Square Reviews

We have been using Square for a number of years, and find that their rates are outrageously high. And some time ago we issued a refund to a customer. At that time we received a notice that the refund would take 2-7 business days. The money for the refund was removed from our bank account instantly. After about a week, we received another notice that the "customer has been refunded" and that one stated that the refund would take ANOTHER 2-7 days this means that it will take two weeks for the customer to receive their refund. a complete scam. And that customer will obviously never shop with us again.

I'm going to be charged a fee of $372.66 for an accidental accidental overcharge that was refunded immediately. Then the correct amount was charged to the customer. Lesson learned is to get a credit card processing company that you can control when to batch out your sales. Immediate processing isn't great if you need to void a transaction.

Square is holding over $16,000 for potential fraud. I was told I would have my money in 1-2 days. It has been a long 1-2 days. I asked to speak to a supervisor, I was told 3-5days after they reach out through email. I pay a subscription each month. I am charge of percentage of each sale. No customer service and no money! I need my money to pay my employees and to buy goods. Three checks have bounced due to them not transferring the funds.

First they limited my account then for reasons they cannot tell me they have closed my account although I still have a loan with them and last week tried to deduct the whole amount out of my checking account on file causing my account to overdraft. Not a apology or explanation. Closed my account I have had for years. Talked to customer service and he forwarded my complaint to another department and I should hear from them in 24 to 48 hours and it was about a week before I got the email stating my account is closed.

Horrible customer service and outlandish fees. They are robbing people blind and the banking commission should investigate them immediately.

After weeks of attempting to resolve a critical merchant dispute regarding an unauthorized live website container maintained on their infrastructure, Block, Inc. (Square) demonstrated an alarming lack of administrative accountability and predatory financial practices. Not only did they maintain a public data pipeline for weeks after receiving explicit digital privacy requests and a physical corporate demand via USPS Certified Mail, but they also engaged in unauthorized overbilling. They executed invalid charges against my accounts for infrastructure and services connected entirely to a storefront I never authorized, ordered, or utilized.

I called in a week ago to confirm my square account was active and there was no hold on my account. I confirmed twice with them that upon the transaction my money would be available. I did this specifically before of an issue where they were holding it for 90 to 120 days. A quarter of a year! They a holding my money. Likely investing it and profiting from it. They told me they were not going to do this. I took a payment for my work of $6,450 dollars. They are no holding $2,000 of it. It’s my money. They already took there 4%. The only review is likely going to be automated and I won’t get to speak to someone other than the young guy on the phone no manager, no customer service over the first guy on the phone. How is the legal. If it’s happening to me it’s happening to a lot of us.

I wish I could give it a negative 5. This has to be the worst CC processing company there is. They're holding funds for "account verification" after the account has been verified months ago. Then when I try to refund the customer the payment and try a different payment method they're saying it will take two weeks to refund the customer! A complete SCAM!!! They're just trying to hold on to your money for as long as possible!

I recently had a personal issue that I had my accounts frozen. Which really didn't have anything to do with Square other than them freezing my account. I dealt with the issue and it has been 11 days and they still will not release my funds. The account has about $1500 that they will not release the funds. They keep giving me the run around saying 2 more days each time I call. Then each time I speak to a new representative they keep contradicting each other. I feel they just say anything to make the customer happy even. Their not consistency is all over the place. They always contradict what other representatives say and when you bring it to their attention they say they don't know why the other person said what they said but what they say is the truth. So very hard to know what is true and what is false with them.

We signed up for this piece of ** company. I sent 3 cards, and 1 day we went out to go try these cards out. They didn't work. So we got like 3 or four things that didn't go through on the day. Then, the freezer count sang. It's a fraudulent thing holding $300 in our account. So we couldn't buy gas or anything, because that's where we were at was at a quick trip. Trying to get gas. And somebody else is at McDonald's trying to get us some breakfast. They won't answer our phones. They put it straight to voicemail. So we can't even talk to them. So now we just lost our business. And everything, because we can't access the money that we have in this account. I recommend nobody ever go into this pile of ** place.

My company has used Square for over 10 years to process client transactions, and until recently, we had never experienced any issues. Without warning, Square froze our account. When I contacted customer service, I was told an email had been sent regarding the issue, but I never received it. Then he admitted that they never sent it. I was then informed that a separate account review team would investigate and respond within 24–48 hours. After more than a decade as a customer, I was disappointed by the lack of communication and urgency. When I requested to speak with a supervisor, the representative placed me on hold and came back and said, "we told you all you need to know." AND DISCONNECTED the call.

It's really frustrating for a new small business owner how much Square charges its users. You want a loyalty program?=fee; you take a payment from a customer=fee; email marketing=fee; linking your domain=huge fee (just to name a few).... the upcharges are INSANE. It's easy for clients to book, which is great, and easy checkouts. But also, setting everything up could be way better as well. It's pretty confusing on how it's set up. You have to go to different areas of the site to change something, when it would be so much easier if it could just be done in the same area.

Avoid this company. I was asked for my Social Security number multiple times — including over the phone — and spent an hour and a half with support just trying to delete an account that I barely even created. I never picked a template. I never launched a website. I never used the service. Yet deleting my information turned into an exhausting nightmare, and I still don’t even know if everything is fully removed.

I am extremely disappointed and honestly devastated by what happened to me with Square. I made a transfer of $1,447 after updating my payout account from my old Chase account to my new Wells Fargo account. The moment I noticed the transfer still appeared connected to the old bank account, I immediately contacted Square support. Within about 10 minutes of realizing the issue, I was already speaking with a representative trying to prevent exactly what ended up happening.

Owner of a brick and mortar + ecommerce business. I regret starting my business in the Square ecosystem. Square feels like a company with less than a dozen employees. The engineers are not able to ship any changes and are floundering to fix the most basic bugs. Most of the time I search for a fix on the forums there are requests dating back 2-5 years asking for the same thing to be fixed. I don't think there has ever been an internal product tester - the "community forum" is completely filled with people posting bugs and fix requests daily for features that are incredibly obvious and industry standard. Maybe your experience will be better if you are in Food and Beverage, as that seems to be the focus of the company. For retail: STEER CLEAR.