Cox Cable Reviews

I received an mail regarding special offer for preferred Internet for $39.99. Called the Cox service and everything was set up. Don't know why Equifax didn't allow for my credit check. The lady over the phone said I'm eligible for the offer. Then I went to fairfax store and over there they said I'm not eligible for the offer. I even paid $25 security deposit. The lady who created my account called me and said sorry. And I tried to call the main office. They forwarded my call to more than 5 people. Now I'm seeing hard inquiry on my credit for the scheme which they said I'm not eligible. And I didn't even got the Cox service. Also why there is 2 kind of communication over the online (phone) and store people. I got a hard inquiry on my credit for a service which I never obtained. Really depressed with the overall service. Never ever gonna recommend Cox to anyone.

I have have an old friend who is almost 92 yrs old. He has Cox Cable for years. He was able to get the religious channel 14 up to a couple weeks ago. Now Cox Cable is telling him he needs a cable box in which they will charge him extra in order to get channel 14. He already pays for extended basic every month. The man lives at Westminster towers retirement home at **. It's just a shame that companies like Cox Cable take advantage of elderly people.

I just received a special offer for "VIP" customers in the mail. Offer code ** for 129.99 mo. I called to order the offer and was told that I had a very old bundle that had a discount and that I would not be able to get the new offer price of 129.00 mo. There is no mention of this on the special mailer I got. This makes no sense at all. This is simple FALSE ADVERTISING. BEWARE of this bait and switch!!!

Cox cable should be dismantled in Virginia. I've had Fios before but where I live now, I can only get Cox. Cox customer service (especially managers) are incredibly terrible at "serving" customers. I truly believe it's fraud. They seem to intentionally disconnect the call 2-3 times without calling back. I have wasted hours and hours in an attempt to reduce my bill with Cox.

Cox broke down the most popular commercial television and refers to them as premium and charges you accordingly. In other words, you will pay gouging prices to watch mediocre content. They don't refer to HBO, SHOWTIME or any of the movie channels as premium. They're other. I got tired of paying over-the-top prices and went to their website to make some changes. That didn't work because the website is only geared to have you upgrade and pay more. It doesn't even allow you access to what you're paying for. The website serves no other purpose other than that. It doesn't even allow you to address or post any grievances. Oh, you can read "articles" but that's about it.

I have been customer of Cox for more than 20 years. I called Cox because my internet was out and their Representative said he needs to send technician to fix the issue. And he said I have to pay for technician visiting since once we had gone to their store and changed the cable box as we were instructed to do by them. Cox's online reviews speaks for itself. Their rating is very low.. I hope other competition takes into effect so consumers have more choices.

I called Cox to sign up for a bundle that they had advertised on the website for $99.99 (Bronze Essential). The sales rep told me it wasn't really $99.99 because I needed a box and the cost would be $129.00. I said "ok", because that's not much. A couple of days later, before I was hooked up, I decided that I didn't need the cable because I had streaming and I didn't need the phone because I had a cell. I told this sales rep that I had signed up for Bronze Essential for $129.00. He said it wasn't really $129.00 because there were all the fees and taxes and it would really be $156.00. I said I wanted to change my order to internet only. The sales rep then tried to scare me by saying "Emergency svcs can find you in 20 secs with a landline. They might not be able to find you." Trying to sell me something with a threat is not going to end well. I emphasized that I only wanted internet. He told me the charge would be $129.

I signed up for their Digital Telephone service using a special "loyalty program" discount of $9.99 for 12 months. For three months following I received only my regular Internet service invoice. Then three months later, the telephone service was added to bill. However, rather than being invoiced at the discount rate, it was at the full rate. Calling Cox customer service, got disconnected the first two calls. Finally spoke to someone who said another department, "Customer Loyalty" would need to take the call. Got disconnect again. Third call, spoke to the correct department who said they did not show my discount, but would agree to extend it to me. "Please stay on the line and we'll adjust the bill". After almost 1 hour, got disconnected again. My bill went from $9/month to $280/month. I don't think so! And while they say they care, they don't seem responsive to correct the error.

Since 6/28 our picture has been tiling w/ audio drop. After 4 service technicians and 3 bucket trucks to check the line, we are still having the same problems. All they can do is schedule another service technician NEXT WEEK to come to my home for a fifth time.

I signed up with Cox in February 2015 & was told I would be getting a $200 gift card for signing up. It is now July & I have received nothing. All your computer says is "processing". How long does it take to process this? I am really pissed with your company. I should report you to the Better Business Bureau for not doing what you promised. This is not good business to your clients. Offer description-Cox DS Cashback Arizona. Tracking number **.

Just called Cox to get a quote on phone, internet, and cable services. The rep asked questions about who is the current service provider and continued asking questions to gather information as if I'm signing up with Cox today. I just needed a quote and I made that clear. I just hung up the phone because the info being asked was irrelevant. This was a sign that I definitely would not want to be dealing with them if they have to ask me too many questions and not just tell me what I asked for.

FYI, you shouldn't let third-party representatives sell your services especially for customers that have outstanding credit, always pay their bills on time or early, and then when they need something fixed, they get screwed. Especially when your bill is supposed to be a certain amount that was promised and then when you get your bill, it's a different amount. They really can't explain why they put in tickets after tickets and somebody drops the ball.

Without a doubt this is the worse designed remote for every day function I have ever used. Setting up the TV was easy. The remote itself with tiny buttons at the bottom - it is a joke. I have been with this company before it was Cox. I JUST WANT A BETTER REMOTE!!!!!! Ps the new TV guide sucks also.

Please, can somebody tell me how Cox is getting away with charging so much for internet service? My monthly bill is $82 and climbing! The internet service is crappy, today the service has cut off 2 times already! Then when you call and inquire of the circumstances, no one knows anything! Oh, and don't get me started on Customer Service! You call, yes most of the CSR are nice, but they are mixed up! I have spoken to 3 different people and each one has told me a different amount due! First it's $207, then next CSR oh it's $165 then speaking with a CSR today I am told that I only owe $82.54.. I wonder if people are trying to pad their pockets with my money by adding on charges!

I got a new bill and was never told that Cox Cable charges for ANY calls right outside our area. I was shocked that a call to California from Arizona cost me 7.50. But a call to Hungary was only 1.19. Channel selection sucks. I was only supposed to pay 99.00 per month for 2 years with the bundle package, but my bill was 157.00. I think I am stuck in this 2 year contract... I guess I am just screwed.

When I first mentioned to friends that I was thinking of signing up with Cox for internet service, it served to induce a response of grave concern. Without exception they became angry and visibly shaken as they related one horror story after another: grim tales of false charges, credit card fraud, payment and banking irregularities, pernicious credit reports, amongst a host of other sordid activities. "Customer service" was reported to be "non-existent". Naturally alarmed by these revelations, I went online to seek confirmation of these charges. I noted that Yelp reviews were among the worst I had ever reviewed, and Cox was voted as one of the most hated companies in America. Poor business ethics notwithstanding, but aware that Cox had been awarded a near monopoly in Laguna Beach.

This Sunday will be the 4th time I've had Cox to my house to fix the same problems. My internet, phone and TV keep losing connection. They have replaced the cable box twice, 1st time with a used box 2nd time a new one. Replaced the splitter as well. I think it may be the wiring they installed 4 yrs ago but they don't seem to want to go there. Ready to look for new provider!

Everything went wrong...from cable taking 4 1/2 hours to hook up, to not being given a price quote when asked, to coming back to hook up the phone line...more stress. Phone line STILL not working, box not working correctly, waiting for someone else now to take care of the problem. One problem after another, constant stress, disappointment and aggravation, plus taking up A LOT of my time!!!

I signed up for the tv, phone, and Internet bundle. Before doing so I asked if I could drop the bundle if I wanted and keep Internet. Phone rep said yes. I asked if there were fees to do so. He said no. Today I called to do just that bc we don't use the cable or phone and I wanted to upgrade my internet. After about 10 minutes of the rep trying to sell me different bundles after I just said I wanted nothing but to drop to that bc we are paying for something we don't use. She said "sure... oh wait there will be a box price cancellation fee." I said, "what! No one told me about this and I specifically asked about the fees." She then said "well it was in the written agreement we sent to you." I then said "I purchased the bundle over the phone, which is a verbal agreement. I didn't sign a written agreement then get the bundle." She said "the written agreement is a copy of the verbal agreement over the phone." I said obviously not since they don't match up.

Since April have a nightmare. The recording not work appropriate. 4 time change the cable box, wires, every time change more rooms... coming sometime weekly 2 times! Still today cable not wok perfect! Having credit over 150 - they withdrawn my monthly payments plus $30 extra this month and I am not sure why extra? Paying maintenance insurance since day one of service! I ask for return my payment money to my bank account. They do filled a form saying will take up to 6 week?

I'm an active duty service member that deployed. All bills like Cox were disconnected or placed on hold. I gave Cox reason for discontinued service was deployment. I insisted that any and all bills must be sent to my email. I called their automated service to hear that I owed $0.00 numerous times since leaving the U.S. In the confusion of paying last bills from the other side of the world I assumed since I have not received a bill in my email that I already paid or had a deposit that covered the last month. I also had to purchase my own router and modem about 1 year before I deployed. The equipment they sold me broke about 1 week after the warranty was up.

Cox is a crooked and very expensive company that promises 2 year contract. Thing is when one year is up your prices almost double so they make it all back. My 100$ a month plan ended up at 225$ after a year. And if I cancelled then I was penalized and would be charged an extra 400$.

Always being hit with random charges, service on internet is all over the place, TV channels often freeze sometimes for hours, pricing is high even when compared to Verizon (we all know they are high), bundles are a total way to rip you off because after 12 months you are hit with about a 200% increase. If you have any other choices then take it.

This absolutely the worst internet provider - by wide margin. Every morning internet service is gone. Then during the day depends how many bad weather we have it is gone again. Average is 2-3 per day. Sometimes is 30 or more minutes other times is modem need to be reset.

My cable has been out for an hour and when I call the customer lines they are ALL busy. Busy in 2015??? I went on their website to the chat area, and guess what? The chat area was unavailable. Horrible service.

What is wrong with this company? In the last few days I have spent close to 3 hours on the phone with them. Most of it on hold or pushing buttons to get through the maze of menu options when you call. I recently moved and they came to install cable for 5 TVs and set up internet and phone in the new house. I have been a Cox customer for over 20 years.

I have a business, so Cox charges me business rates which are probably more expensive than residential rates. Yet, they give me a phone number belonging to 3 prior residents. Now I get collection and automated phone calls all the time.

I opened up my bill for June on June 1, 2015 and saw that the price had been jacked up from my usual $131.18 a month to a staggering 158.18. I proceeded to call Cox that same night at 7:42 p.m. and pressed the option for billing and then to speak with a rep. After maybe 30 seconds a rep came on the phone and I explained the situation. The rep said my bill went up because my 2 year price lock expired. I explained to him that I previously called back in mid March and spoke to another Cox rep who told me that I did not need to worry about re-upping on another 2 year deal because my current deal was good in his system all the way until mid 2016 so I wouldn't see any change in price even after my deal expired.

I've been with Cox for 5 years. 4 of them was just internet and it never worked, it would always go out. I would have to reset everything, call a tech which they know nothing and can hardly work a computer. Spend 2 hrs on the phone with them and it still does not work. I've had a tech come out nothing wrong with it, still always goes out. Then I got cable it all worked perfect never had problems but I got tired of the rate hike every month even on just internet. So I canceled it. And what do you know they don't work anymore. My internet goes down 4 or more times a day. I call they can't fix it. I'm over them, I will be getting rid of them soon. Their service sucks all the time. They don't care, can't fix anything.

I was in disbelieve! Being a customer for 15 years & my service was disconnected for a past due balance of $47. One of Cox collectors called to collect this balance. We never discussed the balance at the time. Rep just said there was a past due balance. I advised rep I was going to look @ my finances and I will call to make payment. In less than a week my service was completely shut down. I had been paying my bill late due to financial problems however I was still paying. I made the payment on the past due amount then I called to speak to someone to connect the service. The rep advised services will be restored in 2 hours. Seven hours went by I called again and again rep said service will be restored in 2 hours.

Several months ago I spoke with a rep because I was paying $66 bucks a month for internet only after 4 years of continuous service with Cox. I had preferred internet which was fast enough for my needs but I was just paying more than anyone I spoke to about it. The agent was very nice and managed to get my bill down to $42. I was thrilled. A couple of months after this my daughter offered to pay for a flex plan for my birthday for $20 per month per a 12 month period. After one month I decided it was just too difficult to use with my ROKU. I had to juggle 3 remotes and never did get the hang of when and how the programs were or how to use the receiver Cox supplied so I returned it but not until i saw the $97 bill after the first month. So add it up, $42 plus $20 a month equals $97?

Just awful, the person responding did not read anything I wrote. I was told 2 different stories: (1) I do not need the new mini box, (2) I do need the new mini box. Then when I asked what my services were, they could not tell me what I was paying for. One of the most frustrating companies to deal with - just awful.

Please watch out for COX Cable. They run the biggest fraud cable company. When I joined they offered me their Bronze package (Cable, Internet, Phone) which include 2 yrs of contract. 1st yr of service my total bill including taxes were suppose to be $121/month with free HBO and Straz and then second year the rates will go up by $30 so the total will be $151/month again with HBO and Straz included in the package. I got my first bill they charged me for both HBO and Starz. I called up the customer care. They said they don't have any package with Starz free. They kept the HBO free and disconnected the Straz. Second month bill they again charged me for HBO and after an hour long conversation they dropped the charge. This was the story for next few month.

So I have been getting Cox offers in the mail now for the last month and finally decide to call and get the best deal in the ad (which states good til 9/28/15). I go through nearly a half an hour on the phone setting everything up and the salesperson says 'Oops, sir there is a problem, that deal is only good for the home you moved out of... not the one you are moving into'! Well why am I getting the offers sent to my new residence then? 'Well sir, I understand your frustration but I can still give you the same service but it will cost more money!'

3 days ego I contacted the payment the department to ask for an extension to make payment in a couple of week. The first person I got on the phone ** was extremely rude and hung up the phone on me. I spoke to another rep, was very professional, granted me the extension until the 30th. Also I ask to speak to a manager or a supervisor. He state the policy is to take my number down have sup or manager contact me within 48 hours. It's now 72 hours no call and plus they cut my service off, after I was promised that would not happen. I have been a customer for almost 3 years with Cox. I am strongly thinking of switching service. My experience with the first rep I spoke with was extremely unprofessional because I refused to give him my checking account information to postdate payment. I am also thinking filing a complaint with the FTC.

The cable constantly stops working. The customer service reps are as helpful and knowledgeable as a codfish. Plus the cost keeps increasing and you have far less options than satellite TV. A totally hideous experience. Can't wait to cancel. Stay away from from these rip-off artists.

I called to see why I paid more than other people who only been with Cox a few years and I've been with Cox 7 years. Their answer is, "Well, they are in a promotion". So in other words, I can't get to pay what they pay so my loyalty is worth NOTHING. I figured if I got rid of one service, kept just one so I wouldn't pay much, I can still get a discount - any KIND would be nice. But no, fact I would lose my little discount I have already. And not be able to qualify for one if I remove one service. The girl said, "I'm sorry, Cox is business company", I asked, "Ok? So you're saying since it's strictly business, customers don't matter? Are we not important?" Cause if I recall, we are the ones keeping their business running.

I have been with Cox for a while now and I have never been treated so poorly by anyone in this company. I had recently moved and had my home package transferred and also upgraded it. The technician did the install and ran the cable wire from one outlet, across the hallway and used splitters to the rooms upstairs. First off when I saw how he was running the wires I asked if there was another option because it is a tripping hazard and he told me no. That was the only way to do it. The internet kept kicking us off and the TV's would go pitch black in the middle of programs regardless if it was live, On Demand or DVR. I called a few times and they decided to send out a technician and he replaced a wire because he said that was the issue. Well to my surprise it did not fix the problem, so I called again and again. I continuously have to do manual resets and have them research the error codes on their end and reset it for me.

I called to get service and was quoted a price of $33.01 per month for the first 12 months, for TV and internet Preferred. Before I even get first bill I go online to create an online account and charges are $64.99 per month!!! I called spoke with 4 people. Was disconnected and had to call back and start all over again. The guy said "nothing he could do, Sorry". WHAT???? HELLO, I have a confirmation email stating agreed price!! So I go to a Cox office. No nothing they can do, "But someone will call you in 24 hours"... It's one week later and nothing!!!

I just recently started using Cox as my TV and internet provider. I had an installation representative visit my home in order to set up my television. He was very professional and knowledgeable about the product. He answered all the questions I had and truly tried to help me get the best service for my money. I would recommend this company to others.

Cox offered $200.00 prepaid Visa card when signing agreement for gold bundle - it has been 6 months and no prepaid Visa received to date (5-15-2015). I have called each month and 7 weeks ago they said it would be taken care of and mailed out within a few days. I keep calling and I am put on hold at least 2 times and told I must talk with a supervisor, a different supervisor each time I call informs me they will have to look into it and call me back. In the last 6 months, I have never been called back at any time to date.

If someone needs to speak to me, they should not call me, with a recording, to tell me to call them. If they need to speak to me, then call me directly as a person or at least say "please hold for the next available representative..."

I have been with Cox for over 3 years. Many problems but stayed with them because I did not want to be under contract to the other cable companies. But they have now gone too far. 3 months ago they ruined my otherwise very good credit by reporting to the credit bureau that I owed them 378$. They never contacted me to say they had a problem just went right for the throat. I continued to pay my monthly bill and when I discovered what they had done not only did they say "oops our bad we made a mistake" they were rude and offered no explanation although they did say it would be removed immediately.

I am about to close on a new address may 19. I have been trying to verify service availability for 2 months now. Since it is an older address and I knew it might take a bit more work, I started early. Many calls, 5 service area requests and not 1 return call. Is this how you treat customers you have had for over 20 years? There is not even a customer relations department to escalate this to. I believe the consequences will be that I do not do business with Cox Communications any longer.

I have been with cox for over 20 years mainly because cox is the provider for my area. I had some minor issues with the old box, but when I received the new Cox Contour box last year, I have had nothing but problems!!! The Contour almost never works and I constantly have to reset the box. I can even begin to express HOW FRUSTRATING IT IS IN THE MIDDLE OF A GAME AND I WANT TO DO A INSTANT REPLAY OF A CALL, AND HIT THE REPLAY BUTTON ON REMOTE AND THE PICTURE JUST FREEZES!!! And no matter what button I push, the screen won't unfreeze! I then unplug box and reset it and 5 mins later the game is back on.

Last night Cox internet service was down for almost 7 hours, from 10:15 pm until 05:00 am. I have been told over and over they are installing new wires and this "problem" would be fixed by January 2015. Here we go again. Today a non-apologetic service rep told me "We can take the system down anytime we want for maintenance between midnight and 06:00 am." I am looking for another service provider - this company does NOT PROVIDE THE SERVICE THEY CHARGE YOU FOR!

Cox Cable is the worst cable company. They are always late when they come for a service, they have a local service center but have no local number to reach them, their cable is shoddy and missing channels are a common occurrence. They overcharge because they have no local competition, their service schedule sucks and even when the problem is on their end they don't fix it until days later. I can go on and on. If you have another choice for your cable or internet company, take it! P.S. Their internet sucks just as bad as their cable does.

I was promised service on 5-5-15. My installation was canceled without me being informed because of some third party verification error. No one called to inform me that my installation was cancelled! I called to see why the tech hadn't arrived and was treated with an "oh well" attitude! Instead of trying to be apologetic, they offer me a date 3 days later as if saying take it or leave it... I missed work to wait on a tech! They just didn't care! If that's the way I'm being treated and my service hasn't even begun, I have to imagine the negative things I hear about your company are true. I will be exploring my options with AT&T, we'll see if they are more compassionate about their customer's time and value... I will share my experience with anyone who will listen in hopes of them avoiding the travesty of customer service I just endured! Awful!

I had no problem with the first tech that came out not being able to install due to a line issue. I did have an issue when he told me he set up the next appointment and when I got no confirmation call and found he gave a time I would be at work. I called, the rep said I would have to wait another day. I said, "Never mind please cancel". She said, "Sure no problem". Nice retention but she hung up so I called back. The guy finally answered. He was nice and confirmed the cancellation. After reading much negative feedback I was getting nervous about the install and usually my gut instinct is correct. I will just use an antenna since I am close enough to get local channels. I will never need tv enough to deal with a run around. I will just use my AT&T internet on my tablet and phone if I feel the need to browse the web. I hope one day a reliable honest company developed but it's likely wishful thinking.

DO NOT USE COX - go to AT&T Uverse, Netflix, anyone but Cox. I've lived in SD for 10 years and have always had problems with billing and bad connections in every apartment/area I've lived in. Just got off the phone with them because I have not been able to see or pay my bill online since October and always have to call. Also, the sound goes in and out of my cable consistently and I miss much of what is said (rewinding with DVR doesn't help). Constant reboots do not help. I was assured there was NO WAY to get out of my 2-year contract without paying the $240 cancellation fee. I was also assured there was NO WAY they would waive the fee. CONSISTENTLY TERRIBLE CUSTOMER SERVICE!!!!! I wish negative stars were an option.

Worst customer service, the biggest fight of the century and now I can't order it. I'm definitely cancelling my service.

Cox has terrible customer service! They have "overzealous" customer service agents who are more concerned about making sales than solving customer service issues. Their "overzealous" customer representatives took actions on your account without my approval. Terrible customer service...didn't follow through on their "investigations". They admitted to their own errors, but refused to correct them on my billing.

Thirty plus years we are shopping the cost has gone from $116.00 to $129.00, now it's $163.00 all in the past six months. When you call you get this line you are being charged the same as all the other customers. Well maybe it's time for all the customers to move on folks!

In October 2009, my wife and I had a home built in Nature Trail Subdivision here in Pensacola. We called for Cox Cable to come and install our new service. They told us it would cost 4,000.00 since we were the third house on the street and the only one at the end. The cost was the cable they would have to run. The pastor of the church we attend here in Pensacola also had a new home built 1 block over and he was the only house on his street at the time. I asked him If Cox did him the same way, he said absolutely not. I then called ** who is supervisor of Nature Trail Subdivision and after a few days Cox was out wanting to hook up our cable.

I have had the absolute worst experiences with Cox. The customer service is horrible!! 1 out 10 representatives know what they are talking about. Every single time talking with Cox it’s a headache. It’s so many lies and hidden cost. I absolutely HATE Cox with everything in me!!

I called to discuss why my bill was so high. I asked where's my discounts promotions and I'm in a Cox bundle program. My bill is usually $179, now I get it it's over 200. I asked why, ** said long distance is not included, I complained about this last time.

I have the contour, it never works. I always have to reset it. I always have to call. Too many problems. I will not recommend people. Do not get it. It doesn't work.

I unbundled Cox phone, internet, television a year ago and kept only the HD Advanced Television Channels. Their customer retention Dept. named ** said "For 12 months beginning 5/1/2014 my total gross bill would be $75.25 with option to renew this in 2015." I wrote this all down, relayed info to my husband who pays the bill paperless online and filed it. We added HBO at some point last year so I'm expecting that my husband has been paying around $90 a month total unless we order pay per view. Just yesterday I decided to audit by calling them because I'm calling to renew for this on May 1 for another 12 months. What ** reveals is that they have been padding the bill for over $15 a month since October of last year!

Cox really need some competition here. So many traps in the way they bill you. First they told you it's $89 bundle, then you end up paying $140. And when you call them, they always has those reasons and because of the contract you can't even cancel now. Ah!!! So many problems with this company! Wish there're other company here I can choose!

I don't understand why their services are so outrageously high! Also, I can pay my bill and then a few weeks later I'm getting nonstop calls about disconnecting my service! I literally have paid them over 600$ in a 30-day period for my services!! I honestly believe they charge me a month ahead!

I have a main box and two slave boxes. None of them are dependable. I can record on DVR and I can play back on the main box. I can't on the slave boxes. If I reboot the box (overtime), It will play for 5-15 minutes and then lock up - for good. The main box also has a daily episode where the remote will not work. This can be corrected with a reboot which takes a long time and is annoying. Every time I call Cox they send out a technician who works on it and leaves. The problems quickly return and I am charged $60 per visit. Nothing is ever fixed.

In August 2013 I signed up with Cox for a very good package deal. I was told I would have this price for 24 months. After 12 months, Cox raised the price By $36.19 per month. A couple of weeks ago I called and complained. I asked that I be shown where I had agreed to this increase. I was told that Cox recorded all conversations and they would look up the recording of the conversation I had regarding this deal. And I said I would go into Small Claims Court if they did that demonstrate my agreement or give me a refund.

Internet and phone stopped working. Attempted to fix through automated system. Did not work. Spent one hour in the phone with Cox technician. Still did not work. Technician informed me that a repair person would have to come out, scheduled appointment for 1-3 next day. Had my neighbor come to my house, since I had to meet a client. Technician did not show up. Called Cox. Explained that I need someone today as I work from home. I was told, "Sorry. The person you spoke with noted in the computer that she would schedule an appointment(?) but did not follow through." They refused to send anyone 'til 5 the next day. Their mistake and no resolution? Very poor customer service! Changing services.

I have been with Cox cable for 30 years. Recently I have been having trouble getting channels, when I call they keep me waiting forever. Then tell me I need additional equipment. They sent part of it. When I called about it they said they would send someone. They did not come when they were supposed to so I missed them. Then they said that if I wanted it fixed I needed to take off work and wait for them to show up. Absolutely the most awful service. Very disappointed, I will be changing to another service.

I have been a loyal customer of Cox Communications for over 12 years but the past 3 years have showed me how Cox has became all about the money not about being the best as they were. In the past if I had a problem with my service I called and within two days they had it resolved and if it was totally down I had a tech there within 6 hrs. Two years ago I called regarding bad service and had pinpointed the problem to an incoming signal. Their response was my equipment was faulty. I purchased new equipment with the same problem called again and had to call daily for almost a year before they found the problem was an incoming signal which required a splitter change. I then had multiple freeze up on my dvr which are still unresolved.

I don't understand why Cox cannot be fair with his Customer. Cox can increase bill as they feel like it and my frustration is that I cannot find out the reason of the increase. After many years of frustrations, I finally decided to cancel my TV cable and only keep my internet connection. I just came to notice that my internet bill just increased a bit, so I called the billing department to find out why the increase. Same thing, same frustration. They could not tell me why my bill got increased. The Associate that I spoke with told me that the price that I have was promotional and it ran off its term. I told him that the promotion was for 1 year and this was my third bill. He changed his position and came up with another reason saying that Cox has double speed the internet and has increased all Customers bill. I think this is not fair from Cox Communication.

My apartment complex doesn't allow any cable company except Cox Cable. It's a little sketchy. Cox never showed up to install. Took 2 days off work to get someone to come over and actually install what I had paid for. Multiple tech guys came.... Couldn't get our cable to work/DVR to work etc. I received a bill for the month that I didn't have what I actually paid for. I didn't have cable for weeks but you think its ok to charge me? My bill was $130 and after hours of phone calls I got it down to $7. You can't charge someone for a service they never even received. They actually should owe me a few hundred dollars for taking off work and not showing up.

I returned my equipment to them and tried getting a slip from them and the rep says “you don`t need one”. Now Cox has hit my credit report for unreturned equipment. So they have reps that steal the equipment and screw the customer over. Filed a BBB complaint.

Basically I have had problems with cox cable since the beginning... over 2 yrs. ago. What I would like to do is let people know that their tv ads are misguided. I have found them to be dishonest, uncaring in their approach to customer service. Calling them does not help as they act nice on the phone and then the bill is increased.

After 22 years with Cox, I am done with the crap that they put you in. I have never been so mad at them as I am now. It is as if they don't care about me, just about the money. Slower service and more taxes and red tape.

Had Cox Cable TV for Approx. 2 years, 7 Months. Was never completely satisfied, had several issues but nothing worth getting upset over. Then, when my job relocated to North Dakota, I tried to close my account. Called 2 weeks before the move and they said all was ok, would be cancelled at the end of March where it was paid up until. I moved and a friend returned my DVR and the person at the office said that my service had not been cancelled. My friend informed me of this, so I called up the company and even though I verified the account address and my personal PIN number, they are refusing to cancel the service unless I give them a written statement to that effect. Something which is virtually impossible for me to do in the middle of a cross country move.

My husband and I have rented a home in McPherson Kansas. We are long time DirecTV subscribers at our main home in Point Blank Texas. We subscribed with Cox because it was easier to get a package along with our internet for a temporary stay of 6 months. I have had Cox Cable for a month now and the connection pauses and skips video and audio 95 percent of the time. That is no exaggeration. We have spent hours with technical support to no avail. It amazes me how a cable provider has terrible connection as opposed to our satellite service in a extremely remote area can be seamless. This is a rental home so getting a satellite is out of the question. Internet service is great so far, but the cable is the worst experience with service I have ever encountered in a cable or satellite provider.

I not only have internet and TV service with Cox, but also HAD an email with them as well. One day, the email didn't work. I called and asked for assistance to get into my account and was promptly told by a customer service representative that she didn't have to assist me because that wasn't a direct service that Cox offered... WHAT?

"Highway Robbery" is the phrase to best describe Cox Communications. This company should be ashamed of itself! They realize they have a monopoly on their line of business in my area and they charge their customers huge sums of money. I currently pay $106 per month and this is at a "special" discounted rate supposedly, so my actual monthly bill would be around $120. I do not have HBO, Showtime, Starz, absolutely no premium movie channels..... So what am I getting for $120/$106 per month?? HGTV and the weather channel?? Wow, thanks.

I was chatting with the online Cox customer support people and were discussing with them the 5$ speed double promotion they have right now. I was told that I am getting another promotion so if I want to get this new 5$ service it will be 10$ for me not 5$. After an hour of chatting and explaining them that I don't have any discounts or promotions on my service they agreed and asked me to do it online. I did but it wasn't updated and when contacted them this morning they started with the same thing that I have promotions and stuff and it will be 10$ for me. When I asked for the Chat thing they said we apologize and the person gave me wrong information yesterday.

I called regarding my bill being higher than what I agreed to. I spoke with a supervisor who told me there is no one at the company above her. She refused to adjust my bill and also told me I agreed to 2-year contract which I did not. The term of the contract exceeds my lease at my apartment so it makes no sense. I was disconnected 4 times just trying to get to a manager. I have a box that doesn't work properly and I am being billed for a modem that another representative said I already paid for.

I've had the Cox service for a year and am unable to order pay per view movies on the weekend during peak hours. The cable signal is intermittent on weekends and the high definition signal is completely garbled at least once a week. Tried calling tech support and was hung up on twice. Tried the online chat service only to be redirected to the "contact us," which offers the online chat service only to be redirected to the contact us page!

Signed up for cable, they offered a package deal internet cable and phone for 100 a month plus free gift card. Never got gift card and bill was always 200 plus every bill, first bill 300. Eventually we couldn't afford Cox, they disconnected for non payment in January. We moved, I tried to just get internet at new place, put in for transfer, they never called us. On March 14 they billed our credit card for current month service which we never had and it was 950 taken out my account that I didn't authorize, called, they took off current bill charges but when we got disconnected in January bill was only 450. How did it jump from that to 950 when we had no service?

I am so incredibly angry! We have a business and we were very happy with EasyTEL until they were acquired by COX and then just out of the blue they cut our phone number off without warning without any heads up. I pay our bill! Yet we get the WORST treatment!! I unfortunately have Cox for home as well and stayed on hold for over an HOUR not once, not twice, THREE TIMES! This time now that OUR LIVELIHOOD counts on our phone working, we had less time on hold but it doesn't make up for the fact that no one can call us to do business with us and I need to make payroll this week. MY EMPLOYEES DESERVE TO BE PAID AND I NEED MY ** PHONE TO WORK!!!

Had to accept a collect long-distance call from someone who was stranded. Got billed approximately $6 per minute. Had no awareness that Cox would switch me to a different long-distance company without my permission. I incurred substantial increases without my knowledge. When I called the provided 800 number, the call would not go through when I pressed the assigned key for billing complaints. Therefore, I will not be paying these charges.

Get your mini boxes & don't install because they keep changing dates of rollout; yikes it's here & the 5 stations don't work. Tech savvy person, install the boxes and do the set up - yikes set up won't work. Call for tech support, get them working; yikes 1 tv has no sound; call Cox, box is fault you'll have to p/u another (NOT); we'll mail them to you in 7-10 days (NOT), you'll have an installer bring it to me & install it - yes, but there is a $39.95 fee (NOT, it's not my fault; okay we'll waive the fee. 2 days later success at last - four days pass and can't view the 5 channels on either tv set with the boxes. Oh, we'll send out a tech - comes yesterday and now installs a box device in my attic - except we have no electricity up there and we need to run an extension cord. Oh sure got working TV's now - who's going to foot the bill for the added electric of the 3 boxes??

Contour Never Works. The main box locks up and has to be rebooted several times per week. All satellite boxes freeze up and you cannot rewind or fast forward. When they freeze, a hard power reset is required. Many friends and neighbors tried it, and went back to their satellite provider instead. We have had technical support out four times. At least the most recent support guy said it's a junk product created by Cox and is not ready for to be released to the public.

My bill is different every month and when I call to ask customer service they never can give me an accurate answer.

When I was looking into new TV service last February when I moved to a new apartment, the Roanoke Cox Cable representative was oh so nice on the phone. He stated my price would be "locked in" for my 2 year contract. When year 2 came around, lo and behold, my bill went up $20.00 a month. I called his number he had given me and left a phone message, very baffled. He did return my call the next day and DENIED he ever said that! I'm 58 years old, I do not lie. My mistake... Not tape recording what he said or, getting it in writing. Cox is a huge disappointment and are money grabbing thieves. Lesson learned.

I've had Cox for 10 years and am finally cancelling my service. I've had continuous pixelating problems with my cable TV for the past year. I've had 5 different technicians come out and the issue is still not resolved. Then I call for credit and they want to give me a lousy $5.00 for all of the time I've wasted waiting for technicians at my house who are third-party technicians, not even Cox employees, which is why they don't know what they're doing. The worst part of all of this, is when I call to complain, I speak to an idiot that sounds like a robot giving the same stupid canned response and then wants to send yet another worthless third-party technician out.

I received a notice saying that I was delinquent, and owed 2 months of payments. I found that odd, as I had never missed a payment for 5 years. Upon investigation, I found out that I had stopped receiving their paper mail bill and had been converted to electronic email bills without my knowledge. I looked through all the folders in my email account and could not find a single bill from Cox. They shut off my internet and cable TV that same night.

We complained several times over a period of approximately a month that our DVR service was not working. Cox replaced the box as well as our cables on 2 separate occasions. It was still not working so they scheduled a visit with a service tech on February 27th between 8-10 am. They took down my cell phone number and stated he would call prior to coming to my home. He never showed and they could not reschedule for that day. I discovered that he actually called our landline, which we do not use except for emergencies for our children. I have saved screenshots to prove the man did not call my cell as he stated he did. So, we cancelled our services.

Cox's three services are having issues almost every week for past two years. Because the problem is intermittent, this seems to preclude Cox from finding and solving the problem.

So, all I have is Internet service. No phone, no TV... When I signed on I had the 5 mgs plan for years. The service was spotty and dropped often, but I was ok with it. Then I got a roommate so we needed to upgrade. Long story short after like 3 service requests for technician to come out, 2 refunds for shoddy service, and countless drops in connection, I have the Ferrari of Internet packages, 2 dedicated lines, 50 megs, wireless modem, and it STILL DROPS. That's still bearable.. I work from home and use the cable modem which is always reliable. Wireless, well it's ok enough. The problem came when I had to switch apartments.

I called your service center on December 31, 2014 and was very disappointed regarding the television cable service that I was receiving. So, I told the representative to disconnect my television service and I would return the cable box. When I returned the cable box to my local Cox store on 2/1/2015 the representative, who was very nice, gave me the receipt for the return and told me that the cable service had not been removed from my account and that I should call the (757) 222-1111 number. I had not noticed that the sub-par cable service, which was no better than the free antenna service, had not been disconnected because I had immediately unplugged it and readied it for return after speaking with Cox on 12/31/2014.

I wish I could give this company a negative score. I ordered TV and cable, both of which are HORRIBLE. I only signed up with them because I was making a last minute decision. I wish I had waited because it's completely money down the drain. For the cable: The packages are ridiculous. I ordered the economy because I didn't need more than 150 channels. It was my fault for not looking at the channel line up in advance of my purchase, but I couldn't imagine the all of 10 channels I watch wouldn't be included. But sure enough they weren't. They remove the "popular" channels so you have to go up to the 250 channels; which doesn't even include much and isn't worth the cost. The worst part is the "On Demand". It's clearly outdated software and most shows aren't available for a while, if at all. Even more, the equipment is shoddy. Some channels are crystal clear, others grainy on HD equipment...

Paid for a whole season of NHL Center Ice. When I told them I was moving into a non-Cox service area, I was told there would not be any refund or partial refund given for the services I already paid for in advance. I will be missing out on 18 games that I PAID for. $300 plus a month for 8 years and this is how I'm treated? Goodbye forever Cox Communications. Thanks for sticking it to me.

November 2014 I had purchased an internet service with Cox communications for $49.99 per month. The customer service representative never gave me the options to purchase the router or not and... surprise my first bill was $247.78. I called ask for corrections and paid $100.00 online, returned the router and rented it from the company for $6.99 per month. They sent me another bill for 146.66 and still no return for $129.99 the price of the modem, even my husband returned exactly as they said. Then they disconnect my service in the beginning of January even they owe me money. Then they try to charge me $20.00 reconnection fee which I disputed.

Total piece of crap. Would not dare to talk to someone like that in public. Cox Communications need to get rid of employees like this and save their money. He is without a doubt the worst manager i have ever talk to in my life. He was a total jerk and did not care about the facts and promises that were made to me. I had weeks of notes proving the promises that were made to me and he did not care and told me so. I would never let a person talk to me the way he did in public and i am sure he would not do this to a person in public. One day he going to get fired and i hope he understand why. Cox does not need a manager like this and he a burden to the company.

One month ago, my husband had a liver transplant with complications. I was unable to work regularly before his transplant and post transport. We have had Cox for over 2 years. We ran into some hard times. I called Cox to ask when is our bill due, the lady told me on the 18th, I said ok thinking I have a little over a week to get the money. I came home late Monday night from the hospital to find cable turned off.

I became a Cox customer in part because of a rebate offer for a Visa card. 8 months later and I am still being given the run around and was just told that it will be April 2015 to supposedly receive a rebate that was to be here in December 2014. No one can seem to verify my account for the rebate even though I pay my account every month. I have asked to be released from a 2 year contract due to this and they refuse unless I want to pay a termination fee.

Cox is the worst company ever. Beware do not do anything with this company. Their customer service is the worst. Bill is never right. If you want to chat on the phone every month, use cox. I have had so many problems with them I don't even want to have to write a journal about this crappy company. This company is done, the future is the internet tv. Peace.

This was resolved after my complaint to the FCC.

I turned in my box and was charged for rental until I finally turned off my service. When I finally noticed after paying for months that they continued to charge me for that box they asked if I had a receipt which no, I had long since discarded. They continued to charge me for years. THEN to add insult to injury they charged me for the box and an extra $50 for what, I had no idea. Probably because I didn't pay them for it right away after disconnecting my service. As unfair as their practices are they will turn you in to collections which will ruin your credit. Unless you wish to pay cash for your next house or car you will end up paying them.

WORST customer service EVER. I pay for the fastest wifi and my internet has not been working and the man told me it was "maintenance" from 12 to 6am... I am a full time student. I was not aware of this. I asked to talk to his supervisor he gave me MASS attitude and then HUNG UP ON ME. Never gave me his name. Worst customer service I have ever experienced. I will never go to them again. I don't recommend them to ANYONE.

Cox send an incompetent tech to set up connection, hooked the wrong modem pulling out from our voip connection where we used to make international calls, racked up bill for around 1500 US in 2 weeks. Called up to sort out more than 20 times, and every month they pull out connection at odd time, like yesterday on a Saturday night after 10.30 pm. Kids have school exam but no internet. Called cox, asked me to wait till 9 am Monday or pay now. Want to kill myself for choosing cox, unscrupulous, inhumane and third rate trash service. Should have gone with any other provider.

I've had 6 service calls. My Internet shuts on and off, I've had my equipment replaced. Recently the Internet just stops! I was on hold 1 hour 30 min total, transferred to the wrong depts, and my issue never resolved. I'm cancelling services Monday, $150 a month for 75 channels, and Internet that doesn't work (They've done everything, yet the main cable at the apartment complex they refuse to change) smh... done.

After receiving a higher bill that usual, we spend an hour arguing with the rep. Okay fixed. After paying our bill on time, but one day late to them, they took the money directly out of our bank account causing 90.00 of NSF fees. In dealing with supervisors and loyalty people, seems 12 years of being a customer accounts for nothing. 3 hours on the phone, my time, my frustration. Maybe they will refund the money they took out, but indicated that sometimes customers accidentally hit the auto pay button. Once in 12 years? Sent copy of back statement showing their mistake and what it cost me. Too bad, NO refund. Totally done with Cox. Switching new company, 100.00 cheaper per month set up on Tuesday. Cox can shove it!

I am so sick of Cox. They lie when they tell you what you will be paying monthly. When I first signed up for this service, I already went ahead and asked the reps, "What will my bill be AFTER the promotional period?" I was told it'd only go up one time after the promotional. Well, I received my bill in the mail this week to find that it has INCREASED yet again. Outraged, I looked at my bill to see if I had bought something (like a movie) and forgot about it, only to come across that Cox was raising MY bill because of some bogus improvements that they made. What improvements? Because so far my Internet STILL sucks and my TV channels black out sometimes. I am seriously one step away from calling and canceling completely. SO MAD!

Cox on demand is very frustrating and not up-to-date because they will not let you fast forward on local channels. Plus if you try to rewind a Li'l it goes all the way to start over. And then again you can't fast forward to where you were. So many times I select to just not watch at all rather than start from the beginning all over again!

We have had the contour system installed on 3 tvs in our house for a week. I've already scheduled to have it removed and our DVR's returned. The system is a mess. 2 or 3 times a day, it shuts itself down and reboots. It will lock itself on a channel and won't let you change it, without rebooting the entire system. There have been times when it won't come on at all and you have to completely unplug the cable box. Occasionally, the boxes on the other tvs won't talk to the main box, and the whole system has to be rebooted. Obviously, this system was rushed into production and it's not even close to having all of its bugs worked out. I'll be glad when it's gone!

This company brags on its customer service, but it is the worst business & residential use customer service company with which I've ever dealt. They cost too much for their services anyway & then they treat you like dirt. Wish I had another reliable option for High Speed Internet & digital phone service. I would consider moving my home and business just to not have to deal with this company.

Over the last 4 months, I have asked Cox to disconnect my service because it was not working properly. Each time, they said they would send a tech out to take care of it; each time a tech came out, they didn't know what to do; plus my bill kept increasing and they charged for a service calls. My monthly bill is to a point I cannot afford, but if I disconnect because it is after the 30 days, I will be charged a early termination fee of $220 to $500; also I cannot get just internet service for less than $100/mo when they have 12 month specials for $49.95 because I am an existing customer. Biggest mistake I have made was returning to cable tv - we had no problems when we downloaded shows/movies we wanted to watch.

Just discovered via Credit Karma that you have put a collection on my credit report for $952.00 on Sept. 3, 2014. I have not used Cox for any phone, cable or Internet connections. I have been with Century Link and DISH for years. Please remove this collection from my credit report - it is not my debt...not mine!!!

I keep getting error or reference codes that come up on my cable box every week. My picture keeps freezing or "tiling." Now my DVR does not record and I cannot play any of my recordings. Called tech support and spent two hours on the phone with them just to get someone to come out and look at the issue. All call centers have very inconsistent customer service practices. I am getting robbed every month for piss poor service.

In September, I received a courtesy call to offer me Cox Cable as a bundle with my cable internet that I have had for the last six years. They offered me an offer that was good, offering a 200-dollar gift card. That card never came. Subsequent calls to Cox has not resolved the issue. They had the nerve to call me a liar and offer 75-dollar credit towards my bill. They said that they would coach the employee that gave me the wrong offer. It's not my fault that they have inadequate training. I'm still dealing with the problem. Their customer service is not great. Buyer beware!!!

Hate is a strong word, but I HATE Cox. I have been waiting for 2 days for them to come out and fix my internet. I was told between 5pm and 7pm. No one ever showed up and now they are closed until Monday. Unacceptable! If there was any other option for internet in this area I would have left them 10 years ago. I'm sure 98% of their customers feel this way.

If there were any other carrier that I could use that doesn't require a 2-year contract, I'd switch in 1.5 seconds. In all my years of dealing with cable companies I have never deal with a more sleazy duplicitous and dishonest company. When I signed up I had basic expanded cable which include some digital channels. Shortly thereafter I began to receive 3 to 4 pieces of mail - in spite of attempting to enroll in paperless billing. Some of these are sales pitches but many are tedious legal letters notifying customers about rate changes. They are relentless. At the same time all my digital channels disappeared. There is no other company doing business in Oklahoma more dishonest than COX. There is no other company in Oklahoma with worse customer relations. EVERYONE hates them.

I created a stupid account for this website just to say how horrible Cox service is. It's painfully slow. On Demand channels hardly ever work, and they charge for many channels that come free with Comcast. I don't normally get upset about little things like channels not working, but it's all the time and I'm paying money for nothing. Don't ever subscribe to Cox.

I kept trying to work with them on my bill and they kept saying I owe this amount when I know the amount and they refused to set up a disconnect date unless I pay almost 500.00 dollars on my bill. I will NEVER go back to them. It's all bout the money with these people and I'm on a fixed income.

We have no problems with TV and internet. First we have the essential phone service and get bombarded with constant robocalls daily. Contacted Tech support to see if we have any options to block numbers or get a number change. Was informed that we need to upgrade in order to use these feature or pay $25 dollars to change a number. The phone is basically useless at this point and is unplugged. As soon as the promotion expires I'm turning this garbage off. Worthless.

Gave me a bundle deal for internet, cable and phone for $99/month for a year that changed to $119/month after a month then after a year it was supposed to be $129/month but changed it $159. I called and canceled so they charged me $79.99 early termination fee. Today when I checked my bill, they billed me for $577.79 for one month. I checked my account, they created two accounts under me and overcharging. The customer service is horrible as everytime I have called them they were rude and one time the guy yelled at me and told me that because of my foreign accent "it is impossible to even deal with you" and ask me which country I moved to USA from as the accent is thick. It was very unpleasant experience and I wanted file a law suit against cox so badly. Do not give cox any business.

Having previously reviewed Cox's HORRIBLE attitude toward customers (think blood from a rock), I have to review again based on my latest experience. Our latest bill came with ANOTHER $50 "deposit" that was added to the bill after our first $50 refundable deposit was refunded. After 45 minutes on the phone with various Cox employees, I was told that (1) billing hadn't noticed that the second deposit hadn't been put on the bill, so they added it; (2) They couldn't refund deposits (in spite of the fact that the same bill had a credit for the first $50 deposit); (3) They didn't know whether or not I had been told about a second deposit, but that didn't matter; and (4) If I signed up in a store, I should go there and talk to them about it. In short, if you have ANY alternative to Cox for your services STAY AWAY FROM THEM. THEY ARE CROOKS.

THIS complaint (I have soooo many) is about Cox's On Demand. I seldom use this service, first of all, but when I do it NEVER works! Literally, every single time I've TRIED to use the On Demand in the five years I've had the service, probably a dozen times, there has been a problem that required contacting COX. Either you can't watch it without it stopping and starting, can't watch and 'rewind', can't watch the movie again within the period you payed for, or there's just no On Demand service at all, which is what I just experienced and which is my last straw. We fiddled around with it for hours, went through all the troubleshooting steps, and finally got to watch one movie but never could go back to watch it again as the whole flippin' service was MIA.

On Demand service since 12/19 has been awful. Keep getting error messages, the TV freezes or turns off completely. Over the last 2 years, we've had cable boxes replaced for various problems, audio isn't in sync with video, we only receive certain channels for no reason, etc. Customer service is hit or miss. Some reps are knowledgeable, some haven't a clue. Cox should be ashamed of the service it provides for the price it charges. Worst ever.

I've been with COX for over 20 yrs and I'm finally at my wits end with their pricing over basic cable and high speed internet. Prices shot up overnight 15 dollars tacked on to my 75 bucks a month already for basic's equals 90 dollars for nothing! Other providers exists however, they cannot reach into our areas and Cox Cable knows this. I'm out of basic and down to internet service only not because I can't afford it but because IT JUST ISN'T RIGHT.

Inquiry: I purchase a NetGear WiFi Modem on Dec. 13th at the Middletown RI. Cox solutions store. The clerk assured me that if I needed tech support it would be available. I was able to reconnect everything and had a problem with enabling a secure network and creating a password. I called for Cox troubleshooting for help. The answer I got was, call Netgear. I call Netgear had a very long wait and then was assigned an agent. He then told me that he could help me if I purchased a contract 6 months for $79.99. I was not happy with that after spending over a $100.00 on this modem which I thought the tech support would be free even for 30 days. So to make a long story short if I did not buy into this contract I was not able to use my modem. I am very unhappy with Cox and I am out $79.00. I have been a customer for 11 1/2 years and now I am ready to go to another internet service provider. Service which costs me quite a bit of money that I really cannot afford. I feel as though I was forced into buying a contract with Netgear and Cox.

I requested Internet service be installed in July of 2014. In September, I wanted to add cable TV service to the already existing account. When I got the bill after the cable TV installation, I was charged another Internet connection fee along with a cable TV self-installation kit (which I never received). I emailed customer service about the duplicate Internet connection fee and the charge for a kit I never received and their response was, "Those are our fees." I know what their fees are and I'll pay them but I'm not going to pay twice or for something I never received.

Overcharged every month. Told I had no balance due. Two weeks later I receive threatening phone calls that I now owe nearly four hundred dollars and my account is past due. Called many times to try to resolve. Customer service is horrific, rude and unwilling to help. Customer loyalty a joke. I was a customer for 20 years. Moving over to another company immediately.

My Internet was compromised because it was not set up correctly by Cox technical support. They offer a high level of care and service, I paid for it. The work/clean up (which they did wrong initially) was never done. Cox Cable REFUSED to refund my money. I canceled services immediately. You cannot reach a technical support person without waiting hours on the phone. The solution told to me is "we are open 24 hours a day". I want to call at 2:00 a.m. so I can talk with a tech employee, doesn't everyone. Terrible customer service.

We have the Cox phone/internet system in our business. We removed a working system that may have been dated, however it worked everyday. The new system from Cox has been down for 2 hours and counting today. We usually lose about 2 hours every other week. We call Tech and they tell us everything is fine, we show about giving us a call we reply. They tell us they will get right back. They phone does not work, how are they going to call? We burn up a couple of cell phones and stay on hold for around 30 minutes, and we reach level II tech. They will show up and repair whatever is causing the problem and leave without trying to find out why it fails. We lease this system and it cost us 1800.00 a month for phone and internet. You would think you could get a system to work for that much money.

My HOA ended contract with Cox communications. Cox communications sent out notices and had flyers to neighborhood offering all inclusive Package, Phone, Internet (150 MB per second), Contour TV Including 3 Movie channels Price Guarantee for 3 years, 2 year contract $129.99. I contacted Cox and spoke to Rep (All conversations are recorded). Offered same deal at $94.00 all taxes and fees included for 3 TVs all on 1 bill. Rep came to my house and contract with Cox was signed. This was for an independent account and not on the HOA account which was cancelled. Cancelled DIRECTV and had Cox installed on 10/25.

I spent about 30 minutes with level 1 support at Cox internet trying to remove a pop-up that continued to occur telling me my Outlook client for my cox email could not log on to the cox server. The level 1 person finally gave up and said I would moved to level 2 or 3 support. I sat for another 30 minutes on hold. Finally hung up and called back in the next day and immediately asked to be put through to level 2. I got connected within 3 minutes. After hearing my issue, the tech told me that after his 25 years of doing tech work he knew exactly what my problem was....a virus (its early stages).

For a 20 minute international call, I was charged $112.80. I was told because I was not enrolled in the monthly service for international call, the standard rate is $5.00 per min. Hello!!! Even with the most expensive regular rate would not amount that much!!! This is a scam... and to think that Cox communications is embroiled and allowed it. Who are we to TRUST now? This is unacceptable and abusive and illegal. You just have shown that you don't serve your clients but yourself... What a scam you are!!!

I was very excited to my new contour boxes, I love the HD upgrade. My complaint re: the box: I am 75 years old and retired. I cannot read the box, can't read the blue, DIM light. What happened to the time and the # for the channels? The letters for the program titles are so small, I have to stand in front of the box to read it. It needs to be bigger. Please help!!!!!

Many of the complaints against Cox are similar to mine. I pay my bill in full and on time, but do not get full service in the sense that part of the time the TV is tiled or pixilated, and the sound garbled. Does anyone know a lawyer? This sounds to me like a situation of fraud, where you pay in good faith for a service, but get less than you pay for. Cox should answer to this in court and financially compensate all of us.

Recently moved into a new home from an apartment. Since moving into my new place Cox has lied to me, provided a sub par product, and wasted my personal time. When I went to transfer service the sales rep said they could upgrade my services with all these bells and whistles including phone service for the same price I was paying for my more basic service. Sounded good to me till I got the bill and it was $60 more than what I had been paying. I called cancelled the phone services and some other stuff, which meant I got to waste my Friday afternoon to drive across town and wait in line to return their phone modem so I wouldn't be billed a ridiculous amount for it.

Monday tech came out to connect 3 tv and change booster out. He did not have a booster with him. He said they would be back probably Tues with booster. No word from Cox Tues. Wed. I called them they knew nothing about it not being done. They will have tech come out Thurs between 8-10 am. Still nothing. I called them Thurs afternoon. They would get with dispatch and call me back. They showed up about 3. Left the back door wide open and my little girl's dog got loose. The tech left and didn't help to get the dog. There was never a booster to change. And they have been charging me $59.00 a month for years for the booster that never existed. I have been with Cox for years and years. Their customer service has gone to **. They charged me to come install the extra lines and did a ** type job. The cable is sticking out the ceiling instead of being mounted on the wall. I'm not happy. I tried calling them and was on hold forever!

I received my bill 3 weeks before the due date. I went online but my bill was 0? I talked online, but they disconnected me the first time. The second time they refused to help me and gave me a phone number to call. I called and they say that I called the wrong number? Finally they say that they have to charge me an extra $10 to pay over the phone. Does Cox hate us that much?

Early Sunday afternoon, December 7th 2014, two men from Cox Communication came to our door. They were asking if we knew where the outdoor cable terminal or box was located. My husband told them he thought it was in our neighbor's backyard. Our neighbor to the west of us. It seemed within 30 minutes we noticed our cable was off. Also, the phone and the Internet. I am disabled, so I am on my computer quite a lot and also I enjoy movies on Netflix. So this was an unhappy experience for me.

A few years ago (2012) I reluctantly had to contact Cox Communications to set up Internet in my home. I had them before and they jack up their prices constantly. And lie about getting a "better deal than new customers." Or having the best deal they offer which is never true. When I gave them my social security number, they stated I owed them $1600 from May 2008! I told them they were out of their mind. Then the lady asked me if I knew who (another woman's name) was. I said "No." Apparently, another woman used all of her personal information (name, address, phone #), my boyfriend's birth date and my social security number, to obtain their services. And this is what she owes them, for a three month period!!!

I agreed to a price lock for 2 years and it was explained over the phone that the penalty would be $2 per month = $48 for the 2 years. I have canceled with Cox at the 11 months and they charged me $90. The paper agreement has the $48 penalty, but it also has $240 for the 2 years. It was misrepresented on the phone to not fully understand what you are getting into. I had been a Cox customer for 19 years and I called and talked to a supervisor and they would not adjust my bill. Beware!!!

Do NOT use this company for any services!! I have been a customer of theirs on and off for over 25 years. I even have a current up-to-date account with them. All of a sudden I have 2 collection accounts turned in to my credit from Cox that are over 3 years old and NO ONE at Cox can tell me why they all of a sudden have been turned into collections. I have never lived at the address on the accounts and have never received a bill for the accounts. They have now ruined my credit and even if I pay to get the accounts shown as paid, they can give me no assurances that they will show paid. COX is the worst Internet and cable TV provider in the world. I can guarantee that as soon as my 2-year contract is over with them I will NEVER become a COX customer again.

We decided to use Cox when we moved to a new house, and we went with a bundle that did not state any particular contract when we talked to the representative on the phone. The service was always so poor, and after four months, we decided to cancel the service. Before we called to cancel, we checked on our bill to make sure there is no contract. Under the "agreement" on our account page, it stated: According to our record, you have no electrically signed agreements related to your account. On the bill, it stated: "An early termination fee "MAY BE" charged". Now, regardless, we are going to cancel the service, but when I brought this information to the customer service's attention, the representative was angry at me!! It is the most unpleasant experience we have ever had with any cable company, and we have dealt with AT&T, Comcast, Verizon, and DirecTV.

I ordered the Cox TV economy bundle which is mostly just the basic cable channels. With this it says I'm supposed to receive 155 channels. I have the digital HD receiver connected to my TV in the living room, all the other tv's have the line going directly from the wall into the TV tuner, no receiver. Strange thing is the TV's without the receiver get all of the basic channels including ESPN, HGTV, MTV, TBS, just to name a few. But the TV with the receiver does not get any of these channels. When I tune to say MTV on the TV in the living room a banner comes up that says I need to contact Cox to upgrade my service to receive this channel. When did ESPN and MTV become premium channels? But I supposedly have 155 channels and about 40 of them are those stupid music channels that I never listen to! So I call Cox and the representative tells me that soon I will not be getting those channels on my TVs without the receiver either unless I upgrade, to upgrade would add about an extra $40 to my bill and that's without premium channels! What a rip off!!! I should be able to choose what 155 channels I want even though I don't watch nearly half of them, and not have Cox dictate which ones I can.

So I moved into my old family home about a month ago. 1970's built house with a few issues. But the cable service has been the worst experience by far. A bit of background. I've worked for both Cox Communications and Mediacom Cable service, as a call center Tech. Both Tier one and Tier two. Between both places I was employed by a cable company for right at 10 years. So I kinda know how things work. Even being away from them now for two years most things work the same. Except work ethic it seems. I have now had five trouble calls scheduled to my home. And today's fifth was rescheduled due to a vehicle that we were told broke down.

On the 11/15/2014, I contracted with cox cable for promo. $75 for tv internet and phone $25 a piece and also I got the tv essential 50+ channels plus 3 extra boxes and a dvr all for $142 plus tax. On 11/24/2014 it was installed but when I got later that night notice that I was getting only a few channels. So when I call cox to find out why, I was told by the cable representative that person you sold me the package made a mistake. And if I wanted to get the other channels, I have to pay an extra $45. What they give me was the tv starter 10+ channel. Now I'M stuck with this for 1 year or pay the early termination fee!!!!

Sadly in our area, Cox is the only cable/Internet provider; trying to pay bill online is like who's on first, second; security system craps out and no one has any idea why, TV cable remotes are possessed and erratic in function. All this non-service for $284/mo. Currently I am trying to delete my credit card information from being stored on the Cox website as I did not choose to save on the site. There is no function to delete. Now on 3rd call after being cut off on call 2, wait is estimated to be 10 minutes.

I'm tired of paying for internet speed that I'm not seeing. I'm paying for the fastest internet they can provide before going to a commercial account. I upgraded my modem and router to the newest and fastest available and I still get 1/4 the speed advertised. I noticed that my bill went up last month so I called to ask about it. Their excuse is that my loyalty discount had expired. Mind you, this is after she looked at my account and thanked me for being a long term customer of 7 years. I am confused that my discount can expire. That's like saying, "thank you for being a long term customer, but we're going to take that back and milk more money out of you."

We signed up with Cox in February. I got the $19.99 promotional package good for 12 months. When I got my first bill, I was charged $29.99. I called billing and told them of the error. They assured me I was mistaken and that I had signed up for the $29.99 plan as they had no $19.99 plans. Now, if I call Cox and they tell me they have no promotional plan that I thought I had signed up for, I am not going to call them liars and disbelieve them. So I said, "OK. I guess I remembered incorrectly." Then three months later, I was billed $44.99. Now, I knew I hadn't signed up for that plan.

I have been with Cox for well over 20 years. I have many issues with them but the one that has bothered me most is the internet service. I have been on the lowest Internet plan for years and never had a problem until about a year ago when my internet just stopped running. After many many calls they kept telling me I have to upgrade. After numerous upgrades there has been no difference! I am now paying $60+ per month for Internet (the highest plan) and my internet is still running like it’s 1990! It takes me over 2 minutes to open a email! We keep calling and they say it's our equipment so we bought all new equipment, no change! Then our boxes stopped working and they said it's because they are old and we need to upgrade to the contour. So we upgraded to the contour. Everyday we have to reboot our boxes! Everyday we have wait ten minutes for a show to play because it shuts down.

Have Cox going on 4 years now and still watching the same movies. 246.00 a month for all 3 services - overpriced and lousy service. The sad thing is all the services out there suck. All a bunch of crooks and scammers - overpriced junk.

My wife called Cox because ever since they installed contour a couple of months ago, the TV in the bedroom goes off at night. After being on the phone for an hour, the TV in the family room, the one we use the most, would not reboot. After almost 4 hours Cox gave up and are sending a tech. However can't get one for almost 2 days. Seems to me since Cox caused this, they should fix it as soon as possible. After tomorrow it could be over 8 hours of our time. For that they are willing to give us the enormous sum of $10. We have been cox customers for about 20 years. It's about time for some competition in the cable industry.

My bill was turned off because of payment because I had free HBO that I was charged for so my account was cancelled. So I thought so now I have waiting for reinstalling in which I have talk to 4 to customer service representatives in which as told me different information. Each one they were not able to find account then scheduled installation I said got the run around and here it still 3 days later no cable. Now tell me, do I really need cable that BAD!!!?

It's almost funny to read these reviews. I've been with Cox for almost 30 years and my daughter works there. I receive no compensation or special bargains- I pay full price for my services just like everyone else. In 30 years, the only problem I had with Cox was some wiring they installed in my attic when I first signed up that was now faulty. They told me they couldn't do work up there anymore because of safety concerns, and I was fairly irritated. I called tech support. I calmly explained what happened and she called dispatch who spoke with a tech. That tech agreed to do work in my attic to get my services working again. He was a very polite young man who even swept up after himself before he left. To boot, I also received a 1 month credit to my account because my services had been out or spotty. All because I was kind and polite.