Paychex Reviews

At the beginning (May 2021) everything was working fine but when we decided to cancel their payroll service we have had the worst experience with this Paychex company. Since May 4, 2022 we have tried to cancel the services and no one after more than a year has been able or wanted to fix this situation. They continue to charge us for service without having another contract with them. We do not recommend it.

We had a great experience with the sales team Paychex and so we switched over to them as not only our payroll provider but our PEO in Q4 '2021. Since then, it's been nothing but headaches. This was our first experience with a PEO, and despite receiving every assurance that they would make the transition seamless, I find myself still to this day dealing with the fallout from the way they mishandled the paperwork with the states in which we do business. Avoid the headache for yourselves and find another PEO to work with as this is not a company that cares about its small business clients.

I'm really just trying to see my paystubs and I have to get a new account access from my employer every time I have to get paystubs. It's insane how locked out of my own data I am just because I got employed with a business' that thinks this is ok for a service to be like this. This is more friction than calling the IRS for anything. Just email stubs. It's not rocket science.

This company is deceptive and did nothing but harm my business. They are unable to make any decisions and go a step further by providing you bad information. They did nothing but harm my business and cost me a lot of money. They are by far the worst company I have ever worked with.

This has been the worst experience I’ve ever had. Specialist never available and super rude. When you ask for manager you never can get one and your bank account will be messed with and charged whenever these people make mistakes or out of office! Choose another payroll company. Please save yourself.

Paychex is an embarrassment. Good luck speaking to anyone over the phone. I've had multiple customer 'reps' in months. They filed my taxes late with the Department of Revenue and now I'm stuck with the bill. Really just an awful experience throughout, will take my business elsewhere. NOTHING good I can say. What the heck am I paying these people for?

Read the reviews and you see a consistent method of operation. It is CLEAR that you’re not the only one who’ve experienced the Paychex culture of being DECEPTIVE, IRRESPONSIBLE, UNPROFESSIONAL, FRAUDULENT, MANIPULATIVE in their practices. They prey on small businesses because they don’t have the resources and means to fight back and count on bigger companies to overlook the mistakes because they can afford to. The pattern is get you signed up then employees and their supervisors and managers will IGNORE, AVOID & LIE. Employees will get a commission if they sign companies up for their services such as HR, 401K, ERTC, etc. Then there’s no support or follow through.

When I researched using them, I didn't think to check reviews. But initially I read cost as $90/month. After speaking with somebody at company, they stated since I'm processing weekly it would be $28/week. I added on work comp through a Paychex affiliate. And then Paychex bumped up my invoice to $31 weekly. Even though the payments are to another company, since Paychex processes it, there is additional weekly charge. I was then contacted by sales rep to add 401k. And that would be another $50/month, and of course an additional weekly charge.

Have used Paychex for years. Tried to move banks, and they were unable to get my bank information correct. 3 months later, it was still not fixed, and then they sent me to collections despite wiring them money. Then I discovered that for YEARS they have been miss-calculating my Social Security and Medicare taxes. Go with someone else, I have.

Made a phone call to this company and the receptionist that answered the call was unbelievably rude! I tried explaining my situation to her so I could be transferred to the right department. She constantly interrupted me, spoke rudely to me, and ended up hanging up on me. I tried calling back again simply to see if I could speak to a manager or supervisor on duty to report what had just happened and to also have my initial problem resolved. Yet again, the same woman answered, she continued to speak to me rudely, told me that I didn’t need to speak to anyone there, and hung up a second time. Worst customer service I have ever dealt with! That woman needs to be fired or quit if she hates people this much.

DO NOT USE THIS COMPANY. Paychex is confused, negligent, and no one communicates with each other. They totally messed up our payroll, and the 401K department is a joke. Because we terminated the service AFTER 30 days, they went into our bank account after the (401K) service was terminated, and stole $1,239.00 IN Feb 2023. AVOID PAYCHEX AT ALL COSTS. This company will LIE, AND MAKE EVERY ATTEMPT to ruin your business. We have the cancellation notice, names, and emails as proof. However, THEY STOLE MONEY FROM OUR ACCOUNT ILLEGALLY AND WITHOUT AUTHORIZATION. After reading the other reviews, this company has a history of defrauding small companies. The customer service department is horrible, and the supervisors never answer the phone, nor return calls either. Do me a favor and stay from Paychex!

I was an employer of a single employee. I closed my Paychex account mid-year because I stopped using the employee. Now, I cannot get Paychex to generate a W-2 that the employee needed for her taxes, even though I am willing to pay whatever additional fees are required. I was bounced from one person to the next for weeks, all of them saying, oh you'll have to call this general number; only to be told when I called that I needed to go back to the first person. TERRIBLE CLIENT SERVICE. No one at Paychex tries to actually fulfill a very simple request for a payroll company -- CAN'T EVEN GENERATE A W-2??

Updated to 2 stars, as the issue was finally resolved and my money refunded. However, it should not take a review on Consumer Affairs, a threat of reporting to the BBB and the State Attorney General to get resolution to a problem. Still would not recommend.

Working with this company hands down has been the most horrible customer service experience and exercise in futility that I have ever experienced. After I fired them from doing my payroll because of incompetence, their inability to return calls (because my rep was "really busy") and rectify problems that their people and systems created, I was still contractually stuck with having to use them to oversee my 401k. This has been a huge debacle as well. They erroneously were withdrawing funds from my account for over 2 years. When I originally questioned it, they gave me the runaround as to being expense related. When I was able to dive into it more deeply, it turns out that they were making a huge error on their end and we're duplicating withdrawals each paycheck.

We were with Paychex for many years. We have a small company (8-10 employees), and the admin fees were about $1400 each pay period. Ridiculously expensive, but we did know the cost going in, so that's on us. When they increased our health insurance premiums by over 50% in October 2022, we could not afford to stay with them. I did some research and found a great company that we now use at a cost of a mere $90 admin fee per pay period - BIG difference from the $1400 we were paying.

*Update 4/10/2023: After posting this public review, Paychex has reached out and we have found common ground. Because of this, I have increased my review rating of the company. We will also continue to use them as our health insurance broker through this upcoming year hoping we have a better experience upon renewal.

This is the worst payroll company! We have been trying now for over 2 years to get our ERTC credits processed! We were lied to by Paychex and given tracking numbers over 5 months ago saying that the credits were processed for 2 of our companies, they provided tracking numbers but said they could not be tracked since it had been 120 days. 5 months later after weeks of emails following up on where our money was I finally call the IRS and find out 1 of our companies has NOT been filed at all and the other one only the Q3/4 not Q2 of 2020! Nothing but excuses and blaming others for this not getting done. Now they are requesting the same information that we have uploaded to them multiple times over a year ago.

We left this horrible company 6 month into the year in 2022. Since then, they have ghosted us and refuse to provide service. It is now Feb 2023 and we still are unable to get a hold of anyone to issue the W2 for our employees. When logging into PaychexFlex, we cannot see the reports because they removed it from our account in retaliation of leaving the company. When our employees log-in to view their tax documents, the field is blank and they cannot download their forms. Providing W2 is the Law and this horrible company think they can pull a fast one on us.

The latest overcharges were an error by our bank and not Paychex. They did make several mistakes during our partnership and I still do not recommend them, but they are free of any blame for the latest overcharge of $8,500.

I've been dealing with Paychex for about 4 years for payroll and our 401k. I have had 4 different account representatives, only one of which was capable of getting anything done right. Their system seems so old that it is not able to easily accommodate employee benefits or time off without a lot of problems and manual work. It is supposed to be automated but I end up having to do many things manually, either because they screw it up or just because their system cant handle it. They claim to target small business owners who aren't HR professionals, but the correspondence they send doesn't make it clear on what I am supposed to do with it without a lot of research. Save yourself the trouble and find someone else.

I began a 401k transfer starting in Oct.2022. It is Jan. 2023 and Paychex has still not been able to get $44k transferred to my current 401k Paychex account. They lost my check, found it, but generally have mismanaged this case. Every interaction with a rep I am told this matter is "being escalated." In the beginning, I made errors on the processing form. Those were fixed early and now all the errors and mishandling is on Paychex side. I also am a administrator for our company Paychex account. I am furious that I have to deal with this but if one of my employees was dealing with this I would feel helpless by the lack of completion on Paychex's part.

Working with Paychex been awful every step of the way. We paid them an arm and a leg to qualify for a tax credit and we never got the money. We've had about 20 different Payroll specialists over the past 2 years, sunk thousands of dollars into an HR program we didn't want plus a million other surprise fees. Paychex has nearly ruined us. If you are a small business, be warned.

Shortly after the review, a representative from the Paychex client office was able to get someone to help us quickly, and we were assigned a new payroll specialist afterward. We are happy that it was resolved.

Paychex provides no service and no support for its product. What kind of company does scheduled maintenance during peak log-in hours? Seriously, can't clock in at 8:30 AM due to scheduled maintenance? Who does that? No possible way to contact a live person. Customer service number is a recorded menu that tells you to click on the "?" for live chat but there is no live chat. I've now wasted 41 minutes of company time trying to get logged in and/or contact a real person at Paychex.

This is the worst company I've ever worked with... I hired them to do our company's payroll and found out two years later that they didn't submit our W2 s to the SSA. I just received a letter from the IRS telling me that I owe $7,743.56 in penalty charges!!! Getting someone to talk to is nearly impossible, much less getting them to help with anything. The communication is atrocious with their cumbersome departments and extremely high turnover of team members it's impossible to get anywhere with them!

As a church, we were a client for over 10 years. Needless to say, they provided excellent service or we would not have been with them that long. During February of this year, there was a problem discovered with our pastor's W2. After contacting our representative about the problem (which was their fault), it took well over six months to have the entire situation resolved. Instead of simply correcting the problem, matters were made considerably worse. A number of employees from all levels of the company were involved in this fiasco.

If I could give this company a negative number I would. Probably one of the worst companies I have ever dealt with. From lies from the sales team to non-existent customer service, they are definitely a company that I would never recommend.

Left my company and wanted to roll over my Paychex 401K into new employer retirement services 403B plan. I filled out the Paychex paperwork that was listed as **** (new investment program) For Benefit of (me) and remainder of small ROTH account paid directly to me. All on-line and submitted. Received several follow up emails about status, and one that confirmed my checks were cut and mailed. I received another email within 1 hour stating something was wrong, and no checks were cut. When I tried to call, Paychex phone system will not allow you to talk to anyone in person because I had left the company and only way to communicate was through their “chat feature” on their website.

The church I work as an administrator for used Paychex for 9 years to run its payroll. We realized that as a small employer we would cut our payroll costs in half by using a small local company that provided better customer service. Paychex gave us a discount but I had to call every 3 months or so to ask them to keep giving it to us. When I cancelled I emailed my support specialist and told her to close the account. She did not and I kept getting reminders to submit payroll over the next two months. I continued to email and she responded that she was sorry it was taking so long and would look into it.

After decades in business management I have never experienced this level of ineptitude. The final product wasn't even close to what was given to us in our sales pitch. Customer service was non existent. I'm speechless that a company as large as this operates in this manner.

We have been using Oasis/Paychex for Payroll HR and benefit services for a 1 and a half. It is impossible to do anything with this company. The HR person James L. does not do anything right and we have to constantly follow up and asking him to change things for us. Our issues are not resolved and more and more issues are created. We spoke to his supervisor Charles and complained about James then asked together a different rep but that was not done and we are stuck with James who can not get anything right. We called Customer Service and tried to get help but we just get passed on to a different person or they hang up the phone. Than happened a few times and every customer service rep will tell you a different solution and at the end they will say that we need to speak with James. It is a never ending nightmare. DO NOT GO with Paychex. However they do charge you and do take your fees but nothing will ever get resolved.

After 2 years of being a customer of Paychex they are not willing to correct tax returns that they filed for us without charging us a fee. They did give us a second option that asks that we pay additional money to them so that they will calculate, amend and file the corrected returns. I pointed out to them that the paychex website states that Paychex will "calculate, file, and pay accurately and effortlessly". I also found two more places on your website that state the same thing and more. In one spot on the website it states: "Optional Services at No Additional Charge-Tax Credit Services Get Help Finding and applying for tax credits for which your business may qualify to maximize your tax savings".

I have been a client of Paychex for many years. We started out with 4 employees and over the years had to let them go until it was just myself left. When we started, we were directed to pick a package that covered all the employees with several options such as Worker's Comp, Data Export, Garnish Services, and others. After the last employee was let go, there was no need for such a package and my company ended paying for package that no longer fit my company's needs. I mentioned the charges to my accountant who had referred me to this company and she stated that should not be paying so much for a single payee.

After years with Paychex, we cancelled to go with another PEO. The only good service we were provided was through our designated payroll person. Everything else -- 401k, HR questions, FSA, workers comp, customer service requests -- I would rate a 0.25. Emails were not responded to. Multi-state workers comp details never set up correctly, no follow up, though their rates were quite high.

I had a 401k plan with them from a previous employer. I was told I could leave the funds there until I was ready to roll them over. At some point my previous employer closed the account they had with Paychex. I was NEVER notified and all of my funds were taken for Misc. fees. I was getting ready to enroll into a new 401k with paychex under a different employer ID and wanted to roll the previous funds over. I contacted Paychex and they stated it was my previous employer's fault for not contacting me.

I was recently laid off from an organization that had been utilizing Paychex for their 401k plan. After considering options, I decided to take a disbursement to cover some recent medical bills that have piled up on my end and was literally sent a message stating that the funds would be distributed to my bank via ACH within 7 business days and in turn made payment arrangements and auto-drafts based off of this information (even allowing an extra 3 calendar days for some wiggle room).

My former company rolled our 401K program over to Paychex Flex in June. The black out period was over three weeks, apparently because they claimed they had to map old funds from old plan to theirs, however this should have been done in advance of the cutover and should be done programmatically. Then, sadly our company shut down a week later. Now, they are charging me $75 to roll over my 401K to my IRA (!!). The fees for their own IRA are much higher than my financial institution. So I feel like I am being gouged for the hot minute they held my account.

My account representative never followed through on my unemployment tax. They continued to deduct my tax, yet never paid it. They also state that it was no error of theirs. I am a new business owner and was looking for a payroll company that would guide me through all the processes. Unfortunately, Paychex is not that company. We have been open over a year now, Paychex has collected these taxes, but has yet to pay any of it. The sad part is that Payroll companies are not regulated, so we have no regulatory agency to complain to. I can't wait for my accountant to take over my payroll!! Paychex is not reputable.

They will sell you the sky before you sign up. Both for payroll processing and for 401K services. They lie thru their teeth to get you to sign up and then once you're in the door their support goes bye bye....| Reaching someone to help you is not next to impossible, it is absolutely impossible. I detest this company and am looking to go back to sure payroll, or ANY other company than Paychex.... Do NOT give this company your business. You will be sorry.

Run! They don't return emails/calls etc. They have illegal billing practices. We cancelled service with them 14 months ago. We are still being billed for what they call 3rd party vendors....which when you call them, are Paychex. They say they will cancel and then don't. I finally had to pay to have stop payments put on the account from them. 14 MONTHS! Unbelievable. No one is returning my emails and of course....they aren't issuing a refund. Maybe in another 14 months...RUN and don't use these guys. Totally unprofessional in their business dealings.

I am buying a house and needed to pull money out of my 401k for the down payment. Paychex has a form to request a form and you will need to follow up DAILY for them to actually move your request along. They claimed they didn't even receive one of my forms until I pushed them to look again and they suddenly found it. They will tell you every new form will take 10 business days to process but not even bother to start the process until you push them to. They sent one form to the wrong email and it took five days to be corrected. They finally released my money after 3.5 weeks of going back and forth but of course I won't receive it for, you guessed it, 10 business days. We will now not be able to close escrow in time solely because of Paychex. If you are a business owner considering using Paychex, I would strongly suggest going with a different company, at least for 401k services. Your employees will thank you.

I had my own business 20 years ago and used Paychex for our payroll services. Twenty years ago, the company had competent representatives and delivered dependably reliable service. NOT ANY MORE!!!! Do not waste your time, money, and energy retaining Paychex services! In the past 11 months (since starting another new business and hiring Paychex for payroll services) they have consistently disappointed at E-V-E-R-Y level E-V-E-R-Y single month! Eleven out of eleven payrolls that their "specialists" have "completed" have been WRONG... & not just small inaccuracies. In fact, one month they actually PAID a payee who hadn't been on payroll in MONTHS! I have also been assigned a new "payroll specialist" EVERY SINGLE month! Hence, all of the empty promises made each month with empty assurances that things will get better are forgotten with each employee who is turned over.

If you are a business owner DO NOT hire Paychex for payroll and benefits provider. It has taken me more than 50 hours and 1 month on countless chat, calls and email interactions for a month trying to solve multiple issues with the company 401k and HSA plan. Their customer service reps and rude and most importantly useless, after waiting for hours, they just tell you they can't help and send you to another department that can't also help, they don't reply to emails timely but they are very prompt to collect all admin fees without your consent associated with benefits that simply they are not providing, seriously thinking about involving my lawyer on this case. Avoid them like the plague.

They made an error over the course of 3 years in calculating employers portion of 401K contribution. Admitted it was a computer error on their part. Over $37K they have that they say can only be applied as a credit with unacceptable guidelines. Spent hours on hold and switched around from department to department. When I asked to speak to a manager they said they would have someone call me back. Never received a call. BEWARE.

I have been using Paychex for 15+ years with very few issues... HOWEVER the last 2-3 years we have noticed a definite decline in service. Not only is it very difficult to get anyone there to respond to concerns, but the mistakes and the number of missed processed payrolls has been getting ridiculous. There is no follow up or responsibility taken to make sure everything is in place to run your payroll. It is the absolute worst feeling when your employees call you at 6am because they didn't get paid. Then you spend hours on the phone to get a hold of someone to let them know your payroll did not get processed.

We have been customers for years and used to be very happy but we are extremely unsatisfied. They keep making mistakes and refuse to fix them. We have asked for a different specialist but they won't change us and our current specialist literally yelled at us on the phone trying to blame us for his incompetence. We are currently looking for a new company. I would not recommend this service to my worst enemy!

I have been working with Paychex for about 2+ years and every year it gets worst. Their specialist has made so many mistakes and I am the only one paying for it. They reported the wrong information to IRS, which made me have to pay IRS over $700 and I am still waiting for reimbursement. They made errors in payroll and have charged me multiple times for their correct. I spend hours calling their representatives and they is NEVER any resolution. They just double down on repeating more mistakes costing me more money!! I need leadership to finally respond to all of my emails! End of Year Tax season was a nightmare, I had to pay my private account to get my staff's information processed. PAYCHEX was NO Help at all, just a waste of time.

UPDATED 04/12/2022: I wrote a 1 star review where they took $800 from our account in error. Despite proving this to them they still have not fixed this or even talked to me about this. When I did the review I had someone from Paychex call me and give me an invalid number for a manager. I still have not gotten this fixed and still have not talked to a manager.

I have been using Paychex for several years with no problems... UNTIL recently. When trying to reach my specialist I am no longer put directly through but am put on hold for times exceeding a half hour - 45 minutes and it's with the "next available" specialist. I submit my payroll early in the day and after 5 hours it still has not been processed, I don't even know if it's been received and looked at as I no longer receive confirmation of receipt. If there is any problem with the payroll, there is no time for corrections (if needed) as waiting on hold in line for "next available specialist" times out their "fix it" time. Fixing problems after that time means having to undo and redo... which they charge additional fees for. We are seriously searching for a replacement company to process our payroll.

My company has been a client for a 6 months, and during this time, the company has had missed filings, double filings, and late filings. I have incurred double charges, been penalized by the IRS, and have had to pay penalties. I have been assigned to 4 different people since I signed up. The latest one who handles my account has 700 clients. She sounds overwhelmed. Their turnover is high- and it appears employee moral may be very low.

They charged me $75 to send me a check for $182.55. I had just started working for a new company and separated my employment. The full amount was $303. They took just under 25% of my money. Even the IRS only took $45. This is a ripoff. I will never use their 401k service with any future employers. Period.

They forget to call you when payroll is due to get hours. They do not answer when you call, you will be on hold for 55 minutes then it rings as if they will answer and instead the line gets disconnected. You will leave messages for a supervisor to call and no one will call you back. Yet they will continue to charge your credit card that, is on file, even when there has been no payroll processed. Paychex is a total scam now. We have been with the company since 2010 and they were a good company until 2020 when they started spiraling down.

If you are a small or medium sized non profit Paychex may not be for you. We have had a payroll problem for almost 30 days and every service representative has passed the buck, or not responded to emails or phone calls. They even registered our out of state employee as in state after we brought it to their attention, then they tried to upsell us a HR support package. We moved to gusto, and as we grow we will go to a larger company, but never Paychex.

I have been with Paychex for 4 years and everything was great. However, everything went downhill when I received a new payroll rep. I have been requesting certified payroll since December and the function does not work. I have emailed and called my rep numerous times, and she is not available. She would occasionally email me stating she was working on my case, but my issue is not resolved. I have emailed her manager and have not received a response. I have decided that I will be looking for a new payroll company. Stay away from Paychex!

I was a Paychex client since 2012, small business owner. I was always happy with the service, until this year, I started to have continuously change on payroll specialists, my last payroll specialist was great (Michael **) until he left the company in August 2021, after that everything went downhill, I had 5 different people assigned to my account, all of them unresponsive and even rude, like Shawnice **. I spent HOURS on the phone because 3 times my payroll was not processed on Wednesday due to app glitches and trying to reach someone on the phone is almost impossible! This company doesn't have customer service, the chat is just automated responses, very stressful, I can't leave my employees without pay on Fridays.

I honestly don’t understand how a business can employ such poor business ethics to knowingly ignore the best interests of its customers. I was a Paychex customer whose business was impacted by COVID in 2021 and unfortunately my business went under in May 2021 so I no longer had a payroll to process and therefore had to close my Paychex account. Your company has subsequently locked me out of their portal so I cannot access my W-2 along with other reports that I need for end of year purposes. I was a paying customer from Jan-May 2021 so access to reports for this time period as well as visibility to my W-2 should be made available. Multiple calls and emails to my Paychex rep Jennifer **, and those above her (Diana ** and Jenn **) to obtain my W-2 have ALL been ignored. In these same emails and phone messages I have also asked that my mailing address be updated in the event my W-2 is mailed to me and again I receive no response.

We have been a Paychex client for 2 companies we own for almost 18 years. Getting my payroll specialist to even respond 2 years ago before the pandemic was horrible so we decided to start entering payroll ourselves instead of the phone calls. We were given a new payroll specialist recently and I have yet to talk to her. I email with read receipts and get that but never a response. She has never called me back. I even had someone last year that made an appointment to review our accounts and he no showed. You call and ask to speak to just anyone and you will wait 30+ minutes and they usually can't help because you have to speak to your specialist. Paychex is not the company it once was and customer service is a thing of the past.

We used to be a ten year PayChex customer. November, 2020 personnel changes were made that completely created such payroll chaos one employee left due to it. Coupled with that, we were advised to complete certain State agreements where we had employees. This proved to be unnecessary and costly leading ongoing conflicts. When requesting assistance from PayChex, we only received a "not our problem" basically. We terminated our arrangement, chose another provider and remain pleased in this new payroll company's services. I'll never darken PayChex's halls again.

First of all I have used Paychex as my payroll provider since 2017. I had relatively no issues up to 2021. The employee who was the Paychex payroll mgr assigned to my business quit. Then Paychex eventually assigned me a new Payroll mgr. That's when the problems started. Now I have no help at all. I asked for a payroll to be completed in December before year end 2021. (As you know there is yearend tax planning involved). Paychex removed the payroll taxes necessary not once, but twice. They then made the payroll payment to the employee account, but then removed it and credited it back to the business account. So no payroll was made to the employee prior to year end. But twice the amount of the taxes were removed from the business account.

This week is the second time I try to resolve a payroll issue with Paychex over the last 6 months. In both occasions there has not been an e-mail response within 24 hours and getting a human on the phone is very difficult. Today I was able to talk to somebody but this person was not able to help.

Paychex used to be good, but lately they have been incredibly unresponsive. I cannot get timely answers on any questions. My rep simply doesn't return my calls. I have raised this issue to their management, but still very poor response times. I wanted to change my 401k allocations. I called at 9 am this morning for assistance in doing this. No response all day. Now the market is closed and it's too late to reallocate. Actively looking to replace Paychex with another service.

We started with Paychex Flex in April 2020 when our non-profit organization grew too large to use paper time cards and manually process payroll. We were promised great things and had very high hopes. There were CONSTANT issues. We had to contact customer service nearly every day. There is a different department for every little part of the system – one for payroll, one for time and attendance, one for this, one for that – and they all have extremely high turnover. I wish I kept track of how many account managers we had! Nothing was user-friendly – we never even could manage to obtain a basic employee list. Payroll took hours and often had to be done on weekends in order to get employees paid on time.

I wish I could attach my screenshot of this email from my Service Associate Rep but this will surely give you an idea of the service from this company. Copied and pasted from my SMB: "Dawn, Thank you for confirming the Payroll. Please note the website is always wrong, always ignore those dates. It is always 2 business days before the check date...." I got this response after I had to fight for a refund because their website provided incorrect information. So you can't trust their website apparently. And since 12/13/21, when I needed help with a payroll run for my employee on a large commission, to date, no one has responded to 8 emails and 2 voicemails. Several reach outs to my SMB and his manager. Nothing. I've been asked to look into a new payroll service for our company.. RUN for this ** and terrible service.

We have been with Paychex for approximately 13 years. Competent help has steadily declined over the past few years. Our payroll rep is never available for a call and does not return phone calls. On the off chance that she does reply to an email, she forgets the scheduled appointment we have agreed upon. I have 7 phone calls/emails to managers regarding an issue with my simple IRA and no one has returned a call or replied to an email. Very frustrating and we have finally decided to get quotes from ADP.

We have been with PayChex for nearly 2 years and boy has the customer service gone down the drain! Our account was handled by 2 "managers" (Stephanie L. & Joalanda A.) who never answered emails, phone calls or helped in any ways! We then received TWC late payment notices and when it was time to close our account - I had to spend over 30 minutes on the phone to wait for a representative! #CompleteAmateurHour

I’ve used Paychex for over 20 years. This company has progressively become worse, the turnover with the account handlers has become constant. Checks are not arriving in consistent manner, mistakes are constantly being made. Always apologetic but, it keeps occurring. I think it’s time to switch to ADP, it’s shameful of what this company has become.

I had originally signed on with McBee payroll, then Advantage Payroll took over. Things went fine with both companies. A couple months ago my account was migrated to Paychex, this week my "payroll specialist" is out of office. I have spent over two hours on hold the past two days and have yet to complete my payroll. They appear to be attempting to migrate to an online payroll, I work in the field and this is not an option. Obviously time to find a new payroll company.

I have a small business of 4 paychecks biweekly, I have also been a client for 20+ years. I have no idea who is in charge of building their business model, but they need to reconsider. Up until about a year ago, I had the same payroll specialist. I had a great working relationship with him, he offered advice, and I overall trusted him. One day I get an email, he is no longer my payroll specialist. Then starts the revolving door of new payroll specialist. Some having more talent than others. Yesterday, I had to call them for a mistake in two of the payroll checks, and to ask where my payroll journals are. FORTY-THREE minutes on hold, why because my payroll specialist is out of the office, and she was out of the office the prior week, and I had to wait on hold then too. I am seriously considering dropping them after this year, and I have a feeling after reading a lot of these reviews that I am not alone. Oh, even the receptionist doesn't answer the phone.

Forget about getting payroll on time... Forget about complaining. There is nobody there to answer phones or chat with via their website. If you have payroll deadlines...RUN. Don't walk. Paychex is a company you do not want to trust with your payroll!!!

I do not know how I can get the attention of a company to whom I am a customer. Have left numerous messages for Payroll Rep, his/her boss, the boss's boss, the Corporate investment boss, the sales people. A total disregard to the mistakes they are making with my payroll. An utmost zero response to any inquiry, seems like the office is deserted. I always have to train their new staff and correct mistakes on the payroll. This time I cannot even get anybody to correct the mistakes because they keep switching the payroll specialists. The managers do not care, they do not call back, pretending the problems will go away without doing anything. This is a payroll company and they are messing up taxes, and employees' record. Nobody is responsible in this company.

Repeatedly, over and over, again and again, despite my efforts to fix, they have failed to process our very small, four-paycheck weekly payroll. They used to be good, but in the last few months, it has been an absolute nightmare. They have messed up paying my people at least three times, twice failing to process, once putting the incorrect check date (two weeks late.) At this moment I am holding for 5-10 minutes (but who knows?) to speak to someone to try to get yet another missed payroll corrected. They don't deserve my business and as far as I am concerned, to even be in business. I am switching services next week. I can't wait to be done with these guys.

Thousands of dollars in payroll errors made by this company in two short months of employing them to run our payroll. Two weeks to fix their error. We are a small business and this place has done nothing but make us look bad to our employees. Beware folks! This is not a company you want to trust.

Two companies - 1 is a 30 year Paychex customer; 1 is a 7 year paychex customer. Both are having issues with increasing frequency; 2021 has been a bad year of errors and inadequate support from Paychex. And I do recognize that many companies are having difficulties this year. As of right now, I am on Day 9 I discovered a payroll processing problem that has not been resolved. I am dealing with 2 levels of support: Payroll Specialist & Client Services Supervisor. Response time on calls or emails is slow or non-existent. My Payroll Specialist's voice mailbox is full.

My old employer used Paychex for payroll as well as 401k benefits. Like many people my job was negatively impacted by COVID-19 and now I'm no longer with my old company. I requested 401k rollover through Paychex's website, but when I received my distribution check I was shocked to see that there was an additional 75$ fee. $75!! Nowhere during the process was I alerted that Paychex would charge such an outrageous fee for something that other companies (such as Fidelity) does for FREE. I chose to move my 401k elsewhere rather than keep it at Paychex because 1) I no longer am employed at my previous company and 2) Paychex's miscellaneous management fees were way too high as is. I am so upset. As an employee I beg business owners to consider using someone else for their payroll and benefits.

I filled all the Cobra paperwork the 1st week of July. Paychex received payment approval by the end of July. I'm still not getting my health Insurance activated. Called every week (30 min wait) then talked to multiple people (Angela, Jason, Justin...). They all promised that it was escalated to supervisor/management but nothing happens. I'm wondering where the money is going if it's not the health insurance. In the meantime, they are asking my family to pay healthcare expenses while I'm unemployed; This is not fair.

This company uses telemarketing junk texts to get new business. We are on the DNC, we have no relationship with them, yet we got this text today "Hey David, I wanted to reach out as the end of the year is coming up quick and a lot of businesses typically evaluate their payroll partners around now. I wanted to see if you have a few minutes coming up to see how Paychex is helping businesses in your area. -Ashton "

They insentiently delay COBRA activation. It's been Ten weeks since I've activated my account and they have been receiving payments from the government. Every time I call they tell me It's active on their system and their COBRA team needs top notify the Actual health/dental insurance, but they never do! Why? Maybe they just waiting for me to go silent or find a job so that they never activate my benefits and pocket the premium!!!

This has been a nightmare... I was using them for 6 months my small business payroll until I realized I was being billed for services I didn't ask for. It took me hours and weeks of time to straighten out their mistakes. Finally after 4 months of phone calls I got my money back. I couldn't get satisfaction until I filed with the BBB. That got their attention. In addition, I had 2 employees (2 hours a week) who were auto-enrolled in retirement services that they didn't want and that has cost me more. Spent an average of 30 minutes on hold with each of many phone calls. Paychex workers on the back end were nice enough but all they could offer is "sorry". This service may work in a company with a full time person to deal with them but this has been the worst company experience I have ever had. Sorry, Paychex, I have no other recourse to my horrible experience but write this review.

Paychex's awful customer service is one of the reasons we decided to leave them for ADP. Our ADP rep recently brought to our attention that our Form 5500's were never filed properly for the two years we were with Paychex. As any small business owner would know, this mistake carries hefty fees and fines along with it. I called to have copies of the forms sent over to me so ADP could accurately handle them only to be told they couldn't submit them to me even though my information is involved with the closed account and my business partner (who was dealing with serious family health issues) would have to call.

Not happy. While they keep accurate records you cannot control or delete former employers and there is no one to call for assistance. It appears that there is no one way to get in touch with anyone at this company.

A Negative 5 star rating should be added so users could properly rate Paychex. I've never written a review before, but since Paychex is the worst vendor relationship I've experienced in my 24 years of being in business, I figured it was time to start. My negative experiences with Paychex over the last 4 months have been too numerous to document in 200 characters, so I will just list a few of the highlights. I purchased an existing business that was using Paychex for payroll and Paychex was contacted 30 days prior to the purchase and was informed that I was retaining all of the company's employees and wanted to continue with exactly the same settings as the company I was buying.

I have been frustrated over various issues since we began with them this year BUT the "straw that broke the camel's back" was the discovery that they have not been with-holding the correct Federal Tax amounts!!!! When I pushed them about their "guarantee", they insisted they did it correctly but I have proof they are short by $290 on one employee, $692 on another, $892 on another.... THIS IS SCARY!!!! Their response,; they withheld correctly... NOT EVEN CLOSE. In other words, they don't want to accept responsibility!!! RUN FROM THIS COMPANY!!!!

Our payrolls repeatedly contained errors and we were unable to get a response from our payroll specialist. We are a small business and it was clear they did not want our business. Things like payroll errors going unaddressed for days, contacting 15 people before receiving a response, requests made multiple times being completely ignored. Working with Paychex was bad for our business as multiple unaddressed payroll errors and no communication affects employee confidence in management. Would never recommend them or use them again.

So I switched over to Paychex thinking it would save me some time but it had ended up being more of a headache and more time consuming than my previous provider. From adding new employees, to creating manual checks, the process takes about 4-5 extra steps due to tall the different tabs, sections and clicks you have to go thru on their website.

phone. Contacting attorney general and hiring in a tournament to get my money.

I've created this account solely for the purpose of writing this review. It will almost certainly be the only review I ever write unless Paychex incorporates under a new name, in which case I may follow up and review again. If you are thinking of switching your company's payroll or 401k management to Paychex, don't. I cannot recommend that strongly enough. This company isn't a headache, it is a lobotomy. Not a coincidence that the past 20 or so reviews are all one-star.

Honestly, if I could give no stars, that’s what I’d put. This company is full of incompetent and dishonest people. My mother in-law passed away in April and we got the information about her 401k in early May. We were told by 4 different people that the paperwork was on its way. When we called again to tell them that we had not received it, a new rep says “I don’t know why they told you that, nothing has ever been sent”. When we asked if they can send an email, they said they don’t do that. So we hung up and called again. The new rep said they could and we finally get an email June 18th. We filled it out the same day.

In the midst of a global pandemic, my mom being diagnosed with breast cancer, and filing for divorce, I will say that switching from my PEO to Paychex was the WORST THING THAT HAPPENED for me in 2020! They made my life increasingly more difficult at every turn with their incompetence and lies. If I do one thing in my life that benefits others, let it be me telling you DO NOT USE PAYCHEX!!!

This company is the single worse vendor I have ever worked with. I have been trying to resolve an issue with the State of Virginia where Paychex made an error in a payroll tax filing and they have been negligent, at best, in their efforts to resolve it, to the point where my company just received three fines from the Virginia Department of Taxation.

My company used Paychex for over 20 years, but over the past year + their service was so poor that I switched companies. I didn't want to have to go through the hassle of switching companies but their response time was so bad. You can no longer pick up the phone and reach your payroll "specialist." I would wait days before receiving a reply and when I did it was an email, not a phone call. It took almost 3 months to get a tax form amended.

My company has been using Paychex for over two years because they purchased our former payroll company. There have been numerous mistakes. They leave out sales peoples auto allowance for example. There was an employee that moved from NJ to PA. They changed the address on the pay stub but kept taking taxes out for NJ. We set up a new employee in DE and they were taking out taxes in CA and MD. Another new employee was set up but not paid for over a month because they need a different direct deposit form. This is only a small portion of the mistakes. I have called a supervisor and all she did was make excuses. I asked to speak to a supervisor two weeks ago and have not received any communication. It is clear to me that I am dealing with people who just don't care. My only hope is that someone will see this review and respond.

We have been with Paychex a few months now and nothing has been easy about it. Constantly being blown off by my rep and have to wait on hold to speak with anyone if you need immediate assistance. The point of using a payroll service is to make your life easier, which has not been the case with us. They say they are compatible and user friendly but it’s almost impossible to submit payroll with assignments on an iPad.

Dishonest, deceiving and completely unethical. We signed up with Paychex last year and it has been a disaster since then. They are extremely deceiving and keep charging our bank account without our permission. Their Florida team is very deceiving, dishonest and untrustworthy. We got charged multiple times for no reason many times. We are getting ready to file a police report against them. Very dishonest and will lie on your face.

I was originally signed up with Paychex under another company. That company has long since closed down. When my current company decided to start using Paychex, I thought, great- I love them. Something has changed in the last 8 years. First I couldn't sign on because everything related to me was from my previous employer - phone number, email, login, password. I still show the company on my profile now that I have finally gotten into my profile after 5 chats. Each chat gave me only one piece of the puzzle. No one stayed with me to see it through. This process of getting access to my paychecks has been harder than any other software or website that I have ever tried and I have been on quite a few. I am so disappointed with this process.

We have been with Paychex for several years. They boast a large portfolio with many additional add on's, all of which become costly and tie you into staying with them when they do a horrible job in other departments. HR, was costly and did nothing for us but create a generic employee handbook meanwhile leaving us open to PAGA law here in California. A former disgruntled employee took advantage of this and we had to pay out a huge settlement. This should have been caught by paychex "HR" specialist from the start. They take no responsibility for this oversight. Meanwhile this one error could have bankrupted us. If it wasn't for the fact that our business was so busy this would have been a departure from them. Sadly our agency is growing too quickly, has benefits, and 401K plan through Paychex tying us in.

Our experience with this company has been absolutely terrible. It started with our previous payroll company retiring, and they had set up moving all of their accounts over to Paychex. I should have done more research before we agreed to sign on, but lesson learned. As we moved towards tax season, we realized there was a massive discrepancy. Mind you, we had no hand in switching over any information from our previous provider to this one. It took several attempts to get someone to contact us back regarding the discrepancy, and then another several weeks to get someone to actually look into it. We contacted at least 10 individuals throughout the company, with no response.

You have to remind them many times of an employee’s change in pay—like when they get a raise—and then you have to deal with back pay. They sent employees our tax records for employers-and didn’t send them their W2. Idiotic mistakes. Constant switching of payroll “specialists” so the only help you get is from someone new. We submitted our final payroll and none of the employees got paid when they were supposed to—a nightmare. I really don’t know how they are still in business. It’s like...this is your one job. You are literally called PAYCHEX and you can’t do that one thing right.

I will be brief. I had issued the first two rounds of checks with Paychex. It was the first month. I was discussing payroll with my CPA who expressed concern about an issue with the way my account was set up that had serious implications and penalties for my business if not corrected. I reached out to Paychex with a total of 9 emails starting with my direct agent, through her chain of command up to the corporate office. After several weeks (of being charged more for not running payroll than for running it) they told me the issue was resolved. After following up I learned that it was not resolved. They lied. They are not responsive, they don’t know a lot about payroll. We paid our cost several hundred dollars to correct the issue finally.

It is Very stupid and rude staff. They just cut the calls to the existing customer. But if you are prospective customer they are nice. System is not flexible and for everything what they say is final. I had pay period typo and to correct that they have various stupid solutions and not able to help. Requested for multiple pay cycles with different pay period, system does not support. After you become customer of Paychex you will not be treated good. Either you stay or leave type of attitude.

I work with several payroll companies and even recommend payroll providers to clients. I'm really writing this review to warn anyone thinking of hiring this company as their payroll provider to seriously reconsider. I think Paychex is the worst payroll provider out there or at least is out of the several companies I have used over the years. It is really important that a payroll service provider is trusted, competent, and has great customer service. Unfortunately, Paychex is none of this.

I was with PayChex for about a year and a half. I was quoted some misinformation about direct deposit so I decided to switch to ADP in 2020... I noticed PayChex that I wanted to close my account (they sent me over some information to fax back) and I regret that I didn’t. In 2021 I called to again cancel my account and this time I didn’t have to fax anything over because I was with another payroll company (since 2020 when I originally cancelled the account with PayChex). They charged me $58 each month to keep the account open and I also got some other charges for $90, $71, $70 ??? I guess they are charging To call customer service???? I don’t think this company is transparent enough with their fees.

I was laid off from my previous employer where I had a 401K. During the pandemic I have been unemployed because of covid 19 so looking for some funds, I went to see if I can withdraw my 401K from my previous employer. I went into Paychex flex website and saw that they were charging me outrageous fees, I had over a $1000 in my account and now I have $90 when I chatted with their support team they told me it was because my plan was the only one left from a company that was closed, so I was getting charged all the fees. I think this is absurd and should be illegal. I did not agree to that, why would I be charged for a 401K program from a previous employer. They literally stole my money. And of course, now they charged me a $75 fee to withdraw my money. Leaving me with $15. Terrible business practice. They should be ashamed of themselves.

I set up a payroll account with Paychex for a personal employee. The specialist who set up our account collected all of the documents required in order to have Paychex assume responsibility of paying the taxes on my behalf, filing the quarterly reports and paying the EDD fees, etc. He assured us it was set up and ready to go. That specialist then passed us off to a new specialist who was completely incompetent. She made a mistake of pulling funds from a different account instead of mine and paying someone else's employee instead of mine. So at that point I asked for a new specialist (this is #3 now).

I was originally with Paychex "SmallBiz Payroll". At some point they switched me over to "PayChex Flex". It calculated the OT incorrectly, they opened up the employee portal for employees to change their own tax status and many other issues that they refused to address. I asked them to change an EIN # to our new one and change bank account information, which they denied.

We used this company for years. Their payroll processing fees are very confusing as well as their reports. They continue to switch account representatives without notifying the customer. Account representatives are unresponsive and do not provide the customer service they market as a company. We chose to switch providers due to the inconsistency of their services and billing. Apparently it’s the responsibility of the customer to request year end statements (W-2, 940) if you no longer have any active account at the end of the year.

I don't run payroll much. I have a relatively new business. I recently logged in and made a few changes to get ready for my next payroll. I woke up to $169 they took from my account. For making changes? I already have a poor taste about this company, because they quoted me a price in the beginning and charged me something completely different. This company is a rip off.

I dislike to put bad reviews, but this Paychex company very well deserves it!!!

Hello, Our company has been a long term client of Paychex and started using their 401(K) services several years ago. Unfortunately, I would not recommend to anyone to use their 401(K) services. Complete ineptness. We were set up for automatic contributions. The company stopped withholding automatic contributions from our account several months ago, completely at random, without any notice. Meanwhile, they continued to charge us their monthly fee without fail. Moreover, when the problem was discovered by us, after over 2 hours waiting on the phone, being bounced back between 3 different people, the last one of whom placed me on hold and never returned (!), we still weren't able to receive any answers, explanation or a proposal on how this will be fixed.

I left PayChex years ago due to ongoing problems. I went to Advantage who was shortly thereafter acquired by PayChex. I am paid on a monthly basis on the 15th of each month. I have a single employee who is paid every 2 weeks. In the past year I had to contact them after I was not paid one month. I was told my specialist was "out of the office" so someone else would handle it. I was also paid twice within a week. After bringing it to their attention, via another contact because my specialist was out again, they reimbursed my account but kept the fees they charged me.

My small one person S corp used Paychex for years. They had me submitting unemployment (I was told I had to). Eventually I found out not only did I not have to, but they had submitted me incorrectly. Had they submitted me correctly (stating I was the owner of the business), the Unemployment Office would have rejected the payments. So they messed up. It happens. What happened then was they said it was my fault for not catching what was being sent to the unemployment office. I had all the proof that they knew I was the owner and that they had said I needed to pay unemployment, but they did nothing. NOTHING. They blamed it on me. The helpful person in the unemployment office said she had seen it many times. Paychex sends a feed that gets rejected, so instead of investigating why, they changed the owner field to no and then it goes through.

Our small IT staffing company has been using Paychex for years. Generally, they are solid. However don't use their 401k offering. It is antiquated. I've been trying to get help for over a year to no avail. If you want to extract your personal 401k account data into something like Quicken, you can't. If you want to use an aggregator service like Quicken or Personal Capital, you can't. As someone nearing retirement I need to be able to look across my (Paychex) 401k as well as my IRA etc. For example am I 60/40 across everything? With their 1990's technology it is impossible to do so. I've spoken several times to someone who is supposed to help me. She is very nice but has provided zero assistance. Using Paychex is fine, but do not go down the rabbit hole of using their 401k service or you will regret it.

Something has definitely changed with this company!! This is not the company I signed up with! I’ve been with Paychex for a few years, only because I don’t particularly care for change. I’ve had a few issues over the years, but they’ve always been satisfied through good managers fairly resolving the issues. However this last occurrence has caused me to go with another payroll company!! They processed an entire payroll period in advance using hours from the previous work week; they paid employees that were not reported to have hours (just giving money away!). They caused my company to lose money and confidence in their service.

It is nearly impossible to get hold of a person on the phone, at least I haven't been able to. I will keep trying. The Cares Act where you don't have to pay the 10% fee to withdraw money from from your 401K savings because of the pandemic is made as difficult a process as possible where I ended up giving up and letting them keep the fee. I tried 3 different phone numbers including the "Personal financial advisor" and could not get a hold of a person. Either the phone didn't ring or the machine ended up saying to do it online and hanging up. I ended up leaving over $5,000 just to be able to get the $10,000. Imagine leaving nearly more than a third of your savings because they make it impossible on purpose. Please look at other reviews before you make the same mistake thousands have made.

We are a small business under 7 employees. After we signed up with the Paychex, we realized that they were charging a lot more in payroll processing than what was promised to us. We canceled their services late November 2019 and asked for entire year data to be exported to us so we can upload to ADP. To our dismay, even after canceling their service, they went ahead and issued w-2s in January 2020 for the calendar year Jan 2019-November 2019 the time we were enrolled with them. We called them that we cancelled their services and their w-2's are incorrect whereas ADP filed full years' w-2s. They said we cancelled payroll processing but we did not cancel their tax filing services. How ridiculous response is this as if this company is working like two disjointed organizations.

Please don't use this "company." We beg of you. Paychex input one of our employees' SSN incorrectly. {We have the fax transmission of the original paperwork submitted.} Clearly their mistake. Now they are charging us 2,245 to refile quartiles with the correct SSN. We are a seasoned 22yr old family run Brick & Mortar Small Business in the middle of a Pandemic paying $2,245 for their negligence.

If you are thinking about signing up for anything to do with Paychex, don't do it! After a terrible startup, took them six months to transfer 401k funds and many other errors including inaccurate math on 401k accounts, funds not being in the proper funds and 12,000 dollars not being anywhere and only discovered that is was missing and at first they said that it had not been deducted but then after I did some research it was in fact deducted and held by them somewhere, who knows where. The most aggravating part of it all is that one department cannot "see" what another department has done or needs to do, can you imagine that 401k can't see what payroll has done as far as deductions!

I can’t even begin to describe the problems this company has. Despite paying good money for them to provide payroll services for my small company of 10-12 employees, there has been nothing but issues from the start. Communication is not good. If there is an issue your “representative” tells you to call another department. Unhelpful and unprofessional. I had to email many supervisors and representatives over the course of nearly 3 months to get vacation/sick time for an employee and switch them from an consultant to a W2. They charged me right away for the sick and vacation time (an extra fee) but yet forgot to add this on the employee's profile until I had to spend time calling them and having them backdate it.

Due to the Pandemic and job loss, it was necessary for me to disburse and close out my 401k from my previous employer. At first it seemed pretty simple. My online account stated what my vested balance was, all my statements show my activity throughout the year with the matching vested balance. Paychex screwed up a $2000 loan amount which was paid back in full over a year ago. They were still showing the $2000 balance because someone "keyed it in twice by a mistake". So they then deducted the $2000 loan amount off of my vested balance amount.

Malina told me about 401K plan, I said that I would discuss with my husband but it’s probably not the best call for us since Covid negatively impacted our income. She then sent me papers, I asked her straight out if this was a contract, she said “no. It’s for me to put a plan together for you and go over it with you.” Never contacted me again. But I sent her 2 emails and 1 text message letting her know we couldn’t afford it right now, I was being consistent of her time. All of the sudden, I get 3 charges on my account totaling over $300 dollars. I called & they will reimburse me my money but told them I expressed my concerns once more, I was deceived! Said no! Representative said a they are aware of the situation & will be handling it, she wasn’t concerned a bit & just wanted to be done with my call.

Anytime I had a question for PayChex, my hold time was at least 20 minutes. Then you’d finally reach someone and they’d say that’s not their department - so I’d wait on hold again. Their departments don’t communicate between payroll and onboarding new employees. Additionally, when I left my company and became eligible to request a cash out of 401k- they charged me $75 to withdraw- but they did not provide me this information before enrolling AND they involuntarily enrolled me! When I called them about it, they said they’d send me the policy which I never saw initially— obviously not helpful. I would NOT recommend this terrible outfit to anyone. In fact, it seems like a scam.

I've been working with Paychex through my employer for the past six years. The FSA account makes it very difficult to file basic claims for debit card usage. There doesn't seem to be a clear reason why some transactions require more information and others are accepted. Sometimes I have identical co-pay claims for small amounts. One will be approved while the other requires more information. It's a tedious process of going back and forth with healthcare providers and Paychex to provide exactly Paychex requires.

I was a Paychex payroll customer for 7 years and ultimately left them because they royally screwed up setting up a new employee and reported income to the wrong state and it took them a year to clean it up. They continued to bill be me for 8 months after we stopped processing payroll through them and they kept our account open while they tried to figure out and correct mistakes they made. When our account was finally closed in Feb 2020 (we stopped processing payroll through them in May 2019) they continued to bill us for their Section 125 plan ($50/month) until I called them to cancel. Silly me assumed that closing our account meant our account was CLOSED. When I called to cancel they said they couldn't refund the charges since I didn't call them to cancel. We were charged and they stole over $1,300 from us since we stopped processing payroll through them. Don't ever use them.

We are a very small company. We are being charged and paying $10.00 a month for 2 employees that do not participate in the 401K Plan. Even though they do not participate, they were given a distribution, and have no idea they have money in a 401K account. The funds do not earn interest, and are not invested. It makes no sense that they were given any money, it should have been distributed to the people participating. I was told too bad, that is they way they (Paychex) do it. I was told as long as they have a balance, I have to pay for them as if they were participating, even though the employees choose Not to participate.

I do not know what is going on with this company. I have been using them for approx. 6-years and have had no problems until now (Sept. 2020). When I call in payroll or call with a question I am on hold for over 30-minutes!!! At first I thought it was a fluke until it happened every time I called. I have been asking for a worker's comp report since our policy renewed in Sept. and was promised it would be done the next day - that was 10-days ago and no one will respond to my emails. I have gone up the chain of command and still no response. I finally asked the person who answered my call for payroll why I am constantly on hold for 30-minutes and his answer was - a lot of people were on vacation. Not a good answer. This company suddenly declined - I do not know what is going on, but I no longer trust them.

The only reason one would hire a payroll company is to ensure the correct taxes are being deducted and being distributed to the correct agencies to avoid penalties and interest. With that said - I hired this company based on a neighboring business recommendation. The representative who signed me up said he needed my state and federal numbers, which were provided. I hadn't processed payroll for a few years, but I was assured that these numbers don't expire.

I have been with Paychex for 28 years. The service used to be great but now it is terrible. The managers do not respond, the tax dept does not pay the payroll taxes to the state as they are supposed to and do not respond to emails. I do payrolls for 4 companies and there is a mistake on at least one of every payroll every time. They are now the worst ever. Do not use them if you want your payroll and taxes done correctly. I wish I had changed payroll companies in January but you can bet I will change payroll companies this year.

I have used paychex for almost 3 years. The fees kept going up and up. Finally, I realized that they had charged $1600 for a year of 401 investment and one paycheck per month to my solo LLC. During a phone call to explore this I found out that if I don't ask them to initiate payroll at least two days prior to the payroll date they charge almost double. Who knew? Now I am on hold with the 401 folks because they are charging me $70 per month to put $396 in a 401 account. This was after paying $1500 to even get the 401 going in the first place. And that was explained to me after I had agreed. To be fair, this has gone on for far too long and that's my fault, but I also have had two parents to take care of. Both dead now so I have time to look at this stuff. But really, it started out at $28.00 per month or close to that.

Paychex reached out to me to resolve the dispute. After talking with multiple people I was able to get my 75$ refunded for the 401k rollover. Thank you Paychex for listening to my complaint and rectifying the problem.

I have spoken to a Rep of Paychex who quickly and efficiently resolved our issue, restoring our faith in their company.

I have used PayChex for years and the payroll service has always been good. However, I also used the Cobra Administrators and they have been a mess. In May they shorted my Cobra reimbursement over $500. After several phone calls and emails from me, and even after receiving a letter from my attorney, they pass the buck and constantly say that they will look into it...even after I sent them all of the proof that they shorted our reimbursement. I fired their Cobra Department last month, but this month they sent me another bill (which I will not pay). When I emailed them about the bill and the fact that I still do not have the $500, no one responded...which is typical. If you are considering this company, run now.

I would absolutely NOT RECOMMEND Paychex to anyone. We are a small, CA-based company and we started with Paychex around mid-2019. From the beginning it has been one screw up after another. We work extremely hard for our income, and this company feels like it is run by clowns - they could not be more incompetent. From missed/late payroll payments, to issues with the EDD costing us penalties, to extremely poor communication and customer service. Steer clear of them, for the premium fees that we pay, the service should be flawless. We will be terminating our agreement with Paychex.

I own a small company, in January I received garnishment papers for an employee, i paid extra for the service and almost 7 months later and Paychex haven't released the garnished money to the attorney. I made several phone calls. Each time they promise they will take care of the issue and today is the day that nothing has happen.

I was the owner of the company that closed down because of the pandemic call. I’ve had an outstanding loan on my 401(k) cause their outdated call website would not allow me to pay it online. I called them and the woman instructed me to just roll over to the IRA and I would be given the opportunity to pay the loan. That did not happen. Instead it went to default. Called them and they said they would hold distributing the check and allow me to pay the loan. They then sent me the check. I spent countless hours on the phone trying to remedy the situation. I will get a different person each time and they would promise me something different.

We are in the hospitality business with 7 day/week operations. Paychex's systems and solutions are designed around M-F organizations (government?). Even thought they admit that now - after a year of trying to make reports work - it hasn't been enough for them to deliver much of what they told us during the sales process. I even reached out to the President for help. Either they have given up on themselves (selling block?) or they have given up on us; I can't figure out which. The thought of having to go through this again with another payroll company is discouraging beyond words.

I spent several weeks setting up a payroll account and asked at one time if we were moving too fast, and was assured it was all under control. I wanted to do payroll early in case there were glitches but was assured everything was set up. My employees depend on direct deposit and I was careful to provide and verify they had the correct information. When it came time for payroll, with a 3 hr deadline, I found they never set up direct deposit, did not have social security numbers and paper checks were going to be sent arriving a week after payday. I could not believe the incompetence to set up such a straightforward item. They never apologized, and after telling me earlier bank info took several days to set up, now were telling me it could be done in a few minutes. I lost all faith in their competence and cancelled the entire installation.

USE AT YOUR OWN PERIL!!! They deserve a negative star if elephants could fly right?? They didn’t get anything correct. Payroll to employees is very crucial and they made the process a living nightmare. They made it two payrolls! Only because it took that long to get another one in place. It took them an extra month to get started, and I knew I had made a mistake. I was already looking for a replacement before the first payroll and had I known the level of incompetence, I would have never let them go forward for the one month they did get. Lack of communication. Last minute- we need this signed and this signed and we didn’t get this after documents being sent 3 and 4 times. They took 401k deductions without a 401k in place. They sent 100% of payroll for federal income tax.

I had been a client of their payroll dept and have had nothing but trouble. Currently, they refuse to send me my tax information from 2019. I believe they are doing this simply because I dropped them as a company. At one point, my payroll specialist sent me "by mistake" the W-2's for six employees from another company…including their social security numbers, income amount, home addresses, etc. All at my fingertips, right there. If I was not an honest person I could have easily used this information. These people had six figure incomes. I have had them regularly process payroll incorrectly…probably 10+ times a year or more. This company does not care about your business AT ALL. They are difficult. When you have a problem, they show very little concern. I have had to file a complaint with the BBB and am waiting to receive my payroll info for 2019.

In my experience with Paychex, as a provider of 401(k) retirement services, there are decided shortcomings in the quality of their service. While they did provide what I found to be an excellent selection of funds to invest in at the same time they also lack many features that other companies offer standard. For example:

In January of this year I contacted Paychex to help us with our payroll services. We are a small business and I was under the impression that they do right by small businesses. I was so happy to negotiate an agreement with the Paychex rep that honored us as a small business by reducing some of their fees so we could get up and running without too much of a cost.

I have been with Paychex for several years now, and am very satisfied with their service. However, my bookkeeper just informed me that our payroll processing fees are now $14,000 per year. Yeah, you heard that right, $14,000 per year for a company of 12 employees. I never agreed to that price and now that I look back at our payroll fee history, I see it gradually climbs without authorization. I have been asking for payroll fee breakdowns and a solid quote for future business as I do not want the hassle of changing payroll companies. We will see how it goes.

I am a business owner in NYC and was completely ripped off by them. I cancelled the account on several occasions and (admittedly my fault for not checking regularly) came to find that for TWO YEARS they were auto debiting funds from my account for services I was not getting! When I confronted them they gave me a run around for over 6 months and then credited me $45 after fraudulently taking over $500! Don't walk, RUN from this horrible company!

Signed up for sm business services 2017 under pretense they would transfer and manage retirement fund as part of payroll service. After sign up, I was told they could not do this, but instead wanted me to sign up for their retirement program instead. I also have been passed on to several different assigned payroll reps, the majority of whom are inconsistent in their availability, slow to no response time on matters or payroll inaccuracy corrections & most notably, do not offer accuracy/correctness of payroll service. I also have been overcharged for service this year without formal notice, and currently am waiting for response in resolve this matter.

I hired Paychex for my payroll and Worker's Compensation insurance, because I was sick and tired of my previous Worker's Compensation insurance company holding on to an exuberant amount of money until the end of the year. I preferred to go the route to pay what was needed. But I cancelled my payroll and Worker's Compensation and payroll services with them in November 2018, because of the non stop harassment to purchase their other services. Today March 16, 2020 I received a bill from Paychex Insurance Company Inc. that I owe a balance of $393.22 from November 10, 2018, and they will be deducting this amount from my account. Wait...what!?!? That is ridiculous!!! As a small business I can't go back to my customer more than a year later and be like you owe me hundreds of dollars. These larger companies need to be held accountable for their oversights. Oh well it cost you money... Guess you'll do better moving forward!

Worst decision of my life! They have stolen so much money from me by signing me up for services that I don’t need and didn’t ask for. Then it is 100% impossible to cancel the service. I have been trying to cancel them for a year and a half and they are still charging me! I am going to have to close my business checking account in order to get rid of them. They have literally taken thousands of dollars from me! When you call you just get the runaround and they send you to someone else that also gives you the runaround. My experience with Paychex has been an absolute nightmare. Do not use them!

I recently called Paychex because the company I worked for closed and I never received my W2. I got on the phone with the rudest man that no empathy whatsoever about my situation. I tried to explain to him that my wages had never been reported to social security or the IRS by them and he said because I wasn't the accountant owner he wasn't talking to me and he was disconnecting the call. After seeing all the reviews on different issues one common thing is the arrogance of every employee of Paychex.

I must hire a new payroll service and my bank's branch manager recommended Paychex. She will never do so again. My stomach began to churn during the set-up process because my contact consistently failed to reply, follow through or get anything right. Try as I may, she could not wrap her head around my title no matter how many times I told her, "No, I am not Owner. We are an LLC. I am Member." The closest she got was Managing Member - WRONG! But that was the least of it. The Specialist's promised 30-minute training session lasted a scant five minutes. He could not wait to get off the phone, which really did not matter because everything he said was wrong.

Our company has already signed up with Paychex. I sure wish I would have read the reviews on this site. We are having the same troubles as all the rest of the reviews. The people are incompetent and you get no response. This is one of the biggest mistakes I have ever made. We did not need this right now. I signed our company up to save money but instead it is costing us a bundle. I would advise anyone to stay away. You don't need the headache. This is money just thrown away!!

We have been with Paychex since July of 2017. To start, their sales reps pressure you into signing what they say is a "Locked in" rate for as long as you are a Paychex Member. Why? Because we're a 501c3 Organization and they believe in giving back. Yeah Right! One year later, we saw an increase of almost 200% in our monthly fees. I had to call and talk to multiple people to get this back down to the normal rate. Frustrating.

Customer service is beyond awful. They pressure you to sign agreements and don't explain what the contract states. They don't return calls, they don't answer questions. Their fees are outrageous. When trying to cancel, they then tell you that there is a $1500 transfer fee when the contract clearly states that there is no cancellation fee. When asked about this, Paula in customer service stated, "Well, you then spoke with the wrong person." When we brought up that who we spoke with worked with PayChex, she then stated that we should have read their contract better. When sales people come out to meet with you, they pressure you to sign at that time. It would take hours to read the full contract. Even if you said you would get back to them after you read the contract, they likely would not get back to you as they never do.

From the beginning there were multiple red flags in the quality of service Paychex offers. I foolishly overlooked these because I knew of multiple other businesses using them and assumed they were a reputable company. After multiple tax reporting errors within a few months time (that I or the state had to discover, Paychex overlooked) which have resulted in numerous hours wasted fixing, penalties and other frustrations, I couldn't help but vent to other business-owner colleagues. Sure enough, several of them use Paychex and informed me that they are experiencing the same frustrations with this company. When trying to resolve the errors, my "designated client representative" has been rude and dismissive to myself and my office manager. I cannot wait to dump this company and won't look back.

I tried to speak with customer service about a mistake Paychex had made in their system and after being told I couldn't speak to anyone and they couldn't help me, I was promptly hung up on. They have no accountability and truly didn't seem to care at all. Absolutely terrible.

Called to ask a few questions about procedures for for sending a roll over check to have it deposited into my account. I was told right away "We can't discuss 401K accounts with employees". Again, I stated that I had some procedural questions. I received the same answer. After 3 phone calls, someone transferred me over to the retirement division. There I was left on hold for 20, 35, and 45 minutes WITHOUT anyone ever picking up. If the employees can't answer questions what the hell are they doing??? My money, My life and Nobody in this organization gives a damn. I challenge someone in Senior Management to prove otherwise.

I was an employer. I used them for payroll and a 401k. The overall experience was awful. Automatic fee increases, poor service, terrible phone hold times, etc. I really don’t have anything positive to say. I closed the business six months ago. Paychex has made it near impossible for my employees to rollover their funds into IRAs. They have raised their fees while not releasing their funds. Miserable company and the fees and fund choices are abysmal. Avoid Paychex. You will be happier.

As Treasurer of a non-profit we had Paychex process our payrolls until September 30, 2019. After some problems, including our staff not getting paid at one point (their error) we switched to a different company. They continued to bill us and automatically withdraw the money from our operating account but later refunded it after complaints. In January they submitted incorrect year-end reports and W-2's even though a representative called and asked if we needed them to provide the service. We complained again and they said, "Sorry, but there is nothing we can do." They told us to call the government agencies and tell them that two sets of year-end reports and W-2's were submitted. They also billed us for the year-end processing.

What joke of a company. We canceled your service due to your lack of transparency and bait and switch tactics. We still got charged a few months after your service was canceled, even though your reps stated it was canceled. The last charge was for $58, which we then emailed you about and your rep said, "Sorry this was a mistake and it's been refunded." Now we get a call from collections weeks later for this exact $58 payment. I would recommend not a single business owner use this company for anything.

I had overpayed for COBRA and was told in September by a Paychex representative, via email, that they would refund the overpayment. After requesting the refund again in mid-Novebmer, I finally received a check for a fraction of the amount. I immediately contacted Paychex and told them that I was owed more. I was told that the payments team would review it and I would be contacted as soon as there was an update. Later in November, in December, and January I sent emails the person who was supposed to be looking into this - I never received a reply.

My employer merged 2 accounts together. Now I cannot access any paystubs, W2's or PTO and on top of that I got underpaid. I believe employers they should do themselves a favor and find a respectful company that knows and respect their clients and do not fall down for their cheapest price because it is a complete hassle. Hopefully someone will sue them and they close this shady business. By the way they advertise an mobile app that is completely empty of any useful information.

I am a small business owner. What a nightmare dealing with Paychex from onboarding to biweekly payroll. I have 6 employees and Paychex manages to screw our payroll almost every time. My Payroll specialist is never available. SO different people are doing my payroll each time. After reading all the negative reviews here, I am surprised that this company still in business. Unreliable company!!

I closed my payroll processing service with Paychex in November 2019 before my payroll for that month and asked paychex not to debit my account for that month. They did debit my account for not only November but also for December 2019. I have been emailing them every week since November (1st debit) and they say that they are looking into it and later towards the end of December they say that they have processed the refund. I still don't see any refund to my account (it is Jan 27th 2020 today), I am pretty sure it does not take that long for refunds to be processed specially refund to fraudulent charges. They have simply stopped responding to my emails. Please be aware, I am scared as they have my bank account information and they could do unauthorized debit to the account.

401k hardship withdrawal. I submitted my request for a hardship distribution on 01/22/2020 and they are saying that they didn't receive it until the 24th. I was also told that my request would be expedited as I was in the hospital for a while and am going on 1 month of not working. When I spoke to them they raised the date even further to up to 17 business days! I was told I would receive the money this week through direct deposit but now they are telling me it could be 17 business days unbelievable! These people don't care at all. Your paperwork sits around until they are good and ready to work on it!

I have closed my business payroll account and went with a different vendor due to the increase in cost and billing practices for services not provided. I have checked my company bank account and months after we closed the account with Paychex they still withdraw money. $545.86 when we do not do any business any more, seems like they are activating closed accounts and pulling in money after they know that the account is closed. Jacksonville FL branch. Not good for old customers and not good for new customers.

Paychex has my 401k from my old job. Their 1 star rating is accurate. I requested a distribution on 12-27-19 so I could take care of an unexpected expense on 1-23-20. I was advised on 3 separate times my funds would be available on Jan8th, then Jan 15th, now Jan 21. No deposit made and they can’t explain why the funds haven’t been transferred to my bank. They don’t deserve your business because they won’t keep their end of the contract. Look elsewhere.

Paychex is engaging in fraud. Too much info to type here but they are blatantly reactivating closed accounts. Reactivation yields a withdrawal from bank account on file. My last contact with them was October 2018 - I closed my account and told them to REMOVE MY INFORMATION FROM THEIR SYSTEM. They said it was closed and removed. Almost 2 years later (January 2020) I receive a letter saying they will withdraw nearly $400 from my bank account for "services".