DIRECTV Reviews

My experience with DIRECTV is that it's overpriced, underperformed, difficult to manipulate from channel to Chanel. Most of the time it is blurred (like having double, triple, or quadruple vision). For the price, DIRECTV could do much better.

If I could give DirecTV "zero" stars I would! We have been loyal customers for years which included us having both AT&T and DirecTv combined billing. Since the departure from AT&T, which is still weird because you can call 611 (AT&Ts) number but still get connected to a DirecTv rep. But since the departure DirecTv has continued to remove discounts from our bill which include the $25 customer loyalty and just found out today the $10 combined billing due to the "split" from AT&T. And guess what, the monthly cable service package has increased, so not only have they removed the discounts from being with AT&T, their cable packages are more expensive and when you call they say "sorry sir, there are currently no promotions available"

DIRECTV customer service is by far the worst I have ever experienced!! You have way too many layers of questions before speaking to anyone. When you do get through they are all speaking broken English!! I have no idea what country they are in. I know more about their perks, rewards than they do. The only people helpful are the loyalty department. Good luck getting to them!!

We and my mother in law have been customers for years. We are now going to move into her home after remodeling. Set up new appointment to install one TV. I have been holding for one hour to tell them we are adding another TV. This is shameful Been holding for one hour and they say, wait time about one minute!!

I would give it less stars if I could. The streaming service is the worst we have ever experienced. We repeatedly need to sign on, even when we have been watching tv. There is a lot of freezing and popping off of what we are watching. Don’t believe it’s our internet, since our other apps do not do this. Would highly discourage anyone from getting DIRECTV streaming service… Not worth the money.

I have DIRECTV for my service in Amarillo TX. If I could give a grade for DIRECTV would be a --110 %. I do not like to use AI along with having to talk to foreign people you can not understand. I would not recommend this service to anyone. You can not watch Dallas Cowboys in Amarillo TX. The remote is horrible and will not function hardly at all . The remote has been replaced with a new one and still doesn't work . The bills are way too high and continue to go up for less service. You should not have a two year contract you can not get rid of even for very poor service. Do not subscribe to DIRECTV.

Had 15 years of billing for DirecTV through Centurylink. They recently separated their billing. I immediately signed up for auto pay. They failed to do the autopay and charged me a late fee. I called to get this reversed as it was not my fault. They said it takes 2-3 billing cycles for the auto pay to resolve and it was a legit charge!!!! Um no!!!! My auto pay was scheduled timely. The bill they sent me had no address to mail payment so I signed up for auto pay-I will not be using it!

We have the DirecTV streaming app installed on Apple TV. It freezes up about once a day, requiring that we offload the app and then reinstall it. Very aggravating. This has been happening since we got the service 21 days ago. Technical support says it is an internet speed and buffering problem, but we have 1 gig fiber to the house and the Apple TV is wired to the router.

Worst Company ever! Refuses to refund my money after mailing back equipment after I cancelled the service. Mailed from Hartford to Springfield. Had package tracked and was delivered by USPS. They are saying the can't find it and will not refund my money ($127.67 fee) for equipment not being returned. They keep giving me the runaround even after I provided tracking number and email from USPS that the equipment was delivered on 11/26. It's now 12/4 and still no refund.

Use customers. Hate customers. Liars. They say they won't leave packages on porch but will mail you stuff. Hates loyalty and loyal people. They will lie to you and hang up on you. Untrained staff with English as a second language.

Save yourself a LOT of stress and don't do business with this company. The phone call I had with them today was by far the WORST CUSTOMER SERVICE EVER. The staff is more concerned about upholding their policy than helping the customer. After canceling my over 20+ years of service 10/14/25, I was still charge MORE than my monthly fee by auto debit to my account. They apparently found their error and credited my account (that I no longer have) for the auto debit.

WOW can you make watching tv a nightmare, so you’ve decided to take over our guide for our cable TV and we go to on demand nothing's in order. Only whatever your stupid algorithm wants us to think we should watch. Can’t even search in by title, but an utter nightmare. A piece of junk let alone just trying to get through to you for anything else we need to.

DirecTV just told me that the dish in my yard is my property. I asked them to remove it and they refused. I explained to them that I am disabled and cannot remove it myself and they said that was not their property anymore because I canceled the service. Now I have this dish on a 6 foot tall pole that I have to find a way to remove it. I think it is horrible to tell me a disabled old man that it’s my problem. I guess that they think it’s cheaper to show up in small claims court and lose than just send someone to remove it.

This has been the worst customer service experience that I have ever experienced with a TV provider. They bill you for things that you don’t use and refused to removed charges from my bill. I would not recommend that anyone use DirecTV for their shady business practices and overpriced poor channel selection/packages. I have been their customer for years and this entire experience has left me with a very bad taste. DirecTV is a very poorly managed company and they will not be getting anymore money from me. They are a bunch of thieves.

No problems with installation, pricing (since it was during a promotional offer), or signal. My problem was with the confusing guide, channel set up, and too much pop up while watching sports. Cancelling was a horrid! I waited over an hour for someone (during the hour it kept saying 30 second wait…) to answer. Finally, it happened and I was told a supervisor would have to call me to cancel?? Really, a supervisor didn’t have to call when I signed up, it was simple. Why so much hoop jumping to cancel. For that alone, it will never sign up again. That process DIRECTV does is too shady for me. Not a good way to get customers…

I have been with DirecTV for many years. A little over a year ago I was having issues with our programs and watching tv. So I agreed to having a genie brought in and connected to our main tv. I ask many questions and was told there was no charge as long as I stay with them for 2 years. Well 1 year and 3 months later they started charging me for 4 tvs instead of 3 because of this genie they added that was no charge for 2 years. But now they count each box and counted the 2 devices on one tv as two now. I had this resolved but kept losing shows in the middle of watching and so on. Within a few days I remembered why I agreed to them coming in to put the genie in but think it's outrageous they want to charge for 2 tvs with the genies that have to be hooked together.

I had been a loyal DIRECTV customer for more than a decade and although I sometimes got behind on my bill I would always pay the past due payment to avoid it being turned off, this isn’t the only time this has happen but it will be the last. They gave me a bill extension date until 11/25/25 I started to pay the payment I wanted to pay half on 1 card and half on another but after I submitted my first payment, their system clicked over for my next months bill also included so instead of needing to pay 158 it now said I owed 479 and it wasn’t due until Feb 2026 which is clearly an error. I don’t have 479 laying around. I called because that was their error and they should have tried to fix it, the lady on the line said I’m sorry you have to pay the entire payment. I said well that’s not going to happen and I’m finally done with direct.

Worst service out there. Had to call in ever other day with no service on tv. Customer service is horrible because they just read off script they have and cannot fix issues. Keep hearing same old B.S. and same question over and over again. Would not recommend to anyone. Will have to get new provider. Cannot even talk to management also.

DirecTV is a terrible company. I don't know if they have incompetent executives or lazy people in middle management coming up with ridiculous policies, but the way they operate should be an embarrassment to anyone who works there. First, I was trying to create three separate streaming accounts because I have 3 rental properties where I provide all utilities to the residents. After creating the first two and using the same credit card on both, I tried to set up the third one and was given an error message that DirecTV will only allow you to use the same credit card on 2 accounts. Why???? This seems completely arbitrary. They will let you use the same credit card for 2 accounts, but not for more? Do they think this someone cuts down on fraud? That is what the zip code and CVV code are for.

Keep watching same thing for months on end. Streaming is the new way to go. Can not understand the people at customer service. Most don't speak English. People don't understand why I'm calling and don't understand what I'm saying.

I would like to say the customer service and their service is beyond awful. Once you cancel their subscription. They try to get you with more money with hidden fees. Please if you want to save money and aggravation do not even consider Directv for any type of service. They will sell you something that is not true. They are also very racists as well. They treat people so bad once they find out what gender you are.. They don’t respect no one. All they care is how to get you for their money. Please stay away from directv. Put your money in your pockets!

This by far is the worst company I have ever dealt with. There is not enough time in the day, to deal with everything I have gone through. I am still trying to cancel my service, after many days of talking, they still have not canceled. I guess if I report them, to the Better Business Bureau that will help.

The customer service and technical support has deteriorated greatly since I first subscribed more than 5 years ago. You start with AI support that is worse than useless and the live representative that finally responds isn't much better.

Well as a long term customer I will say that DirecTV customer service sucks they refuse to help people in a crisis like the government shutdown that affected many people, I for one got my service suspended because they would not help and extend my arrangement due to the government shutdown I did not receive my money and now they want to make me pay my entire bill to restore. I will be changing services as soon as I can. No one wants to be with a company that will not help in a crisis especially when it's out of the customer's hands. Shame on you.

My frustration is real! I have been trying to speak to a live person for over two hours to get and explanation as to why autopay wasn't working and why I keep being charged a late fee. Only when I stated that I was so upset I was ready to cancel their service was I given the (844) 572-5037 number to speak to a human. (Although, one not in the USA.) I am still angry and upset with this company and would NEVER recommend their company to anyone. BEWARE.

Well I just paid my bill this month after calling customer service. Absolutely no help there! WTH my bill bill went up over 20 percent in one month! They added Peacock Premium, they know who my internet service is, so they know we can't stream in the country. That added 10.00. What's with this 19.99 regional sports fee? I don't watch sports!!! They keep adding channels I never asked for, and can never use, because of where I live! One can only assume someone is making a fat bonus! I would've have given them more them more stars if they hadn't ripped me off! I've had this service since October of 2014, I'm not under any contract, I actually had no problem with DirecTV until they pulled this shady stunt, of raising my bill over 20 percent! Definitely a very unhappy customer!!!

Nightmare trying to cancel. Parents had gotten the ATT DirecTV and somehow service got disconnected but no record of cancellation. Knew the date of the last legit billing cycle but no record of cancellation. Tried to say that a bill issued in one month was payment for previous - but the bills in front of me showed each month billed at the beginning of the month. Expected us to pay half of remaining balance and wouldn’t even count the one extra month that had already paid (afraid not to pay something when DirectTV continued to send bills with late charges. We were asked why WE did not contact them immediately to report the continued billing.

The new “Start from Beginning” pop up can not be disabled. I do not want to see it and they do. Or allow me to turn it off. - irritates everyone when every channel is changes - surveys no purpose except to pops-off customers.

Tried to get them to send me 2 wired genies to replace 2 wireless genies after my main receiver caught on fire and the wireless stopped working. Previously had a wired system since I’ve had Directv for 30 years, all the wiring still exists and to test that I borrowed a wired genie and had it working in less than 5 minutes. Directv maintains that I needed a technician to install and I keep telling them I will self install since they just need to be plugged in and hooked to the tv. I don’t want a technician since the last one made a mess in our home.

I called DIRECTV, got a hold of technical support. The woman never told me her name. I am 72 years old. I have macular degeneration and I cannot see very well at all. She got very exasperated with me and was breathing hard on the phone. I was paying attention to something else other than me because I had to keep saying ma’am ma’am to get her back on the line. She said not once but three times. I have been on the phone over an hour with you trying to get this done. I told her I said, "I’m sorry I have macular degeneration. I cannot see very well and I know you are upset with me." She never said one word not like that’s OK. We’ll get it. Nothing. I am very disappointed. She was extremely rude.

I have never dealt with such a dishonest company like this before. When I signed up, everything seemed fine - I was able to watch tv - then just like that nothing worked. On phone working with someone for 1 1/2 hours and she said I had to set up a new email address?? I did that but nothing worked, waiting on a paid company to try to come get it to work. I tried changing the fake email to the real one, but the system won't let me, and they won't help either. So - the billing went from my original email address into this "fake" email address and I see that the charges are WAY more than what I was told. Each time I talk with someone, I get a different story. This company forces you into having a new email address, charges more than quoted. Stay away from them - I've had hours of being on the phone trying to get this resolved - to no avail.

Do not expect to receive promotional rewards. Met the 90 day service that was required in order to receive the $100 gift card, but customer service advised that I did not redeem my reward which clearly was a lie. They kept giving me the run around and how there was nothing that they could do due to the redemption period ended. The Gemini device is good, but don't be fooled by any of the rewards.

DIRECTV makes false promises in order to nickel and dime customers. Instead of making a bit less money, the company charges (overcharges) customers. If you call customer service, they will give you the song and dance and maybe even the illusion of a discount. The following month, however, your bill will be back up because of new pricing.

I'm utterly disgusted with this service and haven't even officially started, I got my boxes. I specifically stated I had 4 tvs they sent 5 boxes, then after waiting for the internet to come now I'm being told that my area the tower has a high capacity so the service won't work in my area,, I asked to speak with a supervisor Liam I who would not disclose his badge number, he was rude, unprofessional and seemed to care less about the fact that I as a new customer am not able to get what I paid for,,, For anyone looking for cable don't use DIRECTV or Xfinity. They are 2 of the worst cable companies.

I’m been a customer for 19 years and it was a total disappointment, customer service phone horrible, it feels like they selling a timeshare that you can’t never get out, I call for options to lower my bill rate, as a customer you don’t have right to pick what’s best for you, and it have to be what they dictates to tell you because is not part of that package is like selling you a time share not fair.

Up until November 3rd, I was a loyal and happy customer of DirecTV ever since 2014. Every year they kept my monthly subscription fee below $50 as I opted for the most basic package they offered without any extras added on. Towards the end of October, I received a notice that my bill was going to triple in price to a staggering $145 from the $42 I'd been paying. Not representative from billing nor the loyalty department tried to do anything to lower my cost aside from offering a one-time $200 Visa gift card. I told them that being a loyal customer for the last 11 years should account for something.

I would give zero stars if I could. I have them for satellite years ago but I have been streaming since for few years. After leaving HULU due to mobile devices not working and having to call to have home location reset, they use IP addresses as geo location incorrectly. When you have a wireless internet, it doesn't work. I used YouTube TV for over a year, only they don't have Discovery/History channels, but work much better and is cheaper with discounts for up to 4 months. They have raised prices during this time and cut off Disney/ABC with zero notice and my recorded show from them on DVR. So I tried DirecTV they set my account up wrong and got my name wrong and wouldn't fix it, I had to.

Was told my bill would be 110.98 each month. Now it is 120.98 each month. That will be $240 over 2 years. I was told this should be no big deal by them. Now I have to call every single month to get a credit. I have only talked to one person that was actually helpful and gave me a 330 refund to cover 3 months so I won't have to call for a while. Today I spoke to a supervisor and they only want to do a $10 credit instead of the $20 that I am owed. They keep arguing with me about it being a refund instead of a credit. Who in the hell cares? Just get me my money back. I am so frustrated!

This DIRETV company has lied to me 2 times. I told them very clearly I wanted two channels. Fox News and the Lifetime Channel they assured me it would be in my package. Well it wasn’t. They just told me it would be to get me off the phone. I called them and told them neither channel was coming on. They then told me the 2 channels were not in my package and if I wanted them I would have to pay $60.00 more a month. I am furious for being deceived and lied too. They should not treat customers like this. Please do something such as fining them so they won’t do this to other people. I am a senior citizen living on very limited income. Thank you.

I've been paying my DirecTV bill for years on their website. Now I'm getting an "Aw, Snap" pop-up repeatedly on their website (Chrome browser). By calling their phone line, they want to charge you a service fee for this payment mechanism. This is their way of forcing you to download their app.

DirecTV offers a signal for a per month charge. Although they acknowledge a "good customer" for being loyal, and paying $125+/month for 3.5 years, they have no compassion or consideration for federal workers who are STILL WORKING but not receiving pay! FIND ANOTHER STREAMING SERVICE!!!

DirecTV satellite dish installation has damaged my house. Years after dropping their service their dish sat up on my roof largely ignored. After many years we have come to need to paint our eve’s where the brackets were attached. We were able to remove all but one. And it won’t come off. Contacted DirecTV and requested that they send an installer to remove the bracket. But they said since I am no longer a DirecTV customer go pound sand.

Please...Please don't do it! I have been with DirecTV for years and it has been extra stress for me. Most of the channels don't work and DirecTV is high for no reason. They go up on your bill without notifications which is illegal and then call you to add more packages. I am not pleased with my service. They promised me a 300 dollar gift card and I never got it.

STAY AWAY FROM THIS COMPANY. Got the service on July 20th, 2025. Keep buffering & canceled the service on August 10th & got the cancelation email & asked me to return the equipment with the label they provided & I did, 3 days ago charged me $130.10 for the equipment & after 3 phone call & being on the phone for 57 minutes finally got my refund. By the way, the customer service is out of the USA & they are trained to read you the screen

This is the worst service that I have ever had. I switched over from Xfinity, so that tells you how bad this is. I constantly have to restart my streaming DIRECTV box. It cuts out in the middle of almost every single program every other day. Then it’ll be several weeks with no problem. I cannot wait for my contract to be over because I will switch back to my previous provider. This is awful.

Our service is out yet again, which seems to be a weekly issue! Don’t care anymore. We are moving. We are moving so we can CANCEL our lousy service! Good riddance. You suck. WILL NEVER USE DIRECTV AGAIN!

Had to give it a star just to write this review. It does not even deserve a star. Horrible to get a hold of anyone like a live person. Overly expensive. Tried to cancel and can't. Don't ever go through them.

The worst of the worst customer service as well as signal. I've called this company 53X for help. Absolutely worthless help. Waiting for my contract to be done. Last time I called the representative threatened me and said what did I do to the equipment. Are you serious? I'm a senior, how dare they say that to me

Worse customer service ever! Charge you $5 for any help with bill. Make payment arrangement so service won't get disconnected. They can cancel that arrangement even though you get confirmation # and told the arrangement will be honored. Then tell you can still honored payment arrangement but you'll have no service until then date. If want service have pay now. Seems little under handed. Guarantee one thing, but then turn around and do the total opposite. And then put me in a position. I have no choice to pay or I don't get my service back. I say look for streaming n a different service. You'll get so many more channels and hell lot cheaper. Now I'm stuck with this shitty service until budget different service. Honestly there's no service out there that isn't out to screw you over somehow. Only way they make money buy ripping you off.

I have been a Directv customer for 20+ years. My bill has gone up and up, I call and they will lower it a few bucks and then a few months later it goes up again. Then, their equipment quit working and they wanted to charge me to fix their equipment. When I called to cancel, all they said was they were sorry to lose my business. They didn't try to retain my business, offer to fix the problem, or anything. Warning to everyone, don't do business with Directv.

Start from beginning annoying pop up. It Cannot be disabled and it is quite annoying. DirecTV should give an option to remove this pop up and users should be able to set it up in Settings if they choose so. Terrible.

We have had DIRECTV when we lived in Florida, and Colorado with satellite dish service, and it was very reliable. We lost service when there was a hurricane, but in Colorado even snow did not interrupt our satellite service. We moved to Lakewood CO and unfortunately we opted to start service again with DIRECTV. This time they sent us a dongle. We have high speed cable internet service, so it was assumed we would have no issues streaming service. Well it is a nightmare. First, our volume controller for DIRECTV changes our settings on our tv so we need to use our volume control on the tv remote for volume control. But since we have had service, we lose internet connection continuously.

Worst experience! I signed up for DirecTV services with this location and was told it was a 10 day trial. After 2 days it was determined I couldn’t utilize the services with AT&T internet with me working from home. The return and cancellation process has been a NIGHTMARE since July! DirecTV reps try to con you to keep the services after you’ve determined it’s not a good fit and they refuse to hear you out and cancel all services. They have fraudulently billed me for a streaming device that was returned back to the store on Bell along with the internet modem mailed back in to AT&T per their request. This has went on for months now. Taking time from my day and life for the exact same conversation. This is ridiculous and they have to do better!

Do not trust. They have a 5 day free trial which you add things on to see if you like them but then Directv CHARGES YOU!!!! They charge you the minute you say ok so they take all that money out of your account. I'm sure it's in the fine print but no other streaming service does this. No thanks Directv.

Tried to move service and it took over an hour to do what should be a simple request. I also wanted to remove HBO MAX which seemed to take over 30 minutes to do and then they said that it was added. Ridiculous customer service. Oh then I tried multiple times to speak to someone stateside but never had that opportunity. Very poor service, can’t even call it customer service.

When you cancel they will still charge you through the end of the billing cycle. If your billing cycle is on the 1st of every month and you decide to cancel on the 2nd of the month you will be charged for that whole month. No pro rated refunds. This is crooked.

Product is completely unreliable and requires constant resetting of devices. Price is comparable to other services but lacks reliability that cable offers. Customer service is a chat bot and talking with people offers little to no empathy.

It's generally okay, but why do they provision a "local" ABC affiliate that is in La Crescent, Minnesota for Eau Claire, Wisconsin, when we have OUR OWN ABC affiliate? I tried to get it through their 2-braincell chat and phone support that a 54703 billing zip code should get a 54701 TV station (5 miles away) and NOT a 55947 station (90 miles away), but they kept referring to their cheat sheet that said my Wisconsin zip code gets a Minnesota station that is 18 times farther away. I guess idiots in support don't fall far from the tree of the management who made this ridiculous provision! Before my next renewal, I may switch to YouTube TV.

Worse cable company ever. They are liars, they stated we missed a payment which we not and they added HBO/Cinemax without our consent. I do not recommend this company to anyone. We're going to start streaming in future.

As a customer of Directv for many years, I was shocked to see that they continued to bill me months after I spoke to someone, service was disconnected and was told the cancellation was taken care of. When I saw the bill on my last statement for 198.00 and realized it had been for 4 months AFTER I cancelled, I called customer service. The supervisor was beyond rude. Had no interest in trying to hear my side and basically said the 800-plus dollars taken from my account was not her problem. I WILL NEVER USE THIS COMPANY AGAIN AND ADVISE ANYONE TO LOOK AT SPECTRUM OR OTHER OPTIONS.

Directv Stream is very good IF it is compatible with your TV! I have 2 Vizio TV’s. The OLDER one can be fully controlled by the Directv remote. The NEWER one has to be turned on with the Vizio remote first. Then the correct input has to be chosen before the Directv remote will work.

I had DirecTV for many years until they decided to censor their viewers! I had argued with them about the charges which were unfair. Charged over $6.00 a month for a "sports fee". I am a 74 year old widow and I do not watch sports at all, so forcing me to pay this fee month after month was unfair in my opinion! They should be charging this fee for the sports packages! They are always raising their prices and the customer service is the pits! I finally cancelled and went with Dish which is a little pricey, but hassle free with great service and polite customer service! I agree with all the reviews about how greedy DirecTV is!

I switched service to DirecTV after getting a promise of a $200 gift card. I called several times and was told it would arrive after three months. I called after three months only to be told I had the wrong package and I would not be receiving the gift card. Will cancel this service.

My wife and I just got DIRECTV, for the 2nd time. This lie, they said after 1st payment was made, we could get the due date changed to the 1st, vs 24th. The last time they lied, we cancelled, but we got drawn in by their arrogant lies, this time, unfortunately. As a disabled veteran and wife as such, we find the actions and lies to be despicable. We highly recommend taking your business to honest and reputable businesses, which DirecTV clearly is not. These statements are our personal opinions based upon our experience.

If sports is what you want/need....pay for ESPN streaming. When DirecTv first started, it was an honest satellite company. It has changed drastically to a money-hungry organization that has no problem treating their customers poorly. It is clear why they have lost over 2 million customers in the last decade. Terrible equipment that had to be reset on a constant. Insane rate increases- only to have them suddenly offer a BBD when you threat leaving. "Contracts" that are also 'pre-pay'? Makes no sense. Sad what this company has become. I will never do business with them again.

Here's another unhappy customer. This company spends exuberant amounts of money on advertising to lure you in with promises of great prices on their product. One year later, those great prices disappear along with the picture on your screen every time a cloud passes overhead. When I've had enough of the hard pressure retention team so-called price slash to keep you as a customer, not to mention 25 minutes on my time to cancel, even making you feel highjacked if you strongly say I've had enough. Oh and don't raise your voice to them, they'll disconnect the line and you'll be forced to start all over.

I've preferred DirecTV over Company/Xfinity for years. But recently I was frustrated about wonky online bill payment procedure. Pop-ups during the process, then when I attempt to close those, some don't have an "X", so it compels me to "Back to previous". Site closes! Log back in. Try to click their Feedback button, but it is shut down from communications. They don't want the hassle. That doesn't make the frustration go away.

For the last couple of weeks, when we use DirecTV, certain channels say "Satellite Signal Outage, switching to streaming." This is fine but it means we cannot record which is what we want to do. I called DirecTV and got an Artificial Intelligence agent who took me through a bunch of hard-to-understand questions, such as look at the back of the box for the satellite in cable, look for the red reset button, etc. It is very frustrating and after 10 minutes of this, I requested a live person. The AI agent's response: "Thank you for that. I understand that you want to talk with an agent." Then I was disconnected. DirecTV is apparently trying to cut costs by getting rid of people. I understand the need to cut costs but what about helping customers get the service working? I'm very angry about DirecTV hanging up on me. I advise people NOT to sign up for DirecTV. For the prices we pay, we deserve better service from a real person.

We are new customers with DirecTV and are very unhappy with their service. We were promised access to local channels and after two weeks we still do have access. When you call for tech support you can not get an explanation. The original installer left us his Name and number and said to call him if there is a problem. Still waiting for him to call us back. We never had this kind of problem with Dish.

I have been a customer since 2008. This summer, the hard drive failed. I called for a new one and they told me there was be a charge. I said bull. Finally decided to do it, but they never shipped the new hard drive. Called again the end of July to cancel. Was told I would have to pay one more time. THEN they said I had a credit. Nothing was sent to me by way of a refund. Phoned 2 weeks ago and was given a confirmation of the refund. Called today because hadn't received the refund yet. 1st call disconnected. 2nd call I am told that the refund was processed today. No kidding...probably why I was disconnected. I was told I will need to wait ANOTHER 14-21 days to get my refund. I told the person on the phone that was unacceptable and wanted to speak to a supervisor. She got snippy with me, put me on hold, and came back telling me to call the refund place. Phone number she gave me was wrong. Nothing like holding onto my money. So mad!!!

Several months ago, I switched our 4 TVs from the Genie remote to the Gemini remote. What a disappointment, the first receiver and remote was free, but had to pay $$ for 3 additional. The Gemini remotes are terrible, much worse than the older Genies. The buttons are smaller and harder to use for my older hands and lack adequate memory and processing speed. They frequently lock up and require reboot to resume. I can't find any way to contact DirecTV to tell them about this problem by email or chat.

Do not do any type of business with DirecTV. Customer service will lie to you when signing up about billing and when you have any concerns about billing, they will simply tell you "sorry", without any corrective action. Always remember a genuine apology comes with corrective action. "Sorry" is only a word without it.

Tried to cancel my service, since their monthly fee doubled in less than 2 years. I called first thing on a Monday morning and they told me that they just started processing my payment. Wouldn’t cancel it, even though it hadn’t yet gone through. No good will, just “screw you mr customer and give us more money”. I won’t use their services again ever. EVER! Greedy money grubbing piece of 5h1t company!

Have had this service for over 8 years now and I think I just had enough, I understand that sometimes they need to raise the price but now they just changed my package to basic, I only kept DirecTV because of my kids being used to couple of the channels, but they just changed those channels and now they want me to upgrade my package to be able to watch this channel, so not only my price have double with my current package within time but now they want me to upgrade for more money to keep this channel, unbelievable, with so many YV options this days, there is really no need to keep DirecTV, specially if they don't value customers, get other TV services, it is cheaper, easier and better.

I use DIRECTV service for over 10 years and was happy with the service. I moved to another location where the service was not available and they owed me over $300 in refund but never paid it. I called them multiple times and was told that it would be refunded, but it never was. I would not recommend using DIRECTV because of their lack of customer service and also their price is much higher than other streaming services.

We have been customers of DIRECTV for 16 years. During that period we have paid them $20,000 plus. They recently raised our rate by $50. I had to cancel because I can’t afford. I canceled on September 4 but they are requiring me to pay until September 28 when my bill cycles. They would cut my service immediately if I didn’t pay, yet these greedy bastards require me to pay another month when I voluntarily canceled. Probably need all these extra funds to to pay John Stankey’s $26 million salary!

20 year member and now I've been without cable for 2 months all because I ask to get updated equipment because it’s been 9 years since I’ve been updated. 4 technicians later and four days of work and I still don’t have cable. 31 hrs on the phone with customer service in two months and now they send me a bill for my cable. Currently on hold for the third time today and I’m being told they're doing their best to help.

Very Greedy company. I tried cancelling my service yesterday. Waited an extended wait time, because they make you talk to someone. No other streaming services does that, you can just cancel by the click of a button. They want you to talk with someone so they can try and talk you in to staying. I have had service for four years now. The rates were constantly going up, for what they call market changes. Yet when you call to cancel all of the sudden they can get you a better deal if you stay.

How do you charge $12,000 for DIRECTV business NFL ticket? And you don’t even have YouTube games one of the biggest games of the season Kansas City Chiefs against the San Diego Chargers. This is absolutely ridiculous. Your prices are ridiculous and your service absolutely sucks if you offer something, you should offer all the games

I canceled my service for the reason that they no longer offer NFL ticket. But I was told I'm still responsible for the entire month, because it's too much trouble to prorate the service. Ridiculous. Stay away from Directv.

Customer service is a bad joke. I started my complaint on August 21. They told me they would send a new TV control box. I received a power supply and hdmi cable instead. I ended up driving to their DirecTV Store. The agent there showed me what I was supposed to receive but couldn't give it to me. So he got on the phone with customer support and over 30 minutes later they promised to send it out on Monday. We Waited. Today September 4 I called customer support. They had no record of having sent me the item and hadn't called to tell me this. I've purchased the box today and am going to hope it arrives. If it doesn't, then I'll switch carriers. I'd previously left Xfinity due to technical failures that they couldn't correct.

The two so-called gentleman on the new commercial for streaming on DirecTV is absolutely disgusting, I cannot find my remote fast enough to change the channel or mute it. It is absolutely SHIT! For this reason and this reason only I will never ever go back to DirecTV.

Been with Direct for years, we called and canceled them because they priced us out. We are on a fixed income. We thought we was paid up even the representative said we were but they decided to get one more payment out of us. I will never use them again and will tell everyone how they screwed us. Thanks Direct, take all you can get

The price just keeps going up and up and they really fail to understand that they are pricing themselves right out of the market. There are so many other streaming options available to consumers without all the hassle and expense of dealing with DIRECTV.

April 2024, I canceled Directv, because it was too expensive. I paid the final bill and called them to make sure that I didn't owe anything else. The customer service rep. said I didn't owe anything. June 2024, I received my final statement and the balance was zero. May 2025, I received an email stating that I owed $440.00 for breaking the contract. The email said that it was turned over to the internal collections department. Neither my wife nor I agreed to a new contract.

DirecTV is a scam. They add charges every month!! They are scamming seniors and disabled customers. Continues to charge even after I discontinued service!!!! THEY LIE AND CHARGE FOR SERVICES WE DIDN'T HAVE OR ASK FOR.

I have DirecTV and have had a problem with reception since day 1. The programs are always fuzzy. I did not have this problem with a previous carrier. The programs freeze up constantly. I called them and they refused to do anything about the problem. Total waste

We called for them to come out and fix our WiFi. They set up a time to fix it, I took the time off work to be there so they could fix it. My problem is, they said they would be there from 2-4 then when I called to let them know they said 4-6pm. After I called again they said the guy said we were home. Which was a lie because I made sure I was there before 2 and never left!!! Now they’re saying they can’t come to fix it until NEXT SATURDAY!!! So another week without WiFi!!

The Representative misrepresented the service in order to gain my signing up. I asked him numerous times if I would receive Paramount+ in order to watch Landman, 1883, 1923 Tulsa King, etc. He assured me it was included with many more channels than I had with DISH. It was installed today, less number of channels and they are only junk, as well as no Paramount+. Customer Service is closed now, but my research is telling me to file a complaint to the FCC and ask them to cancel the service without penalty, due to the misrepresentation. We will see how this ends...

I got service to DirecTV through A T & T… Good reason to not deal with a 3rd party!!! I was moving out of my apartment 6/1/2025 so, I called AT&T and also DirecTV to discontinue as of 6/1. I returned equipment and got receipt of return. Service was on autopay and they continued to bill for 3 months and I didn’t notice until yesterday 8/9. I had been billed for 3 months and didn’t even have their equipment. They being DirecTV refused to return my money for a total of $315.75. They said they had no record of discontinuing service! Sorry but this is f… up! No referrals from me!!! Beware!

Don’t use Directv. They are attaching contracts without your consent. They offered a free upgrade then I cancelled the service and they said I was in contract. Jessica employee # ** would not waive fees. I’m calling Cox headquarters Monday. I have been with them over a decade and they will do anything to get money.

DirecTV is the worst, We had agreement with them for the 112.00 Package Plus. They were going to give us 25.00 knocked off for the inconvenience because the technician didn't show up twice then the third time he shows up after 4 pm instead of 8 to 12, the first payment should have been 97.00. Instead they took out 167.00. Now they shut it down because they tried to take out 176.00 and the money was not available so now we have no TV. So the wife basically told them to leave it off and we better not get charged for anything else. That place treats their customers like crap.

Do not sign up for DirecTV unless that's the only thing available in your area. They are absolute crooks. They will quote you a price on the phone but your bill will be much higher. They will outright lie to you and don't seem to care. If you cancel, they will charge you a $440.00 early termination fee/if you need customer service, your call will go straight to the **..Yes they sort of speak English but you will not be able to understand them. Just don't sign up in the first place. You will be sorry!

Approximately 6 month lost my job, called to cancel horrible service today, explained why, was threaten by Customer Service person that he would put through charges for remaining amount of contract that end in 4 months, he attempted keeping me on phone while he charged my bank account. Was threaten with reporting me to the credit reporting agencies. The service was horrible, due to contract disputes issues not related to me channels I paid for was not available, no credit issued, channels cutting in and out, had to replace equipment 7 different times, do not do business with this company.

I signed up for AT&T internet service and DirecTV TV service under a bundled plan where I paid AT&T monthly for both services (they were part of the same company at this point). After multiple rate increases over several years, in March I decided to save $100 a month by moving to YouTube TV (which is wonderful BTW) and Google Fiber's best plan (also wonderful). I called the 800 number on my AT&T billing statement and the representative gave me a date that I had to cancel by to avoid paying for another month's service. I canceled several days before that date and was told my services were canceled. Then at the end of August I received a text saying I have a $189 bill from DirecTv due. I called the 800 number on the notice and was told I had this balance because I canceled 3 days after my billing cycle and their policy was to bill the entire month.

Company will not stop billing after request to end service. Told us we have to pay for 26 days of service till the next billing cycle ends. Tried to request a different package prior to changing companies. They refused to discuss until we canceled. They said we have to pay for service until August 25.

In my last bill I noticed a disturbing increase. I am NOW being charged an additional $15/month for a service I did not request and do not use. That's a $180 annual increase. It's called "Advanced Receiver Service." I have been a loyal customer of DirecTV (formerly owned by AT&T) for over 10 years now. I live on a tight budget (sole income from Social Security) and this is a big hit against my income. This company has forced me to seriously consider dropping their service for a competitor, and I am extremely serious about leaving this company. According to management, they cannot override this new charge - they have decided it's in their best interest to potentially lose thousands of customers to collect the additional $15/month. Well, I'm one of those customers. I have spoken to customer service and asked for management to get involved only to realize there is nothing they can do, according to them.

The service is ok, but everything about customer service is so bad. When you try to remove packages or add-ons online, they are always pending; you have to call them. I usually request 2 for Spanish because when I press 1 for English, an ** answers all the time with a very bad accent. Today, I pressed 2 for Spanish, and the ** answered. I was in shock, but I continued because you get 1 in a bunch that you understand everything, and this man was great. When you try to chat with someone in customer service, you get an AI that has no idea what you are saying... I will soon get rid of this. I had this for my child because they have the baby first channel, but that is it, and I am just relying on my apps.

I was never a big fan but it was acceptable as I don’t watch tv that much. But recently was surprised when I turned it on and everything was different, and not for the better! It is a huge mess, very disorganized, and I can’t even pause a show to leave the room or it goes back to the beginning when I return. I’m so frustrated I will probably be cancelling. I don’t know WHAT they were thinking. Horrible mess!

Failed service, technician, and supervisor support. Technician gave a wrong diagnosis, returned and gave a second diagnosis, DIRECTV scheduled 3 house appointments and failed to show at all of them. They keep giving empty apologies. I cancelled service.

DirecTV is unbelievable and has the most horrible customer service I have ever dealt with, PERIOD! I have tried speaking with them (talked to 16 different people) to correct a scam charge for over 6 months. They don't care about listening to you nor do they care about "what is right and wrong"! They flip the script on you about charges and the techs that come do a service call don't explain hidden charges and coerce you into making you sign for "service done" and they changed the status on our account. All the while, the CS reps filed and escalation report to further reach an unwarranted charge and I was told that I never should of been charged. Still calls, texts, emails- pure harassment for $200.

I have been with DirecTV since 2009. Every month I have to call them about my bill. One person will tell you your bill will be a certain amount for that month, but the next month it's always higher. When I called to asked about my bill they made up some lie as to why it went up. I told the lady you all charge what you want when you want. I WOULD NOT recommend DirecTV to anyone. The only reason I'm still with them is because I DON'T like change.

I wanted to watch the new Dexter resurrection show and DirecTV was one of my options. It let me watch the show until they took $90 for the subscription and now it wants me to get another subscription and pay it. I can't watch Dexter anymore now that they took the money. It's very misleading and unethical. They wouldn't give me a refund either. I'd never recommend DIRECTV to anyone. If it we're Netflix or Disney Plus they'd apologize and issue you a refund.

The whole thing is a scam. 3 minutes of ads every 5 minutes. Pay for your subscription, pay more to watch anything that is not absolute stinking garbage. Just pay and pay and pay and pay then be prepared to pay some more. Maybe get some flops for free (well there will be 30 minutes of ads to steal your life).

Buyers beware. Their customer service speaks with fork tongues. They don’t keep notes when you call and nothing they can do or help you with your problem then you will get the runaround when you cancel your account

Company unable to transfer service from wife to husband so they say a NEW CONTRACT must be obtained. ATT and Directv have been working for many years now to integrate their web support application and they could never get the login to work. Now, they are spending several more years trying to separate the logins and can't even get that right either. One big terrible joke brought to you by ATT.

Can’t even get through viewing a 30 minute show without it freezing or constantly buffering!! This problem is daily and hourly, Can’t even playback recordings without freezing - if you fast forward it freezes OR return to the beginning of the recording.

With all the digital electronics we have. They could cancel charges immediately. DirecTV is lying.

After 8 years of loyalty, there was nothing they wanted to do to keep me. I was paying 145 after taxes. I spoke with someone of another county who offered me 40 dollars off my first month, that was it. Directv makes 27billion a year, and won't extend and honor their loyal customers to keep them. So I cancelled.

Absolutely the worst service I’ve ever wasted money on! Bad connection. Bad customer service. Bad shows. Repeatedly showing the absolute same shows repeatedly and movies. For the money DirecTv wants they should have better varieties of shows and not make us pay for the Spanish shows or the ongoing endless bore that infomercials bring about worthless programming and propaganda. Furthermore the amount of time your service is interrupted we should be refunded! Worst company. Worst salesman. Worst customer service. Worst at everything and will not pay another dime to this worthless company.

So, I bought their general pack not long ago, and at the time (just like you sign the terms and conditions for any general subscription based platform) I signed their terms and conditions, knowing that the free trial would expire in a few days, and a day or so before that happens, I will receive an email about the same if I wish to cancel the subscription. Fast forward to now, (having previously used the service for a combined total of once for an hour of watching a wnba game) I've received a charge on my credit card, and told them that 1) I hadn't received an email whatsoever from them about it. 2) The charge is still pending so it can be cancelled, and that no one in their right mind can remember the number of days any of their subscriptions free trial lasts. 3) I tried to cancel the subscription when it was during the free trial (I remember this because this was prior to when I got charged on my account).

It is sad when customer representatives in an organization tell you one thing and then later another representative says something different. I had my roof replaced and the roofers got rid of my satellite dish. I contacted DirecTV and requested a replacement satellite. The representative informed me that she would waive the $49 charge for replacing the satellite. She also said not to pay the technician due to this waiver.

I just started, got the genie box and I was told by cust. service and an email that my first payment is due 10 days after I received the box. So now they are not honoring it, so they are shutting my cable off, so don’t get them, they lie.

I called 3x. First time I was assured I would be OK after I made a large payment. My service wouldn't get interrupted till Friday. Well on Wednesday service was interrupted. After calling irate my service was restarted & assured again I was ok till Friday to pay the past due balance of $92.15. Today I turn on TV & no service!! I call back & girl tells me, "Sorry it was only for 24 hrs!" WHAT! I had a pymt arrangement in place. So I ask for supervisor & she tells me, "Oh sorry. Can't help till you pay the entire bill. Past due of $92 & new bill of $189 that was just generated." What in the world is going on with these people. On top of that good luck getting someone who comprehends you or you understand them. Their prices are out of control & their staff is horrendous. Everyone has a different story. What's crazy is they know they've got us.

Was a customer since 2007... not anymore! I had my roof replaced after a hail storm and needed DirecTV to come reinstall the dish. Scheduled us for a Friday between 8am and noon (which is ridiculous). I stayed home from work all morning just to get a text from the tech that he couldn't be there till 1:15pm. I came back to my house that afternoon at 1pm to meet him. No show and no text and wouldn't answer calls. I left at 2:30pm only for him to show up at 2:45pm, ring the doorbell and get back in his truck and leave. Then they still tried to charge me for the service call! Cut the cord! I went with streaming that same day... and am saving about $150 a month. I will never use DirecTV again!

Hi, my name is E.L. I called customer service today. Today is June. 21st 2025 I called customer service because I’ve been a customer with him for over 20 something years. They just raised my bill to over $70 and they weren’t able to drop it down even though I’ve been a customer for them for like over 20 some years. I talked to a supervisor. The supervisor did not care because she said she couldn’t help me. The tumble label that you’ve been with the company for over 20 some years instead of being loyal to you, they won’t help you out.

I have had DIRECTV for over 20 years. In that time the service has been ok. Now due to their billing issue they took off of auto pay all my discount have come off and now I suppose pay double what I was paying. I hate to say it but I will be cancel my cable. I feel like I getting rip off and I been told 3 different stories. I guess company doesn't care about customer service. Only the bottom line. Hate to do but I been left no choice.

Cancelled on the 5th and they still charged me until the end of the billing period. Wouldn't make payment arrangements with me and still said they would charge me a late fee if the balance wasn't paid by the due date. After 5 years and paid over $12k, thanks for nothing. Do not use this service!

I was a 15 'ish year DirecTV customer. The service has deteriorated and the price has greatly increased in the past few years. It is at a point, the majority of the channels do not/cannot even feed through the satellite connection, but through my household internet connection. BTW, which I also pay a separate bill for. As sketchy as my local cable provider is, it is still more reliable and far cheaper than DTV. I'll be switching to streaming platforms only very soon.

I Originally got My Service with Frontier and I only signed Paperwork with Frontier. After a few Months I was paying 108 dollars for Half of the Channels I was getting from Spectrum, My Sports Channels that were to be included stopped working and Said I needed to pay for them. I disconnected the Device 2 months ago and when I called to cancel the Service Representative was Ride and told me I signed a Contract With DirecTV and it would cost me over 300 dollars to Cancel. Please do not use DirecTV unless you have No Other Choice. And Frontier should not be Pushing them with their packages.

It is indescribable how poor the DirecTV process works. I subscribed and was happy. Then I cancelled which also was smooth. A month later I decided it best to re-subscribe and went on my account. There was a note that said "We want you back", click here, it is simple. Well, that did not work, kept getting error messages and had to call customer service. After close to an hour, we were all set until they sent me the message to activate via email while on the phone. It would only work if I changed my email, I said that was ridiculous and was not going to change my email. So I was told they could not activate, we agreed she did an excellent job but since it could not work, I was done (so I thought) and we hung up.

I called on may 11th to cut off the service and they would not let me, called two more times. Got Dish network, 150 a month less on may 10th. Bought their box to a UPS store to return already and today I get a past due bill for this month, called again and they won't prorate or anything. Horrible company and we literally moved to another state two years ago and couldn't even get them to understand we moved. Please avoid them, overpriced and they can't understand English or help you with anything.

I moved from Ohio to Tenn last year. Signed up with DirecTV.. Did not like their service. I was Billed for cable mobile and internet separately.. I then switched to Spectrum. They promised to pay up to $500 for early termination fees from DirecTV.. I was charged $394. Spectrum said they needed an itemized bill from Direct TV to reimburse me the $394. After several calls to DirecTV a Supervisor told me it was not an option to send the bill.. I had to use my bank statement to prove my payment! Spectrum would not accept that. So I end up disputing the charges with my bank. The bank said what DirecTV was doing was illegal.. A merchant cannot withdraw a charge without a receipt of some kind.. Never again!!

Bunch of lies. Talk to eight people all lied to me. Had my service cut down to make my payment cheaper from 214.00 to 136.00 a month. Been four months my bill is still the same even though they said it would be cut down. Flat out liars.

Very poor customer service. Can't understand the person on the other end of the phone when we're trying to get help. We get mad and frustrated to the point we just hang up and don't bother because we can't understand them or what they're asking. You need to have people that we can understand. They need to speak English good English.

I had so many problems with connecting to someone to help. Robot is the first step always. After 8 years and many overcharges that they refuse to remove, we were charged $150 to stop our service. They said we were exiting our contract early. There was not a contract and I am taking my complaint to the Better business bureau.

I rearranged my living room and my current access is no longer functional. I spent over 2 hours on the phone with no resolution and was told to call back. The absolute worst customer service ever. I will be changing internet and television providers. Ridiculous considering what a simple need I had relocating a port or getting longer cables.

I recently moved to a different state and had limited TV provider choices. DIRECTV was the best I could do. I have been dissatisfied with the reliability, the channel choices, getting the apps I want, setup, and customer service. I have had numerous problems, which the service rep always blames on my internet service ATT. This company needs to make massive improvements in every area. Would not recommend.

I lost my husband this month so was looking for ways to cut costs. DIRECTV was one way, by cancelling to go with a less expensive streaming service, saving 167%! There was zero flexibility, I cannot cancel until the end of my current billing cycle which is June 15. Not only that but it appears I am under contract for adding an additional line in Oct 2023, so will have to pay to end that as well. So, not only am I NOT saving any money this month, I will owe additional money at the end of the current billing cycle which cycle! No compassion, of offers to waive, nothing! I am a 16 year customer, after today’s experience, should the streaming service not work for me, I will NOT be returning to DIRECTV! Poor service, high prices, old outdated equipment… And now I have to figure out how to remove a dish from my yard! Of all the service companies I am trying to reach out to since my husband passed, this is by far the worst experience!!

We had DirecTV satellite service for several years, then switched to Dish a few years back for a (slightly) lower subscription price. When Dish kept increasing our monthly fee, we decided to switch to DirecTV Stream. After I signed up for the "no-risk" trial of DirecTV Stream, I called Dish to cancel that overlapping service. At that point, Dish transferred me over to a customer retention specialist who made me an offer that we could not refuse.

Having been a DirecTV customer since the construction of our home (20 years), I have witnessed the gradual decline of the service and the constant attempts to squeeze customers financially through minor charges, nearly annual price hikes, and exceptionally poor customer service from representatives. After two decades of loyalty, I have decided to discontinue my service and disconnect from DirecTV. Should I ever find myself in need or desire satellite again, I assure you that DirecTV will not a choice for my service provider.

Loyal customer for over 15 years. Left to try Fubo, Directv loyalty department contacted me to come back. Worked out a great deal to return, but over past 6 months have come to the realization the rep I spoke with lied about details and now I am getting channels dropped due to expiring promos that were never told to me they were a limited time, then having to pay for sports pack, then getting my local sports dropped and they wanted more money. I refuse to pay a local sports price, that should be included, I'm not asking for out of state sports. I will be switching, and also taking my $220 AT&T monthly charge also... Screw Directv and AT&T. Money grubbing greedy.... constantly increasing costs.

I had a problem with my remote, blue lights were flashing and the tv and remote were frozen for a few minutes or I had to unplug everything, which would fix the problem for a whole then re-occur. I called tech support, after wasting my time for about 30 minutes trying to correct the problem he decided to send me a new remote. I then decided to replace the batteries in the remote, and guess what? All fixed, Using off shore people to help is very unproductive and unprofessional by DirecTV.

I was quoted one price with a follow up email to review. When billing came it was eight dollars more a month. Their customer service communication cannot be trusted. Maybe that would not have happened if there was not a language barrier. Very frustrated customer

We've been with DirecTV for over 12 years residing at the same residential location. When we sold our home in March 2025, we spoke with a DirecTV representative who convinced my wife to keep their equipment and have the account put into the "vacation mode." Well, this individual customer service representative failed to input the correct information so my wife received continual charges for the DirecTV service, which we did not possess. When she called DirecTV again to query them on how to return the equipment and identify the issue, she was told that was the initial customer service representative's error, and there's nothing that this current representative can do. So, my wife asked for a bar code label to return the DirecTV equipment. She never received a bar code, email or anything.

Directv is THE WORST! After prepaying my account on time for over 20 years we moved so I cancelled our service. I was told that I had a $55.15 refund coming and it would be processed in 5-7 business days. That was 2 1/2 months ago. I have made repeated calls to Direct TV & AT&T and get the run around....always the same...we will send you a credit in 5-7 days....NOPE I never get a refund or my money back!!!!

We had DirecTV for over 20 years. Their customer service seems to have gone downhill, about the same time period that AT&T purchased it. Their pricing is insane, offering promotions and then immediately increasing your bill by $40-$50 as soon as the promotion is over. We finally had enough of their continued price gouging over the last couple of years and canceled their service. There is no regard to customers that have paid for their service for years and years, and in our case pay for a AT&T phone line. There is no real discount, only ridiculous promotions that end in a bill that is extremely high. They have no customer service. Whenever you call, you speak to someone you can hardly understand and they only want to sell you another promotion. They do not care if you have been a customer for years or only a month. We are done with DirecTV.

Fraudulent thieves. They added a $14.99/month sports package we never requested, authorized or watched and refuse to provide any refund. My wife never noticed it on the invoice. It continued for decades. We have the company but Cox is no better.

This is very factual. I ordered service last week, the sales rep and I discussed several times that I wanted 4 TVs set up. He gave me a price of $135/mo. (Will get back to the price). I was scheduled for installation on Thursday, took off work, tech came about 2:30, says he thought he was here for a signal problem. Then he opened his orders and said, "Oh, you were scheduled for installation, but I didn’t bring the right equipment." He also told me his ladder wasn’t tall enough for my house, so I offered mine. He said he was going to get the right boxes (for 2 TVs) and he would come back.

I canceled my DIRECTV service the end of March. They told me it will be on until April 22nd as I pay in advance. April 23rd 187$ was withdrawn from my checking. When I called (after trying to get through several days and times) I was told the bill would be prorated for 3 days and I would get a refund. Since I didn't trust the incompetent customer service reps, I stopped auto pay. Now I get a bill...no one can explain why and I refuse to pay the cable part. I will also be canceling the internet service and my cell phone. I have never felt with such incompetence. I tried to speak to a supervisor several times, but I guess in India there aren't any. I had enough of big companies screwing us little people. Lastly, the AT&T cellphone is have has a record convo setting. All the calls are recorded...so take me to court!

I have never had so much trouble dealing with a company in my life. It's almost impossible to set up automatic payments. If I could give them a zero rating, I would. My mother is ninety one years old and I have power of attorney and I still can't deal with this company.

DirecTV is great until you need to cancel. No refunds allowed after payment is scheduled and you are locked into a 24 mo contract and will pay $20 plus tax per month you still have on the contract. Customer Service is not helpful and says everything is automated. VERY DISPLEASED!!!

I cancelled my DirecTv account. Rep. mentioned to me about cancellation fee $410- I speak rep. Eva on chat tonight. She said system pulled you $410 when you cancelled your service with us. I try to explain to her that 1st rep. never told me anything about this. Eva keep insisting that system pulled your money same day. I also told her that I did not authorized this payment to DirecTv. Eva keep telling me the same thing. I believe this is a public corruption. No company can’t pulled a red penny without asking customers permission. DirecTv is a rip off !!!

DirecTV’s gift card processing has been a consistently frustrating experience. After switching from DirecTV Stream to satellite service, I was informed that I was a new customer and eligible for a $200 Visa gift card upon 90 days of service. I met the 90-day deadline and contacted the company to verify the gift card status. However, I was denied the gift card due to a requirement to originate from a different company. Despite this, I had already signed a 2-year contract, prompting the company to re-submit the gift card application. This process resulted in another 90-day wait. When I requested the termination of my contract due to the company’s failure to fulfill its obligations, I was refused. Instead of extending the wait period to 90 days, I am now facing an extended wait of 180 days. Furthermore, the company has declined to offer a bill credit as a resolution. This customer service experience has been exceptionally poor.

Deceiving contracts, poor service, no support. Stay away as far as possible, save your blood pressure. If you get a hold of support, they will blame your internet or simply hang up and not call you back.

I was a 15+ year customer. When I cancelled my service in December of 24 I was told everything was good and I had actually overpaid. I received a refund. In April of 25 they send an email saying I was being turned over to collections for the exact amount that I was refunded. I was never late on paying my bill all those years of having their service. So when I contacted them about this they said I had been refunded twice which was not true. I received a card loaded with the exact amount of the refund and they said that it was also credited on my ATT bill which was not true. I have all my statements and there is no credit on any of them from December to current.

I received a bill on 4/16/25 from cancellation in May 24 last year claiming billing was down for a few months. It was billed on 4/9/25 and in collections already. This was so wrong. Billing Error! Pitiful. I will never go back to them.

Customer service is an oxymoron when dealing with Direct. There is not a worse company to deal with than these folks. Long holds, then cut off after holding 20 minutes or so. Ask them why they are calling you and they have no idea ever. Useless is the best term to describe every Directv employee I have ever encountered.

My husband and I had DirecTV for over 19 years. We decided to cancel back in January. I had canceled the plan. The person on the phone said no need to send the equipment back. After it was canceled, one would assume they have no further bills. Instead, they billed me and then never sent a bill, and then sent it to their collection department. You have no other choice but to pay this bogus bill, or it goes on your credit. My mother-in-law had the same issue when she canceled hers; ours wasn't on automatic payment like hers, and they kept taking money out of her account. I would never do business with them again if that's how they treat a loyal customer of 19 years. Absolutely disgusting.

This company has fraudulent billing practices. They billed me for 36 months for equipment I did not have. When I pointed it out to them, the only thing I got was "Our policy is no more than a 90-day refund, for any reason." Use ANY other company. Don't be ripped off.

I have been with DirecTV for approximately 1 year and just as soon as my 2 year contract is up, I will never be suckered into going with them again. Service sucks, am always having to reset the modem. I was told that their internet with ATT would support my security cameras ...they do not. And then don't get me starting with the deceptive billing practices. As the old boy said, "Fool me once, shame on you." Never again ATT and DirecTv...

I’m really irritated that this DIRECTV worker keeps parking in front of my house. I couldn’t get ahold of anybody through the 10 different phone numbers. I called to try and get ahold of the driver and I’m completely slick of this guy parking in front of my house every day in my parking spot. Like does DIRECTV not have a shop they can park their vehicles at or pay their employees enough to have their own parking spot in front of their own house?

DirecTV cable is a dinosaur and they must know it - pricing for my wife & I as current customers was regularly increasing, then would decrease after a long phone call to them...This went on for years until we finally cancelled in Oct 2024. Their poor service didn't stop there - after finally sending us a refund for overbilling, DirecTV decided to invoice us for a $30 cancellation fee over 6 mos after cancelling and already receiving a overbilling check from them to close our account. We called and DirecTV wouldn't budge...Apparently their $30 cancellation fee was more important than their brand, customer loyalty and satisfaction...Our recommendation, DO NOT buy from DirecTV.

Boy what a fiasco! Long time DirecTV customer for over 20 years. My wife is retired AT&T employee which was ATT held. We moved back to our previous home which was rented but still had all the DirecTV connections. Was told by CHRIS over the phone that techs would come on a certain date to make sure the connections were good. Also promised a movers package with a $50 a month credit for one year and $200 gift card.

WARNING. Do not sign for Directv, OVER PRICED and signal problems, lots of missed shows/programs customer service is mediocre. 30/70 rating in my as opposed to 70/30. We're all looking for the 100 top tier rating, now I see why 1.4 star rating... "Transparency" it starts with management, 1 star from me. I was on the phone 2 hours so not want to get my blood pressure back up going into the specifics what more must I say.

I've been a D-TV customer for over 10 yrs. Recently I had to replace my two receivers due to malfunctioning, now my new bill is $10.00 higher because D-TV said they are advanced receivers. Every year D-TV increase your monthly bill without any explanation. I would not recommend Directv to anyone. When you get in as a 1st time customer they offer great deals, cancel at end of 2 yrs otherwise they will hose you. They don't care about the long term customers they have! It is so backwards, instead of providing great deals and keeping the loyal customers they would rather charge the loyal ones more. Like I said when nearing the end of your promotion start shopping else where and leave them. They are not loyal to long term customers. I plan to cancel and switch to fiber-optics cable coming to my area next month. You can also switch to DISH-NETWORK TV.

I do not recommend DirecTV for the following reasons.

I signed up for Directv 13 months ago but due to price increase I canceled my subscription. When I did I was informed I had a 2 year contract and had to pay $20 /month for 11 months to get out of it. I was never informed about this verbally or in writing. I complained to the company and was basically told tough crap. "It's our policy." I wish I could get this out worldwide so every one would drop them and they would go out of business.

They do not update their advertised promotions on their website. They specifically state on their website that the MAX channel is available for the first 2 months at no charge. This is a LIE. I spoke to a representative today and tried to add the channel, however, I was informed that "there is no such promotion". As many choices as there are for television service out there, you would think that Directv could no better....especially considering their prices for service.

I signed up for DirecTv. Worst decision ever made. Canceled after 2 months becaus I was charged for a movie package I never ordered. Had auto pay but had to change card numbers. They take 6 weeks to update their records so I was charged late fee. Canceled service today but will be charged for the full month of April even though I will not watch Directv. Was charged $ 420 for disconnect. Ask them to credit my April service charged against cancellation fee. Was ridiculed by customer service agent. No more Directv for the rest of my life!!!

Avoid switching to DirecTV at an AT&T store based on promises alone! We made the switch only because they assured us we'd have access to all NBA games, especially Golden State Warriors matchups. Unfortunately, this turned out to be false, as the required add-ons weren't included. Even with the add-ons, some games are still unavailable for streaming in our area. We never faced such issues with Comcast Xfinity and may have to return to them. Additionally, what you're told online and in-store often contradicts—it's clear that they're not aligned on their information or policies.

I canceled my subscription to DirecTV a couple of days after I got it. I got the sports package at $69.99 which I felt was too expensive. Because there was a limited number of channels (less than 30) and no equipment. I needed to get a Disney subscription to use ESPN+, and I could not use the ESPN app on my other devices. Also, there were no local channels. For $69.99, all of these things should have been included. I could have complained. However, they would not have heard. They hear me now.

Hidden contracts through AT&T. I call to cancel, they told to pause it for 3 months and I had a $90 credit. 3 months go by and no one knows about a credit but it's $96 a month for 3 years or $360 to cancel. Scam artist and hidden contracts. They should be put out of business... customer service is like fighting with street trash.

I would not recommend direct tv to anyone. When you get in as a 1st time customer they offer great deals, cancel at end of 2 yrs otherwise they will hose you. They don't care about the long term customers they have! It is so backwards, instead of providing great deals and keeping the loyal customers they would rather charge the loyal ones more. Like I said when nearing the end of your promotion start shopping else where and leave them. They are not loyal to long term customers.

DO NOT SIGN UP FOR DIRECTV! The service did not work. I called to cancel and was told I needed to troubleshoot or be charged almost $500 to cancel!! This is a horrible, horrible company. This is the worst customer service I have ever experienced.

First, if I could give a MINUS 5 star rating, that would be too much. We started with DirecTV January 23, 2025. We have experienced nothing but issues since. I have called, but issues still persist. The channels go in and out and error message of "We are experiencing temporary issues playing this content, please give it a moment and try again" or "video still loading, try again later".

My title says it all. I bought my DirecTV plan for someone who needed the service as white noise. This person was elderly and in failing health. I signed up with a no contract agreement with the sales department person. As anticipated, the individual passed away last week (6 months since getting DirecTV,) and today I called to cancel the service. Lo and behold, there is a 2 year contract in place and a $360. buy out. I would NEVER have agreed to this term given the dynamics and have clearly been dealt a bait and switch agreement.

They are the worse company I've ever dealt with. They send out their billing late and then you have just a few days to mail it in. No ways the postal service will get it there in 3 or 4 days so then they can charge a late fee. It happens to me every month, then they always going up for some reason sometimes twice a year, just as soon as Suddenlink gets their lines in I am done with this company, they are the worse ever. People if you can go with other companies for sure.

I decided to try ATT-Uverse internet for my family. Deceptively the customer representative when I asked about cable TV said that this could be provided. However, it was not made clear that this was actually through DirecTV. It has been no less than a nightmare, especially with DirecTV. The installer from ATT-Uverse did not properly install the device to stream DirecTV on one of our smart TVs. A second ATT-Uverse technician did finally get the setup done properly. However, in the meantime, DirecTV sent two more TV devices even though I called and explicitly told DirecTV the original device was working. Now I am being charged $120 x 2 for two extra devices that took > 10 days sent to my home.

Never use this company. They will keep raising your bill monthly for the same services. Also Lord forbid you go through hard times. They disconnect services and keep billing you for future services. Extremely hard to cancel services.. NEVER USE THIS COMPANY.

Directv has the most awful customer service I have ever encountered. They lock you in to a rate for a set period of time and then after that time has expired they constantly increase your price. Discussing your bill is extremely difficult. Canceling is extremely time consuming and difficult. To cancel you need to call, wait on hold for 20 minutes only for a representative to have to transfer you, then to have another representative harass you to keep the service for another 20 minutes. I cannot express how dissatisfied I am with this. The entire layout of this company. The only reason that I agreed to get them in the first place was because cable was not offered in my area. If anyone is considering getting DIRECTV, I would urge you to not.

Called to cancel and was told it would cancel the following month and I owed nothing. I knew that was incorrect since I would have it for the month of January. 3 reps told me I owe nothing. I received a bill for 2 mos. I called and was again told I owe nothing. They do not follow government rules. When a customers asks to terminate, they need to make it easy for the customer and are not allowed to pester you or strong arm you. DTV will call multiple times daily asking why. Why? You’re too expensive. Much cheaper to go with a streaming service.

I canceled my account in May. The account remained active through August. I have spent several sessions online and on the phone to resolve this. Today was just short of two hours on the phone, six transfers and a hangup. The situation is still not resolved.

Formal Complaint and Cancellation Notice for DirecTV Services. To Whom It May Concern, I am writing to formally express my profound dissatisfaction with the customer service I recently received from DirecTV. This dissatisfaction led to my decision to cancel my long-standing service with your company. Background: I have been a loyal DirecTV customer for many years, maintaining service at multiple addresses and consistently paying over $200 monthly for the privilege of your programming. This relationship has been built on a foundation of trust and mutual benefit, or so I thought.

DirecTV managed to twist what you think is a good thing into a Horrible business ethic. The promoted long term price lock is offered as a good thing but the sneaky thing they do is change $$ by month for cancelation. Think 5 times before entering a contact or simply, don't do business with them. There's always alternatives. Do not recommend!

I tried to cancel my account for months. Spoke to multiple different reps. Was told I would be transferred and the line would click dead. Once I was finally told my account was cancelled they wanted their stuff back so I USPS shipped it to them. No big deal. Then they start trying to come after for overdue balance. Ok I try to cancel but sure fine let me pay you. It took almost 6 weeks fighting with them over the phone online and In store jumping through hurdle after hurdle for them to hopefully finally accept my payment be given a confirmation number but they have yet to take my money or give me a confirmation email. Never use them and never trust a word they say to you. Wish zero was an option.

I haven't been with DIRECTV for even a year and this is absolutely terrible. I have been with directv before and they were OK. My picture is freezing up, it records show I did ask it to and a lot of the shows that are recorded the pixels get all messed up. Some of the shows I want to record will start late or end early. I don't know what happened to them but I really wish I could go back to Dish TV. The only problem with that is the contract.

I have been a continual customer for over 15 years. Every year the prices go up and up. They have promotions that last six months and then you have call in again to try to get it reinstated. Of course it rarely is. I am paying now close to $200 per month. They obviously don't care about customer loyalty or attempt to show they want you as a customer as there is no budging on lowering my bill. I just cancelled my one premium channel to save a few bucks. Not nice. I would not recommend this company. I need to get the wherewithal to unplug and learn how to stream or use another company.

Straight up scam. I canceled during the free trial and they still charge me for a month of service and I’m having to file a dispute with my credit card company to get the money back. Spent a significant amount of time with their “customer service” and even have a screenshot of them lying in that thread.

DirecTV is screwing customers over. They are selling people services and forcing them to commit to a 2-yr. contract without explaining that in advance. Why do you all allow these type of behaviors from your so-called employees?

Great customer service. Always helping me with my TV issues. Customer service representative, Romaine, helped me solve my problem in a quick manner. He was very professional and sweet. Thank you very much.

If you or someone you love is still using DirecTV, just know they are being taken advantage of in the most cruel way. This company should’ve gone out of business decades ago and I can’t believe my dad was still using them. Unfortunately he passed away and never got to use his new Smart TV. Most likely because every time he called to cancel they gave him some crap like they gave me. They absolutely will not accept “No” as an answer. I have cancelled twice now and they’re still emailing a bill. It’s almost $300 and the worst part is thinking my dad would’ve paid them whatever just to keep watching absolute crap TV! I would be willing to bet 70% of their programming is commercials. The rest is Shopping Network, Pawn Stars and Dog the Bounty Hunter. For the love of God, just buy a Smart TV. You’ll get so much free TV. You will just be paying for internet of course.

Canceled directv 1/22/25 before the billing cycle ended. On January 26, 2025 was completely done with DIRECTV. A customer service rep from DIRECTV called us back, pitched us a new billing amount with the same programming. Emailed us the new billing info that is supposed to run for the next 12 months starting January 27, 2015. Then we got an email today of a new bill for $162. This is a complete bait and switch.

Do NOT purchase! My elderly father ordered DirecTV and was told after billing him over $400 that internet was not available in his area. After several attempts to contact them, he was instructed him to use the label in the box to return the device and he did, hadn't heard anything from them, so He attempted to contact them and they hung up on him when he asked for a refund. I am his daughter and I attempted to resolve the issue with them and again was refused the refund due to him not having a receipt that he took it to the post office. I do not recommend!! They should have been able to tell him BEFORE buying anything that his area was not serviceable.

After my Xfinity bill went up I was offered DirecTV and save $50 a month. When I signed up and got the equipment I was bombarded with phones calls because I have been busy. Once I got a hold of someone I was ready to hook up. After 2 hours of trying to get passcodes, emails, passwords etc. I finally got the connection but now I needed to pay an extra $30 for a Firestick because my other TV wasn't a smart one. So now it took another 2 hours to get the Firestick going. Then when I needed to register it wouldn't accept my email so now I had to make another email account and that took another hours to do. So if you do the math 5 hours to connect. Back in the '80s you plugged the TV in and the cable box and off you go. When you pay make sure you have nothing to watch because this was ridiculous. I hope it's worth it.

I just got cheated out of $240 from DirecTV. I was disconnected from October to November of 2024 so DirecTV offered me a deal if I paid 50% which was $240, they would take them to 50% off which will bring my balance to zero and I would have to make a payment until February of 2025 which would be $33. So everything was fine till I got a bill on January 17th saying I had $170 bill. Of course I called and disputed this, tell about the plan we had, they denied ever having a record of it saying.

Directv left me on the phone for over an hour. They promised to turn my services back on after a misunderstanding on their part. Then had me on hold a second time. Directv then tried to force me to pay for services that I have already paid for. Always people from India, and they are rude and mischievous. Worst service provider I ever had. They get zero stars from me. I would not recommend them ever.

The lack of customer service is a HUGE concern, and this company fails to provide equal access to senior citizens. My elderly mother signed up with DirecTV when her cable company stopped providing service to her area. From the beginning, we have had nothing but trouble with the service. The streaming device provided has randomly lost connection with her internet on multiple occasions. After doing all of the troubleshooting possible at home, I called for help. I requested that a technician come out and was informed that they don’t have technicians. When asked how to resolve the issue, I was told to get a technician. When asked how to go about finding a technician that would have knowledge of DirecTV devices and service, I was told to “ask a neighbor or a friend.”

DirecTV is horrible. I have had direcTV over 5 years and I have had numerous issues with transmission, excessive buffing and poor customer service. Good luck getting to talk to someone in their customer service unit but beware as you will be talking to an individual in a 3rd world country. I got rid of direcTV in December 2024 and they have the nerve to charge me $60 for breaking a contract I knew nothing about. I have submitted a claim with the BBB to get my money back.

This company is a joke. I didn't find out until after signing up that they don't even provide the channel (ABC) I wanted to watch, although it was advertised as being available... a complete lie. I haven't used the service at all, as I don't watch TV often just a particular show. I tried to dispute it with my bank on this basis but was denied. I paid $87 bucks for nothing. Not cool in any way, shape or form...they should be ashamed of themselves.

This is the worst company I have ever dealt with. This is only the second review I have ever done in my life. This company has given me sooo much grief. They are impossible to deal with. After putting up with numerous problems during the two year contract, I tried to cancel my service immediately due to a $55.86 increase in monthly service. First I was referred to their Loyalty Department, where I quickly learned they have Zero Loyalty. Then they charged me $166.99 for an additional month. I disputed the charge and now nearly three months later they are continuing to harass me for that charge. I would prefer to give them Zero Stars, because one is way more than they deserve.

I have had Directv for over 10 years. I was offered a free upgrade in October 2024. They scheduled a technician to install it. The next month they charged me for it. I have called numerous times and they say that it shows that it was a free install. It was never removed from my bill, I have talked to probably 8 different people. Let all say it will be removed. It is now January 2025 and I came home yesterday to my directv. Being turned off because of me, not paying the $596.01. I was on the phone over an hour last night trying to get this fixed. They say it can take up to ten Days to get this fixed and get my service turned back on. So as of today I still have still not turned it back on. Therefore I am paying for a service that I am not receiving. This was their mistake, not mine. I am a very disappointed customer after 10 years.

I've never been so mad. Call (numerous times) to get hopefully things corrected and I can't even hardly understand whom or what I'm talking to! DirecTV has become a joke to us customers. And my review is not only my opinion but the opinion of my family and friends who I sent to DIRECTV.

I have had DIRECTV twice now. The first time we never could get a tech to come out and service our equipment. It would take them four or five times to actually make the appointment. It was very frustrating. The second time we chose to go with DIRECTV. I suspended my account over the summer because we travel. We chose not to carry on with DIRECTV because of the cost and service. They kept increasing their prices. When the gal called to add additional channels, I told her I need to cancel my subscription. She said she would get it taken care of and have it canceled. Now five months later they’re telling me I owe them five months. They call night and day and tell me the same thing and I tell them the same thing over and over and over again. They won’t even pick up their equipment and are quite rude. Now I’m afraid I’ll have to get an attorney involved now. It’s been a huge headache.

I’ll never go back to DirecTV. There are no more benefits with there service compared to other providers. In fact you pay less with a streaming service with no hidden fees like DirecTV has. They attempted to lower the one monthly payment to persuade you in keeping their service. Don’t use the online chat option because the person on the other end is a little slow having to explain like it was a 5th grader.

Horrible wait time and customer service. I have been with DIRECTV since November 2016. My bill has gradually increased. When I contacted customer service I was transferred to another department. After 47 minutes from the beginning of the call to the end I was informed there was nothing that can be done about the $30 dollar increase in my bill. I will cancel my account and find a better option.

I am getting charged $2.99 for episodes of a program that was included in my package. Andy Griffith episode were not PPV until just recently. How many more programs will this happen with. Save your money and subscribe with the competition.

I have been a DirecTV subscriber for some time. Due to an extreme increase in cost, I've decided to cancel my service. It took me several hours with customer service, several transfers, and dropped calls before I finally got it done. Now, another problem began- sending me my refund. They have been sending me statements (for three months now) with a -$66.25, which means they owe me $66.25. I called customer service again to inquire about refunding me the money. After another excruciating experience of keeping me on the phone for a long period, she wanted to transfer me to another customer service again. Why is it too hard to ask for my refund but if someone owes them money, they want it asap?

I have AT&T Uverse, Internet and Wireless and have had for many years, to the extent I am considered a Loyalty Customer. I decided to move to a TV Streaming service and spent 3 hours talking with the representative and chose to do the 14 day trial. The price I was quoted was $110 per month. When I followed up 24 hours later to ask a question was informed by a supervisor that they would not honor that price. To get that price I would have to set up a new DirecTV account and sign up via the internet. To do so would require a new email address etc. The supervisor who would not honor the price was Jason. He told me that the reason they offer a 14 day trial is so you can be sure what the price is before you move away from your current service. This is TOTALLY a scam. Do not waste your time. I only wish I could get the hours back and put to better use.

DirecTV SUCKS!!! My son has had it for 15 years and it means absolutely NOTHING to them😢 ice and snow had come off the roof and knocked the alignment out so I called DirecTV and went over the problem which I guess for the person I was dealing with was a CHALLENGE besides being CONDESCENDING and RUDE and spelling input to me😡😡😡 I was told it would be $99 which blew my first head gasket because it’s our equipment (not like we had other options). Then she told me about the equipment insurance for $9.99 mo which blew the second gasket so fine sign me up and the tech may want to take up residency here because it’s going to happen more (a steel roof) BUT WAIT THERE’S MORE. I asked if it could be moved AWAY from the roof. With that she responded it would cost $49.99😡😡😡😡😡😳 so I made the appointment for Friday 12-4.