Insperity Reviews

It took us a little bit to get on board with Insperity. We had a few hurdles getting everything integrated and figuring out how everything worked, but that only was a couple of months. We've been with them for more than a year now and it does everything we want it to do. It consolidates all of our benefits and all of our HR into one platform with payroll. Before, I would make a payment to the medical, dental, and 401(k) and do those individually on each payroll. Now, it's all looped in. It has made my job a lot easier and also saved us from needing to hire another employee, which justified the cost because it's a lot more expensive than the part and parcel way we were doing it before. There are a couple of small things that they can't do. Like we can't process our direct reimbursables through payroll. It is kind of irritating to have to give people checks, but it's very minor things like that compared to the overall product.

We're a team of five that is using the payroll through them. They've got the online stuff that's available to us on there. They're very easy to use, even as a small business. We've had no problems getting ahold of our representatives that we have to contact.

We've been using Insperity since February of 2019 and we use their payroll service. We also use their background check service and their recruiting services to help us hire. They've been very good about customer service. We have a payroll representative. When we were doing background checks, we work with another person. But everyone has been very responsive in getting back to us. Insperity made it a little bit easier to track things like paid time off. People are able to look up their own things fairly easily. So that's good. They can also call themselves when they have a question.

We have an external Aflac plan and there are pre-tax and post-tax deductions for Aflac plans. When we moved over to Insperity, they said that they could not do the pre-tax deductions for us so that caused our employees to have to pay a little bit more because those are pre-tax deductions and they're not able to take the tax advantage on those. Also, some of the reporting is a little bit different in terms of being able to pull reports once employees are terminated. Trying to gather some information for terminated employees is a little bit more difficult. But in general, the platform is much easier to use. The customer service, by far, is continuing to be a selling point with me. It has made certain aspects of my job a little bit easier. I ask the staff a question and I get immediate responses. If they don't know, they get me in contact with the right person. So, the customer service has been phenomenal by far.

The sales process with Insperity was very good. Reggie, the rep, did a great job. I was impressed with his professionalism, speed, understanding what I was looking for and not overselling. The customer support with Insperity was above average. They continue to be extremely responsive so that's a plus. The only thing that I would appreciate is if I could have more options on the benefit provider, mainly medical. They have a number of different levels on medical and that's fine. However, I'd like additional options beyond UnitedHealthcare.

You are told a fairytale story, shown amazing slides and presentation and when you actually sign on the dotted line, it all goes downhill from there. Nothing that was told to you, showed to you even works out or true. They don't care about your frustrations or even help you to resolve the issues. How they got rated the top 5 is beyond me. We are paying them but yet, I am pulling all the work - so where and when does the PEO comes in? They are supposed to be your external HR representative and again, I'm doing all the heavy lifting?? Honest review is you are better going with Trinet or Paychex for these services. I would never recommend Insperity and anyone who is giving them the high marks, then you must be the lucky ones getting what you need for your business from them.

We've been with Insperity for a long time and it has been a very good experience. The payroll is very easy to deal with and it has all been very good. Anytime I've had a question I reached out, it's been answered and responded to in a very timely manner. I own a painting company so I can't offer a lot of benefits to painters and try to stay competitive. But for myself, my wife and my estimator, health insurance is the main thing that has kept us on here lately. Some of my employees use the 401(k).

Signing up with Insperity was painless. I use them for benefits, payroll and contracting, and the service works well. Working with them made life a lot easier.

The reps at Insperity do a very good job. I love the service. It's very easy to use and I would highly recommend it.

The customer and IT support with Insperity is good. Everybody's got questions and wants their answers immediately but it is to be expected that at the end of the year and the beginning of the new year, it takes a little bit of time. It seems a little slow about that time but it's not anything that I would say that I don't like Insperity because of that. By working with Insperity, it’s easy to process the payroll. So everybody is happy because they get paid on time.

We've always had very excellent people from Insperity. The HR reps are very helpful if we have questions or issues and the payroll person is excellent.

Insperity has provided us with what we need and it's been good. We've been with them for 11 years now.

Insperity is a huge help and makes things much easier. We use pretty much all their services and the ongoing customer and IT support are great. It's a great solution if you need it for your company.

Insperity offers United Healthcare and a lot of the others do not. Insperity was also very open about their fees. They gave us a spreadsheet that showed every single little detail. A lot of the other ones weren't as forthcoming with that. Insperity's system is very straightforward. Anytime that there's an issue, they're constantly updating it so that you can find stuff and it's easier to use. Probably why we have not changed is because they're so good at customer service.

The employment counselors and the people setting up and getting everything legitimate for legal purposes were good. If you don’t know what you have to do to comply and to make sure that you're in compliance with federal regulations and the OSHA, it's very complicated. But Insperity knew all about it. When I needed to talk with the customer support, I could reach them. There was no problem although every once in a while, I have trouble getting online and sometimes trying to reach the tech people. Still, Insperity is a very good payroll service and they handle all employment issues and other things related to it. It's like a turnkey service which is very nice.

Insperity came and talked to us, We looked at their system and it was great. It takes me no time to do payroll. Our people have the Insperity app on their phones and they clock in and out that way. Then they're able to go to the full website and see all their punches. They have to approve them every other Monday and if there's something missing or they got to request PTO, that goes to their supervisors and the supervisors approve it. Then, I can do payroll, which is a couple of buttons and it's done.

We were a customer of Insperity for over 20 years but we are no longer clients of theirs because our business has become so small that it's no longer necessary for us to need all of those services. We are now down to two employees. But the whole time that we were with them was a very good experience. They did everything that we needed them to do, got us out of some situations with HR very gracefully and not very expensively.

The customer service is very prompt and the response time is within 24 hours for anybody getting back to us. Insperity’s website is user-friendly although trying to get reporting seems tedious. But they checked off all the boxes when they designed this website and what they're doing. Plus, their prices are competitive with whatever else is out there.

We've been using Insperity for 10 years but it's probably longer than that, and they're terrific. We have absolutely no complaints about them. Using them gives us time to focus on other things. We're not having to deal with the day to day on employee's benefits, direct deposits and other things, which I appreciate. It's been a pleasure. Somebody had to leave for a little bit of an absence and they introduced a new person, and the person has fit in wonderfully. So, it's great.

As an employee who has had Insperity inflicted upon him, I can say Insperity's service ranges from terrible to non-existent. To be specific, their "web services" are a confusing morass, have zero flow between activities, and no functioning search tools. Even worse, if you can't find what you're looking for, you can always call their endless telephone queue and remain on hold for eternity. If you care at all about your employees, don't do this to them. 1 star because CA won't allow me to rate them 5 dumpster fires.

The service is great because it makes doing payroll very easily. Our payroll specialist at Insperity, June, is excellent. If there are any nuances to payroll like people that are terminated or hired in the middle of a payroll period, it's always very easy. I can also pull all kinds of reports. We use PerformSmart and we like that for our performance reviews. As far as keeping us updated with legal things that impact human resources like the Affordable Care Act paperwork and all the stuff with covid, it's been a great resource.

I used Insperity at a different company before, and I was familiar with the product. We got payroll, medical, dental, and vision through them, and the customer support was amazing. Working with them was seamless, and I never had any issues with processing payroll or benefits. They did a good job. I’m no longer with Insperity though. I got a better rate from a different provider.

There's a lot of information on the site so sometimes I have to search for things I don't use all the time. If it's something that I use all the time, completely user-friendly. The people, whether it's the HR specialist, the training specialist, our client liaison or the customer service specialist, are all fabulous. They go above and beyond every time. I'm very pleased to be working with them.

Our services with Insperity are payroll and benefits. We started with them in 2015 when it was just my husband, myself, and a programmer. We needed to get benefits, and we wanted to be with either United Healthcare or Blue Cross Blue Shield. When we joined, it was more for the healthcare than the payroll benefits. We had such a small workforce and that was a no-brainer for doing payroll. However, one of the things that I really appreciate is the reporting. They stay honest and say, “This needs to happen, and that needs to happen,” and that's keeping us out of trouble.

We've been with Insperity for the last 13 years, and we use the HR and TimeStar services. We process our payroll through them, and they also do our insurance and our 401(k). Everybody's always friendly there. We love our HR, Debbie. She's always there for us and any questions we have, we can reach out to her at any time. She always gets back with us and gives us an answer no matter what she has to go through to get it if she doesn't know it.

We have healthcare and disability benefits, and we set up a 401(k) as well. Insperity's cost compared to the market, when we can look at them side by side, was good. We're a really small company. When we started with them, we were two FTEs, and we're now one. I'm not going to be able to stay on-board unless we end up growing again, but no complaints about anything. Their customer service has been remarkable. They're always accessible, ready to listen and take action whenever I reach out with anything I need.

We've been with Insperity for three years, and we're happy with their services. They have provided everything that we need so far. We do payroll a lot and the onboarding services, and it's made things a lot easier. Definitely for accounting because they no longer have to deal with payroll, which has cleared up a lot of time to do other things that we need done. Customer support is good too. You can chat, call in, or email. Since I'm an admin on the account, I have direct access to our account managers.

Insperity is our HR and that's how we clock in. PTO and direct deposit are done through Insperity too. Their website is very simple to use and I like it. Customer service has also been pretty nice. This is our second year with Insperity and everything is a lot smoother so it's effective.

I was very happy with Insperity. They weren't the cheapest, but I liked them the best. We used Insperity for the full service PEO plus background tax. We ended up moving our insurance through them as well. Kimberly was the HR specialist that I worked with. She was outstanding. I would call her. She’d call me back right away. She was quick to help with any situation. Hannah was my payroll rep. She was also excellent, super helpful and a lovely woman. I really enjoyed working with her.

They used to be able to get back to me within minutes before. But now, with the situation as it is, it takes them a day or so to get back to me. Other than that, they're very easy to work with. A couple of times, we've tried to see what their competitors have to offer because Insperity is a premium vendor compared to others. But because their customer service is very good, when you compare apples to apples, everybody's kind of tempted to go towards Insperity. They are a more expensive company to work with, but they're very good at what they do.

We had two employees that retired this past year so I had to ask Insperity what to do. I asked them to take me through the link and the process. They responded immediately and it was very easy to do. As far as navigating the site, it's okay for me and I am technically challenged sometimes. It's not the easiest, but you can find your way through it. But if you can't, you can make a phone call, and you'll get the answer. We are a nonprofit organization and over the years, we have gained an awesome partnership with Insperity. For some of our events, they'll volunteer. We have a huge Christmas program here in Houston for 5,000 special needs children, and they are very much a big part of that for us. So the trade-off has been really good.

Insperity makes things easier and simpler for my boss. So he doesn't have to go through different companies for anything. It made our business more seamless. We use Insperity for payroll. Also, we put together our company employee handbook with Insperity. They assisted us with that. They handled our health insurance for us. If we have any questions about it, we can always call the 800 number that they have. They assist us with that. We also have them for onboarding, as far as verifying the people’s information. We do background check and our benefits, like 401(k) plan, with Insperity.

We use the benefits and payroll, HR consulting, and background screening services. Their support is consistently good. They're a good resource for us. They're focused on service and they have a good all-around offering that they can cover all areas that are needed.

I love Insperity. It makes it a lot easier to deal with those things that we don't have anybody in-house professionally dealing with them. I deal with everything in the company. It's very small. And I love having Insperity support behind me if there's an HR issue or a payroll issue. The team that I work with is fabulous. I deal with payroll all the time and they are on top of things.

We have payroll, retirement, and insurance with Insperity. We had someone come in in November who gave us an overview of everything that was going on so that the new people could sign up for anything and so far, I'm happy with everything. I've never had a problem with their service and if I ever have a question, it’s answered online. We do everything by email or online, so their service is very simple to use and it's very beneficial to the employees.

Everything's been taken care of properly and in a timely manner. We're able to reach out to our contacts with confidence so we can get answers back. With Insperity, we're doing the background screenings prior to employment and also the onboarding process. The resources have been sent over so we're able to onboard properly. For the HR legal side, we have the contact for those questions as we need it. 401k is available to us and the online portal, which is great. We utilize the training portal as well.

We needed somebody to handle all the aspects of our HR for us as we don't have an HR department. We started using Insperity in 2015 and they do a good job. Their website works pretty well even though sometimes I have a hard time getting in. But that's probably a user problem. Insperity is very responsive. Anytime I asked them to come and do a presentation, there were no problems. They're also always on top of things. If I had to have one complaint, it would be that they're expensive. You can't figure out how they do their billing and how they do their options because they're self-insured. It's hard to figure out if you’re getting a decent deal or not. Other than that, I've recommended Insperity to several people. If you're looking for that type of service, they're top-notch.

Insperity has the full package our company was looking for and has been good thus far. I like the benefits and payroll services. I looked at the application side of it last year at some point and I gave some feedback on it. I set up the application through them and tested it. I sent it out to me and ran through it like I was somebody applying to the business. It looked like I was applying to Insperity. There was very little naming about Fawley Music. I haven't looked at it since so I don't know if they've changed it.

Everything's good with Insperity. They provide the job that we hired them to do.

Two years ago now, I can't remember, we were expanding our business and me and my partner needed help with the human resources aspect of things because I realized I couldn't do it all on my own. I was afraid I was gonna mess up. So, we reached out to Insperity. We had about three meetings with them before we finally agreed, but each time, they were very transparent about what they can do for us. So, we liked them. We signed up with them and they've been pretty stellar ever since. I'm usually in contact with them maybe three times a week, and they're always responsive to my questions and helping me out and making sure that all my stuff is right. We have clinics across multiple states, so we're not just dealing with one state. They helped me with all of them.

We liked Insperity's benefits package. We utilize the health benefits, 401k, and payroll services. They have really great customer support and I get a response very quickly from them. The only thing is their service fees are a little high. Other than that, Insperity makes my life so much easier. It's great for small businesses that are looking to offer their employees a competitive benefits package or for small businesses that can't necessarily afford to hire multiple office personnel to handle things like HR and payroll separately. Insperity allows another company to do the work and give some kind of peace of mind. They handle all the tax implications of things and they have a lot of benefits to the employees themselves.

Insperity had been running for about nine months when I came in the door. I came into a situation where the individual who was the primary liaison with Insperity was gone. Most of the processes and procedures were being picked up by others who didn't really know how to interact with Insperity. That was tough. I finally got ahold of some people that I can work with. Allison, who's on the Eastern Business Team 3, has been great. But she's out on maternity leave right now. My primary payroll person, Will, has been great too and he does everything he can to help. I'm really pleased with that.

Insperity keeps us legal and makes paychecks easy to process. We have people working in multiple states and it's hard to keep all the laws straight. Then we have a really good team with Nicole and we’d like to retain her. She always calls right back and she's amazing.

I use Insperity's payroll and benefits. It makes my job easier in paying the payroll. The ongoing customer support has been very helpful too.

We utilize Insperity's payroll processing. They're basically our PEO and we get our benefits through them. They're pretty much user-friendly. If we have questions in a certain area, they have a specialist team assigned to that and they're highly trained in their areas of assignment. There's only a small area that could use improvement on the onboarding of new employees, where it is regarding remote employees because a lot of our employees are all over the country. I've just found a little bit of hiccup in the software itself in the onboarding process. But that's a very minor thing and they are constantly looking to improve those.

I really enjoy working with Insperity. They have come through for us quite a bit. I mainly talk to my payroll specialist Tracy and she is fantastic. She's top of the echelon on knowledge, and so is my human resources lady, Mary. They've pretty much got me covered.

Insperity helps us stay compliant without having to do all of that legwork ourselves. We get a business specialist to talk to about stuff. She's local and she has been able to answer our crazy questions. We've had a big growth spurt the last couple of years with all the money that has come through the federal government for supporting COVID-related organizations. We've had to do a lot of hiring very quickly and we were not prepared for how to do that and Insperity helped us through that. The payroll has been pretty good too. It's just frustrating at times because it's a little bit confusing on how some of it works. But the people that are on the payroll team talked us through things. We had one worker's compensation case and the context of that was wonderful and the lady helped us get through it and figure out how to make it work.

We had gotten contracts where we needed to start offering benefits packages. We went online and searched for a company, and from Insperity's website, it looked like they could do it. We utilize the payroll through them and the service has been pretty good so far. When we reach out, their agents are very responsive.

Insperity handles our payroll and all our HR stuff. It's been very helpful through this whole pandemic in keeping us up to date on what we're supposed to do. I just hope they could improve on their cost. But we’ve been happy with their service.

Their prices are outrageous. They treat your staff like dirt. They are good to THEIR employees, but not to yours. They screw up over and over, yet always blame someone else - then sweep their mistakes under the rug. They use your employees as sales leads, attempting to sell them high priced "services" claiming they want to save everyone money, as well as offering "deals" that cost more than if you purchase direct. I could go on and on, and on. This company is nothing but trouble, stay away.

We like Insperity a lot. They’re good at their job, and they’re very helpful and easy to deal with. They know their legal stuff, the workmen's comp issues, and any kind of harassment issues that we've had to deal with.

It's important for things to be as seamless as possible, and Insperity does their job. The services have been seamless even through COVID. And Insperity provided us with some guidance on that. We're satisfied.

We liked Insperity's price and the medical plan. Also, Insperity's reps were very good communicators. We mainly use the medical and payroll service. It would be easier if we could get somebody on the phone. But we have a good team that gets back to us on email. We like it. We are able to have better medical benefits.

My former co-worker is happy with Insperity because we've had them the 11 years I've been here. He did payroll and we do benefits through them. He has had candidates checked out through them. The few times I have talked to the reps, they have been very nice and helpful.

Insperity’s customer service is good. We talk with them when we do payroll, which is probably on a bi-weekly basis. We're in the Colorado mountains and the ability to have cheap healthcare is important to us, which is one of the big benefits of it.

We've had Insperity for years, and if we reach out, we hear back from someone almost immediately. My CFO handles the benefit information through them, if we have any question with leave or health benefits. Aside from that, what I'm most involved with is the payroll services. I love Insperity and my payroll team. They make my life easier, less time doing things.

Insperity is too expensive, but I pay it because I love them. They're always available and no matter what I need, I call and they get the answer. If they don't know it, they try harder. Everything they do is very customer focused, and we are more than happy.

Insperity does our payroll and health insurance, and I like that we have someone that we can talk to. Navigating their website is easy too.

The service with Insperity has been great. I've used them before at other companies where we outsource our HR, and they have always been wonderful. I deal with Brenda here in Houston and she’s super responsive. I don't know how she has time to get emails and phone calls so fast but she’s been helpful. Everything is seamless. We have one employee that gets a paper check and it's always here, FedExed on time and there are never any issues. But our corporate office bought this office back in January. Our in-house HR extended the contract with Insperity until the end of the year and then, all of our staff will be rolling into the team HR system.

Insperity’s customer support has been good but there seems to be a higher turnover rate with our main payroll person that we usually have. It’s probably just what it is but sometimes, it gets difficult because we have four different companies with them and we're all separate entities but we're all affiliated in a way. So, every time someone comes in, they have to learn our setup again. Also, we can move employees back and forth between our companies and sometimes, there's some sort of glitch in there. If it's set up completely correct on one side and we move them over to another business, all the information doesn't pull over. So, it's probably a website issue. Still, the flow of things is easy with Insperity.

We're a member org so, a couple of other member organizations had been using Insperity and liked the service. They were also competitively priced when it came to the all-encompassing package for our benefits. We had Kaiser as our primary plan and they were able to offer a robust Kaiser plan at a reduced cost to us when we factor in all the administration costs. So, they beat the TriNet, ADP, and any others that we looked at on price and good word of mouth. Their website is also pretty easy to navigate and I haven't had any issues.

We're a small company, so Insperity makes it a lot easier for us. Navigating the site is easy, except when they change it, and I have to relearn, which is aggravating if you're trying to get something done in a timely manner. Every now and then, they'll do something and it changes a report but it's not that often. On Insperity’s website, they changed. It’s been a couple of years ago. I’m on the management side and sometimes, when I'm looking to do certain things, like hire an employee, the forms used to be a little bit clearer. I could see it from that main page. Now, I have to hunt a little bit harder. They change the name of something, like that little bill for me and I have to think about it and I'm thinking if that’s what they mean. I feel like I'm fishing. It messes me up because I'm so accustomed to doing it the one way. There's an advantage on their end somewhere but I don't see it.

Insperity is our benefits service provider and they advise us on hiring and firing as well. They recently updated their website and made it nicer. It's easy to use, and if I have any questions, I can call and immediately get someone. We have dedicated representatives. We have an HR specialist, a payroll specialist, a lead person on the account that can coordinate stuff for us and a retirement specialist 'cause they do our 401(k). We also have an OSHA specialist that assists us with the OSHA safety program. Insperity takes the headache out of everything. All the legal issues, they cover them for us so we feel protected, and any questions we have on payroll, they can answer them. They're part of our team.

The portal is easy to use. The only time that I've needed to reach out for extra help was TimeStar, which is a separate piece where you manage the vacation. I wish that was integrated a bit better. But I was able to figure out how to talk to somebody eventually and get a mistake that had been made fixed. Once I was able to talk with that someone with TimeStar, they were super helpful.

We use the health benefits and payroll system through Insperity. I deal with my dedicated consultant verbally over the phone and by email, and that person is wonderful. Insperity's fee on what they charge to process payroll could be better though.

Insperity gives us good benefits to provide for our folks, and we're happy. Every year we renew. We make a conscious choice to do it, and the feedback from the folks that are on insurances are very happy with it. We can cover as much of it as we want to for our folks, which has been helpful for and a blessing to them. It's also easy for me to do payroll and get the stuff out there that I need. I've been able to find what I need, for the most part, online, like going into reports, ‘cause I just do certain things regularly. Some time ago, I was trying to dig a few things up. It took a bit of work, but it's not something I do often enough that I necessarily know where to find the correct numbers for everything. It was just lack of familiarity though. All in all, I'd recommend Insperity.

We like Insperity. They deliver what we expect of them and we have high expectations. The website is easy to navigate, like any website once you get to know it, but it's got a lot of reporting functionality and easy to use. Also, we've got two contacts that we work with there, and they're both very responsive and a pleasure to work with. One processes our payroll and whom we deal with on a monthly basis, and the other is a separate account rep.

We needed an all-in-one payroll, workers' comp, and HR-type service. We met with a couple of the guys from Insperity and decided to go with them. Everybody was able to either answer our questions or get somebody who could.

I have all the HR and Payroll stuff that Insperity offers in the main package. I’m very happy with the customer service and I enjoy working with all of our contacts in different areas. They’re very responsive and help with any issues that come up. So, it's all been a very good relationship so far. Insperity has made us more efficient overall.

I reached out to use Insperity at a different location, and we've been with them for four years. I used them before, and I was comfortable with them and suggested it to the owners. We have their premier service.

Our rep was not responsive, it was like pulling teeth to get anything set up and she kept blaming "corporate". She would not get back to me and get us set up for our HSA contribution and we ended up with something we did not want because she completely dropped the ball. I pointed out to Insperity I made the changes within our window of time but their employee did not follow through (even though she said she did), but they didn't seem to care that it was their company's fault and would not let us make the changes without renewing early and incurring fees. It was THEIR rule, not a law that wouldn't let us changed our contributions and yet they didn't want to make an exception. I would not recommend this company to my worst enemy. If you want corporate run around, then this is for you.

We're a very small company and working with Insperity lowers the amount that we have to do to run the business. We don't have to oversee our own 401(k).

We decided to transition from our old PEO to Insperity, and the transition went well. There were some bumps in the road, but it was in the middle of a plan year for 401k and health benefits. Hiccups are expected in those kinds of situations. Also, we're a small shop, and in terms of the employees, there's only 14 of us, but people are really satisfied when they're dealing with Insperity. This is in terms of both the website they use, which is much more intuitive, and any interactions they may have, if they have issues or concerns that they want to ask questions about. It's been good, overall.

We've been with Insperity for four years now. We had ADP for 25 years, and I had no desire to switch, but the representative that was with ADP moved over to Insperity. We used to catch up with him once a year, and I said, “Whatever you ask or say, I'm not switching.” He said, “No, no. I just want to take you to lunch.” I said, “Okay,” then I started telling him all these stories about our company and the staff we had here. He said, “You really need this.” He explained that one thing that would be extremely helpful was Insperity would deal with employee issues that may come about. As a small company of seven, that sounded good because there are so many weird situations. He gave us a price, and I almost had a heart attack. I said, “Are you kidding me? I'm not doing this.”

It takes a little while to learn Insperity's site. In the time that we've been with them, they've changed it. So, it's okay. I figured it out. And if I don't, I call the payroll lady to tell me. The reps can answer questions great. They're thorough and detailed. Depending on the question I have, they have a person they can send me to.

Insperity's reps have always been helpful.

Insperity does our payroll and the support is pretty good. They've been a big help.

Insperity got some information from us and came back with a tailored proposal. We now use their full offering with the exception of the 401k. The customer support is good and I've been pleased with it. I have developed a good relationship with our payroll specialists in any processing changes that I need made, and our HR consultant who we refer to on specific HR issues.

We've been with Insperity for more than 15 years. We do our payroll and benefits with them. We had times that we didn't have to deal with the insurance company that the right didn't know what the left was doing but overall, the customer support is good. Insperity makes life easier for us.

Insperity met us at our corporate office, talked through all of the logistics, and the onboarding process with them was seamless. They're always so quick to respond. I work closely with William and the experience has been wonderful. I have become really good friends with these people outside of the working relationship. They're a great team to work with. I couldn't imagine moving away from using Insperity.

I do Insperity for benefits and I want to give a shout-out to my payroll specialist. She is fabulous, so considerate and has such a nice way about her. She is mostly the reason I'm giving Insperity a happy review. I like her so much. Insperity also makes my life way easier. I'm hiring somebody right now, and it's so nice that all I have to do is go in, put their information, and they're onboarded without me having to do anything else. I feel good knowing that Insperity is making us comply with the law and I don't have to worry that I've missed something. The service is expensive, but it's worth it because it's helped my job. I just wish they would send a summary of benefits and make it available online.

Insperity did a full-service package and we do benefits and payroll with them. My payroll team is fantastic. I love them. If I forget, they're so kind to reach out. We had a power loss, and they called me on the phone to say, "We know you don't have power. But can we get this done over the phone?” But as far as HR, sometimes I feel like I don't know who to reach out to. There are so many team members that I don't know where do I even start. I wasn’t aware that I was gonna keep being passed off so that was a little bit frustrating. I would kinda get used to somebody then they would say, "You're done with your three months interim. Here's your final person.” That could be streamlined a little bit but my HR lady now is good.

We were interested in getting under Insperity's umbrella for health benefits. We were impressed with the services that they could offer and our sales rep, Megan, was always on top of everything we needed. We still can get in touch with her now if we need to. We also have an HR specialist and a payroll specialist that reach out. We haven't had any complaints from our employees, and we've been able to offer the benefits that we were seeking. We do payroll, healthcare, 401(k) and life insurance for our employees with Insperity and our employees can purchase additional benefits if they like. The only thing is it's kind of pricey and we've been moved around a couple of times with our specialists. But it hasn't been too bumpy when we get moved around and we are happy with Insperity overall.

The sales as well as the signup process were both great. The portal is not gonna win any awards but it’s alright. We were in our open enrollment period and a couple of people didn't get their stuff together in time to make changes that they wanted and now they can't make changes. So they're feeling salty about it and part of that is on me because as the boss, I should be saying every day that they got to get those changes in. Also, every time you open the portal, it should say that it’s gonna close on September the 20th. So if you want it, you need to do it now.

Insperity offers a variety of large corporation benefits for small business owners. There are individuals there that try really hard and there are those that just get the patent answer and don't really listen to my problem. When you hire someone to do HR, it is sticky and messy. Sometimes, there are legal contentions that they don't understand. They are even causing more problems by being that way. At this point, I have no choice but to stay with Insperity because I am working 19-hour days and I don't have time.

Insperity's services are a great fit for us. We've been using their services for about three years and it's been going well. We recently looked for them to take on a bit more of a role but they were not able to do so for us which we found a little surprising. We were trying to see if we could utilize their 401k services but e're not allowed to based on something within our plan. They explained the limitations and it's not necessarily something that they can control. Other than that, the reps have been very responsive and keen to understand what my request is and what it is about. I don't I don't have to go back multiple times to get exactly what I need.

We use Insperity's payroll, 401(k), their group health plan and everything except their personalized HR loan. Their portal is very easy to use. I have no issues ever running payroll and running reports I need to generate. Also, they have a dedicated team that helps us and getting a hold of them is easy. I have a dedicated person that I call and she can either help me or send me to the correct person that I need to go to. But, Insperity could make their admin fee a little more transparent. Right now, I have to guess what part of the cost is the admin fee and what part of it are the payroll taxes and health insurance costs. They've never been able to give me a report that tells much how much we're paying for their admin fees.

We use Insperity for benefits and payroll and working with them has been less stress for me.

We've had quite a few reps and the ones that we are dealing with now have been very helpful in the last week when we've had some issues. We have payroll and then we do medical insurance through Insperity as well as the basic HR questions that we might have. Overall, it's a good service to have and as a small company, it’s helpful to not have to handle some of that stuff yourself.

Our experience has been good. There are only five employees and we pay once a month. Payroll is easy.

We got in contact with Insperity, liked what they did and we've been with them now for five years. We have been very pleased with them. Brad, the president of the company, talked with them at one time getting some information. We are a small company with 26 employees and part of the thing that I really like about Insperity is keeping updated on all the federal stuff that's constantly changing. That’s something a small company like us didn’t like and had a hard time dealing with it since. Insperity keeps up with all the things that have to be put out.

Insperity takes care of our payroll and that's been set up 20 years ago. The reps have been very helpful and knowledgeable. Whenever I'd call, there's a resolution on the first call. They're very good and I would definitely recommend them.

We have Insperity primarily for payroll. Payroll is too time-consuming since we're such a small business. It wouldn't be worth the effort. Insperity is helpful from that standpoint. We have benefits available through them as well and we used their recruiting service before. Overall, customer support has been good. There was a time during COVID where I was having a tough time getting in touch with our HR representative and I wasn't returning emails. Since then, we've been assigned a different HR representative and haven't had any problems.

We use Insperity mainly for their payroll services. We also used them for workers comp or disability claims a couple of times. Their site is easy to use for the most part. We don't use it a whole lot, other than for a few things. It's pretty straightforward. If there's anything that I can't find, I usually reach out and they let me know how to find it. Customer service seems to be fairly quick to respond and get back to us with help when we need it. We’ve been with Insperity for a number of years and we are satisfied with the services that we get.

We do payroll with Insperity and they've been good. The service is very simple and easy to use. Customer service is very professional and time-oriented. They do the things you need them to do when you ask them to.

We've been a client of Insperity for 13 years and they've been pretty good. In the very beginning, we had people in multiple states. We were a small organization and we wanted to offer health insurance in our various states. The simplest way to do that was to work with a PEO. If you have multiple states’ employees and you want to offer health insurance, Insperity would be a good option. There are other PEOs that may offer lower-cost services but we've stuck with Insperity over the years because the level of service that we've needed has been provided.

Customer support is good. We mostly work with HR and whenever we have questions, we reach out and they reply back to us quick with the right answers. So far, we've been working with Insperity for six years. We have a good relationship, and we will continue.

It's pretty easy navigating Insperity's site. They've done some updates so it's much better. I have great representatives. We went through our growing pains but we're in a good place right now. We do benefits and payroll with Insperity. The representative that handles us is for larger groups and I'm finding that the services have a higher quality.

There are some parts in the website that are not as intuitive as others. Mostly on the TimeStar side of things. It can be a little bit confusing to read things like PTO and the PTO accrual and navigating that. Also, the process is not completely clear in signing up new employees. I only noticed that they weren't accruing after weeks of not accruing any PTO. But so far, everything's been good. We've had some hiccups and they've addressed them. Insperity has been helpful in that there are plenty of things I don't have to think about. But they could be more area-specific. For example, employment policies are different depending on the area that you live in and this came up a lot during COVID. So Insperity can do a better job of being more familiar with the area-specific HR policies by county. But my representatives have been very much focused on addressing issues as they come up.

We're a small company of only 22 employees and I do the payroll through Insperity. It's very simple. Insperity is very responsive and it's easy to turn the payroll. The most important person I talk with is the Dallas team leader. Her name is Misty and she does a great job. I send her emails or call her on the phone. She always gets back to me and is very thorough. Sometimes, we have to put in special payrolls like a shoe allowance or eyeglass allowance. I just send Misty the detail. That happens right away and it's on time. The Insperity website is also okay and I can get most reports I need fairly easily. We have health insurance through the company too. The only challenge with Insperity is it's a little expensive on some of the fees that come across. Other than that, Insperity has worked out fine.

Insperity is great. I'm using their services for payroll and health insurance. I like the payroll department. Their customer support is very good. They've always been very helpful. If I got any questions, concerns or any mistakes, they’re right there to help. I can email or call them. I usually get somebody within a few hours that gets back to me. So, it's very convenient. I'm keeping Insperity.

The overall package that Insperity provided was very appealing. Their benefits were a huge factor as well. We thought it was high-level benefits and very affordable on the employee end. Their customer service has been fantastic. Everything that we've asked them to do, they've been able to help us with. I highly recommend Insperity. They've done a very good job and we're very satisfied with them.

We like the services we get from them. The people we work with are always very professional and helpful. I like being able to go to one place to get assistance on HR issues, insurance issues, and payroll issues. Insperity provides us with a good health insurance coverage package. We have alternatives. We have the ability to determine how much company participation we want to do and we're not seeing any change in our health insurance provider over the five years, so that's a plus to me.

I love their customer service. They do our payroll taxes and our 401. I lean on them heavily for HR work, because even though I'm in HR, I was kind of thrown into it and I don't have any experience. We also have a lot of other freebies and benefits with them. The only problem I ever have is if I have to do some kind of report. I almost always have to call and ask them to help me figure out how to get what I'm trying to get. For me, it’s not that intuitive, but it could just be me. But otherwise, I'm pretty happy. No matter what department I call at Insperity, they've been able to help.

The customer service is pretty responsive to anything that we do or needs that we may have. We're a very small group. Our burden rate at the time was approaching 55% and we had a health insurance plan that wasn't very helpful. It was 50% with a $2,000 deductible. So we used Insperity, which was Administaff way back in ’07, and we went to the $500 deductible, 80% plan. We kept that in place ever since. Our burden rate dropped in ‘07 from the 55% to about 36%. Over time, it's kind of worked itself back up. We're back to about 49. So it would help if Insperity could try and figure out how to get UnitedHealthcare to drop the cost a lot.

I am the biggest Insperity advocate. I love it. Greenway, the company itself, makes the platform very easy. It's efficient and has a lot of versatility. There's a lot of intermingling with different vendors that make my daily job a lot easier in relation to patient care. It's been phenomenal from a provider side, from a patient side, and from every department within here. The integration that they have with other companies and the flexibility that they have with multiple vendors is phenomenal. It always provides you opportunity to be able to grow your business or make things easier for you. The website is very user-friendly and easy to navigate through. I often use it for payment services and for opening tickets. I generally have a 24-hour turnaround anytime that I open up a ticket with Greenway. So we have excellent return of calls and issue resolution with them.

Insperity is our third company that we have used and so far, I am much better impressed with Insperity than I have been with the others. The website is very user-friendly. If you can't find something, all you got to do is call somebody and they'll tell you where to do it. We work a lot with Melissa, and she's been a total pleasure to work with. Very helpful. Overall, everything's been positive, except for when we used their employment agency one time when we were looking for an admin person. It was not a good experience with Insperity on that part. The people they sent were not qualified candidates. It was a waste of my time and of the individual that came in to the interview.

Insperity does an excellent job. I love the ladies that are my service reps. They are super. Insperity relieved the owners of a lot of very time-consuming responsibilities. Because when you change broker dealers, you don't need to be fooling with all this other stuff. It's been beneficial that we have confidence that we're doing what needs to be done. Insperity got those PPP loans during the pandemic. Also, all the information that the Insperity application spit out for them definitely made that a lot easier and the information I could pick up from them.

I love Insperity. They’ve been awesome. Joe was my sales guy who got me on. If I ever need anything like high-high level, I can go to Joe. But usually, my issues are below Joe. I was having a pretty serious employee issue, and Insperity’s human resources person guided me through step by step how to handle it, what to do and what I was legally liable for. He was incredibly helpful. His name is Cory and I spoke to him countless times. I usually just use the website for payroll but if I have to pull up a report, I can search through. Usually, I call Grace who is my payroll specialist and I just say, “Grace, how do I find this report?” She gets back to me immediately. Payroll is also awesome. They respond within 30 minutes every time I need something. There's a lot on the website. If I need a report for someone's PTO, paid time-off, and where they are, sometimes it's just easier to email Grace. She gets it for me.

We really like them. They've been helpful in providing support, answering questions, human resources and payroll.

We've been with Insperity since August of 2010 and we've had nothing but excellent comments on them. They're up to speed with everything. Their payroll and human resources are great. They get back to us in a very timely fashion with anything we require of them. Especially during COVID and the new administration, they've been very on top of all of that. They informed us very clearly of what they would have prepared for us or what we would need, and we're very, very happy.

Insperity allows us to run our business without having to worry about payroll and compliance. The payroll system is very good. The TimeStar hourly time management system is a clunker. The 401(k) is okay. But they have made acquisitions of other technologies in the past and not integrated them well.

We brought Insperity at the end of 2013 to work mostly with our medical benefits. In joining with them, we could qualify for large group insurance instead of a small group. We were able to get more lucrative benefits for medical insurance at a better cost to our employees. I love everybody I work with. My HR representative is perfect and I reach out to her all the time. I had payroll transitions about three or four times throughout the time. Three of them were great while one was so-so. Since my rep transitioned out, I got somebody. The rest of the team is fabulous to work with.

The customer support from Insperity has been great. I work with the payroll specialist and we have a great relationship.

We've had a good experience with Insperity. We do payroll and health care services with them. They were helpful through COVID.

We worked with Phil and Jennifer, and they were fantastic. They took care of all our needs. I was impressed with their knowledge base. We use everything that Insperity has except for the expense report processing module. It keeps costs within budget, streamlines our processes, and makes it easier to self-serve for our employees. I would like a module to add training that we can develop ourselves internally, and an employee engagement system would be great to send out birthdays, anniversaries, track milestones within career. Those would be very helpful. I would highly recommend to people that they look into the solutions Insperity has for them.

There are some things that are really annoying about the website of Insperity. The system is just not intuitive. Just to put in a simple vacation request is difficult. It's not just a one-click process. You have to figure out which thing to go in under, and for us, it's time and attendance. Then you have to find the person. Then you have to go out again to something else, and then go back in. Then you have to click on it, and then you have to figure out which calendar to use. It's a lot of steps and it's just not pleasant to use.

Their reps have been very helpful and they've done their job well. I can do everything I need on their site. They can have our company no matter where we were. We needed their national reach because our employees work from home and they're scattered across the country. Working with Insperity really takes a lot of pressure off the overhead, keeping up with all of the states, rules, and what has to be paid. It's been a blessing for us.

We switched from ADP to Insperity in 2019. So far, things have been good. The only issue I have is on the time and attendance. Recently, they changed their online thing. Before, when I open an employee on the attendance and scroll down their hours, I can still see the name on top. Now, I don't know what employee I'm working on. I have to scroll all the way up just to check. It's a hassle and I feel bad for those companies who have a thousand employees doing this.

We were a small startup of 12 employees back when we joined Insperity. None of those employees were really focused on HR, administrative services or payroll. Now with Insperity, we know who to turn to if we have questions on benefits. We do HR services and onboarding through them. We have multiple contacts for each specialty whom we can reach out to. We don't have to worry about workers' compensation and insurance anymore. That's always figured out for us especially because we hire remote employees all over the state.

The website is very good. And the representatives have been helpful as I needed it. The one thing that will lead us away from Insperity is the fact that we have a number of people that are approaching Medicare age and it's driving the cost of the health insurance way up. If they have a spouse or dependent that's on the insurance, the only way that they can stay on the insurance is if that person stays in a regular health insurance plan. They don't have the option as we would if we were doing it directly with a health insurance company where they could go on Medicare and they would allow the spouse under 65 to have a policy to stay on.

I've been very happy with their service. We have the full PEO with them and we get excellent value for the money. They react so immediately, especially with human resources concerns. A couple of years ago, I complained that my payroll specialist didn't write back to me immediately and then that changed. I highly recommend them for businesses that are similar to mine where it's a small number of employees but multiple states hiring. They're invaluable in that case.

Grace is one of the women whom I speak with. We work with Dallas Team Six and they are nothing but helpful. They are always on time. We're a small family company of 12 people and we rarely hired. Employees rarely quit too. I don't keep up on any of the HR laws but Insperity did a wonderful job in holding my hand through the entire process. Working with them has helped free up some time because we no longer have to worry about payroll services.

I've been with Insperity for 15 years and I've been pretty happy. But the cost rises every year and it's a little annoying when it's time for renewals. Other than that, I've got two Jennifer's that I talk to the most there and they're both awesome.

Working with Insperity is easy as far as communicating and this and that. If I can't get through to my main contact person, there's always a number where somebody will be able to help me without having too long of a wait for anything. I always call customer support and check up to make sure everything's going well. I do benefits and payroll with Insperity and I like the website. It's easy to do the timecards.

Insperity was fire and forget. We just set it up. Working with them has been fantastic. Everything's been positive.

I utilize the whole package, including payroll, health insurance, 401k, retirement, and all of the various training programs. It’s been really excellent. I also get the impression from the employees that they like the services that Insperity provides. From the standpoint of retention and recruiting, it makes a little extra leverage.

For the right size business, there is no better offer anywhere than what Insperity has. For a business owner, it's not about the better rates, so much as it's about your complexity is about to go down tenfold by doing this. You're in a competitive labor market. You're trying to get people to come work there. You don't want to be getting phone calls on Friday afternoon like, “How come our checks didn't come today?” Or, “I've got a problem with my health insurance.” “Why does our health insurance suck so bad?” It's too complicated and too much to administer. “What about workman's comp insurance?” That's another thing for the owner to have to navigate. I actually found out on my own that Insperity did business insurance. I moved my insurance to them because this is one less dang phone number to remember to deal with.

We looked online and we found Insperity. They had mixed reviews, but the reality is we love them. When we priced them out, everyone said they're expensive, but they save us a ton on healthcare. Even though you pay a little bit more for the management fee, you get what you pay for. We've been really happy with them. It saved us a lot of time on different tasks that we normally would have to do in-house like HR related, payroll related, etc.. They've also helped us with other things we didn't expect, like performance reviews and additional services that we never had before. The only thing we don't like is the payroll department, which is very rigid. Other than that, we have very few complaints. The team that works with us has been great. Oliver and Maggie are the two people who work with us and they're phenomenal.

The services that Insperity offers and their affordability made me chose to go with them. Everything is handled very professionally and quickly. Working with Insperity has saved us a ton of time with HR issues.

I opened up a new Allstate office and as part of the onboarding through Allstate, they had a fair with vendors. Insperity was there and I had a conversation with them. Given everything I had on my plate, it seemed like a much smarter course of action to have a partner to take care of those things for me. Specifically, the thing that I said, “I gotta have that,” was the employee handbook. Now, I'm down to just myself in the office. However, when I had a staff, I had a couple of HR issues, interpersonal things and I was glad to have a partner like Insperity to walk me through those and advise me so that I didn’t get myself in trouble. Insperity is in a class by themselves. Every touchpoint I have with the company exceeds expectations. They're phenomenal, they're always on top of everything and they've helped me out of spots. The cost also seemed very reasonable for the services that I got.

Carla in payroll and Kathy in human resources are both excellent. Whether I have human resource questions, or we have payroll issues, they handle it and they're very good at it. I like the infrastructure as well. If I need information, forms or any of that type of information, they’re very prompt, accurate and knowledgeable. If they don't know the answer, they tell me they don't know the answer, but they find it and get back to me. Insperity is great. They suit our needs well.

We were looking for a company to handle our payroll, and also we needed to be able to offer benefits to our employees and staff. Insperity was what Allstate recommended. The website is pretty good. Ironically, there was that key for the new termination website. It says, “Click here to see the new format,” and I followed that along quite easily. So, that worked really well. The last time I added a new employee was confusing, but we got through it. But then it gets confusing with the payroll type, so it seemed like we had to edit that. Nick took care of the editing, but it seems like when we're adding a new employee, sometimes there are some issues like we're not doing it exactly right. Then there's a little glitch and it's got to be fixed.

I was familiar with Insperity here in Houston, since that's where they're located. I also knew the quality of people that they have and that their HR and payroll services are topnotch. So, I decided to try them out. Clint, my sales agent, did a great job and I've given his name to a number of people. So far, they've made my life easier with the support and the resources that they offer. They make sure that we're in line with all the regulations and making sure that everything is covered. Plus, having them allows us to provide health insurance to our people which would be more challenging without the PEO services.

We used Insperity's services mostly for our health insurance. That was what got us on the road there because I knew it would save us money. They were also local to Kansas City here and we knew we had contact with their Kansas City location. Plus, we built a relationship with the salesman here. We got along with their reps and we hit it off right off the bat. They were very informative and every question we had, they either had an answer or got us an answer. They were sensitive as well. So far, their services work well and the reps are very attentive to questions or concerns we have going forward. Aside from that, it's very easy to get in and around on the website.

Insperity provided payroll services for us, which made it costly as regards to their fees. But along the process, we started to utilize a little more of their offerings as regards to more of the HR type of the business, not just strictly the payroll side. All in all, I see the value in them if you're able to utilize the breadth of the services they offer and their customer service was great.

All the people that we've come in contact with from Insperity have been very professional and very good. We mostly use their payroll service and their customer service reps have been responsive.

We are a small company in an area where multiple global companies also strive to obtain skilled labor. Providing benefits at the same level that those global companies provide is important for us to stand a chance at recruiting skilled labor. Insperity reached out to me. We're currently using their benefit offerings, payroll services, and HR support. My only concern going forward is if insurance continues to increase, then I will jump ship and find cheaper alternatives so that we can maintain our workforce. Other than that, every person I worked with from Insperity has been excellent. At this point, I would recommend a friend with the caveat that the insurance cost for group health insurance is still expensive.

We use Insperity's payroll services and they're fine. The website is very easy to navigate. I called customer service when I needed service and they were great.

We used Insperity's HR function and Angelique was fabulous. She got back to me right away. The payroll was good too but they seemed a little bit busier so they took a little longer to get back to me. I recently canceled with Insperity because the prices were just a little too high for me. They are one of the highest around. I'm with a different company now. I have either a chat option or a callback option with them. Back when I was with Insperity, chat was a very basic function. And with emailing, I would just wait for a callback or an email back.

We are a smaller company and we wanted to outsource our HR function. We availed of Insperity's basic HR function and we also utilize their payroll as well as time and attendance function. We've been with Insperity for years and we've been very happy with them. They made things a little bit easier. They're easy to use and they're helpful. I'd tell others to reach out to them.

Insperity is well worth the investment. It's been very helpful to have their HR knowledge. I have my contacts there if I have questions or if I've forgotten to do something. I have somebody that I can call who's knowledgeable, can get a quick response from, and can give me the appropriate feedback. I also use them for my payroll and making sure I'm on top of things and their compliance from that perspective. That's one thing I need to outsource to take off of my plate.

Insperity's reps have been very good. Insperity gave us better insurance so we could get better quality employees.

I use the website to get the reports. I pull a report to get the journal entry into our accounting system. It would be nice if the website didn't automatically close out as fast as it does. Occasionally, it does get hung up and would drop you completely out even if you just logged in.

Everyone is usually very responsive and the portal is easy to navigate. The service has been great. They do benefits and payroll for us. Insperity made it easier on us to take that piece off of our plate.

As far as the navigation with the website, there are some times where it's intuitive to do it. But there's always somebody at Insperity to help point me in the right direction. I needed a specific kind of report in order to book our payroll expenses properly and they were very quick. Within a day, I had a report that I run every other week when our payroll wants to get that information. It’s fantastic.

We were with Insperity for seven years. Then we left for six months. Then we came back to Insperity. We are back with them for two years now. Their website is pretty easy. But one of the things that I tried to get resolved when we came back is the PTO accrual is not reflected on the main login screen. So what people are seeing as PTO is as if they stay the whole year, that's what they would have accumulated by end of the year, not the current accrual amount. But then other things of timekeeping, the employee onboarding, those have been very seamless and easy to use.

There was a point in time where we were using strictly payroll services. We were then presented with the opportunity of what Insperity has to offer in terms of bundling not only payroll services, but also the benefits administration and that piece of HR as well. And value was seen in that. So, the company made that conversion. I'm in the website frequently, if not daily, at least multiple times a week. I find it easy to navigate. Also, it is more up-to-date than it had been. It's definitely prettier. But I am more challenged to navigate than I had been in the previous manifestation of the training section.

Insperity does everything for us. We have retirement, health insurance, and payroll reports done. I don't even have to worry about it. It's a lot of work off of me. It's seamless for us.

We've been with Insperity since 2016. And we chose them to get better rates with work comp and health insurance. Their response time to any of my questions or concerns with anything is great. Also, the website is very user-friendly.