Comcast Cable Service

I decided to get internet service with Comcast. I wanted a plan with cable and internet that was supposed to be $30 a month. I was given a different plan which they were charging me $69.99 a month. I contacted Comcast. The first person I spoke to said that I had to give $99 for some kind of protection plan. The next person I spoke to said I had to pay my bill which I was supposed to have a $30 a month bill. I am very disappointed and Comcast all I wanted was my internet and my cable for $30 which they promoted on TV. Do not use their services at all. If they want to make things right with me they will clear that balance and give me the correct plan that I asked for. Then I spoke to someone else and they said that all I had to pay was $103 at my internet will be turned on to speak to customer service to change my billing but still I will get charged $103, plus the updated billing. They just want money. Do not go with Comcast.

Tried on several occasions to get a box sent out to me for a box to be sent back. Box was not received and I was continued to be billed for the service. I was told that I would receive at least one month of credit for service not used for almost a year, yet still have yet to receive the credit. When I called to cancel my service today due to moving, I was told that Terry don't give credit just because you aren't using the box. I tried to explain the situation but was told that they couldn't help that I would have to be put back on hold and wait again. Mind you, I waited for over 1 1/4 hours the last time. Poor service in my eyes, especially when the error was on their part. Prices continued to increase as well. Beware of this as well!!

I have no service on tv, internet nor phone. Man came out and told me it cannot be fixed until June 12. Today is May 25. Seriously. I am a 75 year old woman with respiratory issues. I need contact with outside world. They did not care and repeatedly told me that nothing could b done until June 12. I certainly hope I do not have to sue Comcast and I hope that physically I am ok since I have no contact with the world. Comcast is by far the worse cable company in the world. It may be time for DirecTV.

Not one to usually "rant/complain" on a public platform... However our recent fiasco with Comcast/Xfinity is one to share. We've had quite the series of unfortunate events that not only are embarrassing to this household name but disgraceful in the realm of customer service. After moving into our new home, we had to reconnect service. Being a loyal customer for the past 6+ years, I figured this would be a breeze. Oh boy, was I wrong. They argued back and forth to increase my service cost. Scheduled service appointments that could be unfulfilled due to their lack of follow through with a 3rd party installer to bury a new cable line (our old one was bad). I had to stay home and miss work for these idiots to come out and tell me week after week "Oops, we can't install cable and internet until XYZ..."

Xfinity - Comcast AUTOMATED BILL PAYING SERVICE IS GARBAGE. Easily the worst customer experience I've ever endured. Don't ever get involved with this company. Single worst bill paying environment on the face of the planet. I have multiple degrees, have a stable job, etc. I am not stupid. This company's automated line is garbaggggggge. Until they fix it, don't ever do business with this company.

Helpful people, bad advice. I went to my local Comcast store. The people helped me, but I was told to not pay my current bill ($94.95 internet only) & to wait 10 days for the final bill (TV & internet bundled) which would be slightly more. Now the bill is $163. THAT'S slightly more?! In what universe? I wish there were a decent alternative. I'd switch in a heartbeat. There's a reason people call it Comcrap.

I've had Comcast for about 14 years and had many problems with them. They constantly lie about not having deals. In July I received a price reduction when I went into their offices. In March, I moved to another state which did not have COMCAST. When I questioned them about the $132 bill, they told me I broke my contract (never signed anything). I told them since I move and they did not have Comcast in my new state, it was not my fault. They did not care. So even after 14 years of loyal service, they still screwed me. Their Customer Service sucks and they will never admit to being wrong. DO NOT SIGN A CONTRACT WITH THIS COMPANY.

We moved our service from a house to a smaller apartment. We were told that the previous residents had Comcast, so I could do a self install. We did that, but after installing, the equipment didn't work, so called support. They ran some tests and found that their signal was not strong enough to operate correctly and would send out a technician. There is a $70 install fee unless it is found to be a Comcast equipment problem.

Abominable service. 4 1/4 hours on a Saturday night (2 additional hours Sunday morning) to be asked the same questions over and over and over with different reps. No resolution. A technician was scheduled for three days later. During the three days of waiting, I received four calls from a customer service rep telling me that "we see that the problem is fixed, please check it" Of course, remote and box still didn't work and I did my own troubleshooting (since I have become an expert by now).

I signed up for Xfinity TV and internet service more than 3 years ago. For the most part the service was fine, although my monthly bill was $157/month when I was quoted $115/month including all fees. After 3+ years, suddenly I wasn't getting some basic channels. I contacted Comcast, and was told an audit was done, and I got those channels by mistake....for 3+ years. Yeah, right. Yet another LIE from Comcast. They offered me an upgraded package for more money that promised all channels and ultra fast internet speeds for $220/month, including all fees.

It's really a disaster when you are trying to cancel your service with them. I don't have a contract with them, so I pay month by month. According to their customer service, I don't have to pay any cancellation fee whenever I need to cancel the service. They told me I can cancel my service anytime I want and there would be no extra charge if I do so. But that's a lie. I called them and cancelled my service in Apr 29, 2019. The customer service people confirmed in the phone that my service is terminated as of Apr 29, 2019. I will not responsible for any further charge after Apr 29, 2019 as long as I return the router and other equipments in time.

Been with Comcast for over 30 years as we've moved around the country. Recent invoice removed all discounts we had been enjoying. Called their Customer Loyalty Group and was given the party line "that their price was their price, regardless of our 30 year relationship". At the rate that people are cord cutting, you would think that a 30 year customer who has cable, internet, landline phone and mobile phone service with them would rate some discount. Looking at other options now.

If I could rate them 0 stars I would. Comcast has the WORST customer service and cable/internet I have ever had. From day one my service would constantly go offline and they did nothing to resolve the situation. I was even stereotyped by management when I was just trying to get my service working correctly. When I was moving out my apartment I needed to cancel my service. I called on a Sunday and the rep told me for my inconveniences I would not be charged my early termination fee and he would give me a call on Monday to confirm. Welp, Monday came, he never called and never documented our conversation. I spoke with management who told me they could pull up the conversation to see if I was actually promised this. WHICH I WAS!

Ok, I have been using Comcast for 4 years now and for the most part the actual tv and internet service has been good. Heck even great at times, when my Comcast modem works good. The very first install was at an apartment my fiancé and myself moved to. A simple installation. It was a hot July - I get it the attics get hot. I’m an electrician of 27 years so I’m in attics also. My daughter met the installer since we were working that day. Long story short he made a huge mess of things. I will not get into details because most people don't believe me until I show them pictures. Helped himself to the fridge, thermostat and fell asleep on my living room floor!!! Yes I have pictures of this. He busted a light bulb in my bathroom fixture and had glass all over the floor, left tons of insulation and red mud all over my closet and all over our clothes. So this being said I do not want a technician in my home ever again period!

The TV services never worked. It only workforce’s few days and stopped. I called so many times. Finally they said will send technician to fix the problem. I missed my whole day of work waiting, technician never showed up or called. This is the worst company.

So, where I live, this trash company has a monopoly and the only other option is godawful CenturyLink. So what horrible company does is raise prices constantly throughout the year and turn off the internet almost every single night at about 1:30am-3am for up to 6 hours. But I can't really do much of work when the internet goes down. But whatever I pay for not having internet. What a bunch of horrible humans that work there. The company has also some of the worst customer service ever. The genius company sent a new modem/router to fix problems, but the trash cans that work there sent a modem with 2 rj11 and 2 rj45 slots.

I called yesterday in an effort to reduce my internet/tv/voice bill reduced since it went up $32 to $241. I spoke with a nice agent who was able to reduce my bill and assured me I would only lose Showtime. Keep in mind this was one hour on the phone with this person. She told me I would have the Preferred lineup. I already had the the Preferred 220 lineup and asked for the details. After putting me on hold for 15 minutes she came back and said she was having trouble emailing that to me, but again assured me everything would be the same as what I had with the exception of Showtime. So, I told her I trusted her (can you say FOOL?) and signed the agreement.

So, I cut the cord a little less than a year ago after almost 30 years - kept internet service (60 Mbps for 66.95 per month - no extra fees). Went online and they had a 'new customer' special with a 1 year contract, 100 Mbps internet and starter package (140+ channels) for $69.95 per month. I knew they would add their taxes and 'fees', so that would put it at about $105 a month, so we would be paying only $37 more a month for increased internet speed and cable. We were using DirecTV Now for live TV and we were paying $55 a month for that. Also saw you had 30 days to cancel without a fee - no harm in trying. Too good a deal to pass up (or, so I thought).

Can I give negative stars? Comcast processes are the absolute worst. They can't keep up between departments and simply push you to the next department claiming that the next department can handle. I had a simple request: moved to a new address, have my own equipment, can I get a new service for internet only. They give me an appointment for Saturday morning 730-830. Then have the wrong address, technician never calls to find out or confirm.

Takes forever to get to operator. Customer service sometimes speak VERY BROKEN ENGLISH. Just an overall pain in the butt to deal with most utilities companies today. They should probably put more money into streaming their calls instead of their employee parties.

First of all, I can’t even speak to a human. I signed up for internet with Speeds UP TO 250mbps. I guess I should’ve known it was a lie when it says UP TO 250mbps. Did a speed test and my internet speed is at 3 mbps. I’m paying over $100 for 3mbps. XFINITY or Comcast or whatever the **, is literally trash. Straight up rotting, toe fungus.

To whom it may concern, I recently talked to one of your sales representatives and she was incredibly nice. Unfortunately my issue has not changed. Why does everyone have to pay a regional sports fee for those who do not watch sports? I feel it is being shoved down our throats and I want to take action to change it!

Comcast is the worst cable company ever. Customer service representative are not knowledgeable of the product or can they explain an overcharged bill. On February 28, 2019 I started with Comcast. On March 16, 2019 my checking account was charged $392.33 for services. I called. Asked for supervisor. I was told none is available to assist me with my concerns and was told s do her best to help. I was promise a refund of $218.00. NEVER HAPPEN... I reached out to Comcast again for my bill this time April 16, 2019 $200.35???? I was told it’s another computer error. My monthly charge before tax and fees should be $119.99. After tax and service fees $ 174.00. No one can help. All they promise is to fix and credit my account but never do. I am so unhappy that no one can fix this major billing error.

Of 150 Mbps in the last year of contract Comcast Xfinity does not manage to exceed that speed is to say in the last year and paid three times the megas I receive. And nobody gives me an answer!!! Noemy with employee number ** of team S008. In this way Comcast Xfinity puts additional charges on your account. Look well at the number in the photo that they are doing with thousands of customers is a millionaire robbery!!! It turns out that they give you a penalty for everything, but you cannot penalize them for their billing errors.

I cancelled internet service because I was moving. Xfinity/Comcast turned off my service a week early and said it was because they must cancel within 10 days of receiving a cancellation notice. The rep acknowledged that there was a note about cancelling on the 19th but that couldn’t be done. However, I could turn service back on for a week and then cancel but it would be at a higher rate. I asked to speak to a supervisor and he gave me a line about how the call would go to the wrong supervisor because of the nature of my call. Really? Then he said that I might have passed the deadline to turn in my equipment. I didn’t extend service and just watched movies on my computer. I got an email on the 19th from Xfinity that they are about to turn off service. Too late! They will probably charge me through the 19th and I will have to call them again.

I contacted Comcast to have my bill corrected before I made my payment. I was on the phone 1 hour and 12 mins. with rep. I had requested several times during the call to speak with supervisor. He said supervisor was on another call. This is Chris... he went on and on about when I was billed and me being delinquent. I was trying to get my monthly bill amount correct. I told him I’m not paying anyone a cable bill for $225.00 a month. He said he would put in a ticket to have supervisor call me. I would receive a callback in 5 minutes. I waited 30 minutes. No callback. He assured me I would get callback. I called back and talked to Carl. Explained I needed to have the monthly bill amount corrected. I didn't need him to go over my bill again.

We talked on the phone for multiple hours regarding the internet constantly cutting in and out ultimately costing my son the ability to complete his college classes final in a timely manner. This has not just been a problem for one day however it has been made clear it is a problem for the last three months and they continue to lie to us about sending someone to perform maintenance. This has hands down been the worst experience of a company I've received in my life and I will never use them again in my life.

Absolutely awful. Always goes off at random times. Glitches. The remote voice option doesn't work to my voice whatsoever. Constantly says the wrong thing when I say it in the microphone movies that shouldn't be rent or buy or rent and buy. When you pay for a service you should be able to get multiple movies for free. Netflix has more movie options than Comcast. The internet goes in and out always. You guys need to do many improvements for the prices you charge and stop showing in the commercial how easy it is to use the voice remote when it is a lie.

Called to get new services installed at my new house. Signed up for X1 cable services and 150mp with blast services for internet. Scheduled for 2.5 weeks out. Tech got to my residence and said these services are not offered in my area and proceeded to provide us with analog cables services. The tech was at my residence hooking up three of the gigantic boxes to 3 TVs for 7 hours. Not an hour after he left one TV has a giant black box in the middle of the screen on every channel. So I called customer service...only to be told that they could send a service tech back out the following Monday.

Long story short, we canceled service because they didn't provide services to my new house (although they did provide service to nearby homes). There was a lot of confusion over the phone so I went into a Comcast service center to cancel. I did not sign anything, and it took ten minutes to cancel. She said "okay you are canceled and good to go." No mention of any charges. Again, I signed nothing at that date, and got a receipt that showed NO CHARGES. Then a couple weeks later I got a charged $130 for early termination.