Paychex Reviews

I'm really just trying to see my paystubs and I have to get a new account access from my employer every time I have to get paystubs. It's insane how locked out of my own data I am just because I got employed with a business' that thinks this is ok for a service to be like this. This is more friction than calling the IRS for anything. Just email stubs. It's not rocket science.

This company is deceptive and did nothing but harm my business. They are unable to make any decisions and go a step further by providing you bad information. They did nothing but harm my business and cost me a lot of money. They are by far the worst company I have ever worked with.

This has been the worst experience I’ve ever had. Specialist never available and super rude. When you ask for manager you never can get one and your bank account will be messed with and charged whenever these people make mistakes or out of office! Choose another payroll company. Please save yourself.

Paychex is an embarrassment. Good luck speaking to anyone over the phone. I've had multiple customer 'reps' in months. They filed my taxes late with the Department of Revenue and now I'm stuck with the bill. Really just an awful experience throughout, will take my business elsewhere. NOTHING good I can say. What the heck am I paying these people for?

Read the reviews and you see a consistent method of operation. It is CLEAR that you’re not the only one who’ve experienced the Paychex culture of being DECEPTIVE, IRRESPONSIBLE, UNPROFESSIONAL, FRAUDULENT, MANIPULATIVE in their practices. They prey on small businesses because they don’t have the resources and means to fight back and count on bigger companies to overlook the mistakes because they can afford to. The pattern is get you signed up then employees and their supervisors and managers will IGNORE, AVOID & LIE. Employees will get a commission if they sign companies up for their services such as HR, 401K, ERTC, etc. Then there’s no support or follow through.

When I researched using them, I didn't think to check reviews. But initially I read cost as $90/month. After speaking with somebody at company, they stated since I'm processing weekly it would be $28/week. I added on work comp through a Paychex affiliate. And then Paychex bumped up my invoice to $31 weekly. Even though the payments are to another company, since Paychex processes it, there is additional weekly charge. I was then contacted by sales rep to add 401k. And that would be another $50/month, and of course an additional weekly charge.

Have used Paychex for years. Tried to move banks, and they were unable to get my bank information correct. 3 months later, it was still not fixed, and then they sent me to collections despite wiring them money. Then I discovered that for YEARS they have been miss-calculating my Social Security and Medicare taxes. Go with someone else, I have.

Made a phone call to this company and the receptionist that answered the call was unbelievably rude! I tried explaining my situation to her so I could be transferred to the right department. She constantly interrupted me, spoke rudely to me, and ended up hanging up on me. I tried calling back again simply to see if I could speak to a manager or supervisor on duty to report what had just happened and to also have my initial problem resolved. Yet again, the same woman answered, she continued to speak to me rudely, told me that I didn’t need to speak to anyone there, and hung up a second time. Worst customer service I have ever dealt with! That woman needs to be fired or quit if she hates people this much.

DO NOT USE THIS COMPANY. Paychex is confused, negligent, and no one communicates with each other. They totally messed up our payroll, and the 401K department is a joke. Because we terminated the service AFTER 30 days, they went into our bank account after the (401K) service was terminated, and stole $1,239.00 IN Feb 2023. AVOID PAYCHEX AT ALL COSTS. This company will LIE, AND MAKE EVERY ATTEMPT to ruin your business. We have the cancellation notice, names, and emails as proof. However, THEY STOLE MONEY FROM OUR ACCOUNT ILLEGALLY AND WITHOUT AUTHORIZATION. After reading the other reviews, this company has a history of defrauding small companies. The customer service department is horrible, and the supervisors never answer the phone, nor return calls either. Do me a favor and stay from Paychex!

I was an employer of a single employee. I closed my Paychex account mid-year because I stopped using the employee. Now, I cannot get Paychex to generate a W-2 that the employee needed for her taxes, even though I am willing to pay whatever additional fees are required. I was bounced from one person to the next for weeks, all of them saying, oh you'll have to call this general number; only to be told when I called that I needed to go back to the first person. TERRIBLE CLIENT SERVICE. No one at Paychex tries to actually fulfill a very simple request for a payroll company -- CAN'T EVEN GENERATE A W-2??

Updated to 2 stars, as the issue was finally resolved and my money refunded. However, it should not take a review on Consumer Affairs, a threat of reporting to the BBB and the State Attorney General to get resolution to a problem. Still would not recommend.

Working with this company hands down has been the most horrible customer service experience and exercise in futility that I have ever experienced. After I fired them from doing my payroll because of incompetence, their inability to return calls (because my rep was "really busy") and rectify problems that their people and systems created, I was still contractually stuck with having to use them to oversee my 401k. This has been a huge debacle as well. They erroneously were withdrawing funds from my account for over 2 years. When I originally questioned it, they gave me the runaround as to being expense related. When I was able to dive into it more deeply, it turns out that they were making a huge error on their end and we're duplicating withdrawals each paycheck.

We were with Paychex for many years. We have a small company (8-10 employees), and the admin fees were about $1400 each pay period. Ridiculously expensive, but we did know the cost going in, so that's on us. When they increased our health insurance premiums by over 50% in October 2022, we could not afford to stay with them. I did some research and found a great company that we now use at a cost of a mere $90 admin fee per pay period - BIG difference from the $1400 we were paying.

*Update 4/10/2023: After posting this public review, Paychex has reached out and we have found common ground. Because of this, I have increased my review rating of the company. We will also continue to use them as our health insurance broker through this upcoming year hoping we have a better experience upon renewal.

This is the worst payroll company! We have been trying now for over 2 years to get our ERTC credits processed! We were lied to by Paychex and given tracking numbers over 5 months ago saying that the credits were processed for 2 of our companies, they provided tracking numbers but said they could not be tracked since it had been 120 days. 5 months later after weeks of emails following up on where our money was I finally call the IRS and find out 1 of our companies has NOT been filed at all and the other one only the Q3/4 not Q2 of 2020! Nothing but excuses and blaming others for this not getting done. Now they are requesting the same information that we have uploaded to them multiple times over a year ago.

We left this horrible company 6 month into the year in 2022. Since then, they have ghosted us and refuse to provide service. It is now Feb 2023 and we still are unable to get a hold of anyone to issue the W2 for our employees. When logging into PaychexFlex, we cannot see the reports because they removed it from our account in retaliation of leaving the company. When our employees log-in to view their tax documents, the field is blank and they cannot download their forms. Providing W2 is the Law and this horrible company think they can pull a fast one on us.

The latest overcharges were an error by our bank and not Paychex. They did make several mistakes during our partnership and I still do not recommend them, but they are free of any blame for the latest overcharge of $8,500.

I've been dealing with Paychex for about 4 years for payroll and our 401k. I have had 4 different account representatives, only one of which was capable of getting anything done right. Their system seems so old that it is not able to easily accommodate employee benefits or time off without a lot of problems and manual work. It is supposed to be automated but I end up having to do many things manually, either because they screw it up or just because their system cant handle it. They claim to target small business owners who aren't HR professionals, but the correspondence they send doesn't make it clear on what I am supposed to do with it without a lot of research. Save yourself the trouble and find someone else.

I began a 401k transfer starting in Oct.2022. It is Jan. 2023 and Paychex has still not been able to get $44k transferred to my current 401k Paychex account. They lost my check, found it, but generally have mismanaged this case. Every interaction with a rep I am told this matter is "being escalated." In the beginning, I made errors on the processing form. Those were fixed early and now all the errors and mishandling is on Paychex side. I also am a administrator for our company Paychex account. I am furious that I have to deal with this but if one of my employees was dealing with this I would feel helpless by the lack of completion on Paychex's part.

Working with Paychex been awful every step of the way. We paid them an arm and a leg to qualify for a tax credit and we never got the money. We've had about 20 different Payroll specialists over the past 2 years, sunk thousands of dollars into an HR program we didn't want plus a million other surprise fees. Paychex has nearly ruined us. If you are a small business, be warned.

Shortly after the review, a representative from the Paychex client office was able to get someone to help us quickly, and we were assigned a new payroll specialist afterward. We are happy that it was resolved.

Paychex provides no service and no support for its product. What kind of company does scheduled maintenance during peak log-in hours? Seriously, can't clock in at 8:30 AM due to scheduled maintenance? Who does that? No possible way to contact a live person. Customer service number is a recorded menu that tells you to click on the "?" for live chat but there is no live chat. I've now wasted 41 minutes of company time trying to get logged in and/or contact a real person at Paychex.

This is the worst company I've ever worked with... I hired them to do our company's payroll and found out two years later that they didn't submit our W2 s to the SSA. I just received a letter from the IRS telling me that I owe $7,743.56 in penalty charges!!! Getting someone to talk to is nearly impossible, much less getting them to help with anything. The communication is atrocious with their cumbersome departments and extremely high turnover of team members it's impossible to get anywhere with them!

As a church, we were a client for over 10 years. Needless to say, they provided excellent service or we would not have been with them that long. During February of this year, there was a problem discovered with our pastor's W2. After contacting our representative about the problem (which was their fault), it took well over six months to have the entire situation resolved. Instead of simply correcting the problem, matters were made considerably worse. A number of employees from all levels of the company were involved in this fiasco.

If I could give this company a negative number I would. Probably one of the worst companies I have ever dealt with. From lies from the sales team to non-existent customer service, they are definitely a company that I would never recommend.

Left my company and wanted to roll over my Paychex 401K into new employer retirement services 403B plan. I filled out the Paychex paperwork that was listed as **** (new investment program) For Benefit of (me) and remainder of small ROTH account paid directly to me. All on-line and submitted. Received several follow up emails about status, and one that confirmed my checks were cut and mailed. I received another email within 1 hour stating something was wrong, and no checks were cut. When I tried to call, Paychex phone system will not allow you to talk to anyone in person because I had left the company and only way to communicate was through their “chat feature” on their website.

The church I work as an administrator for used Paychex for 9 years to run its payroll. We realized that as a small employer we would cut our payroll costs in half by using a small local company that provided better customer service. Paychex gave us a discount but I had to call every 3 months or so to ask them to keep giving it to us. When I cancelled I emailed my support specialist and told her to close the account. She did not and I kept getting reminders to submit payroll over the next two months. I continued to email and she responded that she was sorry it was taking so long and would look into it.

After decades in business management I have never experienced this level of ineptitude. The final product wasn't even close to what was given to us in our sales pitch. Customer service was non existent. I'm speechless that a company as large as this operates in this manner.

We have been using Oasis/Paychex for Payroll HR and benefit services for a 1 and a half. It is impossible to do anything with this company. The HR person James L. does not do anything right and we have to constantly follow up and asking him to change things for us. Our issues are not resolved and more and more issues are created. We spoke to his supervisor Charles and complained about James then asked together a different rep but that was not done and we are stuck with James who can not get anything right. We called Customer Service and tried to get help but we just get passed on to a different person or they hang up the phone. Than happened a few times and every customer service rep will tell you a different solution and at the end they will say that we need to speak with James. It is a never ending nightmare. DO NOT GO with Paychex. However they do charge you and do take your fees but nothing will ever get resolved.

After 2 years of being a customer of Paychex they are not willing to correct tax returns that they filed for us without charging us a fee. They did give us a second option that asks that we pay additional money to them so that they will calculate, amend and file the corrected returns. I pointed out to them that the paychex website states that Paychex will "calculate, file, and pay accurately and effortlessly". I also found two more places on your website that state the same thing and more. In one spot on the website it states: "Optional Services at No Additional Charge-Tax Credit Services Get Help Finding and applying for tax credits for which your business may qualify to maximize your tax savings".