WageWorks Reviews

I ordered a pair of glasses online. After a couple days I contacted the company to request tracking #. The representative disconnected the call without providing it. I called again and received the same treatment so immediately contacted WageWorks to ask if there were any charges for the item. At that time I was told that a lodging company was attempting to charge the card. I alerted them of what was going on and requested that they decline any purchases in that amount. A couple days later I received the glasses. They were just thrown in a box wrapped in newspaper with no receipt. I immediately sent the item back the same day.

My WageWorks account was suspended without notification, so it was declined when I tried to pay for a prescription---poor communication! I recently sent an account summary for my wife's teeth crowns. The account summary given to her by the dentist's office indicated she was the patient, that resin was used to form the crowns, charges for placement of the crowns, and the amount and date she paid for said crowns. I didn't get any email about the submission, but I checked today and the online system said they needed a receipt---for what? I think the account summary has all of the elements to verify the expense, as they claim that have to do according to the IRS. However, I find their service poor and irritating. What else do they need---a signed affidavit from the dentist attesting that he performed the work and received payment?

FOR 2 YEARS MY WIFE AND ME ARE TRYING TO PAY WITH WageWorks DEBIT CARD BUT COULDN'T. IT WAS NOT ACCEPTED/Denied. Lately, We manage to activate the card and they told to use it as a "credit card" not as a debit as specified on the card (probably so they can pay in delay to the merchants and not immediately as debit, this is our money there no?). We managed to pay with this card last 2 year only about $11.00 out of hundreds of our money they keep. Hope somebody can do more and take it to a higher levels. It is a fraudulent attitude.

I have had a difficult time with Wageworks handling my insurance with my work... Transitioning into retirement... They have been extremely slow almost to the point of losing my benefits... And now I am not even covered by my Vision Insurance, and I am paying the premium?

Two receipts were denied, and I sent copy of substitute receipts in a mail. After two weeks, I called and they said they never received them; I was asked to fax them. A week later only two receipts were applied to my account. According to the customer service associate, the other receipts were missing. I called three times the same day, and I spent one hour on the telephone still the problem has not been resolved; I was requested to send the receipts again. It was impossible to speak to a supervisor. It has been a nightmare. All services very deficient.

This insurance policy was contracted by my husband's employer, AEP for retirees. Tom is both a retiree and disabled which means that I have power of attorney to handle finances. Last year, I mailed a check to cover the annual monthly payments and all was well. This year, I mailed a check of @ $600.00 from my online banking and continued to be billed monthly and threatened that the insurance would be severed; but no one would speak to me when phoned because the employer had neglected to send a copy of my POA. In fact, that important document was no longer in his file.

I'm another example of WageWorks keeping my money. I had a commuter account with my former employer. I made a claim to reimburse myself for parking expenses before I left employment based on the recommendation of my HR representative. The claim was denied. Customer service told me to re-submit the claim, which I did and which was denied as it was for the following month and I was no longer employed by that company at that time. Each agent and supervisor I spoke with had a different explanation of the rules but the answer I'm forced to live with is that I had to somehow have a crystal ball to know how much I was going to spend on parking the following month and submit it well in advance of incurring the expense.

I call WageWorks multiple times for an answer. Finally I am told that the $305 hospital visit was paid but in order for my account to get out of suspension I need to pay back the $305. And with the balance on my account which is approximately $400 I would then have about a $700 balance. This came from a supervisor. How is this justified or even legal?

I spoke with a supervisor who refused to let me speak to a higher manager. I was advised to write a letter via snail mail with my issue. I had submitted my receipt for parking and they kept stating they did not get the receipt. Then they claimed they received a duplicate receipt multiple times and denied all my claims. It's a complete rip-off and they refuse to give me my money. The supervisor was rude and condescending. I work for one of the largest companies in the world and this is how we get treated by WageWorks. Awful experience.

This company is such a ripoff. My employer Suburban Propane uses them for cobra LTD. I have had to fight for my healthcare to be set up when I have paid 3 months ahead. Now it's the same fight for my Vision plan. What the heck?!? I am on LTD for a medical reason. I don't need all this stress. I have spent countless hours on the phone with wage works trying to get my stuff set up. It's just wrong! Oh and they are not allowed to make outbound calls? I call **!!! I am sure they call home! So sick of all this crap!!!

Think I called 5 times to figure out how to speak to a live person.

I had a claim - all proper doc was sent in to WageWorks. They have denied twice, and advised they would resubmit. They can never find our account info, and it takes at least 4-5 min. to locate it. They say they will process, by then you call to verify and they never did. They do not doc when you call in. I was shocked once I started to google how to complain. Why is the company allowed to do such things. I also have a Premera flex account, and have never 1 issue. This is just down right wrong. I have spoken to a Stella, Ramona, Estella, I feel bad they have to work for a company that does such injustice.

My WageWorks card was suspended with a few receipts not provided. The card was still suspended with receipts provided for weeks and contacting the customer service department several times. The customer service supervisor said they have problems to review files and could not communicate with the claim department and want the customer to submit the receipt using fax. Also she said the suspension/reactivity process might take 90 days. This is the worst experience for customer service and totally a waste of time and not helping at all. Strongly not recommend our HR and other companies using WageWorks system for staff flexible spending accounts in the future.

Zero stars for customer service and company performance! Do not call the 877-924-3967, call 650-577-5200, press zero and ask for an AMERICAN REPRESENTATIVE because it is our right. I called the 877 # multiple times and requested that they transfer me to an American Representative. This company's call center is in the Philippines. They tell me they are unable to transfer me to an American Rep (that's ** by the way) and advise me to call back and ask for one. Stupidly, I did so, and the Filipino/Filipina representative attempts to fool me by trying to speak in an "AMERICAN OR COUNTRY" accent.

Wasted time with rejected claims, multiple submittals of receipts, crazy warnings about violating IRS laws and freezing of the card when receipts don't have exactly what they need, and then awful customer service people who are not trained and/or cannot interact with the rigid computer system to tell you what is missing. I wish I could say, steer clear of using the debit card and go right to submitting the receipts, but it's clear that with every transaction they are trying to stonewall people in order to collect the money that is unclaimed. This company is not qualified to handle these types of transactions in a clear and transparent manner.

WageWorks is denying a (perfectly legitimate) dental claim because they say that "Start and End Service Dates belong to two different plans." Both claims are totally legitimate - during the end of the first year I had no HSA account so paid all medical and dental claims out of WageWorks. Then after January 1 I opened an HSA so WageWorks could only be used for dental, which it was. Now they have denied the claim because their computer systems can't handle this subtlety. After one person told me they would pay the claim (and then they didn't) now another is telling me I've missed the 2014 deadline. They are telling me I have to pay "out of pocket." The problem is, the money in WageWorks IS MY MONEY. So I can't get reimbursed for a dental infection and root canal which happened to start treatment in December and run through January? This is crazy.

I work for Alorica handling OCA cases for Kaiser Permanente insurance members. This work has been outsourced to WageWorks who has outsourced work to us. WageWorks management doesn't give appropriate direction to Alorica so we are rarely able to resolve billing issues, data mismatches, etc. There are multiple HIPAA violations occurring daily and none of the companies working on this project seem concerned.

My HR gal enrolled me in COBRA on May 15th 2015. It is now June 26th 2015 and I still cannot order my meds and have had to cancel doc appts all because of the inadequacies at WAGEWORKS. At first they lost my check for several days so I made online payment then they found my check and realized it was $2.00 short so they claimed they returned it. As of today my bank has no knowledge of them returning my check. Then some sort of $20.00 fee was owed to WageWorks??? So I paid that online then it was credited back to me and all of a sudden I have a credit of $8.00??? SERIOUSLY???

WageWorks became my COBRA Administrator in February of this year. First, I went online to arrange payment for premiums for medical, dental and vision, roughly $2,100 for my family. They assigned an inaccurate bank account number to my COBRA account, tried to take withdrawals and when they were denied, suspended my online payment access and suspended my COBRA. I had to pay $60 in return payment fees. I sent checks for a few months (which took almost 14 days to process). I have paid over $14,000 in premiums to WageWorks for medical, dental and vision coverage through July of this year.

Wageworks has been automatically withdrawing funds (monthly) since 2012 from my father's account (My father had multiple strokes & could not leave the house easily). He did not want delta dental so we did not sign him back up for it, but apparently they just keep charging you regardless. I did not know he was being charged for this insurance bc it was under the name "Crosby benefits people" - otherwise I would have canceled it years ago. They never sent anything in the mail (a bill, application to renew benefits). I really feel they scammed us out of $500/year (X3 years). I would make sure you pay your insurance directly and not through this middleman.

I, too, have never had such a difficult and awful experience as I have had with WageWorks. Their requests for multiple receipts (multiple times) along with the threat of suspending your card and threatening you with the possibility of IRS consequences for legitimate use of the card is abhorable. I have never seen such bureaucratic, red tape, incompetent BS in my life! I have used the FSA in the past with another company and never had these issues. I HIGHLY RECOMMEND THAT FOLKS BOMBARD THE CEO - Mr. Joe Jackson, CEO, Executive Escalation team, 1100 Park Place, San Mateo, CA94403. I have spent hours on the phone with WageWorks and nothing gets resolved. I have sent numerous receipts they have requested multiple times to no avail. If you are offered the FSA with WageWorks, run as fast as you can. Trust me, it is NOT worth it.

While managing my COBRA benefits, WageWorks made an unauthorized electronic payment to an insurance carrier after I'd terminated COBRA and found new insurance. Immediately, upon noticing this unauthorized charge, I politely explained that I hadn't authorized the payment, asked for a refund, and provided evidence that I'd found new insurance (which should have automatically terminated my COBRA coverage in any event). WageWorks refused to refund my money. (Claiming they "couldn't terminate benefits mid-month" -- which was not even the issue, since they never should have made an unauthorized benefit payment on my behalf in the first place!).

I have never had such difficult and awful experiences with an HSA account until WageWorks. You have to submit receipts for every single transaction and submit them multiple times. Even when charges are refunded, they never have record of that and are very difficult to ever turn your card back on to access the money you have placed there. I hate this and will never ever sign up for this again.

This company has suspended my FSA card for over a week now due to failure to submit an itemized claim. I have submitted three different times now with EVERYTHING possible from my surgeon. Now I cannot use my FSA card to purchase my much needed medication. At this point, I fear if I purchase on my own, I will never receive reimbursement. This company is the worst!

After being set up for Flexible Spending at WageWorks through my employer, I realized my phone number is not correct in my profile. I went in to correct it. A day later, it was set back to the same wrong number. The "wrong" number is a Benefits department at another company. I checked with a few other coworkers and they all have the same issue. WageWorks has been working this ticket since March. Every time they call, they say they are working on it. The have a bunch of excuses like:

I have a medical supplement plan from BCBSIL. I called WageWorks to claim the premiums against my HRA account with WageWorks. I was told I need a receipt. BCBSIL does NOT issue receipts. I think this is strange but what do I know. Many phone calls to WageWorks and I still don't have a reasonable solution. This is not the first time I have had lengthy problems trying to file a claim. There is no way to contact upper management. WageWorks is not registered with the BBB. I guess no one at WageWorks has to account to anyone. This is the third time I have had to contact an outside party to resolve claim issues. Had to give one star which I think is a gift.

I have been without insurance for six weeks already. With technology today it should take more than 5 to 7 days to process anyone's account. I know even writing here is not going to correct the situation or anyone is going to care.

First, let me say I have been working to resolve an issue of a check to repay an amount for over one calendar year. Unbelievable. It took the CS people (you get a different one every time you call and you cannot get anyone "assigned" to your issue) 7 months until they finally told me the documentation they wanted. When I supplied it they said the check wasn't cashed by them. I have provided a check clearly made out to WageWorks, it is cashed by a bank on the other side. My burden of proof is has been provided. Their company misrouting it is not my problem. I am writing a complaint letter to Mr. Joe Jackson CEO Executive Escalation Team, 1100 Park Place, San Mateo, CA 94403. I suggest all who have a complaint bombard this person so he makes some changes. I am also filing an internal complaint within my corporation with HR. They are absolutely the worst I've ever seen.

WageWorks has been all but impossible to work with. For the last 2 years, they have repeatedly suspended my FSA due to a 2 cents receipt discrepancy. I have repeatedly been reassured that this has been cleared, only to find my card is re-suspended. Last week I was finally told that the only way to clear the matter would be to submit a check for 2 cents, with a letter stating the provider's name, date of service etc. Today, I called to follow up on this matter & I was told that there is a specific form that must be submitted with the 2 cent check. Each time I call, I am given a different story & I remain unable to access my FSA. Ironically, I was told my card has been suspended since July 2014, yet WageWorks had no problems accepting money deposited into the account for 2015.

I was very disappointed working with this company. Let's start with the big one. They don't notify you if you have a balance at the end of the year. I had a healthcare provider refund my FSA and didn't know about it. WageWorks was more than happy to keep my money and not notify me. They will notify you of everything else. I'm sorry, but that is suspect behavior. Beyond that, working with their customer support is really bad. They usually can't answer questions and if you try to get a supervisor on the phone they won't easily do that. Even at the supervisor level getting an answer is tough. They are really good at giving you the run around. State insurance agencies should be taking a look at their deceitful practices.

I was misinformed for months about our account. Our account was frozen. Took months of submitting receipts and denied with no explanation. Now they have $425 from 2014 and refuse to pay from that money a bill from Dec 2014. I was told as long as I had the receipts in by April 30th 2015. Their system won't even let me submit the receipt! Anyone interested in a class action lawsuit against this company?

This is my third HSA company to use to last 5 years. I have to say I have NEVER seen a more bureaucratic red-tape, big government, useless company in my entire life. One day your claim is approved, the next it's denied FOR THE SAME SERVICE AND SCRIPTS! I have stated to customer service on many occasions please "hit the tab that reads 'eligible expenses... it's stated clearly what is covered and what isn't." Makes no sense whatsoever. They TRY AND TRY to make it as difficult as possible for the consumer.

I am a disabled senior on a fixed income who relies on a direct deposit from Wage Works on an annual quarterly basis. They have to send two emails, and then it takes at least 5 days to get a direct deposit into your checking account. WTH?

I talked to 2 representatives regarding my flex spending acct and denial of charges. I got 2 different answers. One rep was **- the other rep **- both were nice - but ** gave incorrect information which made me call back and speak to **. When speaking with ** the connection was horrible. She kept muting me out, I assumed she was talking to her peers, then a lot of static which led me to believe she was overseas. I then ask "**, where are you located?" She replied "we are not allowed to give that information" which only led me to think that a company who makes their employees feel ashamed of where they are from.

I have had WageWorks for my Health spending account as well as my Dependent Care account. Now I have to use them for my transit benefits, too. I wish I had something positive to say about WW, but I do not. For Health and Dependent care, the process for "proving" that your expenses are qualified is severely outdated and takes forever. If you do try to upload a document online, good luck. Those documents go to a "different department" for review which I can assure you they will be lost forever and you will never get your claim processed. My most recent frustration is signing up for transit benefits. I ordered today (March 31st) and I won't get my first transit order until JUNE! Two months! Absolutely insane, especially when I just asked for a direct order to my Clipper card.

My employer offers this company for dependent care reimbursement. Sometimes my claims are approved, sometimes denied, using same provider for nearly one year. The customer service reps are rude and lazy (it takes too much time for them to file cases regarding claims I was told) and the supervisors are just as bad. You are not allowed to speak with claims department at all, which is ridiculous. After contacting customer service, a survey is sent regarding your experience but no follow up when you state how terrible service is. And the best part is they have you begging to get your own money back. I wouldn't recommend this company to anyone. I only give them one star because it's required.

Two issues: 1) When I was employed, and claims were submitted, certain ones would repeatedly be denied and I would have to submit the receipts (always the same doctor and the same medication prescribed by a different doctor and obtain at Rite-Aid Pharmacy). I had been seeing this doctor for a number of years and every time they questioned his submission. 2) Now I am on COBRA, being handled through them, and I paid the premium payments electronically (combined February & March, separate payment for April). I had to wait until I finally received the severance from my former employer in order to afford the payments. The money was removed immediately from my banking accounts but they still don't show the premiums as paid. They stated it takes a 5-7 business days to process, yet my money was deducted immediately and every other company I pay electronically credits the payment the same day.

My employment status changed from full time to prn (part time) and my benefits were immediately cancelled. There is probably some ridiculous fine print somewhere explaining that even though it is your money that we have been saving for you from each paycheck throughout the year we will void the promised $500 rollover from 2014 said valid until March 31, 2015 once you are no longer a FTE and we will make no effort to make you aware of this cancelled benefit over a span of nearly 2 months, via email, letter, phone call, etc. Only when you attempt to submit a claim after the fact will our site reveal that you are not eligible and must pay for these services out of pocket. "Out of pocket"... that's funny! This stupid flex spending account is already out of my own pocket. It's not like it's a credit card or something. It's my money that they get to police and decide when and for what it can be used. Ridiculous!!

I submitted receipts for a service in which only a partial portion of the receipt was accepted. This makes no sense! My claim was for $154 for my eyeglasses and only $129 was accepted. How is this possible? I resubmitted my receipts by fax several times, wrote a letter, spent hours on the phone over a period of months. Still, they tell me my claim is denied. How is it denied when a portion is processed?

Absolutely terrible company. They claim they haven't received my fax that I have sent 4 times. They want you to give up so they can just keep your money. How is this farce of a company allowed to stay in business? They want receipts for what they already know is legitimate claims. They just want you to get frustrated and give up so they can keep your money especially near the end of the year. This company is a joke.

I submitted a claim from an ER visit on 12/31/14. I had carryover I/A/O 179.75 from the previous year which I have until 3/15/15 to process. I sent in the claim amount, the ER statement, the EOB statement from my Insurance company on 2/3/15 because that's how long it took for my insurance company to get my EOB stmt to me so I could make my claim. It took WW (25) days to get back to me to state it was denied.

It's been a smooth process for me. I just scan and upload childcare receipts. It does take longer than I wish it did for the initial approval. I believe I submitted first receipts end of January. They were approved Feb 10th. Funds were released Feb 17th. Not the quickest turnaround, but it's convenient that they automatically go into my bank account. I was worried with all these reviews, but their childcare account system has been slow, but smooth.

My clients who have been retired since 1995 for years have been paying their portion of Medicare supplement directly to their old company. Part of their retirement package was medical for life. Last year the company outsourced to WageWorks for payments. At 85 and 83 years old, they were confused with the new system and were told they missed payments. After numerous phone calls and sending in checks; being told all was rectified, they were cancelled and refund premium checks were sent to them. After further investigation it was found that a premium check that cleared their bank account was not showing up as premium paid with WageWorks.

Just like every other complaint on here. This WageWorks is a complete fraud! I have $2085 I can't access, because of receipts needed. Receipts from GYN office, urgent care, and Walgreens Pharmacy. Are they insane? I submit receipts, they deny them. Is there any way to get your money out of this supposed account I pay into? Or, has my money been stolen. This can't be legal!!

This is the worst customer service I've ever gotten. The person on the other line had no idea what they were talking about and could not help me at all. They just kept repeating the same thing over and over even though it was nowhere close to an answer to what I was asking for. I had to ask the same question 4 times before I got another response that had nothing to do with what I was talking about. It was seriously confusing. I honestly think they were just reading off a card or something. After submitting my fully completed form via email, I sent out three follow ups and two phone calls with their supervisors - we are still nowhere. ABSOLUTELY HORRIBLE COMPANY!!!

This is possibly the worst customer service I've ever gotten. The person on the other line had no idea what they were talking about and could not help me at all. They just kept repeating the same thing over and over even though it was nowhere close to an answer to what I was asking for. I had to ask the same question 4 times before I got another response that had nothing to do with what I was talking about. It was seriously confusing. I honestly think they were just reading off a card or something. I finally just said goodbye and am now trying to fish through their useless website.

We use WageWorks benefit card for medical. They want a receipt for every little thing. Customer service, that is not the appropriate title! Call center is not American based and they are very difficult to understand and they do not understand you. They do not know much about the service they should be providing! 2014 we dealt with them and the same nonsense. Decided to try it one more time, very bad decision! Nothing has changed! We are coming to the end of January and still haven't been able to use the card! NOT worth the stress! And that's ALL you get.

I am brand new to using this company for my HSA and I have already contacted my HR dept. to DISCONTINUE my contributions! My paydate was Monday and my "card" still does not have money available to purchase a prescription or take my child to the doctor. I thought this program was a great way to allocate pre-tax money and wow a debit card to pay for things directly to the pharmacy or doctors office...what a great idea! WRONG...my maximum contribution was 277.00, funny their web site only shows 270.00....and my VISA DEBIT CARD has 0.00 and my prescription is sitting not picked up because, THEY DON'T KNOW WHEN MY CARD will actually have money on it?

Wageworks has over $400 dollars of my money for parking. They denied my parking for $4.00 on Monday. I called them, and spent 1 and 1/2 hours on the phone with someone that had to put me on hold 5 or 6 times, never gave me an answer. I asked to speak to a supervisor, was put on hold again for another 20 minutes. The original caller told me a supervisor was not available. I asked to get a call back, they said their supervisors don't call people back. I had my employer call them to find out what was going on. They put them on hold and then said they would call back.

They take forever to post updates to the account. When I call customer service I always get the same reply: "the problem is resolved, check your account in a week." Always the same, I check the account in a week, same problem still there. Out of all of these inquiries and attempts to resolve the problem I got 1 intelligent person who did fix that issue; however, new issues constantly arise. Frankly I think they have people who just answer the phone, put you on hold indefinitely and just say check back in a week. Totally unacceptable. I'm constantly getting verify messages and I use the mobile app to upload bills. They don't verify. Usually takes 3 faxes and it seems like they never update anything. What a POS company.

I have had flex accounts for a long time and never had problems. This year with Wageworks has been a nightmare! They want me to continue to verify payments made to my doctor's office and for quest diagnostics! Really? Wtf so they think I am spending money for at my doctors office and with a medical lab that isn't medical in nature. They just suspended my account 10 days before the end of the year and I have over 185 still left on my card. They suspended my card because they want receipts for my doctors office, urgent care (kid you not), and some (but not all) quest diagnostic payments. I have paid them 500 this year and they are stealing 185 from me, a single mom, because they're too freaking stupid to realize a doctor's office (the only one I have used for 2 years except urgent care) is for medical expenses. Online is a nightmare. Calling in is worse. I was transferred to 3 separate automated lines. Talk about frustrating! You are crooks! I hope the Feds catch wind of your abuse and fraud!

The short story: I have paid this company nearly $2000.00 for Cobra coverage and my insurance carrier has never received notification from them that I've paid for two months coverage. Therefore I do not have any medical insurance. The website is junk; I used it to enroll in Cobra online only find out a month later that the company had no record of my online enrollment. It takes 5 days to process an ONLINE payment and send an EMAIL yet any other company I do business with online can process my payment and provide confirmation of it within a day. The customer service reps provide misleading information; for example, I was repeatedly told that I have 45 days to make the first payment. What they failed to explain is that you don't have coverage until Wage Works receives a payment and spends a minimum of 5 days processing it and then must notify the insurance company that it was paid. I have called repeatedly and my insurance carrier has still not received notification that I paid despite the fact that the money has been withdrawn from my account. Customer service reps are apologetic but can't or won't do anything to help. The consequences are that I'm out a lot of money and still do not have any medical insurance.

I have read most of the complaints on here about WageWorks and I am having the same problems. I have had flex spending card for 6 years and never had any problems, but this year has been a nightmare!! They have had an issue with every doctor receipt that I turn in and then I have to resend it to them 3 or 4 times! My card has been cancelled since August. I had a bill from May that just now got taken care of after sending them 4 faxes of the bill! When you call them they will talk to you as if they are reading from a script. REALLY REALLY fed up with dealing with them. Someone with some clout, please do what needs to be done to get their BUTTS in gear or out of business. Thank you.

I did as much as possible to meet the requirements before submitting a claim. I even called and asked what I could do to better my chances. I submitted my claim with receipt and letter of medical necessity and not surprisingly was denied. No clear answer has arisen and I am only glad I expected this to happen therefore made only a small purchase initially. I expect I will call them and only now once denied will I find out exactly how precisely everything has to be just perfect. I will lose this money if not used and that is what WageWorks is banking on.

Card not accepted at any of my Doctors. All customer service reps read from a script with a heavy accent. Did not have any luck when speaking with a manager. Tried to cancel my WageWorks account. Was told I had to go through my company to cancel. I tried and HR told me I had to cancel through WageWorks. When I told WageWorks this, they said I can't cancel and ignore the card. IGNORE THE CARD??!! I pay into WageWorks every pay period and they want me to just ignore it. Anyone with the same crappy experience with Wage Works?

I use the FSA to pay for child care. I submit all my receipts the same way. When the claim shows up online it gets split up in weird ways; some parts are accepted and some are denied. It makes no sense. Customer service has been great but they can't figure out the problem. I have had to call them twice and my case has not been figure out. Also, I have gotten a bunch of $10 checks from them. I have never submitted a $10 claim yet they send them to me. This has been very frustrating and I have only gotten about half my money back. I will not use their service again next year. It's a waste of time and they basically have frozen my money.

Customer service department was useless, Client escalation department, Dianna, was rude. First time I had to call the President/CEO's office, Joe Jackson, and someone, Tannis **, did help me. But is this was customer service has come to? Having to call the corporate office for help. I am left with the impression that WageWorks' unspoken mission is to terminate participants for employers, especially disabled participants with high medical bills. Enraged.

I have been forced to use Wageworks by my employer for the past several years. At least 6 months of every year my account is suspended. So for half the year, they gain interest on my money while not allowing me to have access to it. They do this every year and every year I have to jump through hoops to get them to reactivate my account. Their customer service number and website are worthless and useless. If my company didn't force me to use them I would NEVER EVER use them. They are a scam company who does nothing but collect interest on people's money.

It is clearly noted that WageWorks gives an option to reimburse you for over the counter medication, like cold medicine. I learned today that the only way you can be reimbursed for that is if you have a doctor’s prescription, for an over the counter medicine? What kind of person goes to their doctor for a Cold?? I will never buy into this again. This is money I paid for, and I don't take kindly to being treated like a stupid child.

I called this company because today I received a card I never applied for in the first place. I refused to give any information other than my last name, first name and zip code. I am assuming a hospital I went to sent me this because the hospital owed me $50. Tried canceling it but no luck. They said they sent me this card before but I never got one from them ever. How do I cancel?

Oh my gosh.... I hate dealing with Wage works. I get a monthly commuter pass and it comes out of my paycheck. I don't have to do anything. This is the 3rd time they canceled my pass and I'm losing money. When I call customer support they don't speak English very well and have no clue on what I'm trying to say. I asked for a supervisor and the operator disconnected me. I want to turn them in to the better business bureau. Now I have to buy ANOTHER pass. Is there another company that deals with commuter passes so I can dump Wage works forever.

I send a monthly payment to WageWorks Inc. for COBRA coverage for my Delta Dental plan and I have two major complaints: [1] WageWorks charges a $2.00 "processing fee" for making a payment online. Why is there a fee for an online payment in the first place? There's no fee for sending payment using a hard copy check which involves more labor than paying online (which is a purely electronic process that does not involve any labor). Electronic transfers for other institutions are done without any fee either.

I filed 2 claims, they were approved. The funds were depleted from my fsa account buy only 15% was deposited back into my bank account. I'm deeply concerned that they are taking money from my wages but have no intention of reimbursing me for eligible expenses. I strongly recommend that further research is done before you allow them to take money from your wages, you may not get it back, like me.

This is the worst benefit ever! It is a struggle to get reimbursed. It has been extremely time consuming. Not going to do it again next year.

I had a great experience. Everything was processed in a timely manner.

WageWorks is absolutely the worst. I am not renewing my husband's card as of January 1 2015. They stink and I think there is a scam going. They suspended our card without so much as an email or letter to let us know they wanted receipts turned in for which we have done 9 receipts one being in 2013. When we call the number to question, we get people that do not speak English who then give us the runaround and when you ask where they're located, they refuse to tell you. They give you a number which my son Google and says Pakistan.

What is even the point of having this Wageworks if you cannot even use it? I bought an over the counter allergy medicine and eye drops and submitted a claim and they declined it because they said it needs a doctor's prescription. Then I submitted my daughter's dental consultation of $50 deductible and it's declined because it's not an itemized statement. I know some year I don't spend all my flexible spending. Where does my money go? I am totally disgusted and frustrated that this is so DIFFICULT to use.

Wage Works Inc cancelled my insurance coverage even though my payment cleared the bank. This is not the first time this has happened to me. I used to send my payments by regular mail, and they said they did not get them. I then started sending the payments by FedEx, so that I could track the package. FedEx could not deliver the most recent payment I have sent because the address on the coupon for payment is not a good address. It is a lock box. I called the telephone number on one of the correspondence I have from them, and the person on the telephone could not tell me where she was located except in Texas. She also could not tell me why my insurance was terminated, and told me I would have to appeal.

I have been battling with WageWorks for the past few months regarding three separate bills requiring receipts and each time I speak to someone, I get a different answer. In January, I submitted two receipts because I had money to spend. According to the website you can still submit claims until the end of March. Well these were submitted on 01/15/2014. I called and was instructed to resend the receipts so I did. One week later still there. I called again and was told they were for the previous year which I agreed. However, I was now past the March deadline and was told what I should have done was requested to be reimbursed instead of turning in the claim.

My customer experience with your company has been unsatisfactory recently, starting with an order that did not go through for the month of May. I did not have exact change for my commuter trip and had to overpay in order to avoid being late for work when. Suddenly, my transit card had no value on it despite recurring ongoing payments deducted directly from my paycheck.

I have numerous medical bills since the first of the year. I have submitted a few for them to pay the provider and when I check status it says "need receipt". Issues with WAGEWORKS saying they are following the rules of IASIS.

I have encountered some problems during filing dependent care claim this year. My first attempt submitting a claim form online by logging into my account was in Feb 2014. I received a confirmation email on Feb 21st 2014 saying "We have received and are processing the following claim(s). If there are any questions or issues which come up as your claim processing is completed, you will be notified. You can view these claim(s) and their status at the website MyFlexOnline.com."

I have been submitting claims for my daughter's orthodontics bill for the past year and a half. Per WageWorks instructions, I submit the contract showing the amount due monthly and that month's draft. At least 60% of the time, the first claim is denied. When I call, the explanation is that it was denied in error. I then frequently have to call back at least once, receiving the same message that "it should not have been denied," before I get the claim reimbursed out of my spending account. And, since claims take 3-5 business days to be processed, every call results in a delay of at least 3-5 business days before I receive my payment. The only good news is that I only have 6 months more to go on the contract.

WageWorks everyone benefits? I'm not benefiting. If you're here now, it's likely that you're not benefiting either. Here's a tip: Most HR Departments will have a Voice of Customer or other benefit provider feedback channel to monitor their employees' satisfaction. Call them, open a claim. For legitimate expenses that WageWorks continues to reject, open a claims dispute with your HR. If Wageworks cancels your card, open a claims dispute. If enough of us use the feedback channels available to us, we can influence the benefit choice our companies are making on our behalf.

Every year, I use my WageWorks card for the same services for my family. Our dermatologist and eye doctor. Every year, WageWorks requires proof of services for the same family members and puts a freeze on my card preventing me from using it. This year, I wanted to see how long they would suspend my card and they suspended my use from May 16th, 2013 until today December 31, 2013. What this shows me is WageWorks has a scam going to retain money that employees put in flexible spending accounts. I have sent receipts in three times for the services that they are requesting verification of. I have sent a letter from the doctor stating that the service is for the treatment of acne and not for cosmetic reasons for myself and my daughters. Yet they still have not released my card for me to use the remaining money that I have left in my account.

This company is the biggest rip off. They are no help with customer service. All they want to do is keep your money. Especially when Christopher at site ** tells you that someone will call you back and never calls, then when you call back and tell you call back the main number to get back to him. Then next day you call back and are told they cannot transfer you to him and then get Angela who is no help at all. My account is being held hostage for no reason. All they state is that they have to wait for a computer that will release it in a couple of days? This company is not one I will deal with again.

During my nearly two years at WageWorks, I witnessed several cases of nepotism from managers (for instance, one manager got a job for her daughter and her son-in-law of which the two worked together, the male the supervisor, the other a subordinate), favoritism (letting certain employees be absent for no reason and punishing others for viable reasons; letting only friends do important work, taking away work from good employees and giving it to friends who we will call, less than adequate), prejudice workforce (most of the employees were on one particular race, while only three or four people out of fifty were another), lack of professionalism (dress code violations, unclean work environments, miscommunication between managers and staff), and to top it all off, a hostile work environment for most employees.

The "customer service" I received from WageWorks was negligible at best. I have never experienced such a difficult time receiving a "benefit" that I worked for and paid for upfront in my entire life. The associate and the supervisor I spoke to gave incomplete or inaccurate information. I was forced to upload the same claim form multiple times because of erroneous information given by their employees. I honestly am disgusted with the level of service this company has provided over the past three years I have had the displeasure of using their service.

I am looking to file with a government agency against WageWorks. My husband's company uses WageWorks for their medical benefits. Every time we use WageWorks we are constantly harassed by their corporate headquarters for our receipts or they will suspend our medical card. This harassment happens every time we visit a dentist, a dermatologist and doctors. The only... I mean Only time they do not get harassed is when we get prescriptions. Rarely do they send request for receipts; however, sends us a threat of our card being suspended because they need 2, 3, 4 receipts. WageWorks causes extreme stress in our lives trying to get the receipts together and having to fax them so WagewWorks can make sure we are not getting Botox at the dermatologist or veneers at the dentist... luxuries!!!

I have been employed by a major insurance company for years. I am now a retiree of the same company. Wageworks has managed our HSA (Health Savings Account) funds for the last few years. First problem: A transaction is required to move money from my investment account to my bank account. This usually takes more than 24 hours from the time I make the request. Second problem: Once the money is moved into my "bank" account, I can request it online. Once I do this, Wageworks should instantly send me my money back. They do not. It usually takes 3-5 business days for me to receive MY money. This is an electronic transaction and should take a matter of seconds. Wageworks is using my money to invest during this period of 3-5 days. This is unfair and this practice should be stopped. They are doing this to all of us! Class Action anyone?

On 7/8/13, I called WageWorks and spoke to a manager, ** Amy or ** Amy, regarding my commuter card saying non-sufficient funds when I attempted to purchase a Metrocard for the month of July 2013. When I called, I was told that a Metrocard was sent to my home address in June and July as per WageWorks (WW) manager Amy. When I told her that I never opted ever in the last 2.5 years for receiving Metrocards at my home because I have always used the WageWorks commuter card to purchase my Metrocards at the vending machine.

I accidentally signed up for the FSA Dependent care account through my husband's employer. I wanted the FSA Health Account. So called WageWorks and they advised my husband to talk to his HR at his place of employment. I then decide to go on the My Benefits page and sign him up for the health care and I cancel the dependent care. Now I'm doing WageWorks' job. I look on my husband's paycheck. The new amount for the health FSA gets withdrawn. But I still see a balance in the dependent care account. I called my husband's HR. She did not receive a phone. Poor communication.

The company I work for contracted this WageWorks as a benefit to all US-based employees who want tax deferred payroll withdrawals for a set dollar amount on a debit type card to assist with the rising cost of medical. I tried to purchase feminine sundries and it was not covered. I was able to use it on pharmaceutical prescription co-pay. I used it at doctor's visits and for eyewear exams. However, when I failed to use the balance in the account by the end of year deadline (which wasn't explained or even alerted as the time was drawing near), I lost $700. I found out that in order for me to use the balance after the expired time, I would have to pay out of pocket and submit a claim that would draw from the balance, but only after I paid up front again.

WageWorks was recently contracted by my employer. The idea was that it would make life easier and save me money through payroll deductions and before taxes. Well, needless to say, this has been the worst experience. Not only do I have money deducted from my paycheck that should be going to pay for my daughter's braces, on time, but I am charged each month for late payments. I set the payments up for the first of the month starting in January. The first two months, the payment was sent out on the 13th and 14th. The next payment (3rd) was not sent but the fourth payment was sent. Needless to say, the dentist charged me $40 late fee and I am one month behind.

Starting in January, WageWorks took over the Pay Me Back for my medical insurance. In May, when I sent in the invoice to be paid back for, the claim was denied, so I resubmitted it and also sent in a letter to the claims administrator. Finally, after two times, I was reimbursed for that month. Now I sent in a reimburse paper for June on June 6, and it was denied. I am so tired of this. This money was promised from Medtronic when I retired, and now I cannot get it, so I just resubmitted it today.

I called WageWorks; they looked up my account and walked me through how to get paid back for my out-of-pocket medical expenses. I submitted everything to find out it was denied because they needed a receipt for a prior dentist bill that was paid via WageWorks and it says dentist on the bill. Okay, I submitted the receipt and waited a few days for my out-of-pocket reimbursement and called back. They said, "Oh sorry, you need to resubmit the pay me back request (which they have already but I did again)." I waited and called back; they told me it was denied because they used that receipt to the dentist. They now say to resubmit the dentist receipt which doesn't make sense because they already have it and that dentist bill was paid via WageWorks. So I tried and it has been over a month and I'm still being denied, wasting my time. This is absolutely TERRIBLE. By the way, you will never be able to speak to a manager.

Had several HSA cards prior to Wageworks....usually, my money, my business.... However, Wageworks forces me to prove that each visit to my doctor is related to medical care. Hello, it says the name of the "MEDICAL PRACTICE" on the transaction you paid. It should be obvious, but why use common sense when you can cause undue stress and hassle to your clients? I took this to my company's HR Department and was assured that numerous other similar complaints have been registered, and that my company of just under 11,000 employees would not be using Wageworks going forward. Yahoo! I suggest to everyone to file a complaint with your HR Departments. It DOES make a difference.

I went to reload my monthly Metro card with my WageWorks card, but the transaction failed because the magnetic strip on the Metro card was damaged. I got a receipt from the machine saying the transaction failed. Several MTA agents read it, showing me there was no money deposited in the Metro card. Still WageWorks released the funds on a transaction that failed and refused to cancel the transaction and revert the charges. Seven calls, several emails and all they can say is submit a claim, waiting period is of 90 days and no guarantee we will reimburse your money. Seriously WageWorks, what a lack of morals, decency and professionalism. No wonder there are so many negative reviews. You are a bunch of crooks!

In my transition to a new job, my new employer has a grace period before I can be added to their benefits, but agreed to cover COBRA for me and my family. I opted in for continued medical, vision and dental coverage and arranged bill pay through my checking account. For multiple months now: 1) The money has been duly transferred out of my checking account to WageWorks; 2) WageWorks agreed they have received the payments; 3) BlueShield has not received notification of payment from WageWorks; 4) I have called WageWorks repeatedly and they ask me to be patient.

I have been submitting claims to WageWorks for 2.5 years. I have used the same after school care provider with the same exact receipt format that is electronically distributed. The provider's receipt says that the service dates are August 2012-June 2013. That is because my daughter is enrolled for care for the entire school year. I pay a monthly rate to the provider in the same amount every month. Up until this month, WageWorks has paid my claims with no problems. Now, they have denied my claims because they want to attribute my claim to August 2012, even though the service was in March 2013.

I was told by WageWorks that the card can only be used at certain facilities. The transit card selling facility gives us a 20% discount, but due to WageWorks’ limitation, I need to buy it for $20 more. What a shame. I signed up so I can save a few pre-tax dollars. Now I have to pay $20 per month more just because of WageWorks’ processing limitation. There should be a petition to remove companies like these. It is so shameful that we have companies like these.

WageWorks is my COBRA administrator. In conjunction with their inadequate third party credit card processing company (not sure of the name), they failed to process my January 2013 payment that covered costs for November, December and January. A couple days after I made the online payment and it accurately posted as a charge to my credit card account, my plan showed me as inactive. After 7+ calls to WageWorks during the month of January trying to understand why I was inactive with my plan, they kept telling my that my payment didn't show in their system/hadn't posted to their system, etc.

I've used WageWorks for about a year and a half, and have had the biggest headaches getting my money back in this new year. They have denied my Pay Me Back claims for the funds that I have deducted pre-tax to pay for my child's preschool. The incompetence that I've had to deal within the last month and a half has made me lose all faith in this company.

My Commuter Card broke, so I had to get the amount transferred to a new card. They removed the money I paid from my old card and then said it'll take 7-10 days to transfer the money. They're a bunch of crooks

I have had my account suspended. According to them, I need to send a more detailed receipt for a bill they already paid. You can't get any more detailed than the bill I sent with dates and services with total amount due. And it’s already paid! So now I have to pay out-of-pocket and submit receipts and claims. I have filled out the pay-my-provider claim on their website and faxed them the copy and the detailed receipt. I have not once been notified they received any of it. They ignored the first fax. The second and third they kept telling me they never received the receipt or that I never filled out the form, or I filled out the wrong form. Then it was, I have to fax the form, then I have to fax the form together again with the receipt. I have caught them in so many lies; I lost count.

I sent WageWorks full proof of my residence/mailing address is condemned (Hurricane Sandy totaled my home). I had two months of cards lost and new incoming cards lost. I have called 5 times, each time being put on hold for an hour, and they refuse to reimburse me for continuously lost commuter cards since I do not have receipts. I explained to them that I do not have receipts for out-of-pocket cards since I have been living at a FEMA hotel nearby work. Out of all of the companies I have dealt with (insurance, management, movers, FEMA) during the loss of my home, I must say that WageWorks has been by far the least competent. Zero sympathy and an absolute disgrace.

I have called WageWorks customer service six times in the past two months. They took money from my paycheck each month, but cannot get the fund transferred to my commuter card. They were a card serial number issue at the beginning and it's supposed to be corrected on their system after the first call. But after two months with more than six phone calls, including taking to a supervisor, they still cannot get their work fixed. My money is accumulating at WageWorks that I cannot reach, not mentioning that I have to take extra few minutes each day to pay my commute at the ticket booth. At the end, I decided to cancel my benefit to stop WageWorks from taking my money each month (they already took three months of money from my paycheck) and pray that I will not change job so I will still be taking the public transportation and I will get a chance to use the sitting money if WageWorks can ever find a competent worker to get their job done.

I called on January 2nd for a replacement card with no card came. I called again. The representative said that I would have my card in a week but no card came. It is now February 10th 2012 and I have no card.

On 12-23-10, I called customer service to find out how much was left on my account so I could pick up my eyeglass. I was told $210. I went to the optical store to pick up my glasses. After several attempts, my card was declined. I called back customer service and they stated my account was suspended due to the fact I was missing a receipt for a March transaction. I asked how I was notified they said by email. I said I do not have an email. They also stated I was missing two other receipts May and September.

I went to the pediatrician; I submitted my receipt that says MD on it, and my claim was denied. I went to the eye doctor and I submitted my receipt. The claim was denied. Do they want blood (DNA)? There was no legitimate reason to deny the claims. I have provided every single detail they have requested. They can call the doctor’s office if they need more information.

I put money from my salary into their account to reimburse myself for out of pocket fees and to pay doctors directly. I submit receipts as requested that clearly state date, provider and amount plus give additional information. Wageworks will not release my money stating I have not provided enough documentation. This is for every single claim. It’s not legal for them to keep my salary when the receipts clearly state it's a doctor’s office not a spa. They need to have criminal charges against them. They keep the money that they don't release to the owner of the accounts. Does the IRS own WageWorks?

I called for a replacement HSA visa card for medical expenses and was told I would have to wait 3 weeks. After 4 weeks, it still did not show up so I called back and talked to Abraham who told me that Jesica filled out the form when I called in, but never sent it to the card company. So I would have to wait 3-4 more weeks and I asked them to rush it for me because I had a motorcycle accident and needed it. He said too bad and would not even try to rush even though it was Jesica's fault. I had to repeat my self many times to get a supervisor. Jesus, the supervisor, repeated the same thing and would not even try to rush getting me the card. There has not been a lot of economic damage, just a pain in the neck.

On June 28, 2010, my COBRA payment was drafted from my banking account from Wage Works. On June 28, 2010, I also had to purchase medication, but had to pay full price, because the insurance system had not been updated. I contacted Wage Works to inquire about receiving reimbursement for the out of pocket expense, since my coverage dates range from 6/1/10 - 6/30/10. The first representative I spoke with, was customer service representative by the name of Lisa. Lisa informed me that my payment was showing in their system, as of today, however would not be active in the insurance carrier, until another 5 -7 business days, and that I would need to wait until then to call them and request a claim form to submit for reimbursement of the funds I'd paid out of pocket.

I had two separate transactions with this company: 1) I have $115 pretax money plus $206 post-tax dollars deducted from my "payroll" check to purchase transit train tickets. It is indicated through their website that they are to automatically purchase my train tickets scheduled before the 10th of each month. 2) I have $80 taken out of my checking account on a "WageWorks Consumer Card" to purchase my NY Metro subway train fare.