Xfinity Cable TV Reviews

I’m 70 years old. My monthly bill was going to be over $470 a month. In April of this year I tried to make some changes to lower the cost. Their system is built to dig deeper into your pocket and nothing else. They will find any reason they can to not allow you to lower your bill. Customer service is nil. It is now July 21st and I’m just making headway to reduce my bill. They own the infrastructure to cable (lines, telephone poles etc.) so no one can even compete with them. There’s over 6000 reviews on this site and it rates just a little over one star. That should tell you something.

Comcast has continually made errors to my account throughout the years. Which have cost me frustration and a time. Now that I have discounted.

After our last spring snowstorm I have been calling & submitting tickets online. To have Comcast raise their downed cable line or remove it. It is dangerous & I cannot remediate it myself. I'm a senior citizen currently undergoing chemotherapy. It is their responsibility to maintain the lines to the property. I had asked for Comcast to reduce my rate, they would not. I recently canceled their service after 30 years due to Verizon offering a great price locked in for several years. Now they are refusing to fix the downed line because I'm not a customer! Can anyone help?

Service has been out for 5 days. No status has been provided by company. Website and phone have same message investigating. Bill, however, came on time. I have no phone, internet or tv. They had the audacity to ask if I wanted their mobile phone service so I would then have no communications with outside world. Their lack of updates shows they do not care about subscribers.

On June 1st, I subscribed to Paramount + through Xfinity with an annual charge of $139.99. I was unable to connect to the app. On Jun 2nd, I chatted with Rajesh who was more interested in selling me a new service. On Jun 8th, I worked with a customer account executive for over 2 hours without success. I requested a credit for $139.99. She agreed. On Jun 16th, I spoke with an agent who promised all prior agreements would be honored. When I received my statement, the credit still had not been applied. Called again Jun 24th, spoke to supervisor Katij who said the credit had been denied because Paramount + was a third party vendor and I would need to contact them. This is ridiculous because they are not billing me that charge. I am beyond frustrated with Xfinity! I have spent hours trying to straighten out this mess! Do NOT subscribe to Paramount + through Xfinity!!

This company thinks they do not have any consequences for what they do because they are so big! I had their service for over 30 years. Each and every time, there is some type of problem with their customer service! I don’t have them anymore because of the ridiculous cost. I have been trying to get them to remove THEIR cable line that is attached to my neighbor's home across my driveway and yard that is tied in a knot!! Tacky work😡!!! The line is lower than all the other wires, as I live across from a transformer and is dropping lower with weather. My neighbor has contacted them numerous times, and this review does not have enough space for the agencies I have contacted to have them remove THEIR line which neither I or my neighbor have their service! And you wonder why really clean up your work.

Xfinity customer service is TERRIBLE!!! Impossible to talk with a real live person, only AI Can't get straight answers since AI is so limited. Constantly having issues with connections, incorrect billing, high prices. Drop services and don't tell anyone. I had Paramount Plus thru Xfinity for $5.99, and I guess they dropped that service and never said a word. I tried to find out when they did this and never ever got an answer. They also charge $100 for a technician to come out for any issue even if it's Xfinity's problem. I'm seriously looking into dropping them and going to another provider.

Why is your cable/Internet well over 200 hundred dollars and I can't get the stations I want. I can get over 30 Spanish channels, which is great for people who speak the language, but I can't get Sundance or Paramount or any of the channels I want. I can watch USA that plays Law and Order Special victims, 24 hours a day every day but can't get the channels I would like to watch without going to a more expensive plan. In this day and age, I can't pick my favorite 25 channels say? Your cable really stinks. It's no wonder everyone is going to streaming. You can watch the shows you want for 1/4 of your cable bill.

Xfinity is Worst cable company I've ever dealt with. They have been overcharging my senior citizen father for many years until I was able to catch up on his bills and see he was getting overcharged. When I called customer service they reduced the monthly fee of $277 down to $237. For basic cable, phone and basic wifi. That's over $100 more than any other company. Most recently, an outside cable wire came down and all wifi is out. After waiting 42 minutes on the phone, I was speaking with their only available customer service supervisor in Egypt. I was told nothing can be done until 2 days from now. Even after expressing concern over our wifi generated monitoring of our elderly father who needs contact daily. Their supervisor told me he understood the urgency but there is no emergency technicians available until 2 days from now. Xfinity service in Bricktown has been nothing short of horrible from day 1.

Xfinity TV has been billing me for 14 months for a Disney+ package that I cannot activate on my set top box. I've spent 30+ hours on the phone with Xfinity support and Disney+ support, and they cannot figure out how to active my subscription. I requested a refund for the 14 months of Disney+ service that was billed and they point fingers. They claim, without any evidence, that they have been sending Disney+ the money and subscription information, while Disney+ says they have absolutely no record of my subscription from Xfinity and I should get my refund from Xfinity. I escalated the issue with Xfinity since they are the ones collecting the money, and their final answer is No. They are okay with extorting money out of their customers. Classic corporate fraud with no remedy to the customer. Unfortunately they have a monopoly where we live.

Revised Executive Office Statement — Clear, Professional, and Assertive. I have had numerous issues with Xfinity’s services that have resulted in multiple credits on my account. My bill due on January 28, 2026, before the rate increase, was $498.00. The Executive Office applied a $250.00 credit and sent a technician to address the service issue. Xfinity later confirmed that the problem was not inside my home—it was located on another street at a node affecting multiple customers.

Every interaction or attempted interaction is a nightmare. Just navigating to the point where you can speak with an agent is maddeningly difficult. And the hold time at that point is ridiculous -- more than 30 minutes last time. When I do talk to somebody, I am provided with incomplete, inaccurate and/or inconsistent information, and I have often been moved around from department to department where I once again experience all these issues. Terrible! I will never use Xfinity again.

OMG all this crap is just commercials - the biggest rip off on the cable market! All it plays are commercials on every channel at the same time - it’s uncanny and the same old movies week after week - they should be investigated by Washington!

I moved and simply want my Xfinity account moved to my new address, they could not get this done for weeks, so I went to their local store, they said the phone help for them was terrible and they gave me a new account and equipment, then they overcharged me, charged me for a service call, and a reactivation charge, then after calling many times talking to several supervisors, they said they would credit me a full month, which the never did, I canceled them and took back the equipment, the 4th account I have closed now and never again, beware, they are robbers.

Xfinity cable tv is terrible. The content is absolute junk on the basic cable. Yet, they mesmerize the incompetent association managers to sign massive high priced contracts so everyone pays higher association fees for absolute CRAP.

Xfinity, Comcast or whatever they wanna call their selves is the worst high bill for nothing but commercials and adds. You see more commercials than the movie itself. Every channel I turn to a commercial is on. I watch my firestick more than cable.

After more than 50 years as an Xfinity customer—and now a senior citizen—I am paying $147 per month for basic cable (about 10 channels), internet, and a landline. My previous bill was $133. All I asked was that it remain the same. Instead, I continue to receive unreliable service, inconsistent support, and billing increases that are poorly explained and difficult to justify. Loyalty appears to carry no value, transparency is lacking, and customer service is ineffective at resolving even straightforward requests. For a company that markets itself as a premium provider, Xfinity delivers a service that relies more on market dominance than customer respect.

After being a customer for over 10 years, one of the Comcast remotes fell apart. The battery door needs to be taped in place and the clear plastic part that is pointed at the TV fell off and won’t stay in place. When I called for a new remote, the woman said I should take it to an Xfinity store to get a replacement. I told her I pay over $300 per month and asked for one to be sent in the mail. She said OK, but I would be charged postage. What a cheap company!!!

I have been trying to get my cable issues repaired for over a month and so have my neighbors they are having issues to, and we are all about to cancel Xfinity. I can't watch a football game because the picture and sound are so messed up. I had an appointment scheduled and they never showed up of called, I'm done no one seems to care, all they want is your money!

The 88:88 error problem turned out to be the XFINITY box. Despite their support saying it tested out to be okay it was in fact the problem. Wasted 3 days and money for a new HDMI cable and TV set. Love their new voice activated box. But what a waste of time and stress... Fortunately, I can use the TV and cable in a second home we have. 11/23/2025.

I've had Xfinity about 2 months and of course we have pricing and billing issues with the company. If you're thinking about getting Xfinity do not. You will have to pay extra to watch Broncos football here in Colorado but you can watch 4 hours of golf! Just stay away from this company and you'll probably be about as bad where you're at is with this company but they have an introductory price and then a screw you price so choose your snake.

I inquired on behalf of my 97 yr old mother about whether Turner classic movie channel was part of the basic cable package as it had been w Spectrum cable, the former company. To my dismay, I was told that she's have to purchase that channel for $9.95/month!! Why on earth is Xfinity taking advantage of a senior community. I won't have nice things to say about this cable service or this company.

I have Xfinity for wifi. They are about 90% reliable. When I bought 2 new LG Smart TVs I went to see the Xfinity store. Sales rep sold us on stream rather than cable box ($12.95/month per box). Loading app was easier than setting up the TV. The next day the app was slow to load, show stalled multiple times then quit. So I went to the store to seek remedy.

My mother has been a Comcast/Xfinity customer for approximately 17 years. In October, we contacted them regarding technical issues and a price increase for service without prior notification. My mother pays $319.00 per month. When we spoke with a customer representative, he offered a promotional watch that would reduce our monthly bill by around $50.00, but required an upfront payment of $23.00 for the watch. We declined the offer, as we did not want the watch, but the representative persisted. He requested our Social Security number for verification purposes, explicitly stating it was not for a credit check, as we had inquired about a phone. However, we subsequently received a letter from Xfinity dated October 17, 2025, indicating a credit check had been performed by credit agencies, potentially in error or without authorization. We discovered that Xfinity staff had conducted a credit check without our consent.

Comcast (Xfinity) is the worse company I have ever had the misfortune of dealing with. For years, there have been service issues, price hikes, incompetent, impossible to understand, foreigners answering the phone who know nothing and have no authority to do anything. I have never talked to a Comcast employee who did not lie to me. They have tried to force me to get a new cable box but refused to put all of the differences between the old system and the new in writing. They have taken away features that I am paying for. They are charging me for a remote that quit years ago. I bought my own replacement from eBay.

Comcast has gone down hill so fast and especially since bring forced to switch to the new cable box setup. Now all they put on is repetitive shows over & over again. No more good movies on movie channels, all good movies are on Sundance with commercials. The screen continuously freezes in middle of shows. All the shows jump to high definition which there is absolutely no clear difference between standard and high definition. Pictures are just as clear either or, but it's their way of getting you to spend more money for less. Meanwhile prices keep going up when they are offering less and bottom line is cable through Xfinity now sucks bigger than ever before.

About two years ago, I switched from AT&T to Comcast. Up until a few months ago, everything was going almost perfectly, but now everything has changed. I don't know if it's because of the large number of staff they've laid off in all areas, but at Comcast/Xfinity, it's a pain to call to resolve a problem. The automated systems don't allow you to speak to a representative to whom you can explain the problem. It doesn't matter if you ask in Spanish or continue in English; it makes no difference which language you choose. I want to make my complaint public on Google, and I hope Comcast/Xfinity resolve this problem as soon as possible. If it's not AT&T or Comcast, we don't have reliable internet options. Yes, there are other people in the same situation; please join in this complaint.

On September 10, 2025 I set up a payment arrangement with Comcast for a balance that I had. I authorized them with post dated checks a payment for Saturday September 13, 2025 for the amount of $200.00 and another postdated check for September 25, 2025 for the amount of $167.23. Well I looked at my bank account on Monday September 15, 2025 and saw that comcast debited my account once for the $200.00 and the AGAIN for $367.23 making my bank account negative.

1000 monkeys on 1000 typewriters would be more effective than Xfinity because it is the Enron of cable. They did not show up to 4 appointments to set up cable but wanted me to purchase a mobile phone. If I were on fire I wouldn’t purchase water from them.

Comcast is the worst cable company that we have dealt with over the past 50 years. Their cable and internet service is often interrupted with freezing video, sound dropouts, and internet outages. They remove good channels from the general lineup and put them in bizarre packages to future jack up their incredibly overpriced service prices - turner classic movies is a case in point. they put in a sports package (really a frickin' sports package) that we refuse to pay for. Our cable bill creeps up month after month as they increase charges for consistently terrible service. The support is absolutely worthless - they've rarely fixed problems and when they did it appears to have been by accident. Oh they don't reimburse you for outages that are their fault. Have yet to deal with any of their employees who were remotely helpful. We'd give them a negative rating if that were possible - they are that bad.