Xfinity Cable TV Reviews

On March 5, Xfinity interrupted my service, with no kind of extension, incentives after being with them for so long, and I am so angry, so on the March 30 after being without cable and internet, I made the payment like a fool, because they told my services would be restored, and today I get a text, saying I need to pay an additional amount or they are going interrupt me again. I made the payment with the understanding that I would be given a little more time, and they are being completely difficult. When they are not sending a barrage of texts long before the bill is actually do, it is as if they look for ways to try to harass someone, it is really too bad they do not have any competition.

Xfinity is the worst service in the world. My cable line is melted and it's melted going to my box. Apparently they do not put that as priority. My home is at risk of fire and I've been trying to get someone here since 7am this morning. It's 7pm now. They have no technicians available. They are putting my life and home at risk. This is a fire hazard that should have been top priority. Since they don't think so I'm gonna escalate my bbb complaint. As safety should be first priority for Any company.

This has been a disaster from the first day. Pricing way above what they promised. and the service is the worst!!! None of my equipment has worked, even after I personally went to the store to replace them/(one did get better).

I signed up for Xfinity 125+ channels. But the advertised playlist when you sign up and on their website in not what you actually. Xfinity lied about their channel lineup. Not as advertised. Service was horrible. I spent 1.5 hours with service getting the run around. And they basically told me, "Too bad. You're out of luck." Xfinity mislead me with false info. A bait and switch best describes their tactics.

Good company, customer service is ok, their techs like to make fun of their customer's house or tv instead of giving them a cable box. They ordered the tech bring them a box that doesn't work on the customer's tv.... When I ordered internet they wanted to sell me a phone without telling me it's an mvno from Verizon not exclusively Xfinity and the price is ridiculous.. paying for internet and phone is too much money. They should be honest and tell customers that their phones come from verizon towers and they are mvno and not xfinity.

After several years of being an Xfinity customer we kept getting nickel and dimed, every month. This past month our bill jumped $30.00 with extra fees. We called and got someone from overseas to service us. It was a very long and frustrating process. We decided to shut our service down at the end of our billing cycle. They turned the cable off in the middle of our conversation, and even though they said they'd turn it back on it has yet to happen.

Feel like I'm being denied service. On Wednesday Nov. 16, 2022 I received a message when I used the on demand screen has a title that said something about replacing my box. I read this it said something in summary that my box needs t be replaced there doing some updates and that my box will stop working Dec. 6, 2002. No problem I know my box is old. I believe was next day Thursday when I called and mentioned that message and needed a replacement box. I believe it was Tuesday Nov. 21, 2022 that received the box from them. Get all hooked up as instructed and could not get the box to go past first 2 screens (welcome and something about loading).

There used to be Comcast offices within a few miles, however these have all been closed and one is forced to drive 30 miles or use the chat agent or phone options. A couple of buttons on the remote were not working properly, would have to press 5-10 times for it to transmit. So I tried to order a replacement via the chat agent. After 10-15 minutes I thought I was all set. However the Comcast agent then tried to walk me through setting up the existing remote for the TV. Again had to explain the problem. After confirming address etc., was advised there would be a $5.25 shipping charge. Advised that would be fine (thought to myself if Comcast was closing all the local offices they should bear the shipping costs).

Worst customer service. They sent me the wrong equipment. I returned the equipment to the store, the store gave me a direct customer service number. I called and they sent me to another store. That store told me that no store in the state of Florida has wireless boxes as they have a shortage of them. He referred me to call customer service again. At this point I am paying for a service that is not being provided to me.

Just upgraded my XFINITY TV box... Xfinity is now sending the XR15 remote control, replacing the XR11 model. The XR15 is much harder to use! The buttons have no "feel", and most of them are the same color black as the case. The button for the last viewed channel is identified by a left facing arrow. The button for the information screen is identified by a lower case script i. Confusing!

As a brand new customer, I am less than satisfied with how I have been treated by Xfinity! I bundled land line, internet, and TV service. I was told via phone by the rep. that there would be no installation fees/charges. I'm now being billed $39.99. (LIE # 1). The installation tech. that came out, spent 5 hours at my home, with 2 TV's not getting Xfinity service when leaving. The tech. said to buy any ROKU devices and they will allow my 2 TVs to get Xfinity service. (LIE # 2)

My mother's Comcast cable box went dead last week, after very little help by phone we drove to another town and exchanged the box. In the set up instructions it says to go to Xfinity.com/activate. That website only has options to download an app on a mobile, she doesn't have mobile phone. When we call the pre-recorded message says there is an outage but her other tv and box is working fine so there is no outage. She pays over $1600 a year for cable and been a customer since 1972. I'm begging her to drop Comcast.

I am going to try to limit this review to the facts of my experience. I signed up for new cable and internet service in late May, 2022. I purchased my own router and had Xfinity mail me my cable boxes. I was able to set up one of the cable boxes, but when I started using it I noticed that several features weren't available, like recording shows and other DVR services. I called Xfinity and found out after talking with an associate that Xfinity had shipped me an extremely outdated cable box. The associate was shocked because it was a box that had been out of use for quite some time. So, I took the boxes to an Xfinity store where I was able to replace them with current version boxes. I was able to set up the primary box, but the second box was not working.

I have been a customer for 7 years. One day I wake up and have none of the channels. I called Comcast they go through the normal procedures to fix the issue. After four different Representatives I am told that the package I purchased in 2016 no longer exists so I have no cable channels. All I have is basic. If I want my channels restored I have to pay an additional $40 a month. The package I had was affordable and I told them I could not pay any additional. If I were to cancel cable altogether just to have internet I would be paying the same amount. Basically my hands are tied in order to continue work I have to keep the internet. But now I have no cable channels.

Stay away from Comcast. One, it is state mandated that a child in school have free access to WiFi. Two I contacted the company about my bill that tripled within 30 days and was told of charges and a payment she couldn't see. Third, I asked if this call was recorded many times and the only response I got was sure. Fourth she stated that she would have to call me back as she was getting off but later stated after I called her out and asked to speak to a supervisor then asked what region and is my current time in my location. This is not acceptable on a customer service level as that is a violation of HIPPA. I then asked if my bill would be reduced as I was never given an answer. I asked for her ID number; she never provided it nor that of a contact name.

Customer service is awful. I constantly have problems with the service and equipment. It is very difficult to reach customer service, and when you speak with a technician they are no help. I am ready to ditch Comcast.

I am an existing Comcast customer, largely because they have the fastest internet speeds in my area, and there are few other viable options. I have their cable TV service only because it was cheaper with a bundle. Comcast informed me that I needed a new cable box to take advantage of all the services I am paying for. So I agreed and they sent me one. I installed it myself per the included step-by-step instructions, but it wouldn't work. So I spent about 25 minutes navigating their fury-inducing automated "customer service" phone system and another 60+ minutes speaking with (or sitting on hold with) three different departments of actual "live" customer service people; none of whom fixed or even diagnosed the problem.

With all the new streaming services available you would think a company like this would try to improve their offerings. But not only are they not improving they are raising their fees. Their internet service is by far the fastest available compared to At&t Verizon or Tmobile. But like the cable it's not consistent. My cable keeps freezing and the internet drops out. For 5 years they have said we will fix it and after 37 service calls it's still having issues. I think 5 years have been long enough to wait. Please someone come out with a fast internet service so can get rid of this.

I added tv onto my bill last month and the rep told me it was going to be $60 more a month. It was double that. Called to cancel this morning and they raised my internet bill $50 a month!!! So, they lied about the tv charge and then when I called them on it, they increased my internet bill. Avoid these jerks at all costs!!!

Charlie & Rene ** came to install service at our home **. They gave exceptional service they were knowledgeable in what they were doing & quick… They both are definitely an asset to Xifinity for sure.

Very difficult to cancel. They harass you to stay with them. They ask invasive questions and pressure you. They also raise their prices frequently and know how difficult/time consuming it is to leave.

Do not I repeat do not use this company for anything. After 4-5 years of horrible service, horrible customer service and overpriced each month on your bill. I would not use them or recommended to a teddy bear. The outages are extreme no money back of years of this huge inconvenience. Bill plan 130 a month then jumps to an 130.00 dollar increase. Just charging folks whatever they want and threatening emails are excessive "If this is not paid if this is not paid". The verbiage is terrible. Please do me a favor and disconnect. But would not act like this for credits on my account which I never got in 4 years. Excuse me pennies 20.00 to turn around and charge a late fee while trying to rectify an issue. I can write a book about these scams. Hope this helps to many other great companies and apps out here. Run from these people please.

Have had Xfinity cable TV for over a year and have had issue after issue; loss of signal, numerous glitches in the signal, having to reboot cable boxes time and again. Mssg windows that appear on screen and won't go away. Customer service reps from India who are next to useless, the list goes on and on.

Comcast Xfinity mailed me two new cable tv boxes that I did not request and did not need. But I self installed the new boxes and returned the old boxes as they requested. They stated that there would be no difference in billing. However, the new boxes do not display the channel numbers. This is a reduction of services and, in my opinion, should result in a reduction of fees. I have talked to Comcast Xfinity Customer Service about this issue but they are unwilling to reduce my cable TV bill.

Customer service is terrible. Tecnical Suport is the worst. Customer service sent someone that actually never came but called me saying got fixed? The service is never fixed. They sent 3 updates to the modem that it’s terrible.

Internet disconnects every 5 min or so. The other day I counted 33 modem restarts in 1 day just while I was awake so you do the math and it's a brand new modem that the 3rd tech provided. My girlfriend and I switched from AT&T to Xfinity for the "faster speeds" in our area so she could start her work from home job. Well needless to say she can't do that now and we have had 5 visits from techs in 3 weeks and still nothing has improved. When they show up they leave before making sure it's fixed. They are coming out a 6th time this Friday to try changing more wires. Lol. I'm going crazy over here. Haven't had reliable internet that last even 1 hour since September. Unacceptable. I'd rather have 2mb a second speeds with a company that actually provide a connection over this steamy pile of garbage any day of the week anywhere on this planet.

It would do Comcast a world of good if Spectrum were allowed to compete in our area (Florence Alabama). Xfinity has connection issues, and when it force reconnect it takes from 30 to an hour to reconnect, frustrating.

My 91 year old mother is not tech savvy, but relies on Comcast/Xfinity under duress (because there are no alternatives in her area) in order to watch TV and stay in touch. Over the course of 2021 they have raised prices from $50 a month to $81 a month, an increase TEN TIMES the US inflation rate, while at the same time cutting her download speed in half. The Internet has become a household staple, like water or electricity, and this giant monopoly should have some constraints over how much they can gouge their customers. Although it's unlikely to do any good, I've filed a complaint with the FCC and would encourage everyone who's outraged by this predatory pricing to do the same. The site for a complaint is: **. Speak up!!

I am a senior citizen and on a budget. They put Turner Classic Movie Channel onto a huge sports package. I don't even watch sports. My bill goes up every month. When I call customer service they say it's taxes, when I go into the store they can't even print off a solid monthly price of my bill. Shady business.

I guess the first thing that comes to mind is my shock that anyone, anywhere has good things to say about this company. I'm convinced that the only reason they're still in business is that in most markets, they have a monopoly. There are simply no other options for tv/internet. I've had Comcast/Xfinity in several different homes in several different cities in Florida. They have the absolute worst customer service I think I've ever encountered. The local (fill in the blank) DMV may be worse, slightly.