Hibu Reviews

I signed up for a 6 month contract with this company. Here to find out they literally did nothing for me, let alone charge me an extra $600 for 3 months of service that I didn't even sign up for. They have your account/routing number so they just automatically withdrawal money from your account. Total FRAUD!! I'm actually filing suit against them for my money back since they said they won't refund me. Do not use this company for anything.

I came into a small business who was doing Yellowbook advertising with Hibu. They were already unhappy with the company due to a very bad experience with their digital marketing department. Following an 18 month review of their advertising endeavors, they had found that they were getting no business through yellow pages advertising and asked that I look into terminating all yellow pages advertising. After several attempts to call where I was required to leave voicemail which were not returned, I finally spoke with Susan, our Hibu customer service representative. I explained the situation at which point she told me we had a contract that could not be canceled for any reason. I told her I understood and that if Hibu was unwilling to work with us on the issue, then would it be possible to just pay off the contract and be done with it. She said that it would, and that there would also be a discount if we were to pay the account in full.

I've been trying to cancel an account for 9 months. The company no longer exists. I was willing to pay an early termination fee, they've been polite, but their records just won't update to acknowledge termination. I get weekly calls and emails. They just won't go away. I regret trying to work with them at all. I paid 5 months for online advertising of a company that doesn't exist.

We currently have a print ad, SEM, SEO, and now just added Social Media Marketing with Hibu. Working with different advertising people has been my job for over 20 years and I can honestly say that I have never experienced the level of customer service that I receive from Hibu and our Hibu representative. I appreciate the fact that they make me feel like our business is important and that they truly are there to help us grow our business through their advertising assistance. I have never felt like they just want our money like I have with other companies. The longevity and history of the Yellowbook/Hibu name is also a comforting factor in knowing that the company is committed to serving their customers.

$386.50 was withdrawn from my bank account. I called to get information about this money being taken out. They told me that I signed a year contract and I could not cancel. I never signed a contract for this so called Hibu global. I was paying $114 a month for their Yellow book which I plan on canceling that in January 2019 because I am not getting results from Hibu. My customers come from word of mouth and from local advertising. A representative from Hibu told me that I cannot cancel anything.

We have been doing our advertising business with Hibu for several years now and we have been very pleased. I would highly recommend them for all your advertising needs. We recently had a new representative assigned to us and he was very knowledgeable of our industry and needs. Great guy!

If there are any small or large business looking for a marketing firm PLEASE DO NOT HIRE HIBU. They do not keep their word, they lie to get you under contract and then let you know they no longer provide the services they sold. All of this while still keeping you in a contract paying for services they have discontinued. I was sold the reviews due to they advise this would be a central location for customers to leave reviews and they would then be distributed across Yelp, FB, Google, and website. I am now been told that this is not the case and it can only be copied and pasted well that is not even an option on Google. I was sold the Social program they have under the pretense of them posting on my FB up to 6 times a month.

Breakfast cart - Stacy was great help. Managing Facebook and Google will be great help. New website is really easy to get around. Would highly recommend to anyone who does not have the time or experience to get around the computer. Makes my job much easier.

We are a family business and have been in business for over 30 years. The internet has become a must have for anyone and we had a very small hard to manage website before we found Hibu. The customer service and ease of use with the software is amazing! We are able to request a change or even do it ourselves with no problem. Hibu has been great for our business!

This is the worst company I've ever dealt with when it comes to customer service. Asked repeatedly to have things done the way me the customer wanted, there was no response from sales rep or supervisors when asked to have them call. If you're a small business I run as fast as I can because they obviously don't care about the little guy. It's all about the $$$$ for this company. RUN AWAY!!

As a business owner you generally wear many different hats, however there comes a point where you need to start delegating things to others that are better than you in that specific area of expertise. Hibu did a great job of capturing the essence of my company into a well crafted website. Not only did they build the website exactly how I wanted, they also handled all of the back end tasks including SEO & Google AdWords. We recently experienced 2 record breaking months in our business & are continuing to stay busy. I'd highly recommend Hibu to anyone looking to step up their website & marketing.

We were contacted by a salesperson who approached us because she found out we were playing with Google AdWords, and she said that Hibu could do the job so much better because this is what they do all day long. We were told we would have our own person, and they would be able to do the job so much better. We tripled the amount we were doing and they destroyed all our organic search and got less from them than we were doing ourselves. We had communication issues with "our guy" including setting up phone consultations and then were never even contacted at that time that we set up. Within 3 months of our 6 month contract, we asked to be removed from contract due to the fact that they did not in any way give us what was offered, and we were told we could not be removed. We were allowed to pay the minimum amount, for the remainder of the two or three months, and they lessened what they did for us for those months.

Kathy is a GREAT person first and foremost!!! She is VERY professional and courteous but the personal connection is important to a small startup like mine. I would HIGHLY recommend her in ANY facet of advertising!!!!! Her effortless rapport is AMAZING!!!

Absolutely stay away from this company. They will lock you into a 12 month contract claiming to provide a nice website and digital marketing. The site they built for my company is filled with misspellings and inaccurate information, which they will not change. The name of my business isn't even spelled correctly! They stole competitors' advertising and used in on my social media platforms. In 11 months, there has not been a single return visitor to my website, which tells me that it is not making a good impression on potential customers. I have called and emailed them many times trying to cancel the contract, to no avail. This company and their sales reps are con artists. STAY AWAY!!!

Studying the new website's analytical data is very promising. Thanks for everything! Highly recommending HiBu!

We always have a great experience with Steve. He is very knowledgeable and listens to what we say. He is good at helping us resolve any issues we might have and makes excellent suggestions on how we can improve. We also have excellent help with making any changes with our website. The only problems we have is when we have to deal with the people in billing.

I was debating about doing Pay Per Click myself on Google, but I decided to hire because it was more work than I wanted to do in my little bit of free time. I’m so glad I used Hibu. Their ads were fantastic and brought customers right to the page of my website they were searching on.

Tamina is extremely helpful, I've been working with her for close to 2 years off and on. She's been always able to answer my questions and concerns. I would highly recommend her services to anyone seeking help for online marketing. Thanks Tamina. Your service is superb!

Hibu provides affordable and effective web marketing services. We're amazed by our new website activity, i.e. In 90-days, 751 visits, 1,522 page views, 84.9% new visitors and 15% return visitors. Display Ads yielded 24.9K impressions with 302 ad clicks. This information is obtained straight from my dashboard which I can view anytime and anywhere from any device with internet access. It's real and we are happy! I was a skeptic at first. Someone always claims that their widget is the best. Our rep Kevin Towne and his support team handles us with great care. Based on performance to date, I would recommend Hibu for businesses that utilize a website and the internet to market its products and services. Not a paid testimonial!

My experience has been nothing but top notch. Excellent customer service, attention to detail and turnaround times. My response to the services has been excellent and well worth the investment. I look forward to seeing more great results. I am so grateful and appreciative of Ken ** and everything he has done to help my business. I would highly recommend Ken and Hibu to any business owner.

Hibu has helped me update my website and been very helpful along the way. They have been more involved than the company I worked with before and come and physically talk to me often. I am glad I made the switch to Hibu.

I have worked with Susan ** for several years, and could not be happier with her. She has taken the time to really get to know my business. I would certainly recommend her, and Hibu to anyone. She is definitely an asset to the Hibu.

My experience with HIBU and my sales rep, Julie **, has been excellent. She has been very attentive to my account and has been incredibly helpful walking me through this digital landscape! I would highly recommend HIBU and Julie to any business that is looking to grow their business and increase online visibility.

Apparently everyone loves or hates Hibu. I was sucked in by the promises of Patricia about how she would be “my person”. She said I could contact her for all problems. I have not heard from her in several months. The website was not changed since the original month except when they added videos I sent them. She won’t return calls to resolve a major issue. I agree to a 6 month contract that was well above what I could afford in my new small business. After Hibu continued to bill after 6 months, Patricia continues to ignore me. I refused to pay and let my credit card company deal with the bill. Now they are apparently going to erase my website. Where is “my person” Patricia now? Don’t use Hibu unless you want to learn an expensive lesson!

Sales representative show a high level of professionalism and eager to go above and beyond customer satisfaction. It is a pleasure to have this associate assist my company with our advertising needs. She is always willing to meet with us when is most convenient for us. Even when running late she is always willing to wait for us. We are satisfy with the services she is delivered to our company and will highly recommend her.

They provided no services to me. I cancelled my account 12 hours after signing up. They performed no services for me, we did not compose an ad, nothing. I cancelled and they still billed me after I received a cancellation email. AVOID this Company.

I was very dissatisfied with Hibu!!! Very unprofessional service and capabilities. No audio on my site video, Charging for changes that should be included in the web build quote. Too much bs. I do not recommend this service as not to be trusted and very poor service!!!

Always a great meeting. Stacy explains things well and answers questions. We upgraded our website to the new version. We are pleased with the continued service. We do not have a great response with our customers and the website, as most business is from locals.

We started with Hibu 6 months ago. Used them for SEM and display ads. Our clicks have skyrocket. We have just added a social campaign. With this they are testing ads to see results then pushing the most responsive ad to get the best results, I love that they take the time to make sure the campaign is successful.

Hibu offers a wide array of online services and with results! Since we signed up we have seen a 100 percent jump in business! They redesigned our website, brought it up to date and incorporated our own review system! Very helpful staff that will walk us through any changes we need, and an easy format for our own modifications and blogging! Highly recommended!

Julie ** has done an awesome job on upgrading our website! She took our website from the 90's to the 20th century. She offered great suggestions and was "Julie on the stop" for changes that needed to be made. Anytime we have had questions or want to make changes/adds, Julie takes care of Metro Glass immediately as if we were her only client. I will recommend Julie ** and Hibu to others.

Brandon organized, researched and cleared up account issues and got all of our advertising current and social sites linked. Other competitors have tried to get us to switch and I have told them no. I like the cohesion of one company handling all aspects of the advertising so there is much less confusion.

They don’t do what they promise and won’t cancel my contract even after they repeatedly screwed up. I’m paying for lost leads. They are basically stealing from me! Story: A sales rep came to my business for 2 days in a row along with his manager. Then put me on a webinar with another sales rep and they promised me: better leads than I can get, more impressions per ad, real time metrics to my ad (the ones FB offers for free), instant emails of new leads, an analyst that is knowledgeable with FB campaigns. None of this has happened! They have gotten me 2 leads in 5 days. I can get 2 leads in 1 hour through FB myself. Their impressions are only about 300-500 daily which is really poor.

Since our website and social media campaign went live, we have seen a dramatic increase in our new client response rate. What am I saying, with our former provider, we saw nothing. They not only did not correct errors in our internet footprint, they created them. Thank you!

Hibu and their local team gave me an in person presentation and patiently helped craft a campaign that has need excellent results. I also get emailed results that I can review and make changes as needed. I would recommend a consultation and see what they can do for you!

This is by far the worst arrangement I have ever had the misfortune of being a part of. I was solicited at my business by George ** "Senior Account Executive". During and after his pitch. I expressed my opinion that I did not think Yellow Pages, which is now Hibu, would provide much of a return, that I don't think their platform (or book) is really used, and that I don't think it would be worthwhile investment. He would not take no for an answer, continued to persist, and assured me that there are still a significant amount of use on both their website and their book. Obviously, I was skeptical. The sales pitch was very much one of those "I'm not leaving until you say yes or kick me out" kinds of pitches.

I have been working with Madison ** at Hibu a few weeks now on development of a more aggressive online marketing for my company. She has been very responsive to my needs, communicates clearly, and finds answers to my questions and concerns. I am very satisfied with her services as a representative of Hibu for GutterX, LLC.

JoAnn has gone out of her way to ensure we are satisfied with the service. Our campaign so far has produced thousands in revenue and a great ROI in a climate where I know people with other services are not making anything.

I met Madison through Linkedin and I asked her if she can help me with my small business. She did not hesitate to set up a meeting to talk about how she can help me. She made me feel comfortable with my decision to work with Hibu and has been great throughout the whole process. She answers all my questions promptly when I call. Madison is great to work with and I would highly recommend her.

Jeremy ** sold me a bag of goods that did not get delivered and promised a 100% refund. Weeks later still no refund and no communication. No nothing. He had his manager call and tried giving me 2 months free, which it was not about that, it was the quality of the web page ducked and was not what I was sold. Buyer beware. Now I'm going after them legally.

Don't do business with Hibu. You will get shafted and you WILL be LIED to!!! 3rd time Hibu charge me for rebuilding the same website. Rep told me to always contact her for website changes (I had no access to the website that Hibu built) and she would make it happen as many changes as I wanted. There were zero changes to the website for the entire YEAR. Tried repeatedly to contact rep for changes. Rep wouldn't call back. Used only tool I had, I stopped paying the bill. Hibu called repeatedly and wanted paid, repeatedly I said have my rep call me and I will pay. Never received a call from my rep. I never paid. Hibu called to renew my contract, never mentioned payment but very nice and slick talking. Old rep no longer there. Hibu turned me over to Rauch-Milliken International, Inc for collections, despite the dispute of the contract. Hibu is the one who broke the contract, and now my credit is being threatened for just over $500.

Our company, Magic Valley Restoration & Construction, has been extremely satisfied with HIBU, and especially our sales representative, Joy. We were looking to diversify our marketing campaign, and Joy made the process easy to understand and was extremely honest and thorough as we asked questions. We have been so pleased by the service we have received and the results of the campaign, I have started a similar marketing campaign for my personal real estate business. Thank you HIBU and Joy for helping take our Restoration & Construction business to the next level.

I can always count on Joy to keep me and our business current with the ever changing advertising environment. Joy knows what products that will be productive for our business and which ones that are not. She has access to a team of professionals, all of which have been exceptional to work with and have produced their work in a timely manner.

90th & Maple Self Storage has been with Hibu since 2006. We have been very satisfied with their pricing, advertising, website, and their customer service. Also, we cannot thank Cory ** our Representative enough for all his help throughout the years!

Our rep, Marissa was very knowledgeable in explaining the process. Just haven't seen that our website has been "secured" as of yet. But the gentleman I had to speak with on the phone was pleasant as well, but I had to answer a lot of what I thought were unnecessary questions being it was just an upgrade to have our site be secure, everything was the same.

After refusing to sign up for a big monthly contract with them, the salesman convinced me to sign up for a $90 site example. What I didn't know until he left is that the contract had me signed up for several thousand a month in the fine print! I only agreed to the $90 to get the salesman to leave! Also just heard from a friend that had been with Hibu for several months and spent around $2000 a month and got no business from it! Unreal! I have finally turned to my lawyer because Hibu has refused to close the contract that they tricked me into. My advice, stay as far away from them as possible!

We have been working with Cory at Hibu for many years, and we enjoy working with him. He is very informative and easy to work with. Because we are a smaller law firm, our advertising budget is limited, and we feel we are receiving good value for the money spent.

I am very thrilled with the service I have received from Hibu. From the moment we launched our website and digital marketing campaign with Hibu our business has seen fantastic results. Our incoming call volumes increased and our business has grown directly as a result to our website and advertising. The personalized service and availability make working with Hibu simple and easy. I definitely recommend them to anyone who wishes to grow their business and increase their market share. Thanks to everyone at Hibu for the great work! Keep it up!

They said that they will advertise my company on Google and will get a whole lot of business by phone calls. It’s been 3 weeks and I haven’t got a single phone call, I asked them why it’s not working? They said it takes a while, it takes months for the search engines to get used to if your website! They lied to me in the first place, they never said this in the beginning, they already made a bill of $1063.00 for no results. They are scammers, stay away from them. Don’t listen to anything they say! Very, very, very pissed off on them.

I’m extremely pleased with the service I have received from Rod **. I’m a small business with a not a big budget. Rod walked me through the process on how everything would work. He made me feel comfortable with putting in the investment and worked on the site till I was completely satisfied. Wonderful customer service.

HIBU prepared and published a website and charged my credit card monthly. After a few years I sold my business and have been trying to cancel the website and the monthly charge for the last two years! I may have to cancel my credit card in order to stop the charge and will probably never get reimbursed! Customer service were polite and all assured me the charge would stop but none of them contacted me after our initial conversation even though they assured me they would.

I started with Hibu with the understanding that I had a six month contract. After the first five months I was moderately satisfied and called to see if I could suspend services for the months I was closed being a seasonal ski shop. I thought I could possibly save money on the start up costs rather than start all over. I was told that they would check into it. I never heard from my account contact person. A month goes by and my contract is up and I notice I am still being billed so I then called my rep who was local and told them that I was still being billed for services after being closed. He said "That's strange. We set that up for a six month contract." "I will see what we can do about getting you a refund." I then realized I had been charged for two months past my contract of six months. Wow $515.00 for two months. That is a ton of money for a small family business that is closed for the season!

They're basically stealing my money by not canceling my account. I opened the account and was told I have seven days to cancel but when I tried to close it they refused so I am stuck with a 400 dollar bill for no service. These guys are con artist skimming for a buck. Don't waste your time.

I recently contacted Hibu to assist in helping me grow my online store. Joseph ** was the rep that I dealt with. He was very rude to me and made me feel very uncomfortable with how he spoke to me. I had intentions on returning after the holidays, but after my terrible experience with Joseph I will never look back. I have never been spoken to by any sales rep like the way he spoke to me. He’s very good at talking but terrible on how to resolve issues.

After my experience I do not see how any of the previous 5 star reviews are real. I get called and visited 2 sometimes 3 times a day. Shown lots of great examples, how fast and easy it would be for them, and a dozen promises of all the services they can provide. As soon as I signed they became nonexistent. Phones calls were never returned, and with others the voice mail boxes were full. 4 hours before my "launch date" I get "my product". All the pictures they promised to take, all the layouts they insisted would help me, turned out to be a handful of pictures they ripped off of Google and Facebook from 5 years ago and of a location I haven't had in 2 years.

We met a regional account executive at a trade show in Pittsburgh that offered his services for our Google account. As a small business, with a specialized product, we were apprehensive to sign on with Hibu. We specifically said that we only wanted to start with a "3 month" contract to see if they help improved our advertising campaign. After 3 months, our sales decreased by over 20% and we found that Hibu did not understand our product and/or represent it correctly with our campaign and therefore asked to cancel the service after 3 months. As soon as we contacted our account executive, he said he would cancel our campaign. He then three days later did not and said we needed to pay a cancellation fee and/or were under contract for 6 months. He said our product and website were stupid and that I should be a "man" about it.

I have been in business for 23 years and I have advertised in Yellow Book for about 18 years and online with Hibu for about 8 years. Leah has been my sales representative for most of those years. She has always been kind, honest, and given me GREAT service and GREAT advice. My business has done very well using Yellow Book and Hibu. I am never shy about recommending them to business people I know.

We are very happy with our new website and the business it has brought us so far. Kathy has been very attentive before, during and after. Her patience and attention to detail have helped me to feel comfortable and know we made the right decision in switching to Hibu. I would definitely recommend to a friend! Thank you!

I never wanted service but the rep Leah ** lied about everything and cost me money for nothing. Total scam really. Sales reps don't want to sell this garbage according to her but management forces to sell services. They will promise you a easy process but will abandon you to speak to a third world customer care named " Ice **." Really really disgusting company and service.

After being a customer with HIBU for 9 years I sold my business. Once I notified them of change of ownership they told me I was still responsible for the future bill because the last contract I signed, they said was an auto-renewal in the fine print. I asked for special consideration and requested a compromise to settle the entire bill for a little over 50% of the balance. They were not willing to concede. They made no attempt to keep me as a customer at my new location as their competitors did, willfully (Thank you Dexmedia and Vival). They wanted blood, not a customer.

I was a client for 2.5 years. I thought this company was doing search engine optimization. In reality they only make sure your hours of operation, phone and address are correct. I called and canceled and was told that I couldn't do that. They continued to charge my card until the card expired. Now they are trying to "take me to collections" for the 29.00 that they tried to charge my expired credit card. Do not use this company. They are a scam. They are not reputable.

I cancelled my account after I had completed my annual contract and the company continues to bill me and continue the service after my written request and confirmation of cancellation. When I contact the company for a refund I am told that the billing department cannot issue a refund because there is no credit on my account and the service department states that is billing that must process any credit and refund!

Hibu was doing the marketing for a company we purchased, just very basic stuff. We needed to up our marketing and online presence so we contracted with them for the added services. What a disaster, they have not done any of the work but threaten to send us to collections if we don’t pay. They offered to reduce the bill by half, why would we owe anything, they have not performed the services they’re charging us for. Looking at the reviews it seems a class action lawsuit might be in order. Any attorneys out there need to take a look at this company!

Wow, so rude it's even laughable. A Hibu representative reached out to me through my website **. We have a chat box on there. He sent me message, introduced himself, and then explained the services that they offer. He sent me an email, and by the time I went to check the email, I got this message: "I get the hint. I'd rather spend my time with someone who actually is serious about improving their business." He then closed the chat. Now, after seeing so many negative reviews about Hibu, I understand. In addition to lying or being fake like the previous reviews say here, they are very pushy and rude. Never doing business with such a company ugh.

I wish I had never sign a contract with them. The sales rep assured me that I could cancel my contract if I was unhappy with their service. They provided such poor service. Never find any ad on Google from them. Then they refused to honor their word and allow me to cancel despite my ad never even went live. Terrible company.

These people contacted me relentlessly. Always using a recorded line. I finally agreed to give them a shot at producing a website and marketing campaign. It took them forever to produce the website and then it was simplistic, dull and did not target my company in the way that was proficient for what I would be paying for. Before I was convinced to get a product from these people I was assured that I had a 60 day money back guarantee. It is still not 60 days, but the threats and shenanigans are popping!!! I cancelled my agreement within a couple of weeks. I received a sorry to see you go letter, "We're sorry that you've decided not to continue your services with Hibu, and we've processed your cancellation." This is directly from the letter. Then I receive a big bill for $600.00. When the rep calls me to find the problem, she says, "Oh I see you cancelled part of the service, but the website you did not cancel".

Our account has been on an auto renewal for several years so we haven't worked with an account representative. When I called in I was given a number for a representative that is no longer responsible for our account, but Barbara stepped in and took ownership without hesitation! She was delightful, efficient, and gave us a great experience!

The sales rep assured me that I could cancel my contract if I was unhappy with their service. They provided such poor service it was unmistakable. My 5 year old could design a better ad than what they continue to give me. Then they refused to honor their word and allow me to cancel despite my ad never even went live. Terrible company.

The company refunded me. I'm glad there is a good and attentive customer service department to help off-set other operations/bad employee(s)

It has taken me a month and a half and three phone calls every day of the week to get my account streamlined. Starting with Lori ** and 18 people in India that apparently can't help you do anything because you have an account manager mind being Lori who doesn't know how to return calls. The account I use for Accelerated Welding is way overpriced for the service I get out of it at $550 a month. I'd like someone to return my phone call. Hey don't get me wrong they're big into the automated emails bringing you back to the 1-800 number that brings you to the person in India that brings you back to your account salesperson all of which are pretty much useless to me. However I'll bet you posting this review get some results.

The Hibu team reminds me of a colorful bag of Skittles which are packed with a whole lot of flavor simply as they are a professional group of detailed, engaged, timely, innovative, and reliable individuals. Thank you Hibu! I look forward to continuing my service with you all and also spreading the word to those I come in contact with.

As a new customer I have already gained 5 new students in the first week out of the 14 new leads that have come through. Very happy with the quick results. I have known Kathy for years so I trusted her and she has delivered.

Julie, our Hibu rep, has been very helpful with setting up our new website and has always been thorough, professional, and extremely knowledgeable in how to help our company increase its online presence and therefore customer traffic. I would not hesitate to recommend Hibu to any business wanting to be more visible online and increase customer flow.

First they make you stay for a whole year $220.00 each month. Not able to cancel if you are not satisfied with the work Hibu performance. Second I want to change my ad and had call them many times with no luck. Leave messages and no one call back... Is like we got you for one year and that is all you have to pay us. For anyone who want to built a reputation online... Use Adwords from Google. You will be working with professional. Hibu is the middleman of all this ads online campaign. I totally not agree with this company and how they work. VERY BAD EXPERIENCE, AND NOW I'M STUCK WITH ONE YEAR CONTRACT. $220 each months from my bank account. That is also something should not be acceptable on this time. Contract. I give Hibu less than 1 star.

SUMMARY: We hired Hibu in early 2016 to manage our online presence and create a new website. Since then, results have been disappointing on all levels: amateurish design; canned communications; poor follow through with work left incomplete; no "customer" in customer service. In this world of automation, my experience is that Hibu has managed to finally automate the customer right out of its service (including the need to ever communicate with customers, much less pick up the phone). There was nothing in my interaction with anyone that was not proscribed by template, procedure, policy, or rules -- to the point of walking away and leaving work half finished.

I spoke with Kris Geho today, and I am happy to say that she was able to resolve the issues on my account. I appreciate the quick response and actions that were taken by the Hibu team in regards to my account.

My company ** enlisted Yellowbook several years ago to list in their book. Each time they had gotten the address of the business wrong. I explained this matter several times without no change. I had canceled the service 2 years ago. We moved locations last year, I received an invoice in the mail that was forwarded from the other address, (which was wrong again), but this time the phone number is incorrect as well, since we moved. I immediately called, customer service is horrible, waited to find someone to help. Finally received a reply stating they would take 20% off the bill. JOKE! After about 5 times of stating this is not good enough and refusal to pay. I am now receiving calls from a law firm. Please take me to small claims court, You will lose. Funny thing is, now I look on their website and amazingly the listing is corrected.

I just wanted to thank Ryan for all he has done for me. When Ryan walked into my store and offer me Google ad pages I was skeptical but he convinced me and I absolutely see the workflow increasing immensely. As a matter of fact I truly have too much work in my shop now. Ryan is very professional, and he explains things very thoroughly, and he's really good about following up. So thank you again Ryan.

I am just astounded at how Hibu conducts business! I have called and emailed multiple times to resolve issues that are a serious problem and they rarely respond. When asked to connect me with management, they refuse. The sales rep misrepresented from the very beginning. Save yourself the time, money and trouble and find a company that has integrity!

VERY unhappy with "services". I'm new to business and marketing and the internet business in general. I thought I had explained my budget and what I needed. Come to find out it was all a LIE! It took me getting my attorney to write a letter to get one of the charges removed. NOW I'm getting email threats about $36 left over from the UNAPPROVED charge.

Dan ** did a great job explaining my HIBU advertising and has responded promptly to my questions for 3 yrs now. Call Dan for any questions or needs concerning your Yellow Book and internet listings. I have been a HIBU client for many years both before internet and after.

As a small business, we have been exploring a few advertising avenues and HIBU seemed promising. My sales associate was Dusty ** and after speaking to him about not being comfortable with a 6 month contract... I asked them if they would they be willing to do a 7 day trial, in which Dusty confirmed that would be possible. We agreed that it would not be free and that we would of course, pay them for that trial period and continue with the 6 month contract if we were satisfied. I gave cc verification by phone then was forwarded to a new associate, David **.

Steve is an exemplary salesman/account manager. Very knowledgeable regarding account information and current trends in the market. Always just a phone call away for anything I may need. Has been a major asset during our business relationship with Hibu. Frequently drops in and makes sure everything is going well. If we ever have a problem he always has a fix within a few minutes.

Hibu has been able to reach our patients with our easy to use website. If I do have any questions, their customer service is very knowledgeable and easy to get a hold of. I would... as a matter of fact, I have recommended people to Susan ** to help them with their website needs!

Loved working with Lisa **. The marketing staff is very knowledgeable and very professional. I would recommend!! They make it super easy for my business to get the online traffic it needs!! 5 star!! I'm already noticing out of town customers frequenting the store!

We love working with Hibu and their team. Our website had been in the works for years and thanks to Hibu we now have it up and running. We have gotten so many new customers from the website since it has been up. Shellie and Sarah have been so helpful since the beginning and they have been there to answer any questions we have. They check up with us every once in a while to see what else we need assistance with and to go over any results from our website. They have made having a website so much easier and less stressing for us. We would recommend them to any other business trying to get out their online. They will make sure all your information is correct all over the internet and that your website works best for your business.

We at Texas Trailer Man have been a Susan ** customer since before Hibu's inception. We have enjoyed our relationship with Hibu and feel it has been a vital part of our companies successful exposure to the public. Susan ** is probably the best representative that Hibu could possibly want on your team. Susan is very understanding of the needs of small business, she is very caring, compassionate, and she sincerely wants to help her customers. She is persistent, however she is very patient and polite through the process. Thanks to Hibu for having Susan be our representative.

I love working with Christian ** with HIBU. I went ahead and got my very first website with them and could not be happier. Since the website came live, I have made multiple changes that I wanted and they are always quick to respond and make changes for me! SO IMPRESSED! Thank you!

Brandy has went above and beyond to help us grow our business. She always takes time to explain to me how and why our web advertising program works, what we can do to improve our presence, costs and returns. I recommend her strongly to fellow business owners and feel blessed to have her on my team.

We have been working with Hibu for over a year now. We are so please with the services and customer service we have received. I credit all our satisfaction with the service to Tamanna **. As a representative she has been available, relevant and sooo helpful. We have remained with Hibu as a direct result of the ability to work with Tamanna; and her excellent service.

I am so far very happy with Hibu and my rep Shellie. I am very excited about taking our business website and marketing to the next level. Although I always felt I could keep up with the web marketing Hibu has really got us covered so much more than I could have ever done alone. Two thumbs up!

Hibu and its online services has really helped our business for many years. My agent Shellie ** is the best, always does what she's promises and always looking out for me. I also like all the tools they have to help you understand where leads are coming from, very user friendly.

I had been trying to get a new website designed and implemented for about a year and was having trouble going about it myself. We had a HIBU representative stop in after working with another business in the area. She came in and presented her information in a manner that didn't pressure a decision and her dedication to helping a small business was impressive. I have been happy with the decision to work with her and HIBU and look forward to future endeavors.

Shellie was very helpful during the entire process. As we built the perfect website together for my company. She was available to answer all my question's and had great ideas to offer! I would highly recommend her service to any business owner looking to improve traffic and update their website.

Setting up web page - I got to work with Anne ** and she was amazing. Made me feel comfortable with all the decisions that we made and at the end of the day I feel fortunate to have her as my Hibu contact person. Thank you for all your help.

I am still getting people coming in from the phone book ads. My electronic ads are increasing my business quite a bit. Hibu continues to be my preferred advertising choice. Kathleen is a fantastic representative. She is very helpful and knowledgeable and always has good suggestions to improve my advertising strategy.

Megan knows her stuff. She was fun to work with. I will definitely work with her in the future. I am pleased with my new services and look forward to doing more business with Hibu. I like the social marketing tools that Megan and her boss walked me through. Great use of GoToMeeting. Was a first for me and was extremely informative and fun. They answered all my questions.

Thanks Hibu for assisting with getting my website found online! My sales rep, Melisha, and her team has made it extremely easy for my website to be found in multiple communities throughout the greater Des Moines area through their SEO services. Website changes are done extremely quickly! Thanks for a great ROI!

Matt ** is a pleasure to work with and he gets the job done right. I needed guidance and help understanding internet advertising, he did it. We could not be happier with our website and our HIbu program. Business is better than ever. Thanks to Matt and his team.

What I like about dealing with Hibu is that I can actually personally meet with their rep and we can exchange ideas of what might work. That certainly was not the case with their predecessor. I also like dealing with a rep with experience, which definitely was not the case with their predecessor.

Cris is the longest serving rep that we have with HIBU. He represents our company very well; we are quite conservative and old school. He has moved us into the mobile world to provide more appeal to the young set. We enjoy his lively demeanor and knowledge of both personalities and businesses. When he visits, we have his complete attention, on occasion he jumps in to provide an answer to a computer question or for sure info to resolve a web or account question.

I am very impressed the way I am able to work with Christy ** and Scott ** for the bank campaign. HIBU has very important sales employees and do their best to be one on one with myself. Thank you for being a team.

I met a Hibu rep through a local business network meeting early December 2017. Her name is Lavina **. She represented that Hibu is a major social media marketer. She offered me one free month of service. She presented that if I am NOT happy with the service, I do not have to continue and can cancel the service. This is a very deceiving and fraudulent presentation as I learned and fought the company in the next 6 months trying to cancel the service.

Hibu, the owners of Yellow Book, is now owned by a company from the Philippines. It costs $375 per year to have your business name highlighted in the phone book. The name of our business was not in the phone book the last 2 years. I called them and got someone in the Philippines, very difficult to understand and had quite an attitude. She said if the name of our business was left out, it was because there wasn't room in the phone book. And that to guarantee a spot in the phone book, we have to pay them $375 per year.

I was a little nervous at first because the dollar spend was high, but the results have been fantastic. I signed up for Google ads, and Facebook because I got a free month. I have way more visits to my website and all the calls are being recorded so I can go back in and listen to them. One single call in the first month paid for the entire next month of spending, and I still had 22 more calls that month!

It's been a great experience working with Lara and Hibu. She Is awesome and just is caring and professional!! Y'all are lucky to have her, great customer service skills! Good job! Thank you!! It's just been a great working relationship and thankful for all of her help with our digital marketing strategy!!

We have used HIBU services at our business for several years and are very satisfied. Our account rep is always available to us whenever a question comes up. They help us keep our website looking fresh and new. I would highly recommend to any business that to partner with them is highly advantageous.

This Guy Rocks. I wish I had somebody like this employed for me, our sales would definitely go up! Dave has been super fast to get any changes done or to answer any questions. I would def recommend working with him in the future!

Hibu was very easy to work with. Made the process of building a website simple and fun. The staff was open to our ideas and did everything in their power to help make them happen. Response time was very quick.

Steve ** is great to work with. He always does what he says and follows up to make sure everything is going the way it should. Great service after the sale. We have seen a increase in our website traffic which has increased our sales since we started using Steve and Hibu.

I just wanted to take a minute and acknowledge Christian **. He has been more than available to us at any time. Christian has helped our business to the point that it is today. Christian has always gone above and beyond the call of duty. Thanks Christian!

I've been working with Hibu for almost a year and they have helped us increase our digital presence through online display ads and increase traffic on our website. Our rep is always very helpful and is always very quick to help us resolve any issues or answer any questions.

I've had a great experience with Hibu ever since I started. David ** is very helpful, he's personally helped me with my business. And so has everyone else I've dealt with from Hibu. Their customer service is great. I would recommend everyone to them.

Brandy ** is so helpful and knowledgeable about marketing! She spends the time needed to help us get results! And the dashboard with HIBU makes things really easy for me to update info across the board! I'm really excited to see how the next few months and coming year turn out.

I would like to mention, my local contact representative, Tina, is always checking to make sure I am up to date with my site and know how to read my reports. Tina is on top of customer service constantly. I also want to thank Andrea, my customer service rep for responding to any questions and concerns. Andrea checks in with me to see that I'm satisfied with everything. I have nothing bad to say about how Hibu is helping my company daily.

I sold my business in June 2017. Hibu auto renewed the ad without any consent and now is turning me over to collection for what happened in that business in Sept 2017. But they claim they have the right because it is in the contract. I will never do business with them again and would not recommend them to anyone. They are liars and cheats and do business in a dirty way. DO NOT USE THEIR SERVICES!!!

I discovered Hibu Advertising through a local small business referral group. I just relocated my small business from out of state, and the representative seemed genuinely interested in the success of my business. The representative met me at my storefront location and at the conclusion of his presentation I agreed to try the basic $140/month advertising plan. This meeting was the only positive experience I have had with the company.

HIBU has to be one of the biggest scammers I have ever done business with. First they came out and told me that if I signed a 6 month contract that my first month would be 100% free. But then 2 weeks after signing the contract they hit my credit card for over $1,600.00. Then 3 weeks later another $2,500.00. They didn't do their jobs as I didn't receive a single return on my investment. I have since canceled and refused to pay on the contract. Currently they have their legal department harassing me. I am looking for others who have been victimized by HIBU as I am looking at a class action lawsuit against this business as well. Please reach out to me if you have been victimized by HIBU yourself. Let's come together and show these bullies that they are not more powerful than we the people.

I started an ad campaign with Hibu in March and decided to cancel a couple of hours later and customer service told me they (customer service) could not help me. I needed to talk to the rep. or the web designer. Neither would return calls or emails. Have not got anything but runaround from this company and a $400 Bill for web design I canceled with several reps of Hibu. I don't understand how anyone can say anything positive about this company.

When I sat down initially with our representative I was very excited. I was new to the restaurant industry and my wife who is the business minded and savvy one was 7 months pregnant at the time. The idea that one company would effectively handle all of our social media and online presence seemed almost too good to be true. After spending over an hour on the phone with our web designer I was given 48 hours to provide all of the content that I requested be included (already more time than it takes to design a decent webpage with most DIY companies). When I didn't have time to immediately provide all of the content, details, and pictures for our website the designer plagiarized my wife's content for the site we're hoping to replace.

Unknown to me Hibu took over my Google business page and made it impossible for me to manage my online reviews. It is hard telling how many customer I have lost due to my inability to respond to my online reviews. They actually have been taking money from me to destroy my business image. They called and spoke with a person who had no authority and tell me that this person who no longer works for me authorized more business with Hibu. This person never had that authority and I am certain that Hibu did not have this person as a contact person from my company. When I reached out to them I spoke with 5 different people and received 5 different descriptions of how their products work. Then I spoke with a manager who told me that they were all wrong. Who should I trust? Absolutely no one at Hibu. I still do not have control of my Google account.

Ms. Claudia called me today from Hibu. We discussed the issue and she was able to understand my frustration. She came up with a solution and apologized on behalf of the ones I had spoken with regarding my cancellation.

Is there a zero star?? All promises were broken - e.g., sales rep promised SEO and internet marketing with a monthly fee. Never did. There is really no written contract; I was asked to say "Yes" to statements from a pre-recorded voice on the phone, presto - I couldn't get out of a one-year contract even with a very bad service! I felt I was totally scammed. Towards the end of the 12-mo contract, I was even mislead to believe that I have 3 months more to go - and agony didn't finish - they have not refunded the payment that was withdrawn from my account, which was actually over withdrawn because they require automatic payment.

I've been with Hibu since 2008. Since then I have seen the company come up with different solutions that deliver results in yielding additional customers. We went from yellow page ads to going completely digital. I love having a dedicated rep that can fully customize your marketing campaign to fit your goals and budget. These products deliver every year.

We ran a social media campaign for our business. We were with a sales guy for years. The post didn't really get a return and half of them didn't pertain to what we were doing. I tried for months to get in touch with sales rep. I found out they had let him go. I could not get a response to new sales rep and decided to cancel. I was told I was on 12 month contract and couldn't. When I pushed they finally said I can cancel and even emailed a letter.

Digital Marketing Services - I was solicited by a Hibu agent in my office about a year ago. Since then they have managed to erase my family business of over 50 years from existing on Google searches involving my business in two cities!!!

Terrible... Terrible experience! First off I was promised a website up and running in two weeks. It's been a month still no site! Due to the design consultant's team not being trained to follow through with task. The first on 3/26/18 I spoke with a design consultant to collect content for the website's builders. We went through an intense hour in a half consultation. We then postponed for 3/28/18 verify all content and images before forwarding that content to the web builders on that Wednesday. No follow up call. I then for eight straight days called and left message after message on the sales consultant line as well as the sales manager and also the design consultant's line with no return calls. I then left a disruptive voicemail and finally received a call from the sales rep on the account. She informed me that they let the design consultant go from the company.

Have just completed a live chat with customer service, where the representative has encouraged me to call the Claims Dept. of Hibu. As advised, have attempted to call, where I was informed that they would not transfer me to anyone. I have asked for supervisors, placed on hold, and hung up on. While attempting to chat further with live, suddenly, no response back. Second call to CS, stated I was being sent to Claims, placed on hold, phone picked up and placed on hold again for over 5 minutes at this time. Documentation has been noted.

I really like the fact that I only have to deal with one person. If I have a question or a problem then I call them and get things resolved. I've dealt with many other companies and I have to wait on hold forever, talk to many different people all over the country and nothing gets done except cost me lots of time and money.

A Hibu account representative, Carmen ** came into my place of work recently. We have a prominent 'no soliciting' sign posted in our window and (as we did not request any information from Hibu) we felt that it was a violation of our request of no solicitation that she came in and gave a pitch anyway. There really wasn't an introduction (she told me who she was but did not ask who I am or what my place is in the business), so she couldn't have known that as she was pulling up all the listing information she found for our business (which, as we didn't request this meeting with her or ask her to review our information, also felt like a violation). She was condemning my work personally, as the marketing and social media manager for the business. Apparently, I should be aware that we will not be competitive as a business if we don't utilize Hibu's services.

I was misled with a free trial and after the 30 days I was not happy I got no business. I asked to Cancel. They do not let you! It is a scam!!! They said I am locked in a contract even if they promised me a free trial and 100% customer satisfaction warranty!!! Scammers!!!

When we decided to use the company they promised all these things that they would do for us. That has been a lie. They charge us 300.00 to do a post on FB when I actually get more work for us than them. We are now locked into it for a year. I told them they keep repeating same ads. They were rude. Said, "Sorry you're locked in." They only care about getting your money and they won't refund or cancel if you don't like. I can't wait to be done 'cause come the year up we're gone. Don't waste your time or money.

I have paid Hibu lots of money to advertise for the last several years. The salesperson makes lots of promises to get me to sign on for a new year, even though I express my frustration that last year's promises were not kept, including Hibu was unable to buy my domain name so that my business cards would have current information. Finally I sent a letter last November cancelling all Hibu accounts & they emailed me confirming my cancellation with the statement "sorry to see you go." Then they continued to take over $200 each month from my bank account & when I wrote them again to tell them to stop charging me as their services were cancelled, they attacked my credit & made false reports to the credit agencies.

I had decided the day I was having the account set up to cancel with Hibu. John came on the phone and pushed me into waiting and give it a month. I even asked could I cancel it at any time. He said yes. That was 2/28. I called today to cancel, 3/16, I was told the work had been done and I was locked in for a year, paying 49.00 per month. I talked to John, I told him I was not getting any business, I was down to my last $50 in the bank and I wanted to cancel.

I had an unusual situation where I could not approve my ad until I had more information on my side. I worked with Lisa ** and she helped me to prepare the ad completely and a final due date. I was able to call her one day before,she had everything prepared and we were ready to submit in a few minutes. In this day and age, it is great working with a live person when having something unusual. I enjoy the personal touch of a person, direct phone line, understanding the language and working with someone who knows what she is doing.

I spoke with Jamie today regarding the renewal of our firm's yearly contract and phone book ads. She was very helpful and knowledgeable. She offered many choices and made suggestions regarding options for our business without me feeling pressured. I appreciated the assistance with my concerns and we were able to get everything taken care of quickly and with ease.

Record every conversation and get names of people you are talking to!!! Very hard to get in touch with customer service agent in charge of my account. They withdrew an amount much larger than agreed upon from my account and then I had to wait to get to talk to anyone. The ad in the phone book is not even correct. Beware of this company! They are not the only game in town!

Lisa ** is wonderful, explains everything very well. Love the service and friendliness!! I would recommend Hibu to anyone who is interested in advertising on the web. Affordable prices and no one tries to make you feel that you have to purchase this advertisement. Definitely worth looking into!

They add products that you would not have purchased if you knew there was an additional charge. They don't call you back. They will not cancel and continue to tell me I'm receiving more calls than I'm actually receiving. Very dissatisfied, could not get a copy of my contract and then when finally received, (sales rep. laptop would not print) it is not what you discussed with rep. and they won't let you cancel as it is past their allowed cancellation time.

We have had a good experience with Hibu in setting up & creating our web page. All the Hibu representatives have been very knowledgeable & helpful to work with. I would highly recommend Hibu to anyone looking to create a new webpage or update their current one.

I was very happy with the service provided by Adam. He was very helpful giving advice on which direction to go to get my business name out there and grow my business. Really appreciate his expertise and hope to continue to do business with him.

Peggy was very professional and courteous! Enjoyed speaking with her today. She had some wonderful suggestions. Our ads look great! So glad that I had the chance to work with her on our ads. I look forward to working with her in the future.

Nick was very professional and helpful with renewing our service. He answered all my questions and made it easy to renew. His follow up was fantastic and I really appreciated that. He offered great suggestions and kept us up to date on new offerings. Thanks Nick!

I cancelled my contract with this company in December to be effective in January, I understand contracts and how they work. I also understand how overcharging a customer and refusing to listen to their complaint will get you in a bad spot, which is why I am here. They continue to preach 12-month contract yet when we do simple addition and subtraction, contract amount is one number and paid amount is a different one. When they do not match the other party should work to fix it right? Not Hibu, they don't care and never paid any attention to my complaint until I mentioned Class Action Lawsuit and the BBB. Then they called and still never tried to fix the problem. As a business owner, I am tired of the runaround and feel it is time to put the screws to them. Anybody else want to join in?

Hibu has done a very good, timely job of maintaining our website and improving our search engine optimization. Our customer service representative has been very attentive to our needs and responds to inquiries in a timely fashion. The only problem we have had involves billing. We had discontinued one service but continued to have funds withdrawn from our account after the cancellation.

I have had several dealings with Julie ** and Hibu over several years and have received great results. Julie works hard to get the results needed. I have been in business for forty years and Julie has helped my business for at least half of this years. I highly recommend HIBU and Julie **. Thanks.

Martin Door has been a customer of HIBU for several years. Our HIBU Salesman Ryan ** has been a great asset. Ryan always brings us the new ways to drive new business to us through Phone Calls, our Website, Facebook, etc. Ryan always looks out for Martin Door's best interest. Hibu and Ryan are an awesome team. I would recommend HIBU to any business that wants more business. Their advertising works!

Last year, we contacted Hibu, Inc. to cancel our services with them. We had some new marketing ventures that we were exploring and needed to re-allocate some of our marketing budget. The call to cancel was simple enough. We were assured that our services had been properly canceled and that we would receive one last bill at the beginning of 2018. The last bill came, I called to verify that the services were canceled, a Hibu, Inc. customer service representative confirmed that the services were canceled. Then I received a bill in February. "Well, this must be a mistake;" I thought to myself. No. They neglected to cancel the "digital directory" portion of our services. I called to resolve the issue and was met with resistance in the face of logic, indignation, and a less than customer-centered response to my request for help.

We like your services, we find the phone call reviews helpful as well as the monthly check-ins. The phone call/website feature has been helpful as well, recording our phone calls has been helping improve how we work with customers and make sure we are making a connection each time.

I have been advertising with HIBU for years and have seen real results. My Rep is attentive to my business using an internet campaign and some print ads to increase my customer base. I will continue to use HIBU and am looking forward to a successful campaign.

Very impressed with the service and professionalism and knowledge of this company and my rep. Love my new website and the traffic it gets - I've gotten great feedback from my friends and customers. The price was fair. I would recommend Hibu to others who are looking for a solid reliable website provider.

We had several issues from the beginning with Hibu. First, we were told that our ads would start the first of the month, per our request. That didn't happen, instead it took 6 more days. Getting credentials to our dashboard was also put on the back burner. We were very specific about pictures to use and wording. Our ad only had one sentence in which an incorrect word was used, they put complete instead of compete. The picture used was also inadequate to the target audience we were looking for. Also, the designer of the page called to follow up with us, we missed her call, called her back but never heard a peep again. The design person lacks in the caring for product quality. We also asked for our email address, for communication between us and Hibu, be changed in the beginning. They told us it was changed... lo and behold it wasn't. Took over two month to change an email address.

Hibu talked a good game but did not come through on any of it. I was assigned a very young and inexperienced person to work on my website. After one hour and a half telephone conversation and a second half hour telephone conversation, I got a website that wasn't close to what I wanted. Then I got a barrage of calls from other Hibu employees for SEO and a host of other "services". All seemed to be very young and inexperienced. Each employee worked in their own silo and knew nothing about any other aspects of my website. I was told I couldn't cancel the site even though I had paid a down payment and had not gotten anything of value from them. I didn't realize that I wasn't going to own the web-site nor that the domain name was going to be awkward at best. I don't usually write reviews, however, I feel this is my civic duty. If I had only known before I spent time and money, I would have saved both frustration and money.

Bill **, my account rep, is a great representative to small businesses. He is able to drive traffic using Google Tools and advertising. He is responsive and provides great knowledge and insight. I saw traffic to my website increase 100%.

My husband and I were promised multiple marketing techniques without plan and were given 0. Website had so many mistakes and errors! Customers evidently was terrible. Never willing to help!! Stay away!

I have been working with HIBU for a few months now and I am extremely satisfied with the products and services that HIBU offers. Their staff is very conscientious, personable, and honest in their dealings with my family owned and operated business. Their products are well crafted and maintained. They provide an essential role in my everyday business engagements. The HIBU customer service representatives are also topnotch, highly professional, and courteous. I am looking forward to many years of partnership with HIBU!

This is honestly the worst customer service experience I have ever had. When we first started HIBU promised the world like everyone else writing bad reviews. 30 days in and nothing got posted or worked on. After I pointed this out multiple times they offered me a credit admitting fault. They fixed it and the content was AWFUL!!! I have asked to cancel multiple times on the basis that they are not delivering what was promised. I have emailed the cancellation team, called customer service and I just keep getting the runaround. So I called the CEO and left him a voice message. I own a small business and they seem to not care at all. Now no one will call me back. Do yourself a favor and look somewhere else.

I am loving the Customer Review ability on the web page. It gives an honest chance for people to see what other customers have experienced. When I have noticed any little glitches or mistakes, all I had to do was make a quick call to my sales rep. "Liz **" and within minutes she was calling me back with everything FIXED!... Thanks Liz, you are fantastic!!!

We had consulted about a Google Adwords campaign for several weeks. When it was getting close to implementing the campaign I requested one final meeting to discuss a few adjustments before starting. A month goes by, we got our first bill and there was never a final meeting held to shore up details of the Adwords campaign. We had unresolved issues that were just pushed through. After fighting with them about how this got pushed through without our consent we got a pause to our campaign but the $2,500 first month's bill was ransomed and we still haven't gotten resolution (a year later). We ended up hiring out Adwords management out to another media group. They seemed very eager to sell me on a service but not eager to provide the service beyond the sale.

When I first encountered Kyla ** and discussed what Hibu could do for my company, I attempted to apply skepticism. But, if they can deliver on all of these promises, it has to pay off for my company. Needless to say, they have! Thank Kyla and thank you Vaughn **... you nailed it!!

I have been working with Derek ** for the last few years, he and the Hibu team have done a great job at informing me of services and meeting our needs. Since working with Derek we have switched all our advertising over to Hibu making them on only and number one provider. I am please with our working relationship.

I was their customer for at least five to seven years, advertising for my private practice dental office, they were suppose to do a good job as far as a recommendation for search engine optimization (I found out it was at %33). I was shocked to find out that my ad was on page seventeen on Google. When I called to cancel the service, they removed my free listing from Google, they kept the free YouTube video they created for my business, attached to it, the only false negative review (unverified) from 2012. Hibu deliberately removed all the other five star reviews, which were about sixteen. The website they created for me is inactive since I requested to transfer the domain to another company, they still have the website of my office up and inactive on Google. If this matter is not resolved in a satisfactory manner as soon as possible, I may seek legal advice.

NEVER use these people for your business. Because they didn't know what they were doing where websites are concerned, my husband's company disappeared from the internet and didn't get a single new customer call for 15 months. This was after being on page 1 on every search engine from 2005 to 2013 with our previous website company. Hibu almost ruined us. After returning to our old company, we're back on page 1 again. Absolute WORST "upgrade" decision we've ever made. "JUST SAY NO"!

Please make sure to record any conversation with this company! You will be happy you did. I have had a heck of a time getting Hibu to correct the error with my listing. I have an online business. No physical address which I explain the very first day the rep Andrew ** call me. He said he understands and I will be a candidate because he was on my website and he can help me to get traffic to my site. Everything sounds great so I agree to have the service because he told me if I don't like what they do to my business In 30 days to call and cancelled. I start receiving calls on my cell phone to verified my store address from Google yet and much more, just could not under what or how they get my personal number. I receive a phone call from someone wanted to purchase an item and was on the way to pick, I explain to them to I have to ship to them and politely ask how did he get my cell phone number.

Customer support is horrendous, impossible to get in touch with supervisor, completely INCOMPETENT employees, Set up posts on our behalf to send business elsewhere or deter people from doing business with us! A NIGHTMARE TO DEAL WITH, WASTE OF MONEY & WASTE OF TIME! DO NOT RECOMMEND. STAY FAR FAR AWAY. They trick you into signing up and once you sign the contract they reveal the truth about how it works. And they do not respect verbal agreements to not post anything on our behalf without our approval. They completely violated our agreements & embarrassed our business publicly! STAY FAR FAR AWAY!!!

I can't find the phone number for the sheriff without calling 911. It isn't an emergency. You really need to have a page of commonly used phone # for police and sheriff and county courts etc. I always have trouble finding this info in your phone book.

My name is David ** and I have been stuck with HIBU for over 30 days now. When I originally joined the company they lied to me and told me that I was going to doing a 6 months contract paying $250 per month. They promised me all these wonderful results. They also told me that they would send me an contract via email that detailed the entire program. I never received it because they told me that I had 7 days to keep the program. I called on multiple occasions and asked for the contract to no avail. I finally got it two weeks later after the 7 day cancellation period. I believe this was done on purpose. Once they finally created my account, I logged in to see if I see my contract and it was not there but it stated basic account 12 months. I was very angry and horrified because I did not agree to this.

This service has paid for every month for 4 office locations since 10/10/2017, the only problem is we haven't ever received what we paid for. The person who sold the account has not returned emails or phone calls in months. When I call in for support regarding "listings management" I'll be on hold for up to 30 min just to be hung up on. When reach out for support on Facebook, I was banned for asking a customer question, instead of getting a productive reply. Hibu is and has been in breach of contract for selling and billing for services never received.

They just posted an ad, without my approval, in fact I didn't even see proof for this branch. I didn't know till I got the bill, and it's all wrong. I asked them to pull the ad and refund my money. No refund and I have wasted 2 days on the phone with them on hold, NO return calls, and they just billed me again. So, to date I'm out $900 on ads I never approved and that should of never posted. And NO ONE there ever returns calls or helps in any way. BIG WASTE OF TIME > do yourself a favor and go somewhere else, this place sucks.

I have been working with Michael ** and Hibu for about four months. My goal is to learn how to use social media to successfully market my fishing guide business and make it grow and expand. In this short time I see ** growing steadily. When we started I knew almost nothing about the social media and how to function in and with it. Michael is doing an outstanding job teaching me how to function and use this great tool. I would recommend Michael ** and the hibu marketing program to anyone wishing to improve and grow their business. Without a doubt their rating is five star.

I have called customer support several times to get in touch with the campaign manager and have not heard anything back from them. The sales representative mislead me by telling me contract could be cancelled if I was not satisfied. For the amount paid the amount of impressions and clicks is below expectations. I have asked to get their contract expectations over to me to no avail. The amount I am being billed is larger than I signed up for. And they refuse to end my service. I wish to sue them for misrepresentation of their products and services.

I started out with just a listings account figuring I could do social media marketing and building my own website which has been an epic failure. I got in touch Kaitlyn and Andrew who have helped me by implementing a marketing plan that includes social media marketing and a more professional website. They both have been so helpful & honest how I have gone wrong trying DIY where my new business is concerned, helping me understand how important professional help is a must even to the most savvy entrepreneur. Plus it was so much fun working with these super smart professionals who were not in a rush to get me off the phone. They literally spent several hours making sure they had my vision intact for my online presence. I can’t wait to see the results. Thanks Kaitlyn & Andrew!

Keara ** is an all star! We called with lots of questions and uncertainty about what we wanted or needed to know. Keara was friendly, didn't sound like she was reading from a script, told it to us honestly and didn't try to oversell us. She answered all of our questions and even answered the ones we didn't ask but should have. Truly great representation of the company!

Our company is somewhat behind the curve embracing and dealing with the internet. I found the process setting up our website and getting the site up and running fairly easy with Hibu. Our sales rep was extremely helpful making the process go smoothly and was able to direct the website engineers exactly what we wanted.

I was about to get a good deal with this service but I figured out that it was charging me $500 a month and it was shown on December 12, 2017. And right now I am not comfortable with this situation. So I need to cancel my membership and demand the refund right now. I was suppose to $150 a month or $250 a month but I realize that this is the amount per month and most of all asap, cancel it right now and get a refund of $500 back.

Dave at Hibu called me yesterday, we have this issue resolved.

A sales rep by the name of Eileen came to my office very pushy, dishonest, and she basically falsified information regarding the services Hibu provides. I asked her numerous times if I would be able to cancel the service being that I’m a new starting small business and she repeatedly told me I can prior to the first month being billed. I called her and customer service 2 weeks after she came to my office trying to cancel the services my company never even used and that’s when I found out that I’m locked into a contract for 12 months. How is it possible that you can tell people they have to pay for a service they never used and tried to cancel weeks prior to the first month being billed. That’s insane. This is the worst company and I will be sure to warn others of this.