Insperity Reviews

Insperity is very easy going to work with. I deal with them mostly for payroll. Also, they're very easy to get through to and they answer questions. I just call them. For me, it's Melissa and to answer, she gives me a ring right back. There's a lot on their website, which I know they have to do. I just can never remember, go to this page, this page, then this page. But it's that way with a lot of things. I have a person whose payroll changed for them, and I got a call today. "I know we did this three months ago, but now I can't find it." But they don't care. You can ask them the same question over and over again. They don't act like, "You have done that. I told you this last time." They're used to that. Employees now have insurance and it has been easier for me with taxes and things. That part has been good, so it's easier. If that type of stuff is not a headache for me, then I'm able to focus more on the business.

From my end, setting up with Insperity was easy, and they've been fantastic since we got started. Whether it’s insurance or payroll, we have our individual people. But then, we have one main contact that helps us out. Navigating between the online website and the app is simple.

Before Insperity, we were with ADP. Insperity's package was better price-wise and customer-service-wise. The website, the portal itself, is fairly easy. I've got the administrator abilities plus my individual employee one. As far as in-person or telephone, customer service has always been great. Email contact's been wonderful. They're responsive and they answer the questions. If they don't know the answer, they'll get someone within their company that has the answers and we hear back if not that day, the next day. They have made it so much easier as far as from the administrator side. All of the compliance issues, the reporting, the requirements, I don't have to worry about any of that. It is all taken care of. If I need a copy of something or need some breakdown, they are always helpful and willing to provide.

We use Insperity for payroll, some HR guidance and PEO service. We don't have to in-house it. The Employee Service Center, a platform that we all have access to individually, is a little clunky because they try and put too much information on the front page as opposed to parsing it out and having additional levels. I hate the way websites put everything kind of dummyfied right now. I don't really care about pie graphs. It tries to be splashy with funky information, but I really don't need it. I don't hear of a lot of people going, “Oh it's so great. I was just on the ESC recently.” No one’s jumping on there. I do find that that first jump page is hard to maneuver. That's the only place where you can go to the marketplace in case you want to go find rates on a car rental or buy movie tickets. The corporate perks page is fine. I feel like they have a tough time promoting it because it's hidden. You kind of have to look for it.

We're wanting to streamline our business because we're a small business. We do payroll and work comp with Insperity. They do our handbook. They do the insurance. They do quite a few things. I've been really happy with their customer service. It's rare that I have a problem, but when I do, they're extremely responsive. Having Insperity made things a lot easier. I don't have to stay on top of everything. They kind of do it for me and tell me what I need to do.

We’ve been with Insperity for about 11 years. We started our company just needing payroll services and PEO services, and we continued to stay with them. Courtney has been our rep and she has done a good job. Our payroll team is really good and responsive. The best thing is getting our payroll done. It's just that sometimes, if we make changes to people's titles or things, it doesn't go over into the other platforms. It doesn't always integrate with our payroll. So it would be nice if it was a little more integrative.

Their sales team was great. We were with a PEO previously. With Insperity, we had a lot of savings compared with it. I have always liked everyone that I've spoken with. Everyone's been very helpful. However, there are times when Insperity is not as flexible as I need them to be given that we are a small business and our employees work on contract. So, we do bump heads on regulatory versus contracts. That's always an issue. But other than that, it's great.

It is very difficult to speak with someone, I don't know if it's because of COVID-related. Mostly, they correspond through email. But they're very prompt in answering any questions we might have. We like working with them. They do a great job. Now, we don't worry about any payroll issues or withholding issues. I do most of the onboarding and that is extremely easy. The employees have no problem getting on and getting themselves on after I do the onboarding process. So, once we get a person in their system, it works like a clock. We're pretty happy. However, it is extremely expensive. But it is worth the money.

Pricing was one of the important criteria. Also, Insperity has their own insurance where other companies are tied into it separately. So just because of that, Insperity may have lower rates on some aspects than other places. And ever since then, it just comes down to customer service, and the fact that we've built a relationship with Insperity. They're good. There are four people they interact with on a semi-regular basis, depending on the needs of the company, whether it's an HR question or payroll situation, and they are usually fast and fully satisfactory.

Our company is a brand new one so to keep costs down and keep us compliant with all HR matters, we decided to reach out and sub the work out to Insperity. Customer support is very receptive. You get an answer within minutes of contacting them. For any question we asked them that they don’t know the answer to, they would research it, find the answer, and get back to us. Also, Insperity is very helpful now with the COVID-19 pandemic because they gave us options of what to do with staff. They were very helpful for the staff to call up to gain unemployment assistance.

We had just opened up the company and we were about six months old. Insperity presented great value to us. That was 16 years ago. And they continue to show their value. Their service starts from recruitment, through the work experience, and all the way to termination. That's how full-service they are. Teams are set up and each customer gets their own teams -- Payroll teams, HR teams, legal teams. Everything is team effort and I, in 15 years, can count on one hand when someone doesn't answer the phone. As well as the teams are being supportive to me, they are also supportive to each and every one of my employees, the ones in North America. So, if there's an issue, they go directly to Insperity. It's perfect. I don't have to worry that it's not being handled or that something is being overlooked. Insperity was one of our top three big decisions we made in opening up this global software company.

Insperity is peace of mind for me on the payroll side. We've been with them for more than five years and they got my payroll covered.

Insperity provides great, reliable payroll services with a tremendous offering of reports for every need and documentation, as well as exceptional benefit packages to choose from that we could never procure on our own. I recommend them to all my small business contacts.

We were with ADP TotalSource before and we made the switch to Insperity mainly because we like their 401(k) offering, and being able to have a custom plan through them. The sales representative we worked with was very thorough in answering our questions and going over all the offerings and pricing. Then came in and met with our employees during the orientation for the transition to Insperity, and was very involved and thorough.

We have been very pleased since establishing our co-employer relationship with Insperity in 2017. The team members we've worked with have been professional, helpful and genuinely interested in providing assistance in response to our many questions. This is our first experience with a PEO, and we learned quickly that we had identified the right partner.

We were with Ameristaff then it changed into Insperity so we were with them kind of on the ground up to release the burden off of me doing the payroll and HR things. It also provides for healthcare for me and the employees. Everything's a 10.

Everybody at Insperity has done a good job and I rate them highly.

We wanted to offer a more complete benefits package to employees, primarily around health care. What led us to Insperity was we joined an organization that included the Insperity services as part of their package. On the portal, I find some of it very helpful. Last year when COVID hit, the fact that they came out with ways for us to get our reporting in a timely manner for the PPP reporting was great. We made the right decision with Insperity. The video training like the harassment training is very helpful to give our new employees. It's a great value add for us.

I entered five stars but need to note that this is a very expensive service. I get "you get what you pay for", but any increase in costs, I would have to lower my evaluation or possibly shop around. Thanks.

My representative for payroll at Dallas 8 is great. I have had a number of personnel changes during the past year which has made payroll challenging. My rep, Tawny **, is very friendly, patient and helpful. The website is easy to navigate.

Insperity gets the basics right about 85% of the time -- payroll, benefits enrollments. When they don't, trying to correct something is a nightmare. It took months to get them to stop sending one employee's health insurance correspondence to another employee. We only use Insperity for the normal, core PEO services and it's outrageously costly. They mark everything up--and I mean everything. There is absolutely no transparency in what you are paying for either. There are a lot of PEOs out there, many that are much more flexible with respect to their structure. If you are an organization that needs all of the extra features that Insperity provides, it might be worthwhile but make sure you understand what you are paying for before signing a contract. I inherited this relationship and, when I looked at the contract, I was shocked that my predecessor would have even considered signing it.

We recently on-boarded a couple new employees. Insperity instituted a new "New Employee" link in the portal. The link is not intuitive. However, both our Western Technology Business Team and our payroll manager were available personally to guide me through the new process. This personal service is not unique but a valuable service Phizzle has regularly experienced and enjoyed throughout our ten year relationship with Insperity. An Insperity team member is always personally available to us - a unique concept in today's services industry. We love Insperity! A big shout out to both Omar **, our Western Business Team Manager and his team, as well as Laura **, our payroll manager.

The whole value proposition if Insperity is to make HR & benefits easier. In the 13 months that we have been with them, they have done anything but. And they do not communicate well internally, pushing the burden of coordination onto the client. I would strongly NOT recommend them.

I am very pleased with Insperity, they help us with growing our business, being compliant and simplifying our HR process. In addition, I very much like the amazing benefits. Our employees who are electing for them rave about the benefits including our 401k which is all managed in one portal. Our representative Erin is always in touch and provides excellent back-up. It took me a while to personally get used to making payroll, but that’s an area I feel has to be done by me as a small owner. The payroll assistants have changed a couple of times. However onboarding our company was actually done very meticulously with the best help. The onboarding process really helped a lot while changing to our new payroll process. I would highly recommend Insperity to a business our size and I have done so in the past. Thank you Insperity. You make us great!

My company needed peer-to-peer assistance. I send my payrolls through Insperity. It's smooth, and we never had any issues. Once a year, they call me up, we sign up a new contract. And that's it. The website is a bit complicated, but I manage. It asks too many password stuff. It's frustrating because when I store my password in there one time, it should stay there. But every time I'm ready to use it, I got to change my password. I can't remember the last password I had, how would I remember this one? Changing passwords is time consuming. Other than that, it's straightforward.

We use most of the healthcare benefits through Insperity. I just get mad because we pay for the service, and I have to call them all the time. I would be like, “Oh, someone's calling me for a handbook this year, or this,” yet they never do. But we pay for the insurance part of it.

One of our patients work for Insperity and we've been using them since 2001. We have three employees. We dropped their 401k because they were ripping us off. We've negotiated with them and they're real kind with it and helped us. But other than that, we use their payroll and benefits. We use them for the health insurance, because they get lower rates than we could have in individual offer. Also, I like their payroll department. They are good.

Our motivation was to get more comprehensive benefits for employees. Insperity listened to what we asked for and came back with a very understandable quote and list of benefits that we would have had the option to subscribe to. They were very price competitive, and their offering was fairly broad and robust. So, benefits were very good and the cost of benefits was favorable. Insperity just started rolling out the new timekeeping software, which we use as well. Hopefully, that's more user friendly, because the Time Star system hasn't been the most user-friendly piece of software.

Insperity is wonderful. We've been with another PEO and Insperity came highly recommended to us. They have lived up to our expectations.

Insperity offered a more comprehensive package for a better value. We've used them for five years now and our experience has been excellent. They're the complete solution for our HR, payroll, insurance, worker's compensation and retirement services. They're a good company.

We love using Insperity for our payroll and any HR advice we can get from their resource centers. Our rep Katie has been able to provide any feedback for us when it comes to our deductions. She's always very quick to respond. Insperity is quick to update on especially the COVID stuff that has been coming out. We have also seen a couple of changes to the manage employee section of Insperity, so that's awesome.

Insperity is affordable. We use a small group so it's very low maintenance. Insperity files the taxes for them and does payroll. The only issues we run into are certain deductions or things that we do with our payroll that we have to work around. But, I do that just to avoid any large communication that I have to do with Insperity. We have one gal that we work with mostly there. Sometimes, I don't find that she's a very credible source. Insperity should make sure their reps are competent and detailed. Sometimes they're more of an in-between and I'm always waiting for them to communicate with someone else. Other than that, the purposes we use Insperity for work really smoothly.

We use Insperity for healthcare benefits and payroll. We like it. They take care of pretty much everything and they're responsive. But, there were a couple of firms that reached out to us with better pricing. Insperity's fee is a bit high from doing a quick comparison.

It is hard to find particular forms because the search engines give you so many results. It's hard to find the one you're looking for. But our local representative is very good. She's timely on trying to connect us with the right people within Insperity. I am the accountant on staff and I use mostly the accounting payroll processing aspect of Insperity. I have some issues with trying to get help on correcting things I see that are set up improperly for things such as 401k plan, which is a plan we have outside of Insperity.

We have always had PEOs and at the time that we went to Insperity, it was that time to check prices and check who offered what. We liked what Insperity had to offer. They’re great with customer service and the website is streamlined. There's been some updates that we've gone over but they've always been good about walking you through that kind of stuff. Last year, with COVID, things that we're normally used to such as training and things like that were put to a halt for obvious reasons. But we got some different things in the works for this year. They’ve always addressed any problems we've had. So, it's been great.

We were referred to Insperity by one of our employees. Previous to this, we had a CPA helping to do our payroll. As our company grew, we decided we needed to have a separate HR and payroll services. We went with Insperity which was the only one we looked into at the time and we figured if we didn't like the service, then we can look somewhere else. But so far, so good. They're wonderful. They are very responsive and great at following up so we're very happy with that. They've made the kind of SOP for HR, benefits, and payroll flow much better and easier. It also eases the office manager and other people in more senior positions. In case we don't know the laws or the rules, we have support that we can turn to who can help guide us in the right direction. They are a great team to work with.

I had a past experience with Insperity and the sales process was painless because I decided to do it. I called and Taylor, our sales rep, was great and very helpful in the whole process. We probably got him in trouble because of calling him and asking for help instead of our assigned account customer service rep but that's okay. Our support has been good. We've had a good customer service rep and Lichtgitter probably moved up about three times from customer service reps. So we've now crossed the magic 50 threshold. We're an ALE and we're into a new payroll group. We’re not the little guys anymore. We're into mid-market companies and we've been in that probably since the first of the year. It's gone well. Working with Insperity has helped because we have been able to focus on a lot of other more important things instead of processing payroll and filing payroll tax returns. Insperity is a very helpful business tool.

Insperity's people are fantastic. Collette with my payroll is phenomenal and Andrea, who calls herself my quarterback, is always there and good. All I have to do is pick the phone up and call her and she makes me feel like we're a multimillion dollar company. All of them do. I feel like I'm the most important person when I'm working with them. Also, the systems are great and I like using them.

Our experience with Insperity has been great. I have to have a payroll and HR company. They do a great job. We don't deal with all of the HR issues that come up in running a small business so that's a big help. The support that they give, the payroll and the HR stuff, everything goes really smooth. They're also really easy to deal with.

I inherited Insperity and liked what I saw. I primarily use the payroll. The reason I have them is that I don't have patience for the HR stuff. And they force me to keep focus on that, and make sure that I get all my legal T's crossed and I's dotted. My two primary contacts are solid people. I like them.

I set up a business from scratch. We’re from Australia and we didn’t have a real understanding of the HR laws, recruitment, and all that sort of stuff over here in the US. We wanted the security of having someone that knew what they were talking about. I looked into companies and Insperity was at the top of the list. They're more expensive than all of their competitors but they offer a full suite of services for us. Also, there were a couple of companies already using Insperity that I spoke with and we were always guided by those companies. We started with one employee and now we have 100 employees. We needed someone that could grow with us without us outgrowing them.

A few years back, we were struggling with trying to find affordable health insurance for our small group. We were going through a broker independently as a company all by ourselves with just a handful of employees. A couple of our folks were 50 and up and we were age banded. The cost for them was getting horrible. Somebody mentioned we should look into a PEO so I started researching what PEOs are and who the vendors are out there for that. We talked to a couple and brought in somebody from Insperity. We were very impressed with her and with what she was saying Insperity had to offer so we signed up. I've been thrilled. Our health insurance costs are great and so is the support I get for HR. We keep signing up for more and more services. We just signed up to have them manage our 401k. They do our screening and recruiting now too.

We have the payroll and the health insurance solutions with Insperity. We sought them out mainly for the health benefits. We like the prices on the health care and being able to get the payroll out on time. Their customer service has been fine. There is a really fast response and we always get an answer. With Insperity, we are able to handle the workers’ comp claims, unemployment, and stuff like that really helps. Insperity can really help with payroll and make sure everything is the right numbers.

We met with Jeff and he's wonderful. We've had a great relationship with him over the last couple of years and I really like working with him. I also like Taya, in payroll. She is super responsive and always has been willing to help. She would drop everything and make sure that we get payroll done on time. Insperity has helped us to streamline a few things, from payroll and hiring, and evaluating employees. That has been a big lift for us. And then, it provides us a level of protection because we're growing and we’re growing quickly. We rely on them a great deal for managing our employees.

I find it easy to navigate Insperity's website. We wanted to add more expertise to the department without having to hire a whole new team. The reps are very knowledgeable. I'm able to bounce ideas off of them and we have very constructive conversations. Everything seems to be working well. Make sure to inform the team that this external group is there to be helpful. A lot of smaller businesses are used to the person in the office that just knows all the stuff, and then that person no longer has all the details for that stuff. So, related to benefits and any of those that are taken over by the CPEO. The team needs to realize that the phone number doesn't mean we are punning you off, the phone number means I'm giving you to someone that knows this better than I do. Because it's their benefits package. It wasn't one that I created. It's one that they have created and used over and over again.

I've had so many problems I don't even know where to start, so I'll focus on the only thing that really matters to me instead of telling the stories about all the problems I've had. I wanted a completely outsourced HR department. Insperity advertises (even to this day) that it is "A complete HR service that enables you to focus on growth and opportunity." This statement couldn't be further from the truth. I'm spending more time on HR than I've ever spent and I'm not able to grow my company because Insperity is an impediment.

We're a small business. The first thing that was important to us was health care affordability for all employees. We weren't getting competitive market pricing in a big market like New York City. Insperity was able to offer a drastic reduction in what we were paying there. Everyone that I have dealt with has been very good. Reporting tends to be clunky. But it is okay once you know what you're doing. But all things considered, I've used worse. There can be some streamlining and making it a bit easier to save frequently used reports.

We were already using a PEO and valued the ability to control some of our medical expenses, increases, and timekeeping payroll services, as well as the HR functions, trying to go as digital as we could. But we were not happy with the customer service and some of the tools and the interface of the company that we were using. So I reached out to an Insperity contact that had come in the year before to sit down and go through things. From that point forward, we've been an Insperity customer and I've utilized it for a couple of other companies that I've either been owners or a helper on also.

Our company has been clients of Insperity for maybe 10 years. I generally only use Insperity for the payroll administration portion and the rep I deal with is very responsive and helpful. The software is very good. I use it and it does everything I needed to. Overall, Insperity has been very satisfactory.

Insperity had the best health insurance rates. So you can get affordable insurance for your small group and they also handle your payroll and work comp. It was great dealing with their reps. When I submit payroll, I look at everything and submit it. Then it comes back to me for me to log in again and resubmit it to them for approval when I've already submitted it the first time. If it could all be streamlined to where I go in, I process payroll, I hit submit, and it's processed. Then I wouldn't have to go back in and log back in again and I could be finished with it. Also, for any reports or anything that I have to do, I always have to ask them and then they'll save them in my reports. That's not user-friendly at all. Other than that, it has been a positive experience working with them. The employees are happy with the insurance coverage that they have. I do the payroll part and that seems to be pretty smooth, too.

We were doing our payroll all on our own and we needed help. We had someone come in and talk to us about Insperity. We've been using them since 2018 and they've been wonderful. We have our own payroll specialist and we recently got a new one. The change over went well and everything has been fine. I just wish they would give a renewal discount.

I've been an Insperity client since they were still Administaff and I like everything about them. Everybody I've worked with from the get-go has been very knowledgeable. They know what I need, they get what I need, and they handle what I need. I'm a small company and Insperity makes my life with payroll easier. I'm perfectly happy with them.

Insperity seemed like they had a good program. We had a salesperson named Beverly who came in. She met with me and another person. She explained everything Insperity does as far as payroll services, HR services, medical, health insurance, and workers comp. Beverly was really thorough and she followed up on everything. Even after the contract was signed, she would send us notices.

We liked the response of the salesperson early on. They worked really hard to be competitive in quoting us what our costs would be per employee. They worked with us to put together a good plan for our employees. We had a couple other quotes but we felt Insperity was able to handle our needs. I'm very satisfied with the relationship we have with them. It's a good company to work with. It's something I would recommend to a small to growing company because it allows you to kind of behave as if you were a big company. By being a co-employer with Insperity, we're able to offer our employees benefits that typically are only offered by a big company. For a small company, the cost to be able to provide medical benefits is really expensive and a small company usually can't afford that. Usually, medical benefits are all based on volume. The more employees you have, the lower your cost is and the lower the cost, then, in turn for employees. By joining with Insperity or any other PEO, you're able then to have their buying power for medical benefits and life insurance.

We have them for our benefits, payroll, and also recruiting to a point. We've gone through there for some of our positions. The customer support is really great. I can usually get ahold of the team assigned to us quickly, and they respond really fast. If we have anything remotely close to an issue, it gets resolved pretty quickly.

We went with Insperity because of their pricing and packages. We've had a 15-year relationship with them and they've been wonderful. We use anything that they offer including healthcare and 401k retirement. We've used their trading services in the past and have never had anything but a good experience with them. The reps are great. We've got a solid team out of Atlanta. The website is incredibly intuitive too. They've made a lot of improvements over the last five to seven years that it's incredibly user-friendly.

We've used Insperity's payroll solutions. Doing that has taken that responsibility away from us. They have been an easy company to work with.

They provide all the information we need. If we needed additional information, they get it to us quickly. Their service is adequate. It keeps us from hiring an HR person. So it saves us one payroll. They are a good business partner for us.

I do all the new hire and the payroll with Insperity. Everything is at the click of the mouse to take care of. When I have some personnel, whether something changes on someone's information or pay out of time off, they're very responsive. But in terms of recruiting and requesting background screenings, I struggle to find that on the website every time I have to search. Other than that, we have terrific benefits. They make the payroll very simple. It’s easy to use.

I'm very satisfied with Insperity. They do our payroll and provide our insurance. The reps I worked with were fine. Their customer support has been very good.

I worked for a company that was in deep trouble 2009-13... They hired Insperity to do HR after firing our in house HR to save money I suppose.. Today I get an email that I am in a class action suit against Insperity... I knew they were a pretty poor company but this just proves it. I hope I will recoup some money from this company that treated the workers so shadily. This seems like a good company if you are the boss and don't care about your employees.

We use a little bit of everything with Insperity. We use every aspect of HR and we do the certified payroll. I do the certified payroll personally and I'd like a little freedom to move things around. With other software, I can have a couple of names saved in my folders. They have a little more control on my end. We had a lot of trial and error last year. Things weren't working, reports weren't pulling up and information was missing. But so far, things have stayed in place.

Insperity is quick to respond whenever we need something. Their website is really easy to use. Currently, we use everything in their payroll, HR and OSHA programs. We are going to start some of their recruiting solutions too.

Insperity is the best business decision I have made in a long time. I was with a different company before, who continually emails me that they want my business back. But they don't stand a chance in hell of ever getting it back unless Insperity all of a sudden falls apart. Insperity has freed up my time so that we can grow and increase sales, as opposed to concentrating on HR, payroll, and all the different state requirements that we have to keep on top of. After bringing them on, our business grew that first year by 30%. And they are so proactive. When COVID came out, they told us what we can and can't do and how things work. Also, they have training programs that we can take on different things. They have been a wealth of knowledge.

We have been with Insperity for many years. We're a technology industry and to be able to recruit employees, we had to offer good benefits, including 401(k) and health insurance. For a couple of years, we managed all of those on our own but it was too time consuming and too expensive. At the time, Insperity's name was Administaff and they used to run humorous commercials on the radio. We gave them a call and signed up. We report our payroll biweekly and once a year, we go through the annual contract renewal. Occasionally, we may contact them with specific questions, but we're pretty hands off.

We have been a client of Insperity since 2016. I would have given a 5-star rating until recently. On November 3 (after emailing multiple times about our renewal documents), we were informed that we no longer fit the Insperity model and our account would be terminated on 12-31-20. While I understand that business needs change to be given such a short window to find replacement health insurance, payroll, and other HR needs (during a pandemic no less) was absolutely avoidable. While we were eventually offered continued coverage for 2021, the 300% premium increase made this impossible for a small non-profit. The concept that you are a dual-employee is a bit misleading since employees are not lumped into a large benefit pool.

I was at a CEO function and Insperity had a booth. I was with ADP and I wasn't happy with the payroll services that we were getting there. We had done a PEO before, but I wasn't in one currently. I made a decision to go back to that type of relationship. The only thing I find difficult to look for is my employee’s paycheck stubs when they ask me for them. But then I've never had trouble getting ahold of someone at Insperity. Especially during COVID, there were things that I never would have thought to ask. They have saved my business money. I'd love to give them a major shout out. They're doing an amazing job and we refer them every chance we get. I'm really happy.

We have been working with Insperity for a few years and we have a great experience with them so far on every subject! Everything is smooth and they really stepped up during COVID-19 as well. They response rate and handling everything is very fast and they are able to answer and support all our queries.

Quick feedback and strong compliance from the whole team. Given I don't have any HR experience the team at Insperity give me the confidence to move forward without internal HR. Additional training on the reports in Insperity and new features from time to time would be helpful.

Experience over the years has been very satisfying. Bundled services makes for an expensive option of servicing our employees. Staff very knowledgeable. Upfront communications lacked and were not personal, so things fell through the cracks. Benefits administration was excellent. Recruiting services were not a good fit for our organization.

We are happy with the health & dental benefits we receive from Insperity. Really miss our payroll rep Sue. We recently used background services team and that was very good. PPP reports were timely and helpful. We feel that we receive good value for the services we use.

I used Insperity for about a year and they were good. But the more you dig into it, things can be tuned better. Insperity being a big company, it's a blanket order and you get what you get. So customization and price are the reasons why we're moving away from them. There's a lot of groups out there willing to negotiate right now because of the market. We were able to break things out and save ourselves a lot of money going elsewhere.

Insperity had the most robust offering for the cost and it's been good so far. With other services, you may have to leave a message and wait a couple days to hear back from them, but Insperity’s not like that. They're responsive. If they do not answer the phone, they try to get back to you as soon as possible, either with a call or an email. If I ever have an issue with the website, my contacts are more than happy to help out. It helped me find whatever it is I'm looking for. For the most part, it's intuitive, but I'm in there more often than the average employee. Whoever I speak to is helpful. If they don't have an answer, they'll research and get back to me, or they'll find somebody who can. It's a team effort.

We had a meeting with their sales group and they answer yes to everything. I personally asked, "Do you support tuffs in NH?" They said, "Yes all plan are the same." The onboarding process was easy, no time, ya right, after you fill out a mountain of papers. When I did asked them why the change, I got complete silence. If I had known, I would never use this company. There is a lot of suppliers so make sure you don’t get the bait and switch guys.

Insperity does a good job and their reps respond well to us. I recommend them 'cause they're easy to deal with. We get better health care for a better price.

We've been with Insperity for a while and the main decision was made by my employer. We were previously with Harbor America but they simply weren't able to provide us, especially in the health insurance realm, with a package that accommodated our requirements to the full extent. That was the initial reason for switching over to Insperity. They were simply attractive because of what they offered and because of their size.

When I came to my company, they were using a different provider and everything was all over the place. Insurance wasn't part of the service they had. It was just payroll. I came from a company that used Insperity so I knew it was very streamlined. I switched my new company over to them. Our sales rep Chris was the sales rep for my old company. So, when he came to meet us, it was very easy. He was great to talk to and so easy to ask questions about. He knew my old company and their setup and said that they could just mirror that with my new company.

We two offices, one in Texas and one in Colorado. It would be easier to coordinate the different laws in between the two states with Insperity's services. We went with them and they've handled all our questions and concerns. One of those was when I complete a document, send it in and say that an employee has completed the document. Weeks later, I'm asked to repeat that and I just send in the copy that I sent the first time.

Insperity has been wonderful. I'm the president of my company and haven't heard anything come up the grapevine about them not being anything but.

Insperity has a human touch to them. We checked out other PEOs around our area and we just felt like a piece of meat. We met up with our sales rep and discussed benefits. We had many meetings before onboarding and it was a pleasure. It wasn't a hard sell at all. Their website is very intuitive. We've been doing payroll, benefits, and terminations through Insperity and they provide very good customer support. I appreciate that they are quick to react and problem-solve. Working with them has taken a lot off my plate. If you want peace of mind to deal with the nuisances of payroll and benefits, then Insperity is the way to go.

Insperity has been a great experience for me. They helped us manage a very difficult year and they look at you like partners, not customers. That is exactly why I put "Partners" in our name and they view the relationship the same. They are extremely customer friendly and the people there have been great to work with. I highly recommend them.

Insperity does a great job taking care of our payroll and our company insurance. They have always been very responsive whenever we do have questions. Usually I will get a response that day. I have also appreciated the informative webinars during the Covid times.

The Insperity Team is fantastic in all ways - knowledge, customer service, accuracy, etc. Whenever we have any employee-related, or legal compliance questions/issues, we quickly call our team and are handled very professionally. Insperity has proven to be an industry leader in the PEO field.

Insperity is a strong partner in compliance and operations for us, allowing us to stay abreast and compliant when operating nationwide, providing support and infrastructure around essential operating processes like payroll and benefits, and being a resource for so many events and changes in these tumultuous times.

I find my interaction with Insperity staff to be productive, pleasant and professional. They are proactive in their approach and they stay with an issue until it is successfully resolved. Their systems are excellent. Insperity fills the important payroll, compliance and HR roles for our company and they do it well.

Heather and LaToya have been very supportive in all of my interaction with them. Their advice and insight helps to resolve situations quickly and professionally. When I contact them they always make time to respond to my questions and provide detailed responses that provide a good deal of comfort.

We moved our insurance to Insperity over 10 years ago. I consider them an invaluable part of our business. We have the same policies that large firms have and have had very good cost control. Their HR services are superb, and in 10 years we have not had 1 payroll problem. Their follow up is excellent and they really are a business partner. If you want the cheapest, they are not it, if you want the best for a small firm, they are your solution.

Brian & Sharon was superb! Both have 16 and 15 years respectively and explained complicated material in easy-to-understand format and have been responsive and forthright in leading the conversation. We have outlined a clear process and tried & true benchmarking with industry averages to establish a baseline and reconcile as part of our overall compensation and benefits program upgrade.

I have had nothing but miserable experiences with them on multiple occasions - both before I left my company and when I had to deal with them for COBRA. They are late with their communications. Their people don't have answers and try to pass you someone else. The people who do answer the phone are not empowered and cannot go off script. Just a terrible experience every time. Do not use them if you can help it. I've had issues every step of the way - as a manager at a company that was using them and as an employee. I cannot wait to switch to someone else. Have used Paychex, TriNet and others - none are anywhere as bad.

This benefits company is very poor in resolving customer issues. I enrolled in an HSA via their enrollment process only to learn later that they enrolled me in a FSA and HSA. After several communications, written and verbal, I was ignored and the issue has never been resolved. Insperity claims and stated to me that out of the thousands of clients they do business with, I am the single and only client to have had this issue. They refuse to present a reasonable resolution so my funds in the FSA will go unused. why do I feel like I was just held up and robbed? I was wrongly enrolled in an FSA and the funds will go unused. Well maybe Insperity will use them. I will lose all of my funds, THANK YOU INSPERITY. :( DO NOT UTILIZE THIS COMPANY.

Do not do business with this company! They are very unethical! Their fees are not clearly spelled out and ridiculous. It took less than 3 months to realize all of their hidden fees. I promptly fired them and completed the forms they said were needed to discontinue their services. We then had to continue our medical insurance on Cobra because I had not been an "Employer" in the last 90 days. So I was given an estimate as to what it would cost to enroll with COBRA. I was given the estimate and my staff had their insurance thru COBRA.

WageWorks Commuter account had over $700.00. Had to wait 90 days to get refund. Refund was sent to Insperity (not me) and they refuse to forward me the money I earned, not them. They are crooks and need put away for their crimes. They stole over $700.00 from me. They are crooks. Do not buy their services. They will rob you blind.

Insperity may seem attractive at first, they promise a lot of support in the beginning but are actually unable to follow through. Employees have had a difficult time getting answers to benefit related questions and FSA related questions. Insperity is unable to actually support your benefits needs. I would highly recommend an alternative benefits provider, especially if you want your employees to have a good experience and not waste time on the phone trying to work with Insperity.

I worked as an accountant for a small business for many years. They contracted with Insperity last year, and it was a big part of my decision to change jobs recently. I will never again work with Insperity. They promised the world, but they did not deliver on anything except cost savings for the employer. They squeeze and shortchange employees and ex-employees for the benefit of the company's bottom line, and their own.

Insperity is the HR/Benefits company for my spouse's employer. I’ve had to call them numerous times over issues with UHC. They have an exclusive several year deal with UHC so they just bring victims/companies in. Insperity is absolutely ZERO helpful to the members. Zero. They will “call” UHC but can not get anything accomplished because they apparently have no leverage. My opinion is that they get paid by UHC to bring in victims/companies AND get paid by companies to manage benefits... getting paid by both sides and not helping any members. They are a joke. Run. Run. Run.

I have been trying to enroll with a mental health counselor since August 2018. All Insperity does is say, "Go check search our providers and call these numbers." I even let them know that this is useless and no one even calls me back let alone answers the phones. This is after dozens of calls over several weeks. So they sent me to a special department (?) that works with mental health issues and can help me find a counselor. Come to find they give you 3 discounted phone chats with a nurse and then they sent me more phone numbers to call. I pay over $1000 a year to have access to a medical phone book and 300 emails a month to buy movie tickets or restaurant vouchers. THIS IS HEALTHCARE IN 2019. INSPERITY IS A SCAM. DO NOT USE.

I was employed by a company who used Insperity. After I left my position on 1/23, according to Texas SB 51 — my group insurance plan should of been terminated on 1/31 (the end of the month I left). Insperity instead terminated it on 1/23. I called to ask why my plan was terminated and cited TX SB 51, which they admitted they knew of. They told me to contact UnitedHealth Care. I did - and UHC directed me back to Insperity explaining “they are the one who enters the termination date for the policy for you.”

The stupid idiots screwed up payroll THE WEEK OF THANKSGIVING! They had one job! Can't even do that right, screwed thousands of people on Thanksgiving. Their website and app are horrible and extremely difficult to use.

They have NO desire to help employees of their direct clients. Their vested interested is with their direct clients only! I reached out to Insperity regarding a conflict at work with my direct supervisor. I provided the details & witnesses of the event to Insperity. My direct supervisor who is in Human Resources was violating my confidentially by reprimanding me in front of other employees. She began to discuss my work performance and threatened me by saying this is a verbal warning. I reached out to Insperity & the HR rep said that my supervisor's behavior was not inappropriate or out of line! She said it was OK for her to discuss my performance issues in an open environment & in front of other employees. She did not see my supervisor's actions as inappropriate or harsh! She also said my Supervisor was suffering from a cold which, made her voice rasp & that may have been misconstrued as an angry tone.

Had my health insurance and payroll from them. They had me paying 553.00 every two weeks for health insurance. But took 700 plus dollars two pay periods in a roll. Then when I dropped the insurance in Jan 2018 still charged me 553. O.o On my last paycheck and could not use insurance and of course the lie become you owed for insurance in Jan to Feb 1st. You keep it and God bless you.

This is hands down the most incompetent HR/benefits company I've ever dealt with. Their reps will misinform you and end up costing you a fortune because of their own incompetence. Trust me, you do NOT want to work with these people. They've lied straight to my face on several occasions. They're a disgrace to honest business and I hope they are forced to close their doors.

This is the worst of the HR service companies I have ever worked with, and I've worked with some of the big ones (ADP and Paychex). Their service-level and delivery are atrocious. When selling their services, they suggest that they will make your life easier from an HR perspective. In my experience, they don't. Quite the contrary - they make it harder. Everything little thing requires that you fill in a form to the extent that all you're doing is filling in forms or completing documents for them so that they can "manage" your HR processes. Frankly, it's easier and less time consuming for me or an HR staff member to just do it ourselves.

This product allows me to complete all necessary tasks completely and with ease. I've never had an issue with it. Overall, very satisfied with this product. The product allows me to complete the needed tasks with minimal time spent on it. The steps are all streamlined very well. Very happy with its ease of use. Most of the product was fairly intuitive, and the training material was helpful, though it could have been a bit more thorough. For the price paid for this product, the value is quite good. Streamlined processes, good support services, and great customer service were all great selling points.

The variety is great. Get to choose many different things from and having the right one is what any person would want. It is very easy to use peo services and it's something that any workplace would want to have in it because it's so easy to use and it is awesome. Training is easy and it takes a little bit of time but when you do your job right it can't be that hard. Any normal person can do it so give it a try. The value of everything on there is pretty good. I would recommend it to any person who wanted it that badly and I bet they would love it.

Received my info easily and reliability was great. Especially around tax time it was simple that a child could use it. I remember the days of paper W2s and pay stubs and I'm a messy person they get lost or spills on them so having virtual access a password away is amazing. I tend to forget passwords a lot and it was very simple to reset them. It was very easily learned when I first had to use it. I cannot imagine not having it now. It only took one time to be able to learn how to use it. Basically like having a personal HR consultant. I'd have to say incredible value. As an employee it was free to use and the paper that gets saved is both cost efficient and amazing for the environment instead of printed out pay stubs and W2s.

There are a lot of different options with this company. Honestly all of them are great and it's hard to choose. I think everyone will love this company. PEO is very easy to use and they also have great customer service. If you are having any trouble you can just contact them and they are very helpful. The training options are very good. They have a lot of different great options. I would suggest using more than one. They are very helpful and useful. The value is so great. The rates are great. Everything about this company is great. They have great prices and great services. They are very helpful and really care about the customer and the customer's experience.

All the tools I need to effectively manage my small business accounting needs. Payroll management and account reporting are especially useful and easy to use. The interface is intuitive and easy to navigate. Available help and customer service are easily accessible and very friendly. This product was as simple to use for me as for a previous employer managing a much larger company. The availability of classes offered is sufficient to supplement the available user help options. I was able to access onsite training, online self-paced learning, and user forums that more than met all of my needs. The purchase and licensing costs were sufficiently recouped in a reasonable time frame. I did have to make more of an outlay on training than I would have liked, but this was offset by the value.