DIRECTV Reviews

Absolutely terrible service. DirecTV freezes constantly — and I mean constantly. I couldn't even enjoy watching the game because the screen kept cutting out every few minutes and sometimes seconds. What makes it even more infuriating? It freezes during the ads too. So it's not even a bandwidth or content issue — the whole system is just broken.

Rip off!!!! They require payments in advance and when you cancel your service and ask for refund you will not get it. They cancel your service at the end of the billing cycle you just paid for. Plans are much higher than Dish and when you try to explain that to them they said if I was a new customer for DirecTV I would get a cheaper plan. So they rip off the existing customers.

I have had DirecTV for over 10 years! They are the worst! They won't give you a break no matter your situation. They just cut the TV off. DO NOT USE DIRECTV!

My father passed away earlier this month. I called to see if I needed to return his box and to close the account. "Rick" insisted I pay the account balance, I can't recall his name, but now dad has a credit. Come on, do your job correctly, you can't insist I pay and he can't use a credit. It was a financial burden to have to bury him, but you kept food out of my family's mouth. Shame on you.

By far the worst customer service I have ever experienced. After spending an excessive amount of time on the phone with someone trying to get my service working, the representative stated a technician would need to come to my house to fix my service. The soonest appointment they offer me is over 10 days away! My appointment window was 12-4 pm on a Saturday.

The service barely works! It freezes often, then just goes out completely and they want to charge you another month of service even when doesn’t work. You call them and they do nothing. My products are under warranty and they have done nothing for me.

I tried to make an appointment re: the satellite dish on my roof & wiring still attached to my TV. They refused to disconnect the satellite….stated it’s my responsibility & needed to get an electrician (means extra $$) to disconnect. This leaves a bad taste/ poor customer service with me. 🤔🫤😠😢

I have been a DIRECTV customer since 2004, and my recent experience has been extremely disappointing. In December, a representative told me I needed to “downgrade” my equipment and that it would cost $150. Today, another representative informed me that DIRECTV does not downgrade boxes at all and that there is only one box type for everyone. This means the information I received earlier was completely false. I was also promised a $200 promotional gift card that I never received. Every time I followed up, I was given inconsistent explanations and no resolution. After more than 20 years as a loyal customer, I expected honesty and clear communication, not contradictory instructions and unfulfilled promises.

DO NOT GET!! Had trouble for the few months with internet. Called to have it looked at and was told if they came in it would cost $150.00. This is after the equipment was dropped off and we had to install it ourselves. Later the internet went out (Att) who DirecTV partners with and had to wait 3 days. Know that this service was for an 84 year old man who lives alone. When I called to cancel the service they charged him $255.00. Bad business!!! Save yourself the headache and do not get DirecTV with ATt internet.

Service is terrible. Stay away from this crap service.

Absolute garbage. Better off with a roku and a vhs player.

Never ever choose Directv! They are absolutely horrible! Multiple times a week, even multiple times a day, I'm constantly losing service. They say I need to check my network connection. It's always strong but it still won't take me to my channels. So then I have to restart my device. Again multiple times a week and even multiple times a day. And when I do have a picture it just stops and freezes. It says it is reloading. That happens all the time. It doesn't matter if I'm watching a show live or a recording. This evening I've already restarted my device twice and checked my internet connection twice and I still can't get a show to start playing. It's already been 25 minutes and nothing! I am so over the horrible, unreliable joke of a company. As soon as I can find another company I can use in my area I am leaving Directv. Trust me, NEVER EVER choose them. They are the worst cable company ever! AVOID THEM LIKE THE PLAGUE!

Today I had a technician come out and help me with a problem I had with my tv service problem. He was very professional and very helpful in explaining my problem I was having. He showed me what could be the problem and how it could be resolved. He also came to my home the time I was quoted and was very polite. is name is Thongma. If I ever have a need for a problem with my service again I definitely want him to service it. Thank you.

Poor to answer, been on hold for more than 45 min waiting. May cancel my service but been loyal customer for about 20 years. May have to make a decision about that but really poor service. Still waiting, still waiting.

I've been with DirecTv for over 20+ years. In the year of 2025 they gave me a $15 loyalty gift on my bill. It expired in Dec. 2025 so when I got my bill in Jan. 2026 the bill was $15 higher....expected. On Feb. 7th 2026 I didn't have TV service. I called and DirecTV, said, "You quit your service...." "No I did not so please reconnect me." "Well we can't because we don't offer the package you had." "Yes if she hadn't said you'd quit you would still have the plan you had but now that you "supposedly" quit we'll have to get you set up in something else." Something else went from approx. $ 128.00/month to $181.00 per month to get the same stations we are use to having.

I tried DirecTV for a total of 12 hours before getting a notice that I was being billed for a complete different package as well as some type of satellite Gizmo that I never wanted. All I wanted to do was stream DirecTV which is possible and very easy. Plus they wanted me to use some Google remote. All this just because I wanted to try their service out which they said would be a 14-day trial. How do you bill somebody the next day if it's supposed to be a 14-day trial. And why would you send someone a satellite gizmo to plug into a TV that's a smart TV and working perfectly.

I was sent on military orders to a new location, equipment turned in and house sold. Autopay charged me for the next 4 years until my card expired without my knowledge. My card finally expired and I have a $305 bill that has been sent to collections. Call after call from collections. No response to my formal dispute for reimbursement. $4500 paid when I didn’t even live in the same state. At this point I want collection calls to stop and the $305 charge to be rightfully reversed. I wish there were ethical companies that cared about customers as opposed to their bottom line greed. Office of the DirecTV president has “ceased communications” @billmorrow.

Returned my equipment in January and March. They charged me $240 for not returning the equipment. They have no tracking records. Ordered their service and canceled the same day, within 1 hour and they sent me the equipment.

Do not and I repeat do not use DirecTV! I canceled my service in September and found out 6 months later that they were still charging me for service, When I contacted them they said I had an online service! So they scammed me for $390. The answer I got was there’s nothing we can do about it! I will never use cable service again.

After storm, service failed to restore, reported problem, DirecTV customer service could not fix and created ticket for service tech to visit. First available appointment was 14 days. Explained I paid monthly for premium support service, which include immediate support service, 14 days is not immediate. Requested escalation and wait list for sooner dates, Customer Service stated no earlier dates and no waiting list available. The monthly $10.99 for support was a waste of money, adds no value for getting support in reasonable or timely. DirecTV did not make an effort to shorten the 14 day wait to restore my service. Don’t recommend DirecTV due taking 14 days to restore service, and no effort to do sooner.

Billing cycle not clear. Automatic deduction from our credit card for our monthly payment will happen on different days of the month, not clear why. Cancelled our subscription on the morning of, what we thought was the day of deduction, but no, we were wrong, billing cycle started the day before. We are out one full month of subscription money. Not happy with their policy of not prorating the month subscription and the different deduction dates. Buyer beware.

Worst customer service. Have auto pay set up and for past nine months had to call to pay bill over the phone with a late fee added and a phone payment fee added and being assured next month it will be automatically withdrawn. NOT. CUSTOMER SERVICE IS HORRIBLE. Ask for a supervisor, what a joke. All around very disappointing.

Our DIRECTV was fine until they apparently switched banks on January 1, 2026. We sent checks the end of December, January, and February. They took the money but canceled our service saying we never paid. I have copies of the cleared checks from the bank, totaling over $500. I sent them the checks and jumped through all the hoops they wanted me to, to prove that we paid and that they took our money. They're not denying it, they just don't care. They said they'll research it, but I sent them all the proof they need. So my next step is to file an official complaint with the BBB. The customer service representative is the one who told me they switched to a new bank, but that isn't my problem. Once I sent them the cleared checks they should have restored our service.

DirecTV is a charlatan. I scheduled DirecTV through AT&T late January. I was told how wonderful my pricing of $80 monthly would be. I called AT&T within 2 weeks and cancelled both services because it wasn't working and I was billed over $160 by DirecTV. AT&T cancelled but DirecTV kept on billing me. I got the equipment late, returned it. Credit card is scheduled to be billed again in March. I called Directv again today. The first person said that there was a cancellation so I shouldn't be billed. Sent me to cancellation who "cancelled" it and will not return the $160 charge. Run, do not walk, away from DirecTV. They will take your money and claim there was no cancellation. Another Ali Baba and the 40 Thieves business.

When I went cancel, they sent me to retention team. They made offers, but I already replaced them. Price became outrageous, and they wanted to charge to adjust dish and for remote replacement that we had for 5 years. Even promotion pricing went up during promotional term. I'm tired of the tap dance every time promotion ends. They need to be more proactive rather than reactive. Too much AI infused into trying to contact them. You'll pay more if you don't threaten to cancel. I'm tired of it. Of course, there's the weather related issues also. Oh yeah, content wasn't the greatest either. I don't watch shopping channels.

Terrible service and customer service. It's extremely high and very low quality. Multiple times I've paid my bill in full using the automated system to receive the next month's bill with charges added, even though the system said it was paid in full. When you talk to customer service, they say it was a computer error and the added charge was supposed to be on the last bill. They are unwilling to correct their mistake and fix the system. My question is, if the bill had already been generated, how did the system take something off of your bill, then add it back to the next month's bill? It's happened multiple times. I've even had promotional channels added without my consent and later they try and charge me for channels I didn't know I had. Watch out for added charges and make sure you document everything you pay.

THIS REVIEW IS ABOUT BILLING AND CUSTOMER LOYALTY. It's 2/20/2026. I called in to ATT to lower my bill... They were able to help me with my internet and then they transferred me to DirecTV since I have a bundle (ATT/DirecTV). First of all it took me 35 minutes to get to Loyalty Team. I was helped out by Tecla and told her I am paying over $200 a month on my DirecTV for Choice Package, HBO Max, and two receiver. I told her I wanted to lower down my bill. I told her that DirecTV has an offer right now for the exact same package I have for less than $120 and I wanted to get that.

We faced a time-consuming setback upgrading our DirecTV to wifi received through ATT using the replacement Gemini remote. We converted three of four tv's to the new system without difficulty. On one tv, the Gemini remote was inoperative on the tv on/off, muting, and voice commands. We tried to begin the installation from start, using a different remote, and attaching another Gemini Air device and Remote that was operative on the HDMI input of the tv that was preventing the setup.

If I could leave 0 stars I would. They do nothing but lie to you and then make shit up! I should have left this ridiculous company when I wanted to but they promised 300 bucks that never showed and when I called they took away 100 claiming I've already gotten it which I did not. DO NOT FALL FOR THEIR LYING BULLSHIT! TERRIBLE CUSTOMER SERVICE AND A TERRIBLE COMPANY ALTOGETHER.

Called to cancel my service after 18 years. 18 years ago, my bill was $ 81.00 dollars a month for almost every channel that I had. Throughout the years, I had to cancel most of my channels due to cost going up. Last week, when I called to cancel, my new bill was $ 198.00 a month now. The lady on the phone from DirecTV was very rude to me for canceling and did not say thank you for the 18 years that I had.

Customer service sucks. Had 3 appts for a move. Tech cancelled all 3 and I never received a call. I just happened to go online and check. So I call customer service, they promise me the moon. But don't deliver. This has been going on 2 weeks today. Now they want me to wait another week. Get real! Your service is the absolute worst. To beat all. I still have to pay for the month and will be at least 3 weeks without it, IF they actually come a week from today.

I have canceled my subscription with DirecTV services multiple times and paid termination fee. They keep billing my card any way so I canceled my card. Now I'm receiving emails saying if I do not give them a new card they going to renew my contract. So here is what I have done. I filed complaints with the CFPB + the Texas AGs office next I'm going to File complaints with FTC & BBB. Resolution I want a letter and an email stated that my contract is terminated and that I owe you nothing.

Directv is the absolute worst company I’ve ever dealt with. Number one how is your service $100 a month on a discount with ads? Literally the cost of five Netflix subscriptions and on top of that they just want to scam you out of your money, even if you accidentally forgot to cancel something they won’t refund you because that’s how bad they need the money. Their customer service is absolutely atrocious. I was on the phone for two hours and they couldn’t tell the difference between their head and their butt absolute worst company. I will never shop here again. Just save your money and shop with somebody else.

TERRIBLE customer service. Reps have limited technical knowledge of the product and only try to upsell you rather than solving the problem. I wrote my second letter in five years to the CEO to try to resolve my service issue. Unfortunately options are limited where I live and streaming services have terrible interface.

I bought a package from DirecTV. After several months of trying to get the system to work, I gave up and went to another provider. (The system would frequently drop the signal, and I don't know how many times we had someone come out to work on it.) Today, 7 months later, I received a text billing me for more than $700!! I called to ask why and was told that I would have to pay $280 for disconnection and another $500 for the equipment plus apparently late fees for not having paid the aforementioned. I had not heard of any of this and closed the account in June of '25. I have the equipment, boxed up just like I received it and offered to return it. I just needed instructions as to how to return it.

I received a replacement box for my main tv and the online person was walking me through it step by step, it was a process and after my bedroom tv was not responding, so as he walk me through the steps, it still did not work, he seem to be a little confused and a bit annoyed so he sat up appointment for a tech to come out and service it, which I wasn't happy about.

On 1/22/26 I called Directv concerning my inability to access my account online. I was able to put in my userid and password but the identity code option to send to phone or email was not available. Only the email address option was available. So, I selected the email for the code. The code was never sent to the email address. I tried several times to get the code, but it was never sent (I previously accessed my account several different times during the day watching my TV channels).

Not even worth my time, but lying rude people. Can not speak English properly and gets mouthy when called out. After 13 years, they try to accuse me of not paying my bill? Shit company anymore. Rip off if you were wondering.

This worked for about six months but now it is super glitchy. The remote stops working, volume control stops working. You have to unplug everything. Sometimes that doesn’t work. So far, their tech service has fixed it, but they are only available during the day. Make sure you have a back up tv. If one doesn’t work, the other usually does. Over a year left on contract, then will switch to YouTube.

The customer service is horrendous. I called the rep and and he wouldn’t listen to me and talked over me, and continued on his rant. I didn’t want to listen to him his sales pitch, and would not let me talk. I told his I am a customer and he continued on his rant. It just kept going. I started getting really angry to where I started yelling at him.

I had DirecTV for six months. It never worked correctly and finally the receiver didn't work at all. I spent over an hour on the phone with a DirecTV tech and he determined it could not be fixed by phone so he offered to sell me a new one. The equipment is leased. They left me without television all through the holidays and still haven't fixed it, three weeks later. I am suing!

DO NOT RECOMMEND THIS SERVICE! Added Paramount+ & Showtime to my account without me knowing & charged me for it. THEY ARE SCAMMERS! Couldn't get things fixed with the rep on the phone. SHADY BUSINESS.

Been a DirecTV customer for 20+ years. Have 3 boxes plus main DVR box. One of the bedrooms quit working after a power outage. Called tech support. They tried to diagnose over phone. Sent out a new box. Days went by and it showed up. Installed new Genie box. Same thing! Called DirecTV. They scheduled a service call by a technician with a window of 8:00am to 12 noon. NO Show! Called DirecTV Again. Scheduled Another service call same time of 8:00 to Noon - technician calls, says, "I can be there in 15 minutes." He arrives at 12:35. Knock, knock. I go to door. I asked “if it’s okay would you put these booties on to protect our inside property." Got an attitude immediately. He says, "NO. I’m not wearing those. I’ll take off my shoes," his socks looked they hadn’t been washed for years! Then he says, "I need to see All Equipment." I said, "I’ll take you to the bedroom that has the problem."

I am very dissatisfied with DIRECTV…. The prices are outrageous!!! They have me paying a two-year contract off with the fee of $180 to terminate my service and I originally called with a hardship. I can’t afford it. So they blocked my service for eight months and then they started rebuilding me again and they won’t go back and credit my account on top of the simple fact that I have to pay the $180 to turn it off on top of a service of one month service that they started to Bill without my knowledge. So now I’m at aprox 325.00 to turn everything off. It’s just ridiculous and customer service. Can’t do anything about it. DIRECTV is the worst, very horrible. They don’t care about your hardship. I wouldn’t recommend it to anybody.

They will keep going up the price. Service and customer service is trash. Then after 13 years of service they will send you a bill but can't explain what it is for when the payment came out of your bank every month.

Absolute trash. The service crashes during high viewership peak times, not just for that program but for the service overall. You can’t even get a recorded show to load even with very fast fiber speeds with nothing else pulling bandwidth. It’s a poor quality service with a poorly designed UI charging top dollar. Currently assessing other sports streaming alternatives in my area so I can bail on Directv Stream.

I have been a customer since 2003. Got a letter to upgrade our boxes. Needed 3. Scheduled 3 weeks out for a technician to come out on 1-8-2026. Got a call on the 8th the technician was running late. Half an hour later he shows up and states he doesn't have the proper equipment to upgrade and asked me if he could reschedule for 1-9-2026. I said sure for the same window time of 8am to 12 noon. Got a confirmation text from DirecTV and replied yes. No one showed up today. So I called, apparently someone canceled my appointment. Wasn't me. Next time for installation is February 3rd 2026. That's crazy!!!! So I canceled my subscription. The person that I talked to today told me I was her third customer that canceled with the same problem. Some CEO has dropped the ball big time!

Signed up for DirecTV to save money after Dish Network was so high. They signed me up for a 2 year contract and I was quoted 129 a month but 3 months later they raised my rate to as much as Dish Network. So I'm not not really saving money if I signed a contract for 2 years at a certain price. Should stay that price for 2 years. Called them. Said everyone had their prices raised so in my opinion broke my contract. Guess I'm going to have to find a different TV service. Buyer beware.

In short DIRECTV is a ripoff, continuously raising prices, CBS channel has issues, customer service is in Bangladesh. Initial bill was $98, a year later $212!! I will never use or recommend DIRECTV to my worst enemy! They suck ass!

I live in an apartment complex where DIRECTV is mandatory and included in the rent. I did not choose DIRECTV. DIRECTV chose me. Against my will. We were told to turn in our old boxes to receive new digital ones. I followed instructions like a responsible adult. Somehow, my box immediately disappeared after being turned in. Not misplaced. Gone. Like it achieved spiritual enlightenment and ascended. The leasing office told me to call DIRECTV to have a replacement shipped. Mistake number one. What followed was a masterclass in how to waste someone’s time. I was transferred to four different departments, each one more confused than the last. Every single person acted like my situation was brand new information—despite me explaining, slowly and clearly, that:

Offered a free rental holiday credit except it was impossible to select a rental streaming online or using the phone app although their AI chat said that would work. Using app on smart TV doesn't work unless you pay extra for a DIRECTV GEMINI remote. AI chat sent me to another lengthy conversation with a live agent that could not figure it out or offer me the $5.99 credit and then transferred me to customer support which was CLOSED. 45 minutes wasted. Same runaround you always get. For $149 month DirecTV is not worth the trouble. I've got Amazon Prime and Netflix for about $24 a month. Why pay SIX times as much for DirecTV????

We have been with DIRECTV for several years, after a while seemed every year there were price increases, this past October we explored other options and went with DISH. We contacted DIRECTV to cancel our service, not too much of a big deal, we were told we didn't need to return any equipment, me were told we would need to pay the final bill and there would credit returned to us. Never happened, many phone calls to people who spoke little to no English, hours on the phone, customer service is a joke with DIRECTV, finally talked to some sane people, they listened but were no help. Bottom line is never trust this company to do what was promised.

I have been a customer of Directv since 2096 and a senior. I was trying to get a better price but no such luck. We are paying $201. This does not include any special channels. We will be looking for other service. This is ridiculous. So very unhappy.

The business practices of DIRECTV are very horrible. I have had nothing but trouble since I got the service. I also noted that the only reviews are 5 star. SCANDALOUS at best! Every time I contact customer service there is no resolution to my problem!

My husband and I own a small bar that seats approximately 50 people. We have been a faithful customer of DirecTV for 10 years. We signed up for the NFL ticket right away and have been paying $600.00 a month during football season. The beginning of the football season for September, 2025, we could not get the channels to work. Our manager and I got on the phone to a rep from DirecTV and he told us that the reason we couldn't get on was because we had not turned in our Occupancy Certificate. I told him then that we had not made any changes whatsoever to our bar and he said that will be fine and immediately got us connected to the NFL package.

I spoke today with an agent named Paul- he was so courteous and patient even though I wasn’t. I didn’t realize my address was in question and he was correct. I applaud him on handling my situation with such expertise.

Very poor customer service, 45 minutes to get a live representative 35 minutes working with the AI trying to fix my remote once I got a live representative. They could not help me wanted to disconnect part of my service. But they would not, they could not fix my remote, nor replace it, very poor customer service, very poor service. Overall should not have to wait and fight to try to get a live representative. Could not even give a 0 star. That's what they deserve.

My experience with DIRECTV is that it's overpriced, underperformed, difficult to manipulate from channel to Chanel. Most of the time it is blurred (like having double, triple, or quadruple vision). For the price, DIRECTV could do much better.

If I could give DirecTV "zero" stars I would! We have been loyal customers for years which included us having both AT&T and DirecTv combined billing. Since the departure from AT&T, which is still weird because you can call 611 (AT&Ts) number but still get connected to a DirecTv rep. But since the departure DirecTv has continued to remove discounts from our bill which include the $25 customer loyalty and just found out today the $10 combined billing due to the "split" from AT&T. And guess what, the monthly cable service package has increased, so not only have they removed the discounts from being with AT&T, their cable packages are more expensive and when you call they say "sorry sir, there are currently no promotions available"

DIRECTV customer service is by far the worst I have ever experienced!! You have way too many layers of questions before speaking to anyone. When you do get through they are all speaking broken English!! I have no idea what country they are in. I know more about their perks, rewards than they do. The only people helpful are the loyalty department. Good luck getting to them!!

We and my mother in law have been customers for years. We are now going to move into her home after remodeling. Set up new appointment to install one TV. I have been holding for one hour to tell them we are adding another TV. This is shameful Been holding for one hour and they say, wait time about one minute!!

I would give it less stars if I could. The streaming service is the worst we have ever experienced. We repeatedly need to sign on, even when we have been watching tv. There is a lot of freezing and popping off of what we are watching. Don’t believe it’s our internet, since our other apps do not do this. Would highly discourage anyone from getting DIRECTV streaming service… Not worth the money.

I have DIRECTV for my service in Amarillo TX. If I could give a grade for DIRECTV would be a --110 %. I do not like to use AI along with having to talk to foreign people you can not understand. I would not recommend this service to anyone. You can not watch Dallas Cowboys in Amarillo TX. The remote is horrible and will not function hardly at all . The remote has been replaced with a new one and still doesn't work . The bills are way too high and continue to go up for less service. You should not have a two year contract you can not get rid of even for very poor service. Do not subscribe to DIRECTV.

Had 15 years of billing for DirecTV through Centurylink. They recently separated their billing. I immediately signed up for auto pay. They failed to do the autopay and charged me a late fee. I called to get this reversed as it was not my fault. They said it takes 2-3 billing cycles for the auto pay to resolve and it was a legit charge!!!! Um no!!!! My auto pay was scheduled timely. The bill they sent me had no address to mail payment so I signed up for auto pay-I will not be using it!

We have the DirecTV streaming app installed on Apple TV. It freezes up about once a day, requiring that we offload the app and then reinstall it. Very aggravating. This has been happening since we got the service 21 days ago. Technical support says it is an internet speed and buffering problem, but we have 1 gig fiber to the house and the Apple TV is wired to the router.

Worst Company ever! Refuses to refund my money after mailing back equipment after I cancelled the service. Mailed from Hartford to Springfield. Had package tracked and was delivered by USPS. They are saying the can't find it and will not refund my money ($127.67 fee) for equipment not being returned. They keep giving me the runaround even after I provided tracking number and email from USPS that the equipment was delivered on 11/26. It's now 12/4 and still no refund.

Use customers. Hate customers. Liars. They say they won't leave packages on porch but will mail you stuff. Hates loyalty and loyal people. They will lie to you and hang up on you. Untrained staff with English as a second language.

Save yourself a LOT of stress and don't do business with this company. The phone call I had with them today was by far the WORST CUSTOMER SERVICE EVER. The staff is more concerned about upholding their policy than helping the customer. After canceling my over 20+ years of service 10/14/25, I was still charge MORE than my monthly fee by auto debit to my account. They apparently found their error and credited my account (that I no longer have) for the auto debit.

WOW can you make watching tv a nightmare, so you’ve decided to take over our guide for our cable TV and we go to on demand nothing's in order. Only whatever your stupid algorithm wants us to think we should watch. Can’t even search in by title, but an utter nightmare. A piece of junk let alone just trying to get through to you for anything else we need to.

DirecTV just told me that the dish in my yard is my property. I asked them to remove it and they refused. I explained to them that I am disabled and cannot remove it myself and they said that was not their property anymore because I canceled the service. Now I have this dish on a 6 foot tall pole that I have to find a way to remove it. I think it is horrible to tell me a disabled old man that it’s my problem. I guess that they think it’s cheaper to show up in small claims court and lose than just send someone to remove it.

This has been the worst customer service experience that I have ever experienced with a TV provider. They bill you for things that you don’t use and refused to removed charges from my bill. I would not recommend that anyone use DirecTV for their shady business practices and overpriced poor channel selection/packages. I have been their customer for years and this entire experience has left me with a very bad taste. DirecTV is a very poorly managed company and they will not be getting anymore money from me. They are a bunch of thieves.

No problems with installation, pricing (since it was during a promotional offer), or signal. My problem was with the confusing guide, channel set up, and too much pop up while watching sports. Cancelling was a horrid! I waited over an hour for someone (during the hour it kept saying 30 second wait…) to answer. Finally, it happened and I was told a supervisor would have to call me to cancel?? Really, a supervisor didn’t have to call when I signed up, it was simple. Why so much hoop jumping to cancel. For that alone, it will never sign up again. That process DIRECTV does is too shady for me. Not a good way to get customers…

I have been with DirecTV for many years. A little over a year ago I was having issues with our programs and watching tv. So I agreed to having a genie brought in and connected to our main tv. I ask many questions and was told there was no charge as long as I stay with them for 2 years. Well 1 year and 3 months later they started charging me for 4 tvs instead of 3 because of this genie they added that was no charge for 2 years. But now they count each box and counted the 2 devices on one tv as two now. I had this resolved but kept losing shows in the middle of watching and so on. Within a few days I remembered why I agreed to them coming in to put the genie in but think it's outrageous they want to charge for 2 tvs with the genies that have to be hooked together.

I had been a loyal DIRECTV customer for more than a decade and although I sometimes got behind on my bill I would always pay the past due payment to avoid it being turned off, this isn’t the only time this has happen but it will be the last. They gave me a bill extension date until 11/25/25 I started to pay the payment I wanted to pay half on 1 card and half on another but after I submitted my first payment, their system clicked over for my next months bill also included so instead of needing to pay 158 it now said I owed 479 and it wasn’t due until Feb 2026 which is clearly an error. I don’t have 479 laying around. I called because that was their error and they should have tried to fix it, the lady on the line said I’m sorry you have to pay the entire payment. I said well that’s not going to happen and I’m finally done with direct.

Worst service out there. Had to call in ever other day with no service on tv. Customer service is horrible because they just read off script they have and cannot fix issues. Keep hearing same old B.S. and same question over and over again. Would not recommend to anyone. Will have to get new provider. Cannot even talk to management also.

Keep watching same thing for months on end. Streaming is the new way to go. Can not understand the people at customer service. Most don't speak English. People don't understand why I'm calling and don't understand what I'm saying.

I would like to say the customer service and their service is beyond awful. Once you cancel their subscription. They try to get you with more money with hidden fees. Please if you want to save money and aggravation do not even consider Directv for any type of service. They will sell you something that is not true. They are also very racists as well. They treat people so bad once they find out what gender you are.. They don’t respect no one. All they care is how to get you for their money. Please stay away from directv. Put your money in your pockets!

This by far is the worst company I have ever dealt with. There is not enough time in the day, to deal with everything I have gone through. I am still trying to cancel my service, after many days of talking, they still have not canceled. I guess if I report them, to the Better Business Bureau that will help.

The customer service and technical support has deteriorated greatly since I first subscribed more than 5 years ago. You start with AI support that is worse than useless and the live representative that finally responds isn't much better.

Well as a long term customer I will say that DirecTV customer service sucks they refuse to help people in a crisis like the government shutdown that affected many people, I for one got my service suspended because they would not help and extend my arrangement due to the government shutdown I did not receive my money and now they want to make me pay my entire bill to restore. I will be changing services as soon as I can. No one wants to be with a company that will not help in a crisis especially when it's out of the customer's hands. Shame on you.

My frustration is real! I have been trying to speak to a live person for over two hours to get and explanation as to why autopay wasn't working and why I keep being charged a late fee. Only when I stated that I was so upset I was ready to cancel their service was I given the (844) 572-5037 number to speak to a human. (Although, one not in the USA.) I am still angry and upset with this company and would NEVER recommend their company to anyone. BEWARE.

Well I just paid my bill this month after calling customer service. Absolutely no help there! WTH my bill bill went up over 20 percent in one month! They added Peacock Premium, they know who my internet service is, so they know we can't stream in the country. That added 10.00. What's with this 19.99 regional sports fee? I don't watch sports!!! They keep adding channels I never asked for, and can never use, because of where I live! One can only assume someone is making a fat bonus! I would've have given them more them more stars if they hadn't ripped me off! I've had this service since October of 2014, I'm not under any contract, I actually had no problem with DirecTV until they pulled this shady stunt, of raising my bill over 20 percent! Definitely a very unhappy customer!!!

Nightmare trying to cancel. Parents had gotten the ATT DirecTV and somehow service got disconnected but no record of cancellation. Knew the date of the last legit billing cycle but no record of cancellation. Tried to say that a bill issued in one month was payment for previous - but the bills in front of me showed each month billed at the beginning of the month. Expected us to pay half of remaining balance and wouldn’t even count the one extra month that had already paid (afraid not to pay something when DirectTV continued to send bills with late charges. We were asked why WE did not contact them immediately to report the continued billing.

The new “Start from Beginning” pop up can not be disabled. I do not want to see it and they do. Or allow me to turn it off. - irritates everyone when every channel is changes - surveys no purpose except to pops-off customers.

Tried to get them to send me 2 wired genies to replace 2 wireless genies after my main receiver caught on fire and the wireless stopped working. Previously had a wired system since I’ve had Directv for 30 years, all the wiring still exists and to test that I borrowed a wired genie and had it working in less than 5 minutes. Directv maintains that I needed a technician to install and I keep telling them I will self install since they just need to be plugged in and hooked to the tv. I don’t want a technician since the last one made a mess in our home.

I called DIRECTV, got a hold of technical support. The woman never told me her name. I am 72 years old. I have macular degeneration and I cannot see very well at all. She got very exasperated with me and was breathing hard on the phone. I was paying attention to something else other than me because I had to keep saying ma’am ma’am to get her back on the line. She said not once but three times. I have been on the phone over an hour with you trying to get this done. I told her I said, "I’m sorry I have macular degeneration. I cannot see very well and I know you are upset with me." She never said one word not like that’s OK. We’ll get it. Nothing. I am very disappointed. She was extremely rude.

I have never dealt with such a dishonest company like this before. When I signed up, everything seemed fine - I was able to watch tv - then just like that nothing worked. On phone working with someone for 1 1/2 hours and she said I had to set up a new email address?? I did that but nothing worked, waiting on a paid company to try to come get it to work. I tried changing the fake email to the real one, but the system won't let me, and they won't help either. So - the billing went from my original email address into this "fake" email address and I see that the charges are WAY more than what I was told. Each time I talk with someone, I get a different story. This company forces you into having a new email address, charges more than quoted. Stay away from them - I've had hours of being on the phone trying to get this resolved - to no avail.

Do not expect to receive promotional rewards. Met the 90 day service that was required in order to receive the $100 gift card, but customer service advised that I did not redeem my reward which clearly was a lie. They kept giving me the run around and how there was nothing that they could do due to the redemption period ended. The Gemini device is good, but don't be fooled by any of the rewards.

DIRECTV makes false promises in order to nickel and dime customers. Instead of making a bit less money, the company charges (overcharges) customers. If you call customer service, they will give you the song and dance and maybe even the illusion of a discount. The following month, however, your bill will be back up because of new pricing.

I'm utterly disgusted with this service and haven't even officially started, I got my boxes. I specifically stated I had 4 tvs they sent 5 boxes, then after waiting for the internet to come now I'm being told that my area the tower has a high capacity so the service won't work in my area,, I asked to speak with a supervisor Liam I who would not disclose his badge number, he was rude, unprofessional and seemed to care less about the fact that I as a new customer am not able to get what I paid for,,, For anyone looking for cable don't use DIRECTV or Xfinity. They are 2 of the worst cable companies.

I’m been a customer for 19 years and it was a total disappointment, customer service phone horrible, it feels like they selling a timeshare that you can’t never get out, I call for options to lower my bill rate, as a customer you don’t have right to pick what’s best for you, and it have to be what they dictates to tell you because is not part of that package is like selling you a time share not fair.

Up until November 3rd, I was a loyal and happy customer of DirecTV ever since 2014. Every year they kept my monthly subscription fee below $50 as I opted for the most basic package they offered without any extras added on. Towards the end of October, I received a notice that my bill was going to triple in price to a staggering $145 from the $42 I'd been paying. Not representative from billing nor the loyalty department tried to do anything to lower my cost aside from offering a one-time $200 Visa gift card. I told them that being a loyal customer for the last 11 years should account for something.

I would give zero stars if I could. I have them for satellite years ago but I have been streaming since for few years. After leaving HULU due to mobile devices not working and having to call to have home location reset, they use IP addresses as geo location incorrectly. When you have a wireless internet, it doesn't work. I used YouTube TV for over a year, only they don't have Discovery/History channels, but work much better and is cheaper with discounts for up to 4 months. They have raised prices during this time and cut off Disney/ABC with zero notice and my recorded show from them on DVR. So I tried DirecTV they set my account up wrong and got my name wrong and wouldn't fix it, I had to.

Was told my bill would be 110.98 each month. Now it is 120.98 each month. That will be $240 over 2 years. I was told this should be no big deal by them. Now I have to call every single month to get a credit. I have only talked to one person that was actually helpful and gave me a 330 refund to cover 3 months so I won't have to call for a while. Today I spoke to a supervisor and they only want to do a $10 credit instead of the $20 that I am owed. They keep arguing with me about it being a refund instead of a credit. Who in the hell cares? Just get me my money back. I am so frustrated!

This DIRETV company has lied to me 2 times. I told them very clearly I wanted two channels. Fox News and the Lifetime Channel they assured me it would be in my package. Well it wasn’t. They just told me it would be to get me off the phone. I called them and told them neither channel was coming on. They then told me the 2 channels were not in my package and if I wanted them I would have to pay $60.00 more a month. I am furious for being deceived and lied too. They should not treat customers like this. Please do something such as fining them so they won’t do this to other people. I am a senior citizen living on very limited income. Thank you.

I've been paying my DirecTV bill for years on their website. Now I'm getting an "Aw, Snap" pop-up repeatedly on their website (Chrome browser). By calling their phone line, they want to charge you a service fee for this payment mechanism. This is their way of forcing you to download their app.

DirecTV offers a signal for a per month charge. Although they acknowledge a "good customer" for being loyal, and paying $125+/month for 3.5 years, they have no compassion or consideration for federal workers who are STILL WORKING but not receiving pay! FIND ANOTHER STREAMING SERVICE!!!

It's a shame with this economy after being a customer with AT&T/DirecTV for all my adult life, had to withdraw a contract. Ok yes, but $320 absurd. I had absolutely no issues, life happens. Couldn't afford it anymore, they don't want to hear that. However I'll be the bigger of the 2 and still rate a 5. In the end it was my agreement.

DirecTV satellite dish installation has damaged my house. Years after dropping their service their dish sat up on my roof largely ignored. After many years we have come to need to paint our eve’s where the brackets were attached. We were able to remove all but one. And it won’t come off. Contacted DirecTV and requested that they send an installer to remove the bracket. But they said since I am no longer a DirecTV customer go pound sand.

Please...Please don't do it! I have been with DirecTV for years and it has been extra stress for me. Most of the channels don't work and DirecTV is high for no reason. They go up on your bill without notifications which is illegal and then call you to add more packages. I am not pleased with my service. They promised me a 300 dollar gift card and I never got it.

STAY AWAY FROM THIS COMPANY. Got the service on July 20th, 2025. Keep buffering & canceled the service on August 10th & got the cancelation email & asked me to return the equipment with the label they provided & I did, 3 days ago charged me $130.10 for the equipment & after 3 phone call & being on the phone for 57 minutes finally got my refund. By the way, the customer service is out of the USA & they are trained to read you the screen

This is the worst service that I have ever had. I switched over from Xfinity, so that tells you how bad this is. I constantly have to restart my streaming DIRECTV box. It cuts out in the middle of almost every single program every other day. Then it’ll be several weeks with no problem. I cannot wait for my contract to be over because I will switch back to my previous provider. This is awful.

Our service is out yet again, which seems to be a weekly issue! Don’t care anymore. We are moving. We are moving so we can CANCEL our lousy service! Good riddance. You suck. WILL NEVER USE DIRECTV AGAIN!

Had to give it a star just to write this review. It does not even deserve a star. Horrible to get a hold of anyone like a live person. Overly expensive. Tried to cancel and can't. Don't ever go through them.

The worst of the worst customer service as well as signal. I've called this company 53X for help. Absolutely worthless help. Waiting for my contract to be done. Last time I called the representative threatened me and said what did I do to the equipment. Are you serious? I'm a senior, how dare they say that to me

Worse customer service ever! Charge you $5 for any help with bill. Make payment arrangement so service won't get disconnected. They can cancel that arrangement even though you get confirmation # and told the arrangement will be honored. Then tell you can still honored payment arrangement but you'll have no service until then date. If want service have pay now. Seems little under handed. Guarantee one thing, but then turn around and do the total opposite. And then put me in a position. I have no choice to pay or I don't get my service back. I say look for streaming n a different service. You'll get so many more channels and hell lot cheaper. Now I'm stuck with this shitty service until budget different service. Honestly there's no service out there that isn't out to screw you over somehow. Only way they make money buy ripping you off.

I have been a Directv customer for 20+ years. My bill has gone up and up, I call and they will lower it a few bucks and then a few months later it goes up again. Then, their equipment quit working and they wanted to charge me to fix their equipment. When I called to cancel, all they said was they were sorry to lose my business. They didn't try to retain my business, offer to fix the problem, or anything. Warning to everyone, don't do business with Directv.

Start from beginning annoying pop up. It Cannot be disabled and it is quite annoying. DirecTV should give an option to remove this pop up and users should be able to set it up in Settings if they choose so. Terrible.

We have had DIRECTV when we lived in Florida, and Colorado with satellite dish service, and it was very reliable. We lost service when there was a hurricane, but in Colorado even snow did not interrupt our satellite service. We moved to Lakewood CO and unfortunately we opted to start service again with DIRECTV. This time they sent us a dongle. We have high speed cable internet service, so it was assumed we would have no issues streaming service. Well it is a nightmare. First, our volume controller for DIRECTV changes our settings on our tv so we need to use our volume control on the tv remote for volume control. But since we have had service, we lose internet connection continuously.

Worst experience! I signed up for DirecTV services with this location and was told it was a 10 day trial. After 2 days it was determined I couldn’t utilize the services with AT&T internet with me working from home. The return and cancellation process has been a NIGHTMARE since July! DirecTV reps try to con you to keep the services after you’ve determined it’s not a good fit and they refuse to hear you out and cancel all services. They have fraudulently billed me for a streaming device that was returned back to the store on Bell along with the internet modem mailed back in to AT&T per their request. This has went on for months now. Taking time from my day and life for the exact same conversation. This is ridiculous and they have to do better!

Do not trust. They have a 5 day free trial which you add things on to see if you like them but then Directv CHARGES YOU!!!! They charge you the minute you say ok so they take all that money out of your account. I'm sure it's in the fine print but no other streaming service does this. No thanks Directv.

Tried to move service and it took over an hour to do what should be a simple request. I also wanted to remove HBO MAX which seemed to take over 30 minutes to do and then they said that it was added. Ridiculous customer service. Oh then I tried multiple times to speak to someone stateside but never had that opportunity. Very poor service, can’t even call it customer service.

When you cancel they will still charge you through the end of the billing cycle. If your billing cycle is on the 1st of every month and you decide to cancel on the 2nd of the month you will be charged for that whole month. No pro rated refunds. This is crooked.

Product is completely unreliable and requires constant resetting of devices. Price is comparable to other services but lacks reliability that cable offers. Customer service is a chat bot and talking with people offers little to no empathy.

It's generally okay, but why do they provision a "local" ABC affiliate that is in La Crescent, Minnesota for Eau Claire, Wisconsin, when we have OUR OWN ABC affiliate? I tried to get it through their 2-braincell chat and phone support that a 54703 billing zip code should get a 54701 TV station (5 miles away) and NOT a 55947 station (90 miles away), but they kept referring to their cheat sheet that said my Wisconsin zip code gets a Minnesota station that is 18 times farther away. I guess idiots in support don't fall far from the tree of the management who made this ridiculous provision! Before my next renewal, I may switch to YouTube TV.

Worse cable company ever. They are liars, they stated we missed a payment which we not and they added HBO/Cinemax without our consent. I do not recommend this company to anyone. We're going to start streaming in future.

As a customer of Directv for many years, I was shocked to see that they continued to bill me months after I spoke to someone, service was disconnected and was told the cancellation was taken care of. When I saw the bill on my last statement for 198.00 and realized it had been for 4 months AFTER I cancelled, I called customer service. The supervisor was beyond rude. Had no interest in trying to hear my side and basically said the 800-plus dollars taken from my account was not her problem. I WILL NEVER USE THIS COMPANY AGAIN AND ADVISE ANYONE TO LOOK AT SPECTRUM OR OTHER OPTIONS.

Directv Stream is very good IF it is compatible with your TV! I have 2 Vizio TV’s. The OLDER one can be fully controlled by the Directv remote. The NEWER one has to be turned on with the Vizio remote first. Then the correct input has to be chosen before the Directv remote will work.

I had DirecTV for many years until they decided to censor their viewers! I had argued with them about the charges which were unfair. Charged over $6.00 a month for a "sports fee". I am a 74 year old widow and I do not watch sports at all, so forcing me to pay this fee month after month was unfair in my opinion! They should be charging this fee for the sports packages! They are always raising their prices and the customer service is the pits! I finally cancelled and went with Dish which is a little pricey, but hassle free with great service and polite customer service! I agree with all the reviews about how greedy DirecTV is!

I switched service to DirecTV after getting a promise of a $200 gift card. I called several times and was told it would arrive after three months. I called after three months only to be told I had the wrong package and I would not be receiving the gift card. Will cancel this service.

My wife and I just got DIRECTV, for the 2nd time. This lie, they said after 1st payment was made, we could get the due date changed to the 1st, vs 24th. The last time they lied, we cancelled, but we got drawn in by their arrogant lies, this time, unfortunately. As a disabled veteran and wife as such, we find the actions and lies to be despicable. We highly recommend taking your business to honest and reputable businesses, which DirecTV clearly is not. These statements are our personal opinions based upon our experience.

If sports is what you want/need....pay for ESPN streaming. When DirecTv first started, it was an honest satellite company. It has changed drastically to a money-hungry organization that has no problem treating their customers poorly. It is clear why they have lost over 2 million customers in the last decade. Terrible equipment that had to be reset on a constant. Insane rate increases- only to have them suddenly offer a BBD when you threat leaving. "Contracts" that are also 'pre-pay'? Makes no sense. Sad what this company has become. I will never do business with them again.

Here's another unhappy customer. This company spends exuberant amounts of money on advertising to lure you in with promises of great prices on their product. One year later, those great prices disappear along with the picture on your screen every time a cloud passes overhead. When I've had enough of the hard pressure retention team so-called price slash to keep you as a customer, not to mention 25 minutes on my time to cancel, even making you feel highjacked if you strongly say I've had enough. Oh and don't raise your voice to them, they'll disconnect the line and you'll be forced to start all over.

I've preferred DirecTV over Company/Xfinity for years. But recently I was frustrated about wonky online bill payment procedure. Pop-ups during the process, then when I attempt to close those, some don't have an "X", so it compels me to "Back to previous". Site closes! Log back in. Try to click their Feedback button, but it is shut down from communications. They don't want the hassle. That doesn't make the frustration go away.

For the last couple of weeks, when we use DirecTV, certain channels say "Satellite Signal Outage, switching to streaming." This is fine but it means we cannot record which is what we want to do. I called DirecTV and got an Artificial Intelligence agent who took me through a bunch of hard-to-understand questions, such as look at the back of the box for the satellite in cable, look for the red reset button, etc. It is very frustrating and after 10 minutes of this, I requested a live person. The AI agent's response: "Thank you for that. I understand that you want to talk with an agent." Then I was disconnected. DirecTV is apparently trying to cut costs by getting rid of people. I understand the need to cut costs but what about helping customers get the service working? I'm very angry about DirecTV hanging up on me. I advise people NOT to sign up for DirecTV. For the prices we pay, we deserve better service from a real person.

We are new customers with DirecTV and are very unhappy with their service. We were promised access to local channels and after two weeks we still do have access. When you call for tech support you can not get an explanation. The original installer left us his Name and number and said to call him if there is a problem. Still waiting for him to call us back. We never had this kind of problem with Dish.

I have been a customer since 2008. This summer, the hard drive failed. I called for a new one and they told me there was be a charge. I said bull. Finally decided to do it, but they never shipped the new hard drive. Called again the end of July to cancel. Was told I would have to pay one more time. THEN they said I had a credit. Nothing was sent to me by way of a refund. Phoned 2 weeks ago and was given a confirmation of the refund. Called today because hadn't received the refund yet. 1st call disconnected. 2nd call I am told that the refund was processed today. No kidding...probably why I was disconnected. I was told I will need to wait ANOTHER 14-21 days to get my refund. I told the person on the phone that was unacceptable and wanted to speak to a supervisor. She got snippy with me, put me on hold, and came back telling me to call the refund place. Phone number she gave me was wrong. Nothing like holding onto my money. So mad!!!

Several months ago, I switched our 4 TVs from the Genie remote to the Gemini remote. What a disappointment, the first receiver and remote was free, but had to pay $$ for 3 additional. The Gemini remotes are terrible, much worse than the older Genies. The buttons are smaller and harder to use for my older hands and lack adequate memory and processing speed. They frequently lock up and require reboot to resume. I can't find any way to contact DirecTV to tell them about this problem by email or chat.

Do not do any type of business with DirecTV. Customer service will lie to you when signing up about billing and when you have any concerns about billing, they will simply tell you "sorry", without any corrective action. Always remember a genuine apology comes with corrective action. "Sorry" is only a word without it.

Tried to cancel my service, since their monthly fee doubled in less than 2 years. I called first thing on a Monday morning and they told me that they just started processing my payment. Wouldn’t cancel it, even though it hadn’t yet gone through. No good will, just “screw you mr customer and give us more money”. I won’t use their services again ever. EVER! Greedy money grubbing piece of 5h1t company!

Have had this service for over 8 years now and I think I just had enough, I understand that sometimes they need to raise the price but now they just changed my package to basic, I only kept DirecTV because of my kids being used to couple of the channels, but they just changed those channels and now they want me to upgrade my package to be able to watch this channel, so not only my price have double with my current package within time but now they want me to upgrade for more money to keep this channel, unbelievable, with so many YV options this days, there is really no need to keep DirecTV, specially if they don't value customers, get other TV services, it is cheaper, easier and better.

I use DIRECTV service for over 10 years and was happy with the service. I moved to another location where the service was not available and they owed me over $300 in refund but never paid it. I called them multiple times and was told that it would be refunded, but it never was. I would not recommend using DIRECTV because of their lack of customer service and also their price is much higher than other streaming services.

We have been customers of DIRECTV for 16 years. During that period we have paid them $20,000 plus. They recently raised our rate by $50. I had to cancel because I can’t afford. I canceled on September 4 but they are requiring me to pay until September 28 when my bill cycles. They would cut my service immediately if I didn’t pay, yet these greedy bastards require me to pay another month when I voluntarily canceled. Probably need all these extra funds to to pay John Stankey’s $26 million salary!

20 year member and now I've been without cable for 2 months all because I ask to get updated equipment because it’s been 9 years since I’ve been updated. 4 technicians later and four days of work and I still don’t have cable. 31 hrs on the phone with customer service in two months and now they send me a bill for my cable. Currently on hold for the third time today and I’m being told they're doing their best to help.

Very Greedy company. I tried cancelling my service yesterday. Waited an extended wait time, because they make you talk to someone. No other streaming services does that, you can just cancel by the click of a button. They want you to talk with someone so they can try and talk you in to staying. I have had service for four years now. The rates were constantly going up, for what they call market changes. Yet when you call to cancel all of the sudden they can get you a better deal if you stay.

How do you charge $12,000 for DIRECTV business NFL ticket? And you don’t even have YouTube games one of the biggest games of the season Kansas City Chiefs against the San Diego Chargers. This is absolutely ridiculous. Your prices are ridiculous and your service absolutely sucks if you offer something, you should offer all the games

I canceled my service for the reason that they no longer offer NFL ticket. But I was told I'm still responsible for the entire month, because it's too much trouble to prorate the service. Ridiculous. Stay away from Directv.

Customer service is a bad joke. I started my complaint on August 21. They told me they would send a new TV control box. I received a power supply and hdmi cable instead. I ended up driving to their DirecTV Store. The agent there showed me what I was supposed to receive but couldn't give it to me. So he got on the phone with customer support and over 30 minutes later they promised to send it out on Monday. We Waited. Today September 4 I called customer support. They had no record of having sent me the item and hadn't called to tell me this. I've purchased the box today and am going to hope it arrives. If it doesn't, then I'll switch carriers. I'd previously left Xfinity due to technical failures that they couldn't correct.

The two so-called gentleman on the new commercial for streaming on DirecTV is absolutely disgusting, I cannot find my remote fast enough to change the channel or mute it. It is absolutely SHIT! For this reason and this reason only I will never ever go back to DirecTV.

Been with Direct for years, we called and canceled them because they priced us out. We are on a fixed income. We thought we was paid up even the representative said we were but they decided to get one more payment out of us. I will never use them again and will tell everyone how they screwed us. Thanks Direct, take all you can get

The price just keeps going up and up and they really fail to understand that they are pricing themselves right out of the market. There are so many other streaming options available to consumers without all the hassle and expense of dealing with DIRECTV.

April 2024, I canceled Directv, because it was too expensive. I paid the final bill and called them to make sure that I didn't owe anything else. The customer service rep. said I didn't owe anything. June 2024, I received my final statement and the balance was zero. May 2025, I received an email stating that I owed $440.00 for breaking the contract. The email said that it was turned over to the internal collections department. Neither my wife nor I agreed to a new contract.

My service went out yesterday and I called and I got right through to a person, she made the appointment for today. The tech showed up early and had it fixed quickly and it was all covered under the protection plan. Thank you, been a loyal customer since 2004, never had a problem.

DirecTV is a scam. They add charges every month!! They are scamming seniors and disabled customers. Continues to charge even after I discontinued service!!!! THEY LIE AND CHARGE FOR SERVICES WE DIDN'T HAVE OR ASK FOR.

I have DirecTV and have had a problem with reception since day 1. The programs are always fuzzy. I did not have this problem with a previous carrier. The programs freeze up constantly. I called them and they refused to do anything about the problem. Total waste

We called for them to come out and fix our WiFi. They set up a time to fix it, I took the time off work to be there so they could fix it. My problem is, they said they would be there from 2-4 then when I called to let them know they said 4-6pm. After I called again they said the guy said we were home. Which was a lie because I made sure I was there before 2 and never left!!! Now they’re saying they can’t come to fix it until NEXT SATURDAY!!! So another week without WiFi!!

The Representative misrepresented the service in order to gain my signing up. I asked him numerous times if I would receive Paramount+ in order to watch Landman, 1883, 1923 Tulsa King, etc. He assured me it was included with many more channels than I had with DISH. It was installed today, less number of channels and they are only junk, as well as no Paramount+. Customer Service is closed now, but my research is telling me to file a complaint to the FCC and ask them to cancel the service without penalty, due to the misrepresentation. We will see how this ends...

I got service to DirecTV through A T & T… Good reason to not deal with a 3rd party!!! I was moving out of my apartment 6/1/2025 so, I called AT&T and also DirecTV to discontinue as of 6/1. I returned equipment and got receipt of return. Service was on autopay and they continued to bill for 3 months and I didn’t notice until yesterday 8/9. I had been billed for 3 months and didn’t even have their equipment. They being DirecTV refused to return my money for a total of $315.75. They said they had no record of discontinuing service! Sorry but this is f… up! No referrals from me!!! Beware!

Don’t use Directv. They are attaching contracts without your consent. They offered a free upgrade then I cancelled the service and they said I was in contract. Jessica employee # ** would not waive fees. I’m calling Cox headquarters Monday. I have been with them over a decade and they will do anything to get money.

DirecTV is the worst, We had agreement with them for the 112.00 Package Plus. They were going to give us 25.00 knocked off for the inconvenience because the technician didn't show up twice then the third time he shows up after 4 pm instead of 8 to 12, the first payment should have been 97.00. Instead they took out 167.00. Now they shut it down because they tried to take out 176.00 and the money was not available so now we have no TV. So the wife basically told them to leave it off and we better not get charged for anything else. That place treats their customers like crap.

Do not sign up for DirecTV unless that's the only thing available in your area. They are absolute crooks. They will quote you a price on the phone but your bill will be much higher. They will outright lie to you and don't seem to care. If you cancel, they will charge you a $440.00 early termination fee/if you need customer service, your call will go straight to the **..Yes they sort of speak English but you will not be able to understand them. Just don't sign up in the first place. You will be sorry!

Approximately 6 month lost my job, called to cancel horrible service today, explained why, was threaten by Customer Service person that he would put through charges for remaining amount of contract that end in 4 months, he attempted keeping me on phone while he charged my bank account. Was threaten with reporting me to the credit reporting agencies. The service was horrible, due to contract disputes issues not related to me channels I paid for was not available, no credit issued, channels cutting in and out, had to replace equipment 7 different times, do not do business with this company.

I signed up for AT&T internet service and DirecTV TV service under a bundled plan where I paid AT&T monthly for both services (they were part of the same company at this point). After multiple rate increases over several years, in March I decided to save $100 a month by moving to YouTube TV (which is wonderful BTW) and Google Fiber's best plan (also wonderful). I called the 800 number on my AT&T billing statement and the representative gave me a date that I had to cancel by to avoid paying for another month's service. I canceled several days before that date and was told my services were canceled. Then at the end of August I received a text saying I have a $189 bill from DirecTv due. I called the 800 number on the notice and was told I had this balance because I canceled 3 days after my billing cycle and their policy was to bill the entire month.

Company will not stop billing after request to end service. Told us we have to pay for 26 days of service till the next billing cycle ends. Tried to request a different package prior to changing companies. They refused to discuss until we canceled. They said we have to pay for service until August 25.

In my last bill I noticed a disturbing increase. I am NOW being charged an additional $15/month for a service I did not request and do not use. That's a $180 annual increase. It's called "Advanced Receiver Service." I have been a loyal customer of DirecTV (formerly owned by AT&T) for over 10 years now. I live on a tight budget (sole income from Social Security) and this is a big hit against my income. This company has forced me to seriously consider dropping their service for a competitor, and I am extremely serious about leaving this company. According to management, they cannot override this new charge - they have decided it's in their best interest to potentially lose thousands of customers to collect the additional $15/month. Well, I'm one of those customers. I have spoken to customer service and asked for management to get involved only to realize there is nothing they can do, according to them.

The service is ok, but everything about customer service is so bad. When you try to remove packages or add-ons online, they are always pending; you have to call them. I usually request 2 for Spanish because when I press 1 for English, an ** answers all the time with a very bad accent. Today, I pressed 2 for Spanish, and the ** answered. I was in shock, but I continued because you get 1 in a bunch that you understand everything, and this man was great. When you try to chat with someone in customer service, you get an AI that has no idea what you are saying... I will soon get rid of this. I had this for my child because they have the baby first channel, but that is it, and I am just relying on my apps.

I was never a big fan but it was acceptable as I don’t watch tv that much. But recently was surprised when I turned it on and everything was different, and not for the better! It is a huge mess, very disorganized, and I can’t even pause a show to leave the room or it goes back to the beginning when I return. I’m so frustrated I will probably be cancelling. I don’t know WHAT they were thinking. Horrible mess!

Failed service, technician, and supervisor support. Technician gave a wrong diagnosis, returned and gave a second diagnosis, DIRECTV scheduled 3 house appointments and failed to show at all of them. They keep giving empty apologies. I cancelled service.

DirecTV is unbelievable and has the most horrible customer service I have ever dealt with, PERIOD! I have tried speaking with them (talked to 16 different people) to correct a scam charge for over 6 months. They don't care about listening to you nor do they care about "what is right and wrong"! They flip the script on you about charges and the techs that come do a service call don't explain hidden charges and coerce you into making you sign for "service done" and they changed the status on our account. All the while, the CS reps filed and escalation report to further reach an unwarranted charge and I was told that I never should of been charged. Still calls, texts, emails- pure harassment for $200.

I have been with DirecTV since 2009. Every month I have to call them about my bill. One person will tell you your bill will be a certain amount for that month, but the next month it's always higher. When I called to asked about my bill they made up some lie as to why it went up. I told the lady you all charge what you want when you want. I WOULD NOT recommend DirecTV to anyone. The only reason I'm still with them is because I DON'T like change.

I wanted to watch the new Dexter resurrection show and DirecTV was one of my options. It let me watch the show until they took $90 for the subscription and now it wants me to get another subscription and pay it. I can't watch Dexter anymore now that they took the money. It's very misleading and unethical. They wouldn't give me a refund either. I'd never recommend DIRECTV to anyone. If it we're Netflix or Disney Plus they'd apologize and issue you a refund.

The whole thing is a scam. 3 minutes of ads every 5 minutes. Pay for your subscription, pay more to watch anything that is not absolute stinking garbage. Just pay and pay and pay and pay then be prepared to pay some more. Maybe get some flops for free (well there will be 30 minutes of ads to steal your life).

Buyers beware. Their customer service speaks with fork tongues. They don’t keep notes when you call and nothing they can do or help you with your problem then you will get the runaround when you cancel your account

Company unable to transfer service from wife to husband so they say a NEW CONTRACT must be obtained. ATT and Directv have been working for many years now to integrate their web support application and they could never get the login to work. Now, they are spending several more years trying to separate the logins and can't even get that right either. One big terrible joke brought to you by ATT.

Can’t even get through viewing a 30 minute show without it freezing or constantly buffering!! This problem is daily and hourly, Can’t even playback recordings without freezing - if you fast forward it freezes OR return to the beginning of the recording.

With all the digital electronics we have. They could cancel charges immediately. DirecTV is lying.

After 8 years of loyalty, there was nothing they wanted to do to keep me. I was paying 145 after taxes. I spoke with someone of another county who offered me 40 dollars off my first month, that was it. Directv makes 27billion a year, and won't extend and honor their loyal customers to keep them. So I cancelled.

Absolutely the worst service I’ve ever wasted money on! Bad connection. Bad customer service. Bad shows. Repeatedly showing the absolute same shows repeatedly and movies. For the money DirecTv wants they should have better varieties of shows and not make us pay for the Spanish shows or the ongoing endless bore that infomercials bring about worthless programming and propaganda. Furthermore the amount of time your service is interrupted we should be refunded! Worst company. Worst salesman. Worst customer service. Worst at everything and will not pay another dime to this worthless company.

So, I bought their general pack not long ago, and at the time (just like you sign the terms and conditions for any general subscription based platform) I signed their terms and conditions, knowing that the free trial would expire in a few days, and a day or so before that happens, I will receive an email about the same if I wish to cancel the subscription. Fast forward to now, (having previously used the service for a combined total of once for an hour of watching a wnba game) I've received a charge on my credit card, and told them that 1) I hadn't received an email whatsoever from them about it. 2) The charge is still pending so it can be cancelled, and that no one in their right mind can remember the number of days any of their subscriptions free trial lasts. 3) I tried to cancel the subscription when it was during the free trial (I remember this because this was prior to when I got charged on my account).

It is sad when customer representatives in an organization tell you one thing and then later another representative says something different. I had my roof replaced and the roofers got rid of my satellite dish. I contacted DirecTV and requested a replacement satellite. The representative informed me that she would waive the $49 charge for replacing the satellite. She also said not to pay the technician due to this waiver.

I just started, got the genie box and I was told by cust. service and an email that my first payment is due 10 days after I received the box. So now they are not honoring it, so they are shutting my cable off, so don’t get them, they lie.

I called 3x. First time I was assured I would be OK after I made a large payment. My service wouldn't get interrupted till Friday. Well on Wednesday service was interrupted. After calling irate my service was restarted & assured again I was ok till Friday to pay the past due balance of $92.15. Today I turn on TV & no service!! I call back & girl tells me, "Sorry it was only for 24 hrs!" WHAT! I had a pymt arrangement in place. So I ask for supervisor & she tells me, "Oh sorry. Can't help till you pay the entire bill. Past due of $92 & new bill of $189 that was just generated." What in the world is going on with these people. On top of that good luck getting someone who comprehends you or you understand them. Their prices are out of control & their staff is horrendous. Everyone has a different story. What's crazy is they know they've got us.

Was a customer since 2007... not anymore! I had my roof replaced after a hail storm and needed DirecTV to come reinstall the dish. Scheduled us for a Friday between 8am and noon (which is ridiculous). I stayed home from work all morning just to get a text from the tech that he couldn't be there till 1:15pm. I came back to my house that afternoon at 1pm to meet him. No show and no text and wouldn't answer calls. I left at 2:30pm only for him to show up at 2:45pm, ring the doorbell and get back in his truck and leave. Then they still tried to charge me for the service call! Cut the cord! I went with streaming that same day... and am saving about $150 a month. I will never use DirecTV again!

Hi, my name is E.L. I called customer service today. Today is June. 21st 2025 I called customer service because I’ve been a customer with him for over 20 something years. They just raised my bill to over $70 and they weren’t able to drop it down even though I’ve been a customer for them for like over 20 some years. I talked to a supervisor. The supervisor did not care because she said she couldn’t help me. The tumble label that you’ve been with the company for over 20 some years instead of being loyal to you, they won’t help you out.

I have had DIRECTV for over 20 years. In that time the service has been ok. Now due to their billing issue they took off of auto pay all my discount have come off and now I suppose pay double what I was paying. I hate to say it but I will be cancel my cable. I feel like I getting rip off and I been told 3 different stories. I guess company doesn't care about customer service. Only the bottom line. Hate to do but I been left no choice.

Cancelled on the 5th and they still charged me until the end of the billing period. Wouldn't make payment arrangements with me and still said they would charge me a late fee if the balance wasn't paid by the due date. After 5 years and paid over $12k, thanks for nothing. Do not use this service!

I was a 15 'ish year DirecTV customer. The service has deteriorated and the price has greatly increased in the past few years. It is at a point, the majority of the channels do not/cannot even feed through the satellite connection, but through my household internet connection. BTW, which I also pay a separate bill for. As sketchy as my local cable provider is, it is still more reliable and far cheaper than DTV. I'll be switching to streaming platforms only very soon.

I Originally got My Service with Frontier and I only signed Paperwork with Frontier. After a few Months I was paying 108 dollars for Half of the Channels I was getting from Spectrum, My Sports Channels that were to be included stopped working and Said I needed to pay for them. I disconnected the Device 2 months ago and when I called to cancel the Service Representative was Ride and told me I signed a Contract With DirecTV and it would cost me over 300 dollars to Cancel. Please do not use DirecTV unless you have No Other Choice. And Frontier should not be Pushing them with their packages.

It is indescribable how poor the DirecTV process works. I subscribed and was happy. Then I cancelled which also was smooth. A month later I decided it best to re-subscribe and went on my account. There was a note that said "We want you back", click here, it is simple. Well, that did not work, kept getting error messages and had to call customer service. After close to an hour, we were all set until they sent me the message to activate via email while on the phone. It would only work if I changed my email, I said that was ridiculous and was not going to change my email. So I was told they could not activate, we agreed she did an excellent job but since it could not work, I was done (so I thought) and we hung up.

I called on may 11th to cut off the service and they would not let me, called two more times. Got Dish network, 150 a month less on may 10th. Bought their box to a UPS store to return already and today I get a past due bill for this month, called again and they won't prorate or anything. Horrible company and we literally moved to another state two years ago and couldn't even get them to understand we moved. Please avoid them, overpriced and they can't understand English or help you with anything.

I moved from Ohio to Tenn last year. Signed up with DirecTV.. Did not like their service. I was Billed for cable mobile and internet separately.. I then switched to Spectrum. They promised to pay up to $500 for early termination fees from DirecTV.. I was charged $394. Spectrum said they needed an itemized bill from Direct TV to reimburse me the $394. After several calls to DirecTV a Supervisor told me it was not an option to send the bill.. I had to use my bank statement to prove my payment! Spectrum would not accept that. So I end up disputing the charges with my bank. The bank said what DirecTV was doing was illegal.. A merchant cannot withdraw a charge without a receipt of some kind.. Never again!!

Bunch of lies. Talk to eight people all lied to me. Had my service cut down to make my payment cheaper from 214.00 to 136.00 a month. Been four months my bill is still the same even though they said it would be cut down. Flat out liars.

Very poor customer service. Can't understand the person on the other end of the phone when we're trying to get help. We get mad and frustrated to the point we just hang up and don't bother because we can't understand them or what they're asking. You need to have people that we can understand. They need to speak English good English.

I had so many problems with connecting to someone to help. Robot is the first step always. After 8 years and many overcharges that they refuse to remove, we were charged $150 to stop our service. They said we were exiting our contract early. There was not a contract and I am taking my complaint to the Better business bureau.

I rearranged my living room and my current access is no longer functional. I spent over 2 hours on the phone with no resolution and was told to call back. The absolute worst customer service ever. I will be changing internet and television providers. Ridiculous considering what a simple need I had relocating a port or getting longer cables.

I recently moved to a different state and had limited TV provider choices. DIRECTV was the best I could do. I have been dissatisfied with the reliability, the channel choices, getting the apps I want, setup, and customer service. I have had numerous problems, which the service rep always blames on my internet service ATT. This company needs to make massive improvements in every area. Would not recommend.

I lost my husband this month so was looking for ways to cut costs. DIRECTV was one way, by cancelling to go with a less expensive streaming service, saving 167%! There was zero flexibility, I cannot cancel until the end of my current billing cycle which is June 15. Not only that but it appears I am under contract for adding an additional line in Oct 2023, so will have to pay to end that as well. So, not only am I NOT saving any money this month, I will owe additional money at the end of the current billing cycle which cycle! No compassion, of offers to waive, nothing! I am a 16 year customer, after today’s experience, should the streaming service not work for me, I will NOT be returning to DIRECTV! Poor service, high prices, old outdated equipment… And now I have to figure out how to remove a dish from my yard! Of all the service companies I am trying to reach out to since my husband passed, this is by far the worst experience!!

We had DirecTV satellite service for several years, then switched to Dish a few years back for a (slightly) lower subscription price. When Dish kept increasing our monthly fee, we decided to switch to DirecTV Stream. After I signed up for the "no-risk" trial of DirecTV Stream, I called Dish to cancel that overlapping service. At that point, Dish transferred me over to a customer retention specialist who made me an offer that we could not refuse.

Having been a DirecTV customer since the construction of our home (20 years), I have witnessed the gradual decline of the service and the constant attempts to squeeze customers financially through minor charges, nearly annual price hikes, and exceptionally poor customer service from representatives. After two decades of loyalty, I have decided to discontinue my service and disconnect from DirecTV. Should I ever find myself in need or desire satellite again, I assure you that DirecTV will not a choice for my service provider.

Loyal customer for over 15 years. Left to try Fubo, Directv loyalty department contacted me to come back. Worked out a great deal to return, but over past 6 months have come to the realization the rep I spoke with lied about details and now I am getting channels dropped due to expiring promos that were never told to me they were a limited time, then having to pay for sports pack, then getting my local sports dropped and they wanted more money. I refuse to pay a local sports price, that should be included, I'm not asking for out of state sports. I will be switching, and also taking my $220 AT&T monthly charge also... Screw Directv and AT&T. Money grubbing greedy.... constantly increasing costs.

I had a problem with my remote, blue lights were flashing and the tv and remote were frozen for a few minutes or I had to unplug everything, which would fix the problem for a whole then re-occur. I called tech support, after wasting my time for about 30 minutes trying to correct the problem he decided to send me a new remote. I then decided to replace the batteries in the remote, and guess what? All fixed, Using off shore people to help is very unproductive and unprofessional by DirecTV.

I was quoted one price with a follow up email to review. When billing came it was eight dollars more a month. Their customer service communication cannot be trusted. Maybe that would not have happened if there was not a language barrier. Very frustrated customer

We've been with DirecTV for over 12 years residing at the same residential location. When we sold our home in March 2025, we spoke with a DirecTV representative who convinced my wife to keep their equipment and have the account put into the "vacation mode." Well, this individual customer service representative failed to input the correct information so my wife received continual charges for the DirecTV service, which we did not possess. When she called DirecTV again to query them on how to return the equipment and identify the issue, she was told that was the initial customer service representative's error, and there's nothing that this current representative can do. So, my wife asked for a bar code label to return the DirecTV equipment. She never received a bar code, email or anything.

Directv is THE WORST! After prepaying my account on time for over 20 years we moved so I cancelled our service. I was told that I had a $55.15 refund coming and it would be processed in 5-7 business days. That was 2 1/2 months ago. I have made repeated calls to Direct TV & AT&T and get the run around....always the same...we will send you a credit in 5-7 days....NOPE I never get a refund or my money back!!!!

We had DirecTV for over 20 years. Their customer service seems to have gone downhill, about the same time period that AT&T purchased it. Their pricing is insane, offering promotions and then immediately increasing your bill by $40-$50 as soon as the promotion is over. We finally had enough of their continued price gouging over the last couple of years and canceled their service. There is no regard to customers that have paid for their service for years and years, and in our case pay for a AT&T phone line. There is no real discount, only ridiculous promotions that end in a bill that is extremely high. They have no customer service. Whenever you call, you speak to someone you can hardly understand and they only want to sell you another promotion. They do not care if you have been a customer for years or only a month. We are done with DirecTV.

Fraudulent thieves. They added a $14.99/month sports package we never requested, authorized or watched and refuse to provide any refund. My wife never noticed it on the invoice. It continued for decades. We have the company but Cox is no better.

This is very factual. I ordered service last week, the sales rep and I discussed several times that I wanted 4 TVs set up. He gave me a price of $135/mo. (Will get back to the price). I was scheduled for installation on Thursday, took off work, tech came about 2:30, says he thought he was here for a signal problem. Then he opened his orders and said, "Oh, you were scheduled for installation, but I didn’t bring the right equipment." He also told me his ladder wasn’t tall enough for my house, so I offered mine. He said he was going to get the right boxes (for 2 TVs) and he would come back.

I canceled my DIRECTV service the end of March. They told me it will be on until April 22nd as I pay in advance. April 23rd 187$ was withdrawn from my checking. When I called (after trying to get through several days and times) I was told the bill would be prorated for 3 days and I would get a refund. Since I didn't trust the incompetent customer service reps, I stopped auto pay. Now I get a bill...no one can explain why and I refuse to pay the cable part. I will also be canceling the internet service and my cell phone. I have never felt with such incompetence. I tried to speak to a supervisor several times, but I guess in India there aren't any. I had enough of big companies screwing us little people. Lastly, the AT&T cellphone is have has a record convo setting. All the calls are recorded...so take me to court!

I have never had so much trouble dealing with a company in my life. It's almost impossible to set up automatic payments. If I could give them a zero rating, I would. My mother is ninety one years old and I have power of attorney and I still can't deal with this company.

DirecTV is great until you need to cancel. No refunds allowed after payment is scheduled and you are locked into a 24 mo contract and will pay $20 plus tax per month you still have on the contract. Customer Service is not helpful and says everything is automated. VERY DISPLEASED!!!