Xfinity Cable TV Reviews

The 88:88 error problem turned out to be the XFINITY box. Despite their support saying it tested out to be okay it was in fact the problem. Wasted 3 days and money for a new HDMI cable and TV set. Love their new voice activated box. But what a waste of time and stress... Fortunately, I can use the TV and cable in a second home we have. 11/23/2025.

I've had Xfinity about 2 months and of course we have pricing and billing issues with the company. If you're thinking about getting Xfinity do not. You will have to pay extra to watch Broncos football here in Colorado but you can watch 4 hours of golf! Just stay away from this company and you'll probably be about as bad where you're at is with this company but they have an introductory price and then a screw you price so choose your snake.

I inquired on behalf of my 97 yr old mother about whether Turner classic movie channel was part of the basic cable package as it had been w Spectrum cable, the former company. To my dismay, I was told that she's have to purchase that channel for $9.95/month!! Why on earth is Xfinity taking advantage of a senior community. I won't have nice things to say about this cable service or this company.

I have Xfinity for wifi. They are about 90% reliable. When I bought 2 new LG Smart TVs I went to see the Xfinity store. Sales rep sold us on stream rather than cable box ($12.95/month per box). Loading app was easier than setting up the TV. The next day the app was slow to load, show stalled multiple times then quit. So I went to the store to seek remedy.

My mother has been a Comcast/Xfinity customer for approximately 17 years. In October, we contacted them regarding technical issues and a price increase for service without prior notification. My mother pays $319.00 per month. When we spoke with a customer representative, he offered a promotional watch that would reduce our monthly bill by around $50.00, but required an upfront payment of $23.00 for the watch. We declined the offer, as we did not want the watch, but the representative persisted. He requested our Social Security number for verification purposes, explicitly stating it was not for a credit check, as we had inquired about a phone. However, we subsequently received a letter from Xfinity dated October 17, 2025, indicating a credit check had been performed by credit agencies, potentially in error or without authorization. We discovered that Xfinity staff had conducted a credit check without our consent.

Comcast (Xfinity) is the worse company I have ever had the misfortune of dealing with. For years, there have been service issues, price hikes, incompetent, impossible to understand, foreigners answering the phone who know nothing and have no authority to do anything. I have never talked to a Comcast employee who did not lie to me. They have tried to force me to get a new cable box but refused to put all of the differences between the old system and the new in writing. They have taken away features that I am paying for. They are charging me for a remote that quit years ago. I bought my own replacement from eBay.

Comcast has gone down hill so fast and especially since bring forced to switch to the new cable box setup. Now all they put on is repetitive shows over & over again. No more good movies on movie channels, all good movies are on Sundance with commercials. The screen continuously freezes in middle of shows. All the shows jump to high definition which there is absolutely no clear difference between standard and high definition. Pictures are just as clear either or, but it's their way of getting you to spend more money for less. Meanwhile prices keep going up when they are offering less and bottom line is cable through Xfinity now sucks bigger than ever before.

About two years ago, I switched from AT&T to Comcast. Up until a few months ago, everything was going almost perfectly, but now everything has changed. I don't know if it's because of the large number of staff they've laid off in all areas, but at Comcast/Xfinity, it's a pain to call to resolve a problem. The automated systems don't allow you to speak to a representative to whom you can explain the problem. It doesn't matter if you ask in Spanish or continue in English; it makes no difference which language you choose. I want to make my complaint public on Google, and I hope Comcast/Xfinity resolve this problem as soon as possible. If it's not AT&T or Comcast, we don't have reliable internet options. Yes, there are other people in the same situation; please join in this complaint.

On September 10, 2025 I set up a payment arrangement with Comcast for a balance that I had. I authorized them with post dated checks a payment for Saturday September 13, 2025 for the amount of $200.00 and another postdated check for September 25, 2025 for the amount of $167.23. Well I looked at my bank account on Monday September 15, 2025 and saw that comcast debited my account once for the $200.00 and the AGAIN for $367.23 making my bank account negative.

1000 monkeys on 1000 typewriters would be more effective than Xfinity because it is the Enron of cable. They did not show up to 4 appointments to set up cable but wanted me to purchase a mobile phone. If I were on fire I wouldn’t purchase water from them.

Comcast is the worst cable company that we have dealt with over the past 50 years. Their cable and internet service is often interrupted with freezing video, sound dropouts, and internet outages. They remove good channels from the general lineup and put them in bizarre packages to future jack up their incredibly overpriced service prices - turner classic movies is a case in point. they put in a sports package (really a frickin' sports package) that we refuse to pay for. Our cable bill creeps up month after month as they increase charges for consistently terrible service. The support is absolutely worthless - they've rarely fixed problems and when they did it appears to have been by accident. Oh they don't reimburse you for outages that are their fault. Have yet to deal with any of their employees who were remotely helpful. We'd give them a negative rating if that were possible - they are that bad.

Zav was on time and confident solving our TV dilemma. Dependable, informed and efficient! Don’t bother with waste of your time with online instructions. Deal with a human being! We’re happy to have had Zav from Fresno California as our technician! He has it all together and knows his business! We highly recommend him for his service. He is an asset to XFinity.

I had Xfinity Cable since 2012. I was a platinum customer. Every year my cable and internet went up in price. I would call to see if there was a promotion I could get and they would tell me there was none. I first took my internet out of Xfinity. So I just cable I didn't have the cheap package but the one above that. In June I cancelled our cable. Our house now has Roku and we pay for what subscription we want. There's lots to watch between my subscription and the free channels. I keep getting these email to pay my bill. My bill is 0 zero dollars. I call. The 1st lady was very nice. I explained what's going on and she transfer me to this Rude lady. I tried to explain my bill has a 0 zero balance why I am I getting these email. All she wanted to do was argue with me. I then told her I'm glad I disconnected from their expensive cable and that's why so many people pull the internet and cable out of a rude company and I hung up on her. I blocked that email too.

The foreign call centers will make promises to get you off the phone and then Xfinity will refuse to follow through with the promises that their call centers make. If you want to talk to a manager instead of a foreign call center, you have to wait 40+minutes.

Had 3 tv boxes installed. Tech had trouble initiating boxes so had to call office to finish install. Initially tv worked fine for 3 days then 1 box had Xre-00250 error. After spending 1.5 hours on chat, was told only 2 boxes had service. Added 3rd box for service. Quit again after 2 days. Tech installed a replacement. Worked fine for 3 days. Quit working again. Tech replaced all 3 boxes. Worked for 3 days. Again lost service to another box. Spent several hours on chat with Xfinity to add service for 3 boxes. Lost service to at least 1 box over the next 2 weeks. Had enough and canceled tv service today exactly 1 month from Initial install.

I never have service, out constantly, very unreliable. Sets a time to fix it and never shows up. Took the day off work to be home for nothing so not only can I not watch TV, I took a day of work, lost money and couldn't watch tv

I called David #106 (probably lied about his name and ID) I needed tech support for my mom who is 85. He gave me a bogus number to call. He was unwilling to transfer me. He was unwilling to help period. Now, I'm going to work in removing perhaps 500 clients from Infinity to T-Mobile Hotspot. At least they will walk you through the steps. And or transfer you to tech. I am absolutely disgusted at the service I received. I will be calling the Att. General's office too. This is complete and utter disrespectful, and irresponsible. These people are edlery. You should be ashamed!

Unbelievable! So bad, it is indescribable. Companies doing business in the USA should have (native English speaking) Customer Reps. (On the phone trying to get assistance for 4 hours; nothing accomplished). Since phones and internet are no longer a luxury and required by most companies to accept payments, billing, etc., there needs to be government legislation regarding these companies (price increases, lack of access via phone or otherwise, poor customer service, inadequate coverage, contract-less services, accountability, etc.). Utilities should not make your stomach churn.

I've never done business with a company that has worse customer service than Xfinity TV. All calls are outsourced, the people are hard to understand and they definitely are reading from a script. I could go on and on, but I could summarize it just by saying that if you want constant frustration and waiting times, then this is the company for you. Stay away!

I’ve been experiencing a cable outage for over a week, and my experience with Xfinity customer service has been incredibly frustrating. I spent more than two hours on the phone, getting transferred between at least 10 different agents. Each one asked me to repeat the exact same issue—no picture or sound on my TV—and walked me through the same basic troubleshooting steps.

I just want to share just one of the terrible experiences I have encountered over the years. Last week I spent 45 min chatting with an agent to simply add a channel. Long story short, he never added the channel. Next, Comcast delivers a modem to my house? We own our own modem. This was never discussed. I don’t know where this came from. Another 40-minute phone call and I’m told it’s up to me to return this modem otherwise, I’ll be charged for it! Yet another 42 minutes speaking to his supervisor.

Xfinity is the absolute worst in their customer service system. It's as if truth doesn't matter (promises not kept, having to reach out to them over and over to get what they promised was done actually done. Their pricing stinks and then when you finally cancel they overcharge your partial month as a whole month and hold your credit EVEN THOUGH they repeatedly promised you would get it same day. I have a mile long history of chats (because calling is insanely impossible), and their chat system (even though I never left the chat window) kept switching to different agents after already going through everything with the previous ones numerous times, so had to start over again because apparently they don't read the chat history.

OK, I have had Internet Essentials since December when I signed up and my bill is only $14.95. Now all of a sudden for the last two months I’ve been getting charged $29.95 per month.. I have chatted several times to get this matter taken care of because the nearest store is 30 miles away and you never know what traffic is going to be like. So I was assured that my bill was going to be only $14.95 per month and it has not been straightened out on my bill yet. So make sure that you keep an eye on your bill and keep fighting for what is right because apparently somebody doesn’t want to do their job. Other than the service I love the Internet service is perfect for me anyway. Oh, and I did take screenshots of the two times that the chat person told me what my bill was supposed to be. But when I check online, that is not what is showing. Now I owe them over $50 and now this is going to mess with my credit.

Omg.. I have had a interesting go with Xfinity for the last 2 days. the agents online are obviously incompetent in billing. I'm trying to give them my money and they have me waiting in the chat for 15mins just to send me to another agent just to say let me check the previous conversation just to ask me is there anything you can help me with,,, I told them the issue and they say thanks is there anything I can help you with like I'm in a time loop,,, 5 agents sending me to a different agent or jus not responding,,, to the point have to end that chat,, I ask them to call they refuse,,,

I was a customer for over a decade and watched their service go down steadily the entire time. From their reliability to their fee structure, to their customer service, all of it is horrible. My price however, that steadily increased, ultimately ballooning to $263/month with cable and internet, zero special channels. This company is an outdated dinosaur, grasping at straws, and missing every mark. They refuse to offer a la carte service so while they boast high channel counts, the vast majority are trash you’ll never watch, and by the time you get the lineup you want, in my case was the local sports, local news, Comedy Central, and the Cartoon Network, they put you into a premium category despite not having any actual premium channels.

The only reason Comcast is still in business is because in a lot of the USA they are a monopoly. I canceled my service with them on February 22, 2025. On February 24th they transferred another person's balance onto my account and then withdrew the funds from my checking account. Spent hours on the phone trying to resolve this issue. All in getting is the round around. I have two tickets outstanding and still no money returned. Comcast is a bunch of crooks.

Xfinity television service. Customer service is the worst I have ever encountered in my life. It is near impossible to speak to a human being. The menus that are presented that allow you to go to the next step sometimes do not address the particular problem you are experiencing. If that’s the case, you are out of luck, because that menu keeps reappearing. You cannot move beyond it.

We had the unfortunate experience of having a large tree fall on our house back in August of 2024 and our modem and the TV's were all removed by a disaster recovery firm so we had no access to Xfinity TV, modem or home phone even though we were paying the approximate $255 monthly billing. We contacted Xfinity in early September to see what options we had as it was going to be 6 to 9 months before we would be able to move back into the house.

I was a customer of Comcast/Xfinity for over 13 years. They were a better company way back and it seems desperate measures has turned the company into robot tech support and misleading services. During a call to reduce cost by reducing internet speed and TV channels, I was being pressured to add a mobile service which they said was the only way to lower bill. I refused loudly since the customer service rep (located in Philippines) was persistently telling me lies and would not change my services to the next lowest service as I asked. After over a half hour of refusing to add services to my account, the rep finally did what I asked, so I thought.

They added the NFL ICE CHANNEL. MY BILL WAS OVER 327.00, every month I’m calling them at lest a 4 to 5 hour call, I got Metro cell service for my phone $25 a month unlimited. It’s awesome. I’ve had it for seven years now. I would never change XFINITY. Do not trust. My girlfriend had it. It cost her $500 for one month with their lies of course and with Metro you only have to dial 611 and you get the agent immediately. None of those prompts XFINITY you cannot get the agent. It took four hours for an agent. Soon as I learn how to do the streaming I will go with T-Mobile streaming. I heard it’s excellent. I just do not know how to stream but they have a good Internet connection. Lots of my friends do that so check your bill because they’re always trying to sneak something in XFINITY. They are a rip off and I would never refer XFINITY. Metro PC is awesome. T-Mobile or Internet I heard is awesome and they run lots of specials.