WageWorks Reviews

Terrible organization for FSA. They will deny receipts for medical payments after accepting them many other times. If your org uses WageWorks for any elective benefit, DO NOT SIGN UP. This place is evil. Site is offline a lot. Very helpful for dodging support and hiding ability to make claims.

I try to pay my dental insurance bill and couldn't when I spoke to a representative, she wasn't knowledgeable. Now I tried again after the grace period and because of late payment my account was shut down. They shut down my account five days after deadline, I'm appealing and I'm having medical procedures and they can't make a decision for 30 days, this prevents me from procedures and being covered.

My company had a transition where they were covering the Cobra payments. The health insurance was paid. There was no information that dental had to be paid as well for them to notify the health insurance they received their money. Okay, maybe this on the work's side as far as communication. But this is where I get frustrated. The insurance company is more than willing to assist me as it has now been over two weeks. WageWorks recognizes that all payments have been made and that the information has been sent to the insurance company. The insurance company has not received it.

I must agree with everyone. This company is awful. When my card is denied and must file a receipt, they want you to fax (yes fax, who faxes anymore) a form and receipt. I found an email to use instead of fax. The email works, I think, but goes to some black hole never to be found. So far I’ve spent two weeks trying to be reimbursed $15. Hopefully your company doesn’t use WageWorks.

Absolutely the worst. The service is god-awful and useless. They say things that are factually inaccurate, just to get you off the phone. Any company who uses this firm should be embarrassed as it's a horrible reflection on your business.

I applied for COBRA through WageWorks and used their online portal on a Saturday. It was not clear that the premium payment was due before they would start doing any work - the website indicated that my payment would be due later; however, I can accept that I may have missed it. I called their offices on Monday morning and paid the premium (payment was verified by the representative on the phone). The representative then told me that it would take 3-4 days for my insurance to be active. I planned accordingly and scheduled my emergency dental service for the end of the week in line with what I was told. On Wednesday, the dental office let me know they still could not confirm my insurance so I called Anthem. Anthem was great - they checked their billing department and had not received any paperwork. Anthem then 3-way called WageWorks to find out what the status of my activation paperwork was.

What in God's Name is the purpose of this Company? They don't DO ANYTHING, yet they are charging a monthly fee for some kind of account. Likely any money in that account just gets pocketed by them which is why they DON'T LET YOU ACCESS MONEY that was awarded to you.

I have a Health Care FSA account that is run through WageWorks. I had a problem using the card and went to use the online chat. The chat couldn't resolve the problem and asked me to call 877-924-3957 to resolve the problem. That phone number would keep trying to sign me up for a "free medical alert service and device", and not provide me customer service help. I hung up and tried again thinking I had misdialed but it was the same. I subsequently realized that Wageworks number is 877-924-3967 (NOT 3957), which is 877-WAGEWORKS. So now I am wondering, why is Wageworks giving me a WRONG phone number on their own chat site? And why is that wrong number linked to signing people up for a medical alert system thinking that they have called WageWorks? Or did the other site figure out that Wageworks had given a wrong number and set up their own site to take advantage of it.

Submitted for reimbursement for my Fsa account And they sent out a check instead of direct deposit. Banking account was already on file. Asked for check to be cancelled and sent direct deposit and was told 4 different things by 3 customers service representatives and 1 supervisor. Worst company ever!! We’ll never enroll in Fsa again if it’s through Wage Works!!!!

Dental cleaning... Denied... Submit a detailed receipt and EOB. Doctor visit to primary care physician... Denied... Submit a detailed receipt. Called 4, yes 4 times, and they would hang up on me because I was complaining. They tell me to FAX things, my company and building do not even have fax machines. I am supposed to go buy one now. What a major HASSLE to deal with these awful people. To get reimbursed my own money. They say it is an IRS function and these are being audited. For $42 worth of lab results and blood work? Unbelievable.

Wage Works rejects my childcare FSA claims and can’t tell me why. Support tells me to “try submitting it again” since the invoices have all the right information. I pay into these accounts, why is accessing my money so difficult with the exact info they ask for?

Horrible, terrible incompetent employees and their links are misleading and confusing. I was supposed to get an FSA through my employer and they led to me sign up for an HSA which wasn't covered. I'm guessing they are trying to just make money off me. Closing my account now and they are telling me my address is different on the form... it's not. Will be calling my bank to dispute the funds they require to join ($50) -- don't sign up with them!!!

If I could give 0 stars I would. After I left my previous company WageWorks charged me $6 a month to simply keep my money in my HSA which they has advertised as rolling over forever even if I left my job. $6 a month is absolutely ridiculous. Now that I want to simply close my account, they are charging me an additional $25. For what exactly?? The tax benefit is not worth it when their fees just keep adding up.

Large private companies need to cut ties with this terrible company. Customer service has no idea what they’re talking about and often give you answers just to appease you and get you off the line. You send in receipts and they process on transaction, and then say they don’t have the receipt for the other transaction. Meanwhile the receipt was submitted twice, once for each transaction. They process one and tell me the file is corrupt for the other one and to resubmit. They’re incredibly inconsistent and disorganized.

This is one of the most miserable companies I have ever had the misfortune of dealing with. Customer service is awful. WageWorks was misleading in signing me up to pay to maintain an FSA which was no longer active and could not be used to pay medical expenses.

Horrible to work with. Have been trying for three months to get my claims processed and they keep telling that they have lost my receipts or cannot view them after I submit them. They continue to accept monies from my employer but refuse to let me use them on my HSA card because they have frozen my account. I have talked to customer service numerous times and they will not, and claim they cannot, contact the claims department. They are committing fraudulent acts and getting away with it!

I am more than frustrated with this company. I never received my FSA card back in December 2023 when I pledged. In April, I decided to contact them for a replacement, 15 days later, I called to ask about my card and it had not been sent. It will most likely take 15 more days as the rep. told me. I have not been able to use this card since January because I never received it and They can't even send me a replacement card, their excuse was that this happens frequently, well, it might be for some crooked reason.

This company SUCKS!! I try to log in on their app and none of my login info ever works. When I try to reset my password the email I get from them says my email address is not associated with any account. RIDICULOUS! But, I can log in on my desktop using the EXACT SAME information and BINGO, it works!

Easily the worst company I've ever dealt with. Took months to mail a card and it was STILL about a month late. Unacceptable. Going to beg my employer/HR to go with a different company in the future. This company is made of crooks.

I am very frustrated with this company. They were supposed to have sent me a card replacement in November 2023 when the old one expired. By January 2024, I hadn't received a new card. I called to place an order for a new card and was told it would take 14 days for the card to come. The card was not sent. I waited another week and called again to inquire about the card. The customer care person placed another order for the card and once again said it would come in 14 days. The card never came and I do not know what to do. There must be a price for such negligence. This is absolutely unacceptable and clients should not be going through hell to get a simple card replacement.

Similar experience to everyone else here. They make it impossibly difficult to use the money that I contribute to the Wageworks-managed FSA. Only one card for the whole family to share. Receipt submission takes 2-3 attempts before they approve a simple claim. They canceled my account randomly and without warning, "by mistake". Customer service is clueless, rude, and not empowered to do anything anyway.

Despite the clear purpose of the HSA credit card – to facilitate seamless payment for medical services such as doctor's co-payments, dentist visits, and prescription medications – I have repeatedly faced unnecessary hurdles. Wageworks routinely denies payment requests, often without providing any explanation, forcing me into a frustrating cycle of submission, complaint, and resubmission. This pattern of behavior from Wageworks not only disrupts my access to essential funds but also suggests a systemic issue that prioritizes bureaucratic procedures over the needs of consumers. It appears that Wageworks is purposefully rejecting claims and creating unnecessary barriers to accessing funds, actions that are decidedly anti-consumer and contrary to the principles of customer service.

WOW! I've never in my life had such a horrible experience with a company such as this. After paying thousands of dollars for cobra coverage it took many calls and complaints to finally reach Cigna. I'm recovering from acute leukemia at the age of 41 and recently had to be admitted to the hospital for a simple outpatient infusion due to lack of coverage. It wasn't until today that I decided to look up reviews for this horrid company to find I'm not the only one to have issues. To any HR company, if you're reading this and care about your employees do not hire this company to manage your cobra. Now on to fixing issues with dental and vision that they screwed up.

Just like all other reviews, been paying for COBRA since 8/1/2023, WageWorks has never activated my BCBS, They can’t communicate with each other, I have submitted requests on both sides, I have had both side on a conference call, I have paid in advance, NOTHING. NO COVERAGE. DO NOT GIVE THEM YOUR MONEY!!!

HealthEquity and Wage Works administer an FSA for my former employer. Every single submission -- all of which were valid (dental, primary care, vision) -- was denied every time. Reimbursement was the only option; the card was completely useless. In addition, at the end of the contract (for me; I moved on to other employment), a legitimate submission for dental was ignored for weeks despite the balance which covered the full amount. I ultimately had to involve leadership at the previous job to intervene and even then it was no easy task for them, either. The customer service folks at HE/WW are very nice but with long wait times and little information or hope from their end, it's an utter waste of time to even call.

Laid off by employer and on employer-paid COBRA for 3 months. WageWorks Health Equity is the COBRA administrator and they are awful! It is on us to go back and forth between Wageworks and the healthcare and dental care providers to have active status updated. They point finger at the provider when it is them who did not do their job of updating the provider.

This is by far the worst FSA provider I have ever experienced. Nearly every single medical visit they deny claims until you provide a detailed service receipt even though the activity clearly stems from a clinic, dentist, medical center, optometrist, etc. Then when you submit receipts they deny many of the claims stating they want every detail of what services were provided and state the providers don't use federal tax coding for services, so the medical providers are the issue.

Healthequity WageWorks deactivated my FSA card twice out of no reason. I was rejected by Walgreens when I tried to purchase FSA medicine and my prescription drug. I ended up spending my own credit card. I called the company, and was told "sorry, there was a glitch in our system' and your card needs to be reactivated"? Seriously??? It is almost end of the year and I was not able to use all my credit on the card. I still have over $800. This company is just a spam and poorly managed. If you experienced similar situation, please tell your employer and urge your employer not use Wageworks.

This is the worst account to place your money in. My claim was approved months ago, they claimed to send me a check which I never received. I have been asking for a direct deposit for months, I created multiple cases with them but they have not processed even one. They rob your money, please do not consider putting a penny in their accounts. My employer forced me to use this account because they don't offer any other tax free accounts. I cannot express how bad this service is. Every employer that answers the phone gives different info than the one before. Do not put your money at their mercy because you will never get it back. All the comments here are true about how bad they are. I wish I read them before putting my money there. Steer away. It's a SCAM!!

I went back and forth with WageWorks for over two months. I paid my premium through the end of June but when it came time to have a long awaited surgery, I had no coverage. It turns out, that my coverage had ended May 31, however, WageWorks 'didn't believe' that I was not covered. After many aggravating phone calls, emails, proof that my coverage ended, and more phone calls, I still do not have a refund. I have been dealing with this for over two months. I will NEVER do business of any kind with WageWorks again. I will go without insurance before I ever send them another penny.

We canceled our contract due to very poor service at the end of our billing year since they would not modify our contract to provide FSA service with less than a 6-month waiting period. This is an IRS-regulated benefit and they did not care about the employees that wanted to take advantage of this benefit. What is worse, they have continued to take monthly fees from our bank account for 7 months after our contract ended and you cannot get a response from anyone. We had to get our bank involved since they were continuing to violate the law and didn't seem to care. Think twice before getting into business with this company.

I called and spoke with a representative spring 2023 on the day that I thought was the deadline to submit reimbursement for out of pocket expenses through my FSA that I had paid $2400 into over 2022. After I was helped to access my account I was told in no uncertain terms that the deadline for submitting reimbursement had just recently been extended through the end of the summer due to something to do with the pandemic legislation. I was relieved as I needed to finish my work day rather than spend it submitting multiple reimbursement claims.

This is the WORST managed HSA I have ever encountered. Imagine putting your own funds into an account for legitimate medical/dental expenses, and then having almost every claim from qualified providers summarily denied upon submission. This is the business model of this "service" company. They have you jump through hoops for qualified claims and then tell you that you can buy such items as suntan lotion with the few remaining funds. Apparently suntan lotion is a safer bet than dental fillings or crowns, or one's prescription eyeglasses. Avoid if possible, if not, speak to your Benefits Department at work if they are receptive. There MUST be a better alternative than dealing with minor factotums denying benefits out of hand.

For the past 2 years with my current workplace, I have experienced nothing but denials for my medical receipts to WageWorks which is ridiculous! This is my money and being denied for giving this company medical receipts is getting out of hand and very annoying!

I rarely ever write a review but felt compelled to do so. And in reviewing the other feedback, I now see that my experience (and former employees’ experience) is consistent with many others. I previously worked for a large law firm as the HR Mgr and often received complaints about Wageworks and their poor customer service. I left that position and have $300 in a transportation account, which has been there since last summer. I‘ve emailed them numerous times in the past 8 months requesting that they let me know my options and process a reimbursement as taxable income or send me the funds and a 1099 to account for the need to pay taxes on the money. I have only received one response from them and not one response to several emails in the past 3 months.

Worst COBRA ever DO NOT sign up. I had my daughter signed up for COBRA through my husband's former employer Leidos-Health Equity WAGEWORKS back on Jan 9th and paid right away to get coverage effective right away, but when I called insurance it wasn't showing active on their end since WAGEWORK failed to notify them (to top it off you're not allowed to sign up until you receive a hard copy letter in the mail. They're still living in 1900! They never heard of computer or emails seriously!).

Be prepared to jump through hoops. They demand itemized receipts for "covered expenses" of which sometimes it's not possible because everyone's record keeping differs. When you request a receipt from your provider, it doesn't always clearly show everything Wageworks wants, therefore they suspend your card and you have no access to your money until you jump through hoops to please them or repay out of pocket. I don't get it. Covered expenses should be just that, covered.

I have never experienced such a dysfunctional company before. Their systems don't seem to communicate with each other when necessary, and their commuter card gets mixed up with their FSA when it shouldn't. It was a total embarrassment for our company towards our employees. After 3 months of waiting for commuter cards, I finally gave up. Stay away!

I recently retired as a Senior Engineer from a major Hospital and have been trying to get COBRA set up for my wife since AUGUST. Any Company or HR group should not do business with them period! I was not surprised when I saw the massive amount of bad reviews. I suspect that these reviews have been kept at a "G" rating and probably should be more like a Negative 200 Stars. This company should be shut down for incompetency and their poor processes and employees that are basically clueless. They don't even have a modern-day way to pay something. They won't take a VISA payment, they only want your bank's routing number and account. Great for Cyberattacks! Customer Service reps are uninformed about their own processes and give out wrong information. If you can get to what they call "Leadership" all you get is a rude person that will not escalate a problem of get you InTouch with anybody in management.

Terrible company with a terrible website. Agents cannot explain anything. I have lost 1-1/2 months of commuter benefits and they cannot explain why I was kicked out of the monthly renewal of my commuter card. I missed the re-order date by 5 days (I had not realized that I had been removed from auto-renewal) and there was nothing the company could do. I spoke with two different agents and they kept giving me conflicting information and plenty of apologies (which did not help at all! Bad! Bad! Bad!

I use Wagework for my FSA account. I contributed $2600 during the year under my insurance plan. Last day to access the funds was 7/15/2022, I had $103.78 left In my FSA account when suddenly I was locked out from making any purchases. I contacted their customer service and spoke with Teofina, Helbert and Jasmine and they all gave me different excuses that I had reached the maximum transactions per day.

Very difficult to work with and navigate; Trust all these negative reviews you are reading here, they are truthful. For whatever reason Wageworks also goes by the name of HealthEquity, making it deliberately confusing for its users. They also require Un-userfriendly Passwords and attachment requirements.

I signed up for commuter benefits with this company. It was the only choice offered by employer. Otherwise I would not have done it. With my previous employer I was the contact person with them and had bad experience. I was really hoping they had gotten better. Unfortunately, it was the opposite. They made a mistake and reversed my Transit and my Parking funds. For 2 years, I called hundreds of time, trying to have this fixed. And obviously during that time I did not use any of the benefits, since cards did not work as supposed. After 2 years, my employer decided to terminate the contract, and I called WageWorks immediately to inquire what happens to my funds. I was told I have 90 days to used those. At that point my funds were still not reversed, so I could not use them.

Due to changing jobs I needed to elect Cobra insurance for a few months until my new job's insurance would cover me. I cancelled my plan, or so I thought, in December of 2021. Everything online shows terminated coverage however I keep getting mail from them about coverage from a different account number than my original account paperwork. They are unable to find out what is going on with the accounts and where the new account came from.

Just here to echo the hundreds of reviews regarding the abysmal service this company provides. I paid my COBRA premium and they dragged their feet to notify my health insurance despite the fact that I made my payment ahead of time and the money was taken out of my account right away. The reps give you all kinds of excuses then offer to open a case but then you get notified by email that the case has been closed but they don't provide any kind of resolution. I contacted the Department of Labor and they took my information and instructed me to contact my former employer, as they are ultimately the people who hired this company to manage the plan. The rep from the DOL was super informative and helpful and said that if my former employer didn't get this issue resolved they would be able to step in to help. Sure enough my issue was resolved within the hour. So, if anyone is giving you the runaround, contact the DOL and report them.

This business needs to be shut down. If there was an option for negative stars, I would give them that. They have been holding our money and will not allow us access. They send us debit cards, but they are declined for every transaction. Nobody seems to know how to fix it.

This company is a scam -- I preload money from each paycheck onto their card which gets declined every day. I call and no one has an answer, and half the time they're annoyed I call and just hang up. I've been trying to cancel my card and no one can figure out how to cancel it. I am SHOCKED that no one has sued them yet, and SHOCKED they are still in business. The only reason I use them is because my employer uses them. They have a 1.5 overall star rating on every review board you can find. THEY ARE AWFUL!!!!

Sometimes they reimburse you, sometimes they don't. There is no consistency, they don't read through submitted receipts thoroughly. They mess up your claims and make it impossible to unravel. You spend hours on hold and it hangs up on you. It becomes impossible to get your money reimbursed that they took out of your paycheck all year for your employee programs. Essentially you give the company a 0% interest rate loan on your money all year and then you can't get it reimbursed without haggling for hours on the phone.

After seeing the 1.8 star rating for WageWorks I feel a bit better. I thought it was just my personal experience with them. I have used FSA for almost 25 years for my family. I joined a new company last year and have to use Wage Works for the first time. It has never been harder to get to my own money! How does this business model work? Just like cable and phone companies, they make it extremely hard to use. However, it is much easier to downgrade your cable package than to get your account unlocked for a $3 receipt.

I transition to Cobra when my Company was sold and had a horrible experience with BeneDirect (WageWorks). After speaking with and being transferred five (5) times to various "customer service representatives," I made my first payment for $748.20 in October 2021 for coverage for November 2021 (not to mention the inconvenience of having to pay out-of-pocket for meds because of this Company's incompetence. On November 28, 2021, I made my payment of $748.20 for December 2021; however, as of December 14, 2021, this Company is showing me, as having not coverage, after they cashed my check (ACH). They then try to blame my lack of coverage on my former employer.

I am writing this because I haven't heard back from the company's customers service after nearly a month. I've submitted four claims. All of the claims were for items/services on the list of approved items/services. I included the requested documentation. Yet, all of my claims were denied without explanation. No response yet to requests for an explanation. I am concerned I will lose a couple hundred dollars as a result of this scam. I'm also annoyed by the time I've spent thinking about this and working to try to get a response/utilize the money that was withdrawn from my paycheck. If they approve my claims and I'm able to use the money in my fund, I can update this review. As of right now, it's looking like this is a scam. It blows my mind that my workplace promoted this. If nothing else, I'm hoping others read reviews before opting in and are forewarned.

Don't do it. Don't utilize a FSA ever! WageWorks' only game is to deny all claims to keep your money. I provided receipts for everything and they would still find a reason to deny. Even eyeglasses are WITH a receipt from the doctors office. Then asked for prescriptions, details and more details. Hospital receipts are denied, surgery receipts are denied, then they ask for invoices detailing what every little charge is for from the hospital which (to me) to a violation of my privacy. Who knows who these people are reading my personal information! Their only game is to KEEP your money.

Majority of these comments about Wageworks are almost identical....I'll be as brief as possible because it's sad to see this. So many people being taken by these crooks. I had a HSA card with money on it that I had earned for doing pro self health types of initiatives that my job offered to employees. Now to make a long story short the card expired. My job informed us they no longer using that HSA card anymore...Ok so what happens to my $1515 I still had on my card. I called Wageworks. Tried to explain the situation and that I wanted my money. "Send a check if you have to."

This place is a rip off. When my wife retired we received an invoice from them for over $9,000. I never had heard of them. After hours on the phone trying to find out who they were I spoke with a representative who was no help. Next month got another bill, called again and, after 1 hour hold time spoke with a guy who review our account and said we owed $10,100 but after discussing he said he would write it off since we had not used "it". So, OK I'm happy, but just today, 10/12/21 we received another $3,700 bill! WTH, this place is a money grabber! Watch out!

Poor customer service and website limits. Being unable to change address online, followed up with this company by phone. They indicated I needed to fax or mail them letter with the address change. I mailed them a letter and emailed them with a follow up. They responded 3 weeks later in a letter indicating I needed to contact my previous employer to change my address. Contacted previous employer to make changes. Previous employer sent me an email indicating company informed them their records are updated. Checked website again and old address is still listed. Issue going on for 6 weeks. If I could find another company to manage these benefits, I would.

After the acquisition, their business went downhill. I am not going to use the FSA benefits my company provides me in 2022. I lost so many hours due to the awful way they treat their clients. Every time I submit a transaction with all the information needed, I receive a denial. Then I have to go back and forth to get it sorted. Avoid them.

My IVF transfer claim was denied and stated I needed a letter from my doctor. I provided a letter from my doctor, yet again, DENIED. I called and was told I instead need to provide a specific form. First, that could have been mentioned in the initial denial. Second, why say you cover IVF related if I have to jump through hoops for you to cover it? I did not choose to have a medical condition. I did not choose to have surgery to have part of my reproductive system removed causing it to be impossible to me to bear children without a doctor. If you are going to treat my medical condition different than anyone else's, just be like insurance and say you don't cover it. This company is a JOKE. I will never use WageWorks FSA again and will share my experience with all of my colleagues as well.

Totally crap company. I left my employer and they shut down all of the ways to get my money out. I leave behind $320 in transit money. They gave me a Mastercard that doesn't work with WMATA or VRE. They will not compensate for tickets purchased out of pocket.

I resigned from my company on 4/30/21. They sent the COBRA information 15-20 days following that. I paid my premium for May and June plus an additional two months ahead in the last week of May. Today is June 13 and my insurance coverage through the provider still hasn’t been extended because WageWorks didn’t report it to them. I have called at least four times to request that they contact my provider to let them know the coverage was extended because I had old claims pending and had scheduled appointments coming up.

Despite providing them with receipts and explanations from medical providers, they keep denying claims and making it hard for customers to use FSA. Such a terrible company and difficult to deal with. I wish my employer would use another one.

To say that they are the worst company ever is an understatement. I had a flex pay account with them through my job back in 2018 and then again in 2020. I sent DOZENS and DOZENS of receipts to them, many of whom I had to call the hospitals/doctors offices and get "detailed" receipts--and every single ONE of them was either "not received" or "we need a detailed receipt". I FINALLY send them everything that I could possibly find...just to have my ENTIRE PAYCHECK go to the IRS for "failure to provide documentation" from the case in 2018! Not only that, they garnished my tax return and now I have to go through this HUGE appeals process to get it back! Infuriated doesn't begin to describe my mood! I hope these people go out of business. Or at the very least, that Fortune500 companies stop using them. They are clearly a scam company!

I had money taken out of my paycheck to save to pay for medical cost. When I submitted claims they tell me I can’t use them and I resubmitted them multiple times and never got my money. I had left the company I worked for they did not give me time to even use the rest of my money I lost over $2300. Very poor communication. I couldn’t even afford to of lost this money. I needed to use it. Don’t ever use this type of program. They really don’t care to help you.

I retired from a Fortune 500 company in September 2020 and immediately signed up for COBRA in order to bridge my Blue Cross Blue Shield coverage over until I turn 65 and eligible for Medicare. Beginning in October 2020, without fail I have been paying WageWorks over $600 per month ON TIME directly from my bank account via electronic check.

The absolute worst of the worst. Horrible employees. I am a cancer survivor and my aftercare was deemed as being not approved for FSA spending. It was approved in 2020 but not in 2021. And provided all the documentation. I would stay clear of them. They are not people friendly and all they care about is taking your money and not giving it back.

WageWorks not only messed up my health account with the employer. But medical coverage as well. A big part of the problem....employees are poorly trained and absolutely clueless when it comes to managing company programs. Most reps I talk with [supervisors as well] do not know poetical and more or less do not know how to do their job.

I hate this company! Don’t expect to get access to your own money with these people because it won’t happen! I constantly get notices from these people saying ‘denied’ for some stupid reason but the real reason is that they want to keep your money. Also they will not return the unused amount at the end of the year if you don’t meet their deadline. Which you never will because they won’t approve anything.

I chose to utilize COBRA benefits to extend coverage including my HSA. Wage Works misrepresented the amount of my available HSA and only reimbursed a portion of the money available. I inquired about the additional funds and they informed me that the funds would take some time to go in effect because it’s a COBRA benefits which was back from November 2020. I accepted that response but no funds were ever made available or reimbursed and here we are in February 2021. I contacted WageWorks in November, December, January, and now February and I noticed they are applying my HSA funds to a non-existent FSA account which they acknowledged in January and classified it as an eligibility case and closed without any follow up.

My company fired WageWorks for handling the company sponsored Health Plan for incompetence. Wage Works would not pay claims. Customer Service issues were transferred to India where reps were clueless. Unfortunately Wage Works still handles the company sponsored COBRA plan. It is total insanity having to deal with this company.

I'll try to keep this concise because it's so consistent across most reviews. I've had this company for 4+ years as FSA administrator. Here are the highlights: Repeated denied claims, repeated receipt requests after submission, rude service reps, unqualified service reps, conflicting answers from different reps (happened to me today), lack of documentation for service calls (happened today), inability of consumer (me) to receive chat transcripts as evidence (I took screenshots of chat today), serious language barriers... etc., etc.

After four attempts to get resolution I was told by a supervisor that three of the four agents I "chatted" with provided bad information. I submitted a claim on December 23 for $2535.00. I am still waiting for payment. They mailed the check to the wrong address, when I called I was told me they were re-submitting it to be paid as a direct deposit, they then failed to notify me that they couldn't do that as the original payment was via live check. 35 days from date of submission still no payment, I was told today that I should expect payment within another 7-10 business days...

Same issues as everyone else, tried to use my card, doesn't work, and then they deny the claims. This is an UNFAIR system of taking people's money. The money provided in an FSA has to go somewhere. The whole, "use it or lose it" doesn't quite add up here. I've been fighting with them on $1000 all year. And they won't pay it back. Each person I've talked to is inept and has no idea how anything works. I'm not an idiot, this isn't my first HSA or FSA, yet they run themselves like a sheme out of the states. It needs to be SHUT DOWN.

I signed up for an FSA in 2019 for the 2020 calendar year. I put money into a Full Service FSA for myself and bought my wife a Dependent FSA for her expenses. Only my wife and I were listed as members and available to use the FSA's. Now if the Dependent FSA was only for child dependents and I didn't list any, don't you think they had an obligation to alert me that time was running out register a legal dependent before Open Enrollment ended????

I have had the absolute worst experience with this company. They require a receipt for everything and try to deny obvious claims! I'm not even able to use my FSA dollars at CVS for eligible items because the receipts CVS provides is not adequate for them...even though the description clearly states what was purchased! I have sat on the phone with agents that repeat scripts even when I ask specifically how I should purchase these items from CVS. I will not be using a FSA account for 2021 because of this company...just not worth it!

Released from company and trying to get benefits right for myself and wife thru Cobra, with Wage Works as an admin for our ultimate health provider. The wording is such in their letter that it really doesn't state that your provider will probably or might refuse coverage if they haven't received notification from WW that you are current. In the body of letter you have a 30 day grace period to pay. If you pay them, it can take 5-7 days for getting paperwork cleared to see provider. In that period your person HAS NO coverage. Letter is mailed by snail mail and by the time get to you 25%+ of month gone and frustration trying to get answer for your dependent whom needs help. Opinion is they couldn't care less about service to you and only motivated their party line and not health of patient. When tried to get supervisor puts on the Longest hold I have ever seen. If I had choice I would NEVER use this company.

Their customer service and operations are awful. They do not understand what they are doing, it's all check the box. I have to call numerous times on the SAME issue and spend hours talking to staff and managers to have it resolved. It's the exact same treatment multiple times a month and sometimes they approve and sometimes they don't. I will not even put money in my FSA for 2021 as I want nothing to do with this AWFUL company and service.

The customer service people are inept. They just want to create "case numbers" and tell you that someone will get back to you within three days. Then you will receive an email with a link to login and read their answer only to find out that they have closed your account. They have taken your money and not applied the funds to your account. I asked to speak to a supervisor and the call was directed to a voicemail. I went around and around in circles. If I could give these people a zero, I would.

Everything about WageWorks is terrible. Their websites are confusing. The help desk isn't very helpful. If they deny a claim it will take you a long time to figure out why and then even longer to fix it. If you talk with anyone they refuse to use plain English and instead double down on the insurance speak that you called to get help with. I will never ever in the rest of my life use any service or product associated with this company. Nothing with them is ever simple or easy and they seem to go out of their way to make things harder.

I've had a series of unproductive phone calls with the customer service department at WageWorks. It is incredibly frustrating dealing with these people. I had to end my COBRA coverage due to moving out of state, and getting a letter of termination so I can get new coverage has been next to impossible. Multiple calls, multiple case numbers, uninformed staff; the list goes on. I hope to never have to deal with WageWorks again in my lifetime.

My employer changed over to this company this year after having used Discovery Benefits for years because our COB decided it was better - but obviously just that it was cheaper to use. No interactions with them has ever been simple and happy or ended in me not being frustrated due to a complete lack of actual assistance or conclusion to my issue.

I was furloughed because of Covid-19 and opted for COBRA after my coverage with my employer ended April 30. From the get, it was frustrating - from enrolling (they took their sweet time sending the paperwork) then had issues setting up an account, then had issues trying to pay online, then they switched databases and all of the above happened again. Finally it all worked out - and I even called my insurance UHC/Oxford (end of April) to confirm coverage and they said my COBRA is in place for May - and as long as I make my monthly premiums to WW it will be fine. (NOPE) I had an appt in June to see my DR and they didn’t tell me there was an issue with my insurance.

If I could give 0 stars I would. Where to begin? First, it took almost four weeks to get my wife's COBRA package from them after she retired. The package was thorough and provided many details all of which we followed closely. So far so good. They processed the payment and we were waiting for CIGNA and other services to be re-started. After two weeks, we called CIGNA and wanted to know why we weren't yet active in their system as my wife had medical appointments to attend to.

There shouldn't be so much red tape to use your money out of your FSA account. Not only have I submitted receipts that used to work in the past. I've submitted additional receipts with the additional documentation needed and they still keep getting denied.

I am writing this as a testament to corporations and companies benefit administrators. Your employees deserve better! This is by far the worst company I have ever encountered and I was so upset and disturbed I had to write a review. In the time of a pandemic and COVID-19 issues in this country and in the world, this is horrible for any consumer to have to endure.

If I could give zero stars I would. I was recently reduction in forced from my company and WageWorks is the "Cobra" administrator. I have had nothing except issues with wageworks. First they owe me a refund for partial may coverage from what I had to pay while furloughed - almost a month and still waiting for my refund. Second - signing up for NEW Cobra insurance and for three weeks now I still have not been able to sign up my dependents as they are not showing up on the selection screen. 8 plus phone calls, 10 open tickets and I am still waiting to get this fixed.

I would love to call these people the worst names I could possibly think of but my Review would probably not get posted. Thing is, the problems I have experienced with WageWorks has happened numerous times over a year's period. I show up at a Doctor's office and they tell me I don't have insurance. When in fact, I am ACTIVE and all is good on my part but WageWorks can't seem to consistently and competently push data streams to people like Aetna and Guardian etc. in a timely and accurate manner. So, even if your Premium has been paid and on-time, there is still a chance that if WageWorks has anything to do with it, you might get told before at time of visit to your doctor's office that your insurance is not active.

WageWorks go out of their way to make it hard to use the money in your Health FSA. They have been a pain all year round, the problems ranging from nuisances to outrageous ones. A common nuisance is, after using their debit card at doctor and dentist offices, being asked to submit a copy of receipt detailing the bill to verify the expenses were eligible. (What do they think people buy at a place like "Kids Dental"?! And can't they get the details from the provider?) Another nuisance - couldn't order online a replacement card for my husband after he misplaced his because "he has already been issued a card".

Every time I have had to contact them about any issue they will not talk to me about this account and my husband finally took his break one day to ask them to allow me to handle any payment issues for him if I need to call.

After nearly 10 years, I decided not to use an FSA account anymore because this is not the first time that their company has been difficult to deal with. They make it seem like I need to beg to be reimbursed with money that I earned, and are inconsistent with how they process claims year to year. I tried using the FSA card and it was deactivated after one use, so it's always a hassle every year to substantiate claims, especially since their website is archaic, and they don't allow for online appeals (only snail mail). Last year they actually had the nerve to ask me to give them back money they had already sent me, and they denied my claims for acupuncture which is 100% covered by FSA (I submitted both the payment method and the invoices online and then via paper mail and my appeal was denied).

I have been paying Wageworks to reinstate my health insurance (Cobra) since January 27. To this date, I do not have insurance. Anthem BC/BS keeps telling me they have received no notifications from Wageworks to reinstate my coverage. Wageworks insists they have sent an electronic feed to Anthem to turn on my insurance. I noticed others (with different insurance providers) have had the same complaint. It seems Wageworks is taking our money and not turning our insurance back on. Most people probably don't even notice. I have monthly prescriptions that need to be picked up so it's easy to notice my insurance isn't on. These people are crooks and need to be stopped.

The core issue with Wageworks is their over-demanding of medical expense receipts and under-acceptance of receipts when provided. Almost every week, I am prompted to submit new receipts for legit medical expenses which can simply be verified by them directly with providers. It's like having a needy brother-in-law knock on your door every Saturday and waste an hour or more of your time. The website itself is meh - once you figure out how to work their navigation, it's possible to get around in it. But the verification procedures are ridiculous - often forcing text message verifications.

For well over a month, Wageworks has had a tidy sum of my money in which to facilitate the reinstatement of my health insurance through Cobra. Everyone (Wageworks, United HC) keep pointing fingers at each other. I still have NO coverage after being out of work for two and a half months. With a recent health issue from February, I have a drawer full of medical receipts. If I do not get the call from Wageworks today, as they indicated they would do, I will sadly have no other recourse than to have my bank's fraud department start an investigation on them tomorrow morning. This had been the worst consumer experience I've ever had. Anywhere.

Unfortunately I don't choose company to handle my commuter benefits, my employer chose it for me. I would never choose Wageworks. I had worked for another company 5 years ago who used Wageworks for employee commuter benefits and I had account registered with Wageworks. During last 5 years I changed my employer a few times and now I work for another company who also uses Wageworks for employee commuter benefits. So I tried to register my account for online access again. But the problem is it somehow finds my account from 5 years ago and does not let me register account connected with the new employer. I called Wageworks customer support many times. Nobody can help me. It drags over 6 months by now. They CAN NOT switch or delete my old account. It is ridiculous!!! I hate Wageworks.

The wageWorks website https://mybenefits.wageworks.com/Secure/Ras/DependentCareDCF.aspx is terrible. It’s almost like they make it difficult on purpose so I will not submit my FSA Dependent care claims. My primary issues:

Attempting to get a rebate on Cobra premium. We were forced to use WageWorks for my husband's COBRA coverage. After paying the $1,800 premium in January, my husband got a job and his new coverage with his new company kicked in on January 13. I was expecting a rebate as I think it is ridiculous to spend $1,800 on insurance for 12 days. We filled out all of the necessary termination paperwork and they kept setting our termination date as Feb. 1, which is not true. I sent them images of the new policy effective date and told them to term the coverage on 1/12.

If I could give this company a negative review, I would. I received a commuter card from this company back in January, for usage beginning in February. When I tried to use it in February, it did not work. After multiple phone calls to customer service, I was instructed to pay for my transportation out of pocket and then fill out a claim form to be reimbursed. I was also required to send in the useless card with the form, which I did. I received my reimbursement, but I never received a replacement card, and by this time, it was too late to stop the deductions in for the card for March.

This company made duplicated a transaction while processing a claim for 2019, which should have been paid in full. The mobile app shows no denials for any of my claim submissions (2018 or 2019). When I called to deny the app, the customer service representative, who was extremely rude, told me that receipts for 2018 were denied for amounts that find not even add up to the amount in question. Not was I informed of any denials. In the meantime the receipts I submitted were well over the amount I requested, as I was just trying to use the remaining $. Rather than just processing the rest, they asked to submit another request and submit the same receipts again. I did as instructed, but I won’t be surprised if they deny for duplicate! Not worth the tax savings!

I finally had enough. Filed complaint with AG in my state, let them investigate. This company purposefully denies your claims support so they can keep the money. There is no doubt about it. Had some dental work done, 01/11/2020-$500- submitted hand written receipt since insurance does not cover it and there is not explanation of benefits available as a result. That was accepted. Finished the work on 02/08/2020- $1,100-same receipt as on 01/11/2020, except for $1,100. Denied.

I am in the 7th month of trying to get reimbursed by this company. I paid bills, online, to actual doctors' offices and hospitals, with the understanding that my WageWorks account would cover my expenses. However, they are looking for actual bills and receipts, neither of which I kept (my fault) now, MY MONEY is being held captive because I paid actual MEDICAL EXPENSES without proper documentation. I can't, at this point, even find a telephone number to call so that I can talk to a real person. They sure are quick, however, to put up a fax number, which, these days, is STILL so popular in trying to communicate. This is my money. I will happily pay the federal government any penalties I incur, but WageWorks is making this difficult, if not impossible. Any suggestions?

I am an employer who has no choice but to use WageWorks for COBRA through ADP. Every employee I have had the displeasure of working with has been in India. I cannot not the support I need timely to get my job done nor can I get the support I need to utilize their services correctly. All support roles are outsourced to India, the individuals are there to check their boxes, follow their scripts and have no idea what is going on. They take forever to process updates and do not assist or support the process required for updates. I am also extremely upset that my employees data is visible by their employees in India. ADP needs to fire this vendor and if you are a US employer, unless you want really upset employees, do not utilize this company. Very frustrating.

They must figure it is in their best interest to hire incompetent people, who don't know their ass from a hole in the ground. I have been trying for a year to get expenses reclassified from my HSA to my FSA. I called for the 5th time today, and low and behold, the case was closed with no info. So I made them re-submit. Do these idiots not realize this is other people's tax deferred money? One more time and I call the IRS.

I have had many FSA providers and Wageworks is the absolute worst. They are incompetent and outright thieves. I submitted receipts to them 4 times and each time they kept telling me they were not good enough or they could not be read. Keep in mind, these are Lenscrafters receipts that I have submitted to multiple providers over the years and never once did I ever have an issue. Again, they are thieves. Thank god my company has moved on to United Healthcare as a provider. Even the Benefits Administration told me that she has never dealt with such an incompetent company. Lost 250 dollars to them last year.

I went on COBRA for Dental insurance as of 12/1/2019. I paid my premium ahead of time just to make sure the dental company received in a timely fashion for my appointments. Well... that didn’t happen. The person at the CS department said that there is a record of payments received, but WageWorks DROPPED THE BALL and never sent my file to the insurance company. After rescheduling our appointments 4x due to inactive insurance WW sent it 2/11/2020. However the insurance company still had not received this information. I was conferenced call with insurance & WageWorks and still could not get my policy activated. ONLY the INTERNAL department from WW could do that, but as a consumer I was not allowed to speak with that department.

Beware..Beware..Beware!!! I gave a one star rating because I could not give zero. This is by far the worst company I have EVER dealt with on any matter. I have been enrolled in the FSA account for over two months. They still have not issued me a card!!! I have called a total of 6 times currently (which I am sure will increase) and according to my phone records these calls cost me 5.4 hours out of my life attempting to solve a problem Wage Works created. The level of incompetence is truly unbelievable. The customer service reps had no idea of how to begin solving a simple problem such as my FSA card not being mailed to me.

WageWorks did not approve my COBRA coverage due to the the election deadline. The election deadline is determined by the date that you were last employed. Wageworks failed to check the actual end date of employment and denied my coverage.

We were told by sales and implementation people at WageWorks that we could cancel at anytime if we were unhappy. The service was terrible. When we tried to cancel they told us we had to pay for one years of service to cancel. When we reviewed the document we signed there was not mention on that "Term". They then directed us to a link to the "Terms and Conditions Page" where there were 20 more links. We were expected to click on the "General Terms and Conditions" link AND the link to the "Commuter plans" which indicates the one year term. They pulled a fast one. Lies seem to be ok by their sales people.

I paid every month for an account I didn’t even want. I signed up by mistake for this. I tried to stop it but you are locked in for a year. It was what I thought was a heath savings for my dependents and it turned out to be childcare. So as I notice over a thousand dollars taken out of my check that I could not stop I found a reason to use it. Then when I went for reimbursement it was a nightmare. They do not communicate with your employer. So, if you move your address is not updated. This is never disclosed. The check was processed after I submitted a claim and it was sent to the wrong address. It’s been two months, 7 calls and I’m still fighting with them to get reimbursed. Pretty much like the movie Groundhog Day.

The people working at this company are incompetents!!! I submitted online 3 claims for Daycare with all the necessary documentation. 1 claim out of 3 has been accepted. To situate the context, all the claims and documentations are identical, only the month and payment dates are changing as this is a monthly billing. You would think this should be easy and that all 3 claims would be accepted as they did processed one. But no.

I honestly think they hide behind denying claims for no reason. They say they direct deposit it into your account and it's not there. Then when you call up they say, "Oh it was credited back to your account". I think between denying claims and poorly trained customer service, they can scam money and no one will question it. I have spent over 9 hours on the phone with them and I get a different explanation every time I call. It feels like they avoid paying you or reimbursing you at all costs. They make up amounts and approve amounts that are nowhere on the receipt.

I am on hold with WageWorks—yet again. Why? Because I can't obtain asthma medication that I need literally in order to breathe. Why can't I get my medication? Because the pharmacy says my benefits expired on December 31. They did not. I am paying upwards of $600 per month for coverage. WageWorks is supposed to "notify" confirmation of coverage to obtain RX benefits. They did not do this in the entire month of January, though in my previous call, they assured me they did, that I should just try to get my meds again. Nope—sorry, expired, says the pharmacy.

Bill Belichick always says "Just Do Your Job." Why can't WageWorks Internal Department do theirs? We paid our January COBRA 12-31-19. CVS is our Rx provider. We go to pick up our Rx refill and are told it's on "hold" because we haven't paid our premium. Yes we did, in December! No problem, I'll call WageWorks to get it fixed. Their Customer Service people are kind and well intentioned, but for the love of God they can't get their "INTERNAL DEPARTMENT" to fix the problem after my multiple calls and their multiple communications. You can't talk anyone in the "INTERNAL DEPARTMENT" and neither can CS! They send another communication and tell you wait 2 to 7 days. You wait! Internal Department can't do their job and fix the problem. But I paid! We have medical, we have dental, but no CVS Rx. Is there anyone in the WW INTERNAL Department listening?

WageWorks has been reported to the following for their fraud. Better Business Bureau, Internal Revenue Service/Treasury Inspector General, New York Stock Exchange, The United States Attorney, Western District of Kentucky, The United States Attorney, Southern District of California. In summary, Wageworks immediately confiscated my remaining balance of $1150 paid into my HSA upon my separation of employment from the company I contributed through, even though I had 9 more months to use it. There is no requirement to maintain insurance through them or cobra to continue the savings account benefit.

Wageworks is just horrible. I’ve had issues with Wageworks declining medical copays at my ENT. My dr submitted the proper paperwork for payment. I’ve then attached the receipts online on their web site. I’ve called customer service 3 times in the last two weeks. They claim that they are still looking over the scanned documents two weeks later. And that I am not able to actually speak with the department reviewing them. I just have to wait.

This is the worst customer service I have received from any company, ever. Their app chat crashes, their customer services reps take forever looking into things and then they can never, ever, not one single time in 10x asking for help, provide a useful answer or resolution to a problem. They insist on their.

The two occasions I have had to call customer service number the agents were either thoroughly disinterested in helping me and/or seemed put out that I called them at all. One was absolutely no help in helping me figure out what info they needed to accept a charge to the card. Simply, repeated the same canned response to my inquiry. I provided them everything that the doctor's office could about the charge, but for reasons she was unable to explain why it was not accepted. Their online process is borderline harassing with its incessant demands to provide receipts for charged items in that what is provided is rarely accepted and they provide no clear direction as to what is acceptable to the eyes of their claim reviewers.

I joined a Coca Cola in December and as part of my commuter benefits through Wage Works, signed up for the Breeze Card. They have processed my payment for Jan 2020 monthly pass in December and my card never got loaded. My money was deducted from the payroll, Wageworks website shows transaction complete but my commuter Breeze Card does not reflect anything, I still continue to pay every trip. I Called Customer No Service at Wageworks. All they say is they can order a new card for me but wont tell me why the transaction did not succeed. My order shows as complete when I login to Wageworks website but Wageworks does not have a clue.

Be prepared to waste plenty of time submitting receipts to an automated system - with NO recourse for rejections - unless you want to pay for something twice. If you got this HSA through your employer, guess what? You don't have to take it. My previous employer used Optum Bank - and I never once had to prove anything to anyone - because the card would work for medical expenses and reject anything else. Their support was actually understandable, helpful and friendly compared to WageWorks. Having WageWorks must be a bit like living in the former USSR. You can choose your own HSA. Don't just accept what your employer gives you. ESPECIALLY if it's WageWorks.

I Was surprised to read all these negative reviews, but apparently my expectations are not as high as many reviewers. When my employer set me up with WageWorks for (only) my HRA in 2011, I had to fax in all of my claims, using their forms, to get a reimbursement. I never even knew they offered a card that I could use to pay. So I was pleased when they enhanced their system to allow me to submit using an app on my smart phone. (A lot easier than faxing.)

I've had a very negative experience with Wageworks. It does not work. They take weeks to post my money and as a result my card is always denied due to insufficient balance. Now they cancelled my debit card while I still have a balance from 2019. It's January 10th and I haven't been able to use my money simply because they have not issued me a new debit card neither have they updated my balance which is showing as zero for the current year. You would think that with today's technology this should be a pretty simple fix. 10 days and counting. Bad service, bad customer service and overall unprofessional and disrespectful to people's time and money. I do not recommend.

I am a payroll/benefits administrator trying to get our employees enrolled in the FSA Medical and Dependent Care. After several days, they are still telling me that it is processing. They haven't activated it because they are auditing the plans. Auditing at open enrollment time? You have got to be kidding! We previously had Conexis which was great because we had a relationship manager who would fix anything. Now that Wage Works has taken over, I wished we had changed vendors. You can't talk to anyone in management, only customer service who have no power what so ever. Next year, we are changing our plan to another vendor.

I have been on the phone and a live chat for over 2 hours. They have randomly moved my account to a new "HIGH DEDUCTIBLE" account where I now need to cover $2700 before I can use me FLEX account!!!! There was no notice and they refuse to make any changes. Someone has to go in and deal with the unreliable agency. My company uses them but there are just unprofessional and impossible to deal with. When I asked too many questions on the LIVE CHAT they disconnected me. I have been back on the site 3 time and the live chat has been disabled.

I have spent hours trying to sort out one simple problem with WageWorks, which is that my FSA card stopped working with the new year. Every time I called or chatted I got a different explanation for what was going on. Then, I was told I had a different account type then I elected, no wait it is the right one, no wait it wasn't, or no it was. Then, after switch answers back and forth they told me it was that they couldn't see what type of account I had at all - sounds like complete poop right??

Reading through the negative reviews posted here, there is a consistent theme of poor customer service and the feeling that this company intentionally tries to deny your claims to either keep your money or keep it longer so they get the “float”, a financial strategy similar to insurance companies. I can confirm these reviews are Spot On and some reviewers did a really intelligent and thoughtful job of laying out examples that support and validate these complaints. The customer service folks often struggle with English, and these mechanical and boiler plate responses, often used in awkward tones that are out of synch with the flow of a normal conversation, might make a Buddhist monk lose his temper. But even the more fluent speakers just don’t know how to help you and you get the feeling that they are trying to be unhelpful and deny or frustrate you.

I noticed that since last June 2019, medications I used to buy with my VISA (HSA) are no longer authorized, even when I have a prove that these meds were authorized before. The customer support says that it is IRS recommendation, that I need to pay from my pocket, then send in a form. What kind of ridicule is this? This is my money. I am afraid that they are playing with it on the stock and one day the company will declare bankruptcy and they are gone with our money! It used not to be like this. Something fishy is going in WageWorks.

If I could give half a star I would. This company is a sham. All the customer service team does is talk you in circles by giving you boiler plate responses about why things are not payable, without actually considering the details of your situation. It's a joke! Strategy makes sense though, because then they keep the money. What a sham!

I am absolutely disgusted with FSAFEDS/WageWorks. The antiquated system, the ineffective communication, the constant battle to have legitimate claims approved in addition to the general lack of professionalism is disgraceful. It actually feels as though the associates are being instructed to challenge eligible claims in an effort to extort money from participants based on any technicality or unofficial discrepancy possible. I find it both disturbing and suspicious that it took several weeks to finally get clarification on a denied claim for an eligible item prescribed by a Physician - the day after New Years.

I had Wageworks for 4 years and my ex used to get so mad at the lack of professionalism on claims and rejected a lot real claims but that’s not the only... I got a divorce and needed to drop some of my money going in and to lower my balance because I would never spend 2000.00 by my self so we did than with it being a 500.00 rollover though I will use some and carry over... My mother needed help and I relocated to Colorado and going to use my wageworks account for medical check ups and dental before the year is out but they shut down my card and no notice on not being able to access my account for funds. Called and their isa 750.00 balance still left and now they will not letting me access MY MONEY!!! Shame the ** on you so I guess this is how they make money... by the way I called my previous employer and let them know thanks for the heads up from a full time benefits person! Nice jobs And Merry Christmas...

Worked with so many customer service agents (5 total) to get my money repatriated to me but could not receive my money back. They helped me submit claims but I never got the money through claims, either through payroll or check. One told it had been submitted already and told me it would come via check and I would be all set. It never came. I called back and the new customer service agent told me their system had malfunctioned and she had no history of the claims the previous agent had submitted for me. We then resubmitted the claims and this time she told me it would come through payroll. It never came through payroll. My company never received the money and asked me to call Wageworks. Then the next customer service agent them told me that the claim was never submitted. No organization here, and I have over $2000 in pre-tax van me pool dollars I've given to them.

Dealing with Wageworks is like being in a Kafka novel. It's impossible to get a clear answer when you call because every single customer service representative gives you contradictory information - and just when you think you're getting somewhere the next person will start repeating the wrong information the first person (that you spoke to hours ago) gave you.

Having dealt with other HSA companies before, I have to give it to Wageworks as the scum of them all. Their customer service reps DO NOT document the calls accurately (if at all). I can't say how many times I spoke to someone in "leadership" and was told my issue would be resolved and I should see it updated on the app in 2-3 business days...call back in a week and guess what? No documentation of the call whatsoever!!

I have been using this company for years - since 2012. The card has very helpful for co-pays. When requested, it's easy for me to upload supporting documents for Medical, Dental, Childcare, or prescriptions. Yes...they take 2-3 business days to process before the approval to pay you back for childcare, but if your reimbursement is direct deposit, it comes faster. I only encountered issues when I used the card to pay for unpaid expenses for previous plan year. Simply put, the service has been invaluable. They always pay me back and don't hassle me. They slowed down the outsourcing of customer service too. I can actually understand the customer service rep.

WageWorks gets to keep YOUR money if they deny a claim for any reason. So they will manufacture reasons to deny your claim. E.g. no supporting documentation, when you actually did send it. You have to call up and wait on hold a long time to talk to someone who then submits a ticket for an audit request to a department that can actually fix the issue and re-send the information. Then you have to wait multiple days for a response and follow up with them. Call them back and wait on hold again to find out the status. They put the onus on you to fix their errors and make it really time consuming and frustrating to do it, so they hope you will give up and they can keep YOUR money.

Worst Company EVER!!!! Every single claim is denied! Such a waste of time to deal with them. Nothing is ever resolved. It is OUR money that we contribute every year to our flexible spending account. I think this company should be investigated for fraud! Incompetent people working there. We are stuck with, them as my husband's company uses them. Beyond disgusted!

Unfortunately I didn't CHOOSE to work with WageWorks—I was fated to them as my benefits administrator (Aetna) after I terminated my employment with JustWorks—themselves only a benefits administrator for the very small business I worked for in NYC. Justworks for the record was great—except for their choice to contract with WageWorks as their COBRA contractor.

I don't really have anything new to add here that hasn't already been said. It's a fight every time I submit a receipt to get a reimbursement. Their policy must be to deny everything and see what happens. Why is it so hard to get MY money back that you take out of my paycheck!!??

After following what Wageworks said to do to get a refund for a Monthly train pass after I got let go - they basically said, "Sorry. You should have done something different." And all they can do is issue a credit, but since you are no longer employed at the other company it cannot be used. It's a scam.

They call it a stacking order. I call it scamming my paycheck. If your HRA account has a $3,000 available balance and you go in for a medical issue, WageWorks will take every available penny off your Payroll deductions (your money) before your Employee Insurance covers anything. They are insensitive and unhelpful and had the nerve to tell me the only way to resolve the issue was for me to write a check for a full year FSA contribution and spend the money using the card before 12/31 or lose it to cover the medical expenses that would have been covered by the HRA funds if I had not participated in the FSA. I will never participate in the WAGEWORKS FSA SCAM “EVER” again. I can’t believe my company would use such a poor process for our employees.

WageWorks can clearly see that the charges are being made at a dental facility, still they insist on itemized receipt. If they had a good customer-focused business, they would work directly with dental providers to acquire receipt rather than suspending user accounts. I guess suspending user accounts and making it difficult to use the money is good for their bottom line. I am not doing FSA next year!

I guess my experience with this company is just like everyone else’s - plain awful. I have had an outstanding issue for 3 weeks now - despite promises to update me and requests to call me back - nothing. Tomorrow I am escalating to the call center's supervisor, supervisor. For anyone thinking of hiring this company - don’t.

They provide you with 0 notifications on when claims are due. And when you leave your employer, they don't mention to you that you're supposed to file a claim 30 days after you leave. ZERO notifications (email, call, letter). I guess their incentive is to keep your hard earned money.

WageWorks is one of the worst run companies I've ever dealt with. I had to use them for Cobra after I left my present company. If you call WageWorks three times, you will get three different answers from each representative. They cashed my check for Cobra on November 6th and it took until November 20th to notify my insurance company that I should be covered. It takes 2 weeks to notify the insurance company?? I wish I could give them a negative star.

Have money coming out of my paycheck to go into a debit account for medical. I'm diabetic so it is important that I am able to get my medication. There were charges that I made to go see an eye doctor and dentist. This apparently required them to have an itemized receipt. Not sure what else I would be getting done at an eye doctor or dentist but they want their itemized receipt so they can see what I had done I guess. Invasion of privacy? So since I didn't get them an itemized receipt my card is suspended and the funds for my insulin and everything that goes with it is being held ransom for an itemized receipt. I wonder if I have complications because my funds were being withheld if they would be liable.

WageWorks is absolutely awful to deal with. If you call customer service three times with the same question you'll get five different answers. It's astounding how much time I've wasted on the phone with them, how many wrong and conflicting paths they've sent me down, and generally how they've bungled my FSA, dependent care, and commuter benefits. The tax savings aren't worth having to deal with this awful company.

Wageworks is the worst FSA administrator around. It is so difficult to get reimbursements as you need to jump thru many hoops just so they no longer can say no. Not sure what kind of fools they hired but I told my HR to fire them ASAP.

I placed three calls to customer service in order to confirm the status and balance of my account. I was told each time I had until March 2020 to use my funds, so my husband and I planned accordingly- scheduling dental and vision appointments for November and December of 2019. I called again prior to the appointment and was told if there were any problems using my card during the appointment to get an itemized receipt to submit for reimbursement.

Numerous problems over the years. First time I worked for an employer where I had a WageWorks account, when I left the company I had $900 in my account and they locked my access to it and said since I was no longer with the employer, I could only use it for previous expenses - nothing in the future.... Bizarre because I thought HSA accounts rolled for a reason. It seems illegal and after numerous complaints, it went nowhere. Constantly get locked from online access. Their technology is ancient and should have better mobile use options for better functionality. I have had the card declined at numerous medical offices. And claims rejected for no logical reason. Take your HSA business elsewhere.

If there is a negative stars, I would give them, they don't even deserve one star. Problem is they don't know their system, I have requested the payment from my HSA. They issued a check and they don't know where my check is. They took almost 20 days to void the check and it's not voided till date. Very pathetic customer service. Still don't know if my issue will be resolved or not.

The processing of my FSA claims is always something I worry about due to the overwhelming incompetence of staff and customer service reps. Communication is terrible with exact descriptions of necessary actions that I need to take never provided. Numerous calls to their Customer Service always end with me having to rehash my problems/concerns with yet another customer service rep and a promise that they will research the issue and get back to me. Yet not once has any of my inquiries to Customer Service been returned. Getting FSA claims processed correctly is a terrible headache that involves hours of me wasting my time. If I ever leave my company I will not work for a company that uses WageWorks. It will be a condition of my employment. They're that bad.

This is a worthless service, customer service is clueless and reading from a script. They also have no authority to do anything, such as reinstate my FSA card...all they can say is wait 24-48 hours, no additional information provided on whether the files I uploaded are appropriate or not. Just "wait 24-48 hours" and "I apologize you are not having a good experience...". The website is also uninformative. It says to upload receipts (what they mean to say is to upload EOBs). The very next screen says that it does not accept receipts. Get some basic things right. What a scam. I look forward to the day that this service gets dumped by my employer.

We were given wage works this year at my husbands employer, we have had a terrible experience so far. Our card was suspended without warning, or communication to us, just declined at the dr.'s office. When we called to find out why it was well we are waiting for a receipt, then that receipt wasn't good enough, then we sent another, and so on, it has been months. We still can't use our money, still waiting for these receipts to be processed. The receipts are straight from the dr's office, very detailed. Every time we call they say "hang on to your receipts, we are still processing. We have talked to the other employee's who have had similar experiences, some have never even gotten their cards yet, and here it is October. I would recommend this company to no one!

I've used WageWorks through my employer for a few years now and have had nothing but problems. Receipts denied, card frozen without being informed, card declined after supposedly being unfrozen. Waste of time, waste of money. I wish my company would ditch them and find a worthwhile FSA for their already burned out and overworked employees. Receipts that have all of the information that they require are declined frequently, even if card used IN A MEDICAL PRACTICE FOR A NON-COSMETIC MEDICAL PROCEDURE, but you could stroll into any store and buy 50 gallons of sunscreen and not even have to show a receipt.

I usually get my monthly bus pass in the mail 5 days before the 1st of the month. For the month of October of this year (2019), I did not get it in the mail. I called customer service the morning of the 1st of October. The customer rep instructed me to file a claim, she even sent the claim form to my email. She told me to buy a new pass out of my pocket and they will reimburse it since I did not receive the pass. I did everything as instructed and never got a response from Wageworks. I called back today (October 16th) and spent 20 minutes with the first customer rep, the call got disconnected so I called again and had to re-explain the situation. The second associate then told me that my account isn't eligible for any type of reimbursement...

The absolute worst company around. Every time I have called, I speak with someone who barely speaks English and doesn't have a CLUE how to answer any question correctly. I think the company plan is to just rip people off and then run you around until you give up on getting money back. The biggest joke. I have NEVER had a good experience with them. Please DO NOT USE THEM.

I had to change my job and I was not told that they would forfeit the funds on last day of employment. I called them a week prior to my last date so as to understand how best to use my funds. They told me "You need to place an order 2 months in advance" and I lost 600 plus dollars as they outrightly forfeited the fund. Customer service poor. Beware of this company. Your fund are not yours with this company. They will do anything to keep your money.

So I purchase this card to help with medical bills so I have to verify the only purchases they allowed to go through which are my contacts, doctor visit, dental care and past medical bills that I can pay for. On their site it states "Avoid the hassling of submitting claim forms" because most are verified at checkout and every one of the only purchases they allowed to be paid I have to verify. What is the point of this card if you have to go through all this just take care of my medical things. Yes I tried to purchase items outside of medical bills such as diapers and they didn't go through. Then I made a purchase medical-wise and it was paid for. The fact I have a customer rep stating, "We dont know what you paid for and we have to make 100% sure you-are." Ridiculous regulation.

I've been with WageWorks for more than 2 years with a debit card tied to my account. I mainly use my FSA for 4 things. Chiropractor visits, prescriptions, vision expenses (exam and glasses) and counseling. Every single time I visit my chiropractor they ask me for a receipt to prove this is a valid claim. I have the monthly fee set on autopay through my FSA debit card. You would think that they know that the Joint is a legit Chiropractor office and that I'm not scamming the system somehow, yet they continue to ask for proof month after month.

I had a flexible spending account and quit my job. Unknown to me the remaining funds were forfeited to my employer on my last day of employment. I was unable to use the $512.82 left in my account. They get to keep your money... That just isn't right. I feel like I was robbed! If I could give them 0 stars I would!! Beware, your money is not really your money with this "benefit".

Wageworks management team has a difficult time staying on top of the current technologies and staffing needs. In a difficult FSA/HSA industry that consistently hides behind IRS rules, customer service is going to be a frustrating achievement. This is because many of the answers folks receive in why their FSA/HSA card cannot be used is 'no'. Because it is not a 'qualifying expense' Added to the frustration are companies (like wageworks) whose revenue is generated by not paying expenses. So incentive to not pay out medical expenses and hiding behind 'IRS rules' certainly paints a conflict of interest business model.

Daycare claims get denied multiple times for missing documentation, when all documentation has been submitted and attached. The attached documentation is the exact form THEY provide for your download! Customer service reps are rude, treated me like it was my fault their system was not recognizing that I submitted the necessary bits with my claim and that I was stupid for not knowing what their "magic 5 was." This is a terrible company when it comes to Daycare benefits. Not paying child care claims threatens my employment because I can't work without child care for my children. You should be ashamed of yourselves. This is deplorable. This has happened so many times that I am better off foregoing the tax savings just to be in charge of my own money and pay the daycare myself. Shame on you.

I've read the reviews and now I have PTSD! WageWorks has actually caused me to be sicker than I was before! Good luck on getting that "validated"! Seriously though, I just got off the phone after another one hour talking with a WageWorks "supervisor". It's the third call this week. My retirement Health Benefits is contracted from my ex-employer to WillisTowersWatson, they contract out to WageWorks. Since my ex-employer lives and dies by Customer Satisfaction Surveys I'm shocked they never have read these reviews. Reading these reviews has given me nightmares of past experiences. And they never end. NEVER! Having to give one star to be able to post a review is a slap in the face to anyone who has suffered with WageWorks. If you're not "lucky" enough to get an American call center my thoughts and prayers are with you.

I was never sent notifications of the need for a verification; my card (MY MONEY) was simply suspended. When I call, I get different workers who tell me different things. The website doesn't show the forms I need; I have to insist that they be emailed to me. The staff person's voice cuts out while we are speaking, and then the call cuts off. I am not called back. Meanwhile I am having to pay for a raft of medical expenses with personal funds; getting reimbursement will be another nightmare. When I talk to the folks in Human Resources at my company, they just nod in sad agreement.

Hi. I have dealt with this company for several months with no resolution to my account. They are frauds and their customer service team does nothing to help you when there is a real issue with your account, I am so shocked on how terrible and shady of a business operation they are running here - do not trust or waste your money with this business. They are straight up in the business of not helping and screwing you. I contacted them 15 times with no resolution. I have faxed them 3 times and they say they don't get the faxes even when I have confirmation faxes saying it went through- what is going on???? Shadiest company I have ever had to deal with in my life. Stay away!!!!

I have heard nothing but terrible things about this company. I should have listened and not used their services. I’ve been calling them a couple times a week for the past two months to be reimbursed for them overcharging me. No one seems to know what they are doing there. I’m pretty sure giving people the runaround is their business strategy, just hoping people will give up and stop fighting. They are crooks and should be shut down.

All the representatives I spoke to provided different incorrect information. This will be the first and last time I enroll in this plan. All reps need to be retrained so that correct and valid information is given to the customer so that their card is not locked for months over 10-25 dollars. I sent documents but according to the supervisor it wasn’t enough because a card was used to make that payment. Mind you I was advised by the previous rep that one of those documents was approved but the other one probably was just overlooked by the rep that reviewed them. Not one time did she say anything about how the payment was made or that the documents I sent are not what was needed. Although I sent the documents I was previously advised to send by a different rep who said, "Just send us any documents that shows a payment was made with the card adding up to 25 dollars so we could unlock the card".

ADP-managed WageWorks is either completely inept or just plain greedy. I have put aside thousands of dollars of my salary to avail myself of pre-tax spending on legitimate health-related expenditures not covered by health insurance. But ADP uses any and every excuse to deny medical expenses, even when proper receipts and forms are provided. So far, I've had to pay almost $700 out-of-pocket this year, for such things as eye glasses and eye exams for my children. Every time I swipe the card provided for legitimate health expenditure, payment is denied. I then have to pay out of pocket with post-tax dollars.

I became unemployed at the end of May, my former employer uses WageWorks to manage the Cobra side of things. I decided to keep my FSA & Dental benefits so I could use the FSA for my husbands deductible for dental work he was having done. I signed up just before the deadline of July 30th. The co pay was 320 and my monthly payment to keep both is 256. So I figured it was better to pay the 256. On August 5th before making my payment I called WageWorks to make sure that making only the first payment would activate the FSA. I spoke with a woman-who was difficult to communicate with-and managed to get her to understand what I was asking. She told me that yes once I made the first payment the FSA would become active after a few days. So my husband changed his appointment to allow for this to happen.

My former employer is using Wage Works as its Cobra Administrator. As a former employee on Cobra, I make my health and prescription insurance coverage payments to Wage Works who, in turn, pays the insurance companies and updates my eligibility for coverage. Only, they don't update the insurance companies on my eligibility. I learned this the hard way on three different occasions when I went to pick up needed prescriptions and was told I had no insurance coverage. When I called Cobra they said it would take 5-7 days or 2-4 days to update the insurance coverage. They insisted on this process even though: (1) all of my payments to Wage Works were made prior to the due date; (2) I really needed the prescriptions and could not wait 5-7 or 2-4 days; and, in one case, (3) I needed the prescription in advance of a surgery that was scheduled. The customer service representatives are reading from a script and are not helpful.

I've had a WW account for years. The customer service and the processing of claims has gone downhill over the last two years. It has been increasingly difficult to get valid claims approved. They will accept one receipt/description of services from a healthcare provider and then when I submit an identical receipt/description of services three months later for follow up treatment, they will decline it. I get a different answer as to why it was declined depending on which customer service representative I speak to. They make it increasingly difficult to speak to a manager to get a problem resolved/final resolution as well. I submit receipts all the time through their phone app and most go through but not all. I find myself resubmitting required documents repeatedly.

DO NOT choose WageWorks to service FSA accounts. Multiple problems including frozen cards, multiple requests for receipts, money being kept by WageWorks even when claims have been approved, degrading phone calls by customer service. Bottom line, they will do everything they can to keep your money.

The receipts and other statements are enough sometimes and not other times. When I've provided all the documentation that the medical office had given me, My card was suspended because I could not provide any more information to them even though they have the original receipt with price for the medical treatment. I consider myself a reasonable person but by the time I got off the phone after speaking to a clerk and then a supervisor with no help in sight, I said to her my blood pressure has risen from this 30 minute call and I will be needing medical attention for sure. This benefit is no benefit. It's actually our own money that we need to beg for. Run from this. More aggravation than it's worth. :-(

There are no words for the experience I have had with WageWorks FSA card. I wish I could give them no stars. All I can say is if you have the option of selecting this flexible spending account...just run. I feel as though they are not even in compliance with HIPAA laws. Asking for detail summaries of treatment when they can clearly see its a medical expense. Suspending accounts for not uploading receipts for a $10 copay transaction is just absurd. I have never in my life experienced customer service like this. They don't try to help you in any way even after you have jumped through all their hoops and given them WAY too much information about why you used YOUR money.

They tried to hack my bank account WITHOUT ANY AUTHORIZATION for a premium that I cancelled. I had to stop payment twice costing me 64.00. I’ve made over 20 calls, I’ve faxed the forms they asked me for and now they want 40.00 for the illegal payments they tried to steal from me, and they’re billing for September! I have no choice but to close my bank account to keep them out. DO NOT DO BUSINESS WITH THESE PEOPLE! WATCH YOUR BANK ACCOUNT.

My daughter's doctor office charged an extra $1 for credit card use and they froze my card and made me pay them back $1 of my own money. This is the worst company I have ever had for an FSA account through my employer. I wish I could have the option of picking my own FSA company but unfortunately I do not. They are petty and even when you explain or provide receipts they still give you a hard time about paying. It's not like they are giving you anything. These funds come out of our pay checks. On another instance they were going to freeze my account again because I went to two different doctors on the same day and they said they would not pay for one of them and needed another receipt when I sent in both receipts.

WageWorks company conducted unethical actions by changing the policy terms without my knowledge, and furthermore not updating me, one day prior to my leaving the company. I had elected to have money deducted from my paycheck and put into my FSA account to be used Jan 1, 2019 through December 31, 2019. In July 2019, my FSA card was declined despite more than sufficient funds in my FSA account. I called WageWorks to inquire.

This company is the worst. I have spent countless hours trying to get my account released from suspension for a purchase of compression stockings in Dec. 2018. My story is long but I will try to be succinct. Back in February 2018, I had knee surgery. As as a result I was required to wear TED (compression stockings) to help with swelling and blood flow. I wore them immediately after surgery and off and on throughout the year, especially when my leg and ankle swelled. Fast forward to December. It was the end of the year and I still had quite a bit of money left in my account so I decided to get more stockings. I checked the FSA store through the WageWorks website and found that compression stockings do not require a prescription.

The university I work for uses WageWorks to manage our FSAs. I dutifully submit receipts for every legitimate expense, but have had to contact them no less than three times this year because they have denied the receipts for reasons that are blatantly contradicted by the receipts themselves. I just spent an hour explaining to one of their representatives that the receipt I submitted - and which we were both looking at - had the services provided, along with the date of service, and the payment I made, along with the date of payment (all were the same date). Despite the fact that the payment line item read "xx/xx/xx (date) PYMT **** (card #) $___ (amount), the representative seemed not to understand that the line represented a payment (I'm pretty sure PYMT couldn't mean anything else, and even though the last four digits of my card number were in the line description).

Their system deters you from complaining. If you want to dispute a transaction you must either mail or fax. If you want the issue to be escalated you have to mail to another address. Not only that, you are unable to email and their only means of customer service is either by phone or via live chat. There are no options for you to attach documents either. Although customer service on live chat is nice, they at times give you false information and are only able to redirect you towards other services.

If your company contracts with WageWorks for COBRA, God help you! My husband was laid off from his company, which contracted with Wageworks for COBRA Benefits. We enrolled our family in health, dental and vision. We paid the first two bills by check. The payment choices were by check or online, once the system was set up. By the time the third was due, we had set up online payment. The bank account information was verified as correct. We were told by customer service that everything was confirmed and ready for us to make payments online. We made the payment and received a confirmation. WageWorks never withdrew the payment.

I have had a horrible experience getting Wageworks to pay my medical co-payment. I have submitted receipts over 5 times and they continue to decline the request to pay. Every time I call to ask why the person answering the phone just says it doesn’t contain all the information but can’t tell you what is missing. I was on the phone with your benefits department speaking to Wageworks at the same time and the girl at Wageworks told they wanted the bill reflecting all the costs that my doctor submitted to Aetna.

I received a WageWorks card because I signed up for prepaid medical allowance through work and this was the option. Fortunately I did not have a great deal amount go into as I wanted to test the process. It has been a nightmare and I would discourage anyone from going through this company. It worked fine on a couple small co-pay prescriptions. I used it for a doctor visit and it went through at the office just fine. Now I am being told there is a hold on my account because it has to be verified. This visit was over 5 months ago and they still do not have it verified. Makes me wonder what their plans are for the rest of MY money that is on the card. If it is not released I will be taking this up with some legal help as it is the principle of the matter. Please learn from my mistake and do not sign up with them.

I've only been on Cobra for one month, and I've made more calls to WageWorks than to any of my other utility or healthcare companies. According to their website, they switched their banking system on June 15th, but now the ability to pay online is completely down. When I called today, the rep told me that I could submit a paper payment coupon. When I said I didn't have any, he told me he could email me one, but it would take 3 to 4 business days. I just laughed, and asked him how he would feel if another online company gave him that type of response. I admit I also said "I don't know how you stay in business."

This company is entirely unhelpful via phone, and will tell you what you want to hear to get you off the phone. I was told my address changed, it did not, I was told I would receive my commuter card in the mail... I did not. Lo and behold, if you have an issue that you need them to resolve, it's all your fault and you have to deal with any losses. This is a one-sided business and crooked tactics. WHY DO THEY HAVE A 2.8 STAR REVIEW, WHEN 98% OF THE REVIEWS ARE 1 STAR. THERE IS ONE REVIEW AT 5 STARS, YOU CLAIM THERE ARE 60? Same with 4 and 3 star reviews. Fix your algorithm and stop inflating reviews, Consumer Affairs. Wageworks is hogwash.

I have been dealing with WageWorks since March and it is now July. I have submitted claims and followed all their directions to get reimbursed, but they have repeatedly rejected the claims or said they've reimbursed me already. My account has thousands of dollars in benefits but WageWorks won't even reimburse me for a doctor's visit or a train ticket, which is the reason why I signed up for the program. My claim total is only $300 but I have been given the run around by all their supervisors. Additionally, every time I call, I have to re-explain my claim in detail. They have multiple times referred to amounts that were not part of my claim. This has been a horrible experience and I'm not sure if I'll ever get my money back. Employers/Employees beware! The tax benefits are not worth it when dealing with WageWorks.

They are awful. It’s our money. They deny claims over and over again. They ask for documentation repeatedly. I’ve had them for 3 months and my stress level is thru the roof. I have suddenly developed more medical issues. I cannot even begin to state here all the grief they have caused me. I am a senior citizen, with multiple medical problems and I am not only tired from working 30 years, I’m tired of this fight to get what I waited for, what I EARNED, and what I am entitled to. I would LOVE to know how to report them. I read on Yelp that someone else is taking over the company? I certainly hope so. It couldn’t get much worse than it is now. Thank you for reading.

This company loves to claim the that it will save you money, which in a few cases it actually may. The reality is once you allow them to take your money it is gone forever. I had a commuter account, I knew one month in advance I was leaving my employer. I reached out to WageWorks and found I had a $520 CREDIT, due to the taking money without orders (which they cannot return to you, due to the IRS). Regardless, I worked with their representative to make sure I used most of the credit balance. Only to find that they took more money from my pay instead of using the credit balance, so I’m out money and I have a credit balance that you cannot use once you separate from your employer.

My main concern is that I now allegedly owe WageWorks money because they had put more credit to my account "than I was eligible for". So now they are asking me to pay back their error. They also drain my accounts based on prior year's expenses. So I actually don't have any FSA or HRA funds by February.

WageWorks charges me monthly for my Metrocard. Every year my card expires on June 30th. About 2 - 3 weeks before that they will send a new card. This year I didn’t receive my new card and I was worried. So I contacted customer support. I explained my situation and made sure to state that I still had my current card. The customer service rep apologized for me not receiving my new card and offered to send me a replacement. I thanked him and agreed to have a replacement sent out. I then specifically reminded him that that my current card was still good for 8 days and to make sure that the correct card was cancelled. I come to find out that they cancelled the wrong card. Instead of cancelling my future card and resending it, they cancelled my current card. I then called back and they refused to reimburse me for the costs this would incur. They admitted they cancelled the wrong card but then said that the cost would be my problem.

I have worked as a licensed Property and Casualty Insurance broker, so I am used to filling out claim forms all day long. In the 9 months that we contributed to the WageWorks spending account, I submitted 3 claims, with substantiating documentation, receipts, claim forms, and the cover letter provided to me by WageWorks. I mailed all forms to the address indicated by WW, with UPS tracking numbers to back up my claims. In 9 mos, I never saw a PENNY back in valid, out of pocket expenses that were supposed to be reimbursed. In a nutshell, they took our money, but never gave any back when we had to pay out of pocket. They hounded us incessantly for all the paperwork I had submitted &, each time I called to ask about the reimbursements, they said they never got any paperwork. In short, they ripped us off. This company is a scam and a major headache. I will never use them again.

You go to the Hospital or the dentist, use your flex card for cost outside of your coverage, then WageWorks will deny.... require you to send all the documents proving you didn't buy a new iPhone at Kaiser dental. The frustration, is not worth the tax savings.

I paid for FedEx to deliver payment for my medical benefits and my insurance has not been activated. You cannot reach anyone and you get the runaround. My next step is to file a complaint with the department of labor. WageWorks gets your checks and hold you hostage!! With no medical benefits when the federal government requires that COBRA payments keep your insurance. This company is gutter!!! Stay away!!

HORRIBLE company/Absolutely NO INTEGRITY. If I had not had this experience, I really don't know if I would believe this review. I am a conservative and believe in free market, but this company is out of control. Currently, I have money IN MY ACCOUNT--that I earned, it was not freely given, it is MY money--that I am still FIGHTING to get back. This has been since March 2019. I left my job and I was told I would no longer have access to my account the same way I did while I was at work. However, I was not given ANY information--not an account number, how to access my account, a phone number, a disclosure, privacy notice, absolutely nothing.

I've had the WORST experience with this company! They have terminated my dad's health benefits not just once but twice by mistake!! Two months in a row. They say they have expedited the reinstatement but in the meantime he has prescriptions that he needs and can't afford until his medical is back in place. They are a JOKE! No one wants to help and they do not care.

Wageworks not only defrauds investors they also cheat the individuals utilizing their "services". They are criminals stealing money from hard working people. If you work for a federal entity, start a petition to change vendors for the services provided by WageWorks. Crooks and thieves with no remorse getting rich from stealing from us. Don't waste your time and money.

In their 2019 audit verification, WageWorks requested verification of three months payment premiums (for 2019) to United Healthcare - they requested this information by February 11, 2019. It was impossible for this to be done by February 11. I received a letter stating that my request was denied because of two things. First, I was missing one month's bank statement showing the automatic payment to united Healthcare because it was not available by February 11. I sent them the statement from United Healthcare that stated that 2019 payments would continue to be automatically paid from my bank account.

I subscribe to TransitChek from WageWorks and for the past 2 years, my transit cards have been coming in the mail on the 20th or 21st of every month. The month of April, to make a long story short, did not arrive until May 1st. WEEK 1 - I called as soon as the cards did not arrive. Called WageWorks and had to explain the issue 5 times to the customer service rep because she acted like she did not understand what I was saying. Finally I asked to be transferred to a supervisor. The supervisor sent me a form to fill out and send by via fax or email and told me that any out of pocket expenses that I incurred regarding the MetroCard to send them in and I would be reimbursed. My out of pocket expenses were $70.00 because I take the express bus to and from work. I sent it in through email. WEEK 2 - No one can find my fax although I have confirmation. So I sent the out of pocket expenses in again this time via email.

This company has to be one of the largest scam artists protected by the IRS. I ordered two unlimited MetroCards in NYC, they were never sent to me. I've contacted WageWorks over a dozen times to resolve this issue. Basically the company is telling me they're going to reimburse me for one but not two MetroCards, yet the money for both were taken out of my check. It's been 30 days and WageWorks pretty much stopped responding to my emails. I'm taking them to small claims court....

Reached out to establish a possible partnership for them to administer our COBRA program. Left voicemails and emails, never received any response. I eventually went through my payroll provider and they were able to have a proposal sent; however, when I wanted to "sign on the line", crickets. So I went through another vendor who was responsive and wanted our business.

I have used other HSA / FSA accounts for years. Unfortunately my current employer chose WageWorks. They require proof of every debit card purchase even though they are made at doctor offices and pharmacies etc. Then they deny 80% of the valid claims. Ridiculous. The point of this card is convenience and Dr does not give detailed copay receipts. Then they threaten to suspend my debit card so I can't spend the $$ I have contributed.

My husbands prior employer switched from Wage Works to another administrator for COBRA. I had authorized a direct debit by Wage works to pay my monthly premiums when they were the administrator. They authorized the debit for the month that they no longer had a relationship with the employer. They first said that anyone that was currently on cobra was to stay with them. After speaking to the new administrator and the employer, I found they were incorrect. I called them back. Then they said they were waiting to get the money back to refund.