Xfinity Cable TV Reviews

Service is inconsistent - technicians seem great and often disagree with customer service. Online diagnosis is limited and not specific. Oligoloply is not favorable for customers to obtain optimal service.

They show 40 and 50 year old shows and movies. Unless you upgrade your plan. I pay 5 $60.00 a month and don't have any PREMIUM channels that are $20.00 to $30.00 more a month. And they advertise THEIR cable service on every channel.

The Customer Service at Xfinity is exceptionally bad, the billing department is incompetent and they treat existing customers very poorly with their pricing policies. Three times in one day their automated customer service line failed to call me back as promised. Their advertised package prices are grossly misleading and your final price will be almost 50% higher than what they advertise. In all my years of dealing with TV providers, Xfinity/Comcast is, without question, the absolute worst company with whom I’ve had the displeasure of working.

The customer service has improved. More patient and understanding of older customers with less technical skill. Solid monthly cost without hidden fees and taxes. My internet speed was very slow and WiFi choppy but after I contacted customer service I was sent a new modem and now everyone in the house loves the new speeds.

Sometimes Xfinity goes out, but I think that's because of the weather. At most, I'm really satisfied with them. I get all of the programs I chose, can use away from home, and delighted with the product. There were no hassles in installing Xfinity. Customer service was superb!

The company usually responds to customer issues and demands, latest news from Comcast is that they are discontinuing a popular service "on demand" Wi-Fi access and raising prices. I am among MANY Comcast customers who see this as the Company's taking the opportunity to gouge while folks are forced to stay at home and use their service.

Like the options of channels and overall entertainment. Also like the free streaming apps and voice remote control. Do not like the overall price. Especially the DTA(digital transport adapters) for each TV, $7.50 each TV. Also believe the fees and charges for sports channels, etc are way too high.

Product is acceptable. The only problem is if there is a problem like a service interruption you don’t get an explanation or a apology!! The message to communicate is very limited! How to pay your bill???

It was very easy to sign up for Xfinity cable TV. Helpful friendly people. You can add a telephone line and internet service to your service if so desired. I have all 3 (tv, phone and internet) with zero problems and great quality.

This is a decent company. It works well, goes out some, but quite reliable. We had it in our condo and the price was decent. They have a lot of channels, many duplicates though. Their internet is good and fast.

It doesn't matter how many times you call about your bill or etc., you will always get a different response and most times it just doesn't make sense. The information most may state doesn't help with your situation or it refers to something that doesn't have anything to do with your question-s.

Xfinity cost too much for the number of channels I receive. The channels have too many ads. I have been a customer for many years. They do not offer loyalty benefits. They do offer low cost internet service if you qualify.

I rarely have technical problems. I don't watch sports, yet I am charged a related fee. I would like an option more suited to exactly what channels I watch. Otherwise, it's very expensive.

They are very bad when it comes to if you are 1 day late with your bill. They don't care if you have been hit by Pandemic or COVID 19. They are not willing to bend. During the Pandemic it is very hard reaching their customer's services for your immediate needs.

Went to move my account. Was told needed to sign to move equipment. I signed. Found out later signed 2 year contract. Was told installer cancelled my account which is something that can't happen. The lady at Xfinity just straight up lied to me about the whole thing so she could trick me into signing a new contract and at $200.00 + a month. It's too high price. My 2 years is up. Now looking for new company. I won't stay with Xfinity.

Xfinity is a good provider, we started in 2015. The problem is, once your teaser rate ends, the price begins to go up! Our total bill was $144.00 all fees, and taxes in 2015, now it's $192.00. Yes we can get a good deal elsewhere, but will face the same problem.

Poor service, claim that it's our fault, asked community, widespread problems and reported as such, then they fix the lines. They always say NO ONE HAS COMPLAINED ABOUT THAT to make you think that you're the odd ball out. Poor service, poor customer service, poor executive influence over improving system.

If I could give no stars, I would. I have been with Comcast/Xfinity for about 15 years and every time I have had to contact them it's been frustrating and ridiculous. They are the worst. No one seems to know anything about the services they provide, I get transferred 4 and 5 times, some of them tried to tell me I didn't have a service I, in fact, do have. Someone has been accessing my account through the hotspot and it's cost me, so far, $60. It will likely be another $60 for December. Each time I turn that function off, it turns itself back on. These people are ignorant of the very product they are supposed to be helping with. Ugh!

It is super expensive and there is no a la carte option to select The channels you can receive. The user interfaces are not very friendly and can be difficult to schedule or unscheduled or verify what scheduled to record. Even after moving to a home with no cable drops the vendor only installed one. Once my contract is up... I'm out.

Worst Customer support I have ever had. It's not an isolated incident either. Every time I need to call them It takes over an hour, I get passed around to different people, and it usually takes multiple calls to get anything corrected. Horrible company to try and work with. I would avoid them like the plague if possible.

Never had working service. Continued to be billed despite numerous calls with customer service. No one came to install the equipment. Then eventually, a collection agency received this account that I never had for non-payment.

My overall satisfaction with customer service, etc. is very good. However, as far as pricing is concerned, I am very dissatisfied. I only want wifi with no cable. The price for wifi alone is just as expensive, if not more. I truly want to disconnect cable, but am stuck. Vios is not available in my area and am stuck with Xfinity. I am not paying for both Verizon for telephones (their wifi is too slow) and Xfinity for wifi. There are no options for those of us who are unemployed and those of us who are seniors. My only complaint to being forced to have more services than needed in order not to pay a higher price, which is already too high.

I have a Comcast Xfinity for over 49 years, in the recent 20 years, the cost has risen and services have declined. My internet goes off quite frequently, never getting any credit for lack of service. I am on the basic package now and it is still close to $150 a month... Not sure why cable and internet are so expensive and service is so poor.

I used Comcast/Xfinity for years before AT&T U-Verse was available and hated it. Customer service, based overseas, was terrible. And when I moved my service and instructed them to do so, it screwed that up and billed me for both my old and new addresses. Once that was finally cleared up, after more than two months, it billed me a late but charge for charges they'd already reversed. Horrible!

I am constantly having issues with connection and DVR box. Then I am put on permanent hold. Additionally I can’t get credit for my problems unless I go to billing after they fix the problem. They are not user friendly.

TV channel selection is OK, but contains many duplicate offerings including many that we never watch. I really would like the option to select a smaller number of channels that truly reflect my interests. Annual price increases are becoming a problem as well.

I really like the dependability of the network. Plus I always get a strong signal and clear reception. Lots of choices and great programming. I use to have Dish and there seem to be more interruptions.

They responded to each issue that I had in a reasonable amount of time. I have been quite pleased with their service. I had them once before and switched away as the service was very poor. Finally went back and now they are much better.

Would like it better if I didn't have to pay for the regional sports package which I don't want or use. Usually chat with them once a month to complain about this but they don't seem to be listening. I am sure there are other people out there that feel the same way.

It's a monopoly basically in my town. There is no real competition available. We have so many tall trees in our area that satellite service is not an option for most of the residents. The cable and wifi services go out a lot. The cables aren't buried or protected from storms. On a positive note: I did recently switch to their cell phone service and have been extremely happy with that. Less expensive than Verizon but still great coverage. Lastly I just wish the whole cable TV service would be less expensive.

We have had Xfinity Cable, Internet and Voice for a little over 2 years now. We are very happy with the quality of TV reception and download/upload speeds of the Wi-Fi. We recently changed our plan and it was very easy to install the new modem and cable boxes. The only thing we don't like is the price is too high.

This company has all the latest cutting edge technology and a superb product that I feel is unmatched in the present market. The voice remote does so much more than just control the TV, it integrates with smart home technology and helps troubleshoot any issues that may arise. Customer service has always been great and their prices are fairly competitive when you consider all the extras that come with the services you subscribe to. I love my Xfinity!

Most times you need actual human not a machine! Not all seniors can handle technical issues. Why do I have to get Spanish channels if I do not speak Spanish? Price seems to always get increased! With the Bundle service, when one goes all go puff!

The variety of programming available is good, but the cost and customer Service are terrible. Difficult to reach on the phone, even before the pandemic. Greedy corporation. I have been transferred after waiting on hold for an hour, then my call is mysteriously dropped and I have to start the process over again.

Cable prices continue to be unjustified and seemingly predatory. Reliability of internet connection often an issue on our dead end street. Speeds vary. Costs really are the big hurdle for them, and finding a way to make the cable offerings more relevant to today is a must for their survival in the long term.

I have been with Comcast Xfinity cable for approximately 20 years. Been very satisfied with tv programs, internet service, and their phone service, and with their friendly, caring and professional customer service from their representatives that solves problems, if any right away, with a follow-up call.

For the most part this company does a good job delivering service. My problems come with some of the tech equipment. The second tv has a wireless box and has issues that the main box doesn't. Every time I go into the remote box to select a channel I need to select "favorites". Sometimes the box seems to lock up and I need to unplug it to restart and it takes about 5 minutes to reboot.

I have the basic of all their packages, I primarily use Xfinity for their intent service. Honestly, I've had both Dish and DIRECTV in the past. I switched for the fact that I didn't watch all those sports channels. I just wanted it for the local channels and movies.

Way overpriced, constant issues with the internet/Wi-Fi, forced to pay for services not ordered and not wanted and the price keeps going up and up. Should not be allowed to continue being a monopoly. Where is the anti-trust people when one needs them??

They have a good service but they are way overpriced. They are the only provider of cable TV in south Jersey and they jack up the prices almost every month. They take advantage of the elderly as well. My mother in law pays $220 a month for limited channels, phone, and internet. TV costs more than her monthly groceries which is sad. If we had other choices for cable, I would leave Comcast.

I believe that this cable company could become great if they decrease the price of the service. Xfinity is very expensive compared to other cable companies and for all the times when your cable isn’t working properly they give you very little credit on your bill. The premium movie channels shows the same movies over and over and it takes them a while before a new movie is previewed. Yet you pay for premium channels that you really don’t watch.

Have Internet Service with them, pay for a higher speed and speed constantly goes down. On tax class through Zoom and totally lost connection, second time in ten days to totally lose service. Has happened with both sending and participating in meetings.

Have been an Xfinity/Comcast customer for 14 years. After the first 5 years of erratic service the connection was quite good. Then every year they removed channels from my plan. I have the economy plan and the price is now $60.00 dollars a year MORE than when I started. My only remaining channels are CBS, NBC, ABC, PBS and one local Florida station. They took away at least 25 stations over the past 6 years and just sent me a new rate increase sheet for January 2021!! I understand it is an expensive high tech company to run but I get very little for my money.

The internet service is excellent. The TV service isn't. Cost is very expensive. They will change your channels without your knowledge and lock you into a contract for 2 years. Which cost more money. They also add channels without you knowing. Many outages and poor service over the phone. Need to have a plan to receive serviceman without paying on the spot.

Truthfully I only use Xfinity or internet and so far it's going very well. When I researched Xfinity for TV, Movie, etc. download service via associates of mine using this service from Xfinity, they scored terribly. I use YouTubeTV, Philo, and CBS (was Smithsonian)...

WHEN!!! You can finally talked to someone after listening to pre-recorded messages and holding for 45 minutes, the customer service reps. are pretty knowledgeable..if you can understand them but, Comcast has become too reliant upon tech and not the customer.

Almost three years years ago I signed up for Comcast's "triple play" -- Cable TV, Internet, and phone. The cable part of the package included a number of extras -- HBO, Showtime, and some other channels (like TCM). Over the course of my two year commitment, Comcast pulled first one, then another, then another of these "extras." TCM was the first to go. Showtime left after that. By the end of my two year contract, I was getting considerably fewer channels than I got at the beginning. I held up my end of the contract; they did not hold up their end.

I hate paying for channels I don't watch and never will. I know they help keep costs down for the companies, but at the same time. I'm footing the bill. Advertising unlimited internet doesn't really mean unlimited either.

High costs! Good reliability and channel selection but you pay through the nose for it. Occasional slow down of internet speed without notification.

I am very disappointed in the Xfinity cable TV, Internet. First, my service keeps took off my favorite movie channel and substituted it with another movie channel that is terrible. Secondly, my service kicks out with no warning and I have reported it numerous times and it just went out this morning. In other words, service is not good, they break the contracts with their customers.

TV service has technical difficulties frequently. Can't watch any channel. Computer internet service has dropped signals every day. Some may be short, a couple of minutes. At other times it may be down for hours.

The technical and hardware details are good. However the price keeps going up. Recently I called to see if there was a reasonable promo being offered, long story made short, the very nice rep recommended the latest X1 system but at the same price I was then paying. After getting shipped the hardware we found that I already had the X1 system and the rep dropped me and stopped responding to emails (he had given me his email). I cannot tell you how long it took to get this backed out of their billing and having a tech visit my home to tell me I already had the X1 system.

I’ve had Xfinity for many years now and any time I’m having an issue, customer care is always able to take care of me as far as service and making sure everything is working. However, once you are out of your first and second year of contract, the price goes up exponentially. I have called many times to find ways to lower my bill and have not had any solution. I have since cancelled the cable and only use the internet service.

Comcast seems to have a monopoly of bundled systems in my area. Once you are able to speak to a human if you have a problem, they are very helpful, however speaking to a human and having them understand your problem is often very frustrating.

Crooks... Comcast xfinity is crooks, constantly taking channels away and increasing your payment, nothing but a racket. They use to be a good company, I've had them for 30 years. Someone needs to intervene and stop these crooks from ripping off the consumers. I'm constantly fighting them about my bill increasing. They are constantly making excuses for the increases and the call centers used to be local, not you get people who you can't even understand, their English is so broken, they should not be in the call centers for the people who can't understand international language.

Even though it is pricy, even though the tv shows occasionally freeze up, and the internet service is spotty, Xfinity is still the best cable company out there. I like the option to be able to see shows that previously aired when I want to.

The service is terrible. My equipment is always giving me problems. In one year I've had 5 cable boxes and two modems, yet I still have equipment issues. Their prices are too high. They lock you into a contract and then raise all their "fees", thereby substantially increasing the bill but technically not changing the contract they've locked you into. Xfinity is a company I had no choice but to choose as they were the only provider in my area at the time I signed up. If you choose to not have a contract they raise your costs every month and won't guarantee you a set price for their services. In addition, half the time their phone representatives don't know what they are doing and a phone call to fix an issue is a waste of time. This company is terrible. I have nothing positive to say about them. Unfortunately they locked me into a contract so I'm stuck with them.

I pay about 3000.00 a year for TV and internet. The product is good but it is overpriced. And you pay in advance for the service and if you are late with your payment they charge you a late fee even though you have not yet received the service for that billing period. I am thinking about suing them over this practice.

Comcast Xfinity is a giant that only pretends to care about its customers. While the technology is not bad, there are several areas that are dreadful. One is the limit on the data cap per month. That's ridiculous in today's day and age where everything is done online. Then, there's pricing. You sign-up for a "deal" and a year later, they jack-up your price. Way up! The longer you stay, the more Comcast will treat you like a cash cow. Third, I wish there was an a-la-carte menu where I could choose the channels I want included in my line-up. What's the point of having 237 channels if I'm only going to watch 3 or 4.

I know there are many people, like myself, trying to decide which route to take when it comes to cable TV. Do yourself a favor and avoid Xfinity at ALL COSTS. I've been waiting since 11/10/20 (it's now 12/22/20) for a $840 refund for equipment. They took the money via ACH from my bank account but are making me wait for a check. A check that they just said was mailed on 12/4/20. The check is lost or was never mailed. I sat on the line for 45 minutes demanding my refund the same way it was taken. THE AGENT I WAS SPEAKING WITH HUNG UP ON ME. They still have my $840 and her advice before hanging up was 'Keep waiting'. Stay away, there are so many better options. Like Verizon, for one!

If I could give them no stars I would. They by far have the WORST customer service and are extremely overpriced. They feel like they can’t treat customers like crap because most of the time that’s the only service in certain areas. I have terrible today with a representative and asked 9 times to speak to a manager and each time I was interrupted and “jack” tried to explain further. I’m definitely being overcharged and I’ve spoken to two agents previously in the last few weeks, I never trust when reps say “I’ll make a notation on your account “ because I’m in this boat now with them now repairing the same story. I HATE XFINITY/COMCAST. I hope they get sued and go belly up. Greedy vulgars.

This is the absolute worst company to deal with. Their customer service is horrible and they could care less about their customers. They are overpriced on their internet as well as cable. Calling them most don't speak English or barely and that's if you can get through their automated system to actually reach someone.

Yesterday my Infinity box wouldn't perform the daily update automatically supplied by Comcast. I spent 1/2 hour on the phone with their tech. who told me the box was defective. I drove 45 minutes to the Comcast center (because they closed down my local location) and traded it in for a new box. This one has the same problem. I spent almost 2 hours on the phone with their tech. who finally read a lengthy statement which, in part, said, "Because of covid we won't provide a service call unless you don't have a picture or sound." I said, "I don't have either." He said, "A tech will call you in 24 to 48 hours to decide if we should provide a service call." I said, "What if I'm not able to answer the phone?" He said, "A service tech must contact you first."

We have been Comcast loyal customers for more than 10 years and always highly praised their service. We recently had a problem with one of our TV boxes. Due to covid? we spent hours chatting with what turned out to be a machine before getting a human who sent us replacement equipment. We could not figure out how to install (seniors) and spent some 4-5 hours over three days chatting with bots (non humans) and on hold (approx 2-3 hours) for humans. We finally gave up and opted to no longer watch tv in our bedroom. We do pay an EXTRA monthly fee for home tech visits and have for several years.

Today, 12/1/20 I visited a customer center in Middletown, Ct. Alexandra was the rep that met me. Professional and attentive, she took care of my 2 issues. I highly recommend this center and Alexandra.

I had to disconnect my service contract with XFINITY/COMCAST after fulfilling 15/24 months. I’m a senior who had to move out of state to be with family due to health and financial strain of COVID. After multiple conversations with Comcast they assured me I WOULD NOT BE CHARGED AN EARLY TERMINATION FEE. Now, they have turned this over to collections. Really? It’s a PANDEMIC, people can’t eat and you’re worried about charging AN EARLY TERMINATION FEE!! SHAME ON You, How are companies telling the consumer one thing and then doing another? Fraud? I’m 64 and I believe this is consumer fraud along with discrimination.

My bill just went up $30 as a result of being a long-term customer -- nice. Comcast/Xfinity seems to be the only company that rather than helping their customer out in these incredibly trying times, instead raises rates. Once I had negotiated the quagmire of trying to speak with an agent, I had the misfortune of getting someone so rude I was actually stunned. I ended up hanging up tears out of frustration. I wish I had an option in my area of another company, but unfortunately I don't. This company has no heart and is well aware that there is often no other choice for a customer other than to go without any service at all.

Call in to get help with a error message on screen. Not able to view most if not all channels. Get their bot who is next to impossible to get past. Does a reset. Get a call back. Get a guy who has a good attitude let's all bow now who did nothing but give me attitude and hung up on me, I received a second call back. A miracle who was nicer in tone at least and hung up on me as she claimed she would check. I explained the error message several times to both, were just a disturbance to them and their monopoly.

On 11/7/ 2020 I contacted Xfinity to finally dump AT&T, their horrible customer service, constant lies, and the usual bait and switch. I spoke with a pleasant rep (introduced himself as Blake) who sounded reasonable and earnest. Counting my blessings, I took the offer and called it a win. The next day, when I called to get some details straight, it turned out that the representative that had spoken to my on 11/7 had lied. The package did not include HBO, even though I had specifically asked for HBO, at least 5 times in our conversation on previous day. The customer "retention" guy (introduced himself as Omar) basically did the usual song and dance about being sorry and all that ("we'll follow through with better training" blah blah), but at the end of the day, I had to pay extra for HBO, even though the package was represented to me as including HBO over and again the previous day.

Xfinity Comcast Customer Service is a joke!! Set up service with this company for the 1st time. Went to pick up my box today as I was told to after placing my order (with no issues) and was told I had an outstanding account balance with them from a previous account, (which I have never done business with)!! They gave me a phone to the collection agency handling the account and I called them. They said that they couldn't see anywhere that Comcast / Xfinity actually sent my account to them and they went far back! Called Xfinity Comcast back, and talked to the supervisor and they did a 3 way call and talked to them!!

First off, I signed up with Xfinity because they offered me $50 for internet. That’s a good deal but I guess it didn’t last because they started charging me $60. Ok, no big deal. I can pay that. Well a year and a half later they up the price to $110. I am not ok with that. I did not sign up to pay that much for just internet. That’s right. I wasn’t even using their modem or paying for TV. So really there is no reason for my internet to be that expensive.

In Feb 2019 I signed up for internet service only. I was informed my bill would be $79 per month. I don’t have cable or phone services with Xfinity. A few months later as I watched the bill steadily increase, I received a huge bill for $500+ for internet services. I was then informed since I’m streaming four TVs (never used the streaming app) I exceeded my data plan. I was informed to upgrade to an unlimited package to avoid additional charges. The rep informed me she would signed me up for internet service unlimited data only. I call back only to find I’m now being charged for phone service and basic channels. The same channels I can switch to antenna on my TV and watch for free?? My bill is now $152/$170 per month?? I’ve tried speaking with their customer service reps on numerous occasions and I get so frustrated I just pay it because I did not want an interruption in services and the customer service reps talk in circles with little or help.

I left Comcast previously due to poor customer service and consistent upcharging. But, my family and I moved into a house that only initially provided Comcast, so we went with them. On our very first bill, we had significant issues. They charged us twice (2x$30) for expedited shipment for a modem and TV boxes, but they never shipped them. When they finally shipped the equipment, one of the cable boxes had issues, so I called customer support to get help.

Cable TV stopped working, after an hour of using the troubleshooting tools on their website and help chat service I'm told I have to wait almost 3 full days for a technician to come to my house. How is it that with what they charge I will have no TV for three days?? Beyond ridiculous!!

I hate Comcast. They never call back. I have to deal with the same problem for a month. They try to charge you for a tech when one was already sent and didn’t do his job. I have been dealing with this current problem for 3 weeks and have to wait another week for the tech. They are the absolute worst.

Made an appointment with the Bloomingdale IL, store. Was looking to lower my bill and understand why I was required to take Marquee service when I did not want it. Was told it was part of the Local Sports Package and could not cancel it. Asked why and was told I would lose all the local stations. In order to cancel the sports package I would have to take the lowest cable package. (I have X1 Triple Play.) When asked if I had other options to reduce my bill his answer was hmmmm. That was the extent of the conversation. Take it or leave Comcast. No interaction as to what I could or could not do. Waste of my time. May be time to look at streaming service.

Had a horrible experience with SALES on 8/29/2020 when we were about to buy TV service. Were told the PRO install plan was discounted at $40, but when installer showed up he demanded another $50 to fully install everything. Said that SALES always gives wrong information, which causes a BAIT AND SWITCH when they come to install. That was extortion and sleazy business practice so we canceled the order and sent installer away. For that reason we will never recommend Comcast TV service!

My 91 year old mother moved & I tried to transfer her service for her. This was not done correctly & she started receiving bills for both addresses. When we called to dispute the bill from the not current address, they opened a dispute, closed it without resolution or communication, cut off her phone service, called to harass her on billing, & finally sold the dispute to a collections co. Now, NO customer service phone contact availability due to Covid, yet they continue to try to collect incorrect billing debts. Stand up comics are now joking about how bad Xfinity Comcast service is, so you know their messed up system is affecting many people. I will never do business with xfinity/comcast in the future.

The worst foreign accent customer service ever. They play tricks and dead loops, waste tons my time to resolve nothing. Shame on Xfinity Comcast manager to take bribery from foreign contractors. We wasted hours try to reset our passwords. Two of their foreign call center agents and three of their online foreign agents could not offer no help.

They tried to give me TV services and they haven't provided any cable box so I can't watch tv and since the January 2020 I am trying to cancel it every time and they said it's a wrong department and my modem got bad and I also pay rental fee for $15. Every month they found out their modem was bad. In February they charge me home service fee of $40.00 and so on. It's September 2020 and they still charging me the tv service fee even though I told them to cancel. They just want to make money of busy life people.... Please be careful with this Comcast. I am their customer since 2015.

Once Xfinity takes your money every month they forget about their customers. We’ve been waiting on. New remote for over 2 weeks. They shut all their locations down. You can’t get in touch with anyone.

Parents were having issues with Verizon, got fed up and decided to switch cable/phone/internet bundle to Xfinity. Comcast tech showed up, disconnected the existing services, cutting cables, cutting ground wires, and disconnecting everything. Was unable to make connections to street, so he just left. There are disconnected cables everywhere, wire clippings all over the floor, cut cables and discarded pieces outside and inside. The tech said he couldn't finish installation because of some branches and just left.

Been a Comcast/Xfinity customer for cable and HSI for last 42 years in 5 states. They no longer seem to care to serve long-time customer and keep increasing rates without opportunity to speak with a human CSR to find an acceptable plan and affordable rate. Reaching a representative takes HOURS. Reaching a representative that seems like they know what they're doing - several hours and then the call gets dropped. Even though gave them my cell and they agree to call back if we get disconnected, never did.

Waited on a technician all afternoon, never showed up at our apartment. Not even a phone call to let me know that he/she is running late. Only had the service for two weeks. I'm about to switch providers. Customers are not their priority it seems...

We have to use COMCAST/XFINITY as it is the only service in our area - and they know it! Reaching a representative takes HOURS. Reaching a representative that seems like they know what they're doing - almost a full day. Mostly you will get a phonecon with someone in India who mindlessly goes through an algorithm. I ended up hiring a tech consultant for $200 to diagnose a broken modem. When I finally got someone in Tier 2 to acknowledge I needed a new modem (after 8 hours on the phone), they said they would send a tech the next day. I also upgraded my service. The tech came, but with no modem. He had a modem, but there was no record at all of my change in service, you can't get through to customer service for hours, so he drove away.

After countless hours and days spent on Comcast's chats and calls with incompetent agents, I was flat out lied to by two of the Comcast agents on the calls. Trying to reach a technician to speak to is like trying to get an appointment to see the President. 3 technicians came (which means I lost 3 days of work), fixed one problem but caused another one. I had no internet, now I have no local channels. It's been 12 days of explaining to them that living in Florida, with very active hurricane season, I need my local news stations. I tried to cancel my subscription (in which I am not bound by a contract with them anymore) but they persuaded me to give another chance and they would send out a new box. Never got the box and then I found out, they never actually sent it out. I have been lied to twice in order to persuade me not to cancel my cable and internet service. This bullying attitude from cable companies has to stop.

I had Comcast install home phone, internet and cable in my home in Nov 2019. After two months of numerous attempts to fix poor, unreliable service I cancelled service. Comcast then charged a $231 Early Termination Fee. I attempted to rectify the account, but was not called by customer service supervisors several times. Several months later, I see an account on my credit report in collections. I called Comcast Corporate office to try to rectify the account, but they will not assist me. Comcast says they sent me notified by mail, but I never received anything.

3 months paying over $229.00 at my new apt. in Englewood, Fl and still my Comcast/Xnfinity services not working. No one allowed to come out, no store open, no person to talk to and online no one will call me to fix my services. I want to go without services because now I will have a nervous breakdown with them not caring about their customers. Only want money....I am trying to get them to send me boxes for the modem and cable boxes so I can get rid of them once and for all after 15 years at various locations I have moved. I rather not have any services than continue trying to get help. My Drs. can't hear me on the home phone, my internet IP address has been given to another customer who is using my account, Great! My Tv has a poor connection and lost channels. WOW. Are they in China? Pls send me boxes and the return labels to me.

Almost impossible to get someone on phone. Once connected after numerous hoops and hurdles, I am repeatedly assured adjustments to my bill will be made in 24-48 hours yet they repeatedly fail to follow through- overcharges for equipment I do not have (returned and receipt received weeks ago) and cancelled programming packages I have not had available. It is dishonest to assure customers (repeatedly) they will have a bill adjustment that doesn't show up and it's theft to charge for services and equipment not being provided. The time spent and aggravation Comcast causes seems to be a ploy to get me to just give up and pay for services not provided.

I had a series of problems w/ Comcast. Tech had to use my ladder, couldn't get the line in my house, then couldn't wire my bedroom. They still charge for installation.They raised my bill regularly, have to rent their boxes. Internet went slow, cable went out every 2 weeks. Tv remote is slow. They hit me late fees and you have to pay a service fee to pay them by phone. It's a nightmare I'm so glad to be free of it.

I never learn my lesson with Comcast but this time I truly have. I tried 4 different times on 4 different days after speaking with about 7 representatives to stop my service for a move. I have been unsuccessful for over a month now. I moved on June 11th due to losing my job from the effects of the virus and tried to stop service prior to having to let my apartment go and they were unable to figure how to stop it for some reason. After an hour on the phone the first time I called I was advised to call on the day I move to have them stop service because I had a payment plan which I never set up but they entered me into without my knowing. They stated this was put in place due to COVID-19 but I never knew of this until I tried to stop my service.

Write a letter to the chairman of the board about crappy service then wait and see how crappy it gets then. TV remotes go out even though they say they will fix it. Internet is going in and out all day along. Still waiting on the so-called reset signal from 2 days ago.

We recently had a terrible experience moving our services. We called a couple weeks out from our move and requested that our services be transferred as is. Our services included internet, tv, and security. We were told that our security system was not able to be moved at this time due to COVID, but once restrictions ease up someone could come install it. In the meantime our bill would be lowered to reflect the exclusion of the security services. We confirmed that all other services would remain the same and scheduled our transfer for our moving day. We were told all we had to do was plug and play and everything would transfer smoothly.

I feel sorry for anyone who has no choice in their area and must use Comcast. In July 2015 we first subscribed, wasn't bad at first, then the price started up to over $200 a month, then cable issues started with several trip to the local store for swap outs. Customer service was worse than any cable company I've dealt with since I first got cable TV back in 1981. Skip ahead to May 2020, many many problems later...then first call around May 20th (it's now June 29th) no service, we were lucky to get an appt next day, Friday 4-6pm, got a ticket number and confirmation, come 6pm no cable man, called up, no record of us having an appt, they couldn't find the ticker number, said they would be here the following Tuesday, sure enough he did show up 4-6 window, said the problem was not the boxes like we were told by the online troubleshooter, it was the outside wiring, he fixed it, next day no TV, same problem.

11/22/15~I ~ Issues on TV~phone~internet.. 70 techs ~1 mgr~3 asst mgrs here.. March 2019 biz tech 3 mos in told 2 mgrs in Toms River underground cable was bad!.. Never done, J ** has no service here!!

Comcast continually drops my phone, cable, or internet. They have been dropping my internet today and the cable is pixellating and dropping audio. I have been with them over 31 years and have had trouble since the beginning. It took them years to even get close on the billing and I have to call them at least a dozen times every month. Three of my neighbors have switched that I know and I am about ready to go too. The foreign agents read a script and don't hear what you say. It's very frustrating.

I initially left a very negative review of Comcast because I had a very negative experience with a manager by the name of Carlos. Like so many others, I am a remote worker, and after a particularly harsh thunderstorm, we lost our cable, internet, phone lines, and most anything tied to Comcast. It made no sense as our neighbors and everyone near us had all their services come back on. Yet ours remained null and void. When I called Comcast customer service, I got two different stories from two different people until I ended up with Carlos, the manager. He told me they might be able to send me a technician in a couple of days. Being a remote worker who depended on meeting deadlines and having access to the internet to help me meet those deadlines, I thought that was such an uncaring response.

Been with Comcast for several years now, been saying I want to switch for years now but I never do because I hate the idea of new workers coming into my home and let's face it, whenever switching to new company there are always issue the first few months! I'm just at the point now where I'm tired of being loyal to a company that could care less about me and all their other customers! I'm over it! I'm now actively seeking new cable and Wi-Fi service ASAP! I'm now at that point! I try and get my bill lowered a few times now, and I get lowered by approx $20/30 a month and then few months later it starts going up until it's even higher than it was! There representatives are never accurate on information, I'm constantly misinformed! Sad because been with them so long but it's time to move on to another cable/WiFi company.

Today, Father’s Day Comcast has turned off my service for late payment. With this pandemic of coronavirus and being on lockdown for months without enough money to pay bills they are lowdown and dirty.

I spoke with a representative on 5/20 and changed to a promotional billing option. I validated with the representative on multiple occasions that I was NOT changing the channel lineup and was assured I was not losing anything. Now I am being told that was not the case and that they had downgraded me and to get the stations I should have been getting it would cost me over $200/yr more but they were willing to give me a $90 credit to make up for it. So lying gets them over $100 more - no thank you it’s a scam and definitely bait and switch.

Comcast/Xfinity there is a reason why you only average 1 star. I would not even give you that. My account was hacked and Comcast has yet to fix my login. However they still are taking my money. Tried talking to a person, however it just routes you around until the recording says "Goodbye". When a company runs TV commercials to tell you how great they are...then they are doing damage control. This company has a history of poor service. Look at all the one star reviews.

I canceled my service because they are beyond expensive and the service sucks. Was told I am getting a refund by check. So I got the check deposited it, then received an email 2 days later saying I was refunded by check and on my credit card and not to deposit the check (after I already did) a day later it finally appeared on my credit card. Then the next day my bank messages me and tell me check was returned and I am getting a fee. Contacted Comcast and was told nothing could be done about the fee I now got because I no longer have an account to be credited. Which makes 0 sense. A check was refunded to me so clearly that's possible. Somehow I was told I am now responsible for this fee even though COMCAST made the mistake. That is extremely unprofessional. They screw people over and don't recognize their mistake.

So I've been a Comcast customer now for 6 + years; my mother before she moved in with me 2 years ago, she was a customer for over 20 years. So obviously we haven't always had an issue with them... But for the last year or so we've been experiencing constant issues, but due to a 2 year contract couldn't cancel the services without a $600.00 cancellation fee.

Go ahead and try to call for help. You'll talk to over-seas agents who can basically read off of a card. My service did not transfer flawlessly like the Ad on TV, it just failed and the agent says they have limited ability to assist. Ok, so then what? Nothing I guess. The service tech spent 3.5 hours at my house and said I still had to call in on Monday morning in order to update my information and confirm my contact info is right. Instead, it's Sunday and my service I had at 10 PM is now gone and their system says to call in for upgrading.

I've scanned my devices; have a limited number of devices; and the bottomline is that the service just has pathetic slow times. So we get to work for XFINITY / COMCAST while they have us run all kinds of tests and they run theirs; only to be told, we're sorry - an hour or two later - we hope it's better. WELL OF COURSE IT IS - THAT LONG LATER. The commercials about dead spots/block flows is legit. Just having to live with what is boasted as power service. Just tell the truth and say, "Like all internet services, we will have slowdown below quoted speed times on a regular basis." That would be REAL.

Comcast/Xfinity has the worst customer service and during this pandemic they have knowingly cut back on customers ability to access service via the phone. It has been impossible to get through to speak to someone on the phone about an issue. All that happens is getting caught up in automated loops on the phone and in text messages and on their website. Repeated requests to be put through to speak to a customer service agent on the phone are ignored. Our service has been spotty for a month now and repeated calls have not helped resolve the situation. Customers are offered canned comments and specified issues however the selections offered do not cover all issues. Comcast continues to charge customers full price for diminished service. This is unacceptable. I highly recommend anyone who is thinking of signing up for Comcast do not do so. You will be disappointed.

During the last 4 years every time I watch Fox News, sound on my Samsung TV disappears for 5-10 seconds and than comes back. This happens few times an hour. Customer service response: we do not cause this. This problem is still unresolved. The phone landline drops calls randomly for 10-20 minutes few times a week. Check The Line message is displayed. Customer service response: We do not see any problems with the line. This problem is still unresolved.

Be very careful with Xfinity. This company is not transparent with their billing practices and will hit you with extra fees at the end of a term that's not supposed to exist. Even though their website specifically states that there is no term agreement, this is not true. If you sign up for a service there is indeed a term of 12 months minimum. The reps will not tell you this and at the end of your term, the cost will substantially increase. At this point you will be required to choose a new plan and again, get a new term. What their website states for a plan cost is different than what's actually available. Again, be very careful with this company. Personally, I won't do business with organizations with these deceptive practices.

Comcast used to be pretty good as far as cable and Internet goes. But in the last couple years their cable service versus cost has dwindled significantly. There’s less channels, less customer service and more technical problems while the cost has gone up. If I try to call someone, it’s such a hassle that I usually just give up. Fortunately their competitor has just laid lines in our area, so I’ll give them a try. I cannot imagine the service being any worse. I have wasted so much money on a service that at times I can’t use and most the time I am unhappy with what little I am paying a premium price for.

On March 13, 2020 I went into the Santa Cruz Comcast/Xfinity store to look at the cell service they advertised for existing cable customers. I was enticed to change our grandfathered cable service with a new plan that had all of our existing line up and more. I asked for proof and was shown a chart that was proof. I asked for them to guarantee that if this was not true I could return to the grandfathered plan we had before. I was assured this was no problem. That night we discovered that not only did we lose channels we did not get the added channels.

The customer service agents are very nice, very polite. However, the inconsistency insofar as one agent telling me one thing and another agent telling me another thing contradicting the previous agent is a joke. To get to an actual human being is a feat in itself. When finally reaching a human being, on script, they apologize for any inconvenience. The problem is they never seem to resolve the issue at hand. I have had more problems with their DVR boxes and usually they send a new box and the problem continues. Unfortunately they have a large channel lineup that most streaming services don’t offer and that is why I stay with them. My latest DVR issue a technician came up and guaranteed me that I will no longer have a problem.

We need to complain big time about this company. For those of you who are waylayed with staying at home, let's go after this poor excuse of a company and make them give us something for our hard earned money.

I totally agree with people that say Comcast always comes up with some kind of reason why your bill each month gets higher and higher!!! Every month I'm paying almost $300 to watch cable. I called the customer service representative to get a reason why, they come up with every alleged reason to charge you more. I think Comcast is a rip-off and to tell you that you have to pay your bill in full or they will disconnect you during this pandemic is crazy!! Now I see we have an AT&T for internet hopefully for cable too! I will be disconnecting soon I believe everyone is getting ripped off!! They lie and rip people off over with Comcast. What a huge company they are and rip everyone off!!

Comcast doesn’t care that there’s a pandemic going on that’s killing tens of thousands of Americans. Nope. They still want their money. Unlike other companies offering leniency on customers paying their bills, the scumbags at Comcast are still sending out shut-off notices & cutting people’s services for not paying their bill. Overpriced services & scumbag practices are what you can expect from these poor excuses for human beings. May history record your deplorable business habits as well as you record your customers’ debts, Comcast.

Tired enough of spotty service to create an account and write a review. If you have any other options, please choose anything other than Comcast. Somehow, they are the only provider available in my apt complex. I don't know how this is possible with cable but anytime the weather is anything less than fair the connection goes in and out and I have to reset the router. Coming from FIOS, Xfinity internet is absolutely horrendous. PLEASE avoid if at all possible. This company needs to go out of business ASAP.

It usually takes A LOT of grief before I take the time to do this, twice in one month and two different companies, yikes! I am a one-month long customer with Xfinity, and I wish I knew! You better not have a question beyond a technical one, even that might be a challenge if you don't have the correct number. I had a few technical questions and once I got ahold of someone, they, so far, have been excellent. There are two things I really had issues with. 1.) The setup, whereas when you setup an account for your Internet and TV it gets a little strange, and they don't really explain it out. I wound up with 2-3 user names and passwords. You have to Log in to a few different things, like creating an account for billing, etc. Then create one for setting up you TV and Internet. Then you have to, at some time in the process, change your password or a username from ones that they provide to you, heck, I didn't even know they gave me one.

Currently in a contract with Comcast now. The bill is never the same amount. Sometimes it varies a few cents and some months it's a few dollars. It's supposed to be the same amount if I do not order additional services. These differences add up. Service goes out frequently and when I call to inquire it's always a foreign agent who is impossible to understand. I have never been credited for services I have been charged for while the services are out. You pay whether they are providing service to you or not. A few months ago they changed my package without notifying me and it took a full week to get it restored to what I am in a contract for. On April 16 I made a payment for 165.00. This is outrageous for cable and WiFi with no premium channels, but that's the cost.

Comcast/Xfinity is the absolute worst cable I have ever used in my home. Decades ago Comcast was great, that is the only reason I left The Dish to come back to Comcast/Xfinity. Since switching back, I am mortified to see that you want to charge me On Demand for a free network program that aired the night before or shows that aired on network television years ago (which are shown as reruns on the same free network channels). You should be ashamed of yourselves. I predict you'll be out of business very soon.

I had a payment arrangement set up for next week. During this crazy time of Covid 19 you would think they would want to help their customers? They don’t! They will turn you off and not help you for over four hours. After you pay the bill. I have been in cs for 15 years. Not the way to handle your longtime loyal customer.

I obtain Comcast in March was told for internet ONLY the monthly would be 34.99 plus the 14.00 rental fee. I spoke with rep that put a credit for 34 dollars on my May bill. This is because I opt out of the cable.. just wanted internet for my child and schooling. My bill comes I get the credit but the bill is 65 bucks which means it is now 95 dollars for JUST INTERNET. Now with Covid the only way to get through is chat session. The reps apologized and says and see previous convo from the rep who make corrections prior.

Xfinity (Comcast) increases fees every few months. My bill went from the low $50's to $60's to now $70's over a year. That is for Limited Basic TV (local channels only) and Basic Internet (slowest). I contacted "Customer Loyalty" at their suggestion. They lowered my bill back to $66.00 but the very next month it was raised to $71.56. My TV costs about $15.50 per month, but the "Broadcast Fee" is now over $15.00. It costs MORE than the Limited TV service!! Comcast does not care if you are a Senior on a limited income. They just continue to raise rates every few months. If you contact them, they tell you there is nothing they can do. Do not use this company if you have a choice!

Comcast offers a seasonal rate for part time residents. But only from Nov 1 to May 1. Unlike DirecTV years ago when you could disconnect whenever you wanted, for no monthly rate. Due to the Coronavirus, we will not be traveling to MA until possibly June or July. I called last week to ask for a 1 or 2 month extension and was told corporate is not making any extensions. All seasonal residents will be charged the normal rate, which in my case is over $150 per month whether I am in MA or not. They could care less that the Governor or the President is urging residents not to travel. Pure greed and disrespect for our country and customers. I told them I have Comcast in my winter home why should I pay full price for two. They could care less, that's the plan I signed up for. I ask you to please look into this grave injustice.

I find it unconscionable that Comcast is legally allowed to charge for certain services that many consumers did not order and do not want. They charge $9.99 for a Sports Entertainment Package (the term Package would or should suggest more than 1 service) but instead they also charge $8.00 for a Regional Sports Fee. This is $17.99 being charged each month for something I did not want nor did I order it. This make it very easy for them to increase their billions of dollars in profits every year.

I was approached at the BestBuy store to change my service. I was told that I would have the whole service package I had at ATT and also equipment was free. This was an absolute lie and fraud. The service for Comcast is horrible. It has never worked well and you can 't use the ATT cell extender with this, even though it says you can. All of this is BS. Do not change over. It is BS.

I was told by Comcast that no one had to pay till May 2020 due to coronavirus which made me think Comcast is great for helping at these terrible times. So 9 days later I check my acct & yup... I'm overdue with an additional 10 late fee. I try & call them & I get their horrible automated service which is the WORST. I'm looking for a new provider maybe Centurylink. If any of you guys know a better one let me know. Comcast is a joke and lies to its customers.

Xfinity has the worst customer service. If you try to call for tech-support all they try to do is upsell you a more expensive package. There is nowhere on the app or the website to cancel or disconnect your service. They only offer move out tax/transfer services. Their wait times are absolutely ridiculous and if you don’t use your box for about a week when you go to power on your TV you only get an error message, takes at least 30 minutes or more to resolve the issue.

Comcast recently offered to increase my internet speed from 300 to 1G as part of a very nice package. Of course, they don’t tell you that once you do anything to modify your account, you will lose your former channel lineup which just happens to include my favorite channel, ID (Discovery). Interestingly, you will still receive Discovery but not ID. I am canceling my TV account with Comcast for this reason. The company will lose only $180/mo as I am keeping my Xfinity internet. However, DirecTV will be our new TV provider as they do not engage in this type of trickery. The irony here is that by switching to DirecTV and keeping the highest speed internet you can get, I am saving over $100/mo on my total! Shame on you, Comcast. Were it not for the internet, I would sincerely hope they would go out of business with the manner in which they treat their customers. A disgrace.

I had nothing but issues with this service since day one. They give you the option to set up the equipment yourself without an installation fee. I was told that my address was eligible since there was service prior to me. I picked up the equipment and soon found out this was not true. I ended up having to wait another week for someone to come out and install it - and was still charged the fee. During the duration of my service the boxes would disconnect or the sound would go out.

Personally called Xfinity Cust. Solutions on Jan 7 or 8 of 2020 to formal cancel triple play service. On Jan 8, new provider attempted to re-neg on agreed to terms of deal. Called Xfinity - Jan 08 - to see if I could stop cancellation if necessary... Was told that tel. number was already in the transfer to new service and the cancellation of services will have to occur first...then I could re-establish "new" Xfinity service. Worked out my issues with new service provider... never again communicated with Xfinity knowing that the cancellation was processing.

Money hungry company trying to take advantage of people hard hit by coronavirus. Not worth inordinate prices charged for minimal, basic services. I highly recommend not agreeing to any packages or services offered by this very GREEDY company.

My experience at Comcast in Jackson MS was horrible. One of the cashiers was rude. She was so rude she needs to be fired. I’ve been with Comcast since 2012 and this is the first time I experienced something so dreadful. This ugly girl treated me like I had the coronavirus. She probably has it herself. She didn’t even try to help me. It didn’t matter what I said she was running **. It took everything I had not to slap her. She wasn’t worth me losing my dignity. I called Tmobile with the same problem and they agreed with me and tried to fix the problem. This ugly girl didn’t even try and I’m so angry. I’m going to keep trying until she is fired for being so rude. They are firing people everyday. She is a horrible person and don’t need to work in customer service. This one girl makes me want to leave Comcast. I pay almost 200 a month and i refuse to be treated like I’m a nobody when I honestly can say me and my husband probably makes 5 times as much money as she makes.

I guess what you should expect from a monopoly. I have been a Comcast customer for 13 years now. Not because they are the best, but because they have no competition. I was finally in a plan that I liked, just internet service at a reasonable rate. Suddenly I receive a call from someone at Comcast sales offering a special promotional plan with Streampix for $90, but I can try it for 30 days and if I don't like it I can go back to the plan I currently have. I thought, "Wow, that's a great deal; I wouldn't mind trying Streampix, worst case I switch back."

I do not like being forced to pay for sports channels as I am not a sports fan. I am also being charged $8.25 for the regional sports fee as well as $14.95 for a Broadcast fee. Comcast should offer a package without sports.

I was told my account was good to go up 21 Jan when I planned to cancel with no extra charges. Cancelled my account on 21 Jan after talking with a couple of agents and was told again I would not have any further charges. Sent all my boxes and remotes back through FedEx. Received a bill yesterday saying I owe $101.90 now. Called and asked why and then was told my billing date was not 21 Jan and that my billing cycle was 11 Dec to 11 Jan and was then billed for remaining days 12-21 Jan. I would have cancelled on 11 Jan if I knew this.

11 customer service representative could not set up a cable TV for me including two supervisors after six days conversations. Stay away from this company. Is a complete nightmare returning the box by self. Took 45 minutes. It’s a horrible company that is getting worse every year and he should be shut down completely.

I was excited when Comcast came to my neighborhood and was able to get service with them. However a unforeseen move occurred which was within my 30 day money back. I have had to talk to countless agents after realizing that service was not available in my new home. Thought my service was canceled since I received email stating so but weeks later I have a charge on my debit card for $238? Which my bank charged a $35 overdraft fee. I am still on the phone daily trying to get this rectified and unable to use my debit card until it is fixed. Countless mistakes by many people I have spoken to which in turn has made me have to spend excessive amount of time trying to work through this! I would like to speak to someone who could solve this quickly!!

My cable box NEVER works, I have to reset every day. It is IMPOSSIBLE to speak to customer support for tech assistance, they only do automated phone. Prices keep going up & service goes down. CANNOT RECOMMEND. I hope you have alternate choices.

I have been with Comcast more than 20 years and I thought they had made some improvements but over the past year they have removed channels that I signed up for without notice while charging me the same. I opted for their highest package getting everything they offered paying over $200 a month then they said I had to pay extra for the sports package which they dropped me a few times and I had to contact them to get them to put it back doubling the price at one point.

Worst service ever. Disconnecting and never come back to this service. First, when I got the service an agent installed internet service from Xfinity Comcast. He's a liar and tries to sell you stuff you don't want. He left a TV box and a remote even though I told him that I do not need them. The connection is slow most of the time. I contacted Xfinity many times to come and get their tv box and remote control and they said that I have to return them to any xfinity store otherwise they are going to charge me $200.

I have been with Comcast for the past 5 years. I am on a very tight budget so I call them at the end of each promotional deal to see what else they can offer as I cannot afford the increases in price. Each time they offer me a price I agree and then within a few months the price has gone up. This past month there was another 9 dollar increase. This puts me 17 dollars over what I agreed to. I called their billing company and all I heard was their fees went up from outside fees its not their fault and for them to take anything off my bill it will cost $230.00 dollars.... None of this is acceptable to me.

All shows on every channel you subscribe to are turned into premium subscriber viewing only even midway throughout the show. Even AS you're watching. They care not at all for their customers, and make you pay premium services just to watch a show on demand associated with a channel you already subscribe to. A whole category dedicated to 'free' movies that all of a sudden aren't free after 20 mins of watching. Nevermind the fact that you are already paying and these shows and movies are not free at all. Cuts you off constantly. Has a monopoly making Comcast your only choice in your neighborhood. Needs to be fought with extreme duress because their business practices are unethical to the extreme. If you want to watch twenty minutes of a show or movie and be cut off by a paywall, this is the service for you.

So sick of Xfinity dropping premium channels with no reimbursement. First Cinemax now Starz. Absolutely ridiculous. Now their premium channel package comes with just HBO and Showtime. Can't get out of the contract either. Oh but they gave me Hitz and Epic. Whoopty ** doo. Garbage stations. Hitz isn't even a channel. Xfinity you suck!

I've been a subscriber to Comcast for 9 years. A few years ago a Comcast rep came to our condos and promised guaranteed lifetime pricing for our condos, a fixed rate for every condo in our building. We bought into this lie. Last year they denied ever promising us this. Our rates have been raised twice in one year and we get 6% bulk billing increases annually as well. So 3 rate increases in 12 months!!!! Now they took away Starz premium channel but if we opt back in its only $5/more per month!!! So now 4 increases in 12 months!!!

For less than stellar reliability and products, DISMAL customer service, you can expect annual rate increases of ridiculous amounts. Mine average about a whopping 30% each year. No sense in signing up for an introductory rate unless you are willing to change services when it's up. While other carriers I've worked with incorporate modest increases that hover more closely to the 1.5% (ish) inflation rate, Xfinity has no problem inducing post-holiday sticker shock stroke to all its customers. Each year. Can such carriers really increase their rates by whatever ridiculous amount they want?

Logged onto the company's website. Got the package I was looking for for a decent price. When I contacted a customer representative I was told that price is only for new customers and I would have to pay $40 more because I am an existing customer. So much for being a loyal customer!

I switched to Xfinity Mobile to get better service & reception for less than what I would be paying to the other providers in my area. What I actually got: Sub-standard customer service. Spotty reception. Unhelpful customer service agents that make it extremely difficult to close the account. What happened: I moved to an area that couldn't get Comcast Internet & Cable. I had to cancel my account, which immediately doubled my phone bill. For MONTHS I tried to get internet, and for months I was told that they were installing it in my area. Never got a date. I work from home, so I was boosting off of my mobile device because no one else provides internet or cable to my apartment - which is in the middle of Fort Lauderdale. All of my neighbors not living in the complex can get service. Despite having an unlimited plan, after 10gb of data, I was charged more. Why? Because their fine print says they will, even on the unlimited plan.

All I can say is that I do not understand has there has not been a class action lawsuit against this company-this is not a threat or anything close, but if any other industry had the deceptive practices that Comcast has they would be out of business. You simply cannot lie and take people's money and not be able to fix a problem-it is unacceptable.

I returned equipment 12/24/19. After two separate time wasting conversations I still have not received my refund of $203.00. On Monday 2/3/20 I was told 3 days (after I was told it was already processed on 1/17/20 which was my last phone call to them). It's day 4 and no refund. I will not call again and waste my time, it's up to Better Business Bureau next time.

I have been a Comcast customer for years and this is the first time that I felt cheated by the company. I renewed my cable subscription contract on Apr 2019 (2 years). Not too long after doing so, they remove Cinemax from my channel line up and replaced it with Hitz, which is a terrible network compared to Cinemax. I was naturally upset, but shortly after that, they included Epix on my package for free. I was relieved by this move, at least the movies shown on Epix is comparable to the quality of movies on Cinemax. Yesterday, I received an email informing me that Starz will be removed from my package soon. I communicated with their customer service, but they were not helpful in resolving my issue.

Xfinity/Comcast, increases your bill without any notification, then they refuse to adjust it. The customer service talks down to you and does not understand most of the time what you're asking. They are money grabbers. I tried to delete some channels because I don't ever watch them and they told me I can't, it's all in a package which ends up being more money!! They are not great price and service is spotty and not great for phone use. I do not recommend them. Always a hassle to get on the phone with them.

I do not understand some businesses. Ok, so Comcast is losing hundreds of thousands of customers due to new streaming companies...but instead of giving streaming companies a run for their money and lowering their costs to get their customers back...they are going to keep hiking the rates for customers that are still with them. I understand yeah it's probably really expensive to maintain their "in space satellites" but offering a really good package of internet and cable with a good price could bring them in billions because Comcast is the best.

I signed up with them. They asked for a 50.00 deposit which I was fine with. Ask for the self install kit because there was Xfinity in the home before I moved in. Got equipment. Tried to install. Was unable to do it myself. Called for help. They said, "Not my problem," and I would have to have a tech come out and spend 70.00 for him to come out. New customer. Said I could not afford to have a tech come out especially when I found better deals with free install. They set me up with the tech anyway. After I asked them not to. Tech shows next day and said, "Either way I'm here. You have to pay the 70.00." I tried saying no and he said again, "Either way I'm out here. Your bill will reflect the 70.00 charge." I said, "Fine. Whatever. Do what you have to."

Comcast is much worse than AT&T. My internet service is constantly not working. My tv service was out for 3 months and they consistently took my payments for those months without providing service. When I called for a refund they said they could only adjust my bill for a week without service. Comcast is horrible! It is a rip off.

Xfinity is pathetic and unsympathetic. My dad passed away and I called to cancel services. They said they needed a notarized document and a copy of the death certificate. It took three weeks for me to get the death certificate and now they are charging me late fees and another month service - a $410 bill when I called two days after my Dad passed. What a pathetic and unsympathetic company and unreasonable. Why should a cable company require a death certificate! Seriously You can’t just cancel your service? Unbelievable - never again will I use them and I will tell everyone I know not to use them!!!!

Had 2 year contract. Comcast lied to my staff and me on a second call that "I had another year before expiring." I ask to see a copy of the contract. It was over 3 months ago and now being charged at a higher rate. To lie is their policy. Further research revealed that I must enlist a second provider prior to cancelling Comcast in order not to lose my phone numbers of 30 years. Comcast fine print states they have the right to charge you for an addition 2 months after cancellation for TV and internet. There should be a law protecting consumers from jerks like this.

Increase prices constantly and when I complain, they make adjustments but by taking away some channels. After decades of paying my bills by writing checks, they suddenly stopped sending statements and tried to force me to paperless billing. I called their 800 number three (3) separate times, each time talking to someone who could not speak English properly, who promised to go back to sending statements. After the third time, I received an e-mail from Comcast demanding to know my check # and routing #. They had no intention of helping me, and these 800 numbers are a total waste of time, not intended to resolve your problems. I hate and despise this company.

Sickened by the constant negative bias towards conservatives and Republicans. Can't support Comcast when I know they own and support this network. Just report facts and let me decide. Don't just report information based on political bias.

I tried to cancel my account because I am closing that office and now they say I have a 3 year contract, which is not truth and they couldn't provide any prove of it. Comcast is charging 2 months of service plus $210 as a cancellation fee. 1 year ago they say they will reduce the TV charge that I am not using and they never reduced it. It is good service as long as you don't change anything.

After promotional pricing ended, the CS agent in the Pompano Store gave us no option but to cut the cord. Our bill went up over $30 a month. His demeanor was polite but kept his eyes on tbe keyboard and told us to call the 1-800 number. Long time customers are not important from the experience we had. When we returned the equipment to close the account, Pompano Store agent Isandra (courteous and professional) offered us a monthly price that beat the original promo but too little, too late. Too bad we didn't have her as our original agent. Much happier with our new service although we would have stayed with Xfinity if the rate had not increased so drastically.

Comcast is one of the worst companies I’ve ever been with. I used to have them years ago, and I hated their poor customer service; then I switched to Fios that was better then. The only reason I got back to Comcast because of the tremendous solicitation, I ended up liking a promotion going on for two years contract. After calling customer service several times to be clear with the price and won’t go up on me during the contract; they assured me that it won’t. Long story short they just increased the price on me because of the new year; and I called them and got the worst customer service with attitude.

Due to outlandish rates for a poor product, and the sneaky removal of popular channels from our plan, we decided to go "rock bottom" to what we could afford. We also went from automatic billing, to paying by check. There were limited channels before, but we now have close to nothing except for foreign language shows. Comcast became confused with our change in billing method, and stated we owed them a substantial amount, which was not accurate. In trying to correct their error, Comcast cut off our service of 25 years.

I made a little change in my service and they just want to extend it another two years so if you cancel they can charge you high fees. I think that's very bad for them to rake you for money. And I was with that same address for over 7 years. I can't believe it. Got to be ashamed.

In a nut shell, went to renew for another 2 years, have been a faithful Comcast customer since 1994, whole situation turned into a ** show. Decided to get rid of boxes and go with app on smart tvs...they turned off our service to our boxes several days before agreed on date so we were without tv for over a week. Was told we could save another 15 a month if we got our own modem... guy even told me what kind to get and said I could find it on Amazon for around $65. Ha, took me 3 tries of modems that said they were Xfinity compatible only to discover with our high speed there are only 2 on the market. Cost me $285. No tv for another week while we went back and forth ordering and returning modems! Went to return boxes and modem. Store I have swapped out equipment at for over 20 years, 25 minutes from my house, is closed for good. Sign says location of new store...30 minutes away.

When I set up my new account with Comcast they told me that it would be $60 for 175 download speed, I spoke to two different representatives and neither one of them told me what I found out two weeks after having the account. I had already reached 1TB of data and was told I would be charged $10 more for every 50 GB. Or I could have unlimited for $50 more than what I am already paying, for a total of $110 a month. Almost double what I ordered. After leaving my other company and already sending back the modem I feel I have no choice but to stay until I can find something better. Customer service was useless. All they offered me was what they offer everyone which is two free months of data and then after that my bill is double! So much for the great deal I thought I had on the Internet!!

Comcast has sent notice that the broadcast surcharge fee is going up $6.50 effective 02/01/2020. This is an outrageous 55% increase and much more than the increases other cable companies are putting through. Comcast couldn’t have possibly negotiated that badly with the networks, so what’s up? Here’s the truth. Comcast is launching “The Peacock Network” on 04/15/2020 and are telling Xfinity subscribers they’ll be getting the network for “free”.

Service is terrible, first time you call they route you to a overseas call center that only can send a signal to the X1. They do not have access to do anything else. I was in the line for 45 minutes. They did not solve anything. Next day the issue was resolve. @ days later DVR programs are pixelated. Thanks. Good. Some lady in the US took my call and is sending someone to fix the issue. Please Comcast eliminate your overseas or change the way they work. Ask for the problem and say, "Tomorrow or in 2 days we will fix the issue," but do not leave a customer in the line for 45 minutes and do not solve the issue.

Like so many other reviewers, we don't understand how the "contract" with Comcast is only for their benefit. They can remove included TV channels and tack on additional so-called "fees", but we are locked in to their service for the period of the so-called "contract". We also pay for so-called "blast" internet but never receive the advertised speed. We agree with the other reviewers who wonder how this company stays in business and how this is all legal.

I tried to reduce my service level in order to save some money. I am not now and never was on a contract, preferring to pay a higher rate, but they only offered me less services for more money. I truly don't understand how this company stays in business.

I recently ended my one year honeymoon with Comcast Xfinity and renewed at a much higher rate. I got the bill and it went up another $30.00 from the agreed upon amount in less than a month. I called and talked to several mouthpieces that give nonsatisfaction. They just repeat their scripts and then ask "is there anything else I can help you with". Really you just ** up my day and you have the nerve to ask that. In less than 30 days it went up due to a price increase. I stated I have a contract, but that doesn't matter. Xfinity like all the cable providers just screw you and every time you make a change they try to drag you into another two year contract; after the one you have is worthless.

I moved into an area that they do not service and they still charge a disconnect fee. When disputed the service representative told me I am responsible because I chose to live in an area they do not service. Also when I closed the account I had to dispute charges that were added and they had to take additional charges off but refused to take away the disconnect fee. They are crooks!!

I just received my second bill with Comcast/Xfinity and they raised the price by $7.00 per month. They lock you into a contract but reserve the right to raise your price. So, the contract is only for their benefit. I have outages every day, but you can only leave a request for a callback, and then hope you get someone who understands you. They locked me into a year of service and they will continue to raise my price according to their own representative, but at the end of the year or before---I WILL SWITCH.

As a consumer and citizen of the US my experience with customer service related entities is over 35 years in all types of markets. Xfinity's customer service model, lack of training, lack of center of excellence and hiring cheap, negligible labor for customer service is deplorable and void of the very nature of its business. SHAME ON YOU! The markets will change and you will lose shares to competitors who are well aware the monopoly and inexcusable disregard for your customers. All Mexican and Philippine representatives should be terminated.

Three years ago I moved and discontinued my service as of the end of a billing cycle. I received a phone call today from a debt collector saying there was a end of service charge and another billing cycle charge that I owe. I was not in a contract with them and I ended my service at the end of a billing cycle. This has been on my credit report for 3 years! I shouldn't owe Comcast anything but I will pay the bill just to get it off my credit report! This is not right! Word to the wise be careful how you end services with big, rich corporations like Xfinity/Comcast. It makes me wonder how many other people have been jilted with a bill after moving. Such bullies and will squeeze every penny they can get out of hardworking consumers!

Been with Comcast for almost 5 years. Got screwed on a credit card deal that was to give me $250 as a new customer, find out the time had lapsed to get this deal due to the billing not being sent out in time. Now I find they are charging all customers a fee of around $8 per person for government fees and taxes. All kind of posts have showed up since the new year about this. Just another way Comcast raises the bill every so often.

Company has you sign an agreement for a price for a certain period. Then before agreement is up they raise rates on you. Claim they have right to do so. Apparently it is a one way Street with them. They can change pricing whenever but if I don't like service I am am not allowed to change without a penalty. Horrible company and business practices....

I have been a PCNC viewer for many years. On Jan.1,2020 Comcast removed PCNC. This is my go to channel 1st thing in the morning and throughout the day. There so many channels of non interest to me but that I have to pay for with my cable service. I will not call Comcast because of the hassle to get to someone who can help me. I did send a letter to the main office in Philadelphia but I am doubtful that I will get a response. Isn't it a shame that Comcast really doesn't care what customers want. They are only interested in making money.

Have been a good customer for YEARS. Our bill started at 60 dollars. Over a couple of years it went up to over 113 dollars. We didn't get any more channels or anything. After several years we decided to downgrade. Our new bill was 47 dollars for 10 channels. That's it - 10 channels. Within 4 months it went up to 52 dollars. Wtf. Here we go again. I'm ** done. So you want to scam 5 dollars you just lost 52 dollars and a long time customer. Dumb**. If you do that to a thousand customers you are getting rich. Feds should step up and stop you??? SCAMMERS???

When we finally got rid of our Xfinity cable service because of high prices and poor customer seevixe, we were on a month to month plan. Shortly after they tried to bill us for cancelling a two year contract they claimed we had signed up for by press number one on the phone at some point. Complete garbage. You are much better off cutting cord and getting streaming service from another internet company.

I am very upset about losing PCNC as for years I have used it for my morning news before going to work. After 7 a.m. on the other available local stations it is all national news. I need to know the local news and weather along with traffic information after 7 a.m. there is a half-** excuse for not having it on its station location. If there was a way I could connect to another cable provider I would. This is total crap after 20 years PCNC being provided.

My TV started having static on Dec. 12 however it wasn't bad enough to call until Dec. 24. When I called the agent said she would call me back and provide me credit since the 12th based on what the technician found. The technician found that the previous technician had not completed the job. Based on that, I waited for the agent to call me back with compensation. She never called.

Take 5 times of me calling And a month of waiting for them to come out to my new construction townhouse. Just for them to show up and say they can't put internet in because there is no cables underground for them to hook up to and someone else would have to come to do that and that would be a two week wait. So waited they came out put cables down. So called for someone to come do hook up for internet that day. They came out 2 days later just to tell me there isn't anything they can do because the cables that was just put in two days go was damaged and it would be another two weeks before they could come out to replace them. I live in a townhouse in unit and the person next to me has Comcast and got their internet the day I suppose to get mine. Comcast just jerks you around and lies to you. Have been with them for 3 years prior to my move. Comcast likes to waste your time.

Horrible customer service! Xfinity takes no responsibility for the words or actions of their employees. I asked to speak to a manager and was told he was on vacation. I asked who was in charge during his absence and was told NO ONE! I asked that the manager call me upon his return. I have never received that call! Do not recommend Xfinity!

I have used Comcast for many years and could not imagine them getting any worse than they already are. They were constantly hiking up my rates. I would negotiate lower rates each month, but that meant reducing my services. I have spent intermittent days, weeks and a month at a time with spotty or no telephone service. Spotty and lame internet and email service as well. My husband and I enjoy watching college football. Our favorite team is in the ACC. Comcast refused to purchase the contract, so we did not get most of the games.

Worst customer service. My recordings were frequently deleted automatically! Called Comcast, they sent a guy onsite. I was ensured that I would not be charged for that specific issue. The guy came over and said that he cannot do anything about it because it's a cloud issue. So he did not do anything and then left. Later I found that I was charged for $70.00 about it.

It is unfortunate to say that I am unhappy with the customer care that Comcast has towards their customers. For the last 6-8 months I have been calling Comcast about live wires sticking out of my yard and how dangerous it is because of small children that play in the area. I have called numerous times and they tell me they will send someone out on this date and time and no one shows up. It is sad knowing that they do not care about the safety of their customers.

I was trying to switch my current service for: Internet Plus Instant TV + speed increase to Performance Pro Internet, Internet, TV & Streaming 10+ Channels, $49.99/mo for the first 12 mos with 1-Year Agreement. But the Customer service area told me I can't because this offer only applies for "New Customers". So, what I perceive as my only option, was pay the 100 dollars penalty to cancel the services and Recontract them as a New Customer! This sounds crazy for me, but "it is what it is." For me, this does not show any respect for Loyal customer (I'm in my fifth year as a customer).

Called Comcast to complain about the price increase. Was offered a promotion(!). Lower price, same service. Came home that evening...no news channels! No FOX, No CNN, No MSNBC! Called the next day and was told I(!) changed the plan!!! Told her I did NOT change the plan. That I specifically asked that NOTHING changes with the adjusted price and was told that is correct. Now for the good news... Was told that for me to change back to what I had before would cost me more than what I was paying which is why I called in the first place!!! Absolutely the worst company I have dealt with in my 70 years of being on this planet. Comcast is a corporate **!

I have only been an Xfinity Wifi and TV customer for two months. Almost every day I lose TV due to "area outages". I am a very unhappy customer and would NOT recommend them to anyone. I was watching a football game that I had been waiting for all day and TV will not be restored until after game is over!

I've been a loyal Comcast customer for 7 long years now which apparently means absolutely nothing to them. I moved to my new home this past August and it took them 3 weeks to properly disconnect my services from my previous address and another week and a half to reconnect. A tech was sent out for an installation that did nothing but point to an outlet. I was told that I wouldn't be billed for either, LIES! Fast forward now my services have been terminated after the proper notes were never documented in their system. That's right, not suspended but Terminated. Even after speaking to someone from the corporate office in Pennsylvania. Something has got to give, I swear if I could find a better internet service provider I'd be happy go lucky and proudly tell Comcast Xfinity to go screw themselves.

Warning- Comcast technician came into my home for Wi-Fi issues. He left for my fiance to leave, and sexually assaulted me, while my 2 year old was home. He unpaired my camera. He has obviously done this before. They will hire anyone and they are letting in our homes, with our children. Comcast made me wait a month to get this name for a restraining order. They gave me Wi-Fi pods and a few months of credits. Their hidden fees are outrageous. 2 year contract 1st year maybe $100-110. 2nd year $250. It's a $99 package but that's how many fees they throw in after they have you locked in a contract. Do not leave your wife or children home alone when technicians come!! 3+ months later. Still nothing has been. They protected him for over a month. I pay for security and they ruin any type I once had. Any class action lawsuit, count me in!!

My two year agreement with Comcast expired. I went in to negotiate a new price. The service that was offered, I was told was the same that I had before. I would not lose any channels, in fact, I would get additional channels. This process took around 2 hours. I was told it would take two days for the paperwork to take place for the lower rate. The next day my voicemail was not working, so I called comcast and spent around 45 minutes on the line. I was told that the work order was being processed, that is why my voicemail was not working. One week later, looking at my account, I still had the old price.

Supervisor Matt ID # ** would not help me. I'm a Xfinity customer over 20 yrs 2 accounts spending more than 500 a month. Bought new home xfinity tech and customer service supervisor Matt ID # **. My name is Thomas ** Account **. Still haven't been helped. Nothing but excuses and wanting more money.

From the start my installation was rescheduled without notice. Cable out multiple times in our first month. Promised a credit for installation issues and then told they have no record of it. Customer service is the worst I have experienced. Hung up on by a manager and told I’m a lying. If I could cancel I would.

Had Comcast Xfinity Internet and tv service and my bill was supposed to be $165 a month. As the months went on the bill kept inflating every month after the 4th month. Comcast offered a free preview week for all 3 premium movie channels. After the preview was over Comcast decided to go ahead and just charge me for all 3 channels with out my consent. My bill every month was close to $300 every month and over $400 a few months in a row. The bill got out of control and I fell behind on it because I was on a treadmill trying to keep up. I called in 4 times to get them to remove the channels and charges and told them I never added them and the channels were added automatically after a free preview. They would claim every time i called that they would be removed and fees and I will see it “on the next bill” and the bill will be “pro rated”. That’s Comcast’s code words they always use.

My experience with Comcast/Xfinity has been nothing short of infuriating. I have experienced multiple issues ranging from lockups and unsolicited reboots to the most current lockups on viewing all recorded shows. When calling customer support you have to endure the gauntlet of IVR questions only to connect to agents with technical knowledge that does no reach beyond what they read on their PC screens. When requesting to speak with a supervisor there are NEVER any available. The agent will not send you to tech support until after they have wasted an hour of your time running useless tests.

It has been 82 days since my cable was installed and still it remains above ground. We have called multiple times and continue to get excuses... The cable runs across a sidewalk and it has been exposed to the sun so long the cable is no longer orange and hard to see. Today my grandmother tripped on the cable and broke her kneecap. Looking forward to talking to my lawyer tomorrow and seeing if negligence of Comcast may help with medical bills. Please call my number and my address is **.

I am so disappointed with Xfinity's shady practices. We have had the cable service for 18 years. They kept jacking the price so we decided to switch. When we cancelled, Xfinity sent us a bill for $160.00 for an early termination fee. I spoke with a customer service supervisor who kept reminding me that I had signed a legal document accepting the terms of an early cancellation fee. I was not disputing that fact. Even though of course I don't remember. My issue: Why didn't they remind me that I would have to pay this fee? I would have waited until my time period was up and I was no longer liable for a fee. It's just shady and they know it! This is a purposeful ploy to dishonestly take unearned income from hard working consumers. Shame on you Xfinity! Even if I become unhappy with a future provider, I can never sign up for Xfinity again.

Comcast's Phone reps are rude, Unhelpful Con artists!!! They disconnected and blocked services to my house because some old tenant who lived here some years ago WHOM I DON'T KNOW left & didn’t pay them. They ask me to submit sensitive information to prove I am not that person, so Ok fine, I did everything they asked! When They saw the proof they ignored it, fabricated lies, telling me I’ve the same birthday??? This mysterious old tenant has two first names with one matching mines??? Now they‘re denying me services in a attempt to bully me into paying some random person's debt to get internet For myself???? Avoid Comcast at all cost!!

Had informed of problem 1 month ago. Finally resolved, but no compensation for anything. They missed 3 apt., but being 3rd party don't stand behind. Lost service for week and could of been avoided if they fixed before when I addressed it.

I am so thoroughly disgusted with the price gouging of Comcast/Xfinity. They give you a promotional offer and as soon as it is over they jack up the price forcing you to look at alternative suppliers. I had a promotional offer that ends today, and they seriously are increasing the cost for the very same service by $57.00 a month. How do they consider this okay, how does anyone. We need to demand from our politicians that certain price controls need to be in place. The constant promo offers with commitments for a period of time that end and then the cost goes up exorbitantly isn't right. We should demand fair consistent pricing period and the affordability of competitors to come into a market. The monopoly for a couple providers is ridiculous!