Paychex

Been their customer for over 8 years, and thinking about switching it every year. It is painful to switch payroll company, as we have over 75 employees. This year is the worst, when we are assigned with a terrible payroll specialist. Put in a request to do a one time payroll deduction a week ago, to my specialist. Follow up with multiple emails, phone calls, and there was no reply via phone or email. Called in several times to ask other payroll specialist to help, but they said they could not help me, due to the large amount of fund involved, so the request had to go back to my assigned specialist.

Paychex provides no service and no support for its product. What kind of company does scheduled maintenance during peak log-in hours? Seriously, can't clock in at 8:30 AM due to scheduled maintenance? Who does that? No possible way to contact a live person. Customer service number is a recorded menu that tells you to click on the "?" for live chat but there is no live chat. I've now wasted 41 minutes of company time trying to get logged in and/or contact a real person at Paychex.

This is the worst company I've ever worked with... I hired them to do our company's payroll and found out two years later that they didn't submit our W2 s to the SSA. I just received a letter from the IRS telling me that I owe $7,743.56 in penalty charges!!! Getting someone to talk to is nearly impossible, much less getting them to help with anything. The communication is atrocious with their cumbersome departments and extremely high turnover of team members it's impossible to get anywhere with them!

As a church, we were a client for over 10 years. Needless to say, they provided excellent service or we would not have been with them that long. During February of this year, there was a problem discovered with our pastor's W2. After contacting our representative about the problem (which was their fault), it took well over six months to have the entire situation resolved. Instead of simply correcting the problem, matters were made considerably worse. A number of employees from all levels of the company were involved in this fiasco.

If I could give this company a negative number I would. Probably one of the worst companies I have ever dealt with. From lies from the sales team to non-existent customer service, they are definitely a company that I would never recommend.

Left my company and wanted to roll over my Paychex 401K into new employer retirement services 403B plan. I filled out the Paychex paperwork that was listed as **** (new investment program) For Benefit of (me) and remainder of small ROTH account paid directly to me. All on-line and submitted. Received several follow up emails about status, and one that confirmed my checks were cut and mailed. I received another email within 1 hour stating something was wrong, and no checks were cut. When I tried to call, Paychex phone system will not allow you to talk to anyone in person because I had left the company and only way to communicate was through their “chat feature” on their website.

The church I work as an administrator for used Paychex for 9 years to run its payroll. We realized that as a small employer we would cut our payroll costs in half by using a small local company that provided better customer service. Paychex gave us a discount but I had to call every 3 months or so to ask them to keep giving it to us. When I cancelled I emailed my support specialist and told her to close the account. She did not and I kept getting reminders to submit payroll over the next two months. I continued to email and she responded that she was sorry it was taking so long and would look into it.

After decades in business management I have never experienced this level of ineptitude. The final product wasn't even close to what was given to us in our sales pitch. Customer service was non existent. I'm speechless that a company as large as this operates in this manner.

We have been using Oasis/Paychex for Payroll HR and benefit services for a 1 and a half. It is impossible to do anything with this company. The HR person James L. does not do anything right and we have to constantly follow up and asking him to change things for us. Our issues are not resolved and more and more issues are created. We spoke to his supervisor Charles and complained about James then asked together a different rep but that was not done and we are stuck with James who can not get anything right. We called Customer Service and tried to get help but we just get passed on to a different person or they hang up the phone. Than happened a few times and every customer service rep will tell you a different solution and at the end they will say that we need to speak with James. It is a never ending nightmare. DO NOT GO with Paychex. However they do charge you and do take your fees but nothing will ever get resolved.

After 2 years of being a customer of Paychex they are not willing to correct tax returns that they filed for us without charging us a fee. They did give us a second option that asks that we pay additional money to them so that they will calculate, amend and file the corrected returns. I pointed out to them that the paychex website states that Paychex will "calculate, file, and pay accurately and effortlessly". I also found two more places on your website that state the same thing and more. In one spot on the website it states: "Optional Services at No Additional Charge-Tax Credit Services Get Help Finding and applying for tax credits for which your business may qualify to maximize your tax savings".