Square Reviews

I have used Square point of sale for many years now without one problem! I can count on their customer service if I have a question. I have just added the calendar this year and it has made it so easy to schedule my clients in a timely manner. I love that it sends reminders for their appointments too. This has made my business run so much smoother!

I do many vendor events with my home business and offer cash & carry. So many people use their credit cards/debit cards. Square has been very important for me to run my business and accepting payments. I like the instant deposit options and the referral bonuses.

I've used Cash App for months. My card was stolen and money was fraudulently stolen. November 27th 2018. I reported the card stolen and asked that Cash App refund my money back to me. It is December 3rd 2018 and they have not refunded me nor have they responded to various emails I've sent them. I am a single mom and will take legal action and they will not get away with letting this happen to me and not do anything about it! I reached out to Square online since it seems they own Cash App. The rep told me they couldn't do anything and that I had to continue to reach out to customer service via the app on my phone! I've been getting the runaround but I won't give up! Once I get this resolved I will forget this company exist. I'd rather pay WU - at least they're a reputable company.

Really bad customers service. No one on the phone to help you. After I miss my deposit from almost 2 weeks they say that is a bank problems I went to the bank with the reference # that they provide but the bank can’t not locate the deposit. They keep claiming that the deposit went through. This is the third time happens. I suggest go with another card reader even if you spend a bit more. At the end you will save money.

For the first time our my company bought a Square hardware at a local Walmart. The next day we charged a customer for an initial deposit for a lump sum of $3,000, the next day the Square fraud team (better to call them like that) sent us an email with deposit suspended notification and requested documents like our company EIN number, contract and the type of business we practice, long story short. After sending them all the above requested documents, the next day they sent us another notification saying account deactivated in which notification states that the funds deposited will be held for a period of 90 days.

I had a customer “forget” that we provided services and they disputed a $5,400 charge. I contacted them as soon as Square notified me of the dispute. The customer immediately ended the dispute with their bank and I provided Square with all the requested documents including emails from my client proving the charges were valid, a signed service agreement, written invoice, and a SIGNED credit card authorization! It’s been over a month and they have more than enough to prove the charge is valid!

Bad customer service. I have bad experience with Square. I mean they just came, take money out my account so call customer disputed. When I clearly offer service. BE CAREFUL with this company because nobody like to work for money and be taken away by these crooks.

I used Square in 2018 for my small business, the company literally stole around 450 Canadian dollar from me. When I tried to contact them; they never replied to emails nor my phone calls; I kept calling for a month and sending multiple emails until I got sick; they ignored me.

I used the Square at a recent craft fair. They have charged my customers' visas but will not release the money to me until I send them copies of the last 3 months of my bank statement. They are committing fraud or theft. I have written them twice online and keep getting told I have to send them a copy of my bank statements. I won't be using them again.

Thanks to SQUARE. My client really disappointed with my payment service because SQUARE charged their credit card but didn't transfer the money to me. SQUARE hold my money and doing some stupid verifications back and forth...and accusing me as doing fraud. SQUARE CS team also not helping. They basically told me to ** off and deal with the payment some other way. Now I have to refund the payment, customer need to wait for 5-7 business days. And they can't book my service, I also can't secure the date for them because I haven't received any payment. This makes my business look bad. ALL THANKS TO SMART ** SQUARE.

My small business has been with Square for about 6 months, we had Nationwide previously. Square reviewed my office after a technical error from one of my assistants, emailed the paperwork which was put in a junk file. Our income was held for 10 days, I filed the necessary paperwork, it has been 5 days now and we still have not received our funds. Their customer service is terrible, you cannot speak to a live person until you jump through many extensions and then will not get satisfaction.

The loans do not affect your credit rating & they deduct a % with each day's closing. My only complaint is that Square released their payroll program too soon. It doesn't calculate all local taxes properly.

August 2017 I used Square Cash and my customer end up requesting her funds back after she received services. I tried to dispute but Square will only agree with the customer and you will get your money back, unless you take the customer to court. I would never use this Square Cash again! Some governmental authorities need to shut this company down.

We signed up for Square to process payments for credit cards. We had no issues for several years till one day we had 2 deposits of $5000 and $1900. They froze our account and asked us what our company did. They had NEVER asked us when we signed up! And the type of business is in our company name. Hard not to know what we do! They proceeded to close our account and freeze our funds for 30 days. That was August 1 and as of November 14th we still do not have our money.

Our business signed up for merchant services with Square, inc, and Square Capital LLC who are supposedly merchant processing services in California through Wix.com. We had an order of $1,599.95 for a laptop customer ordered and Square withheld the money against its own policy that supposedly releases funds within 24 hours. The order was placed on 11/10/2018 and today is 11/14/2018, we have yet to receive funds. The two companies are crooks who operate under two separate names to make themselves look bigger than they are. The matter has been referred to our legal counsel. If, you have similar incident, please contact Amir at ** or contact us through website, www.discountcityusa.com. Our counsel is filing a class action complaint on November 19, 2018.

Hello everyone. I am a owner of a small business and I took over from the previous owner the Square and she had a loan with them. They have been taking money out of my sales to pay her loan even though I have the agreement showed she is the one took the loan and not me. Please be aware they are very good at scamming people. I have hired a attorney to help me get my money back. I called them 4 times and they said there is nothing they can do.

Square bunch of thieves, they provide you handy device but charge you massive and then steal your money if you do lot of transaction. Refused to do refund to customer. Refused to refund fees. APPALLING ATTITUDE FROM CAMEROON.

I have used Square cash a handful of times over the past year with no issue. My husband sent me $800 to pay our rent while he was out of town. I have a new phone and got the notification to accept the transfer so I did. When I opened the app, I was not able to cash it out. My debit card was no longer accepted and every bank transfer attempt failed. I tried refunding the $800 and it failed too.

Was using Cash App as part of my business for people who don't have CCs. Some people pay with Cash App and then dispute charges through the bank. You will get no notification from Cash App until money is taken from your account. This is a scam by customers to receive free services and products and Cash App says they have no hand in this Scam. Lost money and may have to close my business because of this company. DO NOT USE Cash App!!

Before you use Square to take payments from customers keep in mind if there is a dispute Square will not help. Customer gave me $400 for a photoshoot. I used Square to collect the payment. Did the photoshoot, delivered the pictures to customer. Once the customer got the final product / service the customer complained to BOFA that charge is fraudulent. Square did nothing to help our business and despite all the evidence we submitted sided with customer and BOFA. Square did a chargeback and took $400 out of our business account and we got $34.99 insufficient funds penalty on top of that. Expressed my concerns to Square and their reply was, “You should always have the funds equal to deposit in your account.” Now I am taking the customer to small claims court. Never use Square to grab payment from customers. If there is a issue Square will always side with the customer.

I sent a transaction to my daughter in an emergency over two months ago. The money was never received because her username changed. I have attempted to contact Cash App through Square support on two occasions, as they have no live customer service. I have yet to receive a refund though the site clearly says that if funds are not collected that the sender will receive a refund. I received a template email simply telling me not to send multiple emails. The transaction was on September 3. Today is November 7, and still no response.

I opened a Square (or Squareup) account for my online business. We average $3,000 per day in sales and I liked how easy it was to use Square, and that payments were deposited to my bank the next day. After 4 days of sales without any issues, Square decided to put my deposits on hold while they requested more information from me about my business. I provided all information within hours, and they said the review process would take 1 to 2 days and that deposits were still held until the review was complete. Very annoying, but I understand - I just wish they would ask questions up front instead of allowing me to run transactions first and then deciding there is some problem that requires them to hold funds.

I have never had a moment of frustration in using the contactless chip reader by Square. I previously used their plug-in card swiper with my iPhone but with the transition to chip reading, needed to update to accept payments in my mobile audiological practice. The reader is reliable and it connects wirelessly with ease. It also holds a charge forever. Worth the purchase!

On October 1, 2018, my first day using Cash App, I received $750 and I tried several times to move the money out of the Cash App account. Every transaction "failed" for my "protection." I decided to Google "cash app customer service" and the first returned search provided a toll-free number (855-349-6628) for Cash App customer service (I actually took a screenshot of the search results). I called the number and explained my problem regarding the failed transactions. I was asked various questions. At this point I was not suspicious because I initiated the call after performing a Google search. However, after being placed on hold for several minutes notifications began appearing on my phone, one of which was a notification stating that my bank debit card had been unlinked from my Cash App account. I immediately disconnected from the number I had called and I realized something was wrong.

I've only had the app a couple of months and today I'm accused of violating terms in Section 4 and 5 and told I can no longer send or receive money. In addition, a recent transaction I made to deposit $50.25 into my Chase bank will be reversed. I have deposited money from the same Chase account into Cash App several times but now putting some back is being reversed along with the rest of my money I can't touch? Thus, they can just keep my $191 balance and the $50.25 transfer they're going to reverse? Wow, like what the heck is going on here that this place is allowed to steal from us. Isn't this illegal? What a scam!

On July 23rd I had a customer’s associate pay an invoice of $10,000.00, the transaction was from American Express to my Square account. Everything had gone as smooth as expected. Transaction made that same day. On Oct. 22nd three months later Square gave me notice that they would be withdrawing $10,000.00 from my bank account for unknown reasons, unknown as to why? An option as to a resolution was presented after that had charged my Square account the $10,000.00 and made a request to my bank for the $10,000.00 also. The representative I spoke with were misleading as to what was occurring and later had to be cleared up by a supervisor. Basically, we are taking $10,000.00 from your account and that’s that.

On July 24th I had a customer pay her invoice of $702.04, the transaction was with Square. Everything had gone as smooth as expected. Transaction made that same day. On September 4th, a month and a half later square gave me notice that they would be withdrawing $702.04 from my bank account for unknown reasons, unknown as to why? Not an option as to a resolution, an argument, explanation, nothing! Just were taking $702.04 from your account and that’s that.

If I can give these piece of ** a 0 star I would. For the past year I have been spreading my invite links all over YouTube, Facebook, Craigslist and elsewhere. I literally woke up to non stop rapid fast rate of notification on my phone of these piece of ** refunding back every one and last of the $5 invited I accumulated over a year span. I was in disbelief of what was going on. All my college friends were shock as we look at all the money I gained was just disappearing in front of our eyes. I will never ever use cash app again for what they have done. They also closed my card. All left for them to do is now closed my account by logging me out. I sent them 3 angry emails and all they done was sent me a generic message about some case I never even wrote them about. Must be their way of just side tracking me by not replying and simply ignoring my messages. It's alright though. I will spread this on every forum until they crumbles.

I really hope this review helps someone who went through the same incident as myself. This review is for people who had three (small or big) cash transactions taken out of their checking accounts. I am not a merchant. I do not have the Square Up app, nor the Square Cash app on my phone. I deal with many merchants that use Square Up. I paid a merchant that uses Square Up. I swiped my card, and signed. The purchase was done on a Saturday. I checked my checking account on Monday and right after that point of sale transaction there were 3 $10 cash debits totaling $30 from Square Cash.

Beware of this company! I have never heard of them yet my account has been almost completely drained by fraudulent withdrawals by this company! I am unable to contact customer support because I don't have a sign in or access code. I never created the account! I am thankful I do not have an account with them because of their lack of security. They compare themselves to Venmo and PayPal, to service that I actually do use and have had no difficulty.

If I would of know that is was a hassle I would have never went with this company. They asked for SSI number then I get my Square set up and I do 2 transactions and end up getting deactivated. Mind you I already sent everything they asked for but they were not quite specific so I sent what I could and thought was the right info and could never speak to anyone about it. Come to find out because a transaction that was $1000 is was suspicious and it was placed on hold and then 4 days later I’m told it’s deactivated. I no longer have access to the customer since they moved and cannot meet the customer to write a check or pay cash so thanks a whole Lot. ** Square. Don’t use this crap whatsoever. Not recommend nor would I give a 1 star review. They get a - -10 star from me.

I’ll keep in mind others use this for research or whatever. I will not give this one star for anything. I’m not happy with their customer support or the way they work their payroll. Everyone at my work got paid but me 5 days ago. Again you don’t deserve one star but I’m required to put at least one so they don’t feel so dumb I guess.

On Sunday October 7, 2018 I paid my car insurance with my Cash App card online $401 and Direct General has not received my payment at all. Nobody to talk to. Just sending emails that aren’t getting answered. I have never had an issue until Sunday but this is ridiculous and something needs to be done.

Square's cash app has become a haven for scammers to scam money from people and Square is doing nothing about helping innocent victims get their money back. I was personally scammed out of sending money to someone using the app that I thought was a reputable seller but later found out after about 20-30 people posting about this person scamming them as well that it was a scam. I reported this to support immediately and I know many others did as well that they had sent money to this same individual. It has been a month without any assistance and I just received the following response below. They expect me to bother law enforcement over a transaction under $20? What a waste of law enforcement resources when they know this user scammed multiple people. They do not post anywhere that there is no buyer protection when sending money using the app.

I transferred 150.00 to my cash app on Saturday, it should have taken 24 hours or less to get the funds. As on this morning Monday 10/08 I still have nothing & to top it all off speaking to someone is impossible. Had I known Customer Service was not an option I NEVER would have started using the Cash App.

On October 6, 2018, I completed a request for payment in the amount of $25 via Cash App. The funds were taken from my account and sent to a card not listed on my recipient's account. My recipient double checked their settings and card balance to find out where the funds were deposited however did not see anything. Although My recipient was not able to access the payment, they were able to refund the payment with an option on the app. I, on the other hand, was not able to see any record of a refund on my Cash App account or on my card balance. We tried finding a contact number to speak with someone in support, but it was found that they do not provide phone support. I followed their instructions and sent an email. I am currently waiting for a response from support.

Quite simple, last Friday I sent $670 to my mom... but she changed her phone number, and thus I canceled the transfer immediately (account now linked via other phone number). The Cash App, reflects this cancellation, yet I still HAVE NOT received the funds back in my account (it's been 5 days). I still have an authorization for $670 and that money cannot be used until the authorization is released. I spoke to Bank of America, and they said they are waiting for info from Square Cash. Today is 10/3/18 - my name is Lionel ** - I'm asking Square Cash to stop holding my money hostage... it's bad enough that you charge fees for transfers... use Zelle people, avoid the THIEVES!!!

My daughter sent me 200.00 on Sept 23rd, Cash App withdrew the money from her account but did not deposit it into mine. We waited 8 days. After that my daughter and I tried to contact Cash App, and were shocked to find that this company Square Cash, who operates the Cash App does not have a phone number available to contact Cash App. They will only give a contact number if you sign up for Square Cash and get a code, but even then you can't get help. I have emailed them several times on their Support email and as you can guess, they responded with "We have received your email and will get back to you shortly."

I do not have an account with, nor have I used Square. While balancing my checkbook I noticed three transactions from Square cash. I immediately canceled my card. I then spent two hours attempting to contact Square to investigate the fraudulent charges. They are next to impossible to reach over the phone without registering and receiving a code from them. After researching the company, I found out that they allow an individual to manually enter credit card information without having the physical card. That screams of stupidity and invites fraud. Something should be done to close these bottom feeders company.

DO NOT USE THIS APP! I have contacted these people 8 times & I have not received a response. They do not have a phone number for customer service. Only an email they hide behind & will never reply. They are holding a rightfully owed refund & when I contacted them all of a sudden my account went -$7.79 on 9-28-18. I wake up on 9-29-18 & it’s negative -$12.00. I did NOT make any charges & there is nothing in my activity stating where these charges are coming from.

Be careful and stay away from that company!!! They deactivated our account without any notice and the reason is: "business is prohibited by the Merchant User Agreement". So what happens after 2 years that you need to shut down our payments immediately? And even the phone support you shut down for us! Shame on you. Next time give your customers more time to find another better provider!

On September 10, 2018 I Google to find a phone number for cash app to ask why my card wasn't working. Long story short the phone number was a scam although they send a code to verify your account on cash app. Well the person on the other end was rude. Thirty minutes later I checked my balance on cash app and it was zero dollars. I immediately contacted support through the app and explained what happened. They responded that they don't have a phone number and only correspond with customers through their app.

I contacted them by email, by phone, as a business owner who gave them $$$. Receiving this message, but never a follow up: "Thanks a lot for sending us a message. A team member will reply to you within 1 to 3 business days." Go with PayPal, these guys NEVER answer phone, email, chat. You are on your own if anything goes bad! Don't use them.

This is one of the worst business I have ever come across. I made a purchase online using this and unfortunately it turned out to be a theiving scam artist. I contacted my bank, they gave my money back temporarily while they did their investigation. A couple of days later, the money was taken back. I called my bank to find out why and they said cash app had stated the transaction already occurred and nothing can be done. I looked for their number and nothing. I emailed support and instead of asking for information they advise me on how to make another account. As if I'll ever use them again.

After dealing with Square for about a year we never had any issues processing payments or receiving deposits. Over the last month or two we noticed our account was being put in review almost every time an instant deposit was tried. Those few times it quickly fixed itself. Than randomly one day we receive an email. Stated our information could have been compromised along with others so our account would not be accessible and deposits would be held off until this was fixed. We waited 3 days or so and were able to get back into our account.

A few days ago I called this number that said it was Square Cash but it was a scam and I didn't know. I had this issue with a refund that I still didn't get. They told me to buy a Google play card so they can input the codes in. I lost like almost 125$ plus no refund. I do not recommend anyone to Square. I emailed them and they're telling me that they already refunded my money. These people need to be reported for scamming people.

I am going on the news tomorrow to do interview about Cash App scam and customer service. And not having a phone number. That's how people are getting scammed. I had 2900 dollars stolen. Watch the video I made on YouTube. Just so you know if you use Cash App, have a problem, do not call a 1-800 number. They do not have a phone number. I was scammed out of $2900 bucks. Going on the news tomorrow in Miami. You would think such a big company that deals in banking would have a phone number. No responses to any emails. A class action lawsuit is needed. Found 100's of people with same problem. I have documented sending 5 emails a day. Even the guy I called at Square said it's a big problem they have and it blows his mind how it's handled. Working on getting it to ABC world news with this news team. Email ** with your story so I can show them.

Have billed and received payments with no issues for years. For small business it works. There are many features we are not using yet, but the analytics are integrated into the program, so information is readily accessible.

Same as everyone else. Been using them for years and currently am unable to access funds from a $29000 charge. Now client is not receiving their refund either. Impossible to talk to anyone, online help is obviously automated and of no help. This is crippling for a small business. Contacted FTC (please do the same, they respond quickly and the more complaints the better). Do not recommend using Square ever again.

Started with Square when I needed a new in person card reader solution for my business. SQUARE STOLE ALL MY MONEY! Every single transaction was put on a 90 day hold while $840 in merchandise is out of my hands. NO CUSTOMER SERVICE TO TALK TO. Not one response from the company via ANY form of communication other than a BBB complaint where they said something along the lines of “We have the right to hold money for this long. Please see our policies.” Square then deactivated my account so I really had ZERO means to contact them. On day 90 they said we will be holding your money for 120 days. On day 120 they claimed EMV fraud on ALL MY LEGITIMATE TRANSACTIONS.

Recently I was scammed by fake Square cash customer service representatives. Basically I was trying to solve a refund issue so I called the “customer service” line and long story short they scammed me into purchasing Google play cards that totaled up to 870 dollars. These scammers robbed me of my money. This would not have happened if There was better more reliable customer service. I will never be using Square cash after I resolve this dispute.

Re: CASH app. Sent payment to someone using a previously used Cashtag. Money was not received by the intended person, but was collected by someone using that Cashtag and a different first name. When I called Cash support, was met with the most rude person I have ever encountered in my life. Wanted my personal info, and when I asked why, he would not explain. I asked to speak to his manager and his response was "MY MANAGER IS A VERY BUSY MAN"! I could not believe it. I asked for his name. His response? "WHAT IF I DON'T WANT TO TELL YOU?" Speechless on my end. Then he said that his name was "JAMES BOND".

This is unfortunate. This company is big, they are interested in themselves and are not interested in anyones well being but their own. Hold times to get help making their product work are severe. When their product fails to work and costs you money they shrug their shoulders and recite their limited responsibility. Ask the representative for their email in order to correspond and avoid outrageous hold times they say no. Ask for a call back when the rep does research to figure out what happened to the money from your transactions, they say no. Call them on the phone with a member of your staff to troubleshoot an issue, they say they will not speak to more than one person on the phone at once.

It seems I had a cash sale of $411,164.74 which never happened but Square insists it's not a big deal as they "do not report to the IRS." My concern is that it's on my account and it's an error of Square which should be removed!! But Square cannot remove it?? Unacceptable! No one at Square is concerned that this happened. I'd like to know how something like this does happen? And in 2017 six valid sales vanished from my days transactions. They could not retrieve the transactions at all. And now with this "cash sale" they can see that it was made from my iPhone?? Square is not to be trusted. Closing account very concerned with their practices!

Square not only deactivated my account quoting the same two sections as they do with the rest of these complaint but they also have stolen my money. This is fraudulent. This is serious business. They were working for us, we were paying to be our processor. They got greedy and decided to keep our money. I don’t know how many businesses have been able to re-coup their money. But the longer they hold on to our money the more interest they are collecting. ILLEGAL. I am appalled how many business they have defrauded. We need to stop being victims and rally together. I urge everyone to contact the Federal Trade Commission, contact Jack Dorsey the CEO of Square and even Jim Cramer with Mad Money. Their email address are easy to find on Google. I’m sure Mr Dorsey would not be pleased if all of us filed a Class Action Suit against his company. We want OUR money back- NOW!

I am a consultant with a membership base. Square took my business and then suddenly discontinued me without warning. It's not hard to say that they don't take membership services upfront. So, now I have 80+ clients paying their dues on a recurring basis and suddenly Square leaves a scary message, won't take my calls and I have to scramble to migrate them to another payment service. I haven't broken any laws. All my clients voluntarily signed up for my service. I'm infuriated. I feel like a criminal.

Square/Cash App does not want you submitting complaints to them via phone because they want you to do it via email so that they can ignore you better. I experienced an issue where an individual by the name/cashtag $portlandsos or Portland Security, he hacked or managed to get ahold of my personal information and began to rob me of my money that was linked to my actual bank account. When I contacted my bank they gave me information that led me to the company Cash App 877-417-4551 and Square 855-700-6000. I attempted to contact these companies and long story short because I can only put so many characters here they ignored the issue and went as far as to block my account from contacting them with further issues.

I am an Aromatherapist, I live in a very small town. So for more exposure on the weekends I sell some of my blends at a high traffic farmers market. Well they decided that my business was “high-risk” therefore deactivated my account. There is over 1,000.00 of mine that they have not deposited since July of this year. They suggested that I refund the money to the customer and I have up to 120 days from the date of the transaction to do so. What? How can I refund something I don’t have? My customers don’t want a refund, besides they are using my products (blends, oils, salves,etc.). If 120 days pass are they going to keep my money for themselves? Thieves! This has to be illegal! Do NOT use Square.

Delete/Discontinue the use of Cash App/Square!!!! They do not need your permission for them to siphon money out of your bank accounts. I started receiving emails about money being withdrawn without my permission. Even when you opt to use your 'touch ID' to authorize the charge!!!! They have little to no customer service and refuse to give you the other individuals information so that my bank can pursue further action against those individuals. When deleting the app make sure you remove all of your banking information as they can still withdraw money without your permission. Transactions go through instantly and does not afford you the opportunity to cancel the transactions once they go through even if they are legitimate.

Buyer beware. Customer invoices have been going to spam through Square. That means customers don't see their invoices and don't pay! This is a documented problem for years (search online to see), yet has still not been fixed. When I called to report I was put on hold for least 20 minutes to scratchy, dated music and a loud voice encouraging me to hang up and get a callback. Finally spoke to a rep talking over many other people in the background. She told me they are aware of the invoicing problem because servers look at Square emails as being spammy and over emailed. Then I read the Consumer Affairs reviews with all of the scam complaints with the Square CASH APP.

I went to a Tax Preparer office who should of filed prepared and filed my taxes. I paid with my Bank Credit Card. The tax preparer used Square as its point of service app. I later found out that my taxes were never filed. The tax preparer was arrested and indicted in Federal court and is awaiting sentencing. I filed 3 separate complaints with my bank and Square continues to defend this merchant and refuses to refund my money even after being presented with proof. DO NOT USE THIS APP or SERVICE. You cannot get a person on the phone. There has to be a better way to manage these businesses and require a stricter level of oversight when it comes to these services. I never authorized Square or the Tax preparer to use Square but it seems that now as a consumer we are also responsible for knowing these details as well. It's all a SCAM!

CASH APP IS FRAUD FRAUD FRAUD!!! PLEASE READ: I looked up a number from Google because I couldn't get cash back at Wal-Mart, I spoke to someone from the Cash App number listed. They told me to go to the gift card section and find a specific card and transfer the money there. I said, "NO. For what. I have a Cash App card," I hung up because that sounded suspicious, then I called another number found on Google for Cash App, the rep ask for my info to log in and fix my acct so I can go to the atm at the Chase Bank and withdraw my money, well as I was on hold, the rep withdrew all my money from cash app then hung!!! I called back to find out what the heck was going on and they kept hanging up on me... I keep emailing Cash App and NO RESPONSE!!! Cash App is FRAUD FRAUD FRAUD.

They are the worst to deal with I have dealt with so far. 1st problem is you can’t speak to someone without a code. I received an email telling me that my account had been deactivated with no reason. Could not make contact to find out the reason. I would suggest paying another company a small monthly fee.

BEWARE OF CASH APP, $CASH. I tried to send money to my son's account. He didn't receive it. $500. After being on hold for 32 minutes I called again and they said Andrew the guy I had been talking to was in the bathroom and was sick. I so ask, "But you can help me right?" Peter ** said he could. Then he told me that they were having technical issue and wouldn't be able to reverse the charges until Monday. Then they said well the issue is I sent too much money and for my own security they were rejecting the money but it wouldn't be sent back to me until Monday.

I do not work and know Square, Inc. I don't know how Square, Inc has all my bank account information and continued to withdraw from my bank $175.15 three times. I call the bank to report fraud but this company continued to process to get the money from my account. I think this company is a fraud. They have the phone number but I can't talk to them because they request the code and I do not work with them so I do not have the code to provide to them. Please help to get this fraudulent company out of business so they can not scam anybody anymore. Thank you so much for your hep. They get $5000 from my credit card.

Holding up a soft opener for family and friends for my new nightclub. Since by MA law you can't give any alcohol for free, I must buy at full price all the beverage. I purchased the premium packed of 14k. The idiots canceled my account because I used my credit card. Well, that what I think because was no explanation and you just can't reach them. A good lawsuit against this cheap company will teach them a lesson. Not sure about CA, but in MA they definitely are breaking many laws. I refund the money back to my card and they are holding it. Do not use this awful company. They are the worse!!!

I sold 2 products to a gentlemen, using the term loosely, and he later charged us with fraud. I have his signature, and so does Square on the receipt, I checked his ID against his face, have his purchases in the ledger and still Square would not help. They don't have a contact phone number so you can discuss your rebuttal, and they tell you to go to a square.com/code to get a code so you can talk with an agent, surprised there is no such place when you get to site, and so you spend hours trying to get help to no avail.

These people are horrible. They have manual card entry right on their dashboard then when a customer does a chargeback they blame YOU and say you should have bought their card reader. Absolutely no help. They double charge you their fee in this case.

I am an attorney who provided Square an alternative for payment and a benefit to my clients who wish to pay their legal fees. I may use Square once a month. I just received a notice saying that my account was deactivated because I was cash advancing. I tried calling in and the system said my account was deactivated and hung up the phone. I then tried texting and finally got a very vague response about cash advancing. I responded with a very polite email stating that payment of attorney fees is not a cash advance. I received a response that they understand how frustrating this can be but the decision is final.

I needed to send some money to my son and went to the Google Play Store and download the "Cash App". The few reviews posted at first glance were positive. So I downloaded the app and tried to send the money. I sent money 3 times and he only received one of them so the other 2 transactions are MIA!!! Tried to get a telephone number, customer support, something, someone to try and help me resolve this issue but I was only able to get an email address!!!

Sent money through the cash app. The money never made it to the recipient. For a week now I have been attempting to have this matter resolved but to no avail. Everything through them is done by email through virtual assistants. What a miserable ordeal. Have followed every instruction by them on numerous occasions.

So one of my friends asked me to use cash app to send them money so I downloaded and sent them some. Well the next time I used the app somebody had a similar name as my friend and the money went to someone else. I requested the money back like the app said but the person declined my request and ran off with my money. The app doesn't help you get your money back at all they want you to search for their customer service number and once found they have reps that don't speak good English and give you the runaround. I say do not use them I highly suggest using Zelle. It's secured and easy and no fee.

Square put me out of business, let me say that again, SQUARE PUT ME OUT OF BUSINESS. My first transaction of $2,000 with a new customer (worked months to get) that I try to deposit goes under review, I provide all documents they requested to them (INCLUDING MY DRIVER'S LICENSE WITH PHOTO) and receive no responses to my emails or community posts. Then I notice they have blocked me (see screenshot) from reading any related topics in their community posts. Over a day later, (I've lost a customer and countless other reputation based sales that would have come from this) and my funds are still frozen.

It has been a nightmare trying to get an invoice paid to one of your merchants. I have tried 5 times with my Amex. I have spoken to 5 different Amex reps who assure me they've approved the charge. Square was holding the 2nd charge the entire weekend only to cancel it Monday. I tried again, and the same thing happens. Amex said again it went through. They actually waited on the line to make sure they approve it real-time. I know it didn’t go through because I typically receive an email with receipt from Square immediately.

I've had cash app close to 2 years, no issues til 6/15/18. Made purchase online and merchant rejected. They don't take prepaid debit. The funds still came out of my cash app card. Merchant refunded money some day and emailed me transaction slip. Called number on card of had to email. There other bogus numbers online too... including Square support. I got cursed out for acting for MY money... Then told I had to pay additional 100.00 and they will then refund all my money plus inconvenience so they pay 250.00... Then more lies. Their posting system was down but they want me to send them more money. Only 2 more lies left now...

Recently, someone I did not know accidentally sent me money through the Square Cash App. They immediately sent a charge request to me for the same amount, which is a common occurrence on money transfer apps. Just to protect myself, I waited until the money they accidentally sent to me posted to my bank account. Once the money posted, I fulfilled the user's charge request. Should be all good, right?

What a mess. Had a sales exhibition on May 18th in Los Angeles, with over customers attending at a five star hotel in the city. We did a tremendous volume of credit card and check sales. Every card was present on site, and personally signed for by the customers collecting their items. No chargebacks, no returns, no refunds. Square is holding $61K of my money, refusing to provide a name for a POC that I can communicate with, and unwilling to explain the reason as to why my money is held. This is an absolute joke. I have vendors that need to be reimbursed and other expenses that need to be addressed with these funds.

They withhold 9k with no reason. I can't provide the services to my client who is going to sue me. Please help!! It is a huge amount and I may lose my business. Is there any lawyer that could help me to sue them for everything they have before I lose everything I have. IF THERE IS SOMEONE THAT HAS PROCEED WITH LAWSUIT PLEASE SEND ME AN EMAIL.

Please do not get them if you do not want a very unnecessary heartache as a merchant. Everyone is under suspicion if the amount of your entry does not reflect your usual deposits. I have been processing with Square for almost 3 years and receiving phone orders from the customer in question for over two years. All of a sudden my whole deposit was held and a verification letter had to be submitted. There was no phone call made to me as a courtesy like my bank would have done to resolve the suspicion immediately. They held the $1775 in question along with the other 2 deposits not in question for that day telling me that my account was up for review like I had stolen a credit card. And the form required was very invasive questioning me as to how I knew the Client etc. What does that have to do with the legitimacy of the purchase.

Square is by far the worst processing company I have ever dealt with. Their rates are over a point and a half higher than the next guy and their customer service is absolutely terrible. They had me switch from my Wells Fargo processing then canceled my account holding almost $6,000 in charges for 90 days because they said my account seemed fishy!! WTF. Absolute joke of a company!!! Will just go back to my Wells Fargo account who I have processed with at a lower rate for over 6 years. 1 star Square 1 star!!

My checking account was billed from people in California. They billed my checking account 5 Times. I don't use THIS company, I am not a business owner or customer of these people. They took the last few dollars I had in my checking account, I am retired and on a fixed income. I tried calling the 855-700-6000 number to have the recorded message tell me to put in a customer or business code in order to talk with someone. I got on the website, the HOW can I Help just brings up troubleshooting and how to do things. It says you have to sign in to get help. So you cannot get help or talk with anyone unless you have an account with them. I don't have one, BECAUSE I don't use them.

I have been using Square for a few years with not many troubles other than an inability to speak to a real customer service rep, and a frequent glitch in the app that prevents/slows/requires reboot while trying to use the instant deposit feature. The fees Square charges for both regular use and instant deposit were something I felt were worthwhile as long as the transactions and deposits were seamless. At some point, Square began to offer me lines of credit that could be paid back in small amounts with each swipe, which I found helpful to assist in growing my business. I ignored the interest fees and took them up on it three separate times and it became a nice way to manage some of the larger ticket expenses without pulling it from other areas of my small ebbing and flowing business.

I have been using another POS for my restaurant for over 20 years and decided to try the Square Up POS. Big mistake on my part. Not only is it very limited as compared to what I was using they charge you 5 dollars per month per employee to access the POS. They have a 30 day trial but now I have had the system over the 30 days so no return and now I am stuck.

I have read several of these comments and I agree with most of them. In the beginning I was excited about this app. It was fast, efficient, and the easiest app to use when transferring or receiving funds. I even referred several friends because of the convenience that I initially had with this app. Then I guess the saying "it sounds too good to be true" really showed its ugly head. It has gone on three weeks and I still haven't received some funds a friend sent me using the cash app. It was requested 4/11/18 and was taken out of his account the very next day 4/12/18. However, the funds are still not in my account to this day. As others have stated their only form of communication is through email and they have constantly copied and pasted the same correspondence putting my bank at fault for not receiving the funds.

Returned merchandise at the Point of Sale after I used my Square Visa Debit to purchase merchandise originally. Issued a refund receipt via the merchant. Almost two-months later and the transaction was immediately acknowledged by Square Cash and to date there have been no e-mails returned or attempts to reach me via telephone to resolve the SIMPLE issue. The e-mails that I receive are cat and mouse, pass the ball, swearing someone will call me back or asking me to submit yet another ticket because the last one couldn't be located. There is no way to simply call customer service which should be a HUGE RED FLAG that this company is a HUGE FRAUD!!!

I have been using Square for about a year and a half and have just noticed they have been holding my funds for months at a time... I didn't notice until I had almost 20k deposited and when I looked into it, it was a transaction on Jan 2nd... Now April 9th!! Now looking to alternative solutions and cancelling this ** company!

Square has been fantastic for my business! I only use them when I go to market stalls but it has been a lifesaver. There was one point at which my reader wasn't working properly, but I let Square know and they arranged for a brand new one to be sent out to me asap. Fantastic company and great customer support!

Dear Business Owners and Other people who need to resort to merchant services!!! Please, please avoid using this company. I have never seen such a boldly designed and what's more so boldly implemented SCAM scheme on people who bring business/money to company like SQUARE. People standing behind these illegal activity are just using your money for their dirty deeds. My story looks exactly like 100 of others you can read here. They kissed my ** first, let a couple of transactions go through, then came up with "deactivation" of my company account with money pended for unknown reason and uncertain time. We should stop it!!! Let's create a group of people who got affected by their criminal activity and take this case into a legal field. Please, feel free to contact me at **. It is time to stop this criminal activity!!!

I periodically find that I need to take credit card payments from clients. I registered with Square; account was verified and I verified with them that I could make 2 X 900.00 charges. In fact their representative assisted me with this first charge as I was unfamiliar with the set-up. This was end of March, 2018. They processed the charges then, the hurdles began: where do you get your customers; where do you advertise; send us a copy of invoice. I provided as much as possible. Including a copy of the authorization for charges from the client. For two days I kept in touch - as I had a code then - to make sure I was providing whatever they needed and that all is well; but, was told 'Your account is under review." Surprised of course. Then, account was 'deactivated.' So, cannot get that 'code' to speak to a live person.

I have been with Square for over 2 years now and have done many transactions through swipe, online purchase and invoice. Every payment method has worked perfectly and money was in my bank account within 24hrs of the purchase sometimes the same day. These complaints below seem like they did not verify their business or show proof they are a registered business which does look shady and seem like you're trying to commit fraud. I have not once ever had a problem with payments and know of 8 other companies that have all used Square successfully since they started that is why I chose them.

I’m a Tax Preparer. My out of state client paid me via the cash app. Transaction was then canceled “For My Protection.” E-mailed their so-called customer service (NO Live representatives). Didn’t get ANY confirmation of receipt, we’ll get back to you within 24... NOTHING. Client has not had money returned back to them either. I will be DILIGENTLY following up on this! WILL NO LONGER USE OR REFER THEM!

This company is strange. They clearly rob people of their money but nothing ever happens to them. The CEO Jack Dorsey also owns Twitter. It's weird because Bank Of America has never cancelled my account and kept the money. You would think there is a law that requires financial companies to approve companies before taking their money. Not Square. You sign up, they accept you, you deposit the money. Then Square says you broke their terms and keeps the money. Kinda weird if you ask me.

Square Cash. Please, Please customers do not using this App. I see a lot people losing money on that; and I'm the one. If you contact them a lot they don't answer your question ever. My account is rack and I don't know how they can take off my debit card and put one is not mine. Since December I trying contact them but they just send a bunch email with the same question and a bunch customer services different replying your email. Now I have to close my bank account because now show up Uber $80, movie 14.99, request money $100 etc... Bad, bad everything.

My monies were mistakenly sent to another bank and the bank simply was requesting a Letter of Indemnity. They refused to assist. All the money that I earned from my small business is gone. Customer service is non-existent. You will not get support. They require you to obtain a customer number to be able to call in. They are not able to give names or emails of managers. Square will not assist you and I'm pretty sure their practices are borderline illegal. The expectations of response is not reasonable. It took them 3 days to get a document for me to sign. They will happily collect fees on your transactions, but will disregard you when you need help.

I open an account with Square, however never used the card. About 3 weeks ago, started getting emails from them about refunds and a dispute with my acct. Someone has been using my Square acct., they deposited money into my bank acct. I login into the Square acct. and saw transactions up to $85 dollars. I contacted them a few times, thru emails, phone and social media. Someone addressed me on Twitter, they told me someone would contact me but they never did. This company can give a damn about your personal information or acct. been hacked.

They will basically let anyone steal your money. My account was hacked and there is no way to get ahold of them. I have used the only possible contact info they provide via email and no response at all. NEVER trust your money or financial information with these people. TERRIBLE SCAM COMPANY.

Holding my payroll money. I open the account with Square. Linked my bank and they said I was good to go. So I log in to pay a contractor and was doing it by direct deposit. Feb 23 I completed the payroll. Feb 26 the money was taken out of my business bank account. Feb 27 they deactivated my account and said it cannot be reactivated. Also that I need to pay the contractor by writing a check. Which I cannot do because they took the funds from my account. Feb 28 I emailed them since they will not give me a customer code to talk to a live person.

Square, accepted and approved a payment for $25000. They removed fees and held the rest, Never released it. Research proved no problem with the American Express Card it had been run on. The money was quickly paid by them. Several phone calls revealed no answer from Square. Square reported that "we can do a review any time we like within the first two years". After the review, Square said they had found no problems, I had submitted every document that they asked for and also submitted copies of the ID from the customer. I asked them when I could expect them to release my funds and the reply was that they were not ever going to. They said "you have to refund the money". I replied that "I do not have the money, you have it held".

I order the Square stand twice, paid for it, returned the items and after 90 days of waiting they are not giving my money back, all the consultants have no experience running the Square software, after 20 years of business this is the worst company I have work with. The transactions and all the set up was a horrible experience. Thanks for taking my money SQUARE.

I called prior to charging $50,000.00 and $30,000.00 charges and was advised it wouldn't be a problem. After running the card I then had to submit bank statements and government docs which was fine, then they asked me to provide contracts I do not have or require and it's been 3 days and I still do not have my funds.

I will keep it brief but everything you read about Square is TRUE, opened my account on Monday, processed a card on Wednesday and got an email saying my account was under "review" for the $3.5k transaction on Wednesday. Called numerous times asking what the deal was and same response, "it's up for review". The next day I get the same email as many of these people received, "we are deactivating your account". I literally made one transaction and was told they were going to hold my money for 90 days!!!! What? Is this legal in America?? To hold money that's not yours for no documented reason?? Stay away from these crooks, there's literally thousands of bad reviews on the internet about these crooks and what's really telling to me is they are not that old of a company, '09 I believe and to have thousands of bad reviews is very telling. Please let as many people you know about these people and their "ethics", or lack of.

Been with these company for 4 years because we do maybe 20-30 transactions throughout a year, agree to pay higher percentage because we don’t do much credit card processing. After 4 years plus they would hold our money without notice and requested our invoice and government information to our business after been with them for 4 years, they don’t even sent you email notice prior. These is garbage if you expect reliable and customer service company, you will not get these, forget Square. I’m going to get me someone reliable and A+ customer service. I had excellent service with Chase Merchant thru my other business. I might as well go to them.

I have been with Square for many years and my business charge sales are high. If you use them or use the Square store they give you NO protection from chargebacks. They just ripped me off for $1100. They do not verify shipping addresses and will give you no help for a chargeback. The customer service is very rude and will do nothing to help you fight the chargeback. Do not use Square!!!

First I'll state that I overlooked that they don't allow direct marketing companies. Our company/compensation plan is fully backed by a law firm and compliant with the FTC. So, we broke their policy in this area and apparently they get to hold $24,000 for 90 days. Because our account processing was deactivated that makes us no longer a customer and we are unable to reach someone by phone, even though they hold over $24,000 of our money. This company is the essence of garbage... I would steer clear of this company entirely out of principle of not supporting crappy companies.

We signed up for Square about 4 years ago and processed a few transactions per year. We changed our email address and no longer use the one they had on file. We took a credit card payment on 2/8/18 and discovered today 2/14/18 that they are "holding" our payment for a "verification form". When I managed to contact them I was informed that our account was "suspended" until they received a completed verification form. We had no knowledge of this new requirement as we did not get the email requesting it. When I pressed about the form and what information was needed, I was told there is a "government form" they require, plus some info about our business and three months bank statements. First of all, I don't give anyone my bank statements. They are not loaning us money or prepaying us for pending payments, so we feel it is none of their business what our bank statements say.

They canceled a transaction, and their system says it was refunded to my bank, but my account was never credited. I have no way to contact them except through the support link, which they do not respond to. There is no customer service. All I want is my money, so I can pay my rent.

I own and operate a multi level Media Corporation and used Square a few times then they "Deactivated" my account for absolutely NO REASON! Then when I look for a customer service # on the site... there isn't one! So I Googled it and when I called got a recorded message that said I need a "CODE" to talk with someone and to go back to their website to get a "CODE". So when I did, an error code pops up that says, "Your account is not eligible for a contact code!" So in other words they simply don't want to talk! This is frustrating as I didn't discover this until I went to bill a customer for shipping costs of an item. There isn't room in this market for a credit card processor that embarrasses its customers! This is simply a sad company with poor business morals and practices.

In November 2017 I opened a Square, Inc. card processing account for my business. Everything went fine setting up the account then on November 7, 2017 I got a e-mailed message from Square, Inc. "Your processing account was deactivated and your funds are on hold until February 5, 2018." Well, February 6, 2018 Square, Inc. did not send my money. They did a 01. deposit transfer in and out my linked bank account -- still holding the funds.

I was with Square for only a day and after making 5 sales = $3,000 Square deactivated my account for no reason! I've sent numerous emails and have not heard anything from anyone for almost a week! After reading 100s of reviews with consumers experiencing the same problem it is time for a class action lawsuit!!!

HORRIBLE! Good luck trying to talk to someone over the phone. Absolutely a nightmare! After a few uses (all within two days) they deactivated my account and are STILL holding almost $1k of my money!!! I also NEVER received the card reader in the mail and in order to speak to someone over the phone you MUST request a "code" from your account, but I can't since they deactivated my account with absolutely NO reason why nor was I informed in advance. I have only been with them for less than a month and would tell everyone else to RUN!!! I am also still waiting for them to reply to my numerous emails! If you're selling things, try Amazon Pay, but if you're using it as a payment company, I have no recommendations.

I got an email from square stating: "We're sorry to inform you that we are deactivating your account. We reviewed your account and found a persistent pattern of transactions generally associated with high-risk activity. We regret that, starting today, you will no longer be able to process transactions using Square." I totally ignored it. It came from a funny email address. I have never had fraudulent activities in the 6+ years that I have been with them. I own the chip reader & never had a complaint from a customer about a charge. I thought to myself Square would never just close down an account without prior warning. They know we use these systems to run our businesses.

Being a small COMPANY this hurt my business and me and my family (we had to STAY on the road over the holidays).

I have short rental on Booking.com, and I use Square to charge guests credit card. I’ve only use Square for 6 months. I had three disputes. Total amount of around $2300 have been withdrawal by Square. As guest claimed it’s unknown charge. And first dispute was directly debited from my account without any notice. (I noticed until the second dispute happened.) Which means guests stayed at my place for free. All the time, effort and money that I invest in my business are totally wasted. Second and thirdly one happened with the same situation. I‘ve been contacted with Square, but they was not helpful at all, I feels like I have been robbed brutally. The way they deal with the case is very passive. It feels like if the guest’s bank would like to charge the money for any ridiculous reason, they would support it. If you don’t want to be robbed please don’t choose Square. If you did, then It would be beginning of troublesome and annoying.

I have been receiving notices from Square Australia seeking recovery of $ 599.00 in funds for a disputed, transaction done a month early. They took back my money immediately like a owner without my approval. Imagine every one can claim for stupid reason the money back, so you don't own the money earn, still waiting after 80 days to get my money back.

Customer purchased/paid for my product back in October 2013. Their overseas bank is now requesting a reimbursement (Jan 2018). I even called the customer and they replied they never spoke with their bank and they don't know this was going on. Rogue bank in my opinion. I supplied Square evidence of the product purchased and the delivery notice from UPS. Square took one day after I sent in details and is attempting to pull funds. Square did not even have the decency to call or email me with their investigation findings. They state in their information that they will investigate. So, with that said, this is unsatisfactory for a credit card company to side with an overseas bank to pull a reimbursement of over $1,900.00 for a custom product that was sold and delivered. Worse, they don't even provide a reason nor back up their loyal customer. DON'T USE SQUARE! They won't be your back! Instead, they will stick it to you in your back!

So I took a payment just fine. I was awaiting the deposit and it never came. Received an email that my deposits were suspended. Had to issue an refund. Luckily the customer understood and was willing to pay in cash as an alternate form of payment. So I jumped through all their hoops, provided all the requested documentation, etc. Received an email. All was back to normal. Took another payment today and now my account is deactivated. (A $3200 payment to boot), now I have to wait at least 90 days for it to be released!! This is BS.

I have a chargeback, not valid, in addition another deposit that Square decided to hold for a minimum of 90 days. They informed me through email, that the funds were going to be held. Told me to send them (Square), which bounced back from a no reply email. This company is unethical, and can't be trusted. I wonder how they have an A rating on BBB?? BBB might be another entity in collusion (taking money) to show a favorable rating? Deal with Square and you will find out soon enough, they are a Scam and can't be trusted. They are holding $1291.00 of mine, until who knows when. What is my recourse? File suit, any suggestion?

The absolute worst experience ever, these people have ice in their veins. Shut us down in the middle of a Saturday for reasons that make zero sense. No notice, an email in the middle of the day saying, "You're done."

I do not recommend the service to anyone especially if you need access to funds right away or a drop shipper. After taking three payments successfully Square Up decides to deactivate my account and hold funds for ninety days just before they were to be deposited into my account. I had to refund each of my three sales and further deactivate my account because of an action I find unethical and damaging to my business.

I have been taking point of sale payments for about 2 months and everything was going fine until I got a new android phone, and the Square app became restricted and would not allow me to make any changes in the settings, so I tried getting help from customer support. I had an event and took in $500 of point of sale payments even though the Square app said I had restricted privileges, and I continued taking payments as usual on this Saturday because there is no Square support available on weekends.

A woman I help get her Square set up so that I could send her payments who other than does work for me I have no connection. No shared anything. They accused her of being out of compliance for section 35 of their payment terms...all lies. Sad.

My husband opened an account with them. There was a dispute, it was in his favor. They are holding 2,500 dollars of his money. I will do everything in my power to crush their little scam business. I will go to every site NBC 5 and ruin them. Some people you do not mess with and think you're going to get away with it. BEWARE. They are a bunch of crooks! I have contacted nbc 5 and they have responded. And you can do the same.

We are small business. We signed up for Square. ALL of our customers allowed us to charge their credit card. No problems nor complaints from our clients!! Square HAS KEPT THEIR MONEY on hold all of a sudden, cancelled our account. They have not refunded the customer their money and have not explained why the account is cancelled. More importantly they have kept our clients' money!!! Our situation is the same as Gary from GA who posted Dec 15th 2017. Does Square think that because we are a small business we are helpless? Our clients think that they have paid us, their credit cards have been charges, they are paying interest, the only entity that has money is Square, not the client. Not us. Square makes itself unavailable for contact once they have closed the account. It is impossible to speak to a real person to find out what is going on. This is illegal.

Used them as my credit card processor, had no problems with them. For a few years things went well, although I use them sparingly. The last transaction a fairly large one for me, they are holding my money, my client has no problems with transaction going through. I am small and I need my money to pay suppliers, they are getting me in a bind. No way to call them. Email is very slow to no response. Use caution with Square.

I have been working with customer service for a week or so. My device worked with the card reader for months. Now it isn't. First they tell me my device is compatible then they tell me it isn't. I'm supposed to go buy a new device that works with the reader. Sorry, nope. They changed something that made my stuff stop working so now I'm going to switch to another provider. Was great while it lasted.

We were looking for a simple way of processing our credit card charges and someone mentioned Square had a very easy to use desktop application that worked well for "card not present" type charges. It is an easy to use format, unfortunately, it's what happens next that is really just beyond belief. My company has been in business for over 35 years and sells nearly exclusively to the wholesale trade. Our customers are known to us, so it is extremely rare for us to have a chargeback or any issues at all with the charges we process.

I sent $$ to my son, but I used an old number. Someone new has that number now and they happily claimed my cash without any trouble. Customer service recommends that I ask the lucky recipient to please give it back. Beware! A wrong number could cost you, and Square Cash will take no action to help!

My daughter and I just started using cash (Square). We have sent each other money a few times. However, this time $400 was sent to me and it says that I need to verify information to receive my money. I put ALL my information in (name, full social, date of birth) and then it says they need a picture of my driver's license to move forward. With hesitation and frustration, I attempted to scan my driver's license. I allowed it to take a picture of the front of my DL then it says to scan the back.

Like almost everything, they started very well... now it's a very bad company. I have an animal rental company for parties. One of my clients, after I made the event, reported that he had not done the event. We provide all the documents that certified the realization of the party. Square, withdrew the funds from my business account and informed me that they were in hold (the funds were withdrawn). After two months I was informed that the customer's bank had given the reason to his client and therefore my company lost the complaint. They're really nothing professional. I will cancel the account.

I've had a Square reader for many, many years... Since they first came out, I'd imagine. I don't have access to the e-mail address they have on file as I don't use it too often and have never had trouble with anything. I realized a few days ago that I haven't received my deposits for some transactions in September, so I logged into the actual website versus the mobile app. They said my account wasn't verified (been using it for at least 6 years) and it tried to get me to link a debit card. I had no problem doing this, but when doing so, it said I would receive an e-mail link to verify. I had an old Excite e-mail that I started in 1996 and no longer had access to, so there was no way to verify.

I had Square for a few years now. I never had a problem with them. I randomly received a email saying my account has been deactivated because of I'm a high-risk and any funds in my account will be held for 90 days or longer. What's crazy is I hardly use Square and only use it's twice in November. Luckily I didn't have any money being process at the time. Customer service is no help. They just make you really run in circles.

I sell an innocuous health supplement - just ONE - I am a nascent company and unfortunately placed my trust in Square payments as an option to PayPal so my customers could pay smoothly online with credit cards. Out of the blue, Square deactivated my account - for no reason - and even worse, there was NO WAY to contact them except via email and expect a response back in "1 to 3 days." They insist on a "customer code" that you must get from the website in order to have what seems to be a privilege to talk to them on the phone. But because my account was "permanently deactivated", I was not even eligible for a code, and so shoved to the email only contact category. WOW. Talk about being screwed, and with my business and money.

My company has mobile reps who do about $1k a day in sales and require a mobile reader for card transactions. While Square is easy to setup and use, the company is impossible to deal with if there's a problem. Why was my account canceled after just 9 days? I'll probably never know because the only way to contact a person is to log in and get a code, but when your account has been canceled there's no way to log in. Email can take days/weeks due to Square's epically horrible customer service. This isn't the year 2000 -- as I have quickly learned, there are other mobile solutions that actually want your business. Clearly Square does not.

I used to rave about Square as I thought that they were the wave of the future and recommended them to so many people. However, suddenly my account is frozen, funds not deposited and I can't get in touch with anyone for days. Since, they don't have a phone number that works, or you can't call without a code, or can't call at all based on your account. I finally find a number and the girl doesn't know anything. I have to call back as they are on West Coast Time and a billion dollar company does not have 24 hour customer service so I have to wait until 1 PM to call again on the East Coast. Something changed on the dashboard and demanded a debit card to go with my account. I filled out the information and thank goodness took a screenshot since this information has now disappeared from their system.

I have used Square for years with absolutely zero problems. I never received not even one chargeback. All of a sudden, they send me an e-mail telling me they are terminating my account effective immediately due to "Transactions associated with high-risk activity." This couldn't be further from the truth. I run an I.T. consulting firm and my clients rely on me for sound I.T. advice and solutions. I keep my clients happy and have never once had a problem. This company will leave you in a lurch at a moment's notice without warning. I now process through another company who has no problem with us being an I.T. consulting firm.

After receiving a payment from a customer, and waiting for 7 days for money to be transferred to my bank account which never happened, I called customer service and it took me 2.5 hours of waiting time to get to someone on the joke only to tell me that my bank information wasn’t active even though I’ve received payments before and had no issues. I was told that I had to set up my bank account again and it was going to take 5-7 days and then they can attempt to transfer the money again. No one contacted me or sent an email or anything to notify me that there was no bank information on my account anymore. It led to me having to refund the money and lose a customer because we were not able to perform the work needed when contracted to do so. When I was on the phone with Antoinette she was completely useless and offered no help whatsoever.

I made a purchase for a friend using my credit card, the vendor used Square. Now every time I use a vendor that uses Square with that credit card Square sends a receipt to my friend! It isn't anyone's business where I shop or what I buy. Plus why does Square have my credit card information stored!!!

My first transaction went fine. The second one Square asked questions for verification. I sent all the documents they requested. Next day I got a letter say my account is denied and my funds are being held... I was looking for a PayPal alternative. Square was recommended from a few different sites. They are definitely not a alternative. Guess I'll start searching again.

When my husband & I purchased new cell phones 2 days ago, he could not transfer his old Square account onto his new phone, so he created a new account. He selected a new account through Google Gmail along with a new password. Then he made a very small credit card transaction with 2 different credit cards to make sure the system was making the correct deposits into our linked checking account.

Same as everyone else on here. We run a legitimate business and have a web design and development company helping people with online advertising and creating an online presence. We consistently do between 1000 - 5000 per day in revenue and all of sudden Square decided to shut our account down and hold funds. It's crazy and working with this company will bankrupt you or put you out of business. We should all get an attorney and start a class action lawsuit for damages that this company has caused. Against the American business owner. They apparently process $37 Billion per year. That has to be a good settlement for some lawyer and the rest of the business owners. Honestly more disappointed and heartbroken than anything. Being a business owner is hard enough but getting screwed by this company is just icing on the cake. I hope someone sues them for the damages they have caused.

Made the mistake of giving my credit card number to a health care provider in NY who, for reasons I am not capable of understanding, uses "Square" or "Square Up" or whoever they really are for processing. The worst. And once they have your credit card number, they "save" it and you can't get it out of their files, so may need to do what it now seems I may have to do -- contact your issuer and have new card with new number issued. If you must give a credit card number to someone who processes through them, make sure it's a card with a very low $ limit.

Ripped me off $462 of my disability money. I sent two transactions which they told me went through successfully. Days went by neither account received their money. So I signed onto my Square account and they had deactivated my account for no reason and was told they are holding my money for 180 days. This money is my social security income I used to make a transaction!

Square is horrible. Deposited over 50k in total transactions then had 2 deposits same day from clients and get flagged. Sent in requested docs and got accused of fraud. They’re the fraudulent ones. Now they are holding my clients’ money and holding up job. Do not use them.

I accepted a payment through two transactions in the amount of $4675 via credit card for the first time ever with Square's payment services. While awaiting deposit, I was informed that "verification" was required. I submitted supporting documents, including a copy of my government issued ID, an invoice for the transaction, and linked my bank account during this process. I called Square's customer service line, and a young woman assured me that all of the info I had provided was plenty, She assured me that verification would be complete soon, and I would have my deposit from this credit card transaction. (Please be aware that I also incurred a fee of 3.5% of the total, plus 1% for a same day deposit.) After speaking to the woman, later in the day, I received an email from Square, stating that I had violated the Terms of Service, and my account would be deactivated.

Moronic customer service. Impossible to get answers. Funds went into space. Spent hours on the phone and emails trying to recover the $170 my son sent me. Horrible company. No ethics. No proper way to communicate. The Comcast of money transfers, they should be shut down.

I have been a Square account and I have been a client for 4 yrs. Today for the first time after charging a customer's credit card they held the 15K and did not deposit. Then they asked me to give the client's full name, address, zip, credit card, cvv number and provide 3 months bank statements and my corporate filing documents or they would not deposit the funds. When I called the help desk they would not discuss this issue unless I provided the above "validation" documents. I checked with my bank and they said this was highly inappropriate for them to request this information and it must be a scam. When I go online there is no way to get a person and now their site says it point of sale processes in North America are not available. They also say it will be 9-14 days before my clients’ money is processed back as a refund!!! This company is a complete SHAM!!!

I have about $1300.00 in my Square account for last 5 months and I asked him to issue me a check. The guy from customer service told me it may take up to 30 days. After 30 days no check. I tried calling them but my account is not eligible for phone contact. I sent numerous emails. The same guy is telling me the check was returned due to wrong address. I checked my address on my profile it is the correct address. I provided my new address via email and he is telling me that it will take another 30 days. If my first check was returned due to wrong address how long does it take for you to Mail it out again? Then I figured they never issued the check so I waited for 2 more weeks then I got an email from the same guy stating that my check is in the mail and I will be receiving it shortly.

I had used Square in the past to process credit and debit card transactions from my customers for good and services. The only good thing is taking a card and using your phone, after this it is a DEBACLE. I did a transaction for over $2500. Nowhere are you told there is a transaction limit. AND YES LIKE THE OTHER REVIEWER SAID THEY ARE A BUNCH OF MORONS! They don't have the most basic information. I ask them where does it say my transaction limit when I log in? This week I inquire about getting the $2500 limit raised and of course the MORON on the phone doesn't know and says someone will call me with the information.

Not sure if this is a fraud of just a bunch of morons - Used them for close to a year, then suddenly account got disabled, supposedly because it was violating their term - which is BS, it is 100% in compliance with all terms, just some highly educated support clown decided that it did not like my business. Pretty sure my money in the account is something I will only see after going through the courts and the money I paid for their credit card readers is most likely gone as well. All because of a single mother... reta... piece of useless ** that works in the "support" department of these crooked communist p. gs. AVOID THESE SCAMMERS AT ALL COST!!! They do with you whatever they want, don't even give you a number to call and complain. OUT OF BUSINESS is all they should be and dragged to court for their utterly pathetic practice.

As a business owner of just under 40 years, we are extremely disappointed with SQUARE for our merchant processing services. We switched to Square because of their claims of flat fee, dispute support (and payment if you lose), in November 2015, ease, etc. Of course, shortly after we switched to SQUARE, they raised their flat fee. They have limited hours to get a hold of them and you need a code each time you call. They usually don't pick up phone and you have to enter your code and wait for a call back. They have no hours after 6pm PST Monday-Friday and NO HOURS on weekends. There is no place to email from their website or portal. You can't review them on Yelp, Google, etc because for some reason they are hidden from those spots. After finding this option and reading all of the negative reviews, I realize I am not alone.