Paychex Reviews

They are a total nightmare to deal with about FSA. They make it nearly impossible to get reimbursed. It is not worth doing FSA with this scam artist crooks. At times they have contradicted their own policies. It is screamingly obvious they get to keep the money if they can find any way to justify not paying you back. They probably hire insurance adjusters who share the same unscrupulous.

My employees started receiving unsolicited emails about 401k plans that my company would supposedly pay for to my employees. Why would any trustworthy company do this. I was initially sure that it was a phishing attempt but then figured out that Paychex did this intentionally. Stick to another provider who will respect your company and the privacy of your employees.

I had the unfortunate opportunity to enroll with Paychex, the customer service is the worst I have even encounter in my entire life. After requesting to close my account multiple times, the company tried to charge my bank account multiple times but I have blocked them and they weren't unable to do so, very unethical company and extremely rude customer service.

I was referred to this company by my accountant. The accountant indicated the company made payroll “easy and reliable.” Since joining PayChex I had a terrible start. They had a new rep every other month and I couldn’t get a hold of anyone. Finally, one person became my rep for almost a year. He was great and promised to fix my issues and he did. I am on my honeymoon as I write this review. I noticed a large withdrawal on my business account. Turns out PayChex just decided to pay my employees at the beginning of the month instead of the 15th. This happened once before, and I noticed an email saying I had a new rep. I never tamper with my account. It is the same amount every month and recalibrate at the end of the year. This is twice now once before without the reliable rep.

Our company has used Paychex for over a decade. They did an adequate job doing our payroll. That all changed in the last few years and we will be leaving them at the end of the year. Payroll is wrong every week. They go through payroll specialist constantly. You can't talk to anyone. They don't reply to your emails. They are horrible. Stay away and avoid real frustration.

They provide an online chat but it takes a long time for an agent to connect and when they do, some of them purposely disconnect the chat. So you have to wait again for another agent. The process to verify you account is daunting. They didn't delete my account from over 10 years ago and when I joined a new employer, the employer had that older duplicate account. It took a long time to be able to figure it out on how to access it and when I finally did, the account could not pull up and no one was able to assist me whatsoever.

I used Paychex for several years with no problems. Then about three years ago, the service went to horrible. My dedicated service person would never call me back. Impossible to get anyone to call me. Phone calls were disconnected. Then I had to write my own paychecks for my employees for several payrolls. They lied to me several times. Finally, I terminated their horrible service. They billed me for services not received. Them, they had the audacity to show that I was late pay/ slow pay on my company's credit bureau with Equifax. I tried to call them today to get that corrected and same thing. Transferred my calls and got disconnected. Stay far away from this company. I guess I'll have to sue them to correct the credit report. You'll be sorry if you get near this company.

I have been a client of Paychex for over 10 years. We were happy with our service until the past 2 years when the same HR and Payroll specialist we have been working with was switched out for what would be a total of 8 reps in the span of 2 years. I now have no contact person for my rep since I have no clue who is now our primary contact for this company. I spent 2 weeks and countless hours trying to work up the chain but still have not had anyone return my call to review or meet whoever is my contact rep. Big disappointment on how Paychex has conducted it's self over the past 2 years. They are overpriced and frankly just do not have any commitment to customer service. Walk away and try ADP.

Thank you for handling the problem.

Our school switched our bank a year ago due to fraudulent. Normally, Paychex will pull the money directly from our bank account and because of the bank change, we have a little issue for them to pull out the money but we did provide them our new account so that they can pull the money and it worked fine. Suddenly, we got a lawyer from collection agency called us and charged delinquency for not paying the amount from one and a half year ago. As a staff in Business Office, I'm extremely shocked that they treated their clients as scam company while we're still in business with them. They never reached out to us saying they won't be able to pull the money from our account. If they did, we will just pay them right away. Instead, they wait for one and a half year and suddenly have a lawyer file a legal case as if we're a thief. It's like a slap to us.