Altice USA Reviews

I was a customer with Cablevision for more than one year and after that they had raised my bill. So, I did change to Verizon because they had good ideas in order to save some money, and my billing cycle ends on the 16th of every month. My service was disconnected on 6/18/09 morning. I called up and spoke with a gentleman to disconnect and find the nearest place to return the equipment, but he insisted on keeping equipment with us and he wanted to speak to my husband in order to stay with them. On 7/03/09, I returned the equipment because I did not want overheads or to pay the fine. Actually, my old balance was $35 and from 6/18 to 7/15, they have charged me $62.69 when I did not have the service with me. The service was cancelled on 6/18 morning. So, I hereby request to kindly consider and please help me to reduce my bill what I owe them. I truly appreciate this and am looking forward to kind justice. Thank you for the time and help.

Every time I make a payment over the internet online through their side, somehow the payment won’t get through. This happened for a second time. I called my bank and they said Cablevision returned the money and every time they charge me a $20.00 returned check fee. I don’t know if it’s with their system or if they do that to get extra money. I just want to know the explanation why one month the payment goes through and the next month it won’t. It sounds fishy.

Cablevision is one of the worst companies that I found out since 8/22/2009. We had no services for not only the internet, also the fax machine, phone line and my credit card machine. They all had the same problems. From 8/22/09 to 8/23/2009, two days straight, we had no services during the business hours. On Saturday, I spent more two hours to get in touch with their representatives. The number (866) 575-8000 two hours straight on the road, I couldn't get someone on the phone, and then I tried the (516) 364-8400. Thank God I got someone who told me that they had been facing high volume of calls and complaints. The representative told me the problem would be fixed around two hours.

I am being charged almost $400 for pay-per-view orders that are not mine. I have been fighting this since April and still they are saying that it came from my home. This is messing up my credit. I shouldn't have to pay for something that does not pertain to me.

On May 17th 2009, my service was disconnected by Cablevision for non-payment. On May 20th 2009, I authorized a withdrawal from my checking account for the full balance. My service was never reinstated. When I called again on May 31st, I was told that my check had bounced. I still had no service. Fast forward to August 22nd, I was going through the past months’ mail and I noticed a bill from Cablevision. It states I owe the money from May as well as payment for the last 3 months of service! I called Cablevision and spoke with 5 different people.

I was contacted last month by a customer service representative of Optimum/Cablevision to have my phone service switched from Verizon to Cablevision. I was told that there would be no increase in my monthly charge and that I would now have all three services for what I am currently paying now. I called today and spoke to a Nicole who advised me that my monthly bill would be increased to $151.55. I told her that is not what was told to me when the customer service representative called and convinced me to switch phone companies. I then spoke to a Miss ** who also repeated the same conversation. Once again I told them that this is not what I was told originally when they called to sell me this additional service.

I believe Cablevision has an unfair and possibly illegal business practice. This is what they are doing, based on my recent experience with them. I have had Cablevision Triple Play for a year and now I wanted to switch to another service provider. I know that it may take up to 15 days to transfer my phone number to the new company. In order to save money during that period, I wanted to cancel my TV service with Cablevision. I obviously need to keep my VOIP phone and internet service to keep my phone functioning.

I stopped the service on 6/18/09 and the CS rep told me not to return the equipment because he wanted to talk to us after a week in case I change my mind. I did not receive any call from Cablevision so I decided to return the equipment on 7/03. I also paid $100 as a payment. Now, they have charged me $92 until 07/15. All I am saying is a fair charge until the date we had the service. So, I hereby request your kind justices because I do not have a proper job and I have family of five to support. Once again, I request that you help me in this matter. Thank you.

I have been paying my cable bill through Bill Pay from my credit union for 2 years. I used to pay online myself but because my account is never current online, I couldn't pay (online, it would say I didn't owe anything but I did). Last month, they shut me off for no payment. Bill Pay sent a new check overnight and the same day, another check for June went out because it was scheduled. Even though we proved it was there by the signature on the FedEx overnight, Cablevision said it wasn't and I had to pay by debit. Those checks that they didn't have, all of a sudden, they tried to cash and couldn't, so they shut me off again and now, they want a $40 charge for that. They keep taking away channels and don't keep your account current so you get shut off and have to pay more charges. It's out of control and I wish someone could help. I tried and I can't get DirectTV where I live. I think it's unfair Cablevision can get away with this.

Daily short outages with internet and phone service. Techs have been to my home office more than 6 times in 2 months. I've been told that the problem is with the outside wiring. I've called supervisors, but they don't return my calls. I work from home on my computer and sometimes, the outages are so frequent and/or long lasting that I cannot work.

I believe Cablevision has violated FTC rules due to a "pattern of unfair or deceptive practices". On 10/7/08, I contracted Cablevision for cable, internet and telephone service. I want a refund/credit for Internet services from 12/08 to 6/09, plus any punitive damages. The death of my computer was confirmed in December 2008 by the Geek Boys at Best Buy in Union, NJ.

I have been a customer of Cablevision since 1974 and have watched the bill go from $14 a month to $59. They have cut channels without reducing the bill and hold stations hostage to get you to pay another $6/month. In particular, I use to receive channels 23, 42, 43, and 47, which were turned off in the middle of May. In order to receive those channels, they want me to pay an additional $6/month. They are not giving me a rebate for the channels I do not receive. This is robbery in plain sight. I would appreciate some relief of this situation. Thank you for all you do for consumers.

I called Cablevision questioning my bill. They advised me that they have been charging me for HBO on demand at $4.95 a month for the past months. Almost a year when I ordered Starz, I cancelled on demand and kept only regular HBO channels. I no longer needed the on demand option at $4.95. Cablevision never stopped charging me!

Since late 2008, every time we have bad weather (wind, rain, snow or ice) our telephone service goes bad. Calls got cut out and/or receiver/caller can't hear the other. Internet service also slows down. We have constantly complained and they keep coming to adjust or change things inside, never outside when we keep telling them is always when we have bad weather.

We were moving and company made an appointment to pick up equipment between 8 am and 6 pm. I called midday to see if I could leave the equipment in the vestibule. They suggested it was not a good idea and told me the appointment was 8 am to 8 pm. They never showed up. I called to see what happened and they told me the appointment was scheduled for June 10. Impossible because I was moving on May 30 and when I called on May 29 for the pick up, they had me scheduled. They refused to pick up the equipment at my new address and told me I had to mail it. They refused to pay postage or send me a box so I had to pack the equipment up myself and send it UPS. I am deducting the UPS charges from my last bill. These people are unconscionable. They told me if they didn't receive their equipment they would charge me $180 per box and we had two.

My cable service was interrupted, because my payment did not reach Cablevision by the due date. I paid the bill to have the service restored. A few hours later, my cable suddenly stopped working. I set up an appointment for a technician to come to my home, because the troubleshooting over the phone was unsuccessful. I was given a "choice" of appointment times and chose the following day (a Sunday) from 11am-2pm (This was the soonest time I could choose.). I rescheduled very important plans to stay home and wait for the technician who never came.

I was notified by Cablevision that I can't get cable due to an outstanding bill, which was under my name. I discovered that someone else had updated it by using my name and S.S. number. I immediately made a police report, a federal trade commission report and faxed it over to Cablevision as well as my S.S., driver’s license, and proof of address during the time said person had service. I dealt with Maria from Cablevision. What makes this so outrageous is the person was able to call to get service under my name, but I have to go to Cablevision to show all my documents and still unable to get this matter resolved off my name. What more do I have to do to get this matter resolved?

Around 5:30 PM today (June 3, 2009) we were harassed by a Cablevision salesman who insisted on hooking us back up to cablevision, despite two adult household members specifically stating multiple times that we were not interested. The salesman refused to leave our property. The damage is mainly emotional as we are being harassed by both phone calls and visits. We have asked Cablevision to stop contacting us and we are on the do not call registry. Despite the requests, Cablevision refuses to cease this harassment.

I called Cablevision 5/23/09 to upgrade my service from digital to HD. I was told there would be no charge for the new (HD) box. I called back the same day (5/23) and ordered the HD cable box. The young man I spoke with informed me there would be an additional monthly charge of $9.95, when I told him that the first young man said "there is no additional charge" he (2nd fellow) said "he misspoke". I went ahead and ordered the darn thing anyway. This young man wanted to sell me everything they had and I kept telling him no.

I am a disabled woman and I live off my SSI. My grandchildren came to visit me from Florida for 1 week, and one of them ordered PPV, but instead of just ordering and watching, he kept ordering every 3 minutes. Now, I got $300.00 when I called Cablevision and spoke to Juan in customer service. He connected me to Gabriel. Gabriel told me to pay $225.00, that’s my original bill of $74.00 plus a portion of the PPV movies and he would credit the rest of the PPV movies. That was the arrangement. I received a bill for $309.00 and I called them back. First, they said they will email him and he would call me back. He never did. Then another customer service representative told me that my bill includes a past bill for the PPV movies, which Gabriel told me he had given me credit for. I understand that it was my grandson that did it, but then why did he tell him he would do this arrangement and not honor it. All conversations we had is in their system.

Same complaint as Kathleen of Bedminster. I pay Cablevision over $54 a month. Now, they say unless I pay extra each month for the rental of their digital cable box, I will lose 15 more channels. I think the rental fee for the box is another $5 a month (might be $6). I don't want to spend $60 a month to watch TV. I guess I'll take them up on their free offer for 1 year and hope that Fios comes to my area during that time. If Cablevision wants to reduce my access by 15 channels, they should reduce my monthly bill. BTW, since I started with Cablevision, I'll be down 30 channels and paying over $10 more per month than I was paying. I understand all the dish equipment I see on the rooftops now.

I just received notice that by the end of this month, another 15, yes, 15 channels will be removed unless we switch to digital with them - they offered the box free for a year but there is no notice on what prices will be after that time frame. They already removed 10 channels last May causing an uproar. I do not want to switch to digital nor do I want to be forced to. They raised prices when they took those channels away too! That is not good to consumers and not fair in a recession. I don't travel now so I watch more TV - but now they will take most of what I watch for pleasure away! I cannot afford this and what they are doing at this time is very, very, very wrong.

During my triple play with Cablevision, I told them that I won't be able to afford the regular rate price, cable TV family basic, $49.95, IO channels $10.95, IO box $6.50. =$71.06; Internet $44.95; phone $34.95; total =$135.96. I told them that I'm on a government low fixed monthly income but they don't care. They never even tried to give any promotion. They talk to me like they want to get rid of me. I told them many times that I don't have $135.96 and I never will have that amount in my budget to give them but Cablevision doesn't care.

They lied to me! I called to get the triple play service and this guy told me that I will have this package plus free Spanish channels and movie channels for 110 dollars a month. I paid my first bill to the installation guy for the amount of $110 but after the first month, my payment was $150.00?? I called customer services but they didn't know what to do. They said that I was paying more for the extra channels that I have but I keep telling them that one of them guys sold me that package and it wasn't my fault. They just don't know what to say and sometimes they just hung up. I cancelled the services but now I have to pay for three months of $150 each. I don't know where to complain about this matter.

We moved out of our house into my in-law's house. We are both Cablevision/Optimum customers and we wanted to switch our e-mail accounts on to their account. I called in advance to see if this was possible and the guy I talked to said this was a very easy process... Well after spending several total hours on the phone, we were finally able to get the e-mails transferred. With one major problem, they deleted my existing account to set up the new one and in doing so, wiped out everything I had saved including very valuable information I had regarding our new home that is currently being built. I was basically told that nothing could be done, have a nice day! The guy on the phone even had the nerve to ask, "Is there anything else I can help you out with today?" I was very misinformed by the one rep Allen ** who never asked me about any saved files I had saved. I trusted everything would go well since they are the customer service reps and they should know the questions to ask and correct steps to follow in order to ensure proper service that I have been paying for! I lost many valuable e-mails that I had save in file folders that can never be retrieved!

i was out on disibity and just return to work. we are paid monthly on the 26. i asked cablevison to allow me the 3 days and the rep was rude and not willing to helpp me, when i asked for a supervisior, she wasn't very friendly either. her reply was you need to pay it or you will have to pay the fee.

I recently subscribed to cablevision for simple high speed internet & Basic cable (the 20 channel cheap deal). The first 3 times I called and asked for pricing the reps insisted that the cheapest package available for my area would total $112 a month for cable/internet. I asked each time, multiple times, for JUST BASIC CABLE - the cheapest possible service and they insisted that was it. I looked at their website and found the basic cable Family package was something like $49 for regular channels and $19.95 for the Broadcast Basic. I called back and tested the rep who (barely spoke any english) insisted that the info the previous reps told me was correct - $112/mo even though I stated that I wanted the basic cable package with only 20 channels. I then asked what about the basic cable advertised on the internet for $19.95?

I recently moved into a building that was only recently built. I used to have Time Warner, but was told that only Cablevision could be used in this area. I called to set up service, only to be told that the Landlord has not set up our building for cable. i called my Landlord, and he says not only has the building already been set up with Cablevision, but they have already come out and done some wiring on the roof for the cable.

Frequent lost of service with each thunderstorm, last lost of service on 7/23/08, called cablevision @ approx 12:30 pm to report outage, no record of any outage, must set up service call. My husband in hospital, could no sit home all day Friday, besides I knew it was a outage. Called Thursday am, still no outage reported. Set up tech service for Monday 7/28/08 between 2pm & 5pm. Thursday pm called Cablevision, finally reported as a outage, service finally restored sometime Friday. Digital box in Master bedroom malfunctioning, channels scrambled.

Ordered MLB Extra Innings on April 6, 2008. Advertised as access to Major League Baseball games nationwide. System has not worked since ordered. Several attempts at repairs have resulted in no change. Some games received, most not. Difficult to get in touch with Cablevision due to caller volume. Any help would be appreciated. Baseball season almost halfway over.

I spoke in the phone with a employee to conect a phone and cable. They came to the house and did conection. I do not have a computer and they charging me for online conection. Two week after conectoin I recive a bill for $168.27. Then I call the company and tell thn to desconected because I can not afford and they still charge me.

Triple Play Fiasco...Tried to add optimum voice to existing cable and internet....Nothing but problems for 15 days and counting. Lost TV data, internet & phone service. On 5/5/08 I called to change cable from silver package to extended family package and add optimum voice for the triple play. That same evening 2 TV sets lost TV data 1 TV set was fine. Reported issue and after an hour of trouble shooting with technician on the phone they needed to escalate & promised a call back. No call back. I called back & another technician tried to troubleshoot for another wasted hour on the phone & would escalate again.

previous complaint issues please refer attorney

For several months there is a ver y weak transmeter for the cable phone line...tast night it was next to nothing the cable verified this for me... Last week there was a techincan here for over two hours in my home and the garage where the cable equipemnbt is for the building. I specifed no access today the tech called me on his cell ohone three times was arrogrant and when i called cable they didnot even know abut the circumstances,

On March 16 I called to have service set up for internet cable and phone , at new address starting March 30th scheduled b/ 2pm - 4pm. requesting two cable converter boxes , one regular one for HDTV.

I have been getting charged for HBO on demand since November 2006. I only ordered it for 1 movie and they never took it off. They would only credit me for 3 months of the time for HBO on demand.

On 12/17/07, I had Triple Play Plan installed. It was supposed to be $99.00 a month for service, and I was billed $276.00. The advertisement said that you could keep your present tel. number and service and pay only $99.00 a month for the 3 services: Optimum Voice, Cable and internet service. When I called about the invoice, they said that I was billed a month in advance, plus added $70.43 for cable, $43.48 for online, and $86.28 for the phone--instead of the advertised $29.95 ea. a month. I had the service disconnected and gave their modem back. The paper they sent prior said that my reg. cable bill was $89.00, and I could save money by the Triple Play by including the phone and cable package for only $99.00 a month. That's what I thought I was getting. I'm trying to cut corners on my finances, as it's hard to pay astronomical amounts for these things. Instead, I'm received a huge bill that I was told I had to pay or they would put me into collection, which I've never experienced, and don't want to. Since I only had the service 2 weeks, I feel that my money should be refunded because they lied about the amount they quoted to me, and their advertisement is a total fraud!

I called Cablevision to make them aware that one of the cable boxes was not functioning. I then asked if I could be credited for the time that I was unable to use the box. I was told by this representative that they could not give me any credit because I should have called it in sooner. In explained to the representative that I work and didn't really have the time to call it in. I have been doing business with Cablevision for over ten years, and I did not like the way I was treated today. I have paid Cablevision over $400 in the past month, and was told that the bill was prorated. I have not seen that happen yet. I asked to speak to a supervisor and was told that I could not speak to one. I felt like I was giving my money to a company that doesn't have any respect for me. If someone could look into this matter I would be forever thankful.

Cable vision offered me a $14.99 a month deal for phone and cable services without notifying me that it was only for 1 year. I had to change my home phone number, make holes in the walls for the cable installation etc. In 1 year my cable service increased by 25% and now they want to increase my phone and internet by 45 dollars. After the numerous phone calls they offered only $20 dollars off my bill. I only want my offer of $14.99 to be extended based on all the inconveniences that I had been through for the past year. I want people to be aware that their bill will double in a year if they decide to switch to a cablevision. Also their customer service is terrible!

The reason for my contacting you is because of a situation regarding my cable bill. I share this bill with two other people who were renting a room with me. Back in October of 2007, one of my renters had to move unexpectedly, thereby causing me to get behind in my bills. I did get the bill paid; it just wasn't by the due date. Cablevision always sent me a notice to let me know that I had until a specific date to pay said bill or the service would be interrupted. The last notice I received from them was for an interruption in service for January 9th unless they received 175.00, which I paid. New bills for my account are generated on the 15th of the month; today is the 15th and a new bill was generated putting my account one month overdue. When I spoke with a rep I was told that I had until the 17th of this month to pay the overdue bill. I explained that I could pay half by then and the balance on the 23rd of this month.

I have been having problems with my TVcable service. There have been technical problems with the sound, and more recently, complete signal loss of both sound and picture on many channels. When I call Cablevision customer service, they say they have not had reports of problems in my area. This is a total and deliberate lie, since I have confirmed with several other customers in the area that they are having the same problems.

I am ordering Optimum 3in1 package from Cablevision. The appointment for installation was at 12/22/07 between 11-2. The guy came around 11:45 and spent 1hour, 30 min. to connect the internet, without success. He left the mess, disconnected the phone and was gone. In another hour came another guy. He connected the internet (2 hours time) and also tried to leave, but I stopped him and asked about the phone and TV. He was surprised and unready for answer. He asked if the guy who came before him brought another cable box? I said no. He said he will be back soon, but he left for the day, leaving my phone disconnected. I spent about 2 hours waiting for somebody to fix my phone and install new box without result. After that I called Cablevision and explained the situation. Answer was: The guys left for the day, and we can't help you today.

I have had disrupted service with Cablevision since the beginning of October. This is my second complaint with consumer affairs and the BBB. The problem has yet to be resolved. Cablevision continues to send techs to my house, and they have all said the same thing, the problem is outside; however it still has not been fixed. I am not concerned anymore with my account being credited, I just want my service. That's it! This is not how business should be conducted. Cablevision is not upholding their end of the business agreement, as far as a customer getting good service. Especially not after a month and a half.

On 11/2 at 5:30 I went to go on the Internet and received internet could not be displayed. This is the not the first time that this happened. All of the lights on my modem were showing that I should not be experiencing a problem. Last month, this happened periodically and when I called they said that my modem was quite old and should be replaced. I stood online for hours, installed the modem, took several hours and was told this would remify the problem. At that time the operator said it was my modem for sure b/c the signal was VERY strong. Last evening, the operator said now it was not the modem but the signal. Each time I call they give me another excuse and it causes me to be inconvienced and loose time away from my employment, as I use the internet for work.

My bill was due in the amount of $88.09. I usually make the payment with my Visa check card, but I had trouble on the phone making the payment, and I stay on for half hour for assistant, so I made the payment on line and my cable was canceled. My payment was due 6/29/2007. I paid 6/29/2007.

In January 2007 I requested to have my phone number ported. An appt. was made and the tech told me he was given the wrong info and was not informed to port a number. Again, in February a second appointment was made to port the same number, again my time was wasted and the tech said he was not told port the number. On several occasions from January -April 2007 I requested to have a manager to phone me, they never did.

service cut-off and correspondence about past dues.

In feburary I try to acess my Email and could not I call the cable company to find out why I wasn't geting acess to my Email and was told I had pay my cable bill before I can get acess to my Email, I told the person I spoke to that I paid my bill she said her record did not show I paid and I must pay. I paid $200.00 of about a $300.00 bill but I still could not get acess, so I called again and was told I have pay off the bill I when ahead pay $180.00 because they said other month,s was added, by that time they have received the first bill I did pay along with the $380.00 I was asked to pay they took over seven hundred dollars, so I call them up and told them they have to reimburse my money they said I have prove from the bank because I had two overdraft and ask for the reimburse for my overdraft payment, anyhow I sent the letters to them when I call back to when I was getting I was told they do not reimburse money it is kept for future bills.

since Dec. 06 we have had many problems with our services such as no telephone line constant, internet not connecting to motum and not working and pixtalation problems on our tv. we are told so many times it would be fixed after they reset our motum and still doesnt work properly. i want a credit for the 2 months i have had problems. this is a constant issue. i was told to swap out my motum which we did and it is still not working very good. it is a little better but we are still experiencing problems. we are constantly on hold for 37- 55 min at a time. our cell phone bills are higher now becuause we have to keep calling in. please help me get a credit for these two months we have had nothing but problems and aggravation. i cannot deal with this anymore. thank you so much.

We will have no phone, tv or internet service.

Dropped calls and business call interruption.

$200 in charges.