Insperity Reviews

We use a little bit of everything with Insperity. We use every aspect of HR and we do the certified payroll. I do the certified payroll personally and I'd like a little freedom to move things around. With other software, I can have a couple of names saved in my folders. They have a little more control on my end. We had a lot of trial and error last year. Things weren't working, reports weren't pulling up and information was missing. But so far, things have stayed in place.

Insperity is quick to respond whenever we need something. Their website is really easy to use. Currently, we use everything in their payroll, HR and OSHA programs. We are going to start some of their recruiting solutions too.

Insperity is the best business decision I have made in a long time. I was with a different company before, who continually emails me that they want my business back. But they don't stand a chance in hell of ever getting it back unless Insperity all of a sudden falls apart. Insperity has freed up my time so that we can grow and increase sales, as opposed to concentrating on HR, payroll, and all the different state requirements that we have to keep on top of. After bringing them on, our business grew that first year by 30%. And they are so proactive. When COVID came out, they told us what we can and can't do and how things work. Also, they have training programs that we can take on different things. They have been a wealth of knowledge.

We have been with Insperity for many years. We're a technology industry and to be able to recruit employees, we had to offer good benefits, including 401(k) and health insurance. For a couple of years, we managed all of those on our own but it was too time consuming and too expensive. At the time, Insperity's name was Administaff and they used to run humorous commercials on the radio. We gave them a call and signed up. We report our payroll biweekly and once a year, we go through the annual contract renewal. Occasionally, we may contact them with specific questions, but we're pretty hands off.

We have been a client of Insperity since 2016. I would have given a 5-star rating until recently. On November 3 (after emailing multiple times about our renewal documents), we were informed that we no longer fit the Insperity model and our account would be terminated on 12-31-20. While I understand that business needs change to be given such a short window to find replacement health insurance, payroll, and other HR needs (during a pandemic no less) was absolutely avoidable. While we were eventually offered continued coverage for 2021, the 300% premium increase made this impossible for a small non-profit. The concept that you are a dual-employee is a bit misleading since employees are not lumped into a large benefit pool.

I was at a CEO function and Insperity had a booth. I was with ADP and I wasn't happy with the payroll services that we were getting there. We had done a PEO before, but I wasn't in one currently. I made a decision to go back to that type of relationship. The only thing I find difficult to look for is my employee’s paycheck stubs when they ask me for them. But then I've never had trouble getting ahold of someone at Insperity. Especially during COVID, there were things that I never would have thought to ask. They have saved my business money. I'd love to give them a major shout out. They're doing an amazing job and we refer them every chance we get. I'm really happy.

We have been working with Insperity for a few years and we have a great experience with them so far on every subject! Everything is smooth and they really stepped up during COVID-19 as well. They response rate and handling everything is very fast and they are able to answer and support all our queries.

Quick feedback and strong compliance from the whole team. Given I don't have any HR experience the team at Insperity give me the confidence to move forward without internal HR. Additional training on the reports in Insperity and new features from time to time would be helpful.

Experience over the years has been very satisfying. Bundled services makes for an expensive option of servicing our employees. Staff very knowledgeable. Upfront communications lacked and were not personal, so things fell through the cracks. Benefits administration was excellent. Recruiting services were not a good fit for our organization.

We are happy with the health & dental benefits we receive from Insperity. Really miss our payroll rep Sue. We recently used background services team and that was very good. PPP reports were timely and helpful. We feel that we receive good value for the services we use.

I used Insperity for about a year and they were good. But the more you dig into it, things can be tuned better. Insperity being a big company, it's a blanket order and you get what you get. So customization and price are the reasons why we're moving away from them. There's a lot of groups out there willing to negotiate right now because of the market. We were able to break things out and save ourselves a lot of money going elsewhere.

Insperity had the most robust offering for the cost and it's been good so far. With other services, you may have to leave a message and wait a couple days to hear back from them, but Insperity’s not like that. They're responsive. If they do not answer the phone, they try to get back to you as soon as possible, either with a call or an email. If I ever have an issue with the website, my contacts are more than happy to help out. It helped me find whatever it is I'm looking for. For the most part, it's intuitive, but I'm in there more often than the average employee. Whoever I speak to is helpful. If they don't have an answer, they'll research and get back to me, or they'll find somebody who can. It's a team effort.

We had a meeting with their sales group and they answer yes to everything. I personally asked, "Do you support tuffs in NH?" They said, "Yes all plan are the same." The onboarding process was easy, no time, ya right, after you fill out a mountain of papers. When I did asked them why the change, I got complete silence. If I had known, I would never use this company. There is a lot of suppliers so make sure you don’t get the bait and switch guys.

Insperity does a good job and their reps respond well to us. I recommend them 'cause they're easy to deal with. We get better health care for a better price.

We've been with Insperity for a while and the main decision was made by my employer. We were previously with Harbor America but they simply weren't able to provide us, especially in the health insurance realm, with a package that accommodated our requirements to the full extent. That was the initial reason for switching over to Insperity. They were simply attractive because of what they offered and because of their size.

When I came to my company, they were using a different provider and everything was all over the place. Insurance wasn't part of the service they had. It was just payroll. I came from a company that used Insperity so I knew it was very streamlined. I switched my new company over to them. Our sales rep Chris was the sales rep for my old company. So, when he came to meet us, it was very easy. He was great to talk to and so easy to ask questions about. He knew my old company and their setup and said that they could just mirror that with my new company.

We two offices, one in Texas and one in Colorado. It would be easier to coordinate the different laws in between the two states with Insperity's services. We went with them and they've handled all our questions and concerns. One of those was when I complete a document, send it in and say that an employee has completed the document. Weeks later, I'm asked to repeat that and I just send in the copy that I sent the first time.

Insperity has been wonderful. I'm the president of my company and haven't heard anything come up the grapevine about them not being anything but.

Insperity has a human touch to them. We checked out other PEOs around our area and we just felt like a piece of meat. We met up with our sales rep and discussed benefits. We had many meetings before onboarding and it was a pleasure. It wasn't a hard sell at all. Their website is very intuitive. We've been doing payroll, benefits, and terminations through Insperity and they provide very good customer support. I appreciate that they are quick to react and problem-solve. Working with them has taken a lot off my plate. If you want peace of mind to deal with the nuisances of payroll and benefits, then Insperity is the way to go.

Insperity has been a great experience for me. They helped us manage a very difficult year and they look at you like partners, not customers. That is exactly why I put "Partners" in our name and they view the relationship the same. They are extremely customer friendly and the people there have been great to work with. I highly recommend them.

Insperity does a great job taking care of our payroll and our company insurance. They have always been very responsive whenever we do have questions. Usually I will get a response that day. I have also appreciated the informative webinars during the Covid times.

The Insperity Team is fantastic in all ways - knowledge, customer service, accuracy, etc. Whenever we have any employee-related, or legal compliance questions/issues, we quickly call our team and are handled very professionally. Insperity has proven to be an industry leader in the PEO field.

Insperity is a strong partner in compliance and operations for us, allowing us to stay abreast and compliant when operating nationwide, providing support and infrastructure around essential operating processes like payroll and benefits, and being a resource for so many events and changes in these tumultuous times.

I find my interaction with Insperity staff to be productive, pleasant and professional. They are proactive in their approach and they stay with an issue until it is successfully resolved. Their systems are excellent. Insperity fills the important payroll, compliance and HR roles for our company and they do it well.

Heather and LaToya have been very supportive in all of my interaction with them. Their advice and insight helps to resolve situations quickly and professionally. When I contact them they always make time to respond to my questions and provide detailed responses that provide a good deal of comfort.

We moved our insurance to Insperity over 10 years ago. I consider them an invaluable part of our business. We have the same policies that large firms have and have had very good cost control. Their HR services are superb, and in 10 years we have not had 1 payroll problem. Their follow up is excellent and they really are a business partner. If you want the cheapest, they are not it, if you want the best for a small firm, they are your solution.

Brian & Sharon was superb! Both have 16 and 15 years respectively and explained complicated material in easy-to-understand format and have been responsive and forthright in leading the conversation. We have outlined a clear process and tried & true benchmarking with industry averages to establish a baseline and reconcile as part of our overall compensation and benefits program upgrade.

I have had nothing but miserable experiences with them on multiple occasions - both before I left my company and when I had to deal with them for COBRA. They are late with their communications. Their people don't have answers and try to pass you someone else. The people who do answer the phone are not empowered and cannot go off script. Just a terrible experience every time. Do not use them if you can help it. I've had issues every step of the way - as a manager at a company that was using them and as an employee. I cannot wait to switch to someone else. Have used Paychex, TriNet and others - none are anywhere as bad.

This benefits company is very poor in resolving customer issues. I enrolled in an HSA via their enrollment process only to learn later that they enrolled me in a FSA and HSA. After several communications, written and verbal, I was ignored and the issue has never been resolved. Insperity claims and stated to me that out of the thousands of clients they do business with, I am the single and only client to have had this issue. They refuse to present a reasonable resolution so my funds in the FSA will go unused. why do I feel like I was just held up and robbed? I was wrongly enrolled in an FSA and the funds will go unused. Well maybe Insperity will use them. I will lose all of my funds, THANK YOU INSPERITY. :( DO NOT UTILIZE THIS COMPANY.

Do not do business with this company! They are very unethical! Their fees are not clearly spelled out and ridiculous. It took less than 3 months to realize all of their hidden fees. I promptly fired them and completed the forms they said were needed to discontinue their services. We then had to continue our medical insurance on Cobra because I had not been an "Employer" in the last 90 days. So I was given an estimate as to what it would cost to enroll with COBRA. I was given the estimate and my staff had their insurance thru COBRA.

WageWorks Commuter account had over $700.00. Had to wait 90 days to get refund. Refund was sent to Insperity (not me) and they refuse to forward me the money I earned, not them. They are crooks and need put away for their crimes. They stole over $700.00 from me. They are crooks. Do not buy their services. They will rob you blind.

Insperity may seem attractive at first, they promise a lot of support in the beginning but are actually unable to follow through. Employees have had a difficult time getting answers to benefit related questions and FSA related questions. Insperity is unable to actually support your benefits needs. I would highly recommend an alternative benefits provider, especially if you want your employees to have a good experience and not waste time on the phone trying to work with Insperity.

I worked as an accountant for a small business for many years. They contracted with Insperity last year, and it was a big part of my decision to change jobs recently. I will never again work with Insperity. They promised the world, but they did not deliver on anything except cost savings for the employer. They squeeze and shortchange employees and ex-employees for the benefit of the company's bottom line, and their own.

Insperity is the HR/Benefits company for my spouse's employer. I’ve had to call them numerous times over issues with UHC. They have an exclusive several year deal with UHC so they just bring victims/companies in. Insperity is absolutely ZERO helpful to the members. Zero. They will “call” UHC but can not get anything accomplished because they apparently have no leverage. My opinion is that they get paid by UHC to bring in victims/companies AND get paid by companies to manage benefits... getting paid by both sides and not helping any members. They are a joke. Run. Run. Run.

I have been trying to enroll with a mental health counselor since August 2018. All Insperity does is say, "Go check search our providers and call these numbers." I even let them know that this is useless and no one even calls me back let alone answers the phones. This is after dozens of calls over several weeks. So they sent me to a special department (?) that works with mental health issues and can help me find a counselor. Come to find they give you 3 discounted phone chats with a nurse and then they sent me more phone numbers to call. I pay over $1000 a year to have access to a medical phone book and 300 emails a month to buy movie tickets or restaurant vouchers. THIS IS HEALTHCARE IN 2019. INSPERITY IS A SCAM. DO NOT USE.

I was employed by a company who used Insperity. After I left my position on 1/23, according to Texas SB 51 — my group insurance plan should of been terminated on 1/31 (the end of the month I left). Insperity instead terminated it on 1/23. I called to ask why my plan was terminated and cited TX SB 51, which they admitted they knew of. They told me to contact UnitedHealth Care. I did - and UHC directed me back to Insperity explaining “they are the one who enters the termination date for the policy for you.”

The stupid idiots screwed up payroll THE WEEK OF THANKSGIVING! They had one job! Can't even do that right, screwed thousands of people on Thanksgiving. Their website and app are horrible and extremely difficult to use.

They have NO desire to help employees of their direct clients. Their vested interested is with their direct clients only! I reached out to Insperity regarding a conflict at work with my direct supervisor. I provided the details & witnesses of the event to Insperity. My direct supervisor who is in Human Resources was violating my confidentially by reprimanding me in front of other employees. She began to discuss my work performance and threatened me by saying this is a verbal warning. I reached out to Insperity & the HR rep said that my supervisor's behavior was not inappropriate or out of line! She said it was OK for her to discuss my performance issues in an open environment & in front of other employees. She did not see my supervisor's actions as inappropriate or harsh! She also said my Supervisor was suffering from a cold which, made her voice rasp & that may have been misconstrued as an angry tone.

Had my health insurance and payroll from them. They had me paying 553.00 every two weeks for health insurance. But took 700 plus dollars two pay periods in a roll. Then when I dropped the insurance in Jan 2018 still charged me 553. O.o On my last paycheck and could not use insurance and of course the lie become you owed for insurance in Jan to Feb 1st. You keep it and God bless you.

This is hands down the most incompetent HR/benefits company I've ever dealt with. Their reps will misinform you and end up costing you a fortune because of their own incompetence. Trust me, you do NOT want to work with these people. They've lied straight to my face on several occasions. They're a disgrace to honest business and I hope they are forced to close their doors.

This is the worst of the HR service companies I have ever worked with, and I've worked with some of the big ones (ADP and Paychex). Their service-level and delivery are atrocious. When selling their services, they suggest that they will make your life easier from an HR perspective. In my experience, they don't. Quite the contrary - they make it harder. Everything little thing requires that you fill in a form to the extent that all you're doing is filling in forms or completing documents for them so that they can "manage" your HR processes. Frankly, it's easier and less time consuming for me or an HR staff member to just do it ourselves.

This product allows me to complete all necessary tasks completely and with ease. I've never had an issue with it. Overall, very satisfied with this product. The product allows me to complete the needed tasks with minimal time spent on it. The steps are all streamlined very well. Very happy with its ease of use. Most of the product was fairly intuitive, and the training material was helpful, though it could have been a bit more thorough. For the price paid for this product, the value is quite good. Streamlined processes, good support services, and great customer service were all great selling points.

The variety is great. Get to choose many different things from and having the right one is what any person would want. It is very easy to use peo services and it's something that any workplace would want to have in it because it's so easy to use and it is awesome. Training is easy and it takes a little bit of time but when you do your job right it can't be that hard. Any normal person can do it so give it a try. The value of everything on there is pretty good. I would recommend it to any person who wanted it that badly and I bet they would love it.

Received my info easily and reliability was great. Especially around tax time it was simple that a child could use it. I remember the days of paper W2s and pay stubs and I'm a messy person they get lost or spills on them so having virtual access a password away is amazing. I tend to forget passwords a lot and it was very simple to reset them. It was very easily learned when I first had to use it. I cannot imagine not having it now. It only took one time to be able to learn how to use it. Basically like having a personal HR consultant. I'd have to say incredible value. As an employee it was free to use and the paper that gets saved is both cost efficient and amazing for the environment instead of printed out pay stubs and W2s.

There are a lot of different options with this company. Honestly all of them are great and it's hard to choose. I think everyone will love this company. PEO is very easy to use and they also have great customer service. If you are having any trouble you can just contact them and they are very helpful. The training options are very good. They have a lot of different great options. I would suggest using more than one. They are very helpful and useful. The value is so great. The rates are great. Everything about this company is great. They have great prices and great services. They are very helpful and really care about the customer and the customer's experience.

All the tools I need to effectively manage my small business accounting needs. Payroll management and account reporting are especially useful and easy to use. The interface is intuitive and easy to navigate. Available help and customer service are easily accessible and very friendly. This product was as simple to use for me as for a previous employer managing a much larger company. The availability of classes offered is sufficient to supplement the available user help options. I was able to access onsite training, online self-paced learning, and user forums that more than met all of my needs. The purchase and licensing costs were sufficiently recouped in a reasonable time frame. I did have to make more of an outlay on training than I would have liked, but this was offset by the value.