Square Reviews

Our promise. We provide a buying advantage with verified reviews and unbiased editorial research.

Overall Rating2.3 out of 5
See all 692 reviews & ratings

About Square Reviews

Square offers multiple tools to make life more simple for business owners. The company helps business owners send invoices, accept online payments and offer delivery, pickup and shipping options. It also helps set up online stores. Square has solutions for multiple businesses, including retail stores and restaurants.

Square Reviews

ConsumerAffairs has collected 692 reviews and 2,377 ratings.

  • Recent
  • Oldest
  • Most helpful
  • Any

A link has directed you to this review. Its location on this page may change next time you visit.

How do I know I can trust these reviews about Square?
  • 4,313,342 reviews on ConsumerAffairs are verified.
  • We require contact information to ensure our reviewers are real.
  • We use intelligent software that helps us maintain the integrity of reviews.
  • Our moderators read all reviews to verify quality and helpfulness.
Page 1 Reviews 0 - 10
profile pic of the author
Customer ServiceOnline & App

Reviewed Sept. 12, 2023

I don't understand why they have 5 star reviews in a lot of platforms, I have been with Square for the past 5 years, they used to be good, lately they are getting worse and worse. My terminal all over the sudden is not accepting charges, I have small business, my customers can't wait 30 + minutes I call them to figure out why my terminal is not accepting their payments, customer service make me restart, sign again, factory reset, blah blah blah. Nothing works, they sent me a new terminal and it's worse than the other.

They blamed my Internet. I have the fastest Internet in Florida. Everything else in my office works. Now they want me to send photos of videos of the performance of my terminal and since that doesn't work. They make me load the app on my phone that only takes manual payments. Of course they charged me more fees with manual payments. I'm just small business, be aware the 5 star reviews everywhere else are not real. I have wasted a lot of time and money trying to figure out what's wrong on my end but it's their end what's wrong.

Thanks for your vote! Report
profile pic of the author
Customer ServiceOnline & App

Reviewed Sept. 9, 2023

I got my square and set up my account. First time opening the app I got a notice that Square is having server issues. That went on for two days. When the app finally opened another error message stating that the reader failed to connect. I had bluetooth and location up, I had all permissions in place, I it lugged all the way in. 3rd day it finally recognized the square but still had error message "Reader unavailable: Secure session denial". So I called customer service. I chose the receive text message to open chat with customer service but I never received the text so I called back. I was on hokd for 2 HOURS!!! (See pics on all of these) 2 HOURS. I then decided to select call back option that the recording said over and over and over again.

After selecting this option it said "Sorry but we do not have enough information to call you back." What the hell info. do they need besides my phone number? This company has service and customer service issues. Can you imagine being out at a festival and have a connection I problem then not being able to reach customer service in a 2 HOUR PERIOD?!! I haven't even used this piece of junk yet and I'm looking at other companies to see if they care about their customers because SQUARE DOES NOT.

Thanks for your vote! Report

Not sure how to choose?

Get buying tips about Credit Card Processing delivered to your inbox.

    By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. Unsubscribe at any time.

    Thanks for subscribing.

    You have successfully subscribed to our newsletter! Enjoy reading our tips and recommendations.

    Reviewed Sept. 7, 2023

    Worst POS I've ever worked with. Hardware regularly shuts down, orders randomly disappear and best of all they have internal/external glitches that won't allow you to access the website, customer service contact number, take credit card or online payments during a lunch hour.

    Thanks for your vote! Report
    profile pic of the author
    Customer ServiceStaffReliability

    Reviewed Aug. 23, 2023

    I am utterly disappointed with the Square Payment App and their deceptive practices! One major issue that everyone needs to be aware of is their ability to hold your hard-earned money in your account for a whopping 90 days for absolutely any reason they choose. It’s astonishing how they can hide behind their convoluted terms of service to justify this unjustifiable behavior.

    I cannot stress enough how crucial it is for everyone to tread with caution when using this app. You might find yourself in a situation where your funds are frozen without any reasonable explanation, leaving you struggling and frustrated. And even worse, don’t be fooled into thinking that they will promptly release your money right after the 90-day period. Their actual timing is far from predictable or reliable. To make matters worse, the customer service of Square Payment App is an absolute nightmare. Trying to reach a real person who can address your concerns is like searching for a needle in a haystack. They seem to have mastered the art of avoiding accountability, leaving you feeling helpless and cheated.

    In conclusion, steer clear of the Square Payment App if you value your financial security and sanity. The risk of having your money held hostage for three months without a valid reason is just not worth it. Save yourself the headache and frustration by exploring alternative payment apps that treat their users with respect and transparency. Your wallet will thank you!

    Thanks for your vote! Report
    Customer Service

    Reviewed Aug. 18, 2023

    I am writing to file a formal complaint against Cash App. I have been a customer for years and have always been satisfied with their services until recently. My accounts were closed without any further explanation. On July 5th, 2023, and August 5th 2023 I transferred Bitcoin from an external wallet into an old Cash App account that I no longer have access to. I know for a fact that the transactions all totalling over $364 were sent to the correct Square/Cash App Bitcoin wallet. However, I have not been able to access these funds for over a month. I have contacted Cash App customer support multiple times and have been given the runaround. However, it has been over a month and my funds have not been returned. I have also been told that I need to provide more information about my old Cash App account, but I no longer have access to that account. And I'm unsure which account it was.

    I am extremely frustrated with Cash App's customer service and their unwillingness to help me. I have provided them with all of the information that they have asked for, but they still have not been able to help me. I am now out over $300 and I do not know what to do. I am requesting that Cash App immediately release my funds to me. I have been a loyal customer for years and I have never had any problems until now. I am very disappointed with their customer service and I hope that they will resolve this issue quickly. The Bitcoin wallet address was **. You can reach me at my email or number. Thank you for your time and attention to this matter. Sincerely, Xavier

    Thanks for your vote! Report
    Customer Service

    Reviewed Aug. 17, 2023

    I contacted Square with some questions about how the numbers on their reports are calculated. In particular, I wanted to know about the Total Collected number. The definition of this number from Square is: - Total Collected: Total amount collected from the customer. The total collected includes net product sales in a given period, tax, tip, Gift Card sales and other cash rounding adjustments collected from the customer. However the numbers do not add up when I do these calculations. Eventually they said that partial payments are included in Total Collected but not Net Sales. I asked where I could find partial payments and they said I didn't have any. So the numbers are out $352.68 and Square has no answers. They eventually told me the conversation had become unproductive and they wouldn't help me. Beware of trusting them with your money because they don't account for it properly.

    Thanks for your vote! Report
    Customer ServiceContract & TermsStaff

    Reviewed Aug. 15, 2023

    Opened Square account to accept payment from my clients 1 month ago. Suddenly, they sent an email, saying urgent matter has come up at midnight. I logged into the account and saw they asked for fee agreement to be uploaded to recent invoice issued that night. I don't have access to the agreement at the moment because it is in my computer at my office so I thought I was going to complete this in the morning. 3 hours later, Square deactivated my account and said it was a "FINAL" decision. Seriously, you sent the email in the middle of the night and expect us to response right away? Plus, it is beyond ridiculous.

    I called the support team and they said this is final and we need to create a new account. There is no reactivation option. When I said the clients will see us as incompetent and unprofessional because of this, they said so sorry there's nothing they could do. When I ask what can I do to prevent this from happening again, they said they couldn't disclose the reason they terminated the account. SERIOUSLY? I would give 0 star if I could.

    Thanks for your vote! Report
    Customer Service

    Reviewed Aug. 6, 2023

    I am a business owner who unfortunately is in the same boat as many of these people and after 9 years of service, suddenly they deactivate my account and here I am 3 months later waiting for $9000 dollars on hold, 0 customer service and a huge headache, no response and no refund of my funds 3 months later.

    Thanks for your vote! Report
    profile pic of the author

    Reviewed Aug. 3, 2023

    After trying to get gas Square froze my bank account due to fraudulent activity. I was stranded at the gas station with no support from Square. I had to use personal funds to fill my gas tank. They refused to release my funds and said my account was under review. The card is only used at gas stations and hardware stores. Square is not even a real bank but a 3rd party between you and real bank. If you value your business use a brick and mortar bank.

    Thanks for your vote! Report
    Contract & Terms

    Reviewed July 31, 2023

    Only had them since last fall, receiving payments with NO trouble. So far so good until we had a dispute with a customer about services rendered. We WON the mediation but still offered half of the disputed amount to the client to get it settled. This was 5/27 and it's now 7/31. He fulfilled their request for confirmation and we both agreed to the terms, Square put us through multiple agents, yes per other reviews NOT in the U.S. and reading from a script. Could not expedite his refund DESPITE both parties, us and him, being in agreement. A multiple week runaround, look elsewhere before signing up, Paypal was no better.... Just issued his refund, processed in two days OUTSIDE of Square. The other reviews are right, pay Americans on our soil, we'll pay higher fees, to those who are fluent in English and understand finances. PR Southern NH 27 year business owner.

    Thanks for your vote! Report
    Loading more reviews...

    Square author review by Beverly Harzog

    Jack Dorsey, co-founder of Twitter, is Square's CEO and co-founder. The company offers a credit card reader that attaches to your smart phone or tablet as well as wireless equipment for other types of payments. 

    • No long-term contracts: Signing up is free and doesn’t require a commitment.

    • Free Square reader: Sign up and receive a free Square magstripe reader.

    • Wireless Square reader for EMV cards, contactless cards and NFC payments: Accept every way your customer wants to pay. With this one reader, they can use Apple Pay (NFC) or EMV chip cards. With the free Square magstripe reader, you are set up to process all payments.

    • Customer Directory: Integrates with Square and adds your customer to its directory. You can view profiles, sort customers into groups, see spending habits and more.

    • Tax-preparation shortcuts: Built-in tools instantly complete a spreadsheet in one click to detail sales history faster.

    • Square Dashboard: Create an online store and have it hosted by Square. You can sell online and manage it all in Square Dashboard.

    • Square Inventory alerts: Get daily stock alert emails instantly whenever inventory items start running out.

    • Transparent pricing: Flat rate of 2.25 percent (per swipe, dip, or tap). For manually entered transactions, rate is 3.5 percent + $0.15.

    by Beverly Harzog Credit Cards Advisor

    Beverly Harzog is a nationally-recognized credit card expert, consumer advocate and author. She’s appeared on Fox News, CNN Newsource, NBC New York and more. Her advice has been featured in The Wall Street Journal, USA Today, Money Magazine, CNNMoney.com, The New York Times, Kiplinger, Real Simple, Time.com, Family Circle and much more.

    Square Company Information

    Company Name:
    Year Founded:
    1455 Market Street, Suite 600
    San Francisco
    Postal Code:
    United States