Altice USA Reviews

After calling this company FOUR times this week because my internet/wifi keeps shutting off, they told me the earliest appointment they could get to come check it out would be next Thursday (it’s currently Saturday). I explained that at the moment I’m working two jobs from home and need to use my internet in order to teach. I was told “that’s not my problem”. Obviously furious, I then said I want to cancel my services with this horrendous company and I was transferred (hung up on). I will be switching to Verizon Fios... Unless you want slow overpriced internet connection, I suggest you take your business elsewhere as well!

Never ever take any service from this company. Totally garbage. I am suffering from their horrible service from last 1 year and till now they have never fixed the internet. The service guy told me that you as a customer don't have any choice as this is the only fast internet service in my area. Indirectly he was saying do whatever you want to do, but Optimum will not going to fix anything.

No customer service whatsoever. You can't even get any one on the phone when you call. After you try 5 times or more.. You get for what you pay for nothing! T.v future not good at all. Everyone at home hates me for leaving fios!

Good service with a great price. No problems. Customer service is good as well. The only problem I have is that they reboot the system at 2am and I am usually doing work at night and then my WIFI connection goes down as the router is rebooting.

Better than average customer service. They used to be Optimum but Dolan sold out! Their pricing has something to be desired but overall they do the job consistently and in good taste! We live in Bayville NY and we get a lot of wind, so consistency is priority one!

The service is often intermittent and trying to contact a real human to speak to is very time consuming. I have stayed on hold up to 2 hours in the past. I don't receive credit for the time I don't have service for several days at a time. My speeds are nominal at best for the price I'm currently paying.

The base software for the remotes is poor and at best the minimal. Most service providers have a remote that can operate the tv and another device like the sound system, but not Altice Suddenlink. Most service providers have detail information on recorded and available shows like when the show first aired, when it was recorded, etc, but not altice suddenlink. The search feature is basic as well. A search cannot be performed for an actor or a show if I know part of the name, I need to know the entire name. I also cannot post for future shows to record unless they are currently listed in the schedule for this period. All these features are not in the altice suddenlink but are expected by users as they are basic to other providers.

I called to cancel my service on the 20th of November and the bank mistakenly paid my cable bill on the 22nd as they did every month because I forgot to stop payment. When I called to ask for a refund, they said they can only give me less than half of what I paid back and couldn't explain to me where the other half of the money went. After an hour on the phone I finally received a ref# for the full amount back. I called a week later to ask about the refund and they said there was no such ref#. When I asked to speak to a manager, they said there was no such person. I'm still waiting for a refund and have made zero progress toward getting one back. They are very quick to send a late payment notice when people dont pay but very slow to give money back when required. What a nightmare.

After 27 years, I am completely appalled by the lack of integrity, the government is allowing such theft to occur. I am one of many that has been hit with an $80 charge that was not verbally discussed. They delivered a new modem for the 5G service which is an additional monthly charge, the box was bad.... they made an appointment to bring me a new box, which they never showed up for. I should have known the appointment window was from 8am to 7pm- using covid as an excuse. A week later they finally send a tech to literally swap the bad box for a good one- which he told me straight up- that Altice knew the box was bad - the new technology of 5G is glitching (probably because it was made in China)- He NEVER told me to sign anything and NEVER VERBALLY TOLD ME ABOUT $80 service charge-

Called to relocate cable to the original location of my TV. Told if I pay $8/month “protection fee” it would cover the $80 charge for relocation. All tech had to do was find the wire and hook up jack. I get my bill and it has the $8 plus $80. I was told by 3 people and hung up when I made the appointment that the $8 covers the service charge. I speak to rep in customer service and I get told $8 protection fee does not cover the $80 service charge. These people are straight up criminals and should be renamed Criminalvison. I have had nothing but issues with them. I said then pull the tapes of when I called bc 3 employees I spoke to all said the protection fee covers the service fee. All I get told is “sir, sorry but nothing we can do”. STAY AWAY from this company!

The following complaint is very common if you look at Altice-Cablevision reviews. They certainly operate outside of any laws that govern their industry services. My complaint was not only on my behalf but to help all other consumers who are suffering during a pandemic. I initially reached out to them Mar 2020 when the Gov of NJ declared a state of emergency along with that emphasizing price gouging which is prices on product or service that has been raised by 10% or greater after the instituted state of emergency.

I called Cablevision to protest what most people would consider to be double-billing, but what Cablevision calls a “surcharge.” They’re surcharging for sports which are broadcast on channels included in a package we’re already paying for, and for broadcast channels included in every package. That’s like, if you go into a restaurant and order a hamburger w/fries, they also bring out a steak you didn’t order, don’t want and didn’t eat, and when the bill comes, they “surcharge” for the steak and the fries. Calls to corporate result in the canned “surcharge” speech, and you’re told you can always cut down to the very basic package if you don’t want to watch sports. I wish I could find an attorney to file a class action lawsuit. If our towns allowed competition, these abuses would slow down, if no.

Since being convinced to switch to Altice, service and overall reception have been awful. Customer service personnel are often rude, unknowledgeable and unhelpful. Tech support is non existent. Do not use this device.

Computer was running slow. Spoke with representative who told me I probably needed modem replaced. Told me no charge. Scheduled appointment between 8 and 11. No one showed. Recording told me person would be there by 3. No show. Called again and recording told me could not make it today. Wasted whole day waiting for service person.

I called to subscribe to Cablevision WIFI in January of 2020 and scheduled appointment for installation. The technician was completely unprofessional and was not able to install services. After spending 2 1/2 hours in my house the tech said he needed something out of the truck. He took off in his truck and never came back. I had to call Cablevision because he disconnected my existing WIFi service and didn’t reconnect when he left. This tech not only couldn’t install the WIFI he disconnected the existing WIFI. Outrageous! I had to call Cablevision and have another Cablevision Tech come back to reinstall my existing WIFI.

When the cable and internet does work, it is pretty good, but when it stops working, you are totally on your own. Customer service cannot be contacted by email, the chat function is with a robot and the wait on the phone generally exceeds one hour. After every long disruption, Cablevision promises credit, but no credit is ever given. Stay away from that provider.

I have been a Cablevision customer for years and have never had a problem having my service turned back on after it was suspended until now. I work the overnights at a hospital and sometimes forget when my bill is due until it is suspended and pay it immediately and it’s always gone on right away. I did that today and it didn’t come on so I called. When I called I was first asked how much I paid and I said I paid the minimum the automated system told me to pay and she put me on hold. When she came back she questioned if I was sure it was taken out of my account and I said yes, she then said she sees that it was received but hasn’t posted and that it will take an hour for it to post.

6/10/20 - Received Triple Play bill and found an increase of $12. Customer Service EIGHT times to get and get my bill lowered. Three different occasions over the next four weeks I was told a promotion involving swapping out my old cable box for a new one would result in bringing my bill back down by the original $12 increase.

There had been missing channels. There is always TV channels being scramble a lot. The internet signal is always disappearing from 200 to 26.9. Many complaints was given over the customer service phone. When they send someone to correct the problem. They don't know how to correct it. They came three times to try to correct it and I am still waiting to correct it. I was not able to work from home during the crisis of the virus. It is very sad. Cablevision billing keeps going up.

Very long wait time on the phone. Over one hour wait time before someone answered. When they finally answer, the reps are very polite and sometimes actually competent. Called on a Thursday and they could not get a repair person to my house until the following Tuesday. I explained that I’m self employed and need the internet for business They did not care. Internet speed is terrible; the tv picture is fuzzy and often has a lot of noise. They have a monopoly (an employee in Riverhead told me that they have no competition) and therefore their prices are very high and they increase the price at will with no controls. Just a terrible company!

The technician that came here did not leave any account number or receipt. He advised we would get a receipt in 24 hours. He took 3 boxes that were under my wife's name and now she/we are being charge $600 for the equipment. I called to straight this out i was on hold for 1 hour and 15 minutes. Unacceptable!!! The Tech left all the wires on the floor at my neighbor's front lawn so I got a call to go pick everything up. He also disrupted my parent service across the street. He took their wired down and they had nothing to do with my order. What in the world is going on at optimum? The independent contractors they are sending are not qualified and customer service is none at this point " Zero" .

I cancel my three bundles in January 2020 and my bill were a whooping $260.00 every month. I then canceled my phone and cable and was told my phone bill would be only $54.99. I was very happy with all the savings, little did I know I had a big surprise. Within one month in February my bill went up to $75.00. How was that possible!! After only one month! Well the thieves did it!!

The internet never stays connected, you can never reach anyone by phone when you call the company, they threaten to cut off your services but does not render decent service, raise prices when connection service is poor, and does not care about solving the issues- they are only concerned about collecting money. I will be disconnecting services very soon and I do NOT recommend anyone to use their services. There are other providers please try them before Optimum.

Unbelievable - Good afternoon Cablevision customers and soon to be, unless I can dissuade you. I switched from Verizon Fios about 6 weeks ago because the wifi from Verizon was not all it was cracked up to be. They tried to fix but they could not fix the poor TV and internet. I decided to go to the company I used in my last 3 homes, Cablevision- Optimum etc. They came and set up Altice in no time. All was working well except the mini box we had. I had them come twice and they replace the mini box.

On Dec. 15, 2019, I was having a problem not being able to get my emails on my pc. I called Cablevision on December 28 and explained my problem I have to a customer rep. The rep told me that they will schedule a tech to visit me on December 17th between 1pm and 5pm. I was further advised that if the problem is not Cablevision's problem, I will be charged 80 dollars. As of 4 on December 17 no visit from the tech. I called rep. Were told tech has till 5pm. Still no visit. I was in my apt. all day. received no call and my door bell never rang.

It seems absurd to me that I have to pay $200 a month to watch a TV and connect to the Internet. But because they are a MONOPOLY in my area I'm stuck...FOR NOW!! Their pricing is ridiculous, their customer service reps are all in India and can't understand what you're saying, it's VERY frustrating AND I've been hung up on at least three times.

The January bill is confusing. First it states to expect an increase of no more than $20.00 in February, but on the final page, the new February charge increase are astronomical. I called customer service, spoke to a representative that hardly spoke English. In asking him to repeat himself several times during the conversation, and him getting annoyed, I'm not even sure if he understood my question. Hung up the phone without satisfaction of what to expect in the February statement. I guess I will have to wait and see, but if the charge increase is unreasonable, I have no problem giving Cablevision the boot!!

We called to lower our overall cable (Optimium) bill and immediately after doing so our DVR stopped working. We made 5 phone calls and talked to multiple representatives for over 2 hours. Still not fixed! Customer Service people are rude and very difficult to understand. HORRIBLY RUN COMPANY! Stay away if possible.

The worst company I’ve ever dealt with! My TV was constantly not getting a wi fi connection. They said they would send someone over free of charge. He didn’t show up for the appointment. I called again. Said they would send him the next day, again he didn’t show up. He finally showed up the 3rd day and right after he left the TV wi fi stopped working again, four times in a couple of hours. I was on the phone for three hours with them. I asked to speak with a supervisor I was put on hold and then the call was dropped, this happened three times. Received a bill that was twice what I usually pay. I called and was told by the billing department the extra charge was because I was not home when their service man came, which was a total lie, again I asked to speak with a supervisor, I was put on hold and then the call was dropped.

I swear to you there was one time when I used to like cable TV but that time has long gone. This company is greedy and if it wasn't for my slumdog management that secured a deal with Cablevision making sure that no one in the building can install any other service such as Dish TV or any other services. I would have changed my services.

They claim to provide a better service but that is a lie. The 64.99 is not the correct price. After fees and surcharges, it's about $30 extra. There's even a TV surcharge (I have only 1 tv). I installed the service a little bit over a month ago and so far I have been calling every week and had 2 technicians to check on my service which is glitching and giving me a pixelated screen. The customer service is a joke and I even had someone laugh at me when I told him nobody had helped me with my issues. I don't usually leave reviews but they need to be stopped. They are stealing from people.

Cablevision is a scam. I got a bill for $80. I only had the service for a week. Technician had to come out three times, come to found out it was a outage in my area. I’m not paying that $80 for Cablevision mistakes.

Cablevision was suppose to show up between 2 and 5 for installation of 3 cable boxes. I called at 230pm stated they would come at 430 pm. At this point they didn't show up and didn't call... When I called at 530pm they had the nerve to try to reschedule?? Get Lost!! No excuses just no one available... You want to reschedule. I told he well stay with Verizon...NO THANKS!!!

I live in a multi family home. My neighbor had Cablevision come to install cable for her, and in doing so, the technician that came for her replaced all of the available connections in the shared space with all the building's cable wires. I was on vacation. When I came home, I had no cable connection. After talking to support for several hours, they said they'd send a technician out, but would charge me if it was my fault. The technician that came to assist me assured me it wasn't my fault, and that the previous technician replaced connections and they were faulty.

So I guess that Cablevision/Altice hire these independent contractors to install and/or repair work. There is an $80 charge if it is YOUR problem, there is no charge if it's a Cablevision problem. My technician - had to fix an issue at the pole (Obviously a Cablevision problem), however the technician SIGNED my name to the work order indicating he did the work inside my home and that I agreed to the $80 charge. Many calls to customer service were a run around. Finally I called the corporate office and asked for Mr. Goie who is the CEO. Evidently there is an Executive Customer Service number 631-846-5317. Still have not found out how widespread this SIGNATURE FRAUD ISSUE is. BEWARE. I would videotape or voice record your technician on service calls.

I returned from vacation to find my cable box display had Err. Called. Explained situation. Went and picked up my first box replacement. Same Err. After replacement number three requested service. In the last seven days with 3 service appointments I still have not had any tech to my house. They keep pushing the appointment time. Received a call an hour prior to the time frame. Was told they need to cancel. They did not have a tech available. It is now day going on 2 weeks and 3 appts later still no cable. I have taken to date 2 days off work without pay. Shame on CableVision.

I can’t begin to express how frustrated this company makes me. From canceled appointments to no shows to being on hold on the phone countless times to dispute charges that are incorrect and when you ask to speak to a supervisor the say they are going to put you on hold and conveniently hang up on you. I can’t believe this is the only company we can get for internet and cable in the town of Brookhaven. Shame on them

Today has been the worst experience with Cablevision. You learn to shrug off the rude behavior from customer service over the years but this time the Cablevision/Altice has completely been turned around and has become anti-customer service, user-friendly NOT. First the repeated confirmation of telephone, address, etc. each time I had to call back. There is software that confirms all this so it is a big waste of time. Not only for your hourly employees but an aggravation towards your customer base.

Over 40 minutes on hold to get someone to talk to for an internet issue. Prices are ridiculous...as soon as they get some competition they will be done for. They offer absolutely nothing for the money they charge. Would be nice to have some service that reflects their charges.

Been a customer of these crooks for nearly 20 years and now this is the final straw! Cablevision are a nothing but a bunch of money hungry extortion crooks! First, for the past 3 years I've never received a statement from these **, and kept on calling every single time, not set up for e-statements, signed up for paper billing. Even though they claim they send out the statements they have no proof except their worthless lies. We receive disconnect notices but never statements. So they decide to play their bs games.

The technician came without warning, one day earlier than the appointment was scheduled. They charged me $80 for cancellation and refused to reconsider. This is not right! The explanation from the officer is that e-mail warning was sent about the visit. Why should a customer pay for their logistical errors? Why they do not make warning of potential charges when the appointment is set by phone? Why they do not require confirmation of changes in schedule sent thru e-mail?

Cablevision customer of over 20 years. We are a CPA firm in an office building with other tenants and on April 15th 2019, our tax deadline, we reported that our internet was down. A technician came in an unmarked van with out-of-state plates went into the building's utility room and could not find the problem. As it turned out the problem was on a telephone pole across the street. We were shocked to see that Cablevision charged us $60 for a service call despite the fact that building's other Cablevision customers were also out.

This company is an absolute disappointment. I get nothing but horrible service. Unfortunately they have a monopoly in my area so I have no other choice. I’m considering cancelling cable and internet at this point. Customer service is horrible, I can’t stream tv for ten minutes without my internet going out for 20 minutes. Customer service says they are aware of the problem but can’t do anything about it. No money back, no discount. Cancelling my service in hopes another decent company comes along. Shame on you Optimum.

Having been a Cablevision subscriber for close to 30 years I did not expect a problem canceling my service due to a move out of state. I was advised their policy was to charge to the end of the month and would not prorate the bill to the date of cancellation, May 13th. I protested but was advised that was company policy. This meant that the new homeowners could start their service the same day and Cablevision would "double dip"... not cool! The call was being handled offshore and when I asked for a US rep I was advised they were in the tri-state area. I was repeatedly denied a supervisor and was advised I needed to speak to billing but had the same results. The supervisor did finally admit that they were offshore. I filed a complaint with the BPU and was contacted by the Corporate Executive Public Relations Team who again advised that this was their policy but my objections would be passed on.

I have repeatedly called Cablevision about missing channels, followed their directions to the letter, and they always resort to the option of sending out technicians at $80 (billable to me) for service that we already pay for. I know that the problem is from the source, but they are never able to solve the problem. However, the problem seems to go away on its own. This always seems to happen on Saturday.

Our cable bill has gone up considerably since we have first subscribed to this company. As a result, we have had to drop several channels from our service. It’s still not exactly cheap! We are charged a “sports channel” premium, even though we don’t watch sports channels.

I happen to live in an area that suffer from Monopolistic behavior of Cablevision AKA 'OPTIMUM'. Extremely Disappointed. Stuck with Optimum since last 8 yrs because of MONOPOLISTIC MARKET created by OPTIMUM EDISON-PISCATAWAY NJ. Even after multiple request, State & Federal department haven’t allowed new players to venture into this market. It doesn’t allow consumers to try other services and pay fair competitive rates. Optimum has Outrageous INVOICING, Unreasonable charges.

Cablevision does not offer One America News Network (OANN) to their clients, VERIZON DOES. When I asked Cablevision why and what has to happen for them to add it to their lineup, Amanda (a customer service rep) and the manager Shaun said they have never offered it and will never offer it. They then lied to me and said OANN Is owned by Verizon so they can’t offer it. I contacted OANN and they explained, “One America News Network is 100 percent privately and family owned by the Herring family out of California. There is no ownership with Verizon or any other company. Cablevision, doing business as Optimum, is owned by Altice USA” a international company. Thus, Cablevision has an inferior channel lineup.

I've had cable for a long time, but now it is a waste of time. The programs are old, movies keep repeating, or they are old movies. Cable is BORING!!! Not only are the movies boring, the ones that seem good are soft **. This company needs a lot of improvement for the amount of money you charge one would think you would do better.

WARNING: IF YOU HAVE ANOTHER OPTION FOR SERVICE, TAKE IT. THIS COMPANY SUCKS! There is nothing I can say that hasn't already been said by all the reviewers before me. If you want to see my blood pressure immediately go up, just say Cablevision. How are our elected officials allowing this monopoly to continue to rape and abuse its customers? I haven't seen one positive review. They called and left me a message, but when you call back there is no record of the person who called and specifically what the problem is.

I wanted to report to you that I have experienced the worst customer service, internet service, repair service imaginable. I am going to include photos of the vandalism that I am reporting to my insurance company. I have also reported this to the FCC and FTC filing official complaints. My “internet service” has not worked consistently ever. It goes on and off regularly. When they come to the house after making multiple 12 hour window appointments because they don’t show up and don’t tell you they are not coming they determined that the wiring outside the house is faulty. They draped an above ground wire across my driveway and neighborhood in September and did not return despite multiple calls. They did come last week and dig up my entire front yard, place red flags everywhere and dig a 2 foot high pile of dirt and surround it with orange cones and never came back. This is incredibly hazardous as well as hideous in front of my house.

I'm in Newfoundland NJ, and Optimum is the only wired internet/cable provider available to us. Every day, I experience at least a dozen internet disruptions, when I lose service at my home and it comes back within a few minutes to half an hour. This never happens with the cable, it's been limited to an internet service issue. And it happens to all my neighbors in my immediate and extended neighborhood. Optimum will not investigate it, every representative from Jennifer to Romeo tells me a different story.

I've read so of the reviews/complaints about Cablevision... especially those from Putnam Valley... my hometown. We as a people, as abused consumers, need to unite against this very wrong, very broken, very corrupt company who claims to serve us wonderfully! DID YOU KNOW that Cablevision no longer has the Manpower, nor the Equipment (Bucket-trucks/Rack-trucks, etc) to take care of their own infrastructure, and must rely on VERIZON to fix their lines after a storm?

Service is an abomination. Disconnects are common. They always try to add more services even when your intent is to delete services. Their email system is complicated and does not work. Prices are high with no value added. The only positive statement is that the other cable companies are the same. When I disconnected from their system (I moved out of state), they insisted I had to pay an extra two weeks of service because they only disconnect on the date my statement is issued. Bills only go up. Sometimes a nickel. Sometimes five dollars with no explanation. Basically they have a license to steal.

This company is awful. Prices are high and customer support sucks. Since the new owner came aboard the company went downhill even to the employees. Some were fired and other have different days/hours. I have cut my landline and my television from them and I just have internet service.

Cablevision keeps raising the price and reducing service. Closed the office nearest us, we now have to drive over an hour to get or replace a box. Charge $10 a month for required cable boxes, outrageous. Now paying over $10 month for broadcast fees mostly to support sports I don't watch. Make sports pay per view and see what happens to those multi million dollar contracts our overpaid athletes receive. $200 a month for a cable service is excessive, hard on seniors who rely on it for entertainment.

Cablevision Internet service is horrible. I have had such a bad experience with their service. My mobile phone, and iPad constantly kept saying I am offline but yet I can see I have bars showing I had service. It just kept bouncing back and forward. The router they supplied was not able to keep up even though It was a 5G router, I also paid more money for speed that I never got. I had to go and shell out $400.00 to buy an Orbi router plus two satellites so I can get better internet service.

Monthly fees are way too high for basic tv and poor channel selection for the price! DVR is a pain as the hard drive is not in the cable box! Cable boxes should be free!

Very few outages and generally I have no problems with the service. Occasionally they get into it with a channel, we lose it for awhile, with no relief but ultimately we seem to get the channel back.

I try to change my services from Verizon to Cablevision. Tech come late. Never call. The next day I call Cablevision to refund my money back!! Almost a month pass by still no money back!! Cablevision it’s a fraud company. I had to call my credit card to get my money back!!!

Cablevision is using the power of domination in Suffolk County since there is no other companies. They overcharging customer extra money with poor customer service. Recently my only service left with them is internet. Cablevision is charging me $80 monthly for a very slow internet. Additional, due to equipment condition and the untrained employees, customers always experience service issues. After few call attempts to solve my internet issue they decided yesterday 03/27 to schedule an appointment for a technician to fix the issue between 8 am and 11 am. I took the day off to help the technician gain access to the house. However, no technician came in and I never receive a follow-up phone call.

I have been without cable, phone, internet service since Tuesday 3/13. I called Cablevision SEVERAL TIMES to get an appt. Got one for Thursday 3/15 bet 11-3 someone came by (they claim) and did not ring my bell but stated they called the home phone (the said phone that's indicated on the complaint as not working ???). I called to ask how could this be as I was home anyway. I asked to speak to their corp office to make a complaint and was told they don't have a # for corporate??? I also indicate that can I get an emergency appt seeing I have been waiting so long and he technician messed up. Was told no.

In Suffolk County, New York we have only one cable provider and they take full advantage of that status. My cable went out March 10th. They said they would come if we agreed to be home all day, 10 AM to 8 PM. Not only did they not come, they also did not give us the courtesy of a call to say that they would not be coming. They called the next day to ask if we wanted to reschedule. My cable had magically come on at that point so I declined. Today, March 13th, my cable is again out, upon calling I am told no one can look at it until March 20th. We pay our bill on time and have for almost 30 years, apparently Cablevision does not care, I mean, what other service can I use.

I was so disappointed with the last two providers for TV, internet etc. I canceled when my contracts were up. So far, I am very pleased with Cablevision. From Bob the installer to the svc rep, Amber, both were exceptionally friendly and knowledgeable. Reception is good and love the channel selections!

Representatives were unable to answer any questions, we were disconnected twice and the first rep noted on the account that we refused service because of a fee! We never even spoke about that during the conversation. An outright lie! Internet cable and phone are all out since Saturday morning. No one can come until Tuesday! Unacceptable time frame. People depend on the internet for livelihoods! Don't believe their commercials, "they will even come on Sunday". That's only if they have technicians that will work on Sundays! Calling other cable providers to switch ASAP!

Also Cablevision keeps raising monthly fees by leaps and bounds. Their ads for low monthly charges are a joke. Stay with them for a year and the ** let loose. Btw, 100++ channels in their gold package and there is nothing worth watching, most of the movies are 15+ years old. Don't waste your money with them. I am exploring Verizon and Directv and I may just go with a basic package and add Hulu or Netflix -- less than 1/3 the price of the nasties at Cablevision. Sorry to vent but Cablevision really, really SUCKS, BIG TIME, and their telephone reps are horrendous people!!!

I have been a loyal Cablevision customer since 2001. When I moved one town over in 2013 they said I couldn't take my old service with me, so I had to get a new telephone number, inconvenience #1. Then, after my two year contract was up, I called to negotiate w/ them to see if they could offer me a package (which they were always willing to do in the past) to get my bill down to below $250 a month, but I was told, and I quote "there's no special pricing available that you would qualify for at this time", inconvenience #2. Gee, after I cancelled my phone and internet services, they started calling me with "new pricing"... How convenient!!! Now they bill me a month in advance for my services and if I don't pay them by the 5th of every month, they shut me off, inconvenience #3.

The sales representative said we were going to get a $250 gift card for signing up. When we didn’t receive it two months later I called. They said I had to be a customer for three months. When I called back a few months later they said it was on its way. When I called several months later they said they never offered it to me. When I said I had it in writing they put me on hold and then said I waited too long to call and ask for it. When I asked to speak to a supervisor they put me on hold for twenty minutes and then said they would call me back. I waited a week. They never called.

Have you heard that Cablevision has had a dispute with STAR and therefore removed 15 channels from our existing packages without giving the people a price reduction?! I have been on the phone with them a number of times trying to explain that they cannot remove 15 channels and charge the same rate! This should be illegal and existing customers should call and complain!

I called 2 weeks ago and inquired about the costs of canceling my service. The rep talk me I can cancel anytime and they would prorate my bill. Today I canceled, 1 day into the next billing cycle. They want me to pay for an entire month even though I canceled a few hours into the next cycle. This is fraud, forcing me to pay for a service that I have no access to. The worst customer service.

I have been a faithful user of Cablevision for over 30 years. When I moved in October I returned my cable box and router as one always does when they move. Apparently I was 3 days into the new billing period. I gave them my new address to be sure to pay the remaining 3 days (which technically was only used 2 days since I returned my equipment early that morning of day 3). But nonetheless, 3 days... I moved out of the state of Connecticut and received my new bill for the complete month. Of course I thought this must be a billing error and called customer service. I was then told that they no longer prorated and I was being charged for the whole month and by the way there was yet another price increase. I made it clear to that person that I was only going to pay them for services rendered. (i.e 3 days). I prorated the bill and sent them the equivalent of 3 day’s worth of their charge.

I recently placed an order with Cablevision for triple play service. It was scheduled for today 11/12/17 from 5:00pm-8:00pm. At 5:11pm I received a call from the dispatcher stating the technician (**) from TriWire an independent company they hire for installations called our home and no one was home. I said to the dispatcher, "I picked up your call and it's only 11 minutes into the app window."

Was charged 99.99 for a pay per view of a boxing match that I have never order. Contacted Cablevision and they belligerently told me that they would not remove the charges and based on what they said the program was ordered on Sunday September 24th at 9:30 am and viewed on Monday September 25th at 7:30 am. This is a rip off lie created by them. Since I was at work on September 25th at 9:00 am and I offered to prove it and they did not accept it. What kind of sick garbage is this. I live alone and do not watch sports, and what time would I have to watch a boxing match at home when I would have to get to my job 45 minutes away from home. Cablevision has become a rip off. They should be terminated.

We recently switched to Cablevision and got charged for $60 installation fee which was never been communicated to us 'till when we saw the bill. We called the customer service and they could not do anything to help. That's a terrible business fraud to charge customer without notice!!!

The bundle of channels and cost associated with Cablevision are very oppressive. The fees for equipment are constantly increasing. The incremental cost increase are never given advance notice and the customer service people are not very helpful in justifying the increases.

Cable selections is poor and everything you want costs extra. A converter box rents for $10 a month, up from $5. Total charges are over $200 with basic. They need more competition in CT.

In March 2017, my family decided to change services from Verizon to Cablevision. We used Cablevision years ago, realized like it more and decided to return. At this time, Cablevision was offering a $250 Rewards Debit Card (which made the change even more attractive). I contacted Cablevision and ordered their Triple Play Deal, (which included internet, phone and television service), and in addition I would receive a $250 rewards debit card for signing up, after 90 days of continuous service. I paid for installation upfront as well. At this point I waited for the 90 days to pass.

I had Service till 9-5-17. I returned all their equipment that day. My cycle of billing is the 1st to the 30th. I was told at return I would get a pro-rated bill for the 5 days. Found out today I have to pay the full month. I was told I could find this information on the back of my bill. Obviously the return center does not know of this policy. Can't believe I have to pay for 25 days and not even able to use the service. I disconnect each year we go south for the winter and have never had a problem. This has to be wrong. I should not have to pay for services I am not using. Maybe it is this new French Company.

Their customer support is great, it used to be a bit better before the company was sold, but CS most important to me. I want to talk to people quickly.

Call to get install on July 31, a very nice tech came and install my services. He notice the signals were weak and call dispatch to have a field tech follow up and check the low signal. 3 hours later my services stop working. On one of my box it display “Err”. I call customer service. A tech was sent out. I was told the problem was from outside and that it was put down as an outage. Guess what today is the 25 of August and I still don't have service. I called customer service several times and they said tech were schedule to come and guess what they didn't show up and card it in as no answer in the home. I ask to get dispatch on the phone and spoke to a dispatcher name Jason who went above and beyond to help but in the end it was too late and dispatch could come, so I then decided to disconnected and spoke to a disconnect\retention rep who again try to help.

Recently in the never ending attempt to come up with additional charges a new $4.95 was put on for 'modem rental'. The 'notification' for this was you needed to view the full version of the bill - this is not what is displayed when you logon to the account. You can see the bill summary - the line detail for current charges but nowhere is there any notification that there is additional "important" billing change information that will impact rate(s).

I returned my equipment, every time I call they said "call after 1 month." They never had final bill so on 8/14 I received the bill for $177. I call customer service I said "I receive the bill can I pay $100" and paid the balance later they said yes, 2 days after I receive a collection call from Cablevision. It's the worst company to deal and the service not good. There are thieves and lack of customer service.

I have Optimum and have been a customer for over 20 years. I am moving and my billing period for the next month started 2 days ago. They are forcing me to pay for another month of services I will not be using. Is this legal? Why am I paying for a product I wont be using because I will not even be here. The next party moving into the same house is getting their own so Optimum will be getting 2 months of payment for one month of service (being the new people will pay for their own and I will pay for non-existing cable service what can I do?)

I disconnected the service in the middle of the cycle, and Cablevision threatened to charge me for the full cycle. Had to go through several hurdles to get to the manager. Cablevision stinks both literally and figuratively speaking.

I have been a Cablevision/Optimum customer for years and have had consistent issues with my service. I live in an old home that was completely gutted and renovated 5 years ago, every wire is new inside and out, yet I have issues with TV viewing quality and internet speeds trying to use my in home devices. I have called customer service, went through their "Live Chat" website feature, turned to Facebook for help, gone into the Wall retail location, and quite a few technicians have come but I am still not receiving quality service. For example, I have called to remove the phone line from my account numerous times and each time they have said I can't or went against what I asked and put me on a contract with it. I pay roughly $170 a month and can't watch a show on Netflix while going on an app on my phone that require wifi, neither will load and the only option is to switch off the wifi on my phone.

Today I received a letter from Cablevision saying they were terminating my account after 20 years because "you have contacted customer service an excessive number of times. While some of these calls have been to seemingly report service issues and discuss your monthly billing statement, you have repeatedly been uncooperative with our representative's offers and attempts to assist you over the telephone."

We have over 100 accounts with Cablevision, an automated system called me to tell me we are past due $89 and they will shut off service in 7 days. I called and was on the phone for over an hour and Cablevision will not tell us what account is past due. I called from the number they called me on. I asked, "How can we pay a bill you are calling on if we don't have the account information." I spoke with 4 supervisors and they will not give us the account information that is past due other than tell us there is not one listed on the account so they can't give the information to anyone, not even the primary person who they call.

Closing an account with this crap company made me pay $166.00 for only two days of service. Is it right? To pay this amount for two days for the reason that I switched companies? Shame to this company and hope more people will be aware of this ripoff, from a such a large company with NO BRAIN. Lost my business forever for $166.00 Hope they will lose more, until they die and close doors. If there will be SOME HELP I would like to know, or some advice how to proceed to get these company out of track. SHAME TO CABLEVISION!!!

I have only had basic TV with Cablevision for over 13 yrs. Every year the bill would go up along with the fees. I had never received a late fees until several months ago. I had went on vacation for 2 weeks and was late on a payment of $27.69 and incurred a $10 late fee. When I called to pay it, I was told my next bill was up and that I had also incurred another $10 late fee. They said I had a window of 30 days to pay without getting the late fee charge but because I was late with last month's bill, the 30 window was down to 20 days which was the date when I called to make the payment on the first bill. I never received notice that a $10 late fee would be charged. Never!

Cablevision has raised rates twice this year. I am constantly being hit with a tiling problem where the screen goes to what looks like tiles. Plus we are getting a notification of channel not available when we dvr. I called them up and unless it’s happening when they are on the phone they will do nothing. But by the time you get through the phone mail hell any issue is gone. So basically they do nothing. I can't wait for Verizon to come to Edison. I will drop kick Cablevision so fast. If I had a choice that was better I would use them. But this company bribes politicians to keep a lock on their territories.

Cablevision just raised rate on boxes to $10 and no longer are remotes included in rate. So even after negotiating a new rate in July of 2016 for 1 year of $196 (before taxes), they decided to implement this to ALL customers. Claimed they "have no contracts." True but any agreement you make with them isn't valid either. This company is unethical. The FCC should be monitoring their activity. Many seniors depend on TV to get news and weather. They need phone especially if they don't have a cell. Plus need internet service. Right now we pay $220.00/mo, have no pay channels (basic TV), basic internet, phone/fax. We have no other options because Verizon doesn't provide service for our area and they know it.

I just wanted to state that when I finally decided to move my service to FIOS, they decided to let me know that if I cancel just the few days into my billing cycle with them they would charge me for the full month anyway. They are LIARS or truly incompetent. One or the other. When I spoke with FIOS they stated that the industry Cannot bill for an entire month because it is illegal. They use scare tactics.

I disconnected my service which was the "Triple Play" on Dec. 20. 2016 and still have to pay for internet service UNTIL Jan. 7, 2017. I was given a reprieve on the phone but not the internet which I don't want since I canceled the service. I don't think that the change the company did in October 2016 is legal to make customers pay for the complete billing cycle when the customers canceled service in the middle of the cycle. The company can raise rates and supposedly disregard the plan that the customer signed up for in the beginning and the customer has no say about it. I feel you should not have to pay for something you are not going to use.

I have been with Cablevision from when it was called something else. I can't tell you how upset I get with their never ending increases. This month, the box rental which they never charge before will go up from $7. to $10. per month. I have 3 TV's. My TV Will be increased. It is over $100, my Phone will be increased and my Internet will increase to over $50.00 per month. I am 80 years old and my wish would be if they would PLEASE bring back free TV. Looks like I will be over $200. per month for movies that are constantly repeated. TOTALLY INSANE.

I watch channel 88. This past year it has been coming in pixelated. Their answer is to send a guy for "maybe" 80.00. My biggest bill is Optimum. I can't afford the maintenance agreement or the 80.00 additional to the ridiculous amount I spend now. I'm 83 and I don't drive, walk or talk very well anymore. I pay for 2 boxes just shy of 200.00 (will be over after the increase) per month. No movie channels, no rewind, no HD, no on demand nothing but channel 88. They treat me very poorly. I don't know what to do.

I recently signed up for Optimum Online 200. I was told when I signed up the cost for the service would be $64.95 per month. I was told there would also be a one-time installation charge of $60.00. I told Optimum I had my own cable modem and didn't need the installation service. I said I could just plug in my modem then provide MAC address over the phone to register. I know plenty of other people who done the same thing. The sales rep said an installer had to come no matter what. I told him I would not be interested in the service if I had to pay $60 for the installation. His solution was to pay for the first month and installation cost up front.

I am disgusted with Cablevision, and I am wondering why somebody isn't regulating them with all their hidden fees? The rental fee for a box was just raised to $10 a box plus tax, and the Sports Channel Surcharges just increased by $2.98 starting Dec. 2016. I have four boxes, so now I will be paying approximately $500 a year, including tax, to rent them. I have been with Cablevision for years, so they have cost me thousands of dollars. We have paid for them over and over again.

10/14/16 – received a call from a family member that a notice from Cablevision (Optimum) was placed on the front door indicating that there was a signal leakage and to please call for service. Although the notice had a date of 10/16/16. I was out of town but called to scheduled service for Tuesday 10/18/16. Customer service told me that the technician would be to the house with a window of 10:00 am to 8:00 pm. Ridiculous. They could not tighten the window.

I am moving out of state and notified Cablevision that I will be returning my equipment and was informed that I am still liable for FULL payment of service for the billing cycle even though I am moving out of state??? My billing cycle ends on the 22nd but I am returning it on the 1st of the month and will not get a refund due to the fact that it is their policy as of August 2016 that they demand full payment of billing cycle even if you move out of state. Why should I pay for a service if I am not using it and disconnected??? I don't think that this is legal.

The new On Demand menu is so tiny I can't read anything unless I get 2 feet in front of my TV. I guess they only thought about viewers who own 60" TVs and have perfect vision. My screen is 32 inches and I do wear glasses but I SHOULD be able to read what the heck is on the menu when I'm sitting only 10 feet away. In addition to this when I try to watch a movie On Demand it abruptly stops about 40 minutes in and will not resume. I've rebooted to no avail. Please fix this. Please make the writing big enough for the average person not Superman with X-ray vision.

WARNING. OPTIMUM TRIES TO BLACKMAIL POTENTIAL NEW CUSTOMERS for previous bills not associated to them from their address. UNREPUTABLE COMPANY with unethical business practices. They discussed someone else's bill that previously lived at this address in detail even when I said multiple times it's not legal for them to do that and against the Federal Credit Billing Act. It is also against the Fair Debt Collection Practices Act.

I have been trying to cancel my sorry cable service since April. Why do optimum go on & on & on about how expensive it is to cancel the cable and the favorite line... I'M ON A PROMOTIONAL rate? The service sucks. IT'S TIME TO BOYCOTT THIS SERVICE. They show the same old movies 87% of the time. They are so outdated. When I complained stephon the optimum agent started going off about how much the service costs when he doesn't know my budget or my circumstances that rude punk. They still show Christmas movies in the SUMMER? I am sick of being ripped off by these disgusting cable companies who have become billionaires by stepping on little people. The sorry choices in BROOKLYN.

This Internet service is the worse in the metro area. Even if I upgrade to a 75 or 100, it is still very slow and bad, and sometimes it just cuts off. I called numerous times and they have switched modems but still a year later, same problem. I call customer service and the excuse they give me is that there is too much people in my area with the same service. Save your money and go to Verizon or anyone else, I used to have Verizon and their service was really fast. I am switching over. The prices for Optimum cable are very expensive also, I am paying $130 for Internet and phone, no TV. Not worth the headaches for the price.

Poor hardware, poor software, poor customer service. Everything about Cablevision is slow, from the guide to the customer service. Cablevision nickel and dimes their customers and charges to update decade old equipment even if the problem is admittedly on their end. I have yet to speak to someone helpful in my 10 years as a customer. If another cable provider was available in my area I would jump at the chance to switch.

This company is very bad. When we call for customer service it takes forever to connect. We always have issues with the service. We are being charged extra every month, and when we call for disconnecting the service we are treated like third class citizens. I do not recommend the service of Cablevision to anybody. Please get any other service and avoid Cablevision due to the problems.

It used to be excellent, especially in the internet department. However, in the past several months the agents I have spoken to were either not well informed or could not offer me solutions to the basic issues such as internet connection downtime or slow cable navigation. When the internet speed was 50 Mbps, I had nothing to complain about. Perhaps just the issues with the cable box (the navigation is very slow and sometimes it crashes). However, they downgraded me to 25 Mbps, and now internet service is intermittent with occasional down times they can't explain. Knowing that they are capable of providing me with 50 Mbps but consciously downsize me to 25, it looks pretty bad in comparison to other providers in my area.

Some of the representatives from the company are very hopeful. Many are completely unhelpful. Some of them don't even care if they ever have your business ever again. The quality of the service is relatively good. The Internet is kind of slow most days especially peak hours when it's very slow. The programming lately, it's very boring, redundant. Too much of the same old same old. They were on the same movies. They do reruns of the same shows. Most of the time I find myself skipping from channel to channel because are so many commercials in between or not watching television at all.

They have eliminated a lot of the channels; but yet the bill keeps going up higher. I am paying almost $150 for basic extended service. Basically that means I have basic service and music channels. That is all. No movie channels at all yet I am paying that much. I am not happy with them at all and at times the TV will freeze and the phone will lock up and you cannot call out or receive incoming calls. The service is terrible! Very poor for what channels and telephone service the cost is too much. TV will freeze up, the telephone locks up and incoming and outgoing calls you cannot make at times. I have Suddenlink which used to be Cox Cable here in Stillwater. You do not have any other choices since Cox no longer services here, and the other satellite stations you cannot get due to the area.

Many of the issues requiring cable support are generated by the cable company to begin with. Having said that once you get through, the support is ok. The service is generally good. The value of what you are paying for is not there because you cannot select what you want to pay for. The service is packaged. The reliability is generally good for the TV service. Internet is poor because the internet speeds keep changing. Allow customers to purchase only what they want. Do not play games with the internet speeds to try to get customers to purchase higher speed services.

Sometimes I receive same day service. I enjoy mostly uninterrupted service and digital Hi Def. It seems every 6 months or so, my bill fees go up $5-$6/ mo. Very little interruption. I realize the cost of operations go up but perhaps if James Dolan didn't have to pay Carmelo Anthony $24.5 million this year and the Knicks didn't have a sub .500 team, my rates would be lower? I am seriously considering switching to DirecTV or Fios.

In most cases they are able to repair service over the phone, but they are not proactive with providing discounted benefits when available. Service is pretty reliable. Occasionally telephone service requires the modem to be rebooted. Prices are constantly going up with no additional services provided. Cable box costs and "nickel and dime" costs for items such as remotes increase. They never offer incentives to stay with them. Their prices are not competitive vs other services offered in my area.

Non-caring attitude after a long wait on the phone. Generally non-communicative. Confined to a small number of viewing programs of any substance. Ads are nauseating and amount to rubbish most of the time. Their loss of so many customers of late seems to instill a better effort to become reliable. Living on a small island 650 miles east of Cape Hatteras has its challenges for a cable co., no doubt. Am exploring options as I speak.

I have the top cable service and pay top dollar. I use them for my phone and internet. My husband and I are seniors. We have a problem with our living room tv. The problem has persisted 2 years. Despite calls, visits and pleas the problem continues. They are coming tomorrow and have the gall to say we will be charged a tech fee if the tech feels the problem is our doing. I have no way of knowing if this so called tech is paid to get the fee.

Cablevision added phone service to my monthly services in July of 2013. I had a conversation with customer support because my internet was slow and the TV kept losing signal. They offered to discount my service for 1 year. They did so, and after the year, my bill went up. What they did not tell me was that in order to get the discount, they added phone service to my account. I do not have a phone, nor did I want or need the phone service- and I told them that. They did it anyway. They have been billing me for phone service for the last 18 months (after the 'promotion' ended, at a rate of $19.95 per month).

I have had Cablevision/Optimum service for my small business computer for 8 years. I still have the original modem Cablevision installed. This month I started being charged $9.99/month for this same 8 year old modem that I have not been charged anything for in the past. A similar new modem sells for $45 at Walmart. We all know an 8 year old modem has zero value, so this charge is a ripoff & shows how Cablevision does not value its small business customers.

I have Cablevision/Optimum service which includes Phone, TV, Internet. My cable bill is continually going up in price. I have the economy package which as of January 1st is increasing by $7. Currently my bill comes out to $165 per month which is ridiculous! That is without the $7 increase. I decide to just cut the TV service down to broadcast basic for $12.72, currently $88.03. Upon speaking Fernando with Cablevision, I was told that broadcast basic is not part of their triple play and if I choose that option my internet service would go from $49.95 to $59.95 and phone would go from $19.95 to $34.95! Basically I am being penalized for dropping to a basic TV service which I would still be paying Cablevision for! The channels I would be paying for are free channels no less that you can get with an antenna in NYC and surrounding areas.

There is always a problem with my service. The guide is down, the screen is fussy. If you ask for someone to come out to correct the problem, they give you hours when you're at work. Not happy.

I have had Cablevision since 1992 - 23 yrs, and I never made the connection between my TVs breaking in my family room and the way Cablevision wired my home (it was built). I have a 24 yr old TV in my bedroom that has never broken. I've had a TV or two in my basement only replaced because I wanted to upgrade it. I have had five brand new TVs, different brands, that broke over the years. I never made a connection to the way the house was wired and the breakdown of my TVs. I'm disgusted, because the last TV broke in November 2014 and within six months the next brand new TV has double exposure and a fluttering screen. I tried replacing the box but to no avail.

This internet is down or slow about 40% of the time. The customer service representatives are nice people but it does not matter given the fact that I have to call them and lose time trying to fix the problem. Most of the time the company sends an independent contractor to service the equipment, they just replace them with similar products and within a month or so the same problem reoccurred. Sure, they given me credit but it is an unreliable "service" - if it is not slow, it is down. It is my opinion that the equipment is just defective or mine have a fault that continues to break down.

I've been a customer for almost 30 years. Seen the changes and worked through outages. Overall the service is good and stable. I think that for long time customers some bonuses should be given. Yes as with everything my bill crept up and up, so I made adjustments. I have a terrific package now of Cable TV, phone, and internet w/ WiFi across some of the Tri-State area. The technicians and phone support has improved to a very high standard. It's very rare now to run into a jaded support person.

I spoke with a rep at Cablevision and asked for a better plan. I was told I would have to upgrade. They sent a letter stating they gave a $15 promotion, but it was for the same plan I already had. It was just too costly and I asked to downgrade. They pulled nearly every channel off for a mere $5 reduction. Now I am very limited as to what I can watch. I was then sent a survey which I responded to with a negative tone. I was called by one of their reps and she was trying to make me upgrade again. I said I would not do it. She claimed I was still under the promotion and technically I should still be paying more.

Have been a prisoner of Optimum for two years since Cablevision/Optimum became an internet supplier monopoly in the Eastern Long Island area (Verizon used to compete but Cablevision have blocked them from doing so). There are alternatives to phone and TV, but internet is a monopoly... and I need internet for my work. I am so angry at this vile company that I would happily live without TV and give up my land line for a cell phone, but I 100% need internet for my work. Of course, 99% of people are in the same situation, which is why the crooks at Optimum worked so hard to get an internet monopoly. Other alternatives for internet service.

I called two days prior to upgrading my package so that I could watch one show. The rep stated that I could add the package and cancel it the next day, but there would be a $4.99 charge to do it. Fine. When I called to cancel the upgraded service I got some rude rep who told me that my total bill would now be more money than it was less than 24 hours ago for the EXACT same service. I was pissed. I told him that I called two days prior and nobody told me that and he basically said he's sorry, but too bad. So I had to downgrade my service to a lesser package than what I had prior to this for the same price. The real issue is that in Edison, NJ Cablevision has a monopoly as there are no other alternatives for internet service. You can get a satellite for the TV, but there is no comparable service for the internet. I thought monopolies were illegal? I heard that Edison is blocking Verizon from competing in this market here.

Today my telephone and internet was not working again (2nd time this week). I immediately called customer’s service at about 9:30 am and they tried to do a reset over the phone, which did not work. They said they would have someone come out to my place by 8 pm today. I called out of work because my mother lives here, and is sickly and needs the phone and cannot move around to accommodate the technician. The first call I received from the dispatch department was at 5 pm, stating someone was supposed to be here by 5 pm, however that technician is behind schedule but they will try to have someone here by 6 pm. I was still fine with that.

I am moving in a new home in CT. I needed an internet service. I called Cablevision. They asked the address, and how to spell my name; I gave them my address, but felt very uncomfortable providing the detail of my personal information, they hung up on me. I received a promotion letter from Cablevision, but when I called, they told me the promotion rate of internet service $29.95 was only good for web search and not good enough for watching Youtube movies, suggested I take a more expensive service $49.95 and there was also a installation charge. When I had more questions, his voice was loud, fast and impatient, showed: "Take it or leave it, we don't need you as our customer!"

I have been a Cablevision customer for over 20 years. In Edison NJ 08820 area, they have a virtual monopoly on high speed internet as none of the other majors [Verizon, AT&T, Comcast, Time Warner] offer high speed services. Cablevision jacks up the price of internet only service to $59/mo yet it offers new customers who order their Triple Play (TV, Internet & Phone) for $89. It does not give ANY discounts to EXISTING customers no matter how loyal. The only option is to drop ALL Cablevision services for a while in which case you can qualify for new customer discounts. I see other providers like AT&T offering residential high speed internet services from $15 to $30 per month but they do not operate in 08820 zip code. WHY?

I got a letter today saying that my promotion was over and I was getting another rate increase.. BUT since there is yet another promotion they are only going to raise my rate $15.00. B...S... Cablevision uses the term "Promotion" as a way of making you feel they are doing you a favor and giving you a discount. When in reality, they wanted to raise my rate by $15.00 and try and make it look like they're doing me a favor. They tell me "well it was going to go higher (the rate increase) but since we have a promotion we're only going to raise it by $15." WHAT A SCAM.

I don't understand why do I pay for channels that's not English channel, but I still pay for them but can't enjoy them. That awful, money in the toilet!!

They used to be among the worst or maybe the worst cable company in our area (Westchester County, New York). Surprisingly, they are really the best now in terms of quality of service and price. Their customer service has become amazingly good. I can't believe I am writing a positive review for a cable company but I felt I have to inform people about this very positive change. I hope it stays like this.

I know how this company functions. They are clear with many of their policies, such as a prorate on the account, fees. However, they aren't friendly with so called misapplied payments. Instead of advising or giving a 24 hr notice of a believed misapplied payment, the company will do it without warning, and take it out of the consumer's account and transfer to the "correct" account. I believe that it shouldn't be done this way; while in the process of gathering my paperwork to prove to the company that they have mistakenly taken out an amount paid from my account and transferred to another account.

I been with Cablevision for months now. All of a sudden I received a letter in the mail stating that I owe a balance from a address I never had. I called to explain asking the documents I need to send - it goes back to 2008. They won't accept tax return but will accept a print out from work - isn't it the same thing smh. Now they're still being difficult - 2 ids, 1 social sec. card and a printout later. They're horrible. My next move is to seek legal representation if this matter isn't resolved.

Optimum/Cablevision has the rudest employees. They treat existing and potential customers with a blatant lack of respect. Their pricing is ridiculously astronomical for mediocre and service and offers no value in comparison to its competitors, yet they hold an illegal monopoly by strong-arming businesses into preventing competition on various properties. This practice should be investigated and ceased to offer customers a fair opportunity to select a vendor of choice, rather than being forced to be victimized by this corporate behemoth. They could also benefit from training staff in how to interact with the public. Although they clearly do not care about their customers, their public image could certainly use an overhaul.

Last Wednesday April 22, 2015, we noticed after a storm we no longer had telephone, nor TV, nor internet service provided by Cablevision. A technician arrived late Thursday around 8 pm and observed we did not have connectivity as there is some issue with the wiring underground and they may need to do some digging. It was pitch dark out so difficult to work outside. The technician was polite and mentioned he would "call it in." Well it is Tuesday and we have not heard from Cablevision. No phone no TV, no internet some triple play. So another day goes by and nothing. I think they should be there the next day to re-establish service. It seems they think their standard is whenever they get around to it.

Cablevision is the pits. Why after paying overcharges and monopoly process, that I have to wait in line 45 minutes to return their obsolete and low-quality routers. The sports programming surcharge is an unannounced scam. If you bother them they say they will issue UPS pickup tags, but in reality they never do. Rude disconnect dept in particular with lies, lies, lies also.

I was late with my bill of over $200.00 a month. Things happen and sometimes bills suffer. Well they shut my entire house down. No internet no phone and they actually shut down the television remote control and the only channel I could watch was news12. So essentially I was held hostage in my own home by a cable company. I have decided to drop cable and all their wickedness. Making the switch to Directv. Let’s see how this goes. Shame on Brookhaven town for allowing Cablevision to monopolize the entire area.

It freezes and there is never anything to watch. Why are we paying so much for cable??? There is no really good cable companies around. Everyone is a ** thief but yet they don't want to be robbed. **!!!

I recently found out I was being charged $15 per month for a phone line I cancelled 7-8 Years ago. I have called a women named **, left a message twice for her and never heard back. I wanted justification and never received anything. This company is a sham.

I called Norwalk Cablevision to increase services. I spoke with 7 or more agents due to inconsistent quotes and offers. I was quoted different fees each time. Moreover, the offers changed as well. Most of the time, I was treated with disrespect and indifference. The attitude is sadly disappointing. They tell you, that's what it is and if you don't like then... If our fellow citizens rally their political representatives to break the Cable Monopoly, only then will things change. Come on guys… I know we can do it.

I was paying 224.00 a month for their miserable service then I get a bill saying my so called promotion is over and the charges are now 250.00 a month. Called and was told that's the new charges. Their service sucks big time. I've been waiting to switch to Fios but Brookhaven won't allow them in. Someone is paying Ed Romaine under the table to keep Fios out so Cablevision is sucking the life out of their customers.

Cablevision has often raised my rates. However, they just raised my rates $38.19 a month--over $400 a year! I pay for $6.99 a months for Sports and I DO NOT WATCH Sports. They force services on me I don't use. They are criminals and the government lets them do this.

I switched to Cablevision in September 2014. I regret the decision since I have lost the telephone connection about twice a week. It is now March 2015. There is no reason to pay for a phone service that RARELY WORKS. I want a refund.

This company should be fined by the government for not providing internet 24 hours.

When I had Cablevision installed a yr, they promised me $85 a mo and free dvr for 2 yrs. It's a yr later and I'm now paying for the dvr. They claim I was in the system for 1 yr. They lied!!!!! Should have gotten it in writing. Also, dial up is faster than the internet speed they're giving me!!!! Too bad Verizon is not available in my area. Cablevision also charges more in Brookhaven township. Probably cause they know we can't get Verizon. Terrible.

DVR does not record at least 3 times a week, can never get internet clearly, and the best telling me "oh you will save so much money switching to triple play". 85 dollars a month!!! Now I find out it's 190 a month. Left a few things out, wouldn't you say.

I opened cable service when I moved into my apartment and it was the worst experience ever. I was given an appointment window between 11am and 2pm; no one ever showed and said that I wasn't home. I called back customer service which they claimed they called dispatch. I was still waiting on a call from since 12pm on 12/21/2014. I called back around 7pm and was told the same thing. I again called back at 9:15pm. I was told that my appointment was changed and confirmed for 12/22/2014 from 5pm to 8pm. I requested to speak to a supervisor. She assured me that I would get an early appointment and provide her with someone's number who is going to be at home. I still received all the calls from the technician... What was the point of that??? The Technician did the work and left all the garbage in the house, all the bags from the boxes and the dirt from the holes he drilled. Cablevision the worst cable service. I am so Disappointed!!!!

I had nonstop problems with my cable never working ever since they changed the channel guide. Everything from the On Demand only working maybe a week or two every other month, to the channel guide never working, to the DVR that would no longer let me record new shows unless I entered it manually (then it wouldn't show me the show title so my DVR was filled with manual recordings and I had no clue what they were) to the time they gave me an HD DVR which only has 1/3 the space of a regular DVR - when I do not have have a HD television - to telling me the fix for that was for me to pay to upgrade to multi room DVR service (no, how about you give me a non-HD box) to the final straw - when my DVR would record, but would not play.

The sales convinced me to take their seasonal service while I was away and quote the price for $19 (turn out to be $19.99). Several days later when I called to make payment, the amount owed is $4 more. The customer service which is not the sales told me there is one time charge $1.95 each for the two seasonal service totaling $3.90. This is billed 2 days after the sales quote the price. I do not mind to pay if all the charges are stated up front. We all know Cablevision has very poor & misleading business practice. The fees are never fully disclosed until being charged.

I want to complain for the fact that they don't ask for identification when you open your accounts or what? I haven't lived in New York since 2005 and I have a collection department calling me because my supposed account was closed. Well, it should have never been opened in my name in the first place. My ex-wife Tracy ** has been using my name and that is why you should be asking for identification when you open your accounts. Now I have to file a police report as well as a complaint will be filed with the Governor's office about your company. No one can use your name when you ask for identification to open an account in the first place. I live in Arizona so why would I possibly want cable in New York? I have had enough with this nonsense and should not be sent to collections when it wasn't my bill in the first place. Why are you allowing other people to use other people's name?

Over charging for all services and dropped speeds to half while charging double price, just like AT&T got sued by feds, maybe Cable vision/optimum needs the same. Have 2 internet lines with Cablevison\optimum.net, they reduced my speed from 50 mbps to 6mbps. I was paying $30, they raised it to $60 and drop the speed to 6 to 10 mbps. My internet is like a dial up now keep freezing called them many times, optimum.net states pay extra $6 plus tax to get more speed. I also have my mom house with optimum they did same with that connection, even though she had triple pay they want $70 for internet monthly, $45 for tv $35 for keeps dropping phone service. Cablevison\optimum.net don't care about customers once they have it. Usually price goes down with years you with the company. Optimum.net suck, looking to switch to other companies. Can't stay with them.

If you’re a new customer they will try to lure you in. But once you become their customer, they don't care anything about you. It’s like talking to a computer. They will hang up the phone when don’t have an answer or they will keep transferring you to the next rude rep. Spoke to a few of my friends and they said the same, so beware. ONCE YOU'RE THERE, YOU'RE SCREWED AND PRICES WILL KEEP GOING UP ON YOUR BILL.

I have no choice if I want a landline. Only Cablevision and its bundle includes that. Frequent dropped landline calls were answered with bob and weave from online customer service who even at minimum wage would have been smarter to concede that their service sucks. Finally I wrote a letter (hard copy) to them. Trying to find a class action to pursue. Please put me in touch with similarly situated people. Given the reasons we keep our service, the proportion of unacceptable quality I say they owe my wife and I about $4000 of sub-par service over the last 7 years. Dropped calls are now up to one in every three. Any help out there?

I have it connected by a third party and simply take it. They steal from everybody so I feel like it's only fair that they know how it feels to get taken...and brother my cable works flawlessly... which tells me all of your problems exist at the brick and mortar cable company itself. That's right, I take your cable.. you're crooked and I have an audacious sense of entitlement! Goodbye.

I'm so glad that I came across this site and I don't feel like I'm crazy or alone anymore after reading all the complaints about Cablevision. The first problem that I've been dealing with now for over 2 years now is the channel guide. Every night after 9:30PM or so the guide freezes up. I get a message that says, "Please wait while we retrieve more guide data". It then either comes back on but as soon as I scroll down 2 pages I get the same message and the blank boxes saying no data. Most of the time it just freezes and I get a message that says "unable to retrieve guide data please try again later". Well guess what? There is no later. It doesn't work until later in the morning.

Cablevision has a new "Surcharge" for "sports programming" at a cost of $4.98 on our bill. Consumers should not be billed for programming was not part of the original package without prior permission and without the ability to remove it.

I have time for about half an hour of TV every night, and this happens to fall between 10:30 and 11:00pm. From the day Optimum TV (Cablevision, Long Island) introduced its horrible new channel guide back around March of 2013, I started having a problem. Specifically, at 10:30pm every night, the channel guide would go blank and then my TV would freeze and have to be re-booted. The first few times this happened and Optimum told me it was a bug they were working on, I just shut the TV and went to sleep.

I have read other complaints and can say that I feel lucky that my cable mostly works. I've only had a technician out twice to fix the signal; however because the quality of the boxes/hardware is so outdated, I switched to Tivo just to stop my agitation when fast forwarding would skip or freeze, or playback was suddenly disrupted because the box would freeze or go into meltdown. I guess they have no motivation for updating their boxes since there is little to no competition in this industry.

Cablevision has been advertising $84.99 triple-play bundle. We signed up and were informed that we had to pay $6.95 + tax for each cable box, but nothing more. However, when we received the bill, there is another surcharge $4.98. We called and were told the charge was automatically added and there was no way to get around it. So the $84.99 deal is actually $104.57 minimum. Why so many hidden charges? Is that just simply cheating?

I have called numerous time to ask them how I can lower my bill and did not receive any help. I called to get a refund for something I did not order and I again did not get any assistance. Now I have to pay for something called Sport programming surcharge and the only way to remove this from the bill I will have to lose important channels such as Nick and Disney which are all for my child.

In June, I got Cablevision. It has worked about 50-60% of the time. I got it for friends when they visit because I watch very little TV myself. When various friends visited in July and August, Cablevision did not work. So much for that. Technicians restored service but too late for friends. I tried to watch US Open Tennis last two weeks. Cablevision worked 50% of the times I turned it on. Wasted lots of my time calling Cablevision and hosting technicians who were restoring my service, only to have it go out again. Service restored, for the third time but too late to see tennis finals.

I was conned into Optimum by Joe who promised a $190 in credits and the ETF in 12/2013. 6 months later I still am due $40 credit and ETF promised. By now I have to pay 100 in late fees and sent 6 emails and calls - not a single response from anybody.

We have nothing but problems with Mid-Hudson cable. The Internet is so slow. We even upgraded to a higher package. We can't even watch Netflix without it stopping and saying "streaming", really... Our cable is in and out. They have people going around apparently without even letting us customer know. I called, they said did I read the truck. Lol, really... Their truck never even said Mid-Hudson cable on it. So what is wrong with this company. Overpriced and you can never ever get anything fixed. I had this problem with these guys for the past 4 years and they've got you because there is no other company that can do internet so we have to suck it up and take the crappy service Mid-Hudson cable gives us. This is just not right.

Cablevision is the worse cable company. Their customer service is horrible. Rude is just the beginning. Each of their representatives says different things, have different prices for everything depending on the day you call. They also don't do what they say when you are on the phone with them. This company not only did not give me the credit that they promised, but are now charging extra money with hidden taxes and a balance that they made up. So tired of the bullies that they are and let's not money hungry parasites.

My dvr never works right since I got it. I have had techs come out over and over they do nothing. They go outside on the wires and that has nothing to do. They think you are stupid. They never fix the problem. Also they never take any money off for not working right. I pay for a working cable. Not a broke one. I seriously thinking of taking them to court if they don't give me real answer as why their boxes don't work right. Almost every day there is a problem.

Monthly statement has amount due for present billing period, plus next months bill, doubling the Total. Some consumers believe total is what they owe, and they pay for 2 months. I did this once via my checking account electronically. When I realized this, called Optimum to be told "You will receive a check in the mail 6-8 weeks." How dare they, why not just refund me via my electronic checking? This two month together scam only benefits Optimum, and the others like FIOS, to profit by misleading their customers on how much they owe. I researched 'Can a citizen propose a bill, legislation', Wow obviously NO. Yes, I wanted action, only to see it is up to the company!

I have been a Cablevision/Optimum customer for almost 15 years. I have never encountered an organization more inept, more crooked, more loathsome than them. Their customer service reps are horrible. No one is accountable for anything that is said or done. Dealing with them is like engaging in hand to hand combat. Being from the Town of Brookhaven, they KNOW that they are the only deal in town (Verizon FiOS is not available in the town so the monopoly is enforced). Calls are constantly disconnected by the reps and virtually no call backs are provided. During my current (yes there have been in the past, but if you want tv you are FORCED to deal with it), I shut off the tv portion of my service nearly 5 weeks and only decided to reinstate the tv portion when I received a promotional mailer last weekend addressed to me - not occupant, or my husband, or a neighbor - ME.

After being a Cablevision of Marion County customer for 10+ years spending thousands of dollars for services annually, they refused to waive the $50 fee when 2 power cords couldn't be located pending our family's move across state. When a company's goodwill is less important to them than 2 power cords, it says a lot about that company. I would absolutely go without cable in the future before returning to Cablevision for Any services.

Their prices are unreasonable. The last straw was the latest increase where I would be paying $175/mo. for basic cable, internet, and a phone I don't use or need. I have since reduced my service to internet only and bought a Roku box and an antenna and couldn't be happier. As soon as another internet provider comes to the Bronx, I will be discontinuing the so-so Optimum online too. Can't wait!

The new DVR stinks! Does not record shows sometimes & when it does you are watching a show.& then it REVERTS back to live TV! I called to complain & it was like speaking to a 1st grader. Horrible!! And I only have TV SERVICE & the bill is like 145 bucks a month. The best part is getting charged for the CABLE BOX & DVR. I would not mind if the SERVICE was good but it sucks! Never had a problem with the old DVR box but this is a joke & the people working for this company must have an IQ of 30 or less. I can't take it anymore. Once football season gets close, It's DIRECT TV (!!!) or FIOS because this company is a joke! Don't even get me started with the people you have to talk to. Worse than dealing with the people that work at DMV!!! That's how it is!!!

Cablevision has an infinite amount of money, yet passes on a $2.98 surcharge for sports to customers. Now they just raised it to $4.98. They also raised my phone from $14.95 to $29.95. In the past, I've told them I want to disconnect, then they find a way to keep me. This time there's no bending on the sports "surcharge" or the ridiculous $29.95. So after 14 years, they are letting me go for $15.00. Their new policy is that promotions don't last forever, and they trash talk "to death" any competition, especially FIOS. Sad, but hey, a buck is a buck today.

Why are they so expensive like by raising their optimum voice an added 100% every month?

Well it all began sometime in the beginning of March 2014. I noticed that every show I recorded on channel 11 via my DVR was pixelated & therefore unwatchable, so I had to resort to watching them on demand. After 3 weeks of that torture, I finally decided I couldn't put up with it any longer & filed a complaint. They were quick to respond by sending a tech to replace my DVR box. He did & channel 11 was working fine, so he left. That night while I was recording channel 4, the reception started to get stuck every few minutes and/or seconds and then it actually froze. So I called for another repair to be done & they came the next day with another box & this time we went through the procedures of recording a program, pausing, then rewinding and then pressing play in order to see if it would get stuck or glitch. It didn't, so the tech left & sure enough an hour later the problems occurred again, so much so that the screen froze @ 4:06pm till 5:36pm when the tech came back to see what the problem was.

The customer service rep John ** came to my door offering a great price and a promise of improved if I came back to Optimum/Cablevision. He also promised numerous times that Cablevision would pay my early termination fee from Verizon Fios. My first complaint is the DVR. It constantly digitizes my recorded shows. I have to shut off and turn back on my cable box at least 5 times before the show comes in clear. That and sometimes it doesn't work at all. My second and biggest complaint is that it is now 3 months that I've had Cablevision and I still have not received my check for $160 to pay the early termination fee for Fios. I have called John ** many many times. I have emailed him several times. I have even called the two other service managers whose numbers he provided me, and NOBODY has returned my emails or phone calls. I am switching back to FIOS, never to go back to Cablevision again.

I am not fond of writing negative reviews, however, the company has refused to listen and make amends therefore, I would resort to collective action. Here is the sequence of events that led to my concerns:

I had my bill reduced a few months ago when I threaten to cancel my service. So they agreed to reduce it from $210.00 to $183.00. I looked at my recent bill and it went up to $196.00. When I called to ask why, the girl I spoke with wasn't able to give me a real answer. First she said it was because of a phone tax. Then she said that the reduction I had was only a one time promotion. That was not told to me whatsoever during that conversation a few months ago. Why is cablevision asking so much money from us? Furthermore, why are they doing it so deceitful?

My monthly Cablevision internet service bill keeps going up and up, from $29.95 all the way hikes up to nearly $60 per month over 2 years period. Cablevision keeps advertising their triple play service through emails and phone calls. I'm not interested in cable TV and home phone services. Internet is the only service I need and I don't even use it often. I called Cablevision customer service, and was told there is nothing they could do to reduce the month bill. It’s outrageous that the company monopolize the area, keeps hiking up monthly charges but the quality of service actually sucks.

I have all three services and this month they raised my phone service from $14.95 to $29.95. When I called they said they could not do anything.

Cablevision required all internet customers to upgrade their model to the "new highspeed modem". Upgraded... then charged $10 a month more for the upgrade... NO OPTION = damn poor corporation... would never recommend them to anyone... Looking forward for Fios to arrive without Cablevision... ** company.

Received my bill for January 2014 and see that there is a $4.06 increase! No explanation, but it seems that there is an increase in the phone sales tax and 911 system! CAN ANYONE EXPLAIN WHAT THIS INCREASE IS???

Cablevision has a monopoly in Brookhaven Town. That should not be allowed since this company seems to exploit it to their advantage. There is no alternative for internet service. I used to subscribe to their "bundle", although I did not even use a house phone or have it connected because it was cheaper than TV and Internet alone. Then the rates for TV service increased dramatically (from about $90 to over $160) and Cablevision was not willing to negotiate anything.

Just finished talking to Cablevision representative and her supervisor about my 90-year-old mother's bill. What a horrible customer service as well as prices!!!!!! As they claim - my mother is 'a valued customer' who is paying through the roof for her TV services. Somehow they have no promotions available for fixed income Sr. citizens who are struggling to pay their bills, but they do have tons of promotions for new customers or customers who are planning to leave them. They surely take advantage from the customers who have no other provider available in their area by charging them such high prices. When I left Cablevision (I live in different area where we do have a choice of providers), they came TO MY HOUSE begging us to stay and offering us all different kinds of discounts... but they won't do anything for you if you have only one provider available and no competition... What a terrible unfair ignorant dissatisfying Company this Cablevision is... I truly hate dealing with them and using their services... Stay away from them if you can!!!!! You won't regret it!!!!

I received a price increase for my Cablevision internet service. This is the only service that they provide that has any value to me as I don't use a land line and not only is there nothing to watch on TV, I do not see why I first have to pay for a signal I then have to pay to descramble that single (AKA equipment charges). So the price increase is of $5 from $54.95 to $55.95 (9%). I go on chat to ask why the price increase is occurring. The first person starts to assure me that I am grandfathered in and my price will not change. When I start to question her about the notice she transfers me to someone else.

I have an Optimum Triple Play account with Cablevision. Included in my account's package are Premium Channels such as HBO, Showtime, and several others. I pay the charged fee by Cablevision for these channels. I recently was reviewing my statements and observed an additional monthly charge of $5.00, which Cablevision states is an Additional Outlet $5.00 Premium Service Fee. I called Cablevision on 11/25/13 @ approximately 6:30 p.m.-6:45 p.m. and a representative explains this charge is in additional to the fee that I am already charged for these channels because I have "Premium" channels. The "Premium" channels that are included in the package I am currently paying for are inclusive in the particular "Triple-Play-Deal" I was sold. My question and/or issue is why am I paying a separate additional Premium Service Fee of $5.00 for channels that are supposed to be inclusive in the package I pay for.

Unable to play recorded shows. Customer service said there is nothing they could do and tech support will try and have the issue resolved within 72 hours. Not very useful for a football game. As with most features of Cablevision, this service is not worth the extra money and should be avoided.

Long story short: Optimum will give you problems from day one that I didn't even have time to list. Don't be a fool like me and have faith in them. Switch immediately. I could have saved myself lots of headaches. Long story long: Called Optimum to cancel cable. The representative goes on and on dissuading me by offering me cable/internet at $75 a month with movie channels, DVR and box. Lo and behold, our DVR stops working and I'm getting charged $85 a month. Customer service transfers me to multiple people and I have to wait all night to hear back from a supervisor who says to call back a different department the next day.

I have had issues with my Triple Play service since super storm Sandy. Have had over 23 techs to my house, have rewired house, boxes have been changed numerous times. Today is 10/9/2013, almost a year and still having problems with TV, noise, pixelation, and loss of channels. I have tried to hold back on payment, even though technically not late due to you paying for service in advance that you have not received yet. If you don't pay they take away channels, your On Demand and they will ruin your viewing experience by popping up "you are not authorized to watch this." When they take away channels, they still charge you for the full bill, even though you didn't have those channels. This is where theft of services comes in. If I was stealing, they would have me prosecuted. This company needs to be investigated for its business practices and legality of how they are stealing from the consumer.

We called Cablevision to cancel since they were raising the price nearly 40% on our longstanding service package. The person at Cablevision spoke with my wife, trying to get her to pay more for the same service we have. She didn't want to. The person on the phone asked to speak to me, her husband. After speaking with the person, I agreed to pay about 10-15 dollars a month more than our current rate to receive additional services. A couple of days later, my son tried to watch Dr. Who, which he typically does, and that channel was not available to us. When I called to complain I had to pay another 5 dollars a month just to get that one channel. The person on the phone clearly lied to us. Additionally, since we get Cable, Internet and Phone, Cablevision raises the price of Phone and Internet if we cancel the Cable. This is a scam. Please contact me.

My internet has been very slow for about 3 weeks. I called Cablevision several times and I feel they refuse to accept that the problem is with their outside equipment. I have TWO other neighbors, that I know of, that are complaining about very slow internet. I have spoken with several technicians and first I was told it was my router. When I said my router was brand new, then it was because my modem was 7 yrs. old and I should get a new one. My two neighbors have new modems and they are having the same problem, so I'm sure a new modem is not going to help.

I received notice of a discontinued package last month - Optimum Family and iO can no longer be provided - at no request from me. Now I have a new package called Preferred - with an increase in cost. I did not ask for this or request any change - it isn't the $4 extra, IT IS THE PRINCIPLE THAT THEY CONTINUE TO MOLOPOLIZE THE TV SERVICES IN MY AREA. I called and they do nothing to satisfy my complaint...Rates changes and service changes are apparently allowed [by law??].

T.V., INTERNET, PHONE - There were daily interruptions (intermittent) today and yesterday. At least I will receive $3.33 credit for one day, but I called on May 29, 2013, and they promised me credit and they lied. They said I never called them. I pay $120 monthly charges on cable service only, so this company is so greedy to return to me what is really fair to get back if I don't receive the service I am paying for...

I have been a customer of Cablevision for 14 months now and I have had to replace my DVR 10 times and now will be the 11th. I asked if they had a new box I could have and was told that all DVR boxes are refurbished. If I could have a satellite dish for another service, I would. I even had a repairman come and replace my box. It was no good and he did not have another box so I had to wait and make another appointment. I asked if they tested the boxes before they put them in the trucks and was told they do not.

Cablevision Digital Bronx - These are my upgraded benefits with this crapware. I lost my Dolby digital feature for output. The programming screen format is difficult to read. I no longer get from the program guide the actual length of the movie and maneuvering between the guide is cumbersome when compared to the original guide. Certain channels now have intermittent clicking audio noise (e.g., TCM), making these stations unusable during this state!

I had TV & Internet through Optimum. My promotional rate year came to an end, so to keep my bill from climbing, I (had to) added the "Triple Play", TV, phone & internet. I have no intention of ever using the phone service. I simply added it to keep my bill down as many, many customers do. Cablevision goes through each month and sees there is no activity on the phone and drops the service from my account, thus triggering the computer to bill me out of promotion. I have had to call every single month since I added the service to explain and ask them to please note, that I have the Triple Play and the rate should be much lower. Each time, it is corrected and I am assured the system will correct itself on the next cycle; it does not. And the process repeats itself.

I wanted to watch the last episode of Master Chef on Free on Demand. It was there two nights ago and only 4 days up. We went to watch it tonight and it's already gone. This is the tenth time this has happened with other shows too. If this continues, we're switching to Satellite. Screw Cablevision.

I constantly get data not available; channels take forever to change and three HD boxes reboot way too often! This has been going on for months. What the heck is going on?

Ever since Cablevision switched to their new guide around 3/1, there's nothing but problems. What problems? Anything stored on DVR now has no data for the show. If it records a scheduled show, it could record a show set for record for one hour for 9 hours! I have made I would say 6 calls since 3/1 about this issue. Of course, it depends what agent you get on the phone as to their awareness of the issue. One tells me it's my box. Really? I have two boxes that have the same problem. So how can it be my box especially after I was told it was a known issue and they are working on it? For over two months now, they are working on it. Of course, some of their agents don't even know there is an issue going on with the guide and DVR. On my non-DVR box, I get "no data" just when viewing the guide. So as of today, 5/7/2013, same problems and same poorly trained reps taking calls. What a shame a company can get away with this.

Cablevision Long Island is way too overloaded with consumers. I subscribe to all of their services. The internet is on and off all day long. I assume that more users bog them down. Telephone is on and off as well. If you do get through with a call, there's a 50% chance your call will get dropped. I called my brother yesterday, 50 miles west of me. His Cablevision phone was down for hours. I have all the on demand channels and 25% of the time, they are not available. You are prompted to try again later. Same with DVR service. All of my neighbors have the same problem. Cablevision does not care.

Some things to know: When the box flashes 'hold', it really means 'wait' - it is trying to download software from Cablevision. If you disconnect the coax cable, you will sit on 'hold' indefinitely. As it turns out, Cablevision's new software cannot support HDMI and separate digital 5.1 audio simultaneously. If there's an HDMI cable plugged in, that's where the 5.1 audio gets sent. Period. If I were to unplug my HDMI cable or turn off the TV, I could get 5.1 sound via fiber to my receiver. But then my TV is dark! Are you kidding? Am I supposed to go out and buy a new receiver that accepts HDMI?!

They sent me a disconnect notice, then tried to hush me twice claiming "cease and desist" letter. They refused to counter claim for unlawful less than 30-day disconnect on single time late payment. They refused to speak of this in writing, demanded phone calls. Line was constantly ringing with "offers" as well as emails in cable inbox of such. They pulled bait and switch on install and now are offering a flat $85/mo. and $9.99 install. Cable bill varies by month when usage does not change.

I had the Family package. Unlike our government, when higher health care costs and higher SS taxes affected my paycheck, I needed to revisit how my paycheck was being spent and revised accordingly. I downgraded my service from the Family package to what they call the Economy package. This does not include the Weather Channel or Fox News. I am a conservative and the only choices I am given are MSNBC or CNN - neither is worth watching. Because I am a conservative, and fiscally responsible, I am being discriminated against! I requested to go back to the Family Package, and although I am still being billed for Family Package, they cannot put me back. No one told me I would no longer have access to Fox News and the weather channel. I would not have switched to the economy package had I been told.

I have been dealing with problems with our Internet for months. Every time it rains, it messes up and every time they come out, they say it is a problem with the modem or the router, neither of which should be impacted by the weather. However, they aren't willing to look into the real problem because it would require them to have to actually work outside. I am fed up and about ready to switch to satellite.