Paychex Reviews

My name is Terry ** owner of Kettering Oakwood Automotive. We hired this company to do our payroll. Worst company ever. They took out extra money out of employees' checks. Would not pay employees. Would not pay 941 taxes. Try to talk to Alex the sales rep from Dayton. The worst ever. Only thing this company wants to do is blame you for all their mess ups and take your money. Please stay away from this company.

Worst company ever to deal with paychecks. Not only does customer service suck, but they have one job. That's to deposit payroll into bank accounts, and they manage to even screw that up. I have people that are calling me on vacation. Waiting for their deposits and now I have to tell them that it may not be deposited till Saturday. So I hope you get to enjoy your vacation. I'm starting to think they hold payroll in their own bank accounts. I think BlackRock did that. It's making money our interest. In what a wonderful company to keep charging you money. Every time they screw up and you want them to fix it.

For over 6 weeks I had requested a process of moving 3 employees into a renamed nonprofit organization. I provided all of the legal documents noting the name and EIN number. Within the first week, was notified that all of the materials I had submitted were enough to take care of this. Now 6 weeks later, 14 emails, 9 staff brought in to move my three staff, and it is still not done. No one has the courtesy to even call me when requested. Clearly we are too small to get their attention.

I hope to never work for another employer who is using Paychex. I switched jobs and went to do a termination distribution and they wanted me to verify my routing and account number several times throughout a 24 hr time frame. I asked why I had to verify it so many times and got no real answers. I asked to speak to a supervisor several times and the rep refused to put one on the line. This is very poor customer service and I will use an outside 401k company before I ever use Paychex again.

I wish I never did business with this company. I ran my business payroll through Paychex for over 10 years, and the service got worse and worse while the fees went up and up. Constant employee turnover, meaning that you might have a different person assigned to your account every few months. New costs popping up all the time, including "adjustments" months after the fact, with no explanation. After selling my business, they continued to deduct fees from my bank account until I had my bank manually stop any further payments. Shady stuff! Stay far away from these jokers.

My experience with Paychex has been an absolute nightmare. Customer support is practically nonexistent, and what should have been a simple issue turned into months and months of pointless emails. Every response comes from a different person or department, and the answers constantly contradict each other. No one seems to take ownership or know what is actually happening.

I would give this company a zero if I possibly could. Not only are they extremely unhelpful. They also overpaid me one week. THEIR mistake. Only to have myself and my boss come up with an agreement to pay it back. Only for them to turn around and continue to take whatever amount out they felt like each week. I am contacting whoever I need to whether it’s the BBB or a lawyer. This company is beyond unprofessional not to mention it’s impossible to get into the app to gain access to your OWN paystubs and w2s. I would genuinely avoid this company at all costs.

Worst payroll company on the planet... I have been working with them since Jan 2020. The amount of errors is insane. Overpaying people extra fees. Taxes with the state, they have screwed this up at least 5x. Now they have moved their "Customer Service" overseas partially, they are screwing things up almost every payroll. I asked about never getting overseas people, they promised it wouldn't happen, well, every ** time it's happening. Today was the kicker, where they charged over 3x what payroll was and put my account in a huge deficit. Steer clear of these morons. They will ruin your day.... and bankrupts your company.

Horrible robotic personnel, Takes way too long to process things. At their mercy for call backs. Would never recommend.

There are definitely some scammers working at Paychex. They come at you in all types of unethical ways, mess up your payroll and constantly come at you for monies that you don't owe them, and no one seems to know what the other is doing. They have caused unnecessary stress for small businesses. Messing up payroll can cause lasting consequences for some small businesses. They need to be held responsible for not monitoring some of their employees and hackers who get into their system, causing harm to their former and present clients' lives.