Paychex Reviews

I have used paychex for almost 3 years. The fees kept going up and up. Finally, I realized that they had charged $1600 for a year of 401 investment and one paycheck per month to my solo LLC. During a phone call to explore this I found out that if I don't ask them to initiate payroll at least two days prior to the payroll date they charge almost double. Who knew? Now I am on hold with the 401 folks because they are charging me $70 per month to put $396 in a 401 account. This was after paying $1500 to even get the 401 going in the first place. And that was explained to me after I had agreed. To be fair, this has gone on for far too long and that's my fault, but I also have had two parents to take care of. Both dead now so I have time to look at this stuff. But really, it started out at $28.00 per month or close to that.

Paychex reached out to me to resolve the dispute. After talking with multiple people I was able to get my 75$ refunded for the 401k rollover. Thank you Paychex for listening to my complaint and rectifying the problem.

I have spoken to a Rep of Paychex who quickly and efficiently resolved our issue, restoring our faith in their company.

I have used PayChex for years and the payroll service has always been good. However, I also used the Cobra Administrators and they have been a mess. In May they shorted my Cobra reimbursement over $500. After several phone calls and emails from me, and even after receiving a letter from my attorney, they pass the buck and constantly say that they will look into it...even after I sent them all of the proof that they shorted our reimbursement. I fired their Cobra Department last month, but this month they sent me another bill (which I will not pay). When I emailed them about the bill and the fact that I still do not have the $500, no one responded...which is typical. If you are considering this company, run now.

I would absolutely NOT RECOMMEND Paychex to anyone. We are a small, CA-based company and we started with Paychex around mid-2019. From the beginning it has been one screw up after another. We work extremely hard for our income, and this company feels like it is run by clowns - they could not be more incompetent. From missed/late payroll payments, to issues with the EDD costing us penalties, to extremely poor communication and customer service. Steer clear of them, for the premium fees that we pay, the service should be flawless. We will be terminating our agreement with Paychex.

I own a small company, in January I received garnishment papers for an employee, i paid extra for the service and almost 7 months later and Paychex haven't released the garnished money to the attorney. I made several phone calls. Each time they promise they will take care of the issue and today is the day that nothing has happen.

I was the owner of the company that closed down because of the pandemic call. I’ve had an outstanding loan on my 401(k) cause their outdated call website would not allow me to pay it online. I called them and the woman instructed me to just roll over to the IRA and I would be given the opportunity to pay the loan. That did not happen. Instead it went to default. Called them and they said they would hold distributing the check and allow me to pay the loan. They then sent me the check. I spent countless hours on the phone trying to remedy the situation. I will get a different person each time and they would promise me something different.

We are in the hospitality business with 7 day/week operations. Paychex's systems and solutions are designed around M-F organizations (government?). Even thought they admit that now - after a year of trying to make reports work - it hasn't been enough for them to deliver much of what they told us during the sales process. I even reached out to the President for help. Either they have given up on themselves (selling block?) or they have given up on us; I can't figure out which. The thought of having to go through this again with another payroll company is discouraging beyond words.

I spent several weeks setting up a payroll account and asked at one time if we were moving too fast, and was assured it was all under control. I wanted to do payroll early in case there were glitches but was assured everything was set up. My employees depend on direct deposit and I was careful to provide and verify they had the correct information. When it came time for payroll, with a 3 hr deadline, I found they never set up direct deposit, did not have social security numbers and paper checks were going to be sent arriving a week after payday. I could not believe the incompetence to set up such a straightforward item. They never apologized, and after telling me earlier bank info took several days to set up, now were telling me it could be done in a few minutes. I lost all faith in their competence and cancelled the entire installation.

USE AT YOUR OWN PERIL!!! They deserve a negative star if elephants could fly right?? They didn’t get anything correct. Payroll to employees is very crucial and they made the process a living nightmare. They made it two payrolls! Only because it took that long to get another one in place. It took them an extra month to get started, and I knew I had made a mistake. I was already looking for a replacement before the first payroll and had I known the level of incompetence, I would have never let them go forward for the one month they did get. Lack of communication. Last minute- we need this signed and this signed and we didn’t get this after documents being sent 3 and 4 times. They took 401k deductions without a 401k in place. They sent 100% of payroll for federal income tax.

I had been a client of their payroll dept and have had nothing but trouble. Currently, they refuse to send me my tax information from 2019. I believe they are doing this simply because I dropped them as a company. At one point, my payroll specialist sent me "by mistake" the W-2's for six employees from another company…including their social security numbers, income amount, home addresses, etc. All at my fingertips, right there. If I was not an honest person I could have easily used this information. These people had six figure incomes. I have had them regularly process payroll incorrectly…probably 10+ times a year or more. This company does not care about your business AT ALL. They are difficult. When you have a problem, they show very little concern. I have had to file a complaint with the BBB and am waiting to receive my payroll info for 2019.

In my experience with Paychex, as a provider of 401(k) retirement services, there are decided shortcomings in the quality of their service. While they did provide what I found to be an excellent selection of funds to invest in at the same time they also lack many features that other companies offer standard. For example:

In January of this year I contacted Paychex to help us with our payroll services. We are a small business and I was under the impression that they do right by small businesses. I was so happy to negotiate an agreement with the Paychex rep that honored us as a small business by reducing some of their fees so we could get up and running without too much of a cost.

I have been with Paychex for several years now, and am very satisfied with their service. However, my bookkeeper just informed me that our payroll processing fees are now $14,000 per year. Yeah, you heard that right, $14,000 per year for a company of 12 employees. I never agreed to that price and now that I look back at our payroll fee history, I see it gradually climbs without authorization. I have been asking for payroll fee breakdowns and a solid quote for future business as I do not want the hassle of changing payroll companies. We will see how it goes.

I am a business owner in NYC and was completely ripped off by them. I cancelled the account on several occasions and (admittedly my fault for not checking regularly) came to find that for TWO YEARS they were auto debiting funds from my account for services I was not getting! When I confronted them they gave me a run around for over 6 months and then credited me $45 after fraudulently taking over $500! Don't walk, RUN from this horrible company!

Signed up for sm business services 2017 under pretense they would transfer and manage retirement fund as part of payroll service. After sign up, I was told they could not do this, but instead wanted me to sign up for their retirement program instead. I also have been passed on to several different assigned payroll reps, the majority of whom are inconsistent in their availability, slow to no response time on matters or payroll inaccuracy corrections & most notably, do not offer accuracy/correctness of payroll service. I also have been overcharged for service this year without formal notice, and currently am waiting for response in resolve this matter.

I hired Paychex for my payroll and Worker's Compensation insurance, because I was sick and tired of my previous Worker's Compensation insurance company holding on to an exuberant amount of money until the end of the year. I preferred to go the route to pay what was needed. But I cancelled my payroll and Worker's Compensation and payroll services with them in November 2018, because of the non stop harassment to purchase their other services. Today March 16, 2020 I received a bill from Paychex Insurance Company Inc. that I owe a balance of $393.22 from November 10, 2018, and they will be deducting this amount from my account. Wait...what!?!? That is ridiculous!!! As a small business I can't go back to my customer more than a year later and be like you owe me hundreds of dollars. These larger companies need to be held accountable for their oversights. Oh well it cost you money... Guess you'll do better moving forward!

Worst decision of my life! They have stolen so much money from me by signing me up for services that I don’t need and didn’t ask for. Then it is 100% impossible to cancel the service. I have been trying to cancel them for a year and a half and they are still charging me! I am going to have to close my business checking account in order to get rid of them. They have literally taken thousands of dollars from me! When you call you just get the runaround and they send you to someone else that also gives you the runaround. My experience with Paychex has been an absolute nightmare. Do not use them!

I recently called Paychex because the company I worked for closed and I never received my W2. I got on the phone with the rudest man that no empathy whatsoever about my situation. I tried to explain to him that my wages had never been reported to social security or the IRS by them and he said because I wasn't the accountant owner he wasn't talking to me and he was disconnecting the call. After seeing all the reviews on different issues one common thing is the arrogance of every employee of Paychex.

I must hire a new payroll service and my bank's branch manager recommended Paychex. She will never do so again. My stomach began to churn during the set-up process because my contact consistently failed to reply, follow through or get anything right. Try as I may, she could not wrap her head around my title no matter how many times I told her, "No, I am not Owner. We are an LLC. I am Member." The closest she got was Managing Member - WRONG! But that was the least of it. The Specialist's promised 30-minute training session lasted a scant five minutes. He could not wait to get off the phone, which really did not matter because everything he said was wrong.

Our company has already signed up with Paychex. I sure wish I would have read the reviews on this site. We are having the same troubles as all the rest of the reviews. The people are incompetent and you get no response. This is one of the biggest mistakes I have ever made. We did not need this right now. I signed our company up to save money but instead it is costing us a bundle. I would advise anyone to stay away. You don't need the headache. This is money just thrown away!!

We have been with Paychex since July of 2017. To start, their sales reps pressure you into signing what they say is a "Locked in" rate for as long as you are a Paychex Member. Why? Because we're a 501c3 Organization and they believe in giving back. Yeah Right! One year later, we saw an increase of almost 200% in our monthly fees. I had to call and talk to multiple people to get this back down to the normal rate. Frustrating.

Customer service is beyond awful. They pressure you to sign agreements and don't explain what the contract states. They don't return calls, they don't answer questions. Their fees are outrageous. When trying to cancel, they then tell you that there is a $1500 transfer fee when the contract clearly states that there is no cancellation fee. When asked about this, Paula in customer service stated, "Well, you then spoke with the wrong person." When we brought up that who we spoke with worked with PayChex, she then stated that we should have read their contract better. When sales people come out to meet with you, they pressure you to sign at that time. It would take hours to read the full contract. Even if you said you would get back to them after you read the contract, they likely would not get back to you as they never do.

From the beginning there were multiple red flags in the quality of service Paychex offers. I foolishly overlooked these because I knew of multiple other businesses using them and assumed they were a reputable company. After multiple tax reporting errors within a few months time (that I or the state had to discover, Paychex overlooked) which have resulted in numerous hours wasted fixing, penalties and other frustrations, I couldn't help but vent to other business-owner colleagues. Sure enough, several of them use Paychex and informed me that they are experiencing the same frustrations with this company. When trying to resolve the errors, my "designated client representative" has been rude and dismissive to myself and my office manager. I cannot wait to dump this company and won't look back.

I tried to speak with customer service about a mistake Paychex had made in their system and after being told I couldn't speak to anyone and they couldn't help me, I was promptly hung up on. They have no accountability and truly didn't seem to care at all. Absolutely terrible.

Called to ask a few questions about procedures for for sending a roll over check to have it deposited into my account. I was told right away "We can't discuss 401K accounts with employees". Again, I stated that I had some procedural questions. I received the same answer. After 3 phone calls, someone transferred me over to the retirement division. There I was left on hold for 20, 35, and 45 minutes WITHOUT anyone ever picking up. If the employees can't answer questions what the hell are they doing??? My money, My life and Nobody in this organization gives a damn. I challenge someone in Senior Management to prove otherwise.

I was an employer. I used them for payroll and a 401k. The overall experience was awful. Automatic fee increases, poor service, terrible phone hold times, etc. I really don’t have anything positive to say. I closed the business six months ago. Paychex has made it near impossible for my employees to rollover their funds into IRAs. They have raised their fees while not releasing their funds. Miserable company and the fees and fund choices are abysmal. Avoid Paychex. You will be happier.

As Treasurer of a non-profit we had Paychex process our payrolls until September 30, 2019. After some problems, including our staff not getting paid at one point (their error) we switched to a different company. They continued to bill us and automatically withdraw the money from our operating account but later refunded it after complaints. In January they submitted incorrect year-end reports and W-2's even though a representative called and asked if we needed them to provide the service. We complained again and they said, "Sorry, but there is nothing we can do." They told us to call the government agencies and tell them that two sets of year-end reports and W-2's were submitted. They also billed us for the year-end processing.

What joke of a company. We canceled your service due to your lack of transparency and bait and switch tactics. We still got charged a few months after your service was canceled, even though your reps stated it was canceled. The last charge was for $58, which we then emailed you about and your rep said, "Sorry this was a mistake and it's been refunded." Now we get a call from collections weeks later for this exact $58 payment. I would recommend not a single business owner use this company for anything.

I had overpayed for COBRA and was told in September by a Paychex representative, via email, that they would refund the overpayment. After requesting the refund again in mid-Novebmer, I finally received a check for a fraction of the amount. I immediately contacted Paychex and told them that I was owed more. I was told that the payments team would review it and I would be contacted as soon as there was an update. Later in November, in December, and January I sent emails the person who was supposed to be looking into this - I never received a reply.

My employer merged 2 accounts together. Now I cannot access any paystubs, W2's or PTO and on top of that I got underpaid. I believe employers they should do themselves a favor and find a respectful company that knows and respect their clients and do not fall down for their cheapest price because it is a complete hassle. Hopefully someone will sue them and they close this shady business. By the way they advertise an mobile app that is completely empty of any useful information.

I am a small business owner. What a nightmare dealing with Paychex from onboarding to biweekly payroll. I have 6 employees and Paychex manages to screw our payroll almost every time. My Payroll specialist is never available. SO different people are doing my payroll each time. After reading all the negative reviews here, I am surprised that this company still in business. Unreliable company!!

I closed my payroll processing service with Paychex in November 2019 before my payroll for that month and asked paychex not to debit my account for that month. They did debit my account for not only November but also for December 2019. I have been emailing them every week since November (1st debit) and they say that they are looking into it and later towards the end of December they say that they have processed the refund. I still don't see any refund to my account (it is Jan 27th 2020 today), I am pretty sure it does not take that long for refunds to be processed specially refund to fraudulent charges. They have simply stopped responding to my emails. Please be aware, I am scared as they have my bank account information and they could do unauthorized debit to the account.

401k hardship withdrawal. I submitted my request for a hardship distribution on 01/22/2020 and they are saying that they didn't receive it until the 24th. I was also told that my request would be expedited as I was in the hospital for a while and am going on 1 month of not working. When I spoke to them they raised the date even further to up to 17 business days! I was told I would receive the money this week through direct deposit but now they are telling me it could be 17 business days unbelievable! These people don't care at all. Your paperwork sits around until they are good and ready to work on it!

I have closed my business payroll account and went with a different vendor due to the increase in cost and billing practices for services not provided. I have checked my company bank account and months after we closed the account with Paychex they still withdraw money. $545.86 when we do not do any business any more, seems like they are activating closed accounts and pulling in money after they know that the account is closed. Jacksonville FL branch. Not good for old customers and not good for new customers.

Paychex has my 401k from my old job. Their 1 star rating is accurate. I requested a distribution on 12-27-19 so I could take care of an unexpected expense on 1-23-20. I was advised on 3 separate times my funds would be available on Jan8th, then Jan 15th, now Jan 21. No deposit made and they can’t explain why the funds haven’t been transferred to my bank. They don’t deserve your business because they won’t keep their end of the contract. Look elsewhere.

Paychex is engaging in fraud. Too much info to type here but they are blatantly reactivating closed accounts. Reactivation yields a withdrawal from bank account on file. My last contact with them was October 2018 - I closed my account and told them to REMOVE MY INFORMATION FROM THEIR SYSTEM. They said it was closed and removed. Almost 2 years later (January 2020) I receive a letter saying they will withdraw nearly $400 from my bank account for "services".

I turned in the opt-out form to my work it apparently never got it to them after year I realized they were taking money for my check every month so I called them and asked them how do I go about correcting the issue and how do I close this account and get my money back? I was told basically I can never not have an account with the company now nor will I receive my money back because it has to be under a qualifying reason from the IRS. Okay that's understandable but I was literally robbed every month and nobody is held accountable now and I can't have my money back from the company even though it wasn't authorized to be taken... They did absolutely zero to help me rectify this situation I do understand it's partially my work that is to blame but I thought after I told them they'd been participating in stealing money from me I really thought they would have stepped up the game to help me fix the situation. Not the case.

I called last week to get info and pricing on Paychex switching from ADP after 3 years with ADP. WHAT A NIGHTMARE! I expressed that this week would be payroll week and asked if everything would be set up to seamlessly transfer from ADP to Paychex. I was assured by the account manager YES they could make it happen. Here it is Monday I needed timecards approved by 9am AND come to find out they had nothing set up AND NEVER eve set up the time & Attendance so timecards could be approved.

Holy hell. So my (small, nonprofit) company uses Paychex to manage some of our benefits options, and it's where we usually get our pay stubs. I've been trying for almost a month to log in on their circa-2003 website, and it just plain doesn't work anymore -- the authentication seems to be broken, as logging in stops mid-process. Three different up-to-date browsers on Windows that seems to update every week. Okay, fine, I'll tell customer service. And a few days after I fill out their online form, I get a reply email telling me to call. Now, I do web for a living, so I know that my calling isn't going to resolve anything, but maybe their tech team doesn't actually know about this issue. I'll call.

My company used Paychex for payroll services for 2 years. I canceled the service in August 2019, and they continued to charge me. I sent documentation proving the cancellation, my service rep contacted accounting multiple times to credit my company back the amounts, and the manager attempted to get involved. Now it is 5 months later and I still cannot stop receiving charges every month. No credits have been received, and I cannot even get them to stop charging my business account. It is now gotten to the point that I will probably have to close out my business account that I've had for years. I'm beyond disappointed in this company. If you are thinking of using their services, please consider another company. It truly has been the most powerless situation for me and my business. My business has suffered greatly because of my bad decision to choose them.

My old company ended up enrolling me in to Paychex 401K without my knowledge. When I left the company I got a letter from paychex in my old company stating I need a disbursement. I called paychex. I only had $63 in my 401k. I planned on transferring my 401k to my new employer but she said I was unable to do that because of the $75 fee so ultimately I have to cancel out my account. I'm pretty much donate my money to paychex so instead of me continuing to use my 401K with paychex I'm going to cancel my account and take it as a loss. I will never do business with paychex ever again. 0 Stars.

I have no idea how this company is still in business. Just Google their name before you sign up with this company. We have had terrible experience with their customer service, reps are very rude most of the times. They are absent multiple times a month and no one there to answer as their managers are also on leave the same time. So many errors and no real help to resolve these errors. Pulling random charges out of your bank account that are not authorized. Processing 1099, W2 with incorrect information, corrections are again with errors...I urge you to stay away from this company.

I would also nominate them for no stars if that were an option. Nothing but a comedy of errors. We been with them for 2 years now, and it's been a disaster. They have cost us penalties and interest with several taking agencies, and hundreds of hours trying to resolve issues. They have been making mistakes since day one, and continue to make repeated mistakes frequently, take forever to cure issues, and really just don't seem to give a crap.

If I could give this company no stars I would do just that. They are arrogant. They act as if you need them when you are paying for a service. The supervisors Amy and Tyesha are the worst people to deal with and should not be supervisors. They laugh in your ear when you are upset. This payroll company takes funds out of your account without telling you and you have to go through all types of measures to get your money back from them and they don’t refund everything. The last incident I just had with them they didn’t run my payroll on time but took the money out my account. When they did ran it I never received my check and they said I have to pay to get another one. Also Jennifer is a payroll specialist who also is a piece of work and does not do her job. Please go somewhere else. ADP is a good company so far.

From our initial account set up in 2017 to our latest payroll issue in 2019, the entire Process of dealing with Paychex has been a nightmare. The lack of organization, streamlining, communication, and responsiveness existent with the Paychex Company were brought to this company's office of the President on several occasions, to no avail. From the start, it took considerable effort on our part just to get the Flex department to respond and move the process of setting up our account forward. Later on, their general non-responsiveness went so far as to delay payment to several of our employees because of errors created by Paychex that were ignored by the Flex team, despite many requests and attempts to get the issue resolved.

I am a small business owner and this payroll service company is the worse business partner I have had in my career. They paid the wrong payroll, did not catch error and had the worse damage control imaginable. In short, as a customer service provider myself, if I approached my clients and/or my business the way Paychex does...I would be out-of-business by Jan 1st! Do not put yourself, your employees or your business in their hands - guaranteed they will disappoint!!!!

I operate a small Katy, Texas manufacturing company and have been using Paychex for our payroll/company healthcare. In 2018 I had a grandchild of which is living with me, along with my daughter. They have both been covered under my healthcare, but I have been told that my granddaughter needs to be removed after 18 months. The father of my granddaughter also works for me but was covered on his mother’s health insurance. Now the father will have to pay for their healthcare and so will our company.

Simply put, this business is the epitome of what's wrong in this country today. Bloated, overpriced services. A complete lack of concern for you as a customer. Useless staff how would be better suited slinging dung for a living. More than happy to suck funds from your account like one of the Lost Boys and provide nothing but attitude in return. You'd be best served by running for the nearest exit. Should you find yourself foolish enough to engage this smoke and mirrors organization for services, definitely avoid any support from Mike in Bedford, NH. He is a completely useless, arrogant and condescending fool of a soul who'll someday see himself in the mirror and realize what a ** is...enjoy your fruitless career.

I got stuck with Paychex because my accountant sold my account to them. They have horrible service that cost me lots of money and headaches with the Oregon DPT of Revenue. When I tried to leave they made it hard and stuck me with a $200 bill even though they have not processed anything for me for months. Moreover, they have sent me payroll checks from other companies by mistake too. Talk about confidentiality. I can't believe a company with this level of incompetence is still in business. STAY AWAY FROM THEM FOR YOUR OWN SAKE.

A rep from PayChex contacted me and resolved the issues. Been better if they did so when I called them in the firat place but happy they reached out after my review to resolve the issues. Thank you.

Our employees made a decision to enroll in the Health Insurance Plan offered by Paychex. After receiving our premium bills our employees realized that they were not placed in the Tier they had chosen which resulted in higher costs per month. Our employees requested to be placed in the Tier that they had SIGNED A CONTRACT for, however, was told this needed to be completed 7 months from now during open enrollment. HOW ARE MY EMPLOYEES GOING TO AFFORD THIS? As the owner I furious to think that they are putting a financial hardship like this on my employees.

We had insurance with Oasis for a year. We got a reasonable renewable from them, and signed on for another year. They moved to Paychex and dropped our coverage, a month into our policy. It turns out that they aren't a certified insurer, and so they can just raise your rates significantly (I have heard of others being increased 42% in a year!) or drop you with no warning and no consequences. And then you have to scramble to be covered. We have 4 weeks to find new insurance for our employees. They won't answer phone calls. I would never risk my personal or employees' health care on such a company if I had the chance to do it again.

I had Paychex for my payroll and also they set up health benefits. Communications is appalling. You can't get anyone on the phone. Endless emails with no answers or holding on the phone. When I had enough and cancelled everything, they did not tell me that I had to separately cancel on my own Section 125. AVOID these people.

I honestly do not understand why this company is even in business, much less a multi-billion dollar company. Too many grievances to list, including being overcharged a $gazillion for payroll for 1-2 people, having invoices hit my account way after it was closed, an NSF charge of $198 and so on... DO NOT USE THIS COMPANY FOR ANY SERVICES. Please report all complaints to the Better Business Bureau (bbb.org).

We have a small company of 3 employees. You'd think that would be easy to manage. Nope, not with the Paychex dingbat we had. She sent us the tax info for a Florida Paychex customer but we're in California. Also, the company as a whole has a lousy attitude. And they're dealing with our paychecks??? Our rep was so incompetent and had a lousy attitude and work ethic on top of that. I'm guessing she is overworked and underpaid - but that's not our problem. As a small company we have a big load of problems like every small company. But you deal with them. And never ever ever insult paying customers. Go to any other payroll service. Anything but paychex...

After getting a new job and realizing I would no longer need COBRA coverage I requested a refund for the month of coverage that I had just sent in a check for. I was told in early September a check was going out and I'd receive it within 7-10 business days - after that period lapsed with no check insight I called Paychex and they said it must have gotten lost due to no apartment number being listed in my address (which is BS because even without a number listed we still get the mail in my building). But I gave Paychex the benefit of the doubt and believed them when they said another check was being sent out this time with the correct apartment number attached.

I applied for my 401k distribution via internet. At the time the site made it seem like a paper check was the only option and you had to wait 10 business days. I called in to ask was direct deposit available. At first I was told no. That I couldn’t. It was too late. Then he changed to I could. Little did I know that you had to request them to release the for to my online account in order to request the funds via direct deposit. After that it goes all wrong. Once the distribution is processed you are given a confirmation number and a message that said fund will be available within a week.

Sent COBRA payment Sept 28th for Oct coverage. Check posted Oct 2nd. It is now Oct 21st and I still do not have coverage. Humana is still awaiting the paperwork from Paychex. Paychex says they sent it over but can verify (there is no tracking mechanism) from Paychex to verify Humana received it. I just get the same answers over and over 'it takes 7-10 days' or 'you are covered in our system', not according to my insurance company and they are the ones that cover me. I am on very expensive medication (thousands a month) that I have yet to be able to refill due to this nonsense that is causing health issues. It's just not good enough, how do I get my COBRA payment back?

I spent 45 days trying to get Paychex how to perform the most simple tasks: paying my estimated taxes on a certain day of the month for my small law firm. They were incompetent at a deep and systematic level, could not or would not perform even the most basic tasks, follow simple directions, despite directions repeated, in writing, again and again and again. They passed my very simple account between three different managers and two different “account specialists”, none of whom could apparently follow simple directions, all of whom blamed the last worker on the account. They billed me incorrectly, refused to identify what I was being billed for (still haven’t), would not respond to basic questions, wasted hours of my working time deadline with them. I can’t recall a more remarkable show of incompetence with another company I’ve dealt with for my business (law firm) - ever. Run, don’t walk away from this train wreck.

This company DID work to resolve the issue with me, and refunded the money due me. However, it took a lot of work to get this done. I would advise PayChex to NOT seek the business of such small companies as ours. We are a tiny non-profit. We do not have a full-time bookkeeper who might have noticed the errors earlier. Additionally, our only goal in signing up with PayChex was to beat the price we had with another payroll service. As it turns out, the "deal" PayChex offered was good for only one year - but we were never told this at the outset.

If there are a few things that a business needs in a payroll company, it is detail-orientation, precision, accuracy and reliability. Paychex is a MAJOR FAIL in all of these categories. In the past 6 months, Paychex has: (1) accidentally paid an employee who was terminated for stealing (this happened 6 months after the employee was terminated), (2) failed to withhold taxes from an employee's paycheck for an entire year because of a "data entry error," resulting in him owing thousands of dollars in back taxes, (3) repeatedly made mistakes on payroll resulting in employees not receiving their paychecks for days (currently, my top employee is in Czech Republic with no paycheck in his account), (4) been unresponsive and mildly dismissive when trying to resolve the above.

I am very dissatisfied with my experience with Paychex because their sneaky salesperson lied to up-sell me into an expensive plan which didn't meet my needs and then continued to charge me fees even after I closed my account. The plan she sold me was HR Solutions and we would allegedly get a part-time HR professional to do recruiting, write our Employee handbook, help with documenting problems with employees and fighting illegitimate unemployment claims. This seemed like a great package since we are a small company and can't afford a full-time HR person.

If you are looking for a company to put your retirement savings into please steer away from Paychex. I specifically fax them over per their request with the exact distribution amount and confirmed they received. I did this when another employee had a horrible experience and they completely messed up the distribution. I sent to different faxes on 2 different days and for some reason they decided to input the 2nd distribution that I faxed over 1st which therefore they made the check payable for the entire amount to one company. I wanted a distribution between 2 different accounts.

Several years ago I had a great experience with Paychex. When I started my second business I obviously had to use Paychex again from my previous experience but this time it was completely different in a very bad way. I was treated like my business didn’t matter to them. When I first started it took 1 1/2 months to get an agent assigned to me. This agent assigned wouldn’t return phone calls or emails for several days if at all. There were many discrepancies with issues to my account that never got attention. 5 months later this agent received a promotion and further wouldn’t handle any of my issues that still was needing attention. I then get put in a waiting list for 2 1/2 months to get another agent. Now L & I payments are late and no one would help sort these issues. I was forced to close my business and these issues have yet to be handled until today.

My husband and 400 of his coworkers lost their jobs last month. They were blindsided when the company decided to close its doors without notice. Being a really rough time for many, Paychex has only made it worse. They were awful when the company was running. There were several times they thought about not using Paychex. I wish they had followed through before closing their doors. Using the Paychex website and calling for assistance is like going back 30 years. The website functions and looks as if it were made in the early 90's. The many many employees we spoke with directly might seem to have an understanding of their own industry, but it becomes apparent quickly that is nowhere near the case. You will get varying answers to the same question. A number of former coworkers keep in contact through a LinkedIn group who are sharing their awful experiences with Paychex so I represent a good many.

If you want a company that does stick to what they promise do not choose them their PEO system is over rated and over priced. We had the core payroll and got talked into switching to the premium plan (PEO). What a big mistake. Their service was beyond unacceptable and overly priced compared to what we have. I would never recommend their PEO to anyone. We lost money and we also lost 3 employees because of them. Terrible customer service.

I fractured my ankle and tore my ligaments. They refused to allow me to use MY OWN money on my Paychex benefits card to pay the deductible for each visit until I sent them my insurance company's "summary of benefits." I did, then they said that wasn't good enough. I asked for a manager to call me back, that was two weeks ago. Today my physical therapy office called and said that my Paychex benefits card was declined for the past two appointments....WTF. I have now been on hold with the company for 18 minutes and counting while they try to find a manager. Worst company ever.

We recently switched from SurePayroll to Paychex to provide our payroll processing. Immediately, a significant mistake was made by a team member of Paychex wherein they entered the wrong pay rate and tax with holdings for one of our employees. When she found out about the mistake, it caused our employee to become so disgruntled, that they quit the job. She held our company responsible for the mistake of Paychex. When I contacted Paychex about the issue, their only resolve was to compensate us 4 months of services. This would seem like a decent compensation. However, this is actually the same amount of overpayment money we paid extra to the employee who quit. So, for their mistake, Paychex gives us compensation in the amount of basically nothing. Because of how they have handled this issue, I would definitely not recommend them to anyone.

If I could give no stars I would. Paychex cashed my check for 2 months worth of COBRA over a month ago and I still have no health insurance. I have called them multiple times and keep getting the runaround. Today, was put on hold for over 10 minutes and then hung up on. Finally got through to another person and promised a call back from a supervisor, Sebastian in 15 minutes. That was at 4 pm; it is now 10:29 pm and no call. This is ridiculous as they do not care about their customers and they need to take responsibility for their actions!!!!

I have waited day after day to be lied by several different reps on when and where my distribution check is. My first check didn't arrive, and they made me wait 15 business days when it clearly wasn't coming. Request a new check and wait another 15 business days for it never to be sent. I counted on that money and have had several issues because of lies and promises given to me by Paychex. TERRIBLE! Eviction, late bills etc. Terrible customer service reps that tell the same canned response over and over.

We’ve had a Paychex FSA for three years now. It is absolutely not worth the hassle. They regularly deny claims for obviously medical charges (think co-pay at “Foot & Ankle Clinic” or “Emergency Room.”). We have to log in and check whether a claim has been denied and then hunt down receipts, upload them and then call to make sure a customer service representative has checked the upload (usually they have not). They put a hold on the card until you go through this tedious process. For us it happens in 1 out of 3 claims. I see that Paychex is considerately responding to all of these reviews. I would suggest your time is better spent improving your service since the sheer volume of these negative reviews speak to the quality of the customer experience. I know how to call customer service. My point is that it shouldn’t be this difficult.

I have 30+ years of accounting experience. Selecting Paychex for the company I currently work for was not my decision and I have no choice but to work with them. I have done payroll and benefits myself. It is much Much faster and more efficient to do it yourself than to deal with this company. They have great sales people but do not back up their product with fast or efficient help, particularly in the benefits department. Need an answer now? This is funny because you will be tied up on the phone or passing emails back and forth to those who do not speak on the phone to get an answer to something.

The service was to create paychecks for our employees - removing taxes and ensuring they were submitted to the government and the state. For two year this did not happen and now I am being penalized by the government & state for this. I get the run around from every person at this company that I've spoken to. I now have to obtain legal representation to get the fees paid. Stay far away from this company.

I would find another FSA service. I have used this service for about 1.5 years and every single time I upload a receipt, they deny it. It feels like they look for ways to avoid paying out. This leads to extra time wasted on hold and sending in additional information, doctor medical notes (which you have to go to doctor medical visits), and additional running around. They also do not pay for OTC at pharmacies. I would avoid the headaches and frustrations of working with them and just start your own savings account for health related issue. Horrible experience.

My employees need to know their vacation time as they're trying to use their vacation time. They rarely log into Paychex and can't find their old login information. Guess what. Not one of them can log in and the only message is "call IT support". Great. Where exactly do I find that number? That's right. There is no number. No one bothers to work on Saturday or Sunday at Paychex. Lovely.

I have used Paychex for almost 30 years. Over the last 13 years, one of my employees has been responsible for tabulating payroll and submitting to Paychex. With her departure, it has become painfully obvious that she was engaging in a payroll fraud scheme. She had selected employees on the clock for lunch and was paying overtime on an 8-80 basis. Several payrolls were submitted where there were fewer than 40 hrs in a 2 week payroll where a diligent person at Paychex should have alerted the business owner.

The Paychex salespeople talk a smooth game regarding the services being offered and how they potentially can save you money. This is the last time that anything will run smooth. Be prepared to constantly correct simple errors regarding someone's pay rate. Also, be prepared for at least 5000 in fees related to Paychex errors. When you call them, "Oh wait you didn't know about that." Finally, the Paychex health insurance rep messed up the enrollment health insurance plans for my employees so I had to provide a much more expensive health insurance plan and eat the costs.

Sold my business 2 1/2 months ago. Used Paychex for years. New owner stayed with Paychex as well as my employees opening a new 401k. What a nightmare. First instead of opening a new 401k they took my plan and put the new owner's name on it and erased my entire history going back 4 years. They mixed payroll deductions from both employers with different taxpayer IDs into the same fund and pretended this was fine. After a month of pointing out the huge mistake they figured out the illegality of the situation and agreed to unwind the errors. Nearly 2 months later they are still working on it. Money deducted from payroll is being taken from employees and not invested in either 401k and one employee with a small loan is getting letters saying his loan is in default while he is unable to make payments.

I thought I was making a great decision for my new small and growing business but the personnel at Paychex have made it a nightmare, I mean a true nightmare. Unanswered emails, unanswered calls, months of requests for assist with set-up before bringing on employees to no avail, completely changing my business address on my workman’s comp policy and having absolutely no explanation as to how my business title got linked to a bad business address across town, every division is in a different states making it hard for everybody to know what’s going on, excuses and more excuses. I cannot tell you how disappointing this is for a startup company. Very sad.

I requested a rollover from an IRA to a 401k. The IRA rep told me the transfer was handed over to the 401k division over a month ago. My funds still have not appeared in my 401k. When I called to obtain status information, I had to wait for over 30 minutes on hold just to get to a Paychex rep only to be transferred to the incorrect department (this happened numerous times during a period of 4 hours). After 4 hours of trying I gave up. I have received repeated emails in the past 2 weeks stating that my transfer request has been received and that the transfer will take 15 business days. It’s been 30 days and I have no idea where my funds are. All the customer reps are rude and have demonstrated a lack of desire to help and are incompetent.

We are currently going through the nerve wracking process of trying to get my health insurance reinstated. Paychex facilitated its termination by giving the carrier incorrect information. Despite countless hours and numerous efforts to give them correct facts, there are unexplained delays and unhelpful representatives who don't seem to care about the angst this is causing us.

Awful company. They're predators. Their only objective is to take advantage of their clients. When I took a redemption from my 401K, they charged me a 66% fee. You read that correctly - 66%! I called twice, I was on hold over a half hour each time. The customer service reps, Wendy and Justin, were rude and smug. Whatever you do, never do business with Paychex!

I didn't have too big of an issue with Paychex when I started with them. We were a small company, working on contracts, so they provided the ability for us to do paychecks on demand. This was a good arrangement. Then the churn on the customer agents began, and after a period of time I had no clue who my representative was. The first one was excellent, and took good care of us. Eventually, I was being called to "file" for paychecks, even though I had explained many times the nature of our business, which was hit or miss, and we paid as we needed to. This did not stop monthly calls to run payroll, with threats that we would be charged monthly. This was the original agreement. Many times did I have this conversation.

A while ago Paychex acquired the PEO firm we'd been using for years, Oasis. We've provided two health care options for our employees through Oasis that whole time, two recognized established brands in Colorado. Now, Paychex is terminating our ability to get the health insurance of our choice through them, and saying if we don't sign up for the ONLY option they are giving us, my employees will lose their health insurance. The only conceivable reason for them to do this, is to be able to skim more profit off our health insurance premiums. This is scummy, dishonest, and intolerable.

I have been with Paychex for a number of years with multiple services. Other than being expensive,they were fine for many years. I have finally decided, due to recent mistakes (past 12 months), that I needed to move everything out of Paychex. Payroll was frequently incorrect (hours, rates, deductions, employee numbers, class codes etc.) and the corrections were often an even bigger mess (some mistakes couldn't be fixed), specialist changed multiple times and they are not all equally incompetent. The workers comp insurance was supposed to be pay-as-you-go but I would get a huge bill at the time of audit because they only collected one portion of the premium by mistake. 401k department is useless. You don't get to talk to the same person twice and they have no clue what they are doing.

I am a previous employee of a company that was sold to another company. When I called Paychex to ask for a copy of my last paycheck they claim that they can no longer provide that information because my employer closed their account. They kept telling me that I need to get it from my employer, but I kept telling them that my employer no longer exists. It is a new company!!! They refused to give me these records that I needed to obtain health insurance when I'm relocating. I feel like this is not even legal that they will not give me a record of my paycheck.

My company requested Paychex to correct W2 this March since there were issues. They told us that it will take around 6 weeks but never come back to us even we called again and again. It has been almost 5 months and we still do not have my W2. I definitely want to take a look at my new W2 with my CPA to make sure the new W2 is corrected. Feel helpless and have no idea about what I can do.

I own a small boutique. I’m the owner & I work there. I employed 1 employee upon opening the end of 2018. I began using Paychex Jan 2019. In Feb 2018 they had already switched my payroll specialist (which was a bit alarming because they didn’t notify me). On Feb 8th, 2019, the new Specialist forgot to run my payroll. Paychex agreed to put a “rush” on getting my employee paid by end of banking hours or by Saturday morning, and waive fees. They never kept their agreement. She did get paid but, ultimately, I was charged for their incompetence. It’s worth mentioning, I was boarding a plane while frantically trying to get my employee paid and prevent her from quitting.

My company sold so I asked for my distribution..they said it was mailed on the 9th and that I should have it by Sat. Not later than Monday. Here it is fixing to be Wednesday and no check!!! Getting really frustrated. Seems like they are lying.

Updated on 09/23/2019: Well paychex has been, is and most probably always going to be negligent, dishonest, ethically empty, morally spent and all in all lacking in their fiduciary duty. Reps are combative and incompetent and capable of only answering questions via script. They make me wait weeks for distributions and have few if any valid reasons for the delays that occur every month. When responding to these reviews they shine you on with unavailable phone numbers and reps that don't return calls or outright lie.

I've been trying for about 2 months now to transfer my 401k to our new payroll service, Gusto's/Guideline. Paychex makes it very difficult to transfer, is slow, and not very helpful at all. I feel like my 401k is being held hostage. Terrible service. I've provided all the paperwork, but the signatures supposedly don't match or are in the incorrect places. The "help" in rectifying these areas is poor to say the least.

I used PayChex for 4 years with no issues. Then I let my employees go and they took 9 months to cancel. They auto withdrew $200+ a month for over a year before I got someone to cancel. Then they only credited me a couple of months. And then the charges started again! There is no way to cancel their service on their website. Their reps don't cancel. I think there is a class action lawsuit here. I never post complaints, but they are stealing.

We have a small company and have used Paychex for over 4 years now. We also have a 401K and Workers Comp plans with Paychex. My complaint is only with Payroll. As others have said in their reviews, the agents doing our payroll, though nice, at times, are hard to get hold of and do not communicate well, and at times do provide information on time. The requests for payroll reports are either not sent or I have to call to remind the agent that I need to approve them since I've had instances where our payroll was way off and funds had to be reinstated. I've recently refused to work with an agent who was inattentive and neglected to tell me he was away and was rude.

I called to cancel my policy due to financial issues, they told me I could not cancel my policy for another 7 months when open enrollment is again. You should be able to cancel the insurance you pay for if you'd like without any issues.

I work for a small independently owned franchise (9 total employees) in the office processing paperwork and invoices. We signed up for Paychex with promises that they would not only pay the employees correctly & on time, they would also take care of the tax forms, job cost with invoice #'s, and track job hours (all things I was doing myself via Quickbooks and multiple excel sheets). The signing up process was messy and very unprofessional. The first week of payroll they shorted every employee hours (so instead of being paid for 30 hours, they were paid for 3).

I am having a very serious problem with this company that tells me that I have a debt with them that does not exist because I had a monthly payment plan of $37 and they told me that W2 would be free until they resolved to send me an invoice m charging several times for this service being that not even 1 year ago that my company had started the plan with them. So I called and they told me that this would be taken out of the invoice, but in the next invoice the value simply doubled and from that I decided to cancel and then the bigger problem started, since I even had to block that company in my bank account, always trying to withdraw the money after the cancellation request without my authorization and when they call me now they are still threatening me and say they accept agreement for the payment of this absurd and undue payment.

I kid you not. Been using the app for flex spending for several years. I go through hell every time I have a support issue. This one took the cake.... The rep said we don't have an app.. 1 hour on phone... Torture.

Our company signed up last January for a 401 k. Never, not on one of the twice monthly checks, has Paychex pulled either the correct employee contribution or the employer match. Absolutely not employer or manager take responsibility. Every email received from company had a supervisor name on it. Long story short, over 9 individual employees and supervisors have been contacted, and still can't get it right. And the "complex" issue, providing a four percent match for three employees. BEWARE OF THIS COMPANY FOR SMALL EMPLOYERS. THEY DON'T CARE ABOUT YOU.

Once you cancel your service with them, they no longer want to file and complete the quarter you have already paid them to do so. In our business deduction were made, but necessary payroll tax forms were not filed or paid to government. First, they gave me a list of the forms submitted and paid and later I found out some of them were not filed or paid.

We have a couple of out of state employees that were incorrectly allocated to the primary state in which the company resides. In February, we reached out to Paychex to get the problem solved. At that time, they stated that they put in the request to amend the W2s for the employees as expedited. It is now June and the employees still haven't received their updated W2s. I reached out to my rep and she stated that I hadn't ever responded and that's why I haven't heard anything. I made over 15 requests to get the W2s corrected and out to the employees. This is unacceptable and negligent. For many other reasons, we are moving off of Paychex, but this just sealed the deal.

I partnered with Paychex for my trucking company upstart. I took advantage of their WCI and payroll Services. After I started the customer service was horrible, and didn't care. They kept drafting money out of my business account with no notification in advance at random times. I closed the company and cancelled their service and it has been 4 months. They still are randomly attempting to take money out of my checking account with no notification, and sent me a cancelation bill for $2,120 dollars. 60% of it was fee related. I tried to settle and they never returned my calls but continue to attempt to draft my business account. I will be closing the account in a day or two. I wouldn't recommend them to my worst enemy.

I wouldn't know where to begin. And I don't have time to go through the nightmare saga that I've been through. Signed up with Paychex. I didn't want to deal with taxes and payments, etc. Immediately sales calls. No problem. I'm all for buying what is helpful as a business owner. I transferred my WCI to Paychex. This saleswoman straight lies and lies and lies. She personally cost me thousands in early termination because she neglected to tell me my WCI policy would be restarted. All I did was sign them as broker of record. Interestingly, my payroll estimates were changed by over 50k annually (I have 6 employees at $15 hourly). That's a huge increase and the WCI company will charge you based on what they didn't bill due to early cancellation.

Updated on 02/16/2020: This company is absolutely horrible at fixing mistakes and resolving customer issues. I posted on here several months ago and they said they were "looking into" and did not do anything. We used them for a short period- about 6 months and the resulting issues were completely unacceptable:

This has been the worst payroll company any employer has ever used. Every paycheck they are missing hours and missing punches for me and will not give me the money I am missing. They tell me to call the employer (where I quit because of this issue every pay period). They will not give me the money and neither will the employer because they are each blaming one another!!!! I'm missing so much money and they still will not give it back!!

Take your money and run, if you can get. After a qualifying event I was asked to move my money. My request was processed and approved and everything went quiet. Account is empty. No check sent, no transfers made and no reasonable answer other than we’ll look into it. Criminal.

After numerous phone calls and unexpected sales visits from their sales rep. "Robert", I finally agreed to switch over to Paychex from ADP, due to the large amount of savings they were offering. Biggest mistake of my life. I have a small insurance agency and they promised free W2's and 1/2 the cost of what I was paying with ADP. The implementation process was horrible when we switched over. They didn't have any of my employee information entered, and after spending over 2 hours on the phone with the assigned payroll specialist, my first "direct deposit" payroll was done wrong. My staff didn't receive their paychecks deposits in their account, so I had to process a manual check cut for them.

Don't trust this company with bank account. I had to cancel my account due to not having any more employees, although I only had one. I had planned on continuing with Paychex when I hired another employee until they pulled money out of my account without telling me. They claimed it was in my contract which I know it wasn't explained to me then because with one employee it would not have been cost effect. My reason for changing was cost for one employee and they never told me about this charge because it would make no sense for me to switch from Quickbooks.

So, after speaking with a friend who just retired from working in payroll for the last 30 years as well as two people in Human Resources and another that is a bookkeeper for the past 25 years, I explained the situation of the issues with my payroll. Hearing "sometimes we don't take out the taxes so you have more money in your check", raised a red flag. The woman at the payroll company is making decisions on my behalf as to when she feels I should or should not have taxes taken out of my check. Sometimes, federal gets taken out and sometimes it does not. Sometimes, state gets taken out and other times, no. Sometimes, she takes out local... and you get the idea. My expenses, my money, my life is none of this woman's concern.

Employers, save yourself some trouble with your employees by not using Paychex for their 401k services. I left my employer 2+ years ago and have not received my statements since. They lock their system up for 23+ days after the quarter ended, so they can "prepare statements", and during this blackout period, I couldn't request any of my missing statements. When I called and talked to a real person, there were nothing they could do either. Not sure what to do here.

I am never enrolling in Paychex FSA ever again. I decided to enroll in the FSA to save some money for a LASIK procedure, so I planned for it to occur this year. I maxed out during the enrollment period, got the debit card at the start of the year, then used it to pay for a portion of the procedure. Of course, uploading receipts should be required, but my claim got denied TWICE. I submitted the bill that the office gave me with my name+information, date of procedure, how much it costed, all clearly included with the name and location of the office (very obviously indicating what procedure was performed).

Terrible experience with the FSA flex spending account. I’d give zero if possible. I know some claims would probably be denied because I wasn’t sure, but they denied even the clearest doctor items in part, and I’m out 4 figures of my own money because of them. Thieves. It’s not worth the pre tax deduction between the time spent trying to get the money back and the money they refuse to reimburse.

I enlisted Paychex to manage my payroll and they bungled the transition, filed my taxes incorrectly, paid my employee on the wrong day and charged me the wrong price for their service...all in the first 2 weeks. After less than 3 months I was forced to cancel due to their incompetence, inability to understand simple tax law, and internal communication problems. I’m still waiting on a refund of the tax withholding a the collected so I can file my taxes as they can’t seem to figure anything out. Stay far away. They oversell their capabilities then crash and burn on delivery. Trust all the 1 star reviews you see, they’re nothing but a glorified call center with very little tax knowledge that will continuously spam you with unwanted call and emails if trying to sell additional products they offer, even after you request they stop multiple times.

I had canceled my services at the end of July, 2018 and had requested that they still file my year end tax return docs (with documentation to reflect this). Not only did they not do that but did not notify the OEC and I continue to get delinquency notices. Once we realized that Paychex would not admit they made a mistake or try to rectify it, my CPA and I have tried multiple times to get the pertinent information from them so I could still file all my year end returns but they will not return calls or cooperate.

They charge a fortune and mess up everything all the time. From my address, to HSA deductions. They took large sums money out out of my personal account (I am an employee!), not once but twice... They won't respond. Just terrible and traumatic.

The sales process with Paychex was great, I was excited about the HR onboarding and how beneficial it will be for the company. The 2 sales rep came in and did their pitch but I wasn't interested in the payroll but thought the HR portion would be phenomenal. The guy advised how it was working for his father's company (who knows, might be a pitch) but overall I was excited.

It's been days after the due date of my direct deposit and this cruddy company deposited my money, then took it back out and stated that it would be back IN MY ACCOUNT by 6pm. Guess what???? It's 8:05pm and NO MONEY IN MY ACCOUNT!!!! They refused to give me any information about my deposit, promised my employer that they would fix their error by 6pm tonight and they DID NOT DO IT. My auto insurance was not paid and my lights got shut off because of these careless idiots! They need to be held responsible for their nonsense.

After a very bad experience with workers comp policy now my paperwork is being hijacked and held for RANSOM!!! I was told that I have to pay another $500.00 or more for my W-2 to be mailed to me as well as even more money for a requested form 940 and 941! This is robbery and I wont have it. I will be contacting the IRS to inform them that the reason I cant file 2018 employment taxes is because Paychex is holding my legal and paid for paperwork for ransom. Then I will get our local tv stations involved as they love to report on stuff like this. VERY UNHAPPY!!!!

When we first tried to use payroll protection, they did not catch our payroll in time and our payroll bounced causing a 10% additional invoice and a deposit requirement equal to our payroll. Great help, huh? Then we tried again and was told we cannot use it unless two payrolls we without and returned items from our bank. Paychex seems to have two faces. The sales reps telling how well Paychex helps, then the rude folks who assure you that your company does not meet their high standards. But no matter what, additional, unexplained withdrawals from your account are going to occur at any time without notice or any concern. Paychex is a one way street.

I was requesting for my 401K rollover check for almost 2 months now. First, they mailed me a check with federal taxes withheld even though I filled up and signed the rollover form that the money will be directly rollover to an investment company not ROTH IRA. When I received the 1st check Federal taxes withheld, called them and told them that they made a mistake and they e-mailed me Void and Re-issue form, filled up, signed, returned with the 1st incorrect check via registered mail which cost me around $8.00. On the VOID and REISSUE form I check OPTION 4, rolling over to IRA not ROTH IRA, I even wrote DO NOT WITHHOLD TAXES NOT ROLLING OVER TO ROTH IRA, very clear instructions to follow.

Paychex Payroll: We switched Payroll and HR providers from ADP to Paychex; in hindsight, we should have stayed with ADP. The implementation process was far from efficient, our account representatives would ask us for something signed, we would provide it, only to have another representative say that Paychex never received the said item. Nothing was transferred or entered properly. We had employees' W4s, which were correct when we had ADP, magically turn into nothing. Paychex was configuring taxes at 0 instead of whatever the amount our employees had originally chosen. Some employees no longer had W4s in the Paychex system entirely.

I have no experience with any other payroll company. 2 Paychex reps in the last 5 years and they have been outstanding! Kudos to Steve and Iva. There have been some mistakes along the way but they have always been responsive to my every question, worked until mistakes are corrected, and researched if they don't know the answer. Through my own mistakes, I have learned to trust the process, system, and my team. If my rep is out, anyone I have ever connected with has been friendly, polite, and helpful. I have been nice to them and they have been nice to me. The original product has some system limitations that require work-a-rounds, can't produce all reports in excel, cross years, or go outside of Dept #s or EE ID's, add extra shifts or special work weeks.

When I was the HR Manager for my last company, we had numerous problems with Paychex losing or not properly processing insurance enrollment forms. Now that I am on COBRA, they have affected me personally by losing my completed COBRA carrier form. I completed and mailed the form in, and even called twice to confirm that they had received my form. Then, they changed the story a few weeks later and claimed they never received it, even going so far as to insist that I mailed in a blank form, which is completely absurd since I only had one form and distinctly recall filling out all the information on it before mailing it in.

Updated on 10/23/2019: This is my second review of Paychex. Our company has only continued with their service, because we fear that the tax issues that have arisen, due to paychex' failure to pay them properly will fall on our lap. This would include the fees that have been receiving for failed payment or failure to file. Since we have been with the company Dec 2017. We have had nothing but headaches. We have been through now 4 payroll specialists. We have only 1 W-2 employee and 1 1099 employee. That means they ONLY have to pay the state and federal taxes for 1 of our employees. However, they have continue to fail at doing it.

If I could give them minus stars, I would. The sales reps made lots of promises, advising me to move away from my previous software company (Gusto) to them. At first it sounded great, but it quickly turned into a nightmare. With 150 employees, the transition, that Paychex stated they would take care of, was a complete mess. Processing payroll was time consuming.

I've used them for several years for my small business. I always did notice the turnover in staff was incredibly high, sometimes seemed like every few months a new rep. What is going on there? Are they paying too little, mistreating them? What is it? Because absolutely this reflects some other larger problems in the company. Each rep is always courteous and prompt in replying, and my case is very simple. We have some insurance they withhold for us, but no 401k plans, so it's just straight salary information. My last couple reps made some major mistakes (omitted employees' entirely from a reporting period for example), but I thought it was a one off.

I have recently taken on the administration of Payroll and our 401k account which is run through Paychex. If there was an option for zero stars I would give zero. I don't think I have ever had a more horrendous customer service experience than I have had dealing with this company. They want you to give them information but when you the steps you need to take to get said information to them they give you the wrong answer. You then spend hours of your time on the phone with various people in "customer service". All of who tell you different things. The payroll specialists are a joke and don't give you any helpful information or make sure you are properly in compliance. They have people reaching out to the wrong people because you don't have one dedicated account manager to manage all pieces. Seriously, you could probably do your own payroll and 401k administration better than this company could.

I would discourage any potential client of Paychex. They are terrible with payroll and 401K management. I am the owner of a small company and mistakenly kept trying to make this relationship work so that I would have one less task to running my business. They made mistake after mistake. But moreover, they did not care that they made mistakes and never apologized and have the audacity to charge ME for mistakes they made. Investigate other services and read the reviews before deciding to put your trust with Paychex. Not a fan!

Paychex wrongfully paid an employee that he quit 600$ and when I contacted them they stated they cannot reverse the payment and there is nothing they can do. I stopped my services with them through email on 12/20/2018. On 2/16/2019 they charged me for services I never asked for after not being with them for 2 months.

In 2016 I started using this company and was satisfied with the service they provided as we had a small payroll. Then the sales team started saying how great their other services were. Don't be a fool and believe them. I signed up to do an employee handbook in December of 2017 and have yet to get their promised copies and here we are in February of 2019. I called to get my promised free Labor law posters only to find out that when I signed up for the "additional" service it changed my original contract. How nice right? They wanted to charge me $139.00 for something that was originally free. I will be looking for another service. Oh and not to mention they change your payroll rep like changing socks.

I was using Paychex for years, at first it was fine. Went through specialists like I was drinking water but it didn't bother me as my payroll was simple, until my last specialist!! I hired a new employee, he was working out so I decided to give him a raise after 6 months. I call my payroll in and let them know about the pay increase, when receiving his first higher rate paycheck my employee asks me if he is making more money an hour why is his pay less?? Good question right?

I retained PayChex to do one end of year payroll. All they had to do is make one payment to one employee and file the proper forms with the IRS. I advised them multiple time that I was closing the company and to tick the appropriate box on the Federal return and fill in the date on the RT-6 to advise the IRS and State of Florida I was closing the company and this was a final return. I guess I should be half happy they got the IRS form right but they totally botched the RT-6. Not only did they not supply the information that this was a final return, today I get a notice from the Florida Department of Revenue that the RT-6 was incomplete. They are expensive and inept. When I call them their representative said I had to fix the problem they could not. Beware if you are thinking about using their service.

Nothing but problems from the start. I switched from Intuit to try to save some money and I have nothing but regrets. I get non-stop calls and emails from multiple parties/people associated with payroll. They clearly DO NOT understand that I do not want to talk to them. PAYROLL should be EASY. I don't need 5 different people trying to walk me thru how to enter hours into an app. Seriously, I had no issues over 2.5 years and never had to talk to anyone to get my account setup and running with Intuit. Then, after wasting hours with them, they fail to file the first payroll! Then, the next payroll, they take out funds for checks that I WRITE! WTF?! I indicated I am writing the checks - not them. Once in their app, it looks like it was developed by junior college kids. It was obviously made by someone that has no idea how or what the end users want. AVOID.

I cancelled in 4/2018 and still being charged monthly. No response. Endless hold pattern once they determine my problem. I can't imagine the response once this review gets posted. I tried the online "bot" and get told I must call and speak direct.

Paychex signed us up for 401k and took thousands of dollars out of my corporate account prior to anyone in company approving 401k participation. I have been told that this is ILLEGAL by several employment specialists and CPS's. I have also spoken to as many people as I can at Paychex to terminate our relationship and 6 weeks later they are still taking money out of my corporate account. These people are crooks!!!

I've been with Paychex for over a year. The sales process to acquire my business was phenomenal. Every rep was better than the next. Things were moving along smoothly until I ran into a problem and couldn't afford to continue the HR services. I come from a service background and have a passion for quality customer service. Once I discontinued HR solutions, I continued with a new client rep. He was WONDERFUL! A few months later I received an email that I was getting a new rep which I knew wasn't good. Alex was OUTSTANDING! He new the business very well and as unpredictable as my business is, he made me feel like my need for assistance was no big deal, seamless. I always finished the interaction feeling valued.

I have been using the pay checks PEO system for two years. It is a nightmare. My 401(k) profit-sharing is a disaster, I’m not in compliance, and I’ve lost my ability to put away from my retirement. My personal financial advisor says he has never seen such gross incompetence in his 15 years of working with PEO 401(k) profit-sharing plans. In 2018 I am on a 50-50 split with my employees for medical health benefits. They took at 75% I paid and 25% the employees paid. It’s been two weeks and they have been unable to figure out why they are charging me more than I am supposed to and less for the employees.

I'm an employee from a company that uses Paychex. It's the absolutely worst experience I've had with a payroll company. They started charging for health insurance, and when I went to use it I didn't have it yet. I then was told on the website I no longer had insurance and they continue to charge me. When I sent a complaint they advised they will not refund any money. They are disgusting and will not be in business long if they can't work these things out. Look at the list of complaints. ADP is truly the way to go!

Have been using Paychex for payroll for a few years, and their service has been unbelievably, terribly, horrendously bad. Communication is non-existent. Account specialists change monthly. Fees fluctuate wildly for no explainable reason. Payroll errors repeated again and again, despite giving them detailed instructions, reminding them of past errors, and begging them not to make the same mistakes again.

They keep charging bank account after you cancelled services. They add fees unrelated to your business. Employees are having trouble moving 401 to their IRA. Supposed to have been 10 days. Now it's been 2 months. You're supposed to have a payroll specialist. Well good luck with that. Worst company ever. Stay away from them.

I have processed payroll with Paychex and have had a few errors throughout the years usually when my regular client specialist is not available. I do not know what is going on currently but the last 4 payrolls have had issues. I do not intend to keep processing with them if possible as I have no intention of dealing with a company where my client specialist is non-responsive and her supervisor seems to be lackadaisical. Other team members that picked up the slack seemed to be responsive. Payroll not processed until the last moment after emails and calls to client specialist when the information provided the night before the payroll is required to be input. Having to call multiple times and get "anyone" available to process the payroll and correct mistakes.

Worst experience and worst customer service. I canceled the service. Still they still taking money from my account. I will go to my bank and I will ask them to block these guys. DO NOT go with these guys at all.

Paychex has yet to figure out how to stop charging for a product you no longer have. We closed our original account and they have continued to charge us. It has been over 3 months and they will not respond to emails or calls. Now they are holding up the W-2's on that account. I'm trying to find out where they are and I am still not getting a response.

I met with their sales team and they sold us on great service. Great smooth reporting and easy payroll processing. We switched from Heartland to Paychex in April and it is now December and they are still making mistakes. We called one department and they would tell us they can't help because they didn't have access and it is another department's domain, I would call department B and they TOO would say it's not their domain, but it's department A. Wasted way too many hours getting it set up. Three months to have them get the GL set up correctly. That's 3 months of payments without getting the service we had been paying for. All the sales rep disappeared and our accounts were handed over to 'experts' that had no answers to any of the issues that kept coming up. Our 'assigned' expert never answers her line and is never available to assist us with issues we have with THEIR upgraded platform. It's a terrible company for small businesses.

They consistently screw up my payroll. I usually call it in so that the so-called experts can process it without incident. However, that is usually not the case. They cost more than ADP (who is the company I left for Paychex). Most recently they processed my payroll twice from the wrong amounts. As a result it caused several overdrafts to hit my account and now it's been almost a week and they still haven't worked it out. I will be switching back to ADP as soon as this mess is fixed. I would NEVER recommend this company to anyone.

Couldn't be more unhappy with this business. Strike One: Mistakes. Large errors in my payroll. One of my employees had to have three checks written to him before it was addressed and paid the proper amount. Strike Two: Sloppy paperwork. Paychex wasn't able to send me updated paperwork to confirm that I wasn't overcharged on payroll taxes due to these additional checks written. Several phone calls and emails never cleared up the matter. Strike Three: Bald-faced Lies. I was quoted a price for the service, and then charged more than DOUBLE the quoted price. Both for payroll services and preparation of W2s.

Veronica ** sales agent in Rochester, NY. Called her for help getting general liability insurance for my company, she messed up the terms on the contract, lied about correcting them, I foolishly followed her "expert" advice and am now out of my money and still uninsured. Haven't been able to get her or anyone in the office on the phone or by email for 2 days. Finally 3 days later, Tyler a rude and uninformed sales agent picked up my call after a 2 hr hold. He was clearly disgruntled about helping me or giving us any direction on how to reach Veronica. He said, "It's your fault. You should have caught her mistake." Asked if I needed anything else and was gone. I am flabbergasted that a company can just drop the ball so completely without care or concern for their clients. How are y'all still in business?!

Paychex Sales agent quoted me a price for our business and then I was charged a higher amount, I called to complain and I kept getting the runaround and kept giving me different people to talk with. I would be on the phone with them for 4 hrs and this was suppose to be a easy transition, then I moved my 401K and was only going to get charge $200 a month for recording fees and see that I got charged $240.00, this company lies too well. I should say the Sales agents do. Obviously they work on commission. I am going to be looking for another payroll company and move my 401k of all my employees to another company. Don't waste your time and get pricing because there will be hidden fees somewhere. Dishonest company.

This company is horrible. Usual delivery guy goes on vacation often so from getting paid in timely manner means we won't get paid until next day. Anytime new guy takes over route he screws us all. Not only is it late by hours or a day we also have to then scramble to cash or deposit checks to pay bills and get groceries. Like wtf. How are they still in business?

I have never experience a company make so many mistakes, then try to charge us fees for their mistakes! They routinely changed payroll amounts to employees without interacting with us. They would then want to charge correction fees, until I complained to supervisors, and sometimes the supervisor's supervisor. They failed to transfer state income taxes for one of our employees, tried to blame us for failing to file the proper paperwork, ignored our documentation of filing correctly, tried to assess a $400 correction fee, encouraged us to lie about the employee's move date and still have yet to resolve the issue after 8 months.