Comcast Cable Service

About a year ago the installation of my equipment was improperly installed. I called multiple times for assistance. They came out, but problem continued. Spoke to a sales rep - convinced me it was my equipment and offered me a deal. I said, "Great." The technician came back - told me he couldn't offer what the sales rep offered. The tech did put Comcast equipment in - still a problem. I called again. They offered me a discount. I noticed I didn't get. I called. I was told by billing I wasn't going to receive credit promised. Lied to twice. I WILL LEAVE COMCAST XFINITY hopefully soon.

This company is a ripoff. I signed up for service and it degraded to an unusable state daily. The pings would go in the 1,000s. I work from home doing IT support via RDP and I absolutely could not do my job. I called in 4 times to resolve the problem. I purchased 2 high cable modems totaling $600.00. The service continued to drop daily. I cancelled my service and went with AT&T (which works perfectly by the way) and I got billed a $59.00 termination fee. I got billed a termination fee for a service that absolutely did not work.

I have a discrepancy on my bill. I have spoke to many "agents", but they refuse to connect me to a manager or call back as they state they will. They just keep telling me the charges are valid and there is no one above them I can speak with. The last one I spoke with laughed at me and interrupted me several times. I was a loyal customer for over 13 straight years until recently.

I have been a customer of Comcast Xfinity on and off for over 10 years. In suburban areas, the service was good but the price constantly goes up. Once I moved my service in 2016, the problems started. My service price increased in the same zip code. Since 2016 I have had problems with service, billing and the customer service has tanked. A new customer can sign on for 69.99 a month but if you pay on time and continue to use their service the bills increase every 12 months, and the channel lineup and service stays the same. Customer service is a gamble. Usually it is a waste of your time. They play price games and you end exactly where you were, with no cost relief offered. I canceled after calling the customer loyalty department. They wanted to take away service and offer a price a couple dollars less than I was already paying. The woman on the other end seemed to be upset that I called in. I was not impressed with the lack of customer service.

They claim I signed an agreement for a cheaper service when I didn’t. I cancelled my service with them because they are too expensive for the few channels that I do watch. They claim they sent me a text message 5 months prior for me to sign. I never signed anything. They charged me $170 early termination fee when I was a customer for 5 years. I called to have it removed, they didn’t so I contacted the Better Business Bureau. Comcast called me to tell me they weren’t going to credit my account. I’m in the process of another dispute.

Comcast told me they have a 30 day 100% guarantee. The tech that came out didn't install our services correctly and left a mess all over the floor. Left in a hurry. So now it's 2 months later and they are pestering me about a bill. When I never had working service in the first place. Went to Google fiber. Which I would recommend to all. I talked to 3 people about my situation. They assured me that they would take care of it. NOT!! So the 4th guy I talked with said he would try to fix it. To be continued.

To make my experience short I'll summarized my agony with Xfinity Comcast. Initially started with a $50 bill for internet alone. My next year jumped to $70 a year. The year after that $89. Now I see my bank statement $132 for internet alone. So much for a loyal value customer. Every year they come up with an excuse of why my bill increase. I'm done playing their abusive and dishonest game. If I can help someone avoid this scam. Go with a company that actually values as a customer and does not keep increasing their prices every year.

Me and my husband had problems with internet service. Change price each month. Trouble speaking to the company. They are rude. They don't answer your question. They lie about prices. They try to get off on Elder please by lying about discount, not true. They are not the same anymore like other cable companies and one time Comcast was really good at their word and contracts. But now you get lying cheating. I wouldn't take it from people who been there don't do it.

So we moved into our home in 2009 and I immediately signed up for Comcast Internet. It wasn't super fast as we couldn't afford those prices but was manageable. So a few years fly by and they call with seemed to be a pretty good cable package. Why not, so we sign up for it. Horrible idea. There were SO many hidden fees. Broadcast fee, service fee, local fee, then taxes and even a 911 FEE...for TV! So after a few months I wanted my larger satelite package back, which cost the same as the cable after all hidden fees, and decide to downgrade back to just internet.

I have lost my I.D. Discovery channel because Comcast tricked me into changing my service. I called Comcast to find out why I was being charged for "All Room DVR" when I could only access it from one TV out of 5 TV's in my home and to drop my HBO. I don't watch HBO and only had it for my husband who, unfortunately, passed away in November, 2017. I had not taken the time to review my Comcast invoice and finally decided I needed to remove the HBO and its $15.00 monthly charge.