Paychex

This company uses telemarketing junk texts to get new business. We are on the DNC, we have no relationship with them, yet we got this text today "Hey David, I wanted to reach out as the end of the year is coming up quick and a lot of businesses typically evaluate their payroll partners around now. I wanted to see if you have a few minutes coming up to see how Paychex is helping businesses in your area. -Ashton "

They insentiently delay COBRA activation. It's been Ten weeks since I've activated my account and they have been receiving payments from the government. Every time I call they tell me It's active on their system and their COBRA team needs top notify the Actual health/dental insurance, but they never do! Why? Maybe they just waiting for me to go silent or find a job so that they never activate my benefits and pocket the premium!!!

This has been a nightmare... I was using them for 6 months my small business payroll until I realized I was being billed for services I didn't ask for. It took me hours and weeks of time to straighten out their mistakes. Finally after 4 months of phone calls I got my money back. I couldn't get satisfaction until I filed with the BBB. That got their attention. In addition, I had 2 employees (2 hours a week) who were auto-enrolled in retirement services that they didn't want and that has cost me more. Spent an average of 30 minutes on hold with each of many phone calls. Paychex workers on the back end were nice enough but all they could offer is "sorry". This service may work in a company with a full time person to deal with them but this has been the worst company experience I have ever had. Sorry, Paychex, I have no other recourse to my horrible experience but write this review.

Paychex's awful customer service is one of the reasons we decided to leave them for ADP. Our ADP rep recently brought to our attention that our Form 5500's were never filed properly for the two years we were with Paychex. As any small business owner would know, this mistake carries hefty fees and fines along with it. I called to have copies of the forms sent over to me so ADP could accurately handle them only to be told they couldn't submit them to me even though my information is involved with the closed account and my business partner (who was dealing with serious family health issues) would have to call.

Not happy. While they keep accurate records you cannot control or delete former employers and there is no one to call for assistance. It appears that there is no one way to get in touch with anyone at this company.

A Negative 5 star rating should be added so users could properly rate Paychex. I've never written a review before, but since Paychex is the worst vendor relationship I've experienced in my 24 years of being in business, I figured it was time to start. My negative experiences with Paychex over the last 4 months have been too numerous to document in 200 characters, so I will just list a few of the highlights. I purchased an existing business that was using Paychex for payroll and Paychex was contacted 30 days prior to the purchase and was informed that I was retaining all of the company's employees and wanted to continue with exactly the same settings as the company I was buying.

I have been frustrated over various issues since we began with them this year BUT the "straw that broke the camel's back" was the discovery that they have not been with-holding the correct Federal Tax amounts!!!! When I pushed them about their "guarantee", they insisted they did it correctly but I have proof they are short by $290 on one employee, $692 on another, $892 on another.... THIS IS SCARY!!!! Their response,; they withheld correctly... NOT EVEN CLOSE. In other words, they don't want to accept responsibility!!! RUN FROM THIS COMPANY!!!!

Our payrolls repeatedly contained errors and we were unable to get a response from our payroll specialist. We are a small business and it was clear they did not want our business. Things like payroll errors going unaddressed for days, contacting 15 people before receiving a response, requests made multiple times being completely ignored. Working with Paychex was bad for our business as multiple unaddressed payroll errors and no communication affects employee confidence in management. Would never recommend them or use them again.

So I switched over to Paychex thinking it would save me some time but it had ended up being more of a headache and more time consuming than my previous provider. From adding new employees, to creating manual checks, the process takes about 4-5 extra steps due to tall the different tabs, sections and clicks you have to go thru on their website.

Worst company in 31 years to deal with their thieves and liars and deceitful. They make a lot of initial promises and then don't follow through and next thing you know you're losing money and not gaining money. I simply tried to retire and get my 401K money out and they practically ask for blood to identify me but they didn't need any type of critical identification to take my money. Customer service is the lowest you could ever believe just nothing but the runaround on the

phone. Contacting attorney general and hiring in a tournament to get my money.