Paychex Reviews

My experience with Paychex has been an absolute nightmare. Customer support is practically nonexistent, and what should have been a simple issue turned into months and months of pointless emails. Every response comes from a different person or department, and the answers constantly contradict each other. No one seems to take ownership or know what is actually happening.

I would give this company a zero if I possibly could. Not only are they extremely unhelpful. They also overpaid me one week. THEIR mistake. Only to have myself and my boss come up with an agreement to pay it back. Only for them to turn around and continue to take whatever amount out they felt like each week. I am contacting whoever I need to whether it’s the BBB or a lawyer. This company is beyond unprofessional not to mention it’s impossible to get into the app to gain access to your OWN paystubs and w2s. I would genuinely avoid this company at all costs.

Worst payroll company on the planet... I have been working with them since Jan 2020. The amount of errors is insane. Overpaying people extra fees. Taxes with the state, they have screwed this up at least 5x. Now they have moved their "Customer Service" overseas partially, they are screwing things up almost every payroll. I asked about never getting overseas people, they promised it wouldn't happen, well, every ** time it's happening. Today was the kicker, where they charged over 3x what payroll was and put my account in a huge deficit. Steer clear of these morons. They will ruin your day.... and bankrupts your company.

Horrible robotic personnel, Takes way too long to process things. At their mercy for call backs. Would never recommend.

There are definitely some scammers working at Paychex. They come at you in all types of unethical ways, mess up your payroll and constantly come at you for monies that you don't owe them, and no one seems to know what the other is doing. They have caused unnecessary stress for small businesses. Messing up payroll can cause lasting consequences for some small businesses. They need to be held responsible for not monitoring some of their employees and hackers who get into their system, causing harm to their former and present clients' lives.

While I was initially satisfied with Paychex for my small business, my experience turned into a nightmare following personal tragedy. After pausing operations, I called to cancel my service, explaining that I was no longer running payroll. Despite a representative assuring me I wouldn't be charged, Paychex continued to take monthly payments for services not rendered. I was later told I needed to prove my business was shut down to stop the unauthorized charges, forcing me to involve my bank to stop payments. Paychex's unethical billing practices have completely destroyed my trust in them.

I've had Paychex for 25 years and I don't know what happen to this company, but they SUCK now. I just started up payroll, and it's been a nightmare from hell. I'm so stressed out over what they put me through from Mistakes after mistakes. I told them to FEDEX next day my payroll so my employees will have their check on time Fri and what do they do, they put it in USPS mail???? Now I have 3 new employees that I just hired that are very angry employees at my door looking for their paychecks that they worked very hard for.

This company should be shut down all together. For people out there start filing complaints with the Texas State Attorney General and take the confirmations you will receive via email and cut paste those on all the social media outlets starting with Facebook! FOREVER!!!

In the very beginning (whilst trying to attain my business) they were ever-so-helpful and responsive. While I held the service, I performed my own payroll weekly. However, if I ever had a question, it was difficult to converse with a human to resolve the issue. I was referred continually back to the AI help feature. When I sold my business, I advised them. I was given a form to close the account, however, they kept taking money from my business account... They did NOT cancel my accounts. They didn't tell me I would have to reach out to every single department separately to do so. They are not helpful once they no longer find you useful to them... However, they will continue to take your money...

As an employee, Paychex was incredibly intuitive and the customer service was always fantastic. Special shout out to Priyam who recently helped me access my account again. I can't speak for business owners, but as an employee, I definitely appreciated this service.