SquareConsumerAffairs Unaccredited Brand
This company is strange. They clearly rob people of their money but nothing ever happens to them. The CEO Jack Dorsey also owns Twitter. It's weird because Bank Of America has never cancelled my account and kept the money. You would think there is a law that requires financial companies to approve companies before taking their money. Not Square. You sign up, they accept you, you deposit the money. Then Square says you broke their terms and keeps the money. Kinda weird if you ask me.
Square Cash. Please, Please customers do not using this App. I see a lot people losing money on that; and I'm the one. If you contact them a lot they don't anwer your question ever. My account is rack and I don't know how they can take off my debit card and put one is not mine. Since December I trying contact them but they just send a bunch email with the same question and a bunch costumer services different replying your email. Now I have to close my bank account because now show up Uber $80, movie 14.99, request money $100 etc... Bad, bad everything.
My monies were mistakenly sent to another bank and the bank simply was requesting a Letter of Indemnity. They refused to assist. All the money that I earned from my small business is gone. Customer service is non-existent. You will not get support. They require you to obtain a customer number to be able to call in. They are not able to give names or emails of managers. Square will not assist you and I'm pretty sure their practices are borderline illegal. The expectations of response is not reasonable. It took them 3 days to get a document for me to sign. They will happily collect fees on your transactions, but will disregard you when you need help.
I open an account with Square, however never used the card. About 3 weeks ago, started getting emails from them about refunds and a dispute with my acct. Someone has been using my Square acct., they deposited money into my bank acct. I login into the Square acct. and saw transactions up to $85 dollars. I contacted them a few times, thru emails, phone and social media. Someone addressed me on Twitter, they told me someone would contact me but they never did. This company can give a damn about your personal information or acct. been hacked.
They will basically let anyone steal your money. My account was hacked and there is no way to get ahold of them. I have used the only possible contact info they provide via email and no response at all. NEVER trust your money or financial information with these people. TERRIBLE SCAM COMPANY.
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Holding my payroll money. I open the account with Square. Linked my bank and they said I was good to go. So I log in to pay a contractor and was doing it by direct deposit. Feb 23 I completed the payroll. Feb 26 the money was taken out of my business bank account. Feb 27 they deactivated my account and said it cannot be reactivated. Also that I need to pay the contractor by writing a check. Which I cannot do because they took the funds from my account. Feb 28 I emailed them since they will not give me a customer code to talk to a live person.
They was to respond in 3 business days. Well they didn't. I wrote again still nothing. I had to pay contractor out my own personal money because they took the payroll money. I have now done a BBB complaint. I have all emails backing what I say and my bank account to provide they have the money. I am now fighting it with my bank to get my money back. I am a small business owner. Them doing this has really put me in a bad spot. I just want my money back so I can replace my personal money.
Square, accepted and approved a payment for $25000. They removed fees and held the rest, Never released it. Research proved no problem with the American Express Card it had been run on. The money was quickly paid by them. Several phone calls revealed no answer from Square. Square reported that "we can do a review any time we like within the first two years". After the review, Square said they had found no problems, I had submitted every document that they asked for and also submitted copies of the ID from the customer. I asked them when I could expect them to release my funds and the reply was that they were not ever going to. They said "you have to refund the money". I replied that "I do not have the money, you have it held".
I refused, stating that the customer had the merchandise and the customer had confirmed payment from their account. I told them "If I refund the money I will have no merchandise and no money". I was told "if you do not refund the money we will find you in breach of contract and do it ourselves". I now have no money, no merchandise. Make no mistake, everything cleared on the other end, it was simple. Square charges less fees than American Express, so Square would have lost a couple hundred on the deal. If it would have been one of the cards where they would have made money, it would have been no problem. I charged thousands on other cards through Square with no problems.
They advertise to accept American Express, but the truth is they say "get another form of payment and we can approve it, but not this one". They do not tell you this until your customer has run their card, had it approved and left with your merchandise. Square told me they would cancel my account and refund the money if I did not refund it. They said refund it and try to get the customer to voluntarily give you another form of payment. They held every transaction I made, besides this one as well, in an attempt to force me to refund this transaction. As soon as I refunded the money as I was forced to do, Square immediately closed my account. I believe it was because I had argued with them. Make no mistake, the customer who gave me the American Express card had done nothing wrong.
The card they gave me was their card, it was good, the money was paid by American Express, no complaint was ever filed to the contrary and the customer on the other end confirmed the legitimate purchase. Square representatives were extremely rude, demanding and lied to me several times during my attempts to reason with them. I have no merchandise or money for that completely normal sale. Square has broken so many ethical and legal laws, the owners should be arrested. They have no regard for customer rights and will cheat a customer out of thousands of dollars in order to save their company pennies. They are Liars and crooks. Their actions have caused me irreparable harm.
I order the Square stand twice, paid for it, returned the items and after 90 days of waiting they are not giving my money back, all the consultants have no experience running the Square software, after 20 years of business this is the worst company I have work with. The transactions and all the set up was a horrible experience. Thanks for taking my money SQUARE.
I called prior to charging $50,000.00 and $30,000.00 charges and was advised it wouldn't be a problem. After running the card I then had to submit bank statements and government docs which was fine, then they asked me to provide contracts I do not have or require and it's been 3 days and I still do not have my funds.
I will keep it brief but everything you read about Square is TRUE, opened my account on Monday, processed a card on Wednesday and got an email saying my account was under "review" for the $3.5k transaction on Wednesday. Called numerous times asking what the deal was and same response, "it's up for review". The next day I get the same email as many of these people received, "we are deactivating your account". I literally made one transaction and was told they were going to hold my money for 90 days!!!! What? Is this legal in America?? To hold money that's not yours for no documented reason?? Stay away from these crooks, there's literally thousands of bad reviews on the internet about these crooks and what's really telling to me is they are not that old of a company, '09 I believe and to have thousands of bad reviews is very telling. Please let as many people you know about these people and their "ethics", or lack of.
Been with these company for 4 years because we do maybe 20-30 transactions throughout a year, agree to pay higher percentage because we don’t do much credit card processing. After 4 years plus they would hold our money without notice and requested our invoice and government information to our business after been with them for 4 years, they don’t even sent you email notice prior. These is garbage if you expect reliable and customer service company, you will not get these, forget Square. I’m going to get me someone reliable and A+ customer service. I had excellent service with Chase Merchant thru my other business. I might as well go to them.
I have been with Square for many years and my business charge sales are high. If you use them or use the Square store they give you NO protection from chargebacks. They just ripped me off for $1100. They do not verify shipping addresses and will give you no help for a chargeback. The customer service is very rude and will do nothing to help you fight the chargeback. Do not use Square!!!
First I'll state that I overlooked that they don't allow direct marketing companies. Our company/compensation plan is fully backed by a law firm and compliant with the FTC. So, we broke their policy in this area and apparently they get to hold $24,000 for 90 days. Because our account processing was deactivated that makes us no longer a customer and we are unable to reach someone by phone, even though they hold over $24,000 of our money. This company is the essence of garbage... I would steer clear of this company entirely out of principle of not supporting crappy companies.
We signed up for Square about 4 years ago and processed a few transactions per year. We changed our email address and no longer use the one they had on file. We took a credit card payment on 2/8/18 and discovered today 2/14/18 that they are "holding" our payment for a "verification form". When I managed to contact them I was informed that our account was "suspended" until they received a completed verification form. We had no knowledge of this new requirement as we did not get the email requesting it. When I pressed about the form and what information was needed, I was told there is a "government form" they require, plus some info about our business and three months bank statements. First of all, I don't give anyone my bank statements. They are not loaning us money or prepaying us for pending payments, so we feel it is none of their business what our bank statements say.
When we tried to find out what their reasons were for requesting these, we were told that they wanted to see our business trends. Again, none of their business. We were told without the forms that they would not send us our money. So we requested a refund to our customer which is going to take another 2-7 days before it will show up on their end. So basically, Square has had our money a week and it could be another week before the customer gets their refund and Square is using that money free of charge. We have cancelled our account with them and will never use them again. Customers beware of signing up with them unless you want to release unnecessary personal information to them for use. They will let you sign up and use them a few times and then out of nowhere they will shut you down and tie up your money and your customer's money. If I could rate them as minus 5 stars, I would.
They canceled a transaction, and their system says it was refunded to my bank, but my account was never credited. I have no way to contact them except through the support link, which they do not respond to. There is no customer service. All I want is my money, so I can pay my rent.
I own and operate a multi level Media Corporation and used Square a few times then they "Deactivated" my account for absolutely NO REASON! Then when I look for a customer service # on the site... there isn't one! So I Googled it and when I called got a recorded message that said I need a "CODE" to talk with someone and to go back to their website to get a "CODE". So when I did, an error code pops up that says, "Your account is not eligible for a contact code!" So in other words they simply don't want to talk! This is frustrating as I didn't discover this until I went to bill a customer for shipping costs of an item. There isn't room in this market for a credit card processor that embarrasses its customers! This is simply a sad company with poor business morals and practices.
In November 2017 I opened a Square, Inc. card processing account for my business. Everything went fine setting up the account then on November 7, 2017 I got a e-mailed message from Square, Inc. "Your processing account was deactivated and your funds are on hold until February 5, 2018." Well, February 6, 2018 Square, Inc. did not send my money. They did a 01. deposit transfer in and out my linked bank account -- still holding the funds.
I contacted the BBB the same folks that gave Square, Inc. a A+ rating yet this business has hundreds of complaints -- concerning this same issue. Square, Inc. will steal your money. You will get a 90 day funds hold notice. But, 90 days will pass you will not get your money. NEVER. You are just paying Jack Dorsey, to process card payments to keep Square, Inc. open. I lost $1,129.35. WARNING: "You will lose all your card payments dealing with this company." And I said that Jack Dorsey you are a crook. Prove me wrong. Don't deal with these crooks. You will have your money taken. Get a real card processing account.
I was with Square for only a day and after making 5 sales = $3,000 Square deactivated my account for no reason! I've sent numerous emails and have not heard anything from anyone for almost a week! After reading 100s of reviews with consumers experiencing the same problem it is time for a class action lawsuit!!!
HORRIBLE! Good luck trying to talk to someone over the phone. Absolutely a nightmare! After a few uses (all within two days) they deactivated my account and are STILL holding almost $1k of my money!!! I also NEVER received the card reader in the mail and in order to speak to someone over the phone you MUST request a "code" from your account, but I can't since they deactivated my account with absolutely NO reason why nor was I informed in advance. I have only been with them for less than a month and would tell everyone else to RUN!!! I am also still waiting for them to reply to my numerous emails! If you're selling things, try Amazon Pay, but if you're using it as a payment company, I have no recommendations.
I got an email from square stating: "We're sorry to inform you that we are deactivating your account. We reviewed your account and found a persistent pattern of transactions generally associated with high-risk activity. We regret that, starting today, you will no longer be able to process transactions using Square." I totally ignored it. It came from a funny email address. I have never had fraudulent activities in the 6+ years that I have been with them. I own the chip reader & never had a complaint from a customer about a charge. I thought to myself Square would never just close down an account without prior warning. They know we use these systems to run our businesses.
Well I was wrong. A client contacted me stating she couldn't get past the CC section on my website. Not only did they shut down my account but I can't contact them by phone only by email. I am beyond pissed, I couldn't make sales all day. I've been sending clients PayPal invoices in order to not be shut down. I have to reconfigure my entire register to another service.
Being a small COMPANY this hurt my business and me and my family (we had to STAY on the road over the holidays).
I contacted my customer that SQUARE claimed the chargeback for...just happened to be my brother in law. There was not ever a chargeback. In fact we together attended his card issue bank and spoke with 3 different people there. THE last time was just in November 2017. We have gone over each and every transaction FROM Dec 18 2015, to November 2017. THE charges were PROCESSED and paid to SQUARE. THE money was not ever returned to my customer. TO date NOW being 2018. I still have NOT. Received this MONEY or the other MONEY that was in my SQUARE ACCOUNT. $3527.60 is owed to me. When SQUARE deactivated my account. This cuts off ALMOST all ways to contact SQUARE except email.
I have been contacting SQUARE almost daily requesting my MONEY. In July 2017, Square AGREED to send my MONEY through a WIRE TRANSFER. and asked me to supply my bank information (I done as asked). 3 days later I was contacted by SQUARE saying they were sending me a paper check. Approx 1 week later again SQUARE asks for my bank information to send a WIRE TRANSFER. Since July 2017 this has been back and forth.
Then in December 2017 Square sent me an email. Stating that a WIRE TRANSFER was sent to my bank (they included a number to trace the transfer). I contacted my bank many times. And 5 times I had my bank try to trace the supposed TRANSFER (at a cost of $25 each time to me). The result each time was the same TRANSFER NOT COMPLETED. I have been contacting Square daily requesting my money. And keep getting the same reply or no reply. I have even sent messages to the board of directors and nothing. I have spoken with lawyers in about 8 other states. 3 of the lawyers want to start a class-action suit against them. Are willing to work pro-bono. Anyone wishing to join please reply to ** and the lawyers will contact you.
I have short rental on Booking.com, and I use Square to charge guests credit card. I’ve only use Square for 6 months. I had three disputes. Total amount of around $2300 have been withdrawal by Square. As guest claimed it’s unknown charge. And first dispute was directly debited from my account without any notice. (I noticed until the second dispute happened.) Which means guests stayed at my place for free. All the time, effort and money that I invest in my business are totally wasted. Second and thirdly one happened with the same situation. I‘ve been contacted with Square, but they was not helpful at all, I feels like I have been robbed brutally. The way they deal with the case is very passive. It feels like if the guest’s bank would like to charge the money for any ridiculous reason, they would support it. If you don’t want to be robbed please don’t choose Square. If you did, then It would be beginning of troublesome and annoying.
I have been receiving notices from Square Australia seeking recovery of $ 599.00 in funds for a disputed, transaction done a month early. They took back my money immediately like a owner without my approval. Imagine every one can claim for stupid reason the money back, so you don't own the money earn, still waiting after 80 days to get my money back.
Customer purchased/paid for my product back in October 2013. Their overseas bank is now requesting a reimbursement (Jan 2018). I even called the customer and they replied they never spoke with their bank and they don't know this was going on. Rogue bank in my opinion. I supplied Square evidence of the product purchased and the delivery notice from UPS. Square took one day after I sent in details and is attempting to pull funds. Square did not even have the decency to call or email me with their investigation findings. They state in their information that they will investigate. So, with that said, this is unsatisfactory for a credit card company to side with an overseas bank to pull a reimbursement of over $1,900.00 for a custom product that was sold and delivered. Worse, they don't even provide a reason nor back up their loyal customer. DON'T USE SQUARE! They won't be your back! Instead, they will stick it to you in your back!
So I took a payment just fine. I was awaiting the deposit and it never came. Received an email that my deposits were suspended. Had to issue an refund. Luckily the customer understood and was willing to pay in cash as an alternate form of payment. So I jumped through all their hoops, provided all the requested documentation, etc. Received an email. All was back to normal. Took another payment today and now my account is deactivated. (A $3200 payment to boot), now I have to wait at least 90 days for it to be released!! This is BS.
Of course I got this notification at freaking midnight so I couldn't call my customer and their customer service is useless if your account is deactivated. There "no support" for deactivated accounts. SO now I am out $3200. I have no way to pay for the supplies that I need to complete the transaction. Any suggestions? I am praying that when I contact my customer and I explain the situation (I have already issued refund via his card) that he can pay for the goods in alternate manner. Still hoping for advice.
I have a chargeback, not valid, in addition another deposit that Square decided to hold for a minimum of 90 days. They informed me through email, that the funds were going to be held. Told me to send them (Square), which bounced back from a no reply email. This company is unethical, and can't be trusted. I wonder how they have an A rating on BBB?? BBB might be another entity in collusion (taking money) to show a favorable rating? Deal with Square and you will find out soon enough, they are a Scam and can't be trusted. They are holding $1291.00 of mine, until who knows when. What is my recourse? File suit, any suggestion?
The absolute worst experience ever, these people have ice in their veins. Shut us down in the middle of a Saturday for reasons that make zero sense. No notice, an email in the middle of the day saying, "You're done."
I do not recommend the service to anyone especially if you need access to funds right away or a drop shipper. After taking three payments successfully Square Up decides to deactivate my account and hold funds for ninety days just before they were to be deposited into my account. I had to refund each of my three sales and further deactivate my account because of an action I find unethical and damaging to my business.
I have been taking point of sale payments for about 2 months and everything was going fine until I got a new android phone, and the Square app became restricted and would not allow me to make any changes in the settings, so I tried getting help from customer support. I had an event and took in $500 of point of sale payments even though the Square app said I had restricted privileges, and I continued taking payments as usual on this Saturday because there is no Square support available on weekends.
ON Monday I began trying to contact Square and going through all the usual complicated methods of obtaining a customer number. We had a couple conversations with customer support and they literally could not find out account and claimed we were not customers. My husband got extremely frustrated and had a hard time expressing himself because English is not his first language.
At this point I think the customer support person decided to completely cut us off and have now disabled our Square login completely so we have no access whatsoever to our point of sale records, sales, or ability to take payments. We have an event today and are going to use PayPal, but we will have to go to small claims court and obtain an attorney to get our $500 of sales we made last Saturday. This is unbelievable and they literally stole our $500 and are claiming it is not our account. I am trying 1 last effort at reaching a supervisor at their company, and after that we are going to the authorities to report the theft.
A woman I help get her Square set up so that I could send her payments who other than does work for me I have no connection. No shared anything. They accused her of being out of compliance for section 35 of their payment terms...all lies. Sad.
Square expert review by Beverly Harzog
Jack Dorsey, co-founder of Twitter, is Square's CEO and co-founder. The company offers a credit card reader that attaches to your smart phone or tablet as well as wireless equipment for other types of payments.
No long-term contracts: Signing up is free and doesn’t require a commitment.
Free Square reader: Sign up and receive a free Square magstripe reader.
Wireless Square reader for EMV cards, contactless cards and NFC payments: Accept every way your customer wants to pay. With this one reader, they can use Apple Pay (NFC) or EMV chip cards. With the free Square magstripe reader, you are set up to process all payments.
Customer Directory: Integrates with Square and adds your customer to its directory. You can view profiles, sort customers into groups, see spending habits and more.
Tax-preparation shortcuts: Built-in tools instantly complete a spreadsheet in one click to detail sales history faster.
Square Dashboard: Create an online store and have it hosted by Square. You can sell online and manage it all in Square Dashboard.
Square Inventory alerts: Get daily stock alert emails instantly whenever inventory items start running out.
Transparent pricing: Flat rate of 2.25 percent (per swipe, dip, or tap). For manually entered transactions, rate is 3.5 percent + $0.15.
Best for: Professional service providers, online shop owners, mobile vendors and retailers seeking simple, secure, and easy credit card processing.
Square Company Information
- Company Name:
- Year Founded:
- 1455 Market Street, Suite 600
- San Francisco
- Postal Code:
- United States