Altice USA Reviews

I have been a Cablevision customer since 1992. My bills are higher than my rent. I cancelled the service (internet & phone) several times because it was too costly. I got a call from a sales rep. and I am supposed to have a package that is affordable (about $137 a month). I am now about to be disconnected because my present bill is $517.59 with a past due balance of $334.58. Every time I change my package I m billed a month in advance and that doesn't make sense to me since I'm not a new customer. I cannot afford to keep paying Cablevision their outrageous prices and the landlord will not allow us to get satellite in the building.

I have received 7 harassing phone calls, after I have requested they stop calling, trying to sell me new products. The 7 calls have occurred over a 10 day period. I also requested to have them stop calling through their automated service. I am beyond words at their inconsiderate and harassing behavior.

In March 2010, I called Cablevision to order the service from them. They told me that I had owed them $360.91 when I was living at an address that I never lived before and I told them that it wasn’t me. They said that they would not give me the service if the balance was mine; then the operator asked me for my social security number and put me on hold and checked the information. After a few minutes, she came back online and told me that she checked it and the balance was not mine. She agreed to give me the service and gave me an installation date. After two months, they called me back and told me that they linked me to the account and the balance is mine and they transferred it to my account.

Cablevision is refusing to send me my paper bills via mail. This all started in the month of February until July of 2010 and also I am blocked from internet access as well. I have tried three times to get my past bills or statements but Cablevision is giving me the runaround. It caused a lot of stress, aggravation, headaches, dizziness, upset stomach, and loss of appetite.

I canceled my Cablevision account on May 15, 2010. At the time I had a credit on my account. I have called them 5 times and get nothing but the run around. Is it illegal for them to hold my money, even though I have no balance and no longer use their service?

I've always been satisfied with my Cablevision TV and Internet service. However, ever since I got phone service, it has been terrible! My phone keeps going dead, we constantly have to reboot the modem. A service tech came out about a year ago, changed the splitter and it worked for awhile. Then it slowly started to go offline, once again. We kept resetting the modem and now it's doing it constantly! I have an elderly person at home while we're at work, that needs reliable phone service and this is definitely not it! They don't have emergency service when your phone is offline.

Cablevision refuses to send me my paper bills via mail. They said that I can check my bill via internet. Well, I've tried and cannot gain access to my account. Not only that, but they keep telling me to get the triple play. They said it will reduce my bill. I don`t want the triple play. I feel that Cablevision is taking advantage of all its customers because there is no one regulating this company and it scams people.

I recently had a voice message on my answering machine from Cablevision stating something to the effect that I needed to order IO cable boxes for all of my other TVs or they would lose service on July 15th. I emailed them my complaint that I do not need more boxes. I have one primary TV with IO and the others are rarely used. They responded that I don't have choice. This is better for me because I will now have IO on all of my TVs with all of the IO features. With 3 rarely used TVs, I will now have to pay an additional $21/month for something that I don't want. This is a disgrace! Increase of $21/month = $252/year plus taxes and surcharges!

On May 26, I requested that Cablevision terminate my account with them and I paid the final amount due. The disconnection department confirmed that my account was cancelled but I still receive bill from them and they want to receive payment when the final payment was made in full. I want Cablevision to clear my account and stop the wrongful collection process.

My Cablevision account was connected on December 2010. The technician installed a DVR box, which I did not request and have been paying $9.95 a month for this service that was not requested by me. The tech told me that this was the standard box. I found out that it was not the standard box and Cablevision has been taking my money, without my consent, for the IO DVR service box. I consider this theft by deception and would like my refund for the past 6 months plus any taxes that were included. I was charged for service that I clearly did not request and would like a refund from Cablevision for ripping off the consumer.

I had a blacking out problem for long time. Many techs came, did this and that but the problem continued. Then, Jeremy (#**) came again. This time, he went outside, checked the wiring and found a problem. He came back up, rechecked and did work on some of the wires. What a fine fellow. He is very patient and polite. He is a credit to any company. The other techs were also nice but the problem never went away. Now, all I can do is wait and see if the problem has been resolved. As for reaching Cablevision to report a problem is ridiculous. Try it.

I had this insane company come to my house no less than 15 times, always with the threat that I would have to pay if somehow it were to "my fault". Finally, after playing around, changing the box in the house, then the box outside the house, then the wires outside the house and then goodness knows what else; the last tech came and spent three hours up a telephone pole across the street. This fixed the problem for about a year and a half. Now, the phone goes out again, and the TV reception does the same thing-in and out. (There is construction on the street, and Verizon broke a water pipe last winter.)

I'm very mad that Cablevision has rendered my under the counter cable-ready TV completely useless as there is no room to put a cable box that they now require me to have for all of my TVs. I only want the basic channels in the kitchen and was perfectly happy not to have all the channels as I just used the TV for news and weather. They must really be hurting to have to stick it to the customers again by charging them $6.95 extra a month more to get the same darn thing they've been getting. I guess this is what happens when a company has a monopoly. Why aren't there any other cable providers in our area? This resulted to about $14 more in charges for the same services.

I recently switched over from Verizon to Cablevision and when signed up, was told if I don't like any of the services, I can cancel it and keep what ever services I like at a promotional rate. So, I did that within 30 days. I kept the phone and online service, which now I'm being told that I have to pay more than what I was paying with Verizon and instead of saving money, I will pay more. I will be losing more than my savings.

I received a letter from Cablevision stating that I will no longer be able to receive basic cable on televisions without a cable box. I called Cablevision regarding this and they offered to give me a box free of charge for one year. But when it comes down to it, it's not free at all. They are now charging me $1.50 per month extra (plus all the taxes) to get the premium channels that I already pay for through that box and also after the year, I will be paying $6.95+ for the box and remote. This is totally ridiculous. They have the monopoly on basic television transmission since last years change to digital. I think this is unfair to consumers. In these economic times, I think that is appalling that Cablevision is taking advantage of their customers yet again.

I had my real estate business for 17 years, at **. My phone carrier is Cablevision. I ask to transfer my numbers on 5/21/10. It is now 5/28/10 and to this date, I have no phone, because they cannot restore my business numbers. I am out of business now. For two weeks, my clients cannot reach me. When ** is dialed, it says out of service. There is no contact, therefore, my business is dead.

Since having Cable Optimum Triple Play over 1 year, we are paying for three boxes which one is a DVR box. Whenever we are watching any one of our televisions on any channel which we have all the movie channels plus Demand the picture is always jumping in and out and stays out for some time where we are missing most of the movie or show that we are watching. We pay our bill on time and we have contacted Cablevision customer service several times about this, but we are still having this problem.

Approximately six months ago, we started experiencing digital distortions on all of the IO channels. We called for service and a tech came out and told us that the signal was weak. He claimed to check the connection outside and said that it was ok. We were told to hire an electrician to replace the wiring inside the house to the TV. After completed this task and continued to have the same problem, we contacted Cablevision again and the tech changed the cable to the house. The cable box was changed as well. We continued to have the same problem but more intense. I contacted Cablevision again in the same week.

My problem is that I have service with this company. I have complained to the company that I have frozen pixelation and loss of internet service. I have spoken to three techs and all three techs have stated that the entire complex is being rewired. Yet, the company has been unwilling to issue credit for their inadequate service. I have endured changing two cable boxes, two modem boxes, and three technicians and the problem still exists. The economic result is they want the consumer to continue to pay full price for a service they know is inadequate. And the physical damage is the constant headache of working on the computer and the signal leaves and you lose your online work because it timed out.

Every month, Cablevision charges to my visa credit card prior to the day I receive its monthly statement that comes to me through the US Postal Service. So I had a hard time to keep my bank account in balance. To correct the situation, I have requested Cablevision via email in numerous occasions to send me the monthly statement prior to payment due date (e.g., 2 - 3 weeks in advance) like utilities such as PSE&G (Public Service Electric & Gas) and JCP&L (Jersey Central Power & Light) and credit card company.

I switched my services from DirecTV to Optimum Triple Play to get the best prices for all three services. I have only been a customer with Optimum Triple Play since February of 2010. Since I have been a customer, I have had nothing but problems with them every month with my monthly bill. There are certain channels on demand that they said I ordered that I know I never did, bringing my monthly bill up to $30-$40 more a month. I am on a tight budget, and I manage my own bills so I know what to order and what not to order. I also took off like “Showtime” so my bill would be lower every month.

We pay for cable and internet through cable vision and the internet only works when it feels like it. We call for help and nobody comes. I want a refund for my internet bill!

Cablevision sent out a letter to all of their customers advising Cable ready TVs will no longer operate without a cable box. For twenty years, the basic service fee allowed access to channels (limited) without the expense of a cable box monthly fee. Homeowners have always been able to utilize a cable box for premium channels in addition to using additional TVs without the box for the limited channels.

Optimum Online (Cablevision) is charging my father-in-law (80 yrs.old) for phone service, internet service, and TV service for $29.95 each. He does not own a computer. He does not need or use the internet service. Yet, Optimum says they can not adjust the bill lower, to reflect only the services he needs, the phone and TV only.

I am writing this letter to you, because I had an extremely frustrating week with Cablevision. And thanks to two techs, Steve and Dean, I would have after 20 years switched to Verizon FiOs. On Tuesday, March 30, I had my DVR replaced with a standard DVR in lieu of an HD DVR. Friday, April 2, the DVR kept rebooting, and I called and spoke to Gene and explained the problem and was told I had "a bad box." I explained to him that I needed a Standard DVR, and he said he would put it on the order.

My 87 y/o mother resides in a Nursing Home. I have Power of Attorney and see to her affairs. She recently had the Cable TV service started. I requested Basic Service. Last time I visited her, I checked her TV and she only receives 20 channels, basic, okay. She got a bill today for $74.77. I went to the local office and found my Mother is being billed for the "Family Package", $55.95 on top of the basic $10.20 charge. I stated it must be a mistake, I will pay the full amount but want her service reduced to the Basic Plan. They told me I did not have the authority to do that. I told them I have POA. They said it does not matter. I need to have my mother fill out and sign a "Authorized User Form" giving me the authority to handle her account.

Last year, I decided to look at my cable bill and found that I was being charged for movies I never watched. The first one was Howard Stern. On previous bills, I paid approx. $10 for several of them. I called and they waived it. To my surprise, I looked at the bill another time and was being charged for 7 X-rated movies I have never watched and the only one at home is me. To top it off, I work and the times reflected were weekdays when I am at work. I was furious and not to mention their response saying that they came from my box and etc., etc. In order to keep the service I had to pay half of that bill.

Optimum online - Internet speed is often under 1 mbps between 1 pm and 11:30 pm, weekends between 5:30 pm and 11:30 pm. Sometimes it's better but not much better. Promised up to 15 mb with no minimum described or discussed. I pay $50 per month and have services same as a cheap phone DSL. I do tech support and my connection speed has to be at least 7 mbps. I spoke a few times with the tech support. We did lots of tests and you set up a technician visit. Second time tech person did not sow up at all. Management promised to call me tomorrow. I hope there's something they can do about it.

Cablevision of Westchester NY. Why is Cablevision allowed to bill a month in advance? Why wouldn't every company want to do this? I find they make the bills, so confusing that they get away with screwing the customer. Customer services starts out being very nice but if you don't agree with them they turn into very nasty people. There must be someone to investigate the billing system, for someone who has a $96.00 plan to get a bill that's $172.64 and a bill that says current charges of $568.88 is just crazy.

I had DirecTV prior to signing up to Cablevision. Then a sales rep from Cable contacted me and promised that they would pay for the contract if I cancelled DirecTV which was $300. First thing is they never did that then they told me that my package that I ordered which was HBO Howard Stern on demand and sport package was going to be $129.99 plus tax which was approximately $140. I was receiving bill for over $200. That's not correct plus they were charging me for DVR service which was supposed to be free with the package. Then I disputed the charges with them and they told me I would still have to pay them. The amount I owe them is $337. Currently, I felt this is not an honest company. They lie and steal from their customers. Something has to be addressed about this issue. Thank you.

I called Cablevison to sign up for Optimum Online which they offer for $29.99 for the first year. The sales representative told me that I should take the double play offer, and then if I don't like it, I can cancel the Optimum Voice and then keep the Optimum Online for only $29.99 for the year, even if I cancel Optimum Voice.

I disconnected my cable Internet service about two years ago. They did not disconnect right away as they had told me they did and continued to bill me for two additional months or so. They still will not cancel the charges and I've spend numerous hours on the phone with them trying to get them to acknowledge and cancel these fraudulent charges. They say it's my word against theirs and that I cannot prove that I cancelled on that date and therefore have to pay the $200 or so dollars. Please help. This has also affected credit and collections. How can I fight them? I'd be happy to have a lawyer give advice on this.

For the past year, I have had extremely limited phone and internet service through Cablevision's iO. I had 4 different technicians out to diagnose the problem and none have been able to fix the problem. The issue is further complicated by the fact that my home alarm system was attached to the line in the event of an emergency. I have had many discussions and phone conversations about the fact that my service never works. They are reluctant (I've only received one service credit) to give credit for lack of connectivity and only give it if you call each time that your service fails.

To decrease my household expenses, I have been trying since January 27, 2010 to disconnect from Cablevision (where I had TV, telephone and internet service) and to connect with Verizon (picking up only telephone). Today, February 11, 2010, I received a Verizon bill for over $100 and owe Cablevision over $200. Both companies assure me that they actively hold my telephone number, leaving me in a perpetual loop, calling them to confirm that the transfer has been completed. I have spent over 5 hours waiting on the telephone to resolve this issue with no satisfaction. Why is my telephone number being held captive? Is this how big business punishes the consumer for changing telecommunications companies? Is there no one who can speak for the consumer?

This day, about 4 hours ago, I finally called Cablevision to report that my Optimum Online emails (their email account) was not being received by other Optimum Online customers. After the first technician took control over my computer, he determined that perhaps it was the CA (Computer Associates) free security service, so he would transfer me to them. Of course, by that time, one hour, he had mistakenly downloaded over 2,000 emails which I had long ago deleted into my account. "Oops, sorry," was his response. He transferred me to CA, where I was third in their line and anticipated time was 3 minutes. 45 minutes later, no one picked up. I called back Cablevision again—I’m listening to the pre-fab downloads and very, very loud music and offers to work at this wonderful company.

I order a new cable box in Oct., nothing special just the usual HD. I have two other cable boxes already. The request order says Install 1 HD Box. They came and installed new box and left. This month, I happen to look at the bill and I'm getting charged for DVR service for $9.95 a month for four months now. I called and told them I wanted the four months credit and to replace the box. They told me it's my fault. I should have noticed it said somewhere on the box DVR. They will not credit my account and they want to charge me $35 for them to exchange it. I'm being charged for something I never ordered. The said my other alternative is for me to disconnect the box, bring it to Randolph, NJ on my time, change it for a different one and I should reconnect it. I would have to take time off from work and drive 20 miles up and back to Parsippany.

I finally, after months of wanting to disconnect my cable due to not feeling that it was worth keeping Hulu and reading where much better alternatives, did it. Since 12/21/09 I have been trying to convince Cablevision to disconnect my internet service. This has been an insanely difficult task. The first call I spent 40 minutes convincing multiple reps that I am seriously interested in disconnecting. Repeatedly they have gone ahead and done whatever they wanted—dates, requests, and information they document. My initial call, they gave me false information on the disconnect process and my bill cycle. In the first days of January I got a bill that promoted me to call them and find out their error. It was insane how they royally messed up my request. They promised to fix it.

On January 18, 2010, I was supposed to pay a past due balance on my cable bill in the amount of $194.00. But January 18 was a National Holiday, and I did not get my unemployment benefits until Wednesday, January 20, 2010. A week before that, I called Cablevision to complain about some charges that I was not aware of.

Cablevision disconnected my service 5 times before my moving date because the new tenants called to set up installation. While I called again and again to ask them verify with me first before disconnecting my service, my service was still disconnected 5 times. I finally called to disconnect my service on 12/21/09 and returned all the equipment on the same date. I was told the services were cancelled as of that date. Ever since that, I have been receiving bills from Cablevision ranging from $600 to $200 for the partial month service I had (my normal bill is about $130).

A salesperson from Cablevision came at my door 7 months ago, and promised me if I switched back to them, they would pay for my termination fee with Verizon. But that check never came, despite numerous calls I've made. It has been 7 months, and they said I should've gotten it within a month.

I canceled my service with Cablevision in December of 2009. Since then, I have received numerous phone calls that ask repeatedly why I left. After nearly six weeks of this, they now sent a man to my door who demanded to know why I have left and acted very unprofessionally at my door. He had a badge and a clipboard with myself and my neighbors who have left their service. I had to slam the door to get him go away.

I still have to pay the same bill and no longer have access to Food and HGTV channels. Why should we have to continue to pay for Spanish channels or sport channels I never use and be denied something I love to watch? I am disabled; there is little I can do.

Recently moved to that address and Cablevision has not yet been able to simply route a cable from my apartment to their cable box since three weeks. Several phone calls, appointments. Useless technicians show up in a van, look at the work to be done (simple coax cable to feed into a PVC pipe already in place) and decide to leave instead, hoping someone else (less lazy and better qualified) would complete the work. Cablevision is quick to take your money but does not really care about providing a service for it.

On behalf of my Mom, a Senior Citizen, I called Cablevision to question why they did not deliver the promised discounts for over 8 months. When I asked for a supervisor to contact me, Mr. F. left me a message with the following information: "You asked for a supervisor to call you. Since you are not available, you can call back customer service"--He left no contact name or number. Fortunately, he documented that he called and I was able to obtain his number when I called back.

(1) Cablevision seems to be a monopoly in our area. Isn't that illegal? (2) The recent switch from analog to digital TV is a disgrace! We have a converter box and a rooftop antenna and are able to receive one channel! One channel and that is TBN. TBN is a religious channel! (3) Cablevision recently increased their monthly rate.

When I ordered service, they quoted me a price of $81.00 a month for combined internet, and what I asked for was basic cable. They came, installed, and gave me a box which carries a fee they didn't mention. They also gave me the package one up from what I asked for. The bill is now #25-30 more than they said. I asked for a credit for the misinformation and lies, and that was refused.

This started this summer, when all channels had to go to digital based on the infinite wisdom of our federal government. Basically Cablevision took away over 50 channels that I normally received without the use of a cable box. It was a great feature to get ~100 channels without needing a cable box. Their rationale was the other services require every TV to have a box.

They yanked HGTV and Food TV without warning. I want a refund for the 2 channels. This is absurd. They charge an arm and a leg as it is, then they just take away some of the few channels worth watching, leaving me stuck with Spanish channels I don't watch, and don't want or need. I demand a refund, **!

Cablevision has taken off the cooking channel "29". The food network is great; I can't believe you took off that channel. It is one of the better channels on cable. You keep the Spanish channel, the Korean channel, the Italian channel, and the other foreign channels that I and many people have never looked at as much as the food network. Please consider putting the food network back on. It's a great channel and has enlightened me on lots of cooking education and I do a lot of cooking for my family, I have been cooking for many years. Thank you.

Cablevision dropped Food Network and HGTV from the channel lineup with a simple explanation that "they can't reach a contract agreement". If they were to add two channels to my channel lineup, I would be charged by the hour. However, being that they can't reach a contract agreement, I simply have to deal with two of the main channels that I watch, having a "No Data Available" status. This is not fair to Cablevision subscribers like me, who pay much of our hard earned money to this monopoly. Surely, if I had a choice, I would switch to another television subscriber immediately. Cablevision is not fulfilling their promise to provide the channels that subscribers have purchased their service for.

I cannot believe Cablevision had the brass ones to take away two excellent channels, Food Network and HGTV. But here is the kicker, does everyone know they raised the rates for Cablevision in December 2009 probably knowing they were taking away two channels? Boy, are we stupid or what? We didn't even look at the bill and paid it anyway. Charging so much money for us to sit on our couch to watch TV. You know, there are other providers, Time Warner, Dish TV, etc.

I have had it with Cablevision. They drop 2 channels, and expect us to pay the same monthly price. HGTV is the only channel I really watch. I am switching my TV service provider. I am also going to deduct an amount {don't know how much yet} from my monthly bill. Let them pull out my service. I'm getting another anyway.

Cablevision has again cheated its customers by taking away channels and not reimbursing us. It's bad enough that they are a monopoly and charge exhorbitant prices for the same ** shows day after day, but to take away decent channels and not reimburse us is just plain criminal. I am paying for these channels. I was forced to buy a box from them for a monthly fee a while back and now they expect me to pay for something I'm not getting! We consumers have suffered enough. The damage that is resulting is that I'm paying for something that I am not getting.

They dropped Food Network and HGTV and are telling lies about their responsibility for doing this.

Cablevision, without announcement, has cut two channels. This monopoly has to be brought down as the greed is disgraceful. When can we expect competition for all Cable customers? It is time for choice and for them to shape up or lose customers!

Outrageous! Cablevision has removed Channel 30 and Channel 66. They report it as a negotiation failure and that Scripts Network has pulled the channels, but they offered no credit towards the $55.95 monthly fee for Family Cable. This is not the first time that Cablevision has removed a channel with no credit given to the consumer. It is certain that when Channel 30/Channel 66 return, they will be premium channels with an additional cost. Why are they allowed to reduce services and still get paid the same? Every time Cablevision removes a channel from the Family Cable group they gain monetarily and we, the consumer, lose.

On Monday, December 21st, just shortly after 7:00 pm, cable operator (Cablevision) switched programming on Channel 66 from CSPAN II to a Davidson vs. Hofstra basketball game at Madison Square Garden. The most important piece of social legislation (Healthcare Reform) of our lifetime is being debated live from the well of the Senate by the Senator from New Jersey, Bob Menendez. And the Dolan Family (who owns both Cablevision and MSG) thinks it is good business (i.e. more profitable) to switch programming to a venue they have a financial stake in, never mind it's some 4th tier basketball game. Shameful and disgraceful. The switch in programming was unconscionable. Profit over the public good, unacceptable. This wasn't even a close programming call.

Cablevision lies. Really, I signed up for the triple play package and had upgraded the cable package to silver to include the movie channels. I was quoted a promotional price. I checked my bill a few months later (I travel a lot so I don't always reconcile my bills immediately, will now) and am confused that I'm charged a rather hefty price for the silver package, almost a full $30 more a month. I sent a letter with all the documentation, no response. I called and asked for an explanation and am told it was because I didn't send documentation.

Horrible, horrible, horrible. No accountability. They blatantly lie to you, if you get someone who speaks clear English. Then if you request a supervisor, they hang up on you. Leave you on hold for 20 to 30 minutes at a time. Techs do not show up on time and disappear during the time slot for their appointment with you. Mine was in his truck eating and on his cell phone. He left and never came back to finalize the work. When the dispatcher called him, he was already in another area or town. I had waited two weeks for that appointment! Never updated my account with new phone number for months. They could not even assist me when I called as they could not locate my file or data due to no phone number listing, as this is how they pull up your account by your phone number. Cablevision has a monopoly on services in LI areas.

I ordered service and was asked to pay $70 over the phone via credit card. The payment was processed immediately. I called back and cancelled a day later. They connected me to the cancellation department who took my credit card information and told me my card would be credited back within 30 days. Since then, my money has never been credited back. I spoke to various reps and supervisors, all telling me that my refund had not been submitted and that they would submit it "today". The last supervisor I spoke with on December 2nd, Dave, told me I'd have to wait an additional 30 days (counting from the December 2nd) before I receive my money back, even though I'd requested the cancellation since November 25th.

I downgraded my TV service from silver package to family package, and the new bill was higher than the previous months'. When I called to bring it to their attention, I was told they bill a month in advance and any promotional prices had ended 15 days into the previous month. So they had to add almost double the charges to my account for phone and internet service.

I was a customer with Cablevision for more than one year and after that they had raised my bill. So, I did change to Verizon because they had good ideas in order to save some money, and my billing cycle ends on the 16th of every month. My service was disconnected on 6/18/09 morning. I called up and spoke with a gentleman to disconnect and find the nearest place to return the equipment, but he insisted on keeping equipment with us and he wanted to speak to my husband in order to stay with them. On 7/03/09, I returned the equipment because I did not want overheads or to pay the fine. Actually, my old balance was $35 and from 6/18 to 7/15, they have charged me $62.69 when I did not have the service with me. The service was cancelled on 6/18 morning. So, I hereby request to kindly consider and please help me to reduce my bill what I owe them. I truly appreciate this and am looking forward to kind justice. Thank you for the time and help.

Every time I make a payment over the internet online through their side, somehow the payment won’t get through. This happened for a second time. I called my bank and they said Cablevision returned the money and every time they charge me a $20.00 returned check fee. I don’t know if it’s with their system or if they do that to get extra money. I just want to know the explanation why one month the payment goes through and the next month it won’t. It sounds fishy.

Cablevision is one of the worst companies that I found out since 8/22/2009. We had no services for not only the internet, also the fax machine, phone line and my credit card machine. They all had the same problems. From 8/22/09 to 8/23/2009, two days straight, we had no services during the business hours. On Saturday, I spent more two hours to get in touch with their representatives. The number (866) 575-8000 two hours straight on the road, I couldn't get someone on the phone, and then I tried the (516) 364-8400. Thank God I got someone who told me that they had been facing high volume of calls and complaints. The representative told me the problem would be fixed around two hours.

I am being charged almost $400 for pay-per-view orders that are not mine. I have been fighting this since April and still they are saying that it came from my home. This is messing up my credit. I shouldn't have to pay for something that does not pertain to me.

On May 17th 2009, my service was disconnected by Cablevision for non-payment. On May 20th 2009, I authorized a withdrawal from my checking account for the full balance. My service was never reinstated. When I called again on May 31st, I was told that my check had bounced. I still had no service. Fast forward to August 22nd, I was going through the past months’ mail and I noticed a bill from Cablevision. It states I owe the money from May as well as payment for the last 3 months of service! I called Cablevision and spoke with 5 different people.

I was contacted last month by a customer service representative of Optimum/Cablevision to have my phone service switched from Verizon to Cablevision. I was told that there would be no increase in my monthly charge and that I would now have all three services for what I am currently paying now. I called today and spoke to a Nicole who advised me that my monthly bill would be increased to $151.55. I told her that is not what was told to me when the customer service representative called and convinced me to switch phone companies. I then spoke to a Miss ** who also repeated the same conversation. Once again I told them that this is not what I was told originally when they called to sell me this additional service.

I believe Cablevision has an unfair and possibly illegal business practice. This is what they are doing, based on my recent experience with them. I have had Cablevision Triple Play for a year and now I wanted to switch to another service provider. I know that it may take up to 15 days to transfer my phone number to the new company. In order to save money during that period, I wanted to cancel my TV service with Cablevision. I obviously need to keep my VOIP phone and internet service to keep my phone functioning.

I stopped the service on 6/18/09 and the CS rep told me not to return the equipment because he wanted to talk to us after a week in case I change my mind. I did not receive any call from Cablevision so I decided to return the equipment on 7/03. I also paid $100 as a payment. Now, they have charged me $92 until 07/15. All I am saying is a fair charge until the date we had the service. So, I hereby request your kind justices because I do not have a proper job and I have family of five to support. Once again, I request that you help me in this matter. Thank you.

I have been paying my cable bill through Bill Pay from my credit union for 2 years. I used to pay online myself but because my account is never current online, I couldn't pay (online, it would say I didn't owe anything but I did). Last month, they shut me off for no payment. Bill Pay sent a new check overnight and the same day, another check for June went out because it was scheduled. Even though we proved it was there by the signature on the FedEx overnight, Cablevision said it wasn't and I had to pay by debit. Those checks that they didn't have, all of a sudden, they tried to cash and couldn't, so they shut me off again and now, they want a $40 charge for that. They keep taking away channels and don't keep your account current so you get shut off and have to pay more charges. It's out of control and I wish someone could help. I tried and I can't get DirectTV where I live. I think it's unfair Cablevision can get away with this.

Daily short outages with internet and phone service. Techs have been to my home office more than 6 times in 2 months. I've been told that the problem is with the outside wiring. I've called supervisors, but they don't return my calls. I work from home on my computer and sometimes, the outages are so frequent and/or long lasting that I cannot work.

I believe Cablevision has violated FTC rules due to a "pattern of unfair or deceptive practices". On 10/7/08, I contracted Cablevision for cable, internet and telephone service. I want a refund/credit for Internet services from 12/08 to 6/09, plus any punitive damages. The death of my computer was confirmed in December 2008 by the Geek Boys at Best Buy in Union, NJ.

I have been a customer of Cablevision since 1974 and have watched the bill go from $14 a month to $59. They have cut channels without reducing the bill and hold stations hostage to get you to pay another $6/month. In particular, I use to receive channels 23, 42, 43, and 47, which were turned off in the middle of May. In order to receive those channels, they want me to pay an additional $6/month. They are not giving me a rebate for the channels I do not receive. This is robbery in plain sight. I would appreciate some relief of this situation. Thank you for all you do for consumers.

I called Cablevision questioning my bill. They advised me that they have been charging me for HBO on demand at $4.95 a month for the past months. Almost a year when I ordered Starz, I cancelled on demand and kept only regular HBO channels. I no longer needed the on demand option at $4.95. Cablevision never stopped charging me!

Since late 2008, every time we have bad weather (wind, rain, snow or ice) our telephone service goes bad. Calls got cut out and/or receiver/caller can't hear the other. Internet service also slows down. We have constantly complained and they keep coming to adjust or change things inside, never outside when we keep telling them is always when we have bad weather.

We were moving and company made an appointment to pick up equipment between 8 am and 6 pm. I called midday to see if I could leave the equipment in the vestibule. They suggested it was not a good idea and told me the appointment was 8 am to 8 pm. They never showed up. I called to see what happened and they told me the appointment was scheduled for June 10. Impossible because I was moving on May 30 and when I called on May 29 for the pick up, they had me scheduled. They refused to pick up the equipment at my new address and told me I had to mail it. They refused to pay postage or send me a box so I had to pack the equipment up myself and send it UPS. I am deducting the UPS charges from my last bill. These people are unconscionable. They told me if they didn't receive their equipment they would charge me $180 per box and we had two.

My cable service was interrupted, because my payment did not reach Cablevision by the due date. I paid the bill to have the service restored. A few hours later, my cable suddenly stopped working. I set up an appointment for a technician to come to my home, because the troubleshooting over the phone was unsuccessful. I was given a "choice" of appointment times and chose the following day (a Sunday) from 11am-2pm (This was the soonest time I could choose.). I rescheduled very important plans to stay home and wait for the technician who never came.

I was notified by Cablevision that I can't get cable due to an outstanding bill, which was under my name. I discovered that someone else had updated it by using my name and S.S. number. I immediately made a police report, a federal trade commission report and faxed it over to Cablevision as well as my S.S., driver’s license, and proof of address during the time said person had service. I dealt with Maria from Cablevision. What makes this so outrageous is the person was able to call to get service under my name, but I have to go to Cablevision to show all my documents and still unable to get this matter resolved off my name. What more do I have to do to get this matter resolved?

Around 5:30 PM today (June 3, 2009) we were harassed by a Cablevision salesman who insisted on hooking us back up to cablevision, despite two adult household members specifically stating multiple times that we were not interested. The salesman refused to leave our property. The damage is mainly emotional as we are being harassed by both phone calls and visits. We have asked Cablevision to stop contacting us and we are on the do not call registry. Despite the requests, Cablevision refuses to cease this harassment.

I called Cablevision 5/23/09 to upgrade my service from digital to HD. I was told there would be no charge for the new (HD) box. I called back the same day (5/23) and ordered the HD cable box. The young man I spoke with informed me there would be an additional monthly charge of $9.95, when I told him that the first young man said "there is no additional charge" he (2nd fellow) said "he misspoke". I went ahead and ordered the darn thing anyway. This young man wanted to sell me everything they had and I kept telling him no.

I am a disabled woman and I live off my SSI. My grandchildren came to visit me from Florida for 1 week, and one of them ordered PPV, but instead of just ordering and watching, he kept ordering every 3 minutes. Now, I got $300.00 when I called Cablevision and spoke to Juan in customer service. He connected me to Gabriel. Gabriel told me to pay $225.00, that’s my original bill of $74.00 plus a portion of the PPV movies and he would credit the rest of the PPV movies. That was the arrangement. I received a bill for $309.00 and I called them back. First, they said they will email him and he would call me back. He never did. Then another customer service representative told me that my bill includes a past bill for the PPV movies, which Gabriel told me he had given me credit for. I understand that it was my grandson that did it, but then why did he tell him he would do this arrangement and not honor it. All conversations we had is in their system.

Same complaint as Kathleen of Bedminster. I pay Cablevision over $54 a month. Now, they say unless I pay extra each month for the rental of their digital cable box, I will lose 15 more channels. I think the rental fee for the box is another $5 a month (might be $6). I don't want to spend $60 a month to watch TV. I guess I'll take them up on their free offer for 1 year and hope that Fios comes to my area during that time. If Cablevision wants to reduce my access by 15 channels, they should reduce my monthly bill. BTW, since I started with Cablevision, I'll be down 30 channels and paying over $10 more per month than I was paying. I understand all the dish equipment I see on the rooftops now.

I just received notice that by the end of this month, another 15, yes, 15 channels will be removed unless we switch to digital with them - they offered the box free for a year but there is no notice on what prices will be after that time frame. They already removed 10 channels last May causing an uproar. I do not want to switch to digital nor do I want to be forced to. They raised prices when they took those channels away too! That is not good to consumers and not fair in a recession. I don't travel now so I watch more TV - but now they will take most of what I watch for pleasure away! I cannot afford this and what they are doing at this time is very, very, very wrong.

During my triple play with Cablevision, I told them that I won't be able to afford the regular rate price, cable TV family basic, $49.95, IO channels $10.95, IO box $6.50. =$71.06; Internet $44.95; phone $34.95; total =$135.96. I told them that I'm on a government low fixed monthly income but they don't care. They never even tried to give any promotion. They talk to me like they want to get rid of me. I told them many times that I don't have $135.96 and I never will have that amount in my budget to give them but Cablevision doesn't care.

They lied to me! I called to get the triple play service and this guy told me that I will have this package plus free Spanish channels and movie channels for 110 dollars a month. I paid my first bill to the installation guy for the amount of $110 but after the first month, my payment was $150.00?? I called customer services but they didn't know what to do. They said that I was paying more for the extra channels that I have but I keep telling them that one of them guys sold me that package and it wasn't my fault. They just don't know what to say and sometimes they just hung up. I cancelled the services but now I have to pay for three months of $150 each. I don't know where to complain about this matter.

We moved out of our house into my in-law's house. We are both Cablevision/Optimum customers and we wanted to switch our e-mail accounts on to their account. I called in advance to see if this was possible and the guy I talked to said this was a very easy process... Well after spending several total hours on the phone, we were finally able to get the e-mails transferred. With one major problem, they deleted my existing account to set up the new one and in doing so, wiped out everything I had saved including very valuable information I had regarding our new home that is currently being built. I was basically told that nothing could be done, have a nice day! The guy on the phone even had the nerve to ask, "Is there anything else I can help you out with today?" I was very misinformed by the one rep Allen ** who never asked me about any saved files I had saved. I trusted everything would go well since they are the customer service reps and they should know the questions to ask and correct steps to follow in order to ensure proper service that I have been paying for! I lost many valuable e-mails that I had save in file folders that can never be retrieved!

i was out on disibity and just return to work. we are paid monthly on the 26. i asked cablevison to allow me the 3 days and the rep was rude and not willing to helpp me, when i asked for a supervisior, she wasn't very friendly either. her reply was you need to pay it or you will have to pay the fee.

I recently subscribed to cablevision for simple high speed internet & Basic cable (the 20 channel cheap deal). The first 3 times I called and asked for pricing the reps insisted that the cheapest package available for my area would total $112 a month for cable/internet. I asked each time, multiple times, for JUST BASIC CABLE - the cheapest possible service and they insisted that was it. I looked at their website and found the basic cable Family package was something like $49 for regular channels and $19.95 for the Broadcast Basic. I called back and tested the rep who (barely spoke any english) insisted that the info the previous reps told me was correct - $112/mo even though I stated that I wanted the basic cable package with only 20 channels. I then asked what about the basic cable advertised on the internet for $19.95?

I recently moved into a building that was only recently built. I used to have Time Warner, but was told that only Cablevision could be used in this area. I called to set up service, only to be told that the Landlord has not set up our building for cable. i called my Landlord, and he says not only has the building already been set up with Cablevision, but they have already come out and done some wiring on the roof for the cable.

Frequent lost of service with each thunderstorm, last lost of service on 7/23/08, called cablevision @ approx 12:30 pm to report outage, no record of any outage, must set up service call. My husband in hospital, could no sit home all day Friday, besides I knew it was a outage. Called Thursday am, still no outage reported. Set up tech service for Monday 7/28/08 between 2pm & 5pm. Thursday pm called Cablevision, finally reported as a outage, service finally restored sometime Friday. Digital box in Master bedroom malfunctioning, channels scrambled.

Ordered MLB Extra Innings on April 6, 2008. Advertised as access to Major League Baseball games nationwide. System has not worked since ordered. Several attempts at repairs have resulted in no change. Some games received, most not. Difficult to get in touch with Cablevision due to caller volume. Any help would be appreciated. Baseball season almost halfway over.

I spoke in the phone with a employee to conect a phone and cable. They came to the house and did conection. I do not have a computer and they charging me for online conection. Two week after conectoin I recive a bill for $168.27. Then I call the company and tell thn to desconected because I can not afford and they still charge me.

Triple Play Fiasco...Tried to add optimum voice to existing cable and internet....Nothing but problems for 15 days and counting. Lost TV data, internet & phone service. On 5/5/08 I called to change cable from silver package to extended family package and add optimum voice for the triple play. That same evening 2 TV sets lost TV data 1 TV set was fine. Reported issue and after an hour of trouble shooting with technician on the phone they needed to escalate & promised a call back. No call back. I called back & another technician tried to troubleshoot for another wasted hour on the phone & would escalate again.

previous complaint issues please refer attorney

For several months there is a ver y weak transmeter for the cable phone line...tast night it was next to nothing the cable verified this for me... Last week there was a techincan here for over two hours in my home and the garage where the cable equipemnbt is for the building. I specifed no access today the tech called me on his cell ohone three times was arrogrant and when i called cable they didnot even know abut the circumstances,

On March 16 I called to have service set up for internet cable and phone , at new address starting March 30th scheduled b/ 2pm - 4pm. requesting two cable converter boxes , one regular one for HDTV.

I have been getting charged for HBO on demand since November 2006. I only ordered it for 1 movie and they never took it off. They would only credit me for 3 months of the time for HBO on demand.

On 12/17/07, I had Triple Play Plan installed. It was supposed to be $99.00 a month for service, and I was billed $276.00. The advertisement said that you could keep your present tel. number and service and pay only $99.00 a month for the 3 services: Optimum Voice, Cable and internet service. When I called about the invoice, they said that I was billed a month in advance, plus added $70.43 for cable, $43.48 for online, and $86.28 for the phone--instead of the advertised $29.95 ea. a month. I had the service disconnected and gave their modem back. The paper they sent prior said that my reg. cable bill was $89.00, and I could save money by the Triple Play by including the phone and cable package for only $99.00 a month. That's what I thought I was getting. I'm trying to cut corners on my finances, as it's hard to pay astronomical amounts for these things. Instead, I'm received a huge bill that I was told I had to pay or they would put me into collection, which I've never experienced, and don't want to. Since I only had the service 2 weeks, I feel that my money should be refunded because they lied about the amount they quoted to me, and their advertisement is a total fraud!

I called Cablevision to make them aware that one of the cable boxes was not functioning. I then asked if I could be credited for the time that I was unable to use the box. I was told by this representative that they could not give me any credit because I should have called it in sooner. In explained to the representative that I work and didn't really have the time to call it in. I have been doing business with Cablevision for over ten years, and I did not like the way I was treated today. I have paid Cablevision over $400 in the past month, and was told that the bill was prorated. I have not seen that happen yet. I asked to speak to a supervisor and was told that I could not speak to one. I felt like I was giving my money to a company that doesn't have any respect for me. If someone could look into this matter I would be forever thankful.

Cable vision offered me a $14.99 a month deal for phone and cable services without notifying me that it was only for 1 year. I had to change my home phone number, make holes in the walls for the cable installation etc. In 1 year my cable service increased by 25% and now they want to increase my phone and internet by 45 dollars. After the numerous phone calls they offered only $20 dollars off my bill. I only want my offer of $14.99 to be extended based on all the inconveniences that I had been through for the past year. I want people to be aware that their bill will double in a year if they decide to switch to a cablevision. Also their customer service is terrible!