Altice USA Reviews

The reason for my contacting you is because of a situation regarding my cable bill. I share this bill with two other people who were renting a room with me. Back in October of 2007, one of my renters had to move unexpectedly, thereby causing me to get behind in my bills. I did get the bill paid; it just wasn't by the due date. Cablevision always sent me a notice to let me know that I had until a specific date to pay said bill or the service would be interrupted. The last notice I received from them was for an interruption in service for January 9th unless they received 175.00, which I paid. New bills for my account are generated on the 15th of the month; today is the 15th and a new bill was generated putting my account one month overdue. When I spoke with a rep I was told that I had until the 17th of this month to pay the overdue bill. I explained that I could pay half by then and the balance on the 23rd of this month.

I have been having problems with my TVcable service. There have been technical problems with the sound, and more recently, complete signal loss of both sound and picture on many channels. When I call Cablevision customer service, they say they have not had reports of problems in my area. This is a total and deliberate lie, since I have confirmed with several other customers in the area that they are having the same problems.

I am ordering Optimum 3in1 package from Cablevision. The appointment for installation was at 12/22/07 between 11-2. The guy came around 11:45 and spent 1hour, 30 min. to connect the internet, without success. He left the mess, disconnected the phone and was gone. In another hour came another guy. He connected the internet (2 hours time) and also tried to leave, but I stopped him and asked about the phone and TV. He was surprised and unready for answer. He asked if the guy who came before him brought another cable box? I said no. He said he will be back soon, but he left for the day, leaving my phone disconnected. I spent about 2 hours waiting for somebody to fix my phone and install new box without result. After that I called Cablevision and explained the situation. Answer was: The guys left for the day, and we can't help you today.

I have had disrupted service with Cablevision since the beginning of October. This is my second complaint with consumer affairs and the BBB. The problem has yet to be resolved. Cablevision continues to send techs to my house, and they have all said the same thing, the problem is outside; however it still has not been fixed. I am not concerned anymore with my account being credited, I just want my service. That's it! This is not how business should be conducted. Cablevision is not upholding their end of the business agreement, as far as a customer getting good service. Especially not after a month and a half.

On 11/2 at 5:30 I went to go on the Internet and received internet could not be displayed. This is the not the first time that this happened. All of the lights on my modem were showing that I should not be experiencing a problem. Last month, this happened periodically and when I called they said that my modem was quite old and should be replaced. I stood online for hours, installed the modem, took several hours and was told this would remify the problem. At that time the operator said it was my modem for sure b/c the signal was VERY strong. Last evening, the operator said now it was not the modem but the signal. Each time I call they give me another excuse and it causes me to be inconvienced and loose time away from my employment, as I use the internet for work.

My bill was due in the amount of $88.09. I usually make the payment with my Visa check card, but I had trouble on the phone making the payment, and I stay on for half hour for assistant, so I made the payment on line and my cable was canceled. My payment was due 6/29/2007. I paid 6/29/2007.

In January 2007 I requested to have my phone number ported. An appt. was made and the tech told me he was given the wrong info and was not informed to port a number. Again, in February a second appointment was made to port the same number, again my time was wasted and the tech said he was not told port the number. On several occasions from January -April 2007 I requested to have a manager to phone me, they never did.

service cut-off and correspondence about past dues.

In feburary I try to acess my Email and could not I call the cable company to find out why I wasn't geting acess to my Email and was told I had pay my cable bill before I can get acess to my Email, I told the person I spoke to that I paid my bill she said her record did not show I paid and I must pay. I paid $200.00 of about a $300.00 bill but I still could not get acess, so I called again and was told I have pay off the bill I when ahead pay $180.00 because they said other month,s was added, by that time they have received the first bill I did pay along with the $380.00 I was asked to pay they took over seven hundred dollars, so I call them up and told them they have to reimburse my money they said I have prove from the bank because I had two overdraft and ask for the reimburse for my overdraft payment, anyhow I sent the letters to them when I call back to when I was getting I was told they do not reimburse money it is kept for future bills.

since Dec. 06 we have had many problems with our services such as no telephone line constant, internet not connecting to motum and not working and pixtalation problems on our tv. we are told so many times it would be fixed after they reset our motum and still doesnt work properly. i want a credit for the 2 months i have had problems. this is a constant issue. i was told to swap out my motum which we did and it is still not working very good. it is a little better but we are still experiencing problems. we are constantly on hold for 37- 55 min at a time. our cell phone bills are higher now becuause we have to keep calling in. please help me get a credit for these two months we have had nothing but problems and aggravation. i cannot deal with this anymore. thank you so much.

We will have no phone, tv or internet service.

Dropped calls and business call interruption.

$200 in charges.