Xfinity Cable TV Reviews

Zav was on time and confident solving our TV dilemma. Dependable, informed and efficient! Don’t bother with waste of your time with online instructions. Deal with a human being! We’re happy to have had Zav from Fresno California as our technician! He has it all together and knows his business! We highly recommend him for his service. He is an asset to XFinity.

I had Xfinity Cable since 2012. I was a platinum customer. Every year my cable and internet went up in price. I would call to see if there was a promotion I could get and they would tell me there was none. I first took my internet out of Xfinity. So I just cable I didn't have the cheap package but the one above that. In June I cancelled our cable. Our house now has Roku and we pay for what subscription we want. There's lots to watch between my subscription and the free channels. I keep getting these email to pay my bill. My bill is 0 zero dollars. I call. The 1st lady was very nice. I explained what's going on and she transfer me to this Rude lady. I tried to explain my bill has a 0 zero balance why I am I getting these email. All she wanted to do was argue with me. I then told her I'm glad I disconnected from their expensive cable and that's why so many people pull the internet and cable out of a rude company and I hung up on her. I blocked that email too.

The foreign call centers will make promises to get you off the phone and then Xfinity will refuse to follow through with the promises that their call centers make. If you want to talk to a manager instead of a foreign call center, you have to wait 40+minutes.

Had 3 tv boxes installed. Tech had trouble initiating boxes so had to call office to finish install. Initially tv worked fine for 3 days then 1 box had Xre-00250 error. After spending 1.5 hours on chat, was told only 2 boxes had service. Added 3rd box for service. Quit again after 2 days. Tech installed a replacement. Worked fine for 3 days. Quit working again. Tech replaced all 3 boxes. Worked for 3 days. Again lost service to another box. Spent several hours on chat with Xfinity to add service for 3 boxes. Lost service to at least 1 box over the next 2 weeks. Had enough and canceled tv service today exactly 1 month from Initial install.

I never have service, out constantly, very unreliable. Sets a time to fix it and never shows up. Took the day off work to be home for nothing so not only can I not watch TV, I took a day of work, lost money and couldn't watch tv

I called David #106 (probably lied about his name and ID) I needed tech support for my mom who is 85. He gave me a bogus number to call. He was unwilling to transfer me. He was unwilling to help period. Now, I'm going to work in removing perhaps 500 clients from Infinity to T-Mobile Hotspot. At least they will walk you through the steps. And or transfer you to tech. I am absolutely disgusted at the service I received. I will be calling the Att. General's office too. This is complete and utter disrespectful, and irresponsible. These people are edlery. You should be ashamed!

Unbelievable! So bad, it is indescribable. Companies doing business in the USA should have (native English speaking) Customer Reps. (On the phone trying to get assistance for 4 hours; nothing accomplished). Since phones and internet are no longer a luxury and required by most companies to accept payments, billing, etc., there needs to be government legislation regarding these companies (price increases, lack of access via phone or otherwise, poor customer service, inadequate coverage, contract-less services, accountability, etc.). Utilities should not make your stomach churn.

I've never done business with a company that has worse customer service than Xfinity TV. All calls are outsourced, the people are hard to understand and they definitely are reading from a script. I could go on and on, but I could summarize it just by saying that if you want constant frustration and waiting times, then this is the company for you. Stay away!

I’ve been experiencing a cable outage for over a week, and my experience with Xfinity customer service has been incredibly frustrating. I spent more than two hours on the phone, getting transferred between at least 10 different agents. Each one asked me to repeat the exact same issue—no picture or sound on my TV—and walked me through the same basic troubleshooting steps.

I just want to share just one of the terrible experiences I have encountered over the years. Last week I spent 45 min chatting with an agent to simply add a channel. Long story short, he never added the channel. Next, Comcast delivers a modem to my house? We own our own modem. This was never discussed. I don’t know where this came from. Another 40-minute phone call and I’m told it’s up to me to return this modem otherwise, I’ll be charged for it! Yet another 42 minutes speaking to his supervisor.

Xfinity is the absolute worst in their customer service system. It's as if truth doesn't matter (promises not kept, having to reach out to them over and over to get what they promised was done actually done. Their pricing stinks and then when you finally cancel they overcharge your partial month as a whole month and hold your credit EVEN THOUGH they repeatedly promised you would get it same day. I have a mile long history of chats (because calling is insanely impossible), and their chat system (even though I never left the chat window) kept switching to different agents after already going through everything with the previous ones numerous times, so had to start over again because apparently they don't read the chat history.

OK, I have had Internet Essentials since December when I signed up and my bill is only $14.95. Now all of a sudden for the last two months I’ve been getting charged $29.95 per month.. I have chatted several times to get this matter taken care of because the nearest store is 30 miles away and you never know what traffic is going to be like. So I was assured that my bill was going to be only $14.95 per month and it has not been straightened out on my bill yet. So make sure that you keep an eye on your bill and keep fighting for what is right because apparently somebody doesn’t want to do their job. Other than the service I love the Internet service is perfect for me anyway. Oh, and I did take screenshots of the two times that the chat person told me what my bill was supposed to be. But when I check online, that is not what is showing. Now I owe them over $50 and now this is going to mess with my credit.

Omg.. I have had a interesting go with Xfinity for the last 2 days. the agents online are obviously incompetent in billing. I'm trying to give them my money and they have me waiting in the chat for 15mins just to send me to another agent just to say let me check the previous conversation just to ask me is there anything you can help me with,,, I told them the issue and they say thanks is there anything I can help you with like I'm in a time loop,,, 5 agents sending me to a different agent or jus not responding,,, to the point have to end that chat,, I ask them to call they refuse,,,

I was a customer for over a decade and watched their service go down steadily the entire time. From their reliability to their fee structure, to their customer service, all of it is horrible. My price however, that steadily increased, ultimately ballooning to $263/month with cable and internet, zero special channels. This company is an outdated dinosaur, grasping at straws, and missing every mark. They refuse to offer a la carte service so while they boast high channel counts, the vast majority are trash you’ll never watch, and by the time you get the lineup you want, in my case was the local sports, local news, Comedy Central, and the Cartoon Network, they put you into a premium category despite not having any actual premium channels.

The only reason Comcast is still in business is because in a lot of the USA they are a monopoly. I canceled my service with them on February 22, 2025. On February 24th they transferred another person's balance onto my account and then withdrew the funds from my checking account. Spent hours on the phone trying to resolve this issue. All in getting is the round around. I have two tickets outstanding and still no money returned. Comcast is a bunch of crooks.

Xfinity television service. Customer service is the worst I have ever encountered in my life. It is near impossible to speak to a human being. The menus that are presented that allow you to go to the next step sometimes do not address the particular problem you are experiencing. If that’s the case, you are out of luck, because that menu keeps reappearing. You cannot move beyond it.

We had the unfortunate experience of having a large tree fall on our house back in August of 2024 and our modem and the TV's were all removed by a disaster recovery firm so we had no access to Xfinity TV, modem or home phone even though we were paying the approximate $255 monthly billing. We contacted Xfinity in early September to see what options we had as it was going to be 6 to 9 months before we would be able to move back into the house.

I was a customer of Comcast/Xfinity for over 13 years. They were a better company way back and it seems desperate measures has turned the company into robot tech support and misleading services. During a call to reduce cost by reducing internet speed and TV channels, I was being pressured to add a mobile service which they said was the only way to lower bill. I refused loudly since the customer service rep (located in Philippines) was persistently telling me lies and would not change my services to the next lowest service as I asked. After over a half hour of refusing to add services to my account, the rep finally did what I asked, so I thought.

They added the NFL ICE CHANNEL. MY BILL WAS OVER 327.00, every month I’m calling them at lest a 4 to 5 hour call, I got Metro cell service for my phone $25 a month unlimited. It’s awesome. I’ve had it for seven years now. I would never change XFINITY. Do not trust. My girlfriend had it. It cost her $500 for one month with their lies of course and with Metro you only have to dial 611 and you get the agent immediately. None of those prompts XFINITY you cannot get the agent. It took four hours for an agent. Soon as I learn how to do the streaming I will go with T-Mobile streaming. I heard it’s excellent. I just do not know how to stream but they have a good Internet connection. Lots of my friends do that so check your bill because they’re always trying to sneak something in XFINITY. They are a rip off and I would never refer XFINITY. Metro PC is awesome. T-Mobile or Internet I heard is awesome and they run lots of specials.

I work from home and have had business internet with Comcast/Xfinity since 2021. My service was always spotty and since I stream tv, sometimes my I would have problems with Hulu or Netflix. In December 2024, my contract was expiring and like usual, my bill came in for $70 more per month. I wasn't sure if I was going to keep the service because, frankly, it wasn't that great and I was considering changing to another provider. I called Comcast and spoke with Victoria ** who convinced me I could get quicker service for a little more than the price I was paying. I signed the contract and 2 hours later, received another contract. I called Victoria and she said she had gotten me even quicker service and to sign the new contract. The pricing looked the same so I completed the e-signature.

I am a diamond level customer because I’ve used this internet and cable service for decades. The customer service is designed so you will waste hours with automated instructions, being disconnected, and transferred from one person to another. They always try the Bait And Switch, an illegal business practice whereby you call customer service for one thing (ie equipment malfunction) and then they say they can give you a plan with a lower price. It’s a lie. They know it. Every single time your bill will be higher, and they will tell you that you can’t change back to your previous plan because it isn’t available anymore. Every time they make you sign another year contract so you’re stuck with their terrible service, always paying in FULL for unreliable service.

Worst Company in the US. Try to get customer service... Good LUCK!!! Can't pay my bill online and can't get help with paying my bill. I don't care if they get PAID. Would love to go to court with them. Amazon should now break into the internet service. This would be a great opportunity for them and us. The US Government needs to look into their business practice. They need to be Regulated BIG TIME.

Fulshear TX store is high pressure sales. Did not follow through on what was promised. Extra charges on the monthly bill that cannot be reversed. Poor customer service from the store all the way to online help.

Xfinity / Comcast is such a big rip off. I feel very cheated. The prices keeps going up. Looks like they double bill at times so people please watch your monthly statement, (2) of my TVS have to reboot before coming on. Comcast has not sent out any new equipment like they promised several months ago. I don't call that much because you never know what or who will answer the phone, the last phone call I made there was a baby in the background crying so obviously she was working from home. I just hung up after the baby screaming and crying. What a joke!!!! So I feel like as customers we are being taken advantage of with this sorry lazy service and 00000 customer service. I wish we had more competitors in the area that cared about the customers.

Worst Customer Service Experience in the Nation by far. Almost impossible to get a live human on the phone. Constant issues with TV Flex/Exumo Boxes. Can never get a live person on the phone. They lie about not doing contracts too.

I inquired about getting basic cable. All I need is ESPN and a few extra basic channels. I was greeted by a manager who explained they had a special so I could get cable for 40 dollars a month for 12 months. I thought, "Wow. What a deal," and was pleased. Then she tells me it would be 115. I thought OK, first month fees, whatever. Then she explains that it will be 115 per month because it's 40 for the special, 15 for sports broadcasting 12 for this, 11 for that, taxes, blah blah. It's absolutely DECEPTIVE TRADE PRACTICES. I could never get it for 40 + taxes and why would I pay taxes for something I didn't purchase.

We recently added back the Bally Sports option (RSN) to our plan. We negotiated an increase of around $10/month for that, which brings our total to around $255/month, more than I want to pay. I just found out however, by accident, that they cut our DVR storage down to 20 hours/month, instead of 150 hours like it had been before. I called them to complain and they said because I’m on a NEW package that includes Bally, that I could no longer get the 150 hours unless I pay $10 more per month! RIDICULOUS!

They arbitrarily cancelled an appointment that I had scheduled and then refused to reinstate it. I am stuck with this ISP because of my HOA. I live in a 55+ community and they should be embarrassed by the way they treat senior citizens. SHAME ON YOU!

My cable television was out for 2 days. A guy came out to fix it. He stole Verizon's cable line off my router to use it for the cable box outside instead of using his own. He unplugged the coaxial cable from the router itself inside my house. Then my internet was off for a day. My daughter is in school and could not check her work. Please tell me why he was touching someone else's equipment! Nothing was wrong with my internet. I could not get to speak with a supervisor to tell them they are hiring thieves. The guy went into another room with cable and moved things around and left cut up coaxial cable remnants. Verizon had to come out and repair/replace what Xfinity/Comcast stole. Xfinity/Comcast do better for all this money we've been paying you for over 40 years and this is how you do us...

Worst customer service ever, and they will steal money from you. Bought Storm Ready equipment and returned it a week later because it won't work, and you cannot get support for it. They charged me $250 for the equipment even though I returned it to the same store where I got it (Hwy6 & West Rd in Cypress, TX). Got on the chat twice (you're no longer able to reach a live support agent with Xfinity) and they both confirmed my funds would be credited back. Two months later, no joy. Went back to the store, but no longer have my receipt for the equipment, so I was told there is nothing they can do, even though THEY are the ones who sold and rec'd back the equipment. Canceled my service immediately. Nice job Xfinity - I was a 5 year + customer, but never again. My account # is **.