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About Xfinity Cable TV Reviews
Comcast Cable Service offers cable services to residents of Canada and 36 U.S. states. It has live and on-demand services. Comcast also works with Netflix, Hulu and other streaming services.
Pros & Cons
- Plan variety
- No-contract options
- Flexible channel packs
- Service can be pricey
Xfinity’s cable plans offer something for casual and avid TV watchers alike, with plans ranging from 10 to more than 250 channels. Costs can be high, but the company’s attractive features may be worth it to some customers.
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Reviewed April 3, 2023
On March 5, Xfinity interrupted my service, with no kind of extension, incentives after being with them for so long, and I am so angry, so on the March 30 after being without cable and internet, I made the payment like a fool, because they told my services would be restored, and today I get a text, saying I need to pay an additional amount or they are going interrupt me again. I made the payment with the understanding that I would be given a little more time, and they are being completely difficult. When they are not sending a barrage of texts long before the bill is actually do, it is as if they look for ways to try to harass someone, it is really too bad they do not have any competition.
Reviewed March 26, 2023
Xfinity is the worst service in the world. My cable line is melted and it's melted going to my box. Apparently they do not put that as priority. My home is at risk of fire and I've been trying to get someone here since 7am this morning. It's 7pm now. They have no technicians available. They are putting my life and home at risk. This is a fire hazard that should have been top priority. Since they don't think so I'm gonna escalate my bbb complaint. As safety should be first priority for Any company.
Reviewed March 20, 2023
This has been a disaster from the first day. Pricing way above what they promised. and the service is the worst!!! None of my equipment has worked, even after I personally went to the store to replace them/(one did get better).
Reviewed Feb. 25, 2023
I signed up for Xfinity 125+ channels. But the advertised playlist when you sign up and on their website in not what you actually. Xfinity lied about their channel lineup. Not as advertised. Service was horrible. I spent 1.5 hours with service getting the run around. And they basically told me, "Too bad. You're out of luck." Xfinity mislead me with false info. A bait and switch best describes their tactics.
Reviewed Jan. 7, 2023
Good company, customer service is ok, their techs like to make fun of their customer's house or tv instead of giving them a cable box. They ordered the tech bring them a box that doesn't work on the customer's tv.... When I ordered internet they wanted to sell me a phone without telling me it's an mvno from Verizon not exclusively Xfinity and the price is ridiculous.. paying for internet and phone is too much money. They should be honest and tell customers that their phones come from verizon towers and they are mvno and not xfinity.
Reviewed Dec. 6, 2022
After several years of being an Xfinity customer we kept getting nickel and dimed, every month. This past month our bill jumped $30.00 with extra fees. We called and got someone from overseas to service us. It was a very long and frustrating process. We decided to shut our service down at the end of our billing cycle. They turned the cable off in the middle of our conversation, and even though they said they'd turn it back on it has yet to happen.
Reviewed Nov. 26, 2022
Feel like I'm being denied service. On Wednesday Nov. 16, 2022 I received a message when I used the on demand screen has a title that said something about replacing my box. I read this it said something in summary that my box needs t be replaced there doing some updates and that my box will stop working Dec. 6, 2002. No problem I know my box is old. I believe was next day Thursday when I called and mentioned that message and needed a replacement box. I believe it was Tuesday Nov. 21, 2022 that received the box from them. Get all hooked up as instructed and could not get the box to go past first 2 screens (welcome and something about loading).
So I called and explained this issue to a very helpful agent. She tried her best to help and after going thru multiple steps and getting help from others I think realized the box I was sent was the wrong box, it was a "secondary box" as explained to me meant it was if I had more than 1 (main box) and would not or couldn't be activated (my summary) I was assured that I would receive the correct box and not be charged shipping. I never got a emal or text saying anything about tracking or the order so I inquired thru there chat. At 11:52am Nov 23, 2022 I got Sagar who in brief assured me I would get the correct box.
Yesterday Thursday Nov. 24, 2022 not receiving any notification I reached out again about it I was assured again I would receive the " correct box" and that it would arrive today Nov. 25, 2022. Several people assured me I would get the box but still not received any notification (tracking). Call Friday Nov. 25, 2002 and get told that they see no order placed for this "correct box" and no box has arrived today. I was given a "order confirmation number" by Chris which I found out or was told was just the chat id session number Thursday.
Not sure why this became a issue change box and the plan name change seems simple. I was basically told I would get no box and more or less be on my own after Dec. 6 2022, the date stated that my current box would not work due to updates on their system (summary). So in my opinion seems they will be denying me service past dec. 6 and not sending the correct box when I should of received the correct box to begin with no fault of my own here. I do not believe I should of been misled and sent the wrong box to have them deny sending the correct box when told that it was sent and I would receive it.
This request or requirement made Friday Nov. 25, 2022 if correct should of been told to me days ago and explained. I should of been given a tracking number or something for this box they said was sent never got one. I shouldn't be penalized for them not sending the correct box (one that would work) and don't believe I should be losing service as a result.
Reviewed Oct. 5, 2022
There used to be Comcast offices within a few miles, however these have all been closed and one is forced to drive 30 miles or use the chat agent or phone options. A couple of buttons on the remote were not working properly, would have to press 5-10 times for it to transmit. So I tried to order a replacement via the chat agent. After 10-15 minutes I thought I was all set. However the Comcast agent then tried to walk me through setting up the existing remote for the TV. Again had to explain the problem. After confirming address etc., was advised there would be a $5.25 shipping charge. Advised that would be fine (thought to myself if Comcast was closing all the local offices they should bear the shipping costs).
Agent sent an email that I would need to click ‘Accept’ to complete the transaction. The email did not mention what it was for, what the charges would be, and was even trying to change my account to automatic billing. EMail did not appear to have anything to do with getting a replacement remote. Spent over half an hour and accomplished nothing. Instead purchased a new remote from Amazon. Frankly if one has another option for TV/Internet would advise to not use Comcast.
Reviewed Oct. 1, 2022
Worst customer service. They sent me the wrong equipment. I returned the equipment to the store, the store gave me a direct customer service number. I called and they sent me to another store. That store told me that no store in the state of Florida has wireless boxes as they have a shortage of them. He referred me to call customer service again. At this point I am paying for a service that is not being provided to me.
Reviewed Sept. 17, 2022
Just upgraded my XFINITY TV box... Xfinity is now sending the XR15 remote control, replacing the XR11 model. The XR15 is much harder to use! The buttons have no "feel", and most of them are the same color black as the case. The button for the last viewed channel is identified by a left facing arrow. The button for the information screen is identified by a lower case script i. Confusing!
The main buttons for up, down, left, and right are stiff to operate, hard to find by feel, and are not backlit... In a dark room they are unidentifiable by sight or touch. This makes trying to locate and use them frustrating! The power button is very small, located just atop the channel up button, making it all too easy to change the channel while trying to turn off the power. It too is not backlit. Compared to the XR11, this XR15 is smaller over all, so all of the buttons are smaller. After my wife threatened to throw the XR15 thru a window, I placed an order for an XR11 controller thru a third party (Xfinity no longer offers the XR11). The XR15 will now go in a drawer until such time as I cancel Xfinity or get another upgrade.
Reviewed Aug. 14, 2022
As a brand new customer, I am less than satisfied with how I have been treated by Xfinity! I bundled land line, internet, and TV service. I was told via phone by the rep. that there would be no installation fees/charges. I'm now being billed $39.99. (LIE # 1). The installation tech. that came out, spent 5 hours at my home, with 2 TV's not getting Xfinity service when leaving. The tech. said to buy any ROKU devices and they will allow my 2 TVs to get Xfinity service. (LIE # 2)
There are only certain ROKU's that are compatible with Xfinity streaming Beta. The tech. said that within 2 weeks that the orange cable he laid on the ground from the outside box to my home would be buried. (LIE # 3). When contacting Xfinity customer service they indicated that the tech. never put in a request to have the cable buried which was a month a go. My $140.00 bill is now $200.00. We are guessing that based on Xfinity's actions that they in fact do NOT want our business, as actions speak louder than words.
Reviewed Aug. 8, 2022
My mother's Comcast cable box went dead last week, after very little help by phone we drove to another town and exchanged the box. In the set up instructions it says to go to Xfinity.com/activate. That website only has options to download an app on a mobile, she doesn't have mobile phone. When we call the pre-recorded message says there is an outage but her other tv and box is working fine so there is no outage. She pays over $1600 a year for cable and been a customer since 1972. I'm begging her to drop Comcast.
Reviewed Aug. 1, 2022
I am going to try to limit this review to the facts of my experience. I signed up for new cable and internet service in late May, 2022. I purchased my own router and had Xfinity mail me my cable boxes. I was able to set up one of the cable boxes, but when I started using it I noticed that several features weren't available, like recording shows and other DVR services. I called Xfinity and found out after talking with an associate that Xfinity had shipped me an extremely outdated cable box. The associate was shocked because it was a box that had been out of use for quite some time. So, I took the boxes to an Xfinity store where I was able to replace them with current version boxes. I was able to set up the primary box, but the second box was not working.
After calling Xfinity they sent out a technician to look at the issue. The technician wasn't able to figure out the problem but thought I might need a wireless box instead. The technician also said that the wireless box would work fine with my existing router. I went back to the Xfinity store and told them what the technician said, and the associate in the store told me he had submitted an order for a wireless box and that it would be shipped soon. Fast-forward a week or so and I hadn't received any order or shipment confirmations so I started a chat online with an Xfinity associate.
That person had no record of any order, the technician visit, or my visits to the store and was not able to help. I was transferred to another technician who said they would ship me the wireless box that I needed. Fast forward a few days, and a package arrived. They sent me an internet cable. No wireless TV box. I attempted calling Xfinity at this point but the robot lady on the phone wasn't able to answer my questions or get me to a live person so I started another chat. After chatting with several associates and asking for a supervisor, I finally got to a supervisor.
The supervisor said the issue all along was that I couldn't have a wireless TV box without an Xfinity router. The router costs about $14 per month because you have to rent it. I asked if they were absolutely certain that was the issue and had them confirm again that there was no way to use my existing router with the wireless TV box. The associate said he was absolutely certain. So I signed up for the router service. In a couple of days I received my shipment of the Xfinity router and wireless TV box. I decided to try to set up the TV box with my existing router just to see what would happen.
I got an error message on the TV and was told I needed to call a number on the screen. So I did, and after a long discussion the associate was able to get the TV box hooked up with my internet and it worked with my existing router. Xfinity is clearly trying to steal money from customers by claiming false information to make customers sign up for their router rental. My experience was just crazy. The support staff is largely incompetent and there is no record of prior discussions (or the staff is too incompetent to read the notes about prior discussions). Please be cautious when using Xfinity. They will lie to you in order to make a profit.
Reviewed July 27, 2022
I have been a customer for 7 years. One day I wake up and have none of the channels. I called Comcast they go through the normal procedures to fix the issue. After four different Representatives I am told that the package I purchased in 2016 no longer exists so I have no cable channels. All I have is basic. If I want my channels restored I have to pay an additional $40 a month. The package I had was affordable and I told them I could not pay any additional. If I were to cancel cable altogether just to have internet I would be paying the same amount. Basically my hands are tied in order to continue work I have to keep the internet. But now I have no cable channels.
I am confused as to how you can do this to someone who's been a customer for 7 years. Did they think I was just going to say oh I will gladly give you $40 more a month. No sorry it doesn't work like that. People work hard for their money and this is not fair. And I'm wondering if it is not illegal. Very very unhappy with comcast.. Wondering if maybe I should hire an attorney.
Reviewed July 19, 2022
Stay away from Comcast. One, it is state mandated that a child in school have free access to WiFi. Two I contacted the company about my bill that tripled within 30 days and was told of charges and a payment she couldn't see. Third, I asked if this call was recorded many times and the only response I got was sure. Fourth she stated that she would have to call me back as she was getting off but later stated after I called her out and asked to speak to a supervisor then asked what region and is my current time in my location. This is not acceptable on a customer service level as that is a violation of HIPPA. I then asked if my bill would be reduced as I was never given an answer. I asked for her ID number; she never provided it nor that of a contact name.
If you only gave me a five dollar credit for cameras I am paying more than five dollars for a month and no monitoring then why buy cameras from you to protect my home. If you can't uphold your mission statement which reads in part Comcast's mission is to create "incredible technology and entertainment that connects millions of people to the moments and experiences that matter most." It's able to do this through its vast portfolio of subsidiaries such as Universal Pictures, news such as NBC and ways to connect with people online such as Xfinity. Then why offer service? You can not back up only to pray for those who only want to enjoy TV, and so forth without being told false statements.
At the end of the day is it that of gaining numbers and losing that of a customer. Where are the morals and values that were once served to honor not only the public but the children that rely on the WiFi to get an education. Did you lose that for the value of a dollar? Sadly I have no choice but to stay with this company to provide a way for my son to obtain an education knowing that the company will only find a way to make a dollar. On the backend knowing that even though we pay monthly for service they have a grant under COVID to obtain kickbacks. Look at the facts: free WIFI for kids has not been cancelled but yet you pay monthly for a package that was promised as free. A product to protect my home is only valued at five dollars credit. SO ask yourself is this company here to help us and the children take what we have.
Reviewed July 8, 2022
Customer service is awful. I constantly have problems with the service and equipment. It is very difficult to reach customer service, and when you speak with a technician they are no help. I am ready to ditch Comcast.
Reviewed June 15, 2022
I am an existing Comcast customer, largely because they have the fastest internet speeds in my area, and there are few other viable options. I have their cable TV service only because it was cheaper with a bundle. Comcast informed me that I needed a new cable box to take advantage of all the services I am paying for. So I agreed and they sent me one. I installed it myself per the included step-by-step instructions, but it wouldn't work. So I spent about 25 minutes navigating their fury-inducing automated "customer service" phone system and another 60+ minutes speaking with (or sitting on hold with) three different departments of actual "live" customer service people; none of whom fixed or even diagnosed the problem.
They decided to send technicians to my house, who after a couple hours, also could not fix nor diagnose the problem. So they left, taking the new cable box and leaving my old one. And that's the last I heard of the issue...they just went dark. No further contact nor attempts to fix the issue. And today, I found a $100 "professional installation fee" charge on my bill for that home visit. So today I spent another 90-minutes of automated menus, hold time, verifying my account, and re-explaining my situation and got the fee waived. They attempted to schedule me once again for a new box, but instead hung up on me.
This review is not isolated to this one incident. Rather this is just one example of a decade of frustration trying to solve my own problems with their service that I pay for...in ever-increasing amounts. And during that time, the only thing I can say I've seen Comcast do to improve is change their name to Xfinity. If I had ANY other truly competitive solution, this would be the last company I ever deal with.
Reviewed May 14, 2022
With all the new streaming services available you would think a company like this would try to improve their offerings. But not only are they not improving they are raising their fees. Their internet service is by far the fastest available compared to At&t Verizon or Tmobile. But like the cable it's not consistent. My cable keeps freezing and the internet drops out. For 5 years they have said we will fix it and after 37 service calls it's still having issues. I think 5 years have been long enough to wait. Please someone come out with a fast internet service so can get rid of this.
Reviewed April 16, 2022
I added tv onto my bill last month and the rep told me it was going to be $60 more a month. It was double that. Called to cancel this morning and they raised my internet bill $50 a month!!! So, they lied about the tv charge and then when I called them on it, they increased my internet bill. Avoid these jerks at all costs!!!
Reviewed April 11, 2022
Charlie & Rene ** came to install service at our home **. They gave exceptional service they were knowledgeable in what they were doing & quick… They both are definitely an asset to Xifinity for sure.
Reviewed March 24, 2022
Very difficult to cancel. They harass you to stay with them. They ask invasive questions and pressure you. They also raise their prices frequently and know how difficult/time consuming it is to leave.
Reviewed March 3, 2022
Do not I repeat do not use this company for anything. After 4-5 years of horrible service, horrible customer service and overpriced each month on your bill. I would not use them or recommended to a teddy bear. The outages are extreme no money back of years of this huge inconvenience. Bill plan 130 a month then jumps to an 130.00 dollar increase. Just charging folks whatever they want and threatening emails are excessive "If this is not paid if this is not paid". The verbiage is terrible. Please do me a favor and disconnect. But would not act like this for credits on my account which I never got in 4 years. Excuse me pennies 20.00 to turn around and charge a late fee while trying to rectify an issue. I can write a book about these scams. Hope this helps to many other great companies and apps out here. Run from these people please.
Reviewed Feb. 8, 2022
Have had Xfinity cable TV for over a year and have had issue after issue; loss of signal, numerous glitches in the signal, having to reboot cable boxes time and again. Mssg windows that appear on screen and won't go away. Customer service reps from India who are next to useless, the list goes on and on.
Reviewed Jan. 12, 2022
Comcast Xfinity mailed me two new cable tv boxes that I did not request and did not need. But I self installed the new boxes and returned the old boxes as they requested. They stated that there would be no difference in billing. However, the new boxes do not display the channel numbers. This is a reduction of services and, in my opinion, should result in a reduction of fees. I have talked to Comcast Xfinity Customer Service about this issue but they are unwilling to reduce my cable TV bill.
Reviewed Jan. 12, 2022
Customer service is terrible. Tecnical Suport is the worst. Customer service sent someone that actually never came but called me saying got fixed? The service is never fixed. They sent 3 updates to the modem that it’s terrible.
Reviewed Jan. 5, 2022
Internet disconnects every 5 min or so. The other day I counted 33 modem restarts in 1 day just while I was awake so you do the math and it's a brand new modem that the 3rd tech provided. My girlfriend and I switched from AT&T to Xfinity for the "faster speeds" in our area so she could start her work from home job. Well needless to say she can't do that now and we have had 5 visits from techs in 3 weeks and still nothing has improved. When they show up they leave before making sure it's fixed. They are coming out a 6th time this Friday to try changing more wires. Lol. I'm going crazy over here. Haven't had reliable internet that last even 1 hour since September. Unacceptable. I'd rather have 2mb a second speeds with a company that actually provide a connection over this steamy pile of garbage any day of the week anywhere on this planet.
We can't wait to get out of this mess and wake up from this useless service nightmare. I drop my connection all day long. It shouldn't take 6 visits and a supervisor that's come twice now just to have service in and out all day and night I can't even use wifi on my phone with everything else disconnected without dropping my connection that's how bad it is. I live in a apartment in a medium sized city. Come on fix this!!!
Reviewed Dec. 31, 2021
It would do Comcast a world of good if Spectrum were allowed to compete in our area (Florence Alabama). Xfinity has connection issues, and when it force reconnect it takes from 30 to an hour to reconnect, frustrating.
Reviewed Dec. 30, 2021
My 91 year old mother is not tech savvy, but relies on Comcast/Xfinity under duress (because there are no alternatives in her area) in order to watch TV and stay in touch. Over the course of 2021 they have raised prices from $50 a month to $81 a month, an increase TEN TIMES the US inflation rate, while at the same time cutting her download speed in half. The Internet has become a household staple, like water or electricity, and this giant monopoly should have some constraints over how much they can gouge their customers. Although it's unlikely to do any good, I've filed a complaint with the FCC and would encourage everyone who's outraged by this predatory pricing to do the same. The site for a complaint is: **. Speak up!!
Reviewed Dec. 7, 2021
I am a senior citizen and on a budget. They put Turner Classic Movie Channel onto a huge sports package. I don't even watch sports. My bill goes up every month. When I call customer service they say it's taxes, when I go into the store they can't even print off a solid monthly price of my bill. Shady business.
Reviewed Nov. 26, 2021
I guess the first thing that comes to mind is my shock that anyone, anywhere has good things to say about this company. I'm convinced that the only reason they're still in business is that in most markets, they have a monopoly. There are simply no other options for tv/internet. I've had Comcast/Xfinity in several different homes in several different cities in Florida. They have the absolute worst customer service I think I've ever encountered. The local (fill in the blank) DMV may be worse, slightly.
The broadcasting selections are mediocre at best and their internet is continuously being throttled. I was absolutely overjoyed when I finally fired them for the last time in 2020. I now have Verizon Fios and have never been happier with tv and internet service. I guess, for those that have stock in Comcast, it's a good thing they spend so much money on the cable lobby in DC. Otherwise, they would be pushed out of the market for better, more reliable tech.
In August 2021 I received an overdue bill on an account that was not mine. It was from an address I lived at 20 years earlier. To say that getting this fixed was hard is an extreme understatement. If you don't know, Comcast has almost entirely outsourced their customer service. That's fine. I get it. It's a business and they have to make money. But to outsource the fraud department? That's really stupid. Trying to communicate what should have been simple was difficult with people that speak English as a second language.
Long story short, Comcast ended up sending a bill that was not mine, to collections. The only way I found out was through a credit monitoring service. They have my phone number on file and didn't even bother to call. They sent an email that ended up in a junk file that I didn't find until much later. This may not seem like a huge deal but for someone with nearly perfect credit, it caused some sleepless nights. If you have no other options, grit your teeth and do it. If you have absolutely any other choice, take it. Comcast is an absolutely horrible company. Too bad zero stars isn't an option.
Xfinity Cable TV Company Information
- Company Name:
- Xfinity Cable TV
- Formerly Named:
- Comcast Cable Service
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