About Xfinity Cable TV
Comcast Cable Service offers cable services to residents of Canada and 36 U.S. states. It has live and on-demand services. Comcast also works with Netflix, Hulu and other streaming services.
Overall Satisfaction Rating
- 5 stars
- 4 stars
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- 1 stars
- Plan variety
- No-contract options
- Flexible channel packs
- Service can be pricey
Xfinity’s cable plans offer something for casual and avid TV watchers alike, with plans ranging from 10 to more than 250 channels. Costs can be high, but the company’s attractive features may be worth it to some customers.
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Very difficult to cancel. They harass you to stay with them. They ask invasive questions and pressure you. They also raise their prices frequently and know how difficult/time consuming it is to leave.
Do not I repeat do not use this company for anything. After 4-5 years of horrible service, horrible customer service and overpriced each month on your bill. I would not use them or recommended to a teddy bear. The outages are extreme no money back of years of this huge inconvenience. Bill plan 130 a month then jumps to an 130.00 dollar increase. Just charging folks whatever they want and threatening emails are excessive "If this is not paid if this is not paid". The verbiage is terrible. Please do me a favor and disconnect. But would not act like this for credits on my account which I never got in 4 years. Excuse me pennies 20.00 to turn around and charge a late fee while trying to rectify an issue. I can write a book about these scams. Hope this helps to many other great companies and apps out here. Run from these people please.
Have had Xfinity cable TV for over a year and have had issue after issue; loss of signal, numerous glitches in the signal, having to reboot cable boxes time and again. Mssg windows that appear on screen and won't go away. Customer service reps from India who are next to useless, the list goes on and on.
Comcast Xfinity mailed me two new cable tv boxes that I did not request and did not need. But I self installed the new boxes and returned the old boxes as they requested. They stated that there would be no difference in billing. However, the new boxes do not display the channel numbers. This is a reduction of services and, in my opinion, should result in a reduction of fees. I have talked to Comcast Xfinity Customer Service about this issue but they are unwilling to reduce my cable TV bill.
Customer service is terrible. Tecnical Suport is the worst. Customer service sent someone that actually never came but called me saying got fixed? The service is never fixed. They sent 3 updates to the modem that it’s terrible.
Internet disconnects every 5 min or so. The other day I counted 33 modem restarts in 1 day just while I was awake so you do the math and it's a brand new modem that the 3rd tech provided. My girlfriend and I switched from AT&T to Xfinity for the "faster speeds" in our area so she could start her work from home job. Well needless to say she can't do that now and we have had 5 visits from techs in 3 weeks and still nothing has improved. When they show up they leave before making sure it's fixed. They are coming out a 6th time this Friday to try changing more wires. Lol. I'm going crazy over here. Haven't had reliable internet that last even 1 hour since September. Unacceptable. I'd rather have 2mb a second speeds with a company that actually provide a connection over this steamy pile of garbage any day of the week anywhere on this planet.
We can't wait to get out of this mess and wake up from this useless service nightmare. I drop my connection all day long. It shouldn't take 6 visits and a supervisor that's come twice now just to have service in and out all day and night I can't even use wifi on my phone with everything else disconnected without dropping my connection that's how bad it is. I live in a apartment in a medium sized city. Come on fix this!!!
It would do Comcast a world of good if Spectrum were allowed to compete in our area (Florence Alabama). Xfinity has connection issues, and when it force reconnect it takes from 30 to an hour to reconnect, frustrating.
My 91 year old mother is not tech savvy, but relies on Comcast/Xfinity under duress (because there are no alternatives in her area) in order to watch TV and stay in touch. Over the course of 2021 they have raised prices from $50 a month to $81 a month, an increase TEN TIMES the US inflation rate, while at the same time cutting her download speed in half. The Internet has become a household staple, like water or electricity, and this giant monopoly should have some constraints over how much they can gouge their customers. Although it's unlikely to do any good, I've filed a complaint with the FCC and would encourage everyone who's outraged by this predatory pricing to do the same. The site for a complaint is: **. Speak up!!
I am a senior citizen and on a budget. They put Turner Classic Movie Channel onto a huge sports package. I don't even watch sports. My bill goes up every month. When I call customer service they say it's taxes, when I go into the store they can't even print off a solid monthly price of my bill. Shady business.
I guess the first thing that comes to mind is my shock that anyone, anywhere has good things to say about this company. I'm convinced that the only reason they're still in business is that in most markets, they have a monopoly. There are simply no other options for tv/internet. I've had Comcast/Xfinity in several different homes in several different cities in Florida. They have the absolute worst customer service I think I've ever encountered. The local (fill in the blank) DMV may be worse, slightly.
The broadcasting selections are mediocre at best and their internet is continuously being throttled. I was absolutely overjoyed when I finally fired them for the last time in 2020. I now have Verizon Fios and have never been happier with tv and internet service. I guess, for those that have stock in Comcast, it's a good thing they spend so much money on the cable lobby in DC. Otherwise, they would be pushed out of the market for better, more reliable tech.
In August 2021 I received an overdue bill on an account that was not mine. It was from an address I lived at 20 years earlier. To say that getting this fixed was hard is an extreme understatement. If you don't know, Comcast has almost entirely outsourced their customer service. That's fine. I get it. It's a business and they have to make money. But to outsource the fraud department? That's really stupid. Trying to communicate what should have been simple was difficult with people that speak English as a second language.
Long story short, Comcast ended up sending a bill that was not mine, to collections. The only way I found out was through a credit monitoring service. They have my phone number on file and didn't even bother to call. They sent an email that ended up in a junk file that I didn't find until much later. This may not seem like a huge deal but for someone with nearly perfect credit, it caused some sleepless nights. If you have no other options, grit your teeth and do it. If you have absolutely any other choice, take it. Comcast is an absolutely horrible company. Too bad zero stars isn't an option.
Xfinity sent a technician out to fix a modem issue I was having. Gregory was excellent. He was polite, followed COVID protocols, and fixed the problem. However, my concern is with the working conditions this young man was exposed to in order to do this job. After I saw what he had to do in order to test the system, I told him I'm not sure I want cable this badly-- I have a picture and hope I am able to post it. He had to extend a ladder to a wire and attach it to the wire. The ladder's only support was the wire itself. Xfinity should have sent a truck with a bucket for this young man. I'm sure he doesn't get hazard pay.
Once he got back on the ground safely I asked him how old he was. He told me he was 26 years old. My son is 24. I couldn't image my son doing this. Xfinity needs to ensure the safety of its employees in this type of situation. I'd like to know why he was sent with only a ladder instead of a bucketed truck for extra safety. This company is making lots of money. I'm sure Xfinity can afford to equip these workers properly. Thank God he got down the ladder safely.
Xfinity Cable TV service is very unreliable. I have had several issues with bad connections and they have not been able to fix the issue. It is so frustrating paying for premium service yet the tv service is highly unreliable. I am dissatisfied with Xfinity Cable TV service and I do not recommend their cable tv service.
You can’t talk to anyone. No one knows how to get you the help you need. They never do what they say. People who work there do the minimum. No pride in their work. If there was another place to go I would!
I’ve been with Comcast for over 20 years and must say this is the worst experience I’ve ever had with them. I recently moved service address and cannot get adequate assistance to connect service at the new address. I’ve called multiple times to get assistance and many Comcast associates seems to be reading a script but have no idea how to help you. Instead of helping or saying they cannot help you they transfer you from department to department. For the past 3 days, I’ve called repeatedly and it seems impossible to speak to a supervisor. I’ve been lied to stating that I’d be given a call back and still nothing.
For the past 20 years, Comcast payments are auto drafted from my account. I work from home and have not been able to work home due to Comcast’s inability or willingness to help customers. I’m so disappointed. As a result, I’m now looking for another service provider. My loyalty or 20 years of on-time payments means absolutely nothing to them. Shame on COMCAST.
All are too expensive. Changing providers doesn’t always solve the problem. Been through some others. Didn’t like Directv. Long time customers don’t get breaks. Am not able to hook up other antennas. etc.
Monthly bills kept increasing! And I am a senior on disability and can never reach anyone to talk to about my bill! Started at $99.00 and now has reached $183.00 per month and no extra channels! Just ridiculous! Thank you! Ron **
(Adrian from customer service). They increased the price and they can't credited the increase base on a new special. I have to pay the full amount and then I will get a credit. They steal your money and there isn't someone that could control what this company does.
Primarily satisfied with service. Plenty of channels to pick from as well as a variety of different paid apps. The downside is that this has gotten more expensive over the years. The introductory rates are okay, but then they charge too much. And other apps like HBO, Showtime, Netflix, etc. are a bit too pricey.
I'm moving and have been unsuccessful trying to get me service transferred. I been on phone for over 4 hours. 3 different phone conversations and was lied to. Was told someone would call me back. I was told if I canceled I would be charged a fee but am I supposed to waste more hours which I don't have to transfer service.
My only complaint is they don't have tech support that can access your computer and fix your issues. They have to tell you how to do it. A total waste of my time and the support tech resolving the issue..
I have been paying for internet service since March 2020 and I'm lucky if I've been able to access the internet 12-15 times in the past year and one half. I've had Xfinity out to make repairs four times and they are unable to make it work. When I attempted to cancel the internet portion of my package, I was first told I could only have cable tv/internet or cable/phone service, not just cable tv. Then they changed their mind and said, yes, I could just pay for cable tv at the same price I was paying for both. I'm still paying for a service that does not work because it is cheaper than what they offer. Needless to say, I have been unable to work from home during the COVID crisis and have been fortunate enough to have my employer allow me to work from the office.
Xfinity/Comcast provides a solid service. The internet service is one of the best around. We dropped cable TV as it just got too expensive for our needs. We use an antenna and stream other platforms. If there was another competitive internet service with the same speed, we would switch as it could bring prices down for everyone.
A point that I find particularly annoying for me may not be pertinent for everybody. Every night, at 03:30, the system backs itself up and downloads any updates interrupting viewing for 5-10 minutes. I get it that most people are normally sleeping and do not even know about the interruption, but I do and it irritates me every night.
They are a monopoly and a scam. I hate the cable company. The service sucks and I pay way too much money for what I get. I wish someone would come up with another alternative. It is the worst ever. Let me finish this.
Started with a 64$ plan then to $78 then without notice to $100. All this for Internet ONLY with no cable box or modem! Charged me for Showtime which I didn't know I had. Then billed. This company has the continuous balls to keep charging for services keep increasing prices, and expecting to pay.
Good, reliable service, but many unwanted channels. Everyone could say this though. Wish there was a la carte for what we actually want and charge less. Internet speed is good and the phone service is also very reliable.
Xfinity and I have a love/hate relationship. I love their system and how it allows me to have "Favorites" and even mark my favorite actors/actresses, while searching for all of the films and shows they're in. It records multiple shows at any one time (4 or 5) and the cloud-based DVR is awesome because it doesn't require a box and I have 57 movies and am only 46% full. HOWEVER, their service is always inconsistent, their management 'claims' to follow-up and I've NEVER had anyone actually follow-up or return a call. The only time they're adamant about communicating is about their bills... Sad and disrespectful.
Quality of the cable service is very good. Customer support can be questionable very frequently. Keeping a current customer with good support and service is a top priority. This is not always the situation.
As with most companies they are the only game in town so very expensive. I am at the mercy of the channels they state I can get and they can change or eliminate what I have access to at any time - which has happened. As for equipment and cables, no notifications that I am ready for an upgrade. I am only made aware when I have an issue they cannot take care of via the phone. And the Customer Service via phone contact is so so at best. I am looking for alternatives.
My relationship with this company started off rough initially, however their customer service and accessibility has improved. I do have to call every year or couple months to inquire about any new packages for current customers. However, my cable and internet is reliable.
Xfinity Cable TV Company Information
- Company Name:
- Xfinity Cable TV
- Formerly Named:
- Comcast Cable Service
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