Altice USA Reviews

It's bad enough that my Cablevision bill is one of my highest bills. Now, they're slowly taking away channels on TVs without a box. They take away more and more channels even with a box. Cablevision executives are bullies. There motto is "If you want it, I'll make you pay more and more for it". Cablevision is no better than LIPA. It's a monopoly in Brookhave (aka Crookhaven). Enough is enough!

Cablevision (Optimum) DVR Plus does not work well. I have had many service calls and written letters. Any fix, so far, has been temporary. When it works, it is truly wonderful. It just doesn't work on a consistent basis. For quite a while I was able to record shows but in 8 out of 10 attempts, I could not play what was recorded. After four service calls in the last few weeks, the problem seems to have been corrected. Now we have a new and exciting problem. When trying to play a recorded DVR Plus show, we consistently (100% of the time) receive an error that says the requested show is not available and I should try later. This is beyond ridiculous. Tomorrow I will have yet another service call. This is no way to run a business. I cannot wait for ATT Uverse to become available. Perhaps ATT will do a better job at their equivalent of DVR Plus. We need some serious competition in the cable television industry.

I had some problems with new HD Samsung boxes after installing two new flat screen HD TV's. We could not get channel 69 and the DVDR Plus message was error 501. Service tech came, replaced some boxes, and said too much power or frequency was coming into the house. They took out amplifiers that was put in more than six years ago when house was built. Several days later, same problem and new service tech visits. Service techs said they should not have removed booster or amplifiers. Who do I believe? How do I resolve? Will DISH satellite system be a better deal? I'm waiting for Cablevision to send an experienced service supervisor and have DISH guy coming with proposal.

I moved into my father's house over the summer. I was living in another city where I had Cablevision from 1/2010-3/2011. During that time, my parents, who were loyal Cablevision customers for over 20 years, closed their account. My father was told all his bills were up to date and turned in the equipment. A year and a half later, I moved into their house and installed Cablevision because Verizon was not available in our area. I was sent an email from my bank after two months saying Cablevision tried to take out more money than I would authorize through automatic debit. They had charged my father with some fees (total bogus) and since he closed his account, they added this over $250 charge onto my account. This was so crazy!

My service has been knocked out since Sandy first hit. I was told that it would return as soon as the power was restored. However, that was not true. I have been calling since November 5 every day (hold time averages 30-40 minutes) and have been told that they would send someone to repair my service, and eight days later, no servicemen or repairmen.

Sandy has been difficult for everyone including Cablevision. What I do not understand or agree with is Cablevision's policy for charging customers for periods of no service. Storm hits and customers are getting their monthly bills from Cablevision even when no service was delivered. When I asked Cablevision about this, they responded by saying, "Once your services are restored, you can ask for a credit from the time your service went out to the time it is restored." A few issues here: The customer has to ask. Cablevision is basically saying they have the right to bill you even when there was no service. Further, don't ask now, wait until service is restored and then call them and ask. They are also saying that they will not necessarily give customers a credit. It is up to Cablevision irrespective of service not being provided. Cablevision = criminal (charging for no service).

I do realize there has been a terrible storm (Sandy), and many people don't even have electricity. Yet, I have called Cablevision of Riverhead/Optimum at least three times since Monday October 25 when my cable went out. In each phone call, I had been told that no estimate of when cable will be restored was available, and that they were working in my area. I have gone out every day and have yet to see a Cablevision truck, or anyone from Cablevision working on any cable in this entire area. The recording says they have people working; I would like to see one. Cablevision's service is awful, and yet the people who answer the phone have no more information than the tree in my backyard. Awful. It’s just terrible service.

With no notice, I have not been able to get the FOX network. I am a loyal NY Giant fan and have missed all of their games this year. I am and have been my whole life, a huge baseball fan and have missed all the NL playoff games. I have heard I am missing a great series. For the first time in my 41 years, I will miss the world series this year because your company cannot agree on a contract with FOX. My whole family is quite annoyed by this and are considering switching out our business. I also feel that we should not be billed the full price for an inferior service.

Without warning, Cablevision removed the ability to program the cable box for timed recording to an external DVR or VCR. The only option is to purchase their DVR subscription service for $10.95 per month. As Cablevision is a monopoly in my town, I can't change my service to an alternate provider. Complain and let Cablevision know that this service should remain available.

In all of the years I've had Cablevision, it has given me nothing but gray hairs. And now with its constant dropping of channels, I am done. It seems that every few months, another one of my favorite channels goes black, because - oh shocker- Cablevison wants more money or is refusing to pay money. Now with Cablevison dropping the CW, which has been gone for almost two months now, I am done. Cablevison is a monopoly who just keeps asking for money, money, and money. Ultimately, the point I am trying to get across is that Cablevison sucks.

Optimum Online subcontractor comes to install internet and voice service. Drill holes in the sill for cable scratches my nice laptop with drill and debris from hole drilling. He shuts lid on laptop like he’s hiding it. I open the lid, here’s all the drilling particles sitting on my keyboard. He did not have tools to do the job; he had to borrow them from me. Subcontractor is Accellar in Florida. Optimum Customer Service and Cablevision notified - never heard a word back from them. Be careful, watch these guys as the work is very sloppy as well. Insects water will enter the holes drilled for the cable and subcontractors do not seal the portal entry holes. I will be notifying Department of Telecomm and Energy as well as the code department. Shoddy work subcontracted by Optimum Online and Cablevision.

I signed up for Optimum on August 24, 2012 and since day one, they have been nothing but a hassle. I've had a subcontractor come in for the first time, two weeks before it was installed and they told me it couldn't be installed. I contacted Cablevision about the problem and they notified me that the subcontractor may have just been lazy, and judging from the way he ran out of my house within 10 minutes, like he had something to do, I would agree.

Cablevision dropped our local Fox CT TV channel. We are paying for this over-the-air station and not getting it. All NFL games on Fox are unavailable to us along with all Fox programs.

I moved back up to Hamilton about 5 yrs. ago from Orlando, FL, down in Orlando since 2001-ish. We had DVR technology. We had LOGO, we had Here, we had BBC America. The search function was more like a keyboard and so interactive and easy to use, and you could record 2 TV shows while watching a 3rd. Imagine my surprise when I got my stuff set up here, only to find out that they offer less channels. There's no CBS on demand, there's no CW on demand ... Most of the on demand channels take their sweet ** time updating their programming, and as I've read in many of the complaints, my picture gets pixelated or stalls quite frequently. And in a lot of recorded shows, the sound goes in and out just enough to be annoying as hell.

Every couple of weeks (not the 2 week one for auto log on), Optimum refuses me access to sign on and get to my email. I have to either rest my known password, or in some cases argue with them by phone to get them to reset something on their end. Last time I talked to the person on their end, they gave me a hard time and said they wouldn't talk to me; the account holder has too. Okay, who do you think pays the bill and I’m calling from the home number they have on file. Having to reset my ID every several weeks because their login system keeps screwing up is **; but having their representatives argue with me when it's a known problem is worse.

I have an ongoing problem with my TV signal supplied by Cablevision. My TV intermittently distorts and I lose the sound. I also have a problem with their HD on demand; when we go to use it once a week, it fails more than it works. The worst of it is I am charged for the failed attempts and have to call back when I receive my bill to get credit (more of my time wasted). This has been going on for about a year and a half. There have been multiple techs at my home to resolve the problem and it never gets resolved. They have wasted 37 plus hours of my time with no real compensation and no real repair.

Cablevision is requiring boxes for more and more channels. I'm so disappointed. It seems every few months, they take more channels off the TV, unless you rent a box for every TV in you home! Now, the weather channel. I can't believe it. And why can't we just buy the box we need? I have asked Cablevision, and they will only rent them to us. What a ripoff!

I must tell you that I have been a loyal Cablevision customer for 12+ years, but that loyalty is coming to a close. I will begin to look at my other options for phone, internet and TV. Cablevision has a lot of nerve to require all TVs have a cable box as of the end of July. What really aggravates me is the statement that they are offering it free for one year. Wow, are they generous! Not! So, I need 4 boxes and will have to pay $28 a month more on my cable bill, which equates to a 15% increase for next year. What a sham. Cablevision is stealing from the people and you know it. So, I have a year to change and I will.

Annual "Special Promotion" Scam - In May 2011, I agreed to a special package from Cablevision because my 88-year old aunt enjoys watching WETN (Channel-71) for its religious programming. In June, I called back to discuss packages available and the representative Jackie mentioned that the package I was offered (allegedly the only one that would include the channel she wanted) could also be offered in the $20 less expensive family package.

I just got my triple play package for Triple Play installed. When I tried recording my shows with the DVR boxes they provided, all I got back was black screen and no playback. I have called Cablevision numerous times and had 3 technician come out to see what was the problem with no solution. When calling to customer service centers, they were extremely rude and had no clue. They got attitudes and talked over me instead of listening to the issues. As of yesterday, July 7, I called in to follow-up on the resolution and they said the ticket was closed out and the problem was resolved. At this point, I am not a happy camper. The agent who called me 3 times on July 4th (my holiday) decided he did not want to deal with the problem and closed out the ticket.

Exterior was installed for the upstairs tenant on Sunday, May 20 and left white wiring running outside of my home and around my first floor back door, along my kitchen window, around the base of the chimney and up the side and through the new khaki-colored vinyl siding. This is the 2nd point of entry as there is another line camouflaged to the window to show white wiring through the vinyl siding at the bottom of the window. The installer did not consult with me, the homeowner, or explain to the tenant the 2nd entry as per above that resulted in the split vinyl trim at the step to accommodate the white wiring. Optimum inspector Bosco stated that he would question the installer and contact me. I did not receive a call or letter from Bosco and called the office for a call back on June 22.

New Requirement of Cable Boxes for each TV - I can get analogue channels on my TV’s. I can't get the digital channels on my hi-def TV's because they don't have "Quam Tuners". I was lied to by Cablevision on 2 occasions regarding this, and still have to pay the same amount each month for a service I don't get.

I reported disconnection of the phone and internet services. The technician came over on 06/14/12, checked the line inside the house, and said that the problem is outside of the house and that engineers have to do their job. Today, on 06/18/12, my phone call got disconnected. I called customer service and the representative could not find the technician's report and said I have to wait for the problem to be fixed. Nobody informed me about the status of the problem and I was sure everything is okay. I do not like such service and negligence towards customers.

I have a problem everyday when I am seeing television around 4 am to 5 am. The television starts rebooting itself. I just bought a television because the other one was rebooting and when it started, I smelled smoke. I am not going through this again. I called today, June 11, 2012 at 4:45 am and was told that every day, the box has to get rebooted during the time that the customers are sleeping, that it only takes two minutes. The young lady on the phone said that if I am seeing a good movie at that time, I won't be able to see it. So I decided to write this information to you.

I signed an agreement this Cablevision in August 2010 and will expire on 8/4/2012. Originally, I was told that if I will stay for 2 years, I will have a discount of $20.00 after. Well, I called two days later and I was told that was not true and there will be an increase of more than 50%. When it's time to sign up, they treat you like a king, but at the end, they tell you like take it or leave it in a nasty way. I don't know if there is anything in this world that in 2 years had an increase of over 50%, especially in today's economy. This company can charge whatever they want and no one can stop them!

I cancelled from my previous cable provider with the Cablevision promise that my cancellation fee would be reimbursed to me by Cablevision. It has been 6 months since I made the switch and every time I call, Cablevision says they have to look into it. I've faxed my previous supplier’s bill which clearly states the cancellation fee 5 different times to 3 different fax numbers.

I have 3 cable boxes - 2 of them are DVR, and 1 is regular. The regular box is about 4 months old. It takes a solid 5 minutes before anything even comes on my TV screen when I hit power and another 3 minutes for it to change the channel. 1 of my DVR boxes, which is maybe a year old, pretty much pixelates and freezes on every HBO channel. The other DVR box has a random gray screen that states there is a signal loss every hour or so that lasts about 5 seconds.

A few weeks ago, I made a $90.80 triple play deal, which was a promotion through phone and paid the rep at the very moment. It was ironic but lucky because the very next day, I received an optimum promotion flyer and triple play was labeled at the price of $75.00. Then, I inquired about the offers on the flyer. At the same time, I found out that the triple play that I had ordered cost $105.00, which wasn't the price that we had agreed upon.

Cablevision billed me more than double than the agreement. It's been over a year and no resolution. I spoke to numerous reps and could not get in touch with a supervisor. Very frustrating!

1/20/12: I upgraded to DVR+, picked up brand new, never been used Samsung boxes for the service. 1/22/12: Scheduled recordings were not recording and the ones that did record could not be viewed. 1/25/12: I logged my complaint again after I complained on the 22nd. 2/13/12: Amos in customer service offered me a credit from 1/22/12 until the problem is resolved. He said I should exchange boxes to see if that fixed the problem.

I needed to close my Cablevision account because I was moving. I called and followed all instructions such as paying off the balance, returning the equipment, etc. I was anxious to make sure that I had done everything correctly, considering I've had a few previous mix ups with Cablevision before. I even gave them my new address just in case of any oversight or billing period balances, etc. To my surprise (instead of getting a final bill), a letter from a collection agency is sent to my new address stating I have a delinquent account. When I called Cablevision, they had no record of me ever closing my account but strangely enough they had received my equipment! I paid the collection agency and decided to deal with Cablevision afterward because I didn't want a negative credit report. I called to complain and they basically still can't get themselves straight. I'm relieved that I don't have them as providers in my area, but I'm so vexed considering they could have screwed up my credit report.

I am dissatisfied that Cablevision's Optimum/Bresnan division is dropping KSPS from our local channel lineup here in Missoula, MT. This is the only public TV station we have access to. I will be switching to satellite services if they follow through with dropping KSPS.

My internet is just about useless. It is slower than landlines and I keep getting "server might be busy" when I try to connect to any sites. I just returned from Addis Ababa, Ethiopia. The internet there was terrible and yet it is better than what I got now!

My cable account is not secured for business, despite repeated complaints and concerns/calls. I have no access to my own printer and my Master Password has been accessed from outside of my PC. As a result, I have lost a great deal of money and opportunity. I think the fact that Long Island residents have two choices for internet and phone, primarily, from Optimum Online and Verizon, which requires laws that protect consumers from unwarranted invasion of privacy and intrusion and secured connections. Otherwise, these companies comprise a monopoly without consumer protection or recourse.

My cable, telephone and internet services are constantly interrupted and when I call to find out what is going on, I get rude reps and no real explanations why the services get interrupted. Today, March 2, 2012, we have been with no services for about three hours now and the estimated time they say will take to correct the problem is another three hours. For the past few months, we get these types of update interruptions and I get no credit for it. The consequences of not having phone service is that my mother is a sick woman and if something were to happen, how would we call the police or an ambulance? We do not have cell phones and it so happens that our neighbors also rely on cable for phone services. This is really frustrating and we are sick and tired of Cablevision and we really do not have any other options because it so happens that our neighborhood does not have Fios.

I called to set up a new installation of cable, phone and internet at my apartment. Sales representative offered me the gold package which was similar to what I had been accustomed to. Upon finalization of sale, she had informed me that I would be receiving unlimited home phone, 15/2 internet self purchased router, Cinemax, HBO, Showtime, Star and Encore also including Encore, Star and Showtime on demand with 12 months free DVR for $123.70, plus tax per month.

I switched back to Cablevision from Verizon FiOS and was promised a special rate to make the switch. I never received the correct services from the company. I would not switch back and pay more than what I already was paying for a similar service.

I am trying to establish a service. I paid off my past account. Now, they are telling me that because someone else owes a bill for where I was living, I can't until I prove I am not here and when I moved in but yet they do not accept NYCHA leases because it could be written. Like, are you for real? I explained to them that I moved in 2010 and NYCHA leases are typed and mailed to you. I can't not understand how that is not enough information and the reps are very rude when talking to you. Not to mention there is never a supervisor around when asked for one. I called three times, hours apart and still no supervisor is around at your services.

I've reported to cable about someone using my information. To get cable, I requested a form for fraud. I never received the paper. I'm asking that they please send the form I'm requesting due to the fact it's stopping me from receiving service when the bill I am responsible for was paid in full. Please help clear this matter otherwise I will take this to a higher authority. Thank you.

I can't say enough about how much I hate and am disappointed in this "technology". Please save yourself the time, watch on Hulu, Netflix, direcTV, do not use this service. It doesn't work and you'll waste hours of your life trying to get anything "fixed". Impossible. Awful.

I have had nothing but problems with all their services. The internet is not the speed that was promised by them and I am paying $19.95 for the boost plus and it's no better than the standard optimum online. The TV can't watch both boxes pixelate and skip and my optimum voice service is no better than cell phone service, chops in and out and makes hard to even use it I have four techs come to my home. During the first visit, the tech found that all of the connections in my home were loose and was told that it was the cause of my problems, only to find out that the problem were not solved at all. I still had problem with my services.

Cablevision blocked Channel 4.1 (NBC HD) signal on Superbowl Sunday, Feb 5, 2012, beginning just a few hours before the game started and for the entire evening. All other HD channels out of NYC (CBS, ABC, Fox, WOR, LNY, PIX, NET, etc.) were available and seen fine. I have 1080 HD big screen LCD digital TV sets in each room working perfectly fine. I have Cablevision's Broadcast Basic Service for many years. This never happened earlier ever. I scanned/re-tuned all my TVs several times but 4.1 signal was unavailable all evening. The internal cable connections were fine and untouched for years. I could not watch the big game and the NY Giants won. Big disappointment for the friends and family gathered for the big event.

I've got two digital TVs. I don't need a digital box to get digital channels. I have only basic cable. I had Channel 4.1 (NBC HD) last week and now it’s gone. I still have all the other HD channels out of NYC (CBS, ABC, FOX, WOR, LNY, PIX, NET, etc.), but NBC has vanished. I've been on hold for over an hour.

Computers keep on going down. My business, Woodlake Village Leasing office, is dependent on the internet and IP phones and Cablevision keeps on coming down, but cant seem to find the issue.

This company is absolute torture. Calling is a nightmare from hell. I really don’t have the stamina to endure the process. The same annoying recording over and over and no way to interrupt or press 0. I do not want to complete a satisfaction survey. I do not want to listen to your advertisements. And I am not going to pay $5.00 for the privilege of paying a company that has caused me irreparable harm in my business dealings. Today your tech called late and I was already on the way to a meeting. I asked him for a call back number and he could not give me one. For a communications company, that’s pretty pathetic.

I have an issue with the description for one of the movies currently listed under new releases. It says that the movie "Circumstance" is an Arabic language film which is set in Iran. They don't even speak Arabic in Iran. The movie is actually in Farsi. I think that this is a very ignorant mistake to make and I am very disappointed and offended. If this mistake is not corrected, I will be forced to take legal action. There is no excuse for an error like this in our diverse society and in this day in age.

I live in an adult trailer park. I have been paying for triple play through Cablevision for at least 11 months now. I never received a modem for Internet access and I do not have a computer. I know of many others in the same situation as I am. I have contacted Cablevision many times and they keep saying I signed for triple play and am getting charged for all three. I don't have Internet access or an email address. I am using my friend's email, If I need it! Is there any place I can file a complaint and get a refund for the service I never received?

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I like to watch the news in the morning before heading out to work (5:00am to 6:00am). It seems that Cablevision is running their maintenance program more frequently (which I was told they must), and therefore, you have no service for about an hour or more. Why can't Cablevision run it at 3:00am or even 4:00am?

866-523-9174 / 866-541-0548 or email requesting the addition of Metv to the cable vision Newark, NJ, lineup.

I have been a Cablevision subscriber for about 15 years. I came home yesterday and my cable was shut off. I have been having trouble with my bank and they returned two payments to Cablevision. Without warning they shut off the cable and said they were disconnecting me at the service pole in 5 days for non-payment. I did not know any of this.

I am very upset that with the removal of Tennis Channel, and now Universal Sports, from their channel lineup, Cablevision offers nothing but male-oriented sports channels. They have multiple basketball, football, baseball, fishing, golf, hockey, soccer, etc., channels, but no tennis, no figure skating, no gymnastics, no swimming, etc. They tell you to find channels with similar programming, yet they don't offer those channels. I believe this is discriminatory! The money I pay for my cable TV service should pay for both, not just male-oriented sports!

I signed up for triple play at a promotional price when I moved into a new home. The cost was a little high and the sales person spoke with his supervisor and came back with a much better price that we agreed upon. When the cable technician set up the service I commented about the premium channels and he said it was not part of my package. I called Cablevision and they stated that it was not part of the package I signed up for, but they would add it for an additional fee. I explained that this was not the deal I was promised and they said that perhaps their employee made a mistake and the only thing they could do was review the audio tapes and let me know. Of course, I never heard back from the supervisor regarding the tapes.

Wsah-tv 43 is getting a new sub-channel, Me-TV on January 2, 2012. Since Cablevision in NYC 77/15, Hartford / New haven 24, Salem 15. Why does Cablevision in New Jersey 07104 do the same thing? Please call Cablevision and request the addition of wsah-tv 43 sub-channel Me-TV to the lineup.

I called Cablevision with a service issue on my IO Cable. The sound on my TV inexplicably cut out. After calling and being placed on hold for 15 minutes by their automated system, a live "technician" was unable to resolve my issue. What a waste. I miss being a Time Warner customer! The only way to fix a company like Cablevision is to allow more competition like FIOS into the area.

I've been a Cablevision customer for over 10 years. Everywhere I moved, I resumed their services. This year, I lost my job and have hardship and my wife is the only one working paying the mortgage. We are behind by one month and without warning, no mailings showing disconnection, emails, or calls, our service was disconnected. Now mind you, I placed online two payments to be paid to pay the bill in full. One for Monday, 12/19 and the other 1/9. Knowing the economy we have, it’s outrageous that Cablevision does not make any effort to help their customers in any way. They do not offer payment plans to avoid disruption of services and like I said, I put in two payments online which will pay the bill in full.

I simply wanted to switch out my standard DVR for a high definition one as I finally purchased my first LCD flat screen. But to my disappointment (and amazement), when I called Cablevision to make this request they told me that they no longer offer those HD boxes and that in order to have HD I would have to sign up for DVR Plus, which is their cloud DVR service. There are many, many features missing in DVR Plus that I enjoy in my standard DVR that I am just not willing to give up. I am really frustrated that the consumer is never given a choice. All I want is an HD DVR. It seemed so simple.

I wanted the silver package that Cablevision advertised on TV and on the internet for $9.95. I called Cablevision about getting it; it had 40 movie channels. I asked about getting it turned on. She said it will cost me $28.84 per month. Then she started to ramble on so as to twist things around. It was never mentioned at all. My roommate gets the same runaround.

I was harassed for the last six months by phone and email by Cablevision reps to try the "Triple Play" for $69.99. At the time, I have had my internet with Cablevision, no TV or phone service in my house. I finally gave in after complaining about the excessive calls to my cell phone. I took them up on it and two months later, I got bills for $117 a month. They explained that the promotion was given to me in error, apologized but said I needed to pay them anyway. I spoke with many managers and they all told me "Sorry, it was our error. However, either pay us or return the equipment. The promotion was given to anyone who switched from another carrier. We gave it to you in error."

I've been recovering from surgery since Nov. 18, 2011. I simply wanted to pay optimum bill online. There was partial website system error shut down ditto. When called, rep mike had unprofessional attitude along with supervisor claimed, "Who knows what can be done or when can it be resolved?" I pointed out to him that's ridiculous for a multibillion dollar business having no alternatives consumer service has promised when switched from Verizon TV internet to home landline phone? It was absurd. I hung up. Prior also I requested official clergy title, i.e. Reverend be used on my bill.

I have had service problems since first hooking up with Cablevision/Optimum approx. two years ago. I have called probably a dozen times or more and had service calls at the premise at least five times. They never can find a problem! Also as MA Bell was stopped from renting equipment to their subscribers and de-monopolized, I think Cablevision should not be allowed to only rent out de-scramblers. We should be allowed to buy them outright just as buying our own telephones was made an option in the mid '80s. I pay for a Gold Package already and then also to rent boxes in order to actually get Gold package. I feel I am paying for a package that I can't get if I don't in turn rent equipment from the same company that is selling this service.

Along with tens if not hundreds of thousands of others, I lost both electric and cable service (two separate wires were down from different trees falling during the storm 10/29/11). CableVision's rates are based on time not usage. One should be reimbursed for days in the month when one has no power, but when I called to ask why my bill wasn't prorated, I was told that it is their policy not to give credit for loss of service if ConEd is also out. What has one have to do with another? What if someone has their own generator? These b***s wouldn't know right from wrong and are scamming thousands of customers by refusing to credit them for days they went without service. Please bust Dolan with a class action suit.

I called to sign up for just internet service in December of 2010. The sales representative told me they have a promotion wherein I get $100 back, if I sign up for both Optimum voice and Optimum Online. And I can cancel Optimum Voice anytime. So, I signed up for Cablevision's Optimum Voice and Optimum Online for $59.90 a month (29.95 each).

I absolutely hate Cablevision. I wish I could get the Verizon FiOS triple play but they do not offer it in my area :-(. The TV constantly gives problems. The DVR doesn't load, the channels don't change, it reboots itself for no reason on numerous times, and the internet constantly slows down. I hate the WiFi. I don't have it in my house but if I go two feet outside, I can use the WiFi. The cable box freezes all the time and the sad part is it is only like 3 months old.

I have been paying for internet, cable and phone service for over 2 years. The TV has consistent problems and the internet does not work properly. I have done a lot of diagnostic work myself and even Cablevision is finally telling me that the issue is on their end, not mine. I am finally dumping Cablevision, so is my business, my family and over 10 of my friends. We are sick of being treated poorly, problems not being fixed and paying for service that we do not get or just very poor quality service for a ridiculous price. I need my internet to work for my business, not sometimes, but all of the time. I am just disgusted. My family has had Cablevision for as long as I can remember and things have gotten bad enough for all of us to change. Hopefully, if enough customers switch service, we can put a dent in Cablevision's profit and send them a message: To treat their customers right and to fix problems the first time. Less excuses, more solutions!

DVR Plus Service that Cablevision offers is a disgrace to that company. I have been a loyal user of Cablevision products for many years. I simply cannot believe that a company like this would put out a product that simply does not work as advertised! Programming scheduled to repeat each week does not. Cannot delete some shows after watching them (says "No Such Show"). If you delete something from scheduled programming it reappears after a couple days. Their servers simply cannot handle what they are supposed to do. I viewed a friend's AT&T U-Verse and was blown away as to how it actually worked and worked very well! Unfortunately, Cablevision is my only option in my area. Not sure how they get away with this! If I bought a car with added features and the features didn't work. I'm not getting what I paid for. Completely fed up with Cablevision.

I am astonished at how Cablevision bills its customers. I have been a customer for a number of years. I have always paid my bill one month behind.

I have had so many issues with Cablevision. For the first two months, my service hardly worked at all, and I had so many technicians out that I put them on speed dial. The problem only resolved itself when I moved. I then had multiple services issues and the usual terrible service when I called in. I eventually filed a Better Business Bureau complaint, and at mid-complaint, the customer service representative lied to the BBB, telling them that the compliant was resolved.

Cablevision is my only option as I cannot have a dish at the apartment where I live, and FiOS and U-Verse are not offered in my area. I have had Cablevision for just over two years and have had much less than optimum service for all of this time. The DVR never records full shows. Channels consistently go black, or the video or audio get all garbled and make shows unwatchable, yet the rates continue to increase.

I had Cablevision's DVR Plus installed in my home back in May 2011. I have had nothing but trouble ever since. At first, the TV would freeze whenever I viewed a recording. That was fixed. And then, my boxes would reboot at random times while I was viewing recordings. That was fixed. Now, more often than not, I have issues bringing up my recorded list. I can't erase the shows after viewing. When I finally do, it causes the shows to drop from the scheduled recording list and I have to reset the recordings all over (this happens all the time). I have had several service techs out to my house for the various issues. Most of them were outsourced from a company that has no idea how the product works. The tech who installed the service told me "you may not like this". I should have taken the warning.

My husband and I have had the most horrible experience getting cable installed in our new apartment. We made an appointment for the day we moved in. We were scheduled to have the guy come from 2-5 pm. Around 7:30 pm, rolls around and the guy finally showed up. He then examined the property and said the job will take 3-4 hours. He said that because it's already dark outside, we will have to reschedule. We rescheduled for four days later (a Thursday). My husband and I had to work, but my landlord was around to let the guy in.

Service to my phone line, kitchen jack was not working. The technician arrived Friday morning and fixed the jack connection. However at 1PM, I noticed the other phones on our monitor were not working. I called and they stated the technician would call me in 1/2 hour. I waited for one hour but no call. I called back the next day. They said they would have a technician come between 2 and 5 tomorrow. I waited till 3:30, called, waited about 5 minutes before obtaining a real person. The person stated I was next in line. I waited, no call or anything. I called at 5:10 and they said they would have someone call me in 5 minutes. I waited 15 minutes, but no call.

After 20 years of being a very good customer I actually needed service from Optonline for my cablevision. They would schedule a visit between 9-12 am and come at 1pm. One guy came and immediately turned around and said its a line problem without looking. Line guys were disgusted and fixed something they weren't responsible for which still didn't work. Another guy came and re-ran wires to my house in an awful manner. Wires very messy looking and flowers underneath all trampled and ruined.

This afternoon, I called Cablevision to order a new internet service. I received "a one-time installation fee of $19.95" on top of "a promotional/introductory rate of $29.95/month". The representative asked for my credit/debit card and I gave it to her. This evening, I found out from three of my friends in the same neighborhood (same zip code as well) that they were not charged with any installation fee and were told to hand a $29.95 check to the technician when the service gets installed at a later time. Two of my friends ordered the service less than a month prior and another friend ordered it after me. None of them were charged anything above $19.95. I called customer service, afraid I had been scammed or something. The reply I received was that "every customer is in a different situation" and I am receiving "a brand new service". The representative refused to take off the charge. Sigh. Why was I the only one ripped off?

Cablevision disconnected my service with an original billing account I had because they made a mistake of disconnecting my service for a tenant in my building who lived on the second floor while I am on the first floor. When I received a bill of $181.92 that said due on 8/15/11, which they closed out.

We had newly installed cable TV service by Cablevision/Optimum TV on 08-01-11. The service failed on 08-08-11. We called and they promised a repair visit on 08-09-11. They never showed up on 08-09-11. After approximately eight telephone calls, with no apologies or even an admission of error, they rescheduled a repair visit for 08-11-11. They again did not show up. After another three to four calls, they rescheduled a repair visit for 08-12-11, again without even a hint of remorse. They came on 08-12-11 and installed a new box. The box stopped working just as the first one did, exactly one day later on 08-13-11.

Nobody, and I mean nobody, watches baseball in my household. Cablevision is telling me that I ordered a baseball station MLB for 199. Why would anybody in my house do that when no one watches baseball in my house?

I had issues with my service. I tried calling them after a few days and the customer service number that I have called for a year didn't work. I finally decided to look on the internet and saw an 800 number and called in but still, I had a hard time getting through.

On august 1st i was informed that my bill was a little of $500., now i have always contested this, so i called cablevision left a very detailed message about my bill. I have always been a month behind, and that system has been working for me for quite a number of years. One of the representitives called, told me that the research she has done showed her that the amount on my cable bill is accurate, and if i don't pay this money in full, by 8/7/2011, my service will be cut off. I am trying to do everything in my power to stop this from happening, i even called them and told cablevision that i will pay $100, each week until it is paid in full, just please don't turn me off, well it didn't work, they want it in full, but the way the economy is, this is what i can afford until current. oh well

I switched from Verizon FiOS to Cablevision (first mistake). Installers came to my house (I was not at home, my wife was). They removed the FiOS box in my living room and, in the process, broke my HDMI cable. Instead of replacing the Hdmi cable, the installer figured it acceptable to use a component cable.

I had them install their products in my house. The guy who came to install worked for RFM Services who are contracted by Cablevision.

I have been a faithful customer for years with Cablevision and started to have phone and internet problems about six months ago. They have been at my house over ten times and tell me contradicting reasons why my phone goes out and my internet is slow. As of 8/1/11 my phone still goes out and my internet is slow. They give me direct phone numbers to call like Mike at (631)439-4965. He is the superviser but he never calls me back. I don't understand why I am paying this company. They are just giving me the run around and passing my problem from department to department. I do not know what to do anymore. I just want my phone to work and my internet to be at the speed I am paying for. They are taking advantage of me being a nice guy and patient but it is passed six monthe since I called the very first time. I have no where to turn anymore. I beg you to please help me.

Called cable 7/17 because my phone and internet were out. I then realized it was out because I am on a slab & the wire goes under the house and the floor boards sweel in the summer. It is not wired properly. I called and they made an appointment for a tech to come 7/18/11 to rewire. He came and said I need the whole house rewired but he did not know how to do it. I made another appointment for 7/20. He came and didn't know how to rewire. Another appointment was made for 7/22. He came, didn't know how to rewire, but started screwing around with a few things and now I have no cable in my updtairs. I called and they were sending a supervisor out on 7/25.

04/24/11 i called to cablevision and had Mr.Brian giving me a deal:for 2 years i have all 3 services after all taxes for $135.72.I called to confirm appointment 04/29/11 and Mrs. Cristina added HBO for $4.95 per month so my bill would be $140.72 I was waiting tech next day but he came with wrong box.He still connected and left taken alone old 4 boxes,router and old bill[while he was in the house i got letter from cablevision stating deal was off due to lack of my old dish company bill.I called cable right away and Mrs Patricia requested tech to take alone old bill(i gave him phone) and told both of us disregard letter.Next day i was supposed to get right box for HD TV but tech never came, despite i was called 8 times by cable clerks to make sure i am home and waiting.Finally when i called cable at night and complained i was promised 1 month free for my trouble and given next appointment for 05/04/11.

I am an Optimum client and have been with their service in good standing for about four years. I recently spoke with customer service to discuss certain charges on my account and why the bill went from $145.54 to $181.83.

I have been with Cablevision since March, 2010. Since that time, I have had intermittent problems with my phone and internet service not working. Starting in May of 2011 it began to be an everyday occurrence. My phone and internet would be out at least most the of the afternoons and nights. A repairman came to look at the problem on June 1. I was advised by him that a filter had been put on my lines in early May of 2011 due to FAA restrictions with the nearby airport. The repairman advised that I should have received notice of same, however, I never did. The repairman also indicated that the alleged filter was not properly installed which was causing the outages. He claims to have fixed it. Throughout June I continued to experience the outages.

I just switched to Cablevision Triple Play the end of May 2011. I had a problem right off the bat and that should have tipped me off about this company. When I was on the phone about packages, the sales person said I could grandfather my old service (HBO and STARZ) into the Triple Play because it was no longer available as a package or I can go for gold for $10 or $20 more. When I asked her what gold was, she said it was all the on demand channels for free except if there is a fight or something and it's promoted as extra. I asked her even the movies on demand, those are the new releases and she said yes. Wow, I can get the new releases on demand for free.

I called on the triple play which offers all 3 services for $69.95. After which it is never $69.95. After getting through with the sales person I am told my bill will be $74.00 plus approximately $3-$4.00 tax and my total bill will be in the $78-$79.00 just under $80.00 a month. I never received a bill so I went online; logged into an account and find my bill is actually $107.62 a month.

I didn't get the name of the person I spoke to. I asked to speak to a supervisor. After putting me on hold for approximately 7 minutes, he came back to say that no supervisor was available. I had Cablevision installed last Tuesday. After the installation person left, there were issues with the remote control. Apparently, the installation person didn’t do his job, or he would have checked it before he left. I called Cablevision. After trying all the codes they provided to set it up, it was determined that the remote was defective. They said they would replace it, and they did. I received the replacement remote yesterday. It included a return envelope, with no postage. I don't think I should have to pay return postage on a defective item. I called them to ask them to send me the postage and they said no. I asked to speak to a supervisor. He put me on hold, approximately 7 minutes, and then came back to say that no supervisor was available. The info they mailed says if I don't return the defective remote, they will charge me. I don't think I should have to pay anything since it was their defective product.

My phone line was converted from Verizon to Optimum in Jan 2010. The line was not 100% functional. It was a dedicated fax line that could only send faxes and not receive them. I did not know this till now, a year later when faxes could not be received. A serviceman showed up on Monday, March 28 and told me that a switch was not activated in their office. I thought the problem was a faulty fax machine, so I had purchased a new one which also did not work. I called the manufacturer (Brother) who told me there was a problem with the phone line.

Why is it that prior to my having Cablevision coming out and installing Cable, internet and telephone. I could have watched my television channels 2, 4,5, 7 9, 12 and 13 and now because they have disconnected my service, I am experiencing computer problems and apart from that I cannot even watch television at all. My television is completely blocked from every single channel!

On March 5, 2011, my box lost 2 channels then someone came over on March 6, 2011 to swap out the box. I called that night to tell them the caller ID wasn't working on the box. I was told, "let's do some testing" then he said he would call right back. He never did. I called on Monday, March 7th, I was told "let's go through the testing again" then was told someone would call me back within 24 hours. No one called back, I called back Tuesday and was told that it was in there for someone to call me back. If they don't call by noon tomorrow, call back. I called the supervisor at **, left a message for him and he never called back. I called on Wednesday, set up an appointment for someone to come which I was told I would get a credit.

On Wed. March 9,2011, I had an appointment with Cablevision to get my cable re-installed between the hours of 11am-2pm. No one came during these hours. I received a call stating that the technician was running late but he would be here by 3pm. The technician knocked on my door around 4:31 pm and said he could not get the lock open from the main box in my floor. He said he banged the lock and did not open. I called Cablevision and spoke to a supervisor named Dominic then tells me that another appointment has been scheduled for the next day between 11am-2pm. No one came.

I had Cablevision in 2004 and I paid the bills online for six months. In October 2004, they disconnected my service because the bills they sent to me was being returned. I called and they told me that the address they had on file was incorrect. I asked to correct the address and return my service. They returned my service that night. A month later, they cut my service again and I got the same reason for my service being disconnected. My account was current. I was then told by the operator online that I would have to pay to have my service reconnected. With that as the option, I asked them to just cancel the account, which they did.

I have been with Optimum or Cablevision since September 2010. I have had issues with their service but nothing that rose to outrageous like the call I got last night on Thursday, 2/16 at around 9 pm. The woman called and said that a previous tenant in the same building owed them monies from two or more years ago and that they were adding this to my account. Sure enough, today, I went online and Cablevision added $400 to my account. Unbelievable, but true.

I am a Cablevision customer here for over 4 years. I have always paid my bill on time. I have a humming noise in my line on a few channels, especially channel 9, and usually during commercials. I have told them about this and requested they repair it. It is their equipment and their responsibility. They sent a total of 3 technicians out here to me so far, and the issue is still not fixed. When I called back and told them about it, all they tell me is that they will send a supervisor out. They already did that several times. And my line is not getting fixed. How many technicians do they need to send out before they are able to repair this? And they refuse to give me credit off of my bill consecutively, or to give me a discount on my service, since I have to live with this.

On December 19, I had my service seasonal turn off for two weeks. I was paying approx. $145 a month for the gold package. They gave me this promotion to keep me as a loyal customer for the next two years, which would have ended in 2012. I was not told if I turn the service off, I would loose my promotion and that I have to keep it off for a month to receive the seasonal rate.

I have been complaining about not having a stable service for about a year. I pay my bills faithfully. They send a technician out every few weeks and they switch the wire that is bad instead of replacing it. When the tech leaves, my landlord has no service because the faulty wire is switched with his. When the tech returns, I have no service and this has been going on for months.Every technician who comes says the same thing that the wire in my landlord's apartment upstairs is faulty but no one replaces it. I am paying for services not rendered. I have lost time off from work just to wait for technicians that still do not fix the real problem. Also, I am asthmatic and need some form of communication to call 911 if needed and my house telephone is never working. When I call customer service, they state a supervisor will handle the problem and call me but no one ever calls.

My Account number is **. I wrote a letter requesting Channel 76 - GSN remain in my Silver Package. This channel has been changed to a Sports Package, which cost $6.95 more per month. I am not interested in sports and requested to know what could be done to keep this channel without additional payments. I did not receive a response to my letter dated January 11, 2011. I spoke to a representative, to no avail. She suggested I downgrade my present package. I am only asking to keep what I originally subscribed to without paying another additional fee for another package I am not interested in.

I had channel 88 for years, it's a game show. They are now taking that away and if I want it, it will cost us more money per month. I have 5 stations that speak only Spanish. I am an American that speaks English. Why should I get 5 stations that I don't understand, and pay for them meanwhile my English-speaking game show is off, unless I pay extra. The last time I looked at my passport, English and America went together. I have spoken to a lot of people that are willing to sign a petition to have that changed. Is there anyway a person can start a civil suit for the right to be a free American?

My complaint is to Cablevision. They have cheated me and lie to me in a nice way; the customer representatives are nice and very respectful to talk with. Cablevision have charge me $247 and they said that I have ordered pay per view in the month of December 12th and January.

On 12/14/2010, I called Cablevision to disconnect my service. On the same day, my TV was disconnected. On 2/17/2010, I returned all equipment. On 12/29/2010, Cablevision sent me a bill for my service without calculation (as usual like $100 for month). I called their customer service and they apologized for inconvenience. They said, "Okay, and now, we calculated, and you have to pay half." Okay, I paid.

I am a businessman and cannot send an email with my phone number. I have called Cablevison/Optimum several times. They are blocking it but cannot figure out why.

I called Cablevision on 01/18/2011 to downgrade my TV service. I have a password on my account for security reason. At that day, I asked a representative to reset my password to a new one. The next day, my request was in effect.

I have a past due bill of $183.15. I was not able to pay the entire amount so I paid only $160. My service was interrupted for $23.15 but they want me to pay $206 plus $1.99 to reinstate my service. I have been a customer for about 19 years. I have been having major problems with my service and my internet service. I have complained but Cablevision doesn't give me any credit. It's not fair that my service was disconnected for $23 and now I have to pay $206 to get it restored.

This is to complain about the services and prices. I don't know if anyone else has ever felt this way, but it seems that Cablevision has us over a barrel on prices. Yes, we can opt for DirecTV or equivalent, but you don't save any money with them either.

Cablevision NJ just announced that as of 2/1/11, the Game Show Network (GSN) can only be viewed if the customer purchases the I/O Sports Pak ($6.95 per month). This is ridiculous. GSN is a family oriented station with old and new game shows. It has nothing to do with sports and should not be a pay-for-view station.

After closing my account and returning all equipment, Cablevision wants to charge me $104.00 for five days of service: November 1 to November 5. The previous balance covered from 10/01/10-10/31/10.

I have been paying for Boost, a higher speed internet service for at least three years. It did not work, and could not work, for two reasons:

I recently looked at my monthly statement. I was getting ready to pay the bill when I noticed an additional charge of $5.00. When I called the company on 11/23, I was told they are charging me for the usage of an outlet in my own house. I would like to know what else they will come up with to charge consumers. Soon, they will be charging us for the TV in our houses. Who do they think they are and what action we have as consumers to stand up and say enough is enough. It is quite ridiculous adding charges that sounds stupid and making up something. The consumers have no law to protect them from being charged additional money that Cablevision think they can add.

I am calling about fraud in my name. I do not live nor have I ever lived at 482 Halsey. I am the owner of the property. I only have one tenant there and that tenant has taken cable out in my name. I called the cable company, which is called Cablevision. I have told them to cancel the cable. They told me as long as the bill is being paid, there is nothing they can do. I advised them the person who opened the cable is not me. They do not have a record of my home address and or my social security.

DVR and Channel Guide on my account were inoperable for 2 consecutive weeks in October. Fox and MY9 networks were also dark. These are services provided by Cablevision. If they are unable to provide their services, then a credit is due.

For 1 month, my cable stations go in and out, no stations. My phone goes dead when I am speaking to someone, and the computer shuts down. I have all 3 services I pay for. Two service people were there 1 week apart. The first one didn’t know the problem; the 2nd one said he fixed it. It was worse than before. I’m so stressed. I called over 14 times in 2 weeks. The 3rd technician never came. On November 14, I waited 8 am to 8 at night, the supervisor never came. Good people, they have working there, not. Nothing has been done. They say so sorry and pass my call and lie, and it has not been working. I want total credit for a month and more. I wait in all day, take time off work, and the supervisor doesn’t show up. They are disgusting.

Cablevison has advised that it is not crediting it's customers for a lost service when they were in dispute with Fox. They claim Fox was part of a package and since the package is subject to change, they are not crediting their clients for a service they were unable to provide.

3TVs stopped working due to a signal change. Called cable vision and was told under a promotion, they can install 3 free cable boxes. I have been getting charged for the boxes and they refuse to honor the promotion. They are charging me an extra $18 per month.

In Feb. 2010, I asked Cablevision if they could lower my bill because it was too expensive. They were very nice and obliged by lowering the bill . Every month, for the past 10 months I received a bill for $116.00 and paid it promptly in full. Recently, I received a bill for over $850.00 stating that they had made a mistake, and forgot to bill me for charges the past 10 months.

I had scheduled a move and had an appointment for the Cablevision tech to install cable. The appointment was set for 11am - 2PM. The guy never showed! You would think in tough times, companies would want to try to keep and gain new customers. I will never be a customer again.

Cablevision refuses to credit my account for the loss of channel 5 and 9. All I can do is cancel services. This is not what I paid for. I don't care who is at fault, I did not get what I paid for.

We received our bill on November 8th, 2010 to find that a $73.00 package was added, which we did not order. On the night that they claimed we placed the order, October 30, 2010, we were not present in our home nor did we have any visitors. When we called the customer service to dispute the charges, they told us that this was a "non-refundable" package. They claimed that they could not identify which box in the house that the supposed order was placed nor could they do anything for us. We have been a customer in good standing with this company for over five years. After being transferred from person to person just requesting that the package be canceled and our money refunded, they accused us of consciously ordering the package.

I just got my bill from Cablevision for the period that included the blackout of Fox and My9. There was no credit on this bill even though full services were not provided. When I asked, in advance of receiving the bill, if I were eligible for a promotion or credit, given the situation, I was told no, unless I wanted to give them more money as part of the Triple Play. Please. You can't meet your obligations on one service, why would I have you provide three?

A year ago we subscribed to Triple Play (TV, Phone and Internet) from Cablevision. To the standard package, we added the French Channel (TV5Monde USA) and Starz and Encore on demand. Our monthly bill was always $127.28 for the three services together. Our new bill, dated November 2010 (11-01-10 to 11-30-10) amounted to $172.22. That's a raise of no less than 35%! Pure highway robbery.

This is the second time that Cablevision has dropped channels that were in my package and expects me to pay the same amount. I have not received service for the past 3 weeks on 4 channels in my package which were totally "blacked out". I have still not received a discount or refund from the previous "blackout" of channels or the present. Instead, they want to disconnect my service on Nov. 11 because I refuse to pay for service I did not receive.

Today, 11/5/2010, I called Cablevision at 201-436-2500 requesting a credit and they denied it. The purpose of the request was because I had been without all 12 Fox channels and My9 channels due to their dispute for 2 weeks and 1 day. I am being charged for these channels and I am paying for these channels but my family and I were not able to view them during their dispute with News Corp. They declined to offer any type of compensation for the equivalent of services lost. This is the 3rd time we have had to endure lost of services with Cablevision.

Cablevision's answer to satisfying/compensating its customers for the 2 week period channels 5 and 9 were off the air was to add 100 more channels; Channels I didn't know about, didn't want, certainly didn't ask for or agree to, and of course, didn't watch. How does this compensate me for programming I paid for and didn't get? And while I understand that it was not Cablevision's choice to pull the channels and programming associated with those channels, my contract and service agreement is with Cablevision, not with the individual networks. I see Cablevision as the responsible party here, thoroughly avoiding their responsibility and *** their customers! Anyone else feel this way?

Cablevision and Fox reached an agreement. Why isn't someone trying to get us some refunds and make sure this never happens again? Digital has been a disaster. What happened to our "free TV"?

Cablevision, in dispute with News Corp, has not provided services (Channel 5 and Channel 9) during the past 2 week period with no end in sight. During this time, the World Series should have been broadcast to subscribers, but it was not.

They are scandalous, taking away services and channels to subscribers for weeks on end but charging the same prices for reduced services. The company is unwilling to negotiate and as customers, we are pawns in this horrific situation. It's disgusting and needs to be stopped. That should be the intend of organizations regulating these industries. Cablevision has had series of disputes with programming providers over the past few years over fees. These large companies are nearly monopolistic in power and should not be treating customers in this manner. We're being ripped off. We're paying for services that are not being delivered. We cannot watch the programs that we paid for. There is no end to the dispute. I pay for service, I expect it.

Jon - I am in media relations for Cablevision and am trying to reach you related to your post on the Fox class action lawsuits. Can you please email me at **, so I can get you our comment. Thank you.

My TV has no Fox Station 5 or 9. We are paying for a service and not getting what we paid for. We want to cancel but our service provider, Cablevision, said to wait for dispute to be over. This is unacceptable.

The dispute between Cablevision and Fox should not be the consumers fault. Originally when Cablevision sells their products such as TV, internet, and phone service, it comes with a contract of normally 2 years. Cablevision sells its TV packages, Basic, silver and gold, as you can see on their website to entice customers to buy their service and contract.

The one channel I wished to watch is never available. They transmitted a game that started at 12 noon, at 2p m on several occasions and did not make any other times on that channel available. I finally just gave up and cancelled the service but we need some competition here in New Jersey for Cablevision.

This on going dispute Cablevision is having with its partners will have no effect on the quality of service I receive from Cablevision. Da! My HD signal drops constantly, I am forced to pay for channels I do not watch or will ever watch and now they are forcing me to watch their bullying campaign to make them look like the good guys to their customers.

I have 5 cable boxes in my house and the recurring issues with their 'talks' with others (i.e. Fox) has happened too many times before. I watch sports. I made arrangements for this weekend to ensure I was home with my son to watch the Giants, an issue you blame on them. I will be looking at Verizon and Dish Network tomorrow. Thank you.

I called Cablevision to convert phone service from Verizon to them. They came at 11:30AM and left at 4:50PM. They knew I had an alarm system, and I confirmed that my ADT alarm system was compatible with Cablevision. After 5 hours of attempts to get the alarm working, a supervisor told me that the problem was with the alarm system, and I'd have to call ADT and pay them to fix it. Gee, the alarm worked before Cablevision arrived. I wasn't getting an FC (failure to communicate) message on the panel, until Cablevision arrived. Their sole logic is that they know what they're doing, and the alarm issue is my problem not theirs. ADT said the cost to visit is $142, and then it's $35 for every 15 minutes. They have no idea what's wrong, or what it will take to fix it.

When we moved to a new apartment, we made an appointment for Cablevision to come and hook us up. They gave us a new phone number and they were supposed to come the day after we moved in. I purposely set up the appointment early so that it would go smoothly. They never came. When we called, they apologized and set up another appointment for us two days later.

It has been many years of frustration of commercials that interrupting literally every 3-5 minutes a good show or anything that I and everyone else is paying for! It makes me dizzy. How many times I need to ask my doctor about some new things that I do not need. It makes me sick how many times the cable company is double dipping. Once from us the consumer, then from the marketing agency, big bucks! If they are disrupting my entertainment with their garbage, they should pay for it. Do you really think that if every consumer stops paying for the increasing and ridiculously high cable bill, advertising will stop? I don’t think so!

Last year we made complaints to Io Cable about the free on Demand that's not free. That when a movie is selected it plays with glitches or does not play at all. It can be this why for sometime. Sometimes they fixed themselves but sometimes they don't. We pay lots of money to Io cable in full each month never late. But there services don't get better they get worse and there services go up and up. This year we had 5 reboot in one box. The other box stood one mouth missing channels until I called them.

Cablevision charged me a monthly bill of $232.08. The problem is that, for starters, they don't send me a paper bill. And so receiving an invoice becomes a hassle, to the point where I'm in danger of incurring late fees. At this present situation, the bill of $232.08 was paid in full and on time. The problem lies in that Cablevision is now charging me a "past due" fee of $47.34. They're threatening to disconnect my service and charge me a "reactivation fee" if my service were to be discontinued by them. $232.08 is a hefty monthly service fee. It was paid in full, and on time despite their negligence regarding notification of the monthly bill. Now I'm being threatened and in essence forced to pay an additional $47.34 late fee that is wrongfully charged. I can't afford to dish out approximately half of a hundred dollars on a non-existent late fee.

I was leaving ** NJ, with a TV and internet service from Cablevision provider. On the beginning of March of this year, I moved to ** and I requested Cablevision to transfer my services to the new address. After a couple of month, we notice the bill was coming higher than expected and I called cablevision to ask why. They upgraded the service including the home phone service that I never asked for and was never used. When I asked them to deduct the monthly phone charges from my account, they refused. I am in the best disposition to pay for the services that I order and used: TV and internet only.

I have been a Cablevision customer since 1992. My bills are higher than my rent. I cancelled the service (internet & phone) several times because it was too costly. I got a call from a sales rep. and I am supposed to have a package that is affordable (about $137 a month). I am now about to be disconnected because my present bill is $517.59 with a past due balance of $334.58. Every time I change my package I m billed a month in advance and that doesn't make sense to me since I'm not a new customer. I cannot afford to keep paying Cablevision their outrageous prices and the landlord will not allow us to get satellite in the building.

I have received 7 harassing phone calls, after I have requested they stop calling, trying to sell me new products. The 7 calls have occurred over a 10 day period. I also requested to have them stop calling through their automated service. I am beyond words at their inconsiderate and harassing behavior.

In March 2010, I called Cablevision to order the service from them. They told me that I had owed them $360.91 when I was living at an address that I never lived before and I told them that it wasn’t me. They said that they would not give me the service if the balance was mine; then the operator asked me for my social security number and put me on hold and checked the information. After a few minutes, she came back online and told me that she checked it and the balance was not mine. She agreed to give me the service and gave me an installation date. After two months, they called me back and told me that they linked me to the account and the balance is mine and they transferred it to my account.

Cablevision is refusing to send me my paper bills via mail. This all started in the month of February until July of 2010 and also I am blocked from internet access as well. I have tried three times to get my past bills or statements but Cablevision is giving me the runaround. It caused a lot of stress, aggravation, headaches, dizziness, upset stomach, and loss of appetite.

I canceled my Cablevision account on May 15, 2010. At the time I had a credit on my account. I have called them 5 times and get nothing but the run around. Is it illegal for them to hold my money, even though I have no balance and no longer use their service?

I've always been satisfied with my Cablevision TV and Internet service. However, ever since I got phone service, it has been terrible! My phone keeps going dead, we constantly have to reboot the modem. A service tech came out about a year ago, changed the splitter and it worked for awhile. Then it slowly started to go offline, once again. We kept resetting the modem and now it's doing it constantly! I have an elderly person at home while we're at work, that needs reliable phone service and this is definitely not it! They don't have emergency service when your phone is offline.

Cablevision refuses to send me my paper bills via mail. They said that I can check my bill via internet. Well, I've tried and cannot gain access to my account. Not only that, but they keep telling me to get the triple play. They said it will reduce my bill. I don`t want the triple play. I feel that Cablevision is taking advantage of all its customers because there is no one regulating this company and it scams people.

I recently had a voice message on my answering machine from Cablevision stating something to the effect that I needed to order IO cable boxes for all of my other TVs or they would lose service on July 15th. I emailed them my complaint that I do not need more boxes. I have one primary TV with IO and the others are rarely used. They responded that I don't have choice. This is better for me because I will now have IO on all of my TVs with all of the IO features. With 3 rarely used TVs, I will now have to pay an additional $21/month for something that I don't want. This is a disgrace! Increase of $21/month = $252/year plus taxes and surcharges!

On May 26, I requested that Cablevision terminate my account with them and I paid the final amount due. The disconnection department confirmed that my account was cancelled but I still receive bill from them and they want to receive payment when the final payment was made in full. I want Cablevision to clear my account and stop the wrongful collection process.

My Cablevision account was connected on December 2010. The technician installed a DVR box, which I did not request and have been paying $9.95 a month for this service that was not requested by me. The tech told me that this was the standard box. I found out that it was not the standard box and Cablevision has been taking my money, without my consent, for the IO DVR service box. I consider this theft by deception and would like my refund for the past 6 months plus any taxes that were included. I was charged for service that I clearly did not request and would like a refund from Cablevision for ripping off the consumer.

I had a blacking out problem for long time. Many techs came, did this and that but the problem continued. Then, Jeremy (#**) came again. This time, he went outside, checked the wiring and found a problem. He came back up, rechecked and did work on some of the wires. What a fine fellow. He is very patient and polite. He is a credit to any company. The other techs were also nice but the problem never went away. Now, all I can do is wait and see if the problem has been resolved. As for reaching Cablevision to report a problem is ridiculous. Try it.

I had this insane company come to my house no less than 15 times, always with the threat that I would have to pay if somehow it were to "my fault". Finally, after playing around, changing the box in the house, then the box outside the house, then the wires outside the house and then goodness knows what else; the last tech came and spent three hours up a telephone pole across the street. This fixed the problem for about a year and a half. Now, the phone goes out again, and the TV reception does the same thing-in and out. (There is construction on the street, and Verizon broke a water pipe last winter.)

I'm very mad that Cablevision has rendered my under the counter cable-ready TV completely useless as there is no room to put a cable box that they now require me to have for all of my TVs. I only want the basic channels in the kitchen and was perfectly happy not to have all the channels as I just used the TV for news and weather. They must really be hurting to have to stick it to the customers again by charging them $6.95 extra a month more to get the same darn thing they've been getting. I guess this is what happens when a company has a monopoly. Why aren't there any other cable providers in our area? This resulted to about $14 more in charges for the same services.

I recently switched over from Verizon to Cablevision and when signed up, was told if I don't like any of the services, I can cancel it and keep what ever services I like at a promotional rate. So, I did that within 30 days. I kept the phone and online service, which now I'm being told that I have to pay more than what I was paying with Verizon and instead of saving money, I will pay more. I will be losing more than my savings.

I received a letter from Cablevision stating that I will no longer be able to receive basic cable on televisions without a cable box. I called Cablevision regarding this and they offered to give me a box free of charge for one year. But when it comes down to it, it's not free at all. They are now charging me $1.50 per month extra (plus all the taxes) to get the premium channels that I already pay for through that box and also after the year, I will be paying $6.95+ for the box and remote. This is totally ridiculous. They have the monopoly on basic television transmission since last years change to digital. I think this is unfair to consumers. In these economic times, I think that is appalling that Cablevision is taking advantage of their customers yet again.

I had my real estate business for 17 years, at **. My phone carrier is Cablevision. I ask to transfer my numbers on 5/21/10. It is now 5/28/10 and to this date, I have no phone, because they cannot restore my business numbers. I am out of business now. For two weeks, my clients cannot reach me. When ** is dialed, it says out of service. There is no contact, therefore, my business is dead.

Since having Cable Optimum Triple Play over 1 year, we are paying for three boxes which one is a DVR box. Whenever we are watching any one of our televisions on any channel which we have all the movie channels plus Demand the picture is always jumping in and out and stays out for some time where we are missing most of the movie or show that we are watching. We pay our bill on time and we have contacted Cablevision customer service several times about this, but we are still having this problem.

Approximately six months ago, we started experiencing digital distortions on all of the IO channels. We called for service and a tech came out and told us that the signal was weak. He claimed to check the connection outside and said that it was ok. We were told to hire an electrician to replace the wiring inside the house to the TV. After completed this task and continued to have the same problem, we contacted Cablevision again and the tech changed the cable to the house. The cable box was changed as well. We continued to have the same problem but more intense. I contacted Cablevision again in the same week.

My problem is that I have service with this company. I have complained to the company that I have frozen pixelation and loss of internet service. I have spoken to three techs and all three techs have stated that the entire complex is being rewired. Yet, the company has been unwilling to issue credit for their inadequate service. I have endured changing two cable boxes, two modem boxes, and three technicians and the problem still exists. The economic result is they want the consumer to continue to pay full price for a service they know is inadequate. And the physical damage is the constant headache of working on the computer and the signal leaves and you lose your online work because it timed out.

Every month, Cablevision charges to my visa credit card prior to the day I receive its monthly statement that comes to me through the US Postal Service. So I had a hard time to keep my bank account in balance. To correct the situation, I have requested Cablevision via email in numerous occasions to send me the monthly statement prior to payment due date (e.g., 2 - 3 weeks in advance) like utilities such as PSE&G (Public Service Electric & Gas) and JCP&L (Jersey Central Power & Light) and credit card company.

I switched my services from DirecTV to Optimum Triple Play to get the best prices for all three services. I have only been a customer with Optimum Triple Play since February of 2010. Since I have been a customer, I have had nothing but problems with them every month with my monthly bill. There are certain channels on demand that they said I ordered that I know I never did, bringing my monthly bill up to $30-$40 more a month. I am on a tight budget, and I manage my own bills so I know what to order and what not to order. I also took off like “Showtime” so my bill would be lower every month.

We pay for cable and internet through cable vision and the internet only works when it feels like it. We call for help and nobody comes. I want a refund for my internet bill!

Cablevision sent out a letter to all of their customers advising Cable ready TVs will no longer operate without a cable box. For twenty years, the basic service fee allowed access to channels (limited) without the expense of a cable box monthly fee. Homeowners have always been able to utilize a cable box for premium channels in addition to using additional TVs without the box for the limited channels.

Optimum Online (Cablevision) is charging my father-in-law (80 yrs.old) for phone service, internet service, and TV service for $29.95 each. He does not own a computer. He does not need or use the internet service. Yet, Optimum says they can not adjust the bill lower, to reflect only the services he needs, the phone and TV only.

I am writing this letter to you, because I had an extremely frustrating week with Cablevision. And thanks to two techs, Steve and Dean, I would have after 20 years switched to Verizon FiOs. On Tuesday, March 30, I had my DVR replaced with a standard DVR in lieu of an HD DVR. Friday, April 2, the DVR kept rebooting, and I called and spoke to Gene and explained the problem and was told I had "a bad box." I explained to him that I needed a Standard DVR, and he said he would put it on the order.

My 87 y/o mother resides in a Nursing Home. I have Power of Attorney and see to her affairs. She recently had the Cable TV service started. I requested Basic Service. Last time I visited her, I checked her TV and she only receives 20 channels, basic, okay. She got a bill today for $74.77. I went to the local office and found my Mother is being billed for the "Family Package", $55.95 on top of the basic $10.20 charge. I stated it must be a mistake, I will pay the full amount but want her service reduced to the Basic Plan. They told me I did not have the authority to do that. I told them I have POA. They said it does not matter. I need to have my mother fill out and sign a "Authorized User Form" giving me the authority to handle her account.

Last year, I decided to look at my cable bill and found that I was being charged for movies I never watched. The first one was Howard Stern. On previous bills, I paid approx. $10 for several of them. I called and they waived it. To my surprise, I looked at the bill another time and was being charged for 7 X-rated movies I have never watched and the only one at home is me. To top it off, I work and the times reflected were weekdays when I am at work. I was furious and not to mention their response saying that they came from my box and etc., etc. In order to keep the service I had to pay half of that bill.

Optimum online - Internet speed is often under 1 mbps between 1 pm and 11:30 pm, weekends between 5:30 pm and 11:30 pm. Sometimes it's better but not much better. Promised up to 15 mb with no minimum described or discussed. I pay $50 per month and have services same as a cheap phone DSL. I do tech support and my connection speed has to be at least 7 mbps. I spoke a few times with the tech support. We did lots of tests and you set up a technician visit. Second time tech person did not sow up at all. Management promised to call me tomorrow. I hope there's something they can do about it.

Cablevision of Westchester NY. Why is Cablevision allowed to bill a month in advance? Why wouldn't every company want to do this? I find they make the bills, so confusing that they get away with screwing the customer. Customer services starts out being very nice but if you don't agree with them they turn into very nasty people. There must be someone to investigate the billing system, for someone who has a $96.00 plan to get a bill that's $172.64 and a bill that says current charges of $568.88 is just crazy.

I had DirecTV prior to signing up to Cablevision. Then a sales rep from Cable contacted me and promised that they would pay for the contract if I cancelled DirecTV which was $300. First thing is they never did that then they told me that my package that I ordered which was HBO Howard Stern on demand and sport package was going to be $129.99 plus tax which was approximately $140. I was receiving bill for over $200. That's not correct plus they were charging me for DVR service which was supposed to be free with the package. Then I disputed the charges with them and they told me I would still have to pay them. The amount I owe them is $337. Currently, I felt this is not an honest company. They lie and steal from their customers. Something has to be addressed about this issue. Thank you.

I called Cablevison to sign up for Optimum Online which they offer for $29.99 for the first year. The sales representative told me that I should take the double play offer, and then if I don't like it, I can cancel the Optimum Voice and then keep the Optimum Online for only $29.99 for the year, even if I cancel Optimum Voice.

I disconnected my cable Internet service about two years ago. They did not disconnect right away as they had told me they did and continued to bill me for two additional months or so. They still will not cancel the charges and I've spend numerous hours on the phone with them trying to get them to acknowledge and cancel these fraudulent charges. They say it's my word against theirs and that I cannot prove that I cancelled on that date and therefore have to pay the $200 or so dollars. Please help. This has also affected credit and collections. How can I fight them? I'd be happy to have a lawyer give advice on this.

For the past year, I have had extremely limited phone and internet service through Cablevision's iO. I had 4 different technicians out to diagnose the problem and none have been able to fix the problem. The issue is further complicated by the fact that my home alarm system was attached to the line in the event of an emergency. I have had many discussions and phone conversations about the fact that my service never works. They are reluctant (I've only received one service credit) to give credit for lack of connectivity and only give it if you call each time that your service fails.

To decrease my household expenses, I have been trying since January 27, 2010 to disconnect from Cablevision (where I had TV, telephone and internet service) and to connect with Verizon (picking up only telephone). Today, February 11, 2010, I received a Verizon bill for over $100 and owe Cablevision over $200. Both companies assure me that they actively hold my telephone number, leaving me in a perpetual loop, calling them to confirm that the transfer has been completed. I have spent over 5 hours waiting on the telephone to resolve this issue with no satisfaction. Why is my telephone number being held captive? Is this how big business punishes the consumer for changing telecommunications companies? Is there no one who can speak for the consumer?

This day, about 4 hours ago, I finally called Cablevision to report that my Optimum Online emails (their email account) was not being received by other Optimum Online customers. After the first technician took control over my computer, he determined that perhaps it was the CA (Computer Associates) free security service, so he would transfer me to them. Of course, by that time, one hour, he had mistakenly downloaded over 2,000 emails which I had long ago deleted into my account. "Oops, sorry," was his response. He transferred me to CA, where I was third in their line and anticipated time was 3 minutes. 45 minutes later, no one picked up. I called back Cablevision again—I’m listening to the pre-fab downloads and very, very loud music and offers to work at this wonderful company.

I order a new cable box in Oct., nothing special just the usual HD. I have two other cable boxes already. The request order says Install 1 HD Box. They came and installed new box and left. This month, I happen to look at the bill and I'm getting charged for DVR service for $9.95 a month for four months now. I called and told them I wanted the four months credit and to replace the box. They told me it's my fault. I should have noticed it said somewhere on the box DVR. They will not credit my account and they want to charge me $35 for them to exchange it. I'm being charged for something I never ordered. The said my other alternative is for me to disconnect the box, bring it to Randolph, NJ on my time, change it for a different one and I should reconnect it. I would have to take time off from work and drive 20 miles up and back to Parsippany.

I finally, after months of wanting to disconnect my cable due to not feeling that it was worth keeping Hulu and reading where much better alternatives, did it. Since 12/21/09 I have been trying to convince Cablevision to disconnect my internet service. This has been an insanely difficult task. The first call I spent 40 minutes convincing multiple reps that I am seriously interested in disconnecting. Repeatedly they have gone ahead and done whatever they wanted—dates, requests, and information they document. My initial call, they gave me false information on the disconnect process and my bill cycle. In the first days of January I got a bill that promoted me to call them and find out their error. It was insane how they royally messed up my request. They promised to fix it.

On January 18, 2010, I was supposed to pay a past due balance on my cable bill in the amount of $194.00. But January 18 was a National Holiday, and I did not get my unemployment benefits until Wednesday, January 20, 2010. A week before that, I called Cablevision to complain about some charges that I was not aware of.

Cablevision disconnected my service 5 times before my moving date because the new tenants called to set up installation. While I called again and again to ask them verify with me first before disconnecting my service, my service was still disconnected 5 times. I finally called to disconnect my service on 12/21/09 and returned all the equipment on the same date. I was told the services were cancelled as of that date. Ever since that, I have been receiving bills from Cablevision ranging from $600 to $200 for the partial month service I had (my normal bill is about $130).

A salesperson from Cablevision came at my door 7 months ago, and promised me if I switched back to them, they would pay for my termination fee with Verizon. But that check never came, despite numerous calls I've made. It has been 7 months, and they said I should've gotten it within a month.

I canceled my service with Cablevision in December of 2009. Since then, I have received numerous phone calls that ask repeatedly why I left. After nearly six weeks of this, they now sent a man to my door who demanded to know why I have left and acted very unprofessionally at my door. He had a badge and a clipboard with myself and my neighbors who have left their service. I had to slam the door to get him go away.

I still have to pay the same bill and no longer have access to Food and HGTV channels. Why should we have to continue to pay for Spanish channels or sport channels I never use and be denied something I love to watch? I am disabled; there is little I can do.

Recently moved to that address and Cablevision has not yet been able to simply route a cable from my apartment to their cable box since three weeks. Several phone calls, appointments. Useless technicians show up in a van, look at the work to be done (simple coax cable to feed into a PVC pipe already in place) and decide to leave instead, hoping someone else (less lazy and better qualified) would complete the work. Cablevision is quick to take your money but does not really care about providing a service for it.

On behalf of my Mom, a Senior Citizen, I called Cablevision to question why they did not deliver the promised discounts for over 8 months. When I asked for a supervisor to contact me, Mr. F. left me a message with the following information: "You asked for a supervisor to call you. Since you are not available, you can call back customer service"--He left no contact name or number. Fortunately, he documented that he called and I was able to obtain his number when I called back.

(1) Cablevision seems to be a monopoly in our area. Isn't that illegal? (2) The recent switch from analog to digital TV is a disgrace! We have a converter box and a rooftop antenna and are able to receive one channel! One channel and that is TBN. TBN is a religious channel! (3) Cablevision recently increased their monthly rate.

When I ordered service, they quoted me a price of $81.00 a month for combined internet, and what I asked for was basic cable. They came, installed, and gave me a box which carries a fee they didn't mention. They also gave me the package one up from what I asked for. The bill is now #25-30 more than they said. I asked for a credit for the misinformation and lies, and that was refused.

This started this summer, when all channels had to go to digital based on the infinite wisdom of our federal government. Basically Cablevision took away over 50 channels that I normally received without the use of a cable box. It was a great feature to get ~100 channels without needing a cable box. Their rationale was the other services require every TV to have a box.

They yanked HGTV and Food TV without warning. I want a refund for the 2 channels. This is absurd. They charge an arm and a leg as it is, then they just take away some of the few channels worth watching, leaving me stuck with Spanish channels I don't watch, and don't want or need. I demand a refund, **!

Cablevision has taken off the cooking channel "29". The food network is great; I can't believe you took off that channel. It is one of the better channels on cable. You keep the Spanish channel, the Korean channel, the Italian channel, and the other foreign channels that I and many people have never looked at as much as the food network. Please consider putting the food network back on. It's a great channel and has enlightened me on lots of cooking education and I do a lot of cooking for my family, I have been cooking for many years. Thank you.

Cablevision dropped Food Network and HGTV from the channel lineup with a simple explanation that "they can't reach a contract agreement". If they were to add two channels to my channel lineup, I would be charged by the hour. However, being that they can't reach a contract agreement, I simply have to deal with two of the main channels that I watch, having a "No Data Available" status. This is not fair to Cablevision subscribers like me, who pay much of our hard earned money to this monopoly. Surely, if I had a choice, I would switch to another television subscriber immediately. Cablevision is not fulfilling their promise to provide the channels that subscribers have purchased their service for.

I cannot believe Cablevision had the brass ones to take away two excellent channels, Food Network and HGTV. But here is the kicker, does everyone know they raised the rates for Cablevision in December 2009 probably knowing they were taking away two channels? Boy, are we stupid or what? We didn't even look at the bill and paid it anyway. Charging so much money for us to sit on our couch to watch TV. You know, there are other providers, Time Warner, Dish TV, etc.

I have had it with Cablevision. They drop 2 channels, and expect us to pay the same monthly price. HGTV is the only channel I really watch. I am switching my TV service provider. I am also going to deduct an amount {don't know how much yet} from my monthly bill. Let them pull out my service. I'm getting another anyway.

Cablevision has again cheated its customers by taking away channels and not reimbursing us. It's bad enough that they are a monopoly and charge exhorbitant prices for the same ** shows day after day, but to take away decent channels and not reimburse us is just plain criminal. I am paying for these channels. I was forced to buy a box from them for a monthly fee a while back and now they expect me to pay for something I'm not getting! We consumers have suffered enough. The damage that is resulting is that I'm paying for something that I am not getting.

They dropped Food Network and HGTV and are telling lies about their responsibility for doing this.

Cablevision, without announcement, has cut two channels. This monopoly has to be brought down as the greed is disgraceful. When can we expect competition for all Cable customers? It is time for choice and for them to shape up or lose customers!

Outrageous! Cablevision has removed Channel 30 and Channel 66. They report it as a negotiation failure and that Scripts Network has pulled the channels, but they offered no credit towards the $55.95 monthly fee for Family Cable. This is not the first time that Cablevision has removed a channel with no credit given to the consumer. It is certain that when Channel 30/Channel 66 return, they will be premium channels with an additional cost. Why are they allowed to reduce services and still get paid the same? Every time Cablevision removes a channel from the Family Cable group they gain monetarily and we, the consumer, lose.

On Monday, December 21st, just shortly after 7:00 pm, cable operator (Cablevision) switched programming on Channel 66 from CSPAN II to a Davidson vs. Hofstra basketball game at Madison Square Garden. The most important piece of social legislation (Healthcare Reform) of our lifetime is being debated live from the well of the Senate by the Senator from New Jersey, Bob Menendez. And the Dolan Family (who owns both Cablevision and MSG) thinks it is good business (i.e. more profitable) to switch programming to a venue they have a financial stake in, never mind it's some 4th tier basketball game. Shameful and disgraceful. The switch in programming was unconscionable. Profit over the public good, unacceptable. This wasn't even a close programming call.

Cablevision lies. Really, I signed up for the triple play package and had upgraded the cable package to silver to include the movie channels. I was quoted a promotional price. I checked my bill a few months later (I travel a lot so I don't always reconcile my bills immediately, will now) and am confused that I'm charged a rather hefty price for the silver package, almost a full $30 more a month. I sent a letter with all the documentation, no response. I called and asked for an explanation and am told it was because I didn't send documentation.

Horrible, horrible, horrible. No accountability. They blatantly lie to you, if you get someone who speaks clear English. Then if you request a supervisor, they hang up on you. Leave you on hold for 20 to 30 minutes at a time. Techs do not show up on time and disappear during the time slot for their appointment with you. Mine was in his truck eating and on his cell phone. He left and never came back to finalize the work. When the dispatcher called him, he was already in another area or town. I had waited two weeks for that appointment! Never updated my account with new phone number for months. They could not even assist me when I called as they could not locate my file or data due to no phone number listing, as this is how they pull up your account by your phone number. Cablevision has a monopoly on services in LI areas.

I ordered service and was asked to pay $70 over the phone via credit card. The payment was processed immediately. I called back and cancelled a day later. They connected me to the cancellation department who took my credit card information and told me my card would be credited back within 30 days. Since then, my money has never been credited back. I spoke to various reps and supervisors, all telling me that my refund had not been submitted and that they would submit it "today". The last supervisor I spoke with on December 2nd, Dave, told me I'd have to wait an additional 30 days (counting from the December 2nd) before I receive my money back, even though I'd requested the cancellation since November 25th.

I downgraded my TV service from silver package to family package, and the new bill was higher than the previous months'. When I called to bring it to their attention, I was told they bill a month in advance and any promotional prices had ended 15 days into the previous month. So they had to add almost double the charges to my account for phone and internet service.