DIRECTV Reviews

Robbed me of almost $1000 because they know you won’t spend the time effort and money into a lawyer. Be careful if you choose to “put your services on hold”.

Low on customer service and high in cost. They charge you for everything and tie you into long-term contracts just for upgrading unreliable equipment. Too many other good options to choose from.

Worst company I've ever dealt with. Service suspended when my payments were up to date and they all of a sudden withdraw 1 year's worth of payments from my bank. Customer service was terrible and not helpful at all.

HORRIBLE terrible customer service. DO NOT use them. Deceitful in their contracts. No English speaking reps!!

Had an appointment yesterday may 7 to have my equipment fixed and they never showed up, called them and now they can't come out till next Tuesday therefore can't watch through satellite. Very upset with customer service there. Do better.

My wife & I switched from the poor service and price gouging of Spectrum to a more economical alternative which unfortunately seemed to be DirecTV in NC. I used to be in the IT field & was well aware of the quality shortcomings 15-25 years ago. The representative I spoke with SWORE up & down that their technology & quality has greatly improved.

I had DIRECTV Stream for close to 10 years. Was a loyal customer. Service was cut off (TV screen clearly said service cancelled). Then to my surprise money was taken from my account when I finally spoke to a human (after 45 minutes of texting). I was told it was only suspended and I have to call to cancel. My question was, "Why do I have to call and cancel a cancelled subscription." Anyway I had already replaced my subscription with a much much more affordable subscription. I began looking for a replacement and found new subscribers for DIRECTV was around $89 and I a ten year plus subscriber was being charged $140 so they don’t care about your loyalty. Just charge you more and more and give breaks to the newbies. I highly recommend shop around. There are better prices out there and I wasn’t pleased at all DIRECTV Stream.

DirecTV equipment & wiring left in my residence by a previous tenant. Wiring is collapsing & creating a hazardous risk to myself and anyone using my driveway as wiring hanging dangerously low. They ABSOLUTELY REFUSE to remove - repeatedly directing me to find ‘a local technician’ to hire to fix the problem their equipment is creating!!! Would give 0 if possible.

Worst service ever! They stole $309.83 from my account which had been placed vacation hold But reinstated by DIRECTV without my authorization. Their equipment does not even work when we tried it on 5/5/26. D or Dee, supervisor told me “not to return equipment…. that I could SMASH IT W SLEDGE HAMMER”. BEWARE OF DIRECTV! They steal & lie! I wish I could give them NEGATIVE TEN STARS!

DirecTV stole money from me. I cancelled my account with AT&T b/c I had to move after being a customer for over 10 years. The place I moved to did not offer their services. I cancelled by calling AT&T UVerse which is who I ordered the service from to begin with. I ended up getting a $300+ bill from DirecTV months later b/c they said I had to call and cancel with them separately. No one at AT&T ever told me that. Then when I disputed it, they threatened to take me to claims. Totally ridiculous. The service was terrible anyway. Every time it stormed, I lost service. They raised the bill every 12 months and you'd have to call in and haggle for hours to find a better deal. I WOULD NEVER DO BUSINESS WTH THESE GUYS AGAIN!!!

Scam prices, increase bills and set up paperless without permission, withdraw money from your account double the payment amount without permission, service was awful, changing my price from day one! You can give order number and person who you spoke with and offer you agreed to and get billed more, no resolution, basically antenna TV is free and you get more, sales person calls for free promotions and you decline and they add it anyway and charge you, I think this is the worst experience ever, had to call my bank, was frequently on the phone with them for hours with no results, still using 2 different remotes and I needed a cable guide to see my channels and they won't mail me one, said download it and print it myself! This is the worst cable company I've ever had, having to get my bank to block them from taking money out without permission.

I am presently a customer of DirecTV, a couple days ago (5/1-3/2026) I called to review my services with the because the charges and hidden fees were getting outrageous. I found out how horrible their customer service is when they placed on a two hour hold on a transfer to the techies, I think they did it intentionally because I cancelled a couple of those genie boxes that I was paying $7 dollars a month each and not using...

Terrible pricing billing issues. New customers enjoy your 1st yr of promotions. After that they will stick it to you. The cheapest plan with tax is now 97.43. No discounts for seniors. No discounts for customers that have used their service for years. They'll tell you right out they only give discounts to new customers. The service is not that good.

It is obvious that DirecTV uses an overseas support center and it is worthless. Extremely frustrating and not very helpful at all. I guess I will have to go to Dish.

Very disappointed when I pay $240 a month for DirecTV and the second I put a DVR program on pause they bombard me with advertisements and then it takes a another second or two to get out of the advertisement and get back to the program.. One of the greediest companies I've ever dealt with!

DirecTV's customer service is very subpar. Representatives state promotions would lower the bill and would be for 1 full year. Additional charges occur prior to the promotions taking place. When speaking with another customer service representative, she stated that the previous representative had marked the promotion to start in another month. More training needs to be provided to their workers to share the same information with customers.

DIRECTV has become too expensive so we contacted them to cancel service only to be charged for another month of service because the representative failed to stop our auto pay. Now we have to wait 45 days for DirecTV to refund our money for service that was disconnected. They are also unwilling to send confirmation service is disconnected and auto pay has been stopped. Absolutely bad business. We were long time customers over 29 years that will never return.

Subscribed and was unable to access anything that I paid for. "Right now you're in the trial period. You will have full access to all of your content and subscriptions in three weeks." 3 weeks later, still no access. Called to cancel. Spent that money for nothing.

We have had DT satellite for 25 years with little issue except $. Was able to secure a great deal through AT&T on Streaming except it turned out to be a lie; lost a lot of channels, etc. Once signed, told us we had to deal with DT. DT rep confirmed we were supposed to have the same channels we had previously and sent a tech out. Tech was 3 hours late (he called), but 3 min in told us he couldn't help as he was on the streaming side. Great! Called DT, after 3 agents and 2 hours agreed to go back to Satellite but wireless with $ increase with confirmation we would get all of our channels back. New tech, called to say truck broke down. Called - no one else available until 2 days later. Fantastic! 3rd tech arrives, and life seems good. Only missing 5 channels instead of original 20 Plus.

I have been with DirecTv for several years now. However, Their prices continue to rise. I have talked to several customer service reps. No one seems to care about rising prices. I guess loyalty is just a word these days. I'm currently in search of a different service with lower prices. How can you keep your customers happy with increasing prices. It's really sad ....

We only pay $250.00+ a month. So maybe it is our fault that DIRECTV will not supply captions to their broadcast. I have called them before. Directv said it was our local distributor and our local distributor said it was Directv that was the problem. We get captions from DVDs, and from our computers when tied in. So not our television's fault. But maybe the channels we do not watch have captions. We will not watch smut, heavy R, any X rated, and other trash. If we would not allow our children to watch it, we should not either. So we have 6 channels which are decent. We are now mainly watching DVDs, which for some strange reason, all have captions.

Horrible company!!!! Customer service is by far the worst you'll ever encounter...They lie and lie saying they will call you back and no one does.... All I've been doing is waiting on them to fix the problem with my address so the system will take a payment they claim there going to fix....Stay very clear of these people they are very unreliable and you will not have a good experience. In fact it will be time consuming and they will just lie to you to get you off the phone...

How do I begin we just move from Florida to South Carolina few weeks ago we tried to set up something with direcTV. We were lied. Told us that the credit card will be only to hold it. That nothing would be charged till we connect the devices. They were supposed to be send to us to an UPS office near us from FedEx so when we came UPS did not wanted to give us no information and seems someone received it. DirecTV told us they could not deliver to our new home address showing did not exist. We tried for them to resend it to an office of FedEx near us. Also we were told that office they could not deliver.

To any commercial account that has to deal with DirecTV, please pay close attention to this review: There was never equipment installed at either of my stores and yet they charged me $633.44 for each location. After months of being on the phone with supervisors, agents, loyalty department, and more (hours and hours of my time,) got it resolved with a supervisor, however, a year later, I get a collections notice for the $633.44 installation that never happened. did not keep the name of the supervisor who originally resolved the matter and told me if I ever had any more problems, to call him. I am now back in the same situation on hold for a supervisor.

DirecTV stay away. They are ripping people off and lying about TV. They change a the bill on you without telling you about the price. Stay away. They will steal your money.

Was with DirecTV also for about 20 years. Finally canceled February 7, 2026. Tired of the price hikes. $230 a month. They told us we could throw equipment away but sent a box via FedEx to return equipment. Thank God we knew better and basically don't trust them. It is April 12th and I still dealing with DirecTV. They sent a bogus $40 charge for bill statements they mailed to me with I a paperless and have an email go that removed. Now they are claiming they did not get my equipment and charging $146.14 since I provided return tracking number to show delivered 3/4/2026 and DirecTV needs 10 to 14 days to verify but yet they put us in collections trying to ruin our good name! Plus I have to call back because they can't call me!! Hate DirecTV and hope they go out of business and a new carrier takes over!

They have the absolute worst customer "service." We all know they are offshore, but after all these years and complaints, they continue to read scripts and giving us the runaround. They do not provide us with any service. Every single time you talk to someone it feels like being in court. They promise and tell you all sort of things and then do not deliver, and when you call, there is no record of it and we have to prove ourselves. No one listens, they just read from their script and we are doomed. There are better providers out there, so separating from DirecTV and AT&T is very easy. Save yourselves headaches and frustration and find a company that actually cares about their product AND customers.

I called DTV at 8:30:21 on April 9. Put on hold at that time and waited until 8:43 to talk to a representative. At 8:47 they put me on hold for "loyalty" department. I stayed on hold being told that wait time was five seconds, then thirty and then a minute. At 9:07 after thirty minute call and being on hold all but four minutes I disconnected. I then tried again at 9:08 and told my story that I wanted to cancel my old Gemini due to getting the new WiFi Gemini. On hold again from 9:14 with every five minutes being told that the hold time was thirty seconds. At 9:19, 9:24, 9:29, 9:34, 9:40, 9:44 and 9:49 when I disconnected.

We have been with DirecTV for almost 20 years, and we were feeling incredibly frustrated with continue price increase. So, on April 7, 2026, I called DirecTV customer service to cancel my account and got connected with (Ms. Angel-**) and very rare you find someone on the other-end with this level of customer service professionalism. She listened to my situation and help find a better package within my price range. Thanks, DirecTV for having someone like Angel on your customer service team.

I just got off the phone with a DirecTV stream rep asking if I could delay my payment by one day. She informed me that the only way this could be done was to cut off my service for that day and turn it on the next day. I told her that that sounded utterly ridiculous. I've been with this company for 5 years and have never been late. What stupid kind of policy is this that you can get cut off by being 1 day late with the cable bill? I was simply asking for a payment arrangement.