Xfinity Cable TV Reviews

Personally called Xfinity Cust. Solutions on Jan 7 or 8 of 2020 to formal cancel triple play service. On Jan 8, new provider attempted to re-neg on agreed to terms of deal. Called Xfinity - Jan 08 - to see if I could stop cancellation if necessary... Was told that tel. number was already in the transfer to new service and the cancellation of services will have to occur first...then I could re-establish "new" Xfinity service. Worked out my issues with new service provider... never again communicated with Xfinity knowing that the cancellation was processing.

Money hungry company trying to take advantage of people hard hit by coronavirus. Not worth inordinate prices charged for minimal, basic services. I highly recommend not agreeing to any packages or services offered by this very GREEDY company.

My experience at Comcast in Jackson MS was horrible. One of the cashiers was rude. She was so rude she needs to be fired. I’ve been with Comcast since 2012 and this is the first time I experienced something so dreadful. This ugly girl treated me like I had the coronavirus. She probably has it herself. She didn’t even try to help me. It didn’t matter what I said she was running **. It took everything I had not to slap her. She wasn’t worth me losing my dignity. I called Tmobile with the same problem and they agreed with me and tried to fix the problem. This ugly girl didn’t even try and I’m so angry. I’m going to keep trying until she is fired for being so rude. They are firing people everyday. She is a horrible person and don’t need to work in customer service. This one girl makes me want to leave Comcast. I pay almost 200 a month and i refuse to be treated like I’m a nobody when I honestly can say me and my husband probably makes 5 times as much money as she makes.

I guess what you should expect from a monopoly. I have been a Comcast customer for 13 years now. Not because they are the best, but because they have no competition. I was finally in a plan that I liked, just internet service at a reasonable rate. Suddenly I receive a call from someone at Comcast sales offering a special promotional plan with Streampix for $90, but I can try it for 30 days and if I don't like it I can go back to the plan I currently have. I thought, "Wow, that's a great deal; I wouldn't mind trying Streampix, worst case I switch back."

I do not like being forced to pay for sports channels as I am not a sports fan. I am also being charged $8.25 for the regional sports fee as well as $14.95 for a Broadcast fee. Comcast should offer a package without sports.

I was told my account was good to go up 21 Jan when I planned to cancel with no extra charges. Cancelled my account on 21 Jan after talking with a couple of agents and was told again I would not have any further charges. Sent all my boxes and remotes back through FedEx. Received a bill yesterday saying I owe $101.90 now. Called and asked why and then was told my billing date was not 21 Jan and that my billing cycle was 11 Dec to 11 Jan and was then billed for remaining days 12-21 Jan. I would have cancelled on 11 Jan if I knew this.

11 customer service representative could not set up a cable TV for me including two supervisors after six days conversations. Stay away from this company. Is a complete nightmare returning the box by self. Took 45 minutes. It’s a horrible company that is getting worse every year and he should be shut down completely.

I was excited when Comcast came to my neighborhood and was able to get service with them. However a unforeseen move occurred which was within my 30 day money back. I have had to talk to countless agents after realizing that service was not available in my new home. Thought my service was canceled since I received email stating so but weeks later I have a charge on my debit card for $238? Which my bank charged a $35 overdraft fee. I am still on the phone daily trying to get this rectified and unable to use my debit card until it is fixed. Countless mistakes by many people I have spoken to which in turn has made me have to spend excessive amount of time trying to work through this! I would like to speak to someone who could solve this quickly!!

My cable box NEVER works, I have to reset every day. It is IMPOSSIBLE to speak to customer support for tech assistance, they only do automated phone. Prices keep going up & service goes down. CANNOT RECOMMEND. I hope you have alternate choices.

I have been with Comcast more than 20 years and I thought they had made some improvements but over the past year they have removed channels that I signed up for without notice while charging me the same. I opted for their highest package getting everything they offered paying over $200 a month then they said I had to pay extra for the sports package which they dropped me a few times and I had to contact them to get them to put it back doubling the price at one point.

Worst service ever. Disconnecting and never come back to this service. First, when I got the service an agent installed internet service from Xfinity Comcast. He's a liar and tries to sell you stuff you don't want. He left a TV box and a remote even though I told him that I do not need them. The connection is slow most of the time. I contacted Xfinity many times to come and get their tv box and remote control and they said that I have to return them to any xfinity store otherwise they are going to charge me $200.

I have been with Comcast for the past 5 years. I am on a very tight budget so I call them at the end of each promotional deal to see what else they can offer as I cannot afford the increases in price. Each time they offer me a price I agree and then within a few months the price has gone up. This past month there was another 9 dollar increase. This puts me 17 dollars over what I agreed to. I called their billing company and all I heard was their fees went up from outside fees its not their fault and for them to take anything off my bill it will cost $230.00 dollars.... None of this is acceptable to me.

All shows on every channel you subscribe to are turned into premium subscriber viewing only even midway throughout the show. Even AS you're watching. They care not at all for their customers, and make you pay premium services just to watch a show on demand associated with a channel you already subscribe to. A whole category dedicated to 'free' movies that all of a sudden aren't free after 20 mins of watching. Nevermind the fact that you are already paying and these shows and movies are not free at all. Cuts you off constantly. Has a monopoly making Comcast your only choice in your neighborhood. Needs to be fought with extreme duress because their business practices are unethical to the extreme. If you want to watch twenty minutes of a show or movie and be cut off by a paywall, this is the service for you.

So sick of Xfinity dropping premium channels with no reimbursement. First Cinemax now Starz. Absolutely ridiculous. Now their premium channel package comes with just HBO and Showtime. Can't get out of the contract either. Oh but they gave me Hitz and Epic. Whoopty ** doo. Garbage stations. Hitz isn't even a channel. Xfinity you suck!

I've been a subscriber to Comcast for 9 years. A few years ago a Comcast rep came to our condos and promised guaranteed lifetime pricing for our condos, a fixed rate for every condo in our building. We bought into this lie. Last year they denied ever promising us this. Our rates have been raised twice in one year and we get 6% bulk billing increases annually as well. So 3 rate increases in 12 months!!!! Now they took away Starz premium channel but if we opt back in its only $5/more per month!!! So now 4 increases in 12 months!!!

For less than stellar reliability and products, DISMAL customer service, you can expect annual rate increases of ridiculous amounts. Mine average about a whopping 30% each year. No sense in signing up for an introductory rate unless you are willing to change services when it's up. While other carriers I've worked with incorporate modest increases that hover more closely to the 1.5% (ish) inflation rate, Xfinity has no problem inducing post-holiday sticker shock stroke to all its customers. Each year. Can such carriers really increase their rates by whatever ridiculous amount they want?

Logged onto the company's website. Got the package I was looking for for a decent price. When I contacted a customer representative I was told that price is only for new customers and I would have to pay $40 more because I am an existing customer. So much for being a loyal customer!

I switched to Xfinity Mobile to get better service & reception for less than what I would be paying to the other providers in my area. What I actually got: Sub-standard customer service. Spotty reception. Unhelpful customer service agents that make it extremely difficult to close the account. What happened: I moved to an area that couldn't get Comcast Internet & Cable. I had to cancel my account, which immediately doubled my phone bill. For MONTHS I tried to get internet, and for months I was told that they were installing it in my area. Never got a date. I work from home, so I was boosting off of my mobile device because no one else provides internet or cable to my apartment - which is in the middle of Fort Lauderdale. All of my neighbors not living in the complex can get service. Despite having an unlimited plan, after 10gb of data, I was charged more. Why? Because their fine print says they will, even on the unlimited plan.

All I can say is that I do not understand has there has not been a class action lawsuit against this company-this is not a threat or anything close, but if any other industry had the deceptive practices that Comcast has they would be out of business. You simply cannot lie and take people's money and not be able to fix a problem-it is unacceptable.

I returned equipment 12/24/19. After two separate time wasting conversations I still have not received my refund of $203.00. On Monday 2/3/20 I was told 3 days (after I was told it was already processed on 1/17/20 which was my last phone call to them). It's day 4 and no refund. I will not call again and waste my time, it's up to Better Business Bureau next time.

I have been a Comcast customer for years and this is the first time that I felt cheated by the company. I renewed my cable subscription contract on Apr 2019 (2 years). Not too long after doing so, they remove Cinemax from my channel line up and replaced it with Hitz, which is a terrible network compared to Cinemax. I was naturally upset, but shortly after that, they included Epix on my package for free. I was relieved by this move, at least the movies shown on Epix is comparable to the quality of movies on Cinemax. Yesterday, I received an email informing me that Starz will be removed from my package soon. I communicated with their customer service, but they were not helpful in resolving my issue.

Xfinity/Comcast, increases your bill without any notification, then they refuse to adjust it. The customer service talks down to you and does not understand most of the time what you're asking. They are money grabbers. I tried to delete some channels because I don't ever watch them and they told me I can't, it's all in a package which ends up being more money!! They are not great price and service is spotty and not great for phone use. I do not recommend them. Always a hassle to get on the phone with them.

I do not understand some businesses. Ok, so Comcast is losing hundreds of thousands of customers due to new streaming companies...but instead of giving streaming companies a run for their money and lowering their costs to get their customers back...they are going to keep hiking the rates for customers that are still with them. I understand yeah it's probably really expensive to maintain their "in space satellites" but offering a really good package of internet and cable with a good price could bring them in billions because Comcast is the best.

I signed up with them. They asked for a 50.00 deposit which I was fine with. Ask for the self install kit because there was Xfinity in the home before I moved in. Got equipment. Tried to install. Was unable to do it myself. Called for help. They said, "Not my problem," and I would have to have a tech come out and spend 70.00 for him to come out. New customer. Said I could not afford to have a tech come out especially when I found better deals with free install. They set me up with the tech anyway. After I asked them not to. Tech shows next day and said, "Either way I'm here. You have to pay the 70.00." I tried saying no and he said again, "Either way I'm out here. Your bill will reflect the 70.00 charge." I said, "Fine. Whatever. Do what you have to."

Comcast is much worse than AT&T. My internet service is constantly not working. My tv service was out for 3 months and they consistently took my payments for those months without providing service. When I called for a refund they said they could only adjust my bill for a week without service. Comcast is horrible! It is a rip off.

Xfinity is pathetic and unsympathetic. My dad passed away and I called to cancel services. They said they needed a notarized document and a copy of the death certificate. It took three weeks for me to get the death certificate and now they are charging me late fees and another month service - a $410 bill when I called two days after my Dad passed. What a pathetic and unsympathetic company and unreasonable. Why should a cable company require a death certificate! Seriously You can’t just cancel your service? Unbelievable - never again will I use them and I will tell everyone I know not to use them!!!!

Had 2 year contract. Comcast lied to my staff and me on a second call that "I had another year before expiring." I ask to see a copy of the contract. It was over 3 months ago and now being charged at a higher rate. To lie is their policy. Further research revealed that I must enlist a second provider prior to cancelling Comcast in order not to lose my phone numbers of 30 years. Comcast fine print states they have the right to charge you for an addition 2 months after cancellation for TV and internet. There should be a law protecting consumers from jerks like this.

Increase prices constantly and when I complain, they make adjustments but by taking away some channels. After decades of paying my bills by writing checks, they suddenly stopped sending statements and tried to force me to paperless billing. I called their 800 number three (3) separate times, each time talking to someone who could not speak English properly, who promised to go back to sending statements. After the third time, I received an e-mail from Comcast demanding to know my check # and routing #. They had no intention of helping me, and these 800 numbers are a total waste of time, not intended to resolve your problems. I hate and despise this company.

Sickened by the constant negative bias towards conservatives and Republicans. Can't support Comcast when I know they own and support this network. Just report facts and let me decide. Don't just report information based on political bias.

I tried to cancel my account because I am closing that office and now they say I have a 3 year contract, which is not truth and they couldn't provide any prove of it. Comcast is charging 2 months of service plus $210 as a cancellation fee. 1 year ago they say they will reduce the TV charge that I am not using and they never reduced it. It is good service as long as you don't change anything.

After promotional pricing ended, the CS agent in the Pompano Store gave us no option but to cut the cord. Our bill went up over $30 a month. His demeanor was polite but kept his eyes on tbe keyboard and told us to call the 1-800 number. Long time customers are not important from the experience we had. When we returned the equipment to close the account, Pompano Store agent Isandra (courteous and professional) offered us a monthly price that beat the original promo but too little, too late. Too bad we didn't have her as our original agent. Much happier with our new service although we would have stayed with Xfinity if the rate had not increased so drastically.

Comcast is one of the worst companies I’ve ever been with. I used to have them years ago, and I hated their poor customer service; then I switched to Fios that was better then. The only reason I got back to Comcast because of the tremendous solicitation, I ended up liking a promotion going on for two years contract. After calling customer service several times to be clear with the price and won’t go up on me during the contract; they assured me that it won’t. Long story short they just increased the price on me because of the new year; and I called them and got the worst customer service with attitude.

Due to outlandish rates for a poor product, and the sneaky removal of popular channels from our plan, we decided to go "rock bottom" to what we could afford. We also went from automatic billing, to paying by check. There were limited channels before, but we now have close to nothing except for foreign language shows. Comcast became confused with our change in billing method, and stated we owed them a substantial amount, which was not accurate. In trying to correct their error, Comcast cut off our service of 25 years.

I made a little change in my service and they just want to extend it another two years so if you cancel they can charge you high fees. I think that's very bad for them to rake you for money. And I was with that same address for over 7 years. I can't believe it. Got to be ashamed.

In a nut shell, went to renew for another 2 years, have been a faithful Comcast customer since 1994, whole situation turned into a ** show. Decided to get rid of boxes and go with app on smart tvs...they turned off our service to our boxes several days before agreed on date so we were without tv for over a week. Was told we could save another 15 a month if we got our own modem... guy even told me what kind to get and said I could find it on Amazon for around $65. Ha, took me 3 tries of modems that said they were Xfinity compatible only to discover with our high speed there are only 2 on the market. Cost me $285. No tv for another week while we went back and forth ordering and returning modems! Went to return boxes and modem. Store I have swapped out equipment at for over 20 years, 25 minutes from my house, is closed for good. Sign says location of new store...30 minutes away.

When I set up my new account with Comcast they told me that it would be $60 for 175 download speed, I spoke to two different representatives and neither one of them told me what I found out two weeks after having the account. I had already reached 1TB of data and was told I would be charged $10 more for every 50 GB. Or I could have unlimited for $50 more than what I am already paying, for a total of $110 a month. Almost double what I ordered. After leaving my other company and already sending back the modem I feel I have no choice but to stay until I can find something better. Customer service was useless. All they offered me was what they offer everyone which is two free months of data and then after that my bill is double! So much for the great deal I thought I had on the Internet!!

Comcast has sent notice that the broadcast surcharge fee is going up $6.50 effective 02/01/2020. This is an outrageous 55% increase and much more than the increases other cable companies are putting through. Comcast couldn’t have possibly negotiated that badly with the networks, so what’s up? Here’s the truth. Comcast is launching “The Peacock Network” on 04/15/2020 and are telling Xfinity subscribers they’ll be getting the network for “free”.

Service is terrible, first time you call they route you to a overseas call center that only can send a signal to the X1. They do not have access to do anything else. I was in the line for 45 minutes. They did not solve anything. Next day the issue was resolve. @ days later DVR programs are pixelated. Thanks. Good. Some lady in the US took my call and is sending someone to fix the issue. Please Comcast eliminate your overseas or change the way they work. Ask for the problem and say, "Tomorrow or in 2 days we will fix the issue," but do not leave a customer in the line for 45 minutes and do not solve the issue.

Like so many other reviewers, we don't understand how the "contract" with Comcast is only for their benefit. They can remove included TV channels and tack on additional so-called "fees", but we are locked in to their service for the period of the so-called "contract". We also pay for so-called "blast" internet but never receive the advertised speed. We agree with the other reviewers who wonder how this company stays in business and how this is all legal.

I tried to reduce my service level in order to save some money. I am not now and never was on a contract, preferring to pay a higher rate, but they only offered me less services for more money. I truly don't understand how this company stays in business.

I recently ended my one year honeymoon with Comcast Xfinity and renewed at a much higher rate. I got the bill and it went up another $30.00 from the agreed upon amount in less than a month. I called and talked to several mouthpieces that give nonsatisfaction. They just repeat their scripts and then ask "is there anything else I can help you with". Really you just ** up my day and you have the nerve to ask that. In less than 30 days it went up due to a price increase. I stated I have a contract, but that doesn't matter. Xfinity like all the cable providers just screw you and every time you make a change they try to drag you into another two year contract; after the one you have is worthless.

I moved into an area that they do not service and they still charge a disconnect fee. When disputed the service representative told me I am responsible because I chose to live in an area they do not service. Also when I closed the account I had to dispute charges that were added and they had to take additional charges off but refused to take away the disconnect fee. They are crooks!!

I just received my second bill with Comcast/Xfinity and they raised the price by $7.00 per month. They lock you into a contract but reserve the right to raise your price. So, the contract is only for their benefit. I have outages every day, but you can only leave a request for a callback, and then hope you get someone who understands you. They locked me into a year of service and they will continue to raise my price according to their own representative, but at the end of the year or before---I WILL SWITCH.

As a consumer and citizen of the US my experience with customer service related entities is over 35 years in all types of markets. Xfinity's customer service model, lack of training, lack of center of excellence and hiring cheap, negligible labor for customer service is deplorable and void of the very nature of its business. SHAME ON YOU! The markets will change and you will lose shares to competitors who are well aware the monopoly and inexcusable disregard for your customers. All Mexican and Philippine representatives should be terminated.

Three years ago I moved and discontinued my service as of the end of a billing cycle. I received a phone call today from a debt collector saying there was a end of service charge and another billing cycle charge that I owe. I was not in a contract with them and I ended my service at the end of a billing cycle. This has been on my credit report for 3 years! I shouldn't owe Comcast anything but I will pay the bill just to get it off my credit report! This is not right! Word to the wise be careful how you end services with big, rich corporations like Xfinity/Comcast. It makes me wonder how many other people have been jilted with a bill after moving. Such bullies and will squeeze every penny they can get out of hardworking consumers!

Been with Comcast for almost 5 years. Got screwed on a credit card deal that was to give me $250 as a new customer, find out the time had lapsed to get this deal due to the billing not being sent out in time. Now I find they are charging all customers a fee of around $8 per person for government fees and taxes. All kind of posts have showed up since the new year about this. Just another way Comcast raises the bill every so often.

Company has you sign an agreement for a price for a certain period. Then before agreement is up they raise rates on you. Claim they have right to do so. Apparently it is a one way Street with them. They can change pricing whenever but if I don't like service I am am not allowed to change without a penalty. Horrible company and business practices....

I have been a PCNC viewer for many years. On Jan.1,2020 Comcast removed PCNC. This is my go to channel 1st thing in the morning and throughout the day. There so many channels of non interest to me but that I have to pay for with my cable service. I will not call Comcast because of the hassle to get to someone who can help me. I did send a letter to the main office in Philadelphia but I am doubtful that I will get a response. Isn't it a shame that Comcast really doesn't care what customers want. They are only interested in making money.

Have been a good customer for YEARS. Our bill started at 60 dollars. Over a couple of years it went up to over 113 dollars. We didn't get any more channels or anything. After several years we decided to downgrade. Our new bill was 47 dollars for 10 channels. That's it - 10 channels. Within 4 months it went up to 52 dollars. Wtf. Here we go again. I'm ** done. So you want to scam 5 dollars you just lost 52 dollars and a long time customer. Dumb**. If you do that to a thousand customers you are getting rich. Feds should step up and stop you??? SCAMMERS???

When we finally got rid of our Xfinity cable service because of high prices and poor customer seevixe, we were on a month to month plan. Shortly after they tried to bill us for cancelling a two year contract they claimed we had signed up for by press number one on the phone at some point. Complete garbage. You are much better off cutting cord and getting streaming service from another internet company.

I am very upset about losing PCNC as for years I have used it for my morning news before going to work. After 7 a.m. on the other available local stations it is all national news. I need to know the local news and weather along with traffic information after 7 a.m. there is a half-** excuse for not having it on its station location. If there was a way I could connect to another cable provider I would. This is total crap after 20 years PCNC being provided.

My TV started having static on Dec. 12 however it wasn't bad enough to call until Dec. 24. When I called the agent said she would call me back and provide me credit since the 12th based on what the technician found. The technician found that the previous technician had not completed the job. Based on that, I waited for the agent to call me back with compensation. She never called.

Take 5 times of me calling And a month of waiting for them to come out to my new construction townhouse. Just for them to show up and say they can't put internet in because there is no cables underground for them to hook up to and someone else would have to come to do that and that would be a two week wait. So waited they came out put cables down. So called for someone to come do hook up for internet that day. They came out 2 days later just to tell me there isn't anything they can do because the cables that was just put in two days go was damaged and it would be another two weeks before they could come out to replace them. I live in a townhouse in unit and the person next to me has Comcast and got their internet the day I suppose to get mine. Comcast just jerks you around and lies to you. Have been with them for 3 years prior to my move. Comcast likes to waste your time.

Horrible customer service! Xfinity takes no responsibility for the words or actions of their employees. I asked to speak to a manager and was told he was on vacation. I asked who was in charge during his absence and was told NO ONE! I asked that the manager call me upon his return. I have never received that call! Do not recommend Xfinity!

I have used Comcast for many years and could not imagine them getting any worse than they already are. They were constantly hiking up my rates. I would negotiate lower rates each month, but that meant reducing my services. I have spent intermittent days, weeks and a month at a time with spotty or no telephone service. Spotty and lame internet and email service as well. My husband and I enjoy watching college football. Our favorite team is in the ACC. Comcast refused to purchase the contract, so we did not get most of the games.

Worst customer service. My recordings were frequently deleted automatically! Called Comcast, they sent a guy onsite. I was ensured that I would not be charged for that specific issue. The guy came over and said that he cannot do anything about it because it's a cloud issue. So he did not do anything and then left. Later I found that I was charged for $70.00 about it.

It is unfortunate to say that I am unhappy with the customer care that Comcast has towards their customers. For the last 6-8 months I have been calling Comcast about live wires sticking out of my yard and how dangerous it is because of small children that play in the area. I have called numerous times and they tell me they will send someone out on this date and time and no one shows up. It is sad knowing that they do not care about the safety of their customers.

I was trying to switch my current service for: Internet Plus Instant TV + speed increase to Performance Pro Internet, Internet, TV & Streaming 10+ Channels, $49.99/mo for the first 12 mos with 1-Year Agreement. But the Customer service area told me I can't because this offer only applies for "New Customers". So, what I perceive as my only option, was pay the 100 dollars penalty to cancel the services and Recontract them as a New Customer! This sounds crazy for me, but "it is what it is." For me, this does not show any respect for Loyal customer (I'm in my fifth year as a customer).

Called Comcast to complain about the price increase. Was offered a promotion(!). Lower price, same service. Came home that evening...no news channels! No FOX, No CNN, No MSNBC! Called the next day and was told I(!) changed the plan!!! Told her I did NOT change the plan. That I specifically asked that NOTHING changes with the adjusted price and was told that is correct. Now for the good news... Was told that for me to change back to what I had before would cost me more than what I was paying which is why I called in the first place!!! Absolutely the worst company I have dealt with in my 70 years of being on this planet. Comcast is a corporate **!

I have only been an Xfinity Wifi and TV customer for two months. Almost every day I lose TV due to "area outages". I am a very unhappy customer and would NOT recommend them to anyone. I was watching a football game that I had been waiting for all day and TV will not be restored until after game is over!

I've been a loyal Comcast customer for 7 long years now which apparently means absolutely nothing to them. I moved to my new home this past August and it took them 3 weeks to properly disconnect my services from my previous address and another week and a half to reconnect. A tech was sent out for an installation that did nothing but point to an outlet. I was told that I wouldn't be billed for either, LIES! Fast forward now my services have been terminated after the proper notes were never documented in their system. That's right, not suspended but Terminated. Even after speaking to someone from the corporate office in Pennsylvania. Something has got to give, I swear if I could find a better internet service provider I'd be happy go lucky and proudly tell Comcast Xfinity to go screw themselves.

Warning- Comcast technician came into my home for Wi-Fi issues. He left for my fiance to leave, and sexually assaulted me, while my 2 year old was home. He unpaired my camera. He has obviously done this before. They will hire anyone and they are letting in our homes, with our children. Comcast made me wait a month to get this name for a restraining order. They gave me Wi-Fi pods and a few months of credits. Their hidden fees are outrageous. 2 year contract 1st year maybe $100-110. 2nd year $250. It's a $99 package but that's how many fees they throw in after they have you locked in a contract. Do not leave your wife or children home alone when technicians come!! 3+ months later. Still nothing has been. They protected him for over a month. I pay for security and they ruin any type I once had. Any class action lawsuit, count me in!!

My two year agreement with Comcast expired. I went in to negotiate a new price. The service that was offered, I was told was the same that I had before. I would not lose any channels, in fact, I would get additional channels. This process took around 2 hours. I was told it would take two days for the paperwork to take place for the lower rate. The next day my voicemail was not working, so I called comcast and spent around 45 minutes on the line. I was told that the work order was being processed, that is why my voicemail was not working. One week later, looking at my account, I still had the old price.

Supervisor Matt ID # ** would not help me. I'm a Xfinity customer over 20 yrs 2 accounts spending more than 500 a month. Bought new home xfinity tech and customer service supervisor Matt ID # **. My name is Thomas ** Account **. Still haven't been helped. Nothing but excuses and wanting more money.

From the start my installation was rescheduled without notice. Cable out multiple times in our first month. Promised a credit for installation issues and then told they have no record of it. Customer service is the worst I have experienced. Hung up on by a manager and told I’m a lying. If I could cancel I would.

Had Comcast Xfinity Internet and tv service and my bill was supposed to be $165 a month. As the months went on the bill kept inflating every month after the 4th month. Comcast offered a free preview week for all 3 premium movie channels. After the preview was over Comcast decided to go ahead and just charge me for all 3 channels with out my consent. My bill every month was close to $300 every month and over $400 a few months in a row. The bill got out of control and I fell behind on it because I was on a treadmill trying to keep up. I called in 4 times to get them to remove the channels and charges and told them I never added them and the channels were added automatically after a free preview. They would claim every time i called that they would be removed and fees and I will see it “on the next bill” and the bill will be “pro rated”. That’s Comcast’s code words they always use.

My experience with Comcast/Xfinity has been nothing short of infuriating. I have experienced multiple issues ranging from lockups and unsolicited reboots to the most current lockups on viewing all recorded shows. When calling customer support you have to endure the gauntlet of IVR questions only to connect to agents with technical knowledge that does no reach beyond what they read on their PC screens. When requesting to speak with a supervisor there are NEVER any available. The agent will not send you to tech support until after they have wasted an hour of your time running useless tests.

It has been 82 days since my cable was installed and still it remains above ground. We have called multiple times and continue to get excuses... The cable runs across a sidewalk and it has been exposed to the sun so long the cable is no longer orange and hard to see. Today my grandmother tripped on the cable and broke her kneecap. Looking forward to talking to my lawyer tomorrow and seeing if negligence of Comcast may help with medical bills. Please call my number and my address is **.

I am so disappointed with Xfinity's shady practices. We have had the cable service for 18 years. They kept jacking the price so we decided to switch. When we cancelled, Xfinity sent us a bill for $160.00 for an early termination fee. I spoke with a customer service supervisor who kept reminding me that I had signed a legal document accepting the terms of an early cancellation fee. I was not disputing that fact. Even though of course I don't remember. My issue: Why didn't they remind me that I would have to pay this fee? I would have waited until my time period was up and I was no longer liable for a fee. It's just shady and they know it! This is a purposeful ploy to dishonestly take unearned income from hard working consumers. Shame on you Xfinity! Even if I become unhappy with a future provider, I can never sign up for Xfinity again.

Comcast's Phone reps are rude, Unhelpful Con artists!!! They disconnected and blocked services to my house because some old tenant who lived here some years ago WHOM I DON'T KNOW left & didn’t pay them. They ask me to submit sensitive information to prove I am not that person, so Ok fine, I did everything they asked! When They saw the proof they ignored it, fabricated lies, telling me I’ve the same birthday??? This mysterious old tenant has two first names with one matching mines??? Now they‘re denying me services in a attempt to bully me into paying some random person's debt to get internet For myself???? Avoid Comcast at all cost!!

Had informed of problem 1 month ago. Finally resolved, but no compensation for anything. They missed 3 apt., but being 3rd party don't stand behind. Lost service for week and could of been avoided if they fixed before when I addressed it.

I am so thoroughly disgusted with the price gouging of Comcast/Xfinity. They give you a promotional offer and as soon as it is over they jack up the price forcing you to look at alternative suppliers. I had a promotional offer that ends today, and they seriously are increasing the cost for the very same service by $57.00 a month. How do they consider this okay, how does anyone. We need to demand from our politicians that certain price controls need to be in place. The constant promo offers with commitments for a period of time that end and then the cost goes up exorbitantly isn't right. We should demand fair consistent pricing period and the affordability of competitors to come into a market. The monopoly for a couple providers is ridiculous!

In the state of Oregon the company was half decent. Since I’ve moved to Colorado it’s been absolute garbage. Constant issue after issue and now they want to charge me for technicians to come out and take a look. Not a chance. On top of all the issues they can’t figure out a deal with altitude for the avalanche & nuggets games. DirecTV has better offers right now as does all the other companies in the local area.

I move and I moved out of their zone to place out area and I had to disconnect my services Because I wasn’t in network and they still charged me the disconnect fee. I am never going back or recommend them because that ridiculous. I liked their service but to make me pay because I moved and they didn’t have service there and they then charge me still a disconnect fee is ridiculous.

Xfinity owes us a refund for approximately 4+ months of overbilling! We moved from Utah to Colorado; arranged for service disconnection on 7/8/2019, only to learn that the people who bought our home were using OUR cable free of charge! Xfinity continued billing us for a service we no longer used and the loses who purchased our home said NOTHING about it! Their dishonesty has nothing to do with Xfinity, but we are OVERDUE a refund in excess of $900.00!

This is a follow up from a previous review. I was someone disappointed because, before every call, a message informing that, within 30 minutes after my call with the customer service representative, I would receive a call for a survey. I called 3 times and never received a call after. That's besides the point now. This review is to express how great professionals the customer service center in Philippines are. They go out of their way to assist you and are extremely polite too. I wish their American counterparts could display at least a fraction of their level of professionalism. What a shame! Thank you for your outstanding work.

I agreed to a 2 year programming agreement with Xfinity based on price guarantee not to increase for the 2 year period and the TV programming I would receive during the period. Xfinity took away one of my favorite programs (TCM) and now wants to charge me an extra $10 per month to get it back. I told the representative that I will cancel Xfinity and was told that I would have to pay for early cancellation even tho they reneged on the programming I would receive. Looks like my options are to pay the extra $10 per month or cancel and dispute the early termination fee with my credit card company.

I have had Comcast for over 20 years and have been a happy and loyal customer until now! I love the ID channel (Investigation Discovery) and today I found out that Comcast is getting rid of my favorite Comcast channel, the ID channel!!! WTH?!? This is sooo very disappointing!! It’s almost worth dropping Comcast all together and finding another cable/internet service. All those who love the ID channel, like me, ENJOY IT, because it will be gone as of January, 2020 :(. Comcast PLEASE figure out whatever you have to do to keep the ID Channel in your channel line up. You are about to have MANY very unsatisfied and disappointed customers.

Comcast TV is the worst!! I have been a customer with this company for ten plus years and every year lately since the last 5 years it gets worst and worst. The billing system/cycles are horrible, it's set up to charge late fees which is another way to get more money out of you. When calling customer service, they explain the policies and it doesn't make sense not even to the representatives working for the company. They tell you although you have provided payment information and set up an arrangement within the appropriate time frame, that it's NOT a promise to pay and turn your services off! I'm fed up with this company, I'll be taking my business elsewhere and will not be recommending them to anyone for any services they provide!

I signed a 1 year contract with Comcast in Sept 2019 for Internet and the basic TV The deal they have offered me by chat (and I have a copy of the chat) was $ 50 per month less $ 10 for autopay, the total with tax was supposed to be $ 62.12 per month for 12 months, and of course they screwed with a charged me $ 79. I have claimed on the phone and my mail, they just recognized the error : here below the answer by email from the " executive customer relation":

Requested service to re-activate 1 of 2 TV jacks in the bedroom. Technician came out but never went to the bedroom. Instead tested our outside connection and said our box on the telephone pole was the issue. Really? All our other TV's, services work. Waited a couple of weeks to see if I would get a follow up call. I finally called to see if there would be. The technician's notes from the visit said that the technician did not have access. I was home and talking to the guy. How did he not have access? After talking to customer service on the phone, I declined another appointment. This is so bizarre you would send someone out to your house and not be able to re-activate a TV jack and write notes to say you had no access when I was standing right there. I would rate this as 0 stars if I could.

I signed a 2 year contract with Comcast in late May 2019. They already screwed me then, but I’m not going into that now. I specifically chose a package with TCM (Turner Classic Movies.) Last night, I tried I to watch the channel and it was gone, so I called Comcast and asked why. They told me TCM has now been moved to the “Sports & Entertainment Package” and was no longer part of my plan, I asked them how they can eliminate channels, when I signed a contract that both myself AND Comcast agreed to. There was no satisfactory answer, and they now want me to pay 9.99/mo for that channel.

Once again I am waiting for a Comcast technician- why do they even bother to give a time for technician to show. Just got a call and of course the apology - technician that was supposed to be here between 2-4pm is running late. They said 4:45pm but you know that will never happen. It is all about the bottom line for Comcast. Never about service.

After more than 25 years and thousands of dollars I could not be more disgusted with the reckless attitude of Comcast/Xfinity. The most recent fiasco I had to tolerate which once again cost me unnecessary losses simply because of extremely poor customer service and technicians who refuse to listen to the customer. Comcast is monopolizing services in my area and a Dish is the only alternative which is not a suitable option. I emailed the corporate office as I have in the past and each time it's a different person with a hollow apology for gross incompetence. The packages and monthly charges are extreme and complicated. I see very little regulation of Comcast by our FCC, FTC, and other useless government agencies that are supposed to ensure that companies like Comcast are closely regulated.

When one goes to the guide, hit the button 2 times and options like HD Channels, Free to Me, Favorites, etc come up on the screen. I select Free to Me and when I choose a channel such as TCM a window pops up that tells me I need a subscription. If that isn't misrepresentation I don't know what is. Internet goes off when it wants to, leaving me in the middle of something that I can't even exit out of. For the outrageous prices they charge for their "service" that is essentially a Monopoly, I will say that Comcast/Xfinity is the worst. Even their customer service is horrible. I, along with a multitude of others, will say that Comcast or whatever they want to be known as SUCKS!!!

I have been using Comcast for years in Houston and now I moved to Georgia 2 month ago so I called them month before I my move to transfer my services to my new address in GA and I was told that they don’t provide services in that area so they would have to cancel my services. I said ok. I will turned in my equipment and I gave them my move date. So when I went to returned my equipment they didn’t have any idea because they had no notes about my call or anything so I had to start all over again. And then they told me that I would have an early termination fee and I was like, "Why? I have used your services for long time and I was not told over the phone." She said she don’t know.

Dealing with Comcast is like buying a car from a shyster used car salesman. They nickle and dime you to death. They actually took a channel that I liked from my package, then told me I had to pay extra to get it back. They are unethical and if you have other options, don't go with them.

Few channels and bad quality for a high price. Many interruptions. Pausing function is non-sense. If you pause a movie and come back it goes live again and you miss parts of the movie. Sometimes the device restart from alone while watching. Horrible, as soon as contract is can be cancelled will change to another provider.

I am on a contract with Comcast. I pay a lot of money for the channels I want. Now, Comcast has decided to remove TCM from my channels and put it on a sports package. I do not want or watch those sports channels, but in order to get TCM, I have to pay $9.95 more, when I am already paying for TCM. My bill was not reduced by the loss of the channel. Comcast is greedy, and I am sick and tired of losing my channels, ID was removed too, without a reduction of my monthly charge. As soon as my contract is up, I am taking this equipment and dumping it all on their counter. I sent an email to Tom what's his name and all I got was, "We are sorry, but we discovered no one was watching TCM..." Well, they didn't ask me! Another ploy to get more money. I am a senior and can't and will not give them another dime.

I've been dealing with Comcast for 4 months to get cable installed in a new construction home. I was patient at first but then it came time to move in and we still don't have the cable run from the road when all our neighbors already have Comcast service. I've been calling every other day for the last 3 weeks and every person I talked to just tells me 60 to 90 days and says that they can't do anything. I can't get answers from anyone I talked to so it looks like I'm probably never going to get cable.

Cable AND internet out on Friday morning. On the phone all Friday and Saturday - could not get it fixed - could not get tech out until Tuesday (5 days no cable no internet!!). After much complaining, appt changed to Sunday 8-10 am. Unable to make it - they changed to 10-12 on Sunday. Text received that tech has arrived -- two people outside looking up and down the street and no tech. Text message "sorry we missed you". A complete lie, as I had two people looking up and down the street for the technician.

Just had 24 hour outage in our area - no explanation and no estimate of when it will be restored is offered. This not the first time. Internet outages and fraudulent throttling are common as are sudden unavailability of certain premium channels without explanation.

I wouldn’t give even one star. My service has gone to rock bottom. Nothing works. No phone, no TV, no Internet. I also have cell phone service through Xfinity and that hardly ever works. Everyone I know thinks I just don’t answer but it’s not me. It’s the ** lack of service. Doesn’t ring. Can’t hear my callers, disconnects regularly. It’s a bloody nightmare. Now get this. I’ve had service for 14 yrs. When a service call was scheduled and I didn’t hear the call from the lobby of our condo, HE LEAVES. But the other day an unexpected visit SAID he tried to reach me and he even went into the office to reach me FOR 39 minutes. Are you kidding me. Then he shows up at my door unannounced unscheduled and says they detected trouble on my line. WHAT A LIE. THEY ARE NUTS. I’ve had service with both satellite 'causee many other cablecos and Comcast loses hands down. I would never recommend it to anyone. And they’re not cheap.

I have been a Comcast customer for over 20 years. Recently they dropped TCM from the package that I had and it is now available only if I take the MLB, NFL and NBA package. I don't want them. I originally took a package that included Fox News and CNN to get TCM and feel that that they baited me and switched me.

2 problems, some time ago I wanted to continue my service. The rep told me it would be much more expensive because I missed the continue date, which I explained was "yesterday". He seemed shocked that he did NOT realize the date. They just removed the TURNER CLASSIC MOVIES (TCM) channel. They want an extra $10 to get it back. Seems crooked to me. Didn't I already get their promise of TCM for my monthly payments? You should NOT trust a company that does not live up to their contract.

Comcast found another way to stoop to a new low. Break your contract for a rate hike in their favor. Just found out Comcast just took away Turner Classic Movies. Already grandfathered in my contract and move this channel into a senseless pay package now COST another $9.95 a month and will not honor your contract which this channel was already included. I just signed up with Verizon!!! Had enough!!! Also this giant company still has not made a deal with Investigation Discovery Channel. Almost a year now so if your contract expired you cannot get this channel going forward with any package, so they can RAISE your bill. Mine went from $170 with a Triple Play 2017 to the present jumped up to $215. ($45 extra now. Ridiculous.) Goodbye to Comcast and their Politics!!!

I’ve been a Comcast customer for a little over a year, and cannot wait to cancel when my 2 yr contract is up! I already upgraded my channel package once, just to get access to a few favorite channels that had been FREE in the past and on other cable companies where I used to live. Now I pay $20 more per month, and my contract date reset on the date of my upgrade. This week took away my access to TCM, ID, and WE. If I want these channels back I have to upgrade again for another $10/month! Bait & switch.

I downgraded my service online and the Comcast portal stated that I would need a new modem and cable box. I was made to schedule an installer visit and the installer stated that I would not need a new cable box or modem and I was left with my existing equipment. There was nothing wrong with my cable line, but he installed a new one. I was charged $70 for an unnecessary installer visit. Don't waste your time with Comcast. They will cheat you blind at every opportunity.

If I wasn't held hostage by this cable company I would get rid of it like yesterday. Unfortunately, no other cable company services my area. Last week I had TCM, this week I don't. Some crap about adding the channel to an upgraded package. Last month, the Met game was blocked. I pay over $200 a month and don't get half the channels I would get with Optimum. When you call their customer service, they act like they don't care. Worst cable company. Cost high with less services.

Please stay away from this company. My cable account was debited twice in the same month and after 5 weeks of taking talking with them and my bank, their reply was that that can't refund or credit my account because a "ticket " had been closed on this matter. Does this make any sense? So they basically stole $82 from me and refuse to give it back

Don't trust Comcast with transfer of service. Called Comcast July 24th 2019. Called Comcast to put my account on hold as I was moving from GA to FL. Told the rep I plan to reconnect Comcast when I get to Pensacola FL. Comcast turned off my service a few days later and they told me to call Comcast once I'm at my new location. Called Comcast Aug 24th 2019. Call to have Comcast installed at my new house in FL. The rep told me Comcast didn't service Pensacola FL and I would need to return the equipment. No problem, turned equipment in Aug 30th. Come Sept I get billed for all of July, Aug and Sept and per the reps I talked with my account was still active and still being billed.

I spoke with Tiffany on October 1, 2018, on behalf of my Uncle who has health issues. She was supposed to get information for me and call me back on October 3, 2019. I just heard from her today, October 16, 2019, with a completely different story. The only reason she called me at all was due to the fact I called her supervisor yesterday. Stay away! Predatory Practices on the Elderly.

Worst service ever. After spending hours on the phone with the non-local support, I was finally set up with an appointment. Day of, Local tech called to say they wouldn't make my service appointment after I waited 2 hours for them in the middle of the day. Guy apologized and said he's have a guy at my house 7:30am for 1st appointment this morning. Guess who was a No-Show again! Call Xfinity to find out Mr. I'm Sorry I can't Make it Today, made the appointment for tomorrow. There's a saying about monkeys and footballs that best describes Xfinity, and specifically our local service. We only have one option for cable/internet in my area, which is the only reason Comcast/Xfinity is able to stay in business. Worst... Service... Ever.

Comcast/Xfinity should not be in business. There should be consumer lawsuits/ individual lawsuits and business lawsuits against this company for fraud, intentional emotional distress plus.... People out there beware not to give them your business. Investigate other options like "WAVE" ALSO KNOWN ASTOUND. Also people look into other options of cable services, internet and mobile before you even give Comcast/Xfinity your business. They are full of money and do not need your money. Give the little guy (other cable servicers your business).

I agreed to a contract with Comcast Xfinity a few months ago by agreeing to have the same price for two years. However, they suddenly, in effect, charged me another $10 per month by taking away one of my channels (TCM) and then asking for $10 to get it back.

COMCAST has always been a bad customer service experience for me but it appears that the larger the organization gets the more difficult it is to get any honesty from them. I'll not go into other issues where there was either a billing issue or a technical issue because there have been many. If only this company was not a monopoly. I feel that breaking the monopoly as the did with Ma Bell is very appropriate for COMCAST.

My Mom is 99. She has 2 things in her life - food and TV. She likes the TURNER CLASSIC MOVIE channel. Today I learned that Comcast removed TCM from her package and added it a sports package. She is living on a fixed income and has NO interest in a sports package. (I would imagine a common feeling among people who watch TCM). This raised her bill $10 a month. Now for the best part. She doesn't have a computer or a smart phone. Comcast would not allow her to change her service without one. So, long story short, after waiting on hold for 45 minutes I had to go home and start the process all over again where I had a computer and a cell phone to check the appropriate box so that Comcast would be good enough to take her $10 a month for a package that includes lots of what she has no interest in. This is an out and out scam and has turned me against Comcast for the rest of my life.

As of a few days ago we no longer have Turner Classics Movie Channel, we would now have to pay extra for a sports package we don’t want to have it. We already pay for the most expensive package, now they are just nickel and diming us.

I watch the Turner Classic Movie channel every day because I highly enjoy the programming. Now it is no longer in my package and I would have to pay an additional $9.99 to have it reintroduced. Soooo, I have decided to cancel with Comcast and go to a different provider. All TV providers will eventually do something to annoy their customers, but this takes the cake. Goodbye Comcast.

I sign a 2yr agreement Package with TCM included. Then COMCAST took away TCM STATING SOME SURVEY THAT PEOPLE ARE NOT WATCHING TCM THAT MUCH. But COMCAST did not give me another channel nor reduced my bill! What’s going on? It’s not fair I’m paying the same amount less a channel. But they have the nerve to offer some add on sports channels with TCM for $9.99. They got a nerve, just taking advantage of people. I’m so disappointed in COMCAST. I’ve been with them for a long time. ????

Dear Comcast/Xfinity, The survey I completed may not have reached you yet, so here is my review of your service. For a bit of background the offer you made over two years ago, was a deal that I could not pass up. (Thanks) Since that "deal" was offered, I have had to call Xfinity every year to plead my case to say somewhat within that monthly price. It is important to note that I DO NOT have: HBO, Showtime, Starz, The Movie Channel, Cinemax, or any other Premium sports channel. I consider what I have is basic stuff and I was promised the cable, the TV, and the phone was to be bundled.

They have removed TCM from my channels and now want more money to view a channel I have always had! I am very dissatisfied with Comcast keep raising rates and giving less. Would not recommend to anyone.

I just found out today that the TCM (Turner Classic Movies) would not longer be on the Digital Preferred Service Channel after being there for many years. I called Comcast and was told they took it off but I can get it if I buy the Sports Package at an additional fee per month. Comcast is the worse cable provider in the USA. You cannot trust anything their reps tell you. All they want to do is raise their rates in any way they can. Expect an increase in January 2020. It happens every January. I am considering DISH or going to the Digital Starter Service tomorrow. What a pathetic company Comcast is!

TCMHD has been a free channel. Today it was switched to the Sports channel for $6.99. There is no resolution coming forth from the company. The question is: What sense does it make to take a channel that offers classic movies and put them with a sports channel. It gives the appearance that Comcast sees that there is a preference for good viewing as opposed to the less than desirable material being offered these days. Is it a matter of money? Poor reasoning? Or a deliberate act to hurt consumers?

I had a positive experience with the products provided by Comcast. My problem came when I moved. I tried to keep Comcast services, but they did not provide services to my new address. Even though they could not provide services, they still charged me a $300 termination fee. I will never utilize Comcast again.

This service is Not even in my name but somehow my card is being used. I have talked with several customer agents and because I'm not listed on the account (which I tried to) I can't get anyone to take my card off. Now today, I stated that I don't need anything from them, just simply remove my card information. They still can't because magically my card or any card is not listed on the account? But no ** $$$.$$ was taken, and posted in my bank account for a payment with Comcast!!!! I DON'T??!! HAVE SERVICE!!!! BUT YET!!!! THEY ARE CHARGING MEEE!!!! All I want is to REMOVE MY INFORMATION. This company is not for the customer. But themselves, they don't care whose money that they take.

I had signed a contract and agreed to a monthly amount of 126 plus taxes with Xfinity. I paid the first month and then was out of town for 3 weeks. When I returned I had a second bill for double the amount and the bill stated that my plan had been changed and I was now being charged 281 dollars. I called and they placed blame on me stating that I had ported my number out to another company. I explained that I never made any changes to my account and that I didn't even know how or what it meant to port my number out. I don't even use the phone service. They transferred me to 2 people and then was told I'd hear back from a manager within 2 to 3 days.

I've been with Xfinity for 6 years. Many times I'd lose connection, have to reboot, and sometimes not even have service. Yet us customers are still billed for ** service. I learned that when I wanted to discontinue services because I'm moving, I was surprised with a bill after having service shut off that I would be billed $100 for early termination. When I spoke with them about shutting off service after paying final bill it was not brought to my attention I'd be billed the $100 I received a bill a couple weeks later for this said $100 and that I was responsible to pay it.

I just spend 45 Minutes on the phone trying to cancel my services, because Comcast does not offer services where I'm moving to. They want me to pay 75% of the billing for the next 2 years which is about $2000.00 or find someone to take over the contract. That's gonna happen. What ever you do, do not sign a contract with them.

I am not even a customer, but a technician from Natrona Heights kept calling my daughter. She is 11 and I looked at the history and he has been calling her for months. She kept on rejecting the call. He called today on September 30th at 518 pm. I told him wrong number. This is an 11 year old's cell phone. He immediately hung up. Then he called back at 529. When I told him this is still the 11 year old's cell phone he said, "No. It's not. This is the number I have," I told him, "Well someone lied. I'm pretty sure she does not have any cable in her name." He told me "well you have a great at ** day" in the most rudest way one can curse at another man. And then hung up. He is continuing to call. I am very close to calling the police. If this is how Comcast is then I recommend nobody use them!

Do not get this service. They are the worst. If you have a problem they will not make it right unless you call and complain every day. My cable was installed incorrectly for 2 years and because I only called 1 time a week they only credited me 75.00 instead of the hundreds of dollars they should have. The last straw was today when they took 193.00 out of my account unauthorized. Do not use them! Monopoly and Frauds!

What?! Xfinity does not have access to the ACC Network?! DirecTV and Fios do provide their customers access to the ACC Network! How does Comcast management lack the forethought to add the ACC Network to its available programming prior to the beginning of the college athletics fall schedule? Not keeping your eye on the ball! Awful!!

COMCAST will dig up your yard even though you are not a COMCAST customer with no authorization from anyone. I leave on ** in Saint Johns, Florida. Do not use COMCAST or trust that their contractors or staff know what they are doing. Eric, the supervisor of the crew, who dug up my front lawn never returned my call.

This cable Company by far is the worst cable provider for the South Fl area. The routers they give you are not secure in any way. Over 3000 attempts to break in to the firewall security team did nothing about it. After numerous calls and complaints that their router was being hacked emailed them all firewall logs proving this to be the case nothing was ever done about it. Customer service is no better. All of customer service representatives are liars and treat there customers like they are worthless and do not matter.

Comcast is a lousy service provider and, arguably, practices predatory business practices towards small businesses. The representative did not disclose a 60 day termination policy which is buried in boilerplate language. We continue to pay for a service that we do not use at an exceedingly high rate for slow and intermittent service. Do not use Comcast if another provider is available. I am extremely disappointed with their business practices and taking advantage of clients without their representatives explaining the terms. KMI LLC Bordentown, NJ

Xfinity customer service is STILL awful!! Their self install kits are pure FRAUD. I was a Xfinity customer for ten years of being on hold for an hour+ waiting for customer service before I spent fours better years with DirecTV. When I moved to Florida and wanted just high speed internet and I thought I'd try Xfinity again. When ordering online I was prompted if I needed an install person to visit for $70 or did I just want to just self install kit. I was asked to enter my address, and it confirm if I was eligible to do so, and I did.

What a horrible experience! I have had Comcast my whole life and still in 3 different households that I have. So in this incident it started at the Comcast store in Elk Grove, Ca. I went into the store and decided with the Rep there to go ahead with their home alarm system to bundle with my cable/internet. So we made this whole bundle in an hour. I was really happy with the outcome (3 home camera's @ $120ea and $99 install fee, also 1gb internet speed and HBO & SHOWTIME included with removing my current STARS network & Home phone).

Yes, I was behind on my bill. I have been with Comcast for over 20 years. I have always paid them. This time I receive a call about my past due bill. As always I take care of it. They always offer to take a payment for a fee, of course. I always tell them I will take care of it myself, because of the fee. So now they charge me $30 for them to call me about the bill. I can't believe what these idiots will go through to find a way to charge you more money. Now! I will no longer answer the phone when Comcast calls. It could cost me. When you see Comcast calling, let them leave a message.

Comcast has become such a rip off and it’s easy to see why more and more people are opting for streaming services over cable. Comcast along with most cable companies are continuously raising prices but not improving the services they provide. Comcast recently stopped supporting TiVo’s Comcast app, premium channel apps are not supported, bundle packages include networks and shows that are predetermined subpar networks rather than packages tailored to customer interests. The final straw for me was the TiVo boxes no longer being permitted to stream Comcast and premium channels such as HBO & Showtime Apps are almost all incompatible, “Sorry your tv provider doesn’t support HBOGo”.

Horrible. I was moving. Called to have my service transferred. Instead they turned my service off. Lost 37 movies totaling $720.00. I’ve been fighting with them for 3 months to get my money back. They have my movies on my old account but they can’t figure out how to move them over. When they try I get the same response, “we don’t understand why your movies won’t move over to your new account. It works for everyone else”. Everyone has a different story. Half of them don’t know what they're doing. I wouldn’t recommend Comcast. I’ve been with them for 7 years and now I’m canceling my service after I get my $720.00.

Customer service representatives MUST BE TRUTHFUL AND HONEST! I was lied to and swindled by Xfinity/Comcast ONCE AGAIN. I have called support 30 times in past 60 days. I have spent hours after hours on the phone and I am calling to have my service cancelled this week. I have never been taken advantage of like this CON-ARTIST COMPANY! YOU AS A COMPANY ALLOW IT. Your phone calls are recorded and now I have to pay more because of a deceptive staff member. I will not stop here. They tell you anything they want and once you agree to what they are telling you and find out it is not what the "pitch" is then you say I want to go back to my old plan they say "We can't go to old plan now that you switched...." This is not how you treat loyal customers. I have had it. This is a big problem with companies who allow staff to deceptively take advantage of their customers. The calls are recorded and NOTHING can be done?

I have had Comcast 5 different times, in 3 different states and over the years the service has just gotten worse. My current problem is that can’t keep The Weather Channel working for me. When I got the service for the first month the channel showed “subscription required”, it was on my tier, for the first few calls I was told “The Weather Channel must be down”, then the next few calls ”it is not available in your area”, though my landlord has it less than 1/2 mile away. Then in the second month it magically appeared. Now 4 months in all I get is a test pattern, all other channels in my tier work fine. I call and they reset my box, check for problems then tell me EVERY TIME to check my cables, how would it be a cable if it’s just one channel? Pretty sad....

About a year ago the installation of my equipment was improperly installed. I called multiple times for assistance. They came out, but problem continued. Spoke to a sales rep. Convinced me it was my equipment and offered me a deal. I said, "Great." The technician came back. Told me he couldn't offer what the sales rep offered. The tech did put Comcast equipment in. Still a problem. I called again. They offered me a discount. I noticed I didn't get. I called. I was told by billing I wasn't going to receive credit promised. Lied to twice. I WILL LEAVE COMCAST XFINITY hopefully soon.

This company is a ripoff. I signed up for service and it degraded to an unusable state daily. The pings would go in the 1,000s. I work from home doing IT support via RDP and I absolutely could not do my job. I called in 4 times to resolve the problem. I purchased 2 high cable modems totaling $600.00. The service continued to drop daily. I cancelled my service and went with AT&T (which works perfectly by the way) and I got billed a $59.00 termination fee. I got billed a termination fee for a service that absolutely did not work.

I have a discrepancy on my bill. I have spoke to many "agents", but they refuse to connect me to a manager or call back as they state they will. They just keep telling me the charges are valid and there is no one above them I can speak with. The last one I spoke with laughed at me and interrupted me several times. I was a loyal customer for over 13 straight years until recently.

Updated on 09/27/2019: I filed a complaint about billing, Shannon **, Executive Customer Relations contacted me and claimed the account would be corrected, service would stay the same. A couple weeks later, I was contacted by Stacey **, also Executive Customer Relations, whom stated that Shannon's information was incorrect and I would now be on a different plan. Also, Ms. ** has not responded to email or phone messages regarding this issue. Ms. ** claimed that my box could not be registered and a technician would need to come out to switch it out. An earlier Comcast person had told me that the only way to lower the bill by maybe $10 was to give up recording capability. Bait & Switch. It just gets better and better with this company. They have formed a monopoly in Virginia and dishonesty and bait and switch is the name...

Xfinity seems like a very corrupt business. The only reason why we don’t cancel them at this moment is because we are moving soon and it’s not worth the termination fees of another carrier. They constantly find ways of increasing costs and disguising those costs as various “technology fees,” so that your “contract rate” doesn’t actually go up. My husband made a call to find out why another increase, after three months in a row that the cost went up another $10, only to be pushed into another plan that would “decrease” the bill.

They claim I signed an agreement for a cheaper service when I didn’t. I cancelled my service with them because they are too expensive for the few channels that I do watch. They claim they sent me a text message 5 months prior for me to sign. I never signed anything. They charged me $170 early termination fee when I was a customer for 5 years. I called to have it removed, they didn’t so I contacted the Better Business Bureau. Comcast called me to tell me they weren’t going to credit my account. I’m in the process of another dispute.

Comcast told me they have a 30 day 100% guarantee. The tech that came out didn't install our services correctly and left a mess all over the floor. Left in a hurry. So now it's 2 months later and they are pestering me about a bill. When I never had working service in the first place. Went to Google fiber. Which I would recommend to all. I talked to 3 people about my situation. They assured me that they would take care of it. NOT!! So the 4th guy I talked with said he would try to fix it. To be continued.

To make my experience short I'll summarized my agony with Xfinity Comcast. Initially started with a $50 bill for internet alone. My next year jumped to $70 a year. The year after that $89. Now I see my bank statement $132 for internet alone. So much for a loyal value customer. Every year they come up with an excuse of why my bill increase. I'm done playing their abusive and dishonest game. If I can help someone avoid this scam. Go with a company that actually values as a customer and does not keep increasing their prices every year.

Me and my husband had problems with internet service. Change price each month. Trouble speaking to the company. They are rude. They don't answer your question. They lie about prices. They try to get off on Elder please by lying about discount, not true. They are not the same anymore like other cable companies and one time Comcast was really good at their word and contracts. But now you get lying cheating. I wouldn't take it from people who been there don't do it.

So we moved into our home in 2009 and I immediately signed up for Comcast Internet. It wasn't super fast as we couldn't afford those prices but was manageable. So a few years fly by and they call with seemed to be a pretty good cable package. Why not, so we sign up for it. Horrible idea. There were SO many hidden fees. Broadcast fee, service fee, local fee, then taxes and even a 911 FEE...for TV! So after a few months I wanted my larger satelite package back, which cost the same as the cable after all hidden fees, and decide to downgrade back to just internet.

So we moved in on June 19. They said our bill would be 100.00 a month. So the first bill came in and we paid it. The next month however I open my bill and almost fall out. It’s 232.00!!!! So I call them. The moron on the phone tries to tell me they send out billing every thirty days and that’s why it’s so much. I was like, "No. I should only be paying for one month at a time." They’re pulling the same stuff you pay for your bill and then try to say you didn’t pay it. They still suck. Nothing has changed and I’ll post every review I can find on them. They’re rip off artists and I’m calling the Federal Trade Commission too. People work too hard for their money to be ripped off.

I have lost my I.D. Discovery channel because Comcast tricked me into changing my service. I called Comcast to find out why I was being charged for "All Room DVR" when I could only access it from one TV out of 5 TV's in my home and to drop my HBO. I don't watch HBO and only had it for my husband who, unfortunately, passed away in November, 2017. I had not taken the time to review my Comcast invoice and finally decided I needed to remove the HBO and its $15.00 monthly charge.

The service itself is ok, except for the smart box’s that run off WiFi they are not consistent. When you call to talk to tech support or customer service plan to be on the phone for at least an hour!!! Not good communication skills unless they are in America. If you don’t stay on top of your subscription it’s gonna cost you! From 190 to 281! Ridiculous, especially when you call customer service and they get your number and was supposed to be calling you back! Then you finally think about it 3 weeks later and never heard from the customer service rep. And they don’t keep up with the phone call reviews! Long story short they still wanna prorate the same service so I’m stuck paying the extra 80 dollars or say he’ll with it and cancel! I’m not for sure but if this is the only internet provider in your area, I’m sorry!

I recently moved to Washington and my husband went into an Xfinity store in Federal Way, WA asking if we can return our Cox Xfinity boxes there. We had pre-labeled boxes that were clearly marked with COX in big blue writing all over. The gentleman that he spoke to told him yes that they could take the boxes back there. This turned out to be completely wrong and we have been battling them ever since. After I received a call from Cox in AZ stating they had not received our boxes I called my husband and asked him to follow up with Comcast on this. Turns out that the gentleman that my husband spoke to and took the boxes should have never taken the boxes at all. We were told several times by employees that they would contact the manager and we never heard from them.

We had our Comcast internet/TV installed July 27th, 2019. The technician who did the installation said the burying of cable wires will be done by other department (we were fine until then). On August 1st, I re-request for the cable burying and the agent I talked with created a ticket and said that the appointment on August 27th for cable burying was cancelled, and August 6th will be the new date for cable burying. Comes August 6th, nothing happened. I followed up again, and the agent I talked with told me to wait until August 14th. Comes August 14th, nothing happened, so I contacted Comcast again, and told me the delays might be caused by extreme rain (it was so sunny on the dates the cable should be buried) or freezing ground (even in Michigan there’s no way the ground is frozen end of July~August).

The lady that my husband talked to from the payment department was very rude. She yelled at my husband. All we wanted was to pay our remaining balance. She wasn't helpful at all and very disrespectful.

I have called and requested service multiple times and every time they come out they say that they can not install because of a missing box on a pole. I was assured that the next time they came out I would have cable and internet. Here it is a month later and still the same thing. We can't install because the box on the pole hasn't been installed. They don't seem to care if I ever become a customer. I suppose it's time to look into other options even though they are unreliable. I have always had Comcast for cable and internet. Then I have a house built and even though all the houses around me have Comcast I can't seem to get the equipment needed to hook mine up. If this how they treat loyal customers I hate to see how they treat new customers.

When I signed up my package included all premium channels- HBO, STARZ SHOWTIME CINEMAX, ALL OF THEM on a 2 year contract. Now apparently they've taken away my Cinemax and charging me the same amount of money!!! Xfinity used to be decent but now they're just like all the other cable companies. Typical contract breaking rip off. I pay $155.50 a month and my internet speed isn't even over 50 Mbps. I spent 18 minutes on hold trying to talk to customer service about this and I finally gave up. It may be time to shop around. I'm also getting tired of seeing 3 to $5 tacked onto my bill every couple of months for no reason. There's 2 other providers around as well as non-cable options. I'm about fed up with Xfinity.