Paychex

After decades in business management I have never experienced this level of ineptitude. The final product wasn't even close to what was given to us in our sales pitch. Customer service was non existent. I'm speechless that a company as large as this operates in this manner.

We have been using Oasis/Paychex for Payroll HR and benefit services for a 1 and a half. It is impossible to do anything with this company. The HR person James L. does not do anything right and we have to constantly follow up and asking him to change things for us. Our issues are not resolved and more and more issues are created. We spoke to his supervisor Charles and complained about James then asked together a different rep but that was not done and we are stuck with James who can not get anything right. We called Customer Service and tried to get help but we just get passed on to a different person or they hang up the phone. Than happened a few times and every customer service rep will tell you a different solution and at the end they will say that we need to speak with James. It is a never ending nightmare. DO NOT GO with Paychex. However they do charge you and do take your fees but nothing will ever get resolved.

After 2 years of being a customer of Paychex they are not willing to correct tax returns that they filed for us without charging us a fee. They did give us a second option that asks that we pay additional money to them so that they will calculate, amend and file the corrected returns. I pointed out to them that the paychex website states that Paychex will "calculate, file, and pay accurately and effortlessly". I also found two more places on your website that state the same thing and more. In one spot on the website it states: "Optional Services at No Additional Charge-Tax Credit Services Get Help Finding and applying for tax credits for which your business may qualify to maximize your tax savings".

I have been a client of Paychex for many years. We started out with 4 employees and over the years had to let them go until it was just myself left. When we started, we were directed to pick a package that covered all the employees with several options such as Worker's Comp, Data Export, Garnish Services, and others. After the last employee was let go, there was no need for such a package and my company ended paying for package that no longer fit my company's needs. I mentioned the charges to my accountant who had referred me to this company and she stated that should not be paying so much for a single payee.

After years with Paychex, we cancelled to go with another PEO. The only good service we were provided was through our designated payroll person. Everything else -- 401k, HR questions, FSA, workers comp, customer service requests -- I would rate a 0.25. Emails were not responded to. Multi-state workers comp details never set up correctly, no follow up, though their rates were quite high.

I had a 401k plan with them from a previous employer. I was told I could leave the funds there until I was ready to roll them over. At some point my previous employer closed the account they had with Paychex. I was NEVER notified and all of my funds were taken for Misc. fees. I was getting ready to enroll into a new 401k with paychex under a different employer ID and wanted to roll the previous funds over. I contacted Paychex and they stated it was my previous employer's fault for not contacting me.

I was recently laid off from an organization that had been utilizing Paychex for their 401k plan. After considering options, I decided to take a disbursement to cover some recent medical bills that have piled up on my end and was literally sent a message stating that the funds would be distributed to my bank via ACH within 7 business days and in turn made payment arrangements and auto-drafts based off of this information (even allowing an extra 3 calendar days for some wiggle room).

My former company rolled our 401K program over to Paychex Flex in June. The black out period was over three weeks, apparently because they claimed they had to map old funds from old plan to theirs, however this should have been done in advance of the cutover and should be done programmatically. Then, sadly our company shut down a week later. Now, they are charging me $75 to roll over my 401K to my IRA (!!). The fees for their own IRA are much higher than my financial institution. So I feel like I am being gouged for the hot minute they held my account.

My account representative never followed through on my unemployment tax. They continued to deduct my tax, yet never paid it. They also state that it was no error of theirs. I am a new business owner and was looking for a payroll company that would guide me through all the processes. Unfortunately, Paychex is not that company. We have been open over a year now, Paychex has collected these taxes, but has yet to pay any of it. The sad part is that Payroll companies are not regulated, so we have no regulatory agency to complain to. I can't wait for my accountant to take over my payroll!! Paychex is not reputable.

They will sell you the sky before you sign up. Both for payroll processing and for 401K services. They lie thru their teeth to get you to sign up and then once you're in the door their support goes bye bye....| Reaching someone to help you is not next to impossible, it is absolutely impossible. I detest this company and am looking to go back to sure payroll, or ANY other company than Paychex.... Do NOT give this company your business. You will be sorry.