DIRECTV Reviews

Stay away if you like golf. DirecTV declined to carry both the US Open and Travelers tournaments. What will they decline to carry next? The Super Bowl? I had to listen on Sirius XM radio. I would change if I could, but this is the only cable available where I live. Atlantic Coast of Florida here is too rural for over-the-air antenna to be effective. Not sure about StarLink. I hope we can find something better. My neighbors and I are searching.

After using DirecTV for years and years and paying them thousands of dollars I pre cancelled but DirecTV didn't follow thru and charged us an extra $86 dollars and refused to reimburse us. After all the years of using their service to charge us for a service we can’t use as all the equipment has been recycled is petty and uncalled for.

I had DirecTv for about 3 years. While the picture quality and channel selection are good, the prices not so much so. Granted I choose the package that I Paid for it was rather high, but I went ahead and continued to pay. After my 2 years were up my bill increased by over 50 % which I thought was a bit much. That is when I started to look at other options. The thing that really left a bad impression was when I called to cancel my subscription, I was told NO REFUNDS OR CREDIT would be issued. This coming from a multibillion-dollar company. I think that is a terrible way to treat loyal customers and want to let potential customers know that if you leave make sure to do it before your next bill date, because you will get nothing back. Pretty Poor ATT!!!!

Absolutely the worst customer service! After 10+ years of DirecTV, my Genie remote didn't work. I ordered a new one after multiple calls to Customer Service. That was more than 10 days ago and they billed me TWICE. Bunch of crooks, liars and just plain horrible company!

Absolutely the worst customer service! Don't be a sucker. After 14 years, I finally cut the cord! Best thing I ever did to restore my sanity, not to mention my heath. Bunch of crooks, liars and just plain horrible company!

They failed to renew their contract with the nbc station so I was unable to watch the us open.

Do not buy DIRECTV. They are constantly raising rates. They’re expensive for the amount of channels that you get. There are so many more options out there now. Do yourself a favor. Bypass DIRECTV.

Today I had the pleasure of talking to Carl with technical support! He was sharp and knew exactly what to do to correct our issue. I can’t explain how awesome it was to have someone that knew their job! Great job Carl and great job DirecTV for employing well trained personnel! By the way! We have been a customer of DirecTV for 23 years! 👍🏼👍🏼

Due to the fact that DirecTV's contract expired with a company called Scripts I miss hockey playoffs, Jimmy Kimmel Live and NBA playoffs at no fault of my own and the worst part is THEY OFFER NO CREDIT!!! Even though AT&T say they do... The Worst!!!

I haven’t been a customer for many years and what I find is once you terminate and return your equipment (Gemini & remote) Directv will send an email stating they never received the item. They have done this to me on 3 occasions. To the point I saved their email stating they received the items and yet I get another email a month later saying they haven’t received it. It is a big scam and it infuriates me.

Longtime subscriber. They suddenly eliminated one of our favorite local channels (NBC) because they couldn’t agree on pricing. Do I get money back because I am missing a channel?

I have had Verizon Cable, Comcast, Dish Network and DIRECTV. By far, DIRECTV is the absolute worst. You are forced to do auto pay and told you can change the date. This is not true. You have three days grace period from the first due date, there's no flexibility. You are shut off after three days and not allowed to change your auto pay date. Additionally channels that are supposed to be free do not work and after hours on the phone, this wasn't resolved as well as services shut off after three days. The customer service is horrible while included channels do not work.

If you have Directv and you’ve been a long time 22+ year customer and your dish is on your roof. Don’t expect to continue your service with Directv. Directv has their call center out of the Philippines, these call center people are not trained on what instructions what details need to take place in order to remove the dish put on a new roof, reinstall the dish and Directv as instructed by their call center in the Philippines, Jazzmine, have the roofers reinstall the dish in the exact same spot leave the wires on the roof and our technicians will come out and take those wires and get you reconnected. Those instructions couldn’t be farther from the truth.

I have no doubt this review will not mean a thing to DirecTV but I am sending it anyway. DirecTV has a horrible customer service dept. When calling to get help the person I speak to is outside of the U.S. and their command of the English language is horrible. Their loyalty program is a joke. When I call to get help to lower the bill, I am told there is nothing that can be done because there are not any promos available, because I have or two still active this despite the fact I have been a loyal customer for years and have never missed a payment. It's as if I don't matter. Take my money and giving nothing in return.

I have been a DirecTV customer for over 25 years. I tried to watch the Stanley Cup game last night, 6/2, which was being aired on ABC. Since DirecTV has not signed an agreement with ABC I was not able to watch through Direct, which I pay a substantial amount to each month. There was a notice on my TV that I would be able to watch the game through Hulu, which is a subscription I do not have, nor did I want. So to watch the game I set up a Hulu account. In order to get the ESPN sports channels I had to purchase an entire package, with other streaming channels, which is $49.98 per month. They charged me for the first month.

I would like to commend Fabian J., the DirecTV technician who installed our Satellite on Monday morning, for a job well done. Fabian was courteous and very professional. He was very respectful of our home and with the installation process. His advice and options that he offered for the installation location proved very useful. Fabian, in my opinion, is a valuable asset to DirecTV. It's not often that one encounters employees who take their jobs seriously. I would strongly recommend DirecTV do whatever they can, be it monetarily or otherwise, to let this man know just how much he is needed. I would strongly recommend Fabian to any and all future DirecTV customers should his services be needed. Fabian enjoys his work, and his work ethic is exemplary. Thanks again, Fabian, for a job well done.

I've been using them for years and now they took away ABC 15. They suck!

DirecTV is violating FCC regulations by not providing local news on CBS and NBC. Why is there no compensation?

DIRECTV recently separated from ATT. Now they are separate companies with separate billing. I paid last months combined bill of DIRECTV and ATT internet through ATT. DIRECTV then billed me again for what I paid through ATT. They also applied a late fee. I have spent hrs on the phone with DIRECTV customer service explaining that I paid the bill through ATT, after 5 different customer service reps they were able to see that I had paid through ATT, but in order to fix the issue they would need to transfer the full amount I paid to ATT (internet and DIRECTV), to DIRECTV. This would mean I would overpay DIRECTV and now look like I didn't pay the internet at ATT. DIRECTV had no way to separate the DIRECTV charge and the ATT internet charge. They expected me to pay the DIRECTV bill again. I cancelled the DIRECTV service. I would absolutely not recommend anyone to ever use DIRECTV for anything.

Signed up for DirecTV in January with Quantum Fiber install. We took the Gemini remote controls to start but later decided that we could run it just fine from our TV remotes and save $20 per month. Ever since we disconnected the Gemini remotes, we have trouble getting DirecTV to load on one of our Samsung TVs. Have reached out to Directv many many times via chat and phone calls. They have no fix for it. The only thing we can do is unplug the TV power and plug back in (or disconnec the router and reconnect) EVERY morning. This is so annoying for such a high cost TV app. I set up recordings for our favorite shows. I set it to record new episodes only. Once a series is done for the season we started seeing recordings from old episodes from other channels. I went back to settings and made sure it was set for new only but it still happened so had to cancel the series to get it to stop. We will be cancelling Directv tomorrow.

Directv raised my rate by $13 a month on top of my $135 a month bill. When I tried to cancel my service, they would leave me on several extended holds, said they were unable to cancel my service from there computer and would put me on another extended hold, more than 15 minutes, and still no resolve. I would not recommend directv to anyone.

I am writing to inform that I was charged for DIRECTV by an AT&T rep when they promised $65 to install fiber. I explained all I. Needed was the internet as I have YouTube tv. Well they pulled a fast one and charged me $128 for Directv in addition to the $65 for fiber. I did not notice until the second month when I questioned the $128 charge which AT&T told me that was for directv and they no longer have any dealing with them. I was confused as we have a separate directv account for our daughter which is why they got the first month past me.

Worst company I've ever done business with in my life! Now having a dispute with them over cancellation and return of what they say is their property. I could never get ahold of them to resolve issues or problems, sat on hold many times for hours. Was with them for many years and they never offered an upgrade with new equipment or anything, just kept changing things and raised their rates. They could care less about their customers, that is a fact. They even want their 20 year old equipment back. As far as I am concerned, they brought the equipment to my house and installed it, they can now come and remove it and take it with them!!

After all the money I’m paying, I ask for technical support, and they want my credit card for 65 bucks? I called because when accessing my HBO Max… it kept interrupting my show every five minutes with an IA screensaver and asking what I thought of it….

Unpredictable when trying to use. Frustrated. Can only access about 75% of the time. Considering cancellation of account! They continually increase prices.

Directv removes channels from your tv package to the next level up, but don't discount you for less channels of your package, so rude!!!

DIRECTV Streaming is awful! So many issues with everything about it! Don’t do it!

I recently stopped my AT&T service and went to DIRECTV, the pricing sounded so good. Welp, I’ve had problems from the get go and if you need help there is no direct number to speak with technical support. I was told not to go with DIRECTV to go with YouTube tv, but I didn’t listen and now reading all of these horrible reviews I’m really thinking that I made a HUGE A mistake! I’ve already been having issues and I’ve already had issues…. JUST GREAT! Always do my research and I didn’t this time!

When I signed up for this service, I did it because it had a 7-day free trial, but what they failed to tell me was that as soon as you activate it, that is when your bill is due. But, they told me that my bill was due on the 25th, they refuse to fix it.

Terrible customer service. Website and contractual agreement were not consistent and was charged an early termination fee despite the website saying I could cancel without a fee after March 2026. I moved to Sling. Cheaper and better.