Xfinity Cable TV Reviews

A payment of $325.75 was made to Comcast. For over a month they have been saying it was not paid even though it was taken out of my account. My Cable, Phone, and Internet were turned off as a result and I was forced to pay again to get them turned on. I have been dealing with this issue since. I have called my bank and conferenced Comcast, who after receiving a few faxes of the processed check from myself and letters from the bank, still do not acknowledge payment. I have spent countless hours on the phone with Comcast representatives, put in complaints with the BBB, emailed the Attorney General a couple times. Issue still remains unresolved a month later, and my bank account still short the $325.75. Every time I call Comcast for the most part they say it is my banks fault. Bank says it's Comcasts fault. Help desk representatives with Comcast are rude, and promise calls back from their supervisors that I never get.

On February 6th at around midnight they mistakenly aired ** on Cartoon Network, Headline News and numerous other stations. I did a Google search and discovered that this is not the first time this has happened. So at what point are they going to be held responsible so that it won't happen again? I suffered nasty ** images burned into my mind's eye.

I am licensed by the FCC as an electronics technician. I have worked in this area for 28 years. I also am 18 credits shy of receiving my bachelors degree as an IT Professional. I receive my internet access through Comcast. I often watch movies via Netflix. I also have access to the internet via my workstation at work. I have compared the upload/download speed through several websites that that give an estimate of internet speed under normal conditions. Both my home and work internet access is almost identical.

Three channels were deleted from my cable service with little notice and no reduction in fees -- Oxygen, Hallmark, and MSNBC. I watched all 3 a good deal, particularly MSNBC. I want those channels back, without having to pay ADDITIONAL fees for a converter box. One of the main points of conversion 2009 plan from analog to digital is that if one does NOT receive TV over airwaves, but via a cable, converter boxes are NOT needed.

Two weeks ago I switched from Bell South to Comcast after I was assured that my Tivo and my hard wired Router would work with Comcast. A contracted worker for Comcast showed up; he was unable to hook up my 4 computers with my router. He was able to hook up one directly. He could not hook up my Tivo. The message my tivo gave said the cable box wasn't hooked up correctly. When I tried to hook it up myself I was shocked by wires that were improperly capped.

When I moved in to my apartment, the Comcast rep I dealt with told me that because the apartment complex had a special deal going with them, my cable TV was included and the high-speed internet would be $25 a month for the entirety of my stay here. Well six months later, what do you know, they raised my internet rate to $45. I called them up and the guy says they only do promotional offers like that for six months.

I have Comcast internet service at home. A few days ago my email stopped working. I could receive email, but I couldn't send any. I contacted my email provider, and we tried to troubleshoot it without success. Finally he suggested to contact Comcast. Once I got hold of Comcast support, I learned that they have blocked my ability to send email (they blocked port 25 used by SMTP). They do it automatically whenever their statistics indicate a possibility that the connection is used for spamming. I am no spammer and none of my computers is infected by viruses. I sometimes send email to groups of people as part of my business (software updates). It's always well below 20 messages at a time. One would expect that the issue could be quickly resolved, but no! I was told that such a block cannot be removed! I will never be able to send email again, no matter what.

I went to Comcast to reconnect my service which they cut off for their mistakes and over charging. We paid them $424.00, and Comcast doesn't show we paid that in their system. It's not my fault; I've never missed paying my bills. They have insulted me and were rude to me for their mistakes. My bill is supposed to be 120.00; but it's stating $220.00. I have over paid them and want my cash back.

Why is it that Comcast gets away with providing the most shoddy services possible for a non-comparable dollar amount? We have had nothing but problems since Comcast took over Roadrunner cable TV and internet service. Their customer service STINKS and always suggests that the problems are with your equipment instead of their lines. I work at home and have to use the internet on a daily basis from at least 9 a.m. to 5 p.m. and almost on a daily basis I experience connection issues anywhere between noon and 4 p.m. My neighbors experience the same thing. So logically you would think Comcast would say, okay, we will come check out the lines in the neighborhood.... But no... We have to unplug and replug every connection to the computer and reboot, etc... and still pay the same outrageous amount for shoddy service.

Things had been going well at our home with our Comcast internet (we have a wireless modem/router for all 3 of us users) until January 1, '08. From that day on it's been almost impossible to access the Comcast homepage and read email on most evenings (week nights and weekend evenings). Their homepage just won't open because of lack of enough band width to support the demand in our neighborhood. I called Comcast on Jan 1, '08 about the problem (1st night of trouble). I spent a long time on the phone with their person trying this and that with no fix, just excuses from him. The problem continued Jan 2, and I called again and believe that my call rolled out of the country because the man who took my call was very difficult to understand and had an accent. He blamed my computers, FireFox and Internet Explorer.

I called Comcast's customer service department on the week of 1/14/08 and was told that it would only cost $115.00 to restore service. Once I was ready to make the payment on the week of the 21st, I was told that I had to pay over 200.00 to have service restored. After being transferred to several different people, I finally spoke to a Jessie who assured me that it would cost less than $200.00. I informed Jessie that I was on a budget and needed to know the full price before I made a decision. He explained that I had to pay the past due which was $115.00, and the reconnect/deposit of $50.00, and that the whole transaction would not be more than about $165.00. He stated that after I made my past due payment with him, then I would have to be transferred to another department for sales (to set up an appointment for the installation). Once I was transferred, I spoke to a Spanish women who did not seem to want to hear that I had already spoken to 2 people about the cost to restore service--after telling me that I had to pay another $140.00 (which would bring my total to $255--a $90.00 difference).

I called Comcast to obtain an HD box and decided to try out one of their bundles that included internet, cable and phone service. Big mistake. I was never provided with any temporary password that would enable me to access services online like email and voice mail. All of the phone calls that come into my home are being sent to the voice mail service that I am unable to access. Despite multiple attempts to reach them via on line chat, phone calls and emails, the most that I have received have been dismissive responses. Fortunately, I am able to return to my previous ISP and phone providers and have initiated those changes. I would like to think that this monopoly can be busted up but do not see that happening; Comcast probably pays out a lot of money through lobbyists to insure this.

Over the past four years, we've had nothing but trouble getting hooked up to Comcast internet. But this year has been the worst as far as correcting a problem in which the installer charged us for two services that he did not perform. We've called Comcast's 800 number on several occasions. The first call we told their rep about it, and she said she would take care of it and credit us. But, we had to pay the bill and then watch for the credit on the next bill. When we received the next bill, it was not credited. So, we made another call. This person told us that she would check and call us back---she never called us back. Finally, we went face-to-face with a person at a local office. She said that she would credit us for one of the non-performed services; but would have to check with the head office for the second non-performed service. She billed us less, but then she never corrected the computer, and it still showed us owing more. Basically, Comcast has stolen $40 of our money and will not give it back.

Comcast has been overcharging my account for a year for extra services that I never ordered. Their excuse is when they set-up the account (12/06) the extra-service was included. I ordered a basic TV cable and called them in January of 2007 to cancel any extra service. Their excuse now is that there is no record of that request.

We set up our account with Comcast November 4, 2007 and we have had nothing but problems since then. Technicians have had to come out to our house close to a dozen times and it still is not fixed. We informed them multiple times that because of their service, or lack of, the picture kept freezing up. The freeze up that we have been experiencing has caused a burn out on our TV. We did not have one problem with our television until Comcast.

Comcast is moving good channels like Oxygen to high channels in the 100's that I can't get, but my cable bill does not decrease.

I just received my bill from Comcast today. It is Jan. 16th. The bill indicates that it was sent out on 1/02/08. It is due on the 17th, tomorrow. I just opened the bill. This has happened many times before. It says that I can avoid paying a $7.00 late fee by paying my bill on time. How can someone pay their bill on time when they don't receive it until the day before it's due. By the way, we pay in ADVANCE. Not for service used. Service that will be used! I think that Comcast sends these bills out late so you will make a late payment. There is no postmark on the bill either. They know there are not a lot of options for cable TV and they have got you. I always pay my bills on time and I have excellent credit. Why do people have to put up with this? They say they cannot email you a bill or remind you ahead. They should get you your bill on time so you will not be LATE! I'm going to have to change to a satellite dish and have my email with another carrier.

I called Comcast to get another cable box, and they talked me into their triple service. It sounded great - high speed internet, all the cable channels and digital phone. I made it clear that I did not want voice mail. Anyway right now I am waiting for Comcast to come to my house. I had to call them on my cell phone; all the phones have been flashing since the phones were installed, and now today I can't call out. The first person I called to see why I had voice mail and ask them how to get the flashing light to go off, said it would take 72 hours before they could take it off. Why is the world so rude and complicated? I pay around $200 per MONTH to cable - enough for a new car payment - and the service is terrible. You can't ask for a supervisor they just put on another one of their cronies and you get NO where.

I understand the marketing behind rebates. In a nutshell, most consumers do not follow through in sending them in. I'm not most people, and I did jump through the hoops and sent in all the necessary items, well within the allotted time. In doing so, I should have received $125 back. After spending a good portion of my morning trying to get to the bottom of this, I am told that Comcast does not have record of me sending it in; and the offer is no longer valid.

For 2 months Comcast has cut off my service, cable and internet--thinkng that is was someone else's. All bills have been paid on time. I told the rep that this second time, if it was for the same dumb excuse I would call back to get more than just a service credit. Once again they came out for the same reason. Called back to speak with the local managers--did not get the 24 call back. I called again and spoke with someone.

I am a paying customer and have had a duplicate account established at another apartment in my complex. This issue took place in September and has still not been resolved as of January 2008. I called into Comcast, and they will not let me speak with a supervisor. They tell me I will receive a call back from a supervisor, but two times in row I never received a call back the next day. The account was only active for a month, then was sent to collections. Since I don't live at the address, I was notified too late. It's now on my Credit report. I've tried again and again to get the issue resolved and the account closed. While the customer support is friendly they are not helping me get this issue fixed in a timely manner. I was able to get them to zero the account and re-call it from collections, but it still showed on my credit. I disputed the charges with the collections so hopefully that will go away.

I believe Comcast has been overcharging their customers with prorating and billing errors. I had cable with Comcast and internet thru Earthlink and the phone with AT& T. After many telemarketing calls from Comcast about the Triple play, I made the switch to go with their Triple play for $99.00 for twelve months which includes digital voice, cable and internet. Since then my bills have not been correct. I have received bills for Nov. 07 ($286.00) and Dec. 07 ($213.13). The customer service rep told me to just pay what's on my bill, and it will be adjusted next month. I told her I can't afford to pay this bill with errors now, just tell me what I need to pay. She told me to deduct the adjustments from total but not to be surprised if it shows up as an unpaid balance in my next bill. She said the problem was a glitch in the billing software. There are so many erroneous fees such as intralata $8.77, PCM $5.00, interlata $7.96 and feature pack $15.00--on the digital voice package that came with bundle in Aug. 07, that put my bill higher. When I questioned them in Oct. 07 the customer service rep said, "Oh, they have been overcharging you; we will credit you for that."

Comcast of Newtown, 139 N State Street, has raised my bill by adding a franchise fee. It is unfair and unjust! Why should I pay a franchise fee for my cable company when Comcast owns the franchise? I don't own the franchise--they do! I have limited cable now, and I cannot afford this increase. My bill went from $12.30 to $13.60, plus takes and surcharges: total of $14.51. This may seem like a small price, but when you are poor this is horrible.

I was amazed to see that another complaint person is experiencing the exact same problem I am, and it happened at the same time. I have had 12 phone conversations and 2 customer office visits to try and get this corrected. Each time I am told that it will be taken care of, and still it is not resolved. I was told just last night that if I did not pay $141.72 of late fees from ** movies, which they know I did not charge, that my service will be turned off. Please help me! My bill is over $700.00.

Comcast is the only cable provider for the area where my wife and I moved. After the initial installation was completed, we had problems with the 1st and 2nd cable receivers installed and also very slow internet speed. It was determined by the 3rd technician that we had a weak signal. He said he would be back in the next day or two to resolve the problem. That didn't happen, and I had to call Comcast and set up another appointment. The 4th tech came and worked on the problem. In the process of fixing the slow speed internet problem, he did something to my computer so that now I have no access to the programs, firewall or anti-virus protection. (These were turned off during his troubleshooting and not turned back on and are still off because I do not have proper authorization. That is what pops up when I try to access.)

For past 6 to 8 weeks, I have tried to use On Demand to order a pay movie. A box keeps popping up saying I cannot do it, reference 225. I have called and called yet no one does anything. I even spoke to supervisor who assured me it would be fixed. Nothing. I get On Demand because I pay for digital programming yet as of late, I have not even been able to get anyone on the phone, just their commercials over and over. Comcast is the only service I can get. I live in a condo and cannot get dish because the association does not allow installation of dish on the wall for southern exposure. So I feel handcuffed with nowhere to go and no one to provide any service, unless I want to increase my service. Please help me if you can.

I have called Comcast for over a year because my cable connection is not up to the speed they advertised. They have come over and over and fixed the problem for a few days or a few weeks but it always go goes below 400 mps.

I recently moved and was pleasantly surprised with the reliable cable and internet service from Adelphi. I always had problems with Comcast at my old home. My service would go out 2 or 3 times a month or more. I was disappointed to learn Comcast would be buying Adelphi.

We were wooed by Comcast when we were using satellite service. We owned the all of the equipment. Service with the dish was intermittent depending on the weather. Unfortunately, after getting Comcast cable, we again only had intermittent service - and you pay extra for a home business account. To make matters worse, we have their cable box in our backyard. I have called many times to inform them of damage to our fence from other criminally minded neighbors who keep knocking our fence down to access the box. I certainly would expect to give free service if I was asking someone to keep my equipment on their property. But no, not only would they not match the competitors' rates (after saying they would), we continued to have service intermittently, were treated rudely by representatives, and were told the box would be moved out of the yard. Wow. I just don't feel like a valuable customer. And that's ok. I would rather give my money to a company who cared to have me as a customer

I recently ordered Comcast internet service. When the tech arrived, he started installing the modem. In the middle of the install he received a personal phone call. He proceeded to carry on a conversation with what sounded like his wife during the whole install. I was in the living room when the tech stated, "You're all set." He rushed me through the signing of the paper work, and then he bolted out the door. I then went to get online and nothing--my computer wouldn't even boot! I tried over and over to get my computer to boot up, and nothing.

After months of poor service and numerous calls to Comcast I requested an accounting of everything I have paid since signing up with Comcast, (appx. 18 months). I was told by many Comcast employees that there was no way for them to provide me with that information, and I would have to try and figure it out from the convoluted bill I receive each month.

Comcast is a nightmare! They took over Timewarner and soon after jacked up all their prices. So in Sept. I called to terminate service. The customer service rep. was rude and basically harassing me about wanting to terminate. I wanted termination the next day. Done with her rudeness, I asked to speak to her supervisor and as she transferred me she disconnected my cable. Every time I have asked to speak to a supervisor with Comcast - there is NEVER one available. I leave tons of messages, and no one calls me back. After dealing with that issue I waited for a final bill. Comcast continued to bill me for dates beyond my termination date. I made phone calls on top of phone calls and always dealt with people who could not do anything about it or would promise to send me a corrected bill.

As a Comcast subscriber to phone, internet and digital cable, on 7/25/2007 I stopped digital cable service and turned in my digital receivers. The system was down, and I was given a handwritten receipt. On the next bill, digital service was not removed. On 8/31/07 I turned in my digital phone and modem. A receipt was given to me. As of November 2007, I am still receiving bills. Payments were made by me in excess of $250 after I had stopped service (one payment by mistake, and the second by auto payment which I had forgotten to cancel for Comcast). I called in September '07 and was assured it was corrected.

I have had Comcast since January 07 and have been very satisfied, until now.... I recently moved, when I called them to make them aware, and have them re-install me at my new address (a few apartments over) they were short on the phone, but I just thought they had taken care of everything quickly. I received my bill for the old apartment as expected and had no objections with the bill until I called to pay over the phone. My balance was $17 more than what was stated on my bill. A rep told me this was because I had moved and their was a small service fee for re-installment. That was fine, and I happily paid my bill. The next month I received a bill that was more than double what it should be.

I sent a $165.84 money order to pay a bill covering October 17-December 17. Sent it out November 19. I get a notice around the end of that month that they have not received the overdue amount ($85 and change) and my service would be disconnected. I called to let them know that I had sent the payment and was surprised to find they had not received the payment. The customer service rep said he was put a hold on the disconnect until December 6.

I'm a tenent in a house that has Comcast cable/internet. When they first came to install the cable/internet, I had given them my number as a temporary contact number so that they could reach me when they came to my house. Once the services were installed (I'm greatly pleased with their services) I continues to receive calls with anything associated with the account. Not only would Comcast use their automated system to call me and put me on hold for over 10 minutes each time, but they refused to remove my number from the primary contact number. A company should call the LANDLORD if there is a problem with mortgage payments, cable/internet billing, water supply, electricity...anything! It is NOT the responsibility of the tenent to handle any billing collecton/other issues and do your job for you.

How can COMCAST CABLE T.V. remove channels and still charge you the same? For example, Court TV moved to higher channels, WE TV moved, and a lot others have moved to channel 100 plus. We have less channels and pay the same.

It is one year that I have been having trouble with my phone and cable TV. Comcast fixes one problem, and a few months later another one pops up. Recently, with my last problem, I was threatened by the regional VP Doug Guthrie, in my area, that he would shut off my service. I know he is saying this because as a customer, I have been his worst nightmare because there are problems in my neighborhood that they cannot seem to fix. He stated to me that I have cost him a lot of money, and he would pay me to get rid of me. I have spent countless hours for one year now trying to get the service that I am paying for. I feel that Comcast is being fraudulent in what they say that they can do, but really cannot do. I also have written to Attorney General Blumenthal recently about this same problem.

I wish I had not signed up for Comcast; they have customer problems. I do not want Comcast's emails, silly news, intrusions, slow internet, poor service. Their screen is full of entertainment news that I do not want my child reading. I got two Comcast bills in one month--one bill only a week after installation with a demanding due date just a few days later. They have interrupted service on two occasions with no explanation. Now I have learned that since I paid my bill online, they stopped sending me a paper bill. They tell me I requested this; no I did not, or at least unknowingly. I can't even look at my bill without a Comcast email account.

Besides the hours lost while sitting on hold, I am out $150 that they made me put down on the boxes.

Comcast's customer service reps are rude and not professional at all. I have a bill for over $500 dollars, and there are charges for the internet--and I do not have a computer in my home. All these people do is cause problems and just keep billing you for stuff that you don't even have.

There was a thunderstorm, and my TV was hit by lightning. I called Comcast who sent out a Technician. He told us he could not help us, but replaced the cable box, as the lightning strike had traveled through the cable to the TV. He suggested we call Comcast to ask them to send out another TECH to check if the cable was properly grounded, as that could have been why it happened. We called twice, and no one has yet come to check it. I would not trust them to say it is grounded; I would not know if they were telling the truth. This happened in August 2007.

I'm not getting Comcast's advertised speed and never have. I've been shut off several times due to Comcast errors. My wife and I have had a monthly battle with them for the past 4 years. When I call the phone number, I explain my problems (no speed, wrong price EVERY bill, service shut off by wrong price, hardware malfunctions, and rude CSRs). They apologize and fix my bill and service.

I ordered 2 cable cards from Comcast for my 2 TIVO units. Their rate sheet and website state that the first cable card per device would be free. However, they charged me $1.50/month for the second cable card. I made repeated calls and even went to their office to no avail. I checked my contract, and it seems that I am required to arbitrate to get my $1.50 back. This is unrealistic for such a small amount. They might as well have carte blanche to steal!

I encountered a Comcast RUDE CUSTOMER SERVICE REP while I was having a problem with on demand freezing. After asking to speak to Katelyn's supervisor at 1:22 am, at 2:10am her supervisor Debbie tried to tell me not to base my one experience with Katelyn on Comcast. Katelyn IS a Comcast employee and Comcast employed Katelyn as a representative for their company. I feel foolish paying them for not only their barely-there cable service but for their shoddy DSL service that barely works.

Comcast arrived in our town, coastal area, with cable and internet, digital phone, all in one, fastest internet available, no contract. I am not having such a good experience with this company, and after reading all the complaints, why hasn't the FCC done anything? We have been overcharged, local office agrees; now we have a credit, then we are disconnected, and in order to get reconnected, have to pay and then they will talk. All seems fine until billing date, and it happens all over again, It has to do with those boxes, being billed for services we did not have.

We have been unable to access Comcast's On Demand services for over 6 months. We have had several technicians come to the house, and have had everything replaced from the box to the street. However, no one from Comcast has ever gone beyond the pedestal in our front yard to find and fix the problem. Comcast is well aware of the problem, as I have called them several times. What in the world can be done other than changing my service to Direct TV? I have wasted time and have no credit issued to my account.

COMCAST has dropped numerous channel offerings from their standard service package within the past year, but continues to charge the same monthly fee for this decreased service. Their reply/solution is to force us to buy a more expensive package. I believe COMCAST is short-changing and discriminating against people who cannot afford their premium services. For every station they drop, they should be required to adjust our bill downwardly to reflect a decreased level of service.

Comcast has been charging us $45 a month for high speed internet access. Comcast took over the lines here in Mendocino County, CA from Adelphia which provided internet at a speed up to 1.5megs/sec download. The speed has steadily decreased under Comcast's takeover. It is a 2/3 reduction in speed in some cases. Moreover I found out tonight that I am paying for 6 megs a sec. So I am getting 1/12th of what I am paying for. I have been timed out three times, the last after 15 minutes of trying to get it out and less than1/2 completion.

Since August I have been calling Comcast to clear a bill with over $600 worth of **** movies which I didn't order. After calling a couple of times (with no help with their agent), I finally got an agent to see there was a problem with the box, and I couldn't have possibly ordered the movies. The box was changed on Sept. 22. I was hoping to get credited for the movies and was waiting for a letter with the credit--which I didn't get.

I happened to be watching Spongebob with my 9-year-old daughter on November 12, 2007 at 8:11 pm when during a commercial break there was an advertisement for extreme martial arts, showing graphic fighting between adults. It scared my daughter. On channel 59, the Cartoon Network, there are supposed to be programs and commercials suitable for the age group that watches it. Why advertise fighting on a children's channel? I am very upset by this and will be writing Comcast Cable regarding this matter.

I signed up for service around 8/21/07. I received service and all was fine but by the end of October I noticed I hadn't received a bill.

My complaint is about the recent change of 3 stations being moved off of basic cable. This is nothing but a ripoff. I also have Comcast internet and I am seriously considering getting a different service and going to the dish. I have spoken to a customer service person who just said that she could do nothing. It's kind of crappy to have a low paid person who has no control over this circumstance out on the front line to field many angy customers. Maybe if they spent less money on advertising they wouldn't have to overcharge us customers.

To sum it all up, we have been having nothing but problems since July of this year. Our service was temporarily disconnected due to non payment in mid July. At the end of July we called to settle our bill and to sign up for the new Triple Play package since it will be cheaper. At that time we owed a little more than $500. We were told to only pay $370 of that since the balance was to be pro-rated for the services we had not used since our cable was disconnected. In essence, the remaining balance would be wiped clean since it was an advance billing for services that we were canceling and changing to the Triple Play package.

Been a longtime subscriber so I figured I'd at least get ok service. Boy was I wrong.

About 3 weeks ago Comcast added a home phone and cable TV upgrade. When the tech left my home I found out that Comcast had a new home page, and that I could not log on from there. November 01, 2007 I called BACK to find out why I still I could not log on via my home page. I was told that they would look into it and get back to me, probably within a couple of hours. Immediately, I found that I could NOW not log into my email. I called back and was told that for unknown reasons that all of my email accounts had been suspended and that a rep would call me back within 24 hours. I called back and was told that it could take 24-48 hours. I called again after a day and a half and was told that they were still within some 48 hour grace period. I could expect it to hear from the rep this evening or tomorrow morning.That did not happen. Now they are saying that I will be contacted by a service rep within 72 hours. No one is able to tell me why my email accounts were suspended. No one can tell me anything except that I just have to wait until they get around to it with these ever-increasing grace periods that they grant themselves.

I requested of Comcast that my cable service be disconnected on June 1st. I've called every month, and I get the same story. Ignore the bill (which is now almost $500), and I will be disconnected.

I made an appointment for Comcast to install their triple play of highspeed internet, long distance phone and cable TV for $129. At noon the service man called and said he was running late. After waiting 4 hours I called and told them I had another appointment and needed to reschedule. I had a new appointment several days later for between noon and 3. At 2:39 I called comcast and was told my appt. had been changed to a later date. On that date I waited and after 2 hours called and was informed that the service man had been to my house and no one answered the doorbell. I was home and never heard anyone ring my bell.

We canceled our service with Comcast on September 17, 2007. On September 28, 2007 we received a statement billing us for 10/1 to 10/31/07 for $111.27. I called Comcast and was told that our account was canceled, were due a credit of approximately $22.00, and the bill generated by mistake. On October 29, 2007 we received yet another bill from Comcast for $215.40 to include October and November 2007. I once again called and was informed even though the bill was generated we do not owe, and that a Comcast Technician needed access to my fenced in backyard to do a lock out to completely disconnect the service.

Comcast has advertised free webcasting of NHL games, and they haven't been able to yet produce a single game. You talk with tech support and all they can offer is a nhl game package at the price of $169.00 dollar. No explanation for the false advertising of the benifit of having digital TV with the package of phone and internet for one price.

I've had been a customer of comcast once before and the service was horrible. They advertise their ON DEMAND program to get you to subscribe and half the time I tried to use it I had technical difficulties. I just recently moved and I had no choice but to sign up with them again because DirecTV is not available in my area. I've had comcast for 4 days now and I've had to call them 3 times regarding my service.

With Comcast I cannot receive most of my phone calls, my internet connection is half of what it should be, I am not receiving some of my emails, and I am being over billed. Comcast can't find the problem. They say is on my end, but a technician could NOT find a problem here. I had to call them a week later to find out what was going on. They continue to say that there isn't a problem, or it is on my end. HELP!

It seems that Comcast is the only cablevision we can get in our area. Because of this their rates are getting very high. My mother of 78, just for basic tv is paying $50.00 dollars a mouth just to watch tv. She was forced to hook up a box because comcast is removing a lot of channels. You know it's not like there are better things to see on tv, it's the same old junk for years and having to shell out all that money on programs we watch without paying.

I moved from Florida to Houston Texas. I received a coupon to have comcast cable with 12 months free HBO for $39.99. I called and a rep verified the pricing and scheduled a tech to come out to install both the cable and internet. Afterwards I was having alot of trouble with reception and my internet was not working. I called 4 times to schedule someone to come out to do the repairs. 3 of the 4 times no one showed up.

First in March 2007 I added phone service and was told w/the internet & television it would cost me $129.99. After installation the next day I had no service for all 3 of the above. After multiple tries to resolve at the 1800 number I had to contact the corporate office. They resolved the issue with TV & internet and the phone service is limited. I have contacted them for the problem with the phone service with no resolution.

On June 8, 2007 a fire destroyed a large portion of my residence. My cable and phone services were discontinued on this date. Comcast was prepaid for May 15 thru June 15, 2007. I had also sent payment to cover June 15, 2007 thru July 15, 2007 before the fire occurred. I went to their office on June 15, 2007 to make arrangements to have my cable and phone services restored at my new residence. I was forced to pay approximately $68.00 more as a connection fee and payment for my first month of cable service. Cable service was connected on June 22, 2007. The phone service could not be turned on until later in the month as there was no one currently available with the knowledge to perform this task.

I had contacted the cable company about a certain item i wanted to recieve. I stated that if this product did not become avaliable to me that i would change cable companys. I was assured and have the documentation stating that the product would be availiable. when the time came to order the product i was told that a mistake had been made and it was not availiable.

After receiving an updated copy of my credit report I noticed that there was an account listed for comcast cable in the amount of $137.37. I was and still am a comcast customer, so I didn't understand how a balance could have been sent to a collection agency in my name. I moved from my old apartment to my new apartment and was told by a Customer Service Rep that I would be put down for an address change and have my previous balanced attached to my new bill.

Comcast has been upgrading our service by installing fiber optic cable. While they're doing this, they've created an outage for the whole area. It's been two days and I still don't have cable. Didn't these geniuses figure out how to replace the old cable without inconveniencing a whole township for days? Apparently not, nor do they care.

For well over a year I have been experiencing poor signal problems. After 4 technicians and 2 sub-contractors we are still paying a premium for a service that we do not have.

For weeks in August I've had service interuptions for hours every day. Comcast sent a rep to check the problem, he said he is an in-home tech and that the problem was outside.

2+ year problem involving poor signal to the house. Comcast has cut cable to every room in the house except two, claiming it was my problem. They send inexperienced people who do a poor install job of switches, next guy has to fix it. Friday the 17th of August they came out for their quarterly service call - signal is very poor in the house and the modem has to boost the signal too much. The three of them climbed one telephone pole after another eventually and told me engineering would have to come out.

This company is charging me for services that I have not received since June of this year. I have made a payment to them in the amount of 400.00 via the telephone using my credit/debit card on 8/13//07 and as of today, none of the individuals I have spoken with seems to be able to find that payment. I have submitted proof by faxing them a copy of a statement downloaded from the Internet but they did not accept it because my name and address were not printed on the statement.

They are notorious for raising their prices on cable access and if they keep their prices stable for at least 3 months, they just pull another network from the line up. Recently they pulled the Hallmark Channel which is 'family friendly'. So, if you want the station, you have to upgrade to the next package. It is a low, slimy tactic. They got us 'hooked'. Now they hold all the control.

Comcast is charging their existing customers in good standing that pays their bill every month more money than new customers. The long standing customers also does not qualify for bundle package because we are OLD customers. This is not fair and is not right. I just received notice that my DVR service is going up and i have only had that service for 2 months.

Our signal kept going in and out. Sometimes without sound, sometimes without picture. For weeks we were calling and complaining, having them reset the signals, resetting everything on our end etc. Finally they send someone who asserts its our TiVo box. We show him how if you hook cable directly into the TV the problem persists - obviously and clearly making it a signal issue, not a TiVo problem.

I have one DVR in living room and in the two bedrooms; I cannot see the channels I am paying extra for unless I pay $15 a month. They will not install a telephone so that I can qualify for package deal. I have a neighbor that has the phone with no problem. This is outrageous that I am paying $133 per month for just two services...with the package they are charged just below $100.

In the last month, I have been going back and forth with Comcast regarding a package deal. We were told that the package would cost us $99 per month for the first 3 months and then $129 per month. The package would include all premium cable channels, our home phone line and high-speed internet. I have spoken to Comcast a few times and each time I receive a new excuse. The man that came to install the new service on April 2nd had all Comcast attire/supplies and Comcast had to call Verizon to do the switch over our phone and internet service. A recent Comcast bill came in stating we now owed $635.

They are removing channels and selling them back via a cable box (digital) and asking for $5.95 for additional boxes, when the contract signed on April 2005 was for a number of channels (standard channels) and for a fixed price. The price has gone up and the channels disappearing, and now they want to move us to digital for more money a month.

On March 30, 2007, I moved from PA to MD. I disconnected my Comcast service in PA and had to become a new Comcast customer in MD. When I first moved to MD and called Comcast to discuss my new service I always am connected to a PA customer service center. I understand each state has their own fees and regulations however my account should be able to be accessed.

I am without services on the internet for 24 hours. I would love to be sending this message from my home service, for which I pay a handsome price. Instead I am at local wireless friendy cafe. Apparently I need to be on their server rather than Comcast.

When it comes to getting a cable box for my TV, the only option that I have is to rent their box. So if I rent their box the whole time I have service with them, I'm losing money. Other companies sell their boxes or I can just grab one from Best Buy. They don't sell cable box and if I buy a cable box from ebay, they told me that it doesn't work cause the serial number that I have is not on their list. This is not fair to consumers.

I have Comcast Digital service and the recordings on my Motorola DCT3416 I DVR have been erased for a second time. The first time, Comcast upgraded the software overnight and when I tried viewing my recordings in the morning they were all gone. Comcast told me there was no way of retrieving the recorded shows and that my box was defective and to return it and get a new DVR. So I returned the DVR and got back the same model 2 tuner DVR.

Just over a month ago I called Comcast because I was moving, and I wanted to schedule an appointment to transfer my service. It is now 5 weeks later, I have been forced to call Comcast at least 8 times, I have spent at least an hour on hold and four hours on the phone, went 4 weeks with no service at all, and my service is still not working properly. I have never been treated like this before, and am only still with Comcast because for the time being I have no other option.

Cable goes down for no reason every day for hours and hours sometimes. We are told to unplug the modem or the router and try again. Sometimes this works. Many times it doesn't. I have two jobs--one of which is wholly internet based, the other is partial internet based. We have people come out and come out--nobody knows what they're doing. One time they even cut the cable to my television and left it.

Talked to 6 reps, with each giving different answers about cable cards for the newer TV. Finally I picked up a card to find out what I would receive.I found my TV picked up less channels and did not pick up what they said it would pick up for digital starter.I would need to purchase two /packages up just to receive the channels they have taken. Not to mention they say we get 77 channels but truth is we get 68 and losing channels as time goes by, but they will not reduce the price.They bait you to the next two higher priced tiers at $77.00 form $50.00.I can get more if I take their box and remote at no cost, but I bought this TV with cable card ability so I would not have to get box and another remote. Their cable card does not have two way communication like their box does so I can not receive on demand and other channels? So now I am losing channels and my rate is not going down.This amounts to a rate increase and if I buy another package this amounts to another rate increase.

On or about January 27th, I contacted Comcast to cancel service, I was moving and lucky me, Verizon FIOS was in my new area. I asked the Comcast operator where I could return my equipment to, and how long I had since I was leaving for vacation. The operator told me one month was the limit.

I cancelled my service with Comcast on 1/11/2007 @ 1503 MST. I was informed that I owed them a Cable Modem which was placed on my work order from 9/18/2003. I don't have any proof that I bought & paid for the surfboard myself., but I did.

I am Comcast employee. I do customer service. I was helping my sister set up her account because I know that most reps dont give accurate details. When my sister and I were on the phone, the rep lied to my sister. The rep charged my sister two separate install fees which I know we dont do.

I have had many problems in the past with Pay-Per-View charges on my billing statement that was not ordered by me or anyone in my house. Few months ago there was many PPV movies charged to me and I had to go through weeks of phone calls to have it cleared. They were nice enough to give me free HBO for a year for the trouble I had to go through. Now the charges have started to appear on my bill again and I called several times to complain. They have denied giving me credit this time because they said the charges are mine and they wont do it again. Money is not the issue here, I'd pay the charges anytime but the charges are not mine.

I want to lodge a complaint with comcast. I am very upset that the Simpsons show is on Limited cable and on at 6:30 and 7:00. It is terrible that children can watch this show. Not to mention South park! Get these shows off the limited TV stations. They are horrible for children.

Comcast Cable has been charging me for a cable modem which I have not used for over 19 months now. Each time I attempt to correct the situation, they do nothing about it. They have told me repeatedly that I will receive a new bill reflecting a credit but I have yet to receive and every time I call they again do nothing about this.

The service has been bad throughout the first nine months of our lease. The cable television has had problems with locking up like a satellite dish does in the rain or snow, and the internet access is often very slow. We have had multiple "repairmen" come out and tell us that everything is working just fine. Calling Comcast is probably the worst thing you do. They don’t maintain any records of your phone calls, so each time that you call the person at the call center tries to troubleshoot your system. This troubleshooting is basically asking you if everything is plugged in, like you are some kind of an idiot that has never had problems with them before. Literally each time we have called to complain about service we have been hung up on, this is not an exaggeration.

I was referred to 6 different people, to the technical department 4 times with my inability to access my voice mail from my brand new AT&T phone. I Was told that there was nothing they could do that it was some hardware problem was told by a supervisor that the problem would be dealt with and was sent back for the then 5th time to the tech dept. Eventually after a week they admitted that there were 8 different models of phone that their system did not recognize and was promised credit equal to the cost of a new phone. I am waiting to see.

On January 3, 2007, my apartment building burned down in a fire accidentally set by a tenant on the 3rd floor. I lived on the second floor and lost everything in the fire. When I spoke to Comcast, the representative informed me that I would have to supply them with a copy of the official fire report in order to avoid being charged for the cable converter box and cable modem. I was assured that proper notation would be made to my account, indicating that the equipment had been destroyed in a fire at no fault of mine.

I made 3 separate appointments to have Comcast come out and install cable, phone, and high speed internet as part of their Triple Play deal. The first appointment came and went, nobody showed up or called. Set up another appointment, but they did call to cancel that one. Finally talked with another rep that explained that in order to keep my current phone number, a waiting period applies so that the number can "clear" from my existing phone provider.

I have been using Adelphia high-speed Internet access and cable for many years with little problems and almost no unwanted e-mail problems. Comcast has acquired Adelphia in the Colorado Springs market and everything has gone to the dogs. My cable service is dramatically worse and fuzzy. Internet connection speeds have fallen by 32% and I receive approximately 30-50 spam e-mails a day. Contacting Comcast is next to impossible and when you do make contact they have no idea of how to help you.

I was informed my second DVR would cost $1.00 per month. I noticed on my January 2007 invoice I am being charged $9.95 for each DVR. I never received notice of the second DVR being charged at more than 1.00 per month. I am leaving Comcast as quick as possible.

In November, my husband ordered a costly on-demand fight. He realized only seconds after hitting the "Accept" button on the remote that he had selected the wrong fight. He called Comcast's customer service and the agent said she would credit the account although she was not able to give us the other fight because "her system" showed there was an inexplicable block on the account. (How did we order the first fight?)

I received my January bill from Comcast and have found that some of the services have risen over 45% from what I previously paid. Example: I have (2) DVRs that used to cost $9.95 each per month. They are now charging me $11.95 for the 1st and $16.90 for the 2nd. This is outrageous!

What a terrible, confused company for consumers to have to deal with. They offer a deal call the triple play which they advertise as including digital cable, phone and internet service for $99.00. When I purchase this plan I was happy at first, then I stopped receiving a lot of the channels. When I called I was told that I was only suppose to have basic cable not digital. So in order to get the channels I originally had I had to upgrade.

I have a Comcast service plan for cable/internet/phone package that totals $120.93/month. I received a call from a Comcast representative indicating that my promotional period has ended for the bundled package and my rate will go up to nearly $148.00/month - a nearly 23% increase. First, when I decided to go with the bundle package of service Comcast did not tell me this was a promotional rate. I specifically asked the sales representative if the prices would go up on the bundle has it had with cable and the representative seid it would not. But here now a year later it is going up 23% and there's no alternative broadband cable available in Attleboro to contact for a competitive service.

We've had nothing but trouble since Digital cable was installed. The trouble, well, none of the channels worked. Came as distorted then a blank blue screen. Even though we've paid the invoices, we couldn't even watch anything. We've had contractors sent from Comcast over our house several times, and they couldn't fix anything. In fact, they suggested a fix by drilling holes in our house to increase the signal!! I then called Comcast and argued for some time to send actual Comcast technicians over. Finally, they came, fixed the signal in the cable box outside, and Badda Bing, we have a picture!

My cable went out 6 nights ago, and there is no solution in sight as far as getting it back.

In 2003 I took advantage of a Comcast promotional offer of internet and cable. The offer was that if you signed up for both you got basic cable and then if you added internet WITH CABLE you got an additional 60 channels (in essence the standard cable). Before accepting this I checked with their rep and was assured that as long as I didn't change the service the price would remain the same. Then early this year after four servicemen put in the wrong cable the last serviceman again put in the wrong service and downgraded my service. Despite the fact that the bill has 2 lines; basic cable and Internet with cabel - Comcast refused to return my service to that contracted and kept telling me I only had basic cable (8.99) and had been getting standard cable for the basic price.

Unresolved issues for over a month - constant disconnects, severe packetloss. After 3 tech visits in one week (not the usual contracted help for once) the problem still hasn't been resolved. Cable tv and internet cuts in and out randomly, house has been rewired, connectors have been reconnected, splitters have been replaced, ALL by comcast, still the problem cannot be found. Not to mention the "your modem may be the problem" excuse has come up once. My modem doesn't connect to my tv nor does it have anything to do with the problems I am having with the cable that runs into my living room and transmits through my tv.

This is the second time I'm having trouble with Comcast. The first time was when I was getting my cable and internet installed. Due to the comcast's dispatcher's fault, I could not get hold of the technician even though he was in my building. The technician ended up leaving and I had to reschedule for an appointment later that day. Customer service was atrocious with one customer service representative hanging up on me because I demanded to speak to her supervisor. I called back and described the situation to the supervisor who was completely unsympathetic to the fact that the dispatcher had messed up, that one of his employees had been rude and the fact that I had taken a whole day off from work. He said I could either take the measly $20 inconvenience fee or nothing at all.

We got a cable modem. It can only handle one computer at a time. When I use my laptop it works fine but when I plug the cable into my desktop I have to reset the cable modem. Then when I want to switch back to my laptop, I have to reset the modem again.

For the past 6 months I, the customer, have had to call each month and ask for a bill. Numerous calls to Comcast have not fixed the problem and if I for get to call and ask for my bill (as I did in March) I am caught of guard with a $120.00 bill. I can not understand why this problem was not fixed after the first call instead of getting the company run around and the latest is "oh we have a problem in the mail room". At this point I will be transferring my services to another company. All because a customer can not recieve a bill with out calling and having one generated. Do you see a probelm here?

I subscribed to their sevice to watch HBO fights and on a live fight with James Toney vs. Hasim Rachman me and my guests got to see the great introduction from Michael Buffer and then blank a screen. My brother tried to call this so called cable provider with promises that everything will be fixed in 3-5 minutes. Unfourtunatly the blank screen still appeared and silence and disapointment filled the air.

I canceled my cable tv on 1/28/06. I was told at that time that I have acredit coming to me. I have since been contacted numerous times about my bill being deliquent. I was then told that I had called and re-instated my service. A call that I did not make. I recieved a call on 3/13/06 confirming that a credit will be issued. I recieved call on 3/14/06 saying that I was delinquent in paying my bill. I told themthat they were harrassing me and that if it continued I would contact an attorney. they are making it very hard to cancel their service.

I have no cable service or intermitent service. I'm on my third set of cable boxes. I have requested to speak with a supervisor @ Comcast never returns my call or I'm left waiting on hold. They have sent to my home 2 repair techs and deliver old cable boxes that don't work. Thier solutions is to keep sending repair techs. I have to keep taking time off work with no resolution.

Last year, we bought the Nascar In Car package from Comcast. They charge you 99.00 for the season but half of the season it didn't work so I would sit on the phone pushing buttons waiting to speak to a human being and time I would get to speak to one they would have to turn off my box and reset it. By this time the race is about half over. This year we started with speaking to a supervisor and talking to her about the problem she assured me that it should be better well guess what.....it's NOT working, and of course on the weekend when the race is on NOBODY is at work at Comcast. But the will credit me $5.00.

Their billing department is horrid. If you decide to use comcast (or are forced to), make sure you keep an eye on every single item on your bill. Also, when you sign up or change something on your account, make SURE you get a quoted price and the name of the rep. So far everytime I changed the services with them they have screwed it up. they bill it totlly incorrect, and when you call back they have no clue who did what. the relationship between the field technicians and CSA's is non existant, and even from the technician's say its horrible. as a comcast customer, having cable tv and cable internet... you are actually treated like two different customers.

Ordered "On Demand" movie for the 1st time in Nov. 2005. I get the bill, and there are charges for the movie I ordered, plus 2 additional movies. The 2 additional movies were ** movies, and one was in Spanish, and I don't even speak Spanish. And I was out of town when these movies were supposedly ordered. I called Comcast and had to wait for a supervisor to call me back 3 days later.

I am being ripped of by Comcast Cable regarding my billing. I have had expanded/standard cable for years. (The monthly cost for my area on their internet site states $32.78 per month), (the recent letter I received from Comcast states prices for my area also states $32.78 per month). My bill states I have cable (video) services which is not available in my area, and this is stated on comcast's internet site. Ms. Talley states she did not know why this was on my bill. I have got the run around period from comcast/employees with no solution to my problem.

I have had AT&T/Comcast services, digital TV, High Speed Internet and phone service for almost 4 years with very good service. I have had a few normal troubles, but they were always resolved quickly. Because of this service, I had recommended Comcast to neighbors. In September of 2005, when I had a problem, Comcast’s service all of a sudden was not up to the standards that I had come to expect. After an outage, it took almost a week to respond to a call. We started to notice speed problems with our High Speed Internet and dropouts with our digital TV.