Insperity Reviews

We have a good relationship with our account managers at Insperity. We do HR services and payroll services with them. They've all been very knowledgeable and helpful. They usually respond within 24 hours. If I have any questions or need advice, I'm able to reach out to the people on our account. It's expensive but we get a good value for what we pay for.

We use the PEO service with Insperity. But I'm going to discontinue. I'm just trying to set up the other end for our company. When we first signed on, it was very affordable. But it seems like the rates and the insurance rates keep increasing, which I understand, it's part of the market, but it's significant. Also, there are other people offering health benefits at a lower rate. That was the only benefit we really use. As far as payroll preparation, I still do it all myself if anything is in place. It's a little bit longer to complete the task. When I went to renew, it was with a different branch, but it became a huge nightmare. So I just decided to take it no more into my own hands.

Their customer support has been excellent. They're very responsive to any call we make and any issues we might have.

We're a small company, and we have eight people on the payroll. I was doing our payroll, but I got sick in the end of December of 2017, so I showed someone else how to do it. He's been doing it ever since, but when he’s not available, I go back to do the payroll. We both really like the payroll specialist we have, Shelley. If we have a problem, she helps us out with it. I would recommend Insperity.

Updated on 04/16/2024: I wrote a review on Insperity on April 12, 2024. In my review, I outlined what happened regarding Insperity very unexpectedly, and without warning, terminating my COBRA health insurance coverage. The only reason I knew my health insurance had been terminated is because I contacted Insperity, and spoke with a representative, when I could not make my monthly April payment using their online COBRA payment portal.

I needed HR services and I liked Insperity, their product, and their price so I went with them. They do our payroll, workman's comp, and insurance and I would recommend them.

I have a small business and needed somebody to help with the administrative side. I met with one of the sales representatives in person, which meant a lot. They gave us 30,000-foot overview, answered questions, and put a name to a face focal point. Insperity did everything that I asked of them. They did a fine job. It was a good experience. Their website was pretty user-friendly. Working with Insperity made things flow a little bit easier. The people that we hired sort of had big firm experience, even though we were a small company. We were still able to offer larger company incentives just in an easy online portal process, like going through the hiring process and the benefits. Insperity was user-friendly and people-oriented organization. It was like you have your own administrative team right at your fingertips. But we're not utilizing them anymore. Our firm no longer operates.

The customer support was good. But they could provide a better breakdown of how much they charge versus what we're paying for what we got. They would never really tell us the breakdown between benefits and their fees and payroll. But otherwise, the people that I dealt with were very nice. When I did payroll processing, they were very good with that.

We have the silver plan with Insperity and a 401k matching. With our contract, there's some life insurance. It’s the whole package of benefits. I miss having one liaison assigned to our account because they took that aspect away. But I've not found that my needs don't get met. I have to go about it a different way. The payroll specialist is always a good starting point on everything because generally, the bulk of my questions or anything I need to do is payroll-related. I tend to get the support I need. If there was a downside, for a small business, Insperity is expensive so the cost is a challenge. But the support aspect is a positive.

Our firm was growing and we were realizing that we needed much more support and wanted to have a bundle of services provided. Insperity is completely handling our payroll being the partner in HR. They're very valuable to our firm. We receive very good support. We email, we can Zoom, and we talk on the phone. It's been a time saver and they're keeping us in compliance. So, it's been a very positive experience.

Our experience with Insperity has been fine. We mainly utilize their payroll service. They place the ads and do our resume reviews when we hire. We've been using them for a long time. They provided insurance. We were using ADP before. Getting started with Insperity was okay. It was a little difficult to understand their system, but it was fine. The reps were nice.

We use Insperity's payroll services and health care. As a small company, it makes more sense for us to have a third party outside service rather than hire someone specific just for HR. There are also some other general benefits that we sometimes need to have some assistance with. Overall, the support that I have through the payroll specialist is very good. However, the people that I work with has changed four times within the last year. It's seamless when they change but I'm a little surprised sometimes by how quickly I'd get an email about it. The biggest issue we have is the cost. We have done some comparison shopping in the past. We probably could spend less money.

I like that Insperity was all encompassing. So, health care and benefits and everything was all in one place, and it made our health benefits costless. The reps at Insperity have been great. The website is good. It makes it fairly easy to do things. Sometimes, when you're looking for information, it can be a little difficult, but there's always somebody you can reach out to for that. Overall, having Insperity made it easier for us to offer benefits to our employees and to manage our 401(k). Everybody's happy with it.

Insperity is very easy to use and we're very happy with it. If I have questions, I contact them and the service is good. Also, they handle the payroll taxes, which helps.

We have payroll, HR, and 401(k) with Insperity. They make things easier for us as far as multi-state taxes and being able to work us through that and foreign taxes. Marie and Jordan are awesome. They keep us going there because I get over the top customer service from them. I just adore Marie.

We love Insperity. We utilize them for payroll and employee relations support. We have a personal relationship with the people there and they have supported us in our fundraising activities or events. They have donated boxes at the Reliance Center for sports events and things that our employees could take advantage of. As far as internal HR goes, they have supported us regarding employee issues, problems and advice. They help us on every level. It's more expensive for us as a small nonprofit, but it's been worth every penny.

I met the people at Insperity then they came back with a proposal. They seemed to be open to work with us. Sally is the account manager and McKenzie is our direct contact. Their customer support is very helpful. They’re responsive. Insperity helps us run the company better. They take care of our payroll and HR, so it's not frontline driving business, but it's allowing us to run more effectively. They bring a lot of value. I would recommend anyone to look closely at what they do and give them a try.

The customer service is adequate but we left Insperity and went to a different provider because they were very inflexible. The reports were also very difficult to maneuver through.

Insperity's service is great. Those of us who have them like them. They're responsive and helpful.

My experience with Insperity has been good. I have high satisfaction.

We have an all-inclusive HR package that had insurance for employees and that helped with manuals. It was really easy to deal with the salesperson, who was the person that I worked with previously. So, I had a good relationship with them. It was seamless and easy. Rebecca is very personable, knowledgeable, efficient and knows her stuff. She knows how to get you to the right place and get things taken care of. Insperity is sending the government forms, and making sure that's all taken care of that we're compliant, and tracking PTO. So I just have to click the button and approve payroll, and everything else is taken care of. They make your job easier.

Insperity was pretty efficient about the setup and it was pretty straightforward. But they had a bit of a boof when we rolled off our relationship with them. We sold the company and went from 30 plus employees to 3, down to 1. We were in discussions with them about keeping it on because there was a fixed term on the length of the extension and they, at the end of the contract, terminated us without giving us any advance notice. They were fundamentally not particularly responsive about it. Other than that, I'd give them generally high marks.

We've had a good experience with Insperity. Initially, we did a phone call, then we met them in person. We signed up, and overall, we are very satisfied with the services. The part of the HR services that we use the most is revamping our employee manual, and when personnel questions come up, we have a resource to go to. Insperity's biggest downfall is they are expensive, but we like what we're getting.

Initially, Insperity was good, but over the last year or so, it hasn't been too good. They have a corporate policy where they won't facilitate certain payroll transactions. They're our payroll administrator, so that created some difficulty for us and we had to get help from our tax provider. Insperity didn't help us at all. It also seems like they have a lot of turnover and we're constantly getting a new point of contact there. They're working on a handbook for us, and there's a delay in response. We're supposed to get that handbook uploaded to our site so when participants log in, they can see that, but that still hasn't happened yet. I have to keep following up with Insperity. For the most part though, they don't play a large role in our day to day, so it's not been an issue. It's functioned as we hoped.

Insperity's service helped to keep things consistent and running well. Recently, we hired someone that has been hired in the past and the Insperity system wouldn't allow him to log in. But they got right after it and got him logged in. It took them a day to resolve that and the customer service was good.

We have our health insurance, pay, benefits, and 401(k) set up through Insperity, and so far, as an employee, I've had nothing but good things to share about them. The reps are always very polite over the phone and over email. They're very informative and knowledgeable as well.

We started with Insperity under the old company and we transitioned to the new one. We've been with them since June of last year. I like their customer service.

They run our payroll and if there are any HR issues, we reach out to them and the ongoing customer support is great. We deal with Dimitri and every time we ask him questions, he knows the answers and he's always available.

We use Insperity for payroll. They're good. We're happy with them.

We're happy with Insperity. We were with TriNet for about five years and the Insperity folks were calling on us to switch. Our medical rates at TriNet went up so much that we decided to switch and started talking to the sales folks that were calling us. They were very responsive. We're a small company with 26 employees. They allow us to offer company benefits at a reasonable price. There are cheaper options out there, but it's a good value. We got their full suite of benefits. We also interact with our Insperity rep on a regular basis on things evolving COVID protocols. We have the ability to get online help and call a helpline, but we have one person that knows this and responds timely to us which is important.

Insperity is an economic plus for us. For a company our size, it's a very logical choice to use them. Their cost is much more efficient and economical than having a full-time payroll person on staff. We've been with them since ‘98, and we've been very happy with the service. When we call, we can usually get ahold of the person or they'll call us back shortly. Different areas are listed on our portal login as well.

We were getting ready to start a new business in the US and needed to have support from an HR perspective. And Insperity became highly recommended of the ones that we reviewed and we've been very pleased with them. We like the package that was being offered and the support that was being given. They support us with the payroll, our health care package as well as our 401(k). Everything has been very positive and it's been almost two years now. We've been very pleased. If people are looking for a third-party HR organization to support their needs, Insperity would be a very good option.

Since we are a small company, Insperity works best for our employees. However, some of the Insperity representative are more knowledgeable than others. Sometimes, we are waiting for a callback which never comes. It also takes a long time to go into my account. I enter my email and password. Then I have to get a code so they can verify it's me. I understand there are a lot of scammers but it takes longer to get into it. Sometimes the code doesn't come right away so I have to ask for another code which is very frustrating. I have flex plan and looking for what my balance is takes a moment. It's not easily accessible. Whatever I have should just pop up immediately on my sheet once I'm in.

When we set up the US organization, we needed a PEO firm to support us. There was only one employee at the time, which was just me. I interviewed at least five different PEO firms and Insperity's options, benefit profile and overall cost were far more lucrative and better for a company of our size than any other PEO firm. The sales reps were very professional. They asked for a number of things upfront so they could get a deeper understanding of our business, our business model, growth trajectory, what we're looking to do and the industry that we're working in. The sales individual was also very keen to get a deeper understanding of the industry so that they could assist with any other partners and companies that they currently work with that could improve upon the collaboration between us and them as well as other companies. So there was a good business relationship and relationship-building approach that they had.

We've been with Insperity for 15 years. They gave us some stability. We're a small company, and I felt like it gave us power in numbers because we were put into this big group of employees. We weren't just this little old group of five people anymore. So, that also gave us better rates for insurance. With Insperity, we got insurance from a very reputable, known health insurance company. We do payroll through them. We do the 401(k). Their customer support reps are very responsive and helpful.

Overall, we are satisfied with Insperity. They're very responsive and quick in answering our questions. There was a slight issue that came up last week. A couple of our employees did not receive their paychecks. But Insperity eventually resolved that issue. Their service has been very valuable. It saves us a lot of time.

95% of the time, our experience with Insperity has been very good. We do all of our health and benefits through them and payroll, and timekeeping. They've been a great team, a partner for us, to be able to manage that side of the business. They've gone above and beyond and been very helpful and supportive to us.

I liked what I saw in Insperity in terms of some of the additional depth that they were able to bring like strategic counsel, around performance evaluations or culture-type things, a different sort of educational thought, and leadership things they could bring to the table, which made sense at the time that I was going down this path and why I ultimately chose them. Overall, my experience was good but it was a little bit of a mixed bag in the sense that there seemed to be some miscues in terms of internal Insperity handoff. I'm not a customer anymore.

Insperity is our core HRIS system, and it's been very valuable. We are a PerformSmart client, and that includes the full suite of payroll, training platform, time and attendance. My main HR contact as well as payroll contacts have been very prompt in their communication with me, always available to take phone calls and hop on a quick call if there's an issue that requires more hands-on attention. I'm pleased with their response times, availability, and professionalism. Overall, we're pleased with the HRIS product and we would recommend it to others.

We use their basic HR employee manual services and we're planning to continue to use them. They do a good job and they have positive and timely feedback. I'd recommend them for someone else.