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Having been a Cablevision subscriber for close to 30 years I did not expect a problem canceling my service due to a move out of state. I was advised their policy was to charge to the end of the month and would not prorate the bill to the date of cancellation, May 13th. I protested but was advised that was company policy. This meant that the new homeowners could start their service the same day and Cablevision would "double dip"... not cool! The call was being handled offshore and when I asked for a US rep I was advised they were in the tri-state area. I was repeatedly denied a supervisor and was advised I needed to speak to billing but had the same results. The supervisor did finally admit that they were offshore. I filed a complaint with the BPU and was contacted by the Corporate Executive Public Relations Team who again advised that this was their policy but my objections would be passed on.
I have repeatedly called Cablevision about missing channels, followed their directions to the letter, and they always resort to the option of sending out technicians at $80 (billable to me) for service that we already pay for. I know that the problem is from the source, but they are never able to solve the problem. However, the problem seems to go away on its own. This always seems to happen on Saturday.
Our cable bill has gone up considerably since we have first subscribed to this company. As a result, we have had to drop several channels from our service. It’s still not exactly cheap! We are charged a “sports channel” premium, even though we don’t watch sports channels.
I happen to live in an area that suffer from Monopolistic behavior of Cablevision AKA 'OPTIMUM'. Extremely Disappointed. Stuck with Optimum since last 8 yrs because of MONOPOLISTIC MARKET created by OPTIMUM EDISON-PISCATAWAY NJ. Even after multiple request, State & Federal department haven’t allowed new players to venture into this market. It doesn’t allow consumers to try other services and pay fair competitive rates. Optimum has Outrageous INVOICING, Unreasonable charges.
Even after paying them every month, they kept charging unnecessary Charges, late fee, equipment charges, restoration fee & charges for services that were not even availed. It’s so frustrating to deal with their customer support team to fix these incorrect charges. They keep passing the buck & waste our precious time over the phone. Please allow other providers to venture into our area so that there can be an end to this Monopolistic attitude and customers stop suffering in the hands of ISP. This is a basic necessity!
Cablevision does not offer One America News Network (OANN) to their clients, VERIZON DOES. When I asked Cablevision why and what has to happen for them to add it to their lineup, Amanda (a customer service rep) and the manager Shaun said they have never offered it and will never offer it. They then lied to me and said OANN Is owned by Verizon so they can’t offer it. I contacted OANN and they explained, “One America News Network is 100 percent privately and family owned by the Herring family out of California. There is no ownership with Verizon or any other company. Cablevision, doing business as Optimum, is owned by Altice USA” a international company. Thus, Cablevision has an inferior channel lineup.
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I've had cable for a long time, but now it is a waste of time. The programs are old, movies keep repeating, or they are old movies. Cable is BORING!!! Not only are the movies boring, the ones that seem good are soft **. This company needs a lot of improvement for the amount of money you charge one would think you would do better.
WARNING: IF YOU HAVE ANOTHER OPTION FOR SERVICE, TAKE IT. THIS COMPANY SUCKS! There is nothing I can say that hasn't already been said by all the reviewers before me. If you want to see my blood pressure immediately go up, just say Cablevision. How are our elected officials allowing this monopoly to continue to rape and abuse its customers? I haven't seen one positive review. They called and left me a message, but when you call back there is no record of the person who called and specifically what the problem is.
One hand has no idea what the other is doing. I have sent lengthy emails to complain over my years of service with them. I am outraged that a company so large, which can hold you hostage since there aren't other providers in my area, can continue to operate like this. I seriously think my head is going to explode. I rarely use this word, but I HATE this company.
I wanted to report to you that I have experienced the worst customer service, internet service, repair service imaginable. I am going to include photos of the vandalism that I am reporting to my insurance company. I have also reported this to the FCC and FTC filing official complaints. My “internet service” has not worked consistently ever. It goes on and off regularly. When they come to the house after making multiple 12 hour window appointments because they don’t show up and don’t tell you they are not coming they determined that the wiring outside the house is faulty. They draped an above ground wire across my driveway and neighborhood in September and did not return despite multiple calls. They did come last week and dig up my entire front yard, place red flags everywhere and dig a 2 foot high pile of dirt and surround it with orange cones and never came back. This is incredibly hazardous as well as hideous in front of my house.
I have had no service since Sunday and every time we call and spend hours on hold and get a different story including that it takes 24-48 hours for someone to call you back (insane), they make another service appointment for a 12 hour window and you can’t call to make another appointment for another 12 hour window until after 10 PM and that takes until 11 PM. You should all be ashamed of yourselves.
My entire house is dependent on internet. My alarms, my cameras, my doorbell, every appliance and of course the computers. My daughters have to go to the local coffee shop to do homework and I am paying for services including HBO, Showtime, Hulu, Amazon Prime, Sling that I cannot get because you are not providing access which I am paying you for. I am on the phone with billing for over 30 minutes who will not issue a refund because there is no ticket number because there is never going to be a ticket number because they don’t come out. Your company is a mess and your service is pitiful. If you would ever like to contact me I am providing my cell phone number 203-947-0660 I am sure you will never call. I am posting these pictures all over the internet and doing everything I can to let everyone know how horrible your company is. My address **.
I'm in Newfoundland NJ, and Optimum is the only wired internet/cable provider available to us. Every day, I experience at least a dozen internet disruptions, when I lose service at my home and it comes back within a few minutes to half an hour. This never happens with the cable, it's been limited to an internet service issue. And it happens to all my neighbors in my immediate and extended neighborhood. Optimum will not investigate it, every representative from Jennifer to Romeo tells me a different story.
I work from home a few days a week and I am not able to rely on my wired provider - emails don't come in, video calls drop, forget about doing online WebEx presentations to clients! I've had to purchase a hot spot to intensify the Verizon wireless signal to ensure that I can give an online presentation should my wired connection crap out. Consistent internet service should be a given for these guys - why are they so good at providing consistent cable service but the internet service is **? I live in the Sundown Farms section of Newfoundland NJ, part of West Milford Township.
I've read so of the reviews/complaints about Cablevision... especially those from Putnam Valley... my hometown. We as a people, as abused consumers, need to unite against this very wrong, very broken, very corrupt company who claims to serve us wonderfully! DID YOU KNOW that Cablevision no longer has the Manpower, nor the Equipment (Bucket-trucks/Rack-trucks, etc) to take care of their own infrastructure, and must rely on VERIZON to fix their lines after a storm?
Such the case after the month of March '18, and yet again during the third week of May '18. They treat service outages caused by severe damage to their infrastructure, as if it were a cable box or cable jack repair in someone's home! Then, when one of their Techs show up on your block to witness their network wiring laying in the Roadway, they either run away because their limited Van Mounted buckets and or/or ladders, can't help them perform the work which needs to be done.
DID YOU KNOW that Cablevision has a paid monopoly in Putnam Valley? (naming only one Town in which I'm certain of!) Yes boys and girls, Cablevision/Optimum pays the Town of Putnam Valley, $170K+ per year to keep competitors like VERIZON/Fios, out of our Town!!! Sounds illegal? You're probably right! What to do??? LET'S FIND THE RIGHT EARS!!! Are there any Lawyers out there, willing to help with a class action suit?
DID YOU KNOW that Cablevision has a cute little game called 'How Avoid Paying Credits to customers'? But seriously boys and girls, I had tried to collect a usage credit for nearly three weeks of downtime during March and the week+ in May. I was told that Cablevision had logged from my accounts telephone #, only about a week of downtime. So in other words, when you call Cablevision to report some service downtime, the telephone number from which you are calling gets logged into their system.
If you don't or can't reach a human, and explain that the cell phone # from which you are forcibly calling, CABLEVISION may not record your call as a complaint, therefore, the call may not be logged in as such, hence, if you subsequently try to say a credit is due, thus using your complaint as proof of the complaint. You may be shocked to learn that Cablevision MAY NOT have a record of your complaint because all was not perfectly aligned with their 'complaint protocol'!
Has anyone tried to reach a Human Operator during a Power Outage... especially one where Power and Cable Lines are laying in our roadways, thus power had been out for days? And if that's not enough to get your steamed. Imagine getting credit for a second account to your property! Unless the second account was also mentioned as part of your complaint. Cablevision will conveniently refuse to give you a credit for the second account because it 'was never included' in their complaint log. We really need to do something more about forcing Cablevision to give us what we are paying for! Any comments, any Lawyers willing to help???
Service is an abomination. Disconnects are common. They always try to add more services even when your intent is to delete services. Their email system is complicated and does not work. Prices are high with no value added. The only positive statement is that the other cable companies are the same. When I disconnected from their system (I moved out of state), they insisted I had to pay an extra two weeks of service because they only disconnect on the date my statement is issued. Bills only go up. Sometimes a nickel. Sometimes five dollars with no explanation. Basically they have a license to steal.
This company is awful. Prices are high and customer support sucks. Since the new owner came aboard the company went downhill even to the employees. Some were fired and other have different days/hours. I have cut my landline and my television from them and I just have internet service.
Cablevision keeps raising the price and reducing service. Closed the office nearest us, we now have to drive over an hour to get or replace a box. Charge $10 a month for required cable boxes, outrageous. Now paying over $10 month for broadcast fees mostly to support sports I don't watch. Make sports pay per view and see what happens to those multi million dollar contracts our overpaid athletes receive. $200 a month for a cable service is excessive, hard on seniors who rely on it for entertainment.
Cablevision Internet service is horrible. I have had such a bad experience with their service. My mobile phone, and iPad constantly kept saying I am offline but yet I can see I have bars showing I had service. It just kept bouncing back and forward. The router they supplied was not able to keep up even though It was a 5G router, I also paid more money for speed that I never got. I had to go and shell out $400.00 to buy an Orbi router plus two satellites so I can get better internet service.
Monthly fees are way too high for basic tv and poor channel selection for the price! DVR is a pain as the hard drive is not in the cable box! Cable boxes should be free!
Very few outages and generally I have no problems with the service. Occasionally they get into it with a channel, we lose it for awhile, with no relief but ultimately we seem to get the channel back.
I try to change my services from Verizon to Cablevision. Tech come late. Never call. The next day I call Cablevision to refund my money back!! Almost a month pass by still no money back!! Cablevision it’s a fraud company. I had to call my credit card to get my money back!!!
Cablevision is using the power of domination in Suffolk County since there is no other companies. They overcharging customer extra money with poor customer service. Recently my only service left with them is internet. Cablevision is charging me $80 monthly for a very slow internet. Additional, due to equipment condition and the untrained employees, customers always experience service issues. After few call attempts to solve my internet issue they decided yesterday 03/27 to schedule an appointment for a technician to fix the issue between 8 am and 11 am. I took the day off to help the technician gain access to the house. However, no technician came in and I never receive a follow-up phone call.
I called Cablevision again but I was surprised they decided not to do it today and asked me if I want to schedule another appointment in 2 days. I tried to speak to a supervisor but they always get promises that I will receive a call but I never did. I use internet for my business and each day is costing me money. Their business is existing because of us and it's time to teach them a lesson. Please if you have an issue try to spread it in social media so other people be is informed. Finally, it's time to sign a petition to have Cablevision retires from service or have a competitor company. I hope they will learn how to manage a business and value the customers. THIS COMPANY NEEDS TO TREAT THE CUSTOMERS IN A PROFESSIONAL MANNER.
I have been without cable, phone, internet service since Tuesday 3/13. I called Cablevision SEVERAL TIMES to get an appt. Got one for Thursday 3/15 bet 11-3 someone came by (they claim) and did not ring my bell but stated they called the home phone (the said phone that's indicated on the complaint as not working ???). I called to ask how could this be as I was home anyway. I asked to speak to their corp office to make a complaint and was told they don't have a # for corporate??? I also indicate that can I get an emergency appt seeing I have been waiting so long and he technician messed up. Was told no.
I called my marketing rep who informed me of a 516-803-2300 # to call and that gave me a rep who took my complaint and advise me she elevated my call and a higher up will be getting back in touch with me. She also gave me a new date 3/17 bet 5-8 pm appt. Well Mr. wonderful technician showed up tonight and was asking me to tell him where a "slicer" was I was like??? So I told him I have no idea what that is and he went outside his van and drove off frustrated. I don't work for Cablevision sir I don't know that term. Me: ??? So I called Cablevision right away and was told the dispatch dept was closed so no one can contact the tech. I have never seen such unprofessionalism in my life. And to see I am a customer for over 15 yrs. So they gave me a new apt for mon 3/19 ALL DAY. That mean my ** has to sit at home all day. The worst. They fail to realize we the customer has options. Time Warner or DirecTV. I will def switch.
In Suffolk County, New York we have only one cable provider and they take full advantage of that status. My cable went out March 10th. They said they would come if we agreed to be home all day, 10 AM to 8 PM. Not only did they not come, they also did not give us the courtesy of a call to say that they would not be coming. They called the next day to ask if we wanted to reschedule. My cable had magically come on at that point so I declined. Today, March 13th, my cable is again out, upon calling I am told no one can look at it until March 20th. We pay our bill on time and have for almost 30 years, apparently Cablevision does not care, I mean, what other service can I use.
I was so disappointed with the last two providers for TV, internet etc. I canceled when my contracts were up. So far, I am very pleased with Cablevision. From Bob the installer to the svc rep, Amber, both were exceptionally friendly and knowledgeable. Reception is good and love the channel selections!
Representatives were unable to answer any questions, we were disconnected twice and the first rep noted on the account that we refused service because of a fee! We never even spoke about that during the conversation. An outright lie! Internet cable and phone are all out since Saturday morning. No one can come until Tuesday! Unacceptable time frame. People depend on the internet for livelihoods! Don't believe their commercials, "they will even come on Sunday". That's only if they have technicians that will work on Sundays! Calling other cable providers to switch ASAP!
My so called Triple Play went down today. Called Cablevision. They can't have anyone there until 3 days from my call. Why? They said they are busy. HUH???
Also Cablevision keeps raising monthly fees by leaps and bounds. Their ads for low monthly charges are a joke. Stay with them for a year and the ** let loose. Btw, 100++ channels in their gold package and there is nothing worth watching, most of the movies are 15+ years old. Don't waste your money with them. I am exploring Verizon and Directv and I may just go with a basic package and add Hulu or Netflix -- less than 1/3 the price of the nasties at Cablevision. Sorry to vent but Cablevision really, really SUCKS, BIG TIME, and their telephone reps are horrendous people!!!
I have been a loyal Cablevision customer since 2001. When I moved one town over in 2013 they said I couldn't take my old service with me, so I had to get a new telephone number, inconvenience #1. Then, after my two year contract was up, I called to negotiate w/ them to see if they could offer me a package (which they were always willing to do in the past) to get my bill down to below $250 a month, but I was told, and I quote "there's no special pricing available that you would qualify for at this time", inconvenience #2. Gee, after I cancelled my phone and internet services, they started calling me with "new pricing"... How convenient!!! Now they bill me a month in advance for my services and if I don't pay them by the 5th of every month, they shut me off, inconvenience #3.
Now they dropped Starz Encore and replaced them with channels I have absolutely no use for. The Cowboy Channel... Really?! Inconvenience #4. Not to mention that I am still paying top buck for losing about a dozen channels and programming where they don't show any movies newer than 06/2017. They claim to have cutting-edge programming... Really??!!! I don't call seeing "Fried Green Tomatoes", which was produced in 1991 three times in a given week "cutting edge programming"... inconvenience #5. Unfortunately, where I live, the only cable provider available is Cablevision because Fios isn't available and Dish can't be installed because I live in the middle of the woods which interfere with the signal. It's a shame that they have monopolized the market and are unwilling to work with their customers. Because, if I had a viable choice, I'd disconnect them in a heartbeat.
The sales representative said we were going to get a $250 gift card for signing up. When we didn’t receive it two months later I called. They said I had to be a customer for three months. When I called back a few months later they said it was on its way. When I called several months later they said they never offered it to me. When I said I had it in writing they put me on hold and then said I waited too long to call and ask for it. When I asked to speak to a supervisor they put me on hold for twenty minutes and then said they would call me back. I waited a week. They never called.
Have you heard that Cablevision has had a dispute with STAR and therefore removed 15 channels from our existing packages without giving the people a price reduction?! I have been on the phone with them a number of times trying to explain that they cannot remove 15 channels and charge the same rate! This should be illegal and existing customers should call and complain!
We are all being cheated! I have tried to explain to two different managers how important it is that Cablevision do the right thing in regards to its hardworking and loyal customers. How DARE they take away 15+ channels (Yes, I know... you added 5 and contractually services change--Get a NEW SCRIPT for your customer care!!! Anyone that see right through that--YOU'RE SCAMMING THE PEOPLE!!!) Do the right thing by your customers! Offer other packages at a lower rate until you solve your company's dispute with Star! Boycott this company! I am setting up my cancel date on 1:00 pm today! ENOUGH!
I called 2 weeks ago and inquired about the costs of canceling my service. The rep talk me I can cancel anytime and they would prorate my bill. Today I canceled, 1 day into the next billing cycle. They want me to pay for an entire month even though I canceled a few hours into the next cycle. This is fraud, forcing me to pay for a service that I have no access to. The worst customer service.
I have been a faithful user of Cablevision for over 30 years. When I moved in October I returned my cable box and router as one always does when they move. Apparently I was 3 days into the new billing period. I gave them my new address to be sure to pay the remaining 3 days (which technically was only used 2 days since I returned my equipment early that morning of day 3). But nonetheless, 3 days... I moved out of the state of Connecticut and received my new bill for the complete month. Of course I thought this must be a billing error and called customer service. I was then told that they no longer prorated and I was being charged for the whole month and by the way there was yet another price increase. I made it clear to that person that I was only going to pay them for services rendered. (i.e 3 days). I prorated the bill and sent them the equivalent of 3 day’s worth of their charge.
Today, I received a notice from a bill collector. They have turned me over to a collections agency. Isn't this illegal? How can they expect for me to pay for services when I was not even in the state and no longer in possession of their equipment. I will not be bullied this way! Additionally, I no longer have account information as I moved in October. If I have to hire a lawyer they will end up paying for that too. I was told by customer service that this is the new owner and they stopped prorating bills and did not care what the customer thinks that’s the rules. By the way, there was never any notification of this change in policy and after 30 years one would think they would treat a good customer better. Clearly they DONT CARE.
I am not working and no longer own a home so they can come after me but they will get nothing in return. I have all day and believe me will be making some phone calls to everyone I can think of to smear their name as they are now ruining my credit for their greed. Who do these people think they are? First call will be to every newspaper and TV Station in NY since they are located on Long Island. Please feel free to contact me with any questions.
I recently placed an order with Cablevision for triple play service. It was scheduled for today 11/12/17 from 5:00pm-8:00pm. At 5:11pm I received a call from the dispatcher stating the technician (**) from TriWire an independent company they hire for installations called our home and no one was home. I said to the dispatcher, "I picked up your call and it's only 11 minutes into the app window."
Dispatcher was unable to get the technician on the phone so they can return to our home for installation. He also found out that the TriWire (tech **) shift ended at 5pm and never came to our home. I paid for services in advance cause my family needed them. I took a day off from work for this app. And it was an epic fail! UNACCEPTABLE! POOR CUSTOMER SERVICE! DISGUSTED AND DISAPPOINTED! CABLEVISION AND TRIWIRE should not treat customers this way. They should be more accommodating especially being their employees are liars and con artist.
Was charged 99.99 for a pay per view of a boxing match that I have never order. Contacted Cablevision and they belligerently told me that they would not remove the charges and based on what they said the program was ordered on Sunday September 24th at 9:30 am and viewed on Monday September 25th at 7:30 am. This is a rip off lie created by them. Since I was at work on September 25th at 9:00 am and I offered to prove it and they did not accept it. What kind of sick garbage is this. I live alone and do not watch sports, and what time would I have to watch a boxing match at home when I would have to get to my job 45 minutes away from home. Cablevision has become a rip off. They should be terminated.
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