Cox Cable Reviews

My 86 yo mother fell out of bed and hurt her hip, when they x-ray; found she has multiple myeloma Cancer in all her bones including her skull, I left my NV HOME end of July and taking care of her in Florida. I forgot to put my cable on hold when I left NV— so I have paid roughly $1,000 since leaving in July. Since I am an unemployed disabled military VET, I asked for refund to the money they took from me (direct deposited) —- approx. $1,000 since July. They refused to refund my cable while I was out of pocket helping my mother., I guess I will be going to streaming soon when I get back to No in about 2 wks.

This has had to have been the worst 1 year of service with an Internet provider that I have ever had, constant outages, frequent network throttling, and they're extremely unreliable. Please do yourself a favor and get service from any other company that isn't Cox, you'll be a lot better off and this isn't even an exaggeration.

No updates or emails before increasing bill by 30%. Horrible management service over phone. If you have other services available in your area, use those! The team needs to listen to the 1000s of legitimate complaints coming in bill went from $60 to $85 without notice. Do not use.

I used the Cox app for many years for the parental controls. They were pitiful, but I managed to make them work. Now, every time I need to use the controls I have to log into the app. For some reason, my phone cannot seem to access the password so I have to go to Google. Look up the password, copy it and paste it into the app to login to manage the parental controls. For God sake, is this 2025 or 1995? The app is a piece of crap. It is absurd for me to have to look up my password and login every time I need to manage my parental controls.

Cox Cable has been down multiple times in the past week. Sometimes the outage is fairly brief, an hour or two. However this last outage started about 9:45 p.m. and was not resolved until about 7:30 a.m. This is not the sign of a good service provider. They can get away with this shoddy service because they're the only option in my area: Other cable provider including Ocala Fiber are not available in my neighborhood, so we're left with one provider who due to lack of competition seems to have no motivation to either provide good, reliable service or to not charge outrageous prices. Cox doesn't even deserve one star but that's not an option. Something it has in common with Cox.

I’m 4 days into calling customers service. Spoke with 2 supervisors. Nothing done. Misrepresentation when sign on I was called 4-5 times a day to sign up and told can you phone Mexico. Call international. All Lies. No services. Drop calls. Tried change service. Paid off phone and supervisor said would unlock phone once paid. All lies. It’s been night now. I have no phone. They disconnected my phone without permission. Customers service just transfer me several times. No one help.

Bought a brand new home in a new edition a year ago and some change. These homes came with preinstalled Cox devices in the master closet. After a while I decided to try cox. Well ended up losing my job and then getting behind on some bills. Cancelled service. Cox charges me around $250 for equipment non-return. I do not pay because I did not request equipment, nor am I going to tear it off my wall and bring it to them. Fast forward a year, financial situation corrected course. Decide to try again, they start providing service but then say there is a problem.

We have been with Cox Cable for over 25 years. The service has gotten extremely horrible. I work from home and I can't tell you how many times I get disconnected not for an hour but all day. When I call in for some type of credit they want to give me 8.00. Wait what? I work from home. This is my job. The customer service rep wants to offer me a "STAY CONNECTED" device. Which is 7.00 more per month. How about giving me a better device from the one you're already charging me for. I will be shopping around and getting rid of Cox all together. From what I understand fiber optics being put in a new home development is what's affecting the old cox cable system and there's nothing they can do about it till the upgrade the old equipment to fiber optics.

My elderly mom who is on a fixed income had been with Cox for over 7 yrs. During a move/transfer Cox charged my elderly mother >$700 for services that that we did not request. After multiple calls to resolve the issue they then sent the account to collection, terminated services, and refused to reverse all erroneous charges.

On July 28, 2025 we went into the Cox store located on Chandler Blvd near Price Rd. We have been very unsatisfied with our cable, and were going in to cancel. We were greeted by Kristina C-V. She was very friendly and helpful through our whole visit. Although we were in to cancel cable, we are keeping our internet service at least for now, and our modem was quite old. She not only walked us through the process of using the app to re-connect all our electronics to the new modem, she also wrote down everything so we had it when we got home. Being of the old...er, generation, this was incredibly helpful for us. I went back a couple days later to turn in the old modem, and was very pleased that she again was there to help me. Kristina is a great asset to Cox Communications team.

We have been with Cox for over 40 years. Our bill keeps going up and up. We were promised over the phone that our bill would stay the same for 3 years. And if we should cancel we would be charged a fee of $240. After 2 months our bill went from $241 to $268 with no explanation. COX CAN'T BE TRUSTED!!!! I have cancelled Cox Cable and will never go back to a business that lies to their customers.

If possible, use any other service besides Cox. I live where I have no options in Virginia Beach. They (cox) are willing to do anything except fix the problems with the internet. The internet drops signal constantly in the Birdneck area. Trying to get them to fix it, is like pulling teeth from an alligator through its ass hole. There isn't a day or even an hour that can go uninterrupted by loss of signal. Over the last year, the equipment in my apartment has been replaced twice. My neighbors experience the same. If you use "chat", all they want to do is have you upgrade to the next package or buy other products. If I could, and the apartment complex allowed, I would pay the difference and use a satellite dish. Their service and connection suck.

Worst service ever. After several pointless outages, and lack of urgency to fix said outages; as well terrible random pockets of terrible speeds, I finally decided to cancel our service. Well, that in itself was an adventure. Took 90 minutes to cancel a service, asked pointless questions, put me on hold after each question, wasted my time. Last 10 minutes just to drive my point across, I stopped answering their questions, and had to resort to just saying "Just cancel my service" to all responses. Even if their internet was free for life, I would never use them again. The terrible customer service provided is enough to keep my away from them ever.

Worst company ever! Stay away from them at all costs. Salesperson came to our house to tell us about their new fiber optic internet. The speeds looked good and the price was very good, so we switched. What they failed to tell us is that there was a data cap on the service. With the fast fiber optic connection, you run out of data very quickly and are stuck paying overage fees that completely take away any price advantage you were getting. We've had the service for over a month and they still haven't buried the line, which is just sitting on the ground so every time I mow the grass, someone has to hold the line up so I don't run over it. Terrible company that uses deceptive selling practices to get you to switch so they can charge you overage fees. Stay away!!

Constantly drops, 1.5 hours on with 'tech support' when I need a technician, they just bounce me around to different people. On #4 as we speak. All I need is a technician dispatched, as there were power outages in the area and multiple people in my area are reporting issues.

We’ve spent hours on the phone and made multiple in-person visits to Cox just to transfer our existing service to a new location. Despite confirming everything ahead of time, on the day of the scheduled transfer, there was no record of the service order. HOW IS THAT POSSIBLE?!? The customer service has been consistently unhelpful — no one seems to know what’s going on, and every step requires a technician visit, even for the simplest requests. The process is disorganized, overly complicated, and customer experience clearly isn't a priority. Cox makes what should be a basic task feel like pulling teeth. We expect better from a major service provider.

I’ve been a Cox customer for many years. Recent promotion received from Cox for 2 gig internet service for $110.00. I called to ask about the promotion and was told the $110.00 included all cost except tax. The $110.00 I was quoted included 2 gig, unlimited data, modem, and Cox care. First bill came and I was charged $110.00 plus $75.00 for data, modem, care. I called Cox about the cost and was told the Cox salesman gave an incorrect cost quote. Apparently incorrect cost is given by Cox salesmen just make a sale.

This is a review for 1601 Frederick Blvd, Portsmouth, VA. We have had several issues in the past few months regarding our accounts. We were lucky enough to work with **. She has resolved all our issues in the past. She went above and beyond our expectations and made our visit pleasant and worthwhile. Cox is very lucky to have her as an employee. I am sure she will do very well in and for your company or any job she chooses to embark in.

I'm glad I found out what type of company Cox is prior to getting my internet installed. First, I scheduled installation and they didn't show up. I called and they said the order got cancelled and they didn't know why. Then I rescheduled for the next weekend. Then I receive a call to "verify" some information. It is then that they informed me that the plan isn't unlimited, and I would need to monitor my monthly usage or be charged additional fees each month. Or they can put me on an unlimited plan for more than they originally quoted me. The website even has the same price that they quoted me and says "Unlimited Data" in the description as one of the features of the plan. PASS! Canceled my installation and went with a local company with fiber installed in my neighborhood. I have never dealt with Cox in the past and I never plan on dealing with them again.

I cancelled my Cox service Feb 15, 2025 due to the high cost. I returned all the equipment the same day. Cox has records of my calls and ticket numbers I have opened. Today, June 23rd I am still waiting for Cox to refund the money they have withdrawn from my bank account. I have placed multiple tickets, talked with multiple people in customer service and COX continued up to May to withdraw from my account. Right now, Cox owes me over $600 they have taken via automatic withdrawal from my checking account. I have provided Cox with the debit numbers and spoke with specialist, yet, Cox refuses to resolve this issue. Help!!

Although my service is sometimes glitchy, my location in the Ozarks is pretty remote. Any time I have a service or billing question, I have found Cox Comm customer service to be responsive, friendly and effective. Great Company!

Terrible customer service! I wouldn’t recommend them! You will never get the same answer and what you're told from one you're told different from another!!! Despise this service!!! High prices and always fees!!!

Cox sucks. Six years on autopay, they get paid promptly every month. When service goes down (all the time) I have to drive down to Albertsons to call on and let them know 'cause cell doesn't work. T.V. worked until 2 days ago, 17 hours on various calls (sorry again. but mostly Mumbai with limited English skills) and unanimous rhetoric that I pay 136.00 a month for "internet only." WHAT THE ACTUAL **. These folks have lost their damn minds. Climbed the Karen rope up 4 supervisor levels, sat on hold for 45 minutes before getting cut off. I am eligible for senior citizen discount of 30.00 a month, but can't find anyone to help me with this. It is super obvious that they don't give a shit, maybe we need to do class action. Tired of their bullshit, there are other options in Las Vegas.

Called to cancel due to price increase. Ridiculous process that took 12 minutes. Customer service did not tell me what I was suppose to return. $200 if not return within 15 days. When setting up service they went into mom’s backyard without notice. I called and was told they can do that without notice. Not true. It’s called trespassing! Scared my mom. Buried lines and now I canceled. Bad business to increase after promotional rate. It’s a scam to get you in. Increase is to pay upper management and screw customers.

Cox Cable is full of scams. They stole $$144 out of my account without my permission. Their phone service is horrible. There’s dead spots everywhere I go. I can’t FaceTime, I get disconnected 'cause there’s no service and I supposedly have 5G. I called and discussed this situation. They said I would have to wait 3 to 4 business days till this gets resolved and there is no type reimbursement at all. Just cancel my plan and reimburse me so now I’m rolling around with no phone service waiting for them to contact me back so I’m going to Verizon. Cox Cable is horrible.

Horrible company in everyway possible, look for anyone else. Way more expensive, and constant outages, horrible service, and they will constantly jack up the price and take things away or add additional restrictions to your plan out of the blue with no notice or sign off. They give you a decent deal to get you in the door and on contract and then just screw you from there. When you call in they could care less, been a loyal customer for 10 years and I am paying double what a brand new customer would pay?

Under no circumstance should you be enticed to do business with Cox. This is a bogus organization with the worst delivery, service and customer service known to mankind. If you want to talk to a third world idiots about poor customer service, this hits the nail on the head of a third rate tele-communications landfill! In the middle of the day for no reason, service is discontinued for hours on end, because...Cox sucks!

When my autodraft credit card was misplaced and I requested a replacement card on the same account, the autodraft didn't go through - I received no notice of this from Cox - even though my autodraft date was several days before the due date I had no due process and no chance to remedy - and my secondary (backup) credit card account was also not billed. But Cox charged a fee. When I received the new card, I activated it, and entered the card information on the autodraft, but apparently the activation didn't go through - again, no notice, the autodraft date was several days before the due date, and no reason to think the confirmed activation did not go through. So Cox charged another fee.

As I write this all my services are down, no internet, tv or phone. We had Cox fiber installed and we have had nothing but problems not only does your internet go down, you can't watch TV or if you have their phone service it also doesn't work. Before that when we move into our new home we continually had internet problems. We had dozens of cox representatives come out to try and fix it. After three years of slow internet they finally sent out two supervisors and they fixed it in 30 minutes. We needed a simple switch in our upstairs data box. But for three years we paid our bill and hoped they could fix it. We never got a discount or credit. I live in Phoenix AZ and cox is the most stable service but the most costly we have. I could never recommend this company to anyone. I'm paying for 500 up and 500kb down and my last speed check was 30 down and 16 up. So you do the math.

My Cox service went out nearly every day. I tried for months to resolve this issue. It continued. Finally, I went to T-Mobile. I get decent speed, reliable connection, a great price and no problems from nasty customer "service." When I took the equipment back to Cox, the store was full of others returning their equipment. There are many of us! So long Cox, I'm happy to leave you!