Consumer Complaints and Reviews
Unfortunately, I have been a customer of this farce of a corporation since 2009, and I cannot WAIT to switch to DISH or DIRECTV. Shame on me for being the only resident on my street who uses the oppressive corporation known as COMCAST!!! When the installation occurred in 2009, it took the representative approximately nine hours, and, he could not speak English. He sat in my chair, acting as if he was doped up on **. Since that time, Comcast has caused so much stress that I am surprised I am still alive. Their shenanigans starting this year, should be labeled as illegal.
Comcast is "offended" by programs with Christian content. Each time I view this type of programming, I am "punished" by the TV freezing, or the modem is rendered inoperable. To punish my internet browsing pertaining to eschatology, they turn off the wireless service, the airplane mode, and inject a network into my laptop so that I cannot engage the internet. Recently, they started sending my name and phone number to employees in Mexico, who terrorize me with demonic and immoral content phone calls, as if these Orwellian gas-lighting techniques are going to suddenly turn me into an atheist. KEEP DREAMING.
When calling Comcast due to their stupid error messages or well-plotted and vindictive digitized failures, and, when asking for a technical support representative, I am transferred to a country 14 hours away and the representative is unable or REFUSES to rectify the problem. I am then transferred to someone in Mexico or Nigeria, who is unable to speak English, and can only respond with the verbiage "bop bop." They "recommend" that I watch TV on my phone (go figure). The irony of these "representatives" is that they know how to bill customers for services they are forbidding them to utilize, yet they cannot troubleshoot, or REFUSE to troubleshoot (if you're a Christian working for a Christian institution). These people are evil and maniacal, and if I complain, I am inundated with threatening emails from representatives facilitating bogus accounts, or harassed and bullied over the telephone.
The problem with this corporation is that it is entirely too focused on monitoring citizens who are Republicans and/or Christians, instead of conducting the business of servicing customers. They would rather waste time punishing people just because the 2016 election did not suit them. Oh, boo-hoo, sob sob, sniffle, sniffle oh won't you cry me a river liberal. If Comcast does not want people watching Christian content, they should not offer it in their programming repertoire (or make it too difficult to view, EVEN if customers are paying for it faithfully ON TIME every month). I fail to ascertain why customers are transferred to "representatives" in other countries. Why can't we speak to people in the United States? WHAT? Is it illegal or just plain politically incorrect to speak English, have a brain, or to think independently? Oh, excuse me, I forgot. We're supposed to be dumbed down morons. KEEP DREAMING.
To add insult to injuries, they have the unmitigated gall to attempt to disconnect the power in my home. I suppose the next course of action will be for them to barge into my home unannounced and stalk off with my bible. The cruelty of Comcast knows no bounds. If you complain, they have the capability of logging into your email account, posing as "characters", and inundating you with non-stop and bullying emails and scams, and, yes, even threats.
Let me start off by saying this, Comcast is way too expensive but the good thing with the service is that they do give their customers time to pay their bill. But last week they said that I owed them $469.00 and they said I have a two past due amounts and I told them there is no way that I have two past due amounts. smh. But I will be letting the service go. They too expensive.
I signed up for service in January 04, 2017 and I have had nothing but problems since. They never came to the appointment dates. Left us waiting for 5 hours. Even the installation was done incorrectly. Now it is February 07, 2017 I receive my first bill for $441.63 and they say I have a past balance when I have only had Comcast for 1 month. After many phone calls, 5 or maybe 6 people no one can help. They repeat themselves over and over. All my time is wasted and total lack of customer service to solve the issue. I am at the point of the highest point of being angry. The customer service is HORRIBLE. They lie all the time. And don't solve the problem. I want to cancel... I have been with them ONLY 1 MONTH AND I WANT OUT.
I have had the WORST experience with COMCAST techs! His presentation was just as awful as his work. Oversized t-shirt, food stains, pants hanging and dirty sneakers!!! Chipped paint off my baseboard, nailed the cable too high from the carpet and put the connector at the top of the steps looking bulgy and unprofessional. He left me with cable clips, pulling up the cable as he watched me, and did nothing to help me nail the clips back to the baseboard. In other words, I did his job and better! I requested a reimbursement for the charge they were charging for this unprofessional, it's not my house, so I don't care, job!! Made me want to cancel my entire subscription!
I am writing because it is important that companies that have a monopoly should be reported when their customer service is bad. I have contacted the Vice Mayor of Alexandria, VA and made him aware of it. I will also file a better business bureau complaint. On Feb 5, 2017 is Super Bowl, Sunday. Comcast had an epic failure for the whole night. Not just a couple of hours, so there was no tv and internet service. You couldn't use the high price service at all. Totally unreliable, which we had better options, they can make a bundle.
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A word of caution if you have Comcast, REALLY check your bill each month, they love to charge you for equipment you do not have or have returned. Recently I switched/updated 4 pieces of equipment and returned 3, a month later I saw no change in my bill, and even though I had print outs of my returned equipment, this company informed me, after two calls of approximately 1 hour each, that they would still have to do a search to ID missing equipment. They did not want copies of the slips I got from the store I returned the equipment, just had me read all the serial numbers over the phone, three times. These folks are idiots, no training what-so-ever.
To make matters worst, yesterday our TVs would not permit access to any networks. After 8 hours of phone calls, we were told one of our boxes was not listed on our account thus it was turned off (not sure why this impacted 3 of 4 of our boxes but it did), and again we had to read the numbers to the idiot at Comcast. This along with rebooting and various other things, we finally seem to have everything working and believe our account is squared away, at least UNTIL OUR NEXT BILL. As many others have said, the customer service is so bad, and they really do not care about the customers. I really wish the AGs of some states would investigate this so-called "service company", I am sure they are charging many others for equipment they do not have, and who can really figure out their bills?
It took a month to set up an account for my father who lives in assisted living in Pompano Beach FL because the last resident left an unpaid balance. It did not matter that I was trying to open a new account. Comcast first put the account under the assisted living director's name, then my father's name instead of my name. However, all the bills came to California, under my name.
My father has left the facility and moved into hospice. I called to cancel the account and was told only my father could close the account and that I could not remove the auto payment either because the account was not in my name. I explained that he was unable to call or visit an office and that I had been responsible for setting up the account and for billing since creation of the account. I was never informed that the account was in my father's name and no paperwork reflected that. The people I talked to about this matter kept telling me they could not talk to me about the account, that my father needed to take action and that I should go into a local office in Florida. I explained that I lived in California. Nothing has been solved at this point.
XFINITY GAVE ME NOTHING BUT RUNAROUNDS. I signed up for service in January not sure what date to be exact. The tech went out there to install my service but was unsuccessful due to having "UNDERGROUND WIRING OR CONSTRUCTION ISSUES". They set a date for the team to go out there and repair what was needed on 1/31/2017 and then again on 2/2/2017. On 2/2/2017 they were not able to do anything about the underground construction because they needed by neighbor's consent to get under their driveway. If they knew this way beforehand they could have told me and I would have been present at the time with a letter of granted permission from my neighbor. They would not go back the same day until another 10 days. Making a new customer wait 3 to 4 weeks for this is unacceptable.I cancelled my service and I'm waiting 15 days for my deposit to be refunded...
Horrible service, substandard equipment and the worst customer service I've ever experienced! I pay over $220 per month for X1 services that on a daily basis are not available. Every day is something new, today I opened the guide scrolled to select a channel and clicked enter. After several minutes of trying to load the channel I received the infamous xrexxxxx error! Experiencing difficulty accessing channel try later! For god sakes it's CBS. I can get that with an antenna! Tried another channel, NBC and got the same error. After several tries the system rebooted automatically which took 10 minutes and I lost all recordings during reboot.
I constantly experience delays in loading channels when scrolling through the guide, the ff and rewind features have a mind of their own and don't stop when play is pressed and on demand programming can only be viewed when it decides it wants you to have access! Calling customer service is useless. The answer which is always read from a script. Always ends with them asking you to reboot the box! How many times should I have to reset my box a day! This is big business at its best when they know options are limited. If there were more viable options Comcast would be out of business in a week.
Service is Horrible. The rating option should be zero. All I want to say is filing a complaint here is great. But sending a BBB report will get their attention as an organization. Those reports go to Brian **. Comcast customer service is the worst. But when you call corporate you think you will get some resolution. NOT. I have been dealing with a billing issue since 11/25/16. And still not resolved. My bill was paid in full but they find an old bill from years ago that was paid and the bank verified that. I will send a BBB report daily, weekly, monthly until I am satisfied as a consumer NO EXCEPTIONS!
I gave them 3 stars for the quality internet service package I have now. It is excellent and streams with very little issues, which is a good thing considering I have no other options, as there are no any competitors in my area. I also have a middle school, high school and college student at home. I cancelled Xfinity Triple Pay tv subscription, as I only paid it to keep up on the very few shows I watch. It was a no brainer to disconnect and began streaming. The few shows I do watch are being done this way with "no problems" Great TV through Roku and my son's Xbox 360. I have Crackle a free service, netflix/hulu together less than 25$ a month. I am going to try Sling for a few months as AMC the walking dead is streamed live on it. If I don't like it I will ditch it, and keep what I have. No contracts or made up packages that are forced down your throat, so you can do that.
All I pay now is 98$ per month including my internet, which cut my bill in half. Stay up with the times or get robbed blind. You can always use a nice little handy converter box that the government gave out for digital tv. I have one of those as well and get about 20 channels on it, with locals and so forth, works like a gem, and all for free. Why pay them $ for television. I cannot justify paying those prices for 2 or maybe 3 shows I look at. Capitalism at it's finest here. I will not allow Comcast Xfinity to screw me month in and out... They better change their ways or continue losing customers. Have a good day guys.
It is no secret that employees of Comcast who answer calls are off-shore and difficult to understand. At best, they repeat over and over how much they want to help. Why is it necessary to supply social security numbers when seeking help for a problem with Comcast equipment? SS numbers are NOT supposed to be used for any kind of identification and should not be a requisite for getting help with faulty equipment. Why should I have to dismantle my cabinet in order to obtain the serial number(s) on the Comcast box supplied and installed by them? Is Comcast just trying to skirt issues with their equipment and frustrate their customers? It would certainly seem so. If there were an alternate where I live, I would definitely switch providers.
Xfinity increases their fees and place limits to their service. Which is not part of the original contract and they call it policy changes. The consumer has no options because they are locked in a binding contract. Most consumers are not equipped to deal with the legal aspect of this situation which gives them an unfair advantage. To make it worse their service is not as advertised.
When I first got my service I had the $119 package which I thought would include most fees and taxes. Well I checked my bill statement and I had accumulated $13 for taxes and fees and I was cool with that but then I scroll on down and it's another taxes and fees which included a sports fee, a franchise fee, a broadcast fee and so on and after that I called Xfinity to go down to a lower level and the representative gone tell me that some of my family members may be upset that some of their channels will be missing and I politely told her that I don't care about them being upset because I'm the one paying the cable bill ANYWAY.
And I really think it sucks on Xfinity part to exclude NICK Jr from the lower level packages just to make the parents get the highest package. It's just not right. But guess what??? My 3 yr old got a tablet and she can watch paw patrol all day on there if she wants so everybody is still happy but Xfinity really need to do better to help their customers instead of just thinking about how you can profit from your customers because that is not a good look for your company (ijs).
Comcast frustration -- Comcast was issuing pop-ups during the fall regarding getting HD service. I ignored the pop-ups and eventually called and complained about the annoyance. Well, recently, received a postcard giving me no option to keep what I had. Being a non-techie, I had to find assistance to "activate" the new box. It did not activate and was told to go to a Comcast store. What an inconvenience! And yes, we were activated. We received a new box and I now have no HD... just a blurry TV mode. Why am I bothering with cable? Where I can get an antennae? I would like to know how Comcast has the nerve to put pressure on people. They are a powerhouse who owns us price-wise and service-wise. We play by their rules with no consideration.
Troubles setting up service after a move. I recently moved and prepared for the move by letting Comcast know I was going to a new address. I completed their "change of address" form on their website ("xfinity.com/moving") and got a confirmation email letting me know everything was good to go. This email did not go to my preferred email address (@gmail.com) but instead went to Comcast's email (@comcast.net). Of note, I have had past issues, so to prevent any problems, I had them turn on my service a day earlier (Jan 27th) than I would be there to ensure I would have working internet once I arrived.
Once I had moved in fully (Jan 28th) and plugged in my own modem/router, the same combo I was using for months at my previous address, I needed to call and activate my equipment, as usual. I spoke with a great representative on the phone, and he informed me that my address had never been serviced by Comcast. Therefore, a technician would need to be sent out so that he could run a cable line from the pole to my house. He said this should be done by the 30th (as of this writing, it is the 28th). I was not informed if there was an appointment I needed to make, or if any follow-up was required. My modem was not activated, my service was not turned on, and I have to go without service for a minimum of 3 days (Jan 27-30).
If I was told that service wouldn't be immediately available when I first put in for my move on Jan 25th, there would be no issue and I would have scheduled an appointment to solve that problem ASAP. If the automated online system would have recognized that Comcast didn't even have an option to service my new home and informed me of this, there wouldn't have been a problem. If I was given a specific date and could be promised that in X days time my service would be working, there would be no problem. However, as it stands, I am unaware if I need to activate my modem, schedule an appointment for a technician, pay for any of these services, or why I wasn't informed of any issues with my service being set up prior to my move in date.
So I'm a huge gamer and this is 100% the worst internet I have ever seen in my life. It is so bad to the point I'm not able to play because I time out or I lag so bad that it's too hard to even try to play it. Always times out. FIOS is 100% better. If you want internet that does not time out then please don't get this internet.
I signed up for service in December 2016 and I have had nothing but problems since. My On-Demand service has never worked and they canceled appointment dates without my knowledge. Even my original installation appointment was canceled without my knowledge and I took days off for that. Now it is January 25, 2017 and after many phone calls, 5 or maybe 6 techs have come here, 2 supervisors, 4 replacement X1 boxes, complete wire replacement from the Tap box to the house. Many broken promises and numerous tickets closed without correcting the problem, tickets never re-opened, numerous chat calls, this month alone 3 days taken off from work, 3 weekends wasted and total lack of customer service to solve the issue.
I am at the point of the highest point of pissivity (describing a level of being angry. Being beyond pissed-off). Oh, yes someone at the management level was supposed to call me by 3:33pm today (01-25-2017) and that didn't happen either. I heard the stories and hear the CEO promise better customer service and that's a lie. I paid $300.00 for early termination service from DIRECTV because of the promise that X1 was 100% better. That's a lie and today they had the nerve to take payment out for service I DO NOT HAVE.
I have been billed for a piece of equipment that had been returned ($2.50) over a year ago. I got a letter from Comcast 6/16 saying I need to provide proof of return; I returned copies of the UPS receipt to the address shown on that letter. Today, the person I spoke with told me I should have faxed it in. THERE IS NO FAX NUMBER shown on that letter, nor a telephone number. I am now supposed to pay an additional 10 bucks for voice activation. HUH? I am so sick and tired of Comcast nickel and diming me... there has got to be better service out there somewhere. For a "communication" company, they definitely fall short of the mark when it comes to knowledgeable employees/customer service/billing procedures. Getting out the two tin cans and a billy goat to hang them on. Cannot be worse than Comcast.
I have been a loyal customer with Xfinity/Comcast for 3 years now, they are the absolute worse decision you could possibly make. They demand their money but when it comes to customer service and repairs they suck. They also know you have no recourse against them and therefore they do not feel the need to satisfy their customers or treat them as human beings. Find anyone else but these people. Beware of anything from Comcast/Xfinity, they are fish crap on the bottom of the pond. Don't give them a single dime of your money. Don't be fooled as I was. I hate them with a passion.
On Dec.2 2016 I noticed Comcast had taken two payments from my bank account. They were only authorized to take one payment so I called Comcast. The lady on the phone stated I should contact my bank to get a refund because their process takes much longer. So I called my banking institution and they told me that the merchant was required to give the refund. So here I am calling Comcast again so they issued a ticket and told me it would take a week. No problem. I received a new bill Dec.19 stating I now owe 495.00 which was sticker shock obviously considering my bill is always paid. So I called and spoke with them yet again the gentlemen explained they had put the amount of the refund back on the bill. He then told me it would take 3-5 days to fix so I paid my bill Jan.4 and to my surprise mid January got another outrageous bill.
So this will now be my 4th call to Comcast. The lady is now stating they refunded me twice saying I never paid Dec. This is just untrue. I only received one refund that I was owed. She had me on the phone for over an hour didn't resolve the issue and tried to call me a liar and said I would now have to fax a banking statement. Fine the other issue is I was locked into a rate for 2 years so I was told well come to find out it was a year so now for another year I'm locked into a ridiculous rate of 205.00 for cable and internet. This has been the worst customer service I've ever dealt with and they have zero followup or follow through. Customer beware!!!
I waited a week for an appointment with Comcast and they did not show up!! Called next day and they said they did show and call!! Liars!! Two of us were here from 3-next morning!! To reschedule I have to wait another week!! I am coming from verizon so I am used to having the best!! Now it's clear why Verizon is the better choice! Better cable, better internet, better channels!! And customer service is excellent from Verizon!! Comcast thinks they own you!! I'm not done with them yet!! They are going to regret knowing me. That I can promise!! They leave a handicapped /disabled man without cable for over two weeks!! So all you Comcast customers do me and yourself a favor -- make the switch to Verizon!! I promise you will not be disappointed!! They actually have a real customer service dept!! UNLIKE COMCAST!!
The Xfinity TV remote has a "voice" option. You say what you're looking for and are supposedly given related information. Half the time, the stupid remote doesn't understand me, despite speaking slowly and clearly. Tonight I asked several times for "occult movies". It didn't know what "occult" meant. I then asked for "witch movie" and got, "I'm sorry, I don't use that kind of language!" Freaking seriously? It not only heard "witch" as **, it LECTURED ME? All KINDS of pornographic adult movies are on Xfinity, movies I wasn't looking for, and I get critiques over my presumed choice of "language"? Repeated request resulted in the feature being disabled for a time. This has happened before too, it thinks you're swearing and freezes or disables you. Totally nuts. Ready for a change.
Terrible customer service. This company is a joke. We have been without cable or internet for 2 weeks. Every time I call they say they will be here the next day and no one shows up. I'm so tired of dealing with these people. I will be canceling my services and letting everyone I know about this experience. Don't trust them they will just tell you what they want and don't care about the customer. I'm switching to Directv.
45 minute "chat" with Comcast service. Billing increased of 10%, with no explanation. Bottom line: To maintain my current service cost, I would have to "downgrade" my equipment (cable TV and Internet) - even though there was no equipment or service change in over 10 years. An apparent "scam" to upgrade service; if they had said, "we increased our fee", there would have been no problem (other than my shopping for a competitor). But, it was "my" fault for using "HD" service (which I've had since God made Adam).
TV and internet went down. Called Comcast number of times. They kept saying my router was bad. I had to insist that the TV does not respond either. First I was told, lot of neighborhood was affected and it would be fixed soon. When it was not got completely different answers. Then one of the reps indicated a tech would show up next day. When no tech showed up, we were told a lot of our neighborhood was affected and will be fixed by afternoon. When that did not happen and I called again, I was told only our house was affected and a tech would come 2 days later. I work from home and this affects my work and pay. Was indicated I have no choice but wait. Have to see if a tech will ever showup 2 days from now. Horrible service, but no choice due to monopoly.
We have been Comcast customers for years, for some reason. Recently, I took in three DVRs to get the "new and improved" X1 DVRs because we lost access to some of the high-def channels. Had to wait in line (no surprise) and traded 3 for 3. I specifically asked if they were the self-install kits, he said yes. They were not. Only one was a DVR, the other two were companion sets. Checking our account online, two of the old DVRs hadn't been removed from the account even though I had a receipt. Went back to Comcast. Stood in line again. The rep took the bag to the back, had me sign for more equipment (guess what they weren't). We are charged more than $250 a month for cable that doesn't work that well; for On Demand that freezes continuously.
Apparently Comcast only hires pathological liars to run their monopolistic empire. A few years back, when my brother moved out of his apartment he called to cancel his cable. Years later he found out that they hadn't cancelled and they had kept charging him even though he no longer lived at that address and never got any bills (bless his naive soul). Comcast makes sure nobody knows their pricing so they can cheat customers as often as possible. Shouldn't the law require that the prices be posted on the website?
On Thanksgiving one of my cable boxes went out and I called Comcast. They said they would need to send a tech out to change out the box. I shared with them that I could change out the box but they said it would be ok. In December, I received a $50.00 charge for the service. The customer representative never said there would be a charge. I called and the Comcast representative said he would refund me the $50.00 since this was not explained to me and the next time I had a tech out it would cost me $50.00.
Today, I received my bill and they charged me the $50.00 plus a $9.5 late fee. I called and they said they never credit tech work and that my request had been denied by the management. I asked why they did not call me back and Joshua said they don't call us back. Joshua said he would offer me $20.00 credit but I was stuck with the $40.00 balance. He took a complaint down. I asked what did Comcast do with complaints and did they call the customer back. The answer was no. Wow, the large cable monopoly is taking us to the cleaners. Something must be done. Please help.
There is a lot of slick talking when they are promoting their deals, they talk you into a two year deal but after one year they jump the bill in my case from $127.32 a month to $156.47 and if you want to cancel they hit you with a $120 fee. If you call in they tell you that's the best deal you can get. If you get your own modem you can lower the bill by $10. And a $7 dollar for a broadcast tv fee!!? I can use my att and it doesn't cost me a cent for 60 channels! I left another co. for this co. after talking to a very polite young man but all this stuff they offer is very misleading and I think should be investigated! It's too bad companies like this have to be so greedy and underhanded.
As of 1/1/17 Comcast raised the Digital Adapter Fee by $2, also the Broadcast TV Fee by $2, Regional Sports Fee by $2, and the Franchise Fee by .31 cents. Once again they are passing the fees on to the customer instead of tightening their fat salaries at the top. I am seriously considering canceling my service now!
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Comcast Cable Service Company Profile
- Company Name:
- XFINITY Home Phone Service
- Year Founded:
- 1701 JFK Boulevard
- Postal Code:
- United States