DIRECTV Reviews

I cancelled my DirecTv account. Rep. mentioned to me about cancellation fee $410- I speak rep. Eva on chat tonight. She said system pulled you $410 when you cancelled your service with us. I try to explain to her that 1st rep. never told me anything about this. Eva keep insisting that system pulled your money same day. I also told her that I did not authorized this payment to DirecTv. Eva keep telling me the same thing. I believe this is a public corruption. No company can’t pulled a red penny without asking customers permission. DirecTv is a rip off !!!

DirecTV’s gift card processing has been a consistently frustrating experience. After switching from DirecTV Stream to satellite service, I was informed that I was a new customer and eligible for a $200 Visa gift card upon 90 days of service. I met the 90-day deadline and contacted the company to verify the gift card status. However, I was denied the gift card due to a requirement to originate from a different company. Despite this, I had already signed a 2-year contract, prompting the company to re-submit the gift card application. This process resulted in another 90-day wait. When I requested the termination of my contract due to the company’s failure to fulfill its obligations, I was refused. Instead of extending the wait period to 90 days, I am now facing an extended wait of 180 days. Furthermore, the company has declined to offer a bill credit as a resolution. This customer service experience has been exceptionally poor.

Deceiving contracts, poor service, no support. Stay away as far as possible, save your blood pressure. If you get a hold of support, they will blame your internet or simply hang up and not call you back.

I was a 15+ year customer. When I cancelled my service in December of 24 I was told everything was good and I had actually overpaid. I received a refund. In April of 25 they send an email saying I was being turned over to collections for the exact amount that I was refunded. I was never late on paying my bill all those years of having their service. So when I contacted them about this they said I had been refunded twice which was not true. I received a card loaded with the exact amount of the refund and they said that it was also credited on my ATT bill which was not true. I have all my statements and there is no credit on any of them from December to current.

I received a bill on 4/16/25 from cancellation in May 24 last year claiming billing was down for a few months. It was billed on 4/9/25 and in collections already. This was so wrong. Billing Error! Pitiful. I will never go back to them.

Customer service is an oxymoron when dealing with Direct. There is not a worse company to deal with than these folks. Long holds, then cut off after holding 20 minutes or so. Ask them why they are calling you and they have no idea ever. Useless is the best term to describe every Directv employee I have ever encountered.

My husband and I had DirecTV for over 19 years. We decided to cancel back in January. I had canceled the plan. The person on the phone said no need to send the equipment back. After it was canceled, one would assume they have no further bills. Instead, they billed me and then never sent a bill, and then sent it to their collection department. You have no other choice but to pay this bogus bill, or it goes on your credit. My mother-in-law had the same issue when she canceled hers; ours wasn't on automatic payment like hers, and they kept taking money out of her account. I would never do business with them again if that's how they treat a loyal customer of 19 years. Absolutely disgusting.

This company has fraudulent billing practices. They billed me for 36 months for equipment I did not have. When I pointed it out to them, the only thing I got was "Our policy is no more than a 90-day refund, for any reason." Use ANY other company. Don't be ripped off.

I have been with DirecTV for approximately 1 year and just as soon as my 2 year contract is up, I will never be suckered into going with them again. Service sucks, am always having to reset the modem. I was told that their internet with ATT would support my security cameras ...they do not. And then don't get me starting with the deceptive billing practices. As the old boy said, "Fool me once, shame on you." Never again ATT and DirecTv...

I’m really irritated that this DIRECTV worker keeps parking in front of my house. I couldn’t get ahold of anybody through the 10 different phone numbers. I called to try and get ahold of the driver and I’m completely slick of this guy parking in front of my house every day in my parking spot. Like does DIRECTV not have a shop they can park their vehicles at or pay their employees enough to have their own parking spot in front of their own house?

DirecTV cable is a dinosaur and they must know it - pricing for my wife & I as current customers was regularly increasing, then would decrease after a long phone call to them...This went on for years until we finally cancelled in Oct 2024. Their poor service didn't stop there - after finally sending us a refund for overbilling, DirecTV decided to invoice us for a $30 cancellation fee over 6 mos after cancelling and already receiving a overbilling check from them to close our account. We called and DirecTV wouldn't budge...Apparently their $30 cancellation fee was more important than their brand, customer loyalty and satisfaction...Our recommendation, DO NOT buy from DirecTV.

Boy what a fiasco! Long time DirecTV customer for over 20 years. My wife is retired AT&T employee which was ATT held. We moved back to our previous home which was rented but still had all the DirecTV connections. Was told by CHRIS over the phone that techs would come on a certain date to make sure the connections were good. Also promised a movers package with a $50 a month credit for one year and $200 gift card.

WARNING. Do not sign for Directv, OVER PRICED and signal problems, lots of missed shows/programs customer service is mediocre. 30/70 rating in my as opposed to 70/30. We're all looking for the 100 top tier rating, now I see why 1.4 star rating... "Transparency" it starts with management, 1 star from me. I was on the phone 2 hours so not want to get my blood pressure back up going into the specifics what more must I say.

I've been a D-TV customer for over 10 yrs. Recently I had to replace my two receivers due to malfunctioning, now my new bill is $10.00 higher because D-TV said they are advanced receivers. Every year D-TV increase your monthly bill without any explanation. I would not recommend Directv to anyone. When you get in as a 1st time customer they offer great deals, cancel at end of 2 yrs otherwise they will hose you. They don't care about the long term customers they have! It is so backwards, instead of providing great deals and keeping the loyal customers they would rather charge the loyal ones more. Like I said when nearing the end of your promotion start shopping else where and leave them. They are not loyal to long term customers. I plan to cancel and switch to fiber-optics cable coming to my area next month. You can also switch to DISH-NETWORK TV.

I do not recommend DirecTV for the following reasons.

I signed up for Directv 13 months ago but due to price increase I canceled my subscription. When I did I was informed I had a 2 year contract and had to pay $20 /month for 11 months to get out of it. I was never informed about this verbally or in writing. I complained to the company and was basically told tough crap. "It's our policy." I wish I could get this out worldwide so every one would drop them and they would go out of business.

They do not update their advertised promotions on their website. They specifically state on their website that the MAX channel is available for the first 2 months at no charge. This is a LIE. I spoke to a representative today and tried to add the channel, however, I was informed that "there is no such promotion". As many choices as there are for television service out there, you would think that Directv could no better....especially considering their prices for service.

I signed up for DirecTv. Worst decision ever made. Canceled after 2 months becaus I was charged for a movie package I never ordered. Had auto pay but had to change card numbers. They take 6 weeks to update their records so I was charged late fee. Canceled service today but will be charged for the full month of April even though I will not watch Directv. Was charged $ 420 for disconnect. Ask them to credit my April service charged against cancellation fee. Was ridiculed by customer service agent. No more Directv for the rest of my life!!!

Avoid switching to DirecTV at an AT&T store based on promises alone! We made the switch only because they assured us we'd have access to all NBA games, especially Golden State Warriors matchups. Unfortunately, this turned out to be false, as the required add-ons weren't included. Even with the add-ons, some games are still unavailable for streaming in our area. We never faced such issues with Comcast Xfinity and may have to return to them. Additionally, what you're told online and in-store often contradicts—it's clear that they're not aligned on their information or policies.

I canceled my subscription to DirecTV a couple of days after I got it. I got the sports package at $69.99 which I felt was too expensive. Because there was a limited number of channels (less than 30) and no equipment. I needed to get a Disney subscription to use ESPN+, and I could not use the ESPN app on my other devices. Also, there were no local channels. For $69.99, all of these things should have been included. I could have complained. However, they would not have heard. They hear me now.

Hidden contracts through AT&T. I call to cancel, they told to pause it for 3 months and I had a $90 credit. 3 months go by and no one knows about a credit but it's $96 a month for 3 years or $360 to cancel. Scam artist and hidden contracts. They should be put out of business... customer service is like fighting with street trash.

I would not recommend direct tv to anyone. When you get in as a 1st time customer they offer great deals, cancel at end of 2 yrs otherwise they will hose you. They don't care about the long term customers they have! It is so backwards, instead of providing great deals and keeping the loyal customers they would rather charge the loyal ones more. Like I said when nearing the end of your promotion start shopping else where and leave them. They are not loyal to long term customers.

DO NOT SIGN UP FOR DIRECTV! The service did not work. I called to cancel and was told I needed to troubleshoot or be charged almost $500 to cancel!! This is a horrible, horrible company. This is the worst customer service I have ever experienced.

First, if I could give a MINUS 5 star rating, that would be too much. We started with DirecTV January 23, 2025. We have experienced nothing but issues since. I have called, but issues still persist. The channels go in and out and error message of "We are experiencing temporary issues playing this content, please give it a moment and try again" or "video still loading, try again later".

My title says it all. I bought my DirecTV plan for someone who needed the service as white noise. This person was elderly and in failing health. I signed up with a no contract agreement with the sales department person. As anticipated, the individual passed away last week (6 months since getting DirecTV,) and today I called to cancel the service. Lo and behold, there is a 2 year contract in place and a $360. buy out. I would NEVER have agreed to this term given the dynamics and have clearly been dealt a bait and switch agreement.

They are the worse company I've ever dealt with. They send out their billing late and then you have just a few days to mail it in. No ways the postal service will get it there in 3 or 4 days so then they can charge a late fee. It happens to me every month, then they always going up for some reason sometimes twice a year, just as soon as Suddenlink gets their lines in I am done with this company, they are the worse ever. People if you can go with other companies for sure.

I decided to try ATT-Uverse internet for my family. Deceptively the customer representative when I asked about cable TV said that this could be provided. However, it was not made clear that this was actually through DirecTV. It has been no less than a nightmare, especially with DirecTV. The installer from ATT-Uverse did not properly install the device to stream DirecTV on one of our smart TVs. A second ATT-Uverse technician did finally get the setup done properly. However, in the meantime, DirecTV sent two more TV devices even though I called and explicitly told DirecTV the original device was working. Now I am being charged $120 x 2 for two extra devices that took > 10 days sent to my home.

Never use this company. They will keep raising your bill monthly for the same services. Also Lord forbid you go through hard times. They disconnect services and keep billing you for future services. Extremely hard to cancel services.. NEVER USE THIS COMPANY.

Directv has the most awful customer service I have ever encountered. They lock you in to a rate for a set period of time and then after that time has expired they constantly increase your price. Discussing your bill is extremely difficult. Canceling is extremely time consuming and difficult. To cancel you need to call, wait on hold for 20 minutes only for a representative to have to transfer you, then to have another representative harass you to keep the service for another 20 minutes. I cannot express how dissatisfied I am with this. The entire layout of this company. The only reason that I agreed to get them in the first place was because cable was not offered in my area. If anyone is considering getting DIRECTV, I would urge you to not.

Called to cancel and was told it would cancel the following month and I owed nothing. I knew that was incorrect since I would have it for the month of January. 3 reps told me I owe nothing. I received a bill for 2 mos. I called and was again told I owe nothing. They do not follow government rules. When a customers asks to terminate, they need to make it easy for the customer and are not allowed to pester you or strong arm you. DTV will call multiple times daily asking why. Why? You’re too expensive. Much cheaper to go with a streaming service.

I canceled my account in May. The account remained active through August. I have spent several sessions online and on the phone to resolve this. Today was just short of two hours on the phone, six transfers and a hangup. The situation is still not resolved.

Formal Complaint and Cancellation Notice for DirecTV Services. To Whom It May Concern, I am writing to formally express my profound dissatisfaction with the customer service I recently received from DirecTV. This dissatisfaction led to my decision to cancel my long-standing service with your company. Background: I have been a loyal DirecTV customer for many years, maintaining service at multiple addresses and consistently paying over $200 monthly for the privilege of your programming. This relationship has been built on a foundation of trust and mutual benefit, or so I thought.

DirecTV managed to twist what you think is a good thing into a Horrible business ethic. The promoted long term price lock is offered as a good thing but the sneaky thing they do is change $$ by month for cancelation. Think 5 times before entering a contact or simply, don't do business with them. There's always alternatives. Do not recommend!

I tried to cancel my account for months. Spoke to multiple different reps. Was told I would be transferred and the line would click dead. Once I was finally told my account was cancelled they wanted their stuff back so I USPS shipped it to them. No big deal. Then they start trying to come after for overdue balance. Ok I try to cancel but sure fine let me pay you. It took almost 6 weeks fighting with them over the phone online and In store jumping through hurdle after hurdle for them to hopefully finally accept my payment be given a confirmation number but they have yet to take my money or give me a confirmation email. Never use them and never trust a word they say to you. Wish zero was an option.

I haven't been with DIRECTV for even a year and this is absolutely terrible. I have been with directv before and they were OK. My picture is freezing up, it records show I did ask it to and a lot of the shows that are recorded the pixels get all messed up. Some of the shows I want to record will start late or end early. I don't know what happened to them but I really wish I could go back to Dish TV. The only problem with that is the contract.

I have been a continual customer for over 15 years. Every year the prices go up and up. They have promotions that last six months and then you have call in again to try to get it reinstated. Of course it rarely is. I am paying now close to $200 per month. They obviously don't care about customer loyalty or attempt to show they want you as a customer as there is no budging on lowering my bill. I just cancelled my one premium channel to save a few bucks. Not nice. I would not recommend this company. I need to get the wherewithal to unplug and learn how to stream or use another company.

Straight up scam. I canceled during the free trial and they still charge me for a month of service and I’m having to file a dispute with my credit card company to get the money back. Spent a significant amount of time with their “customer service” and even have a screenshot of them lying in that thread.

DirecTV is screwing customers over. They are selling people services and forcing them to commit to a 2-yr. contract without explaining that in advance. Why do you all allow these type of behaviors from your so-called employees?

Great customer service. Always helping me with my TV issues. Customer service representative, Romaine, helped me solve my problem in a quick manner. He was very professional and sweet. Thank you very much.

If you or someone you love is still using DirecTV, just know they are being taken advantage of in the most cruel way. This company should’ve gone out of business decades ago and I can’t believe my dad was still using them. Unfortunately he passed away and never got to use his new Smart TV. Most likely because every time he called to cancel they gave him some crap like they gave me. They absolutely will not accept “No” as an answer. I have cancelled twice now and they’re still emailing a bill. It’s almost $300 and the worst part is thinking my dad would’ve paid them whatever just to keep watching absolute crap TV! I would be willing to bet 70% of their programming is commercials. The rest is Shopping Network, Pawn Stars and Dog the Bounty Hunter. For the love of God, just buy a Smart TV. You’ll get so much free TV. You will just be paying for internet of course.

Canceled directv 1/22/25 before the billing cycle ended. On January 26, 2025 was completely done with DIRECTV. A customer service rep from DIRECTV called us back, pitched us a new billing amount with the same programming. Emailed us the new billing info that is supposed to run for the next 12 months starting January 27, 2015. Then we got an email today of a new bill for $162. This is a complete bait and switch.

Do NOT purchase! My elderly father ordered DirecTV and was told after billing him over $400 that internet was not available in his area. After several attempts to contact them, he was instructed him to use the label in the box to return the device and he did, hadn't heard anything from them, so He attempted to contact them and they hung up on him when he asked for a refund. I am his daughter and I attempted to resolve the issue with them and again was refused the refund due to him not having a receipt that he took it to the post office. I do not recommend!! They should have been able to tell him BEFORE buying anything that his area was not serviceable.

After my Xfinity bill went up I was offered DirecTV and save $50 a month. When I signed up and got the equipment I was bombarded with phones calls because I have been busy. Once I got a hold of someone I was ready to hook up. After 2 hours of trying to get passcodes, emails, passwords etc. I finally got the connection but now I needed to pay an extra $30 for a Firestick because my other TV wasn't a smart one. So now it took another 2 hours to get the Firestick going. Then when I needed to register it wouldn't accept my email so now I had to make another email account and that took another hours to do. So if you do the math 5 hours to connect. Back in the '80s you plugged the TV in and the cable box and off you go. When you pay make sure you have nothing to watch because this was ridiculous. I hope it's worth it.

I just got cheated out of $240 from DirecTV. I was disconnected from October to November of 2024 so DirecTV offered me a deal if I paid 50% which was $240, they would take them to 50% off which will bring my balance to zero and I would have to make a payment until February of 2025 which would be $33. So everything was fine till I got a bill on January 17th saying I had $170 bill. Of course I called and disputed this, tell about the plan we had, they denied ever having a record of it saying.

Directv left me on the phone for over an hour. They promised to turn my services back on after a misunderstanding on their part. Then had me on hold a second time. Directv then tried to force me to pay for services that I have already paid for. Always people from India, and they are rude and mischievous. Worst service provider I ever had. They get zero stars from me. I would not recommend them ever.

The lack of customer service is a HUGE concern, and this company fails to provide equal access to senior citizens. My elderly mother signed up with DirecTV when her cable company stopped providing service to her area. From the beginning, we have had nothing but trouble with the service. The streaming device provided has randomly lost connection with her internet on multiple occasions. After doing all of the troubleshooting possible at home, I called for help. I requested that a technician come out and was informed that they don’t have technicians. When asked how to resolve the issue, I was told to get a technician. When asked how to go about finding a technician that would have knowledge of DirecTV devices and service, I was told to “ask a neighbor or a friend.”

DirecTV is horrible. I have had direcTV over 5 years and I have had numerous issues with transmission, excessive buffing and poor customer service. Good luck getting to talk to someone in their customer service unit but beware as you will be talking to an individual in a 3rd world country. I got rid of direcTV in December 2024 and they have the nerve to charge me $60 for breaking a contract I knew nothing about. I have submitted a claim with the BBB to get my money back.

This company is a joke. I didn't find out until after signing up that they don't even provide the channel (ABC) I wanted to watch, although it was advertised as being available... a complete lie. I haven't used the service at all, as I don't watch TV often just a particular show. I tried to dispute it with my bank on this basis but was denied. I paid $87 bucks for nothing. Not cool in any way, shape or form...they should be ashamed of themselves.

This is the worst company I have ever dealt with. This is only the second review I have ever done in my life. This company has given me sooo much grief. They are impossible to deal with. After putting up with numerous problems during the two year contract, I tried to cancel my service immediately due to a $55.86 increase in monthly service. First I was referred to their Loyalty Department, where I quickly learned they have Zero Loyalty. Then they charged me $166.99 for an additional month. I disputed the charge and now nearly three months later they are continuing to harass me for that charge. I would prefer to give them Zero Stars, because one is way more than they deserve.

I have had Directv for over 10 years. I was offered a free upgrade in October 2024. They scheduled a technician to install it. The next month they charged me for it. I have called numerous times and they say that it shows that it was a free install. It was never removed from my bill, I have talked to probably 8 different people. Let all say it will be removed. It is now January 2025 and I came home yesterday to my directv. Being turned off because of me, not paying the $596.01. I was on the phone over an hour last night trying to get this fixed. They say it can take up to ten Days to get this fixed and get my service turned back on. So as of today I still have still not turned it back on. Therefore I am paying for a service that I am not receiving. This was their mistake, not mine. I am a very disappointed customer after 10 years.

I've never been so mad. Call (numerous times) to get hopefully things corrected and I can't even hardly understand whom or what I'm talking to! DirecTV has become a joke to us customers. And my review is not only my opinion but the opinion of my family and friends who I sent to DIRECTV.

I have had DIRECTV twice now. The first time we never could get a tech to come out and service our equipment. It would take them four or five times to actually make the appointment. It was very frustrating. The second time we chose to go with DIRECTV. I suspended my account over the summer because we travel. We chose not to carry on with DIRECTV because of the cost and service. They kept increasing their prices. When the gal called to add additional channels, I told her I need to cancel my subscription. She said she would get it taken care of and have it canceled. Now five months later they’re telling me I owe them five months. They call night and day and tell me the same thing and I tell them the same thing over and over and over again. They won’t even pick up their equipment and are quite rude. Now I’m afraid I’ll have to get an attorney involved now. It’s been a huge headache.

I’ll never go back to DirecTV. There are no more benefits with there service compared to other providers. In fact you pay less with a streaming service with no hidden fees like DirecTV has. They attempted to lower the one monthly payment to persuade you in keeping their service. Don’t use the online chat option because the person on the other end is a little slow having to explain like it was a 5th grader.

Horrible wait time and customer service. I have been with DIRECTV since November 2016. My bill has gradually increased. When I contacted customer service I was transferred to another department. After 47 minutes from the beginning of the call to the end I was informed there was nothing that can be done about the $30 dollar increase in my bill. I will cancel my account and find a better option.

I am getting charged $2.99 for episodes of a program that was included in my package. Andy Griffith episode were not PPV until just recently. How many more programs will this happen with. Save your money and subscribe with the competition.

I have been a DirecTV subscriber for some time. Due to an extreme increase in cost, I've decided to cancel my service. It took me several hours with customer service, several transfers, and dropped calls before I finally got it done. Now, another problem began- sending me my refund. They have been sending me statements (for three months now) with a -$66.25, which means they owe me $66.25. I called customer service again to inquire about refunding me the money. After another excruciating experience of keeping me on the phone for a long period, she wanted to transfer me to another customer service again. Why is it too hard to ask for my refund but if someone owes them money, they want it asap?

I have AT&T Uverse, Internet and Wireless and have had for many years, to the extent I am considered a Loyalty Customer. I decided to move to a TV Streaming service and spent 3 hours talking with the representative and chose to do the 14 day trial. The price I was quoted was $110 per month. When I followed up 24 hours later to ask a question was informed by a supervisor that they would not honor that price. To get that price I would have to set up a new DirecTV account and sign up via the internet. To do so would require a new email address etc. The supervisor who would not honor the price was Jason. He told me that the reason they offer a 14 day trial is so you can be sure what the price is before you move away from your current service. This is TOTALLY a scam. Do not waste your time. I only wish I could get the hours back and put to better use.

DirecTV SUCKS!!! My son has had it for 15 years and it means absolutely NOTHING to them😢 ice and snow had come off the roof and knocked the alignment out so I called DirecTV and went over the problem which I guess for the person I was dealing with was a CHALLENGE besides being CONDESCENDING and RUDE and spelling input to me😡😡😡 I was told it would be $99 which blew my first head gasket because it’s our equipment (not like we had other options). Then she told me about the equipment insurance for $9.99 mo which blew the second gasket so fine sign me up and the tech may want to take up residency here because it’s going to happen more (a steel roof) BUT WAIT THERE’S MORE. I asked if it could be moved AWAY from the roof. With that she responded it would cost $49.99😡😡😡😡😡😳 so I made the appointment for Friday 12-4.

Our service was acting up and we made an appt. for a tech to come to our house 12-10-24. I got a text on my phone that said the tech was on his way. This was 11:23am. I got my 2 dogs on the leash & tied up. At 1:37pm the tech called to say he would be here at 2:10pm. The tech said AT&T just told him about our appt 2 minutes before he called. I HATE AT&T's service!!!! It's impossible to get to talk to a "real live person". Charges on my bill that I don't know what the heck they are 4. Poor to none service on phone & DirecTV & internet speed! Go somewhere else. AT&T is a headache. I will say the tech that came was VERY NICE!

Beware! They Don’t Care!!! I have had DirecTV now for over 4.5 years and have been charged $16+ a month for a channel I receive Free from their partners at ATT. So when I called in to cancel the service, the rep was rude and kind of laughed at my scenario and said, "Well, ma’am we don’t know what service you have on your water bill either." Way to handle an upset customer! So all in all…. I have paid just shy of $800 for a channel I get free with my internet and barely watch. And they were willing to credit me a Whole Months Worth!!! Wow! A whopping $16!!!! What a joke! I’m out from DirecTV from here out!

ON Nov 18, 2024 at 6:21 PM we signed up for cheaper Frontier service. Which Includes DirecTV streaming. However, we did not receive internet or DirecTV until 11-23 7:30pm. DirecTV has a 14 day cancellation policy, that they refuse to Honor and want to charge us a $480.00 cancellation fee for a service we cannot use, since the Frontier, fiberoptic service would not work at our location. Frontier credited us all fees and apologized for the inconvenience, but DirecTV streaming says we have to pay for 2 yrs of service. The rep From Frontier put the App on the phone on the 18th, but said, "Don't activate it until we switch your internet on on 11/23." Didn't work, so we switched back to Spectrum and have internet again. DirecTV wants us to pay for 2 yrs of service.. Completely ridiculous.

Directv is a disgrace to all services in this area, they have raised my services a $100 in 2 years and not once did they inform me of this and I've always had auto pay so I don't always pay attention. And they refuse to explain to me why. They are shameful liars and honestly I would rather pay the higher prices at Xfinity than continue with this deceitful company.

Due to a change in the status of my financial accounts. I decided to cancel my DirecTV account. This was a challenge as they wanted to give me a gift card and not refund my money to the original credit card or send a check to me. I do not want a gift card and stated this. The person on the phone said that this is the only way the company can refund the money as it is company policy. This is completely unacceptable. I don't want a gift card or any other card. Just simply refund the money or send a check.

After 21 years with DirecTV high speed internet became available to us. After some research we found that we could utilize streaming services much cheaper. I attempted to cancel DirecTV on line but had to talk to a representative, then another. The object, of course, was to try and convince me to stay with them. After about 30 minutes, listening politely, and being offered a price about half of what I was paying, I finally had to tell the rep that if he didn't just cancel my service that I would cancel my two phones as well. That was on 8/3/24. I was advised that by cancelling the service on that date I had a zero balance. I then started receiving bills for about $173. I assumed bookkeeping would get caught up and all was well.

Please don't use DIRECTV. First of all, they make you sign up with a 2-year contract. If you try and cancel you will still be responsible for part of the remaining amount of the 2-year contract. Secondly, you cannot make payment arrangements or change your billing date if you are having a hardship. Plus compared to other streaming services DirecTv is expensive. Every add on can bring your bill up almost $30 for one add on. Don't do it. Please find another option.

Terrible experience, we were lied to and deceived. We were charged more than quoted for a package that didn’t have the one channel we wanted-the game show network. We were told we couldn’t cancel for two years without paying a cancellation fee. Total fraud.

Been a DIRECTV customer for 15 years. I wanted to switch to streaming service since satellite is so expensive and outdated. They wouldn’t waive the early cancellation fee for me to stay with their streaming service! They lost a customer over $70 so I am now a Hulu TV customer.

Had Dish for 25 yrs never a problem. Wanted me to pay $20 for a remote that was worn out. CYA! Had Direct installed. Fantastic color & picture quality. Just 3 days in, would lose signal due to weather, transferring to internet, what weather, Not raining. My Dish wouldn't lose a signal thru a Nuclear Bomb! Pictures would freeze-up and sound was up & down. Tech came out, put another head on & different remote. Yesterday intermittent rain and signal loss MOST of the day & night. Transferred to my internet which was good. Didn't miss my shows. Guess Direct isn't as good as Dish when it comes to signal loss. But Picture Clarity & Color is Awesome!

Called to cancel my service because it was too expensive. Dish was much cheaper. When I talked to a gentleman about the price he said they would change my rate to match what Dish was going to charge me so I said I would stay. Two bills later they raised my rate. Only 1 bill at the promised rate!!! Called to talk to them about this and they basically said OH Well!! Dish here I come.

I switched from Xfinity to DIRECTV March of 2024. I waited till now to write a review. It has been eight months and I am very satisfied with DIRECTV. I have not had billing issues. I have not had issues with my service or interruptions. I moved to a different town five months into having their service and there were no issues with having my service moved. I was not charged to move the service to my new address. I was able to make the appointment to move my service to my new address online, it was fast and easy. Paying my bill online is also very convenient. I have called customer service and the experience was pleasant with no issues. I currently have one of their bigger packages so my bill is around $150 a month BUT I get WAY MORE channels with DIRECTV in my current package than I received from Xfinity and I was paying more. I’m very happy with my DIRECTV service.

"I had an absolutely terrible experience with customer service, and I feel compelled to share my frustration. I recently spent 15 long minutes on the phone trying to pay my bill, and it was one of the most exasperating interactions I've ever had. From the moment I was connected, it felt like I was talking to someone who was more interested in getting off the phone than actually helping me. The representative seemed untrained and lacked basic knowledge about their own billing process. I had to repeat myself multiple times, and it felt like I was speaking to a wall.

We had been customers for over twenty years without any issues. However, we have now cancelled our service. Customer Service is totally useless since the representatives follow a "bible" of preselected responses and never actually help you. The service gives you "free" programming and then charge you for it the following month if you don't cancel it immediately, which is very difficult to do. When trying to cancel service, you are informed that they don't prorate refunds but will keep any overage you have paid.

If I could leave a zero I would. I have been a customer for years, a slight pause in between but was dumb enough to try them again. My bill was never the same. I had bundled Directv with internet. Centurylink, terrible. AT&T should have stayed in their own lane and stuck with phones. Now they carry a reputation that coincides with Directv. I called to cancel, I had no contract, they conned me into getting a streaming device to keep me as a customer. This little POC device locked me into a year contract. I am not happy with the service that was provided and to lower my monthly bill we lost many channels. And locked into a contract. Wow. So I called to cancel and the representative that I spoke to was "management" very argumentative and rude. I learned my lesson. NEVER again will I do business with this company. Pretty telling that even the people who came to do service for them talked and thought poorly of Directv. Buyer beware.

We have been mislead by an incompetent clerk who said when we replied to a "Free Upgrade" that we had to pay for the upgrade which was over $120. We got the part which was a little, I call it a "dongle" and replaced our small box with it and it was terrible. We immediately called and complained about it. Shortly after we received another free upgrade offer and I filled out the form and received the upgraded box, replacing the dongle and it worked much better. I called DirecTV for a refund on the unneeded part and a rude supervisor "Dana" said we were one day late and refused to correct their error or give us a refund. We are a long time customer and of ATT but we are leaving in disgust. Go anywhere but DirecTV, they are horrible.

Have been a customer for close to twenty years. They seem to get worse every year, they have the same movies every day on FX, TBS, etc. When it's time to renegotiate for the next year they never have any kind of savings to help lower your bill and they charge you for everything. My one top problem with them is when you call you always get someone you can't understand so you spent most of the time saying, "Excuse me can you repeat that." When they give you a free preview of the premium channels it's all old movies I've seen. Shame on you, DirecTV!!!

ZERO STARS!!!! I have been a customer for 30 years.... THE WORST CUSTOMER SERVICE OF ANY BUSINESS. They should close up shop!!! I just canceled after 30 years and no one cares!!!! There are too many other options out there to be treated like this.... Let's see if they reach out to me.... Doubt it.

I have been with Direct TV now for a few months and it's been nothing but problems. Streaming service has so many issues, half the time the channels stream slowly or won't come in due to too many people streaming. It stops streaming in the middle of the show. Constant issues with the remote. Then all of a sudden the price changes after signing up with a two year contract, so the contract means nothing. Then they promise you a Visa card which I haven't gotten to this date. Also lost 12 channels for a while until they re-negotiated. No compensation for that. Even if you did get the twenty dollar compensation....they just tack it back on the next month and claim it's a price increase even though you have a two year contract already. I have never had a TV service this bad. Direct TV doesn't even deserve one star. Maybe a class action lawsuit would help out. Then they promise you a Visa card which I haven't got to this date....this could go on and on. When this contract is up with Direct TV, I WILL NEVER GET IT AGAIN!!! WORSE SERVICE EVER!!

This company is the worst. Their "customer service" is a joke, their packages are insultingly expensive for what you get. When I went to cancel service after just a month I was told that if canceled then I wouldn't get the 250 dollar gift card given after 90 days so I waited and never received the gift card. "Customer service" told me that there is no such offer and refused to honor the air made by their representative, they says the best they could do is a 100 dollar gift card. Hell I think I deserved that just for sitting on the phone with them for 3 hours trying to figure this out. Please if you read this then accept my advice and run away, run fast, run far, these people are vultures.

I recently subscribe to DirecTV. They pretty much did not give me an option but to sign up for 2 years. I chose the cheaper package but I was still paying 130 plus tax. Anyway I'm moving and they charging me $ 400 for cancelation fee which I think is too much money. Channels are lame, not much to watch and nothing they give is new. Not worth it.

My father passed and my mother went to AT&T/DirecTV store in Anaheim Hills to complain of poor internet. They convinced my 84 year old mother to close the account and open a new one in my mom's name and suggested she switch her old DirecTV to the new wifi equipment for better service. DirecTV installer came to the house along with the AT&T Supervisor that did the transaction with my mom. They were unsuccessful in getting the new equipment to work cause the internet working. After a few weeks I helped my mom switched to Spectrum for better internet and less expensive TV. We returned all the equipment in Jan 2024 and closed the new account since they couldn't get it to work. ISSUE- they keep charging my mom's CC for $123 each month even though they confirmed both her accounts were closed and equipment received. We've had to call Wells Fargo every month to credit her CC for the charges.

Directv used to be a good company, but they have really hit rock bottom. About a month ago I called to make certain my NBA League pass would not renew. The rep kept pestering me about adding on all sorts of things, and I declined them all many times over. I said I had to hang up and did so. I went online to look at our account since I am due a measly $20 refund for the ESPN/Disney debacle. Now I see he did add the Sports Pack I declined. I already have the majority of these channels on the package we have, so why do would I pay for them again? The rep I spoke with this evening said she took off the Sports Pack, but it is on my next bill. I think I will also complain to the Attorney General about them adding things you say no to. I can understand why they have less than 50% of the subscribers they used to.

Horrible customer service. I pay for premium service and DirecTV has not renegotiated to keep Disney-owned channels (ESPN). I called and they wanted to charge me extra for an alternative. I asked to speak with another rep and I was hung up after 20 minutes (it said my wait time was 30 seconds!!!).

I bought the 99 month package Directv streaming. I have been a satellite customer of direct tv for 10 plus years, then went to streaming to save money. It seems like every year we lose some channels for several weeks because of direct tv and channels negotiations. Our price is never adjusted for our loss, we keep paying same amount even though we are missing sporting events. I am tired of the games they play and as soon as my contract is up I am switching to Sling or Hulu.

I am very disappointed DTV dispute with Disney and cancellation of ESPN stations and others. Been with DTV for over 20 years but many competitors are now calling me to switch providers. Will give small window to solve before I make my decision. Get it done.

Nobody ever answers the phone (I'm on hold right now as we speak). They take away stations with no warning or any less cost on your behalf. The bill runs up all the time and less and less sports stations. They don't care about you as a customer. Just as a person who gives them money. I'm still waiting for someone to answer me on the phone or on the text.

I have had Directv for about 15 years. I was hesitant to signup but with the opportunity to get Sunday Ticket I stayed with them over the years. Of course, now that service is not available. The price seems to be always going up and I continuously have to call and ask for a reduction. If you like calling customer service every few months, there is always an opportunity to pickup a movie service or program discounted and lowering the monthly service with a discount that last for 6 to 12 months. Customer Service usually starts with an overseas operator but if you talk cancellation then you eventually get the loyalty customer service agent that's stateside. The stateside cs operator seems to have more flexibility.

Gosh, I wish I could give negative stars. After 20 years of being a loyal customer, they sent me to collections over $145 because I recycled their 10 year old equipment because THEY sent me an e-mail telling me to. Six days later, I found out they were talking about the router for internet service. Would not even give me a break AFTER 20 YEARS OF ON TIME PAYMENTS AND LOYALTY. Would not accept any responsibility for their confusing e-mails. Not to mention, the service in general is lacking. This is your warning: Do not do business with Direct TV. Terrible Company!!

They sell two products for one price... They say they go Directv goes with cox in a package... This is the way that they got you.... Plus when you wanna cancel they charged you...20 dollars per month for cancellation fee...plus 120 dollars for equipment....I call this company a scam you.... Really bad... Whoever training this people. They do it a great job just to take the money of customers... Hope someone put this people in order.

I am not a landlord. I haven't rented out my land to DirecTV. My property address is 101 Shop Rd Abbeville Sc, 29620. Directv illegally installed a directv dish on my property. The person that directv is providing service to with their illegally installed directv dish address is **. Again my Address is **. The address that DirecTV is providing service to is **. I never gave DirecTV permission to install a DirecTV Dish on my property. It is not my responsibility to remove the illegally installed dish off of my property because I never gave DirecTV the permission to the install the dish in the first place. I need DirecTV to remove their illegally installed Dish off my property ASAP or I will be sending DirecTV a bill every month for two hundred dollars. I don't want anyone get injured on my property by a DirecTV illegally Installed dish. DirecTV needs to install the Dish on the correct property that is providing service to which is **.

Do not try the service. They scam you.... I tried to cancel and then they say, "Sorry.... You didn't cancel on time." Then they bill you. Go elsewhere!!!! Prabhutosh representative did not address my concern at all. Horrible! Please have local reps who are able to handle issues!!!!

Signed up with At&t. Was told my price wouldn't go up unless taxes did. Told them to remove all the extra stuff I wanted. No charges extra and I hate sports so remove the sports package. First off my price went up with in the first year. Store couldn't help me. They can sell the package but they can't help so you have to sit on the phone with them. They took out 2 months at one time and said they never received payment. The store manager even flew mad. While on the phone with DirecTV said I had proof and she wanted it fixed. They refused "after I went back for the 5th time". As my contract was coming to a end everything I took off all at once. Popped back up and I was being charged for. When I called I was told I had never canceled anything and I always was. Took weeks of calls to get it straight and I paid extra to leave directv and will never return. I recommend anyone to run as fast as they can from directv and at&t is getting just as bad.

I added DIRECTV through a free 5 day trial earlier this month. After adding the service and it never once worked. I requested help from customer service and it still did not work. I canceled immediately (same day) and received a "we are sad to see you go" message on my screen. A few days later I was charged for the service. A service I never used because it didn't work and I canceled immediately. I am now getting the run around and am told that I didn't cancel it and they can't refund me. I do not have an issue paying for something if it is my mistake, but they clearly have a system designed to take money from people. I will be working with the BBB next as well as contacting my credit card company. Do better!

Horrible experience, bad customer services, one says one thing, other customer services say another thing. They says to me $133 for tv and internet and when I call was only for TV. They says that they have everything recording but it's not true.

Directv ADDED MAX to my account without permission, costing me an extra $16 per month. Their customer service? would not refund, their customer retention rep could not refund. Not the first time this has happened, they said it is up to me to catch these illegal add-ons, not them to stop fraudulent add-ons from their greedy staff trying to reach 'goals'. This is FRAUD. Filed complaint with BBB, switching to DISH.

I have DIRECTV and it sucks. It freezes up all the time. I signed up with Frontier and was not supposed to have a contract. We will see about that. Plus they did not say I was going to pay almost 200 dollars a month but gave them a try anyhow. I am sorry I ever did this. Hmmm supposed to be so great. (NOT TRUE) .

DirecTv is a decent broadcaster but the billing department is less than acceptable. When an error occurs such as me paying twice in one month, they continue to bill me for the next month with late charges. Four months later, no resolution. After cancellation, they continue to harass and send bills.

This is the sorriest and laziest group of people I’ve ever meet in my life. Once our contract is up we will never have them again. Had cable ran from the satellite on. They literally put it less than half an inch and most of the wire still shows.

My mother has dementia and has been trying to cancel her service for 2 months. She received a bill and was confused, so we called to ensure that it was cancelled. We have been on hold for 1.5 hours and finally got her service cancelled, after being transferred to 5 different people. They will not refund her additional charge because no one put it in the notes that she wanted her service cancelled and apparently whoever she initially talked to did not complete the cancellation. She was advised to pack all the equipment up and send it in, which was done over a month ago. I'm currently, still on hold because they didn't do their job correctly and are denying her a refund. So frustrating and sad. There is no way that my elderly mother could have fixed the on her own with all the run around that I have been given today.

DirecTV was a terrible experience start to finish. They understate the cost of the service at the beginning and gouge you when you desire to cancel. The services are not clearly explained. Do yourself a favor and obtain an Amazon Firestick and obtain a much cheaper and more reliable service!

Experiencing error code 771 signal loss. After multiple attempts to schedule service, a tech arrived only to say his ladder was too short to reach the dish and left. No one came back or followed up. Unfortunately all service call are answered overseas and the script guide is for self help. My dish does not function, this is not a self help solution. 30 days and no resolution. Asked for credit on my bill. Sorry that’s a different department. DIRECTV was the gold standard 20 years ago. Then they were purchased by AT&T which has the worst customer service on the planet. Contact you local Public Service regulator is the only way to get any response.

Well I signed up to DirecTv for 2 years of fixed pricing. Too many times in the day it pauses or in reloading the program. I have Spectrum internet with speeds of 100 - 300 mbs. So Directv tech support said it was Spectrum, which it is not.

Long time DTV customer, with price hikes, they offered a 200.00 gift card to not leave for Dish. I did as they requested, received gift card and went to use 9 months later to learn card is only good 6 months! Called and basically told “too bad” no option or possible re-activation. Be warned, they will take every opportunity to raise cost with no true benefit or customer service.

I've been a DirecTV customer for 20 years. Ever since AT&T bought them out they went from a responsive caring provider to a nasty call center nightmare company. Most recently (I still have an account at my home with DTV.) I called them with a request to remove a wire hanging from one end of my rental property to another. It was on a high roof where they installed the dish and wires.

Compared with U-verse I think the last 90 days since I installed the Gemini has been very disappointing. The latest concerns the sound control. Sound out of my sound bar is fine but to regulate it up or down sometimes you have to turn to tv off and back on. Because of my hearing I wish to turn the CC program off and on and you have to go into settings to do so - not just a simple CC button. Your offshore “agents” for the most part are very and pleasant but lack of training makes their judgement questionable, ie I have 2 new remits sent out and the originals were ok. The system needs a lot of work. The pigeons Larry and Bob wouldn’t be happy.

I have been a customer of Directv for a long time, over 10 years. I decided to try the digital version rather than the satellite I was using, I had 3 t.v. gemini devices sent to me that did not work. I sent them back with a label sent from Directv. I ended up canceling because I didn't like it. Mind you had technical calls trying to get these devises to work. Months later I cancelled, now there is no record of the the technical call or that a label was sent to me, and they want to charge me $120 each because they did not receive them back. I do have an email telling me my bill would be reduced due to this. They didn't receive and want to charge me. I have escalated it. Beware Directv, they suck. I will move to another provider or cut the cords.

Do not purchase movies from Directv! IT'S NOT A PURCHASE ITS A RENTAL. I purchased a movie for 24.99 in January. 6 months later they took it back. They told me I rented it for that period of time. When you purchase a movie it does not tell you it's a 6 month rental. This is VERY DECEIVING!!! When you make a purchase it means IT'S YOURS FOREVER!! THIS IS VERY DECEIVING!!!

We went to an AT&T store and signed up for DirecTV. The main sales pitch was that we would get the same quality but a lower price than our current Hulu plan. When I got the first bill I saw it was the same amount as Hulu and that we had been lied to. I returned the equipment to the AT&T store and canceled. A few weeks later I see $500 taken out of my bank account for a DirecTV early cancelation. The AT&T salesperson told us during the sales pitch that we could cancel if we were not satisfied. So we were definitely lied to and now screwed out of $500 for two weeks of DirecTV.

My mom was supposed to have a hook up at her new apartment today. We waited 2 weeks for anyone to even come out. Then they say they will be there from 12-4 and they call at 3:50 pm and a recording says they have to reschedule. Then they will not look for her account without the phone number the account is under. I have no idea because it was under my dad's number, who has been deceased for 2 years. I don't have the account number with me but they had no other way to look up the account even though they had an order to install it today. If they knew to call us and resched, then how could they not look us up with an address and a name? WORSE COMPANY EVER!!!! We cut ties with them years ago because of stupidity like this and I hate that my mom uses them.

Probably the worst provider out there.... The reps reps on purpose talk in a new non English dialect to deceive and lie to customers.... Avoid these scum bags like the plague.... Even a gust of wind will knock out your service....

I had a terrible experience with DirecTV. I had faulty equipment that needed to be replaced. I was not made aware that if they replace faulty equipment you automatically enter into a new contract. After being with this company for several years I was charged a $220.00 early termination fee because they replaced their faulty equipment. I would never use them again or recommend them to anyone.

I have multiple addresses. My service was supposed to be at the same address as my internet. I updated my payment method which had my other address on it, and it changed my local viewing channels. They then blocked my dvr shows saved from the old viewing area. I updated the payment method again due to an expired card. Because I didn’t have the address updated same thing happened. No one can change it in their system and now my dvr shows are blocked again. I am canceling my service. Too much money to pay for crappy service.

So disappointed in this company. To know that they do not care about their seniors, or their veterans. I was helping a family member review their bill and he would of kept his package if could of got some help.

I tried to cancel my service on the website and that didn't work. I emailed them with screenshots. They did not respond to me and charged my card. I then messaged them in their chat and they said they would not refund me. Absolute scammers.

We have had DirecTV streaming service for a month and the stations will not open. All channels and guides open but the individual channels won't stream. There is no easy way to find or report an outage. We are using an antenna for local channels. Strong Internet signal but no channels will stream. Not happy with ease of problem correction.

This is way too expensive as I was promised that my billing will be the same with a 2 year contract. It was $89 for 2 boxes now up at $183 for the same regular channels. Not pleased with DirecTV. I would not recommend this to anyone. Such a rip off.

So I'm a 75 year old drawing 787 for Social Security and I signed up for service for satellite in the end of November and was told that I wouldn't owe my first bill in January. So December I check balance. It said 0.00. So I didn't pay anything then in January I get a bill saying I had a past due bill. I called and argued with them. They told me they could set arrangements so I could pay. I told the girl the second Wednesday of the month so the girl put the 15 so I got my check early and paid same day then it went this way every month. Paid extension fee and kept just paying the one 'cause I can't pay both. Then yesterday I get a bill in mail and this morning I wake up and it's turned off.

My husband contacted AT&T DirectTV regarding reconnecting our service after we had suspended it for four months while we’re in Arizona. After conversations with five representatives for more than four hours over two days, our service is still not connected. We’ve been AT&T cell phone customers for 25 years and DirectTV for 15 years. Their customer service is appalling.

Absolutely the worst voice assisted phone assistant I’ve ever had to deal with AND the worst communication dealing with technician appointments I’ve ever experienced. Try to use any other cable service possible before you sign up for this headache.

I had one receiver stop working. The other had to be replaced due to upgrade and losing local channel. Then, on Sunday they tried to charge me for a new DVR player. Yesterday I lost my local channels on said DVR. I had to rush home today and meet the tech which was not at my home like he said he would be. So, I called DTV and then sent another tech. This tech is trying, but DTV had the work order wrong!!! Meanwhile, this is probably hour 6-7 of my time dealing with this and I am not pleased!

Worst service ever!!!! Called because my father passed away, wait 2 hours, spoke to 4 different people which none of them spoke English so very hard to understand, just for them to tell me it's been put into collections and they can't tell me the number or name of the collector... This isn't the first time I have dealt with this company and it has been horrible each time!! Do better Directv and AT&T!!!!

In the month of July and August I attempted to contact DIRECTV more than four different occasions. All four times my wait time was over 40 minutes on every call. Once I finally spoke with an agent and informed them my reason for calling was to cancel my service they disconnected me. I then filed a complaint with the Better Business Bureau against DIRECTV and I was contacted immediately through email and phone about getting my service disconnected. Now almost a year later they are trying to get me to pay a $200 bill, for my partial month in August and partial month in July. This company is absolutely ridiculous. The only way to cancel your service with DIRECTV is by speaking to an agent.

DirecTV illegally hiring people from international countries and they tell lies by different representative who don't speak English. Needs to be reported to U.S. Congress team committees to block DirecTV or shut it down. They lie too much and tell fibbing stories. These representative are from different countries. Egypt, India, Philippines, other places. Shameful this is U.S. not a foreign country. They refuse to update bank cards. They now do not accept bank and debit cards anymore only major credit cards only such as MasterCard, Visa, Diners Club, all others no bank or debit. These foreigners changes the system to reject is against our country rules. These are violators and will subpoena them at Congress of U.S.

Customer service is unheard of, tried for an our to talk to a human service tech with a remote control issue! Never did and never solved issue! Evidently they don’t care. Also every time it rains there is no signal!

Worst customer service. These guys just lie over the phone just to get you off. Wanted to watch NESN for opening day. Had $59.95 package but customer service told me I needed to upgrade to $99.95 to get NESN. Still did not get NESN so I called customer service again. This time they told me I cannot get NESN in Massachusetts. I knew this was not correct so I called again. Then they told me I needed to upgrade to $149.99 package to get NESN. So I did. Still did not get NESN. Called customer service again and told me to download NESN 360. I told him it was still not working. Finally he told me he cannot help me so just watch it on MLB channel. However during the game, MLB network restricted access servicing. Worst customer service!!

When I ordered DirecTV, I was told with a 24 months service agreement, I would receive $400 in Visa reward cards. I received none. They tell me I am not eligible, so I said I want to cancel the DirecTV and they want to charge me almost $400 to cancel. Beware what they tell you on the phone as they don't follow thru!!!

They emailed me my bill for April and I noticed it was 50 dollars more than usual since I'm in a contract with them. When I called DirecTV and asked them why was it 50 dollars more than usual they couldn't tell me. He said it was for usage on my tv and my bill is due on the 2nd of every month and they said they can waive the fee if I pay the 130.19 today and they can credit me on April 2nd, I told the guy no that one I don't have the money and two my bill is not due until the 2nd of April, the guy cuts me off and says that I don't have a credit card that I can use and I told him no that I don't and he said basically that he can't waive that fee and I kept asking what it's for and they couldn't tell me.

We had the Gemini box sent to our home to work with our DirecTV. We have had our service for over 12 years. After the box kept going down we contacted DirecTv and were told we would see a service tech in the evening hours 2 days later. Originally they tried to schedule for the morning however we work. 2 days later, no technician.

I called a number thinking it was for DISH, told them my situation, next thing I know I have a repairman out to my house on Aug 12, did some work outside then come to find out they removed my DISH satellite and replaced with Directv. I immediately called a Directv number and cancelled on same day. So I only had Directv service for 24 hours. Dish was out and replaced my Satellite with their own. I returned items on August 15 to directv (have paperwork to prove it). I never received a bill until a few months later from a collections agency for 521.26 I disputed this and of course lost. Reason being I broke the 2 year contract. Really I was scammed by a third party number, only had DIRECTV for 24 hours and stuck paying this. It is ridiculous!!!

For some reason, I was kicked out of DirecTV on my Smart TV. I had to jump thru several hoops to re-establish the site. Now I find out that the line up on the guide is alphabetical! It was so much easier when they grouped the major networks together.

In May of 2023 I called and canceled my DirecTV service because they no longer had the NFL sunday ticket and moved my service to YouTube. The person at direcTV said they would suspend in case Youtube was not what I needed and I could call back and reconnect if I wanted but the service would be canceled if not reinstated by end of suspension. Today I got billed for DirecTV service and I called to find out why. The representative said that their policy is to reinstate at end of suspension regardless of contact from customer. I am now only getting half the amount they took because the cancelation is as of today and they charged me for the first half of the month even though I have not used their service. Nothing further I can do but accept this theft of my money. Be wary of suspension of the account if you want to cancel because the representatives are not honest with what will happen if you don't actually cancel the service.

They lied to you about the content of their packages. They cancel network that you originally sign up for a refuse to work with you in any manner. If you have a billing mistake on their part, they take forever to correct it, and never offer any compensation. They increase your bill without any notification or hidden notifications. This company is a scam.

I have had their Satellite TV service for 25 years. The last few has been a nightmare trying to get the bill lowered. Went from 135/month to over 200 and there is very little that can be done. Ridiculous and they have gotten worse with helping lower the bill. Searching for other services since there are countless services for lower price.

I just spoke to the most arrogant “Customer Service” rep I have ever spoken to. I have been a DIRECTV customer for 10 years and will never sign up again. I am also looking to get rid of all AT&T services later today. We moved and I signed up for service with Directv streaming. We do not get great internet and the service does not work so they want to charge me $450 cancellation charge. Do not sign up… It’s not worth the risk! $450 is a lot of money and I will be canceling everything I can with AT&T today.

I've had Directv at my Business for 15 years. It's been a constant lose channels, price increases. I was supposed to have a COMPLETE system upgrade to replace ALL my boxes and replace ALL my hookups. Well, they didn't replace a single hookup and ALL the boxes they installed were USED boxes, I already had USED boxes. I called and was informed that with Commercial Accounts, they don't install new boxes. This is completely NOT what I was told when they scheduled my UPGRADE. I called to cancel, after 15 years, and was instructed that since they installed different boxes, used boxes, that it automatically put me in a new 2 year agreement. I would have never agreed to that period, let alone the fact they didn't do a single thing they TOLD me they were going to do with the UPGRADE. Now I have to pay a termination fee. You're AWESOME DirectTV, good riddance. Regards, Disgruntled Past Customer.

Lost service on Friday. Was told it will take 72 hours before anyone will even call back to schedule to fix it. No one cares, no one to get ahold of, worst company and then they dump channels $211 a month for elderly mom. They stink. Don’t use them..

I canceled my subscription because they only take away channels you pay for. Then when you cancel they come up with a lot of extra charges. This company should be shut down. I canceled before my subscription was up but they then charged my credit card for another month. Then you are officially screwed.

Ordered AT&T with DirecTV at the same time. Was told I had 14 days to cancel. AT&T took two weeks to install internet. Did not use our activate DirecTV single until I had internet. Tried it for three days and then canceled because cost was not worth what I got. Was charged cancelation fee because supposedly the 14 days started when the order was placed and not when I activated. Customer service was no help and seemed happy that they get free money. Will never use them for any service.

I cancelled service a month in advance, called the day before it was to be cancelled to confirm, called several times to ensure I would not be charged and was still charged. Each time I called they talked around the cancellation and tried to push new service. I have been with DIRECTV for decades and their content is outdated. Streaming services offer more and is cheaper. Keep in mind this is what they do and expect you will not pursue legal action as it's too expensive.

I signed up for DIRECTV to get away from Spectrum cable. I chose them because they offer Dodger games and other platforms don't have them available. For those I've liked the experience. Since it was live, the programs were on our time zone schedule. Where they're lacking is for all other things that aren't live sports. The channel line up and schedule are all on East Coast time. So if you sit down to watch at 7pm, the only things available are what's showing at 10pm on the East Coast. Any shows that you'd normally watch at "I've got a job" TV times are already over so are unavailable.

This company is absolutely horrible- They have a 20/mo. early cancellation fee so be careful before you sign up. They will not waive the fee even if their product offering has changed. So if you sign up and they change their offerings they will expect you to pay an early fee to cancel the service. This model is reprehensible - they regularly lose channels, you often can't watch live events and yet they expect customers to pay to cancel.

If I could I wouldn't even give them 1 star. I was a customer for several years and cancelled on 10/3, Because they couldn't give me what I needed. They charged me a full month of service when I cancelled 3 days into the month. They would not even help me when I called. BE AWARE. MAKE SURE YOU CANCEL BEFORE THE FIRST OF THE MONTH. I will never return to DirecTV.

I called to order a new connection from DIRECTV. My phone call was answered immediately and the Representative signed me up for a package and had an ATT equipment shipment ready to go to support the order. I called back the next day to modify the service plan - over an hour wait to even speak to a human…. Notice that new service is answered immediately, if you want to modify you will wait at least an hour to speak to someone. The rep finally answered and did some checking - Oh so sorry, DirecTV/AT&T does not even offer service in your area….

I have been DirecTV customer since 2016, they've usually had great package options, recently I decided to end my satellite services because I'm only really using streaming platforms. The agent 'swapped' me over to DirecTV's streaming package and lowered my bill. Three months later I get a bill for triple the amount I was paying and when I contacted customer service they have no record of the 'swap' and I'm being billed for satellite and the full package with no discount. Needless to say I chose to pay the cancellation fees then put up with that kind of treatment.

Called to cancel service that had not been working for months. Damien told me how to return equipment and said the bill would -0- out. Checked account a few days later after returning equipment the next day and still looked as if I had service. Spoke to a script reader named Onyx that seemed to get confused and was acting like I was attempting to get service. He finally told me I had to pay the bill for the service in October even though I had canceled 9/25. He gets a Loyalty Dept rep on the phone, Siera, who just reiterated the fact that I had to pay the amount and I wasn't supposed to have returned the equipment until after the billing cycle. What in the actual hell??? So... I will have to pay a bill for a month that I do not have service nor equipment and still not have any assurance that I will not have a bill the following month. What a complete joke this company is!

I have been a DirecTV customer collectively for over 20 years. I have been receiving error messages for lost satellite signal despite clear skies and no physical impediment to the sky. I have now had 3 technicians either not know how to fix the issue and leave, not show up, or only complete 1/2 of the work that has been requested. When you call technical support, you get constant run around with little to no resolution. I have now spent over 9 hours on the phone and 3 days of taking off work to meet a technician that is either incompetent or not there. I do enjoy the product when it is functioning properly, however trying to deal with ATT when there is an issue is a nightmare and I believe done intentionally in order dissuade the customer.

For well over a year, we haven't been able to watch CBS (and now FOX) through DirecTV/ATT Uverse. This is a problem for my mother, who is 90 years old and legally blind. Her favorite football team's games are only broadcast on CBS. All of the "streaming options" that DirecTV suggests we pursue are either too difficult for my mom to access, or simply don't work. We have returned to FM radio. It's sad that this company doesn't care about its accessibility-challenged customers.

This is the second time this year I have found these people stealing money out of my account through automatic Draft. Never Trust this company because they just blame someone else in another Department.

I canceled my Directv due to overcharging me by $5.00 plus taxes every month for 20 months for a device I never ordered, never received and was never activated. I asked them to review the recorded call when I set up the account. I was told that was not possible. They said they had confirmed the device was delivered and wouldn’t refund the overcharging and said I still owed them $20 for the device I never received. I blocked them from charging my bank card. Well that didn’t work because a little over a week later the charged my bank card $20. My bank said they somehow changed their ID in the opinions to charge my account that had been blocked from Directv charges. The bank also said that Directv had committed fraud in doing this. Directv is a corrupt criminal element, do not use auto pay with this company, they will rip you off.

In February 2023 the AMC+ channel was added to our account without our knowledge or permission. When we requested in August to have the charges reimbursed they said they would only be able to credit two months of charges. We escalated the issue and was told the supervisor would call us back when free. We waited until the next business day with no returned phone call. The second call they finally credited our account.

I had DIRECTV for five years. Was always on time with my payments. The house that I lived in sold so I had to move in with a family member. I returned my equipment and they said I’d get a refund. Every time I asked about the refund they came had a different excuse each time. They said I had to wait 90 days and I did not receive the refund, then they said because of the billing cycle date blah blah blah, I will not get a refund. I received a statement saying -71.52 and they’ll pay to you on a Visa card. They even took a payment out of my account the next month. They did take care of that. I would not recommend DIRECTV because it goes up every year and you will not I get a refund from them because of the billing cycle!

If I could give zero stars I would. These con artist charged me 200$ for three days of service. I canceled on July 31 thinking end of month and was told it ended on July 27 and was charged for entire month for 3 days and was never told at cancelation that I was 3 days into new charges. They also turned tv off on July 31. So I didn’t even use the service for what they wanted me to pay for. I will turning them into consumer affairs and will provide negative feedback on all social media. Stay away from them. Customer service you need 2 hours to get a human on the phone and you can’t understand what they are saying.

I have been a Directv customer for years. Home DVR equipment constantly fails. You record some shows, wait to watch them, and then every couple of months it fails. Recently, I had problems with equipment off and on for a while. When I called to send it back they said recycle it (put it in the garbage where it belongs). I looked at the underside and it said - reconditioned. All their stuff that I have had was reconditioned. Installer said it wasn't good and should last a limited time.

I signed up for DirecTV. At the AT&T store, where I signed up I was told that the remote would have voice (to change channels). They came out and installed the DirecTV and no voice. They came back the following day and they installed the parts so I would have voice. When they were through the voice didn't work and as they were leaving they told me that I would need to leave the cabinet door open, so the equipment would get air. You don't leave a door open in the middle of a room. I called DirecTV and cancelled within 24 hours of their installation. I returned their equipment the next day. They didn't live up to their contract. They are sending me a bill for $667.67 for early termination.

Expensive for barely any channels and now they are having a war with CBS. I don’t care what y’all have going on. Both companies are huge and make plenty of Money. Give the customers CBS back before you lose a lot of customers. It’s one of the 5 channels they offer that’s worth anything!!! It’s ridiculous!

First, I would like to say they offer me a three month free trial, and when the trial was over with, they raised my price and the reason they said they raised it was because I was on a bundle plan with AT&T phone service, which I’ve never had AT&T phone service so that right there was a lie. They offered me that so that they could raise my price, when they wouldn’t go back to my original price. I canceled the service which was in April, now I have called five times to send back equipment.

When signing up with Directv AT&T beware that your rate will double after the initial 12 months and will continue to increase every couple of months. They have the absolute WORST customer service I’ve ever experienced! When you finally get someone in their call center on the phone the background noise is so loud you can’t hear anything the customer service rep is saying. Then they’ll ask you the same question 5 times to authenticate your account. Beyond ** frustrating! I’m canceling as soon as my contract is up Oct 2023.

Do NOT use DISH TV. They will talk to you very nicely and then screw you completely. My father had DISH TV and suffered a terrible injury which he has not completely recovered from and ended up in assisted living with Hospice Care. I spent literal HOURS on the phone with the company and the service was supposed to be cancelled but they kept charging him. More Hours on the phone. I had to send copies of the assisted living contract as well as statement of injury and inability to speak on his behalf on the account. FINALLY, I was assured that everything was done and complete, the early termination of the account was waived, etc. Nothing was to be owed by my father.

I have had DirecTV for 7 years. I have never had a problem with the service. The price seems a bit high for the quality of the channels. For us at least, there were only 5-6 that were worth watching, but they were in the higher tier packages. When I called to cancel services, it took over 30 minutes because of them trying to talk me into cheaper packages or discounts. From previous experience, I knew that this would be temporary and the price would just keep going back up. Even though I made it very clear that I wanted to cancel, there was a continual stream of "We hate to see you go and we can do this" comebacks. The representatives were very nice and were just doing their jobs, but this experience and the associated frustration made it clear that I won't ever sign up for satellite TV anymore because the cost and hassle aren't worth it.

DirecTV is not the best option. Nothing but trouble for 2023. My TV goes black often times and today code 625 come on the screen. Checked all my connections and all seems to be in order. Technical support says it will be 5 days before a tech will arrive. Probably switch to Dish TV or Local tel.

I had AT&T U-Verse for over 10 years until last month. It was OK for when I first got it, but I didn't realize what I was missing the last few years. I have a 4K TV and several 1080p TVs. U-Verse only provided 720p. Menu functionality/features was limited and primitive by today's standards. With DirecTV Streaming, I feel like I've caught up with the times. I now have hi-def TV service that's worthy of my TVs and a box/remote with a great guide and streaming app inclusion. The DirecTV app for my Rokus and Firesticks on my other TVs and phone is ridiculously better/faster than the U-Verse app I've put up with for years. I tried other streaming TV service trials (they're not bad services), but they don't provide the "real cable/satellite" experience that DirecTV does. I thought about Spectrum, but since my phone and internet service is through AT&T, I stuck with them. I'm a tech guy and I'm very happy with my decision.

In March 2023, I spoke with an unidentified DirecTV representative on the telephone about establishing satellite TV service after seeing a promotional offer on their website offering new customers a $300 Visa gift card if they switched from Dish Network to DirecTV. I dumped Dish and signed up with DirecTV. I asked the representative about the promotion and he told me he would enter the promotional code SWITCH into my account upon activation. My service was activated later that day.

BUYES/SUBSCRIBERS BEWARE. first of all, the line up of their lousy channels are very limited. THE WORST PART IS THE CUSTOMER SERVICE that truly as bad as it gets. AT and T had switched me to DirecTV and since then I have had nothing but issues with them. Please use other streaming service, Sling, or if you want Cable Cox is the best. We have had a miserable time.

DirecTV has been the worst experience I have been through regarding any type of customer service. They were supposed to come set up my satellite account and no call/no showed on three separate occasions. I was NEVER informed about the streaming services and when I found out about it I chatted with someone online that told me I would be able to switch services at no charge due to the inconveniences that occurred. I gave a call to the migration department where I was informed that I was given misinformation and there was nothing they could do. When asked "so I was stood up 3 times, lied to, and there's nothing you can do. Is that correct?" I got a short answer of "yes that is correct." I am counting down the days to when I can cancel this account and not have it cost me $500. DO NOT USE THEM FOR ANYTHING.

I recently had to call DirecTV as one of my HD boxes was giving me trouble. When they arrived they said they didn't have those boxes anymore and would have to change to a newer version. No problem, right. Wrong. The box they installed was basically what they use in rv's. We have surround sound and it doesn't have the capability to accommodate it. When I finally figured how to get to my streaming on the Firestick the only way I can watch TV is with the audio going to my TV speakers. The new box is basically junk if you have surround sound.

Good luck cancelling this service. Think a few easy clicks will do it? Think again. Try entering a chat box and waiting around all day to cancel, only to find out 2 months later that they never cancelled your service and you're still being charged. Then try going through the chat box again to cancel and get a refund. They wouldn't issue me a refund even though I already attempted to cancel way before the bill date, and they even acknowledged that! They make it extremely difficult and time consuming to cancel. They're a bunch of snakes out to get your money however they can with little to no care about you whatsoever. 10/10 would NOT recommend. Worst customer service I've experienced in my entire life.

After more than 10 years of being a customer with Directv they are charging me almost 300 dollars to cancel a service I have not been receiving for months! The satellite that they installed stopped working and they are now claiming they have no way to tell when that happened. I am now also responsible to take it down off of the roof and dispose of it! Spoke with a "Melissa" who is supposed to a manager, she had the most horrendous customer service I have ever experienced! No wonder the rating for the business is a 1 star. It should have been zero stars.

I saw that a payment was taken out for this service that I had cancelled on the app. When I called to cancel the service over the phone and request my money be refunded because I already cancelled and didn't want the service anymore, they told me that if I had called the day before they would have been able to give me a refund, but they are unable to do so now. And, that my service will be extended until next month. I told them I do not want the service until next month and I want my money back, they said they won't help me. It is because I said I found a cheaper service. I have been a loyal customer with them for years.

Will never use DirecTV or AT&T again. From the day I signed up with this company I've been lied to. The D2D salesmen who sold us on AT&T internet & cable told us one price for both. It ended up being that price for each service. We still continued to use your company until now. We decided to not have cable. I'm not in a 2 yr contract with Directv, but I'm still unable to cancel for 2 months now. I called to cancel and couldn't because I called after the 14th. Then I called back to cancel and was told it would end in Feb. It didn't. Now the payment was pulled again and I'm told I can get a refund bc there's usage on my account. Why wasn't the service cancelled when I requested it to be? I did not authorize any further payments for service. Canceling this service should not be this hard. If they charge per day of usage why can't I be refunded for the service I just paid for in advance. DirecTV is trapping me with made-up accounting rules.

The fact consumers have to pay for upgrading to a more exspensive package (s) was/is a deal breaker for me & possibly anyone else. Cable companies have really gotten ridiculous with these put together packages, especially when each channel duplicates the other channel with the same movies, programs etc, etc... all day/everyday, plus have the audacity to expect more $$$ for certain/extra channels to be added to an already ridiculously overpriced package (s) (IS INSANE). Time to cut the cord on cable....

I was effectively misled in purchasing DIRECTV services. I was very clear when I spoke with the company over the phone that I was only interested in NFL sunday ticket, and DIRECTV, being fully aware that they were going to lose this product, misled me and didn't disclose this information. This locked me into a two year contract. Now having lost Sunday Ticket, I no longer want DIRECTV services. Customer service and management were unwilling to listen and are holding me accountable to a $400 cancellation fee after all of this. This is shady, misleading and just bad business in general. I don't recommend working with any business that operates in such a manner. I have cancelled services and would never be willing to work with DIRECTV, AT&T again in my life.

I have been with Directv since they have been Directv. 29 plus years. They only want a liberal source of news platform on their programming. They pay MSNBC and CNN along with other liberal socialist news stations a lot of money. They refuse to pay NEWSMAX anything. They lie to you when you call to complain about their decision to eliminate two conservative news stations this year. (OAN and NEWSMAX) I called several times and got different talking points that they have been given by their "leaders" to say to us disgruntle subscribers. LIARS LIARS PANTS ON FIRE!! The Elections will be coming up and they want to hide the Rallies. They want to hide conservative news and views from the American people. Sad AT&T and Directv for making the playing field one sided. I canceled my landline of 32 years and Directv.

DirecTV has the worst customer service of any company that I have ever delt with. Unprofessional, sarcastic (rep called me a liar). DON'T PUT YOUR CC OR DEBIT NO FILE! WILL MAKE UNAUTHORIZED CHARGES!

I was a DirecTV customer for many years. I recently found out that They Censored Newsmax. It is my opinion that any media outlet has no right telling its viewers what we can watch, so I'm cancelling my service. Roku is maintaining a Newsmax channel, so I will be moving my funding there.

I have been a customer of DirecTV for 15 years because of where I live in the country. I once had a traditional landline phone service but cancelled it. I tried to turn back on today and received the worst “support”. I was told they had to run credit check but if it was rejected, I’d have to pay $49 connection fee. I froze my credit as a security feature. So, they said I would have to un-freeze it, call them back and go through process again… after waiting 30 min for a rep. I told them to just run it, get the rejection and let me pay the connection fee because it is too difficult to unfreeze, call them back, set up service, and have my credit frozen again. A disabled senior citizen should not have to go through this just to turn back on phone service because I have blood clots to the heart and need access to a phone since my cellular doesn’t work inside the house!!!! DirecTV must be lead by Satan!

We live in the Highlands of Cedar City, Utah. We have learned over the past eight weeks that DirecTV does not provide technical support/service to mountain residents during the winter months. We have logged 12 calls to their service department over the past eight weeks after high winds affected our satellite signal reception. They do not have the capacity to serve customers who may live where it snows and have set and cancelled seven consecutive appointments for service. Their phone bank at customer service is trained to ignore the customer's complaints and repeat the same responses to technical difficulties. We have recorded phone calls with the same service rep wherein she confirms that even though they advertise to provide service/support, they actually do not have the capacity to provide this if there are winter weather conditions.

Because we are on a budget constraint, we have a package with very few channels. Just recently we have been having problems with major channels blacking out and having constant interference. We reported the problem to DIRECTV, but first they wanted us to add a protection plan for $100. I may be wrong, and I hope that I am but has anyone reported this as a possible reason to charge more for service?

I received a bill in my email saying that I owed them a past due amount of $385.86 even though I cancelled my account months ago. I explained to them that I had lost my job recently and couldn't afford that and I also returned my equipment many months ago. They then kept insisting that I owed them the amount.

I purchased the Direct TV stream for my Samsung TV and installed it. I tried it for a month and decided to cancel the service as the picture quality was poor, and it wasn't easy to use with a Samsung TV. When I called to return it the Customer Service agent (who was very nice) informed me the service didn't work well on Samsung TV's and she had the same experience and quickly canceled the service for me (of course, no one told me that when I ordered it) and the App doesn't work at all on LG TV's (also never told me before).

Was getting error about satellite connection so I call and the first guy said I need to send a technician to my home to fix or replace my receiver...at a cost of $99.!! or $8.00/mo for a protection. This is your equipment. Never had a issue. Then when I ask for supervisor he kept avoiding trying to get one. Then when I finally got one she said a technician would be out the same day between 8am -12pm. Then I received a message saying Appt has been confirmed for 12pm-4pm. So I called back and got another rep and he rescheduled for tomorrow and when I said I wanted to have my phone call pulled from earlier and that I also wanted to put in a complaint all of a sudden the service was back up. ** company and customer service.

My bill reflected an increase. The customer service representative was professional, kind, and helpful. My ongoing discount was restored and without an increase in my blood pressure! Thanks for this rare experience!

My Directv receiver has been turning off automatically/sporadically for over a week. 4 times just today! I called the cust. service #, spoke to a man named Vin...he seemed helpful until he said he would need to send a technician to my home to fix or replace my receiver...at a cost of $99.!! or $8.00/mo for a protection plan. Are they nuts? This is not my equipment, I've been a cust for over 20 yrs, he had the nerve to say I was a valued customer... wonder how they treat their customers who aren't yet valued??

Ordered package deal from ATT and Directv. Directv charged our CC and never showed up to install. Claimed they didn't have the equipment to complete installation. They charged our credit card and are still trying to charge each month. Explained to their customer service and nothing was done. Customer service personnel was extremely rude. Had to go through credit card to have charges stopped and removed. Terrible company.

I called DirecTV's customer retention number to see what could be done to lower my bill. The package I had is no longer available. So, the new package with discounts would lower my monthly bill by $10 (for 12 months). Wow! Oh, but then the new package has a regional sports fee of $7.80 that they forgot to mention! My old plan didn't have that. So, now I am at a whopping $2.20 per month in savings. My bill last month with AT&T internet and landline was $193.86. I just got my new bill with my $2.20 savings, $232.95. That math doesn't work. After an hour on the phone, I was told they were all legit charges and they didn't really care if I have been with AT&T/DIRECTV for 15 or so years. So arrogant. They explained that the difference was the prorate from the previous month, bla, bla, bla. This time next month I will have a new provider or just cut the cord completely!

Have had DIRECTV for several years when AT&T discontinued my U-Verse, always have had bad or no reception during overcast or rainy days. I have complained several times and they send out a technician (want to charge me for the service call) and the technician does not find any issues. The last time the technician told me that they have a new system, Genie 2 and I should call to get it supplied. I called and they wanted to charge me for the equipment and make me commit to a 2 year obligation. I recently called again and they want to charge me to upgrade to a better system (I do not know if it is better) and still hold me to the 2 year obligation. They have defective equipment, poor service and want me to pay for it. What kind of business is that. I know that I can switch to another company but cable TV is losing customers every day, they should want to keep loyal customers, but they do not care.

Ordered the free week deal. Cancelled my subscription “2 Days” before my deadline was up. Have screenshots to prove it. I never trusted DirecTV after what some family and friends have said. That’s why I just went with the free deal, for starters. So, I get a message from my bank saying, “my bank account went into the negative”, my phone just got turned off and my bank account, over-drafted. What happened…. DirecTV took my money out, without my permission and even though I cancelled.

I called to get satellite service, they collected $19.95 as a deposit. Technician said I couldn’t have, because of my location and trees in the way. This was Dec 23, 2021 to this day and several calls later, I still have not received my $19.95 back, it’s the point!

Our experience with DirecTV is that it is EXPENSIVE and doesn't work all the time. We cut the cord and are streaming now. I took the equipment to UPS to return and the clerk looked me dead in the eye and with all seriousness said, "Keep this receipt forever in a safe place. They tell all their customers that they didn't receive the equipment and they'll charge you for it later...years later." I thought he was kidding but kept the receipt. Sure enough, a few months later, I get a call to return the equipment.

Money aside, DIRECTV is a perfectly fine service, particularly if you live in an area without fiber to the home. That said, the pricing is an absolute, insane joke. Just do 10 minutes of research on other streaming services. Apple TV, Hulu, Vudu, Amazon, etc. DIRECTV is simply not a competitive offering. They are unapologetic for their gouging and their only attempt at lowering your monthly is to limit your content. Their days are numbered if they don't find a way to be competitive. Oh, and if the Customer Success team tries to route you to the VIP desk after you cancel, just hang up. They provide zero service and offend you with lackluster bundles that again, don't compare to the available streaming alternatives.

8 hours of my time. I essentially debugged their system. I wanted to send them an invoice for my time, they refused to give me an address to send the invoice. DirecTV outsources their customer service and provides inadequate training and delegates no authority to their CSRs. You have to go up several layers to get anybody who can do things. That takes days, not minutes. I have 8 hours into something that should have taken 10 minutes.

DIRECTV is horrible! I notified them I wanted to discontinue my service. They billed me for 2 months after I stopped my service leaving me no option but to pay for service I didn’t receive. Stay away!!!!

Didn't even bother to show up for the install date! What a joke, don't even bother with this company, they're a complete joke! Completely unprofessional, had me take a half day off of work and then never showed up!

The local phone company is going to phase out their current TV provider by 2023 and instead offer DirecTV as a streaming service. As we live in small town in a rural area the only choices for TV are DirecTv or the Dish Network and the only choices for internet service are the phone company or much more expensive and slower satellite internet.

We were loyal customers to DirecTv for over 15 years. We were never late payment customers and always had more expensive upper-level packages. We kept our service thru a residence change and added to our already selected service package by now having a receiver in every room (6). After all this time, we built a new house and decided for our new location we would go with a different service provider and called to cancel although we were keeping the existing home for business clients to stay in when we had someone in town (very rarely). They explained that rather than suspend our service they could offer us a suspension of service for a small monthly fee so that when we had guest, we could turn it on and only be charged for that month.

I have been a DIRECTV customer for over 23 years. The last year has been a truly unpleasant experience and no one at this company cared. After several attempts to correct (they kept adding channels to my account 6 times and charging me for them) without my permission, I called to cancel my service. 23 year customer, great pay history and again they did not care that I was leaving. They did not even ask me why, just, "Ok it will be canceled."

My parents have had DIRECTV for over 5 years now after being priced out of local cable options and there's only one cable provider. God I wish they had Fios in their area. So they have DirecTV and we've had the same equipment since the first install. The main genie box is in the living room and it's been fine until 2 weeks ago the volume stops working. If the volume is not working on the DirecTV but it's working on the Roku that tells me, an IT person, something's wrong with the DirecTV box.

Wife got offered a deal by a sales lady at Costco. We switched over everything - tv / internet/ and cell service. Since then, it has been an absolute nightmare. Just spent 67 minutes on the phone with a supervisor in Idaho (I'm in Fresno Calif) - at the end, nothing accomplished. I have to call back in the morning and schedule the 3rd tech service call to my house. I could type hundreds of words on what has happened - hours on the phone etc. After months and two tech home service calls, the system still does not work. Just please, take my advice and do not do business with DirecTV - they will lie to your face - you will be as sorry as I am if you do.

In early June of 2022, we had a lightning strike and lost a receiver in our main living room in which we watch most TV. The next appt was 10 days out. When we called we spent almost an hour on the phone with Tech support who agreed we needed a new receiver. When the tech (outsourced working for MasTech) arrived, he did not have a receiver and only check cables. After finding cables were fine, he advised, he didn't have a receiver and that we would have to make another service call. When I called, the next appt was a month out.

I have consistently lose channels. They will not come out to fix. Pay for a premium sports package that is no longer available. Pay for two boxes one does not work and fighting to replace. This company sucks and customer service is terrible

This is by far the worst company in the country. Our government is sleeping. Anyone try calling their service department. All calls go to overseas Philippines. Their English is bad. It is at least 2 hours to get anywhere and then they will not answer anything. My internet is not working. I pay 250 dollars a month. So far I can't even find out why. This company should be shut down and CEO should be fired. The whole thing is horrible. Never seen anything like this in my life.