Xfinity Cable TV Reviews

Needless to say, we didn't hear anything about the escalation the rest of Sunday or Monday. The only thing we heard was that the tech would be out Wednesday between 9-11. So Wednesday morning came and went, and no tech person despite two confirmation calls. Finally late afternoon, we called and were told that the tech who was supposed to come in the morning didn't show for any of his appointments and they couldn't send anyone else until next Monday. What kind of service is this? More than a week to replace a bad box that they gave her to begin with? There is no customer service with Comcast.

The next morning about 9am, my mother called and said that the man had come and said I had to be there or he wouldn't hook up the cable. She said he was grumbling about other jobs he had to do. I called Comcast about the trouble and what the man had said and done. All the representatives apologized, but they did nothing but either said that all the workers were busy taking care of other customers until Monday or that they would send somebody out. But nobody came. This went on from about 9am to well after 4 pm and at least 10 calls about our appointment. Customer service for your company is apparently a joke at this point. This was, without a doubt, the worst service I have ever received by any company of any kind; and if I were the executive in charge of customer service, I would not admit to it.

My wife was on the phone for 5 hours today attempting to solve the problem, but there was constant resistance from every agent. The supervisor asked my wife if she would take a survey to which she answered yes. There has been no return call, I wonder why? As a result of this service call and new box we have been overcharged monthly. There was even resistance to sending a service man to correct a service problem, offering to give us a new box if we went to the service center in Salinas, CA. We pay a monthly fee to have a man come to the house and my wife informed the agents of such. Please rectify this situation.

It's a payment I've paid to Comcast. I went to the bank asking them to pull up all payments made to Comcast. I then discovered a payment made for $110.00 in 2010, right before I moved. Comcast said that wasn't applied to my bill. Bank of America printed it out for me, it was paid with my debit card. They're claiming that they don't have the payment. I have my bank's printout. I faxed this information to them and they're still giving me problems. They have my money. When they apply this missing payment, it will bring my bill down. Please help me with this matter in retrieving my funds and apply it to my bill.

Here are the issues: When the service was installed, the installer said he did not install cable receptacles and we needed to hire an electrician. The internet service did not work for one month after installation. My service was cut off because they were sending me the bill via the internet, which was not working, and despite, I had set up recurring payment on my AMEX. It took them 2 days to restore service. When I signed up for new service, I was to receive $200 rebate. But since my account went into arrears (see above), they would not grant it. Our cable TV service had a lot of static, we called for repair. Cable service came out and said we needed a booster and they would need to order. We called one month later, still no booster, they sent another cable repair man and he showed up and said we needed a booster and would need to order.

We called again one month later, since no booster, I told them we need to have the booster installed but said they could not stick it on the truck and would have to send out a technician. We told them he would not be allowed in the house unless he had one. The TV service improved, upstairs performance still terrible. The digital converter box failed a few months into the service, were told we would be charged a service call to fix/drop off new. I was told to go to the nearest service center. That service center is 40 miles away and I stood in line for 1 hour. The new digital converter box failed shortly after, I must travel to service center and wait again. For TVs without the digital box, they send analog to digital converter. I was unable to make it work. I called service, they dropped my call 3 times and by the time it was resolved, I was on the phone for over two hours!

I received numerous bills with errors including charging for equipment we didn't have, upping our rates even though we were locked in for 2 years, charging us for movies we did not rent. 5 weeks ago, I tried once again to sync Comcast calendars between my wife and myself. We both have Comcast and this is standard functionality. I tried by myself numerous times and finally called. On phone for an hour, it was supposedly resolved. I tried, it did not work. This time, I chatted online for over 1 hour and at the end, they told me the system went down and they couldn't help me anymore. It still does not work. I then submitted an online request to their email, left my cell phone number. It took them over a week to respond and still called my home phone which I rarely use.

A supervisor called me. I called them back, no return call. I called them again and got it escalated. A day later, a second line support called. I granted access/passwords to both account and after an hour, he confirmed it does not work! Yes, I know that. He escalated it to national. I got a call two days later telling me it was fixed and left their number. I tested it, it does not work! I called back, bad number. I then called the supervisor back. He assigned me to someone else. I called them, but no response. I called back the supervisor and then the new supervisor called me. I asked for him to send me an email with his contact info, none was ever received. I called back to his number from my cell, it is a general number. I called the old supervisor back and got the new supervisor's direct number. The issue is still unresolved as of today. I do not know when it will be fixed.

I made a service call last week to fix the still lingering bad signal upstairs, made an appointment but they never showed up. I called back, asked if we had a ticket number but none was ever given. My wife again took off work to wait for them, they did not show up. I wanted to transfer service in just my wife's name. They sent a letter telling us that we both had to sign and personally show up to a service center (which is 45 minutes away and the last time, I stood in line for 1 hour) in order to change it! Are you kidding me?

When they finally sent someone out at the end of March after a 3-hour phone call from my husband where they promised a $100 credit for the problem with our HD, they proceeded to charge us $50. And when that tech couldn't get it right, we were charged another $50 when the next tech came out for the problems we had been complaining about since January. After a lengthy phone call, they promised a $50 credit for one of the tech visits. To date Comcast owes me the following amounts: $250 gift card, $100 HD credit and a $50 service person overbill credit. Have I seen a dime of it? Of course not! I really hope they burn!

I want a business model where I have a monopoly and can raise prices 33% per year and call what I deliver a promotion. Do they really think they are giving us a deal? Does it really cost $60 per month for internet service and 10 (what should be "free") channels? Someone needs to oversee these people and force them to provide their service at a reasonable price, especially if there are no competitors. Ridiculous!

So I'm stuck. Either I've paid my bill or it haven't. Either my account will be double-debited for the same amount or it won't. This is not customer service. This is customer abuse. It is very difficult to get a problem addressed by Comcast. If I had an alternative, like switching to another cable provider, I'd do it in a heartbeat. But I'm self-employed and need the internet to work, as does my husband. Hope you can help by collecting dissatisfied customer data.

So, I asked to speak to the supervisor Gerard ** at ext. number **. Well, he told me that someone would be coming on Monday, which is five days from now. They already charged me and I still don’t have a cable connection. He bounced me around like a ball and they don’t resolve my issue. I don’t know what’s going on here, but I do know that I have seen Comcast guys having conversation with tenants and they give them service, too. I just want my service put in so I could watch TV, but they are up to a lot of tricks and lies which are hurting a few customers while others get more channels without paying for it. I just want my service put in ASAP and not be lied to every time I call.

I called Comcast and was given multiple phone numbers to call. This Bob was calling my cell phone and leaving notes on my door. I can't get this man to leave me alone. No one at Comcast would even help me. All I got was "I am sorry, but you need to call a different number." I am thinking I need an attorney. I have filed a complaint with the BBB and FTC. I hope this helps. I will never ever do business with Comcast.

Now, Comcast has taken over $750.00. After many calls with several different supervisors, I was told that nowhere in their system is such note about me getting my money back existed. Incredible. "The calls are recorded for quality", what ** quality? I was not able to pay all my rent. The representatives and supervisors were nothing but disrespectful, condescending and to this day, almost a month later, I still have not received my money. Bunch of thieves. It was all your company's fault. The only reason I still have your ** product is because there are no other options. I can for sure tell you that you are nothing but thieves and as soon as my "credit" that you say I have runs out, you will never ever be part of my family. You good for nothing liars.

Upper management should have taken the time to read the supposed notes or at least listen to the multiple calls both my husband and I made as well as all the promises your reps made to us. Once more, thank you for nothing rats.

On the day of the installation, my assistant as well as the tenant were at the house to instruct the installer to run the cabling through the attic and down the walls. His response was, "I am too big to crawl through the attic." He was once again instructed to run the cable through the attic. He shook his head and proceeded to drill holes in my walls and ran the cabling along the outside of my building. Furthermore, he ran a cable from the outside around an entire room and then through another wall to get the cable into the living room. The installer left the premises without leaving a card or paperwork. I think he knew we weren't happy.

My assistant then proceeded to call customer service where he was cut off, put on hold and given every reason why he could not speak to a supervisor. In total, he was on the phone 2 hours before he actually was allowed to speak with a supervisor. Then they offered to do nothing to address the problem. This is not my first poor experience with Comcast, but it will be the last. Comcast is now banned from all of my rental properties. Period.

They soon told me that I would lose the $30 a month package discount that I was receiving, that I would have to start paying for the DVR ($17 a month!) that was included in my current package, and that I would lose the NFL RedZone channel (literally the only channel that I actually watch) and it would cost me $6 a month to add it back. At the end of all the scams that they slapped on and called fees, the package was back to the same price!

They literally could not reduce my package to a place where I would actually see a decrease in my monthly bill. In response to my displeasure, the customer service rep suggested that I change my phone to local calling only if I wanted to save money. I think that this is an outrage and feel completely taken advantage of. There are no other options in my area as AT&T is not currently offering Uverse to my neighborhood. If I could, I would drop Comcast tomorrow and never look back.

While already at work, I get a call from home saying that the technician came and left but the problem still exists with the cable box. I then turn around and called back Comcast. I am then connected to yet another representative by the name of Tom. He at first is apologetic and seems to work with me but then he asks for my best contact number which has already been documented way more than needed in a day. This is when I just ask him as politely as possible if this best contact number is already listed. I gave him the area code and prefix for him to find it because I knew it was listed already after speaking with the first three reps. I am now overtly aggravated because this is now the fourth time I have called Comcast and this representative is now arguing with me and talking over me instead of resolving this whole matter. All the while, I am at work!

I even asked nicely to speak with his supervisor, whom I found out way later is in a meeting. He acts as if he is transferring me and then returns back on the line to not tell me that he or she is in a meeting, but that it's taking a while for them to pick up the line. He never told me a time for the technician's return to my home, nor did he confirm the rescheduled appointment. I therefore had to call again and spoke to a much nicer rep who confirmed the time for the technician's return and deeply apologized for all the trouble I had to endure throughout the day.

Overall, I am so not satisfied with Amy's or Tom's performance. I recommend that they are retrained, disciplined for their actions or just seek a much different route of profession. I would like to commend the outstanding customer service to Allen, Marquessa (not sure if I spelled her name right) and Lee (female). They went out of their way to make sure that I received 100% customer satisfaction and I appreciate that wholeheartedly. Thank you!

This time I got someone who I could understand. After a while, he said he would send a technician out and there would be a service charge or I could buy a service plan which would cover it. I told him no and there was no way I would pay for a service call. He told me to take the box back. I will and I am packing a lunch and I will not leave until they give me a new box that I can see work. I hope they call the police on me because I will find a scumbag lawyer to sue them. Also, my TV was capable of receiving the HD sub-channels without a converter and now it cannot. I don’t know what they have done.

logged in for my March bill to find out a $453 bill! So I opened up my PDF bill to find out over 25 ** movies that I never ordered being charged to my account! Over $370 worth over three months! So after calling Comcast again and being blown off again, I took the boxes to the Douglasville, GA location and signed for my boxes to be returned only to have the representative drill me about how old my kids were and how they could have ordered these movies! I was like "Really? From school?" So then she implied that I was ordering 8 movies in a row a day from multiple TVs in my home and watching them at the same time!

Oh, it gets better! I got enraged at her accusations and started defending my family's honor only to have another customer behind me yell at me telling me I was out of line! We got into a yelling match and I just left with my receipt and have filed complaints with corporate, here and over the phone on the reg 800#. Not resolve yet! Do not go to Comcast! They only care about your money! That's It! You're only a # and a payday for them!

First, after researching your so-called "guarantee", it clearly fails to state this ridiculous inclusion of a tech physically disconnecting the service. Incredulous! What concern is it of mine how your techs are managed in the field and when they arrive to physically disconnect the service? Second, this one is truly ** as how could I use the service when the equipment was returned to a Comcast location? Who runs this company, Donald Duck? I want the refund due to me (approximately $139.00) ASAP. This fiasco took place in December, so I'm sure you can understand my anger. Unless you'd prefer me to continue this complaint to newspapers, federal agencies, BBB and FTC included, I suggest you remedy this mistake while you can.

I will be your worst nightmare continuing this line of complaints including posting a sign at your local offices explaining the fallacy of your word to guarantee your service. Get on it and solve this ASAP. As you may have noticed, I'm not your standard everyday mindless customer and have attorneys in the family who would love to visit Philadelphia. Thanks for your "guaranteed" assistance.

I asked the customer service rep to re-schedule the tech for the next day, Friday, 30 March 2012, at the same time between 7:30 AM and 8:30 AM, which she did. I got two calls before 7:30 AM to confirm that I was home and was assured that the tech would be there. I received a call at 8:33 AM on Friday, 30 March 2012, from the Comcast Dispatch stating that the tech would not be at my house until 9:45 AM, which is now 2 hours and 15 minutes late, an hour later than when he showed up on Thursday, 28 March 2012.

This lateness by techs is unacceptable. I am appalled at having to wait on techs when I'm paying for their service and I shouldn't have to wait all day for a tech to show up for a pre-scheduled service call. I didn't call at the spur of the moment. I called the day before I needed the service. Management should be concerned because I'm sure that I'm not the only dissatisfied customer with this 'crappy' service that Comcast heaps on it customer. Do something about this now!

After expressing my concerns via Comcast's customer service line, I was told to endure yet another fraudulent claims process. I verbally provided the necessary information and was told that I would receive a call back no later than Tuesday, March 27, 2012. Apparently, a fraud packet was to be sent out as well. Once again, I did not receive a call. Upon follow-up today, March 28th, I've learned the fraud phone number provided to me by the collections agency is an old Comcast number. Since no one can determine whether the number is forwarded to a new number or simply an unmanned number, I have no idea where my voicemails were left nor do I know the locale of the faxed documents I sent. To add more insult to injury, Comcast sent their fraud packet to the address where the fraudulent account was opened.

I am now back at square one and have to resubmit a new set of documentation. In the meantime, I receive weekly calls from the collections agency and will until Comcast contacts them with an update on the account. In essence, I am of the opinion that Comcast has been negligent in many regards and has exhibited a total disregard of timeliness and due diligence in this matter. I expect better handling of my personal data given the sensitivity of this matter, the documents I've sent to who knows where and now the documents that Comcast has sent to would-be suspects. Thank you for your time.

I called Comcast today and said I wanted to cancel the new service and go back to my original plan. They said I could not go back to the old plan. They now want to charge me double for what I already have.

I call and complain and they want to charge me to come and fix their broken equipment. They came 1 time to fix problems and the tech said it was hooked up wrong from the 1st tech that came out. He fixed some problems then different issues came up. I called and they basically tell me, so what! And they won’t send me my prepaid visa. I am on hold for long amounts of time.

I cannot stand this company and I am stuck in this contract. Their motto is customer guarantee and they do not stand by that. I get so upset every time I talk to them because I pay so much money and the attitude is they don’t care and it’s my problem to take my broken equipment in.

When I got to my car, I noticed the receipt didn't have my name on it. She also didn't list the modem I returned. I then called Comcast and after being on hold several times, the lady simply said "I will let them know your concerns" then started off with "you owe us this money". I will never, ever have Comcast again. No one seems to know what anyone else is doing and I have never been treated as rudely as I was today. I don't understand why the DVR wasn't in my name. I do remember having one stop working correctly and traded it for a new one. I am guessing there must have been a mess up there. There needs to be new laws. More companies should be allowed to offer cable and internet, then maybe they won't be so horrible to their customers.

When I called they said there is nothing they could do that it is all automated. I have had service with Comcast for a number of years and never had an issue with them before. I wish I had another choice for service in my area but I do not. I think it is ** that they can charge me for something I haven't even used, but I can spend another 5 dollars for a movie. They should not be able to charge me for services I have not used and someone needs to do something about it.

I can tell you that I believe that a repair person will not extend himself to identify and wait for an answer, as well as I keep repeating that the cable is in a common area. I don't even know if it affect my home's TV service and that I am just trying to solve a problem that has fallen in my lap. The lawn service does not seem to understand that I am an innocent person in this scenario, but in fact think I am a horrible person and I am kind of scared to be home when they are maintaining the area. Comcast, now Xfinity, has a web page that claims to have simple easy solutions to problem solving and has thousands of words written on a huge page. But after reading the entire page, I have two choices: online help, which they told me I need to call; and then calling, which I have done repeatedly.

After a couple of days I realized that I had not received any emails from Comcast, so I called back in. They told me that the 3rd party verification did not go through and I would have to do it again. I did it then on-line and also did it over the phone again. One more time, I received another call that the verification did not go through, so I attempted again.

Today, I called in to see if everything is okay and they have cancelled my order because the verification did not go through. Day 6, no equipment and now no order. I called in and was transferred 4 times. I was told I had three options after setting this account up again. I could wait 5 days for the equipment to arrive. I could go to a center and pickup the equipment; however, they may not have the right equipment so I may have to call back and get the equipment mailed or I could have a service appointment set up. If I have someone bring the equipment out, I would have to pay $70.00 to have this done. No one would help me. I have already received a $5.00 bill and now had to wait on hold so they could call over to billing to have it removed. It is costing me about $25.00 in cab fare to get this equipment. Also, I may get to this facility and they could be out of stock and may have to wait! Unreal!

I work for the condo association and I will do everything in my power to get this cancelled out with Comcast. In the meantime, I have to set up service with you as I need internet and phone more than anything for work. It is amazing to me that I was offered nothing for spending 3 hours, 6 days and money to get around to do a job that the cable company should be doing. Unfortunately, since you have the contract with the building I have to have your services which are outdated DVRs and poor customer service. I was basically told that RCN and the verification were the problem and there is nothing that you can do. I will tell this story to anyone that listens as your company is on my top 5 worst to deal with!

I asked what they are going to do about this. She told me that she would send a note to the supervisor of the rep who told me it was in the mail and I would get a call back today 3-12-12. Well, there’s no call back. I told the supervisor that I was not the type of person to write things down. I would never have gotten my gift card and Comcast would not have mailed it out to me and I would be out the $100. Can you imagine all the people out there that have forgotten about this gift card? I am more angry that I was lied to and no one even cared enough to call me back and try to explain what happened. My contract ends on October 14, 2013 and I will not renew my contract with Comcast. I want and need answers to what happened. I pay over $150 a month to this company and they could care less about there customers. It’s not a very good way to get new or keep old customers. Thank you.

After about thirty minutes, I called again, was placed on hold (ignored) again. Two of the representatives' names were Chris and Yalonda. After more than an hour and twenty minutes on the phone (holding), I never received any satisfaction. Comcast has earned a notorious reputation for disrespect and disregard for their customers.

They removed it and cut the cable, even though it’s paid thru the HOA. Here it is a month after and I have no cable and there’s another bill! I have spent the last hour and 40 minutes speaking with 6 different people to resolve this problem. I kept getting transferred and dropped or put on indefinite hold. This is harassment and bullying. I am fed up with Comcast. Everyone I speak to has the same problem. I want a class action lawsuit against Comcast for harassment, double billing, fraudulent advertising and over all scamming its customers. Prior to the switch, I had one remote for my TV and a couple of HD channels. After the switch I have no HD channels, a crappy picture and now I have to use 2 remotes to operate my TV.

We do not rent movies from OnDemand, because we have Netflix and OD is too expensive to watch. We have our own modem, and on the bill for March, we received a $20 credit because a service tech had to come out and replace the DVR box for the fifth time. Our internet is so slow that my computer times out on me. The "newest" DVR does not record correctly--everything is so digitized it cannot be seen or heard. And now I get a bill for $270 more than what we normally pay. And our house is brand-new and custom-built, so we know it is not aged wiring. Comcast has already had to rewire from the street box to the house once.

So after sitting on hold for nearly an hour waiting for Customer (non)Service to pick up, I am seeking ways to file a legal complaint against Comcast. Maybe this will force them to fix the problem and not think charging a customer for services they are not getting will go unnoticed.

When I went home, I did not find a modem; but I found a bill showing credit for the modem being returned on 10-27-2011. A week later, I got a bill for $450 for unreturned equipment, including the modem and all the equipment I returned to the store on 2-22-12. I called and emailed Comcast customer support. They told me I needed to drive over to the local service center during business hours and talk to them there. On 2-28-12, I used my hard-earned vacation time off work to take off an hour to drive over to Comcast. I was told they had no record of a return, and I was told again to "go home and look for the equipment." I'm now being billed from Comcast for $450 for working equipment that they have.

When the techs replaced the boxes, they replaced them with upgraded-type boxes. We had no idea that these were upgraded boxes. We don't know how to distinguish between the equipment. I did notice a difference in the boxes (One was smaller than the original.), but I assumed that these particular boxes were what was needed to repair the problem we had. All we wanted was the problem fixed, for we were happy with the original boxes.

All of a sudden, we started noticing a price increase. We weren't sure what the problem was. We called to have services and had plans changed, subscriptions dropped, anything we thought was causing the price increase. We called on several occasions to have HBO dropped, but Comcast never dropped HBO.

After calling today, we find out that we have been paying for upgraded boxes. We told the tech that we didn't request any upgraded boxes, but the service techs brought the boxes and installed them to resolve a problem and never told us that we would be paying for upgrades. The tech we talked to today stated that nothing can be done about it and that if we wanted the boxes changed, we would have to bring them to Comcast ourselves. Furthermore, Comcast has been charging us for having 6 boxes instead of 4. What kind of customer support and service is this? We always pay our bills on time and give your company no problems. We feel that we shouldn't be paying for this and the burden shouldn't be placed on us to have it fixed.

I see the options. I can care less whether an attorney contacts me or not. All I want is fair service, not to be taken advantage of our knowledge (or lack of) of the equipment, and this problem being resolved without costing us. I would like to discuss it with senior Comcast personnel and not a phone/help desk tech. I would like an answer ASAP.

I reviewed my checking account for Comcast's past payments for the last two to three years. There was no record for any "paid and later reversed payments" made to Comcast in the bank's online records. I even called the bank and when I told them what happened, they told me that they have other records aside from the ones that I see on the bank's website.

I called Comcast again and they told me that I should ask the bank to verify that the "reversed payment was not made." Then, I told Comcast that they should verify to me that payments were attempted. They should have documents regarding all the changes posted to the customers' accounts, including documents regarding additional fees.

Then, the Comcast employee told me that those "proofs" are part of the "Comcast general accounting ledger" and that they cannot share that information with me. That was too much. I told them that my bank payment verification is also part of my "personal general accounting ledger" and that I also cannot share that information with them. At the end, I just could not keep that service one more day and let them use my money. I told them to discontinue the service tomorrow. That is a description of how my 7-year old relationship with Comcast has ended on March 6, 2012.

This was not an okay solicitation. Do not send another Comcast employee to my house or I will call the police and report the individual and you as a company. Leave us alone. Thank you.

The following evening, we waited three hours for a technician to arrive, never received a call until the last hour from someone stating that there was no cable boxes available and he would not be able to make the appointment and then hung up. I called and spoke to seven different people and was on hold for two straight hours, most of them could not speak fluent English, to try to come to terms as to what the story was. All seven people could not assist me and basically told me that there was nothing they could do. I continued to call the following day to try to determine, after 20 years of service, why I was not getting any answers or assistance.

I am a real estate agent and work with a lot of people. I have recommended Comcast for all my clients and renters. This will not be the case any longer. I am appalled at the level of bad service this company has shown during my particular situation and many, many other situations with my clients in the past. How difficult is it for a company as large as Comcast to communicate with their customers in a proper and more respectful way? Your assistance in this matter will be greatly appreciated!

My next compliant has to do with our current bill. I have it set up for automatic withdrawal every month and this past month, though our bank account shows that they with drew the funds for payment, they are claiming we did not pay. So now not only are they charging the fee for service again but they have added late fees, turned off the service, and now want another fee for reinstating our service. I specifically set up the automatic payment so this would not happen.

My husband made a phone call to Comcast customer service and they were unwilling to resolve the issue over the phone. They said they would "investigate.” They wanted us to pay the so called "past due amount" before they would turn our service on again. My husband has taken our bank statement to the local Comcast office to show the proof of payment. Our desire is that they will acknowledge the payment that was made (now twice), remove all the erroneous fees and restore our service. We would leave Comcast if we had another option.

So I called again and this time I was connected with a very rude woman who informed me that I would have to wait six months. I told her that I had been told by other Comcast personnel that it was 90 days, so she checked and admitted that I was right and I should be receiving my rebate by the end of the next which would still be before the end of the year (2011). In the meantime, a friend of mine, who I had referred to the rep who signed me up, and he signed her up a day later, August 17, 2011, received her rebate. I called the rebate center in January 12, and the lady I talked to said that Comcast had never sent the rebate center my account papers. She said she would call Comcast and ask for my paperwork.

Here it is the end of February 2012 and I still don't have the rebate I was promised. If I do not hear from your company or receive my rebate in the next few days, I will contact the New Mexico State Attorney General's Office, Consumer Affairs, and also the Better Business Bureau. Also, my telephone does not work every time it rains or snows and I am without phone service for hours at a time. I am about ready to cancel my service with you and go back to the company I had service with before.

I contacted Comcast and they told me they could mail out the necessary equipment for free. They also said installation was easy and I could do it myself and call for assistance. The equipment arrived 2 days later. I have 5 TVs but Comcast only sent 2 boxes. When I called, they said there is a maximum of 3 free boxes per house, but I would rent the other two for $20 per month ($240 per year on top of the high rates they already charge). I was livid!

I installed the boxes myself and it was simple except, once installed none of the boxes worked! I called the number on the screen and was connected with an Agent in foreign country. The Agent's accent was terrible and I have an awful time understanding him. After asking me a series of repetitive questions, he explained that he could not help and escalated me to a "Level 2" support.

Level 2 service was no better. Although they spoke English clearer, they were not able to resolve my problem. The blamed the issue on my local Comcast office not assigning the boxes to my account. They said they could do that for me but it would take 45 minutes. I agreed and the agent said he would call me back once the boxes were assigned and the channels were downloaded. He never called back and I went to bed.

The next morning the same problem existed with the TVs. I called Comcast again and explained what had happened the night before. Basically, they ignored my explanation and went through their script. Repeating exactly what we had done the night before. When we got to the part where they transferred me to "Level 2", (at 9 minutes on the call), the transfer did not go through and I was disconnected. Since they had my account number and phone number, I was hoping they would call me back and continue. They did not.

I called back (888-634-4434) and started the whole process over... for the 3rd time. This time, instead of transferring me to "Level 2", they transferred me to my local office (804-266-1900), where I am currently sitting on hold.

In total, I have spent approximately 3 hours trying to get this resolved. Any suggestions on how to proceed?

If she had the equipment, I would return it. But she does not have any of their equipment. Now they are going to report it to the credit bureaus. My mom is on Medicaid and only has $50.00 each month to buy necessities. It is ridiculous for Comcast to take it this far. They have spent a lot more than $40 by turning it over! My mom, at this point in her life, does not need credit! She does, however, pay for what she has and had a great credit score. She could pass any day and they will still not get their piece of equipment or the lousy $40.

I have tried numerous time to resolve this issue, but it just won't go away. I make it a point to inform people of the incident and how unhappy and disgusted I am with Comcast. I do not recommend Comcast to anyone. They have bad service. They are very confusing mess of a company. I know I will never use them.

So I called the 800 number and got a very nice customer service rep name Harold. It took him 45 minutes to zip my box so it would work, I was grateful. I came home from work the next day same problem. I called xfinity again and got Harold (to my surprise) again. Again, it took him 45 minutes to zip the box and I also informed him that the remote did not work. He tried codes for another 15 minutes (which is now 1 hour I am on the phone with him) just for him to tell me that I need a new remote. Next day same thing happened to my surprise. Guess who I get, yes Harold again (is he the only rep that works there after 6pm EST?). 45 minutes later, box working but this time said he is sending tech. He made an appointment.

Technicians came on time and said they fixed the box. Two days later, same thing happened. I call xfinity again. This time, I tell them I want a new box and the CS tells me that I will be charged. I argue with him get my appointment and wait for my appointment. I get a bill before the rep comes and it’s outrageous. I take it to the Comcast center in Morgantown WV and they adjust it and also take off bill form service call because they see problem is not fixed.

This is on February 15, 2012. She verifies my appointment for Saturday, February 18 for 2:30pm-4:30pm. Come Friday the 17th, the box pops and turns off. I call xfinity. Yet, again the rep gets it to work but no sound. 1 hour and 15 minutes later, we have picture and sound and he said hopefully it will work until my techs get there tomorrow February 18, 2012 between 2:30-4:30pm. Saturday comes no techs, no call, and no sound on TV.

I call xfinity and get a rude CSR and rude manager. They first try to tell me my appointment is for the 25th when the manager at the Morgantown office and the CSR on Friday saw the appointment and on top of that, the automated system when I called verified my appointment for that day. This funky so called manager tried to insult my intelligence and tell me different and then tells me I can take time off my job and go to the office and get a new box, then tried to insult me with a $20.00 credit. I informed him that since I pay for the triple play and I don’t have it I will be paying only for the internet because the box doesn't work.

I don't know where they get these people from but I know one thing they say New Yorkers are rude and I from New York, and not one time have I ever had this problem with Time Warner Cable. I hope that they come to Morgantown, WV and know Comcast out the box, and there will be a lot of very grateful people.

I don’t know why they cannot get their stuff straight, why it takes numerous calls, hours on the phone and rude people, who put you back on hold, send you to different depts. and then your call is disconnected. I have to say, they need to start paying attention to the recorded calls for quality assurance and put their money where their mouths tend to open without resolution and treat people like people, not lost calls or overdue accounts due to them unable to resolve a simple issue. Boo hiss on you Comcast, you are the worst!

I called CS at 11:08 am and spoke to operator **. I was advised tech came at 9:06am no one was home. Not only was I close to the front door and would have heard the door bell or knocking, but have a small dog who barks like mad if someone comes on the property. My car is in driveway and a car is parked out front. There would be no way that we would have missed the tech. He stated he would have someone call back and advised to use my cell number.

I called CS at 12:19. I was told by operator ** that he would have the manager at dispatch and his general manager contact me regarding issue. I advised they must call my cell phone number. He advised that if no one calls, to call him back in one hour. No one called. I called CS at 1:10 and was told they could not transfer me to the operator and he would send an email be to operator ** to have him call back. I was advised that he must use cell phone. No call. I called CS at 2:42 pm. I was advised that none of the calls were handled correctly that the techs call before the appointment and if no one answers the phone that they go to the next call (he was never at the house in the first place, liars). They did call but they were not calling the cell phone as requested. Despite the 100% customer guarantee, they are unable to offer me anything for the lost day and still I’m waiting on a call back with a time.

Sometimes all is fine with appointments and technicians come on time. But sometimes, no. Yesterday at 9 a.m. I lost my Internet connection and called to Comcast. Representative tried to reset my modem without success. So I scheduled an appointment for range 3-5 p.m. for the same day. But nobody came! I called to Comcast and representative named Jessica told me the technician called three times and cancelled the appointment, even not trying to come to my house. I asked what phone was used, and the answer was cell phone. Our conversation lasted 28 minutes (on my cell!) without success, and the next appointment was scheduled for Wednesday, 22nd of February, despite that I told the representative I needed to work from home utilizing the Internet connection and my daughter got scheduled an online test (waited for it for a month and now she has to go to anybody's home asking for help). On all my reasons the answer was the first available time is Wednesday. Then we finished our conversation, and I checked my cell phone. I didn't have any missed calls!

After that I called them again and another rep checked the account and told me technician calls were made to my home phone, that was down due to modem problems. After this she told me she will do a $20 credit for the "inconvenience" plus credit for time my service is down. I told her I don't need their "great" credit amounts, and I need my service done ASAP. I got another promise: I have to sit and wait for a call from Comcast for the next three hours about the possibility to solve the problem ASAP. Did they call? No! I'm really started thinking about changing the provider company, despite of being a nice customer (always paying my bills fully and on time) for 8-9 years. Such disrespect and not willing to solve their own mistakes (to give the technician a telephone number that is 100% done!) I see the first time.

I have the basic cable package paid with my rent where I live and the change has happened to every resident. I would appreciate some answers on what happened and if you intend to put these stations back on. Please respond to my email: **. Thank you!

I found out that the services are still active by calling the old phone number associated with the account. I also logged on to the Comcast online account and it shows that cable/phone & internet services are still active. Finally, the cable box & modem were given to a Comcast technician weeks ago. Regardless of my repeated attempts to disconnect the cable/internet/phone service, Comcast has failed to do so and continues to charge for me services which we haven't been using for over a month and still refuses to credit the past month. This is clearly a fraudulent & deceptive practice.

Every person I talked to at Comcast today said they could not get me back on the Limited Basic Cable, that I had fought to get on, because of having cancer and hardly any money at all. And I had to fight with them to remove late fees even.

Now they're saying they don't have the plan any more that I was on till last night. It hasn't even been a day, a very smart and pushy person at Comcast talked me into upgrading so I could see more movies. I made a stupid decision and it's less than a day later and they won't do anything! That is the opposite of customer service. And if I can find a way, I would get rid of cable TV altogether after dealing with this company.

C. I've been a Comcast customer for 4.5 years. My account is up to date. Just because I am moving should not/does not justify a deposit

But the bottom line is that I called to speak to them about it, and I have been on hold, so far, for 53 minutes, with no sign that anyone will ever pick up. This is unacceptable. I finally contacted someone via their Web site on chat and they did resolve my issue (removed the deposit, anyway). However, I have an issue with being charged a deposit based on a conversation I supposedly had that never took place. I also have an issue with being put on hold for an hour (I finally did hang up). This is not an isolated incident as I have been on hold endlessly in the past as well. At the very least, they should not be allowed to run commercials touting their customer service.

Fast forward to Feb. 11, we stood in line at the store over 1 hour before they opened, because every other time we had stopped there, they had a line down the street. So, we got up to the lady, turned in the boxes, and she announced that we are not getting credit. The service was still on. Yes, they did get a cancellation in January, but still no December. And no, they will not credit us since December. They don't care what someone told us. There was no supervisor around to speak with, but we asked for one to call us. I politely told the girl she should look for another job, because Comcast wasn't going to be around for long given their horrible customer service. They have almost $500 of our money since they overcharged us by 2 months.

Meanwhile my bill has been tossed around from ending amount of $300 and some odd dollars to an ending amount of $274 with the extra charge on it. It took about 3 months for Comcast to stop calling me about my services being cut off if I did not pay the bill. I had already moved out and cut my services off. The only person who seemed to know what she was talking about was the poor sweet girl at the Comcast store where I had turned in my equipment. I was talking to my parents about the best way to resolve this issue and they had a few suggestions. But my father, who previously had some billing issues and random fees stuck on his bill, told me to get on the internet and look at Comcast complaint blogs (it's sad Comcast has so many). I found one with a useful number and it ended up being corporate. They took the charge off in less that 18 hours and the lady acted like she was doing me a favor the entire time by not "questioning" the situation that started this mess. Well thank you so very much. But then she lectured me on how I should pay my bills so that they wouldn't go to Comcast-Atlanta collection services. I am extremely upset and angry on how I have been treated by Comcast "customer service" and I will never ever use them again nor will I ever suggest to anyone that they use them unless they are looking for a headache and collection calls at all hours of the day and night.

Comcast, I did not pay my bill because I did not want to give you money that wasn't yours. It should have not taken 7 months to fix this problem and now that it has, I have had to deal with the harassing calls about this stupid bill. I would have loved to pay you guys off from the start if I knew the correct amount, but from the very first bill the amount has been wrong! This is not a way to treat your customers at all. I do not need your employees to teach me how to pay my bills on time. The timing on this matter from Comcast employees has been unacceptable. I am extremely upset more than anything that Comcast sent my bill to collection after I had talked and explained to them the situation. They informed me they would "note" it and I guess that means it goes in one ear and out the other. They have no skills on how to deal with customers. I am so extremely upset.

After receiving my 1/1/12 Statement (Acct: **), I went to the Comcast Office in Summerfield, FL (mid January 2012) to explain and was told that there computer system had no access to the online Promo Codes.

I, then, called the Promo Code number 800-934-6489 and spoke to a Comcast man named Ian, who basically listened and told me he had no access to the Promo Codes. He could offer no further assistance.

I have felt hesitant to write this letter and I have been dreading it. I'm afraid that even after this letter, nothing will get resolved because that has been the case since January of this year. I have had such a horrible experience with Comcast. I was with Comcast for years and it is only because there was no other service in Daly City. There have been price issues from the beginning of my contract with you, where we were quoted one price then given another. But that is not the reason why I am writing you today.

This is the situation. I unfortunately have told this issue several times because for some reason I have had to repeat myself even though this should all be logged under my account. I lived in a house in Daly City with my brother and his wife. I moved out to Foster City with my boyfriend. I called Comcast customer service on December 23, 2010 to cancel my account because I was moving out. I asked if I was going to get any cancellation fee and if I need to know any other information before I cancel. They said that I will not have a cancellation fee but the final prorated fee would be $163.86. I asked what had to be done with the equipment and how long my brother and his family would have cable, internet, and phone accessibility for because they would still need to sign up for their own acct. I was told they would have 7 days and then it will all be cut off and I had seven days to return the equipment.

My sister-in-law, Dhemy **, got in contact with Comcast herself and had issues as well. She was first told that she did not have to return any equipment because she was living in the same house and they should just keep the same equipment. But after the seventh day they still did not have cable or internet so she called Comcast. Then she was informed that she needed to go to the Pacifica office and change her account number and they informed her that she would have cable and internet working that same night. She did not have internet or cable working that night and so she called Comcast again and they said they would send a technician to the house the very next day between the early morning and early afternoon. My brother waited all day and no one came. My sister-in-law then called again and then Comcast said they would come the very next day. A technician did arrive around 7 am. This is the one and only time a technician came to the house, she informed me. He was there for about half an hour to an hour and asked where the modem, phone jack, and other items that she cannot remember for this was in December of last year. After he left, everything was working fine.

Then everything went even more downhill from here. I started receiving calls from an unknown number **. I didn’t recognize it so I didn’t answer it and no messages were left so I assumed it was a prank call or wrong number. When I called it I didn’t recognize it either and it was an automated message. Finally I received my first notice in the mail from Credit Collection Services (CCS). It first stated that I owed $342.32 and that the creditor was Comcast. I was shocked and I called Comcast on February 4, 2011. I called 800-266-2278, which by the way takes forever just to speak with someone. When I finally spoke with someone they told me that I had a zero balance.

So from that day I thought maybe it was just a mistake and maybe my account was just not updated. But I still received calls from Credit Collection Services. I talked to someone again from Comcast and it was said that I no longer have an existing account and I paid the balance of $162.32 already and that my account was clear. I received a new letter from CCS but for a different amount, $180.00. So I thought again that maybe my account is just not being updated. I think at this point we were not communicating clearly.

I had to explain I am being charged $180.00 worth of equipment that I know nothing of. I was living in Daly City and my sister-in-law only saw one technician. She did not return any equipment or receive any new equipment. The account had been transferred already and I do not know anything else that went on in that house. It was getting really frustrating because I didn’t know what I had to do, especially if it has nothing to do with me and I no longer even had an existing account with Comcast. I still was receiving calls from Credit Collection Services and so I called Comcast again and explained what was going on. I spoke with Aretha on February 14, 2011. She made me aware that I just needed to make sure that everyone was aware that the account was transferred and she said she would put a note of that on my acct. So then I thought that was the last of it.

But of course I still kept receiving calls from CCS. I called Comcast yet again and spoke with Yvonne on February 24, 2011. I expressed how frustrating this situation was and the fact that I had to keep explaining myself and nothing was being done about it. I even conferenced called my sister in law Dhemy with Comcast so we can both explain our story. We both know nothing of the "equipment" that is missing. Yvonne gave us the reference number of ** and said that this would all be inputted in both of our accounts. She told me that she would fax CCS as well with this information and let them know that the missing equipment has nothing to do with me. I do not know what exactly was done on Comcast’s end because nothing changed.

I still received calls from CCS and I even explained to them what was going on and how frustrating this was for me. CCS told me they did not receive anything from Comcast concerning my due bill and would hold off on the calls until I can figure it out. By now you can only imagine how upset I was. Calling Comcast again, waiting on hold again, trying to get ahold of someone especially if I didn’t even have an account number to enter. I spoke to Monica on March 17, 2011. I then had to repeat my issue once again: "I used to live with my brother and sister-in-law and then I moved out so I cancelled my account. I am now being tracked down by Credit Collection Services saying I owe $180 worth of equipment that I know nothing of. My family was told not to return any equipment because it was the same house. Only one technician was came to the house and Comcast doesn't even know his name. My credit is on the line now and I need this to be resolved."

I was extremely angry by then and it’s not even Monica's fault. She’s hearing this story for the first time. She puts me on hold. She comes back on the line and tells me that "Comcast will take care of it.” I repeat, "So Monica, you are telling me that Comcast will take care of this and I no longer have to worry about anything?" She said yes. I repeat myself again at least 3 times because by now I have no trust or faith in Comcast. And she said "yes.” "So, Comcast will take care of this situation because of how frustrating, time consuming, and irritating this has been, and I do not have to worry about it and you will get ahold of CCS and let them know?” "Yes. I contact CCS and let them know of all this information.”

But of course, I start to receive calls again. By now I think I look like a joke to Comcast. I should have known that meant nothing. Your word meant nothing. I should not have believed that this would be taken care of. I called Comcast again with no patience. After waiting on hold again, I asked to automatically talk to a supervisor and I have to explain myself again over and over the same story. I tell Oscar the story and he then transfers me to Stacy the supervisor. I explain how very upset I am that you tell me that it is taken care of and this is what happens--the exact opposite? I am in customer service. I work at a hotel, front desk. I hear complaints. I get angry guests all the time. But if I say I will take care it, I do. Don’t you have the same policy? This was one of the most upsetting conversations. I couldn’t understand how it got this far. Why would customer service be like this? She then said that she would send a fax again and this time she was being honest. She wasn’t sure if it would get resolved. I appreciated that fact that she was at least being honest that she couldn’t just take care of it. But she would send a fax to CCS for me telling them everything. And we just had to wait and see if CCS would accept it.

I waited to see if I still would get calls from CCS and low and behold, I still did. I guess it was not solved yet and the fax did not make a difference. Now I was at the end of my patience and sanity with this situation. I really feel like this issue was making me lose my mind. Something so small has gotten this big and it would not get resolved. This was the worst ongoing issue I have ever been thru with just a simple cable/internet situation. After receiving more calls and notices from CCS, I decided to conference call both Comcast and CCS so they can both talk and hear each other and my frustration. I talked first to Val from Comcast and asked to immediately to speak with a supervisor and yet again had to explain my story. I waited to get the supervisor on the phone, Larry, and then conference called Robert from CCS. I told them I needed immediate help. I needed to fix this problem and I do not know what to do anymore. I have been told this would be taken care of and it is still going on and now for 5 months. Larry continued to tell me that there was nothing he could do. And Robert told me he just needed a file/fax from Comcast stating that this case can be removed/has been solved. Larry told me the only temporary solution I had was to re-tell this story once again but to Corporate Comcast. That I needed to send a letter to corporate escalations and they would handle it from here on out. CCS said they would put this on hold for a little while. So I am sending this letter hoping something will be solved.

I have no idea what equipment is missing. I moved out of the house in Daly city and my brother and sister-in-law know nothing of this either because they were specifically told not to return anything because they lived in the same house, that they only needed to change their account number. The only person that has been to the house after me was the one technician. I do not know what changes he made. And surprisingly, Comcast has no information on the one technician that was here. Comcast does not know who, his name or anything about it, which is horrible. Isn't there a way to keep track of those things? My sister-in-law doesn't know his name and did not watch every single move he made. She trusted that he would get the job done, which happened. They have cable and internet. I'm not saying he stole equipment, but maybe he was told to retrieve equipment or replace older equipment. I have no idea what happened here, but I am being blamed for it and frankly I am tired of this.

We were told several times that they would look into the case where the one technician came to the house but I haven’t heard anything about that. For some odd reason there is no record of who went to the house or how we can talk to him and see if he saw anything or replaced anything. I do not want to repeat this story again. I cannot call Comcast, stay on hold, try to talk to someone, tell my story again, and nothing be resolved. My credit is on the line right now. I do not even own a home and I'm in the middle of paying my car off. I really do not need bad credit all because of this. I am now doing what I am told: to write corporate escalations. Please tell me, what will this result in? Will anything change or will I just forever have to keep calling Comcast and Credit Collection Services back and forth. I will not pay $180 for equipment that I know nothing of. I am not made of money just like everybody else in this world. I'm not just going to throw money away. I really truly hope there is a solution in the end. I hope you can put yourself in my shoes and understand just where I am coming from. I will also send this letter to Consumer Affairs so that way if/when this is not solved thru corporate escalations, then maybe Consumer Affairs can help.

So, my income is not going up. I tried to give as much time and energy to charities, yet they give me a hard time on each call, and now going to $49.99 for the same service by April. If I want to decrease my package, it is $29.99. The children I assist can not see what they want, and I do not want them watching adult shows. Can someone please help me.

I feel very deceived and angry for the way Comcast representatives treated me from the day I sign up not knowing what I am committing to till the day I complained about the increase. The contract obviously does not forbid the increases in service charges and as a customer with contract for 36 months I have no recourse but to put up with anything they throw at me. I do not feel that anyone can make you sign a contract without guaranteeing something in return like the rate.

Last week I gave up and filed a complaint with the state of Florida. A few days later a woman from Comcast called me. Christina ** called and gave me her name and then mumbled something and just twos were clear and it was "Comcast Executive". To her credit she listened to me for at least ten minutes that it took me to list all of the problems I was having with my Comcast service. When I was done she explained that she could only compensate me for 3 of the 4 months I had had countless problems with them. She explained that there was not any record of me calling about service problems in October 2011.

This really got to me considering all the time I had wasted with Comcast on the phone and the crappy service I was receiving and paying $150 a month with no movies or sports of any kind just an HD add-on. I told Christina ** that I do not even care how much she was willing to refund me and that I was not going to lie and agree that what she said was true about October 2011. Then she offered to send out a repair truck that day which in the past few months meant waiting 6 or more hours for them to show up without even phone call. So I had to find a day that I can waste 6 hours or so. I declined.

The next day the state of Florida sent me a copy of the email Christina sent them that morning and here it is:

“Dear Sir/Madam:

This letter is in response to the complaint filed by Stephen ** on January 19, 2012, regarding a service complaint that he has had intermittent service issues.

We do not have any documented service issues after the completed service call on September 30, 2011. Several offers to schedule a service call to verify claims of service issues were declined by the customer. The customer has been compensated for the documented service issues which occurred in September. A one-time credit in the amount of $25.76 has been applied to his account. He has also been given a $20.00 a Customer Guarantee credit in September for the late arrival by the service technician.

We deeply apologize for the frustration this experience has placed on Mr. Peterson. In an effort to make up for his time and frustration, we have given service credit.

I trust that this provides your office with the information required in this matter. Please do not hesitate to contact me directly at ** should you have any questions or need additional information. Comcast looks forward to receiving confirmation upon closure of case # **.

Sincerely,

Christina **”

Well, as you can see Comcast decided to punish me for not agreeing to the 3-month offer and she had set me up on, stating she will send out a service truck while she was talking to me on the phone Now I have something here that is unheard of: a direct phone number to Comcast’s executives (904-374-7701). Please use it wisely.

Issue 2) I cancelled service and returned my equipment on the 13th of December, but on the 15th of December I was incorrectly billed for the month of January.

After numerous calls, we've been repeatedly told that Comcast does not bill in advance, so they don't owe us the money from their erroneous January billing. Unfortunately no documentation is offered to support this position. In direct contradiction to these verbal assurances that they have a right to steal our money, it's clear from all of Comcast's *written* documentation that Comcast does indeed bill a month in advance, not in mid-cycle as their staff has insisted. All of our billing statements, the installation invoice we retained from 2003 (when we initiated service), and their corporate website state quite clearly that Comcast does indeed bill a month in advance.

That is, until it's time to cancel.

I can find no reference to mid-cycle billing on their site and in fact the only time it's been referenced has been during verbal communications with their staff. In a curious twist, we went to their service center and before we told the associate what we had come to discuss, we asked them if their policy was to require advance payment for the following month.

They then, without hesitation, acknowledged that to be the case. That is, until I told them I wanted to be reimbursed for the final month, at which point the story miraculously changed. Then our advanced payment for the month of January was characterized as a mid-cycle payment for the month of December.

Comcast staff is quite clearly confused on the difference between billing cycles and service periods; it's unclear if this is by intent, or just the result of regrettably substandard corporate training. Of course this confusion is only tolerated because it results in more money flowing to corporate coffers; as a software developer who has worked on billing systems, I can assure you that had the confusion resulted in a loss for Comcast, it would be corrected quite quickly, likely resulting in the termination of those involved. But 'happy accidents' redounding to the benefit of Comcast seem to be tolerated with remarkable equanimity.

Here is a link to Comcast's corporate policy, straight from the website. I can also provide any interested parties with scans of the installer's invoice from 2003 as well as every bill we've received over the course of 8 years, all of which clearly state this policy, as well as the fact that the mid-month billings apply to cable service for the following month.

http://customer.comcast.com/Pages/HelpNFC.aspx?id=Article-understanding-your-bill

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So in my mind, one of these things should happen:

3) They should reimburse me for the improper billing for the month of January.

I asked to speak to a manager and wanted to have the $120 deal. I was then directed toward a 5th, 6th, and 7th rep. Each rep gave me prices from $140-160, all completely different and every rep said that the $120 deal was impossible. Basically, they're calling me a liar. I asked how each of them came up with a different price for the same package, and they all said they weren't sure. I was told a manager would call me back after 5 hours of my day spent on the phone with Comcast, but no manager called! I am completely disgusted, and exhausted from it all. To say I'm angry is an understatement. There should be another box to rate your overall experience as ragingly pissed the *** *** !

When there was no tech at 4pm, I called Comcast and was told the tech was running late but would be there soon. 5pm came and went, no tech. I called again after 6pm, the tech was still on the way, I ask for a supervisor, he will call me back. I wait 30 minutes, no supervisor call. I finally get a supervisor and am told the tech will call within 30 minutes. Guess what, no call. I call Comcast again and refuse to hang up until I get an answer, after 40 minutes, a supervisor gets on phone with me and goes into the call history. She then tells me the tech came to the house and no one was home! I then went ballistic.

We were home since 2:45pm, the tech was suppose to call before coming, and never rang the bell or knocked on the door. It was Friday night, 7pm and just wanted to go home. The supervisor I spoke to about this also told me that I was scheduled for service Sunday 1-3pm. Another day wasted. She said, she would contact dispatch to try to elevate my service, that is Comcast babble for you are screwed. This is not the first time I have had problems with service calls from Comcast. And it should be my last, but I'm not sure any of the other companies are any better. You would think a multi billion dollar company would hire a few more techs to service their ever growing client base.

I told her that they were supposed to send me something, so that I could send the equipment to them. She told me that she would send it off, but I never got it. I called and spoke with Sylvia in billing, to settle the remaining balance on the account. I paid for the last month of service, but not the equipment. I told her the situation, and she told me that she would mail the box off to me, but I never received it. After checking my credit report today, I realized that Comcast has reported that I owed them. I am outraged, because I have spoken with numerous people that stated they would send me what I needed, in order to return the product, and Comcast never notified me to say that they were turning my account over to collections, not even when I spoke to Sylvia, to pay the balance off.

It has been my experience that if you miss their call and even if you call right back they skip you and move on. So I waited and just before the window was about to close I looked out the window and saw the Xfinity truck driving away. The tech never tried to call and I highly doubt he even got out of his vehicle. I say this because my door bell did not ring. . I tried running out the door to catch him but could not. I called customer service immediately and spoke to a Supervisor who said all she could do is put in for another 24 hrs. appointment. No help at all, I asked her to call dispatch but she refused stating she could not do that but would not tell me why. She advised that the best she could do to enter another expedited call for service but it would probably be another 24 hour wait. So I am now waiting to see when or if someone is going to show up because I was never advised.

Customer service is no help and the continuous attitude that the customer can just wait is annoying. My kids rely on the internet to go to school. They have 5 classes a day and recently they had midterms. One of my daughters may get a failing grade because she did not get her test in in time because the internet went down in the middle of the exam. I asked for and got a credit for the service and the missed appointment but this is not a proper compensation ($30) in my eyes because they could care less, my hands are tied attitude of the customer service rep and then someone who claimed to be the highest supervisor available. I have phone, cable TV and internet with them and may probably change because of this incident.

On January 15th in the middle of playoffs second quarter the cable goes out, I speak to a very ignorant man named Hassan who assures me that in 15 min all should be well. 45 minutes later I call again, then another winner named James proceeds to tell me, “Oh your cable is off!” Then I ask to speak to a manager in the Jacksonville FL office. He then connects me to on purpose to a closed office (where do they find they people?).

On Monday after 11 tries, I finally get in contact with a Manager Matthew **. He explains that the rep that came out connected the wrong unit, great! Then I go through the whole story and he states “ok fax me a copy of fire report” I did. Then he seems to say I had a credit on previous account since I had just paid my bill on 12/31/11 and home was destroyed on 01/03/12 ( go figure) Then he says he will fix the problem with the cable and the old box. Great so I thought.

On January 23rd I get a bill? When Matthew told me I will have no cable bill for two months and he will fix the box issue. Now I have received a call every day since the 18th about the equipment, no clue about fire or anything else and a new bill. **? I'm 43 years old and have been in the Sales and CSR industry for 25 years and these have got to be the most ignorant, uneducated morons that I have ever had the misfortune to have dealt with. This is all typed while being on hold for 25 minutes to speak to a manager. Yeah Right. Hung Up! So still no resolution. I Hate Comcast! I’m on to the 85th call…

A few weeks later, people started showing up at my doorstep to collect the equipment. Then phone calls started. Then threatening letters and finally collection notices. I have called multiple times and even stood in line at the local Comcast office, explaining all along the way that I turned the equipment in to the Comcast representative that Comcast sent to my house. I opened a ticket with my visit to the office during the holidays and was told that I would be contacted by January 13th. I was not. I called on the 14th and spoke to the finance group, leaving my cell number and being assured that I would be contacted. I never was. Finally, I have received a collection notice telling me that my very high credit score is now being impacted. Last straw, I am now fighting back after being harassed, ignored and finally injured by Comcast over your internal mistakes.

Went to chat help. The tech took control of unit and digitally connected it to the system; it did not work. Time spent was 5 hours. Got with techs again and we tried one more time. Same results. Time: 4 hours. Finally a tech said they did not know what was wrong and they’re going to send service tech to home, which they did. He said they did not search the zip code 31401, which uses channel 4 not 3 they had been trying to setup on. He said 31401 is a small area in Sav. Historic that is programed for channel 4.

We changed settings to channel 4 and all worked. The tech was very good. Then I get my first bill and I am charged for a tech visit and additional fees for XFINITY TV. This X pack was promoted as free. The tech was sent by you not requested by me. Took TV top box back to Comcast office. Time with tech and return: 3 hours. You charged me for visit for XFINITY set up. I will not pay for extra. You can come get it all. Newspaper news January 24, 2012 front page says XFINITY reps to check on service and want feedback, send one. I will explain in detail the problems I have had from day one!

It is ok to increase the monthly charges on a past due account but not schedule extensions to prevent additional charges from being added. This is absolutely crazy, and I really wish there were more option in the area as I would have cancelled them years ago. I requested a formal complaint address, email or number and was given the general toll free line. Who do you petition to allow alternate companies in your neighborhood?

Without even making an effort the tech stares up at the cable lines for a half hour then comes to our door and tells us she can't do anything because she doesn't have the right ladder. We finally get someone out to get everything hooked up. They tell us the original tech could have used the ladder she had, but they're really nice and get everything together for us. Comcast also gave us a measly $30 credit for our trouble. Fast forward a few months. We've been having nothing but trouble with our internet and TV.

One day we would have a channel, the next we wouldn't. One minute we'd have internet connection, the next minute it wouldn't be working. When we originally set up our TV, my husband reiterated several times that with the package we're getting it included a couple of our favorite channels. After a few months all of a sudden those channels disappeared. We apparently were told the wrong thing and now we have to pay more money a month and get these stupid boxes to hook up to our TVs.

Fine. We played their stupid game and we enjoyed having On-Demand for a little while and then all of a sudden that stops working. We attempt to hook up the boxes to our TVs and they won't work. After being told 3 times to wait and 2 days go by the 4th call produces a tech. This tech did show up early but after a half hour of looking at things we were told that now we have to go get new boxes and the reason things haven't been working all this time is because the people that set things up didn't connect things right.

We've wasted half of our day and my husband has to waste gas to go pick up new equipment because their items don't work properly. God forbid the tech would have had extra boxes in his truck. We still don't have working TVs in our other rooms and our On-Demand still isn't working. Comcast is the worst cable provider I've ever encountered. I wish they would take their stupid commercials off the air that boasts about improving customer service because they haven't improved anything.

3) You may have already paid $200 in a deposit.

Instead of your bill being for a previous month or the current month, you will be charged again for a month in advance, a new bill for the bill you already paid last month at the previous address and your bill will be around $260 to $300 instead of around $95 to $100 (includes Cable TV and Internet).

Now, if you do not check your bill out, and call Comcast, they will keep all the money you send in. They will not correct the bill and claim that "oh well, that's how the bill comes out when you move to a new address."

I had to call twice and demand that I speak to a supervisor and threaten them with contacting Consumer Fraud and the State Attorney General's Office if they did not correct my bill. I was then told that "yes" they would adjust the bill and "give me credit for payment for the previous months bill...that was paid in advance." To date, they have not done so.

I am so angry at being defrauded by Comcast that I have just signed up with another cable and DSL company and will save about $80 a month.

Check your bills, especially if you move. Comcast and all the other service providers you may have contracted with because they know what the are doing and figured out that most of you people are too trusting and will just pay the bill. If I had paid the bill, along with about 5 million other Comcast providers who also moved this month. Comcast would have collected $10 million dollars in your money that you would not get back, because you didn't know.

Comcast are Thieves... watch your bills every month... especially if you move.

I called again in March, June, August, and December and never received a copy of the contract. When I tried to cancel in January of 2012, I was told I was on a two year contract! The whole year I was told it was one year and now all of a sudden it was a two year contract. I disputed it again today and Comcast Manager Cathy stated she would look into the actual terms of my agreement and get back to me on Monday!

Your company really demands a competitive market or management with some with more than Burger King mentality. We, seniors, do not deserve to be abused this way which includes the loud advertisements when the sound automatically goes up so you have to get up and again, get the remote and shut the thing down or off. Your company has to have the worse public image of any company ever on the earth. I hope one day, management has the need to call their doctor and be put on hold while the nurse plays a message about all the surgeries and techniques they offer their patients and they can combine these treatments maybe to offer a brain transplant but offer that sweet music like your time is of no importance. Take heed. The customers have the last word and competition will correct this problem.

Internet service with Comcast is good for the most part as is their telephone service; but try to purchase one or two of these services alone. Comcast then informs you that it will cost you more to purchase ala carte than the price you're already paying for the bundle that you are trying to get away from. Comcast should not be allowed by law, to price gouge customers into purchasing bundles for the sake of profits that benefit Comcast. There needs to be more competition to benefit the consumer as opposed to benefiting only the major companies that provide these services. Customers should have reasonable charges for stand alone services when that is all they need and or want. Big companies getting bigger and bigger isn't always better for the consumer, who end up stuck paying for bundles they prefer not to have but are muscled into because the big companies were given permission to price fix bundles while increasing the prices of ala carte services.

As a result of the price fixing that occurs with bundles offered, customers who prefer to only have certain channel line ups and/or certain stand alone services are forced into purchasing services they no longer want or need.

Consumers need more options available to them for service providers that do not include the big companies, such as Comcast, Verizon, etc.

I'm stuck with finding an alternative to paying for bundle services I no longer enjoy versus paying reasonable stand alone prices that do not cost more than bundled service prices. I want the freedom to chose; I want to create my own bundle that includes the channels and services I enjoy.

In addition, I would have been sitting without a television set. I explained this to Comcast Corporate and they told me it was a personal decision to replace the television. First of all, am I really supposed to sit here without a television form November to January while they take their time? Comcast are thieves and they are disrespectful. My granddaughter needs to be reimbursed for the replacement of this television set.

I finally got tired of paying the $7 monthly rental fee for an old Motorola SBV5220 cable modem (EMTA type, which includes telephone), so I purchased an identical modem from a seller on Amazon.com for about $21 with shipping. Unfortunately, the seller shipped a model SBV5222. I tried to connect it to the cable, but was unable to access the internet, and the phone would not work either. I reconnected my rental modem and called Comcast on December 26, 2011. The service tech was very helpful and took all the information he needed to connect the modem, including model, serial number, and MAC addresses.

He claimed he had entered all the information into the system and all I needed to do was turn in my rental modem and Comcast would start my service. I drove the 10 miles to the Comcast office and turned in my rental modem. Then I drove back home, connected the SBV5222 modem, and called on my mobile phone, connecting with another service tech. This tech claimed there was nothing in the system regarding my new modem and he spent about an hour trying to enter the information. He finally claimed he could not get the modem provisioned which is required for it to work. In all fairness, the SBV5222 is not on the Comcast approved modem list while the SBV5220 modem was, although considered EOL (end of life). Which tech was telling me the truth, I do not know, but it appears someone was incorrect.

I then drove the 10 miles to the Comcast office to get my old modem back, but instead they would only give me a new Arris TM602G EMTA modem, which I took home and connected. Another half-hour cell phone call and I was back with a working internet and telephone. I contacted the Amazon seller, who refunded my total price including shipping and told me I could keep or sell or whatever I wanted to do with the incorrect modem, since return shipping would be more than the value of the modem.

Next I ordered another SBV5220 from a seller on E-Bay, again for about $21 with shipping. This modem arrived on January 10 and was indeed the correct model. On January 11, I connected this modem and opened Internet Explorer to find a Comcast web page where I entered my account number and phone number, and in a few minutes I had internet access but no telephone. I then opened a live chat session with a Comcast service tech who claimed the only cable modem I could use was an Arris TM702G which oddly enough was available at the Comcast store inside Best Buy for only $170, except they were out of stock when I checked a week previously. I explained that was just not true since I had been using an SBV5220 for over 4 years, and had been using a TM602G for the last week. He claimed I had to have the latest DOCSIS 3.0 model, although both the modems I had been using were DOCSIS 2.0 models. After about 30 minutes I asked for a supervisor and another person came online claiming to be a supervisor. He took all the information and claimed the SBV5220 would not work, and that it was not on the approved list. I gave him the internet site for the list, and explained if he clicked the EOL box he would find it on line 107. He continued for about an hour, and finally took the MAC address and serial number. Finally he claimed the only modem I could use was the TM722G from Best Buy.

I next re-connected my rental modem and called the direct phone line to have a modem provisioned and talked to yet another service tech. I gave him the model, MAC address, and my account information. He offered to call me in a few minutes when I had my SBV5220 modem connected, and within 5 minutes he had it working with the telephone.

I returned the rental modem to the local office and was told by the lady at the counter that the modem I purchased was probably stolen from Comcast and I would likely be charged a rental fee in the future, although I explained to her that if that happened Comcast would not receive another dollar from me and I would cancel my phone, internet, and cable TV and get service elsewhere. I have never had so many people lie to me and stall just to collect a measly $7 additional fee when I am paying over $110 a month for their service! The practice of trying to force customers to pay a rental fee or only purchase the product from Comcast is extortion in its worst form in my opinion.

The tech support tried to send new signals but, did not work. They sent a service rep. He checked signals coming in, and determined in house connectors needed to be changed, because they had changed signal coming in. Everything was working fine before. A bill was sent for the service call. This was a condition caused by their changes in service. I cannot believe the connectors went bad overnight. The office rep says they are not responsible, and any work done in the premise is billable.

I have the larger boxes on three TVs and TCM still comes in on them. My frustration and rage is why in the hay bales, if I am paying for the preferred package, I can't get the channel on all my TVs. It was there on Wednesday but they turned it off yesterday. I called twice yesterday, first being told I have the basic package which my bill clearly indicates I have the digital preferred plus. I pay $211 for cable, internet and phone. Fundamentally, I can't not understand nor comprehend why, if I am paying for something, I can't get it.

I then made an appointment for Comcast to return on December 26 to install the cable on the outside of the house. A technician showed up at their house prior to December 26 (totally unscheduled). No one showed up on December 26 (scheduled appointment), and I started calling Comcast to find out what was going on.

Everyone I talked to said that the situation was being worked on while absolutely nothing was being done. In other words, everyone told me what they thought I wanted to hear. Several of the people I talked to told me they would call me back and never did. I finally got through to a supervisor (Linda **) who has been working on the situation for the past 2 weeks. She has had no luck getting anyone to call her back; consequently, still nothing has been done, and we're going into our 4th week.