Square offers multiple tools to make life more simple for business owners. The company helps business owners send invoices, accept online payments and offer delivery, pickup and shipping options. It also helps set up online stores. Square has solutions for multiple businesses, including retail stores and restaurants.
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USE A DIFFERENT SERVICE. Chat support is absolutely useless. Phone support regularly hangs up on you.. Managers do nothing but take notes... Features are lack luster even if you are paying for all their extras. Even when there are clear issues caused by their software, they refuse to adequately look into the issues that are clear to find..
This organization allowed over $5000.00 dollars from my small clinic to be taken through verified fraud out of Italy. I am in Nevada. They allowed this to happen and effectively closed my clinic from taking any credit cards until I find a new POS system. Also they refused to do anything to help "for 90 days". There is nobody in the agency that can help you, their "customer service agents". They also froze me out of my account and I have no access to any client record or accounts paid for my business or accountant. The lady says "don't worry we will send the forms to the IRS". I said that I needed that information for my own accountant and books, and she acted like that didn't make sense. The cherry on all of this is that I caught the fraudulent charges as they were happening and in a "pending" state, and they still allowed the charges to go through, even after the lady at customer service said that would not. OUTRAGEOUS! Small businesses beware...
In October of 2021, Square notified me, but they were discontinuing transfers to my bank account due to suspicious activity on my square account. I have never had a dispute or a chargeback, ever, and my activity levels were unchanged. I am a primary care physician. When I attempted to call them, they had suspended phone service along with the suspension of transfers to my bank account. In the notification, they claimed that I was a hemp/marijuana seller. I emailed them and informed them that they were in error and provided them with the information they requested via a form they provided with the notification of suspension of transfers.
It has now been close to two months, and I have NEVER had a single response to a single email I have sent, and they are still holding over $7000.00 of my money. My attorney sent a demand letter to which they have not responded. This company steals from small businesses, so beware. They are a criminal entity. My next step is to find an attorney and proceed with a court case. This is a sad state of affairs when a company is so large that they cease to take care of their customer base.
We used Square POS in our business and lost countless hours due to the dashboard portal timeout that would kick users off the system with no warning. If in the middle of large product update processes, inventory activities, or other things that take time you'd lose all your work. If you stepped away to help a customer and came back it would all be gone. They have ignored pleas from users for years and many have left as we did to find a better solution.
I was introduced to Square by my cell phone service MetroPCS here in Oregon. In doing festivals outdoors I was very limited in being able to only take cash before I was introduced to square. It is so easy to use and understand. I would highly recommend this for any small business personnel. Or someone just starting a new business. The fees are not that much in using this service. I would not use another service because I have always been so happy with my square system.
Thoroughly disappointed in this company that I’ve utilize for years. Recently November 21 I decided to use cash app debit card for a deposit hold. I was told that after 14 days my deposit would be released and yet it has not been released. If I had use my normal Bank debit card or credit card this would not be an issue. Hmm but because it’s a cash app debit card it’s a issue. Lesson learned do not trust a cash app card for deposit holds. At this point I do not trust this company. I'm going to throw away the debit card after I receive my deposit.
I have been loyal to Square for years, but recently I have been very disappointed and scared to proceed with them. Recently I have added wholesale to my business and I get paid per order filled. Sometimes 1 order ships a day, Sometimes 20. The day before Thanksgiving I had a few deposits hit my account (all from the wholesale company I get orders through) totaling $1700.
I was at the store with my kids getting things for Thanksgiving and when I tried to use my Square Debit card it declined. I could very clearly see there was money both from the deposits + money that was previously in there from my shop sales. After having to call Square they notified me that my account was being reviewed due to those deposits. I explained that I have began wholesaling and that multiple deposits will be expected. He noted my account and within 3 hours it was unlocked. Fast forward a week... I had 9 deposits hit my account for $1900, I was at the store and card was declined again.
I called Square and was told yes, my account was "periodically reviewed" and there's nothing they can do. I literally have no cash, am stuck at the store, gas light on, and they didn't care. It is DEPOSITS, not withdrawals so I cannot understand why the "security alert". Also, they froze ALL of my money, not just from the deposits. I am still without access to my money and cannot get anyone to respond to me. I am now losing major money due to not being able to accept cards at my shop, my bills that were auto drafted have been kicked back including my website payment so that's unavailable also. I would advise you to stay far away from this company.
I signed up with Square a couple years ago because they have competitive rates, instant transfers, and top notch customer support. I've been extremely pleased with answer times and they are always coming out with new tools and features to help make running your business for smoothly.
We’ve been in business for 10 years now and we never would have made it with Square, from easy use to their capital loan we’ve grown our company and they have been the best service for our small company.
I have had major issues time and time again that I have had to find ways to resolve on my own. I have lost my entire website, they held my domain name for two weeks, keeping me from being able to move to a new platform, and they have cost me tens of thousands of dollars in business. On top of this, I have never gotten a response on any email sent in for help and they also fail to help me over the phone. I typically spend an hour getting bounced around having to tell my story over and over again before they hang up altogether. Now I only have 4 of dozens of active orders showing up and I have a few dozen very angry clients asking where their order is, and I have no way of getting it to them because Square not only lost all the info on the orders but they also cannot find any of it apparently. This will ruin my reputation and put me out of business.
I had $950 cash within Square Inc's Cash App. I lost access to this account for multiple years and I tried to get my money back. Square had been holding my money for so long that it is supposed to remit the money to the State's Unclaimed Property department. However, it hasn't done so for years and continues to hold the money. I have sent numerous requests to their Support team and they just keep dodging my requests with unreasonable questions such as the PIN number, etc. I lost access for years! Why would I need their help if I had the PIN! I contacted their Unclaimed Property Department (UnclaimedPropertyHelp@squareup.com). They replied to me only once, simply asking me to contact the Support. Then they no longer reply to me. This company is completely irresponsible and robbing money from consumers like me.
We bought the square card reader to take to our first pop up shop. Bank account was verified, all worked, payments taken. Then it was time to get our funds transferred. This was supposed to happen the next working day. Each day I checked our balance and it would tell me the money would be transferred that day. Nothing was ever transferred. Every day, it said a new date until I finally called and asked. They told "your account is under review". I provided all information asked for. Then I checked again, now it said on my balance "transfers suspended". Called again. Was told I would just have to wait as they are investigating "suspicious activity on my account". Wait another week. 1K in payments are still being held by Square.
My account was approved. Business approved. Payments worked. Yet no transfers and I'm being told I just need to wait until my account is reviewed. Judging by all the reviews, that money will never reach us. It's been 2 weeks and hundreds and hundreds of pounds lost. LISTEN TO THESE 1 STAR REVIEWS - DO NOT USE!
I am a small business owner. One of my client's credit card got declined. She was surprised so she tried it again and again. She then ask me to try a smaller amount. Still didn't pass. She then tried her other cards. Didn't work. So she decided to pay with debit. Square suspended my account suspecting fraudulent activity. I provided proof my business does not fraud. Bank account statement, billing etc. It took three hours. I was unable to do sales that day. After reviewing the information they decided to close my account for good.
There is no comeback. They hold on to the money. I lost hundreds of dollars. I wish I saw all the bad reviews about them but it seems that they are good at hiding it. I will not be doing business with Square anymore. A credit card decline is just something that happens. I don't have time to deal with this crap. I have been looking into other option and it seems Clover is a bit more expensive but at least they don't scam you from your customer money.
Have a close look at all the 1 star ratings on this company! I also am a small business owner with funds under suspension, and possible fraudulent activity with my account. You will have a very difficult time reaching them by any means. Be warned. Do not use this company for anything, unless you want to lose money.
I own a cleaning business and I only have one client that uses Square. Every time she made a payment my account goes under review. I have called and complained with no resolution. Today I ask to speak with a supervisor. She assured my account was ok and to complete my square security so that my account wouldn’t get flagged. 10 mins after the call I get a email that my account is closed and I have to wait for my funds to be released from the account. This company doesn’t care about your business. If you have a small business don't use this company if you're depending on your money to pay employees or bills because they will hold your funds without notices and it takes 30 days to release.
Bad customer service, will not respond to emails. Will not take text or phone calls without a customer code, getting one is next to impossible. Once you get one they will block you from using it after 1 phone call.
We had been using Square to track appointments for over a year when we begun experiencing an error message when attempting to access their dashboard, preventing us from seeing or creating appointments. Despite this error occurring in three different browsers on multiple computers and persisting through all troubleshooting on our end, square dismissed it as a browser issue and refused to continue to investigate. This continues to severely impact our ability to run our business and I do not recommend anyone rely on square for anything due to their lackadaisical support.
As all other business complaining about Square my business received the same problems with Square, they holding your money with no reason, suspending your account with no reason. If you a business owner never use square for credit card payments!!! We are using Clover now and we very happy with. Square is a worst company I ever worked.
For whatever reason, my swiper didn't work at the last show I did, so I had to enter credit cards manually. I followed the instructions on the Square Support page, selected Credit Card, and then went through each subsequent entry field typing in credit card number, expiration date, code on the back and customer zip code. In each instance the transaction ended with a checkmark and the word Approved.
When I didn't receive the payments, I contacted Square who insisted I had entered it as a Cash transaction, not a credit card transaction. When you enter a Cash transaction, the screen just accepts it, asks if they want a receipt, and then goes back to the New Sale page. It does not give you any way of entering the credit card information - which I did. They will not reimburse me, so I essentially had a Free Sale at my last show. Come and get it - no charge. They offered me a credit on future service charges, but that doesn't do me any good because I'm switching to another credit card payment service. Using Square is too much of a risk.
For no reason I am able to find, Square has decided to "lock" the account and take whatever time they need to "review" the account. I'm not sure if they do this because Jack Dorsey doesn't like the employees or just really is in no way in touch with small business. I see no success in using Square as a card processer. Finding sooo much trouble dealing with the company. This is not sustainable.
Signed up for square to do my invoicing. I have a service company and half of my clients are mail only no email or phone communication. Even though they have the option to manually print the invoice without emails and phone numbers it's just a waste of time. Called to ask for help after being put on hold several times I'm told that without them I'm SOL. What a rude and unhelpful company.
Please if you don’t read any reviews at all please read this one. Square is the absolute worst company I have ever used for my business. I signed up for Square for my house painting business. These transactions are between $1,500- $7,000. They reported my account for suspicious activity with NO customer complaints, just off their “policy” it seems “fishy” with such high amounts, so they cancelled my account even WITH PROOF OF CONTACT and customers agreeing to the amounts! AND they withheld my funds with no way to release for 90 DAYS!! They still have yet to release my funds and will not accept a phone call. I’ve emailed customer service 4xs in the last 2 weeks with no answer or reply. DO NOT USE this company!
After setting up my Square account and linking it to my website where we were selling tickets to our live Zoom conference. Square put a hold on our funds saying our activity was high risk and that our funds would not be released to us for 90 days unless we supplied them with 6 months of our personal bank statements but also my online banking login information and password. What??? My bank said to not give anyone my online banking information and password. At that point square would have everything they needed to not only set up credit cards in my name but also have full access and control of my finances. This is unacceptable and unreasonable.
When I refused to give them my login information from my bank (which was the only thing that was refused they have a copy of my ID, Social Security Card, 6 Months worth of bank statements as well as all of my website, personal and financial information) Square deactivated my account and are still holding my funds. They have absolutely no live representation in their phone support even though their website says they do. It is entrapment! They get you to sign up and charge you customers and take your money and use it to get your most private information. Most untrustworthy company I have ever seen. DON'T USE THIS SERVICE!
We had an employee obtain a Square card Reader in our business name. He embezzled over 26K using a Square card reader. We contacted Square customer no service for assistance. They refused to help me in any way. We simply wanted to know if the employee used our EIN number or his personal SSN. We needed the information because the IRS is going to bill me for the 1099 tax bill. The employees were worthless and not willing to let me provide them with the EIN or the SSN number so they could verify how the account was set up. All we wanted to do was to provide the information to them so they could say yes or no. We asked to be transferred to a or the tax or fraud departments. They said they had neither. Thanks a lot Square.
I really wanted to like Square and at first I did. I've had it for two years now for my counselling business. I have had to seek assistance for problems about five times. The support is very good. However, I had to constantly uninstall the app, reinstall it, reset the reader etc. etc. and it often still would not work when I needed it. It was very pedantic as to what I had to do, e.g. I found it worked best if I had the reader on before I turned on my phone to access the app. Other days I had to do the opposite!! It was very unpredictable.
I was always nervous as to whether it would work or not after a counselling session and unfortunately it often didn't. It's at the point now though that nothing the support people suggest, or that I now know to do, works. They suggested I send it back under warranty. However, I found out warranty is only 12 months, so that's no use to me at all. I'm now trying Zeller, hoping it's more consistent and reliable. It will be a relief if it is as I've never felt totally confident in square.
My company had fraudulent activity on our square account in August of 2021. It was reported immediately through "customer service". Discovered the following day more fraudulent activity was still ongoing. Contacted "customer service". Suffice it to say... after over a month of pure dissatisfaction with the 9 different people I dealt with at Square. I finally got things figured out with the help of my bank-not Square. FYI, everyone you talk to at Square "customer service" does not have a supervisor or a boss. Trying to escalate any issues through Square "customer service" is futile.
I have been having issue on my account on 90 days suspended which I got help from a Square representative and I got my deposit on second day. Here is the line to text for better assistant if you having a suspended issue **. Thanks. I hope he will help you as well.
I processed payments through Square for almost a year with no refunds or chargebacks... They deactivated my account for no reason. They locked up almost $20,000.00 and was supposed to return it Aug 30 (90 days) which was almost two weeks ago. They still have not released my money.. They will not answer any phone calls or emails .. Beware! They have made me go through a hardship with my family! You have been warned.
High charges on POS transactions. Services are charges a monthly fee AND per use/transaction fee on top of that. Nickel and Dime charges are out of hand. Moved to my credit union for less than 1/2 of the cost per month. Square started out good but then kept charging more service fees. An Example-loyalty program for clients was free and now it's a charge per client. Not worth it, I can keep track myself. I am in business to make money- not make money for Square. I know they need to charge to stay in business but it has become out of hand. I don't want to pay additional service fees so they can loan money to their other clients. Payroll is extremely high. Nearly $40 a month AND a fee per employee on top of that. Not with it....Sad to see a great company killing their own client base.
We operate 2 different businesses. Once we opened our second business and spent an excessive amount of time verifying who we are, sending all required documents and additionally even more proof of whom we are, Square decided to suspend and cancel all future transactions while holding the queued transactions to our actual bank account for 90 days. This has caused grief and suffering to the business and its employees. We had to use reserves from our other business to cover the employee expenses and business overhead. Most small business owners cannot do this and it would cause them to dive in a horrible spin out of business. Square allows illegal activity for transactions but not honest, hardworking individuals with the responsibility of the workers and their families. I will NEVER recommend a company like this and will always suggest other platforms (can't here so my review isn't biased)!
Square Company Information
- Company Name:
- Year Founded:
- 1455 Market Street, Suite 600
- San Francisco
- Postal Code:
- United States
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