DIRECTV Reviews

It started in Feb. 2008. I went to pay my bill online and when I put everything in then I went to authorize the transaction. It would not let me. I called the company but they kept telling me that I need to fix my internet. They upgrade their internet so much it keeps changing. They say that they send it to their special people to fix. Then I get an email saying that it will take 48 hrs. for them to research the problem. Nothing is being done. They say I can pay over the phone. The last time I did that they kept my information and they took out the bill out of my account with out my permission and caused me to have insufficient funds in my account. When I call them about it, all they said was sorry and that they are not supposed to keep any of their customers' information. So I will not pay online again. But they will not sent me a bill through the mail and I have not gotten a bill from them in 3 yrs. They do not want fix their problem.

I signed up for bundled services from Verizon-partnered with Direct TV (to save money) and was not told that all the free things that came with the Direct TV portion of my new billing pkg. were temporary upgrades - they were portrayed as FREE. Long story short, when my bill nearly doubled I had to get on the horn to find out what happened. Well., I immediately canceled all of the extras including the 2nd TV. (which had quit receiving reception anyway, because the dish became out of adjustment in the wind or something). I also was told I would Have to pay $79 an hour for them to come and fix that-Ha! forget it, it is windy a lot and I wasn't about to get roped into that cycle. I have subsequently canceled service and now am being charged a steep cancellation (early termination) fee. This is not fair or right. I am hoping that there is a class action lawsuit against this company, so that I may join it. Their customer service and billing and sales practices are highly unethical and criminal. They need to be taught a lesson. Help!

To cancel I would have to pay 20 dollars each month for 18 months. That has affected me beacause at the time I dont have a job. I dont think its fair that I should pay that money.

I ordered the commercial choice package for my new sports bar on 2/26/08. I was promised 50% off the $151.00 commercial choice package for six months, Free Installation, and HD service if I purchased 3 HD receivers for $200.00 each. They billed my credit card $673.26 on 2/26/08.

In March of last year I signed a contract with Direct TV, as there was no other option but satellite at that time. I was told it was a 1 year contract.

In a nutshell, we've been through 8 HD receivers, dozens of techs, multiple dishes, entire days wasted waiting for invisible techs, hours of dealing with brand new techs who were clueless, longer employed techs who dread calling their office too, techs who finally show up and don't even have equipment with them, and false information given as to billing.

Direct TV sales person sold a package mentioning a grace period of 9 days to cancel without any charge (mentioned multiple times) if we do not like for any reason. The package was for 24 months agreement. We were looking for more small kids program and did not like it. So we canceled it within a week (within grace period). However the customer representatives disagreed with the grace period we were mentioned by sales representative and are charging a heavy $350.00 as cancellation fee. They are neither ready to track the sales representative or waive the charges. They consider the wrong information mentioned by sales person as unfortunate and sorry but still wants us to pay the cancellation fee.

My Credit Card showed a $19.35 charge. When I called the Credit Card company, I was advised it was for either an Internet purchase or telephone purchase. I called the telephone number associated with that charge and reached Brenda, who said they are a 3rd party company that covers the Dish Receiver through Dish TV. I never authorized that charge and paid $5.31 each month to cover the cost of repairs. The Dish company received my credit card through a one-time payment I made over a year ago. They have now sold my credit card number to a 3rd party company to bill me bogus charges. I talked with Joseph at Dish TV, and all he kept asking for was my credit card number, like I want to give him that. Who knows what other charges I would get charged? What a rip off. Joseph wouldn't let me talk to a supervisor.

Back in May of 2005 my condo complex decided to convert all units to DirecTV, and I was one of the units. I picked a package deal that I thought was suitable for my household. This package came with more than 30 local channels. Ever since converting to DirecTV, none of the local channels have ever worked. When I noticed this problem, I made numerous attempts to resolve this issue with DirecTV by calling and also writing letters. The problem was never solved, and DirecTV told me that they are not responsible for problems and that I should contact my independent contractor for my condo complex. That was done, and on several occasions the contractor came to my unit and could not fix the problem with my local channels. The contractor was at my complex last on February 20, 2008. He spent an hour going back and forth, and at the end he told me that he cannot fix my problem at all. After that I called DirecTV and reported that the contractor could not fix the problem with my local channels.

Back on 11/07/06 I got a bill from direct TV saying I order some pay per view movies. I called and I disputed the charges the box they said that the movies was order on from a remote control was not even hooked up and the reason why is I moved from a 3 bed room to a 2 bed room so they drop the charges. So we set up that the only way you could order movies is you must call in and give a pass code. When I moved out of my last apartment of 11/1/07 I turned off my direct TV they sent me 3 boxes for my (cable box) I sent them right back to them. About 15 days after my shut off they charge my checking account (64.00) so I called them and ask them who told you to charge my account without my permission they said we sent out notices in March of 2006 saying if you disconnect your services we can charge your account.

I ordered Direct TV dish service under a bundle package with Qwest. The package was to include locals for an additional $4.99/month. On December 28, 2007, I had Direct TV service installed with locals according to my package and installer. I was supposed to get a DVR (which of course they seemed to have lost on the order), but once the service was installed and I turned on the TV, I realized something more--no local channels! Within the hour, I called Direct TV and asked why there were no locals. After hours on hold and talking to various representatives, I was told I could get a waiver for a local feed from LA or NY no problem within two weeks. After two weeks, (on 1/12/08) I hadn't heard anything, so I called Direct TV back and was told the waiver was denied. I told them I didn't want the programming without local channels and would have never signed up for the service if they had indicated to me that locals were not available. They told me I would have to dispute a $200 cancellation charge, and I said I would refuse to pay it because they misled me. I asked to talk to the credit department. They said "Our credit department does not have phones" and I would have to do it in writing. After writing them via email, I was told that I would not pay just $200, but actually the cancellation fee is $340!

After waiting three months for a Direct TV rebate to show up on my bill, I notified the rebate number. I pointed out to them that their web site has approved my rebate, but I have heard nor seen nothing. I also pointed out that the web site says my rebate is for $10 for 12 months, when it should be $20. They suggested I call DirecTV at accounting: 1800 531 5000. I called. They were surprised my rebate was not begun. They said it was for $10 a month. I said $20. They said to call the rebate center (1877286 4808). They said it was not their problem. I called 531 again, and they said they would move it on. I called in two weeks.

I fell for they're on-line ad of $39.99 a month service, and bought the service directly from their site. The site also offered a $50.00 gift card if you signed up for the auto pay option, which I did. Long story short, Direct TV is taking $56.00 a month out of my checking account for a service they advertised as $44.98 a month. I'm furious with these people. Customer service there is useless and insists they never had a $34.99 special, when one is available RIGHT NOW on their site.

On February 15, 2008, I Ordered a new phone & internet service through Verizon. They offered me another package which would include Direct TV as well. I have some credit issues and due to that fact they told me Direct TV would require a deposit of $200.00. I was hesitant but Verizon assured me if I wanted to cancel I would get my $200.00 back. I placed the order on Friday, 2/15/08, I thought about it over the weekend and after going through my finances decided it was a mistake. I called back Verizon on Monday 2/18/08 and canceled the direct TV order. The $200.00 was taken out of my account on Monday by Direct TV, but they assured me that I would receive a refund in 3-5 business days. I called back and they told me since Direct TV took out the funds, I had to get in touch with them.

On the December 27th 2007, I looked on the direct TV website. They advertised holiday specials, $20 off a month for 12 months on the 200 channels with DVR plus package, price $60. I made the order online. The next morning, I called direct TV to correct my phone number that I gave them wrong, and the numbers of the receivers (I need only one, but I ordered two). The representative gave me a new account. I confirmed price with a representative about $40 package DVR plus (after $20 off rebate) and $4.99 for second receiver. But when I got a bill I did not see $20 off.

We had DirecTV for more than 16 months as part of a bundle. During that time, we experienced various reception problems and problems with the DVR (resulting at one point in having to erase everything that was saved). When we signed-up we were told that it was a 12 month commitment, and when we called to cancel, they told us we had fulfilled our commitment. Now they are trying to stick us with a $100 early cancellation fee, despite what we were told on multiple occasions. Additionally, we never received a promised $100 rebate from the company. It's apparently more important to keep people locked into poor service based on inaccurate information, than to support good customer service.

I was a DirecTV subscriber for 10 years and OWNED my equipment. I was having chronic problems with HD, and DirecTV authorized a service call. I was told that if my $1000 HD DirecTV/Tivo box were defective, DirecTV would replace it for the cost of the $79 service call. I confirmed this with the DirecTV rep. The service call determined the box was bad, without performing any diagnostics other than to ask me a couple of questions. The new box did not remedy the problem. When I called to cancel my service, DirecTV told me that I had entered into a lease agreement when I accepted the new box. I returned the box to DirecTV.

I had DirecTV for 18 months in California. When I moved to Florida, DirecTV Customer Service said in order to avoid an early cancellation fee of $268.00, I needed to get hooked up for the remaining obligated time (even though they didn't have any local channels). I hooked it up for the remaining 6 months; then, when the time was up I canceled my service and sent in my HD receiver. When I got a bill for early cancellation, DirecTV Customer Service said they restarted my 24-month obligation when I moved to Florida.

I applied to use the service of DirectTV since September '07. However, I have to move to another state so I canceled and returned equipment to the company. As is their policy, if I returned equipment they will refund deposit money to me. I returned them since November '07 but haven't received any refund yet today. I tried to contact the company and asked for the refund back. November, I called customer service and got informed that the company hasn't received equipment So I tried to call them several times and wanted to make sure that they received equipment. However, they still confirm that they didn't receive my equipment.

Direct Digital TV (Direct) is listed in the Tomball ,TX yellow pages. I contacted them to sign up for DirecTV. Direct told me that the contract was for one year at $39.99. DirecTV sent me a bill that indicated that the contract was for 18 months, and that the last 6 months would be billed at $49.99 per month. I have written to Direct and DirecTV about this matter, since they could do nothing after 4 hours on the phone; and I copied the BBB's in three states, the Texas Attorney General, the FCC and the FTC about this matter.

I have been a customer of Direct TV since August of 2002 and in Feb 2007 I ordered an HD receiver. In Oct 2007 I started having problems with that receiver not being able to get a signal. From Oct 2007 to Jan 2008 I've had over 5 technicians in my home to fix the problem but an hour or two after they leave, the problem is back. It's almost as if my receiver gets overheated and shuts down. Then it has to be unplugged from the wall & plugged in again in order to receive a signal. In addition, my sat dish, the receiver, and the multi-switch has been replaced but the receiver is still not working.

I called to cancel my service in early February 2008. Issue #1. The representative informed me that there would be an early cancellation fee on the leased equipment. I stated I had been with DirecTV a year and he informed me that the HD DVR box required a two year commitment. I asked him to please fax me the document stating that I acknowledged this 2 year term. He stated it was in the Customer Terms. I then asked him to send me the signed Customer Terms where I acknowledged understanding their policy. He stated the customer terms is on the website. I told him that even though it is on the website does not mean that I acknowledged these terms when DirecTV installed the equipment.

I had continuous problems with my DirecTV DVR receivers. They were always willing to send me out what I was told would be a NEW receiver only to receive a refurbished one with more problems than the one that it was replacing. At no time was I informed that I would be renewing my contract with them every time they sent me a receiver. After the 4th receiver I asked about canceling my service since I was not able to use it most of the time anyhow. I was told that I would owe $24.10. This was based on a current bill of $11.60 and 1 month early termination fee of $12.50. I elected to move forward with having my service terminated under these conditions. I returned all of my receivers and then received a bill for $287 for 23 additional months of early termination fees. I have sent Dispute letters twice to DirecTV and once to Allied Interstate Inc. trying to resolve this issue.

I have had ongoing problems with DirectTV's hd receivers since they started distributing them under their own brand. The latest problems started with a replacement receiver in September of 2007. It is a replacement that was required by them in order to continue to get service that I already had, but which still required me to commit to a 2-year service agreement. I have had problems with this receiver since getting it. The problems include certain channels not coming in, the guide not functioning correctly; it always reverts to the first channel in the line up regardless of what channel you are on. The hdmi chip is becoming non functional so I had to use other cabling. The receiver also frequently needs the channel changed because it is not differentiating whether it is on a high definition channel or not. I have contacted service at least six times, and the last time they told me they could not fix the problem over the phone; and a service tech would have to be sent out at a charge of $79.00. I said that I felt that this was a lemon receiver as I have had ongoing problems with the receiver. They said if it was the receiver I would have to pay shipping on a new receiver plus the $79.00 service call; the two- year agreement I committed to only included a 90 day warranty on the equipment. They would not send out a replacement receiver without first sending out a tech.

I have been a Directtv customer for many years. I was out of town unexpected for a death in the family. When I returned my Directv was turned off due to non payment. Since my service was turned off I wanted a partial credit on my account since I had NFL ticket; and they charged me the full amount, then turned off my service. I was told that no credit could be issued to my account and the full amount was due. I refused to pay the full amount due since I had not gotten the service. DirectTv charged my debit card for the full amount without my authorization. I called Directv to dispute the transaction; however they stated that was their new policy. I tried to file a dispute with my bank Bank Of America, but my bank indicated that since I have paid DirecTv previously with my debit card, they have authorization to charge my debit card.

The golf channel merged with the PGA tour to provide exclusive coverage starting in Jan 2007 for the first two rounds of tournaments and even more coverage on other tournaments as well. They replaced USA network and ESPN in this area. Prior to this merger, you could order the golf channel in what they call ala cart, i.e. pay for it either monthly or yearly. Since the merger in jan 2007, you can no longer buy the golf channel ala cart but can only get it if you purchase their premium packages which cost at least $20.00 more a month just to be able to see the golf channel via satellite. This, I feel, is an unfair practice that the golf channel, the pga tour and the cable companies have conspired that punishes the consumer just so they all can make more money off just 1 cable channel because they give you no other options to choose in order to see the golf channel without having to pay this ridiculous additional fee for it. It was clearly available prior to the merger for the consumer to see this channel by either ordering it seperately via daily, monthly or yearly or in a package deal as well. Unfair disadvantage to the consumer, clearly.

I was connected to HDTV with Direct TV 2 weeks ago. It rained last night and I do not have a connection. The earliest they can come to my house is a week. I will not have TV for a week. I called and canceled Direct TV today and was told that I would have to pay a disconnect charge of $486.00. I had HD TV for 1 week. Do I have to pay the $486.00 to disconnect.? I've had several problems with Direct TV and their services and I'm not satisfied with them and do not want to use them. Please let me know what I can do. Thanks.

We bought a house so we called Directv that we were moving. They said we needed to pay the current bill before they could proceed. After many calls and a lot of issues we decided to go with cable instead. In December we told them to send us our final bill and gave them the new address.

We were being charged for an extra receiver that was supposed to be disconnected 14 months ago. When I finally noticed the extra charge on our bill, I called DTV and they wouldn't refund the 14 month overpayment. They said they cannot refund our money because it was over 60 days and only refunded us $5.

Moved into a new home in April and there were no services available except satellite companies. We chose to go with Direct tv. Around June cable was available so I called to get cancellation costs from Direct tv.

We moved houses and decided to lease extra equipment. Without any advice or knowledge Direct tv extended my contract for 2 years and started charging me for insurance on the extra equipment. I was told the information was in the small print on the work authorization sheet and they were now unable to reverse the transaction.

I contacted DirecTV with questions. Summing up, salesman offered $10.00 month credit on bill because I already had Verizon service (Verizon is a partner), did not have to connect to phone line (interferes with my alarm system), and would get $300 Best Buy rebate off new TV $1000 and up. All 3 proved to be untrue. The next day, Best Buy people just laughed at me, saying DirectTV salesmen always say that figuring it is too late to complain and they get the commission if no one complains. A call to Jacob in customer service department verified that it would have to be hooked up to phone and that there was no $10 rebate being applied to my invoices. I immediately canceled the installation.

I reactivated my direct tv account and was informed that it would only be $29.95 a month. My first bill came in and it was $66.96 and due on Feb.13. The amount was automatically deducted from my checking account for $66.96 on Jan 31st, 2008. I called them on Feb 6 to discuss the overcharge. They adjusted the bill and supposedly gave me a credit. On Feb.10th they disconnected my service because they said the check was reversed. The money was taken from my account. They would not reactivate my service until I gave them a credit card. So now I've paid them $66.96 and $51.12 for a service that was only $29.95. As soon as I straighten this mess out I will find a cable company to take my money. When I called to try to find out why it was cut off the representative hung up on me. I called back and talked to MR Blackwell and he could care less. The days of customer service is gone but I can certainly find a cable company that can take my money as good as this dish company.

Between 08/30/04 and 01/07/07 I was a customer of DIRECTV in the District of Columbia. I canceled service in January 2007. DIRECTV continued direct billing on the account from my checking account for a period of ten months until November 2007. I have requested reimbursement from DIRECTV in the amount of said billing, equal to $1,305.20. This request has been rejected by DIRECTV.

I was given a HD receiver as a replacement. I canceled 10 months later after being with them for five years and paying $119.00 a month and was charged $680 that was withdrawn without authorization. When is the civil suit?

I have never been more disgusted with Direct TV than now. I moved and went to establish new service in April 2007. I asked the representative if I had any balances left from my previous bill.The representative advised me no balance or account found. I paid a $200 deposit that was to credited to future bills. However my order was not set up correctly. The technician brought unnecessary equipment and then Direct TV canceled my service within a few hours of it being activated because a balance was found due from a bill I did not receive. Direct TV reps and Supervisor would not assist me in any way. They told me that my services were disconnected, but they were not disconnected. Direct TV stopped my service because they found the past due balance, which is not a disconnection. I have been advised that Direct TV refuses to honor what I was told by the original representative. I have no problem paying the past due balance. for the bill I did not receive. However my $200 deposit must be refunded or credited to future bills. My services were never disconnected. I stopped my service at my previous location and Direct TV stopped my service that was never established at my current residence. I want my $200.00 credited back or refunded. I have never had a problem with Direct TV till now.

My cable remote control is not working, so I called direct tv customer service to trouble shoot the problem, to my suprise instead of guiding my husband on how to trouble shoot the problem JAVIER told my husband that the remote should be repaired and we have to pay $80.00. Then my husband told Javier that it's better switch to other provider than pay $80.00 and Javier replied back ok I will disconnect it right now. My husband's blood pressure has almost gone up the roof. These Direct TV people know I just renewed my contract with them and if try to disconnect the services we have to pay them $200.00. They know and have calculated the life of their equipments so they probably know anytime soon their equipment has to be replaced or repaired thats why they offered for a renewal. The remote is not working and it is just their job to do something with it without giving us the attitude.

Direct-Tv is placing a $180 charge on my credit report. I never signed a contract/agreement with Direct-TV, and I was never informed about any cancellation fee. I had their service for 8 days. When they did not honor the channels that I was verbally assigned through Verizon's Triple Play, I immediately canceled the service. Verizon canceled the telephone and internet service without a problem.

I canceled my DirecTV service and was told my balance would be $12 for an early cancellation fee. I get a bill in the mail for $250 for the early termination fee. I called DirecTV customer service who tell me that because I bought and installed a DVR, that my contract was extended to two years.

I decided to end my nine year service with DirectTV and use the new Verizon FIOS service. When I called to cancel, I was told that I had a two-year commitment starting in 10/07 - when I added an HD receiver. I asked how was I committed to a two-year plan when I did not receive the box for free like a new customer but paid a $99.00 additional service charge? I was told that is how it works. I was then told that I would be billed $250.00 to disconnect the service and would need to return the HD box to them. I pointed out that I could purchase the exact same box online from Circuit City for $199.00. If I paid them an additional $250.00 for the box, on top of the $100.00 I already spent, wouldn't I now own the box? Their answer was no.

I canceled DirectTV service. I paid them cancellation charges and sent the equipment back via FedEx. Now they say I did not send equipment back, and I owe them $120. They turned it over to a collection agency. What am I supposed to do? I did everything, and NOW they are harassing me.

Before ordering the a new high def tivo receiver, I struck a deal with the operator to get a credit for $12 a month for 12 months to recoup the upfront cost of $299 for the receiver. I have already been a customer for years. Now I get the bill with no monthly credit shown. I have contacted DirecTV, and they have lied to me about anything offering a credit--saying it was never mentioned.

I called to cancel my service after being a customer in good standing for over 5 years. I was told that there would be an early termination that I agreed to and was subsequently billed $440 for 2 HD DVR receivers. Neither at the time of upgrading to their HD service or when the boxes were installed was I told that there was a contract in place. One year after I purchased one of the HD boxes, I was told that it was not compatible and they would send me a new box not knowing that again it would require a contract. Again we were not told. They say they record the conversations but cannot produce the recording of them telling me about the contract. Please help.

We became Direct TV customers in 2003. During the original installation, we decided to purchase a DVR unit for $99. By doing so, Direct TV added a 3-year commitment requirement to our account. This was not explained to us during installation or after the account was activated. In April of 2007 we sold our house and moved to a temporary residence. At that time we decided to discontinue service with Direct TV. The customer retention department kept calling us and offered us a package deal to stay. The package included a $150 credit and a FREE DVR. However, nothing was ever mentioned about a renewal of contract with Direct TV. In November of 2007, I noticed that there was a charge for a leased DVR on my bill and a charge for two additional receivers. I called and spoke to customer service and was told that when we moved in April of '07 that we missed that promotion by two weeks.

On 11/10/06, I had Directv install their dish. At the bottom of the contract on the back, is a box to check IF you want the protection plan and a space to sign. I did NOT want the service protection, so I did not check the box or sign for it. I have been charged $5.99 plus .30 tax for almost one year. I have asked them to refund a total of $69.19 and they refuse. They said I should have called them within 60 days if I did not want the protection plan. I told them at the time of the contract by not checking the box or signing. Plus my wife has tried calling them and could not get through as the wait time has been up to 45 min. I have the contract and can provide a copy. I have filed a complaint with the better business bureau but that still did not do any good. I live on a fixed income of SS and can not afford to pay for something I did not ask for. I have also told them that I was going to file a complaint with the Attorney General and they told me, go ahead, that they will be waiting for the letter.

I think they have deceptive sales practice. When I signed up, they promised a $100 rebate on my DVR and $100 credit on my first month's bill. I got the rebate instantly, but never received $100 credit. DTV says they have no record of the sales rep promising me $100 credit and couldn't even tell me who the sales rep was that signed me up.

I have been with Directv since its beginning when they came into my home and changed out my Primestar equipment with theirs. It's been about ten years. They made a lot of promises and I was happy enough.The customer service at that time was excellent. At one point, in 2002, I was laid off of my job and could not pay my TV bill and they let me go for a few months until I could pay it (and I paid all the back in full). Since then I've been happy with my old Hughes equipment with no problems, not realizing that Directv was undergoing changes all this time.

I signed up as a new customer for the $29.00 special. I was told I would get a rebate form which had to be completed and sent back. My bill would only amount to $29.00. Imagine my surprise when I received a bill for $60.00. I never received the rebate form. After speaking with numerous customer service reps, I was told that I cannot get the discount until the form is processed and it takes 6-8 weeks before processed. Well, this was not with the representative explained to me when I signed up. I am totally disappointed with Direct TV. They all should tell the truth and not lie about what they can offer when they really can't.

Several things happened with the customer service from DirecTV, but my main frustration was when we returned our HD Receiver in DirecTV prepaid FedEx box, and then 3 weeks later we received a bill for $498.20 ~ stating that the receiver wasn't returned. THANK GOD we kept our FedEx shipping label, otherwise when we called them we wouldn't have been able to tell them the tracking number for them to find that we did ship it back.... YES! They had NO RECORD of this being shipped back. We had to tell them the tracking number, the day it was received and even the person who signed for it ~ they had none of this info. So when calling them they told us that it would take 10-14 days for us to see a return back on our Amex (our account is set up on auto billing). My husband told them that 10-14 days isn't good enough, so a supervisor (Leann , badge # 0193729) got on the line and told him that it would take 72 hours, and we would have a credit on our account.

I wanted to cancel my satellite dish service due to not receiving what was promised. I understand that a contract requires two signatures to be legal. I did not sign any contract with them. It was an ongoing battle to even get what was required to receive any of promised items. I believe if a company does not deliver what is promised, the customer has every right to cancel the service when there is no valid contract between the parties.

I canceled my DirecTV because I had to call every month to get my $10 bundled credit. I thought I only had a couple of months left, but they told me my contract had been extended when they replaced my box. The equipment they sold me broke after 6 months, and that gives them the right to extend my commitment? I said no one told me this, and I never received a customer agreement, even when I called to get one. Plus, when they sent the new box there was a threatening note to send the old box back or I would be charged up to $477. I told customer service that if the first box was mine, then I want it back, working or not. We can't do that she told me. WHY would DTV pay for Fed Ex to ship a nonrepairable box back to them just to store it in a warehouse?

We had been a Direct TV customer and then requested their HD service for our TV. They came to our house and said because of our geographic location we were unable to get 5 satellites that are required for service. We went ahead and contacted Verizon for our HD since this was not an issue with them. When we went to cancel our DirectTV service, they told us that were going to charge us for canceling early. We told them they did not provide the service because they could not. They were insistent that we owed them money for a service they did not provide. When we received our final statement they made an unauthorized charge to our credit card for $339.45.

I applied for service on 12/27/07. We wanted HDTV programing. The installer gets out to our house, tells us we can't get HD because of the trees in our back yard and mounts the dish on the side of our house. We ask him to try to go up higher on the house, and he said it wouldn't make a difference. So then we ask him if we can get a DVR; he said no, because another cable had to be run, and he couldn't/wouldn't do that. I then called Direct TV, THE SAME DAY to cancel, and they tried to get me to pay for the custom install of the second cable and they would credit me. I told them no, it wasn't that big of a deal to me, we just wanted to cancel.

I placed an order for installation of DirectTV through a kiosk at Costco. The installation was scheduled for 12/16. When the installer showed up and I started showing him the needed work, it was discovered that the order was written incorrectly and it was going to cost me more money. Not only that, but since I ordered through Costco, Direct TV could not rewrite the order for me. Bottom line: I ended up canceling the installation, returning the TV that I had purchased from Costco and spending TOO MUCH of my time trying to correct the situation.

On Sept. 20, 2007 I requested termination of my DIRECTV service which was initiated in June, 2004. The cancellation was predicated upon a number of service issues which could not be resolved. We (my wife and I) worked with a DIRECTV phone tech for about 30 minutes with no success (August 19). The tech then suggested a 'new box' might fix the problem. We agreed to try a different box. New box arrived August 30. Unfortunately the new cable box did not resolve the problems. Consequently, we returned new box after three weeks.

After signing up with Direct TV service, I began to experience many problems. These problems were not resolved by Direct TV servicemen or any member of Direct TV service. First of all, I experienced problems with a DVR. I sent it in by mail & I received a replacement. After this, on the TV that had that DVR, an error message kept appearing that said ,"searching for signal." When this message appeared on the screen, the TV picture went out. The problem got to the point that the message was appearing every 5-15 minutes. We were not able to watch TV on that TV. After calling Direct TV 3 times, I concluded that their repairmen would not be able to fix the problem because none of these 3 repairmen could fix it.

I asked my daughter to get me directv. She had to put it on her name. I live on SSI and I was having trouble with them and I tried mamy times to explain to directv the problem to no avail. So on Saturday they took $700.00 out of my daughter's account. I called them and now they talk to me. I explained to them about the problem and they said I had to stay a customer and they would give my daughter $473.58 within 5 to 6 business days. Well it is now 6 days and they tell me she has to wait another 8 days before they can give her the money back. On top of that I have to be a customer until July and pay $43.00 or more for 9 channels because all the other channels are pay programs. They misrepresented their services as I never received the DVR they promised me and now My daughter has to wait another week or so before getting her rent money back

When we ordered Directv last year, the NFL Sunday was free. This year they started adding it to our bill-- approximately $50 per month. We have called several times, and each time they promise to remove the charges, but they never do. My husband is on the phone with them again and getting the run around.

I called a phone # on a flier that I received in the mail for Directv. I was told that this was a number to Directv and not a reseller. They told me that other than the advertised deal on the flier ($20 off my bill for a year), that If I contacted my phone company, who is ATT, and I told them that it was ATT, I could get a $10 discount off my phone bill for a certain amount of time, if I bundled it with my Directv account. They told me if I provide them with a current account holders phone# and address, that I would get $50 off my bill as well as would the person I knew get $50 as a one time offer.

I signed up with Direct TV and have had the WORST EXPERIENCE OF MY LIFE. They have been the most difficult company I've ever tried to deal with. I started by signing up with an agent named Rob. He promised me cable at $39.99 per month and free movie channels for the first 3 months with no installation fee. I received my 1st bill and it was for over $100. I called customer service multiple times, usually waiting on hold for over 15 minutes. I explained my situation to numerous reps until one lady FINALLY decided to help me out. She told me that Rob had signed me up for the Premium HD receiver, Premium Movie Packages, and 2 Cable lines. He never made any of the credit adjustments he said he would. The rep. told me that she had fixed my account and that it would take a few weeks to take effect. She told me to ignore the next couple of late notices until I received the adjusted bill. I paid her $75.00 to get my service back up and running. I called Rob for a week straight leaving messages, and he wouldn't even return my calls, and still hasn't to this day.

I canceled my service with proper notice. They continued to bill my credit card, which I successfully disputed; and they sent me to collection over an alleged $28 fee. Unbelievable. In addition, their workers disconnected my roof antenna when installing their dish, making it impossible for me to go back to broadcast TV.

They lied to me telling me when I get my service, that they were going to give me a lot of stuff, and they did not give me anything. But this is not the big problem. The said that I was going to get a one year contract, and then when I received my first bill I realized that the contract was for two years. When I called they said that they can't do anything about it. Then I canceled my service, and they said that I have to pay $12.50 for each month that I had not continued the contract. They said that they going to charge me $250 for canceling my contract, and they charged me $322 for that without my authorization, so they are liars. I recommend to never made any deal with them.

I received my statement for service period 12/28/07-01/27/08. I was shocked to see a total of three movies we were charged for.These movies were dated 04/04-05/03-05/03. My husband and I do not remember ever ordering these movies. These are charges from four or fives years ago. I called the 800 number and talked to Brittany.

I ordered two hd dvr's receivers with the capability to hook up to my outside hd antenna. I got one hd dvr receiver with the outside hd antenna capability, and one without the outside hd antenna capability. The one with the outside hd antenna capability was defective and had to be replaced. Directv replaced it with a hd dvr receiver without the capability of hooking up to an outside hd antenna. Yes, thats right! I now have two hd dvr receivers that will not hook up to my outside hd antenna.

We have been customers of Direct TV for at least five years. I have always hated it because whenever the weather is bad our service cuts out. My husband, however, wanted the NFL Sunday Ticket that Direct TV has the exclusive rights to, therefore we have never changed.

Direct TV offered me $19.99/month and when one week later I got my bill it was jacked up to $50 per month. When I called to straighten it out I was told that there were no rebates at this time and they would not honor the $19.99. I said that I wanted to cancel. They would not let me speak to the cancellation dept and then assessed $157 in fees.

Local affiliate came out to repair our antenna/dish that blew over and quit working. Both our receivers wouldn't work. They remounted the dish and redirected it. One of the receivers worked but one didn't. Both receivers were approx. 6 months old with less than 4 hours of use.

I called on the DirectTv Free Movers Offer program. I was told there is no cost; just take the receivers, and they would install the service at the new address. I learned I was on a lease, and they secretly extended it to 11/16/09. I don't call this Free. I will be charged $470 per HD receiver. I was deceived.

I have no communication with NEWs, Media services. Which is my right to have. I have been ordered to pay this bill of 320 That I have been tring to dispute. that is why the serveice went off inthe first place. Now they are asking me for a debit card to steal funds from my account for unregulated charges. I am aganist this so call new policy.

I was not given enough information about my cancellation agreement. When first contacted Qwest (my current phone provider) they offered me Directv service. They never mentioned to me that there was a 2 year contract or the cancellation fees or $250. I called Qwest and they told me that they can get you on Directv but they cannot cancel it.

I purchased Direct Tv service as part of the Verizon triple package when I moved into my new home. The day after installation I had trouble with my service for 2 days. When I called customer service they tried to make me wait a week for a technician. the next problem was a billing issue: When I received a bill for normal monthly service, I called customer service and told the rep that I had the Verizon triple package deal, I was told that it didn't show in the system and to wait for the next bill, by that time the problem should be corrected.

At Christmas of 2006 I purchased a DirecTv High Definition receiver from WalMart , installed it myself, and called to have it activated. I was already a DirecTv subscriber and knew that there was an additional charge for the High Definition service. In November of 2007, I moved and called to have the service canceled. The DirecTv employee told me that the unit that I paid for had only been leased, that I would have to return it to them, that when I activated it that I had implied agreement to a 2 year contract for HD service, and that I owed them for the remainder of the commitment. I was never told of any commitment by any of the people from DirecTv that I had talked to prior to this, and I didn't sign any agreement.

I signed up for DirecTV in November. I asked for the Choice package; they gave me the NFL Sunday ticket. THREE times I called, and they assured me it was fixed; but I was still billed for NFL Sunday ticket. When the installation was complete, our service did not work. We tested it for four days and then decided to cancel. Since then my credit card has been charged almost $400 in various fees, and they are refusing to refund the money, even though the service DIDN'T WORK! Buyer Beware!

I had reported picture quality issues with DirecTV since installing it in January 2004. The most significant change occurred when I added the Tivo feature, September 10, 2006, to my existing service plan. I immediately had problems with programs seizing and titling. I called Technical Support and walked through their trouble shooting process with on line techs, as instructed on numerous occasions. This still did not clear the problem. In August 2007, the service problems escalated; after a year of this, I insisted on a DirecTV tech be sent to my home. I was initially denied and told to walk through the trouble shooting method again so I spoke to a Supervisors (Kirsten, Sarah). Well, this proved to be so painful, I gave up and called DISH network to have my service changed. Incidentally, I had always carried the DirecTV monthly protection plan which is supposed to cover service visits!

I am an original Primestar customer that was grandfathered into DirecTV with Primestar's satellite being blown up. I am classified as a rental customer and due to that I have a few privledges that the other DirecTV customers do not receive, yet DirecTV is trying their best to keep me in the 1990's technology age as they will not allow me to upgrade to a DVR or HD package unless I agree to change my account . I know it can be done, they just don't want me receiving the rental status they agreed to give the Primestar customers to originally get them to connect to DirecTV. That is WRONG no matter how you look at it. None of these restrictions were in the contract when we became DirecTV customers. I also still have an e-mail showing that I qualified for a $10 discount each month because of the type of programming I have and PAY for with DirecTV and BellSouth, now AT&T, and they will not honor that because I am a rental customer. I might add that for well over a year they kept telling me that I should be receiving it within the next month or so, only with me having to repeatedly calling them on numberous occasions. They have no problem raising my rental programming fees each year, yet give me nothing in return! When my son ordered DirecTV they promised him a DVD player and promised many times that it was being sent only to find out that they would not send it because he signed up for the DirecTV service through BellSouth, yet DirecTV kept telling him it was in the mail. He finally got feed up with them and switched to Time Warner after about 10 months. My sister, her two sons, and myself have all encountered very rude people when calling to speak with someone at DirecTV.

I tried to get our Direct TV repaird but they would not come out for 45 days. Since the box failed and they wouldn't help, I disconnected and now I have cable and it works GREAT. They fined me $75.00 and the only reason I needed to drop them, they would not provide acceptable service. They also asked if I would negociate with their sub contractor and I didn't feel this was appropriate.

we purchased direct tv on 11/24/07 we were told we needed a 200 deposit because we didnt have good credit, so we did the deposit but they said thats all we needed and we'd be all set, so we check our account today 11/28/07 to find they took a extra 200 from us, so we called their customer support and they said someone gave us the wrong price and that they could not do anything about it and that they would not refund our money, so we fought with with them for atleast 3 hours and got nowhere. so now we are out 400 and because of they took the extra 200 my rent check has bounced

On Nov 28th, after only 6 weeks of interrupted and frustrating service from Direct TV, I have cancelled my service with them. It wasnt just pixel blobs this was total NO SIGNAL on all channel problems. Today, I first called Customer Service and was dropped by a guy named Jay when I explained I wanted to cancel my service. Then, I was dropped off the line by Direct TVs automated system 2 times before I finally talked to a person. The manager was polite but was unable to offer me any compensation and to expect a $275.00 cancellation fee. This for a service that does not work as advertised. Do NOT believe the promo/hype its a poor service with a broken business model that is propped up by a nail in the head? contract.

I had a service issue with DirectTV and went through 3 separate attempts to correct the problem. I was informed a technician would have to be dispatched. When I checked my bill, I found a $70.00 charge to my account and was informed that since I don't have the protection plan, all service calls now cost $70.00 even though I have a leased receiver, which in effect means they are charging me to come out and fix their problem. This really seems like a scam. I pay $12.00 a month for 2 leased receivers;they suggest I pay an additional $12.00 a month for a service contract. When a hardware problem does occur, I'm sure DirecTV then charges back to the manufacturer of the faulty equipment for replacement cost as well as collecting the additional $144.00 per year from me.

After Direct TV's many frustrating broken promises, poor service, and damaged property, I discontinued my service, talked to a resolution specialist, worked out a final balance, received a bill for that amount, paid that amount, and marked my check as final payment. I disconnected the DTV units and gave them away (were mine as I had had them long enough to own them). I continued to get a monthly bill; each time I called and told them I was no longer a customer, mailed the bill back with the same notation--with no response. Finally, I get a disconnect notice for a service which I did not have and a final bill, which has been turned over to multiple collections services.

Direct TV promised local channels, but now they tell me they are unavailable in my area. I have requested that service be canceled, however they have demanded several hundred dollars' compensation. There is a $500 disconnect fee.

I never receive my bill and want to know how much I owe. I would like to pay it to get it turned back on. How can I get DirectTV to bill me?

I was deployed in support of OPERATION IRAQI FREEDOM. When I got home from the desert in May of 2006, my wife had the DIRECTV suspended while we moved to Langley AFB. By the time we resettled and had our finances organized it was June 2007. On June 20th I received a letter from a collection agency telling me that I owed Direct TV $151.28 for unpaid bills. In January 2007 DirectTV thought it would be a good idea to turn my service back on at a location where I was no longer living! Why would they reinstate service when I told them I was moving?

This company when I told them I was moving and wanted to cancel my service told me I could put my account on hold until my new house was completed and would waive installation to keep me as a customer. After a few months I started to receive bills again and finally was forced to pay 350.00 for services I did not use and got them to finally cancel me as a customer.

Over a year ago a DirecTV called with a promotional offer to try out all of their premium channels for 6 months for the same price I was paying for Total Choice Package. Today I discovered that when I accepted that offer, they automatically enrolled me in a yearly NFL Sunday Ticket subscription (they failed to explain that at the time).

We just got billed a large early termination fee by Directv. I have been with them for over 2 years. It turns out when my defective receiver was replaced in the summer, they signed me up for 2 years without telling me.

Since July Direct TV has charged us for HBO and their monthly magazine. I have each month spent many hours on the phone with these people in getting credits and revisions--only to find out the next month that I'm charged again. I can guarantee the credits they give really aren't the full credits that should be given. This month (11-14-2007) I requested my account be canceled. The guy advised that I had a commitment, and Direct TV would bill my credit card on file for that commitment amount. If I am not happy with the service a company is providing and have to go through hell each month to get credits, I no longer want to do business with them.

I bought Directv's HR20-700 HD plus DVR , and paid full price These went bad and Directv sent out a replacement. I put the receiver in their return box with their return label and dropped it off at FedEx. They sent a beat up, refurbished unit that had more problems than the first one. I found a $400.00 charge on my bill for Non Returned Equipment. I have spent over 10 hours on the phone with Directv this month with no resolve. They agree they have received the unit and that they are in the wrong. But they say they are unable to refund my money because they are not authorized to refund that large of an amount.

A Direct TV account was opened in my father's name. He moved to Arizona, and I tried to help pay the bill but left the account in his name. The account closed and instead of tracking down my father for the unpaid charges (early termination fee, one month of service), they charged my debit card without my authorization. I was not living at the house and only trying to help out his situation.

Our Tivo broke and we were offered a DVR replacement with a 2 year extension on our programming. We agreed because we were told the DVR would record programming as the Tivo had. IT DOESN'T.

I emailed to cancel my service, a few days later a salesperson called to ask me the trouble. No problem, I had just canceled my service. He told me I wasn't canceled until he said I was.

After being a good customer to directv, paying bill on time, every time for 7-8 years we decided to switch to dish network. We called to cancel directv, was never told of a cancellation fee but later received a bill for early cancellation. I called to see how this was possible and was told we were mailed free pay per view coupons which envoked a 1 year contract. If they were sent, we never used them. I told them we did not ask for the coupons and did not use the coupons.

I was told by a DIRECTV sales representative that I would not be charged for an extra receiver and would get ESPN and TNT for the basic plan. I verified this several times. He told me all I had to pay was $30 + tax. I signed up and a few days later found out the truth from the installer about the extra payment for the DVR, the extra receiver--and said channels were not in the package. The working package would be $50 + tax. I canceled and now am out $20 for the delivery fee. This could have been avoided if the sales guy had just told me the truth. Totally a bait & switch scam.

I ordered DirectTV and been with them for a year. I did not realize that all this time we have a contract with them, for how long, Every time we add or upgrade something, they extend our contract or pay a cancellation fee. I have been having problems with the service way before I even had HD. They have sent 3 repair person/installers, but I am still having the same issue. I have called them about the HD and wanted to cancel and return the equipment, but they told me that I cannot return the item after it was delivered. This is ridiculous!

I canceled my DirecTV service in mid-April after 7 years. To date I cannot get DirecTV to refund the balance of my account. In July I was told a check had been sent. By September they said the amount had been refunded electronically to my bank account: not true. The moral of this story is DO NOT USE THE AUTOPAY SERVICE; PAY MONTHLY BY CHECK. I still cannot get DirecTV to refund the $30 I am owed.

I just read the article about AT&T Charging people in California for their Receivers that were damaged in fires. I live in Illinois and our house burned down last February of 2007, DirecTV charged us $300 for each of the receives we had, and would not cancel our service.

I moved recently and received a phone called from Qwest and they said I could get phone, internet, and DirecTV for $99.95 per month. So I said OK. I was not at all happy with DirecTV. I had numerous problems and when I phoned them, not only was I subjected to waits of at least 15 minutes, customer service would tell me to hold on and put me on hold and then hang up on me. One of the many example of problems is the number of channels promised. I would estimate that about a third of these channels were Pay Per View channels, and to use them I would have had to pay extra money. The vast majority of channels were not subscribed to - Call Customer Service. Also I did not receive the National Geographic Channel, even though I was promised this would be included. So I called to cancel. They sent me boxes to return their equipment, along with reminders that I had to return the equipment right away. I returned the equipment and now, a few weeks later, I receive a Early Cancellation Fee bill for $125. At no time did anyone say there would be an early cancellation fee. In fact, I was told quite clearly that I could cancel any time. Furthermore, I looked at the contract which I signed when the DirecTv was installed, and nowhere on it is any early cancellation fee mentioned.

I just got off the phone with a very rude DirecTV customer service representative who told me that I can no longer receive HD on my Tivo HD DVR. I paid $1,000 for that Tivo DVR and it worked fine until the past week. This rude person told me I have to replace it with the inferior DirecTV HD DVR (I know it is an inferior product as I own one in another room). When I asked why I was never notified in advance that I would have to replace the equipment, her response was that it was in the newspapers! Is that how they communicate with their customers?

We called Direct tv to inquire about the college game day package. We were told by the representative that we would receive TOP Team games. However, as the season got into it, that was such a misrepresentation! Example, today Michigan played and we couldn't get the game any where. Also, California played and again, couldn't get the game on any where. We called to complain about how horrible it is and how we felt mislead. The customer service person (after putting us on hold for 15 minutes) said he would refund $25. We asked to speak to a manager and we were place on hold for over 45 minutes.

Switch to Direct TV due to the promise of 100% digital channels, good service, reliable vs Cable, crystal clear pictures. Not everything is true. You do get 100% digital channels, crystal clear picture if you have signal, no picture if you don't have good signal. their claim that weather does not effect the picture is a total lie. if weather altered your sat receiver, you will not get picture, it will take them up to a week before you get it fixed, if you didn't sign up for the protection program then you have to pay them to fix it where cable will not charge you a dime.

I was looking at my DirecTV bill online to pay it when I noticed that I was being charged $45.80 a month for 5 months for NFL sunday ticket. The problem is that I didn't want NFL sunday ticket. Last year when I signed up for DirecTV they gave it to me for free. Nobody informed me that it was going to be automatically renewed the following year and that I would be charged almost $250.00 for a service that I never requested. I called there customer service number to cancel the NFL sunday ticket, they told me that since the season has already started that they cannot cancel it. So now I'm going to have to continue paying for something that I never wanted in the first place.

I agreed to accept Direct TV with a contract agreement for service starting for 4 months,54.99,and 10 months,59.99 and after 10 months it would return to regular price in the amount of 69.00,and I would have a 1 year contract.I got the first bill and was billed 89.16.I had pay in davance,39.95 for s/h cost of equipment.I was told the recievers for 4 rooms was free and free installation and there is no monthly charges for equipment,they were included in the price quoted and agreed on when I accepted this service.

I switched to Direct TV in 8/06, and was given an enticement package for a trial period. At the end of the trial, I phoned to request the services that I wanted to retain and cancel what I did not, including NFL Sunday Ticket.

I had $125 to live on with my family until my next payday. I am now unable to buy gas for my car to get to work this week. We have had several customer service issues over the last year which led us to cancel this service. This appears to be a way to get back at those who cancel.

I have been looking to find the $50 credit on my bill for several months now. I called 9-29-07 (10:40 PM) and talked to Isaac with regard to removing HBO & Starz from my Service. I then mentioned that I was to get a $50 credit on my bill. I was not successful in receiving my credit with Isaac and I then asked to speak with a Supervisor. I began speaking with Martha around 10:57 PM (EDT) and was on hold until approximately 11:03 PM (EDT). When Martha returned to the line at approximately 11:17, she was not able to get a Supervisor and she insisted that I talk to her. After I went through the explanation once more, she did offer me a $30 credit. I explained that I was looking for the Supervisor because I did feel as though I was being taken advantage of.

I told the sales representative that I only wanted DIRECTV if the YES station was available so that I could view Yankee games. The sales representative said the YES station was available in my area in their premium package only. I specifically asked three times if I would be able to view all of the Yankee games that YES carried. I was told yes. When the game was to start, boom, the screen goes black. I was told that I would be able to see none of the Yankee games on YES in Tallahassee because they are blacked out. This was what I specifically asked before I made the decision to purchase DIRECTV.

I have a second-hand DirectTV TiVo. I arranged install, which DirectTV was willing to do at no cost. I informed them upfront that I had obtained this equipment from someone else who had had service with them. They did not ask me any information about said equipment, nor did they advise that should there be a balance owing, they might not allow ordering a card for it.

Last year, 2006 I ordered a premium package which inlcuded HBO, Showtime. The following week I received a call from a DirecTV rep, soliciting an add-on of the NFL package for which I specifically denied. Needless to say, my next bill included NFL package charges of $49 a month in addition to what I ordered. I then called, cancelled and complained. Now a year later, they are charging me $48.90 a month for 5 months because of annual auto-renewal.

When we contacted Direct to provide service my husband and I were told the first ten months of service would be $19.99 per month. month eleven and twelve was $39.99 and months thirteen and beyond was $49.99. The only other charge was $4.99 a month to lease a second receiver. When we Received a statement the amount was $58.14. We called on 6/15/07 and spoke with a costumer representative named Jessica she stated she would take care of the problem and was sending us a discount coupon that we should receive within the next three days and it would reflect The agreed upon $19.99 per month. To date we have not received discount coupon.

PLEASE be aware of the DirecTV offer of $150.00 rebate where you would received $10.00 off your monthly bill for the next 15 months (if you stay with them that long of course). HOWEVER, THIS HAS NOT HAPPENED to me and a friend of mine. I already has the service for 6 months. After 5 phone calls to customer service and 2 letters, still no rebate.

I was a Directv customer for approx. 8 years. In December of 2005 I bought a HD receiver from Best Buy for $199 which had a rebate available for the amount of the purchase price. I sent the rebate forms in, on time and was given the run around about missing items which were not missing at all. In the end after two or three attempts to get the rebate I gave up.

They were running a promotion for NFL Sunday ticket for $69.99 for 4 months. If you qualified (which I did after they ran a credit check) you could get the deal for $49.99 for the first 4 months. After adding HD/DVR and 2 additional boxes, my total monthy bill came to: $79.99/mo with a $233.73 down payment for the equipment. I was granted a reduced rate because Julian mis-quoted me the whole time I was checking on pricing. After ordering, it took them until the 19th of the next month to install their product. Once I finally got everything in, the HDDVR wasn't working properly.

I recently discontinued my service with directv, at that time I was told that I must pay for a replacement reciever installed after I informed directv that the original reciever was malfunctionong. My problem is not with the payment but more so with the fact that I as the consumer was not informed that I would incur any penalities upon discontinuing my services. The penality is as a result of me cancelling directv prior to a year expiring upon recieving the replacment box for the one that was malfunctioning.

Placed an order for new service and two receivers over the telephone. We were expecting to put on the card $199.00 plus tax with the understanding of the specials that we were informed of when we purchased the TV. At the end of the conversation their representative stated that they were applying several new specials to cover the cost of the two receivers that our card would be charged $0.00 and the only reason they needed our credit card number was to hold the appointment.

I have been in a running battle with Directv for three weeks. I am a paying customer and have been for years. I have all the services including their insurance.

First of all I received a call regarding direct tv and how I should purchase it, how great it was, not to worry about weather conditions, etc. etc. that it would be great. Well I got it installed and I'm sorry I did. When it sprinkles my tv goes blank after being told it wouldn't happen. I was also told that I would get $50.00 and my niece would get $50.00 for referring me, that never happened. I was also told I could get a rebate which I didn't get either. I am very upset with these people and I have been lied to since the first day.

My problem started back when Direct TV applied a payment to my account by mistake (there mistake). When they found there mistake I was told to give them a copy of my credit card statement that they said they put the payment back into. They would not tell me what (name) credit card they put the money into. Later, I told them I did check and know payment was put in any of my three credit card accounts. When I made an attempt to pay my bill I was told a different amount then what was on my bill I had received in the mail.

I still have not received my money back. I am a stay at home mom of 2 busy kids and I have spent hours of time on the phone trying to get our money back. I now will have to file against them in small claims court.

We signed up for direct tv for their ad pacakage. Since then we have had technicians out 4 times.Per their advertisement we were to receive dvd player. we received one broken about 2 months ago. has not been returned.our pacakage was for 2 receivers and 250 channels for 49.99 per month. since then we have paid $90.00,$81.00,$59.99 This company has not lived up to their advertizing or consumer pacakage programs. yet we have to stay with them for not living up to their end of the contract.

I had placed my direct tv on hold in November 2006 due to financial restraints at home. I then sent back all the receiver and formally closed the account. We have had the service disconnected since November 28, 2006. Receivers sent on 4/14/07. Monthly statements followed with the credit of 26.39 . Numerous attempts for credit check 3 total and continue to be placed on hold for long periods and told we will receive. Still waiting.

I ordered Direct TV service and was told that the package I was getting was 39.99 a month and that my first months bill would be due 45 days from installation. Not even a week after the installation my checking account was debited for 65.00 I called direct TV and they stated that the package I received was 59.99 and that if I want the 39.99 price that I have to wait until my first bill was received then to mail in rebate forms and then that pricing will not start from 6-8 weeks of them receiving the rebate. I was not told anything about a rebate all I was told that my total pricing was 39.99.

I was charged 109.47 to my Check card and I never ordered Direct Tv or know anyone close to me that uses Direct Tv PLUS I couldnt even order it because I live in a condo and things like that are not allowed on our buildings. I have called Direct Tv and of course they couldnt tell me anything because of security reasons I wrote a letter and to no avail. Please help me this is not fair.

We had Direct TV for a few years and were happy with it, but when we had to move due to my job after canceling our service with company rep they were to discontinue service after a set date. We moved to our new home and after a few months I noticed we were still being billed for their service when I called about this the only answer I recieved was that they had no record of me calling to stop service and I still needed to pay.

I am moving out of state and decided that I needed to cancel my Direct TV Service. I found out that due to my upgrade to an HD receiver and dish in January 2007, my contract had been extended by 2 additional years. Of course I was never told that the upgrade to commit me to a longer contract. It is now costing me $228 to cancel. I am awaiting the return boxes so that I may return the receiver boxes. As for the dish I will have to climb up in the roof and dispose of it myself.

I ordered Direct TV and was told we would have certain Channels. after it was installed we found out We did not have local channels and the channels we where told. We canceled and they turned me over to collections. Direct TV sent me a form letter saying I terminated my agrrement early and turned my account over to a collection agency

We have been Direct TV clients for five years. We recently went to Wal-Mart to purchase a HD reciever that would allow us to get a better picture. When we called to up grade the service they said, we need to open a new account for you, even though we had been clients for a long time. Several months passed. Our picture quality was not good, the sound would cut out, and Direct TV is very hard to conntact by phone. It takes a lot of time. So, we cancelled our service.

My service went blank and had an error code on it so I called the customer #. We didn't receive any bills because they put down the wrong address on the bill. I paid off the past due charge and then he told me they were going to charge another service fee which was about 50 dollars. I told them we didn't get the bill because of their neglect to write down the correct space number and he said there was nothing we could do about it.

I Talked to a represenative on 4/11/07 of 51.78, the represenative said my account was closed. Later I received another bill for $39.41 on 5/02/07. On 6/28/07 Dircert Tv took an automatic withdrawl from my account of $56.15. When I called it took 7 represenatives and twenty excuses as to why they could go into my account without my permission. In the end and several managers later the problem was not resolved. Each repersentative had a differerent reason as to why the there was a balance and why it had gone up. None of them could read the account paperwork.

We signed up for service for DirectTV about two years ago and purchased the equiptment instead of leasing it. After a year with the contract we bought a dvr at curcuit city. They still advertise the sale of the dvr for dtv for $99.00, which is the same price we paid for it. We brought it home and upgraded our package. We did not ask to renew the contract for another two years and they never once told us that they were now the new owners of our dvr!

I met my contractual obligations with them then called to cancel service. They asked why I was cancelling. I said I could get a free DVR with Dish. They asked if they gave me a free DVR would I not cancel. So I agreed. Two months later I was transferring with my job and called to cancel my service. They said fine and set it up. When I recieved my fianl bill it had a $274 early cancellation fee on it!

Seems as though every few months we have to call Direct TV to have our DVR replaced. We have to reset the unit every couple days. We used to have TIVO, but now Direct TV makes their own garbage DVR's. They are the worst company to do business with, not to mention all the time on the phone trying to get someone to talk to.

We had problems with DirecTV from the start. We had a 2-year contract. But non-stop problems kept us from getting a signal. There were times the living room TV downstairs wasn't working and the upstairs one was. Last week while on vacation, they charged my checking account $400.00! They never told me they were going to do this for ending our contract early!

I canceled my service at the end of my contract. They advised me I needed to return the satelite boxes. No problem. They were suppose to send a kit (boxes and postage) to send the satelite boxes back to the new address we moved to. They sent them to the old address. How did I find this out? They charged my bank card, without my authorization or approval, $246.

Dealing with Directv is certainly not a piece of cake, unless you are signing up with them. Last June I bought/leased a Directv DVR Plus from Walmart and activated it knowing that I had a two year commitment, but three employees of Directv told me that if I find I don't like it within the first week, they would work with me. Within the first hour, I found that it wasn't anywhere near the level of the Directv w/Tivo unit I had so I called them immediately, and of course, there was nothing they could do for me, I was in a two year commitment.

Have had Direct TV for 8 yrs. I called in 1/07 and complained that my tivo receiver was acting up. They told me they knew those recievers had a problem and that they could send me out a new one that same day. I was also told that they would take $15 off my next 6 bills. I got a new reciever in 2/07. Not ONCE did anyone tell me that by accepting that new reciever I would be locked into a contract for 2 yrs.

I have been over charged for leased receiver and unable to get a credit for overpayment. I requested a recovery kit to send back a receiver and it did not come. I am not getting many channel for the price package offered at $49.99 and the promotional discounts have taken 4 months!

The DVR we owned was having problems. Tech services tried to help us but it ended up blowing up the machine. The representative said they would send us a new one at no charge. Later they tried to charge us $200 for not sending back the one we owned. When it seemed that they were not going to drop the charged we cancelled our service with them.

I called Direct TV to make CERTAIN I had no contract. I clarified this on the phone several times. They told me, multiple times, that I could cancel whenever I wanted at no penalty. I tried to cancel and the customer representative told me I have to pay for breaking a contract that I entered for 2 years. I do not want to give another cent to this company. I can't afford their service and I want out immediately.

I have asked via calls and emails for more than 6 months for a refund on an overpayment for this service which I do not use and have not used in almost a year. I spoke with different people and they all said they will send refund but its not here and I sent another email on 4 April and the reply said they will have someone call me and no one has called and no one has sent the refund.

On January 28, 2007, I called Direct Television and inquired about their services. The representative that I spoke with advised me that she needed my credit card number to ascertain if they had certain services in my area. I advise her that this was an inquiry only and I was not contracting for their services. She replied that I would not be billed.

We signed up for DirecTV in October 2006. I would not have signed up if the salesperson didn't assure me that we would be receiving our local Connecticut stations. I told him so much and I asked him to double check to make sure we would get them. He put me on hold forever and when he returned he repeated that we would get our local stations. After the technician finished installing the system, I realized we did not get our local stations.

DirecTV failed to provide us the service promised. We could not watch TV half of the time due to no signal. We could not watch ppv movies because they did not provide a phone line, when they did give in an installed a wireless jack it did not work. But we had just bought this new TV at the same time that we signed up thru Best Buy for DirecTV service. We paid best buy hundreds of dollars to install our surround sound/DVD and VCR. DirecTV uninstalled our equipment and refused to reinstall it when we requested it.

Recently, the bill which is in my husband's name had a $66.50 transfer balance on it. When I called to question the charge, I was told we had an old account that was overdue and it had been transferred to our new account. We actually had DirecTV service before and had overpaid our last bill and received a refund. Luckily, I had saved all this information. The customer service reps checked into the bad account and determined that the social security numbers, telephone numbers, etc. did not match. The only thing that matched was the account names. Not even the service location was correct.

I specifically signed up for month-to-month billing with DirecTV to maintain the flexibility to cancel the service should we be dissatisfied or find a better offer. I never signed a contract stating there was a commitment of two years with the HD. We gladly accepted the extra costs involved with installing the dish but we were never informed of a two year agreement.

I recently purchased an HD receiver from a separate individual, not affiliated with DirecTV. After activating it I began to be charged a leasing fee by DirecTV for the receiver. I called and explained to them it was my equipment and I had purchased it outright from a private party on eBay. After the third phone call to customer service, they finally seemed to understand and I was told the matter was resolved and the receiver was now on file as owned by me and the lease charges were reversed. About two weeks later I received a FED-EX box from DirecTV informing me I needed to return my receiver to them or I will be charged $200.00.

I have been a DirecTV customer for 3 years. I purchased 2 receivers, one was a Tivo. When I moved I called to cancel and the woman told me I could use movers advantage and all I needed to do was bring my old receivers and they would come out and connect me for free. When I called them to set up service they said the computer would not let them do it so a manager had to do it manually and he would call. He never called and I subsequently missed the Superbowl. Then, the contracted installation company called to set up install, and when she reviewed the order she stated she was sending out 2 standard receivers. I asked her why and also told her I had a Tivo which required a certain type of satellite. She told me to call DirecTV to resolve the problem. I called and the same thing....computer wouldn't let them do it, manager had to manually do it and he would call and he didn’t. I finally call them back after a week and they said I have to lease 2 new receivers!!!! DirecTV required me to PURCHASE the two I have and the movers advantage says to bring your receivers and we will connect you for free. He said NO. I must lease them and I must sign a new 2 year contract.

I purchased DirecTV 7/06 and upon installation I was advised that I would receive a free portable DVD player as of this date I have not. I called they had the wrong mailing address and I was advised that I needed my first month bill along with the redemption form that they finally sent me. I asked could they also generate me a copy of my first months bill they told me that I had to go on line when I attempted to go online to retrieve my bill copy it will only allow me to go back to October.

In August, I paid $399 for an equipment upgrade to HD, with a DVR. The local channels were not available yet, but I was told that if I paid them at that point they would upgrade me immediately to the new equipment at no charge. Later I called DirecTV and was told I wasn't even on the waiting list and the person should not have told me I would be upgraded. I have spent countless hours on the phone and on hold with them. On February 2, I was told I was being credited $339. Yesterday, I received a bill saying my account was past due. I called earlier today and I was told that the person didn't document that credit and that she should not have given me any credit. All sales are final and I am due nothing. I was also informed that I would owe them money if I disconnected. My view is that I was lied to and I paid them $399 six months ago for something I have yet to receive.

My contract will expire with Direct TV in April of 2007. In February I called to cancel and they asked me if was sure I would like to cancel because according to them, since I added another receiver for another room, this would reset my contract for another year, making it expire in February of 2008. In speaking with Direct TV, they stated that they did not have to refund my money, since it had been beyond 3 days since I had purchased the additional access card. I have since cancelled the service and paid the cancellation fee.

I had service with Directv until one afternoon I came home and it had been turned off. I thought I had forgotten to pay my bill, so I called and found out someone had been buying movies/** on my account! $1400 worth! I told them that I hadn't bought anything nor had I authorized anyone else to buy on my account. They told me it was my husband - but I'm not married! I later found out it was soneone we let stay with us until he got on his feet. No relation and a minor! So they sold ** to an unauthorized minor on my account and they don't care!

I called Direct TV to make CERTAIN I had no contract. I clarified this on the phone several times. They told me, multiple times, that I could cancel whenever I wanted at no penalty. I tried to cancel and Christina actually told me that although she had my call on record, it wasn't their fault that the representative had lied to me. And while I am not under "contract," I am under a "commitment" (!) -- which is "not legally binding" but "unbreakable". Thus, they will not let me cancel without charging me the full two-year fee. I do not want to give another cent to this company. I can't afford their service and I want out immediately.

I purchased a package deal through Qwest for phone DSL and Television. They were unable to provide DSL so I cancelled the deal. They told me I had to deal directly with Direct TV to cancel. I called Direct TV they asked me to look at some other package deals like Earthlink, I explained at the time as an airline pilot I would be out of town until after the 30 day gaurantee. They said they would waive that while I researched alternatives. When I did decide to cancel they said they weren't going to charge me, however they are now threating collection action for $130.00. Not to mention I already paid $70.78

I called direct TV to cancel my service due to the fact that I was changing to a another carrier that cost half as much. They tried to talk me into staying with them, but after about 20 minutes, the guy said that I had a 2-year agreement and they would charge me a cancellation fee.

Direct TV replaced my broken down DVR, during the later part of an original 2-year contract, after being unable to fix it. The person who ordered this replacement, as well as another person in their Customer Service, assured me that this comes with no new commitment. Yet now I am told that there is a new 2-year commitment as soon as I installed the replacement. This was not spelled out explicitly either orally or in writing anywhere. They say it is "Company policy".

We signed up Dec. 30 for Directv through Costco, at which time we were told we had a 30-day cancellation period. The installer also confirmed the 30-day cancellation period.

I signed on with DIRECTV in March 2006 and the salesman said I can cancel my service anytime. When I asked about any disconnection charges he said that as long as I returned the equipment I would not be charged. He said after two years then I get to keep the equipment.

I purchased two hi-definition boxes from DIRECTV over the last year and a half. One was two-hundred dollars the other ninety nine dollars. Both were purchased at Best Buy stores with no lease agreement signed. Obviously when you walk in a retail store and purchase a product at the register it becomes your property.

Purchased a DIRECTV HR10 on 06/26/06, and returned the box on 06/28/06 and I'm now being charged $470.00 for not returning the box to DIRECTV. I've been a customer for about 7 years and OWN two other boxes and don't remember receiving any information about the so-called lease program. I was not told anything over the phone about this being a leased box when I called to activate the service, and the rep actually recommended I bring the box back, as DIRECTV was in the process of changing the satellite dish for HD boxes from the 3 lnb dish to a 5 lnb and that I would not be able to receive all the HD programming.

I purchased a DVR and HD receiver Oct 05. Two rebate forms were sent to my house in Jan 05, one for each product. According to the rebate forms I would be eligible to submit on both products, one for $100 and one for $200. The rebate read, "Limit one $100 rebate and one $200 rebate for a total of $300 per account". I phoned Direct TV to see if that was the case and they agreed.

I disconnected my DirecTV service on 10/9/06. Since my service was billed one month in advance, I am now owed a refund by this service of $59+. I called them on 11/3/06 and was told I would have my refund by 11/13/06. I called on 11/14/06 and am now being told it will be another 2 weeks before they even process my refund. They should not have the right to hold refunds due their customers for months. They certainly would disconnect service if I did not pay my bill for months

We sold our home in May and asked that our Direct TV service be put on hold until Dec. or until we found another home. We have been with Direct TV since 1997.

On 10/3/06 my family and I were on our way home when another vehicle coming in the opposite direction hit a 800lb hog in the road sending it airborn and it hit the hood of our van deploying our airbags and destroying the front of our van. The hog landed in the ditch. Our van ignited into flames in a matter of a couple minutes it was totally gutted. Had that hog came in on us we would have surely burned alive. We are not sure what caused the fire and no one seems to know either. We would love to have it investigated.

I called today five times to schedule a repair appointment. The first call was disconnected. The next three calls were put on hold for over 30 minutes EACH. When I finally spoke to a representative I was disconnected.

I was told when we ordered this service (I use that term loosely) that we had a 30-day trial period to cancel, at no additonal charges, if we did not like it. After spending about 15 hours on the phone with them, in the first 27 days of service, I told them to cancel my service. The supervisor informed me I was under a 24 month contract.

I have been charged for equipment that was sent back to Direct TV via Fed Ex.

I have had the worst experience with Direct TV. I have been with DirecTV for over 3 years stuck in a contract. I have been charged for service calls that were never received, charged for service when my service was not working. I was on the phone with them for over 3 hours and hung up on several times.

Back in January I purchased a High Definition receiver for my satellite service with the understanding that I would receive a rebate for the purchase price. After contacting DIRECTV I received a rebate form in February, which I sent back completed with all requisite information needed to receive the rebate. In July I contacted DIRECTV to find out why I had not received the rebate and was informed that it was not received and was then directed to the problem resolution department. I sent the problem resolution department a letter describing my problem along with the necessary information again to receive rebate.

I own a home. My previous renters subscribed to direct tv and had a dish placed on the roof. They have moved and I asked that the dish be removed. I was told that my renters had signed a contract that they owned the property.

I had DishNetwork for years and cancelled it only because DirectTV was running a deal that would have saved me about $30 per month. After 4 days of having the service, I knew it in no way compared to DishNetwork. I contacted DirectTV and was reassured that because I had the 30-day trial I would be refunded the $431.31 for the HD receiver.

After being a completely satisfied customer for a year, I purchased a DVR using a promotion where there was a $100 rebate offered. It required that I sign a 2-year agreement and there was a $300 fee to cancel my service within that time. After having the DVR installed and activated (on 3/20/06), I got the rebate certificate in the mail, copied all of the paperwork and sent in the rebate. On 5/17 I received a letter stating that they were unable to process my rebate because I did not complete the Rebate Form request. I contacted customer service via email to inquire about what information was missing - I have copies of everything that was sent and there was nothing missing.

New customer - rebate filled out and sent in.

We purchased our house in Sept of 2004 and had Brighthouse Cable installed. I received a delinquent and cut off statement 12/20/2004 from DirecTV. Believing this to be some sort of mistake I called and told them I never had DirecTV at this address. I was told I must have because I had a bill, so I must pay it. Believing I could get a reasonable answer, I request a copy of the installation contract and receipt and an itemized statement for the contract period. I have been refused that information. I been been sent thru numerous credit bureaus since that time threatening for payment. I continue to request the same information and refuse to pay, and then get a letter from a new bureau. I was told (and I regret not getting a name) that DirecTV will never write off a bill

I subscribed to Direct TV in January of this year. At that time the ad included the satellite and installation plus one of four gifts. Today is June 13th and I've yet to receive my free gift which was the Home Theater w/built-in DVD Player.

I think I've figured out how to get DirecTV to honor their rebate offer.

I wanted to upgrade to a HD DVR in time for World Cup. I was going to switch to Cable but the new units did not connect directly to my old HD TV so I called DirecTV. I agreed not to cancel for 1-year after they gave me their HD service free for 3 months, along with a couple of other discounts for the next 6-12 months.

I recently received my May 06 statement and found charges for 7 ** and 3 other pay per view movies dated back Jan 03 and Feb 03. I spoke with a customer service rep regarding these fraudulent charges. I did not order these and asked the rep how they could even go back to charge a customer for a service that may or may not have happened over 3 years later. The rep informed me that I had received a new card in Sept 03. Our DirecTV service was installed in Sept 03. The rep then informed me that we had ordered pay per view in 2001, at that point I knew they were incorrect and needed to send me exact dates and times of these fraudulent charges and that we never had DirecTV in 2001.

Problem: $200 rebate for High Definition receiver from Directv DENIED. There Reason: "You are not eligible for this offer. Your receiver was a replacement/refurbished item from DIRECTV for existing equipment and, therefore, does not qualify for the rebate."

On April 23 at 8:55 p.m. I had no signal on any Direct TV HBO channels. I had signals on all other channels, and had the same situation on all four television sets. I was dropped off the line by Direct TVs automated system three times before I finally talked to a person. The tech (Dawn) was unable to fix the problem. I was sent to make a service appointment and was picked up by "Amber." She was only able to make an appoint on Wednesday, April 26 from 1-5. I was told no appointments were available outside of 9-5 and the only way to do the appointment was to sit in my house for four hours.

My problem dates back to late September of 2005 when I started receiving messages from a collection agency, claiming I had unpaid bills from a Direct TV account. At first I ignored it because I thought it was a scam, since I've never even had Direct TV before. But I kept on getting more calls so I decided to contact Direct TV in early October.

I received a bill for over $600 for ** movies. NO ONE HERE ORDERED THEM. I called to resolve this and at first I was told that I was liable. After escalating this call to "Doug", who said he was a manager, he told me that therehad beenmultiple calls for this exact thing and that "something weird is going on". Doug told me to send in my normal payment and he would take care of these charges.

Received mail from Allied Interstate that I was being processed for collections for $189.57 for an unpaid DirectTV account. The account had an address of Cerro Gordo, NC. The town has a popluation of 254 and there 's no street under the given name in this town.I've never lived in North Carolina, nor ever doen buisiness with DirectTV. My credit report showed a second credit agency that sent my account to collections for $262.00. when I called the collections agency they refused to give me the information on my account. DirectTV refused to give me any information on that account either. They told me to call the Collection complany.

I ordered DirectTV, with 3 receivers, in January, 2005 under a one year committment. One receiver went bad in January, 2006 so I called to get a replacement. We were told we would be renewing our contract for another year committment, so we said no.

I waited 8 months for my rebate check. I never got my rebate check. I got a letter saying I didn't qualify but no reason given. I Called Directv every other day until they credited my account for the rebate amount. If you can't get a check it is the next best thing, now I won't have a bill to pay this month.

In late 2001 my parents moved and cancelled service with Direct TV. In January 2006 my mother noticed an entry on her credit report from a collection agency for $173.00. When I contacted the collection agency for her, I was told it was for a bill from Direct TV. Direct TV said it was for unpaid services at the time of cancellation.

In June, 2000 I purchased and installed a DirectTV system. The first bill I received reflected the normal and expected charges of $44.00. The following month I receive a bill for $866.56!

I am also having a problem with adult movies being ordered through my Directv. We have been charged more than $500 for movies we did not order. In Nov '05, we had 5-10 movies ordered every day. Another added problem is that the locks and limits will not block the adult movie channels. I tried everything. The parental controls will block every other channel except the adult channels. Does anyone else have that problem?

I ordered Direct TV when offered a free DVR (tivo). When they came to install they said they would have to come back with the tivo. I had to pay the $99 for the DVR and then turn in the rebate.

I did an inquiry about HD service last December. To my surprise this month I got a bill of $333 for HD equipment and service that I did not order or recieve. It will take them 30 days to give me back that amount which I need very badly to pay my bills. Then I finally call them last week and order an HD package but the HD receiver was deffective and the installer took it with him but still Direct TV will charge me for that reciever because they said it's been activated in my account.Now I couldn't get hold of the installer to finish the job. In their web site it says that they will give you an 18"x20" dish if you order an HD equipment but what they gave me was the KA/KU mpeg4 dish which is very huge an ugly on top of my roof. They adverise one thing and gave me another. I been with Direct TV for 4 years now and this is how they treat me.

Direct tv promised me a 200.00 rebate if I upgraded the hd service which I paid an extra 100.00.they sent me a letter stating they made a mistake and would not give me the rebate even after I committed to the service.

I was watching ABC channel 6 news last night, and There was a story about bogus bills from Directv. I'm a Victim of a similar situation -- back in 2003 I purchased DirecTV and everything was fine till I got my second bill. I opened up the bill and the bill stated I own $708. I immediately contacted customer service about this bill and they informed me that I was ordering ** movies. I was angry and upset and told them that this must be some kind of mistake. I informed them that they need to send a tech out to check my line or connection and they refuse. The following month I receive my third bill and this time there was an additional $300 bringing my balance to $1008.00. At this point I had to do something.

After many problems with my DIRECTV and missing programs due to my DVR not working properly, I tried getting restitution with Customer service for missed programming for which I was expected to pay. The customer service reps I talked to were aggressive and unhelpful so I finally decided to cancel the service out of disgust. I cancelled the end of February before new month charges were due. Not only did they not cancel the service, but charged my credit card for another month of service $93 (I had switched to COMCAST on 2/8/2006!).

Rebates that are denied, extremely late or never happen at all. ($100 rebate for DVR, suppose to be refunded in 4-6 weeks, it's been 6 months...I just got a letter saying my DVR was not entitled for a rebate. I called and they said there was a "problem" resubmit the rebate and it will be all set...they send me to "www.directv.com/rebates" to get a new rebate form....the web page does NOT exist!

I purchased a DVR System from DirecTV which had a $100.00 rebate offer. I mailed the all relevant information to DirecTV in November 2005.They stated that they received to rebated information on December 10, 2005. I was told it would take 6 to 8 for processing. I have been calling week after week just to be told that it is being processed. No one seems to be able to tell me when me rebate check will be mailed.

The deceptive and improper practice of the non-disclosure of 2-Year commitment requirement for adding an additional equipment for existing customers. I recently added a new DirecTV equipment that I purchased at Best Buys for $200. Neither Best Buy nor the DirecTV CSR disclosed this very important information when I activated the DirecTV receiver (H20) on February 21, 2006. I paid full price for this equipment and did not receive any rebate or promo or signed any contract commitment. I just added one additional DirecTV receiver. If I would have known about the 2-Year commitment upfront, I would have NEVER bought and added this equipment. This selling practice is deceptive, improper and should be against the law.

My granddaughter was billed for ** shows that she said she did not order. My daughter also was billed for several hundred dollars for ** shows too. She said she tried to tell them they did not order these shows. I did not know this was happening across the nation. I had to pay my granddaughter's bill so the children could watch cartoons.

I cancelled my service in February 2006 after about 3 years of being a good customer. I have received a final bill of $24.89 after being told I had a refund coming of the same amount. I just called customer service to enquire about this and DirecTV told me that my balance is now $161.89. There explanation was that back in December I order DVR which I did but I cancelled it within a week (according to them) within the appropriate amount of time. I never received the equipment or anything. So now it seems that I'm being penalized for cancelling the entire service. I don't think this is fair. I do not owe them anything. The will not let me talk to anyone that can help me with this. All they say is that I have to pay the bill.

I paid a bill to Direct TV of $120.00 by check. It was cashed by my bank 8/31/05. However, Direct TV has not credited my account and no mater how many conformations and copies from the bank I send they won't credit my account with the payment.

After 8 years of being a satisfied Directv client, I ordered a new DVR system with service when I moved into my new house in August. I was told that it was $99 but because there was a rebate on that, it would cost me nothing once I turned in my rebate form. That sold me. I asked the installer for a form and he said that he knew nothing about the rebate program and told me to call DirecTV. I did and was told that they would send me a form in 2-3 weeks. In 3 weeks, my new DVR was not working and I called to ask for a replacement. They sent one no problem.