WageWorks Reviews

We just got COBRA May 1. I have so many complaints about WageWorks i don't know where to begin.

My employer switched our HSA account. I was under the impression that my funds from this account would transfer to the other account. However it didn’t. The card doesn’t actually expire until Oct 2021 so I thought I could still use it. When I attempted to use it, it got declined. Called customer service and spoke to an incompetent individual about how I can get my reimbursement. They told me I had until October 2019 to use the funds and I could file a claim when paying with my own credit card. Did EXACTLY as they asked and submitted my claim by email.

I just got off the phone with the most ignorant arrogant woman who made what should have been an easy phone conversation into a painfully ridiculous experience of going around in circles and chasing my tail. Trying to get any information from her was harder than clipping toenails on a tom cat! When calling about paying medical bills which comes out of OUR pay, I expect at least a small degree of professionalism, and maybe a bit of compassion would be a nice addition.

If only I could give WageWorks a 0, I would. They don't even deserve a 1. Last year, they gave me problems to reimburse me. This year, I am going through the same thing. I forgot to pay with the WageWorks card and paid with another card. Everything they asked for is on the receipt, yet they will not reimburse me. I am sick and fed up with WageWorks. I will NEVER sign up with them again. I am DONE with WageWorks. I will be writing the head office.

One month they sent my commuter card late and another month the commuter card did not even work. I was forced to pay out of pocket for travel expenses that were over $400 for the two months. They only offered to reimburse me $96 (out of my own commuter account) and the customer service is horrible. They will make you jump through hoops for a reimbursement in hoping that you give up trying.

Recently, I submitted receipts for medical bills. I had carry over funds from 2018, that according to the Wageworks rep, can only be used in 2019! Now, we all know that physician offices are slow to send you the bill. It was my assumption, that I could use my carry over funds for 2018 to pay 2018 bills. NOT! I was told that these funds are added to your 2019 funds. So, now, I owe WageWorks. Still trying to figure out why I owe them, when I had 2018 carry over funds on my card to pay the bills.

Numerous calls to customer service about my Cobra. Even thought they have a Customer Service log of some sort, it's like Groundhog Day every time. Then you call Customer Service and they say you have to log your request into the database. Then someone closes your case without looking at it. If I could give them a zero rating I would.

My employer health coverage expired April 30th but Cobra was available through WageWorks. I signed up mid-April for coverage starting 5/1 and made my payment on 5/1 on their website. My Healthcare provider says my coverage has lapsed. I called WageWorks customer service and they said all the documentation has been sent. I conferenced my Healthcare company and they checked and said they didn’t have it. Then the WageWorks agent says “oh we sent it today” which was a false statement. The healthcare provider escalated with their own organization to double check and called back and said they still did not have it.

I've been ca Calling every time I use my card. There is always a problem every time I use my card. Trying to kid reimburse is another story. Their customer representative is horrible. I have to call like 3 times maybe 4 to get a problem solved. Very time consuming! This company needs to be bought out and restructure and training for their employees!

When I called to stop the emails that are being sent regarding someone else’s account I was told that the participants would need to request to invalidate my email address and until the participant calls and requests this I will continue to receive emails regarding someone else’s account.

I was forced to open a WageWorks account by my employer as they will only post their contributions there rather than a personal HSA account. After specifically asking a WageWorks employee if I could have my reimbursements directly deposited to my personal HSA, I was told yes and set it up. Long story short, she was wrong and I spent another 45 minutes on the phone a week later because my reimbursement was marked paid but did not make it into my personal HSA account.

NOT EVEN WORTH 1 STAR. I called and verified with their Customer Reps prior to purchasing a WaterPik that my Dentist recommended me purchasing. WageWorks Customer Rep said it would be reimbursable as long as I had a letter from the dentist. After all the run around and trying three different stores to purchase with my WageWorks Visa card and calling each time my card was declined just to get another excuse.

I've been using WageWorks for the past 8-10 years both through my and my spouse's employer. It used to be a well run company/service with friendly support staff and online system that worked. Over the past 2-3 years something happened. List of issues is endless: transit program had suddenly disappeared from my WageWorks' account - and I can't claim back funds even though my employer had already withdrawn pre-tax funds from my paycheck. It's telling that WageWorks had removed all traces for contacting them once you're logged in inside their system. I had to look up contact information just by searching internet.

These people steal your money. I opted into $2500 for the year and they deny every claim possible. They make you submit a receipt for EVERY SINGLE thing and then tell you your receipt isn't good enough. Additionally, their customer service is offshore and they "aren't allowed" to transfer you to someone in the United States. If you need to speak with someone, you have to WRITE A LETTER to the "executive team" in San Mateo and then someone might* call you back. This is a joke of an organization. I miss Navia Benefits where my FSA was EASY and LEGAL. I will NEVER use their services for anything ever again.

Although I have been denied my own money for real medical items, e.g., prescriptions, small medical devices, etc when trying to use my WageWorks HSA card, they had no problem letting someone use my card number at locations many states away from where I reside. Then to get my money back I had to go through a horrible card dispute process where I wasn't allowed to talk to the dispute department. Only first line customer service who could do or tell me nothing except it might take up to 90 days for resolution. I have already stopped my contributions to this card as I feel this organization is very shady and may have inside scams being conducted that they are not addressing.

WageWorks, Inc. is a corrupt company who take your money in advance and take their sweet time transferring the payment to the provider. The paperwork they send regarding payment for continuing coverage does not indicate the delayed time from processing the payment to continue coverage. I continually called to determine eligibility and receive the same standard line which defends their practices while allowing individuals to lapse in coverage. I had COBRA in the past under a different system and did not experience these issues. They should not be in business with such shoddy practices and misinformation.

I reserved $2500 from my income to use toward medical expenses but then they denied the bulk of my claims. The reason was that I changed to a new federal job that was administered by a different company. Problem is that they told me it would be fine before I moved. Then they found out they were wrong. And they just keep my money. THERE IS NO ACCOUNTABILITY. DO NOT GIVE THESE CORRUPT FOOLS YOUR HARD-EARNED MONEY.

As far as I can tell, this firm's profit model is simply based on stealing money from consumers. In December 2018 I had prepaid for my January and February 2019 COBRA premiums. I was going on Medicare effective March 1. In late December, I withdrew my authorization for them to draft my account for any further premiums. In January, they drafted my account anyway and applied it to March of 2019 when I was I covered by Medicare. Numerous calls, emails, and inquiries posted in my account and they have yet to refund my excess premium. They now tell me my ex-employer has a deficit in their "trust" account. My former employer tells me WageWorks owes THEM money!

This has been the worst experience I ever had in my life -- I have been paying out of pocket for a premium monthly so that I can have insurance as I do not get insurance through my company and stayed on my parent's COBRA plan. This company decided to change their monthly premium cost, never notify me, and then I get to the doctor's office for a visit and my INSURANCE WAS TERMINATED. I had an absolute meltdown as I got married and my address changed this year and they were STILL TAKING PAYMENTS OUT of my account every month. I spent over 40 hours total on the phone with them and as of now, my account is reinstated but I have yet to get my money back for the months they took out (as I have paid over $2000 for coverage for the next 3 months). They are terrible. Do not go with them as they ruined my one week off of work sorting through their own mess.

My mother died in November and I am her executor and trustee. Most of her assets were in her trust, including her checking account, and she has no deposit accounts outside the trust. The company that provided her with her retiree health insurance benefits contracted with WageWorks to collect her monthly premiums. Her coverage wasn’t COBRA coverage, but I believe retiree health insurance services are handled by their COBRA department.

I've tried using WageWorks FSA for about 2 years. Unfortunately, they reject legitimate claims for almost all medical doctor, dentist, and optometrist visits and require additional documentation, with threats of account suspension. This requires at least one, sometimes multiple submissions providing said documentation. This wouldn't be so bad, but it is never clear why they are actually rejecting a specific receipt or statement! I would rather just pay the extra tax than deal with the hassle of an account with WageWorks. Be very cautious before deciding to open an account.

I had an dependent care FSA thru a previous employer, and my last day was March 1st. Prior to leaving that position I contacted WageWorks concerning my account. They assured me that my money was mine and would be there for me to make claims against whenever I needed. Here is the catch; you can only make a claim for services that were completed during your employment. I had a little more than $1000 dollars in my account. I made a claim on 9 April for child care from 1 Jan to 2 March. They tried to short me $350 by saying that the services weren't completed during my employment.

I have had bad service in the past, none worthy of making me turn to the internet with the hopes of stopping at least ONE poor soul from having to deal with the flaming trash heap that is WageWorks. I have (to this point) spent 29 days attempting to be reimbursed for parking to no success. Upon waking up today, I found that I had another claim that needs to be filed. Meaning that I will likely spend eternity chasing down $500 that I would have MUCH rather paid taxes on. Please, if you are on the fence and you're thinking about signing up, DON'T DO IT. DO NOT USE WAGEWORKS. On my team, everyone has the option to leverage their platform, and after two months everyone has decided to stop wasting their time. Choose wisely.

I have had a Flexible Spending account for years through a different company. I know how they work and I never had any problems. I had a dentist appt in December. Dentist waited for my insurance to pay and then sent me an itemized bill for the remainder in January. I used my WageWork Card to pay the dentist. My claim was put in a status of "Ineligible Expense". First talked to a representative in January. Told me I should send in my receipt to show it was paid in January for a December expense. I did so...then I get my WageWork card will be suspended.

The original receipt is never good enough. This company loves to inconvenience you by making you go thru your insurance company to provide other documents before they will approve any payment. So annoying, especially since it’s my funds that are deposited from my pay into this WageWorks account. Ugghh.

My wife was informed by her former employer Sacramento Unified School District to contact WageWorks to procure COBRA coverage. She did so and told them she wanted to continue with HealthNet coverage. WageWorks told her to send them the first months premium of over $950. When she tried to confirm coverage with HealthNet they indicated she was not covered and she should forward the first three months premium to HealthNet. She did so and then began our more than 16-month pursuit of a refund from WageWorks. Numerous phone calls, emails and written letters to WageWorks got us nowhere.

My card was declined for no apparent reason. When I called to inquire, they kept me on the phone for half an hour and were not able to locate my card information. The level of incompetence was astonishing.

I paid into Wageworks and they told me that I cannot close my account under any circumstances. They will just take the money that I paid for from it and not reimburse even when they are supposed to. If you want to even file a claim because of any medical issues you would actually have to be working for the Federal government at any time. This is a total scam! I am about to lose a lot of money unless I work for the federal government again!

WageWorks makes it extremely difficult to get reimbursed. I've had to submit a recent claim four times and still have not received my reimbursement. Their receipt has to be exactly right. My latest claim was rejected because the description for the service was below the charge, not in the same line! This is absolutely ridiculous for getting access to my own money. Extremely dissatisfied.

I would not recommend using this company to manage FSA funds. They have traps to keep your funds, and I just lost $170 in the rollover process. I had $800 to rollover, but knew that only $500 would rollover according to IRS rules. But the $170 expense I incurred in December was not subtracted from the $800 available, it was subtracted from the $500 rollover. Why? Because the payment happened after the first of the year. Even though services occurred in the previous year, funds were deducted from the current year. My balance is now $330, not $500 as expected. After several calls, and resubmissions of receipts, WageWorks still has my $170. Again - don't do business with this company - they don't deserve to stay in business. My negative review is obviously one of many, and mine is not an isolated occurrence.

I contributed my money through my company to dependent FSA. I filed after left the company. It was partially denied because I no longer work for the company anymore so they can't reimburse the money after I leave. The representative and his supervisor MJ has no clue how the program works. They are just researching as they talk. When they can't find a legitimate reason they start doing nonsense math. I contributed to my dependent care account. But I am getting whole a lot of trouble and not getting the full amount of money back. It's a totally shady program WageWorks is running. It's a total waste of my time talking to a bunch of idiots who doesn't understand the program and can't speak English clearly. Shame on WageWorks!

Interview was done by an inexperienced person who isn't qualified to have the job. Anyway, after the interview I let her know I wasn't interested, then I received an email several hours later that they weren't interested. Neither was I. BARF! I read the other reviews. How do they stay in business??

Nothing but a horrible experience. Being an employee benefits broker, we deal with many different vendors and Wageworks ignores emails, doesn't respond, doesn't work to resolve issues - the worst! Don't waste your time!

Just absolutely worst customer service: phone keeps breaking up, accent too heavy to understand, not explaining anything I was asking about, only repeating "it will be there by the 1st, ma'am" in a monotone. Put on hold numerous times, wasted sooo much time. Finally get a supervisor on line only to repeat the same speech to me as the previous guy. I AM QUITTING THEIR SERVICES AND I ADVISE YOU TO DO THE SAME. They need to be reported to BBB, and I am happily doing that right now.

My explorer uses WageWorks to manage Flexible Spending accounts for medical expenses. They constantly request you send itemized details, receipts and EOBs for what are blatantly legitimate medical services. Bills with names of actual hospitals, cancer centers, etc. Then When you send in the forms, the EOBs, receipts, etc. half the time they say, "This is not sufficient. We need a more detailed receipt..." The bills and receipts they always tell you they need more details. It is ridiculous, and then when you call customer service you always get someone with a very difficult accent to understand. Sounds like a call center in India or Pakistan. This company is just not customer friendly and lacks the ability to use judgment, discernment, and common sense.

Unfortunately, my employer of 30 years chose this worthless firm to outsource its billing for retiree health care. I cannot tell you how many times they have screwed me up by telling me incorrect information, advising me that I needed to send payments directly to them, only to have all returned three weeks later with no explanation as to why. When I called they advised my coverage had been canceled and I would need to take it up with my former employer (a whole other story). My former employer called me back after three days to tell me it is not their problem. That my issue was with Wageworks and take it up with them.

My WageWorks card was declined twice for insufficient funds for no reason. There was over $2,000 in my account. I was charged two $25 fees from my dentist as a result. When I called to speak to someone at WageWorks the person could barely speak English, I was told it was due to a glitch in their system. I understood and asked for it in writing so I could forward the information to my dentist and was told no, it was not possible. When I asked to speak to a manager I was told there was not one available. This was the worst service I have ever received, I could not believe I trusted my money with this company. I would not recommend!!!

While I, like most victims of this company, had no choice in choosing them for my FSA plan, I felt it good in some small way to further express the appalling way they outsource their call centers and train the reps to assist with claim issues. You all understand the ridiculous processing that occurs with this company. What kind of garbage it this when using your FSA card for clearly eligible expenses results in unannounced suspension of the card pending a receipt.

This company needs to be brought to the attention of Better Business Bureau and the Attorney General's office. I send medical bills in for reimbursement. They get denied. I call up. Spend time speaking with someone who tells me it will be re reviewed but takes 7 days no supervisor to speak with and no one has a direct ext of a last name....appears to be inconsistent claim practices and little depending who gets your claim it is paid or denied...improperly. THIS IS BY FAR THE WORSE COMPANY I HAVE EVER DEALT WITH. SHOULD ALLOW A MINUS RATING.

Two calls, two plus wasted hours on the phone. Had a question about a transaction that was declined that should not have been. Both times I got people (two each phone call) that could barely speak English, and I sure could not understand them. They didn't know what I was talking about. They read canned script. I asked for someone who spoke English that I could better understand. The second person was as bad if not worse than the first. If I am in the US trying to get a medical bill straightened out, I want a person who speaks fluent English and knows what they are talking about. This already added to the frustration. I finally got it settled through a third party. Ridiculous.

I was using WageWorks for my commuter benefits when unfortunately I sent too much money to my Ventra (Chicago transit) card. There was $300 in missing funds that after multiple calls back and forth with Ventra and WageWorks was finally sent back to WageWorks. I was told that I had to wait to deplete my current Ventra balance before they could reload. I simply wasn't riding the bus as often and this became impossible. Finally, while I was preparing to end my employment to go to school full time, a seemingly helpful representative told me a second solution - he would send the funds to me in a debit card that I could use for the bus, Uber, etc.

I had move to another job and wanted to keep the medical coverage for my wife as well as keeping the dental benefits. It turn out that they split the account and now I have 2 years of coverage for my dental at 1425.00 and the medical for my wife was cancel even though we have been in contact with them and trying to resolve the situation. There is no person in charge to make a decision. All complains must be done in writing address to nobody and still hope that your issue will be resolved. If you can don't deal with them. They will overcharge you and not provide you with an answer.

I spent 45 minutes on the phone with two operators who barely spoke English. Half of that time was spent on hold. It was one of the most frustrating customer experiences I've ever had. And after all that, my problem still isn't resolved and I have nowhere else to get help. Worst company ever.

Please be aware that when you call them you are getting a call center not in the U.S. It was very hard to understand the agent and he had been prompted to repeat back to me. He was polite and kind, but I was concerned that my needs were not going to be met. I was supposed to get 3 months of Cobra supplemented by my former employer. The first billing was for 100% of the Cobra. I tried to navigate the website. My former employer told me I would have to call them. Nice? Right? After 4 calls I finally got a billing that reflected the correct charges. During this time all of my plans were canceled as well as a necessary prescription. If you are scheduled for a layoff, they should work with you in advance of that so that coverage isn't interrupted. I blame WageWorks and my former employer for the careless handling of my insurance problems.

The company is incredibly hard to deal with. Their online site is archaic, they make you mail a physical piece of paper to get compensated for commuter benefit stuff. Can't speak to anyone on the phone, they are robots who speak broken English. I was told they could not mail a new commuter card, even though one was never received! Just terrible.

I submitted my gym expense for reimbursement to WageWorks on 1/22/2019. There were five payments in 2018. The first three payments are for January, February and March, the other two are for November and December. Strangely, the first three payments got approval but the other two got denial. I called WageWorks and talked to supervisor Marie. I asked about the reason for denial. She said that gym statement is required for the claim. Why some payments got approval while other got denial in the same claim under the identical condition? Here are my comments: 1. WageWorks has inconsistent standards on process claim. It creates a lot of confusions/inconvenient to customers. 2. They refused to accommodate my request for processing the rest claim as is.

My former employer transferred my records for reimbursement to medicare bills to WageWorks on 12-18-2018 and at that time I was to receive a pin number to register so I could submit claims and review progress. I never received the pin nor information and began calling my former company the first week in Jan. As well as WageWorks. So far after over 20 phone calls, Hours on the phone I have been unable to receive what is necessary info to register nor submit any documentation to obtain reimbursement. As of this date March 9, 2019 all I have been able to receive is promises that I will receive a callback which never has happened. When you ask to talk to any supervisor or manager I am told not available. No email addresses of anyone in the corporation as if you are not registered you cannot get through or get info. I will be filing a formal complaint to the Better Business Bureau. and to the Dept. of Labor shortly.

I have WageWorks as part of my health insurance through my employer insurance. I bought eyeglasses from Walmart Vision center and used my WageWorks card to pay for them. A few weeks later my card was suspended. They wanted me to send them a receipt. So I had to drive 30 miles back to Walmart to get receipt. They printed out the order form and had to handwrite the tax on the receipt because the order form doesn't have the tax on it. It's added as u pay. So I sent to WageWorks. They paid all but refused to pay the $16 tax because it was handwritten. Although they know the totals matched. So still card is suspended.

This company wrote me a letter stating my Flex Spending card would be suspended March 4, 2019. On February 25, 2019 I went to use the card to get new eye glasses. When I swiped my card on February 25 it was already suspended. I had $214 left on my card. They suspended my card because they wanted to see bills from 2 doctors office. I don’t understand why they would do this and they clearly saw the 2 inquiries was used for 2 doctor visits.

Almost 3 months of time. Made 6 Telephone calls. Talked or waited almost 7 hours on the phone. Spoke with 2 supervisors. Promises of callbacks several times (no callbacks). Lots of frustration and hair pulling. And nothing has been resolved.

I have WageWorks through work. I also have Pancreatic Cancer - with that, comes A LOT of medical bills. WageWorks suspended my card and asked for receipts on three LEGITIMATE claims. I submitted all three receipts (two to a medical supply store, one to a hospital) - the hospital stay was accepted and the other two were denied. Because I need to access the rest of my money (some of which is about to expire), I went ahead and paid them back for the two rejected claims. Several days later and after several phone calls, they STILL have not reactivated my card. Each time I call, they tell me it takes "24-28 business hours" and will happen by "tomorrow" "at the latest." I am now 25 minutes into a call with them, and it still has not happened.

I AM SO ANGRY AT CERIDIAN WAGEWORKS RIGHT NOW. I am literally taking a sleeping pill to calm down!!! I had a simple question about a claim and repeatedly got sent to a foreign land... site 109... to be exact. Whatever that means. I couldn't understand them and they couldn't understand me. They refused me to be transferred to the 'USA' which I have been told is my right. So I have been on the phone almost 4 hours with foreigner after foreigner after foreigner. The one I finally decided to talk to, didn't have a clue what I was asking of him!!! So it took another call, and another call and another call. I was almost ready to have a heart attack or stroke. I so resent a company that clearly would rather pay Orientals or Indians or Filipinos so that they don't have to pay much when there are so many Americans looking for employment!!!

After many hours both on the WageWorks site and with a representative on the phone, I cannot still submit a claim. The WageWorks online site is unresponsive: It may take 5 minutes to bring up the next page and often (like it happened to me again and again) it gets totally stuck. It's an extremely frustrating experience. When I eventually called the service number because it was impossible to submit the claim online, the lady was nice but I could not understand her either because of the accent or because the connection was cutting off. Eventually I had to hang up. So after all this wasted time, I am still unable to submit the claim. Unbelievable!

If it were up to me I would get out of this contract - worse service encountered in years. My experience - 1) How about reducing the wait time to 5 minutes or less versus 20 minutes. 2) It would be nice to get a WageWorks representative who would have command of the English language of at least the 3rd grade. 3) It would be nice if the operators do not hang up when they are struggling to articulate why a claim was denied. This causes another callback and excessive hold time. Perhaps this is WageWorks' business model - wear the patient down until they give up. 4) It would be a good idea to have auditors who understand English and can decipher a doctor's bill to avoid unnecessary claim denials. 5) How about a notification of when and why a claim is denied. Take a clue from United Healthcare. 6) Let the auditors contact the service provider for missing information.

Negative 100 stars is more like it! I submitted 3 Lyft receipts for me & my wife to get to/from the ER where I went due to left arm numbness which I know is a heart attack sign. Although they had the ER copay claim, they denied the Lyft receipts saying they needed the related medical records. I couldn't add the documentation and had to submit them as new claims. After doing so and adding the requested documentation, 2 of the 3 claims were approved, but not the 3rd. The representative (I don't believe was based in the US) wouldn't listen and kept trying to talk when I explained it isn't a transit benefit claim, but a medical claim. She tried to say the documentation wasn't sufficient and continues trying to explain what she needed me to submit while I asked her to stop talking and please just listen. When she didn't, I yelled at her to STOP TALKING AND LISTEN TO ME.

I've submitted a small claim online for reimbursement three times against a carryover amount from a previous year at my recent employer. First they needed more information. I sent additional information but that was deemed inadequate. I called to question that determination and was told by a representative that it was OK after all and that a check would be sent. It never arrived. I called to question why it wasn't sent and was told it was denied again needing more information. I uploaded additional information online. When I tried to check on the status online, my online account had been deleted. I did not delete it. One last call was no more helpful than the previous. Apparently I'd passed the date to submit a claim even though it had been submitted previously. I'd accuse them of being a criminal enterprise but criminal enterprises are better organized that WageWorks appears to be.

Submitted $891 claim in December - no check arrived. Called 1/29, they said the check was lost but gave me a claim number and said they'd send another check - no check arrived. Called today and they said, the last rep should have sent you a form to fill out instead of giving you a claim number. Then they emailed a form and told me to FAX it back. Did we get transported to 1993? Who has a fax machine? The other option is to MAIL it back, like with a stamp. Looks like I'm another month away from getting back the $891 they took out of my paycheck last year. I will never use this "benefit" again.

If I could give this company zero stars I would. They are the worst company ever. I paid for surgery using my flex spending card, sent in the correct required documents and everything was still denied. It took me speaking to 3 supervisors before they would approve the document I sent in. It is always something with this stupid company.

You cannot talk to a customer service rep in the U.S. They do speak or understand English well enough to assist you. When COBRA ended 11/30/18, they failed to notify the medical and dental insurance company so they continued to process claims that doctors submitted erroneously. It took two phone calls, one with a supervisor, to get them to agree to notify. You would think that is standard procedure. I hate working with them and will be notifying my ex-employer. I now have to wait 5 business days to find out if they actually notified. I will be contacting the insurance carriers because I do not trust WageWorks to provide accurate information.

I am only giving them one star because a rating is required! If not for that, I'd gladly rate them a ZERO star company! When I called WageWorks I explained to them that they never notified me what the next step was after signing up with them and that I was never notified about what to do until I was sent an email on 2/9/19 on a Saturday (I don't work weekends) by my employer, telling me that I have up until the 10th of every month to order a benefits card for commuter benefits. I then explained that because I was not made aware by anyone up until today, 2/12/19 on a Monday, that I am requesting an exception to order my benefits card for the month of March instead of for the month of April. The guy on the line says yes, processes my order for March and we both go on with our lives.

I have been with WageWorks for about 7 months. I have been paying my premiums on time. I have not missed payment since I started WageWorks. For my January payment I paid it as it stated on the website. It was slightly less than I normally pay every month but I did not think about it and I sent payment via website.

This company has been one of the worst experiences I have had! Every Month that I submit claims to get reimbursed for Heathcare Premiums I am told it is not right or they need more proof. It’s always something and now they're saying they need copy of My Bank Statement to show Proof I made payments and not someone else! Of course you know that didn’t go well!! I asked to speak to their Supervisor and I’m not sure they even put her on because she hesitated to give me her Name! She tells me that those are the New Rules to get paid! I did ask her whose rules then she said My husbands company! Anyway the call didn’t end very well. I will be calling my husbands company and making a Complaint. This has been going on for Year!

WageWorks says they refunded my $1,000 but my company has no record of the refund. How do I get my refund after they say I lost on my transit card because I left my company due to a forced retirement and they say you have 90 days to use the money. Can I go to the government such as the federal trade commission or the FBI and file since it was done on the internet?

I’ve been using WageWorks for two years now and it has been nothing but FRUSTRATION. I would give this company a zero if I could. Even if everything is under the approved criteria the company will find a way to say something is missing. No paper trail of who in CSR or management/ supervisor denied the claim. Every excuse will give you a vague reason why it was denied. This company is a scam and it’s just crazy how inconsistent they are.

Every single Dr visit was contested even though all info was submitted and it was on their list of approved expenses. Any issues brought to customer service did not resolve anything. I am now facing collection agencies. My company dropped WageWorks due to poor customer service. They won't let you spend any of your monies on approved medical expenses. Then they put up a bunch of smoke to blame the Dr's office and you for not providing accurate receipts. My wife has been in the health field at many different levels including authorizations. She has never encountered anything so ridiculous. How my company was ever convinced to take this sham of an organization, I will never know. Something has to be done about this crooked agency. I am currently working with our new FSA agency and they have told me that they have numerous accounts rolled over from them with the same issues.

The only reason this has one star is because I couldn't leave a review with zero stars. They are not even worth one star. This is the worst company for FSA administration. I have submitted numerous receipts with the five correct components needed and still have not gotten reimbursed. Submitted a receipt for out-of-pocket expense, and they kept the funds that were in dispute so I am now using my money TWICE to pay for glasses. UNACCEPTABLE and any benefit administrator looking for a FSA administrator DO NOT USE WageWorks. You will give your employees and administrators headache after headache just to use their OWN MONEY!!! Save yourself and your employees grief and use another FSA carrier!!!

They have suspended my account without notifying me that they need documentation of office visits. I would have happily provided documentation were I aware they needed it. Furthermore, there are numerous occasions that I have sent in proper documentation in a timely manner only to receive a letter saying that my account is about to be suspended bc I didn’t provide correct documentation. So I resend the same receipt and highlight and label all of the requirements needed for documentation which is accepted. So on numerous occasions they have me resend the same receipt verification or they suspend my account without notifying me that they need verification.

My previous employer offered me COBRA coverage through WageWorks until my new employer's healthcare took effect. My new employer paid over $3k in premiums to WageWorks for the coverage. Every one of my prescriptions, eye care, doctor visits, blood draws were rejected by my insurance carrier. They said they never received anything from WageWorks. I've tried to contact WageWorks, but there's no email contact available, my WageWorks login no longer works and their telephone system is a joke. DO NOT GIVE THEM ANY MONEY!

We tried to use our balance to pay for orthodontic procedures for our son (many long phone calls and difficulty with website). As of yet (1.5 months later) they are still not paying it. They keep changing the paperwork requirements and sending us to different parts of their website (that cannot "find" our orthodontist).

My first clue was when I mailed a check to the address that was in the Cobra information package, the check was returned because they gave me the wrong address. They refused to cover dental expenses for my son. Called twice and was told that my son was covered and have the dentist submit the bill again. After the 3rd call when they couldn't even find any record that I had paid for coverage, I gave up and paid it myself. If your employer ever gives you the option of Cobra coverage through WageWorks, do yourself and your pocketbook a favor, DON'T.

WageWorks has got to be the worse company I have ever had to deal with. If you have to provide a receipt for over 85% of your card use, due to them not being able to verify, then why even have them. They are getting paid from my company yet I am the one doing their job for them. If I hear one more time about how the IRS requires they verify etc etc, I am going to lose it. WageWorks, You are HORRIBLE!!!

This company is a nightmare of canned bureaucracy and auto attendant "help" topped off with bored and incompetent offshore help desk staff. Set aside at least a few hours and a level of patience to rival the Dalai Lama if you ever actually need to speak to a human, as happened to me today when the Flex benefits card I’ve used for 4 years declined to allow me to purchase the train ticket I need to get to work in the morning. 2 hours spent on the phone over 3 calls throughout the day, and the best these people could do is verify that yes, they have my money, and yes it is more than enough to cover the transaction. However I can't actually spend it because of reasons. Further they cannot do anything to allow me to spend it for 7-10 business days because the sheet they are reading from provides no other recourse and the people who are financially vested in this organization pay them to give all their customers the run-around.

I tried to make a claim for money in my account and I provided three statements from my medical provider. They refuse to honor them and told me I need detailed reports of what was done at the doctor. This is none of their business as far as I am concerned and all they want to do is hold your money and not give it back to you. They are a bunch of crooks. Avoid this company. I am trying to get my money back. Very rude on the phone.

We had the worst experience dealing with this company. First, there was a discrepancy between the amount being taken out of paychecks, and the amount of money being deposited to the FSA account. This took several weeks, and hours on the phone to resolve. Then, when we tried to submit a claim for childcare expenses, it was rejected for no real reason.

I was previously employed by the WPP group, which used WageWorks as their Cobra administrator until 12/31. I have had nothing but problems with them. The first three months, their method of updating the insurance company was not set up correctly and they took my money and didn't properly notify the health insurance company that I had insurance. That took me about 5 hours of conference calls to resolve.

I signed up through this because I spend $400 a month on child care and I figured it would help with taxes and easing the financial burden and it has been the worst experience. Customer service is terrible, you don't even get a debit card and you have to submit claims for every receipt and they wont take "future services". So if I pay $100 a week at the beginning of the week they won't cover those expenses until the end of the week.

Like others here my company uses them for our FSA and because of their terrible service decided to discontinue use of FSA in 2019. With the changes from Trump my savings isn't worth the hassle. The most recent thing they started doing is flagging things as needing validation when I've been filling the prescription through Express Scripts for years. When I called it sounded like there was something wrong with the transaction from Express but I really couldn't understand the guy on the other end. If I could give them 0 stars I would. My advice is to complain to your employer and stop using FSA unless you're really desperate to save a couple hundred bucks a year in taxes.

Dealing with WageWorks for Cobra coverage has been a nightmare. Open enrollment period was October and stated if no changes then nothing needed to be done other than to continue premium payments. I did which they continued to cash however, notified my carrier that eligibility was terming 12/31/2018 claiming "non payment" even though my payment had been received and cashed as of 1/3/2019 (well within the grace period). NOTE: payment was created and mailed on 12/24/2018 which is when they are supposed to backdate to.

Dealing with WageWorks for Cobra coverage has been a nightmare. First I was not allowed to change my coverage, even though life change, until open enrollment period. Okay, fine, I'll keep same for 3 more months. After open enrollment, when I made change they cancelled my coverage claiming "non payment" even though my payment had been received. On Jan 2 I called and spoke to 3 different representatives because the online payment center had been down "please try again later" for 2 weeks. I told them I would mail a check and asked they please make note that a check was being mailed.

My employer used WageWorks to manage our FSA accounts. None of their customer service representatives speak understandable English. They work off a script so have no idea how to help solve your problem. When you ask to speak with a supervisor or someone in the US, they put you on hold for an hour and then tell you no one is available. They continue to misfile and lose the receipts that I upload. Because of this, I will lose about $200 of my FSA account that they refuse to credit me for because I can't get anyone who speaks English or knows what they are doing to actually research my claims. So very glad my company dropped them for 2019. If you are an employer looking to use their services STAY AWAY. Your employees will thank you.

I retired on 10/31/18. Utilizing the COBRA option, I paid for my dental insurance for 11/1-01/31/18 mailing the form and check within a week of form/info receipt. The check cleared on 11/30/18. I have a dental appointment scheduled for TOMORROW. Today my dentist office called because they could not confirm my coverage. I called WageWorks who told me to check with the insurance company as the coverage was continued. I called the helpful insurance office and they had me hold while I waited for them to work with WageWorks. Although WageWorks passed the buck to the insurance carrier, it was their fault. WageWorks cashed my check, but did not pay for my coverage or communicate with the insurance plan.

When I voluntarily left my employer, I extended health insurance coverage for my wife, three young kids and me through COBRA, which was administered by WageWorks. To my recollection, they sent me one bill that I overlooked and no others when the due date was near or when I failed to pay. I finally realized on my own it had been too long since I'd paid my premium, and I discovered that I missed the grace period by seven days. As soon as I realized my mistake, I called and asked to pay the full balance by credit card. They said no.

Their policies and poor customer service will leave me with unused funds. What's the point? I'm basically paying them to waste my time. I've unfortunately been a WageWorks customer for the last three years through my employer. They manage my FSA account and commuter pass. First of all, the website is extremely difficult to navigate and filled with bugs. Secondly, customer service is extremely hard to contact. They provide a phone number on their main website (not the one you log into); that number takes you through series of confusing prompts. Only after navigating through several auto-prompts, you might get to a human.

I have spent countless hours on the phone and never once have they resolved an issue in one phone call. I am not participating in FSA this year entirely due to the fact that I don't have time to deal with this company. I have requested a card four times in the past year because they never sent one to me. They still have not. They have botched payments, mistaken paperwork and I am pretty sure that sensitive documents should not be loaded on to that antiquated website! I am confused as to why any business would use them.

My old employer switched to WageWorks since the last Oct. Every month, I spent hours with the customer service, since when I check with Cigna, they say that they have not received the monthly payment. The customer service agent repeats the script, in India accented English. They refuse to call Cigna, either. This is January, '19. I am still asking them to communicate with Cigna for December coverage while WageWorks has my money for a month. If they keep doing this for many people, they can make lots of money with bank interests and investments. I'm so tired of calling them but I have no choice. It really sucks.

Every card swipe requires validation. I get that. So, I log onto their site and submit copies of the bills in PDF format as requested and submit them. Their site tells me that submission was successful. Hooray! YET, every month they send notice for them again. AGAIN. One set of receipts (2017-2018 charges) I've sent at least FOUR times and they STILL are saying the receipts are needed. These are itemized medical bills! Now they are saying the account will be suspended next month if they don't get the receipts I already submitted numerous times over the course of 2018.

I am urging everyone on here to write to their state attorneys general and file complaints against WageWorks if they are experiencing problems. I just filed a complaint with the Consumer Fraud Bureau of the AG's office in my own state. To state my problem in a nutshell, this company is accepting and keeping my premiums for health insurance and then telling the insurers that our coverage has been terminated. As a result, we've paid out our premiums and yet the claims from our health providers are bouncing back. Furthermore, they slapped a bogus $20 fee on us, claiming that our bank rejected the first payment for insufficient funds. Our bank has no record of such a transaction and our payments are set up to never bounce, so the company obviously entered the wrong routing number and tried to access someone else's account. I was told by a company representative that the $20 would be removed, but it has not.

My husband had a wonderful FSA account at his old job. However with a new job means a different provider...WageWorks. We were accustomed to using it at Walgreens for purchases without any issues. Went to use our WageWorks card there and it was declined. Only specific items can be purchased - cold and flu meds don't qualify? What is the point of having this account if we can't use it on the things that we actually need for the kids when they get sick? Something is terribly awry here. Never had this problem with our other FSA. The only place where this card would work is online at the FSA store where there are a limited selection of items are and they are overpriced. Other than that it was a headache to use it for contacts and glasses at LensCrafters. We had to submit and resubmit detailed receipts for all transactions. I have a serious problem with a company that makes it so difficult for us to spend our own hard-earned money!

Downloaded the app, photographed, sent everything in and they claim they never got it. Then the letters come asking you to do it again and again. You go back to providers for a nominal amount, more than once, trying to provide evidence AGAIN causing humiliation (with providers of service), grief and anxiety for stealing your available funds and zero customer service from WageWorks. No help for app or website just uncaring foreigners to plead your case to.

It takes effort to perform this poorly. Read the reviews. All true. Every single transaction requires receipts 100% of them and they put forth tremendous effort to block expenditures and have you strand your money. Find another provider, and alert me when the class action lawsuit is filed.

This company is in the business of trying to keep personal money that you have put into an account for health care expenses. They deny virtually every expense submitted. Claiming receipts are needed. Scam.

I've worked with FSA and HSA administrators for decades and have never been as frustrated as I've been with WageWorks. The company suspended our FSA card, demanding receipts and other medical information no other administrator ever had. While the card is suspended we are paying for services out of pocket while WageWorks delays review of the receipts we sent weeks ago. I got on the phone and got some of the required expenditures cleared, but our card is still on hold while a couple others are being reviewed. We are getting toward the end of the year and my hunch is seeming more correct that WageWorks makes things excessively difficult in order to pocket money that it has already received. So many of my coworkers complained to HR as well that the organization I work for is switching administrators. Good riddance, WageWorks!

I went online and signed up for me and my wife - was told both of us would be covered. Well coverage was only for me and it terminates on 12/31/18 with no reason given. Asked to speak to a supervisor and was on hold for 45 mins. then line went dead. This company is a joke. I would not recommend this company to anyone needing Cobra insurance. Employees do not speak English very good and are not very helpful. This company will take your money and give you nothing in return. To think Blue Cross is using them. No wonder people do without insurance. By the reviews I have read this company is just money hungry and does not care about their customer. Again I do not recommend BeneDirect Wageworks so if you do business with them look out.

WageWorks keeps rejecting my reimbursement requests with some generic reason code. The first time was understandable, as it was a complex claim and when I called customer service they suggested I get a letter from my doctor explaining the situation. Once I did that and resubmitted, the claim was rejected again with no further explanation. Upon calling customer service again, the agent and his supervisor could not find any reason why it wouldn't be approved and suggested resubmitting it again.

WageWorks is truly one of the most frustrating and inefficient companies I have ever had to work with. Every time I use the card to access my Flexible Spending Account, I am required to submit a receipt through their portal. The receipts are often denied based on arbitrary criteria. Recently I submitted 2 receipts from the provider to cover the information requested and was denied because all of the information was not captured on one receipt. The combination of the 2 receipts had all of the required information however since not all was on one receipt I now need to go back to my medical provider a 3rd time for a consolidated receipt. The company promotes themselves based on a hassle free experience, "You can't call them benefits if they're full of hassles". Nothing could be further from the truth. Any company considering using WageWorks for administration of their benefits should consider using another company.

"You can't call them benefits if they're full of hassles". Quote on the WageWorks home page is a LIE! Every single time we use the FSA Card it gets suspended. WageWorks constantly requires you to prove/provide all receipts and explanation of benefits every time the card is used. You have gather all of the receipts and itemized bills and scan them to your computer then upload them to your account, which is a huge hassle. It is our money that is in the account and we are using the FSA card at hospitals and clinics. The use of the FSA account through WageWorks has become such a hassle that we have decided to not renew it.

I wish I could transfer my COBRA TPA to another company. Since signing up for COBRA August 2018, I have had nothing but problems. Customer Service people are polite but completely worthless in resolving issues. They are only message takers. I have been trying to get an error that they made fixed for almost two months. And the result of my effort? My premium has increased about $200/month RETROACTIVE to the day I signed up for COBRA benefits. Is this even legal? There is something really wrong with this company. Are they regulated by any government agency? From reading the reviews here I am not the only person that is questioning their business practices. As a group, I wonder if there is something that we can do to bring this company into some sort of accountability for their poor business practices, and frankly, for what I view as probably illegal practices.

I left my position at a hotel for other opportunities. I decided since I was leaving the company, that I would withdraw my savings from my HSA. I filed for reimbursement for travel expenses on the 28th of the month, and the claim was APPROVED for $220. I also have my routing number and checking account number listed for direct deposit purposes as the only form that I would ever want to be reimbursed. After 12 days (10 business days) I decided to call back to follow up.

We have had a very disappointing experience with WageWorks. The customer service agent named Chiquita at site 112 was the most insensitive, rude and unhelpful 'supervisor' I have ever dealt with. I spent 4 hours on the phone trying to resolve an issue where payment had been made for Cobra coverage and WageWorks never bothered to tell our insurance company - they took our payment, but we had no coverage when we tried to use our insurance. I was transferred to the wrong department multiple times, I was ultimately HUNG UP on by a supervisor - Chiquita at site 112. I was spoken over, not listened to and my issues and concerns were never addressed. I was also given completely contradictory information by Tatiana (site 112) and Chiquita (site 112) - one said it was the responsibility of the employer to notify the insurance company and the other said it was WageWorks.

I've had so many issues trying to remove my spouse from my COBRA plan - even went so far as to fax the open enrollment form to them per their request (because there is no HIPAA compliant way to email? Hello, it's 2018) - and so far they have NOT been able to do something as simple as that! Their online request system is a joke (message to WageWorks IT department - please please update that system) and I've had to call in to their customer service line 4 times now just to get a status update. Customer service is useless!

Terrible company - will NEVER use again. I had commuter benefits removed from my paycheck by WageWorks each month for over 2 years. I left my job for a new opportunity in Oct. I had $140 left over in my account. On the day of my termination my debit card was disabled. I called to ask how I could remove the money from the account (after paying taxes of course). I was told this money has been forfeited. This is absolutely preposterous. This is hard earned money from my paycheck. I understand taxes need to be paid on this but to forfeit ALL of the left over money is completely unacceptable. Does this money go directly into WageWorks' pockets? BEWARE!

I am/was enrolled in their monthly commuter pass system. I did not receive my monthly train pass on time. I wanted to be reimbursed for the month I had prepaid for, yet they could not understand how to help me. The bottom line is that I prepaid for a benefit I never received, but they refused to reimburse me. It all makes no sense, so I have cancelled my account. They had the least helpful customer service representatives. In addition, I was told to email my inquiry in- I sent that two weeks ago and never received a response.

This company is the absolute worst. I left my job to move to another city, took up the Cobra benefits, paid a month ahead and they still can’t seem to resolve claims I’ve submitted, they delayed in advising the health carrier of payments, plus gave my prior employer issues. Meantime I’m paying out of pocket when I shouldn’t be, because they have a ridiculous accounting system and poor customer service! Do not employ them as a Cobra carrier please... Waste of time and money.

Just overall a horrible experience as compared to other HSA's I've had. Had to resubmit every transaction, transactions from doctors offices would be denied??? What else would I be purchasing from my primary health care providers office other than health care?? Their tech on their site OCR does not seem to be that up to par. I've called for help and their operators must work from home. That is fine but I don't feel that secure about my personal information when there is unprofessional background noise happening over the connection. In short they are handling my money that I allocate from my paycheck to use for medical bills and it feels like I am having to argue in court to get every bill paid.

This is my second fiscal year getting an FSA account through my job which is sadly using this company. I have submitted my daughter's orthodontic contract so many times and they always promise to keep it on file but they don't. Every month I submit my receipt from DentalBanc which charges my credit card EVERY month for the same service and amount yet they always seem to find an issue with the claim. Customer service really does nothing, at one point the guy was even laughing at me and when I asked for his supervisor he said he was the supervisor and in charge. I said I wanted to speak to a higher up and he refused. I told him someone is signing your paycheck and he said no that he signed it. Very unprofessional.

We have been using WageWorks to administer COBRA for the last 4 months and 4 weeks ago we hired a new HR Manager to lead, among other things, benefits administration. I first requested for her to be given a log in to our assigned representative and instead of helping me he didn't respond. I waited a week and asked again, the second time he responded with "I can't help you" and directed me to customer service. I emailed the customer service address given, received an automated response that my request received and then heard nothing for a week. Then I reached out a 4th time and said if I don't hear back from someone in 24 hours I am changing vendors and still nothing. Worst company I have ever worked with.

My complaint is about a service (Transit Metro Check) that I never received or used, yet the company WageWorks refuses to reimburse me. I was misled about the service when I contacted them prior to signing in September (annual vs. monthly billing, delivery of the actual card). Never received nor used the MetroCards I have been paying for unknowingly. I was never notified of the mailing of the cards or the recurring monthly billing. When tried to speak to Natalie from Site 103 (case #**), she told me that it's "just too bad" I haven't gotten the cards - and that I will never get my money back or the missing cards (all according to "corporate" policy). I'd like WageWorks to refund my account for this benefit (total of $363) as I have NOT received the card(s) and have NOT used the service.

Beyond incompetent customer service! Incorrect information. They write out a ticket and LIE about what you said and what their response was! Several calls to finally get a supervisor and inform them that because of the incompetence of the people who answered their phones I wanted to cancel the electronic payment for COBRA. After several calls I confirmed that the payment was not processed but they would only write a ticket to Finance (no one there they would let me speak to).

It's been a long time since I've come across a company this incompetent. Their customer NO-SERVICE department has cost me hundreds of dollars by giving me incorrect information and instructions, often contradicting what the previous person told me to do. They took money from my HSA account without permission (I now have it locked) and took funds from one year to pay for the previous year (illegal), and are leaving me to deal with the financial mess. I talked to their management so many times I've lost count and finally reported them to the Better Business Bureau. They have ABSOLUTELY NO IDEA WHAT THEY'RE DOING!!

Cobra insurance was to pick up on 11/1/2018. We submitted an electronic transfer of $1148 on 10/31/2018, which was received by this company. On 11/15 we rushed my spouse to urgent care, only to find out then our insurance carrier had not been notified of our continued eligibility, and we had to pay out of pocket for this service, hopefully refunded once our carrier receives notification of eligibility. I contacted our carrier (Cigna) only to find out that this happens all of the time. Cigna was very helpful and contacted WageWorks this morning with me on the phone. WageWorks stated they had the payment and we have to wait ANOTHER 48 hours for them to process to Cigna! Please consider this when choosing COBRA.

The rules and rejections by this company are ridiculous. I have yet to have a claim I have submitted for FSA paid this year. They all say the pay me back option is not available for this expense. I now cannot use any of my $500 because I paid the money out of pocket. Don’t waste your time with this company. Claims department is not customer service oriented when you call either. My employer used PayFlex last year and it was so easy. Thanks to the horrible transition I will now be out of my money for no legitimate reason.

I had to go out of pocket for transportation which totaled over $150. Sent in form and 49 pages of receipts. Wrong form and form I need to use is not on their site. Sent in NEW form and 49 pages of receipts. Their computer system can't accept large files so had to email them 10 times each time with a small pdf which eventually consisted of the 49 pages. They can't find my files so I had to have this matter escalated and faxed over the 50 page document (with cover page) 5 times as their fax machine kept cutting my document off at 20 pages.

We signed up for COBRA benefits when our insurance was cancelled as of Sept 30. The Cobra paperwork was sent to us late. They say they didn't receive payment to reinstate our benefits in a timely enough manner, and, oh by the way, we owed for November. We paid that and our bank processed the payment on Nov 5. I had tried to get my asthma and blood pressure medications, but the pharmacy said they couldn't bill it. My husband cannot get his prescriptions either. I got absolutely nowhere with the customer service department regarding this issue. The standard answer was everything is processed within 7 to ten days. I paid the premium for December ahead of time. Now, in mid-November and $4,000 later, we are still not getting coverage at the pharmacy. I don't know if the colonoscopy I had on Nov 1 was covered either. This company is outrageously incompetent.

I'm hoping this will let me give them a zero star rating because that is what they deserve. Their website sucks and now they are starting to randomly flag expenses for validation. They flagged a prescription that I've had for years from Express Scripts and they had to send me a paper copy in the mail for validation!!! And there's no way to give them online feedback and you have to call. Here's the good news I guess. When I look at what I'm actually saving thru my flex spending I realized this is just not worth the hassle and I'm not signing up for it again. Need to make a call to the benefits dept at work and make sure they know that we are using a company that sucks.

We unfortunately have an HSA with WageWorks through my wife’s work. I consider myself very computer literate, but their program is absolutely the worst to work with - not intuitive, unreliable, difficult and very frustrating. And then, when you finally submit detailed information and supporting receipts, some bureaucrat rejects it for absolutely no reason at all - this happened to us several times! If you are an employer, do yourself and your employees a big favor by using a different provider! And if your employer offers HSA or FSA through this ‘company’, do yourself a favor and don’t enroll. The frustration of working with them is absolutely not worth it! We have brought up these issues with my wife’s employer and hope that they will switch providers next year. If not, we will no longer participate.

Has taken more than 100 days to resolve an issue that still isn't completely resolved. Was blamed on "coding". I'm glad it's not medical related, just a reimbursement program. Issue started in early July '18, and it's now early November '18. One of the worst experiences I've ever had.

Extremely difficult to sign in, very user unfriendly. Support is horrible. No answers can be found anywhere. Whoever designed this website clearly did not have an user in mind or simply did not know what he/she was doing. I've been using benefits strategy for years and never had any problems. But WageWorks is designed to create problems and frustration for users.

CVS purchases are easy using the card, and of course with purchase from the FSA store - which they are affiliated with. Using the card for co-pays or for labs can be tricky. You must take photos of the receipts and send it over, but many of these photo submissions are rejected and must be re-done. Here is the biggy: at the end of the year, I had an eye appointment in December. The bill came in Jan. I purposely left funds in the account from 2017. I submitted the receipt for 2017 expense in January of 2018. They reject it.

Employers should consider more than just cost when outsourcing. 3rd phone call still have not received my COBRA refund even though it is beyond 30 days. Just spoke with them and they have no way of confirming if the payment would be sent. Only to wait for the check in the mail. Or call back in 1-3 business days - get a new person and start all over again. AWFUL!

I have an FSA account that I cannot used due to their ridiculous rules. I have a bill that needs paid and I do not have funds to pay it but I do have funds in FSA. Customer service is telling me I have to pay the bill first and then get reimbursed. I have called then seven times trying to get my money back but they will not budge without submitted paperwork. Seem like this is some sort of ripoff this company does to make time run out so they can keep my money. I tried to get a debit card issued but they will not give me one saying that the company I work for does not authorize a card.

I haven’t been able to use my card at all in 2018 because they say they don’t have what they need (receipt wise) from 2017. It’s been sent numerous times but they say they “didn’t receive it.” I had the same bad experience the year before but I was going to use it because my daughter needed dental work. My card is still blocked from 2017, I had to put 800 dollars on my credit card and my daughter went to collections while we were trying to use the card with OUR money on it. Never again. Also they are not accredited. Not sure how large companies are allowed to use them. Say NO to WAGEWORKS!

I have had a health care spending account for years and this company is a nightmare to work with. They accept no claims, which have been resubmitted 3 and 4 times with the billing statements from the doctors. My card has been frozen for months. I just resubmitted all of the papers again and they are saying I need more paperwork. I really feel as though if they reject your card and claims, maybe they get a cut of what you don't use. Never have I ever had this much difficulty and never will I use this service again. Please be careful when using their service, as now that I am working diligently to get these claims settled, now out of nowhere, they say I need to resubmit my claims for 2017 out of the blue. Customer service just keeps giving me the runaround and never truly answer a question. A doctor's visit is pretty much cut and dry, and the statement shouldn't be that difficult to decipher.

Two times now, when charges hit for an upcoming surgery they shut off our card and say it is because they need proof of charges that are office visits. Straight up primary and urgent care visits. This last time they stated it was an error and would be fixed immediately, alas still have a suspended card. When I ask to speak with claims to rectify, they state they have no number for claims. I’ve read the reviews. I cannot believe companies are still using this service. @Rackspace you can do better!

WageWorks erroneously paid a parking garage that I have not used for 5 months. I discovered this fact when I checked for my commuter spending to use for mass transit. No one at WageWorks has been able to help me to get the money back from the parking garage and re-apply to my account. I had to explain my problem to six people and none of them had any clue how to help me. The website had no information. Furthermore, when I called for support I was handed off several times. I had to call several times. I was put on hold forever. The instructions they most recently sent me to fix the problem were invalid -- the forms they sent were for a reimbursement request from my account, not a refund request from the party they erroneously paid back into my account.

After calling WageWorks to request a statement for Cobra payments made in the year 2017 per the request of California Choice who utilizes them as a broker, customer service told me they could not produce a statement to reflect my payments made in 2017 and that I should contact my banker to get it. What? Since when does anyone contact their bank to print statements to prove payment made to a medical insurance payment collector for Cobra payments?! That's assuming I made payments through a bank. I did not. I made the payments using money orders. These payments were no small amount. They were approximately $900/month.

WageWorks turned our family plan into an individual plan without us requesting this. We have been trying to get them to change it back so we are covered. Customer service is horrible. Spent numerous hours over the past month (started 9/20/18) and still not fixed. I would not recommend this company if you have a choice.

This is by far the absolute worst customer service (claims department) I have ever encountered. These damn idiots rejected my claim 3 different times. I had to call 4 times and resubmit receipts for orthodontic claims. To date the claim hasn’t been paid. I urge other potential clients not to opt for healthcare spending accounts. This company is a joke! If there was a way to give 0 stars I would have. This has been and continues to be an infuriating experience!!!

Do NOT use this company!!! The first couple years, were not too bad, but this year has been insane! I have been trying since January to get my card unsuspended, still, to no avail!!! I have made numerous phone calls, turned in the same receipts I don't even know how many times, and every single call I make I get another reason why this situation is not resolved. Today, the excuse was that I did not turn this in until August... are you kidding me??? They say, "You have until Mar. 31 to get all your claims turned in for the previous year," so I turned in receipts at the beginning of the year, knowing this could take forever. Funny how they PAID the hospital months and months ago, yet now are claiming that I turned it in in August. I have no proof of when I first contacted them regarding this claim. One person I talked to this year told me to submit this as a service date of January of this year, because that is the date it was submitted.

I placed a claim for $600 for my child's CLC. I paid this amount in August for the 1st part of school. They inform me my claim will not pay out until Nov 1st and Dec 1st as the service has not happened. I pre-paid this and have a cleared check, this service is going to happen and I will not received my money back. They said they cannot reverse my claim or provide new documentation against it. Absolutely ridiculous that they can't cancel a claim that a customer is asking them to. Ken at Site #109 did not in any way offer to help or assist just simply said that he couldn't cancel my claim. I paid this money and have a canceled check, and a receipt and they still will not may be out with money in my account. I cannot believe the company I work for choose this company to manage our FSA spending account, and will be sure to voice this concern with our corporate HR dept.

Im so frustrated at this company! I submitted 2 claims for a total of $750. Both showed declined but my account showed a pending refund of $704. No reason the money should not have been approved as I have submitted the same daycare receipt for the last year and had plenty of funds to cover it. I waited a week to see if it would process and nothing. I finally called Monday morning and the agent was very nice and assured me that the payment would be released in 3 days and I would see it update on my account within the next few hours. I checked online multiple times and nothing.

I have been submitting detailed receipts to these idiots and they keep denying them. I send them detailed receipts and they get denied; their website does not even give you an explanation as why the receipt was denied. You have to call them over the phone, which I guess is overseas for an explanation. You can't email them with information, I have to keep stepping out of my office to deal with this problem over the phone. I now have to ask H.R. to intervene on my behalf. I was told today on top of sending them detailed receipts that I need to send an explanation of benefits for these little receipts that total less than $800.00.

Their lack of customer service is horrific - how can a business like this stay in business? Blows my mind how awful they are. Do you even understand what their value proposition is? I have submitted my claim 4 times - with a receipt, and a 10 page treatment plan. They keep on denying it. I ask why - they told me they didn't even look at the treatment plan that outlines everything that they could possibly know. Pathetic.

I was contacted via letter by WageWorks about a medical charge I needed a receipt for. The medical service happened months prior to getting the letter. I went to my doctor’s office and finally was able to get a receipt for the date of service questioned by WageWorks. I faxed it to WW but I was contacted later and was told they could not use the receipt because it was too old. I explained that this is what the doctor provided and the service charges were legitimate. I was told that I needed to either provide another receipt or pay the money by check but in the meantime my WW card would be suspended until this issue is resolved. I have never had such poor customer service. I can only provide what the doctor’s office gave me and why should I write a check to have my card lifted. Mind you this was all for a $4.59 charge by my doctor’s office. DO NOT USE THIS COMPANY. EXTREMELY POOR CUSTOMER SERVICE.

Wageworks administers the COBRA plan we have been on for 8 months. We make our payments on time and we keep temporarily losing coverage. If we have a bill before this is corrected, we end up spending hours on the phone with an overseas service center. They deny and don't understand the issue and then eventually correct it and apologize.

Don't use! Have to prove to them you met the high deductible before you can use your money. But even my insurance company has talked to them and we have submitted what they want a EOB stating that I have met the deductible and still they deny me. Will never use them again. They are shady.

This company is a parasite on the face of the world, serving only themselves and profiting off of delaying health care to people. The evil geniuses at WageWorks act as middleman taking your money and supposedly paying insurance companies to handle the transition to COBRA. But actually, they don't do that. They had my money for over four weeks before they actually told the insurer to cover my family. I made dozens of calls and spent many minutes on hold each time, but could not speed up the process. This is all after they cashed my checks and had my money in their grubby paws. They said it could take 30-60 days to re-activate my insurance. Meanwhile, the doctors and pharmacies billed me and made me pay out of pocket.

I have called several times about my pin # on my Commuter Card. The Pin issued to me at activation is invalid and would not allow me to use at ANY merchant. The first time I called they said they'd email me within 48 hours to issue me a new pin number. A week and a half later, no call, no email, no communication whatsoever. I call AGAIN and they treated my issue as if it were the first time I'd called. I told them it was ridiculous of me having to wait another so called 48 hours to alleviate my issue and was assured that it was placed as a Critical Priority. Guess what... 3 days later, no call, no email, no communication. This has been a complete waste of my time and now my funds are just sitting in my account that I can not use. Never ever use this company for any of your Employer Commuter needs!

Wage Works and the FSA is the worst company/ account/ IRS process. The time spent managing and dealing with the submission/denial/re-submission/denial/re-submission/gathering additional documents/submission/denial/gathering more additional documents from the physician and or pharmacy/submission is a nightmare, to put it lightly. Your time is better spent working an additional hour or two each month at the office to offset the funds you’d save with this account. DO NOT USE THIS COMPANY OR ACCOUNT!

This company canceled our insurance coverage because they said they never received our last two premium checks EVEN THOUGH I SENT THEM COPIES OF MY CHECKS WHICH THEY CASHED!! I called several times, was always put on hold (one time for 40 minutes) and their error continues not to be resolved. Do not do business with this company!!

My employer was switching HR departments, I called twice to find out if this would affect my FSA, I was assured both times it would not, and I had until September 30th to use it. Today is September 14th, I had oral surgery, went to pay, my 1,515.00 is not available! They told me I had to have used it by August 18th, this is **. Someone at this company is going to pay for this! Stupid people... This company should be shut down.

WageWorks is a complete scam. It is a means to take your money under the guise of a commuter tax-free option. What they fail to tell you is that unless you monitor your payments and claims constantly you will almost certainly fall victim of their scheme. I have been putting in $ weekly for commuting on transit. What they fail to tell you is that unless you use the funds each month in entirety they will keep the remaining funds. Don't believe their line "the funds rollover", maybe but you won't be able to actually access it.

Horrible customer service, not clear when explaining benefit, multiple missed dates of submission of paperwork that cost my family money. Took our payment and NEVER notified Caremark or Cigna we paid. (I am writing this over 27 days after payment was made.) The customer service rep would not admit to guilt.

We work for a government agency and have to go with whatever company the low bidder of the day is. This year, it's WageWorks. That being said, we have experience with many other companies. This is by far the worst! I really feel they are doing anything they can to falsely deny claims so they can keep our money! Even though I provide them receipts with the doctor's name and date, and even a statement of who was seen, they are still denying! It's for orthodontia, so I don't even get those explanation of benefits anymore as the insurance company is DONE paying the claims, the rest is on me.

No one in customer service speaks English! They never accept receipts and tell us there's not enough details. They suspend your card and then your money is locked in limbo. Do yourself a favor and don't bother getting this service! Nothing but a scam.

I just signed up for commuter benefits three months ago (NYC), and they failed to send me the second MTA card ($121 monthly unlimited). I had to spend out of $80 until they gave me the card for the next month. I never got the second card and after talking to them they refused to reimburse the $121 I spent on the card. AMAZING.

I have called at least 15 times for 4 wellness claims, I am still fighting with them as they have no clue. Everyone keeps on telling you how sorry they are that they are wasting your time. They all need training, every time you get a different answer. They also need to hire some people that speak English so then maybe you could understand what the heck they are talking about. I'm telling you worst run company ever.

Waste of time. You put money toward this spending account card and then because you can't get a receipt from a year ago they suspend your card... I work 12 hour days, 7 days a week. I don't have time to jump through your ** hoops! So from now on you ** are getting every receipt and every piece of info I can cram up your evil **... Rot in hell!!

New story every time you call. Swiped card at eye doctor and from experience, knew I would need to upload the detail. Part of the claim was determined to be ineligible - but every time I would call in on it for months - it would be a new amount that was ineligible and I was told each time that they would resubmit it for further explanation - that there was nothing for me to. I would then get an email notice that there was problem and I would call back in. The rep first stated that the underwriter was saying that the receipt was not legible - but the rep could read it okay??? Reuploaded a new scan of it. Then got the next notice and I called back. Rep stated now that the underwriter claimed it was because warranties are ineligible, but the amount they denied never matched the warranty amount.

Literally every person you speak to at customer service will give you different information. If you're lucky, just additional details that would have been helpful the first 4 times you called that weren't shared. If you're not it's the literal opposite of what the prior person told you. They are the absolute worst. It's not like COBRA information is important or anything. Not only does no one know what they're doing, but the supervisor I finally spoke with did not care at all that no one knows what they're doing. She was the least helpful customer service representative I have ever dealt with. WageWorks is the absolute worst.

If you have to reimburse a NJ Transit monthly card, try to send by email. They'll not tell you that you can do that, instead, they'll send you a form, but this is the best way. Make sure that you add a whole statement from your credit card to prove that you actually paid for your own ticket. You have two options: commuterforms@wageworks.com or paymeback@wageworksclaims.com. You then will have to wait 3 days to get an ack that they received this email. And then you have to be lucky to have them reimbursing you. In a few words, they made a very good way of giving you a very hard time to reimburse anything.

I enrolled for a 100 $ each month so that I can save some taxes. I would have saved around 150 to 200 dollars a year in Texas but it looks like I have to spend 100 hours on this and who would pay me for 100 Hours spent on this Documentation. I did not swipe my card at Movie theater or Taverns and my card was swiped at Pediatric Dentists, Chiropractor, Acupuncture, Urgent care and other Specialty doctors Offices. I uploaded all the receipts that they provided and have all been denied. So Unintuitive and Dumb!!!

I've submitted a co-pay receipt for a doctor's visit in the amount of $20.00-three times, and it was denied. I called the Customer Service 800 number and got delays, put on hold and finally escalated to a supervisor and then asked for the manager, who after 15 minutes on hold, was told s/he wasn't available. The issues concerned the lack of a date in a date of service block. HOWEVER, the receipt had the same date in 4 different areas AND the receipt even had a section "department of service" with a location AND date and time. That was still unacceptable because that block was void of a date. They're sticking to their guidelines and I was told a manager would call me within the next 24 hours.

WageWorks is not at all "user friendly" and services are VERY slow. WageWorks communications are confusing and often inaccurate. When I call to follow up on reactivation of benefits it takes forever - I paid the month of July and still not active as of today. Then they want me to contact my insurance carrier or wait 7-10 additional business days. Is not easy paying almost $700.00 a month for COBRA plus having to pay for visits while waiting for them to activate my account. Very difficult to deal with this company. I would not recommend this company to any employer.

WageWorks is not at all "user friendly". WageWorks communications are confusing and often inaccurate. My debit card has been inactivated more than once. When I call they request verification for obvious expenses such as a doctor or hospital co-pays. I received an email telling me that the balance of my account would be lost if I didn't submit claims for the prior year. They gave me approximately a two-week deadline to submit the claims. I asked them to send me a list of what they had paid, so that I would not submit duplicate claims. They sent me information for another person (a HIPAA violation for sure). When I called, they asked me to destroy the email. I told them I would do so when I received the correct information. They act as if the money is theirs, when it has been paid by me! Very difficult to deal with this company. I would not recommend this company to any employer.

WageWorks is a plan administrator for our previous employer for the months of April and May of 2018. We paid our plan as required and they have yet to update our dental coverage. I have contacted them several times in the last few weeks to get this updated and they state they have emailed eligibility yet the dental plan does not have that update. I contacted them again today with our dental company on the phone and even though the lady of the phone Katherine stated we had coverage for those months she is unable to assist with getting the eligibility department to update the dental plan. Myself and my child had dental work in those months and our dentist needs payment as the bills are now almost 3 months old.

Today is July 17, 2018. I used my WageWorks card for a prescription that I was picking up only to find the card was SUSPENDED - I called and found out that I had over $150 on the card that I could NOT use. The reason WageWorks gave me was that I had 4 outstanding receipts from 2015!! Three years AGO! Why have I not been notified about this I asked? I was never given a call by telephone, not was anything sent to me in the mail. It's ridiculous that I cannot use my own money on my card from something that is 3 years old! Get it together WageWorks, I will NEVER sign up to use this service again through my employer. I now have to go back to my dentist and my eye dr and waste some poor person's time to see if I can get these receipts. Do NOT use WageWorks. Awful!

Wageworks ended up taking money directly from my checking acct months after I used my wageworks card for the transaction. The reason they did this was because they wanted my dentist's receipts and acupuncturist's receipts mailed or faxed to them. It clearly states on the website that acupuncture and normal dental care does not need any special approval or verification. They state they accept these to go through. I ended up losing almost all of the money I paid into Wageworks. After reading and believing I paid with the wageworks card. Big waste of time and money. Now my account is suspended and I still have $300 dollars in there. I cannot reach a person no matter or resolve the matter with any number I call. I don't recommend this to anyone. I recommend no one uses this and the business gives me my money back.

I can only deduce that this HORRIBLE company's goal is to get COBRA users to default on their payments and thus let the employer company OFF THE HOOK! This, of course, would be illegal. Yeah, that's what I'm saying they are engaged in, ILLEGAL CANCELLATION OF COBRA. I've had the misfortune of having my COBRA administered by this company three times. I've tried paying through my online banking 10 days before the due date. I was cancelled twice because it took their accounts receivable department 10 days to process my payments! I've now resorted to paying by phone and paying for two months at a time ($2200.00) which is quite hard to afford. It worked for two payments and now I cannot get through their phone tree to make the payment? After a couple of hours of "phone play" with this idiotic company I was informed I HAD TO PAY ONLINE.

My former employer was contracted with a company called, "Delta", to manage employee benefits. They were always very knowledgeable and helpful. This past year, the wonderful service and assistance provided by Delta was replaced by WageWorks. I have had many issues with WageWorks around my health plan benefits and then COBRA, after being laid off from my employer. WageWorks is clearly an offshore, third party that doesn't even understand the benefits plan or how any of the plan works. I have spent hours and hours... nearly in tears... so worried about getting medication paid for, worried about my health plan being effective, worried about the large amount of money I am paying for COBRA being appropriately accounted for. It has been scary and upsetting.

This Customer support team should be fired and replace them with more competent team. My experience with this team was awful and unprofessional. The company should do something with that if they want to be in business. Every time I call to solve my FSA validation, I get a different response and some BS arguments. The last time talking to someone Paul, he didn't know on how to help on the FSA validation and had me on hold for 20 minutes so he can learn or train himself on what BS answer to give me. When I was persistent to figure out why I can't straight answer and resolve my problem, he hung up on me. So much for the recording that you hear in the beginning that they are recording for quality purpose. Are they serious?

I have been attempting to get reimbursed from my dependent childcare account since May 19. I have called 18 times, and the HR department from my employer has called 5 times. I have submitted proper documentation and the money is in my account, yet I never receive reimbursements funds. I keep being told there is an internal inquiry each time I call and never make any progress. I have asked to speak to supervisors who tell me they cannot share an employer number or last name.

My card is being restricted for use due to receipts not received. Why are they paying receipts if they don't have them. I've sent copies and my card is still hijacked. Paying out of pocket while I have money in my account. Automated system is as useless as the "human" once you're finally able to get one. They have no answers to the questions even though they can verify receipts have been sent again and again. Pretty typical of a government program. Take your money and won't use it as intended and hire customer service reps from another country that can barely speak English. Guess I'll be ripped off as this money is lost if not used.

I have had many insurance plans and FSA's to go with them. I previously had WageWorks and was always surprised at how they required receipts for far more things than other plan managers. I am once again back on a WW FSA and they are requiring a receipt for nearly every transaction including those most basic $15.00 copays to a doctor where it's very clearly an allowable expense. Not only that, they require a full EOB to be printed out and submitted! Are you kidding me? It's a COPAY. I'm sure they must run actuarial tables that show they pay out less with the more painful administrative requests that they can make before paying the claim. This place is just dirty.

I have a dependent care and flexible spending account given through my employer that elects to take a certain amount from my pay each month to pay for medical and dependent care (day care) expenses. For the last month I have submitted claims for payment directly to my childcare provider... And they have rejected each one because they didn't like the format of the invoice. Now my childcare is in jeopardy of not accepting my child because they did not receive the payment. I called again, after submitting another invoice, and was told they have to wait for a computer to write checks... And they have no human that can handle requests or problems. This company says they are in Kentucky but each service representative has a thick accent and fails to understand the issues or have the ability to actually problem solve. This is an issue as I need child care to be able to go to work. Customer service fail.

After a series of infuriating calls with WageWorks, and their denial of my every claim, I believe this company is in the business of intentionally keeping hard-working consumers from their money. Do they get some sort of kickback for every dollar not paid? The debit card we received from them is worthless. It has been denied four times at four different medical offices. The expenses in question were all “deductible expenses.” Each time I was told that my account had a balance of $0, even though the WageWorks website said my account balance was several thousand and I had filed no other claims. I called after the first and second tries with the card and both times the entirely disinterested representative said it was a fluke and they would fix the problem. They didn’t. It still doesn’t work.

Overseas calling center when calling US number, and will not transfer to the domestic US. Would not transfer to manager. Kept putting me on hold...over an hour and cut off twice. I looked for other numbers to voice complaint and you cannot reach them by phone. They have an address you can write to...that’s it. They emailed then shut off card and access to MY money. The whole FSA set up is such a waste of resources further driving up health care costs. Wage Works responsiveness to customer need has brought us to a new low. I will be sure to NOT invest in this company nor ever use them. This is truly a pitiful company only interested in their own profit. Service is so sub par that there is no possible ranking.

Never received card, still charged $363. WageWorks misaddressed my envelope three months in a row (with a call from me each time asking them to fix it), and at the end they say they are unable to reimburse you for the amount you spent with them, only for other transportation expenses. Basically if you don't get your card in the mail, you are out of luck, and they are sending hundreds of dollars every month through uncertified general mail with all the risk on the end use.

I have had nothing but trouble and inconvenience using WageWorks. The service is absolutely pointless as there is zero convenience to the spending account, or reimbursement. In addition, the customer service reps are not helpful or supportive. Overall I would give WageWorks a NEGATIVE ZERO! I am discontinuing my service with them immediately and plan never to utilize them again!

In the past 3 months I have been trying to get my money reimbursed from Wageworks. I had been missing a signature and continue to get the runaround with their customer service team. They do not provide any additional assistance outside of the customer service number you have to search for. This company has some serious issues and should be looked at for theft of people's money.

This was my first experience with an FSA, because of WageWorks. I won't bother doing it again. I'd submit a claim and provide receipts as required; however not all medical providers give you itemized receipts, and in some cases, even if they do WageWorks denies the claim. They are extremely unhelpful and the customer service reps are unwillingly to help resolve an issue, even when the itemized information is available to them. FSA's are supposed to make life a little easier but WageWorks doesn't.

I had over $700 on my WageWorks card which I tried to get refunded and got absolutely nowhere. I commuted to work 2 days a week and the remaining 3 days I worked from home. A couple of weeks ago I started telecommuting full time and no longer needed to commute to the office. I requested a refund and was told they could only refund one week. The representative barely spoke English and I could hardly understand a word he said. I told him the problem and he emailed me Special Handling Form. I faxed the form and was told I was denied because I needed to make a copy of my MetroCard and the form. I faxed both and was still denied. This is the worst company and the website is a joke! There is no recourse for users! I am thinking of taking them to small claims court.

My company uses WageWorks for both before-tax commuter benefits programs as well as FSA card reimbursements. Every time I have to interact with WageWorks on any level, for either program, it is a nightmare. Their automated online systems are terrible to work with, and the customer service representatives on the phone are even worse. I called 3 different times to get a simple copay reimbursement, and even had them talk directly to my service provider to get what they needed in order to reimburse me, and I never got it resolved. They were very unhelpful, unkind, and just terrible to work with. I will do anything I can in the future to never work with this company again.

WageWorks "customer service" has to be THE WORST in the industry. The offshore reps are completely uninformed, barely speak English, and are therefore, completely USELESS. This WILL be the last year I use an FSA because my company uses WW. I have to spend an inordinate amount of time on ANY call with them and GOD help you if your card gets suspended. Last year it took me THREE MONTHS to get it UNsuspended because the idiot "customer service" reps CAN'T COMMUNICATE or think for themselves. I hope WW goes AWAY and my company finds a different provider - WW SUCKS.

I had to contact WageWorks more than four times for the same issue. I have a monthly pass through WageWorks and for this month, they put a 2019 pass on my card instead of 2018. I had to call to order a new pass and they made me pay a replacement fee even though I did not lose or damage the card. I asked for the fee to be refunded, and they kept putting me on hold and then saying they'd make a new inquiry and hear back in 7-10 days. I never heard back and each time I would call it would turn out that the reps NEVER submitted a refund request.

October of 2017 I began a 6 month chemo course. In January I was asked to pay my $1200 deductible for 2018 (this is usual). The remaining bill would far out-cede my annual out-of-pocket. The card "swiped" just fine. Then, it was denied. The total for THAT PARTICULAR DAY didn't total $1200! So I'm apparently just out of luck. The fact that I was paying toward a TOTAL COURSE OF TREATMENT is immaterial to these people. THEY WILL NOT LISTEN TO ANY EXPLANATIONS. At one point I broke down on the phone.

They charge administration fees... but just charging so far 50% of account is gone but no replacement to use card! Been waiting 2 months and nothing! Looking to massively sue this "legal thefts" of corporate governance frauds! Why is an expiration in parked money my money! IT SHOULD HAD BEEN SENT IN PRIORITY MAIL OVERNIGHT TO ACCOMMODATE THE INCONVENIENCE... at least the administration is not existent apparently but for their pockets!

WageWorks should be a benefit but they refuse to help or assist people when they need it the most. I get this service through my job and I accidentally throw my Metro Card out and they refuse to give me a refund and/or a replacement card. I even told them to charge me in the event the old metro card got used which I knew it wouldn’t. Now WageWorks expect me to take a loss of $63 and obviously they don’t care. If you are providing Metro Card as a product, you should have a way to track the cards you are issuing. I am canceling all my programs I have with this company.

This company is the absolute worst, not only do they get my coverage terminated by sending wrong information to medical coverage company, they then will not fix the matter and I am left dealing with no coverage and all the hassles that go along with that as well. I cannot get help, I cannot get prescriptions nothing. I have called them so many times in 10 days and they always appear to be helping, but nothing ever gets remedied. Then when you want to speak to supervisors they don't help you. This place is beyond ridiculous and something needs to be done about them, this is our health insurance we are talking about!!!

This company is very inconsistent with the acceptance of receipts. I have sent multiple receipts different ways and all the sudden I am starting to have problems. I had to call about one of my receipts and the lady on the phone would not explain what I needed. She kept telling me that I needed to read the rule book or pamphlet (forgot the exact words she told me) to understand what I needed to do. Not ok. I had to do all this extra work. Call this company and calling my dentist for this receipt and a few other places to figure out what the problems were. As a customer I should not have to waste my time like that trying to figure out what is needed when they are suppose to be the experts at this.

I submitted a claim for $700, the remaining funds in my Flexible Spending account which was denied. I was told it was because the letter had to be postmarked by March 31st however, I did take it to the Post Office on the 31st where there was an 11:30 pm pick up noted on the box. WageWorks told me they received the request on April 10th however, can not produce the postmark. Their customer service requested I write a letter asking for a "review" which I did and it was denied, indicating the claim wasn't postmarked by March 31st. Again, they are not able to produce the postmark for me as I have been requesting. This is horrible customer service! They are keeping my $700 and I want it back! If considering a Flexible Spending Company - don't consider WageWorks. Horrible people.

On the chat with customer service for over half an hour... long story short, my receipt shows three items: charge total, cash discount and my final payment. They can only approve the cash discount I received! Dude, that was the money I did not pay!

This company is completely unprofessional. I require a letter from the COBRA administrator (WageWorks) indicating that the coverage is expiring and when. It has to be dated within 90 days of the qualifying event in order to qualify for enrollment in a new medical plan. I had a letter but not within the 90 day range. I requested a new letter and was told by WageWorks they would not issue the letter until after my payment posts to my account. The check is in the mail. My payment record is clean. They say "it isn't personal", but I personally am the only one who will get hurt if the medical coverage lapses because I don't receive the letter in time.

WageWorks is a payment processor for medical savings accounts. They continually reject valid medical claims. I sent receipts 3 times for the same dental bill. WageWorks refuses to accept this receipt for a valid dental bill. Now they have closed my account when there is over $1,000.00 cash in it. This is the worst customer service ever. This company talks employers into using them then WageWorks denies all claims hiding behind, "IRS Rules." This company now has 1,000.00 of my money. This company must be very profitable. They take money then, "deny until they die." Do NOT get involved with this company!

When my husband changed job we had to go on COBRA for 3 months before the new insurance kicks in. Started off us having to call several times to find out the prices and where to send the money etc. They claim it was the employer's responsibility and the employer said it was theirs. During this time we had NO insurance whatsoever. Both my husband and myself are on long term med. I am diabetic with high blood pressure so it was very important that we keep our coverage going without stop. When we finally got the information we paid online immediately. We still had to wait almost 10 days before the insurance kicks back in.

I have used WageWorks and ADP over the course of 5 years. Both have similar technology platforms and policies. Both make life miserable for consumers trying to get their reimbursements for healthcare, dependent care, and transportation reimbursement. The best case is when one is able to use their WageWorks or ADP branded debit cards, but many providers do not take the WageWorks or ADP debit cards, making it necessary to send in physical receipts. If a claim is denied, all clients do not have to be notified of the denial via email or letter but must take the initiative to track the approval process online themselves.

I contribute every pay period and last time I wanted use the credit I have, they say that the dental service I received was for the previous calendar year, however I had more credit so I don’t know what’s the difference and why it’s matter. I’m not gonna stay in pain for 2 months to make sure my new calendar year is on to use my money in the account. They are pure thieves robbing you every day. Stay away from them. And their staff is BS.

I recently retired from the Dept. of Ed. I am unable to get reimbursement for the $1,100 or so in my account. That is almost a full paycheck. I sent receipts by certified mail with the "special handling" sheets attached, but they claimed they never got them. Guess what, I got back the green signed certificate saying they received it. I then tried e-mailing and faxing them (with my son's help). Each time, they sent me a form letter E-mail, stating that the "special handling" letter is illegible. I have scans and confirmations from Metrofax, the letter was indeed legible, and it did go through. It's clear to me now that WageWorks has some sort of sweetheart deal with the city. All employees at the board of ed. were offered WageWorks commuter cards. Had I known their reputation, I would NEVER have gotten involved.

We have had WageWorks for the past 2 years. Calling customer support is a joke. First I would like to be able to understand the person I am speaking to. Additionally the individuals (plural) I have had the misfortune to speak to were unable to follow the conversation due to language barrier. It is obvious that our plan is overseen from another country. We have made several attempts of repeatedly send/resend requested receipts, doctor prescription, invoices to no avail and as so many posts I’ve read, ended up paying upfront. What concerns me more is that my identifying information is being utilized overseas. Being a victim of identity theft already, I am astounded that the very information we are to guard diligently is being accessed by those I have little reason to trust given my past experiences of trying to resolve issues. Something needs to be done.

I was recently laid off and had lost my email archives that had information pertaining to my policy end date for my FSA. I had reached out to a representative and was about to get some assistance on finding my end date, but digged through the portal and found the end date to be 3/31/2018. I had reached out to the representative in February and told them not to worry as I had found the date myself. I wanted to save the FSA in case of any last minute procedures that I needed; and decided I would just get prescriptive glasses if nothing came up.

I have about $600 on FSA that I am trying to use before I lose it. In March I followed the link to the FSA store and bought about $400 worth of items. I submitted the receipts to WageWorks and I was denied three times. Every time I was denied they sent me a CODED response. The last coded response said transaction didn't take place during plan year. I sign up with WageWorks every year so I don't know how that would be possible. I intend to call them on Monday for further clarification. Though I don't think I will accomplish much. A few years ago I called them and it was a service center that can only receive calls and they were pretty much giving me a scripted response. I lost money that year because I was too frustrated to deal with them. Also I feel the unused portion of our money should be rolled over to the following year.

The experience was better when it was ADP. The website is terrible/not functional: Unable to submit requested receipts (broken). Unable to submit feedback through secure messaging (broken). Unable to navigate back to account profile or anywhere from secure message history (complete dead end). Couldn't find the right customer support number related to my needs. The general layout / workflow of the screens is not user-friendly. They need to hire UX designers.

No disrespect meant to the real #metoo movement, but it completely applies to this situation because I'm confirming that avoiding this company will save so much frustration and stress. It is NOT a benefit to employees to "provide" WageWorks. We signed up with WW FSA and Dependent Care for 2018 because of my husband's new job and it was a huge mistake because of the ongoing nightmare it has been. The first concern is the time between when the payroll deduction happens and when the money shows up in the account. The most recent time it took 7 business days! I honestly wonder if they have a behind-the-scenes scam going with people's money. Dependent Care has been the second huge problem. Each and every month, our claims have been denied though they meet all the required criteria.

I've been using a flexible spending account for over a decade with my current employer, the State of Texas, and have never had problems submitting receipts or Evidence of Benefits (EOBs) for card validations before. I have uploaded the receipts and EOBs from my health insurance for my physical therapy at least 5 times. Each time their website says they were uploaded successfully and each time I get an email about a week later saying I need to upload my documentation. They have since suspended my account. The EOBs are itemized and show exactly what the charge is for, exactly what is required by the IRS. Worst communication and incompetent.

This company administers FSA Healthcare plans. It is extremely difficult to get reimbursement from them. It takes many layers to get through their offshore customer service to even get a reasonable answer as to why your claim was denied. Their executive resolution team in the US is only reachable by paper mail. It is more like a scam to keep your FSA money.

This company is what nightmares are made of, they can't process claims, they can't get receipts they can't seem to understand what you are asking. They respond to other questions not what you ask. They just keep responding to the same things over and over like you are too stupid to know what you are talking about. They don't. So they keep repeating the same info from What you can see on the website. Nobody can verify receipts received same day, nobody will transfer you to any level up more than one. They have no fax that can sent for urgent matters. God save you if you make the mistake to automatically reimburse. Then you have every insurance error being paid out and good luck getting your money back because you have no idea who is even owed.

Having used the credit card processed medical reimbursement accounts for years and rarely if at all being required to get receipts and submit them from medical offices I find this to be a constant nuisance. I currently have three receipts I have to provide and my guess is over the last 15 months that we have used these guys to administer our healthcare reimbursement accounts that I have had to submit at least eight. This company is a distraction and takes what should be a convenience feature and turns it into a PIA.

On a monthly basis I was deducted pre-tax $40 a month from my paycheck for a parking card. On February 28, 2018 I was no longer employed by Humana because a new company came and bought us out and I lost my balance on my parking card and I won’t get refunded the money that came from my check. I had a balance of $188 And my money will not get refunded. I don't know who to turn to.

FYI: For outstanding issues I found an email address: executiveescalationteam@wageworks.com. I've only had one issue so far with WageWorks. My receipt was not detailed enough, but my doctor's office took care of that. However, I have a "pay me back claim" for $500, that was carried over from last year. My fault as a first-time user, I thought the $500 was available to use "until March" of this year, not from 2017. Luckily, I was able to file a claim for weight loss (doctor approved). Have my fingers crossed, no problems. Will update.

They are so pathetic. I had WageWorks before with another company and though my address hasn't changed and their phone system links them, I need to FOREVER listen to a choice of which company I want to choose AND I need to create a whole new login, etc. They're pathetic.

Totally inept foreign call reps who can't solve a problem that they themselves create by rejecting claims for invalid reasons, deleting claims online, failing to update their system online, allow for disappearing information, and not understanding their own computer systems. Lacking rudimentary English skills. Any company who uses them for FSA is causing aggravation and hours of wasted time for their employees.