Square Reviews

No live person to talk to. If you get anyone it's hard to understand because they are from other countries. For the most part if you call for help, the auto system will dismiss you to a site or chat- so you never get to a live rep to help with immediate issues. Not worth the hassle.

Account Services Department and Customer Support needs a lot of improvement. The service is terrible. A lot of people have complained about funds being withheld and promised release dates not being honored. My funds ($1,260.79) were supposed to be released on July 30, 2026. It is now August 12, and I still have not received my money. Where are my funds? My case has been escalated 50+ times, yet I have received absolutely no resolution from the Account Department. I keep getting the same responses with no actual action or accountability. This has been an extremely frustrating and unacceptable experience. Horrible, horrible customer service. I have already filed a complaint with the BBB, and I expect this issue to be resolved immediately.

Square just lays down on fraudulent claims. They have zero respect for businesses that have only used them for a long time. They just want to take money and offer no support, care, or seller protection. This is the only claim in 6 years of business. The customer never reached out, nor sent the sterling silver ring back. Absolutely disgusting.

Summit Defense LLC used Square for payment processing, invoicing, online booking, and other business services. Square unexpectedly closed our account and notified us that they could no longer support our business. We appealed the closure and requested clarification. Square completed its review, denied our appeal, and stated that the decision is final. However, Square has provided us with no specific reason for the closure. Their final response states only that the decision is based on their responsibility to “manage risk and meet our obligations with card networks, financial partners, and regulations” and that they “can’t share additional details.” We have not been told what specific transaction, activity, policy violation, or other issue resulted in this decision. This leaves us with no meaningful way to understand what allegedly triggered the closure or address the issue.

I am furious with Square. My account was canceled without an explanation. Despite my attempts to contact them, no one provides a valid reason why. When I requested to speak with a supervisor, I was told that individuals with canceled accounts are not permitted to speak with one. Appeals also seems futile, as the reply remains the same-uninformative closure.

Do you enjoy companies that have a support staff that will literally transfer you 31 times over a period of 4 hours? Do you enjoy a company that will not return support emails? Do you enjoy dealing with a company that quotes ones price then immediately jumps the price as soon as you have completed all the steps to effectively use their product? Then great news. Square is for you! they will absolutely ignore you and take your money without prompting! In all seriousness avoid this sham company at all cost.

Twice now Square has charged my customers card and then stopped the transaction without depositing the funds in my account. They ask for things like pictures of the work I did and pictures of the customers ID, neither of which I have. They won't tell me what caused the transaction to be flagged so I can avoid it in the future. They then take over 2 weeks to refund the customer during which I can't collect the money owed me without risking my customer getting double charged. I never process another transaction through Square. EVER.

Website integrations are non existent. The web builder is an embarrassment and has zero real functionality. How has this company survived to this point with such a horrible platform for their customers. Oh and they have a Plus feature so now you can pay their fees just to accept online payments, then they found a way to hide or add useful features but you need to pay more for that because they are essential. Its like paying your water bill with a surcharge to use your faucet. This site is a hot mess and I would run in the other direction!!!

This company is being investigated by the FBI for fraudulent activities and stealing money. They block accounts and you lose your money. We have got the FBI involved now

I am trying to set up and establish my digital quality assurance and testing business for website, mobile app and games. I tried using Square as it was a simple set up process and device at Best Buy was cheap. However, do not I repeat do not use this company for any point of sell system usage for your business. Their customer service is abysmal. Most do not speak English, and will shut your account down with Little to no notice. My account was not even set up a week before I started using their service and then they questioned the business activities I was doing and will not clearly defined as to what they feel is unusual activity. They will ask you questions on your business. What the transactions are for request documentation i.e. invoices. What should’ve been done prior to account set up to establish the service.

Customer support is abysmal. I had a vendor fraudulently bill me thru Square pos and I needed the invoices to file a police report. For over two hours I went back and forth with first line employees that do not fully understand English and are not trained to understand the problem sets I had. Kept getting put on hold, transferred to four different people, none of who could understand enough English or had the training to understand what I needed. All I needed was a few invoices.

Someone disputed my account for $34 so I filed an appeal and dispute back so Square locked my account knowing I run a car service transportation. They're 100 % wrong for doing this to me.

We have been using Square for a number of years, and find that their rates are outrageously high. And some time ago we issued a refund to a customer. At that time we received a notice that the refund would take 2-7 business days. The money for the refund was removed from our bank account instantly. After about a week, we received another notice that the "customer has been refunded" and that one stated that the refund would take ANOTHER 2-7 days this means that it will take two weeks for the customer to receive their refund. a complete scam. And that customer will obviously never shop with us again.

I'm going to be charged a fee of $372.66 for an accidental accidental overcharge that was refunded immediately. Then the correct amount was charged to the customer. Lesson learned is to get a credit card processing company that you can control when to batch out your sales. Immediate processing isn't great if you need to void a transaction.

Square is holding over $16,000 for potential fraud. I was told I would have my money in 1-2 days. It has been a long 1-2 days. I asked to speak to a supervisor, I was told 3-5days after they reach out through email. I pay a subscription each month. I am charge of percentage of each sale. No customer service and no money! I need my money to pay my employees and to buy goods. Three checks have bounced due to them not transferring the funds.

First they limited my account then for reasons they cannot tell me they have closed my account although I still have a loan with them and last week tried to deduct the whole amount out of my checking account on file causing my account to overdraft. Not a apology or explanation. Closed my account I have had for years. Talked to customer service and he forwarded my complaint to another department and I should hear from them in 24 to 48 hours and it was about a week before I got the email stating my account is closed.

Horrible customer service and outlandish fees. They are robbing people blind and the banking commission should investigate them immediately.

After weeks of attempting to resolve a critical merchant dispute regarding an unauthorized live website container maintained on their infrastructure, Block, Inc. (Square) demonstrated an alarming lack of administrative accountability and predatory financial practices. Not only did they maintain a public data pipeline for weeks after receiving explicit digital privacy requests and a physical corporate demand via USPS Certified Mail, but they also engaged in unauthorized overbilling. They executed invalid charges against my accounts for infrastructure and services connected entirely to a storefront I never authorized, ordered, or utilized.

I called in a week ago to confirm my square account was active and there was no hold on my account. I confirmed twice with them that upon the transaction my money would be available. I did this specifically before of an issue where they were holding it for 90 to 120 days. A quarter of a year! They a holding my money. Likely investing it and profiting from it. They told me they were not going to do this. I took a payment for my work of $6,450 dollars. They are no holding $2,000 of it. It’s my money. They already took there 4%. The only review is likely going to be automated and I won’t get to speak to someone other than the young guy on the phone no manager, no customer service over the first guy on the phone. How is the legal. If it’s happening to me it’s happening to a lot of us.

I wish I could give it a negative 5. This has to be the worst CC processing company there is. They're holding funds for "account verification" after the account has been verified months ago. Then when I try to refund the customer the payment and try a different payment method they're saying it will take two weeks to refund the customer! A complete SCAM!!! They're just trying to hold on to your money for as long as possible!

I recently had a personal issue that I had my accounts frozen. Which really didn't have anything to do with Square other than them freezing my account. I dealt with the issue and it has been 11 days and they still will not release my funds. The account has about $1500 that they will not release the funds. They keep giving me the run around saying 2 more days each time I call. Then each time I speak to a new representative they keep contradicting each other. I feel they just say anything to make the customer happy even. Their not consistency is all over the place. They always contradict what other representatives say and when you bring it to their attention they say they don't know why the other person said what they said but what they say is the truth. So very hard to know what is true and what is false with them.

We signed up for this piece of ** company. I sent 3 cards, and 1 day we went out to go try these cards out. They didn't work. So we got like 3 or four things that didn't go through on the day. Then, the freezer count sang. It's a fraudulent thing holding $300 in our account. So we couldn't buy gas or anything, because that's where we were at was at a quick trip. Trying to get gas. And somebody else is at McDonald's trying to get us some breakfast. They won't answer our phones. They put it straight to voicemail. So we can't even talk to them. So now we just lost our business. And everything, because we can't access the money that we have in this account. I recommend nobody ever go into this pile of ** place.

My company has used Square for over 10 years to process client transactions, and until recently, we had never experienced any issues. Without warning, Square froze our account. When I contacted customer service, I was told an email had been sent regarding the issue, but I never received it. Then he admitted that they never sent it. I was then informed that a separate account review team would investigate and respond within 24–48 hours. After more than a decade as a customer, I was disappointed by the lack of communication and urgency. When I requested to speak with a supervisor, the representative placed me on hold and came back and said, "we told you all you need to know." AND DISCONNECTED the call.

It's really frustrating for a new small business owner how much Square charges its users. You want a loyalty program?=fee; you take a payment from a customer=fee; email marketing=fee; linking your domain=huge fee (just to name a few).... the upcharges are INSANE. It's easy for clients to book, which is great, and easy checkouts. But also, setting everything up could be way better as well. It's pretty confusing on how it's set up. You have to go to different areas of the site to change something, when it would be so much easier if it could just be done in the same area.

Avoid this company. I was asked for my Social Security number multiple times — including over the phone — and spent an hour and a half with support just trying to delete an account that I barely even created. I never picked a template. I never launched a website. I never used the service. Yet deleting my information turned into an exhausting nightmare, and I still don’t even know if everything is fully removed.

I am extremely disappointed and honestly devastated by what happened to me with Square. I made a transfer of $1,447 after updating my payout account from my old Chase account to my new Wells Fargo account. The moment I noticed the transfer still appeared connected to the old bank account, I immediately contacted Square support. Within about 10 minutes of realizing the issue, I was already speaking with a representative trying to prevent exactly what ended up happening.

Owner of a brick and mortar + ecommerce business. I regret starting my business in the Square ecosystem. Square feels like a company with less than a dozen employees. The engineers are not able to ship any changes and are floundering to fix the most basic bugs. Most of the time I search for a fix on the forums there are requests dating back 2-5 years asking for the same thing to be fixed. I don't think there has ever been an internal product tester - the "community forum" is completely filled with people posting bugs and fix requests daily for features that are incredibly obvious and industry standard. Maybe your experience will be better if you are in Food and Beverage, as that seems to be the focus of the company. For retail: STEER CLEAR.

After opening an account an making one charge they requested more information which I supplied. Then about 2 minutes after submitting everything they asked for (quite a lot of very private information), they closed my account (obviously run by an AI agent given the speed of response and time of day). In the account closure email, they state that they will hold the funds charged for 90 DAYS even though there are no disputes or complaints. What a waste of time. They also refuse to talk to me. Their automated system simply hangs up once it determines that you were auto-cancelled by AI. I have been in business since 1999 and have never had a complaint. This company is totally mismanaged and will waste your time. I advise you to seek alternatives first.

Let me start out by saying I own a mobile coffee truck and use the Square handheld. A lot of events are hosted outside so there's no wifi, meaning I'd have to use offline payments. We've done it before and had no issue. Well today we worked a 7am-3pm event and worked hard all day, taking card payments with no issue. We had no notification that things weren't going through. I even checked several times and everything seemed to be going smooth. Until I got home and connected to wifi so the payments would go through, just as I did last time. Once I'm connected, all the payments display as 0.00 and declined. It was about 300 dollars worth. Then, proceeded to be in a chat with a support agent for 2 hours just for him to say we'd get an answer in two days. Safe to say I'm not so sure I can trust square again and am considering leaving.

I've been using Square for 9yrs. Never considered leaving, no matter what their price changes were, no matter how much they charge on every invoice or all these additional fees, but I am very frustrated with their messaging system for the customers. Anytime we send the text message, um even if it doesn't have anything to do with marketing, it flags the message as marketing, and then we're not able to send the message or we have to request consent from the customer, even though we've already been speaking to them. And it would be fine if it's just the okay talk, but it's not that. They have to hit talk, then they have to hit okay. It's like too much confirmation and some of these clients are old and it's overly done.

Horrible customer service! They approved a sale, customer left with merchandise, then 30 minutes later they emailed me and declined the transaction. I burned an hour trying to resolve this, they wanted me to "refund" the transaction to avoid a dispute... so I'm out the merchandise, time wasted, and no recourse.

I've been with Square for 3 years, doing over $150,000.00 in charges and sometimes check deposits. My business, being a contractor their is a lot of materials and payments due after the job, so having processing or a check cleared in a timely manner is important. So after the job ends, I deposit the second check from client so the check before was no problem. The final check doesn't clear within the normal time frame that I've had for 3 years. 4 days later, the longest I've ever waited for a check ever, with any bank. It says now I have to wait 9 days total due to a full review... OK, what is a full review? I asked customer service and no one can explain they are actually reviewing.

Square has some of the worst customer service out there. They do nothing to try and help the customer except for saying "I can escalate your file to appropriate department and they will reach out to you," it has been business 9 days and they have not done anything yet. This is getting out of control with them.

I had a very frustrating experience with Square. After processing legitimate business transactions through invoices paid online, my account was suddenly restricted and then closed. At the same time, approximately $2,600 of my funds were withheld, with no immediate access and a timeline given until July for release.

This has to be the worse credit card processing company. This is our second dispute we have lost. We had a picture of the gentleman's ID and credit card that matched. Picture of him with the ID and credit card. Signed invoice from him. Picture of the box truck we towed for him. We still lost. The only reason Square gave me was he said he had no knowledge of the charge. They don't fight for us at all.

This is the worst service imaginable. They asked me to submit verification for identity after a transaction when my identity was already verified and approved. They then closed my account for failed verification, when I submitted exactly what was approved. They tied up my transaction and I lost the customer account due to their ridiculous account closure for no reason. STAY AWAY FROM THIS SERVICE.

I'm literally only writing this review because the customer service was so bad. The male on the phone sounded like an incoherent drunk that just woke up and was struggling to read his script. He was so clueless that he couldn't even manage to answer any questions. So this is Square's standard of service? Really? And I'm still left with no explanation as to how an approved transaction could be declined by Square hours later, if my terminal was connected to wifi the entire time. I was already upset and disappointed by this loss on my small business, but Square's abysmal customer service made it so much worse. I think it's time to find a better POS.

It's awful. I uploaded necessary documents, even got confirmation in the app and email confirmations. I made 1 sale $225.16 on 04/13/26, and they refuse to transfer it to my bank. I have recorded my bank verified Square on 04/06/26, however, the funds $217.13 is still in Square. And I was even charged the 1.95% next day transfer fee. And when I call, they don't know what's going on except 2 people out of the 9 representatives I spoke to at 1(855)700-6000. They refuse to give me a supervisor. 3 of my calls lasted almost an hour. I have another notification in the app requiring the same documents I already uploaded before.

They do not deserve even 1 Star. Attention people want to use such app for their payment please do not use this app. They are scammers, they take money from cards and they keep them with them forever. Basically they are in the market to capture money. It's my humble request to people if you do wanna come in their trap please do not use them. It's been 1 year they holding my money for no reason, when I asked them they said it's suspicious and there is nothing like that I received the money from my customers. But their clear intention is to keep the money with them for no reason.

This is Upchurch inspection team. The Square company is keeping hold of the business money and holding for what they call a review when no email or notification has been sent to upchurch inspection business. They say no documents are needed and yet refuse to complete the review, causing all employees financial harm. Be sure of this, square is going to 100% lose our business support. Plus none of the customer service agents can speak English correctly. Completely dissatisfied.