Cox Cable Reviews

Worst service ever. After several pointless outages, and lack of urgency to fix said outages; as well terrible random pockets of terrible speeds, I finally decided to cancel our service. Well, that in itself was an adventure. Took 90 minutes to cancel a service, asked pointless questions, put me on hold after each question, wasted my time. Last 10 minutes just to drive my point across, I stopped answering their questions, and had to resort to just saying "Just cancel my service" to all responses. Even if their internet was free for life, I would never use them again. The terrible customer service provided is enough to keep my away from them ever.

Worst company ever! Stay away from them at all costs. Salesperson came to our house to tell us about their new fiber optic internet. The speeds looked good and the price was very good, so we switched. What they failed to tell us is that there was a data cap on the service. With the fast fiber optic connection, you run out of data very quickly and are stuck paying overage fees that completely take away any price advantage you were getting. We've had the service for over a month and they still haven't buried the line, which is just sitting on the ground so every time I mow the grass, someone has to hold the line up so I don't run over it. Terrible company that uses deceptive selling practices to get you to switch so they can charge you overage fees. Stay away!!

Constantly drops, 1.5 hours on with 'tech support' when I need a technician, they just bounce me around to different people. On #4 as we speak. All I need is a technician dispatched, as there were power outages in the area and multiple people in my area are reporting issues.

We’ve spent hours on the phone and made multiple in-person visits to Cox just to transfer our existing service to a new location. Despite confirming everything ahead of time, on the day of the scheduled transfer, there was no record of the service order. HOW IS THAT POSSIBLE?!? The customer service has been consistently unhelpful — no one seems to know what’s going on, and every step requires a technician visit, even for the simplest requests. The process is disorganized, overly complicated, and customer experience clearly isn't a priority. Cox makes what should be a basic task feel like pulling teeth. We expect better from a major service provider.

I’ve been a Cox customer for many years. Recent promotion received from Cox for 2 gig internet service for $110.00. I called to ask about the promotion and was told the $110.00 included all cost except tax. The $110.00 I was quoted included 2 gig, unlimited data, modem, and Cox care. First bill came and I was charged $110.00 plus $75.00 for data, modem, care. I called Cox about the cost and was told the Cox salesman gave an incorrect cost quote. Apparently incorrect cost is given by Cox salesmen just make a sale.

This is a review for 1601 Frederick Blvd, Portsmouth, VA. We have had several issues in the past few months regarding our accounts. We were lucky enough to work with **. She has resolved all our issues in the past. She went above and beyond our expectations and made our visit pleasant and worthwhile. Cox is very lucky to have her as an employee. I am sure she will do very well in and for your company or any job she chooses to embark in.

I'm glad I found out what type of company Cox is prior to getting my internet installed. First, I scheduled installation and they didn't show up. I called and they said the order got cancelled and they didn't know why. Then I rescheduled for the next weekend. Then I receive a call to "verify" some information. It is then that they informed me that the plan isn't unlimited, and I would need to monitor my monthly usage or be charged additional fees each month. Or they can put me on an unlimited plan for more than they originally quoted me. The website even has the same price that they quoted me and says "Unlimited Data" in the description as one of the features of the plan. PASS! Canceled my installation and went with a local company with fiber installed in my neighborhood. I have never dealt with Cox in the past and I never plan on dealing with them again.

I cancelled my Cox service Feb 15, 2025 due to the high cost. I returned all the equipment the same day. Cox has records of my calls and ticket numbers I have opened. Today, June 23rd I am still waiting for Cox to refund the money they have withdrawn from my bank account. I have placed multiple tickets, talked with multiple people in customer service and COX continued up to May to withdraw from my account. Right now, Cox owes me over $600 they have taken via automatic withdrawal from my checking account. I have provided Cox with the debit numbers and spoke with specialist, yet, Cox refuses to resolve this issue. Help!!

Although my service is sometimes glitchy, my location in the Ozarks is pretty remote. Any time I have a service or billing question, I have found Cox Comm customer service to be responsive, friendly and effective. Great Company!

Terrible customer service! I wouldn’t recommend them! You will never get the same answer and what you're told from one you're told different from another!!! Despise this service!!! High prices and always fees!!!

Cox sucks. Six years on autopay, they get paid promptly every month. When service goes down (all the time) I have to drive down to Albertsons to call on and let them know 'cause cell doesn't work. T.V. worked until 2 days ago, 17 hours on various calls (sorry again. but mostly Mumbai with limited English skills) and unanimous rhetoric that I pay 136.00 a month for "internet only." WHAT THE ACTUAL **. These folks have lost their damn minds. Climbed the Karen rope up 4 supervisor levels, sat on hold for 45 minutes before getting cut off. I am eligible for senior citizen discount of 30.00 a month, but can't find anyone to help me with this. It is super obvious that they don't give a shit, maybe we need to do class action. Tired of their bullshit, there are other options in Las Vegas.

Called to cancel due to price increase. Ridiculous process that took 12 minutes. Customer service did not tell me what I was suppose to return. $200 if not return within 15 days. When setting up service they went into mom’s backyard without notice. I called and was told they can do that without notice. Not true. It’s called trespassing! Scared my mom. Buried lines and now I canceled. Bad business to increase after promotional rate. It’s a scam to get you in. Increase is to pay upper management and screw customers.

Cox Cable is full of scams. They stole $$144 out of my account without my permission. Their phone service is horrible. There’s dead spots everywhere I go. I can’t FaceTime, I get disconnected 'cause there’s no service and I supposedly have 5G. I called and discussed this situation. They said I would have to wait 3 to 4 business days till this gets resolved and there is no type reimbursement at all. Just cancel my plan and reimburse me so now I’m rolling around with no phone service waiting for them to contact me back so I’m going to Verizon. Cox Cable is horrible.

Horrible company in everyway possible, look for anyone else. Way more expensive, and constant outages, horrible service, and they will constantly jack up the price and take things away or add additional restrictions to your plan out of the blue with no notice or sign off. They give you a decent deal to get you in the door and on contract and then just screw you from there. When you call in they could care less, been a loyal customer for 10 years and I am paying double what a brand new customer would pay?

Under no circumstance should you be enticed to do business with Cox. This is a bogus organization with the worst delivery, service and customer service known to mankind. If you want to talk to a third world idiots about poor customer service, this hits the nail on the head of a third rate tele-communications landfill! In the middle of the day for no reason, service is discontinued for hours on end, because...Cox sucks!

When my autodraft credit card was misplaced and I requested a replacement card on the same account, the autodraft didn't go through - I received no notice of this from Cox - even though my autodraft date was several days before the due date I had no due process and no chance to remedy - and my secondary (backup) credit card account was also not billed. But Cox charged a fee. When I received the new card, I activated it, and entered the card information on the autodraft, but apparently the activation didn't go through - again, no notice, the autodraft date was several days before the due date, and no reason to think the confirmed activation did not go through. So Cox charged another fee.

As I write this all my services are down, no internet, tv or phone. We had Cox fiber installed and we have had nothing but problems not only does your internet go down, you can't watch TV or if you have their phone service it also doesn't work. Before that when we move into our new home we continually had internet problems. We had dozens of cox representatives come out to try and fix it. After three years of slow internet they finally sent out two supervisors and they fixed it in 30 minutes. We needed a simple switch in our upstairs data box. But for three years we paid our bill and hoped they could fix it. We never got a discount or credit. I live in Phoenix AZ and cox is the most stable service but the most costly we have. I could never recommend this company to anyone. I'm paying for 500 up and 500kb down and my last speed check was 30 down and 16 up. So you do the math.

My Cox service went out nearly every day. I tried for months to resolve this issue. It continued. Finally, I went to T-Mobile. I get decent speed, reliable connection, a great price and no problems from nasty customer "service." When I took the equipment back to Cox, the store was full of others returning their equipment. There are many of us! So long Cox, I'm happy to leave you!

The price continues to rise. I stayed on hold the first time for almost an hour trying to disconnect Cable TV and phone. I kept getting transferred. One agent just held the phone without doing anything. When I kept saying hello, hello, he said I'm here making notations on your account. Originally he said he was transferring me. The time period with me sitting on the phone, no talking and no music (not on hold) was 25 minutes. The second time that I said hello, hello, he started the hold process with the music. I didn't want to get unlimited data so that made me feel like that was on purpose since there was no reason to just hold the line and not transfer me. Then when someone finally picked up from me being on hold, the frustration with me not wanting to keep the cable TV and phone was obvious. Very poor customer service.

Cox Cable is full of ** who don't seem to realize that dead people don't want or need cable. My father died on October 4, 2024. Since that time, I have repeatedly called, chatted, e-mailed, texted and visited a Cox storefront in person, informing Cox on each occasion of my father's death, and yet they have failed and refused to cancel the account and continue to bill each month. It should be noted that you can easily accomplish almost anything from the Cox website EXCEPT cancel the account -- that apparently takes an Act of Congress. It's pretty pathetic that Cox seems determined to collect its $152.81 per month from a dead person -- they continue to bill my dead father's account. They must think like the Registrar of Voters in Chicago - no reason to take a goof Democrat off the voting rolls just because they are dead. Truly ridiculous.

I have wasted many hours being turned around in circles with Cox Internet customer services. All I can say is just because they said something is a certain way doesn’t mean that it is. Most of the agents will tell you what you want to hear and then it won’t add up when it comes time pay. I have been on so many calls and they all tell you something different. I tried to get the supervisor on the line so he could play back the recording of my last conversations and they left me on hold for an hour and never picked up. During that time I was in a chat trying to figure out who I could talk to make a formal complaint and no will ever allow it and the they just disconnected my chat when they figured out that I wasn’t going upgrade.

The service is terrible, and on top of that, when it came to burying the cables, they did a terrible job, leaving a mess in my yard. The price is ridiculously expensive for a service that doesn't work most of the time.

I have been without internet service for two days and will go into a 3rd. Went through all of the troubleshooting and they had me go buy a new modem, which I knew was not the problem. Now, I wait until late tomorrow for a tech to look at the connection to the house which I know is the issue after spending hundreds of dollars for no good reason. We pay a ridiculous sum for their "best" service. I work from home, as does two others in my household. Based on this, what would EVER make want to get their mobile service?

Cox Cable raise my bill by 26%. I called them on December 30 and try to figure out what was going on. They would not help me so I told him to cancel my service. I called them four times. Finally I talked to somebody I do believe on March 4 or March 5 and told him I’m not paying my bill. I told you guys to shut my service off but they kept billing me. Now I have an outstanding bill for $417.86. I don’t know why because I told them to shut my service off on December 30 And they would not until I finally got a hold of somebody and they took me serious in March and now they’re trying to backfill me for everything. I would not go to Cox cable because if you have a problem like this, wouldn’t you tell him to shut the service off? They won’t do it so they can still charge you. I never was late on one payment. I had no late fees until they raise the price. I told him to shut it off and they did not.

A company lies to their customers all the time. Always increase the monthly rate without noticing their customers. Customers service line is a decoration. Agent is full of lies. I end the Cox service, after return the renting router, they supposed to return my deposit. The check is expired, they won't re-issue the check. They overcharged me, after call, they issued me a gift card, which is not working. I never got to use it. Call the debit card company and Cox customers service, the agent tells me to retail. Retails rejected. Call Cox customer service, they gave me 2 phone number are fraud number. The debit card company is fraud one, too. They said that they will open a case and solve the issue. Never got respond.

I've had Cox for over a year now. Do not, do not, do not, get their services unless they are your LAST resort. The service in my area goes out at least once every month. BTW I'm not being extra at all. I have the text messages. However, they know what they are doing. I hate Cox cable service. Please don't get these people. I am writing reviews everywhere that I can to inform everyone of high prices with poor connections and services, no results, and little to no compensation.

I've never known a worse internet provider in my life! Disconnecting everyday, idc what plan I'm on, or how many devices are connected. That service is insane in 2025. At MOST, 3 devices are connected at any given time. I pay what I feel is an absurd amount already, and Cox can't keep their end of the bargain by providing the service I pay for!

We've been Cox Cable customers for years but the BUCK stops now! As several other Raters have reviewed, Cox Cable's monthly (Basic service) bill has gone up monthly almost $300 and they use retaliatory tactics to coerce you into believing the reason for going up on their bill is acceptable. For example, when I spoke to the Executive Resolution Specialist -Executive Escalations Team, they discovered I had a "promotion" that expired for the reason my bill was substantially rising, I knew nothing about any promotions. Now they say I have another promotion expiring in March but after will cause my bill to increase ONCE AGAIN, Cox Cable has graciously cut a few dollars off the new bill (which is still much higher).

I have had Cox for years, it is the ONLY high speed option in our area. We are currently on our second modem/router in less than a year and having problems with that, they have replaced everything from the coax to the box controlling the string of apartments in our area. Still having internet drops where I have to go up and restart the modem. So I thought I would buy my own modem. Went to their website of compatible modems and bought one. After 1/2 an hour texting a tech, I was told it was not compatible. Returned it to the store and got another one that was on their list. After 40 minutes on the phone and 4 different people from tech to sales to promotions and back to tech, they tell me this one isn't compatible either. Don't trust their compatibility list, it isn't correct.

I have been with Cox Cable more than 30 years. Lately, they have been increasing the monthly fee every month. Due lack of credible options in the market Cox is holding their clients hostage and keep on squeezing more and more from us for the same service. Time for a credible alternative to Cox. Giving them 2 stars just for their reliable service.

NW Arkansas. Cox Cable internet is terrible. Signal unreliable and drops for hours and returns only to drop again. Confirmed with neighbors a similar experience at the same time. Support denies service is down as signal in area is fine? Techs come out multiple times. I don't want and refuse account credit. I want reliable signal.

Service has been in and out for weeks!! Called and emailed with Cox. Only answer is to turn modem on and off. Wants to charge me to come out for service!!! Trash company!!!! Stay away!!! Very expensive!!!

Please do not use this company. They are a total scam. They say that is the bill but they add lots of extra charges to your bill and if you do not pay they will put it in the collection and ruin your credit. T-Mobile and Verizon have a compatible programs without extras.

Cox did not update my billing information, as a result the account fell behind, when I tried to work with their customer service (overseas) it was unbearable. I canceled my account, and disputed charges. Cox without knowing put me into collections for $300+ bill and my score dropped from an 850 to a 749. I am not even going to go over the poorest programming for the money. Since leaving I livestream everything for a fraction of the cost, no 11 commercials every 11 minutes. I encourage everyone reading this to jump ship and cancel their service and use AT&T for internet, you get a GIG upload and download.

We pay almost $200/month for 22 channels and 51 music channels we don't ever watch. They claim this is the cheapest package. They have been increasing the prices almost every month. I wish monopolies were still illegal. When I retire, I will shut my service off.

I am extremely disappointed with the customer service provided by this cable company. After three attempts to schedule an appointment for a technician, the company provided inexperienced technician, canceled on me twice, each time without providing a clear explanation or offering any viable solution. When a technician finally arrived, it was evident they were not properly trained. They were unable to resolve the issue, leaving me with the same problem I had from the start. Escalating the matter to a supervisor was equally frustrating. Despite promises to address the situation, no meaningful action was taken, and my concerns remain unresolved. The lack of accountability, repeated cancellations, and poor training of staff make this a company I cannot recommend. Save yourself the headache and consider other options.

They gave me a package price in June 2024 and said it was valid until June 2026. Then six months later, they raise it. A verbal agreement should be as good as a written contract. Their word is about as good as their overpriced cable!

As of 12/1/24, Cox stand-alone internet costs $166.25 per month! For $20 more, I can also get 75 cable channels. I have been a customer for over 20 years. The best promo they could give me for cable and internet is $185/month. My internet is listed on my bill as being only $52.00. Why is stand-alone internet more than THREE TIMES the regular price? Not only is this unethical, but probably illegal, too. Price gouging at its finest. Cox has probably figured out that most people are cutting the cord and going to only internet and streaming somewhere else. So basically, we are paying for all the other people who have bailed on them. Cox is ripe for a class action lawsuit with unfair business practices. I would take my business elsewhere, but they are the only internet provider in my neighborhood. Someone needs to investigate their pricing structure.

Do not use if you have any other choice. Also do not use the autopay. It will charge you $25 if the payment doesn't go through. Customer service is also terrible, please find another option before you use them.

Latisha at the Gretna Store was extremely helpful and informative. She provided me with options to decrease the rising cost of cable to better suit my family needs. She better served me than when I contacted the rep via telephone who did not offer better deals and no promotional plans. Employees like Latisha are invaluable in a society where good customer service is hard to find.