Altice USA Reviews

If I could leave zero stars, I would. I called Optimum regarding my account and was transferred to the Retention Department, where I sat on hold for 1 hour and 10 minutes before anyone answered. After finally reaching someone, I was told I needed to be transferred again — this time to the Retention West Department. I have now been on hold for an additional 25 minutes and still waiting. That is nearly two hours of my time wasted simply trying to speak with the correct department. At almost $150 per month for service, this level of customer support is unacceptable. There was no callback option, no explanation for the excessive wait, and no consideration for the value of my time. Customers should not have to fight this hard just to speak to someone about their own account. This experience has made it clear that it’s time to seriously switch providers.

Horrible. THERE COULD NOT BE WORSE SERVICE!!! The minute Pat Dolan sold the company ALTICE DESTROYED IT!! They actually STEAL FROM THEIR CLIENTS and sell identities. They sold the company again and their own employees don’t know. The employees who get this service for free say it’s the only reason they have it because if they had to pay for it, they wouldn’t choose them. They steal because If you charge for something you’re not giving and you’re make them aware of it for months that’s stealing.

Must constantly uninstall and reinstall the Optimum TV app through Google Play. Two phones, Samsung Galaxy S22 Ultra and S25 Ultra. Put bad reviews in the Play Store, the developer responds with a No Reply email saying "Reply to this email." Must be no 10 year olds to respond. Pathetic incompetence.

ABSOLUTELY HORRIBLE CUSTOMER SERVICE!! I was talking to the Retention Dept. I have been a customer for over 36 years and just spent 3 hours on the phone with a lovely lady could not speak English. She would tell me to change my service to fiber, I would say no I don't want to and she would then put me on hold and then continue to talk about Fiber. This is a terrible Retention customer service dept. You can't get a supervisor, just a person that at best has no idea what she is doing...

Only renting 3 boxes. Got billed for 4. 23 dollars. Explained this on the phone for 25 minutes only to repeatedly hear about a new promotion and a 20 dollar refund plus the balance going toward.a promotion that I do not want. Relentless sales pitch, no hope at all, stupid stupid stupid. Finally after asking for a supervisor, was put on hold for 20 minutes more. After blowing a gasket, I was told I'll be getting 23 dollars back. I got news for Optimum. Were done. Not internet, phone, cable. I hope your company goes under.

If I could leave negative stars I would. Most unreliable service ever. Always going in and out and can never get a person on the phone. Only service in my area or would definitely have canceled. If you have other providers use them.

I strongly suggest you do not use this company and find an alternative. If I could give them 0 stars, I would. I started with the company when it was Cablevision 20 years ago, and used their service until finally I had to switch given ever rising costs and deteriorating internet service. The process of getting rid of my services exposed that they utilize fraudulent business practices such as continuing to charge me for services even after I cancelled, limiting refunds on billing of such issues to 30 days to attempt to keep money they scammed from you (hoping you won't notice right away), and making cancelation of your service an exercise in torture (I had to speak to multiple people who ask the same questions, repeatedly trying to convince you to stay and attempting to pressure me into accepting alternatives, etc). This is a very shady company.

Stay away from this company and any subsidiary. Been a customer of the original Cablevision of LI for nearly 30 years. Two years ago I reduced the package to reduce the monthly cost, they never reduced the monthly bill, after 5 months I battled them, but they wouldn't go retro with a credit saying customer retention never noted the new price, although they did cut the service. Just this summer the bill jumped up $30, no one could explain why, as it is autopay I didn't notice for months, they ended up correcting that going forward, but would only refund one month, for something they can't explain.

I have been a customer of Optimum for over two decades and their service was good, but it seems to get worse and worse. Altice took over and it’s been a nightmare since then. Lately I’ve had to buy my own equipment, because I was told by the technician who came out, that the equipment was faulty and not being used by Optimum any longer. They charge for me late fees over and over. They came out and work on the lines outside and sent notices that they were increasing our internet speed “for free”, “on us”, then raised the rates. I’ve been calling and chatting with them for months and they tell me that they have resolved the issue but when I checked my bill they continue to charge me for the same issue. So frustrating. I contacted FCC. Nothing accomplished. They’re a monopoly in our neighborhood.

EVERY WEEK our service goes down for 6 to 16 hrs. 90% of the time it is after hours and weekends. Last Sunday we were out for >12 hrs. If the weather was bad or if we lived in the country I could understand. But we live in a subdivision outside Houston. This is the WORST service since OPTIMUM took over Suddenlink we have ever had in our 30 yrs at this residence. Don't waste your time or money!