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About Paychex
Paychex is a payroll and human resources solution for companies of all sizes. It offers a wide variety of business services to help employers hire, train and pay their employees. The system is designed to bring all of your business services onto one platform for easy access and optimal organization.
Pros & Cons
Pros
- Easy to navigate
- Free online quotes
- Flexible plans
Cons
- Can be pricey
- Some reviews note slow support
Bottom Line
Paychex is a user-friendly payroll and human resources program designed to streamline business services on one easy-to-use platform.
Top Paychex Reviews
I find it very easy to use. It is very innovative and I'm happy to share this with everybody who wants to try it. ... Great value for the money and anyone interested in this produ...
Read full reviewI was so happy when I looked at all they had and found just what I need for me. It is so easy and simple to get used to. You do not have to be super tech savvy to work this and I ...
Read full reviewWhat is Paychex?
Paychex customizes business solutions based on your company, your industry, your role in the company and the number of employees. You can request a free quote by answering questions about your company in the quote request tool. A Paychex expert then contacts you to discuss which business services you need and how to seamlessly implement them into your current business model.
Paycheck offers individual services that include:
- Payroll services
- Online timekeeping
- Benefits administration
- Compliance services
- Hiring, onboarding and recruiting
- Employee benefits
- Retirement
- Financial wellness
- Health insurance
- Business loans
- Tax services
- Startup services
Paychex pricing
Paychex allows small and midsize businesses to customize solutions to fit their needs and budget. It offers three subscription services:
- Express Payroll: This option has features such as online payroll management and new hire reporting. This plan can be accessed on the mobile app, and it costs $60 per month plus $4 a month for each employee
- Paychex Flex Select: This second-tier option includes all of the features of the Express Payroll plan but adds a full-service team of payroll specialists and HR features like additional employee pay options. This plan is $90 a month plus $3 a month for every employee.
- Paychex Flex Pro: This top-tier option is a full-service business solution with every feature from the above plans plus additional HR services, workers compensation services and 24/7 customer service. This plan is $158 a month and $3.65 a month for every employee.
There is also a Paychex Enterprise option that tailors to more specific business needs. These prices are customized. To get a quote, visit Paychex’s website and fill out the inquiry form.
Paychex FAQ
How do I get my pay stub from Paychex?
Customers can access their pay stub on the “My Account” dashboard on the Paychex website.
What is Paychex Flex?
Paychex Flex is an all-in-one business solution that combines payroll, attendance, benefits, insurance and other HR services into one unified platform.
How much does Paychex cost per month?
Depending on your business’s size and the number of services you need, a Paychex subscription runs anywhere from $60 to $158 a month with additional charges based on the number of employees you have.
Does Paychex do direct deposit?
Yes, Paychex handles direct deposit. The company offers many different ways to pay employees and be paid.
What bank does Paychex use?
Paychex uses First Bank.
Is Paychex legit?
Paychex is a widely used business solutions platform that has been offering payroll and HR services to businesses across the country since the 1970s. It provides a wide variety of services and price points, an innovative mobile app and 24/7 customer support. We recommend its services to any small or midsize businesses looking for an all-in-one human resources and payroll service.
Paychex Reviews
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When I researched using them, I didn't think to check reviews. But initially I read cost as $90/month. After speaking with somebody at company, they stated since I'm processing weekly it would be $28/week. I added on work comp through a Paychex affiliate. And then Paychex bumped up my invoice to $31 weekly. Even though the payments are to another company, since Paychex processes it, there is additional weekly charge. I was then contacted by sales rep to add 401k. And that would be another $50/month, and of course an additional weekly charge.
Mind you, this is all automated processing with a push of button software. That they're charging monthly/weekly fees for. You still have to go in to a hard to navigate app and process everything yourself. And then of course look at all the reports and double check them. Because they do the percents wrong with paying the taxes. The first quarter, Paychex didn't even pay anything to state. Then when I received letter from secretary's office, after inquiring about my quarterly filing. Paychex finally started doing the state payments. I was supposed to be paying 2.7% to the state, but Paychex was only taking out 1.8%.
So now I owe the state, plus penalty. Every week I had to make a call to Paychex for some kind of mistake. And it would take multiple calls through a few weeks time to correct their mistakes. I was owed $181 credit from Paychex. But they kept processing invoice payments out my account for 5 weeks until finally I went to another payroll company. I would have to call Paychex after every payroll process letting them know, hey you charged me again this week, when I'm supposed to have a credit. They stated they see a credit is due, but hasn't been approved yet. It takes more than a month for approval to correct your mistake?
Every time you call, you get someone with bad attitude. Because they're so inundated with others who've they made mistakes with. Nobody ever accepts any responsibility. And they always say same thing: "I don't know why they did that." Like they're talking about another company. It's Your company and Your problem. So how are you going to fix? I called to cancel services. They hung up and didn't even put my cancel request through. I called again and they have no answer to the over $150 I am owed. Stating they don't know if I'll get refunded, since I'm no longer using Paychex. They can't credit any invoices. How about just putting the money back in the account you so easily withdrew from?
They also have not returned the tax money they took out of check payments since start of new quarter. And they haven't sent that money to the Feds. I don't know how this company is in existence without any fraud charges. They borderline do business that should have people jailed. I have to call Attorney General's office Monday to get my money back. And next I'm filing report with Better Business Bureau. And seeing if there's some kind of arbitration court.
Hello Matt, thank you for flagging this to our attention so we can further investigate. Can you please email us at reviews@paychex.com with more information? We'll need your full name, phone number, and business/employer name.
The company has been in contact with me to resolve the issues. Thank you.
Have used Paychex for years. Tried to move banks, and they were unable to get my bank information correct. 3 months later, it was still not fixed, and then they sent me to collections despite wiring them money. Then I discovered that for YEARS they have been miss-calculating my Social Security and Medicare taxes. Go with someone else, I have.
Hello, Lawrence thank you for flagging this to our attention so we can further investigate. Can you please email us at reviews@paychex.com with more information? We'll need your full name, phone number, and business/employer name.
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Made a phone call to this company and the receptionist that answered the call was unbelievably rude! I tried explaining my situation to her so I could be transferred to the right department. She constantly interrupted me, spoke rudely to me, and ended up hanging up on me. I tried calling back again simply to see if I could speak to a manager or supervisor on duty to report what had just happened and to also have my initial problem resolved. Yet again, the same woman answered, she continued to speak to me rudely, told me that I didn’t need to speak to anyone there, and hung up a second time. Worst customer service I have ever dealt with! That woman needs to be fired or quit if she hates people this much.
Hello, we would like to further look into this concern for you. Can you please email us at reviews@paychex.com with more information? We'll need your full name, phone number, and business/employer name. Thank you for bringing this to our attention.

DO NOT USE THIS COMPANY. Paychex is confused, negligent, and no one communicates with each other. They totally messed up our payroll, and the 401K department is a joke. Because we terminated the service AFTER 30 days, they went into our bank account after the (401K) service was terminated, and stole $1,239.00 IN Feb 2023. AVOID PAYCHEX AT ALL COSTS. This company will LIE, AND MAKE EVERY ATTEMPT to ruin your business. We have the cancellation notice, names, and emails as proof. However, THEY STOLE MONEY FROM OUR ACCOUNT ILLEGALLY AND WITHOUT AUTHORIZATION. After reading the other reviews, this company has a history of defrauding small companies. The customer service department is horrible, and the supervisors never answer the phone, nor return calls either. Do me a favor and stay from Paychex!
Hello, thank you for flagging this to our attention so we can further investigate. Can you please email us at reviews@paychex.com with more information? We'll need your full name, phone number, and business/employer name.
I was an employer of a single employee. I closed my Paychex account mid-year because I stopped using the employee. Now, I cannot get Paychex to generate a W-2 that the employee needed for her taxes, even though I am willing to pay whatever additional fees are required. I was bounced from one person to the next for weeks, all of them saying, oh you'll have to call this general number; only to be told when I called that I needed to go back to the first person. TERRIBLE CLIENT SERVICE. No one at Paychex tries to actually fulfill a very simple request for a payroll company -- CAN'T EVEN GENERATE A W-2??
Hello, we would like to further look into this concern for you. Can you please email us at reviews@paychex.com with more information? We'll need your full name, phone number, and business/employer name. Thank you for bringing this to our attention.
Updated to 2 stars, as the issue was finally resolved and my money refunded. However, it should not take a review on Consumer Affairs, a threat of reporting to the BBB and the State Attorney General to get resolution to a problem. Still would not recommend.
Last year I changed to Paychex from another payroll company because their pricing was much better. I process one payroll per month for one employee. Well, you get what you pay for. They assured me their system was easy to use and there would be no monthly fee if no payroll was processed. I was not able to see a complete demo of payroll processing until after I signed on, or I would have never used them. I was shown a very watered down version of how it works, which is nothing like how it actually works. Using their system to process payroll was a nightmare. I am very tech savvy and it would still take me 20-30 minutes to process a payroll. Something that took less than 5 with the other company. Finding necessary reports is like looking for cheese in a maze. The entire platform is not user friendly at all. After 3 months, I decided to go back to the other company.
I emailed my sales rep 12/2022 and explained I wanted to stop my payroll and asked what the process was to do this. I never received a response. Due to the holidays and several deaths in my family, I did not have time to follow up. No biggie, since I was not going to charged if I didn't process a payroll. Forward to 03/01/2023 and I get around to reviewing things. I've been charged every month. Numerous emails and phone calls to different reps/associates for nearly 2 weeks all went ignored. After a threat to file complaints to the BBB and my bank, I finally received an email link to complete what was essentially an exit survey in order to cancel, which I completed. I have still yet to receive a response regarding the money I was charged, every person I ask completely ignores the question. I have reviewed my contract again and it only states "monthly" fee.
I questioned this with the sales rep before I signed on and was assured that no fee would be charged for months I did not process a payroll, as I would not have a payroll every month. I assume at this point that I was flat out lied to and this is why the same sales rep, nor any of the other 4-5 people I have attempted to get an answer from will respond to me. I would never recommend PayChex to anyone.
Thank you for taking the time to share your feedback. We're deeply disappointed to hear about the challenges you experienced during your time with us. We hold our team to the highest standards and regret that we didn’t meet those expectations. Can you please email us at reviews@paychex.com with more information? We'll need your full name, phone number, and business/employer name. Thank you for bringing this to our attention.
Working with this company hands down has been the most horrible customer service experience and exercise in futility that I have ever experienced. After I fired them from doing my payroll because of incompetence, their inability to return calls (because my rep was "really busy") and rectify problems that their people and systems created, I was still contractually stuck with having to use them to oversee my 401k. This has been a huge debacle as well. They erroneously were withdrawing funds from my account for over 2 years. When I originally questioned it, they gave me the runaround as to being expense related. When I was able to dive into it more deeply, it turns out that they were making a huge error on their end and we're duplicating withdrawals each paycheck.
Getting them to reimburse me the money (thousands of dollars) was a nightmare. They then screwed that up and have essentially ghosted me when I've tried to get them to correct this new blunder. They continue to fail to return my phone calls or follow up with my email requests to provide me an accounting of what happened, why it happened, when they are going to further correct the errors, and what they will do to make me whole. I have dealt with what appears to be one incompetent individual after another and I'm at the point where I'm going to have no choice but to report them to the Federal Trade Commission and potentially initiate legal action if I can't compel them to have the necessary conversations with me. I can't emphasize enough how abysmal their treatment of me is/was, and under no circumstance would I ever recommend their services. Their behavior has been totally shameful.
Thank you for taking the time to share your additional feedback. You can feel free to email us at reviews@paychex.com if this issue or any others have not been resolved. We'll need your full name, phone number, and business/employer name. Thank you!
We were with Paychex for many years. We have a small company (8-10 employees), and the admin fees were about $1400 each pay period. Ridiculously expensive, but we did know the cost going in, so that's on us. When they increased our health insurance premiums by over 50% in October 2022, we could not afford to stay with them. I did some research and found a great company that we now use at a cost of a mere $90 admin fee per pay period - BIG difference from the $1400 we were paying.
My other issue with Paychex, is that since we left, I can not get records. I verified before we left that they would send our W2s and I could get 3rd quarter tax statements, since we paid them for their services through Sept. They told us they mailed our W2s; however, our employees have not received theirs as of this date (3/8). I also have been trying since December (3 months) to get 3rd quarter tax reports and still cannot get them to respond. There are much better options out there, so I recommend doing your research before signing on the Paychex. We've wasted a lot of time and money dealing with them.
Hello- Thank you for your feedback. We'd like the opportunity to speak with you regarding some of the concerns you have. If you are open to it, please email reviews@paychex.com with your Company Name/ID, your name, and the best way to contact you. Thank you!
*Update 4/10/2023: After posting this public review, Paychex has reached out and we have found common ground. Because of this, I have increased my review rating of the company. We will also continue to use them as our health insurance broker through this upcoming year hoping we have a better experience upon renewal.
We currently use Paychex for our small business including payroll, retirement services, and also health insurance. This review is specifically for their health insurance department, which is completely unprofessional, unresponsive, and overall a complete and utter waste of time. We had a new employee join our company in December. She asked for a health plan which our company currently did not offer, but we could easily add this plan before our renewal date on Jan 1st. I reached out to our broker Montoya, who I'm convinced has absolutely no idea how to do her job. I asked what are the steps to renew health benefits for our existing employees and how can we add this additional plan for our new employee. I either got no response or if I did get a response days/weeks later after reaching out over and over, it was as though she didn't fully understand how to help us.
Long story short, when she finally was able to move forward with our insurance carrier to add the new plan, the carrier said it was too late as this took place after our renewal date. This absolutely gets my blood boiling. We asked Paychex with PLENTY of time in early December to make these changes before the Jan 1st deadline. However, the broker completely dropped the ball.
When I've called the general Paychex health insurance phone line, I'm met with more people are are clearly miserable in their jobs. When I've finally been able to reach the manager Sean, he was helpful in the sense that he wanted to understand what was going on. I forwarded him all email correspondence to justify that I had asked for these changes in early December, again well before our renewal date. That's where his helpfulness stopped. It's now been almost 3 weeks with zero response from him. No email, no phone calls, no updates. I've since followed up several times via email and phone with no response whatsoever to provide me with an update. Do yourself a favor and don't rely on a payroll company for health insurance benefits. This department is an absolute waste of time. We are moving our business elsewhere, and I hope this review will save other businesses from the frustrating experience that I had.
We are sorry to hear about the experience you have had with Paychex. If you are open to it, please email reviews@paychex.com with your Company Name/ID, your name, and the best way to contact you so we can have leadership reach out to you directly. Thank you.
This is the worst payroll company! We have been trying now for over 2 years to get our ERTC credits processed! We were lied to by Paychex and given tracking numbers over 5 months ago saying that the credits were processed for 2 of our companies, they provided tracking numbers but said they could not be tracked since it had been 120 days. 5 months later after weeks of emails following up on where our money was I finally call the IRS and find out 1 of our companies has NOT been filed at all and the other one only the Q3/4 not Q2 of 2020! Nothing but excuses and blaming others for this not getting done. Now they are requesting the same information that we have uploaded to them multiple times over a year ago.
I am concerned that my businesses' company information is compromised and not secure. This is beyond incompetence and I am considering contacting an attorney to see what my options are! We uploaded our documents to onedrive files that they provided last May but now we need to give them our 941s again? I have 3 businesses with paychex and if it was not so time consuming to change payroll companies I would have been gone a year ago, if this is not resolved asap I will be pulling all of my accounts from Paychex!! Wish I would have never signed up for their horrible service!! They are awful, no one responds for weeks when there are issues and we are constantly getting assigned new account representatives!!
Hello, we would like to further look into this concern for you. Can you please email us at reviews@paychex.com with more information? We'll need your full name, phone number, and business/employer name. Thank you for bringing this to our attention.
Paychex Company Information
- Company Name:
- Paychex
- Company Type:
- Public
- Ticker Symbol:
- PAYX
- Year Founded:
- 1971
- Address:
- 911 Panorama Trail South
- City:
- Rochester
- State/Province:
- NY
- Postal Code:
- 14625
- Country:
- United States
- Website:
- www.paychex.com
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