Square Reviews

I don't understand why they have 5 star reviews in a lot of platforms, I have been with Square for the past 5 years, they used to be good, lately they are getting worse and worse. My terminal all over the sudden is not accepting charges, I have small business, my customers can't wait 30 + minutes I call them to figure out why my terminal is not accepting their payments, customer service make me restart, sign again, factory reset, blah blah blah. Nothing works, they sent me a new terminal and it's worse than the other.

I got my square and set up my account. First time opening the app I got a notice that Square is having server issues. That went on for two days. When the app finally opened another error message stating that the reader failed to connect. I had bluetooth and location up, I had all permissions in place, I it lugged all the way in. 3rd day it finally recognized the square but still had error message "Reader unavailable: Secure session denial". So I called customer service. I chose the receive text message to open chat with customer service but I never received the text so I called back. I was on hokd for 2 HOURS!!! (See pics on all of these) 2 HOURS. I then decided to select call back option that the recording said over and over and over again.

Worst POS I've ever worked with. Hardware regularly shuts down, orders randomly disappear and best of all they have internal/external glitches that won't allow you to access the website, customer service contact number, take credit card or online payments during a lunch hour.

I am utterly disappointed with the Square Payment App and their deceptive practices! One major issue that everyone needs to be aware of is their ability to hold your hard-earned money in your account for a whopping 90 days for absolutely any reason they choose. It’s astonishing how they can hide behind their convoluted terms of service to justify this unjustifiable behavior.

I am writing to file a formal complaint against Cash App. I have been a customer for years and have always been satisfied with their services until recently. My accounts were closed without any further explanation. On July 5th, 2023, and August 5th 2023 I transferred Bitcoin from an external wallet into an old Cash App account that I no longer have access to. I know for a fact that the transactions all totalling over $364 were sent to the correct Square/Cash App Bitcoin wallet. However, I have not been able to access these funds for over a month. I have contacted Cash App customer support multiple times and have been given the runaround. However, it has been over a month and my funds have not been returned. I have also been told that I need to provide more information about my old Cash App account, but I no longer have access to that account. And I'm unsure which account it was.

I contacted Square with some questions about how the numbers on their reports are calculated. In particular, I wanted to know about the Total Collected number. The definition of this number from Square is: - Total Collected: Total amount collected from the customer. The total collected includes net product sales in a given period, tax, tip, Gift Card sales and other cash rounding adjustments collected from the customer. However the numbers do not add up when I do these calculations. Eventually they said that partial payments are included in Total Collected but not Net Sales. I asked where I could find partial payments and they said I didn't have any. So the numbers are out $352.68 and Square has no answers. They eventually told me the conversation had become unproductive and they wouldn't help me. Beware of trusting them with your money because they don't account for it properly.

Opened Square account to accept payment from my clients 1 month ago. Suddenly, they sent an email, saying urgent matter has come up at midnight. I logged into the account and saw they asked for fee agreement to be uploaded to recent invoice issued that night. I don't have access to the agreement at the moment because it is in my computer at my office so I thought I was going to complete this in the morning. 3 hours later, Square deactivated my account and said it was a "FINAL" decision. Seriously, you sent the email in the middle of the night and expect us to response right away? Plus, it is beyond ridiculous.

I am a business owner who unfortunately is in the same boat as many of these people and after 9 years of service, suddenly they deactivate my account and here I am 3 months later waiting for $9000 dollars on hold, 0 customer service and a huge headache, no response and no refund of my funds 3 months later.

After trying to get gas Square froze my bank account due to fraudulent activity. I was stranded at the gas station with no support from Square. I had to use personal funds to fill my gas tank. They refused to release my funds and said my account was under review. The card is only used at gas stations and hardware stores. Square is not even a real bank but a 3rd party between you and real bank. If you value your business use a brick and mortar bank.

Only had them since last fall, receiving payments with NO trouble. So far so good until we had a dispute with a customer about services rendered. We WON the mediation but still offered half of the disputed amount to the client to get it settled. This was 5/27 and it's now 7/31. He fulfilled their request for confirmation and we both agreed to the terms, Square put us through multiple agents, yes per other reviews NOT in the U.S. and reading from a script. Could not expedite his refund DESPITE both parties, us and him, being in agreement. A multiple week runaround, look elsewhere before signing up, Paypal was no better.... Just issued his refund, processed in two days OUTSIDE of Square. The other reviews are right, pay Americans on our soil, we'll pay higher fees, to those who are fluent in English and understand finances. PR Southern NH 27 year business owner.