Xfinity Cable TV

I call Xfinity as he's leaving and was probably on hold for an 30 mins before I got an actual human on the phone because their automated system is great at talking you in circles (which it's better at now). I get told the soonest that line can be put in is in TWO WEEKS. Again I ask is there anything that can be done in the meantime and I'm told no.

The two weeks come and the guys dig in the line and put up a new outdoor box and leave. They only do outside work is what I'm told. I call again and again the automated system is playing its frustrating game of blocking human interaction. I finally get someone maybe 45 mins later to tell them I need a technician to come and install the internal part of my cable and get told that's going to take a week.... I immediately have to ask for management and get stressed because they put it on me to get the ball rolling. The best they did was send a guy 3 days later. Which worked out and now I have their cable and internet.

Now the technical issues start. They have constant blackouts with their services at this time. It's either maintenance or it drizzled two drops of rain and the system couldn't handle it. You call and the system does its best to aggravate you before a poor overseas tech has to deal with you. You get to play the redundant game of, "Yes I tightened the cables, I restarted everything, and yes I refreshed the system" game. Then they put you on hold for about 30 mins to tell you they need to send a technician to your house. Which isn't free btw.. $80 to get their tech to your house.

Then there was internal system problems. The tv boxes would constantly lose signal and scramble. You'd be surfing the web and lose signal all over the house, even when you're in the same room as the X1 modem. I hardwired my PS4 (at the time) and it would have connection issues. For this issue I'd call and get zero help and get my $80 technician to come.

He's in my house and states that my issue is that I need better speed and a higher bandwidth because the amount of different devices on the wifi. I found it odd that that would be the problem but at this point I was just trying to live at peace with this HORRIBLE cable company and ended up getting the 1 gig service to alleviate the issues that kept happening. We agree to the new contract and the issues got worse.

I call again and fight with the automated system multiple times. I talk to their "tele-techs" to end up ordering another $80 human tech to come and check out the problem again. This tech tells me I need a mesh wifi system and that the last guy was incorrect in his assessment and should know better. I get a wifi extender that was said to be compatible with Xfinity's modem and it did extend the wifi throughout the house and even outside now. But the wifi would still go out and drop signal. So I call again. I fight their robo operator again. I get another overseas "tele-tech", and the best suggestion is to replace the modem with a new version. I get new modem, no change.

I then find out their modem is known to be glitchy. I decide to get my own and send theirs back. I try to hook it up but since I have the cable, internet and phone deal it doesn't work because my own modem is only cable and internet. I get a phone modem that's approved by Xfinity and they gave me issues because it's an older model. That issue took days to resolve because my outdated phone modem that I researched on their own website hasn't been used in a few years. Longer story short one of their tele-techs figured it out.

Now my wifi is working smooth. Everything seems fine. Then comes Xfinity and their contractual agreements. I basically watch sports. NY sports to be exact. Everything was fine until Xfinity and MSG decided to shortchange each other and now MSG is blacked out for years now. Today the Knicks are playing a series clinching playoff game and Xfinity isn't playing it because of CONTRACTUAL AGREEMENTS. I tried to call their BLOOD PRESSURE RAISING, STROKE INDUCING automated system to get absolutely nowhere. I call their advanced tech "tele-techs" and they can't help because there's no "ticket"....

I pay for the sports package that blocks the games I want to see and there's nothing I can do about it. No one can help and Xfinity gives zero **. They know they are the only option here and they act like it. I've never had more issues with a company than Xfinity. I wish I could personally put them out of business so that no one else has to deal with their nonsense. If you live in Dutchess NY, just get their internet and find another cable company or stream. Save yourself the stress. XFINITY SUCKS!

So I called and explained this issue to a very helpful agent. She tried her best to help and after going thru multiple steps and getting help from others I think realized the box I was sent was the wrong box, it was a "secondary box" as explained to me meant it was if I had more than 1 (main box) and would not or couldn't be activated (my summary) I was assured that I would receive the correct box and not be charged shipping. I never got a emal or text saying anything about tracking or the order so I inquired thru there chat. At 11:52am Nov 23, 2022 I got Sagar who in brief assured me I would get the correct box.

Yesterday Thursday Nov. 24, 2022 not receiving any notification I reached out again about it I was assured again I would receive the " correct box" and that it would arrive today Nov. 25, 2022. Several people assured me I would get the box but still not received any notification (tracking). Call Friday Nov. 25, 2002 and get told that they see no order placed for this "correct box" and no box has arrived today. I was given a "order confirmation number" by Chris which I found out or was told was just the chat id session number Thursday.

I find out that to get this correct box I will need to change my plan, never mentioned to me prior by anyone else. Turns out from what I found in a statement in Sept. 20222, they changed the names for plans (or some plans). Doesn't sound like it should be a issue or problem with getting a box, just a name change to the plan. I was told that the only difference was I would not get one channel hitz I think, but rest would be the same channel wise, again doesn't seem like a problem. I was told my rate (amount paying would be the same) also. I would think it should just be a simple box swap and no change plan or channel wise minus 1 channel as told to me but got met with another delay, when I requested this matter be sent to me in the mail they send privacy policy (any changes or updated), channel guides etc.. By mail so I fail to see why this request was not allowed.

Not sure why this became a issue change box and the plan name change seems simple. I was basically told I would get no box and more or less be on my own after Dec. 6 2022, the date stated that my current box would not work due to updates on their system (summary). So in my opinion seems they will be denying me service past dec. 6 and not sending the correct box when I should of received the correct box to begin with no fault of my own here. I do not believe I should of been misled and sent the wrong box to have them deny sending the correct box when told that it was sent and I would receive it.

This request or requirement made Friday Nov. 25, 2022 if correct should of been told to me days ago and explained. I should of been given a tracking number or something for this box they said was sent never got one. I shouldn't be penalized for them not sending the correct box (one that would work) and don't believe I should be losing service as a result.

Agent sent an email that I would need to click ‘Accept’ to complete the transaction. The email did not mention what it was for, what the charges would be, and was even trying to change my account to automatic billing. EMail did not appear to have anything to do with getting a replacement remote. Spent over half an hour and accomplished nothing. Instead purchased a new remote from Amazon. Frankly if one has another option for TV/Internet would advise to not use Comcast.