Xfinity Cable TV Reviews

I work from home and have had business internet with Comcast/Xfinity since 2021. My service was always spotty and since I stream tv, sometimes my I would have problems with Hulu or Netflix. In December 2024, my contract was expiring and like usual, my bill came in for $70 more per month. I wasn't sure if I was going to keep the service because, frankly, it wasn't that great and I was considering changing to another provider. I called Comcast and spoke with Victoria ** who convinced me I could get quicker service for a little more than the price I was paying. I signed the contract and 2 hours later, received another contract. I called Victoria and she said she had gotten me even quicker service and to sign the new contract. The pricing looked the same so I completed the e-signature.

I am a diamond level customer because I’ve used this internet and cable service for decades. The customer service is designed so you will waste hours with automated instructions, being disconnected, and transferred from one person to another. They always try the Bait And Switch, an illegal business practice whereby you call customer service for one thing (ie equipment malfunction) and then they say they can give you a plan with a lower price. It’s a lie. They know it. Every single time your bill will be higher, and they will tell you that you can’t change back to your previous plan because it isn’t available anymore. Every time they make you sign another year contract so you’re stuck with their terrible service, always paying in FULL for unreliable service.

Worst Company in the US. Try to get customer service... Good LUCK!!! Can't pay my bill online and can't get help with paying my bill. I don't care if they get PAID. Would love to go to court with them. Amazon should now break into the internet service. This would be a great opportunity for them and us. The US Government needs to look into their business practice. They need to be Regulated BIG TIME.

Fulshear TX store is high pressure sales. Did not follow through on what was promised. Extra charges on the monthly bill that cannot be reversed. Poor customer service from the store all the way to online help.

Xfinity / Comcast is such a big rip off. I feel very cheated. The prices keeps going up. Looks like they double bill at times so people please watch your monthly statement, (2) of my TVS have to reboot before coming on. Comcast has not sent out any new equipment like they promised several months ago. I don't call that much because you never know what or who will answer the phone, the last phone call I made there was a baby in the background crying so obviously she was working from home. I just hung up after the baby screaming and crying. What a joke!!!! So I feel like as customers we are being taken advantage of with this sorry lazy service and 00000 customer service. I wish we had more competitors in the area that cared about the customers.

Worst Customer Service Experience in the Nation by far. Almost impossible to get a live human on the phone. Constant issues with TV Flex/Exumo Boxes. Can never get a live person on the phone. They lie about not doing contracts too.

I inquired about getting basic cable. All I need is ESPN and a few extra basic channels. I was greeted by a manager who explained they had a special so I could get cable for 40 dollars a month for 12 months. I thought, "Wow. What a deal," and was pleased. Then she tells me it would be 115. I thought OK, first month fees, whatever. Then she explains that it will be 115 per month because it's 40 for the special, 15 for sports broadcasting 12 for this, 11 for that, taxes, blah blah. It's absolutely DECEPTIVE TRADE PRACTICES. I could never get it for 40 + taxes and why would I pay taxes for something I didn't purchase.

We recently added back the Bally Sports option (RSN) to our plan. We negotiated an increase of around $10/month for that, which brings our total to around $255/month, more than I want to pay. I just found out however, by accident, that they cut our DVR storage down to 20 hours/month, instead of 150 hours like it had been before. I called them to complain and they said because I’m on a NEW package that includes Bally, that I could no longer get the 150 hours unless I pay $10 more per month! RIDICULOUS!

They arbitrarily cancelled an appointment that I had scheduled and then refused to reinstate it. I am stuck with this ISP because of my HOA. I live in a 55+ community and they should be embarrassed by the way they treat senior citizens. SHAME ON YOU!

My cable television was out for 2 days. A guy came out to fix it. He stole Verizon's cable line off my router to use it for the cable box outside instead of using his own. He unplugged the coaxial cable from the router itself inside my house. Then my internet was off for a day. My daughter is in school and could not check her work. Please tell me why he was touching someone else's equipment! Nothing was wrong with my internet. I could not get to speak with a supervisor to tell them they are hiring thieves. The guy went into another room with cable and moved things around and left cut up coaxial cable remnants. Verizon had to come out and repair/replace what Xfinity/Comcast stole. Xfinity/Comcast do better for all this money we've been paying you for over 40 years and this is how you do us...

Worst customer service ever, and they will steal money from you. Bought Storm Ready equipment and returned it a week later because it won't work, and you cannot get support for it. They charged me $250 for the equipment even though I returned it to the same store where I got it (Hwy6 & West Rd in Cypress, TX). Got on the chat twice (you're no longer able to reach a live support agent with Xfinity) and they both confirmed my funds would be credited back. Two months later, no joy. Went back to the store, but no longer have my receipt for the equipment, so I was told there is nothing they can do, even though THEY are the ones who sold and rec'd back the equipment. Canceled my service immediately. Nice job Xfinity - I was a 5 year + customer, but never again. My account # is **.

Worst customer service ever!! Anytime you call them you get the royal runaround automated hell. When you get a live person on the line they never help and you get transferred multiple times. Be prepared to spend hours to solve the simplest of issues like canceling add ons. They make it very simple to add but almost impossible to cancel. Internet is snail slow. Tv service is good but way overpriced, Definitely avoid if you have the option.

Company reimbursed overcharges.

Comcast Xfinity has consistent glitches - blinks & stutters, pixelization, black screen & error messages. A woman in the Philippines (service department) tells me, "It works just fine." Techs come out and admit the problem, change electronic units & wiring but cannot fix it. Symptoms get better, get worse - have been going on for months, intermittently for years. Service department hides behind AI - hard to get a human. Prices go up up up, but quality is always poor poor poor. Should be zero stars.

Prices keep going up and service keeps getting worst! Picture comes in and out. At times I have to come home and have no service. Have to unplug everything to get it going again. Paying $386 a month for bad service. Have to figure something else out. This is completely a rip off!!!

Mostly horrible service troubleshooting TV problems. Multiple missed appointments, chat support personnel pretty much waste all of your time. If she never gets resolved. Once again, horrible experience.

I have problems with my cable TV. Is about a year, TV glitches and goes silent. They said I need a new Cable but they will not go in my neighbor box to fix. Paying for a service I do not get. Another day, will do this every day If my service is bad.

2nd outage in the first week I have had Xfinity.. Definitely not satisfied with the service.. I would definitely cancel the service if I could but I'm stuck with xfinity for a year.. I can't recommend anyone.

Do not buy this service if it is for an elderly or disabled person. This company actively discriminates against these folks. The issue is a screen saver that comes on every 30 minutes to 5 hours. You can manipulate the time but you cannot disable this super annoying feature. Many people have written to the company stating that their disabled or dementia family member does not have the ability to hit the "enter" button to return to their program. Xfinity does not care. They are unwilling to change this feature. I will be contracting with a different cable company soon for my mother. Seriously, who discriminates against the disabled and elderly!!!

When you call Xfinity on the phone, you get to experience THE AUTOMATED SERVICE. It is a scourge, and it is very difficult to pass. It will keep offering half-baked, brainless solutions instead of connecting to a live operator. Xfinity did not invent this, but their version is one of the worst. You simply cannot get through. This may be one of the good reasons NOT to use Xfinity.

I sold recreational property 5 1/2 years ago. New owners did not register with Xfinity but continued to use their services. I called XFinity many times and also notified them when I sold. I still receive bills monthly from Xfinity. Every time I call I am passed on to someone new 4 or more times wasting hours of my time. Totally unacceptable!!

I turned off my cable service to just have internet in 2019. At that time I returned the cable boxes. Xfinity continued to charge me $30 a month for equipment I had already returned. I discovered this 6 weeks ago. After several phone calls, spending hours on the phone, having several representatives tell me the charges will be refunded (over $1800) I still have no refund & no resolution. We can’t get anyone to return our calls & deliver on the promise to issue the refund for the years of overcharges. Be aware of what you are being charged for. They are unethical & should not be trusted.

Stay away! I have been with them for years, currently I have over four years with them, I moved my service from different provides as soon as Xfinity was available. What a mistake, only loyalty now is to take client’s money but be aware when issue arise there is little help on their end. After my bill went up almost 50%, I used chat box to inquired about loyalty program to get more information what is available currently? I chatted with Kamal, he offered kindly after back and forth, me the same service to me for $ 50 a month. Just need to call +18009346489 for verbal verification…. Day later, after good 60 plus minutes call this promotion is not available to me, "Kamal made a mistake and we are not able to provide this."

On 11/24/2023, I called Xfinity to request that my internet service be moved from my TN address to my CA address as I was moving. They informed me that they do not have service available at my CA address. As a result, I requested to cancel the service, and the representative informed me that there would be a $17 cancellation fee. I agreed and cancelled the service. A month later I was surprised with a $205.90 cancellation fee. I called Xfinity and asked that they listen to the recorded call and adjust the amount per the information provided to me by their representative. They declined to look into it, denied my claim, and refuse to further escalate or discuss it. Currently, Xfinity is escalating the bill to collections, and not taking any responsibility for their mistake.

If you have a problem with a bill or service you can’t speak with anyone. Their phone tree is ridiculous and when that doesn’t help they put you in a texting queue. It is so frustrating. I’m now looking for a different service.

Customer service is the absolute worst! They demean you and make you feel stupid. And that is only IF you can actually speak to a human, especially one from the states. Otherwise, you talk to a machine that does not understand humans or a human from another country that also does not understand you and you cannot understand them! It is horrific. Customer service has only gotten worse. I’ve been a customer with internet and cable for at least 2 decades and each year it only gets worse!!!! Ready to cancel! $180 to cancel the service! Satisfaction priceless!

Go somewhere else!!! RUN!! Where do I start to complain. We have had Comcast since 1999. We have had a lot of problems but this last one is the straw that broke the camel's back! I am only going to talk about the last problem that cause all of this. My shows don't always record. The online chat does try to help but once they issue a credit a few times the corporate office reverses it and makes you pay it! Service is NOT working correctly we should not have to pay for it!!! The corporate office is TERRIBLE!! Also, once a credit is issued it should NEVER be reversed! This company has the WORST business practice and unfair billing and work ethics!!!! The pricing is out of control!! We need a cable company that is great and won't rip off their customers!

I'm taking the equipment back asap. I had to call them the last 3 months about billing issues. In October I noticed that my bill was $60 over so I spent 20 minutes on the phone with them about their error. In November it happened again, $65 over, on the phone for 20 minutes, they adjusted it down again and assured me everything was fixed. Now it's December, I see it AGAIN. I call them, another 20 minutes later the lady assures me that the issue is fixed and that my bill will reflect the correct amount. I have automatic payments. I'm on vacation a week later, I get a text that my account is being OVER CHARGED!!! They didn't even fix it, and when I called...another 20 minutes later, they said they would have to "credit" my account. I'm taking the equipment back asap and will be joining the streaming club.

As I see from others, getting to an actual person to solve a problem is almost impossible. Delays in service are common, and internet speeds are never what is paid for. However, a recent cancellation request which did not originate from me, the customer, points to a lapse in their security. A horrible company which I will change as soon as I can.

Absolutely horrid service. Non existent. I had Xfinity 2 years ago, and had a fire so moved while house was being rebuilt. Upon moving back, the service I am experiencing is nowhere near what it was. I've been trying for 6 weeks to get my phone number ported over. Xfinity says it's done. The number is NOT ported over. The old company says no requests have been made. Trying to talk to someone about this is like banging my head into a wall. They either cannot speak so that I can understand them, or they say it's done, which it is not.

I have called customer service multiple times, which in itself is a nightmare, and I have gone directly to a store for a face-to-face resolution. I am unable to get the fact that I returned a phone directly to a store within 2 days of receiving their phone. I have a return receipt, but now I am being charged for the phone. I returned the phone because the Xfinity representative misinformed me about the service and the cost. This whole thing is a nightmare and resolving it may take a lawyer. Avoid Xfinity.

We have had so many problems since our move. He has been the friendliest and most efficient repair tech we have ever had with this company. Always painful- except this time :). Our bad experiences faded away.

Please Don't purchase any of their products! You can't speak with customer service! They mislead with false information. No one says the same thing about about products!! They will hang up on you instead of transferring to another agent!

Comcast Xfinity cable box has been out FOUR days, and they have ignored all requests to fix the problem. They are refusing to provide a service I have already paid for. Emails to Thomas ** "chief customer experience officer", and to Brian Roberts, Comcast CEO, aren't being answered. What's not important to Comcast, is important to a disabled stroke patient, whose only contact with the outside is TV. Shame on you Comcast!

Again, your experience might be exceptional. I only draft evaluations after communicating with the business. The service has deteriorated since the price increase, as it now lags and freezes, although they advertised bandwidth remains quicker. Does the price of a two-year contract increase after the first year? This was misleading, as you are now obligated to pay for the entire year if you attempt to terminate the contract early.

We have a broken cable for over 3 months now. Temporary cable was ran until the break is fixed. Our cable keeps buffering. Every tech that has come out states they have to get the main line repaired. The temporary cable is our issue. Maybe switching to Fios.

On two separate scheduled installation dates, they failed to show up or call me at all resulting in six hours of wasted time that I otherwise could’ve been earning income. This does not even count the time I spent on the phone calling them after they now showed twice. On a separate day, I consider giving them an additional chance and waste it over an hour of additional time on chat and phone with literally seven different representatives, all claiming to solve my problem right away. I need to transfer me to the next clueless and incompetent representative, who had zero knowledge, and zero ability to resolve anything at all.

First, why the hell do they make us go through their automated phone service to reach someone? Today I called and had to go through the whole process, after 25 minutes, I finally got a live person. That person said they could help me. We went through the entire reason why I was calling and he couldn't help me. I asked to speak to a supervisor and he said he would connect me with one, I was on hold for 59 minutes when XFINITY ended my call. I didn't get nowhere just a lot of wasted time. I had to call back, go through the whole arduous task of reaching a real person. When that person came on, I explained my plight and they promised to help me. He told me that I have a DVR and that I should be able to record. I asked how can I record because the repair man that came to my house told me he didn't have a DVR to replace the antiquated one and he would install a "TV BOX".

XFinity has the worst customer service of any company I've ever come across. They do not care, nor do they resolve any issues. It’s almost impossible to get ahold of an actual person and when you do you can hardly understand a word they say. They just apologize for messing up your service but never do anything to fix it and make their customers happy. Plus you’re literally on the phone with them for hours, it’s horrible. Go with Philo, Hulu, basically anyone but XFinity. I can’t wait for my contract to end So I can run away from this horrible company.

The service isn’t all that great, I kept it around because they offer deals. Even though I was doing deals to keep it low (started around $130 a month), the last deal I made was 9/22/21 for a 24-month deal. The 24-month deal raised my previous package from $186 to $237 a month. My deal is close to ending and I REFUSE to pay $300 plus for crappy service, so as I am trying to get a new package deal with just internet and phone, they are trying to say that they can’t do it and it’ll be A la carte and the month to month bill will be random.

I had a bad internet box. Noisy and hot and brought to back to infinity. Where they gave me another box box and had to bring that back too - still being charged for a box I never hooked up. They mailed me another and it took 2 visits to the store to get that fixed up but still getting charged for use that was never used. At the same time had 2 boxes that were boiling hot and brought them back too. 8 times I have been overbilled and given equipment that was just as bad as what I had just returned. Right now I still have a box that is not 4k. I have done nothing to deserve this treatment and feel all beat up by chat boxes asking to find serial numbers by disconnecting everything to find them. I am being charged for defective equipment and after 8 calls and 5 visits I am being billed for their incompetences.

Comcast/Xfinity is forcing customers to trade in working DVRs and other cable boxes or lose access to a feature we are paying for--On Demand. They are doing this to 1. Jack up the monthly cost consumers pay for boxes and 2. Damage the environment by throwing away perfectly good boxes. Xfinity is the worst company I have ever had the misfortune to deal with. There is something seriously wrong senior management. The word "psychopaths" comes to mind.

It's extremely frustrating that you cannot reach a live person/representative when you need to. I spent over an hour of my time trying to reach someone and was still unsuccessful. There is no personability to this company and it makes it hard for its customers to get what they need in a timely manner. It's absolutely ridiculous that customers have to spend their time trying to "research" how to get in touch and speak with a live representative to resolve issues. Nonetheless, the service is horrible and is expensive in my opinion. I only have them as there are not many other options for TV and internet services. If there were, I'd gladly switch.

I have had Xfinity prepaid for 21 months, and it has been 21 of agony. Now with my 21 months of experience, it takes 1 hour to make a payment. It is not possible to set up autopay when you have a prepaid account. Here’s what happens when you use your phone to make a payment, with the guidance of the Xfinity agent. When you press the NEXT at the top, nothing happens. When you press NEXT at the bottom of the same screen, nothing happens. When you press CREDIT CARD INFORMATION, nothing happens. When you ask the agent a question (how many months have I been using the Xfinity service), she just answers a different question. I had to ask the agent how long I had Xfinity service three times before she answered me. They are speaking English, but they certainly don’t know how to listen. They forgot to teach them how to listen during their training.

Xfinity was getting way way out of hand with their pricing and inconsistency on pricing. So my wife and I cancelled their cable service but kept internet and wifi. Before cancelling our cable we had purchased at full price movies, same cost as buying a DVD on new releases. We had a couple hundred movies or so plus the purchases of complete seasons of T.V. shows we enjoyed. We BOUGHT THESE, we OWN THEM but now Xfinity will NOT release them to us, refund us or make this right. Kinda like going to the store and buying a brand new T.V. but the store not letting you take it home.

Just got off the phone with Xfinity Comcast. Received my new bill, and it jumped up $60! It went from $174 to $234!! First thing I noticed is that they charged me $19.99 for Netflix!! I don't have Netflix with them, I have an app! Netflix is paid directly. The agent told me it's because it goes through their box! **!!! I fought with him, and he removed it. The other charges increased because I lost my original promotion! Mind you, I only get the package, with NO PREMIUM CHANNELS!! And on the bottom of the bill, it says it will increase again $26 at the end of this year, because the last promotion will come off!! They no longer offer promotions or package deals, so they will now be charging you with their new "A la Carte" pricing, ripping you off even more.

I live in Dutchess County NY, which means they're the only provider available here with decent internet. You can get Dish but their internet is lacking. First issue: We move in to our current house and they send a technician to hook up service (a few days after), which he doesn't do because the previous line was cut. He tells us that a new line must be dug and tunneled under my driveway to my house. He states it'll probably be done in a few days and right away he's trying to leave. I ask is there anything he can do now, and he says no, and leaves.

4/19/2023: Today my TV went on the blink. There was one horizontal line and the rest of the TV screen was black. I called the help desk at Xfinity and some guy helped me. Well, not really, he just passed me onto another technician and claimed they would contact me in 2 hours, in which they never did. I called again and this time GEN helped me and she walked me through the process and got my TV working again. Now, this is an OUTSTANDING EMPLOYEE!!! Gen made me feel relaxed and she said her goal was to make my TV work again and she did just that!!! We need more employees like GEN!! Paul **

On March 5, Xfinity interrupted my service, with no kind of extension, incentives after being with them for so long, and I am so angry, so on the March 30 after being without cable and internet, I made the payment like a fool, because they told my services would be restored, and today I get a text, saying I need to pay an additional amount or they are going interrupt me again. I made the payment with the understanding that I would be given a little more time, and they are being completely difficult. When they are not sending a barrage of texts long before the bill is actually do, it is as if they look for ways to try to harass someone, it is really too bad they do not have any competition.

Xfinity is the worst service in the world. My cable line is melted and it's melted going to my box. Apparently they do not put that as priority. My home is at risk of fire and I've been trying to get someone here since 7am this morning. It's 7pm now. They have no technicians available. They are putting my life and home at risk. This is a fire hazard that should have been top priority. Since they don't think so I'm gonna escalate my bbb complaint. As safety should be first priority for Any company.

This has been a disaster from the first day. Pricing way above what they promised. and the service is the worst!!! None of my equipment has worked, even after I personally went to the store to replace them/(one did get better).

I signed up for Xfinity 125+ channels. But the advertised playlist when you sign up and on their website in not what you actually. Xfinity lied about their channel lineup. Not as advertised. Service was horrible. I spent 1.5 hours with service getting the run around. And they basically told me, "Too bad. You're out of luck." Xfinity mislead me with false info. A bait and switch best describes their tactics.

Good company, customer service is ok, their techs like to make fun of their customer's house or tv instead of giving them a cable box. They ordered the tech bring them a box that doesn't work on the customer's tv.... When I ordered internet they wanted to sell me a phone without telling me it's an mvno from Verizon not exclusively Xfinity and the price is ridiculous.. paying for internet and phone is too much money. They should be honest and tell customers that their phones come from verizon towers and they are mvno and not xfinity.

After several years of being an Xfinity customer we kept getting nickel and dimed, every month. This past month our bill jumped $30.00 with extra fees. We called and got someone from overseas to service us. It was a very long and frustrating process. We decided to shut our service down at the end of our billing cycle. They turned the cable off in the middle of our conversation, and even though they said they'd turn it back on it has yet to happen.

Feel like I'm being denied service. On Wednesday Nov. 16, 2022 I received a message when I used the on demand screen has a title that said something about replacing my box. I read this it said something in summary that my box needs t be replaced there doing some updates and that my box will stop working Dec. 6, 2002. No problem I know my box is old. I believe was next day Thursday when I called and mentioned that message and needed a replacement box. I believe it was Tuesday Nov. 21, 2022 that received the box from them. Get all hooked up as instructed and could not get the box to go past first 2 screens (welcome and something about loading).

There used to be Comcast offices within a few miles, however these have all been closed and one is forced to drive 30 miles or use the chat agent or phone options. A couple of buttons on the remote were not working properly, would have to press 5-10 times for it to transmit. So I tried to order a replacement via the chat agent. After 10-15 minutes I thought I was all set. However the Comcast agent then tried to walk me through setting up the existing remote for the TV. Again had to explain the problem. After confirming address etc., was advised there would be a $5.25 shipping charge. Advised that would be fine (thought to myself if Comcast was closing all the local offices they should bear the shipping costs).

Worst customer service. They sent me the wrong equipment. I returned the equipment to the store, the store gave me a direct customer service number. I called and they sent me to another store. That store told me that no store in the state of Florida has wireless boxes as they have a shortage of them. He referred me to call customer service again. At this point I am paying for a service that is not being provided to me.

Just upgraded my XFINITY TV box... Xfinity is now sending the XR15 remote control, replacing the XR11 model. The XR15 is much harder to use! The buttons have no "feel", and most of them are the same color black as the case. The button for the last viewed channel is identified by a left facing arrow. The button for the information screen is identified by a lower case script i. Confusing!

As a brand new customer, I am less than satisfied with how I have been treated by Xfinity! I bundled land line, internet, and TV service. I was told via phone by the rep. that there would be no installation fees/charges. I'm now being billed $39.99. (LIE # 1). The installation tech. that came out, spent 5 hours at my home, with 2 TV's not getting Xfinity service when leaving. The tech. said to buy any ROKU devices and they will allow my 2 TVs to get Xfinity service. (LIE # 2)

My mother's Comcast cable box went dead last week, after very little help by phone we drove to another town and exchanged the box. In the set up instructions it says to go to Xfinity.com/activate. That website only has options to download an app on a mobile, she doesn't have mobile phone. When we call the pre-recorded message says there is an outage but her other tv and box is working fine so there is no outage. She pays over $1600 a year for cable and been a customer since 1972. I'm begging her to drop Comcast.

I am going to try to limit this review to the facts of my experience. I signed up for new cable and internet service in late May, 2022. I purchased my own router and had Xfinity mail me my cable boxes. I was able to set up one of the cable boxes, but when I started using it I noticed that several features weren't available, like recording shows and other DVR services. I called Xfinity and found out after talking with an associate that Xfinity had shipped me an extremely outdated cable box. The associate was shocked because it was a box that had been out of use for quite some time. So, I took the boxes to an Xfinity store where I was able to replace them with current version boxes. I was able to set up the primary box, but the second box was not working.

I have been a customer for 7 years. One day I wake up and have none of the channels. I called Comcast they go through the normal procedures to fix the issue. After four different Representatives I am told that the package I purchased in 2016 no longer exists so I have no cable channels. All I have is basic. If I want my channels restored I have to pay an additional $40 a month. The package I had was affordable and I told them I could not pay any additional. If I were to cancel cable altogether just to have internet I would be paying the same amount. Basically my hands are tied in order to continue work I have to keep the internet. But now I have no cable channels.

Stay away from Comcast. One, it is state mandated that a child in school have free access to WiFi. Two I contacted the company about my bill that tripled within 30 days and was told of charges and a payment she couldn't see. Third, I asked if this call was recorded many times and the only response I got was sure. Fourth she stated that she would have to call me back as she was getting off but later stated after I called her out and asked to speak to a supervisor then asked what region and is my current time in my location. This is not acceptable on a customer service level as that is a violation of HIPPA. I then asked if my bill would be reduced as I was never given an answer. I asked for her ID number; she never provided it nor that of a contact name.

Customer service is awful. I constantly have problems with the service and equipment. It is very difficult to reach customer service, and when you speak with a technician they are no help. I am ready to ditch Comcast.

I am an existing Comcast customer, largely because they have the fastest internet speeds in my area, and there are few other viable options. I have their cable TV service only because it was cheaper with a bundle. Comcast informed me that I needed a new cable box to take advantage of all the services I am paying for. So I agreed and they sent me one. I installed it myself per the included step-by-step instructions, but it wouldn't work. So I spent about 25 minutes navigating their fury-inducing automated "customer service" phone system and another 60+ minutes speaking with (or sitting on hold with) three different departments of actual "live" customer service people; none of whom fixed or even diagnosed the problem.

With all the new streaming services available you would think a company like this would try to improve their offerings. But not only are they not improving they are raising their fees. Their internet service is by far the fastest available compared to At&t Verizon or Tmobile. But like the cable it's not consistent. My cable keeps freezing and the internet drops out. For 5 years they have said we will fix it and after 37 service calls it's still having issues. I think 5 years have been long enough to wait. Please someone come out with a fast internet service so can get rid of this.

I added tv onto my bill last month and the rep told me it was going to be $60 more a month. It was double that. Called to cancel this morning and they raised my internet bill $50 a month!!! So, they lied about the tv charge and then when I called them on it, they increased my internet bill. Avoid these jerks at all costs!!!

Charlie & Rene ** came to install service at our home **. They gave exceptional service they were knowledgeable in what they were doing & quick… They both are definitely an asset to Xifinity for sure.

Very difficult to cancel. They harass you to stay with them. They ask invasive questions and pressure you. They also raise their prices frequently and know how difficult/time consuming it is to leave.

Do not I repeat do not use this company for anything. After 4-5 years of horrible service, horrible customer service and overpriced each month on your bill. I would not use them or recommended to a teddy bear. The outages are extreme no money back of years of this huge inconvenience. Bill plan 130 a month then jumps to an 130.00 dollar increase. Just charging folks whatever they want and threatening emails are excessive "If this is not paid if this is not paid". The verbiage is terrible. Please do me a favor and disconnect. But would not act like this for credits on my account which I never got in 4 years. Excuse me pennies 20.00 to turn around and charge a late fee while trying to rectify an issue. I can write a book about these scams. Hope this helps to many other great companies and apps out here. Run from these people please.

Have had Xfinity cable TV for over a year and have had issue after issue; loss of signal, numerous glitches in the signal, having to reboot cable boxes time and again. Mssg windows that appear on screen and won't go away. Customer service reps from India who are next to useless, the list goes on and on.

Comcast Xfinity mailed me two new cable tv boxes that I did not request and did not need. But I self installed the new boxes and returned the old boxes as they requested. They stated that there would be no difference in billing. However, the new boxes do not display the channel numbers. This is a reduction of services and, in my opinion, should result in a reduction of fees. I have talked to Comcast Xfinity Customer Service about this issue but they are unwilling to reduce my cable TV bill.

Customer service is terrible. Tecnical Suport is the worst. Customer service sent someone that actually never came but called me saying got fixed? The service is never fixed. They sent 3 updates to the modem that it’s terrible.

Internet disconnects every 5 min or so. The other day I counted 33 modem restarts in 1 day just while I was awake so you do the math and it's a brand new modem that the 3rd tech provided. My girlfriend and I switched from AT&T to Xfinity for the "faster speeds" in our area so she could start her work from home job. Well needless to say she can't do that now and we have had 5 visits from techs in 3 weeks and still nothing has improved. When they show up they leave before making sure it's fixed. They are coming out a 6th time this Friday to try changing more wires. Lol. I'm going crazy over here. Haven't had reliable internet that last even 1 hour since September. Unacceptable. I'd rather have 2mb a second speeds with a company that actually provide a connection over this steamy pile of garbage any day of the week anywhere on this planet.

It would do Comcast a world of good if Spectrum were allowed to compete in our area (Florence Alabama). Xfinity has connection issues, and when it force reconnect it takes from 30 to an hour to reconnect, frustrating.

My 91 year old mother is not tech savvy, but relies on Comcast/Xfinity under duress (because there are no alternatives in her area) in order to watch TV and stay in touch. Over the course of 2021 they have raised prices from $50 a month to $81 a month, an increase TEN TIMES the US inflation rate, while at the same time cutting her download speed in half. The Internet has become a household staple, like water or electricity, and this giant monopoly should have some constraints over how much they can gouge their customers. Although it's unlikely to do any good, I've filed a complaint with the FCC and would encourage everyone who's outraged by this predatory pricing to do the same. The site for a complaint is: **. Speak up!!

I am a senior citizen and on a budget. They put Turner Classic Movie Channel onto a huge sports package. I don't even watch sports. My bill goes up every month. When I call customer service they say it's taxes, when I go into the store they can't even print off a solid monthly price of my bill. Shady business.

I guess the first thing that comes to mind is my shock that anyone, anywhere has good things to say about this company. I'm convinced that the only reason they're still in business is that in most markets, they have a monopoly. There are simply no other options for tv/internet. I've had Comcast/Xfinity in several different homes in several different cities in Florida. They have the absolute worst customer service I think I've ever encountered. The local (fill in the blank) DMV may be worse, slightly.

Xfinity sent a technician out to fix a modem issue I was having. Gregory was excellent. He was polite, followed COVID protocols, and fixed the problem. However, my concern is with the working conditions this young man was exposed to in order to do this job. After I saw what he had to do in order to test the system, I told him I'm not sure I want cable this badly-- I have a picture and hope I am able to post it. He had to extend a ladder to a wire and attach it to the wire. The ladder's only support was the wire itself. Xfinity should have sent a truck with a bucket for this young man. I'm sure he doesn't get hazard pay.

Xfinity Cable TV service is very unreliable. I have had several issues with bad connections and they have not been able to fix the issue. It is so frustrating paying for premium service yet the tv service is highly unreliable. I am dissatisfied with Xfinity Cable TV service and I do not recommend their cable tv service.

You can’t talk to anyone. No one knows how to get you the help you need. They never do what they say. People who work there do the minimum. No pride in their work. If there was another place to go I would!

I’ve been with Comcast for over 20 years and must say this is the worst experience I’ve ever had with them. I recently moved service address and cannot get adequate assistance to connect service at the new address. I’ve called multiple times to get assistance and many Comcast associates seems to be reading a script but have no idea how to help you. Instead of helping or saying they cannot help you they transfer you from department to department. For the past 3 days, I’ve called repeatedly and it seems impossible to speak to a supervisor. I’ve been lied to stating that I’d be given a call back and still nothing.

All are too expensive. Changing providers doesn’t always solve the problem. Been through some others. Didn’t like Directv. Long time customers don’t get breaks. Am not able to hook up other antennas. etc.

Monthly bills kept increasing! And I am a senior on disability and can never reach anyone to talk to about my bill! Started at $99.00 and now has reached $183.00 per month and no extra channels! Just ridiculous! Thank you! Ron **

(Adrian from customer service). They increased the price and they can't credited the increase base on a new special. I have to pay the full amount and then I will get a credit. They steal your money and there isn't someone that could control what this company does.

Primarily satisfied with service. Plenty of channels to pick from as well as a variety of different paid apps. The downside is that this has gotten more expensive over the years. The introductory rates are okay, but then they charge too much. And other apps like HBO, Showtime, Netflix, etc. are a bit too pricey.

I'm moving and have been unsuccessful trying to get me service transferred. I been on phone for over 4 hours. 3 different phone conversations and was lied to. Was told someone would call me back. I was told if I canceled I would be charged a fee but am I supposed to waste more hours which I don't have to transfer service.

My only complaint is they don't have tech support that can access your computer and fix your issues. They have to tell you how to do it. A total waste of my time and the support tech resolving the issue..

I have been paying for internet service since March 2020 and I'm lucky if I've been able to access the internet 12-15 times in the past year and one half. I've had Xfinity out to make repairs four times and they are unable to make it work. When I attempted to cancel the internet portion of my package, I was first told I could only have cable tv/internet or cable/phone service, not just cable tv. Then they changed their mind and said, yes, I could just pay for cable tv at the same price I was paying for both. I'm still paying for a service that does not work because it is cheaper than what they offer. Needless to say, I have been unable to work from home during the COVID crisis and have been fortunate enough to have my employer allow me to work from the office.

Xfinity/Comcast provides a solid service. The internet service is one of the best around. We dropped cable TV as it just got too expensive for our needs. We use an antenna and stream other platforms. If there was another competitive internet service with the same speed, we would switch as it could bring prices down for everyone.

A point that I find particularly annoying for me may not be pertinent for everybody. Every night, at 03:30, the system backs itself up and downloads any updates interrupting viewing for 5-10 minutes. I get it that most people are normally sleeping and do not even know about the interruption, but I do and it irritates me every night.

They are a monopoly and a scam. I hate the cable company. The service sucks and I pay way too much money for what I get. I wish someone would come up with another alternative. It is the worst ever. Let me finish this.

Started with a 64$ plan then to $78 then without notice to $100. All this for Internet ONLY with no cable box or modem! Charged me for Showtime which I didn't know I had. Then billed. This company has the continuous balls to keep charging for services keep increasing prices, and expecting to pay.

Good, reliable service, but many unwanted channels. Everyone could say this though. Wish there was a la carte for what we actually want and charge less. Internet speed is good and the phone service is also very reliable.

Xfinity and I have a love/hate relationship. I love their system and how it allows me to have "Favorites" and even mark my favorite actors/actresses, while searching for all of the films and shows they're in. It records multiple shows at any one time (4 or 5) and the cloud-based DVR is awesome because it doesn't require a box and I have 57 movies and am only 46% full. HOWEVER, their service is always inconsistent, their management 'claims' to follow-up and I've NEVER had anyone actually follow-up or return a call. The only time they're adamant about communicating is about their bills... Sad and disrespectful.

Quality of the cable service is very good. Customer support can be questionable very frequently. Keeping a current customer with good support and service is a top priority. This is not always the situation.

As with most companies they are the only game in town so very expensive. I am at the mercy of the channels they state I can get and they can change or eliminate what I have access to at any time - which has happened. As for equipment and cables, no notifications that I am ready for an upgrade. I am only made aware when I have an issue they cannot take care of via the phone. And the Customer Service via phone contact is so so at best. I am looking for alternatives.

My relationship with this company started off rough initially, however their customer service and accessibility has improved. I do have to call every year or couple months to inquire about any new packages for current customers. However, my cable and internet is reliable.

They overcharge. They call it a $80 plan and you end up paying $110.00. Years later they offer you the same for $89.99. My plan is for 1200 Meg. At best it is 980 megs. Tested in home by their tech. They charged me $55.00 for that information.

I have had some issues with them in the past, but overall they are a good cable company. I would not change them for anything. Hopefully, their prices won't go up anymore and I will stay with them. Keep up the good work.

They're so big that unfortunately customer service isn't great. Prices keep going up, but channels are going down. Every month I get an email saying they are issuing a courtesy credit and it never comes. Language barriers with CS make it long and difficult.

I've now been a customer for 4 years, a bundle rate - due to condo association, and my landline is always perfect, TV is always doing normal updates, and my Internet runs like a dream, I've had no issues with billings or contacts as their connection with my equipment has the thorough technology for them to know in advance.

Getting a good internet and cable service is not always easy but with this new deal we have secure and reliable service for our money’s worth. I recommend using Comcast for all of your satellite TV and cable needs.

Comcast service is spotty, erratic and costly. My bill goes up by 3 or 4 dollars every month. Their service gets worse every month. And you can never speak to anyone live. And when you do Every one is foreign, it is so difficult to make them understand your problem!

I am EXTREMELY disappointed with my customer service experience with Xfinity. I have been a loyal customer for years and am now looking at switching to another company. We recently moved and requested to transfer the service address for our internet. I was told there was already a history of service at the new address and that I could transfer the box and set up service over the phone. I attempted to do this last Sunday and as it turns out, we would need a technician to come out and do an installation, costing us $100 for his services. No issue. We scheduled the appointment for Tuesday arriving between 1PM-3PM. I never received a confirmation email so I called back later to confirm the appointment. I was advised the appointment is confirmed, no worries we will call when on the way.

Been a customer for 10 years and last 24 months have been horrible. New box in September 2019. Bill keeps going up. Features and service keeps going down. Constant lagging, DVR and Cable TV commands freeze. Constant cable box restarts. Automated system refuses to let customer get through to tech persons until remote restart is automatically performed even after I have already tried a restart myself. When I finally do get to a technician, they don't read the open problem even though I ask them to. They want to do yet another restart. Then they tell me they did find a problem and boosted my signal, but problem keeps resurfacing.

I have been an Xfinity customer for many years. I had 300MB internet as was offered 1 Gig service at a promotional price. I upgraded my service and purchased my own modem. Xfinity couldn't activate it remotely. They send a technician who said he has to repair a wire OUTSIDE my apartment building. He got the modem to work. Then I received a $100 charge from Xfinity. When I disputed it, I was told that because the self-installation failed, they had to send a 3rd party tech to repair their wiring OUTSIDE my building. They refused to credit me the $100. WHAT A SCAM!!! STAY AWAY FROM THEM.

Nothing really needed to put here. Just look anywhere online. Comcast is one of the worst TV/int service providers in the US. Very unprofessional, disorganized, and unskilled in terms of work force. Recommend DirecTV.

On 6/22/2021 I had a problem programming new equipment. I worked with a tech from the Phil. Her name is Ann and id number is OIG. She was outstanding solving my problem. She was patient and courteous and knew her job well. Please thank her.

There is a long cable that belongs to Comcast that is laying across our backyard and our next door neighbor's yard that has been there for almost a month! Making a phone call to Comcast was far from simple or easy; the telephone queue only gives two options to choose for assistance: existing customer and request for new service! Once we did reach one of their agents to explain the situation, we were assured that someone would be out to bury the cable; that was 3 weeks ago! We called again just today and at least were given a 'ticket number,' but we were not given any estimate as to when we may expect for the cable to be taken care of.

When former Board of Supervisors, Susan Leal was the head of the City's Finance Committee, she warned San Franciscans about the perils of agreeing to a contract with Comcast. Her concern was based on her staff's research that showed that their track record was abysmal relative to being attentive to their customer's needs! Sure as heck, here we are stuck with this vendor servicing San Francisco and they have more outages than Carter has made Live pills! The prices increase like clockwork and the services are totally inferior. We'll be finding another vendor in my household, as soon as we can find one that is honest and reasonable in service, unlike Comcast/Xfinity! This is what happens when a company gets too big and ignores its own infrastructure investments! Who's looking out for the consumer?

I have been a Comcast Customer for 6 years, Xfinity Mobile as well, for almost three years. During that time, I have been late on payments, especially when the company I worked for since 2014 closed due to the pandemic. Now I am on unemployment and a pretty strict budget, but still, I manage to pay my cable and cell phone bills. Because of billing disputes in the past, such as MLB Extra Innings charges, and other erroneous Xfinity billing charges, I have always refused setting up automatic payments. That hasn't stopped Xfinity from taking an unauthorized payment from my accounts now and then though, the most recent being April 9, 2021 for $427.45.

If I am customer using my number you should already know who I am. So now I have to get up at 146 in the morning to find my account? Never mind. My next call (chat) will be for someone to get their stuff. I PROMISE I will be going back to Uverse. I will be cable-less before paying you Xfinity again. Xfinity did NOT need my credentials to let me use data, channels, and countless times I lost internet access and missed ENDINGS to TV shows. I dealt with this from day 1 and thought it would get fixed because you said it would. (Look at my history of calls). It never did. I'm good. Have a great... thievery...stealing...free money...

In been living in my home since 2001. Over the years I had COMCAST, At&T UVerse and DirecTV. I must say that COMCAST bar none was the very worst. In 2020 due to the pandemic my wife and I both lost our jobs.. Comcast did nothing to assist us in lowering the price or offer any assistance. Due to COVID and the loss of income we decided to sell our home and we are moving out of South Florida. I called to relocate the service to our new address and Comcast to find out the Comcast does not offer service in the New Smyrna Beach. They informed me that since they don't offer service then I will have to pay a $160. cancellation fee. Under they circumstances you would think they would be human and understanding however was told the READ THE CONTRACT. Good luck with finding a phone number for support. Save yourself the headaches and AVOID COMCAST like the plague

Within a 24 hour period Xfinity has had outages. Prior to today (4/7/21) outages have become a regular event every Sunday evening. This is very frustrating. Xfinity doesn't seem to know how to fix so there aren't regular outages. Not sure if I should plan on this. Xfinity is not a technical company. They rent from Verizon. That's probably why they can't fix their service.

I talked to Nausea at 800 very rude talk over you. So I talked to Dillon. No satisfaction so he puts in for Urich to take care of me. OMG. He was terrible. He's a glorified call center piece of work. Couldn't answer why 700.00 they requested in 2 months now a bill for 400.00. Straight robbery and at the time of covid I need help. He was rude and he can't find the money taken out of the bank.. Very mad customer. Only because there no one else but Comcast... Monopoly

First off, the products I received from Xfinity have been good overall. But I'm here to discuss their ridiculous customer service. I recently tried to move my service due to a military related transfer, but their service was unavailable in the area I was moving to. I tried to do this online because I have had previous bad experiences trying to call customer service. Having completed the information online, I was notified that I could be subject to early termination fees, so I wanted to speak to a live agent to verify. Here's where the real fun began. The automated system sent me into a loop that went from one automated system to another and back again, but never able to speak to an actual agent.

Xfinity chat agents helped me while signing up as a new customer online. But they lied to me that there would be no additional charges except tax. At checkout the price went from $166 to $207 with additional fees. Another chat agent told me to call Comcast customer care and they would remove the surprise fees. Customer care would not. Beware of Comcast Xfinity's misleading and deceptive practice, and lying agents. Jeff

I have been a loyal customer of Xfinity since 2012. Over the last year I have to call in because my TV goes out every Sunday and my internet speeds are 10% of what I pay for. When I call in it says errors on your modem so I returned their modem and bought a CS1000 with a Amplifi Alien router. Superior equipment. They then said something was wrong with the modem. I went and bought another one. Then for the last 3 weeks they have told me they were sending a tech out to check my pole. They even said I have a appointment this last Monday. I have ring cameras no one came out and the have promised 3 weeks in a row. I just want it to work with some kind or reliability. Every Sunday No TV and I have to pull out my local antenna.

Comcast sent a crew to my subdivision on 2/1 (**) to bury a cable cut by a developer 3 months prior, and the incompetent crew tied the cable around my gate so I couldn't get in or out AND raised MY pavement so once I finally got the cable untangled and untied, my gate still wouldn't open because there was no longer a gap to do so. Had there been a fire, my family and I wouldn't have been able to evacuate! So after HOURS spent calling around and filing complaints they come out to fix it.

Is zero stars a possible rating? I was only with them for two months. In those two months, I spent over 20 hours in more than a dozen calls trying to get my new service to work properly. I gave up after month 2 and asked that they cancel my service. I was told that I would not have any cancellation fees. That was July. In December a collection company placed a derogatory remark in my credit report and dropped my score over 50 points! Three calls later to each company has not yielded a resolution. Bottom line, they owe me $78, but sent $152 to collections, after billing me a $230 cancellation fee! I have paid a total of $550 for two months of service and they are still looking for more! Most of these companies are bad, local cable, AT&T, etc... But nothing compares to Comcast/Xfinity's incompetence, horrible customer service, and predatory business practices. Stay very far away!

You cannot get thru to customer service the first time. Forced to use text messages to communicate. You are FORCED to go thru 3 different agents, 4 1/2 hours of my time before you can get service tech. I then have to wait 6 days, without tv for the tech. Then try and get a refund for the time you paid and no service. The tech comes out, it's their crap box that is broken, he replaces box and you get a survey call about Xfinity, not the tech. So you give them a 0, they take it as the tech fault, when the tech is good, the company sucks. The company gets the 0, not the tech. Oh, Xfinity blames the tech for their lack of customer service. STAY AWAY!!!!

For starters, They don’t tell you up front that the price of the equipment goes up every January. Customer service is very rude and does not take any methods to truly help you. Supervisors are the same. Guy who came in to install cable actually bribed us and took our money. They tell you one thing then switch it up. I decided to go with AT&T and saved SO MUCH MORE MONEY! And our internet got 1000 mbps instead of Xfinity’s 100 mbps for the same price! I am SO HAPPY I made the switch! Be careful with Xfinity!!! Worst service I’ve ever had.

Main thing is that my bill increased $15 a month without notification. Trying to connect to a live person threw the auto telephone service is a challenge that wasted so much time. Every time I do connect, which is not often, they do not help. Always trying to sell me a new package that increases my bill, Not try to help me lower it. Two & half years now and trying to fix my problem with sound and video going off and on. Even with new cable boxes it's still not working. They charge $100. for a service man to come out, even though it their problem. Prices are high and still increasing with the covid virus going on. I think they no people are staying at home and watching more tv, so it's okay for them to up their prices so the executives of the company can get their raises.

I like the internet speeds and the voice remote, the biggest issue is they are expensive, I use their 100mb download and they have 1 gig as well, nobody else comes close, I have had DirecTV and Dish, they dont have the internet speed I need, ATT does but only thru their fiber location.

You took off NYPD Blue on H&I from 12 til 3am. Please return this program or I will discontinue my service. Very poor choice. If it's not broke don't try and fix it. Somebody looking for big promotion.. Tell them to read this post online too.

Be aware that they can remove channels at any time and if you want them back you will have to pay for them, also if you change your services in any way they will tack on two more years to your contract. Staff are not easy to work with in the Canyon store!

It was really great service and options and I could use it on the road too. Support was helpful when I needed it. I worked from home and it was always up the part So I always stay connected. Customer service was always the best too. Any outages I was covered too.

Prices are too high and especially cable. If internet can be so cheap for their Essential Program ($10) why is cable so high? Plus they have all these customers so it should be cheaper. I like Xfinity except they are expensive.

My Xfinity TV has been awesome! I have almost no complaints. The one drawback I have found is trying to reach a U.S. based service person. The tech people have almost always been from a different country with a heavy accent and after long waits on hold. I wish they'd make their service people more easily accessible and understandable.

Non-responsive customer service, not updating their system. No fiber. Only cable. Frequent outages. Very difficult company to deal with from a customer standpoint. They are trying to franchise our community. We will fight this attempt as there needs to be a better choice than just Xfinity.

Xfinity has all major channels and apps for streaming available which makes for a good variety of different tv shows, movies, documentaries, series, fitness, and sports to watch and music channels to listen to. The remote provided has the ability to select different channels by voice. I like the ability to restart a program that is in progress and watch it from the beginning. Xfinity has different ways to search for a program and you are able to tape a show to watch later. You can find different times for your favorite programs and tape them for future viewing as well as keep them in your recorded history.

Comcast has actually been one of the better cable providers I have ever dealt with. So many people have horror stories about them, but the service has been 99% reliable and the service has been better than smaller cable companies I have dealt with in the past. I am quite satisfied overall.

Too expensive for what one gets. I pay $185 for cable with all the cable channels with HBO, Cinemax etc and WiFi. Even with a contract, it seems rates will rise due to some excuse they say is out of their control. I wish I could choose my channels as I only watch 10 percent of what I get.

Xfinity does offer some attractive programming and services, but I'd say 80% of what they offer is absolute garbage, (i.e. the Kardashians? Really?) It could be a great service if they let their customers only pay for those features/programs they use! Thus the phrase, "They may not be that good, but they're expensive!".

For the most part I have experienced perfect picture voice and Netflix comes included which is wonderful. There are outages due to weather or accidents etc. but you never get reimbursed if the cable is out for a few days.

I like Xfinity. I even had my mom change her service from Dish to Xfinity as the cost of her cable and internet from CenturyLink was almost double for what I paid for Xfinity. The nice pro is that there is no satellite to go out due to weather. However, you may need to reboot your main box once in a while. Otherwise depending on your package you get great channels, movie channels, kids channels and sport channels. The only time I was upset was when they took TMC away, because I like old movies and asked for $10 more dollars as it was added to some other package. The HD channels are very clear and have nice quality pictures. Note if you are unhappy with the price of your cable or satellite complain. Xfinity provides a good service and customer service is very helpful.

Good Customer Service and good service installing cable. Comcast has also been reliable over the years with phone, cable as well as mobile service, I have had them over 15 years and trust them very much.

I got better programming from a locally owned company operating out of Gate City, VA. Xfinity should offer better options especially for senior citizens. I would really appreciate the option of choosing which channels I want to watch instead of paying over $100.00 per month and getting channels I don't watch just to get the 4 or 5 channels that I want to watch.

I like Xfinity cable and Xfinity mobile as a company. For my home and home business it works great! If I were to ask for anything additional, I would like to have other cable companies to choose from as a comparison.

I would use Xfinity Cable TV, if I must choose a cable subscriber (I feel cable is an antiquated service) as I use Xfinity as my Internet provider and I have always had exceptional customer service and they have a huge network and I quality of service. When I have needed tech support they address my concerns right away and when they are experience outages they keep me informed. So I would recommend Xfinity Cable TV for the reasons I have cited.

Unfortunately we don't have a lot of options in our neighborhood. Can't really use satellite because we live near a military base and reception is spotty at best, the problem I have with our cable company is that we are always getting increases in rates but nothing to show for it, we need more options than what we have.

Prices are affordable, packages are diversified, customer service is top notch. I’ve had Charter and version for my services in Worcester and Leominster before. Billing was a joke, communication was poor, service was average, options were limited. I feel bad that more people don’t have Xfinity as an option because customers would switch if given the choice.

Xfinity is one of the most rudest companies I’ve ever dealt with in regards to loyalty and customer service. All they’re really good at is raising the rates. I wish there was another provider in my area.

Sometimes Comcast is very good in combo offers, sometimes isn't, to me is ok the internet service, provide good accesses to low monthly payments, I can't effort both cable and tv, but internet is ok.

Very poor customer service and unreliable quality of service. Frequent service interruptions and when you call for help, you are made to feel like you are bothering them. Techs are always nice and knowledgeable.

This almost seem like a breach of contract.

Calls routed to offshore centers where you cannot understand the person at all and you are given canned answers. Once you make several calls for the same problem then they will possible send a tech to correct the outside issues... days later.

I WAS LIED TO TWICE BY XFINITY SUPERVISORS. I received a rate increase from $174 to $181 per month in 2021 on outdated equipment so I called to complain. I spoke with a Supervisor who agreed to update my outdated equipment and hold the price at $174 per month. The updated equipment was never received so I called and spoke with another Supervisor who agreed to send someone out to install new equipment and also hold the price at $174. Now Xfinity is charging me $186 per month after agreeing to hold the price at $174. This is the worst service that I have even had to put up with.

Most customer service is done via an online assistant which sometimes is not helpful. I hardly watch anything of the major channels and now they announce they are eliminating double network stations by keeping the less popular one, the one that I watch most of all. That was a deal breaker for me. I think I will try to cut the cord this year as I think I can do better on my own than through cable.

Our cable rarely goes out. So I’m glad we just don’t rely on streaming services because our internet goes out frequently of it is slow sometimes. We watch a lot of TV. We have had DirecTV and the Dish previously. By far, Xfinity is the best!

Service is great with all that you get, a lot of choices and packages, sports, movies, live TV. But I still feel like it's way too expensive. I've never had a problem changing plans. I have yet to find another company that offer all the channels that Xfinity has. I have no choice, I can't get satellite where I live.

We love the voice remote and the channels but cost is crazy high. AT&T is even higher. Not much of a choice if you want cable TV. They also charge you rent on the box and the remotes. Thinking of alternatives.

Very poor customer service. When you have troubles hard to talk with a human and when you do get one, they are untrained and do not know what they are doing. High cost and we were just notified of another rate increase.

Used to have the yearly plan with all bells & whistles - 5-tv's with boxes. Decided to cut down expenses, so removed a couple of boxes, tried to cut down channels, as also have Netflix, and did not lock for the year. So, from about $200+ went down to about $160. Now, every month, bill goes up by $10.00, and am now back to almost $200. So, now will have to cancel the plan, and cut down again. Looking for suggestions to see what carrier/plan to go with. A utility like Internet/TV which is a public domain should be under the county/city, instead of a private company, so the public does not get burdened with heavy corporate profiting.

I subscribed to XFINITY Cable after I left Verizon. The service includes Internet and Phone service. The price is reasonable and service is excellent. Few glitches once in a while but it is often corrected remotely, sometimes right away but last time it took few days before service was restored.

They fail to provide good customer services. In 3 cases I had to wait on the phone approximately 45 minutes to get a response to help request. In all 3 incidents I waiting only to talk to a machine. I want to move but my wife says the rest are the same so we remain. We have internet with them as well and it goes and comes, not reliable for us.

Pretty good. Very few problems. No problems when it rains or snows. It would be nice if it cheaper but if you add up all different streaming apps you would need for the same stuff then it’s not that bad.

I was told by Xfinity representative if I bought my own modem (which I did) my bill would be reduced by $14. Instead, xfinity increased the bill almost double insisting I still have their modem for which I have a return receipt. From my perspective and experience these are the actions of a crooked corporate entity. In my city, there’s no other high speed internet option. Monopoly...

Of the providers in my area, Xfinity Cable TV is the best. They are great customer service and the price is good. I love the deals they provide and the fact that they will be willing to extend the same deal at times to their customer. I also love the way they cut prices during this Covid-19 epidemic.

Due to COVID, my works from home. We have done everything Xfinity has suggested but we are unable to use her computer and Tv at the same time without her losing internet connection. I have their latest and greatest router, highest speed available but only able to run one device at a time without losing connection I am constantly dropping signal but Xfinity does not drop pricing. I am a multi-user of Xfinity products I use their home security, internet and mobile phone services. It is very frustrating.

Last 8 months been with reasonable services but they continue to charge me and expect me to continue paying and they will give me credit when problem is fixed, but never fixed the problem. When Tech came in to fix it said it wasn’t Comcast’s problem. It was mine but he couldn’t tell me how to fix it. And charged me $49.00.

They locked in a price but then the prices go up every month to over 200 month with no notice, outrageous tax fees too added on. If I didn’t need cable I wouldn’t pay this much for crappy service, half the time the channels don’t work.

Everything in one basket. One remote, no flipping through streaming networks (at an additional cost). Reliability and availability near 100%. Ditto for Xfinity internet service with 300+ Mbp download speed.

Xfinity is the worst cable tv service but the only one in our area except for Dish. The monthly rates are high and continue to go up every few months. Their repair service is not prompt and I never seem to get credit for days without service. I wish we had Fios!

I've had numerous other cable and satellite providers and Xfinity is by far the best I've had. I have the cable/internet bundle and they do not disappoint. On the rare occasion when there has been an issue, their Customer Service personnel have been very helpful - on the phone and via Chat.

Not too many companies have district offices to hear complaints like Xfinity. About their service I'm not too happy with the subscription in Spanish. I'm in USA and absolutely not about the increases every time the period of your contract expire but for now is the only one.

Xfinity is always reliable. Easy to use. Xfinity has convenient payment application. Professional Customer Service. Package prices are too expensive. Total costs are high $$$. Xfinity works super on all TVs and devices.

Programing is definitely not what it used to be. Airs a bunch of old movies and shows daily. Many good channels are no longer available. Prices continue to increase twice a year if you're not a new customer and no matter how much you try to lower your bill, they just take away channels and you end up with a $20 saving and a bunch of old TV shows.. They just don't value customers who have used them for years. My husband and I are currently reviewing other options and I would most likely not recommend them.

There is a lot to chose from to get your tv needs for an affordable price. I like that I can get tv and internet together. They also have streaming connected so I dint have to just watch in my phone. The billing and paying in the app is so easy to do.

Xfinity is an excellent cable company because if you have a problem, which is rare, they do everything they can to remedy the problem and also offer some perks for your trouble. When they come to your home for repairs, they are 100% on time. If they can't fix it, they call their support team for help. The problem is always fixed in a day.

Their customer service has gotten much better, but their internal service unfortunately no -- one dept still doesn't know what another is up to. More improvement still needed. If I had a choice, I would still choose another. But they seem to have a monopoly on my neighborhood, unless I want to overpay. Oh well.

Good service. Prices a little high but better service than Dish or DirecTV. Had Xfinity for a couple years now. Pretty much satisfied with the service. Hardly no outages like direct or dish. Highly recommend.

A man stopped me in Walmart and asked me if I wanted to sign up for XFINITY tv. He told me he could save me money. I said I would try the service. He said ‘no problem going back to my original service’ if I didn’t like it. The technician came and set up the equipment and I was not given the service I was promised. The tech also told me he would hook up my old service if it didn’t work out. That was last week. I haven’t heard a word from him since. And XFINITY said that’s not their problem. I would not recommend XFINITY at all. The tech straight out lied to me and said he would come back and hook up my previous service. And XFINITY will not help me. I presently do not that’s the service I was promised or my old service.

TAKES TOO LONG TO CALL... AND THEY DO NOT HAVE ANSWERS!! And they do not solve problem! Fed up with them! I do not know or have the energy right now to do so! Communicating with Comcast is a 3 hour job!

Comcast xfinity is overpriced. I only have the cable tv service because bundling it with internet means that it is less expensive than internet by itself. The only things I watch are special events and sports related events. Honestly I could just watch those online for free in most cases but it is more convenient to be able to just turn on the Roku and use the Xfinity stream app.

Their basic tv deals are nothing. Just local channels and mostly shopping networks. Customer service is unacceptable. Have to wait on the phone for 45 minutes to talk to someone. And then all they want to do is sell you additional services.

My TV, internet and phone services are a bundle from Xfinity which has been my provider for more than 6 years since I moved to this area. I seldom have any problems, but when I do, customer and tech service are very prompt in resolving the issues.

Great service, reliable. When I need it the CSR representative is always courteous. I can go to a local office and receive the same great care. The tv and internet works great and the internet is 100 meg.

Great selection of channels, but pricey compared to other providers. The internet speed is great, but service interruptions happen too often, leaving me scrambling for my phone to turn on my hot spot.

Xfinity is easy to work with. The new store is convenient to get to and the employees are knowledgeable. When there is an outage in service in the area a phone call will let you know how long it should be before repairs are expected to take.

During Covid Xfinity keeps on charging me late charges and have cut me off once and then threatening to cut me off again! Otherwise they are normally ok. Cable picture and that is good. I am otherwise happy.

I prefer Xfinity over Fios every day. I do wish the cable industry didn't have so many hidden fees but I'm unwilling to switch. They are reliable and far cheaper than Fios. I also don't have other options except these 2 so I don't know the other companies.

I find that Xfinity to be very reliable. When I ever have a problem, which happens very infrequently, they have been quick to respond to my problem. In the past 25 years I have had to use other providers with none of them being favorably compared to Xfinity.

I have had Comcast in one form or the other for over twenty years. I gave them a four the overall equipment. But they are very expensive if you need say three or more boxes and in the cover area. They are not customer friendly. I am considering a switch and the only reason I haven't to this point is my family is use the the equipment, but at some point I will. My bill is [270 monthly] and I'm ready for a change.

Xfinity is a monopoly here, service cuts out constantly and customer service is completely automated, almost impossible to get through, unless you push the sales # and pretend that you made a mistake and request they connect you to a tech rep. The basic service is expensive and I have found myself calling to cancel with the hopes of negotiating a lower price. We stay because the other cable companies are worse. Thank you.

In general I am not happy with Xfinity, the first and foremost reason being the price they charge for their cable packages. While they may advertise a package with many channels so it appears you’re getting a lot for the price, I found the majority of the channels are unused, odd, irrelevant etc., while the most popular ones you would expect to receive aren’t included. They also charge for service calls although many of the problems are clearly on their end. They charge you regardless and then you must argue your case in order to receive a credit.

Customer Service is just plain horrible and prices are out of sight with steady increases. We should be able to better find packages more to our liking rather than paying for so much that is of no interest. #1 problem though is customer service and prices. There is no competition here.

I've used Xfinity/Comcast for my television and home internet - WiFi for about six years. I have found them to be easy to deal with, and responsive to calls for service when I've needed them. I've used the website chat for issues in the past and always found it easy to use and very helpful. The channel line up choices are good, the WiFi speed is great.

It’s very expensive and they charge extra for what others give as a standard package. And they lock you in to these unique packages that are not designed around the consumer's wishes. I can’t wait to get to a place where I can get another service besides this. It’s all that offered where I live.

Their good service stopped with the streaming. They were capping data very earlier on, streaming at the lowest at 25mps was good but would always crash or go offline, to go up to the next tier was outrageous, I thought I was paying for cable TV, I would not recommend their streaming service at all.

The actual service is not good (quality) -Picture still de-pixelates - Price way too high. The internet speed is never what they say - It's way too slow which makes all the shows I stream break up & I have to restart - Seems as they are supposed to be making advances in technology - Things get worse & more expensive - Counter-intuitive.

Service is inconsistent - technicians seem great and often disagree with customer service. Online diagnosis is limited and not specific. Oligoloply is not favorable for customers to obtain optimal service.

I have had Xfinity cable in my home for over three years and I can honestly say that this has to be the worst I have ever had. The price is way over inflated for the quality of the set they provide. I have given them multiple times to correct the issues and to date they have not corrected any of them.

On 12.8.20 I had the 1st hand opportunity to experience the Comcast customer service. They need to call in themselves to try to get a live operator who will not keep asking you your name, address and account number on every transfer for verification. They will not give you a manager for escalation, and they will not give you any numbers to call back on when they do not want to return your call after they promised a status call in X minutes. Once you have finally reached someone, they find a way to conveniently drop you after a very long wait and now you have to do it all over again as you have no names or numbers to call back on. It gets even better as this is most likely the 9th or 10th time I have done this in 10 years. Wish I had another vendor I could transfer to. Looks like cutting the cable for me, may mean just that. A big thanks to you COMCAST!!!

Too expensive and basic pack does not have all basic channels. From 60+ channels I am interested in maximum 5. I prefer to have the case when I can choose myself 10 to 20 channels to watch from the list of 100 channels.

Website is clunky. Can only add to account. Must call to change to lower plan. Do not care for the bundles that include all the home shopping networks. Talking to a real person takes multiple attempts. WiFi works great most of the time, but is slower than what you are paying for.

They provide more stations than I need, service has been great, no outages to speak of, the service can be expensive but you can work around the cost. Cordial when I've needed to speak with them. I had a tree branch take down the cable to the house and it was repaired before end of day.

Services is quite reliable... rarely down. Selection is strong. Capabilities broad. Telephone Service is fair. Main concern is the outlandish cost. Currently have Internet, Phone, DVR, 43 HD Boxes... $250 per month.

I have used other services, however this Xfinity has delivered what they promised but it comes with a much higher cost. Recently there is a possibility that a few channels may be canceled. These channels are viewed by various family members.