Paychex

I own a small company, in January I received garnishment papers for an employee, i paid extra for the service and almost 7 months later and Paychex haven't released the garnished money to the attorney. I made several phone calls. Each time they promise they will take care of the issue and today is the day that nothing has happen.

I was the owner of the company that closed down because of the pandemic call. I’ve had an outstanding loan on my 401(k) cause their outdated call website would not allow me to pay it online. I called them and the woman instructed me to just roll over to the IRA and I would be given the opportunity to pay the loan. That did not happen. Instead it went to default. Called them and they said they would hold distributing the check and allow me to pay the loan. They then sent me the check. I spent countless hours on the phone trying to remedy the situation. I will get a different person each time and they would promise me something different.

We are in the hospitality business with 7 day/week operations. Paychex's systems and solutions are designed around M-F organizations (government?). Even thought they admit that now - after a year of trying to make reports work - it hasn't been enough for them to deliver much of what they told us during the sales process. I even reached out to the President for help. Either they have given up on themselves (selling block?) or they have given up on us; I can't figure out which. The thought of having to go through this again with another payroll company is discouraging beyond words.

I spent several weeks setting up a payroll account and asked at one time if we were moving too fast, and was assured it was all under control. I wanted to do payroll early in case there were glitches but was assured everything was set up. My employees depend on direct deposit and I was careful to provide and verify they had the correct information. When it came time for payroll, with a 3 hr deadline, I found they never set up direct deposit, did not have social security numbers and paper checks were going to be sent arriving a week after payday. I could not believe the incompetence to set up such a straightforward item. They never apologized, and after telling me earlier bank info took several days to set up, now were telling me it could be done in a few minutes. I lost all faith in their competence and cancelled the entire installation.

USE AT YOUR OWN PERIL!!! They deserve a negative star if elephants could fly right?? They didn’t get anything correct. Payroll to employees is very crucial and they made the process a living nightmare. They made it two payrolls! Only because it took that long to get another one in place. It took them an extra month to get started, and I knew I had made a mistake. I was already looking for a replacement before the first payroll and had I known the level of incompetence, I would have never let them go forward for the one month they did get. Lack of communication. Last minute- we need this signed and this signed and we didn’t get this after documents being sent 3 and 4 times. They took 401k deductions without a 401k in place. They sent 100% of payroll for federal income tax.

I had been a client of their payroll dept and have had nothing but trouble. Currently, they refuse to send me my tax information from 2019. I believe they are doing this simply because I dropped them as a company. At one point, my payroll specialist sent me "by mistake" the W-2's for six employees from another company…including their social security numbers, income amount, home addresses, etc. All at my fingertips, right there. If I was not an honest person I could have easily used this information. These people had six figure incomes. I have had them regularly process payroll incorrectly…probably 10+ times a year or more. This company does not care about your business AT ALL. They are difficult. When you have a problem, they show very little concern. I have had to file a complaint with the BBB and am waiting to receive my payroll info for 2019.

In my experience with Paychex, as a provider of 401(k) retirement services, there are decided shortcomings in the quality of their service. While they did provide what I found to be an excellent selection of funds to invest in at the same time they also lack many features that other companies offer standard. For example:

In January of this year I contacted Paychex to help us with our payroll services. We are a small business and I was under the impression that they do right by small businesses. I was so happy to negotiate an agreement with the Paychex rep that honored us as a small business by reducing some of their fees so we could get up and running without too much of a cost.

I have been with Paychex for several years now, and am very satisfied with their service. However, my bookkeeper just informed me that our payroll processing fees are now $14,000 per year. Yeah, you heard that right, $14,000 per year for a company of 12 employees. I never agreed to that price and now that I look back at our payroll fee history, I see it gradually climbs without authorization. I have been asking for payroll fee breakdowns and a solid quote for future business as I do not want the hassle of changing payroll companies. We will see how it goes.

I am a business owner in NYC and was completely ripped off by them. I cancelled the account on several occasions and (admittedly my fault for not checking regularly) came to find that for TWO YEARS they were auto debiting funds from my account for services I was not getting! When I confronted them they gave me a run around for over 6 months and then credited me $45 after fraudulently taking over $500! Don't walk, RUN from this horrible company!