Xfinity Cable TV Reviews

I was a customer of Comcast/Xfinity for over 13 years. They were a better company way back and it seems desperate measures has turned the company into robot tech support and misleading services. During a call to reduce cost by reducing internet speed and TV channels, I was being pressured to add a mobile service which they said was the only way to lower bill. I refused loudly since the customer service rep (located in Philippines) was persistently telling me lies and would not change my services to the next lowest service as I asked. After over a half hour of refusing to add services to my account, the rep finally did what I asked, so I thought.

They added the NFL ICE CHANNEL. MY BILL WAS OVER 327.00, every month I’m calling them at lest a 4 to 5 hour call, I got Metro cell service for my phone $25 a month unlimited. It’s awesome. I’ve had it for seven years now. I would never change XFINITY. Do not trust. My girlfriend had it. It cost her $500 for one month with their lies of course and with Metro you only have to dial 611 and you get the agent immediately. None of those prompts XFINITY you cannot get the agent. It took four hours for an agent. Soon as I learn how to do the streaming I will go with T-Mobile streaming. I heard it’s excellent. I just do not know how to stream but they have a good Internet connection. Lots of my friends do that so check your bill because they’re always trying to sneak something in XFINITY. They are a rip off and I would never refer XFINITY. Metro PC is awesome. T-Mobile or Internet I heard is awesome and they run lots of specials.

I work from home and have had business internet with Comcast/Xfinity since 2021. My service was always spotty and since I stream tv, sometimes my I would have problems with Hulu or Netflix. In December 2024, my contract was expiring and like usual, my bill came in for $70 more per month. I wasn't sure if I was going to keep the service because, frankly, it wasn't that great and I was considering changing to another provider. I called Comcast and spoke with Victoria ** who convinced me I could get quicker service for a little more than the price I was paying. I signed the contract and 2 hours later, received another contract. I called Victoria and she said she had gotten me even quicker service and to sign the new contract. The pricing looked the same so I completed the e-signature.

I am a diamond level customer because I’ve used this internet and cable service for decades. The customer service is designed so you will waste hours with automated instructions, being disconnected, and transferred from one person to another. They always try the Bait And Switch, an illegal business practice whereby you call customer service for one thing (ie equipment malfunction) and then they say they can give you a plan with a lower price. It’s a lie. They know it. Every single time your bill will be higher, and they will tell you that you can’t change back to your previous plan because it isn’t available anymore. Every time they make you sign another year contract so you’re stuck with their terrible service, always paying in FULL for unreliable service.

Worst Company in the US. Try to get customer service... Good LUCK!!! Can't pay my bill online and can't get help with paying my bill. I don't care if they get PAID. Would love to go to court with them. Amazon should now break into the internet service. This would be a great opportunity for them and us. The US Government needs to look into their business practice. They need to be Regulated BIG TIME.

Fulshear TX store is high pressure sales. Did not follow through on what was promised. Extra charges on the monthly bill that cannot be reversed. Poor customer service from the store all the way to online help.

Xfinity / Comcast is such a big rip off. I feel very cheated. The prices keeps going up. Looks like they double bill at times so people please watch your monthly statement, (2) of my TVS have to reboot before coming on. Comcast has not sent out any new equipment like they promised several months ago. I don't call that much because you never know what or who will answer the phone, the last phone call I made there was a baby in the background crying so obviously she was working from home. I just hung up after the baby screaming and crying. What a joke!!!! So I feel like as customers we are being taken advantage of with this sorry lazy service and 00000 customer service. I wish we had more competitors in the area that cared about the customers.

Worst Customer Service Experience in the Nation by far. Almost impossible to get a live human on the phone. Constant issues with TV Flex/Exumo Boxes. Can never get a live person on the phone. They lie about not doing contracts too.

I inquired about getting basic cable. All I need is ESPN and a few extra basic channels. I was greeted by a manager who explained they had a special so I could get cable for 40 dollars a month for 12 months. I thought, "Wow. What a deal," and was pleased. Then she tells me it would be 115. I thought OK, first month fees, whatever. Then she explains that it will be 115 per month because it's 40 for the special, 15 for sports broadcasting 12 for this, 11 for that, taxes, blah blah. It's absolutely DECEPTIVE TRADE PRACTICES. I could never get it for 40 + taxes and why would I pay taxes for something I didn't purchase.

We recently added back the Bally Sports option (RSN) to our plan. We negotiated an increase of around $10/month for that, which brings our total to around $255/month, more than I want to pay. I just found out however, by accident, that they cut our DVR storage down to 20 hours/month, instead of 150 hours like it had been before. I called them to complain and they said because I’m on a NEW package that includes Bally, that I could no longer get the 150 hours unless I pay $10 more per month! RIDICULOUS!

They arbitrarily cancelled an appointment that I had scheduled and then refused to reinstate it. I am stuck with this ISP because of my HOA. I live in a 55+ community and they should be embarrassed by the way they treat senior citizens. SHAME ON YOU!

My cable television was out for 2 days. A guy came out to fix it. He stole Verizon's cable line off my router to use it for the cable box outside instead of using his own. He unplugged the coaxial cable from the router itself inside my house. Then my internet was off for a day. My daughter is in school and could not check her work. Please tell me why he was touching someone else's equipment! Nothing was wrong with my internet. I could not get to speak with a supervisor to tell them they are hiring thieves. The guy went into another room with cable and moved things around and left cut up coaxial cable remnants. Verizon had to come out and repair/replace what Xfinity/Comcast stole. Xfinity/Comcast do better for all this money we've been paying you for over 40 years and this is how you do us...

Worst customer service ever, and they will steal money from you. Bought Storm Ready equipment and returned it a week later because it won't work, and you cannot get support for it. They charged me $250 for the equipment even though I returned it to the same store where I got it (Hwy6 & West Rd in Cypress, TX). Got on the chat twice (you're no longer able to reach a live support agent with Xfinity) and they both confirmed my funds would be credited back. Two months later, no joy. Went back to the store, but no longer have my receipt for the equipment, so I was told there is nothing they can do, even though THEY are the ones who sold and rec'd back the equipment. Canceled my service immediately. Nice job Xfinity - I was a 5 year + customer, but never again. My account # is **.

Worst customer service ever!! Anytime you call them you get the royal runaround automated hell. When you get a live person on the line they never help and you get transferred multiple times. Be prepared to spend hours to solve the simplest of issues like canceling add ons. They make it very simple to add but almost impossible to cancel. Internet is snail slow. Tv service is good but way overpriced, Definitely avoid if you have the option.

Company reimbursed overcharges.

Comcast Xfinity has consistent glitches - blinks & stutters, pixelization, black screen & error messages. A woman in the Philippines (service department) tells me, "It works just fine." Techs come out and admit the problem, change electronic units & wiring but cannot fix it. Symptoms get better, get worse - have been going on for months, intermittently for years. Service department hides behind AI - hard to get a human. Prices go up up up, but quality is always poor poor poor. Should be zero stars.

Prices keep going up and service keeps getting worst! Picture comes in and out. At times I have to come home and have no service. Have to unplug everything to get it going again. Paying $386 a month for bad service. Have to figure something else out. This is completely a rip off!!!

Mostly horrible service troubleshooting TV problems. Multiple missed appointments, chat support personnel pretty much waste all of your time. If she never gets resolved. Once again, horrible experience.

I have problems with my cable TV. Is about a year, TV glitches and goes silent. They said I need a new Cable but they will not go in my neighbor box to fix. Paying for a service I do not get. Another day, will do this every day If my service is bad.

2nd outage in the first week I have had Xfinity.. Definitely not satisfied with the service.. I would definitely cancel the service if I could but I'm stuck with xfinity for a year.. I can't recommend anyone.

Do not buy this service if it is for an elderly or disabled person. This company actively discriminates against these folks. The issue is a screen saver that comes on every 30 minutes to 5 hours. You can manipulate the time but you cannot disable this super annoying feature. Many people have written to the company stating that their disabled or dementia family member does not have the ability to hit the "enter" button to return to their program. Xfinity does not care. They are unwilling to change this feature. I will be contracting with a different cable company soon for my mother. Seriously, who discriminates against the disabled and elderly!!!

When you call Xfinity on the phone, you get to experience THE AUTOMATED SERVICE. It is a scourge, and it is very difficult to pass. It will keep offering half-baked, brainless solutions instead of connecting to a live operator. Xfinity did not invent this, but their version is one of the worst. You simply cannot get through. This may be one of the good reasons NOT to use Xfinity.

I sold recreational property 5 1/2 years ago. New owners did not register with Xfinity but continued to use their services. I called XFinity many times and also notified them when I sold. I still receive bills monthly from Xfinity. Every time I call I am passed on to someone new 4 or more times wasting hours of my time. Totally unacceptable!!

I turned off my cable service to just have internet in 2019. At that time I returned the cable boxes. Xfinity continued to charge me $30 a month for equipment I had already returned. I discovered this 6 weeks ago. After several phone calls, spending hours on the phone, having several representatives tell me the charges will be refunded (over $1800) I still have no refund & no resolution. We can’t get anyone to return our calls & deliver on the promise to issue the refund for the years of overcharges. Be aware of what you are being charged for. They are unethical & should not be trusted.

Stay away! I have been with them for years, currently I have over four years with them, I moved my service from different provides as soon as Xfinity was available. What a mistake, only loyalty now is to take client’s money but be aware when issue arise there is little help on their end. After my bill went up almost 50%, I used chat box to inquired about loyalty program to get more information what is available currently? I chatted with Kamal, he offered kindly after back and forth, me the same service to me for $ 50 a month. Just need to call +18009346489 for verbal verification…. Day later, after good 60 plus minutes call this promotion is not available to me, "Kamal made a mistake and we are not able to provide this."

On 11/24/2023, I called Xfinity to request that my internet service be moved from my TN address to my CA address as I was moving. They informed me that they do not have service available at my CA address. As a result, I requested to cancel the service, and the representative informed me that there would be a $17 cancellation fee. I agreed and cancelled the service. A month later I was surprised with a $205.90 cancellation fee. I called Xfinity and asked that they listen to the recorded call and adjust the amount per the information provided to me by their representative. They declined to look into it, denied my claim, and refuse to further escalate or discuss it. Currently, Xfinity is escalating the bill to collections, and not taking any responsibility for their mistake.

If you have a problem with a bill or service you can’t speak with anyone. Their phone tree is ridiculous and when that doesn’t help they put you in a texting queue. It is so frustrating. I’m now looking for a different service.

Customer service is the absolute worst! They demean you and make you feel stupid. And that is only IF you can actually speak to a human, especially one from the states. Otherwise, you talk to a machine that does not understand humans or a human from another country that also does not understand you and you cannot understand them! It is horrific. Customer service has only gotten worse. I’ve been a customer with internet and cable for at least 2 decades and each year it only gets worse!!!! Ready to cancel! $180 to cancel the service! Satisfaction priceless!

Go somewhere else!!! RUN!! Where do I start to complain. We have had Comcast since 1999. We have had a lot of problems but this last one is the straw that broke the camel's back! I am only going to talk about the last problem that cause all of this. My shows don't always record. The online chat does try to help but once they issue a credit a few times the corporate office reverses it and makes you pay it! Service is NOT working correctly we should not have to pay for it!!! The corporate office is TERRIBLE!! Also, once a credit is issued it should NEVER be reversed! This company has the WORST business practice and unfair billing and work ethics!!!! The pricing is out of control!! We need a cable company that is great and won't rip off their customers!

I'm taking the equipment back asap. I had to call them the last 3 months about billing issues. In October I noticed that my bill was $60 over so I spent 20 minutes on the phone with them about their error. In November it happened again, $65 over, on the phone for 20 minutes, they adjusted it down again and assured me everything was fixed. Now it's December, I see it AGAIN. I call them, another 20 minutes later the lady assures me that the issue is fixed and that my bill will reflect the correct amount. I have automatic payments. I'm on vacation a week later, I get a text that my account is being OVER CHARGED!!! They didn't even fix it, and when I called...another 20 minutes later, they said they would have to "credit" my account. I'm taking the equipment back asap and will be joining the streaming club.