Cablevision

I live in a multi family home. My neighbor had Cablevision come to install cable for her, and in doing so, the technician that came for her replaced all of the available connections in the shared space with all the building's cable wires. I was on vacation. When I came home, I had no cable connection. After talking to support for several hours, they said they'd send a technician out, but would charge me if it was my fault. The technician that came to assist me assured me it wasn't my fault, and that the previous technician replaced connections and they were faulty.

So I guess that Cablevision/Altice hire these independent contractors to install and/or repair work. There is an $80 charge if it is YOUR problem, there is no charge if it's a Cablevision problem. My technician - had to fix an issue at the pole (Obviously a Cablevision problem), however the technician SIGNED my name to the work order indicating he did the work inside my home and that I agreed to the $80 charge. Many calls to customer service were a run around. Finally I called the corporate office and asked for Mr. Goie who is the CEO. Evidently there is an Executive Customer Service number 631-846-5317. Still have not found out how widespread this SIGNATURE FRAUD ISSUE is. BEWARE. I would videotape or voice record your technician on service calls.

I returned from vacation to find my cable box display had Err. Called. Explained situation. Went and picked up my first box replacement. Same Err. After replacement number three requested service. In the last seven days with 3 service appointments I still have not had any tech to my house. They keep pushing the appointment time. Received a call an hour prior to the time frame. Was told they need to cancel. They did not have a tech available. It is now day going on 2 weeks and 3 appts later still no cable. I have taken to date 2 days off work without pay. Shame on CableVision.

I can’t begin to express how frustrated this company makes me. From canceled appointments to no shows to being on hold on the phone countless times to dispute charges that are incorrect and when you ask to speak to a supervisor the say they are going to put you on hold and conveniently hang up on you. I can’t believe this is the only company we can get for internet and cable in the town of Brookhaven. Shame on them

Today has been the worst experience with Cablevision. You learn to shrug off the rude behavior from customer service over the years but this time the Cablevision/Altice has completely been turned around and has become anti-customer service, user-friendly NOT. First the repeated confirmation of telephone, address, etc. each time I had to call back. There is software that confirms all this so it is a big waste of time. Not only for your hourly employees but an aggravation towards your customer base.

Over 40 minutes on hold to get someone to talk to for an internet issue. Prices are ridiculous...as soon as they get some competition they will be done for. They offer absolutely nothing for the money they charge. Would be nice to have some service that reflects their charges.

Been a customer of these crooks for nearly 20 years and now this is the final straw! Cablevision are a nothing but a bunch of money hungry extortion crooks! First, for the past 3 years I've never received a statement from these **, and kept on calling every single time, not set up for e-statements, signed up for paper billing. Even though they claim they send out the statements they have no proof except their worthless lies. We receive disconnect notices but never statements. So they decide to play their bs games.

The technician came without warning, one day earlier than the appointment was scheduled. They charged me $80 for cancellation and refused to reconsider. This is not right! The explanation from the officer is that e-mail warning was sent about the visit. Why should a customer pay for their logistical errors? Why they do not make warning of potential charges when the appointment is set by phone? Why they do not require confirmation of changes in schedule sent thru e-mail?

Cablevision customer of over 20 years. We are a CPA firm in an office building with other tenants and on April 15th 2019, our tax deadline, we reported that our internet was down. A technician came in an unmarked van with out-of-state plates went into the building's utility room and could not find the problem. As it turned out the problem was on a telephone pole across the street. We were shocked to see that Cablevision charged us $60 for a service call despite the fact that building's other Cablevision customers were also out.

This company is an absolute disappointment. I get nothing but horrible service. Unfortunately they have a monopoly in my area so I have no other choice. I’m considering cancelling cable and internet at this point. Customer service is horrible, I can’t stream tv for ten minutes without my internet going out for 20 minutes. Customer service says they are aware of the problem but can’t do anything about it. No money back, no discount. Cancelling my service in hopes another decent company comes along. Shame on you Optimum.