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About Paychex
Paychex is a payroll and human resources solution for companies of all sizes. It offers a wide variety of business services to help employers hire, train and pay their employees. The system is designed to bring all of your business services onto one platform for easy access and optimal organization.
Pros & Cons
Pros
- Easy to navigate
- Free online quotes
- Flexible plans
Cons
- Can be pricey
- Some reviews note slow support
Bottom Line
Paychex is a user-friendly payroll and human resources program designed to streamline business services on one easy-to-use platform.
Featured Reviews
I find it very easy to use. It is very innovative and I'm happy to share this with everybody who wants to try it. ... Great value for the money and anyone interested in this produ...
Read full reviewI was so happy when I looked at all they had and found just what I need for me. It is so easy and simple to get used to. You do not have to be super tech savvy to work this and I ...
Read full reviewWhat is Paychex?
Paychex customizes business solutions based on your company, your industry, your role in the company and the number of employees. You can request a free quote by answering questions about your company in the quote request tool. A Paychex expert then contacts you to discuss which business services you need and how to seamlessly implement them into your current business model.
Paycheck offers individual services that include:
- Payroll services
- Online timekeeping
- Benefits administration
- Compliance services
- Hiring, onboarding and recruiting
- Employee benefits
- Retirement
- Financial wellness
- Health insurance
- Business loans
- Tax services
- Startup services
Paychex pricing
Paychex allows small and midsize businesses to customize solutions to fit their needs and budget. It offers three subscription services:
- Express Payroll: This option has features such as online payroll management and new hire reporting. This plan can be accessed on the mobile app, and it costs $60 per month plus $4 a month for each employee
- Paychex Flex Select: This second-tier option includes all of the features of the Express Payroll plan but adds a full-service team of payroll specialists and HR features like additional employee pay options. This plan is $90 a month plus $3 a month for every employee.
- Paychex Flex Pro: This top-tier option is a full-service business solution with every feature from the above plans plus additional HR services, workers compensation services and 24/7 customer service. This plan is $158 a month and $3.65 a month for every employee.
There is also a Paychex Enterprise option that tailors to more specific business needs. These prices are customized. To get a quote, visit Paychex’s website and fill out the inquiry form.
Paychex FAQ
How do I get my pay stub from Paychex?
Customers can access their pay stub on the “My Account” dashboard on the Paychex website.
What is Paychex Flex?
Paychex Flex is an all-in-one business solution that combines payroll, attendance, benefits, insurance and other HR services into one unified platform.
How much does Paychex cost per month?
Depending on your business’s size and the number of services you need, a Paychex subscription runs anywhere from $60 to $158 a month with additional charges based on the number of employees you have.
Does Paychex do direct deposit?
Yes, Paychex handles direct deposit. The company offers many different ways to pay employees and be paid.
What bank does Paychex use?
Paychex uses First Bank.
Is Paychex legit?
Paychex is a widely used business solutions platform that has been offering payroll and HR services to businesses across the country since the 1970s. It provides a wide variety of services and price points, an innovative mobile app and 24/7 customer support. We recommend its services to any small or midsize businesses looking for an all-in-one human resources and payroll service.
Paychex Reviews
ConsumerAffairs has collected 321 reviews and 1,709 ratings.
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Reviewed Nov. 29, 2023
They are a total nightmare to deal with about FSA. They make it nearly impossible to get reimbursed. It is not worth doing FSA with this scam artist crooks. At times they have contradicted their own policies. It is screamingly obvious they get to keep the money if they can find any way to justify not paying you back. They probably hire insurance adjusters who share the same unscrupulous.

We are sorry to hear about the experience you have had with Paychex. If you are open to it, please email reviews@paychex.com with your Company Name/ID, your name, and the best way to contact you so we can have leadership reach out to you directly. Thank you.
Reviewed Nov. 6, 2023
My employees started receiving unsolicited emails about 401k plans that my company would supposedly pay for to my employees. Why would any trustworthy company do this. I was initially sure that it was a phishing attempt but then figured out that Paychex did this intentionally. Stick to another provider who will respect your company and the privacy of your employees.

Hello, we would like to further look into this concern for you. Can you please email us at reviews@paychex.com with more information? We'll need your full name, phone number, and business/employer name. Thank you for bringing this to our attention.
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Reviewed Nov. 2, 2023
I had the unfortunate opportunity to enroll with Paychex, the customer service is the worst I have even encounter in my entire life. After requesting to close my account multiple times, the company tried to charge my bank account multiple times but I have blocked them and they weren't unable to do so, very unethical company and extremely rude customer service.

Hello, thank you for bringing this to our attention. Can you please email us at reviews@paychex.com with more information? We'll need your full name, phone number, and business/employer name. Getting this detail will allow us to review further and investigate.

Reviewed Nov. 1, 2023
I was referred to this company by my accountant. The accountant indicated the company made payroll “easy and reliable.” Since joining PayChex I had a terrible start. They had a new rep every other month and I couldn’t get a hold of anyone. Finally, one person became my rep for almost a year. He was great and promised to fix my issues and he did. I am on my honeymoon as I write this review. I noticed a large withdrawal on my business account. Turns out PayChex just decided to pay my employees at the beginning of the month instead of the 15th. This happened once before, and I noticed an email saying I had a new rep. I never tamper with my account. It is the same amount every month and recalibrate at the end of the year. This is twice now once before without the reliable rep.
Fool me once shame on you. Fool me twice shame on me. I will be terminating my services when I get back from my honeymoon. The hour I waited on the phone to ask why this happened and was quickly told this was not her department and then hung up on makes me want to figure out how to file a class action against this company. I will give them one opportunity to keep my business. You can pay your employees two weeks early and then the president of the company can sit on hold and listen to elevator music for an hour. Then I will let him talk to explain the problem. Once he completes his or her explanation I will tell the individual not my department and disconnect the phone line. Somehow I think I will not get this offer.

Hello Mike. We are sorry to hear about your experience with Paychex. We would like the opportunity to speak with you regarding the concerns you have. Please email reviews@paychex.com with your Company Name/ID, your name, and the best way to contact you. Thank you! We are looking forward to speaking with you.
Reviewed Oct. 31, 2023
Our company has used Paychex for over a decade. They did an adequate job doing our payroll. That all changed in the last few years and we will be leaving them at the end of the year. Payroll is wrong every week. They go through payroll specialist constantly. You can't talk to anyone. They don't reply to your emails. They are horrible. Stay away and avoid real frustration.

Hello Robert. We are sorry to hear about your experience with Paychex. We would like the opportunity to speak with you regarding the concerns you have. Please email reviews@paychex.com with your Company Name/ID, your name, and the best way to contact you. Thank you! We are looking forward to speaking with you.

Reviewed Oct. 30, 2023
They provide an online chat but it takes a long time for an agent to connect and when they do, some of them purposely disconnect the chat. So you have to wait again for another agent. The process to verify you account is daunting. They didn't delete my account from over 10 years ago and when I joined a new employer, the employer had that older duplicate account. It took a long time to be able to figure it out on how to access it and when I finally did, the account could not pull up and no one was able to assist me whatsoever.

Hello Sunni. We are sorry to hear about the experience you have had with Paychex. If you are open to it, please email reviews@paychex.com with your Company Name/ID, your name, and the best way to contact you so we can have leadership reach out to you directly. Thank you.
Reviewed Oct. 20, 2023
I used Paychex for several years with no problems. Then about three years ago, the service went to horrible. My dedicated service person would never call me back. Impossible to get anyone to call me. Phone calls were disconnected. Then I had to write my own paychecks for my employees for several payrolls. They lied to me several times. Finally, I terminated their horrible service. They billed me for services not received. Them, they had the audacity to show that I was late pay/ slow pay on my company's credit bureau with Equifax. I tried to call them today to get that corrected and same thing. Transferred my calls and got disconnected. Stay far away from this company. I guess I'll have to sue them to correct the credit report. You'll be sorry if you get near this company.

Hello Fred,Thank you for taking the time to share your feedback. We're deeply disappointed to hear about the challenges you experienced during your time with us. We hold our team to the highest standards and regret that we didn’t meet those expectations. Can you please email us at reviews@paychex.com with more information? We'll need your full name, phone number, and business/employer name. Thank you for bringing this to our attention.
Reviewed Oct. 13, 2023
I have been a client of Paychex for over 10 years. We were happy with our service until the past 2 years when the same HR and Payroll specialist we have been working with was switched out for what would be a total of 8 reps in the span of 2 years. I now have no contact person for my rep since I have no clue who is now our primary contact for this company. I spent 2 weeks and countless hours trying to work up the chain but still have not had anyone return my call to review or meet whoever is my contact rep. Big disappointment on how Paychex has conducted it's self over the past 2 years. They are overpriced and frankly just do not have any commitment to customer service. Walk away and try ADP.

We are sorry to hear about the experience you have had with Paychex. If you are open to it, please email reviews@paychex.com with your Company Name/ID, your name, and the best way to contact you so we can have leadership reach out to you directly. Thank you.
Updated review: Oct. 23, 2023
Thank you for handling the problem.
Original Review: Oct. 11, 2023
I’ve had Paychex since I started my company about a year ago. By far, the worst customer service I’ve ever experienced in my life. They do not provide the right information to customers and when I contact my specialist about it, I am penalized for wrong information provided by them. I shouldn’t have to pay for wrong information provided by Paychex. And then when I contacted them about their 401k option, they tried to get me for a ridiculous monthly rate. After I said no, that rate cut in half. So clearly that was not the rate the begin with. I’m happy I didn’t sign up as I knew something was wrong. I can’t wait to switch companies. Paychex really needs to fix their customer service.

We are sorry to hear about your experience with Paychex. We would like the opportunity to speak with you regarding the concerns you have. Please email reviews@paychex.com with your Company Name/ID, your name, and the best way to contact you. Thank you! We are looking forward to speaking with you.
Reviewed Oct. 11, 2023
Our school switched our bank a year ago due to fraudulent. Normally, Paychex will pull the money directly from our bank account and because of the bank change, we have a little issue for them to pull out the money but we did provide them our new account so that they can pull the money and it worked fine. Suddenly, we got a lawyer from collection agency called us and charged delinquency for not paying the amount from one and a half year ago. As a staff in Business Office, I'm extremely shocked that they treated their clients as scam company while we're still in business with them. They never reached out to us saying they won't be able to pull the money from our account. If they did, we will just pay them right away. Instead, they wait for one and a half year and suddenly have a lawyer file a legal case as if we're a thief. It's like a slap to us.
They should reach out to us the day that they couldn't withdraw the money and we will transfer the money to them right away. We're still in business with them now but is considering find another company. A horrible company in term of billing, benefits platform. Nothing but just a headache since I started working at my current school. A big NO NO if someone consider to use them.

We are sorry to hear about the experience you have had with Paychex. If you are open to it, please email reviews@paychex.com with your Company Name/ID, your name, and the best way to contact you so we can have leadership reach out to you directly. Thank you.
Paychex Company Information
- Company Name:
- Paychex
- Company Type:
- Public
- Ticker Symbol:
- PAYX
- Year Founded:
- 1971
- Address:
- 911 Panorama Trail South
- City:
- Rochester
- State/Province:
- NY
- Postal Code:
- 14625
- Country:
- United States
- Website:
- www.paychex.com
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