Cablevision

Having been a Cablevision subscriber for close to 30 years I did not expect a problem canceling my service due to a move out of state. I was advised their policy was to charge to the end of the month and would not prorate the bill to the date of cancellation, May 13th. I protested but was advised that was company policy. This meant that the new homeowners could start their service the same day and Cablevision would "double dip"... not cool! The call was being handled offshore and when I asked for a US rep I was advised they were in the tri-state area. I was repeatedly denied a supervisor and was advised I needed to speak to billing but had the same results. The supervisor did finally admit that they were offshore. I filed a complaint with the BPU and was contacted by the Corporate Executive Public Relations Team who again advised that this was their policy but my objections would be passed on.

I have repeatedly called Cablevision about missing channels, followed their directions to the letter, and they always resort to the option of sending out technicians at $80 (billable to me) for service that we already pay for. I know that the problem is from the source, but they are never able to solve the problem. However, the problem seems to go away on its own. This always seems to happen on Saturday.

Our cable bill has gone up considerably since we have first subscribed to this company. As a result, we have had to drop several channels from our service. It’s still not exactly cheap! We are charged a “sports channel” premium, even though we don’t watch sports channels.

I happen to live in an area that suffer from Monopolistic behavior of Cablevision AKA 'OPTIMUM'. Extremely Disappointed. Stuck with Optimum since last 8 yrs because of MONOPOLISTIC MARKET created by OPTIMUM EDISON-PISCATAWAY NJ. Even after multiple request, State & Federal department haven’t allowed new players to venture into this market. It doesn’t allow consumers to try other services and pay fair competitive rates. Optimum has Outrageous INVOICING, Unreasonable charges.

Cablevision does not offer One America News Network (OANN) to their clients, VERIZON DOES. When I asked Cablevision why and what has to happen for them to add it to their lineup, Amanda (a customer service rep) and the manager Shaun said they have never offered it and will never offer it. They then lied to me and said OANN Is owned by Verizon so they can’t offer it. I contacted OANN and they explained, “One America News Network is 100 percent privately and family owned by the Herring family out of California. There is no ownership with Verizon or any other company. Cablevision, doing business as Optimum, is owned by Altice USA” a international company. Thus, Cablevision has an inferior channel lineup.

I've had cable for a long time, but now it is a waste of time. The programs are old, movies keep repeating, or they are old movies. Cable is BORING!!! Not only are the movies boring, the ones that seem good are soft **. This company needs a lot of improvement for the amount of money you charge one would think you would do better.

WARNING: IF YOU HAVE ANOTHER OPTION FOR SERVICE, TAKE IT. THIS COMPANY SUCKS! There is nothing I can say that hasn't already been said by all the reviewers before me. If you want to see my blood pressure immediately go up, just say Cablevision. How are our elected officials allowing this monopoly to continue to rape and abuse its customers? I haven't seen one positive review. They called and left me a message, but when you call back there is no record of the person who called and specifically what the problem is.

I wanted to report to you that I have experienced the worst customer service, internet service, repair service imaginable. I am going to include photos of the vandalism that I am reporting to my insurance company. I have also reported this to the FCC and FTC filing official complaints. My “internet service” has not worked consistently ever. It goes on and off regularly. When they come to the house after making multiple 12 hour window appointments because they don’t show up and don’t tell you they are not coming they determined that the wiring outside the house is faulty. They draped an above ground wire across my driveway and neighborhood in September and did not return despite multiple calls. They did come last week and dig up my entire front yard, place red flags everywhere and dig a 2 foot high pile of dirt and surround it with orange cones and never came back. This is incredibly hazardous as well as hideous in front of my house.

I'm in Newfoundland NJ, and Optimum is the only wired internet/cable provider available to us. Every day, I experience at least a dozen internet disruptions, when I lose service at my home and it comes back within a few minutes to half an hour. This never happens with the cable, it's been limited to an internet service issue. And it happens to all my neighbors in my immediate and extended neighborhood. Optimum will not investigate it, every representative from Jennifer to Romeo tells me a different story.

I've read so of the reviews/complaints about Cablevision... especially those from Putnam Valley... my hometown. We as a people, as abused consumers, need to unite against this very wrong, very broken, very corrupt company who claims to serve us wonderfully! DID YOU KNOW that Cablevision no longer has the Manpower, nor the Equipment (Bucket-trucks/Rack-trucks, etc) to take care of their own infrastructure, and must rely on VERIZON to fix their lines after a storm?

Service is an abomination. Disconnects are common. They always try to add more services even when your intent is to delete services. Their email system is complicated and does not work. Prices are high with no value added. The only positive statement is that the other cable companies are the same. When I disconnected from their system (I moved out of state), they insisted I had to pay an extra two weeks of service because they only disconnect on the date my statement is issued. Bills only go up. Sometimes a nickel. Sometimes five dollars with no explanation. Basically they have a license to steal.

This company is awful. Prices are high and customer support sucks. Since the new owner came aboard the company went downhill even to the employees. Some were fired and other have different days/hours. I have cut my landline and my television from them and I just have internet service.

Cablevision keeps raising the price and reducing service. Closed the office nearest us, we now have to drive over an hour to get or replace a box. Charge $10 a month for required cable boxes, outrageous. Now paying over $10 month for broadcast fees mostly to support sports I don't watch. Make sports pay per view and see what happens to those multi million dollar contracts our overpaid athletes receive. $200 a month for a cable service is excessive, hard on seniors who rely on it for entertainment.

Cablevision Internet service is horrible. I have had such a bad experience with their service. My mobile phone, and iPad constantly kept saying I am offline but yet I can see I have bars showing I had service. It just kept bouncing back and forward. The router they supplied was not able to keep up even though It was a 5G router, I also paid more money for speed that I never got. I had to go and shell out $400.00 to buy an Orbi router plus two satellites so I can get better internet service.

Monthly fees are way too high for basic tv and poor channel selection for the price! DVR is a pain as the hard drive is not in the cable box! Cable boxes should be free!

Very few outages and generally I have no problems with the service. Occasionally they get into it with a channel, we lose it for awhile, with no relief but ultimately we seem to get the channel back.

I try to change my services from Verizon to Cablevision. Tech come late. Never call. The next day I call Cablevision to refund my money back!! Almost a month pass by still no money back!! Cablevision it’s a fraud company. I had to call my credit card to get my money back!!!

Cablevision is using the power of domination in Suffolk County since there is no other companies. They overcharging customer extra money with poor customer service. Recently my only service left with them is internet. Cablevision is charging me $80 monthly for a very slow internet. Additional, due to equipment condition and the untrained employees, customers always experience service issues. After few call attempts to solve my internet issue they decided yesterday 03/27 to schedule an appointment for a technician to fix the issue between 8 am and 11 am. I took the day off to help the technician gain access to the house. However, no technician came in and I never receive a follow-up phone call.

I have been without cable, phone, internet service since Tuesday 3/13. I called Cablevision SEVERAL TIMES to get an appt. Got one for Thursday 3/15 bet 11-3 someone came by (they claim) and did not ring my bell but stated they called the home phone (the said phone that's indicated on the complaint as not working ???). I called to ask how could this be as I was home anyway. I asked to speak to their corp office to make a complaint and was told they don't have a # for corporate??? I also indicate that can I get an emergency appt seeing I have been waiting so long and he technician messed up. Was told no.

In Suffolk County, New York we have only one cable provider and they take full advantage of that status. My cable went out March 10th. They said they would come if we agreed to be home all day, 10 AM to 8 PM. Not only did they not come, they also did not give us the courtesy of a call to say that they would not be coming. They called the next day to ask if we wanted to reschedule. My cable had magically come on at that point so I declined. Today, March 13th, my cable is again out, upon calling I am told no one can look at it until March 20th. We pay our bill on time and have for almost 30 years, apparently Cablevision does not care, I mean, what other service can I use.

I was so disappointed with the last two providers for TV, internet etc. I canceled when my contracts were up. So far, I am very pleased with Cablevision. From Bob the installer to the svc rep, Amber, both were exceptionally friendly and knowledgeable. Reception is good and love the channel selections!

Representatives were unable to answer any questions, we were disconnected twice and the first rep noted on the account that we refused service because of a fee! We never even spoke about that during the conversation. An outright lie! Internet cable and phone are all out since Saturday morning. No one can come until Tuesday! Unacceptable time frame. People depend on the internet for livelihoods! Don't believe their commercials, "they will even come on Sunday". That's only if they have technicians that will work on Sundays! Calling other cable providers to switch ASAP!

My so called Triple Play went down today. Called Cablevision. They can't have anyone there until 3 days from my call. Why? They said they are busy. HUH???

Also Cablevision keeps raising monthly fees by leaps and bounds. Their ads for low monthly charges are a joke. Stay with them for a year and the ** let loose. Btw, 100++ channels in their gold package and there is nothing worth watching, most of the movies are 15+ years old. Don't waste your money with them. I am exploring Verizon and Directv and I may just go with a basic package and add Hulu or Netflix -- less than 1/3 the price of the nasties at Cablevision. Sorry to vent but Cablevision really, really SUCKS, BIG TIME, and their telephone reps are horrendous people!!!

I have been a loyal Cablevision customer since 2001. When I moved one town over in 2013 they said I couldn't take my old service with me, so I had to get a new telephone number, inconvenience #1. Then, after my two year contract was up, I called to negotiate w/ them to see if they could offer me a package (which they were always willing to do in the past) to get my bill down to below $250 a month, but I was told, and I quote "there's no special pricing available that you would qualify for at this time", inconvenience #2. Gee, after I cancelled my phone and internet services, they started calling me with "new pricing"... How convenient!!! Now they bill me a month in advance for my services and if I don't pay them by the 5th of every month, they shut me off, inconvenience #3.

The sales representative said we were going to get a $250 gift card for signing up. When we didn’t receive it two months later I called. They said I had to be a customer for three months. When I called back a few months later they said it was on its way. When I called several months later they said they never offered it to me. When I said I had it in writing they put me on hold and then said I waited too long to call and ask for it. When I asked to speak to a supervisor they put me on hold for twenty minutes and then said they would call me back. I waited a week. They never called.

Have you heard that Cablevision has had a dispute with STAR and therefore removed 15 channels from our existing packages without giving the people a price reduction?! I have been on the phone with them a number of times trying to explain that they cannot remove 15 channels and charge the same rate! This should be illegal and existing customers should call and complain!

I called 2 weeks ago and inquired about the costs of canceling my service. The rep talk me I can cancel anytime and they would prorate my bill. Today I canceled, 1 day into the next billing cycle. They want me to pay for an entire month even though I canceled a few hours into the next cycle. This is fraud, forcing me to pay for a service that I have no access to. The worst customer service.

I have been a faithful user of Cablevision for over 30 years. When I moved in October I returned my cable box and router as one always does when they move. Apparently I was 3 days into the new billing period. I gave them my new address to be sure to pay the remaining 3 days (which technically was only used 2 days since I returned my equipment early that morning of day 3). But nonetheless, 3 days... I moved out of the state of Connecticut and received my new bill for the complete month. Of course I thought this must be a billing error and called customer service. I was then told that they no longer prorated and I was being charged for the whole month and by the way there was yet another price increase. I made it clear to that person that I was only going to pay them for services rendered. (i.e 3 days). I prorated the bill and sent them the equivalent of 3 day’s worth of their charge.

I recently placed an order with Cablevision for triple play service. It was scheduled for today 11/12/17 from 5:00pm-8:00pm. At 5:11pm I received a call from the dispatcher stating the technician (**) from TriWire an independent company they hire for installations called our home and no one was home. I said to the dispatcher, "I picked up your call and it's only 11 minutes into the app window."

Was charged 99.99 for a pay per view of a boxing match that I have never order. Contacted Cablevision and they belligerently told me that they would not remove the charges and based on what they said the program was ordered on Sunday September 24th at 9:30 am and viewed on Monday September 25th at 7:30 am. This is a rip off lie created by them. Since I was at work on September 25th at 9:00 am and I offered to prove it and they did not accept it. What kind of sick garbage is this. I live alone and do not watch sports, and what time would I have to watch a boxing match at home when I would have to get to my job 45 minutes away from home. Cablevision has become a rip off. They should be terminated.