Hibu Reviews

I am happy to say that Hibu has delivered all that Greg assured me that they would do. Our website and ads were professionally designed and maintained. Everyone I spoke with were professional and very courteous to be exact. I would highly recommend anyone in business to explore this venue to make their business more efficient and prosperous.

My business had our digital advertising with another company for a few years and our case intake was drastically declining. But since partnering with Hibu we have seen a big rise in our monthly cases and are pleased with the continued progress.

My wife and I are really pleased with the services we receive from Hibu. We've had our website for almost a year now and it really helps with customers. Apryl ** is our sales representative and she was very energetic and knowledgeable with what services we needed for our small business.

Trannyman Complete Auto Care is very satisfied with the services that HIBU has provided. Joe is doing a great job with follow-ups, whenever I have a question or making changes on our website he is always there. HIBU is a very professional company, the website they built looks outstanding and I have received several compliments on the layout.

Good advertisement great price. Hibu is a great way to connect people together to help each other out. It lets people know that my business is ready and available seven days a week to be at their service when they are in need. Thanks Hibu - Jerry's Tree service.

Anneliese was fantastic! She was very knowledgeable and guided me through the whole process from beginning to end. She continues to be supportive and checks in with me on a regular basis. I love my new website and it has definitely paid off. Business has increased since my site went live. Thank You very much.

Mike ** is one of the best Hibu managers that I have ever worked with. Mike pays close attention to details and has gone out of his way to support the creation and birth of my new company. In addition Bill ** is knocking it out of the park with the development of our new website. What a great group of people, and company. Thanks Mike for making this happen for ALLNO-LLC.

My experience for marketing & advertising my small business with Hibu has been nothing but exceptional. My account representatives are always well prepared and offering new ideas for exposure. Website changes and updates are always quick and easy. The cost for such work is flexible for every budget and time of year.

I met Christian at a Business Networking Group. I found him to be friendly and approachable. He showed interest in my business and I had interest in his business. During our multiple conversations I was convinced that he was the person to whom I could trust with my many questions regarding web advertisement. Christian was patient with all my questions and answered my questions with great degree of being accurate, so that I was satisfied. Christian checks in with me, to be of service. We have an appointment in 2 weeks to review website together.

I do not do much advertising for phone books any longer mainly based on the fact they do not send reps out to the businesses anymore. Kathy ** is the best! She comes out and visits us and we are always happy to see her. She recommends different packages and is always very nice and accommodating! I enjoy doing business with her. This way I can actually see what I am paying for. Love the Customer Service.

I would recommend Hibu to anyone who is creating a new website. Aaron ** was very helpful and James ** was especially outstanding as a sales associate! James went above and beyond to create and make our website awesome! James was always looking for new ideas, graphics and backgrounds. Thanks guys!!

Due to Michele our sale rep, our business has grown every year. She has educated us, to what new and available in media and tells us about all the new programs that can help my business. She is always on top of everything, taking very good care of us.

Very professional and helpful with all of my advertising needs. I am very pleased with both print and online services that I receive. I would recommend to anyone who is looking to make their presence known whether it be in print, by mail, or online.

We have had Dawn ** and her team redesign our company website. She was very professional and EASY to work with. I am able to contact her for any concerns or changes and she is quick to reply. I would highly recommend their work.

Jeff and Don have been awesome. We just started our website and it looks great. Prices are lower than a lot of other companies. They have been very hands on and made changes immediately when I have asked them to. Awesome experience so far.

Hibu specialist Vince ** is an excellent Marketing specialist, but has also become a great friend who always keeps our best interests at hand. His suggestions of expanding our program and making the necessary changes to our Advertising campaign has allowed us to have an excellent year! He has saved us a lot of money in the process as well, by swinging our entire portfolio over to the Hibu program. Vince is always available for questions and advice when needed, where most companies abandon you after the "sale is made". We recommended Hibu and Vince ** to every business who has a growing need for more business! Thanks Vince and Hibu for always having "our backs"!

I would highly recommend Hibu to fellow business friends. The service they provide is exceptional. Ryan is proactive as well as reactive to ALL of my digital marketing needs. Hibu stays in constant contact with our business either through emails, phone calls or frequent sales rep visits. All of their programs are clearly explained and professionally presented and there has never been any pressure to participate. It has been a great partnership.

Our business has been very pleased with the effort of the Hibu staff, the effectiveness of our campaigns and the traffic generated in our retail locations. We would recommend Hibu to anyone looking to increase their online presence, but is wanting to avoid the hassles of constant campaign management.

Until Hibu explained digital listings to me, I never knew how important they were to my business. Hibu took the time and explained how digital listings work and how my customers are trying to find me. Listings need to be claimed, corrected and protected not only on major search engines but on hundreds of other search engines and I just don't have the time to do all that! So, I purchased the Digital Listings Management from Hibu, it's affordable and makes total sense to have correct information about my business online. I plan on purchasing more of Hibu's products in the near future and recommend Hibu products and services to all businesses.

Our Company decided to use Hibu's web design and advertising services after we discovered our past web design company was not optimizing the resources we were promised to promote our business. The Sales Rep John ** was very knowledgeable and took the extra time to explain the process. Getting our site up and running was very quick and the staff was fabulous. I would definitely recommend this company to everyone.

We are using Hibu's website services. The website gives us a professional image and creates brand identity. Hibu has increased our number of new patients at our office. We needed a marketing strategy to create a consistent stream of new patients. Brian ** expertise helped us to attract new patients thru a internet campaign. We had an exceptional response immediately. I would highly recommend their services.

I am very pleased with my Hibu book advertising and my website. Brandy **, my account manager, worked many hours until my website was exactly what I wanted. She is always ready to answer any questions or make any changes I need. I will definitely recommend Hibu advertising.

Website services — My hibu representative has been easy to work with and is quick to respond to my questions and requests. If he isn't able to assist with my question, he finds the correct contact person that can. I have always received a response in a reasonable time.

I was very pleased with how fast my question got answered this morning. I always call on James ** to help with any issues or questions I have on my account. He is always there to help and get things handled in a timely and effective manner.

Being a small business owner and desiring to be successful, I ask every customer how they learned of me. About 50 to 60% are a direct result if either my website or Google. I also rely heavily on print for the area that I'm in. But I would highly recommend and already have.

I am so happy with the detail my account receives. Internet advertising is confusing and with help from Steven ** and the Hibu staff we have an attractive website and a advertising package that is really giving us impressive results.

Whether print or online, I have been happy with the results and customer service with HIBU. I get good return on my investment, and get the exposure I am looking for. I have used them for years, and see my continuing to use them in the future.

I have worked with Janina for several years and has always been very pleasant and knowledgeable to work with. Always has my best interest at hand to make sure I am satisfied with the advertising. Very rare to find that anymore. I would recommend her to everyone and always do.

Great websites and customer support! Since I purchased a Hibu website, my business has been picking up. I am happy with the look and the message my website portrays. Bob, my sales rep (business consultant), is very helpful and knowledgeable about the products and services Hibu has to offer. Gary, Bob's manager, is also available to help make changes and answer questions if Bob is not available. 5 star service 100%.

Kent is great! He goes above and beyond to help us understand the marketing and advertising products we need to grow our business. His advice and recommendations have proved to be right on; we are seeing positive results! Whatever we need, he's there to help us.

I was very please with my associate Susan **. She has been very informative regarding products that are available. She is always showing us the best scenario for my company. I have been most pleased with her and the knowledge she has presented to my company. Truly a pleasure to work with.

David ** has been such a pleasure to work with. He is very knowledgeable and has been a tremendous help in getting our website up and running. Also Ginger is the bomb as well. I can always reach her anytime and that is certainly a relief to work with such great people.

I work with Tamanna for a while now. She is very helpful and always answer all my questions. She is amazing! Every time if I need help with changing pictures or specials she will help me. I definitely will recommend her to everyone.

Great customer service! Very pleased. Love everything Stephanie has done with my website and Yellow Page ad. She was right on time. Very detailed with her selling skills. I have wanted a website for sometime now. I am glad I made the decision to go with Hibu!!!

Love the new platform and look of our website. We have had many comments from our patrons on the look and use of the site. The DIY Kit allows my husband to make many changes and having all the features that come with the site are very beneficial. The Hibu employees have always been helpful and answered any questions or changes needed. I highly recommend Hibu for all Digital Marketing.

Brandy is doing a great job getting our name out there and patients in! She has helped us get more reviews and the phone is ringing. She updated the website to look awesome. She even took new pics of us for the website!

I had a very pleasant experience with the HIBU team. They were very efficient and professional. I am excited to have my new website. The HIBU team certainly exceeded my expectations. The team was very responsive to my questions and concerns. They were very knowledgeable and took time to explain the complete process from start to finish. I would definitely use them again.

We are very happy with the service we get from Amy! She takes the time to explain everything clearly. She is a pleasure to deal with and we are very satisfied with the service we get from her and HIBU!

Emma is awesome! She has a bright energetic personality that makes working together fun! My website turned out great! She is always contacting me offering to update my photos, which as a business owner is exactly what I need! Hoping to have much success with my new site!

Our company has been using Hibu for several years and have had an excellent experience with them. Our sales rep is very helpful and explains everything for us so that we are satisfied with our products. She also recommends different products and or explains what we should do to get more out of our products. We are also extremely satisfied with our sales rep because she is very personable and is on top of the new products that Hibu offers. She always has us in mind when Hibu starts new products. She keeps in touch on a regular basis also. We have seen an increase in our customer base and feel it is from our Hibu products.

I began advertising with Yellowbook with an ad in the directory. Julie came out to see me one day and was telling me about how much digital marketing could improve my business. Julie recommended that I begin my digital advertising with a search and display campaign so that I could be more visible on the internet. It is so nice to have a person you can trust and rely on to help you with the changes that are happening within the digital world. Since then, I have noticed a major increase in my business and I also receive performance reports to show me my results. Julie and Hibu have both helped me very much and I would recommend doing business with them. Thanks!

Our HIBU rep, Joe **, is awesome! He has been our rep for over 9 years and really knows his stuff. Joe goes above and beyond and explains the HIBU products effectively and always makes sure we get exactly what our company needs. We advertise in the phone books as well as on-line. HIBU also put our website together (with our input) and we have had many compliments on it. I would highly recommend HIBU to other companies.

My meeting with Brenda went great. She explained how the program works and how it will benefit my business. I like that it protects me from bad reviews in the event that someone would say something negative. I never had that happen as I'm proud of my 5 star rating. But when dealing with the public you never know. Plus this will make it easier for customers to leave a review. Most people don't understand how to use Google+ for reviews. Thank you again Brenda.

Hibu along with our Rep Allan ** have been great. They have helped in some many ways, make things simple and easy, affordable, and drive great results. Could not have asked for a better company to manage our social and digital matters.

I deal with a lot of different advertising reps. from various companies, and HIBU and their rep. Dina ** is the best of all of them. No high pressure, which is a definite turn off. Dina makes herself available to me whenever I contact her. If I leave her a voice mail or an email I always hear back from her the same day.

My Account Manager Leah ** is outstanding to work with. She does not push products. However she makes sure that I know what advertising strategies are available to me for my company. I enjoy her professionalism and personal attentiveness she gives to me. Great Job Leah and great advertising Company. It is a pleasure doing business with you!

A note to express my sincere thanks to Michelle ** from Hibu for her expertise with the Internet and Google services which made a significant difference in my business! The phone calls to my business have increased significantly and obviously in turn, my revenue has increased as well! As far as I am concerned, my business can only improve and I owe a great deal to Michelle ** and her advice!

The salesman was nice but they was really slow to get my business on the map, took about 1 and a half months, to get my business listed. I feel I did not get what was promised. Took a week of going back and forth to get what I was promised. Nolan was a great sales person. The company fell short of what was expected!

Wow! Great website designers! - Hibu worked very closely with us to get our website up and running in a more modern way so Google was able to recognize us. We're finally toward the top of the searches for our industry and it increased our business significantly! There are recorded calls from our customers who click our phone number online that we listen to, which proves how many sales we've gotten from their services. Joe ** is a great representative for Hibu and keeps in touch regularly to make sure everything is running as smoothly as we like. Even the management team and technical support are easy to reach and very helpful. I would not recommend any other company for your website needs. They are the best!!

Hibu worked very closely with me to get our website up and running in a more modern way so Google was able to recognize us. We're finally toward the top of the searches for our industry and it increased our business significantly! There are recorded calls from our customers who click our phone number online that we listen to, which proves how many sales we've gotten from their services. Joe ** is a great representative for Hibu and keeps in touch regularly to make sure everything is running as smoothly as we like. Even the management team and technical support are easy to reach and very helpful. I would not recommend any other company for your website needs. They are the best!! Amazing company!!

All I can say is I am so very blessed to have such an amazing sales consultant on my side helping me to grow my business. Dan has been there since the very beginning back in 2003 and he has help me to get where I am today. I would say that he puts my needs in front of his own and that's quite an amazing quality.

As a small business it is vital to invest in marketing and advertising. And it is more vital to make the right investment. I had invested with other local marketing companies and essentially did not see the ROI. Thanks to Hibu, I am now comfortably seeing the investment pay off. I would highly recommend Hibu, they are very professional and prompt with their service.

I have been very please with the service Julie has provided over the 7 years. I do Search, online displays, and have now added social. I very happy with the return on my investment. Looking forward to working with you more.

We have enjoyed the progress of our business and we contribute it to the success of the website. The adaptability and ease of the pages and the mobilization for the people using their smartphones. The contact form and the social links allow our network to grow everyday! Thank you Hibu.

Dan has always gone above and beyond to customize a plan for us and help us succeed with Hibu. I always enjoy meeting with him. He has been helping us grow our business for over 10 years. He is prompt and always follows up.

Shawn has done an outstanding job in helping us to continue to implement our website (autosportsystems.net) with Hibu. The design of the website fully meets our needs and continues to function as we would like with minor modifications. When modifications are needed Shawn has helped us to immediately make the necessary changes and to implement them into our website.

Penny ** is absolutely the best rep I deal with! She explains everything, is willing to do whatever is necessary, and is very knowledgeable and proud of her products. I spend the bulk of my adv. money with HIBU. I am happy to recommend HIBU.

Kathy ** ROCKS!!! She is our account rep and is always on the ball with anything that we need done. She checks in with us weekly and when we make requests, she makes sure to get it done right then!!

We are so happy with Kathy ** as our representative! You always take the time to explain to us how to grow our business with advertising. Thank you so much for getting us on your website! Even though I wasn't sure at first... We took your word for it and we are so glad we did! It is all you said it would be and more! Thanks for all your help!!!

Alicia was great in identifying issues w/ my old website in which I was able to update to a more user friendly site. The opportunity could not have come at a better time. I was searching for the right partner to make these changes and push my business to the next level.

The Hibu staff created our new website and it is INCREDIBLE! It was an easy, detailed, stress free process. We can even make our own changes and updates when necessary! Now our website is beautiful, informative, user friendly and EASY to navigate! We are already seeing an increase in calls/leads into the studio!

Our experience with Hibu over the course of our working relationship has been excellent. If I ever have a question about our account or would like to implement a new service our sales/account manager John ** is always readily available and eager to create solutions for our business. I have recently worked with the Hibu to implement a new website and to date, I have been extremely please with the process.

Our sales rep is on top of his game. Following up on everything. The service has met our expectations. The format for us to edit our website is easy and we have called them to make changes and they do quickly. The office speaks English which is a plus. I would recommend them. Again the sales rep actually cares about what is going on and has given us great confidence in the service.

Wow! I started my pay-per-click just last week and I've already gotten phone calls and new clients. We've been buying ads in local newspapers for years and the results had become stagnant but our sales rep showed us how being on the first page of Google would help us achieve our goals. I have to say that I was skeptical but not anymore! If you're looking for new clients you should definitely give Hibu a shot!

I've had a great experience with Hibu since the day I decided to advertise for my small business. They have been professional, knowledgeable at all times. Hibu has helped me to grow and maintain my business locally and I'm thankful for that. I currently have local directory advertising, my website is through them and I also advertise on Facebook with them. Excellent experience!

Our relationship with Phil began before we were even sure if we were ready to buy a home. He kept us posted through emails with houses on the market in our price range. When we were ready to make a move, he had us in what would become our future home almost immediately for a showing, guided us through a competitive offer situation, and stayed on top of every detail making sure the transaction and transition went well.

I advertised with this company June of 2016. The only time they would try to reach me is if the payment didn't go through. The website I had through them was a waste. They publish it but don't maintain it to be seen. A complete waste of time and money! Buyer be aware!! They waived the last four months of my contract but continued to bill me after the year was up. They are now holding me to the last month of payment.

I first met with Layne and I was very impressed from the start. Hibu has delivered everything they have promised. It's been over a month. My website is beautiful and my phones are ringing. Everyone I have encountered through the startup process to launching have been amazing. I look forward to continuing to grow my friendships and business experience. Thank you!!!

Very pleased with the help we have received so far getting our business advertising up and running! The staff has been very responsive and diligent getting our platform up and running. I highly recommend their services. Their insight and strategy has been on point so far.

I have been a client of HIBU for many years and am very happy with all of their services. I have used many of their digital packages such as social, pay per click and SEO and still use the yellow pages. It is great getting the resources of a very large company but still having a local customer service representative.

They've always worked within my budget and don't try to pressure me to upgrade with stuff I don't want. Brandy has been helpful and responds quickly to any questions or concerns that I have about web or phone book, even when she's off on the holidays!

Brandy has been wonderful from the start of us beginning our business relationship with Hibu. Our website has been done beautifully and we attribute it to the increase in our business traffic. I would highly recommend Brandy and Hibu's services to any new business owner as well as to any seasoned business owners as all companies have the opportunity to grow when partnered with Hibu's services.

Working with Hibu has had a positive impact on our small family business. They have helped us to better reach potential customers through their various print and media advertising products. And our sales rep Anne is AWESOME... Very easy to work with!

We are very pleased with the products that Hibu has to offer. They even created a great website for us with very little fuss. Customer service is excellent especially from our local rep Debra **. Debra and the rest of the team are very responsive to any changes we need made or any concerns that we have.

I can't say enough about the level of professionalism and follow up that our company gets from Hibu. Our representative Allan is very knowledgeable and always makes sure we have the right advertising campaign in place. And I really can't say enough about Ken who I feel always makes sure we get the highest level of service. He takes care of us like he has a real stake in the success of our business; pretty impressive guy. On the back end Jared manages our campaigns to make sure we're getting maximum value for every dollar we put in and is constantly tweaking it to make sure we have the competitive edge. Our experience over the years has been outstanding and our Hibu team has really made a difference for our business.

** has had three previous Internet Website providers over the past 15 years... HIBU is our fourth. This is the first time we feel that we have gotten a fair return on our investment. Based on that performance we asked what additional Social Media is available. Our Rep. Rod ** has been incredibly responsive and VERY patient in explaining the products and how to use them, as we are very naive in this media. So we have signed up for $5,000 additional services in hopes we can gain the same ROI that HIBU performed in our first year of Website.

WOW! Kinney, my rep, called me at the right time. I was very unhappy with my old website and when I saw what HIBU could do, I was excited. When I got my new website proof, I was blown away. It looks a lot better than I could have expected. Everyone at HIBU was very professional and very quick. I never knew customer service could be so great. Thank you Kinney and thank you HIBU!!!

I have known Barb for many years and can say she has always worked very hard and followed through with whatever tasks she was working on and always took a personal and caring attitude towards it. Would trust her and recommend her.

As a SMB owner in Central Illinois, I was approached by Susan ** at hibu to partner with me to create a website that would be professional, easy to navigate, mobile friendly, and placed on all major search engines. Susan's ability to understand the needs and sensibility of my business made the process easy and created an effective website that I am proud of. I would recommend hibu with the upmost confidence to help other local SMB's with their digital needs.

Emma has been wonderful to work with. She has taken the time to get to know our business and recommended HiBu services that will enhance our business and our brand. She is professional and responsive to all calls/requests we have. She appropriately explains all the programs offered by HiBu. We recently found our Google listing said our company had permanently closed. Emma took care of "reopening our business" on Google and kept us informed through the entire process. She was able to get this taken care of within one week (much faster than we thought it would take). I would highly recommend Emma to any organization.

Anita my local sales representative has been an excellent source for me and my company. She helped us create an excellent website and handled all the details. When we needed to change the name of the company, she again stepped up and made it happen. I wholeheartedly recommended Anita and Hibu.

Shari ** as my salesperson is in connection with me 24/7 including weekends. She responds swiftly and efficiently. On weekends if she cannot give me an answer since she requires research, Shari will inform me when during the next business day I can expect the timely call. I wish all salespeople I deal with has her passion for her work and clients.

I called Jason ** from Hibu yesterday at 1503 EST and he returned my call the following morning at 0912 EST. Customer service is very good and I am very pleased with how he handled my questions. I was calling to possibly increase the size of our ad space within the Yellow Book. Great job Jason. Keep up the good work!

I cancelled my account with Hibu, formerly known as Yellow Pages, two days before my billing cycle. They happily cancelled my account and removed my website. Two days later I was charged over $1000 dollars for service for the following month. I called with a concern that I had been charged for a service they didn't provide me with. They said that I needed to cancel two weeks before my end billing date to avoid further charges. It's a terrible company. The reason why I left was because I found a much better product at a lower charge. They have poor customer service and will steal your money. I have an ad in Yellow Pages, and I have paid to see if I am getting any leads from my Yellow Pages ad, and after one year I have only one call through yellow pages. It's a terrible service, don't waste your money.

I highly recommend Hibu and Alicia **! Never thought I would have a website this glorious!! Never thought I needed one. Well, I have to say it's really helped my business run more smoothly and professionally!! Thank you Hibu and Alicia!!! Excellent product!! Excellent service!!

I've been very happy with Hibu. I think they have definitely made it easier for customers to find us. My rep Debra has been with them for several years. It is nice having a rep you can call with any questions or problems. Debra does an excellent job.

HIBU has been very instrumental in increasing our online presence. Their optimization program is very thorough utilizing other social media platforms. I would highly recommend any business seek out HIBU to get their name out to prospective customers. The future is here!

Michelle and her team at HIBU have been a pleasure to work with from inception to launch of my new business website, **. For a computer illiterate person like me, they made the process very easy to understand! I'm looking forward to working with HIBU for years to come!

Brhyona ** has been, and continues to be the most helpful, and knowledgeable representative of your company to me! I have never had a question about the website, or the company that she couldn't answer, or help me with. Brhyona goes above and beyond other companies would consider adequate when dealing with customers. Brhyona ** is the kind of representative any company would be proud to have on their frontline. She's professional, friendly, knowledgeable, and I would recommend her to anyone looking to use your services.

Our account with Hibu is very low maintenance, the service practically runs itself. However, I like knowing that when I need assistance or wish to make any changes, we have an account rep assigned to our account. It's good to have someone I've worked with before. I look forward to my annual renewal visit with our sales rep - a genuine person who is excellent and matching Hibu services to the needs of her clients.

Sue ** is extremely helpful and easy to work with! She answered all of my questions regarding Wave as well as promptly had all of my business information updated. I would highly recommend her as well as Hibu to any business owner!

Hibu is a great company to work with on our website. It was an easy process getting started. They have responded quickly to our requests for making changes. They have provide us with important data about how our website being used. I would highly recommend using them.

I was in need of a website and these folks really took care of me. Built a great looking mobile website, did some display ads and fixed all of my listings. The sales rep actually took some extra time and helped me create my Facebook page. He helped optimize it and got me over 50 reviews to my page in a matter of hours. Couldn't be happier. Thank you for all your help.

Our Hibu Representatives have been great to work with and genuinely are concerned about the growth and outreach of our business. Changes and improvements to our site are handled quickly and professionally. Our website is looking great and is already generating new customers.

Chris from Hibu came out to help our business compete better online. In a few weeks they were able to build a nice mobile website, and improve my presence on Google and Facebook in East Central Florida. Thank you for taking the time and effort!

Worst decision I've made. Even after all these months of broken promises from Hibu representatives, I still have ZERO results. I've spent plenty of money (hundreds) and they have cancelled but they still keep billing my accounts. They are a band of thieves. My social media campaign was a horrible experience. They did not promote me for what I paid for. The only ad I ever saw actually went against what I was trying to accomplish and defamed my character. I'm sure Hibu has thousands of dollars for a lawyer and now since they took my money, I can't afford to bring legal action. But if I could I would sue the crap out of Hibu for the way they have done me. If you are thinking about doing business with them, beware!

I cannot even rate them with one star. I do not do business the way they conduct theirs. When I say I am going to do something it's done. Nothing they have supposed to have been done for us has been. Every time I email-call, no one answers. I get either a voicemail, that's never return call. Emails they say are faster, and yet, still till this day that does not work either. They are charging me monthly on my charge card. DO NOT GIVE THEM YOUR CARD NUMBER.

We have used Hibu for over 2 years. I am writing this review because of the poor quality of work and service that we received. Not only did we have to pay a 3rd party to fix our form submission links as well as charging us for 2 websites at one time, Hibu also had AdWords set to where it was running ads in another state that we could not do business. As for the Facebook page you are better off finding someone that you know to run it because I have yet to figure out what they are doing for it besides sending us emails about post that we had made ourselves. On top of all that we were never contacted by our sales rep on these services. We reached out to Hibu and it has just left us extremely disappointed.

I want to have my individual listing removed. Obviously I can't get it unlisted from the current yellow book but I want it out in future or in any other related publications. I went to the opt out listed in the front of the yellow book and they opt you out from receiving the actual book, which is FINE BY ME. I emailed and asked how to opt out from having my personal information published. I need to do this for personal safety. They emailed me back and said I need to contact the publisher which is Hibu and when I go to their opt out it's the same page as Yellowbook --so it's a ridiculous runaround. It's the same racket that the online sites try to use. I have a right to not have my information published and they're just trying to make it impossible. I've had to contact my state's attorney general before and I guess I'll have to do it again. I've read the reviews all over and it's clear this publication is not well liked and even reviled in many mine cases.

WOW... Wish I read all these complaints before I signed on with Hibu! This was the worse customer service I have received in many years. Buyer beware, this company cares about 1 thing and 1 thing only, your payment! Our business has been advertising with Hibu for about 5 years, created our website, phone book, pay per clicks etc. Recently they put a new sales guy with us by the name of Sean **. He sold us on a SEO campaign... and by the way, our 5th salesman in 5 years!!! Program sounded good. You can pinpoint areas you wanted, cost was reasonable... sign us up! Sean was our best friend at that time!

A HIBU sales rep Kathy ** came out to our business. After discussing YP inability to provide what was promised, HIBU promised they could. We were promised by Kathy she would stop in monthly to go over phone recording. She was going to answer all positive or negative Yelp and Google posting. We were promised top Google placement. We signed a 6-month contract with one month free. It took 3 months to get the Google placement going right. She never stop in to go over the phone recordings. Still waiting. Never responded to any posting. Still waiting.

We are canceling all accounts with Hibu. They billed us nine months before we realized they had not done the job we was paying them to do. Their customer service is horrible. I asked to speak with a supervisor and was denied by Benjamin **, Employee Number **. Was sent bills that was for other people and called on bills for other people after we were told that we were not responsible for the bill and we had asked for them not to contact us about them.

All of the customer service associates were very helpful giving me options and helping me choose what was best for my business. I do not understand about all of the digital world, the networking, so the associate was very helpful in walking it through the process.

It seems that even if HIBU tried to improve something (which they failed to do) it was so insignificant so even they (HIBU) can't explain what an "improvement" means. My site was in first three organic positions in all major search engines as it now, one year later. Complete waste of money. One should be very careful when company force you to sign long term contract. Dirty business model. Let me go ahead and sanitize my hands. Looking forward to the day of expiration of my one year term to call and cancel.

As I see many others have reported, lots of attention to get you signed up, not much follow thru once a customer for SEO services. Called last month, in plenty of time to terminate my 12-month contract before a 13th monthly payment would be charged. Just saw a new charge -- called immediately to ask why my 1-yr contract wasn't terminated as I requested a month ago. Was told I was supposed to have called them back to finalize the process (??) and now the new charge can't be reversed. Bad experience all around. Bad idea to do business with this company.

I was misled into the program. All I wanted was the creation of a new website. After the fact I was told that I did not own the website, I could not transfer it, and was locked into a $100.00 a month fee for as long as I wanted to use the website. I felt the fraud occurred in failure to disclose these facts in advance. I also think that your e-mail saying that I had previously said I would recommend HIBU to others is false. I have not felt that way and would not make that statement.

My Hibu representative, Joel has been wonderful from start to finish. He walked in to our office just to leave his business card and a year later I am pleased to be a Hibu customer with a fully functioning website that brings over thousands of new customer views every month. After the initial go live I did feel a bit like the company left us to figure it out ourselves, but once they were aware of my concerns they made every effort to make it right and I am thoroughly pleased with the service, for the price. Highly recommend!

I have had exceptional service from Hibu for several years now. Once, (and only once) was there a mistake. I was reimbursed $100 for the mistake that was made. My business has gained many new clients from working with Hibu. They have made something that is hard for me personally easy and the prices are very fair.

Our company has been with HIBU for the past 5 years. I have nothing but positive to say about every representative I've come in contact with from our account rep Dave that makes regular stops to see us, to our inside reps that make sure our business stays successful!! When I need to make a change it's done immediately and they give me advice and reports to help me make the decisions for the changes. Nothing is ever done without backup of real company data. Just an amazing company. I have other companies calling weekly to get our business, I have NO reason to leave HIBU and I recommend them to anyone!!!

Do NOT use Hibu for your advertising needs. They were designing a website for our small business. We did not like the look of the website, so we did not give them the ok to publish. 3 years later, after taking charge of the billing for the company I found we were being charged $102 a month for the past 3 years. When I called to ask them what they are charging us for they said it became a verbal contract once it was launched. The website never "launched." I never approved it, it was never published but the manager explained it launched on their end and it was our problem because that was part of the so-called contract. So we paid almost $4000 for absolutely nothing, and their company had no problem charging us this. They are a bunch of scammers and treat their customers poorly. Please don't make the same mistake we did.

We have dealt with Hibu for years, and now have a new rep.Tina ** (beware). My husband met with her for 6 hours and talked him into a webpage that she promised would put him at the top of his business. She claimed that the web page would only cost $500. a month and could go as high as $1000.00 with all the clicks he would be getting. My husband questioned the price several times to Tina. She assured him it was only $500 a month unaware of her adding costly things into the contract without his knowledge, and yes he signed a contract thinking it was for $500 a month. She knew what she was doing, how she sleeps at night, but at the same time laughing all the way to the bank. Shame on her. Karma will be visiting her. He came home all happy and I proceeded to call Tina in reference to the meeting they had and ask again how much. Again Tina stated $500.

We signed the contract for a website with HIBU. They developed our website (with our help and some of our design and photos) for us, for which we paid a partial amount of 700 USD upfront. The website came out pretty good, but then the nightmare started. They wanted us to pay them additional money for the website and we paid them additional 1,200 USD today. Yet, they refused to give us the "keys" and the "codes" for our website. Is this a market economy in the US? Here a customer has the right to choose, no? We thought and sincerely believed so. This is a rip-off. Never go with this company.

When I was approached about having Hibu do my website for the second time (the first attempt was unacceptable), I was told that my website (which I paid $299 for) would be mine and could be moved to another host. I recently decided to move the site to a substantially cheaper hosting service. Only then was I told that this information was FALSE and that the website that I paid $299 for still belongs to Hibu and can only be hosted by them. This apparently was in the contract of small print, which I admit I did not bother to read. Instead, I relied on the veracity of their staff.

Ugh! I just learned after signing a 12-month contract ($29 mo) with Hibu that they are owned by Yellow Book. Hibu showed me the "improvement" from 30% efficiency to 90% efficiency the first month, but all they did was add me to 2 bizarre social media sources. Years ago I had a salon with 3 categories, they inversed my ads making them each inaccurate after never having sent me a proof to authorize the listing, then charged me hundreds of dollars, then "auto renewed" me after my contract was done saying I should have "opted out" WTF!!

Our Company has put advertising in the Hibu book for years and have had problems most every time we did, especially for the last 3 years. We told our salesman this year we didn't want to renew it and he was quite a talker. He told us if we would keep our ad like we had it he would add internet service to that and that they would correct all our error in the search engines which never happened. I called him more than one time which after about the second call he ignored my call because he knowed what my problem was. Our ad on our landing page was wrong from the beginning and I stayed after them till finally they done that. But with the internet all I got was "Google is sending you a number" which after about 2 months I finally got and I had warned the multiple times that I was going to hire someone else if they didn't get it done.

As a web developer, I occasionally get a client who is literally "stuck" with Hibu. Trying to access the site to do any work is impossible and trying to get control of the domain name is next to impossible. They refuse to answer emails and provide terrible customer service, especially when you decide to move to another service. Avoid them.

My company had advertising with HIBU for a little over a year. We were unsatisfied with what they offered. HIBU was charging us for services which we did not feel we were getting. We requested that everything be cancelled. We paid them for the print ad in the yearly yellow pages and requested that no further advertising be done on our behalf. They kept billing us. They renewed our contract without our knowledge and damaged the website that we had built on our own. It seems like our contract was forged. HIBU kept charging us for various services after repeated phone calls with them. I had to contact them once a month and sometimes more often to reiterate my desire to cease business with them. Every time our conversation ended in HIBU assuring me that everything was cancelled and that there would be no further billing. Every month I would get a bill any way. This went on for over a year.

In June 2016 we purchased a restaurant from my brother in law. He previously signed a contract with Hibu for a Yellowbook ad, website and display ads (online marketing). The cost for this was around $398 per month (and not worth the money). When we bought the business our sales agreement clearly stated we were not taking on any liabilities of the prior owner, so the prior owner finished out his prior contract and paid by credit card. We decided to keep the website and the Yellowbook ad for $99 per month. Well, months go by and Hibu did not stop the service when the prior owner asked and continued to charge his credit card. He took this matter up with Chase Fraud and fought it. His complaint was valid and upheld; Hibu had to credit his card back the money they charged him that was NOT owed. So, Hibu decided to tack his charges on to our account. We are fighting this...

This company is a joke! We sold one of our businesses over a year ago and when I called in last year (2016) to pay the contract in full and tell them that we had sold it I was told that we were all good. Then a few months ago we started getting billed again for our contract and I thought that maybe they just messed up so I mailed them a copy of the business closure forms that were sent to the KS Department of Revenue and the IRS as well as the above mentioned information to see if it would get corrected. Needless to say I got yet another bill and called them today and after talking to 4 people, 1 of which was a manager, I was basically told that just because I sent them a copy of closure from the IRS and the Department of Revenue doesn't mean that they can close my account and said we were still in a contract.

When I was renewing my Yellow Pages advertising the sales rep was pushing this Wave program telling me it will optimize my internet searches. He failed to tell me that there is a charge of $30/month. I was not interested and told him so. He snuck it into my contract anyway. When I called and emailed them informing that I did not agree to anything other than my Yellow Page ads they told me it would be canceled and the rep would come back with a new contract. He did it again. He snuck that same charge into my contract. This is a highly disreputable company and the sales reps are extremely dishonest. I will not be doing business with hibu or Yellowbook in the future.

Paid $29.00 per month to optimize all listings starting in June 2016. After 4 calls to their terrible customer service, not only are you locked in a 12 month contract, No work had been done to make sure all my listings were correct. In November after a June Start and my second phone call finally, one site was "verified". So after more than an Hour on the telephone and I finally reached the Investigation Department and asked for 5 months credit. Four days later I received an Email offering me a settlement of 5 months credit and a listing of all the sites they had done nothing with for a mere $29.00 per month. Huge waste of money and time.

Our company, Foothill-Sierra Pest Control, has advertised in the past in Hibu's Sonora Area Yellowbook. This year, 2016, we opted to not run any display advertising, which upset the sales representative of Hibu. The book, the 2017/2018 edition, just came out (December 2016) and we see that Hibu removed our listing entirely from the yellow pages. There are 23 companies listed in the pest control column, of which three ran display ads. Their exclusion of our company from the yellow pages appears to be an act of retribution. Hibu is a low-class company.

Hibu made many promises to me concerning SEO and Digital Marketing for my company, but they produced no results during a 3 month time period. Although they continually sent glowing reports via email, this translated into zero productivity. We received no telephone calls, or email inquiries from prospective customers. Do not waste your money! The staff at Hibu are only good at taking your money, but are unable to produce results.

That's the way to take care of business.

They promised us the world to get us to sign up for 3 months. We were to get 370 contacts per month for spending $12,000 each month. After the first week of no action at all, I started inquiring with my rep and web adviser and kept getting different stories. After 3 weeks I had a conversation with one of their web advisors and she told me I was lied to by my representative. After much complaining they actually let me out of the contract but are now suing me to try and get me for the first month's fees. They will also try and sue you personally. DO NOT GET INVOLVED WITH THIS COMPANY!!!

We wasted over $3,000 with this company. They refused to cancel our contract and tried to continually tell me that we were actually having great results. We did not have new leads come in, they told us it because of our website... which they created. Please do not waste your money with this company!

I subscribed to this service only because of a member of my BNI (Business Network International) group worked for them. He seemed to know a lot about SEO etc., but what do I know about it? Nothing. Anyway, he set up a meeting with him and the Google PPC campaign guru to give me all the information and pricing I needed to get started. Well, I signed up for a $1500/month campaign because I was told my city got 40,000 searches a month for roofers, plus I would only be charged for clicks to my website. Not true! They pulled the old bait and switch on me.

Do not use these people for any of your business advertising as they will mess it up completely. I used them a couple of years ago and they were so bad I got the advertising cancelled and my money back. I have recently been contacted by them again saying that all the problems I had before had been sorted so I decided to give them another chance, big mistake. I received an email stating my Adwords advertising has gone live but it wasn't showing at all. After numerous calls I managed to get that sorted but it was being seen 24/7 and not the designated days and times I wanted.

Absolutely the very worst advertising you can buy! They promised to build a website, which was never completed, but they started billing me a monthly fee despite doing absolutely nothing for me. I paid them about $1400 for absolutely nothing. If they weren't a large corporation, it would be theft.

So we recently just closed our shop and we called to let them know to cancel our services with hibu. She offered 2 months free since we are closing done, we thought we were done with it. Then the following month we receive a deduction on our account for hibu after we already cancelled! We called and after arguing and arguing with them over and over and explained we already cancelled we were still not refunded our money we were not supposed to be charged in the first place. I would definitely NOT recommend them at all!!!

I am a current customer of hibu and I am extremely disappointed of their services. They failed to do everything they promised they will do at the time we had to sign the agreement. My business moved almost a year ago to a new location. Someone called me from hibu and offered us their Wave services, saying that they will take care of most of the online listings, like google, yellow pages, google... and will make sure the business appears with the new address, phone number, maps. Everything sounded like we don't have to worry about a thing, and they will take care of all that. We did sign up for the service Wave, which is about $30.00 per month and we thought we are all covered. It's been at least 7-8 months since then, and my listings are still a mess, showing all different locations.

Hibu took two years to refund an overpayment, and then they put the wrong name on the check!

I am being billed $699 a month for zero results. One email says I must wait for 6 months to cancel, another says one year. I told them I would not pay them because their services were not what was represented by their rep. We shall see where it goes from here. They should be forced out of business. They are a scam!!!

They are expensive, the salesman doesn't follow up as promised, and a mistake they put on my website made me look like a dishonest fool, even though I told them to correct it before they put it up. Awful company to do business with. Avoid at all costs.

BEWARE! DO NOT SIGN THEIR CONTRACT! Our company is being charged monthly even after we have cancelled with them. They are charging us for clicks on a website that are not for us. TERRIBLE CUSTOMER SERVICE!

HIBU does absolutely nothing for you. My representative Adrew ** made a lot of "great" promises that is not true. Now he doesn't work for them any longer, I get a name of a new representative (Kevin **) and he doesn't answer my calls (called 3 times). They tell you, "You can cancel anytime," but that's NOT true. Then when your business listing is not climbing on the search or your information was not updated on all these "wonderful sites that will bring you business" they tell you, "YOU have to do a few things on your own to increase your SEO potential."

I was contacted today by a hibu Sales Rep. about re-doing our business website. I asked him to send me the information via email. I found the fact that there was a recurring monthly charge for designing a website concerning. The sales rep never mentioned that. I checked hibu's reviews and found them to be bad. Hence it was an easy decision not to use this company. THANKS!

Hibu responded to the complaint on a timely basis and provided a refund within 1 week. Follow-up was done by the representative. The original review was strictly a reflection of my phone and email contact with customer service. Our representative was always professional and tried her best to make the situation work.

Hibu was unable to find a proper widget to complete our website. I paid in advance and requested a refund when they were unable to complete the site. It is now eight months later and they have refused to give a full refund. Don't trust them! You will be ripped off!

Every year there are misrepresentations with this company. This year I reiterated and documented. However their trick is you sign but they can’t give you a copy until later. Which you never get. Take a lot of notes if you use them and keep documentation. They added my 2015 contract to my 2016 contract so I was paying for 2 years together for the 2016 contract saying the old one auto renewed. Makes no sense other than you get ripped off big if you’re not careful. If they get your checking they go to town and charge large amounts you do not owe. I don’t know how they keep getting away with it. But please stand your ground or like us we will not use them next year.

I have been sued by HIBU 3 months after my business had to close. Pay attention to your contract. If your business experiences hard times they will sue whoever signature is on the contract. The signature is a personal liability contract. HIBU tried to get a judgement lien on my property and forced me to file bankruptcy to protect my family from losing our home. The good news is HIBU is now itself struggling and filing for bankruptcy to protect itself from lawsuits. What comes around goes around HIBU.

These people are crooks, they charge through the nose for each phone calls even ones that aren't relevant to your business. Even after attempting to cancel my subscription with them for a year now. They failed to cancel the subscription for one book. They still send me a bill each month for a service I no longer need or want. I get billed for advertisers calling 30 times a day, it's getting to the point I want to stop listing my phone number and become an online-only business.

They automatically renewed me without calling. Now they are saying that I have to pay for a full year. Also I'm pretty sure that they are the ones that had me listed 4 1/2 hours away from where I actually am. Totally wrong zip code and as a business, that is not good.

Very disorganized company, I have been charged over $7000 for website service that was advertised 2 states away from our location. That problem got solved by getting a full refund. The other incident was our company was charged for website hosting that was not published, but was on their server. Do not use this company. Their web developers are not professionals at all. They will put together a quick generic website that is cheesy and undesirable and start charging for it even if you don't approve of it. We will never use hibu or Yellowbook for any advertising service in the future at all.

No good. Website design is very outdated, and also they're not mobile responsive designs. They're just templates.

I received a bill through a creditor with this company's name of HIBU DIGITAL. I have never even spoken to this company. I have no idea what this company is or what they do. Even worse it's a bill for a company and I am not even a company. I'm being threatened for a bill that I don't even know of. When I called I was hung up on. This is crazy. I hope this goes to court. I know the judge will enjoy this case. Be warned of some company called HIBU DIGITAL EVERYONE.

The billing statements have not been arriving for the last months and now they send an email stating that they have been trying to contact us but we have never received one email, phone call, and contacted by mail. I have been with this company before they became Hibu. The rep I have is nice but the actual company is needing to be overhauled.

I was tricked into signing up with HIBU to advertise in Yellow Book. IT IS A SCAM SCAM SCAM. I was told I could cancel anytime but didn't read the fine print that said I was locked in for a year. I am currently getting charged $28 a call for bogus phone calls. For example, I was charged for people calling me trying to sell me ad space. Or people calling me out of state. Also, I was charged for people calling me for services I do not even provide. When I would call to complain or try to end my subscription they would threaten me with their legal team. SCAM SCAM SCAM. You can only lose money. They will rip you off!!!

We had an account representative come into the business where I work and when I told her we weren't interested she got really rude, saying that she wished she had come in before "her sister hired us". Even if we did need service I wouldn't go with them after her attitude.

hibu keeps calling me on a weekly, and sometimes 2-3x per day, about updating our listing with Google, Yellow book and websites. When I tell them no, they say it's for the coming year. I have told them multiple times to take us off their calling list. They said that there is no list and I have to go on Google to stop this. What a crock of crap! The fine is huge! I do not want their services. It is ridiculous the harassment we get from them at our company. They are rude and disrespectful. The next step is the FTC!

I contacted them over 6 months ago and requested that they not list me in the upcoming phone book. They told me no problem and I left it at that. 6 months later they call me demanding payment. They said they had no record of me calling previously and wanted me to provide written proof of my phone call and cancellation. I told them I was told over the phone that I would not be listed again. They are now demanding over $400 from my business that has been closed for 6 months for a listing that has phone numbers that are cancelled and for an address that is no longer there.

A direct sales staff came to my business soliciting business. By the time I was ready to use their service, the sales rep no longer worked there. I then googled hibu and was able to talk to someone. What he represented on the first phone call was totally different from what finally transpired. I was desperate to find someone to get a website up. They represented to do a website with no obligation until I approve the site to go live, then it will be charged monthly $99.99 (original phone quote was $69.99). The add-on wave service is $29.99/month. Also no obligation until the website service goes live and approved. They got someone on the phone and get all of the information to build the website.

Terrible. They hide reviews that are essential. For example: Phone for quote a company. The quote was ok and I said yes. However the guy did not arrive this morning to do the job so I naturally looked who his company is. He is not a limited company nor self employed, yet he visited me with a nice and expensive trailer and car with who he claims is one of his employees! He also claims he has insurance of so many thousands. Well nowhere to be found as paying revenues though seems to be doing well. Also found a hidden review via Google of him been a woman predator! Ah Hibu/yell thanks god I found this before letting in my property. See I am a single woman living on my own. Very scary!

I had a great experience with a local rep who was detailed and explained a qualified tech with experience in my industry will design site for me. It was a mess. Worst site I had ever seen and I told them it had to be done correctly before I would allow it to go live. My customers can not see this site. It took 4 months and over 50 emails and messages back and forth and hours of my time to get site looking reasonable. Then I see they have been billing me every month for a site that was not even ready to go live. I was billed two months during this process. I got to the point that I said I don't want the site unless they get it completed and credit me what they have charged. District manager agreed and site went live.

When the PPC sales rep turned up he was friendly and promised regular updates and phone calls to optimise my PPC campaign, plus telephone masking to allow me to know when a call came from a site visitor, and that if I don't get any clicks I don't pay a penny. I emailed him a week later to say I was willing to trial it for 2 months at their minimum buy of 150+VAT/month but couldn't afford more. He rushed over and got my signature and set up the direct debit. For the next two months I never got a single call or email to optimise the campaign, nor did I get a single call from any website visitors, just my existing clients.

This place should be shut down by the government. They are the biggest liars and scam artist I have ever come across. I have a few ads in their phone book but plan on not renewing the ads with this crooked company. I purchased a website with them a few weeks ago because the sales rep promised me all the things I requested. But after I gave them $399 down and agreed to the price, from that point on was nothing but a headache for me, and many, many man-hours of my time.

They can't even get my yellow pages ad correct, so why would I want to pay for more advertising!

Their customer service is below par. PPC is a waste of time with them. Their sales people don't get back to you in a timely fashion. Just never happy with them.

I hired Hibu to handle our PPC campaign for 6 months. I had problems from the beginning, never getting my emails or phone calls returned for weeks. In a six month period, it generated a total of 20 calls, more than half either being missed calls or calls for something that we do not do. So basically, my ROI was 0! They tried to blame our website that was done by another company. However, according to Google Analytics, my bounce rate with Hibu was well over 80%, yet my organic search bounce rate was 45%. I will NEVER recommend this company to anyone and to be sure to tell them to do their due diligence. It was absolutely the worst service I received from any business.

After making my post, I was contacted by HIBU by a customer service representative. After explaining what my issues were, she looked into it and resolved my issue and had our business removed from their calling list. I am very grateful for her help and resolving this issue for us.

I had used the Yellow Pages once with HIBU with little profit so when contacted again I met with a sales person to renew. Because of the treatment I received from an intermediate salesperson over the phone I was hesitant and so did research on the company. Because of this research when I met the saleswoman I was very scrupulous and cautious about dealing with HIBU. As such I insisted on her removing the automatic renewal clause in my contract. After much wrangling I got up to leave as I wouldn't sign it as written. She then removed the renewal clause. After signing on her touchpad she informed me her printer wasn't working and so I would receive a contract in 5-10 business days. When I received the contract 8-10 weeks later the renewal clause had been reinserted.

My telephone information registered with Verizon is: **, Brian Indiana Avenue Shenandoah Heights **. HIBU Yellowbook lists: ** Bria & Brian ** Shenandoah Pa 17976 **. There is not multiple names on my account and the street number of my home was not to be listed with Verizon. Furthermore, looking through the 2016-2017 Schuylkill County Hibu Yellowbook I find thousands of altered, outdated and incorrect listings. This is not fair to the companies that pay Yellowbook for their advertisements nor to the consumer whom depends on accurate information.

I had used hibu.com for my business website for three years. They were not easy to work with when formatting my site and I finally gave up and let the basic, unsophisticated website remain. When trying to cancel my subscription/website I had already been charged for another month and was advised to remain with the company until the 15th of the following month; until my billing cycle would be finished. So I called on the 15th of the month to cancel my website and was informed that there was never a 'note' made in the system about me wanting to cancel from the previous month. Then I was told that I had already been billed for another month and would have to wait another month! Total scam! I went ahead and cancelled to my dismay at being taken advantage of; considering I had been their client for three years! Be aware when considering hibu.com, they want to slap something together for you and don't have any customer service.

I had a terrible experience with Hibu. I gave them 1 star only because 0 wasn't an option. First of all, they are overpriced. They built my website and I was told it was to be $99/mo. 3 months later I was being charged $300/mo. They told me that it was a 3 month introductory rate, however, they neglected to tell me this when they sold me the website. After this I called and cancelled. When I cancelled, I was told that the account was paid in full and there was no outstanding debt. Today, I find out that they reported it to a collection agency and are threatening legal action over something that was paid in full. I will never again use Hibu. They are a scam. Run away fast.

Totally scammed.

I wish we would have taken the time to research Hibu before signing the six month contract. However, since they used to be the very trusted Yellowbook and the sales rep was so very convincing with big promises for helping our business, we didn't put too much thought into it. HUGE mistake. They never delivered on their promises, EVER. In the beginning we had them make changes to the website 7 times before we were happy with the look. We never got the online exposure they said we would get. They promised post cards that would be sent to us by Bing & Google for online listings but they never came and each time we called to complain, we were told they would resubmit our information but it was up to Google and Bing to send the post card out for verification. Six months later... nothing.

Back in May 2015, a meeting was scheduled to review this company's contract. At that time, we decided to cancel hibu's contract at the end of June. A new contract appears to have been renewed without notification or consent, despite the fact that we gave them two months notice of our decision. We then collectively spent hours disputing this new contract; only to find out our office was closed on the date the contract was apparently signed in July 2015. After proving to Hibu their mistake, they denied any wrongdoing and insisted on locking us into this new contract regardless. This fraudulent event was reported to Small Business Administration (SBA) and Better Business Bureau to prevent further abuse to others.

Hibu promise to advertise my business 25 mile radius. Never did. I'm suppose to receive postcard. Never did. I call customer support, gave me runaround. I stop payment Mr. David ** threatening to take me to court for service not render.

I've used hibu on and off for years. They provided an poor website at very high fees. I've now gone to a local web hosting company who charge half what hibu charged me and now my website is listed very well which hibu had me way down the list. I've also been asked by my partner who has a hibu website "please can you update the photos on her webpage?" HIBU said "no we can't because you have to do that yourself!" I will never ever use hibu again and I'm asking my partner to stop been ripped off by hibu.

Our small business received a cold call from Hibu. We only know it was from hibu due to the caller ID, the caller did not identify himself or the company. He asked to speak to "Jill" (which should have been DR Jill, btw). I informed him she was with a patient and asked how I could help him. He then asked to speak with any employee who hasn't worked here in 3 1/2 years. I informed him she no longer worked here and asked what I could do for him. He refused to tell me, and stated that I obviously could do nothing for him and hung up.

Why can't we leave "zero" stars? Because that is what this company deserves. I really believe they have sales people pushing their "services" and nobody really fulfilling them. Long story short: bad experience, no value received, and we will not return.

A hibu sales rep contacted me and said he could get me great exposure on internet using hibu's proven system. He sent me and amazing presentation and came to my office several times and took all my calls and seemed really on top of it. I paid $399 on 5/05/15, $170.79 on 6/16/15. I could never reach anyone and no return calls after my initial sign up and set up fee was paid. They just wanted money. I have emails I sent to them and got no response. So I cancelled their service since the communication I received from them was just asking for money when they hadn't completed what I had paid for. They said they had a great tech support team that would migrate my domain to the supposed beautiful website and that also never happened.

Hibu cold-called our one man electrical shop and sold us a website. We provided photos, a description of electrical services, etc. Paid our $600 initial fee. Weeks and months later, 4 revisions of pictures being upside down, miswording, misspelling, wrong terminology, they told us they were going live although their revisions hadn't been finished.

I was contacted via phone for a website from HIBU Sales stated there was no obligation they'd build a website and until I approved it I was not going to be responsible. A month later they emailed a horribly built webpage. So I decided not to approve. I now are being billed $229.98 because they went live without my approval. Just got a collection letter from Rauch-Milliken International Inc, threatening litigation.

We were contacted by a salesman out of Walla Walla. Everything I was told fell right in line with the other comments on this page-beautiful website, first on Google, experts of marketing, and nobody ever leaves. All wrong. We talked to someone overseas to design the website. When they showed us the first draft, it looked like 8th graders designed it and the English was incorrect.

I contracted for a direct mailing campaign of postcards with HIBU/Yellowbook. They made errors in billing and billed me more than the contract stated. I pointed this out to HIBU/Yellowbook. They want me to pay $800 more than the contract stated and refuse to fix their errors. Plain and simple this is extortion. I recommend that every business in America not to do any business with HIBU/Yellowbook for any kind of advertising. As you can see by these other reviews, HIBU/Yellowbook is consistent with their business practices.

For 3 months I have been dealing with this frustrating company. I sold my business 3 months ago. The purchase agreement reads that the new owner WILL take over ALL advertising. The new owner doesn't even contest this. I have been dealing with the most unprofessional people that I have ever had to deal with. They not only REFUSE to transfer the accounts they are trying to get the new owner to purchase new advertising so that they are paying and that I still have to continue to pay under the contract.

I am not sure why there are so many negative reviews on ConsumerAffairs. I have had a positive experience with Hibu. Our search campaign is preforming well and our rep is very attentive to our needs. So far, so good!

Hibu is a SCAM. If you are considering advertising in the big book or internet through this company, think twice and read reviews, check with the Better Business Bureau and Attorney General. I wish we would have done this. These people take money out of your checking account that is not authorized they change the amount buy a penny or so to keep you from being able to putting a stop payment. When we went to the bank and they put in HIBU it came up SCAM. The bank gave up three months back but they can't go any further back. I sent to the BBB and Attorney General and waiting for a reply. This is a definite SCAM.

HIBU is HORRIBLE! We provided complete information for how our ad was to be listed in print and online (including logo image)--it was written directly on our contract. Our information was printed incorrectly with logo of former business, old web url, and non existent email address. We had experienced a change in ownership; old business had been dissolved and an entirely new business formed. We had been with HIBU under the former business name since 2008, and when we went to renew our contract with them under the new business name in 2014, because we hadn't changed addresses, they REFUSED to honor our requests to assign us a new client number in their system (We had valid legal reasons for needing a new number and provided all the proper documentation to prove the formation of a NEW business).

I have a seasonal business and this is what I explained to the sales rep from HIBU when he stalked me for weeks about why I should sign up. He told me to test it out, no full term contract needed just fulfill 6 months of payments, and you can come back when the season starts running again. WRONG! My 6 months was up and they sent some lowlife scumbag debt collector who is harassing me as we speak about seizing my bank account, checking accounts, etc. Just a scumbag no other words to describe this guy. It's called the Rauch-Milliken and the guy who is stalking me is named Joe **. I also have to say that when I was paying HIBU I was not getting that much business. I saw no difference in anything being generated and when my 6 months was up and I was done paying HIBU I am still getting calls if not more.

So we decided to open a website /advertising with hibu. When you first talk to them everybody it's good - calling you back and answering your questions, once you agree to pay their payment, we'll that's when all goes down and by that I mean they don't care if you have been verified by Google or Yahoo or Yelp or any other big searching engines. And 2 - 3 month pass and we call them "why we have been not verified or even why Twitter isn't working or Yelp and or Yahoo or Bing?", then always keep saying "We will send you a Post card with a pin number" and we never have receive till this day after 1 year, but they send us an email for collection and harassing to pay within 5 days.

So I was told by a representative that I would be put on first page when people looked up my type of business. I would be created a website and have my own domain name and everything taken care of. All for just a payment of $158 per month. Well these ** just ** me over. And Lisa ** is a lying ** that to be put under. Like I paid this for about a year and I never got information on what I was paying for and my business name popped out on Google in who knows where and Guess what... Some other companies website is under my name!!! What the **. CEO of hibu I hope you read this so you can contact me so we can make arrangements for me to poop on you. Like seriously.

Hibu, a department of Yellow Pages, does a great job in calling you and calling you to get you sign up. After they get you they never delivered the services you signed up for. Then they have you under contract to threaten you (with a collections agency) to pay for services they never rendered. Don't pay them. This is how they make their money. Get yourself an attorney. (You're better off paying the attorney if you end up in this situation than keeping this company going.) Hibu will drop their charges with your attorney involved.

Hibu, a department of Yellow Pages does a great job at promising but never rendering services you signed up for. Then they have you under contract to threaten you (with a collections agency) to pay for services they never rendered. Don't pay them (This is how they make their money), get yourself an attorney (you're better off paying the attorney if you end up in this situation than keeping this company going). Hibu will drop their charges with your attorney involved.

This is one of the most unethical companies in the U.S. I signed a contract in 2014 separately for print and internet which wasn't bundled. The next year I signed a contract (I thought) for only print. They bundled this year, the internet & book, plus they raised the monthly rate. Once I received the contract the next day and looked it over, I tried to cancel it. I knew in the State of Texas you have 3 days to cancel a contract, but they said it was 4 days after when I cancelled. So be it. To top it off, if you don't autobill, they charge you $4/month more. I now have a contract running until next year that I don't want. I have spent hours on the phone discussing this with an empathetic employee to no avail. I told them today I never want to do business with them again and to document this call. Now I know why they had to change their name from Yellowbook to Hibu. Buyer beware!!!

The company wants me to pay for a week beyond my service contract. They hung up on me after saying they would transfer me to investigations. When I called back they wouldn't transfer me saying it was valid what they charged me. The company never delivered any results on my Google AdWords. I had to call monthly and they never followed up. I will tell anyone considering hibu that they are as bad or worse than any company I have had business dealings with.

We had completed the duration of the contract. They called and called trying to get us to renew. We said NO NO NO. They have continued to bill our credit card plus they have raised the fee. We feel like they have us between a rock and a hard place. What should we do?

They have a large Turnover with the sales reps, so I don't know who forged my name to a SEO contract. They were able to steal 1500.00 out of my Bank account before I shut them down. I am now Pursuing Fraud Charges. NEVER TRUST THESE GUYS WITH A DEBIT CARD!!!

I have advertised with hibu for 7-8 years, each year I paid my annual fee up front. The last several years, in spite of having paid in full, I started getting monthly charges for all sorts of hidden fees. Then a few years ago I started getting calls from a collection agency. I found out they had misappropriated my funds and sic'd the goons on me. This year I once again met with my rep (who changes every year) and canceled everything but a basic ad in the phone book. I also wanted my new logo on my ad. They could not get it right, and after repeated attempts and endless phone calls, I finally canceled my ad altogether. Well, the book came out a month ago minus my ad, but the bills keep rolling in. I have made call after call, and gotten one promise after another, and still the bills keep coming. Hibu is like a cancerous wart that cannot be gotten rid of.

I signed up with hibu. They are liars... period. I was told they could redo my whole entire website and performing marketing campaign better than anybody else. Did not happen at all. I spent two months working with non English speaking people in another country trying how to do their job... They couldn't even understand that they spelled tire wrong.. I am not a website builder. I should not have to do their job. I expected some kind of format or a template to go off of. And plain and simple they gave me a white background with a couple headings at the top. On top of that their Internet marketing campaign took me from the first page when you search automotive repair in my area to the fourth page. Within days of going live. When I asked what happened they said "This is normal and it is expected." I said "What? You'd be dead last."

Let me start by saying, I get at least 1 person calling trying to sell me Google advertising everyday. I am spending about 5,000 a month to Google. When Hibu called me they had a very nice saleslady convince me that they can save me 1500 a month and give you more customers. I was very happy with the customers I was already getting. I just wanted to lower my advertising cost. The sales Rep. from Hibu was very knowledgeable. We talked on several different occasions until finally we met for lunch and drinks. My owner of the shop came and her boss came as well. Hibu was very convincing. They stated if we would give them a shot, we would not be disappointed, and "If we were you could cancel at anytime by sending an e-mail to Hibu."

We were sold by a traveling salesman that knocked on our door to sell us on their Search Engine Optimization (SEO) capabilities to get our website to list on the first page of Google searches. He stated that he could get our website to the top of page 1 in Google in just a few short months. We learned through sad experience and thousands of dollars later that this simply couldn't be done by Hibu. The worst thing they did to us was charge us to "recreate" our website. I gave them full access to our GoDaddy hosted account. This was my biggest mistake because I trusted them. From this point on, they then claimed our website as THEIR property--even though it was exactly the same website in every way appearance-wise from our original.

I have never had so many problems with a company as I had with HIBU! The website in particular was a complete disaster! Instead of listing my restaurant phone number they put my personal cell phone number on the site, plus my home address! It took several calls to fix it. Then instead of listing what my restaurant sells they put every kind of dish that we don't sell. My restaurant is Kentucky Fried Chicken! Everyone knows about Kentucky Fried Chicken, except HIBU! Then when I called my sales rep, she never called me back and yes, I had the right phone number because when my contract was up she called me on that same number. I told her I wanted the website canceled and taken off. That didn't happen as I found out later. So another call. Hopefully this time it will be taken off. What a nightmare!

I advertise with HIBU (yellow book). I wanted my business cell phone number added to my advertisement this year. Which is the same number my rep called me three or four times. We looked over the proof, made a couple changes and mailed it back. Yes mail! Not email. When the phone book came out none of the changes were done and they put in the wrong phone number in. Then I wound up having to pay for half of the ad which I'm not very happy about. They informed me that they never got the proof back in the mail!

I signed up with this company. My rep was Drew. Drew was incompetent and a liar. I was promised a video ad, the ad that was online about my business was wrong advertising the wrong services, so was my address. When I contacted Drew to cancel my account he wanted to know why I changed my mind overnight. Then this guy actually signed my name on their contract. The next thing I know am in court. Don't DO BUSINESS WITH THIS COMPANY. Search the cases in your state. They sue everyone every day for nothing.

Hibu will cheat you professionally and steal your money thru electronically bank account and promises you all they cannot deliver and have no control. Again be careful from this Company con artist. They are professional thieves.

This has been, without a doubt, the worst business decision I have ever made by entering into a relationship with Hibu. In November of 2014, we turned over our Google Adwords account to Hibu. I knew it would take some time to return to the results I was getting when I was running our Campaign with Google but I did not anticipate that we would be down 90% in sales during the required six month commitment. I was in contact with my Hibu Google Adwords representative during this time and expressed my concerns. He was responsive but it seemed I was responsible to change the downward sales spiral with little or no input.

Did not contact me when they said they would. They said they would contact me before anything went live, then billed me. Then they called me to get paid. I said, "You forgot to call me." Then told them I wanted to cancel repeatedly. They keep calling. One time I asked, "Where I see this advertising I paid for?" He said, "The ad was taken down." The next time they billed me again this guy said, "We are still running ad for you so that's why we are still billing you." I said, "I canceled months ago." This went on for months.