San Mateo, CAConsumerAffairs Unaccredited Brand
If I could give zero or negative stars I would. What a horrible experience. Good luck if you ever need them to resolve an issue. Aside from giving them 8 different identifiers (which still took them 10 minutes to identify me), it takes a very long time to remotely get close to a resolution for your problem. Called to see why the transaction placed on a pharmacy website for FSA eligible items was not processed as it said invalid payment on the website. The first "customer service representative" knew nothing and hung up on me when I asked to speak with someone else. The second "customer service representative" put me on hold about 5 times and did not know what CVS or Walgreens were. She informed me my transaction was denied because the merchant was "not an approved merchant" for FSA eligible OTC items.
The merchant I used is indeed listed on the website as an approved merchant. The representative also refused to tell me where they are located; my guess is not in the U.S. since she was not familiar with CVS or Walgreens... In the words of a fellow reviewer, their training consists of following a script (which is difficult for them since they don't really speak English) and putting you on hold when you ask a question they can't find the answer to on their script, thinking you will forget what you asked when they return to the call and still do not have an answer. Horrible company and even worse customer service!!! So glad I will not be using them as my FSA provider anymore.
I've had the unfortunate experience of dealing with WageWorks for months because my company - New Avon - does not allow an opt out. Long story short: They take their money from my paycheck on a direct deposit, pretax basis. Yet, every so often - seemingly at random - they deny receiving the funds. Despite me being able to show them (on my paystub, etc.) that they have received the funds, they deny having received them and it is then incumbent on me to prove that they have them. This usually takes several months and hour after hour of phone calls. I advise anyone in a similar situation to cut to the chase and take them to small claims court. They have absolutely no interest in rectifying the situation and their customer service is a nightmare. Prior complaints that the people do not speak adequate English are absolutely correct in my experience.
WageWorks is one of the worst organizations I've ever had to deal with. Most of their customer service agents barely speak English and provide inaccurate information. I called and they told me that my ~$200 that I added to my Metro card would transfer to my new card when I initiated the process via SmartTrip. After weeks this didn't happen, I called in, and was told the transfer had gone through and to call SmartTrip. I called SmartTrip and was told they hadn't received a transfer and to call WageWorks again.
When I called again, I was told the transfer that had gone through had happened over a year ago (and was clearly not the transfer I was inquiring about). After wasting my time for 30 minutes on the phone and telling me it wasn't possible to speak to a manager, I finally got to an escalations agent. That agent said she initiated a transfer and it would be in my account in 1-2 days. 4 days later I'd received no money so I have to call in again. After a bunch of holds I'm told that escalations agents made an error and that they would resubmit the transfer. To make sure they were transferring the correct amount of money I asked how much the transfer was for - and they told me that they didn't have that information and I would have to contact SmartTrip. How can you not know how much money you just transferred, especially given I add the money through your website?!
If you can avoid doing business with this company it will save you a lot of frustration and money. Wage Works was selected by our employer so we have had no choice in our FSA provider. We have chosen to eliminate the option altogether because it's just not worth the aggravation and the amount of money lost is more than any tax money benefit. Trying to get WW to accept any medical service for reimbursement takes nothing short of an act of Congress. When I try to use the Wage Works card at the medical office it is almost always denied so we end up paying out of pocket on the spot. When we attempt to get reimbursed from our own funds that they have sitting in our account they require documentation over and over again and routinely deny funds. It is absolutely insane what they make you do to get your money back from expenses that are predetermined to be covered.
WW sent us an email with a link to the online FSA store where we could spend the remaining funds by March 15th. I have tried 7 times to spend the money they tell me I have and they have denied every single order. The banner at the top of the website says all items sold are already FSA approved so no need to submit any forms. Trying to get a human who can handle any type of service call is nearly impossible. I had "Sophie" on the phone for an hour and eighteen minutes and she couldn't answer any question without talking to a supervisor. At the end of the call I was so better off than I was before picking up the phone. Do NOT give them any of your hard earned money. I have a better chance of winning the lottery than WW reimbursing me for doctor and dentist visits. Seriously the worst company I have ever had to deal with in my life.
Do not do business with this company ever. They took over from our old FSA administrator and it has been an expensive and horrible nightmare. Their documentation rules make it almost impossible to be reimbursed. They refused to pay on any of the claims submitted because my provider does not create the document they require. I had over $1,200 in my 2017 account because they refused every claim I submitted. When I finally got them to accept a $650 claim they shorted me $350 with the excuse that my account was overpaid! They are counting the claims they have not reimbursed me 1 penny for as paid from my account. There is still $900.00 in the account plus $2,500 for 2018. And guess who gets to keep the unreimbursed money - they do.
- 1,047,006 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
For more information about reviews on ConsumerAffairs.com please visit our FAQ.
I have never experienced a vendor with such poor customer service. I understand it is the trend for customers to help themselves on vendor's websites but WageWorks has one of the most user unfriendly site I have experienced. And their customer service employees must be treated terribly to justify some poor service. They are also an accounting nightmare. Reports required to reconcile our bank account are not available. We have to generate a canned report with too many fields and not enough information and end up guessing what charge should be posted to individual employees. Please reconsider using this vendor. I am replacing them as soon as I can.
I retired from my job of 14 years. I initially worked with 24HourFlex regarding my Cobra coverage which worked without a hitch…a very professional company. While under 24HourFlex, to make bookkeeping easier for me, I paid my insurance premium off up to my coverage period ending April 2018. This year (2018), I received mail from WageWorks saying that they were now the benefits coordinator for my Cobra. I then proceed to receive bills for my coverage. I paid the first bill thinking that maybe my math was off but then got a second bill the next month. Apparently, when taking over my account, WageWorks didn't think that it was relevant that they do any accounting. Why should they consider an account credit? It was as if my earlier payments were null and void.
I called them up twice and got representatives with strong accents and broken English who could only tell me what I owed and did not have any information on my previous payments through 24HourFlex. When I tried to explain how there must have been some miscommunication regarding my account when being switched from 24HourFlex to WageWorks, one representative repeated "WageWorks" as if writing it down to make note of this interesting company that this caller is referring to. I'm thinking, "Umm... Isn't this the company that you're answering your phone for?" Another representative nit-picked about whether I was calling about my Cobra account or my Flex account and transferred me. I had to call back and explain my situation all over again to another foreign representative.
I finally convinced them that I had paid in full before they took over my account and they suspiciously easily said, "Ok, I made the changes to show that you are paid up." Not, something more concise like, "Oh, I see that our records were not accurately transcribed from your previous account through 24HourFlex." If they were more professional, they could wrap their heads around the fact that they still owe me a month's payment, but I'm sure that explaining this to them would be like explaining quantum physics to a 4th grader.
During open enrollment 2017, I called WageWorks since I was leaving town for the holidays and wanted to confirm when open enrollment paperwork would be mailed out, WageWorks customer service stated open enrollment for employer was already closed. I questioned this since I never received any notification about open enrollment, last year's paperwork arrived around late Nov/early Dec timeframe for the upcoming year. WageWorks customer service stated if there are no changes available then they don't send any documentation during the open enrollment period, and then she stressed again that the period was already closed for changes.
Baffled about not receiving any documentation I called employer's HR directly, HR representative stated open enrollment paperwork was in the process of being sent out later in the week, and that open enrollment is still open. I felt the conversation I had with the WageWorks rep was too much for her to handle, and at times she made it seem like I was bothering her during the conversation. Why would WageWorks customer service rep give incorrect information about open enrollment already closed, when the paperwork had not been approved and sent to WageWorks from employer yet? Mid December I finally received open enrollment paperwork, I made my selections and switched to a higher VSP plan from a base plan. After all paperwork was submitted, I received confirmation of new selections in Jan. February, I received the same confirmation paperwork, again.
Just today, went to my eye doctor, eye doctor pulled up my VSP plan, benefits seemed lower than what I had initially elected for 2018. Verified with my eye doctor that they pulled up the correct benefit info for me, they confirmed that's what VSP showed, the lower base plan and not the pricier buy up plan. Since VSP received registration info from WageWorks, I called WageWorks, only to be on hold several times as cust svc rep waited for my file to load. I was put on hold twice as she "checked" on things, then line was disconnected while on hold. Called back, got a diff rep, who asked for all my info again, again putting me on hold, only to come back and state blandly "what can I help you with", explained VSP issue all over again, only to have WageWorks rep blame issue on VSP not updating my file.
I asked her to confirm that WageWorks shows the higher VSP plan, and she stated yes, and she went on to state that if VSP doesn't show the correct plan, I needed to call VSP and confirm with them. Although I told her several times they obviously don't show the correct plan since my eye doctor just confirmed my coverage from today's visit. WageWorks customer svc rep stated she could send another email to update my VSP benefits but until I call to confirm with VSP she didn't want to send another update if they have my benefits but have not updated THEIR system. I told her that it I don't think it would take 2 months to update their system if WageWorks sent my info back in December. She stated it's best for me to call VSP.
So to play along I called VSP, VSP rep assured me a file was sent in December for my benefits, but WageWorks did not change my plan from base VSP to the higher buy up plan. The only way to update my VSP benefit was for me to call WageWorks, they would have to send confirmation again which could take a week or two to update in VSP, or WageWorks could call them directly and my update can happen right away.
So, I called WageWorks for the third time today, got another rep by the name of Terri, who seemed A LOT friendlier and was more apt to assist and help out as one would expect from a customer service rep. After telling her my story all over, and asked if she could call VSP to make the change, Terri informed me that they are not allowed to make outgoing calls. HOWEVER, she did suggest I call VSP while she stayed on the line and then I could merge her on the call, which I did. My VSP plan was updated quickly after a couple of confirmations from Terri! Just to shed light on the situation, when I had my VSP rep on the phone and told her that I had WageWorks on the other line she exclaimed that it was rarity because hardly do they ever get a call from WageWorks!
In closing, it's truly incompetent of WageWorks customer service reps to provide bad information and hang up on customers while they are on hold. I think better training on documentation and phone usage could improve WageWorks customer service by leaps and bounds. WageWorks is supposed help employers streamline paperwork and payments but given the terrible customer service I don't know how beneficial this company is, with the exception of Terri, who really stood out today with great customer service in a sea of incompetent customer service reps. In closing, 1 out of 10 tries you may be able to get help from WageWorks.
I have been a business owner for 16 years. I have never dealt with a company so lacking in honesty and efficiency as WageWorks. I have been trying to assist an employee in getting his 2017 FSA reimbursement. After sitting on hold for 45 minutes, I was disconnected! I called back and was on hold another 50 minutes. WageWorks confirmed that the check they sent to the employee was returned to them and not cashed. Despite several reassurances (it would be in his account last Thurs - didn`t happen; it will be in his account today - it was over $400 short!). This company should not be trusted with people's money!!!
I retired from The Gas Company in May 2017. I received an early retirement package after working for them for 37 years. They offered me medical and dental benefits for $130,000 which included my unused vacation, holiday credits etc. etc. This would save me $250/mo. for my lifetime, paying for my medical benefits with the credit card they gave me. Sounded good as I was more than ready to leave the Gas Company as management continued to deteriorate and it was no longer a nice place to work.
Well, to my dismay WageWorks is under even more inept management than the Gas Company. First off I was able to use the credit card (given to me for that specific use) to make the monthly payment my HRA account... This worked for a total of 9 months before they decided to WageWorks. Now I am to send in the payment to WageWorks directly and they are to reimburse me. After reading all these HORRIBLE reviews I am fearful that I WILL NOT be getting any reimbursement from this company as well as the loss of my entitlement. (Medical from the Gas Co.)
This outfit is sounding like a MAJOR SCAM! Someone mentioned starting a Class Action Lawsuit against them. Does anyone out there know how to go about this? I suspect all these rather large companies that hired them are well aware of this sham. Note! I've already been gypped out of my VSP service as they claimed they didn't receive one payment on time... Just an excuse to drop me as I was making payments automatically thru my bank. But no amount of appeal would change their minds. Best of luck to everyone else subjected to WageWorks.
I was notified I was being laid off on 1/11. My employer offered an agreement that would give me 4 weeks of severance pay and 4 months of health benefits at the same price I was paying while employed (about $59 a month). When I went to pick up prescriptions on 2/2, I was told my insurance wasn't active. I am an insulin dependent diabetic and a 2 time cancer survivor. The medications I immediately needed totaled almost $1000. I cannot afford that, especially not after unexpectedly losing my job. After several calls I learned that the "process" was that my employer would send a file to WageWorks and "within 2 weeks" I'd get something in the mail to pay my premium and them have benefits. When I hadn't received anything in 2 weeks I called WageWorks and was told that my election notice was printing and that I should receive it in "24 to 72 business hours."
I got the cobra coverage election notice on 2/20. Only the options for election said that my monthly cost was $803. I called WageWorks and after a lot of run around was told that the employer portion would show up after I elected and that I could see that online. I signed up online and got the attached message: "WE ARE REQUIRED TO SEND A PRE-AUTHORIZATION TO YOUR BANK TO VERIFY YOUR ACCOUNT INFORMATION." I told the representative on the phone that I hadn't given anyone any bank information so this made no sense. THEN she told me that their system had no record of sending me anything in the mail. She asked if I was sure the letter was from them. It is. She then told me she'd have to put in a case ticket and that I'd hear something in 3-5 business days. So I'm looking at another week with no meds. I asked for a supervisor and to escalate.
The supervisor got on the phone with immediate attitude. At no time did I feel like any of them understood I was a human being with real medical issues going through a really difficult time. First she told me there was no escalation. After I continued she told me she could escalate but it would still be 1-3 business days. I told her I wanted a call from her the next day giving me a status. She explained that they are an "inbound call center only" and do not return calls. Awesome! I told her that was unacceptable and that I wanted to speak with her supervisor. She told me her supervisor was unavailable. I asked for his voice mail. I filled it up.
On 2/21 I called back in the AM and asked for status. No change. That afternoon I entered an online ticket. No response. I called back in the PM and asked for status. The agent put me on hold for more than 5 minutes and came back to say "You were told yesterday this would take 1-3 days." I don't know what to do. I called the corporate number and left a message. No response. Please help.
Your claim is very easily denied and without any notification for the denial. This is bad because you can miss your claim period this way. Also, the instructions for the claim period is very hazy. I lost 500$ to these scam artists because of this. Be VERY careful with these people, they'll happily take your money but very unwillingly to give it back.
I've been using WageWorks for years because my employers have provided no other option. I worked for a company for 3 years. When I switched jobs, my Wageworks account is still registered to my old company and they apparently have no way to switch my profile to my new company, although they are actually dealing with my new company! I can't log in and do anything myself because the online profile is still set up for a company where I haven't worked in 4 years. The people who answer the phone barely speak English. I have had to hang up on several occasions and re-dial just to get someone who I can understand. Their training seems to consist of reading from a script and apologizing for the staggering incompetence of this company.
When you call you keep hoping that there's an articulate, intelligent person somewhere in the background who can step in and actually help you. No dice. It's like they have booths set up along the street in some foreign city and they invite anyone who thinks that they can speak English to sit down and start taking calls and reading from a script. I plan to ask my employer to find someone else who can do this. There has to be a company out there who can provide better service than this for the same money.
I enrolled in an WageWorks FSA for healthcare through my employer. They deduct an amount of money each paycheck in pre-tax dollars. Not only does it reduce my taxable income by $2000 every year but I can use it for eyeglasses, co-pays for acupuncture, dental work, hospital bills, RX's etc using money earned and never taxed. It’s like a 20% discount. Sounds great right? I began to have trouble submitting receipts in the 2016 year plan. I was hospitalized in Nov 2016. In March of 2017 the hospital sent me a bill for about $990. I paid it with my WageWorks card at the hospital. I scanned my receipt along with the bill and it was denied. They wanted more information on the services provided. I scanned the original $92,000 bill. They denied it again.
I finally got some more specific information from the hospital, a very detailed report and attempted to submit that. Again, denied. Customer service gave me a circular argument about this policy and that and my only recourse is to PAY THEM BACK the $990. If I do that I'm out $990 in 2016 pretax money AND out $990 in 2018 post tax money. Back to the hospital to try to get an "alternate receipt" detailing the expense. Next up, I am allowed a $500 carry over from year to year. I currently have $246 from 2017 that can be applied to things this year after June 1. I submitted WageWorks card receipts for about $150 in acupuncture co-pay's. The service was rendered in late Nov and Early Dec of 2017.
I have until March to submit these receipts. Some were denied for "13 Service Date(s) or Transaction Date(s) not in plan year" others were denied for lack of detailed information, either provider, (was listed, patient, listed, and service rendered, listed as acupuncture co-pay for service). On the phone with customer service, again the round and round argument about policy and no help in how to actually resolve the issue. My conversation with the customer service rep left me in tears. I will not be enrolling in this plan for 2019! Prior to my experience in late 2016 to present I had no issues with receipts being denied.
The wizard (on the WageWorks site) to set up the parking benefit had the wrong garage owner but correct address. My payment was remitted to the wrong garage. So WageWorks answer = pay out of pocket so essentially pay double for parking. Also, it was for me to contact the other garage and get this sorted out with them so they could get my money back to WageWorks. Customer service tier one pulled the old "I am a supervisor" act on me and then let me sit for 10 minutes to return to restate that all the "managers" were in meetings. This is not a benefit.
I signed up per my company plan for commuter benefits. Now I want to opt out, but they are going to continue siphoning money from my paycheck for the rest of this month and next month. I won't be using public commute anymore so I'm just going to lose all that money. Customer service representative didn't help. Just kept repeating like a robot, "file for reimbursement when you use public transit before you leave current employer". I can't file for reimbursement because I am not going to use public commute anymore, that's the reason why I want to opt out!!!
My company switched to WageWorks as of 1/2018 for payment using the High Deductible Savings Account funds. My $18,000 from my former account was withdrawn on 12/31/2017 and mysteriously disappeared. With the former plan, the claims submitted to my BCBS insurance automatically appeared in the HDSA portal for payment. NO SUCH LUCK with this group. You have to set up every single claim yourself - more wasted time. We were also told if you elected during the Open Enrollment period to have the old HDSA account rolled over automatically to WageWorks there would be no service fees. Guess what??? One month in & they have already slapped my account with a $2 monthly service fee!!! And claims processing takes FOREVER.
After entering all information yourself, it has taken 4 DAYS for them to process the claim and send funds! The former HDSA plan processed payments the SAME day. So, I incurred medical expenses on 1/2 and 1/4/2018, I owe $2600 to medical facilities and I have only my 2 deposits of $155 each for January available to pay these bills. Calling them was futile. I am losing investment income on the $18,000 that has mysteriously disappeared from my former HDSA account AND I am not incurring late fees from the medical providers because I have no HDSA funds available other than current year deductions. I was informed they WILL NOT reimburse me for the late fees because they needed time to process the transfer of funds.
It's been 2 months and they keep giving me excuses. I have accumulated a big amount of credit because I thought I had lost my card so I never used it - but only received a notice of my credit recently, when I've already left the company. Now I have a month left to resolve this but they refuse to reimburse my out-of-pocket expenses. I always get a call center representative who is just a messenger. They just won't pay me back - very very bad service. I hope companies don't work with them anymore, for the sake of employees.
WageWorks manages my wife Cobra account and our HSA. Last month (January) I tried closing the HSA account and they still haven't processed it while collecting management fees for February. Last year we had terrible experience with them paying our insurer Cobra payments. Additionally they gave us the wrong premium amount. We had to back pay several months to keep our insurance. The service is absolutely terrible.
WageWorks has taken my money for January and February 2018 premiums. They tell me I haven't made these payments - I have the canceled checks and their website shows I've paid thru 2/28/18. Nevertheless they canceled my COBRA coverage effective 1/1/18. I didn't realize there were so many issues with WageWorks until I started seeing all these complaints on the Internet. If there is interest in pursuing a class action lawsuit, please email me at **. This is nuts and constitutes fraud and theft. What is WageWorks doing with our money?
WageWorks somehow messed up the connection to my company's payroll, and now the deposits for my transit expenses can't be put into my benefits account. As a result, I'm also losing the company match that I'd get because it doesn't show any FSA contributions. Even more, they've taken away the option on the Website for me to even specify future contributions. This all started when I got an email that something was up with my account, but when I called to ask about it, the response was "everything looks fine." Months later, I'm losing hundreds of dollars, and my company's HR department can't get answers from them, either. Absolutely disgraceful.
WageWorks has got to be the most frustrating company to deal with. I agree with some of the other people who have stated that they purposely deny claims in order to hold on to your money to earn interest. I submitted a $25 claim for an eye exam - Denied. I have submitted four times the information that I have from the eye doctor/receipt etc and from VSP the eye insurance and they keep denying this claim. I have now have another $25 claim for a copay on glasses and you guessed it... denied. This people need to be sued and put out of business.
I am very dissatisfied with my WageWorks experience. I have had my card through work for two years. I always get audited with me having 40+ charges this last year and 30+ of them have been audited with needing very specific receipts that often the providers can't give me. This is not what the law states is necessary. They are holding my own money from me and I don't appreciate the hoops I have to jump through on a regular basis. They audited ALL my VA medication payments and it is almost impossible to get the receipt they want from the VA. But it shows it comes from the VA and the amount paid as well as that it is for medications...but they want more than that!
They audit each one of my dental payments twice a year. My dentist has me pay the balance of what they believe I will owe after insurance pays and WageWorks denies this as a legitimate receipt, so I often have had to pay these amounts back, despite this being my OWN money and it's obviously a receipt from a dentist that I paid (and have been paying for my dental services there for 13 years)! These charges are OBVIOUSLY not fraudulent and it takes a lot of my time to call and submit numerous receipts to them in order to just often be denied. The service reps are obviously overseas and I am not wholly sure they even understand what I am telling them. If they do, they have no compassion for how frustrating this whole process is to the users of their service. They just repeat themselves over and over quoting policy, not even listening to what I have to say or answering any questions!
This is out of hand that a company with no reprisals and who is not audited themselves on a regular basis can do this with my own money that I am using for my family's health care!!! Something should be done about this. I contacted my HR but it's not likely they will change FSA anytime soon. I like the FSA service in saving on taxes, but this company (WageWorks) is doing a terrible job and needs to be audited themselves! So my only outlet is to complain to as many people as I can. Thanks for listening.
I have been on COBRA Insurance since my brain cancer diagnosis in July 2016. I was paying my very high premiums with no problem until we got to the end of Dec 2017, when my company supported plan with United Healthcare was set to be terminated. However, I filed for a six-month continuation of coverage with the State of Texas and had just paid my first premium for that extension when the wheels fell off the wagon! I was set to see one of my Oncologists in early January 2018 when I got a phone call from the lady that handles the insurance billings to notify me that she was told my insurance had been TERMINATED! Initially, I didn't think about it until I went on to their website to plan for the next payment when I noticed that something had changed on my payment website.
I quickly rescheduled my appointment for later in February while I tried to get everything sorted out. Just like most people on this community board, I have received nothing but the runaround ever since I first started communicating with them. Even after I went to the leadership with my former employer to make them aware of my approved Texas extension, WageWorks was able to set up my premium payments (which the premiums apparently went up again) and I started making those payments in good faith.
Well, I'm barely into the second month of my so-called medical insurance extension and was notified through my pharmacy that my insurance was terminated as of 12/31/17. This is completely unacceptable that an "organization" like WageWorks would just treat people with complete disregard and disrespect like they do. The worst part is that I paid my January and February 2018 premiums in good-faith, thinking they would do the right thing and ensure that my original coverage is still running like normal. I'm now convinced that this "organization" is a fraudulent group of criminals that need to be held accountable for their total lack of service. I can personally say that I paid my premiums and feel like I'm getting absolutely zero in return.
I am contacting the Texas Department of Insurance tomorrow to file a complaint stating that this company is committing fraud by not providing its customers with the services they have paid money to have. I should say "shame on you WageWorks", but I think most of us on this community board know good and well that there's not a single individual within their "organization" that cares at all. This is exactly why they have to be held accountable for their criminal, fraudulent practices. The worst part is that the company I used to work for actually signed with these criminals and it's sad to know that they probably did it just to save a few measly bucks. I almost feel sorry for my former employer, but it didn't take me long to find this community board, so they should've done at least a little research before going with them. I hope those few bucks you saved are with it, because we the consumer are not happy at all!!
Wage Works has too taken money directly out of my paychecks without warning twice for the unsavory Commuter Program. The way that they did it was abnormal for them: 1) They took money out ($510- $255 for metro parking and $255 for metro fares) on 12/11 after I signed up for it a few days prior to that. According to their reps, they are supposed to do it within the same benefit month (Jan 2018). Since it was not yet January, I was confused by how early they deducted my money. 2) I cancelled immediately afterwards and also put in a ticket, along with multiple phone calls. Shockingly enough, WageWorks still deducted the money again for that same amount ($510). When I called, they claimed that money is normally taken out on a bi-weekly basis. 3) That whole time, my metro card was never loaded up. In fact, I reported it lost and stolen, when money was deducted the second time.
I filed a claim with WageWorks through the Pay Me Back form for a refund as some other reps had advised and they rejected my claim immediately, claiming that I have no proof that they took out money from my paychecks. They wanted actual receipts of the deductions. If I provided them with what they've given me - confirmation through email, WageWorks balance, and actual pay stub information - how can that not be evidence? Also, if the company does not provide receipts of those transactions how can we as customers, provide them when they were not provided in the first place? I was never given any warning and actual receipts for these deductions. To reject my claims, based on that, is damn ridiculous.
Note to Wage Works: I'm currently, at this time, working with my company to recoup my money. I had one of my company reps in HR put a note on my account to prevent more money from being deducted for no reason. I've been having high blood pressure about this whole situation since 12/11 when money was deducted way too early. Rest assured, I plan to contact the IRS and other government entities to recoup my money (well over $1k) from you.
FSA Benefits - I have called THREE times, the last time on hold for over 30 minutes, and THIS call? I'm at 32 minutes and counting. All I need is A COPY OF THE EMAIL STATEMENT FOR MY MANAGER FOR THE MONTH OF FEBRUARY. The first rep said "Oh yes, I'll sent that to him right away." She sent to him again the MARCH reminder. I had (CLEARLY) asked for FEBRUARY. The second rep, after 30 minutes, told me simply "I cannot send that to him. I do not have the authority." (Wait a second ~ aren't you a "customer service" rep!) I was in a rush to leave and could not pursue this further.
Now, third call, a nice young man named Jake is trying to help me. I feel sorry for him. We're up to 36 minutes while I write this. He simply cannot find the means to get the February statement for us. My question? If the first rep was able to email the MARCH reminder, WHY CAN'T THEY SEND FEBRUARY's? I've been very calm and nice to Jake. Oh wait. Different music! Jake transferred me to another department. Ah, Jake? It would have been nice if you had told me that was happening... WHY DID MY COMPANY CHOOSE WAGEWORKS?
This is so frustrating and so unprofessional and such a waste of time... Back to square one. Repeat story for a FOURTH time to the Customer Service Supervisor. On hold again. At minute 44. Ah-ha! "For some reason we don't see a February statement." I'm escalating this to the next level to see if they can generate one. I hope my manager hears from them by next Monday...
In 2015, I paid $11.00 towards my PCP copay using my WageWorks debit card. In 2016, did not I enroll in their services because I felt that is was too costly and I am a post-graduate with student loans. However, in 2017, I was diagnosed with several medical issues and felt that a flex account could help offset the copays and Rx expenses. Unbeknownst to me, WageWorks had suspended my usage of the card since 2015 because they claimed to have covered an $11.00 office visit with funds that came from an account which only covered dental and vision.
After almost two weeks of back and forth useless conversations with useless customer service reps, with efforts made twice to fax out substitute receipts (per WageWorks' suggestions) only to have them denied, As result, I was told to either repay the $11 or submit the original receipt from 2015 in order to satisfy the claim. I had moved and so producing this document was not doable and the physician had left the practice. I was already paying for this plan out of my paycheck and once I enrolled there was no cancellation of this deduction, therefore I needed the card to utilize the allotment which was established.
The suspension hindered my spend down process. The staff were useless, incompetent and everyone had different ways and policies in addressing my issue. I would not recommend anyone to do a flex plan through this entity and I hope someone would shut them down. Why do I have verify what services I had done at my doctor's office? I not going there for a facial and pedicure. I have my health to maintain! This is fleecing America. I recommend that they shut down, reorganize WageWorks or find other company who knows how to threat their customers like they are of value.
This is operated out of India. When you try to call customer service, you can only speak with individuals with very broken English and don't use the correct verbiage to help their customers. RIDICULOUS. I wouldn't recommend this fly by night operation to anyone.
My company just enrolled with WageWorks and what a disappointment with their service. I have submitted several receipts from my dental office and still not sufficient. It has codes of service, amounts, date, etc. Now I called them again, WageWorks is now asking for an EOB. I called the dental office and they don't have that so now I have to call MetLife to provide to me so I can upload to WageWorks website. I am spending way too much time on this versus them resolving this issue. It is my money and I am having to jump through hoops. This is totally frustrating and I am very dissatisfied with their service. Wished we had ADP again, they were so much more efficient!!! So as much time I am spending getting more paperwork for them to review, they should be paying me for my time and aggravation causing me!!!
This company is a disgrace. We have to call almost every month for some mistake they make on our account. Today when we called and said that their website was down, the guy said, "Oh well wait a few hours maybe they will fix it." If you are considering using this company for your benefits handling, DON'T.
WageWorks Company Information
- Company Name: