Cox Cable Reviews

If you can avoid! Paying over 300.00 for the top wifi and can’t run 2 tv’s and cellphones off the wifi. Call customer service and their solution is restart! There is an outage at least twice a week. They don’t offer any other cable services in this area. Avoid if you can!

Cox Cable is getting a significant increase in December. If you view your bill, you will see that some of the increases are astronomical! I had a contract with them until 2026 but they are not abiding by that contract, saying that it was a "term agreement" not a contract so they do not have to abide by it. I was told that the economy is bad. Well, well, I didn't know that. The "customer service representative" (and I use that word lightly) didn't even know what my monthly bill was. I asked her how much it would be and she said I was currently paying $256.00 so my bill would be $266.00.

I signed up for home internet and mobile. They gave me the wrong speed, and refuse to give me the internet discount since I signed up for mobile. Bad company, with unnecessary data caps and bad service; with a monopoly in the area.

I came out this morning and found one of Cox Cables distribution lines was about 2' off the ground where people could trip on it. I opened a chat with them about their cable problem and it took ~1 hr to get them to schedule a tech to come out and look at it, but it will not happen for a day. They clearly do not care if anyone gets injured from their cable being at trip height and made me spend way too much time flagging their problem.

I have never dealt with a company that was so unethical, imcompetent and unprofessional. I cancelled my internet service early May 2024 and was told to throw away the modem b/c Cox was getting all brand new equipment. Unfortunately my mom passed away the end of May and I wasn't aware that Cox continued to auto-bill me $90 a month for the service. I didn't notice it until the end of August. When I brought it to their attention, after several calls and so much time, they wouldn't give me a refund. I couldn't even get a manager on the phone to speak to me. I was then told if I don't return the equipment, I'll be charged another $230+. I fought this too but to no avail. I only paid the equipment charge so it didn't affect my credit. Essentially Cox stole apprx. $600 from me. If you need internet or tv service, do not use COX, - contact Verizon. They are the best.

It’s great when it works but routinely is down over the last month. In addition, goes out sporadically for a few minutes at critical times. Staff can do nothing except sometimes apologizes. Often blames my equipment. Either way, I end up without internet for hours each week. No reason other than there is an outage. Today they blamed my equipment.

I switched to COX and they were supposed to have a higher speed. Their customer service is terrible. I keep getting outages in my area, and then when it goes back up the WIFI is super slow. I tried to call COX to ask about a different Wi-Fi device and because there are intermittent outages the COX phone system says they can't help and hangs up on me. I want to talk to them about the WIFI device. Since I've switched to COX it has affected my work as I work from home, and to add insult it's twice as expensive and I can't get any support.

This is the worst customer service I ever received. When I first had Cox install internet in my home they pushed me out an entire week but then in the date of service installation I waited for 4 hours and nobody showed up. To make things worse, when I called I couldn’t get a hold of anybody. Now I am having trouble transferring my service to my new address. When I first called I specifically told the rep on the phone that I needed service to stay in at my old address for a week and turn it on at my new address sooner. He said I would just have to move the mod m box to my new location and that was it. That was a lie. All they did was turn it off at my old address too soon leaving me without internet and when I reached out online, all their only solution was to try to upsell me. If that wasn’t enough, the next day when I got it turned back on, I told them to move the transfer to a specific date which they never did. And now that the transfer was completed my internet is not working and they refuse to adequately compensate me.

I ordered COX internet, set up installation and was excited for new services! The installation day came and went. No one showed up. No one even called to let me know anything. I reached out through the chat they have and was told, "We will let your technician know." No one called. I rescheduled and yet again, no one showed up. I honestly do not even know what to say. I called back and asked if they can give me a discount or incentive to follow through with my order. The reply: "Before we can provide anything you need to start services!!!" I had a very negative experience and decided not to go with COX.

Cox Communications is a direct portal to Hell and once they have their hooks in you…Believe you cannot extricate yourself from their greedy claws. I have been a customer for decades, bundled with TV, phone & internet service spending literally thousands of dollars annually. Over these decades, every time we experienced a “problem” with their service…They send some technician over to replace cable. Look at the photos, my house has 50 miles of coaxial hanging off it…Literally! The workmanship and shortcuts taken are abysmal. So last year when I was planning to replace my roof and fascia, they sent a guy out who said, "We could rip out all the cable hanging off the house (and inside cable too) and run a single short line into the house and run everything off WIFI…no charge. It would take an hour or two at most." However, it rained constantly that Fall season and our project had to be postponed.

I’m not actually a COX customer- Thank god! In the last 3 months I’ve been receiving my sisters, my parents and the gentleman who bought my last home 5 years ago bills to my email account. At the bottom of the bill it states, “If you received this email in error, please contact Cox at 800-234-3993.” I did just that, spent 15 minutes with 2 “lovely” and very customer oriented individuals who told me there’s nothing that can be done. They went on to tell me the listed account holder would have to had provided my email address for me to receive their bill and only they can remove it. Interestingly enough, those individuals haven’t been receiving their monthly bill. Way to go Cox. I see nothing has changed since I chose a new provider 5 years ago.

So, since BEFORE the storm on Tuesday (the Tornado that hit Parma), the service has been in & out & I work from home. I can't have this. They are supposed to be putting fiber over here, which I am patiently waiting so I can leave Cox. My internet has was back working since the storm, but back out again. When I talk to the rep, who I could barely understand, first he said there were "outages" in my area, when I went off on their ability to handle a little wind (again, AFTER the storm), he then put me on hold again for 10th time, only to come back and tell me, it is interrupted because they are building it to make it more reliable...huh? We're making it worse, so you can enjoy it better! Did I hear that right? Cox is truly THE worst internet service that is surprisingly one of the largest. As SOON AS AT&T gets fiber here, I-AM-OUT!!!! They should be tired of giving out credits. Also, we all should consider a Class Action Suit, just saying.

Unfortunately the cost of my service continues to escalate by an appreciable amount annually, and unfortunately the service I am provided continues to de-escalate, as it gets worse and worse as time goes on. Today, I had 2 small issues, it took me 2 phone calls, (the first one gave me incorrect information, so I called back), to get the issues corrected. Total time spent on the phone was just shy of 1 hour! And part of the problem is that as I was transferred from one unknowing to another (I believe I spoke to 5 different people), only the final person spoke clear English, the earlier ones were not understandable, as they barely spoke english, and this is a big time problem with many company's support staff.

The worst customer service I have ever received... You can tell the reps are from an outsourced company. Reading from a script, not speaking clearly, keep putting you on hold to try and figure out what the problem is and then made an appt for a tech to come out for a time I told them I was not available

If I could give you zero stars I would! The constant outages are more than a hassle, they are a disruption of life and business! I can’t wait for ATT to finally get fiber in my neighborhood so I never have to pay one more penny to this horrible company! I feel bad for all your employees when your outdated infrastructure is replaced with service that people can count on. Sick and tired of wasting our hard earned money for subpar services.

Not a good service. I have 500 mbps and 500gb a month. I have to call Cox every two weeks cause all of a sudden my Xbox won’t connect but everything else will. When I call them they fix it but why do they keep making me have to do that. Now I’m trying to call and they say there is a outage in my area but if there was an outage in my area and that no one can speed it up? Then why will my t.v pull up Netflix or Hulu or YouTube. My phone works with cellular turned off showing WiFi signal. They just don’t want to deal with their CUSTOMERS. Imagine that. A company with very bad customer service. They suck but it’s monopolized so we can’t do anything about it. They are the only internet around so they hike the prices and lower the service.

I was told by a Cox employee over the phone that they would be able to match my promotion fee I was originally paying. They said they would but I would have to call back in 3 days. I thought that was strange. I get a different person on the phone when I call back 3 days later like I was told. The person tells me, "We can’t do that." This was also all recorded. Very unsatisfied and given the runaround. I do not recommend.

Absolute garbage. I moved out of my last apartment on May 30, but then got billed for June and July. My account's been closed, but my card got auto-billed regardless, and I’ve now called about 5 times (separate days, each call a long obnoxious experience of being passed like a hot potato to various departments, having to re-explain my issue to each new person)… Several official requests for refunds of my stolen money submitted… All subsequently denied by management with no satisfactory explanation, prompting a new call. Cox literally just billed me for months I was no longer living there, the internet box UNPLUGGED… Stole my money and refuses to refund me. Insult to injury, I get an exhausting frustrating runaround every time I try to address it. I will be filing a complaint with the Better Business Bureau.

If I could get away with negative stars that would be more accurate. Cox customer service and reps don’t understand clients nor are they trying to help. Also, the amount of disconnects that happen when you call Customer service is ridiculous for this to be a communications company…. Their communication is terrible and pricing continues to increase for this horrible service. I have been with Cox for 10 years and customer service and pricing has only gotten worse.

Worse customer service ever, they treated my 82 year old mom with such a disrespect, Cox Cable if you read this shame on all of the people that answers calls. Terrible experienced, everyone should boycott this company. I only spoke to one person that was nice, one out of 6, that is horrible, they should not do the job if they hate it so much. We tried to get cable and told us they would be at my mom's house today, nobody ever called then later I chatted with someone online and they said she had to pay for installation when nobody ever told us that, nobody in this company knows what they are doing, nobody notates the account to read the last comments. It is awful, we are done with them. Cox you are the worse cable company with the most horrible customer service.

Cox is fine until you need something and then their customer service is impossible to deal with. I had to cancel their mobile service because I was transferred around for three hours and nobody could activate my new phone. In the end, it was easier to just go to A different phone service with a store And switch to that.

I've had Cox bundle service since they started their operation over 30 years ago. There have been issues over the years, but not like recently. Renegotiating rates every 1-2 years has become a hassle. Unfortunately in the last couple of years, TV service has been at its worst. It's out more than it's on during extreme weather; heavy rain or intense heat. After having all equipment inside my house and out replaced, I'm told the issue is with the main lines. I don't understand why it's so difficult for Cox to fix. Except for a very few, and I mean a very few, customer service is the worst. They're rude and rarely helpful, feeling as if they're reading from a script. I write today because my service is once again out from the heat. In all good conscience, I do not recommend Cox.

Unfortunately Cox is about the only option for internet/cable in this area; we are constantly having outages, especially when tourist volume is high. They closed the Destin store, so Ft Walton is closest to change equipment, which keeps failing. Customer service on the phone takes forever and when they determine that they cannot help resolve your issue, it takes almost 2 weeks to get an appt for a tech to come out and warn that you will be charged a service visit fee. Cox charges extreme monthly payments for less than marginal service. Will likely drop all TV services and switch to streaming services only, however, I don't trust their internet speed to function properly. Many times when the speed has been tested, it does not come in at the rate they are charging for the service.

It is sad that Cox takes advantage of people that don’t have any other options of internet. I left cable long time ago because of their bad customer service but constantly want bump up the rates but with internet I don’t have any other options. Shame on you cox....

Terrible! There always seems to be having an outage, or "undergoing maintenance being done, to help improve service", only the service never improves after 3 years. Avoid at all cost, they don't seem to care.

If you value your sanity, avoid Cox Internet at all costs. This company has redefined incompetence with their astounding ability to combine exorbitant billing with abysmal service. Despite paying premium prices, I have been graced with an internet connection that simply doesn’t work. Upon calling to report this issue, I was met with the feeble excuse of a fiber outage that was allegedly being fixed that same day. Here I am, four days later, still without internet.

Cox Communication in Gainesville, FL is the worse company of any industry. My internet must have gone offline probably close to 20 times in the last 30 days. Wow... I am just amazed they are not embarassed by this extremely poor service. Fortunately there are other internet providers in the area now, so I am very likely moving onto a new provider soon.

They are horrible to deal and expensive. The only way to lower the cost is to call every year or 2 to see if there are any current offers. Then usually they mess up your bill for a couple months before it’s fixed. If they didn’t have a monopoly in my area I would switch. But I literally cannot.

It was a good company. I've had their Internet service for 3 years. I had not had a problem until recently they have turned into Viasat or Hughes net. Scam company. My service has been going out like crazy. I called to get them to come out for the first time in 3 years and they make me add a monthly charge. They have gotten 4 grand from me with no work required the first time I ask for them for upkeep because I've been with them 3 years. They charge me 10 dollars extra a month. Scam their name is not Cox anymore it's Viasat.

I have been with Cox cable for years. In November I am done with Cox. My bill in January of this year was 147. Then it went to they said that I had been locked in for a whole year that wasn't true. So granted the affordable Care act was canceled.. so now I'm up to 209. So I called in and I had the easy connect internet for $30.. brings my bill to 161.. well that's a scam too now they're telling me my promotion will be out of date as of November. So that means another pricing crease. It's a constant pricing crease with this company. Unless you can afford Cox don't go with this company. Go with Hulu or go with one of the other streaming services. Now with the new $30 internet it makes me wonder if it's going to buffer constantly.

Worst customer service in the world. They are a multi billion dollar company and they can't waive $30 measly bucks for someone who is homeless and didn't even use the service for the last 5 months. Any other place would wave it no problem since there is absolutely no usage on the account.

My mother passed away in March. Within 5 days, I had contacted Cox to let them know about her death and returned the equipment as instructed. Her account was given a small credit for her overpayment. Two months later, a bill came to her address for $30. I called Cox to straighten this out. They apologized and said it would be taken care of. One month later, another bill came, this time with an additional $50 charge for a 'returned payment fee'.

Don't get Cox. It is a rip off. Prepare to watch your monthly bill to increase for no reason. They have the worst customer service. I advise you to look elsewhere. Sure cox use to be the best in town. Not anymore though. There are many other providers with better prices with on cap on data usages.

1 star is too much. We live in Chula Vista CA and pay a lot of money for Cox service. The internet goes down every single day 2 or 3 times for 10-15 minutes or sometimes more, we are unable to use any electronic devises including the tv. Cox is aware and has yet to issue an apology for the inconvenience! Filing a complaint with the FCC!

Had been a customer for 15 years, and my personal email is tied to Cox.net. Generally reliable service, but recently prices increased without a recognizable increase in performance or service. Customer service has dramatically declined in last 6 months. After cutting cable (saved hundreds) and increasing bandwidth (thanks Covid), I received word that Cox would be transitioning its cox.net email serve to Yahoo. I have been waiting for months for the migration to occur, after which I plan to completely disassociate from Cox. But week after week, no migration. I had been told March, then May, then June, now early summer? In the meantime, they are still clipping my coupons for internet service that is more expensive than what others charge... Can't wait to transition to Yahoo email so I can obtain faster service for lower cost!!!

So let's talk about how horrible this company is when a customer passes away. I'm trying to help my younger brother in the wake of his mother passing away and I needed help switching some information on the account as well as politely asking if it would be possible to waive the last month's charges as the customers (my brother and stepmom) were understandably not at home. As someone with about a decade of customer service experience, I really thought this would be easy. Not at all. The first customer service agent was not even listening and asked if my stepmother could "come to the phone". When I spoke to a supervisor, she told me that I had to go to a store and it was likely they were not going to help at all with waiving a charge but "Cox is there for their customers". You guys are ghouls and I hope you have these same difficulties when trying to navigate a loved one's death. Grow a soul.

This is likely the worst large cable, internet & home security company you'll find. If you're in their area I strongly suggest going with Dish Satellite if you're able to. They're not perfect but guess what? Their service has far more channels & less issues than Cox. I had Cox for yrs in 2 states by force, because I was in their monopoly. They're ruthless, expensive, rude, not customer service oriented, lack appreciation nor understand, that without customers they wouldn't have jobs. The service constantly went down with zero explanation as to why or notice! So if you're watching a football game, good luck! It might go down on that big play for the win!

Tells you your bill is due a certain date then turns the bill over to collections 2 weeks before the due date for absolutely zero reason and no warning, to tank your credit 100 points. This is a very common problem users of Cox run into. Just don’t use cox.

Worst company I have ever dealt with, continues increases in cost. Have a problem, local office staff has very little capability to resolve issues. I would put up an antenna before I would do business with Cox. TERRIBLE

I currently only use Cox for Internet and Mobile their Internet speeds are great and reliable. However please be aware of a typical sales representative they have name Victor **. When I switched my internet service to my new home address he told me 2 inaccurate pieces of information that nobody at Cox Communications did anything about. The first thing he said that the modem would be free and that I would receive a $100 gift card. Well I never received the gift card and I am now being charged a $15 a month rental modem fee. He was very deceptive just to get his commission and credit due to providing false accurate information.

I've had the worst experience with Cox. They must train their customer services reps to lie. I've been lied to twice already and I haven't had their services for 6 months yet. Their service drops and the cable is too high for their horrible services all around the board.

This is the worst wifi I’ve ever experienced. The customer service is awful and they either don’t know how to do their jobs or are waiting to screw people over. Some people pay $40 for the same exact wifi that other people are paying $100 for. And if you do cancel, they deactivate your account immediately so you can no longer access your proof of payment history and then make you repay $300 for a router that you have already paid for saying “sorry you have no proof you paid it because you can’t access your account.” My husband paused our wifi, paying $10 every month, while on deployment for 8 months. How did they repay him? By canceling his wifi subscription for no reason, not refunding his money, telling him not to return the router that he had been paying monthly for, and then months later they come after him with a $300 charge to repay for the router again. They are absolutely awful people.

What a total rip off! Back in April 2023 I called COX to cancel the service. Years into the service I noticed they continue to charge me for service stating I had a contract, I later found out there was no contract or need for their terrible service. My mother pass on April 2023 therefore I try to cancelled and they stated no problem and they continue to charge her estate until now. So basically, they can choose to charge you whatever they wish and for the longest time if you don’t catch it, we were out the $950.00. A total rip-off.

This company has horrible service phone. Goes down for days and they send emails saying it will be restored by a certain time and then they send those emails every 4 hours. You call and they can't tell you anything. There are better options. I am going to fire them.

What a total rip off! If you have any service through COX I advise you to check your bill with on their website or on your paper bill. I was getting a paperless bill since I first started service with COX. I would simply pay the bill and move on. Two years into the service I noticed they were charging me with a Homelife service I was not using or authorized them to put on my account. After I called Cox to discuss this issue, they told me even even though the service was not provided to me since December 2021, I am only due two month reimbursement. So basically they can choose to charge you whatever they wish and if you don’t catch it, you were out the money.

Cox is the absolute worst when it comes to helping you with your service. I've been dealing with terrible service from cox for approximately 2 yrs now. If I could go to another company I would but cox has a monopoly over the entire area where I live. I've been promised to be compensated for poor service for such a long time and that has not happened. I'm gaslit by the techs and I'm leaving this review because if you're in an area where you actually have a choice then don't choose cox. It's such a headache with the buffering. If you talk to anyone they'll lie to you and then send someone out to lie to you some more.

Don't do it. They are terrible. Please just go with anyone else. If we use other provider for a couple years those services will be bigger and better than this company ln a few years. Just choose any other company.

Absolute worse internet service you could ever deal with. 0 stars if I could. Today they came out to install someone else's internet and disconnected mine. How dumb can you be? This kind of thing has happened multiple times and you cannot talk to anyone with a brain by calling in or using their chat.

I had an "upgrade" done to my service after the initial billing period ran out. My upgrade was a fiber upgrade but the performance was not as advertised. The install that was done on the side of my home was the worst network install I've seen in a very long time. I have excess loops of wire hanging off the side of my house and the box they installed doesn't close. When I called to have it fixed the tech they sent said he couldn't do anything about it and I had to call back. When I called back they said they would schedule it and call me back. Never got that call. Now I've changed my services and called to have their equipment removed, I was told it's my property and my responsibility to remove it. Not only did they do a terrible job installing their equipment but now they won't remove it.

Ordered home internet and Cox mobile. Was told my bill would be 30 for my home internet if I would use cox mobile so I did. 45 + taxes plus the 30 for home internet so 85.00 I live in an rv and moved into the new park February 1st. All 3 lots they placed me in during the 15 days I was there had no power. They have charged me 189.70 for the change of address even though I was at the same physical address. Explained the situation and they refused to waive the fee. Was also told that my home internet is 57.94 a month with my cox mobile service. So needless to say after ALL I've had to deal with the woman at the store today was so INCREDIBLY RUDE, rolling her eyes.

My elderly mom has had Cox Cable for many years, so you'd expect she'd be treated well as a long standing customer. Her service is frequently interrupted either for outages or maintenance. When that happens, the TV goes down & she cannot use the service. It does not self-correct. She has called in for assistance but the customer service agents are not prepared to walk her through how to reset the TV. If we are around, we will call in for her & have them walk us through it. Even though we are more tech savvy, it is not an easy process to get the customer service agent to know what's needed to restore the TV. It's all been made too complicated in my view.

Unfortunately, Cox is the ONLY choice in our area for cable and internet and they take full advantage by unreasonably high costs and extremely rude customer service representatives. Even when info is typed into chat per their request, they don't read and require repeat. Even after providing full name, address and other info they requested, rude associate said "since you can't provide your full name, I'm disconnecting"!! Prior to speaking to that one, was online for 1/2 hour w/ another and I clearly stated exactly what I wanted and received reply "you've got the right person to help you". After 1/2 hour, he transferred me to dept to try to sell more rather than my original request! I cannot wait for the very next provider to open in my area. Not only will our household move, but surrounding neighborhood also have similar experiences. They are just HORRIBLE.

This company gets bad reviews all over the internet, but I had luck with them, until the past 1.5 months, they lie, they sign you up for service promising a new rate, bundle to add more of their services and they never gave me the discount. I called again, they said they would. I qualified back then, then they downgraded my service and said they can't honor the rate, because their employee made a mistake. COX makes mistake CUSTOMER PAYS.

The experience at the store in Fort Walton was good, although several mistakes were made that took many calls to correct and pretty much all of the service people continually try to get you to upgrade. Allen said my mobile bill would be 62$ and change per month. That's for 1 phone with unlimited and 1 with little data but to get the deal I had to do EasyPay. 4 days ago I was informed I had almost reached my data limit. The graph said web searching and browsing, games, etc were used but I have never browsed or played games. When I called I was told [I have screenshots of the person's name and the convo we had on chat] since i don't have a Cox modem they could not track my usage. So I said then you must be just guessing! My bill came out of my account and it was more that I was told. I will be getting a different provider ASAP!

A great experience with this team. I don't know how many times I've had to get cable drilled through to fiber but Brian headed the whole op like last time but with his son this time. They said it would take three days. They did it in two. God bless the whole fam. Cheers!

This company has only made errors in my file in their system the entire time I've had internet with them. I am severely disabled and they have overcharged me and still refuse to fix their errors to this day. I've spoken with over 15 employees about this and they all make me repeat the information and tell me another dept will help me, then they transfer me and make me do it all over again. Sincerely I have never been treated so poorly as a disabled person by any other corporation. Boycott Cox.

My 89 year old father became ill and went into the hospital and died 4 days later. As I was helping my mom with funeral services and other death responsibilities she made the comment that some bills were due. My father always paid the bills. She got the checkbook and paid some bills. The Cox bill was overdue because my father was in the hospital dying. We drove to the post office and I personally handed the bills to the postal worker. Later that week my mom went to a local Cox office and tried to change the bill to her name since my father died. Reggie told her the check hadn't cleared and told her not to pay anything yet. He said she would have to open her own account and he set up an installation date for next Thursday.

I ordered MGM+ and Cox’s system refused to allow access to On Demand programming. I contacted customer service FOUR times. Terrible attention to the issue. After TWO HOURS of attempting to diagnose issue, I finally was able to get them to cancel the subscription since their connectivity is AWFUL. My sincere advice as a Cox customer is to never, ever, ever order a subscription service through these charlatans. Simply order the service direct from the provider. That way the service will actually work. Cox is sluggish and molasses-slow with terrible customer service. Disgusting corporate juggernaut that cares not one whit about its customer base. It should never take two hours to solve an issue when Cox Cable is supposedly the best in the business at offering entertainment to its customer base.

Traded in DVR box as it was not recording properly. Hooked up new box and no signal. Support ran all their tests and said that I needed a home visit for $100. My son in law came over and reprogrammed my remote to the new DVR. Problem solved! I recently had to call Cox because they had my billing wrong. I was talked into getting an upgrade service on a contract. The only problem was that when I took the modem back and got the new one, I can no longer record 6 shows at a time but only 2. That was not the deal I made. When my contract runs out I am searching for a new server. I am constantly dealing with people that care less about their customers.

Zero customer services. I can't wait until another cable/internet (fiberoptics preferably) comes to my area to give COX competition so they will have to provide customer services to their customers. Right now, they have no competition, but LUMOS is coming around this area soon which will help us out from this abuse in prices.

Cox Cable performed an upgrade in my neighborhood on 10/31/23. Since this, cable and internet is worse than it was in the past. I'm convinced they did an "UPGRADE" so they can now raise rates like everyone else has been doing. Whether this is true, the service is WORSE! Very unhappy and disappointed.

Over an extended period, I have unfortunately experienced Cox Cable Customer Service Representatives intentially mislead and outright lie about resolving service related issues. It's not until you receive your bill will you find out the truth. I highly recommend keeping detailed documentation if you have to utilize Cox Cable (due to location and other options). This has happened repeatedly, therefore, this appears to be an institutional problem.

Very unreliable cable and internet service. It goes out at least twice a month. Do not depend on this company, if Cox didn't have this neighborhood locked up and I could change service providers I would do it immediately.

Three days ago I spent one hour and 42 minutes on the phone with four different technical service representatives explaining that I had a defective pod in my Cox MESH system. The first representative escalated my call to an "advanced" rep. who told me that they would replace the pod and that he would transfer me to an agent who could help me. Of course that agent disagreed and told me that Cox wouldn't replace the item and that she could transfer me to a different agent to discuss this. After a very brief and cordial visit I was cut off in the middle of that conversation.

Address the original complaint of the Cox TV disconnected, uncommanded. I tried on-line suggestions, called customer service technical department to get the TV connected. Nothing worked. They suggested a service call to resolve the problem. They also waived the service fee. The technician came. Fix my TV connection. Then I got a bill for $387+ that included installing an internet that I DID NOT REQUEST. All I want is what I paid for which was Cox cable TV connection connected. First call was to ask about billing. I was told they could send a form that would resolve the issue. 2 weeks later no form receive. I canceled all TV services with Cox, I now use SLING and Netflix (no commercial). Total cost $65 & Loving It. :)

I spent 10 hours last month trying to cancel my internet but was talked into staying with this company for a lower rate on internet if I dropped some services which I authorization only to find out this month that they didn't do anything except move my bills to this month. This is deceptive business practices and taking advantage of a traumatic brain injury survivor, I have tried multiple times to resolve this but Cox employees are undertrained and incompetent and do not know how to do their job. I'm seriously considering legal action against this company.

They have the worst customer service support I've ever experience in my life. Rude people who don't want to assist customers. Instead they want to waste time going round and round arguing instead finding ways to assist the customer. They need serious training on what good customer service is.

Worst Company on the Planet! We have a blog of 16,000 views and growing. Most of South Orange County California experiencing the same 16 days straight of Service Outages. Service outages 1 am through 5-6 am daily Service Outages and for the last 3 days straight 100% outages. No WiFi, No internet connection even when your computer is plugged directly into their equipment. Negligent Misrepresentation. It is the law for Companies to paint a true picture to Consumers. Their Panoramic WiFi advertisements state that they provide wall to wall panoramic service throughout your home. There is no WiFi 4.5 feet away from their equipment. Other neighbors recommend joining them in changing service providers to Starlink, Att, Verizon, anything but COX. They know this is causing us extreme problems and should have come to repair by 8:00 today, instead I have to wait for a maybe Thursday appointment. Run. Don't walk away from COX.

In September 2022 we spoke with Fredrico in the Loyalty Department at Cox. We were told that we would have our rate guaranteed at $193.31 for two years. Recently, our rate went up to $202.66. I called the Loyalty department and Spoke with a rep and then his manager, Joe (ID **). They both said that what we were promised in September is not guaranteed, since it was a verbal agreement. We are so fed up with these lies that we are in the process of completely getting rid of our Cox TV and internet. Also, the sound on all of the tvs connected with Cox will stop playing for a few seconds regularly, every day.

Attitude and service are terrible and when you call them you get the hold and auto response and no one cares, since they know they have monopoly, I called them. Stayed on hold for an hour and then nothing,

The TV service is at best is only partially available. I had no service from noon Friday Dec 23, to the evening of Tuesday Dec 27, 2022. Multiple calls to Cox did no good. Since the service was resumed it has been spotty at best as I can't change channels without a hassle. I keep getting a "We Are Having A Problem" on the screen. While trying to use the Channel Guide it jumped from channel 204 to channel 500 on its own. One neighbor that experienced the same outage has already moved to FIOS service. I have been with Cox for 30 years but I have had it with them. My needs for reliable service has not been that important to them.

I was on the phone with Cox Cable for 5 HOURS trying to get my billing sorted out correctly. My account was paid in full and on time. I had bank statements and confirmation numbers to prove this. What followed was a 5 HOUR process of being transferred to different departments and being hung up on 3 times. Each time, I would have to call back and be on hold for 20 minutes before I could speak to a customer service rep. A phone call that should have taken 10 minutes took 5 HOURS. I repeat... 5 HOURS!

I called to find out why I could no longer access HBO Max because I've been watching it for free since I got the cable package. She first disputed that I ever had it and every time I started a sentence, she interrupted. If you're going to work in customer service, DON'T interrupt your customers!

It took weeks to get the initial installation because they do not keep appointments. Yet you take off from work to be there to let them in. They brought a faulty box, then replaced it with an old box (without time showing) as a temporary solution. Two months later I still have that box. At least once a week I have to call tech support because I can't get a picture or get the box to come on. While watching a game or show, it will shut itself down or screen will free with message "Sorry we are having problems on our end". That happens DAILY.

I contacted Cox to look at switching my business phone to a mobile phone through my personal carrier (saving about $100/mo), they told me that my contract ended 2 months prior and there would be no fees. Now that I have switched they are charging me over $500 for breaking a contract that is on "auto renew" for my phone and another $500 for my internet.... Bad Business Cox!! Will be glad to cut your cord!

I've had COX Cable for a little over a year now, and in that time I've had nothing but Internet issues. I have their preferred 150 package with the contour box. I've gone through more than 8 technicians, one of which was a direct supervisor, had a dedicated house line put in, more calls to customer service than I can remember or count. I keep BER testing notes about readings the technicians are getting. I've triggered pole maintenance by COX and this has still not fixed my issues. Even with working I run an E-Commerce business which requires me to attend, and host many zoom meetings. Most times I can't keep a meeting going, audio/video repeatedly goes out.

My mother is 88 years old and her only link to the outside world is her internet. Her company at night are the streaming channels that we pay for. Her internet pulses on and off continuously making it impossible to access things on her computer. While trying to watch a program on Hulu or any other streaming service it freezes or goes blank approximately every 2 minutes. When we've called Cox about the problem they keep you busy for about an hour turning things on turning things off only to tell you that they don't know what the problem is. (All things we'd already tried).

Cox thinks it is ok to limit its customers internet access. They "filtered" the ports on the router (which means closed the ports) and refused to reopen them. They think it is ok to do this like some kind of nanny state nonsense. I can handle MY OWN internet security. They have disallowed me access to my Brothers Plex server. This is not their concern and none of their business. We pay full price for their so called "service" but do not get full internet access. That's just loose butt hole and they can go 'ef their selves. After their little discount for the dissatisfaction, we will be switching to Century Link fiber. Century Link does not take it upon themselves to decide for their customers what they can access or not access. I'd give a big fat zero on the stars here if I could. Cox needs to add the name Suckers or Sockets to their name.

We had Cox for about 5 years. After selling our home to downsize, we rented An apartment for 7 months and supposedly transferred our Cox account. My wife received a text message with a fantastic rate. Needless to say, when the bill came it was around 60.00 more a month than quoted. We called Cox and basically received the run around. We were connected to a hospitality division, in which they adjusted the bill somewhat. That lasted for one month and again no one could help. We went back to the Manchester store and one girl told us when looking at our text that it was a computer generated mistake. I finally talked to one young man who said we were in the right, tried to fix the bill but couldn’t, so he gave us a credit for the month. (Actually the next month I called and he adjusted the invoice again) Unfortunately he left Cox.

I have been quoted for a price of 159.00 for the next 2 years and yet my bill is always higher. When I call I am told the issue will be resolved but that's a lie. I am not a fan of being lied to in order for you to get my business. Have been dealing with this issues for longer than I wanted.

I thought Comcast/Xfinity was bad back east. Cox brings gouging to a new level. After the 2 latest rounds of price increases and useless non-service customer service (try wasting your time on their chat - an hour to answer one simple question) and a rude "retention specialist" that told me "Hey, these are the market prices and you are going to have to live with it" This is a real quote. I was really motivated to shop around (thank you Ryan from the "Retention Team", and now I have more and better channels, HD services on all TVs, DVR on all TVs and for about half price. Will it last? I know better and will switch again when this service price goes up, but it won't be for a while.

We have had Cox for 6 mos now and I really miss our old provider where we used to live. We had fiber internet with no data caps for half the price. We are a large family, work from home, and Cox’s data caps are arbitrarily restrictive. When I called in because this is our first month close to going over, the rep tried to sell me 50 GBs for $30, even though I have a month’s forgiveness and our plan only charges $10 for 50 GB. She also kept telling me to use the app to track our data usage, which is why I called in in the first place. So I am typing this review using my cell data plan and our family of 6 is rationing internet usage for the last week of the billing cycle. Shareholders must be ecstatic. I’d dump these clowns in a heartbeat if I could. :(

I would give zero stars if I could but it is unfortunate that I have to give at least one star here. If you have any features /services on your Cox account and if you want to have any removed, they will make it extremely difficult for you to remove because they want to keep billing you. If you call or chat online to try and remove any service, ask for a confirmation# or a work order# as they will continue to charge you with hopes that you will not notice.

My whole life I avoided home internet knowing I was going to get scammed and Cox proved me right. I signed up and installed my modem/router myself. My internet didn't work after troubleshooting with Cox on the phone so they said they needed to send someone out. The person arrived and didn't touch anything and left saying I had signal according to their handheld device. After calling my modem/router company I found out it was Cox's settings on their end that were wrong. So I called Cox back and they said I was right. They needed to adjust their system and everything worked fine. Then they hit me with a $100 in person service fee that I was NEVER told about and no one ever needed to come out here in the first place. Their customer service would only give me a credit of $30 on my account which turned out to be $26.

This company does nothing but rip me off. They don't understand that people can't always afford this stupid fees and fail to notify people when a fee is going to occur. I think calling your customers liars is very insulting and is a poor business practice. Failing to help when the customer is struggling shows no sense of compassion nor good customer service. I will be leaving a poor review for this company as I've had NOTHING but issues with the company for many years. This company does right by its new customers, but loyal customers get crapped on in every way possible.

I signed up for a 1 year contract for internet for $20 a month. In my second month they raised my rates to $89 before tax and when I called them about it I got so mad that they cancelled my contract I cancelled them and they charged me $100 to cancel even though they broke my contract.

I have had Cox for 6 years now and unfortunately, they are the ONLY service provider in my area. Every year at the end of the year, I have to call them several times to try to resolve a billing issue where my bill suddenly goes up (without warning) $50. Every year, they send me to the customer loyalty department and work with me to get my bill back to what it was. It is good for a month and then suddenly, my bill skyrockets again and I have to call them. This year was the same things. They fixed it, but didn't tell me they removed a feature I use often. I called them back and they were able to reduce back down to almost what it was with an additional $13. One month went by and it was fine. Got my bill again, and it is back up to over an additional $50. No consistency or honesty about their services or what they are really doing. 6 years I have had to deal with this. No integrity.

Fragmented customer service and WiFi.. horrible experience. There was no resolve for interrupted service due to their connectivity in the neighborhood. I wasted hours on the phone with a virtual chat rep.

Signed up for Cox Internet and TV to go in our new home. Five days after setting up the internet a service technician disconnected our cable at the main junction box "on accident." We have now gone an additional FIVE days with no internet or TV due to their own error and they are in no hurry to send anyone out to correct their mistake even after six calls to their service department.

Worst communication company, after 25 years. We are treated like ** with these new management that has single handedly destroyed the company. It's outdated, terrible customer service and bad management. I have a collection for 132 dollars which I don't owe them at all after switching to ATT fiber which is cheaper and faster. Screw these guys!

They are lying and playing with me. The sales representatives are dumb and totally untrained. They cannot see the need for me to order a technician to come by for the installation of my modem. I was advised that this is the case by talking to three customer support "specialists". I scheduled an appointment. However, despite that, they are "trying" to accommodate my free time with the availability of the techs, at some point they rescheduled twice my appointment. The first time they even did not bother to send me an email. It was an act of revenge, since I was so pissed that Cox does not have any integrity-doing what they claimed will do. After 4 reschedulings of tech visitation, now I am sitting at my home, actually enjoying a day off, so I can meet the tech, but nobody's here. The tech was supposed to be here between 8-10 on the 18th of August and now it is 10:41. Why? Why? Why?... Maybe because COX HAS NO COMPETITORS!!! That's why!

After 27+ years of subscribing to their service, Cox Cable slammed me with a $122 charge for the equipment they lost. I rent a modem from them. When the modem malfunctioned, I brought it to their store and exchanged it for another. Eight months later I see a fee of $122 for missing equipment. I call and explain the problem. They say they see what happened and put in a ticket to fix it. Weeks later I see my bill for over $300. I call and they tell me I have to pay the $122 equipment charge and if they find the equipment then they will refund my account.

Very difficult to deal with. Just wanted to switch service over From my dead father over to my mother. They informed me I had to uninstall the working equipment and bring it to them and then they would give me the new equipment for me to install myself. They charge a lot of money for service when they want you to do the work.

I got a late charged fee because I got an unsuccessful payment on the due date which I changed the payment method on the same day of the due date and I still got charged $50 fee crazy and they don’t care. If It was in next day I understand but it wasn’t. Please stay away from these thieves…

I have Gigablast and tv only. $226.00. I want to end tv to lower my bill. No help or anything. They want to charge me 226.00 to get out of my annual. So I will wait another month and cut the cord. After 29 years, pretty junk customer service. Go to Youtube TV folks. You get 6 accounts on phones or tabs or TVs anywhere. Cut the Cable!

There is no internet in my neighborhood for almost one week and each time I call the representative has no clue that there is an outage and wants to reset my box despite telling them of the main issue. They set up a service call for the main connection in the area only after I asked to escalate the issue as I rely on the internet for school and because I am disabled cannot travel to find alternative wifi connections. They say they are sorry but they have no sense of urgency. I have been a Cox customer for six years but due to this issue I am researching other internet providers.

$35 a month turns into $70 a month. They charge you a rental fee for the router, they charge for every little thing they can. I wish I would have chosen another company because after 3 months I'm paying $70 and I'm locked into another 9 months. Do yourself a favor and don't ever use COX.

I've had Cox Communications for cable for years and there is no other TV/INTERNET provider in the area where I live. Constantly, like every 3cmonths, I've had to call in to keep the price in line with my budget. I just got talked into Cox Home Security after having 2 incidents and the price of equipment was quoted less than what I ended up paying and was supposed to be divided into 4 payments per the salesman. I was hit with $875. bill and have incurred late fees and disconnect threats. I'm not very happy.

When it comes to speed for the internet and a home phone Cox is the way to go. We have had no problems with the service that they provide. I would tell people to try them out because they have a talking remote for cable which is really helpful.

Overall service is ok. Very expensive since there is no other cable service locally. Tech support is good if you have problems. Channel select is good, phone service is awesome, internet the fastest in the area and home life security is good.

We use Cox for internet as we have a bunch of local and free channels plus we have one inexpensive service with about 65 channels. Cox has changed rates a couple times but overall they are ok. I do recommend purchasing your own router/modem that is compatible with their system otherwise you rent their equipment which is already paid for. They may try to discourage you, did me, as that is just profit for them.

My elderly mother has Cox- used them for years. We recently moved her into a retirement home and Cox raised her rates big time. I think they took advantage of her. I spent several hours on the phone with them trying to get an explanation for bills that have gone from $150 a month to $250 a month and I still can’t get a straight answer. They transferred me all over the place. Some were helpful but others were downright rude. I’ll be helping my mom shop for other providers.

I have had the displeasure of relying on Cox communications for my internet for 3 years now working from home. The connection has NEVER been what they advertised. After almost a year of fighting with them to maintain at LEAST 3.5 MBPS on my 50 MBPS plan so I could work I finally gave in and upgraded to the 'gigablast' program. This helped by upping my speed to a usable level (over 3.5 MBPS). Performance has NEVER exceeded 50% of the advertised speed and often is a fraction of that. In addition the service has routine outages. FORTUNATELY my new employer allows me to use my hotspot or else I would have been fired long ago. I get disconnect on average 5-10 times a day. I would use ANYTHING ELSE if there was a reasonable competitor in my zip code. In summary, the service is horribly unreliable and the advertised speed is a complete lie.

My internet & cable was down for over 24 hours. Cox said they will send out a technician 3 days later and they charge me to send the technician out. My service went down Monday and waited until Thursday for them to come and fix it. Cox said that they don't guarantee the service because as a customer, we signed the contract stating that residential service can't work from home. They don't guarantee the service even though we paid for it. Very poor service and can't get any help.

We would lose WiFi totally numerous times a day. When this happened at night we would get text messages from our security system, because it used WiFi for communication of base station to sensors. Many nights we could see there were 5-8 outages, which meant our security system was down too. Cox researched & said these were outages in our neighborhood, not anything to do with our equipment.

Customer service is poor. Seems like every time I get a bill there's a new fee or price increase, anytime you need assistance and they send out a tech you have to pay for it, they say they're flexible and they're willing to work with you. I've never missed a payment. Miss one payment. Called them few days later was told that service wasn't going to be interrupted. Paid the money and service was still interrupted and then I was on the phone for half of the day and was told that I would have to pay for a tech to come out to reactivate my service and an extra 95.00 dollars. Overall they are just terrible service in all cable, internet, only thing that I liked was my Cox Home Life. Definitely was the first time using Cox services and will be the last, was told around the city that they weren't very good service but that's all Gainesville offers and is contracted with.

My Cisco receiver was working intermittently. I took my receiver to a COX store on Thursday. They gave me a new one in place of the one I returned. It took about an hour to drive back and forth to the store. It took about 30 minutes to get the replacement Cisco router at the store. I hooked up the receiver. The most basic part of the receiver, which is the ON/OFF Switch, did not work. After doing some testing, I called the helpline. It took about 40 minutes for the Tech person who had difficulty with communication to say the receiver is BAD.

I found that 'Cox Cable,' has the best service for my internet. It is super fast and reasonably priced. I have a Mac Desktop and I ran into trouble with my 'Safari Browser.' I kept getting the error response: 'cannot open webpage,' very frustrating indeed! After speaking with private tech support companies, I found it was going to be costly for them to look at it. My Hubby suggested that I call Cox just to make sure we have a good cable connection. The Customer Service was excellent and Miguel helped me reboot my System from his end. He also suggested, for a small fee of $10 a month, I could have Tech Support from Cox, 24/7, what a super offer! Who knew?? I had to try it. Joshua was super!!! He worked hard to resolve the issue and he was successful. I'm very grateful to Cox and Joshua!

Cox Cable is waaayyyy too expensive for the service they give. Constant anxiety with them. The annoying data usage messages in your email. Always the constant reminder and dread of paying your overinflated bill. I pay almost ten times what I paid to Spectrum when I lived in a different city. Spectrum was the BEST service I ever had. $22 per month like clockwork for the exact same amount of GB. Never going over! Every month there's a new overage with Cox! My bill is currently $162.00 for internet Only, with 2 people in the home. Cox is just plain Greedy!

Our household is loyal to Cox for more than 13 years since it is the only provider in our 92114 & 92139 CA area. We constantly check the rates with Cox if we qualify for any promotional discount to cut cost on our financial budget. The discount we avail off got us into a 24 month agreement price discount of around $145.96 but after the 1st year, our bill started to shoot to $157.38 last Jan 2021 then $161.12 this month. I called Cox Communication and asked how much is the early termination fee (EFT) if we will sacrifice this amount to pay to get out of the said agreement. I was told that EFT is $70. I went to check their website to see their current offers for new customers and indeed, the pricing is far cheaper than pricing for existing accounts. I am contemplating of paying the EFT if I can save $50 monthly for the useless cable TV channels that has no interesting shows to watch.

COX just changed my internet service because my modem was old. My modem worked fine. My internet worked fine. Now they changed my plan and, it doesn't work! Constantly having to reboot the modem. And, I'm paying more a month!!! And, they just up and change your internet so you are forced to either go buy a new modem or rent one from them! I wish there was another internet provider in my area that wasn't worse than COX's!

Cox Contour ("Watch TV Online") is useless in the Windows 10 environment. After you log in under your Cox Account (to pay bills) it regularly fails to load Contour and produces "Clear Cookies" errors using Google Chrome and Microsoft's Browsers even after clearing cookies, rebooting the operating system MULTIPLE TIMES. Every 10th try you might get it to load, but that's rare and Contour is unstable and has been doing this on multiple machines.

I've spoken to Cox Cable at least 10 times during the 1.75 years I've had service with them. I ONLY had service with the company because there were no other options. Everything they told me was a lie. My bill was supposed to be kept around $140 and by the end of the less than 2 years, I was paying $201. I called and even told them to take services away, and they said if they do, my rate would go UP. I asked to not have a contract in the beginning and the lady I spoke to said it would be an extra $10. I said ok. They put me in a contract anyway, and made me talk to 100 people before I finally was done with it and gave in to their manipulation tactics just to stop arguing.

We cancelled the service and asked to sent a box to return the equipment. Representative promised to sent a box and disappeared. We never received a box. In a month Cox Cable sent us a bill of $103 for equipment. When we contacted the representative, he acknowledged that he did it purpose to blackmail us and get money out of us.

They sent out out the wrong equipment and I told them it was wrong. They said, "Ok we will send you a return box to return and remove charge." Been 3 months and every month they charge me for wrong service and for not returning equipment. I spend 1 hour on hold explaining to her charge removed and told a box is on its way to send back equipment and guess what same thing next month. Worst customer service other than BofA in history of companies. Here we go again for 4th month!!!

Cox is the biggest rip off. They are the only company in my area so they are a privileged monopoly! Tell you your bill will be $70, even after I told them I fo not want anything that will be over $100 with taxes because I'm never home. Bill comes at $177 and they say their taxes and fees are $100... $100 in fees from a $70 payment??? The government had BEEN needed to regulate cable.

I received a bill of $122 on my January 2021 bill, supposedly for a modem that was not returned from March 2019. So nearly 2 years after the fact. I called several times to investigate, the equipment return people says this happens all the time because their system is messed up, and it should be removed, but it hasn't and they won't as I cannot prove the other modem was returned, even though I am pretty sure I used their supplied return slip. USPS and UPS don't keep shipping records this long, so basically I am SOL. This is after paying $10 a month for the rental of the modem for years, so I am sure it has been paid for several times over.

PSA about Cox cable...Terrible service!! I had a trash truck knock the cable lines down, the lines are laying on the ground across my yard and fence, earliest appointment is 3 days out. Probably going to switch providers. Follow up - Cox confirmed appointment, and showed up an hour and a half later. When he arrived he never spoke to me, hooked up a line and left, NEVER SAID A WORD TO ME. My service is still down, after 5 phone calls I finally canceled my service and was told I was going to be charged $30 to cancel and have to send my equipment back. I signed up for Dish Network and got better tv and internet for a lower price. I recommend dumping Cox now. I wouldn't get their service if it was free.

Because Cox offers services in so many areas, most of the people I know use them. However, I do not know a single person who is happy with their service or, especially, their customer service. Yes, I understand they have to make a sale but that is their only goal. Not to help solve problems or listen to what the customer actually wants. They have "limited promotions" that end without noticed and skyrocket your bill.

Their service is horrible. And then when you call to get help the next service day available is 3 days away so you have No cable And that's acceptable. I have replaced all the individual boxes And the main Box is now down and still wait 3 days.

We moved to AZ about a year ago and decided to use Cox for our Internet and TV service. Since that point in time we have nothing but issues with their phone customer service for Internet issues and TV reception. For example: Today, January 14th 2021, I called to ask why for the past month, between the hrs of 10:30am and 11am we lose our Internet connection. The person I spoke with couldn't understand my question/issue possibly due to the fact he didn't speak American English very well. He ended up hanging up on me.

The service is horrible. My internet goes down at least 4x a day! You call for assistance and the rep will always read the same script, unplug your modem, restart your modem, reinstall your apps. Then will ask did this help? No as I have to do this every day and it is so annoying. Then the rates are increased while the service has decreased. They won’t come out to check the lines unless they Show an Outage AND!! when there is an Outage they don’t inform us Customers. The service is HORRIBLE!! It’s really bad when the surrounding neighborhoods will ask on an app if anyone's having issues with COX! We all say YESSSS!

Quality of product and content is good. Big issue is that rates continue to go up. In order to keep your expense in line, you must give up something. Recommendation is to always ask for promotions and when they expire, renegotiate!

It's terribly expensive and service is terrible. It gets disrupted often and they give us old equipment. We are cancelling our service for Roku. Our bill is going from over $300 a month to $70 and our service is better.

Cox provides a very reliable service. Their customer service is very nice, they try going above and beyond to help customers. We get our internet/phone/cable service with 99% uptime. We are using this company for a little more than 22 years.

We have had nothing but trouble since we went to Contour2. Over the past week we have had 5 techs from Cox finally trying to solve the problem. They found "noise" on the line almost a mile away. Tech changed something outside. Ask me again in 6 months to review.

Cox billed me AFTER I switched to another company then turned me to a collection agency for $$ I did not even owe! They charge people for what they do not even provide. They send out robo calls, robo bills and dehumanize their customers. Rip off artists!!

Cox has the best service in my area, however we were deceived into believing that we were not entering into a contract. We asked for term clarification prior to "3 month trial". We research our other options and decided not to go with the full bundle. We were told that we were locked into a 2 year contract. Even though we like our service the principal outweighs the service. We will be canceling in 10 months.

The agents can never make changes to your account or help with anything. They know nothing, the system doesn't enable them to do anything. I have spent 45 minutes to an hours on every one of the last 6 calls and got nothing done. It seems like your making progress but at the end of the hour, they tell you that they can't help and call back.

In my location, Spectrum and AT&T were available only so spectrum was much superior than at&t by far in overall. Despite its best, sometimes there was slow internet issues and regularly shut out on both internet and cable which frustrated. Local store was the best and great customer service and assistance.

Have had outage problems, but nothing major. The service is good and getting through to the service department is not a problem, you're not put on hold like some companies do and forget about you. My main complaint with Cox is they're constantly raising their rates.

Generally, the services provided are well priced and efficient. The most problematic issue has been download/upload speeds that do not match what you are actually paying for though the small print does indicate that it depends on the area. The most positive aspect is actual service as I have had their technician came out was very good at working with me to maximize speeds during covid. He talked me thru the process and provided new parts (modem/booster) through the sliding glass doors. Greatly appreciated his efforts and positive attitude.

TV is fine but customer service is lacking, possibly due to pandemic. Internet service is not good, turns off frequently and bandwidth is often low making it difficult to work from home. TV options are good but overpriced.

Calling and getting a real, live person can take time. They love to say, “Thanks for being a loyal customer “, but keep raising costs, with no notice. Equipment, in the home, is old and not replaced. Some customer relations people are darn right rude. Others are extremely nice. For the price we pay for phone, internet, and cable— we’re less than pleased.

Would not give a five due to difficulty getting through, I know all of this is going to be blamed on the virus, all the cable company does is send you the bill. They have no loyalty program to speak of and they never or almost never send you any information informing you that the promotion that you have signed up for is about to expire, you find this out when you get the next bill and your amount due doubles or triples.

Service is terrible and was even before the China virus. The choice in my area is between AT&T. That doesn't leave much of a choice. I really don't have anything good about them. They have never been even close to the speed promised on internet service, but AT&T is even worse.

First of all the bill is extremely high for the bundled (internet, cable TV, and phone) services provided. We constantly (every day) have a problem with the cable either going out completely or slowing down significantly. We also have a problem with the streaming of movies. The movie will just quit working and you have to reboot your cable modem to get the movie to restart. I have a new modem. Only 4 months old. Customer service is typically good. Is the reason I rated them of 2.

Cox USA dependable company. You can usually even talk with a human if you like I use the online help. It is easy to get to and explanations are way to get too. The the direction/instructions are in easy to understand Layman words.

Frequent dropped service often blamed on user error and request to reconnect modem. High pricing for cable TV, must have landline for bundle of TV, cable and phone for bundle package when most users no longer use landline. Some discounts offered for new users only, long term customers are not offered incentives and receive poor service.

Living here in Las Vegas, COX is the only one better to have and their WIFI Internet is very reliable. Although the prices they have are expensive and so every 6 months or so I call their Loyalty Dept. If they have any good deals. I always suggest that prices for Retired Seniors including Veterans should be affordable.

Solid stable internet vs others/home land line good/higher cost than others and very frequent constant price increases/fair customer service - on site techs are good and are very knowledgeable and friendly.

Cox is highly overpriced and delivers sub-par service. There is always something going wrong, from frozen channels to disappearing "saved" recordings. As is the case with all cable companies, they claim to offer many channels but the lineup is not as extensive. We can't wait until our contract is over.

Current cost is a bit high so I am looking at most TV streaming services, AT&T, DISH, Google TV, YouTube TV... Looking for local channels, movies, BritBox, HGTV without having to take on the cost of channels I rarely, or never watch.

Unreliable service and the DVR service which is third party is awful. It’s always going down, and the internet service is not as good as its advertising. The DVR service which is an extra charge is not time synced to real time. The service either starts recording too late or it ends too early.

Cox Cable has been around for a long time but where I live their Wi-Fi is not good even though I've upped my Wi-Fi speed. I have a granddaughter that in school it still does not meet my needs. I mean I'm paying premium price for their services but it's not good. It really it surprises me that the majority of these companies have a monopoly on their services. The services should be cheaper. It shouldn't be its high as it is and they need to be working better to improve WI fi Internet in those type of things so that people are not having to buffer all the time.

I moved 7 miles and they raised my bill 25%. It took hours on the phone with Cox reps and 4 Tech visits to get the system working. They allegedly sent a tech to check my condo building but when the system didn't work they send another tech who found that they had data filter on the incoming line. TV didn't work, internet and landline didn't work for over 2 weeks. Landline didn't work for over 2 months; they kept resetting it. Now periodic outages of TV. If I had another choice I would switch companies.

They always raising the bill. Constantly have to call to fix. Getting really old. There's nothing even one to watch. Most cable companies are money hungry and always trying to rip off the consumer.

Just got service. Fair monthly payment, helpful customer service employees and can rate after a few months of service. I previously worked for Cox and was a happy employee. So be fair I would need service longer to give a fair opinion.

Very happy with Cox. Always willing to assist me when I have an issue about something. The technicians are well trained and eager to assist. I have been a customer for 20+ years....and would never consider changing. Friends of mine have other companies and are always complaining. I have nothing to complain about...Very satisfied with Cox.

Good service but again price was increased. In this economic environment it is not easy to continue service. Basic internet and tv are almost double the introductory promotion which I think is not fair.