WageWorks Reviews

If I could give zero or negative stars I would. What a horrible experience. Good luck if you ever need them to resolve an issue. Aside from giving them 8 different identifiers (which still took them 10 minutes to identify me), it takes a very long time to remotely get close to a resolution for your problem. Called to see why the transaction placed on a pharmacy website for FSA eligible items was not processed as it said invalid payment on the website. The first "customer service representative" knew nothing and hung up on me when I asked to speak with someone else. The second "customer service representative" put me on hold about 5 times and did not know what CVS or Walgreens were. She informed me my transaction was denied because the merchant was "not an approved merchant" for FSA eligible OTC items.

I've had the unfortunate experience of dealing with WageWorks for months because my company - New Avon - does not allow an opt out. Long story short: They take their money from my paycheck on a direct deposit, pretax basis. Yet, every so often - seemingly at random - they deny receiving the funds. Despite me being able to show them (on my paystub, etc.) that they have received the funds, they deny having received them and it is then incumbent on me to prove that they have them. This usually takes several months and hour after hour of phone calls. I advise anyone in a similar situation to cut to the chase and take them to small claims court. They have absolutely no interest in rectifying the situation and their customer service is a nightmare. Prior complaints that the people do not speak adequate English are absolutely correct in my experience.

WageWorks is one of the worst organizations I've ever had to deal with. Most of their customer service agents barely speak English and provide inaccurate information. I called and they told me that my ~$200 that I added to my Metro card would transfer to my new card when I initiated the process via SmartTrip. After weeks this didn't happen, I called in, and was told the transfer had gone through and to call SmartTrip. I called SmartTrip and was told they hadn't received a transfer and to call WageWorks again.

If you can avoid doing business with this company it will save you a lot of frustration and money. Wage Works was selected by our employer so we have had no choice in our FSA provider. We have chosen to eliminate the option altogether because it's just not worth the aggravation and the amount of money lost is more than any tax money benefit. Trying to get WW to accept any medical service for reimbursement takes nothing short of an act of Congress. When I try to use the Wage Works card at the medical office it is almost always denied so we end up paying out of pocket on the spot. When we attempt to get reimbursed from our own funds that they have sitting in our account they require documentation over and over again and routinely deny funds. It is absolutely insane what they make you do to get your money back from expenses that are predetermined to be covered.

Do not do business with this company ever. They took over from our old FSA administrator and it has been an expensive and horrible nightmare. Their documentation rules make it almost impossible to be reimbursed. They refused to pay on any of the claims submitted because my provider does not create the document they require. I had over $1,200 in my 2017 account because they refused every claim I submitted. When I finally got them to accept a $650 claim they shorted me $350 with the excuse that my account was overpaid! They are counting the claims they have not reimbursed me 1 penny for as paid from my account. There is still $900.00 in the account plus $2,500 for 2018. And guess who gets to keep the unreimbursed money - they do.

I have never experienced a vendor with such poor customer service. I understand it is the trend for customers to help themselves on vendor's websites but WageWorks has one of the most user unfriendly site I have experienced. And their customer service employees must be treated terribly to justify some poor service. They are also an accounting nightmare. Reports required to reconcile our bank account are not available. We have to generate a canned report with too many fields and not enough information and end up guessing what charge should be posted to individual employees. Please reconsider using this vendor. I am replacing them as soon as I can.

I retired from my job of 14 years. I initially worked with 24HourFlex regarding my Cobra coverage which worked without a hitch…a very professional company. While under 24HourFlex, to make bookkeeping easier for me, I paid my insurance premium off up to my coverage period ending April 2018. This year (2018), I received mail from WageWorks saying that they were now the benefits coordinator for my Cobra. I then proceed to receive bills for my coverage. I paid the first bill thinking that maybe my math was off but then got a second bill the next month. Apparently, when taking over my account, WageWorks didn't think that it was relevant that they do any accounting. Why should they consider an account credit? It was as if my earlier payments were null and void.

During open enrollment 2017, I called WageWorks since I was leaving town for the holidays and wanted to confirm when open enrollment paperwork would be mailed out, WageWorks customer service stated open enrollment for employer was already closed. I questioned this since I never received any notification about open enrollment, last year's paperwork arrived around late Nov/early Dec timeframe for the upcoming year. WageWorks customer service stated if there are no changes available then they don't send any documentation during the open enrollment period, and then she stressed again that the period was already closed for changes.

I have been a business owner for 16 years. I have never dealt with a company so lacking in honesty and efficiency as WageWorks. I have been trying to assist an employee in getting his 2017 FSA reimbursement. After sitting on hold for 45 minutes, I was disconnected! I called back and was on hold another 50 minutes. WageWorks confirmed that the check they sent to the employee was returned to them and not cashed. Despite several reassurances (it would be in his account last Thurs - didn`t happen; it will be in his account today - it was over $400 short!). This company should not be trusted with people's money!!!

I retired from The Gas Company in May 2017. I received an early retirement package after working for them for 37 years. They offered me medical and dental benefits for $130,000 which included my unused vacation, holiday credits etc. etc. This would save me $250/mo. for my lifetime, paying for my medical benefits with the credit card they gave me. Sounded good as I was more than ready to leave the Gas Company as management continued to deteriorate and it was no longer a nice place to work.

I was notified I was being laid off on 1/11. My employer offered an agreement that would give me 4 weeks of severance pay and 4 months of health benefits at the same price I was paying while employed (about $59 a month). When I went to pick up prescriptions on 2/2, I was told my insurance wasn't active. I am an insulin dependent diabetic and a 2 time cancer survivor. The medications I immediately needed totaled almost $1000. I cannot afford that, especially not after unexpectedly losing my job. After several calls I learned that the "process" was that my employer would send a file to WageWorks and "within 2 weeks" I'd get something in the mail to pay my premium and them have benefits. When I hadn't received anything in 2 weeks I called WageWorks and was told that my election notice was printing and that I should receive it in "24 to 72 business hours."

Your claim is very easily denied and without any notification for the denial. This is bad because you can miss your claim period this way. Also, the instructions for the claim period is very hazy. I lost 500$ to these scam artists because of this. Be VERY careful with these people, they'll happily take your money but very unwillingly to give it back.

I've been using WageWorks for years because my employers have provided no other option. I worked for a company for 3 years. When I switched jobs, my Wageworks account is still registered to my old company and they apparently have no way to switch my profile to my new company, although they are actually dealing with my new company! I can't log in and do anything myself because the online profile is still set up for a company where I haven't worked in 4 years. The people who answer the phone barely speak English. I have had to hang up on several occasions and re-dial just to get someone who I can understand. Their training seems to consist of reading from a script and apologizing for the staggering incompetence of this company.

I enrolled in an WageWorks FSA for healthcare through my employer. They deduct an amount of money each paycheck in pre-tax dollars. Not only does it reduce my taxable income by $2000 every year but I can use it for eyeglasses, co-pays for acupuncture, dental work, hospital bills, RX's etc using money earned and never taxed. It’s like a 20% discount. Sounds great right? I began to have trouble submitting receipts in the 2016 year plan. I was hospitalized in Nov 2016. In March of 2017 the hospital sent me a bill for about $990. I paid it with my WageWorks card at the hospital. I scanned my receipt along with the bill and it was denied. They wanted more information on the services provided. I scanned the original $92,000 bill. They denied it again.

The wizard (on the WageWorks site) to set up the parking benefit had the wrong garage owner but correct address. My payment was remitted to the wrong garage. So WageWorks answer = pay out of pocket so essentially pay double for parking. Also, it was for me to contact the other garage and get this sorted out with them so they could get my money back to WageWorks. Customer service tier one pulled the old "I am a supervisor" act on me and then let me sit for 10 minutes to return to restate that all the "managers" were in meetings. This is not a benefit.

I signed up per my company plan for commuter benefits. Now I want to opt out, but they are going to continue siphoning money from my paycheck for the rest of this month and next month. I won't be using public commute anymore so I'm just going to lose all that money. Customer service representative didn't help. Just kept repeating like a robot, "file for reimbursement when you use public transit before you leave current employer". I can't file for reimbursement because I am not going to use public commute anymore, that's the reason why I want to opt out!!!

My company switched to WageWorks as of 1/2018 for payment using the High Deductible Savings Account funds. My $18,000 from my former account was withdrawn on 12/31/2017 and mysteriously disappeared. With the former plan, the claims submitted to my BCBS insurance automatically appeared in the HDSA portal for payment. NO SUCH LUCK with this group. You have to set up every single claim yourself - more wasted time. We were also told if you elected during the Open Enrollment period to have the old HDSA account rolled over automatically to WageWorks there would be no service fees. Guess what??? One month in & they have already slapped my account with a $2 monthly service fee!!! And claims processing takes FOREVER.

It's been 2 months and they keep giving me excuses. I have accumulated a big amount of credit because I thought I had lost my card so I never used it - but only received a notice of my credit recently, when I've already left the company. Now I have a month left to resolve this but they refuse to reimburse my out-of-pocket expenses. I always get a call center representative who is just a messenger. They just won't pay me back - very very bad service. I hope companies don't work with them anymore, for the sake of employees.

WageWorks manages my wife Cobra account and our HSA. Last month (January) I tried closing the HSA account and they still haven't processed it while collecting management fees for February. Last year we had terrible experience with them paying our insurer Cobra payments. Additionally they gave us the wrong premium amount. We had to back pay several months to keep our insurance. The service is absolutely terrible.

WageWorks has taken my money for January and February 2018 premiums. They tell me I haven't made these payments - I have the canceled checks and their website shows I've paid thru 2/28/18. Nevertheless they canceled my COBRA coverage effective 1/1/18. I didn't realize there were so many issues with WageWorks until I started seeing all these complaints on the Internet. If there is interest in pursuing a class action lawsuit, please email me at **. This is nuts and constitutes fraud and theft. What is WageWorks doing with our money?

WageWorks somehow messed up the connection to my company's payroll, and now the deposits for my transit expenses can't be put into my benefits account. As a result, I'm also losing the company match that I'd get because it doesn't show any FSA contributions. Even more, they've taken away the option on the Website for me to even specify future contributions. This all started when I got an email that something was up with my account, but when I called to ask about it, the response was "everything looks fine." Months later, I'm losing hundreds of dollars, and my company's HR department can't get answers from them, either. Absolutely disgraceful.

WageWorks has got to be the most frustrating company to deal with. I agree with some of the other people who have stated that they purposely deny claims in order to hold on to your money to earn interest. I submitted a $25 claim for an eye exam - Denied. I have submitted four times the information that I have from the eye doctor/receipt etc and from VSP the eye insurance and they keep denying this claim. I have now have another $25 claim for a copay on glasses and you guessed it... denied. This people need to be sued and put out of business.

I am very dissatisfied with my WageWorks experience. I have had my card through work for two years. I always get audited with me having 40+ charges this last year and 30+ of them have been audited with needing very specific receipts that often the providers can't give me. This is not what the law states is necessary. They are holding my own money from me and I don't appreciate the hoops I have to jump through on a regular basis. They audited ALL my VA medication payments and it is almost impossible to get the receipt they want from the VA. But it shows it comes from the VA and the amount paid as well as that it is for medications...but they want more than that!

I have been on COBRA Insurance since my brain cancer diagnosis in July 2016. I was paying my very high premiums with no problem until we got to the end of Dec 2017, when my company supported plan with United Healthcare was set to be terminated. However, I filed for a six-month continuation of coverage with the State of Texas and had just paid my first premium for that extension when the wheels fell off the wagon! I was set to see one of my Oncologists in early January 2018 when I got a phone call from the lady that handles the insurance billings to notify me that she was told my insurance had been TERMINATED! Initially, I didn't think about it until I went on to their website to plan for the next payment when I noticed that something had changed on my payment website.

Wage Works has too taken money directly out of my paychecks without warning twice for the unsavory Commuter Program. The way that they did it was abnormal for them: 1) They took money out ($510- $255 for metro parking and $255 for metro fares) on 12/11 after I signed up for it a few days prior to that. According to their reps, they are supposed to do it within the same benefit month (Jan 2018). Since it was not yet January, I was confused by how early they deducted my money. 2) I cancelled immediately afterwards and also put in a ticket, along with multiple phone calls. Shockingly enough, WageWorks still deducted the money again for that same amount ($510). When I called, they claimed that money is normally taken out on a bi-weekly basis. 3) That whole time, my metro card was never loaded up. In fact, I reported it lost and stolen, when money was deducted the second time.

FSA Benefits - I have called THREE times, the last time on hold for over 30 minutes, and THIS call? I'm at 32 minutes and counting. All I need is A COPY OF THE EMAIL STATEMENT FOR MY MANAGER FOR THE MONTH OF FEBRUARY. The first rep said "Oh yes, I'll sent that to him right away." She sent to him again the MARCH reminder. I had (CLEARLY) asked for FEBRUARY. The second rep, after 30 minutes, told me simply "I cannot send that to him. I do not have the authority." (Wait a second ~ aren't you a "customer service" rep!) I was in a rush to leave and could not pursue this further.

In 2015, I paid $11.00 towards my PCP copay using my WageWorks debit card. In 2016, did not I enroll in their services because I felt that is was too costly and I am a post-graduate with student loans. However, in 2017, I was diagnosed with several medical issues and felt that a flex account could help offset the copays and Rx expenses. Unbeknownst to me, WageWorks had suspended my usage of the card since 2015 because they claimed to have covered an $11.00 office visit with funds that came from an account which only covered dental and vision.

This is operated out of India. When you try to call customer service, you can only speak with individuals with very broken English and don't use the correct verbiage to help their customers. RIDICULOUS. I wouldn't recommend this fly by night operation to anyone.

My company just enrolled with WageWorks and what a disappointment with their service. I have submitted several receipts from my dental office and still not sufficient. It has codes of service, amounts, date, etc. Now I called them again, WageWorks is now asking for an EOB. I called the dental office and they don't have that so now I have to call MetLife to provide to me so I can upload to WageWorks website. I am spending way too much time on this versus them resolving this issue. It is my money and I am having to jump through hoops. This is totally frustrating and I am very dissatisfied with their service. Wished we had ADP again, they were so much more efficient!!! So as much time I am spending getting more paperwork for them to review, they should be paying me for my time and aggravation causing me!!!

This company is a disgrace. We have to call almost every month for some mistake they make on our account. Today when we called and said that their website was down, the guy said, "Oh well wait a few hours maybe they will fix it." If you are considering using this company for your benefits handling, DON'T.

Wageworks has proven to be incompetent in handling my employee benefit payments. There have been numerous errors over the last 8 months. Customer service agents tell me one thing, then that proves to be incorrect & talking to a supervisor requires an Act of Congress.

My husband works for a great company but their HR department was asleep at the wheel when they chose WageWorks to be their FSA provider. WageWorks single focus is to make it as hard as possible for clients to spend their money on health related items, hoping you'll give up and forfeit unused funds to them. Verifying a $30 co-pay by submitting the receipt from my doctor's office is not worth the brain damage and the one time I paid out of pocket and requested reimbursement the claim was 'lost'.

Trying to close out funds in my flex account for 2017, I submit claims and post adjudication. They use terms like "To Overpay" or "Paid back to account" as disposition. I don't know what these things mean. It doesn't make any sense to me with this type of account. It's either paid or not paid... There is no explanation on the website and their help text doesn't show anything. There is also no online or email support so, I called their 800#, also no help. 10 minutes to authenticate who I am, then infinite hold while the rep tries to figure out what's going on.

Employees don't read submitted documents -- in my case a letter from insurance company documenting. This happens every year. Totally un-responsive company - why did Chrysler choose them!!!! I attempted to attach the photo documentation of my insurance companies receipt for services - but your website did not allow me.

This is the worst run company! I have their commuter benefit card. My employer automatically debits my paycheck and sends it to WageWorks to pay for monthly parking. For two months they have not paid the bill. WageWorks refuses to send me a statement, and only will tell me that the checks are to be voided. Meanwhile the parking lot company shows me two months past due. Talking to the Call Center is fruitless and they refuse to escalate the issue.

I would not entrust my dead dog to this godforsaken company. On Saturday, I accidentally pushed a button on the phone while I was checking my balance. The button ordered a new card. The next prompt stated "Press 1 to confirm that you want to make this change." Realizing my mistake, I pressed nothing and hung up. Still I got an e-mail stating that my card was being closed and that a new one would be issued. I sent an e-mail to their support place and they did not respond, though they promised to within a business day. My request was to leave my current card activated and not have my card replaced.

I tried to check my premium amount for payment at the end of the month, but when I tried to log in I got an error message that said my coverage had been canceled and the account inactive. I called Blue Cross Blue Shield and confirmed that my coverage is active. I was approved in November 2017 for an extension due to Social Security disability approval. Now I'm going to have to fight to get it fixed, I went through this last year when insurance carrier changed. I have multiple health issues that require constantly going to several different physicians and will most likely have to cancel appointments. This is the worst company ever to deal with in customer service. Nobody knows what they're doing... Beware!!!

My husband and I paid COBRA premiums for our son. 12/1/17. On 12/15 WageWorks still had not forwarded status to BCBS. Rep from BCBS was kind enough to contact them, but we received only conflicting answers from different employees. We asked to speak with manager, and after holding for over an hour we spoke with one. We paid second premium 12/16/17 which would cover him through 1/31/18. Check posted 12/22/17. When trying to resubmit claim for services on 12/1/17, he was informed by Dr.’s office that they called to verify insurance, they were informed that he has no coverage. I called WageWorks 1/15/18, they are closed, but after entering his information the message states his insurance is active, yet BCBS doesn’t have that information. WageWorks is fraudulent. They take money, but do not provide service. We have paid total of 1174.00, but WageWorks hasn’t paid for any services.

WageWorks is Perhaps the most poorly operated business I have ever had the misfortune to have to work with. I continually have to obtain a temporary password and confirm that I am using the one and only computer and then they promise I won't have to do it again. Yet every time I try to log in I have go through the process again. The customer care agents and the supervisors don't even seem to have any real idea about what they are doing. The website is completely screwed up, so much so that you shouldn't trust the website information. Download your account information in .xls format to possibly get clear information. I can't understand why any company would use this company. A nutless monkey could do a better job.

My healthcare coverage expired 12/31/17. On 1/9/18 discovered that Wageworks had not notified the insurance company and I was still listed as having "active" coverage with the company (which was incorrect). Because of this lack of notification to the insurance company, Express Scripts received an ordered, checked for my insurance coverage, saw that I had insurance (which I did not) and sent the medication to me with a bill.

This company is despicable! I put MY money into a healthcare FSA every paycheck. Yet when I use my account to pay my medical expenses they treat it like it's THEIR money. Constantly denying claims from doctors and hospitals and healthcare facilities. Places that I have used for years. But these criminals deny the claims and force me to jump through hoops to get the necessary "additional" documentation, scan it, upload it, and attach it to their email. All of this just so I can use my own freaking money to pay the bills for which this account exists in the first place. They constantly hide behind "IRS regulations" as their excuse, which is a bunch of ** er, garbage. I've checked. Yes, there are IRS regulations. But not to the extent that these guys claim. They just want to keep their grubby corporate hands on my money for as long as possible.

I have been trying to get things cleared up since October with this company. Numerous emails and numerous phone calls. When I email, they tell me to call as it is a complex issue, however, no one can explain why it is so complex. According to them I have $368 to put towards claims yet... but they deny my claims. No one tells me what they really need and everyone I talk to seemed confused. Just before New Year's, I talked with an Isabel who seemed to see why I was so frustrated as she saw the email trails and conversations. She said she would get to the bottom of it.... and would call me by Jan. 4-5. Didn't happen. Again I get an email reply that this is such a complex issue and that I need to call. Ridiculous... totally ridiculous and a waste of my time. Who is above these people? Does anyone care at WageWorks?

Every year we get a new Orange Card through WageWorks. Every year we call the 800 number to activate it. Every year, there's a problem. This year, we activated the account per usual. The pharmacy told us card wasn't activated. We go home, make the call to activate. We're told everything is set. We return to the pharmacy. The card still doesn't work. You'd think that a 42 minute phone call to WageWorks Customer Service would have remedied the situation - but no. You would be wrong. The agents on the line repeatedly & rudely asked every question we'd already answered electronically before they picked up. OK. That's a database issue. We provide the information. They ask for more security information - again, rudely. Fine, they have to be careful. But they don't have to be rude.

We attempted to call to find out why we couldn't register our card. We kept get a recording that we were not a registered user. We were on hold for over 50 minutes only to get someone we could not understand. I asked what country I had reached and I was told that could not be disclosed. I asked to be transferred to the US and I was told that was not permitted. I asked for the representative's name and I was told that was not permitted. I was put on hold for 50 minutes and we went through the same game again. I never found out why we are not registered users, where I was calling to, who I was speaking to, how to remedy the problem. Human Resources does not seem to want to do anything to assist with these issues.

I submitted a claim in January 1017 for a dental co-pay, complete with the dentist's invoice which stated very clearly what the charge was for. They denied the claim stating that they need to know what the charge was for. Either they don't have a person who can read on staff or whoever looks at dental claims has no clue as to what "topical application of fluoride varnish" means. Eventually after a year I asked them to take the "missing" receipt money out of my next refund. They refused to do that.

This company is a joke! You aren’t allowed to pay your bills on time if you need to drop coverage due to increase in rates which they don’t notify you of. Customer service is rude and doesn’t care nor wants to help you with any problem. When you ask their names they try not to give you any information! My advice don’t deal with this company if you don’t have to.

Trying to retrieve my healthcare reimbursement. As I write I have been on the phone, mostly on hold for 35 min, These people are the biggest PIA that I ever had to deal with. They refuse to return reject manual claims for copies of the claims, The two associates I have spoken with speak English that I can only understand 25% of what they say. Manager refuses to give me his last name (he has mine) for me to file a complaint with the governing state agency. Thank God I am semi-retired and will not have to deal with them after this year.

I elected $2600 for 2017 because I knew I would be having surgery that year for complications from a mastectomy. At my pre surgery visit to Dr., they asked for payment and I give them my Wageworks card. Declined. I pay out of pocket and later find out that they had put 2018 election of $1000 on 2017 account and erased the $2600. Since I had already spent $1063 in 2017, my card showed a negative balance of $63. Got that fixed, then sent in a reimbursement form for my out of pocket expenses. It was denied saying this was elective surgery. Customer service is incompetent. My insurance paid their part. This surgery must be covered per the women’s cancer act. And wageworks is breaking the law by denying my claim for reimbursement. This is MY money. I’m getting a lawyer.

Retired electric employee. My company uses WageWorks to reimburse insurance premiums. I sent in documents to verify payment of premium. Company rep. confirms that I sent in three documents. Claim request, insurance premium statement and proof of premium payment was mailed. But, company rep. says the proof of payment was not sent. She will not say what third document is, just keeps repeating no proof of payment. She will not ask claims dept. and supervisor says that they [customer service] cannot ask claims dept. to look into problem. Never heard of such nonsense.

I paid my premiums for three months, after being laid off from my job. I NEVER had any coverage through this SCAM company! I spent hours upon hours on the phone with unprofessional, untrained, and basically non-caring people who answered the phones. I can't even call them customer service reps... THERE SHOULD BE A CLASS ACTION LAWSUIT AGAINST THIS COMPANY! They take your money, provide NO coverage for the money you paid for premiums, and then tell you there is NO management to talk to, when you have issues!!! This company is a fraud!!!

Card was suspended in Nov 2017. Required documentation for charges from July...one from a hospital and one from my primary care doctor. All previous claims from these two providers were paid without request for additional documentation. Balance available on my card when suspended was $35. I believe this is by design. They wait until you have a small balance to make you jump through hoops knowing that most of us will give up. Try to talk to any of their service reps? Good luck finding one who can understand you. It's a scam organization in so many ways. Love to see their financials. Suspect they “keep” a significant amount of our money by hiding behind IRS regulations. For example...I have to have a prescription for over the counter (IRS allowed) items. That requires a prescription from the doctor (added $) and then more $ to cover the pharmacists markups. Everybody gets in on the scammm with you and I paying the freight.

This company is despicable! It took multiple phone calls and repeatedly uploading of documents to finally validate a $30 dollar charge and prevent suspension of my account. As soon as I accomplished that, I got a voicemail to inform me of a 5 dollar charge from April that needs validation to avoid freezing my account! A validation 8 months later?! It feels like they go into overtime to try to create ways to freeze my account so that I can't use my remaining balance! It's organized crime!

I called WageWorks on 12/21/17, I was on the phone with the rep for over 20 minutes and she could not assist me. I repeated my company's name 7 names and spelled it 4 times very slowly using words associated with the corresponding letters in my company's name. It was only 7 letters! I asked for another associate. She refused to transfer for me. After she finally got me pulled up she started telling me information such as once I submit my claim from my doctor I will be reimbursed within 2-5 business days.

Cobra participant - Terrible company. You get threatening letters big you are short on your payment, by accident. Was short a mere 8.00 for eye coverage. Got the letter 13 days after it was dated that it was sent. Rep blamed it on the postal service. Postal service delivers in a very timely manner. Wage Works would like to drop me, and if I was out a few days it may have been too late to send the money... Says they sent 12/6. I received it 12/19.

I am sharing my WageWorks experience in NYC. I am using Wageworks since 1 year and it has been pretty bad so far. This card is not compatible with numerous metro stations kiosks in NYC. For some reason, the WageWorks card gets blocked right away and calling them is always long and inefficient. So, I basically end up paying my commuter's metro fares with my credit card and then ask for a refund to WageWorks. Is this efficiency? The main problem is that WageWorks cards are easily blocked. Once this happens, you call them to unblock it, then submit by fax the refund form with proof of payment with another card, then they respond and issue the refund and deduct the same amount in the WageWorks card (2 days). This system is so bad that I am even surprised that it did not fail yet! The waste of time and being late at work because of this efficiency is beyond what someone can imagine! Awful.

This is a flexible FSA, and they are God awful! ANYTHING over $30.00 requires receipts. I had a freaking by-pass stint put in and they asked my Doc for an cyclopedia of stuff! They say it's all according to government rules but I don't believe their **! They put the work on the customer to go snorkel for paperwork. I talk to the freaking archdiocese and of course it's all news to them. They are the worst; run to your HR Department and tell them if the Benny card salespeople come by, to throw their salespeople out on the a$$!!!

I have had multiple FSA accounts in the past with other companies with NO problem. This is the WORST company I have ever dealt with. No matter what you send them they need more. Everyone knows getting radiological tests or glasses is only being done for fun. SARCASM!

They took over 500.00 from my paycheck for 'pre-tax' commute dollars - the cards they sent did not work and they did not care, stated they will be keeping my money and as they are all in India there is nothing that can be done about it. Stay Away - they are out to steal your money.

I would not recommend this company to any employer. A few weeks ago a rep hung up on me when I asked to speak to a manager. I was told by 2 reps today that they could not connect me with a manager. They were outside of the 30 day timeline to notify me of my COBRA rights. I paid the November premiums and they did not when I told them they acted as if they did not care. The Rep last week told me I could elect online, and the COBRA letter itself said I could elect online and recommends to elect online to speed up the process.

This is a company that has no idea what they are doing. I signed up for a monthly commuter card and they guarantee that it's going to be delivered by the start of the first benefit month. The pass showed up ten days late so I had to buy another pass. I had to fill out more paperwork and show receipt to get reimbursed. They then tell me that a new pass will be sent for the next month in time. Once again, pass never showed so I bought another pass. I then talk to an employee at WageWorks who tells me they can't reimburse me for this one which I still have no idea why. At that point, I tell them take me off their service. I'm actually losing money by working with them. Incompetent, not worth the headache.

My former employer uses WageWorks to manage COBRA. I submitted payments according to the due dates listed on my account in their customer portal - Current Payment Due Date. However, the dates they listed were wrong, rendering my medical accounts inactive. Customer service was very unhelpful in resolving the issue, and even denied my request to file a complaint/issue. This impeded my ability to see my doctor as scheduled. Borderline fraudulent practices.

They took $242 out of my paycheck for my monthly commuter card and they never sent it. I called. I spoke to someone in India and he didn't care, he told me they never took the money out of my check even though I was staring at the deduction. Then he told me they did take the money, but can’t sends me the cards. He then told me they did send the cards, but when I asked him for proof he told me that he couldn't give me proof of email confirmation, tracking number, or the date and screenshot of the order being placed. This has happened to me twice with WageWorks and I no longer want to work with them, if someone knows a competitor for up to $250 for unlimited pre-taxed Bennett transit cards in NYC please let me know.

Worst customer experience I've ever experienced. Denied three times for a simple Commuter Benefit reimbursement. I received a letter denying me for a fourth time that I didn't even submit. This company rips you off by being inept. Don't give them any personal information or access to your account. Truly awful.

If you are considering contributing to your WageWorks (WW) Flexible Spending Account, I highly suggest that you reconsider. In my experience, I have dealt with more complications and limitations than overall benefits with this service. Here are just a few examples: More often than not, WW will request receipts for transactions that my health care providers have already verified with WW by submitting documentation on my behalf. There are very limited expenses that automatically qualify as eligible expenses. Rest assured, however, that your money can be spent on overpriced items in the Flexible Spending Account store!

I have had to reach out to customer service many times and it is clear that calls are sourced out. Everyone I have talked to while being friendly, they are frustrated because they are unable to find a solution. I have a HSA to pay my final 2 months. Incredibly WageWorks doesn't allow me to pay this way! They only accept checks, money orders, and direct bank withdrawals. How can that be? Every company me, my family and friends have a HSA card to access their funds! I would like to believe that this practice is illegal.

I logged onto my WageWorks account page to pay my December premiums. The amounts shown are the same amounts I have always paid. When I hit "pay premium", it totals the premiums to a different, substantially higher amount. I called WageWorks and I was told that my premiums have gone up as of 11/15 but they haven't yet had time to update their website or bother to inform me by correspondence that my premiums have gone up. I can't run the risk of losing coverage, so I have to pay the higher amount without having received any notice or explanation of the increased premiums. Outrageous.

After working 35 years at the same company, we were all laid off but some Grandfathered in for a monthly reimbursement on a percentage of the medical insurance, which is given back every three months around the 17th of that month. At the end of 2016 after being reimbursed by Benefit Concepts for two years, which was a great company and always paid out on the due date, the reimbursement was moved to WageWorks in 2017. Still no reimbursement and it's the 24th... Don't they realize that this money is mine and not theirs. I guess they hang on to everyone's money, earn the interest from it, then maybe if you are lucky you'll get it by the end of the due month... I guess I have a job for the rest of my life chasing and waiting every three months. :(

Cobra coverage - I'm paid until Dec 31, 2017 and they keep telling United Health Care I'm only paid through Sept 30!!! United Health Care won't pay claims until Wage Suckers corrects the wrong information they keep providing. Calls to the NON-customer service for WageWorks are ignored, placed on hold forever and they say it their system to report old information. THEY ARE NOTHING BUT THIEVES!!!

I called WageWorks on Oct. 2nd to cancel my COBRA benefits. I was acquiring insurance on my own that was more reasonable. I wanted to have it become effective as soon as possible but needed funds reimbursed in order to do so. I was told it would be 7-14 days to get my refund the first time I called. I was told that someone would call me with a status update. So I called the other insurance company and told them I couldn't start my coverage until I received the check or until I received my monthly check. We decided to make my new insurance effective on October 18th to make sure I had the funds to cover still believing I was getting the refund. I called again to confirm and asked for a callback with a status. No callback. I was told on that call that it sometimes takes 30 days for the process to go through.

Tomorrow will be my 6th time trying to get them to pay 3 legitimate claims. Huge hassle. Who has this kind of time? It is a series of mistakes on their part and they could give a rip. Most everyone you speak with you cannot understand. It has consistently gotten worse and worse over the years. I am giving it one more year and if there is no improvement, I am also not signing up next year. The tax break is totally not worth this kind of frustration and aggravation.

I had only used my card once for a dental visit this year 2017 and my balance was significantly lowered leaving only a balance of $12.63 and they could not explain where the rest of my money had gone to. Instead they tried to tell me that the rest of my balance went towards a transaction in 2016! WHAT!!!! I, of course, asked for a supervisor to no avail and kept putting me on hold for 2-3 minutes at a time. And after holding for almost 1 hour and a half, I said a few choice words and hung up. This company collects from us every pay period and has yet to reflect the correct balance and they sent me an email saying that my card would be cancelled because they needed another detailed receipt from my dentist to which they had already received. This company sucks and is not even registered with the Better Business Bureau. They are a criminal franchise and needs to be shut down. DON'T USE THIS COMPANY!!!!

Over the year they have gotten worse and worse. It is so hard to get paid fast of your own money (health/dependent). Their customer service sucks, and when you ask them for additional help from a supervisor/manager they refuse. Their call center wherever it is has some very bad employees who have no idea how to communicate in English. It is just so bad that companies don’t offer choices for this service.

Never received the extended benefit coverage packet until AFTER my coverage expired. The packet they sent referenced the wrong employer. Thankfully once I logged in online, they had the correct medical plans to extend. However, they wouldn't allow me to cancel or waive coverage for Vision and I discovered I wasn't allowed to remove anyone's coverage from my account over the age of 18, without THEIR permission (i.e. the person being removed), even though I was the one paying for their coverage. I didn't need to do this, but thought it strange. People over the phone were very unhelpful.

I have never seen anything so ridiculous in my life. My company previously used PayFlex for HSA reimbursements. Piece of cake. The company recently switched to WageWorks. I logged in today to apply for reimbursement of about 25 individual medical expenses. I quickly realized that you can only do ONE reimbursement at a time and only scan ONE receipt at a time if you want to use their online system. PayFlex allowed for one big PDF of multiple receipts and upload of multiple line items with said receipt. Not this piece of garbage. How ridiculous.

I called WageWorks today to find out about eligible dependents and was given two different answers. The first person could barely speak English and her answer was "affirmative". When I called my HR Benefits department, they told me to call WageWorks again and speak to a supervisor. The supervisor gave me a different answer. When I asked the supervisor if she could see where I had called earlier she said she could but that the conversation had not been noted. Of course not. Lousy customer service!

Since my company's ADP switched administration of its Flexible Spending Accounts to WageWorks, the service level has tanked. I have been unable to use my debit/credit card for 6 months now, essentially because $12 and $25 co-pays are being questioned, and attempts to resubmit invoices are being rejected. I have gone so far as to call the help support line with the intention of simply paying the amounts being challenged in order to free up my remaining $2,000 balance. However, their 800 number takes the call offshore to call-takers who struggle with English and only have a rudimentary understanding of the process. This is horrible! I am probably done with the bother of having an FSA account going forward.

WageWorks acts like its 1999?! I have to fax over receipts from my medical expenses? Seriously? Fax? Who uses fax machines anymore? A signed receipt for a bill is not sufficient. You have to have an itemized invoice from the doctor?! Good grief. Not doing this again this year. Don't waste your time. And they send you these cryptic emails that don't explain anything. "If you don't give us these receipts, we're going to cancel your account." Wait... Wha?

I used this service under the assumption that it's a legitimate company. The people working here are holding $1,000 of my flex money saying that I need to submit receipts. My documents were all denied. Got sick had to pay for doctor, Co-pay medication and over counter out of my own pocket. The documents given to WageWorks is what I received from doctors, dentist, eye doctor.

Each year Choice Strategies tries over and over to deny my orthodontist claims. They clearly make their money by taking advantage of people who don’t keep track of their account or get tired of the endless excuses to deny. It is braces. This is why I put the money there. Just pay the damn bill. Seriously, what is your problem?

I don't think they are capable of validating a single medical expense for the spending card without submitting the same documentation multiple times. Doesn't matter if it's from your doctor's office that you've been using for years and already submitted documentation for multiple times. I'm not knocking their staff. I'm sure they receive no training, and it's a transition job until they find something better. I'm not sure I am going to have any money taken out next year. They make it extremely difficult to use your card.

I called to find out how to file a claim. "Alvin" told me this: "We are not taking online claims, you have to mail it." After several minutes, could not tell me the address. I asked where I could find a claim form, he said online. I said I'm online on your website and I don't see a form. He said, "We are updating our systems." OK so where is the claim form? "Online". So they take your money, no problem but there is NO WAY to file a claim and get reimbursed for health charges. This should be illegal.

When I initially signed up for COBRA, they said that they never received my paperwork. I mailed the paperwork and my payments for September and October at the same time. They go to two different addresses. They got the payment and cashed the check without a problem, however they never informed me that they did not receive my paperwork and my coverage was canceled. I only became suspicious two months later when I never received my payment coupons. I then had to go through the process of appealing the cancellation. That took from November to February the following year to resolve. After several phone calls and having to get BC/BS involved I finally had insurance. All along I am paying for the health insurance and not being able to use it because WageWorks did not inform BC/BS that my insurance was reinstated. I believe my paperwork got lost on somebody's desk. I hope I never have to deal with that company again.

KISS YOUR FSA MONEY GOODBYE with WageWorks! This Company needs to be shut down and employees jailed for illegal misuse of consumer's healthcare money. A class action CRIMINAL lawsuit cannot happen fast enough!! Yes your FSA is suppose to be YOUR money and YES it is set aside for serious health expenses such as CANCER & DIABETES, but this company, that is located overseas, rejects claims and illegally freezes access to your account without reason! When you call to question be prepared to be connected to an underage 12 Year Old Child with poor language skills, who if you are lucky enough to understand, will yes you to death & tell you they are working on it... and then never call you back!

Horrible website. The most poorly designed (using the word design is a stretch) you will ever encounter. Written using language and organization foreign to normal people. Perhaps it makes sense from their internal company structure and culture but it is unbelievable confusing and unclear how to use it for any of the critical and basic functions it supports such as setting up and making payments and getting information. It looks to have been designed by software engineers to work for their perspective.

Worst company ever - DO NOT DO BUSINESS WITH THEM. Do not pay bills, lie, and give you the runaround on every bill. They want to hang on to YOUR money as long as they can. Their executives should be in Jail. If there are others out there that feel the same way - let's file a class action lawsuit.

I don't think I have to write anything more about the absolute worst experience that people get in dealing with the incompetent customer service agents (supervisors included) from this company whose only training seems to parroting the line "we apologize for the inconvenience" but not do anything to fix the issue. I used to have a Commuters Card account which has about $165 balance.

I have had many different FSA/HSA cards in the past and this one is by far the worst. They turned my FSA card off without any notice. They told me that they tried to email me for 90 days and I did not respond. Well you have my phone number and home address, don't you think that if you having being trying for 90 days with no response that maybe it's not going through. Send a letter via mail or pick up the phone and call. Nope no such thing! Now my card will be permanently off on Sept. 30th and I still have $300 to use of "MY" hard earned money for medical expense which I have right now to pay... and I can't because they have no way to speed up the process.

I called them when I didn't receive my commuter card for the month, they told me to just buy daily passes and wait to post to deliver my monthly card. I didn't receive it for the full month, I kept calling them and they said they will just reimburse me for out of pocket expense. At the end of month I filed for reimbursement and worst service they have. No one knows the rights to question. I have called them at least 20 times to get my one month reimbursement and in top I have to fill around 5 forms because they keep sending me wrong one. Just one of the worst customer service experience I ever had.

I am SHOCKED and disturbed that NYC does business with this organization. I am a retired NYC social worker. I had over $200 left on my WageWorks commuter card and WageWorks STOLE the money from me. THIS IS MONEY THAT WAS OUT OF MY POCKET on this card. They state that their policy is that if you don't use it in 6 months it's somehow THEIR money. HMMMM, I've never heard of anything like this. It's outrageous that this organization would steal from a city employee who made very little and devoted most of career to helping the city. What in the world is NYC doing working with an organization who thinks this is ok? NOTE TO WAGEWORKS MANAGEMENT - This money is MY money which was taken out of my paychecks. There is NO reason ever that you are entitled to this money. DISGUSTING.

WageWorks is a very poorly designed, poorly supported service that complicates matters more than it should. It achieves the opposite of transparency and ease of use. I am using it for commuter savings+parking programs only but it is extremely cumbersome to use. I have seen at other employment's much cleaner/clearer/intuitive services/interfaces/website that worked well and were easy to understand and maintain... not so much here. If I had a choice I would never choose this service for my employees. Hoping at some point HR departments will pay attention to generally poor ratings as well.

These guys are too aggressive and suspended my FSA card for not receiving $8.17 payment receipt for an often used blood test clinic! So embarrassing. Went to pick-up medicine at CVS and they said some issue for clearance, faxed receipts, etc. Took 48 hours to unfreeze card, it still did not work next day. The site claims wait for 24-48 hours to proceed. I had to waste at least 30 minutes to chase and get the copy of the receipt (finally got it). Who keeps the receipts for over 3 months? This is not 1940's... pathetic company! Can't a class action suit be started against this fraud organization or sue them for harassment? Any suggestions?

They audit almost every transaction that I use this account for. This requires calling the billing offices for every doctor, dentist, lab, etc. to get additional documentation to fax to these idiots. I could understand auditing a charge at Amazon or eBay but every time I go to the doctor or have lab work done...I'm fed up with their BS and will not renew it for next year. The little bit of savings is not worth the frustration.

Had WageWorks for 4 years now. The employees don't understand their own system. The only way to benefit from Wage Works is to figure out their system and explain it to the employees step by step. I think Wage Works is the number one worst company I have ever dealt with in my entire life. Every problem is a futile exercise in frustration and incompetence. Orders on the 10th, deposits on the 15th. Most of the employees don't know that, or they reverse it.

In my work experience, my claims have been processed by five benefits administrators. While some were slow, none have shown more blatant disregard of customer claims and stalled off payment longer than WageWorks. The WageWorks crooks do this purposefully to increase their profits. They exploit their customers using a policy of checking each charge for a reason to freeze use of their Bancorp Bank issued VISA. While they keep the customer away from his or her money, WageWorks can earn dividends by investing that money as if it were their own. This should be larceny and the WageWorks thieves should be in jail. Anyone can do a simple search on "WageWorks complaint" and find a thousand reasons to run instead of walk away from these scammers. The claims in each story are similar.

Before my retirement date, I was told (by WageWorks Customer Service) to wait until the following month to submit for parking reimbursement (the money shows available in my Wageworks account) but they now say they won't reimburse to anyone no longer employed. How much money do they keep that doesn't belong to them? I have now been told that they just keep the money and there's nothing I can do. This company is either very poorly run or a scam.

WageWorks is a joke! Starting in 2016, they have requested several times for proof of transactions for medical services. I provided requested info. Then, when I received the request for proof again maybe one or two were removed from list. They accept one, not the others? I've been keeping fax confirmations, each letter for proof of transactions along with proof of payment. The same ones I've been submitting started November 2016 and here it's the end of July 2017 and still can't get anywhere. I highly discourage anyone from using Wage Works!!

I retired in May of 2017, closed my Metro-North account. I have a refund due. Metro North sent Wage works: (my train account) 06/30/2017 Refund 06/2017 $479.72 ($479.72). 06/29/2017 Wage Funds 06/2017 $479.72. I have called many times and they will not refund my money. They say they are checking it… Metro North has done their part WageWorks has not. It's now 7-19-2017. Just spoke to Christopher and still no money... I guess they just keep it. I was told July 5, they will process. They lie, lie, lie... WageWorks, Metro North is fine…

WageWorks was the flex spending account company that was used through my old work place (HCA). Shortly after resigning from my position with the company I began receiving statements stating that my receipts that I had entered online were "denied". I had the option to try to resend and/or upload the receipts online or just pay the amount "in question" to WageWorks. I wrote them a check. Now, literally, a year later I am receiving an email from WageWorks saying I have more balances I need to pay off because the receipts I had uploaded were "denied" for whatever reason. I have no words. I am shocked companies like this can exist and potential mess up my (VERY GOOD credit score) by reporting this to the IRS if I don't pay them more money. Not sure what to do here.

Since March 2017, I have called WageWorks customer service over a dozen times seeking answers. In addition, I have emailed WageWorks on multiple occasions and I sent a FAX. I have $1,500 in a FSA and I am trying to obtain the method to access MY MONEY. Every rep I spoke with assured me that yes, I do have a FSA w/ $1,500.00 and I have until 30 Apr 2018 to utilize but not one of my correspondence attempts resulted in WageWorks providing me with specific directions to utilize MY money. After researching, I found that WageWorks has an Executive Escalation Team but guess what? WageWorks will not provide a means to contact them.

I'm really getting the run-a-round from WageWorks. I did not have any trouble at Benefit Concepts. First they couldn't read the paymeback claim form. I was not informed until I called. Then they said they needed a contract letter from UHC. I had to call to find out. Now you say that this letter can't find its way to the original claim docs? This whole scenario has consumed 3 months of wasted time and agita. Somebody should be fired for incompetence. I as most people I know, I do not have faxing capabilities. Your only email capabilities reside in Facebook. But you are unable to put this missing document with the original claim. Catch 22. Yes but the question is how can you do business w/o email. FAX is dead-didn't you get the memo? I can't even send this message to you quickly-I must use snail mail. Ridiculous in this day and age!!

I want to begin by explaining my situation. I have Stage IV colon cancer with metastatic disease to my liver, so my health insurance is a necessity to my survival. The reason for my review is the inefficient process and lack of knowledge of employees at WageWorks. I have been lied to due to either lack of training given to WageWorks employees or due to the fact that they really do not care which has been obvious through my whole experience.

My card has been suspended a total of 4 times now. Twice in 2016 and twice in 2017. They say it's because they don't have receipts. So now I can't use my card with my money on it because my school district decided to use this company. I guess it's because they were the cheapest. Hundreds of teachers have the same problem. I called to find out why my card was being denied all 4 times and the answer was the same each time. Receipts they need. Why don't they have them? They are lying and just interrupting people's lives. I am an insulin dependent diabetic and would appreciate dealing with a competent company. They have my current email address, but intentionally sends me emails about the card being denied to an email address that I haven't used in 20 years. This is a genuine complaint, not fake, have gone through this 4 times now and will have to go to the BBB next. I have already complained to my school district.

I seriously hate when I have to call customer service! I was trying to find out a simple answer and the NON-ENGLISH speaking agent, kept saying she will put me "on a brief 2-3 minute hold", and each time she'd come back, she had an answer to something I didn't ask. I finally asked for a supervisor, and I literally just hung up, without speaking to the supervisor. I Was on hold for 18 minutes while I'm at work! This service is unacceptable and it's always been this way. I'm really tempted to just stop this and cut my losses. I don't have the time or energy to deal with this HORRIBLE customer service. Jeeze!

I am experiencing the same issues many are here. The card for medical services is being declined. I submit a receipt for a valid expense such as hospital parking. It states it's the hospital parking garage with exact date and time of hospital visit. They paid the hospital visit but not my parking. Asked me to resubmit claim, denied again stating insufficient information because the receipt does not have my NAME on it. What parking receipt is going to have your NAME on it! Now I'm dealing with the same on a dental crown work. They told me they would get receipt directly from Dr. Then now they are asking for itemized proof.

In the 6 months since WageWorks began managing benefit premiums for my employer they have repeatedly failed to mail accurate and timely statements. The first month I received 4 separate statements from WageWorks, with one showing an incorrect amount due. I made several calls & spent lots of time on the phone talking to representatives who were completely unable to assist me. I asked for a supervisor & held about 15 minutes before being told no one was available. I asked to have a supervisor call me, waited a week & never got a response. Now for 2 months I have not received a statement. They are jeopardizing my benefits because if I fail to make a payment, I will lose my benefits. This company is incompetent to handle employee benefits and the customer service they provide is subpar.

My husband's employer provides medical insurance and a provider of FSA debit card accounts. Also, we elected a HSA for our insurance option this year, so this card through WageWorks is our only means of accessing our medical funds. Any time you use the card, they ask over and over again for the receipt. As soon as they want a receipt, they put your account on hold and won't let you access your healthcare money. Trying to phone them is futile, as they cannot locate your account by your name, social security number, employer name or employee ID number. How in the heck are we supposed to get OUR MONEY THAT WE'VE HAD TAKEN FROM MY HUSBAND'S PAYCHECK TO PAY FOR OUR MEDICAL CARE? This company should be investigated. I'm considering seeking an attorney. Look at the reviews of this company. My situation is not uncommon.

I took my husband for an MRI this morning - we checked our available spending account. It was declined! I spoke to Christina, Greyson and Candice (supervisor - with no authority or power to assist!!!). We found out that our account was suspended due to not submitting a prior payment receipt for dermatology. This part is fine except we never received a notification that they needed receipts. They sent an email to my husband's work email and he has no access to it unless he is at work. (Email was sent on May 27th. He's been out of work since.) I refuse to accept that in this age they did not call, email other email addresses they have on file, send a notice to our address. We were so frustrated and had to pay $200 out of pocket. WageWorks: I will write to every state agency about you until you change your methods of business.

I have had the the same issues as most of the reviews as others when it comes to verifying my transactions. I will no longer use my WageWorks card. I will use my personal card, collect my cash back, deduct my mileage when I submit my receipts online and will not have to worry about digging up past receipts. I would like to say what I really think about WageWorks but then my review would not be seen.

Today I received a letter that my COBRA was cancelled due to not making a payment in time. Even though WageWorks has both my wife and my email we received no reminder, nor did I get a letter reminder. When I called WageWorks, they said there is a 30 day appeal process to get re-instated. So with insurance what am I supposed to do, hope I don't get any catastrophic illness in the next 30 days? I think the only alternative is to get other insurance while WageWorks processes my appeal. This is like if you are late with a car payment the car company takes away your car and says there is a 30 day appeal period if you want it back.

It is almost too painful to relate the amount of time I spend making copies and PDF's of receipts and EOB's for every medical appointment paid using my Wageworkers card. And while waiting for these to be processed (and rejected and submitted again, etc), I can't even use the card because they put a hold on it. SO much hassle that I truly will consider abandoning the effort altogether.

I'm trying to purchase a much needed piece of medical equipment that is Flex Spending approved! But every medical supply store that I go to that offers it, I get a rejection for the WageWorks Visa authorization! WHY??? I have plenty of money on it! The equipment is approved and I don't need a M.D. Prescription so why then??? I even found it on a major medical equipment manufacturer website so I can purchase it directly from them and I still unable to. WageWorks says I have to pay the $100.00 upfront and they will reimburse me. Well, so sorry, I'm not rich and don't have a $100.00 on hand! Plus isn't that the whole reason for a Flex Spend account??

My card was suspended as they need verification of the transaction. Team member told me I have to submit receipt for past 8 years receipts, I was upset as I didn't have records from past 8 years, I talked to her boss Velma, she apologized that her team member gave me wrong info, they only need receipt for one transaction that happen in Aug 2016. Agents think it is ok to question people about their privacy, this company is going way out of the limit, I have to explain, what health issue I have, what service was provided and the bill. They take way too long to go back and forth to talk to supervisors, I was not able to eat lunch as whole time I was explaining my health details to the agent, on the top now my whole staff know what health issues I have and I have to explain same thing over and over.

I hate to call customer service for Wageworks. 1st of all you get some call center in the Philippines, 2nd they WON'T give you a phone number for Wageworks US. 3rd you can NOT understand them. I got this card to help with medical bills. But this company is more problem than their worth!!!

I would give them a -10 (negative 10) if I could. They do not have email, they do not have any option for contacting them on their website. They suspended my card, but I sent the receipt FOUR times!!!!! Worst business in America!!!

WageWorks is attempting by all means possible to keep almost $400 I paid into my Flex Spending plan in 2016. Despite clear instructions to the contrary they attribute the claims I submit for 2016 into my 2017 account even though I am submitting legitimate carryover claims for 2016. They deny claims from my primary care provider who is a licensed physician and a preferred provider under my insurance claiming she is an "alternative healer". I have sent more messages than I can count: emails, FAX, secure messages on their website trying to resolve this issue to no avail.

I had a medical procedure, colonoscopy, performed quarter four of 2016. Not all bills clear the insurance right away and so when I submitted the bills I got in January-ish, they were denied because the procedure was in 2016. What!? So, when I asked why that was important, I was so rudely treated that I couldn't even reply.

After 8 years of decent service, this year more than ruins the experience. Have sent multiple FSA claims and am now down to 1 claim. After sending in the last medical claim, the claims department said they needed to know the procedure performed. Excuse me, you want what? I so wanted to tell them my wife had some sexual issue and to describe it in detail, then asked if that was sufficient information for the procedure performed. I understand the need to document and follow Hitler rules, oops, IRS rules but please. What procedure was performed... Please.

I've been denied 6 times no (dentist 3, Orthopedic Surgeon, Chiropractor). What am I going to get at the orthopedic surgeon, new tires for my truck?? I've provided everything they needed for my dentist (two crowns) and they've denied it AGAIN for the 3rd time! This company denies and holds onto MY money as if it’s theirs. I've contacted my HR department and am hoping to get rid of these unscrupulous wretches soon.

Like others, I have dealt with WageWorks through my employer. I've worked for flexible spending account companies so I know the laws and requirements. WageWorks might not be breaking the law technically, but they are utterly unethical. My flexcard doesn't work at the dentist, the doctor, the eye doctor, nor urgent care, yet it works at the grocery store and Costco. Seriously? When I complain, they say the merchant code on the dentist, the doctor, the eye doctor and urgent care are wrong and could be used for cosmetic reasons. Okay, the ENT specialists, maybe, but nothing else. For kicks and giggles, I went to every vendor that had been denied and got the vendor codes (not overly easy but not that hard either). Especially concerning was ALL the doctors said that other FSA cards were accepted.

My company uses WageWorks for my dependent care account. My daycare has been submitting duplicate claims on the same payment. I am reporting her to IRS. Wageworks is approving the first claim and partially approving the duplicate. I have spoken with 5 representatives to inquire why they are allowing this; each call having to repeat my complaint because no one has noted the account of my call. I was told they will contact the provider and they have not. When I ask to speak with a supervisor they all refuse, keeping me on hold 20-30 min and promising call backs and email they don't keep. They don't care about the customer. I will be reporting them to BBB, IRS and my company benefits coordinator.

Unreal experience. I wanted to love WageWorks commuter benefits program, but my experience with their overseas customer call center has nixed that. They were unable to answer any basic question, and unable to connect me to a manager. I tried contacting them via Facebook and could only connect with a representative every few hours. It seems like they only check it once a day. I've been told there are no direct lines, or email addresses to reach individual WageWorks employees. This is clearly a lie. I will be removing the commuter benefit from my plan, unfortunately their customer service is so bad that they're not worth dealing with.

I've been a customer with WageWorks for the last six years through my current employer, City of New York. Towards the end of the month of January, I went to put money on my metro card using my wageworks debit card. I couldn't retrieve the funds because that card had recently expired. Usually, Wageworks would send you a new card before the current one expires. I contacted Wageworks on three separate occasions regarding my new card and a representative would just tell me that my card is in the mail. It took them almost 45 days before my new card arrived in the mail.

I have tried calling them five times about a very basic customer service inquiry regarding my two separate accounts with the company. Each time I have called I have been put on the phone with easily the worst customer service reps I have ever encountered. They have no idea what they are doing, or how to answer even basic questions. They don't even have a basic grasp of the difference between the major types of accounts that WageWorks offers. I am thoroughly disappointed.

First and foremost I guess I should start by saying thanks to my company for ever offering me this benefit to work with such a horrible company. I recently got let go from my job and I am currently trying to get my balances that were remaining on my card for transit and parking. Well I have $12.45 on my transit card that somehow they say they can reimburse or I can use. BUT with my parking that has $121.80 on it I somehow forfeit that money because I lost my job. Weird how that works and even better when I went online to check my account magically today all the money on my transit card changed over to a commuter credit that I'm not even able to use.

After several conversations through telephone contacts supposedly at Wageworks, I realized that the representatives were looking up answers to my questions about hold over money and reading a response. I got different answers from different representatives about when the held over balance would be available. I finally got a supervisor on the phone but she refused to send me confirmation by email that her response was the truth. This is the worst customer service I have experience since I left a certain cable company which I won't mention.

I had a procedure done in November of 2016. The final bill did not arrive until January of 2017. I used my WageWorks card and submitted my receipts upon their request. Which was denied. On calling them I was first told to wait until June then send them a check for about $130.00 which would be in addition to my $500.00 rollover amount. This did not seem right so I called the next day and was told to send them a check for the entire amount approximately $630.00 and then resubmit my request and they would send me a check. This sounds idiotic. I was also told to have the hospital reverse the charges and resubmit. This also sounds wrong. WAGEWORKS SUCKS. Three calls three answers!!!

The final transaction of last year from a Dr's office I'd used every month during the year. They said the receipt I sent wasn't good enough and they suspended my account, and didn't send me a new card for the new year. So I had to go through a process with the office to get an itemized receipt. After taking 4 days to approve it, they took three additional days to remove the suspension from my account. The suspension prevented being able to see a much needed specialist to take care of critical health issues. No tests, no appointments, nothing. Once the suspension was finally lifted (we're now two month into the new year of me not being able to use MY money) they decided it can take up to 15 business days to get me a card. I'm sure another issue will come up to prevent me from spending money, which THEY GET TO KEEP if it's not used by the end of the year.

Horrible customer service. My flex spending account has a grace period of three months Jan to March, at which time my new year account is also active. I had services completed in January 2017 and they took the money out of my previous year's account (2016) and denied services completed for the previous year (2016) stating there was no balance left. When I called they said it was nothing they could do! I requested that they pay for the services completed in 2017 out of the 2017 account, so that the services completed in 2016 could be paid for out of the 2016 account. They said no. I had to call back several times because I couldn't understand the customer service rep. When I called I finally talked to a supervisor. She was completely rude and unhelpful. This makes no sense and they completely screw people over!

I have been on Cobra since September of 2015. My previous employer paid until December. WageWorks admits canceling my coverage as of December 31st, but doesn't understand why. They had it reinstated on December 3rd only to have it canceled on January 16th. It is now the 30th and I still do not have coverage. You keep going round and round.

This is my second year using WageWorks as my HSA. I am beyond annoyed with the level of customer service I have experienced today 01/19/2017. I hope all calls are recorded for quality purposes. I too work in customer service so I know how I as the customer am supposed to be treated. I also know that listening to the caller is the key part of your job! There is no reason I should have to ask the same question 3 times! And receive a response that seems to be a written skit! And on top of that not answer my question... When I requested a manager or supervisor Sarah my rep put me on hold not stating she was and then proceeded to hang up the phone! I can't believe it! Who trained your reps? This is unacceptable!

A subsidiary of this company, Conexis, administrators my retirement medical benefits. When setting up my company provided medical insurance, their representative wouldn't accept that I needed to enroll only in the company medical program. She insisted I had to apply under COBRA. This took over 2 months to correct and could have cost me my medical benefits. Thankfully a HR rep at my former employer helped to straighten out the mess. Don't believe everything their reps tell you. They don't know! Overall a terrible experience.

I used to love the convenience of using my WageWorks card and the benefit of have my Flex Spending money available in January before all contributions were made. Let's not forget that this is MY MONEY in use not theirs. I understand in order to meet IRS restrictions for tax free spending items have to fall into the category of medical. However, what in the world could I be purchasing at Urgent Care that isn't medically related? Or Eldersburg Optical? or LabCorp? NOTHING. There is NOTHING I can purchase at any of these places that isn't a medical expense. However, they WILL CUT OF MY ABILITY to access MY MONEY if I don't provide verification to them. That is only the start of the issues. Fine... I will submit receipts. But then they don't accept them. Then sometimes if you resubmit they will accept the same receipt they denied previously!

While technological, WageWorks process to transfer funds to a new custodian is stuck in the 1970s, that was expected (they're a bank) and I could handle. Told it would take 4-6 weeks, it took over 10; and would have been much longer without multiple calls and an eventual expedite. The transfer request was lost, there was no follow-up from Customer Service (as they assured), and they continued to have new reasons why it should take so long. Bottom line, expect it to take a long time, and require your intervention. (They're a bank - they want to hold your money as long as possible. Customer experience does not matter.)

I can confirm many similar complaints. Most claims are denied. Especially dental claims on rolling ledgers. They can't comprehend the ledger even though I circle and highlight the forms. They eventually accept them but not until I've made four calls and spent hours on hold. I spend more times defending my claims than they do processing them.

My daughter visited to Urgent Care 6/16/16 and we paid our co-pay with our WageWorks FSA card. We later received a bill for an additional $45.16 due and paid that balance with the same card on 7/28/16. Wageworks requested receipt verification, which I sent. They proceeded to deny the claim due to a date of service in the 2015-2016 plan year and payment in the 2016-2017 plan year. I have a rollover benefit up to $500, with an actual rollover of $356 and some change. Plenty of money.

I work at a reimbursement center doing the exact same thing. I know what is eligible and not. For those complaining that over the counter drugs need a prescription, well, sadly they do and it's really not the company's' fault. It is a guideline by the IRS and they do have a bit control over the pre-taxed funds. It WageWorks is still horrible and I hate their website. I have to call to fix anything. My company, I can do anything online. They can't view your documents and let you know if anything needs to be corrected. My company we can see it immediately. My company has merged with another company and they currently use WageWorks. Next year, we will handle our own because WageWorks is useless. I just made my first purchase with the card, I hope it's not a pain like everyone is saying.

I tried to use my FSA to pay a bill 12/30/16. This is the last day I can use the balance of my account $49.15. When the merchant tried to use my healthcare it would not work. I called the customer service number and was told that my card had been suspended because I have two purchases, one for $9.45 and another for $24.57, that I need to submit receipts for. I've not had to do this for any other things I have paid for with this account, so why now. Since this is the last day I can use the card and I am not in a position to get the receipts submitted today, because I HAVE TO WORK. SOOO WageWorks have just stole my money. Just now looking at some other reviews from other people that have been billed out of their money. This entity is criminal. They should be sued. I feel like one of the lucky people they have screwed. There are many others that have been screwed out of much more money than I.

Called to report and replace malfunctioning card. First representative provided inaccurate information about ability to make name change/update simultaneously. Three calls, two months, and two supervisor calls later, old card was not deactivated and card info was stolen and used. New card did not arrive for 2 months and then only worked once. Name of course not updated. Requests for documented call info ignored. Each representative had to be updated. Submitted dispute was denied because of first representative inaccurate info, and info is not recorded even if they say it is and place you on hold to make notes b/c limited space and poor service overall.

WageWorks FSAs are a total ripoff. Even the approved services seem to require a letter of explanation. They claim to cover dental care, coinsurance, co-payment, reconstruction/implants, bridges, X-ray, diagnostics, orthodontia, & deductibles. I had a root canal & crown and they still wanted an EOB even though they were on the 'approved list' without any preapproval requirements. What did they think I went to the dentist for, a haircut? Last year they allowed arch insoles without a script & bandages without a script. This year they took them off the eligible list!

I apologize for the long read but I wanted to be accurate as possible. I have used Wageworks for 5 years and it was great at the start. I needed to take my family to the doctor and dentist and having the money available Jan 1 of the year was great in planning visits. In the past 2 years there was an increase on receipts needed. I would submit them when they requested them. At times it could be 2 weeks to almost 5 months. In the past year I would submit a receipt and it would be denied, then resubmit the same receipt and it would be accepted. What was the reason it was accepted the second time and not the first or 3rd time I don’t know. What was downright BS was this. I have a previous claim that needed receipts, about 5 of them. I logged into the site and submitted the receipts for 3 of the claims.

I took WageWorks so that I would have money to see the doctor. This is the first company to require a receipt for any visit to a doctor over $50. I sent in all payments where I used the card. They lost 2 of them or don't agree with my use of my money medically so they are now holding 420 dollars which I lost at the end of this year. I have canceled them and will save money for the doctor on my own next year. If your employer uses WageWorks I suggest you think twice before using them. They are thieves.

This is the last time I waste my money in this program. Absolutely ridiculous rules and exclusions. EVERYTHING requires a prescription! Even over-the-counter drugs and medical supplies!!! If you're a reasonably healthy person you will find yourself scrambling at the end of the year to find something to avoid losing whatever money you have left. And the list is extremely short. Finally, when you have a prescription or one of their "medical necessity" forms you can only FAX to them. Seriously? It's 2016 not 1986. I DO NOT recommend this company.

I've had WageWorks both as an FSA cardholder and as an employee benefits broker. I have to say this is the worst company on the planet for FSA/HSA services. Their customer services is horrendous. Millennials answer the phone and they basically act like you're an annoyance for even calling them. Their customer service reps don't have email addresses so good luck finding someone. And, if someone else in their customer service department creates a problem, no one else will help you at WageWorks. "I'm sorry, you'll have to speak to...." Well then forward me to him/her! Stay as far away from this company as you can. It is a total clown show.

I canceled my pass for the month of December but at the end of November they sent it and then tried to tell me that I never canceled it even though I had a confirmation. I canceled it for the month because I would be away most of December so it didn't make sense. They refused to allow me to return it and people were SO RUDE about it. It was their mistake and now I'm stuck with a $300 pass so each of my commutes cost me about $35. They are HORRIBLE. My company is changing benefits providers and THANK GOD I won't have to use them moving forward. Look at the reviews and think before you sign up with them.

Avoid WageWorks! I was charged $176 to my FSA allegedly by Mercy Health. I have contacted every Mercy Health office I have used and no one has record of services rendered on the date in question. I brought this to WageWorks and they tell me to submit a receipt. There was no service so there is no receipt! I contest the charge... denied. I submit another form... denied. And customer service is pointless. They simply apology, tell you to submit a receipt, and then tell you to submit a form to contest the charges. So I do that again... denied. But I'm told I can resolve it if I send a check for $176... to pay back what was charged against my account. I have asked WageWorks for their copy of the charges... of course, that isn't provided. They have me as a hostage... and to a charge I did not incur. Unreal.

I have to agree with the majority one-star reviews and experienced my own horrible interaction with customer service and no solutions to my issues. Using my own money and WageWorks is still deducting money since September. I've spend over $800.00 accumulate on commuters cards and now I'm broke and have no more money to purchase everyday living expenses along with my metro card. This is insane and the representative over the phone still can't over any good solutions?

I used my card for an FSA transaction. The merchant code was set for physician (vs dental) so it pulled part of the claim from my HRA (this originally unknown to me). This part was denied since it pulled from my HRA. I was never informed why the claim was denied; just to submit receipt. I submitted receipt. Denied again. Called, they said submit receipt from insurance company. I did so. Claim denied again. Called and rep explained about merchant code and that she would submit it to claims to have it updated to reflect dental claim. Then again, a few weeks later, request denied, no explanation again. Have to call yet again (4th time). They say now they cannot change the codes (even with all receipts) and I have to have the dentist reimburse my card, then I pay out of pocket and file a form for them to reimburse me and my card is suspended until that's cleared up. And hope dental people are more helpful now...

My company employs WageWorks to handle all of our FSA claims. My card was suspended for not submitting receipts. I have the receipt I submitted 5 times and when I bring that to their ineffectual, incompetent customer service they then have another excuse for not paying the claim! You can call 10 times a day and get a different answer each time! The Federal government should be regulating this company! This is money we are submitting to an account to pay medical bills/copays etc and this company hires such incompetents trying to get a claim paid or reimbursed is a nightmare! Today I submitted receipts for contact lens solutions and they denied the claim because their "auditor" stated Bausch and Lomb 12 oz Sterile Saline Solution FOR CONTACTS is an eye drop or eye treatment that should be a prescribed med. Obviously again they hire clueless, incompetent people!

My husband's FHS plan is covered through this company. I'm from Canada so was unfamiliar with insurance companies. We called to confirm Doula Services were an eligible expense during the birth of our first child. We were assured it was a covered expense. Knowing that it was covered we went ahead and purchased the Doula service. Upon submitting the claim they denied it, stating it was not eligible. The birth centre we used followed up. Insurance told them it was an eligible expense. "Please submit a letter. No need for an a form of medical necessity because if you actually know what a Doula is you know it is never medically necessary." We re-submitted feeling good that the claim would be covered. It was denied again.

I signed up through my employer, as it was the only option available, during our enrollment window. WageWorks is supposed to manage our FSA money, as it is deposited by automatic payroll each week from the employer, in order to pay for certain medical, dental, and prescription drug cost incursions. My employer, a Fortune 5 company, has directed all employees NOT to use their Social Security numbers for identification purposes, and, has in fact, issued unique 8 digit employee identification numbers for all benefits transactions.

WageWorks provides the worst customer service I have ever experienced. The customer service people don't even speak English correctly. While I was on the phone with their customer service representatives, I was able to hear at least 2 or 3 other customer service people talking in the background. Our employers choose Wageworks because it charges less service fee. The company has out sourced the service to India or some other foreign countries. Nobody was knowledgeable to help me when I called many times. Wageworks sucks.

I ended up with this option, as the only option from my employer, BlackBerry. As I signed up I was assured the plan would be effective and benefits would accrue for an entire year, even after separation. I had payroll deductions through August 2016, when I left the company. WageWorks then couldn't wait to get rid of me, shutting off debit card and denying claims. They are now stating that my account is active only as long as an employee. This is complete reversal of what I was told upon signup. Seems like a nice scam they are running between employer and insurer to suck the employee dry by trying to end on arbitrary dates. I am contacting our state attorney general, and US Department of Labor/Workplace Services but wanted to warn unsuspecting customers of this company and practice. I have never seen such a thing. Just an awful company to deal with. Avoid!!!

I used to have commuter benefits with WageWorks. I had to cancel at point in time. I called first week of August 2016 for cancelling my account and I was asked to send September pass back. I did exactly as I was told. After I sent the pass to them they claimed money with NJ Transit and never paid me back. There are proofs for all the transactions. When I call they are saying it's commuter credit and we are required to give that back to you. Cheaters. They put you on hold forever if you ask for supervisor. Never use this monopoly company and lose your money.

I have had nothing but trouble from this company. I'm constantly told different policies and procedures. Most of the time I can't understand what they're saying and they cant understand me. I would have thought that they would have to know a very basic knowledge of medical terminology, ie the word diabetic. I've sent over 8 pages of proof that a diabetic insulin pump is a medical need. However they cant verify that it's for medical use.

This is what happens when a company exists that has no competition. Extremely poor quality of service. Refused refund when they failed to deliver a commuter card. This is the only option in the market - and thus don't care what their customers think of them; this would explain the 1 star reviews from 50+ customers. Overall, terrible - but no other option.

After I was laid off in July 2016, I paid WageWorks for 2 months to continue coverage through Cobra for my 2 sons with Blue Shield. I talked to numerous reps over several weeks to try to figure out why Blue Shield still showed my sons as "inactive" in the system. Each time I was told different things but that it would be resolved shortly. As of September 15, 2016 -- they still have not provided the necessary information to Blue Shield to show that my sons are covered. As a result, they have lost services and I have several providers threatening to go into collections. Desperate, I called today to cancel and ask for my money back.

Regarding how WageWorks handles Cobra it is very bad. They are very inept. I went into this as my first time using Cobra benefits for my family while I changed jobs. Since I had never used it I was diligent about the forms and had to call many times. The ladies always seemed helpful and understanding. I thought they were great at first. It turns out that once you are not a simple client and have any questions or needs beyond basic info then they really have no idea what to do. So I signed up late for July benefits on July 10 and it took almost 2 weeks until I could pick up prescriptions. It's a long time but I own that one. So I paid my money on July 20 for August coverage as I didn't want to miss any time.

I have been with my employer for 10 years and during that time I have had a WageWorks account. They are constantly mishandling receipts. This is clearly the worst company at record keeping as they are now asking for verification of a claim they paid over 8 years ago! I know I submitted the receipts to them at the time of the claim or they would not have reimbursed me for the expense or would have shut down my card availability back then. They are incompetent!

My company recently migrated to WageWorks. First I had to wait a month to submit any claims. When they were finally online, I submitted a claim and it was approved. My preferred method is Direct Deposit, and that is what my WageWorks profile shows. Never mind that. They say they mailed me a check in the mail for over $500! Love the USPS but they frequently mis-deliver our mail. It's been 8 days and no check yet. I called "customer service" and they said "check's in the mail, wait 20 days then call back and we will cancel it for you and re-issue it."

I submitted a claim and included a receipt with all needed information. Claim was denied because "receipt did not provide all information needed to substantiate expenses." I carefully look over the receipt, and everything that they listed is on it. I call them, they look the receipt over, and I'm told it was a mistake and that they'd resubmit it for me. 2 weeks later nothing has happened. I call again. I'm told the same thing. I tell them again, all the information is on the receipt. I'm told it has to be itemized. It IS itemized. But because it has the total cost, minus what the insurance pays, and then my final total, it's confusing... except it's really not. It's an explanation of where the costs came from, itemized! I'm just going to keep calling until I hopefully reach someone who has the right answer. Ridiculous.

My company uses WageWorks and they deduct my orders monthly. My order is the state maximum plus an additional order. $116.50 from my paycheck and $84 from my credit card for the shortfall of my monthly transit order. Wageworks received my money paycheck and also charged me over $200 on my credit card. They refuse to give me my money back or credit my account or even put someone on the phone that isn't an idiot. I got my pay master on the phone as part of a three-way conversation and they said it doesn't work like that. They had to open a ticket and then would get back to me in 7 to 10 days. I have been dealing with this since December 2015 and it's now July 2016.

My review seems to echo the same negative perception as most of the others. WageWorks has to be the most frustrating of all! They contacted me to advise a check was returned and voided. So one would assume the money would be put back into one's account, right? Nope. Going on 30 days and probably as many phone calls to find out they are "working on it." Then to add insult to injury they sent 2 checks to a provider instead of one. The provider sent it back but WageWorks sent it again. They are the worst when it comes to customer service and the people answering the phones have no clue what they are talking about. I wish my employer went with a more reputable company because WageWorks is the lowest of the low.

There is only one explanation for how bad WageWorks are at handling COBRA. They are purposefully difficult in order to discourage people from electing COBRA. This is 2016 and if you are dependents electing cobra it all has to be done by U.S. postal! Nothing is online. This is a disgrace. It took 14 days for the COBRA election letter to arrive. Their explanation first was that the employer had not sent the COBRA information for the employee. Called employer that was a lie. Their second explanation "we have 14 days to get you the form". Got the form, did the election, and faxed it to them. They take 7-10 business days to process the election form and although it asks for your email, they sent a U.S. postal letter stating they could not read the social security for one child. Unbelievable. Faxed it again. They have 7-10 business days to process that one.

I submitted several claims and didn't attach the claim form for them. I requested they return my paid claim receipts which they said they would do but never did. When I called again to inquire about their status they said they couldn't send them back and I would have to start the entire process all over again since they were denied. I asked them if they would be paid once I resubmitted them and they said "They would be reviewed but there were no guarantees" that they would be paid. This company is not in the business of helping their customers...they are in the business of taking your money and denying your claims with a myriad of excuses for their denials. DO NOT USE THEM!!!

On or about April 10, 2016, I faxed a claim form for health and dependent care mistakenly using the 2015 claim form and fax number. I submitted the claim to the fax number on the form. The fax transmission was completed successfully and I received an email confirmation that my claim was being processed from WageWorks. After several weeks I had not received any additional communication and called WageWorks to find my claim had never been received. Looking back I found the forms were the 2015 forms. The filing deadline had passed by a few days by the time the mistake was realized. I filed an appeal and my claim was denied and told I have no avenue to recoup my $2,000, case closed. I will never use them again. It would take me 10 years to make back the money they took without earning. Never, never, never will use this "benefit" again.

I subscribe through my company to have Wageworks deduct money from my paychecks and put it into a commuter card called Orca. It took 7 phone calls, each call took at least 40 minutes, within 2 months period, for me to get the card mailed to me. Moreover, each time I called, I was told different information, never the same information twice! When I received the card, it has $0 in it while Wageworks keep deducting $ from my paychecks. When I called, the so-called supervisor told me that I need to deal with Orca card myself. When I called Orca card, found out that Wageworks never transfer the funds to Orca and that's why my card has no money in it. Nobody at Wageworks knows where my almost $500 went to!

This USED to be such a wonderful company to give business to. Now the courtesy of a reply cannot be obtained from Joseph Jackson... A wannabe unaccountable CEO of the company. On my first attempt to get assistance with the many problems I have had in the process of reimbursement I was contacted by a rep of his office and I was told I had to provide screen shots of where the process was going wrong. I had already provided names and times of calls besides documentation but that could not suffice. I don't wish to have to justify my request with a PowerPoint presentation of their system and company inadequacies. I want to be treated as a valuable customer as I once was. My second appeal with a letter to Joseph again has not received a response. I mailed my letter in March.

I hate terrible customer service, HATE HATE HATE it. When I worked at Convergys they had a little benefit that allowed you to earn a little extra cash to go towards medical bills. Like if you were participating in exercise days and didn't smoke you could earn credits that went into this WageWorks account. However I left Convergys and money was not being added to the saving account but every week there were different charges to the account so I wanted to close it before I got additional fees. First time calling, the woman said I had $35 in the account so I said, "Great - I'll use it on a medical procedure bill and empty the account."

Wageworks told me they could not refund me the amount I spent out of pocket to purchase my weekly tickets. They made the mistake of sending me one ticket for $88 instead of two separate checks for $44 each. Septa weekly tickets are only available for the week you are travelling. I was forced to buy 1 weekly, and ten tickets for the week following, the latter costing more money than the weekly anticipated. I guess Wageworks does not work for me, and would care less how much I spend to get to work. I am very disappointed with their lackluster customer service. I offered to send receipts for the extra amount spent out of pocket and they could not honor it. They told me that, once the check is sent it is final. I would advise Wageworks to address the checks to recipients, and not to Septa. If they are not willing to have the flexibility in accommodating all users of Wageworks through their employers, they should warn customers so that they are aware.

It should not be necessary to provide receipts for everything because these are electronic transactions. It appears that this company may have bought out FBMC, which is the company I enjoyed for years. Transactions that were very obviously medical expenses were not questioned. When I signed up again, I was expecting the same hassle free experience that I had enjoyed before with FBMC. WageWorks is completely different. I am having to provide receipts for doctor visits. I have had the same doctor for 26 years. What I really hate is that I cannot opt out due to dissatisfaction. I am stuck with having this company take money out of my paycheck every month, and I will continue to have to provide photos of receipts for everything! It's just not worth the small tax savings, and I won't be enrolling again.

WageWorks is a big time scam. They are sitting to suck up your money. They sucked up already my $1500 which I put it for my preemie child. I have given all the proof receipt, proof of itemized bill, date of service, patient name, etc. but they still not satisfied and blocked my account. I have given them numerous phone calls and I have submitted my claim multiple times and still they have issues. Bottom line is they don't want to pay the money, no matter what you bring to proof for a valid transaction.

These people are the Keystone Cops. Whatever you do, do NOT use their debit card. It sounds like a good idea that makes FSA payment convenient, but it is the root of a screw up on their part that they are too stupid to be able to fix. They screwed up on how they accounted for the use of the card, then when they tried to fix their mistake, they created another mistake. Then when they tried to fix that (after several attempts on my part), they created yet another mistake. I personally own a business and have used other FSA processing firms (not this one, this is my wife's employer). I have NEVER seen this kind of incompetence. If you own a business or choose your FSA administrator, DO NOT USE THESE IDIOTS. Your employees will be happier.

I have never worked with a company that is so unorganized and difficult to deal with. I am administrator my company and participate in the program as well. It took me 3 months to get my employers parking money reimbursed to him. Numerous phone calls and this person tells you one thing, you do what they tell you to do and wait. Then nothing. You go online to see the status of the claim and you see it was denied. More phone calls. And more phone calls and did I mention MORE PHONE CALLS.

WageWorks continually refuses to accept official and "WageWorks" defined receipt documentation. My submittal of receipts to WageWorks, 100% aligns to WageWorks' defined guidance for receipts. Yet, WageWorks continually refuses and denies my medical, dental, and eye receipts! I have explicitly and highlighted every portion of the receipt to assist WageWorks. However, they continue to deny my receipt. Occasionally, this method works after a third attempt. However, those Bozos at WageWorks continually deny receipts... This is very annoying!

I have been in customer service for my whole career and WageWorks is by far the worst company I have ever dealt with. 12/2015 - started calling WageWorks to set up my dental insurance under COBRA. As of 3/15/2016, and 20 phone calls my issue is still not resolved. The reps provide incomplete or incorrect information and when you ask to speak to someone else, you are told no. I asked for the address and/or state of their corporate headquarters to send a complaint, and was advised due to security reasons it could not be given out? There is no follow thru on any requests made of them, even if they know that they have provided the customer with incorrect information.

My employer terminated my employment on 2/1/2106, but held my final check including a final deposit to my WageWorks HSA account until 3/4. WageWorks sent a letter around 2/15/2016 stating they would start charging a $3.95 fee since my employment was terminated. I had paperwork in the mail to close the account and avoid the fees, but I had to wait until closer to my final payout, so the account was not closed when the final payout from my company was made.

This company sucks. I have spent many hours on the phone with these people trying to undo the mess they have made of my FSA. I still have over $600.00 from last year. Checked my reimbursement status after filling out the paperwork for them twice, and noticed that they put the wife's meds on last year's when it should of went on 2016. Now they will want reimburse for that for being on the wrong plan year. What the heck are you people doing in that office. I give you people 1/8 of a star.

While in the process of gathering receipts to submit for a 2015 Flexible Spending Account, it was brought to my attention we had a 2014 FSA that I was not even aware of. NO CLAIMS were ever submitted for this account because we didn't even know it existed. In 2013 we set one up to cover my Lasik surgery and used up the money. When trying to get to the bottom of where my $1500 from 2014 went because apparently $500 carried over to the following year... in which I'm currently struggling to obtain because we didn't go to the Dr enough to submit receipts to pull that amount out either.

Have WW through employer so I don't have much choice for FSA. Called to get specific details of eligible healthcare expenses, immediately detected someone with a foreign accent. When I asked where she was located she stated that they were not allowed to disclose their location. So I asked if a well-known over-the-counter antibiotic cream was eligible. She didn't know what it was, so she put me on hold to "investigate". This was not my first call, previous calls have gone pretty much the same, no one knows anything, generic items are not eligible. This company is absolutely worthless and so are their representatives and the system. It takes 5 minutes before you can even get through to someone, then when you do, you get someone who is useless.

In later part of January 2016, I requested information about how to best use our HSA. Multiple calls placed to WageWorks Help Desk. Multiple times I was told that UHC Cobra wasn't covered, then after more calls, WageWorks won't cover us. My wife also tried to resolve the issue... fewer calls, same story. Well, we pay UHC and they deduct a couple of hundred dollars each month for HSA. WageWorks denies they get any money. How do I get our money back? Our records show that we are paying the amount, the checks get cashed. We are ending our HSA because of this.

I submitted over $1,000 several months ago related to some vaccines my family needed for travel. Those claims related to me were reimbursed but the claims for the rest of my family were ignored. I called to ask and they saw no record of the claims, and said in general that they were not able to track submitted claims unless either paid or denied. I then submitted by phone, followed up and no success. I then submitted by their internet entry, and again they seem to have no record. It is obvious that for some reason these are just falling out of queue, but it is disgraceful that the company cannot track all claims submitted.

I requested a replacement card on 1/15/16. I was told 15 days tops. Thirty days later one customer service lied saying the Post Office lost it. I called back and found that the lie and that I have to wait another 15 days. This is systematic delayed delivery that constitutes fraud.

These people should be investigated, I cannot believe how they are cheating people out of money. I was let go in November and got a notice if I wanted to continue my vision I would need to pay a certain amount by January. I paid in December, check was cashed and I didn't hear from them again. I called today and I was told I was cancelled. Why? Because I didn't pay $7.00 of back pay. I asked if they sent a bill, they said it states in the letter they wanted their monthly payments by the first of the month. Nothing about owing on top of the monthly payment the $7.00. They do not send reminders out. Ok... how do I know I owned you the money if you didn't send me a bill? I said so if I send you the money will I have the insurance... nope! So I told her to sue me for the $7. I think these people are cheating people. What a poor service.

WageWorks COBRA administration did not continue my health insurance into 2016 year but did carry over dental and vision. I have had to cancel a heart test, require expensive medications and have a new lump in my arm that I need to be seen for. I cannot cover these expenses in cash and therefore cannot be seen for treatment as they refuse to wait and see if I get coverage. This may work into a too late situation where I get to die because of WageWorks' incompetence and that "incompetence" is the best case scenario to describe what they are doing to me. I've been told this has been sent to an account manager who has not responded and I am not allowed to speak with. Told to wait longer.

I thought I was the only one with problems from this co. In the beginning of 2015 I called WW and asked them if I could pay some hospital bills from 2014. The rep told me, "yes" and to submit my bills. That's what I did and then received an email that my claims were denied. My bills that I submitted had only a balance on my receipt and not an itemized bill. These bills were from the hospital after having breast cancer and I have a ton of bills to be paid. So WW claims suspended my card in June 2015 and I had a balance of $500 that I couldn't use to go to my doctor visits.

As others have said, if I could give zero stars, I would. One month after making my initial payment, my COBRA coverage is still not fully activated. I have been on the phone with WageWorks almost every day, and am always told that an "urgent" update will be sent to the carrier the same day, which then never happens. I have also frequently been given conflicting information by different customer "service" people. If your employer is using this company for anything, do whatever you can to get them to change to a different company before you have to go through the nightmare of dealing with WageWorks.

If I could give zero stars to this company, I would. They have not helped me at all to resolve a simple card transaction. I have done everything that they have requested of me. I have faxed them receipts and even mailed them a check to pay myself back a disputed amount of $34.99. They suspended my card until they can verify everything. They cashed my check and even updated their website with all of this info. It has been three weeks and my card is still not reinstated. If I don't have access to my card by March 15, I will lose over $650.00 in my FSA. The customer service reps cannot do anything and have no power. The supervisors are useless as well. They have no power to help anyone or resolve an issue. All they do is say "I'm sorry".

I have clocked over 8 hours on the phone with Wageworks, all for denied claims that have been changed to approved after I had to do the work of the individual reviewing my claim and point out that the information that they say is missing was submitted. Also, they do not communicate via email, too much evidence I suppose, if it is in writing. I have received an apology each time I have had to go through this process (over 18 times). And once, an executive from the company called me to apologize, but this company stinks. I do not know why the Federal Government contracts with this company... who oversees this contract. This is the person/office who should be held accountable. Tax dollars at work.

Trying to pay for services the CSRs don't give you the correct information or don't even understand what you are asking about. The six different CSRs I spoke with didn't even understand the concept of a pre-authorization. I had to explain it to them twice and they still did not understand because their primary language is not English. What I needed to do is speak to a claims administrator to discuss the claim. They said they could not transfer. I was given a number to fax documents and they did not have a record of it. They have no way of showing if they received any documents unless it is on their computer system. Their response is repeating everything two three times even if you have explained that you understand what they are saying and it is not the information you are looking for.

I signed up through my employer for a Flexible Spending account and assumed that as the year approached I would get my card in the main. On January 5th I had not received my card so I called the customer service number. (The isn't listed on their webpage... you have to scour the internet to find it.) After a labyrinth of options through their crappy automatic system a moronic imbecile who barely spoke English told me that due to the post office in my town going out of business (WTF???) that it would take 15 days for my card to be mailed to me.

WageWorks is handling my dependent care (pre-tax benefit) through my employer. They are awful. I spent an hour on the phone this afternoon with customer service trying to get information on how to set up a reimbursement to my daycare payments. I spoke to three different representatives. The first two put me on hold for over 10 minutes and ultimately hung up on me while I was on hold. The 3rd was a supervisor that was completely unapologetic and rude when I explained to him how difficult it had been to get basic information from his CSRs. It is clear that WageWorks outsources their customer service department as they all had latino accents, which is fine. They spoke very good English, just were not helpful at all.

I didn't get my monthly metro and when I called and confirmed reshipment, instead it got sent to the transit company. I don't know who approved it. But I call again to get my money back and they tell me that they're, "Sorry and you need proof of purchase."

The past three years Crosby has gotten very bad. It may have been since being acquired by WageWorks. I don't know if it is a management issue or what, but they deny everything they can and force people to go through several interactions to get their accounts reactivated. I never had issues prior to 2013 but now every claim I submit is immediately denied for one reason or another. I have changed plans this year because I'm so fed up with Crosby now. They need to fix their issues or people like me will continue to complain about them to our organizations and other organizations, like mine, will give their employees an alternate plan as mine did. They need to better train their staff or if the constant denials are coming from management, they need to get rid of that management.

Upon moving to my new residence, I misplaced my WageWorks card, did not have the money to pay for my dental implants and other supplies upfront. I contacted customer service on numerous occasions and was told my card would get to me in 15 CALENDAR DAYS (in 2015, in the modern world?), making its arrival date December 19, 2015. My replacement card was never received, I contacted customer service department again, I was close to tears when I was told that my card would be received on 12/25/2015, CHRISTMAS DAY! The customer service representatives were borderline obnoxious, and totally unprofessional, and clearly poorly trained.

I retired 10-12-15 and immediately applied for Cobra coverage for my wife (I have Medicare). Took a few weeks to get a bill from Wageworks, which we quickly paid for October, November, and December 2015. Wageworks cashed the check on 12-1-15, but failed to inform either the prescription company or the insurance company. We finally complained about the prescription coverage on 12-14-15 (my wife needed a prescription refilled), and the prescription company was finally informed 12-17-15. As of 12-18-15, the medical insurance company had not been informed. We complained and were told that Wageworks is finally sending notice to that company. So, despite paying for October through the end of the year, my wife still has no medical coverage, with only 6 business days left in December, excluding Christmas eve, Christmas, and New Year's eve.

Resigned from position (former employer) accepted new position (new co.). Went online to Wageworks to extend insurance for 90 days, per former employer and law. Submitted my bank/routing # from monthly pulls in the amount of $837.00 through December. On 10/17, Wageworks pulled $8,370.00 from my account; called repeatedly to WW with no resolve. BOA deemed it was fraud (in fraud dept for 15 days). WW also tried to pull that amount for the second time. BOA immediately shut my checking account down. WW and Aetna were notified. I sent money order for both Oct and Nov - successfully cashed/deposited by Wageworks. On 11/11, I still had NO insurance, 82 calls by me from 10/17 - 12/1/2015 no resolution. I was told repeatedly it would be fixed by both Aetna who blamed Wageworks and Wageworks who blames Aetna for all of the miscommunication to include: lost faxes from WW to Aetna, wrong codes from Aetna to WW.

My employer, unfortunately, uses WageWorks to manage FSAs and HSAs. So I created a username to use their website (which is required) and mobile app; and to make it easy to remember, I used the format "FLastname". I have used that the same combination with almost all of my online accounts, and because I use a password manager (LastPass, it's great). I can be specific: I accumulated exactly 278 separate accounts using that character string. This turned out to be a huge hassle when, after legally changing my last name in 2013, I decided to update them all. Guess how many of my 278 online accounts I have NOT able to update, after two years of chipping away at this? ONE: WageWorks. I have talked with about 10 customer service reps and told that it's impossible to change usernames unless I CHANGE MY SOCIAL SECURITY NUMBER!!! What?!

Upon review of existing posts for WageWorks, I felt like I should offer my recent experience too. For a straightforward claim requesting a nominal amount of money for reimbursement, I was contacted about 10 times via email across one week whereby customer service conveyed something vague to me about missing information. One time I was supposedly missing the claim form, another the receipt, and yet another a copy of the front and back of the commuter pass that I never received (a new request for information by them, not indicated by the first customer service call I had).

I have changed my name in 2014 and it's November and I still don't have a card I can use because they cannot figure out how to change my name to the correct name. The customer service trying to get a card has been horrible. Waiting 15-21 days to get a card every time they send me the wrong one is not useful.

I ordered a pair of glasses online. After a couple days I contacted the company to request tracking #. The representative disconnected the call without providing it. I called again and received the same treatment so immediately contacted WageWorks to ask if there were any charges for the item. At that time I was told that a lodging company was attempting to charge the card. I alerted them of what was going on and requested that they decline any purchases in that amount. A couple days later I received the glasses. They were just thrown in a box wrapped in newspaper with no receipt. I immediately sent the item back the same day.