Xfinity Cable TV Reviews

In the state of Oregon the company was half decent. Since I’ve moved to Colorado it’s been absolute garbage. Constant issue after issue and now they want to charge me for technicians to come out and take a look. Not a chance. On top of all the issues they can’t figure out a deal with altitude for the avalanche & nuggets games. DirecTV has better offers right now as does all the other companies in the local area.

I move and I moved out of their zone to place out area and I had to disconnect my services Because I wasn’t in network and they still charged me the disconnect fee. I am never going back or recommend them because that ridiculous. I liked their service but to make me pay because I moved and they didn’t have service there and they then charge me still a disconnect fee is ridiculous.

Xfinity owes us a refund for approximately 4+ months of overbilling! We moved from Utah to Colorado; arranged for service disconnection on 7/8/2019, only to learn that the people who bought our home were using OUR cable free of charge! Xfinity continued billing us for a service we no longer used and the loses who purchased our home said NOTHING about it! Their dishonesty has nothing to do with Xfinity, but we are OVERDUE a refund in excess of $900.00!

This is a follow up from a previous review. I was someone disappointed because, before every call, a message informing that, within 30 minutes after my call with the customer service representative, I would receive a call for a survey. I called 3 times and never received a call after. That's besides the point now. This review is to express how great professionals the customer service center in Philippines are. They go out of their way to assist you and are extremely polite too. I wish their American counterparts could display at least a fraction of their level of professionalism. What a shame! Thank you for your outstanding work.

I agreed to a 2 year programming agreement with Xfinity based on price guarantee not to increase for the 2 year period and the TV programming I would receive during the period. Xfinity took away one of my favorite programs (TCM) and now wants to charge me an extra $10 per month to get it back. I told the representative that I will cancel Xfinity and was told that I would have to pay for early cancellation even tho they reneged on the programming I would receive. Looks like my options are to pay the extra $10 per month or cancel and dispute the early termination fee with my credit card company.

I have had Comcast for over 20 years and have been a happy and loyal customer until now! I love the ID channel (Investigation Discovery) and today I found out that Comcast is getting rid of my favorite Comcast channel, the ID channel!!! WTH?!? This is sooo very disappointing!! It’s almost worth dropping Comcast all together and finding another cable/internet service. All those who love the ID channel, like me, ENJOY IT, because it will be gone as of January, 2020 :(. Comcast PLEASE figure out whatever you have to do to keep the ID Channel in your channel line up. You are about to have MANY very unsatisfied and disappointed customers.

Comcast TV is the worst!! I have been a customer with this company for ten plus years and every year lately since the last 5 years it gets worst and worst. The billing system/cycles are horrible, it's set up to charge late fees which is another way to get more money out of you. When calling customer service, they explain the policies and it doesn't make sense not even to the representatives working for the company. They tell you although you have provided payment information and set up an arrangement within the appropriate time frame, that it's NOT a promise to pay and turn your services off! I'm fed up with this company, I'll be taking my business elsewhere and will not be recommending them to anyone for any services they provide!

I signed a 1 year contract with Comcast in Sept 2019 for Internet and the basic TV The deal they have offered me by chat (and I have a copy of the chat) was $ 50 per month less $ 10 for autopay, the total with tax was supposed to be $ 62.12 per month for 12 months, and of course they screwed with a charged me $ 79. I have claimed on the phone and my mail, they just recognized the error : here below the answer by email from the " executive customer relation":

Requested service to re-activate 1 of 2 TV jacks in the bedroom. Technician came out but never went to the bedroom. Instead tested our outside connection and said our box on the telephone pole was the issue. Really? All our other TV's, services work. Waited a couple of weeks to see if I would get a follow up call. I finally called to see if there would be. The technician's notes from the visit said that the technician did not have access. I was home and talking to the guy. How did he not have access? After talking to customer service on the phone, I declined another appointment. This is so bizarre you would send someone out to your house and not be able to re-activate a TV jack and write notes to say you had no access when I was standing right there. I would rate this as 0 stars if I could.

I signed a 2 year contract with Comcast in late May 2019. They already screwed me then, but I’m not going into that now. I specifically chose a package with TCM (Turner Classic Movies.) Last night, I tried I to watch the channel and it was gone, so I called Comcast and asked why. They told me TCM has now been moved to the “Sports & Entertainment Package” and was no longer part of my plan, I asked them how they can eliminate channels, when I signed a contract that both myself AND Comcast agreed to. There was no satisfactory answer, and they now want me to pay 9.99/mo for that channel.

Once again I am waiting for a Comcast technician- why do they even bother to give a time for technician to show. Just got a call and of course the apology - technician that was supposed to be here between 2-4pm is running late. They said 4:45pm but you know that will never happen. It is all about the bottom line for Comcast. Never about service.

After more than 25 years and thousands of dollars I could not be more disgusted with the reckless attitude of Comcast/Xfinity. The most recent fiasco I had to tolerate which once again cost me unnecessary losses simply because of extremely poor customer service and technicians who refuse to listen to the customer. Comcast is monopolizing services in my area and a Dish is the only alternative which is not a suitable option. I emailed the corporate office as I have in the past and each time it's a different person with a hollow apology for gross incompetence. The packages and monthly charges are extreme and complicated. I see very little regulation of Comcast by our FCC, FTC, and other useless government agencies that are supposed to ensure that companies like Comcast are closely regulated.

When one goes to the guide, hit the button 2 times and options like HD Channels, Free to Me, Favorites, etc come up on the screen. I select Free to Me and when I choose a channel such as TCM a window pops up that tells me I need a subscription. If that isn't misrepresentation I don't know what is. Internet goes off when it wants to, leaving me in the middle of something that I can't even exit out of. For the outrageous prices they charge for their "service" that is essentially a Monopoly, I will say that Comcast/Xfinity is the worst. Even their customer service is horrible. I, along with a multitude of others, will say that Comcast or whatever they want to be known as SUCKS!!!

I have been using Comcast for years in Houston and now I moved to Georgia 2 month ago so I called them month before I my move to transfer my services to my new address in GA and I was told that they don’t provide services in that area so they would have to cancel my services. I said ok. I will turned in my equipment and I gave them my move date. So when I went to returned my equipment they didn’t have any idea because they had no notes about my call or anything so I had to start all over again. And then they told me that I would have an early termination fee and I was like, "Why? I have used your services for long time and I was not told over the phone." She said she don’t know.

Dealing with Comcast is like buying a car from a shyster used car salesman. They nickle and dime you to death. They actually took a channel that I liked from my package, then told me I had to pay extra to get it back. They are unethical and if you have other options, don't go with them.

Few channels and bad quality for a high price. Many interruptions. Pausing function is non-sense. If you pause a movie and come back it goes live again and you miss parts of the movie. Sometimes the device restart from alone while watching. Horrible, as soon as contract is can be cancelled will change to another provider.

I am on a contract with Comcast. I pay a lot of money for the channels I want. Now, Comcast has decided to remove TCM from my channels and put it on a sports package. I do not want or watch those sports channels, but in order to get TCM, I have to pay $9.95 more, when I am already paying for TCM. My bill was not reduced by the loss of the channel. Comcast is greedy, and I am sick and tired of losing my channels, ID was removed too, without a reduction of my monthly charge. As soon as my contract is up, I am taking this equipment and dumping it all on their counter. I sent an email to Tom what's his name and all I got was, "We are sorry, but we discovered no one was watching TCM..." Well, they didn't ask me! Another ploy to get more money. I am a senior and can't and will not give them another dime.

I've been dealing with Comcast for 4 months to get cable installed in a new construction home. I was patient at first but then it came time to move in and we still don't have the cable run from the road when all our neighbors already have Comcast service. I've been calling every other day for the last 3 weeks and every person I talked to just tells me 60 to 90 days and says that they can't do anything. I can't get answers from anyone I talked to so it looks like I'm probably never going to get cable.

Cable AND internet out on Friday morning. On the phone all Friday and Saturday - could not get it fixed - could not get tech out until Tuesday (5 days no cable no internet!!). After much complaining, appt changed to Sunday 8-10 am. Unable to make it - they changed to 10-12 on Sunday. Text received that tech has arrived -- two people outside looking up and down the street and no tech. Text message "sorry we missed you". A complete lie, as I had two people looking up and down the street for the technician.

Just had 24 hour outage in our area - no explanation and no estimate of when it will be restored is offered. This not the first time. Internet outages and fraudulent throttling are common as are sudden unavailability of certain premium channels without explanation.

I wouldn’t give even one star. My service has gone to rock bottom. Nothing works. No phone, no TV, no Internet. I also have cell phone service through Xfinity and that hardly ever works. Everyone I know thinks I just don’t answer but it’s not me. It’s the ** lack of service. Doesn’t ring. Can’t hear my callers, disconnects regularly. It’s a bloody nightmare. Now get this. I’ve had service for 14 yrs. When a service call was scheduled and I didn’t hear the call from the lobby of our condo, HE LEAVES. But the other day an unexpected visit SAID he tried to reach me and he even went into the office to reach me FOR 39 minutes. Are you kidding me. Then he shows up at my door unannounced unscheduled and says they detected trouble on my line. WHAT A LIE. THEY ARE NUTS. I’ve had service with both satellite 'causee many other cablecos and Comcast loses hands down. I would never recommend it to anyone. And they’re not cheap.

I have been a Comcast customer for over 20 years. Recently they dropped TCM from the package that I had and it is now available only if I take the MLB, NFL and NBA package. I don't want them. I originally took a package that included Fox News and CNN to get TCM and feel that that they baited me and switched me.

2 problems, some time ago I wanted to continue my service. The rep told me it would be much more expensive because I missed the continue date, which I explained was "yesterday". He seemed shocked that he did NOT realize the date. They just removed the TURNER CLASSIC MOVIES (TCM) channel. They want an extra $10 to get it back. Seems crooked to me. Didn't I already get their promise of TCM for my monthly payments? You should NOT trust a company that does not live up to their contract.

Comcast found another way to stoop to a new low. Break your contract for a rate hike in their favor. Just found out Comcast just took away Turner Classic Movies. Already grandfathered in my contract and move this channel into a senseless pay package now COST another $9.95 a month and will not honor your contract which this channel was already included. I just signed up with Verizon!!! Had enough!!! Also this giant company still has not made a deal with Investigation Discovery Channel. Almost a year now so if your contract expired you cannot get this channel going forward with any package, so they can RAISE your bill. Mine went from $170 with a Triple Play 2017 to the present jumped up to $215. ($45 extra now. Ridiculous.) Goodbye to Comcast and their Politics!!!

I’ve been a Comcast customer for a little over a year, and cannot wait to cancel when my 2 yr contract is up! I already upgraded my channel package once, just to get access to a few favorite channels that had been FREE in the past and on other cable companies where I used to live. Now I pay $20 more per month, and my contract date reset on the date of my upgrade. This week took away my access to TCM, ID, and WE. If I want these channels back I have to upgrade again for another $10/month! Bait & switch.

I downgraded my service online and the Comcast portal stated that I would need a new modem and cable box. I was made to schedule an installer visit and the installer stated that I would not need a new cable box or modem and I was left with my existing equipment. There was nothing wrong with my cable line, but he installed a new one. I was charged $70 for an unnecessary installer visit. Don't waste your time with Comcast. They will cheat you blind at every opportunity.

If I wasn't held hostage by this cable company I would get rid of it like yesterday. Unfortunately, no other cable company services my area. Last week I had TCM, this week I don't. Some crap about adding the channel to an upgraded package. Last month, the Met game was blocked. I pay over $200 a month and don't get half the channels I would get with Optimum. When you call their customer service, they act like they don't care. Worst cable company. Cost high with less services.

Please stay away from this company. My cable account was debited twice in the same month and after 5 weeks of taking talking with them and my bank, their reply was that that can't refund or credit my account because a "ticket " had been closed on this matter. Does this make any sense? So they basically stole $82 from me and refuse to give it back

Don't trust Comcast with transfer of service. Called Comcast July 24th 2019. Called Comcast to put my account on hold as I was moving from GA to FL. Told the rep I plan to reconnect Comcast when I get to Pensacola FL. Comcast turned off my service a few days later and they told me to call Comcast once I'm at my new location. Called Comcast Aug 24th 2019. Call to have Comcast installed at my new house in FL. The rep told me Comcast didn't service Pensacola FL and I would need to return the equipment. No problem, turned equipment in Aug 30th. Come Sept I get billed for all of July, Aug and Sept and per the reps I talked with my account was still active and still being billed.

I spoke with Tiffany on October 1, 2018, on behalf of my Uncle who has health issues. She was supposed to get information for me and call me back on October 3, 2019. I just heard from her today, October 16, 2019, with a completely different story. The only reason she called me at all was due to the fact I called her supervisor yesterday. Stay away! Predatory Practices on the Elderly.

Worst service ever. After spending hours on the phone with the non-local support, I was finally set up with an appointment. Day of, Local tech called to say they wouldn't make my service appointment after I waited 2 hours for them in the middle of the day. Guy apologized and said he's have a guy at my house 7:30am for 1st appointment this morning. Guess who was a No-Show again! Call Xfinity to find out Mr. I'm Sorry I can't Make it Today, made the appointment for tomorrow. There's a saying about monkeys and footballs that best describes Xfinity, and specifically our local service. We only have one option for cable/internet in my area, which is the only reason Comcast/Xfinity is able to stay in business. Worst... Service... Ever.

Comcast/Xfinity should not be in business. There should be consumer lawsuits/ individual lawsuits and business lawsuits against this company for fraud, intentional emotional distress plus.... People out there beware not to give them your business. Investigate other options like "WAVE" ALSO KNOWN ASTOUND. Also people look into other options of cable services, internet and mobile before you even give Comcast/Xfinity your business. They are full of money and do not need your money. Give the little guy (other cable servicers your business).

I agreed to a contract with Comcast Xfinity a few months ago by agreeing to have the same price for two years. However, they suddenly, in effect, charged me another $10 per month by taking away one of my channels (TCM) and then asking for $10 to get it back.

COMCAST has always been a bad customer service experience for me but it appears that the larger the organization gets the more difficult it is to get any honesty from them. I'll not go into other issues where there was either a billing issue or a technical issue because there have been many. If only this company was not a monopoly. I feel that breaking the monopoly as the did with Ma Bell is very appropriate for COMCAST.

My Mom is 99. She has 2 things in her life - food and TV. She likes the TURNER CLASSIC MOVIE channel. Today I learned that Comcast removed TCM from her package and added it a sports package. She is living on a fixed income and has NO interest in a sports package. (I would imagine a common feeling among people who watch TCM). This raised her bill $10 a month. Now for the best part. She doesn't have a computer or a smart phone. Comcast would not allow her to change her service without one. So, long story short, after waiting on hold for 45 minutes I had to go home and start the process all over again where I had a computer and a cell phone to check the appropriate box so that Comcast would be good enough to take her $10 a month for a package that includes lots of what she has no interest in. This is an out and out scam and has turned me against Comcast for the rest of my life.

As of a few days ago we no longer have Turner Classics Movie Channel, we would now have to pay extra for a sports package we don’t want to have it. We already pay for the most expensive package, now they are just nickel and diming us.

I watch the Turner Classic Movie channel every day because I highly enjoy the programming. Now it is no longer in my package and I would have to pay an additional $9.99 to have it reintroduced. Soooo, I have decided to cancel with Comcast and go to a different provider. All TV providers will eventually do something to annoy their customers, but this takes the cake. Goodbye Comcast.

I sign a 2yr agreement Package with TCM included. Then COMCAST took away TCM STATING SOME SURVEY THAT PEOPLE ARE NOT WATCHING TCM THAT MUCH. But COMCAST did not give me another channel nor reduced my bill! What’s going on? It’s not fair I’m paying the same amount less a channel. But they have the nerve to offer some add on sports channels with TCM for $9.99. They got a nerve, just taking advantage of people. I’m so disappointed in COMCAST. I’ve been with them for a long time. ????

Dear Comcast/Xfinity, The survey I completed may not have reached you yet, so here is my review of your service. For a bit of background the offer you made over two years ago, was a deal that I could not pass up. (Thanks) Since that "deal" was offered, I have had to call Xfinity every year to plead my case to say somewhat within that monthly price. It is important to note that I DO NOT have: HBO, Showtime, Starz, The Movie Channel, Cinemax, or any other Premium sports channel. I consider what I have is basic stuff and I was promised the cable, the TV, and the phone was to be bundled.

They have removed TCM from my channels and now want more money to view a channel I have always had! I am very dissatisfied with Comcast keep raising rates and giving less. Would not recommend to anyone.

I just found out today that the TCM (Turner Classic Movies) would not longer be on the Digital Preferred Service Channel after being there for many years. I called Comcast and was told they took it off but I can get it if I buy the Sports Package at an additional fee per month. Comcast is the worse cable provider in the USA. You cannot trust anything their reps tell you. All they want to do is raise their rates in any way they can. Expect an increase in January 2020. It happens every January. I am considering DISH or going to the Digital Starter Service tomorrow. What a pathetic company Comcast is!

TCMHD has been a free channel. Today it was switched to the Sports channel for $6.99. There is no resolution coming forth from the company. The question is: What sense does it make to take a channel that offers classic movies and put them with a sports channel. It gives the appearance that Comcast sees that there is a preference for good viewing as opposed to the less than desirable material being offered these days. Is it a matter of money? Poor reasoning? Or a deliberate act to hurt consumers?

I had a positive experience with the products provided by Comcast. My problem came when I moved. I tried to keep Comcast services, but they did not provide services to my new address. Even though they could not provide services, they still charged me a $300 termination fee. I will never utilize Comcast again.

This service is Not even in my name but somehow my card is being used. I have talked with several customer agents and because I'm not listed on the account (which I tried to) I can't get anyone to take my card off. Now today, I stated that I don't need anything from them, just simply remove my card information. They still can't because magically my card or any card is not listed on the account? But no ** $$$.$$ was taken, and posted in my bank account for a payment with Comcast!!!! I DON'T??!! HAVE SERVICE!!!! BUT YET!!!! THEY ARE CHARGING MEEE!!!! All I want is to REMOVE MY INFORMATION. This company is not for the customer. But themselves, they don't care whose money that they take.

I had signed a contract and agreed to a monthly amount of 126 plus taxes with Xfinity. I paid the first month and then was out of town for 3 weeks. When I returned I had a second bill for double the amount and the bill stated that my plan had been changed and I was now being charged 281 dollars. I called and they placed blame on me stating that I had ported my number out to another company. I explained that I never made any changes to my account and that I didn't even know how or what it meant to port my number out. I don't even use the phone service. They transferred me to 2 people and then was told I'd hear back from a manager within 2 to 3 days.

I've been with Xfinity for 6 years. Many times I'd lose connection, have to reboot, and sometimes not even have service. Yet us customers are still billed for ** service. I learned that when I wanted to discontinue services because I'm moving, I was surprised with a bill after having service shut off that I would be billed $100 for early termination. When I spoke with them about shutting off service after paying final bill it was not brought to my attention I'd be billed the $100 I received a bill a couple weeks later for this said $100 and that I was responsible to pay it.

I just spend 45 Minutes on the phone trying to cancel my services, because Comcast does not offer services where I'm moving to. They want me to pay 75% of the billing for the next 2 years which is about $2000.00 or find someone to take over the contract. That's gonna happen. What ever you do, do not sign a contract with them.

I am not even a customer, but a technician from Natrona Heights kept calling my daughter. She is 11 and I looked at the history and he has been calling her for months. She kept on rejecting the call. He called today on September 30th at 518 pm. I told him wrong number. This is an 11 year old's cell phone. He immediately hung up. Then he called back at 529. When I told him this is still the 11 year old's cell phone he said, "No. It's not. This is the number I have," I told him, "Well someone lied. I'm pretty sure she does not have any cable in her name." He told me "well you have a great at ** day" in the most rudest way one can curse at another man. And then hung up. He is continuing to call. I am very close to calling the police. If this is how Comcast is then I recommend nobody use them!

Do not get this service. They are the worst. If you have a problem they will not make it right unless you call and complain every day. My cable was installed incorrectly for 2 years and because I only called 1 time a week they only credited me 75.00 instead of the hundreds of dollars they should have. The last straw was today when they took 193.00 out of my account unauthorized. Do not use them! Monopoly and Frauds!

What?! Xfinity does not have access to the ACC Network?! DirecTV and Fios do provide their customers access to the ACC Network! How does Comcast management lack the forethought to add the ACC Network to its available programming prior to the beginning of the college athletics fall schedule? Not keeping your eye on the ball! Awful!!

COMCAST will dig up your yard even though you are not a COMCAST customer with no authorization from anyone. I leave on ** in Saint Johns, Florida. Do not use COMCAST or trust that their contractors or staff know what they are doing. Eric, the supervisor of the crew, who dug up my front lawn never returned my call.

This cable Company by far is the worst cable provider for the South Fl area. The routers they give you are not secure in any way. Over 3000 attempts to break in to the firewall security team did nothing about it. After numerous calls and complaints that their router was being hacked emailed them all firewall logs proving this to be the case nothing was ever done about it. Customer service is no better. All of customer service representatives are liars and treat there customers like they are worthless and do not matter.

Comcast is a lousy service provider and, arguably, practices predatory business practices towards small businesses. The representative did not disclose a 60 day termination policy which is buried in boilerplate language. We continue to pay for a service that we do not use at an exceedingly high rate for slow and intermittent service. Do not use Comcast if another provider is available. I am extremely disappointed with their business practices and taking advantage of clients without their representatives explaining the terms. KMI LLC Bordentown, NJ

Xfinity customer service is STILL awful!! Their self install kits are pure FRAUD. I was a Xfinity customer for ten years of being on hold for an hour+ waiting for customer service before I spent fours better years with DirecTV. When I moved to Florida and wanted just high speed internet and I thought I'd try Xfinity again. When ordering online I was prompted if I needed an install person to visit for $70 or did I just want to just self install kit. I was asked to enter my address, and it confirm if I was eligible to do so, and I did.

What a horrible experience! I have had Comcast my whole life and still in 3 different households that I have. So in this incident it started at the Comcast store in Elk Grove, Ca. I went into the store and decided with the Rep there to go ahead with their home alarm system to bundle with my cable/internet. So we made this whole bundle in an hour. I was really happy with the outcome (3 home camera's @ $120ea and $99 install fee, also 1gb internet speed and HBO & SHOWTIME included with removing my current STARS network & Home phone).

Yes, I was behind on my bill. I have been with Comcast for over 20 years. I have always paid them. This time I receive a call about my past due bill. As always I take care of it. They always offer to take a payment for a fee, of course. I always tell them I will take care of it myself, because of the fee. So now they charge me $30 for them to call me about the bill. I can't believe what these idiots will go through to find a way to charge you more money. Now! I will no longer answer the phone when Comcast calls. It could cost me. When you see Comcast calling, let them leave a message.

Comcast has become such a rip off and it’s easy to see why more and more people are opting for streaming services over cable. Comcast along with most cable companies are continuously raising prices but not improving the services they provide. Comcast recently stopped supporting TiVo’s Comcast app, premium channel apps are not supported, bundle packages include networks and shows that are predetermined subpar networks rather than packages tailored to customer interests. The final straw for me was the TiVo boxes no longer being permitted to stream Comcast and premium channels such as HBO & Showtime Apps are almost all incompatible, “Sorry your tv provider doesn’t support HBOGo”.

Horrible. I was moving. Called to have my service transferred. Instead they turned my service off. Lost 37 movies totaling $720.00. I’ve been fighting with them for 3 months to get my money back. They have my movies on my old account but they can’t figure out how to move them over. When they try I get the same response, “we don’t understand why your movies won’t move over to your new account. It works for everyone else”. Everyone has a different story. Half of them don’t know what they're doing. I wouldn’t recommend Comcast. I’ve been with them for 7 years and now I’m canceling my service after I get my $720.00.

Customer service representatives MUST BE TRUTHFUL AND HONEST! I was lied to and swindled by Xfinity/Comcast ONCE AGAIN. I have called support 30 times in past 60 days. I have spent hours after hours on the phone and I am calling to have my service cancelled this week. I have never been taken advantage of like this CON-ARTIST COMPANY! YOU AS A COMPANY ALLOW IT. Your phone calls are recorded and now I have to pay more because of a deceptive staff member. I will not stop here. They tell you anything they want and once you agree to what they are telling you and find out it is not what the "pitch" is then you say I want to go back to my old plan they say "We can't go to old plan now that you switched...." This is not how you treat loyal customers. I have had it. This is a big problem with companies who allow staff to deceptively take advantage of their customers. The calls are recorded and NOTHING can be done?

I have had Comcast 5 different times, in 3 different states and over the years the service has just gotten worse. My current problem is that can’t keep The Weather Channel working for me. When I got the service for the first month the channel showed “subscription required”, it was on my tier, for the first few calls I was told “The Weather Channel must be down”, then the next few calls ”it is not available in your area”, though my landlord has it less than 1/2 mile away. Then in the second month it magically appeared. Now 4 months in all I get is a test pattern, all other channels in my tier work fine. I call and they reset my box, check for problems then tell me EVERY TIME to check my cables, how would it be a cable if it’s just one channel? Pretty sad....

About a year ago the installation of my equipment was improperly installed. I called multiple times for assistance. They came out, but problem continued. Spoke to a sales rep. Convinced me it was my equipment and offered me a deal. I said, "Great." The technician came back. Told me he couldn't offer what the sales rep offered. The tech did put Comcast equipment in. Still a problem. I called again. They offered me a discount. I noticed I didn't get. I called. I was told by billing I wasn't going to receive credit promised. Lied to twice. I WILL LEAVE COMCAST XFINITY hopefully soon.

This company is a ripoff. I signed up for service and it degraded to an unusable state daily. The pings would go in the 1,000s. I work from home doing IT support via RDP and I absolutely could not do my job. I called in 4 times to resolve the problem. I purchased 2 high cable modems totaling $600.00. The service continued to drop daily. I cancelled my service and went with AT&T (which works perfectly by the way) and I got billed a $59.00 termination fee. I got billed a termination fee for a service that absolutely did not work.

I have a discrepancy on my bill. I have spoke to many "agents", but they refuse to connect me to a manager or call back as they state they will. They just keep telling me the charges are valid and there is no one above them I can speak with. The last one I spoke with laughed at me and interrupted me several times. I was a loyal customer for over 13 straight years until recently.

Updated on 09/27/2019: I filed a complaint about billing, Shannon **, Executive Customer Relations contacted me and claimed the account would be corrected, service would stay the same. A couple weeks later, I was contacted by Stacey **, also Executive Customer Relations, whom stated that Shannon's information was incorrect and I would now be on a different plan. Also, Ms. ** has not responded to email or phone messages regarding this issue. Ms. ** claimed that my box could not be registered and a technician would need to come out to switch it out. An earlier Comcast person had told me that the only way to lower the bill by maybe $10 was to give up recording capability. Bait & Switch. It just gets better and better with this company. They have formed a monopoly in Virginia and dishonesty and bait and switch is the name...

Xfinity seems like a very corrupt business. The only reason why we don’t cancel them at this moment is because we are moving soon and it’s not worth the termination fees of another carrier. They constantly find ways of increasing costs and disguising those costs as various “technology fees,” so that your “contract rate” doesn’t actually go up. My husband made a call to find out why another increase, after three months in a row that the cost went up another $10, only to be pushed into another plan that would “decrease” the bill.

They claim I signed an agreement for a cheaper service when I didn’t. I cancelled my service with them because they are too expensive for the few channels that I do watch. They claim they sent me a text message 5 months prior for me to sign. I never signed anything. They charged me $170 early termination fee when I was a customer for 5 years. I called to have it removed, they didn’t so I contacted the Better Business Bureau. Comcast called me to tell me they weren’t going to credit my account. I’m in the process of another dispute.

Comcast told me they have a 30 day 100% guarantee. The tech that came out didn't install our services correctly and left a mess all over the floor. Left in a hurry. So now it's 2 months later and they are pestering me about a bill. When I never had working service in the first place. Went to Google fiber. Which I would recommend to all. I talked to 3 people about my situation. They assured me that they would take care of it. NOT!! So the 4th guy I talked with said he would try to fix it. To be continued.

To make my experience short I'll summarized my agony with Xfinity Comcast. Initially started with a $50 bill for internet alone. My next year jumped to $70 a year. The year after that $89. Now I see my bank statement $132 for internet alone. So much for a loyal value customer. Every year they come up with an excuse of why my bill increase. I'm done playing their abusive and dishonest game. If I can help someone avoid this scam. Go with a company that actually values as a customer and does not keep increasing their prices every year.

Me and my husband had problems with internet service. Change price each month. Trouble speaking to the company. They are rude. They don't answer your question. They lie about prices. They try to get off on Elder please by lying about discount, not true. They are not the same anymore like other cable companies and one time Comcast was really good at their word and contracts. But now you get lying cheating. I wouldn't take it from people who been there don't do it.

So we moved into our home in 2009 and I immediately signed up for Comcast Internet. It wasn't super fast as we couldn't afford those prices but was manageable. So a few years fly by and they call with seemed to be a pretty good cable package. Why not, so we sign up for it. Horrible idea. There were SO many hidden fees. Broadcast fee, service fee, local fee, then taxes and even a 911 FEE...for TV! So after a few months I wanted my larger satelite package back, which cost the same as the cable after all hidden fees, and decide to downgrade back to just internet.

So we moved in on June 19. They said our bill would be 100.00 a month. So the first bill came in and we paid it. The next month however I open my bill and almost fall out. It’s 232.00!!!! So I call them. The moron on the phone tries to tell me they send out billing every thirty days and that’s why it’s so much. I was like, "No. I should only be paying for one month at a time." They’re pulling the same stuff you pay for your bill and then try to say you didn’t pay it. They still suck. Nothing has changed and I’ll post every review I can find on them. They’re rip off artists and I’m calling the Federal Trade Commission too. People work too hard for their money to be ripped off.

I have lost my I.D. Discovery channel because Comcast tricked me into changing my service. I called Comcast to find out why I was being charged for "All Room DVR" when I could only access it from one TV out of 5 TV's in my home and to drop my HBO. I don't watch HBO and only had it for my husband who, unfortunately, passed away in November, 2017. I had not taken the time to review my Comcast invoice and finally decided I needed to remove the HBO and its $15.00 monthly charge.

The service itself is ok, except for the smart box’s that run off WiFi they are not consistent. When you call to talk to tech support or customer service plan to be on the phone for at least an hour!!! Not good communication skills unless they are in America. If you don’t stay on top of your subscription it’s gonna cost you! From 190 to 281! Ridiculous, especially when you call customer service and they get your number and was supposed to be calling you back! Then you finally think about it 3 weeks later and never heard from the customer service rep. And they don’t keep up with the phone call reviews! Long story short they still wanna prorate the same service so I’m stuck paying the extra 80 dollars or say he’ll with it and cancel! I’m not for sure but if this is the only internet provider in your area, I’m sorry!

I recently moved to Washington and my husband went into an Xfinity store in Federal Way, WA asking if we can return our Cox Xfinity boxes there. We had pre-labeled boxes that were clearly marked with COX in big blue writing all over. The gentleman that he spoke to told him yes that they could take the boxes back there. This turned out to be completely wrong and we have been battling them ever since. After I received a call from Cox in AZ stating they had not received our boxes I called my husband and asked him to follow up with Comcast on this. Turns out that the gentleman that my husband spoke to and took the boxes should have never taken the boxes at all. We were told several times by employees that they would contact the manager and we never heard from them.

We had our Comcast internet/TV installed July 27th, 2019. The technician who did the installation said the burying of cable wires will be done by other department (we were fine until then). On August 1st, I re-request for the cable burying and the agent I talked with created a ticket and said that the appointment on August 27th for cable burying was cancelled, and August 6th will be the new date for cable burying. Comes August 6th, nothing happened. I followed up again, and the agent I talked with told me to wait until August 14th. Comes August 14th, nothing happened, so I contacted Comcast again, and told me the delays might be caused by extreme rain (it was so sunny on the dates the cable should be buried) or freezing ground (even in Michigan there’s no way the ground is frozen end of July~August).

The lady that my husband talked to from the payment department was very rude. She yelled at my husband. All we wanted was to pay our remaining balance. She wasn't helpful at all and very disrespectful.

I have called and requested service multiple times and every time they come out they say that they can not install because of a missing box on a pole. I was assured that the next time they came out I would have cable and internet. Here it is a month later and still the same thing. We can't install because the box on the pole hasn't been installed. They don't seem to care if I ever become a customer. I suppose it's time to look into other options even though they are unreliable. I have always had Comcast for cable and internet. Then I have a house built and even though all the houses around me have Comcast I can't seem to get the equipment needed to hook mine up. If this how they treat loyal customers I hate to see how they treat new customers.

When I signed up my package included all premium channels- HBO, STARZ SHOWTIME CINEMAX, ALL OF THEM on a 2 year contract. Now apparently they've taken away my Cinemax and charging me the same amount of money!!! Xfinity used to be decent but now they're just like all the other cable companies. Typical contract breaking rip off. I pay $155.50 a month and my internet speed isn't even over 50 Mbps. I spent 18 minutes on hold trying to talk to customer service about this and I finally gave up. It may be time to shop around. I'm also getting tired of seeing 3 to $5 tacked onto my bill every couple of months for no reason. There's 2 other providers around as well as non-cable options. I'm about fed up with Xfinity.

Spent 5 min going through phone system trying to find technical support. When I finally found it, the phone tree said I need to reset my cable box before continuing. When I said "No", it directed me to the main menu, and would not let me continue. Note: I have a Tivo + cable card, not a cable box, so this step wouldn't work for me anyway, and I had already rebooted my Tivo a couple of times, but it didn't fix the problem.

Prices are very high, service speeds are inconsistent, cable box glitches regularly. Had a recent outage with multiple promises it will be up in two hours. Each deadline passed with no results, just another promise it would be up in a couple of hours.

The worst customer service ever & the worst supervisor ever. Angel or Jasper whoever I talked to didn’t help at all. Simply the worst experience, didn't care about what I had to say, and simply stated the same thing as the agent did. Complete useless.

The service was too pricey for just a few channels. I returned their equipment at the end of service and still was charged. I didn’t get a call of courtesy saying I still owe and would I like to pay. It went straight to collections. I tried to pay, but found out they can’t remove it off the credit report once paid in full. There are other services that are better. Too many customers complain about them. They should be shut down.

At the end of May I cancelled my TV and internet service with Comcast Xfinity because I was moving. I did this on their website. It asked for the zip code of where I was moving. Then it came back to tell me that Comcast does not service that area and since they did not provide service, I would not be charged an early disconnect fee. I was instructed to take my equipment to the nearest Xfinity store and turn it in. That weekend I took the equipment to the Xfinity store and told them I was moving and had already stopped my service on their website. They asked about moving my service to my new address and I explained that Comcast did not provide service at my new house. They assured me that I would not have to pay an early termination fee because of this.

Communication between departments and workers within this company is terrible. They do not keep appropriate records as they say they do. When attempting to recall past interactions I am always told that no conversations were noted. Due to these miscommunications/lack of record keeping and either bad training or last resort lying to a customer my account was sent into collections after being told it was settled. I made multiple calls to customer service and talked to many supervisors and spent many hours of my time trying to rectify this. I had bank statements showing proof of payment where payment was due.

I had Cinemax as part of a package, still pay for it but Comcast removed it and there is nothing I can do about it! No money taken off or equal replacement channel! They are way overpriced and if you ever want to change your package to remove channels, you can’t. You are stuck paying 250$ a month as long as they have you in contract! Horrible customer service every time.

After only one year of service, Xfinity increased my rates by $20 a month. And the company has no promotions to lower this cost. So for mid-level cable only, the bill jumped from $82 to $104. That is a 26% increase after one year.

I was supposed to have Xfinity service installed today. I was nervous about switching to Xfinity due to terrible service issues I had when I used Comcast many years ago. I decided I would try one more time. I called several weeks ago and spoke to a salesperson. I told the salesperson that I needed 2 wireless cable boxes and one wired box. I was told that the modem was going to be an additional $13 a month. I told the salesperson that put the service out of my budget. She informed me that I could purchase my own modem and she would even send me a $50 gift card that would offset the cost of the modem which I would receive approximately 90 days after my service began. I agreed and scheduled my installation.

Do not get Xfinity. If it is the only thing available in your area, you don't need tv. After already sending a tech out, and 3 separate phone calls every 2 days, none less than 40 minutes, that consisted of people not listening, asking me to unplug and plug things in (some devices that I DON'T EVEN HAVE) and the same error code popping up over and over again...they still can't figure it out so they are sending ANOTHER TECH! This is all after we tried "move with Xfinity" and were not mailed the correct equipment. So we had to go to the store and get new boxes, then when we called support they didn't even know what equipment we had.

I have been a Comcast customer for over 5 years. In this time my bill continues to rise. My Internet and cable go offline a lot and have had several techs come out for this issue. When you call the customer service and the billing & payment employees are inconsiderate, unsympathetic, and show no compassion for what hardships customer might have. Comcast has disappointed me in the way they treat loyal long standing customers.

Comcast Xfinity has the absolute WORST customer service ever. Terrible. Would NOT recommend their service for anything! Their policy for transferring service is absolutely absurd with high fees. They're not customer friendly by any means.

In August 2018, I contracted with Comcast for a year Triple Play including premium channels. In January 2019 they changed me to Double Play plus landline phone plus the premium channels that were to be free for a year. Their excuse is someone (not me) called to port my landline number. This was never ported anywhere! I found out about the new charges when I got my bill. Called them and was given another but more expensive Triple Play package made retroactive so the new charges would not reflect in my account. That was a lie. Came February and no changes had been made to my account. Have been calling, chatting with them every week, and even wrote them but to no avail.

Trying to get a pass for a day or week for a specific device proved to be one of the most frustrating things I have done in awhile. The site isn't working properly and wouldn't accept any numbers/characters in the CVV field so I was unable to make a purchase. I called their customer service dept. specific to this service and got nowhere. I was refused a supervisor and could not understand the person I was speaking to so I ended the call. Trying again a few hours later I still couldn't get them to help me get service and this time when I asked for a supervisor I was left on hold for over 20 minutes. I have pictures and recordings of call. I also have a bundled service plan with this company and wish I didn't for reasons too numerous to mention here.

I spoke to a representative today in the phone department about switching my phone payments to a different Day permanently. Preferably to my pay day. I was told I could not because the company has not authorized any pay dates to be changed. I asked the representative when was the company going to authorize this. He did not know and said that an email will be sent out to all the customers when this happens. I told him I will be waiting for the email. I've never heard of anything like this before in my life. I was not please with the customer service at all. This needs to be fixed because a customer should be able to change their payment date without question. The CEO of Comcast will be getting a letter from me if what I was told does not happen.

Once again Comcast has gone to a new low. I have the Super Triple Play package which did include the Cinemax channels until a few days ago. Comcast removed the Cinemax channels from the package that I purchased without my authorization. The Comcast Representative that called me this evening claimed that Comcast had discussed this with me, but when I asked for proof of a recording he couldn't provide it. This Comcast representative refused to restore the Cinemax channels to my account that I am previous agreed to.

Comcast Xfinity has to be the absolute worst cable/internet provider on earth. They continually screw up our invoices. I talk with someone in "customer service" and we agree on what the monthly bill should be, they promise to make adjustments to their over billing and, the next month, not only have they not adjusted the previous months bill as promised, they are trying to charge me even more this month. Talking with these people is like beating your head against a wall. They have screwed up my account beyond reason since day one of dealing with them. Would I recommend this company to someone else? Absolutely, as a company to AVOID AT ALL COSTS.

Comcast is the worst company I've ever dealt with. They add stuff to your bill, pretend to cancel it, don't cancel it, lie to you and say they never said they'd cancel it. Promise speeds of 150mbps. Never deliver anything above 60mbps. And you have no other option for high-speed internet. None (at least in my area.) There is no recourse for the consumer. None. Your only option is them or nothing. I HATE Comcast and the monopoly they hold.

My wife and I have been customer of @xfinity for the last 3 years. During this time we have not gone 6 months w/o having problems of one nature or another; billing issues (applying payment to wrong accounts, mischarging, changing bills w/o notice, etc.), we have had our property damaged (by company’s contracted to install underground lines), we have had more service related issues than I can count from faulty equipment or improperly installed equipment or “unidentifiable problems outside of our property”, and most recently have been lied to- scammed- and stolen from by this company.

Save yourself the headache and your money. I enrolled in a seasonal plan until May 30, 2019 because I was moving. On June 1, 2019 I called Xfinity to see if it was too late to extend my seasonal plan further out. The woman on the phone assured me that I would still be able to extend my seasonal plan. On June 21, 2019, I received a bill from Xfinity for $300 for a service I was not even using. I called again on June 21, 2019 to look into the situation. The gentleman on the phone assured me it was an error that he would look into, but that he could extend my seasonal plan until August 2019 and I would not have to pay the $300 and that someone would reach out to me in 48 hours to verify this. I heard from no one so on June 28, 2019, I called again. The woman on the phone told me that they would have to listen to all my phone recordings and that she had to see if I was telling the truth.

I first want to say that I have been a Comcast cable customer since the 1990s and have been happy with my service. My happiness turned to despair when I moved from my home of almost 30 years. On 4/9/2019 I put in a move order with Comcast. The customer representative informed me that my current cable/internet/phone pricing contract (only 3 months left in it) was still the best deal so I would continue to pay $219.47 for the same services. The hardware associated with my old contract included 1 DVR, 3 cable boxes, and one DTA.

Went to their local store wanting to terminate service after 20 years. EE said I signed a contract. Asked for a copy of the contract as I never sign anything unless I review it. EE said I couldn't have a copy. Finally got a copy a few months later after threading to sue. Digital signed contracts were made illegal under 9th Circuit court in 2016. Found that Comcast had been overcharging me for several years for internet only.

I was a loyal customer for over six years and always paid my bill on time. When I moved, Xfinity wasn’t available in the area so I called to cancel my service and was told that they couldn't waive the early termination fee. I would understand if I terminated because I no longer wanted the service but it's not available in the new area so I shouldn't be charged. They wouldn't even given me a reduced fee for early termination. The internet service was always going out and very slow at night. I never complained and just dealt with the issues. I paid a lot of money for cable and internet with many issues and still continued to and pay on time. The least they could've done was waive the early termination fee. I will never recommend Xfinity to anyone.

The 3 years I was with Comcast was the worst customer service experience I have ever experienced, they lie about everything, as in telling you to call back a month later to renew your contact and in 2 weeks they double the cost of your service and told me I should have called 3 weeks earlier. When I gave the name of the person I talks to they said “we use employee numbers and names are useless." When I was waiting to talk to a manger, I was told the person I talked put me in a 1 year contact, when I told him I had recorded the conversation and had their employee number, he did work with me, but it was too little to late. I cancelled my contract and went else where. I felt like I was imprisoned and was dealing with a used car salesman with no way to get anywhere. I will never go back to Comcast, I will watch TV using an antenna and watch movies on beta max before I go back to them.

I saw my bill went up $20 from last month so I chatted and was told it just was increased because of "new apps in the X1 platform and adding things like Amazon Prime." Great. I then spent the next half an hour of various holding times to be told I was in the lowest cost plan and there was nothing to be done. They know they have a monopoly and don't care. It's such a hassle but I think I've had it enough to at least try DirecTV or Dish.

I called Comcast to disconnect my cable service only and NOT my phone, selling condo and need phone service to gain access to condo. They disconnected all my services!!! 5 days now and still waiting for the tech to come back, after many failed attempts, to reconnect the modem and phone ONLY they show up without warning and since there is no phone they can't buzz in and notify us that they are there. They showed up today without the equipment needed to complete the job, after spending more than 1 hour last night going over all that was needed and having the ordered confirmed!

You'll get half of what you were told for twice the quoted cost. I set up a cable/internet bundle. Cable came with 140+ HD channels, and I opted for self-install. The device I received "couldn't be activated for some reason", so they had to send a guy anyways (that's a fee). The guy told me my cable box can't do HD (that's a fee) -- the box they send to HD subscribers outputs standard definition and upgrading is $10/month. None of this was stated when I was signing up, unlike the "fee to give you broadcast that you already have" and "fee, because sports?".

The only reason I have this cable company is because my complex that I live at only allows this company. Every time I call the customer service phone number to get something fixed, they never do what they say they are going to do. There are always issues with this company.

We got the package last year September and without fail the internet, TV and security system all go down several times a month. The techs that come to the house have all told us that upgrades are being done and until it’s completed, we will have issues. When we call the customer service line they know nothing of the upgrade and basically tell me I’m lying when I have issues. I hate that they have locked up into a two year contract. For a company that spends so much on advertising they should really step up to the plate and take care of its customers. I’m not sure what the service is like everywhere else in the country but the service in Atlanta sucks.

We had full cable and internet service. The price kept going up and service and access went down. We decided to drop the cable for a while and now our internet only service -- $20 Less than Full service inexplicably fails intermittently. Comcast is baffled by this unexplained phenomena. They have no record of this outage but also will not be cajoled into serving their customers needs. Comcast is more interested in selling SUNRUN SOLAR than supporting their customer base.

My condo association decided to renew a contract with Comcast and as a part of the agreement they are including a DVR, Cable Box, and Stream Box and no Charge high Hi Def Content. What they didn't tell anyone is that the negotiated rate of $50 for cable and additional channels was going to increase to $80 (A $30 increase!). I also watch a lot of Hulu and Netflix so we had unlimited data for $50 so we were paying $100 a month. Now that is $130 a month and the company is now saying they don't provide any discounts and everything is charged ala-carte. Sorry Comcast, but I'm looking for replacement right now.

My mother is 93 years old on lifeline and has major medical needs. She lives alone. She had to walk with her walker to the neighbors house (she does not ambulate well) to call me to help her get her phone working. I called Comcast and spoke to Francis in NH or Ma who did not have any you know whats to give me his last name. I explained that my mother is elderly and lives alone and needed someone to fix her phone. I was told because I did not have the account number she could not be scheduled for service. I suggested they schedule it and have my mother give the number when they come to the door and was denied.

Over 2 hours on the phone today with a woman I could barely understand who spoke some kind of English I could barely understand? This was over a bill increase of over $20 per Month. After over 2 hours on the phone with 2 different people in customer service (a term I use loosely), I lost a few hundred channels, was treated rudely, and with little to no compassion for my issue, still paying more per month than last. They don't seem to care about customer retention in the least. I have been a customer for near 40 years and today was the worst experience I ever had with them. I will be seeking another provider at some point as there are so many other options for way less $$. I do not recommend this company. If I could give less than 1 star, I would!!

This company functions in chaos. We were already longtime customers and bundled some services last summer to add home phone and internet service. It took five different technicians and a supervisor to finally get it right. The account holder passed away in late 2018. I knew the contract was expiring in June 2019 and the bill would jump from about $140 a month to $200 per month. I’m not paying that much, plain and simple. I made a trip to the store thinking I could renegotiate the contract. The salesperson advised me to cancel the current account and open a new account under my name to take advantage of current promotions. I canceled the contract on June 6th and specified I wanted it turned off on June 23rd, the day the contract ends. This was in writing, mind you. They turned off the service on June 6th.

When I first signed up I was excited, been almost 7 years since I had cable service, I thought Xfinity service was better now. I was so wrong. Horrible service. When I first signed up for the service I was told that I could set it up and install it myself without a technician, that was a lie. When I called them to activate my services, I was informed that a technician is required and of course they charge a fee for that. First red flag, but I ignored it. I was also told upon signing up I would receive DVR and other channels in my service package. This was also a lie, I end up having to pay more for the channels. The second red flag I ignored. I then found a few weeks not a month or the day of signing up with Xfinity, but a few weeks later that my first bill was due the day my service was activated.

We have lived all over the US, and had many other cable companies. This is our first time having Comcast, and it's also the worst customer service I've experienced in my life. I have never once been charged by a company for a service call on their failing equipment, until now. $70 for a guy to come out and say, "It's all working fine." Had to have them come back a month later, at the insistence of the tech on the phone, to fix it and replace the box again, and they tried to charge us again! Contested it, and was told by two separate people, after a series of about 14 phone calls, that we would be credited. I had paid all but the $70 charge, expecting the credit, and it didn't come. Then I got a late charge. Was promised it would be there the next month, and once again it didn't come, and I got ANOTHER LATE CHARGE.

I've been using the Business Internet Service for over three years and for the most part, the service is OK. What I am dissatisfied with is their pricing policy. To get you in, they promise this life and the next, and then, if you are not on top of the calendar, to change to a "new" plan, they jack up the price and they empty your pockets before you notice it. In my case went from $137 per month to $214 a month. When I called to inquire, they indicated that the discount period had expired and that the amount charged was the regular price and I would have to switch to a new plan to take advantage of new discounts, and so on and so forth. I switched to Centurylink for similar internet service, no phone and no tv and my cost went down to at $69.50.

Very disappointed!!! These people steal all your money! Worst cable company ever, just cancelled my contract, they don't even care about losing a 6 year customer!! Stay away from this ** company.. There are more companies out there with better service and prices.

They provide terrible customer support. I was on the phone for an hour and spoke with 3 customer support reps before I learned that because I am not the primary on the account, I couldn't recover the emails that Xfinity filtered out of my inbox (without my permission) for 4 months. The only option they provided to fix this, was to have the primary account holder call in and set me as an authorized user (an likely wait another hour on the phone). I asked if I could have him email, conference him in by phone, or have Comcast call him directly and they said no to every option. I decided not to force the primary account owner to go through the same hour of agony I went through and decided it was better to cut my losses, forget the lost emails and go with Gmail.

Completely unsatisfied. Lost internet AND cable. After calling and waiting and getting transferred, I got a 3 day appointment. So now I have no cable, WiFi or phone for 3 days. COMPLETELY UNACCEPTABLE AND UNPROFESSIONAL.

Physical service is intermittent at best. Customer service is horrible. They are “so sorry “ all the time but onus is on customer to return faulty equipment. Praying for patience in dealing with them and competition.

Internet went down at 9:30, it's 2:30 and not back up. 1 x call + 2 x chat interaction says "We're working on it. We don't know the cause, a neighbor might have cut the cable by mistake". Wow. Talk about a stock/empty answer. I asked "outages aren't uncommon. Have had problems in past. Any way you can look up disruptions?" "Sure we can, but only for past 4 mos". Wait for it....17 hours of downtime in past 4 mos. That'd fail any SLA. Unconscionable.

I don't think the service could be worse?? We pay over $300 a month. The cable blue screens constantly. I didn't realize that was possible with cable. Worst most overpriced tv ever??? It’s hard to believe it could be this poor. My internet goes down at least once or twice a day. So add that to the package of terrible.

Absolute worst cable company ever. We used to have Xfinity a couple years ago, and we loved it. We moved and got DirecTV, and missed Xfinity so much, so we went back. BIGGEST MISTAKE EVER. We pay WAYYYYY too much for the lousiest customer service, our internet is only up half the time, which means our cable is only working half the time. We get error messages on the regular and have to reset the whole network weekly. And getting someone to come to your house, after they have scheduled you in, and you take off work and wait, THREE TIMES just to be stood up. I called to talk to a supervisor about it and the girl had an attitude and after putting me on hold for 20 minutes, she came back to tell me her supervisor was busy and would call me back. Ha... yeah right. Never got that call. And our bill this month was almost $300 for this nonsense. Please save yourself. I would go back to DirecTV in a Heartbeat.

During your contract with Comcast you will get less internet than what you are paying for. You will be treated like Comcast can do no wrong and it's the fault of 3rd party equipment. Next, contacting customer service is an absolute nightmare. The automated service agent will try the hardest it possibly can to keep you from a customer agent, and then feed you a call back request, WHICH DOESN'T WORK. The callback comes, tells you to press 1, doesn't register the input, times out and hangs up on you. This has happened to me several times, to the point I don't accept any callback options from them.

Their data speeds are sufficient, but what other utility can just raise your prices by $20 without asking or telling you? You're locked in at one price, then suddenly their deal expires and they start robbing you. Then you have to call them and try to understand an accent offer you "deals" and you're stuck on the phone with them for an hour listening to their upgrades, downgrades, sidegrades... I don't want to negotiate every year. I don't want to have spreadsheets and flowcharts to figure out which deal is best. I just want the deal I agreed to without worrying about suddenly they're stealing money out of my account without my knowledge. Garbage.

Signed up with them - got my service fast but problem came when I turned on my tv. None of the channels I asked for were there. I called and they said I was on the wrong plan. Um ok. I know what I selected online. So they change plan and guess what - costs more too then still don’t get any of the channels that I asked for. Call customer service again and they say I have the wrong equipment and in order to get the channels I want I have to pay a tech to come out and install new equipment and change plan again.

I am incredibly disappointed with my Xfinity experience. I am moving to another city and when I tried to transfer my service to my new address I was told they did not provide coverage for that area. I then asked for them to cancel my service since they could not provide coverage. I was told there would be a $140 termination fee even though their lack of coverage was the reason I had to cancel. I spoke to several people, had to wait on hold for an hour, and no one was able to help me or waive the fee.

Having a problem with my Comcast TV service. Tried to talk to someone but I have to sign in. Only had the service for 2 weeks. I tried to create an account with all my personal information. I guess it will be free as they say my account doesn't exist.

The service has been in and out for months now. I finally got tired putting up with it and I called to schedule an appointment. The technician, who was very difficult to understand, advised me that the appointment would be for Saturday between the hours of 2 p.m. and 4 p.m. I waited until 4:30p before I made the call to Comcast to inquire about the missing technician. A guy by the name of Bruce informs me that my appointment was changed to the following day....a SUNDAY!! These people had no idea as to whether I had plans or anything to that effect. I was told that I should have received a “text message” about the change... REALLY??

These people are the worst of any company I've done business with. Stone cold when you call them, unwilling to help you with a more cost effective package, all they offered me was about 20 off the total price costing me over 100 for just internet service, the dictators of the internet providers. They know in your area there is no competition. They will hold high prices. Greedy little dictators, I'm going to boycott them and spread the word about them.

The interaction I just had was beyond ridiculous with Steven **. I waited over 2 weeks to get a call from an escalation rep, and had nothing done for me in regards to the pricing I was promised 2.5+ weeks ago. After I indicated the frustration over what I was promised, no notes from rep, no call back from them, calling an additional 3 times and getting disconnected after sitting on long holds and having to repeat that process, finally speaking to someone on a 4th call (over several hours) and getting a price that is $30 more than promised plus taxes/fees, requesting a higher supervisor, being promised a call back numerous times, numerous emails, and having this "escalation" rep call during the work day which I previously advised numerous times I needed a call after 5pm, calling him back again sitting on hold to be told he logged out early, and then waiting an additional 5 days for him to even respond back to the messages and emails I've sent.

From beginning January 2019 our TV Service has been intermittent, I called and they sent a tech out on February 4, 2019. Once here he said they needed to drop a new cable from street into the house. They would need a permit and that would take 5 weeks. After 6 weeks I called asking when this was going to be fixed as our TV reception was freezing up multiple times a day. An appointment was scheduled, they didn't show up. I have called 12 times and each time an appointment was scheduled and NO SHOW.

We're trying to get Comcast cable and phone transferred to my mother-in-law's new senior citizen apartment. (She's 91 yrs. old.) She called Comcast a week before the move to have cable and phone ready to go when she moved in this past Monday. Today it's Thursday, and there's still no cable or phone service! We've called Comcast several times and keep getting different responses as to when/how/where her service would be installed.

I went to the Comcast office to get help lowering my bill. The associate that helped me (?) worked up a package including all fees and taxes. I asked him to write and sign a note stating that this price is correct, which he did. Next day my TV wasn't working, (?) now said I must pay more for the TV. I asked to see a manager but he was on break so I couldn't talk to him. This happened the last time I was given a package deal from Comcast - Comcast says one thing and charges another - before I thought it was an accident now I know it's intentional.

I upgraded cable tv for my brother who is in an assisted living facility. After spending a half hour getting to the right person and signing up, I was sent an email to set up an account. I entered a username and password which is stored on the site. When I tried logging in, it wouldn’t accept it. After several conversations and waiting for their call back - which never happened - I got to a supervisor. If I needed to reset my password, I would have to be at the location of the TV. When I said I lived 80 miles away and wouldn’t be there for another couple weeks, they told me to call them when I got there. Eventually, I discovered I really don’t need to set up an account to pay the bill online. I spend over 3 hours with their customer service people and just got “I’m sorry” for an answer. I’m sorry you’re the only cable provider available for my brother.

I started an Xfinity Home bundle on April 29th. My alarm was dysfunctional and went off twice on May 28th. The Guardian company Comcast contracts with to respond never showed up and I was gone so my neighbor contacted the police. The police ended up coming out twice and wrote me a ticket the second time. I was so upset that I told the agent (on May 28th) that I wanted to use the money-back guarantee. They assured me that they would compensate me and resolve the issue. I called back on May 29th and again I was told that they would have someone call me after a tech came out by May 30th at 3:30pm. No one ever called.

Comcast charging me $50 for a show that I did not purchase. I was at work at the time of the supposed viewing and the account has a PIN number so that orders cannot be placed. I wasted a ton of time proofing to them they were wrong but to no avail, they insist on charging me for watching a $50 sports event. There is little wonder why Comcast is not a respected business. Chuck.

Absolutely the worse support services of any organization I've dealt with. Their phone support is a joke. They ask a series of questions and sub-questions, none of which cover issues I wanted addressed. You can't get to a live person to assist you. Their online chat system has no place to type a question. Horrible support, especially from a supposed high tech company. Would give a zero star if possible.

Comcast/Xfinity is the worst company on the planet with the worst customer service. They are the epitome of the company that does not care, does not deliver, lies, and only employs incompetent people. Their customer service does not ask you for a call back number so that when you have been on the phone for an hour and they hang up, they can just say “oh well,” then you get to start all over. They also ask you every time you call in if you would like to be “considered” for a survey about your experience. Well every single time I call I say "yes", and not once have I been considered for a survey. Pretty easy to falsify your customer satisfaction performance when you only consider certain customers. They will continue to get worse and worse until 5G home service puts them out of business.

I had several phone conversation regarding discontinuing services with your Home security area. Two of my last call offered to continue my service at $29.99 while discontinuing my internet and wifi in order to keep me as a customer. Upon this offer and agreement, I was transferred to cancel the internet and cable. The agent there and the supervisor were not able to honor the $29.99 offered by the agent I just spoke with. I then decided to cancel all services with your company. You cannot offer one thing by one agent and then not have it honored by another. You will see account notes on my account that state the $29.99 was offered to keep me as security client.

The worst customer service I have ever dealt with. No one knows what is going on. I've been waiting on my refund for TWO months since I canceled service and no one at Comcast can figure out where that refund is or why is hasn't been issued yet. I get the same response every time I call asking about it.... "it will go out in two weeks." STILL NOTHING. Can't stand this company.

I decided to get internet service with Comcast. I wanted a plan with cable and internet that was supposed to be $30 a month. I was given a different plan which they were charging me $69.99 a month. I contacted Comcast. The first person I spoke to said that I had to give $99 for some kind of protection plan. The next person I spoke to said I had to pay my bill which I was supposed to have a $30 a month bill. I am very disappointed and Comcast all I wanted was my internet and my cable for $30 which they promoted on TV. Do not use their services at all. If they want to make things right with me they will clear that balance and give me the correct plan that I asked for. Then I spoke to someone else and they said that all I had to pay was $103 at my internet will be turned on to speak to customer service to change my billing but still I will get charged $103, plus the updated billing. They just want money. Do not go with Comcast.

Tried on several occasions to get a box sent out to me for a box to be sent back. Box was not received and I was continued to be billed for the service. I was told that I would receive at least one month of credit for service not used for almost a year, yet still have yet to receive the credit. When I called to cancel my service today due to moving, I was told that Terry don't give credit just because you aren't using the box. I tried to explain the situation but was told that they couldn't help that I would have to be put back on hold and wait again. Mind you, I waited for over 1 1/4 hours the last time. Poor service in my eyes, especially when the error was on their part. Prices continued to increase as well. Beware of this as well!!

I have no service on tv, internet nor phone. Man came out and told me it cannot be fixed until June 12. Today is May 25. Seriously. I am a 75 year old woman with respiratory issues. I need contact with outside world. They did not care and repeatedly told me that nothing could b done until June 12. I certainly hope I do not have to sue Comcast and I hope that physically I am ok since I have no contact with the world. Comcast is by far the worse cable company in the world. It may be time for DirecTV.

Not one to usually "rant/complain" on a public platform... However our recent fiasco with Comcast/Xfinity is one to share. We've had quite the series of unfortunate events that not only are embarrassing to this household name but disgraceful in the realm of customer service. After moving into our new home, we had to reconnect service. Being a loyal customer for the past 6+ years, I figured this would be a breeze. Oh boy, was I wrong. They argued back and forth to increase my service cost. Scheduled service appointments that could be unfulfilled due to their lack of follow through with a 3rd party installer to bury a new cable line (our old one was bad). I had to stay home and miss work for these idiots to come out and tell me week after week "Oops, we can't install cable and internet until XYZ..."

I will never subscribe to such useless, non existent service ever again. Why I have to pay early termination after they provided nothing and I wasted weeks on the phone with constant outage they wouldn't admit to, I don't understand.

Xfinity - Comcast AUTOMATED BILL PAYING SERVICE IS GARBAGE. Easily the worst customer experience I've ever endured. Don't ever get involved with this company. Single worst bill paying environment on the face of the planet. I have multiple degrees, have a stable job, etc. I am not stupid. This company's automated line is garbaggggggge. Until they fix it, don't ever do business with this company.

Helpful people, bad advice. I went to my local Comcast store. The people helped me, but I was told to not pay my current bill ($94.95 internet only) & to wait 10 days for the final bill (TV & internet bundled) which would be slightly more. Now the bill is $163. THAT'S slightly more?! In what universe? I wish there were a decent alternative. I'd switch in a heartbeat. There's a reason people call it Comcrap.

I've had Comcast for about 14 years and had many problems with them. They constantly lie about not having deals. In July I received a price reduction when I went into their offices. In March, I moved to another state which did not have COMCAST. When I questioned them about the $132 bill, they told me I broke my contract (never signed anything). I told them since I move and they did not have Comcast in my new state, it was not my fault. They did not care. So even after 14 years of loyal service, they still screwed me. Their Customer Service sucks and they will never admit to being wrong. DO NOT SIGN A CONTRACT WITH THIS COMPANY.

We moved our service from a house to a smaller apartment. We were told that the previous residents had Comcast, so I could do a self install. We did that, but after installing, the equipment didn't work, so called support. They ran some tests and found that their signal was not strong enough to operate correctly and would send out a technician. There is a $70 install fee unless it is found to be a Comcast equipment problem.

Abominable service. 4 1/4 hours on a Saturday night (2 additional hours Sunday morning) to be asked the same questions over and over and over with different reps. No resolution. A technician was scheduled for three days later. During the three days of waiting, I received four calls from a customer service rep telling me that "we see that the problem is fixed, please check it" Of course, remote and box still didn't work and I did my own troubleshooting (since I have become an expert by now).

I signed up for Xfinity TV and internet service more than 3 years ago. For the most part the service was fine, although my monthly bill was $157/month when I was quoted $115/month including all fees. After 3+ years, suddenly I wasn't getting some basic channels. I contacted Comcast, and was told an audit was done, and I got those channels by mistake....for 3+ years. Yeah, right. Yet another LIE from Comcast. They offered me an upgraded package for more money that promised all channels and ultra fast internet speeds for $220/month, including all fees.

It's really a disaster when you are trying to cancel your service with them. I don't have a contract with them, so I pay month by month. According to their customer service, I don't have to pay any cancellation fee whenever I need to cancel the service. They told me I can cancel my service anytime I want and there would be no extra charge if I do so. But that's a lie. I called them and cancelled my service in Apr 29, 2019. The customer service people confirmed in the phone that my service is terminated as of Apr 29, 2019. I will not responsible for any further charge after Apr 29, 2019 as long as I return the router and other equipments in time.

Been with Comcast for over 30 years as we've moved around the country. Recent invoice removed all discounts we had been enjoying. Called their Customer Loyalty Group and was given the party line "that their price was their price, regardless of our 30 year relationship". At the rate that people are cord cutting, you would think that a 30 year customer who has cable, internet, landline phone and mobile phone service with them would rate some discount. Looking at other options now.

If I could rate them 0 stars I would. Comcast has the WORST customer service and cable/internet I have ever had. From day one my service would constantly go offline and they did nothing to resolve the situation. I was even stereotyped by management when I was just trying to get my service working correctly. When I was moving out my apartment I needed to cancel my service. I called on a Sunday and the rep told me for my inconveniences I would not be charged my early termination fee and he would give me a call on Monday to confirm. Welp, Monday came, he never called and never documented our conversation. I spoke with management who told me they could pull up the conversation to see if I was actually promised this. WHICH I WAS!

Ok, I have been using Comcast for 4 years now and for the most part the actual tv and internet service has been good. Heck even great at times, when my Comcast modem works good. The very first install was at an apartment my fiancé and myself moved to. A simple installation. It was a hot July - I get it the attics get hot. I’m an electrician of 27 years so I’m in attics also. My daughter met the installer since we were working that day. Long story short he made a huge mess of things. I will not get into details because most people don't believe me until I show them pictures. Helped himself to the fridge, thermostat and fell asleep on my living room floor!!! Yes I have pictures of this. He busted a light bulb in my bathroom fixture and had glass all over the floor, left tons of insulation and red mud all over my closet and all over our clothes. So this being said I do not want a technician in my home ever again period!

The price of this plan kept increasing. I called a few times a month and Xfinity kept telling me I had the very best plan and no other plan existed for me to take. Their screens would never display other available packages which were cheaper for me to consider. I never knew that once you signed up for a new promotion, you had one month to cancel out of it and then you would not be charged that ghastly disconnect fee. No one at Xfinity ever told me this. After many times of screaming at them and threatening them, a package manager finally told me about this. I greedily cancelled on them very shortly afterwards. Good riddance!!! Thank God I'm finally out. What a nightmare.

I love Xfinity's product and services, the only problem we have is their customer service system. Horrible customer service! Broken promises, lies that they will call you back when they don't, offering refunds that are never seen, no notes of telling us about the refund, they don't write down notes during the phone calls. They are apparently not recorded for "quality assurance" because the quality sucks and they never seem to go back and review the recorded conversations when asked. Just today they said they didn't have enough information on my past conversation and they literally to us go to nearest Xfinity store (20 min away) because they have more information on their computers there. What?!? This is so **! What do you mean the store has more information than the 800 # customer service?! They need to revamp their customer service department... Fast. Love Xfinity products & services --- Hate Xfinity's customer service.

The TV services never worked. It only workforce’s few days and stopped. I called so many times. Finally they said will send technician to fix the problem. I missed my whole day of work waiting, technician never showed up or called. This is the worst company.

So, where I live, this trash company has a monopoly and the only other option is godawful CenturyLink. So what horrible company does is raise prices constantly throughout the year and turn off the internet almost every single night at about 1:30am-3am for up to 6 hours. But I can't really do much of work when the internet goes down. But whatever I pay for not having internet. What a bunch of horrible humans that work there. The company has also some of the worst customer service ever. The genius company sent a new modem/router to fix problems, but the trash cans that work there sent a modem with 2 rj11 and 2 rj45 slots.

This is the worst cable company ever. They are out for your money and charge extra and turn your cable off after you just paid the bill and their customer service is horrible. They are rude smarty pants and they don't speak English at all. Went thru 3 different reps before I got one that spoke very little English. If I could get Dish I promise I'd switch to a different company. Horrible company.

I called yesterday in an effort to reduce my internet/tv/voice bill reduced since it went up $32 to $241. I spoke with a nice agent who was able to reduce my bill and assured me I would only lose Showtime. Keep in mind this was one hour on the phone with this person. She told me I would have the Preferred lineup. I already had the the Preferred 220 lineup and asked for the details. After putting me on hold for 15 minutes she came back and said she was having trouble emailing that to me, but again assured me everything would be the same as what I had with the exception of Showtime. So, I told her I trusted her (can you say FOOL?) and signed the agreement.

Horrible customer service at the Baker's Bridge Road Store. I had called Comcast previously about a cable box not functioning properly. I was told I would have to take the box into a store and swap it out. Needless to say it's taken me a couple months before I was motivated to go into the store - I really feel uneasy with going into the Bakers Bridge Comcast store due to the horrible customer service. On 04/27/19, at 1535 CT I checked my box in at the Bakers Bridge Comcast (Xfinity) store with "Felicia". I asked how long the wait is and she said someone would be with me "shortly". I clearly explained, my son has a game and I need to know if there will be a long wait. Felicia proceeded to state in a nonchalantly monotone voice, "They will be with you shortly." As a customer, I felt her body language and tone demonstrated she was annoyed by my question.

So, I cut the cord a little less than a year ago after almost 30 years - kept internet service (60 Mbps for 66.95 per month - no extra fees). Went online and they had a 'new customer' special with a 1 year contract, 100 Mbps internet and starter package (140+ channels) for $69.95 per month. I knew they would add their taxes and 'fees', so that would put it at about $105 a month, so we would be paying only $37 more a month for increased internet speed and cable. We were using DirecTV Now for live TV and we were paying $55 a month for that. Also saw you had 30 days to cancel without a fee - no harm in trying. Too good a deal to pass up (or, so I thought).

Can I give negative stars? Comcast processes are the absolute worst. They can't keep up between departments and simply push you to the next department claiming that the next department can handle. I had a simple request: moved to a new address, have my own equipment, can I get a new service for internet only. They give me an appointment for Saturday morning 730-830. Then have the wrong address, technician never calls to find out or confirm.

Takes forever to get to operator. Customer service sometimes speak VERY BROKEN ENGLISH. Just an overall pain in the butt to deal with most utilities companies today. They should probably put more money into streaming their calls instead of their employee parties.

First of all, I can’t even speak to a human. I signed up for internet with Speeds UP TO 250mbps. I guess I should’ve known it was a lie when it says UP TO 250mbps. Did a speed test and my internet speed is at 3 mbps. I’m paying over $100 for 3mbps. XFINITY or Comcast or whatever the **, is literally trash. Straight up rotting, toe fungus.

To whom it may concern, I recently talked to one of your sales representatives and she was incredibly nice. Unfortunately my issue has not changed. Why does everyone have to pay a regional sports fee for those who do not watch sports? I feel it is being shoved down our throats and I want to take action to change it!

We have had Comcast (Xfinity) for 29 years, and we have paid our monthly bills faithfully. The last few years has been a nightmare because Xfinity keeps adding at last least $20 a month to each of the package (TV, phone, internet bundle) we agreed to. When we have called and we explain that we were quoted a lower price, they completely stonewall. We are going to go to another provider ASAP. I cannot understand how a company can be so untrustworthy and stay in business. I would like to rate it with no stars if that were possible.

Comcast is the worst cable company ever. Customer service representative are not knowledgeable of the product or can they explain an overcharged bill. On February 28, 2019 I started with Comcast. On March 16, 2019 my checking account was charged $392.33 for services. I called. Asked for supervisor. I was told none is available to assist me with my concerns and was told s do her best to help. I was promise a refund of $218.00. NEVER HAPPEN... I reached out to Comcast again for my bill this time April 16, 2019 $200.35???? I was told it’s another computer error. My monthly charge before tax and fees should be $119.99. After tax and service fees $ 174.00. No one can help. All they promise is to fix and credit my account but never do. I am so unhappy that no one can fix this major billing error.

Of 150 Mbps in the last year of contract Comcast Xfinity does not manage to exceed that speed is to say in the last year and paid three times the megas I receive. And nobody gives me an answer!!! Noemy with employee number ** of team S008. In this way Comcast Xfinity puts additional charges on your account. Look well at the number in the photo that they are doing with thousands of customers is a millionaire robbery!!! It turns out that they give you a penalty for everything, but you cannot penalize them for their billing errors.

Service quality: I ordered the most fastest, yet, I didn't experience the blast that I was paying for, constantly unstable that I was out of the internet 30 min - 1 hr at a time when it's out - I work from home many days each week. Called tech service, all I heard from their end - there's nothing wrong, regardless how many times I've called.

I cancelled internet service because I was moving. Xfinity/Comcast turned off my service a week early and said it was because they must cancel within 10 days of receiving a cancellation notice. The rep acknowledged that there was a note about cancelling on the 19th but that couldn’t be done. However, I could turn service back on for a week and then cancel but it would be at a higher rate. I asked to speak to a supervisor and he gave me a line about how the call would go to the wrong supervisor because of the nature of my call. Really? Then he said that I might have passed the deadline to turn in my equipment. I didn’t extend service and just watched movies on my computer. I got an email on the 19th from Xfinity that they are about to turn off service. Too late! They will probably charge me through the 19th and I will have to call them again.

I contacted Comcast to have my bill corrected before I made my payment. I was on the phone 1 hour and 12 mins. with rep. I had requested several times during the call to speak with supervisor. He said supervisor was on another call. This is Chris... he went on and on about when I was billed and me being delinquent. I was trying to get my monthly bill amount correct. I told him I’m not paying anyone a cable bill for $225.00 a month. He said he would put in a ticket to have supervisor call me. I would receive a callback in 5 minutes. I waited 30 minutes. No callback. He assured me I would get callback. I called back and talked to Carl. Explained I needed to have the monthly bill amount corrected. I didn't need him to go over my bill again.

We talked on the phone for multiple hours regarding the internet constantly cutting in and out ultimately costing my son the ability to complete his college classes final in a timely manner. This has not just been a problem for one day however it has been made clear it is a problem for the last three months and they continue to lie to us about sending someone to perform maintenance. This has hands down been the worst experience of a company I've received in my life and I will never use them again in my life.

Absolutely awful. Always goes off at random times. Glitches. The remote voice option doesn't work to my voice whatsoever. Constantly says the wrong thing when I say it in the microphone movies that shouldn't be rent or buy or rent and buy. When you pay for a service you should be able to get multiple movies for free. Netflix has more movie options than Comcast. The internet goes in and out always. You guys need to do many improvements for the prices you charge and stop showing in the commercial how easy it is to use the voice remote when it is a lie.

Called to get new services installed at my new house. Signed up for X1 cable services and 150mp with blast services for internet. Scheduled for 2.5 weeks out. Tech got to my residence and said these services are not offered in my area and proceeded to provide us with analog cables services. The tech was at my residence hooking up three of the gigantic boxes to 3 TVs for 7 hours. Not an hour after he left one TV has a giant black box in the middle of the screen on every channel. So I called customer service...only to be told that they could send a service tech back out the following Monday.

Long story short, we canceled service because they didn't provide services to my new house (although they did provide service to nearby homes). There was a lot of confusion over the phone so I went into a Comcast service center to cancel. I did not sign anything, and it took ten minutes to cancel. She said "okay you are canceled and good to go." No mention of any charges. Again, I signed nothing at that date, and got a receipt that showed NO CHARGES. Then a couple weeks later I got a charged $130 for early termination.

If you are like me and loathe both Comcast and Xfinity but are hostage to one of the other I'm sure you base your choice on cost. I switched to Comcast as Verizon had increased one too many times so I saw an ad to switch to Comcast and get a Visa Gift Card. I switched and was told " No gift card for 90 days and at that point we (Comcast) will send. You guessed it, NO GIFT CARD and now when I call to follow up it is the runaround "we don't see that in your package blah blah." They just wear you down until you say, "** it, I don't have time to pursue." THIS IS THEIR STRATEGY FROM OUTSET I'M SURE. Good luck.

I signed up with Comcast (Xfinity) service for cable and internet about two months ago because it's just about the only semi-reliable internet service in the area. To start, the store locations and HQ don't communicate in the slightest, so actually getting the service set up was a nightmare. We had to drive to the store in town multiple times to get a new cable box after the Customer Service reps told us each time the activation failed that it was because of the equipment. Turns out on visit #3 that the Customer Service department just hadn't set up the account correctly in the system. No problem, definitely an inconvenience but not the end of the world.

If you can find another provider for the same services this conglomerate monster has, I'd go elsewhere. Everything about their service is horrible not to mention if they get a credit card on file they charge whatever they want and make you fight them for your money back. David and Goliath (LIE). Except David can't have the rock. Terrible company and terrible customer service. 1 out of 10 people who work there know their job. Good luck finding the 1. 30 year customer stuck with them.

When I signed up for Comcast cable voice and internet. I told the Comcast person I needed to keep my phone number of 20 years. He told me I had to cancel my present service first. When the Comcast installer came he gave me a different number. I immediately called Comcast. A woman said, "Your old service had to still be working." I said, "It is because I didn't move yet." She said she would put in a request from Cablevision for my old number. I said good. When I cancelled my Cablevision the guy in their store said I can't take my old number with me. It's a 911 thing. On March 22 I called customer service at Comcast, spoke to a woman that said she would help me, but her supervisor was in a meeting (yeah). But she would definitely call me back that day one way or another after she spoke to her supervisor. Still waiting. Just another cable company that doesn't give a damn.

I work for a company in Charleston SC, and we wanted to upgrade our services, We are paying for the install as well as the upgrade. The service tech came out at about noon, worked til pm when we close and when we expressed that we would not be waiting for him, he stated he would come back the next morning. HE DID NOT of course, so when I called to get someone to come out an finish the install, no one knew anything about the upgrade (I have a physical contract in front of me) or the technician come out! What?

I have been calling for about three week because I moved. I call and there is an answer machine saying, "We close. Call tomorrow." I made hundreds calls and the same problem. I call morning, afternoon, evening and is the same problem. I go to the store and is worse, very long waiting. Customers service very slow too. This is the worse company.

The remote stopped working. Had to get another one. Went to the Comcast office and picked one up. Got home and called tech support to program it to my TV. Got tech support on and he said, "You have to enter codes to find the correct one." So he started giving me about thirty codes and entering each was a process. None worked. He said bad remote. Have to get another one. Got another one and tech support had me go through the whole process again. Didn't work. Bad remote. So I knew it must be something else. So I went online and found a forum with a post and neither tech told me to press ok after code went in which you need to do. I got it to work. So 3 days, 60 miles wasted due to bad tech support. Bunch of idiots.

Placed a service call for intermittent Internet. Technician came, changed all the connections at the comcast service box and said it is still not 100%, something is wrong inside the house. He wanted to go up into the attic, but he was way too big and heavy to do so. Well, he said, we have to send a smaller technician... they never did. But without doing anything inside the house - only changing the connections at the cable box - everything is working fine again, so the problem was outside, Comcast equipment. Nevertheless they charged me 70$ for a service call for their faulty equipment!

This is the worst case of customer service I have had to deal with in 58 years. Xfinity is a master of avoiding issues concerning their customers. You get promised everything and never get follow through. They will never call you back when they say or in my case never call at all. Also you cannot get an extension of the person you talk with and you will not ever get the same person twice on the phone. There is never a supervisor available (as I believe they all work from home in India). They owed me money for overcharging my account (which they admitted to) and I supposedly had it taken care of on the phone 4 different times. It still is not taken care of and has been 7 months now.

Cant believe they are charging me to cancel my contract when I'm moving to a state that doesn't offer service. It's unethical and I feel taken advantage of. Never thought that such a huge company would sneak something so outrageously ridiculous into a contract. If they ever decide to offer service in Las Vegas don't use these crooks.

In an attempt to have my TV repaired, I spoke to 3 separate 'so called' technicians that were about as useful as a one-legged man in an ** kicking contest. On the third attempt, the technician gave me a sales pitch for a new reduced priced package, as long as I agreed to a new 2 year contract. Really, did she think that I sat on the phone and texted back and forth for over 90 minutes because I wanted to continue to get horrible service at an inflated price for 24 more months? "Wow", talk about clueless. Best part, yet... my TV still is fixed. To be fair, they are sending another technician out today to attempt to remedy the problem. Hopefully, this one doesn't have his head up his **.

I had called them to find out an answer to a billing question. The female representative was rude and was not paying attention to what I had said. She made me repeat everything and when I tried to ask her a question, she hung up on me. This is so unprofessional, despicable, bad business practice, and so wrong. This would not have occurred if she was skilled or educated - even - to be a true professional. You should train your people to de-escalate rather than escalate a situation. It is no wonder you got voted as having the worst customer service representatives - one might think you learned from that but, I guess not - from reading other reviews says this is a fact. In my opinion, before you became a monopoly, you were a much better company - we were considered PEOPLE, UNLIKE TODAY IN WHICH WE ARE ONLY SEEN AS NUMBERS! NOT COOL WHATSOEVER!!!

I have a veryyy bad experience with this company, I definitely wouldn’t recommend to nobody. Unprofessional. I did call this company and the lady on the phone told me that she gonna send me the equipment by UPS because is easy to install. That happens one week ago and I still have nothing. I did pay $70 dollar to make an appointment with someone to come over to my house to help me up, I was a all day waiting for them. Guess what? Nobody show up, don’t ever call. This company is a nightmare...

I got hung up by a customer service staff. Here is the story: I wanted to see the detail of the billing statement before mailing out a check. Because I didn't receive anything in the mail for a while, so I called to check which address it was sent. They gave me my street address, which was not my mailing address. So, I requested it to be sent to my mailing address. The staff said she could not mail the statement again once it was mailed. Then, I requested to email me. She said she couldn't mail or email a previous statement that was already sent. Then I asked why. And she hung up on me. It has been a constant battle with Xfinity/Comcast customer services. They always try to sell me something else, trying to lure me into buying more services whenever I called.

Back about a year ago, I signed up for Comcast's Gigabit Pro service. I was delighted to have such great internet at my home, and at a super low cost. I told everyone about it. Talked about it twice on Reddit. Posted in industry-specific Facebook groups. Even referred colleagues to sign up. In total, I believe the account rep I was sending these people to had at least 10 people calling him looking to get it set up. No matter how many people told me Comcast was the devil, I was there telling them otherwise. Telling them how great Comcast was. How they're becoming the best ISP in the world. It took a lot for me to say that, as a great friend runs a small local ISP.

I was having technical issues on my recently updated account and Falem very quickly fixed my issue while remaining extremely professional and nice the entire call. Nothing seemed like a hassle. He makes doing business with Xfinity worth it. Thank you Fralem!

I had to set up a Corporate furnished account with them - which I set up through their business department, they scheduled 2 different times to come out and failed to show up. I am now on hold with them being told I cannot set up services because it is a business account and the person who initially scheduled the install set it up as residential. I cannot believe the level of ignorance these people have and lack of efficiency when it comes to doing business. Absolutely Horrible, If I owned the business I was doing the set up for I would NEVER use Comcast for ANY services. What a joke this company is.

I called to cancel my service within 30 days of getting their service and have never installed their equipment or used it in any way. After 4 months I noticed that our account that we had put it on was still being charged every month. I called them and they said they had no record of the cancellation and they refused to credit me anything back.

We just signed up with Comcast for internet and cable and the installers that came in today to set everything up were horribly rude. They acted like we were inconveniencing them by having our equipment installed. I have never encountered such terrible customer service.

In the middle of a job search I had to have TV and Internet, talking with customer (Dis) non-service I Explained my issue and WAS TOLD that if I move to a state that Comcast didn't serve I wouldn't be Charged the "Early Termination Fee," THEY FLAT OUT LIED. After 4 months I moved from Michigan to Texas, GOT A $220 EARLY TERMINATION "FEE", Even though they DON'T service my area. RUN FAR, RUN FAST, Satellite is BETTER, CHEAPER and Better Selection...

There is nothing about their service product or anything that doesn't bite. If you can get satellite it's cheaper and better. Their quality is poor but they have you locked in. They can't solve a problem without a price increase. Look at the fact that they don't respond to the BBB OR Consumer Reports. They have no response. They stink. They know it and they don't care. Call before you use them and pretend you have an issue they ignore you. I'd rather deal with the USPS and the DMV than Comcast.

Comcast/Xfinity wishes to keep customers and would be customers as confused as their customer service representatives. And because the company has a monopoly contract with the city of Tupelo, Mississippi they have no concern for complaints. When my 2 year contract ended I wasn't notified that the monthly rate was raised $40 so my automatic online payment was short resulting in penalties and interest. I visited the local office and complained but their only offer was to cut my service from $180/mo to $96 which I reluctantly accepted and after 3 days dealing with 2 new but defective channel boxes and a service call I was insulted with a billing for $130/mo, a situation quite similar to 2+ years ago. Politicians and 'tote the note' car lots envy Comcast's license to lie and steal to their customers. And the customer service people can laugh at us as we leave knowing more insults will be sent to us soon.

Turned on the T.V. (after the routine rebooting of the DVR) and discovered that unless I learn Spanish, I’m forced to guess what the categories for “on demand” are. Pathetic. Customer service? No habla.