Cox Cable Reviews

We've had Cox bundle (TV, Internet, & Phone)for almost two years and recently (four months+) have been experiencing service interruptions. Called for service, tech came out and said there was interference on the outside line and had to turn it over to another department. After one week, no change. Started a log and recorded 71 service interruptions (TV, Internet, & Phone) over the next 25 days. Along with this, Cox just raised or Internet rate an additional $40.00 month. So now we're getting bad service and paying extra for it. Called Cox service again, same story as the first time. Called a "Customer Retention Specialist" to see what Cox was willing to do about the bad service along with the rate increase, reply - nothing. Having AT&T services installed today.

I keep having problems. I have gone 2 store got 5 boxes & remotes from store. Techs on phones lots rude. Tell you call office says keep saying you need 2 keep letting numerous of their techs & supervisors or they can't fix the numerous problems. Fragmented pictures or frozen. Demand tv no sound, channels to see or hear. Your call repeats same script. If you don’t agree then they have excuse not honor your payment or exorbitant raises for substandard products. All these review from every state same people we don’t know each other coincidence???? Is this like airlines all big business. They have no responsibility or agencies that will protect or hold them accountable for this. Disrespect 2 senior citizen or intimidation. Only way we can watch tv. No choice must have cable to watch tv. Please respond everyone.

My girlfriend and I recently moved to San Diego and inherited our landlord's Cox account. Dealing with Cox has been a nightmare, and proof that the cable industry is outdated and on its way out. From their outrageous pricing to their absolutely pathetic customer service, you would do well to avoid Cox at all costs. I have never been inspired to write a negative online review until now. You can call them ten times and get ten different pricing quotes, and most likely you will still get billed a different amount than the 10 prices you were quoted. Their "services" are absolute garbage - we are paying $250 a month for an internet and cable bundle that doesn't even include DVR or premium cable channels.

The customer service agent I spoke to about my past due bill was Monica. She was unprofessional and extremely rude. Every month my bill goes up and every month I call and get the run around. That is why I left CenturyLink to begin with. Will not be continuing with Cox either!!

Signed up for new cable TV and Internet service on 3/23/19. At time of sign-up and picking up the cable receiver I specifically asked if there would be additional charges beyond the $89.99 that was quoted. The Cox representative stated that the only additional charges would be state/local taxes. At that time I also signed up for "Easy Pay" where payment for service would automatically be made each month. Funds would be automatically withdrawn on the 10th of each month.

TV and Cable off into 2nd day. Everyone repaired except our street per customer service. Per customer service COX won't send repairman to our area until they have more complaints! What??? We are a paid up customer!!! Do we not deserve any respect? NO PER COX CUSTOMER SERVICE! The commercial says COX never goes off. HAHA. BIG FAT LIE! Signed Angry Customer????

A month ago I received a notice that my credit score had mysteriously dropped. It turns out, Cox Cable randomly selected me to pay them $340. I had never heard of this company before. It turns out their collections company had reported to all 3 credit bureaus that I had not paid them and added a random name alias, email contact, and address to my credit reports as well as the $340 charge due. A month passes and the disputes I filed were rejected and even updated. Their collections agency had fraudulently confirmed the debt without researching anything.

I had an appointment scheduled for 8 am to 10 am window, I received a call at 959 am asking for me to wait another hour as technician is running late. I agreed and waited and waited no one showed. When I chatted with customer service the person said he sat in his truck for 45 mins calling me yet I received no call. I told customer service to have him come to my apartment and knock yet no knock. So the employee left and I got no call or any type of communication regarding what the hell was going on.

It has been three (3) years since Cox started screwing things up. Some sort of migration is their excuse. Bottom line, they send you a bill every month, raise the cost every year and the service goes down. This is a company that is defrauding the consumers. They need to be investigated! They keep raising prices regardless of the poor service. Do not use Cox if you don't have to.

Service is expensive for what you get. Cox has a monopoly on most of Phoenix, so I'm not a customer...I'm a hostage of theirs is. I want to have internet access in my home. Internet and streaming lags. Poorly trained agents that give misinformation. There is no sense of customer service/loyalty with Cox. I would choose another provider but unfortunately there is no other choice where I live.

The WORST provider of Internet I've ever experienced. Don't buy into the "Panoramic" mumbo-jumbo. It's a lie. Service is slow even when connected to a wire. WiFi drops anywhere in the house at random times, only way to get it back is to completely reset the modem. I had an issue where internet service stopped. I contacted Cox (on a Friday) was told they were going to send me a modem and was guaranteed to receive it by Tuesday (3 days with no service). It's now Thursday and still no modem. I contacted customer service AGAIN and a modem was not even shipped. If you have Verizon FiOS in your area, go that route. STAY FAR AWAY FROM COX!!! THEY ARE LYING CROOKS.

I had 150mb download bandwidth and 15mb upload bandwidth. I finally caved in and upgraded to their 300 down and 30 up but then my Xbox started running like crap, I exchanged the modem and still the same. I did a bandwidth test on the PC's the phones, all great but the two xbox's I have get no more then 3mb upload speed, down is great but up is horrible, it's hard to play games online with such a slow upload. I talk to tech support, they found no issue, I did however find on a forum TONS of people complaining on Cox buffering their Xbox upload speed since October 2018. Lots of them have confirmed other ISPs provide their advertised bandwidth on the Xbox just not Cox. I smell a class action lawsuit, if this is not fixed I will just get two uverse modems and accounts, one for Xbox, one for phones and TVs BOOOM, problem solved. I would be spending the same for both as I am for Cox crappy communication right now.

The customer service is an absolute joke. I was actually wanting to upgrade my service. I was met with RUDE customer service representatives. The gentleman that I first spoke with was WONDERFUL. I would like to get that clear and out. He was VERY helpful and even though it meant that he would not get the commission for the upgrade, he agreed to transfer me to assist me. The gentleman I spoke with afterwards was it for me. I asked about any deals or bundles because I’ve been a loyal customer for 7 years. He transferred me without letting me know and placed me on hold several times before that. I was a little surprised to speak with someone new but it’s happened before. The supervisor I spoke with afterward was much worse. If you are out there in the market to find a better service provider please be very cautious with this company. They absolutely DO NOT CARE about loyalty. We shouldn’t either.

I was a Cox customer for over 20 years. I stayed with them because I didn't have problems. Until the last two years. Account issues, ridiculous cost increases, an inability to solve problems, non-working phone systems (continually cut off), inability to get through to the "loyalty department." I had to leave. The end was almost comically bad. They sent my final bill to the old email address (that left with Cox). I didn't receive the bill until it was from a collection agency -- a nightmarish ending to an already bad ordeal. I don't understand how things could have gone so wrong for them. I will take more action if it ends up on my credit report, but for now, sharing my experience seems to be the best route. I saved thousands of dollars over three years to switch to Verizon.

TL;DR - Take your money elsewhere. Never sign a contract with this company if you can avoid it. Cox Communications is a fraudulent bunch of scam artists who have never had to be held accountable for their looong track record of horrendous customer service and frankly spotty actual service. Fortunately, all we really need now is reliable internet service to make this joke of a company completely obsolete due to the widespread availability of streaming services (and actual true competition within that market).

It became a FRAUDULENT company, they were increasing my bill every month, at some point I got 2 bill statements with 2 different amounts, so I went to talk to a manager and he refused to explain step by step what he was charging. They remove channels whenever they want and you keep paying more every month, customer service is terrible and there is no one who you can talk. They advertise one price and they add multiple extra fees so you end up paying much more. Just incredible how this company is still in business. It should be reported to any institution that protects customers.

I recently began using internet services with Cox. With only 5 months of services, Cox has overcharged me 4 times. This means that the customer is paying for services that they are not receiving. In addition, Cox will add a late fee if you pay every 30 days instead of every 20 days. IMO this is FRAUDULENT and Cox needs to be held accountable. Cox will also attach random fees to your account. This company is dangerous and all too willing to RIP Off their customers by any means necessary. Please report them to your state attorney, BBB, FTC, FTA etc. I am waiting to hear about a class action lawsuit against them.

I have had Cox for 16 years and will gladly be switching providers at the end of this contract. Like other reviewers, I was quoted a "guaranteed" price for two years; and that price has increased. Cox does not make its fees transparent. My sister, who is my neighbor, recently switched from Cox to AT&T. Her bill is exactly what was quoted - fees included. I will be looking at AT&T, along with other vendors, when switching. Unless you have no other vendor choice, I would advise steering clear of Cox. Not only is the pricing misleading, the customer service is deplorable - some of the worst I've ever experience. One agent accused me of lying when I called after a technician visited my home and told me I had to rewire my house to get unscrambled service. I explained to him during that appointment that I thought the problem was at the street. He disagreed and then canceled my appointment AFTER he was at the house.

I had Cox four years ago, got screwed around the same way and cancelled; Had no choice but go back since my city has no other competition, and I took their $89.95 bundle...which ended up costing $126.00 ($36 in taxes and fees)!! I added a 2nd TV for another $10 and was told my April bill would be $136; It came in and it was $156. Jerked around for 35 minutes with 2 different people and 'recordings' that are miserable to go through. The loyalty guy tells me that at $156 I'm receiving a 'Discount'!! At first, he told me the difference was in the taxes and fees. Wrong. The difference was in their charging me a base of $109 instead of the agreed $89. We're both on Social Security and watch our money closely. Cox agents just upset the heck out of you with their either deceit or just plain lack of knowledge. If they didn't have a monopoly on my city... I hate this company!

Do not buy their service, poor customer service, they raise your bill without any reason, they always have a promo on your account so they can raise your bill. I disconnected their cable after they raised my bill several times. Now they want to increase my internet bill for no reason, I just disconnected that as well. They deserve Zero stars. Cox needs a real competitor so we can kick them out of business.

Agreed to a package plan 5 months ago for $89. Each month I’ve watched them add fee after fee. To where my bill is up to $139.00. I’ve made no additional purchases. When I called, they couldn’t explain the charges or give a date for any extra purchases. So I told them I wanted to cancel my account, at which point they told me that I had agreed to a 24 month contract and would have to pay a early termination fee of $190. I explained that I had never agreed to any such thing and wanted them to show me where I had. At which point I was told I’d pay it or it’d go against my credit. Very poor customer service and still battling to try to make sure I don’t have to bogus charges. AVOID COX COMMUNICATIONS!

Cox will put you on telephone death hold when you try to lower your bill by removing services. They constantly raise their rates without regard to the customer's best interests. If they had any real competition, they would be out of business quickly. Cox business practices are despicable.

I set up a payment arrangement for my bill for $218. They debit my account for $476.52 without MY permission. I only authorized $218. They are crooks, robbers and thieves. I'm going to report them to the Better Business Bureau. DON'T BUY CABLE.

I will start with the first call made was ordering service. I was on the phone for 1hr & 36min to be told by a CSR "I'm sorry my computer is not letting me finish your order. I will have to cut you but I've saved your info so it will not take so long" only to get transferred to a rep that has no clue on what happened to my info or why I was transferred & that call was another 1hr. I have only had service for 7 days and my Wi-Fi is slow, picture freezing on both TVs, and I didn't get the box & remote I asked for.

Sometimes deal with rude and not very knowledgeable representative. I speak very politely but yet feel sometimes they are being a smart-** in return towards me. Why? I been polite? And being transfer from one person to another until I finally find someone who can give me the correct answer to my question. No longer a Cox Cable customer :)

I signed up for a "promotional" package. The total cost, including taxes and fees was supposed to be $70 less than the bill I received. The customer service indicated it was incorrect and said the next bill would reflect the lower charge. The next bill was still $50 over. I called again and was told that I misunderstood the taxes and fees were added later, which as I stated to them, I had the initial price in writing, including taxes and fees. After 5 months of calling and spending average of 2 hours on the phone with them, I have decided to cancel my service.

Unfortunately, there is no other cable company to compete with Cox. I understand the others are even worse. Can't depend on their WIFI. COX WIFI is most unstable. It stops working at the worst times... In the middle of a movie or during an online class, like right now. Customer service reps are nice and they do all they can, which is always just to "send a signal" that disconnects you from everything. They send technicians who do nothing other than to "send a signal". The box in front of my house is so old and deteriorated, that cannot possibly work well. COX will not replace it, they just patch here and there. It is so frustrating that I am always in tears when I need to do something important that requires COX wifi. And I pay an obscenely high sum every month for this crap. Over $300.00 for bad service.

The only reason I have Cox Cable is the complex I live in will not allow ANY other provider in. I know that will be the ultimate reason I move. There are always ongoing problems, from billing, to internet access, to tv issues - there are too many to list. Pick a problem, they’ll have it. If not, they’ll create it. Also, they MAKE you have a landline so they can give you better rates. I’m sure I’m not the only one who has a Cox landline that isn’t used and is therefore useless. If I could have anyone else, it would be DirecTV and LV.net for internet services.

On a Saturday, while researching a technical issue on Cox’s webpage I responded to their online “chat” invitation. While unable to help resolve my issue, he offered to schedule a technician for the following Monday, to which I agreed. On Monday, no technician showed during the previously scheduled time block. When I called Cox to inquire, they informed me that no technician had been scheduled, according to their records. So, I rescheduled for the following Wednesday, 1-3 PM.

I have been a satisfied customer with Cox for 20 years, here lately that HAS CHANGED. 3 1/2 weeks ago we were experiencing 1/3 of the internet speed we are paying for, Cox's solution upgrade to "Panoramic WiFi." Result = same as before... So after 5 service calls to my home, changing parts, missed work for reschedules, and countless service reps. on many levels, INCLUDING Corp. "Executive Escalation Team" here we are with no internet (1.9 Mbps. download speed).

Raising costs monthly after agreeing to a one Year fixed rate. 2.5 hours on the phone with 4 very rude reps in the loyalty department. One supervisor completely deleted our premium package after I hung up. On a lighter note, I rang just a straight up representative who totally was helpful and friendly and completely straightened our account out. I am making a move to encourage ALL Cox customers to join in to start a class action suit against Cox Cable. Also, do not forget to file a claim against them with the BBB! We all need to fight back against unfair billing practices!

I have visited 6771 Quail Hill Pkwy. Irvine, CA 92603 location last month. I wanted to return my COX TV. They said that if I return it my monthly payment going to increase. They said I have a promotional rate of up to 2 years. And This month I received my bill $37 more. I contacted customer service and explain the situation. The customer representative was worse than the actual Cox Rep. in the store. They "DO NOT CARE" about customer's problems at all!!! Please stay away from them. I am going to cancel my service tomorrow.

I have had COX since November 2018 and my service was disconnected in error at my townhouse complex where all residents regardless of apartment number all share one main address. My service was disconnected and after speaking with rep #1 (of 6 or more reps over time) I was told that someone else was identified as beginning service at my residence so therefore mine was disconnected. Mind you each resident here 50+ families do have the same main address but different names and different account numbers.

I always had a horrible experiences with Cox Cable incompetent services reps. These reps never provide correct information dealing with these hidden cable fees. Cox communication has been over charging customers for decades. On top of that their WiFi services is horrible. Cox communication is definitely a rip off and care more about money than making sure their customers are receiving quality service.

Unstable internet for several weeks. Call Cox they encourage using their 'text' system. Call for credit after several outages and I am told there are no complaints on the account so no credit. I ask about the texts I have and they tell me to print them and prove I have them. Really? The entire neighborhood has been out on SEVERAL occasions. The neighbors got credits. I don't because I used the texting option offered by the company. I wish there was another option in my town.

I've been a customer of Cox for a very long time (mainly because of where I live) otherwise I'd go somewhere else because of their customer service. So there's a horrible wind storm in Ohio and my cable line gets pulled off my house and is dangling between the pole, the ground and my house. I need to leave at some point and it's mainly a safety concern too! I called customer service and the lady couldn't just open a ticket for it - she said she had to "reboot my modem" to trigger a ticket. She tries that and it works, but she can't submit the ticket she gets errors.

My cable box recently expired, refusing to turn on. I called Cox, and we set up an appointment for 10-12 on Thursday, Feb. 21 to replace the box. No one came. At 12:15, the service guy called me, stating he was running late. He said he would stop by at 1pm. At 2pm, I noticed an email rescheduling my appointment from 1pm to 3 pm. Again, no-one showed up, and no phone call. I called the Cox customer service line at 4:46 pm. I explained the lack of service, and was assured someone would be here in approximately 30 minutes. It's now 7:05, and again, no-one called or showed up.

They'll rope you in with a promised promotional rate. You won't get that rate. I signed a 2 yr contract stating something in the neighborhood of $129 a month, for cable, internet and free phone service. My bill has never been lower than $179. When I called to inquire about it, they told me the additional charges were surcharges and taxes. $50 worth? I already had Cox internet, before adding the TV and phone, so spoke with the Customer Service Loyalty program, and was basically told me, "Too bad!" When I threatened to leave, they told me there would be an early termination fee, even though I feel like THEY are the ones who broke the contract with not sticking to the original price in the contract. THEY'RE A SCAM! RUN!

I absolutely am frustrated with the COX technicians because I went to let out my dogs in the backyard. Then I heard my dogs barking, which is rare, so I figured it was the cats bully them so I went out there to chase the cats away. Next thing I see is something blue at the right corner of my backyard. It suddendly stood up and was about 5'11 to 6' tall. My dog yelps and runs back to me after I seen him kick it. I thought this was a robber so I grabbed my dogs and quickly walked inside. While I was walking quickly back to the back door, I asked him who are you. He replied, "I'm with Cox." I said to him, "I was in the house all day, why didn't you ring the doorbell or call me if you are coming."

I called Cox Communications to dispute a notice that I had agreed to the Cox Care program. I was switched from technical support to the Royalty department. The technical representative was extremely pleasant and said that she would switch me to the Loyalty department which she did. Unfortunately the Loyalty representative had overdosed on unpleasant pills and was immediately confrontational. She told me that I would either pay the Cox Care fee or a technician service or lose Cox service. After a short while of getting upset, I asked to speak to someone else and she told me that she was the authority and there was no one else to speak with. The call ended with her demanding that I make a choice about paying the Cox Care fee or a technician service call fee. I hung up before getting more upset with this person poorly representing Cox Communication.

If there is any way you can use another provider I would do so. These people are all about money and not at all about service. We transferred service to another address for our business and kept getting billed for the old address as well as the new address. After three phone calls it is still not straightened out and I have been on hold for 25 minutes to speak to a supervisor after being mistreated by the first customer service representative. Additionally when the gentleman came to install service we were told it would take up to 24 hours before the service started. After 48 hours and two calls we finally got someone who knew what they were doing and it was not working because someone in the "back office" forgot to turn on some switch and you guessed it we did not get credit for being without service. AWFUL COMPANY. BEWARE. DO NOT USE UNLESS YOU ABSOLUTELY HAVE TO.

COX sent me a message that I should receive a new (free) modem to replace the one that I had. I called the number and ordered the modem, but never received anything. After several weeks I called again to find out what happened. For some reason (unspecified) the order was placed but was never executed. Moving along, I received the new modem and started the self-install procedure. The program would not accept my account number, which is the number on my bill???

Customer Service is HORRID at this company. When I signed up as a new customer, I was quoted a price and was read a list of channels I would have with my cable/and internet service. I was pleased. The quotes and sign-up were done by an outside agent AUTHORIZED to do this by Cox Cable. I even explained that I did not yet have my TV; it would be delivered in a few days, hence my asking for the channels I would have being read back to me. Flashforward 4 days, I get my TV, hook it up, and NOT one channel I asked for was available. I called Cox, and was given a complete runaround, and quoted a much higher price for what I "wanted".

NO NOT USE COX. Upon moving service addresses with cox I was told one price and have continually been charged and told another price. Calling customer service is no help. Each time I call I get a different story, a different process and a different reason for the price differential. They lock you in a contract you cannot get out of and treat their customers terribly. The company should be ashamed of itself and its business practices. When my contract is up...I am OUT and will be telling anyone who listens what a bad company Cox is.

I moved to town and was searching for the local channel the hockey game was on. Due to blackouts I could not watch the game on the subscription I have through the NHL (much cheaper than Center Ice, but I digress). After calling the representative for help finding the channel, which she was of no help, we were subscribed to Center Ice and didn't know until we got the bill with the $50.00 extra charge. 4 calls in and the problem is still not fixed. We have gone from a conversation where a representative that insisted I ordered Center Ice and says there was nothing he could do, to being told it would be removed and we would be refunded.

Cox Cable is easily the worst cable company and probably the worst company I’ve ever dealt with. Their customer service is terrible— the people working there are shockingly rude and noticeably apathetic to your issues. Sometimes my services will just stop working out of nowhere with no notice, text, or email from Cox and I won’t know the issue until I call their main line. They also randomly hike up fees— again without any notice. They have a virtual monopoly in the area which is very unfortunate for the customers who just want a good service at an affordable price. If you are considering joining Cox, I would strongly advise you to consider any other option first. I would not recommend that anyone give this company their business.

No access to online viewing outside of home is utterly ridiculous. I will switch as soon as possible. They've never been any good at much anyway, least of all services. The Cable/Internet Monopolies will end, and they will have nothing.

I have Cox internet only I pay for 300/30 speed I never have buffering watching Fubotv. My bill is always correct. I have read other reviews people stating Cox is slow probably are poor people who cannot afford 300/30 speed and they probably use a Dell. I use my Apple MacBook Pro. Cox is great. Now if you want no buffering dont be poor. Pay for 300/30 speed and purchase a device that can achieve 300/30 speed. A lot of devices cannot. ALSO make sure your connected to the 5g not the 2g. The router modem has both signals. The 5g is the fastest but you need a device that can handle 5g.

2 INCREASES IN CHARGES IN THE LAST 2 MONTHS. All these folks want to do is rip you off, they are not interested in anything but their bank account, very expensive service, wish we had more cable companies in this area to select from. I did look into satellite but, they cannot guarantee me service where I live. I know people that do not have internet services and they seem to get along just fine. I think that I am just addicted to the service, maybe I should try to go without it for a while.

Since the required switch to digital mini boxes we have experienced loss of audio, pixelization and loss of picture. Since June 2018 the above issues have gotten worse to the point, at times, it would be impossible to watch television with any continuity of a show. The efforts by Cox has been to send technician after technician to interrupt my day to say they found nothing even after sitting in my home, on occasion for two hours, watching the issue happen and sending numerous time and date-stamped videos to corporate showing the issue. It seems their mode of operation is to try and wear the customer down to the point they just give up. There is no good second alternative, it appears there is no real competition, just “service monopoly”. And, Cox has the gall to bill as though they are providing a 100% releasable service.

Recently, my roommate and I left for vacation and we turned our internet level down. When we got back we went through 2 different people before we got someone that could actually help us with our troubles. We were unable to connect to the wifi, but when we talked to Emmanuel we dived right in resetting the modem for us which the other person did not do. They just told us they would send a signal and if that didn't work to call customer service. Emmanuel helped us solve our internet problem and made us laugh at that!

Cox is the most bogus company on the planet, they overcharge for ** services and treating their customers like garbage sending out subcontractors and not communicating the entire issue. Thanks to these useless **, we had no service for over a week, got stood up on two appointments and to ice the cake, when they finally sent out a subcontractor for an appointment they scheduled on their own after screwing us over countless items, he disconnected my business line costing me an entire days worth of work. This is not the first time Cox has pulled some crap like this because they are never held accountable and they are the worst company on the planet!!!!

We went from DirecTV to Cox in hope that we would get quality service at a better price. WRONG! We have had nothing but problems with Cox from day one. We had our WiFi box fried out in the first day. It was replaced at Cox’s earliest convenient of course. Next our cable boxes started to freeze up at random times when watching shows. It would freeze up to 30 mins at any given time. They sent a tech out to look at it but there was nothing he could do. He did suggest to have the box in an open area so it could breathe. We had it in a entertainment center - odd to me but ok. If that doesn’t work we would need a new box. We did what was suggested and it seemed to help.

I have been a Cox customer for years. I recently moved, and did a transfer of services. I set up my transfer of services a month before I moved, and was reassured that everything was set up and was good to go. Once I moved to my new house, Cox proceeded to charge me on my closed account for 3 months (previous address). They were charging me for BOTH addresses. We have now been going back and forth for two months, and Cox has decided to NOT reimburse me for my $182 that they currently owe me. They have told me "the check is in the mail" twice, but it never arrives. The worst part is, they will lie to you. They are literally trying to tell me that there is "no evidence of past communications".

I ordered Cox internet online and upgraded with a lure of a $100 prepaid card. They never sent code to my email as the checkout suggested, and I got the runaround instead when I tried to call 3 times about getting it. I took screenshots of the info as I checked out showing the $100 gift card promise. Also, my speed is now down to 15 Mbps instead of the 30 Mbps in my package. Purchased 10/7/17. Norman, OK.

I wish that I could write this experience less than one or zero. I signed up for a bundle with Cox Internet and Contour Cable. My insulation was on November 7, 2018. I was told that I could add the premium movie channels for $20 plus per month. At the insulation time I decided not to do this but take advantage of it on 12 November. The so called customer service person said at first he couldn’t add that on for the amount with my agreement then he said that he could. Then I received a bill through my email on December 11 that was $535. Of course I question that bill and I was so nervous. I could not stand it because companies basically can do what they want to do if you value your credit. I called many occasions and finally I got down to 259 and then I paid it right up on the due date but it should’ve been $190 including the movie channel package.

It seems Cox raises its rates every other month. To offset this, I have eliminated many channels and signed up for many promos. This months, same thing, another rate hike. I went online to the chat room to discuss with a Cox rep. He said he found me some bigger and better discounts, but was having trouble with his computer and could not implement them. He gave me a number to call... the Loyalty Department. Rep at that number said that department no longer existed... put me through to some other department where the wait was going to be "more than 10 minutes." I hung up.

Our Cox cable bill now exceeds $325/mo. Called to see how to reduce service and rates. After close to 2-hours on hold, I was told that they couldn’t talk to me about anything. Why? Because I’m listed as an authorized user, but only my first name (last is the same as the primary user). Wouldn’t even talk to me about current specials. My choice was have hubby call and wait 2-hours to authorize me or go to brick and mortar. We will do the latter - when we return our boxes and cancel service on Saturday. Been with them since 1981. Way past time for a change.

I never write reviews about anything. But the service I received from Cox has been a nightmare. We had major issues when we tried to make a minor switch in our bundle, we then asked to have it switched back and they said no problem... But oh god do I regret anything I changed. They made us switch our box 2 times because they gave us incorrect information, then my bill was incorrect for 2 straight months. Then when you get on the phone with anyone from billing they say they see the issue and will handle it right away, but a week later the issue is even worse and they really never handled it at all.

I made payment arrangements through my account to cover a past due amount, $160 of it I paid a day before the arranged day. COX disconnected my service the arranged day anyway before I could pay the rest.

Cancelled service because of a move. Technician took a piece of equipment back during install, but we returned what we had. We were put into collection for that piece of equipment because we “could afford to pay the 300 for it.” They referenced that I was a TV news anchor and my husband played in the NFL, so just pay it. What a trashy company to say that and then put us into collection because we didn’t pay their ransom. Our credit is still 800, so the joke is on them. Whatever you do, do NOT use COX. You have been warned! Karma comes back to you, Cox! You can AFFORD to be a decent company, but you’re anything but... #crapcable.

Cox is very expensive and they don't work with you at all! There's hidden fees $100 to terminate the service and now I am in collections. Service is awful. I don't recommend Cox Cable at all! Look at all the reviews here and Yelp...they have terrible reviews!!!

Called 3 times the same day, will put you on hold for half hour, when you finally got connected to a rep, they transfer you to other department for continue hold. And different rep tell you different story, one told me, "You can get discount. We have promotion." And then when you call later, it is another story. So when the third rep is not providing the answer I need, I ask her to transfer me to other rep or manager, she refuses to do that. And problem end up unsolved.

My account was past due by about a month and my service was shut off. I called to beg for an extension for another 10 days and was told it was absolutely impossible even though I've been a customer for over 30 years and at the same address. I insisted to speak to someone who might have more authority (like maybe the janitor) and finally got someone in Collections who was able to remedy the situation. Thank you Josh! I'm about to go back to rabbit ears with tin foil on the ends. (Younger folks will have to ask an older person what this means.)

This company is a complete ripoff. When we moved to Oklahoma, we had no choice but to use them for internet. The customer service is awful and they price gauge. We were paying half the price for more services, in Kansas City.

Cox is way too expensive. I have tried to get minimum service but Cox refuses to honor that request. Now they will give a limited discount for loyal customers but it seems they feel they are doing you a favor.

Our research of various providers found that COX has the best cost, reliability, service, programs and voice activated program selection. Their follow up service is exceptional and leaves nothing to guess for customers. Without a doubt COX has been the best overall reliable provider that we have ever had. No hidden agenda, prices or guesswork as to future programs and costs.

This cable provider is very expensive. If you miss an episode of a program, it can cost additional charges to watch. Sometimes I miss an episode of one of my favorite shows, and it is unavailable to watch anywhere, even for a charge. Not very happy with them.

Dishonest, uses bait and switch tactics, skyrocketing prices, and lying marketers and sales personnel. It’s a monopoly, customer has no choice. Throws in channels that customers don’t want or need and charges extra for other non-premium channels.

They made an error on my bill that so far has drawn out into a 2 year war not only with Cox but also with BBB and FCC. I have filed complaint after complaint and nothing has happen. I received harassing calls, emails, text messages, and everything else you can think of.

Cox Cable charged me $90 more than my next door neighbor for a better bundle that he had. Tried to tell them by phone. Also went to their store. No luck. I still have to get internet by them. No other choice. Went with DirecTV. It is extremely annoying and unfair.

I switched from Verizon and it has just been a nightmare. I have a security system that I paid $1,200 for which was a waste of money and the internet NEVER works properly. I have had to call them several times to fix it and it still is not working.

The channels that Cox offers are great but they raise their prices every couple of months. When we started we were paying $97.00 a month. When it went to $190.00 dollars after about 2 years we dropped them.

The Cox company has developed a monopolized flimflam with their bundle costs and finagling. They are so overpriced for their product and as a retiree I have little choice as TV is my primary entertainment. Never go to Movies as my entertainment budget is blown on Cox Cable.

Internet is always going down. They have to restart cable every night in the middle of watching TV. Can’t record anything two weeks in advance. Remote control 75% of time doesn’t pick up what you’re saying. They make you buy or rent a router. Your wall will look like an octopus is growing out of the wall, with all the wires they have connected! If you’re on month to month billing, they'll increase your bill without notice and you’re stuck paying it. If don’t pay the bill that was doubled on you without notice they'll report to your credit bureau even when we didn’t agree on amount. They are a shady company. You spend more time on the phone trying to get your internet and cable to work than using the service you pay for. The home installers don’t know what they’re doing anymore than the techs on the phone. Worse cable company on the planet. I hate everything about Cox Cable!!!

Great customer service however their prices are too high. Time to go back to an antenna. I cannot afford it anymore on a fixed income. I even have to reset the box every 2-3 days which is not normal. But in my honest opinion I think they are better than Verizon.

Pricing is getting out of line for data received. Should be more prime programming offered at no additional cost. Service outage should also provide Customer with discount on Bill when this occurs. When you unbundled cost should go down not up.

My TV box has to be rebooted every day to get the TV to work correctly. The internet goes in and out all day long. COX is very unreliable. You're better off with a free TV antenna. When you call for help, they'll try to get you to update and charge more. Very, very dissatisfied with COX.

I was told as a "loyal" customer for a year now that my rates would now be increasing as my needs for their services have decreased. I once had tv in 3 rooms - now it's in just one room. I have no computer so I do not need the internet and I use my cell phone so I do not have a home phone. Cox told me if I remove the TV in the 2 other rooms and internet and phone service my monthly plan would go up. Yes, up. It was $159.00 before with taxes, now it is $196.00 and I have 1 TV and I watch about 6 to 7 channels maybe... Seems Cox picked their name well.

The cost for the service is not equivalent to the value received. It is way too expensive. Sadly, in this community, there is only one cable provider and no other cable option. Monopolies can charge all the market can bear.

The package we had offered 199 channels. Much of it is foreign language which is worthless. 1/4 of it is duplicated from standard to HD channels. Another 1/4 of it is subscription channels. All but 10 or 15 channels are worthless drek. We cancelled the service and now get free over the air TV (21 channels).

Their technical department and charges to have free technical support has not added up. Virtually no accountability and blame game on other in-home TV provider is always blamed for their modem/router problems and outages downloading. Terrible customer service and over-charges for digital telephone.

While Cox Cable has a good channel line-up, you have to pay extra for too many channels that might come in a nice package from other cable companies; furthermore, you can no longer pay a la carte for channels, which makes no sense to me. Overall, there is little interruption in service, but oddly enough it's common to choose a premium channel via the guide and the screen become black; however, you can get to that channel simply by typing in the number. The cost is exceedingly high for those of us who can't figure out how to use alternative means of watching TV.

This company has been a nightmare to deal with. For years I only kept the internet service which was fine for good reason because they have always been horrible but was happy at the internet service I was receiving. The moment I upgraded it went smoothly. I got a decent bundle. Great price. They honored it. Then I had to move. They kept my same service agreement and waived the installation fees.

Reliability is fairly good. But no transparency in regard to rates, poor customer service although the actual CSRs are very polite, however, they accomplish nothing. Rates also change with little notice (internet service went up $12 in one month.) Website doesn't explain pricing structure -- CSRs offer "deals" that are not on the website. No rhyme or reason when it comes to offering bundled packages. No Oklahoma government oversight on this utility -- No agency to provide complaints.

Today at 20:20. Currently the internet charges for my account total at $109.98 per month. 100mb download speed, modem rental and unlimited data. The EXACT same service from Spectrum (a few miles from my service address) the EXACT same services cost a total of $44.99. Next year when my introductory rate increases to the standard rates my charges will go up to $144.98 per month. A difference of $99.99 and TRIPLE the cost of the nearest competitor. Additionally, Cox requires a 2 year contract in order to receive the discount. Spectrum requires no contract, has no additional charges for modem rental and no additional charges for data caps. That is in no way providing service comparable to that provided by competitors. Data caps have been imposed merely as a means of increasing profit margins in an industry that currently exceeds even the most greedy of corporate excesses.

Reception seems to vary often (picture quality). We have gone to streaming from Hulu and tried YouTube tv for a while. Very limited choice in customizing the package of channels. Forced to buy channels we never use.

I have phone and internet service with Cox, and have been basically happy with the service. I called to price adding TV and received a reasonable offer that I accepted. However, I called back a few days later to make a minor change, only to find out the first agent promised me a plan/price Cox did not offer. I was told by the second agent that corrections would be made to honor the originally quoted deal. After cancelling my other service, I had the Cox TV service installed yesterday, only to find out the second agent also lied, and had done nothing to correct the original lies. I just got off the phone with the “loyalty department” agent, who informed me that he had no ability to give me the service I was promised at the price quoted. COX IS A TOTAL SCAM COMPANY! I will be cancelling all services as soon as I can arrange another company.

Cox Communications (Cable) is the only highspeed Internet provider in the Las Vegas Metro area and their Cable TV runs off Comcast’s Xfinity fiber optics platform - “the top rated in the US!” Cox’s, also has voice activated remote controls. Moreover—like Comcast’s Xfinity—you can watch TV anywhere with Cox’s “Contour” mobile app for smartphones, laptops, PCs, and iPads, etc. In addition, you can bundle cable TV, home phone, and Internet (or) switch out the home phone for Cox’s home security and bundle (home security, Internet, and cable TV).

Absolute Nightmare! The incompetence is baffling! The tech came to the house we're moving into AFTER it started raining so he can't work. Gets rescheduled for 4 days later, I call on the day, CANCELED w/ NO EXPLANATION! They have no idea why it was canceled and we're now stuck for 2 more days without service!! Lose now, 3 days of work, plus I had to pay rent at the house we're moving from for 2 more days to be sure we're not stranded w/o services and we are going to be ANYWAY!!! I am so fed up with the ignorance of these people!!!

I have been with Cox since 2005 for internet, phone and TV. They continually raise the rates without improving service. At the suggestion of one of their resolution agents last year, I took 3 of my tvs off the system to try and get my bill back to a reasonable rate. They quoted me one rate and then when the bill came it was a higher rate. After talking with a retention supervisor, my rate was slightly reduced. The retention supervisor also informed me that I would need to call back this December to get the promotion discounts reapplied and that it would be no problem. My rate would remain at $165.30. When I called back this December, I was told my bill was going to increase to $183.15 instead. I asked for this to be escalated to a retention manager since that is clearly not what I was informed by their retention supervisor.

The first line staff is good to work with, but it is clear they have policies and guidelines that prevent them from offering good choices to customers. Also pricing is high as there are no good alternate choices, especially when it comes to high speed internet. I am finding that over the air TV is a real good option and will save a lot of money.

Make sure you remove all valuables. Their tech will steal. Cox will not acknowledge the thief or reimburse you. Tech told them he didn't, they said all my complaining more than six months they didn't find anything in his truck. What criminal would have what he stole still on his person?

This company have worse customers Service ever. Seriously!!! I mean the internet is good you know good but helping customer nahh!!! They're not good. Worst ever! Seriously! They make promises they don't keep. Today it's 3rd time. 3rd time they said they made a form to get my refund but they never made the form. They not planning to give me my money back. They charge me twice for this month and they did not wanna refund the money... You it is okay to keep it for next month monthly payment but then I have other Bills and I have budget. Get it... Budget... Money is tight... Anyways I decided to cancel this service. I can cancel it cuz I don't have any contract with them anymore.

Internet and TV have been experiencing difficulties for 3 weeks. Problem is persisting inside the neighborhood and nothing has been fixed. Multiple techs and the same old story. Company's customer isn’t even in your area so they can’t do anything. Would be my last option if I had a choice!

I called customer service to downgrade the service, they told me they will give me a discount if I keep my current services without modifying anything, later on I found out they change all the services on my account without my consent. I was very disappointed with this business practices, they should be ashamed of themselves for lying to their customers.

Do not do business with them, they are "not loyal" to customers, or their families. I have been with them since 1980. One account until late 2018. I never had a problem with them. Now they are very rude with inexperienced employees. I hope one day a cable company will come out and take all of their business. They talk you into leaving your phone company. Verizon "do not do it" and your security people "ADT" or etc "do not do it". They charge high surcharges and bill in advance. They steal from the consumer. It's really sad.

COX services in Las Vegas. I really hate this cable company and all of their fees. Worst experience I've ever had and this is why I don't like cable companies. Cox corporate office is in Atlanta which sucks because of the different time zone. Their customer service sucks especially when your operator is laughing in the background to other operators while on the phone with me. None of the supervisors can answer questions as I asked them. It was so frustrating to the point that I am in here crying and upset. I am going to return their equipment and I don't ever want their services again. My bill says one thing but when you call them they give you a higher charge. When they say they will credit your account it never goes on your bill right away. I would never refer anyone to this company. I am very upset and pissed off. I would say more but right now I just want to be done with them. DO NOT GET COX. DO NOT!!!

Cox Cable is the only available high speed internet provider in my area in Rancho Palos Verdes. We have recently moved there and are trying to connect to the internet. On the appointment date the technician came and found out that there is no cable between the street and the house. He ordered a "bury drop" top pull the cable under the sidewalk. He told us that this will be an expedited order which should take just a couple of days.

Cox Business Internet customer since 2015. Disconnected service after no resolution to billing issues since day 1. Upon moving my home business I was sent over a contract by a slick talking Cox rep who arranged my move of services. And my former service to the old address was never disconnected. My account had been accruing late charges from the address I moved from and I called numerous times to get this remedied. It seemed to be resolved but here comes my bill after moving from Mesa to Chandler in August.

Cox’s business plan is to get you signed up and then without notification it’ll start charging you a higher rate after a period of time. About a year ago I canceled my Internet, cable, telephone for this reason. I did however request to maintain my email service with them for $10 a month. I recently learned Cox is completely eliminating this customer and not honoring their agreement once again... just another tactic to get unsatisfied customers back that chose to keep the email option should they ever decide to return to Cox. They have once again proven the customer is not their highest priority.

The technician said she would call me back after reboot never did. All call are dropped after a few minutes. Where are you Christy? Why is there monopoly on phone services with a company that has so many complaints.

We have Cox Cable bundle that includes television. The box in our master bedroom got so hot it cracked the box and melted the corner of our TV. The box was replaced same day, but we have been getting the runaround on getting the TV replaced. Every call receives a new excuse with no answers as to how to replace the TV aside from us just buying another one. Claim has been in review for months! Would switch providers if more were available where we live.

Cox loves to bundle products into free promos and then suddenly start charging you retail. Today I called them and ask them when these so-called promos were put in place and when they decided to charge me retail for these channels I've never heard of nor would I have ever signed up for. Cox could not even tell me when the pricing went up or when the promo was placed. They are unethical, dishonest and a bunch of scammers.

This review has been a year in the making. The first year was fine. Then our bill doubled overnight. Not just a few dollars. DOUBLED. It has continued to go up. When I call there are no lower packages for us. I was put in package prison and they came by once a month to ** me. When I called to cancel suddenly they CAN lower the rates a little bit. I still want away from this company, so I said no. I wanted to cancel it effective one week. Now they can only cancel it immediately. So I said I will call back Monday. He argued with me! Said it WOULD be canceled immediately. No supervisors were taking calls. Managers never take calls. I HATE COX! I can't get away from them fast enough.

Cox is probably the most unethical company I have ever dealt with. I have been financially ** for over a year under the threat of increasing my rates even more if I change anything on my account. Every effort to be civil with them was returned with arrogance and manipulation. I'm done with threats, I'm done with package leveraging, and I'm done with Cox. Try literally every other option before allowing them to abuse you.

I was a customer in Phoenix, AZ of Cox off and on for a few years. First, I started with internet only. First off, I didn't know internet services was not unlimited and anything used over your plan you were charged $10.00 per block (ridiculous). When I finally realized this was happening, I called to see what I can do to avoid this expensive overcharge. I was advised to change to unlimited internet and was upselled to include cable. I was promised to have the service fee and the installation fee waived. The fees weren't waived and I end up having to call to have fees waived but the rep. claim to not see the fee waiver notes and wouldn't waive them. Finally they agreed to credit the account for what was promised.

I wish I had read more reviews before I signed in with this company. When I called to ask for the detail of their services, I was very specific in terms of which channels I want, which is Disney Junior for my son. But after everything is set up, money been paid, I realized that there isn't that Channel. So I called again, the first time I was put on hold for over 45 mins then I gave up because I have better things to do than calling COX! The second time finally someone answered but came with a very inconsiderate and rude person. It's like they don't give a ** about your problem, never made an apology! Even the manager was rude, such a horrible experience. I am going to find some other alternatives, I hope they start to train their staff to learn to treat customers with respect!

I called to tell them their prices are too high and I need to eliminate some services so I could reduce my monthly bill. They told me I had a bundle and my price would increase by $100 if I changed anything. I was a customer for 24 years. No customer service. Just trying to rip people off. I will be changing providers. Stay away from Cox.

I had Comcast in Colorado (same company) and it was a good experience. I moved to Arizona and decided to get Cox. Huge mistake! I signed up in a store and signed a 24-month agreement (an actual physical contract, with signatures of mine and the Cox representative with all the details printed and/or penned in ink, then entered into the computer, and kept my signed agreement) with Cox, locking in my rate of $130 for 24-months. My service started 11/01/2017. Everything was fine until I transferred my service. I moved to a new house and scheduled my transfer of service for 9/20/2018; they came out, made sure everything was good. Good to go. No bill ever arrived. No emails. My access to my online account was gone. Six weeks of absolute hell going back and forth with Cox. The representative deleted my account instead of doing a transfer of service. Accidents happen, let’s get this fixed.

We had signed up recently and was told the cost was $180, which is totally absurd itself but it gets worse. I call support today to find out what I'm paying so much money for exactly. I was told that I'm actually saving money because the package would regularly be $354 but I got a deal with $180. I'm stuck with a phone line and phone I never even wanted. I asked to take the phone off and if I did that it would actually cost me more money. I have no premium channels and no they were unable to tell me what channels I have in this $180 plan. IT is basic channels and I was referred to their website like 6 times for every question asked. I am going to be cancelling my plan with this horrible company. I have never experienced such horrible customer service and just service in general. This should be illegal what they are doing; robbing customers for limited services that barely function.

ALL premium channels with Spectrum, landline plus high-speed internet...$157/month. Cox...$250/month w/ only HBO and their sports package to get SDSU games. With Spectrum I received all sports channels without a frigging extra charge! It’s a California monopoly. I frigging hate Cox! Greedy frigwads. $100 more for many fewer premiums. Customer loyalty...3+ decades. Sure thing. I’ll go with AT&T or better yet Charter!??

Cox is the only supplier in our area Williamsburg VA. We decided to cancel our Cable. We returned our Equipment have the receipts. Equipment was returned to our local offices in Williamsburg. They signed a receipt. This was months ago. Now we are receiving bills and statements from them stating no equipment was returned. We contact the Cox offices they promise to take care of it. We furnish receipt numbers. They cancel the amount then reinstate it the next month so we have to do this again and again. Hours wasted is unbelievable. Now they double the amounts. I wonder how many customers this happens to. POOR SERVICE.

I have had Cox for many years. Went to basic TV 2 years ago. Weather channel was included. Two days ago, puff, it was gone! No warning, no "we will need to charge you more for a plan that includes the channel." The management at Cox is pathetic. You have made an adversary of a good customer. Not long until I am on a dish.

Have had COX off and on since 2002. Living in NW Arkansas, we had ZERO competition for cable providers until recently. I HATE COX but... I have all our email accounts (business and personal) tied to their cox.net address. I have tried and tried to find an alternative to COX but to no avail. My latest "complaint" is that they "moved" the WEATHER CHANNEL to a higher tier than we subscribe to with no advance warning. I called CUSTOMER SUPPORT and was told that it is "...not available thru my current package." In other words, TOUGH CRAP MR. CUSTOMER. You will have to PAY for the upgrade to receive the WEATHER CHANNEL. Did I mention that I HATE COX? This is addition to our ongoing issues with emails, outages, and on and on... Oh, by the way I HATE COX!

I originally only wanted to sign on for internet so I did not gut the bundled discount even though I added TV the same day. I was told my price would not go up if I decided to drop TV since I was not given the bundled discount. The tech did a horrible job. The cable ends fell off when I barely moved the cable so I had to buy new cable ends and crimp them on myself. Then the bare bones TV service with one added premium channel went up to nearly $80/month. I asked again if my internet price would go up if I dropped TV and was told no. I dropped TV and my cable price not only went up $10/month, it went down from 150Mbps to 95Mbps (tops). CenturyLink will be installing their 120Mbps service at my home this week for $55/month for life. Cox is such a ripoff. I had Comcast before I moved and they were great. They always offered free upgrades. Cox charges higher prices and downgrades service. They should change their name from Cox to Sux.

No customer service and charges are through the roof. The homelife equipment is faulty. Even the technicians that come out to "repair" confirm that it is. Then they charge $99.00 to send a technician to disconnect/remove their fault equipment. Worst customer service I have ever experienced along with hidden fees/charges. Also beware of the lengthy contract.

Was paying $71 until August 2018 for my contour flex starter package that included premium channel. End August I decided to add Starz for a promotion of $5.62. Was told bill will come up to $76 instead it came for $79. I continued to pay until I received today the bill in the mail for my 2nd year asking to pay $103.86. They increased internet prices by $5 which I can understand but TV charges has doubled from $17.50 to $43.49. I called and had to explain to three different departments (Cancellation Department, Billing Department and Loyalty Department) beside the original customer service rep that I talked to first. These people have no shame. Basically Showtime was free for one year which I only know about now so I said remove it and Keep Starz. They said, “If we remove Showtime will have to double the price of Starz to $10 instead of $5.42 because that promotion is only in case you have two premium channels.”

I live in large apartment complex with over 100 units and, obviously, many internet users. Cox Communications installed coaxial cable in this complex 30 years ago. Since mid Sept, we have had problems with our internet service and our MagicJack VOIP phone service that we have had for over 9 years. Re internet service, we have trouble connecting or have continual disconnects. Re phone service, we have heavy static on all outgoing calls which we never had before (so that telephone banking prompts don't work and persons that we call either cannot hear anything at all or our conversation fluctuates so that the other party only hears every few words of what we say. Needless to say, they cannot follow our conversation. I ran speed tests on our internet service and results were all over the place including packet loss. Removed and reconnected cables in room where internet is located, but problem continued.

The phones for my business have been erratic for several weeks and two trips out gave no resolution. Third trip the tech states the modem needs to be replaced and is outdated. Great a solution. Shortly after, Internet, phones and all credit card machines are inop. Cox states that it is nothing related to the days service visit, and they should be out in the next 4 or so hours. Obviously this is how they run their business, but I do NOT and will be switching soon to a more reliable provider

I recently upgraded my tv package to receive the ESPN channel. I called over the phone to do this. The man was very helpful until I received my bill. I am being changered to upgrade my package (which I understand) then I’m being charged extra because it was 10 days before my billing cycle. This was never explained to me when I upgraded. I called to explain I was not aware of this and honestly wasn’t willing to pay it. The lady I spoke with was very rude and not willing to do anything for me. She just kept repeating that I upgraded before my billing cycle. But I shouldn’t be charged 2 times for that. I then proceeded to tell her to cancel the TV. Cox upgraded my internet without my approval or consent. So if I canceled my tv, I would then be paying $120 vs. $80 for internet. I don’t know about you, but Cox is only after one thing. Money. They do not care about their customers.

Wanted to cancel service because I was moving and did not want to use Cox anymore. You have to call a special department in order to cancel and this department HAS TO get information from you or they say they can't cancel the account. We had a zero balance because they charged $19.70 on the account that they had previously told us would not be auto debited. Our first call got the charge reversed. Then, when we said we wanted to cancel the service, we got transferred to a different department.

Called to transfer services to another address due to I was moving. Was told 2 different dates, they didn’t show on either day b/c they canceled the order for no reason. I took 2 days off for nothing. Now have to reschedule for a week later, which is another day off! We need another cable provider in the area to choose from. When I called the original rep back to see why canceled she never returned my call, but when she was getting me to add all the services I didn’t have to start with. She (Shelly) was calling me for 3 days straight with no problem, now she’s a ghost. Definitely no service after the sale.

So as every six months Cox tries to raise my bill on my service. I have to call them to ask why and I’m told I was on a promotional rate. I explained to them that they should have told me that at the beginning and as they always do they say that they will put me back at the original price so I go ahead and pay my bill at that price. Then they send me a bill saying I’m late with late fees added to the charges so I have to call them back and tell them I was not late with my bill. They were supposed to give me a credit and they need to credit the late fee because I’m not paying it so they credit the late fee but they don’t credit the rest of it so the next month I get another Bell saying I am not only late but I all these fees if they don’t get paid.

After 9 years of being a customer of Cox Cable in Orange County California, we recently sold our house and cancelled our Cable service. I personally took my Cox equipment into the nearest Cox outlet, paid the balance of the bill, which they printed out and gave to me and got a receipt show a ZERO balance. Two months later I am notified by a collection agency that I owe COX $95.22. When I contacted Cox they said they obviously processed the wrong balance when I paid my final bill. They refused to notify the collection agency saying it was out of their hands and insisted that I pay the collection agency's fee in order to settle my outstanding balance even though the billing error was Cox's fault. Horrible, horrible service. If you have a choice go elsewhere. I would also comment that the service over the years was below par but in our area we had no other choice.

There was an issue in my neighborhood regarding a bad signal coming from my line, Cox knocked on my door Wednesday so they could schedule an appointment to fix the problem but I wasn't home so Cox blocked my internet and phone service so that I would give them a call when I get home. I am a senior citizen who work from home as a phone operator, when I returned home to start working I couldn't because I had no internet or phone service. I called Cox and spoke with several people and explained to them that the internet is how I make my living and begged them to unblock my service so I could start working, they said they would have someone call me as soon as possible, long story short no one called. No one came. No one cared.

We have 3 HD small boxes and 1 main HD cable box that seem to never function correctly. When we are left without any cable due to one or more boxes not working I have to take off a day of work for a tech to come out and take all day to get one or two cable boxes working. I called Cox and spoke with a rep named Nes who gave by far the worst customer service I have ever came across. She showed no respect for me as a paying customer having no tv's working due to the fact their product is failing and I'm paying monthly on time. Then she went on to chuckle and say that they will credit me $3.10 per day for each day we are without service. So I have to miss work to settle for $3.10 basically.

I have been a loyal customer for 30 years and my bill keeps increasing. I called the loyalty dept today due to the fact that I had called last WEEK and was told then that my bill will be reduced since I had eliminated one of the packages on my current bill. The new bill came and it still had the old price so I called today and was put on hold for 2 and a half hours while they tried to find out what happened with my bill. They had a record that I had called but the changes were not listed. This company has the zero customer service and they have no loyalty to long term customers. I am done with this company. I am going to tell everyone I know not to do business with them. Also I will post this on social media. There is no accountability, they just keep passing you on to the next person. I guess they think that they are too big to fail but they are not the only game in town! Sooner or later their poor customer service will catch up to them, hope it is sooner!

Cox has been one of the worst companies I have ever dealt with. They are very unprofessional, rude, and not helpful whatsoever. My husband was deployed a month in a half early to the middle of the desert in Afghanistan getting shot at for everyone to live a cozy little life here and they continued to tell me to have him call to turn off our service that we haven't used in a month and a half... Little difficult to do when he's living in a tent with no service. I am on his account online but for some reason they need he and myself to come in to prove he wants me added on their end or we get to pay $100 in cable for the next 8 months. Thanks Cox Cable! Glad you support your military... or at least enjoy your freedom from those who actually do!

If you have an alternative, change COX. Worst company to work with. They lock you in for a period saying you have the best rate and then wham! Before you know it, that period is over and new price of minimum 25% increased rates kicks in. You then have to go along with it or change your service to somebody else. This monopolizing needs to STOP. Besides the fact that you speak to a dead-sounding voice, monotone, disinterested "campaign specialist" for assistance after waiting patiently on hold for over 25 minutes. 56 minutes later, you put down phone disgusted that you are told disinterestedly that either get out or pay up.

On hold 10 minutes. Wanted to add a package, God forbid I want to do anything with Cox. Talking for a few minutes with a rep who couldn't figure out how to speak into the mic because I could hardly hear him. I then heard silence for a long period. 5 min later I finally hung up. I called back. A person from tech support answered. I told her what happened. She spoke on top of me, raising her voice at me and transferred me to another dept. I was MAD at that point because who the ** is she to interrupt me, yell at me, then transfer me without asking or saying what she's doing???

My mother died and I was trying to cancel her Cox account, pay the balance and return the equipment. This process has taken 3 months and I have talked to in excess of 20 different people. At first I was given incorrect information and incomplete information. That made it difficult to finalize things. Then, when I started getting information that was contrary to what I had been told about billing I really had a problem.

1st 3 techs & 1 supervisor, 2 boxes, 3 remotes. I drove to store waiting my time, money very hot. Had to set on objects to keep from burning furniture. Sometimes rude text chat phone. Lied about prices & bill dates. Remotes crap. Problems keep changing. Talking to people in every state rude unknown condescending people who work for them. How are you so inhumane to be participants in your shell game. I ask FCC, BBB. How can they not be fined or forced to be ethical business laws against open fraud & price gouging from elderly who honest people can't watch TV. No choice without cable??? Is this legal FCC or government you can change fine, fees, oversight committee to question your power. We vote you in to protect us???

I downgraded my cable and returned my DVR to reduce my bill from $85 a month to $52 a month with a phone operator. First month's bill after the downgrade was $72. First person, using the chat online, told me I get a loyalty discount that hadn't been applied yet and the $52 would be honored and gave me a number to call. I called and the woman named "Jenny" offered me a $3 discount and HBO trial, when I said no she said she could turn off my services now then and started yelling. I hung up and called back, I got passed around then got another loyalty rep who said he couldn't give me any discount at all. I told him I'm not paying $40 for internet and $30 for ten basic channels when you can get them for free with an antenna. He said if I removed the cable all together my internet alone would be $72! I will be cancelling asap.

They came out but needed a bucket truck. Said they would be here the next day. Never showed up. I called then they said it was actually schedule for the following day. Scheduled 8-10. Showed up after 12, without a bucket truck. Said the same thing. Still need bucket truck. Complete hacks. I pay a lot of money and they are completely incompetent. Still not fixed.

Had Cox for many years but wanted to try something different. After awhile I switched back to Cox. After paying close to $300 for new wiring and connection fees I was set. Did not find out until we received an email a few days later that we used up all our data, we had a limit on our data. Unbelievable!! Am I the only one that thinks this is an important factor on deciding to go with that company? So now on top of my cable cost (which is not cheaper than any other) I am having to pay an additional $50 a month for unlimited data. That to me is such a ploy to suck your money. Very deceiving.

Cox is one of the most horrible companies to deal with. Their representatives almost always give conflicting information. I scheduled a past due payment to come out of my checking account on 9/8/18 and called to see if they will go on and run the payment on 9/1/18 and they outright refused to run it early! What business will not take a payment earlier than scheduled?

Cox makes it impossible to cancel your service. You have to call to do so. The three different women I spoke to treated me horribly - I’m crying they were so rude. And my service still isn’t cancelled.

I waited for the tech for hours. He never showed up. I called twice. They told me that he would be there at time and he still never showed. I called again and they told me he came at a time that I was home. I never left the house or anything and I am paying for something I have not even received yet. This company is so shady.

Scheduled a new install. Had no less than 4 email and 2 phone call prior to the install reminding me to be prepared. The tech showed up and stated the nearest tap was too far away and they would have to reschedule. I can't get in touch with anyone who can correct the situation - only people who say the tech submitted the paperwork and I just have to wait. Nobody steps up to the plate to say, "We made a mistake and here is how we will correct the problem."

Service techs want me to switch to Contour so they can charge me a monthly fee to rent their equipment. I own my Tivo DVR and mini boxes so I don't need to rent Cox equipment. They have trained all the service techs to bash Tivo so they can convince customers to switch. I finally gave up and went with Contour for a month. It was just as bad and had a worse interface and operating system. After a month, I changed back. However, I could not get their crappy tuning adapter and cable card to work again.

Cox business salespeople are some of the most shady people in the business. The associate tried telling me we were out of contract on our internet and couldn’t keep the same price. I informed her we never had a contract and she still said we had to change our internet price.

I received a copyright violation for a movie pirated by the previous tenants before activating my internet Connection. Because the torrent was timestamped to July and I activated my internet in August, one would think it would be an easy thing to remove. After calling in to customer service, Cox tried to get me to admit guilt to a crime I didn't commit in order to remove the violation.

No internet for 48 hours. Tech arrives and cannot repair but promises to return in a few hours and never shows on Friday the 17th. Company schedules tech for later than same day and tech never arrives. Company schedules tech for 3 pm today (Aug 18) and tech never arrives and apparently lies to their customer service he was here when he was not and we're waiting all day. The problem with Cox is that they are a B.S. company. They do not hire their own staff but subcontract out their work to independent repairmen who in most cases one step up above pool service guys. Never see the same tech or service company again. Their turnover must be out of sight and the competence of their subcontracts well below part.

Wow! What a bunch of crooks! All of the remotes for our TVs stopped working so we called the support phone number displayed on the TV. Spent about 1/2 an hour on the phone with "Latrisha". She tried rebooting the main cable box with no success. So she decided that we needed to have a tech come to our house which happened the next day. He concluded that our remotes were no longer paired to the TVs. Here was the solution: Press and hold the setup key on the remote until green light comes on. Then punch in 981. That little trick wasn't in the manual and the helpful support person on the phone didn't suggest that we try it. I guess that we were suppose to intuitively know it. Took him about 10 minutes and later we got a bill for $75. When we protested the bill they basically told us to ** off. But, what are we supposed to do? Here in Tucson AZ Cox is the only show in town unless we go to a dish. Weasels!

I have been suffering from internet and Phone outages since last 3-4 weeks. I have called tech support multiple times but no resolve. Today the tech came and said my modem needs to be replaced. Guess what - he did not have any replacement modem in his truck. He said he will come back next Saturday. While I am paying their crappy services - my woeful tale goes on. I am ready to switch.

Billing is ALWAYS changing! Nearly every month I need to call Cox billing to fight with them about my FIXED billing amounts being changed. After 20-30 minutes on the I always get the same "Oh, we're sorry, blah, blah, blah" crap about why my billing is not what the last person said it would be and so on. I HATE, HATE, HATE the damn games Cox is always playing and wonder why our taxpayer supporter consumer protection agencies continue to do nothing. If you have a choice other than Cox take it.

It does not surprise me in the least that I had to scroll through 30 or so reviews to find an even mediocre one. I have been a happy Cox customer for about 17 years until recently. For the past 21/2 months I have been experiencing long time outages every day. I am unable most of the time to call tech support for frozen pictures, being kicked off channels I pay to have, internet outages, and home security disruption due to the fact that my phones are also Cox and are down constantly.

Cox has the worst customer service of any cable company I’ve ever dealt with. I moved to Orange County last August from the East Coast, so went into the Cox Store to sign up for services. I was upsold by a salesman for home security who offered a “deal.” I was reluctant to agree when I read there was a $344 fee for early cancellation. We were only there for the school year and headed East in May. He told me not to worry about as long as I was moving out of state it was no problem. We were Cox customers for 8 months and I paid my bill on time each month.

So Cox Cable didn't want to work with me on adding TV to my service package - I currently have internet only. I'm paying $100 a month for internet. I want TV added. "That'll be $140 a month" Cox says. Meanwhile, Cox is offering new customers a TV, internet package deal for $89 a month. I mention that fact, acknowledge I'm not a new customer eligible for an introductory promotion deal, but you Cox, need to come down from $140 a month... "Nope" Cox says.