Altice USA Reviews

Long time Optimum customer, switched to Altice because it was cheaper, and my equipment was old. While the pricing is manageable, I have to constantly shut down the bedroom box, it either will not come on, or I cannot open the apps or DVR. (which I watch when I go to bed). In my living room if I leave it on one channel for a long time, it just shuts down as if it assumes I am not watching. Very frustrating. But my building just installed their own wifi service, and it interfered with the optimum wifi, so I had to switch to Altice which has hotspots throughout my area. I also find it hard to program a show for dvr. I used to just plug in the date and the channel, now I have to keep hitting the arrow and go through all the days. Also it's annoying everyday I have to program to favorite channels instead of all channels. They should make favorite channels the default not the other way around.

After calling this company FOUR times this week because my internet/wifi keeps shutting off, they told me the earliest appointment they could get to come check it out would be next Thursday (it’s currently Saturday). I explained that at the moment I’m working two jobs from home and need to use my internet in order to teach. I was told “that’s not my problem”. Obviously furious, I then said I want to cancel my services with this horrendous company and I was transferred (hung up on). I will be switching to Verizon Fios... Unless you want slow overpriced internet connection, I suggest you take your business elsewhere as well!

Never ever take any service from this company. Totally garbage. I am suffering from their horrible service from last 1 year and till now they have never fixed the internet. The service guy told me that you as a customer don't have any choice as this is the only fast internet service in my area. Indirectly he was saying do whatever you want to do, but Optimum will not going to fix anything.

No customer service whatsoever. You can't even get any one on the phone when you call. After you try 5 times or more.. You get for what you pay for nothing! T.v future not good at all. Everyone at home hates me for leaving fios!

Good service with a great price. No problems. Customer service is good as well. The only problem I have is that they reboot the system at 2am and I am usually doing work at night and then my WIFI connection goes down as the router is rebooting.

Better than average customer service. They used to be Optimum but Dolan sold out! Their pricing has something to be desired but overall they do the job consistently and in good taste! We live in Bayville NY and we get a lot of wind, so consistency is priority one!

The service is often intermittent and trying to contact a real human to speak to is very time consuming. I have stayed on hold up to 2 hours in the past. I don't receive credit for the time I don't have service for several days at a time. My speeds are nominal at best for the price I'm currently paying.

The base software for the remotes is poor and at best the minimal. Most service providers have a remote that can operate the tv and another device like the sound system, but not Altice Suddenlink. Most service providers have detail information on recorded and available shows like when the show first aired, when it was recorded, etc, but not altice suddenlink. The search feature is basic as well. A search cannot be performed for an actor or a show if I know part of the name, I need to know the entire name. I also cannot post for future shows to record unless they are currently listed in the schedule for this period. All these features are not in the altice suddenlink but are expected by users as they are basic to other providers.

I called to cancel my service on the 20th of November and the bank mistakenly paid my cable bill on the 22nd as they did every month because I forgot to stop payment. When I called to ask for a refund, they said they can only give me less than half of what I paid back and couldn't explain to me where the other half of the money went. After an hour on the phone I finally received a ref# for the full amount back. I called a week later to ask about the refund and they said there was no such ref#. When I asked to speak to a manager, they said there was no such person. I'm still waiting for a refund and have made zero progress toward getting one back. They are very quick to send a late payment notice when people dont pay but very slow to give money back when required. What a nightmare.

After 27 years, I am completely appalled by the lack of integrity, the government is allowing such theft to occur. I am one of many that has been hit with an $80 charge that was not verbally discussed. They delivered a new modem for the 5G service which is an additional monthly charge, the box was bad.... they made an appointment to bring me a new box, which they never showed up for. I should have known the appointment window was from 8am to 7pm- using covid as an excuse. A week later they finally send a tech to literally swap the bad box for a good one- which he told me straight up- that Altice knew the box was bad - the new technology of 5G is glitching (probably because it was made in China)- He NEVER told me to sign anything and NEVER VERBALLY TOLD ME ABOUT $80 service charge-

Called to relocate cable to the original location of my TV. Told if I pay $8/month “protection fee” it would cover the $80 charge for relocation. All tech had to do was find the wire and hook up jack. I get my bill and it has the $8 plus $80. I was told by 3 people and hung up when I made the appointment that the $8 covers the service charge. I speak to rep in customer service and I get told $8 protection fee does not cover the $80 service charge. These people are straight up criminals and should be renamed Criminalvison. I have had nothing but issues with them. I said then pull the tapes of when I called bc 3 employees I spoke to all said the protection fee covers the service fee. All I get told is “sir, sorry but nothing we can do”. STAY AWAY from this company!

The following complaint is very common if you look at Altice-Cablevision reviews. They certainly operate outside of any laws that govern their industry services. My complaint was not only on my behalf but to help all other consumers who are suffering during a pandemic. I initially reached out to them Mar 2020 when the Gov of NJ declared a state of emergency along with that emphasizing price gouging which is prices on product or service that has been raised by 10% or greater after the instituted state of emergency.

I called Cablevision to protest what most people would consider to be double-billing, but what Cablevision calls a “surcharge.” They’re surcharging for sports which are broadcast on channels included in a package we’re already paying for, and for broadcast channels included in every package. That’s like, if you go into a restaurant and order a hamburger w/fries, they also bring out a steak you didn’t order, don’t want and didn’t eat, and when the bill comes, they “surcharge” for the steak and the fries. Calls to corporate result in the canned “surcharge” speech, and you’re told you can always cut down to the very basic package if you don’t want to watch sports. I wish I could find an attorney to file a class action lawsuit. If our towns allowed competition, these abuses would slow down, if no.

Since being convinced to switch to Altice, service and overall reception have been awful. Customer service personnel are often rude, unknowledgeable and unhelpful. Tech support is non existent. Do not use this device.

Computer was running slow. Spoke with representative who told me I probably needed modem replaced. Told me no charge. Scheduled appointment between 8 and 11. No one showed. Recording told me person would be there by 3. No show. Called again and recording told me could not make it today. Wasted whole day waiting for service person.

I called to subscribe to Cablevision WIFI in January of 2020 and scheduled appointment for installation. The technician was completely unprofessional and was not able to install services. After spending 2 1/2 hours in my house the tech said he needed something out of the truck. He took off in his truck and never came back. I had to call Cablevision because he disconnected my existing WIFi service and didn’t reconnect when he left. This tech not only couldn’t install the WIFI he disconnected the existing WIFI. Outrageous! I had to call Cablevision and have another Cablevision Tech come back to reinstall my existing WIFI.

When the cable and internet does work, it is pretty good, but when it stops working, you are totally on your own. Customer service cannot be contacted by email, the chat function is with a robot and the wait on the phone generally exceeds one hour. After every long disruption, Cablevision promises credit, but no credit is ever given. Stay away from that provider.

I have been a Cablevision customer for years and have never had a problem having my service turned back on after it was suspended until now. I work the overnights at a hospital and sometimes forget when my bill is due until it is suspended and pay it immediately and it’s always gone on right away. I did that today and it didn’t come on so I called. When I called I was first asked how much I paid and I said I paid the minimum the automated system told me to pay and she put me on hold. When she came back she questioned if I was sure it was taken out of my account and I said yes, she then said she sees that it was received but hasn’t posted and that it will take an hour for it to post.

6/10/20 - Received Triple Play bill and found an increase of $12. Customer Service EIGHT times to get and get my bill lowered. Three different occasions over the next four weeks I was told a promotion involving swapping out my old cable box for a new one would result in bringing my bill back down by the original $12 increase.

There had been missing channels. There is always TV channels being scramble a lot. The internet signal is always disappearing from 200 to 26.9. Many complaints was given over the customer service phone. When they send someone to correct the problem. They don't know how to correct it. They came three times to try to correct it and I am still waiting to correct it. I was not able to work from home during the crisis of the virus. It is very sad. Cablevision billing keeps going up.

Very long wait time on the phone. Over one hour wait time before someone answered. When they finally answer, the reps are very polite and sometimes actually competent. Called on a Thursday and they could not get a repair person to my house until the following Tuesday. I explained that I’m self employed and need the internet for business They did not care. Internet speed is terrible; the tv picture is fuzzy and often has a lot of noise. They have a monopoly (an employee in Riverhead told me that they have no competition) and therefore their prices are very high and they increase the price at will with no controls. Just a terrible company!

The technician that came here did not leave any account number or receipt. He advised we would get a receipt in 24 hours. He took 3 boxes that were under my wife's name and now she/we are being charge $600 for the equipment. I called to straight this out i was on hold for 1 hour and 15 minutes. Unacceptable!!! The Tech left all the wires on the floor at my neighbor's front lawn so I got a call to go pick everything up. He also disrupted my parent service across the street. He took their wired down and they had nothing to do with my order. What in the world is going on at optimum? The independent contractors they are sending are not qualified and customer service is none at this point " Zero" .

I cancel my three bundles in January 2020 and my bill were a whooping $260.00 every month. I then canceled my phone and cable and was told my phone bill would be only $54.99. I was very happy with all the savings, little did I know I had a big surprise. Within one month in February my bill went up to $75.00. How was that possible!! After only one month! Well the thieves did it!!

The internet never stays connected, you can never reach anyone by phone when you call the company, they threaten to cut off your services but does not render decent service, raise prices when connection service is poor, and does not care about solving the issues- they are only concerned about collecting money. I will be disconnecting services very soon and I do NOT recommend anyone to use their services. There are other providers please try them before Optimum.

Unbelievable - Good afternoon Cablevision customers and soon to be, unless I can dissuade you. I switched from Verizon Fios about 6 weeks ago because the wifi from Verizon was not all it was cracked up to be. They tried to fix but they could not fix the poor TV and internet. I decided to go to the company I used in my last 3 homes, Cablevision- Optimum etc. They came and set up Altice in no time. All was working well except the mini box we had. I had them come twice and they replace the mini box.

On Dec. 15, 2019, I was having a problem not being able to get my emails on my pc. I called Cablevision on December 28 and explained my problem I have to a customer rep. The rep told me that they will schedule a tech to visit me on December 17th between 1pm and 5pm. I was further advised that if the problem is not Cablevision's problem, I will be charged 80 dollars. As of 4 on December 17 no visit from the tech. I called rep. Were told tech has till 5pm. Still no visit. I was in my apt. all day. received no call and my door bell never rang.

It seems absurd to me that I have to pay $200 a month to watch a TV and connect to the Internet. But because they are a MONOPOLY in my area I'm stuck...FOR NOW!! Their pricing is ridiculous, their customer service reps are all in India and can't understand what you're saying, it's VERY frustrating AND I've been hung up on at least three times.

The January bill is confusing. First it states to expect an increase of no more than $20.00 in February, but on the final page, the new February charge increase are astronomical. I called customer service, spoke to a representative that hardly spoke English. In asking him to repeat himself several times during the conversation, and him getting annoyed, I'm not even sure if he understood my question. Hung up the phone without satisfaction of what to expect in the February statement. I guess I will have to wait and see, but if the charge increase is unreasonable, I have no problem giving Cablevision the boot!!

We called to lower our overall cable (Optimium) bill and immediately after doing so our DVR stopped working. We made 5 phone calls and talked to multiple representatives for over 2 hours. Still not fixed! Customer Service people are rude and very difficult to understand. HORRIBLY RUN COMPANY! Stay away if possible.

The worst company I’ve ever dealt with! My TV was constantly not getting a wi fi connection. They said they would send someone over free of charge. He didn’t show up for the appointment. I called again. Said they would send him the next day, again he didn’t show up. He finally showed up the 3rd day and right after he left the TV wi fi stopped working again, four times in a couple of hours. I was on the phone for three hours with them. I asked to speak with a supervisor I was put on hold and then the call was dropped, this happened three times. Received a bill that was twice what I usually pay. I called and was told by the billing department the extra charge was because I was not home when their service man came, which was a total lie, again I asked to speak with a supervisor, I was put on hold and then the call was dropped.

I swear to you there was one time when I used to like cable TV but that time has long gone. This company is greedy and if it wasn't for my slumdog management that secured a deal with Cablevision making sure that no one in the building can install any other service such as Dish TV or any other services. I would have changed my services.

They claim to provide a better service but that is a lie. The 64.99 is not the correct price. After fees and surcharges, it's about $30 extra. There's even a TV surcharge (I have only 1 tv). I installed the service a little bit over a month ago and so far I have been calling every week and had 2 technicians to check on my service which is glitching and giving me a pixelated screen. The customer service is a joke and I even had someone laugh at me when I told him nobody had helped me with my issues. I don't usually leave reviews but they need to be stopped. They are stealing from people.

Cablevision is a scam. I got a bill for $80. I only had the service for a week. Technician had to come out three times, come to found out it was a outage in my area. I’m not paying that $80 for Cablevision mistakes.

Cablevision was suppose to show up between 2 and 5 for installation of 3 cable boxes. I called at 230pm stated they would come at 430 pm. At this point they didn't show up and didn't call... When I called at 530pm they had the nerve to try to reschedule?? Get Lost!! No excuses just no one available... You want to reschedule. I told he well stay with Verizon...NO THANKS!!!

I live in a multi family home. My neighbor had Cablevision come to install cable for her, and in doing so, the technician that came for her replaced all of the available connections in the shared space with all the building's cable wires. I was on vacation. When I came home, I had no cable connection. After talking to support for several hours, they said they'd send a technician out, but would charge me if it was my fault. The technician that came to assist me assured me it wasn't my fault, and that the previous technician replaced connections and they were faulty.

So I guess that Cablevision/Altice hire these independent contractors to install and/or repair work. There is an $80 charge if it is YOUR problem, there is no charge if it's a Cablevision problem. My technician - had to fix an issue at the pole (Obviously a Cablevision problem), however the technician SIGNED my name to the work order indicating he did the work inside my home and that I agreed to the $80 charge. Many calls to customer service were a run around. Finally I called the corporate office and asked for Mr. Goie who is the CEO. Evidently there is an Executive Customer Service number 631-846-5317. Still have not found out how widespread this SIGNATURE FRAUD ISSUE is. BEWARE. I would videotape or voice record your technician on service calls.

I returned from vacation to find my cable box display had Err. Called. Explained situation. Went and picked up my first box replacement. Same Err. After replacement number three requested service. In the last seven days with 3 service appointments I still have not had any tech to my house. They keep pushing the appointment time. Received a call an hour prior to the time frame. Was told they need to cancel. They did not have a tech available. It is now day going on 2 weeks and 3 appts later still no cable. I have taken to date 2 days off work without pay. Shame on CableVision.

I can’t begin to express how frustrated this company makes me. From canceled appointments to no shows to being on hold on the phone countless times to dispute charges that are incorrect and when you ask to speak to a supervisor the say they are going to put you on hold and conveniently hang up on you. I can’t believe this is the only company we can get for internet and cable in the town of Brookhaven. Shame on them

Today has been the worst experience with Cablevision. You learn to shrug off the rude behavior from customer service over the years but this time the Cablevision/Altice has completely been turned around and has become anti-customer service, user-friendly NOT. First the repeated confirmation of telephone, address, etc. each time I had to call back. There is software that confirms all this so it is a big waste of time. Not only for your hourly employees but an aggravation towards your customer base.

Over 40 minutes on hold to get someone to talk to for an internet issue. Prices are ridiculous...as soon as they get some competition they will be done for. They offer absolutely nothing for the money they charge. Would be nice to have some service that reflects their charges.