Paychex

I have closed my business payroll account and went with a different vendor due to the increase in cost and billing practices for services not provided. I have checked my company bank account and months after we closed the account with Paychex they still withdraw money. $545.86 when we do not do any business any more, seems like they are activating closed accounts and pulling in money after they know that the account is closed. Jacksonville FL branch. Not good for old customers and not good for new customers.

Paychex has my 401k from my old job. Their 1 star rating is accurate. I requested a distribution on 12-27-19 so I could take care of an unexpected expense on 1-23-20. I was advised on 3 separate times my funds would be available on Jan8th, then Jan 15th, now Jan 21. No deposit made and they can’t explain why the funds haven’t been transferred to my bank. They don’t deserve your business because they won’t keep their end of the contract. Look elsewhere.

Paychex is engaging in fraud. Too much info to type here but they are blatantly reactivating closed accounts. Reactivation yields a withdrawal from bank account on file. My last contact with them was October 2018 - I closed my account and told them to REMOVE MY INFORMATION FROM THEIR SYSTEM. They said it was closed and removed. Almost 2 years later (January 2020) I receive a letter saying they will withdraw nearly $400 from my bank account for "services".

I turned in the opt-out form to my work it apparently never got it to them after year I realized they were taking money for my check every month so I called them and asked them how do I go about correcting the issue and how do I close this account and get my money back? I was told basically I can never not have an account with the company now nor will I receive my money back because it has to be under a qualifying reason from the IRS. Okay that's understandable but I was literally robbed every month and nobody is held accountable now and I can't have my money back from the company even though it wasn't authorized to be taken... They did absolutely zero to help me rectify this situation I do understand it's partially my work that is to blame but I thought after I told them they'd been participating in stealing money from me I really thought they would have stepped up the game to help me fix the situation. Not the case.

I called last week to get info and pricing on Paychex switching from ADP after 3 years with ADP. WHAT A NIGHTMARE! I expressed that this week would be payroll week and asked if everything would be set up to seamlessly transfer from ADP to Paychex. I was assured by the account manager YES they could make it happen. Here it is Monday I needed timecards approved by 9am AND come to find out they had nothing set up AND NEVER eve set up the time & Attendance so timecards could be approved.

Holy hell. So my (small, nonprofit) company uses Paychex to manage some of our benefits options, and it's where we usually get our pay stubs. I've been trying for almost a month to log in on their circa-2003 website, and it just plain doesn't work anymore -- the authentication seems to be broken, as logging in stops mid-process. Three different up-to-date browsers on Windows that seems to update every week. Okay, fine, I'll tell customer service. And a few days after I fill out their online form, I get a reply email telling me to call. Now, I do web for a living, so I know that my calling isn't going to resolve anything, but maybe their tech team doesn't actually know about this issue. I'll call.

My company used Paychex for payroll services for 2 years. I canceled the service in August 2019, and they continued to charge me. I sent documentation proving the cancellation, my service rep contacted accounting multiple times to credit my company back the amounts, and the manager attempted to get involved. Now it is 5 months later and I still cannot stop receiving charges every month. No credits have been received, and I cannot even get them to stop charging my business account. It is now gotten to the point that I will probably have to close out my business account that I've had for years. I'm beyond disappointed in this company. If you are thinking of using their services, please consider another company. It truly has been the most powerless situation for me and my business. My business has suffered greatly because of my bad decision to choose them.

My old company ended up enrolling me in to Paychex 401K without my knowledge. When I left the company I got a letter from paychex in my old company stating I need a disbursement. I called paychex. I only had $63 in my 401k. I planned on transferring my 401k to my new employer but she said I was unable to do that because of the $75 fee so ultimately I have to cancel out my account. I'm pretty much donate my money to paychex so instead of me continuing to use my 401K with paychex I'm going to cancel my account and take it as a loss. I will never do business with paychex ever again. 0 Stars.

I have no idea how this company is still in business. Just Google their name before you sign up with this company. We have had terrible experience with their customer service, reps are very rude most of the times. They are absent multiple times a month and no one there to answer as their managers are also on leave the same time. So many errors and no real help to resolve these errors. Pulling random charges out of your bank account that are not authorized. Processing 1099, W2 with incorrect information, corrections are again with errors...I urge you to stay away from this company.

I would also nominate them for no stars if that were an option. Nothing but a comedy of errors. We been with them for 2 years now, and it's been a disaster. They have cost us penalties and interest with several taking agencies, and hundreds of hours trying to resolve issues. They have been making mistakes since day one, and continue to make repeated mistakes frequently, take forever to cure issues, and really just don't seem to give a crap.