HealthEquity Reviews

I have called several times about my pin # on my Commuter Card. The Pin issued to me at activation is invalid and would not allow me to use at ANY merchant. The first time I called they said they'd email me within 48 hours to issue me a new pin number. A week and a half later, no call, no email, no communication whatsoever. I call AGAIN and they treated my issue as if it were the first time I'd called. I told them it was ridiculous of me having to wait another so called 48 hours to alleviate my issue and was assured that it was placed as a Critical Priority. Guess what... 3 days later, no call, no email, no communication. This has been a complete waste of my time and now my funds are just sitting in my account that I can not use. Never ever use this company for any of your Employer Commuter needs!

Wage Works and the FSA is the worst company/ account/ IRS process. The time spent managing and dealing with the submission/denial/re-submission/denial/re-submission/gathering additional documents/submission/denial/gathering more additional documents from the physician and or pharmacy/submission is a nightmare, to put it lightly. Your time is better spent working an additional hour or two each month at the office to offset the funds you’d save with this account. DO NOT USE THIS COMPANY OR ACCOUNT!

This company canceled our insurance coverage because they said they never received our last two premium checks EVEN THOUGH I SENT THEM COPIES OF MY CHECKS WHICH THEY CASHED!! I called several times, was always put on hold (one time for 40 minutes) and their error continues not to be resolved. Do not do business with this company!!

My employer was switching HR departments, I called twice to find out if this would affect my FSA, I was assured both times it would not, and I had until September 30th to use it. Today is September 14th, I had oral surgery, went to pay, my 1,515.00 is not available! They told me I had to have used it by August 18th, this is **. Someone at this company is going to pay for this! Stupid people... This company should be shut down.

WageWorks is a complete scam. It is a means to take your money under the guise of a commuter tax-free option. What they fail to tell you is that unless you monitor your payments and claims constantly you will almost certainly fall victim of their scheme. I have been putting in $ weekly for commuting on transit. What they fail to tell you is that unless you use the funds each month in entirety they will keep the remaining funds. Don't believe their line "the funds rollover", maybe but you won't be able to actually access it.

Horrible customer service, not clear when explaining benefit, multiple missed dates of submission of paperwork that cost my family money. Took our payment and NEVER notified Caremark or Cigna we paid. (I am writing this over 27 days after payment was made.) The customer service rep would not admit to guilt.

We work for a government agency and have to go with whatever company the low bidder of the day is. This year, it's WageWorks. That being said, we have experience with many other companies. This is by far the worst! I really feel they are doing anything they can to falsely deny claims so they can keep our money! Even though I provide them receipts with the doctor's name and date, and even a statement of who was seen, they are still denying! It's for orthodontia, so I don't even get those explanation of benefits anymore as the insurance company is DONE paying the claims, the rest is on me.

No one in customer service speaks English! They never accept receipts and tell us there's not enough details. They suspend your card and then your money is locked in limbo. Do yourself a favor and don't bother getting this service! Nothing but a scam.

I just signed up for commuter benefits three months ago (NYC), and they failed to send me the second MTA card ($121 monthly unlimited). I had to spend out of $80 until they gave me the card for the next month. I never got the second card and after talking to them they refused to reimburse the $121 I spent on the card. AMAZING.

I have called at least 15 times for 4 wellness claims, I am still fighting with them as they have no clue. Everyone keeps on telling you how sorry they are that they are wasting your time. They all need training, every time you get a different answer. They also need to hire some people that speak English so then maybe you could understand what the heck they are talking about. I'm telling you worst run company ever.

Waste of time. You put money toward this spending account card and then because you can't get a receipt from a year ago they suspend your card... I work 12 hour days, 7 days a week. I don't have time to jump through your ** hoops! So from now on you ** are getting every receipt and every piece of info I can cram up your evil **... Rot in hell!!

New story every time you call. Swiped card at eye doctor and from experience, knew I would need to upload the detail. Part of the claim was determined to be ineligible - but every time I would call in on it for months - it would be a new amount that was ineligible and I was told each time that they would resubmit it for further explanation - that there was nothing for me to. I would then get an email notice that there was problem and I would call back in. The rep first stated that the underwriter was saying that the receipt was not legible - but the rep could read it okay??? Reuploaded a new scan of it. Then got the next notice and I called back. Rep stated now that the underwriter claimed it was because warranties are ineligible, but the amount they denied never matched the warranty amount.

Literally every person you speak to at customer service will give you different information. If you're lucky, just additional details that would have been helpful the first 4 times you called that weren't shared. If you're not it's the literal opposite of what the prior person told you. They are the absolute worst. It's not like COBRA information is important or anything. Not only does no one know what they're doing, but the supervisor I finally spoke with did not care at all that no one knows what they're doing. She was the least helpful customer service representative I have ever dealt with. WageWorks is the absolute worst.

If you have to reimburse a NJ Transit monthly card, try to send by email. They'll not tell you that you can do that, instead, they'll send you a form, but this is the best way. Make sure that you add a whole statement from your credit card to prove that you actually paid for your own ticket. You have two options: commuterforms@wageworks.com or paymeback@wageworksclaims.com. You then will have to wait 3 days to get an ack that they received this email. And then you have to be lucky to have them reimbursing you. In a few words, they made a very good way of giving you a very hard time to reimburse anything.

I enrolled for a 100 $ each month so that I can save some taxes. I would have saved around 150 to 200 dollars a year in Texas but it looks like I have to spend 100 hours on this and who would pay me for 100 Hours spent on this Documentation. I did not swipe my card at Movie theater or Taverns and my card was swiped at Pediatric Dentists, Chiropractor, Acupuncture, Urgent care and other Specialty doctors Offices. I uploaded all the receipts that they provided and have all been denied. So Unintuitive and Dumb!!!

I've submitted a co-pay receipt for a doctor's visit in the amount of $20.00-three times, and it was denied. I called the Customer Service 800 number and got delays, put on hold and finally escalated to a supervisor and then asked for the manager, who after 15 minutes on hold, was told s/he wasn't available. The issues concerned the lack of a date in a date of service block. HOWEVER, the receipt had the same date in 4 different areas AND the receipt even had a section "department of service" with a location AND date and time. That was still unacceptable because that block was void of a date. They're sticking to their guidelines and I was told a manager would call me within the next 24 hours.

WageWorks is not at all "user friendly" and services are VERY slow. WageWorks communications are confusing and often inaccurate. When I call to follow up on reactivation of benefits it takes forever - I paid the month of July and still not active as of today. Then they want me to contact my insurance carrier or wait 7-10 additional business days. Is not easy paying almost $700.00 a month for COBRA plus having to pay for visits while waiting for them to activate my account. Very difficult to deal with this company. I would not recommend this company to any employer.

WageWorks is not at all "user friendly". WageWorks communications are confusing and often inaccurate. My debit card has been inactivated more than once. When I call they request verification for obvious expenses such as a doctor or hospital co-pays. I received an email telling me that the balance of my account would be lost if I didn't submit claims for the prior year. They gave me approximately a two-week deadline to submit the claims. I asked them to send me a list of what they had paid, so that I would not submit duplicate claims. They sent me information for another person (a HIPAA violation for sure). When I called, they asked me to destroy the email. I told them I would do so when I received the correct information. They act as if the money is theirs, when it has been paid by me! Very difficult to deal with this company. I would not recommend this company to any employer.

WageWorks is a plan administrator for our previous employer for the months of April and May of 2018. We paid our plan as required and they have yet to update our dental coverage. I have contacted them several times in the last few weeks to get this updated and they state they have emailed eligibility yet the dental plan does not have that update. I contacted them again today with our dental company on the phone and even though the lady of the phone Katherine stated we had coverage for those months she is unable to assist with getting the eligibility department to update the dental plan. Myself and my child had dental work in those months and our dentist needs payment as the bills are now almost 3 months old.

Today is July 17, 2018. I used my WageWorks card for a prescription that I was picking up only to find the card was SUSPENDED - I called and found out that I had over $150 on the card that I could NOT use. The reason WageWorks gave me was that I had 4 outstanding receipts from 2015!! Three years AGO! Why have I not been notified about this I asked? I was never given a call by telephone, not was anything sent to me in the mail. It's ridiculous that I cannot use my own money on my card from something that is 3 years old! Get it together WageWorks, I will NEVER sign up to use this service again through my employer. I now have to go back to my dentist and my eye dr and waste some poor person's time to see if I can get these receipts. Do NOT use WageWorks. Awful!

Wageworks ended up taking money directly from my checking acct months after I used my wageworks card for the transaction. The reason they did this was because they wanted my dentist's receipts and acupuncturist's receipts mailed or faxed to them. It clearly states on the website that acupuncture and normal dental care does not need any special approval or verification. They state they accept these to go through. I ended up losing almost all of the money I paid into Wageworks. After reading and believing I paid with the wageworks card. Big waste of time and money. Now my account is suspended and I still have $300 dollars in there. I cannot reach a person no matter or resolve the matter with any number I call. I don't recommend this to anyone. I recommend no one uses this and the business gives me my money back.

I can only deduce that this HORRIBLE company's goal is to get COBRA users to default on their payments and thus let the employer company OFF THE HOOK! This, of course, would be illegal. Yeah, that's what I'm saying they are engaged in, ILLEGAL CANCELLATION OF COBRA. I've had the misfortune of having my COBRA administered by this company three times. I've tried paying through my online banking 10 days before the due date. I was cancelled twice because it took their accounts receivable department 10 days to process my payments! I've now resorted to paying by phone and paying for two months at a time ($2200.00) which is quite hard to afford. It worked for two payments and now I cannot get through their phone tree to make the payment? After a couple of hours of "phone play" with this idiotic company I was informed I HAD TO PAY ONLINE.

My former employer was contracted with a company called, "Delta", to manage employee benefits. They were always very knowledgeable and helpful. This past year, the wonderful service and assistance provided by Delta was replaced by WageWorks. I have had many issues with WageWorks around my health plan benefits and then COBRA, after being laid off from my employer. WageWorks is clearly an offshore, third party that doesn't even understand the benefits plan or how any of the plan works. I have spent hours and hours... nearly in tears... so worried about getting medication paid for, worried about my health plan being effective, worried about the large amount of money I am paying for COBRA being appropriately accounted for. It has been scary and upsetting.

This Customer support team should be fired and replace them with more competent team. My experience with this team was awful and unprofessional. The company should do something with that if they want to be in business. Every time I call to solve my FSA validation, I get a different response and some BS arguments. The last time talking to someone Paul, he didn't know on how to help on the FSA validation and had me on hold for 20 minutes so he can learn or train himself on what BS answer to give me. When I was persistent to figure out why I can't straight answer and resolve my problem, he hung up on me. So much for the recording that you hear in the beginning that they are recording for quality purpose. Are they serious?

I have been attempting to get reimbursed from my dependent childcare account since May 19. I have called 18 times, and the HR department from my employer has called 5 times. I have submitted proper documentation and the money is in my account, yet I never receive reimbursements funds. I keep being told there is an internal inquiry each time I call and never make any progress. I have asked to speak to supervisors who tell me they cannot share an employer number or last name.

My card is being restricted for use due to receipts not received. Why are they paying receipts if they don't have them. I've sent copies and my card is still hijacked. Paying out of pocket while I have money in my account. Automated system is as useless as the "human" once you're finally able to get one. They have no answers to the questions even though they can verify receipts have been sent again and again. Pretty typical of a government program. Take your money and won't use it as intended and hire customer service reps from another country that can barely speak English. Guess I'll be ripped off as this money is lost if not used.

I have had many insurance plans and FSA's to go with them. I previously had WageWorks and was always surprised at how they required receipts for far more things than other plan managers. I am once again back on a WW FSA and they are requiring a receipt for nearly every transaction including those most basic $15.00 copays to a doctor where it's very clearly an allowable expense. Not only that, they require a full EOB to be printed out and submitted! Are you kidding me? It's a COPAY. I'm sure they must run actuarial tables that show they pay out less with the more painful administrative requests that they can make before paying the claim. This place is just dirty.

I have a dependent care and flexible spending account given through my employer that elects to take a certain amount from my pay each month to pay for medical and dependent care (day care) expenses. For the last month I have submitted claims for payment directly to my childcare provider... And they have rejected each one because they didn't like the format of the invoice. Now my childcare is in jeopardy of not accepting my child because they did not receive the payment. I called again, after submitting another invoice, and was told they have to wait for a computer to write checks... And they have no human that can handle requests or problems. This company says they are in Kentucky but each service representative has a thick accent and fails to understand the issues or have the ability to actually problem solve. This is an issue as I need child care to be able to go to work. Customer service fail.

After a series of infuriating calls with WageWorks, and their denial of my every claim, I believe this company is in the business of intentionally keeping hard-working consumers from their money. Do they get some sort of kickback for every dollar not paid? The debit card we received from them is worthless. It has been denied four times at four different medical offices. The expenses in question were all “deductible expenses.” Each time I was told that my account had a balance of $0, even though the WageWorks website said my account balance was several thousand and I had filed no other claims. I called after the first and second tries with the card and both times the entirely disinterested representative said it was a fluke and they would fix the problem. They didn’t. It still doesn’t work.

Overseas calling center when calling US number, and will not transfer to the domestic US. Would not transfer to manager. Kept putting me on hold...over an hour and cut off twice. I looked for other numbers to voice complaint and you cannot reach them by phone. They have an address you can write to...that’s it. They emailed then shut off card and access to MY money. The whole FSA set up is such a waste of resources further driving up health care costs. Wage Works responsiveness to customer need has brought us to a new low. I will be sure to NOT invest in this company nor ever use them. This is truly a pitiful company only interested in their own profit. Service is so sub par that there is no possible ranking.

Never received card, still charged $363. WageWorks misaddressed my envelope three months in a row (with a call from me each time asking them to fix it), and at the end they say they are unable to reimburse you for the amount you spent with them, only for other transportation expenses. Basically if you don't get your card in the mail, you are out of luck, and they are sending hundreds of dollars every month through uncertified general mail with all the risk on the end use.

I have had nothing but trouble and inconvenience using WageWorks. The service is absolutely pointless as there is zero convenience to the spending account, or reimbursement. In addition, the customer service reps are not helpful or supportive. Overall I would give WageWorks a NEGATIVE ZERO! I am discontinuing my service with them immediately and plan never to utilize them again!

In the past 3 months I have been trying to get my money reimbursed from Wageworks. I had been missing a signature and continue to get the runaround with their customer service team. They do not provide any additional assistance outside of the customer service number you have to search for. This company has some serious issues and should be looked at for theft of people's money.

This was my first experience with an FSA, because of WageWorks. I won't bother doing it again. I'd submit a claim and provide receipts as required; however not all medical providers give you itemized receipts, and in some cases, even if they do WageWorks denies the claim. They are extremely unhelpful and the customer service reps are unwillingly to help resolve an issue, even when the itemized information is available to them. FSA's are supposed to make life a little easier but WageWorks doesn't.

I had over $700 on my WageWorks card which I tried to get refunded and got absolutely nowhere. I commuted to work 2 days a week and the remaining 3 days I worked from home. A couple of weeks ago I started telecommuting full time and no longer needed to commute to the office. I requested a refund and was told they could only refund one week. The representative barely spoke English and I could hardly understand a word he said. I told him the problem and he emailed me Special Handling Form. I faxed the form and was told I was denied because I needed to make a copy of my MetroCard and the form. I faxed both and was still denied. This is the worst company and the website is a joke! There is no recourse for users! I am thinking of taking them to small claims court.

My company uses WageWorks for both before-tax commuter benefits programs as well as FSA card reimbursements. Every time I have to interact with WageWorks on any level, for either program, it is a nightmare. Their automated online systems are terrible to work with, and the customer service representatives on the phone are even worse. I called 3 different times to get a simple copay reimbursement, and even had them talk directly to my service provider to get what they needed in order to reimburse me, and I never got it resolved. They were very unhelpful, unkind, and just terrible to work with. I will do anything I can in the future to never work with this company again.

WageWorks "customer service" has to be THE WORST in the industry. The offshore reps are completely uninformed, barely speak English, and are therefore, completely USELESS. This WILL be the last year I use an FSA because my company uses WW. I have to spend an inordinate amount of time on ANY call with them and GOD help you if your card gets suspended. Last year it took me THREE MONTHS to get it UNsuspended because the idiot "customer service" reps CAN'T COMMUNICATE or think for themselves. I hope WW goes AWAY and my company finds a different provider - WW SUCKS.

I had to contact WageWorks more than four times for the same issue. I have a monthly pass through WageWorks and for this month, they put a 2019 pass on my card instead of 2018. I had to call to order a new pass and they made me pay a replacement fee even though I did not lose or damage the card. I asked for the fee to be refunded, and they kept putting me on hold and then saying they'd make a new inquiry and hear back in 7-10 days. I never heard back and each time I would call it would turn out that the reps NEVER submitted a refund request.

October of 2017 I began a 6 month chemo course. In January I was asked to pay my $1200 deductible for 2018 (this is usual). The remaining bill would far out-cede my annual out-of-pocket. The card "swiped" just fine. Then, it was denied. The total for THAT PARTICULAR DAY didn't total $1200! So I'm apparently just out of luck. The fact that I was paying toward a TOTAL COURSE OF TREATMENT is immaterial to these people. THEY WILL NOT LISTEN TO ANY EXPLANATIONS. At one point I broke down on the phone.

They charge administration fees... but just charging so far 50% of account is gone but no replacement to use card! Been waiting 2 months and nothing! Looking to massively sue this "legal thefts" of corporate governance frauds! Why is an expiration in parked money my money! IT SHOULD HAD BEEN SENT IN PRIORITY MAIL OVERNIGHT TO ACCOMMODATE THE INCONVENIENCE... at least the administration is not existent apparently but for their pockets!

WageWorks should be a benefit but they refuse to help or assist people when they need it the most. I get this service through my job and I accidentally throw my Metro Card out and they refuse to give me a refund and/or a replacement card. I even told them to charge me in the event the old metro card got used which I knew it wouldn’t. Now WageWorks expect me to take a loss of $63 and obviously they don’t care. If you are providing Metro Card as a product, you should have a way to track the cards you are issuing. I am canceling all my programs I have with this company.

This company is the absolute worst, not only do they get my coverage terminated by sending wrong information to medical coverage company, they then will not fix the matter and I am left dealing with no coverage and all the hassles that go along with that as well. I cannot get help, I cannot get prescriptions nothing. I have called them so many times in 10 days and they always appear to be helping, but nothing ever gets remedied. Then when you want to speak to supervisors they don't help you. This place is beyond ridiculous and something needs to be done about them, this is our health insurance we are talking about!!!

This company is very inconsistent with the acceptance of receipts. I have sent multiple receipts different ways and all the sudden I am starting to have problems. I had to call about one of my receipts and the lady on the phone would not explain what I needed. She kept telling me that I needed to read the rule book or pamphlet (forgot the exact words she told me) to understand what I needed to do. Not ok. I had to do all this extra work. Call this company and calling my dentist for this receipt and a few other places to figure out what the problems were. As a customer I should not have to waste my time like that trying to figure out what is needed when they are suppose to be the experts at this.

I submitted a claim for $700, the remaining funds in my Flexible Spending account which was denied. I was told it was because the letter had to be postmarked by March 31st however, I did take it to the Post Office on the 31st where there was an 11:30 pm pick up noted on the box. WageWorks told me they received the request on April 10th however, can not produce the postmark. Their customer service requested I write a letter asking for a "review" which I did and it was denied, indicating the claim wasn't postmarked by March 31st. Again, they are not able to produce the postmark for me as I have been requesting. This is horrible customer service! They are keeping my $700 and I want it back! If considering a Flexible Spending Company - don't consider WageWorks. Horrible people.

On the chat with customer service for over half an hour... long story short, my receipt shows three items: charge total, cash discount and my final payment. They can only approve the cash discount I received! Dude, that was the money I did not pay!

This company is completely unprofessional. I require a letter from the COBRA administrator (WageWorks) indicating that the coverage is expiring and when. It has to be dated within 90 days of the qualifying event in order to qualify for enrollment in a new medical plan. I had a letter but not within the 90 day range. I requested a new letter and was told by WageWorks they would not issue the letter until after my payment posts to my account. The check is in the mail. My payment record is clean. They say "it isn't personal", but I personally am the only one who will get hurt if the medical coverage lapses because I don't receive the letter in time.

WageWorks is a payment processor for medical savings accounts. They continually reject valid medical claims. I sent receipts 3 times for the same dental bill. WageWorks refuses to accept this receipt for a valid dental bill. Now they have closed my account when there is over $1,000.00 cash in it. This is the worst customer service ever. This company talks employers into using them then WageWorks denies all claims hiding behind, "IRS Rules." This company now has 1,000.00 of my money. This company must be very profitable. They take money then, "deny until they die." Do NOT get involved with this company!

When my husband changed job we had to go on COBRA for 3 months before the new insurance kicks in. Started off us having to call several times to find out the prices and where to send the money etc. They claim it was the employer's responsibility and the employer said it was theirs. During this time we had NO insurance whatsoever. Both my husband and myself are on long term med. I am diabetic with high blood pressure so it was very important that we keep our coverage going without stop. When we finally got the information we paid online immediately. We still had to wait almost 10 days before the insurance kicks back in.

I have used WageWorks and ADP over the course of 5 years. Both have similar technology platforms and policies. Both make life miserable for consumers trying to get their reimbursements for healthcare, dependent care, and transportation reimbursement. The best case is when one is able to use their WageWorks or ADP branded debit cards, but many providers do not take the WageWorks or ADP debit cards, making it necessary to send in physical receipts. If a claim is denied, all clients do not have to be notified of the denial via email or letter but must take the initiative to track the approval process online themselves.

I contribute every pay period and last time I wanted use the credit I have, they say that the dental service I received was for the previous calendar year, however I had more credit so I don’t know what’s the difference and why it’s matter. I’m not gonna stay in pain for 2 months to make sure my new calendar year is on to use my money in the account. They are pure thieves robbing you every day. Stay away from them. And their staff is BS.

I recently retired from the Dept. of Ed. I am unable to get reimbursement for the $1,100 or so in my account. That is almost a full paycheck. I sent receipts by certified mail with the "special handling" sheets attached, but they claimed they never got them. Guess what, I got back the green signed certificate saying they received it. I then tried e-mailing and faxing them (with my son's help). Each time, they sent me a form letter E-mail, stating that the "special handling" letter is illegible. I have scans and confirmations from Metrofax, the letter was indeed legible, and it did go through. It's clear to me now that WageWorks has some sort of sweetheart deal with the city. All employees at the board of ed. were offered WageWorks commuter cards. Had I known their reputation, I would NEVER have gotten involved.

We have had WageWorks for the past 2 years. Calling customer support is a joke. First I would like to be able to understand the person I am speaking to. Additionally the individuals (plural) I have had the misfortune to speak to were unable to follow the conversation due to language barrier. It is obvious that our plan is overseen from another country. We have made several attempts of repeatedly send/resend requested receipts, doctor prescription, invoices to no avail and as so many posts I’ve read, ended up paying upfront. What concerns me more is that my identifying information is being utilized overseas. Being a victim of identity theft already, I am astounded that the very information we are to guard diligently is being accessed by those I have little reason to trust given my past experiences of trying to resolve issues. Something needs to be done.

I was recently laid off and had lost my email archives that had information pertaining to my policy end date for my FSA. I had reached out to a representative and was about to get some assistance on finding my end date, but digged through the portal and found the end date to be 3/31/2018. I had reached out to the representative in February and told them not to worry as I had found the date myself. I wanted to save the FSA in case of any last minute procedures that I needed; and decided I would just get prescriptive glasses if nothing came up.

I have about $600 on FSA that I am trying to use before I lose it. In March I followed the link to the FSA store and bought about $400 worth of items. I submitted the receipts to WageWorks and I was denied three times. Every time I was denied they sent me a CODED response. The last coded response said transaction didn't take place during plan year. I sign up with WageWorks every year so I don't know how that would be possible. I intend to call them on Monday for further clarification. Though I don't think I will accomplish much. A few years ago I called them and it was a service center that can only receive calls and they were pretty much giving me a scripted response. I lost money that year because I was too frustrated to deal with them. Also I feel the unused portion of our money should be rolled over to the following year.

The experience was better when it was ADP. The website is terrible/not functional: Unable to submit requested receipts (broken). Unable to submit feedback through secure messaging (broken). Unable to navigate back to account profile or anywhere from secure message history (complete dead end). Couldn't find the right customer support number related to my needs. The general layout / workflow of the screens is not user-friendly. They need to hire UX designers.

No disrespect meant to the real #metoo movement, but it completely applies to this situation because I'm confirming that avoiding this company will save so much frustration and stress. It is NOT a benefit to employees to "provide" WageWorks. We signed up with WW FSA and Dependent Care for 2018 because of my husband's new job and it was a huge mistake because of the ongoing nightmare it has been. The first concern is the time between when the payroll deduction happens and when the money shows up in the account. The most recent time it took 7 business days! I honestly wonder if they have a behind-the-scenes scam going with people's money. Dependent Care has been the second huge problem. Each and every month, our claims have been denied though they meet all the required criteria.

I've been using a flexible spending account for over a decade with my current employer, the State of Texas, and have never had problems submitting receipts or Evidence of Benefits (EOBs) for card validations before. I have uploaded the receipts and EOBs from my health insurance for my physical therapy at least 5 times. Each time their website says they were uploaded successfully and each time I get an email about a week later saying I need to upload my documentation. They have since suspended my account. The EOBs are itemized and show exactly what the charge is for, exactly what is required by the IRS. Worst communication and incompetent.

This company administers FSA Healthcare plans. It is extremely difficult to get reimbursement from them. It takes many layers to get through their offshore customer service to even get a reasonable answer as to why your claim was denied. Their executive resolution team in the US is only reachable by paper mail. It is more like a scam to keep your FSA money.

This company is what nightmares are made of, they can't process claims, they can't get receipts they can't seem to understand what you are asking. They respond to other questions not what you ask. They just keep responding to the same things over and over like you are too stupid to know what you are talking about. They don't. So they keep repeating the same info from What you can see on the website. Nobody can verify receipts received same day, nobody will transfer you to any level up more than one. They have no fax that can sent for urgent matters. God save you if you make the mistake to automatically reimburse. Then you have every insurance error being paid out and good luck getting your money back because you have no idea who is even owed.

Having used the credit card processed medical reimbursement accounts for years and rarely if at all being required to get receipts and submit them from medical offices I find this to be a constant nuisance. I currently have three receipts I have to provide and my guess is over the last 15 months that we have used these guys to administer our healthcare reimbursement accounts that I have had to submit at least eight. This company is a distraction and takes what should be a convenience feature and turns it into a PIA.

On a monthly basis I was deducted pre-tax $40 a month from my paycheck for a parking card. On February 28, 2018 I was no longer employed by Humana because a new company came and bought us out and I lost my balance on my parking card and I won’t get refunded the money that came from my check. I had a balance of $188 And my money will not get refunded. I don't know who to turn to.

FYI: For outstanding issues I found an email address: executiveescalationteam@wageworks.com. I've only had one issue so far with WageWorks. My receipt was not detailed enough, but my doctor's office took care of that. However, I have a "pay me back claim" for $500, that was carried over from last year. My fault as a first-time user, I thought the $500 was available to use "until March" of this year, not from 2017. Luckily, I was able to file a claim for weight loss (doctor approved). Have my fingers crossed, no problems. Will update.

They are so pathetic. I had WageWorks before with another company and though my address hasn't changed and their phone system links them, I need to FOREVER listen to a choice of which company I want to choose AND I need to create a whole new login, etc. They're pathetic.

Totally inept foreign call reps who can't solve a problem that they themselves create by rejecting claims for invalid reasons, deleting claims online, failing to update their system online, allow for disappearing information, and not understanding their own computer systems. Lacking rudimentary English skills. Any company who uses them for FSA is causing aggravation and hours of wasted time for their employees.

If I could give zero or negative stars I would. What a horrible experience. Good luck if you ever need them to resolve an issue. Aside from giving them 8 different identifiers (which still took them 10 minutes to identify me), it takes a very long time to remotely get close to a resolution for your problem. Called to see why the transaction placed on a pharmacy website for FSA eligible items was not processed as it said invalid payment on the website. The first "customer service representative" knew nothing and hung up on me when I asked to speak with someone else. The second "customer service representative" put me on hold about 5 times and did not know what CVS or Walgreens were. She informed me my transaction was denied because the merchant was "not an approved merchant" for FSA eligible OTC items.

I've had the unfortunate experience of dealing with WageWorks for months because my company - New Avon - does not allow an opt out. Long story short: They take their money from my paycheck on a direct deposit, pretax basis. Yet, every so often - seemingly at random - they deny receiving the funds. Despite me being able to show them (on my paystub, etc.) that they have received the funds, they deny having received them and it is then incumbent on me to prove that they have them. This usually takes several months and hour after hour of phone calls. I advise anyone in a similar situation to cut to the chase and take them to small claims court. They have absolutely no interest in rectifying the situation and their customer service is a nightmare. Prior complaints that the people do not speak adequate English are absolutely correct in my experience.

WageWorks is one of the worst organizations I've ever had to deal with. Most of their customer service agents barely speak English and provide inaccurate information. I called and they told me that my ~$200 that I added to my Metro card would transfer to my new card when I initiated the process via SmartTrip. After weeks this didn't happen, I called in, and was told the transfer had gone through and to call SmartTrip. I called SmartTrip and was told they hadn't received a transfer and to call WageWorks again.

If you can avoid doing business with this company it will save you a lot of frustration and money. Wage Works was selected by our employer so we have had no choice in our FSA provider. We have chosen to eliminate the option altogether because it's just not worth the aggravation and the amount of money lost is more than any tax money benefit. Trying to get WW to accept any medical service for reimbursement takes nothing short of an act of Congress. When I try to use the Wage Works card at the medical office it is almost always denied so we end up paying out of pocket on the spot. When we attempt to get reimbursed from our own funds that they have sitting in our account they require documentation over and over again and routinely deny funds. It is absolutely insane what they make you do to get your money back from expenses that are predetermined to be covered.

Do not do business with this company ever. They took over from our old FSA administrator and it has been an expensive and horrible nightmare. Their documentation rules make it almost impossible to be reimbursed. They refused to pay on any of the claims submitted because my provider does not create the document they require. I had over $1,200 in my 2017 account because they refused every claim I submitted. When I finally got them to accept a $650 claim they shorted me $350 with the excuse that my account was overpaid! They are counting the claims they have not reimbursed me 1 penny for as paid from my account. There is still $900.00 in the account plus $2,500 for 2018. And guess who gets to keep the unreimbursed money - they do.

I have never experienced a vendor with such poor customer service. I understand it is the trend for customers to help themselves on vendor's websites but WageWorks has one of the most user unfriendly site I have experienced. And their customer service employees must be treated terribly to justify some poor service. They are also an accounting nightmare. Reports required to reconcile our bank account are not available. We have to generate a canned report with too many fields and not enough information and end up guessing what charge should be posted to individual employees. Please reconsider using this vendor. I am replacing them as soon as I can.

I retired from my job of 14 years. I initially worked with 24HourFlex regarding my Cobra coverage which worked without a hitch…a very professional company. While under 24HourFlex, to make bookkeeping easier for me, I paid my insurance premium off up to my coverage period ending April 2018. This year (2018), I received mail from WageWorks saying that they were now the benefits coordinator for my Cobra. I then proceed to receive bills for my coverage. I paid the first bill thinking that maybe my math was off but then got a second bill the next month. Apparently, when taking over my account, WageWorks didn't think that it was relevant that they do any accounting. Why should they consider an account credit? It was as if my earlier payments were null and void.

During open enrollment 2017, I called WageWorks since I was leaving town for the holidays and wanted to confirm when open enrollment paperwork would be mailed out, WageWorks customer service stated open enrollment for employer was already closed. I questioned this since I never received any notification about open enrollment, last year's paperwork arrived around late Nov/early Dec timeframe for the upcoming year. WageWorks customer service stated if there are no changes available then they don't send any documentation during the open enrollment period, and then she stressed again that the period was already closed for changes.

I have been a business owner for 16 years. I have never dealt with a company so lacking in honesty and efficiency as WageWorks. I have been trying to assist an employee in getting his 2017 FSA reimbursement. After sitting on hold for 45 minutes, I was disconnected! I called back and was on hold another 50 minutes. WageWorks confirmed that the check they sent to the employee was returned to them and not cashed. Despite several reassurances (it would be in his account last Thurs - didn`t happen; it will be in his account today - it was over $400 short!). This company should not be trusted with people's money!!!

I retired from The Gas Company in May 2017. I received an early retirement package after working for them for 37 years. They offered me medical and dental benefits for $130,000 which included my unused vacation, holiday credits etc. etc. This would save me $250/mo. for my lifetime, paying for my medical benefits with the credit card they gave me. Sounded good as I was more than ready to leave the Gas Company as management continued to deteriorate and it was no longer a nice place to work.

I was notified I was being laid off on 1/11. My employer offered an agreement that would give me 4 weeks of severance pay and 4 months of health benefits at the same price I was paying while employed (about $59 a month). When I went to pick up prescriptions on 2/2, I was told my insurance wasn't active. I am an insulin dependent diabetic and a 2 time cancer survivor. The medications I immediately needed totaled almost $1000. I cannot afford that, especially not after unexpectedly losing my job. After several calls I learned that the "process" was that my employer would send a file to WageWorks and "within 2 weeks" I'd get something in the mail to pay my premium and them have benefits. When I hadn't received anything in 2 weeks I called WageWorks and was told that my election notice was printing and that I should receive it in "24 to 72 business hours."

Your claim is very easily denied and without any notification for the denial. This is bad because you can miss your claim period this way. Also, the instructions for the claim period is very hazy. I lost 500$ to these scam artists because of this. Be VERY careful with these people, they'll happily take your money but very unwillingly to give it back.

I've been using WageWorks for years because my employers have provided no other option. I worked for a company for 3 years. When I switched jobs, my Wageworks account is still registered to my old company and they apparently have no way to switch my profile to my new company, although they are actually dealing with my new company! I can't log in and do anything myself because the online profile is still set up for a company where I haven't worked in 4 years. The people who answer the phone barely speak English. I have had to hang up on several occasions and re-dial just to get someone who I can understand. Their training seems to consist of reading from a script and apologizing for the staggering incompetence of this company.

I enrolled in an WageWorks FSA for healthcare through my employer. They deduct an amount of money each paycheck in pre-tax dollars. Not only does it reduce my taxable income by $2000 every year but I can use it for eyeglasses, co-pays for acupuncture, dental work, hospital bills, RX's etc using money earned and never taxed. It’s like a 20% discount. Sounds great right? I began to have trouble submitting receipts in the 2016 year plan. I was hospitalized in Nov 2016. In March of 2017 the hospital sent me a bill for about $990. I paid it with my WageWorks card at the hospital. I scanned my receipt along with the bill and it was denied. They wanted more information on the services provided. I scanned the original $92,000 bill. They denied it again.

The wizard (on the WageWorks site) to set up the parking benefit had the wrong garage owner but correct address. My payment was remitted to the wrong garage. So WageWorks answer = pay out of pocket so essentially pay double for parking. Also, it was for me to contact the other garage and get this sorted out with them so they could get my money back to WageWorks. Customer service tier one pulled the old "I am a supervisor" act on me and then let me sit for 10 minutes to return to restate that all the "managers" were in meetings. This is not a benefit.

I signed up per my company plan for commuter benefits. Now I want to opt out, but they are going to continue siphoning money from my paycheck for the rest of this month and next month. I won't be using public commute anymore so I'm just going to lose all that money. Customer service representative didn't help. Just kept repeating like a robot, "file for reimbursement when you use public transit before you leave current employer". I can't file for reimbursement because I am not going to use public commute anymore, that's the reason why I want to opt out!!!

My company switched to WageWorks as of 1/2018 for payment using the High Deductible Savings Account funds. My $18,000 from my former account was withdrawn on 12/31/2017 and mysteriously disappeared. With the former plan, the claims submitted to my BCBS insurance automatically appeared in the HDSA portal for payment. NO SUCH LUCK with this group. You have to set up every single claim yourself - more wasted time. We were also told if you elected during the Open Enrollment period to have the old HDSA account rolled over automatically to WageWorks there would be no service fees. Guess what??? One month in & they have already slapped my account with a $2 monthly service fee!!! And claims processing takes FOREVER.

It's been 2 months and they keep giving me excuses. I have accumulated a big amount of credit because I thought I had lost my card so I never used it - but only received a notice of my credit recently, when I've already left the company. Now I have a month left to resolve this but they refuse to reimburse my out-of-pocket expenses. I always get a call center representative who is just a messenger. They just won't pay me back - very very bad service. I hope companies don't work with them anymore, for the sake of employees.

WageWorks manages my wife Cobra account and our HSA. Last month (January) I tried closing the HSA account and they still haven't processed it while collecting management fees for February. Last year we had terrible experience with them paying our insurer Cobra payments. Additionally they gave us the wrong premium amount. We had to back pay several months to keep our insurance. The service is absolutely terrible.

WageWorks has taken my money for January and February 2018 premiums. They tell me I haven't made these payments - I have the canceled checks and their website shows I've paid thru 2/28/18. Nevertheless they canceled my COBRA coverage effective 1/1/18. I didn't realize there were so many issues with WageWorks until I started seeing all these complaints on the Internet. If there is interest in pursuing a class action lawsuit, please email me at **. This is nuts and constitutes fraud and theft. What is WageWorks doing with our money?

WageWorks somehow messed up the connection to my company's payroll, and now the deposits for my transit expenses can't be put into my benefits account. As a result, I'm also losing the company match that I'd get because it doesn't show any FSA contributions. Even more, they've taken away the option on the Website for me to even specify future contributions. This all started when I got an email that something was up with my account, but when I called to ask about it, the response was "everything looks fine." Months later, I'm losing hundreds of dollars, and my company's HR department can't get answers from them, either. Absolutely disgraceful.

WageWorks has got to be the most frustrating company to deal with. I agree with some of the other people who have stated that they purposely deny claims in order to hold on to your money to earn interest. I submitted a $25 claim for an eye exam - Denied. I have submitted four times the information that I have from the eye doctor/receipt etc and from VSP the eye insurance and they keep denying this claim. I have now have another $25 claim for a copay on glasses and you guessed it... denied. This people need to be sued and put out of business.

I am very dissatisfied with my WageWorks experience. I have had my card through work for two years. I always get audited with me having 40+ charges this last year and 30+ of them have been audited with needing very specific receipts that often the providers can't give me. This is not what the law states is necessary. They are holding my own money from me and I don't appreciate the hoops I have to jump through on a regular basis. They audited ALL my VA medication payments and it is almost impossible to get the receipt they want from the VA. But it shows it comes from the VA and the amount paid as well as that it is for medications...but they want more than that!

I have been on COBRA Insurance since my brain cancer diagnosis in July 2016. I was paying my very high premiums with no problem until we got to the end of Dec 2017, when my company supported plan with United Healthcare was set to be terminated. However, I filed for a six-month continuation of coverage with the State of Texas and had just paid my first premium for that extension when the wheels fell off the wagon! I was set to see one of my Oncologists in early January 2018 when I got a phone call from the lady that handles the insurance billings to notify me that she was told my insurance had been TERMINATED! Initially, I didn't think about it until I went on to their website to plan for the next payment when I noticed that something had changed on my payment website.

Wage Works has too taken money directly out of my paychecks without warning twice for the unsavory Commuter Program. The way that they did it was abnormal for them: 1) They took money out ($510- $255 for metro parking and $255 for metro fares) on 12/11 after I signed up for it a few days prior to that. According to their reps, they are supposed to do it within the same benefit month (Jan 2018). Since it was not yet January, I was confused by how early they deducted my money. 2) I cancelled immediately afterwards and also put in a ticket, along with multiple phone calls. Shockingly enough, WageWorks still deducted the money again for that same amount ($510). When I called, they claimed that money is normally taken out on a bi-weekly basis. 3) That whole time, my metro card was never loaded up. In fact, I reported it lost and stolen, when money was deducted the second time.

FSA Benefits - I have called THREE times, the last time on hold for over 30 minutes, and THIS call? I'm at 32 minutes and counting. All I need is A COPY OF THE EMAIL STATEMENT FOR MY MANAGER FOR THE MONTH OF FEBRUARY. The first rep said "Oh yes, I'll sent that to him right away." She sent to him again the MARCH reminder. I had (CLEARLY) asked for FEBRUARY. The second rep, after 30 minutes, told me simply "I cannot send that to him. I do not have the authority." (Wait a second ~ aren't you a "customer service" rep!) I was in a rush to leave and could not pursue this further.

In 2015, I paid $11.00 towards my PCP copay using my WageWorks debit card. In 2016, did not I enroll in their services because I felt that is was too costly and I am a post-graduate with student loans. However, in 2017, I was diagnosed with several medical issues and felt that a flex account could help offset the copays and Rx expenses. Unbeknownst to me, WageWorks had suspended my usage of the card since 2015 because they claimed to have covered an $11.00 office visit with funds that came from an account which only covered dental and vision.

This is operated out of India. When you try to call customer service, you can only speak with individuals with very broken English and don't use the correct verbiage to help their customers. RIDICULOUS. I wouldn't recommend this fly by night operation to anyone.

My company just enrolled with WageWorks and what a disappointment with their service. I have submitted several receipts from my dental office and still not sufficient. It has codes of service, amounts, date, etc. Now I called them again, WageWorks is now asking for an EOB. I called the dental office and they don't have that so now I have to call MetLife to provide to me so I can upload to WageWorks website. I am spending way too much time on this versus them resolving this issue. It is my money and I am having to jump through hoops. This is totally frustrating and I am very dissatisfied with their service. Wished we had ADP again, they were so much more efficient!!! So as much time I am spending getting more paperwork for them to review, they should be paying me for my time and aggravation causing me!!!

This company is a disgrace. We have to call almost every month for some mistake they make on our account. Today when we called and said that their website was down, the guy said, "Oh well wait a few hours maybe they will fix it." If you are considering using this company for your benefits handling, DON'T.

Wageworks has proven to be incompetent in handling my employee benefit payments. There have been numerous errors over the last 8 months. Customer service agents tell me one thing, then that proves to be incorrect & talking to a supervisor requires an Act of Congress.

My husband works for a great company but their HR department was asleep at the wheel when they chose WageWorks to be their FSA provider. WageWorks single focus is to make it as hard as possible for clients to spend their money on health related items, hoping you'll give up and forfeit unused funds to them. Verifying a $30 co-pay by submitting the receipt from my doctor's office is not worth the brain damage and the one time I paid out of pocket and requested reimbursement the claim was 'lost'.

Trying to close out funds in my flex account for 2017, I submit claims and post adjudication. They use terms like "To Overpay" or "Paid back to account" as disposition. I don't know what these things mean. It doesn't make any sense to me with this type of account. It's either paid or not paid... There is no explanation on the website and their help text doesn't show anything. There is also no online or email support so, I called their 800#, also no help. 10 minutes to authenticate who I am, then infinite hold while the rep tries to figure out what's going on.

Employees don't read submitted documents -- in my case a letter from insurance company documenting. This happens every year. Totally un-responsive company - why did Chrysler choose them!!!! I attempted to attach the photo documentation of my insurance companies receipt for services - but your website did not allow me.

This is the worst run company! I have their commuter benefit card. My employer automatically debits my paycheck and sends it to WageWorks to pay for monthly parking. For two months they have not paid the bill. WageWorks refuses to send me a statement, and only will tell me that the checks are to be voided. Meanwhile the parking lot company shows me two months past due. Talking to the Call Center is fruitless and they refuse to escalate the issue.

I would not entrust my dead dog to this godforsaken company. On Saturday, I accidentally pushed a button on the phone while I was checking my balance. The button ordered a new card. The next prompt stated "Press 1 to confirm that you want to make this change." Realizing my mistake, I pressed nothing and hung up. Still I got an e-mail stating that my card was being closed and that a new one would be issued. I sent an e-mail to their support place and they did not respond, though they promised to within a business day. My request was to leave my current card activated and not have my card replaced.

I tried to check my premium amount for payment at the end of the month, but when I tried to log in I got an error message that said my coverage had been canceled and the account inactive. I called Blue Cross Blue Shield and confirmed that my coverage is active. I was approved in November 2017 for an extension due to Social Security disability approval. Now I'm going to have to fight to get it fixed, I went through this last year when insurance carrier changed. I have multiple health issues that require constantly going to several different physicians and will most likely have to cancel appointments. This is the worst company ever to deal with in customer service. Nobody knows what they're doing... Beware!!!

My husband and I paid COBRA premiums for our son. 12/1/17. On 12/15 WageWorks still had not forwarded status to BCBS. Rep from BCBS was kind enough to contact them, but we received only conflicting answers from different employees. We asked to speak with manager, and after holding for over an hour we spoke with one. We paid second premium 12/16/17 which would cover him through 1/31/18. Check posted 12/22/17. When trying to resubmit claim for services on 12/1/17, he was informed by Dr.’s office that they called to verify insurance, they were informed that he has no coverage. I called WageWorks 1/15/18, they are closed, but after entering his information the message states his insurance is active, yet BCBS doesn’t have that information. WageWorks is fraudulent. They take money, but do not provide service. We have paid total of 1174.00, but WageWorks hasn’t paid for any services.

WageWorks is Perhaps the most poorly operated business I have ever had the misfortune to have to work with. I continually have to obtain a temporary password and confirm that I am using the one and only computer and then they promise I won't have to do it again. Yet every time I try to log in I have go through the process again. The customer care agents and the supervisors don't even seem to have any real idea about what they are doing. The website is completely screwed up, so much so that you shouldn't trust the website information. Download your account information in .xls format to possibly get clear information. I can't understand why any company would use this company. A nutless monkey could do a better job.

My healthcare coverage expired 12/31/17. On 1/9/18 discovered that Wageworks had not notified the insurance company and I was still listed as having "active" coverage with the company (which was incorrect). Because of this lack of notification to the insurance company, Express Scripts received an ordered, checked for my insurance coverage, saw that I had insurance (which I did not) and sent the medication to me with a bill.

This company is despicable! I put MY money into a healthcare FSA every paycheck. Yet when I use my account to pay my medical expenses they treat it like it's THEIR money. Constantly denying claims from doctors and hospitals and healthcare facilities. Places that I have used for years. But these criminals deny the claims and force me to jump through hoops to get the necessary "additional" documentation, scan it, upload it, and attach it to their email. All of this just so I can use my own freaking money to pay the bills for which this account exists in the first place. They constantly hide behind "IRS regulations" as their excuse, which is a bunch of ** er, garbage. I've checked. Yes, there are IRS regulations. But not to the extent that these guys claim. They just want to keep their grubby corporate hands on my money for as long as possible.

I have been trying to get things cleared up since October with this company. Numerous emails and numerous phone calls. When I email, they tell me to call as it is a complex issue, however, no one can explain why it is so complex. According to them I have $368 to put towards claims yet... but they deny my claims. No one tells me what they really need and everyone I talk to seemed confused. Just before New Year's, I talked with an Isabel who seemed to see why I was so frustrated as she saw the email trails and conversations. She said she would get to the bottom of it.... and would call me by Jan. 4-5. Didn't happen. Again I get an email reply that this is such a complex issue and that I need to call. Ridiculous... totally ridiculous and a waste of my time. Who is above these people? Does anyone care at WageWorks?

Every year we get a new Orange Card through WageWorks. Every year we call the 800 number to activate it. Every year, there's a problem. This year, we activated the account per usual. The pharmacy told us card wasn't activated. We go home, make the call to activate. We're told everything is set. We return to the pharmacy. The card still doesn't work. You'd think that a 42 minute phone call to WageWorks Customer Service would have remedied the situation - but no. You would be wrong. The agents on the line repeatedly & rudely asked every question we'd already answered electronically before they picked up. OK. That's a database issue. We provide the information. They ask for more security information - again, rudely. Fine, they have to be careful. But they don't have to be rude.

We attempted to call to find out why we couldn't register our card. We kept get a recording that we were not a registered user. We were on hold for over 50 minutes only to get someone we could not understand. I asked what country I had reached and I was told that could not be disclosed. I asked to be transferred to the US and I was told that was not permitted. I asked for the representative's name and I was told that was not permitted. I was put on hold for 50 minutes and we went through the same game again. I never found out why we are not registered users, where I was calling to, who I was speaking to, how to remedy the problem. Human Resources does not seem to want to do anything to assist with these issues.

I submitted a claim in January 1017 for a dental co-pay, complete with the dentist's invoice which stated very clearly what the charge was for. They denied the claim stating that they need to know what the charge was for. Either they don't have a person who can read on staff or whoever looks at dental claims has no clue as to what "topical application of fluoride varnish" means. Eventually after a year I asked them to take the "missing" receipt money out of my next refund. They refused to do that.

This company is a joke! You aren’t allowed to pay your bills on time if you need to drop coverage due to increase in rates which they don’t notify you of. Customer service is rude and doesn’t care nor wants to help you with any problem. When you ask their names they try not to give you any information! My advice don’t deal with this company if you don’t have to.

Trying to retrieve my healthcare reimbursement. As I write I have been on the phone, mostly on hold for 35 min, These people are the biggest PIA that I ever had to deal with. They refuse to return reject manual claims for copies of the claims, The two associates I have spoken with speak English that I can only understand 25% of what they say. Manager refuses to give me his last name (he has mine) for me to file a complaint with the governing state agency. Thank God I am semi-retired and will not have to deal with them after this year.

I elected $2600 for 2017 because I knew I would be having surgery that year for complications from a mastectomy. At my pre surgery visit to Dr., they asked for payment and I give them my Wageworks card. Declined. I pay out of pocket and later find out that they had put 2018 election of $1000 on 2017 account and erased the $2600. Since I had already spent $1063 in 2017, my card showed a negative balance of $63. Got that fixed, then sent in a reimbursement form for my out of pocket expenses. It was denied saying this was elective surgery. Customer service is incompetent. My insurance paid their part. This surgery must be covered per the women’s cancer act. And wageworks is breaking the law by denying my claim for reimbursement. This is MY money. I’m getting a lawyer.

Retired electric employee. My company uses WageWorks to reimburse insurance premiums. I sent in documents to verify payment of premium. Company rep. confirms that I sent in three documents. Claim request, insurance premium statement and proof of premium payment was mailed. But, company rep. says the proof of payment was not sent. She will not say what third document is, just keeps repeating no proof of payment. She will not ask claims dept. and supervisor says that they [customer service] cannot ask claims dept. to look into problem. Never heard of such nonsense.

I paid my premiums for three months, after being laid off from my job. I NEVER had any coverage through this SCAM company! I spent hours upon hours on the phone with unprofessional, untrained, and basically non-caring people who answered the phones. I can't even call them customer service reps... THERE SHOULD BE A CLASS ACTION LAWSUIT AGAINST THIS COMPANY! They take your money, provide NO coverage for the money you paid for premiums, and then tell you there is NO management to talk to, when you have issues!!! This company is a fraud!!!

Card was suspended in Nov 2017. Required documentation for charges from July...one from a hospital and one from my primary care doctor. All previous claims from these two providers were paid without request for additional documentation. Balance available on my card when suspended was $35. I believe this is by design. They wait until you have a small balance to make you jump through hoops knowing that most of us will give up. Try to talk to any of their service reps? Good luck finding one who can understand you. It's a scam organization in so many ways. Love to see their financials. Suspect they “keep” a significant amount of our money by hiding behind IRS regulations. For example...I have to have a prescription for over the counter (IRS allowed) items. That requires a prescription from the doctor (added $) and then more $ to cover the pharmacists markups. Everybody gets in on the scammm with you and I paying the freight.

This company is despicable! It took multiple phone calls and repeatedly uploading of documents to finally validate a $30 dollar charge and prevent suspension of my account. As soon as I accomplished that, I got a voicemail to inform me of a 5 dollar charge from April that needs validation to avoid freezing my account! A validation 8 months later?! It feels like they go into overtime to try to create ways to freeze my account so that I can't use my remaining balance! It's organized crime!

I called WageWorks on 12/21/17, I was on the phone with the rep for over 20 minutes and she could not assist me. I repeated my company's name 7 names and spelled it 4 times very slowly using words associated with the corresponding letters in my company's name. It was only 7 letters! I asked for another associate. She refused to transfer for me. After she finally got me pulled up she started telling me information such as once I submit my claim from my doctor I will be reimbursed within 2-5 business days.

Cobra participant - Terrible company. You get threatening letters big you are short on your payment, by accident. Was short a mere 8.00 for eye coverage. Got the letter 13 days after it was dated that it was sent. Rep blamed it on the postal service. Postal service delivers in a very timely manner. Wage Works would like to drop me, and if I was out a few days it may have been too late to send the money... Says they sent 12/6. I received it 12/19.

I am sharing my WageWorks experience in NYC. I am using Wageworks since 1 year and it has been pretty bad so far. This card is not compatible with numerous metro stations kiosks in NYC. For some reason, the WageWorks card gets blocked right away and calling them is always long and inefficient. So, I basically end up paying my commuter's metro fares with my credit card and then ask for a refund to WageWorks. Is this efficiency? The main problem is that WageWorks cards are easily blocked. Once this happens, you call them to unblock it, then submit by fax the refund form with proof of payment with another card, then they respond and issue the refund and deduct the same amount in the WageWorks card (2 days). This system is so bad that I am even surprised that it did not fail yet! The waste of time and being late at work because of this efficiency is beyond what someone can imagine! Awful.

This is a flexible FSA, and they are God awful! ANYTHING over $30.00 requires receipts. I had a freaking by-pass stint put in and they asked my Doc for an cyclopedia of stuff! They say it's all according to government rules but I don't believe their **! They put the work on the customer to go snorkel for paperwork. I talk to the freaking archdiocese and of course it's all news to them. They are the worst; run to your HR Department and tell them if the Benny card salespeople come by, to throw their salespeople out on the a$$!!!

I have had multiple FSA accounts in the past with other companies with NO problem. This is the WORST company I have ever dealt with. No matter what you send them they need more. Everyone knows getting radiological tests or glasses is only being done for fun. SARCASM!

They took over 500.00 from my paycheck for 'pre-tax' commute dollars - the cards they sent did not work and they did not care, stated they will be keeping my money and as they are all in India there is nothing that can be done about it. Stay Away - they are out to steal your money.

I would not recommend this company to any employer. A few weeks ago a rep hung up on me when I asked to speak to a manager. I was told by 2 reps today that they could not connect me with a manager. They were outside of the 30 day timeline to notify me of my COBRA rights. I paid the November premiums and they did not when I told them they acted as if they did not care. The Rep last week told me I could elect online, and the COBRA letter itself said I could elect online and recommends to elect online to speed up the process.

This is a company that has no idea what they are doing. I signed up for a monthly commuter card and they guarantee that it's going to be delivered by the start of the first benefit month. The pass showed up ten days late so I had to buy another pass. I had to fill out more paperwork and show receipt to get reimbursed. They then tell me that a new pass will be sent for the next month in time. Once again, pass never showed so I bought another pass. I then talk to an employee at WageWorks who tells me they can't reimburse me for this one which I still have no idea why. At that point, I tell them take me off their service. I'm actually losing money by working with them. Incompetent, not worth the headache.

My former employer uses WageWorks to manage COBRA. I submitted payments according to the due dates listed on my account in their customer portal - Current Payment Due Date. However, the dates they listed were wrong, rendering my medical accounts inactive. Customer service was very unhelpful in resolving the issue, and even denied my request to file a complaint/issue. This impeded my ability to see my doctor as scheduled. Borderline fraudulent practices.

They took $242 out of my paycheck for my monthly commuter card and they never sent it. I called. I spoke to someone in India and he didn't care, he told me they never took the money out of my check even though I was staring at the deduction. Then he told me they did take the money, but can’t sends me the cards. He then told me they did send the cards, but when I asked him for proof he told me that he couldn't give me proof of email confirmation, tracking number, or the date and screenshot of the order being placed. This has happened to me twice with WageWorks and I no longer want to work with them, if someone knows a competitor for up to $250 for unlimited pre-taxed Bennett transit cards in NYC please let me know.

Worst customer experience I've ever experienced. Denied three times for a simple Commuter Benefit reimbursement. I received a letter denying me for a fourth time that I didn't even submit. This company rips you off by being inept. Don't give them any personal information or access to your account. Truly awful.

If you are considering contributing to your WageWorks (WW) Flexible Spending Account, I highly suggest that you reconsider. In my experience, I have dealt with more complications and limitations than overall benefits with this service. Here are just a few examples: More often than not, WW will request receipts for transactions that my health care providers have already verified with WW by submitting documentation on my behalf. There are very limited expenses that automatically qualify as eligible expenses. Rest assured, however, that your money can be spent on overpriced items in the Flexible Spending Account store!

I have had to reach out to customer service many times and it is clear that calls are sourced out. Everyone I have talked to while being friendly, they are frustrated because they are unable to find a solution. I have a HSA to pay my final 2 months. Incredibly WageWorks doesn't allow me to pay this way! They only accept checks, money orders, and direct bank withdrawals. How can that be? Every company me, my family and friends have a HSA card to access their funds! I would like to believe that this practice is illegal.

I logged onto my WageWorks account page to pay my December premiums. The amounts shown are the same amounts I have always paid. When I hit "pay premium", it totals the premiums to a different, substantially higher amount. I called WageWorks and I was told that my premiums have gone up as of 11/15 but they haven't yet had time to update their website or bother to inform me by correspondence that my premiums have gone up. I can't run the risk of losing coverage, so I have to pay the higher amount without having received any notice or explanation of the increased premiums. Outrageous.

After working 35 years at the same company, we were all laid off but some Grandfathered in for a monthly reimbursement on a percentage of the medical insurance, which is given back every three months around the 17th of that month. At the end of 2016 after being reimbursed by Benefit Concepts for two years, which was a great company and always paid out on the due date, the reimbursement was moved to WageWorks in 2017. Still no reimbursement and it's the 24th... Don't they realize that this money is mine and not theirs. I guess they hang on to everyone's money, earn the interest from it, then maybe if you are lucky you'll get it by the end of the due month... I guess I have a job for the rest of my life chasing and waiting every three months. :(

Cobra coverage - I'm paid until Dec 31, 2017 and they keep telling United Health Care I'm only paid through Sept 30!!! United Health Care won't pay claims until Wage Suckers corrects the wrong information they keep providing. Calls to the NON-customer service for WageWorks are ignored, placed on hold forever and they say it their system to report old information. THEY ARE NOTHING BUT THIEVES!!!

I called WageWorks on Oct. 2nd to cancel my COBRA benefits. I was acquiring insurance on my own that was more reasonable. I wanted to have it become effective as soon as possible but needed funds reimbursed in order to do so. I was told it would be 7-14 days to get my refund the first time I called. I was told that someone would call me with a status update. So I called the other insurance company and told them I couldn't start my coverage until I received the check or until I received my monthly check. We decided to make my new insurance effective on October 18th to make sure I had the funds to cover still believing I was getting the refund. I called again to confirm and asked for a callback with a status. No callback. I was told on that call that it sometimes takes 30 days for the process to go through.

Tomorrow will be my 6th time trying to get them to pay 3 legitimate claims. Huge hassle. Who has this kind of time? It is a series of mistakes on their part and they could give a rip. Most everyone you speak with you cannot understand. It has consistently gotten worse and worse over the years. I am giving it one more year and if there is no improvement, I am also not signing up next year. The tax break is totally not worth this kind of frustration and aggravation.

I had only used my card once for a dental visit this year 2017 and my balance was significantly lowered leaving only a balance of $12.63 and they could not explain where the rest of my money had gone to. Instead they tried to tell me that the rest of my balance went towards a transaction in 2016! WHAT!!!! I, of course, asked for a supervisor to no avail and kept putting me on hold for 2-3 minutes at a time. And after holding for almost 1 hour and a half, I said a few choice words and hung up. This company collects from us every pay period and has yet to reflect the correct balance and they sent me an email saying that my card would be cancelled because they needed another detailed receipt from my dentist to which they had already received. This company sucks and is not even registered with the Better Business Bureau. They are a criminal franchise and needs to be shut down. DON'T USE THIS COMPANY!!!!

Over the year they have gotten worse and worse. It is so hard to get paid fast of your own money (health/dependent). Their customer service sucks, and when you ask them for additional help from a supervisor/manager they refuse. Their call center wherever it is has some very bad employees who have no idea how to communicate in English. It is just so bad that companies don’t offer choices for this service.

Never received the extended benefit coverage packet until AFTER my coverage expired. The packet they sent referenced the wrong employer. Thankfully once I logged in online, they had the correct medical plans to extend. However, they wouldn't allow me to cancel or waive coverage for Vision and I discovered I wasn't allowed to remove anyone's coverage from my account over the age of 18, without THEIR permission (i.e. the person being removed), even though I was the one paying for their coverage. I didn't need to do this, but thought it strange. People over the phone were very unhelpful.

I have never seen anything so ridiculous in my life. My company previously used PayFlex for HSA reimbursements. Piece of cake. The company recently switched to WageWorks. I logged in today to apply for reimbursement of about 25 individual medical expenses. I quickly realized that you can only do ONE reimbursement at a time and only scan ONE receipt at a time if you want to use their online system. PayFlex allowed for one big PDF of multiple receipts and upload of multiple line items with said receipt. Not this piece of garbage. How ridiculous.

I called WageWorks today to find out about eligible dependents and was given two different answers. The first person could barely speak English and her answer was "affirmative". When I called my HR Benefits department, they told me to call WageWorks again and speak to a supervisor. The supervisor gave me a different answer. When I asked the supervisor if she could see where I had called earlier she said she could but that the conversation had not been noted. Of course not. Lousy customer service!

Since my company's ADP switched administration of its Flexible Spending Accounts to WageWorks, the service level has tanked. I have been unable to use my debit/credit card for 6 months now, essentially because $12 and $25 co-pays are being questioned, and attempts to resubmit invoices are being rejected. I have gone so far as to call the help support line with the intention of simply paying the amounts being challenged in order to free up my remaining $2,000 balance. However, their 800 number takes the call offshore to call-takers who struggle with English and only have a rudimentary understanding of the process. This is horrible! I am probably done with the bother of having an FSA account going forward.

WageWorks acts like its 1999?! I have to fax over receipts from my medical expenses? Seriously? Fax? Who uses fax machines anymore? A signed receipt for a bill is not sufficient. You have to have an itemized invoice from the doctor?! Good grief. Not doing this again this year. Don't waste your time. And they send you these cryptic emails that don't explain anything. "If you don't give us these receipts, we're going to cancel your account." Wait... Wha?

I used this service under the assumption that it's a legitimate company. The people working here are holding $1,000 of my flex money saying that I need to submit receipts. My documents were all denied. Got sick had to pay for doctor, Co-pay medication and over counter out of my own pocket. The documents given to WageWorks is what I received from doctors, dentist, eye doctor.

Each year Choice Strategies tries over and over to deny my orthodontist claims. They clearly make their money by taking advantage of people who don’t keep track of their account or get tired of the endless excuses to deny. It is braces. This is why I put the money there. Just pay the damn bill. Seriously, what is your problem?

I don't think they are capable of validating a single medical expense for the spending card without submitting the same documentation multiple times. Doesn't matter if it's from your doctor's office that you've been using for years and already submitted documentation for multiple times. I'm not knocking their staff. I'm sure they receive no training, and it's a transition job until they find something better. I'm not sure I am going to have any money taken out next year. They make it extremely difficult to use your card.

I called to find out how to file a claim. "Alvin" told me this: "We are not taking online claims, you have to mail it." After several minutes, could not tell me the address. I asked where I could find a claim form, he said online. I said I'm online on your website and I don't see a form. He said, "We are updating our systems." OK so where is the claim form? "Online". So they take your money, no problem but there is NO WAY to file a claim and get reimbursed for health charges. This should be illegal.

When I initially signed up for COBRA, they said that they never received my paperwork. I mailed the paperwork and my payments for September and October at the same time. They go to two different addresses. They got the payment and cashed the check without a problem, however they never informed me that they did not receive my paperwork and my coverage was canceled. I only became suspicious two months later when I never received my payment coupons. I then had to go through the process of appealing the cancellation. That took from November to February the following year to resolve. After several phone calls and having to get BC/BS involved I finally had insurance. All along I am paying for the health insurance and not being able to use it because WageWorks did not inform BC/BS that my insurance was reinstated. I believe my paperwork got lost on somebody's desk. I hope I never have to deal with that company again.

KISS YOUR FSA MONEY GOODBYE with WageWorks! This Company needs to be shut down and employees jailed for illegal misuse of consumer's healthcare money. A class action CRIMINAL lawsuit cannot happen fast enough!! Yes your FSA is suppose to be YOUR money and YES it is set aside for serious health expenses such as CANCER & DIABETES, but this company, that is located overseas, rejects claims and illegally freezes access to your account without reason! When you call to question be prepared to be connected to an underage 12 Year Old Child with poor language skills, who if you are lucky enough to understand, will yes you to death & tell you they are working on it... and then never call you back!

Horrible website. The most poorly designed (using the word design is a stretch) you will ever encounter. Written using language and organization foreign to normal people. Perhaps it makes sense from their internal company structure and culture but it is unbelievable confusing and unclear how to use it for any of the critical and basic functions it supports such as setting up and making payments and getting information. It looks to have been designed by software engineers to work for their perspective.

Worst company ever - DO NOT DO BUSINESS WITH THEM. Do not pay bills, lie, and give you the runaround on every bill. They want to hang on to YOUR money as long as they can. Their executives should be in Jail. If there are others out there that feel the same way - let's file a class action lawsuit.

I don't think I have to write anything more about the absolute worst experience that people get in dealing with the incompetent customer service agents (supervisors included) from this company whose only training seems to parroting the line "we apologize for the inconvenience" but not do anything to fix the issue. I used to have a Commuters Card account which has about $165 balance.