Paychex Reviews

Their "help" desk people SUCK!!! I used their chat to try and fix a sign in issue today and both of the people I chatted with did not care and would not help me. The second employee just rudely told me he could not help, told me to contact my employer, and ended the chat. Both people were EXTREMELY SLOW about helping me and told me I was giving them the wrong info about signing in and security questions, which I was not. My employer solved the problem in two seconds. If you are stuck with Paychex and you have a problem go right to your HR person at work for help. You won't get any help from the Paychex staff. They couldn't care less.

Never again! Most stressful company to do payroll with! They never drafted the correct weekly fees which led to CONTINUAL emails and calls. I would eventually get a refund but had to constantly monitor their drafts and take days to email and get to the bottom of their mistakes. And taking money out of my business account wrongly could have led to overdrafts! Absolutely terrible company. Was not able to reach my representatives, only got a voicemail for my assigned reps. Then an email would pop up a day later with half the answer so I would have to put another call in. Issues would drag out for days that could have been solved with a simple phone call! Had employees working in three different states. They would suddenly drop the reporting but I didn’t find out until incorrect W2’s were issued. What a mess that was.

Stay away from Paychex! I’ve been a customer for 3 months and nothing but problems. The clock in app is horrible, the job cost report are worst, they don't pay my workers comp as agreed, they file the RT6 reports with the state of Florida, they tied me in to a contract and I can’t leave unless paying a $4000 early termination. The rep Randy ** should be politician. His Boss Omar is not any better

We have been customers for over 20 years and have slowly but surely watched the service of this company evaporate. Previously I received a call to report payroll on or around 9am every other week. Presently I never get a call from them. I have to call them and wait on hold for about an hour at times to get our payroll processed. Not sure who is working there but no one answers the phone. We are a small private MD office and answer our phones. I wait about an hour every other week just to pay our employees. Time is money and I'd like to send them a bill for wasting my time!

Contacted them multiple times. They refuse to release my 2024 W-2 due to the fact they have billing dispute with my employer 2025. I keep getting the same email asking me to call their accounts payable and I'm an employee of the company.

I took the work of the representatives from this company. I use their payroll services and also workers compensation through them. Trust me, they are awful. You are promised all this help and you never get it. They take money out of my business account when not authorized. I canceled them. They continued to take money out, which lead to several overdraft fees for me.

Customer service is beyond horrible. Communication is extremely poor, and I cannot believe how unprofessional this process has been. Canceling a 401(k) plan has been a nightmare. They charge $1,500 for plan termination and still manage to make repeated mistakes. The process drags on for months, and every time you reach out, you’re assigned to a new person who provides only partial or inconsistent information. After seven months, we discovered that the termination process had not even been started. This is completely unacceptable. Never again.

Paychex is non-compliant. They missed our Payroll date and did not pay our employees. We submitted our numbers on time and the account is funded but they did not pay employees. This now almost happened again - but we caught it. Now we are trying to speak to someone who can help us figure this out - and they don't exist.

I process payrolls for multiple clients and am extremely disappointed with the services provided. A dedicated specialist is assigned to each client. However, someone other than the specialist processes the payrolls, responds to emails and addresses multiple issues that arise. It was never like this in the past. Payrolls are not timely processed and direct deposit premium processing fees are assessed as a result. I can never reach the specialist on the phone, and the waiting time to speak with someone else takes 30 minutes on average. I would not recommend using its services.

I am writing a review of Paychex Payroll services. \I am sorely disappointed with their customer service and with the reliability. They neglected to file our company's state unemployment returns for the past 3 1/2 years. When I brought it to their attention, they took 7 months to get the returns submitted and now I am in the process of trying to find out if they are going to submit the payment or should the company submit payment directly. I have requested that they cover the penalty and interest charges since they were negligent in filing in a timely manner. Now I cannot get a response from our rep or anyone else in the company.

I am writing to express my extreme disappointment with the recent changes to your business model. As a customer for over 15 years, I have always valued the service provided, but the new approach significantly diminishes the value placed on small businesses. The transition to using overseas service providers presents a major challenge. The staff members often lack a fundamental understanding of payroll processes and communication is severely hampered. While we are assigned a U.S. Payroll Specialist, Denis ** has consistently failed to return calls or emails. This lack of response means that our payroll process, which previously took only one minute, has become a difficult and frustrating experience every time.

If I could give Paychex negative stars, I would. If you value your sanity AND your money, I would absolutely steer clear of this company. They have failed to file my quarterly payroll taxes for months. I have literally pages and pages of emails between myself and them. They contradict themselves at every turn. They gaslight, they ask for more money to file reports they were already paid to file. They are a complete nightmare. Tonight I filed a report with the FTC. Not sure if this will help, but if my review helps even one more small business from dealing with the disaster I am dealing with, it will be worth it.

Caution, this app isn't made for the workers and getting in on time. This App is Admin nonsense. First and foremost, I think it's low key designed to get people fired. I work in a place that has gigabit internet, and with this app you wouldn't know it. You would figure an app whose primary function for the average worker is clocking in/out would make this priority but no. The app will load everything up BUT the buttons I need to clock in/out, even when I hit the 'clock in' button the buttons turn grey and it will be a few minutes before it accepts the punch in, but what's WILD about that is it accepts the punch in not from the time in which I pressed the button, but on the time the app decided to recognize it. IF I have to engage with this app, but in so doing I have to remember to play around its failures like come in early to give the app room to maybe serve its function, it's a broken tool full stop.

After being on the phone for three days straight and hung up on, we found out paychecks only keeps three years back up, and when they were in charge of the W-2s for our business, they never sent it to Social Security. We now owe the IRS thousands because paychecks not only didn’t do their part but they don’t keep back up past 3 years.

I received a tax notice that my employer City taxes were either withheld incorrectly or not submitted. I have tried to contact someone at Paychex for assistance but cannot get a hold of anyone. I have already switched companies, so I can no longer log in. They make it impossible for anyone to contact them when something comes up, but they will definitely take your money!

On our 10th rep. Mgmt is one of the worst. Only way to get anything done is to leave and a retention officer will handle all your issues in seconds. No real way to get in touch with them, once of the worst payroll companies, or company period I have had the chance to work with.

I have been with Paychex for approx. 20 years. In the last 6 months they have repeatedly failed to process my law firm's payroll as scheduled. In addition, they screwed up 401K withholding amounts. Needless to say this is highly disruptive for my employees. As a result of their errors, I have spent hours on the phone addressing these items. If you try to reach customer service, plan to spend an ordinate amount of time being shuffled between representatives who are unable to help and therefore need to transfer you to another representative. As a result I am actively searching for an alternate payroll service. Keep this in mind if you are considering using this company.

Totally incompetent support staff fumbling their way thru the system as though it was their first time, every time. Simple issues, 45 minutes on the phone waiting for 5 minutes after each response, and issues never resolved. I see why my previous employer ditched this company.

Absolutely horrible! I can't get a straight answer from anyone, awful customer service. I have serious issues and don't get responses for over a week and then there is no consistency. They screwed up my taxes and have caused a lot of headache, lots of extra fees. I'm so done with them. I left my previous payroll company for similar issues and hoped for an improvement. It was okay at first but then has been terrible lately.

Unreliable and irresponsible staff. We have been using them for years but in the past 5 years they are going down steadily. Our so-called Analysts are changing every few weeks and each one is worse than the other. We barely receive our P/R packages on time and looks like it is time to drop them.

Beware of hidden fees. A few months ago I was contacted by a paychex employee regarding the necessity of my opening of retirement accts for my part time employees. I asked him about fees. He promised that whatever the cost, it would be mitigated thru existing fees and it would cost be nothing. In reality, 2340.00 set up fees, 160.00 monthly fees. When I asked to speak to the person who originally set this up I was told that he was no longer employed. My mistake was not hiring a lawyer to read the 16 page fine print agreement. In a nutshell don’t trust Paychex

This company is an utter disaster! There is absolutely no communication at all once you're signed up, other than to sell you more products. I was having an issue with my employee handbook and reached out to my consultant 4 times by email and twice by phone over a three week period and received no response. Someone from their tax department called me to sell me new products and I told her I was going to cancel and why I wanted to cancel. She said she would have someone reach out to me. That was a week ago and still no call back or email returned.

I’ve been a Paychex client for some time, and unfortunately, the experience has gone from frustrating to unacceptable. In the beginning, I could call and speak with any available agent, which helped when my assigned representative was unreachable. But over time, they’ve removed that option entirely. Now, I’m routed only to my assigned agent’s voicemail—who never returns my calls—and I have no way to speak with anyone else.

This company is very dishonest. They are not truthful making your promises and have not fulfilled not one of them. This corporation has major problems internally. One of the worst companies I have ever worked with on customer service. You get bounced around the whole corporation. This company should not be allowed to do business in California. Unfortunately they have no competition in California - one of the reasons they’re not focused on customer service or integrity.

I am part of management at a medium size company, I came from a larger food company where we had 4 or 5 new software implementations and at all those upgrades/implementation, the companies always had on site a group or at least one person of IT to help their new customer navigate the first week or 2 and support their software and help new customer get familiar and handle exceptions and issues. We never had a single person on site, not even training to all users to help understand the in and outs of this program, until now months after implementing half way this new company we are struggling at all areas, having a hard time to get support via phone and we are not ready to implement this program a 100% yet, and of course still nobody had showed up on site to help with all the issues we are facing, definitely not the company you want to have as your payroll company.

We moved our Co payroll from ADP to Paychex 3rd Qtr 2024. Paychex has FAILED to file quarterly reports and now the EDD is sending a Notice of Intent to Lien. We have been assessed thousands of dollars in penalties because of this. Last year upon receiving my first Notice, I worked with Paychex rep who said she would take care of it...long story short, I went through 6 reps (none of whom still work at Paychex - emails keep bouncing back) and signed 5 power of attorneys and it still isn't corrected.

I have to login like 2-3 times sometimes for the app to be properly functional. Sometimes when I click ‘clock in’ it just doesn't respond/freezes. Then I have to login again after shutting the app. Sometimes nothing loads after logging in. A few times when I clock out, it seems to register it but then the next morning I find out I'm still clocked in and I’m forced to contact the HR of my company to explain the situation. 🤦‍♂️…. Very weird.

Paychex did not pay my 1st quarter taxes for my payroll. Instead took my money and now I have to pay EDD myself out of my pocket, they also kept trying to charge me after I canceled with them, stay away from these scammers!

I wish I could leave negative stars! There is no world in which anyone should ever sign-up to onboard Paychex or Paychex Flex... Nothing works well, the systems are disparaged, they don't get payroll right. Customer service is awful. Thankful we have the buy in to move to a better system due to all the issues, lack of support, and errors on the platform itself. Please save your company and your employees from the worst payroll/onboarding system ever created.

We started using Paychex in January 2018 and they were great for a few years. They completely changed policy and tanked their customer service in November 2024. We used to have a dedicated representative that we were in contact with weekly...always the same person processing our payroll. Since November, it is a different person each time. They usually make mistakes on the payroll EVERY TIME! When I call in to have it fixed, it is a different person who sometimes will also make a mistake instead of just fixing the original mistake by someone else. This has gone on for months and I have called in as well as emailed my complaints to no avail. We left Paychex and I wish we would have switched a year ago instead of just dealing with it for so many months hoping it would change. I do not recommend this company at all.

Paychex is the worse company to work with Being a small business. Get ready for all the surprise fees and extra charges you will get. Would not recommend them to anyone. Even after you cancel 3 months later still getting billed.

I'm writing this pointed more specifically at the Paychex Flex app. I hope that a rival company comes up and dethrones this company. If I were to ask anybody on the street with an above room temperature IQ and said, "If you have an app that is meant to help you punch in or out of your shift, lunch etc., what do you think is the most important thing that the app should focus on?"

So first off, I asked for a distribution on August 15th, they put it in the wrong account, then funds were returned August 25th, then they were supposed to send me a check that was supposed to be here September 10th they never sent it. I've had so many "We will call you back, or we will email you, or we will keep you updated" phone calls with them. Now it's October 3rd, I sent in the direct deposit form on Tuesday, it's Friday and of course, they don't have any updates and are saying maybe next week. I'm beyond mad. They are the worst company I've ever dealt with. They have cost me way more money than just this small distribution and the customer service is terrible. Don't put your money in this company.

Something has changed, for the worse. So many errors, delays and no continuity. Staff keep changing and the next responsible person makes mistake after mistake. I am going to move my 2 companies elsewhere.

Paychex does not have customer support for employees. Any employee technical issue (and I've experienced one every single time I've tried to simply log in to Paychex) is deferred to the employer. The entire purpose of a third party payroll company is to increase the efficiency of payroll. All Paychex does is give employers the added responsibility of working tech support for them.

Paychex has extremely poor customer service. I requested my 401k rollover check more than a month ago and still have not received it. I’ve called three times, and each time customer service claimed to verify my address—yet the address on file was still wrong. This lack of attention to detail and accountability is unacceptable. Very disappointing experience.

I’ve been a Paychex payroll customer for over 7 years, and while the service has always been hit or miss, this latest experience was the final straw! Earlier this year, I received a call from a Paychex employee named Jorge **, who informed me that due to a new California law, I needed to offer my employees a 401(k) plan. I was hesitant — I knew my employees weren’t interested, and the pricing seemed high. I specifically asked: Can we cancel the plan later without any penalty or fee if my employees opt out? He clearly stated, Yes, no fees or penalties to cancel.

These is the most horrible service ever in my life after 30 years of self employee, beside all the damages and late fees and missing payments done from this unuseful firm I am still receiving payments and withdraw. After 8 months I quit the horrible service with them and the most horrible thing is that if you wanna reach someone at the office you have to try dozen of time to reach someone, they keep going send your call to someone else which is never the right person that you can talk about the issue. Today 09/13/2025 I just received another payment thru my bank account of $83.34...for what? I tried to call. No luck, this is a real scam. BE AWARE OF THIS BUSINESS.

My payroll constantly gets messed up, it would have literally been easier to learn how to do everything myself in hindsight. They will screw up constantly and then ADD charges to my account to pay for something that I didn't want done in the first place. It just happened again (for about the 4th time), and now I have to get on the phone and fight with them to get it fixed and be refunded the extra $100 they charged me. Avoid them, the service wouldn't have been worth it if it were free.

Paychex has continually dropped the ball in the 1 year of service we were "provided." The first of the issues was the absentee HR "professional" we were provided who was supposed to be there for support and important company documentation/setup. MIA. Had to follow up on all tasks multiple times before actually being helped. After we cancelled the service and only used payroll services, whenever we needed to contact our "specialist" for assistance they were never available and we always had to wait on hold to speak to someone else.

Dealing with Paychex Flex has been extremely frustrating, as the customer service experience is often disappointing. Representatives tend to provide generic, scripted responses and rarely take the initiative to thoroughly investigate issues. Managers are frequently unavailable for direct communication, making it difficult to obtain timely solutions. Companies that value their employees should reconsider using Paychex as a service provider, especially since employees should not have to endure such an inadequate process during times of hardship.

We had Paychex and they have been horrible. They made so many problems and they were taking money from our account to pay themselves fees higher than what the contract outlined. Take a look at the legal cases against them for their own labor violations with their own employees. Can you trust them to handle your employees. They seem to be litigious too and have a very bad cult like conduct. Look at these cases a few out of too many. Do you think this is a company you can trust with your workforce, your payroll, your accounts? MATTHEW **, INDIVIDUALLY AND ON BEHALF OF ALL OTHERS SIMILARLY SITUATED VS PAYCHEX NORTH AMERICA, INC., ET AL. California - Los Angeles County Superior Courts | Labor - Other Labor | ** | 06/30/2025. The list goes on and on and on. I will avoid them for our company.

Absolutely horrible experience. Unprofessional, rude, vengeful. I started up with them and they acted as though they wanted to help... until you sign the contract... then they disappear. After 3 months, I terminated service with them, followed all the procedures, signed the documents - did everything right! Saved the proof thank God because 5 months later, out of the blue, they turned me and my company over to a law firm to sue us. Hounded and harassed us constantly!!! Threatening and bullying. I asked for proof of these made up charges which of course they NEVER provided. But, I had my signed documents and turned them over and finally after months of this bad faith lawsuit, they went away! It was disgusting... Run away from them if you value your sanity.

The most horrific company I have had the pleasure to work with owning two separate dental offices. No company has driven me so insane as they have, they should be proud of their poor customer service and getting rid of them has been a horrible time. Their 401k plan will have a different person from across the world respond each time, they will NOT review anything that was said in earlier emails. If you have a question that cannot be answered in one email, you will need to repeat the entire email as well as additional clarification questions at the same time.

Worst experience with a payroll company. Our practice was with Paychex for 7 years unfortunately, and during this time we had 5 different payroll specialists on our account. All were either neglectful, ignorant, or rude. We had one that NEVER responded to a call or email from me for 4 months! Once we we cancelled service due to selling the practice I requested the $58/mo view only option to still access reports/employee past paystubs/etc and they just completely closed the account. I'm now on call 3 to have them re-active the account. Rep states they are escalating my request but so far nothing. I've never had such bad customer service. Long hold times, or "accidental call disconnect". Beware and DO NOT employ their services!

Paychex is awful. I put my checking into my savings and blue have to wait until the months over to access my money. The whole point was to put it aside for a bill that now I’m defaulting on. Are you kidding me!!!!

Like many other negative reviews, my experience with PayCheck has been a complete nightmare—completely incapable of fulfilling their responsibilities. Be prepared to be transferred from one representative to another, face long response times, and encounter alarming incompetence regarding record keeping. If you care about your business and seek responsive customer service for both your company and your employees, steer clear of this company at all costs. It is absolutely horrendous.

HORRIBLE. If I could leave 0 stars I would. Run the other way with this company- Their negligence has cost us a lot in our company. Their customer service is horrible. NO ONE knows what's going on- if you can ever actually reach anyone. This isn't a little office job they take on- this is employees' wages and submitting to the state! Awful awful company.

Paychex is a poor excuse for a company! They are unorganized, unreliable and useless! They lied, then blamed me, the customer, and accused me of lying! For a payroll company, it's scary that they can't keep themselves organized enough to not LOSE checks that are sent to them on behalf of a customer, then blame the customer for their negligence and incompetence.

In my three years with Paychex, I’ve found that they tack on endless fees and “extras,” which quickly add up. They also share your contact information with “partners,” leading to constant upselling calls. Closing an account isn’t straightforward—you can’t do it online and have to go through an operator who makes the process unnecessarily difficult. My monthly fee started at $56, then suddenly jumped to $80 with no clear explanation. It feels like they don’t have a consistent rate structure and instead charge whatever they think the market will tolerate.

Absolute disaster of a company to work with. Started a 401k withdrawal 5 weeks ago and still looks like 10 more business days to send a check.... Many many calls were made, they lie constantly. I do not recommend them.

Horrible experience. Pass the buck is the name of the game here. I require 1 paycheck per month (12 per year) and I have been on the phone no less than 10+ times with 30+ emails and still screwed up.

Paychex is a very good payroll company. I have been with Paychex for over four years and they have simplify my life. Alex ** office located in Bedford NH have taken great care of me and answer any questions or concerns I have and explain everything. I have recommended them to many people and will continue to do so.

If I could give zero stars, I absolutely would. Paychex has been a complete nightmare—utterly incapable of doing the job they are paid for. Expect to be bounced from one rep to another, endure lengthy response times, and deal with shocking incompetence when it comes to recordkeeping. In all my years working with multiple providers, they are hands down the worst. Their “specialty” seems to be dropping employees’ health insurance coverage while continuing to deduct premiums from paychecks for months. If you value your business, want responsive customer service, accurate records, and timely results, do yourself a favor: avoid this company at all costs. Absolutely horrendous.

I switched to Paychex because I needed help with locality payments. I was looking at ADP also. They do offer this service, but overall the service just didn't fit my needs. There was no place on paychecks for memos which I also needed. My main complaints were the inconsistent help I received depending on who I spoke with and undisclosed charges. My payroll specialist was never available. I spoke with her one time in the three months I had Paychex services.

This is without a doubt the worst payroll company. The customer service is truly horrible. You are assigned a "dedicated representative" which is useless because it is impossible to reach them. Every representative I have ever spoken to there was incredibly unhelpful and rude. They all act annoyed when you ask them for assistance with anything (which is their job after all). They make mistakes often and when you call in, you will get bounced around to multiple different departments and told to email multiple different people. Even still, it will take you weeks, sometimes months, and multiple rounds of following up to get any issue resolved, even for simple things that could take other companies 5 minutes. To top it off, they are expensive. Over double the price we now pay with a different provider. It is unbelievable how bad this company is, save yourself some money and a headache, avoid.

Terrible payroll company. My employer uses Paychex Flex now, first issue was my retirement balance is incorrect by almost $700, they messed up my loan payments which are still both unresolved and it’s been months. Today I just got a paycheck which they forgot to deduct my medical, dental, 401k loan and life insurance payments which is going to cause me issues. I call them up and they transfer me 3 times just to tell me they can’t talk to me and I have to call my boss.

I’m absolutely furious—and rightfully so. A sales rep reached out over a years ago and tried to scare me by claiming my small business would face state fines if I didn’t sign up for a retirement plan immediately. I only have two employees, meaning I wasn’t required to enroll until December 31, 2025. I later discovered there was no legal basis for their threat. Yet, they coerced me into paying $160/month, for a service nobody is even using—and it’ll be required years from now. Every month, I’ve been paying for nothing. The employees explicitly opted not to participate, so my employer-based “plan” has been completely wasted. And because it was sold as an installment plan, I can’t cancel without jumping through hoops. I’m out over a year of fees for a plan I never needed—right now.

Paychex is a nightmare! Our employee's monthly salary was stolen by their affiliated company without our knowledge. The rep in charge never returned our calls or emails just like never existed. While investigating of this fraud, they even ignored by blocking our calls. They didn't file the whole quarter tax and wage report, nor paid those taxes to the State. They refunded money when we cancelled their service but we had to pay additional penalties for non-compliance and had to file the report ourselves. Never use this company! It is not safe!

Stay away from Paychex, horrible customer service. I am a small business owner and a Paychex customer. I should be able to process payroll online; however my dashboard does not have this option. I have been trying to resolve this issue for the last 3 days, and still no results. It should be an easy fix. In addition, I never heard back from my rep Saleema ** but keep getting emails from different people in their customer support giving me a runaround, some of these people have poor grammar and the issue is still not fixed. It is very frustrating.

We are a small, family-owned business that signed on with Oasis nearly 30 years ago. We remained loyal even after they were acquired by Paychex, trusting that our long history would continue to be valued. Unfortunately, the opposite has happened. Since the transition to Paychex, customer service has become almost unbearable. It’s now difficult to reach anyone who can answer a question, let alone resolve an issue. We are passed from person to person, with little follow-through and no sense of urgency.

Worse payroll company we have dealt with.... Stay away. We can never reach our rep, no returned phone calls, nor emails. I always get connected to the wrong people. Not even our reps supervisor calls us back. Signing into payroll flex is a joke... just reset password and still can't get into the account. Our employees are paid on Fridays on occasions checks haven't arrived till Saturday. One week checks were delivered on a Saturday with a local fire departments checks not ours... Customer service is the worse I have ever dealt with. Our login information was set up incorrectly when we signed out... Should have been the business info which is owned by my husband. It was set up under my personal information. This company is dealing with people's pay but can't get their act together. I hear the company is under major changes but unacceptable and no excuse. I have no confidence in this corporation at all.

Please do not use this company! Go to ADP. The representative Sean ** from Paychex is a liar. They will scam you! Please avoid them. They want money from me with a service I never used. The worst Paychex company ever!

Horrible. This is the worst payroll company I’ve ever come across. We have a dedicated rep; do you think I can ever reach her? No. It’s a different person every time I get a reply from them even if it’s the same email chain. They don’t read emails. They are not accurate or thorough. We have two employees and the amount of errors they make when processing our payroll is unacceptable.

This company has been a NIGHTMARE from day 1! ZERO CUSTOMER SERVICE. Empty promises every time I try to get a problem solved. My representative is NEVER available so then I have to speak with someone who knows nothing about my account. Emails stating that it could take up to 45 days to handle said problem...I'm certain we are at 90 days by now. The absolute worst customer service that I have ever encountered and worst of all, nobody seems to care one tiny bit. How a company can survive with such incompetent employees is beyond me.

Absolutely the worst. Worst website. Worst customer service ever. They don't answer call to your specialist and even sent to another specialist is 30+ minutes wait. They don't make scheduled calls to client and charge mysterious fees.

I was approached by a 401k salesman at Paychex. He over sold the program, told me there'd be no fees and that I'd actually make money with the program. All lies. I was hit with hundreds of dollars in fees right away...even without employees! I called the termination department and spoke to a rep on the phone that was helpful in cancelling and removing all the 401k stuff, but I still ended up paying several hundred dollars in the end. Don't trust the 401k sales department at Paychex. They'll say anything to take your money.

I have had the absolute worst experience with Paychex! They didn't file the necessary quarterly reports even when I asked over and over again for them to file. I was charged penalties and fees for the reports they didn't file and they never reimbursed me. I used them for 3 years and they still couldn't file a multi work site report for me nor could they produce the report I needed to in order for me to accurately file that report. When I closed my account they sent me invoices that I had to call to pay since I couldn't go online and just pay online. After I paid the last invoice that I showed that I owed they sent me to collections and even after I provided detailed support of the payment I made showing the ACH receipt and all they still said I owed for another invoice they never sent me. When I asked the collection agency for the invoice that they said I still owed on they claimed that was me not willing to settle the bill.

I am an employee. My employer used Paychex for payroll. They are the WORST company. Please do your employees a favor and don't use them. Every week I have to message boss saying my check never deposited. This was prior to me changing my checking account. After doing that it's been even more of a nightmare. They absolutely suck. Stay away. They take zero pride in their company and satisfying customers.

I have been with Paychex for just under a year now and I would say 10/10 don't recommend! They are salespersons and during the implementation process will really sell you on their customer service and how well this system will work for your business. The implementation team disappears after you are set up and issues arise. Let me tell you what Paychex is great at, collecting your admin fees, upping your cost without your approval, not providing what they promise, not able to properly enter job costing job sites, and most never return a phone call or an email, unless it's an auto reply they are out of the office.....AGAIN! I'm pretty sure I'll be looking to just cut ties because they have made it clear my small business means NOTHING to them. So I guess my money would be better spent elsewhere. No supervisors will call me back and funny the district managers don't have phone numbers listed to where you can reach them. Terrible customer service!

Not one good thing to say about this company other than run if you can. Customer service is basically nonexistent. Continual mistakes across the board. From failing to add or remove employees properly, to getting sick hours or just simple hours incorrect. Even using computer systems they can not seem to do simple math. New "specialists" assigned every month and not one of them reliable or reachable. We've had our payroll submitted to the "Wrong department" by said specialists, delaying our employees pay checks. We've received payroll with checks missing. Multiple online platforms make things confusing and all of them have major issues. And despite continual errors that we are expected to catch and fix for them, the prices continue to rise.

I can't believe the level of incompetence. I switch to Paychex 6 months ago and they couldn't get fees right. Lapsed my workers comp policy twice. I left for a new company but they still charge a fee. They solicited my employees without my permission. Highly incompetent people work there say they are going to research the problem and get a solution but rarely succeeded.

There are absolutely no words for the level of incompetency for this company. NEVER NEVER NEVER hire or engage any services. They went WOKE with DEI and NOW THEY WILL GO BROKE>. You can not believe these people actually have jobs. You can't enter weekly payroll numbers. You can't get support on the phone. You can't get support on their chat. Just wasted another 4 hours. YES, 4 hours trying to get my employees paid. They don't even have any employees that actually are capable of providing the services that they charge you for.

The health insurance brokers used by Paychex are worthless in time of need. They are excellent at setting up insurance policies and collecting commissions. When their help is needed they are nowhere to be found. My small business went under after 3 years. My Paychex health insurance broker said I had until Wed Mar 12 to avoid being charged for April. I sent an email and left a voicemail. She had decided to take that afternoon off and Allstate billed me anyway. She got that charge reversed. Now I am charged again in April. She sent one email, which Allstate ignored. Then she told me it was my problem. I went to her boss and her boss agreed it is my problem. They provided no numbers to call until I harassed them by email. I am still working to get the April charge reversed and the health insurance policy cancelled.

This is a factually correct review. I have had the worst experience with Paychex and have an account rep who never returns my calls. I finally had to go over his head to close my account. The manager I spoke to said she would notate the account as closed. Paychex has continued to withdraw money each month from my account which is outright STEALING! I have not entered any payroll in 2025, yet they keep charging me every month. No one takes accountability there - they are the ultimate "pass the buck" company. I would pay more to avoid this company. It's almost impossible to resolve any problems of issues because their departments do not communicate with each other. My experience with Paychex as a small business person has been a complete nightmare.

IF I COULD GIVE THEM A NEGATIVE (-1) I WOULD. For 17 weeks straight, my payroll for my company was NOT processed. There's literally only 2 people in my office. Worst company I may have ever dealt with in my entire existence. Customer service is horrific. I have spoken to literally 15 different people, filled with false promises and no answer as to why my payroll was not processed for at least 3 consecutive months. For 3 weeks in a row, we were paid double the amount we should have. While other times, we were not paid at all. Account representatives are completely unresponsive. Messing with people's money to support their families is criminal.

Not an employee facing service, was what I was told when attempting to have my withholdings corrected. Literally will refuse, argue, then insult employees who attempt to get assistance with Paychex payroll responsibilities and mistakes. Not to mention the time wasted transferring me around before I was finally told this. Despicable candor and manners from customer service, doesn't matter if client or employee of said client, you should never treat a customers asset like this, especially one who is loyal and long term. Extremely unprofessional, how this service maintains any clients is beyond me. I would recommend any other payroll service besides this.

Once they sell a service/ product: payroll, 401K employer pooled plan, HR, you begin to receive relentless phone calls for an upsell to another service. You can tell them you’re not ready but they persist. Once you accept the service there is no assistance after. Don’t try to cancel! They make it so difficult for you, I’m assuming in the hopes you forget and they keep charging. The sales rep you work with initially, tells you they can assist with anything but stops responding to calls and text if you’re having trouble with a service. Overall, expect to get “used car salesman” treatment with this company. Promise everything and deliver on nothing.

Deceptive Practices and Hidden Fees – Avoid Paychex. Our experience with Paychex has been incredibly frustrating and disappointing. During the onboarding process, their sales rep assured us that we could activate the 401(k) plan when we were ready—a key factor in our decision to sign up. But that turned out to be a complete lie. Without any approval or formal confirmation from us, Paychex activated the 401(k) plan on their own, and then started charging us fees immediately. When we confronted them about it, they deflected responsibility and cited confusing fine print that was never explained during the sales process.

I’m beyond frustrated with Paychex. I canceled my account over nine months ago, yet they continue to charge me for services I did not authorize or request. I have asked multiple times for my bank account information to be deleted from their system, and each time I’m told it has been removed—but the charges keep coming. I’ve spoken with several representatives, including Asia **, Jamilia **, and Felicia **, along with others in the accounting department (who I was told are the only ones who can remove bank info). Despite all these efforts, I still can’t get this resolved.

Paychex has got to be one of the most annoying companies to work with! Trying to get ahold of any customer service is nearly impossible! They love to lock people out their account for any reason and so much more! I hate them so much, their payroll is trash.

STAY AWAY! PAYCHEX SUCKS. Cancel their horrible service? They'll continue to bill your account month after month after month. Dispute it? They'll send your account to collections! They are the WORST payroll and 401k company I've ever worked with. We dropped them and went to ADP!

Beware. I have one of the higher level accounts with Paychex. The HR plus tier. Have been using them for 7+ years. But I still just get so beyond frustrated with them. If there is an issue it’s just impossible to resolve. My latest issue is we are running a bunch of payrolls all at once to including some off cycle payrolls and adding in manual checks written. They hit our account with $500-$600 per payroll which means adding in manual checks, costs us around $10,000-$15,000 in Paychex fees all at once pulled out of account without us knowing plus amendment fees(which I’m fine with). Getting someone to help solve issue they just say it’s their policy even if we downgrade to a cheaper Paychex account. They have some great people and some who care so maybe it’s just a systemwide Paychex issue but if you have an issue don’t expect them to be flexible to solve it.

Paychex has made multiple errors on our payroll taxes. They did not update our tax rate that was supplied prior to year end. They then said we owed almost $4,000 in taxes. When called, they admit it was their error but sent the money that wasn't owed to the state and want me to reimburse them (their error and tax is not owed)! Cannot ever speak to anyone. Irresponsible representatives. Then they threaten that if I do not reimburse them, I cannot do my payroll for upcoming pay.

Paychex Benefits has the WORST customer service. Our firm changed HSA administrators and I filled out all the forms to have the funds transferred to my new account. The check was "lost" in the mail, they did not send certified and cannot tell me where the funds are. After multiple calls, each at least 1 hour in length, they wanted me to pay, on top of the $25 fee to close the account to have the check voided and overnighted with tracking. Very unhappy and I still don't have my money.

Please please be aware that if you sign up for the services and then try to cancel them they still make you keep it for a whole 30 more days and charge you. I asked why and they say it's insurance standard and I have spoken with other insurance companies and they said that they have never heard of that. So even if I am not using the services they are still taking my money.

The interface was user friendly and I had no problem processing my payroll. The HR add-on is a waste of money. The retirement third-party they use is awful. I was asking to switch over my retirement to a new payroll company and the first person didn't understand what I was requesting so they "escalated" my request which meant I was connected with an irate representative that yelled at me, spoke over me, was so completely rude and ultimately made me feel so terrible about simply asking for my money. I am so sketched out by this situation that I figured I'd hang up and communicate with my CPA and attorney to move forward on this issue. I felt like I was speaking to a mob boss who was trying to strong-arm me to keep my money. The handling of this is so sketchy.

Paychex is inept! Worst company I may have ever dealt with in my entire existence. Customer service is horrific. Account representatives are completely unresponsive. They are literally holding my 401K hostage by withholding information. It's criminal.

Paychex is an awful company. Over 6 weeks and still haven't received a corrected W-2 form. After endless calls and emails by both myself and my employer. When you call all of them act as it it's shocking you still haven't received it. But, instead inform you that it's best to email because they don't have people physically in a office.

Very bad service. They missed my payroll twice in just 3 months!! The representative went out of office & did not let anyone know to process my payroll. Bad!!! I will not recommend Paychex to anyone. They keep on changing your pay frequency on their own without any notice or confirmation.

This company is horrible. I sold my business in 2022 and they still have not closed my account properly. There is always a new form to fill out or they cannot find a form that you have to snail mail to them. They also have not filed my ertc properly and I have been waiting over 4 years for over a hundred thousand dollars. They are holding my money like extortionist. Charging me 20% extra because I sold my business and I'm no longer an active client. Do yourself a favor look at ADP before ever signing with paychecks.

The company is apparently staffed by outsourced workers that are both incapable of reading words as well as numbers. They have paid our staff double even though they were told over and over again the correct rate of pay. Our account rep Santoria apparently could not handle this on her own so she brought in T'On the "Senior Client Retention Specialist" and he was also completely inept. His job is supposed to be retaining clients but he has done nothing but prove the incompetence of Paychex at all levels. Even after bringing this to his attention and after his assurances that he would fix this, our staff was still paid DOUBLE.

I have been with the company now for 3 months and the customer service is terrible. I was told I would have a representative who would assist with questions but after reaching out again and again to find who my representative is, I was told that my package doesn’t include a representative to assist with questions! When I tried to find out if my quarterly taxes were being filed, I sent email after email with responses addressed to another person without even an answer to my questions. I am now actively switching. I hope that if you are reading this with the intent to use this company, that you heed my warning! They are terrible!

I’m absolutely livid with Paychex, the company handling my 401k, for forcing me to jump through invasive hoops just to access my own money. After logging in with my username, password, and providing my routing and account details to initiate a withdrawal, they hit me with an outrageous demand: I now have to send a copy of my government ID, a selfie, and re-confirm my bank info through a third-party processor.

Used Paychex for over 20 years and recommended numerous clients to them. Over the years service declined while fees increased. Upon closing our company I saw how uncaring and hard to deal with they are. It took months to close the 401k and even longer to close FSA plan. Seems the longer it takes to close down, the more fees they get. Really sad. Go some where else and save the frustration, 20+ year client.

So many fees. They are constantly adding fees, changing fees, charging more fees. We terminated our account with them almost 3 months ago and they are still charging us for services every two weeks. I had to do a stop payment through my bank because I am simply tired of the regular phone calls to get our money refunded, only to have more fees charged two weeks later. They have constant employee turn over - which is very telling. In the year and a half we were with them, we went through 3 account specialists. These specialists never answer their direct line, and rarely answer emails so you don't get any real individualized attention beyond them getting you to sign up. We just found out they never forwarded on our 4th quarter taxes when we terminated with them so now the state is assessing late penalties and interest and I've been trying to resolve that with Paychex for over 3 weeks with no progress.

I am very disappointed with Paychex. Despite stressing exactly what our company required for reporting, journals, and job costing, there were several weeks I received my payroll late because none of the details we discussed prior to going live was taken care of in the backend. The process was painful and very frustrating. My journal entries took nearly three months to get correct and now I have to go in and manually correct all of the journals from the beginning of the year, nearly nine weeks, up to the time they got them correct.

Unbelievably poor service. I've been trying for years to get them to allow me to view my paychecks and W2's online. I call, my office rep gets on the phone with me, we email... nothing. Their staff turnover is crazy. Never do you get the same person. Their extension is no longer avail. Notice all these low reviews. Not one response from them. They really don't care. I have no choice, it's who my employer uses to pay me. If you have a choice, move on quickly!

Terrible. My company utilized Paychex services for several years (pretty much out of laziness for going through the hassles of changing providers). They screw up tax bills on a regular basis. I was fined several times for their mistakes. They fail to respond to emails. Rude staffing DMWALKER. I would not recommend their services.

Quickly connected my small 501c3 nonprofit with the necessary policy coverage at an unbeatable price. Nicole as well as other staff from their P&C team were extremely friendly and guided me through the entire process.

Paychex is a scam. I started services with them and after one month canceled. They refuse to cancel your services and group all your services in different entities. When you cancel with one they claim you have to call another branch to cancel the same service. They then charge your account endlessly and refuse to refund any of the unearned charges. They then impose a termination fee which basically says they can keep all the funds they illegally charged your account. The customer service is horrible, and after the initial sales to get your business contacting someone is impossible to seek resolution. I would never use this company again or refer them to anyone. When you realize they have been stealing from you be prepared to be talked to like crap while they refuse to give back anything they stole even when admitting they provided you no service. Do yourself a favor and use ADP, much better company overall.

I have been a customer of Paychex since 2017 and have been happy until the past several months when suddenly things have become chaotic. I don't know if it is a change in policy or the newest payroll specialist I was assigned in 9/2024. I have not been able to communicate with an actual person since that time; some emails are clearly being answered by AI. I have an over $8000.00 discrepancy I have enquired about and receive cursory answers that don't address the issue. Now they have processed payroll this month for the wrong amount.

This is absolutely the MOST incompetent group of people I ever attempted to work with. Please do not make the mistake of starting the onboarding process with them. They will get your banking information and take money out of your account EVEN IF YOU CANCELLED THE CONTRACT AND NEVER EVEN RAN ONE PAYROLL WITH THEM! They are horrendous. I was promised that a supervisor would call me today to straighten everything out and, of course, no one called. They will cause you 100 times more headaches than just figuring out how to do payroll on your own. Don't do it.

This may be the single, most incompetent and frustrating company I have ever worked with personally or professionally. At this point, I am entirely unsure how much of the incompetence is accidental and how much is intentional just to get dollars out of me by confusing me and never, ever letting me actually close my account. After two long, soul-sucking years with Paychex, seemingly incapable of submitting and processing our taxes properly for payroll (and causing us thousands of extra dollars to remediate) I called it quits.

Worst company ever. Would give 0 Stars if able. Canceled service in October when I got rid of all employees in my LLC. They are still deducting $120 a month, $60 for 2 transactions with a missing state ID which considering I haven't ran a payroll since May, not sure how anything is missing. They have failed to close my account and have now withdrawn over $1k in erroneous fees since. Only resolution seems to be to close my Chase Business Account so they cannot continue to HIJACK me.

Adding to the pile of 1 star reviews. We contacted Paychex in 2022 and asked if they could help us with payroll for our Small business that is a Sole Proprietorship. They quickly onboarded us and we started paying them a monthly fee to run payroll for us. When we were preparing to file our taxes we were informed that Sole Proprietorships CANNOT have payroll for the owners. The tens of thousands of dollars they sent to IRS was unavailable to us for our 1040. We had to come up with our entire tax burden and the resulting penalties from our retirement fund. When we contacted Paychex they argued with us about the eligibility, they declined any responsibility for signing up a company for payroll that doesn't qualify. They eventually filed form 941x for us requesting refunds.

They are the worst. Bad communication. No one read the emails. Nobody cares. I had send new employee forms at least 20 times-still did not process. Asked for the survey-did not send. No quality control. Been a client for 10 yrs, time to find a better company.

Simply the worse you can get as a payroll company. It's confusing the way they show your earnings because they add your reimbursements there. I would not recommend this company to anyone. It's probably the worse I've ever seen.

I'd leave 0 stars if I could. I have had the worst customer service of my life with Paychex, and every month they somehow seem to care less. Each time I have an issue, I have to send multiple, multiple emails to my rep and still rarely receive a response. I was charged an insane fee because of a mistake my rep made on my account. Even after acknowledging the mistake was Paychex's fault and assuring me the money would be refunded, it took 8 months to get the money back. I sent well over 10 emails requesting the refund. I went through my rep, his manager, everyone said the money would be in my account in 3-5 days each time I asked. Again, it took 8 months to finally get my money back.

Never reliable, have been late with every check. My 1st month with company and have to plan bills for week after, have suffered late fees on bills because of their lies. Thursday payday has become Friday or Monday.

Highly unethical company. If you have a small business avoid this company at all costs. Will commit mistakes and not communicate accurate information which will cost your company thousands of dollars and will take zero accountability. Do yourself a favor and look for another company.

Extremely Frustrating Experience with Paychex. I had a very disappointing experience with Paychex. Signing up was straightforward, but that's where the positives end. After signing up, I was bombarded with calls from their sales department. Whenever I declined their offers, the calls kept coming, and they would even press for reasons why I wasn't interested. To make matters worse, they changed my email without my consent, which caused me to miss important messages. They then proceeded to deduct money from my account without my approval. It feels like they prey on unsuspecting clients from trusted banks, luring you in with the bank's reputation.

As an employee Paychex gave a terrible experience, their support is bad, they are really opinionated on their faults and the limitations of the system. Not accessible worldwide, if you are traveling and have to enroll or anything you are in trouble. This gives a very poor employee experience which makes employees feel like the company they are working for is terrible but Paychex is what’s actually terrible.

My law firm terminated Paychex months ago. But, despite four calls to Paychex, they continue to withdraw funds from our law firm account without authorization. Do not give Paychex access to your bank account.

Paychex should not be allowed to handle other people's hard-earned money. They pay the wrong employees, short others, pay salaried employees overtime, screw up bonuses, and entirely ignore payroll processing instructions. How are they allowed to be in this business? Do yourself a HUGE favor and find another payroll company!

I have filled out the forms over and over, spoken with rep, then a week lasted a new request. You need to review in person the process. Web site is not easy to navigate, and doesn't explain when a mistake is made. Really a poor experience. I am left believing that there is a financial reason for the delays.

It took 6+ months after my mother’s passing for her 401k funds to be released. There is no communication from Paychex’s side when forms are filled out incorrectly, or if anything is outstanding, leaving the griever to continuously follow up. Anytime I called, it was a run around of being transferred from person to person having to reexplain and reconfirm information. When you finally get a contact person, they are responsive at first, then stop. It took reaching out to management to get the claim processed. Employers should really test filing death claims (with and without beneficiaries) before committing to and implementing Paychex. Platform may be great for users, but for someone filing the claim, it was a HORRIBLE experience.

The sales reps are by far the nicest and most responsive people at Paychex. However, once they sell the package, it leaves the sales rep's hands and goes into the inner workings of Paychex where the customer service is abominable. You cannot reach these people by phone, it takes them days or weeks to respond to an email if they respond at all. We have not received our payroll checks and I cannot get a live body to look into this. Three weeks ago, our account was hacked and the hack was not on our end. Paychex has been very tight-lipped about this. Stay away from this horrible company.

PAYCHEX has been a travesty in my short experience with them. I submitted my payroll numbers on the 5th of the month and then they were ignored for an older set of numbers which then cause our bank account to go into the red because they deducted too much funding.

Do not use this company! I am a freelance bookkeeper and therefore have multiple clients (10+) who use payroll companies. Paychex is by far the worst company I have ever had to interact with. The recent experience I had was a small business that notified the company that they were moving to another payroll company and they continued charging them fees and would not stop! This continued for over a year and no matter how many phone calls they would not stop charging the biweekly fees for service they were NOT providing.

My “payroll specialist“ changed every few months. Always had pro. Each time I got close to making correct payrolls the agent changed and I got the newly trained person. My most recent one couldn’t figure out how to make a direct deposit to a new bank for a regular employee. I had to send the same information to several different Paychex employees including a supervisor and it never worked. I can’t count how many hours were spent trying to make a correct payroll for a 2 person company!!!!

I wouldn't even rate this company as a 1-star... I HAD to in order to leave a comment. Where do I begin:

We've been with Paychex for seven years and we transmit payroll via a worksheet that is sent to them by e-mail. The last 2 years have not been their best. The payroll specialist keep changing and when they do there are usually problems for 2-4 payrolls. They have been responsive and have corrected their mistakes. For the most part at their own expense. But, they have tried to charge me 4x for a single payroll in the past.

Paychex is absolutely horrible. You told one thing and sold this great idea that you will have a representative to help you but yet they are never available, no one knows anything about your account and you get nowhere. The 401k services are also horrible. I am trying to leave Paychex and Paychex 401k and they want me to pay $1500 to leave. So I’m supposed to pay all this money to leave because they can’t deliver on what they tell you. It’s absolutely terrible. It’s their own little loophole in making you feel like you have to stay because who wants to pay $1500 just to leave a company that lies about what they offer and how they are better than other companies. I give them no stars!

Seriously the worst company. Has my 401k locked up somewhere and refuses to give me access. I've verified everything but they are impossible to get ahold of. I'm an accountant and even started 3 separate companies on Paychex, canceled them every time.

Paychex is by far the worse support I have ever seen. I have been wanting to withdraw funds from my 401k and I have yet to receive it!!!! The check was sent to someone else address with an incorrect zip code!!! I waited almost 3 weeks. No check!! So I called and they told me the zip code was wrong. When every single time I call they always ask you to say your name, full address and your last 4 of social. How do you mess that up!!?? Then they have to stop payment on that check and reissue me a new one. So here comes new paper work I need to fill out and submit. So I send out the paperwork and have to wait another 15 business days!!

My employer uses this "service" even though they consistently don't get our payroll out on time. About every two months it's late. We finally get paid after our boss spends a day or two on the phone with Paychex. Paychex also offers an IRA program. I cannot recommend this either, not even to my worst enemy. I have one, it's a nightmare. Number one, your weekly contributions aren't credited until the following week. This enables Paychex to collect interest on all that money for the week. Number two, I took out a loan against my IRA. The payments towards that automatically come out of my paycheck every week through Paychex. Paychex said I missed a payment.

Paychex is incompetent and incredibly frustrating. They have completely bungled PTO accruals. They have me as only being employed at my business for 20 months when I have been there 9 years. The three levels of PTO accruals they have been repeatedly provided have not been inputted. Instead they have made up rates and assigned them randomly. Yesterday I realized that over 71 hours of my PTO has disappeared. I have sent three emails since yesterday regarding all the issues I am uncovering and demanding this be fixed. As usual, no response. This is a nightmare and unacceptable.

As an employee of a company that uses Paychex, I think they are awful. Terrible customer service, unresponsive and completely unprofessional. The people on the phone seem to be openly hostile. I hate having to deal with them, worst payroll company ever.

Our Paychex account number was ** - this is a legit review. I cancelled our Paychex Flex service in 2023 but we've continued to be charged monthly fees. I complained in June 2024 and we were refunded fees for the first 5 months of this year. They said the account had been closed. However, we have continued to be charged every month since, and they have been unresponsive to my complaints for the last 60 days.

After being a Paychex customer for 7 years after my CPA retired, I kept hoping things would improve, unfortunately it continued to get worse. No one knows who you are - you're just a number. There are so many departments and they have no idea what the other departments are doing. Concerns don't get addressed, just bumped to another department (assuming anyone actually responds). Every pay period had errors or late direct deposits or tax mistakes. I still have not been able to resolve tax issues from 2 years ago - just keep getting pushed from one rep to another and is obvious no one knows what they are doing.

Companies beware. Paychex has access to your bank accounts and indiscriminately dips into it without warning to charge exorbitant padded fees. When you call to address these problems personnel points finger at another department as being the fault. No one knows what the other is doing, gives you the runaround and constantly changes your contact person(s).

Updated on 02/26/2025: My response: No thank you. We ended up getting rid of your service. If you look at your reviews you can find business owners in hot water with the IRS because of your systems glitches. You guys stole money from me by messing up hours. I feel no obligation to help you make your inferior product functional.

System is easy to use but payroll staff is not very knowledgeable of state taxes. They really messed up my state taxes. They didn't file my quarterly taxes for 9 months, then removed my business from state tax program. After fighting with them for 9 months they told me it was my problem and I needed to fix it. Awful and very frustrating.

My payroll has been incorrect most months since using Paychex. Also, I received a strangers end of the year tax information. Companies response? Oh just shred it. Reaching out to supervisors, got no response. My assigned representative has been rude and dismissive.

Paychex has been the worst payroll company and 401k company we have dealt with. They made multiple errors with Payroll and when we cancelled the 401k plan we were told they would not charge us a cancellation fee. After cancellation they charged us a large fee after saying they would not.

Paychex has got to be the worse payroll company I've ever experienced. I've referred many of my clients to them for payroll and 90% of them are unhappy and frustrated. In addition to payroll services, you have to pay separately for them to pay payroll taxes with the IRS and State. I never heard of anything more absurd. Many of my clients left Paychex with multiple notices from NYS Unemployment for failure to pay unemployment taxes.

They allowed my employer to slip on my W2 a 22k paycheck *manually* that I was never paid when I am a direct deposit employee. They also let this employer set up an illegal per diem without any repercussions. The fact that there's no safeties in place to stop fraud has personally ruined my life and obviously has given me a negative opinion on the morality of all employees at Paychex.

My experience with Paychex has been nothing short of a nightmare. As a business owner, I rely heavily on efficient and reliable payroll services, but this company has consistently failed to meet even the most basic expectations. The customer service is abysmal. Reaching a representative takes an eternity, and when you finally get through, the support is unhelpful. They seem entirely uninterested in resolving issues or answering questions, which is incredibly frustrating when dealing with something as critical as payroll.

We have been with a couple payroll providers through the years. This is absolutely the worst. I wish I never switched over. I spend hours every day trying to fix their errors and they have caused a complete mess of or payroll taxes. I provided all documentation to our sales representative and someone dropped the ball. We are in seven states. The payroll specialist put everybody all in one state. On our first processing day, she requested I resend the deductions. She did not have time to process that day so our payroll was late. All 7 states are now sending me notices and some tax liens. Take my advice, don't sign up with this company.

Very poor customer service...They create issues and do not pay taxes or my associates in a timely/accurate manner...I recommended my team of 300 independent contractors to use them...and 90% have found other better options...Buyers beware and do your homework to find better solutions...This org should not consider itself an accounting firm/process

If there is a possibility zero or negative stars, I would have given it. But here we are, they'd get 1 star and I'll explain why. I own a small business that was supposed to open shop in September 2023, and had reached out to Paychex to help with payroll. It turns out that I had issues with constructions and wasn't able to open until May 2024. I had reached out to paychex to put my account on hold. But they didn't, so they keep taking money from my account.

I am extremely disappointed with this company. From the very beginning, we've encountered numerous issues. They consistently mishandle employee payroll and benefits, which are basic functions for a company of this size. The software is cumbersome and full of errors. Despite these problems, they lock you into a contract, and if you decide to leave due to their negligence, they charge exorbitant cancellation fees. We ended up paying $7000 just to leave because their service was so unsatisfactory.

Paychex is the worst payroll company I have ever dealt with. They lost my information in their own system and I had to spend hours trying to get my account set up again. Then they explained there are too separate systems. After spending hours to get it set up again the dashboard still did not have my account setup properly. I cancelled the services and they have continued to charge my account for services that were confirmed cancelled. This has been going on for 4 months now. I can never actually speak to a person that can do anything. They just pass you from department to department claiming the next department is who can handle the issue. I do not recommend anyone use this service ever. They are criminal as far as I am concerned as I have no services with them and they continue to steal money out of my check-in account.

I have been going through one of the worst experiences with Paychex. I have small business with 10-12 employee. I don't want to pay $1500 a month for the service that I never use. After I had Paychex flex payroll service in 2017 Someone from Paychex came to see me and try to put me on HR service since I said "No" they still did it by told me with another reason. I end up find out they put extra charged on your invoice per employees included employees that not work with me anymore.

Do not waste a penny on this company. The most unreliable, un-organized company you can ever work with. They offer services they can’t commit to. Once they have you trapped into their hands they don’t even care about you as a customer. I have asked many times to Change our representative because she’s clueless of everything that’s expected from her and their management called, apologized but same issue continue. They charge you an extra $100.00 for a same day payroll process and even you do agree to pay and have it processed it’s still not done and they still charge you. By the time you get a customer service rep on the line it takes over an hour. I hate this company with a passion and I have over 100 employees and they all know this company is crap…

I'm a small company with only 4 employees, I thought Paychex would be Ideal. However after they paid two employees who were fired a year earlier, one with a paper check which I caught and tore it up. The other one went direct deposit, to a employee that hasn't worked for me in over 14 months. The pay was for overtime and he never worked any time. I complained and demanded Paychex put that money back into my account. They said that's my problem and it was up to me to get that money back from a terminated employee. I disagree with that I didn't do it they did why should I have to seek repayment when they caused the issue not once but twice.

Very sincerely the worst customer experiences I have ever had as a business owner. RUN AWAY! You are treated as less than a number, no follow up. The right hand has no idea what the left is doing and literally don't care that this is the case.

This company has an archaic method of doing business. Unbelievably slow. I asked to transfer my 401k plan. They said they needed nearly 3 months to process, they've now said they can do it effective within 2 months but seriously this is ridiculous. I'm a realtor, I can help someone sell their home and purchase a replacement in 14 days, they need months to do a wire transfer, honestly, it's embarrassing. Do not recommend at all.

I have been going through one of the worst experiences with Paychex. I'm struggling with my tax refunds because of the error by Paychex team and their subsequent careless attitude. Despite so many follow-up emails, no one seems to be serious about resolving my problem.

I do not recommend Paychex for any business. I worked with Paychex at my business in 2019-2021. I chose to leave the company due to many issues. Their HR support was minimal at best. I found myself consistently facing terrible communication issues. Their business is split by department and every time an answer is needed there are a minimum of 10 email addresses or 10 potential people that might answer you issue. Most of the time the answer is “we can’t help you. Call this other number.”

These people don’t communicate between. Very disorganized. Everybody charges whatever department they are from. I cancelled six months ago and they still charge me. When I talk to them they act stupid like they don’t know what’s happening. Very annoying. Plus they didn’t file the EDD and the state called me upset asking for fines. When I told them I didn’t feel any rush to solve their mistake. Don’t sign up because you won’t be able to get out of their claws.

Paychex experience: If you'd like to pull your hair out daily then become a member of Paychex. This company is the master of ball dropping. The most disorganized company I've ever experienced and how bizarre that they are a payroll and HR service. You can't get people to respond in a timely manner. If you leave you get dinged thousands. As a franchisor who offered Paychex to our franchisees our franchisees were thrilled to learn that we decided to DROP Paychex as a vendor due to their horrendous inaccuracies and constant headaches for us and our entire system. ADP has been a dream and so glad we made the switch even if it cost us $$$$ to do so. Never again will we ever consider using Paychex from our absolute disaster of an experience.

So, I cancelled service in july of 2023 and then I continue to receive a bill, then I try and go get my 2023 taxes to file them and they want me to pay $583 for my own taxes? I am a bit confused here but.. that is ridiculous.. I would never use this company ever, all the small fees they have they don't tell you about until it's too late. DON'T EVER USE THEM, when you try to cancel they harass you.. Highly don't recommend to anyone.

The worst of the worst. In fact, among any business I’ve ever dealt with they are the absolute worst. Customer service is abominable… They don’t even do the service that you pay for and you have no way of not getting your money back. Even when I reached a manager, the service was abominable. All I have is in random emails and I HAVE NEVER GOTTEN A RESPONSE FROM ANYONE. There are no phone numbers. You just get transferred to your rep’s voicemail. Example: On 3/31/24 I got an email saying I have a new customer rep. I emailed Back asking if we could set a time to talk or an appointment. NO reply whatsoever. On 4/2/24 I left a voicemail when transferred, and her outgoing message simply said she is out for the month of January.!?! The entire culture of the organization is like that. I have no way of getting my money back and they did not provide ANY service. Beware.

This company is a scam!! They never filed my unemployment info so workers were never able to collect and I had big fines from the state on top of them billing me fines. No one does their job or knows what they are doing. They forged my signature and info and signed me up for a 401k $3,000 taken from my account. Charged me over double a month what I agreed to. They paid all of my employees $3,000.00 more over the year than what payroll was set up as. This company is a joke and a scam.

I cannot tell you how many issues I have had with Paychex and how long it has taken to resolve problems! On top of so many of their mistakes, they deducted too much money for a FSA account for 2023 which caused them to have to reimburse me and provide me with a corrected W-2. Well, they still have not corrected it after 2 months and I had to file a tax extension because they keep messing up!!! They also deducted money each pay period for a 2024 FSA plan when I wasn’t even enrolled!! They also sent me someone else’s W-2 form! Yikes!

Worst decision I ever made. This company overcharges compared to their quote, they blew up my email with all their side hustles and made my job harder instead of easier. Because I run my payroll on my schedule they charge me a convenience fee. Well that’s not convenient for the client, only them. Which is one of their biggest problems, it’s all about them.

I switched from ADP because of price. They also promised me my taxes would be free and I would not be charged for not using my account. Adp charges maintenance fee even if you don’t use their service. I told them I would do my own 1099 taxes at the end of the year. They submitted them incorrectly and charged me. I’ve been trying to get a refund from them for 2 months. They keep saying they sent a refund check and they never did.

Glitchy software that will frustrate your employees. Log in issues at set up and onward. Too layered and buggy. I would never recommend this app or program. To anyone. Tech Support is difficult at best.

Horrible experience. We swapped from ADP. I should have stayed with ADP. They did not transfer the data correctly, and it messed up everyone's PTO. Ok fine, however, it had everyone showing negative hrs. When I asked about it, they said if I could get the correct numbers, they would enter it in for me. I thought everything was fixed, but people are starting to show negative balances again. To top it off, I just got a letter form the state of Alabama saying I owe back payroll taxes for Q1. This is their response (I started Q2 of 2023 with them): "Good afternoon, Thank you for your email. In quarter 1, you were not set up on tax pay at this time. You will have to file and pay on your behalf. Please let me know if there's anything else that I may be able to assist with."

I was referred to Paychex by an accountant that liked how easy it was for his business to retrieve the information that they needed. I used them for a lot longer than I should have. Mistakes we made on a regular basis on simple payroll. I was constantly assigned a new 'payroll specialist' and would have to then reteach them how to enter my payroll. They claimed to have an 'easy online payroll entry feature' that wasn't easy and nobody trained us how to use. Further, after we moved to ADP they continued to charge us fees for doing absolutely nothing and when confronted said that the proper paperwork for cancelling wasn't completed. Terrible from the top down. Unfortunate that they have the market share that they do, as they make it hard on small businesses to function and aren't cheap. If you are considering payroll companies please do yourself and employees a favor and avoid this one.

There are a lot of problems with Paychex (which is the biggest understatement ever stated and if you purchase them you will find out); however, I think a lot of it stems from the fact that they have an amalgamation of different software and have no clue how it works or what it does. When we signed onto Paychex we were told that they had a vendor solution that would have access to... they did not. Sales reportedly said they did to then have support say they didn’t know what was occurring. This is a common theme, a lot of promises and no delivery at all once paid. Not even an attempt.