Paychex

Mind you, this is all automated processing with a push of button software. That they're charging monthly/weekly fees for. You still have to go in to a hard to navigate app and process everything yourself. And then of course look at all the reports and double check them. Because they do the percents wrong with paying the taxes. The first quarter, Paychex didn't even pay anything to state. Then when I received letter from secretary's office, after inquiring about my quarterly filing. Paychex finally started doing the state payments. I was supposed to be paying 2.7% to the state, but Paychex was only taking out 1.8%.

So now I owe the state, plus penalty. Every week I had to make a call to Paychex for some kind of mistake. And it would take multiple calls through a few weeks time to correct their mistakes. I was owed $181 credit from Paychex. But they kept processing invoice payments out my account for 5 weeks until finally I went to another payroll company. I would have to call Paychex after every payroll process letting them know, hey you charged me again this week, when I'm supposed to have a credit. They stated they see a credit is due, but hasn't been approved yet. It takes more than a month for approval to correct your mistake?

Every time you call, you get someone with bad attitude. Because they're so inundated with others who've they made mistakes with. Nobody ever accepts any responsibility. And they always say same thing: "I don't know why they did that." Like they're talking about another company. It's Your company and Your problem. So how are you going to fix? I called to cancel services. They hung up and didn't even put my cancel request through. I called again and they have no answer to the over $150 I am owed. Stating they don't know if I'll get refunded, since I'm no longer using Paychex. They can't credit any invoices. How about just putting the money back in the account you so easily withdrew from?

They also have not returned the tax money they took out of check payments since start of new quarter. And they haven't sent that money to the Feds. I don't know how this company is in existence without any fraud charges. They borderline do business that should have people jailed. I have to call Attorney General's office Monday to get my money back. And next I'm filing report with Better Business Bureau. And seeing if there's some kind of arbitration court.

I emailed my sales rep 12/2022 and explained I wanted to stop my payroll and asked what the process was to do this. I never received a response. Due to the holidays and several deaths in my family, I did not have time to follow up. No biggie, since I was not going to charged if I didn't process a payroll. Forward to 03/01/2023 and I get around to reviewing things. I've been charged every month. Numerous emails and phone calls to different reps/associates for nearly 2 weeks all went ignored. After a threat to file complaints to the BBB and my bank, I finally received an email link to complete what was essentially an exit survey in order to cancel, which I completed. I have still yet to receive a response regarding the money I was charged, every person I ask completely ignores the question. I have reviewed my contract again and it only states "monthly" fee.

I questioned this with the sales rep before I signed on and was assured that no fee would be charged for months I did not process a payroll, as I would not have a payroll every month. I assume at this point that I was flat out lied to and this is why the same sales rep, nor any of the other 4-5 people I have attempted to get an answer from will respond to me. I would never recommend PayChex to anyone.

Getting them to reimburse me the money (thousands of dollars) was a nightmare. They then screwed that up and have essentially ghosted me when I've tried to get them to correct this new blunder. They continue to fail to return my phone calls or follow up with my email requests to provide me an accounting of what happened, why it happened, when they are going to further correct the errors, and what they will do to make me whole. I have dealt with what appears to be one incompetent individual after another and I'm at the point where I'm going to have no choice but to report them to the Federal Trade Commission and potentially initiate legal action if I can't compel them to have the necessary conversations with me. I can't emphasize enough how abysmal their treatment of me is/was, and under no circumstance would I ever recommend their services. Their behavior has been totally shameful.

My other issue with Paychex, is that since we left, I can not get records. I verified before we left that they would send our W2s and I could get 3rd quarter tax statements, since we paid them for their services through Sept. They told us they mailed our W2s; however, our employees have not received theirs as of this date (3/8). I also have been trying since December (3 months) to get 3rd quarter tax reports and still cannot get them to respond. There are much better options out there, so I recommend doing your research before signing on the Paychex. We've wasted a lot of time and money dealing with them.

Long story short, when she finally was able to move forward with our insurance carrier to add the new plan, the carrier said it was too late as this took place after our renewal date. This absolutely gets my blood boiling. We asked Paychex with PLENTY of time in early December to make these changes before the Jan 1st deadline. However, the broker completely dropped the ball.

When I've called the general Paychex health insurance phone line, I'm met with more people are are clearly miserable in their jobs. When I've finally been able to reach the manager Sean, he was helpful in the sense that he wanted to understand what was going on. I forwarded him all email correspondence to justify that I had asked for these changes in early December, again well before our renewal date. That's where his helpfulness stopped. It's now been almost 3 weeks with zero response from him. No email, no phone calls, no updates. I've since followed up several times via email and phone with no response whatsoever to provide me with an update. Do yourself a favor and don't rely on a payroll company for health insurance benefits. This department is an absolute waste of time. We are moving our business elsewhere, and I hope this review will save other businesses from the frustrating experience that I had.

I am concerned that my businesses' company information is compromised and not secure. This is beyond incompetence and I am considering contacting an attorney to see what my options are! We uploaded our documents to onedrive files that they provided last May but now we need to give them our 941s again? I have 3 businesses with paychex and if it was not so time consuming to change payroll companies I would have been gone a year ago, if this is not resolved asap I will be pulling all of my accounts from Paychex!! Wish I would have never signed up for their horrible service!! They are awful, no one responds for weeks when there are issues and we are constantly getting assigned new account representatives!!