Xfinity Cable TV
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About Xfinity Cable TV
Comcast Cable Service offers cable services to residents of Canada and 36 U.S. states. It has live and on-demand services. Comcast also works with Netflix, Hulu and other streaming services.
Pros & Cons
- Plan variety
- No-contract options
- Flexible channel packs
- Service can be pricey
Xfinity’s cable plans offer something for casual and avid TV watchers alike, with plans ranging from 10 to more than 250 channels. Costs can be high, but the company’s attractive features may be worth it to some customers.
Top Xfinity Cable TV Reviews
Xfinity by Comcast is great because it’s so easy to navigate and if you don’t want to do it yourself you can find anything using voice commands. The controller is simple and user ...Read full review
Kinda pricey but performs ... Never down; box records; box plays back. Selection works for me and if-and-when something interesting is on a premium channel I can buy it for a mont...Read full review
Comcast Xfinity cable plans
Xfinity offers five cable plans and flexible channel packs that let you purchase a more basic plan and choose select channels to add instead of getting stuck with a large number of channels you never watch. Most plans also include the ability to stream programming in the Xfinity Stream app as well as watch live TV. Xfinity’s plans are:
- Choice Limited
- The most basic plan offered by Xfinity consists of 10 channels, including ABC, CBS, NBC and Fox. It also provides HD service and access to TV and movies in the Xfinity app.
- Limited Basic
- The Limited Basic package includes the same lineup as the Choice Limited plan and adds access to thousands of on-demand shows and movies.
- Digital Starter
- The Digital Starter plan is the first of the more robust plans offered by Xfinity. The plan features more than 100 channels, including popular channels like Bravo, HGTV, FX and TLC. It also includes access to more on-demand programming, the same in-app access offered at all levels of Xfinity cable service and the X1 voice-activated remote.
- Digital Preferred
- The Digital Preferred plan includes all features offered by the Digital Starter plan, but it jumps up to more than 200 channels. The additional channels include popular picks for sports fans, such as the NFL Network and the MLB Network.
- Digital Premier
- Digital Premier is the most extensive plan offered by Xfinity and provides more than 260 channels, including sports channels and premium movie channels like HBO. The plan offers the same features offered with lower-tier plans, including the voice-controlled remote and streaming app.
You can bundle cable and internet with Xfinity to receive a price break on your services. As an example, the company's Standard plan includes 200 Mbps internet combined with its 125+ channel cable plan for $89.99 a month. Two comparable plans purchased separately would cost $100 a month.
Comcast coverage varies from state to state, and cable and internet services are not available in every state. You can see the full Xfinity coverage map or enter your ZIP code to verify service availability on the Xfinity website.
Xfinity offers at least partial availability in Alabama, Arizona, Arkansas, California, Colorado, Connecticut, Florida, Georgia, Illinois, Indiana, Kansas, Kentucky, Louisiana, Maine, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, New Hampshire, New Mexico, New York, Oregon, South Carolina, Pennsylvania, Rhode Island, Tennessee, Texas, Utah, Vermont, Virginia, Washington and Washington, D.C.
Xfinity cable prices start at $30 a month and vary depending on the package you select. The cost is determined by the number of channels included and access to premium channels (like HBO and Showtime).
|Package||# of channels||Starting cost|
Xfinity is popular for its no-contract options that let you enroll on a month-to-month basis and cancel at any time without paying a cancellation fee or penalty. However, some introductory rates or special deals may only apply if you enter a long-term contract with the company.
Comcast Xfinity internet FAQ
What is the difference between Comcast and Xfinity?
While you may sometimes see it presented as Comcast Xfinity, or simply Comcast or Xfinity, the two companies are the same. Xfinity is a division of Comcast Corporations, a parent company.
How long does it take to install Xfinity?
Installation generally takes two to four hours and is performed by an Xfinity technician.
Are there any Xfinity cable deals?
Xfinity runs regular promotions and often has attractive introductory offers good for the first 12 to 24 months of service. You can save money by bundling internet and cable service.
Can I get Xfinity with no contract?
Yes. You can get Xfinity cable or internet service without being locked into a long-term contract. However, many bundle offers are only available to those who sign a contract.
Is Comcast Xfinity good?
Xfinity is one of the largest cable and internet providers in the U.S. It offers a wide selection of programming and the option to customize your plan with flexible channel packs. The Xfinity Stream app is another advantage if you’re looking for a robust lineup of on-demand programming. While the monthly cost can be high with some packages, the company does often offer good introductory rates, and the no-contract option makes Xfinity particularly appealing.
Xfinity Cable TV Reviews
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I live in Dutchess County NY, which means they're the only provider available here with decent internet. You can get Dish but their internet is lacking. First issue: We move in to our current house and they send a technician to hook up service (a few days after), which he doesn't do because the previous line was cut. He tells us that a new line must be dug and tunneled under my driveway to my house. He states it'll probably be done in a few days and right away he's trying to leave. I ask is there anything he can do now, and he says no, and leaves.
I call Xfinity as he's leaving and was probably on hold for an 30 mins before I got an actual human on the phone because their automated system is great at talking you in circles (which it's better at now). I get told the soonest that line can be put in is in TWO WEEKS. Again I ask is there anything that can be done in the meantime and I'm told no.
The two weeks come and the guys dig in the line and put up a new outdoor box and leave. They only do outside work is what I'm told. I call again and again the automated system is playing its frustrating game of blocking human interaction. I finally get someone maybe 45 mins later to tell them I need a technician to come and install the internal part of my cable and get told that's going to take a week.... I immediately have to ask for management and get stressed because they put it on me to get the ball rolling. The best they did was send a guy 3 days later. Which worked out and now I have their cable and internet.
Now the technical issues start. They have constant blackouts with their services at this time. It's either maintenance or it drizzled two drops of rain and the system couldn't handle it. You call and the system does its best to aggravate you before a poor overseas tech has to deal with you. You get to play the redundant game of, "Yes I tightened the cables, I restarted everything, and yes I refreshed the system" game. Then they put you on hold for about 30 mins to tell you they need to send a technician to your house. Which isn't free btw.. $80 to get their tech to your house.
Then there was internal system problems. The tv boxes would constantly lose signal and scramble. You'd be surfing the web and lose signal all over the house, even when you're in the same room as the X1 modem. I hardwired my PS4 (at the time) and it would have connection issues. For this issue I'd call and get zero help and get my $80 technician to come.
He's in my house and states that my issue is that I need better speed and a higher bandwidth because the amount of different devices on the wifi. I found it odd that that would be the problem but at this point I was just trying to live at peace with this HORRIBLE cable company and ended up getting the 1 gig service to alleviate the issues that kept happening. We agree to the new contract and the issues got worse.
I call again and fight with the automated system multiple times. I talk to their "tele-techs" to end up ordering another $80 human tech to come and check out the problem again. This tech tells me I need a mesh wifi system and that the last guy was incorrect in his assessment and should know better. I get a wifi extender that was said to be compatible with Xfinity's modem and it did extend the wifi throughout the house and even outside now. But the wifi would still go out and drop signal. So I call again. I fight their robo operator again. I get another overseas "tele-tech", and the best suggestion is to replace the modem with a new version. I get new modem, no change.
I then find out their modem is known to be glitchy. I decide to get my own and send theirs back. I try to hook it up but since I have the cable, internet and phone deal it doesn't work because my own modem is only cable and internet. I get a phone modem that's approved by Xfinity and they gave me issues because it's an older model. That issue took days to resolve because my outdated phone modem that I researched on their own website hasn't been used in a few years. Longer story short one of their tele-techs figured it out.
Now my wifi is working smooth. Everything seems fine. Then comes Xfinity and their contractual agreements. I basically watch sports. NY sports to be exact. Everything was fine until Xfinity and MSG decided to shortchange each other and now MSG is blacked out for years now. Today the Knicks are playing a series clinching playoff game and Xfinity isn't playing it because of CONTRACTUAL AGREEMENTS. I tried to call their BLOOD PRESSURE RAISING, STROKE INDUCING automated system to get absolutely nowhere. I call their advanced tech "tele-techs" and they can't help because there's no "ticket"....
I pay for the sports package that blocks the games I want to see and there's nothing I can do about it. No one can help and Xfinity gives zero **. They know they are the only option here and they act like it. I've never had more issues with a company than Xfinity. I wish I could personally put them out of business so that no one else has to deal with their nonsense. If you live in Dutchess NY, just get their internet and find another cable company or stream. Save yourself the stress. XFINITY SUCKS!
4/19/2023: Today my TV went on the blink. There was one horizontal line and the rest of the TV screen was black. I called the help desk at Xfinity and some guy helped me. Well, not really, he just passed me onto another technician and claimed they would contact me in 2 hours, in which they never did. I called again and this time GEN helped me and she walked me through the process and got my TV working again. Now, this is an OUTSTANDING EMPLOYEE!!! Gen made me feel relaxed and she said her goal was to make my TV work again and she did just that!!! We need more employees like GEN!! Paul **
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On March 5, Xfinity interrupted my service, with no kind of extension, incentives after being with them for so long, and I am so angry, so on the March 30 after being without cable and internet, I made the payment like a fool, because they told my services would be restored, and today I get a text, saying I need to pay an additional amount or they are going interrupt me again. I made the payment with the understanding that I would be given a little more time, and they are being completely difficult. When they are not sending a barrage of texts long before the bill is actually do, it is as if they look for ways to try to harass someone, it is really too bad they do not have any competition.
Xfinity is the worst service in the world. My cable line is melted and it's melted going to my box. Apparently they do not put that as priority. My home is at risk of fire and I've been trying to get someone here since 7am this morning. It's 7pm now. They have no technicians available. They are putting my life and home at risk. This is a fire hazard that should have been top priority. Since they don't think so I'm gonna escalate my bbb complaint. As safety should be first priority for Any company.
This has been a disaster from the first day. Pricing way above what they promised. and the service is the worst!!! None of my equipment has worked, even after I personally went to the store to replace them/(one did get better).
I signed up for Xfinity 125+ channels. But the advertised playlist when you sign up and on their website in not what you actually. Xfinity lied about their channel lineup. Not as advertised. Service was horrible. I spent 1.5 hours with service getting the run around. And they basically told me, "Too bad. You're out of luck." Xfinity mislead me with false info. A bait and switch best describes their tactics.
Good company, customer service is ok, their techs like to make fun of their customer's house or tv instead of giving them a cable box. They ordered the tech bring them a box that doesn't work on the customer's tv.... When I ordered internet they wanted to sell me a phone without telling me it's an mvno from Verizon not exclusively Xfinity and the price is ridiculous.. paying for internet and phone is too much money. They should be honest and tell customers that their phones come from verizon towers and they are mvno and not xfinity.
After several years of being an Xfinity customer we kept getting nickel and dimed, every month. This past month our bill jumped $30.00 with extra fees. We called and got someone from overseas to service us. It was a very long and frustrating process. We decided to shut our service down at the end of our billing cycle. They turned the cable off in the middle of our conversation, and even though they said they'd turn it back on it has yet to happen.
Feel like I'm being denied service. On Wednesday Nov. 16, 2022 I received a message when I used the on demand screen has a title that said something about replacing my box. I read this it said something in summary that my box needs t be replaced there doing some updates and that my box will stop working Dec. 6, 2002. No problem I know my box is old. I believe was next day Thursday when I called and mentioned that message and needed a replacement box. I believe it was Tuesday Nov. 21, 2022 that received the box from them. Get all hooked up as instructed and could not get the box to go past first 2 screens (welcome and something about loading).
So I called and explained this issue to a very helpful agent. She tried her best to help and after going thru multiple steps and getting help from others I think realized the box I was sent was the wrong box, it was a "secondary box" as explained to me meant it was if I had more than 1 (main box) and would not or couldn't be activated (my summary) I was assured that I would receive the correct box and not be charged shipping. I never got a emal or text saying anything about tracking or the order so I inquired thru there chat. At 11:52am Nov 23, 2022 I got Sagar who in brief assured me I would get the correct box.
Yesterday Thursday Nov. 24, 2022 not receiving any notification I reached out again about it I was assured again I would receive the " correct box" and that it would arrive today Nov. 25, 2022. Several people assured me I would get the box but still not received any notification (tracking). Call Friday Nov. 25, 2002 and get told that they see no order placed for this "correct box" and no box has arrived today. I was given a "order confirmation number" by Chris which I found out or was told was just the chat id session number Thursday.
Not sure why this became a issue change box and the plan name change seems simple. I was basically told I would get no box and more or less be on my own after Dec. 6 2022, the date stated that my current box would not work due to updates on their system (summary). So in my opinion seems they will be denying me service past dec. 6 and not sending the correct box when I should of received the correct box to begin with no fault of my own here. I do not believe I should of been misled and sent the wrong box to have them deny sending the correct box when told that it was sent and I would receive it.
This request or requirement made Friday Nov. 25, 2022 if correct should of been told to me days ago and explained. I should of been given a tracking number or something for this box they said was sent never got one. I shouldn't be penalized for them not sending the correct box (one that would work) and don't believe I should be losing service as a result.
There used to be Comcast offices within a few miles, however these have all been closed and one is forced to drive 30 miles or use the chat agent or phone options. A couple of buttons on the remote were not working properly, would have to press 5-10 times for it to transmit. So I tried to order a replacement via the chat agent. After 10-15 minutes I thought I was all set. However the Comcast agent then tried to walk me through setting up the existing remote for the TV. Again had to explain the problem. After confirming address etc., was advised there would be a $5.25 shipping charge. Advised that would be fine (thought to myself if Comcast was closing all the local offices they should bear the shipping costs).
Agent sent an email that I would need to click ‘Accept’ to complete the transaction. The email did not mention what it was for, what the charges would be, and was even trying to change my account to automatic billing. EMail did not appear to have anything to do with getting a replacement remote. Spent over half an hour and accomplished nothing. Instead purchased a new remote from Amazon. Frankly if one has another option for TV/Internet would advise to not use Comcast.
Xfinity Cable TV Company Information
- Company Name:
- Xfinity Cable TV
- Formerly Named:
- Comcast Cable Service
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