Insperity Reviews

We use the PEO service with Insperity. But I'm going to discontinue. I'm just trying to set up the other end for our company. When we first signed on, it was very affordable. But it seems like the rates and the insurance rates keep increasing, which I understand, it's part of the market, but it's significant. Also, there are other people offering health benefits at a lower rate. That was the only benefit we really use. As far as payroll preparation, I still do it all myself if anything is in place. It's a little bit longer to complete the task. When I went to renew, it was with a different branch, but it became a huge nightmare. So I just decided to take it no more into my own hands.

Their customer support has been excellent. They're very responsive to any call we make and any issues we might have.

We're a small company, and we have eight people on the payroll. I was doing our payroll, but I got sick in the end of December of 2017, so I showed someone else how to do it. He's been doing it ever since, but when he’s not available, I go back to do the payroll. We both really like the payroll specialist we have, Shelley. If we have a problem, she helps us out with it. I would recommend Insperity.

Updated on 04/16/2024: I wrote a review on Insperity on April 12, 2024. In my review, I outlined what happened regarding Insperity very unexpectedly, and without warning, terminating my COBRA health insurance coverage. The only reason I knew my health insurance had been terminated is because I contacted Insperity, and spoke with a representative, when I could not make my monthly April payment using their online COBRA payment portal.

I needed HR services and I liked Insperity, their product, and their price so I went with them. They do our payroll, workman's comp, and insurance and I would recommend them.

I have a small business and needed somebody to help with the administrative side. I met with one of the sales representatives in person, which meant a lot. They gave us 30,000-foot overview, answered questions, and put a name to a face focal point. Insperity did everything that I asked of them. They did a fine job. It was a good experience. Their website was pretty user-friendly. Working with Insperity made things flow a little bit easier. The people that we hired sort of had big firm experience, even though we were a small company. We were still able to offer larger company incentives just in an easy online portal process, like going through the hiring process and the benefits. Insperity was user-friendly and people-oriented organization. It was like you have your own administrative team right at your fingertips. But we're not utilizing them anymore. Our firm no longer operates.

The customer support was good. But they could provide a better breakdown of how much they charge versus what we're paying for what we got. They would never really tell us the breakdown between benefits and their fees and payroll. But otherwise, the people that I dealt with were very nice. When I did payroll processing, they were very good with that.

We have the silver plan with Insperity and a 401k matching. With our contract, there's some life insurance. It’s the whole package of benefits. I miss having one liaison assigned to our account because they took that aspect away. But I've not found that my needs don't get met. I have to go about it a different way. The payroll specialist is always a good starting point on everything because generally, the bulk of my questions or anything I need to do is payroll-related. I tend to get the support I need. If there was a downside, for a small business, Insperity is expensive so the cost is a challenge. But the support aspect is a positive.

Our firm was growing and we were realizing that we needed much more support and wanted to have a bundle of services provided. Insperity is completely handling our payroll being the partner in HR. They're very valuable to our firm. We receive very good support. We email, we can Zoom, and we talk on the phone. It's been a time saver and they're keeping us in compliance. So, it's been a very positive experience.

Our experience with Insperity has been fine. We mainly utilize their payroll service. They place the ads and do our resume reviews when we hire. We've been using them for a long time. They provided insurance. We were using ADP before. Getting started with Insperity was okay. It was a little difficult to understand their system, but it was fine. The reps were nice.

We use Insperity's payroll services and health care. As a small company, it makes more sense for us to have a third party outside service rather than hire someone specific just for HR. There are also some other general benefits that we sometimes need to have some assistance with. Overall, the support that I have through the payroll specialist is very good. However, the people that I work with has changed four times within the last year. It's seamless when they change but I'm a little surprised sometimes by how quickly I'd get an email about it. The biggest issue we have is the cost. We have done some comparison shopping in the past. We probably could spend less money.

I like that Insperity was all encompassing. So, health care and benefits and everything was all in one place, and it made our health benefits costless. The reps at Insperity have been great. The website is good. It makes it fairly easy to do things. Sometimes, when you're looking for information, it can be a little difficult, but there's always somebody you can reach out to for that. Overall, having Insperity made it easier for us to offer benefits to our employees and to manage our 401(k). Everybody's happy with it.

Insperity is very easy to use and we're very happy with it. If I have questions, I contact them and the service is good. Also, they handle the payroll taxes, which helps.

We have payroll, HR, and 401(k) with Insperity. They make things easier for us as far as multi-state taxes and being able to work us through that and foreign taxes. Marie and Jordan are awesome. They keep us going there because I get over the top customer service from them. I just adore Marie.

We love Insperity. We utilize them for payroll and employee relations support. We have a personal relationship with the people there and they have supported us in our fundraising activities or events. They have donated boxes at the Reliance Center for sports events and things that our employees could take advantage of. As far as internal HR goes, they have supported us regarding employee issues, problems and advice. They help us on every level. It's more expensive for us as a small nonprofit, but it's been worth every penny.

I met the people at Insperity then they came back with a proposal. They seemed to be open to work with us. Sally is the account manager and McKenzie is our direct contact. Their customer support is very helpful. They’re responsive. Insperity helps us run the company better. They take care of our payroll and HR, so it's not frontline driving business, but it's allowing us to run more effectively. They bring a lot of value. I would recommend anyone to look closely at what they do and give them a try.

The customer service is adequate but we left Insperity and went to a different provider because they were very inflexible. The reports were also very difficult to maneuver through.

Insperity's service is great. Those of us who have them like them. They're responsive and helpful.

My experience with Insperity has been good. I have high satisfaction.

We have an all-inclusive HR package that had insurance for employees and that helped with manuals. It was really easy to deal with the salesperson, who was the person that I worked with previously. So, I had a good relationship with them. It was seamless and easy. Rebecca is very personable, knowledgeable, efficient and knows her stuff. She knows how to get you to the right place and get things taken care of. Insperity is sending the government forms, and making sure that's all taken care of that we're compliant, and tracking PTO. So I just have to click the button and approve payroll, and everything else is taken care of. They make your job easier.

Insperity was pretty efficient about the setup and it was pretty straightforward. But they had a bit of a boof when we rolled off our relationship with them. We sold the company and went from 30 plus employees to 3, down to 1. We were in discussions with them about keeping it on because there was a fixed term on the length of the extension and they, at the end of the contract, terminated us without giving us any advance notice. They were fundamentally not particularly responsive about it. Other than that, I'd give them generally high marks.

We've had a good experience with Insperity. Initially, we did a phone call, then we met them in person. We signed up, and overall, we are very satisfied with the services. The part of the HR services that we use the most is revamping our employee manual, and when personnel questions come up, we have a resource to go to. Insperity's biggest downfall is they are expensive, but we like what we're getting.

Initially, Insperity was good, but over the last year or so, it hasn't been too good. They have a corporate policy where they won't facilitate certain payroll transactions. They're our payroll administrator, so that created some difficulty for us and we had to get help from our tax provider. Insperity didn't help us at all. It also seems like they have a lot of turnover and we're constantly getting a new point of contact there. They're working on a handbook for us, and there's a delay in response. We're supposed to get that handbook uploaded to our site so when participants log in, they can see that, but that still hasn't happened yet. I have to keep following up with Insperity. For the most part though, they don't play a large role in our day to day, so it's not been an issue. It's functioned as we hoped.

Insperity's service helped to keep things consistent and running well. Recently, we hired someone that has been hired in the past and the Insperity system wouldn't allow him to log in. But they got right after it and got him logged in. It took them a day to resolve that and the customer service was good.

We have our health insurance, pay, benefits, and 401(k) set up through Insperity, and so far, as an employee, I've had nothing but good things to share about them. The reps are always very polite over the phone and over email. They're very informative and knowledgeable as well.

We started with Insperity under the old company and we transitioned to the new one. We've been with them since June of last year. I like their customer service.

They run our payroll and if there are any HR issues, we reach out to them and the ongoing customer support is great. We deal with Dimitri and every time we ask him questions, he knows the answers and he's always available.

We use Insperity for payroll. They're good. We're happy with them.

We're happy with Insperity. We were with TriNet for about five years and the Insperity folks were calling on us to switch. Our medical rates at TriNet went up so much that we decided to switch and started talking to the sales folks that were calling us. They were very responsive. We're a small company with 26 employees. They allow us to offer company benefits at a reasonable price. There are cheaper options out there, but it's a good value. We got their full suite of benefits. We also interact with our Insperity rep on a regular basis on things evolving COVID protocols. We have the ability to get online help and call a helpline, but we have one person that knows this and responds timely to us which is important.

Insperity is an economic plus for us. For a company our size, it's a very logical choice to use them. Their cost is much more efficient and economical than having a full-time payroll person on staff. We've been with them since ‘98, and we've been very happy with the service. When we call, we can usually get ahold of the person or they'll call us back shortly. Different areas are listed on our portal login as well.

We were getting ready to start a new business in the US and needed to have support from an HR perspective. And Insperity became highly recommended of the ones that we reviewed and we've been very pleased with them. We like the package that was being offered and the support that was being given. They support us with the payroll, our health care package as well as our 401(k). Everything has been very positive and it's been almost two years now. We've been very pleased. If people are looking for a third-party HR organization to support their needs, Insperity would be a very good option.

Since we are a small company, Insperity works best for our employees. However, some of the Insperity representative are more knowledgeable than others. Sometimes, we are waiting for a callback which never comes. It also takes a long time to go into my account. I enter my email and password. Then I have to get a code so they can verify it's me. I understand there are a lot of scammers but it takes longer to get into it. Sometimes the code doesn't come right away so I have to ask for another code which is very frustrating. I have flex plan and looking for what my balance is takes a moment. It's not easily accessible. Whatever I have should just pop up immediately on my sheet once I'm in.

When we set up the US organization, we needed a PEO firm to support us. There was only one employee at the time, which was just me. I interviewed at least five different PEO firms and Insperity's options, benefit profile and overall cost were far more lucrative and better for a company of our size than any other PEO firm. The sales reps were very professional. They asked for a number of things upfront so they could get a deeper understanding of our business, our business model, growth trajectory, what we're looking to do and the industry that we're working in. The sales individual was also very keen to get a deeper understanding of the industry so that they could assist with any other partners and companies that they currently work with that could improve upon the collaboration between us and them as well as other companies. So there was a good business relationship and relationship-building approach that they had.

We've been with Insperity for 15 years. They gave us some stability. We're a small company, and I felt like it gave us power in numbers because we were put into this big group of employees. We weren't just this little old group of five people anymore. So, that also gave us better rates for insurance. With Insperity, we got insurance from a very reputable, known health insurance company. We do payroll through them. We do the 401(k). Their customer support reps are very responsive and helpful.

Overall, we are satisfied with Insperity. They're very responsive and quick in answering our questions. There was a slight issue that came up last week. A couple of our employees did not receive their paychecks. But Insperity eventually resolved that issue. Their service has been very valuable. It saves us a lot of time.

95% of the time, our experience with Insperity has been very good. We do all of our health and benefits through them and payroll, and timekeeping. They've been a great team, a partner for us, to be able to manage that side of the business. They've gone above and beyond and been very helpful and supportive to us.

I liked what I saw in Insperity in terms of some of the additional depth that they were able to bring like strategic counsel, around performance evaluations or culture-type things, a different sort of educational thought, and leadership things they could bring to the table, which made sense at the time that I was going down this path and why I ultimately chose them. Overall, my experience was good but it was a little bit of a mixed bag in the sense that there seemed to be some miscues in terms of internal Insperity handoff. I'm not a customer anymore.

Insperity is our core HRIS system, and it's been very valuable. We are a PerformSmart client, and that includes the full suite of payroll, training platform, time and attendance. My main HR contact as well as payroll contacts have been very prompt in their communication with me, always available to take phone calls and hop on a quick call if there's an issue that requires more hands-on attention. I'm pleased with their response times, availability, and professionalism. Overall, we're pleased with the HRIS product and we would recommend it to others.

We use their basic HR employee manual services and we're planning to continue to use them. They do a good job and they have positive and timely feedback. I'd recommend them for someone else.

The website is very good, and the payroll specialists are very attentive and efficient. Anytime I have an issue, they've always addressed it very quickly. I've got one payroll specialist whom I've had for over 10 years, and she's exceptional. I've referred small companies that I've known their owners to Insperity because of the convenience. They don't have to hire their own HR people. It costs money, but it's worth it.

We use Insperity for payroll. We had been using their 401(k), but we've recently rolled out our own 401(k). In the six to eight months, the level of attentiveness of their reps has not quite been what it had been before. I don't know if more clients are busier but it takes longer for them to respond, to answer our questions. But the service has worked well for what we needed it.

Way back in 2017, since we have employees all over the US, we needed somebody that can help manage that. So, we hired Insperity to do our payroll processing mainly and help with some HR stuff. They help with the handbook, PTO and some benefits. We're a small organization, but we do have a few benefits that they help us with. Working with them has been great. Without them, I wouldn't be able to keep up with all the state regulations and everything for tax purposes. I've been very pleased with Insperity.

We've been with Insperity since 2005. The three main things we use them for are the 401(k), the insurance because we are small, and then they handle the preparation of the W-2s and handling the payroll and the taxes. They've been wonderful. They're always responsive. They never make me feel bad about asking dumb questions or repetitive questions because it's been a year or two since I've asked the last time. Insperity allows me to be freed up to do other things that I need to do to support the owners.

We have the payroll services through Insperity. We use their Guardian Life insurance. We use the 401(k) that Insperity offers, a health funding plan. They're amazing. Everybody gets paid correctly. Money is transferred correctly. They run my payroll automatically. I don't even have to log in unless there's a problem and I love all that. It makes it a lot easier on me because that would be another thing that fell under me if I didn't have somebody to do it.

Insperity has very good operation. We're a small company of six people, and it helps us give our employees Fortune 500 company benefits. Through them, we do payroll. They do workman's comp insurance and health insurance for our employees. They do a 401(k) for us. They track the PTO. They handle any HR issues that come up - hiring, onboarding, firing, onboarding. We hired them to do our complete HR including reporting. They also gave us an employee handbook. They’ve been outstanding and I would highly recommend any small company to consider them. It's perfect every time with their reps. They help. We recently had to go get workman comps loss runs and 940s, 941s since we started with them. The payroll specialist got it to us within an hour. It was amazing.

We do not have the manpower and the resources to take on in-house payroll in HR. So, we made the change when our company was sold and Insperity is providing the services that my previous ownership provided. People should take a look at them. We've had a couple of different agents and it seems to be going well. There are some things that I don't get timely information on with my current HR rep but payroll has always been very responsive as well as safety.

I've been a customer for almost 20 years. We were just starting a small operation back then and needed to get good benefits from that. We searched and found out about PEOs and Insperity. We mainly do payroll, 401K, and health insurance with them. They've given a small company Fortune 500 benefits.

The sales agent from Insperity, Michael, is dependable. The team that I have now, the payroll team and my HR liaison, are all really supportive and very helpful. They get back to me in the amount of time that I expect for them to. As far as the services, we have our payroll and our medical benefit services in our package. I really don't have any issues with anything in HR. I haven't had anything that I've had to deal with through the HR department for a couple of years now. So, on the daily or weekly, it's the payroll division that I deal with. I feel like in the very beginning of the process, it was a little overwhelming because there were too many individuals that handle different departments. I didn't have just a client liaison to provide direction until it was all set up.

We use Insperity if we're dealing with a situation and we need any assistance on the best way of doing things. But for the most part, things have been pretty smooth, so we haven't really utilized them too much. Their customer support has been great and my current payroll specialist goes above and beyond.

We used Insperity for payroll, auto insurance, and medical. It was very valuable. Insperity was very reliable and easy to communicate with. There was a very fast turnaround with customer support. At the beginning, it did take a long time to get everything implemented. But for the most part, it was fine. The availability of our designated rep was okay for most of the time too.

My experience with Insperity has been fantastic. From July until November was the only time I struggled with them. I'm a low volume client, so they had a group email, and I just emailed the group and somebody would respond to me eventually. Over the summer, they abandoned that, and so now I've got a person and either that person was on pregnancy leave or whatever. For a period of time, I couldn't get a hold of her. I was needing a number. I wanted a dollar figure calculated, and I couldn't get it. I even called their support. I opened a ticket. I called my salesperson. It was very hard for me to get my one number.

We use Insperity to clock in and out, do our 401(k)s, and get paid and it's pretty helpful. The customer support has been good. They were straightforward with any of the stuff that I needed help with and doing that leave of absence that I had last year.

My Insperity agents are outstanding. I can't say enough good things about Liz who was our salesperson and pretty much everyone that we've worked with at Insperity. As far as customer support, the availability and continuity are the most important things. We were with a different provider previously and the reasons for leaving revolved around the fact that we kept getting new account executives on a regular basis. It seems as though every time we made a call, we were trying to educate somebody new about our business.

My partner uses Insperity and comfortable with it. I liked it and it was fine with me. It makes my business run easier. It takes the worry out of payroll and ancillary products, like insurance and 401(k) and allows a third party that is completely compliant and very good at what they do. I don't have to worry about it at all. It’s one thing off my plate.

We were shopping for a different payroll system. Insperity was cheaper compared to other companies and the service itself, like just speaking to them, was a lot nicer. Their customer support has been good. They provide good service. The communication is there. Working with them makes our business so much easier because I don't have to deal with the payroll, and just turn in the hours. They do all of that. If an employee has questions, they're available and take away from me having to do that.

It's been a wonderful experience with Insperity. We use it for the full payroll and they do the complete human resource for us. Insperity is very valuable. The customer service is excellent. Whatever our needs are, they are on top of it. I had to go through the training process and it was great. They answered all my questions and they sent me information and very easy steps. This was something that was very new to me and I was dealing with it that close. They have been top-notch. I like too that some of our people were promoted within the company. That says a lot about a company when people are staying and can move up within the company. We have had other people. It's not because somebody left but it's because they got promoted. I always felt good about that.

We utilize the payroll, medical, and all of those benefits with Insperity. We added the timekeeping system within the last couple of months and it was a process that they really held our hand through. It was very interactive and they made sure that we got everything in order. Their service has helped us to be more organized with recordkeeping in terms of managing the employees and dealing with HR issues. Also, they've always been very responsive whenever I've needed help with anything. When I needed to speak with someone, I have been able to do that and get issues resolved. But you can do most things that you need to do through the website. It's user-friendly. The service is high quality, although it's expensive.

I have a very positive experience with the Insperity rep. I work with mostly payroll and the HR and both have been extremely helpful, approachable, accessible and answer our questions and needs. I've also worked with the background check group and the recruitment to hire. We are a small nonprofit, but I don't have time to do the payroll and to deal with a lot of HR issues. During COVID, Insperity was invaluable because they helped us with the PPP loan and later on with the ERC that the whole process that they provided for us facilitated our application and how we manage that. I don't know how I would have done it if I had to do it by myself. So the process was easy.

Insperity has been good for me and I appreciate them. Michael did a good job for me and stuck with me through the initial resistance part. Incredible numbers of people have solicited me but it was Michael that turned the tide for me. Having Insperity, I don't have to deal with a lot of the State of California. California's number 50th in ease of doing business for small business owners. It’s terrible. That's the reason people are leaving California. But Insperity insulates me from a lot of that stuff. When they come in, I just direct them to Insperity and Insperity takes care of it. They have lawyers and specialists. I also have an Insperity guy that does inspections for OSHA that we're working on right now to get rid of violations. I had a Contractors State Board reporting problem. They just took care of that. They take care of all my COIs.

We had been recommended to Insperity by a custodian and we're looking for mostly payroll support and insurance benefits. We met with a sales representative who walked us through the process, quoted us an amount, and we felt it was competitive and moved forward.

Insperity's rep is very good. He's been very responsive and we've been with them a while, so he usually follows up with us. They provide payroll, human resources, workman comp, and benefits for us. So far, they do the job that we hired them for and for the most part, we've been happy with them.

We have the home office, the payroll and the health insurance with Insperity. Their software is easy to use. I had one problem and it was corrected. Everything went smoothly for the most part. It's very valuable for me because I couldn't get health insurance outside of their organization without either some exclusion or being very expensive.

Insperity provides benefits that you wouldn't be able to get in the marketplace as an individual business owner at a very competitive rate. I'm very satisfied.

Insperity offered us a better deal than what ADP was doing for us. With any switching over payroll for any company, it's always a pain. But Insperity did a good job. They made it not too difficult for us. It's been streamlined and efficient. That's something we need because it takes it off of our plate. We don't have to worry about the payroll side.

It was very expensive to be with Insperity, but it made sense because of my health insurance. I was with them for years and they were fine.

The process with Insperity when I signed up was very smooth and the quoting process was straightforward. They asked for some employee data and then, they generated a proposal. From an onboarding perspective, the time tracking system was probably the most cumbersome. It wasn't exactly well integrated at the time but it's gotten better. Working with Insperity has been seamless. So, it's going well.

Overall, working with them has been good. We have our 401(k), paychecks, and benefits through them. The service has been very valuable. They had all the infrastructure set up so we didn't have to worry about that. There are areas for improvement and I wish the responses from customer support were a little more timely but other than that, once a message is received, the information is applicable and concise enough. I would recommend them to someone else.

I've been with Insperity for 10+ years, and it's been good. I was with them when they changed over from Administaff, and the technology has constantly gotten better. I do benefits, payroll and workers' comp through them, and it helps me 'cause I don't have to take those types of calls from the employees. They just go directly to the Insperity portal. I've also called for minor everyday things, and those responses have been excellent.

I inherited Insperity, but the level of service kept me there. They're on it from A to Z, from payroll issues to HR issues to any questions I have. They were extremely responsive. Payroll is my most frequent contact with them, and they respond in a matter of minutes, if not immediately. They're not the cheapest option out there, but I'm very comfortable with the level of service. What I've come to expect, they meet every time. I'm completely satisfied.

Insperity's reps were friendly and informative. If I would make a mistake on the payroll, I would have to call them to make corrections and they would resolve it immediately. As long as it gets fixed before payroll, that's all we ask for and that's never been a problem. With Insperity, we have better insurance, so the employees are happier. It's a perk when you're trying to hire.

We like Insperity. We like their benefits and their service. We're happy with them and we've been with them since 2018. Their reps told us what to expect, asked a lot of questions and drew us on a board what it was all about, how to break down, and what we're gonna be paying for. Working with Insperity has made my job a lot easier.

Insperity simplifies payroll and the team is responsive.

We have for several years been supported by Insperity for our wholly owned, small business with employees in several states. Since the beginning, we have relied on Insperity for accurate tax filings, technical support, and general information as laws and circumstances have changed -through pandemics and new federal initiatives. We are always confident that our colleagues at Insperity will be responsive, and the information provided is accurate and easily accessible. We love our partnership with Insperity, and I recommend you often to strategic partners and clients doing business in the USA.

We have one HR representative, a payroll specialist and a field manager. There were a couple of instances when the reps should have known the answer but we got the runaround and two different answers but those have been few and far between. Also, we've had to escalate things which is not necessarily their fault. We always get a response. But the dedicated rep was the biggest part for us. If they're on vacation, their email inbox gets monitored by somebody else. Other than that, the cost is fantastic at almost half of what our old service was per head. We got much better return on that over what we get. There are a couple of things we've had to make concessions with but it's a small price to pay for cost savings. The service they provide to a small company like us where we don't have to do the heavy lifting is the biggest thing.

We love Insperity. They handle our work comp and our health insurance. When I send in the payroll, I get a response back usually within an hour or two saying it's ready to be approved. That's all it takes. Also, whenever I have questions or problems and I email them, they get back to me right away. Then, if I call anyone there and I have the wrong person, they always have the right person to send me to or the right letters or forms that will tell me how to do whatever I need to do. Insperity makes it easier for me to get other things done and I don't have to worry about if things are getting done because I know they take care of it.

Their customer support and IT are good. It's easy enough to do payroll online. Insperity makes payroll and the associated employment taxes easier to deal with.

The person that we worked with at Insperity was very helpful and attentive. Any questions that we had, our rep walked us through every step. If he didn't have the answer, he got us to the right person. So, it was an easy process for us because we had somebody who was very patient in getting us set up and making sure that we were connected to the right people for anything that we needed. We're using all of the payroll and for any other HR questions that we have, they're very easy to work with. They provide any type of support or backup that we need. As far as the site, sometimes it's hard to find different reports. But any time I can't find any thing, I just reach out to somebody and they tell me where to go. Aside from that, a lot of the trainings that were available helped us as far as improving the skills that we have for our team, which has increased our efficiency.

We use a lot of Insperity's features. We use their payroll service. I'm very pleased with the customer service experience. We’ve gone to them with different questions and needs throughout the years. They've always been extremely responsive. We're able to offer very good benefits for our employees. Their fees are high, but they're worth it. They were also particularly helpful in responding to the need for reports and information when the PPP loans first became available. They greatly sped up our application process for that.

I was the one with the most payroll knowledge as far as the company goes and I didn't have any input in the beginning so at the last minute, with just about less than three weeks into the process, the company told me about Insperity. It was a lot of work I had to do but I had great process from the two people that I had to deal with. Insperity’s website was completely different from the process that we had at Paycom so it was a learning curve for us. The company was used to doing it one way and then they had to change the process, and even changed the way I did payroll. They were also handling some of the HR processes. So, I wasn't certain with everything or I had to ask a lot of questions. Linda in payroll, helped me with quite a bit. And anything that I would have questions on, I was directed to the correct person.

Insperity provided fantastic support. We had a team in HR. If you had to do HR stuff, you could email the team. They would also monitor the email thing for payroll. There was a team behind some of these pieces. You would always have somebody available to talk to and help you out. We had staff all over the country so there were multiple states where we had to handle all those taxes individually. That piece was awful but the team at Insperity was helpful to manage most of that. Mike was our initial salesperson and lead throughout the entire project. He was an awesome guy to work with. On a few occasions, he went above and beyond onboarding us and our team.

They're a great payroll service provider. Their platform online is so easy to use not only for myself when I'm doing payroll but for the employees if they need to check something on their own. Customer support is really quick. I have direct contact with my payroll specialist.

We have payroll and HR services with them, as well as everything except for time and attendance. I like that they're real quick to reply to emails and phone calls. But my boss usually enters the payroll and he wishes that a couple of things were different like options for payroll deductions for employees. When my boss goes into each employee's profile to enter the payroll, the Insperity deduction they do on their end doesn't show up. My boss would like to see it rather than having to wait on the final reports. We brought that to their attention and they said they are gonna look into it to see if they can accommodate.

We use their onboarding feature, all the benefits, and payroll with Insperity. We have a rep that we usually go through and she's usually good about answering our calls and emails. It's really simple to use and customer service is great.

I went to market and interviewed a lot of PEOs, and Insperity was the one. The company I worked for at the time had employees located in 26 states. We needed someone who could be an expert in all those states because the registrations, the unemployment, and the labor laws were too much to handle. Insperity had experience in the market whereas a lot of the other PEOs were relatively new. They were tech companies that had no HR compliance background. Insperity used to be called Administaff. They had been around a long time and functioning. I had been on Administaff payroll at some point for one of my companies that I worked for as an employee back in 2009. When I got laid off, Insperity was phenomenal. They made sure that I got all of the government credits. I only had to pay $5 a month for my COBRA, which would have been $500 a month while I was on unemployment. That helped me get the unemployment set up. It was done very quickly and professionally.

We work with Insperity since 2016. When we got on board, the customer service was pretty good. But one issue we had was they switched our customer representative a lot of times and that could cause some inconvenience. Other than that, everything is good. They are our full PEO service provider, so we utilize their payroll, medical insurance, health insurance, their compensation, performance, HR services, and trainings. We really like that we can get all the help we need from them, whether it's payroll, benefits, 401(k), or insurance.

With Insperity, I just input hours or dollars to get payroll. I don't have to worry about negotiating workman's comp or about negotiating health, dental, or vision plans. It's a package deal and that's about all I can afford in terms of time. I don't have to hire or have an HR department. They do everything for me.

We use them for payroll and benefits. The staff have been great and we've never had an issue. Having them has been an incredible benefit for us. They provide what we need both from a product and a person standpoint.

I've been with Insperity for nearly two years and can't wait to transition away. Not only are they one of the most expensive PEOs out there, but the level of service is awful. We lucked out and were assigned a great account manager, but her hands were essentially tied to get anything done with our "team" (who even though there were many of them were still slow to respond and often gave incorrect information - including telling me I didn't give someone a raise that I had, which resulted in my accidentally giving them another raise). Their HR consulting was counterproductive and they suggested policies around PTO payouts that were above state minimums and ended up costing us THOUSANDS of dollars. DO NOT RECOMMEND!! RUN AWAY!

We've been with Insperity for 10 years now. We have direct contacts and they are quick to respond. We're very happy with them. They make the transition for payroll and such easier.

My company had used another company first and went to Insperity because they offered better benefits and services. I have somebody that is always available for me if I have a concern or question about how to handle something from an HR perspective. I have a great person that handles our payroll. She does very well and I connect with her every couple of weeks to make sure we're all set there. Sometimes I just need advice, so she would send out some things for me to read to prepare and give suggestions to our president on how we should manage conflicts. She has been helpful in every aspect.

We looked into Insperity and it was much simpler. We had them up and running within a few weeks. Everything was straightforward. As soon as I get in contact with customer support, they get back to me within a day or two, maximum. Insperity is very easy to use and navigate over the website, especially with the phone app. It'something to look forward to.

Insperity was very personal, human, and nice. We made a lifelong friend in our salesperson Dave. He wasn't pushy at all and was here to help us. He stuck with us when almost any other salesperson would have given up. We ended up singing on after several months. We use their payroll service and they do tax stuff for us as well. They also help with HR advising and setting up HR policies for our organization to make sure that we are compliant. They also helped restructure our compensation and benefits to where we're attracting and recruiting talent. Insperity has solved my headache with payroll and allowed us to grow from two employees to 10. Our revenue can increase five times from what we were doing previously. Without them, we couldn't have done that.

Insperity takes care of everything for us. We don't have to worry about doing much of the paperwork like deducting, calculating and all that stuff with paychecks. The customer support is awesome. If I ever need any assistance with anything, they usually are good about responding back to my emails efficiently. Or if not, if I call them, they usually guide me through or they help me with what I need. So, I've never had a negative experience when I've contacted anyone at Insperity. They strive for great customer service and make sure that we're satisfied with what we need. They're constantly reaching out to see if we need anything else. Overall, they're great. I have no complaints and that explains why we've been with them for so long.

Everything went well with Insperity. They had several people contact us to set up different things, and each person went through that with us on how to use the different things that they offered. We use them for payroll and insurance. Their website has been fine and I haven't had a problem with it. Having Insperity makes things easier on us and we get to spend our time more with our companies than having to worry about the other stuff.

It was very easy to do the setup. It was pretty turnkey. I only use the portal, which is really what we need to use to manage the business. It's reasonably straightforward. The customer support was very good. They were very responsive and quick. If I had a question, they took care of it. Insperity has taken one administrative task completely off our plate. They're reasonably proactive on making us aware of relevant topics and issues and helping out with various things that are beneficial to our business, namely, when it gets into the COVID-related things. They were very good on that.

They provide good service at a reasonable price for what you get. They're also very helpful. They've answered everything we needed to know and they answer promptly.

Insperity is very inclusive with everything, so they're a great company to go through. They combine smaller companies together and give the illusion that we are a larger company. That way, we can have cost reductions for employees as well as for us as a company. Their website is very easy to use and there's so much on there that I almost have to have a full-time job just to go look at everything. So, it's fun to be able to go out there, find what I need, and be able to go from there.

I love Insperity. They have been a rock star group helping me not to have to focus with all the back office stuff and focus on growing the company. I like the one-stop full Insperity portal for our employees and for me. It works well to tie it all together and it's a big reason why I won't jump into other benefit groups that are always reaching out because I don't wanna break off one little piece that still has our payroll and all the other things running through it.

We use Insperity for payroll services and as an HR service. I enter all the information in there and it's so easy to do. The website has been great. I had some questions on entering a new employee and I had no clue how to do that. They guided me through and they were extremely friendly to deal with. I don't have to spend a lot of time on Insperity, so I can actually spend more time on my other job duties. It's a very efficient service and it has taken a lot off my shoulders.

Working with Insperity has been good. We have them for payroll and everything is being taken care of. When we contact them, we get an answer. They tell us where to go and what we need to do to get whatever we're looking for. Check into it and see if there's something they can do for you.

We're a growing company and we didn't wanna have a dedicated HR. I've worked with payroll services companies before and I never had the support this good. Insperity allowed us to grow. We've expanded in multiple states with no problem and no extra overhead on our part. But they don't market themselves as well as they should because they have a very complete team. So it's nice from that perspective because we've added features to their solutions that we didn't even know about early on.

We got rid of ADP and went with Insperity. There was a lot of better options for staff and so forth. The sales process went very well. The rep was very good, helpful and straightforward. Customer support is very good. I'm assigned a team, and I have their contact information and I could call them or email them. When there's an issue with payroll, I just fire off an email to them, and they jump right on it. They respond very quickly.

Insperity has been responsive and quick. Our payroll, HR and health insurance are through them. There's a little bit training available out there for the employees. Insperity has been beneficial from doing certain things like handbooks. Not knowing what we were doing, they guided us through the whole process and updated it. Before I started with them, it was a disaster. Once we were with them, it was easy. If there is an issue, we can contact them. Any time I have a question or a delay on our side, they'd follow up patiently.

We use Insperity for our workman's comp, payroll, as well as medical and dental benefits. It made our business easier and more efficient. It's streamlined, and everybody's been very friendly, helpful, and responsive as well. We're a small company, so it was nice to have the benefits package.

Based on the size of our company, we felt that Insperity was a good match in ability to outsource certain functions. We liked their reputation in the marketplace, knowledge of our business, and reliability. The processes that we go through are very seamless. They're extremely responsive. They're great at providing knowledge and they are very service-oriented. Their website has a lot of resources and information that I regularly access. We utilize payroll and workers compensation. We get medical benefits as a part of our relationship with them, but the on-boarding and off-boarding process of employees is the main thing we use them for. I would endorse Insperity as a good option.

I was impressed by what the local reps had to say. They showed us some good options and Insperity was more affordable than I thought it would be. When we have a personnel issue our HR consultants are extremely helpful and very supportive. They walk us through saying, "Here's how you handle this. Here's the best way to take care of all the paperwork". They made the process of handling employee discipline or terminations a lot easier. In terms of payroll support, they're always quick to respond. They let us know if we have an issue that we need to address. Everyone is always very friendly and helpful. They're three steps ahead of me. They know what I'm gonna ask and they know what we need. Our employees have a full team of resources to answer all their questions about benefits and payroll. So, I don't have to answer the questions because I don't know the answers.

Insperity’s platform is easy and friendly compared to the one that we had, which gave employees the ability to do their own portals to be able to track PTO time, put in their time vacation, and also see their insurance submitted in. We’ve had different individuals who we work with in Insperity based on what our needs are. They are attentive to our multiple locations and the work that we do, getting the answers to questions that are needed from them. Besides their HR service, we handle any mediation, managing emails, and handbooks through their service.

Their customer service is good. It is accessible, timely, and efficient. The system works very well.

We have to do payroll and health insurance primarily with Insperity. There are other stuff that are incidental. You get some other benefits with it. I'm assigned to the Dallas team. The shortcoming is there's only one person on the so-called team. Communicating would be nice. Responding when I need help is slow. I have to ratchet up aggressiveness, which I don't wanna do. That's the problem with only having one person on the team. Someone's gonna take a day off or not be available. That's normal. I don't expect them to wait on me. But there's not a suitable second person and that's one problem I've experienced. It's probably because we don't have a sales rep, whereas, we normally do. It's probably because we're not big enough, so they don't wanna assign anyone to us.

We used the payroll and the insurance part of Insperity. And we're trying to get the ERC, but it's extremely slow and frustrating. We did it for three quarters and we still haven't gotten the money yet from 2021. Other than that, the people were very nice. The system was kind of form-centric, so everything you did needed a form, which was a lot and hard to find online. But the people were helpful in order to find what I needed and do whatever I needed to do. The lack of transparency didn't help though. We were not told about the service fee and they wouldn't give us backup on it. So, we went with another company that was a little bit more transparent on what the fees were.

Insperity handles any unemployment claims for us, which is great. Any time we've had weird issues pop up, we have an HR specialist that we could call and get advice from and help make performance improvement plans. It's like having an HR specialist on staff, but not on staff. Also, Insperity allows us to offer benefits that we otherwise wouldn't have access to because we're a small nonprofit organization like great healthcare benefits, a whole manner of disability benefits, insurances, eye, dental, and 401. It's almost like we could offer corporate benefits at our small nonprofit. We love them. They offered the best benefits after we looked at three PEOs.

We're a small business and Insperity allows us to offer our teammates what you might have access to with a large company. The prices of that are fair. It helps me out as the head of the practice to be able to have an actual company that does all of the payrolls. It makes things easier. It's also good to have a partner when you have some behavioral issues with teammates that needed to be addressed -- being able to talk with someone with some experience with HR and get good advice on how to handle the situation. We've been with Insperity for a little over two years and I don't have any complaints. They're always on top of it and they respond very quick.

We do our payroll, our benefits, and 401K through Insperity. They take care of all the payroll. We don't have to deal with that. It’s pretty easy. Our payroll contact person has always been great. She's been the same person since we started. Ron was the one that we set up the account initially with, and we still speak with him. The service is good. We feel like we're getting our money's worth.

We send in paperwork for background checks and Insperity sends those back to us, and we use them for the employment hiring process. Insperity does our payroll and I use them for getting employees in the system so we can get them paid. Insperity puts them in their system and once they're in there, I can put them in TimeStar. They get their hands scanned into it which is a handling process that we do.

I've got two companies under Insperity. The first one started in 2017 and the other one started last year. It's nice to know that things are taken care of and I don't have to have a fleet of tax accountants on my payroll to get things done. Having full confidence that things are being done right is important. They make things easier. I can set up shop in any state to the union overnight. A couple of times, I ran into a little bit of rigmarole runaround. But for the most part, the experience has been quite good. The cost can always be cheaper. We went through a negotiation on our rates a couple of years back. It was long. Our insurance rates went up quite a bit for some of our folks and we had to fight about that quite a bit. It wasn't the most pleasant. If they could give us a straight-up good deal upfront, we'd be much happier. But generally, the cost is tolerable.

We use Insperity for payroll, benefits, 401(k) management, and when we have questions about employee issues. Their reps have been very responsive and we've been happy with their service. With their help, we're not having to hassle with a lot of things. Their price is a little high compared to a lot of their competitors but it's worth it.

Insperity was a tad better a year or two ago. It was a dip for a while there in trying to identify the help that we needed moving ahead. But that has fixed itself. The person whom we had relied on became very familiar with our company. We can talk to each other, whether it's over the phone or email. They know how to respond to us and we know how to respond to them. When that got messed up and new people were introduced, some of the familiarity was lost so we had to come up with a new way of making things work. I have a lot of confidence in Insperity to do the right thing. There are some things that are required that I have gotten used to. It's kinda dotting Is and crossing Ts, things that you normally wouldn't do if you were running the company, doing the payroll and managing the HR yourself. The quality of service is good. It cost about one employee, and and they don't cost us health insurance and a lot of other things.

We did an analysis and figured that there were significant savings if we went with them for our health insurance. Also, we used to have ADP, but we did not have any time and attendance. So, we decided to go with Insperity to have that which has been critical for our operations. Plus, being with them allowed us to hire staff in different states, which is also a big benefit. We fell in love with the platform and the fact that everything is a single sign-on.

When you join with Insperity, it's like they own you and the owners weren't looking to be owned by anybody. The salesmen were good in the beginning, although one of the gentlemen, Eric, had fabricated about two different instances, which I found really important to move forward with them. Matt, the other partner that was with him, was thankfully honest and forthright. When I called Eric out, one was to do with actual payroll reports, and he really didn't have a good explanation. So, I've never really had a good taste in my mouth for him. He kinda reminded me of a greasy car salesman. I actually talked to the owner and thought maybe we shouldn't move forward because it was not a good look to start out with a business and partnership when you have somebody fabricate things. He couldn't deny him because I had him on paper. I tried to just overlook that and move forward.

The service with Insperity is great. We can't get health insurance for the same competitive rates that they have. We're a small business so it's good not to deal with a lot of the things. My one issue with Insperity is that when there's interference in business decision there’s a problem. They give lip service. The issue has to do with us having to let somebody go. It happened two different times. We had somebody we let go years ago, and he threatened a suit. It was not a legitimate threat in our opinion, and we weren't gonna do anything about it. But Insperity said that we had to settle it. They didn't wanna be exposed because of the co-employment. That cost us five grand. We didn't want to set precedent for the employees that they could just scream lawsuit and get money.

We did a reassessment at the beginning of the renewal for this year and looked at other companies to see if we could get a better rate or a better package deal. We decided to stay with Insperity because they have better insurance rates for our employees as well as better rates for us as far as the fees for their services, as well as the customer service aspect of Insperity. They also answer very properly and completely. They have all the resources we need anytime we need to reach out for any questions or HR concerns and they have a full staff that helps us promptly. The website is also easy to use. It flows intuitively. It's not hard to find what you're looking for in it.

It was one of the only PEOs at the time we went with them. We liked what we learned and went with it. Their representatives are great and very professional. Working with Insperity allowed us to focus on what we're here to do and not worry about the HR side of things.

Insperity is running our payroll. They're providing full service so far, and they are also providing some support in the 401K. This is mostly a high level of support I'm getting from them. They have a good technical team that supports us with any questions we have, and walks us through in the system and process.

By far, Insperity offered the best pricing for service. They were all-inclusive and really met our needs in a lot of areas as far as transparency and the quality of service they provide. We use the E-learning System access all of the time. We use the payroll. We use all of the benefits and then the benefit information, the well-being piece of it, and then the EAP. It impacted our business in a positive way just having most of the compliance done and all the tax filing. It's a huge time-saver and it's done accurately and tied directly into the payroll system.

The Insperity representatives always answer our questions and they go out of their way to help us and get things done. They've all been outstanding. Our payroll specialist is amazing. Our local representative keeps us informed of updates and we can rely on her to answer any questions we have at any given time. All our payroll services and health insurance are through Insperity. We've been very happy with them for the past 24 years. We don't have anything bad to say about them. They've been great in every aspect.

We had to contact Insperity when somebody couldn't change a password and they've been very helpful. I also had to contact them for other things and there had been times where it has taken them a while to get back to me, so we had to do something. Recently, we hired two people from a temp agency and one guy needed a PIN number for our time clock. We have a fingerprint time clock and when I put them in payroll, Insperity said we couldn't put them in payroll and that we'd have to put them in timeshare. But nobody could really tell me how to do that and I had to go in and figure it out myself. We at least learned something but that was a big waste of time.

Everyone we've dealt at Insperity has been excellent and we've never had any issue. If something did come up, someone was always able to solve it for us. We use them for payroll, healthcare, and 401k services. Their website is very understandable and we can't run our business without them. We’re small with about 30 people and more than half are professional or technical people. We have to have a good benefits program even at our size in order to attract people and that's critical.

My experience with Insperity has been positive. The website is pretty easy to navigate and they do their job. But they do not have our handbook on file. They must have switched over employees and lost the file. That's one thing that I was pretty disappointed in. We finally had to find the one in our office.

I'm the main contact here for Insperity, and our interactions have been very good. We have a good working relationship. Insperity has provided expertise that we don't have the staff to provide ourselves. We're not large enough to have a full-fledged human resource department and a safety expertise. They provide expertise that goes beyond what we could hire people to do here.

We were looking to move to a fully remote online environment. The people at Insperity that worked our transition were at times a little hasty. But, you need to be that way when doing something of that major. But when we transitioned into our HR people and payroll people, they were a lot more patient. It was overall a really comfortable experience. As the ball started rolling, everyone knew exactly what was going on and what we needed to do. Everything was as accurately described and the function worked just as they described it. We've gotten the things that we wanted out of it.

I do the payroll so I have to interact with Insperity sometimes to get something corrected and I never had a problem with that. I'm satisfied. They've taken stress off of me and they seem to get everything that I need done. When I have a problem and I call them, it seems to be handled. So I'm happy.

Back in 2015, I worked with a small oil and gas company and we used Insperity there. I enjoyed the people, especially Sarah. She was my first contact there. In 2019, I was hired on as the controller for this company. They had already made the decision to go with Insperity, which I've been very happy with, and I have continued on.

I've had a good experience with Insperity. It's fast, smooth, user-friendly and it tells you what benefits are, and all my employees are happily paid. We're utilizing I-9 forms, payroll and benefits. We use them on our health insurance. I've used other softwares before, like UltiPro. I like Insperity a lot better. UltiPro felt more corporate and all these clocking in all the time. Whereas Insperity, it's more down to my personal needs. When I need to click on something, I can see where it is. It's the way the website is built. It's better than what I used to use in UltiPro.

I needed HR help for my business. The service of Insperity is much better than all the others. They are complete HR support. When employees have issues, they can go to Insperity directly. They assign a payroll specialist and different roles to help out the business and employees. I'm the owner and I don't really have to worry too much because Insperity is taking care of my HR needs. I would highly recommend it.

The only thing that works at Insperity is the sales department. After that you won't even get through to anyone, let alone get help with your issues. Finally switched to a real human resource company and I'm happy!

This HR/benefits software is so cumbersome to work with. It may cost less than other similar products, but navigating it is more difficult, support is really bad, they make sign all kinds of documents irrelevant to your employment and as soon as you leave an employer's, everything is immediately deleted. They don't have the courtesy to keep your records for a grace period of time. Do not purchase this software. It is not user friendly and both as a manager and individual user, I have had a hard time using it.

Insperity is supposed to be an all-inclusive service for Payroll, HR, (and as we were sold) job posting, applicant tracking, and hiring and screening. Forget the last three - they exist behind a massive paywall; they won't mention it upfront. We were crystal clear about our needs from the first meeting: payroll, hiring, screening, all of it. We had several open positions. We were told the platform would allow for job ads to be posted to Indeed, and applicants to be received and tracked via the platform, all the way through onboarding.

I use Insperity for the payroll and so far, I haven't had any issues. It just saves me time from having to deal with payroll and every time I send a question, they answered.

Insperity's site is easy to manage and it was way easier from that website to handle everything. I had payroll specialists handling our account who were quick to respond to any inquiry. They were Giselle and Renee and my experience with them was fantastic. Every time I had a question, whether it was the Insperity department handling background checks or the department handling legal, they were all very accommodating. We also got some trainings from Insperity and this year, I know we have added the 401K program.

They feel like family and they're incredible. Every employee there has been awesome. It's almost unusual because in a day of so much technology and disconnect, there's an incredible amount of human relation in Insperity. We're super happy with Insperity, and the payroll and the 401k options. The HR is phenomenal as well. We use them when we have issues that are kind of heightened and elevated from what we can handle on a daily basis, and they're just awesome. They do a great job.

We have two specialists with Insperity. We have a payroll specialist and another who is a general HR specialist. The general HR specialist is very good. She's very responsive and helpful. Our payroll specialist is relatively new to her job so we've had a couple of bumps there. We had the same payroll specialist for two and a half years that I've been in the job then it changed recently. We had a couple of growing pains.

I've had a great experience with Insperity. We utilize them for the PO, professional organization. Their service has been excellent.

Insperity was the one that worked out the best for us. They offer stuff that we don't necessarily have at the moment, specifically HR support. We just hire a Chief Talent Officer, but they've always been great in terms of offering that as half support with our needs. Also, the pricing for the insurance has really been a benefit considering we're on the smaller front or small to mid-size. In terms of timing, it depends on who you're trying to reach in the company and the department. They've also experienced, especially with the pandemic, a lot of turnover and a lot of moving parts, but our account person has been really great in communicating, telling us to be patient while they sort things out on their end.

Insperity offers healthcare which I wanted to get for myself and for my staff. That made life easier than trying to do it on our own. The documents they wanted were easy to get. Every single person I've ever worked with in their company has been spectacular.

Insperity was concise. I had a couple of Zoom meetings with them during the COVID mess and they were straightforward, and I liked that. I get everything that's particular that comes down the pipe from the Feds and the State that I need to be aware of. Whether or not it applies to me is immaterial. I'm in Texas and has a business in California and Insperity gets it all. They send me anything I need to have to put on the wall and contact me routinely. I'm never in the dark. I get it via email and in hardcopy so, there's a backup in case I miss it online. I have the 401(k) through them for the office, payroll, my health insurance and any life insurance. I've got four employees and I offer them everything that's available because we all need that stuff.

When I came aboard in 2006, we had an Administaff then they changed names to Insperity. It became outrageously expensive to the point that we dropped it. We found a replacement called ADP TotalSource and the first year saved us $43,000 on fees. We're very happy for seven years. But we changed back to Insperity in May 2019. The major reason was to find group health insurance because going on an open market for a company with 11 employees is possible but the price is outrageous. They are very high with Insperity also. If we go on the open market and do payroll through somebody else, all the fees we pay Insperity will be balanced with other prices. But we still use Insperity because of the convenience. Convenience is very expensive, especially right now.

We are an online company and we are all over the country. To have unemployment and all the things set up in all the different states where we have employees was going to be super time-consuming. Insperity was a good option. Their sales rep was awesome and he became like a buddy. Anytime we had any questions, he was right there and he would almost anticipate some of the questions that we would have. Anytime we were not moving quickly enough on something, he would reach out ahead of time. It was a really great experience working with him.

We wanted to get some better rates on health insurance so our company reached out to Insperity. I worked for Paychex for 10 years, so I knew Insperity and all the PEOs. The sales reps were straightforward and didn't hide anything. We were using the whole thing that Insperity offered such as health benefits, HR support, unemployment insurance, and worker's comp. On the whole, their website for the employees and for myself was really good. The same can be said about their payroll process. Working with our primary contact was always very good too. Towards the end, they changed the HR people about five times.

Insperity's service is fine. We've enjoyed it thus far. I rarely speak to anybody from Insperity but the time that I have had representatives reach out, they've been very professional and courteous. Insperity is a good choice.

Insperity is our payroll provider, and I have an issue with the way that they process payroll, calculating hours instead of dollars. There's a lot of convoluted ways to calculate payroll, but that's my only complaint about it. There's a lot of different benefits to having Insperity. The major benefit to us is the medical part of it. The premium. Having a lower cost for medical. Also, interactions are always very good in each department.

It's easy to navigate the website, and if you can't navigate, there's always a phone number that you can call that somebody can help you out. We like the reps' professionalism, including their knowledge base and their timeliness on answering questions and getting back to us. With Insperity, you get what you pay for. They are a bit more than others, but they provide a service that far exceeds your expectations.

A lot of Insperity’s services has been great. In general, I find the payroll process on their portal to be unwieldy. There are a lot of steps, and there's not a clear map. I would prefer, and I've told them this, to have a clear map of the journey. ‘Cause I only run payroll every two weeks, so every time I go in, I gotta look at my instructions. I don't have it memorized.

We use everything with Insperity from termination with the employees, workers' comp issues, people that resigned, and unemployment. So far, so good. Working with them has been very smooth. They do a good job.

We'd been with Insperity before and we left and had a bad experience with other places. The service levels for a lot of the products that Insperity offers are better, and on top of it, at the time, they had the most competitive healthcare plan for us.

I've been happy with Insperity. They're expensive, price-wise, and we stay with them. So far, so good.

Everything has been excellent with Insperity. If I have anything, they respond immediately. I find their website easy to navigate. We use Insperity for payroll, 401(k), and health insurance. Being able to offer these services helps with our retention. It helps bring people in because a lot of people are looking for these things. They want the full package and they want it to be easy. If only someone could adjust the price down for Insperity, that would make me happy.

I used Insperity most commonly for Benefits and Payroll Management. It’s a lot easier than doing it myself. We had one unemployment claim dispute. We've had employees in multiple states so, the multiple-state situation has been helpful and then, Insperity helped with policies and handbooks. It's nice to have people who know what's supposed to happen when we sometimes don't.

We have our Time and Attendance and Payroll through Insperity. They are a great source of information. I have a few people that I deal with because they’re all compartmentalized. The HR department is not that great. It's so hard for them to even email me back. The Time and Attendance is also hard time sometimes getting a response back but the Payroll Department is great.

My employees were no longer qualified to be 1099. We did Insperity as they were a flexible service and able to handle a small company. Their customer support is excellent.

Insperity does a wonderful job but they provide a lot of services that we don't use. We're a very small company with five or six employees. They offer these services that companies with 50, 60 employees would use. We're paying for them even though we're not taking advantage of them. They keep charging the same rate. It's unbelievable how much I pay for their services to do my payroll.

The sales process was excellent. We use them for 401(k), health insurance, benefits, workman's comp insurance, benefit tracking, PTO tracking, payroll service, and credit processing. Everything is completely acceptable.

Jay, my salesperson, reached out to me before I was ready to hire a PEO. He did a good job staying in touch over a couple of years until I was ready. Customer support has been phenomenal and Roni, my main contact, is unbelievable. Working with them has made my business simpler and I don't have to worry about a lot of stuff.

I have worked with Insperity for the last few years and I find them to be capable. They provide all of the support for time and attendance as well as HR. There have been times that we needed to resolve issues or differences in terms of time and attendance issues. We also had some instances where people had reasons to be on a leave of absence. Customer service was supportive and helpful with those. In general, Insperity has been a good support organization. I am satisfied.

We're using the payroll and benefits, and the customer support has been great so far. We’re also starting to get into using a bit more of Insperity's products, and I’m waiting to hear back about that now.

I use Insperity for payroll and to find out what my benefits are and verify my coverage. The portal is very easy for beginners that don’t know too much about websites. I don’t use it every day, but if I need to look something up, things are easy to find. Very well spelled out. I can also receive the information rather quickly. I would recommend Insperity.

The PEO was a mess, so we went back to Insperity. They were expensive, but at least our payroll was done correctly. They always know that everything's done correctly and we don't have to worry about it. I find it extremely user-friendly and intuitive. If I don't know where something's at, it's easy to find. If I'm looking for reports, I go to Reports and I start looking for the things I need. Also, I have a couple of people, like my payroll person and HR person, that I have their direct phone numbers. If I don't talk to them that day, they call me back the next day. They respond very quickly. Insperity has freed up my time to do other stuff. Sometimes when we've had HR issues, they've been able to help us do the HR issues quickly and help us get them resolved. It has been a big impact in helping us through some of the small business stuff that we don't have a lot of access to.

We're happy with Insperity. Everything seems to be going well, and I have no complaints. It’s the way I like it. Sometimes, if I’m trying to dig around and find some information, the portal can be a little confusing on knowing which things to click to get what I need, but mostly, I have talked to the reps and gotten the standard reports that I need custom-made for me. So, it’s mostly okay. Everybody that I’ve dealt with from Insperity has been helpful and responsive. Insperity is a little pricey but it’s still a lot less expensive than having a full-time HR person or staff.

Their customer service was phenomenal. Everyone I've dealt with was very friendly and professional. I've dealt with other PEOs before and I haven't had the greatest experience when it was time to get someone on the phone to speak to or to respond to my emails. With Insperity, they were great at that. Oftentimes, you get a sales rep and the sales rep is super friendly, nice and happy. But, once you sign the contract, you never hear from him or her again and you're in a black hole. It wasn't like that with Insperity. The sales rep stayed with us the whole time.

As a whole, being a small business owner, I'm relatively satisfied. I've only had a couple of times when I've tried to reach out to people. And that wasn't up to par. But in general, the most common things, with payroll, HR, that has been an overall a good experience. The smoothness and easiness as far as going into the portal, doing payroll, hiring, and firing. Obviously, sometimes there are updates to the portal and new systems come out. Insperity is usually good about reaching out and walking me through things. So, instead of me paying my previous CPA to do those things, that's relatively easy. From what I deal with, it's good. The benefits, having the 401k, having the ability to have my healthcare plans and all those things administered, all of those are easy. I'm going on my sixth year with Insperity. For my size, scale, and scope of what I do, everything has been good so far.

We got in contact with Hal, a salesperson for Insperity. He came out and met with us. Everything sounded easier to do than what we had been doing, so we made the switch. Insperity has made some aspects of the business a lot easier. We don't have to worry about taxes or any of that stuff and I'm very happy with my new payroll person. He helps me with everything and he's very fast and easy to get along with, which is important so I can get things done real quick. But the other parts are more difficult to get ahold of or get answers from. I got a runaround for a little bit and then someone finally came up with an answer. Also, I have a little bit of trouble trying to pull up some yearly reports that I need for other companies that I have to report to on the website. But my payroll guy easily sets up a report for me, saves it, and tells me what report to go to.

We've been with Insperity for 12 years. We took one year off to try another PEO and then I went back to Insperity. I'm very satisfied with Insperity except for the insurance is phenomenally high. I know that they don't have a lot of say over it. But I'm sure they're making a markup on top of what United is charging them. It went up $300 per person in one year, which is ridiculous. Then every time I asked for an explanation, no one would provide it to me. But their customer support is great. Working with them frees me up to take care of other business-related stuff, so I really appreciate that.

We have been with Insperity since July of ‘19. Every experience that I’ve had with them was good. There were a few times that they had taken a long time to get back to us. But other than that, we like the convenience. They have helped keep our health insurance costs. We don't have to worry about remembering to do the payroll taxes.

Their customer service has been fine. When we have an issue, mostly, usually with payroll, they help to correct it as quickly as possible. I enjoy Insperity's service and I like using it. It's easy. It's all in one place. It works well.

Insperity is very pricey. However, they are wonderful and it works pretty well for our needs. We use it for payroll, benefits like 401(k), medical and for a couple of reports that we need like certified payroll information in general and workers' comp. Insperity has made things easier. In terms of customer service, emails are pretty quick. Rarely do I have to follow-up emails to find out what happened. Over the phone, the hold time is unbelievable sometimes. A lot of our employees when they get locked out of their account for whatever reason or they're struggling with the application, they're normally on hold for a little bit over an hour when they call. That part could be improved.

Insperity is generally simple and straightforward. If there's any negative, it's probably more expensive than some of the alternatives. The rates seem to go up every year. But it's fine and the system works for us. They do a good job. We use it for PEO stuff or payroll. It seems like I use a generic email when I do stuff and unless there's a specific issue, I don't talk to a live person more than a couple of times a year. Go for Insperity.

We’ve been with Insperity for a year and we've been using it for PEO. The normal processes go very well. But I have encountered challenges when we had terminations. Also, when things are not normally processed in a week, things break down. I've been through five customer service people and three supervisors. The first rep I got was very good and she was promoted out of her position. The problem is the next three replacements were not as good and when I needed help, it took too many phone calls to get somebody who could help me. The salesperson, Maria, was fantastic. When I got frustrated with not being able to get in contact with somebody who should have been there to assist me, more times than not, I had to call Maria who shook the tree and got things going for me.

Be aware that when it comes to Insperity's insurance they openly state that "UnitedHealthcare Choice Plus coverage options available through the Insperity Group Health Plan are subject to Texas insurance law." This means that you are subject to the laws of Texas no matter where your job is actually located. A lot of states mandate that fertility treatments must be covered by employer insurance plans but Texas does not. This means that you could work in a state that mandates insurance covers fertility treatments but you will not receive those benefits because Insperity operates their health insurance via Texas law. It may not be wise to subject yourself or your employees to Texas insurance law when it comes to fertility treatments or abortion care in a post Roe v. Wade world. Nor when it comes to any sort of healthcare related to gender transition.

I contact my payroll person if there are any issues. We also reach out to time attendance if there are any issues that I can't resolve on my own. But I try to work through it myself. I work very closely with my HR partner like employee handbooks.