Altice USA Reviews

What a mistake it was trying Altice/Optimum. They over promised and under delivered across the board. When I called to cancel, it took ONE HOUR. The obnoxious woman on the phone kept asking irrelevant questions and insisting that I answer them, ex. "why didn't I contact customer service before this if I wasn't pleased" and more. Early on in the conversation I noted that there was a lot of background noise and I was having trouble hearing her, she actually disagreed with me and said "How could there be when there is no one else here, well just one other person". Mind you there was definitely more than one voice and it sounded like she was crackling paper. Her tone was so accusatory and rude, and when I said that she didn't need to have such an inappropriate tone, she actually said "Well I can't believe it, I have been a retention specialist for two years and this is the first time I have ever heard that." I actually burst out laughing. It was unreal.

If I could leave zero stars, I would. I called Optimum regarding my account and was transferred to the Retention Department, where I sat on hold for 1 hour and 10 minutes before anyone answered. After finally reaching someone, I was told I needed to be transferred again — this time to the Retention West Department. I have now been on hold for an additional 25 minutes and still waiting. That is nearly two hours of my time wasted simply trying to speak with the correct department. At almost $150 per month for service, this level of customer support is unacceptable. There was no callback option, no explanation for the excessive wait, and no consideration for the value of my time. Customers should not have to fight this hard just to speak to someone about their own account. This experience has made it clear that it’s time to seriously switch providers.

Horrible. THERE COULD NOT BE WORSE SERVICE!!! The minute Pat Dolan sold the company ALTICE DESTROYED IT!! They actually STEAL FROM THEIR CLIENTS and sell identities. They sold the company again and their own employees don’t know. The employees who get this service for free say it’s the only reason they have it because if they had to pay for it, they wouldn’t choose them. They steal because If you charge for something you’re not giving and you’re make them aware of it for months that’s stealing.

Must constantly uninstall and reinstall the Optimum TV app through Google Play. Two phones, Samsung Galaxy S22 Ultra and S25 Ultra. Put bad reviews in the Play Store, the developer responds with a No Reply email saying "Reply to this email." Must be no 10 year olds to respond. Pathetic incompetence.

ABSOLUTELY HORRIBLE CUSTOMER SERVICE!! I was talking to the Retention Dept. I have been a customer for over 36 years and just spent 3 hours on the phone with a lovely lady could not speak English. She would tell me to change my service to fiber, I would say no I don't want to and she would then put me on hold and then continue to talk about Fiber. This is a terrible Retention customer service dept. You can't get a supervisor, just a person that at best has no idea what she is doing...

Only renting 3 boxes. Got billed for 4. 23 dollars. Explained this on the phone for 25 minutes only to repeatedly hear about a new promotion and a 20 dollar refund plus the balance going toward.a promotion that I do not want. Relentless sales pitch, no hope at all, stupid stupid stupid. Finally after asking for a supervisor, was put on hold for 20 minutes more. After blowing a gasket, I was told I'll be getting 23 dollars back. I got news for Optimum. Were done. Not internet, phone, cable. I hope your company goes under.

If I could leave negative stars I would. Most unreliable service ever. Always going in and out and can never get a person on the phone. Only service in my area or would definitely have canceled. If you have other providers use them.

I strongly suggest you do not use this company and find an alternative. If I could give them 0 stars, I would. I started with the company when it was Cablevision 20 years ago, and used their service until finally I had to switch given ever rising costs and deteriorating internet service. The process of getting rid of my services exposed that they utilize fraudulent business practices such as continuing to charge me for services even after I cancelled, limiting refunds on billing of such issues to 30 days to attempt to keep money they scammed from you (hoping you won't notice right away), and making cancelation of your service an exercise in torture (I had to speak to multiple people who ask the same questions, repeatedly trying to convince you to stay and attempting to pressure me into accepting alternatives, etc). This is a very shady company.

Stay away from this company and any subsidiary. Been a customer of the original Cablevision of LI for nearly 30 years. Two years ago I reduced the package to reduce the monthly cost, they never reduced the monthly bill, after 5 months I battled them, but they wouldn't go retro with a credit saying customer retention never noted the new price, although they did cut the service. Just this summer the bill jumped up $30, no one could explain why, as it is autopay I didn't notice for months, they ended up correcting that going forward, but would only refund one month, for something they can't explain.

I have been a customer of Optimum for over two decades and their service was good, but it seems to get worse and worse. Altice took over and it’s been a nightmare since then. Lately I’ve had to buy my own equipment, because I was told by the technician who came out, that the equipment was faulty and not being used by Optimum any longer. They charge for me late fees over and over. They came out and work on the lines outside and sent notices that they were increasing our internet speed “for free”, “on us”, then raised the rates. I’ve been calling and chatting with them for months and they tell me that they have resolved the issue but when I checked my bill they continue to charge me for the same issue. So frustrating. I contacted FCC. Nothing accomplished. They’re a monopoly in our neighborhood.

EVERY WEEK our service goes down for 6 to 16 hrs. 90% of the time it is after hours and weekends. Last Sunday we were out for >12 hrs. If the weather was bad or if we lived in the country I could understand. But we live in a subdivision outside Houston. This is the WORST service since OPTIMUM took over Suddenlink we have ever had in our 30 yrs at this residence. Don't waste your time or money!

Altice One (Optimum) is one of maybe two internet/cable providers in the Rockland County, NY area. And they are absolutely HORRIBLE. We always have issues with our apps (Netflix/Hulu/Prime etc) via the Altice. I know this because using the app via the tv provider (Samsung/Roku) we have ZERO issues. The remote is always unpairing. The internet for WiFi never works. There’s always a delay. We have smart home devices all around the majority of the house and there’s is always a lag, cannot reach server, connection not strong enough, etc issue.

I’m missing the NBA FINALS because of Altice service. The cable works sometimes even though we pay the cable every month and the wifi is unreliable. Been in NY my whole life and this is the worst cable service we’ve ever had. Altice is only in business because cable is a monopoly at this point. So disgusted with the service.

I have made repeated calls about intermittent loss of picture and sound. Multiple techs/repair employees have come out. Each time I called back to check progress I was told issue was fixed and ticket closed. Now my problem has been sent to a resolution dept but the agent can't tell me what department that is or how to get in touch with them and it has been well over a week and no one contacted me. Meanwhile there is a cable stretched from my neighbor's junction box, across the yard and driveway to my house. Original issue still not resolved.

I have had cable for 15 years. They talked me into getting fiber and it’s been a nightmare since. First I was quoted a specific price and charged another and no one is honoring the price I was promised. Second I have had so many problems with remotes not working. They keep sending new remotes and technicians and the remotes work for a day or so they don’t work at all, they gave me a back up remote and that isn’t working. I am so frustrated and yet get no issues resolved. STAY AWAY FROM ALTICE (OPTIMUM). Save yourself the frustration.

In August 2022, Altice strung a 100 yard cable over the lawns of several properties and across a street near my home. The cable provides Internet and Cable TV service to homes in the area. Due to vehicles driving over it every day—since it crosses a street—the cable has worn out and broken many times. It’s now December 2022, and the cable remains where it’s been for the past four months.

If you have to contact them with a tech support issue, expect this to take at least 1 hour of your time and maybe multiple hours. Not only do they start you off with their automated call support (where they ask for your account number and PIN number), but you cannot get a live representative until much later. Their call center appears to be in India and their support people read from a script instead of listening to what you say. I ended up cancelling the technician visit and fixed the cable issue myself. Expect plenty of frustration if you have a problem, and it will take a long time.

I lost the internet the first week in October due to a storm. I have had 2 appointments cancel without notice and just don't show up. I have had 2 service reps here both saying the service is normal yet it gets dropped 10x a day. I set up an appointment to install fiber. They came and said, "Oh we need to do underground work so we need a special permit." Today I had an appointment for someone to come as the internet has gotten even worse. No show. When I call customer service they say, "Sorry we don't have man power today." But never call to let me know they are not coming. WORST company out there. I work from home and can't even conduct my business. Not even sure what to do.

We've had Optimum for a while now because we had no choice. They have been expensive and in return have provided awful service. Just when we thought things couldn't get worse, they proved us wrong. Enter Altice to the scene. We were forced to change over to their system over the past couple of years. The technicians are terrible. Their hardware is ancient. The box makes loud buzzing sounds all day long. We have to restart the box multiple times a week (unplug and re-plug to reset).

The equipment is bad, the technicians don't show up. Appointments are dropped without notice. CS management is non existent. Where do I start? Go somewhere else. I have been trying address poor internet service for 6 months. I have gone through 3 cable boxes and 2 Wifi Routers. If there is an outage in the area, all service appointments get dropped without notice. So, I take off of work unnecessarily, and they do not compensate me. I have to pay a service charge if I am not here, why not the opposite. They get away with bad service only because Fios is worse.

Our service has been bad lately. Horrible wifi that won’t even support a zoom call. DVR that won’t play back. Called customer service and they said our boxes needed to be upgraded as they’re too old even though they’re only from 2019. Fine. We set up an appt. The tech flat out lies saying we weren’t home when they never called nor came to the home. I asked to escalate the situation to a supervisor and all he said was he’ll notate it on the account after I said I’d like them to. Other than a bland apology they offered no recourse for wasting my time and money. I have to take off another day of work for them to arrive again without calling beforehand like they’re supposed to. They were here for 2 hours just to replace 3 boxes of their own service. I’m giving this company a final chance to redeem themselves service wise but their customer service is terrible.

On 06/28/22, I spoke with Celso, a supervisor and he agreed that the contracted tech who came to our home that day conducted "poor workmanship" by leaving us with no home phone, no fiber box for our second TV and no extender as per the work order. The tech installed the modem in our garage and told us that's what he was told to do and had to go to another job so he left. We were promised a callback within 24-72 hours at which time a Field Supervisor would set-up an appointment for a "seasoned Optimum tech" to come to our home and fix these issues. We never got the callback. I called again and told case #** was escalated and was promised a callback with 24 hours. Now OVER A WEEK LATER and still no callback meaning loss of services. We need assistance in resolving this matter. Calling Optimum, messaging on Facebook, has proven useless.

I am traumatized by the incredibly bad service of this company. You think that is unreal but YEP, THEY ARE THAT BAD. I had to pay $170 dollars to cancel a service they never installed. But fine!! They just disappeared for me from now on.

We had a local cable/internet provider we were pleased with. Optimum bought them and things were still fine until we dropped cable and increased internet bandwidth. The new modem doesn't seem compatible with the old cable lines. I've had four service calls and each tech made some adjustment or other. The most recent added some device to the coax connection at the modem and my eero mesh stopped working. I removed it. The problem is that the internet drops sporadically or the quality is so poor MS Teams puts my call on hold owing to poor internet quality. I work from home and run a sideline doing coaching. I can't tolerate being dropped mid-call at work or with a client.

I cannot believe how bad this service is. No one could prepare me. I am not an early adopter so I tried to wait before converting to Altice - hoping it would get all of the bugs out - it did not. It is clear that there is an attempt to provide some pretty high level but none of the matters if there is a problem every month. I got the service in Nov/Dec 2021 and I've already had at least 3-4 service calls and countless calls with customer service. Issues like DVR & On-Demand will not play [error message - there's an issue playing video... VID4], pixelation issues, the cable box needed to be swapped out, the wires needed to be updated... & this is since December, it's April. No one could have prepared me, there is no way I'd imagine the excessive encountered over 6 month period but I am done, preparing to have it removed. I do not have the time required to get consistent service; I just do not have the time to waste and I cannot get the time already wasted back.

I have Altice also known as Cablevision/Optimum, they change your packages without your knowledge, charging you so much more! Then they sort the packages so that the channels you watch, they take away/change so that you have to pay a higher amount for a package that has your channels, how is this not illegal! Customers are tired of this practice by cable companies and don't understand why our government doesn't step in and help customers who are ripped off by these cable companies! There seems to be no help, especially for senior on fixed incomes. Time to rise against cable companies!

Signed up 3 months ago, my internet drops 10-15 times per day. They have sent techs who can’t solve the problem. They keep saying that it’s an issue with the wiring outside of my building but they keep sending techs to inspect the modem in my apt.

I heard a good service plan on Optimum mobile in Bossier City, LA. Julie, my retail sales consultant, is a very courteous and answered all of my questions on paper because I am deaf and preferred to write down questions or answers as part of communication. She worked hard to switch service on my current iPhone. My wife and I are satisfied with everything she did for us. Again, thanks!

From problem to problem and let me, customer be a victim. Never take responsibility of their own mistakes. Canceled the service but still charging me. Big mistake moving to Altice. Very unprofessional. Learned my lesson.

Had a month of tv pixelation and drop out of all channels. Called Altice/Optimum and got run around. One person said it was not me but a transfer box situation. Another had me go thru all the routines which fixed nothing. Finally got one of two service calls. The first guy had trouble with English, did not come in the house at all. Said it was on a line down the road. He would get back to me. He never did and the problem was not fixed. Called again and finally got a guy who knew what he was doing.

I ordered my cable service when there was a promotional gift card available. I was told I would get my $100 gift card in 90 days if my account was in good standing order. 120+ days I call them to find out when I will be receiving said GC. I was told that I will not be receiving a gift card because when my service was actually installed (a few days after the initial call to Optimum/Altice) the promotion was no longer available. WHAT???? If this is not a bait and switch then I don't know what is!! They offer you something and then never follow through with their offer. And when you call to collect said offer they deny it was ever available to you. Such horrible business practice! Liars Liars Liars. Too bad I am STUCK with this provider and have no other choice available to me.

I have Altice One: Cable - Phone - Internet package, and I've never been so disappointed. I live in a bustling community in New York (nowhere rural), and yet, the WiFi service is terrible. It drops every 5 minutes! It's extremely frustrating; I work from home, so you can imagine how stressful this is. The cable is awful, too. Every few days, I have to reset the cable fox to fix the buggy UI. I know Altice One may be cheaper than other carriers, but there is a reason!

I have had their service since they began using Sprint and AT&T cell towers, they switched to AT&T and T-Mobile's tower and Optimum has now taken over as their provider. I have been extremely pleased with their services, the only complaint I have with the carrier, is their limited selection of phones.

HORRIBLE- sold our house and returned equipment- Optimum took money out of my account- since we had automatic payment for equipment; Have spent more than 40 hours on the phone with multiple agents- all promising that it is resolved- NO REFUND. Cannot get a supervisor on the phone- I won't give up. Terrible company.

Let me first say this, Altice is a horrible, horrible company. I remember I spoke to a gentleman by the name of Alejandro, he was one of the key accounts managers in the retentions department. He helped me out a lot, during covid, I actually lost my job. This young man waivered off my bill and gave me a better promotion with the 1GB speed. Now I hear that operator X65 was fired??? Why? This young lad I remember even assisted my neighbour, even tho she paid more but her services worked like a charm. What the actual ** is wrong with Optimum??? Even I had this promotion escalated, supervisors higher than Alejandro are acting stupid. Poor guy should have got promoted higher than you puny **.

The only good service from this particular cable provider is when you purchase regular cable. Otherwise when you pay for internet online service that’s when you run into a network of product problems & have to constantly reboot the wifi system..

Cable/satellite providers are a rip off because streaming is cheaper than buying cable services. I have had cable for several years paying $210 mthly compared to streaming services that are much cheaper.

I canceled my service in November 2020 due to months of my landline not working, having to pay in full with a line I couldn't use, and them using automatic payment which I never authorized. I only paid by phone and they kept my information and turned it into automatic draft without my consent. Since then they were suppose to refund me what I paid in December 2020 because the account was canceled, never received, now I'm in collections for that amount I am owed, and it has been reported to all of my credit reports. No one in customer service communicates, they ask the same question over and over again, asks why do I want a reference number to the call I just made, and takes hours to get someone on the phone. Appalling!

I rejoined the company last month and their residential department deleted all my email addresses. Are they stupid? I'm locked out of my Online Business and losing money every day almost 1 week locked out and their support team corporate office knows this. They are spiteful and if they think I'm paying them they are crazy. 121.00 for a phone. They are nuts and very unprofessional. I've tried to reach out. Their team is a bunch of no good garbage. I wish I could put this company out of business. I would do it in a heartbeat. I'm locked out of everything. My online community is getting destroyed. I haven been able to contact anyone because I'm locked out of my 2 step and they are destroying me. I'm going to own them or have my network put them out of their mystery. They are getting sued.