Square Reviews

Square cut my customer phone support when I suspected them to be a phishing inquiry. I found out someone had changed my phone number on their site. I never log into it. The entry had to be on their server. I have both emailed and snail mailed request to reinstate phone support. They refuse! I am now looking for another credit card processing company. DO NOT EXPECT HELP FROM THIS COMPANY! I own a computer repair company so I help several clients each week who have been hacked. Square did not understand my concerns at the questions they were asking to verify my account, they appeared to be phishing questions.

As a million dollar customer I can't believe they offer 0 customer service, especially during a fraud situation where it leaves our company in a difficult position with transacting business. Definitely switching to someone who appreciate our business.

We got Square for 1 week. After 10 to 15 time account being suspended and back on asking for proof of my company that's need open for 5 years with gross of 2.5m in sales the account got reopen now for the 10th time. Two days later they tried to pull out 3k from my account for some debt a comp has with a similar name as ours with different tax numbers but they took the money from us. We are disputing this with our bank.

Buyer beware. They will allow you to sign up in a breeze and run cards so easily. The next day, they will ask for an exorbitant amount of information. Then, they will cancel your account while you have numerous transactions pending in limbo for up to 90 days. You will lose trust and confidence from your customers and they keep growing. This company is a sham.

I tried to get a login issue resolved with Square and their response was completely inadequate. They asked me to send in a video of myself logging in and still failed to acknowledge there was a problem. So I decided I wanted nothing more to do with them. It is impossible to call them and to speak to a human being. I tried to return my POS equipment, admittedly 2 days over their 30 day return deadline, but the chatbot could only tell me their policy was 30 days. Period. I could not get a referral to a supervisor or an agent on the phone. Their equipment is sleek and their sales pitch seductive, but their customer support is among the worst I've ever encountered and the experience has driven me to toss their POS in the lake and go with a competitor. DO NOT BE SEDUCED BY SQUARE'S SLICK ADVERTISING. DEALING WITH THEM IS A NIGHTMARE.

When I first set up my company with Square everything worked smoothly and fine. But at some point they stopped depositing my customer's payments into my account. I’ve called several time and keep getting the run around. I’m being told my account is “Under Review”. I’m not sure what. That means but it’s been three months and they have over $100,000 of my money that they will not release to me. What am I supposed to do?

I believe Square's refusal to complete my sales transaction may have been racial profiling, and discriminatory against me. The customer was my father, who chose to give me a Christmas gift and support my business as an artist. The transaction was verified by his bank, Lloyd's Bank of UK. This was done before we did the sales transaction using Square. Lloyd's, one of the most reputable banks in England approved the transfer of funds, yet Square put me through 3 weeks of review, no opportunity to speak to anyone involved in the actual review, only to refuse me after seeing my passport photo and social media account.

I use the Square app for booking my clients and processing their cc. Over the years they keep finding new ways to nickel and dime my account for everything. Their customer service department is rude and hard to understand. It is a hassle to use them these days. Looking for a better way.

Our Square account was deactivated for no reason (all questions and information was provided). They deactivated it right after a sizeable invoice was paid on our account and are holding our funds for 90 days for no reason. I have called and called and begged them to at a minimum refund the payment to our client which would be no risk for them. They refuse to do anything for 90 days. They have taken our funds as an interest free loan. We are a small business and this is a significant amount of money. Trying to get ANY information from them is borderline impossible. They refuse to let me speak with a manager and they keep repeating a script. Do not do business with Square unless you are ok with them stealing your money for 90 days for no reason.

Square accepted payment from my customer, and let me make the original invoice without letting me know that they suspended deposits. So they accepted the deposit and then locked it up. So dissatisfied. What a terrible service. Will not use again, and will warn others about this.

I have been with they have changed for the worse. I've been with them for years but now suddenly they do not transfer my money into my bank. This is the third and last time I use them for they give the following claims each time I call:

We've been using Square for our store's online presence and payment handling since September of 2022. Today, without any explanation, they simply deactivated our account and are now holding whatever remains in our balance for 90 days. I've called and have been on the phone with their customer support who told me to reply to the email. That email is noreply@help-messaging.squareup.com... They've already charged us our subscriptions for the month of December which they are now making very difficult to be refunded. This has been a very big blow to our small business. This has essentially put us down for at least the entire month of December. I would recommend going literally anywhere else.

I have tried them 2 times both times as soon as I processed a charge. They refused to release the money, this time closed my account promising my funds would be released Nov 13, 2022. After multiple attempts to contact them, they have since blocked my number from getting a person. They said 3 days ago it was deposited to my account on file, still not there, nowhere to be found, no one to talk to.

This is hands down the worst company I have ever dealt with. My company has been having a serious ongoing financial mistake that happened with Square. Nobody will do anything about it. Every time we speak with a Rep, it's a different story, a different answer, or nobody knows what is going on. Their lack of communication is by far the worst part about them. It's been 4 months and we still do not have a resolution to our issue. No matter how many times we ask to speak with a supervisor, we get told that "They don't have supervisors" and there is no real person to transfer us to.

I use Square for my small business. Currently I have money in my Square account but it is not being transferred to my bank account. I have been calling them for months about this. I was told in September that my bank account has been verified; I have an email confirming this and telling me money would be deposited to my account. No such luck. Today when I called, I was told that my bank account is being verified and they will "reach out to me" in 24 hours. I cannot tell you how many times I have been told that but no one reaches out. Further, income from earlier in November has not been added to my Square account balance. I have tried to speak with a supervisor, but only get a general message with no option to leave a voice mail. Be careful using Square!

They collected my client's money from their credit cards and then refused to allow me to transfer it! I delivered sensitive info to them like my driver's license and bank statements all for them to come back and tell me they would transfer the funds in 90 days??? Then I refunded the money to my client to reinvoice through another service and Square deactivated my account. Stay Away!!! PayPal business costs more for transactions, but they're so much better to work with.

Square keeps putting my money on hold every time I take a payment daily. I have a auto repair shop and customer pays deposit so I can order their parts then money gets put on hold and I can't order parts. Their customer support sucks!!! Your money is basically stolen and you can't do anything about it!!!

I made a mistake of choosing Square from my travel agency. When I opened the account they opened without any problem. As my business grew, customers started rolling in, my demand to use square for payment solution for travelers paying with credit card grew. In the middle of the transaction, Square deactivated my account flagging it high risk. Now keep in mind I collect credit card copies, ID's and travelers sign credit card authorization forms, but still SQ decided to cancel my account. I lost customers as the fares change because I had to refund the money to their card and requested them to pay me by other means. anyone would get upset and it is Squares' fault and I swear this is the worst company to ever deal with. STAY AWAY.

Customer service is pretty much nonexistent, won’t tell me why they are holding my funds for 90 days even after explaining I really need access to my funds. Would not recommend ever using them for anything.

After years of being a Square Customer in both our companies, we received notice that our square account had been suspended due "suspicious activity." We suspect it was due to our hosting our HUGE annual fundraising gala the weekend prior (which we host EVERY year) and having processed many additional donations due to the success of our event. Regardless, this shut our business down!

I wanted to let others know the awful experience I am having with Square. I am a small business and want to take credit card payments. I have been trying to set up the Square account since August and it is now November. I have verified all of my information, including my bank and it will take payments but still will not transfer the funds. I have had multiple phone calls and have been treated as if I don't have two brain cells to rub together, very condescending. Am looking into other alternatives. Not worth the time or energy.

DO NOT USE SQUARE. I have had nothing but trouble with this company. First they deactivated my account for no reason, then held my money and would not pay it out for 90 days. It is well passed the 90 days and still have not received my funds. Also when you try to call the customer service line to find out why your account was deactivated or why your funds are withheld they do not take your calls. I had to block my number in order to get someone from customer support on the line who STILL would not pay my funds, and could not give me an ETA. I had to issue a refund for a customer 90 days after their payment, and the customer has not received the refund and it has been 3 weeks. This is horrible please do yourself a favor and do not use square.

I processed a customer's credit card payment on Tuesday 9/20/2022. The payment immediately from AMEX. After hours on the phone with Square, I have yet to be able to have the funds transferred. It is not 9/27/2022 and the payment still is not able to be transferred. I called Square to verify the payment on 9/20/2022 and went through the verification process and I was assured it would clear in 2 days. Then I called back on 9/26/2022 and had a very long conversation and was assured an email and call back and funds would be transferred in 12 hours, I got nothing!

I got hacked. Zero customer service. Never got a phone call back once. Called at least 9 times after I finally found a number. They would only refund part of my money because they don't refund anything stolen older than 30 days. I'm out over $500! Hacker changed my email, added their phone number to my acct and opened a Square card and used the bank acct info to spend all my $. I found all this out myself and closed the square card myself. Square literally did nothing to help me!

I had several transactions that were marked as ‘Processed’ on the Square app but did not show up later in the reports or transaction history. Square had no way of tracing the transactions and my money is gone.

Terrible experience. Held a customer's payment. I've been using them for years. No customer service will hold your money anytime and for as long as they feel like it. This really screwed up my small business!

I have been a customer of Weebly when I first built my business website, and then sadly they were bought out by Square. I don't have a lot of transactions, but my funds are always available after a transaction, and I sometimes get large amount transactions. This morning I had a payment from a customer that I had to manually key in their transaction and a couple of times their bank declined the transaction because of protecting them. Understandable, and after the third time the transaction went through.

I’ve been using Square for my small business for a couple of years now with no issues… until my account was hacked. The hacker not only changed my email, phone number, and bank information.. but they charged $200 to themselves and are now trying to “dispute” that I stole this money from them. They even changed the bank account info back to mine so that the money was taken from them originally and now will come from ME in the dispute. I have tried and tried to get Square to help me and challenge this dispute but when I call Customer Support I am told by a robot that “Square can no longer help or support my business due to fraudulent activity.” THAT IS WHY I NEED HELP! Emailing them is no better, as a robot responds telling you to just change your password. Extremely frustrated by the support system behind innocent victims of fraud. This is going to ruin my business if I don’t have the ability to speak to a real human.

I create an Business account to facilitate to my customers the way they paid for their services. I took 1 invoice payment and the account was deactivated. Now Square does have the money that my customer paid and they are holding it for 90 days. This is completely unfair and very disappointed. I need my money and they just told me to wait the 90 days just like that.

I run a family business and we had 4 purchases that were all fraudulent for a total of almost $1800. Square notified us on 3 of the disputed weeks later after our camera footage had expired and we couldn't do anything about it. The card was present and signed for 3 times by the same person but square did nothing to help and the bank (which square won't tell us what bank or any customer info) sided with the thief. As a small business owner, this was a ridiculous process. Are we supposed to card every person now? We have used square for years processing tons of sales. You would think they would be a better company. I do not recommend using square. There are better companies with lower rates out there. Thanks for nothing!

Holds your money whenever they want at the most inconveniencing time!! Been with them 5 years and wouldn’t recommend especially since if you can control talking to anyone that holds your money. Done with Square.

They froze my account due to so-called suspicious activity, which meant that I could not transfer money nor use my debit card, nor accept payments. For them to freeze a business acct and not offer a way to immediately rectify the situation to the owner is beyond me. They in fact completely disable a company to be able to do business, but they call it protecting the business. How is it protecting the business If you are completely taking away their ability to conduct business?

First sale on my website & they halted all my brick and mortar business transfers to "verify" my account. Asked me to perform tasks that are literally impossible. Online customer service useless. They only tell you to call in & wait for hours. Haven't fixed it days later. Data glitches, expensive equipment. And never link your Etsy. Etsy will take a cut of EVERY transaction on Square, no matter if it's an Etsy sale or not. GO WITH YOUR BANK, no matter how much more it costs! Square is not worth the hassle. I deeply regret this choice.

We use Square before Covid and had no problems. Then we had a check bounce. We found out square hadn't deposited since May. It's now July. We called they said because we hadn't used it. Well we didn't have business, we provide Corporate event services. Well of course we didn't. It was Covid. So we had to change passwords, verify identity, told us it should be 1 to 2 days. Now we had never received any notice prior. Then 7 days passed. We called and they said it was still under review. Waited another week, called them and we had to change our password again and verify everything again. So now it's mid August and still no money. They have over 8000 dollars of my money.. This is the worst company. We have late fees and check fees.

Got a payment for almost 12000 and then they said they were going to put my account in review and hold the deposits to it, they sent me a questionnaire I did responded and sent all the documents they asked. Also linked my account to them so they can look at it and as an extra sent 3 months of bank statements, they said 2 days will be ready, it's been week and a half and nothing, they keep asking for the same questionnaire over and over, they said they escalated the problem. 2 times they said they haven't received the documents, I sent them to an email to 2 to the people who call me and they keep saying it'll be ready this afternoon and nothing happens, I don't know what to believe or what to do, meanwhile I need to pay for my customer's materials with my money because they have their money on hold. I never had this problems with Clover.

I did a back to back job for a customer. Everything went smoothly until it was time to use the Square app. Square is holding on to my money and refuse to release it. Me and my son worked hard for it and they are refusing to release funds. I wish I never used them.

I found out my account was deactivated during the busiest day of my business, Friday. No warning, no email, no customer service availability. Sent emails, messages and made phone calls without being able to reach anyone. Customer service is only available Monday through Friday 6am-6pm pacific time so If you are running a business during the weekend and need any support you are on your own. This practice is well known by many affected by it yet they are not held accountable for the loss of business and revenue. Someone has to stop this and protect the customers. There was no illegal activity on my account other than opening a savings with the 2 days before. If their system was not functioning properly deactivating an account without an explanation or warning is a very unconsidered practice affecting thousands of their customers.

I am a salon owner. I was excited to sign up with Square after bad experience with Booker. I read reviews here and can not relate to everyone who said that funds have been withheld. All our funds are transferred daily without delay, no problem. The issue I am having is that the customer service agents are not trained and are useless. I ended up hanging up on my last call because the agent had absolutely no clue what I was talking about… After 35 mins! Square system randomly books appointments which disrupts the business and we miss sales and the register randomly shuts down, the user interface is not intuitive. I am tired and I don’t have any more time to waste. Don’t sign up with them.

I've been a long time user of Square on my business and never call but when I've needed support they make it impossible to reach someone. Don't even bother the chat it's just as poorly set up. There are many alternatives like PayPal so If they don't step up their quality of support I can see why people would leave this poorly run business. Very frustrated, a business is only as good as their support when needed and this one on the few occasions has been very poor. I've waited till now to write this because I feel everyone deserves a chance but at this time I feel that is their regular way to function and in my opinion it's very poor.

Imagine having your business account locked because some random person tries logging into your account. Square doesn't notice or let you know, but you have 2-factor authentication and are secure from these hacking attempts. You call and then they decide to lock your account even though it is secured and remove all access to your invoices, funds, and ability to pay expenses for a week. That's what I'm dealing with.

Square is not good for small business. Or minorities. They took my money and won’t give it to me, after I sent in all the required documents. The smallest transaction gets put on a 90 day review so imagine having 10 transaction all being kept for 90 day review! I’m trying to make a living not be deceived by a company that’s supposed to be simple to use. I do not recommend to no one. They have a bunch of none English speaking people answering the phone that just read rebuttals. I learned that Venmo is safe and you will get your money.

Square has the ability to take the simplest transactions and make them so complicated that it becomes a nightmare. The customer service support team has no cross-functional training - they transfer you 4-5 times every call. I want to pay payroll through my bank account. Well then I have to go to payroll, then speak with business banking, then speak with the verification department, then speak to payroll again, then get transferred to the general queue and then get disconnected and start again. The user interface is average, there are lots of areas where it's not intuitive. They only have 3rd party verification, which means no one knows why verification works or doesn't work. Holds get put on your account randomly, restricting your ability to transfer money in and out. Several times I've had to explain to my employees why they haven't been paid yet. Square's payroll system is pretty bad.

Today, I've had one of my very worst customer service experiences. Square placed a hold on my checking account without warning or communication. All of my money is currently in this account, and I cannot access any of it. I thought the Square checking account would be a secure place to move funds from my direct deposit. Now, I cannot buy gas. If I had a life-threatening emergency, I would not have access to funds. I do not know how or when this will be resolved. I'm disappointed in the thoughtlessness of this company. I've never had a worse banking experience, and cannot recommend Square to anyone.

I have had horrible experience with Square. I need a copy of my sales report for 2021 and 2022. Someone finally emailed me from the Compliance Dept. and next thing I know they have deactivated my account. Why? Because I asked for a sales report. Who can you contact about these people? I contacted the BBB but haven’t heard back from them. Has anyone contacted a government agency or had any luck contacting anyone for help? I can not find anyone to Help….

I started a new company like 2 weeks ago. I purchase the Square to take payments. They said I could just use a Square debit card and that it would be mailed to me. I seriously did my FIRST transaction and then the took the payment and won't release it to me. Said they want 3 months of bank statements and all kinds of other personal information. I told them that's why I just wanted the debit card because I JUST STARTED the business, I don't even have 3 months of records! They stopped my debit card from working, won't let me add my personal bank account to transfer funds!

Scammers the lot of them. Total criminal to take down all of my personal information including passport, bank account, Medicare card and drivers license and abn and then reject my identity verification. When emailing customer service THERE IS NO SOLUTION FOR THIS. They have all of my information but I can’t use the terminal because the third party verification that they use they DO NOT HAVE CONTROL OVER L. Which makes my unfortunate one thousand times more likely to be shared in a data leak. I messaged customer service just to receive the same auto reply not only blaming me for typing errors but offering me no solution to my problem and the worst part is I have spent 3 days figuring that out. It’s cheap becuse it is a POS (not point of sale but piece of **)! Do not buy, total scam company.

I do personal training and Square holds your money randomly for no reason. Then out of nowhere they closed my account with 2,000 in it and said they will hold for 120 days to be safe when I never had issues with charge backs or anything. They scam you. Please do not use. They take your money and screw you over.

I want to file a complaint against Square. I have a small travel company located in Los Angeles. We have been using Square for over 6 years. When the pandemic hit, we had lots of consumer refund requests and we didn't have enough staff to process everything on time. There were some clients who decided to file a credit card dispute with their credit card company. I totally understand their decisions. Because the disputes went to Square, they decided to put a reserve on our account, which is 40% of all sales volume. I actually understood their decision as well because of the credit card disputes we had.

I would recommend if you're an online retail store do not use Square. They will hold 30% of your money without letting you know. I had this happened to me with my customer's order where they decided to keep 30% of the full order on reserved. I call them to ask them why did they do that and they had no reason why. They have poor customer service and I would not recommend them to any online store. I ask them to for my money back and I wanted to cancel my account with them and they refuse to give my money. They said to wait 120 days. So here we are, their only resolution is to refund my custom and charge him with another merchant. You know how ridiculous that sounds. Stay Away.

This company will block access to your money multiple times whenever they feel like it without any prior notice!!! They claim it's automatic and won't give you your money for days!!! They will leave you with ZERO dollars while they take their sweet time reviewing your account even though they've already done a full verification process when you sign up!!! WRONG WRONG WRONG!!! I'M CANCELLING THIS USELESS THIEVERY OF A COMPANY.

I have signed up for Square business banking everything is great as always when you start doing business, fast forward to 05/28 my family and I heading out of town stopped by to get cash out available balance is 5k a poor guy with a 2 yr old and a 4 yr old, I promised to take them out of town and buy my daughter a bicycle, the funds is available but I can't transfer the money, withdraw the money, first reason it's a server error, second reason they are looking into it, third it might take a day it's Saturday and it's a Holliday for the only obviously with our money, taking to someone forget about it, all you get is a robot, logged in again the funds are available and ready for use, try to use the card, the same cycle starts over and have been for 5 hours and my kids looking so much forward to it looking at their Dad and he is literally sitting duck helpless in a car 91 degree heat and I can't turn it off because of the kids,

I was locked out of my account on Friday. I went to my online portal to resolve the matter. It gave me an error message through the entire portal reset. I chatted online with support. They keep giving me the run-a-round, giving me misleading information. I finally spoke with someone today on Monday. We went through the entire verification process all over again. Then I was told that I would be back in good standing within two hours. It has been nine hours now and they are giving me the same sob story all over again. Horrible Support, Horrible Customer Service.

I have small business and I’ve been using Square for a while now. I started doing small loans through Square but the loan amounts and the amount deposited never add up… I’ve always been finding that small amounts are missing sometimes $.14-$2 dollars but there’s always money that doesn’t add up. I called for an amount that was deposited and they transferred me to the loans department. The woman I spoke with was rude and still couldn’t explain why there’s micro amounts missing from every deposit. Stay away. I’m done using this scam of a company.

Square processed my small business transactions as it does so for so many of us. Multiple accounts were found "associated" to my business, with incorrect spellings and obviously scamworthy info included. Square lets them charge their own cards and then I get left with the bill. They won't give you ANY information about the associated accounts except the name and email address used. It is open to fraudulent activity and then honest businesses suffer. I've filed internet complaints, FTC complaint and more. They still refuse to give me my money.

Square, Stripe, Paypal and WePay are not real credit card processors. These are money transfer companies claiming to be credit companies. Please, please do business with a real credit company. These companies actually steal your money and with no oversight agency they will continue to do so. You need to go with companies like Englobe WorldPay, (**) Capital Bankcard, Elite Bankcard Solution (**) etc. These are real credit card companies and have to abide by the credit card association rules. Square is own by Jack Dorsey, the owner of Twitter. These guys don’t care about Square’s customers.

I think this company should only be entertained as a last resort. We signed up for Square for our website, we filled out the application and questionnaire and were accepted. We sell CBD products and apparently Square said they allowed it. After passing the review they allowed us to receive payments. Then once money came in, they never let us withdraw a single dollar. It felt like some strange trap. We were perfectly fine with being denied by them, but to accept us and then lock the money up once it came in was just absurd and infuriating.

This company has the most unprofessional support you can ever find. Their team does not know how to use their own platform. They removed a whole section from the interface of the Square admin along with the custom code. Now no one, including their own engineers, is able to access this code and as a result, our analytics data is broken and we are unable to run any campaigns in our store. The issue is going on for 8 months now and I get Zero support on this. Their advertising is false! Square does not support many of the futures they advertise. They claim integration with Pinterest, but Pinterest integration just does not work and they do nothing about it. I'm extremely frustrated with this company.

I have been messed around by this company for days. They won't verify my account because I don't have a previous credit history. They failed to advise me of this at the beginning and continued to take me on a wild goose chase making me go through Equifax (the third party they use to check credit history). I shouldn't have to have a credit history to use their product. I'm upset at their poor customer service, their lack of clear information and their poor system. I had no trouble with Paypal or Stripe. This is ridiculous. From other reviews and from what the poor customer service lady told me this is a really frequent issue. Do better Square - your system is broken.

This company believes it can withhold funds from my business that were paid by legitimate credit/debit cards without explanation. The employees are located in various parts of the world, but not in the USA. They seem to know absolutely nothing about what is happening with the funds from my transactions, and waste unconscionable amounts of time asking, then re-asking, unnecessary questions about me. I had a client pay $5700 on a credit card run through Square. Weeks later when the funds never showed up in my bank account, I called square to inquire I got nothing but runarounds from the poorly trained employees I could speak to.

I called Square to possibly join and was welcomed to a sales agent that set me up with an account. I told him where I was at with starting a new company and this given everything I was told set it up accordingly for me. As I begin to invoice my clients billing gets flagged and square can’t help and after speaking with their customer service they don’t know how to view what gets sent and ask me to cancel my invoice and send again making my client repay a new invoice. I then lost that client. I then invoice another client twice in a week and my account gets flagged. I provide all documentation and am told if I don’t have enough info or if something is wrong they will reach out with reason to support it. A day later I receive an email stating my entire account and service has been forcefully deactivated. No reason to a termination was provided in any way shape or form.

Square allowed us to re-open our school cafeteria for cashless payments quickly and easily! We had been looking for an affordable system and had no luck until Square. The backroom reporting is clear and easy to understand. The POS system in the cafeteria is quick and user friendly. Reloadable gift cards have been a big seller for us here at the school. The cards are easy to track and clear balances if cards are lost or stolen. Ordering customized cards is quick and easy. Love the flexibility of the system and the online Dashboard for the back end reports, etc. Is easy to navigate and print all the required information for our auditors! Keep up the great work. :)

I'm surprised some government agency hasn't shut them down. I have a $600.00 deposit they have not transferred yet even after answering all their stupid question. DO NOT USE THIS SERVICE. Go to Quick Books or Pay Pal. The Worst!

If you are small business I suggest you stay away from Square! any chargeback they will favor the customer even the customer is wrong. I've had many issues with them!! Even as a business owner I want to give money back and get my product back it is not possible with square! They will have the client hold the merchandise and refund the money.. They work for the crook buyers!! I've had a buyer who was not happy with their purchase. My return policy is clear. We offer exchange only and they get that policy notice verbally and on their receipt. Square had the customer hold on to the jewelry and gave their money back and withdrew the funds from our account! They want us to hire a lawyer. For the small business this is not possible as some purchases are small and lawyers charge a lot of money.

I am a Massage Therapist and Energy Worker. My business would not be up and running without Square to support me with payment processing, appointment scheduling and so much more. I have both services and products to sell, and Square lets me take care of both and keep track of everything myself. Square offers more business tools in one place than anyone else with a better value. Integrations and additional services through Square Capital keep me and my business running smoothly. I could not have made a better decision than to sign up with Square.

Point of sale is great for everyone starting their own business funds transfer as instant as you want. They also finance to help your buisness grow, point of sale couldn’t be anymore easier. Overall I'm a happy customer!

Square comes in handy for each of my unique customer transactions. Whether it be setting up an order or charging a customer it's a great way to constantly stay engaged with each of my current or potential new clients. Customers can pay online through my connected website or text me by phone. It's simple to use and I highly recommend it for its ease of use for not only myself but clients as well.

So bought terminal from Best Buy, then signed up with a account, jumped through hoops, then started using the service as I sell laptops. Well first payment was $2900.00. Check the account your fund on hold till you provided every detail of you life including kitchen sink! So I do give them photos of id, customer address phone contact number, 3 months of bank statements, even copy of my car business account and info. copy of the invoice as well!! Everything they asked. I open chat reply, "Oh you will be notified if we need anything more!!" I was like **. Found their support number, called, told them get this resolved! By 6 pm to the fund now say available. All good it a weekend 2 biz days to withdrawal plus Sat and Sunday. Or click here to instant withdrawal for a extra 1.5%. What a scam. Second the money clears into my bank I'm closing my account and return terminal to Best Buy and going back to PayPal ugh!

We recently lost money because we charged on the magnetic strip of a card and that card had a chip. I inquired to Square and said that the consumer took our product, but was informed that any time that you use the magnetic strip when the card has a chip, the retailer is at risk. The consumer can take your product and deny payment to the card company because you did not use the chip. As a retailer, there is nothing you can do. I thought Square should have informed their customers. We have now switched to SumUp; they charge less per transaction and offer a chip reader for $20.

I am a studio salon owner, Square has helped me with my professionalism. And stay on top of my goals and my client's needs. Every time I get tempted by other competitors, Square comes out with some other feature that keep me loyal.

I am the owner of two small businesses and Square would not allow me to use a referral code to receive free processing on my first $1000. As a customer of theirs for over 5 years I am very disappointed and will be looking into taking both of my businesses to another POS company!

"Thousands of payments processed by home and repair service businesses using Square." As a home repair business owner I can confirm Square's statement above is the biggest lie I've ever read, after my first transaction I waited a week for the ACH transfer to post. When it finally went through the money never showed up. I contacted support to be told it should be available in 24hours and this is a normal process, less than a hour passes and now my account is deactivated and the $3500 payment is now being held for 90 days so now I'm sitting on $1200 in materials I have to float as well as the pay for my apprentice!

Please do yourself a favor and STAY AWAY from this company. Being a merchant for over 35 years, I have never seen a dispute process like this. American Express clearly and wrongfully ruled in the customer's favor. Square admits that the decision was wrong, yet they REFUSE to challenge American Express's wrong decision. I have called dozens of times and spoken to many representatives who you can barely understand what they are saying with their accents.

On Jan 13th I processed a payment with no apparent issue. After a long period the funds were not in account. Contacted Square, no easy thing as they prefer robots. I asked why funds not deposited. Advised the card was from out of state?. I travel the globe and use cards everywhere. So what is their point? It is now almost end of Feb and they still procrastinate. There is no fraud. I know the client and still they hold my money. This is completely unacceptable.

They froze my funds for no reason and wouldn’t give them back. But gave me the green light to continue accepting payments from customers. After multiple attempts of trying to get my money back with no success I filed a complaint with the BBB Better Business Bureau. The very next day my account was unfroze and my money returned. I should of started at the BBB from the beginning of all this mess. I’d stay away from stripe too if you can. We just started using Costco 3rd party payment processing. Customer service has been 5 star and processing rates are 1% cheaper. Thank god for the BBB Better Business Bureau. Without them our money would of been gone forever.

Please stay away from this company. They play with money that is rightfully yours. I am a small business and they held $2000 claiming for review. They blocked me and could not reach customer service. My customer with a different phone were able to reach them and they were very rude. I ended up having to issue refund to customer. If you are small business please do not use this company. If I could give them 0 stars I would.

I rarely had that bad of an experience with a company. There is zero support and if something goes wrong, expect that you loose your money. You won't be able to reach anyone, escalate your case or get anything else than canned answers. Your only way to deal with this shady company is legal action. Here is what happened: I paid for lunch in a larger group where I didn't know everyone but I got paid via Square Cash and received the email with the right amount, as expected.

First off, to get any support they are TERRIBLE. With most payment processors when things are working it is seamless however. Then, Square terminated our medical office for no real reason. Later found out they decided we broke their terms (which we surely did not) with zero ability to make a case. No recourse for their overpriced useless equipment, nothing at all. No ability to even contact higher support once their misguided incorrect decision was made. The good news is, we found a new processor that is much cheaper and phenomenally better customer service. Square is in the top 5 worse companies I ever dealt with over 23 years in business.

This company is the WORST. I signed up with them and had nothing but problems. I processed my first credit card with no issues. I set up a check account so my balance was supposed to be available and I could access my money using their debit card. Then I proceeded my second payment and they put a hold on my account so even though they took my customer's money, they wouldn't let me have it. I called and was told if I issued my customer a refund they would get their money back immediately. That's a lie. They don't even refund the money because they actually just put a hold on it but they won't remove the hold instead they just wait for it to fall off.

Our small live entertainment business relied on Square for over four years, processing tens of thousands in sales. Then, one day, they decided to hold over $4,000 in payments being processed. They then proceeded to deactivate our account for absolutely no reason, citing that, per their General Terms of Service, they can drop us at any time for any or no reason. I called several times, had a couple of ongoing email threads... NOTHING. No real reason given, zero support provided. This company does NOT have their customer's best interests at heart and openly preys on small businesses who can't fight back. Save yourself the pain and frustration. Go with a better company. This one is a scam and a sham, with absolutely zero care for you as a small business.

We are a small, startup business which provide extraction services for botanicals - including hemp/CBD. My business also sells several CBD products. As the General Counsel for the company, I work to ensure that our products are compliant with FDA requirements - as well as standard regulatory requirements. Square is - soon was - our company for credit card processing.

They have NO SUPPORT. I have spent dozens of hours online with them and they are ALL AMATEURS! Simple Basic Questions, but NO ANSWERS. None. I'm stuck with them now, but you don't have to be. Buy something else!

I purchased a retail store, and, foolishly, thought Square was the way to go. "It's so easy". "So Simple". "Cost Effective". "Easily add and edit inventory". Nope. Nope. Real nope. Major nope. I changed my mind within the 30 day guarantee returns window...it's now been 45 days..and I'm still waiting to get my money back! They're real quick to take it! And slower than a dead sloth to give it back. I'm a small business. $1,763 is a LOT of money to me. Then to call their help desk.... I have yet to speak to someone I can clearly understand or can understand me, "Bob from Kansas", or "Marie from Ohio"....which sounds not so much like Midwest as it does Mideast. Don't do it. Talk to fellow retailers...Go with a TYSY system....Fraction of the cost, fraction of the stress to get it up and running. Save yourself! It's too late for me! But save yourself!

USE A DIFFERENT SERVICE. Chat support is absolutely useless. Phone support regularly hangs up on you.. Managers do nothing but take notes... Features are lack luster even if you are paying for all their extras. Even when there are clear issues caused by their software, they refuse to adequately look into the issues that are clear to find..

This organization allowed over $5000.00 dollars from my small clinic to be taken through verified fraud out of Italy. I am in Nevada. They allowed this to happen and effectively closed my clinic from taking any credit cards until I find a new POS system. Also they refused to do anything to help "for 90 days". There is nobody in the agency that can help you, their "customer service agents". They also froze me out of my account and I have no access to any client record or accounts paid for my business or accountant. The lady says "don't worry we will send the forms to the IRS". I said that I needed that information for my own accountant and books, and she acted like that didn't make sense. The cherry on all of this is that I caught the fraudulent charges as they were happening and in a "pending" state, and they still allowed the charges to go through, even after the lady at customer service said that would not. OUTRAGEOUS! Small businesses beware...

In October of 2021, Square notified me, but they were discontinuing transfers to my bank account due to suspicious activity on my square account. I have never had a dispute or a chargeback, ever, and my activity levels were unchanged. I am a primary care physician. When I attempted to call them, they had suspended phone service along with the suspension of transfers to my bank account. In the notification, they claimed that I was a hemp/marijuana seller. I emailed them and informed them that they were in error and provided them with the information they requested via a form they provided with the notification of suspension of transfers.

We used Square POS in our business and lost countless hours due to the dashboard portal timeout that would kick users off the system with no warning. If in the middle of large product update processes, inventory activities, or other things that take time you'd lose all your work. If you stepped away to help a customer and came back it would all be gone. They have ignored pleas from users for years and many have left as we did to find a better solution.

I was introduced to Square by my cell phone service MetroPCS here in Oregon. In doing festivals outdoors I was very limited in being able to only take cash before I was introduced to square. It is so easy to use and understand. I would highly recommend this for any small business personnel. Or someone just starting a new business. The fees are not that much in using this service. I would not use another service because I have always been so happy with my square system.

Thoroughly disappointed in this company that I’ve utilize for years. Recently November 21 I decided to use cash app debit card for a deposit hold. I was told that after 14 days my deposit would be released and yet it has not been released. If I had use my normal Bank debit card or credit card this would not be an issue. Hmm but because it’s a cash app debit card it’s a issue. Lesson learned do not trust a cash app card for deposit holds. At this point I do not trust this company. I'm going to throw away the debit card after I receive my deposit.

I have been loyal to Square for years, but recently I have been very disappointed and scared to proceed with them. Recently I have added wholesale to my business and I get paid per order filled. Sometimes 1 order ships a day, Sometimes 20. The day before Thanksgiving I had a few deposits hit my account (all from the wholesale company I get orders through) totaling $1700.

I signed up with Square a couple years ago because they have competitive rates, instant transfers, and top notch customer support. I've been extremely pleased with answer times and they are always coming out with new tools and features to help make running your business for smoothly.

We’ve been in business for 10 years now and we never would have made it with Square, from easy use to their capital loan we’ve grown our company and they have been the best service for our small company.

I have had major issues time and time again that I have had to find ways to resolve on my own. I have lost my entire website, they held my domain name for two weeks, keeping me from being able to move to a new platform, and they have cost me tens of thousands of dollars in business. On top of this, I have never gotten a response on any email sent in for help and they also fail to help me over the phone. I typically spend an hour getting bounced around having to tell my story over and over again before they hang up altogether. Now I only have 4 of dozens of active orders showing up and I have a few dozen very angry clients asking where their order is, and I have no way of getting it to them because Square not only lost all the info on the orders but they also cannot find any of it apparently. This will ruin my reputation and put me out of business.

I had $950 cash within Square Inc's Cash App. I lost access to this account for multiple years and I tried to get my money back. Square had been holding my money for so long that it is supposed to remit the money to the State's Unclaimed Property department. However, it hasn't done so for years and continues to hold the money. I have sent numerous requests to their Support team and they just keep dodging my requests with unreasonable questions such as the PIN number, etc. I lost access for years! Why would I need their help if I had the PIN! I contacted their Unclaimed Property Department (UnclaimedPropertyHelp@squareup.com). They replied to me only once, simply asking me to contact the Support. Then they no longer reply to me. This company is completely irresponsible and robbing money from consumers like me.

We bought the square card reader to take to our first pop up shop. Bank account was verified, all worked, payments taken. Then it was time to get our funds transferred. This was supposed to happen the next working day. Each day I checked our balance and it would tell me the money would be transferred that day. Nothing was ever transferred. Every day, it said a new date until I finally called and asked. They told "your account is under review". I provided all information asked for. Then I checked again, now it said on my balance "transfers suspended". Called again. Was told I would just have to wait as they are investigating "suspicious activity on my account". Wait another week. 1K in payments are still being held by Square.

I am a small business owner. One of my client's credit card got declined. She was surprised so she tried it again and again. She then ask me to try a smaller amount. Still didn't pass. She then tried her other cards. Didn't work. So she decided to pay with debit. Square suspended my account suspecting fraudulent activity. I provided proof my business does not fraud. Bank account statement, billing etc. It took three hours. I was unable to do sales that day. After reviewing the information they decided to close my account for good.

Have a close look at all the 1 star ratings on this company! I also am a small business owner with funds under suspension, and possible fraudulent activity with my account. You will have a very difficult time reaching them by any means. Be warned. Do not use this company for anything, unless you want to lose money.

I own a cleaning business and I only have one client that uses Square. Every time she made a payment my account goes under review. I have called and complained with no resolution. Today I ask to speak with a supervisor. She assured my account was ok and to complete my square security so that my account wouldn’t get flagged. 10 mins after the call I get a email that my account is closed and I have to wait for my funds to be released from the account. This company doesn’t care about your business. If you have a small business don't use this company if you're depending on your money to pay employees or bills because they will hold your funds without notices and it takes 30 days to release.

Bad customer service, will not respond to emails. Will not take text or phone calls without a customer code, getting one is next to impossible. Once you get one they will block you from using it after 1 phone call.

We had been using Square to track appointments for over a year when we begun experiencing an error message when attempting to access their dashboard, preventing us from seeing or creating appointments. Despite this error occurring in three different browsers on multiple computers and persisting through all troubleshooting on our end, square dismissed it as a browser issue and refused to continue to investigate. This continues to severely impact our ability to run our business and I do not recommend anyone rely on square for anything due to their lackadaisical support.

As all other business complaining about Square my business received the same problems with Square, they holding your money with no reason, suspending your account with no reason. If you a business owner never use square for credit card payments!!! We are using Clover now and we very happy with. Square is a worst company I ever worked.

For whatever reason, my swiper didn't work at the last show I did, so I had to enter credit cards manually. I followed the instructions on the Square Support page, selected Credit Card, and then went through each subsequent entry field typing in credit card number, expiration date, code on the back and customer zip code. In each instance the transaction ended with a checkmark and the word Approved.

For no reason I am able to find, Square has decided to "lock" the account and take whatever time they need to "review" the account. I'm not sure if they do this because Jack Dorsey doesn't like the employees or just really is in no way in touch with small business. I see no success in using Square as a card processer. Finding sooo much trouble dealing with the company. This is not sustainable.

Signed up for square to do my invoicing. I have a service company and half of my clients are mail only no email or phone communication. Even though they have the option to manually print the invoice without emails and phone numbers it's just a waste of time. Called to ask for help after being put on hold several times I'm told that without them I'm SOL. What a rude and unhelpful company.

Please if you don’t read any reviews at all please read this one. Square is the absolute worst company I have ever used for my business. I signed up for Square for my house painting business. These transactions are between $1,500- $7,000. They reported my account for suspicious activity with NO customer complaints, just off their “policy” it seems “fishy” with such high amounts, so they cancelled my account even WITH PROOF OF CONTACT and customers agreeing to the amounts! AND they withheld my funds with no way to release for 90 DAYS!! They still have yet to release my funds and will not accept a phone call. I’ve emailed customer service 4xs in the last 2 weeks with no answer or reply. DO NOT USE this company!

After setting up my Square account and linking it to my website where we were selling tickets to our live Zoom conference. Square put a hold on our funds saying our activity was high risk and that our funds would not be released to us for 90 days unless we supplied them with 6 months of our personal bank statements but also my online banking login information and password. What??? My bank said to not give anyone my online banking information and password. At that point square would have everything they needed to not only set up credit cards in my name but also have full access and control of my finances. This is unacceptable and unreasonable.

We had an employee obtain a Square card Reader in our business name. He embezzled over 26K using a Square card reader. We contacted Square customer no service for assistance. They refused to help me in any way. We simply wanted to know if the employee used our EIN number or his personal SSN. We needed the information because the IRS is going to bill me for the 1099 tax bill. The employees were worthless and not willing to let me provide them with the EIN or the SSN number so they could verify how the account was set up. All we wanted to do was to provide the information to them so they could say yes or no. We asked to be transferred to a or the tax or fraud departments. They said they had neither. Thanks a lot Square.

I really wanted to like Square and at first I did. I've had it for two years now for my counselling business. I have had to seek assistance for problems about five times. The support is very good. However, I had to constantly uninstall the app, reinstall it, reset the reader etc. etc. and it often still would not work when I needed it. It was very pedantic as to what I had to do, e.g. I found it worked best if I had the reader on before I turned on my phone to access the app. Other days I had to do the opposite!! It was very unpredictable.

My company had fraudulent activity on our square account in August of 2021. It was reported immediately through "customer service". Discovered the following day more fraudulent activity was still ongoing. Contacted "customer service". Suffice it to say... after over a month of pure dissatisfaction with the 9 different people I dealt with at Square. I finally got things figured out with the help of my bank-not Square. FYI, everyone you talk to at Square "customer service" does not have a supervisor or a boss. Trying to escalate any issues through Square "customer service" is futile.

I have been having issue on my account on 90 days suspended which I got help from a Square representative and I got my deposit on second day. Here is the line to text for better assistant if you having a suspended issue **. Thanks. I hope he will help you as well.

I processed payments through Square for almost a year with no refunds or chargebacks... They deactivated my account for no reason. They locked up almost $20,000.00 and was supposed to return it Aug 30 (90 days) which was almost two weeks ago. They still have not released my money.. They will not answer any phone calls or emails .. Beware! They have made me go through a hardship with my family! You have been warned.

High charges on POS transactions. Services are charges a monthly fee AND per use/transaction fee on top of that. Nickel and Dime charges are out of hand. Moved to my credit union for less than 1/2 of the cost per month. Square started out good but then kept charging more service fees. An Example-loyalty program for clients was free and now it's a charge per client. Not worth it, I can keep track myself. I am in business to make money- not make money for Square. I know they need to charge to stay in business but it has become out of hand. I don't want to pay additional service fees so they can loan money to their other clients. Payroll is extremely high. Nearly $40 a month AND a fee per employee on top of that. Not with it....Sad to see a great company killing their own client base.

We operate 2 different businesses. Once we opened our second business and spent an excessive amount of time verifying who we are, sending all required documents and additionally even more proof of whom we are, Square decided to suspend and cancel all future transactions while holding the queued transactions to our actual bank account for 90 days. This has caused grief and suffering to the business and its employees. We had to use reserves from our other business to cover the employee expenses and business overhead. Most small business owners cannot do this and it would cause them to dive in a horrible spin out of business. Square allows illegal activity for transactions but not honest, hardworking individuals with the responsibility of the workers and their families. I will NEVER recommend a company like this and will always suggest other platforms (can't here so my review isn't biased)!

Square offers reasonable rates and is easy to use. Training employees is simple and quick and allows freedom for the owner from having to be at every class. Bank transfers are available within hours of accepting payments for business use.

The customer service is horrible. The answers on the website are very generic and are not helpful. They do not reply to emails. I called many times but customer service is not exciting. I was never able to resolve my issues.

If I could give -1 star I would. READ THIS. This happened some years ago but still makes my blood boil. I put over 2000 worth of sales through. To absolute completion,..following all and every prompts to final sales completion to next transaction/customer. When I checked the next day...all sales completely gone. Nothing!!! Disappeared into never never land w/ me losing 100% of all those sales. No record in Square of 2000 worth of sales. We all know how horrible their customer service is and how frustrating is that. (Just spent another 3 hours today to finally getting 4 numbers... which each and every one of those numbers...drops each and every call, does not ring...or hangs up on you in 10 minutes. To the tune of 15 calls and still no human being.)

Everything in one spot! Easy to see, find, work with… It's all streamlined. Everything is in one app! Love Square processes. While I could get a cheaper rate per transaction, but how much am I really saving? I’m a one man business - not WalMart!

Customer service is the worst, services they provide in the beginning was good then start been so bad. We process over 50k a month with Square and had over 3 loans offer was fully paid within less than 6 months. Last offer we got was good until they reach with very unprofessional responses and canceled, then when you try to reach them, their customer service is the rudest out of all other companies. I sign up with new merchant and I'm saving a lot of money and very happy with this choice I made.

I have been trying to get a POS for some time for my online store and I was referred to Square through a POS integration company to integrate square through my store. A sales rep from Square by the name of Isaiah ** reached out to me via email with questions about my store requirements. After giving him the information he needed, I’ve been ignored for a month now. I’ve sent 4 emails inquiring to status and get no response. This has been the most unprofessional experience I’ve ever had. Use someone else.

If you use Square, PLEASE read this as it may happen to you!! Yesterday, after years of being a loyal customer, I dumped Square from being one of our credit card processors. A payment came in from a customer and Square refused to transfer the money to us until I gave them a list of all our customers, three months of bank statements and copies of all our licensing contracts!!! Aside from the fact that all of that would take weeks to compile - I am NOT going to give Square access to our customers so that they can bombard them with sales emails and calls. I will NEVER use Square again. Word to the wise. If you need a credit card processor, there are many other better choices out there. Avoid Square like the plague it is.

We went through the onboarding process and we used the services. We were able to use the card processing services but Square had been holding our funds. They said Square needed more financial documents to authorize the transaction. We provided the documents but no response for a week.. Later, we got a note they could not support our business needs and they will deposit the funds into our account within 2 business days, probably because we are a tour operator and the pandemic places us in a high-risk business. Why they did tell us that before?? Customer service rating is 0. The account rep was clueless.

I have never left a review on any site before but Square up has the worst service anyone should ever have to work with. Account was deactivated and when you reach out to them you are told the department only responds to email and after 5 business there is still no response as to why your account was deactivated. Funds were held and disputed for whatever reason but square still charge processing fee for funds that was never released to your bank but debited me for processing fee according to them. I would not wish for my enemy to open a square account let alone a friend. Worst service ever

The worst customer service ever. As an e-commerce coach and multi-store owner had the worse experience with them ever. I will not recommend them to anyone. They verified my account first looked perfect at first but when the money came inside they hold it for 7 days and did not release the money. Finally, I decided to refund the money, which took 7 days, and finally had to shut down my account.

Useless customer service that specializes in wasting your time and get nothing done. Every time I call to follow up about something, it's always a different story. The people you speak to sound like a bunch of minimum-wage teenagers. Nobody knows what they're talking about.

Terrible customer service for my strictly hobby business.. I sold some digital goods for a friend. My friend wrote a detailed message stating he received the digital goods, how much he paid, including his name and mine. Square is forcing me to provide a bunch of business information I do not have since this was a hobby. Now they are holding my funds indefinitely and not accepting the proof I have given of the transaction. They keep telling me to get a customer code to talk to someone but when I go to the website it says there is no option to communicate with someone aside from email to which I get the same response. Terrible company there are far better merchant tools out there than this company with far better customer service.

I own 2 brick and mortar stores and have used Square for many years for my stores. Customer service is basically nonexistent. There is a number you can call to get a person who has no authority to do anything. Square froze my accounts for supposedly violating a policy. I was told a BOT found an unpublished category on my website (with no products listed) that had the title CBD. That was the reason they froze my account. A few facts:

I’ve been using Square for almost 9 years and haven’t ever had a problem until they started updating their system with debits and checking accounts. They say that they’re reviewing my account for security issues and in the meantime all the proceeds from my sales have been frozen! I can’t even pay my bills and because they’ve frozen my funds! I’m starting to rack up overdraft charges, I can’t pay my businesses rent or utilities! They’re about to put me out of business over their **! I can’t believe that they’re doing this garbage especially when we’re in this Covid pandemic! I swear if I could leave them today I would do it, but I’m so screwed right now because I can’t even sign up and pay for anything else because they frozen on my proceeds!!! Their new system is garbage!

My employer uses Square to accept credit/debit card payments for our health care office. She recently set up a new account with Square. One of my patients told me that my personal address (not the office address) was printed on her bank statement. I was horrified to say the least and notified my employer. My employer said that she did not even know my personal address. I called Square, and they refused to speak to me about it, because they were not authorized to speak to me about my employer's account. NO, but they can certainly give out my name to my patients!!!!

They have it rigged. Horrid service and holds. Verification is also impossible. They are an uncaring tech company that has gotten so big. Many may use them but there are MANY better options. Business owner beware!

OMG; terrible; no customer service; endless promises, no delivery or followup. Steer clear. Their technology doesn't work correctly and you'll end up getting wrong billings, and then they will never resolve it.

Just started a business. I got a Square card reader take a payment then another one and they don't verify my bank info. They have all of a sudden put my whole account under review and don't give any other options to give me my money, I completed my services receive payment but my processor won't process my payment to me. I even told them my family and I will be facing eviction because my landlord doesn't care they can't verify my account.

Beware. Do not use this company to process your credit card transactions. Once processed you'll be lucky if you get your money. Customer service is practically nonexistent. Same run around from all agents. No help, no supervisors or managers to talk to resolve nontransfer of funds from them to your bank account. Money is held by their "security department" while they do a "security review for your protection". No telephone number for this dept. No way to contact them. Your money is suspended and you have no way to get to it... Beware beware beware. Do not use them.

They did not want to work with me only due to I am dealing with crypto. Not give me a chance and the sales I have they are holding my sales and not releasing. No more than thiefs. Also have it a way where I can not get ahold of anyone. Do not trust this place. They will rob you.

This is a bad company. They made two big mistakes in my accounts. They charged one of my clients $1000 and another $805.00 and put it in my Bank. I had to refund the money to my clients and explain what happened. They were not happy. They also charged me for transfer fees. Wow!!! It was their screw up. I called and email them to get it straight and they never returned my calls of emails. I deactivated my account they still owe me money. I went with Paypal for my Business. I run a Counseling Center. Do not go with Square!!!! Buffalo Valley Counseling Dr John W. **

Square is a rip off once you start doing business making money. They steal it, by putting freeze. Half your money disappearing and no reason. Don't do it. They stole over 200 from me. I canceled today!!! Forget the money. No Square. Dont do it!!

I opened a SQUARE account a couple of weeks ago for our small mowing company. I did a small test transaction and all went well. A couple of days later ran a $300 charge. When I tried to move to my bank it was frozen. They claim I had a prior account with past due balance due to a reported credit card fraud. I did have a Square account about 8 years ago under a corporation but not under person dba.

I've been using Square for a few years now as a independent music teacher. The entire time, I've set transactions to be sent to my account for next day. This past weekend I had two transactions fail to transfer on time. Concerned, I double checked my current bank statement (still didn't see the transactions) and reached out to customer service. I waited for about (surprisingly less expected) 15 minutes or so before I got an answer. However, when I received an answer, the representative was less than helpful.

I have been trying to have my earned and confirmed payments for 120 days now. They have no Live customer support, and they don't answer requests in 24-48 hours as they mention. The few times they have answered have had nothing to do with this legitimate issue. I have lost most of my customer and 95% of my business due to Square's illegal actions. I would actually like to sue them. Thanks, Maria

I have a legitimate CBD business that they denied. They have held my transactions and refused to release my funds. I am not 100% sure why I was denied. I provided all federal, state, and local tax docs, business licenses, reseller permits, COAs of products. They will deny you almost anything to hold on to your money. In the end, I had to refund the money to my clients because they tried to keep it. I would give 0 if that was possible. The real kicker is their horrible customer service. They don't tell you specifically what they need. They send an email. More information is need. Yes, but what information specifically? I know you know how to do your job but the rest of us don't know what you are thinking. Zero communication and they rarely reply to emails.

It was the internet's problem, Weebly is the best website builder in the world.

I opened a new business account and paid $53.00 for their Reader. After linking to my bank, filling out endless fields of information, uploading business documents….I was approved. My reader comes and when I hook it up and do exactly as the instructions say, I just keep getting their instructions to buy yet another reader. I spent hours trying to navigate their site to get to customer service. I eventually received my customer account number and their phone number to call. When I called the phone number, I was prompted to enter my customer number, the recording said there has been fraud on my account and that my account was inaccessible. There has been no fraud or even one transaction. The absolute worst customer service ever!

Their system is easy to use but if have a problem the customer service is the worst. No one gives answers other than what is written on a format. They cannot think for themselves. Chargeback, forget it. You lost even if you have everything to back it up. They pass it to the bank and do not fight for you at all. And when you call to get answers they just say, "We apologize" and repeat what you say. Never a resolution to your answer. I think they just don't care because they got so big. Guess what? Helcim is awesome, better rates and people you can speak to anytime with real answers. #Helcim.

When I opened my account they were very nice, all until they saw aמ opportunity to steal some money (their specialty...). As soon as I made a big transaction ($195), they decided they want the money for themselves..!! They said they'll review the account, after bringing in my attorney he made them give it back. Don't think this is where it ends, a week later when I made another big charge they did it again!!!! And they closed the account. Now when we called them, they said I don't have an account with them. They didn't want to deal with me about it. The transaction they made, but they kept the money. Now you tell me. Should I recommended this company to anyone????

Square has horrible customer service. You will never talk to anyone They only communicate through messages. If you submit the wrong documentation based on what they request too bad. Your account will be deactivated and you will lose your money. My husband worked very hard on his paintings and we lost $500. There are others who have submitted reviews and lost more. My husband lost his job so we dived in and he used his talents and made out really well. We were relying on that money for rent, but too bad, Square doesn't give a **. Use PayPal or some other means but not SQUARE.

Updated on 07/30/2021: Square held my first transaction and then deactivated my account for no reason. Square froze my funds for 90 days. After the 90 days transpired, my funds have not been returned to my linked account. There is no live chat or customer support person available as I don't have an active account. I've spent hours online trying to contact Square, without success. Square has taken funds from thousands of businesses and needs to be stopped.

Yes, read other reviews here and elsewhere! Our experience was EXACTLY as horrendous as others describe: suspiciously easy sign up ... leading to thousands of our money disappearing in the online Square maze. Can't move it to the checking account, can't refund it back to the customer, can't even find it listed under balance. Can't call, can't reach a human. That's what modern-day (Silicon-Valley-variety) Wild Wild West looks/acts like. Smooth, slick, polite ... and you are separated from your money. Don't fall for it. There are alternatives today. Pay more but stick with trusted brick-and-mortar providers. Please listen to us.

We are a food truck, and Square is keeping over $9,000 in credit card payments, without warning or explanation. They ignore our email requests, and no live person will answer us. We will never use them again.

As a long time retailer we had an online sale for several thousands of dollars. Without all the details we know this was a fraudulent sale. I called their "security desk" first thing in the morning so we could stop this from happening to other companies. After 8 hours no call back. I called and the rep said... just refund the money... THIS IS NOT THE POINT. I have worked closely with the police for years and we had the chance to catch these people because they wanted to pick up the mdse. If you understand credit cards you will understand. Their rep. hung up on me. This helps nobody! If you use them beware they make their money being merchant services... but they have no clue!!

I have been in business for over 20 years (self-employed). I am a dog training coach. I have clients all over NC, SC, TN, ND, MN, SD. I signed up with Square to offer payment options to my clients. Prior to this, I could only accept cash or checks. Square offers a service where all I had to do is create an invoice, send it to the client via email, and then the client paid it almost that fast. It works great for telephone consultations. A couple of my invoices flagged due to being out of state and a student using with permission, Dad's debit card. I have never had a payment returned for NSF or rejected by a credit card company or a bank.

I tried to create an account with them and when I tried to activate it they would not activate it. So I attempted to contact customer service and there it was an awful experience. They were absolutely no help and when I attempted to delete my account it would not let me. And they have yet to respond to my asking them to delete the account. Do not do business with them. Go find someone else to do business with. If I could give them 0 stars I would.