Square Reviews

Square has zero customer service. This company has by far the worst customer service I've dealt with in any field (this includes late night fast good customer service). I didn't use their system much but kept it for convenience. One customer had an issue with her card's zip (they're moving and husband changed zip to new address without telling wife). The payment went through but square locked the account for 2 weeks. I spent hours on the phone just to get the run around with promises of call backs that never happened.

I am a new startup small business with an online presence. I've spent thousands of dollars in getting setup. I've trusted Square for my merchant services needs, domain and web based products and not to mention with my financial information and funds. This was a big mistake on my end. After three full weeks of getting setup I received an e-mail from Square informing me that my Square account will be deactivated and ALL of my business's funds will be placed on hold for 90 DAYS. The e-mail did not include an explanation as to why Square made the decision to deactivate my account.

I want to tell everyone that is thinking about using Square DONT DO IT. These people will suspend your account for no reason and not tell you. Not one bad mark on mine but they still want keep my money. I sent in all the paperwork. They said that the CC transaction was high risk for fraud, what the clowns don't know is that the customer they called a Fraudster has more money than them. I am guessing she's my neighbor for years. I am very offended by how they handled it and put a picture on me and my neighbor. I repeat don't use them if you have any sense.

Please do your homework and research other options before enrolling with this company. It may be quick to signup for an account but they don't actually verify anything for weeks or months so you will be in for a shock when they hold your money for all those weeks and months or block your bank transfers after you've already been verified and approved. We had been with them for over a year with all the necessary documentation submitted, EIN, Articles of Incorporation, Banking History, etc. and our account was in good standing (ie sales, chargebacks, refunds, etc.) when they deactivated our bank transfers without warning or any communication. They did not respond to email, telephone or even chat messages.

I am a new business that started during COVID. I got Square, what a mistake. My FIRST transaction they took my money. They said I needed to provide my EIN number and Articles of Incorporation. I am a Sole Proprietor. I don't need a EIN. I use my social. I don't have Articles of Incorporation because I am a sole proprietor. I DID provide my State Registration of taxation. I was told the issue is closed. I lost $850.00. This business has an unheard of amount of complaints. They have had lawsuits. And they are still in business. They operate by email, they don't respond. Do NOT use this company. Do your research first.

I purchased two square readers for $20.00 plus tax in hopes they would honor their free square reader promise, but they did not! This company tricks you into making the purchase first. Second, you must activate your account which will provide your business with the ability to accept payments from your customers by visa, mc, and Amex, but there is a catch! You must enter your business bank information and verify identity, etc. I tried to verify a number of times only to be told, they will not be able to approve an application.

After 3 years with these guys, spent lots of money buying their terminals and POS devices they cancelled my account for no apparent reason. When I tried to call them to discuss, you can't. They kept my funds for that day and I had to scramble to find another service in hours. DO NOT USE THIS JOKERS.

Square, well where to start, they lie, they steal and there is no one available to speak with. Stay away from these people and this company, they have no integrity and will arbitrarily close your account and hold your funds for an undetermined amount of time. I have been dealing with this company for 4 months. 3 of which have been to get them to release $600 that they just held.

Square allows easy access for CC scammers. System does not allow for address verification; therefore, anyone with stolen CVV code can abuse system. System should not allow vendors to mail products to non-registered CC customers.

I would rate 0 if allowed. Square offers 0 customer support. Are withholding transferring funds to my account for no legitimate reason, almost a full month. I provided all requested info. My personal account rep offers 0 help, you have to make a phone appt, always a week out. Does not resolve issues. Does not return calls, emails or texts. Class action lawsuit should be in the works.

I am not happy with all of the charges and then do not even deposit my money for several days even though I have instant deposit and happily pay for that extra service. I was told that it can not be instant deposited because it was over $10,000. so now I get punished as I have to wait from Friday to Monday and they will then deposit my money. Why!? Called and I got no help! I would not recommend this company in good faith to anyone!

I opened a Square account and got a payment from a customer via a bank. I was told by the bank that using Square is convenient to receive the payment. So I did that and acknowledged I was charged for more than $1000 for the transaction! Later they explained that the fee for the transaction is 3.5%. But I didn't get any noticeable info on their website about the fee! Also, at least for a such large amount of fee, they should pop up something about the fee before proceeding the transaction! Can you think of any other financial institution would charge for more than $1000 for one payment wiring? I feel they are like a mob... Please let me know anyway I can sue them... Thanks for viewing my message.

Had Square for almost 2 years no problem until I stopped getting bank deposits. Went online and it said they need documents. I cannot submit them online, and square won't even tell me what documents they even want or how to give it to them. I can only use email support, they refuse to give me chat or phone support. The only reply I get is "please submit more documents to verify your business through your online dashboard. If you would rather not submit documents consider refunding your customers". The same customers that received their products already, and again I have been with them 2 years, and now they have to validate? Why wait so long.... Oh that's right Jack Dorsey (Yes he's involved in square) would rather steal from American companies. Only thing I can think of because they refuse to tell me what they want, or how to give it to them, seems like something an honest company would tell you. RUN AND USE A DIFFERENT COMPANY.

Square is so easy and accurate. Square is always growing to provide additional resources to provide to their merchants to assist them in their business ventures. Square is a business partner you can count on!!

Some time ago Square purchased the Weebly platform. Square online store users were migrated over to the Weebly platform. What I found in my experience is a partially functional website platform with poor SEO capabilities. The Square/Weebly users have a dashboard to add in their products, description and pricing. But NO ability to add H Tags to pages. None. Their code injector, Embed Code Section has a bug that corrupts any properly written syntax code after publishing. I have spent almost half a year with Square tech support with no resolution. I am not permitted to talk to advance tech support and keep getting told that my case would be elevated countless time. There are other Square Online store users with the same complaint. Bing Webmaster confirms what I am saying as well. I don't recommend the Square/Weebly Online store. I will be changing over soon. There are other platform with better tech support with fully functioning SEO capabilities.

In September 2020 my company completed an Artful Bachelorette Party for my client. The client was sent photos for her event and wrote a 5 star review and thank you note praising my company for a great event. In October 2020 we were notified from Square that a dispute had been raised: "Customer claimed credit was owed." We called the client and she denied raising any disputes, stated she had a great experience with us and had no idea what that was about.

Transactions instantly is a plain lie! Found out mine was going to be 30 days! After 35 I complained. They sent email after that saying they closed my account and are holding my money for 90 days, at which point I will lose my money because of penalties! Because I called a lawyer! This is email!!! "Our account services team has reviewed your account and determined that we are no longer able to support processing your payments. Starting today, your account with Square is deactivated. Any funds in your account balance will be held for a period of 90 days, and are due to be released to you within 2 business days after may 09 2021. Please be advised that the release date and amount available for release may change based factors that include receiving additional chargebacks after this notice!" basically they stole every dime I put in the account! Do not use this company! Even their merchant handlers said they are dropping square! Please spread this so people don't get robbed by them too!

My girlfriend started a small business so I suggested Square. After her first transaction she was billed over $1,800 dollars. We called together to find out what happened. The representative informed us that an account was opened almost 10 years prior with charge backs. She has an ex that is a small time thief that opened a few accounts in her name so we knew where it came from. We tried working with the representative but all they wanted us to do was verbally accept responsibility for the charges like a debt collector which we knew not to do. They refused to provide the account information even through my gf verified her identity and refused to even consider looking into the ex whom we know did it. We even provided contact information that they can trace but they were more interested in getting her to accept the debt (that is easier for them after all). That is horrible customer experience!

A family friend was supposed to make furniture for my family's new home. I paid him two payments of $1,350 via Square. Unfortunately, he got injured and was unable to make the furniture. He advised me to dispute the charges with my credit card company and get my money back. He also stated he stopped using Square because they were difficult to work with. Meanwhile, I made the dispute and was initially credited the funds. Apparently Square's policy is go dispute any disputes brought against them immediately and automatically no matter what and based off nothing. They advised my credit card company I did receive the furniture, which is completely false.

Square reported an income to the IRS as my personal income instead of the company I was working for. The IRS says I owe them 20,000+. I can't get anyone at Square to correct the error with the IRS and can't even talk with anyone at Square. I am currently speaking with a lawyer to get this straighten out. Hope others don't have to go through this stressful situation because of their stupid error not mine. I would never recommend this company to anyone!

My friend bought a doll from me to help me pay for my dog's surgery to save his life and they held the funds and refuse to release them without copies of Id and card and they are very rude on the phone about this life and death emergency. Now because of them my baby is going to die. They are horrible.

Pathetic customer service. If you are able to locate your number then the recording prompts you to get a code number to speak to someone. Trying to get this is akin to a dog chasing his tail. Pitiful!

If I could rate these guys a zero I would. I wished I would have done my research before signing up. These guys are the worst company I have ever dealt with and have charged me 4 times on one transaction and now I cannot get ahold of anyone nor will they return emails. Costing me over $800. Not to mention they froze my account over a dispute I won and now holding over $11,000 and still cannot talk to anyone at the company. Do NOT EVER use these guys. They will ghost you and do not care one bit! Far and away the worst customer service I’ve ever experienced.

Square approached me over a year ago to join their Early Access Program for CBD. It was a breath of fresh air back then. They were saying all the right words, like CBD is great, this industry needs to be supported, etc. It was nice having them backing this industry, it felt good. So, I invested into my brand and expanding market share. They recently just cancelled my account. No warning and reason why. The crazy thing is my brand is a marketplace for other brands. 90%+ of them are Square customers, so did they shut them down? No, just me. How does that make sense? It doesn't. Don't fall for their rhetoric that they are here to help small businesses. They are here to rob you blind and keep you small. Because once you start getting too big and reliant on them, they'll just shut you down. Terrible company with unethical business practices, and most likely racist employees. Avoid at all costs.

This company is the possibly the worst I have ever dealt with! We were using Square to process our credit cards and for no reason at all they put a hold on our year end transactions. They said this was because we processed higher volume than normal. This might put my company out of business. Customer service will stonewall you, nobody to speak with, they absolutely DO NOT care. We have never had any chargebacks, never any disputes, not so much as a hiccup.

The dispute process is very hard to use and wouldn't let me add pertinent information. They say their phone service is very good. I wouldn't know since after trying 5 times I could never get anyone on the phone. I gave up. These people are not customer friendly at all. By the way this, is my, first review ever.

I have been using Square for my store for over 10 years although fees have gone up, I was pretty happy with the platform. Then... they have frozen my account! I have over $3,000.00 in my account and the over $500.00 I proceed yesterday isn’t showing up. I am devastated. I do not have any disputes. I can’t pay my rent or buy business supplies. No warning, nothing just locking me out. They have requested and I have provided, although they had most, my driver’s license, LLC filings, Federal numbers etc. they even asked for a passport. I sell CHOCOLATES!! And Dog coats. I’m not doing anything illegal.

We received payment from a customer, and Square deducted more than half of the payment and said it was due to a payment dispute in our account. We reviewed all payments that have been received and there was no open disputes. We contacted Square and was told that we needed to provide company documents, which we did, and then was told that there was another Square account with another company name associated with our company that had a payment dispute.

I have a similar experience to Rob of Okotoks. For two days of an estate sale, we used a Square card/chip reader to take credit card sales only to find out later that ALL of these sales registered as CASH even though, like Rob's experience, everything seemed to be working, including asking how the customer wanted to receive his/her receipt. Since the customers did not give us cash, we have lost $28,000 in sales; I had to write the clients checks for $20,000 out of my pocket. And all I get from Square is people who do not speak English as a first language telling me that they don't know nothin' about nothin'! I'm looking for an attorney to sue them.

Square has been processing my credit card sales for years, I have had not one single problem or issue ever. Nothing but perfection since day one. Square is always seeking ways to assist business owners all the time with new innovative products and services. They simply never stop trying to help me and my business.

I have been using Square for debit and credit for the past 2 years with no problems and just purchased the complete pos system 2 weeks ago for $2000. Spent the last week entering all my store inventory into system then received a email that my account has been suspended and they can no longer accept payments for my account and I can't get a hold of any rep for square. So my business down on black Fiday sales. Thanks for nothing square. Don't get involved with this company. They don't care about their customers businesses.

We are a business that 100% depends on tourism. We're struggling to survive and we decided to launch an attractive Gift Card campaign with Square as the merchant processor. After selling $5k Square decided to deactivate our account, with no further explanation, and to hold our payment for 90 days, I called several times and their agents don't give you any explanation. We're a legit business trying to survive and we've been treated as if we were doing something fraudulent or illegal.

Square with all its honesty titles, put a hold on my money over $6000 two days ago and deactivated my account without any reason, even after verifying my registered business. They are scam, no customer service at all, only answering machines, no one responds to an email. Money arrives to square from clients and disappear, no reason is given, no one to talk to, basically this fake company should be sued and money has to be given back. I surely don't recommend anyone to use Square because they are nothing but bunch of thieves and it should be stopped by the government immediately!

We have been using Square for quite a few years now and are finally fed up with this company. They provide absolutely no support for purchase disputes and both times we have lost when we provided a signed credit card authorization form, signed invoice for the pickup, and a copy of the credit card and the purchaser's driver's license. How do you lose a claim when we provided everything they said they needed to solve the dispute in our favor. Now we are out a total of $7000.00 over 2 purchases disputes. DO NOT USE THIS COMPANY! THEY ARE ABSOLUTE GARBAGE!

Don’t use them! They will steal your hard earned money!!! I have been almost 10 years with them, they suspended my deposits couple weeks ago. DIDN'T NOTIFY ME. So they let me continue processing transaction, but they holding my money ($3,000) HOSTAGE!!! IMPOSSIBLE TO REACH ANYONE ON THE PHONE!!! When I emailed, I just received email back saying they forwarding my issue somewhere... 3 days later... SILENCE!!! I will be filing complaint with attorney general and filing lawsuit in court to get MY MONEY BACK my clients paid for services I provided!!!! THEY ARE SCUMBAG THIEVES!!!! And that's what you get for being loyal client for almost 10 years!!!! They won't see even one more transaction from me!!!

Square has been holding onto our funds for weeks and refuses to answer or give a reason. We have over 15k in sales being held hostage. They have zero customer service and have provided no explanation. Honestly, our biggest regret as a business is not using QuickBooks right away and thinking square was a fast and easy solution. Do yourself a favor and use ANYTHING BUT SQUARE.

I signed up with Square and thought all was good. I took my first payment from the United States and Square blocked my account. They emailed me and said they can't deal with me any longer and deactivated my account. I still do not know why. I have been trying to get answers but they stop talking to me the minute I ask about it. They also said I will not be receiving my money this year. It will take 90 days to receive my payment from my customer. One star review for Square! I have signed up with Elavon and so far I am happy.

This contactless chip reader said after every sale thanks. But the payments weren’t received because they were going through as a cash sale. Why not have the device say thanks for the cash sale. Now we are out $650 dollars in sales.

I am a catering business and since COVID people have been slow to have any events. I finally got someone to book an event and I thought hey! Square seems like a great and easy way to take credit card payments for my business. Signed up and linked my bank account and took payment from my customer. Things seem good and I would have funds in 1-2 days, BUT it was all a lie! The event was in 7 days and I had to get all the food, tents, tables and chairs deposited and ready to go! The next day they suspended the transfer until they got some questions answered, okay I answer them. THEN the day after they ask for all the business documents, okay not a problem, submitted all the documents. The day after that I got an email stating they deactivated my account, the deactivation can not be revered and they didn’t give me a reason as to why. Called customer service but you can’t get thru without a code, to get a code you need an account.

I have been with square for 2 months, I have one sale using their app. The money from Aug 13 is still in their possession. They claim that the funds need to be verified and will be held until they clear them. The customer has paid their CC company, Square has my money, and they will not release the funds until they review the transaction and I provide them with an invoice for the sale. Meanwhile, the customer has made no complaint or challenged the charge. They take a big chunk of your money when you key in the CC #, but it seems that is not enough. Once I get my money, or I credit back the buyer and use another form of payment, I will close my account, I don't have time for this BS.

Began to process credit card payments via Square. Bank account, identification, bank statements, state business license etc. all provided. Then after 6 months do it all over and over again. All the while holding client payments But allowing more payments to come in. Sad company. I’ll stay with Zelle and Wells Fargo.

On September 30 I sent a friend of mine $100 through cash app unknown to me that my friend had closed the account, I contacted cash app and they denied my refund. They said they're unable to give anybody refunds. They can take your money but they can't give back money so now I have to contact the state attorney and I contacted my bank to do an investigation. Stay away from these guys

Square is fraud. This company is either going out of Business or seeking lawsuit. I am very successful hairstylist. I am greatly affected by Covid-19 pandemic in California. My business is shut down for over 6 months now. When I received some PPP money from my bank to help me with the financial situation that I was in, I decided to set up payroll with Square payroll in order to keep track of my financial spending.

After years of being a customer and paying thousands of dollars, I had higher expectations of the company's response to the dispute case I just received. They totally didn't support me or let me fight the case, but simply took money from my account!

I was using these guys for online payment processing for over 1 year, then suddenly they close my account and freeze all of my funds owed to me with no explanation and nobody to talk to. Their customer support is always backed up and you cannot get through to a human. Their automated support and user forums are of no help. I have lost money and my business is down until I get a new payment processor. I though they were great until this happened. I will never use them again. I am switching to another payment processor. It is not worth the lost time and money to try to resolve issues with Square.

They sign you up, tell you that you can sell your product (THC free CBD). Let you sell items then when you want your money they cancel your account. Will give you no reason why. Will not talk to you. Give you no way to email them. In fact the email they sent me telling me my account was canceled had "do not reply". Now they have cost me lost time and possible sales setting up another account. Bunch of gutless lovers. Can only contact you while hiding behind a computer.

One of my customers try to get the money back from one of my custom jobs and SQUARE takes 100% of all the money and also takes all the money from the NEW transactions because one customer decides to get a refund from a job, even if you have all the proof for the custom job, conversation, even with a proof of the delivery, Square holds the money, they say 90 days, I already pass 90 days, that is why I'm here, hate the team square, they don't care about you as small business owner.

Lost the transfer. Sent me two Square units and I’ve been dealing with Canadian and United States Square call centres. One emails the other has no clue what’s going on. How to Resolve. Track the payment Down using a transfer number. Sounds easy right? Banks says it has to be done on square side. Square says no the bank can find it. Hours after my 2 hour conversation with them.

For any aspiring CBD businesses out there, or CBD businesses considering switching to Square, please let me save you some time: don't. When you first begin the on-boarding process for Square's CBD merchant site, it seems like it's going to be a quick and easy process. On April 15th I applied with Square to sell my ** farm's CBD products and received this message: We have received a substantial amount of interest, and we are working hard to review applications. At this time, we expect to get in touch with you regarding availability in approximately 2 weeks. We appreciate your patience as we strive to provide all sellers with a great experience.

After testing my equipment, after getting a new phone, my swipe privileges were revoked. When I contacted them I was told that I violated policy 32 which says that you will not run your own credit cards "except" when testing your equipment. The test I ran was for $1 and it was even titled "Equipment test, funds will be reversed". When I told them that I was testing my equipment I was told that it was already done and there was no way to reverse it. I was also told I had no recourse in getting this resolved.

Square Inc. is arbitrarily withholding 30% of our companies billing and many others across the country. Square claims the 30% will be held for 120 days, this hold started in May of 2020. Our business does not have any Red flags on our transactions that could justify said revenue hold. Square has no right nor authority to hold our assets that we and other businesses earned with our hard work. Square Facilitates the movement of currency digitally and gets paid a significant fee for each transaction. However they should have no legal recourse to hold assets that are not theirs, without probable cause. Times are hard enough for Americans and small businesses.

I opened a payroll account in May and initiated a $1250 direct deposit payment to my employee. Square deactivated my payroll account without giving a reason and have been holding the $1250 payment for almost 3 months. It's impossible to speak to a person to find out what's going on. 1st email they told me it would be released in 60 days, after 60 days they told me 90 days. They said it will be released in October. May to October is more than 90 days. There is no way for me to check anything, just hope someone emails me back with 1 accurate answer. This company is a professional scammer. Do not do payroll business with them.

I would not recommend this company to anyone. After doing business with them for a year no chargebacks they are holding 30% in reserves for 120 days. I feel during Covid 19 they where heavily impacted and now their customers have to suffer as well. They are holding $2400 dollars of my money. The bad things is even if you stop processing with them and try to close the account you can't. It doesn't help get your money any faster. I have since changed processors with no issues and no reserves. It is not a standard practice. I have been in business for 34 years.

I was attempting to change the business name associated with my bank account within my Square account to a new one. Though I could change the name of the business I could not add the new business name to the new bank account. It simply preserved the old one. I attempted to delete my account but it only allowed a deactivation. This made re-registering my new business with the old email impossible.

I've used the app with reader for over 5 years. I’ve been thoroughly happy with it. I bought and sold gift cards for my salon business, this past holiday season, simple to use and redeem. I use the appointment scheduling also and love that it sends reminders for guest appointments. It’s also user friendly, easy to set up.

I set up a Square Account and purchased an $80 Square Reader and Docking Station for a part-time business I started. My business is in Network Marketing and the I sell several different brand items as an Independent Affiliate. One of the products I sell is CBD Oil, which is legal in every state in the USA. However, because my business sells products that are made from the Hemp plant (which is not the marijuana plant) such as shampoo & conditioner, relief creams, facial products and CBD oil, they shut my account down. It took days to get someone from Customer Service to tell me why and after explaining my products are legal to sell, they refused to reactivate my account.

I own a landscape company and was given a downpayment for a job with Square. They took the payment and said they have to review it. A month and a half later, no payment and no answer from them. I have tried to contact them and the only response I get is read the fine print. They can flag your money and play in Wall Street with it while you starve and they don't care.

This is an awesome and easy to use to take credit cards in the field with your phone or tablet. They send you the readers free of charge and you can get same deposit for a small. I love it. There is no monthly fees at all.

I have been using Square for credit card processing for over a year. We usually do fairly large transactions, 2000 plus. We have never had a charge back, never had a complaint. The corona shut down hurt us real bad, the first two transactions we ran one for 3500 and one for 2500.00 they kept a third of it in reserve for I dont know how long. We run on a very small profit margin, so on both of these jobs I had to borrow money in order to finish them because of this.

I was about to use my Square that I had been using to sell my art. Swiped the card. Found it was deactivated. I don't use the Square a lot but had been using it for years for my art shows. Havent had my spring shows so not used in awhile because of Covid. So if you asked me to rate the Square before this incident I would have said great but now I'm just puzzled and disappointed. Make sure you check your Square occasionally as they can stop it at any time for any old reason. I have a feeling it was because of lack of use, but don't know. They wouldn't say.

Very fair pricing and easy to use as well as many options to grow your business. Everything you need to start up your business is so simple to use. Square also makes pricing fair for merchant services and hardware. Great customer service too.

Unanswered issues with their CC processing. Dealing with Square equals an exercise in massive frustration. Wanting to find answers to problems is next to impossible with them. Their follow-up and ability to handle issues is non-existent and they seem to not care that is the case. Would not recommend them.

Our company has benefitted from Square's Professionalism. The Square Dashboard is comprehensive. Square handles our Appointments and Notifications. Processes our payments and accurately reports our transactions. Square Capital is also a very comfortable and convenient way to provide funding for small business when traditional banks are unfriendly.

Square is constantly innovating ideas that can benefit the small businesses. It truly is a one stop shop that does NOT nickle and dime you with fees. You pay what they said you would pay... No more and actually sometimes less. It would be in the best interest of your company to at least check them out.

We are a small business who generated 6800 in sales our first week back from Covid19. We have been waiting weeeeeeeks for our Square reader and never received it. Though we didn’t want to manually enter customers' cards (higher fees) we had to operate so we did that. 26% of our sales that week were card. Here's where it gets funky.

I set up an account with Square and sent an invoice for a technical paper I wrote for a startup company. Although the payment had gone through successfully from my customer, I received a number of emails from Square and was asked to provide documentations including last four digits of social and ID. A few moments after I provided that, a customer agent reached out to me on my phone and confirmed my identifications and continued to just put me on hold. I patiently waited for the agent jerking me around from one hold to the next and finally I was told she would get back to me by email or phone. Two hours later, I got an email saying they have deactivated my account without providing any reasons to why this was the case. I wouldn't recommend it to anyone.

Due to the encouragement of my G-kids, I downloaded an app called Cash App, I have used it without a problem. Last week money was sent to me, I used the no fee option, after the wait time, they are still charging me a fee in order to cash out. The end of the wait time is today {05/27/2020), that a week since the money was sent to me, now the app is telling me to wait another 3 days, it's confusing, the first date was supposed to be today to cash out without paying a fee. The customer service is ridiculous, THERE IS NO CUSTOMER SERVICE. I signed out and is attempting to sign in again, getting nowhere, now I'm wondering WHERE IS MY MONEY, never got the confirmation text, I got the confirmation email, but STILL can't sign in and THERE IS NO ONE TO SPEAK WITH.

Canceled Me and Took My Money. Without explanation, they deactivated my acct with almost $1,000 inside. Customers were complaining because they couldn't submit an order. 8 hours later, I got a deactivation email. Anyone help?

Signed up recently. Today received my first paid invoice through them, they immediately put put it under review requesting tons of information from company organization documents to the 3 months of bank statements! Really? Why on earth do they want to see all my transactions with all clients names and their spending budgets? When I called they couldn't provide a single reason why they need it and was just kept saying it is their policy. Issued the refund to the client and will close the account in a week once refund is processed.

I noticed that a $1500 invoice was paid but only $1083 was deposited into my account. I called assuming a simple clerical error. I was informed that because of Covid 19 that Square was going to retain 25% of all my income in case I had a charge back, I've never had a change back. I said, "What are you talking about." And they said it was normal business practices. They would keep 25% ongoing always and release it once it agrees 90 days. WTF. Are you kidding me. That is theft. Bully tactics and theft, nothing more. Screwing people in a pandemic. Not me. I'm out. At the beginning of the conversation he informed me he was recording the call. I asked to speak to his supervisor, he declined and I told him I was recording the call as well. He replied that they didn't allow people to record their calls ???.

I've been with Square for almost 2 years and have never had a single customer dispute or chargeback. When Covid19 started I was informed that they would be holding 20% of my payments for 120 days for NO REASON WHATSOEVER. I requested their alleged reasons and did not fit into ANY category that they had listed.

I HAD a Square Account for 4 years and all of sudden on Jan.4 they DEACTIVATED my account with $1,921 in it.. I was sent an email and told I had to wait 90days.. Needless to say don’t have my $$... TOTAL CROOKS!! Use another platform because they are awful!! No communication other than email.!! All while their BILLIONAIRE owner runs around donating money.. Hey Jack Dorsey how about give me the $1921 your company OWES me!!

Read all the reviews before thinking signing up with them, they will at any time: freeze your funds for months, ask for endless documents, even correspondence with your customers, your social media accounts... unbelievable! They are collecting information and closing accounts. Luckily this recession and their idiotic business practices will bankrupt them.

So along with thousands of other people during this Covid-19 Pandemic, I signed up for multiple Covid-19 PPP loans hoping to get just one! My bank came through on 5/6/20 direct deposit (AFTER DOCU-SIGNING) the loan terms and agreement. I was thrilled!!!! I woke up this morning to find that ANOTHER PPP loan had funded my account. (YOU CAN ONLY HAVE ONE.)

We have used Square 4 times for Capital for our business and there was no problems. We are now sitting at 97% payback with no new loan offer. I contacted square and they told me that I don't qualify for a new loan, why? I had to charge backs and problems paying my other loans and this is my fourth loan. This is the time that their customers need the help and square will not back the customers. They charge high interest and fees but when you need the help square denies you. I have tried to email them and get no reply, I can't call them because they don't answer the phone, BUT they still take my payment everyday. When this loan is done I will be going to a different company who values their long time customers. DON'T waste your time with this company.

I have used Square for more than one year. It works well and offers all the bells and whistles, making invoicing less of a chore. However, I received an email today informing me that they would be holding 25% of my funds for 90 days, in the event I receive a charge reversal. I have modest sales ranging from $200 to $10,000 on most orders. My profits aren’t necessarily 25%, so how can I function as a business with 25% of my funds held? Square can’t/won’t tell me how much of a reserve I must have stored.

I applied for a PPP loan through Square, but cancelled the loan application before the loan went through since I was ineligible for the loan. Square pushed the loan through despite my wishes and insisted that I could not cancel it even though their own policies indicate that I do have a right to cancel. There is no way to connect directly to the Square Capital department and customer service is of no help. The only reason I can see for this unwarranted action is that Square receive a 5% commission for these loans. Has anyone else had a similar problem with Square. Feel free to contact me: **.

I'm sure some people have no issues or little issue with Square. Then there are some that told me to stay away from them completely. I also spoke to some other people who used them, and some mentioned it was a hit or miss! I have major issues with Square and will never use any of their services...period! Use them at your own risk! I got laid off from my company due to the Covid-19 and decided to open my own small company, in which I did.

My first transaction went through seamlessly. My second seemed to go ok too. But then I log in and see that they wanted more details about my business. So I gave them the requested information. They then deactivated my account and told me they were withholding my funds for 2 months. I do NOT recommend this company at all. I have tried and tried to speak to a customer service rep but they have flagged my number in their system and told me to email them. I messaged them on Facebook. They said they would get back to me in a few minutes. Two days have gone by. This is a horrible horrible company to work with. The fact that they can withhold your funds like this is ridiculous. During a pandemic at that, when funds are tight as it is.

I have had an account with Square for a few years, I stopped using it for a while. After I started using it again they terminated my contract for no reason!!! I asked for an explanation, and the answer was "our decision is final", I haven't had a single complain or no disputed charges and they didn't care enough to tell me why they closed my account!

I am a business owner that takes credit cards, Somehow someone stole my business name and my cell number and opened an account with Square. Square didnt verify. Allowed this person to continue to steal people's credit cards and pretend my company was taking the credit cards. The money was being deposited into the scammer's account. That's just the beginning. For weeks I tried to contact Square which is impossible. Finally after weeks someone called me back and told me someone would contact me immediately the next day. It has now been a week and still no call or email. This company is horrible. I wouldn't trust them with a roll of pennies let alone my personal information.

When I started my service with Square I actually went through and read all of their Terms and Conditions, which is never an easy task, but I wanted to make sure everything would be ok since I had a previous issue with another payment processing company. I only had their service for 3-4 weeks tops when I received an email from them saying they were cancelling my account! I emailed back to ask why and after a week got a reply that only stated that they could not go back on their decision. I never asked for them to go back on their decision, I just wanted an explanation as to why they cancelled my account randomly when I hadn't done anything wrong on my account or go against the terms and conditions.

When reviewing our debit card account transactions we found three unknown items totaling over $200. We called the listed phone number and got the automated message from Squareup.com. After much frustration, we could not verify the information on our record. All attempts to contact Squareup and their cash advance system were unsuccessful. Since we have no record nor any recollection of making such authorizations for our debit card account, we conclude that someone unknown to us used our account number to receive Squareup cash advances without our permission. We advise anyone not to use any Square Captial LLC products because they may be knowingly or unknowingly contributing to credit card fraud.

It is not possible to search customers/clients/patients by last name... only first name. I would never had used Square knowing this in advance. So, I put the person's first name in the last name box and the last name in the first name box. Then I can search last names and the list becomes alphabetical instead of looking like 52 pick-up.

The company did contact me and helped to get a receipt for my purchase. I still find it difficult to update information and will only use companies that use their service, if I don't really care if I get a receipt or not.

A new business here, I found opening the account to be the only easy and hassle-free process. After accepting about $400 in orders, they froze my account and requested business documents. Ironically the same documents I provided at account opening, in which they had no issues with. After submitting the requested documentation, they continued to process and collect my customers’ payments. Finally, after 2 business days I received an email stating they were deactivating my account and would hold all funds until June 30, 2020. Yes, an entire 3 months! I sell furniture on my web-store and eBay, so there is nothing illegal, fraudulent or suspicious about my business or my practices in any way. In their email they stated I violated their terms but would not clarify as to what specifically.

AVOID THEM... I used Square without any issues or problems for a number of years.. Processed payments from $20 - $4500 with no issues. When my business picked up, I started getting consulting fees for $10K - $12.5K... When I processed my first payment with them for $10K, they suspended my account. I answered ALL their questions to validate my account. Sent them my driver's license, passport, 3 months of bank statements, Invoices, link to my website - BASICALLY everything to prove my identity. On my bank statements they could easily verify prior deposits. After all this, they deactivated my account with $10,500 held there that I cannot collect. I am extremely frustrated. AVOID THEM. I will never do business with them again.

I have more than $5000 held by Square, it's been more than five years. Every time on the dashboard the deposit day automatically gets delayed by one business day. They use your money and won't let you access your funds. What's the excuse now? Can't be because they fear chargebacks...It's been five years! This is one of the most untrustworthy company out there. But I know with my lawyer we started the procedures to sue them, and I am a 100% positive we will prevail +compensations for malicious practices and loss of revenue. I will blast their company everywhere I can and share my story on every social media outlet untill their CEO gets a bad reputation.

I work with people that are disabled or low income. Only pay for supplies not my time. I used this Square app once. Now I have to fill out all this paperwork and my account is suspended. You're a joke, I will go make to QuickBooks, where it is easier than dealing with all this red tape. I had to go wake up the lady I worked for and ask for cash. Banks are closed because of this virus. So no checks. It took her an hour to get ready, climb in her wheelchair, load up in the van and take her to the ATM. Thanks square. You gladly take the money for the fees but won't give me my money to feed my family. If I could I'd rate this zero stars.

I am a cab driver and being able to take credit cards is very beneficial for me. I signed up with Square. Did a total of 2 transactions and they put my funds on hold for my account to be under review. They requested me to answer questions and upload documents which I did and the next business day my account was reopened and I was able to transfer my funds into my bank account. Then the following day, the day after my account was reopened, I did two more transactions and again my account was put under review. Only this time my account was deactivated. No reason was given they're holding my funds and I had to refund my customers totaling close to $200 because Square claims that they are going to hold my funds for 90 days. As a cab driver if I do not get paid immediately after I run affair then I am out the money. So I refunded my customers and I'm out almost $200 because Square decided for some reason to deactivate my account.

Square decided to take away my loan offer- which I have consistently taken and paid back for 5 years- at the height of the coronavirus scare. Run from this company. While the government was recommending that lenders keep lines of credit open for small businesses, Square decided to make the unethical decision of holding back funding for their dedicated and loyal customers. I will be ending my services with them and never recommend them again. We needed this revenue source to keep our business afloat during rough times. Run fast. Choose ethical companies.

This company will approve transaction and then cancel them leaving you the customer short of cash flow, merchandise, and your livelihood. Stay away from these thieves. It’s been 3 mo. I’m out over $5000.

I have had Square for a long time. I have never had bad card, a returned transaction. I have a great record with them. 3 weeks ago they decided to start holding my transfer. No warning, no reason. I have email them about 4 times. N/A. They are making me look bad with my customers. My company looks unreliable. Very sad to say I am extremely disappointed with the customer service provided by Square.

I signed up my business with Square to start taking credit card payments online. I provided every detail accurately. My first payment of $3000 came in. Next day they took my $3000 away from my account and arrogantly provided no explanation. I am still struggling to get any response.

I have two retail stores and have been using Square for just under a year. A week ago they 'suspended transfers' but only from one location. They asked for information on a purchase by a customer from over a month ago. Asked for 3 months of bank statements on the 'linked account' to square. It is a brand new account. The said they would take the 'Welcome Letter' from the bank. My bank does not send a Welcome Letter. I have spoken to someone, give completely wrong information. No one will tell me why this decision was made...say the customer is not disputing the charge. Just that they 'are committed to protecting my account security.'

Square Reader NEVER EVER took the percentage they promised from the start; almost 10 years now. THEY ALWAYS TOOK MUCH MORE. No matter how I charged a customer, I swiped or manual entry charged; the fees were always over 4%. Lately they are 4.25% and today for an instant deposit; another 1.5% was charged. Now it’s almost 6%? I filing a complaint with the state of Florida attorney general's office on these criminals.

Client hired last August. Worked on criminal case over 50 hours. They then nine months later disputed charge and square took money out of my bank account even though they were given proof of work. Did not notify me or consider evidence that client was lying and provided court documents to prove it plus itemized bills. Law firms and service businesses should not use. Banks are a lot cheaper also.

Square processing customer service is the absolute worst you can imagine. We have an online only business and having an issue with our processing account allowing us to log in, but not recognizing our linked bank account which causes their system to not recognize us as active customers. It has been 6 days and we cannot get an email response nor a code to speak to an actual person to get it resolved. I am literally going to have to change our processing due to lack of customer service/tech support. We have DM'd them on Twitter as well as tagged them on Twitter in posts and the only response we got from their team was "we suggest you link your bank account" WHICH IS ALREADY LINKED!!!! So frustrating and I am actually going to create a ticker to tag them on Twitter to show revenues lost from our company due to the lack of customer service.

I just personally spent about 40 hours setting up Square for Restaurants only to find numerous disqualifying flaws making this software only appropriate for the most simple operations. It doesn't have the slightest chance to work in a real restaurant. I'll keep it brief and only describe two issues that make this program literally worthless to a table service operation. 1. Bartenders cannot dip cards to hold tabs, they literally have to hold the card in their possession. In and of itself a deal breaker for any real operation. 2. Course fire only works by holding the second course order without giving the kitchen a clue as to the contents of the second course. The developers obviously have never stepped foot in the back of a restaurant. TOTAL WASTE OF MY TIME!

Prior to using Square we were doing lots of accounting with pen and paper. The Square system not just processes our credit cards and cash, but tracks all of our sales. We often look back at the same days sales for the prior year which helps us know when we will be busy, what to order, how to staff and more. The hardware is great and constantly improving.

Waited an hour on hold for someone to come on the line. Forget about talking to a human. They are holding 6000.00 till I answer some questions. Still won't release my money until I answer even more questions. They want 3 months bank records, all kinds of private information, and private information about the customer. Totally inappropriate. All the mean time they they are drawing interest on my money refusing to give it to me. I have been doing business with them for 8 10 years but no longer!! All they have to do is call the customer to confirm the sale. But they want to use my money for a while.

All I know is I transferred my money from cash app to Chime a couple times, then I went to make a purchase where the guy said the card was declined due to being used a certain amount of times, that’s when I checked the card and it was sent to guy that I don’t know, I followed the directions from the cash app support emails, filled a police report, that’s when they replied and said it was nothing they could do but I’ve never made a transaction with that person ever. That was my income tax and literally everything I had.

This is a simple criticism. Square took approximately 2000 dollars of my money for an order that I now can't ship and is holding it IF and UNTIL I prove a negative. What are they asking me to prove? They want me to demonstrate that the person ordering the goods is not some sort of fraudster in collusion with me, by way of a whole slew of redundant, useless information—coming from me, backed up by nothing other than my word. So they're both accusing me of being complicit in fraud and then asking me to prove that I'm not.

Still, after 6 years I see so many complaints about Square accepting payments, taking THEIR FEE, then holding payment to businesses. People need to research their options before using this company. 2014 Closed my account with over $15K. I went through every known channel I could to get my customer's money back, keep my business (20+ years) and my reputation. NOTHING WORKS people. You got screwed. Do not believe the 30, 90, and 180-day computer-generated email regarding the money being given back... You'll never see it.

6 years, 0 problems. I saw the bad reviews and had to write in my experience with Square. Since starting my shop in 2014, Square has been the only thing that works 100% of the time, every day. I've never, ever had a problem with Square in any way. In fact, their customer service is so stellar, so on point, I can't say enough good things. In the world of opening a new business, where things go wrong and problems arise EVERY DAY, Square has been the only thing that has never failed. Ever. I highly recommend Square for any business. I'm pretty convinced that if anyone had a problem with Square, it was probably on their end. But that's just me.

I recently saw a $50 withdrawal from my bank account. After review, saw it was for a payment to a company I have done business with (by check at time of business) in the past. I hadn't done business with them for over a year and had not authorized this payment. I immediately phoned them and was advised they had never heard of Cash App. I tried to get a refund through Cash App - That's a joke. I finally went to my financial institution, who wanted to file a fraudalent action complaint and cancel my credit card - which would mess me up for several weeks while waiting for a new card and then the pin number under separate mailing.

My account was suspended after my first transaction due to suspicious activity. Using my account after two months of inactivity is suspicious. Money was to be held until I answered several personal questions such as what is my ABN, copies of bank statements, copy of the invoice which has my customers' personal information on it and more sensitive information. I voiced my disagreeance on their methods of information extortion and it fell on deaf ears. They do this under the guise of fraud detection. Complaints go no further than whoever picks up the phone, the accounts team 'don't speak on the phone'. Absolutely disgusted. I requested a full refund which will of course take 'up to 7 business days.'

Though the front end of Square is very simple and straightforward there is very little depth to this POS system. You can not for example look up items by vendor or create/see any useful reports to help you with your purchasing of inventory. They have a few reports available but it's clear by these that Square don't understand retail at all. When issues arise such as your credit card reader won't work due to issues on their end, it may take hours for them to fix and you are stuck with only accepting cash and therefore lose sales during those times.

Did two transactions and Square froze my account back in August 2019. Probably because I did not enter my bank account number correctly so my account did not verify the first time. So Square said they needed more info about us and our bank statements. We did not comply so 30 days later Square sent an email saying account was closed and our funds would be released another 90 days later on 12/31/2019. Never happened after holding my funds for four months. We only did two transactions for a total of 774.81 dollars.

I have a dental office and due to Elavon’s confiscation of funds for not taking an online PCI compliance course was fined$25 per month for 9 months. This was done without my knowledge and I only became aware of it due to Elavon calling me to try and sell me another terminal. Decided to switch to Square. Had been with Square for about 5 years and was very pleased, especially with their 2.5% transaction fee. Since then it has gone up to 2.6 +.

Been a Square customer since 2016. Have had a total of 3 chargebacks since I been in business. First one was $200. 2nd one $100. 3rd $770. I never fought them till the last one. I submitted photos of the work. Emails between me and the customer. Text messages. Even the tag and vin of the vehicle. The dispute took 2 month to settle. I lost. Then I contacted Square about escalating my case. They gave me a case number and told me someone from the disputes team would contact me week later still waiting.

They will hold your deposits for months no matter if you give them every bit of information they ask for then they close your accounts. You can not speak with A live person ever and when they do reply to an issue it is a computer generated reply! Awful awful business, customer service. Do not use this app or company!!!

I am Square user for last few years. It is another time, that Square consumer service can’t guide me how to print reports. Terrible experience! If you can, use another service for your credit card processing.

I am really disappointed, using Square for almost 2 years, after getting my first bigger payment for almost 2000 the account was under review and deactivated, seriously? Why? I never had even 1 charged back, also nobody to speak with. Really bad service and company.

Good if using in person. Never online. Was scammed out of $150 by a merchant using Square Up. Square up did nothing to help retrieve the money. That’s why I always use PayPal. They protect seller AND buyer. If you see HalleyHeart on Etsy or Cheerhub never buy from her, she’s a scammer!!

We signed up with Square in Oct. 2019 to take advantage of the easy to use Square Terminal. We provided everything they asked for as a business processing over 800K in credit card sales. “Welcome aboard!” they said. “We’ll take care of your needs” they said. We ran a 19K sale and all of a sudden they treated us like we were criminals. My account lead totally dropped the ball. His boss blamed it on “algorithms” as though that excuses their bad behavior. They now demanded months of documentation from us, which was fine, except for the fact that they held our money as ransom. Their merchant services department should be called anything but and they talk to you as though they can’t stand you. They even asked me to turn over our business checking account user ID and password! I told them to go fly a kite.

I just found out that using Square is not secure. Square will only help you if you are a seller. If you use your credit card at a service or provider your transactions and whom they were with, last four of your credit card and other personal information is often sent to the wrong email address. I just found out today at 5:15 pm that my transactions have been going to someone else's email account and they are getting text alerts also. After spending the last 30 minutes with their customer service department, they cannot provide any proof that it is corrected, nor can you speak with a supervisor or anyone within the security department. I do not believe this is safe to use.

We processed a transaction for a client for close to $20000. We supplied product the to customer then the customer put a dispute through their card company saying they never received the product even though they did. This was close to a year after the transaction. We sent Square all supporting documents showing product was received. Didn't hear anything back from square until they said we lost the dispute and now owe $20000. How do you not even contact us to discuss the matter especially when all supporting documents were there. Extremely disappointed. Would not recommend to anyone as they can claim anything and take your money without even making a single phone call to you to discuss or remedy the matter.

Easy to start and will take your money watch out FRAUD! If they see small amounts they will deposit how ever larger amounts will be held by them making up stories BE CAREFUL! After sending all legal papers they kept the money and closed the account.

I needed a way to accept credit card payments. Most banks charge a monthly fee plus a high percentage from your sales (which can be a big rip off). Specially if your sales are higher than 4 digits. A customer told me about Square. I look it up and signed up right away. No monthly fees and kind of low % rates.

I took payments with Square all day Saturday Nov 30th. At the end of the day I added up my transactions twice. Monday morning square deposited money but almost $500 short? The first time I called and wrote an email a representative sent me a quick email saying that I only had 17 transactions & that there isn't anything she could do for me? She said I only had 17 transactions & that is wrong. They then asked me if I kept 2 copies of every transaction? I replied, "That's what I'm paying you to do?" I called again and answered many questions and by email. Square said they will do an investigation. I still haven't heard anything?

I've been using Square for 5 years and have been their biggest fan. I even bought Square stock. I have been using the wireless scanner for about 6 months. Last month while at a show where others were complaining about the internet reception my scanner was working better than fine. I would just put a customers card near my reader and it would run. I was surprised at how sensitive the reader was. Well I just got one of my credit card statements and 5 of the sells I made were charged to my own credit card. One of many in my wallet and not linked to any account on my phone. The reader had been in my purse with my wallet, not in my wallet. My wallet was nowhere near my phone or reader when I made the sells.

I rarely leave reviews publicly. I have given Square over a month now to reply to my concerns. We are a mental health counselling agency and they cancelled our ability to use their services and only sent us to a link (https://squareup.com/legal/payment) of 30 different terms of service reasons why they could have made their decisions. When I asked for clarification by email, someone named Roland replied: "Our decision to deactivate your account is final. Our Merchant User Agreement outlines specific account types and processing patterns that we are unable to support, and your account matches one or more of these conditions. I’m unable to address this with you any further, as I’ve shared all the information I can provide."

Had a transaction go through on Square and all was fine until Square determined that for some reason they did not like it. They cancelled the account with no explanation. Trying to follow up on what happened was impossible and talking to someone on the phone was never going to happen. To make matters worse, they still have the funds. They took the money from our client, and have kept it now for over 3 weeks. Can not get any headway on getting the funds returned. Even if you follow their directions they do not work. And you still can't talk to anyone about it on the phone. Horrific customer service. I recommend anyone but Square.

My 1st transaction resulted in a hold being put on my account. They wanted copies of my id, business license, 3 months of bank statements, invoices (which my company doesnt use), proof of an online presence, and the nature of my business. Other than my id and business license none of this is their concern. They refused to lift the hold on my account without this information and I was even told to fabricate invoices. The whole ordeal was stressful and unnecessary and the steps you need to take to even contact customer service are lengthy and unclear.

On three occasions I have received receipts for purchases made by my mother. We do not share accounts or cards of any kind. After confirming what had happened and sorting out how this occurred, I was only able to come up with one possibility. My mother does not have email (and for that reason has never had my email address) and her cell phone is only for emergencies. It did not occur to her that receipts could be sent to her phone, and actually I don't think that they can. It would seem that Square attached her to me solely based on last name. There are not a lot of us and we are probably all related but we do not all know each other and we don't want our data shared without our consent, even with family.

What everybody else is experiencing I'm experiencing as well. Just have your client reverse the transaction, screen shot everything and run. Get attorney! Because they're stealing MONEY. I've been with them for over 3 yrs and all of a sudden they deactivated my account as well. Took my MONEY put on hold and you'll NEVER be able to speak to ANYONE.

I just recently received an email from Square congratulating me on one year of doing business with them. Lo and behold, just today they suspended my account for suspicious activity. I attempted to enter all of the required information to unlock my account as they requested. Unfortunately for whatever reason they are not accepting my uploads. There is no option on the site to request help in uploading the required documents. I do not take it lightly that they have essentially shut down my business despite having no problems for a year now. I am currently shopping for another payment processing site as this is unacceptable. Buyer beware when you use Square.

This crew of shysters ought to be ashamed of themselves. They closed my account with zero forewarning. No explanation. I’ve tried repeatedly by phone, email, FB Messenger, and evening posted in their community, to no avail. The last thing I did was send money to my two younger sisters who are in need of some help. $80 went to my PayPal to send to one sister, so she could buy an electric blanket. The other went to PayPal so I could send $50 to my youngest sister, so she could buy food for herself and two kids because her abusive live-in partner won’t give her money for groceries. So I try to help my family and end up losing everything because of it. I guess it’s true what they say, No good deed goes unpunished.

If you have an issue with Square, you will never be able to talk with them in person and they will not even tell you what the issue is. It may cost more to use another merchant device, but at least they will treat you like a business operator. Terrible customer service.

Juliet at Square Disputes deliberately withheld evidence that would have contested a customer's attempted chargeback. All she wanted to do was CYA, which is unacceptable! Instead we lost money because of Juliet's lack of ethics. When I spoke to the "highest ranking" person in support, Kendra, who offered nothing of substance, she refused to transfer me to someone higher than her and suggested that I write to someone in San Francisco, which is useless and does not solve nothing now!

We have been with Square for about 3 years. Square decided to deactivate our account without reason. Upon phoning Square, they still were unable to give us a reason. Square are holding thousands of $$$ of our transactions. They will not refund, or process our money, for up to 90 days. Once they do, the transactions will be reversed, sending back the money to our customers, for which we have provided goods and services. We only found out about the deactivation by an email, sent to our Junk Mail folder. We have been in business for 28 years, and now have no processing capability. Current transactions are in limbo. Square will not provide any further information.

The system is quite simple: for some reason merchants using Square are not obliged to show their business details on the receipt and they can display a generic name or a fake business name. Square does not share their information with the buyer because their privacy policy and agreement with the merchants. This is the perfect environment for scammers and small systematic frauds.

Avoid these con artists. Terrible customer service experiences on phone and online. As many other customers have said on here, they randomly hold your money and DO NOT release your funds the next business day by 4pm. As a small business, I used PayPal processing for the past 6 years in USA, and they gave me my money instantly, no problem. With Square, they will not give me instant access to MY money. They state on their website that money I take in on a business day will be in my account on the next business day by 4pm.

Not too happy with the rates and service they provide. High fees, bad customer service and a wait time that is beyond. I lost $1200.00 on a sale because the transaction could not process. I get a receipt for it going through and it DID NOT!

I have been using Square for my company since January of 2019. In the beginning, everything seemed great. THEN, MAJOR ISSUES started coming forth. Deposits not able to go through because of THEIR "technical issues." I would try messaging and calling for support with ZERO help, but the standard, "there is nothing with can do at this point, our systems should be up and running accordingly soon." This is NOT an appropriate response when you provide a company one of your most valuable assets that you wake up every morning to grow and provide superior customer service (if you care) to your customers.

I’ve used Square for about 2 years. Chose them after being charged fraudulent fees by the MERCURY Co., who eventually was sued by CHAMPS sporting goods and we joined class action suit (*got $64 back...of our over $680 losses...). So, having used Intuit Quickbooks charge processing and tired of monthly fees when we barely processed cards, Square seemed like a great alternative, no monthly fee. That is until after purchasing the POS tablets, readers etc. we discovered that some “charges” didn’t fund and showed up instead as “cash” sales (*which should have been impossible since we were only using the Square POS for electronic charge card processing sales, and another old cash register system for cash and checks). Pretty cut and dry, right? Nope.

I've used Square for several years, and I've noticed a real drop-off in customer service and responsible management in the last year or so. Basically, my advice for using Square is to limit the charges to smaller amounts ($500 or less), use the instant deposit feature (it's worth the extra 1%), and then move most of the money out of your account ASAP. They used to stand behind their merchants, but that's all gone now. Having been in business for over 30 years, my advice would be, that if you have a business that regularly processes larger payments, just use your own bank to process the charges - at least you know how to get in touch with them!

I had been using Square for my business for 2 years (a health clinic). Suddenly they deactivated my account and I could not process credit card payments. They had no customer service email or phone number available. I had to find an alternative credit card processor immediately. We have a high volume business. This is obviously an emergency when it happens. I still don’t know why they shut me down and it has been several days. Stay away from them!

I work in the music industry and own a major commercial recording studio in New York. Any customer can claim that they do not consent or were not aware of any charge long after it happens and there is nothing Square will do about it. My business has lost many thousands to faulty chargebacks despite providing square with:

Worst website I've ever dealt with in my life and to top that off there is literally no way to get a hold of an actual human being for customer service. It's ridiculous. Can I have an hour back of my life for even trying?

I have processed of 300k since Oct of last year. I had 3 chargebacks out of 450 Transactions. 2 Were resolved in my favor. One I did not dispute because a customer unknowingly wanted to cancel his service. He didn't call us or take the proper steps to cancel. He just called his card company without warning. Square deactivated my account and put me on a the MATCH list so I am unable to acquire new merchant processing for my business.

This service must have been thought up by a bunch of computer programmers who are trying to maximize profits at the expense of service and support. They charge top dollar for a bottom tier product, although the website is very pretty. It may work well for lemonade stands and such, but if you have large transactions and deadlines to meet, steer clear.

Don't ever mess with donations to a charity. I was running a bake sale, and people used their money that was supposed to go to a charity in my local town. Square is selfish and unprofessional. I am missing over $500! Your guys need shut down!

Square is a corporate machine that does not add human element to their algorithm. I have processed 500,000 dollars over the last 3 years. Last night they denied a payment from a customer. The payment was approved they just said under review. Told me they needed a profile done. Had to answer several questions. Had to send an invoice. Had to send my i.d. Surprised I did not have to take a drug test.

Square works if there are no issues, but once there is you will pay dearly. They can hold your funds or return funds to customers without you ever reaching a live agent to speak to. DO NOT USE THEM. You will regret it when you need them most.

Do not use this APP. They keep your money. They can go in system remove transaction. You better never let a computer be the finger behind your money. Don't use this App. Get Vemo anything else. @cashapp they are owned by Square. I tried to purchase through Zebit twice with two declines so I added more money from my bank account. The third time the purchase went through $59 completed. But on Zebit end they didn't accept it because they don't take cash app payments. I see why. So instead of Cash App putting my money $59 back on card they kept it.

I purchased the Square terminal and trying to connect it with my personal hotspot. There is no phone number to speak to a rep. I used the chat. I was on there for 40 minutes. The first person Mira was so slow and did not know anything, then Mark came in and he was the same. He said they will call me. How can a company possibly do business with people who have no training. I am so mad that I bought this terminal with this crooked company.

I used Square to send some money from my credit card to my bank account. I did the same day deposit. The full $30 was deposited from my credit card into my normal bank account. I then logged on to my credit card account so that I can pay the statement, and I notice and extra charge of $15 on there, that was sent to the square company itself. I went back and checked my normal bank account to see if I had accidentally sent myself $45 or something, but nothing. When I looked at the $15 charge on my credit card closer, it has Square's address and everything. So they stole money off of my credit card. That money isn't going into MY bank account, they took that extra $15 for themselves.