HealthEquity Reviews

Definitely seems like the caricature of an Insurance company that is just out to deny things- even when, in this case, it is directly your own money in the account. Eager to request that the company for which I work move on from them.

Why would companies use this middleman service? They were terrible to work with. I signed up for Cobra after leaving my job and this company was the player between the company and the insurance companies. They took weeks to send a bill after I selected my plans and then collected two months of payments at once. It was six weeks and many phone calls, emails to get them to look into the fact that I didn't have insurance still. Their response? To close my account with them. An HR person at my old company helped straighten the whole mess out. Worthless.

Horrible! If I could give them less than 1 star I would. I’ve called 20 times and no one knows what’s going on. The system has been “down” for days. After talking to several people, someone finally told me that I needed to order a new card. The card order was placed but didn’t ship from them until 10 days later and I need to wait another 10 days for it to arrive. This has been the worst experience! Especially when I pay these people every other week!

Wageworks offers direct deposit as on optional payment method for reimbursements but they have failed repeatedly to honor the payment method request. They have made false claims that the bank account info is incorrect or invalid but have been unable or unwilling to provide any proof for these claims. This has been a recurring problem for years. Seems they disregard my preferred payment method just to hold onto to money for an extra week.

Terrible organization for FSA. They will deny receipts for medical payments after accepting them many other times. If your org uses WageWorks for any elective benefit, DO NOT SIGN UP. This place is evil. Site is offline a lot. Very helpful for dodging support and hiding ability to make claims.

I try to pay my dental insurance bill and couldn't when I spoke to a representative, she wasn't knowledgeable. Now I tried again after the grace period and because of late payment my account was shut down. They shut down my account five days after deadline, I'm appealing and I'm having medical procedures and they can't make a decision for 30 days, this prevents me from procedures and being covered.

My company had a transition where they were covering the Cobra payments. The health insurance was paid. There was no information that dental had to be paid as well for them to notify the health insurance they received their money. Okay, maybe this on the work's side as far as communication. But this is where I get frustrated. The insurance company is more than willing to assist me as it has now been over two weeks. WageWorks recognizes that all payments have been made and that the information has been sent to the insurance company. The insurance company has not received it.

I must agree with everyone. This company is awful. When my card is denied and must file a receipt, they want you to fax (yes fax, who faxes anymore) a form and receipt. I found an email to use instead of fax. The email works, I think, but goes to some black hole never to be found. So far I’ve spent two weeks trying to be reimbursed $15. Hopefully your company doesn’t use WageWorks.

Absolutely the worst. The service is god-awful and useless. They say things that are factually inaccurate, just to get you off the phone. Any company who uses this firm should be embarrassed as it's a horrible reflection on your business.

I applied for COBRA through WageWorks and used their online portal on a Saturday. It was not clear that the premium payment was due before they would start doing any work - the website indicated that my payment would be due later; however, I can accept that I may have missed it. I called their offices on Monday morning and paid the premium (payment was verified by the representative on the phone). The representative then told me that it would take 3-4 days for my insurance to be active. I planned accordingly and scheduled my emergency dental service for the end of the week in line with what I was told. On Wednesday, the dental office let me know they still could not confirm my insurance so I called Anthem. Anthem was great - they checked their billing department and had not received any paperwork. Anthem then 3-way called WageWorks to find out what the status of my activation paperwork was.

What in God's Name is the purpose of this Company? They don't DO ANYTHING, yet they are charging a monthly fee for some kind of account. Likely any money in that account just gets pocketed by them which is why they DON'T LET YOU ACCESS MONEY that was awarded to you.

I have a Health Care FSA account that is run through WageWorks. I had a problem using the card and went to use the online chat. The chat couldn't resolve the problem and asked me to call 877-924-3957 to resolve the problem. That phone number would keep trying to sign me up for a "free medical alert service and device", and not provide me customer service help. I hung up and tried again thinking I had misdialed but it was the same. I subsequently realized that Wageworks number is 877-924-3967 (NOT 3957), which is 877-WAGEWORKS. So now I am wondering, why is Wageworks giving me a WRONG phone number on their own chat site? And why is that wrong number linked to signing people up for a medical alert system thinking that they have called WageWorks? Or did the other site figure out that Wageworks had given a wrong number and set up their own site to take advantage of it.

Submitted for reimbursement for my Fsa account And they sent out a check instead of direct deposit. Banking account was already on file. Asked for check to be cancelled and sent direct deposit and was told 4 different things by 3 customers service representatives and 1 supervisor. Worst company ever!! We’ll never enroll in Fsa again if it’s through Wage Works!!!!

Dental cleaning... Denied... Submit a detailed receipt and EOB. Doctor visit to primary care physician... Denied... Submit a detailed receipt. Called 4, yes 4 times, and they would hang up on me because I was complaining. They tell me to FAX things, my company and building do not even have fax machines. I am supposed to go buy one now. What a major HASSLE to deal with these awful people. To get reimbursed my own money. They say it is an IRS function and these are being audited. For $42 worth of lab results and blood work? Unbelievable.

Wage Works rejects my childcare FSA claims and can’t tell me why. Support tells me to “try submitting it again” since the invoices have all the right information. I pay into these accounts, why is accessing my money so difficult with the exact info they ask for?

Horrible, terrible incompetent employees and their links are misleading and confusing. I was supposed to get an FSA through my employer and they led to me sign up for an HSA which wasn't covered. I'm guessing they are trying to just make money off me. Closing my account now and they are telling me my address is different on the form... it's not. Will be calling my bank to dispute the funds they require to join ($50) -- don't sign up with them!!!

If I could give 0 stars I would. After I left my previous company WageWorks charged me $6 a month to simply keep my money in my HSA which they has advertised as rolling over forever even if I left my job. $6 a month is absolutely ridiculous. Now that I want to simply close my account, they are charging me an additional $25. For what exactly?? The tax benefit is not worth it when their fees just keep adding up.

Large private companies need to cut ties with this terrible company. Customer service has no idea what they’re talking about and often give you answers just to appease you and get you off the line. You send in receipts and they process on transaction, and then say they don’t have the receipt for the other transaction. Meanwhile the receipt was submitted twice, once for each transaction. They process one and tell me the file is corrupt for the other one and to resubmit. They’re incredibly inconsistent and disorganized.

This is one of the most miserable companies I have ever had the misfortune of dealing with. Customer service is awful. WageWorks was misleading in signing me up to pay to maintain an FSA which was no longer active and could not be used to pay medical expenses.

Horrible to work with. Have been trying for three months to get my claims processed and they keep telling that they have lost my receipts or cannot view them after I submit them. They continue to accept monies from my employer but refuse to let me use them on my HSA card because they have frozen my account. I have talked to customer service numerous times and they will not, and claim they cannot, contact the claims department. They are committing fraudulent acts and getting away with it!

I am more than frustrated with this company. I never received my FSA card back in December 2023 when I pledged. In April, I decided to contact them for a replacement, 15 days later, I called to ask about my card and it had not been sent. It will most likely take 15 more days as the rep. told me. I have not been able to use this card since January because I never received it and They can't even send me a replacement card, their excuse was that this happens frequently, well, it might be for some crooked reason.

This company SUCKS!! I try to log in on their app and none of my login info ever works. When I try to reset my password the email I get from them says my email address is not associated with any account. RIDICULOUS! But, I can log in on my desktop using the EXACT SAME information and BINGO, it works!

Easily the worst company I've ever dealt with. Took months to mail a card and it was STILL about a month late. Unacceptable. Going to beg my employer/HR to go with a different company in the future. This company is made of crooks.

I am very frustrated with this company. They were supposed to have sent me a card replacement in November 2023 when the old one expired. By January 2024, I hadn't received a new card. I called to place an order for a new card and was told it would take 14 days for the card to come. The card was not sent. I waited another week and called again to inquire about the card. The customer care person placed another order for the card and once again said it would come in 14 days. The card never came and I do not know what to do. There must be a price for such negligence. This is absolutely unacceptable and clients should not be going through hell to get a simple card replacement.

Similar experience to everyone else here. They make it impossibly difficult to use the money that I contribute to the Wageworks-managed FSA. Only one card for the whole family to share. Receipt submission takes 2-3 attempts before they approve a simple claim. They canceled my account randomly and without warning, "by mistake". Customer service is clueless, rude, and not empowered to do anything anyway.

Despite the clear purpose of the HSA credit card – to facilitate seamless payment for medical services such as doctor's co-payments, dentist visits, and prescription medications – I have repeatedly faced unnecessary hurdles. Wageworks routinely denies payment requests, often without providing any explanation, forcing me into a frustrating cycle of submission, complaint, and resubmission. This pattern of behavior from Wageworks not only disrupts my access to essential funds but also suggests a systemic issue that prioritizes bureaucratic procedures over the needs of consumers. It appears that Wageworks is purposefully rejecting claims and creating unnecessary barriers to accessing funds, actions that are decidedly anti-consumer and contrary to the principles of customer service.

WOW! I've never in my life had such a horrible experience with a company such as this. After paying thousands of dollars for cobra coverage it took many calls and complaints to finally reach Cigna. I'm recovering from acute leukemia at the age of 41 and recently had to be admitted to the hospital for a simple outpatient infusion due to lack of coverage. It wasn't until today that I decided to look up reviews for this horrid company to find I'm not the only one to have issues. To any HR company, if you're reading this and care about your employees do not hire this company to manage your cobra. Now on to fixing issues with dental and vision that they screwed up.

Just like all other reviews, been paying for COBRA since 8/1/2023, WageWorks has never activated my BCBS, They can’t communicate with each other, I have submitted requests on both sides, I have had both side on a conference call, I have paid in advance, NOTHING. NO COVERAGE. DO NOT GIVE THEM YOUR MONEY!!!

HealthEquity and Wage Works administer an FSA for my former employer. Every single submission -- all of which were valid (dental, primary care, vision) -- was denied every time. Reimbursement was the only option; the card was completely useless. In addition, at the end of the contract (for me; I moved on to other employment), a legitimate submission for dental was ignored for weeks despite the balance which covered the full amount. I ultimately had to involve leadership at the previous job to intervene and even then it was no easy task for them, either. The customer service folks at HE/WW are very nice but with long wait times and little information or hope from their end, it's an utter waste of time to even call.

Laid off by employer and on employer-paid COBRA for 3 months. WageWorks Health Equity is the COBRA administrator and they are awful! It is on us to go back and forth between Wageworks and the healthcare and dental care providers to have active status updated. They point finger at the provider when it is them who did not do their job of updating the provider.

This is by far the worst FSA provider I have ever experienced. Nearly every single medical visit they deny claims until you provide a detailed service receipt even though the activity clearly stems from a clinic, dentist, medical center, optometrist, etc. Then when you submit receipts they deny many of the claims stating they want every detail of what services were provided and state the providers don't use federal tax coding for services, so the medical providers are the issue.

Healthequity WageWorks deactivated my FSA card twice out of no reason. I was rejected by Walgreens when I tried to purchase FSA medicine and my prescription drug. I ended up spending my own credit card. I called the company, and was told "sorry, there was a glitch in our system' and your card needs to be reactivated"? Seriously??? It is almost end of the year and I was not able to use all my credit on the card. I still have over $800. This company is just a spam and poorly managed. If you experienced similar situation, please tell your employer and urge your employer not use Wageworks.

This is the worst account to place your money in. My claim was approved months ago, they claimed to send me a check which I never received. I have been asking for a direct deposit for months, I created multiple cases with them but they have not processed even one. They rob your money, please do not consider putting a penny in their accounts. My employer forced me to use this account because they don't offer any other tax free accounts. I cannot express how bad this service is. Every employer that answers the phone gives different info than the one before. Do not put your money at their mercy because you will never get it back. All the comments here are true about how bad they are. I wish I read them before putting my money there. Steer away. It's a SCAM!!

I went back and forth with WageWorks for over two months. I paid my premium through the end of June but when it came time to have a long awaited surgery, I had no coverage. It turns out, that my coverage had ended May 31, however, WageWorks 'didn't believe' that I was not covered. After many aggravating phone calls, emails, proof that my coverage ended, and more phone calls, I still do not have a refund. I have been dealing with this for over two months. I will NEVER do business of any kind with WageWorks again. I will go without insurance before I ever send them another penny.

We canceled our contract due to very poor service at the end of our billing year since they would not modify our contract to provide FSA service with less than a 6-month waiting period. This is an IRS-regulated benefit and they did not care about the employees that wanted to take advantage of this benefit. What is worse, they have continued to take monthly fees from our bank account for 7 months after our contract ended and you cannot get a response from anyone. We had to get our bank involved since they were continuing to violate the law and didn't seem to care. Think twice before getting into business with this company.

I called and spoke with a representative spring 2023 on the day that I thought was the deadline to submit reimbursement for out of pocket expenses through my FSA that I had paid $2400 into over 2022. After I was helped to access my account I was told in no uncertain terms that the deadline for submitting reimbursement had just recently been extended through the end of the summer due to something to do with the pandemic legislation. I was relieved as I needed to finish my work day rather than spend it submitting multiple reimbursement claims.

This is the WORST managed HSA I have ever encountered. Imagine putting your own funds into an account for legitimate medical/dental expenses, and then having almost every claim from qualified providers summarily denied upon submission. This is the business model of this "service" company. They have you jump through hoops for qualified claims and then tell you that you can buy such items as suntan lotion with the few remaining funds. Apparently suntan lotion is a safer bet than dental fillings or crowns, or one's prescription eyeglasses. Avoid if possible, if not, speak to your Benefits Department at work if they are receptive. There MUST be a better alternative than dealing with minor factotums denying benefits out of hand.

For the past 2 years with my current workplace, I have experienced nothing but denials for my medical receipts to WageWorks which is ridiculous! This is my money and being denied for giving this company medical receipts is getting out of hand and very annoying!

I rarely ever write a review but felt compelled to do so. And in reviewing the other feedback, I now see that my experience (and former employees’ experience) is consistent with many others. I previously worked for a large law firm as the HR Mgr and often received complaints about Wageworks and their poor customer service. I left that position and have $300 in a transportation account, which has been there since last summer. I‘ve emailed them numerous times in the past 8 months requesting that they let me know my options and process a reimbursement as taxable income or send me the funds and a 1099 to account for the need to pay taxes on the money. I have only received one response from them and not one response to several emails in the past 3 months.

Worst COBRA ever DO NOT sign up. I had my daughter signed up for COBRA through my husband's former employer Leidos-Health Equity WAGEWORKS back on Jan 9th and paid right away to get coverage effective right away, but when I called insurance it wasn't showing active on their end since WAGEWORK failed to notify them (to top it off you're not allowed to sign up until you receive a hard copy letter in the mail. They're still living in 1900! They never heard of computer or emails seriously!).