DIRECTV Reviews

Do not buy DIRECTV. They are constantly raising rates. They’re expensive for the amount of channels that you get. There are so many more options out there now. Do yourself a favor. Bypass DIRECTV.

Due to the fact that DirecTV's contract expired with a company called Scripts I miss hockey playoffs, Jimmy Kimmel Live and NBA playoffs at no fault of my own and the worst part is THEY OFFER NO CREDIT!!! Even though AT&T say they do... The Worst!!!

I haven’t been a customer for many years and what I find is once you terminate and return your equipment (Gemini & remote) Directv will send an email stating they never received the item. They have done this to me on 3 occasions. To the point I saved their email stating they received the items and yet I get another email a month later saying they haven’t received it. It is a big scam and it infuriates me.

Longtime subscriber. They suddenly eliminated one of our favorite local channels (NBC) because they couldn’t agree on pricing. Do I get money back because I am missing a channel?

I have had Verizon Cable, Comcast, Dish Network and DIRECTV. By far, DIRECTV is the absolute worst. You are forced to do auto pay and told you can change the date. This is not true. You have three days grace period from the first due date, there's no flexibility. You are shut off after three days and not allowed to change your auto pay date. Additionally channels that are supposed to be free do not work and after hours on the phone, this wasn't resolved as well as services shut off after three days. The customer service is horrible while included channels do not work.

If you have Directv and you’ve been a long time 22+ year customer and your dish is on your roof. Don’t expect to continue your service with Directv. Directv has their call center out of the Philippines, these call center people are not trained on what instructions what details need to take place in order to remove the dish put on a new roof, reinstall the dish and Directv as instructed by their call center in the Philippines, Jazzmine, have the roofers reinstall the dish in the exact same spot leave the wires on the roof and our technicians will come out and take those wires and get you reconnected. Those instructions couldn’t be farther from the truth.

I have no doubt this review will not mean a thing to DirecTV but I am sending it anyway. DirecTV has a horrible customer service dept. When calling to get help the person I speak to is outside of the U.S. and their command of the English language is horrible. Their loyalty program is a joke. When I call to get help to lower the bill, I am told there is nothing that can be done because there are not any promos available, because I have or two still active this despite the fact I have been a loyal customer for years and have never missed a payment. It's as if I don't matter. Take my money and giving nothing in return.

I have been a DirecTV customer for over 25 years. I tried to watch the Stanley Cup game last night, 6/2, which was being aired on ABC. Since DirecTV has not signed an agreement with ABC I was not able to watch through Direct, which I pay a substantial amount to each month. There was a notice on my TV that I would be able to watch the game through Hulu, which is a subscription I do not have, nor did I want. So to watch the game I set up a Hulu account. In order to get the ESPN sports channels I had to purchase an entire package, with other streaming channels, which is $49.98 per month. They charged me for the first month.

I've been using them for years and now they took away ABC 15. They suck!

DirecTV is violating FCC regulations by not providing local news on CBS and NBC. Why is there no compensation?

DIRECTV recently separated from ATT. Now they are separate companies with separate billing. I paid last months combined bill of DIRECTV and ATT internet through ATT. DIRECTV then billed me again for what I paid through ATT. They also applied a late fee. I have spent hrs on the phone with DIRECTV customer service explaining that I paid the bill through ATT, after 5 different customer service reps they were able to see that I had paid through ATT, but in order to fix the issue they would need to transfer the full amount I paid to ATT (internet and DIRECTV), to DIRECTV. This would mean I would overpay DIRECTV and now look like I didn't pay the internet at ATT. DIRECTV had no way to separate the DIRECTV charge and the ATT internet charge. They expected me to pay the DIRECTV bill again. I cancelled the DIRECTV service. I would absolutely not recommend anyone to ever use DIRECTV for anything.

Signed up for DirecTV in January with Quantum Fiber install. We took the Gemini remote controls to start but later decided that we could run it just fine from our TV remotes and save $20 per month. Ever since we disconnected the Gemini remotes, we have trouble getting DirecTV to load on one of our Samsung TVs. Have reached out to Directv many many times via chat and phone calls. They have no fix for it. The only thing we can do is unplug the TV power and plug back in (or disconnec the router and reconnect) EVERY morning. This is so annoying for such a high cost TV app. I set up recordings for our favorite shows. I set it to record new episodes only. Once a series is done for the season we started seeing recordings from old episodes from other channels. I went back to settings and made sure it was set for new only but it still happened so had to cancel the series to get it to stop. We will be cancelling Directv tomorrow.

Directv raised my rate by $13 a month on top of my $135 a month bill. When I tried to cancel my service, they would leave me on several extended holds, said they were unable to cancel my service from there computer and would put me on another extended hold, more than 15 minutes, and still no resolve. I would not recommend directv to anyone.

I am writing to inform that I was charged for DIRECTV by an AT&T rep when they promised $65 to install fiber. I explained all I. Needed was the internet as I have YouTube tv. Well they pulled a fast one and charged me $128 for Directv in addition to the $65 for fiber. I did not notice until the second month when I questioned the $128 charge which AT&T told me that was for directv and they no longer have any dealing with them. I was confused as we have a separate directv account for our daughter which is why they got the first month past me.

Worst company I've ever done business with in my life! Now having a dispute with them over cancellation and return of what they say is their property. I could never get ahold of them to resolve issues or problems, sat on hold many times for hours. Was with them for many years and they never offered an upgrade with new equipment or anything, just kept changing things and raised their rates. They could care less about their customers, that is a fact. They even want their 20 year old equipment back. As far as I am concerned, they brought the equipment to my house and installed it, they can now come and remove it and take it with them!!

After all the money I’m paying, I ask for technical support, and they want my credit card for 65 bucks? I called because when accessing my HBO Max… it kept interrupting my show every five minutes with an IA screensaver and asking what I thought of it….

Unpredictable when trying to use. Frustrated. Can only access about 75% of the time. Considering cancellation of account! They continually increase prices.

Directv removes channels from your tv package to the next level up, but don't discount you for less channels of your package, so rude!!!

DIRECTV Streaming is awful! So many issues with everything about it! Don’t do it!

I recently stopped my AT&T service and went to DIRECTV, the pricing sounded so good. Welp, I’ve had problems from the get go and if you need help there is no direct number to speak with technical support. I was told not to go with DIRECTV to go with YouTube tv, but I didn’t listen and now reading all of these horrible reviews I’m really thinking that I made a HUGE A mistake! I’ve already been having issues and I’ve already had issues…. JUST GREAT! Always do my research and I didn’t this time!

When I signed up for this service, I did it because it had a 7-day free trial, but what they failed to tell me was that as soon as you activate it, that is when your bill is due. But, they told me that my bill was due on the 25th, they refuse to fix it.

Terrible customer service. Website and contractual agreement were not consistent and was charged an early termination fee despite the website saying I could cancel without a fee after March 2026. I moved to Sling. Cheaper and better.

Was with DirecTV for 3 months. Worst Cable TV experience I've ever had the displeasure of having in the 35+ yrs I have been using cable services. Then when I cancelled the service they continued to try and charge my Credit card for services, then for equipment I had returned. I have spent hours and hours battling with them. Finally 3 months later, hopefully I'm free of them.

KWTV (channel 9) in Oklahoma City has been removed from my package. It is tornado season and is our primary weather service during bad weather. We have watched Port Protection for the past 6/7 seasons. It has been removed from our package. I have subscribed to DIRECTV for over 20 years. Under the current customer service failures, I would not recommend DirecTV.

Robbed me of almost $1000 because they know you won’t spend the time effort and money into a lawyer. Be careful if you choose to “put your services on hold”.

Low on customer service and high in cost. They charge you for everything and tie you into long-term contracts just for upgrading unreliable equipment. Too many other good options to choose from.

Worst company I've ever dealt with. Service suspended when my payments were up to date and they all of a sudden withdraw 1 year's worth of payments from my bank. Customer service was terrible and not helpful at all.

HORRIBLE terrible customer service. DO NOT use them. Deceitful in their contracts. No English speaking reps!!

Had an appointment yesterday may 7 to have my equipment fixed and they never showed up, called them and now they can't come out till next Tuesday therefore can't watch through satellite. Very upset with customer service there. Do better.

My wife & I switched from the poor service and price gouging of Spectrum to a more economical alternative which unfortunately seemed to be DirecTV in NC. I used to be in the IT field & was well aware of the quality shortcomings 15-25 years ago. The representative I spoke with SWORE up & down that their technology & quality has greatly improved.

I had DIRECTV Stream for close to 10 years. Was a loyal customer. Service was cut off (TV screen clearly said service cancelled). Then to my surprise money was taken from my account when I finally spoke to a human (after 45 minutes of texting). I was told it was only suspended and I have to call to cancel. My question was, "Why do I have to call and cancel a cancelled subscription." Anyway I had already replaced my subscription with a much much more affordable subscription. I began looking for a replacement and found new subscribers for DIRECTV was around $89 and I a ten year plus subscriber was being charged $140 so they don’t care about your loyalty. Just charge you more and more and give breaks to the newbies. I highly recommend shop around. There are better prices out there and I wasn’t pleased at all DIRECTV Stream.

DirecTV equipment & wiring left in my residence by a previous tenant. Wiring is collapsing & creating a hazardous risk to myself and anyone using my driveway as wiring hanging dangerously low. They ABSOLUTELY REFUSE to remove - repeatedly directing me to find ‘a local technician’ to hire to fix the problem their equipment is creating!!! Would give 0 if possible.

Worst service ever! They stole $309.83 from my account which had been placed vacation hold But reinstated by DIRECTV without my authorization. Their equipment does not even work when we tried it on 5/5/26. D or Dee, supervisor told me “not to return equipment…. that I could SMASH IT W SLEDGE HAMMER”. BEWARE OF DIRECTV! They steal & lie! I wish I could give them NEGATIVE TEN STARS!

DirecTV stole money from me. I cancelled my account with AT&T b/c I had to move after being a customer for over 10 years. The place I moved to did not offer their services. I cancelled by calling AT&T UVerse which is who I ordered the service from to begin with. I ended up getting a $300+ bill from DirecTV months later b/c they said I had to call and cancel with them separately. No one at AT&T ever told me that. Then when I disputed it, they threatened to take me to claims. Totally ridiculous. The service was terrible anyway. Every time it stormed, I lost service. They raised the bill every 12 months and you'd have to call in and haggle for hours to find a better deal. I WOULD NEVER DO BUSINESS WTH THESE GUYS AGAIN!!!

Scam prices, increase bills and set up paperless without permission, withdraw money from your account double the payment amount without permission, service was awful, changing my price from day one! You can give order number and person who you spoke with and offer you agreed to and get billed more, no resolution, basically antenna TV is free and you get more, sales person calls for free promotions and you decline and they add it anyway and charge you, I think this is the worst experience ever, had to call my bank, was frequently on the phone with them for hours with no results, still using 2 different remotes and I needed a cable guide to see my channels and they won't mail me one, said download it and print it myself! This is the worst cable company I've ever had, having to get my bank to block them from taking money out without permission.

I am presently a customer of DirecTV, a couple days ago (5/1-3/2026) I called to review my services with the because the charges and hidden fees were getting outrageous. I found out how horrible their customer service is when they placed on a two hour hold on a transfer to the techies, I think they did it intentionally because I cancelled a couple of those genie boxes that I was paying $7 dollars a month each and not using...

Terrible pricing billing issues. New customers enjoy your 1st yr of promotions. After that they will stick it to you. The cheapest plan with tax is now 97.43. No discounts for seniors. No discounts for customers that have used their service for years. They'll tell you right out they only give discounts to new customers. The service is not that good.

It is obvious that DirecTV uses an overseas support center and it is worthless. Extremely frustrating and not very helpful at all. I guess I will have to go to Dish.

Very disappointed when I pay $240 a month for DirecTV and the second I put a DVR program on pause they bombard me with advertisements and then it takes a another second or two to get out of the advertisement and get back to the program.. One of the greediest companies I've ever dealt with!

DirecTV's customer service is very subpar. Representatives state promotions would lower the bill and would be for 1 full year. Additional charges occur prior to the promotions taking place. When speaking with another customer service representative, she stated that the previous representative had marked the promotion to start in another month. More training needs to be provided to their workers to share the same information with customers.