Consumer Complaints and Reviews
I signed up for Comcast being told 500 Visa card. I got charged entire bundle then I'm only got basic. Few months later I get the box. Box is not registered so I'm on the phone for days. Then I'm waiting 10 months for Visa card... threaten a lawsuit. I get 100 gift card and another one for 50.00. I called a high up rep who went through all recorded calls, restarted my bundle, and gave me lower rate for yr 3 and 4 then a 290.00 box credit for final year. So 90.00 to 114.00 was my quote and I'm also paying 250.00 a month being shut off 2 times a month. They were individually charging me for everything. Kristin ** I believe executive customer relation in 2015 fixed it all. Now Comcast tells me they're not honoring her deal. I'm being overcharged, plus I'm being shut off. I also am still 2 yrs later waiting for 350.00 left on owed Visa card and past the deal. How am I not getting? Visa GC IS A SCAM..
After being a customer with Comcast for 10+ years I called to see if I can change my service plan as I was no longer working. The agent on the line said as of July I was under another 2 year agreement and could not change or cancel my plan. I asked when I signed a contract and she said they Sent me an email with the discount they have given me and that is now my contract to lock me in for another 2 years. She would not put me on the phone with a supervisor instead she said someone will call me within 24 hours. I have been in customer service for 27 plus years and never seen such service. All the negative reviews say a lot!!!
Not only does Comcast Stink so does their Customer Service Reps. After 4 phone calls totaling over 2 1/2 hours, and a trip to the Comcast store (who by the way told me they only handle equipment and billing is only done by phone or online) totaling another 45 minutes, I have not gotten my problem resolved. After 3 years of being a customer with them, they raised my bill, first by over $100 a month. After my first phone inquiry they increase my monthly service by $200 a month. It turned out the first Rep I spoke with, without my permission, signed me up for a new 2 year contract. All I do is get a "Yes, I will fixed the account" and then nothing changes. I even requested an email showing me the updated changes another Rep promised, and the email that was sent was instructions on how to use online billing. If I behaved like this at my job I would be fired.
I'm done, I don't do business with crooks. I could be driving a new Luxury Car for the monthly fees they are charging. Comcast is just as bad as the Major Banks that rip off their customers. They need to be penalized for their lies, deceptions and unauthorized charges. Do yourself a favor and do not get involved with this crooked company that likes to suck you in and empty your wallet.
Service is terrible... Customer service is terrible. Price is horrible. Billing is never correct... Bill is always incorrect. Often bill for service I do not have or have never agreed to. Trying to get help is impossible. When service is out, which happen often, it is impossible to get credit on your bill. I call customer service to get credit. They will lie and tell you the credit is applied to account. But after months of calling and recalling it is never credited. I don't ever take the time to write a review, but I am so disgusted with Comcast that I made the time to write and inform other people of the poor quality.
Please please please do not go with Comcast... You will regret it. The price appear like a good deal at first, but believe me, it will go up sky high. I started off with triple pay bundle for 89.00 dollars a month. Years later my bill for basic cable and slow internet is 198.00 a month. Everybody I know that have Comcast is very unhappy!!!! Enough is enough. Time to go back to the old rabbit ears and cancel service and free myself from all the Comcast drama!!! (and file a report with the Texas Utility Commission and BBB...)
FOUR times they had to send "technicians" (I use that word loosely) to set up service. THREE weeks to get the service that is being paid for. Four hours of MY TIME calling these yahoos to get this fixed. I had Comcast once before 14 years ago and they were useless then. I guess they haven't improved!
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Every review on here is correct in how they treat customers. I have been told I would receive callbacks on three occasions. Now in 6 weeks time, I have yet to hear from anyone with this company. They lie to get you off the phone and have no interest in solving problems. They cause more problems than having their service is worth. I honestly don't know how they stay in business. I called this morning as a last straw asking for their complaint department knowing darn well what I would hear and I did indeed hear it "we don't have one", that their CSRs can handle everything, no, they can't handle ANYTHING.
I'm sure they don't have a complaint department. It would need to be staffed with so many employees. It would break the bank and they would be so busy you would be on hold a week trying to get through. It must be a nightmare going to work for them everyday knowing you are going to lie, cheat and have people complain to you all day long. I'd have to look for another job.
I have had the worst customer service experience with Comcast. I bought a new house and signed up for service with Comcast. I was excited because they promised really good speeds at a reasonable price. I signed up on June 30th and after 4 Comcast visits they had my internet set up by July 7th (might have been a bit later). Then on July 31st I called to cancel service because it was not meeting my needs. The customer service representative was very friendly and proceeded to cancel my service. I told her that I also wanted to pay my first/final bill with them. I did this because of a bad experience my wife had with Comcast when she moved from Oregon to California. She said that everything was taken care of and I moved on with my life.
About 15 days later I got a bill from Comcast. I figured that they must have processed it by mistake and ignored it. Then about month later I got another bill. I figured that I better look into this and logged online to Comcast's web portal and it notified me that I had a outstanding bill. I called customer service for a second time and once again the representative was nice but said that because I had initiated the service request on June 30 and canceled on July 31st that they would have to charge me a early termination fee.
I responded that my first bill shows that service was started on July 7th and that is well within the 30 day window to cancel. He said he would speak to his supervisor and I waited for about 5 minutes. He came back and said that they would credit my account for the early termination fee ($110) and it would take a few days to update the system. I told him "thank you" and made a small joke, "I hope I never have to speak to you again."
Then forward to today, October 20th. I received a notice from a collection agency that my Comcast bill was sent to collections. So I pick up the phone and call Comcast again (3rd time the charm, I hope). This time I am sent to an Indian call center (nothing wrong with that. In fact I am Indian) but she was very hard to understand, rude and a bit dismissive. She told me the same thing that the early termination fee would have to be paid and I explained that we had already talked about this before and that she should look at her account notes. She put me on hold for 3-4 minutes and then came back and told me she needs to speak to her supervisor. I told her "go ahead", (1-2 minute wait) and she says ok they are going to resolve and that she will put in notes her in account.
I ask her would they contact the collections agency. She responds "I will put it in the notes". I ask her again, "so does that mean I won't have to contact the collections agency". She says in a dismissive way "they will stop calling you." I asked her "is there anything else that I have to do." She says no and then proceeds to ask something similar to "hope I have been helpful to you today" or something like that, and I told her that we would see. That this is the 3rd time I have contacted Comcast and that I do not appreciate it. She sighed and "I am sorry"' and I told her "it's ok" and "thank you."
I have never experienced this level of poor customer service. This will ultimately hurt their company and eventually bottom line. Customer service representatives should not have an incentive to keep customers at all costs. Just like sales staff should not make commission/points on each sale. Learn something from the whole Wells Fargo scandal. Comcast you are selling a commodity. Focus on making your product better so people want to come to you and not have sales people push/pull a poor product. Governments have already started to remove the monopolistic control you entities such as Comcast have over choice and it's only going to get worse. Avoid irrelevance by getting better. My $110 dollars that was sent to collections is only going to get more expensive for you if you keep this up. I hope someone within the C-suite at Comcast reads this.
I'm paying over $300 and I'm FORCED to watch commercials on Demand. Reason why I order this to watch your shows without commercials. YOU CAN'T FAST FORWARD??? WTF. New Smart TV, but no Comcast app. WE need to protest this damn company! GREEDY. WE PAY ON TIME BUT GET ** SERVICE. Overcharged. I'm done with this company.
In our town of 9500 people Monmouth IL we have Comcast as 1 of our providers. Comcast is leasing the equipment from the old company that they got the broadcast license from years ago. Here we are not required to have a cable box. We don't have Xfinity or internet through Comcast. The problem we have been having is that every couple of weeks we have no sound on channels and this has been going on for years here. Every time I've called Comcast claims I need a cable. I've told them you going to tell everyone in town they need a cable box so we can get sound because the problem is all over town. The issue is with the old equipment in our town. Comcast will do nothing. The technician goes up and does whatever he does, flips a switch or whatever and wow we have sound.
But every time customer service wants to send someone to my house I tell them "Go ahead. I would like to talk to the technician that is screwing things up." They say "Ok we will send someone." Well they never do and wow the problem is solved for a week or 2. In talking to Comcast customer service they are from another country and are dumber than a box of rocks and can't possibly understand the issue in our town. You can ask for a supervisor in the U.S. and sometimes that will get you somewhere. I have made about 17 calls about this and each call averaging an hour. Comcast does not care about it customers and some of the support people you call they don't care about your problems. Comcast is the worst company to deal with. They can't provide a service. Can't bill you right. They add things to your bill. Dish Network is looking more pleasing and getting more channels. Sounds awesome
I first contracted with Comcast for Internet 2 1/2 years ago. For the first six months (my initial contract), everything was great, exceptional internet speeds for a great price. As soon as my initial rate expired, not only did the prices become exorbitant but the MBPS started fluctuating and had very little reliability going forward. I have called or chatted with Comcast 15 times in the last 2 1/2 years to resolve the issue. It's always the same steps, restart your modem, restart your router, we'll send a technician, the technician arrives and finds nothing wrong, calls his support center, BOOM, magically speeds are restored. Mind you, this is how they get you to keep paying their service center fee so it won't cost you $70 every time they come out.
Every interaction with Comcast Support has left me angry and I am far from an angry man. I have worked retail and service industry jobs and strive to treat these employees with respect as it's not their fault their company has such poor practices. Today however was the last straw. After receiving speeds of 1 - 10 mbps down all day, I finally made the dreaded decision to chat with them. After being disconnected from the chat, via their troubleshooting steps, reconnecting and then being disconnected to finally reconnect and their technician no longer being in the chat room, I've had enough. Conveniently enough, there's no survey link when this happens for me to report my extreme dissatisfaction. These seem to only appear when an interaction has gone well. I suspect it's at the behest of the support individual on whether they'll send the survey or not.
Not only have I had myriad connectivity issues for an inordinate amount of time but my bill has magically risen. I attempted to get this resolved on four separate occasions and finally gave up after being stonewalled. There literally is NO POINT to bring any complaint whether it be technical or billing related. They will do NOTHING. The ONLY reason I am still a Comcast customer is that I have no other choice. This is the WORST company I have ever worked with, by far. As soon as I move, I will be choosing a new ISP and washing my hands of Comcast forever.
Our office phones don't work most of the time. I have customers calling me on my cell saying when they call the office numbers it says the number is no longer in service. This has happened over 20 times to us, that I know of. I personally called the office number 10 times today and I'm having the same result. Throughout the last several years I've placed multiple complaints to Comcast and I always get the same response -- there's nothing wrong on their end.
I think if an organization or individual wants to kill a company or many, all they need to do is stop the phones from ringing. I understand why our economy is so bad economically. The only calls that seem to get through are telemarketers or organizations looking for money, ironically. Fortunately I have customers that have my personal cell and are capable to reach me to inform me they have been trying to reach us on the office lines without luck for several days even a weeks.
We have had problems with Comcast for several years on and off but now it's really bad. This has nearly destroyed my company reputation which has taking me over a decade to build. If there's anyone else with a similar problem please step forward and say something. We had to move to a new location due to a flood. Comcast says my account is active so I'll be able receive calls without interruption. It's going to take them almost a month to connect the service at the new address due to the phone numbers have been miscoded.
We changed providers for a cheaper rate in Aug. Comcast sent a bill for sept. that was charging me for month I didn't have service. So I called. Was told "No you don't owe that. Disregard the bill." Then the 6th of Oct. I got a call saying I owe a balance of 25.69. He explained the amount and wanted me to pay over the phone. I said "Send me a bill and I'll be happy to pay it." The final bill was generated OCT 6TH, I received it in the mail OCT 14th and paid it the same day on the 17th. I receive a notice from credit control a credit collection. THIS IS HOW YOU WILL BE TREATED AFTER BEING WITH THIS COMPANY FOR YEARS WITH NEVER A LATE BILL. NOT ONE.
I bought my house 3 years ago and Comcast already had a box in the backyard. While I don't mind them coming to work on it I would like some common courtesy of notifying me first. They have been showing up at my house at all times of the day without notice whenever they want to work on the box. While some techs have been nice enough to at least knock first and let me know they will be working, others just open the gate and go right in without as much as a notice. I have 4 dogs that I am now afraid to leave outside because they can either escape or defend their territory when Comcast walks in. It shouldn't be this way that I can't even let my dogs out without having to worry.
I don't understand how police need permission to come into your yard yet Comcast does whatever they want. I know all about easement rights etc but like I said common courtesy so I can make sure my dogs are inside when they arrive. I am so tired of walking into my yard only to find strange men that I wasn't even aware they were there to begin with.
Today as usual, another service outage. Can't even watch TV cause it's a puzzle. So tired of Comcast, I call every week because of a problem. I'm looking into even cable because Comcast is do ** monkey balls.
I've had Comcast for two months, and every single day it freezes up. It doesn't matter whether I'm watching live television or DVD. I've become so frustrated. I don't even attempt to reset it anymore. I'm switching to DirecTV. I've tried to call customer service in regards to the constant freezes this service has, as well as an install fee they never said I would be responsible for. Yeah still waiting for a call back from the "supervisor"... I'd say about 2 weeks now. I'm over it!
The NFL RedZone advertises that you "see every touchdown from every game". You do see every touchdown. BUT!!! I hope that's the only part of the game you care to see! With DirecTV, I could find my Chiefs game and watch the ENTIRE GAME... START to FINISH. Unfortunately, now that I am roped into a 2 year contract with Xfinity, I find out they don't offer any such package. The best you can do is "RedZone" which is crap! For example, Chiefs went into overtime vs. Chargers week 1. The problem was, RedZone promptly switched off my game to begin the following game, leaving me with only highlights (and yes, every touchdown) from the rest of my game! What a crock, these people! I will fulfill my 2 years, and then I will switch back and never want to hear the words "XFINITY" or "REDZONE" again!!!
I have never encountered such a mess with a company in 40 years. It never improves or changes. It isn't even worth my time to make a complaint or share my frustrations. Nothing will ever change, and there is complaint after complaint after complaint. In July 2016, I called Comcast because a large tree branch in our backyard snapped and was dangling over the Comcast lines. They set up appt to come on July 4, 2016 to check it out. July 4th came and went and Comcast did NOT come. I called Comcast the following day and was told that they were here, and didn't have access to my backyard. This was ridiculous. First of all, Comcast did not come and secondly, there is complete access to our yard. Comcast told me that the complaint was closed. I said this is ridiculous, as Comcast never showed. I ended up calling the executive office dept., and spoke with Anthony **. I told him that I was furious that Comcast would outright lie to a faithful customer.
Because Comcast did not show, and lied in the process, Anthony worked out the monthly 12 month discount on my package. The monthly charge was to be $109.99 I was sent a summary and have this in writing. When my bill arrived, it was for $165.00! I have left 4 messages with the customer relations, executive offices, ANTHONY **, and no return call. I have tried for a month now to speak with this rep. I am NOT paying my bill or any late fees until this bill is corrected.
Comcast is the worse company I have ever dealt with. They don't keep their word, they lie to their customers, the hold time is RIDICULOUS, and your bill is always wrong! I have been with Comcast for nearly 40 years now, and they don't deserve to have me as a customer!!! What does it take to speak with a human being and have your issue handled properly the first time you call? Please tell me, Comcast!!
Comcast has instituted its new "Terabyte Data Internet Usage Plan" effective 11/01/16. (I have only DSL through Comcast/Xfinity). My monthly bill has gone from $65.38 to $84.34 -- and there is no way to opt out of this plan! Having 1TB "available for my use" isn't really helpful to me, since my average usage for the past 6 months has been 75GB.
I am a snowbird and spend half my year in Florida and the other half in Massachusetts. In May I left Florida from Massachusetts and put my account on hold but paid $15 a month so that when I got back to Florida in the fall they would automatically hook my TV and everything back up to where it was originally, including original prices and selections. I called Comcast in August, 2 weeks before returning back to Florida and asked that my cable phone and Internet be turned back on Sept 9th, a day before I got home. When I got home my cable was not working. I called customer service told them that I was on the summer plan and that they should have hooked my service is back up already. They finally got my cable going yet had none of the channels that I originally had, therein they did not go back to my original plan.
After 4 more phone calls and getting me hooked up with a brand new plan, which is not what I wanted, I had to call back again to specify that I wanted my original plan back. I just received my first bill since coming back to Florida and it is $265! They charge me $20 more than my original plan and also charge me $97 to switch plans which I did not do. So I just spent an hour and 45 minutes being passed around from customer service to billing with no one taking the responsibility of who needs to help me resolve this matter. I have never in my life dealt with such incompetence!! If my account is not fixed within the next day I'm canceling my service and going to make sure I tell all my friends and family to cancel also. For multi million, probably billion, dollar company they should be ashamed and embarrassed at the ineptitude of their staff!!!
I have received several call saying I was delinquent with a payment and my services would be shut off. I actually went to my bank and collected proof that the payment in question was actually paid in full. I took this print out to my local Longmont store and showed to a customer service rep. who proceeded to tell me that it was a fake, and that she would remove that charges or the late fees. I now get 5-8 calls per day threatening me and have had to deal with rude Comcast reps on the phone with no end in sight as to a resolution to this problem. Any contacts with them are not noted on my account but I keep records of dates and times.
3 years ago my grandson was deployed to Iraq and his wife stayed with me at ** Port Matilda, PA 16870. I had Comcast as my TV supplier. I was asked to add a channel for $10.00 a month. At the end I could cancel it and get my bill back to where it should be. WELL after a year I cancelled the channel. BUT they did not reduce the price. I do bill pay through my bank so I had no reason to look at the account. When I called to ask why the bill was so high I was told they told me my price was increased. After a few months I was threatened with disconnect for non-payment. So I checked and it turns out I was being charged with late fees and charges. My bill was over $400.00. I paid it and packed up all my Comcast belongings and took them to the office. Imagine they owed me a $15.00 refund. I live in an apartment that is contracted to Comcast for the tenants. I refuse to use them. I use antenna TV.
Okay so my husband and I moved to our new residence on 10/1/16. Our appointment to set up cable and internet was FIRST scheduled for 10/6/16 from 3-5 P.M. That one was canceled due to hurricane Matthew who was expected to hit on 10/7/16. Fine, I understand that, no big deal. So they re-scheduled for 10/13/16 from 8-10 A.M. I thought that was a little too long but still was okay with it. The day before my appointment, on the 12th, I received BOTH an e-mail and voicemail confirmation confirming that my appointment was still set for the 13th at 8-10. Please someone tell me why it's 9:55 A.M. on 10/13/16 and no one is at my house, no one has called me, nothing. I called Comcast and before I even get to a human being the automated message says "I see you have an appointment scheduled for 10/19/16." Excuse me?? That's not what the e-mail or the voicemail I just received the day prior stated.
So I get an agent on the phone, he tells me that someone should be able to still come out today, and I would receive a call within 30 minutes to set up a time. Fine, great. Well guess what, no one calls me within 30 minutes. I even give them an hour, and no call. So I call them a second time. This time I get someone I can barely understand and he says "Oh well I'm so sorry but it looks like the earliest possible appointment would be Wednesday, the 19th." Well that's unacceptable. My home should have been made a priority after my ORIGINAL appointment (10/6/16) was canceled. But of course it wasn't. I hang up on him because we are getting nowhere and I was losing patience due to the language barrier, so I call back a third time. Thankfully I get an American this time and I tell her all that has happened up until this point.
She puts me on hold a few different times, attributing it to her computer being really slow. Whatever. So she tells me that she put my home in the system as a "priority" (why wasn't this done in the first place??) and that the earliest time available was 10/17/16 from 10-12 A.M. That still isn't good enough for me, but at this point I am physically and mentally drained that I just accept the time and hang up. To say that I have been horrendously inconvenienced is an understatement. I took time off of work and was sitting around my house for no reason, as I was unaware they changed my appointment time for no reason.
And then, the kicker, I call the billing department and tell them that I expect my account to be credited the $20.00 that Comcast promises if a technician is late to an appointment. Well, the guy, Justine, tells me that since the appointment was re-scheduled, that normally wouldn't apply for the credit but that he would do it for me anyway. Gee, thanks for doing me such a huge favor. Give me a break. I am extremely dissatisfied and I don't even have my service yet!! I've tried uploading the e-mail sent on the 12th confirming my appointment for the 13th, but it won't let me.
I was given a new HD TV for Christmas and picked up an HD box at the store. I was told it was easy to self-install. It wasn't. After 2 hours and 2 techs on the phone, they told me they would send out a tech (no charge). I was charged $70 on my next bill. I called 6 or 7 times trying to get the credit to my account and each time was told the charge would be waived. Then on the last call was told it would not and could not be waived and that I would have to pay it. I Googled "Comcast Complaints" and came across this posting about contacting the FCC.
I wrote out my complaint and submitted it to the FCC over the internet and within 24 hours I got a call from a Comcast Exec who was very apologetic for the "misunderstanding" and was immediately given a $70 credit. No reason we have to roll over and play dead or take their crap! While we may be powerless against the mighty giant Comcast/Xfinity, the FCC has teeth and will go to bat for us. Anyway, here is the link of the posting that helped me. Good luck! **.
I agree with other Comcast customers! Our bill is really high! And I certainly don't need all these channels! But my son likes sports and I like movies but too many channels! We're going to see if we can get the bill lowered! And my internet is also slow!
First, trying to talk to a human is next to impossible. Second, trying to get account out of deceased husband's name is next to impossible. Now after moving, they made refund check out to deceased husband. I have to drive an hour and 30 minutes to closest office with death certificate to get refund check. In this technological day and age, they should be able to accept a scanned copy of the death certificate or search records to confirm his death. So ridiculous!
A new COMCAST XFINITY customer as of August 2016, I find COMCAST XFINITY Billing Statements are almost unreadable (the meaning of each line-item). When called (10/11/16), COMCAST Billing could not explain the charges in plain English. Considering the following, I'm totally shocked by the exorbitant first bill of $577 for the initial installation of X1 service first & second month in advance (for 3-way combination of TV / Internet / Telephone services). Late by hours for the initial service installation, their technicians showed up without the required equipment.
To get the job done, a Supervisor showed-up late to rush the job and worked well past the agreed upon appointment window. The installation went into the night. Despite the fact I scheduled this first request for new-service in-person at the local COMCAST Store, the initial installation technicians arrived unprepared to install one XFINITY Wi-Fi Modem, one larger HDMI X1 Box and three small DVI boxes to 4 TVs. Though telephone service was inclusive, the connections needed were not even looked. No follow-up appointment was discussed. It was then discovered service to one of the 4 TVs was intermittent and required the small box be unplugged and reconnected every time the TV was turned on.
This then required a second service call that again had to be scheduled in-person at the local COMCAST Store. Multiple attempts to schedule service work-orders over the phone were a source of frustration as appointments were canceled by COMCAST's poorly designed automated systems. Having just received a second bill of $277, I contacted COMCAST XFINITY Billing to ask if there was a mistake. I was told the bill was correct. So, for roughly installation & three-months of service I'm being billed about $284 a month, and I'm not even receiving premium channels (like HBO & MAX). In my opinion COMCAST XFINITY is should be held accountable for price-gauging and extremely poor service.
If TV is a luxury I suppose COMCAST XFINITY can do whatever they like. However, if their services are considered a Public Service, like any other Standard Utility Service, it is my personal opinion the United States Federal Authorities, FCC, and Florida State Government, and any other governing or licensing agency oversight should immediately act to fully audit every aspect of COMCAST XFINITY'S business dealings in the State of Florida. I truly wish there was another service option in my area. If I had any other option for service I'd permanently my dealings with COMCAST XFINITY. What a rip-off!!!
They never came to fix the problem and never came to give me another equipment.
I have been waiting for them to return the billing charges that has been taken even though their equipment and the wall keypad never functioned. They also have been charging me in the past for SPORTs channels and other stuff that I had never ordered and I always wondered why their bill is always in the above 180 range, and now they were supposed to give me basic cable, they moved my services for fifty bucks, and again charged my 79.99 as if I was a new customer. When I called them to inquire they gave me some reason, that I don't understand at all, plus they removed all the HD channels from my package and still billing me 79.99 for a month. If it was autopay it will be ten dollars off they said. Let's see what happens this month. I am watching them!
Updated 10/17/2016 - The first review I have provided here on Consumer Affairs, about my alarm system malfunction. The person I spoke to said (B+B) Mr. ** mentioned the alarm system does not show had any problems so they cannot refund the amount they have charged me for the past 7 months.
I'm glad Comcast is being sued for 2.3 million, they deserve it. My bill is never the same, each month it's different and costs more. They say a network package is not available until you call and want to cancel, then they offer you one. Comcast is the biggest rip-off, they train their employees to be liars.
I called in on 10/4 due to issue with my internet not working. I was told that morning to give it a few hours and the issue would be resolved. I called later that night and spoke to another representative that was very rude! She was very argumentative and when I asked to speak to a supervisor she rather debate with me constantly. She would say things as follow "You're not listening", "O WOW", and, laughing as I spoke to her. So unprofessional. She then hung up and I called back and got your rep Gordon on the line in which I spoke to him for over and hour and got no supervisor and was then told that his Supervisor would give me a call back. Days later I have yet to receive a call back. I called back in on today 10/10 to make a complaint on my experience and I nicely asked for a manager due to me not receiving a call back and this rep then states there was no call back assigned.
So she would have to set up another one. At this point I have called in numerous of times and waited days so I assisted on waiting on the line. Her response was then "OMG" and then she placed me on hold as well . And after long hold, I finally spoke to someone that stated she was a supervisor at first name Lena, but would have to go through another supervisor name Jonathon to have the called pulled. I asked her how are they going to resolve the issue and she stated she was not sure. So I then asked to speak to her supervisor because AGAIN I have waited for dayssssss. Went hours without services and NO ONE has recognized me as a customer and my experience with this very rude individual. As of today, because I have yet to speak to a manager that is able to recognize my tenure nor the disrespect I've received, nor the amount of time I have to spend to speak to someone, I WILL BE discontinuing my services.
On Thursday a door tag was left explaining that my service (TV, phone, and internet) was out and that I had to make a service appointment to fix it. I called the number on the tag and made the appointment for October 10 between 10 am and 12 pm. At 12 pm I called to inquire about the late service appointment, and I was told to wait until 7 pm and a technician might show up. If that did not happen, then perhaps the technician will show up some other day. This answer is completely unacceptable. I will be filing a copy of this complaint with the FCC and consumeraffairs.com.
Updated on 10/15/2016: After receiving reassurances from Comcast supervisors, a new appointment was made for today, Saturday, October 15, between 8 am and 10 am. At about 8:30 we were told that due to a widely publicized marathon, our house was inaccessible. We replied that if the technician used a GPS, the program would indicate which roads were blocked thereby informing the technician how to reach our "inaccessible" house. With this new information, we were told that the technician would arrive between 9 am and 12 pm. During our time waiting for the technician, a general contractor was able to reach our neighbor's "inaccessible" house. I was able to leave in order to render military honors at a veteran's funeral and return because Google Maps guided me past the traffic and blocked roads so I could do my job.
From this trip, I personally saw that our house was not "inaccessible." At about 12:15, we called to find out what explanation Comcast had for missing our 4th appointment, (2 on October 10 and 2 today) and the answer we got was that a supervisor would contact us "sometime today" and that we should be sure to keep our line open. Considering the history of this service call, I can confidently predict that the supervisor will blather some drivel about how they care for us as customers and will offer that we spend another day at home waiting for a technician that won't arrive as is Comcast's custom. Although I am irate, I am not surprised as Comcast is renowned for being voted as the company with the worst customer service for about the past ten years or so.
ConsumerAffairs Research Team
The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. We aim to provide readers with the most up-to-date information available about today's consumer products and services.
Comcast Corporation operates two major media companies: Comcast Cable and NBCUniversal. The company has grown into the largest residential paid TV service provider in America, and it provides a choice of cable packages and services for customers with a range of tastes and interests.
- Service availability: Comcast has one of the largest service networks in the country, making it available in most areas of the US.
- Produces exclusive content: As a sister corporation to Universal Pictures, Comcast has exclusive access to movies and other video content.
- Intuitive on-demand menus: Comcast offers an intuitive menu system for on-demand service.
- Service bundles available: The company bundles telephone and Internet services, and it offers customer discounts for purchasing service bundles.
- Expansive channel listing: Comcast offers one of the largest channel selections of paid TV providers, with 260 channels.
- Best for Television fans who watch a range of programs, businesses who provide entertainment to staff members and customers with special interests.
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Comcast Cable Service Company Profile
- Company Name:
- XFINITY Home Phone Service
- Year Founded:
- 1701 JFK Boulevard
- Postal Code:
- United States