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About Cox Cable
Cox is a digital cable, telecommunications and home automation service provider. Cox offers packages and deals that you can customize based on your needs. Bundle prices start at $89.99 a month.
Pros & Cons
- Multiple plan options
- Compatible with streaming apps
- Bundle cable, internet and home phone
- Rates often increase after intro period
Cox offers several cable-only and internet-cable bundle packages suitable for most customers. Costs can get high on bigger bundle packages, but Cox has many attractive introductory offers.
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Reviewed Jan. 22, 2023
The TV service is at best is only partially available. I had no service from noon Friday Dec 23, to the evening of Tuesday Dec 27, 2022. Multiple calls to Cox did no good. Since the service was resumed it has been spotty at best as I can't change channels without a hassle. I keep getting a "We Are Having A Problem" on the screen. While trying to use the Channel Guide it jumped from channel 204 to channel 500 on its own. One neighbor that experienced the same outage has already moved to FIOS service. I have been with Cox for 30 years but I have had it with them. My needs for reliable service has not been that important to them.
Reviewed Jan. 6, 2023
I was on the phone with Cox Cable for 5 HOURS trying to get my billing sorted out correctly. My account was paid in full and on time. I had bank statements and confirmation numbers to prove this. What followed was a 5 HOUR process of being transferred to different departments and being hung up on 3 times. Each time, I would have to call back and be on hold for 20 minutes before I could speak to a customer service rep. A phone call that should have taken 10 minutes took 5 HOURS. I repeat... 5 HOURS!
The next day, my internet service was interrupted because they still had it on record that my balance was large and past due. That took another 2 hours on the phone to get my internet service up and running. So, I had to spend a total of 6 hours on the phone with ** Cable to help them get their billing sorted out correctly and to have service provided to me which I had paid in full for. I wish I could give less than one star. Unprofessional. Apathetic. Inept. Rude. Untrained. Horrendous!
Reviewed Dec. 19, 2022
I called to find out why I could no longer access HBO Max because I've been watching it for free since I got the cable package. She first disputed that I ever had it and every time I started a sentence, she interrupted. If you're going to work in customer service, DON'T interrupt your customers!
Reviewed Nov. 20, 2022
It took weeks to get the initial installation because they do not keep appointments. Yet you take off from work to be there to let them in. They brought a faulty box, then replaced it with an old box (without time showing) as a temporary solution. Two months later I still have that box. At least once a week I have to call tech support because I can't get a picture or get the box to come on. While watching a game or show, it will shut itself down or screen will free with message "Sorry we are having problems on our end". That happens DAILY.
Last week Kevin, a customer service representative schedule a tech to come on monday. I left work early and no tech came. When I called the next day, the rep (a woman obviously reading the same old script) said she did not see an appointment in the system. I told her I was at work and explained everything written in this complaint and she says "Ok. Let's reboot your box. Are you in front of your tv?" I asked to speak to a manager, she said there wasn't one. When I called the local store in Alexandria/Franconia, he rudely transferred me back to customer service THE ONLY REASON THEY GET AWAY WITH ** SERVICE IS BECAUSE THEY HAVE MY AREA ON LOCK, YOU CAN'T GET A DIFFERENT PROVIDER. Yet I'm still paying the bill. COX IS THE WORST CABLE PROVIDER EVER.
Reviewed Oct. 19, 2022
I contacted Cox to look at switching my business phone to a mobile phone through my personal carrier (saving about $100/mo), they told me that my contract ended 2 months prior and there would be no fees. Now that I have switched they are charging me over $500 for breaking a contract that is on "auto renew" for my phone and another $500 for my internet.... Bad Business Cox!! Will be glad to cut your cord!
Reviewed May 19, 2022
I've had COX Cable for a little over a year now, and in that time I've had nothing but Internet issues. I have their preferred 150 package with the contour box. I've gone through more than 8 technicians, one of which was a direct supervisor, had a dedicated house line put in, more calls to customer service than I can remember or count. I keep BER testing notes about readings the technicians are getting. I've triggered pole maintenance by COX and this has still not fixed my issues. Even with working I run an E-Commerce business which requires me to attend, and host many zoom meetings. Most times I can't keep a meeting going, audio/video repeatedly goes out.
As I am writing this today I am trying to watch an episode of HALO. An hour show I started an hour ago to the minute I have only managed to watch 8.5 minutes worth because my internet continues to go in and out. They push their package on you saying you won't have to pay for repairs if you add this protection to your bill. Shouldn't have to anyway since the service never works. In all honesty with this lack of service, and knowledge my service should be free for the remainder of my contract! It seems to have been good for a little under a month since last tech visit, April 16 2022, and now all this week, nothing but in and out spotty service.
A note about the customer service. They seem genuine in wanting to help but are reading off a script. It always comes down to how many devices they see connected. For them, anything more than a contour box is too much. Per their own techs, devices connected is never the issue yet they peddle this as the customers fault. Also if anyone has issues with their contour recordings, this is an issue with them however they will not disclose this. They have cloud issues and this has been an ongoing issue for quite a while now. You can do the research on this for yourself. I wish there was a better option out there for internet, but at this point, dial-up is faster IMO.
Reviewed April 16, 2022
My mother is 88 years old and her only link to the outside world is her internet. Her company at night are the streaming channels that we pay for. Her internet pulses on and off continuously making it impossible to access things on her computer. While trying to watch a program on Hulu or any other streaming service it freezes or goes blank approximately every 2 minutes. When we've called Cox about the problem they keep you busy for about an hour turning things on turning things off only to tell you that they don't know what the problem is. (All things we'd already tried).
I live approximately 2 miles away from her and our service is adequate, however we have friends that live near my mother who are experiencing the same problem with no resolve. There is no lapse in the bill for phone and internet sent out every month. She lives in the 85205 area. Her phone and internet had been carried by CenturyLink, but the phone service buzzed constantly and they were unable to resolve this so she switched to Cox. Her phone no longer buzzes, but the Internet won't stay up.
Reviewed April 7, 2022
Cox thinks it is ok to limit its customers internet access. They "filtered" the ports on the router (which means closed the ports) and refused to reopen them. They think it is ok to do this like some kind of nanny state nonsense. I can handle MY OWN internet security. They have disallowed me access to my Brothers Plex server. This is not their concern and none of their business. We pay full price for their so called "service" but do not get full internet access. That's just loose butt hole and they can go 'ef their selves. After their little discount for the dissatisfaction, we will be switching to Century Link fiber. Century Link does not take it upon themselves to decide for their customers what they can access or not access. I'd give a big fat zero on the stars here if I could. Cox needs to add the name Suckers or Sockets to their name.
Reviewed March 31, 2022
We had Cox for about 5 years. After selling our home to downsize, we rented An apartment for 7 months and supposedly transferred our Cox account. My wife received a text message with a fantastic rate. Needless to say, when the bill came it was around 60.00 more a month than quoted. We called Cox and basically received the run around. We were connected to a hospitality division, in which they adjusted the bill somewhat. That lasted for one month and again no one could help. We went back to the Manchester store and one girl told us when looking at our text that it was a computer generated mistake. I finally talked to one young man who said we were in the right, tried to fix the bill but couldn’t, so he gave us a credit for the month. (Actually the next month I called and he adjusted the invoice again) Unfortunately he left Cox.
When we moved, we switched providers due to the hassles with chasing down billing issues. When I cancelled my Cox account, the agent was very nice and offered me the price I received in the text. However, I had everything in place and decided not to stay with Cox. I discussed my balance with her as the month was prorated.
Now, after 3 different discussions with Cox and everyone passing me along, I am being hit with a termination fee…my point; I did not sign a contract as I am month to month. I was told That in one of my invoices it mentions a year contract. Again my point is that I never agreed or signed. After being a good customer for years, and being lied to, I cannot reach anyone to help get to the bottom of these issues.
Reviewed Feb. 18, 2022
I have been quoted for a price of 159.00 for the next 2 years and yet my bill is always higher. When I call I am told the issue will be resolved but that's a lie. I am not a fan of being lied to in order for you to get my business. Have been dealing with this issues for longer than I wanted.
Reviewed Feb. 13, 2022
I thought Comcast/Xfinity was bad back east. Cox brings gouging to a new level. After the 2 latest rounds of price increases and useless non-service customer service (try wasting your time on their chat - an hour to answer one simple question) and a rude "retention specialist" that told me "Hey, these are the market prices and you are going to have to live with it" This is a real quote. I was really motivated to shop around (thank you Ryan from the "Retention Team", and now I have more and better channels, HD services on all TVs, DVR on all TVs and for about half price. Will it last? I know better and will switch again when this service price goes up, but it won't be for a while.
Of course, as soon as I returned the equipment and terminated the account, I am being bombarded with Cox offers; "we will give you the old price", "we will take 40% off", "come back to what you love"...Not falling for it. Yes, it took a little time to cut the cord, but IT'S WORTH IT. Contact me if any of you have questions. And of course, now I have to resolve billing hassles as to my refund - we always paid ahead.
Reviewed Feb. 9, 2022
We have had Cox for 6 mos now and I really miss our old provider where we used to live. We had fiber internet with no data caps for half the price. We are a large family, work from home, and Cox’s data caps are arbitrarily restrictive. When I called in because this is our first month close to going over, the rep tried to sell me 50 GBs for $30, even though I have a month’s forgiveness and our plan only charges $10 for 50 GB. She also kept telling me to use the app to track our data usage, which is why I called in in the first place. So I am typing this review using my cell data plan and our family of 6 is rationing internet usage for the last week of the billing cycle. Shareholders must be ecstatic. I’d dump these clowns in a heartbeat if I could. :(
Reviewed Jan. 27, 2022
I would give zero stars if I could but it is unfortunate that I have to give at least one star here. If you have any features /services on your Cox account and if you want to have any removed, they will make it extremely difficult for you to remove because they want to keep billing you. If you call or chat online to try and remove any service, ask for a confirmation# or a work order# as they will continue to charge you with hopes that you will not notice.
If it is still on your account and make another attempt to contact them and if you do not have any proof, they will insist that the request was NOT completed previously and they will NOT credit you. Unless you get a confirmation and are able to prove that it was removed, you will keep getting charged. They will NOT prorate or credit you as they are in the business of trying to get money from you. They are an unethical company and I would drop them for another provider if I had other options in my area. Beware of their dirty tactics.
Reviewed Jan. 21, 2022
My whole life I avoided home internet knowing I was going to get scammed and Cox proved me right. I signed up and installed my modem/router myself. My internet didn't work after troubleshooting with Cox on the phone so they said they needed to send someone out. The person arrived and didn't touch anything and left saying I had signal according to their handheld device. After calling my modem/router company I found out it was Cox's settings on their end that were wrong. So I called Cox back and they said I was right. They needed to adjust their system and everything worked fine. Then they hit me with a $100 in person service fee that I was NEVER told about and no one ever needed to come out here in the first place. Their customer service would only give me a credit of $30 on my account which turned out to be $26.
Reviewed Jan. 21, 2022
This company does nothing but rip me off. They don't understand that people can't always afford this stupid fees and fail to notify people when a fee is going to occur. I think calling your customers liars is very insulting and is a poor business practice. Failing to help when the customer is struggling shows no sense of compassion nor good customer service. I will be leaving a poor review for this company as I've had NOTHING but issues with the company for many years. This company does right by its new customers, but loyal customers get crapped on in every way possible.
I am a struggling healthcare worker putting my life on the line for the public and this company can't even excuse $40 they are stealing from me so I can feed my child. This is horrible service and this company needs to be ashamed of itself for treating its customers like a paycheck rather than real people. Simply inexcusable and a disgrace of a company. Thank you for the absolute worst experience with a company I have ever experienced.
Reviewed Jan. 13, 2022
I signed up for a 1 year contract for internet for $20 a month. In my second month they raised my rates to $89 before tax and when I called them about it I got so mad that they cancelled my contract I cancelled them and they charged me $100 to cancel even though they broke my contract.
Reviewed Jan. 7, 2022
I have had Cox for 6 years now and unfortunately, they are the ONLY service provider in my area. Every year at the end of the year, I have to call them several times to try to resolve a billing issue where my bill suddenly goes up (without warning) $50. Every year, they send me to the customer loyalty department and work with me to get my bill back to what it was. It is good for a month and then suddenly, my bill skyrockets again and I have to call them. This year was the same things. They fixed it, but didn't tell me they removed a feature I use often. I called them back and they were able to reduce back down to almost what it was with an additional $13. One month went by and it was fine. Got my bill again, and it is back up to over an additional $50. No consistency or honesty about their services or what they are really doing. 6 years I have had to deal with this. No integrity.
Reviewed Dec. 20, 2021
Fragmented customer service and WiFi.. horrible experience. There was no resolve for interrupted service due to their connectivity in the neighborhood. I wasted hours on the phone with a virtual chat rep.
Reviewed Nov. 21, 2021
Signed up for Cox Internet and TV to go in our new home. Five days after setting up the internet a service technician disconnected our cable at the main junction box "on accident." We have now gone an additional FIVE days with no internet or TV due to their own error and they are in no hurry to send anyone out to correct their mistake even after six calls to their service department.
Like many these days, my job is 100% reliant on internet access and I am unable to work due to their error, but they don't care and just keep giving the same scripted speech about how we have to wait our turn while they carry on with other appointments until they can "eventually" get someone out here. Absolutely horrific service! Any company that has any true sense of customer service would have gone out of their way to send the technician back out to immediately correct the error they caused. We are actively looking for other internet options even if they don't have the download speeds. At this point, anyone is better than Cox!
Reviewed Oct. 21, 2021
Worst communication company, after 25 years. We are treated like ** with these new management that has single handedly destroyed the company. It's outdated, terrible customer service and bad management. I have a collection for 132 dollars which I don't owe them at all after switching to ATT fiber which is cheaper and faster. Screw these guys!
Reviewed Aug. 18, 2021
They are lying and playing with me. The sales representatives are dumb and totally untrained. They cannot see the need for me to order a technician to come by for the installation of my modem. I was advised that this is the case by talking to three customer support "specialists". I scheduled an appointment. However, despite that, they are "trying" to accommodate my free time with the availability of the techs, at some point they rescheduled twice my appointment. The first time they even did not bother to send me an email. It was an act of revenge, since I was so pissed that Cox does not have any integrity-doing what they claimed will do. After 4 reschedulings of tech visitation, now I am sitting at my home, actually enjoying a day off, so I can meet the tech, but nobody's here. The tech was supposed to be here between 8-10 on the 18th of August and now it is 10:41. Why? Why? Why?... Maybe because COX HAS NO COMPETITORS!!! That's why!
Reviewed Aug. 16, 2021
After 27+ years of subscribing to their service, Cox Cable slammed me with a $122 charge for the equipment they lost. I rent a modem from them. When the modem malfunctioned, I brought it to their store and exchanged it for another. Eight months later I see a fee of $122 for missing equipment. I call and explain the problem. They say they see what happened and put in a ticket to fix it. Weeks later I see my bill for over $300. I call and they tell me I have to pay the $122 equipment charge and if they find the equipment then they will refund my account.
Reviewed Aug. 12, 2021
Very difficult to deal with. Just wanted to switch service over From my dead father over to my mother. They informed me I had to uninstall the working equipment and bring it to them and then they would give me the new equipment for me to install myself. They charge a lot of money for service when they want you to do the work.
Reviewed Aug. 11, 2021
I got a late charged fee because I got an unsuccessful payment on the due date which I changed the payment method on the same day of the due date and I still got charged $50 fee crazy and they don’t care. If It was in next day I understand but it wasn’t. Please stay away from these thieves…
Reviewed Aug. 11, 2021
I have Gigablast and tv only. $226.00. I want to end tv to lower my bill. No help or anything. They want to charge me 226.00 to get out of my annual. So I will wait another month and cut the cord. After 29 years, pretty junk customer service. Go to Youtube TV folks. You get 6 accounts on phones or tabs or TVs anywhere. Cut the Cable!
Reviewed Aug. 10, 2021
There is no internet in my neighborhood for almost one week and each time I call the representative has no clue that there is an outage and wants to reset my box despite telling them of the main issue. They set up a service call for the main connection in the area only after I asked to escalate the issue as I rely on the internet for school and because I am disabled cannot travel to find alternative wifi connections. They say they are sorry but they have no sense of urgency. I have been a Cox customer for six years but due to this issue I am researching other internet providers.
Reviewed Aug. 4, 2021
$35 a month turns into $70 a month. They charge you a rental fee for the router, they charge for every little thing they can. I wish I would have chosen another company because after 3 months I'm paying $70 and I'm locked into another 9 months. Do yourself a favor and don't ever use COX.
Reviewed July 28, 2021
I've had Cox Communications for cable for years and there is no other TV/INTERNET provider in the area where I live. Constantly, like every 3cmonths, I've had to call in to keep the price in line with my budget. I just got talked into Cox Home Security after having 2 incidents and the price of equipment was quoted less than what I ended up paying and was supposed to be divided into 4 payments per the salesman. I was hit with $875. bill and have incurred late fees and disconnect threats. I'm not very happy.
Reviewed July 15, 2021
When it comes to speed for the internet and a home phone Cox is the way to go. We have had no problems with the service that they provide. I would tell people to try them out because they have a talking remote for cable which is really helpful.
Reviewed July 14, 2021
Overall service is ok. Very expensive since there is no other cable service locally. Tech support is good if you have problems. Channel select is good, phone service is awesome, internet the fastest in the area and home life security is good.
Cox Cable Company Information
- Company Name:
- Year Founded:
- 1400 Lake Hearn Drive
- Postal Code:
- United States
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