Paychex

Don't trust this company with bank account. I had to cancel my account due to not having any more employees, although I only had one. I had planned on continuing with Paychex when I hired another employee until they pulled money out of my account without telling me. They claimed it was in my contract which I know it wasn't explained to me then because with one employee it would not have been cost effect. My reason for changing was cost for one employee and they never told me about this charge because it would make no sense for me to switch from Quickbooks.

So, after speaking with a friend who just retired from working in payroll for the last 30 years as well as two people in Human Resources and another that is a bookkeeper for the past 25 years, I explained the situation of the issues with my payroll. Hearing "sometimes we don't take out the taxes so you have more money in your check", raised a red flag. The woman at the payroll company is making decisions on my behalf as to when she feels I should or should not have taxes taken out of my check. Sometimes, federal gets taken out and sometimes it does not. Sometimes, state gets taken out and other times, no. Sometimes, she takes out local... and you get the idea. My expenses, my money, my life is none of this woman's concern.

Employers, save yourself some trouble with your employees by not using Paychex for their 401k services. I left my employer 2+ years ago and have not received my statements since. They lock their system up for 23+ days after the quarter ended, so they can "prepare statements", and during this blackout period, I couldn't request any of my missing statements. When I called and talked to a real person, there were nothing they could do either. Not sure what to do here.

I am never enrolling in Paychex FSA ever again. I decided to enroll in the FSA to save some money for a LASIK procedure, so I planned for it to occur this year. I maxed out during the enrollment period, got the debit card at the start of the year, then used it to pay for a portion of the procedure. Of course, uploading receipts should be required, but my claim got denied TWICE. I submitted the bill that the office gave me with my name+information, date of procedure, how much it costed, all clearly included with the name and location of the office (very obviously indicating what procedure was performed).

Terrible experience with the FSA flex spending account. I’d give zero if possible. I know some claims would probably be denied because I wasn’t sure, but they denied even the clearest doctor items in part, and I’m out 4 figures of my own money because of them. Thieves. It’s not worth the pre tax deduction between the time spent trying to get the money back and the money they refuse to reimburse.

I enlisted Paychex to manage my payroll and they bungled the transition, filed my taxes incorrectly, paid my employee on the wrong day and charged me the wrong price for their service...all in the first 2 weeks. After less than 3 months I was forced to cancel due to their incompetence, inability to understand simple tax law, and internal communication problems. I’m still waiting on a refund of the tax withholding a the collected so I can file my taxes as they can’t seem to figure anything out. Stay far away. They oversell their capabilities then crash and burn on delivery. Trust all the 1 star reviews you see, they’re nothing but a glorified call center with very little tax knowledge that will continuously spam you with unwanted call and emails if trying to sell additional products they offer, even after you request they stop multiple times.

I had canceled my services at the end of July, 2018 and had requested that they still file my year end tax return docs (with documentation to reflect this). Not only did they not do that but did not notify the OEC and I continue to get delinquency notices. Once we realized that Paychex would not admit they made a mistake or try to rectify it, my CPA and I have tried multiple times to get the pertinent information from them so I could still file all my year end returns but they will not return calls or cooperate.

They charge a fortune and mess up everything all the time. From my address, to HSA deductions. They took large sums money out out of my personal account (I am an employee!), not once but twice... They won't respond. Just terrible and traumatic.

The sales process with Paychex was great, I was excited about the HR onboarding and how beneficial it will be for the company. The 2 sales rep came in and did their pitch but I wasn't interested in the payroll but thought the HR portion would be phenomenal. The guy advised how it was working for his father's company (who knows, might be a pitch) but overall I was excited.

After a very bad experience with workers comp policy now my paperwork is being hijacked and held for RANSOM!!! I was told that I have to pay another $500.00 or more for my W-2 to be mailed to me as well as even more money for a requested form 940 and 941! This is robbery and I wont have it. I will be contacting the IRS to inform them that the reason I cant file 2018 employment taxes is because Paychex is holding my legal and paid for paperwork for ransom. Then I will get our local tv stations involved as they love to report on stuff like this. VERY UNHAPPY!!!!

When we first tried to use payroll protection, they did not catch our payroll in time and our payroll bounced causing a 10% additional invoice and a deposit requirement equal to our payroll. Great help, huh? Then we tried again and was told we cannot use it unless two payrolls we without and returned items from our bank. Paychex seems to have two faces. The sales reps telling how well Paychex helps, then the rude folks who assure you that your company does not meet their high standards. But no matter what, additional, unexplained withdrawals from your account are going to occur at any time without notice or any concern. Paychex is a one way street.

I was requesting for my 401K rollover check for almost 2 months now. First, they mailed me a check with federal taxes withheld even though I filled up and signed the rollover form that the money will be directly rollover to an investment company not ROTH IRA. When I received the 1st check Federal taxes withheld, called them and told them that they made a mistake and they e-mailed me Void and Re-issue form, filled up, signed, returned with the 1st incorrect check via registered mail which cost me around $8.00. On the VOID and REISSUE form I check OPTION 4, rolling over to IRA not ROTH IRA, I even wrote DO NOT WITHHOLD TAXES NOT ROLLING OVER TO ROTH IRA, very clear instructions to follow.

Paychex Payroll: We switched Payroll and HR providers from ADP to Paychex; in hindsight, we should have stayed with ADP. The implementation process was far from efficient, our account representatives would ask us for something signed, we would provide it, only to have another representative say that Paychex never received the said item. Nothing was transferred or entered properly. We had employees' W4s, which were correct when we had ADP, magically turn into nothing. Paychex was configuring taxes at 0 instead of whatever the amount our employees had originally chosen. Some employees no longer had W4s in the Paychex system entirely.

I have no experience with any other payroll company. 2 Paychex reps in the last 5 years and they have been outstanding! Kudos to Steve and Iva. There have been some mistakes along the way but they have always been responsive to my every question, worked until mistakes are corrected, and researched if they don't know the answer. Through my own mistakes, I have learned to trust the process, system, and my team. If my rep is out, anyone I have ever connected with has been friendly, polite, and helpful. I have been nice to them and they have been nice to me. The original product has some system limitations that require work-a-rounds, can't produce all reports in excel, cross years, or go outside of Dept #s or EE ID's, add extra shifts or special work weeks.

When I was the HR Manager for my last company, we had numerous problems with Paychex losing or not properly processing insurance enrollment forms. Now that I am on COBRA, they have affected me personally by losing my completed COBRA carrier form. I completed and mailed the form in, and even called twice to confirm that they had received my form. Then, they changed the story a few weeks later and claimed they never received it, even going so far as to insist that I mailed in a blank form, which is completely absurd since I only had one form and distinctly recall filling out all the information on it before mailing it in.

My wife and I own a DVOSB that deals in Government contracting, mainly IT focused. We have had Paychex for roughly 14 months. Through those 14 months we have had nothing but headaches, due to their payroll service. It took several months before they started pulling payroll taxes. Once they did they weren't even paying them. We consistently received unpaid tax letters from two states, which they stated they would handle. However, it was not. It got to a point that a lien was put on my wife's bank account for unpaid taxes to VA.

If I could give them minus stars, I would. The sales reps made lots of promises, advising me to move away from my previous software company (Gusto) to them. At first it sounded great, but it quickly turned into a nightmare. With 150 employees, the transition, that Paychex stated they would take care of, was a complete mess. Processing payroll was time consuming.

I've used them for several years for my small business. I always did notice the turnover in staff was incredibly high, sometimes seemed like every few months a new rep. What is going on there? Are they paying too little, mistreating them? What is it? Because absolutely this reflects some other larger problems in the company. Each rep is always courteous and prompt in replying, and my case is very simple. We have some insurance they withhold for us, but no 401k plans, so it's just straight salary information. My last couple reps made some major mistakes (omitted employees' entirely from a reporting period for example), but I thought it was a one off.

I have recently taken on the administration of Payroll and our 401k account which is run through Paychex. If there was an option for zero stars I would give zero. I don't think I have ever had a more horrendous customer service experience than I have had dealing with this company. They want you to give them information but when you the steps you need to take to get said information to them they give you the wrong answer. You then spend hours of your time on the phone with various people in "customer service". All of who tell you different things. The payroll specialists are a joke and don't give you any helpful information or make sure you are properly in compliance. They have people reaching out to the wrong people because you don't have one dedicated account manager to manage all pieces. Seriously, you could probably do your own payroll and 401k administration better than this company could.

I would discourage any potential client of Paychex. They are terrible with payroll and 401K management. I am the owner of a small company and mistakenly kept trying to make this relationship work so that I would have one less task to running my business. They made mistake after mistake. But moreover, they did not care that they made mistakes and never apologized and have the audacity to charge ME for mistakes they made. Investigate other services and read the reviews before deciding to put your trust with Paychex. Not a fan!

Paychex wrongfully paid an employee that he quit 600$ and when I contacted them they stated they cannot reverse the payment and there is nothing they can do. I stopped my services with them through email on 12/20/2018. On 2/16/2019 they charged me for services I never asked for after not being with them for 2 months.

In 2016 I started using this company and was satisfied with the service they provided as we had a small payroll. Then the sales team started saying how great their other services were. Don't be a fool and believe them. I signed up to do an employee handbook in December of 2017 and have yet to get their promised copies and here we are in February of 2019. I called to get my promised free Labor law posters only to find out that when I signed up for the "additional" service it changed my original contract. How nice right? They wanted to charge me $139.00 for something that was originally free. I will be looking for another service. Oh and not to mention they change your payroll rep like changing socks.

I was using Paychex for years, at first it was fine. Went through specialists like I was drinking water but it didn't bother me as my payroll was simple, until my last specialist!! I hired a new employee, he was working out so I decided to give him a raise after 6 months. I call my payroll in and let them know about the pay increase, when receiving his first higher rate paycheck my employee asks me if he is making more money an hour why is his pay less?? Good question right?

I retained PayChex to do one end of year payroll. All they had to do is make one payment to one employee and file the proper forms with the IRS. I advised them multiple time that I was closing the company and to tick the appropriate box on the Federal return and fill in the date on the RT-6 to advise the IRS and State of Florida I was closing the company and this was a final return. I guess I should be half happy they got the IRS form right but they totally botched the RT-6. Not only did they not supply the information that this was a final return, today I get a notice from the Florida Department of Revenue that the RT-6 was incomplete. They are expensive and inept. When I call them their representative said I had to fix the problem they could not. Beware if you are thinking about using their service.

Nothing but problems from the start. I switched from Intuit to try to save some money and I have nothing but regrets. I get non-stop calls and emails from multiple parties/people associated with payroll. They clearly DO NOT understand that I do not want to talk to them. PAYROLL should be EASY. I don't need 5 different people trying to walk me thru how to enter hours into an app. Seriously, I had no issues over 2.5 years and never had to talk to anyone to get my account setup and running with Intuit. Then, after wasting hours with them, they fail to file the first payroll! Then, the next payroll, they take out funds for checks that I WRITE! WTF?! I indicated I am writing the checks - not them. Once in their app, it looks like it was developed by junior college kids. It was obviously made by someone that has no idea how or what the end users want. AVOID.

I cancelled in 4/2018 and still being charged monthly. No response. Endless hold pattern once they determine my problem. I can't imagine the response once this review gets posted. I tried the online "bot" and get told I must call and speak direct.

Paychex signed us up for 401k and took thousands of dollars out of my corporate account prior to anyone in company approving 401k participation. I have been told that this is ILLEGAL by several employment specialists and CPS's. I have also spoken to as many people as I can at Paychex to terminate our relationship and 6 weeks later they are still taking money out of my corporate account. These people are crooks!!!

I've been with Paychex for over a year. The sales process to acquire my business was phenomenal. Every rep was better than the next. Things were moving along smoothly until I ran into a problem and couldn't afford to continue the HR services. I come from a service background and have a passion for quality customer service. Once I discontinued HR solutions, I continued with a new client rep. He was WONDERFUL! A few months later I received an email that I was getting a new rep which I knew wasn't good. Alex was OUTSTANDING! He new the business very well and as unpredictable as my business is, he made me feel like my need for assistance was no big deal, seamless. I always finished the interaction feeling valued.

I have been using the pay checks PEO system for two years. It is a nightmare. My 401(k) profit-sharing is a disaster, I’m not in compliance, and I’ve lost my ability to put away from my retirement. My personal financial advisor says he has never seen such gross incompetence in his 15 years of working with PEO 401(k) profit-sharing plans. In 2018 I am on a 50-50 split with my employees for medical health benefits. They took at 75% I paid and 25% the employees paid. It’s been two weeks and they have been unable to figure out why they are charging me more than I am supposed to and less for the employees.

I'm an employee from a company that uses Paychex. It's the absolutely worst experience I've had with a payroll company. They started charging for health insurance, and when I went to use it I didn't have it yet. I then was told on the website I no longer had insurance and they continue to charge me. When I sent a complaint they advised they will not refund any money. They are disgusting and will not be in business long if they can't work these things out. Look at the list of complaints. ADP is truly the way to go!