DIRECTV Reviews

I was a DIRECTV customer for OVER 20 years. I decided to cancel due to the frequent increases in my monthly bill. After 5 different phone calls, each of which was a minimum of 90 minutes, I was told that our account was being closed. I was to receive a box in which I was to return their equipment. I never received a box or any information regarding an address to which I was to return the equipment, even after an additional 3 phone calls, each again over 90 minutes. I gave up trying to get them to send me a box (seems like a pretty simple request). Now, 7 months later, I get a call from a collection agency informing me that I owe DIRECTV $40+ for "un-returned equipment".

First early this fall DTV dropped the SEC network and DIY without telling us. And now they cannot agree with NBC and have put their customers in the middle of their disagreement. I am now looking for a new provider that cares and communicates better with its customers.

Every time I deal with a DIRECTV rep who wants to sign me up for service, they are at minimum misleading, but usually outright deceitful. They lie or bait and switch. Four years ago, they called and asked why I had cancelled my service. I explained the price had gone up too much and they were not willing to give me any loyalty promotions. She apologized and said they should have never lost my account. She offered me a good price and said that it would go up after one year, but it would never increase again. I confirmed that with the account manager at the end of the call. Well, guess what? The price kept increasing every year and I kept calling them to remind them of their promise. (I had recorded the call so they could not deny what had been promised.) Every year the price goes up.

DirecTV used to be good prior to AT&T taking over. They have been continuously billing me for packages I do not even have such as NFL Sunday Ticket. We had cancelled packages and have been billed for them for 6 months in succession with multiple chat conversations and phone calls in which they transfer you from person to supervisor to department with promise that the problem has been rectified until you get your next bill in which they enter you into a payment plan for the additional charges. A payment plan that you didn't agree to and nothing has been resolved as they continue to bill you and tell you to pay bill without additional cost and then, WHAM, they add the charges again showing up past due.

After having service for one week, a thunderstorm knocked it out. The earliest a technician could come out was 15 days. Now they want me to pay an early termination fee for them breaching the contract.

Updated on 11/17/2021: I previously posted about my cancellation experience. The company did an auto-pay as I was canceling. I received notices that I would receive credit back for the money they took out by accident, over $100. Then I got a bill that deducted all but about $18. I called and spoke to customer service several times and got nowhere, Spent HOURS, then I got a supervisor in the US. After over 2 hours with her, I was assured that what I saw, the deduction, was just a formality and I would be given a credit for the full amount due. (At first, she tried to say it was taken out for my outstanding internet bill, which couldn't be outstanding because I use autopay, there was no past due amount only the credit we went round and round on that false excuse.)

If I could give 0 stars I would. The service is crap. Customers service is even worse. They lie and say and do whatever they can to get me off the phone. I was offered a 155.43 credit on my account which miraculously disappeared 2 days later with no record of said credit. Their solution was to offer me a $76 credit after 3 hours dealing with them on the phone, I canceled. Especially since it was their equipment that was crapping out for the month. If you are looking for service... run as far and as fast as you can from this shady company!

They put a pending charge on my credit card for 3 weeks now and counting. As I never received the product they won’t take any action to revert the charge. This is a Horrible company to deal with especially for after sales service.

First, call made on 3/31/20 to notify DIRECTV I needed to cancel their service early due to COVID19 hardships. I accepted a 3-month promotion to continue service. Before the promotion was over the 2nd call was made in early July 2020 to see if another promotion was available. I was told I did not qualify for any more promotions. I then requested services be canceled. Hospitalized for 4 months, came home to a $500.00 with a service date of Oct. 2020. I asked the rep to review the audio recording & was told they are only kept for 1 month.

I have had such a horrible experience with this TV service. I would not recommend them to anyone. Their customer service is poor, and do not help. They get upset with you and argue with you. I had an account with them about two years ago. I canceled it due to not watching TV and not using their services. I was never informed that I would receive a bill in the mail, nor did I. Since then, they have made hard inquiries into my credit without my knowledge or permission. As of today, I found out that I had a bill with them that was outstanding.

I've always prided myself on my ability to be reasonable while explaining errors that needed to be corrected, but I guess that DirecTV doesn't think so. I had a billing overcharge that was committed in August and they assured me that the error would be corrected. In September, the error was doubled. After initiating a new chat today and spending an hour trying to get the Agent to understand when and how the error will be fixed, he hung up on me and blocked my ability to print the chat.

Channels are mostly infomercials. The cost for premium channel packages is outrageous - it is crazy to spend up to $300/month to get the entire package of channels available. It takes a minimum of an hour to get through ANY request with customer service (bill inquiry, service request from lightning or box defect, etc.). The stress associated with a service request to get a visit to your home is a family event everyone dreads. If you get a new dish, you have to force the service person to take the old one off your house, or you'll have multiple old dishes all over your roof because they don't do anything unless you are paying attention.

DirecTV/AT&T unethically reported me to a collection agency for a debt that is verifiably false. After paying my closing bill (in full) 3 months ago, they reported me to a collection agency for an alleged, "Past Due" account for $327.00. I have documents demonstrating I paid this (in full-3 months ago). I never once received any bills or notifications that anything was amiss (or "past due" as they claim). I am therefore suing this giant company for fraud and unethical business practices. Just wanted everyone to know-you have rights-exercise them!! Don't let these greedy corporations take advantage of you. Keep all bills (of course, that's assuming the greed of corporations like AT&T) will mail you any-even if you demand them. Upon reading the substantial negative reviews-I couldn't agree more. Their greed and corruption knows no bounds. Pathetic!!

Signed up my parents for a bundle package (phone, internet, tv) with AT&T DirecTV, was told the bundle would be $136.99 plus tax for 1 year. Was told that there would be a $19.99 installation fee for DirecTV, sure. Was told there would be a fee of $99 for internet (which was through a third party Viasat) that would be returned with the hour, sure. Got contract it's now 2 yrs and the $99 is non refundable. They installed the internet and when they come to install the phone and Direct TV we were told that there was no phone on the order.

I called in to get a new box activated and after three hours of asking me silly questions about SIM cards which there are none in a DIRECTV receiver she finally got it activated but deactivated a different box in another room. After another 3 hours talking to tech support they said it was impossible to reactivate the box and I would need a new one. They sent a technician to the house without a box, another call and then I received an empty cardboard box. After 11 hours and another tech person coming to the house they finally replaced the box. Prior to that, and I've been with DirecTV for over 15 years a tech came out and refused to walk down to the dish, mainly because he was obese so I had to pay out of pocket to have someone adjust it.

I purchased a new TV yesterday (Sony) and could not get my DirecTV programing, I attempted, no less than five times, to contact DirecTV for assistance. Each time their computer voice assured me they could solve the problem and each time they ended up referring me to their technical service department. Each of those times I was informed that that number, 800-531-5000, had been disconnected and was no longer in service. I was all ready to trash them and order Dish when my wife suggested one final try....which did ultimately get me to a LIVE person who solved the problem. Amazing that such a large company has such pitiful “customer relations”.... Good thing they have such a near monopoly. They don’t deserve the business they have.

If you don't want price hikes, stay away. Will tell you that you wont have to keep calling to haggle about the price but then when you get your bill it takes a steep hike! after 5 years of calling and always having to pay more than double the amount at least one month out of the year I'm DONE with having to deal with them. Take my advice and go a different direction.

I called asking why the bill keeps increasing and they couldn't give a satisfactory answer. When I cancelled membership the customer service agent was not wanting to cancel. I pushed the situation about ending our service after 4 yrs or so of being with them. We never missed a payment. Then after 1 week of paying the bill, they wanted me to pay the next month even though I cancelled. Quite disappointed after being a loyal customer.

I wishbit would let me select zero stars. I have been a customer for almost 1 year! I have had countless problems with service, billing, and customer service. I have spent countless hours on the phone with them and out of service for countless hours. The equipment you get is old and refurbished so half of it doesn't work. The first month we had Directv our satellite moved on the roof mount and we didn't have service for a week. My auto pay hasn't worked from day one and I have paid over 400 in Restoration fees and they refuse to make it right with me. I would never recommend them to anyone.

Don’t do it! I started a contract with them at $130.00. Never was my bill $130 again after that first month. They added special promotions onto my bill without my knowledge and I ended up paying extra and caused me to get behind. Even when caught up I'm paying $300 dollar cable bills for basic tv phone and internet. After dealing with them for hours nothing resolved I reached out to FCC and an attorney and filed a complaint!

Customer service is horrible. They don’t work with any one with this Covid virus. They over charge. They disrespect you and it’s horrible. Fed up the managers, the care, the staff laugh. They don’t offer you anything to help.

Every time you call in, it takes hours of your time and they don’t get it right. If you happen to get customer service in US, you are lucky. More often, you are stuck with India and they are clueless.

You will be on hold forever and when you finally get a live person you'll be lucky is you can understand their English. If you want to cancel you'll wait even longer and then likely be hung up on when you reach their cancellation department, which ironically they refer to as the loyalty department. I only have them one star because there was no option to give them a negative 10.

Recently bought a new house and called to have my service transferred to new address. My two year contract had ended, but they wanted to charge me a $199 transfer fee. I told them to go ahead and cancel my service and requested an address to return the equipment. They then wanted to transfer me to the loyalty department where I had to explain that it made no sense to pay the transfer fee when I could just cancel the fee and then call right back and order new service. They agreed and waived the transfer fee. They lowered my monthly rate by putting me into a 12 month contract and scheduled the transfer to happen today. The four hour window install appointment was set for 8am to Noon today. At 10am, install department calls and says that the install tech did not come to work today and they needed to reschedule the install for Thursday (same 4 hour window). So now I will take off work again and lose $240 income at work again.

4 years of service and every month I have to dispute charges. Watch you fine print. 3 weeks trying to clear up I $338 bill for services I never had. Representatives notes do not match what you're being told for help. Worst service ever. Even worse customer service.

I've had DirecTV service for about 8 years. I choose this service to watch the NFL Sunday Ticket. Last weekend as I tried to access the service it was not working. I called customer service and they tried for 3 hours to resolve the problem. They were not successful but said that a supervisor would call me back. No one ever called. Today (the following Sunday) I called again because I still did not have the NFL Sunday Ticket.

Beware! My experience with them was that when they placed their satellite dish on the roof they did not secure it well. No effort was made to make sure no water would seep in. Fast forward 3 years. Came to find water leaking from the ceiling. When my landlord went up into the attic there was mold! The wood beams were black and were chipping away. I called, he called and to no avail. They said they were not responsible for repairs. Be careful and make sure you check your attic before you disconnect their cable service. Otherwise, they won’t even work with you. It will cost you several hundred dollars for repairs.

Updated on 11/03/2020: Yesterday, Cora, Directv Customer Service Rep, promised that I would have a return phone call from a supervisor regarding the billing error complaint. It is now 1:00pm, I have not received the phone call. Presently, I am ON HOLD waiting to speak to Directv's Customer Service. The phone tree stated I had a 3 minute wait.

What an amazingly dysfunctional company to deal with! Even the Technician agrees with me ever since AT&T took over. When I call to cancel the service their Retention area gives me credits for a year. My neighbors tell me that upon cancellation Directv will not even remove their dish from the side of the house. How many more customers will they lose before their "Management" wakes up????

After waiting two weeks on installation their service rep did not want to go under the house. Told me to reach out to customer service to get someone else. After 3 hours of calls bouncing between ATT/DirecTV I cancelled.

Directv just hung up on me???. Somebody in Gainesville Fl ran up a bill of $1040.05. Well, when it showed up on my credit report, I filed a dispute. I have never had Directv and have no intentions of ever getting it after this! Due to Covid and the fact that no one is at work...They don't check their mail but once every two months!!! Yup, you read that right. Now, I've done sent them documents that they requested other than the police report. I did not know that it was mandatory until today so I never filed one. I got another letter last week saying that if I don't submit the police report or a statement as to why they won't take a report, I'm being held responsible for services THAT I NEVER HAD!!

First, I was on the phone for a total of 1 hour & 39 minutes-- & only spoke to 3 people- I think that's all they have working. I called to ask for a new remote control because the buttons were sticking on the one we had. The 1st guy said "we" were going to trouble shoot-- I asked how could he troubleshoot on buttons that were sticking, was he going to tell me to stick in in water. Then he said he could send me another one for $15. I said, "I am not going to pay that," & asked for a supervisor. The 2nd guy finally after going over everything again, said he would switch me to the "Loyalty" Dept. The 3rd lady finally agreed to send me a remote and assured me I would not be charged. But my next bill would show $15 credit, then $15 debit.

DIRECTV (AT&T) are on a crusade to bleed every penny from their existing customers. When AT&T purchased Directv in 2015 they had 26 million subscribers, that number has dropped to 16 million not so much because of “cord cutting” but I believe it’s more of a case of “price gouging”. As the company loses more customers their revenue stream is depleted. The way they make up for that is by increasing the prices on it’s remaining customers. I am a good example of Directv’s strategy to nickel and dime customers to death. I have had uninterrupted service with Directv for 25 years. Last year the hard drive failed on the satellite equipment that Directv charged me rent for and they refused to upgrade the old receiver with one that worked unless I agreed to a 2 year contract. I was lured in by a lower price than they had been charging me.

DIRECTV Account deactivated. Charged over $300 on a deactivated account. Called and now on hold for one hour and 30 minutes (still on hold as I type this review). So very quick. So 1 hour 35 minutes later a person picks up and says I’m sorry. This is mobile department. And puts me back on hold after I expressed this concern. Seriously ATT! This is RIDICULOUS to say the least. If it weren’t for NFL ticket we would never use this service! Refund our money! And don’t give excuses and pass customers on to every department just to get the customer off your line! Do better.

We have been DirecTV customers for years. Since the merger with AT&T, the customer service is horrible. We spend an hour or more a month on the phone just trying to pay the bill. I've been trying to cancel the service but just get frustrated when they drop the call or just leave me on hold, and hang up myself. I will never do business with DirecTV or AT&T again. This company is the epitome of everything wrong with big companies. If I could rate them a negative star, they would get a negative 5. Your local cable company may suck, but at least you can contact a local office with your issues, and may even get to talk to someone that speaks English as a first language. Spend your money elsewhere!

Worst experience starting and stopping service of any company. Dish tv offers same basic service plus MORE if you are a veteran, guaranteed 2 years. This SCAM company only offers higher prices each year for customers, nothing for seniors or veterans. They need to hire Americans WHO SPEAK ENGLISH SO YOU CAN UNDERSTAND THEM ON THE PHONE!

Within 10 days of installation I turned my tv on and had absolutely no satellite channels. Called the number for customer support and she said that my batteries were dead and they weren’t. Said they will have to send another control and it will be 3-5 business days and they will not overnight it. This was one day before the Labor Day weekend which meant at least a week before I would receive it. No tv service at all. Not happy. She gave me a no. to call tech support at MY insistence. I called that number and the man said that that are not the tech support but that he would transfer me to them. Transferred me right back to the same people that I had just talked with. Not one person actually tried to figure out what was going on. I had to repeat the same story of why I was calling in the first place three times to three different people. No results at all.

You will NOT receive a prorated credit or refund for any portion of Service cancelled. If you cancel your service two days into your billing cycle, like I did, you will receive NOTHING back. I lost out on $100 because of their "policy" which seems more like a SCAM. Their website says nothing about this policy!! Instead of being upfront and honest about this change I finally found the info thru a link to their fine print customer agreement. I was a DirecTV customer for years and I am so very glad that I left this company that is willing to take your hard earned money even though they're no longer providing a service!! I hope others will follow suit and leave because they don't deserve your loyalty. However, be sure to plan your exit. If not you'll be screwed over just like me.

It literally takes at least 20 mins to reach a human being. When you finally get a human, they read from a script. You have to repeat your problem multiple times and typically do not receive the right help. Things are great until they are not and then look out. Don't think you will get your issue resolved because it will take them weeks to figure things out ... and multiple multiple multiple frustrating phone calls to people who do not know what they are doing. Time is precious and most people do not have time to spend on the phone all day to receive lousy customer service. I highly recommend you do not use Directv.

When I started the service they had no problem billing a partial billing cycle, but when I cancelled they billed till the end of their billing cycle. They said it is their policy. I told them my policy is to not pay for things I will not use. There is a reason DIRECTV is losing customers and it is not only due to the internet streaming.

I paid my bill In full at 9:00 am on 9/2. It as due on 9/4. My service was interrupted at 5:00 pm on 9/2, 8 full hours after the bill was paid. I spent 4 hours being transferred back and forth between Directv and Centurylink and no one knew how to correctly restore my service. Directv has gone straight to hell since AT&T bought them out. Guess I’ll try Spectrum.

If there is anyway around using DirecTV I would take that route. I spent over 3 hours today trying to get my password reset in order to pay my bill, arrange for a disconnect service because I am moving where satellite TV is not allowed. Never got password reset. Now that I arranged for service to be cancelled, I have to wait for a paper bill!!!! Rep continued to talk over me time after time and I got so tired I hung up on him, aside from the fact that I could barely understand what he was saying. I asked about a cancellation fee and he could not tell me nothing! They are forbid to charge a fee other than I think $15 because satellite can't be moved to new location. I seriously will never use them again. Loyal customer for quite a few years!

After paying DirecTV in the range of $7-$10K dollars over a 12 year+ loyal customer time period, I made a repeated request. Recently I was and have been prior insured involving programming, a complimentary program feature that they have provided consecutively for more than 5 years. After speaking to multiple "Loyalty Supervisors", being lied to about return calls, I spoke with two different supervisors none who would address my concern, and basically said they would accept my termination of service over it.

I have been a loyal customer since 1996. After calling in 12 months ago to discuss cancelling service, I was given a discount for a year. During that year, DirecTV increased pricing again that was applied to my bill. After a long debate, I decided to cut the cord and cancel my service. I called today to cancel and was told I will have to pay for the whole month even though I cancel today. They no longer prorate bill when you cancel. This is not a customer friendly policy! If anyone is considering DIRECTV, do not sign up for this service!!!

Horrible customer service!!!! They are committing fraud and they are thieves! I paid a lot of money for services and equipment I never received. I moved locations and I scheduled two appointments for installation set up. First appointment they did not bring adequate equipment. Second appointment they went to the prior location and did not even try to fix the problem or go to my new address. I immediately cancelled Directv and they charged me $247 in installation fees and equipment that I never received.

WARNING--I added a receiver to my current package and was locked in to an additional 2 year contract on the current one pushing it out 3 years. Please run from Direct TV... They clearly did not explain this upfront or I would have never asked for an additional receiver... They are a joke

We cancel our account June 27, 2020. The woman that canceled our account said we would be prorated for the 8 days we went into our billing. Did not receive a bill the month of July so I thought we were all good, August 9 2020 received a bill for the whole month. I called and talked with a supervisor named Mark. Was very nice and fixed our bill saying we owned nothing. Today August 29, 2020 received a past due bill. I called. Asked to talk with a supervisor and was denied. Told me they were busy. His name was Von. Every time I tried talking he would talk over myself. I did get heated and yelled I would like to speak to a supervisor. I was denied several times. I could barely hear him talk. DIRECTV customer service was not good today. I will not deal with customer service there but I would love for a supervisor to call me. Monday I will be calling the better business.

Please rethink your decision to get DirecTV. I've been with Directv for 24 years and have spent nearly $22,000 with them. I recently contacted them about lowering my bill to coincide with what Dish charges. They quoted me $90.17 a month for a year. I agreed. First bill after this was $162.00, up from what was $153.00. Called them and they said they will fix it. They did not. The 4 months since have been $103.97 per month. I just called them for the 10th time in 4 months and was told whoever made the agreement with me for the $90.17 a month misquoted the price and there is nothing they can do to fix this. So one one their people screwed up, supposedly, and now I have to pay for it.

Just canceled DirecTV. Very poor customer service. "David" the senior customer retention representative, was awful. Third call this year just trying to keep the same service I had, without a 100% increase. Third time got the reply that I'm calling too early and need to call back "after" my contract expired. Did that last year and got one month of a bill that doubled, before my new price went into effect. The gave me 10 days to get the equipment back to them. I have to take it to a UPS store. Told several times by Alex that his hands were tied and could not do anything for me. I have been a great customer for over 7 years.

I canceled my DirecTV service in June 2020. I received my final bill showing a credit of 1.20. I canceled service because the price is outrageous for the service. I was a customer for about 10 years and my bill was constantly increasing and I would have to call and they would find me ways to save. Total waste of time. Well, I also had the MLB package with auto renew. They at first charged me in April...no baseball because of the pandemic. They then removed the charge the next bill without me even calling. Then they charged me again for the package. That is when I called and complained and received a credit. I then decided to cancel the entire service. Well fast forward to August and I received a bill from DirecTV due in September for an installment of the MLB package.

The wind blew my dish off center. After being on hold for literally hours and nobody being able to schedule a technician to reinstall, I called to disconnect and they disconnected my other house by mistake. After being on hold for hours again, they reconnected the wrong house and again failed to disconnect the right house. Finally they charged me a full month without having service because my call to disconnect was two days into the cycle. This has turned to an absolute scam company. AT&T must be ashamed of itself.

They don't issue you credit or make the notes they are suppose to. If you take them on just make sure you call more than once to keep your bill lower and call within the first month of service for your reward. Or you won't get it.

I made an appt 2 weeks to transfer service. Waited at home all day and kept getting emails about change of time but no tech showed up. All I got was an apology and another week of waiting for service.

Aug. 3rd 2020 spoke to a customer service representative that told me my current equipment was outdated and they will be phasing it out and to upgrade my service at no cost to me. Equipment was mailed to me and an appt set up for a technician 8/14/20. The day of the appt I learn that the equipment sent to me was not as described when I spoke to the representative. I was charged over $100 for the equipment and had to return the wrong equipment sent to me through a Fed-ex that would accept it 25 miles away!!! At the expense of my time.

Been with them 4 years and cost keeps going up. $134 for basic no extras. Looking for alternative service but so far no luck. I have no complaints except the cost and they won't furnish a new remote or box.

Oh my, where do I begin! Worst experience of my life. Cancelled on us three times. The last time our installer Matt begged us to change to an afternoon appointment for convenience purposes for him. We waited from 12pm until 7 pm. Called him at 4pm to confirm he was coming, said he was on his way, never showed. Never called. Never again! Unprofessional & incompetent to the extreme.

Horrible. They won’t remove the antenna even though it is up 20 ft high. Am 70 and cannot remove it myself, as they told me to do. Reported them to BBB, no answer yet. They also told me to hire someone, I cannot as I live on a fixed income. I want DirecTV to remove that hideous antenna.

I am a new customer, I called on Tuesday and made arrangements for my service to be connected on Wednesday between 8-12. nobody showed. I called and I was on the phone for over 2 hours getting 5 different stories about what happened. I was told I would not have pay installation fee as well, and then I was told it will be installed today between 8-12 so nobody here, I called again another hour of crap now they are saying they will arrive between 12-4.

I've canceled my plan 2 months ago and they're still charging me even though after talking to 4 people about canceling it. Don't ever get Directv. They're just gonna cheat your money then hang up on you when you ask them about it.

When you sign up for DirectTV you pick the package of channels you think you like. They give you free premium channels that I would not ever watch anyway. When the 3 month trial is over you just tell them to drop those premium channels. After that they mark up the rate for the channel package you have. So you probably pick a lower package you can afford. At any time they can decide to just drop the channels on that package and expect you to pick a higher package or just stick with barely any channels that you would want to watch.

Waiting on the phone or their claim of faster chat online is horrible. AT&T knows we are all at home with the pandemic and one would think ‘customer service’ would be an important part of the business. Not AT&T. So waiting over an hour now for both phone and chat. Is anyone better? Maybe not, but a good reason to cut the cable wires and go with an Internet base solution. How to kill a business in one easy lesson, bad customer service.

I had been a DirectTV customer for two months when realized my TV supports 4K so I decided I wanted to upgrade my DirectTV service to 4K. When I called DirectTV and requested the upgrade they put me on hold and then transferred me to the support department. I was then told that this upgrade is not possible because the required receiver requires two or more TVs and currently I only have one TV.

I’ve been a long-time customer of their Satellite TV (I’d estimate 15-20 yrs). I never had the first problem with them during that time. I am a big Cincinnati Reds fan, which airs on Fox Sports Ohio. I watched my first game Friday night, July 23. When I tuned in for the next game, the channel was gone. I called about it and was told that channel was in a more expensive package. When I asked why I had it before but not now, they said they had no idea. Today I read an article about Fox Sports Ohio being pulled from Dish TV on, July 23. That explained it. I called back and asked if they had moved Fox Sports to a more expensive package anticipating customers from Dish, and they confirmed it. 15-20 year customer, and this is what they do to you. Never been so disappointed in a company.

It is impossible to pay bill online unless you have bitcoin or promotion card number. Ever since switched to ATT it's been a nightmare and they are horrible to work with and I've been hung up on. I would not recommend.

DirecTV is a bunch of crooks and liars!!!! We cancelled our service with them 2 weeks ago. While on the phone cancelling our service, we asked multiple times if we were going to have to pay anything else and we were told no because we had already paid our bill that was good through 7/20/20. We were then told we would receive an email on 7/21/20 telling us how to return our equipment. Today is 7/24/20 and we still had not received our email so I called customer service asking what to do. While I am on the phone with them, I get an email saying I owe them another bill from 7/13/20- 7/23/20 for $140!!!! I asked them why I was receiving this when I had already paid this month's bill and they said I had not paid since back in June when I have proof showing payment was received.

Wanted to get upgraded DVR services with DirecTV since March of 2020. They told me I needed to upgrade what I had and needed newer boxes. I agreed for a service technician for an additional price to come out and install. 1st technician came out said he didn't have the equipment (asked what was on work order but wouldn't say) so he left. Called back in to be put on hold for 30 min to 45 min. each time with customer service asking for technician to come out and install new equipment. Had 9 service call appointments where they never showed up. Took time off my job. Made over 12 calls trying to get someone to come out. Finally after the last appointment where they didn't show up again on July 10th. I cancelled my services with DirecTV. Even when you want to give them more money they are SO screwed up that they won't help you. I will do without TV before I would ever go back to them again.

Tried to get info on adding service to an RV. Over 1 hour later and 6 people still did not receive satisfactory answers. Then tried to cancel DirecTv completely. Couldn’t accomplish that because initial person I talked to didn’t submit request which prevented 3rd person I talked to from being able to submit request. Have to wait 24 hours and start all over. I’ve spent a half a day getting nowhere.

I canceled MLB before season was delayed. I still get monthly charges that I have to call and have them remove. I have called five months in a row and each month they promise to fix. No apology and waste an hour to fix. Also was charged for Epix and never requested. A ripoff company.

A service company named "Satellite Center" located in Iowa said to be a Directv service provider sold us a $465 antenna to deal with a local channel Directv problem. After only a few months, the antenna stopped working and the provider refuses to fix the problem, without us paying him all over again. I think Directv should think seriously about suggesting this company to their clients. We took it as such an insult that we are in the process today of changing over to Dish Network.

I am saddened by the service that ATT/DirecTV is offering their customers at a time when we all are suffering. Their customer service reps. talk nasty, and their billing practices should be against some type of law. ATT/DirecTV denied my payment arrangements. I was included when the US was closed. I made my last payment in March 2020. DirecTV says that I made payment arrangements in May 2020 of $500.00. That is not true, and why would I. I was not working. They also said that they refunded my March 2020 payment! Really! They did not. I was looking at my Bank Statement and there are no reversal payments from DirecTV. It is not they cut the service off, it's the lies they tell when I clearly know what and when I paid. It's not enough that Covid-19 hit at a crazy time, but to have to argue with your bill collectors is bad. I had to fight before Covid-19 with ATT/DirecTV but now I don't have the energy! Thanks.

I've been a satisfied and loyal customer with DirecTV for many years. My contract ran out June 2019 and since then I called them monthly for promotions. It's always the same game since AT&T took over. I get passed around for endless times from one department to another and even the "loyal customer" representative has "unfortunately" no promotions. I am without contract since more than 1 year and my bill with basic service went from $50 to $81.99 with a $10 discount applied already.

I have had Direct TV for 14 years in my hotel. But since AT&T took over nothing works correctly. They should break up AT&T like they did when they controlled long distance. They always screw their customers. Just look at the small print when they advertise their products. 8 months waiting for service at my hotel. Someone should start a Class Action. Get some streaming service instead of AT&T.

We have had an account for over 15 years with 2 homes on it. I called today to schedule a tech to come out because error message on screen indicated satellite dish need adjust / realign. The tech decided we needed to do a reset to see if that would work, after the 1st one didn't work he wanted to try several more none of which worked. After about 55 min on phone I was abruptly transferred to another tech who wanted to try the same procedure. They had to transfer me again because that person doesn't do the scheduling. Tech is scheduled to come out next Saturday.

After two months of new upgraded service, suddenly received error message 775 and lost communication with the dish. The upgraded service came with two year agreement with early cancellation fee. Customer service amounts to listening to bad music for a long time followed by service rep reading the steps to correct the problem. All steps were taken repeatedly to correct with no result. Spent at least an hour and a half on the phone to Directv with two different reps. Finally asked that a tech be sent to my home. Fine, but it costs $99 or sign up for a $8+/ month fee for "free" service. I have been with Directv for many years. ATT has made its customers chumps and it should be out of business.

Well I wasn't aware that there were guidelines on how to leave a review. If the company was great then they won't have to worry about how their consumers are portraying them, or how "fair" the review was to all parties involved. With that being said, I placed my order for DirecTV through AT&T on June 18. My installation appointments keep getting randomly changed and every time I ask to speak with a supervisor I am told that none are available... ever... Today I was told by Lynn that they are all out at the moment but should be back in 1 to 2 hours. No one has an answer for me as to when my services will be installed FOR REAL and at this point both my teenagers lost their jobs because for 2 weeks I have been having them call in late or just show up late so we can be at home for the technician.

My wife and I moved down here in southern Delaware from north Jersey six years ago. Up there we had cable and it was really good. Down here we got DIRECTV (one of the cheapest, basic packages because they are so expensive). Ok, besides losing service when it rains, or if we have a dark cloudy sky, DIRECTV keeps taking away certain channels every so often, and when I call and get through all the robot voices and talk to a human, the human tells me to get the channel back it’s going to cost me $4.99!! I tell them H*LL NO! Why are you taking my channels and holding them until I pay a RANSOM?

We've had DIRECTV for nearly a decade. My husband called to cancel our service on June 1st. Usually they offer promotions to entice us to stay. This time the woman did not and said we would be cancelled and our boxes would shut off at midnight that night. They shut off our boxes at midnight that night but charged us $204 for the entire month of June since we cancelled on the first day of the billing cycle. The woman did not tell us that ATT does not prorate anymore nor did she think to offer "If you cancel today, you will receive a bill for the entire month or we can cancel you on the 30th at the end of your billing cycle."

As far as picture quality DTV is good. Their fees are higher than most. But, when you close your account with them. Be careful! After returning equipment, I called to verify received and that I owed no further monies. They said my account was clear. Months later I start getting letters from collections. No one could even tell me what it was for. After filing a dispute, heard nothing, now months later, surprise I get a call from collections. I go through everything with them, they tell me to call DTV. I do, DTV tells me to take it up with collections. I again explain and go through everything again with DTV. Who can't even give explanation for bill and told me to call collections and pay bill. I told them this is crazy. My advice DO NOT GET DIRECTV!

I requested a service because I don't get the signal and I lost 3 days of work, the technician never show up in those 3 days, supervisors called me and gave me all kind of apology but nobody resolved the problem.

I have to give a single star but only because I have to. Their whole game is to sell you on a long term deal. Install remanufactured components, you don’t get the devices where you want them, put the new dish in the same place as one was installed 15 years ago because it is easy (even though there are now trees there). Throw the old junk disk in your yard and leave it. Today is a full sunny day, light breeze, no rain, I cannot keep a single station for more than 10 secs. You cannot record, you cannot download.

AT&T doesn't shut down accounts of deceased individuals. They expect you to keep calling different numbers of different departments. Even though I brought in the death certificate and they made a note on the account they are still sending bills. The office of the president of AT&T calls and they still want me to do their job and call yet another person. I feel sorry for people who have no choice in using at&t. Stay away from them. I have filed complaints with the BBB and the FCC. Doesn't look like they are helping either. Too bad I have to give any stars. I'd give infinite 0 if I could.

First of all they turned my service off in the middle of this Pandemic. I needed $379 pass due to restore, of course I didn't have the funds. So, my sister helped. She did an electronic check over the phone for $379. Come to find out they went into her account for $ 629. My sister informed me right away. I gave DirecTV a call and they assured me that they would put back the $250 within 24 to 48 hours. Never happened. Called again the next week. They assured that it would be put back in ten days from the first time that I called. Never happened. Called again after a week in a half. They assured 10 more days from the time that I just called in. Never happened. I called around eight times.

I tried to make changes to reduce my package with Directv and was transferred from one group to another. Voice input didn't understand what I was saying and the customer rep. wasn't helpful when I tried to cancel or change the service package.

I had a year long promotion on my account which expired May 14th. I received an email telling me to call in to get a new promotion. Well, here I am on my third call and I keep being told that the system hasn't offered a new promotion yet. In the meantime, my bill has gone up by $70. Today I was told that the "new" promotion wouldn't appear until the end of the month (which means they can continue to charge me more money - seems like this is a way to keep people locked into a higher price).

It’s 125AM Friday night and my cable has been disconnected, there is no one at this hour to talk to about my bill. So I paid money I don’t owe just to have TV at this time of crisis. Every month I spend over an hour talking about my bill to these people. My bill is 60 a month purely basic channels, what is the big problem. Every month I get a bill charging me hundreds!!! They also drilled a hole in my new roof I didn’t even know and my house already had a Directv satellite, now I have two. Talked to supervisors, doesn’t help. I was charged 40 a month for a sports channel ended up paying 240. They said it was a promotion and too late to get any money back because Aug 20 was the deadline! My friend had the same problem and was always overcharged and going to another company solved her problem. I didn’t ask for any promotion. They just put it on your cable without your knowledge or permission. Then they charge you for it!!

DirectTV is inferior product compared to others I had before: Verizon and COX. Channels suck, but more importantly service is dependent on weather, go figure why that would be!! It goes out exactly when you need it, in bad weather; when you need to stay informed and/or entertained; when you don't have much other options; when you can't go anywhere.

This is the worst...did I say the worst company for honoring promotions. From day one the first time I had service the billing was always inflated!. The bundle deals are never honored for same bill payments. I was a fool and responded to a flyer in the mail saying "we want you back". BS. Not once was the bill correct according to the flyer. Every call was hours long and had to be escalated and never solved. Before I reconnected I even paid almost 600 for equipment between them and Century Link so They could never say I owed them for it again. Now that I have disconnected again they are trying to charge me for equipment I purchased and sending me to collections for the items I bought. Oh did I mention the $45 dollar a month promotion was not honored even one time.

I have had nothing but problems with this company since AT&T took over DirecTV. First they charged me for football which I never asked for. Took months to have this taken care of. Then Bill started being well over double amt. They assured me to get the bill down. Have had my service suspended 3x and no credit given for no service then and still being charged way too much of what was told. People from Philippines call trying to get me to get extra channels and I say NO. But happens anyway. Will not let me cancel because they say I still have contract. I'm fed up, I've called my senator to tell him about this company and now have an attorney which I will be suing AT&T for excess bills and no credits and for my own suffering from them. I'm 70 yrs old and little income. They need to quit charging for what customers tell them NO.

I have been trying for over a month to move my service from one address to another. I have had two installation appointments and both were cancelled without notification. When I call I’m told it is due to the Covid-19 and they can’t send technicians out- but I see AT&T trucks in my neighborhood all the time. Each time I call now to schedule a technician I’m told they can’t do anything for me and I’ll have to wait until someone calls me back- but I never get a phone call. I don’t know if this is due to AT&T's famously bad service or something else. I have been a customer for 15 years and I think my relationship with DirecTV is over.

The service that is provided by DirecTV is at best a complete waste of money, they are way over priced once your contract is up with them. The satellite reception is out constantly, if the wind blows it goes out, if it rains it goes out, the signal can't seem to find the house consistently but the bill has no problem finding the house!!! I have the hopper system which is a joke. I have 4 boxes and you can only watch tv on two of them, the other two cut in and out when you're watching tv, when they were installed we were told no one else on the market had them and now I see why... the system is junk!! Do yourself a favor and save your money and go with anything other than DirecTV/ATT. I will be cancelling my service with them as soon as I can get lined out or something else!!!!

After 2 years with DirecTV, I was tired of seeing my bill continue to go up overtime. We decided to cancel. I canceled on April 17th. I just received a bill dated April 14-May 13 for the full monthly amount. I called and was told that they won't prorate the bill and would be responsible for the full month. So I am paying close to $200 for 3 days of service! Very poor customer service DirecTV/AT&T. As a result of how I was treated, you will be losing me as a mobile phone customer too!

I called trying to make sure my NFL ticket didn't renew, I called the number that it says to call and even after the customer service person answered and I told her what I needed to do she said ok, then went on and on about an extra service coverage that would be cheaper than what Directv gives me now... I kept stating no, I only called to make sure that my NFL ticket does not renew...then she became rude and sarcastic and said she couldn't do that...even though I called the number the website says to call regarding NFL ticket and she never said she couldn't help me with that to start out with.

I was in the process of switching from CenturyLink to DirecTV. Century Link set up the whole change service process & promised that there would be a soft credit check. I cancelled the switch & DirecTV didn't remove the hard credit check, which they shouldn't have done. I Spoke to customer service twice at DirectTV about the hard credit check. Every phone call after that for several weeks I got a machine. I got the message, "You have reached us outside business hours," & the phone hung up whenever I select the correct option. I was in Colorado. Their HQ is on the West Coast & I always called just after 2pm; they are a hour behind us. Never got a human to resolve the issue & got stuck with a hard credit check for 2 years. DirecTV didn't provide any service like they should have, they or crooked & unethical. CenturyLink & DirecTV are both crooked & unethical companies. I'm currently with Spectrum.

I am a DirecTV customer with AT&T. We have recently moved from an Arizona address to a Tennessee address. Since April 6, I have spoke with 5 customer service reps and technicians. All I need is to get my address changed. Each friendly CS rep tries to help and either transfers me to another dept. or tells me the address has been changed. Today they sent a technician to our old address in Arizona. Today we still do not have TV because they can not get my address changed so a technician can come out and get us hooked up. I have spent more than 10 hours on hold or talking with a CS rep. In my 70 plus years on this planet I have never had a worse customer service experience. In my opinion, this is the hardest company I have dealt with. Think twice before using them.

During this current pandemic, this company is the ONLY company that have disconnected my services. I have been with DIRECTV for over 17 years before they switched to AT&T and I am thoroughly disgusted at what they are currently doing. There is no way one month should be $400!!! When I called to discuss, the automated teller said I needed to pay the past due of $400 before being helped with my account. This is the treatment long term customers receive?

I give them 2 stars because I love their service. The repair techs knowledge, and prompt service. I love the channels I pay for, but they charge way too much. So they will let you apply a special discount, but only for 3 months, 6 months, or 12 months, then they surprise you when it's over with a higher bill. So I choose not to take the discounts and the price is outrageous, and when you have an online issue and call customer service, they argue with you instead of walk you through the site and help you understand. This company does not care at all what the customer needs.

My dish needed realigning. Called DirecTV 4/9/20 for a service tech. Gave the service rep my address where the dish needed realigning. Appt was made for 4/10/2020 between 8-noon. At 11:50 service tech called because he couldn’t locate my house I asked where he was and he named the town of my summer place. I told him that I gave them specific instructions to my home not summer place. I again placed a call to DirecTV was on hold for TWO HOURS before anyone answered. When SOMEONE did answer I got the run around and put on hold for another 1/2 hour someone else came on line I told my story over again, was placed on hold AGAIN and then they disconnected me. NO ONE RETURNED MY CALL.

Moving from Florida to New Jersey, I called DirecTV to cancel my service. My family in NJ had told me not to use DirecTV there because of the problems they experienced. So I told DirecTV that I would be canceling my account and not moving service to NJ. I wanted to return equipment early, but they could not cancel and send appropriate box and directions for returning equipment until the end of my monthly billing cycle date which was close to my closing date on the house. I stated I wanted to return equipment early, but they would not agree. I would get box and directions at billing date. I did not receive anything so I called and they again said it would be in the mail.

My boyfriend and I moved to another state and had to transfer our DirecTV service since we were under contract. Time had passed and since we kept receiving interrupted directv service because of the area we lived in, we were looking for alternatives. First, we wanted to confirm if it would be worth the fees, if any, to cancel service. We called Directv/AT&T to inquire about account and related fees to cancel. Representative stated we were not in a contract and no fees would be assessed if we canceled service. We asked three times to be certain. Based on this information, we opted to change companies. We called another company and they sent out a tech within hours. We wanted to make sure the new service worked well in our area before canceling Directv. We returned call the same day to cancel. Upon calling, we were told there would be an early termination fee.

I live in a rural area not much for service. I got Directv 5 years ago when I built this house. After 5 years of service and the bill constantly increasing up to $160 a month for tv service only, no premium channels, no internet, just normal channels and rent of their equipment. As I'm watching tv today a message comes up saying communication error. After being on hold for 33 minutes they tell me I have to pay them to come fix their equipment. I'm shocked. Why won't they come fix their equipment I already pay them per month for.

We signed up for Directv while we were out looking at new TVs for our living room. We've had AT&T Uverse for several years and have not been unsatisfied but we were told that it would best to move to Directv to have access to 4k channels. They sent a subcontractor out to our house who was extremely unprofessional and was not able to install all of our units, and actually left without completing the work never to be seen or heard from again. We called the customer service line and for over 3 weeks had to deal with complete incompetence. We finally just asked to cancel the service since they could not send someone else out to install all of the units correctly.

I called DirecTV on 31 Mar 20 to cancel my service. The main reason I was canceling my service was last fall they had a contract dispute with the Fox network and Fox was unavailable for a number of days. I called customer service and asked what compensation I was going to receive since Fox was part of my programming. After speaking with the customer service representative he referred me to a supervisor. The supervisor told me at the time they were not prorating the bill until they know how long the outage was going to be. He assured me they DirecTV would go back and credit everyone's bill - which they did not.

We have been customers of Directv for MANY years. We have had the WORST/TOUGHEST 13 months of our lives. I have been in contact with DirecTV SEVERAL times throughout. Now we are in this Pandemic along with EVERYONE else and they suspended our services. When I called it said that we owed $422 which is OUTRAGEOUS! Waited 1 hour 22 mins to speak to someone that I genuinely had a hard time understanding. I explained that it made absolutely NO SENSE to owe that amount when we were only 1 month behind. He stated that it was our fault that it came to this????

I suspended my account while I was moving and didn't have a tv, they reopened my account and gave me all kinds of Sports packages, HBO, whatever. Was charging me for 3 months before I figured it out. Since the satellite dish itself was out of adjustment due to a storm, I didn't think I had any service. I didn't even have a TV at that time. I called them in March of 2019, but they still kept charging me all the way into July. Now into collections for a service I didn't have or ask for. I paid an early termination fee, but they still kept charging me. Do not use DirecTV. Get a service like Youtube tv, way better.

For the last couple of years we have been hooked up to Google Fiber and we really liked it. The Remote is easy to use and we have had easy access to tons of movies and TV programs. Recently we decided to switch to DirecTV after receiving a brochure which indicated it was cheaper. It has been horrible. The Remote is very hard to use and the movies and television stations are very limited. I called to cancel it and it turns out that there is a $480.00 penalty to do so. I write this as a warning. DO NOT SIGN UP FOR DIRECTV!! You’ll get stuck with an inferior product that you’ll hate, and it will cost you a fortune to get out of it. It is the worst product we have ever purchased. Charles **, Provo, Utah

DirecTV would not consider lowering my bill for couple months during these Covid19 times. I have lost my job, am self quarantined in my home, live alone and cannot afford my monthly payment right now. They showed no empathy.

I have been a DirecTV customer for 2 years now, enrolled in the auto-pay to make payments easier. My hours at work have been cut in half, due to the Covid-19 virus. I knew I wouldn't have money in my account when it was time for the auto-pay to go through. So when I called to talk to customer service about moving my payment to a different day, the rep asked me about a password. I asked her what password and she would need this password to verify my account. I told her, "I didn't remember setting up a password, was there some other way to verify my account." She puts me on hold and then comes back and says, "I'm sorry. I can't assist you any further today since you don't know your password." I told her that I really needed to speak to someone, that I didn't have the money in the account due to the covid-19 virus. My hours at work had been cut in half. I just needed to move the payment a few days.

The is the second time I have had DirecTV no show for a confirmed appointment. They moved the appointment twice and then no showed. Telephone support person simply read from a script and could offer no information. The field service work is handle by third party contractors. When they do show up, the work has been good. The field service operation is a complete embarrassment to AT&T. It is run by Steve Crawford, VP of Field Operations in California. He doesn't answer emails either. It's time to look for an alternative provider who can at least show up. AT&T Corporate management needs a refresher course in customer service and customer retention.

Since day one 2/2019 I’ve had bill issues. I’ve had to call more than 6 times to receive refund/fix my bill. I finally canceled after 1 yr of use as no one notified me that my promotion was over. I canceled the service and kept my internet with AT&T’s. DirecTV kept calling me to add the service again, so I added the service for the same deal I had in the past. They told me I could cancel the same day if at&t couldn’t give me a better bundle deal with my internet. AT&T couldn’t give me a better bundle so they transferred me over to directv to cancel same day my service and they tell me I have to pay a $400 to deactivate my account.

I have had DirecTV over a year and a half. About a year ago I was getting bills twice the normal bill. Called and they said they didn’t receive payment. Checked with bank. Yes they did receive payment. In November I was charged and paid for a 100.00 sports package. I called again. They said they would credit me. Well here I am 9 months later, keep paying over and over. My bank seems to show several times the money came out of my acct to them but they don’t receive it. I’m still here waiting for my credit for the sports package I DID NOT order. I have proof of all the over payments to them. I have proof of 22 hours of phone calls to them in 9 months. I have recording of SUPERVISORS I speak with on several hours of conversation and here I am.

DirecTV convinced us to switch from ATT UVERSE - possibly worst consumer decision we’ve ever made. First they told us it wouldn’t cost any more - a lie that cost us twice as much. Then they repeatedly promised installation dates and broke the appointments, sometimes without ever calling or returning calls. Then they raised our price and said it was part of our contract - we never received or signed a contract.

Ordered Direct TV and came out to March 9, 2020. We had just moved in the day before so our bedroom was not all put together. So Tech said give him a call and he would come back out and hook up my bedroom TV and it would take 2 minutes. Called him on Friday, said he would be out Saturday morning, called him at almost 4pm and told me to call him Monday. Called him Monday and he promised me he would be out Wednesday. Tried calling him 4 times on Wednesday at almost 6pm and told me he would be out next day, I told him forget it. So then I called Mastec who I guess has the contract out here and told them to send me someone else. Mastec said they would Friday morning. So about a half an hour ago this Mike ** the original tech knock on my door, I told him I asked for someone else and was then told to F Off. I do not now Direct TV and have never been treated like this ever!

I literally just signed up for DirecTV yesterday. I paid $300 to get their service in my home. I named off some channels & they gave me the package of 49.99 a month. We quickly learned we didn't like the package so we wanted to upgrade to the 74.99 package. I call them tonight, was on hold for 45 mins with no answer so I hung up. I go online and after 30 minutes or longer of waiting online to chat..someone finally comes online to chat with me. The man I was speaking to reassured me it was no problem. He can get my service upgraded. Well after him putting me on hold for a while he finally comes back to tell me that we have to pay the full price of $140 a month starting now to have the ultimate package that is being advertised right now for 74.99..How in the hell is that?

Switched from DISH to DirecTV. Only reason for changing was for NFL package and that part was great. However, that is the only positive thing I can say. Their service is unreliable. Service goes out if there is any wind/snow/rain. Oh, and I get to pay extra to keep the service running, even though it is their equipment and product. I had Dish for 2+ years and it NEVER went out. BIG MISTAKE to switch from Dish.

During this pandemic my husband has been laid off from his job and Directv is the only company who has said they are not doing anything to help their customers get through this difficult time. I'm appalled by their lack of compassion during all of this. They are the only company we do business with (not any longer with DirecTV) that has not helped in some way for their customers. Shame on you DirecTV!!!

I had the cable service while staying in my town home. I had to move back home due to my father having Alzheimer's and it had become too much for my mother. I called DirecTV to have services disconnected. I was asked to transfer but my parents have Charter-Spectrum cable television and was not willing to have a dish placed onto the home. I received a bill in the mail for $500+ dollars. This is very inconsiderate. I have to suffer and have my credit damaged due to having a responsibility to take care of my parent who was in his eighties. I tried to come to a mutual agreement to pay what I had owed but was denied by a representative. I challenged it on credit report but was denied. This is hurtful and should not happen. I did not stop the service because I chose to, I stopped because of a responsibility and duty anyone should have for their parent(s). Shame on them just shameful. Poor customer service.

I was having problems with my DirecTV, some delay on changing channels and something similar to static on screen. I called to get this fixed and was told my equipment was outdated and needed to be replaced. At the time I mentioned I wanted a separate receiver for camping. My stepbrother has one and only pays $7 a month, so I know they offer this.

We have been a customer with DirecTv since 1997. The service after AT&T took over has been terrible!!!! Mainly with their customer service dept. When you have to call in the wait is very long and when you get someone on the phone their English is very hard to understand. After many requests someone get on the line that can speak English. They did replace the receivers I was having trouble with. I installed the new receivers and had 4 hours of trouble to get working even with the tech support on the phone.

My family had been using Directv for about 4 years at our current address having used them at our old house. We had our prices locked for 2 years and after that, our rates would go up $5-10/month about every 6 months. It finally got to the point that we'd had enough and my wife called them to cancel our service effective at the beginning of March. A few hours later, my wife got a call from a Directv representative who offered us our current package at about a fourth of what our price would be had we cancelled and locked in for one year. We'd been looking into just cutting the cord and going to streaming services but we're not the most technologically savvy people and figured that this would be the best thing for us.

I canceled my service after 8 years with DirecTV as we wanted to unplug cable as paying $250 a month for a handful of stations we were done. I was on auto payments and when I canceled I was told I would owe a small amount, under $10. I was charged an additional $4.04 and that was it. Sent my equipment back and thought that was the end. Then the following month I was charged again. I called and they said they couldn't reverse it as the account was closed (yet they could charge me) and I would have to dispute it with my credit card company. I did and the charge was temporarily reversed while they investigated. DirecTV disputed my claim and said I owed it and as proof they sent a barely legible invoice from 2018.

I have been with DirecTV for several years now and for the past few months I have been completely disappointed. Ever since the combined billing began it's been a nightmare trying to get them to produce an accurate statement. Every month I am on the phone for at least two hours asking them to correct mistakes in my billing and never mind trying to change or upgrade and part of the service. In spite of the time spent and inconvenience I have remained pleasant, I have never raised my voice with the understanding that the person on the phone is not personally responsible for the issues and years later I am foolishly still with them because I like the services. But I have reached my breaking point...

I was advised I would continue with my existing contract of service and when the installer installed the dish they advised I was signing for the install. I found out that I was atomically locked into a 24 month contract again. I made it very clear upfront that I had no desire to get back into a contract and would be willing to cancel the service if that was required. They advised that I could continue on a month to month basis. When the installer came and put the satellite on the roof he advised me that I needed to sign for the installation. When the bill came in I was notified that I was under a 24 month contract. Customer service advised me that I should of been made aware of it but, "Sorry you are now under contract." I was fooled by deception, now I'm stuck with a 24 month contract.

I have been a customer with DirecTV for more than 10 years. I recently called to cancel the service, not because I was unhappy with it, but because I have so much going on right now that my family and I don’t have time to watch tv. We are moving in 6 months, at which point we would likely have gone back with them because we have always been happy. However, when I called to cancel, I was told I didn’t currently have a bill, and that service was paid through the end of the billing cycle and could not be prorated. I understood that and left it active to finish what I had paid for since I couldn’t get a refund. I wasn’t happy about this, but understood.

I was attacked by a sales rep in Walmart one day and was made to believe that Directv could save me money. However, they are good at selling their product, but the hidden fees and false promises are hard to deal with. After a year they raised the price almost three times what I was paying. When I called to cancel they said they could look into getting me a better deal, but would be another year contract. To cancel the current contract, which is only another month, they are charging me a large cancellation fee. What the heck?

My DirecTV went down, I called DirecTV to remote troubleshoot the problem after doing my part first, we could not get the system to go back up, we then proceed to try to schedule a service visit, first we found out they have a totally different address than my address, the gentleman on the phone said it was a mistake, no it is not, a mistake is having a couple numbers wrong, a misspell, a different address is a CONCERN especially with all the Identity Theft happening every day. We are on day two of me being on the phone with them and we still have not be able to get a service time and date. Two Days to schedule a service is ridiculous, but they will for sure make sure you pay them on time. I beyond over this company.

Started right with billing problem. They also said we would get a 300.00 visa card in which we never did. When we questioned them on it they said, "Well it's too late." Will cancel as soon as I can. Also their price is way high.

In an attempt to start a new service in NC we were told the order was incomplete on 2 separate occasions. One agent told us that our order confirmation was not a valid number. Total confusion at AT&T.

I have had an RV account with DirecTV for over 23 years, have never had a shut down, and had a special account which is no longer available to sign up for, I called to have one of my receiver replaced, and instead when delegating lost receiver, directive idiot turned off my complete account. And once turned off, they found that my special account could not be turned back on and that my equipment, that was working could not be turned back on. I have been loyal customer for over 20 years, but was treated like a red headed step child and with no respect. Was transferred from one idiot to another, each having to get same information. In two days spent over 6 hours on phone, until one finally said my equipment bad and hung up.

I have been a DirecTv customer for over 15 years and after looking at other services found I can save over $100 a month bundling Comcast internet and cable. I called to cancel and was told per policy they could not refund me from my cycle date for we pay in advance. I cancelled on March 4th and expected a refund from my cycle date of March 25th. I was told that per policy they can not refund after the cycle date? I even asked for a supervisor and she stated "it's in the fine print of the policy"? This has to be illegal to keep 21 days of my "future" payment and not refund it back.

I promised myself I would not waste anymore time on this... However, after the 4 hours of being treated like trash and speaking with numerous supervisors, I thought I should voice my experience. My spouse and I have been loyal customers of DirecTV for a handful of years. We started with them in Chicago and when we moved to Phoenix we set our services back up when we had the option. Now mind you... we have paid our bills on time every single month. We have never been late on a payment nor a headache at all. Of course, after a year and a half they doubled our payment and some. How? I understand promotions, etc but this was out of nowhere and tried to fine print me all over the place AFTER they tried repitching me! No need to hit me with a sales pitch. I AM SOLD I AM USING YOUR SERVICES!

BUYER BEWARE!! DirecTV locks you into a 2 year contract! But they can and will raise the rates. They are thieves!!!! I spent over a hour on the phone with these people switched from department only to be told there is anything they can do! They wanted me to call a different number the next day!!

I am a customer with them for many years and decided about a year ago to upgrade the whole system in my house to the Genie-2 System but kept my stand-alone SD receiver activated in my RV. During camping season I used that SD-box to watch TV inside my trailer. Everything worked flawlessly all this time. During this winter, I replaced my older SD TV with a new HD TV inside my travel trailer and therefore contacted DIRECTV to get that old SD receiver upgraded to a HD receiver with HDMI output. I called customer service for an upgrade just to find out that according to their system the SD receiver had been deactivated since 2016? It also did not show up under "My Equipment" online. In addition to that, no upgrade was possible since they don't allow for stand-alone receivers to be added to my account due to upgrading to the genie system a year ago.

Do not believe DIRECTV when they give you a price over the phone. If you have autopay check the amount every month. I was ready to switch to YoutubeTV when DIRECTV gave me a discount and said that the discount is locked for a year. They did not keep their part of the deal for a single month. My bill doubled the first month and increased more the second month.

Our DirecTV experience was never great, but once they rolled their services into AT&T's, it literally became a customer service nightmare. All of a sudden, there were now two DirecTV accounts...the old one, and now the "bundled" one. Discounts and promotions didn't transfer. Bills were incorrect. Customer service was tedious to deal with and seemed as confused as we were. How many hours of my life will I never get back dealing with this nonsense?? Each time we finally thought the issues were resolved, the next month's bill would arrive with the incorrect amount. Eventually we made the decision to cancel due to the unending issues. We mailed in our DirecTV equipment, and the worker at UPS was nice enough to recommend we hold on to proof of the return delivery...it seemed she was aware of other customers having issues with the return process. And, just as she suspected, we received a bill the next month for failure to return the equipment.

Cliche I know. But if I could give them no stars I would. If you want the worst customer service/support imaginable then please help yourself to their service. Every single time you call you will spend the first 10 minutes on the phone going through an automation system going through every prompt imaginable other than what you called them for.

Purchased Directv in October of 2018 with my local channels and everything was fine for the first couple of months. Directv all of a sudden stopped airing a couple of my local channels. Over the course of calling them several times as to when they were going to restore the local channels they said “soon”. I asked for a refund and they said no. I told them I wanted to cancel and they said I couldn’t. I was under a contract and they failed to provide channels that I signed up to purchase and they blamed the other company. I finally got the account cancelled and thought this horrible experience was behind me. Guess what? It wasn’t over. They turned me over to collections because they said I had an outstanding early termination fee that I didn’t pay.

I've been DirecTV for many years it started out great, but after awhile I needed to setup extensions. When I did I paid on that new date. After 5 years with Directv talking with representatives became difficult. They would tell me what I wanted to hear. If I need to set up an extension they would set for a certain date and tell me to call the day before. To push it to the date I really needed. When it came to the day of calling I'll talk to another representative, tell them the reason I'm calling. Then they tell me it can't be done.

For a couple of weeks now I have been attempting to rectify an issue with DirecTV regarding billing and services. I have placed seventeen phone calls and spent a combined ten hours on the phone, but this issue still hasn’t been resolved to my satisfaction. My previous promotion, which was $62 per month, was expiring on January 24, 2020, so I called that same day to sign up for a new promotion. I spoke with a representative named Jeff and signed up for a new promotion for $36.99 plus tax per month for twelve months.

I was a Directv customer for many years until I moved and took my service with me. They ended up charging me $400 for a new installation with the Spanish package (I don't even speak Spanish) and it took months and several phone calls to get it straightened out. I had to talk to no less than three people each time too and repeat the issue with each person.

My husband and I started an account with DirecTV in July of 2017. We had several occasions the first year where equipment was faulty or the satellite was not working. We wondered quite often that year if we had made the right decision. Then things started working well. Now and then something would go bad, but not like it was in the beginning. Our small town recently got a better cable provider. We decided to try to save some $$ and move to this provider. We had been with DirecTV for over 2 1/2 years. We asked the person when we called to terminate if we would have any additional charges and we were told no.

I am sorry to say that you are by far, the worst company I have ever dealt with as a whole. Your customer service is a joke. I dreaded calling At&t or Directv for ANYTHING. I’ve spent numerous hours on the phone being transferred back and forth, and dealt with this for weeks. Nearly $500 was taken from my account for directv and no one was able to locate my money. It has been more than a year, and nothing. My services were discontinued and my money was gone with no explanation. I sent bank statements and every other piece of information asked for and was never even given a return phone call.

If you're considering changing providers, please know that DirecTV will continue to bill you although they know that your service has been changed/cancelled. They will continue to bill you even after you call in to cancel. Customer Service is a joke. Like other reviewers, I called to cancel and was told to expect a box that I could use to return the equipment and that once the box arrived, I should return the equipment, after which a refund for the service would be issued. The customer service representative entered the date he told me to expect the box as my cancellation date (I found that out today). I waited for the box and called when it didn't arrive. This time I was told that the equipment was old and I was not required to return it. So, again, I asked about the refund and was told that it would take a couple of weeks to process.

In June 2017, I signed up for ATT/DirecTV (internet and TV) bundle. I kept the service for over two years (contract period) and in August of 2019, I called Directv and cancelled my service. The representative told me that my account has been cancelled and they will send the boxes, usually takes about 7-10 days, to send the equipment back. I waited couple of weeks for boxes and since I didn't receive the boxes I called back again to find out when I will be getting the boxes. The rep told me this time to go to ATT store and drop it off. I went to ATT wireless store as instructed and they told me that they don't accept directv equipment. They advised me to go to FedEx and return, then I went to Fedex and returned all the equipment back to Directv. In the mean time I recd a new bill from directv saying that I signed up for a new service and in the same bill, they were also billing me for the return of equipment.

We got Directv about three years ago because we were tired of paying an arm and a leg for cable. We got a good deal on their basic TV package. We didn't receive any special channels or extras. I primarily watched TV via the app on my phone as I'm always on the move. There have been so many times when I was watching something really important and the app would cut out. The actual cable (if watching it on the TV) was pretty reliable. I've heard people talk about their dish cable cutting in and out during wind, rain and storms and this was not the case with Directv.

All I needed was 3 boxes exchanged for new ones. They made me sit at my house from 8a-12noon. One update phone call from technician stating he had 3 installs this morning and he would be 40 more minutes. Well it turned in to 1 hour and 20 minutes. Why would you not schedule an easy service first so people can get on with their days? The technician is getting paid for his time. But when I asked to be compensated for mine they lied and said they don’t do that. I know for a fact they do from a friend. If you don’t have a life and want to sit and wait by all means go with them. They will show you zero respect. At least Comcast guarantees their appointments. Oh and let’s add I PAY a fee every month as insurance for situations like this. I am going with someone else for sure.

I had been a customer for over 20 years and I turned my service off this week 3 days before my next months billing cycle. Today I got charged for the NEXT months programming. I called their customer service department to let them know about the mistake. After being on the phone for over an hour and a half and speaking to 4 supervisors, I was told they could fix the issue but would not and I needed to pay the 150$ and refereed me to a football analogy that they were all referees on a football field and they was no evidence I had call. I offered to everyone I spoke to to see the screenshot of the 15 min call to their number from that week but none would even look at it, they just said I was wrong. Directv once was a good company, but no more!

Raised my bill $70 after first year, even with cancelling all premium services. I was aware the bill would go up but I was told $28 not $70. When I call to see if I can reduce the bill, it takes around an hour to speak to someone that you can barely understand. Was transferred 3 times and finally ended up with a heavily accented person who after much negotiation promised me a bill of $104/month after removing one of my receivers which I then returned. This took about an hour of back and forth and I agreed to a higher price than I was initially willing to pay. He promised me that would be my new rate and I received it for the first month. I was asked repeatedly throughout this ordeal if I would be calling back about my issue, that seemed to be their most important focus, that I promise not to call back.

They continually call and bother you with free trial offers even though you say, “no” and request not to be called. Prices creep up - more than double in year’s time. I was kept on hold for 26+ minutes only to be treated nonchalantly and rudely by ‘customer loyalty’ personnel.

Suckered me in with a $50 a month package, after a year they increased it to $128. When I cancelled my service they tried to charge me a $250 cancellation fee. Buyer beware ATT is a terrible company. I was a very satisfied customer before the ATT merger.

I moved from my Iowa address June 2019 and cancelled both my DirecTV and CenturyLink accounts. It is now February 2020 and I just received yet another bill, so I’ve just made 5th VERY long phone call to DirecTV. After 45 minutes, and 4 transfers to “the correct department” I was ‘accidentally’ disconnected. One of the advisors transferred me to the fraud department stating that “someone is using my information to get unauthorized DirecTV services”. OK.... This is the 5th story that I’ve now heard from these companies during these phone calls. Can someone please help me CANCEL my account and be reimbursed for these charges? BTW, I also mailed my equipment back, as directed last June. The Iowa Attorney General is actively helping me with CenturyLink continued charges. Now I’m off to see if they can also help me with DirecTV. PLEASE BEWARE OF THIS PROBLEM if you are considering signing up for either DirecTV or CenturyLink!

My husband and I have been loyal Directv customers for 16 years. Over the years our bill has gone up and up and up. We have attempted at various times to receive some sort of long term customer benefit, all for naught. Last month we finally came to our senses and canceled our service and make the switch to Hulu, same channels we have now that we actually watch and not a lot of filler that we pay for and never use at half the cost. My husband was told we were paid up thru 2/11/20 and no further charges would apply. Well....I had my suspicions from the get go and have never felt that this satellite provider could be 100% trusted. Turns out I was right.

Bad cancelation policy. I have been with DirecTV for 10+ years. We are finding their service outdated and very expensive, and decided to change to YouTube TV. I canceled on the first day of my service month which happened to be a Monday. Directv does not pro rate their fees. I am being charged for a full month of service. I don't know of any other service that doesn't pro rate. One more way to gouge the customer and only think of company profits. I am very disappointed in this company. I have been using YouTube TV for 2 months and am super happy. Check it out.

Today 1/31/2020. I decided that I should finally get a upgrades AT&T store in Burlington NJ my favorite location, to celebrate my birthday. After consulting with our sale rep Jasmine. She said that we would have to pay our DIRECTV Bill? My husband explained that the account is on automatic payment. She then said wait something wrong. The date on said bill was 2015. What? You have to be kidding me. This billion dollar company has dropped the ball and all they can say is we have to investigate. I now hate them for trying to ruin my birthday. After being a customer for years, to be treated this way is unacceptable. I pray that someone will get it right. Sooner, rather than later. AT&T couldn’t even understand.

We have been with Direc TV since 2013. Every year the fees escalate and we renew for another year at the same rate. That doesn't work any longer. They offered half as much making my bill well over the average cost of a cable or streaming bill. When I explained that I could go to a competitor and have more channel selection and cloud based DVR with unlimited TVs connected for half the price, they did not care. Now the sad thing about this divorce is if I was a new customer they would have signed me up and gave me a deal that would have cost me 30% of what my new bill is for two years. So much for loyalty. This is the last thing I have with ATT, thankfully!

It would seem to me after multiple years with DirecTV that when the wind blows more than 1.5 miles per hour the signal is lost. Usually, a minimum 4 hours. When I call DirecTV about it they always say they "find nothing", and so we wait, without television and services that we have never been late paying for. I've tried to mending a refund on a monthly bill that always leads to sound big hula bar manager having to come okay at or something it's always a problem. It's never a problem into taking the money though. DirecTV sucks ... don't get it.

HATE DirecTV customer service policies! Three months now trying to close account! I emailed to close account and Rep said "we don't read emails" when I called the first day of billing cycle and discovered cable was still activated and they then REFUSED to give me the address to mail cable box back to! Said they would email the address - well, that DID NOT happen either. Then I get another 30 day bill even though didn't want the service and they closed my account on-line so I can't even pay it anyway!! What the heck!

SICK OF DEALING WITH BILLING ISSUES FOR THE LAST 4 MONTHS! FROM NOVEMBER-JANUARY 28, 2020. Autopay has disappeared after many years of having it. People are rude, Long waits (hours) and I cant understand them because they are not located in this country! We need jobs also!! A lot of background noise and hard to understand because evidently they have workers packed in a small room like sardines.. Every month I go through the explanation. Every month they review my account and say, "Yes we see you are correct." My double charges get reversed and the next month the bill (which should be autopay) comes in the mail with past due pay before this date. Late charges have added AGAIN!! And the process starts over with the phone calls..

We had Directv for 5 years that included internet and satellite tv service. We purchased a home in Hesperia Ca in Oct which caused us to transfer service and they added 2 year contract for moving? Which I still do not understand. After we transferred they let us know internet service was not available through them in our area. So I chose to go with Spectrum which would take care of our early termination fee of $200 from DirecTV. Spectrum requested our last statement with early termination amount noted. It’s Jan 2020 and they Directv will not send me a statement with early termination noted anywhere on the statement. All they note is the amount I owe. I’ve requested it through email and they state they do not have resource to email it. They have mailed me the statement 5 times and every time it’s been wrong. Customer service reps are useless and managers are worse. Horrible experience. Do not get DirecTV.

I have had DirecTV for over a year and have spent 12-15 hours on the phone because of billing problems with them and CenturyLink. I have cancelled my cable three times since December and each time I call back about it they did not cancel and are trying to get a box to send equipment back.. I am very disappointed with the customer service and the billing of your company and would not recommend ATT to anyone. I was looking at switching my cell phone from T-Mobile to ATT but after my experience, no way. I would not recommend to anyone and my brother in law actually cancelled too because of this..

I would never recommend DirecTV going forward. I've been with them for a few years. I contacted them last week to cancel my service. I had known my contact ended almost a year ago, but back in August they had to replace a box due to old box not working. That put me under another 2 yr. contract!!! I asked to have the early termination fee waived. She spoke to her supervisor and was successful in getting it waived. Unfortunately for me, she didn't do her computer notes thoroughly and didn't put that on the notes. When she informed me the fee was waived, we got disconnected. I called back but was unsuccessful in reaching her, as usual.

Unfortunately I succumbed to a Costco pitch for a gift card to switch to Direct TV - Costco upheld their bargain but I have entered into a Twilight Zone episode from which there is no escape -- you know the kind... WHERE IT CYCLES AROUND AND AROUND AND YOU ARE SCREAMING IN THE HORRENDOUS, TORTUROUS NIGHTMARE from which you can't ESCAPE... then you realize that it is DIRECTV that is the monster who has trapped you in this burning hell of a contract for crappy service! Buyer beware...never choose DIRECT TV -- EVER EVER EVER!!!!

So I was offered a $200 Visa gift card for switching from DISH to DIRECTV. That was in 2016. I followed all instructions and their AT&T partners. I never received my gift card during the whole contract period and DIRECTV kept raising my package pricing. I was paying $64 in the beginning and the next thing ya know it was $97 dollars a month with the same programs. I asked for a lower package and they said because I had a DVR I couldn’t lower the package deals.

We had a two year contract with Directv and when the two years were up, our bill was going to go from $55 a month to $110 a month. I got online and chatted with an agent and cancelled our service. They had added some channels two months before our subscription was up and charged me but assured me that they would be removed. They were not. I talked to a different agent and he said he would remove the charges and would let me have the same package that I had been getting for $36 a month if I would not cancel. The $36 per month would be good for one year. I said ok to the $36 per month and when I get my bill it is for $110. I get a call from John in California and said that I had been told wrong and $36 per month was not possible. I cancelled my service again.

Twice I have wasted my day waiting on DirecTV installation. The first time they said the technician called in sick, but they never let me know until I called after the appointment time to inquire....wasted day from work. The second time they scheduled for between 12-4, at 3:50 they called to say it would be 5:30...another 1/2 work day's wages lost. AT&T/DirecTV is ABSOLUTELY THE MOST INCOMPETENT satellite TV provider....if they ever lose the NFL Sunday Ticket, I will dump them like they deserve to be dumped. What a joke they are!

Salesman approached me in a store during their promotion and asked if I would be interested in tv and internet service. I told him I was getting ready to find another company. He proceeded to ask me for information and typed my address into his laptop and then tells me he can get me DirecTV for $78.48 per month and internet service for $30.00 per month for a total of $108.48 per month. This all happened on 1/12/2020. My direcTV was connected on 1/13/2020.

I have received emails on a promotion they keep trying to add to my account. I have contacted them several times and asked if they could remove the promotion as I did not want it. Each time I am assured this will happen and I won't receive another email. I have attempted to contact them by phone, chat and contact us with no resolve. If it were not for my mother I would cancel their service in a heartbeat. They have no follow through on their commitment to the customer. My account is suppose to have been flagged for no promotions to be added. So once again I will have to call them and listen to their lies.

Received error message 775. Called Customer Service (not that the department should be called that since they don't provide much of that). Scheduled an appointment after spending an hour on the phone trying to correct the error message. Was told the tech would arrive between 12 noon to 4pm. I received an automated call at 2pm staying the tech would arrive before 4pm. At 4:30pm I called customer service and was told the tech would still arrive today and someone would call me back by 5pm. At 5:15pm I called again and was told the tech would arrive before 8pm. At 7:45pm (still no tech) I called customer service again and was told he was on his way and would be there before 8pm.

I received a phone call from India speaking man, with thick accent. He asked me if I would like to get Directv. I said, "No" and he asked."Why not?" I said, I wasn't interested. He said, "Why not?" I then just hung up on him. He then calls right back and keeps talking over me. I hang up again and he calls me again. This time, I just hang up and redial the number to see if this is a legitimate company. I'm surprised to hear a man speaking in clear English! He said, AT&T, gives his name and asks, "How may I help you?" I told him of my harassing phone calls from the guy from India. His reply was, "What exactly did he say that offended you?" Really?!! Getting phone calls from these idiots posing as IRS agents and Ebay Gift Card Scams (look it up on Google) isn't enough? Now, receiving rude unauthorized calls from them selling DirecTv? I am informing all family and friends to never even think about getting service with AT&T or directv.

Stay as far away from DirectV as possible. I tried to cancel and they gave me a full blown 20 minute pressure. I canceled in December and they told me since it was past my billing date by 5 days, I need to pay for January. Okay fine but now I find out I also need to pay for February. Keep in mind I canceled December 20th so I end up paying for two months of no service. I called today 1/20/20 to find out what is going on with my account and I ended up getting disconnected! Try any service other than these guys.

Wish there was a zero star option! Every one star review embodies everything you need to know about this company. They charge for subscriptions you didn’t request, attempt to extort late charges for these same services after hours on the phone with customer service and unilaterally renew you into a new 2 year contract when replacing defective equipment. Every site providing reviews have one thing in common. All give this company a One Star!

So I have been a DirecTV customer for over 20 yrs. I cancelled my service over a year ago because you get nothing for the amount of money you charge. After months I get a collections bill for $50 that you say I owe. I was never sent a bill or an email, phone call, nothing. Now you have a collection agent harassing me every day over 50 bucks. And you have sent it to my credit report on top of that. You are a Multi-Billion dollar corporation and you are willing to pay a collections agency hundreds of dollars to collect 50 bucks from me. That just goes to show what a bunch of money hungry scumbags you people are. Good luck. You are not getting my $50 dollars. You need better business practices.

I’ve been a Directv customer for about 20 years. As soon as AT&T stepped in and took over, the entire operation went right in the crapper. What’s wrong? Everything! I can’t even get them to give me a new receiver to add an additional tv to my home. This is literally adding more money in their pockets and they can’t even do that right. They schedule appointment after appointment with a four hour arrival window and nobody ever shows up. Then they call at the end of the four hours to reschedule and tell you a blatant lie (as confirmed by an AT&T employee privately told me) that their warehouse didn’t have the equipment. This happened to me about five different days in two weeks! Stay far, far away from all things AT&T. Get any tv service but theirs. I’m dreading canceling because of all the reviews I’ve read about getting billed and harassed after canceling, etc. Anyone want to do a class action lawsuit?

Directv mini Genies are horrible. They can’t communicate with the main box without cutting out constantly through your program. They reboot themselves trying to reconnect causing you to miss half your shows you are watching. Techs have come out and says we’ve recorded too much and overloaded the main box that communicates to the other receivers. They proceeded to delete most of the recording saying that should solve the problem, but that same week the same problems were occurring. They say you need to manually reboot the main box every so often to “reset” it. Very unreliable! They came back and replaced the receiver to a brand new one and said that should take care of the problem. That same night the shows we were watching kept stalling and cutting out. So frustrating! I would not recommend directv to anyone and would say stay away if you don’t want to hassle constantly with getting help that doesn’t really help.

DirecTV is terrible. It sucks that it’s one of the few services out there. We have always had trouble with customer service. They say one thing and do another. We are moving in a week and my husband figured he would get a head start to shut down our services for SATURDAY which is a few days away. He told customer service multiple times that we aren’t cancelling our services for another week. What does directv do? They shut it down that evening. This is not the first time they have screwed up. There were a few other occasions where they screwed up the package that we ordered, channels that we requested, and we had problems with our bill. I am so happy that I never have to deal with directv AGAIN! We will be moving onto a new cable provider and will not recommend DirecTV.

I have been a DirecTV customer for 2 years after being with a cable company for years. I enjoyed the programming and the genies first other rooms, as well as the DVR feature. Once my promotion period was up, I made a call and they applied a loyalty discount so that my bill would be what the initial discount was. Awesome! Fast forward another year, I get notification that my bill will go up again. I call directv who basically says ‘sorry, but you can lose some of your shows and save money.’ I tell them to cancel.

I am not sure how they can tout their excellence in customer service when they continually raise their prices and give you the runaround on the phone when you call. We finally cut the cord with them and were told on the phone that we did not have to return our equipment only to receive an email the next day that said we did and to go to this website for step-by-step instructions and to print a pre-paid label. WRONG! It was another phone number to call their so called excellent customer service department which I was on for 28 minutes and got absolutely nowhere!! If you promise to do something, do it, plain & simple!!! In my book they are far from rated #1. If I could have given this no stars I would have.

Had DirecTV for 5 years. I found that YouTubeTV was less than half the cost per month so I switched to it however there were lots of problems discontinuing DirecTV service. The worst was that they billed me an extra month beyond my disconnect time. Billing was paired with Century Link for the network services. When they charged me an extra month I called both and each said I had to talk to the other thus neither would address the over billing of over $100. Customer service agents also gave conflicting information and and were hard to understand as they did not speak English well. I have switched to YouTubeTV $50 per month which charges less than half DirecTV for equivalent channels plus they have a tremendously better user interface.

When ATT bought DirecTV the service became terrible. Started by losing the ability to purchase UFC events and then lost contacts with both FOX and NBC. When I canceled I followed all procedure to include turn in of equipment. ATT attached numerous erroneous charges to my account. I tried to deal with their customer service but zero help. Now ATT threatens collections. This is how customers are treated after 15 years of loyalty. Horrific company...

I called to cancel Epix, Show, Cinemax before my 3 months of being free was up and they charged me for Epix anyway. I got billed two months in a row, and one of those months they billed me twice for Epix! Then I got charged for Hockey automatically that was $165.00 (even after I previewed the bill and told them I don’t want it). They automatically took money from my bank acct but wouldn’t put it back! I got a credit on my bills but said they couldn’t refund my money. I never agreed to the ice (hockey channel) in the first place! I suggest you don’t do auto pay because they take out whatever money they want and then don’t give it back! I’ve called in several times to just show on my acct they’ve done anything to fix the problem (they credited my DirecTV acct not bank acct). Lots of time wasted! In my opinion this is fraudulent. They deserve a lawsuit! Watch your bill closely! Sincerely, Eyes wide open.

We experienced frequent outages with Direct TV. The outages are never a few seconds, they are always anywhere from 30 minutes to two to three hours. I paid the extra monthly maintenance service fees to get assistance from them, but they consider eight days response time as adequate. When I cancelled they refused to pick up the dish. They also say they are not responsible for the repairs to roof after removing the dish. I see other neighbors who have a dish but they say they don't have Direct TV, they are afraid to remove the dish because of certain damage. Never again.

Your company is horrible and I will spread the word all over Social Media. I will let people know how I have been Treated by DirecTV. I am a Disabled Marine Veteran and in a Hardship Situation. Your Reps didn't even try to help. They were rude and horrible. To tell me you are going to charge my debit card without my permission is wrong. But I will let people know who your company works. I would not recommend your TV service to anyone and will deter anyone from going to DirecTV. I will post on social media every day till I get my point across. You were suppose to send me a letter 7 day after 12-9-2019. I still haven't received it. Such great business practice. I don't think so. It's Principle for me now. My name is John ** and my number is **. I absolutely can't stand DirecTV anymore.

This is the absolute worst company ever. The dish always went out for storms (I get it, it's a dish). It's overpriced and the customer service (which they claim to be the best, is the absolute worst). I canceled my service back in September and returned my equipment via UPS... as instructed! It is January now and they keep claiming that they haven't received my equipment and now I am getting threatening emails from ATT saying my credit is at risk for charges that have not been paid. Are you kidding me???? I spoke to five different people, INCLUDING A MANAGER, saying the charges will fall off. That's a blatant lie!!!!

Worst customer svc ever. It's gotten nothing but worse since the ATT merge. They automatically signed us up for NFL Sunday Ticket, and have us until October to Call and cancel. I canceled it when I got the notice, in July. Now they are refusing a refund for the 3 months we got charged anyway. I canceled months ahead of time, still got charged, and now refused a refund/credit. Even after speaking to a supervisor. WHAT ON EARTH??? I will be canceling my svc immediately, and have been a customer since the inception in the '90s. I suggest everyone watch their bill very closely.

I had DirecTV some years ago but canceled it because of excessive service interruption due to rain and snow. A sale rep told me that it was a new dish that don't allow snow to build up so I was sold. Day of install I asked the tech about The new dish and was told it's no such thing, that was Sept 19. Called the next day to report that I was lied to and was returning the equipment. That's when the phone tag began, for the next two hours and four to six different later I was told, "Since you only had the service for one day it would not be any further changes." End of story so you would think. Late Nov I received a final notice stating I owe over 500.00 for early termination of service the same one day service I was no further changes will be applied to this account. This company is horrible. I wouldn't recommend them to anyone I care about, stay clear and document every interaction with reps.

I've had DirecTV for 3 years now. I was told when signing up that my cost was locked in for 2 years. I received an Email stating the cost would increase after 1 year if I didn't sign up for additional services. I called 2 different times after seeing that and was assured that my cost couldn't change for 2 years. After 1 year my cost increased $55. After the 2 years I wanted to cancel but was offered HBO & Showtime for free for 3 months. I soon discovered it was not fee at all. My first year was $80 a month now my bill is $150. I switched to Dish Network then called to cancel DirecTV. Nikia told me that I would be receiving a refund card in the mail for the 13 unused days of the month. I received a call the next day saying I had to keep and pay for the service through the end of the billing cycle. He said DirecTV gives no refunds. My next call will be to the FCC.

I needed tv & internet. Agent informed me that they did not have DT in my area, but can sign me up with Frontier Communications & that they would be charging me $75 for installation & DT would give me $100 gift card to cover it as well as the$100 gift card for new contract with them. Well 6 months later I still don't have the $100 gc for frontier comm. I asked them to listen to the recording of when I 1st called to verify that that is what I was promised. Today I was told that I would not be getting that card & given a $25 credit. SO DON'T BELIEVE WHAT THEY TELL YOU. GET IT IN WRITING!!!!

I had a credit card compromised and missed the fact my online payments (over a decade of on-time payments) were not happening until a few weeks after they suspended my satellite service. I called and paid the back bill and at the time CLEARLY stated I wanted to terminate the contract at that time. The company REINSTATED the service in spite of my direction and are now billing for a service month I did not use or was even aware of. I have had multiple communications with them and they admit the record shows I requested termination of services but refuse to credit the account. FRAUDULENT!

My wife and I were DirecTV customers for years. Then one day we sold our house and traveled in our RV. We contacted DirecTV to stop service. The representative that we spoke to advised us just to put the service on the suspension to be sure we didn't need it in the future. They told us that they could suspend the service for a year. Then after one year we contacted DirecTV and advised them that we were not going to renew our service The representative on the phone indicated that she understood and noted the account. A month later we received an invoice for services.

I had contacted Directv back in June when I lost my job. I was planning to cancel my subscription, but they kept working with me to lower the price when I explained that we were only going to be living off my hubby's disability check (which isn't much). I finally agreed to keep Direct when they got it to a price I could afford. I was then gone for quite a few months and had my grand-daughter making the payments for me. When I arrived back home, I found a disconnected service, and a 200.00 + bill. I went online then (I had no service while I was gone) and found that they had raised the price over 60.00 per month while I was gone. I went on their website, and jumped on their chat option. Well Agent Ken was very rude, told me there was nothing they could do, and that I should just cancel service (although I would still be responsible for the 200.00 + bill).

Back in October 2019 I started looking into alternatives to cable. We had just bought a 2020 RV. AT&T sales staff on Cumberland street in Lebanon Pa was friendly and appeared knowledgeable. I specifically asked about using my phone to hook up to my RV tv. Was told that since I am a long standing customer with AT&T I would not use any data if I downloaded the DirecTV app. Signed up Nov 2, 2019 for home. Beginning of December went out with the RV. Purchased cords that AT&T salesperson told me to get. Lo and behold. Could not get many networks. Got back into town and went to the ATT Store. The Asst Mgr told me that I need to download apps for networks and without WiFi I would use data. He then offered me a “deal” by saying I could pay between $30-$50 more per month for unlimited date. Not happy at this point.

I have been a customer of ATT for cell phone for 25 years and a on and off again customer of Directv for the last 8 years. The last 3 years have been horrible. They put equipment in my house that sometimes worked and sometimes didn’t, but after a year of technicians coming in and out and me finally canceling they upgraded me to their new system HS17. This system worked very well for a year and then one day it stopped working. I sat on the phone for an hour while they tried to troubleshoot the issue, and still nothing worked. The person I spoke with said the main box is probably broken and needed replacing. She gave me two options I could either pay a couple of hundred dollars to get a new one or add the protection plan to my account and they would replace it free as long as I kept the protection plan for 3 months.

DirecTV is a money gouging company they raise your fees mid contract by $80 a month and then charge early termination fees when you cancel. How can they get away with raising your rates and expect you not to leave and then charge a termination fee when you do. They can do what they want to your rate and still charge you a fee for breach in contract is totally unethical. They should be out of business and I hope to see a class action lawsuit soon.

I signed up with DirecTV December 2018 which gave me 3 months of free movie channels. I've called them monthly since February 26 2019 to cancel my movie channels and they are unable to cancel them. After spending over 30 hours on the phone with them over the past year, I asked them in November to cancel the account. They couldn't cancel the account either. They receive the same error message. Apparently the service tech put in the wrong service address and for some reason they can't update it or make changes to my account. I told them I wasn't paying anymore until they could fix it.

I canceled my service 2 months ago and returned the equipment on time, more than a month ago...they charged over my account $121.75 fee for the equipment returned. Bad experience ever???? When I called they said nothing else is going to be charged, liar!!!!

DIRECTV quality has severely diminished the last two years (like since AT&T took over) and that don't include outages for rain, snow and high winds. Used to be I could resolve issues over the phone, easy-peasy, no problem. Nowadays it's a whole different ballgame. I speak to a rep, make a deal and practically before I've hung up the phone, DTV has screwed up! I find I need to carefully scrutinize each bill for errors and commitments to stuff I never committed to. They have proven untrustworthy and even dishonest. I'd drop them in a minute, but the wife doesn't want to (she don't wanna miss her nightly MSNBC lineup), of course she never had to deal directly with DTV. Happy wife, happy wife? We'll see!

I just want to try and help to save others from the severe headaches and financial burdens associated with DirecTV services. I Signed up for a 2-year contract. I moved service when I moved residences. The salesman and technician lied to my face saying that my contract was still set to expire after the initial 2 years. However on the next billing statement, I was informed that I had opted into a new 1 year contract by moving my service. I am now being forced to pay $200 early termination fee since I would like to cancel my service due to an unwarranted $60 a month increase for the same services.

Meh... we have had DTV for a little over a month now. It began as a headache. We requested service in Michigan, received confirmation that the installation would be here. NOPE! They ended up trying to install at our previous address in New Mexico (even after verifying new address). Customer service was based in the Philippines, was transferred and bounced around multiple times and had to repeat our story multiple times. Had to do ANOTHER credit check because of their mess up. Finally after multiple days of headaches and hard time understanding accents, the installation guy shows up. At one point I get a supervisor and he literally says “make this quick, I’ve got other customers”... WTF?! Really?! Then for my troubles I was offered a $20 voucher... WOW!!!

A solicitor approached my elderly in law's house offering a deal $45 for 2 years. Since their current package with Suddenlink (who I’ve been with for over 10 yrs) was under my name the solicitor ran a SOFT credit check with just my name and phone number and advised my mother in-law to switch to a cheaper plan of $45 with DirecTV. He then called DirecTV and had her pose as myself agreeing to the change without me knowing. When I called to report this to DirecTV and they then had the fraud Dept call and canceled the plan BUT WOULD NOT LET ME OUT OF THE CONTRACT THAT WAS A FRAUD CONTRACT.

Before ATT, DirecTV was excellent. Customer service answered within 1 to 2 minutes and the service representatives were always helpful. We've been a customer since 2011 when we bought our first motor home and began to travel. Whenever we stopped, we would call DirecTV and ask to have local programming and within seconds, the Tech entered the info into a computer and we had local TV for the area we were in. DirecTV under ATT does not understand that people who live in motor homes are not moving and do not incur moving costs. We are just in another zip code. After 8 hours, we finally got someone to punch in the numbers. This was in May, 2019.

We have had DirecTV for 20 years and since AT&T bought them their customer service is terrible. They change our bill every month and then we have to call and argue with them for hours and then they tell us that they will give us a promotion and that our bill will be set for 12 months but then the next month we get another bill that is messed up again. We call again and are told that you our promotion expired already but they don’t have anymore right now. We are SO SICK AND TIRED of dealing with them. We are going to cancel our service but are worried after reading all the reviews about canceling and having problems with them now we are worried to even go that route. You are screwed no matter what you do with them. DO NOT USE THEM!!! They are crooks and frauds!!