Cox Cable Reviews

The cost for the service is not equivalent to the value received. It is way too expensive. Sadly, in this community, there is only one cable provider and no other cable option. Monopolies can charge all the market can bear.

Their technical department and charges to have free technical support has not added up. Virtually no accountability and blame game on other in-home TV provider is always blamed for their modem/router problems and outages downloading. Terrible customer service and over-charges for digital telephone.

While Cox Cable has a good channel line-up, you have to pay extra for too many channels that might come in a nice package from other cable companies; furthermore, you can no longer pay a la carte for channels, which makes no sense to me. Overall, there is little interruption in service, but oddly enough it's common to choose a premium channel via the guide and the screen become black; however, you can get to that channel simply by typing in the number. The cost is exceedingly high for those of us who can't figure out how to use alternative means of watching TV.

This company has been a nightmare to deal with. For years I only kept the internet service which was fine for good reason because they have always been horrible but was happy at the internet service I was receiving. The moment I upgraded it went smoothly. I got a decent bundle. Great price. They honored it. Then I had to move. They kept my same service agreement and waived the installation fees.

Reliability is fairly good. But no transparency in regard to rates, poor customer service although the actual CSRs are very polite, however, they accomplish nothing. Rates also change with little notice (internet service went up $12 in one month.) Website doesn't explain pricing structure -- CSRs offer "deals" that are not on the website. No rhyme or reason when it comes to offering bundled packages. No Oklahoma government oversight on this utility -- No agency to provide complaints.

Today at 20:20. Currently the internet charges for my account total at $109.98 per month. 100mb download speed, modem rental and unlimited data. The EXACT same service from Spectrum (a few miles from my service address) the EXACT same services cost a total of $44.99. Next year when my introductory rate increases to the standard rates my charges will go up to $144.98 per month. A difference of $99.99 and TRIPLE the cost of the nearest competitor. Additionally, Cox requires a 2 year contract in order to receive the discount. Spectrum requires no contract, has no additional charges for modem rental and no additional charges for data caps. That is in no way providing service comparable to that provided by competitors. Data caps have been imposed merely as a means of increasing profit margins in an industry that currently exceeds even the most greedy of corporate excesses.

Reception seems to vary often (picture quality). We have gone to streaming from Hulu and tried YouTube tv for a while. Very limited choice in customizing the package of channels. Forced to buy channels we never use.

I have phone and internet service with Cox, and have been basically happy with the service. I called to price adding TV and received a reasonable offer that I accepted. However, I called back a few days later to make a minor change, only to find out the first agent promised me a plan/price Cox did not offer. I was told by the second agent that corrections would be made to honor the originally quoted deal. After cancelling my other service, I had the Cox TV service installed yesterday, only to find out the second agent also lied, and had done nothing to correct the original lies. I just got off the phone with the “loyalty department” agent, who informed me that he had no ability to give me the service I was promised at the price quoted. COX IS A TOTAL SCAM COMPANY! I will be cancelling all services as soon as I can arrange another company.

Cox Communications (Cable) is the only highspeed Internet provider in the Las Vegas Metro area and their Cable TV runs off Comcast’s Xfinity fiber optics platform - “the top rated in the US!” Cox’s, also has voice activated remote controls. Moreover—like Comcast’s Xfinity—you can watch TV anywhere with Cox’s “Contour” mobile app for smartphones, laptops, PCs, and iPads, etc. In addition, you can bundle cable TV, home phone, and Internet (or) switch out the home phone for Cox’s home security and bundle (home security, Internet, and cable TV).

Absolute Nightmare! The incompetence is baffling! The tech came to the house we're moving into AFTER it started raining so he can't work. Gets rescheduled for 4 days later, I call on the day, CANCELED w/ NO EXPLANATION! They have no idea why it was canceled and we're now stuck for 2 more days without service!! Lose now, 3 days of work, plus I had to pay rent at the house we're moving from for 2 more days to be sure we're not stranded w/o services and we are going to be ANYWAY!!! I am so fed up with the ignorance of these people!!!

I have been with Cox since 2005 for internet, phone and TV. They continually raise the rates without improving service. At the suggestion of one of their resolution agents last year, I took 3 of my tvs off the system to try and get my bill back to a reasonable rate. They quoted me one rate and then when the bill came it was a higher rate. After talking with a retention supervisor, my rate was slightly reduced. The retention supervisor also informed me that I would need to call back this December to get the promotion discounts reapplied and that it would be no problem. My rate would remain at $165.30. When I called back this December, I was told my bill was going to increase to $183.15 instead. I asked for this to be escalated to a retention manager since that is clearly not what I was informed by their retention supervisor.

The first line staff is good to work with, but it is clear they have policies and guidelines that prevent them from offering good choices to customers. Also pricing is high as there are no good alternate choices, especially when it comes to high speed internet. I am finding that over the air TV is a real good option and will save a lot of money.

Make sure you remove all valuables. Their tech will steal. Cox will not acknowledge the thief or reimburse you. Tech told them he didn't, they said all my complaining more than six months they didn't find anything in his truck. What criminal would have what he stole still on his person?

This company have worse customers Service ever. Seriously!!! I mean the internet is good you know good but helping customer nahh!!! They're not good. Worst ever! Seriously! They make promises they don't keep. Today it's 3rd time. 3rd time they said they made a form to get my refund but they never made the form. They not planning to give me my money back. They charge me twice for this month and they did not wanna refund the money... You it is okay to keep it for next month monthly payment but then I have other Bills and I have budget. Get it... Budget... Money is tight... Anyways I decided to cancel this service. I can cancel it cuz I don't have any contract with them anymore.

Internet and TV have been experiencing difficulties for 3 weeks. Problem is persisting inside the neighborhood and nothing has been fixed. Multiple techs and the same old story. Company's customer isn’t even in your area so they can’t do anything. Would be my last option if I had a choice!

I called customer service to downgrade the service, they told me they will give me a discount if I keep my current services without modifying anything, later on I found out they change all the services on my account without my consent. I was very disappointed with this business practices, they should be ashamed of themselves for lying to their customers.

Do not do business with them, they are "not loyal" to customers, or their families. I have been with them since 1980. One account until late 2018. I never had a problem with them. Now they are very rude with inexperienced employees. I hope one day a cable company will come out and take all of their business. They talk you into leaving your phone company. Verizon "do not do it" and your security people "ADT" or etc "do not do it". They charge high surcharges and bill in advance. They steal from the consumer. It's really sad.

COX services in Las Vegas. I really hate this cable company and all of their fees. Worst experience I've ever had and this is why I don't like cable companies. Cox corporate office is in Atlanta which sucks because of the different time zone. Their customer service sucks especially when your operator is laughing in the background to other operators while on the phone with me. None of the supervisors can answer questions as I asked them. It was so frustrating to the point that I am in here crying and upset. I am going to return their equipment and I don't ever want their services again. My bill says one thing but when you call them they give you a higher charge. When they say they will credit your account it never goes on your bill right away. I would never refer anyone to this company. I am very upset and pissed off. I would say more but right now I just want to be done with them. DO NOT GET COX. DO NOT!!!

Cox Cable is the only available high speed internet provider in my area in Rancho Palos Verdes. We have recently moved there and are trying to connect to the internet. On the appointment date the technician came and found out that there is no cable between the street and the house. He ordered a "bury drop" top pull the cable under the sidewalk. He told us that this will be an expedited order which should take just a couple of days.

Cox Business Internet customer since 2015. Disconnected service after no resolution to billing issues since day 1. Upon moving my home business I was sent over a contract by a slick talking Cox rep who arranged my move of services. And my former service to the old address was never disconnected. My account had been accruing late charges from the address I moved from and I called numerous times to get this remedied. It seemed to be resolved but here comes my bill after moving from Mesa to Chandler in August.

Cox’s business plan is to get you signed up and then without notification it’ll start charging you a higher rate after a period of time. About a year ago I canceled my Internet, cable, telephone for this reason. I did however request to maintain my email service with them for $10 a month. I recently learned Cox is completely eliminating this customer and not honoring their agreement once again... just another tactic to get unsatisfied customers back that chose to keep the email option should they ever decide to return to Cox. They have once again proven the customer is not their highest priority.

The technician said she would call me back after reboot never did. All call are dropped after a few minutes. Where are you Christy? Why is there monopoly on phone services with a company that has so many complaints.

We have Cox Cable bundle that includes television. The box in our master bedroom got so hot it cracked the box and melted the corner of our TV. The box was replaced same day, but we have been getting the runaround on getting the TV replaced. Every call receives a new excuse with no answers as to how to replace the TV aside from us just buying another one. Claim has been in review for months! Would switch providers if more were available where we live.

Cox loves to bundle products into free promos and then suddenly start charging you retail. Today I called them and ask them when these so-called promos were put in place and when they decided to charge me retail for these channels I've never heard of nor would I have ever signed up for. Cox could not even tell me when the pricing went up or when the promo was placed. They are unethical, dishonest and a bunch of scammers.

This review has been a year in the making. The first year was fine. Then our bill doubled overnight. Not just a few dollars. DOUBLED. It has continued to go up. When I call there are no lower packages for us. I was put in package prison and they came by once a month to ** me. When I called to cancel suddenly they CAN lower the rates a little bit. I still want away from this company, so I said no. I wanted to cancel it effective one week. Now they can only cancel it immediately. So I said I will call back Monday. He argued with me! Said it WOULD be canceled immediately. No supervisors were taking calls. Managers never take calls. I HATE COX! I can't get away from them fast enough.

Cox is probably the most unethical company I have ever dealt with. I have been financially ** for over a year under the threat of increasing my rates even more if I change anything on my account. Every effort to be civil with them was returned with arrogance and manipulation. I'm done with threats, I'm done with package leveraging, and I'm done with Cox. Try literally every other option before allowing them to abuse you.

I was a customer in Phoenix, AZ of Cox off and on for a few years. First, I started with internet only. First off, I didn't know internet services was not unlimited and anything used over your plan you were charged $10.00 per block (ridiculous). When I finally realized this was happening, I called to see what I can do to avoid this expensive overcharge. I was advised to change to unlimited internet and was upselled to include cable. I was promised to have the service fee and the installation fee waived. The fees weren't waived and I end up having to call to have fees waived but the rep. claim to not see the fee waiver notes and wouldn't waive them. Finally they agreed to credit the account for what was promised.

I wish I had read more reviews before I signed in with this company. When I called to ask for the detail of their services, I was very specific in terms of which channels I want, which is Disney Junior for my son. But after everything is set up, money been paid, I realized that there isn't that Channel. So I called again, the first time I was put on hold for over 45 mins then I gave up because I have better things to do than calling COX! The second time finally someone answered but came with a very inconsiderate and rude person. It's like they don't give a ** about your problem, never made an apology! Even the manager was rude, such a horrible experience. I am going to find some other alternatives, I hope they start to train their staff to learn to treat customers with respect!

I called to tell them their prices are too high and I need to eliminate some services so I could reduce my monthly bill. They told me I had a bundle and my price would increase by $100 if I changed anything. I was a customer for 24 years. No customer service. Just trying to rip people off. I will be changing providers. Stay away from Cox.

I had Comcast in Colorado (same company) and it was a good experience. I moved to Arizona and decided to get Cox. Huge mistake! I signed up in a store and signed a 24-month agreement (an actual physical contract, with signatures of mine and the Cox representative with all the details printed and/or penned in ink, then entered into the computer, and kept my signed agreement) with Cox, locking in my rate of $130 for 24-months. My service started 11/01/2017. Everything was fine until I transferred my service. I moved to a new house and scheduled my transfer of service for 9/20/2018; they came out, made sure everything was good. Good to go. No bill ever arrived. No emails. My access to my online account was gone. Six weeks of absolute hell going back and forth with Cox. The representative deleted my account instead of doing a transfer of service. Accidents happen, let’s get this fixed.

We had signed up recently and was told the cost was $180, which is totally absurd itself but it gets worse. I call support today to find out what I'm paying so much money for exactly. I was told that I'm actually saving money because the package would regularly be $354 but I got a deal with $180. I'm stuck with a phone line and phone I never even wanted. I asked to take the phone off and if I did that it would actually cost me more money. I have no premium channels and no they were unable to tell me what channels I have in this $180 plan. IT is basic channels and I was referred to their website like 6 times for every question asked. I am going to be cancelling my plan with this horrible company. I have never experienced such horrible customer service and just service in general. This should be illegal what they are doing; robbing customers for limited services that barely function.

ALL premium channels with Spectrum, landline plus high-speed internet...$157/month. Cox...$250/month w/ only HBO and their sports package to get SDSU games. With Spectrum I received all sports channels without a frigging extra charge! It’s a California monopoly. I frigging hate Cox! Greedy frigwads. $100 more for many fewer premiums. Customer loyalty...3+ decades. Sure thing. I’ll go with AT&T or better yet Charter!??

Cox is the only supplier in our area Williamsburg VA. We decided to cancel our Cable. We returned our Equipment have the receipts. Equipment was returned to our local offices in Williamsburg. They signed a receipt. This was months ago. Now we are receiving bills and statements from them stating no equipment was returned. We contact the Cox offices they promise to take care of it. We furnish receipt numbers. They cancel the amount then reinstate it the next month so we have to do this again and again. Hours wasted is unbelievable. Now they double the amounts. I wonder how many customers this happens to. POOR SERVICE.

I have had Cox for many years. Went to basic TV 2 years ago. Weather channel was included. Two days ago, puff, it was gone! No warning, no "we will need to charge you more for a plan that includes the channel." The management at Cox is pathetic. You have made an adversary of a good customer. Not long until I am on a dish.

Have had COX off and on since 2002. Living in NW Arkansas, we had ZERO competition for cable providers until recently. I HATE COX but... I have all our email accounts (business and personal) tied to their cox.net address. I have tried and tried to find an alternative to COX but to no avail. My latest "complaint" is that they "moved" the WEATHER CHANNEL to a higher tier than we subscribe to with no advance warning. I called CUSTOMER SUPPORT and was told that it is "...not available thru my current package." In other words, TOUGH CRAP MR. CUSTOMER. You will have to PAY for the upgrade to receive the WEATHER CHANNEL. Did I mention that I HATE COX? This is addition to our ongoing issues with emails, outages, and on and on... Oh, by the way I HATE COX!

I originally only wanted to sign on for internet so I did not gut the bundled discount even though I added TV the same day. I was told my price would not go up if I decided to drop TV since I was not given the bundled discount. The tech did a horrible job. The cable ends fell off when I barely moved the cable so I had to buy new cable ends and crimp them on myself. Then the bare bones TV service with one added premium channel went up to nearly $80/month. I asked again if my internet price would go up if I dropped TV and was told no. I dropped TV and my cable price not only went up $10/month, it went down from 150Mbps to 95Mbps (tops). CenturyLink will be installing their 120Mbps service at my home this week for $55/month for life. Cox is such a ripoff. I had Comcast before I moved and they were great. They always offered free upgrades. Cox charges higher prices and downgrades service. They should change their name from Cox to Sux.

No customer service and charges are through the roof. The homelife equipment is faulty. Even the technicians that come out to "repair" confirm that it is. Then they charge $99.00 to send a technician to disconnect/remove their fault equipment. Worst customer service I have ever experienced along with hidden fees/charges. Also beware of the lengthy contract.

Was paying $71 until August 2018 for my contour flex starter package that included premium channel. End August I decided to add Starz for a promotion of $5.62. Was told bill will come up to $76 instead it came for $79. I continued to pay until I received today the bill in the mail for my 2nd year asking to pay $103.86. They increased internet prices by $5 which I can understand but TV charges has doubled from $17.50 to $43.49. I called and had to explain to three different departments (Cancellation Department, Billing Department and Loyalty Department) beside the original customer service rep that I talked to first. These people have no shame. Basically Showtime was free for one year which I only know about now so I said remove it and Keep Starz. They said, “If we remove Showtime will have to double the price of Starz to $10 instead of $5.42 because that promotion is only in case you have two premium channels.”

I live in large apartment complex with over 100 units and, obviously, many internet users. Cox Communications installed coaxial cable in this complex 30 years ago. Since mid Sept, we have had problems with our internet service and our MagicJack VOIP phone service that we have had for over 9 years. Re internet service, we have trouble connecting or have continual disconnects. Re phone service, we have heavy static on all outgoing calls which we never had before (so that telephone banking prompts don't work and persons that we call either cannot hear anything at all or our conversation fluctuates so that the other party only hears every few words of what we say. Needless to say, they cannot follow our conversation. I ran speed tests on our internet service and results were all over the place including packet loss. Removed and reconnected cables in room where internet is located, but problem continued.

The phones for my business have been erratic for several weeks and two trips out gave no resolution. Third trip the tech states the modem needs to be replaced and is outdated. Great a solution. Shortly after, Internet, phones and all credit card machines are inop. Cox states that it is nothing related to the days service visit, and they should be out in the next 4 or so hours. Obviously this is how they run their business, but I do NOT and will be switching soon to a more reliable provider

I recently upgraded my tv package to receive the ESPN channel. I called over the phone to do this. The man was very helpful until I received my bill. I am being changered to upgrade my package (which I understand) then I’m being charged extra because it was 10 days before my billing cycle. This was never explained to me when I upgraded. I called to explain I was not aware of this and honestly wasn’t willing to pay it. The lady I spoke with was very rude and not willing to do anything for me. She just kept repeating that I upgraded before my billing cycle. But I shouldn’t be charged 2 times for that. I then proceeded to tell her to cancel the TV. Cox upgraded my internet without my approval or consent. So if I canceled my tv, I would then be paying $120 vs. $80 for internet. I don’t know about you, but Cox is only after one thing. Money. They do not care about their customers.

Wanted to cancel service because I was moving and did not want to use Cox anymore. You have to call a special department in order to cancel and this department HAS TO get information from you or they say they can't cancel the account. We had a zero balance because they charged $19.70 on the account that they had previously told us would not be auto debited. Our first call got the charge reversed. Then, when we said we wanted to cancel the service, we got transferred to a different department.

Called to transfer services to another address due to I was moving. Was told 2 different dates, they didn’t show on either day b/c they canceled the order for no reason. I took 2 days off for nothing. Now have to reschedule for a week later, which is another day off! We need another cable provider in the area to choose from. When I called the original rep back to see why canceled she never returned my call, but when she was getting me to add all the services I didn’t have to start with. She (Shelly) was calling me for 3 days straight with no problem, now she’s a ghost. Definitely no service after the sale.

So as every six months Cox tries to raise my bill on my service. I have to call them to ask why and I’m told I was on a promotional rate. I explained to them that they should have told me that at the beginning and as they always do they say that they will put me back at the original price so I go ahead and pay my bill at that price. Then they send me a bill saying I’m late with late fees added to the charges so I have to call them back and tell them I was not late with my bill. They were supposed to give me a credit and they need to credit the late fee because I’m not paying it so they credit the late fee but they don’t credit the rest of it so the next month I get another Bell saying I am not only late but I all these fees if they don’t get paid.

After 9 years of being a customer of Cox Cable in Orange County California, we recently sold our house and cancelled our Cable service. I personally took my Cox equipment into the nearest Cox outlet, paid the balance of the bill, which they printed out and gave to me and got a receipt show a ZERO balance. Two months later I am notified by a collection agency that I owe COX $95.22. When I contacted Cox they said they obviously processed the wrong balance when I paid my final bill. They refused to notify the collection agency saying it was out of their hands and insisted that I pay the collection agency's fee in order to settle my outstanding balance even though the billing error was Cox's fault. Horrible, horrible service. If you have a choice go elsewhere. I would also comment that the service over the years was below par but in our area we had no other choice.

There was an issue in my neighborhood regarding a bad signal coming from my line, Cox knocked on my door Wednesday so they could schedule an appointment to fix the problem but I wasn't home so Cox blocked my internet and phone service so that I would give them a call when I get home. I am a senior citizen who work from home as a phone operator, when I returned home to start working I couldn't because I had no internet or phone service. I called Cox and spoke with several people and explained to them that the internet is how I make my living and begged them to unblock my service so I could start working, they said they would have someone call me as soon as possible, long story short no one called. No one came. No one cared.

We have 3 HD small boxes and 1 main HD cable box that seem to never function correctly. When we are left without any cable due to one or more boxes not working I have to take off a day of work for a tech to come out and take all day to get one or two cable boxes working. I called Cox and spoke with a rep named Nes who gave by far the worst customer service I have ever came across. She showed no respect for me as a paying customer having no tv's working due to the fact their product is failing and I'm paying monthly on time. Then she went on to chuckle and say that they will credit me $3.10 per day for each day we are without service. So I have to miss work to settle for $3.10 basically.

I have been a loyal customer for 30 years and my bill keeps increasing. I called the loyalty dept today due to the fact that I had called last WEEK and was told then that my bill will be reduced since I had eliminated one of the packages on my current bill. The new bill came and it still had the old price so I called today and was put on hold for 2 and a half hours while they tried to find out what happened with my bill. They had a record that I had called but the changes were not listed. This company has the zero customer service and they have no loyalty to long term customers. I am done with this company. I am going to tell everyone I know not to do business with them. Also I will post this on social media. There is no accountability, they just keep passing you on to the next person. I guess they think that they are too big to fail but they are not the only game in town! Sooner or later their poor customer service will catch up to them, hope it is sooner!

Cox has been one of the worst companies I have ever dealt with. They are very unprofessional, rude, and not helpful whatsoever. My husband was deployed a month in a half early to the middle of the desert in Afghanistan getting shot at for everyone to live a cozy little life here and they continued to tell me to have him call to turn off our service that we haven't used in a month and a half... Little difficult to do when he's living in a tent with no service. I am on his account online but for some reason they need he and myself to come in to prove he wants me added on their end or we get to pay $100 in cable for the next 8 months. Thanks Cox Cable! Glad you support your military... or at least enjoy your freedom from those who actually do!

If you have an alternative, change COX. Worst company to work with. They lock you in for a period saying you have the best rate and then wham! Before you know it, that period is over and new price of minimum 25% increased rates kicks in. You then have to go along with it or change your service to somebody else. This monopolizing needs to STOP. Besides the fact that you speak to a dead-sounding voice, monotone, disinterested "campaign specialist" for assistance after waiting patiently on hold for over 25 minutes. 56 minutes later, you put down phone disgusted that you are told disinterestedly that either get out or pay up.

On hold 10 minutes. Wanted to add a package, God forbid I want to do anything with Cox. Talking for a few minutes with a rep who couldn't figure out how to speak into the mic because I could hardly hear him. I then heard silence for a long period. 5 min later I finally hung up. I called back. A person from tech support answered. I told her what happened. She spoke on top of me, raising her voice at me and transferred me to another dept. I was MAD at that point because who the ** is she to interrupt me, yell at me, then transfer me without asking or saying what she's doing???

My mother died and I was trying to cancel her Cox account, pay the balance and return the equipment. This process has taken 3 months and I have talked to in excess of 20 different people. At first I was given incorrect information and incomplete information. That made it difficult to finalize things. Then, when I started getting information that was contrary to what I had been told about billing I really had a problem.

1st 3 techs & 1 supervisor, 2 boxes, 3 remotes. I drove to store waiting my time, money very hot. Had to set on objects to keep from burning furniture. Sometimes rude text chat phone. Lied about prices & bill dates. Remotes crap. Problems keep changing. Talking to people in every state rude unknown condescending people who work for them. How are you so inhumane to be participants in your shell game. I ask FCC, BBB. How can they not be fined or forced to be ethical business laws against open fraud & price gouging from elderly who honest people can't watch TV. No choice without cable??? Is this legal FCC or government you can change fine, fees, oversight committee to question your power. We vote you in to protect us???

I downgraded my cable and returned my DVR to reduce my bill from $85 a month to $52 a month with a phone operator. First month's bill after the downgrade was $72. First person, using the chat online, told me I get a loyalty discount that hadn't been applied yet and the $52 would be honored and gave me a number to call. I called and the woman named "Jenny" offered me a $3 discount and HBO trial, when I said no she said she could turn off my services now then and started yelling. I hung up and called back, I got passed around then got another loyalty rep who said he couldn't give me any discount at all. I told him I'm not paying $40 for internet and $30 for ten basic channels when you can get them for free with an antenna. He said if I removed the cable all together my internet alone would be $72! I will be cancelling asap.

They came out but needed a bucket truck. Said they would be here the next day. Never showed up. I called then they said it was actually schedule for the following day. Scheduled 8-10. Showed up after 12, without a bucket truck. Said the same thing. Still need bucket truck. Complete hacks. I pay a lot of money and they are completely incompetent. Still not fixed.

Had Cox for many years but wanted to try something different. After awhile I switched back to Cox. After paying close to $300 for new wiring and connection fees I was set. Did not find out until we received an email a few days later that we used up all our data, we had a limit on our data. Unbelievable!! Am I the only one that thinks this is an important factor on deciding to go with that company? So now on top of my cable cost (which is not cheaper than any other) I am having to pay an additional $50 a month for unlimited data. That to me is such a ploy to suck your money. Very deceiving.

Cox is one of the most horrible companies to deal with. Their representatives almost always give conflicting information. I scheduled a past due payment to come out of my checking account on 9/8/18 and called to see if they will go on and run the payment on 9/1/18 and they outright refused to run it early! What business will not take a payment earlier than scheduled?

Cox makes it impossible to cancel your service. You have to call to do so. The three different women I spoke to treated me horribly - I’m crying they were so rude. And my service still isn’t cancelled.

I waited for the tech for hours. He never showed up. I called twice. They told me that he would be there at time and he still never showed. I called again and they told me he came at a time that I was home. I never left the house or anything and I am paying for something I have not even received yet. This company is so shady.

Scheduled a new install. Had no less than 4 email and 2 phone call prior to the install reminding me to be prepared. The tech showed up and stated the nearest tap was too far away and they would have to reschedule. I can't get in touch with anyone who can correct the situation - only people who say the tech submitted the paperwork and I just have to wait. Nobody steps up to the plate to say, "We made a mistake and here is how we will correct the problem."

Service techs want me to switch to Contour so they can charge me a monthly fee to rent their equipment. I own my Tivo DVR and mini boxes so I don't need to rent Cox equipment. They have trained all the service techs to bash Tivo so they can convince customers to switch. I finally gave up and went with Contour for a month. It was just as bad and had a worse interface and operating system. After a month, I changed back. However, I could not get their crappy tuning adapter and cable card to work again.

Cox business salespeople are some of the most shady people in the business. The associate tried telling me we were out of contract on our internet and couldn’t keep the same price. I informed her we never had a contract and she still said we had to change our internet price.

I received a copyright violation for a movie pirated by the previous tenants before activating my internet Connection. Because the torrent was timestamped to July and I activated my internet in August, one would think it would be an easy thing to remove. After calling in to customer service, Cox tried to get me to admit guilt to a crime I didn't commit in order to remove the violation.

No internet for 48 hours. Tech arrives and cannot repair but promises to return in a few hours and never shows on Friday the 17th. Company schedules tech for later than same day and tech never arrives. Company schedules tech for 3 pm today (Aug 18) and tech never arrives and apparently lies to their customer service he was here when he was not and we're waiting all day. The problem with Cox is that they are a B.S. company. They do not hire their own staff but subcontract out their work to independent repairmen who in most cases one step up above pool service guys. Never see the same tech or service company again. Their turnover must be out of sight and the competence of their subcontracts well below part.

Wow! What a bunch of crooks! All of the remotes for our TVs stopped working so we called the support phone number displayed on the TV. Spent about 1/2 an hour on the phone with "Latrisha". She tried rebooting the main cable box with no success. So she decided that we needed to have a tech come to our house which happened the next day. He concluded that our remotes were no longer paired to the TVs. Here was the solution: Press and hold the setup key on the remote until green light comes on. Then punch in 981. That little trick wasn't in the manual and the helpful support person on the phone didn't suggest that we try it. I guess that we were suppose to intuitively know it. Took him about 10 minutes and later we got a bill for $75. When we protested the bill they basically told us to ** off. But, what are we supposed to do? Here in Tucson AZ Cox is the only show in town unless we go to a dish. Weasels!

I have been suffering from internet and Phone outages since last 3-4 weeks. I have called tech support multiple times but no resolve. Today the tech came and said my modem needs to be replaced. Guess what - he did not have any replacement modem in his truck. He said he will come back next Saturday. While I am paying their crappy services - my woeful tale goes on. I am ready to switch.

Billing is ALWAYS changing! Nearly every month I need to call Cox billing to fight with them about my FIXED billing amounts being changed. After 20-30 minutes on the I always get the same "Oh, we're sorry, blah, blah, blah" crap about why my billing is not what the last person said it would be and so on. I HATE, HATE, HATE the damn games Cox is always playing and wonder why our taxpayer supporter consumer protection agencies continue to do nothing. If you have a choice other than Cox take it.

It does not surprise me in the least that I had to scroll through 30 or so reviews to find an even mediocre one. I have been a happy Cox customer for about 17 years until recently. For the past 21/2 months I have been experiencing long time outages every day. I am unable most of the time to call tech support for frozen pictures, being kicked off channels I pay to have, internet outages, and home security disruption due to the fact that my phones are also Cox and are down constantly.

Cox has the worst customer service of any cable company I’ve ever dealt with. I moved to Orange County last August from the East Coast, so went into the Cox Store to sign up for services. I was upsold by a salesman for home security who offered a “deal.” I was reluctant to agree when I read there was a $344 fee for early cancellation. We were only there for the school year and headed East in May. He told me not to worry about as long as I was moving out of state it was no problem. We were Cox customers for 8 months and I paid my bill on time each month.

So Cox Cable didn't want to work with me on adding TV to my service package - I currently have internet only. I'm paying $100 a month for internet. I want TV added. "That'll be $140 a month" Cox says. Meanwhile, Cox is offering new customers a TV, internet package deal for $89 a month. I mention that fact, acknowledge I'm not a new customer eligible for an introductory promotion deal, but you Cox, need to come down from $140 a month... "Nope" Cox says.

I have had Cox Cable on and off for years (unfortunately their internet seems to be the fastest in town), so I could not possibly list all of the fraudulent charges over the years, not enough time or space to write them all. So I will sum it up like this of my experience with them over the years. They consistently charge me for services I have not ordered. Have to invest time to call them, explain to at least 8 or 9 different operators, usually over a span of a week, the same story over and over to have the fraudulent charges removed. They always apologize and sympathize with me, so I can tell this is part of their training, but playing this scenario out over and over throughout the years gets really old.

I have had nothing but issues with Cox Cable. They rip customers off like no other company on this planet. I will try to make this short. I have had non stop equipment issues. A bill that keeps rising. When you try and lower the bill they send you to a salesman that just feeds you total garbage just to get his commission check. They reversed one of my bill payments to refund me 100$. This was supposed to help me. Then they say I never paid the full bill for that month and sent my account to collections. This was after only one month! They tell me I never paid the full bill amount for that month when they refunded it!

When I moved out of town, I dropped my cable box to their office. They sent me an invoice for the box for not returning the box. I called them back with a receipt showing it has been returned. They did not follow up with me and put my account under collection agency. Now this is on my credit and lost point because of that. They finally called me to say they tracked the return box and that I was right. They said they would take care of the invoice but refused to send me any receipt, letter of apology and a letter showing it was their fault.

I wish I could give them no stars, but that isn't an option. We have a restaurant and upgraded to a new web-based POS system. Prior to having the system installed we contacted Cox (our internet provider) to let them know the requirements so they could do the upgrades prior to the installation of the system. They came out and did some work in preparation for the installation of the new system however it was inadequate as we did not have full functionality. When we called tech support they sent someone out a few weeks ago and that technician replaced the router but that did not appear to improve anything and he stated that what was needed was a new drop and that would require two men and he was alone.

Scheduled a technician to come out on Sunday between 8-10am. We were told to be the first appointment. Received a text that tech is on the way at 9:52 am and seconds later, "your technician has arrived at your Home". We see NO-ONE!!! We called trying to figure out what's going on. "We understand your frustration and the inconveniences", we can reschedule at a later date. We insisted Sunday PM. Dispatched called and confirmed 3 pm. Received a text again, your "tech will arrive between 3-5pm at 10:11 am, 11 mins later, "your appointment has been cancelled". We called as soon as the message came in and was already pretty upset about the situation and rest assured arrival would be at 3 pm. At 4:30 pm, no one was here. Called again, "we understand your frustration and the inconveniences"... What a great way to prison at home on a Sunday to believe in this business LIES!

We moved 5 miles away from our old address. Called beforehand and updated our new address and received a work order number and a phone number to complete a self install due to the fact we only have internet with Cox. Too easy right? Wrong... I tried to log on to pay our Cox bill today, but I can't, because for some reason we no longer have an account. There's actually three I was told by one agent for we have no Internet access due to human error. Yet not one tech or supervisor can fix this issue. I was also contacted by a supervisor via phone call and was told there was a discrepancy with our account on Monday. They had the address completely wrong and disconnected someone else's service because of the issue with our account. WTF???

Very unhappy experience. Apparently COX COMMUNICATIONS has not learned from the recession. Balloon payments are a horrible business practice even on the smallest scale after what happened in 2008. COX wrangles you in with promises of great service and prices, but forget to inform you that after one year your bill will go up $30. After 2 years your bill go up another $100, totaling an increase of $130. Who in their right mind would agree to that? The excuse given by the phone representative was: "Well all the companies do it" which makes no sense to lose customers out of this shady practice, you would think that they would want to keep loyal customers.

We finally gave up with Cox Communication after I really got angry yesterday when 3rd technician came to house yesterday, had totally wrong work order and we still don't have TV (after being in AZ 4 weeks). When I called then to Cox to want to get to know why they can't do their job and my call had been transferred to 5 different people (one was for Spanish speaking people) and I didn't got any answer just excuses. I told them that, "Thank you. We don't want Cox anymore." and hang up.

The story of what my husband and I have been through is very long so I will do my best to shorten it. We moved 11/2017. The Cox agent tried to talk my husband into a bundle that would only be $15 more than our internet only service. With hesitation I told my husband ok. The $95 bundle deal never happened. We were charged $230 the first month. I commented on how high it seemed and then thought maybe it was because they installed new cable at our home. That wasn't it. We were charged $230 (making it $135 MORE a month) than we told. I called, got told it was a mistake and they would correct it, I called again when the money hit my account, I called again and again and again.

I was recently contacted by a Cox sales promotion for existing customers about an opportunity to 'upgrade' my two cable boxes which were working fine to their snazzy Contour 2 junk with the voice activated remote at no extra cost... I had to agree to a 2-year contract extension and they would upgrade my equipment and freeze my (already too high) rate for that 2 years... it sounded okay, so I agreed - and that's when the Cox nightmare began. They used to have a solutions store about 3 miles from my home - that's now closed (which I didn't know at the time), and learned the next closest store was over 15 miles away...so much for convenience - and it's not like I live in a rural area either - they've left a huge portion of a populous Washington DC suburb (tens of thousands of people) stuck without a nearby store.

Cox Communications has the most incompetent group of people working for them. We have been contacting them for 7 weeks now to get service extended to our new home. They have sent numerous techs out to the house and they all say the same thing (there is not a box close enough to pull service from). They claim to have sent an engineer out that said there was service close enough to pull from but clearly they did not come out or they would have realized they need to add a new box. My wife and I have spent hours on the phone trying to get this resolved and nobody seems to know anything. If there was another provider in our area I would definitely be using them instead. This has been the worst experience I have ever had with a service provider of any kind.

I have had the worst experience of my life with a supposedly reputable business with Cox cable. I was moving to a brand new home in Norman so I went the solutions store to transfer service a week in advance thinking that should be plenty of time. They assured me it would only be a few days before they did it. After 5 days I contacted the store and the runaround begins. Since my address is new and not listed on their records or whatever, they have to send the request through their "back Office". Well nobody at the store can give me a clue as to when they will be able to install. So I keep calling and paying personal visits to the store because I run a business from home and have to have internet, So one person after another feeds me some line about how they are handling it and nothing ever happens.

When our Modem gave up the ghost, a service tech said, "Just exchange the modem at the Cox store, it's free, as you rent the modem." To my amazement, the backup battery for the modem is an extra $50, or your phone won't work when the power goes out. We would have NEVER EVER signed up for Cox VOIP with service that goes out when the power goes out! That was part of the original phone service! The old modem came with a battery! Why should the battery for the new modem cost $50? We legally do not own ANY of that equipment! THAT IS BAIT AND SWITCH! Now their email server is down, and all my accounts (credit card, banks, etc) are linked to that, and they claim the email is free, so no refunds for service outages? Really? So they can F up my credit rating???

Cox Cable doesn't care about their existing customers. They call it "Retention" but the truth of the matter is they couldn't care less if you stay with them or not. All they care about is the number of new customers that they get but they have no interest in keeping those of us who pay our bills!! They offer a $89.99 special that is for new customers only, and they say it doesn't include installation (which the promo says is free) or the equipment, or the credit report! The entire thing is bogus. And they don't offer it to existing customers who ask for it! I've been with them a long, long time. And they couldn't care less if I stay or go. I'm going to go. Thanks, Cox, for nothing.

When we signed up for Cox, we bundled and we saw on tv that there is no contract. The joke is on us! The minute you sign on with them you are stuck in a 2 year contract and the rate keep going up. The service is poor, many time the channels freeze, the sound isn't working, but what irritates us the most is they still keep advertising no contract which is a lie.

I didn't realize my contract was over for a month and originally sign up for basic internet for 45.99 last year and they jumped to 82.99 this year. Cox didn't warn or notify us the price change would be double! And then I immediately request to cancel since they try to give me the runaround. WARNING: When last year we did sign up with unlimited they now have changed to 1TB. Any additional usage they'll charge additional. (2 months ago I was warned with almost over usage! Which is incorrect because all I do is stream YouTube and data entry on the computer. Make sure you have a meter on how much you use data because they'll just boost your overage.

Called for help on our account, got transferred 3 times before actually speaking to someone. The representative I spoke too was very rude and could not help. I asked to speak to a supervisor or manager and he pretty much said there was no one else I could speak to. It was the worst customer service!!! My husband and I will be canceling our service and going with another provider.

I was hospitalized with my lung disease. From my hospital bed I called and spoke to a very nice guy and told him of my situation and he said that he would note my account. I asked if I could try and lower my bill and was transferred to another dept. and was told that if I tried to redo the plan that I was on for 160.00 a month that it would cost me over 200.00 a month. I came home from the hospital and called today after I made a 100.00 payment and spoke to a Salia who was worse than ANY customer service person that I have EVER spoken to. She would not work with me in any way that I could afford at this time. This has been a really stressful time for me and DID NOT need the extra stress from Cox Cable. I am seeking other avenues.

North Scottsdale. Many communities posting internet issues and cable box issues. Lasts a few minutes. Back on for a few. Repeat all day everyday. Call Cox - well it's an outage they say. Nobody can do a service call. Nothing. 8 days and counting. All day everyday. Come to find out - through various outlets of friends - well it's Cox doing their own crap to their own network for upgrade purposes but will not actually tell anyone. Outage - that's the corporate directive. And we are left holding the bag still. If you see a few Cox trucks in an area all of a sudden - get prepared. They are such liars.

I was told that I would need to be on a 24 month contract to get the special pricing and that I had 30 days from April 19th to cancel. I called back on May 17th and spoke with rep named Ebony and informed her I wanted to cancel my service due to not wanting to be contract with Cox. Ebony stated that I was not on a contract. She is not sure why the last rep stated I would be on contract and there was no need to cancel... Well fast forward tonight I went online and paid my bill and seen I am on a 24 month contract. Cox is now beginning to look a lot like Wells Fargo by letting their call center reps lie to customers to keep customers hostage vs. providing the best service possible and letting us stay due to that reason. Shame on you Cox.

Right at the end of my cycle you guys throttle and big my network to the point where it drops every few minutes. It's such a disappointment. It doesn't matter how loyal you are, big corps that control ISP's will continue to rob the working class and they could care less. Even after taken to court time after time again you still continue to beg the network at the end of the pay cycle. Distasteful move. One day you will get sued for this, if you're not already.

We were loyal Cox customers for many years. But as you well know, Cox keeps increasing the bill for long term customers, so when it got up to $300 a month we just could not afford Cox anymore. So we switched to AT&T-Uverse and got a great deal, paying $200 less for the same product we had been getting from Cox. Right after the AT&T technician installed our new Uverse package, I called Cox to cancel our tv/internet/phone package. It's astonishing the attitude difference you get when you call to cancel versus when you call to sign up or order additional services. Like night and day.

Ever since I upgraded to the contour 2, my service has been very spotty, intermittent at best. Cable television constantly freezes up then reboots itself. Can’t go ten minutes without this happening. Had multiple technicians out, no help. Just called Cox again to complain and I was “disconnected”.

I started my journey to try and lower the price of my monthly bill of my internet about a month ago. I went into the store nearest me and spoke to a couple of employees who tried to help me lower my bill. I went in with a bill of a little over $100 hours for 300 speed internet and left paying $70 with the promise that my next bill would be about the same. Well a month later I get a bill and it states that I owe $117 and some change. I go and look at the bill and somehow I have a late statement as well as my regular bill which was about $90. So they must have charged me the wrong price in the store just to satisfy me and make me have a late charge. I then call today and spoke to a representative who advised me that I have something called Contour for my app or tablet that I didn't even know about. I tell her I don't want this and the whole point of going in before my last promotion was even up was to try and lower my bill.

Cox shuts down our internet Everytime I download a movie. They say it's copyright infringement. If it's on the world wide web I should have access to it. If Cox doesn't want me to download it, then Cox needs to go after those people who are uploading these movies. Stop the source not the person wanting to watch these movies that are no longer at the box office. It's like putting a cake in a room full of fat people and tell them they can't have any. Ok Cox, Quit putting out the cake. Take that step. Or quit shutting down my service for just trying to watch a movie.

Cox cut all my services off. Took 3 hrs to restore only to cut it back off after 1 hour, they needed to send a tech out to verify my equipment. Then on 4/30/18 I paid $275.00 then 5 days later they mention I owed $100.03 then the next day send me a bill for $188.00 after they mention my bill is $226.00 per month. Today was the last straw. I paid $515.87 Today. I had just paid $568.00 on 2/09/18 Which the tech promised to call me 2/12/18 which he never did to give a extension, so I called yesterday 2/21/18 and Cox said my services wouldn't be interrupted until 3/11/18 = Total $ 1084.00 this Month. I spent a total of 5 hrs. on the phone today, spoke with 18 reps/ 2 supervisors only for them completely shut my account down.

Horrible in store customer service. Guys who come to your house are often not employees of Cox, but employed by a company that Cox contracts with. Too pricey. Cannot get the channels we want without paying sky high prices.

The continued increases for cable TV will soon force me discontinue using this provider. I'm a 100% disabled veteran on a fixed income. Any increase affects my life considerably.

Pay too much for channels that I do not watch. It would be nice if You ask what we like to see. Give us a choice as to what type of programs we would like to watch. I know you have to broadcast something for all your viewers.

Their service is good, no problems with reception but they are too expensive. They do have an app so you can watch TV on your tablet or phone, I love that. But they don't have enough stores, so the wait is very long if you have to go in. I don't like the way their DVR screen looks, when you're looking for movies you've recorded. It also doesn't tell you if you're trying to record the same show twice, it lets you. That is a pain and take up time looking to see if you've recorded something twice, especially if you record a lot of shows.

They give so many sports stations yet no person in my family watches them. If you bundle they give you calling to Mexico which you pay for but if you ask to remove it you can't afford their service.

My cable bill has gone from 64.00 in 2010 to 92.00. I have cancelled the extra channels like TCM, the SportsChannel, Encore movie channel, etc. When I did that a year and a half ago, I was able to bring my bill down about $20.00. Since then they have raised the prices so that once again my bill is over $90.00 and is scheduled to increase at the end of the month. All of this and service is the same, no extra channels, nothing to substantiate the increase in cost. I don't want MTV, HBO, SHOWTIME, ETC. I have to subscribe to premium service so I can watch HGTV, and the Hallmark channels and Fox News. That is what I can view for my $90.00. Highway Robbery!!!

Many problems with their service. I had trouble pressing buttons on remote. To turn on TV required many tries of on, off, on, off, unplug, disconnect, reconnect. Then playback of a show I had recorded made TV go black. The new box came without power cord. Then reconnecting box was not set properly to have any sound. Cable guy was no show at first day's appointment. Maybe I can do without recordings and just use On Demand for a series show I missed.

Always willing/flexible to help in making changes to my service when needed and very few disruptions in service. Great channel selection and easy to understand packages.

They charge way too much and don't provide any quality customer service and due to their "gentleman's agreement" with other companies, there is no alternative.

Really it's terrible, every few months they increase the price, it's ridiculous, like we are retired, fix income. And we cannot get Any other companies because only Cox in our area.

This Cox company is the only cable co in our city so they can charge whatever they want because no competition. I wish that their monopoly were cut off so there will be more affordable for senior like myself that they are on a fix income.

The rates are really high. It was a lot better when we had free service. They keep increasing their cost for everything. They charge for each TV you have connected to their service.

I have been a Cox subscriber for 2 weeks and I could not be more disappointed. I know, 2 weeks isn’t that long and even seems to weaken my case, but check it out... I am 51 years old. I have been around for the entire ride; seen it all. Yep... early 80’s wall-mount phones, VCR’s and TV’s you changed by hand! Late 80’s on-shoulder VHS camcorders. Early 90’s, 20lb, 2 hand “cellphones.” Late 90’s beepers & early 2000’s dial-up when it would take 12 hours to download a movie... “streaming”?? Forget. About. It!

I received the new contour box Friday. The box would not function correctly, then finally it started working til Saturday am. By Saturday pm working again. Sunday am box would not turn on. Sunday eve it turned on. Monday and Tuesday the same issue. Even the WiFi is equally as awful. Stay away from Cox TV. When TV becomes frustrating instead of relaxing due to lousy cable companies it's time to move on and try something new. Cox customer service is a waste of time. My entire 2 years with Cox has been simply awful. I'm done with Cox permanently.

My Internet speed has slowed terribly since Congress repealed the net neutrality law. A Cox technician promised that wouldn't happen. Liar! I also wish my Basic Plan would give me the choice of which channels I can watch. Just a few channels is all I need.

They ruined my family’s Christmas Holiday. Had no internet or tv service from Dec 16th 2017 until Feb 10th 2018 due to an undisclosed field service issue.

They keep taking away channels and putting in a higher pay rate package, and raising the prices of the basic access. Plus when talking to Cox agents - one does not know what the other is doing. Some are more informed than others and nothing consistent. If I had a way to watch the few TV shows I watch (old sitcoms) and the local news. I HATE COX CABLE because of this. FIOS not available in our area or I would look into those reviews. I have too many huge surrounding trees to be able to use an antenna or I would.

They have premium prices for sub-par service. Internet speed and availability is choppy and to get better I have to pay more. The video is frequently noisy. I watch few channels but get roped into bundles to get what I need. Need/want a channel by channel plan but still paying for the Cartoon Network and the sewing channel. Their support is good and has greatly improved.

Cox Cable is a company you can depend on, but prices are really outrageous. I am considering using an antenna for my TV. We are senior citizens and really cannot afford it any longer.

We have had COX for many years and hate the constant rate increases. Every time our bill goes up we call and have to spend an hour on the phone trying to get a plan within our budget. We would change if there were a better option.

It is upsetting when I get no help or reminder that my bundle of service has expired. I don’t have time to wait on the phone for some help. I have tried doing it on the website but I can’t seem to do it. So I’m paying high premium when I can save with a bundle package!

My monthly charge just went up to $183 from $172 without any notification or explanation. Increase without notification is like taxation without representation.

We agreed to reduced TV channels from Cox in May 2016 in exchange for a reduced monthly fee, and a two year guarantee of no price increases. Cox has been increasing our bill in small amounts since Aug 2017. Upon calling the Cox rep in Jan 2018, we were told that the increases were due to the fact that Cox made a mistake (after 15 months of billing??) and we now owed the higher amount. It has gone up about $20 per month since May 2016. They did not honor their guaranteed price commitment to us.

It’s nearly impossible to talk to someone on the phone to cancel your service and they won’t take no for an answer. They send you to different departments and it takes forever.

I like Cox Cable however I really think they are way too expensive. It would be nice if we could pick what channels we like and not be stuck with a bunch of channels that we don't look at.

We have SO many problems with DVR box, often times not connected to provider, ERROR. We call, go through the gymnastics of correcting. Often taking 30 min to 1 hour.

The rates are too high, the box goes bad every 6 to 8 months. In the middle of viewing the shows, the signal drops off and the DVR recording is not recoverable when the accidental erase and missed recording.

Expensive, always going up and up in price. Can't get stations I want unless spend a fortune. Will change when can but can't have a dish and no other cable company in this area.

Cox has excellent service and customer support. Have been a customer for approx. 30 years and refuse to switch service because of that. But wi-fi could be better. We're in a bad area and lose service often.

Have had very few TV issues over the 30 years of service. Even less with the internet and cannot remember any issues with the phone. Customer service has been great helping me resolve all issues with most of them being resolved with a reboot of the box. The only issue I have is the cost. At $196 per month, I feel this is very high. I especially enjoy their Contour system and its features and can watch TV on my computer if I choose to do so. I wish they had a senior discount for seniors and long time users.

Their billing dept is terrible and their bill is always different. They go up and up all the time even though you have a one year deal. Try and get a persons on the phone and you have to wait at least 10 minutes.

If you only pay for the basic you better have an outside antenna because you won’t enjoy the programming if you can even find the Channels you get. This is the worst and not at all worth the money.

I signed up in Dec 2017, was told my bundle would be $89.99 per month. Bills came in at $111 after adding all their sneak "fees" and "surcharges". Then 5 months later the surcharges increase 30% overnight. They simply do not honor what they promised. Their customer service people were snippy, accusing me of trying to make Cox not a viable business, and telling me that the surcharges go to the government and aren't under their control (both outright lies). Shabby company.

You get told different things from the representatives that you talk to. The price of Cox Cable keeps going higher and higher. I am a senior disabled and on a fixed income. For anything other than up to channel 25 you have to pay $193 for phone, internet, & boxes. NO PREMIUM MOVIE CHANNELS. That's fine with me, but to get fx, lifetime, E channels etc. Almost $200 is robbery. I have been paying them hundreds for years. I will pay them the lousy $120 to get out of the contract and take my business elsewhere. Maybe DirecTV, anywhere else except COX!!!

Way too many commercials, on demand programs you cannot fast forward thru commercials, as you are forced to watch them. Some programs skip part of the episodes, so all of sudden you are in a new season without finishing the previous.

I've been a Cox Cable customer for a number of years and I know no one provider is perfect and their fees do go up every now and then but they've always treated me with respect and as a valued customer. Whenever I have concerns about anything they address them with care, professionally, friendly and courteous.

It would've been much better if the bill didn't go up all the time for the same service, and if you go to clear out your bill they tell you they have all the equipment then several months later they say they need that 1 thing they'd told me months ago that was probably mine that was paid for already, and that they wasn't showing anything else needed to be returned. It was over 100 dollars. Everything's mostly in storage since I'm trying to move.

Cox is notorious for not taking care of issues that have been affecting our cable service for the last 3 months... even charging us for service calls that should be included in their service agreement. They have a monopoly in Poway and that should be against the law. I don't know what kind of agreement that they made with the city of Poway... but it should be revoked and they should let other companies into Poway to help lower the cost of cable and related services instead of allowing them to charge aggressively and get away with it!!! The city of Poway should be held liable for the shoddy service that Cox cable supplies to its prisoners... I would much rather be referred to as a customer. I know for a fact that I am not the only one that suffers from Cox cable mistreatment... something needs to be done!!!

I do not like the amount of payment increase they do per year. I was notified that they are increasing a % in cable, internet and some other things, I feel like I am being bullied since in Vegas Cox is a predominant cable company.

I recently had Cox cable installed at my home in Gainesville FL. It was the biggest mistake I made. It was your basic 89.00 a month and a 30-day no money guarantee. After 10 days of service on a weekend we had company in town and we had no cable or internet service for the whole weekend. Me and my wife tried to get hold of Cox cable but all we got was a recording and every time we called it would say we owed 173.19 bill. We just had the service installed and already that much money. So I called first thing Monday morning after a hr of waiting on the phone I finally got hold of a person. They said service was never interrupted and was basically call me and my wife and 7 other people liars. So I told them as soon as I get home from a business trip I was gonna bring their equipment back.

You know the drill... low initial pricing to suck you in only to jack up the rates over time. If after more than two decades you still believe that you MUST have Cox Cable, find a Plan B (DirecTV NOW, Youtube TV, etc.) to tide you over for 90 days. Then cancel the astronomically high-priced Cox TV and start up with the low new customer rates locked in for a year or two. Lather, rinse, repeat.

They overcharge. Their customer service is so bad that you can't complain about as there is none!! Once you sign up you are no longer considered worthy of their service. Worst service provider. Congratulations you won this award Cox!!

After having trouble with Verizon, I switched to Cox and I find them to be totally honest and helpful. I get a multitude of channels and their customer service is always ready to walk me through or answer any/all of my questions right then and there. Their bills never change; they are just one good stand-up company with excellent service and customer service.

I was with them for 33 yrs. because they were the only game in town. Every year they automatically charged more and when you complained they would take away channels or services to lower the charges. They acted like they could care less when you told them you were cancelling. Their whole operation including their contract installers are not very good.

The cost is way out of line for the quality you receive. Customer support is slow and not always helpful. Had a phone issue in dealing with my 90 year old father and they came out 5 times and never fixed the problem. We have to call regarding our bill at least twice a year to question charges, which do get resolved, but we should not have to question our bill that much. When you have a new credit card or update on your current for auto pay, it never seems to work the first cycle out, that does not make sense. Once you have changed it in the system it should not take more than 24 - 48 hours to make the change.

Sad part is my area ONLY has 1 provider therefore no competition. They offer me a service which I have NOT Been able to access on my TV and I have a "loyalty" program yet they refused to send someone out to check for me.

The price has gotten ridiculous $185.00 for internet and basic cable. Customer service is absolutely no help. The company is offering deals of $129 to new customers but won't give that price to people who have paid their bills for over 5 years.

No real complaints that I can recall. It has been several years since I was a customer but if I recall correctly this included internet connection. I used to have an email address but now exclusively use Google.

We decided to cut cable tv. We weren't able to reduce rates that were constantly increasing with no options or choices to limit what we saw to cut costs.

They show the same stuff over and over. Would like to be able to pick which channels I want in a package. Prices are not compatible with budget which fluctuates each year. There is always some change in your box which makes your bill go up.

After updating the boxes I have no more problems, before with the outdated boxes I had all kind of problems. Channels would go out. I would have to unplug the TV and wait a while before plugging back in. This happened all the time.

I was only a customer for 2 months and the rate went up. My service was out for a whole day and I had to ask for discount of some type. $5.00 was told to me but it didn't get taken off. Still trying that one. The price is way too expensive and I only have tv and internet. No phone for $129 month.

I've been a Cox customer for over 10 years & the prices keep going up while the quality goes down. The customer service is not much better. The service people are rude & don't seem to know much about their products.

I have been a loyal Cox customer for over 20 years. I had recently, two years ago, moved into an apartment and when I set my cable up, it was for phone and internet and was around $130.00 a month. EVERY SINGLE MONTH, the price would creep up. I finally got my bill for April, 2018 and it was $200.00. Nope, done, enough. I called and cancelled my TV portion and am only going with the Internet they offer at $87.99/month for 100 Mbps. I now have YouTube TV for $42.80 after taxes and get all my local channels, ESPN, ESPN 2, ESPN U, Big Ten Network, AMC, FX, TruTV and many many others.

If you deal with them, you have to ask a ton of questions because they won't tell you all the ins and outs. We had Dish Network but $150 a month just to watch tv less than an hour a day was too much, especially considering our internet is another $80 a month. So, we talked to Cox and they gave us a bundle price for TV, internet, and cable, and total it came up to $135, plus $35 for install.

I am a Cox customer for 6 years. These two recent months they increased my bill every month. I called them to ask what's going on. A very rude and aggressive agent replied my call and tried to sell me another package. When she realized I am not a buyer (and she will not get her commission), without confirming with me and explaining what will happen next, she hung up on me when I was talking and disconnected my service without permission!!! This is the most awful customer service experience I've ever had. Unbelievable! Hiring people like her is the main reason COX will lose the competition to Verizon and AT&T very soon.

After a year, Cox suddenly massively raised the price of our tv/internet service. We are retired and were absolutely shocked it was nearing $200 a month with few extras. We tried in vain to get them to reduce the cost significantly but got nasty customer service instead (and higher blood pressure). We cancelled the Tv part, paid a penalty and went with Cox internet only. Now THAT's gone up to around $134 a MONTH (and it's not even their highest speed). The reps have lied repeatedly to us (now they say we are also using too much bandwidth and must pay extra for that as well!) We have few choices here in Las Vegas, but neighbors really like CenturyLink so our install is this week. We NEVER go back to Cox. Buyer beware!

I am not at all happy with COX, every time I call I have to spend 15 minutes to 30 minutes to get to a right person to help. I called the first time spend 15 minutes and given a phone number to reach to loyalty department. Then I called the given number spend 15 minutes described the whole situation and said she will now transfer me to the loyalty department, finally I reached to loyalty department, and waited 15 minutes to get the person and then I explained my situation 3rd time in detail to which she was not able to resolve.

So I took the day off for the whole install works for the safety of my children. After arguing with my tech he failed to install two of my services - he set up my cable boxes in all the wrong rooms causing them to come back (when they do) and drill my holes into my home - then the supervisor sets my appt for a day I can’t even take off. Like this is the worst cable company ever.

No cox agent has been able to resolve my issue and I am beyond upset at the inconsistency of their promises together with the continuous deceiving messages I've gotten from your agents. I am looking to resolve this quickly especially because I don't understand why it's taken 8 months to solve. I had my phone number ** with AT&T but decided to port it over to Cox. Our billing cycle began in August 2017 and the manager of Telegraph Canyon Cox Cable Chula Vista, CA told my brother and I our number was ported the day we were at the store. Few weeks later we noticed it had not been ported and we spoke to an agent over the phone again in September 2017. The agents continued telling me it would be ported in 10 days. Later we came to find out that the agent needed to submit a new form because this number had originally belonged to Cox in the past.

It appears that once or twice a week Cox internet service is out. Their servers are down on a continuous basis and I do not want hear that Cox is updating their servers because even if that were true that still shouldn’t affect customers much. I pay good money for internet and my service, as well as others, should be reliable. I should not have to use cell phone data at home.

Even when you ask a lot of questions, you don't get "all" the correct answers. Found out the hard way but just in time. I just became a new resident in RI. Once a week I was getting tons of literature/advertisements regarding their different packages. Myself and my kids wanted their Cox Gold Bundle for 119.99 Including their 400.00 prepaid card (after 90 days of on time payments) and FREE installation... Ok Nice!! I finally called their sales department 866-961-0190 on 03-31-18. I asked for their package and they also tried selling me their Automation piece too. Monthly payment together was 209.00. Not Nice... Negotiated to drop down to 173 and change with all their promotions if I bought my own Modem/Router with FREE insulation right? 173 and change including taxes and their equipment right? Sales rep... "This is correct!!"

Cox advertises bundles that are intentionally much less expensive than what your bill will end up being. They know this is true which is why their billing is set up the way it is. They claim you pay in advance for your service however that would mean that made a payment at time of contract signing. Since they know you'll be unhappy with your actual bill they wait 30 days to bill you and then bill you for 2 months and claim that you pay in advance. By definition, if you bill me 30 days later I am paying in arrears. But to get around that they double bill you. The online account services only shows the last 30 days of billing activity so in order for me to review the data I have to call in and sit on hold. I had this conversation with two people, both told me they bill in advance but couldn't explain how billing in advance results in billing 30 days later. I was transferred twice, finally to a supervisor who never came on the line.

In 2002, Cox sold HD cable set top boxes. I purchased one. Now, in 2018, Cox states the box is restricted and will not register the box. Bad Cox. They sold it, they should allow it on their system. BBB next...

Every single day there is a problem with the service Cox charges for. Every day, sometimes multiple times a day, I have to reset the signal to my box or modem just to connect to their server or get cable TV. If there is a program on TV I have to watch it while it airs. If I record it the playback is pixelated so bad the content is lost. But, not for the commercials. Commercials are always perfect. For over 2 months now there are blocks of time when I cannot open my email. These blocks like the one now last for about 6 hours. When creating my account for this site I was prompted to confirm my email; I can’t do that. I hate Cox. I will be looking for a better way. Just want to warn other people to stay away.

Cox claimed that an upgrade to HD TV was free. When we asked for the upgrade we were told that it would cost an additional fee of $2 per month. That's chickenfeed but nonetheless the basis of a lie. Recently they told us that their modem had to be replaced because it was so old that parts were no longer available to repair it. What a bunch of malarky. Modems aren't repaired. They're replaced and thrown away. Next they told us it would be free, followed quickly that if we want to have our phone work during a power outage we would have to pony up $30 to $50 for a battery.

Horrible place. I would never recommend to any. They shouldn't even have one star. They tell you one thing over the phone and another. Said they were coming out and never came. Told me I didn't need a deposit and then I didn't. Wasted my time on the phone for two hours.

I have had a business account with Cox for about 6 year. I accidentally made a payment for $ 1000.00 over what I owed on my current bill. After 8 weeks I called to see why they had not sent me a refund at this time. They told me I would need to email a copy of my bank statement to them to prove that the bill pay had cleared my account though they showed a $-900 account balance. It is terrible that they are treating small business this way. I have since switch to Verizon Fios and wish that I had done so many years ago!

SCAM SCAM SCAM, I got service with Cox a little over year ago. All I needed was Wifi. Nothing else. They offered me a rate of 48$ a month. After 12 month it doubled to 83$ just for wifi. When I called they told me the price was only for 1 year. They offered me a new rate of 58$. 3 month later was still paying 83$. Customer service sucks. All they tell you is this how they work and they can give a phone number to their loyalty department. I just found out that CenturyLink offers the same service for 48$ and it doesn't end after 12 month. It's unlimited. I wish I would have read some reviews before getting the service with Cox.

Does COX have any IQ standards for the accounting support personnel? Perhaps they select for low IQ? I went on their automated pay. Using my COX app, it showed that my bill for February was paid by autopay. But then I got an email saying it was 3-days until it was due, and not paid yet. Mixed messaging from COX, so I called an account rep, who looked it up and assured me that February's bill was paid. But the email was correct and the app and the rep were incorrect. So COX dunned me an $8 late fee.

I called customer service when I noticed my bill increased. Told them I was promised a particular rate, including taxes and fees, for a one year period. Asked the agent (a supervisor in the Loyalty Department) if I would have to sign a contract (back in November 2017). He said “no”. When I called to complain about the price increase, the customer service agent told me that unless I had signed a contract, I would be stuck paying the higher cost. Left hand doesn’t know what the right hand is doing at Cox. The customer service sucks!! I’m discontinuing service with them.

My mother-in-law recently had a problem with her Cox telephone service. She is 90 years old. The phone display was saying that phone was in use although it really was not. This left the phone unusable. So she scheduled an appointment with Cox. I went to her home and found that the phone power supply was plugged into an outlet that was on a switch. Yes the switch was turned off so no power to phone. I corrected this and the phone was fine. We then called to cancel the repair appointment. Later that month we received the Cox bill. Well there was a $75 dollar service charge for no services rendered. We called customer service and they said the technician did fulfill the appointment. Huh! So they fixed NOTHING! Too bad a big company like Cox feels the need to take advantage of a 90 year old woman. Shame on them. So if you read this and are contemplating using Cox please don't.

Not getting what I was told when it came to the Bundle. I was told 89.00 a month for the bundle. With taxes and all the fees it is 129.54 a month, I have have the service for 4 months and have increased the rate. Now I am paying 134.92. This company has the biggest scam going!

Totally frustrated with Cox. I have the bundle and it's a bundle of crap, no internet, no phone and no streaming. This happens a minimum of 3x per day. I'm so frustrated because I'm still bound to 2 year contract.

Cox contacted me in Nov to upgrade to their fancy Panoramic wi-fi at no extra cost to me, so I said okay. I was told download speeds up to 100mg, or whatever it is. After we got it, we were not seeing those speeds and were told that items not plugged directly into the modem might only see 1/2 that speed. We were not even getting 1/2, we were in the 30's. We started streaming some TV shows and it was constantly buffering, it was so annoying. I called early Feb. to complain, again,(on a Saturday night, spend 2 hours on phone with Cox vs. watching a tv show I really wanted to watch) and it was determined we must have a bad modem, they would send a new one. Waited a week, nothing. Called and spent another 2 hours on the phone with them, and was told the 1st modem never got sent out. Person ASSURED me that she will get new one sent out, I should have in 3-5 days. Day 5, no modem.

Cox cable is so bad... the contour box freezes up daily. After they changed it, it took one month and started all over again. The reps are clueless... they may be better than Dish but they suck just the same.

I requested for an upgrade and get a good discount. Tech supposed to arrived from 8:00am-10:00am. I waited and actually took a time off from work just to have somebody at home. 10:00am arrived and tech still not there. I checked with Cox thru Chat and Ana ** (Cox Customer Service) told me my schedule was not confirmed because I failed my 3rd party verification. I was shocked!!

We have been Cox customers for over 14 years. During that time they set up a home networking for us. When we had problems with it, the first thing they said was, "We don't deal with home networking". I told them that you set it up and now it needs to be fixed. After them coming out a couple of times and not fixing it, we gave up. Then, I lost my job. We went down to Cox and explained that we needed to downsize as I had lost my job. They said no problem and we dropped some channels to lower the bill. When all was said and done, our bill was higher than it was when we went in the door. We were then told that we had a special package and that when we changed it we no longer got the deal. We asked to get the deal back and they said no. Needless to say, I was very unhappy. Then, a few years later our computers died. We decided not to get more computers as we could do everything on our phone.

I was with Cox Cable since 2007 - over 10 years. I had Internet and cable TV with two connection boxes for two TVs. For over 10 years, I paid "rent" on those two connection boxes, pieces of plastic, old technology, since outdated, never replaced. I canceled cable TV last year and went to satellite, but kept the wireless service. It didn't occur to the rep to tell me that I had two pieces of equipment I being charged rent on, and needed to return. Maybe because I was still a customer???

Worst company ever. 254 a month for services. You call to see what you can do to get the bill lower. Not very much help. You cancel your service then you get a call from rude customer service. They wouldn't work out a payment plan on a 196 balance until I returned my equipment so I did and what happens!!?? I make payments every week to pay it off so they send me to collections. Adds extra charges for their awful service that I am not even using anymore and screw my credit score and send it to collections with an extra added $41. LMAO. Company is the biggest joke. Rudest people. They rip people off. I will go with no service before ever going back to that company. Unreal.

My family and I moved to a smaller town where it appeared that Cox was the only internet and TV provider. We paid for their service in a bundle as they always try to sell and at the beginning it seemed like a good deal 50 Megs internet, hundred channels and a phone service I didn't really want for $80 is a month. Then after the first couple of months I started to receive more and more gouges in my monthly bill. After several months of trying to get a reason and paper billing so that I could go over each charge they finally shut us off because we refuse to keep paying what was now a hundred and fifty to $175 a month without reasoning.

Terrible, greed oriented company that rips off the consumer any way they can - devious deception, extremely poor service, does not allocate a fair amount of their huge profits towards customer support or product maintenance, slips in unrequested upgrades on the bill, has deceptive information practices to mask their agenda of gouging the consumer. The list goes on & on. Monopolies are supposed to be against federal law but they hold a monopoly in my area and continue to exploit it to add to their revenue base. In a nutshell, they should be investigated and indicted by the FCC - Maybe even be subject to a class action civil suit!

My wife and I moved from GA. last year. We were customers of Cox Cable for 20+ years before moving. We returned our cable equipment before moving and then 9 months later get a bill for the equipment. I tried and tried to resolve this with these people only to get the run around and turned over to a collection agency. Then after paying these jackoffs their money, dinged my credit with this crap!!! So I called again to ask questions and file a complaint, never to hear a word form any one. In my opinion, Cox Communications is a rip-off and has THE SORRIEST service of any provider I’ve had to deal with.

I own vacation rentals. It appears that when they come out to work on the box in our complex it takes down our service in some of our vacation rentals causing renters to be disgruntled and costing us money as we have to reimburse our renters for the inconvenience due to Cox not taking care of the issue, they caused by not responding to the issue immediately. This has been happening for years. We cannot switch to DirecTV due to wiring in our buildings. So unhappy with not having constant dependable cable and NOT getting a quick service response!

Cox sent me equipment I did not order, did not disclose fees for the equipment I did order, and charged me to repair defective equipment they sent me. They are refusing to remove the $97.99 in fraudulent charges from my bill. I contacted them 2 days ago, and they attempted to negotiate with me to pay only some of the fees. Unacceptable. All lines were busy when the call was escalated, and was promised a callback within 6 hours. It has now been over 48 hours without a call. My service is being held hostage and they are threatening to suspend it if the fees are not paid.

Lost cable service on Friday afternoon. The attempt to reboot remotely failed. The fastest service call was five days later. I have been a loyal customer for 28 years and this is very poor service especially on Super Bowl weekend. I have been considering DirecTV. Maybe it is time!

I was calling to move my service to my new address and I kept getting transferred around - I’d been transferred seven times and everyone was telling me something different, (my local store is closed at this point so I couldn’t just go in for help). One guy on the phone told me that my area isn’t in the service range (it’s literally a street over from my old address). Then he told me I had to cancel my account and he transferred me to a lady to take care of that for me. when I asked her to cancel my account she told me I had to call a different number, so I called the number she gave me and it wasn’t even a real number. I didn’t want to be unreasonable, so I emailed the company first to explain my situation and the person was like, “Hi Deena, we can look into this for you. Respond back with the full address of your current address and the address you would like to move the account over to.”

I called them because they cut my cable off because they said I have interference in my lines. They have had my internet and phone off for 7 days even after I called a million times. They are not professional at all. I wish there was another provider I could use. They are very rude and the service guys look like they come straight out the projects with no idea about **.

COX provides the speeds they advertise, which is great when it works. The problem is the constant outages. In just 3 months of service with COX I have had more than 10 outages lasting multiple hours. Many of which are, according to COX phone support, planned outages. I can understand if occasionally there is something beyond their control. However, multiple times a month shows incompetence and terrible infrastructure. Even worse is when an outage is planned and yet the paying customer is not even notified of this planned outage in advance. COX implies that by purchasing internet services from them, you can expect to access that service at any time. Instead, with all the outages, this is a service that is only occasionally available and cannot be counted on.

Horrific experience. After being overcharged for many months without notifying me that my bill will increase, I tried to contact Cox. Had to look up the phone number because the phone number is not in the emails it sends to me. Finally got ahold of Lou in the loyalty department after being transferred three times (Caleb in billing was very helpful in providing info but wasn't able to change my package). Lou was very unhelpful and appeared to not understand, requiring me to explain many times the simple overcharge. Received many conflicting statements making me wonder what the truth is in what. After much unproductive conversation and long unproductive pauses, I decided to completely cancel with Cox. I will not deal with a company that requires me to deal with this type of harassment every time I try to find out why my package/bill has changed without me being notified and how to change it.

My mother has been a COX customer for 27 years. She was told she could lower her monthly payment by $10, she would just need to upgrade her cable box. What should have been a simple procedure quickly turned into a 3 hour long debacle where my mother was on hold 4 different times, with several different people, trying to resolve her issue.

I went from a simple internet fee and upcharged to a silver bundle. The technician, charged me and came early (before I was there). He took my personally owned Cox modem that I recently bought from COX. I want it back btw! He put the new modem that was to cost me anywhere from $7 per month to $21 per month (take a guess which one Cox hit me for). All to get higher internet - which he did not turn in until 2 week later - at a cost to me. My bill is now 90 approx dollars more and I feel cheated. I want my modem and I WILL CALL THE COMPETITION. Cox is dishonest. I was told my final bill (before switching would be $133 ish -counting taxes); then the nice technician came before the alotted time and stole my modem. The one I just paid Cox $175 for a few months previously.

I have noticed big change in customer service, & overall performance as a company. Latest issue: Cox recommended laying new cable - has resulted in a wait of 3 months. They contract a company to paint where water, electric, etc. are located (neon colors in the street as well). They pull permits before digging. From initial contact with Cox (Nov. 2017) to Jan. 1, 2018, I have just found out, someone wrote "cancelled" by mistake on the work scheduled. Then I was told work would be done Jan. 2. When no one showed up, I called to find no permits had been issued & work moved to end of month. I had cancelled other appointments to be here which "would take all day". No call to inform me of the change. Completely fed up, this time I cancelled everything. I was told that I had to call the contractor to clean up the neon paint. Since it's their contractor, I told Cox to call; not my business to clean up their mess! I'm still waiting. Will look for other provider!

I have Cox service for 1 month. Since then my cable has bad reception. Channels don't work and the waiting couple minutes to show, internet keeps disconnecting, my first bill was $125 dollars. It is terrible service.

My experience with Cox Cable is not good. First of all, I did not approve to get Cox in the first place. They must check their computers and see that there is NO ACTIVITY GOING ON. I sent back the box back in March when it mysteriously showed up at my home. And now they sent me to collections. Also they are messing up my credit score. I'm not going to give in and pay for something I freaking don't have. Come to my home and see for yourself. I will NEVER sign up for Cox Cable. I will NOT recommend them to anyone. Thank you. Unhappy non-subscriber. P.S. I have a picture of Cox saying that they unsubscribed me. And they will not bother me anymore. Yet they are still harassing me and sent me to collections. Cox is a bad company.

I paid $100 for the serviçe & installation. Made an appointment for Tuesday. When the day arrived, the guy didn't know how to install because he said he couldn't find the wire. However, I installed the service my self when I was Verizon. They only shipped the equipment and I was the one who installed. So how couldn't that dumb ** not do it? He called to his office and offered to come within 7 days, I told him I wanted to cancel the whole thing and I wanted the money back. He left without even saying anything.

I called Cox to discontinue Contour. I spoke with Josh. I was told that by adding Contour TV App, I would have a discounted rate on my bill. I also would have HBO, Starz, and Showtime if I downloaded their apps as well and entered in my Cox username and password. I downloaded that app and have local TV’s shows on my iPad/phone. None of the other apps worked. I called and was told that was incorrect information. Not a big deal as I have several other movie apps. Looking over my bill I see that I have now been downgraded to slower speeds which I didn't agree to.

Called Cox Cable 12/7/17. Said mail or go pick up boxes. I went picked up from Cox store Charleston & Rainbow. Reps Mary & Freebies said just plug in wall. Found out no cable thru Christine. No cable on since 5/17. SAID send out technician put hole in wall blk cable cord. Vendor Co. name Prince 12/11/17. Tech Abell ** cable on 1 TV hooked up other. LEFT for Dr. Appoint. Came home. Turned on. No signal. I called Cox for next 5 days. Sent another tech. He asked me what guy did you hear used blk cord. They don't use them. He left. Didn't come back.

On my second contour cable box now and the picture quality changes from great to lousy constantly. I only had two Motorola cable boxes in 10 years prior and never had this problem until they started to go bad. Getting sick and tired of it and will look at other options next year. Yeah I've had the contour box refreshed several times and also checked all of my connections.

I got a new BUNDLE package for TV+Internet and Phone calling and was paying 124 USD in the month of August 2017 (Account # **). I was told unlimited overseas calling by the sales team as part of this BUNDLE Package. After 2 months of usage (Please note not the first or second month):I received around 350 USD charges to make calls for country Kenya. The reason which was told to me was interesting: I was told that I was saving 2 Dollar less than another BUNDLE package hence this country was NOT free. I said ok revise my plan and I started paying 126.62 USD. Despite several followups and tickets raised the charges never got reversed. Today on 12/11 finally I ordered for cancellation. My FEEDBACK: This BUNDLE package is having lot of hidden things which salesperson will never tell you. Please AVOID COX or be double careful while purchasing any Bundle plan.

Cox needs to step up their game. I get OUTAGE EVERY WEEK! And I’m so tire of Cox always having outage every week!! And no they’re not 1 hour or 2 hour long. They are 3 hours!!! Like are you serious? I didn’t pay $$$ bucks for a damn outage every week. You only have one job!! Do it right!! I don’t understand why there is ALWAYS an outage every week!!! I’m about to cancel Cox if they wanna continue doing this.

I have had Cox for over 10 years and in those 10 years I have had my bill go from 89/month to 161/month without adding any services. About a 6 months ago I dropped my TV package, which lowered my bill to 78/month but just last month I received a notice that since I don't bundle multiple services there was going to be a $5 fee added to my bill... so since I don't pay Cox enough already they decided to add a fee. This company is ridiculous and is a perfect example of a monopoly! I'm getting ever closer to sucking it up and switching to the ** DSL alternative just to avoid giving more money to this horrible company!!

In 7 years time our bill has gone from a $100 to $300 for basic internet and cable. That is nothing special, customer service sucks, a greedy corporate company that doesn't care about keeping customers.

I was moving to Virginia, and the recommended cable provider was COX. On November 17th (two weeks in advance) I scheduled an installation. The Cox technician was scheduled to arrive on Monday 8:00 am November 27th. The technician arrived, attached a device, messed around with the wires for a few minutes and claimed he could not get a signal and he would get another technician. He stayed while we scheduled the technician for the next day, Tuesday afternoon, November 28th. Tuesday came and went, with no technician.