HealthEquity Reviews

I have had many different FSA/HSA cards in the past and this one is by far the worst. They turned my FSA card off without any notice. They told me that they tried to email me for 90 days and I did not respond. Well you have my phone number and home address, don't you think that if you having being trying for 90 days with no response that maybe it's not going through. Send a letter via mail or pick up the phone and call. Nope no such thing! Now my card will be permanently off on Sept. 30th and I still have $300 to use of "MY" hard earned money for medical expense which I have right now to pay... and I can't because they have no way to speed up the process.

I called them when I didn't receive my commuter card for the month, they told me to just buy daily passes and wait to post to deliver my monthly card. I didn't receive it for the full month, I kept calling them and they said they will just reimburse me for out of pocket expense. At the end of month I filed for reimbursement and worst service they have. No one knows the rights to question. I have called them at least 20 times to get my one month reimbursement and in top I have to fill around 5 forms because they keep sending me wrong one. Just one of the worst customer service experience I ever had.

I am SHOCKED and disturbed that NYC does business with this organization. I am a retired NYC social worker. I had over $200 left on my WageWorks commuter card and WageWorks STOLE the money from me. THIS IS MONEY THAT WAS OUT OF MY POCKET on this card. They state that their policy is that if you don't use it in 6 months it's somehow THEIR money. HMMMM, I've never heard of anything like this. It's outrageous that this organization would steal from a city employee who made very little and devoted most of career to helping the city. What in the world is NYC doing working with an organization who thinks this is ok? NOTE TO WAGEWORKS MANAGEMENT - This money is MY money which was taken out of my paychecks. There is NO reason ever that you are entitled to this money. DISGUSTING.

WageWorks is a very poorly designed, poorly supported service that complicates matters more than it should. It achieves the opposite of transparency and ease of use. I am using it for commuter savings+parking programs only but it is extremely cumbersome to use. I have seen at other employment's much cleaner/clearer/intuitive services/interfaces/website that worked well and were easy to understand and maintain... not so much here. If I had a choice I would never choose this service for my employees. Hoping at some point HR departments will pay attention to generally poor ratings as well.

These guys are too aggressive and suspended my FSA card for not receiving $8.17 payment receipt for an often used blood test clinic! So embarrassing. Went to pick-up medicine at CVS and they said some issue for clearance, faxed receipts, etc. Took 48 hours to unfreeze card, it still did not work next day. The site claims wait for 24-48 hours to proceed. I had to waste at least 30 minutes to chase and get the copy of the receipt (finally got it). Who keeps the receipts for over 3 months? This is not 1940's... pathetic company! Can't a class action suit be started against this fraud organization or sue them for harassment? Any suggestions?

They audit almost every transaction that I use this account for. This requires calling the billing offices for every doctor, dentist, lab, etc. to get additional documentation to fax to these idiots. I could understand auditing a charge at Amazon or eBay but every time I go to the doctor or have lab work done...I'm fed up with their BS and will not renew it for next year. The little bit of savings is not worth the frustration.

Had WageWorks for 4 years now. The employees don't understand their own system. The only way to benefit from Wage Works is to figure out their system and explain it to the employees step by step. I think Wage Works is the number one worst company I have ever dealt with in my entire life. Every problem is a futile exercise in frustration and incompetence. Orders on the 10th, deposits on the 15th. Most of the employees don't know that, or they reverse it.

In my work experience, my claims have been processed by five benefits administrators. While some were slow, none have shown more blatant disregard of customer claims and stalled off payment longer than WageWorks. The WageWorks crooks do this purposefully to increase their profits. They exploit their customers using a policy of checking each charge for a reason to freeze use of their Bancorp Bank issued VISA. While they keep the customer away from his or her money, WageWorks can earn dividends by investing that money as if it were their own. This should be larceny and the WageWorks thieves should be in jail. Anyone can do a simple search on "WageWorks complaint" and find a thousand reasons to run instead of walk away from these scammers. The claims in each story are similar.

Before my retirement date, I was told (by WageWorks Customer Service) to wait until the following month to submit for parking reimbursement (the money shows available in my Wageworks account) but they now say they won't reimburse to anyone no longer employed. How much money do they keep that doesn't belong to them? I have now been told that they just keep the money and there's nothing I can do. This company is either very poorly run or a scam.

WageWorks is a joke! Starting in 2016, they have requested several times for proof of transactions for medical services. I provided requested info. Then, when I received the request for proof again maybe one or two were removed from list. They accept one, not the others? I've been keeping fax confirmations, each letter for proof of transactions along with proof of payment. The same ones I've been submitting started November 2016 and here it's the end of July 2017 and still can't get anywhere. I highly discourage anyone from using Wage Works!!

I retired in May of 2017, closed my Metro-North account. I have a refund due. Metro North sent Wage works: (my train account) 06/30/2017 Refund 06/2017 $479.72 ($479.72). 06/29/2017 Wage Funds 06/2017 $479.72. I have called many times and they will not refund my money. They say they are checking it… Metro North has done their part WageWorks has not. It's now 7-19-2017. Just spoke to Christopher and still no money... I guess they just keep it. I was told July 5, they will process. They lie, lie, lie... WageWorks, Metro North is fine…

WageWorks was the flex spending account company that was used through my old work place (HCA). Shortly after resigning from my position with the company I began receiving statements stating that my receipts that I had entered online were "denied". I had the option to try to resend and/or upload the receipts online or just pay the amount "in question" to WageWorks. I wrote them a check. Now, literally, a year later I am receiving an email from WageWorks saying I have more balances I need to pay off because the receipts I had uploaded were "denied" for whatever reason. I have no words. I am shocked companies like this can exist and potential mess up my (VERY GOOD credit score) by reporting this to the IRS if I don't pay them more money. Not sure what to do here.

Since March 2017, I have called WageWorks customer service over a dozen times seeking answers. In addition, I have emailed WageWorks on multiple occasions and I sent a FAX. I have $1,500 in a FSA and I am trying to obtain the method to access MY MONEY. Every rep I spoke with assured me that yes, I do have a FSA w/ $1,500.00 and I have until 30 Apr 2018 to utilize but not one of my correspondence attempts resulted in WageWorks providing me with specific directions to utilize MY money. After researching, I found that WageWorks has an Executive Escalation Team but guess what? WageWorks will not provide a means to contact them.

I'm really getting the run-a-round from WageWorks. I did not have any trouble at Benefit Concepts. First they couldn't read the paymeback claim form. I was not informed until I called. Then they said they needed a contract letter from UHC. I had to call to find out. Now you say that this letter can't find its way to the original claim docs? This whole scenario has consumed 3 months of wasted time and agita. Somebody should be fired for incompetence. I as most people I know, I do not have faxing capabilities. Your only email capabilities reside in Facebook. But you are unable to put this missing document with the original claim. Catch 22. Yes but the question is how can you do business w/o email. FAX is dead-didn't you get the memo? I can't even send this message to you quickly-I must use snail mail. Ridiculous in this day and age!!

I want to begin by explaining my situation. I have Stage IV colon cancer with metastatic disease to my liver, so my health insurance is a necessity to my survival. The reason for my review is the inefficient process and lack of knowledge of employees at WageWorks. I have been lied to due to either lack of training given to WageWorks employees or due to the fact that they really do not care which has been obvious through my whole experience.

My card has been suspended a total of 4 times now. Twice in 2016 and twice in 2017. They say it's because they don't have receipts. So now I can't use my card with my money on it because my school district decided to use this company. I guess it's because they were the cheapest. Hundreds of teachers have the same problem. I called to find out why my card was being denied all 4 times and the answer was the same each time. Receipts they need. Why don't they have them? They are lying and just interrupting people's lives. I am an insulin dependent diabetic and would appreciate dealing with a competent company. They have my current email address, but intentionally sends me emails about the card being denied to an email address that I haven't used in 20 years. This is a genuine complaint, not fake, have gone through this 4 times now and will have to go to the BBB next. I have already complained to my school district.

I seriously hate when I have to call customer service! I was trying to find out a simple answer and the NON-ENGLISH speaking agent, kept saying she will put me "on a brief 2-3 minute hold", and each time she'd come back, she had an answer to something I didn't ask. I finally asked for a supervisor, and I literally just hung up, without speaking to the supervisor. I Was on hold for 18 minutes while I'm at work! This service is unacceptable and it's always been this way. I'm really tempted to just stop this and cut my losses. I don't have the time or energy to deal with this HORRIBLE customer service. Jeeze!

I am experiencing the same issues many are here. The card for medical services is being declined. I submit a receipt for a valid expense such as hospital parking. It states it's the hospital parking garage with exact date and time of hospital visit. They paid the hospital visit but not my parking. Asked me to resubmit claim, denied again stating insufficient information because the receipt does not have my NAME on it. What parking receipt is going to have your NAME on it! Now I'm dealing with the same on a dental crown work. They told me they would get receipt directly from Dr. Then now they are asking for itemized proof.

In the 6 months since WageWorks began managing benefit premiums for my employer they have repeatedly failed to mail accurate and timely statements. The first month I received 4 separate statements from WageWorks, with one showing an incorrect amount due. I made several calls & spent lots of time on the phone talking to representatives who were completely unable to assist me. I asked for a supervisor & held about 15 minutes before being told no one was available. I asked to have a supervisor call me, waited a week & never got a response. Now for 2 months I have not received a statement. They are jeopardizing my benefits because if I fail to make a payment, I will lose my benefits. This company is incompetent to handle employee benefits and the customer service they provide is subpar.

My husband's employer provides medical insurance and a provider of FSA debit card accounts. Also, we elected a HSA for our insurance option this year, so this card through WageWorks is our only means of accessing our medical funds. Any time you use the card, they ask over and over again for the receipt. As soon as they want a receipt, they put your account on hold and won't let you access your healthcare money. Trying to phone them is futile, as they cannot locate your account by your name, social security number, employer name or employee ID number. How in the heck are we supposed to get OUR MONEY THAT WE'VE HAD TAKEN FROM MY HUSBAND'S PAYCHECK TO PAY FOR OUR MEDICAL CARE? This company should be investigated. I'm considering seeking an attorney. Look at the reviews of this company. My situation is not uncommon.

I took my husband for an MRI this morning - we checked our available spending account. It was declined! I spoke to Christina, Greyson and Candice (supervisor - with no authority or power to assist!!!). We found out that our account was suspended due to not submitting a prior payment receipt for dermatology. This part is fine except we never received a notification that they needed receipts. They sent an email to my husband's work email and he has no access to it unless he is at work. (Email was sent on May 27th. He's been out of work since.) I refuse to accept that in this age they did not call, email other email addresses they have on file, send a notice to our address. We were so frustrated and had to pay $200 out of pocket. WageWorks: I will write to every state agency about you until you change your methods of business.

I have had the the same issues as most of the reviews as others when it comes to verifying my transactions. I will no longer use my WageWorks card. I will use my personal card, collect my cash back, deduct my mileage when I submit my receipts online and will not have to worry about digging up past receipts. I would like to say what I really think about WageWorks but then my review would not be seen.

Today I received a letter that my COBRA was cancelled due to not making a payment in time. Even though WageWorks has both my wife and my email we received no reminder, nor did I get a letter reminder. When I called WageWorks, they said there is a 30 day appeal process to get re-instated. So with insurance what am I supposed to do, hope I don't get any catastrophic illness in the next 30 days? I think the only alternative is to get other insurance while WageWorks processes my appeal. This is like if you are late with a car payment the car company takes away your car and says there is a 30 day appeal period if you want it back.

It is almost too painful to relate the amount of time I spend making copies and PDF's of receipts and EOB's for every medical appointment paid using my Wageworkers card. And while waiting for these to be processed (and rejected and submitted again, etc), I can't even use the card because they put a hold on it. SO much hassle that I truly will consider abandoning the effort altogether.

I'm trying to purchase a much needed piece of medical equipment that is Flex Spending approved! But every medical supply store that I go to that offers it, I get a rejection for the WageWorks Visa authorization! WHY??? I have plenty of money on it! The equipment is approved and I don't need a M.D. Prescription so why then??? I even found it on a major medical equipment manufacturer website so I can purchase it directly from them and I still unable to. WageWorks says I have to pay the $100.00 upfront and they will reimburse me. Well, so sorry, I'm not rich and don't have a $100.00 on hand! Plus isn't that the whole reason for a Flex Spend account??

My card was suspended as they need verification of the transaction. Team member told me I have to submit receipt for past 8 years receipts, I was upset as I didn't have records from past 8 years, I talked to her boss Velma, she apologized that her team member gave me wrong info, they only need receipt for one transaction that happen in Aug 2016. Agents think it is ok to question people about their privacy, this company is going way out of the limit, I have to explain, what health issue I have, what service was provided and the bill. They take way too long to go back and forth to talk to supervisors, I was not able to eat lunch as whole time I was explaining my health details to the agent, on the top now my whole staff know what health issues I have and I have to explain same thing over and over.

I hate to call customer service for Wageworks. 1st of all you get some call center in the Philippines, 2nd they WON'T give you a phone number for Wageworks US. 3rd you can NOT understand them. I got this card to help with medical bills. But this company is more problem than their worth!!!

I would give them a -10 (negative 10) if I could. They do not have email, they do not have any option for contacting them on their website. They suspended my card, but I sent the receipt FOUR times!!!!! Worst business in America!!!

WageWorks is attempting by all means possible to keep almost $400 I paid into my Flex Spending plan in 2016. Despite clear instructions to the contrary they attribute the claims I submit for 2016 into my 2017 account even though I am submitting legitimate carryover claims for 2016. They deny claims from my primary care provider who is a licensed physician and a preferred provider under my insurance claiming she is an "alternative healer". I have sent more messages than I can count: emails, FAX, secure messages on their website trying to resolve this issue to no avail.

I had a medical procedure, colonoscopy, performed quarter four of 2016. Not all bills clear the insurance right away and so when I submitted the bills I got in January-ish, they were denied because the procedure was in 2016. What!? So, when I asked why that was important, I was so rudely treated that I couldn't even reply.

After 8 years of decent service, this year more than ruins the experience. Have sent multiple FSA claims and am now down to 1 claim. After sending in the last medical claim, the claims department said they needed to know the procedure performed. Excuse me, you want what? I so wanted to tell them my wife had some sexual issue and to describe it in detail, then asked if that was sufficient information for the procedure performed. I understand the need to document and follow Hitler rules, oops, IRS rules but please. What procedure was performed... Please.

I've been denied 6 times no (dentist 3, Orthopedic Surgeon, Chiropractor). What am I going to get at the orthopedic surgeon, new tires for my truck?? I've provided everything they needed for my dentist (two crowns) and they've denied it AGAIN for the 3rd time! This company denies and holds onto MY money as if it’s theirs. I've contacted my HR department and am hoping to get rid of these unscrupulous wretches soon.

Like others, I have dealt with WageWorks through my employer. I've worked for flexible spending account companies so I know the laws and requirements. WageWorks might not be breaking the law technically, but they are utterly unethical. My flexcard doesn't work at the dentist, the doctor, the eye doctor, nor urgent care, yet it works at the grocery store and Costco. Seriously? When I complain, they say the merchant code on the dentist, the doctor, the eye doctor and urgent care are wrong and could be used for cosmetic reasons. Okay, the ENT specialists, maybe, but nothing else. For kicks and giggles, I went to every vendor that had been denied and got the vendor codes (not overly easy but not that hard either). Especially concerning was ALL the doctors said that other FSA cards were accepted.

My company uses WageWorks for my dependent care account. My daycare has been submitting duplicate claims on the same payment. I am reporting her to IRS. Wageworks is approving the first claim and partially approving the duplicate. I have spoken with 5 representatives to inquire why they are allowing this; each call having to repeat my complaint because no one has noted the account of my call. I was told they will contact the provider and they have not. When I ask to speak with a supervisor they all refuse, keeping me on hold 20-30 min and promising call backs and email they don't keep. They don't care about the customer. I will be reporting them to BBB, IRS and my company benefits coordinator.

Unreal experience. I wanted to love WageWorks commuter benefits program, but my experience with their overseas customer call center has nixed that. They were unable to answer any basic question, and unable to connect me to a manager. I tried contacting them via Facebook and could only connect with a representative every few hours. It seems like they only check it once a day. I've been told there are no direct lines, or email addresses to reach individual WageWorks employees. This is clearly a lie. I will be removing the commuter benefit from my plan, unfortunately their customer service is so bad that they're not worth dealing with.

I've been a customer with WageWorks for the last six years through my current employer, City of New York. Towards the end of the month of January, I went to put money on my metro card using my wageworks debit card. I couldn't retrieve the funds because that card had recently expired. Usually, Wageworks would send you a new card before the current one expires. I contacted Wageworks on three separate occasions regarding my new card and a representative would just tell me that my card is in the mail. It took them almost 45 days before my new card arrived in the mail.

I have tried calling them five times about a very basic customer service inquiry regarding my two separate accounts with the company. Each time I have called I have been put on the phone with easily the worst customer service reps I have ever encountered. They have no idea what they are doing, or how to answer even basic questions. They don't even have a basic grasp of the difference between the major types of accounts that WageWorks offers. I am thoroughly disappointed.

First and foremost I guess I should start by saying thanks to my company for ever offering me this benefit to work with such a horrible company. I recently got let go from my job and I am currently trying to get my balances that were remaining on my card for transit and parking. Well I have $12.45 on my transit card that somehow they say they can reimburse or I can use. BUT with my parking that has $121.80 on it I somehow forfeit that money because I lost my job. Weird how that works and even better when I went online to check my account magically today all the money on my transit card changed over to a commuter credit that I'm not even able to use.

After several conversations through telephone contacts supposedly at Wageworks, I realized that the representatives were looking up answers to my questions about hold over money and reading a response. I got different answers from different representatives about when the held over balance would be available. I finally got a supervisor on the phone but she refused to send me confirmation by email that her response was the truth. This is the worst customer service I have experience since I left a certain cable company which I won't mention.

I had a procedure done in November of 2016. The final bill did not arrive until January of 2017. I used my WageWorks card and submitted my receipts upon their request. Which was denied. On calling them I was first told to wait until June then send them a check for about $130.00 which would be in addition to my $500.00 rollover amount. This did not seem right so I called the next day and was told to send them a check for the entire amount approximately $630.00 and then resubmit my request and they would send me a check. This sounds idiotic. I was also told to have the hospital reverse the charges and resubmit. This also sounds wrong. WAGEWORKS SUCKS. Three calls three answers!!!

The final transaction of last year from a Dr's office I'd used every month during the year. They said the receipt I sent wasn't good enough and they suspended my account, and didn't send me a new card for the new year. So I had to go through a process with the office to get an itemized receipt. After taking 4 days to approve it, they took three additional days to remove the suspension from my account. The suspension prevented being able to see a much needed specialist to take care of critical health issues. No tests, no appointments, nothing. Once the suspension was finally lifted (we're now two month into the new year of me not being able to use MY money) they decided it can take up to 15 business days to get me a card. I'm sure another issue will come up to prevent me from spending money, which THEY GET TO KEEP if it's not used by the end of the year.

Horrible customer service. My flex spending account has a grace period of three months Jan to March, at which time my new year account is also active. I had services completed in January 2017 and they took the money out of my previous year's account (2016) and denied services completed for the previous year (2016) stating there was no balance left. When I called they said it was nothing they could do! I requested that they pay for the services completed in 2017 out of the 2017 account, so that the services completed in 2016 could be paid for out of the 2016 account. They said no. I had to call back several times because I couldn't understand the customer service rep. When I called I finally talked to a supervisor. She was completely rude and unhelpful. This makes no sense and they completely screw people over!

I have been on Cobra since September of 2015. My previous employer paid until December. WageWorks admits canceling my coverage as of December 31st, but doesn't understand why. They had it reinstated on December 3rd only to have it canceled on January 16th. It is now the 30th and I still do not have coverage. You keep going round and round.

This is my second year using WageWorks as my HSA. I am beyond annoyed with the level of customer service I have experienced today 01/19/2017. I hope all calls are recorded for quality purposes. I too work in customer service so I know how I as the customer am supposed to be treated. I also know that listening to the caller is the key part of your job! There is no reason I should have to ask the same question 3 times! And receive a response that seems to be a written skit! And on top of that not answer my question... When I requested a manager or supervisor Sarah my rep put me on hold not stating she was and then proceeded to hang up the phone! I can't believe it! Who trained your reps? This is unacceptable!

A subsidiary of this company, Conexis, administrators my retirement medical benefits. When setting up my company provided medical insurance, their representative wouldn't accept that I needed to enroll only in the company medical program. She insisted I had to apply under COBRA. This took over 2 months to correct and could have cost me my medical benefits. Thankfully a HR rep at my former employer helped to straighten out the mess. Don't believe everything their reps tell you. They don't know! Overall a terrible experience.

I used to love the convenience of using my WageWorks card and the benefit of have my Flex Spending money available in January before all contributions were made. Let's not forget that this is MY MONEY in use not theirs. I understand in order to meet IRS restrictions for tax free spending items have to fall into the category of medical. However, what in the world could I be purchasing at Urgent Care that isn't medically related? Or Eldersburg Optical? or LabCorp? NOTHING. There is NOTHING I can purchase at any of these places that isn't a medical expense. However, they WILL CUT OF MY ABILITY to access MY MONEY if I don't provide verification to them. That is only the start of the issues. Fine... I will submit receipts. But then they don't accept them. Then sometimes if you resubmit they will accept the same receipt they denied previously!

While technological, WageWorks process to transfer funds to a new custodian is stuck in the 1970s, that was expected (they're a bank) and I could handle. Told it would take 4-6 weeks, it took over 10; and would have been much longer without multiple calls and an eventual expedite. The transfer request was lost, there was no follow-up from Customer Service (as they assured), and they continued to have new reasons why it should take so long. Bottom line, expect it to take a long time, and require your intervention. (They're a bank - they want to hold your money as long as possible. Customer experience does not matter.)

I can confirm many similar complaints. Most claims are denied. Especially dental claims on rolling ledgers. They can't comprehend the ledger even though I circle and highlight the forms. They eventually accept them but not until I've made four calls and spent hours on hold. I spend more times defending my claims than they do processing them.

My daughter visited to Urgent Care 6/16/16 and we paid our co-pay with our WageWorks FSA card. We later received a bill for an additional $45.16 due and paid that balance with the same card on 7/28/16. Wageworks requested receipt verification, which I sent. They proceeded to deny the claim due to a date of service in the 2015-2016 plan year and payment in the 2016-2017 plan year. I have a rollover benefit up to $500, with an actual rollover of $356 and some change. Plenty of money.

I work at a reimbursement center doing the exact same thing. I know what is eligible and not. For those complaining that over the counter drugs need a prescription, well, sadly they do and it's really not the company's' fault. It is a guideline by the IRS and they do have a bit control over the pre-taxed funds. It WageWorks is still horrible and I hate their website. I have to call to fix anything. My company, I can do anything online. They can't view your documents and let you know if anything needs to be corrected. My company we can see it immediately. My company has merged with another company and they currently use WageWorks. Next year, we will handle our own because WageWorks is useless. I just made my first purchase with the card, I hope it's not a pain like everyone is saying.

I tried to use my FSA to pay a bill 12/30/16. This is the last day I can use the balance of my account $49.15. When the merchant tried to use my healthcare it would not work. I called the customer service number and was told that my card had been suspended because I have two purchases, one for $9.45 and another for $24.57, that I need to submit receipts for. I've not had to do this for any other things I have paid for with this account, so why now. Since this is the last day I can use the card and I am not in a position to get the receipts submitted today, because I HAVE TO WORK. SOOO WageWorks have just stole my money. Just now looking at some other reviews from other people that have been billed out of their money. This entity is criminal. They should be sued. I feel like one of the lucky people they have screwed. There are many others that have been screwed out of much more money than I.

Called to report and replace malfunctioning card. First representative provided inaccurate information about ability to make name change/update simultaneously. Three calls, two months, and two supervisor calls later, old card was not deactivated and card info was stolen and used. New card did not arrive for 2 months and then only worked once. Name of course not updated. Requests for documented call info ignored. Each representative had to be updated. Submitted dispute was denied because of first representative inaccurate info, and info is not recorded even if they say it is and place you on hold to make notes b/c limited space and poor service overall.

WageWorks FSAs are a total ripoff. Even the approved services seem to require a letter of explanation. They claim to cover dental care, coinsurance, co-payment, reconstruction/implants, bridges, X-ray, diagnostics, orthodontia, & deductibles. I had a root canal & crown and they still wanted an EOB even though they were on the 'approved list' without any preapproval requirements. What did they think I went to the dentist for, a haircut? Last year they allowed arch insoles without a script & bandages without a script. This year they took them off the eligible list!

I apologize for the long read but I wanted to be accurate as possible. I have used Wageworks for 5 years and it was great at the start. I needed to take my family to the doctor and dentist and having the money available Jan 1 of the year was great in planning visits. In the past 2 years there was an increase on receipts needed. I would submit them when they requested them. At times it could be 2 weeks to almost 5 months. In the past year I would submit a receipt and it would be denied, then resubmit the same receipt and it would be accepted. What was the reason it was accepted the second time and not the first or 3rd time I don’t know. What was downright BS was this. I have a previous claim that needed receipts, about 5 of them. I logged into the site and submitted the receipts for 3 of the claims.

I took WageWorks so that I would have money to see the doctor. This is the first company to require a receipt for any visit to a doctor over $50. I sent in all payments where I used the card. They lost 2 of them or don't agree with my use of my money medically so they are now holding 420 dollars which I lost at the end of this year. I have canceled them and will save money for the doctor on my own next year. If your employer uses WageWorks I suggest you think twice before using them. They are thieves.

This is the last time I waste my money in this program. Absolutely ridiculous rules and exclusions. EVERYTHING requires a prescription! Even over-the-counter drugs and medical supplies!!! If you're a reasonably healthy person you will find yourself scrambling at the end of the year to find something to avoid losing whatever money you have left. And the list is extremely short. Finally, when you have a prescription or one of their "medical necessity" forms you can only FAX to them. Seriously? It's 2016 not 1986. I DO NOT recommend this company.

I've had WageWorks both as an FSA cardholder and as an employee benefits broker. I have to say this is the worst company on the planet for FSA/HSA services. Their customer services is horrendous. Millennials answer the phone and they basically act like you're an annoyance for even calling them. Their customer service reps don't have email addresses so good luck finding someone. And, if someone else in their customer service department creates a problem, no one else will help you at WageWorks. "I'm sorry, you'll have to speak to...." Well then forward me to him/her! Stay as far away from this company as you can. It is a total clown show.

I canceled my pass for the month of December but at the end of November they sent it and then tried to tell me that I never canceled it even though I had a confirmation. I canceled it for the month because I would be away most of December so it didn't make sense. They refused to allow me to return it and people were SO RUDE about it. It was their mistake and now I'm stuck with a $300 pass so each of my commutes cost me about $35. They are HORRIBLE. My company is changing benefits providers and THANK GOD I won't have to use them moving forward. Look at the reviews and think before you sign up with them.

Avoid WageWorks! I was charged $176 to my FSA allegedly by Mercy Health. I have contacted every Mercy Health office I have used and no one has record of services rendered on the date in question. I brought this to WageWorks and they tell me to submit a receipt. There was no service so there is no receipt! I contest the charge... denied. I submit another form... denied. And customer service is pointless. They simply apology, tell you to submit a receipt, and then tell you to submit a form to contest the charges. So I do that again... denied. But I'm told I can resolve it if I send a check for $176... to pay back what was charged against my account. I have asked WageWorks for their copy of the charges... of course, that isn't provided. They have me as a hostage... and to a charge I did not incur. Unreal.

I have to agree with the majority one-star reviews and experienced my own horrible interaction with customer service and no solutions to my issues. Using my own money and WageWorks is still deducting money since September. I've spend over $800.00 accumulate on commuters cards and now I'm broke and have no more money to purchase everyday living expenses along with my metro card. This is insane and the representative over the phone still can't over any good solutions?

I used my card for an FSA transaction. The merchant code was set for physician (vs dental) so it pulled part of the claim from my HRA (this originally unknown to me). This part was denied since it pulled from my HRA. I was never informed why the claim was denied; just to submit receipt. I submitted receipt. Denied again. Called, they said submit receipt from insurance company. I did so. Claim denied again. Called and rep explained about merchant code and that she would submit it to claims to have it updated to reflect dental claim. Then again, a few weeks later, request denied, no explanation again. Have to call yet again (4th time). They say now they cannot change the codes (even with all receipts) and I have to have the dentist reimburse my card, then I pay out of pocket and file a form for them to reimburse me and my card is suspended until that's cleared up. And hope dental people are more helpful now...

My company employs WageWorks to handle all of our FSA claims. My card was suspended for not submitting receipts. I have the receipt I submitted 5 times and when I bring that to their ineffectual, incompetent customer service they then have another excuse for not paying the claim! You can call 10 times a day and get a different answer each time! The Federal government should be regulating this company! This is money we are submitting to an account to pay medical bills/copays etc and this company hires such incompetents trying to get a claim paid or reimbursed is a nightmare! Today I submitted receipts for contact lens solutions and they denied the claim because their "auditor" stated Bausch and Lomb 12 oz Sterile Saline Solution FOR CONTACTS is an eye drop or eye treatment that should be a prescribed med. Obviously again they hire clueless, incompetent people!

My husband's FHS plan is covered through this company. I'm from Canada so was unfamiliar with insurance companies. We called to confirm Doula Services were an eligible expense during the birth of our first child. We were assured it was a covered expense. Knowing that it was covered we went ahead and purchased the Doula service. Upon submitting the claim they denied it, stating it was not eligible. The birth centre we used followed up. Insurance told them it was an eligible expense. "Please submit a letter. No need for an a form of medical necessity because if you actually know what a Doula is you know it is never medically necessary." We re-submitted feeling good that the claim would be covered. It was denied again.

I signed up through my employer, as it was the only option available, during our enrollment window. WageWorks is supposed to manage our FSA money, as it is deposited by automatic payroll each week from the employer, in order to pay for certain medical, dental, and prescription drug cost incursions. My employer, a Fortune 5 company, has directed all employees NOT to use their Social Security numbers for identification purposes, and, has in fact, issued unique 8 digit employee identification numbers for all benefits transactions.

WageWorks provides the worst customer service I have ever experienced. The customer service people don't even speak English correctly. While I was on the phone with their customer service representatives, I was able to hear at least 2 or 3 other customer service people talking in the background. Our employers choose Wageworks because it charges less service fee. The company has out sourced the service to India or some other foreign countries. Nobody was knowledgeable to help me when I called many times. Wageworks sucks.

I ended up with this option, as the only option from my employer, BlackBerry. As I signed up I was assured the plan would be effective and benefits would accrue for an entire year, even after separation. I had payroll deductions through August 2016, when I left the company. WageWorks then couldn't wait to get rid of me, shutting off debit card and denying claims. They are now stating that my account is active only as long as an employee. This is complete reversal of what I was told upon signup. Seems like a nice scam they are running between employer and insurer to suck the employee dry by trying to end on arbitrary dates. I am contacting our state attorney general, and US Department of Labor/Workplace Services but wanted to warn unsuspecting customers of this company and practice. I have never seen such a thing. Just an awful company to deal with. Avoid!!!

I used to have commuter benefits with WageWorks. I had to cancel at point in time. I called first week of August 2016 for cancelling my account and I was asked to send September pass back. I did exactly as I was told. After I sent the pass to them they claimed money with NJ Transit and never paid me back. There are proofs for all the transactions. When I call they are saying it's commuter credit and we are required to give that back to you. Cheaters. They put you on hold forever if you ask for supervisor. Never use this monopoly company and lose your money.

I have had nothing but trouble from this company. I'm constantly told different policies and procedures. Most of the time I can't understand what they're saying and they cant understand me. I would have thought that they would have to know a very basic knowledge of medical terminology, ie the word diabetic. I've sent over 8 pages of proof that a diabetic insulin pump is a medical need. However they cant verify that it's for medical use.

This is what happens when a company exists that has no competition. Extremely poor quality of service. Refused refund when they failed to deliver a commuter card. This is the only option in the market - and thus don't care what their customers think of them; this would explain the 1 star reviews from 50+ customers. Overall, terrible - but no other option.

After I was laid off in July 2016, I paid WageWorks for 2 months to continue coverage through Cobra for my 2 sons with Blue Shield. I talked to numerous reps over several weeks to try to figure out why Blue Shield still showed my sons as "inactive" in the system. Each time I was told different things but that it would be resolved shortly. As of September 15, 2016 -- they still have not provided the necessary information to Blue Shield to show that my sons are covered. As a result, they have lost services and I have several providers threatening to go into collections. Desperate, I called today to cancel and ask for my money back.

Regarding how WageWorks handles Cobra it is very bad. They are very inept. I went into this as my first time using Cobra benefits for my family while I changed jobs. Since I had never used it I was diligent about the forms and had to call many times. The ladies always seemed helpful and understanding. I thought they were great at first. It turns out that once you are not a simple client and have any questions or needs beyond basic info then they really have no idea what to do. So I signed up late for July benefits on July 10 and it took almost 2 weeks until I could pick up prescriptions. It's a long time but I own that one. So I paid my money on July 20 for August coverage as I didn't want to miss any time.

I have been with my employer for 10 years and during that time I have had a WageWorks account. They are constantly mishandling receipts. This is clearly the worst company at record keeping as they are now asking for verification of a claim they paid over 8 years ago! I know I submitted the receipts to them at the time of the claim or they would not have reimbursed me for the expense or would have shut down my card availability back then. They are incompetent!

My company recently migrated to WageWorks. First I had to wait a month to submit any claims. When they were finally online, I submitted a claim and it was approved. My preferred method is Direct Deposit, and that is what my WageWorks profile shows. Never mind that. They say they mailed me a check in the mail for over $500! Love the USPS but they frequently mis-deliver our mail. It's been 8 days and no check yet. I called "customer service" and they said "check's in the mail, wait 20 days then call back and we will cancel it for you and re-issue it."

I submitted a claim and included a receipt with all needed information. Claim was denied because "receipt did not provide all information needed to substantiate expenses." I carefully look over the receipt, and everything that they listed is on it. I call them, they look the receipt over, and I'm told it was a mistake and that they'd resubmit it for me. 2 weeks later nothing has happened. I call again. I'm told the same thing. I tell them again, all the information is on the receipt. I'm told it has to be itemized. It IS itemized. But because it has the total cost, minus what the insurance pays, and then my final total, it's confusing... except it's really not. It's an explanation of where the costs came from, itemized! I'm just going to keep calling until I hopefully reach someone who has the right answer. Ridiculous.

My company uses WageWorks and they deduct my orders monthly. My order is the state maximum plus an additional order. $116.50 from my paycheck and $84 from my credit card for the shortfall of my monthly transit order. Wageworks received my money paycheck and also charged me over $200 on my credit card. They refuse to give me my money back or credit my account or even put someone on the phone that isn't an idiot. I got my pay master on the phone as part of a three-way conversation and they said it doesn't work like that. They had to open a ticket and then would get back to me in 7 to 10 days. I have been dealing with this since December 2015 and it's now July 2016.

My review seems to echo the same negative perception as most of the others. WageWorks has to be the most frustrating of all! They contacted me to advise a check was returned and voided. So one would assume the money would be put back into one's account, right? Nope. Going on 30 days and probably as many phone calls to find out they are "working on it." Then to add insult to injury they sent 2 checks to a provider instead of one. The provider sent it back but WageWorks sent it again. They are the worst when it comes to customer service and the people answering the phones have no clue what they are talking about. I wish my employer went with a more reputable company because WageWorks is the lowest of the low.

There is only one explanation for how bad WageWorks are at handling COBRA. They are purposefully difficult in order to discourage people from electing COBRA. This is 2016 and if you are dependents electing cobra it all has to be done by U.S. postal! Nothing is online. This is a disgrace. It took 14 days for the COBRA election letter to arrive. Their explanation first was that the employer had not sent the COBRA information for the employee. Called employer that was a lie. Their second explanation "we have 14 days to get you the form". Got the form, did the election, and faxed it to them. They take 7-10 business days to process the election form and although it asks for your email, they sent a U.S. postal letter stating they could not read the social security for one child. Unbelievable. Faxed it again. They have 7-10 business days to process that one.

I submitted several claims and didn't attach the claim form for them. I requested they return my paid claim receipts which they said they would do but never did. When I called again to inquire about their status they said they couldn't send them back and I would have to start the entire process all over again since they were denied. I asked them if they would be paid once I resubmitted them and they said "They would be reviewed but there were no guarantees" that they would be paid. This company is not in the business of helping their customers...they are in the business of taking your money and denying your claims with a myriad of excuses for their denials. DO NOT USE THEM!!!

On or about April 10, 2016, I faxed a claim form for health and dependent care mistakenly using the 2015 claim form and fax number. I submitted the claim to the fax number on the form. The fax transmission was completed successfully and I received an email confirmation that my claim was being processed from WageWorks. After several weeks I had not received any additional communication and called WageWorks to find my claim had never been received. Looking back I found the forms were the 2015 forms. The filing deadline had passed by a few days by the time the mistake was realized. I filed an appeal and my claim was denied and told I have no avenue to recoup my $2,000, case closed. I will never use them again. It would take me 10 years to make back the money they took without earning. Never, never, never will use this "benefit" again.

I subscribe through my company to have Wageworks deduct money from my paychecks and put it into a commuter card called Orca. It took 7 phone calls, each call took at least 40 minutes, within 2 months period, for me to get the card mailed to me. Moreover, each time I called, I was told different information, never the same information twice! When I received the card, it has $0 in it while Wageworks keep deducting $ from my paychecks. When I called, the so-called supervisor told me that I need to deal with Orca card myself. When I called Orca card, found out that Wageworks never transfer the funds to Orca and that's why my card has no money in it. Nobody at Wageworks knows where my almost $500 went to!

This USED to be such a wonderful company to give business to. Now the courtesy of a reply cannot be obtained from Joseph Jackson... A wannabe unaccountable CEO of the company. On my first attempt to get assistance with the many problems I have had in the process of reimbursement I was contacted by a rep of his office and I was told I had to provide screen shots of where the process was going wrong. I had already provided names and times of calls besides documentation but that could not suffice. I don't wish to have to justify my request with a PowerPoint presentation of their system and company inadequacies. I want to be treated as a valuable customer as I once was. My second appeal with a letter to Joseph again has not received a response. I mailed my letter in March.

I hate terrible customer service, HATE HATE HATE it. When I worked at Convergys they had a little benefit that allowed you to earn a little extra cash to go towards medical bills. Like if you were participating in exercise days and didn't smoke you could earn credits that went into this WageWorks account. However I left Convergys and money was not being added to the saving account but every week there were different charges to the account so I wanted to close it before I got additional fees. First time calling, the woman said I had $35 in the account so I said, "Great - I'll use it on a medical procedure bill and empty the account."

Wageworks told me they could not refund me the amount I spent out of pocket to purchase my weekly tickets. They made the mistake of sending me one ticket for $88 instead of two separate checks for $44 each. Septa weekly tickets are only available for the week you are travelling. I was forced to buy 1 weekly, and ten tickets for the week following, the latter costing more money than the weekly anticipated. I guess Wageworks does not work for me, and would care less how much I spend to get to work. I am very disappointed with their lackluster customer service. I offered to send receipts for the extra amount spent out of pocket and they could not honor it. They told me that, once the check is sent it is final. I would advise Wageworks to address the checks to recipients, and not to Septa. If they are not willing to have the flexibility in accommodating all users of Wageworks through their employers, they should warn customers so that they are aware.

It should not be necessary to provide receipts for everything because these are electronic transactions. It appears that this company may have bought out FBMC, which is the company I enjoyed for years. Transactions that were very obviously medical expenses were not questioned. When I signed up again, I was expecting the same hassle free experience that I had enjoyed before with FBMC. WageWorks is completely different. I am having to provide receipts for doctor visits. I have had the same doctor for 26 years. What I really hate is that I cannot opt out due to dissatisfaction. I am stuck with having this company take money out of my paycheck every month, and I will continue to have to provide photos of receipts for everything! It's just not worth the small tax savings, and I won't be enrolling again.

WageWorks is a big time scam. They are sitting to suck up your money. They sucked up already my $1500 which I put it for my preemie child. I have given all the proof receipt, proof of itemized bill, date of service, patient name, etc. but they still not satisfied and blocked my account. I have given them numerous phone calls and I have submitted my claim multiple times and still they have issues. Bottom line is they don't want to pay the money, no matter what you bring to proof for a valid transaction.

These people are the Keystone Cops. Whatever you do, do NOT use their debit card. It sounds like a good idea that makes FSA payment convenient, but it is the root of a screw up on their part that they are too stupid to be able to fix. They screwed up on how they accounted for the use of the card, then when they tried to fix their mistake, they created another mistake. Then when they tried to fix that (after several attempts on my part), they created yet another mistake. I personally own a business and have used other FSA processing firms (not this one, this is my wife's employer). I have NEVER seen this kind of incompetence. If you own a business or choose your FSA administrator, DO NOT USE THESE IDIOTS. Your employees will be happier.

I have never worked with a company that is so unorganized and difficult to deal with. I am administrator my company and participate in the program as well. It took me 3 months to get my employers parking money reimbursed to him. Numerous phone calls and this person tells you one thing, you do what they tell you to do and wait. Then nothing. You go online to see the status of the claim and you see it was denied. More phone calls. And more phone calls and did I mention MORE PHONE CALLS.

WageWorks continually refuses to accept official and "WageWorks" defined receipt documentation. My submittal of receipts to WageWorks, 100% aligns to WageWorks' defined guidance for receipts. Yet, WageWorks continually refuses and denies my medical, dental, and eye receipts! I have explicitly and highlighted every portion of the receipt to assist WageWorks. However, they continue to deny my receipt. Occasionally, this method works after a third attempt. However, those Bozos at WageWorks continually deny receipts... This is very annoying!

I have been in customer service for my whole career and WageWorks is by far the worst company I have ever dealt with. 12/2015 - started calling WageWorks to set up my dental insurance under COBRA. As of 3/15/2016, and 20 phone calls my issue is still not resolved. The reps provide incomplete or incorrect information and when you ask to speak to someone else, you are told no. I asked for the address and/or state of their corporate headquarters to send a complaint, and was advised due to security reasons it could not be given out? There is no follow thru on any requests made of them, even if they know that they have provided the customer with incorrect information.

My employer terminated my employment on 2/1/2106, but held my final check including a final deposit to my WageWorks HSA account until 3/4. WageWorks sent a letter around 2/15/2016 stating they would start charging a $3.95 fee since my employment was terminated. I had paperwork in the mail to close the account and avoid the fees, but I had to wait until closer to my final payout, so the account was not closed when the final payout from my company was made.

This company sucks. I have spent many hours on the phone with these people trying to undo the mess they have made of my FSA. I still have over $600.00 from last year. Checked my reimbursement status after filling out the paperwork for them twice, and noticed that they put the wife's meds on last year's when it should of went on 2016. Now they will want reimburse for that for being on the wrong plan year. What the heck are you people doing in that office. I give you people 1/8 of a star.

While in the process of gathering receipts to submit for a 2015 Flexible Spending Account, it was brought to my attention we had a 2014 FSA that I was not even aware of. NO CLAIMS were ever submitted for this account because we didn't even know it existed. In 2013 we set one up to cover my Lasik surgery and used up the money. When trying to get to the bottom of where my $1500 from 2014 went because apparently $500 carried over to the following year... in which I'm currently struggling to obtain because we didn't go to the Dr enough to submit receipts to pull that amount out either.

Have WW through employer so I don't have much choice for FSA. Called to get specific details of eligible healthcare expenses, immediately detected someone with a foreign accent. When I asked where she was located she stated that they were not allowed to disclose their location. So I asked if a well-known over-the-counter antibiotic cream was eligible. She didn't know what it was, so she put me on hold to "investigate". This was not my first call, previous calls have gone pretty much the same, no one knows anything, generic items are not eligible. This company is absolutely worthless and so are their representatives and the system. It takes 5 minutes before you can even get through to someone, then when you do, you get someone who is useless.

In later part of January 2016, I requested information about how to best use our HSA. Multiple calls placed to WageWorks Help Desk. Multiple times I was told that UHC Cobra wasn't covered, then after more calls, WageWorks won't cover us. My wife also tried to resolve the issue... fewer calls, same story. Well, we pay UHC and they deduct a couple of hundred dollars each month for HSA. WageWorks denies they get any money. How do I get our money back? Our records show that we are paying the amount, the checks get cashed. We are ending our HSA because of this.

I submitted over $1,000 several months ago related to some vaccines my family needed for travel. Those claims related to me were reimbursed but the claims for the rest of my family were ignored. I called to ask and they saw no record of the claims, and said in general that they were not able to track submitted claims unless either paid or denied. I then submitted by phone, followed up and no success. I then submitted by their internet entry, and again they seem to have no record. It is obvious that for some reason these are just falling out of queue, but it is disgraceful that the company cannot track all claims submitted.

I requested a replacement card on 1/15/16. I was told 15 days tops. Thirty days later one customer service lied saying the Post Office lost it. I called back and found that the lie and that I have to wait another 15 days. This is systematic delayed delivery that constitutes fraud.

These people should be investigated, I cannot believe how they are cheating people out of money. I was let go in November and got a notice if I wanted to continue my vision I would need to pay a certain amount by January. I paid in December, check was cashed and I didn't hear from them again. I called today and I was told I was cancelled. Why? Because I didn't pay $7.00 of back pay. I asked if they sent a bill, they said it states in the letter they wanted their monthly payments by the first of the month. Nothing about owing on top of the monthly payment the $7.00. They do not send reminders out. Ok... how do I know I owned you the money if you didn't send me a bill? I said so if I send you the money will I have the insurance... nope! So I told her to sue me for the $7. I think these people are cheating people. What a poor service.

WageWorks COBRA administration did not continue my health insurance into 2016 year but did carry over dental and vision. I have had to cancel a heart test, require expensive medications and have a new lump in my arm that I need to be seen for. I cannot cover these expenses in cash and therefore cannot be seen for treatment as they refuse to wait and see if I get coverage. This may work into a too late situation where I get to die because of WageWorks' incompetence and that "incompetence" is the best case scenario to describe what they are doing to me. I've been told this has been sent to an account manager who has not responded and I am not allowed to speak with. Told to wait longer.

I thought I was the only one with problems from this co. In the beginning of 2015 I called WW and asked them if I could pay some hospital bills from 2014. The rep told me, "yes" and to submit my bills. That's what I did and then received an email that my claims were denied. My bills that I submitted had only a balance on my receipt and not an itemized bill. These bills were from the hospital after having breast cancer and I have a ton of bills to be paid. So WW claims suspended my card in June 2015 and I had a balance of $500 that I couldn't use to go to my doctor visits.

As others have said, if I could give zero stars, I would. One month after making my initial payment, my COBRA coverage is still not fully activated. I have been on the phone with WageWorks almost every day, and am always told that an "urgent" update will be sent to the carrier the same day, which then never happens. I have also frequently been given conflicting information by different customer "service" people. If your employer is using this company for anything, do whatever you can to get them to change to a different company before you have to go through the nightmare of dealing with WageWorks.

If I could give zero stars to this company, I would. They have not helped me at all to resolve a simple card transaction. I have done everything that they have requested of me. I have faxed them receipts and even mailed them a check to pay myself back a disputed amount of $34.99. They suspended my card until they can verify everything. They cashed my check and even updated their website with all of this info. It has been three weeks and my card is still not reinstated. If I don't have access to my card by March 15, I will lose over $650.00 in my FSA. The customer service reps cannot do anything and have no power. The supervisors are useless as well. They have no power to help anyone or resolve an issue. All they do is say "I'm sorry".

I have clocked over 8 hours on the phone with Wageworks, all for denied claims that have been changed to approved after I had to do the work of the individual reviewing my claim and point out that the information that they say is missing was submitted. Also, they do not communicate via email, too much evidence I suppose, if it is in writing. I have received an apology each time I have had to go through this process (over 18 times). And once, an executive from the company called me to apologize, but this company stinks. I do not know why the Federal Government contracts with this company... who oversees this contract. This is the person/office who should be held accountable. Tax dollars at work.

Trying to pay for services the CSRs don't give you the correct information or don't even understand what you are asking about. The six different CSRs I spoke with didn't even understand the concept of a pre-authorization. I had to explain it to them twice and they still did not understand because their primary language is not English. What I needed to do is speak to a claims administrator to discuss the claim. They said they could not transfer. I was given a number to fax documents and they did not have a record of it. They have no way of showing if they received any documents unless it is on their computer system. Their response is repeating everything two three times even if you have explained that you understand what they are saying and it is not the information you are looking for.

I signed up through my employer for a Flexible Spending account and assumed that as the year approached I would get my card in the main. On January 5th I had not received my card so I called the customer service number. (The isn't listed on their webpage... you have to scour the internet to find it.) After a labyrinth of options through their crappy automatic system a moronic imbecile who barely spoke English told me that due to the post office in my town going out of business (WTF???) that it would take 15 days for my card to be mailed to me.

WageWorks is handling my dependent care (pre-tax benefit) through my employer. They are awful. I spent an hour on the phone this afternoon with customer service trying to get information on how to set up a reimbursement to my daycare payments. I spoke to three different representatives. The first two put me on hold for over 10 minutes and ultimately hung up on me while I was on hold. The 3rd was a supervisor that was completely unapologetic and rude when I explained to him how difficult it had been to get basic information from his CSRs. It is clear that WageWorks outsources their customer service department as they all had latino accents, which is fine. They spoke very good English, just were not helpful at all.

I didn't get my monthly metro and when I called and confirmed reshipment, instead it got sent to the transit company. I don't know who approved it. But I call again to get my money back and they tell me that they're, "Sorry and you need proof of purchase."

The past three years Crosby has gotten very bad. It may have been since being acquired by WageWorks. I don't know if it is a management issue or what, but they deny everything they can and force people to go through several interactions to get their accounts reactivated. I never had issues prior to 2013 but now every claim I submit is immediately denied for one reason or another. I have changed plans this year because I'm so fed up with Crosby now. They need to fix their issues or people like me will continue to complain about them to our organizations and other organizations, like mine, will give their employees an alternate plan as mine did. They need to better train their staff or if the constant denials are coming from management, they need to get rid of that management.

Upon moving to my new residence, I misplaced my WageWorks card, did not have the money to pay for my dental implants and other supplies upfront. I contacted customer service on numerous occasions and was told my card would get to me in 15 CALENDAR DAYS (in 2015, in the modern world?), making its arrival date December 19, 2015. My replacement card was never received, I contacted customer service department again, I was close to tears when I was told that my card would be received on 12/25/2015, CHRISTMAS DAY! The customer service representatives were borderline obnoxious, and totally unprofessional, and clearly poorly trained.

I retired 10-12-15 and immediately applied for Cobra coverage for my wife (I have Medicare). Took a few weeks to get a bill from Wageworks, which we quickly paid for October, November, and December 2015. Wageworks cashed the check on 12-1-15, but failed to inform either the prescription company or the insurance company. We finally complained about the prescription coverage on 12-14-15 (my wife needed a prescription refilled), and the prescription company was finally informed 12-17-15. As of 12-18-15, the medical insurance company had not been informed. We complained and were told that Wageworks is finally sending notice to that company. So, despite paying for October through the end of the year, my wife still has no medical coverage, with only 6 business days left in December, excluding Christmas eve, Christmas, and New Year's eve.

Resigned from position (former employer) accepted new position (new co.). Went online to Wageworks to extend insurance for 90 days, per former employer and law. Submitted my bank/routing # from monthly pulls in the amount of $837.00 through December. On 10/17, Wageworks pulled $8,370.00 from my account; called repeatedly to WW with no resolve. BOA deemed it was fraud (in fraud dept for 15 days). WW also tried to pull that amount for the second time. BOA immediately shut my checking account down. WW and Aetna were notified. I sent money order for both Oct and Nov - successfully cashed/deposited by Wageworks. On 11/11, I still had NO insurance, 82 calls by me from 10/17 - 12/1/2015 no resolution. I was told repeatedly it would be fixed by both Aetna who blamed Wageworks and Wageworks who blames Aetna for all of the miscommunication to include: lost faxes from WW to Aetna, wrong codes from Aetna to WW.

My employer, unfortunately, uses WageWorks to manage FSAs and HSAs. So I created a username to use their website (which is required) and mobile app; and to make it easy to remember, I used the format "FLastname". I have used that the same combination with almost all of my online accounts, and because I use a password manager (LastPass, it's great). I can be specific: I accumulated exactly 278 separate accounts using that character string. This turned out to be a huge hassle when, after legally changing my last name in 2013, I decided to update them all. Guess how many of my 278 online accounts I have NOT able to update, after two years of chipping away at this? ONE: WageWorks. I have talked with about 10 customer service reps and told that it's impossible to change usernames unless I CHANGE MY SOCIAL SECURITY NUMBER!!! What?!

Upon review of existing posts for WageWorks, I felt like I should offer my recent experience too. For a straightforward claim requesting a nominal amount of money for reimbursement, I was contacted about 10 times via email across one week whereby customer service conveyed something vague to me about missing information. One time I was supposedly missing the claim form, another the receipt, and yet another a copy of the front and back of the commuter pass that I never received (a new request for information by them, not indicated by the first customer service call I had).

I have changed my name in 2014 and it's November and I still don't have a card I can use because they cannot figure out how to change my name to the correct name. The customer service trying to get a card has been horrible. Waiting 15-21 days to get a card every time they send me the wrong one is not useful.

I ordered a pair of glasses online. After a couple days I contacted the company to request tracking #. The representative disconnected the call without providing it. I called again and received the same treatment so immediately contacted WageWorks to ask if there were any charges for the item. At that time I was told that a lodging company was attempting to charge the card. I alerted them of what was going on and requested that they decline any purchases in that amount. A couple days later I received the glasses. They were just thrown in a box wrapped in newspaper with no receipt. I immediately sent the item back the same day.

My WageWorks account was suspended without notification, so it was declined when I tried to pay for a prescription---poor communication! I recently sent an account summary for my wife's teeth crowns. The account summary given to her by the dentist's office indicated she was the patient, that resin was used to form the crowns, charges for placement of the crowns, and the amount and date she paid for said crowns. I didn't get any email about the submission, but I checked today and the online system said they needed a receipt---for what? I think the account summary has all of the elements to verify the expense, as they claim that have to do according to the IRS. However, I find their service poor and irritating. What else do they need---a signed affidavit from the dentist attesting that he performed the work and received payment?

FOR 2 YEARS MY WIFE AND ME ARE TRYING TO PAY WITH WageWorks DEBIT CARD BUT COULDN'T. IT WAS NOT ACCEPTED/Denied. Lately, We manage to activate the card and they told to use it as a "credit card" not as a debit as specified on the card (probably so they can pay in delay to the merchants and not immediately as debit, this is our money there no?). We managed to pay with this card last 2 year only about $11.00 out of hundreds of our money they keep. Hope somebody can do more and take it to a higher levels. It is a fraudulent attitude.

I have had a difficult time with Wageworks handling my insurance with my work... Transitioning into retirement... They have been extremely slow almost to the point of losing my benefits... And now I am not even covered by my Vision Insurance, and I am paying the premium?

Two receipts were denied, and I sent copy of substitute receipts in a mail. After two weeks, I called and they said they never received them; I was asked to fax them. A week later only two receipts were applied to my account. According to the customer service associate, the other receipts were missing. I called three times the same day, and I spent one hour on the telephone still the problem has not been resolved; I was requested to send the receipts again. It was impossible to speak to a supervisor. It has been a nightmare. All services very deficient.

This insurance policy was contracted by my husband's employer, AEP for retirees. Tom is both a retiree and disabled which means that I have power of attorney to handle finances. Last year, I mailed a check to cover the annual monthly payments and all was well. This year, I mailed a check of @ $600.00 from my online banking and continued to be billed monthly and threatened that the insurance would be severed; but no one would speak to me when phoned because the employer had neglected to send a copy of my POA. In fact, that important document was no longer in his file.

I'm another example of WageWorks keeping my money. I had a commuter account with my former employer. I made a claim to reimburse myself for parking expenses before I left employment based on the recommendation of my HR representative. The claim was denied. Customer service told me to re-submit the claim, which I did and which was denied as it was for the following month and I was no longer employed by that company at that time. Each agent and supervisor I spoke with had a different explanation of the rules but the answer I'm forced to live with is that I had to somehow have a crystal ball to know how much I was going to spend on parking the following month and submit it well in advance of incurring the expense.

I call WageWorks multiple times for an answer. Finally I am told that the $305 hospital visit was paid but in order for my account to get out of suspension I need to pay back the $305. And with the balance on my account which is approximately $400 I would then have about a $700 balance. This came from a supervisor. How is this justified or even legal?

I spoke with a supervisor who refused to let me speak to a higher manager. I was advised to write a letter via snail mail with my issue. I had submitted my receipt for parking and they kept stating they did not get the receipt. Then they claimed they received a duplicate receipt multiple times and denied all my claims. It's a complete rip-off and they refuse to give me my money. The supervisor was rude and condescending. I work for one of the largest companies in the world and this is how we get treated by WageWorks. Awful experience.

This company is such a ripoff. My employer Suburban Propane uses them for cobra LTD. I have had to fight for my healthcare to be set up when I have paid 3 months ahead. Now it's the same fight for my Vision plan. What the heck?!? I am on LTD for a medical reason. I don't need all this stress. I have spent countless hours on the phone with wage works trying to get my stuff set up. It's just wrong! Oh and they are not allowed to make outbound calls? I call **!!! I am sure they call home! So sick of all this crap!!!

Think I called 5 times to figure out how to speak to a live person.

I had a claim - all proper doc was sent in to WageWorks. They have denied twice, and advised they would resubmit. They can never find our account info, and it takes at least 4-5 min. to locate it. They say they will process, by then you call to verify and they never did. They do not doc when you call in. I was shocked once I started to google how to complain. Why is the company allowed to do such things. I also have a Premera flex account, and have never 1 issue. This is just down right wrong. I have spoken to a Stella, Ramona, Estella, I feel bad they have to work for a company that does such injustice.

My WageWorks card was suspended with a few receipts not provided. The card was still suspended with receipts provided for weeks and contacting the customer service department several times. The customer service supervisor said they have problems to review files and could not communicate with the claim department and want the customer to submit the receipt using fax. Also she said the suspension/reactivity process might take 90 days. This is the worst experience for customer service and totally a waste of time and not helping at all. Strongly not recommend our HR and other companies using WageWorks system for staff flexible spending accounts in the future.

Zero stars for customer service and company performance! Do not call the 877-924-3967, call 650-577-5200, press zero and ask for an AMERICAN REPRESENTATIVE because it is our right. I called the 877 # multiple times and requested that they transfer me to an American Representative. This company's call center is in the Philippines. They tell me they are unable to transfer me to an American Rep (that's ** by the way) and advise me to call back and ask for one. Stupidly, I did so, and the Filipino/Filipina representative attempts to fool me by trying to speak in an "AMERICAN OR COUNTRY" accent.

Wasted time with rejected claims, multiple submittals of receipts, crazy warnings about violating IRS laws and freezing of the card when receipts don't have exactly what they need, and then awful customer service people who are not trained and/or cannot interact with the rigid computer system to tell you what is missing. I wish I could say, steer clear of using the debit card and go right to submitting the receipts, but it's clear that with every transaction they are trying to stonewall people in order to collect the money that is unclaimed. This company is not qualified to handle these types of transactions in a clear and transparent manner.

WageWorks is denying a (perfectly legitimate) dental claim because they say that "Start and End Service Dates belong to two different plans." Both claims are totally legitimate - during the end of the first year I had no HSA account so paid all medical and dental claims out of WageWorks. Then after January 1 I opened an HSA so WageWorks could only be used for dental, which it was. Now they have denied the claim because their computer systems can't handle this subtlety. After one person told me they would pay the claim (and then they didn't) now another is telling me I've missed the 2014 deadline. They are telling me I have to pay "out of pocket." The problem is, the money in WageWorks IS MY MONEY. So I can't get reimbursed for a dental infection and root canal which happened to start treatment in December and run through January? This is crazy.

I work for Alorica handling OCA cases for Kaiser Permanente insurance members. This work has been outsourced to WageWorks who has outsourced work to us. WageWorks management doesn't give appropriate direction to Alorica so we are rarely able to resolve billing issues, data mismatches, etc. There are multiple HIPAA violations occurring daily and none of the companies working on this project seem concerned.

My HR gal enrolled me in COBRA on May 15th 2015. It is now June 26th 2015 and I still cannot order my meds and have had to cancel doc appts all because of the inadequacies at WAGEWORKS. At first they lost my check for several days so I made online payment then they found my check and realized it was $2.00 short so they claimed they returned it. As of today my bank has no knowledge of them returning my check. Then some sort of $20.00 fee was owed to WageWorks??? So I paid that online then it was credited back to me and all of a sudden I have a credit of $8.00??? SERIOUSLY???

WageWorks became my COBRA Administrator in February of this year. First, I went online to arrange payment for premiums for medical, dental and vision, roughly $2,100 for my family. They assigned an inaccurate bank account number to my COBRA account, tried to take withdrawals and when they were denied, suspended my online payment access and suspended my COBRA. I had to pay $60 in return payment fees. I sent checks for a few months (which took almost 14 days to process). I have paid over $14,000 in premiums to WageWorks for medical, dental and vision coverage through July of this year.

Wageworks has been automatically withdrawing funds (monthly) since 2012 from my father's account (My father had multiple strokes & could not leave the house easily). He did not want delta dental so we did not sign him back up for it, but apparently they just keep charging you regardless. I did not know he was being charged for this insurance bc it was under the name "Crosby benefits people" - otherwise I would have canceled it years ago. They never sent anything in the mail (a bill, application to renew benefits). I really feel they scammed us out of $500/year (X3 years). I would make sure you pay your insurance directly and not through this middleman.

I, too, have never had such a difficult and awful experience as I have had with WageWorks. Their requests for multiple receipts (multiple times) along with the threat of suspending your card and threatening you with the possibility of IRS consequences for legitimate use of the card is abhorable. I have never seen such bureaucratic, red tape, incompetent BS in my life! I have used the FSA in the past with another company and never had these issues. I HIGHLY RECOMMEND THAT FOLKS BOMBARD THE CEO - Mr. Joe Jackson, CEO, Executive Escalation team, 1100 Park Place, San Mateo, CA94403. I have spent hours on the phone with WageWorks and nothing gets resolved. I have sent numerous receipts they have requested multiple times to no avail. If you are offered the FSA with WageWorks, run as fast as you can. Trust me, it is NOT worth it.

While managing my COBRA benefits, WageWorks made an unauthorized electronic payment to an insurance carrier after I'd terminated COBRA and found new insurance. Immediately, upon noticing this unauthorized charge, I politely explained that I hadn't authorized the payment, asked for a refund, and provided evidence that I'd found new insurance (which should have automatically terminated my COBRA coverage in any event). WageWorks refused to refund my money. (Claiming they "couldn't terminate benefits mid-month" -- which was not even the issue, since they never should have made an unauthorized benefit payment on my behalf in the first place!).

I have never had such difficult and awful experiences with an HSA account until WageWorks. You have to submit receipts for every single transaction and submit them multiple times. Even when charges are refunded, they never have record of that and are very difficult to ever turn your card back on to access the money you have placed there. I hate this and will never ever sign up for this again.

This company has suspended my FSA card for over a week now due to failure to submit an itemized claim. I have submitted three different times now with EVERYTHING possible from my surgeon. Now I cannot use my FSA card to purchase my much needed medication. At this point, I fear if I purchase on my own, I will never receive reimbursement. This company is the worst!

After being set up for Flexible Spending at WageWorks through my employer, I realized my phone number is not correct in my profile. I went in to correct it. A day later, it was set back to the same wrong number. The "wrong" number is a Benefits department at another company. I checked with a few other coworkers and they all have the same issue. WageWorks has been working this ticket since March. Every time they call, they say they are working on it. The have a bunch of excuses like:

I have a medical supplement plan from BCBSIL. I called WageWorks to claim the premiums against my HRA account with WageWorks. I was told I need a receipt. BCBSIL does NOT issue receipts. I think this is strange but what do I know. Many phone calls to WageWorks and I still don't have a reasonable solution. This is not the first time I have had lengthy problems trying to file a claim. There is no way to contact upper management. WageWorks is not registered with the BBB. I guess no one at WageWorks has to account to anyone. This is the third time I have had to contact an outside party to resolve claim issues. Had to give one star which I think is a gift.

I have been without insurance for six weeks already. With technology today it should take more than 5 to 7 days to process anyone's account. I know even writing here is not going to correct the situation or anyone is going to care.

First, let me say I have been working to resolve an issue of a check to repay an amount for over one calendar year. Unbelievable. It took the CS people (you get a different one every time you call and you cannot get anyone "assigned" to your issue) 7 months until they finally told me the documentation they wanted. When I supplied it they said the check wasn't cashed by them. I have provided a check clearly made out to WageWorks, it is cashed by a bank on the other side. My burden of proof is has been provided. Their company misrouting it is not my problem. I am writing a complaint letter to Mr. Joe Jackson CEO Executive Escalation Team, 1100 Park Place, San Mateo, CA 94403. I suggest all who have a complaint bombard this person so he makes some changes. I am also filing an internal complaint within my corporation with HR. They are absolutely the worst I've ever seen.

WageWorks has been all but impossible to work with. For the last 2 years, they have repeatedly suspended my FSA due to a 2 cents receipt discrepancy. I have repeatedly been reassured that this has been cleared, only to find my card is re-suspended. Last week I was finally told that the only way to clear the matter would be to submit a check for 2 cents, with a letter stating the provider's name, date of service etc. Today, I called to follow up on this matter & I was told that there is a specific form that must be submitted with the 2 cent check. Each time I call, I am given a different story & I remain unable to access my FSA. Ironically, I was told my card has been suspended since July 2014, yet WageWorks had no problems accepting money deposited into the account for 2015.

I was very disappointed working with this company. Let's start with the big one. They don't notify you if you have a balance at the end of the year. I had a healthcare provider refund my FSA and didn't know about it. WageWorks was more than happy to keep my money and not notify me. They will notify you of everything else. I'm sorry, but that is suspect behavior. Beyond that, working with their customer support is really bad. They usually can't answer questions and if you try to get a supervisor on the phone they won't easily do that. Even at the supervisor level getting an answer is tough. They are really good at giving you the run around. State insurance agencies should be taking a look at their deceitful practices.

I was misinformed for months about our account. Our account was frozen. Took months of submitting receipts and denied with no explanation. Now they have $425 from 2014 and refuse to pay from that money a bill from Dec 2014. I was told as long as I had the receipts in by April 30th 2015. Their system won't even let me submit the receipt! Anyone interested in a class action lawsuit against this company?

This is my third HSA company to use to last 5 years. I have to say I have NEVER seen a more bureaucratic red-tape, big government, useless company in my entire life. One day your claim is approved, the next it's denied FOR THE SAME SERVICE AND SCRIPTS! I have stated to customer service on many occasions please "hit the tab that reads 'eligible expenses... it's stated clearly what is covered and what isn't." Makes no sense whatsoever. They TRY AND TRY to make it as difficult as possible for the consumer.

I am a disabled senior on a fixed income who relies on a direct deposit from Wage Works on an annual quarterly basis. They have to send two emails, and then it takes at least 5 days to get a direct deposit into your checking account. WTH?

I talked to 2 representatives regarding my flex spending acct and denial of charges. I got 2 different answers. One rep was **- the other rep **- both were nice - but ** gave incorrect information which made me call back and speak to **. When speaking with ** the connection was horrible. She kept muting me out, I assumed she was talking to her peers, then a lot of static which led me to believe she was overseas. I then ask "**, where are you located?" She replied "we are not allowed to give that information" which only led me to think that a company who makes their employees feel ashamed of where they are from.

I have had WageWorks for my Health spending account as well as my Dependent Care account. Now I have to use them for my transit benefits, too. I wish I had something positive to say about WW, but I do not. For Health and Dependent care, the process for "proving" that your expenses are qualified is severely outdated and takes forever. If you do try to upload a document online, good luck. Those documents go to a "different department" for review which I can assure you they will be lost forever and you will never get your claim processed. My most recent frustration is signing up for transit benefits. I ordered today (March 31st) and I won't get my first transit order until JUNE! Two months! Absolutely insane, especially when I just asked for a direct order to my Clipper card.

My employer offers this company for dependent care reimbursement. Sometimes my claims are approved, sometimes denied, using same provider for nearly one year. The customer service reps are rude and lazy (it takes too much time for them to file cases regarding claims I was told) and the supervisors are just as bad. You are not allowed to speak with claims department at all, which is ridiculous. After contacting customer service, a survey is sent regarding your experience but no follow up when you state how terrible service is. And the best part is they have you begging to get your own money back. I wouldn't recommend this company to anyone. I only give them one star because it's required.

Two issues: 1) When I was employed, and claims were submitted, certain ones would repeatedly be denied and I would have to submit the receipts (always the same doctor and the same medication prescribed by a different doctor and obtain at Rite-Aid Pharmacy). I had been seeing this doctor for a number of years and every time they questioned his submission. 2) Now I am on COBRA, being handled through them, and I paid the premium payments electronically (combined February & March, separate payment for April). I had to wait until I finally received the severance from my former employer in order to afford the payments. The money was removed immediately from my banking accounts but they still don't show the premiums as paid. They stated it takes a 5-7 business days to process, yet my money was deducted immediately and every other company I pay electronically credits the payment the same day.