Hibu Reviews

HIBU, I feel, scammed. Our small family run business out of $3600 over the course of year. I took over our Facebook marketing and in 30 days was able to accomplish better results with just $200. Not super happy about this revelation. Cannot recommend.

Nick was professional, offered several solutions for my advertising program, one of which I chose that I had no idea existed. This program is just what I needed. Nick was very professional, not pushy but was a great help to me. I would gladly recommend Nick to a friend.

I closed my account last April, they are still sending me a bill, such a ripoff, how difficult is that to close my account. Unbelievable, now I got how they make money. Please help me and close my account. Do not need your worse services.

Hibu has done an excellent job at bringing customers to my website. They are super easy to work with, and are willing to make any necessary changes that I asked for. Great people and a great service! My Hibu rep, Kyla, has been so easy to work with. She is easy to get ahold of if I ever need anything and follows up on a consistent basis to ensure and track my progress and satisfaction.

Our program with Hibu has been such a deal breaker for our business. We have seen tremendous growth this year since starting our program last February. Linda has done a great job explaining our programs and changing our plan to help us maximize our growth. Thank you Hibu!!

Hibu provides affordable digital marketing solutions that saved me time, money, and a solution to out-compete in my industry. Hibu's partners with Google, Facebook, Yahoo, and Bing which gives them powerful insight and powerful clout online. My business best interest in is mind which is to drive me leads. I highly recommend Hibu to all businesses.

We took over an existing business and are attempting to rebrand our internet look. We are having very little success... The emails and letters still go to the old owner 7 months in. I had requested a cancellation of service in October then was told I couldn't cancel and have been told once again even though I asked 6 months before the next publishing date.

My father passed away & his business was closed. I deleted his website online & attempted to call in. However, I couldn't get through probably due to the holidays. They still charged his (& my mom's) account for the month after his business closed, even after the website was deleted. They refused to refund or probate the amount.

Julie is helpful and very committed to getting her customers website up and running and making sure they know how to maintain their site and get good ratings. I have had other representatives from other web companies they just didn't explain everything to me the way Julie did.

They told me to try their service for 30 days and did not bring me and they dont let me cancel. They told me I am locked in a contract which is not true. They told me to try it so stay away from them. I have got burned from them.

I am not happy with this company at all, I was informed that if I was not happy with the product of my website within the first month or if something changed I was able to cancel and receive a refund of the money I spent towards the account. Got a bill of almost $250 that I was unaware of, went to go and cancel account and then got informed that I would be losing that $250 along with the lady on the phone being fairly rude over that fact that I was wanting to cancel my account. Be more specific and understanding of your customer's needs and requests.

I want to congratulate on fine job you did to our website! One of our newest customers congratulated us on how professional it appeared to him! You did a good job! I would give my recommendation to any of your customers. You can count on me.

We have been working closely with Hibu to get results for our company and have seen zero progress. We have called several times and tried to resolve this issue. After months of expensive and unnecessary effort we are trying to cancel the account. I have spoken with multiple representatives and informed them that we have seen no conversion. They did everything in their power to blame us for this and have done nothing about it. Now here we are trying to cancel our account and of course we can't do that. According to them there is nothing they can do. DO NOT WORK WITH THESE PEOPLE. THEY ARE THE WORST!!!

I'm always responsible for what I write. Stormie and Grace have been outstanding in every aspect of my new experience with Hibu. Service is A++ and the interaction with in house personnel awesome. Scheduled events done on time and correctly. Nice work girls! Thanks.

Completely incompetent company. Support reads out of their manuals and have no true knowledge of what they are doing. "Can you please hold for a short moment while I look into that?" is their most used phrase. We bought a company four months ago that was in contract with HIBU. They tried to bill us for yellow book services for 2020 saying the previous owner bought those services the day before we took over. The previous owner denies this and even was in a three way phone call with HIBU. We reached out to our rep who informed us that they won't even be providing yellow book services for the year 2020. Which is what this phantom charge is for. Our rep told us that he can't get anything done through "corporate". He has to try to use personal connections at the Tulsa office to get anything accomplished.

Difficult to get hold of, Difficult to correct multiple spelling errors and links, NO LEADS IN 12 MONTHS AND OVER $3000 SPENT. And then they tried to tell us that we would not be done after our 12 months was up. LOL - What an absolute smoke and mirror BS company. DO NOT WASTE YOUR TIME, and MONEY. DO NOT DO IT!!!

This company has been extremely difficult to deal with. With the actual printed directory books ending, we chose to put our marketing dollars to work with another company. Our contracts timed out on the printed ads, so just needed to cancel the online reputation management program that was on a month-by-month contract. I have now been trying for over a month to get this account canceled! After originally being told that the account would close out at the end of November, we received an invoice on Dec 1st for another month of this program. After contacting them again, I was told that the former representative was incorrect and I needed to submit an email request for cancellation. After submitting this request, I was told that I was not authorized to cancel this account as I was not the original signer on the contract. So then we submitted another email cancellation request from the original signer.

I made a mistake this is the wrong company. I switched from Delmarva Now to Hibu and I am getting results right away. The Representative with Hibu and my Person running my ads are great and let me say I have gotten 6 or 7 calls that has resulted in 4 jobs. Sorry for the mistake

I cannot even begin to explain how terrible of a company and how awful my company's experience has been with Hibu. When we working together they were displaying pictures one of our services with descriptions of other services we offer. When I called them out on it, it took WEEKS for them to fix it. I managed to get through the 6 months of our contract before canceling. However, the canceling process has been an absolutely nightmare. It took 4 calls just to get someone to agree to "start the process" and even longer to complete the process. This delay of course made them attempt to charge me for another month of service. They are a flat out bad company that offers terrible service with worse support.

Easy to sign up for 12 month contracts over the phone but as a 1st year business & struggling to find customers for our service, they denied us a lesser month contract & kept telling us nothing they could do because it's standard policy & could not offer us any lower fees or months of service. Also we called them to "try" their "Review" service & again very easy for them to add it to our acct. & send us another contract for us to sign. Unfortunately, we did not read the fine print which was for another 12-mos. We were only interested in trying it for 3-months. Again, when asked to remove it, they said nothing they can do & we should have read the contract. I do NOT recommend anyone go with Hibu. I do recommend BrandRep as they will work with your budget & smaller contracts.

My connection with Hibu continues to be exciting and extremely helpful. Everything I've requested has been done on time and to an excellent standard. All of my expectations have been exceeded. Even after the website went "live" Keena has been in touch regularly making suggestions and assisting every step of the way... Highly recommend HIBU to everyone!!

As an extremely busy business owner I was impressed with how easy and not very time consuming it was to get everything done with HIBU. They had a very well laid out format for me to fill out that was simple and not drawn out. Randy was very easy to work with and willing to work around my crazy schedule. Randy and his team even did most of the work which was nice. My company website turned out amazing and just like I wanted the first time. Unlike my previous experience with another company. The web ads have helped a ton too! He was spot on for what I was needing to spend and he knew that I had to stay on a budget also. No pushy sales here with this great company. Thanks Randy!! Thank you HIBU as well. You all have a great team.

I signed up for a 6 month contract with this company. Here to find out they literally did nothing for me, let alone charge me an extra $600 for 3 months of service that I didn't even sign up for. They have your account/routing number so they just automatically withdrawal money from your account. Total FRAUD!! I'm actually filing suit against them for my money back since they said they won't refund me. Do not use this company for anything.

I came into a small business who was doing Yellowbook advertising with Hibu. They were already unhappy with the company due to a very bad experience with their digital marketing department. Following an 18 month review of their advertising endeavors, they had found that they were getting no business through yellow pages advertising and asked that I look into terminating all yellow pages advertising. After several attempts to call where I was required to leave voicemail which were not returned, I finally spoke with Susan, our Hibu customer service representative. I explained the situation at which point she told me we had a contract that could not be canceled for any reason. I told her I understood and that if Hibu was unwilling to work with us on the issue, then would it be possible to just pay off the contract and be done with it. She said that it would, and that there would also be a discount if we were to pay the account in full.

I've been trying to cancel an account for 9 months. The company no longer exists. I was willing to pay an early termination fee, they've been polite, but their records just won't update to acknowledge termination. I get weekly calls and emails. They just won't go away. I regret trying to work with them at all. I paid 5 months for online advertising of a company that doesn't exist.

We currently have a print ad, SEM, SEO, and now just added Social Media Marketing with Hibu. Working with different advertising people has been my job for over 20 years and I can honestly say that I have never experienced the level of customer service that I receive from Hibu and our Hibu representative. I appreciate the fact that they make me feel like our business is important and that they truly are there to help us grow our business through their advertising assistance. I have never felt like they just want our money like I have with other companies. The longevity and history of the Yellowbook/Hibu name is also a comforting factor in knowing that the company is committed to serving their customers.

$386.50 was withdrawn from my bank account. I called to get information about this money being taken out. They told me that I signed a year contract and I could not cancel. I never signed a contract for this so called Hibu global. I was paying $114 a month for their Yellow book which I plan on canceling that in January 2019 because I am not getting results from Hibu. My customers come from word of mouth and from local advertising. A representative from Hibu told me that I cannot cancel anything.

We have been doing our advertising business with Hibu for several years now and we have been very pleased. I would highly recommend them for all your advertising needs. We recently had a new representative assigned to us and he was very knowledgeable of our industry and needs. Great guy!

If there are any small or large business looking for a marketing firm PLEASE DO NOT HIRE HIBU. They do not keep their word, they lie to get you under contract and then let you know they no longer provide the services they sold. All of this while still keeping you in a contract paying for services they have discontinued. I was sold the reviews due to they advise this would be a central location for customers to leave reviews and they would then be distributed across Yelp, FB, Google, and website. I am now been told that this is not the case and it can only be copied and pasted well that is not even an option on Google. I was sold the Social program they have under the pretense of them posting on my FB up to 6 times a month.

Breakfast cart - Stacy was great help. Managing Facebook and Google will be great help. New website is really easy to get around. Would highly recommend to anyone who does not have the time or experience to get around the computer. Makes my job much easier.

We are a family business and have been in business for over 30 years. The internet has become a must have for anyone and we had a very small hard to manage website before we found Hibu. The customer service and ease of use with the software is amazing! We are able to request a change or even do it ourselves with no problem. Hibu has been great for our business!

This is the worst company I've ever dealt with when it comes to customer service. Asked repeatedly to have things done the way me the customer wanted, there was no response from sales rep or supervisors when asked to have them call. If you're a small business I run as fast as I can because they obviously don't care about the little guy. It's all about the $$$$ for this company. RUN AWAY!!

As a business owner you generally wear many different hats, however there comes a point where you need to start delegating things to others that are better than you in that specific area of expertise. Hibu did a great job of capturing the essence of my company into a well crafted website. Not only did they build the website exactly how I wanted, they also handled all of the back end tasks including SEO & Google AdWords. We recently experienced 2 record breaking months in our business & are continuing to stay busy. I'd highly recommend Hibu to anyone looking to step up their website & marketing.

We were contacted by a salesperson who approached us because she found out we were playing with Google AdWords, and she said that Hibu could do the job so much better because this is what they do all day long. We were told we would have our own person, and they would be able to do the job so much better. We tripled the amount we were doing and they destroyed all our organic search and got less from them than we were doing ourselves. We had communication issues with "our guy" including setting up phone consultations and then were never even contacted at that time that we set up. Within 3 months of our 6 month contract, we asked to be removed from contract due to the fact that they did not in any way give us what was offered, and we were told we could not be removed. We were allowed to pay the minimum amount, for the remainder of the two or three months, and they lessened what they did for us for those months.

Kathy is a GREAT person first and foremost!!! She is VERY professional and courteous but the personal connection is important to a small startup like mine. I would HIGHLY recommend her in ANY facet of advertising!!!!! Her effortless rapport is AMAZING!!!

Absolutely stay away from this company. They will lock you into a 12 month contract claiming to provide a nice website and digital marketing. The site they built for my company is filled with misspellings and inaccurate information, which they will not change. The name of my business isn't even spelled correctly! They stole competitors' advertising and used in on my social media platforms. In 11 months, there has not been a single return visitor to my website, which tells me that it is not making a good impression on potential customers. I have called and emailed them many times trying to cancel the contract, to no avail. This company and their sales reps are con artists. STAY AWAY!!!

Studying the new website's analytical data is very promising. Thanks for everything! Highly recommending HiBu!

We always have a great experience with Steve. He is very knowledgeable and listens to what we say. He is good at helping us resolve any issues we might have and makes excellent suggestions on how we can improve. We also have excellent help with making any changes with our website. The only problems we have is when we have to deal with the people in billing.

I was debating about doing Pay Per Click myself on Google, but I decided to hire because it was more work than I wanted to do in my little bit of free time. I’m so glad I used Hibu. Their ads were fantastic and brought customers right to the page of my website they were searching on.

Tamina is extremely helpful, I've been working with her for close to 2 years off and on. She's been always able to answer my questions and concerns. I would highly recommend her services to anyone seeking help for online marketing. Thanks Tamina. Your service is superb!

Hibu provides affordable and effective web marketing services. We're amazed by our new website activity, i.e. In 90-days, 751 visits, 1,522 page views, 84.9% new visitors and 15% return visitors. Display Ads yielded 24.9K impressions with 302 ad clicks. This information is obtained straight from my dashboard which I can view anytime and anywhere from any device with internet access. It's real and we are happy! I was a skeptic at first. Someone always claims that their widget is the best. Our rep Kevin Towne and his support team handles us with great care. Based on performance to date, I would recommend Hibu for businesses that utilize a website and the internet to market its products and services. Not a paid testimonial!

My experience has been nothing but top notch. Excellent customer service, attention to detail and turnaround times. My response to the services has been excellent and well worth the investment. I look forward to seeing more great results. I am so grateful and appreciative of Ken ** and everything he has done to help my business. I would highly recommend Ken and Hibu to any business owner.

Hibu has helped me update my website and been very helpful along the way. They have been more involved than the company I worked with before and come and physically talk to me often. I am glad I made the switch to Hibu.

I have worked with Susan ** for several years, and could not be happier with her. She has taken the time to really get to know my business. I would certainly recommend her, and Hibu to anyone. She is definitely an asset to the Hibu.

My experience with HIBU and my sales rep, Julie **, has been excellent. She has been very attentive to my account and has been incredibly helpful walking me through this digital landscape! I would highly recommend HIBU and Julie to any business that is looking to grow their business and increase online visibility.

Apparently everyone loves or hates Hibu. I was sucked in by the promises of Patricia about how she would be “my person”. She said I could contact her for all problems. I have not heard from her in several months. The website was not changed since the original month except when they added videos I sent them. She won’t return calls to resolve a major issue. I agree to a 6 month contract that was well above what I could afford in my new small business. After Hibu continued to bill after 6 months, Patricia continues to ignore me. I refused to pay and let my credit card company deal with the bill. Now they are apparently going to erase my website. Where is “my person” Patricia now? Don’t use Hibu unless you want to learn an expensive lesson!

Sales representative show a high level of professionalism and eager to go above and beyond customer satisfaction. It is a pleasure to have this associate assist my company with our advertising needs. She is always willing to meet with us when is most convenient for us. Even when running late she is always willing to wait for us. We are satisfy with the services she is delivered to our company and will highly recommend her.

They provided no services to me. I cancelled my account 12 hours after signing up. They performed no services for me, we did not compose an ad, nothing. I cancelled and they still billed me after I received a cancellation email. AVOID this Company.

I was very dissatisfied with Hibu!!! Very unprofessional service and capabilities. No audio on my site video, Charging for changes that should be included in the web build quote. Too much bs. I do not recommend this service as not to be trusted and very poor service!!!

Always a great meeting. Stacy explains things well and answers questions. We upgraded our website to the new version. We are pleased with the continued service. We do not have a great response with our customers and the website, as most business is from locals.

We started with Hibu 6 months ago. Used them for SEM and display ads. Our clicks have skyrocket. We have just added a social campaign. With this they are testing ads to see results then pushing the most responsive ad to get the best results, I love that they take the time to make sure the campaign is successful.

Hibu offers a wide array of online services and with results! Since we signed up we have seen a 100 percent jump in business! They redesigned our website, brought it up to date and incorporated our own review system! Very helpful staff that will walk us through any changes we need, and an easy format for our own modifications and blogging! Highly recommended!

Julie ** has done an awesome job on upgrading our website! She took our website from the 90's to the 20th century. She offered great suggestions and was "Julie on the stop" for changes that needed to be made. Anytime we have had questions or want to make changes/adds, Julie takes care of Metro Glass immediately as if we were her only client. I will recommend Julie ** and Hibu to others.

Brandon organized, researched and cleared up account issues and got all of our advertising current and social sites linked. Other competitors have tried to get us to switch and I have told them no. I like the cohesion of one company handling all aspects of the advertising so there is much less confusion.

They don’t do what they promise and won’t cancel my contract even after they repeatedly screwed up. I’m paying for lost leads. They are basically stealing from me! Story: A sales rep came to my business for 2 days in a row along with his manager. Then put me on a webinar with another sales rep and they promised me: better leads than I can get, more impressions per ad, real time metrics to my ad (the ones FB offers for free), instant emails of new leads, an analyst that is knowledgeable with FB campaigns. None of this has happened! They have gotten me 2 leads in 5 days. I can get 2 leads in 1 hour through FB myself. Their impressions are only about 300-500 daily which is really poor.

Since our website and social media campaign went live, we have seen a dramatic increase in our new client response rate. What am I saying, with our former provider, we saw nothing. They not only did not correct errors in our internet footprint, they created them. Thank you!

Hibu and their local team gave me an in person presentation and patiently helped craft a campaign that has need excellent results. I also get emailed results that I can review and make changes as needed. I would recommend a consultation and see what they can do for you!

This is by far the worst arrangement I have ever had the misfortune of being a part of. I was solicited at my business by George ** "Senior Account Executive". During and after his pitch. I expressed my opinion that I did not think Yellow Pages, which is now Hibu, would provide much of a return, that I don't think their platform (or book) is really used, and that I don't think it would be worthwhile investment. He would not take no for an answer, continued to persist, and assured me that there are still a significant amount of use on both their website and their book. Obviously, I was skeptical. The sales pitch was very much one of those "I'm not leaving until you say yes or kick me out" kinds of pitches.

I have been working with Madison ** at Hibu a few weeks now on development of a more aggressive online marketing for my company. She has been very responsive to my needs, communicates clearly, and finds answers to my questions and concerns. I am very satisfied with her services as a representative of Hibu for GutterX, LLC.

JoAnn has gone out of her way to ensure we are satisfied with the service. Our campaign so far has produced thousands in revenue and a great ROI in a climate where I know people with other services are not making anything.

I met Madison through Linkedin and I asked her if she can help me with my small business. She did not hesitate to set up a meeting to talk about how she can help me. She made me feel comfortable with my decision to work with Hibu and has been great throughout the whole process. She answers all my questions promptly when I call. Madison is great to work with and I would highly recommend her.

Jeremy ** sold me a bag of goods that did not get delivered and promised a 100% refund. Weeks later still no refund and no communication. No nothing. He had his manager call and tried giving me 2 months free, which it was not about that, it was the quality of the web page ducked and was not what I was sold. Buyer beware. Now I'm going after them legally.

Don't do business with Hibu. You will get shafted and you WILL be LIED to!!! 3rd time Hibu charge me for rebuilding the same website. Rep told me to always contact her for website changes (I had no access to the website that Hibu built) and she would make it happen as many changes as I wanted. There were zero changes to the website for the entire YEAR. Tried repeatedly to contact rep for changes. Rep wouldn't call back. Used only tool I had, I stopped paying the bill. Hibu called repeatedly and wanted paid, repeatedly I said have my rep call me and I will pay. Never received a call from my rep. I never paid. Hibu called to renew my contract, never mentioned payment but very nice and slick talking. Old rep no longer there. Hibu turned me over to Rauch-Milliken International, Inc for collections, despite the dispute of the contract. Hibu is the one who broke the contract, and now my credit is being threatened for just over $500.

Our company, Magic Valley Restoration & Construction, has been extremely satisfied with HIBU, and especially our sales representative, Joy. We were looking to diversify our marketing campaign, and Joy made the process easy to understand and was extremely honest and thorough as we asked questions. We have been so pleased by the service we have received and the results of the campaign, I have started a similar marketing campaign for my personal real estate business. Thank you HIBU and Joy for helping take our Restoration & Construction business to the next level.

90th & Maple Self Storage has been with Hibu since 2006. We have been very satisfied with their pricing, advertising, website, and their customer service. Also, we cannot thank Cory ** our Representative enough for all his help throughout the years!

Our rep, Marissa was very knowledgeable in explaining the process. Just haven't seen that our website has been "secured" as of yet. But the gentleman I had to speak with on the phone was pleasant as well, but I had to answer a lot of what I thought were unnecessary questions being it was just an upgrade to have our site be secure, everything was the same.

After refusing to sign up for a big monthly contract with them, the salesman convinced me to sign up for a $90 site example. What I didn't know until he left is that the contract had me signed up for several thousand a month in the fine print! I only agreed to the $90 to get the salesman to leave! Also just heard from a friend that had been with Hibu for several months and spent around $2000 a month and got no business from it! Unreal! I have finally turned to my lawyer because Hibu has refused to close the contract that they tricked me into. My advice, stay as far away from them as possible!

We have been working with Cory at Hibu for many years, and we enjoy working with him. He is very informative and easy to work with. Because we are a smaller law firm, our advertising budget is limited, and we feel we are receiving good value for the money spent.

I am very thrilled with the service I have received from Hibu. From the moment we launched our website and digital marketing campaign with Hibu our business has seen fantastic results. Our incoming call volumes increased and our business has grown directly as a result to our website and advertising. The personalized service and availability make working with Hibu simple and easy. I definitely recommend them to anyone who wishes to grow their business and increase their market share. Thanks to everyone at Hibu for the great work! Keep it up!

They said that they will advertise my company on Google and will get a whole lot of business by phone calls. It’s been 3 weeks and I haven’t got a single phone call, I asked them why it’s not working? They said it takes a while, it takes months for the search engines to get used to if your website! They lied to me in the first place, they never said this in the beginning, they already made a bill of $1063.00 for no results. They are scammers, stay away from them. Don’t listen to anything they say! Very, very, very pissed off on them.

I’m extremely pleased with the service I have received from Rod **. I’m a small business with a not a big budget. Rod walked me through the process on how everything would work. He made me feel comfortable with putting in the investment and worked on the site till I was completely satisfied. Wonderful customer service.

HIBU prepared and published a website and charged my credit card monthly. After a few years I sold my business and have been trying to cancel the website and the monthly charge for the last two years! I may have to cancel my credit card in order to stop the charge and will probably never get reimbursed! Customer service were polite and all assured me the charge would stop but none of them contacted me after our initial conversation even though they assured me they would.

I started with Hibu with the understanding that I had a six month contract. After the first five months I was moderately satisfied and called to see if I could suspend services for the months I was closed being a seasonal ski shop. I thought I could possibly save money on the start up costs rather than start all over. I was told that they would check into it. I never heard from my account contact person. A month goes by and my contract is up and I notice I am still being billed so I then called my rep who was local and told them that I was still being billed for services after being closed. He said "That's strange. We set that up for a six month contract." "I will see what we can do about getting you a refund." I then realized I had been charged for two months past my contract of six months. Wow $515.00 for two months. That is a ton of money for a small family business that is closed for the season!

They're basically stealing my money by not canceling my account. I opened the account and was told I have seven days to cancel but when I tried to close it they refused so I am stuck with a 400 dollar bill for no service. These guys are con artist skimming for a buck. Don't waste your time.

I recently contacted Hibu to assist in helping me grow my online store. Joseph ** was the rep that I dealt with. He was very rude to me and made me feel very uncomfortable with how he spoke to me. I had intentions on returning after the holidays, but after my terrible experience with Joseph I will never look back. I have never been spoken to by any sales rep like the way he spoke to me. He’s very good at talking but terrible on how to resolve issues.

After my experience I do not see how any of the previous 5 star reviews are real. I get called and visited 2 sometimes 3 times a day. Shown lots of great examples, how fast and easy it would be for them, and a dozen promises of all the services they can provide. As soon as I signed they became nonexistent. Phones calls were never returned, and with others the voice mail boxes were full. 4 hours before my "launch date" I get "my product". All the pictures they promised to take, all the layouts they insisted would help me, turned out to be a handful of pictures they ripped off of Google and Facebook from 5 years ago and of a location I haven't had in 2 years.

We met a regional account executive at a trade show in Pittsburgh that offered his services for our Google account. As a small business, with a specialized product, we were apprehensive to sign on with Hibu. We specifically said that we only wanted to start with a "3 month" contract to see if they help improved our advertising campaign. After 3 months, our sales decreased by over 20% and we found that Hibu did not understand our product and/or represent it correctly with our campaign and therefore asked to cancel the service after 3 months. As soon as we contacted our account executive, he said he would cancel our campaign. He then three days later did not and said we needed to pay a cancellation fee and/or were under contract for 6 months. He said our product and website were stupid and that I should be a "man" about it.

I have been in business for 23 years and I have advertised in Yellow Book for about 18 years and online with Hibu for about 8 years. Leah has been my sales representative for most of those years. She has always been kind, honest, and given me GREAT service and GREAT advice. My business has done very well using Yellow Book and Hibu. I am never shy about recommending them to business people I know.

We are very happy with our new website and the business it has brought us so far. Kathy has been very attentive before, during and after. Her patience and attention to detail have helped me to feel comfortable and know we made the right decision in switching to Hibu. I would definitely recommend to a friend! Thank you!

I never wanted service but the rep Leah ** lied about everything and cost me money for nothing. Total scam really. Sales reps don't want to sell this garbage according to her but management forces to sell services. They will promise you a easy process but will abandon you to speak to a third world customer care named " Ice **." Really really disgusting company and service.

After being a customer with HIBU for 9 years I sold my business. Once I notified them of change of ownership they told me I was still responsible for the future bill because the last contract I signed, they said was an auto-renewal in the fine print. I asked for special consideration and requested a compromise to settle the entire bill for a little over 50% of the balance. They were not willing to concede. They made no attempt to keep me as a customer at my new location as their competitors did, willfully (Thank you Dexmedia and Vival). They wanted blood, not a customer.

I was a client for 2.5 years. I thought this company was doing search engine optimization. In reality they only make sure your hours of operation, phone and address are correct. I called and canceled and was told that I couldn't do that. They continued to charge my card until the card expired. Now they are trying to "take me to collections" for the 29.00 that they tried to charge my expired credit card. Do not use this company. They are a scam. They are not reputable.

I cancelled my account after I had completed my annual contract and the company continues to bill me and continue the service after my written request and confirmation of cancellation. When I contact the company for a refund I am told that the billing department cannot issue a refund because there is no credit on my account and the service department states that is billing that must process any credit and refund!

Hibu was doing the marketing for a company we purchased, just very basic stuff. We needed to up our marketing and online presence so we contracted with them for the added services. What a disaster, they have not done any of the work but threaten to send us to collections if we don’t pay. They offered to reduce the bill by half, why would we owe anything, they have not performed the services they’re charging us for. Looking at the reviews it seems a class action lawsuit might be in order. Any attorneys out there need to take a look at this company!

Wow, so rude it's even laughable. A Hibu representative reached out to me through my website **. We have a chat box on there. He sent me message, introduced himself, and then explained the services that they offer. He sent me an email, and by the time I went to check the email, I got this message: "I get the hint. I'd rather spend my time with someone who actually is serious about improving their business." He then closed the chat. Now, after seeing so many negative reviews about Hibu, I understand. In addition to lying or being fake like the previous reviews say here, they are very pushy and rude. Never doing business with such a company ugh.

I wish I had never sign a contract with them. The sales rep assured me that I could cancel my contract if I was unhappy with their service. They provided such poor service. Never find any ad on Google from them. Then they refused to honor their word and allow me to cancel despite my ad never even went live. Terrible company.

These people contacted me relentlessly. Always using a recorded line. I finally agreed to give them a shot at producing a website and marketing campaign. It took them forever to produce the website and then it was simplistic, dull and did not target my company in the way that was proficient for what I would be paying for. Before I was convinced to get a product from these people I was assured that I had a 60 day money back guarantee. It is still not 60 days, but the threats and shenanigans are popping!!! I cancelled my agreement within a couple of weeks. I received a sorry to see you go letter, "We're sorry that you've decided not to continue your services with Hibu, and we've processed your cancellation." This is directly from the letter. Then I receive a big bill for $600.00. When the rep calls me to find the problem, she says, "Oh I see you cancelled part of the service, but the website you did not cancel".

Our account has been on an auto renewal for several years so we haven't worked with an account representative. When I called in I was given a number for a representative that is no longer responsible for our account, but Barbara stepped in and took ownership without hesitation! She was delightful, efficient, and gave us a great experience!

The sales rep assured me that I could cancel my contract if I was unhappy with their service. They provided such poor service it was unmistakable. My 5 year old could design a better ad than what they continue to give me. Then they refused to honor their word and allow me to cancel despite my ad never even went live. Terrible company.

The company refunded me. I'm glad there is a good and attentive customer service department to help off-set other operations/bad employee(s)

It has taken me a month and a half and three phone calls every day of the week to get my account streamlined. Starting with Lori ** and 18 people in India that apparently can't help you do anything because you have an account manager mind being Lori who doesn't know how to return calls. The account I use for Accelerated Welding is way overpriced for the service I get out of it at $550 a month. I'd like someone to return my phone call. Hey don't get me wrong they're big into the automated emails bringing you back to the 1-800 number that brings you to the person in India that brings you back to your account salesperson all of which are pretty much useless to me. However I'll bet you posting this review get some results.

The Hibu team reminds me of a colorful bag of Skittles which are packed with a whole lot of flavor simply as they are a professional group of detailed, engaged, timely, innovative, and reliable individuals. Thank you Hibu! I look forward to continuing my service with you all and also spreading the word to those I come in contact with.

As a new customer I have already gained 5 new students in the first week out of the 14 new leads that have come through. Very happy with the quick results. I have known Kathy for years so I trusted her and she has delivered.

Julie, our Hibu rep, has been very helpful with setting up our new website and has always been thorough, professional, and extremely knowledgeable in how to help our company increase its online presence and therefore customer traffic. I would not hesitate to recommend Hibu to any business wanting to be more visible online and increase customer flow.

First they make you stay for a whole year $220.00 each month. Not able to cancel if you are not satisfied with the work Hibu performance. Second I want to change my ad and had call them many times with no luck. Leave messages and no one call back... Is like we got you for one year and that is all you have to pay us. For anyone who want to built a reputation online... Use Adwords from Google. You will be working with professional. Hibu is the middleman of all this ads online campaign. I totally not agree with this company and how they work. VERY BAD EXPERIENCE, AND NOW I'M STUCK WITH ONE YEAR CONTRACT. $220 each months from my bank account. That is also something should not be acceptable on this time. Contract. I give Hibu less than 1 star.

SUMMARY: We hired Hibu in early 2016 to manage our online presence and create a new website. Since then, results have been disappointing on all levels: amateurish design; canned communications; poor follow through with work left incomplete; no "customer" in customer service. In this world of automation, my experience is that Hibu has managed to finally automate the customer right out of its service (including the need to ever communicate with customers, much less pick up the phone). There was nothing in my interaction with anyone that was not proscribed by template, procedure, policy, or rules -- to the point of walking away and leaving work half finished.

I spoke with Kris Geho today, and I am happy to say that she was able to resolve the issues on my account. I appreciate the quick response and actions that were taken by the Hibu team in regards to my account.

My company ** enlisted Yellowbook several years ago to list in their book. Each time they had gotten the address of the business wrong. I explained this matter several times without no change. I had canceled the service 2 years ago. We moved locations last year, I received an invoice in the mail that was forwarded from the other address, (which was wrong again), but this time the phone number is incorrect as well, since we moved. I immediately called, customer service is horrible, waited to find someone to help. Finally received a reply stating they would take 20% off the bill. JOKE! After about 5 times of stating this is not good enough and refusal to pay. I am now receiving calls from a law firm. Please take me to small claims court, You will lose. Funny thing is, now I look on their website and amazingly the listing is corrected.

I just wanted to thank Ryan for all he has done for me. When Ryan walked into my store and offer me Google ad pages I was skeptical but he convinced me and I absolutely see the workflow increasing immensely. As a matter of fact I truly have too much work in my shop now. Ryan is very professional, and he explains things very thoroughly, and he's really good about following up. So thank you again Ryan.

I am just astounded at how Hibu conducts business! I have called and emailed multiple times to resolve issues that are a serious problem and they rarely respond. When asked to connect me with management, they refuse. The sales rep misrepresented from the very beginning. Save yourself the time, money and trouble and find a company that has integrity!

VERY unhappy with "services". I'm new to business and marketing and the internet business in general. I thought I had explained my budget and what I needed. Come to find out it was all a LIE! It took me getting my attorney to write a letter to get one of the charges removed. NOW I'm getting email threats about $36 left over from the UNAPPROVED charge.

Dan ** did a great job explaining my HIBU advertising and has responded promptly to my questions for 3 yrs now. Call Dan for any questions or needs concerning your Yellow Book and internet listings. I have been a HIBU client for many years both before internet and after.

As a small business, we have been exploring a few advertising avenues and HIBU seemed promising. My sales associate was Dusty ** and after speaking to him about not being comfortable with a 6 month contract... I asked them if they would they be willing to do a 7 day trial, in which Dusty confirmed that would be possible. We agreed that it would not be free and that we would of course, pay them for that trial period and continue with the 6 month contract if we were satisfied. I gave cc verification by phone then was forwarded to a new associate, David **.

Steve is an exemplary salesman/account manager. Very knowledgeable regarding account information and current trends in the market. Always just a phone call away for anything I may need. Has been a major asset during our business relationship with Hibu. Frequently drops in and makes sure everything is going well. If we ever have a problem he always has a fix within a few minutes.

Hibu has been able to reach our patients with our easy to use website. If I do have any questions, their customer service is very knowledgeable and easy to get a hold of. I would... as a matter of fact, I have recommended people to Susan ** to help them with their website needs!

Loved working with Lisa **. The marketing staff is very knowledgeable and very professional. I would recommend!! They make it super easy for my business to get the online traffic it needs!! 5 star!! I'm already noticing out of town customers frequenting the store!

We love working with Hibu and their team. Our website had been in the works for years and thanks to Hibu we now have it up and running. We have gotten so many new customers from the website since it has been up. Shellie and Sarah have been so helpful since the beginning and they have been there to answer any questions we have. They check up with us every once in a while to see what else we need assistance with and to go over any results from our website. They have made having a website so much easier and less stressing for us. We would recommend them to any other business trying to get out their online. They will make sure all your information is correct all over the internet and that your website works best for your business.

We at Texas Trailer Man have been a Susan ** customer since before Hibu's inception. We have enjoyed our relationship with Hibu and feel it has been a vital part of our companies successful exposure to the public. Susan ** is probably the best representative that Hibu could possibly want on your team. Susan is very understanding of the needs of small business, she is very caring, compassionate, and she sincerely wants to help her customers. She is persistent, however she is very patient and polite through the process. Thanks to Hibu for having Susan be our representative.

I love working with Christian ** with HIBU. I went ahead and got my very first website with them and could not be happier. Since the website came live, I have made multiple changes that I wanted and they are always quick to respond and make changes for me! SO IMPRESSED! Thank you!

Brandy has went above and beyond to help us grow our business. She always takes time to explain to me how and why our web advertising program works, what we can do to improve our presence, costs and returns. I recommend her strongly to fellow business owners and feel blessed to have her on my team.

We have been working with Hibu for over a year now. We are so please with the services and customer service we have received. I credit all our satisfaction with the service to Tamanna **. As a representative she has been available, relevant and sooo helpful. We have remained with Hibu as a direct result of the ability to work with Tamanna; and her excellent service.

I am so far very happy with Hibu and my rep Shellie. I am very excited about taking our business website and marketing to the next level. Although I always felt I could keep up with the web marketing Hibu has really got us covered so much more than I could have ever done alone. Two thumbs up!

Hibu and its online services has really helped our business for many years. My agent Shellie ** is the best, always does what she's promises and always looking out for me. I also like all the tools they have to help you understand where leads are coming from, very user friendly.

I had been trying to get a new website designed and implemented for about a year and was having trouble going about it myself. We had a HIBU representative stop in after working with another business in the area. She came in and presented her information in a manner that didn't pressure a decision and her dedication to helping a small business was impressive. I have been happy with the decision to work with her and HIBU and look forward to future endeavors.

Shellie was very helpful during the entire process. As we built the perfect website together for my company. She was available to answer all my question's and had great ideas to offer! I would highly recommend her service to any business owner looking to improve traffic and update their website.

Setting up web page - I got to work with Anne ** and she was amazing. Made me feel comfortable with all the decisions that we made and at the end of the day I feel fortunate to have her as my Hibu contact person. Thank you for all your help.

I am still getting people coming in from the phone book ads. My electronic ads are increasing my business quite a bit. Hibu continues to be my preferred advertising choice. Kathleen is a fantastic representative. She is very helpful and knowledgeable and always has good suggestions to improve my advertising strategy.

Megan knows her stuff. She was fun to work with. I will definitely work with her in the future. I am pleased with my new services and look forward to doing more business with Hibu. I like the social marketing tools that Megan and her boss walked me through. Great use of GoToMeeting. Was a first for me and was extremely informative and fun. They answered all my questions.

Thanks Hibu for assisting with getting my website found online! My sales rep, Melisha, and her team has made it extremely easy for my website to be found in multiple communities throughout the greater Des Moines area through their SEO services. Website changes are done extremely quickly! Thanks for a great ROI!

Matt ** is a pleasure to work with and he gets the job done right. I needed guidance and help understanding internet advertising, he did it. We could not be happier with our website and our HIbu program. Business is better than ever. Thanks to Matt and his team.

What I like about dealing with Hibu is that I can actually personally meet with their rep and we can exchange ideas of what might work. That certainly was not the case with their predecessor. I also like dealing with a rep with experience, which definitely was not the case with their predecessor.

Cris is the longest serving rep that we have with HIBU. He represents our company very well; we are quite conservative and old school. He has moved us into the mobile world to provide more appeal to the young set. We enjoy his lively demeanor and knowledge of both personalities and businesses. When he visits, we have his complete attention, on occasion he jumps in to provide an answer to a computer question or for sure info to resolve a web or account question.

I am very impressed the way I am able to work with Christy ** and Scott ** for the bank campaign. HIBU has very important sales employees and do their best to be one on one with myself. Thank you for being a team.

I met a Hibu rep through a local business network meeting early December 2017. Her name is Lavina **. She represented that Hibu is a major social media marketer. She offered me one free month of service. She presented that if I am NOT happy with the service, I do not have to continue and can cancel the service. This is a very deceiving and fraudulent presentation as I learned and fought the company in the next 6 months trying to cancel the service.

Hibu, the owners of Yellow Book, is now owned by a company from the Philippines. It costs $375 per year to have your business name highlighted in the phone book. The name of our business was not in the phone book the last 2 years. I called them and got someone in the Philippines, very difficult to understand and had quite an attitude. She said if the name of our business was left out, it was because there wasn't room in the phone book. And that to guarantee a spot in the phone book, we have to pay them $375 per year.

I was a little nervous at first because the dollar spend was high, but the results have been fantastic. I signed up for Google ads, and Facebook because I got a free month. I have way more visits to my website and all the calls are being recorded so I can go back in and listen to them. One single call in the first month paid for the entire next month of spending, and I still had 22 more calls that month!

It's been a great experience working with Lara and Hibu. She Is awesome and just is caring and professional!! Y'all are lucky to have her, great customer service skills! Good job! Thank you!! It's just been a great working relationship and thankful for all of her help with our digital marketing strategy!!

We have used HIBU services at our business for several years and are very satisfied. Our account rep is always available to us whenever a question comes up. They help us keep our website looking fresh and new. I would highly recommend to any business that to partner with them is highly advantageous.

This Guy Rocks. I wish I had somebody like this employed for me, our sales would definitely go up! Dave has been super fast to get any changes done or to answer any questions. I would def recommend working with him in the future!

Hibu was very easy to work with. Made the process of building a website simple and fun. The staff was open to our ideas and did everything in their power to help make them happen. Response time was very quick.

Steve ** is great to work with. He always does what he says and follows up to make sure everything is going the way it should. Great service after the sale. We have seen a increase in our website traffic which has increased our sales since we started using Steve and Hibu.

I just wanted to take a minute and acknowledge Christian **. He has been more than available to us at any time. Christian has helped our business to the point that it is today. Christian has always gone above and beyond the call of duty. Thanks Christian!

I've been working with Hibu for almost a year and they have helped us increase our digital presence through online display ads and increase traffic on our website. Our rep is always very helpful and is always very quick to help us resolve any issues or answer any questions.

I've had a great experience with Hibu ever since I started. David ** is very helpful, he's personally helped me with my business. And so has everyone else I've dealt with from Hibu. Their customer service is great. I would recommend everyone to them.

Brandy ** is so helpful and knowledgeable about marketing! She spends the time needed to help us get results! And the dashboard with HIBU makes things really easy for me to update info across the board! I'm really excited to see how the next few months and coming year turn out.

I would like to mention, my local contact representative, Tina, is always checking to make sure I am up to date with my site and know how to read my reports. Tina is on top of customer service constantly. I also want to thank Andrea, my customer service rep for responding to any questions and concerns. Andrea checks in with me to see that I'm satisfied with everything. I have nothing bad to say about how Hibu is helping my company daily.

I sold my business in June 2017. Hibu auto renewed the ad without any consent and now is turning me over to collection for what happened in that business in Sept 2017. But they claim they have the right because it is in the contract. I will never do business with them again and would not recommend them to anyone. They are liars and cheats and do business in a dirty way. DO NOT USE THEIR SERVICES!!!

I discovered Hibu Advertising through a local small business referral group. I just relocated my small business from out of state, and the representative seemed genuinely interested in the success of my business. The representative met me at my storefront location and at the conclusion of his presentation I agreed to try the basic $140/month advertising plan. This meeting was the only positive experience I have had with the company.

HIBU has to be one of the biggest scammers I have ever done business with. First they came out and told me that if I signed a 6 month contract that my first month would be 100% free. But then 2 weeks after signing the contract they hit my credit card for over $1,600.00. Then 3 weeks later another $2,500.00. They didn't do their jobs as I didn't receive a single return on my investment. I have since canceled and refused to pay on the contract. Currently they have their legal department harassing me. I am looking for others who have been victimized by HIBU as I am looking at a class action lawsuit against this business as well. Please reach out to me if you have been victimized by HIBU yourself. Let's come together and show these bullies that they are not more powerful than we the people.

I started an ad campaign with Hibu in March and decided to cancel a couple of hours later and customer service told me they (customer service) could not help me. I needed to talk to the rep. or the web designer. Neither would return calls or emails. Have not got anything but runaround from this company and a $400 Bill for web design I canceled with several reps of Hibu. I don't understand how anyone can say anything positive about this company.

When I sat down initially with our representative I was very excited. I was new to the restaurant industry and my wife who is the business minded and savvy one was 7 months pregnant at the time. The idea that one company would effectively handle all of our social media and online presence seemed almost too good to be true. After spending over an hour on the phone with our web designer I was given 48 hours to provide all of the content that I requested be included (already more time than it takes to design a decent webpage with most DIY companies). When I didn't have time to immediately provide all of the content, details, and pictures for our website the designer plagiarized my wife's content for the site we're hoping to replace.

Unknown to me Hibu took over my Google business page and made it impossible for me to manage my online reviews. It is hard telling how many customer I have lost due to my inability to respond to my online reviews. They actually have been taking money from me to destroy my business image. They called and spoke with a person who had no authority and tell me that this person who no longer works for me authorized more business with Hibu. This person never had that authority and I am certain that Hibu did not have this person as a contact person from my company. When I reached out to them I spoke with 5 different people and received 5 different descriptions of how their products work. Then I spoke with a manager who told me that they were all wrong. Who should I trust? Absolutely no one at Hibu. I still do not have control of my Google account.

Ms. Claudia called me today from Hibu. We discussed the issue and she was able to understand my frustration. She came up with a solution and apologized on behalf of the ones I had spoken with regarding my cancellation.

Is there a zero star?? All promises were broken - e.g., sales rep promised SEO and internet marketing with a monthly fee. Never did. There is really no written contract; I was asked to say "Yes" to statements from a pre-recorded voice on the phone, presto - I couldn't get out of a one-year contract even with a very bad service! I felt I was totally scammed. Towards the end of the 12-mo contract, I was even mislead to believe that I have 3 months more to go - and agony didn't finish - they have not refunded the payment that was withdrawn from my account, which was actually over withdrawn because they require automatic payment.

I've been with Hibu since 2008. Since then I have seen the company come up with different solutions that deliver results in yielding additional customers. We went from yellow page ads to going completely digital. I love having a dedicated rep that can fully customize your marketing campaign to fit your goals and budget. These products deliver every year.

We ran a social media campaign for our business. We were with a sales guy for years. The post didn't really get a return and half of them didn't pertain to what we were doing. I tried for months to get in touch with sales rep. I found out they had let him go. I could not get a response to new sales rep and decided to cancel. I was told I was on 12 month contract and couldn't. When I pushed they finally said I can cancel and even emailed a letter.

Digital Marketing Services - I was solicited by a Hibu agent in my office about a year ago. Since then they have managed to erase my family business of over 50 years from existing on Google searches involving my business in two cities!!!

Terrible... Terrible experience! First off I was promised a website up and running in two weeks. It's been a month still no site! Due to the design consultant's team not being trained to follow through with task. The first on 3/26/18 I spoke with a design consultant to collect content for the website's builders. We went through an intense hour in a half consultation. We then postponed for 3/28/18 verify all content and images before forwarding that content to the web builders on that Wednesday. No follow up call. I then for eight straight days called and left message after message on the sales consultant line as well as the sales manager and also the design consultant's line with no return calls. I then left a disruptive voicemail and finally received a call from the sales rep on the account. She informed me that they let the design consultant go from the company.

Have just completed a live chat with customer service, where the representative has encouraged me to call the Claims Dept. of Hibu. As advised, have attempted to call, where I was informed that they would not transfer me to anyone. I have asked for supervisors, placed on hold, and hung up on. While attempting to chat further with live, suddenly, no response back. Second call to CS, stated I was being sent to Claims, placed on hold, phone picked up and placed on hold again for over 5 minutes at this time. Documentation has been noted.

I really like the fact that I only have to deal with one person. If I have a question or a problem then I call them and get things resolved. I've dealt with many other companies and I have to wait on hold forever, talk to many different people all over the country and nothing gets done except cost me lots of time and money.