Comcast Cable Service

If you can avoid this company as a provider, I would recommend it. It is impossible to get timely responses to broken service outages. On Demand is frequently out, at least several times per week. Near two hour waits trying to reach chat representatives, only to be disconnected from chat. Automated computer canned responses from the chat department. 72 hour waits for them to even look ok at your ticket and then an additional day, or several days to get them to address issues. $10 a day credit for lost service, not even close to how much 4 premium channels are costing one per day day while one waits for service repairs.

Got rid of Comcast 30 years ago because of double billing and nickel and dime increases. Decided to try Xfinity in August, was told by salesman no increase for 2 years. Bill has already gone up 5 dollars, same old nickel and dime raises they have practiced 30 years ago. Was told increase is for equipment so I guess it does not matter what you sold. It will always go up.

Over my 15 + years with Comcast I have had many (many) billing issues with Comcast. I've always been able to resolve them but only with a considerable amount of persistence and investment of time. Recently they initiated a 'collection' on an account that was closed nearly 12 months ago when I sold my home in IL. I was told that because I had a 2nd account with them in FL that there would not be an early termination fee. I never received a past due notice on this closed account and only because I have a 'credit monitoring' service was I aware this had been initiated. This irresponsible action caused a negative impact on my credit (which is above 800).

If I could rate zero stars, I would. As the president of a deed restricted community, I have tried for over three months to have repair services completed on the Comcast Pedestal stations, without luck. Each phone call, I am told “This has been escalated and you will receive a call within the hour” Nothing... 245 homes, 12 pedestals on my street alone...broken, knocked over, or completely exposed to the elements. If you’re not hung up on, expect to be questioned as to why you haven’t secured Comcast services. Have no worry! You will be transferred a minimum of four times, in which they will attempt to reassure you that they are working on the issue. IF they can find your ticket number...since their only concern seems to be sales and not current customers nor keeping their property/equipment in working order, it begs the question. Would 245 homes switching to AT&T fiber be enough incentive to return a phone call?

Problems from day 1 my bill was suppose to be $117.96. Instead it magically ended up being $180 a month. For 7 months running after them to rectify these issues never happened. Now they shut my service down. No one ever calls you back or gets back to you after over 20 hours on the phone in the past week. All they keep doing is passing me down from 1 person to another. No one there cares or wants to help. Please if you have any other options DO NOT USE THESE THIEVES.

I am a customer of Xfinity from past few years. Now I have moved to new place and since 1 month I am struggling to get the service but they are so pathetic not responding to queries and keep on asking us to call again and again for other departments for updates on our tickets.

I have a live line down in my yard. I called Comcast to report it 3 times and each time I’m on the phone over an hour giving all the same info. I called 2/25/19. Nobody came to fix it. I called 2/28/19 and was told they come 3/1/19. Nobody came. I called 03/10/19 and was told somebody will come 4/2/19. There is a live wire running from a power line to my house and it’s laying on the ground. Then they actually have the audacity to try and sell me more services!!! AT&T always comes in 24 hours. When that line is put back in the air, I will be returning to AT&T!!!

Comcast stated there would be no increase in price when switching over to X1 boxes. This was triple checked to ensure it was the case and then all of a sudden the bill went up $40/month. They failed to honor previous monthly charge and made excuses the whole time. Cost went up with no notice or attempt to rectify. Total liars and horrible way to treat long term customer. Should be ashamed of themselves as a business... They won’t be around in 10-15 yrs given various streaming services and their treatment of customers will just expedite that.

I have read many of the reviews and I am perplexed by the amount of negative reviews. I must be one of the lucky. Today, I called and it took about 10 minutes to get off of that stupid loop of computer generated prompts (my only problem with them). Once I got through, I spoke to a woman (Dorian???) and she was delightful to speak to and helped me cancel many things that I didn't need to help reduce my bill. By the way, yes, Comcast upped the bill $43.21 from January to February and no real explanation on the bill, which prompted me to call them.

EXPENSIVE FOR WHAT LITTLE YOU GET FOR BASIC! Every additional channel adds $$$$ more to your monthly bill! I don't have much fancy choices from which to get into trouble - but my bank sure does!!! The bank leaves a message EVERY day on my online statement that they have problems delivering emails to my account and to correct my address/email info. I update the info frequently - nothing changes. UGH!!! For the $ billed, you'd think they could work it out with the bank.

They do not care about us customers. I’ve had their services for over 5 years. Prices increased without any notification and the services remained the same. There’s no loyalty to current customers, because as soon as you call to complain, they tell you to cancel and check back in a year for other promotions. I’d rather pay more at AT&T.

I use Comcast only for their internet service, and they’re essentially the only high speed ISP in my area. I have been using them for five years, and the service is average. However, in the past year I have experienced a higher number of non-weather related outages, which happened to coincide with an increase in my internet bill. I don’t think it’s a coincidence, but I do feel like if I’m being forced to pay more than I should be receiving better quality, more dependable service. Instead, I get the same average service, if not worse due to the increase in outages. The most recent outage occurred shortly before I completed a grant I had spent 3 hours writing, resulting in a missed deadline for a chance at receiving funding for my non-profit. It was a very frustrating experience. If I was given another option to join a provider that gives me comparable, if not better, service as Comcast, I would switch in a heartbeat.

Price is too high. They raise the prices every 3 to 6 months every time they add channels. Does not give the loyal customers a break unless you beg for one. Customer service can be a challenge at times. They need more training.

They are the only internet service in area. They're way behind the keeping up with their equipment in my area. My 2 year contract was up and price doubled. Had turn in all my extra converters. They want to charge me for a Dvr and cannot do what it is suppose to be. Was Told that they would extend the promotional. Had 3 reps tell me. Then got the bill and it was charge. Called. Told, "Sorry. Promotional not available." Also my bill never match new contract. Call and told, "Look at your bill. Explains it." I look. Still don't add up. Was done. Ready to cancel and was told was past 30 days and will be charge early termination.

Comcast customer for 20 years, they keep gouging the bill every other month for 10 minute overage on the telephone or some other service. They have been charging me $11 a month for over year for services not included (two month rebate, will not refund the entire year). Their agent stated I should have caught it after I called them out on the overcharge yesterday. Received a bill last month for forty dollars more a month, I called them and their agent stated, "Your contract expired." Maybe Comcast should give you hint before your contract expires.

Horrible Customer Service, even the Supervisor from the retention dept. gladly suggested canceling my services. Comcast doesn't honor the pricing for their contract and when coming to the end of the contract they increase the prices to force you to renew their contract to keep prices they promised you.

Comcast commitment to honor what is offered is a total lie. They wasted my time on the phone on hold, on chat, they bounce me to another rep or transfer me to a survey. 3 representatives on 3 different occasions offered, verified a promo, now they are reneging on it. As a 90-year Korean War Veteran, I am offended by Comcast lies now and in the past. Every time I sign up your agent says I can get the same promotion after it expires "just call Customer service" "you are a valued customer and we thank you for your service". Yet it never happens unless I call for days to try to get a hold of someone that can help that is not in the Philippines and has no decision power.

I have been paying for internet service from them for over 4 years. It constantly goes out and requires me to do multiple resets just to get it to function again. I’ve called many times complaining about how I’m paying over $120 a month for service that is inconsistent at best, especially when I use less than 1/3 of the data being “given” to me... This company clearly does not care in the least for their customers. They just count on our lack of alternatives to continue to screw us over and swindle us.

I'm stuck with Comcast because of my contract, which I should be able to break it without consequences. I do my part. Pay always on time but they don't provide. Sometimes nothing for days because they don't have enough technicians who should solve the problems immediately, and now I'm talking when something is wrong outside of the house. Besides that I need to call them monthly for a troubleshooting, because out of nowhere I don't have service. And I tried using their app to do that for myself, but that is just as ** as their service. Anytime I have to call it takes forever to get through the machines. Its just pain in the... I wish I knew these before I signed a contract, and even that would expire by now. But I upgraded recently for more channels so they gave me 2 year sentence with them. Just great.

I have been with them 3 years. Every year they raise my rates. Even though I had a 2 year contract. I cut the cord this past month. I paid my bill on 2-15...they had raised my bill from $171 to $204 per month. So $204 on the 15th of Feb. Then I canceled my service on the 18th of Feb. Turned in my equipment on the 22nd of Feb. And my refund is $37.11. How is this possible when they said I was prepaid...a month ahead? They are crooks! I will never go back!

Horrible customer service. I will be leaving Comcast after this. My 5 year old son purchased 112 dollars in movies one month. I called and explained my 5 year old rented them thinking they were free. The guy was very nice. Credited me for all the movies. I couldn't have been happier. Then next month's bill shows up with charges of 112 dollars for the same movies. Called customer service. Was told I was wrong and I had to pay the entire amount. Was treated badly and basically called a liar. After a while I decided to call and ask for a supervisor. Was told they were busy so I talked to her. Same thing. Get the runaround. Oh they blamed it on different things. The billing cycles were different. Had to have been rented again. Told I'm wrong. Different movies. Rented bunch of **.

I am a US citizen and have been ALL of my life! I’ve called Comcast “4” FOUR times already today to get assistance with my cable and WiFi suddenly going out! I have been hung up on, disconnected and transferred due to not being able to find my account, trying to charge me $99.99 to send a representative out in TWO “2” days AND because I can’t understand less than “50%” of what these foreigners are saying!! I just want what I pay a gross amount of my monthly income for!!! Here I sit paying $190.00 a month for nothing!! I can’t get help or the help I am offered will come out in TWO “2” days for a fee of $99.99 to fix THEIR problem!!! I hate this company! My contract is up in March and I’m gone! DO NOT DO BUSINESS WITH THIS JOKE OF AN ORGANIZATION!!

My frustration is paying for a premium service that is not consistent, having customer service people who make promises they should not, and the customer not having proof of that conversation. The past year has been challenging with Comcast. Rude customer service, denied credit promised.

Comcast is a rip off. I’m paid my bill every month and sometime I pay twice a month because I’m on social security. Now they say I’m 60 days behind and when I move I’m paid them what the my account said then come to find out I owe them a extra 100. Only time I fell behind was this month 'cause an emergency. Now my bill is 600 some dollar. They is a rip off. Charges coming out the blue and everything they said I didn’t pay in December but they see I paid 3 time in November and they know social security work but they say that payment wasn’t for December. Don’t get their service.

On 2/14 a competitor of Comcast installed their fiber optics and by doing so crushed Comcast’s fiber optics. Since I live on a dead end street (small # of homes) only 3 of us lost all services. The others homes on street do not subscribe to Comcast. According to Comcast the service will not be restored until 2/19 (6 days)!! On the 14th I was given an appointment for Sunday 2/17 for in house service even though I told them what created the outage and in addition they made an appointment for 2/19 for outside service.

Comcast should never be an option for anything. They have the worst customer service that I have ever dealt with. Their communication is almost nonexistent when you need them to do something. No service at all is better than Comcast. One department doesn't know what the other department is doing. I could go into specifics but I don't want to waste anyone's time.

Their customer service is unable to help at all and keeps repeating instruction that is not applicable to billing. Their wifi service keeps disconnecting and their technical service can't help either.

I have been with Comcast/Xfinity since Aug 2018 in Ladson SC. For the past 2 months the cable goes in and out. I can’t watch my records because how the cable is so messed up. I am always calling them to get it fixed. They reset the box every time and it works for about 2 days and then it messes up again. So I try to reset it and then I call them. I ask every time for them to send someone out - they tell me they can’t. Then Friday I was able to get them to send someone out on Sunday. Then Saturday I got a call saying my appointment is cancelled. I called them and they said well everything is working on their end. Well my box has said Boot on it for the past hour. So I started yelling and they finally gave me my appointment back but she told me I would have to pay for a service call. She said since there was nothing wrong on their end that I would have to pay but if they found something wrong then there wouldn’t be a charge.

We shut down our Comcast account once we moved. We were told by Comcast that our balance was zero and they thanked us for our three years of business with them. Fast forward 8 months later and we see our credit score drop by 50 points. It turns out they passed a 73 dollar bill to collections that we were never made aware of. It is total bs, if they wanted an additional 73 dollars all they had to do was call us. Instead they pass a bill to collections after telling us we owed zero dollars. Smdh. STAY AWAY! I wish I could give them zero stars.

I received a letter from SouthwestCredit Collection Agency on February 8, 2019 demanding payment of $886.68 for Comcast services. I have never used Comcast and Comcast does not even provide services in the area where I live. After talking to SouthwestCredit, I contacted Comcast. Even after acknowledging that neither my name nor my address is in their system as a customer, Comcast refused to resolve the issue.