DIRECTV Reviews

I canceled my service for the reason that they no longer offer NFL ticket. But I was told I'm still responsible for the entire month, because it's too much trouble to prorate the service. Ridiculous. Stay away from Directv.

Customer service is a bad joke. I started my complaint on August 21. They told me they would send a new TV control box. I received a power supply and hdmi cable instead. I ended up driving to their DirecTV Store. The agent there showed me what I was supposed to receive but couldn't give it to me. So he got on the phone with customer support and over 30 minutes later they promised to send it out on Monday. We Waited. Today September 4 I called customer support. They had no record of having sent me the item and hadn't called to tell me this. I've purchased the box today and am going to hope it arrives. If it doesn't, then I'll switch carriers. I'd previously left Xfinity due to technical failures that they couldn't correct.

The two so-called gentleman on the new commercial for streaming on DirecTV is absolutely disgusting, I cannot find my remote fast enough to change the channel or mute it. It is absolutely SHIT! For this reason and this reason only I will never ever go back to DirecTV.

Been with Direct for years, we called and canceled them because they priced us out. We are on a fixed income. We thought we was paid up even the representative said we were but they decided to get one more payment out of us. I will never use them again and will tell everyone how they screwed us. Thanks Direct, take all you can get

The price just keeps going up and up and they really fail to understand that they are pricing themselves right out of the market. There are so many other streaming options available to consumers without all the hassle and expense of dealing with DIRECTV.

April 2024, I canceled Directv, because it was too expensive. I paid the final bill and called them to make sure that I didn't owe anything else. The customer service rep. said I didn't owe anything. June 2024, I received my final statement and the balance was zero. May 2025, I received an email stating that I owed $440.00 for breaking the contract. The email said that it was turned over to the internal collections department. Neither my wife nor I agreed to a new contract.

My service went out yesterday and I called and I got right through to a person, she made the appointment for today. The tech showed up early and had it fixed quickly and it was all covered under the protection plan. Thank you, been a loyal customer since 2004, never had a problem.

DirecTV is a scam. They add charges every month!! They are scamming seniors and disabled customers. Continues to charge even after I discontinued service!!!! THEY LIE AND CHARGE FOR SERVICES WE DIDN'T HAVE OR ASK FOR.

I have DirecTV and have had a problem with reception since day 1. The programs are always fuzzy. I did not have this problem with a previous carrier. The programs freeze up constantly. I called them and they refused to do anything about the problem. Total waste

We called for them to come out and fix our WiFi. They set up a time to fix it, I took the time off work to be there so they could fix it. My problem is, they said they would be there from 2-4 then when I called to let them know they said 4-6pm. After I called again they said the guy said we were home. Which was a lie because I made sure I was there before 2 and never left!!! Now they’re saying they can’t come to fix it until NEXT SATURDAY!!! So another week without WiFi!!

The Representative misrepresented the service in order to gain my signing up. I asked him numerous times if I would receive Paramount+ in order to watch Landman, 1883, 1923 Tulsa King, etc. He assured me it was included with many more channels than I had with DISH. It was installed today, less number of channels and they are only junk, as well as no Paramount+. Customer Service is closed now, but my research is telling me to file a complaint to the FCC and ask them to cancel the service without penalty, due to the misrepresentation. We will see how this ends...

I got service to DirecTV through A T & T… Good reason to not deal with a 3rd party!!! I was moving out of my apartment 6/1/2025 so, I called AT&T and also DirecTV to discontinue as of 6/1. I returned equipment and got receipt of return. Service was on autopay and they continued to bill for 3 months and I didn’t notice until yesterday 8/9. I had been billed for 3 months and didn’t even have their equipment. They being DirecTV refused to return my money for a total of $315.75. They said they had no record of discontinuing service! Sorry but this is f… up! No referrals from me!!! Beware!

Don’t use Directv. They are attaching contracts without your consent. They offered a free upgrade then I cancelled the service and they said I was in contract. Jessica employee # ** would not waive fees. I’m calling Cox headquarters Monday. I have been with them over a decade and they will do anything to get money.

DirecTV is the worst, We had agreement with them for the 112.00 Package Plus. They were going to give us 25.00 knocked off for the inconvenience because the technician didn't show up twice then the third time he shows up after 4 pm instead of 8 to 12, the first payment should have been 97.00. Instead they took out 167.00. Now they shut it down because they tried to take out 176.00 and the money was not available so now we have no TV. So the wife basically told them to leave it off and we better not get charged for anything else. That place treats their customers like crap.

Do not sign up for DirecTV unless that's the only thing available in your area. They are absolute crooks. They will quote you a price on the phone but your bill will be much higher. They will outright lie to you and don't seem to care. If you cancel, they will charge you a $440.00 early termination fee/if you need customer service, your call will go straight to the **..Yes they sort of speak English but you will not be able to understand them. Just don't sign up in the first place. You will be sorry!

Approximately 6 month lost my job, called to cancel horrible service today, explained why, was threaten by Customer Service person that he would put through charges for remaining amount of contract that end in 4 months, he attempted keeping me on phone while he charged my bank account. Was threaten with reporting me to the credit reporting agencies. The service was horrible, due to contract disputes issues not related to me channels I paid for was not available, no credit issued, channels cutting in and out, had to replace equipment 7 different times, do not do business with this company.

I signed up for AT&T internet service and DirecTV TV service under a bundled plan where I paid AT&T monthly for both services (they were part of the same company at this point). After multiple rate increases over several years, in March I decided to save $100 a month by moving to YouTube TV (which is wonderful BTW) and Google Fiber's best plan (also wonderful). I called the 800 number on my AT&T billing statement and the representative gave me a date that I had to cancel by to avoid paying for another month's service. I canceled several days before that date and was told my services were canceled. Then at the end of August I received a text saying I have a $189 bill from DirecTv due. I called the 800 number on the notice and was told I had this balance because I canceled 3 days after my billing cycle and their policy was to bill the entire month.

Company will not stop billing after request to end service. Told us we have to pay for 26 days of service till the next billing cycle ends. Tried to request a different package prior to changing companies. They refused to discuss until we canceled. They said we have to pay for service until August 25.

In my last bill I noticed a disturbing increase. I am NOW being charged an additional $15/month for a service I did not request and do not use. That's a $180 annual increase. It's called "Advanced Receiver Service." I have been a loyal customer of DirecTV (formerly owned by AT&T) for over 10 years now. I live on a tight budget (sole income from Social Security) and this is a big hit against my income. This company has forced me to seriously consider dropping their service for a competitor, and I am extremely serious about leaving this company. According to management, they cannot override this new charge - they have decided it's in their best interest to potentially lose thousands of customers to collect the additional $15/month. Well, I'm one of those customers. I have spoken to customer service and asked for management to get involved only to realize there is nothing they can do, according to them.

The service is ok, but everything about customer service is so bad. When you try to remove packages or add-ons online, they are always pending; you have to call them. I usually request 2 for Spanish because when I press 1 for English, an ** answers all the time with a very bad accent. Today, I pressed 2 for Spanish, and the ** answered. I was in shock, but I continued because you get 1 in a bunch that you understand everything, and this man was great. When you try to chat with someone in customer service, you get an AI that has no idea what you are saying... I will soon get rid of this. I had this for my child because they have the baby first channel, but that is it, and I am just relying on my apps.

I was never a big fan but it was acceptable as I don’t watch tv that much. But recently was surprised when I turned it on and everything was different, and not for the better! It is a huge mess, very disorganized, and I can’t even pause a show to leave the room or it goes back to the beginning when I return. I’m so frustrated I will probably be cancelling. I don’t know WHAT they were thinking. Horrible mess!

Failed service, technician, and supervisor support. Technician gave a wrong diagnosis, returned and gave a second diagnosis, DIRECTV scheduled 3 house appointments and failed to show at all of them. They keep giving empty apologies. I cancelled service.

DirecTV is unbelievable and has the most horrible customer service I have ever dealt with, PERIOD! I have tried speaking with them (talked to 16 different people) to correct a scam charge for over 6 months. They don't care about listening to you nor do they care about "what is right and wrong"! They flip the script on you about charges and the techs that come do a service call don't explain hidden charges and coerce you into making you sign for "service done" and they changed the status on our account. All the while, the CS reps filed and escalation report to further reach an unwarranted charge and I was told that I never should of been charged. Still calls, texts, emails- pure harassment for $200.

I have been with DirecTV since 2009. Every month I have to call them about my bill. One person will tell you your bill will be a certain amount for that month, but the next month it's always higher. When I called to asked about my bill they made up some lie as to why it went up. I told the lady you all charge what you want when you want. I WOULD NOT recommend DirecTV to anyone. The only reason I'm still with them is because I DON'T like change.

I wanted to watch the new Dexter resurrection show and DirecTV was one of my options. It let me watch the show until they took $90 for the subscription and now it wants me to get another subscription and pay it. I can't watch Dexter anymore now that they took the money. It's very misleading and unethical. They wouldn't give me a refund either. I'd never recommend DIRECTV to anyone. If it we're Netflix or Disney Plus they'd apologize and issue you a refund.

The whole thing is a scam. 3 minutes of ads every 5 minutes. Pay for your subscription, pay more to watch anything that is not absolute stinking garbage. Just pay and pay and pay and pay then be prepared to pay some more. Maybe get some flops for free (well there will be 30 minutes of ads to steal your life).

Buyers beware. Their customer service speaks with fork tongues. They don’t keep notes when you call and nothing they can do or help you with your problem then you will get the runaround when you cancel your account

Company unable to transfer service from wife to husband so they say a NEW CONTRACT must be obtained. ATT and Directv have been working for many years now to integrate their web support application and they could never get the login to work. Now, they are spending several more years trying to separate the logins and can't even get that right either. One big terrible joke brought to you by ATT.

Can’t even get through viewing a 30 minute show without it freezing or constantly buffering!! This problem is daily and hourly, Can’t even playback recordings without freezing - if you fast forward it freezes OR return to the beginning of the recording.

With all the digital electronics we have. They could cancel charges immediately. DirecTV is lying.

After 8 years of loyalty, there was nothing they wanted to do to keep me. I was paying 145 after taxes. I spoke with someone of another county who offered me 40 dollars off my first month, that was it. Directv makes 27billion a year, and won't extend and honor their loyal customers to keep them. So I cancelled.

Absolutely the worst service I’ve ever wasted money on! Bad connection. Bad customer service. Bad shows. Repeatedly showing the absolute same shows repeatedly and movies. For the money DirecTv wants they should have better varieties of shows and not make us pay for the Spanish shows or the ongoing endless bore that infomercials bring about worthless programming and propaganda. Furthermore the amount of time your service is interrupted we should be refunded! Worst company. Worst salesman. Worst customer service. Worst at everything and will not pay another dime to this worthless company.

So, I bought their general pack not long ago, and at the time (just like you sign the terms and conditions for any general subscription based platform) I signed their terms and conditions, knowing that the free trial would expire in a few days, and a day or so before that happens, I will receive an email about the same if I wish to cancel the subscription. Fast forward to now, (having previously used the service for a combined total of once for an hour of watching a wnba game) I've received a charge on my credit card, and told them that 1) I hadn't received an email whatsoever from them about it. 2) The charge is still pending so it can be cancelled, and that no one in their right mind can remember the number of days any of their subscriptions free trial lasts. 3) I tried to cancel the subscription when it was during the free trial (I remember this because this was prior to when I got charged on my account).

It is sad when customer representatives in an organization tell you one thing and then later another representative says something different. I had my roof replaced and the roofers got rid of my satellite dish. I contacted DirecTV and requested a replacement satellite. The representative informed me that she would waive the $49 charge for replacing the satellite. She also said not to pay the technician due to this waiver.

I just started, got the genie box and I was told by cust. service and an email that my first payment is due 10 days after I received the box. So now they are not honoring it, so they are shutting my cable off, so don’t get them, they lie.

I called 3x. First time I was assured I would be OK after I made a large payment. My service wouldn't get interrupted till Friday. Well on Wednesday service was interrupted. After calling irate my service was restarted & assured again I was ok till Friday to pay the past due balance of $92.15. Today I turn on TV & no service!! I call back & girl tells me, "Sorry it was only for 24 hrs!" WHAT! I had a pymt arrangement in place. So I ask for supervisor & she tells me, "Oh sorry. Can't help till you pay the entire bill. Past due of $92 & new bill of $189 that was just generated." What in the world is going on with these people. On top of that good luck getting someone who comprehends you or you understand them. Their prices are out of control & their staff is horrendous. Everyone has a different story. What's crazy is they know they've got us.

Was a customer since 2007... not anymore! I had my roof replaced after a hail storm and needed DirecTV to come reinstall the dish. Scheduled us for a Friday between 8am and noon (which is ridiculous). I stayed home from work all morning just to get a text from the tech that he couldn't be there till 1:15pm. I came back to my house that afternoon at 1pm to meet him. No show and no text and wouldn't answer calls. I left at 2:30pm only for him to show up at 2:45pm, ring the doorbell and get back in his truck and leave. Then they still tried to charge me for the service call! Cut the cord! I went with streaming that same day... and am saving about $150 a month. I will never use DirecTV again!

Hi, my name is E.L. I called customer service today. Today is June. 21st 2025 I called customer service because I’ve been a customer with him for over 20 something years. They just raised my bill to over $70 and they weren’t able to drop it down even though I’ve been a customer for them for like over 20 some years. I talked to a supervisor. The supervisor did not care because she said she couldn’t help me. The tumble label that you’ve been with the company for over 20 some years instead of being loyal to you, they won’t help you out.

I have had DIRECTV for over 20 years. In that time the service has been ok. Now due to their billing issue they took off of auto pay all my discount have come off and now I suppose pay double what I was paying. I hate to say it but I will be cancel my cable. I feel like I getting rip off and I been told 3 different stories. I guess company doesn't care about customer service. Only the bottom line. Hate to do but I been left no choice.

Cancelled on the 5th and they still charged me until the end of the billing period. Wouldn't make payment arrangements with me and still said they would charge me a late fee if the balance wasn't paid by the due date. After 5 years and paid over $12k, thanks for nothing. Do not use this service!

I was a 15 'ish year DirecTV customer. The service has deteriorated and the price has greatly increased in the past few years. It is at a point, the majority of the channels do not/cannot even feed through the satellite connection, but through my household internet connection. BTW, which I also pay a separate bill for. As sketchy as my local cable provider is, it is still more reliable and far cheaper than DTV. I'll be switching to streaming platforms only very soon.

I Originally got My Service with Frontier and I only signed Paperwork with Frontier. After a few Months I was paying 108 dollars for Half of the Channels I was getting from Spectrum, My Sports Channels that were to be included stopped working and Said I needed to pay for them. I disconnected the Device 2 months ago and when I called to cancel the Service Representative was Ride and told me I signed a Contract With DirecTV and it would cost me over 300 dollars to Cancel. Please do not use DirecTV unless you have No Other Choice. And Frontier should not be Pushing them with their packages.

It is indescribable how poor the DirecTV process works. I subscribed and was happy. Then I cancelled which also was smooth. A month later I decided it best to re-subscribe and went on my account. There was a note that said "We want you back", click here, it is simple. Well, that did not work, kept getting error messages and had to call customer service. After close to an hour, we were all set until they sent me the message to activate via email while on the phone. It would only work if I changed my email, I said that was ridiculous and was not going to change my email. So I was told they could not activate, we agreed she did an excellent job but since it could not work, I was done (so I thought) and we hung up.

I called on may 11th to cut off the service and they would not let me, called two more times. Got Dish network, 150 a month less on may 10th. Bought their box to a UPS store to return already and today I get a past due bill for this month, called again and they won't prorate or anything. Horrible company and we literally moved to another state two years ago and couldn't even get them to understand we moved. Please avoid them, overpriced and they can't understand English or help you with anything.

I moved from Ohio to Tenn last year. Signed up with DirecTV.. Did not like their service. I was Billed for cable mobile and internet separately.. I then switched to Spectrum. They promised to pay up to $500 for early termination fees from DirecTV.. I was charged $394. Spectrum said they needed an itemized bill from Direct TV to reimburse me the $394. After several calls to DirecTV a Supervisor told me it was not an option to send the bill.. I had to use my bank statement to prove my payment! Spectrum would not accept that. So I end up disputing the charges with my bank. The bank said what DirecTV was doing was illegal.. A merchant cannot withdraw a charge without a receipt of some kind.. Never again!!

Bunch of lies. Talk to eight people all lied to me. Had my service cut down to make my payment cheaper from 214.00 to 136.00 a month. Been four months my bill is still the same even though they said it would be cut down. Flat out liars.

Very poor customer service. Can't understand the person on the other end of the phone when we're trying to get help. We get mad and frustrated to the point we just hang up and don't bother because we can't understand them or what they're asking. You need to have people that we can understand. They need to speak English good English.

I had so many problems with connecting to someone to help. Robot is the first step always. After 8 years and many overcharges that they refuse to remove, we were charged $150 to stop our service. They said we were exiting our contract early. There was not a contract and I am taking my complaint to the Better business bureau.

I rearranged my living room and my current access is no longer functional. I spent over 2 hours on the phone with no resolution and was told to call back. The absolute worst customer service ever. I will be changing internet and television providers. Ridiculous considering what a simple need I had relocating a port or getting longer cables.

I recently moved to a different state and had limited TV provider choices. DIRECTV was the best I could do. I have been dissatisfied with the reliability, the channel choices, getting the apps I want, setup, and customer service. I have had numerous problems, which the service rep always blames on my internet service ATT. This company needs to make massive improvements in every area. Would not recommend.

I lost my husband this month so was looking for ways to cut costs. DIRECTV was one way, by cancelling to go with a less expensive streaming service, saving 167%! There was zero flexibility, I cannot cancel until the end of my current billing cycle which is June 15. Not only that but it appears I am under contract for adding an additional line in Oct 2023, so will have to pay to end that as well. So, not only am I NOT saving any money this month, I will owe additional money at the end of the current billing cycle which cycle! No compassion, of offers to waive, nothing! I am a 16 year customer, after today’s experience, should the streaming service not work for me, I will NOT be returning to DIRECTV! Poor service, high prices, old outdated equipment… And now I have to figure out how to remove a dish from my yard! Of all the service companies I am trying to reach out to since my husband passed, this is by far the worst experience!!

We had DirecTV satellite service for several years, then switched to Dish a few years back for a (slightly) lower subscription price. When Dish kept increasing our monthly fee, we decided to switch to DirecTV Stream. After I signed up for the "no-risk" trial of DirecTV Stream, I called Dish to cancel that overlapping service. At that point, Dish transferred me over to a customer retention specialist who made me an offer that we could not refuse.

Having been a DirecTV customer since the construction of our home (20 years), I have witnessed the gradual decline of the service and the constant attempts to squeeze customers financially through minor charges, nearly annual price hikes, and exceptionally poor customer service from representatives. After two decades of loyalty, I have decided to discontinue my service and disconnect from DirecTV. Should I ever find myself in need or desire satellite again, I assure you that DirecTV will not a choice for my service provider.

Loyal customer for over 15 years. Left to try Fubo, Directv loyalty department contacted me to come back. Worked out a great deal to return, but over past 6 months have come to the realization the rep I spoke with lied about details and now I am getting channels dropped due to expiring promos that were never told to me they were a limited time, then having to pay for sports pack, then getting my local sports dropped and they wanted more money. I refuse to pay a local sports price, that should be included, I'm not asking for out of state sports. I will be switching, and also taking my $220 AT&T monthly charge also... Screw Directv and AT&T. Money grubbing greedy.... constantly increasing costs.

I had a problem with my remote, blue lights were flashing and the tv and remote were frozen for a few minutes or I had to unplug everything, which would fix the problem for a whole then re-occur. I called tech support, after wasting my time for about 30 minutes trying to correct the problem he decided to send me a new remote. I then decided to replace the batteries in the remote, and guess what? All fixed, Using off shore people to help is very unproductive and unprofessional by DirecTV.

I was quoted one price with a follow up email to review. When billing came it was eight dollars more a month. Their customer service communication cannot be trusted. Maybe that would not have happened if there was not a language barrier. Very frustrated customer

We've been with DirecTV for over 12 years residing at the same residential location. When we sold our home in March 2025, we spoke with a DirecTV representative who convinced my wife to keep their equipment and have the account put into the "vacation mode." Well, this individual customer service representative failed to input the correct information so my wife received continual charges for the DirecTV service, which we did not possess. When she called DirecTV again to query them on how to return the equipment and identify the issue, she was told that was the initial customer service representative's error, and there's nothing that this current representative can do. So, my wife asked for a bar code label to return the DirecTV equipment. She never received a bar code, email or anything.

Directv is THE WORST! After prepaying my account on time for over 20 years we moved so I cancelled our service. I was told that I had a $55.15 refund coming and it would be processed in 5-7 business days. That was 2 1/2 months ago. I have made repeated calls to Direct TV & AT&T and get the run around....always the same...we will send you a credit in 5-7 days....NOPE I never get a refund or my money back!!!!

We had DirecTV for over 20 years. Their customer service seems to have gone downhill, about the same time period that AT&T purchased it. Their pricing is insane, offering promotions and then immediately increasing your bill by $40-$50 as soon as the promotion is over. We finally had enough of their continued price gouging over the last couple of years and canceled their service. There is no regard to customers that have paid for their service for years and years, and in our case pay for a AT&T phone line. There is no real discount, only ridiculous promotions that end in a bill that is extremely high. They have no customer service. Whenever you call, you speak to someone you can hardly understand and they only want to sell you another promotion. They do not care if you have been a customer for years or only a month. We are done with DirecTV.

Fraudulent thieves. They added a $14.99/month sports package we never requested, authorized or watched and refuse to provide any refund. My wife never noticed it on the invoice. It continued for decades. We have the company but Cox is no better.

This is very factual. I ordered service last week, the sales rep and I discussed several times that I wanted 4 TVs set up. He gave me a price of $135/mo. (Will get back to the price). I was scheduled for installation on Thursday, took off work, tech came about 2:30, says he thought he was here for a signal problem. Then he opened his orders and said, "Oh, you were scheduled for installation, but I didn’t bring the right equipment." He also told me his ladder wasn’t tall enough for my house, so I offered mine. He said he was going to get the right boxes (for 2 TVs) and he would come back.

I canceled my DIRECTV service the end of March. They told me it will be on until April 22nd as I pay in advance. April 23rd 187$ was withdrawn from my checking. When I called (after trying to get through several days and times) I was told the bill would be prorated for 3 days and I would get a refund. Since I didn't trust the incompetent customer service reps, I stopped auto pay. Now I get a bill...no one can explain why and I refuse to pay the cable part. I will also be canceling the internet service and my cell phone. I have never felt with such incompetence. I tried to speak to a supervisor several times, but I guess in India there aren't any. I had enough of big companies screwing us little people. Lastly, the AT&T cellphone is have has a record convo setting. All the calls are recorded...so take me to court!

I have never had so much trouble dealing with a company in my life. It's almost impossible to set up automatic payments. If I could give them a zero rating, I would. My mother is ninety one years old and I have power of attorney and I still can't deal with this company.

DirecTV is great until you need to cancel. No refunds allowed after payment is scheduled and you are locked into a 24 mo contract and will pay $20 plus tax per month you still have on the contract. Customer Service is not helpful and says everything is automated. VERY DISPLEASED!!!

I cancelled my DirecTv account. Rep. mentioned to me about cancellation fee $410- I speak rep. Eva on chat tonight. She said system pulled you $410 when you cancelled your service with us. I try to explain to her that 1st rep. never told me anything about this. Eva keep insisting that system pulled your money same day. I also told her that I did not authorized this payment to DirecTv. Eva keep telling me the same thing. I believe this is a public corruption. No company can’t pulled a red penny without asking customers permission. DirecTv is a rip off !!!

DirecTV’s gift card processing has been a consistently frustrating experience. After switching from DirecTV Stream to satellite service, I was informed that I was a new customer and eligible for a $200 Visa gift card upon 90 days of service. I met the 90-day deadline and contacted the company to verify the gift card status. However, I was denied the gift card due to a requirement to originate from a different company. Despite this, I had already signed a 2-year contract, prompting the company to re-submit the gift card application. This process resulted in another 90-day wait. When I requested the termination of my contract due to the company’s failure to fulfill its obligations, I was refused. Instead of extending the wait period to 90 days, I am now facing an extended wait of 180 days. Furthermore, the company has declined to offer a bill credit as a resolution. This customer service experience has been exceptionally poor.

Deceiving contracts, poor service, no support. Stay away as far as possible, save your blood pressure. If you get a hold of support, they will blame your internet or simply hang up and not call you back.

I was a 15+ year customer. When I cancelled my service in December of 24 I was told everything was good and I had actually overpaid. I received a refund. In April of 25 they send an email saying I was being turned over to collections for the exact amount that I was refunded. I was never late on paying my bill all those years of having their service. So when I contacted them about this they said I had been refunded twice which was not true. I received a card loaded with the exact amount of the refund and they said that it was also credited on my ATT bill which was not true. I have all my statements and there is no credit on any of them from December to current.

I received a bill on 4/16/25 from cancellation in May 24 last year claiming billing was down for a few months. It was billed on 4/9/25 and in collections already. This was so wrong. Billing Error! Pitiful. I will never go back to them.

Customer service is an oxymoron when dealing with Direct. There is not a worse company to deal with than these folks. Long holds, then cut off after holding 20 minutes or so. Ask them why they are calling you and they have no idea ever. Useless is the best term to describe every Directv employee I have ever encountered.

My husband and I had DirecTV for over 19 years. We decided to cancel back in January. I had canceled the plan. The person on the phone said no need to send the equipment back. After it was canceled, one would assume they have no further bills. Instead, they billed me and then never sent a bill, and then sent it to their collection department. You have no other choice but to pay this bogus bill, or it goes on your credit. My mother-in-law had the same issue when she canceled hers; ours wasn't on automatic payment like hers, and they kept taking money out of her account. I would never do business with them again if that's how they treat a loyal customer of 19 years. Absolutely disgusting.

This company has fraudulent billing practices. They billed me for 36 months for equipment I did not have. When I pointed it out to them, the only thing I got was "Our policy is no more than a 90-day refund, for any reason." Use ANY other company. Don't be ripped off.

I have been with DirecTV for approximately 1 year and just as soon as my 2 year contract is up, I will never be suckered into going with them again. Service sucks, am always having to reset the modem. I was told that their internet with ATT would support my security cameras ...they do not. And then don't get me starting with the deceptive billing practices. As the old boy said, "Fool me once, shame on you." Never again ATT and DirecTv...

I’m really irritated that this DIRECTV worker keeps parking in front of my house. I couldn’t get ahold of anybody through the 10 different phone numbers. I called to try and get ahold of the driver and I’m completely slick of this guy parking in front of my house every day in my parking spot. Like does DIRECTV not have a shop they can park their vehicles at or pay their employees enough to have their own parking spot in front of their own house?

DirecTV cable is a dinosaur and they must know it - pricing for my wife & I as current customers was regularly increasing, then would decrease after a long phone call to them...This went on for years until we finally cancelled in Oct 2024. Their poor service didn't stop there - after finally sending us a refund for overbilling, DirecTV decided to invoice us for a $30 cancellation fee over 6 mos after cancelling and already receiving a overbilling check from them to close our account. We called and DirecTV wouldn't budge...Apparently their $30 cancellation fee was more important than their brand, customer loyalty and satisfaction...Our recommendation, DO NOT buy from DirecTV.

Boy what a fiasco! Long time DirecTV customer for over 20 years. My wife is retired AT&T employee which was ATT held. We moved back to our previous home which was rented but still had all the DirecTV connections. Was told by CHRIS over the phone that techs would come on a certain date to make sure the connections were good. Also promised a movers package with a $50 a month credit for one year and $200 gift card.

WARNING. Do not sign for Directv, OVER PRICED and signal problems, lots of missed shows/programs customer service is mediocre. 30/70 rating in my as opposed to 70/30. We're all looking for the 100 top tier rating, now I see why 1.4 star rating... "Transparency" it starts with management, 1 star from me. I was on the phone 2 hours so not want to get my blood pressure back up going into the specifics what more must I say.

I've been a D-TV customer for over 10 yrs. Recently I had to replace my two receivers due to malfunctioning, now my new bill is $10.00 higher because D-TV said they are advanced receivers. Every year D-TV increase your monthly bill without any explanation. I would not recommend Directv to anyone. When you get in as a 1st time customer they offer great deals, cancel at end of 2 yrs otherwise they will hose you. They don't care about the long term customers they have! It is so backwards, instead of providing great deals and keeping the loyal customers they would rather charge the loyal ones more. Like I said when nearing the end of your promotion start shopping else where and leave them. They are not loyal to long term customers. I plan to cancel and switch to fiber-optics cable coming to my area next month. You can also switch to DISH-NETWORK TV.

I do not recommend DirecTV for the following reasons.

I signed up for Directv 13 months ago but due to price increase I canceled my subscription. When I did I was informed I had a 2 year contract and had to pay $20 /month for 11 months to get out of it. I was never informed about this verbally or in writing. I complained to the company and was basically told tough crap. "It's our policy." I wish I could get this out worldwide so every one would drop them and they would go out of business.

They do not update their advertised promotions on their website. They specifically state on their website that the MAX channel is available for the first 2 months at no charge. This is a LIE. I spoke to a representative today and tried to add the channel, however, I was informed that "there is no such promotion". As many choices as there are for television service out there, you would think that Directv could no better....especially considering their prices for service.

I signed up for DirecTv. Worst decision ever made. Canceled after 2 months becaus I was charged for a movie package I never ordered. Had auto pay but had to change card numbers. They take 6 weeks to update their records so I was charged late fee. Canceled service today but will be charged for the full month of April even though I will not watch Directv. Was charged $ 420 for disconnect. Ask them to credit my April service charged against cancellation fee. Was ridiculed by customer service agent. No more Directv for the rest of my life!!!

Avoid switching to DirecTV at an AT&T store based on promises alone! We made the switch only because they assured us we'd have access to all NBA games, especially Golden State Warriors matchups. Unfortunately, this turned out to be false, as the required add-ons weren't included. Even with the add-ons, some games are still unavailable for streaming in our area. We never faced such issues with Comcast Xfinity and may have to return to them. Additionally, what you're told online and in-store often contradicts—it's clear that they're not aligned on their information or policies.

I canceled my subscription to DirecTV a couple of days after I got it. I got the sports package at $69.99 which I felt was too expensive. Because there was a limited number of channels (less than 30) and no equipment. I needed to get a Disney subscription to use ESPN+, and I could not use the ESPN app on my other devices. Also, there were no local channels. For $69.99, all of these things should have been included. I could have complained. However, they would not have heard. They hear me now.

Hidden contracts through AT&T. I call to cancel, they told to pause it for 3 months and I had a $90 credit. 3 months go by and no one knows about a credit but it's $96 a month for 3 years or $360 to cancel. Scam artist and hidden contracts. They should be put out of business... customer service is like fighting with street trash.

I would not recommend direct tv to anyone. When you get in as a 1st time customer they offer great deals, cancel at end of 2 yrs otherwise they will hose you. They don't care about the long term customers they have! It is so backwards, instead of providing great deals and keeping the loyal customers they would rather charge the loyal ones more. Like I said when nearing the end of your promotion start shopping else where and leave them. They are not loyal to long term customers.

DO NOT SIGN UP FOR DIRECTV! The service did not work. I called to cancel and was told I needed to troubleshoot or be charged almost $500 to cancel!! This is a horrible, horrible company. This is the worst customer service I have ever experienced.

First, if I could give a MINUS 5 star rating, that would be too much. We started with DirecTV January 23, 2025. We have experienced nothing but issues since. I have called, but issues still persist. The channels go in and out and error message of "We are experiencing temporary issues playing this content, please give it a moment and try again" or "video still loading, try again later".

My title says it all. I bought my DirecTV plan for someone who needed the service as white noise. This person was elderly and in failing health. I signed up with a no contract agreement with the sales department person. As anticipated, the individual passed away last week (6 months since getting DirecTV,) and today I called to cancel the service. Lo and behold, there is a 2 year contract in place and a $360. buy out. I would NEVER have agreed to this term given the dynamics and have clearly been dealt a bait and switch agreement.

They are the worse company I've ever dealt with. They send out their billing late and then you have just a few days to mail it in. No ways the postal service will get it there in 3 or 4 days so then they can charge a late fee. It happens to me every month, then they always going up for some reason sometimes twice a year, just as soon as Suddenlink gets their lines in I am done with this company, they are the worse ever. People if you can go with other companies for sure.

I decided to try ATT-Uverse internet for my family. Deceptively the customer representative when I asked about cable TV said that this could be provided. However, it was not made clear that this was actually through DirecTV. It has been no less than a nightmare, especially with DirecTV. The installer from ATT-Uverse did not properly install the device to stream DirecTV on one of our smart TVs. A second ATT-Uverse technician did finally get the setup done properly. However, in the meantime, DirecTV sent two more TV devices even though I called and explicitly told DirecTV the original device was working. Now I am being charged $120 x 2 for two extra devices that took > 10 days sent to my home.

Never use this company. They will keep raising your bill monthly for the same services. Also Lord forbid you go through hard times. They disconnect services and keep billing you for future services. Extremely hard to cancel services.. NEVER USE THIS COMPANY.

Directv has the most awful customer service I have ever encountered. They lock you in to a rate for a set period of time and then after that time has expired they constantly increase your price. Discussing your bill is extremely difficult. Canceling is extremely time consuming and difficult. To cancel you need to call, wait on hold for 20 minutes only for a representative to have to transfer you, then to have another representative harass you to keep the service for another 20 minutes. I cannot express how dissatisfied I am with this. The entire layout of this company. The only reason that I agreed to get them in the first place was because cable was not offered in my area. If anyone is considering getting DIRECTV, I would urge you to not.

Called to cancel and was told it would cancel the following month and I owed nothing. I knew that was incorrect since I would have it for the month of January. 3 reps told me I owe nothing. I received a bill for 2 mos. I called and was again told I owe nothing. They do not follow government rules. When a customers asks to terminate, they need to make it easy for the customer and are not allowed to pester you or strong arm you. DTV will call multiple times daily asking why. Why? You’re too expensive. Much cheaper to go with a streaming service.

I canceled my account in May. The account remained active through August. I have spent several sessions online and on the phone to resolve this. Today was just short of two hours on the phone, six transfers and a hangup. The situation is still not resolved.

Formal Complaint and Cancellation Notice for DirecTV Services. To Whom It May Concern, I am writing to formally express my profound dissatisfaction with the customer service I recently received from DirecTV. This dissatisfaction led to my decision to cancel my long-standing service with your company. Background: I have been a loyal DirecTV customer for many years, maintaining service at multiple addresses and consistently paying over $200 monthly for the privilege of your programming. This relationship has been built on a foundation of trust and mutual benefit, or so I thought.

DirecTV managed to twist what you think is a good thing into a Horrible business ethic. The promoted long term price lock is offered as a good thing but the sneaky thing they do is change $$ by month for cancelation. Think 5 times before entering a contact or simply, don't do business with them. There's always alternatives. Do not recommend!

I tried to cancel my account for months. Spoke to multiple different reps. Was told I would be transferred and the line would click dead. Once I was finally told my account was cancelled they wanted their stuff back so I USPS shipped it to them. No big deal. Then they start trying to come after for overdue balance. Ok I try to cancel but sure fine let me pay you. It took almost 6 weeks fighting with them over the phone online and In store jumping through hurdle after hurdle for them to hopefully finally accept my payment be given a confirmation number but they have yet to take my money or give me a confirmation email. Never use them and never trust a word they say to you. Wish zero was an option.

I haven't been with DIRECTV for even a year and this is absolutely terrible. I have been with directv before and they were OK. My picture is freezing up, it records show I did ask it to and a lot of the shows that are recorded the pixels get all messed up. Some of the shows I want to record will start late or end early. I don't know what happened to them but I really wish I could go back to Dish TV. The only problem with that is the contract.

I have been a continual customer for over 15 years. Every year the prices go up and up. They have promotions that last six months and then you have call in again to try to get it reinstated. Of course it rarely is. I am paying now close to $200 per month. They obviously don't care about customer loyalty or attempt to show they want you as a customer as there is no budging on lowering my bill. I just cancelled my one premium channel to save a few bucks. Not nice. I would not recommend this company. I need to get the wherewithal to unplug and learn how to stream or use another company.

Straight up scam. I canceled during the free trial and they still charge me for a month of service and I’m having to file a dispute with my credit card company to get the money back. Spent a significant amount of time with their “customer service” and even have a screenshot of them lying in that thread.

DirecTV is screwing customers over. They are selling people services and forcing them to commit to a 2-yr. contract without explaining that in advance. Why do you all allow these type of behaviors from your so-called employees?

Great customer service. Always helping me with my TV issues. Customer service representative, Romaine, helped me solve my problem in a quick manner. He was very professional and sweet. Thank you very much.

If you or someone you love is still using DirecTV, just know they are being taken advantage of in the most cruel way. This company should’ve gone out of business decades ago and I can’t believe my dad was still using them. Unfortunately he passed away and never got to use his new Smart TV. Most likely because every time he called to cancel they gave him some crap like they gave me. They absolutely will not accept “No” as an answer. I have cancelled twice now and they’re still emailing a bill. It’s almost $300 and the worst part is thinking my dad would’ve paid them whatever just to keep watching absolute crap TV! I would be willing to bet 70% of their programming is commercials. The rest is Shopping Network, Pawn Stars and Dog the Bounty Hunter. For the love of God, just buy a Smart TV. You’ll get so much free TV. You will just be paying for internet of course.

Canceled directv 1/22/25 before the billing cycle ended. On January 26, 2025 was completely done with DIRECTV. A customer service rep from DIRECTV called us back, pitched us a new billing amount with the same programming. Emailed us the new billing info that is supposed to run for the next 12 months starting January 27, 2015. Then we got an email today of a new bill for $162. This is a complete bait and switch.

Do NOT purchase! My elderly father ordered DirecTV and was told after billing him over $400 that internet was not available in his area. After several attempts to contact them, he was instructed him to use the label in the box to return the device and he did, hadn't heard anything from them, so He attempted to contact them and they hung up on him when he asked for a refund. I am his daughter and I attempted to resolve the issue with them and again was refused the refund due to him not having a receipt that he took it to the post office. I do not recommend!! They should have been able to tell him BEFORE buying anything that his area was not serviceable.

After my Xfinity bill went up I was offered DirecTV and save $50 a month. When I signed up and got the equipment I was bombarded with phones calls because I have been busy. Once I got a hold of someone I was ready to hook up. After 2 hours of trying to get passcodes, emails, passwords etc. I finally got the connection but now I needed to pay an extra $30 for a Firestick because my other TV wasn't a smart one. So now it took another 2 hours to get the Firestick going. Then when I needed to register it wouldn't accept my email so now I had to make another email account and that took another hours to do. So if you do the math 5 hours to connect. Back in the '80s you plugged the TV in and the cable box and off you go. When you pay make sure you have nothing to watch because this was ridiculous. I hope it's worth it.

I just got cheated out of $240 from DirecTV. I was disconnected from October to November of 2024 so DirecTV offered me a deal if I paid 50% which was $240, they would take them to 50% off which will bring my balance to zero and I would have to make a payment until February of 2025 which would be $33. So everything was fine till I got a bill on January 17th saying I had $170 bill. Of course I called and disputed this, tell about the plan we had, they denied ever having a record of it saying.

Directv left me on the phone for over an hour. They promised to turn my services back on after a misunderstanding on their part. Then had me on hold a second time. Directv then tried to force me to pay for services that I have already paid for. Always people from India, and they are rude and mischievous. Worst service provider I ever had. They get zero stars from me. I would not recommend them ever.

The lack of customer service is a HUGE concern, and this company fails to provide equal access to senior citizens. My elderly mother signed up with DirecTV when her cable company stopped providing service to her area. From the beginning, we have had nothing but trouble with the service. The streaming device provided has randomly lost connection with her internet on multiple occasions. After doing all of the troubleshooting possible at home, I called for help. I requested that a technician come out and was informed that they don’t have technicians. When asked how to resolve the issue, I was told to get a technician. When asked how to go about finding a technician that would have knowledge of DirecTV devices and service, I was told to “ask a neighbor or a friend.”

DirecTV is horrible. I have had direcTV over 5 years and I have had numerous issues with transmission, excessive buffing and poor customer service. Good luck getting to talk to someone in their customer service unit but beware as you will be talking to an individual in a 3rd world country. I got rid of direcTV in December 2024 and they have the nerve to charge me $60 for breaking a contract I knew nothing about. I have submitted a claim with the BBB to get my money back.

This company is a joke. I didn't find out until after signing up that they don't even provide the channel (ABC) I wanted to watch, although it was advertised as being available... a complete lie. I haven't used the service at all, as I don't watch TV often just a particular show. I tried to dispute it with my bank on this basis but was denied. I paid $87 bucks for nothing. Not cool in any way, shape or form...they should be ashamed of themselves.

This is the worst company I have ever dealt with. This is only the second review I have ever done in my life. This company has given me sooo much grief. They are impossible to deal with. After putting up with numerous problems during the two year contract, I tried to cancel my service immediately due to a $55.86 increase in monthly service. First I was referred to their Loyalty Department, where I quickly learned they have Zero Loyalty. Then they charged me $166.99 for an additional month. I disputed the charge and now nearly three months later they are continuing to harass me for that charge. I would prefer to give them Zero Stars, because one is way more than they deserve.

I have had Directv for over 10 years. I was offered a free upgrade in October 2024. They scheduled a technician to install it. The next month they charged me for it. I have called numerous times and they say that it shows that it was a free install. It was never removed from my bill, I have talked to probably 8 different people. Let all say it will be removed. It is now January 2025 and I came home yesterday to my directv. Being turned off because of me, not paying the $596.01. I was on the phone over an hour last night trying to get this fixed. They say it can take up to ten Days to get this fixed and get my service turned back on. So as of today I still have still not turned it back on. Therefore I am paying for a service that I am not receiving. This was their mistake, not mine. I am a very disappointed customer after 10 years.

I've never been so mad. Call (numerous times) to get hopefully things corrected and I can't even hardly understand whom or what I'm talking to! DirecTV has become a joke to us customers. And my review is not only my opinion but the opinion of my family and friends who I sent to DIRECTV.

I have had DIRECTV twice now. The first time we never could get a tech to come out and service our equipment. It would take them four or five times to actually make the appointment. It was very frustrating. The second time we chose to go with DIRECTV. I suspended my account over the summer because we travel. We chose not to carry on with DIRECTV because of the cost and service. They kept increasing their prices. When the gal called to add additional channels, I told her I need to cancel my subscription. She said she would get it taken care of and have it canceled. Now five months later they’re telling me I owe them five months. They call night and day and tell me the same thing and I tell them the same thing over and over and over again. They won’t even pick up their equipment and are quite rude. Now I’m afraid I’ll have to get an attorney involved now. It’s been a huge headache.

I’ll never go back to DirecTV. There are no more benefits with there service compared to other providers. In fact you pay less with a streaming service with no hidden fees like DirecTV has. They attempted to lower the one monthly payment to persuade you in keeping their service. Don’t use the online chat option because the person on the other end is a little slow having to explain like it was a 5th grader.

Horrible wait time and customer service. I have been with DIRECTV since November 2016. My bill has gradually increased. When I contacted customer service I was transferred to another department. After 47 minutes from the beginning of the call to the end I was informed there was nothing that can be done about the $30 dollar increase in my bill. I will cancel my account and find a better option.

I am getting charged $2.99 for episodes of a program that was included in my package. Andy Griffith episode were not PPV until just recently. How many more programs will this happen with. Save your money and subscribe with the competition.

I have been a DirecTV subscriber for some time. Due to an extreme increase in cost, I've decided to cancel my service. It took me several hours with customer service, several transfers, and dropped calls before I finally got it done. Now, another problem began- sending me my refund. They have been sending me statements (for three months now) with a -$66.25, which means they owe me $66.25. I called customer service again to inquire about refunding me the money. After another excruciating experience of keeping me on the phone for a long period, she wanted to transfer me to another customer service again. Why is it too hard to ask for my refund but if someone owes them money, they want it asap?

I have AT&T Uverse, Internet and Wireless and have had for many years, to the extent I am considered a Loyalty Customer. I decided to move to a TV Streaming service and spent 3 hours talking with the representative and chose to do the 14 day trial. The price I was quoted was $110 per month. When I followed up 24 hours later to ask a question was informed by a supervisor that they would not honor that price. To get that price I would have to set up a new DirecTV account and sign up via the internet. To do so would require a new email address etc. The supervisor who would not honor the price was Jason. He told me that the reason they offer a 14 day trial is so you can be sure what the price is before you move away from your current service. This is TOTALLY a scam. Do not waste your time. I only wish I could get the hours back and put to better use.

DirecTV SUCKS!!! My son has had it for 15 years and it means absolutely NOTHING to them😢 ice and snow had come off the roof and knocked the alignment out so I called DirecTV and went over the problem which I guess for the person I was dealing with was a CHALLENGE besides being CONDESCENDING and RUDE and spelling input to me😡😡😡 I was told it would be $99 which blew my first head gasket because it’s our equipment (not like we had other options). Then she told me about the equipment insurance for $9.99 mo which blew the second gasket so fine sign me up and the tech may want to take up residency here because it’s going to happen more (a steel roof) BUT WAIT THERE’S MORE. I asked if it could be moved AWAY from the roof. With that she responded it would cost $49.99😡😡😡😡😡😳 so I made the appointment for Friday 12-4.

Our service was acting up and we made an appt. for a tech to come to our house 12-10-24. I got a text on my phone that said the tech was on his way. This was 11:23am. I got my 2 dogs on the leash & tied up. At 1:37pm the tech called to say he would be here at 2:10pm. The tech said AT&T just told him about our appt 2 minutes before he called. I HATE AT&T's service!!!! It's impossible to get to talk to a "real live person". Charges on my bill that I don't know what the heck they are 4. Poor to none service on phone & DirecTV & internet speed! Go somewhere else. AT&T is a headache. I will say the tech that came was VERY NICE!

Beware! They Don’t Care!!! I have had DirecTV now for over 4.5 years and have been charged $16+ a month for a channel I receive Free from their partners at ATT. So when I called in to cancel the service, the rep was rude and kind of laughed at my scenario and said, "Well, ma’am we don’t know what service you have on your water bill either." Way to handle an upset customer! So all in all…. I have paid just shy of $800 for a channel I get free with my internet and barely watch. And they were willing to credit me a Whole Months Worth!!! Wow! A whopping $16!!!! What a joke! I’m out from DirecTV from here out!

ON Nov 18, 2024 at 6:21 PM we signed up for cheaper Frontier service. Which Includes DirecTV streaming. However, we did not receive internet or DirecTV until 11-23 7:30pm. DirecTV has a 14 day cancellation policy, that they refuse to Honor and want to charge us a $480.00 cancellation fee for a service we cannot use, since the Frontier, fiberoptic service would not work at our location. Frontier credited us all fees and apologized for the inconvenience, but DirecTV streaming says we have to pay for 2 yrs of service. The rep From Frontier put the App on the phone on the 18th, but said, "Don't activate it until we switch your internet on on 11/23." Didn't work, so we switched back to Spectrum and have internet again. DirecTV wants us to pay for 2 yrs of service.. Completely ridiculous.

Directv is a disgrace to all services in this area, they have raised my services a $100 in 2 years and not once did they inform me of this and I've always had auto pay so I don't always pay attention. And they refuse to explain to me why. They are shameful liars and honestly I would rather pay the higher prices at Xfinity than continue with this deceitful company.

Due to a change in the status of my financial accounts. I decided to cancel my DirecTV account. This was a challenge as they wanted to give me a gift card and not refund my money to the original credit card or send a check to me. I do not want a gift card and stated this. The person on the phone said that this is the only way the company can refund the money as it is company policy. This is completely unacceptable. I don't want a gift card or any other card. Just simply refund the money or send a check.

After 21 years with DirecTV high speed internet became available to us. After some research we found that we could utilize streaming services much cheaper. I attempted to cancel DirecTV on line but had to talk to a representative, then another. The object, of course, was to try and convince me to stay with them. After about 30 minutes, listening politely, and being offered a price about half of what I was paying, I finally had to tell the rep that if he didn't just cancel my service that I would cancel my two phones as well. That was on 8/3/24. I was advised that by cancelling the service on that date I had a zero balance. I then started receiving bills for about $173. I assumed bookkeeping would get caught up and all was well.

Please don't use DIRECTV. First of all, they make you sign up with a 2-year contract. If you try and cancel you will still be responsible for part of the remaining amount of the 2-year contract. Secondly, you cannot make payment arrangements or change your billing date if you are having a hardship. Plus compared to other streaming services DirecTv is expensive. Every add on can bring your bill up almost $30 for one add on. Don't do it. Please find another option.

Terrible experience, we were lied to and deceived. We were charged more than quoted for a package that didn’t have the one channel we wanted-the game show network. We were told we couldn’t cancel for two years without paying a cancellation fee. Total fraud.

Been a DIRECTV customer for 15 years. I wanted to switch to streaming service since satellite is so expensive and outdated. They wouldn’t waive the early cancellation fee for me to stay with their streaming service! They lost a customer over $70 so I am now a Hulu TV customer.

Had Dish for 25 yrs never a problem. Wanted me to pay $20 for a remote that was worn out. CYA! Had Direct installed. Fantastic color & picture quality. Just 3 days in, would lose signal due to weather, transferring to internet, what weather, Not raining. My Dish wouldn't lose a signal thru a Nuclear Bomb! Pictures would freeze-up and sound was up & down. Tech came out, put another head on & different remote. Yesterday intermittent rain and signal loss MOST of the day & night. Transferred to my internet which was good. Didn't miss my shows. Guess Direct isn't as good as Dish when it comes to signal loss. But Picture Clarity & Color is Awesome!

Called to cancel my service because it was too expensive. Dish was much cheaper. When I talked to a gentleman about the price he said they would change my rate to match what Dish was going to charge me so I said I would stay. Two bills later they raised my rate. Only 1 bill at the promised rate!!! Called to talk to them about this and they basically said OH Well!! Dish here I come.

I switched from Xfinity to DIRECTV March of 2024. I waited till now to write a review. It has been eight months and I am very satisfied with DIRECTV. I have not had billing issues. I have not had issues with my service or interruptions. I moved to a different town five months into having their service and there were no issues with having my service moved. I was not charged to move the service to my new address. I was able to make the appointment to move my service to my new address online, it was fast and easy. Paying my bill online is also very convenient. I have called customer service and the experience was pleasant with no issues. I currently have one of their bigger packages so my bill is around $150 a month BUT I get WAY MORE channels with DIRECTV in my current package than I received from Xfinity and I was paying more. I’m very happy with my DIRECTV service.

"I had an absolutely terrible experience with customer service, and I feel compelled to share my frustration. I recently spent 15 long minutes on the phone trying to pay my bill, and it was one of the most exasperating interactions I've ever had. From the moment I was connected, it felt like I was talking to someone who was more interested in getting off the phone than actually helping me. The representative seemed untrained and lacked basic knowledge about their own billing process. I had to repeat myself multiple times, and it felt like I was speaking to a wall.

We had been customers for over twenty years without any issues. However, we have now cancelled our service. Customer Service is totally useless since the representatives follow a "bible" of preselected responses and never actually help you. The service gives you "free" programming and then charge you for it the following month if you don't cancel it immediately, which is very difficult to do. When trying to cancel service, you are informed that they don't prorate refunds but will keep any overage you have paid.

If I could leave a zero I would. I have been a customer for years, a slight pause in between but was dumb enough to try them again. My bill was never the same. I had bundled Directv with internet. Centurylink, terrible. AT&T should have stayed in their own lane and stuck with phones. Now they carry a reputation that coincides with Directv. I called to cancel, I had no contract, they conned me into getting a streaming device to keep me as a customer. This little POC device locked me into a year contract. I am not happy with the service that was provided and to lower my monthly bill we lost many channels. And locked into a contract. Wow. So I called to cancel and the representative that I spoke to was "management" very argumentative and rude. I learned my lesson. NEVER again will I do business with this company. Pretty telling that even the people who came to do service for them talked and thought poorly of Directv. Buyer beware.

We have been mislead by an incompetent clerk who said when we replied to a "Free Upgrade" that we had to pay for the upgrade which was over $120. We got the part which was a little, I call it a "dongle" and replaced our small box with it and it was terrible. We immediately called and complained about it. Shortly after we received another free upgrade offer and I filled out the form and received the upgraded box, replacing the dongle and it worked much better. I called DirecTV for a refund on the unneeded part and a rude supervisor "Dana" said we were one day late and refused to correct their error or give us a refund. We are a long time customer and of ATT but we are leaving in disgust. Go anywhere but DirecTV, they are horrible.

Have been a customer for close to twenty years. They seem to get worse every year, they have the same movies every day on FX, TBS, etc. When it's time to renegotiate for the next year they never have any kind of savings to help lower your bill and they charge you for everything. My one top problem with them is when you call you always get someone you can't understand so you spent most of the time saying, "Excuse me can you repeat that." When they give you a free preview of the premium channels it's all old movies I've seen. Shame on you, DirecTV!!!

ZERO STARS!!!! I have been a customer for 30 years.... THE WORST CUSTOMER SERVICE OF ANY BUSINESS. They should close up shop!!! I just canceled after 30 years and no one cares!!!! There are too many other options out there to be treated like this.... Let's see if they reach out to me.... Doubt it.

I have been with Direct TV now for a few months and it's been nothing but problems. Streaming service has so many issues, half the time the channels stream slowly or won't come in due to too many people streaming. It stops streaming in the middle of the show. Constant issues with the remote. Then all of a sudden the price changes after signing up with a two year contract, so the contract means nothing. Then they promise you a Visa card which I haven't gotten to this date. Also lost 12 channels for a while until they re-negotiated. No compensation for that. Even if you did get the twenty dollar compensation....they just tack it back on the next month and claim it's a price increase even though you have a two year contract already. I have never had a TV service this bad. Direct TV doesn't even deserve one star. Maybe a class action lawsuit would help out. Then they promise you a Visa card which I haven't got to this date....this could go on and on. When this contract is up with Direct TV, I WILL NEVER GET IT AGAIN!!! WORSE SERVICE EVER!!

This company is the worst. Their "customer service" is a joke, their packages are insultingly expensive for what you get. When I went to cancel service after just a month I was told that if canceled then I wouldn't get the 250 dollar gift card given after 90 days so I waited and never received the gift card. "Customer service" told me that there is no such offer and refused to honor the air made by their representative, they says the best they could do is a 100 dollar gift card. Hell I think I deserved that just for sitting on the phone with them for 3 hours trying to figure this out. Please if you read this then accept my advice and run away, run fast, run far, these people are vultures.

I recently subscribe to DirecTV. They pretty much did not give me an option but to sign up for 2 years. I chose the cheaper package but I was still paying 130 plus tax. Anyway I'm moving and they charging me $ 400 for cancelation fee which I think is too much money. Channels are lame, not much to watch and nothing they give is new. Not worth it.

My father passed and my mother went to AT&T/DirecTV store in Anaheim Hills to complain of poor internet. They convinced my 84 year old mother to close the account and open a new one in my mom's name and suggested she switch her old DirecTV to the new wifi equipment for better service. DirecTV installer came to the house along with the AT&T Supervisor that did the transaction with my mom. They were unsuccessful in getting the new equipment to work cause the internet working. After a few weeks I helped my mom switched to Spectrum for better internet and less expensive TV. We returned all the equipment in Jan 2024 and closed the new account since they couldn't get it to work. ISSUE- they keep charging my mom's CC for $123 each month even though they confirmed both her accounts were closed and equipment received. We've had to call Wells Fargo every month to credit her CC for the charges.

Directv used to be a good company, but they have really hit rock bottom. About a month ago I called to make certain my NBA League pass would not renew. The rep kept pestering me about adding on all sorts of things, and I declined them all many times over. I said I had to hang up and did so. I went online to look at our account since I am due a measly $20 refund for the ESPN/Disney debacle. Now I see he did add the Sports Pack I declined. I already have the majority of these channels on the package we have, so why do would I pay for them again? The rep I spoke with this evening said she took off the Sports Pack, but it is on my next bill. I think I will also complain to the Attorney General about them adding things you say no to. I can understand why they have less than 50% of the subscribers they used to.

Horrible customer service. I pay for premium service and DirecTV has not renegotiated to keep Disney-owned channels (ESPN). I called and they wanted to charge me extra for an alternative. I asked to speak with another rep and I was hung up after 20 minutes (it said my wait time was 30 seconds!!!).

I bought the 99 month package Directv streaming. I have been a satellite customer of direct tv for 10 plus years, then went to streaming to save money. It seems like every year we lose some channels for several weeks because of direct tv and channels negotiations. Our price is never adjusted for our loss, we keep paying same amount even though we are missing sporting events. I am tired of the games they play and as soon as my contract is up I am switching to Sling or Hulu.

I am very disappointed DTV dispute with Disney and cancellation of ESPN stations and others. Been with DTV for over 20 years but many competitors are now calling me to switch providers. Will give small window to solve before I make my decision. Get it done.

Nobody ever answers the phone (I'm on hold right now as we speak). They take away stations with no warning or any less cost on your behalf. The bill runs up all the time and less and less sports stations. They don't care about you as a customer. Just as a person who gives them money. I'm still waiting for someone to answer me on the phone or on the text.

I have had Directv for about 15 years. I was hesitant to signup but with the opportunity to get Sunday Ticket I stayed with them over the years. Of course, now that service is not available. The price seems to be always going up and I continuously have to call and ask for a reduction. If you like calling customer service every few months, there is always an opportunity to pickup a movie service or program discounted and lowering the monthly service with a discount that last for 6 to 12 months. Customer Service usually starts with an overseas operator but if you talk cancellation then you eventually get the loyalty customer service agent that's stateside. The stateside cs operator seems to have more flexibility.