Square

We are a very small business and do most of our selling at Quilt Shows or Guilds. The Square has allowed us to take debit/credit card sales which has really helped our business. Because we only pay a fee when we sell something, we have been able to afford offering this service to our customers. I love being able to include tax in our prices and then have it separated out in the report for tax purposes. Rounding up or down to the nearest dollar allows us to plan the amount of change we need to carry with us as well as charge the appropriate tax without having to figure it out. Convenient, user friendly, prompt payment, a business booster!

Been with Square for about four years dealing with public school band instrument repairs. Square has really simplified collecting for me. One major account has provided all their band directors with their budgets on American Express cards. When I deliver completed repairs, they hand me the card for processing in my cellphone. When I leave, the money is already in my Square account and in my bank account the next day. That is a tremendous bargain for less than 3% processing fee and quick payment. Cash flow in dealing with school districts has always been a problem. Square has really helped me to be able to work with the most progressive customers and let my competitors fight with the slow payers!

I see some negative reviews below. I have not experienced the same problems. In fact, we left PayPal (a disaster) over intrusive requirements, horrible customer service and withholding funds. We filed a claim in civil court, and once I talked to someone that actually listened, once they heard the "civil court" our funds were released in 20 minutes. Beside the Reader, we have also have Square for our web payments. It is integrated with Gravity Forms. It took some fiddling, but it is working smoothly now, and it is FAST. Money deposited the same day, not like slowpoke PayPal. At this point I would say we are quite happy with Square.

I feel like negative comments are "louder" than positive ones. I needed a means of accepting credit cards, as most younger generations don't know how to write a cheque, and customers were giving me ** for not taking credit. I've done so many swipes with my reader, and I receive the money in 1 or 2 days. What are you all complaining about? You get around 2.7% fee and you get your money fast in your account. The support is also very fast. I am baffled at the bad reviews. The reader does what it claims it will do; accept credit, and send you money in 1-2 days. Do you all want the reader to give free massages too?

I have been in business for over 15 years and used every credit card processor out there. I started using Square in 2010 and never looked back. The value of what you get from free hardware, and software with the best processing fee out there straight forwarded. You know what you are paying for, no surprise whether it’s a Visa or AmEx or a loyalty card fee does not change. Try it at **. You will not be sorry.

Though the front end of Square is very simple and straightforward there is very little depth to this POS system. You can not for example look up items by vendor or create/see any useful reports to help you with your purchasing of inventory. They have a few reports available but it's clear by these that Square don't understand retail at all. When issues arise such as your credit card reader won't work due to issues on their end, it may take hours for them to fix and you are stuck with only accepting cash and therefore lose sales during those times.

Did two transactions and Square froze my account back in August 2019. Probably because I did not enter my bank account number correctly so my account did not verify the first time. So Square said they needed more info about us and our bank statements. We did not comply so 30 days later Square sent an email saying account was closed and our funds would be released another 90 days later on 12/31/2019. Never happened after holding my funds for four months. We only did two transactions for a total of 774.81 dollars.

I have a dental office and due to Elavon’s confiscation of funds for not taking an online PCI compliance course was fined$25 per month for 9 months. This was done without my knowledge and I only became aware of it due to Elavon calling me to try and sell me another terminal. Decided to switch to Square. Had been with Square for about 5 years and was very pleased, especially with their 2.5% transaction fee. Since then it has gone up to 2.6 +.

Been a Square customer since 2016. Have had a total of 3 chargebacks since I been in business. First one was $200. 2nd one $100. 3rd $770. I never fought them till the last one. I submitted photos of the work. Emails between me and the customer. Text messages. Even the tag and vin of the vehicle. The dispute took 2 month to settle. I lost. Then I contacted Square about escalating my case. They gave me a case number and told me someone from the disputes team would contact me week later still waiting.

They will hold your deposits for months no matter if you give them every bit of information they ask for then they close your accounts. You can not speak with A live person ever and when they do reply to an issue it is a computer generated reply! Awful awful business, customer service. Do not use this app or company!!!