Altice USA Reviews

On 06/28/22, I spoke with Celso, a supervisor and he agreed that the contracted tech who came to our home that day conducted "poor workmanship" by leaving us with no home phone, no fiber box for our second TV and no extender as per the work order. The tech installed the modem in our garage and told us that's what he was told to do and had to go to another job so he left. We were promised a callback within 24-72 hours at which time a Field Supervisor would set-up an appointment for a "seasoned Optimum tech" to come to our home and fix these issues. We never got the callback. I called again and told case #** was escalated and was promised a callback with 24 hours. Now OVER A WEEK LATER and still no callback meaning loss of services. We need assistance in resolving this matter. Calling Optimum, messaging on Facebook, has proven useless.

I am traumatized by the incredibly bad service of this company. You think that is unreal but YEP, THEY ARE THAT BAD. I had to pay $170 dollars to cancel a service they never installed. But fine!! They just disappeared for me from now on.

We had a local cable/internet provider we were pleased with. Optimum bought them and things were still fine until we dropped cable and increased internet bandwidth. The new modem doesn't seem compatible with the old cable lines. I've had four service calls and each tech made some adjustment or other. The most recent added some device to the coax connection at the modem and my eero mesh stopped working. I removed it. The problem is that the internet drops sporadically or the quality is so poor MS Teams puts my call on hold owing to poor internet quality. I work from home and run a sideline doing coaching. I can't tolerate being dropped mid-call at work or with a client.

I cannot believe how bad this service is. No one could prepare me. I am not an early adopter so I tried to wait before converting to Altice - hoping it would get all of the bugs out - it did not. It is clear that there is an attempt to provide some pretty high level but none of the matters if there is a problem every month. I got the service in Nov/Dec 2021 and I've already had at least 3-4 service calls and countless calls with customer service. Issues like DVR & On-Demand will not play [error message - there's an issue playing video... VID4], pixelation issues, the cable box needed to be swapped out, the wires needed to be updated... & this is since December, it's April. No one could have prepared me, there is no way I'd imagine the excessive encountered over 6 month period but I am done, preparing to have it removed. I do not have the time required to get consistent service; I just do not have the time to waste and I cannot get the time already wasted back.

I have Altice also known as Cablevision/Optimum, they change your packages without your knowledge, charging you so much more! Then they sort the packages so that the channels you watch, they take away/change so that you have to pay a higher amount for a package that has your channels, how is this not illegal! Customers are tired of this practice by cable companies and don't understand why our government doesn't step in and help customers who are ripped off by these cable companies! There seems to be no help, especially for senior on fixed incomes. Time to rise against cable companies!

Signed up 3 months ago, my internet drops 10-15 times per day. They have sent techs who can’t solve the problem. They keep saying that it’s an issue with the wiring outside of my building but they keep sending techs to inspect the modem in my apt.

I heard a good service plan on Optimum mobile in Bossier City, LA. Julie, my retail sales consultant, is a very courteous and answered all of my questions on paper because I am deaf and preferred to write down questions or answers as part of communication. She worked hard to switch service on my current iPhone. My wife and I are satisfied with everything she did for us. Again, thanks!

From problem to problem and let me, customer be a victim. Never take responsibility of their own mistakes. Canceled the service but still charging me. Big mistake moving to Altice. Very unprofessional. Learned my lesson.

Had a month of tv pixelation and drop out of all channels. Called Altice/Optimum and got run around. One person said it was not me but a transfer box situation. Another had me go thru all the routines which fixed nothing. Finally got one of two service calls. The first guy had trouble with English, did not come in the house at all. Said it was on a line down the road. He would get back to me. He never did and the problem was not fixed. Called again and finally got a guy who knew what he was doing.

I ordered my cable service when there was a promotional gift card available. I was told I would get my $100 gift card in 90 days if my account was in good standing order. 120+ days I call them to find out when I will be receiving said GC. I was told that I will not be receiving a gift card because when my service was actually installed (a few days after the initial call to Optimum/Altice) the promotion was no longer available. WHAT???? If this is not a bait and switch then I don't know what is!! They offer you something and then never follow through with their offer. And when you call to collect said offer they deny it was ever available to you. Such horrible business practice! Liars Liars Liars. Too bad I am STUCK with this provider and have no other choice available to me.

I have Altice One: Cable - Phone - Internet package, and I've never been so disappointed. I live in a bustling community in New York (nowhere rural), and yet, the WiFi service is terrible. It drops every 5 minutes! It's extremely frustrating; I work from home, so you can imagine how stressful this is. The cable is awful, too. Every few days, I have to reset the cable fox to fix the buggy UI. I know Altice One may be cheaper than other carriers, but there is a reason!

I have had their service since they began using Sprint and AT&T cell towers, they switched to AT&T and T-Mobile's tower and Optimum has now taken over as their provider. I have been extremely pleased with their services, the only complaint I have with the carrier, is their limited selection of phones.

HORRIBLE- sold our house and returned equipment- Optimum took money out of my account- since we had automatic payment for equipment; Have spent more than 40 hours on the phone with multiple agents- all promising that it is resolved- NO REFUND. Cannot get a supervisor on the phone- I won't give up. Terrible company.

Let me first say this, Altice is a horrible, horrible company. I remember I spoke to a gentleman by the name of Alejandro, he was one of the key accounts managers in the retentions department. He helped me out a lot, during covid, I actually lost my job. This young man waivered off my bill and gave me a better promotion with the 1GB speed. Now I hear that operator X65 was fired??? Why? This young lad I remember even assisted my neighbour, even tho she paid more but her services worked like a charm. What the actual ** is wrong with Optimum??? Even I had this promotion escalated, supervisors higher than Alejandro are acting stupid. Poor guy should have got promoted higher than you puny **.

The only good service from this particular cable provider is when you purchase regular cable. Otherwise when you pay for internet online service that’s when you run into a network of product problems & have to constantly reboot the wifi system..

Cable/satellite providers are a rip off because streaming is cheaper than buying cable services. I have had cable for several years paying $210 mthly compared to streaming services that are much cheaper.

I canceled my service in November 2020 due to months of my landline not working, having to pay in full with a line I couldn't use, and them using automatic payment which I never authorized. I only paid by phone and they kept my information and turned it into automatic draft without my consent. Since then they were suppose to refund me what I paid in December 2020 because the account was canceled, never received, now I'm in collections for that amount I am owed, and it has been reported to all of my credit reports. No one in customer service communicates, they ask the same question over and over again, asks why do I want a reference number to the call I just made, and takes hours to get someone on the phone. Appalling!

I rejoined the company last month and their residential department deleted all my email addresses. Are they stupid? I'm locked out of my Online Business and losing money every day almost 1 week locked out and their support team corporate office knows this. They are spiteful and if they think I'm paying them they are crazy. 121.00 for a phone. They are nuts and very unprofessional. I've tried to reach out. Their team is a bunch of no good garbage. I wish I could put this company out of business. I would do it in a heartbeat. I'm locked out of everything. My online community is getting destroyed. I haven been able to contact anyone because I'm locked out of my 2 step and they are destroying me. I'm going to own them or have my network put them out of their mystery. They are getting sued.

Long time Optimum customer, switched to Altice because it was cheaper, and my equipment was old. While the pricing is manageable, I have to constantly shut down the bedroom box, it either will not come on, or I cannot open the apps or DVR. (which I watch when I go to bed). In my living room if I leave it on one channel for a long time, it just shuts down as if it assumes I am not watching. Very frustrating. But my building just installed their own wifi service, and it interfered with the optimum wifi, so I had to switch to Altice which has hotspots throughout my area. I also find it hard to program a show for dvr. I used to just plug in the date and the channel, now I have to keep hitting the arrow and go through all the days. Also it's annoying everyday I have to program to favorite channels instead of all channels. They should make favorite channels the default not the other way around.

After calling this company FOUR times this week because my internet/wifi keeps shutting off, they told me the earliest appointment they could get to come check it out would be next Thursday (it’s currently Saturday). I explained that at the moment I’m working two jobs from home and need to use my internet in order to teach. I was told “that’s not my problem”. Obviously furious, I then said I want to cancel my services with this horrendous company and I was transferred (hung up on). I will be switching to Verizon Fios... Unless you want slow overpriced internet connection, I suggest you take your business elsewhere as well!

Never ever take any service from this company. Totally garbage. I am suffering from their horrible service from last 1 year and till now they have never fixed the internet. The service guy told me that you as a customer don't have any choice as this is the only fast internet service in my area. Indirectly he was saying do whatever you want to do, but Optimum will not going to fix anything.

No customer service whatsoever. You can't even get any one on the phone when you call. After you try 5 times or more.. You get for what you pay for nothing! T.v future not good at all. Everyone at home hates me for leaving fios!

Good service with a great price. No problems. Customer service is good as well. The only problem I have is that they reboot the system at 2am and I am usually doing work at night and then my WIFI connection goes down as the router is rebooting.

Better than average customer service. They used to be Optimum but Dolan sold out! Their pricing has something to be desired but overall they do the job consistently and in good taste! We live in Bayville NY and we get a lot of wind, so consistency is priority one!

The service is often intermittent and trying to contact a real human to speak to is very time consuming. I have stayed on hold up to 2 hours in the past. I don't receive credit for the time I don't have service for several days at a time. My speeds are nominal at best for the price I'm currently paying.

The base software for the remotes is poor and at best the minimal. Most service providers have a remote that can operate the tv and another device like the sound system, but not Altice Suddenlink. Most service providers have detail information on recorded and available shows like when the show first aired, when it was recorded, etc, but not altice suddenlink. The search feature is basic as well. A search cannot be performed for an actor or a show if I know part of the name, I need to know the entire name. I also cannot post for future shows to record unless they are currently listed in the schedule for this period. All these features are not in the altice suddenlink but are expected by users as they are basic to other providers.

I called to cancel my service on the 20th of November and the bank mistakenly paid my cable bill on the 22nd as they did every month because I forgot to stop payment. When I called to ask for a refund, they said they can only give me less than half of what I paid back and couldn't explain to me where the other half of the money went. After an hour on the phone I finally received a ref# for the full amount back. I called a week later to ask about the refund and they said there was no such ref#. When I asked to speak to a manager, they said there was no such person. I'm still waiting for a refund and have made zero progress toward getting one back. They are very quick to send a late payment notice when people dont pay but very slow to give money back when required. What a nightmare.

After 27 years, I am completely appalled by the lack of integrity, the government is allowing such theft to occur. I am one of many that has been hit with an $80 charge that was not verbally discussed. They delivered a new modem for the 5G service which is an additional monthly charge, the box was bad.... they made an appointment to bring me a new box, which they never showed up for. I should have known the appointment window was from 8am to 7pm- using covid as an excuse. A week later they finally send a tech to literally swap the bad box for a good one- which he told me straight up- that Altice knew the box was bad - the new technology of 5G is glitching (probably because it was made in China)- He NEVER told me to sign anything and NEVER VERBALLY TOLD ME ABOUT $80 service charge-

Called to relocate cable to the original location of my TV. Told if I pay $8/month “protection fee” it would cover the $80 charge for relocation. All tech had to do was find the wire and hook up jack. I get my bill and it has the $8 plus $80. I was told by 3 people and hung up when I made the appointment that the $8 covers the service charge. I speak to rep in customer service and I get told $8 protection fee does not cover the $80 service charge. These people are straight up criminals and should be renamed Criminalvison. I have had nothing but issues with them. I said then pull the tapes of when I called bc 3 employees I spoke to all said the protection fee covers the service fee. All I get told is “sir, sorry but nothing we can do”. STAY AWAY from this company!