DIRECTV

This is the worst...did I say the worst company for honoring promotions. From day one the first time I had service the billing was always inflated!. The bundle deals are never honored for same bill payments. I was a fool and responded to a flyer in the mail saying "we want you back". BS. Not once was the bill correct according to the flyer. Every call was hours long and had to be escalated and never solved. Before I reconnected I even paid almost 600 for equipment between them and Century Link so They could never say I owed them for it again. Now that I have disconnected again they are trying to charge me for equipment I purchased and sending me to collections for the items I bought. Oh did I mention the $45 dollar a month promotion was not honored even one time.

I have had nothing but problems with this company since AT&T took over DirecTV. First they charged me for football which I never asked for. Took months to have this taken care of. Then Bill started being well over double amt. They assured me to get the bill down. Have had my service suspended 3x and no credit given for no service then and still being charged way too much of what was told. People from Philippines call trying to get me to get extra channels and I say NO. But happens anyway. Will not let me cancel because they say I still have contract. I'm fed up, I've called my senator to tell him about this company and now have an attorney which I will be suing AT&T for excess bills and no credits and for my own suffering from them. I'm 70 yrs old and little income. They need to quit charging for what customers tell them NO.

I have been trying for over a month to move my service from one address to another. I have had two installation appointments and both were cancelled without notification. When I call I’m told it is due to the Covid-19 and they can’t send technicians out- but I see AT&T trucks in my neighborhood all the time. Each time I call now to schedule a technician I’m told they can’t do anything for me and I’ll have to wait until someone calls me back- but I never get a phone call. I don’t know if this is due to AT&T's famously bad service or something else. I have been a customer for 15 years and I think my relationship with DirecTV is over.

The service that is provided by DirecTV is at best a complete waste of money, they are way over priced once your contract is up with them. The satellite reception is out constantly, if the wind blows it goes out, if it rains it goes out, the signal can't seem to find the house consistently but the bill has no problem finding the house!!! I have the hopper system which is a joke. I have 4 boxes and you can only watch tv on two of them, the other two cut in and out when you're watching tv, when they were installed we were told no one else on the market had them and now I see why... the system is junk!! Do yourself a favor and save your money and go with anything other than DirecTV/ATT. I will be cancelling my service with them as soon as I can get lined out or something else!!!!

After 2 years with DirecTV, I was tired of seeing my bill continue to go up overtime. We decided to cancel. I canceled on April 17th. I just received a bill dated April 14-May 13 for the full monthly amount. I called and was told that they won't prorate the bill and would be responsible for the full month. So I am paying close to $200 for 3 days of service! Very poor customer service DirecTV/AT&T. As a result of how I was treated, you will be losing me as a mobile phone customer too!

I called trying to make sure my NFL ticket didn't renew, I called the number that it says to call and even after the customer service person answered and I told her what I needed to do she said ok, then went on and on about an extra service coverage that would be cheaper than what Directv gives me now... I kept stating no, I only called to make sure that my NFL ticket does not renew...then she became rude and sarcastic and said she couldn't do that...even though I called the number the website says to call regarding NFL ticket and she never said she couldn't help me with that to start out with.

I was in the process of switching from CenturyLink to DirecTV. Century Link set up the whole change service process & promised that there would be a soft credit check. I cancelled the switch & DirecTV didn't remove the hard credit check, which they shouldn't have done. I Spoke to customer service twice at DirectTV about the hard credit check. Every phone call after that for several weeks I got a machine. I got the message, "You have reached us outside business hours," & the phone hung up whenever I select the correct option. I was in Colorado. Their HQ is on the West Coast & I always called just after 2pm; they are a hour behind us. Never got a human to resolve the issue & got stuck with a hard credit check for 2 years. DirecTV didn't provide any service like they should have, they or crooked & unethical. CenturyLink & DirecTV are both crooked & unethical companies. I'm currently with Spectrum.

I am a DirecTV customer with AT&T. We have recently moved from an Arizona address to a Tennessee address. Since April 6, I have spoke with 5 customer service reps and technicians. All I need is to get my address changed. Each friendly CS rep tries to help and either transfers me to another dept. or tells me the address has been changed. Today they sent a technician to our old address in Arizona. Today we still do not have TV because they can not get my address changed so a technician can come out and get us hooked up. I have spent more than 10 hours on hold or talking with a CS rep. In my 70 plus years on this planet I have never had a worse customer service experience. In my opinion, this is the hardest company I have dealt with. Think twice before using them.

During this current pandemic, this company is the ONLY company that have disconnected my services. I have been with DIRECTV for over 17 years before they switched to AT&T and I am thoroughly disgusted at what they are currently doing. There is no way one month should be $400!!! When I called to discuss, the automated teller said I needed to pay the past due of $400 before being helped with my account. This is the treatment long term customers receive?

I give them 2 stars because I love their service. The repair techs knowledge, and prompt service. I love the channels I pay for, but they charge way too much. So they will let you apply a special discount, but only for 3 months, 6 months, or 12 months, then they surprise you when it's over with a higher bill. So I choose not to take the discounts and the price is outrageous, and when you have an online issue and call customer service, they argue with you instead of walk you through the site and help you understand. This company does not care at all what the customer needs.