Paychex Reviews

I would find another FSA service. I have used this service for about 1.5 years and every single time I upload a receipt, they deny it. It feels like they look for ways to avoid paying out. This leads to extra time wasted on hold and sending in additional information, doctor medical notes (which you have to go to doctor medical visits), and additional running around. They also do not pay for OTC at pharmacies. I would avoid the headaches and frustrations of working with them and just start your own savings account for health related issue. Horrible experience.

My employees need to know their vacation time as they're trying to use their vacation time. They rarely log into Paychex and can't find their old login information. Guess what. Not one of them can log in and the only message is "call IT support". Great. Where exactly do I find that number? That's right. There is no number. No one bothers to work on Saturday or Sunday at Paychex. Lovely.

I have used Paychex for almost 30 years. Over the last 13 years, one of my employees has been responsible for tabulating payroll and submitting to Paychex. With her departure, it has become painfully obvious that she was engaging in a payroll fraud scheme. She had selected employees on the clock for lunch and was paying overtime on an 8-80 basis. Several payrolls were submitted where there were fewer than 40 hrs in a 2 week payroll where a diligent person at Paychex should have alerted the business owner.

The Paychex salespeople talk a smooth game regarding the services being offered and how they potentially can save you money. This is the last time that anything will run smooth. Be prepared to constantly correct simple errors regarding someone's pay rate. Also, be prepared for at least 5000 in fees related to Paychex errors. When you call them, "Oh wait you didn't know about that." Finally, the Paychex health insurance rep messed up the enrollment health insurance plans for my employees so I had to provide a much more expensive health insurance plan and eat the costs.

Sold my business 2 1/2 months ago. Used Paychex for years. New owner stayed with Paychex as well as my employees opening a new 401k. What a nightmare. First instead of opening a new 401k they took my plan and put the new owner's name on it and erased my entire history going back 4 years. They mixed payroll deductions from both employers with different taxpayer IDs into the same fund and pretended this was fine. After a month of pointing out the huge mistake they figured out the illegality of the situation and agreed to unwind the errors. Nearly 2 months later they are still working on it. Money deducted from payroll is being taken from employees and not invested in either 401k and one employee with a small loan is getting letters saying his loan is in default while he is unable to make payments.

I thought I was making a great decision for my new small and growing business but the personnel at Paychex have made it a nightmare, I mean a true nightmare. Unanswered emails, unanswered calls, months of requests for assist with set-up before bringing on employees to no avail, completely changing my business address on my workman’s comp policy and having absolutely no explanation as to how my business title got linked to a bad business address across town, every division is in a different states making it hard for everybody to know what’s going on, excuses and more excuses. I cannot tell you how disappointing this is for a startup company. Very sad.

I requested a rollover from an IRA to a 401k. The IRA rep told me the transfer was handed over to the 401k division over a month ago. My funds still have not appeared in my 401k. When I called to obtain status information, I had to wait for over 30 minutes on hold just to get to a Paychex rep only to be transferred to the incorrect department (this happened numerous times during a period of 4 hours). After 4 hours of trying I gave up. I have received repeated emails in the past 2 weeks stating that my transfer request has been received and that the transfer will take 15 business days. It’s been 30 days and I have no idea where my funds are. All the customer reps are rude and have demonstrated a lack of desire to help and are incompetent.

We are currently going through the nerve wracking process of trying to get my health insurance reinstated. Paychex facilitated its termination by giving the carrier incorrect information. Despite countless hours and numerous efforts to give them correct facts, there are unexplained delays and unhelpful representatives who don't seem to care about the angst this is causing us.

Awful company. They're predators. Their only objective is to take advantage of their clients. When I took a redemption from my 401K, they charged me a 66% fee. You read that correctly - 66%! I called twice, I was on hold over a half hour each time. The customer service reps, Wendy and Justin, were rude and smug. Whatever you do, never do business with Paychex!

I didn't have too big of an issue with Paychex when I started with them. We were a small company, working on contracts, so they provided the ability for us to do paychecks on demand. This was a good arrangement. Then the churn on the customer agents began, and after a period of time I had no clue who my representative was. The first one was excellent, and took good care of us. Eventually, I was being called to "file" for paychecks, even though I had explained many times the nature of our business, which was hit or miss, and we paid as we needed to. This did not stop monthly calls to run payroll, with threats that we would be charged monthly. This was the original agreement. Many times did I have this conversation.

A while ago Paychex acquired the PEO firm we'd been using for years, Oasis. We've provided two health care options for our employees through Oasis that whole time, two recognized established brands in Colorado. Now, Paychex is terminating our ability to get the health insurance of our choice through them, and saying if we don't sign up for the ONLY option they are giving us, my employees will lose their health insurance. The only conceivable reason for them to do this, is to be able to skim more profit off our health insurance premiums. This is scummy, dishonest, and intolerable.

I have been with Paychex for a number of years with multiple services. Other than being expensive,they were fine for many years. I have finally decided, due to recent mistakes (past 12 months), that I needed to move everything out of Paychex. Payroll was frequently incorrect (hours, rates, deductions, employee numbers, class codes etc.) and the corrections were often an even bigger mess (some mistakes couldn't be fixed), specialist changed multiple times and they are not all equally incompetent. The workers comp insurance was supposed to be pay-as-you-go but I would get a huge bill at the time of audit because they only collected one portion of the premium by mistake. 401k department is useless. You don't get to talk to the same person twice and they have no clue what they are doing.

I am a previous employee of a company that was sold to another company. When I called Paychex to ask for a copy of my last paycheck they claim that they can no longer provide that information because my employer closed their account. They kept telling me that I need to get it from my employer, but I kept telling them that my employer no longer exists. It is a new company!!! They refused to give me these records that I needed to obtain health insurance when I'm relocating. I feel like this is not even legal that they will not give me a record of my paycheck.

My company requested Paychex to correct W2 this March since there were issues. They told us that it will take around 6 weeks but never come back to us even we called again and again. It has been almost 5 months and we still do not have my W2. I definitely want to take a look at my new W2 with my CPA to make sure the new W2 is corrected. Feel helpless and have no idea about what I can do.

I own a small boutique. I’m the owner & I work there. I employed 1 employee upon opening the end of 2018. I began using Paychex Jan 2019. In Feb 2018 they had already switched my payroll specialist (which was a bit alarming because they didn’t notify me). On Feb 8th, 2019, the new Specialist forgot to run my payroll. Paychex agreed to put a “rush” on getting my employee paid by end of banking hours or by Saturday morning, and waive fees. They never kept their agreement. She did get paid but, ultimately, I was charged for their incompetence. It’s worth mentioning, I was boarding a plane while frantically trying to get my employee paid and prevent her from quitting.

My company sold so I asked for my distribution..they said it was mailed on the 9th and that I should have it by Sat. Not later than Monday. Here it is fixing to be Wednesday and no check!!! Getting really frustrated. Seems like they are lying.

Updated on 09/23/2019: Well paychex has been, is and most probably always going to be negligent, dishonest, ethically empty, morally spent and all in all lacking in their fiduciary duty. Reps are combative and incompetent and capable of only answering questions via script. They make me wait weeks for distributions and have few if any valid reasons for the delays that occur every month. When responding to these reviews they shine you on with unavailable phone numbers and reps that don't return calls or outright lie.

I've been trying for about 2 months now to transfer my 401k to our new payroll service, Gusto's/Guideline. Paychex makes it very difficult to transfer, is slow, and not very helpful at all. I feel like my 401k is being held hostage. Terrible service. I've provided all the paperwork, but the signatures supposedly don't match or are in the incorrect places. The "help" in rectifying these areas is poor to say the least.

I used PayChex for 4 years with no issues. Then I let my employees go and they took 9 months to cancel. They auto withdrew $200+ a month for over a year before I got someone to cancel. Then they only credited me a couple of months. And then the charges started again! There is no way to cancel their service on their website. Their reps don't cancel. I think there is a class action lawsuit here. I never post complaints, but they are stealing.

We have a small company and have used Paychex for over 4 years now. We also have a 401K and Workers Comp plans with Paychex. My complaint is only with Payroll. As others have said in their reviews, the agents doing our payroll, though nice, at times, are hard to get hold of and do not communicate well, and at times do provide information on time. The requests for payroll reports are either not sent or I have to call to remind the agent that I need to approve them since I've had instances where our payroll was way off and funds had to be reinstated. I've recently refused to work with an agent who was inattentive and neglected to tell me he was away and was rude.

I called to cancel my policy due to financial issues, they told me I could not cancel my policy for another 7 months when open enrollment is again. You should be able to cancel the insurance you pay for if you'd like without any issues.

I work for a small independently owned franchise (9 total employees) in the office processing paperwork and invoices. We signed up for Paychex with promises that they would not only pay the employees correctly & on time, they would also take care of the tax forms, job cost with invoice #'s, and track job hours (all things I was doing myself via Quickbooks and multiple excel sheets). The signing up process was messy and very unprofessional. The first week of payroll they shorted every employee hours (so instead of being paid for 30 hours, they were paid for 3).

I am having a very serious problem with this company that tells me that I have a debt with them that does not exist because I had a monthly payment plan of $37 and they told me that W2 would be free until they resolved to send me an invoice m charging several times for this service being that not even 1 year ago that my company had started the plan with them. So I called and they told me that this would be taken out of the invoice, but in the next invoice the value simply doubled and from that I decided to cancel and then the bigger problem started, since I even had to block that company in my bank account, always trying to withdraw the money after the cancellation request without my authorization and when they call me now they are still threatening me and say they accept agreement for the payment of this absurd and undue payment.

I kid you not. Been using the app for flex spending for several years. I go through hell every time I have a support issue. This one took the cake.... The rep said we don't have an app.. 1 hour on phone... Torture.

Our company signed up last January for a 401 k. Never, not on one of the twice monthly checks, has Paychex pulled either the correct employee contribution or the employer match. Absolutely not employer or manager take responsibility. Every email received from company had a supervisor name on it. Long story short, over 9 individual employees and supervisors have been contacted, and still can't get it right. And the "complex" issue, providing a four percent match for three employees. BEWARE OF THIS COMPANY FOR SMALL EMPLOYERS. THEY DON'T CARE ABOUT YOU.

Once you cancel your service with them, they no longer want to file and complete the quarter you have already paid them to do so. In our business deduction were made, but necessary payroll tax forms were not filed or paid to government. First, they gave me a list of the forms submitted and paid and later I found out some of them were not filed or paid.

We have a couple of out of state employees that were incorrectly allocated to the primary state in which the company resides. In February, we reached out to Paychex to get the problem solved. At that time, they stated that they put in the request to amend the W2s for the employees as expedited. It is now June and the employees still haven't received their updated W2s. I reached out to my rep and she stated that I hadn't ever responded and that's why I haven't heard anything. I made over 15 requests to get the W2s corrected and out to the employees. This is unacceptable and negligent. For many other reasons, we are moving off of Paychex, but this just sealed the deal.

I partnered with Paychex for my trucking company upstart. I took advantage of their WCI and payroll Services. After I started the customer service was horrible, and didn't care. They kept drafting money out of my business account with no notification in advance at random times. I closed the company and cancelled their service and it has been 4 months. They still are randomly attempting to take money out of my checking account with no notification, and sent me a cancelation bill for $2,120 dollars. 60% of it was fee related. I tried to settle and they never returned my calls but continue to attempt to draft my business account. I will be closing the account in a day or two. I wouldn't recommend them to my worst enemy.

I wouldn't know where to begin. And I don't have time to go through the nightmare saga that I've been through. Signed up with Paychex. I didn't want to deal with taxes and payments, etc. Immediately sales calls. No problem. I'm all for buying what is helpful as a business owner. I transferred my WCI to Paychex. This saleswoman straight lies and lies and lies. She personally cost me thousands in early termination because she neglected to tell me my WCI policy would be restarted. All I did was sign them as broker of record. Interestingly, my payroll estimates were changed by over 50k annually (I have 6 employees at $15 hourly). That's a huge increase and the WCI company will charge you based on what they didn't bill due to early cancellation.

Updated on 02/16/2020: This company is absolutely horrible at fixing mistakes and resolving customer issues. I posted on here several months ago and they said they were "looking into" and did not do anything. We used them for a short period- about 6 months and the resulting issues were completely unacceptable:

This has been the worst payroll company any employer has ever used. Every paycheck they are missing hours and missing punches for me and will not give me the money I am missing. They tell me to call the employer (where I quit because of this issue every pay period). They will not give me the money and neither will the employer because they are each blaming one another!!!! I'm missing so much money and they still will not give it back!!

Take your money and run, if you can get. After a qualifying event I was asked to move my money. My request was processed and approved and everything went quiet. Account is empty. No check sent, no transfers made and no reasonable answer other than we’ll look into it. Criminal.

After numerous phone calls and unexpected sales visits from their sales rep. "Robert", I finally agreed to switch over to Paychex from ADP, due to the large amount of savings they were offering. Biggest mistake of my life. I have a small insurance agency and they promised free W2's and 1/2 the cost of what I was paying with ADP. The implementation process was horrible when we switched over. They didn't have any of my employee information entered, and after spending over 2 hours on the phone with the assigned payroll specialist, my first "direct deposit" payroll was done wrong. My staff didn't receive their paychecks deposits in their account, so I had to process a manual check cut for them.

Don't trust this company with bank account. I had to cancel my account due to not having any more employees, although I only had one. I had planned on continuing with Paychex when I hired another employee until they pulled money out of my account without telling me. They claimed it was in my contract which I know it wasn't explained to me then because with one employee it would not have been cost effect. My reason for changing was cost for one employee and they never told me about this charge because it would make no sense for me to switch from Quickbooks.

So, after speaking with a friend who just retired from working in payroll for the last 30 years as well as two people in Human Resources and another that is a bookkeeper for the past 25 years, I explained the situation of the issues with my payroll. Hearing "sometimes we don't take out the taxes so you have more money in your check", raised a red flag. The woman at the payroll company is making decisions on my behalf as to when she feels I should or should not have taxes taken out of my check. Sometimes, federal gets taken out and sometimes it does not. Sometimes, state gets taken out and other times, no. Sometimes, she takes out local... and you get the idea. My expenses, my money, my life is none of this woman's concern.

Employers, save yourself some trouble with your employees by not using Paychex for their 401k services. I left my employer 2+ years ago and have not received my statements since. They lock their system up for 23+ days after the quarter ended, so they can "prepare statements", and during this blackout period, I couldn't request any of my missing statements. When I called and talked to a real person, there were nothing they could do either. Not sure what to do here.

I am never enrolling in Paychex FSA ever again. I decided to enroll in the FSA to save some money for a LASIK procedure, so I planned for it to occur this year. I maxed out during the enrollment period, got the debit card at the start of the year, then used it to pay for a portion of the procedure. Of course, uploading receipts should be required, but my claim got denied TWICE. I submitted the bill that the office gave me with my name+information, date of procedure, how much it costed, all clearly included with the name and location of the office (very obviously indicating what procedure was performed).

Terrible experience with the FSA flex spending account. I’d give zero if possible. I know some claims would probably be denied because I wasn’t sure, but they denied even the clearest doctor items in part, and I’m out 4 figures of my own money because of them. Thieves. It’s not worth the pre tax deduction between the time spent trying to get the money back and the money they refuse to reimburse.

I enlisted Paychex to manage my payroll and they bungled the transition, filed my taxes incorrectly, paid my employee on the wrong day and charged me the wrong price for their service...all in the first 2 weeks. After less than 3 months I was forced to cancel due to their incompetence, inability to understand simple tax law, and internal communication problems. I’m still waiting on a refund of the tax withholding a the collected so I can file my taxes as they can’t seem to figure anything out. Stay far away. They oversell their capabilities then crash and burn on delivery. Trust all the 1 star reviews you see, they’re nothing but a glorified call center with very little tax knowledge that will continuously spam you with unwanted call and emails if trying to sell additional products they offer, even after you request they stop multiple times.

I had canceled my services at the end of July, 2018 and had requested that they still file my year end tax return docs (with documentation to reflect this). Not only did they not do that but did not notify the OEC and I continue to get delinquency notices. Once we realized that Paychex would not admit they made a mistake or try to rectify it, my CPA and I have tried multiple times to get the pertinent information from them so I could still file all my year end returns but they will not return calls or cooperate.

They charge a fortune and mess up everything all the time. From my address, to HSA deductions. They took large sums money out out of my personal account (I am an employee!), not once but twice... They won't respond. Just terrible and traumatic.

The sales process with Paychex was great, I was excited about the HR onboarding and how beneficial it will be for the company. The 2 sales rep came in and did their pitch but I wasn't interested in the payroll but thought the HR portion would be phenomenal. The guy advised how it was working for his father's company (who knows, might be a pitch) but overall I was excited.

It's been days after the due date of my direct deposit and this cruddy company deposited my money, then took it back out and stated that it would be back IN MY ACCOUNT by 6pm. Guess what???? It's 8:05pm and NO MONEY IN MY ACCOUNT!!!! They refused to give me any information about my deposit, promised my employer that they would fix their error by 6pm tonight and they DID NOT DO IT. My auto insurance was not paid and my lights got shut off because of these careless idiots! They need to be held responsible for their nonsense.

After a very bad experience with workers comp policy now my paperwork is being hijacked and held for RANSOM!!! I was told that I have to pay another $500.00 or more for my W-2 to be mailed to me as well as even more money for a requested form 940 and 941! This is robbery and I wont have it. I will be contacting the IRS to inform them that the reason I cant file 2018 employment taxes is because Paychex is holding my legal and paid for paperwork for ransom. Then I will get our local tv stations involved as they love to report on stuff like this. VERY UNHAPPY!!!!

When we first tried to use payroll protection, they did not catch our payroll in time and our payroll bounced causing a 10% additional invoice and a deposit requirement equal to our payroll. Great help, huh? Then we tried again and was told we cannot use it unless two payrolls we without and returned items from our bank. Paychex seems to have two faces. The sales reps telling how well Paychex helps, then the rude folks who assure you that your company does not meet their high standards. But no matter what, additional, unexplained withdrawals from your account are going to occur at any time without notice or any concern. Paychex is a one way street.

I was requesting for my 401K rollover check for almost 2 months now. First, they mailed me a check with federal taxes withheld even though I filled up and signed the rollover form that the money will be directly rollover to an investment company not ROTH IRA. When I received the 1st check Federal taxes withheld, called them and told them that they made a mistake and they e-mailed me Void and Re-issue form, filled up, signed, returned with the 1st incorrect check via registered mail which cost me around $8.00. On the VOID and REISSUE form I check OPTION 4, rolling over to IRA not ROTH IRA, I even wrote DO NOT WITHHOLD TAXES NOT ROLLING OVER TO ROTH IRA, very clear instructions to follow.

Paychex Payroll: We switched Payroll and HR providers from ADP to Paychex; in hindsight, we should have stayed with ADP. The implementation process was far from efficient, our account representatives would ask us for something signed, we would provide it, only to have another representative say that Paychex never received the said item. Nothing was transferred or entered properly. We had employees' W4s, which were correct when we had ADP, magically turn into nothing. Paychex was configuring taxes at 0 instead of whatever the amount our employees had originally chosen. Some employees no longer had W4s in the Paychex system entirely.

I have no experience with any other payroll company. 2 Paychex reps in the last 5 years and they have been outstanding! Kudos to Steve and Iva. There have been some mistakes along the way but they have always been responsive to my every question, worked until mistakes are corrected, and researched if they don't know the answer. Through my own mistakes, I have learned to trust the process, system, and my team. If my rep is out, anyone I have ever connected with has been friendly, polite, and helpful. I have been nice to them and they have been nice to me. The original product has some system limitations that require work-a-rounds, can't produce all reports in excel, cross years, or go outside of Dept #s or EE ID's, add extra shifts or special work weeks.

When I was the HR Manager for my last company, we had numerous problems with Paychex losing or not properly processing insurance enrollment forms. Now that I am on COBRA, they have affected me personally by losing my completed COBRA carrier form. I completed and mailed the form in, and even called twice to confirm that they had received my form. Then, they changed the story a few weeks later and claimed they never received it, even going so far as to insist that I mailed in a blank form, which is completely absurd since I only had one form and distinctly recall filling out all the information on it before mailing it in.

Updated on 10/23/2019: This is my second review of Paychex. Our company has only continued with their service, because we fear that the tax issues that have arisen, due to paychex' failure to pay them properly will fall on our lap. This would include the fees that have been receiving for failed payment or failure to file. Since we have been with the company Dec 2017. We have had nothing but headaches. We have been through now 4 payroll specialists. We have only 1 W-2 employee and 1 1099 employee. That means they ONLY have to pay the state and federal taxes for 1 of our employees. However, they have continue to fail at doing it.

If I could give them minus stars, I would. The sales reps made lots of promises, advising me to move away from my previous software company (Gusto) to them. At first it sounded great, but it quickly turned into a nightmare. With 150 employees, the transition, that Paychex stated they would take care of, was a complete mess. Processing payroll was time consuming.

I've used them for several years for my small business. I always did notice the turnover in staff was incredibly high, sometimes seemed like every few months a new rep. What is going on there? Are they paying too little, mistreating them? What is it? Because absolutely this reflects some other larger problems in the company. Each rep is always courteous and prompt in replying, and my case is very simple. We have some insurance they withhold for us, but no 401k plans, so it's just straight salary information. My last couple reps made some major mistakes (omitted employees' entirely from a reporting period for example), but I thought it was a one off.

I have recently taken on the administration of Payroll and our 401k account which is run through Paychex. If there was an option for zero stars I would give zero. I don't think I have ever had a more horrendous customer service experience than I have had dealing with this company. They want you to give them information but when you the steps you need to take to get said information to them they give you the wrong answer. You then spend hours of your time on the phone with various people in "customer service". All of who tell you different things. The payroll specialists are a joke and don't give you any helpful information or make sure you are properly in compliance. They have people reaching out to the wrong people because you don't have one dedicated account manager to manage all pieces. Seriously, you could probably do your own payroll and 401k administration better than this company could.

I would discourage any potential client of Paychex. They are terrible with payroll and 401K management. I am the owner of a small company and mistakenly kept trying to make this relationship work so that I would have one less task to running my business. They made mistake after mistake. But moreover, they did not care that they made mistakes and never apologized and have the audacity to charge ME for mistakes they made. Investigate other services and read the reviews before deciding to put your trust with Paychex. Not a fan!

Paychex wrongfully paid an employee that he quit 600$ and when I contacted them they stated they cannot reverse the payment and there is nothing they can do. I stopped my services with them through email on 12/20/2018. On 2/16/2019 they charged me for services I never asked for after not being with them for 2 months.

In 2016 I started using this company and was satisfied with the service they provided as we had a small payroll. Then the sales team started saying how great their other services were. Don't be a fool and believe them. I signed up to do an employee handbook in December of 2017 and have yet to get their promised copies and here we are in February of 2019. I called to get my promised free Labor law posters only to find out that when I signed up for the "additional" service it changed my original contract. How nice right? They wanted to charge me $139.00 for something that was originally free. I will be looking for another service. Oh and not to mention they change your payroll rep like changing socks.

I was using Paychex for years, at first it was fine. Went through specialists like I was drinking water but it didn't bother me as my payroll was simple, until my last specialist!! I hired a new employee, he was working out so I decided to give him a raise after 6 months. I call my payroll in and let them know about the pay increase, when receiving his first higher rate paycheck my employee asks me if he is making more money an hour why is his pay less?? Good question right?

I retained PayChex to do one end of year payroll. All they had to do is make one payment to one employee and file the proper forms with the IRS. I advised them multiple time that I was closing the company and to tick the appropriate box on the Federal return and fill in the date on the RT-6 to advise the IRS and State of Florida I was closing the company and this was a final return. I guess I should be half happy they got the IRS form right but they totally botched the RT-6. Not only did they not supply the information that this was a final return, today I get a notice from the Florida Department of Revenue that the RT-6 was incomplete. They are expensive and inept. When I call them their representative said I had to fix the problem they could not. Beware if you are thinking about using their service.

Nothing but problems from the start. I switched from Intuit to try to save some money and I have nothing but regrets. I get non-stop calls and emails from multiple parties/people associated with payroll. They clearly DO NOT understand that I do not want to talk to them. PAYROLL should be EASY. I don't need 5 different people trying to walk me thru how to enter hours into an app. Seriously, I had no issues over 2.5 years and never had to talk to anyone to get my account setup and running with Intuit. Then, after wasting hours with them, they fail to file the first payroll! Then, the next payroll, they take out funds for checks that I WRITE! WTF?! I indicated I am writing the checks - not them. Once in their app, it looks like it was developed by junior college kids. It was obviously made by someone that has no idea how or what the end users want. AVOID.

I cancelled in 4/2018 and still being charged monthly. No response. Endless hold pattern once they determine my problem. I can't imagine the response once this review gets posted. I tried the online "bot" and get told I must call and speak direct.

Paychex signed us up for 401k and took thousands of dollars out of my corporate account prior to anyone in company approving 401k participation. I have been told that this is ILLEGAL by several employment specialists and CPS's. I have also spoken to as many people as I can at Paychex to terminate our relationship and 6 weeks later they are still taking money out of my corporate account. These people are crooks!!!

I've been with Paychex for over a year. The sales process to acquire my business was phenomenal. Every rep was better than the next. Things were moving along smoothly until I ran into a problem and couldn't afford to continue the HR services. I come from a service background and have a passion for quality customer service. Once I discontinued HR solutions, I continued with a new client rep. He was WONDERFUL! A few months later I received an email that I was getting a new rep which I knew wasn't good. Alex was OUTSTANDING! He new the business very well and as unpredictable as my business is, he made me feel like my need for assistance was no big deal, seamless. I always finished the interaction feeling valued.

I have been using the pay checks PEO system for two years. It is a nightmare. My 401(k) profit-sharing is a disaster, I’m not in compliance, and I’ve lost my ability to put away from my retirement. My personal financial advisor says he has never seen such gross incompetence in his 15 years of working with PEO 401(k) profit-sharing plans. In 2018 I am on a 50-50 split with my employees for medical health benefits. They took at 75% I paid and 25% the employees paid. It’s been two weeks and they have been unable to figure out why they are charging me more than I am supposed to and less for the employees.

I'm an employee from a company that uses Paychex. It's the absolutely worst experience I've had with a payroll company. They started charging for health insurance, and when I went to use it I didn't have it yet. I then was told on the website I no longer had insurance and they continue to charge me. When I sent a complaint they advised they will not refund any money. They are disgusting and will not be in business long if they can't work these things out. Look at the list of complaints. ADP is truly the way to go!

Have been using Paychex for payroll for a few years, and their service has been unbelievably, terribly, horrendously bad. Communication is non-existent. Account specialists change monthly. Fees fluctuate wildly for no explainable reason. Payroll errors repeated again and again, despite giving them detailed instructions, reminding them of past errors, and begging them not to make the same mistakes again.

They keep charging bank account after you cancelled services. They add fees unrelated to your business. Employees are having trouble moving 401 to their IRA. Supposed to have been 10 days. Now it's been 2 months. You're supposed to have a payroll specialist. Well good luck with that. Worst company ever. Stay away from them.

I have processed payroll with Paychex and have had a few errors throughout the years usually when my regular client specialist is not available. I do not know what is going on currently but the last 4 payrolls have had issues. I do not intend to keep processing with them if possible as I have no intention of dealing with a company where my client specialist is non-responsive and her supervisor seems to be lackadaisical. Other team members that picked up the slack seemed to be responsive. Payroll not processed until the last moment after emails and calls to client specialist when the information provided the night before the payroll is required to be input. Having to call multiple times and get "anyone" available to process the payroll and correct mistakes.

Worst experience and worst customer service. I canceled the service. Still they still taking money from my account. I will go to my bank and I will ask them to block these guys. DO NOT go with these guys at all.

Paychex has yet to figure out how to stop charging for a product you no longer have. We closed our original account and they have continued to charge us. It has been over 3 months and they will not respond to emails or calls. Now they are holding up the W-2's on that account. I'm trying to find out where they are and I am still not getting a response.

I met with their sales team and they sold us on great service. Great smooth reporting and easy payroll processing. We switched from Heartland to Paychex in April and it is now December and they are still making mistakes. We called one department and they would tell us they can't help because they didn't have access and it is another department's domain, I would call department B and they TOO would say it's not their domain, but it's department A. Wasted way too many hours getting it set up. Three months to have them get the GL set up correctly. That's 3 months of payments without getting the service we had been paying for. All the sales rep disappeared and our accounts were handed over to 'experts' that had no answers to any of the issues that kept coming up. Our 'assigned' expert never answers her line and is never available to assist us with issues we have with THEIR upgraded platform. It's a terrible company for small businesses.

They consistently screw up my payroll. I usually call it in so that the so-called experts can process it without incident. However, that is usually not the case. They cost more than ADP (who is the company I left for Paychex). Most recently they processed my payroll twice from the wrong amounts. As a result it caused several overdrafts to hit my account and now it's been almost a week and they still haven't worked it out. I will be switching back to ADP as soon as this mess is fixed. I would NEVER recommend this company to anyone.

Couldn't be more unhappy with this business. Strike One: Mistakes. Large errors in my payroll. One of my employees had to have three checks written to him before it was addressed and paid the proper amount. Strike Two: Sloppy paperwork. Paychex wasn't able to send me updated paperwork to confirm that I wasn't overcharged on payroll taxes due to these additional checks written. Several phone calls and emails never cleared up the matter. Strike Three: Bald-faced Lies. I was quoted a price for the service, and then charged more than DOUBLE the quoted price. Both for payroll services and preparation of W2s.

Veronica ** sales agent in Rochester, NY. Called her for help getting general liability insurance for my company, she messed up the terms on the contract, lied about correcting them, I foolishly followed her "expert" advice and am now out of my money and still uninsured. Haven't been able to get her or anyone in the office on the phone or by email for 2 days. Finally 3 days later, Tyler a rude and uninformed sales agent picked up my call after a 2 hr hold. He was clearly disgruntled about helping me or giving us any direction on how to reach Veronica. He said, "It's your fault. You should have caught her mistake." Asked if I needed anything else and was gone. I am flabbergasted that a company can just drop the ball so completely without care or concern for their clients. How are y'all still in business?!

Paychex Sales agent quoted me a price for our business and then I was charged a higher amount, I called to complain and I kept getting the runaround and kept giving me different people to talk with. I would be on the phone with them for 4 hrs and this was suppose to be a easy transition, then I moved my 401K and was only going to get charge $200 a month for recording fees and see that I got charged $240.00, this company lies too well. I should say the Sales agents do. Obviously they work on commission. I am going to be looking for another payroll company and move my 401k of all my employees to another company. Don't waste your time and get pricing because there will be hidden fees somewhere. Dishonest company.

This company is horrible. Usual delivery guy goes on vacation often so from getting paid in timely manner means we won't get paid until next day. Anytime new guy takes over route he screws us all. Not only is it late by hours or a day we also have to then scramble to cash or deposit checks to pay bills and get groceries. Like wtf. How are they still in business?

I have never experience a company make so many mistakes, then try to charge us fees for their mistakes! They routinely changed payroll amounts to employees without interacting with us. They would then want to charge correction fees, until I complained to supervisors, and sometimes the supervisor's supervisor. They failed to transfer state income taxes for one of our employees, tried to blame us for failing to file the proper paperwork, ignored our documentation of filing correctly, tried to assess a $400 correction fee, encouraged us to lie about the employee's move date and still have yet to resolve the issue after 8 months.

My company has Paychex retirement services. I fell into hard times and had to take a distribution. I gave ample time and took all the necessary steps and was assured funds would be released to me on August 9th to avoid disruption to my credit and landlord. That was verified both via website and rep several times. Today (the 9th), their website changed my payment date. I had to call several representatives before one would even put me on with a "manager" who wouldn't even tell me WHY the date had changed - just that giving me more information wouldn't change the fact that I wouldn't be paid by the promised date. I never thought I'd fall on such financial difficulty that I'd need to draw from my 401k. I have never seen a company be so incompetent, then be so unapologetic and rude about their own mistake. Am I overreacting, or is this a theme of Paychex and a reason they have a 2/5 Star rating on Consumer Affairs?

Paychex didn't file 941 for two quarters and I didn't find out about it until a year later when I was notified by the IRS. I had already discontinued service with Paychex because they don't have good customer service and now I can't get access to the information I need to file the forms and I can't get Paychex to fulfill their obligation to file the forms that I already paid them to file.

I just got off the line with a helpful customer service tech and thought I should share a review of my own. When I hire a new employee, it takes a while for me to learn their strengths and weaknesses. I am willing to look past or put up with some weaknesses as long as their strengths fit our needs. So it goes with software. There are things that I hate about the software. But, despite that, it works for me. The learning curve for me is likely longer than it is for others. The software requires that I do things twice in different places which confuses me. But I can pick up the phone and call someone and get an answer to my confusion at just about any time. They don't ridicule me for my lack of understanding. They help me to understand the software.

I opened up a solo 401K for my business with Paychex. Now not only are they charging me a monthly fee they want to charge me $1500 to transfer my account to Vanguard (who by the way will do this same transaction for $75). This is completely outrageous! They give me the run around every time I call and are impossible to deal with. I would never use them again!!! They overcharge you for everything and then provide terrible service.

Paychex is a joke company! It took them 5 or 6 different pay stubs to finally get me paid on time. My account specialist called once, and never called again! They never returned a call, or an email since our first initial meeting which I have been with Paychex for almost a year now. Their account specialist are extremely rude. Most of the time have no idea what they are talking about. When speaking with her she said "she had no idea who I was." What is the point of having a direct contact if they don't even know their clients. They say they are there to "help" but they are not. They are don't bother. My recommendation is to never do business with this company, I would have gone zero stars but it doesn't let me.

Paychex double paid an employee, didn’t file my start quarterlies. Files incomplete reports after I had cancelled. Has not refunded my money for the penalty or the invoicing they did after cancellation. Like 6 months or more after cancellation, still receiving quarterly reports with zero balances because there’s nothing to report. They are a ridiculous excuse for an accounting company. So many mistakes. More work than doing it myself.

I dealt with Paychex for over 20 years flawlessly on both our parts and they never skipped a beat. I formed a new company awhile ago. I provided them all the info to do withholding for 2 states. When one state contacted me and said they have never received and reports. I spoke to my rep and was assured this wasn't the case. After 2 weeks of back and forth it turn out it was the case but it was my problem and the supervisor claimed that the conversation I had with my payroll rep never happened. I sucked it up and confirmed that all was good with my South Carolina account and was assured, "Yes, all was in order" only to find out 1 year later that the same issue was happening in South Carolina and the employment commission went into my account and took 3k...

Paychex 401 retirement services - I have been trying to close my account for the past 6 months and they have been making it EXTREMELY DIFFICULT to do so. I file the paperwork. And I still get bills in the mail. It's a big joke at this point. They just won't let me out.

We used Paychex on-line payroll accounting for several years. The software was unreliable and crashed often. It did get better with time but there were still problems when we decided to migrate elsewhere. Our rep. made a mistake on our reporting that cost us substantial penalties. The rep refused to own up to it and resigned soon after. We put our account on hold in mid-summer while we moved our location. After a few months Paychex started to charge us a user fee even though we had no payroll. At the end of the year we had to pay the user fee in order to access our account for reporting. My experience corresponds with others as they continued to try to raid our bank account even though we were not using the service. I would not recommend this company to anyone. We are very happy with our new service.

I am a small business with just two employees, each in a different state. Paychex repeatedly did not pay employer taxes on time, the error being discovered when I had to sign for registered letters from one state alerting me of the delinquency. To get it correct took weeks, and countless hours of my time following up their various departments and managers. Granted, they did give me several weeks of "free" payroll, but my time and business reputation are worth more than their compensation.

I've been using Paychex as my payroll company for two years now. During that time the customer service was terrible. They have very high turnover of employees and every couple of months I was having to retrain my new specialist who would run my payroll incorrectly. Finally I decided I had enough and was going to hire someone new at the beginning of the year but when I googled quitting Paychex I found lots of people saying when they tried to quit they suddenly came up with "additional charges" and just took the money from their bank account.

NEVER, EVER, EVER AGAIN! Imagine dealing with a huge bureaucracy that doesn't care at all about your needs then imagine Paychex. This over bloated, poorly run Payroll Company was enough for me to never want to have payroll again! The constant need to contact a representative, unclear information, clumsy website and mindless roadblocks in trying to achieve ANYTHING. Just trying to call them is a headache! All calls are routed to your representative and if they're doing a crappy job (mine was) then good luck finding their boss. And when you do, they'll continue the tradition of making then breaking the promises! Absolutely horrific experience! If you're looking to hire a payroll company RUN IN THE OTHER DIRECTION!

If I could give zero stars I would. Two weeks in a row no one called me for payroll at the agreed upon time. I had 1 rep for 2.5 years. She was terrific. Once she left the service went downhill fast. When I needed something, even an answer to a quick question, no one would respond to emails or voicemails left. I was told that they were too busy. Too busy to help a customer? Today I was told that I wasn't a priority, payroll was. Okay so a call for 3 straight days you are too busy to answer and payroll not being met yet again? I quit. I had to find a company that would give a hoot about our company and our employees. It is unacceptable to say they are too busy. My employee did not get his check. Explain that to him. Too busy is an excuse not a reason. Stay until your work is done then. Just horrible service. Their sales reps are good but after they get you to sign you are in a for a hurtin'.

Horrible, I cannot believe this company is in business and are allowed to do business, they are frauds. They are incompetent thieves. They will make promises of ease of use, discounts & free service and still bill you for them. They cannot process payroll correctly. If you are lucky to get a hold of a person they are ignorant and don't know anything. They will mess up your life/business and waste your time & money. I only used them for 1 month before canceling my service, I have been waiting for 3 months for them to credit back my account on charges they continue to auto draft. Here's the kicker, I am still getting charges from them. Time to contact my bank to stop payments, There goes more money and time out the window. Very dissatisfied.

This company's pay system is HORRIBLE! I do not recommend any company to use their services for employees. As of this morning, I had to log into my acct... Username, password, answer 4 security questions, receive 4 verification codes, jump through 8 circus hoops, put clown makeup on, etc...And still NOT able to get into my acct. for my password. I was on the phone with ignorant folks that did not even know what was going on or how to help me. I got into my account after 45 minutes to NOT have my paystubs loaded!!! So, wasted 45 minutes of my time NOT to have the info. Are you kidding me!? I've had it with this CRAPPY ** company!!! Every two weeks the exact, same issues. I should be able to enter my username/password and IMMEDIATELY get into my acct -- NOT! Use ADP!!! Use ADP!!! This company is the worst!!!

I've had endless problems with Paychex. They have 1. taken money out of my account unauthorized, which cost me several overdraft fees with my bank. 2. They have been neglectful in filing my quarterly and some annual returns, causing me being fined by the government for late penalties. 3. They have written out checks for the wrong amount to my instructors. I really honestly don't think that their service could be any worse. I don't know if it is because my business is so small (10 employees), so they don't make me a priority??? But because I am such a small business, I have less wiggle room for mistakes. Effective after my next payroll, I will be canceling my Paychex account. I would recommend for small businesses to NOT use their services.

PAYCHEX has written and verbal strict instructions "HAVE NO CONTACT." Still they continue to violate the law. I am a payroll customer for years, but they DO NOT control their sales or should I say up-sales team. Continued relentless phone tactics last by Frantz **, who btw refused to let it go. Getting very disgusted with PAYCHEX's behavior. STOP HARASSING YOUR CUSTOMER, FOLLOW THE DO NOT CALL ORDER.

They are so incompetent taxing me on a nontaxable reimbursement I finally caught since January. Here it is October 10 days ago they were to go back and correct all of my paychecks and refund the differences. Have they done anything? In 10 days which they said would only take a few days they have done 4 days. Incompetence is no excuse. I will be seeing an accountant and attorney. They will regret ignoring me. Don't use this company. They have zero clue.

Awful experience. The payroll and time programs don't communicate and don't know what is happening on each other's end so you're ultimately using two companies it feels like. Lots of technical issues on the time side. Hidden charges. The worst ever customer service experience as a business owner I have ever had.

Our CEO signed up our small company with Paychex Retirement Services, presumably to help with the administrative burden. Instead, they just ripped us off. The returns were half of what my other accounts were getting, with large administrative fees. The customer service is simply horrible -- they give contradictory advice and run you around their phone lines. Apparently, they won't fill out any paperwork. They charge you for distributions. Using this company was a mistake, and at our last corporate meeting, we all recommended dropping this company. It's better to go straight to Fidelity or another fund, and skip these useless middlemen.

I had withdrawal Paychex services from Feb 2017 with numerous calls and emails on their service terminated. Paychex continue to withdraw funds from my checking account. I tried to stop the deduction, my bank said cannot stop the deduction. The only thing is to reach out and settle it with Paychex. Today 4/28 received the email from Paychex that stated quote, "Termination paperwork has a last check date of 1/1/2017. We are unable to backdate a termination, please complete the paperwork with a future date and return to us for processing." For real this is not my problem, I had forward email and calls Paychex payroll & 401K with my CPA but they just don't care, still continue to withdraw funds after the termination letter was sent.

The variety of service is very wide. An open company to purchase a wide range of stuff. They are nothing short of having more product than you could imagine. I have used them many times over. To begin with they are very helpful.They can outsource tasks like payroll compensation etc with ease and very dependable as an outsourcing company. They train in outsourcing. They bring together resources and people together for a dedicated dependable way of hiring in difficult situations. I believe they can bring together a company in need. Outsourced work has been a lifesaver in the company I am employed by. So much needed training and learning to the employees. Made it easier to deal with other tasks and not worry.

They are flexible. Very reliable. Quick and easy. We receive paychecks very quickly with no errors. They are very organized with the data we send them and very proficient in what they do. They are very ease with use because once we send them the hours and what not they process everything very quickly with less questions. They are easy to use when we have been using them for so long. We have had no issues and will keep using them as long as they keep doing what they are doing. I say their value is 100%. They are inexpensive with great ethics and reliability. We don't get over charged and sometimes if there is an error they will fix it immediately without extra charges.

Offered me the ability to handle my payroll needs with my small business. Was able to provide employee access via the Internet. Big win! Super easy to use their product and offering. Set up and drop employee information into their system and you are good to go. The staff made it easy for me to provide services to my human resource team as well as my employees. Offers great and easy to use online help as well. The product could be a little bit less expensive but overall I am happy with the cost for the services that it provides. They are more expensive but you get what you pay for!

Paychex provides the entire onset of payroll services, from calculating and distributing paychecks/stubs to calculation of employer taxes due plus providing employees with year end w-2s. Paychex takes out all of the hassles of the payroll process. They offer many options to the employer for gathering payroll data and takes all of the worries out of having to handle the payroll processes within the company (handle internally).

They have much variety it is crazy. I was so happy when I looked at all they had and found just what I need for me. It is so easy and simple to get used to. You do not have to be super tech savvy to work this and I like that. I really do. The options they got for training is great. There are so many and I love how many way I get and the people. The price is the best feature to start.

People has a wide variety of different types of products that are very good. In fact the company surpasses the rest of the competition. I find it very easy to use. It is very innovative and I'm happy to share this with everybody who wants to try it. A wide variety and range of training options that will keep you interested for a long time down the road. Great value for the money and anyone interested in this product and service in the future and now you won't be disappointed.

It has the right services what we wanted and how we wanted and it's very easy and fast to deal with compare to other other companies. No other companies have this kind of service and the price is reasonable too. Their service under which an employer can outsource employee management tasks easily, such as employee benefits, payroll and workers' compensation, recruiting, risk/safety management, and training and development that makes our company to go through many works faster and save time. Services we benefit from the shared responsibility, health and life insurance, retirement planning, employee training also the Payroll Administration...