Square

Been with Square for about four years dealing with public school band instrument repairs. Square has really simplified collecting for me. One major account has provided all their band directors with their budgets on American Express cards. When I deliver completed repairs, they hand me the card for processing in my cellphone. When I leave, the money is already in my Square account and in my bank account the next day. That is a tremendous bargain for less than 3% processing fee and quick payment. Cash flow in dealing with school districts has always been a problem. Square has really helped me to be able to work with the most progressive customers and let my competitors fight with the slow payers!

I see some negative reviews below. I have not experienced the same problems. In fact, we left PayPal (a disaster) over intrusive requirements, horrible customer service and withholding funds. We filed a claim in civil court, and once I talked to someone that actually listened, once they heard the "civil court" our funds were released in 20 minutes. Beside the Reader, we have also have Square for our web payments. It is integrated with Gravity Forms. It took some fiddling, but it is working smoothly now, and it is FAST. Money deposited the same day, not like slowpoke PayPal. At this point I would say we are quite happy with Square.

I feel like negative comments are "louder" than positive ones. I needed a means of accepting credit cards, as most younger generations don't know how to write a cheque, and customers were giving me ** for not taking credit. I've done so many swipes with my reader, and I receive the money in 1 or 2 days. What are you all complaining about? You get around 2.7% fee and you get your money fast in your account. The support is also very fast. I am baffled at the bad reviews. The reader does what it claims it will do; accept credit, and send you money in 1-2 days. Do you all want the reader to give free massages too?

Although I don't personally use the app as a point of sale; I send invoices. My customers get offered cash, check or charge and when they say charge I use Square. Square is a pay only for what you use provider meaning I don't have to worry about monthly charges for the privilege of accepting card payments. I send invoices to customers within the app and they pay thru a link in the email. I usually send invoices while I'm standing next to customer and they pay me before I leave. We both get confirmation emails of the payment and I never touch the customer's card. Simple, easy and straightforward terms.

We cannot say enough good things about Square. We've used it for about 6 years for some family businesses. It's affordable, clear, clean and does exactly what we need it to do for a small company. We have several hair salons. The equipment is small and easy to use. Square Capital is a godsend for short term loans.

The loans do not affect your credit rating & they deduct a % with each day's closing. My only complaint is that Square released their payroll program too soon. It doesn't calculate all local taxes properly.

I processed thousands of dollars with this company. They put my account on hold months ago and I have never seen any of my money. If you look at other reviews by other companies they have done this to many other companies as well. Also, when customer file disputes they fight the dispute even when the merchant tells them to refund the client.

Square has held my money for over 3 weeks. They won't refund. They won't explain why the hold. They won't give information for contacting corporate or legal. They say one thing and do another. They say they don't have supervisors. You can get zero information. No reporting in the system when they take money.

We are an established company that provides manufacturing services and retails building materials to contractors and the general public...sales of $900K last year. We are a small business with seven employees. We have accepted payment strictly by check or cash for several years but recently decided to meet the growing demand for credit card payment options by creating a Square account. Easy set up and easy to use...no issues for the first two months.

I gave them a one star because there is nothing lower to choose from. They are a piece of crap and took money from my account and did not send it to the recipient. There is no one you can talk to, no customer service, and will not provide a receipt because they do not find any of the information of the bank account even though they took the money. I have read all the NEGATIVE reviews, but unfortunately, too late. What a crappy crooked fraudulent business they are. No respect or consideration for hard working people trying to make a living. THEY ARE THE REASON THIS COUNTRY IS FALLING APART. BUNCH OF LOSERS AND SNOWFLAKES. UHHHHH.

After several years they flagged my account and shut it down for NO reason. I’m a legitimate business. They are now holding my money. Made me upload license with license number and my business registration?!? Absolute BS. No one will talk to me on the phone, won’t give me a customer code. They are terrible. Shut this company down. I will be suing them for my money.

This place is an absolute nightmare. They offer instant deposit of your money but they do the opposite. They hold your funds without giving you access and have no customer service department for you to call when things go bad. I searched for a whole day to get a number and when I got a hold of them and asked for a supervisor I was told that they didn't have any for customers to speak to because it was company policy. These people are thieves.

I had a customer that had made several purchases from my website in a year's time that had their credit card hacked. When they notified their bank of the fraudulent charges mine was listed as one that wasn't! When Square contacted me to dispute the charges I sent them an email from my customer (which is also a good friend), all of her contact information along with the purchase and pick up receipt from my online store! And after that I heard nothing for 3 months from them, then this morning they still took the money back out of my bank! When I contacted her she stated her bank told her Square never even contacted her bank to settle this dispute! No contact was ever made by them on my behalf to my customer or her bank so basically it just sat in limbo then took the money out of my bank! I have taken them off my website as a way to pay and will be looking into someone that's willing to put a little effort into their customers and their business.

This place is an absolute nightmare. They offer instant deposit of your money but they do the opposite. They hold your funds without giving you access and have no customer service department for you to call when things go bad. I searched for a whole day to get a number and when I got a hold of them and asked for a supervisor I was told that they didn't have any for customers to speak to because it was company policy. These people are thieves.

My wife and I run a very successful international travel company. Typically we take payments through online sites, PayPal, etc. We figured that having some credit card processing capabilities might be a good idea. Some years ago my wife had a business in the arts field and used Square for card processing and had some decent experiences so she figured that working with this company now might be a good idea. I want to preface this review with the fact that I am a very experienced business person and a very successful former CEO of high tech companies. Not some troll or guy who doesn’t know what he is doing. This is the real deal.

I started an account with Square and thought it was great. I had no bank account so they said they would mail me a check until we established one. Since it was a side business I thought ok. I now have about $300 total in the account and they slowly chipped away at it with claims of charge backs and questionable sales. I sell cocoa butter and black soap and natural items and have already shipped the products to the customers.

Square shut down my account, refused to tell me why. Asked for a ton of banking info and then proceeded with fraudulently charging both our account and then the accounts of our customers. Beware, much of our experience with them for years was great but now they are just flat out thieves.

It says phone support is not currently available for my account but I have $5,476.07 of client deposits for services that they have suspended. This company is horrible. What do I even do??? They are not even responding via email.

Pay attention to Cash App & which account they are choosing to send your money. I opted to cash out & send it to my credit union. I have 1 account that I'm the owner & another account I'm labeled joint on. Cash App only asks you to "login" to your account & after that, you get a pop up message stating it was successful & they reveal the ending numbers on the checking account. Since I only owned 1 account, I didn't pay attention & didn't notice they had the last digits of the account I was "joint" on. I deleted the account off Cash App & tried again thinking I did something wrong.

Wanted to verify my business and held my funds. I've had Square register for several years. I use my Android phone to process credit card payments. I was in the hospital in January for two weeks and was unable to work till the end of May 2019. I started working in June and started using my Square Register on my phone in June. I noticed that my deposits were not going into my business checking account. I tried to deal with the Internet on my phone and could not get through to the company. I do not have internet at home and my laptop is old we're talking about 6, and I need to update the internet service.

Started of good and my account was shut down after receiving a capital loan. I have 18 months to repay. I have paid 54 per cent in 30 days. Now they shut me down and I have transactions that they are holding. They almost destroyed my business. Square should be circle. That way they would something to play with.

This is not a good product for business owners. Only a fool would pay 3% for something you can get for 1.5%. Don’t be lazy. Shop around. My Business runs 500k in credit cards and I saved about 7500.00 a year.

I have been in business for over 30 years. Thought to give Square a try and it was a nightmare from the start with them. They withhold your money without reason. Square held $2,500 of a sale without explaining why they did that. While they held my funds hostage - they took their percent right away! Rip off company! You may think you're happy with them for the first few weeks until they pull something off like this with your money. Try calling them - it's a joke. They never answer their phones nor respond to your emails for weeks on end! PayPal all the way for me! What a poor excuse of a so called merchant company.

I have operated 2 businesses over the past 19 years. Every time a customer handed me a credit card my heart sank. The fees were only half the frustration. I felt like I was being scammed for years and obviously I was since I just received a check from a class action lawsuit. Then along came Square. I thought for sure it was too good to be true. A flat rate which meant I could take American Express as well? Well it is true. I can switch between my 2 businesses on my cell phone to run credit cards. Easy as pie. My complaint is the lack of customer service. Life is good until you have an issue. They are only open Mon-Fri and they do not have 24 hour support.

Earlier this week, a client made a purchase via Square for a $25,000 item, which he had pre-approved from his credit card company. Square refused to deposit the funds into my account and, in fact, notified me they were closing my account and holding my funds for THREE MONTHS. I attempted simply to refund the client, but Square then said it would take TWO WEEKS to credit the client back. They have done serious financial harm to my 40+ year old business as well as damaged my business reputation. Everything I sell is fully compliant with all local, state and federal laws yet they have chosen to restrict my legal commerce and intend to hold my capital with ZERO compensation. This company is openly discriminating against many individuals and committing fraud by retaining funds illegally for so long.

I purchased my first card reader and it worked great for a couple weeks. Got to the point it wouldn't hold a charge. Sent it back under warranty. The replacement worked for a couple weeks then did the same thing. Would work for about 2 hours, then would have to be recharged, then it had to be on the charger constantly. I only use this on weekends, and only about 5 months out of the year. The rest of the time it sits in my money bag. It won't even hold a charge long enough for you to process a single card now, even if it's plugged in. At this point I can only use their free charger to process cards! Save your money!!

I just get repaired for my small business, running test system for payment online through my website. And then after 2 week they just deactivate my account, don't answer me when I asked for the reason.

They are holding a $15000.00 transaction. I have provided all related information to prove I am a valid business with a valid sale, from customer contact to supplier information, to my tax return showing sales volume and all I get is a computer generated generic letter stating I cannot take gift cards and must provide a legitimate service. They refuse phone calls, and are not answering emails. I don't know where to turn.

Cash app has the worst customer support ever. No phone number to dial and can only be communicated through email. I’ve been waiting for 2 weeks for a response and they just keep saying they will have someone email me soon but no one did. I called fake Cash App support phone number 2 weeks ago without knowing and got scammed $2100. If Cash App customer support was more reachable and more helpful I might’ve been able to get my money back but their slow response and bad customer support made me lose the most urgent time I could’ve tried to get my money back.

Since the first moment I used Square, I’ve never had a problem with the setup, if there was a problem Square quickly updated the app. My customer enjoy it and that’s all that matters. I would refer this app to anyone looking for excellence.

Before we processed a credit card we called Square since it was for $4,225.00 a one time transaction. They said it was ok and we processed the debit card. Then we waited 4 days and I delivered the product. Meanwhile they cancelled processing it and demanded we answer 8 questions. Two days after we submitted the answer we got two more questions. Provide a copy of the credit card and D/L or passport.