Paychex

Hello, Our company has been a long term client of Paychex and started using their 401(K) services several years ago. Unfortunately, I would not recommend to anyone to use their 401(K) services. Complete ineptness. We were set up for automatic contributions. The company stopped withholding automatic contributions from our account several months ago, completely at random, without any notice. Meanwhile, they continued to charge us their monthly fee without fail. Moreover, when the problem was discovered by us, after over 2 hours waiting on the phone, being bounced back between 3 different people, the last one of whom placed me on hold and never returned (!), we still weren't able to receive any answers, explanation or a proposal on how this will be fixed.

I left PayChex years ago due to ongoing problems. I went to Advantage who was shortly thereafter acquired by PayChex. I am paid on a monthly basis on the 15th of each month. I have a single employee who is paid every 2 weeks. In the past year I had to contact them after I was not paid one month. I was told my specialist was "out of the office" so someone else would handle it. I was also paid twice within a week. After bringing it to their attention, via another contact because my specialist was out again, they reimbursed my account but kept the fees they charged me.

My small one person S corp used Paychex for years. They had me submitting unemployment (I was told I had to). Eventually I found out not only did I not have to, but they had submitted me incorrectly. Had they submitted me correctly (stating I was the owner of the business), the Unemployment Office would have rejected the payments. So they messed up. It happens. What happened then was they said it was my fault for not catching what was being sent to the unemployment office. I had all the proof that they knew I was the owner and that they had said I needed to pay unemployment, but they did nothing. NOTHING. They blamed it on me. The helpful person in the unemployment office said she had seen it many times. Paychex sends a feed that gets rejected, so instead of investigating why, they changed the owner field to no and then it goes through.

Our small IT staffing company has been using Paychex for years. Generally, they are solid. However don't use their 401k offering. It is antiquated. I've been trying to get help for over a year to no avail. If you want to extract your personal 401k account data into something like Quicken, you can't. If you want to use an aggregator service like Quicken or Personal Capital, you can't. As someone nearing retirement I need to be able to look across my (Paychex) 401k as well as my IRA etc. For example am I 60/40 across everything? With their 1990's technology it is impossible to do so. I've spoken several times to someone who is supposed to help me. She is very nice but has provided zero assistance. Using Paychex is fine, but do not go down the rabbit hole of using their 401k service or you will regret it.

Something has definitely changed with this company!! This is not the company I signed up with! I’ve been with Paychex for a few years, only because I don’t particularly care for change. I’ve had a few issues over the years, but they’ve always been satisfied through good managers fairly resolving the issues. However this last occurrence has caused me to go with another payroll company!! They processed an entire payroll period in advance using hours from the previous work week; they paid employees that were not reported to have hours (just giving money away!). They caused my company to lose money and confidence in their service.

It is nearly impossible to get hold of a person on the phone, at least I haven't been able to. I will keep trying. The Cares Act where you don't have to pay the 10% fee to withdraw money from from your 401K savings because of the pandemic is made as difficult a process as possible where I ended up giving up and letting them keep the fee. I tried 3 different phone numbers including the "Personal financial advisor" and could not get a hold of a person. Either the phone didn't ring or the machine ended up saying to do it online and hanging up. I ended up leaving over $5,000 just to be able to get the $10,000. Imagine leaving nearly more than a third of your savings because they make it impossible on purpose. Please look at other reviews before you make the same mistake thousands have made.

We are a small business under 7 employees. After we signed up with the Paychex, we realized that they were charging a lot more in payroll processing than what was promised to us. We canceled their services late November 2019 and asked for entire year data to be exported to us so we can upload to ADP. To our dismay, even after canceling their service, they went ahead and issued w-2s in January 2020 for the calendar year Jan 2019-November 2019 the time we were enrolled with them. We called them that we cancelled their services and their w-2's are incorrect whereas ADP filed full years' w-2s. They said we cancelled payroll processing but we did not cancel their tax filing services. How ridiculous response is this as if this company is working like two disjointed organizations.

Please don't use this "company." We beg of you. Paychex input one of our employees' SSN incorrectly. {We have the fax transmission of the original paperwork submitted.} Clearly their mistake. Now they are charging us 2,245 to refile quartiles with the correct SSN. We are a seasoned 22yr old family run Brick & Mortar Small Business in the middle of a Pandemic paying $2,245 for their negligence.

If you are thinking about signing up for anything to do with Paychex, don't do it! After a terrible startup, took them six months to transfer 401k funds and many other errors including inaccurate math on 401k accounts, funds not being in the proper funds and 12,000 dollars not being anywhere and only discovered that is was missing and at first they said that it had not been deducted but then after I did some research it was in fact deducted and held by them somewhere, who knows where. The most aggravating part of it all is that one department cannot "see" what another department has done or needs to do, can you imagine that 401k can't see what payroll has done as far as deductions!

I can’t even begin to describe the problems this company has. Despite paying good money for them to provide payroll services for my small company of 10-12 employees, there has been nothing but issues from the start. Communication is not good. If there is an issue your “representative” tells you to call another department. Unhelpful and unprofessional. I had to email many supervisors and representatives over the course of nearly 3 months to get vacation/sick time for an employee and switch them from an consultant to a W2. They charged me right away for the sick and vacation time (an extra fee) but yet forgot to add this on the employee's profile until I had to spend time calling them and having them backdate it.