Paychex

We have been with Paychex for several years. They boast a large portfolio with many additional add on's, all of which become costly and tie you into staying with them when they do a horrible job in other departments. HR, was costly and did nothing for us but create a generic employee handbook meanwhile leaving us open to PAGA law here in California. A former disgruntled employee took advantage of this and we had to pay out a huge settlement. This should have been caught by paychex "HR" specialist from the start. They take no responsibility for this oversight. Meanwhile this one error could have bankrupted us. If it wasn't for the fact that our business was so busy this would have been a departure from them. Sadly our agency is growing too quickly, has benefits, and 401K plan through Paychex tying us in.

You have to remind them many times of an employee’s change in pay—like when they get a raise—and then you have to deal with back pay. They sent employees our tax records for employers-and didn’t send them their W2. Idiotic mistakes. Constant switching of payroll “specialists” so the only help you get is from someone new. We submitted our final payroll and none of the employees got paid when they were supposed to—a nightmare. I really don’t know how they are still in business. It’s like...this is your one job. You are literally called PAYCHEX and you can’t do that one thing right.

I will be brief. I had issued the first two rounds of checks with Paychex. It was the first month. I was discussing payroll with my CPA who expressed concern about an issue with the way my account was set up that had serious implications and penalties for my business if not corrected. I reached out to Paychex with a total of 9 emails starting with my direct agent, through her chain of command up to the corporate office. After several weeks (of being charged more for not running payroll than for running it) they told me the issue was resolved. After following up I learned that it was not resolved. They lied. They are not responsive, they don’t know a lot about payroll. We paid our cost several hundred dollars to correct the issue finally.

It is Very stupid and rude staff. They just cut the calls to the existing customer. But if you are prospective customer they are nice. System is not flexible and for everything what they say is final. I had pay period typo and to correct that they have various stupid solutions and not able to help. Requested for multiple pay cycles with different pay period, system does not support. After you become customer of Paychex you will not be treated good. Either you stay or leave type of attitude.

I work with several payroll companies and even recommend payroll providers to clients. I'm really writing this review to warn anyone thinking of hiring this company as their payroll provider to seriously reconsider. I think Paychex is the worst payroll provider out there or at least is out of the several companies I have used over the years. It is really important that a payroll service provider is trusted, competent, and has great customer service. Unfortunately, Paychex is none of this.

I was with PayChex for about a year and a half. I was quoted some misinformation about direct deposit so I decided to switch to ADP in 2020... I noticed PayChex that I wanted to close my account (they sent me over some information to fax back) and I regret that I didn’t. In 2021 I called to again cancel my account and this time I didn’t have to fax anything over because I was with another payroll company (since 2020 when I originally cancelled the account with PayChex). They charged me $58 each month to keep the account open and I also got some other charges for $90, $71, $70 ??? I guess they are charging To call customer service???? I don’t think this company is transparent enough with their fees.

I was laid off from my previous employer where I had a 401K. During the pandemic I have been unemployed because of covid 19 so looking for some funds, I went to see if I can withdraw my 401K from my previous employer. I went into Paychex flex website and saw that they were charging me outrageous fees, I had over a $1000 in my account and now I have $90 when I chatted with their support team they told me it was because my plan was the only one left from a company that was closed, so I was getting charged all the fees. I think this is absurd and should be illegal. I did not agree to that, why would I be charged for a 401K program from a previous employer. They literally stole my money. And of course, now they charged me a $75 fee to withdraw my money. Leaving me with $15. Terrible business practice. They should be ashamed of themselves.

I set up a payroll account with Paychex for a personal employee. The specialist who set up our account collected all of the documents required in order to have Paychex assume responsibility of paying the taxes on my behalf, filing the quarterly reports and paying the EDD fees, etc. He assured us it was set up and ready to go. That specialist then passed us off to a new specialist who was completely incompetent. She made a mistake of pulling funds from a different account instead of mine and paying someone else's employee instead of mine. So at that point I asked for a new specialist (this is #3 now).

I was originally with Paychex "SmallBiz Payroll". At some point they switched me over to "PayChex Flex". It calculated the OT incorrectly, they opened up the employee portal for employees to change their own tax status and many other issues that they refused to address. I asked them to change an EIN # to our new one and change bank account information, which they denied.

We used this company for years. Their payroll processing fees are very confusing as well as their reports. They continue to switch account representatives without notifying the customer. Account representatives are unresponsive and do not provide the customer service they market as a company. We chose to switch providers due to the inconsistency of their services and billing. Apparently it’s the responsibility of the customer to request year end statements (W-2, 940) if you no longer have any active account at the end of the year.