Cox Cable Reviews

The internet constantly goes out, the Cable Boxes constantly go out, the Technician People never show up and when the internet goes out the House phone goes out. It’s awful to say the least, but where I live it’s the best option apparently and it’s overpriced.

My ability to get questions answered by calling their phone number has been good. I am however unhappy about the constant increases in price for their service and the need to always extend my contract. I will most likely look at other providers closer to the end of my current contract.

My reason for being disappointed and dissatisfied is simple. There is no other choice in southern Orange County California. We're supposedly living in a modern free market economy, however Cox Cable and its other major competition AT&T seem to have a no competition pact between them, in which AT&T covers the southern portion of my Congressional District, which is northern San Diego County and Cox covers the northern portion, which is southern Orange County. This impacts me as a retired combat veteran on a fixed income, because with AT&T I would and did qualify to pay $9.99 per month for basic WIFI, but with COX, who has no low income program, I'm forced to pay $44.99 per month for basic WIFI.

Better speed than AT&T. The installer was very nice and did good job. Modem could be better. It is rather limited and has only 4 ethernet connections. I have had no problems with buffering and streaming quality is good. Customer Service is also good.

I went to the store on December 22 to get a price quote on TV, Phone & Internet Service. I was waited on By a Robin **. She kept insisting that I sign an agreement without providing me any written document, plus wanted a $10 deposit. I refused Both, and was told that they do not print documents to show what you are getting as part of their proposal to go to the internet. Going to the internet COX would not give a document unless I signed an agreement - again I refused. I called ATT this morning and was told that COX had sent them notice of me converting to them on December 30th--.

If you can, avoid Cox Communications at any and all costs. I unfortunately can't, as my only other choice is DirecTV and I won't get involved with them. The equipment COX uses is for the most part outdated, very weather sensitive, and not always reliable. This was told me by a supervisor who was at my home repairing my internet outage, which is at least once a week. When you call customer care, you either get someone who does not fully understand English, or someone who talks over you rather than listen and wait to respond. All promos they have are for 'New' business only and rarely do they tell you or offering anything unless pushed to long term clients.

Cox loyalty service has severely degraded. I upgraded my service to gig blast, it took two months to be installed, they cancelled appointments with out notification twice to install the service, until I called a third time. Loyalty service worked out a deal for me three time to reduce the bill for the delayed service provided. Only to find my bill being twice as much. They don't keep track of what they promise how the payments will be. I have the E-mails to prove what discounts they had originally provided, they seem to lose them a month later with new increased service bill.

I bought a new house (November 3rd) which was renovated by the previous owners. Turns out they cut the cable lines outside when installing new siding and never put them back on. Also, the previous owners cut the lines in the crawl space. (Craw space is very large). I called for a Cox Tech to fix the issue. First Tech said Cox has a third party that will do the work and set up an appointment for me. The Second Tech said that Cox doesn’t uses a third party and I should call an electrician. Electrician told me he can’t touch Cox’s wires and to reset up an appointment with Cox.

This is the absolute worst cable company I have ever had to do business with! I have only had them 3 months and out of that time I have only had 1 week that my service didn’t cut off! They haven’t fixed anything yet and they are about to lose this customer! If I didn’t need the internet for work it would have already been shut off! I will be doing research on another company! I pay too much to be dealing with this crap!

Wasted 3 days working time with no internet with Cox. 1-st day spent 4+ hours on the phone to configure my installation and new account. 2-nd day Jacob came to install, after 90 minutes of nonsense talk and explanations he made two holes in the wall, made a picture and left without installing anything. I talked with the field manager and they promised they will send the next day installer which will finish the job. There is no communication between different departments. 3-rd day Steven came to install, made a picture of the two holes that the previous day and left without saying he is leaving! Then he canceled the installation order! Both installers were looking for excuses not to make installation. It looks like the installers are on commission and avoid any more complicated installation. Never experienced such a unprofessional customer service in my life. Terrible experience, avoid COX at any cost!

Pensacola, Since Hurricane Sally, I have not had fully functioning net. Yet I PAID MY BILL 5 DAYS After to which, they RAISED MY PRICE AND SUPPOSEDLY RAISED THE SPEED. My neighbors and I do not have fully functioning internet. 3 times I've been to the local office, Twice in the last 7 days a tech has come out. Over the last 48 hours 6 chats with COX. They do nothing but spin my wheels and not address the real problem at the hub. IT IS NOT MY HOME, COMPUTERS OR MODEM. YET EVERY TIME I REACH OUT THEY MAKE ME GO THROUGH THESE STEPS. It's maddening.

Our area was impacted by hurricane Sally 20 days ago. So for 20 days we have had no service and I fully understand what the hurricane messed up. We were told early on when the power got fixed they’d be right there and we’d be fixed. My issue is this company will NOT keep their word. Every single person on my street has service except for us. Was supposed to be fixed on the 2nd but it wasn’t. My husband had set up an appointment for October 5th. 4 or 5 days AFTER the storm had hit so we figured ok they lied but the 5th is 3 days away so what can we do but wait??

The prepaid service is a great solution if you don't want to be in a contract and if you're not on the computer or tv all day every day. It gives you freedom of access. However, Cox employees and supervisors are unable to assist with overbilling. You can lose money. They claim to have no way to reimburse you so the supervisor suggested I file a fraud claim with bank. BEWARE. No technical or billing support available for this product. Suggest try $4 for 2 hours first then go to $8 for 1 day next to minimize your losses.

I called sales a year ago to inquire about their internet bundles. And so I was told I'll be on a contract for 2 years and that my rate is locked. Maybe just for sales purposes that's why they're giving me all the good stuff I wanna hear. After 1 year, my rate went up by $20. That's not what was explained to me. I signed for them because of the good deal I was offered otherwise I would have gone to other providers. Not even loyalty manager can help me reduce my rate back to how it was or waive the ETF to look for a better deal. So now, instead of keeping me as a customer and look into waiving ETF so they can sign me up for a new bundle to help me reduce my bill, they didn't offer that rather they'd rather steal $100 ETF from me and lose me as a customer. NOT FAIR.

One star because there is no option for zero stars. We are forced to use Cox as there is no other option here besides DirecTV. If you have ANY other option, choose that over Cox. If you need customer Service, or even Worse Customer Loyalty just run as fast as you can head first into a brick wall, the effect is the same. If you want to be really frustrated and not accomplish anything, give them a call. I just wasted another hour of my life on top of the hour and a half two weeks ago. Avoid at all costs.

Last month when contract expired I called & talked with loyalty and got new contract and was told bill would be 243.36 monthly which included all taxes and fees. Got an email confirmation which was different, called them back and got different guy who gave me the exact same info, guaranteed bill would be 243.36, not to worry. I did say I would believe it when I saw it as it is always higher. They also both told me I should only pay 240.66 on the current bill of 245.89.

Can't believe this company is allowed to exist. Try calling. Wait times? Well, they are so busy they just tell you to call back. Even the call back option is not available. Is the computer that backed up? Go on line you say? Ask for tech help. Not getting it. Hit the CHAT button. It's a computer that only offers you limited options and tells you it doesn't understand the question. Need to cancel a service? Can't do it online. HAVE TO CALL!!! Need to add service? No problem, you can do it online!!! Need someone to come to your home to put in a cable outlet? Can't be done. Told it's not an essential service and (literally), I'm not a priority at this time. Really? You are a CABLE company!! How is putting in a CABLE outlet (for cable and internet) NOT an essential service for your company??

Once a week or sometimes few times a week, either internet or cable stops working. I either have to reset the system or wait for few hours before I can start using it again. And nobody available to file a complaint. Seems that nobody cares about Cox customers at Cox.

Working with our Knights of Columbus COX business account. We had to do a seasonal shutoff due to COVID-19 and being closed. We were told we could hold on to the boxes until we turned cable back on. We did maintain phone and internet. Had a rep call and say boxes needed to be returned, which was different that what we were originally told. We then began receiving a bill for $1125.00 for the 5 boxes we had in our possession and were told we could hold on. I then spoke with Jeremiah from COX at 1-757-222-7632. We agreed that if I turned the boxes back on by July 6th, we would be OK and not owe the $1125.00.

So I return to Florida after a five month contract assignment in Phoenix where I used Cox Cable. I returned my cable box and requested that both my TV and internet service be cancelled at the end of June. In later July Cox charged me $294 whereas my normal monthly cost was around $136. I contact them and they tell me I was charged an additional $190 for "early termination" and this could not be reversed. No one at Cox had ever told me about this fee. And then I find out that they never cancelled my internet service as I had requested. I communicated all this thru their online chat where their representatives were somewhat rude but definitely of very little help. If you can avoid Cox, do it!!

July 16 2020 I returned my equipment to COX because I finally cut the cord after 14 years. The representative told me I still had two mini boxes on my account that were not returned. I told him I returned those last year when I downgraded my service and I distinctly remember doing so because there was a line when I arrived. He said he would complete a form that would have them look for the mini boxes in their warehouse but if they weren't found I would be charged $57 for each of them. The person I returned the boxes to obviously didn't apply them to my account and now I may be charged $114. Are you kidding me? They are so screwed up I'm no longer surprised by their shortcomings only more furious with their lack of completion. Don't sign up with COX.

Lady name Yvonne was rude, disrespectful and continued to call me ma’am when I’m clearly a man. Did not help resolve matter. This continued to tell me the wrong information and decided not to fix problem. Never use their service. They said they would help people during pandemic and just demanding the payment and pretty much. Yeah right. My explanation on why my bill was not paid.

1. When I signed up, my modem package was "pending" for two weeks, and when I finally called them to inquire what's happening they told me it was some error in their system, and I must come collect it in person. 2. The first two weeks of service I had disconnections every day at the same times, for 5-10 minutes. Looked like planned works or something, but I got no messages about planned outages.

When the internet is working, it's usually going at a fast, steady pace. That's the caveat though... it has to be working. At least 2 to 3 times per week on average, there's no internet. The time before this current 8+hour outage, the internet stopped working on Thursday (4 days ago). After holding on the phone for 22 minutes, I was told a technician would hopefully be at my home Monday to look at the problem. Monday!? Is their bill reduced to reflect the numerous outages? Of course not. That would be ridiculously fair and would indicate a smidgeon of integrity. One never has to worry about being treated in a manner that could reveal that dreaded "I" word (integrity).

They tried to upgrade me to a higher plan and threatened they will charge me 100 a visit to fix the service. They couldnt explain why I'm only getting 9.1 down and I'm paying for the 150 down plan, just said to get faster service or send a tech out at 100 a visit to fix the problem. Absolute rip off company.

I have been with Cox for over 25 years, as I was being lazy and stupid. Do not go with Cox in terms of Cable/ internet. Sorry to tell the review writer who got the $89.99 for cable and internet, I got that one, a year ago, now it is up to $189, all I did was add one TV. I moved last year so I got a lower rate, but if you are loyal to this company, you will be paying a lot of money. I have Cable and internet. With every thing going on, it is not affordable, but Cox will suck you dry. A lot my colleagues are leaving Cox, I guess I will have too. If you sign up, read the fine prints as I did not, so I can not change any thing for another year. They said I agreed on a contract that I don't recall. Just be very careful with Cox.

I'm not going into specifics. Get rid of TV service. You'll save a lot of money and have a much more awesome selection to watch by streaming (you will need to set up non wifi by using an ethernet connection). Just keep internet service and you can stream Hulu with access to tv, movies-add Disney& Espn bundle, Netflix-must pay $9.99 a month and many other services you won't pay for. You may need to set up your own modem router since you may be paying for theirs on a monthly basis. Good luck and enjoy 100's of shows you're missing out on by using Cox. I Love it and am saving over $110. a month.

I’ve had Cox cable/internet since college (15+ years). I realized it was more expensive than other providers but there was initially convenience and familiarity each time I moved so I stuck around. Over the past few years, cost and needing repair services has increased considerably. I was frustrated but talked myself into staying with Cox.

I received a another rate increase on my May bill. By the way, Cox will go up on your bill 2-4 times a year. I called on 5/19 to cancel my service and was disconnected after going through 15 mins worth of prompts. I called back on 5/22 and after being on the phone another 30 mins the girl took my bill back down to under the original amount. She said I will have all the same channels and said it would be reflected at cox.com in 24-48 hrs. I was unbelievably happy. I received a bill reminder on 5/26 and it was for the original amount. The bill had not been reduced. I called AGAIN and AGAIN was on hold for almost 20 mins.

For over a month, we have had technical issues with several cable channels. It is affecting CNN, Fox News, Food Network, BET, MTV - and I have not finished checking all channels. Finally reported the issue 3 weeks ago. I was talked into buying the inside wiring coverage in case the problem was with my televisions or wiring. Once the technicians came out, they said they would not be able to come inside due to Covid, which makes sense, but it does not make sense that I was talked into that "premium" service option. I was told I'm committed to paying for it for 3 months minimum. Two technicians have been here, and they have said that the issue is in the line to the street and that it was escalated to another department. On May 14, I was given a prorated credit for each day I did not have complete service which was $47.

I was a customer for many years. When I was moving out of state, I scheduled my service to be disconnected on a certain day, the day I was moving. I also returned my equipment the same day. I was current on my bill, and my final bill should have been pro-rated for the 11 days of my final service. That’s not Cox’s policy I guess, they charged me for more than a full month. After speaking to 3 different people, my bill was not rectified. I have to pay $284 for 11 days of service, or have it go on my credit. Scam artists!

I contacted all of my Utilities companies including Cox the moment I realized that we would be under stay at home orders because of the Covid-19 Pandemic. The customer service assured me that they would make a payment arrangement for outstanding balance that I had because my business was forced to close and I have not yet received a Unemployment check or a stimulus Cares Act check. I have money and I had always Paid my bills on time.

Anyone that has been having internet and cable issues with Cox Cable in the greater Phoenix area, please be aware that Cox has been upgrading their service for last 4 months and this has been blamed in everything being home during quarantine! This is not the case. Cox is defrauding ever one of their customers in the Phoenix area by having everyone pay for full service while supplying less than 10 Megabytes per second (Mbps) of download data, when paying for 150 Mbps. Which means I and probably you are only receiving 6% of what you are paying for. This is legal theft!!

I needed internet service due wanting to work from home, the virus has a lot of layoffs, and now stuck more at home than ever. In Jan before all this happened, but heard on news what was going to be happening to us soon I saw ad for internet at the fastest speed for 40 a month. I called to ask if that possible. I was told for twelve month promotion for 40 a month. I even got a email in writing before started. My first bill was correct but promise to pay with my then account was hacked and then had to make payment with a new account and change passwords and everything.

I am also an Xfinity customer and was delighted when they offered select free additional premium channels for a limited time period understanding that many were at home observing stay at home orders due to the coronavirus. When I got back to Rhode Island (and observed a 14 day voluntary quarantine) I immediately called Cox to find out if they were extending a similar offering or providing specials on packages. I was met with a resounding NO.

I have used Cox for decades mainly because it has been the most convenient for my needs. I am extremely disappointed that they continually raise my rates and I have to renegotiate. I waited 3 hours yesterday and still didn’t get my issue resolved. Called back today and had to reduce my current service to get a rate similar to what I was paying 3 months ago. It is sad when new customers get better rates and service than loyal customers that have paid regularly and have stayed with the company. I will be researching and looking for a new company. Plus my signal is not what it should be.

Worst cable/internet company I have ever done business with. Incredibly hard to get in touch with, extended call wait times, and service is sub par. Had to call a repair guy to my residence on multiple occasions even though my service was only for six months. When I switched to another provider (due to horrible internet connections/cable outages), they charged me $197 and claimed I did not return a piece of equipment even though everything was returned with a tracking number and in the same box. Poor excuse for a internet and cable company. Should be shut down.

Multiple times, I was quoted one price for a year and 3 months later, the price went up. I'd be billed half way through the billing month. I'd call again and would get a lower price "for a year" and 9 months later, halfway through the billing month, I'd a a substantial increase and have to call again and would be told one of the promotions expired, etc. I went through this for 2 years before finally canceling my TV service. I turned in equipment and now have a $57 charge on my bill for equipment they are saying I did not return, when I have a receipt sitting in front of me clearly showing that I did return it. This is a horrible, dishonest company that, if I had a choice of other providers, I would not deal with.

Cox Cable is the only company in our area, and after a few months with their crappy service the company decided to increase my bill from $112 to $117. Who regulates this company? I didn't sign for a service that a company would charge extra in a sneaky manner over time.

I have been a customer for 20 years and moved 3 months ago to a new home and I have had nothing but problems with both my TV and internet. I have had 8 technicians to my home and spent countless hours on the phone trying to get them to fix their problems. They charged me every month premium prices and like a dummy I paid every month. They have a monopoly so they can just step all over you. They are rude, they interrupt you and talk over you, will not fix the problems (especially Shawn a cox employee # **). Las Vegas and other communities need to stand up and stop monopolies because they can rip you off without consequence. Such a scam...

Needed internet and TV. They've advised their cheapest internet with speeds above 30mbps and simplest TV package is $89.99 a month. Ended up being 99 99 a month plus taxes and everything else at 125 total each month. Good thing I didn't want anything more than the simple basic stuff.

San Diego Cox Communications. I moved and canceled my service. No problem... or so I thought. I forgot to change my Cox email to a rarely used app. Of course, I just needed it. I couldn't change to a new email... blah, blah. So I called Cox to see if there was some way to access it. Martin answered my call and after hearing me ask if there was some way to access my email. He switches me on hold (without warning). Then I hear him joking with someone. I tell him I can hear him. Again I hear clicking... no sound, then I hear him trying to sell service. I tell him again I can hear him. Click, then no sound. Then HR's back joking with someone. WTH? MEANWHILE I'M ON THE LINE FOR OVER 10 MINUTES! Martin needs some retraining... and Cox needs to think about their phone equipment! For a communications company you would think they had good equipment for themselves. Grade of F.

I live in Chesapeake VA and our Cox cable will go silent at random times throughout the day lasting an hour at a time. I contacted Customer Service and they did not fix the issue and gave me a $10 credit. I pay over $200 a month for this service. What is a $10 credit going to do for me when over 50% of the time I can't actually watch the TV with sound. Extremely overpriced cable. I will be switching as soon as possible.

We had a high wind, 60mph rain storm here in Norfolk Virginia on 2/08/20 and for 7 days straight I've been complaining about the service having erratic speeds all over the place. I pay 95.00 for 300/30 service and now get wild swings especially on upload from 5 to 30 when it is supposed to be 30 solid. Every day I call I get put through the same routine, constantly saying/asking how old is the modem, how old is the router, even though they are premium and new... Constantly trying to sell you equipment... When finally it always turns out to be line problems. They have been in this area since the storm twice trying to fix what is to this date... Still broken, always blaming or trying to sell you a router, modem, or especially a 10.00 a month repair service coverage plan... Look fix the problem... This company is pulling some shady sales and service tactics, avoid them.

I have had DirecTV for years. My father in-law moved in with us and said he wanted Cox since he’s old. He didn’t want to learn anything new. We called to order cable and internet. I asked if they broadcast in 4K like Direct she said yes, then someone else got on the phone and said, "I don’t know." I still don’t know.. I wanted the best, latest and greatest fastest. She was supposed to call me back. Never did. I called her several times. Never called me back. Finally I just ordered from someone else. Still don’t know about 4k. Also speed says gig but it’s not. One said I need fiber. The other said no. So I don’t know. I pay for it but only get around 300. Received Contour box and router guy hooked it all up with Homelife. Didn’t know how everything worked. Smart bulb is broken still.

Can't watch my TV after midnight because of update problems in their system. I've scheduled updates for 6-8 am and their system has overridden my scheduled updates to 12:00am to 6 am. No one seems to know or wants to fix it. I've been a customer for 30 yrs and now I'm going to another satellite company. They don't care about their customers they just want your money.

Been a customer for 20 plus years, every year they increase my bill and I have to call to renew my bundle savings. My bundle savings was $40 a month, now they'll only give me $7 a month. I'm disabled and on a fixed income and a customer for over 20 years and this is the best they can do. I asked to speak with a supervisor and they said he wasn't available and would call me back. Never got that call. Service is no better in the years I've been with them, so how dare you try to charge me more money. Guess I'm going to bite the bullet and start shopping for another service.

I contacted Cox recently regarding lowering my bill to just internet, the girl was looking over my account only for me to be told that I have to call them because I'm on some kind of special thing. Why couldn't it be handled right then and there. My bill is still not lowered and I'm at risk of being cut off due to not being heard and listened to about my current situation and needs.

I have been lookup for years but here recently I have been out of by Internet service for 10 days. They have still yet to come out and fix my internet and I pay $60 a month, why am I paying for something I don't have.

I went to Cox.com to purchase new internet & cable services for a home I am moving into in a week. After 2 hours of live chat help to get my order to go through, with gigablast internet I was prompted to call into a live agent to complete my order. They said gigablast is not available in my area for 3 weeks because fiber optic cable is required. I said, "Let's go with the basic cable until then". The live agent then told me no internet is available because it requires fiber optic cabling. She lied. I said, "That is not true. The location I am in right now has Cox cable and does not have fiber optic cabling". She ignored me and lied again. Then said in the meantime I cannot start my bundled service offer until cable & internet are both installed, which is a $110/month difference. So first a bait & switch, then flat out providing & doubling down on false information, while offering zero other solutions. Good luck to anyone else that has to have Cox!

So we have Cox telephone and internet service at our home. We were really having a problem with our home internet and called for service. Since I know little bit about router and modem, I advised the tech to change the modem. He didn't listen and change some kind of filter on their line. Well, problem didn't get solved and I called again and 2nd time the technician changed the router and problem got solved. But guess what, today I found out they have charged me an extra $75.00 on top of my regular bill. I called Oklahoma residential customer service and wanted an explanation, Well the representative said for technician to come there now they charge a fee!

So when moving here in 2005 I contacted Cox for services. Kept them for 2 years and then canceled due to apartment complex not allowing them to do service at their complex. Anyhow moved and got a different service. Cox begged me and conned me with a $200.00 dollar gift card. Upon going back to their company they promised me that I would only pay $120.00 for the entire time in which I would be with them. Well they lied, the 1st month yes $120.00 then 2 months later, $133.00, 2 months later $145.00. My bill has gone up to $255.00 a month. I refuse to pay this company almost $300.00 dollars to look at TV, they do this thinking we need them.

Advice, when considering TV cable service, take your time and explore other options first, Netflix, or other cheaper svcs first, if you sign up for cable/TV svc with these shysters and dont keep the service for 2yrs, you're charged a hefty $250 or more cancellation fee, also outlandish Bills, that will forever increase, buyer beware.

I had Cox Communications basic cable in West Warwick Rhode Island. It was $41 a month but my package came with zero cable channels. All of the channels were basic antenna TV from around the nation. The last month of service the cable box didn't work half the time. All the channels were very boring. After 11 months of dealing with this fake cable company. I decided to go the old-fashioned way and plug my radio in and listen to that. Cox Communications cable is very expensive and not worth the money. You would be better off buying a radio.

Persisting problems with TV signal box suddenly going dead losing programs, internet going dead, phone going dead; personnel failing to remedy problem, refusing responsibility, unqualified techs....

I will not be able to put enough words on here to say how much I hate this company. Our modem goes out at least 4 times a month for the past year. This is just about when they started building a Google Data Center nearby. Before we would have outages as well. NEVER have they been willing to help. We even had to pay for them to do something that worked temporarily. The actual service and the customer service are nonexistent. I am forced to use Cox because of the shady business tactics that leave a monopoly for internet service. I hate this company more than anything on earth (even more than an HOA). Pure evil how the use leverage. Every person who is employed by them and the owners are horrible people. I just hope I get a chance to NOT help you with whatever it is that could make your life normal.

On principle I won’t support this company any more, they’ve become morally bankrupt, I’ve had nothing but problems with Cox, they play a lot of dumb games with cutting services if you're a day late on your bill even, I didn’t really notice how shady it was til a friend that did tech for cox started pointing all the BS out, I just thought their service was garbage but it turns out they’ll go as far as corrupting your top priority recordings, specifically things that won’t air again and aren’t available on demand, they’ll also restart your DVR box in the middle of prime time or when you're recording on all tuners so it ruins as many recordings as possible, there’s about 30 other things like freezing and glitching etc. they do, it’s pretty ridiculous, they marketed the new DVRs as an upgrade but they have way too much control over your services now and it only benefits cox.

Cox has so far been a horrible experience. We initially signed up for internet only. $108 for what I would call basic internet for minor streaming and internet access. Then we added cable for what was supposed to amount to 154 with the bundle. First bill was $451!!! We went ahead and paid out to a zero balance after repeated call ins and chats with representatives, after being clearly advised that it would be 154 monthly moving forward. They still have not come out to bury the cable lines that are strewn across the front yard three months later. I called to inquire when that would be done. They did a service request for that only to have someone come out and say that they do not handle that and they they would send someone else out to do it. Then charged me another $55 for that!!!! Just got out next bill for 265!!! This has been a horrible experience. I would not recommend to anyone looking for cable or internet to do business with them.

So why who's on first? Simple you call Cox on Monday you get answer "A". Call Tuesday you get answer "b" and so on. My mother was told her bill would not go over *** amount of dollars. Well it was that amount for one month. The excuse that was given was that, "Are you ready for it?" That she called on August and the new plan went into place till the next yearly cycle. Yep the that happened in October and bill went up over 60.00. What get me is the person knew this and yet promised her a lower price. In two years her bill has increased over 70%. Frankly I think cox is a joke with poor service, poor attitudes and a monopoly. I'd rather do without than use cox.

Today, December 28, is the Peach Bowl. We are 3 plays into the game and my cable goes out entirely. I call the technical desk and they are totally unaware of issue but can text me when service is back up. I pay $254 a month for cable tv and internet for this horrendous service.

I switched to Cox from Verizon about a month and a half ago. I did my homework I thought. The real nice but lying sales people at Cox quoted me a price of $129.00 a month for a year. I specifically asked if that included all taxes and other charges and was told yes. So here we are a month and a half later and I get my first bill. It is for $164.00 plus taxes and fees. I called Cox and was told there is nothing they can do. If the sales person lied then so be it, the fee is 164 plus. Not sure how long I'm staying with them. Verizon is looking a lot better.

In order to make more money and trying to mitigate the loss of the cord cutters, Cox Communications is now charging $25 if you simply have a credit card declined. That is like going to Walmart, having your credit card declined, and the cashier adding $25 to your grocery bill just because your credit card was declined. This is unethical and they will lose many customers over this, including me!

Issues with billing, plans and other account info that needs to be fixed. Also spoke to Brian ** on 12/20/19 at 4pm who treated me inappropriately. He harassed me, was very aggressive towards me and continually treated me with no respect and made awful claims towards me. He had threatened me and made it a point to argue non-stop when I asked him to please Stop and treat me better and with mutual respect. But instead he continued to argue and speak abusively towards me. I had asked that I speak to someone else and he argued that and even said I'll never be allowed to speak to anyone at Cox.

I agreed to 3 years at 177 per month for cable, internet and phone. First bill 177, second bill 490, third bill 490. I’ve called customer service about 5 times, and have spoken to supervisors also. Each one said it would get resolved, but it hasn’t. These calls represent hours on the phone including getting transferred. Now they threaten to cut service if 2nd and third month not paid. It is pretty much crazy. These guys don’t have a clue and don’t care.

Since 10/28/19, my cable has not worked. Either pixilated too much or error code xre03059. I've missed all Christmas specials. I've called many times to be told they're working on it...probably. No definite anything. I tried calling again today to discuss the $177. Bill due for services not provided but was disconnected. I'm leaving Cox. This has been an issue many times before.

Today technician scheduled to show up between 3 to 5 but never showed up for the service. I waited 4 hours and more. Waiting and waiting. No calls. No messages! I Called 3 times to customer service, every time I called they gave me different excuses. Finally I talked with another customer service person and they want to re-schedule to Sunday 1 to 3, so I wasted Friday and Sunday to get a service done! They offered me one day credit for technician not showing up for an appointment. WOW.

The Cox Cable in Las Vegas don’t even want to help. Customer service wants to be totally rude to customers with disabilities. They don’t even want to work a payment arrangement with people with disabilities that are on fixed income.

I have completed my first year with COX as a new customer. I am under contract for two years at their introductory price. However my bill went up $20. I called to discuss and was told that my introductory only last a year. I feel need to write this review because original salesperson lied and the company would do nothing to help solve my dilemma. I am used to dealing with XFINITY which was an excellent company. Very disappointed with the customer service provided by COX. When I spoke with COX today, the first person said there would be something that could be done and told me he was sending me to another customer service rep who could make the adjustment. However, he sent me to another person who knew nothing about why I was calling. Again, they lied. Beware of this company if you are looking for TV and Internet service in the Las Vegas area.

I recently had connection issues and went to the residential page to reset my modem. There was some error saying “I was not a customer and wasn’t able to access this function”. After a chat with customer service they eventually reset my connection and proceeded to attempt to persuade me to purchase “the great Ultimate” as the representative called it. I said no and was promptly fed more incoherent, grammatically incorrect, nonsense about how “an huge promotion” would decrease my high cost. I had to check I was on the correct website as I was led to believe I was being scammed. I was so disturbed by the blatant unprofessionalism by the representative and am very concerned about the standards of their customer service team.

I was a customer of Cox for over 8 years. They gave me their equipment and we used it for the time we had the service. My wife and I moved from an area they serviced and I was advised on the day a called to disconnect that there was no equipment that needed to be returned, so I discarded the equipment. Lo-and -behold I get a bill 45 days later with an equipment charge applied. I called their support center and told them what I was told on the day of disconnection. The young man advised he would escalate the issue up and I would get an email or call to let me know when the case was settled. Well, 90 days later I get an alert from my CB advising that I had a collection account for $130. I called Cox to address the issue and they advised it was my problem and pretty much I could go pound sand. If this is your last option, then by all means, use them. If you have other options, I would go with the alternative.

I moved here from Pa. living in Mesa, AZ. Second rental home different part of city. Both places nothing but trouble with signal. They been out several times. I am glad I am moving to Gold Canyon, AZ. not in Cox's area because these people can't find their way out of a phone booth.

The first few months was a battle to get them to charge me the proper amount. Then they came into my backyard without my notification to remove equipment off my house. I know they don't need permission being a utility company but I requested notification because of my dog, they said they didn't have to do that. When they removed their equipment they left a mess on the house, wires going all different directions and they bolted them to the wall. I called about cleaning it up, first they said they would have someone call and remedy the issue. They never called back but marked the problem as solved in their system. I called again and they said that they will not take care of the mess and I would need to hire an electrician to make it look appropriate again. If I required them to come to fix it, they would charge me.

This review is based on Cox Cables failure to honor or abide by their own promotional pricing. At the time of this writing I’m sure my account with Cox Cable has been or will be turned over to collections and this is yet another attempt to straighten out my account with Cox Cable for being charged an early termination fee of $170 plus tax.

We had a rental home we were remodeling and then going to sell. We made it VERY clear our requirements:

Cox is out to make as much money on you as possible and does not care that you are contracted for the wrong bundle. I'm new to the area signed up for internet, cable and home security for $99/month. I have two problems with cox's service:

I opened an account with Cox in July 2019. They scheduled to do an install and then realized they needed to install a "Tap" on my telephone pole and then began that process. They provided me with a SR ticket number and said it would take 6-8 weeks. I waited patiently then around 8 weeks I called and they said my ticket had been closed and the work was completed... Great so they scheduled another install where you need to stay home and be present. The Tech comes out and says "NO the work has not been completed, I can't do the install. They need a bucket truck." Then I call and they provide me with a escalated ticket number.

Every year I have to call about my bill increasing by about 25%. I am not under any contract and after I complain they lower it back down to the original price but want to cut back service. The equipment is poor quality. I have to exchange the box myself twice a year. They do not provide any type of surge protection on their cable and have damaged my home stereo equipment twice. I live in a lightning prone area. Customer service service is a joke. I get the runaround every time I call. If you ask for a manager there is never one available. Every time I ask that when one is available to review my issues and answer them. I have NEVER had them answer. If you have any choice use another company.

Had a horrible experience with Cox and I'm happy I never had to deal with them again. When I first set up the internet, I got charged for someone to come and install for me but was also charged for “self installation”. It took months for me to get my money back. And after I canceled my service and returned my Modem and router, I still got charged for THREE months before they fixed anything. Never. Again.

I'm a web developer and it takes an extraordinarily large amount of time for Cox communications (ISP) to propagate the new DNS records making it difficult for my clients when I can't do anything to change it. Even if I change my TTL to 300 (5 minutes) Cox doesn't propagate it quick enough. It's been 24 hours and my clients site is live on Version, AT&T, Sprint, CenturyLink but not Cox communications. It's apparent that either they're either having issues and or configure their DNS servers to cache for long periods regardless of the TTL value. This is not best practice and makes running my business using their services a challenge.

Order $94.99 bundle pricing for TV, Internet & Voice.. The Tech installed the wrong Cable box and my first bill was $210.00 Multiple calls to Cox and was told I had to take the box back to a Cox store and swap it out.. New Mini box didn't work and they had to send a Tech out to fix it.. Charge me $75 for that.. New bill was $148.. With $75 for Tech Fee & only partial Month charge.. Charging me extras $10 for Phone which was suppose to be part of bundle and $11 for Cable Modem/Router rental fee.. So now my monthly bill is ~ $135.00... Everyone I talk to about Cox.. The first work is billing errors...

Cox is absolutely the worst cable provider and customer service provider I have ever dealt with, after missing my install appointment three times in one day, the 4th day they sent their technician out without the product to inform me they wouldn’t be installing. Everyone I had to deal with on the phone was terrible. Would NEVER suggest Cox.

I was first disappointed with my initial contract. This contract was not explained to me, was not what I wanted, was the wrong price when it showed up on my account and the lady that set me up for the account is “no longer with the company”. I recently called to try and adjust my plan. I was trying to eliminate my cable and home security, which I do not use. I only wanted to keep my 300 mb/s internet.

I subscribed Cox TV ($20) & Internet ($59.99) for one year. After one year, since we don't use a TV anymore, so I called their customer service department to canceled the TV subscription, but every time I called, if I cancel the TV, the internet cost might jump to $90+... Why can't I cancel my TV and keep the internet at a reasonable price?! Cox doesn't care about their clients at all, all their employees are sales, and the only thing they care about is money!

I first call to set up cable August 23rd. They schedule app. to come out in 2 weeks for installation. Well I told the lady I would have to pay out installation fee and she said that was fine, I could just pay extra $25.00 a month with my bill. Well my first bill was due September 3rd and I paid the $111.00 was told them I would have to wait until October to pay the installation fee. Okay, the end of September came around and the October bill was not due until October 3rd but the lady said, they need the installation fee now and since I live on social security I told her my bill was not due till October 3rd.

This company does not care about their customers!! Have spoken with supervisors Gary and Debra on 17 and 24 October for inconveniences caused when Cox technicians decide not to show up for appointments on either day. Cox doesn’t care if you have to take time out of work to wait around for a scheduled appointment even if it is made a week in advance. No big deal to them. Maybe they will show up the next day if you can afford to take another day off. CHOOSE ANOTHER OPTION IF YOU CAN. I RECOMMEND THE DISH!!! And by the way I am a 30 year customer so here is a warning if you are a new customer or thinking about it

I transferred my services after 2 years to another home. I was told by a Cox rep that I would NOT have a contract. Now, one year later, my bill shoots up and so I decide to cancel since there was nothing that could be done to lower the bill. Cox now tells me.... SURPRISE!! I'm under contract?!? LOL. WHAT? They said that on my first bill I received, it said I had a contract....

For the love of god people DO NOT GET COX for anything, look for someone else. They screwed me over so much in the beginning it was ridiculous. First they installed tv and internet. Internet was nowhere near the speeds they promised. I have the Gigablast and was only seeing like maybe 200mbps. So they blamed it being on the original power wire that goes to the box and they will need to replace it. Was told by technician it would take 2 weeks. So I said okay and waited, two weeks came by and people came out to mark utilities etc... But no digging.

Our family has been a Cox Cable user for more than 20 years. Unfortunately over the last 3 years we have had nothing but issues with our telephone service. If we downgrade or change any portion of the cable service the phone line gets turned off, even though we continue to be billed and make timely payments. The phone line is connected to our alarm system which means our alarm system does not function when the phone line is down.

I requested to have an updated converter box to my home since I work a lot and could not make it in to pick one up. I did receive my first initial box by delivery when I first signed up with them. But they refused to send me the updated box that they were wanting to update not me. They said my address didn't qualify to delivery, even though my initial set up was self install by delivered equipment. I got the run around for weeks and with a non-working box and they still charged me for the use of that and cable services even though it didn't work.

Been with Cox for 19 yrs. Rates keep rising, tried to reduce services to lower the bundle bill, but when you drop one, the others rise! It’s bait and switch. Agent won’t transfer to a supervisor. Filing a complaint with FCC now. Cox, is no good. I’m looking for another provider.

Simply put, I spent 5 hours trying to get internet restored for my home business. Running businesses myself, I know the value of emergency support. I've been down for an extended period of time and attempted to get a supervisor or manager to escalate my issue. No one could help. They all work out of the same system the agent told me. Hogwash, when you have an emergency through a utility company obligated to keep customers up 24/7 you don't just say we will have someone out in 3 days to check your problem. How is that acceptable? A utility provider like Cox should have escalation procedures in place for things like the issue I'm having. I was in the service business and people don't just wait for their equipment to work again, they get an emergency technician out day or night. Until Cox realizes this they will never get decent ratings from consumers such as myself.

My Cox Cable expired today. I called Cox Cable about renewing my one year contract. You would think they would try to keep you, instead the person I spoke to is not even interested of keeping me with Cox. She quoted me a higher monthly payment with the same plan. I asked if she could lower it a little bit, but she refused. I told her I might just go to AT&T and she said that’s fine... AT&T here I come! Cox just lost a 19 year customer. Heading to Costco now...

I set up an install at my new residence, and went into the local branch to pay the deposit for the modem, and the guy said it would be added to my first bill. Well now on my install date, they didn't show up for there appointment so I called and they said it got pushed back 5 hours. I called after they didn't show again, and apparently I have to pay the deposit first, which is not a problem, but now my install is two days from now. What I have a problem with is they never made any effort to contact me about the rescheduled install time, and the first phone call I made they did not inform me of the deposit situation, and now I have wasted my whole day waiting for them, and have to wait two days for internet.

I paid my Cox bill for Aug 9 thru Sept 8 after cancelling my TV service on 8/17. Based on info received from Cox, I paid them 87.22 which was applied against original bill of 207.61. Cox claims they also credited me for 69.33 partial service (for what I can't tell because of the poor billing) and I do have Internet and telephone with them. Anyway, Cox like to collect their money in advance ( one month), but when there is an outage, you have to request a credit and hope that it shows up correctly. I believe that the Cox has cheated me on more than one occasion, but they're the only game in town; can't switch to something like FIOS. Not offered in my area.

For over 10 years I was a customer who had tv and internet. Over the years just like car insurance they kept raising the cost of basic tv and internet. I was paying for basic tv and internet over 200.00 bucks. Cox always states, "Just call us when your deal will expire and we can renew it for the same price or better," nope?! My rates for those 10 years jumped up and down! I will never go back to Cox again. The day I dropped them they asked me where I was going to, I told them CenturyLink, they Cox told me, "You’ll be back and anyway we will he owning them soon." Mind you all this was like 4 years ago and to this date and time they Cox do not own or co-own CenturyLink at all.

I have had COX for 4 months now. It is constant trouble with our service. Our wireless box has failed 3 times in 4 months. I have had to return the box and pick up new ones at the Cox store, then they charge you $20 for a home installation kit when their equipment fails!? I have been repeatedly lied to from about every employee I have talked to. They just downgraded my service without any request to do so, and now they want to raise my bill $10 a month to get my DVR service back that was included in my original package.

Had service with Cox for over 1 year. My bill kept going up every other month by 7 or $10.00. Finally the raised it from $39.99 for internet to $69.99 and have no reason why. I called and asked for an explanation but the just kept saying that was my charge for the service. I was not on any promotion so not sure what happened. I went to cancel since I'm paid upfront one month's service and instead of getting my credit I get yet another bill. I'm done with Cox. I have always had the same issue with them in the past. I will use another provider. Their customer service is the worst if you're asking questions about your bill... They seem to get an attitude immediately. Stay away from them.

Avoid Cox at all costs. They will always overbill you, and things that they promise on the phone don't end up reflected in your bill. You will have to spend serious time on the phone dealing with multiple low level employees who shuffle you around to various departments that don't communicate with each other. If one employee says one thing, often another employee will say the opposite. Getting in touch with someone who can get things done is near impossible. They're not worth the time you'll have to spend with them on the phone.

I am brand new to Cox; set up service in May, got it hooked up in July and never did they tell me that my free email would go way by Aug if not set up. NOW; they tell me that it is gone and I am not eligible for it. They played dirty pool... STOP and be informed and ask questions.

Changed from DirecTV to Cox due to local channel missing. Had nothing but problems with recording boxes and it was worse when I contacted “customer Service," no professionalism, no service. They transferred me without telling and did it several times so must be their way to do business. Obviously no training or supervision. Today I canceled service after 30 days. DirecTV welcomed me back with great deals and $200 gift card. By the way they have now the local channel I wanted. Cox will be out of business just like Sears. They are not focusing on the paying customer. They don’t care.

After approximately 10 year of being with Cox, we are going to pay off our bill and go to a different carrier. They do these "promotions" for 2 years, expect you to remember the exact day, then boom your bill is ridiculous! My bill is OVER $300 a month, and after 10 years they tell me the best they can do is down to...$300. So I refuse to pay this much for these services when we have friends that have been with their carriers for YEARS, get the same channels, internet, phone package and pay at least $150 LESS than what we pay. And let's keep it real. We are without internet all the time.... Never get reimbursed for it but yet our bill is steady climbing. It's just a shame when you've been a LOYAL customer for as long as we have and yet be told "That's the best we can do." So long!!

The worst internet cable provider out there. Don’t trust the app. You pay what it says, next month if Cox feels you didn’t pay enough they will add on the difference. My bill was supposed to be 146. This month it’s 263. Try to call and you get no help. I will definitely find a new cable and internet provider.

They stopped offering Lifeline program but sent a letter offering home phone for $9.99 month for 12 months. I called and they said my bill would be cheaper now. Got bill and it's higher. I call in to figure out what problem was and trying to explain the lady would not listen and kept hollering over me and hung up on me. After calling back, I was informed that I would not qualify for the discount 'cuz I already had a discount for bundled services. Yet they sent letter without that stated in it.

Where to begin... $105 charge from a previous account that I never had, took about 8 phone calls to resolve. When I signed up they told me up to 300 mbps down for $69.99/mo. On average I get 150 mbps, not to mention they’ve been charging me $113/mo for the service, which after at least 10 calls still hasn’t been resolved. Constant network interruptions and outages. I’m waiting for them to shut off my access for non payment so I can tell them to ** off and cancel it and they’re not getting a dime. Bunch of crooks.

We had a service technician come to resolve an issue with contour that was a new install. After three days the technician arrived to resolve the issue and it worked when we tested it out. He wanted to look at the cabling and stated it was a mess and proceeded to redo all the cabling. Contour continued to work when he finished and left. That evening we went to bed and the tv in the bedroom did not work. Called Cox customer service and they said we would have to bring in the cable box for a replacement even when I explained what happened. After the phone support person did some additional troubleshooting she decided another technician needed to come out. Now with this being their fault I was to wait two days for it to be fixed. However we would be put on a priority list for the next day (think that was bogus) as we called the next day and was told it would be the next day and would cost us $75 for cox to fix their mistake.

Ever since I started my service I haven’t been getting any connection. I called several times and they keep saying a tech is gonna be out tomorrow which never happens. I never had that issue with AT&T and will cancel my Cox and go with them.

We live in Irvine California and Cox Cable will not allow any competition. Homeowners associations and communities will not allow dish attached to the building. We have no other choice but Cox Cable. We pay $300 a month and the service is absolutely horrible.

I have had very poor service especially with TV, cable and phone here in Omaha, Nebraska and it has become drastically worse in the last few weeks. Working on the computer is like being on old broadband before I lose service all together. TV is totally unwatchable because sound comes and goes every few seconds and the pictures dissolves into pixels or the blue box comes and goes across the screen saying you do not have service over and over. This happen so often that I have turned off the TV most days. I have called so many times and received different reasons every times with no resolution.

I have been a customer with Cox, not by choice but because they have a monopoly, for YEARS and my bill gets more and more expensive and the service gets worse. I called after they jacked my price up by $60. I was told 4 different prices and packages from 4 different people. Finally I was told to go into the store to return the cable box and get the "app only" with HBO for $81. Awesome! Good deal! But I get there and the guy in the store has no idea what I am talking about, no notes or communication from the "phone team".

Worst crooked & expensive cable co. in the USA. Do not use them. Do not move anywhere you will get stuck with Cox. They gave me package for 2 years then raised it by 10.00 4 months later. After 12 months they raised another 10.00. There is 1tb data cap on all internet plans. My service went up to 95.00 just for internet. When I called they told me it will cost more to downgrade. Actually 30mb plan will be 107.00. I will disconnect the service. They have no courtesy & they’re one of the most expensive internet service providers in the world.

They had my billing changed to Braille then Spanish. No supervisor ever called back~ as promised~ no one ever apologized or changed the statements back to English. They know the name of the employees (2 in total) but nothing was fixed. The statements which still come in Spanish even though I've called 5 times ~ no changes. This is the worst worst company in the US!!!! No in house security from their own employees. Cox Cable has no in house security measures to protect customers' accounts from employee sabotage.

I’ve been with Cox Cable since 2012 and the past 3 yrs have been completely unacceptable. When I moved into my new house they shut off my cable/internet service 3 days early and turned it on at my new house AND started charging me when I hadn’t moved in yet. They got all the service orders mixed up so it took 3 trips for the service guys to come out. The last service guy forgot all his tools l. When he returned 30 minutes later he was unable to complete the order because he was only allotted so much time to complete it. He refused to finish the job. Over the years I’ve had inconsistent billing explanations in which they only apologized for and refused to rectify sticking me with an incorrect payment. I had to pay or they would have disconnected my service.

When trying to log onto our account, it wouldn't let me! So I had a text chat with Sergio for about 40 minutes trying to set up our account (even though we had previously accessed our account! They said we hadn't signed up yet!). So he tried to help me set up the account, but to no avail! After 40 minutes, he said he couldn't help me and was going to have a supervisor call me. The supervisor called me and told me to get into Cox.net and start over. So we hung up being as it was 10pm., by that time. Next day I got on Cox.net, as he told me. And tried to sign up, but site said, "we are having issues with signing you up! You will have to call us"!!! Needless to say it's two days later and I still can't sign on!!! With all our EXPERIENCES with COX, WE HAVE NEVER HAD A GOOD ONE! COX IS TERRIBLE, BIG TIME!! And, if I wouldn't have to pay $240 to cancel my contract, I'd be gone!! Which is what I might have to do, anyway, to save my sanity!!!

I have been using Cable for 3 years. It used to work well but recently the internet connection has become extremely unstable for a whole week, and this still continues. I am using a high-end internet package so such experience was horrible. It is ironic that an internet company cannot even provide stable internet connection. Stay away from Cox if you don't want to suffer a heart attack.

My name is Joanne, I moved into a place in Oceanside, Ca approx. 1 month after previous tenant moved out. She also used Cox, big deal right? No, it is! I ordered my service using my name and social and purchased the 'No Contract' special they were offering, that was my prerequisite otherwise I would have gone w/ the cheaper cable! "No problem", he said (Mike). Bill would be $135 monthly. Then the bill came in the past tenants name and yes her 'social security number' attached. Luckily I'm honest and pay my bills but if not her credit would have been ruined!! I then called Cox. They told me to come down to their office and they would fix the mistake which they said my name was attached to her social. In reality it was in her name all along! I go in and it took forever but now I know it wasn't an easy fix. They were unbeknownst to me setting up a new account altogether.

I have been a customer of Cox communications for several years. My bill this month has jumped 28%. My campaign has expired. When I call, I am diverted to the Loyalty Department. No loyalty from Cox. I pay my bill on time and I would think that Cox would want to retain my business. The problem is that for some reason there is not another option for customers in Norfolk for internet, therefore no need for competition. Nowhere else to turn. If the borders were open for other providers to come in and compete for my business I as a consumer would feel free to choose whoever gives me the best service for the best price.

This company charged $55 for installation that they did NOT do! The unit was self installed correctly with NO connection because of error on Cox company. The company sent out a tech for no more than 5 minutes to say it is installed correctly, but it has the wrong numbers! The company charged ME for this visit. The tech wrote that HE installed the unit in his notes, which is a LIE! The company refuses to credit my account. I just signed up, now I am going to cancel. I was warned by many of poor customer service. BEWARE!

Have been using Cox for several years. Called today to re-activate service on one account, I have two accounts with Cox. Had to call six times. Spoke with 5 different people. Four of them were completely ignorant and rude. Asked each one of them to put a supervisor since they did not know how to re-activate the account. Two did not even know how to pull up the account. One sounded like either she was high on drugs or drunk (with slurred speech). Wouldn't understand anything she was told and none of them will put the supervisor on. Most disgusting service ever. Cox maybe growing but it is losing out on providing service to customers. It took an hour and half of calling to get to a person who was able to do what was needed but as I type this I am still on hold for the last 45 minutes. Shame on cox for this type of service

I have had the same service bundle for over 25 years, and it used to be affordable. The technology has improved but the net effect is not worth the over 3x price. My bill just got bumped another $30 and I got a lot of double talk from them about why I had such a great deal and any reduction in the package would only be more expensive. Their goal is simply to trap customers and extract higher cash flow from them over time. Until 7 years ago I would have given them 5 stars, now 2 stars. Does the price reflect the value? At this point I really feel the price is not worth it, and is probably more connected to increasing executive pay and profits. What is more, is that I can only see this getting worse.

I have been Cox client unfortunately for the past decades. I put up with increase and horrible service connection. However, lately they have increased my service from $155 per month to 299.00. This is outrageous. They charge new customers for the same service for $80.00 a month but for their long term client they specially reward them with outrageous price increase, fees and terrible customer service. I spent hours and hours on the phone to be only bounce from one line to another. It is aggravating that you pay and get treated like you owe them money. I will discontinue my service, this is a terrible company and horrible management. Someone needs to do something about this company as they rip off the public with their outrageous high price and terrible service.

I have been a customer of Cox for 8+ years and the last year has been nothing but awful customer service, and terrible internet connection. They gave me a credit of $30 because of all the issues I’ve had and then didn’t fix my problem so I went to cancel and they wouldn’t apply my $30 credit to my final bill. Go with another company for any of your internet needs!

I was explaining to the human who finally came on the phone that I was not a slave. I am tired of having to wade through the menus. If Cox wants to get paid, they can call me! It is time for we Americans to quit wasting our time for free. We fought a war over this issue!

This company is so terrible in all areas, that we had to go to our State Attorney General to get resolved. Cox needs to go. Totally a worthless company. Adding costs that wasn't made. Customer service is a total waste of your time. Constant outages. Such an outdated company.

I quit Cox after dealing with them became too frustrating and more expensive than other options. I returned my equipment to the local store, and the clerk said that they no longer used the equipment, so she did not want it. She said that I could just throw it away. Then, guess what! Cox billed me for it! I told them what I was told, and they were "so very, very sorry," but, tough toenails, I still had to pony up the money for the old equipment. Well, I am "so very, very sorry" to write this negative review, but I want people to be aware of that breaking up with Cox Cable is a frustrating, laborious, and expensive proposition.

I've been a loyal customer for 3 decades. I am terminally ill, on SSI (pays rent only) & have children under 18 who need internet for school. I asked if I can downgrade my services I cannot afford the current payment. Britney at Cox said if I cancel even 1 thing they will immediately charge me over 200.00 per service I cancel. Then transfers me to a man in the promotion department to see if I can get a promotion. He immediately told me I was locked in a 2 year contract. And he can't help me with the bill and get me services I can afford. I was disgusted and said I will be dead in 2 years and hung up on the man! I do not understand why they would rather lose me as a customer all together than willing to work with me? It is bad business, shame on Cox Cable.

Updated on 07/09/2019: Tried Cox for a second time, this time in July. The man on the phone promised as install, plus he said it would cost $200 for professional install, he lied, installed a call recorder on my phone. When I told him I was also recording the conversation he hung up, happened twice more.

I have unfortunately been a customer of Cox for a little over a year. It has a monopoly over my apartment building so it is the only company that I can use down here. Firstly, I called Cox wanting only Internet. The man I spoke to stated that he was throwing basic cable in ''for free.'' When my first bill came and was more than what I discussed with the first gentleman, I called Cox to talk about my charges. It was told to me that I was not considering taxes and fees of the bundle. I stated that all I wanted was Internet, again for the second time, and that it appeared cheaper than what I was paying. I was then told that internet by itself would be more expensive than the bundle at this point because I ''accepted'' a bundle as a first-time customer.

This is not only a dishonest company but as a user, you will have no recourse. They can make any claim they want and they won't listen to reason. Here's why I say this: I signed a year contract with Cox. I'm a 55 year old man. My wife is about the same age. We use data occasionally but certainly don't sit around binge watching high def streams. In our first month, we used our internet and Cox showed us using about 350 GB of data. It seemed unusually high but far less than the 1 TB limit so I didn't give it another thought. The next month, we did nothing different and suddenly Cox claimed that we used 1812 GB of data and told us that we'd have to pay a fine for overage. They also urged us to shell out an additional $50 to get unlimited data and avoid overage fees. Sound like a scam to you? It did to me. So I decided to investigate.

This is the worst company to deal with!!! I have been unable to access my email for a week now and nobody seems to want to fix it. They told me that they don't know what is wrong. That's the last I heard from them. Tomorrow I'm going to see my attorney and see what can be done.

I place an arrangement/extension on the account via web for 07/04/2019 of $250. I needed the extension to on a different date with a different amount. I was not past due. When I contacted Cox to re-enter my extension to where I would not get an NSF with my bank they denied to cancel or re-enter it. Not very happy with Cox. Always having issue with them.

On June 12th I had to make an arrangement for my bill in order for me to talk to someone to lower my bill. So I set up the payment using my debit card then that representative transferred me to someone to help lower my bill. Ok that representative credited $15 to my account for something else I never asked for and she told me I was on a good plan and it wasn't nothing else she could offer and so she updated the $15 and told me it made my bill go down. So I guess once she updated it it overrides the 1st agreement causing now the money to come out of the account that was on file and not from my debit card that I 1st set up.

I have been a long-time Cox customer, and my prices kept going up up up. I tried calling them several times to see if we could work out any kind of a deal and they shut me down. Moved to CenturyLink. Price for life and now have great service at 1/4 the price.

I called the San Diego office of Cox. I went through the following process: 1) I had to answer numerous security questions. 2) I explained that my mother recently passed away. 3) She has a Cox account that automatically bills her credit card. We would like to keep that account open, without any service interruption, because she has a renter at that location in La Mesa. 4) However, we are closing her credit card, so I would like to take over payments. I want to give you my credit card so you can bill me instead.

4 things I would like to address: 1. Monopolized Service 2. Price Gouging 3. Data Caps 4. Disregard of Current Consumers.

I am paying almost $100 for the cable and when I called they told me that they would come on June 6 to install the cable and it turns out that they came until today June 12 but it's fine, I did not bother that. What bothers me is that when I chose my package, the guy told me that the package I chose had Spanish channels and the cartoons came in English, it seemed perfect but it turns out that I only have 2 channels of cartoons in Spanish, this if not I liked the worst experience with Cox.

Cox changed their cables in our area area and send a TV notice that all area receivers are retired and that we need to update our equipment free. We contacted them asking for the updated equipment last week. An appointment was made for 5:00 PM June 11. I drove 40 miles to be sure I am home. The service young man comes with a grin on his face stating that Cox ran out of equipment due to the high demand!!! He offered us to get the more sophisticated equipment immediately for an extra charge or wait indefinitely until it becomes available again!

Glad to be dropping them. Expensive as heck for mediocre service provided. TV sound went on-off all the time and every month if it wasn't one thing it was another with TV freezing on-and-on. Service was ok but just ok.

We have been with Cox, always good service. Now another family went with Cox bundle and if it wouldn’t have been for Brian ** the rep. we would cut the cable off. Problem with wireless system, the company couldn’t come for 4-5 days!! He came out, replaced problem, up and running!! Billing needs some help to don’t mind paying for what I get but it was a a bit high. Brian straightened it out, thank goodness!

Rena ** I know... I've been a customer for a couple of yrs now. Their service is horrible. Constantly losing the Signal/Error messages for TV...Wi-Fi always disconnecting etc. They've been out to "repair" it. What a joke! I pay $20 a month for some Protection Plan. And after taxes, $223 for the Cable & Wi-Fi. Ridiculous!!!! I don't see an option to Review them on their FB Page. They are probably afraid they'd get bad reviews!! They really do suck!!!!

I have to say Cox is an horrible company when it come to getting an agent to know what they doing when it come to your account. The supervisor are no better and they are a rip off!! You pay all this money every month for sorry customer service. I will be leaving them soon. It’s just not worth the money.

I had Cox cable for over 3 years, minor problems. At the end of March I called all of my utilities to cancel since I was moving in April. On April 2nd I moved all of my furniture, including TVs.I returned all of their equipment on or about the 20th. (It should be noted that I paid my March bill in full) So when I returned the equipment they said I still owned 244.00. What? Today they said I owed 344.00 for non payment of services. They said I never canceled....as if I wanted to continue to pay for service I wasn't getting. I spoke to supervisor Daniel then went to their Facebook page. Nothing. I'm so damn tired of crooked companies like this one sticking their dirty hands in consumers pockets. Don't they know we are struggling. I can't even make a clean break from these hoods. COX SUCKS

Cox is just another Monopoly running unregulated. In Las Vegas you have no other options. Every year the price increases for service and they put more restrictions on the consumer. When will we see a real class action lawsuit against Cox Communications? This is getting ridiculous. They never compensate me for the 50% of the time I am not receiving the full speed I am paying for. I would like to see them held accountable for their actions.

It's amazing that this technology company has the ability for you to go online to your account and add additional services but you have to call and speak to an agent to suspend service. I waited over 10 minutes. When I had service turned on (internet only) I had my own Modem and Had to make a telephone call to have them turn on my service which took about 10 minutes. That 10 minutes costed $75.00. I use to used their equipment but the wait time to return the equipment at a center was anywhere from 20-45 minutes. Seems like Cox should have a better online way to turn off service or put it on vacation hold and equipment return system that would be more convenient for the computer savvy individuals. I always cringe when I have to deal with this company.

The customer service is terrible. Prices continue going up on a regular basis. My bill has gone up over $80.00 a month in the last 8 months - I have made no changes to my contract in that time and Cox has no interest in helping me out. Been a customer for over 30 years. Moving soon so no more Cox Rip Offs for me!! Yahooo!!!!

Cox Communications suddenly raised our monthly bill 45% last month and an additional amount this month without any explanation in either case. I would encourage all readers to make multiple complaints to state and federal representatives as well as Yelp, Pissed Consumer, consumer protection agencies, and others. It does make a difference.

I am in a "bundle contract" and can't get out. I have nothing to watch on the premiums as I have already seen every movie from the '80 and '90, no need to see Clueless again. I want to cancel but am told if I eliminate premiums my bill will go up $90 for less service. These people will rot in hell for taking advantage of consumers.

We are actually happy with our new COX tv service, but trying to add yourself as a new account, contact anyone via chat or use the customer service phone line to talk with anyone is horrendous. Cox changed my billing method to online when I did not ask for it. Trying to respond back to Cox text message is useless. Great TV so far, good install reps, but trying to call customer service or contact anyone is a nightmare (so far)....

Cox Communications inadvertently cancelled our phone service and the cancellation error “messed up their system”. As a result, we now have to pay more for the service because they state we have to register as a new user. In addition, the service was horrible. It took several phone calls, trips to a Cox site to exchange equipment, and a ton of personal time because of their error. I would not recommend using any of Cox’s services. We have never had good experiences with Cox. We will be looking for other options for services.

Cable has been out for 12-24 hours,supposedly due to storms. Keep changing the time for restoration of service. Raise and continue with same crappy service. Unfortunately really no other choice except for satellite.

I have used Cox cable for 20 plus year due to them being the only game in town for a number of those years. When the product is working, it is good, no complaints. Sadly if something goes wrong or you have an issue with your bill, you are in for a ride. I don't think you can call Cox (unless you are giving them money) without spending a minimum of 30-40 minutes and getting transferred at least 3 times. It is come to the point that I ABSOLUTELY DREAD calling Cox due to this fact. Would be nice if they could resolve these customer service issues. I get everyone will have SOME problems but this is ridiculous!!