DIRECTV Reviews

Formal Complaint and Cancellation Notice for DirecTV Services. To Whom It May Concern, I am writing to formally express my profound dissatisfaction with the customer service I recently received from DirecTV. This dissatisfaction led to my decision to cancel my long-standing service with your company. Background: I have been a loyal DirecTV customer for many years, maintaining service at multiple addresses and consistently paying over $200 monthly for the privilege of your programming. This relationship has been built on a foundation of trust and mutual benefit, or so I thought.

DirecTV managed to twist what you think is a good thing into a Horrible business ethic. The promoted long term price lock is offered as a good thing but the sneaky thing they do is change $$ by month for cancelation. Think 5 times before entering a contact or simply, don't do business with them. There's always alternatives. Do not recommend!

I tried to cancel my account for months. Spoke to multiple different reps. Was told I would be transferred and the line would click dead. Once I was finally told my account was cancelled they wanted their stuff back so I USPS shipped it to them. No big deal. Then they start trying to come after for overdue balance. Ok I try to cancel but sure fine let me pay you. It took almost 6 weeks fighting with them over the phone online and In store jumping through hurdle after hurdle for them to hopefully finally accept my payment be given a confirmation number but they have yet to take my money or give me a confirmation email. Never use them and never trust a word they say to you. Wish zero was an option.

I haven't been with DIRECTV for even a year and this is absolutely terrible. I have been with directv before and they were OK. My picture is freezing up, it records show I did ask it to and a lot of the shows that are recorded the pixels get all messed up. Some of the shows I want to record will start late or end early. I don't know what happened to them but I really wish I could go back to Dish TV. The only problem with that is the contract.

I have been a continual customer for over 15 years. Every year the prices go up and up. They have promotions that last six months and then you have call in again to try to get it reinstated. Of course it rarely is. I am paying now close to $200 per month. They obviously don't care about customer loyalty or attempt to show they want you as a customer as there is no budging on lowering my bill. I just cancelled my one premium channel to save a few bucks. Not nice. I would not recommend this company. I need to get the wherewithal to unplug and learn how to stream or use another company.

Straight up scam. I canceled during the free trial and they still charge me for a month of service and I’m having to file a dispute with my credit card company to get the money back. Spent a significant amount of time with their “customer service” and even have a screenshot of them lying in that thread.

DirecTV is screwing customers over. They are selling people services and forcing them to commit to a 2-yr. contract without explaining that in advance. Why do you all allow these type of behaviors from your so-called employees?

Great customer service. Always helping me with my TV issues. Customer service representative, Romaine, helped me solve my problem in a quick manner. He was very professional and sweet. Thank you very much.

If you or someone you love is still using DirecTV, just know they are being taken advantage of in the most cruel way. This company should’ve gone out of business decades ago and I can’t believe my dad was still using them. Unfortunately he passed away and never got to use his new Smart TV. Most likely because every time he called to cancel they gave him some crap like they gave me. They absolutely will not accept “No” as an answer. I have cancelled twice now and they’re still emailing a bill. It’s almost $300 and the worst part is thinking my dad would’ve paid them whatever just to keep watching absolute crap TV! I would be willing to bet 70% of their programming is commercials. The rest is Shopping Network, Pawn Stars and Dog the Bounty Hunter. For the love of God, just buy a Smart TV. You’ll get so much free TV. You will just be paying for internet of course.

Canceled directv 1/22/25 before the billing cycle ended. On January 26, 2025 was completely done with DIRECTV. A customer service rep from DIRECTV called us back, pitched us a new billing amount with the same programming. Emailed us the new billing info that is supposed to run for the next 12 months starting January 27, 2015. Then we got an email today of a new bill for $162. This is a complete bait and switch.

Do NOT purchase! My elderly father ordered DirecTV and was told after billing him over $400 that internet was not available in his area. After several attempts to contact them, he was instructed him to use the label in the box to return the device and he did, hadn't heard anything from them, so He attempted to contact them and they hung up on him when he asked for a refund. I am his daughter and I attempted to resolve the issue with them and again was refused the refund due to him not having a receipt that he took it to the post office. I do not recommend!! They should have been able to tell him BEFORE buying anything that his area was not serviceable.

After my Xfinity bill went up I was offered DirecTV and save $50 a month. When I signed up and got the equipment I was bombarded with phones calls because I have been busy. Once I got a hold of someone I was ready to hook up. After 2 hours of trying to get passcodes, emails, passwords etc. I finally got the connection but now I needed to pay an extra $30 for a Firestick because my other TV wasn't a smart one. So now it took another 2 hours to get the Firestick going. Then when I needed to register it wouldn't accept my email so now I had to make another email account and that took another hours to do. So if you do the math 5 hours to connect. Back in the '80s you plugged the TV in and the cable box and off you go. When you pay make sure you have nothing to watch because this was ridiculous. I hope it's worth it.

I just got cheated out of $240 from DirecTV. I was disconnected from October to November of 2024 so DirecTV offered me a deal if I paid 50% which was $240, they would take them to 50% off which will bring my balance to zero and I would have to make a payment until February of 2025 which would be $33. So everything was fine till I got a bill on January 17th saying I had $170 bill. Of course I called and disputed this, tell about the plan we had, they denied ever having a record of it saying.

Directv left me on the phone for over an hour. They promised to turn my services back on after a misunderstanding on their part. Then had me on hold a second time. Directv then tried to force me to pay for services that I have already paid for. Always people from India, and they are rude and mischievous. Worst service provider I ever had. They get zero stars from me. I would not recommend them ever.

The lack of customer service is a HUGE concern, and this company fails to provide equal access to senior citizens. My elderly mother signed up with DirecTV when her cable company stopped providing service to her area. From the beginning, we have had nothing but trouble with the service. The streaming device provided has randomly lost connection with her internet on multiple occasions. After doing all of the troubleshooting possible at home, I called for help. I requested that a technician come out and was informed that they don’t have technicians. When asked how to resolve the issue, I was told to get a technician. When asked how to go about finding a technician that would have knowledge of DirecTV devices and service, I was told to “ask a neighbor or a friend.”

DirecTV is horrible. I have had direcTV over 5 years and I have had numerous issues with transmission, excessive buffing and poor customer service. Good luck getting to talk to someone in their customer service unit but beware as you will be talking to an individual in a 3rd world country. I got rid of direcTV in December 2024 and they have the nerve to charge me $60 for breaking a contract I knew nothing about. I have submitted a claim with the BBB to get my money back.

This company is a joke. I didn't find out until after signing up that they don't even provide the channel (ABC) I wanted to watch, although it was advertised as being available... a complete lie. I haven't used the service at all, as I don't watch TV often just a particular show. I tried to dispute it with my bank on this basis but was denied. I paid $87 bucks for nothing. Not cool in any way, shape or form...they should be ashamed of themselves.

This is the worst company I have ever dealt with. This is only the second review I have ever done in my life. This company has given me sooo much grief. They are impossible to deal with. After putting up with numerous problems during the two year contract, I tried to cancel my service immediately due to a $55.86 increase in monthly service. First I was referred to their Loyalty Department, where I quickly learned they have Zero Loyalty. Then they charged me $166.99 for an additional month. I disputed the charge and now nearly three months later they are continuing to harass me for that charge. I would prefer to give them Zero Stars, because one is way more than they deserve.

I have had Directv for over 10 years. I was offered a free upgrade in October 2024. They scheduled a technician to install it. The next month they charged me for it. I have called numerous times and they say that it shows that it was a free install. It was never removed from my bill, I have talked to probably 8 different people. Let all say it will be removed. It is now January 2025 and I came home yesterday to my directv. Being turned off because of me, not paying the $596.01. I was on the phone over an hour last night trying to get this fixed. They say it can take up to ten Days to get this fixed and get my service turned back on. So as of today I still have still not turned it back on. Therefore I am paying for a service that I am not receiving. This was their mistake, not mine. I am a very disappointed customer after 10 years.

I've never been so mad. Call (numerous times) to get hopefully things corrected and I can't even hardly understand whom or what I'm talking to! DirecTV has become a joke to us customers. And my review is not only my opinion but the opinion of my family and friends who I sent to DIRECTV.

I have had DIRECTV twice now. The first time we never could get a tech to come out and service our equipment. It would take them four or five times to actually make the appointment. It was very frustrating. The second time we chose to go with DIRECTV. I suspended my account over the summer because we travel. We chose not to carry on with DIRECTV because of the cost and service. They kept increasing their prices. When the gal called to add additional channels, I told her I need to cancel my subscription. She said she would get it taken care of and have it canceled. Now five months later they’re telling me I owe them five months. They call night and day and tell me the same thing and I tell them the same thing over and over and over again. They won’t even pick up their equipment and are quite rude. Now I’m afraid I’ll have to get an attorney involved now. It’s been a huge headache.

I’ll never go back to DirecTV. There are no more benefits with there service compared to other providers. In fact you pay less with a streaming service with no hidden fees like DirecTV has. They attempted to lower the one monthly payment to persuade you in keeping their service. Don’t use the online chat option because the person on the other end is a little slow having to explain like it was a 5th grader.

Horrible wait time and customer service. I have been with DIRECTV since November 2016. My bill has gradually increased. When I contacted customer service I was transferred to another department. After 47 minutes from the beginning of the call to the end I was informed there was nothing that can be done about the $30 dollar increase in my bill. I will cancel my account and find a better option.

I have been a DirecTV subscriber for some time. Due to an extreme increase in cost, I've decided to cancel my service. It took me several hours with customer service, several transfers, and dropped calls before I finally got it done. Now, another problem began- sending me my refund. They have been sending me statements (for three months now) with a -$66.25, which means they owe me $66.25. I called customer service again to inquire about refunding me the money. After another excruciating experience of keeping me on the phone for a long period, she wanted to transfer me to another customer service again. Why is it too hard to ask for my refund but if someone owes them money, they want it asap?

I have AT&T Uverse, Internet and Wireless and have had for many years, to the extent I am considered a Loyalty Customer. I decided to move to a TV Streaming service and spent 3 hours talking with the representative and chose to do the 14 day trial. The price I was quoted was $110 per month. When I followed up 24 hours later to ask a question was informed by a supervisor that they would not honor that price. To get that price I would have to set up a new DirecTV account and sign up via the internet. To do so would require a new email address etc. The supervisor who would not honor the price was Jason. He told me that the reason they offer a 14 day trial is so you can be sure what the price is before you move away from your current service. This is TOTALLY a scam. Do not waste your time. I only wish I could get the hours back and put to better use.

DirecTV SUCKS!!! My son has had it for 15 years and it means absolutely NOTHING to them😢 ice and snow had come off the roof and knocked the alignment out so I called DirecTV and went over the problem which I guess for the person I was dealing with was a CHALLENGE besides being CONDESCENDING and RUDE and spelling input to me😡😡😡 I was told it would be $99 which blew my first head gasket because it’s our equipment (not like we had other options). Then she told me about the equipment insurance for $9.99 mo which blew the second gasket so fine sign me up and the tech may want to take up residency here because it’s going to happen more (a steel roof) BUT WAIT THERE’S MORE. I asked if it could be moved AWAY from the roof. With that she responded it would cost $49.99😡😡😡😡😡😳 so I made the appointment for Friday 12-4.

Our service was acting up and we made an appt. for a tech to come to our house 12-10-24. I got a text on my phone that said the tech was on his way. This was 11:23am. I got my 2 dogs on the leash & tied up. At 1:37pm the tech called to say he would be here at 2:10pm. The tech said AT&T just told him about our appt 2 minutes before he called. I HATE AT&T's service!!!! It's impossible to get to talk to a "real live person". Charges on my bill that I don't know what the heck they are 4. Poor to none service on phone & DirecTV & internet speed! Go somewhere else. AT&T is a headache. I will say the tech that came was VERY NICE!

Beware! They Don’t Care!!! I have had DirecTV now for over 4.5 years and have been charged $16+ a month for a channel I receive Free from their partners at ATT. So when I called in to cancel the service, the rep was rude and kind of laughed at my scenario and said, "Well, ma’am we don’t know what service you have on your water bill either." Way to handle an upset customer! So all in all…. I have paid just shy of $800 for a channel I get free with my internet and barely watch. And they were willing to credit me a Whole Months Worth!!! Wow! A whopping $16!!!! What a joke! I’m out from DirecTV from here out!

ON Nov 18, 2024 at 6:21 PM we signed up for cheaper Frontier service. Which Includes DirecTV streaming. However, we did not receive internet or DirecTV until 11-23 7:30pm. DirecTV has a 14 day cancellation policy, that they refuse to Honor and want to charge us a $480.00 cancellation fee for a service we cannot use, since the Frontier, fiberoptic service would not work at our location. Frontier credited us all fees and apologized for the inconvenience, but DirecTV streaming says we have to pay for 2 yrs of service. The rep From Frontier put the App on the phone on the 18th, but said, "Don't activate it until we switch your internet on on 11/23." Didn't work, so we switched back to Spectrum and have internet again. DirecTV wants us to pay for 2 yrs of service.. Completely ridiculous.

Directv is a disgrace to all services in this area, they have raised my services a $100 in 2 years and not once did they inform me of this and I've always had auto pay so I don't always pay attention. And they refuse to explain to me why. They are shameful liars and honestly I would rather pay the higher prices at Xfinity than continue with this deceitful company.