Altice

I upgraded my equipment from Optimum to Altice which is supposed to provide improved capability. Unfortunately, I only got worse. In summary:

I canceled my service in November 2020 due to months of my landline not working, having to pay in full with a line I couldn't use, and them using automatic payment which I never authorized. I only paid by phone and they kept my information and turned it into automatic draft without my consent. Since then they were suppose to refund me what I paid in December 2020 because the account was canceled, never received, now I'm in collections for that amount I am owed, and it has been reported to all of my credit reports. No one in customer service communicates, they ask the same question over and over again, asks why do I want a reference number to the call I just made, and takes hours to get someone on the phone. Appalling!

I rejoined the company last month and their residential department deleted all my email addresses. Are they stupid? I'm locked out of my Online Business and losing money every day almost 1 week locked out and their support team corporate office knows this. They are spiteful and if they think I'm paying them they are crazy. 121.00 for a phone. They are nuts and very unprofessional. I've tried to reach out. Their team is a bunch of no good garbage. I wish I could put this company out of business. I would do it in a heartbeat. I'm locked out of everything. My online community is getting destroyed. I haven been able to contact anyone because I'm locked out of my 2 step and they are destroying me. I'm going to own them or have my network put them out of their mystery. They are getting sued.

Long time Optimum customer, switched to Altice because it was cheaper, and my equipment was old. While the pricing is manageable, I have to constantly shut down the bedroom box, it either will not come on, or I cannot open the apps or DVR. (which I watch when I go to bed). In my living room if I leave it on one channel for a long time, it just shuts down as if it assumes I am not watching. Very frustrating. But my building just installed their own wifi service, and it interfered with the optimum wifi, so I had to switch to Altice which has hotspots throughout my area. I also find it hard to program a show for dvr. I used to just plug in the date and the channel, now I have to keep hitting the arrow and go through all the days. Also it's annoying everyday I have to program to favorite channels instead of all channels. They should make favorite channels the default not the other way around.

Never ever take any service from this company. Totally garbage. I am suffering from their horrible service from last 1 year and till now they have never fixed the internet. The service guy told me that you as a customer don't have any choice as this is the only fast internet service in my area. Indirectly he was saying do whatever you want to do, but Optimum will not going to fix anything.

No customer service whatsoever. You can't even get any one on the phone when you call. After you try 5 times or more.. You get for what you pay for nothing! T.v future not good at all. Everyone at home hates me for leaving fios!

The service is often intermittent and trying to contact a real human to speak to is very time consuming. I have stayed on hold up to 2 hours in the past. I don't receive credit for the time I don't have service for several days at a time. My speeds are nominal at best for the price I'm currently paying.

The base software for the remotes is poor and at best the minimal. Most service providers have a remote that can operate the tv and another device like the sound system, but not Altice Suddenlink. Most service providers have detail information on recorded and available shows like when the show first aired, when it was recorded, etc, but not altice suddenlink. The search feature is basic as well. A search cannot be performed for an actor or a show if I know part of the name, I need to know the entire name. I also cannot post for future shows to record unless they are currently listed in the schedule for this period. All these features are not in the altice suddenlink but are expected by users as they are basic to other providers.

I called to cancel my service on the 20th of November and the bank mistakenly paid my cable bill on the 22nd as they did every month because I forgot to stop payment. When I called to ask for a refund, they said they can only give me less than half of what I paid back and couldn't explain to me where the other half of the money went. After an hour on the phone I finally received a ref# for the full amount back. I called a week later to ask about the refund and they said there was no such ref#. When I asked to speak to a manager, they said there was no such person. I'm still waiting for a refund and have made zero progress toward getting one back. They are very quick to send a late payment notice when people dont pay but very slow to give money back when required. What a nightmare.

After 27 years, I am completely appalled by the lack of integrity, the government is allowing such theft to occur. I am one of many that has been hit with an $80 charge that was not verbally discussed. They delivered a new modem for the 5G service which is an additional monthly charge, the box was bad.... they made an appointment to bring me a new box, which they never showed up for. I should have known the appointment window was from 8am to 7pm- using covid as an excuse. A week later they finally send a tech to literally swap the bad box for a good one- which he told me straight up- that Altice knew the box was bad - the new technology of 5G is glitching (probably because it was made in China)- He NEVER told me to sign anything and NEVER VERBALLY TOLD ME ABOUT $80 service charge-