DIRECTV Reviews

I called to get satellite service, they collected $19.95 as a deposit. Technician said I couldn’t have, because of my location and trees in the way. This was Dec 23, 2021 to this day and several calls later, I still have not received my $19.95 back, it’s the point!

Our experience with DirecTV is that it is EXPENSIVE and doesn't work all the time. We cut the cord and are streaming now. I took the equipment to UPS to return and the clerk looked me dead in the eye and with all seriousness said, "Keep this receipt forever in a safe place. They tell all their customers that they didn't receive the equipment and they'll charge you for it later...years later." I thought he was kidding but kept the receipt. Sure enough, a few months later, I get a call to return the equipment.

Money aside, DIRECTV is a perfectly fine service, particularly if you live in an area without fiber to the home. That said, the pricing is an absolute, insane joke. Just do 10 minutes of research on other streaming services. Apple TV, Hulu, Vudu, Amazon, etc. DIRECTV is simply not a competitive offering. They are unapologetic for their gouging and their only attempt at lowering your monthly is to limit your content. Their days are numbered if they don't find a way to be competitive. Oh, and if the Customer Success team tries to route you to the VIP desk after you cancel, just hang up. They provide zero service and offend you with lackluster bundles that again, don't compare to the available streaming alternatives.

8 hours of my time. I essentially debugged their system. I wanted to send them an invoice for my time, they refused to give me an address to send the invoice. DirecTV outsources their customer service and provides inadequate training and delegates no authority to their CSRs. You have to go up several layers to get anybody who can do things. That takes days, not minutes. I have 8 hours into something that should have taken 10 minutes.

DIRECTV is horrible! I notified them I wanted to discontinue my service. They billed me for 2 months after I stopped my service leaving me no option but to pay for service I didn’t receive. Stay away!!!!

Didn't even bother to show up for the install date! What a joke, don't even bother with this company, they're a complete joke! Completely unprofessional, had me take a half day off of work and then never showed up!

The local phone company is going to phase out their current TV provider by 2023 and instead offer DirecTV as a streaming service. As we live in small town in a rural area the only choices for TV are DirecTv or the Dish Network and the only choices for internet service are the phone company or much more expensive and slower satellite internet.

We were loyal customers to DirecTv for over 15 years. We were never late payment customers and always had more expensive upper-level packages. We kept our service thru a residence change and added to our already selected service package by now having a receiver in every room (6). After all this time, we built a new house and decided for our new location we would go with a different service provider and called to cancel although we were keeping the existing home for business clients to stay in when we had someone in town (very rarely). They explained that rather than suspend our service they could offer us a suspension of service for a small monthly fee so that when we had guest, we could turn it on and only be charged for that month.

I have been a DIRECTV customer for over 23 years. The last year has been a truly unpleasant experience and no one at this company cared. After several attempts to correct (they kept adding channels to my account 6 times and charging me for them) without my permission, I called to cancel my service. 23 year customer, great pay history and again they did not care that I was leaving. They did not even ask me why, just, "Ok it will be canceled."

My parents have had DIRECTV for over 5 years now after being priced out of local cable options and there's only one cable provider. God I wish they had Fios in their area. So they have DirecTV and we've had the same equipment since the first install. The main genie box is in the living room and it's been fine until 2 weeks ago the volume stops working. If the volume is not working on the DirecTV but it's working on the Roku that tells me, an IT person, something's wrong with the DirecTV box.

Wife got offered a deal by a sales lady at Costco. We switched over everything - tv / internet/ and cell service. Since then, it has been an absolute nightmare. Just spent 67 minutes on the phone with a supervisor in Idaho (I'm in Fresno Calif) - at the end, nothing accomplished. I have to call back in the morning and schedule the 3rd tech service call to my house. I could type hundreds of words on what has happened - hours on the phone etc. After months and two tech home service calls, the system still does not work. Just please, take my advice and do not do business with DirecTV - they will lie to your face - you will be as sorry as I am if you do.

In early June of 2022, we had a lightning strike and lost a receiver in our main living room in which we watch most TV. The next appt was 10 days out. When we called we spent almost an hour on the phone with Tech support who agreed we needed a new receiver. When the tech (outsourced working for MasTech) arrived, he did not have a receiver and only check cables. After finding cables were fine, he advised, he didn't have a receiver and that we would have to make another service call. When I called, the next appt was a month out.

I have consistently lose channels. They will not come out to fix. Pay for a premium sports package that is no longer available. Pay for two boxes one does not work and fighting to replace. This company sucks and customer service is terrible

This is by far the worst company in the country. Our government is sleeping. Anyone try calling their service department. All calls go to overseas Philippines. Their English is bad. It is at least 2 hours to get anywhere and then they will not answer anything. My internet is not working. I pay 250 dollars a month. So far I can't even find out why. This company should be shut down and CEO should be fired. The whole thing is horrible. Never seen anything like this in my life.

I canceled DirecTV over a year ago. They continued to call, offering me some 'great deals.' I contacted them and asked them to stop. They assured me multiple times the calls would stop. Over a year later I'm receiving 3 to 4 calls from them a day. I've allowed my voice-mail to fill up so they can't leave any more messages. Under no circumstances will I ever use AT&T/DirecTV again. I want this harassment to cease.

Yea so I have a 2 year contract that goes like this, $82.00 a month for 12 months and then BAM!!!, $132.00 a month for the next 12 months, really, for what… FOR WHAT??? I could see maybe an increase of $19.95, but an increase of $49.00 a month and absolutely nothing new, not even any lubrication!! You can bet I’m done with supporting this bunch come 2023!! Hello Dish!

Beware DirecTV charges you for services even after you cancel. My bill increased from 50.96 to 125.18 per month (because a promotion expired). I immediately called and canceled the service when I saw that bill. However, DirecTV said they could not prorate their next month’s charges based on when I canceled. As such they billed me for another full month at the high 125.18 rate even though I had canceled the service. This shows DirecTV has a business model of cheating its customers. Beware of promotions for when they come off they will make sure they get as much money from you as possible even if it means charging you for weeks after you cancel their service. Terrible company. Will never use again. Going to Sling TV.

I received the email indicating that equipment had not been returned when in fact, it had been returned. I have email proof and tracking proof. Once I found the correct tracking number (which was on a receipt that had the AT&T logo on it) the agent who I was talking to did not know what the tracking number meant. She called in her supervisor who also did not know what the tracking number meant. (because it had a letter in it) Once I figured out what the tracking number meant (a google search) and sent that information to AT&T they finally realized that the equipment had been returned.

I had a DIRECTV representative come to my home and informed me he could save me money if I switched my Internet provider to Century Link as well as add ADT to my home. He also informed me that I could keep my internet provider e-mail address and receive a $100 Visa gift card for having ADT in my home on March 12, 2022. I had Cox Internet and they informed me that my e-mail address will be suspended in 90 days so I had to switch to Gmail. They quoted me $214 to switch services and add ADT and the actual cost is $267.82 which is $53 more than quoted. They also have not sent me my $100 Visa gift card.

A customer of AT&T services for 30years. DirecTV was added to my account without my approval, DirecTV Stream would not discount months of unused service and charged me a discontinuation fee to stop future bills. Loyalty Team is a joke, a loyal customer for 30 yrs and charged me to discontinue a service I don't use. They confirmed and acknowledged no use of the service for 4mo. SCAMMERS... DON'T TRUST THIS FIRM!!!

I have been a loyal DIRECTV customer for over 20 years. Over the years had I a pretty good rate & good service. Recently since AT&T bought out DIRECTV we’ve had nothing but price hikes & problems with our service! Over the last 5 years we are getting less channels and being charged high prices. Having to call the loyalty line every 2 months, trying to get the bill lowered. We decided the hassle of calling and begging for a better price is not worth the hassle. We left DIRECTV after 20 loyal years! Everything AT&T touches sucks! Going with a streaming service. So much more for less than half the price of DIRECTV!

I have been a long time DirecTV user and have moved several times and continue to use DirecTV. They have normally been very good with getting me on some type of promotion to help with the cost. However, they no longer seem to have promotions. I have talked with several other DirecTV users and they are finding the same thing. So BEWARE. They will now offer you a promotion to connect but your bill will go up after that! I am currently looking for a new company - very disappointed in DirecTV.

I have had AT&T for at least 10 years and DirecTV with them for at least 2 years now. We moved and wanted to add more TVs, we were sent a Genie Mini, worked online with tech to set it up and nothing, it would not work. They told us to return it, we did. They sent a new one, WITH NO REMOTE, AND THEN CHARGED US FOR A REMOTE. We work with tech to set it up, nope, won't work. (No we do not have more than the main box can handle) They send out a service tech, he can't fix it, so we need a new main box, can't get a work order through, he is there for 6 hours, still doesn't work. Supposed to come back and we get stood up on Tuesday, supposed to come back, we get stood up on Saturday. We have an appointment today, no one yet. However they are still charging us for the remote and we had to fight them not to charge for service to the device that is not working. This is a circus and no apologies, nothing.

They try and hit you with early termination fees even though you don't have an agreement nor will they supply one. They will play every game they can. Go with any streaming service but stay away from them. Too much other better companies out there. Make sure you ask to record all conversations with them as I did. You will need it later.

I am a senior citizen and I told them that I wanted to stop after contact was up. They told me to call after a certain date to stop. Then I called and Directv said I had to pay full price for 1 month, not let me out. I refused to pay for that month. They have debt collectors harassing me over $140. Never use again.

Six TVs (2 smart) 4 streaming boxes. Non-stop issues of buffering. Their solution was to go to the higher level of internet speed. Which I did - didn’t make a difference. Outrageous long hours speaking with service - spending 100s’ of hours (not an exaggeration) speaking to customer service/technical support. Having to repeat my issues over and over and over again. I finally got fed up. I first cancelled their internet service and went to a higher internet speed with Infinity, didn’t make much difference. Constant issues with the streaming boxes. Had service out numerous times, having to give up 4 hours or more out my day each time should they decide to come on time.

I have been with Directv for over 40 years and now in 2022 their prices have skyrocketed and they don't even feel they need to compete with the streaming services out there. I told them that I could not afford the $91.79 bill a month and asked if there was anything that they could do. They were not even willing to want to keep me and were very mean and ignorant to me on the phone. I am now with Netflix, Disney, Paramount, Amazon Prime TV and Starz, if you can believe it, I now pay $27.95 a month for all of that. Also I canceled my Directv service and sent back their receiver on March 1 and they still billed me through the 21st. Everyone BEWARE, they are not the company that they use to be 40 years ago, it is all about the money. I will NEVER go back to them.

Bill was increasing every month without any updates or adds to my account, 31.00 increase in 2 months. At the end of every year this happens. Sometimes sooner. They indicate at the end of the current promo. I explained to the service agent, Lena agent #** I have been a loyal 10 year customer. Have not added to my account and just want the same service without the drastic increases without warning. She was very professional and told me to in the future call approx. 2 weeks prior to promo ending so I can be switched to the current promo. She was able to get my bill down to a reasonable amount, without the usual excuse. Thank you Lena!

I've had to downsize my package so many times, until I got the basic package, & in this package was channel 252, and last time watched was last week, & immediately knew it was a problem, because I watch Castle every evening, watched it the night before, next night it was gone, and still not back. Please help as no reasonable explanation was given for the time frame without it! Thanks.

You are a horrible company. I paid for a service I didn't use. You wouldn't even me back one penny in credit. I was laid off 2 days before Thanksgiving. Our phones got shut off. We got evicted today. I forgive you! Bringing in profit is more important to you that someone having a phone to use for finding a job. I still wake every day with a smile on my face and fall asleep in the same location with my family.

I want to express how stressful I am trying to remove this collection from my account. I have been going back and forth with AT&T/DIRECTV for 2 years and it seems like I'm getting nowhere. Please think twice before signing up with them. I followed all given instructions from AT&T/DIRECTV on returning the equipment when I canceled my services with them in July of 2020. I even received a self-addressed postage and box from AT&T/DIRECTV to return the equipment device which I did.

I have been a Customer for 2 years. I decided to take a break and canceled my Service. After 1 hour on phone with a Customer Service what wanted to convince me to stay I finally got her to cancel, but She told me I can not bring back my equipment to the Dealer, I have to ship them and pay for shipping. That is wrong!!!

When returning DirecTV equipment, took the *very helpful* advice from UPS to keep record of having done so (date, time, store location, tracking #, etc.) and KEEP it for 3 years. Sure glad I did. My credit score mysteriously dropped 30 points -- it was DirecTV claiming they hadn't received equipment several months prior and had sent the $135 to a collections agency. Had to make multiple calls to sort it out, with DirecTV later confirming the equipment was returned based on all the information I had kept. UPS said former DirecTV customers had come in "all the time" asking for shipping receipts because this was happening so often.

I called someone and order Directv and internet. Found out was not getting internet just tv so I cancelled. Was told I’d get a refund. But now I don’t get a refund to my card, just a stupid gift card that I don’t want. I want it back on my bank card. Got nothing but a runaround. Just a waste of time. Will tell friends and family Directv Not good to go.

I initially signed up for service however, I decided to cancel the service and sent back the equipment in the box which was never open and used. I received an email stating all equipment was return within the 14 days and in good condition and service was cancelled. About a month or so, I see a charge for $120 posted to my checking account for Directv Stream. I get an email stating I'm being charged $120 for not returning the equipment within 14 days according to terms and agreement. I contacted customer service via phone and couldn't get anything done with them because I had to speak with someone from Directv Stream and it was late.

I started my DirecTV streaming account 4 years ago. I started with a "Go Big" package as they called it and it was $45.00 per month. One year later without adding any more channels, they switched it to $54.99/mo. Less than one year after that, it went to $74.99/mo. Less than a year ago they switched it to $94.99 per month. Then this month, they switched it to $104.99.

The service is the worst that I have ever had. And the Customer service is really bad. They don't know how to fix anything, they kept telling me to go online for stuff and I told them no I would rather talk to a person and when I Complained about my bill all they would say is the it is all correct on their end and ask if there was anything else that they could do other than trying to help fix the bill. I will never use AT&T or DirecTV ever again. I hope that they go out of business for the way they treat their customers.

I just got connected at our home this weekend. I chose the Ultimate Package. It clearly is advertised as coming with HBO, HBO Max, Showtime, STARZ, and EPIX free for three months. But after the technician left, I noticed that I had none of these channels. I tried refreshing my box, and restarting it several times. Still nothing. So I called in. I was told I don't qualify for those channels, but they couldn't explain to me why. I told them that it comes with my package, and they argued with me that they do not. I'm literally looking at the package offers online while I'm speaking to them on the phone showing the offers of all these channels that come with the Ultimate package. The first gentleman refused to let me speak to his supervisor, but then after some discussion, had her call me back. She reluctantly agreed to only give me HBO. They are using False Advertising practices, and now I'm signed into a contract. Not a happy customer!

We have three services with AT&T, our wireless, internet and TV. When AT&T stream changed over to Directv, another account was created without our knowledge. About three weeks ago, my husband I noticed that there were double charges made to our bank account from Directv Stream. When we first noticed the double charge, we reached out to Directv to see why. They told us that we had two accounts. We started to look back at the charges and realized that we had been double charged all of last year. Directv had no issues with refunding us our money from August to December of last year, however, they said because we had reached their maximum of what they could refund to us, we needed to dispute the charges with our bank. We did and our bank denied our claim because they said that the transactions were more than 90 days old. So I called Directv back and I was told that I couldn't get my money back.

DIRECTV is dropping One America News for some opinion reporting on January 6, but does not threaten other networks such as MSNBC for biased opinion reporting of the 2020 summer riots, or for opinion blocking coverage of Hunter Biden's influence peddling profits, or for exaggerated opinion reporting about Trump's connections to Russia. DirecTV should keep both MSNBC and OAN. I am thoroughly disappointed in DirecTV for being biased and dishonest in news censorship.

From the time I ordered the service, I have had nothing but terrible service. My wifi doesn’t work and I’ve called several times to be told the strength of wifi in this area isn’t good, one salesman said there was a stronger service and another salesperson said it’s not in this area. We had a thunderstorm Wednesday night and since then the tv’s don’t come on, I called and was told they would come out in 4 more days to check, but they would give me a $20 credit. I would not recommend Directv to anyone.

My bill is never consistent and they canceled OAN.. The only news that speaks the truth... As soon as my contract is up I'm changing phone and TV... Wish I could give zero stars because I would.. Customer service is a joke 9 times out of 10.

Bundle billing with Century Link. DirecTV billed for service when it had already been disconnected. After an hour and 2 reps., they going to credit my account. I don't have an account!!! I cancelled it!!! Eventually, the line got silent and she clearly terminated the call. Reason number 20 why I'll NEVER use Directv. Oh, did I mention, this account belonged to my deceased father of which they DID NOT care about!!

Directv censors programs for telling the truth then censors its customers for calling them out for it on their customer blog page. We will be dumping this over priced, un American company and going to more affordable streaming services that are not censoring truth like Directv is doing. What Directv does is fascist and no different than burning books. Directv is no better than other propagandists. Dumping them like a rock for their censorship of the truth.

I have been dealing with DirecTV for the several years. I recently call in about 5 months ago and changed my plan and that's when hell began. I was being charge for NFL Sunday tickets that I didn't want and I call in time to have it removed but every month I am still being billed for it. So, every month I have to take time out of my schedule to call and explain the same situations over and over every month for the past 5 months. Not to mention that every time I called one of the representative always say it is in the notes but what I don't understand is why it is still on my monthly bill. I have to called them for the past 5 months and the problem still haven't been resolve. I have come to the conclusion that it may be time to go elsewhere. I'm sick of wasting 30 minutes to discuss the same thing over and over.

Directv is NOT a trustworthy company. I talked with three different service representatives and they all gave me different pricing. The thing that bothered me the most was with the two year price guarantee. The first representative offered me a two year price guarantee of $87.80 a month including taxes and 2 televisions. The next offered me a deal of $75.85 a month, but said to call before the first year to negotiate a lower price for the second year. The third representative who was the superior to the second basically said those prices were not accurate and they do not offer a 2 year price guarantee.

Stay away from DIRECTV Stream at all costs. I've had my service for two months now and the picture constantly freezes or buffers. The longer I watch it, the worse it gets. And I have a brand new 55" Smart TV. I have to keep my phone next to me so when I'm watching a game, I can switch to that when my DIRECTV Stream service goes down. It's not a question of if, it's when. Do yourself a favor, stay far away from DIRECTV Stream. It's a colossal waste of money and time!

I have been a customer since 1998. As my bill goes up, up, up, any help from DirecTV stops. I have emailed and called for help lowering my bill and all they can offer is a lower tier service. My advice to anyone thinking of DirecTV is go buy a ROKU TV. DirecTV offers 35 to 40 children, music and crap viewing channels. You have to pay for a top tier to get anything worth viewing.

After having numerous issues with my streaming service, I contacted the company. When the recording picks up, I am extremely specific about the issue I'm having. However, I keep getting associates that tell me I’ve contacted the wrong department. Again, EXTREMELY specific with my issues. I then proceed to get transferred to 2 other departments that were unable to assist as well. Finally, I was transferred to the correct department. However, I wasted 2 hours of my time and was disconnected twice, having to start all over again. When I asked the agent if I could speak to a supervisor, I was informed that they would not be able to assist me with that issue. So what I’m hearing is that reps can do whatever they want without being held accountable. Pathetic! Spend the few extra dollars for better service. It’ll save you the stress in the long run!

I love ATT internet. DIRECTV is a bad product, too expensive, with terrible service. DO NOT AGREE TO PURCHURSE DIRECTV. You will have regrets. Their first bill was double what they promised. They fixed that eventually. HUGE bill to cancel.

As you know promotions end and customers with auto pay don’t always catch it when promotions end and your bill triples, almost quadruples sometimes like mine did.. 70$ - 285. I call to fix the situation and I’m told the three months of almost 900$ In charges in the last three months, as opposed to the total of 240$ it was supposed to be, could be resolved with a 60$ credit. Wow. So I cancel service and am told I’ll still have to pay another 285$ for the current month I’m am only 1/3 through. So I have paid 1500$ for 6 months. I have been with you forever and you couldn’t make this right as a company?

This company should be shut down. Do not believe them when they offer you a complimentary HBO/Cinemax package free for 3 months because they use this to keep charging you on your bill. Keep calling to have them remove it but say they will credit it next bill. Sorry, we will pay ONLY the charges we agreed to pay, nothing else. I can go without DirecTV and go with other providers so advise others go elsewhere unless you like to keep calling every month disputing charges with incompetent people

12/9/21: Cancelled my account 7/14/21 because the price kept going up twice a year, and returned all equipment, due $62.34 credit for overpayment. Contacted Directv billing dept 7/14/21 requested a refund, was told I would receive the $62.34 credit in 45 days, didn't happen. I've called them at least 7 more times including today, every time I'm told I will be notified by email when my credit is processed, which never happens. They are like talking to a robot and say they know I'm due the credit and I just have to wait for the next billing cycle for them to send it, they said I should receive an email update by Dec. 24th. If I don't my next call will be to their coporate headquaters and ask to speak to the president.

Folks, just don't do it. That is unless you wish to get gouged on service, billing and enjoy a language barrier when trying to straighten things out. No loyalty or care for long term customers. I had called to cancel the service after setting up streaming with another far more reputable company. I shipped the equipment back as directed and then received a bill ($30 more) for the remainder of the month when I wasn't using their service! They refused to prorate the bill and told be that was their policy. So for 3-4 weeks without equipment I was told to pay the bill for the entire month. Hence the not so great review. I'm tearing the antenna out of the ground right after this review, never ever to go back to AT&T/DirecTV. What else would you expect from such a gigantic company??

Have had DirecTV for years. Sold our house and were in process of building a new home, so suspended DirecTV service for 6 months. House build was delayed due to supply chain shortages. DirecTV proceeded to continue billing after the 6 month suspension despite the service not being hooked up to anything. Too many phone calls to count, different explanations every call. DirecTV continues to send monthly bills for a service that is not active. This has been happening for several months. Worst customer service I've ever encountered, Will never recommend DirecTV to anyone. If I could give less than one star, I would!

I used DirectTV for 15 years. I moved, so I cancelled my account. They kept charging me for 4 months and still counting after canceling. Then charged me 160+ bucks for "early cancellation" after 15 years! Never gave me an address or return label to return the equipment and then sent me to collections because I didn't pay them for it even though I never got notice that I ever owed them. At this point, it's adding up to 800 bucks and they won't correct any of these errors. I have to go through my bank now to cancel and attempt to get my money back. I was going to use them when my move is complete but now I won't use them or ATT for anything ever!

Directv is horrible. Extremely problematic, Oh a cloud in the sky, oh a rainstorm or snow, be prepared to read a book for the many times your signal is blocked. Internet, horrible, very slow, signal frequently interrupted. They will be happy to speak with you, to help YOU troubleshoot and fix it yourself, over & over & over. Never get direcTV

The single star isn't rating DirecTV overall but an incident, but it taints the company as a whole. We were having some trouble with reception and I called tech support, who recommended new receivers and added that they're FREE. I pressed the rep on this and was told repeatedly that everything is free. We got the new stuff in the mail, sent the old stuff back, and had a rep come and set it all up.

This is the worst company I have ever experienced AT&T between their phone service and their TV service satellite DirecTV ...It's absolutely horrible. I would rather have nothing than deal with them.. Their response when you have a problem is to shut it off and start over. Obviously you've already tried that. They have no technical support. They don't know what they're doing. Their equipment is horrible. You have problems every week with their TV. My dad had to just stop phone service land line as they couldn't fix it after 3 weeks with a phone. He had a lifetime. Then you can't cancel immediately and they tell you wait until next month then they keep billing you.

We live out in the country. So as we were calling around we emphasized where we live to make sure internet service was available at speeds we need as I work from home. My husband called AT&T/Directv. They told him we could bundle TV and internet for a better deal. They asked if we had phone jacks in the house, we told them no. They assured him that we could get internet service no problem and that we had 14 days to cancel if we were not happy with the service. They came out to set up the satellite on Wednesday, 10/20/21 and were supposed to be out on Friday, 10/22/21 to set up the internet. They called Friday and said they could not make it and call back to reschedule. So my husband did and they said the starter kit was mailed out and to go ahead and set it up ourselves, again we have no phone jacks and that is what they sent.

I have had DirecTV for over 2 years and decided I wanted to get rid of it. I have tried for 3 weeks to send it back and everytime I call they tell me something different. The return label is in the mail. Nope not for 3 weeks now waiting.

Never again will be a customer. Repeated programming. No signs at all when raining. They get you 1st year and then they will hit you with a bill after for an outrageous monthly bill and then stick you with early contract feed termination for the rest. Will never again be a customer or recommend it.

I was told by a representative from DIRECTV that if I subscribed and kept showtime for 3 months that I would receive a rebate of $75.00 for 3 months. I held up my end of the deal only for DIRECTV to tell me that their representative made a mistake and they won't honor THE CONTRACTUAL deal. Jeremiah a manager with DIRECTV tried to insult me by saying I wasn't smart enough to understand the verbiage of the conversation.

DirecTV is absolute trash. No customer service whatsoever. It will be two weeks before we can get a technician out here to fix our service, and we had to jump through hoops to get that. Hours and hours on the phone just to keep getting transferred to someone else who has no idea what is going on. You have to tell your entire life story to every agent just to hear, "Oh let me get you to the right department." This is crap. Meanwhile paying for the sports package - but have not had service for weeks.

The streaming service is expensive and difficult to unsubscribe. I tried to cancel the service the very next day. They charge a 30 dollar connection fee. They charged me twice. Getting through to customer service was very difficult. They refunded me the fee but then charged me a month's service after I canceled. The tv service was bad also. The sound was delayed.

I’ve had DirecTV for a long time and I feel that the past few months they have really declined in everything. It seems I have to call once a week to dispute a charge that I never authorized and they could care less for that fact. Recently I needed a new receiver and without my knowledge they put me back into a contract. I asked for where I signed and agreed to that and of course they don’t have and are not willing to do anything to fix it or make me feel better. I cannot wait for the two years to finish so I can cancel joyfully. Such a poorly run company and not customer service oriented at all. It feels like the attitude now is “oh well, you’re going to have to deal with it”. Again, I will not be renewing my directv and I recommend you don’t get yourself into this ridiculousness. Go to one of the many streaming services for half of the price and no contracts.

I ordered Directv a month ago and they have canceled 5 appointments. I have spent over 20 hours on the phone with no help. My wife has lost wages taking off work to be here for appointments and they haven't showed up. When they finally did show up, they accidentally turned off my internet, left without telling me why, said they would come back, and never did. Additionally, they canceled the free streaming while we wait for installation and told me that they couldn't turn it back on until my receivers are installed. However, I can't get anyone here to install my receivers. If you are anywhere around Missouri City or Sugar Land Texas go elsewhere! This is the worst customer service I have ever seen, and I would have moved on a long time ago if they didn't have the NFL Sunday Ticket.

I would NEVER recommend Directv to anyone. I was a 15 year customer before AT&T bought them. Left soon after AT&T bought them. Decided to give them another shot and it was the worst decision I made. Customer service has NO clue what they're doing. They make promises that they don't keep and then they just forward you to different departments that have NO clue what they're doing. I've spent hours and hours on the phone with them and I get nowhere each time. The company doesn't care about any of their customers. If you're thinking about going to AT&T, DON'T DO IT!!!

The first gentleman I spoke to whose name I cannot pronounce, got angry with me and told me to ** you. I told him I was going to report him to the Better Business Bureau and he again said to ** you. And then hung up on me. I called back and just press button one for payment to get to a different person. This person's name was Ryan. I asked if he was the same gentleman because they had the same accent. He said no he was Ryan. I said, "I want to let you know that I'm going to be reporting to the Better Business Bureau for being cussed out by the previous gentleman." He said, "Well here I'll tell you this. You can ** you also." So the Better Bureau Better Business Bureau would not file a complaint because I I wrote the word **. But that is what those gentleman told me. ** you. Three to four times. How can companies get away with this.

It took a ton of trying to get our service canceled but after lots of phone calls we finally got it confirmed canceled. We received confirmation e-mail and information on returning the equipment BUT THEY STILL KEEP BILLING US FOR SERVICE!!! We call customer service and all they want to do is try and sign us back up! NO! NO! NO! DO NOT do business with this company!!!

Had scheduled 3 times to have a new dish put on house. No show 3 times. Waste of time. I need help. Called many of times and been transferred all over. Unacceptable for what I'm paying for service. Just want to get what I pay for. Probably will cancel service.

DirecTV keeps sending me emails and calling to offer me the free gift of NFL ticket. My household no longer views professional sports as entertainment as they have political agendas so we are not interested. I called directv to see what others options were for my free gift. None was their response. So their idea of a gift is what they're willing to give which is no choice other than the one thing that nobody wants so now they're offering it up as a gift, the NFL ticket. They should just call it an offer rather than trying to disguise it as a really bad gift that people won't even pay for anymore. Might as well offer me garbage, bad haircut, dog crap for my on time paying loyal long time consumer patronage..

I had spoken to the loyalty department on another item a few weeks back and they brought to my attention that I was getting the Sunday Ticket for 2021 free since I was a loyal customer. Today I reviewed my bill and I was charged. I called DIRECTV today to ask what happened, they could not answer why, so they asked to call me back. 45 minutes later they called me back and immediately transferred me to the Loyalty Department that told me I was not getting it for free and that the person that told me that should of not said anything. Did not offer anything, just said sorry and could I help you with anything else even though we should of not said that to you. I read reviews online and I am not the only customer that was told this and then DIRECTV walked back what they said. Bad customer service and getting people to pay for a service.

Friends of mine had one TV with DirecTV and due to the husband having a bad stroke needed another TV added. For all telephone conversations, I was listening on speakerphone and can testify as to what was said. They quoted a price of $7 per month in addition to adding a $9 protection package which was cancelable any time. It was clearly stated "No other costs". When they came to install, they tried to charge $99 for delivery. After 4 hours the installer got it waved and completed the installation. After the installation, they said there was an additional $10 per month which they said was for HD TV which all their new equipment comes with (and was not needed for a 20" TV). They refused to remove the charge despite what was quoted. I paid the bill on my personal credit card, to help my friends.

Competitive Pricing with other Sat & Cable Providers. Attempted to Requests and told by customer AT&T does Not Match Pricing. Free open market. Do not understand why legacy customers are Not Extended same professional Services.

This Tech came out and refuse to do the job. All of a sudden they don't walk on roofs. But they have been doing it for years. He didn't even try to see if he can strap it on the chimney. Customer service tried to help but did not contact a field manager.

I have been a customer since 2004, cancelled my service both Internet and TV in June 2021 because they continue to add charges and increase my monthly payments. I sent back my equipment on July 7, 2021 as directed and obtained a tracking number. As of today I am still dealing with getting the account straight. I have called and spoken with numerous "customer service representatives" in order to attempt to get their mistakes corrected.

I waited all day for a tech to show up in Stratton VT, he never came. I called multiple times during the day. What started as an 8-12 noon appt. kept getting pushed later and later but he never called or showed up at all. Horrible customer service. I am sorry I ever got DirecTV

I would give the management 0 if I could. We have been loyal customers of DirecTV since 1997. Over the past 10 years the "loyalty" department has been most unloyal to us. Just this year (2021) we had issues with a DVR that was supposed to be replaced. It was supposedly ordered and we were told it was delivered but was actually never shipped. After talking to 3 supposed representatives we talked to a representative who actually was good and agreed to give us a retroactive discount for June since we were minus one DVR for that month and had been jerked around by their "loyalty" representatives.

My brother is disabled by stroke and on disability. He felt he was told there wasn't a contract because he was a long time ATT cust (of course there was). I didn't know he'd signed up for this program. When I found out what happened, I called to get him out of it because it would cost him almost 20% of his monthly income once the price went up after a year. DirecTV would NOT ever consider waiving or reducing the cancellation fee, even when we are talking about a disabled person that didn't understand what he was agreeing to. That's their business model. I know for a fact that others have had that fee reduced or waived with OTHER TV services. DirecTV manager tells me "a contract is a contract". Your call if you want to deal with a company that is so heartless they will take my brother's grocery money to get out of their service, but I'll tell everyone not to get DirecTV. #NEVERDIRECTV

After cancelling DirecTV because of rate hikes and poor customer service, I sent my equipment back in the manner in which they wanted. They claim they haven’t received it. They have the tracking number and all other pertinent information. Several phone calls and total frustration later they said it was resolved. Nope. I got a bill for 280.00 saying they haven’t received my equipment. Only thing left to do was file a claim with the BBB. They do not follow through with what they say. I’m convinced they put customers through this to collect extra money. Be careful.

They raise my rates every year. Also, when I add or take something off my plan, I have to worry about my new bill changes are correct. I have a number of times over the years where I have to call them back and spend time on the phone getting it straightened out.

It took over a year before the service would work without interference. Service had to come out about once every two weeks. I had 4 complete system changes. Still has very poor customer service. Being rural, our area is stuck with satellite for TV, but DirecTV is horrible. Looking to try DISH when my contract is up.

Their programming is pretty good. Of course the more you get the higher the bill. But you can call yearly and complain, threaten to leave and they’ll knock a $150 bill down to $90 which is great but a pain to do that. Overall score 8 out of 10.

Directv is the worst surface is the worst service I have ever had. Service is very poor very poor yet they continue going up on their going up on their monthly fee. I am not getting what I'm paying for and this is extremely disappointing to me sing to me.

Att/DirecTV, is a big rip off, their equipment is failing and they expect you to buy things that should be included in your service payment. Their packages are completely out of date, and way overpriced, play the same ** all the time, guess they know they have a monopoly, on service to rural customers that cannot get cable access!!!

Love DirecTV, BUT after going under AT&T the prices have skyrocketed and continue to climb. They do offer discounts up to a year depending on what package you get. However, you will get sticker shock after those promos end. I have two other alternatives but they are also expensive. Looks like I'll be cutting the cord soon and going to streaming services.

Major problems arose when AT&T merged with Direct TV. They did not make it easy to keep the 2 accounts separate. They just got too big too fast and the customer was who suffered and could never get adequate help with either.

I hate it. You have to buy each channel and if you want to add channel you have to go through song and dance to get it. Also you have to make sure dish is good, and if you have older tv it will turn on by itself.

All weather events interrupt the reception. Any rain, snow, wind messes with what you can watch. I really don’t like satellite tv at all. I would never tell anyone to get it. I was also lied to about what I was getting. I was told that I would have my movie channels for the price that they told me, then they charged me an extra $150 for the movie channels. Then after one year they started charging me more than the cable company was charging me.

Their rates are reasonable. Their service is good, whether on the phone or having a technician come to the house. I don't mind the dish on the roof. Now with the new box, I have better reception with HD & when there is a disruption in service, you can switch over to low definition.

DirecTV has you paying for packages they include and you do not want or watch which are $9.99 per month!! The signal is constantly lost! The prices are ridiculous and go higher all the time. Their deals are ok but once over you pay outrageous prices for poor service and unwanted packages to get the channels you watch. Like all other cable companies they are no more than a rip off!!

Have a lot of intermittent issues with two of my three tv's. Called customer service and they can't fix. More over multiple times they just hang up on me. Tried with loyalty department and the same luck. They hung up on me three times today. Technical support directs my calls to loyalty department and loyalty department directs my calls to technical support. In mean time my tv service is bad. Can't wait for contract to expire. AT&T which owe Direct Tv doesn't respect their customers. Only what is important is $$$$.

Very few channels that we like. Rest of channels not worth watching. If it wasn't for the DVR, there would be almost nothing to watch during our regular viewing hours. There are too many commercials, and they are just plain stupid. It's getting to be all commercials interrupted by a little programming. Even about a third of the channels are just infomercials. The cable companies get paid to run the commercials, so why should we have to pay to watch them? It would be good if they offered a package of maybe 15 channels of your choice at a reasonable price.

I was a satisfied DIRECTV customer for many years, then we decided to move to a new house. We called to move our service and scheduled a technician to come to our new home. They never arrived. After 2 hours on the phone with customer service, we discovered that instead of moving our service, they cancelled it altogether. After many hours on the phone (being placed on hold or told someone would call us back and never did), we were told that they have no records that we were ever customers of DIRECTV. Also, if we wanted new service then we'd have to pay $500 upfront. No thank you. We never went back. We stream now and pay way less.

Too expensive. I only want to add the Golf channel to my lower-cost plan. DT/ATT will not give it to me unless I buy a much more expensive plan, $60.00 more, with a bunch of channels I don't want and won't watch.

Our satellite service went out on a Thursday, we called and made a service appointment for the following day, (Friday) I took the day off from work to be here for the tech to come fix our problem, our window for the tech to arrive was between 12-4, no one showed up or called, I called them back and they said they were running late and would be here by 6, no one showed, called back and they said their tech wasn't answering so there was nothing they could do, they said I would have to miss another day of work so they could send someone out to fix the problem! They think it's convenient to just miss work waiting for them to show up even though they never did! On top of being lied to they think it's OK for customers to miss work for their convenient!

I have been a customer of DIRECTV for several years and after the first year of service, I've had nothing but issues with them. I have been overcharged on several occasions and later having the bill credited after realizing their mistake. There is no upper management available when there is a problem and the representatives all give different information or solutions for the exact same problem.

Abhorent customer service. I needed satellite to be redirected after a roof repair. Six phone calls, three of them over an hour. Each agent gave different information, some were hard to understand. Was without service for 2 weeks because they couldn't get a technician there. Two times tech didn't show-no regard for the time spent waiting, no advance notice for no-shows. AT&T called for me to rate technician and had no idea he never came. Consumer must connect with "Direct TV Loyalty" (vs AT&T agents), one hand does not know what the other is doing -- but no one will tell you that. Incredible amount of wasted time -- 16 hours! Do not choose them if you have another choice.

We canceled our DIRECTV service on 3/29/21. Directv told us we had to pay for our service and they would refund us because we canceled one day prior to the billing date and they could stop the billing. They now owe us $111.98 but stating they only owe us $77.02. They have sent us 3 statements stating they owe us $77.02. I have called upon receipt of each statement asking for the actual money to be sent to us and they keep saying they’re working on it. Now I’ve had to enlist our attorney to contact them. I can’t believe that today with all the free access to TV and movies that anyone would continue to subscribe and pay for TV.

Gave me a price of 78 dollars for cable tv. With taxes. I recorded the conversation. I confirmed with the sales girl and wrote her name and date and time and amount down. Got bill. First bill was 4 dollars over price. Now into DTV for 3 months, bill is 98 dollars. I have 1 TV. That's it. I called and sat on hold for 3 hours. Finally disconnected. Then called again. Spoke with 4 different people. All said the price was 98 dollars. I asked to speak with supervisor. Told I have to wait. They hung up on me. I called again. Asked for supervisor. Told I have to get call back from supervisor. No one called me back. Now stuck in contract for 20 dollars more a month than what was quoted. DO NOT GET THIS PROVIDER. THEY BAIT AND SWITCH!!! They don't care and they do Illegal things!!!

Worse advertisement company I know. They will not stop calling me so I will constantly write many bad reviews. Do not contact them or give them your phone or else they will keep bothering you. A junk company. Avoid them!

We've had DirecTV for I'm guessing 7 or 8 yrs. The service has been satisfactory but I have 2 major complaints. The price. It has gone up a ridiculous amount over the past few years. We are paying almost $250 now a month. It does include basic land line service too but no internet. Just TV and phone service. And it's a phone that seems to receive every spam scam call on earth. The phone doesn't stop ringing all day. Only 2 people call us on that number. Prob 50 scam calls a day. Somebody is selling our number. Complaint number 2 is reception. About 6 months ago DirecTV updated our equipment, at no cost, to HD equipment. Ever since doing that, the receiver locks up for 15 to 20 seconds about every hour or so. Or it will say installing updates for 5mins to 20mins every other day. Then there's the rain thing. If it gets cloudy out and looks like rain it will lose signal. **??

Bad services, bad customer services. Do not waste your money and time with this company. Avoid dealing with this company and advise your friends not to have DirecTV. I regret that I had a contract with them.

I was told when I signed up to get service I had to put up a deposit cuz I did not have any credit. $299 which I was told I would get back after a 2 yrs contract. They lied. They are keeping my $299. They have no record of me giving them a $299 deposit. I have proof I did. But they still will not give it back. Rip me off straight up. That's a lot of money to me. Why would I give them that much $ just to get service. I would not do that as most people would not. Telling me it's a deposit & I would get it back after 2 yr contract. This is a scam to keep your money. Don't believe them.

Third time in 4 months that I'm told service appointment done and time/day given. I wait the 12 to 4 window and again no one shows. I spend 30min just to see if technician is coming then told there was no service appointment. So given again for another day thus no service and now lost time waiting for service that never came. Tried to connect to a manager in support but not possible so that was another waste of 15min. I switched from Dish for support reasons and now come to find out Direct is no better. Ratings on reviews have dropped 3% for DIRECTV...

When you sign up, the promotional prices expire quickly and the channels you get are low quality programming, unless you pay top of the line pricing, which is still limited. Customer service seems outsourced from the other side of the world with people who are not native English speaking people reading script, hard to understand and so frustrating, making you wish you could just throw the tv at them. If you have another option for tv service other than DirecTV, I’d suggest going with it....

I’ve been trying to get an actual copy of my contract for a long time. They won’t provide one. They’ll only tell you verbally what the contract contains (plan, termination date, etc.), which is #1 contrary to law (any party to a contract is entitled to a record of what they agreed to), and #2 is a deceptive business practice. By not having a “hard copy” of what you agreed to, you’d never know when you could cancel the service. Depending upon who you speak with at customer service, the date won’t be the same. So, if you terminate your service, they can access any number of early termination fees and you’ll have no recourse. How many people nationwide have been a victim of this? I’ve filed formal complaints with my state AG and the FCC.

I just noticed I am getting a Regional Sports Fee of $3.80 and do not watch sports, I am boycotting sports for being unAmerican. I called to get it removed and DIRECTV said no. How can they make me pay for something I don't want, never asked for, or use?

I have had DirecTv for years and if I had an alternative company that provided NFL Sunday ticket, I would have switched years ago. There are frequent technical problems, and their support staff is not very knowledgeable. If they have to send someone out to do service they charge you, unless you pay them extra. It’s a joke and it seems that every year it’s worse.

I got DirecTV several years ago. I never really had a problem. Until I had to cancel it. I was moving to an apartment complex that didn't allow it. Called them. Turn in the box and then pay the final payment. I did this. The box arrived back there the next day. WOW. The final bill was paid. Until I got a new final bill. For time I wasn't actually using the service. Called Customer Service. Was told I had to pay, for Dec to Jan. I had cancelled at the end of the billing cycle for Dec, which was 22 Dec. I had made a payment in Dec. Next thing I know, it's for Nov to Dec. I am quite furious. After three months of back and forth, I went to pay the bill, after receiving another email. Only, I can't pay because my account is no longer linked to the AT&T site. I will have to call them tomorrow. They generally hit you with a "customer service fee" for NOT using the website (even when the website was glitched for a few months), and if they try to do that, I will be one upset former customer.

I do not believe that I have EVER experienced worse customer service. I sold my home where we had AT&T paired with Directv and was moving temporarily to an apartment while our new home was built. Wanted to move our service but could not have dish in our complex. Decided to move just our ATT service for the 6 months we would be in our apartment and confirmed we could do so. Email confirmation came and stated another 2 year contract would start effective our move date. Called several times and was told they do not offer month to month so I Called to cancel the install before the start up date and returned equipment.

I am not new to Directv. I think the most aggravating thing is they make us pay for them to have advertisers try to sell their products, while, most likely making money from each of them. We want to be entertained, not be deluged with advertising channels. They pull people in by telling them there are hundreds of channels. Then you see what channels they really have. On top of that, they are so cheap, they continuously show the same old movies. Believe me, I see the same ones over and over again. I believe they also pull that off to make you so fed up, you would go to pay per view or movie packages. Give them more money?? I decided I would not give them any more money for junk. You can get more for your buck if you add in Hulu and Netflix.

I am a first time customer and I must say I haven't dealt with no unprofessional people in a while until now. Thanks a bunch. The tech came into my home and said there was nowhere to put the dish outside and left. Okay no problem. Point being is I'm being charged for something I never received and I called to get a refund and they acted like they couldn't find my payment. No service and they won't give me back my money.

I will NEVER have any service via DirecTV or AT&T ever again. If I could give 0 stars I would, they have earned it. I closed an account 2 years ago and wasn't able to pay immediately upon closing. Due to this, the amount was eventually sent to collections, which I completely understand. But what doesn't make sense is that several months later I paid the balance in full at an AT&T location near me with cash. It is now 2 years later and I have had a new collections account that was opened 3 months ago for the balance that was PAID IN FULL in 2019. Because I have no further records, as this was completed 2 years ago, I have to pay this balance YET AGAIN to remove it from my credit report. I am beyond furious with this company for doing this and I would not recommend anyone to use this service or be prepared for them to continue to take your money even after closing an account.

Custom service is outsourced. Very hard to understand customer representatives. Poor programming. They remove channels and replace with paid advertising programs. It's not worth the money. On a stormy day, you will lose service.

DirecTV satellite dish service call scheduled to re-install dish after roofing repair. Window given was 8am-5pm. No one showed up. Called tech support twice. Told ticket was still open at 1 pm and not to worry, someone would be here by 5pm. At 5pm when no one had showed up, was told ticket still open and dispatch then extended ticket to 9pm. No one ever showed up. Third call to tech support at 9pm and was told the ticket was cancelled due to some unknown error. Had to reschedule for another day, take another day off from work. Asked for the $49 service call fee to be waived and was told it had already been charged so there was nothing that could be done about it. $49 charged for a service call that DID NOT happen??? Shame on AT&T/DirecTV. Poorly done!

A lot of sales, a lot of beeping all night programs, what happened to CSI MIAMI, GOMER PILE, DESPERATE HOUSEWIVES, BIG BANG, And TAKE OFF CONAN, need good wholesome comedies and detective shows and learning about animals and involvement.

DirecTV. A clear case of we got you. Customer service the worst. There's a language barrier. So you're going to spend time to get something resolved. With no results. Not to mention a blurry picture. That they're going to do nothing about. Now here's the best part. You get 90 day warranty on equipment and service calls. After that. You pay $10 per month insurance. Or $99 service fee. It's their equipment. But if you can't link up. They got you.

I called this company 30 days before the closing day for our home, paid our last bill before the next cycle and they had the nerve to bill us for another month in the home we no longer resided in and reported it to credit bureaus. Now I will report them to the BBB.

I tried to cancel my subscription last year, but they talked me into accepting a much cheaper package. I asked SPECIFICALLY if that meant I would have to start a new 2-year contract, or if my contract would expire on the original contract date. I was ASSURED that it would not start a new 2-year contract. SURPRISE: When the agreement document arrived, it stated there was a new 2-year contract in place. I am canceling again in a couple months, and will never use DirecTV or Dish again. I WON'T DO BUSINESS WITH PEOPLE WHO LIE TO ME.

Keep in mind that ATT/Direct TV bills for already used viewing of 3 weeks. If you receive a billing on the 2nd of the month, due on the 19th of the month, your paid viewing is only paid through the 27th of the same month. It is not like your cell service that bills ahead 30 days. So if you cancel after the 27th of a month you still owe for a month's service. If you are canceling they will tell you that you are paid through the 27 of the following month. Not a smart way to do business.

Programming is terrible. There are too many infomercial channels. It is also too expensive. Also the NFL package got more expensive while the number of games was reduced because of more games being broadcast on regular television. The package is not worth the money for the number of games offered. Everything AT&T offers is terrible - internet, phone service and Direct TV.

These people are really bad and I finally got a new controller but not a new cable/dvd box that they should send me. Mine is not working right!! They have people that are from a foreign country and hard to understand.

DirecTV operates as such an old-fashioned company and that's why they are going to lose the streaming wars. I replaced my DTV equipment because the one I had wasn't working and they automatically renewed my contract for 2 years without telling me or having me sign a contract. When I called to cancel DirecTV just a few months later, they tell me I have to pay a cancellation fee of $300+.

Pros: channel selection, will negotiate with loyal customers. Cons: price, goes out with most rain, encourages customers to be a part of negotiations with networks, will force loss of major channels during negotiations.

DIRECTV is extremely expensive. If it wasn’t for their sports package we wouldn’t have it. They have no deals and no interest in retaining your business. Their channel selection is extensive but we don’t watch most of it. The DVR is unreliable.

Reception has significantly increased over the past 5 years. Picture is excellent. Price per month is getting out of control. When a problem has occurred technicians came out immediately and fixed the problem. Happy with the service, not the cost.

Over billed with 2 accounts at one residence, Reps gave wrong info when transferring to my mother's home, would not correct and made me still pay out full 2 years more of service, Reps did research my mother's service before move and check her account but never took responsibility for their mistake, price was high too, don't want to ever hear from DirecTV again because I was ripped off 100% and there was not anything at all done to aid the mistakes. I called on matter numerous times too.

DirecTV is pricey. You offer premium channels at a price. Your service goes blank with a gust of wind or a sprinkle of rain. Work on providing a more stable satellite service. Offer more packages to choose from including the basic channels or offer customized options so that we aren’t paying for channels we don’t really watch.

I like the dvr for direct and are able to go online and get other channels with Directv. It is the only company that you can get Sunday ticket with. Although you can't get all channels on it. It is bad when there is a wind storm or rain.

It is a big ripoff. Satellite does not work for me. They are stilling people's money. I hate companies that take my money. They need to go to jail. Thank you all. They can kiss my butt, I think I have said enough.

Direct TV is a streaming cable service that provided a large number of channels on their base package. The issue for us is that they continued to raise their prices. Each year, similar to internet service providers, they would increase our bill incrementally to return our service price to the standard retail price. They didn't offer us any additional channels, or any other perks, so cutting their service was not a hard decision. In two years, our price went from $49.99 to $69.99. When people are cutting their cable to go to streaming service and pay for what you get, it is difficult to continue that service if the price continues to rise.

Service is great and the 4K television is expanding. The quality of their regular signal, and the 4k is exceptional. Also their service has improved during bad storms. If I lose a signal it’s back on even before the storm is gone.

DirecTV has typically very reliable. I have needed services only once or twice, and they were friendly and responsive. My service was restored in a reasonable amount of time, and have only experienced minor glitches since that were quickly addressed. I would refer others to try their services.

Be careful when ordering DIRECTV. They give you cheap rates then increase the price x 3 and even when you attempt to renew at a less rate they will reduce the monthly by a few dollars and give you a service with less channels. Plus you are again signing for 2 years and then price takes that big jump. Plus they call continually trying to sell you special priced channels HBO ETC. THERE MUST BE 50 different phone numbers with different SPECIALS. Makes your head spin. Looking to just cut loose from them all.

DirecTV changed when they were bought out by AT&T. The customer service is not nearly as good as the old days when a long time customer was treated as special. I still stick with them even though there are cheaper alternatives nowadays, because they still do sports programming better than anything else I have been able to research. Also, the equipment that is provided is up to date and works well, and I am very familiar with it over many years.

Keep raising the cost, looking to change. Been a loyal customer for 17 years. When I call, you can't talk to a person. Dropped some of the channels we watched. Loose connection when it rains. Considering to look for another service.

We signed up for a combination program a year ago with Dish Network (for TV) and AT&T (for computers). From the installation to trying to get service it was a disaster. Neither service was unable to deliver what was contracted. We notified both that if they could not correct the problems per the contract they needed to remove their equipment. They instead had us ship the equipment back, which we did. They are still billing us for the equipment and the service.

Overall, the service is relatively good, and the programming is very acceptable as well. However, the initial "come-on" when subscribing is the reasonable pricing at the time of sign-up -- which continues to escalate substantially each and every year after the first year. It essentially becomes cost-prohibitive for the level of service provided.

I like DirecTV. We have been with them since 1996. You think we could get a good deal. When I call most of the time I get a deal. My husband hates change so it's hard for me to changes. But I'm ready for a change myself, I'm tired of having to call every few month to see what kind of deal we can get.

Rain and or thunderstorms are a problem and you can lose reception. Price can be costly. Bills are paid 1 month in advance. When given free channels for a period of time you have to call and cancel otherwise it is put on your bill when free period is over.

They have the best sports programming and the best service. We have been very pleased for many years. Have tried others to no avail. If the price is too high you can always negotiate a better package.

Poor programs, too expensive, continue to raise rates. Pretty much sorry, but can’t find anything better. Probably will some day drop all cable or satellite programming. I have nothing good to say about programming and the executive leadership on left wing company.

DirecTV is consistent with one thing; bad customer service. We've lost one of our best local stations because they can't seem to reach an agreement. Then they have the nerve to send out a mailing saying our service is going up next year? It already cost me over $175/month to get the stations that we want/need. If I could get everything I need/want by streaming tv I quit them all together.

I had Cox Cable before DIRECTV. My service went out all the time and all I got from Cox was a recording saying they know my service is out and I can fill out a form for a deduction on my bill. Total boneheads. Went to DirecTV in 1998 and never looked back. Use it in my motorhome, house, phone, everywhere. The best HD out there!

When you get a discount it is never applied. You have to make 10 phone calls before you get it right. Some months there is a charge that has to be removed because of incorrect billing. You have to go over the bill every month or you may pay more than you were supposed to. It’s getting very expensive charge you for everything each box, sport fees, etc.

Since AT&T purchased DirecTV, the customer service has gone down significantly. At the same time, the price to consumers has risen steadily. Previously, there were money saving packages offered, but no more.

The customer service is horrible, I was on hold for 2 hours then they disconnected me. Lately there is not much on but for a few channels. We pay nearly 500 per month! And have poor reception as well as poor service. But, because we live in rural America it is the only company that we can get our wireless phone with and well, Directv is on our/possible chopping block.

The cost of Directv is a little too high. It would be nice if seniors could get a discount. If we could pick the channels we want and be billed accordingly. Also, it would be nice if I could bundle my TV and internet.

On site technicians are great. Channels missing common CW. No ability to schedule anything for tune to, just record. Remotes do not light up. No good 4K available, only HD. Good HD pictures and audio though.

Customer service is horrible. Nobody listens even though they say they will make changes to your channels lineup. I canceled my account then they charged me for 3 extra months which I refuse to pay.

We tried Dish for less than 36 hours and came back to DIRETV. We tried Spectrum for a week and came back to DIRECTV. Compared to others available in the area best programming. Would like a company that didn't require a contract but that is not available with DIRECTV.

I can depend on DirecTV and they usually are service friendly. If I have a problem, I can call and they can fix it over the phone, but being able to actual talk to someone about the problem can be time consuming as they love their computer! They are, however, high priced which is why I am looking!

National network stations were dropped for a period of time which should be illegal.. Other stations were discontinued which should give me a reason to cancel the contract. The contract is written to take away your rights. Every time it rains, I lose signals. Sometimes I lose the signal for no obvious reason.

I have had DirecTV for years. I left them for about a month and went to AT&T Uverse, that was horrible! I came back to DirecTV. They have improved their satellite dish from past years, so it does not cut off like it use to when there is inclement weather. However, if it's pouring rain or heavy wet snow, it will still go out. Lately there has not been anything worth watching on the premium channels. I have had better luck on the basic channels or by using one of the streaming services. They really need to improve their channel lineup. Streaming companies like Netflix and Amazon Prime have more to choose from.

Just cancelled our DirecTV after being a customer for years. First of all good luck talking to someone that can help. I was on hold for 50 minutes. I asked why when I chose "free movies on demand" there weren’t any. Agent didn’t know. Bottom line, agent told me that when ATT took over everything has gone downhill. You’re better off downloading any apps you want. You’ll have more options and it will be cheaper. DirecTV sucks!

You call about a problem you wait for long times on the phone then you get someone you can’t understand due to a language barrier. Or you tell them the problem and they go around how to solve it when you tell them you only need a new remote. With DirecTv when you called you got a service rep right away. I needed something they had a service tech there within days. Really not too pleased with the ATT aspect of merge. But I stick it out due to years of service.

The bill is high and just keeps getting higher including late fees. I do like the service meaning the channels but to keep it going the bills adds up. They are going to charge more starting next year and I do not want to keep this going. I would like a new provider and cheaper.

Excellent service with an outstanding price, bargain price in bundle services. Good channels, great customer support. And excellent options for this pandemic times. I would recommend this brand to everyone!

I only keep this service for the NFL games. I find the service would better if there weren’t exorbitant box fees etc. They’ve continued to price themselves out of affordability, and unfortunately they haven’t changed with the times or technology.

I think that could be more interesting with more channels or I decide the number of channels I want. There's almost nothing nowadays which worth a lot because is very repetitive information about the channels and I can't stand anymore.

The service is good, hardly any interruptions. The cost is not so good, for one tv, home phone we never use, and internet is almost $150. My son pays it because he wants the TV. I only use internet.

They do not deliver the quality of product that they advertise. The customer "service" is the worst of any company I have used. This company is the most deceitful of any that I have ever used, for any product.

Adequate but not the most user friendly. Had to figure out first, we have had it for a year and I am still finding out short cuts, etc. And absolutely horrible in a storm either snow or thunder. We lose connectivity to the satellite, the receivers in the house don't seem to talk to each other most days etc.

I think that they are way too expensive but we have the football package so that's way we have DIRECTV. I'm really annoyed because they have taken CBS off, at least for now, until they can reach an agreement which I hope is soon.

The majority of channels are shopping channels unless you pay more money for more channels. I had Xfinity once and loved their channels better but they changed my price almost every other month when it was supposed to be set for a year.

We've been customers of DirecTV for 5 years and finally decided to switch to Xfinity. The stations are fine as long as it doesn't rain, becomes windy or snowy. Then we lose connection. Recently they removed one of our local stations because of a dispute, a station I watch frequently. I don't like paying for a service that is interrupted frequently.

Too expensive- $200-250 monthly - Cable packages force you into highest price category.. Poor CS- shortest wait time could be 45-60 min. Lose service at Slightest weather event. Love DIRECT recording feature.

Our internet is very slow. It would be nice if satellite would be able to step up a little bit and our internet would be a little faster. Other than that we have had no problems with our service and will continue to be a customer.

After over 13 years with DirecTV their customer service is non-caring. As bad as the economy is they won't give me my loyalty discount; plus they have lost local channels. I don't know if the is ATT or just DirTV. If they would listen to their customers & new customers; they would acquire more customers.

I don’t care for paying for sports when I never watch it! But yet I’m forced to. Also the bill constantly goes up. I’ve been with DirecTV for 12 years. I haven’t updated in 8 years but I still get a good picture.

I have not had many issues, except during a storm or high winds then I will lose Internet and this affect the dish. Most of the channels I do not watch. There should be a package that I could pick the channels, and depending on how many I pick should be able to have a lower price. They could also have a senior discount. Also a children's selection, where the parents could select and put in an area so they could enter just the appropriate channels depending on the child's age. Example would be for age 2-6 then another one for 7-10 etc. With the parent able to use a password for each section. I know this sounds a little overwhelmed, but if you have children you would know the frustration of going through these channels. I hope this will let you know how frustrating it is for the person or persons going through all the channels.

After being a Directv customer for almost 20 years, I switched to Dish because Directv kept raising their prices. Directv owes me $108.88 for over payment it's been 3 months and I have gotten nowhere, each "customer service pro" has a different song and dance. STAY AWAY.

Long time customer, paying for repair service, my appt for tech to install 2nd tv. Need wireless connection, on phone 3 hrs and given discount. Told to call back next month for better deal. So will call back next month. Talked to 4 different people.

I had Spectrum for many years. And I liked it. But the price was increasing almost every month! Unfortunately, customer loyalty means nothing to companies any more. I understand cost of living increases, and that to stay in business, companies have to make money. Price increases are happening all the time. Costs get passed on to the customer. But, when increases are happening regularly, and it seems that companies are just being greedy, you lose me and my money. I went with AT&T because I could get NFL Sunday Ticket and see every game of the season. I had to acquire DirecTV satellite for the NFL package. But, (there's always a but), the service rep promised a total of $300 in gift cards, which is great. Or WAS great. I had called just to see who I would switch to. When the call ended I was promised the deal would be available. After consideration and research, I called back and took their deal.

Watch your bill and never accept anything for free. They will give you channels and then start to bill you when the free time is over. They will also raise your rates without notification once your deal is up (1-2 years)... so watch your bill.

Customer service could be better when you have questions or problems. Costs could be lower. One example of bad service, I needed a receiver replaced. They never asked for the old one back. Later they tried to bill me for it. It took 3 calls to resolve it.

Very pricey and still don’t have the Pac-12 network. This is Los Angeles. How can they not have a contract with Pac-12. This has been years now. They also don’t have I think it’s called prime network to watch the dodgers.

They cut off ABC & NBC right before the most highly watched show, The Bachelorette. Very displeased to say the least. Other than that it has been o.k. We keep it primarily for the OAN 24 hour news channel.

Excellent signal quality and they need to renovate equipments. I highly recommend them only for the service and the customer service area. I'm living in Puerto Rico and I don't know how the company works in the US.

Horrible customer service, couldn’t fix their connection issues and extremely overpriced. I’ll never return to them as a customer even if they offer free service. Streaming content is the new future of television...now your only challenge being internet speeding and buffering.

I don't like having to pay for sports channels, that I have no interest in, just to see the channels I do want. Regional packages would be much better! With all the cancellations due to Covid, why not give us consumers a break on what we have to pay to see less of? Also applies to regular programming that was put on hiatus for months, but the price we pay is still the same.

Since the AT&T takeover, prices have risen and customer service has gotten worse, if that's even possible. Your "free" upgrade on equipment (which I paid a fee for each month) required a 2 year commitment. This after being a customer since 1996.

Recently lost our Tegna channels because of carriage fee dispute. How unprofessional is that! Service is otherwise OK aside from occasional weather interruptions. One annoying feature: in case of momentary power glitch, receiver has to re-boot from zero which takes several minutes.

Generally speaking DirecTV provides adequate service. I'm pleased with the quality of the picture and the sound. I'm dissatisfied with the price that I pay for the amount of Television I watch. It seems inevitably you pay for more channels than you will ever watch and the ones you really want i.e. sports channels such as additional ESPN channels or other sports channels not including the NFL package are always really expensive.

DIRECTV remove some channels like the Rey and much more. Also I'm getting annoying for all the channels were only show boring commercials channels that we don't want. I hope they change that for 2021.

DirecTV is getting too expensive! There are more commercial channels than there are standard channels. I feel that you shouldn't pay for these. They are already getting paid to put them on the air. The overall service is good, just too expensive for what you get. I would change to something else if it wasn't such a hassle. I just keep cutting back on my channels. Still about a 100.00 a month.

Customer service needs some improvement however if you always talk to the loyalty department they are really great. I never call customer service. I always call directly into the loyalty department for any issues I have. They are very accommodating and are in the US and not overseas.

The channel guide is awful and not user friendly. The ads for pay to view on the guide are irritating with way too many shopping channels and the cost for the service is more than I paid for cable - without the Internet service. Now they are in a fight with Tegna so we don’t have NBC network broadcasts. We live in a rural area so no cable service. At the end of my current contract I’m going to consider other providers.

I don't know about the other providers, but DirecTV is VERY high priced. It seems they slip things in there (to your bill) that you never asked for, such as we have something called "Movies Extra Pack" or something like that, which is $4.99 a month. Nominal charge, right, but I don't recall ever asking for this. They keep increasing their prices each year by a good amount and the costs are astronomical. Unfortunately we are in a mobile home park that does not have access to cable or we would drop them like a hot potato.

We have had very few problems in the 7 years we have had it. Every now and then it goes out and has to be restarted - Maybe 2 times a year! It's easy to add services and other programming using the online guide. Unlike other services you can record 100's of episodes, and it's easy to schedule and delete. Accessing programming is easy with your remote! Good quality picture!

I rarely have an issue with my Directv service. They provide a variety of premium programming. I love having the ability to record 2 programs at the same time courtesy of 2 satellite feeds. I also love that I can save programming for future viewing. Directv is an excellent satellite service for watching my favorite shows and movies.

Channel 11 (a local channel in Atlanta) was taken away. Really looking to change companies so I can see all local channels. The prices should be going down, instead of going up. I'm not sure who comes up with their "packages", but it's certainly not done by a woman.

Just lost NBC with no notice or advisement that this would happen. No service support on this issue. Does not have voice command and pricing packages has you pick and include items you may not want like the NFL line-up. You cannot delete such programs from your package.

Happy with the selection of channels that DirecTv provides compared to what I was receiving from the local cable companies. The service has also been very good when I have needed help with an issue. I have been a customer for over 20 years.

The issue with Directv is that when the weather is stormy so is the viewing. Not consistent and reliable service. There is nothing that customer service could do to restore service until the storms subside.

Directv just lost a loyal customers, it's crazy that since the pandemic my cable bill has increased slowly but surely it has increased. Since the pandemic it has increased almost $85 per month, each month for me to call and get switched from one rep to another, with no one assisting me, one rep even had the nerves to tell me that we have been a customer for so long getting promo offers that we exceeded our amount of promotions. I got online to chat about the bill for the last time and after 89 mins of being transferred from person to person I decided the best thing to do was terminate my service. Directv.... I just wanna know, why increase the prices if the money is not going towards customer service?

Directv is in a dispute with our local NBC station and took it off so we cannot watch it. We watch this channel all the time so we are canceling our service with them as of December 23, 2020. They do not seem to value their customers anymore and when we call in they act like we are an inconvenience. I am not going to pay $100 for TV. So we are going to streaming service and antenna.

It is very expensive for what you get. They entice you with a lower price for a year, then after the year, they increase the rate drastically. That is typical with many companies, but I find it despicable.