DIRECTV Reviews

We signed up for DirecTV on 8/29/14, and were told that installation would be on 9/1/14, even though I asked 3 times, "are you sure because that is a holiday". We were told absolutely. The next day we received a 3-way call between the local DirecTV rep and the scheduling department. We were told that we shouldn't have been scheduled on 9/1/14 because there were no times available. The rep told me "don't worry, I am a manager and I will force them to install on 9/1/14." It took 4 more days to get installation. 2 hours after the tech left, we lost half the channels. We called only to be put on hold forever.

On 8/29 I had 1 Genie and 5 wireless Genie Minis installed. My first service call was on 9/2 because it takes over 2 hours to download a movie on demand. When I called in to Direct they blamed my internet service. I explained that I pay for additional bandwidth and was positive that it was not my internet service. The girl, sort of rude, insisted I was wrong and had me go to speedtest.com to test the speed. Sure enough I DL at 28.2 Mbps. I threatened to cancel the service if they could not fix it - she immediately transferred me to cancellations without so much as a warning she was transferring me - did not offer to send out a tech - nothing, just transferred me.

Three weeks before I moved into my new home, I contacted DirecTV to get service at my new location because AT&T Uverse didn't get service there. I signed up for a Saturday installation date. Saturday morning the installer called me at 8:30 am to inform me that apparently his partner had drove by my house the day before and said that there was no line of site for the dish..HA! He then proceeded to tell me the degree to which the dish would need to face to get the "correct line of site", as he is telling me this my boyfriend has his phone out with a compass showing me the spot where the dish would be facing and that there was not a single tree in this area. After I told him we had a perfect line of site, he informed me himself and his manager would come out at 1 that day and figure this out. One rolls around and no installer.

I called DirecTV since I saw an ad on the TV. I went ahead and ordered DirecTV to get all the things that they offered. Like Free Genie, free premium channels for 3 months, etc. On installation day, they set everything up and I thought I was getting the Genie, so I asked the installation technician about the genie. He told me I have to take it up with customer service. I called customer service, they told me that the genie is not free and I need to pay for it. So I decided I wanted to cancel and have them take everything back and go back to my previous service provider. They told me if I wanted to cancel I have to pay 400+ dollars. I got really upset and told them they just installed the service. They told me it doesn't matter as soon as installation is complete the contract is sealed.

I tried for 2 days to re-program the remote to TV with no success. I watched the DirecTV info channel and also went on-line before I finally broke down and called someone on their HELP line. I was on hold for a long time and when I got to speak to someone, she acted impatient and tried to hurry me through. I told her I was entering the codes she was giving me and she responded that she thought I was writing them down -- like I would enter them myself and call back again if these didn't work -- (I wasn't going to hang up until I had it working). The codes didn't work and she said there must be something wrong with my remote and I needed to buy another one. Well I have 2 remotes, the other one is almost new and I guess it must be broken, because it doesn't work either. I'll be switching TV service after having Direct for at least 6-7 years. This is the only time I have called customer service and I really didn't get service. There are too many providers out there to deal with this.

About one month ago I got DirecTV, only to find out that about a month later I found myself liable for $400 early contract agreement termination as told to me by two different employees. The whole thing was to be $49.95 per month. That turned out to be wrong, but still advertised on TV that way. On about the 3rd and the 6th, my wife mailed them two $80 dollar payments which they mailed back to my bank because as the lady I spoke to said she had no way of retrieving the funds and putting them over to the right unit. In the mean time I didn't know anything about 2 year contracts, nor did I know that I had signed one. No one from them explained to me anything about these 2 year contracts. The customer should be fully informed, I was not. This sort of deceptive business practice should be made to be illegal. It should be made known to the consumer about this. Although I had read earlier that their top CEO can reverse that if one were to contact him.

Recently my credit report was illegally pulled by DirecTV. I was notified by my Credit protection Agency on September 5th 2014 that Directv was pulling my report without my authorization. I have not requested any services from Directv and this will be adversely affecting my credit bureau score. I am currently in the process of refinancing my mortgage and I was advised not to have my credit pulled by anyone at this time. I will be notifying the trade Commission, The State's Attorney General, Bureau of Consumer Protection, Better Business Bureau, Equifax, Experian, and Trans Union Credit Bureau. I will be pursuing this very seriously and will be looking to have out-of-pocket expenses including Attorney fees reimbursed by Directv. Please advise me on this matter at **.

From the get-go, this service annoyed me. First of all, every time there's as much as a tiny rain shower we lose service. Sometimes a heavy cloud is all it takes. But I'm especially annoyed right now. I just came back from vacation yesterday to find the cable not working. I called yesterday and they overnighted a replacement receiver. That was exciting and all, but then I spend 5 hours out of my Saturday sitting on the phone with representatives repetitively saying "I apologize ma'am" and "give me just a minute" and "Let's try this". Eventually I asked (begged actually) "Please Just send someone to our house!" It's ridiculous... We pay a monthly fee that covers the cost of someone coming to your house to do repairs. I guess if you pay that fee, they keep you on the phone trying to "troubleshoot" as long as possible, so they can keep the money and not give it to the house-call techs. Take that as you will, but I think this is crap. We pay good money for this service.

I called them / DirecTV and they kept me on the phone for 1hr. I am really disappointed. Every other time they answer right away.

I signed up 2 1/2 years ago after having been fed up with Comcast.... DTV is no better and might be worse... They talk about the huge number of channels, but if you scroll through them, there are huge numbers of shopping, paid programming, religious, and crap. It is not worth the money. My equipment has failed numerous times... When I call to complain they tell me that I have the old equipment, but that they'll get me the new stuff if I sign a 2 yr agreement!!!!! NEVER,EVER!!!!! Not to mention the constant channel outages because of the CEO's inability to negotiate contracts (the local Fox channel has been out for more than a week). Plus every time a storm comes through I out of luck because the signal fails... DT'S JUST BEEN A TERRIBLE, TERRIBLE EXPERIENCE. I never thought I'd say this, but I'm going back to Comcast on Oct 9th, the day my contract expires.

Please put NBC and Wave 3 back on, I watch this channel a lot. I have watched Days of our Lives with my Grandma since I was 3 years old. I know you all are still talking and I hope it works out soon. Please also put it back on so we can watch The Today Show. I want NBC. lol

I have been a long time customer of DirecTV. In past days I always used to say that American Express and DirecTV were the most customer focused companies I've dealt with. In the past year Direct has become the rival of Verizon for the least customer focused. Today's example: I ordered a pay per view movie via text last night. The order was confirmed but access was never granted. Today when I called them, the movie was enabled. I asked to confirm that it would be available for 48 hours, and was told that since I ordered it last night I only had 36 hrs left. The "agent" said "what's the difference do you wanna watch it 15 times". Really? Think twice before signing up for Direct.

I made a one time payment with my credit card on my father's account for DirecTV. Basically long story short he got really sick and ended up not even living at the home anymore. When they didn't get their money they took just about $600 off of my credit card that was on file and it's not even my bill!! When I called and told them the situation ten thousand times, they were able to give me a portion of what they took back but still owe me $258 which they refuse to give me back because of the one time payment that they kept the card on file and it apparently said in fine print that the card can be used for any past due balances.

I was charged $250 in the beginning. I was clearly told I will get that refund, since I can't have the line of service. Direct tv try to charge me early termination fees and the bill that I never had the service for the amount of $490.00. That's open ripping off. I ask the associate to get me supervisor as per her she was the higher authority and did not want to help me at all. She simply refuse to help. Please folks do not get service with direct tv. They will destroy your credit and will take a huge chunk of money.

Sat down with son to watch season opener of NFL. Woops, we no longer get that channel. Call complain, put on hold for 45 minutes, then told to unplug box and plug into antenna. I am canceling Sunday Ticket. If enough customers follow suit, it will cost directtv hundreds of millions. DON'T GIVE DIRECTTV ANY MORE MONEY.

DirecTV is the WORST company I have ever dealt with!!!!!! They charge outrageous prices. We lost most of our local channels and one of our boxes hasn't worked for over two months! Every time I call I get put on hold for over 30 minutes... Who has time for that!!! We have had 5 terrible experiences with them! Once our main box went out and they wouldn't come replace it for a week and a half. They are quick to charge you ridiculous amounts of money but never quick to come fix their faulty equipment!! Their automated system absolutely SUCKS!!!! Never once have I called there and it worked accurately. I always waste my time with it and then Get put on hold for absurd amounts of time to wait to speak with a real Person who is never really helpful!!! This is the absolute worst company and worst customer service I have ever dealt with!!!!! I do NOT recommend them!!

We have lost our local channels for over a year. This is the problem: When we call Directtv, we must spend 5 hours of our time (per day) trying to "fix" the problem (between on hold and different techs). One manager says she will send us a new receiver, then I am switched to another tech who says, "Oh no, we have to go through troubleshooting again". We have wasted our time waiting on the Directtv tech to show up at the house -- "fix" lasted 3 days. Now trying to cancel--this has taken me 40 minutes as I am waiting. Avoid Directtv unless you have LOTS of time to WASTE!

Like others, we have lost NBC from our channel line up. When I called to discuss cancelling our service, I was on hold for a very long time. First level agent was dreadful; very poor English, and was not able to give any help. He did, however, transfer me to an "account specialist." She was very accommodating until I asked about cancelling my service without penalty. "You will be charged a cancellation fee," she stated, when I quoted the various sections from the Service Contract that relates to change to my purchased services (DT must give 30 days' notice, and you have the right to cancel, if you disagree with the changes ... etc.). To my utmost surprise, SHE HUNG UP! The minute our 24 month contract window is over, I'm leaving. Companies like DT will only take notice and improve their service (and their customer service processes and maybe staff) if they are losing customers.

I was in a rental and moving in 30 days. I called for service and made it clear I didn't want to pay to move the equipment. They said I would not be charged. That was a lie. When I moved into my new house, it was a $200 plus charge. They also wanted to charge for a change of service. $100 per TV. I had 3 TV in my new house so that was around $500 to move my DirecTV. Customer service treated me poorly. They read from a paper when I got annoyed. I heard the same speech twice from 2 different people. The managers would not get in the phone. I had to wait 2 days to get $50 off. So I paid $460 to drop service instead and went with Comcast.

We lost our local channels like CBS, NBC and others. It's opening night for football and I get to watch the game from my cell phone. I am not happy camper right now. I called DT twice and was on hold for a long time. The first time it was so long I was able to take a nap and once I discussed the situation with the first agent she told me she needed to transfer me to a different department. Once again, another 20-30 mins on hold. The agent comes on the phone and we talk for a minute and he says "I would need to place you on hold." Great!!!!! Another long wait. He finally comes back and says hello and makes believe like I'm not on the phone so he hangs up on me. What a joke. I'm ready to quit. I don't recommend anyone to DT.

When you call, you are on hold a long time. The service is terrible as the audio comes and goes. The picture is great when it has a connection. Tonight first night of the NFL season, nothing!!! When you call as I have in the past they say it will be a charge as I did not take the extended warranty!! Extended warranty, on what - I do not own the equipment!!! Now I see why they put you on a contract! What a joke!!

Their channel line-up is the worst and channels are so far apart by the time you find what you wanted to watch it's over! Also service is continually interrupted and the billing is ridiculous. They leave you hanging on the phone and then when you do get them they just talk sales gibberish instead of talking about the real problem. In Corona del Mar where I live they are partnered up with AT&T. The internet speed is a whopping 1.5 Mbps. You can imagine how slow this whole system is. Can't watch a movie unless it downloads overnight. So make sure you check to make sure they can offer you service before you commit. They are charging me $20 per month for four months because of the contract. I would rather pay it than deal with their lousy service!!!!! Switching to Time Warner Cable with 30 Mbps. We will see.

I joined directv 2 months ago. Now I cannot get CBS.

I was with directv for yrs. I lost my job and left them. I did owe them a balance. I had two of their boxes and a modem. I sent back one box, that's all they asked for. First they grabbed over 300 out of my checking, leaving me overdrawn. I tried calling them and they said they sent me a final bill that told me they would do this. I did not receive this bill to my knowledge. I went to my bank and they actually got them on the phone and got them to agree to at least credit my balance owed back 60. And they said once they received the box, I would get credit back 134 and my left overbill with them would be 22. In other words, they weren't giving that money back, so I gave up.

We were with DirecTV for almost two years. We just cancelled due to the bill increasing almost every two months. Was promised refund, instead rec'd a bill. Was on phone for over hour - went thru 3 reps getting help only to be disconnected and have to start over. Didn't receive all of our credits. Reps don't put accurate notes into computer, so when you call with a complaint instead of helping you according to what's in the computer they try to offer you credit, which you still don't get. I've never disliked a company as I do this one. I contacted them by email about our credit due/the bill they sent. All I got was they would overlook the small bill, no mention of our credit due.

Everyone knows. Padded bills, offering credit on your account to be made 2 months later. Having to have both a CenturyLink and DirecTV rep. on the phone every month that takes anywhere from 2-4 hrs out of your life. The overbilling isn't the worst part. Customer service or as they like to call themselves, "Reps". On both sides like to place blame on each other, then they treat you stupid like you don't know any better. That isn't the worst. These 2 companies treat females like they are inferior. I never thought I would say this but, outsourcing their call centers from anywhere than Mountain Central time in the USA would be a way better option. Not only for the customer but maybe for both DirecTV and CenturyLink. These 2 companies think the consumer is stupid. FYI, Verizon did and went thru the same BS 10 yrs ago with a huge lawsuit. As my mother always said, treat people the way you want to be treated. Apparently we are all a bunch of ,"**".

They switched my local channels then out of the blue I have no local channels period. All of my neighbors have my old local channels and DirecTV tells me they aren't available in my area, come on! Then to top it off it takes 25 minutes to talk to an actual person who by the way hardly is understandable. Ask to speak to someone who can speak English. The monthly rate after the new 2 year contract keeps going up. I'm thinking I'm done after this. I have been a DirecTV customer for over 10 years or more - they can stick it after this. Do not get caught in the trap. Avoid DirecTV.

CBS channels have been discontinued because DirecTV values bottom line more than its customers! I encourage all customers to find an alternative until the Bean counters get replaced!! What a pathetic company!!!!!

So we've had the "MLB" package for little more than a month. Every night when we try to watch the Indians play, we can't get the games. After this happening over and over again, we called DirecTV to see what the problem was. They gave us some song and dance about blackouts and how they don't "control" that. If they can't "control" the blackouts, why should we be paying for games we can't watch. Tonight we spent 50 minutes on the phone (40 minutes of it on hold waiting for a customer service rep). We asked to have a supervisor from DirecTV call us back to get some type of resolution, but were told that they "couldn't take our number", and that we'd have to call back the next morning??? Seriously??? We don't have another 40 minutes to waste on hold!!! HATE DIRECTV.

I had moved and had notified DirecTV that we would no longer need their services. They explained we would need to send receivers back and pay to get out of our contract. We agreed to the terms and told DirecTV we would send them a check. Woke up this morning to see our bank account showing DirecTV had taken it upon themselves o deduct $322.00 from my account w/out my authorization. NEVER USE DIRECTV.

When I signed up for DTV in Oct 2013, I ordered a package called Entertainment Classic. In Mar 2014, I was offered a promo which I cancelled after 3 months (Jun 2014). At that time, they offered another promo for the next three months, but after accepting, I noticed that approximately 15 channels I had signed up for disappeared. I emailed the office of the president at DTV and he told me that in June 2014, I changed my package, which I did not. I complained and said that I did not change the package but he said I did. I told him I wanted the channels I originally signed up for but he said they no longer carry this package and in order to receive the channels I would have to upgrade to the Xtra package which is nearly 20.00 more per month. If I wasn't under contract with them for another year, I would definitely cancel. Beware of any promos they offer, it gives them the edge to change your package without your permission.

We want CBS back!!!!!

We are constantly losing service and receiving error code 771 when it rains. We can't finish watching a program as a result, can't record because the satellite can't talk to the receiver. Also, we can't get our local stations when we do have service. We live in Wisconsin and only get the Minnesota local stations. That doesn't let us see the weather report for our local area stations, tornado warnings, latest news, etc. You call the number to request a technician and get "your wait time is longer due to high call volume." My wife and I are fed up with DirecTV.

DirecTV has chosen to drop both NBC and ABC local stations on my package. The only reason I have direcTV is to get those channels as I live so far out in the country I cannot pick them up. I like to watch the local news every morning. Now the closest local channel I have is 150 miles north. Why is it that directv can change my contracted package but I cannot cancel my contract? Is this fair? Is this legal? They count on the fact that I do not have enough money to fight them in court. Legislation needs to start regulating this practice instead of taking away more rights to the citizens. When I leave direct I will never go back. I pay the extra price for 249 channels. Two thirds of these channels are paid programming or ppv. All that is left is my local channels and a few others most of which I do not watch. With no local why not drop down to nothing and pay a piddling $29 a month till I can cancel.

All I have to say is DO NOT EVER, EVER, EVER!! Give DirecTV your Credit or debit card info or even pay a bill with such. Once they have your card, they claim they have the authority to take any monies they feel are owed whether true or NOT. It is a TOTAL SCAM. Most of the reps work from HOME, and the Supervisors are put through this Training to be calm, cold, and Calculating. Even if you do not have automatic payments with them or even given authority to take a payments from your account, they will. They WILL clean out your account, with false charges they claim you have.

I returned the equipment in the boxes DirecTV sent me. They are unable to find the equipment and now want to charge me $191,000 for the equipment I sent back. Not a good company to buy products or services.

DirecTV says it is because Raycom wants to charge them more to air channel 13, our local Indianapolis NBC channel. NBC says that is not true and it was the decision of DirecTV, who wants to delete all local programming eventually. I have seen our monthly bill from DirecTV go up from $39 a month in the beginning to over $100 a month now! They are making millions each year! I have had just about enough! I am going to cancel DirecTV, get a good free air antenna, and subscribe to a $10 a month Netflix account! If enough customers do that DirecTV will feel the pain, get their head out of their rectum, and stop trying to demolish free air TV.

Last month, I was offered for free the HBO and Cinemax package. It was charge to my credit card in the last invoice. I called DT to get it fixed and the person (Miguel) didn't' let me talk and insisted in charging this. Finally, after I was angry, he accepted that they made a mistake and DT is going to credit this to my next invoice, but they don't refund the money and I need the money right now. My complaint is for the bad treatment that this person has and the fact that they don't refund the money and you need to wait to get this credited to the new invoice. I talked to Armando (his supervisor employee number **) about both situations, but he said that the system doesn't let them to get the money refunded, and he didn't tell me something about the employee behavior. I have lost two hours of my work trying to convince these employees that due to their mistakes I have been affected because I don't have the money to have lunch next week. It seems to DT doesn't care about the people and they think that charging more money to the user account the solution is crediting the money for the next period and what about if we need the money?

I switched to DirecTV based on their promise I would get specific channels, internet speed, and my bill would be $80 per month, total = all were lies. I called the day of install and told them I could not get a promised channel and if they could not provide it, I needed to cancel. They said it would take a few months to find out if they could provide this channel - I waited. In the meantime, the internet speed was terrible and each bill was higher than the last. Eventually they told me they could not provide the channel I was promised. I cancelled service and was told I was liable for early cancellation fees. I told them I wanted to take legal action and they were not to charge my credit card. They charged my credit card!!!

DirecTV raises my bill every few months. The programs my family likes to watch are being cancelled i.e. Powerblock, which was on "Speed" channel, which was replaced by Fox Sports. By all of the customer complaints, no one even likes this station. Also, they are constantly in dispute over networks. Right now it's CBS. I can't get local all of my programming and I pay extra for it. I want to receive Toledo, Ohio stations and only can receive Cleveland, Ohio stations. I live closer to Toledo. When I complain about it, I only get the response "It's coming to you soon". That's been for about six years now. I'm soon to cancel DirecTV and never go back. I can receive just as many stations with Cablevision and pay a lot less money.

First of all we made a payment on our account on Aug 13, 2014 and our next payment is not due until Sept 14, 2014... With that being said why did DirecTV try to draft my bank account on Aug 27th, 28th and finally on the 29th? They took out $498.62... mind you our monthly bill is only $73.xx!!!!!!! Who in the hell wants to pay $498.62 for some sorry 'non-working when it rains, snows, wind blows' cable that hardly works and has limited channels and sorry customer service??? So I called my bank to verify not 1, not 2 but 3 times and they emailed me a printout where DirecTv are the ones who took unauthorized money out of our account, and it showed the phone number for their company..

I was with dish TV and decided I needed something cheaper so I have direct a call to get a quote. They told me if I signed up that day they would give me DVR for free, free NFL package - all my channels. I told them I like the main ones, was my locals and the outdoor channel and they told me they would give me a 100 dollar card in the mail and use it like I wanted. Then he said how much do you pay now, I said $74 a month. He said, "I tell you what how does $48 a month sound"? I said good and I'm ready to get started. So they said someone would be out on a Monday and he was but when he got there he said, "did you order a DVR", I said yes he said ok because they don't have you down for one so I thought it was a mistake so he called them and we both talked to them and they said it would be 6 dollars a month and they would have to go on and take 6 out my account. I said whatever just do it.

Why did you not make a deal. You are already making a killing for all your customer. If channel 12 is not back on by Tuesday I am going to dish. I want better service. AND I want my bill lower. Why pay for something you are not getting. I am very mad, do something.

DirecTV removed my cbs channel even though last week I called and was told they are not doing it, they signed a two year contract last year. When I called today, I was told absolutely nothing. Just a bunch of double fast talking. I continued to ask why I have to abide by the contract and they don't, all resulting in no answer. Also, they offered me a $5 discount, which I feel was a real slap in the face. I have 11 months left on the contract and I want out, which they proceeded to tell me they would charge my card for disconnection fee. I feel this is a threat and want out of my contract since they did not abide on their end.

DirecTV does record you to get an account number or card number just in case you close out the account, they get their money. So either it goes, they still get their money from you. They have no hardship relief. They Got their money and they good. I have a bad experience with them and I feel Dish network is better! I would never refer DirecTV to no one.

I've been a DirecTV subscriber, purchasing their top tier package, since 1998. I.e., I've been a great customer for more than 16 years. So I obviously value their programming. I was surprised and shocked to see that on August 29, 2014 I was billed for two movies that I hadn't ordered. Naturally, I called customer service to let them know. I spoke with Trish, a supervisor and Will, a senior manager. They each explained that the movies were ordered with my remote control, in 2011, more than THREE YEARS ago!

AVOID DIRECT TV..... We were guaranteed the price was NOT going to go up during the 2 year contract, then it doubled the price after 12 months. Called and was told I should have read the details of the entire contract. CRAP. Bad advertising and I would NEVER DO BUSINESS WITH THEM EVER AGAIN.

Worse service ever. We've had to have multiple visits because apparently, they don't know how to do their job.

5 TVs hooked up. 1 died the 2nd day. Then the fun began. 8 more calls and 3 weeks later, we got a service call and a new box. NEXT day: 2 TVs go out 3-4x a day requiring reboot. 2 Days later - Friday evening/tonight as we are relaxing at 9PM: 2 TVs die AGAIN. It's now 9:49 and my husband is STILL on the phone - 49 minutes this time - being directed back and forth between 3 TVs, the "Bridge" box and a bunch of steps - he's a fully trained Cable guy. WORST Service ever. They seem to have no record of the previous calls and ask ridiculous questions seemingly unaware we've been a customer for 4 weeks and 1 day with so many problems. Life is too short to donate so many hours of it to DirecTV Customer service.

Was told by our salesman that we could get Washington DC channels even though our zip code designated us as Baltimore locals. My husband and I both work in the DC area and live on the eastern shore. We do nothing and have nothing to do with Baltimore. The salesman lied. We cannot get DC channels at all. Too late we signed a 2-year contract. The fee to cancel would be outrageous. After the 4th call, we were finally told this. The previous 3 calls were transferred to an office that wasn't open and the other 2 were just blatant hang-ups. Then he tried to get the NFL game package cancelled - oh yes, she couldn't do that. But she did try to sell us another channel package. Then the icing on the cake was when he called to cancel his father's account because he passed away and he couldn't. He was told they had to send a death certificate. We are not sending a $12.00 death certificate to cancel it. If he's dead, the bill won't get paid. They can't sue him - he's dead. And his estate is in trust so they can't sue that either. Hope they have a good time trying to collect THAT bill.

My son and his roommates are in college, play football and have limited incomes. In January 2014, they asked me to have DirectTV installed at the house they moving to. They specifically wanted DirecTV for the NFL package. When I established the service, the representative I spoke to confirmed that Direct has an NFL package that is $300, but that when football season arrived, we could get it for free the first year with a two year obligation. I agreed and while the installer was putting the box in, he confirmed that offer with my son and his two roommates. It is now August 29th and I called Direct to make sure the package would be added and also to add another television. I was told the package is available, for $300 and it would be an additional $154.00 to install another TV outlet/box.

For the past year and a half, I've been disputing my monthly charges with Directv. After 2 or 3 calls, on 2/11/13, we came to a verbal agreement that I would be paying $100 a month (including taxes) for internet, phone and TV. The bills I received were $150 a month. When I called them to ask why it wasn't $100, they insisted that a verbal agreement is not binding and what is in writing is all that matters. I told them to check the phone recordings and they told me the recordings are only kept for 3 months and are then deleted. They also said I could add HBO for $13 a month. The next bill it showed up as an additional $18 a month. They told me I would be getting all the Sabres games with my package. After I signed up with them they told me I had to pay an extra $6 a month to get all the Sabres games. I also had to request that they remove an $8 a month charge for a service they admitted they added without asking me. I reluctantly came to a settlement on this issue through the BBB at a financial loss to myself.

The wife and I spent two hours in the evening attempting to order the DirecTV service. First, you must give to DirecTV all your "highly personal data" and they must run a credit report first before you can move forward! You do no get to discuss a package or price before this process is complete and one must wonder if this is lawful? Now expect to be passed from DirecTV department to DirecTV department as each DirecTV customer service representative reviews your personal data and sell you something.

Called on Aug 7th to suspend our service. The Agent on the phone told me that they couldn't suspend it because we had already suspend the service this year. He said we can only do that once a year. So I said "ok then I will have to cancel." He said "no problem, but there is a cancellation fee of $140." I said ok...but then he said that "you have a credit for $113 so all you owe us is $27." I said "great! I'll send it as soon I get the bill." 5 days later the bill comes..$158.05. I immediately called to dispute. The agent said that there was a cancellation fee that's why there is a bill. I said "I know $140 but I had a credit of $113 so it should be $27 not $158." She said twice that it was $140 then corrected herself and said $240. Even if that was so..then the charge should have been $127 not $158. She said and I quote, "these are the charges and they are not negotiable".

Do not give them the right to take out of your bank account. My bill keeps getting higher and higher every month. I call, get a lot of run around but no help. They keep telling me they’re going to credit my account but they only credit a little of what they owe me. I'm still trying to get my money back for 3 months now. Worst customer service I ever had.

We were told that by switching to direct tv we would get our local channels and Pittsburgh pro sports. Not so. We live 6 miles from Pennsylvania border but cannot get Pittsburgh local channels, thus their pro sports. We have a West Virginia address so we get local West Virginia stations who do not carry Pittsburgh sports. We were misled!

I was able to determine that it was possible to get packages that included phone, internet and tv. However, I wasn't ready to have my credit report pulled (which in itself can negatively impact your rating) but the individual got angry that I was not willing to make a decision that minute. He became argumentative and pushy. He finally said I was wasting his time. If this is an indication of the way their representatives handle calls, I think I'll pass on Directv.

We were customers of Directv for over two yrs. When we moved, we switched providers. I contacted Directv on June 9th to let them know we were cancelling. I made note of the date, time and to whom I spoke to. I was told they did not want their equipment, but just the little card that was located inside the dvr. We never received the envelope. I was also told that we were paid up until July 11th and we were owed a credit.

Why oh why don't more people complain about all of the outages?! If it rains or storms (and I live in the Midwest so that happens often) or just because, we don't have any channels. Like today, when it's not even raining, we haven't had any lower channels (2, 5, 7, 9, or 11) for at least two hours. What on earth is going on?!

On August 8th 2014 I had a charge show up on my account from DirecTV in the amount of $749.68. I called them to find out what it was for because my monthly bill wasn't that much and it was still unpaid. After investigation the money was taken out for my sister’s bill which I was not connected too. When she initially set up her account she used my bank card for a one time authorization. The bank card she used was reported lost or stolen June 14 2014. I used my new bank card to pay my July bill but never saved it to my file. They went digging in my file and found my new bank card number and used that card without authorization to pay her bill. I looked on my account and the card that was reported is still the one saved on my file. They told me August 8th that it would take 5-10 business days to receive my refund. I called them every day.

DirecTV went out on Sunday - was told we could not get a tech out until 9/3. Very rude conversation. We said we would cancel service and was transferred to Cancellation who asked us to wait a couple days while they try to get early dates. Waited until today and then I was told the 13th. I said we will cancel service because we will not wait until the 13th for service. The Rep told me that when we got service last year and they changed our base to a Genie that it signed us up for 2 more years so we have a year before we can cancel. I said 'cancel anyway' and he said that it would be cancelled by midnight. A new Rep called and after about an hour, he said that they cannot get anyone out until the 23rd. I asked for it in writing and he said that he wasn't allowed to put that in writing. Almost 1 month before they can get us technical help.

DirecTV offered me a FREE 14-day trial. On the 13th day, I cancelled. DirecTV tried to charge me a $500 termination fee, which I refused to pay, since I cancelled within the 14-day trial period. DirecTV was sued by several States' Attorneys General over this deceptive marketing practice - promising a 'free' trial, but instead merely subscribing users to their service from day 1. Now DirecTV reported the delinquent $500 to all 3 credit bureaus. How do I prove to the credit bureaus that this is a fraudulent charge, and get it removed from my credit reports?

One month a pay on the 11th then they want another payment on the 26th. I call to ask questions about my account and end up talking to someone who doesn't speak very good English. For some reason I'm paying more than I'm suppose to be but I can't check online because for some reason the web doesn't recognize our information!! But I can't get any help from anyone!!!

DirecTV gave me a two year contract with what I thought was a two year price. This is not true. They lock you into a contract that they keep telling you - you can read for yourself, and the reason is that they can jack the price up any time after your introductory deal. The price they give you is not the price they will charge after a year. Then if you want out they charge a surcharge. If you want a company that gives you a price that is real DO NOT BUY from DirecTV. They apparently do this all the time. So... you get locked into a contract and they can jack the price to anything. They also kept adding a sports package I did not want and had to cancel all the time. They are very sneaky. Do not do business with them. No other cable company, not RCN, not Comcast or Verizon does this. I have had service from all of these companies. I will never do business with DirecTV again. I advise others to do the same.

DirecTV did not do the installation correctly. They were supposed to rectify this situation, but the installation guy called in sick 2 weeks after the original installation. I also suspended the account due to moving a few months down the road and was never notified of a movers fee until I purchased a new house and was getting ready to set up the new installation. Also, I submitted multiple e-mails and made multiple phone calls only to be told lies and that the movers fee only costs $199 vice $300. I also requested to speak to a supervisor on multiple occasions, but never received a call back. This company is terrible especially for one that prides itself on customer satisfaction.

I just had DirecTV installed in July 2014. They want to charge to have tech come out when I keep getting code 771 and have called numerous times. Been on hold for an hour each time and get nowhere. My genie is also defective. They have offered no help on what I can do to fix any of these problems. I am very upset; I am still without TV and there is no resolution. I spent hours on the phone for nothing, just for them to try to charge me 49.99 when they were suppose to credit me for services being down. I still have not got credited by them. They just want more money to fix the problem when it's their problem to fix. They should have made sure this ran properly. VERY DISAPPOINTED!!!! DIRECTV, THIS IS NOT HOW YOU MAKE LIFETIME CUSTOMERS!!!!!

A technician came to our home on August 6, 2014 to upgrade our service. He damaged our daughter's new dresser and left without telling us. I filed a claim with the damage claims department, sending clear photos of the damage as well as all of the other information as they requested. Today I received a letter from the damage claims department stating they were denying our claim because the technician said he never touched the dresser. This is a complete and utter lie as he installed the new equipment BEHIND the dresser. Twice he had it pulled out from the wall at least 2 feet into the room and we heard a loud crashing noise while he was here.

I have bought into a package deal for television and internet. A joint business venture between DirecTV and CenturyLink. It has never functioned properly with consistency and they have replaced 3 modems and 2 DVR units. I cannot watch OnDemand because the internet constantly fails to "connect" or is constantly 'buffering". It throws codes. I am told by DirectTV that the modem is at fault and am told by CenturyLink that DirecTV DVR is at fault and they keep taking my money. I just want all functions in this package to work. I was just told by Supervisor Raven of DirecTV that the service I am want to work, OnDemand is not a problem because it is "free" so, it's no problem. Raven thinks she is a slick talker by trying to talk me in circles.

DirecTV drafted money from my account without my permission. I always paid them by mail. There was a one-time authorization of twenty dollars when I started this account and that was it. They decided to draft three hundred and four dollars from my account without my permission. I called them about putting my money back in my account. They are giving me the runaround and want me to wait on them to give me my money back. It is not right for them to draft from my account without my permission.

So DirecTV has now decided to check your credit before they'll give you their promotional offers when requesting new service. We had a bogus medical bill collection on our credit report and they refused to give us their promotional offers. They wanted some ridiculous amount for each receiver and told us we weren't eligible for any promotions. Really? After we were loyal customers for 9 years and paid this company nearly $20K for service that went out during strong storms, this is how they treat us? I don't think so! I'll be a loyal Dish customer from now on! This company's corporate decision makers are comically clueless!

With the bad customer service and outages with bad weather -- I'm still trying to get July's payment back in my account. Nobody knows how to fix a simple problem. I'm closing my account after my 2-year period (Oct 9, 2014). I can hardly wait.

Unsolicited, I was offered an upgrade to my equipment when I called to cancel HBO. I was told it was absolutely free of charge and I would not have to pay more ever. I thought "That's nice" but it was BAIT AND SWITCH. Later it became $17 per month. With taxes that is an additional $240 per year. That's not free. As I questioned more, it was said that I was getting a $500 piece of equipment (receiver) and could then access HD. I said I never wanted to access HD. After two separate sales people, the best I could get was a swap of my receiver for the exact same receiver type at $3 more per month. I was put on hold numerous, numerous times and now just want to go with an entirely different service provider. Wait. I can't go to AT&T because they just purchased the mess that is DirecTV. Cox, where are you when I really need you? I lost 80 minutes (70% on hold). This cannot be an isolated situation. I will strongly recommend others to drop this lack of service.

Was it worth it to lose my new bundle order? I just spent two hours being hustled, signed up for a bundle, and quit. After being handed a load of crap about an installation time that was NOT going to happen, I was handed over to Century link for another hustle. I was then told that there is a balance due on the house I'm buying tomorrow. This house has been vacant for a year while in probate. I was told I would have to pay the bill or provides proof that I was in no way connected with the debtor. When I demanded a supervisor, the snotty young [sic] lady transferred me to a closed office. I contacted DTV and was told that there's nothing she can do, and besides, Comcast and the others were really bad. Both of these people had my credit score, which exceeds 800. I would have to prove I wasn't the deadbeat to CL. I really liked the DTV product, but immediately cancelled and called comcast. I am appalled that you felt it was better to treat me like crap and chase my business away. GREAT JOB!!!!!

First of all the picture is better in comcast and every time a storm rolls in it goes out. They promise you local Channels. The only problem is I live in wheeling wv and I want pittsburgh channels. Then they give you this runaround about zip code. Then I find out that they are not being truthful. I get channels from two different zips. They say only from my zip, they lie. Then when I call them on their bull they say, "we didn't purchase that channel you want," so they make deals with programmers. You don't deal with one company, I had to deal with three separate companies. One the people that sold it to me, then they hire another company. This company hires a private contractor and he installs the dish. So real it's more than Three. It is not worth it. Better to stay with comcast.

I was referred by a co-worker regarding Directv and their free NFL Sunday Ticket for this upcoming season. Directv's basic package that included the NFL Sunday Ticket was $34.99. This package included NFL Sunday Ticket, Free HD DVR Genie Service, and HBO, Showtime & Cinemax free for 3 months. I knew there would be additional fees to pay a month so I wasn't surprised. What I was surprised by?? $65.62 a month, almost double the advertising fee!!!

Our family has been loyal DirecTV customers for nearly 10 years. The only problem we had was that our equipment was that old also and many people told us we were paying too much for what we were getting. While at an event in our county, we had a conversation with a representative of DirecTV who was manning a DirecTV booth. He also confirmed we were paying too much and that we should upgrade our equipment. We went home, thought about it for a few days, and then called the local representatives and talked over our options. We were offered a system upgrade at no cost to install and no cost for 12 months (promotional) and a reduced cost for the current package we had (also promotional for only 12 months)... total cost per month of approximately $41. We had been paying approximately $130. Why the offer you say... because we had been long time 'loyal customers'. That made us even more 'loyal'... We pay a reduced rate for 12 months and they have us for a lifetime...

I had an issue with my DirecTV service. We tried to resolve it over the phone with the technician but were unsuccessful. A tech was sent to my house to try to solve the problem. I was never told on the phone, in print, or online that there would be a charge for the service call. Once The tech got to my house all he had to do was push a button and my service was restored. He asked if I was being charge for the service call to which I replied I hope not. I wasn't told I would be. To which he said well you shouldn't be because I didn't do anything. When I got my next bill it was $50 more than usual. I called and asked what it was and they said it was the service call. I disputed the charge and they put it into what they called escalation. I was told escalation would take three or four days. I hadn't heard anything about the charge in a few days so I called.

DirecTV customer service sucks. They try and talk over you when you’re explained something. They don't honor their word nor policy in no way, and they will not give you what they promise. They lie and tell you you’re not in contract until you say you wanna cancel - and this is where they come out with a lot of things that have been hidden. Was told our bill would be less than $100. It’s been $142 every month over the past year and better.

I've been a long standing customer of DirecTV. I decided to switch to another company for budget reasons. I called the promotion dept. And told them my bill seems to go up a couple of dollars every month. That I was switching and she offered to take 10 dollars off bill. I told her thanks anyway but the other company was much lower. 1/2 of what she offered. I specifically asked when I was paid up till. She said Aug 8th. I verified again when that date was and scheduled the switch, called and cancelled. Done right?

I'm 24. I had DirecTV installed on 8/15/14 after a prominent cable company told me it would take 2 weeks to have a technician come out. The installation was excellent. The quality of channels and things like On Demand, etc is equal to or surpassing the prominent cable company's. I was feeling really good about things until I got my first bill where I was being charged $44.99 for the Xtra package when the "Best Deal Ever" being advertised in zipcode 80017 states a rate of $39.99 for the first 12 months. See attachment. The fine print states that the Xtra package would get an instant credit of $34 a month for the first 12 months.

If you EVER use a debit card or credit card to pay your bill, don't be surprised when they bill you WITHOUT authorization if you need to cancel your contract or you are behind on payment. We had to cancel our service since we are a struggling farm family and they have a small clause in the contract that lets them take what they can from ANY card active in their system. They have an internal collections department that did not contact us AT ALL prior to this action and took 4 payments out of our checking via a debit card (3 in one day) totaling over $500.00 and wiping our account clean. Luckily, we were able to cancel the debit cards quickly before they went back in for more and hadn't had our next VA checks hit the bank. If you need to change or cancel your service, I would highly suggest anyone using DirecTV to change ALL cards first so you don't get robbed.

Stole money out of my account without any notice. Now I can't pay my mortgage.

After spending an hour and 20 minutes on the phone and speaking with 5 different people I can't believe what I am hearing! I have a DirecTV dish on my home, and I want it to be uninstalled. Since I am not a DirecTV customer I have been told 5 times that it is DirecTV's policy for me to do it myself. I have zero training in cable or dish, and they told me to do it myself. All I asked for was a tech to come out and remove if properly. Instead it's their "policy" for someone with no training to climb a roof, and mess with cables. So if I fall, or get shocked then DirecTV has no problem taking care of all medical expenses? And they'd be just peachy with a lawsuit? Wouldn't it just be easier and cheaper to send a tech out to take care of this? Instead they fought, interrupted, and continued to place me on hold instead.

I suspended my services approx 8 months. DirecTV told me when I picked up the services again I would receive the same package at previously services before suspension. They lied making looking like no promises were made. Spent good hour talking to customer service and now I want to drop direcTV. DirecTV wants to charge me for this. They broke verbal agreement.

I finally decided to switch to DirecTV after 6 months terrible experience with Xfinity TV. DirecTV has much more HD channels and it is cheaper!! I got referred from a friend account number ** and when I called DirecTV, I gave my friend's account number and we both get $10 off for each month. Feel free to use this code when ordering your new service from DirecTV. Good luck everyone!

When I first signed up with them I was told that my payments would be $90.00 a month for the first year and $120.00 a month after the year was up. Well the price jumped up to $120.00 after the first 3 months. Also I had my account set up on auto bill pay, but they did a withdrawal from my account one week earlier and it caused my bank account to be overdrawn and with that my bank charged me overdraft fees of $70.00. I started to have problems with my dvr last month so they sent someone to my house to fix the problem and replaced it with a new box. I called last week to find out why my bill jumped up to $150.00 a month, they told me my year was up at the old price and that in 2 months it would go up to $178.00. I could not believe it was going to be that high.

Anyone considering DirecTV, be warned. They package their services to offerings to be an annual engagement, i.e., 1 year agreement. Everything gives the appearance you're contracting for a year, and all the discussions I had with representatives gave that indication. However, they slip in that the "equipment" is a lease agreement for 24 months (and that's the way they publish it - 2 years would stand out too much). So, unless you've really pay attention, you'll go to cancel your service after 1 year because they jack up your subscription cost significantly, and be surprised to find that it will cost you around $200 to close out your account.

I have had DirecTV for approximately two years. The service and product have been really good until the announcement of the DirecTV/AT&T merger. Here are a few highlights: My bill increased approximately 25% two months ago. My bill increased another 35% last month. After several calls, I was contacted by "The Office Of The President?" After a week of waiting for DirecTV to listen to call recordings here are my choices: 1. A 55% bill increase from two months prior. 2. Pay $200 if you cancel DirecTV - EVEN THOUGH we can raise our prices without a CAP! 3. I pay $7.99 a month for a protection plan, which includes one device upgrade, IF YOU UPGRADE THE DEVICE, YOU HAVE TO COMMIT TO DirecTV FOR ANOTHER 2 YEARS? 4. The NFL Ticket is only free for new customers. Even though you have been with DirecTV for 2 years, with a perfect payment history, you need to pay $55.00 more, AND, if you cancel the service you need to pay DirecTV a $200.00 cancellation fee.

I moved in June. I called to have my service discontinued and returned all my equipment in the box supplied by DirecTV. Yesterday, they took almost $500.00 out of my debit account without authorization from me. I called and they said it's for July's bill and non-returned equipment. I got absolutely no help from the customer service representative who was rude and condescending. I called my bank and they said once DirecTV has your account information from paying a bill online, they can use it anytime to debit your account and there is nothing I can do except dispute the bill which can take 45 days during which time my bank account is frozen. I plan to contact the attorney general's fraud division but doubt it will do any good. Beware. I believe DirecTV is a thief.

On June 21st at 10:40 a.m., I called DirecTV to cancel my service. I was connected with a representative by the name of Nia. After reviewing my account for cancellation, Nia informed me that since I had a long standing account and had never had any past due activity on my account, I qualified for a great promotion. This promotion was as follows: 1. Upgraded to Genie with 2 mini Genies; 2. NFL Ticket Max with Red Zone at new charge for the 2014-2015 season; 3. A $100 gift card; 4. All movie channels free for 3 months; 5. A bundle package with AT&T that would consist of my current internet, upgraded U-verse phone with unlimited calling, caller i.d. and call waiting and my current DirecTV package for a total amount of $94.37 (which included tax) for the first 12 months, and would increase by $10.00 for the following 12 months; and 6. A $50 reward payment from AT&T.

We moved from ok to tx. We were told take your receiver box and remote. We had to put the installation on hold until we bought our new home. Installation couldn't be done due to no line of sight, our contract was waived. They were to send boxes, and we never received them. They charged our credit card for the amount. We put a dispute with the credit card co. Directv convinced them it was a valid charge. Now they decided there is a line of sight, but the charge has now become mover's charges, but it was put on the card over a month ago. Directv is a rip off. They do nothing for their customers. Once this contract is over I will never deal with them again. Would not recommend them to anyone.

Satellite dish was not receiving a signal for three days. Called customer service and ordered upgrade and 3 new receivers. Installation was okay. Called again to receive a credit for the 3 days without service. Got the run around from male agent who refused to let me speak with his supervisor. After 25 minutes on the phone with him, he said his supervisor had approved 1 month free Showtime to begin after a suspension of service that I needed to care for my daughter's critical knee surgery in Chicago. I was promised 1 month free Showtime to begin when I returned but nothing had been added to my program list. I called again on 8/13 and spoke with Roshene. After another lengthy argument he said there was nothing in my records and Showtime had not been approved but he could offer it for 3 months for $13.00. Again I was not transferred to his supervisor as I requested but he said Showtime would be added at no cost due to the misunderstanding by his supervisor, Back **. DirecTv is the worst provider of customer service in the industry. They do nothing to respond to the customer until the customer explodes. I would not recommend this company to my worst enemy.

I signed up for DirecTV service for a second time and I should have remembered the 1st time with all the trouble I had. Almost 2 years of service and I decided to cancel and go back to my cable TV provider because the deal was better and cost me less. When I called DirecTV to cancel, I was told I had to pay an early termination fee of $40.00 and I would be billed for it. They told me I had to return the equipment to them within short order or I would be charged for the equipment. So I cancelled my service which was a few days before my next billing cycle. They disconnected it right away. Then when the next billing was due, they charged my credit card for the monthly service (pay in advance).

I was told that Direct TV was a sister company of Verizon. I purchased a "bundle" package from Verizon but after 1 month of service, I received bills from Direct TV for approx $150.00 per month. I made numerous phone calls to both companies. Three months later, I received a bill for $621. They are impacting my credit score and I have trying to resolve this for the past 4 years.

I came home from vacation and receiver was not working. I did the reboot as requested and still no service. Called the company and was transferred to 6 different people who could not help me as being someone who prepares for a move in advance. My order had a disconnect notice so no new equipment could be sent in the meantime as I still had a week before disconnection and I wanted to watch TV. Finally after much time and talking to 6 different people from service to technical to billing, they finally figured out to reinstate my disconnect in as much as taking it off so that I could receive a new receiver.

Buyer Beware - if DirecTV calls and offers you free upgrades to their new Wireless Genie Minis in exchange for extending your contract for 24 months, it's a scam. They send older model equipment and expect you to honor the contract extension. Classic bait and switch. Called to complain and they acted like I was a criminal - offered to let me pay $99 for new equipment. Wasn't at all concerned about lying to customers. Extremely disgusted with the sales tactics. Have been a customer for years but now looking for new cable provider.

Several months ago I paid DirecTV with a check and I made an error. The dollar amt. was fine but the "cents" amt was wrong by 13 cents. I am a 74 y/o woman with a chronic illness. I called DirecTV to see why we failed to receive our "good customer" discount and I was told I was trying to flim-flam them so, they took away our discount. A check with an error is the same to them as a NSF check! I apologized and pointed out we have been customers for 4 yrs and never late with a payment. We have a very high FICO score and excellent credit. When our receiver in the kitchen burned-out, we called to order a new one. We were not permitted to "charge" this receiver to our acct. and had to give them a Visa card. We now have no charge privileges with DirecTV, but they would not tell us the reason. We received a threatening letter saying if we are ever late or fail to pay on time we have 7 days to return ALL of their equipment! We asked them what prompted this action and they refused to discuss it with us. We think they must be desperate to treat loyal customers' like trash.

I have only had DirecTV for four months and already had numerous problems. When it rains, you can't watch TV. Now my TVs have been off air for 3 days - when I called customer service, I was told it would cost me 60 dollars to fix the problem. Terrible Company!!!!

A sales rep that was at the state fair here talked us into the most expensive package in order to get a $150 gift card back. After a bit of time, we gave in. They made us push our install date 6 days before we were wanting the install but still we were willing to give them a chance. Come install date, the two men showed up in an unmarked van, no uniform (one young man's pants didn't even have a zipper, ish) and had to go back to the truck to get their identification upon our request. We called the sales rep that we had dealt with at the fair and expressed our concerns where he proceeded to blow them off and seemed to be highly annoyed with us. After we sent the young men on their way, they parked down the road from our house for 20+ minutes. The sales rep called us back once again saying that he spoke to the main boss and that the main boss would be coming to do our install at a later date. When we asked for the boss’s number, he suddenly didn't have it. (So how did you talk to him minutes before then...) All in all, very disappointed in the service we have had with them.

I will never ever deal with DTV again. I've had so many problems with their customer service, it's pathetic! And I don't know to start. But to all of the people out there who are considering subscribing to this company just be ready to curse, swear, or maybe have a nervous breakdown!! I just ended my services with them two weeks ago. Was told to expect a $37.61 refund.. Bottom line I only received $17.61 Called and asked about my $20.00. Was told that I promised not to cancel service, since I did the $20 would not be refunded.. I NEVER TOLD THEM THIS!! I made the call to cancel the service. They are all a bunch of lying thieves. They would tell me my bill was going to be one price but when I received the bill it was way higher.

Since I have been a customer with direct TV I have never been late on a bill and always paid it in full. I was informed that when I signed up with them that I would get discounts (bundled) if I got services through centurylink which I have. That I was only going to have one bill but I have been paying two. Anyway they are not trying to resolve an issue that I am having with my bill and I have to jump through loops and holes in order to get someone else to call me back regarding this issue. I am a very dissatisfied customer.

I signed up with Directv through AT&T. After it was installed and activated, I was dissatisfied with the service they offered and within 48 hours, I called to cancel my account with them. Directv informed me that I would have to pay a cancellation fee of $401.41 along with any other cost for their services. I asked them if they had an grace period for customers to cancel their account, and was advised that their only grace period was 5 hours after your account activation, and that I had no choice to pay them or they would take legal action against me. This is a rip off by Directv. I am a widow who lives on a limited income, and I need either help or assistance in challenging Directv on their cancellation fee. Is there anything I can do to get this cancellation fee dropped since I only used their service last than 48 hours... Any help, assistance or information will be deeply appreciated...

My service was interrupted, and the customer service rep was very rude and offered no assistance or advice until I could pay the bill. I have been a loyal customer since 2009 and they can't offer anything to keep me as a customer. I don't have a huge balance, I’m just a month behind. I only asked for a one-week extension. It's astonishing how I am not treated nicely when I’m suspended. But they can put on a fake smile when your account is current.

On 7/28/2014 signed up for choice, pkg told the blue dots next to station number are the ones you get. Did not get on demand, must have genie for those channels of course, added cost went online today 8/8/2014 to order and it said free but i called because the 3 boxes for the TVs were reconditioned and i didn't want another used unit, told there was a $99 charge for the genie, told him the internet said free, no help from him.

After being told I was not eligible for service, being my father owed a past due bill..and sitting on the phone for two hours and speaking with their "investigation Dept.," I finally proved my case that as a minor, I had no responsibility for his bill! On to a sales rep again to be asked the same 50 questions I had already been asked, we finally were to the point of giving my credit card information. ..oppsss it's in my husband's wallet with him at work. I’ll call right back..... I got off the phone, called back, of course answered the same 50 questions again...got to credit card information and my upfront payment WENT FROM $33 TO $107 IN 14 MINUTES! !!!!!! No way I exclaimed! "Yes ma'am, your credit check has changed..." IN 14 MINUTES??? I made no other purchases...racked up no other bills in 14 minutes! I would rather have no television than hire those thieves and liars. What!!?!?! They have absolutely no integrity.

I went online and called to place and also get info for DirecTV bundle rates. I was quoted a rate and I asked is this what my bill will be every month. I was told yes. I asked to give me some time to think about it and for them to call me back later that evening. I was told the next morning that the price I was given was only for tv but it clearly states bundle services.

Two months ago we got DirecTV. We notice right after installation, the box was used. Since then we have been calling them to come and changed it because work couple of hours and then does not work. They have not come by and yet they are taking money from my account. This company is not good. Never again. Watch out.

We were two months late with bill, I will admit to that, but I did call to tell a lady named Hazel ** that we would be paying the bill in the amount of 261.38. A couple of days later I noticed that my checking account had been accessed in the amount of 366.17. When I called, they said they had every right to do that and it was in the contract that they could do it. I filed a payment dispute with both my bank and with Directv, but in the meantime I had been writing checks and some were outstanding and all have bounced because Directv left me with 9.68. Beware of these people as they are crooks as well as being overpriced.

I'm selling my house in San Diego with a closing date of August 15th. In July, I set up a termination of my DirecTv account for the 15th to coincide with my escrow closing. We still have not chosen a house in Austin. The DirecTV rep really pushed me to transfer the account so I could just plug in when I got to Austin and I would not lose any of my recorded shows. I had to push him back because I have no address in Austin yet. He promised to send boxes for the receivers and remote, yada, yada to be mailed back to them. August 5th and still no boxes yet and DirecTv just went wacky. The error was a code 721 that I may not be subscribed to A&E TV HD channel 265 and the screen showed the steps to unplug the receiver, log on the internet and go to directv.com and re-authorize my 3 DirecTv units then unplug the units a 2nd time and they should come back on. If not, call this 800 number. When their procedure did not work, I called and spoke to a rep that I had a hard time understanding and I had to repeat things to her because she didn't get me either. She kept saying "on my behalf" a lot.

We have been having issues recently with our DirecTV working properly. It started on one receiver (changing channels when not suppose to and not changing when suppose to), so I called DirecTV at least a couple of times. They had someone come out and he changed the one receiver. Issues remained. Escalated it and sent someone else out (who worked hard, by the way). He upgraded the Dish which meant they had to update the receivers (we've had it since 2007). They told me that since I was having so many issues, I was eligible for a FREE upgrade on my receiver, but I had to agree to a two-year contract. Thinking it was only on this receiver, I agreed.

Dealing with DirecTV is like dealing with a car dealer who promises one price and delivers another. Like the car dealer, they try to wear you out on the phone saying they need to speak to their supervisor or check on something. This can take an hour or more on a single issue. This company has no respect for their customers. They lie, avoid answers to questions they don't want to answer and always come up with a price for their service that is greater than agreed to. This is a perfect business model on how not to do business. I wish I could give zero stars.

What do you do if you have a loss in a business and had to close down the store? DirecTV still bills you the termination Fee of closing this down and causing a huge issue. Horrible customer service. They don't care or even want to work with you. I will never use DirecTV again and make sure my peers and everyone knows.

I lost my job and was forced to relocate to my hometown. I called DirecTV to cancel my service and the CSR that I spoke with was incredibly rude and hounded me to transfer the service. He was terribly aggressive and even lost his temper with me when I told him I wasn't interested. I made a lot of calls that day to other service providers and each of them were gracious and made me feel good about the money that I spent with them. I am furious that I gave direct over $1800 of my money to a company that has such obvious disregard for customer service. I sent a message to their corporate office from their website and never heard from anyone.

I called in to cancel my NFL ticket and was told they would upgrade me for free and not charge me for the next year since I was "a GREAT customer." Well.. guess what?! 2 charges for $39.99 just came through. SO I called to get them taken off but they said they cannot do this until I pay this month AND my next bill? Why? Also they did not add any of my credits for this month. I believe they are trying to scam everyone on the NFL ticket thing.. DO NOT BITE! Terrible customer service! Dish here I come!

They quoted me a low cost for service. Then when I got the first bill it was much more. I recommend you record your conversation when setting up an account. This will save you in the end. They say that every conversation is recorded but when it came to replaying my conversation it magically was lost or could not be found. Protect yourself from these scam artists. Just read all the reviews, you will thank me.

I was happy with DirecTV back in the day when I lived in California.... not so much now.... I made a move to Fla and had to sign a 2 year contract for service. They had my cc #, wouldn't do it any other way. Well, I had to move on short notice, still having this contract.... They were able to suspend the contract or if not, would owe them around $500 for the duration of the contract. I moved to Texas due to a family situation and had all intentions of getting DirecTV installed.... until they started throwing all kinds of charges at me.... the new dish, the shipping of the new dish, the installation (don't believe the hype when you are put on hold for a 1/2 hour) how easy it is to move and leave the rest to them.

We have been DirecTV consumers for 14 years. We called and set up a service call because every time there is a storm in PA (not necessarily our area) we lose service. After a 4 hour window, as to when they would show up, even though we were the first stop of the day, a service truck arrives and the tech knocks on my door to tell me that he can not touch my dish because it is on the roof! Now I know not all dishes are located on the roof, but I'd be willing to guess that at least half of their consumers still have roof mounts. Why when the service call was made didn't they ask where the dish was located? I realize our house is not easy, but what are we suppose to do now!? He left, now we have a dish on the roof and no services are available to fix it. We were given the excuse that OSHA will not let them fix it because it's on a roof. Dah! Well I hope Dish Network installs on roofs or we will be going to cable. Don't these companies realize they do have competition and consumers aren't going to put up with no service? We are very disappointed with our service from DirecTV.

I have had this service for over 7 years and every time it even THINKS about raining, the satellite goes out. I had a long conversation with a rep who walked me thru the steps that I had already done myself and finally agreed to send someone out. He said the dish was pointed in the wrong direction. So this guy comes out and tells me that whenever it's cloudy (God help the people in the State of Washington who have this service) the service is going to go out. He said the dish was pointed in the right direction and it really didn't matter. I am moving back to Texas and I will NOT, repeat, NOT transfer my service to my new home. We need more competition out there so we can find somebody that gives a crap if their product works or not.

DirecTV continually adds programming and services I never authorize. This is now up to over $92.00 a month. I call and they take them off and then they are back on again. Their salespeople are scam artists. They receive commissions for new programming/services and so they will call and ask, and when you say no, they still add it to your account as a promo that you have to cancel or it rolls over. It is impossible to work with them.. Calling doesn't work except for a month and starts all over.

I was talking to Lovely (a customer service from the Philippines) about a dispute in my bill and she was rude and I asked to talk to their Supervisor and was made to wait for 1 hour without solving anything. She even put me on mute when I was talking to her. So rude and should just get fired. Her Badge number is ** and I don't think that she gave me the right one.

I was a loyal DTV customer for over my 2yr agreement. I was told I would be charged $29.99 mnth my 1st yr. Lie, I was charged $64.99. The next yr I was charged $91 per mnth. I canceled 1 mnth after my 2yr agreement. They said I owed $143. I have permission to debit my account a 1 time fee for the amount. Months later I realize that every time I put $ into my account it was nickle & dimed until my balance was $0. Over & over. I had to cancel my bank card & as I talked to DTV about why this was happening they agreed that they had already taken out my balance owed but were continuing to deduct for their box that I had already sent back. A legitimate company will take out their money & go, not take 70 cents here & there over & over out of your account. Now they have their receiver, my money & for some reason still have reported me to collections. That's how you treat your loyal hard working, paying customers? Not me, not anymore & never again.

I requested a payment extension with DTV and after they sent me an email approving it, they suspended my service a week prior to it! I called and explained the situation and asked that they restore service. I was told they would not honor it because it was already suspended when I requested it. This is not at all true. After speaking with a supervisor as well as a csr I was basically told no we will not honor that agreement it was a mistake. I am done with DTV.

Main box works good but secondary boxes do not. I only had service for four months and they want to charge me? I called them four or five times already. Now have to pay to break contract. Read some other people's comments, why did I want to go through the hassle.

I called Directv and wanted to set up installation after I was given the information I needed to make a decision regarding which package I needed. Everything was fine. I was told there would be a charge of $21.35 for today. I was okay with that. I asked "Leslie" three times... THREE TIMES... to confirm the only charge for today would be $21.35, and he confirmed that amount. Well, I logged into my bank account to pay bills, and there was a charge for $321.35!!! I immediately called Directv and cancelled everything. I was assured I would be reimbursed for the entire amount. I was given the email address of the Vice President of Consumer Relations, and I sent him an email explaining the overcharge, and that I believed it to be a scam.

The following is a description of my history with DirecTV. 2/27/12 Signed up for DirecTV, Choice Xtra, AAA new customer discount. Two-year contract, three TVs, set to expire on 2/27/14. Did not want Auto Bill Pay, instead manual payments through bank. 5/28/12 Cancelled HBO, STARZ, SHOWTIME offered free first three months, even though I told them at the beginning, we didn't want them. 5/1/13 Noticed DIRECTV Protection Plan Upgrades for $19.99. 5/14/13 There was an unauthorized charge of $10.96.

Be careful when you agree to Genie. Was told today am paying $23 monthly for it and that locked into extension of contract for two years. That if I change receiver will be extra charged to change. My experience today: Direct TV is quick to lure you into services and once you are locked in, customer service is not interested. I do not believe I was ever told Genie $23 extra monthly until today.

We contacted them to make arrangements for our final bill. They agreed to the billing date, but debited our account 2 weeks early. They admitted to having the discussion documentation!! We terminated the service because we constantly lose connection!

I am a 15 yr DirecTV customer. This week I had this service installed at my daughter's new place. At first we weren't sure she would have HD TVs so we didn't order HD service. We then were able to obtain 2 HD TVs so we asked for that service. The rep informed me it would be an additional $10 per month, of which I was already aware. At installation, the installer told me that HD service had not been activated, and I would need to call in, which I did. I was then informed that in addition to the $10 fee for HD, I would be charged another $15 monthly for Whole-Home DVR, which I didn't order and didn't want. I was told it only comes as a package, HD and Whole-Home for $25, or no HD! In my mind this equates to Bait-and-Switch or just plain extortion. They should be prohibited from this kind of billing fraud.

My Direct TV bill comes directly out of my credit card account. I just noticed they are charging me for the NFL package that I DID NOT ask for. I am not happy with these crooks.

Got my bill with an increase of over $50 per month for a premium package and other charges I didn't know anything about. I have gotten numerous sales calls from Direct over the last year or 2 trying to sell me something and finally they just added what they wanted to. Was on the phone for over 30 minutes during my lunch time today, talked to 2 people and after their delays and me telling them over and over what I wanted I hung up. Been with Direct 6 or so years...

I called DirecTV to check on their packages they had available. The woman I spoke to told me that I would get ALL this stuff for $82.99 a month for the first year and then my bill would go up. I asked all the right questions and repeated what she told me. She said that I had the best packages possible and that this was locked in for 2 years. Nothing changed. They came and installed the cable. Not even 48 hours later I find out the woman was WRONG and the price was only for 3 months. I told them to come and get their stuff.

After years of experiencing horrible reception with DirectTV (it took nothing more than a rogue black cloud, or single snow flake to disrupt my costly service) I finally canceled and moved to a better provider. The cancellation process was painful - I was on the phone for almost 45 minutes listening to a customer service rep "attempt" try to keep me as a customer, although they offered no financial incentive to do so.

I called to cancel NFL Sunday Ticket & Redzone channel because they were going to charge $39.99 for 6 months ($240). The customer service rep offered me the whole package for TWO payments of only $25. He made a big deal about how he'd never seen that deal before. He repeatedly stated the whole package was only a total of $50. Well, a month later and I received my first Sunday Ticket bill of $39.99. I called and complained and the first rep said she saw what I was talking about but couldn't change it. So I was transferred to Level 2.

They Withdrew my money off of my SSI Benefits card w/o my knowledge. I did not request auto pay. Now I have to wait for my refund to be downloaded back onto my debit card. I spoke with 5 different ppl's and a supervisor, still no respond. Just excuses. Well I was told to contact BBB!

Every month my bill has been outstanding because every month "something" needed adjustment. I was supposed to receive a credit for $20 because for an entire month, my bedroom tv never had signal. The man AND woman I spoke with never gave the credit and my service was almost deactivated because of DirectTV's employees' mistake.

I signed up for DirecTV about a year ago. I am now going on to the second year. When I signed, I believed that I signed for 2 years at the discount price of 74.00. At the second year, they raised my bill 30.00 to around 104.00. I also have done refer a friend a few times and have never received a discount for it. They offer the person another deal that's better so your friend gets the deal and you get nothing. I received the NFL package for free for the first year and called them when I had 3 months left to cancel ahead so there wouldn't be an issue. They stated that I didn't need to as it would automatically do so.

I've got DirecTV and I didn't have a contract because I have had DirecTV long enough for the contract to run out. They said I could get HD TV for the 2 year contract time for 10 dollars a month and the first year would be free. They said they would give me 15 dollar price cut for 6 months. My old bill was $93.96 a month and with all these wonderful price breaks my bill would be around $77.50 a month. My first bill was $117.98 when I called them the first time - Karen talked down to me because her lies about the billing were so confusing that I kept telling her it made no sense. She would go back over the same lies and then say, now do we understand? And when I had finally gotten fed up with her lies I said yeah I get it - and she came back with very good. And continue lying.

I had a bad experience as a new customers trying to get service by DirecTV for the first time and I had been pass around to just about every department and no one was able to assist me with my needs, and not to mention I been on the phone for a hour and half and still didn't accomplish nothing. My time is very important to be on the phone for a hour and half - that's unacceptable. I need to speak to somebody who can help me if it takes administration to help. I'm very perturbed. It felt like they had some kind of game where they transfer to every department. I been transferred 2 times for each dept such as the sales department, billing department, customer service department and technical support.

I cancelled my DirecTV acct recently after being a loyal customer over 18yrs. The agent on the phone said that I would have an early termination fee b/c of new rental equipment that I had unknowingly been tricked into agreeing to a 4yr pro-rated service plan. I was in the process of filing bankruptcy d/t a prolonged custody battle with my ex-wife. I now have full-perm custody of my 2 minor children. I informed him of my issues and told him I would appreciate him waiving the charge or I would ultimately just have to add this acct to my bankruptcy. He credited finally credited my acct with $400 stating he understood my issue, appreciated my honesty and efforts to protect my children.

I give a gold star to one of your DirecTV technicians. His first name is Vermiton, knowledgeable and thorough. He sorted out an intermittent problem with our TV service and really wrestled it to the ground. He came to the US from Brazil about 13 years ago and I am so glad he did. I learned a great deal about soccer as well when he was here. Very personable and a great emissary for your company!

DirecTV should do a better job at making sure that the person who is requesting services and having satellite dishes installed on property is authorized to allow the installation. I am a landlord and have had several tenants have satellite dishes placed onto the roofs of my homes without my permission. It is nice that DirecTV just takes the word of whoever is signing up for an account that they are the homeowner. How hard would it be for DirecTV to ask for a real estate sales contract, deed, or signed permission from landlord before beginning any installation. In my case they would not have been able to obtain any of these documents before beginning an install on my properties. All my rental agreements state that satellite dishes are prohibited.

Not all DirecTV rep is unprofessional. I spoke to Brandon. He was very courteous, professional and was able to resolve my problem in minutes. They need more rep like him. I'm a please customer thanks to you, Brandon.

I am a landlord of a home in which DirecTV dish installed. They did not receive any kind of permission to come to my house and install a dish. I called to have it removed from my home and they will not take it down because it is not my account. I called and spoke to a manager and was hung up on because I was upset. I am irate that this is how a company does business and I will be contacting a lawyer regarding this matter.

I recently sold my house very quickly and was forced to move in with my in-laws until my husband and I find a house. My in-laws have DirecTV and I HATE HATE HATE it! If the wind so much as blows, the service goes out. I've only been living here since June 6 (today is July 27), and the tv has gone out at least 9 times (and I only watch one to two hours of tv per day!!!). During the weakest rainstorm, service pauses for seconds to a minute, saying the signal has been lost and we should check the cables connected to the back of the box or that our dish may not have a direct signal. We frequently are unable to watch streaming shows because there's always some issue with the connection. When I finally get out of this house, there is no way I would ever get DirecTV. Like, ever.

I would like to know why I never received a phone call back from a manager. I had a horrible experience on July 18th with one of the supervisors in the call center. I believe that I gave plenty of time for a manager or director to call me back. The representative that I spoke to was very rude. I know that you have Directv was acquired by AT&T which is one of my least favorite companies as far as customer service goes. I have been a Directv Customer for over 12 years which means I have spent over 12,000 dollars over the past year with Directv. I have always been very satisfied with my service. I have NEVER asked for anything for free.

I have been a faithful customer since 9 being paid ohiy bill and was promised Showtime for 6 months. I told the supervisor to put this comment in the computer for verification. She told me call back on Monday - this was the day my other promotion would end and they add Showtime for six months then because of me being loyal and faithful customer for all those years. I keep Showtime for 2 days!! And then it was cut off!! I called. They stated it wasn't any records of the conversation of me with a supervisor named Marie to verified this. I think this company don't care about loyal customer. To be treated in such a disrespectful way. I would advise the public not to sign on with this company. They don't care about the welfare of their customer. I filed a complaint, I don't expect to hear from them concerning this matter.

This phone call may be recorded for quality purposes. If they would actually listen to the calls. My mother is 80 years old and moved. I suggested she get DirecTV - my big mistake. I spent 6 hours on the phone with them. They sent the wrong equipment 2 times to the house. They lied about the bill, (listen to the call). The billing has been messed up from day 1. I can believe she has given into them and is paying another higher amount because she is just fed up and afraid of the crap they tell her. She asked them to turn off 1 of the boxes due to money reasons - they did not tell her 6 dollars per box extra. I told her I would give her the money and just have it turned back on. She did.

AVOID DIRECTV. Unfortunately most Consumers don't check out the service providers Reviews & Complaints before they enter into an agreement. I too fell under the spell of lowering my monthly expenses. Federal Law provides 3 Business Days to Rescind an Agreement. I contacted DIRECTV to inquire about a 'We want you back' offer around 6:47PM on 07/22/2014. Between the promotional price and an additional Refer a Friend discount, no equipment or installation charges, the price quoted sounded like a pretty good deal. I opted to accept. They requested my Social Security number for Credit Verification and a Credit Card number to secure the order with a $19.95 fee.

When we upgraded to new receiver from DirecTV they added (free) a sports package that we did not request (32.99/mo). After one year they started to add this to our bill. One month after the supposed free pkg. date expired I noticed a charge of $32.95 appearing on bill and called company to have it cancelled and removed; even though I never authorized it in first place. They said they would, but it continued to show up for four months.

I received an email from DirectTV advising the NFL Sunday ticket would be reflected on my July bill for an additional $39.99. The option was given to opt out of the service so long as I cancelled prior to 09/07/14. On 07/09 I tried to cancel the service via email since the call wait time was more than 20 mins. I was replied to that I would need to call, so I did. After being transferred twice I finally got the service cancelled, or so I thought. On 07/23, my automatic payment came out with the additional fee tacked on. After a 30 min conversation with 3 diff reps, I was told there was nothing they could do about my refund. I would have to wait 30 days for the next billing cycle to update. Not only was I given false information on 07/09, I now have to wait 30 days for a credit to reflect my next bill for an error on their staff's behalf. I say your finance dept needs to re-analyze their policy!! I will never recommend DIRECTTV in the future!