Hibu Reviews

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Edited by: Jon Bortin

About Hibu

Hibu Inc. is a leading provider of digital marketing solutions to local businesses across the US – a one-stop shop for integrated digital marketing programs designed to generate leads and increase visibility online. Hibu provides small to medium-sized businesses with an all-in-one digital marketing solution, including websites, reviews, SEO, SEM, social marketing, reputation management and automated customer relationship management tools. Hibu is a Meta Business Partner, Google Partner and Microsoft Advertising Select Channel Partner.

Pros
  • Custom marketing solutions
  • Synchronized for better results
  • Everything from a single provider
Cons
  • Must request quote for pricing
  • Multi-step process (not DIY)

Hibu Reviews

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    1 featured review
    How do I know I can trust these reviews about Hibu?
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    Page 4 Reviews 245 - 445
    Verified purchase
    Customer Service

    Reviewed April 19, 2021

    Kyla did a great job with customer service and thoroughly explained the whole process on building the website and how to use dashboard getting us more reviews and what we need to do moving forward. Great work Hibu team.

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    StaffRates

    Reviewed April 8, 2021

    Thank Hibu and Steve ** for all you have done for us at Dk Tanks & Culverts. Your service and attention to detail is second to none. We have seen a huge boost to our business and or new customer conversion rate has increased dramatically. Steve has been invaluable as a customer rep. We can always count on Steve to help resolve any issue as well as offer his expertise as we have grown in our partnership. Any business, small or large could benefit from Hibu. Thank you for all you do.

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    Hibu
    Response from Hibu

    Thank you so much for your feedback regarding Steve Cox! We’ll send this on to them, we’re sure they’ll be glad to know. Have a great day!

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    Customer ServiceStaff

    Reviewed April 7, 2021

    I love working with HIBU because of the people that I am working with now. Kristin and Tanner because they are great people and they know so much about websites and marketing and they are willing to share all their ideas with me to benefit me and help make my company a success. I would definitely recommend.

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    Reviewed March 31, 2021

    I'm very happy with Matt being my contact for Hibu. There isn't a question he doesn't get answered for me and we tackle every problem. Things have been great. Thank you Matt. We have been doing business with Matt for more than a few years and each year things get better and better.

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    Customer ServiceSales & MarketingStaff

    Reviewed March 31, 2021

    Kelly ** is great. Helped me with my advertising and grow my business during the pandemic..Always there, very professional and kind. I totally recommend him to my friends. We did the meeting by Zoom call, was a easy process. 5 stars.

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    Customer Service

    Reviewed March 31, 2021

    Patrick has been great to work with. Great attitude and does an awesome job communicating. He looks after our account so I don't have to. I would definitely recommend him to anyone looking for an online presence.

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    Customer ServiceSales & MarketingPriceOnline & AppStaffTransparencyHonesty & Transparency

    Reviewed March 28, 2021

    I would highly recommend Don ** to anyone looking to update their website or do from the ground up website or marketing campaign. He's professional, honest, and knows how to get things done. What impressed me is he didn't try to sell me on anything. He just explained cost and benefits. He always responded to questions. Even on the weekend. Thanks again, Don

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    Sales & MarketingStaff

    Reviewed March 27, 2021

    Barbara ** is very efficient contact. She helped me set up my new account and answered all my questions. She's easy to contact and work with in discussing my needs for my advertising plan. I own a jewelry store and have specific needs that she was able to fulfill for me

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    Customer ServiceStaff

    Reviewed March 26, 2021

    Helping us grow economically, with little effort. THANKS. It has been wonderful to have the HIBU organization helping with the marketing to grow and prosper. Looking forward to many more years of working together and continued growth. A+ A+ A+

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    Verified purchase
    Sales & MarketingStaff

    Reviewed March 25, 2021

    Patrick ** is awesome! From explaining things thoroughly to staying on top of the entire experience, he takes care of me and my business. Highly recommend! I was doubtful of Google Ads and having someone else run them, but after talking to Patrick, seeing what they do on the back end, it was a no brainer.

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    Hibu
    Response from Hibu

    Thank you so much for your feedback regarding Patrick! We’ll send this on to them, we’re sure they’ll be glad to know. Have a great day!

    Verified purchase
    Customer Service

    Reviewed March 24, 2021

    Chris was very attentive to my needs. When questions came up about the design he sat with me and sifted through the details. I was left very satisfied. I would recommend him to any of my colleagues who were looking in this market.

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    Sales & MarketingPunctuality & SpeedStaff

    Reviewed March 24, 2021

    I had a concept of a very particular website design. I wanted something interactive, engaging, and informative. Hibu achieved exactly what I was looking for. I can’t wait for my clients to view my new ad campaign. Hibu made everything precise and offered me the finest knowledgeable staff to work with.

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    Verified purchase

    Reviewed March 24, 2021

    I highly recommend both Alan and Hibu as a company, they delivered on their promises and everything they said they would. We use them for our websites and review program and it all works perfectly. Great company, great outfit and we look forward to using them more in the future.

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    Hibu
    Response from Hibu

    Thank you so much! So glad to hear that you're happy with our service! We look forward to continuing to meet your business needs. Please have a great day!

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    Sales & MarketingStaff

    Reviewed March 24, 2021

    Our rep Patrick at Hibu had made our experience a positive one from the beginning. I have given the 5 star as a reflection of Patrick’s work ethic and diligence towards our campaign. This is the only reason we are with Hibu as the design work/quality needs improvement. Hibu as a whole should work on the quality of its ad designs and content creation.

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    Verified purchase

    Reviewed March 23, 2021

    We have worked with Chris in the past and even with other companies and he really does a great job by his clients despite challenges in the design departments that arose. Our business benefits from him being involved on our account.

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    Hibu
    Response from Hibu

    We’re thrilled you’ve had a positive experience! Thank you so much for sharing! Have a great day!

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    Staff

    Reviewed March 23, 2021

    HIBU has made it so easy taking care of so many things for me on our office social media. They also let me make changes to our website - which is easy to do but, if I don't feel I can handle it they make it easy for me to ask their team to make the changes.

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    Customer ServiceSales & MarketingPunctuality & SpeedStaff

    Reviewed March 23, 2021

    We couldn't be more thankful for what Patrick has brought to our team. It's clear that to be a competitive business, you need to have a great website, online presence, timely and effective ads, etc. Patrick handles all aspects of our marketing for us and we have been thrilled with the results. Not only has our business grown to the point of opening a second office in a new territory in less than a year, we have more time to focus on training the team and analyzing where the business can improve. I also like that he's local and easy to reach, if we have questions or want to make any adjustments, he's quick to meet with me and/or make changes. I'd highly recommend Patrick and am happy to be a reference for his great work!

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    Staff

    Reviewed March 23, 2021

    We have received a lot of business with Hibu working with getting our website up and running and looking great! Not to mention our rep. Barbara ** has been great with keeping in touch and checking in and keeping us on track. We absolutely love her!

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    Hibu
    Response from Hibu

    Thank you so much for the awesome review! It really does mean a lot. Don't hesitate to let us know if you need anything from us in the future.

    Verified purchase
    Customer ServiceSales & MarketingStaff

    Reviewed March 22, 2021

    As a small business owner, I have found Hibu to be extremely helpful in website and advertising management which takes one more thing off my plate. My account executive Jamie takes time to ensure my brand is accurately represented and stays in constant communication to make sure everything is working well for me. I highly recommend Hibu and appreciate the time that Jamie puts in to help my business!

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    Staff

    Reviewed March 19, 2021

    We've been with HIBU for many years. For the most part it is because of Christy, our rep. ALWAYS giving us GREAT advice to keep current & fresh. She has spent so much time assisting us & educating us about new products & how it all assists our business! She always has time for us, answers all our many questions patiently, so kind & truly is a pro! Yes, she may be "doing her job", but she GIVES 110% of her time & expertise. Thank you Christy for being an intricate TEAM member for HIBU!!!

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    Hibu
    Response from Hibu

    Thank you so much for your feedback regarding Christy Gilligan! We’ll send this on to them, we’re sure they’ll be glad to know. Have a great day!

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    Customer ServiceStaff

    Reviewed March 19, 2021

    Almost anyone who works in marketing can appreciate this type of help!! Hibu's - Tom ** is a true partner and provides exemplary support for your marketing/website. Tell him what you envision and he will do everything he can to bring it to life. Tom is the calm in the storm of your marketing "to-do" list. We are incredibly grateful that he is a part of our team! If you provide him with an image or an idea he will make it work. He truly enjoys problem-solving and does an excellent job at it! Thank you!

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    Hibu
    Response from Hibu

    Thank you so much for your feedback regarding Tom Brown! We’ll send this on to them, we’re sure they’ll be glad to know. Have a great day!

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    Sales & MarketingRatesHonesty & Transparency

    Reviewed March 19, 2021

    I have been working with Greg for 15 years and he has never once been pushy or dishonest. He has even recommended other advertising that his company could not provide and is simply out for my best interest. I believe he is out for everyone else's best interest as well. The results from my Google ads have been nothing short of phenomenal. I would recommend Hibu to anyone.

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    Hibu
    Response from Hibu

    Thank you so much for your feedback regarding Gregory Newhall! We’ll send this on to them, we’re sure they’ll be glad to know. Have a great day!

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    Sales & Marketing

    Reviewed March 19, 2021

    Consistently pleased. Hibu has allowed my sales to grow tremendously. Thank you Hibu. Look forward to what the future holds. My webpage is very descriptive and inviting. I’ve looked at other options, but nothing compares to the Hibu service. Thank again HIBU.

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    Hibu
    Response from Hibu

    Thank you so much! So glad to hear that you're happy with our service! We look forward to continuing to meet your business needs. Please have a great day!

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    Staff

    Reviewed March 19, 2021

    Miranda has been so great in helping me grow my online presence. I have had so much success with Hibu. I love my website, and I have had new customers come in saying they found me on google which had never happened before. Miranda always explains the numbers to me and gives me new ideas for my business. I know she really cares about my success. I would recommend Hibu and Miranda to anyone.

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    Hibu
    Response from Hibu

    Thank you so much for your feedback regarding Miranda Moe! We’ll send this on to them, we’re sure they’ll be glad to know. Have a great day!

    Verified purchase
    Sales & MarketingStaffFollow-Through

    Reviewed March 18, 2021

    I have worked with Diane ** and Hibu for many years, with excellent results. I highly recommend both! As advertising has become digital, Diane has been a valuable resource in implementing the necessary changes to keep our campaign effective and competitive. I have strong confidence in her.

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    Verified purchase
    Punctuality & Speed

    Reviewed March 18, 2021

    Although my overall experience has not been seamless, my interactions with Marley have been. Her level of accessibility is phenomenal and I always feel heard and supported by her. When issues have come up, she is always quick to address them so that I don’t have to spend time that I don’t have dealing with them. She has made it an overall great experience for me.

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    Staff

    Reviewed March 18, 2021

    Highly recommend HIBU. Our website needed upgrading and it was a great experience. Any questions and they are right there to help. Had a issue the other day that was not caused by them but they were right there helping with a workaround to the problem.

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    Verified purchase
    Customer ServicePunctuality & SpeedOnline & AppStaff

    Reviewed March 18, 2021

    This review is in regards to working with Kelly ** our Hibu representative. I am not able to manage a website since our landscaping business is so busy, but having a website is important. Kelly is on call and can make adjustments via text and email just by sending quick messages and photos. Makes it possible to change my website how I want it on the fly when I do have a few spare moments. Highly recommend.

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    Hibu
    Response from Hibu

    Thank you so much for the positive review! When you’re happy, we’re happy! Hope you have a great day!

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    Sales & MarketingStaff

    Reviewed March 17, 2021

    Pete helped me where others had failed to build a great marketable website. He also helped me to create a great local presence with his Google advertising. I would recommend Pete to any and everyone. Please don't just take my word for it, reach out and see for yourself.

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    Customer ServiceStaffTimeliness

    Reviewed March 17, 2021

    I would highly recommend Jamie **. She is a pleasure and my website has never looked so great. Jamie is very responsible and provides excellent service. When I call her she responds right away. I am very pleased with my website.

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    Hibu
    Response from Hibu

    We’re thrilled you’ve had a positive experience! Thank you so much for sharing! Have a great day!

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    Sales & MarketingStaff

    Reviewed March 16, 2021

    Our rep Sue ** has been wonderful. Certainly devoted lots of time and attention to our campaign and advertising needs. Our budget has grown through the years and she has given us the necessary personal attention and aided our growth.

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    Verified purchase

    Reviewed March 16, 2021

    It is always refreshing to deal with Susan. It is her ability to be straightforward and to the point without being up sold or pressure. The attention to detail and ability to focus on the specific needs tailored to the Pawn industry makes her a great asset. ????

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    Hibu
    Response from Hibu

    Thank you so much for the awesome review! It really does mean a lot. Don't hesitate to let us know if you need anything from us in the future.

    Verified purchase
    Sales & Marketing

    Reviewed March 16, 2021

    We enjoy working with Don. He sees to it that all our requests for changes to our website are modified almost instantly and always keeps us informed to the ever changing world of advertising. He recognizes that small business are different and customizes a plan to fit your needs.

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    Verified purchase
    Staff

    Reviewed March 15, 2021

    Susan is awesome. If I ever have a need she is always there to help. Hibu does a great job on running my website, it’s plug and play and one less thing that I have to worry about on day to day process. I would definitely recommend Susan and Hibu.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed March 12, 2021

    We appreciate our rep Tom **. He's quick to respond to concerns that we have and makes great suggestions to optimizing our website and making sure we are viewable and optimized our searchability to the people that need our services. We appreciate his dedication to making sure we are happy.

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    Customer ServiceStaff

    Reviewed March 11, 2021

    Kelly has been great with walking us through the process of building our website and getting us going with google and linking everything together to build our brand. Also, he is very knowledgeable in this area and really cares about growing our business to try and reach new customers through web marketing. He is a pleasure to work with and always responds to any concerns or questions we have. He is local and always stops by to make sure we understand the web marketing and everything that goes on behind the scenes as well. Kelly is very friendly, polite and great to work with.

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    Hibu
    Response from Hibu

    Thank you so much for the kind message! We appreciate it!

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    Customer ServiceStaff

    Reviewed March 10, 2021

    Working with Randy has been exceptional! Our business has made unbelievable progress from the start of the partnership between us. There's a lot of inauthentic 'digital marketing solutions' out there - Hibu & Randy are not one of them. This is the real deal. If there is any place to flex your marketing budget it is with Randy helping you get on the internet map!

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    Staff

    Reviewed March 10, 2021

    Dimas has provided exceptional service to our law firm for years. He always makes himself available when we need him, no matter what our request. It is obvious that he really cares about what's best for our business. I would highly recommend him!

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    Verified purchase
    Customer ServicePricePunctuality & SpeedRatesFollow-Through

    Reviewed March 8, 2021

    Hibu is a breath of fresh air! Competitive pricing, attention to detail and finally Kelly **, our account executive who listened to our specific marketing needs, developed a plan and delivered as promised. I am pleased with the early results and increased activity on our site.

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    Hibu
    Response from Hibu

    Thank you so much! So glad to hear that you're happy with our service! We look forward to continuing to meet your business’ needs. Please have a great day!

    Verified purchase
    Customer ServiceSales & MarketingStaff

    Reviewed March 8, 2021

    Susan has been very helpful and will go over the top for you when needed. She’s always helpful and gets things done when I call or text her. I’ve signed up 2 of my other companies and have also had several friends sign up. The only thing I think Hibu should do is offer a referral or discount when having other people sign up or if you have multiple companies signed up with them.

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    Hibu
    Response from Hibu

    Thank you so much for your feedback regarding Susan! We’ll send this on to her, we’re sure she’ll be glad to know. Have a great day!

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    Sales & MarketingPunctuality & SpeedStaff

    Reviewed March 5, 2021

    We started using Hibu in Oct. 2020! Patrick ** is over our Account!! Our Online Activity and Website has been amazing!! Our sales have grown even in a pandemic!!! Patrick is professional and knows what he is doing for sure!! He is always prompt to help with any questions or changes and has given us so much helpful information that is definitely helping our business grow!! Thank you hibu and Patrick you are a rock star in our book!!

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    Customer ServicePriceStaffTransparency

    Reviewed March 4, 2021

    Pete M. is our local rep in Massachusetts and is great with communication. He's responsive to our requests and gives us updates routinely. We value customer service and it's paramount that we have a rep who is communicative and available. Their services are costly however, they do help our business to continue to thrive.

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    Hibu
    Response from Hibu

    Thank you so much for the kind message! We appreciate it!

    Verified purchase
    Customer ServiceStaffBilling

    Reviewed March 3, 2021

    I called in to look up past invoices & to get us set up with paperless billing. Kurt helped me with both & made my day go so much better. I had just had an awful experience with another customer service for another company. It was a breath of fresh air to speak with Kurt!

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    Customer ServiceStaffTransparency

    Reviewed March 2, 2021

    As a new business owner you are faced with many decisions that can have a positive or negative impact on your business. We hesitated for a long time to hire a company to build our website. When we found HIBU through-Patricia, we knew they were the ones. Patricia guided us through the whole process from day one and she continues to be there for anything that comes up. Her knowledge, promptness, and kind have taken a load of stress off our shoulders when it comes to keeping our website updated and our marketing effective. Give HIBU a try, you won't regret it!

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    Verified purchase
    Customer ServiceContract & TermsTechStaff

    Reviewed March 2, 2021

    Couldn't believe how easy it was... 2 weeks ago I needed a new site. They interviewed me for an hour and sent me something so professional that I barely had to make any changes. The rep Greg was also there to help with the interview and also came back again when I got my proof to make things even easier.. Very helpful and customer service oriented. Low setup fee for something this state of the art.

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    Customer ServiceStaff

    Reviewed March 2, 2021

    We've been happy with Hibu over 6 years. Patricia, our Rep, keeps us informed and reviews our programs with us to help us make informed decisions on any new goals we have. I highly recommend Hibu if you want a Local, knowledgeable Marketing Partner!

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    Customer ServiceTechSales & MarketingPriceMaintenanceStaffFollow-Through

    Reviewed March 2, 2021

    All I can say is, the dashboard is nice, but the numbers are useless. Over 100 clicks to my site in from digital ads and clicks from my search campaign, 16 calls which more than half are completely bogus. People calling from other areas outside of my service range. Calling asking for companies. I’ve spent more money than I’ve made with this marketing. I sent emails in regards to how I feel about the marketing performance, sales rep offers more broken promises. So I called to see if I could just pay in advance and be done with the six month contract. They said someone will call you. Never did! No one has called me since I’ve made that phone call.

    Started with HIBU about a month ago. Was very skeptical at first, since I just started my business in the summer of 2020. Having very little knowledge of advertising, I did what I could on my own. It had ok results. So I thought, let’s go with the experts, but I was wrong! $950 a month for marketing, and I’m a fairly new business, and I haven’t made a fraction of that back!

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    Staff

    Reviewed Feb. 25, 2021

    Thanks Melisha for coming to my rescue when my current digital company decided to close their doors. You came highly recommended. The website looked amazing and you made the transition easy. I look forward to growing my swimming pool installation and landscaping business with your help!

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    Hibu
    Response from Hibu

    Thank you so much for your feedback regarding Melisha! We’ll send this on to them, we’re sure they’ll be glad to know. Have a great day!

    Verified purchase
    Customer ServicePunctuality & SpeedStaffRates

    Reviewed Feb. 23, 2021

    Steven ** has been a pleasure to work with. He has been very helpful and is always quick to respond. He takes an interest in how my business is performing and provides ideas and new resources. I have seen positive results with Steve and Hibu. Highly recommended!

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    Customer Service

    Reviewed Feb. 18, 2021

    Steve is always available to make changes and answer any questions that I might have! And he is always great and easy to work with! The individualized marketing plans have done great things for our business and we would recommend to anybody.

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    Customer ServiceSales & Marketing

    Reviewed Feb. 17, 2021

    Absolutely worthless. No increase in calls, or sales... Was told I could cancel after six months...now it is 12 months... Don't waste your time or money... You get no service, just an automated original setup that is not explained nor tweaked.

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    Customer ServicePunctuality & Speed

    Reviewed Feb. 10, 2021

    I recently rebranded my company at the beginning of 2021 and was skeptical about getting traction in my new niche right away. Usually from my experience it takes 3-8 months to become established in any given market. Working with Tom and HIBU, however changed that. Since the rebrand in January of this year, it is now early February and I am booked out to early April. Not only that, but I am netting a 150% increase in profits due to the high quality leads I am getting! The service is phenomenal and I couldn’t recommend these guys enough.

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    StaffEase of Use

    Reviewed Feb. 7, 2021

    Great appearance and functions are pretty easy to use. It would be nice if it was more SO friendly for us to work on that. I really like the look and link navigation of my website. Please keep improving on it, I like what I see up to now.

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    Customer ServiceStaff

    Reviewed Feb. 7, 2021

    I started a new business this year and was looking for a marketing company to help get the word out. A friend told me about Hibu so I gave them a call. I was blown away by how professional, knowledgeable and by how hard they worked for me.

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    Verified purchase
    Sales & MarketingStaff

    Reviewed Feb. 3, 2021

    I have been using HIBU for a number of years, and have never felt pressured into upgrading or purchasing. I am currently starting a new social media campaign, and Nicole ** has been FANTASTIC to work with. She is very responsive, and she is willing to take my ideas and make them better. I Highly recommend HIBU and NICOLE!

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    Hibu
    Response from Hibu

    Thank you so much for your feedback regarding Nicole! We’ll send this on to her, we’re sure she will be glad to know. Have a great day!

    Verified purchase
    Sales & MarketingStaff

    Reviewed Jan. 29, 2021

    We’ve used multiple services in the past for our web advertising needs. None of them can match the outcome we get with Hibu. And it's not close! The results we get have been awesome! Joy is our representative and has been for over a decade. She knocks it out of the park for us every year! It's good to have someone you can trust!

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    Customer ServiceStaff

    Reviewed Jan. 28, 2021

    The HIBU team has been great to work with. They have been very attentive to responding to questions and moving things along swiftly to get our new website launched. They have made this process very simple on our end. It is clear we'll be able to make changes to our current site in the future with ease with their help.

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    Hibu
    Response from Hibu

    We’re thrilled you’ve had a positive experience! Thank you so much for sharing! Have a great day!

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    Sales & MarketingStaff

    Reviewed Jan. 26, 2021

    I've been working with Diane ** at Hibu for over 20 years, her knowledge and experience are invaluable. She has helped me expand our online presence and increase our sales thru the years. Online advertising is definitely the avenue to take to help increase your business.

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    Customer ServiceStaff

    Reviewed Jan. 22, 2021

    Kathleen ** has been a huge help with getting our website up and running. Always calls and checks in to see if we need anything and let us know our stats. A wonderful lady with such a great attitude. Always answers her phone and helps us with any questions we may have.

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    Hibu
    Response from Hibu

    Thank you so much for your feedback regarding Kathleen! We’ll send this on to them, we’re sure they’ll be glad to know. Have a great day!

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    Staff

    Reviewed Jan. 20, 2021

    HIBU’s Briar and Emilia are true professionals and have great charisma and ideas. They truly care about the customer and their business. I had a blast creating our new website with them. They had great suggestions and ideas and listened to my suggestions and added their suggestions. Great to work with.

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    Hibu
    Response from Hibu

    We’re thrilled you’ve had a positive experience! Thank you so much for sharing! Have a great day!

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    Sales & MarketingStaffEase of Use

    Reviewed Jan. 19, 2021

    Great experienced, easy to use, friendly help, and very professional. The ads are very easy to use and helpful. Almost anyone can use the dashboard. Very easy to navigate through the dashboard. One-Click changes, easy to upload change and configure. Simple solution to all your needs and wants for an online experience!!

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    Hibu
    Response from Hibu

    Thank you so much for the awesome review! It really does mean a lot. Don't hesitate to let us know if you need anything from us in the future.

    Verified purchase
    Customer Service

    Reviewed Jan. 12, 2021

    Stacy has been very nice to work with. We decided to move our digital marketing platform over to HIBU because of Stacy for both L&L Concrete and Rathman Manning Construction. Working with HIBU so far has been quite nice and easy. Thanks. Leo

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    Hibu
    Response from Hibu

    Thank you so much for your feedback regarding Stacy! We’ll send this on to them, we’re sure they’ll be glad to know. Have a great day!

    Verified purchase
    Customer ServiceStaff

    Reviewed Jan. 12, 2021

    I am very pleased with the products and services that have been provided to me by HIBU. The results of marketing my business through HIBU have been amazing. My account executive through HIBU has also done a wonderful job assisting me with my campaign. She has a deep knowledge and understanding of the products and services which HIBU offers.

    Thanks for your vote!
    Hibu
    Response from Hibu

    Thank you so much! So glad to hear that you're happy with our service! We look forward to continuing to meet your business’ needs. Please have a great day!

    Verified purchase

    Reviewed Jan. 11, 2021

    Covid-19 rules and guidelines set forth by the State and County governments made communicating our plans for our weekly service quite a challenge. Without the use of the Hibu listings dashboard, things would have been more difficult. It is possible to change our hours on hundreds of internet search engines from one dashboard. That made things a lot easier. Hibu's listing management tool is a great investment.

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    Verified purchase
    Staff

    Reviewed Jan. 6, 2021

    Very pleased with the support from the Hibu staff. Hibu has developed our web page and social media content in a very timely manner and we are very happy with the end results. Our web page was in need of an upgrade and Hibu delivered.

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    Hibu
    Response from Hibu

    Thank you so much for the positive review! When you’re happy, we’re happy! Hope you have a great day!

    Verified purchase
    PriceMaintenanceRatesFollow-Through

    Reviewed Dec. 30, 2020

    Cody was the repair person. On time as promised. Obviously knew what he was doing and had the oven igniter removed and replaced in no time at all. Best repair price of 3 places contacted. He also respected Covid 19 protocol and wore a mask. I would highly recommend Atlas Appliance Service.

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    Staff

    Reviewed Dec. 29, 2020

    I really like and enjoy working with our rep, Lillian; the tech support and web design services are excellent and all the staff we've worked with are totally responsive. We think it's pretty awesome to see the results of our campaign and we love that Hibu makes it easy for us.

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    Hibu
    Response from Hibu

    Thanks so much! We love getting to hear from our clients! Have a great day!

    Customer ServiceContract & TermsTechSales & MarketingPricePunctuality & SpeedStaffRates

    Reviewed Dec. 24, 2020

    It all sounds great, but words are as they say, cheap. Let's start at beginning. They drop names like Google and Microsoft. They toss out "Business Partners", "Certified" "Only" and wow you with stats and impressive numbers. So you sign up. They interview you (mine was 3 1/2 hours) with a "specialist" to get to know your needs and your business model. And then all the hype has to be met with the actual work.

    That's where it all went down hill. I waited three weeks, four weeks, five weeks and nothing. I called around week four and left a message with the "Account Coordinator" or whatever they called them but nothing. Around week six I called my salesperson. He said he'd check and then told me that she had been sick and out for several weeks. Hey, it happens I thought so no big deal. He promised me that I would have some things to review in a week. Around week nine I called him again. He told me that they had (and these are his words) an 8,000% increase in business over the same time period as last year and they were so, so far behind in the production department. I congratulated him on the success of the sales department and for some odd reason felt lucky to be apart of the wave!

    Finally, I got a file of what the site would look like and rough, very rough draft of some of the verbiage. Unfortunately, they missed the entire concept of my business. I train athletes online from all over... they had me offering specials on in house classes and my service area was the home town I lived in. They actually wanted my hours of operation to verify with Google!

    Ok, another mistake but it was not fatal so let's move on. After another brief discussion with my Sales rep, I was assigned a new "Account Coordinator". Onward and upward, right... no! The next draft was not just sophomoric, it lacked luster, interest and a reason to read on. I ended up re-writing the entire series of pages, callouts, dropdown, etc. I did that on my free time and with my schedule that took about 2.5 weeks. Mind you, we are now entering close to 14 weeks AFTER, I was told we'd have a live site in four to six weeks.

    After sending in my copy, it took them almost two weeks to start to send me proofs to review. As anticipated, changes, revisions and more changes. Another couple weeks. And, another "Account Coordinator". But here is the REAL RUB #1. After a couple of back and fourths with my new Coordinator, I told her if this doesn't get going soon, I'm cancelling everything! Guess what, my Sales Rep called me and chewed my #$$ for saying that. He actually went off the deep end and really lit me up! I called back after he hung up on me and asked to speak to a Supervisor or an Account Exc. I did get a call back from them and I explained what happened. I told them perhaps he had a bad day or something was going on in his personal life but I was willing to work with him because (and I have no idea why, but I still believed what he sold me on).

    Fortunately for me, they took him out of the loop and I got a new Account Coordinator and I no longer had a salesperson to work with. Blessing or not... that is still a question! Again, onward and upward. At this point it all started to become a blur. I have no idea when my site went live, but I am assuming since the are still holding me to a 12 month contract it was December.

    We started this odyssey in July. Somewhere all the way I got another new Account Manager. He actually told me what they sold me wasn't really anything that was going to work for me and he convinced me to just go with hosting. And now, I thought I was done in October or November (because I told my account manager via email and telephone that I was cancelling). I find out they want to still charge me for December/January. I'd say if you are looking at Hibu as a tool to help grow your business, understand that it won't. You will just get frustrated, ignored, passed from one person to the next, confused with which department does what and be throwing your money away. Hibu - Highway Robbery!

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    Hibu
    Response from Hibu
    12/30/20

    We sincerely apologize about your experience with your digital advertising. We appreciate your feedback. We are sorry we weren’t able to resolve your concerns but thank you for your time on our attempt to come to a mutual resolution.

    12/28/20
    All feedback is important to us and we appreciate the time you took to tell us about your experience. We strive to provide excellent customer service, and regret the experience you’ve had. We’ll schedule someone from our customer service team to contact you to form

    a solution.

    Verified purchase
    Staff

    Reviewed Dec. 23, 2020

    I have had my business in another country and moved here to Las Vegas. In my years as a business owner I have learnt that the one and only thing that matters in business is integrity. Without it you have nothing, our guy Larry and Hibu staff DO have lots of integrity. Promises were made and delivered, extremely professional, saved my business, thank you so much.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Dec. 21, 2020

    Jamie has gone above and beyond my expectations. She wants to see her clients succeed. I text, call her a lot and she always gives me her professional advice. I think with her help, I will be able to take my business to the next level. For this reason, I have recommended her to my fellow Junk Removal business owners. Thank you Jamie and team!!

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    Hibu
    Response from Hibu

    Thank you so much for the positive review! When you’re happy, we’re happy! Hope you have a great day!

    Verified purchase
    Sales & Marketing

    Reviewed Dec. 16, 2020

    This guy is a pro when it comes to websites, reputation management and ads. He and his team are your one stop shop if you’re a business owner and in my opinion this is a must have for anyone that wants to be relevant in today’s world of business.

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    Hibu
    Response from Hibu

    Thanks for the feedback, Nick! We are glad you are happy with the products and services offered by Hibu. We really appreciate the time you took to provide this feedback.

    Verified purchase
    Customer ServiceSales & MarketingStaffHonesty & Transparency

    Reviewed Dec. 10, 2020

    Stacy is very personable and knowledgeable in the digital marketing field. You will have fun working with her as a business owner. She will help guide you though the advertising minefield with honesty and integrity. She is a credit to Yellow Book.

    Thanks for your vote!
    Hibu
    Response from Hibu

    Brian, Thank you for the positive feedback! We love hearing how great our sales representatives are that they are taking great care of our customer's with their vast knowledge and understanding of the advertising world!

    Customer ServiceCoverageTechSales & MarketingPriceRefunds & PayoutsStaffBillingTransparencyTimelinessHonesty & Transparency

    Reviewed Nov. 30, 2020

    Towards the end of September, 2020 I contacted Debby ** about the services she had to offer related to digital marketing. I was looking to do online advertising and I had worked with her before (she was not with Hibu at the time). I went with a package that included listings, reviews and Google ads. At the time, Debby failed to inform me that there was a 6 month contract. I didn’t know about this, paid for the first month at the begging of October 2020. After I got zero results from the campaign, I decided to cancel. Called Debby on 10/29/2020 to inform her and her response has “I don’t know. I will need to talk to my boss, he is in meetings today so I will get back to you tomorrow" (10/30/2020).

    She never got back to me and I didn’t think anything of it, because I was unaware of the contract. On 11/09/2020, I got an invoice for November’s campaign I called her back and at the point she informed me that there was a 6 month contract and that I couldn’t cancel because the grace period was over. I told her I had never signed a contract and she said that I had authorized by phone. I told her she never explained those terms to me or that I was authorizing a contract over the phone. She said she couldn’t do anything about it and to call the customer service number. I called the customer service number (the same day 11/09/2020) and went over the whole story with the customer representatives. They said the would look into and would get back to me.

    Lydia **, another customer service rep called me on (11/10/2020) told me that a contract was emailed to me. I told her that Debby had not informed that I was signing a contract by phone. I also brought up the fact that they could have send the contract via Docusign or something similar. Her response was that they didn’t use them. Furthermore, the email with the contract that they had sent looked and had verbiage of an invoice . When I got the email, I didn’t go over it because I thought it was just an invoice for a one time purchase. At the point informed me as well that Debby had enrolled me for automatic payments without my knowledge too. Lydia’s response was that they couldn’t do anything that only the sales department could cancel my contract.

    She said she couldn't promise me that they would but that they could if they wanted to and that she would forward my request to them. Afterwards, on 11/11/2020, Debby (in the sales department) calls me, she wanted me to give them another chance and that if I did I wanted to cancel afterwards they would cancel my contract. I told her I was disappointed with Hibu’s deceitful business practices, lack of customer service, and that I wanted to cancel immediately. It was almost two weeks since I had initially called her. Debby said she would have to talk to her upper management about it and they would called me. They didn’t call me so I reached out to her on (11/16/2020) and demanded that a called be arranged with her boss Cy **.

    Talked to her and Cy the afternoon and all he told me is that he was sorry “the misunderstanding“ but that they would not cancel my contract. Overall, this has been a terrible experience. They keep telling me they can fix it and get me leads. At this point is not even about the leads. I don’t want to do business with a company that lacks basic ethics, like transparency, accountability, leadership and honesty. I want the 6 month contract to be cancelled, because that was not disclosed to me and I didn’t even know I was accepting it. I would also like to be refunded for month of November, 2020. They have continue the campaign against my will, and have charged me $645.81. On 11/19/2020, I was able to get them to pause the campaign so they wouldn't keep charging me, but it is set to start again on 05/27/2021.

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    Hibu
    Response from Hibu

    Thank you for your understanding during our recent investigation regarding your Hibu advertising. We are pleased to be able to resolve the matter in a mutually satisfactory manner.

    Customer ServiceCoverageTechSales & MarketingRefunds & Payouts

    Reviewed Nov. 14, 2020

    From my personal experience, this company deliver a great looking dashboard and convincing sales conversations and ABSOLUTELY NOTHING ELSE! After four months of subscription to three of their products, they have delivered NO LEADS at all! I have considerable experience with pay per click, SEO and campaign marketing and have run a parallel campaign with good results to compare. Despite multiple complaints there are still no results and to add insult to injury, the company just repeats the contract terms so I have to keep paying for NO RESULTS until the contract expires! Buyer beware!

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    Hibu
    Response from Hibu

    We sincerely apologize about your experience with your digital advertising. We appreciate your feedback. We are sorry we weren’t able to resolve your concerns but thank you for your time on our attempt to come to a mutual resolution.

    Verified purchase
    Staff

    Reviewed Nov. 13, 2020

    Ron has been very helpful in optimizing our website. With his help we have seen a significant increase in traffic. Customers have given us very positive feedback on layout and design. I especially like the comment and review section. Thank you so much!

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    Hibu
    Response from Hibu
    Great feedback, Charles. We genuinely appreciate it and we’re glad to hear that you’re

    happy with your Site & Search Standard Program!

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Nov. 11, 2020

    Our account rep Tallen ** follows up to make sure things are going well and goes above and beyond to help promote our business. So many times you get a lot of attention and help when a company is trying to get your business but they disappear after you sign up and pay them. This is not so with Hibu. I can contact Tallen anytime and he takes care of it or finds out the information I need quickly. Thanks for the great customer service.

    Thanks for your vote!
    Hibu
    Response from Hibu

    Thank you so much for the awesome review! It really does mean a lot. We will be sure to let Tallen know. Don't hesitate to let us know if you need anything from us in the future.

    Verified purchase
    Customer ServiceStaff

    Reviewed Oct. 28, 2020

    Stacy ** has been amazing to work with. She is very knowledgeable and friendly. She is always willing go the extra mile. We appreciate all she does for us. Thank you for all you do, Stacy. Customer Services Team is just a phone call away to help us with our needs as well. Thank you.

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    Verified purchase
    Sales & MarketingOnline & AppMaintenanceTimeliness

    Reviewed Oct. 26, 2020

    I have never used this type of service and was not entirely sure what to expect. My sales consultant, who was the first person I met has stood by and answered all my questions as I went through the processes and has stayed by me like a good friend when I was not sure what to do next. I noticed my page hits begin to climb within days of her fixing the listings and working with me. As we continue I am confident we will get some good results when the site is finished and the ads are up. I know she will make it happen!

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    Hibu
    Response from Hibu
    Great feedback, Elaine! We genuinely appreciate it and we’re glad to hear that you’re

    happy with your Smart Online Presence and Social program!

    Verified purchase
    StaffEase of Use

    Reviewed Oct. 20, 2020

    Tom Has been a joy to work with throughout the process of building our new website! So patient and attention to detail. Always brainstorming ways to make our site better, more beautiful, intuitive and professional! We look forward to working as a team as we march forward building on our brand and reputation.

    Thanks for your vote!
    Hibu
    Response from Hibu

    Thank you so much for your feedback regarding Tom Brown! We’ll send this on to them, we’re sure they’ll be glad to know. Have a great day!

    Customer ServicePriceHonesty & Transparency

    Reviewed Oct. 16, 2020

    Stay Far away From this company. They will promise you the world and deliver none of it, we are a small family company just starting out that strictly relies on the internet, Hibu Promised us everything and they delivered nothing. We barley received 2 calls per week. Sometimes we received nothing. We were charged thousands and told numerous lies, they also will hold your website hostage, while we were using them we had to use another company to generate business. They have over 226,000 negative reviews. Do not take these bad reviews lightly. They have earned every single negative review.

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    Hibu
    Response from Hibu
    11/2/20

    We sincerely apologize about your experience with hibu. We have made several attempts to contact you to review your advertising concern that was first brought to our attention 10/16/20. Please call hibu Customer Service within the next 3 business days. If we don't hear from you, we will assume the concern has been resolved and we will close our investigation.

    10/16/20
    Thank you for giving us the opportunity to resolve this issue. Your feedback is valuable to us and we
    will use it to improve our products and services. We’ll reach out privately to begin resolving this issue

    with your recent purchase.

    Verified purchase
    Customer ServiceOnline & AppStaffEase of Use

    Reviewed Oct. 15, 2020

    JB ** goes above and beyond to help us with our marketing needs. He has taught us how user friendly our Hibu website is and how easy it is to change our marketing strategies. I would recommend JB and Hibu to anyone looking for a new way to market their business!!! Thanks!

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    Verified purchase
    Customer ServiceRefunds & Payouts

    Reviewed Oct. 12, 2020

    This past year with the recommended new marketing plan along with my website we have had more work than we can get done. The increase in work has more than paid for the marketing plan. Has been a great choice for us.

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    Verified purchase
    Sales & MarketingPunctuality & SpeedStaffRatesFollow-Through

    Reviewed Oct. 7, 2020

    My customer rep. (Susan) Has always been very prompt and caring to our advertising needs all the time. She has always shown interest in providing the best service always by listening to customer needs and she has always follow through with the plan of action.

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    Verified purchase
    Punctuality & SpeedRefunds & PayoutsStaff

    Reviewed Oct. 6, 2020

    My website has been nothing short of amazing. It is literally paying for itself! I love that I have the opportunity to make as many changes as my business needs change. We have been booking jobs though the service request portal with minimal effort. JB has been great to work with, and is always quick to get any of my concerns taken care of quickly.

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    Verified purchase
    Staff

    Reviewed Sept. 24, 2020

    This is a great company to work with! They come and explain in detail how it works, help you get your business set up and going, and stay in contact to make sure you are getting the best service. I would definitely recommend this company.

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    Customer ServiceSales & MarketingMaintenanceBilling

    Reviewed Sept. 24, 2020

    Spent $5800 for development of website. Thinking that was a little too much but came from a coworker that they were good and would do great things with our company website and getting recognized on the internet. So we started with it and found out that my logo that they changed the solar and font I didn't own they did and could not use it. Only they could, then found out I don't own the design of website. That they do and if I canceled they delete the website and that money is out the window. Then they started seo process and worked a week and got leads then they found out a mistake with the form fill and had 23 leads in it and could not get info took a week to fix.

    Since not a single call in. Had a call with sales manager on the Friday after "fixing" it and should be rolling. Then got a bill for over $3000 for leads and seo. When it wasn't working. They will only credit $650 and they paused campaign. Literally only live a week and half. Crooks customer service is terrible and just selling promises that they know will never be able to do. DO NOT GET SCAMED BY THIS COMPANY. BEWARE.

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    Verified purchase
    Rates

    Reviewed Sept. 22, 2020

    Jeremy was accommodating and has the rare ability to be persistent without being annoying. The process thus far has been smooth.. I have not been a customer long enough to rate the effectiveness of their services.

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    Hibu
    Response from Hibu

    Hello, thank you for sharing your feedback about our sales representative, its refreshing to hear our team is working hard and effectively! Thank you for joining Hibu and we can't wait to hear how great the services work for you! Thank you!

    Verified purchase
    Customer ServiceStaff

    Reviewed Sept. 21, 2020

    Outstanding service by JB at HIBU! He is extremely resourceful and always willing to assist in any area of marketing. Very impressed with the services we have received and continue to receive from JB and the entire team at HIBU.

    Thanks for your vote!
    Hibu
    Response from Hibu

    Thank you so much! So glad to hear that you're happy with our service! We look forward to continuing to meet your business’ needs. Please have a great day!

    Verified purchase
    Sales & MarketingStaff

    Reviewed Sept. 21, 2020

    Our rep Tina ** is very informative and does excellent research for our advertising needs. She researches and stays current with all the new trends and is always so helpful. I appreciate her efforts on my behalf and I've seen improvements.

    Thanks for your vote!
    Hibu
    Response from Hibu

    Thank you so much for your feedback regarding Tina! We’ll send this on to them, we’re sure they’ll be glad to know. Have a great day!

    Verified purchase
    Customer ServiceStaff

    Reviewed Sept. 18, 2020

    Our rep Jeremy ** is willing to go above and beyond to ensure excellent results. You really could not ask for more. Questions or concerns answered immediately. It is truly awesome to have someone who understands our local market. We would truly say at least give this man a meeting to discuss your marketing needs.

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    Verified purchase
    Sales & MarketingStaff

    Reviewed Sept. 15, 2020

    Stacy was such a great help in preparing and executing our social platform. The HIBU team worked with our office on our social ad, from verbiage to image we are extremely pleased! As a new business, HIBU has helped us reach and allowed us to care for many people! Would highly recommend!

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    Verified purchase
    Sales & Marketing

    Reviewed Sept. 8, 2020

    We would like to recognize Randy ** for his hard work and determination. Since working with him, the amount of business West Heating & Cooling has received is astronomical and we greatly appreciate him taking extra time and effort out of his day to make sure our advertising is reaching above the top!! Thanks Randy for all you've done for us and will continue to do!

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    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Sept. 4, 2020

    Paige and the Team at Hibu have been there every step of the way during the website building process. Anytime I need changes made they are quick to respond and can usually get it handled quickly. I would definitely recommend using Hibu for your website and marketing needs.

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    Verified purchase
    Customer ServiceStaffTransparencyHonesty & Transparency

    Reviewed Sept. 3, 2020

    We have been with Hibu for over 15 years and Patricia has been my rep for over 10 years. Very personable service. She takes really good care of our account. Keeps us up to date on Ideas for us in our market, and finds the best solutions for us that fits our budget. I highly recommend Hibu. They have always been honest and we plan on continuing our Business relationship with them.

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    Hibu
    Response from Hibu

    Albert, Thank you for your years of support and loyalty to Hibu. We love hearing how awesome our sales representatives are, thank you for taking the time to let us know! We look forward to continuing our business relationship with you, thanks for being a great customer!

    Verified purchase
    Customer ServiceStaffTransparencyFollow-Through

    Reviewed Sept. 2, 2020

    We are very pleased to have Patty work with us on helping us take our business to the next level! We are extremely satisfied with the support, service, availability, professionalism, and overall outstanding work that Patty and Hibu have done for us! She is always available to make changes we need and Follows through and follows up on updates as well. I love how she comes up with ideas to help our website and checks in on us to see if we need anything. We look forward in continuing to expand our business and client base with them!

    Thanks for your vote!
    Hibu
    Response from Hibu

    Hello, thank you for taking time to reach out to us. We love the positive feedback and hearing about how our representative’s passion shines through in their work. Thank you for being a Hibu customer.

    Verified purchase
    Staff

    Reviewed Sept. 2, 2020

    I worked with HIBU at my last job and brought them to my new job. Everyone I work with are great especially my account rep Michelle! They are informative and knowledgeable and always there to answer my questions and advise me.

    Thanks for your vote!
    Hibu
    Response from Hibu

    Amy, thank you for being loyal customer! We love hearing you took us onto your next adventure! Thank you for the kind words and positive feedback!

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Aug. 28, 2020

    Stacy did a great job working on our new website and digital marketing! She worked directly with me and our IT company to get us up and going quickly, and thoroughly explained every detail of the process. Stacy has been very helpful with our social media page as well. Thank you Stacy!

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    Verified purchase
    Customer ServicePriceRefunds & PayoutsStaff

    Reviewed Aug. 28, 2020

    My experience with Hibu, specifically with Dylan ** has exceeded my expectations. Digital marketing is not one of my strong points, nor something I know a lot about. Dylan took the time to educate me and made sure I understood every step of the process. This was more costly than I anticipated going into it, but the old adage "you get what you pay for" has rang true for our firm. The results and the customer service have been great. I hate cliches, but I can genuinely say my only regret is not starting sooner. Thank you. Justin **.

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    Hibu
    Response from Hibu

    Thank you so much for your feedback regarding Dylan! We’re sure he'll be glad to know. Have a great day!

    Verified purchase
    Customer Service

    Reviewed Aug. 28, 2020

    HIBU's marketing approach proved itself in as little as 2 months. Our pipeline has been full and constant since we started using them. I strongly recommend HIBU to any company that is struggling with their marketing approach. It's great working with a firm that has such a strong local presence.

    Thanks for your vote!
    Hibu
    Response from Hibu

    Thank you so much! So glad to hear that you're happy with our service! We look forward to continuing to meet your business’ needs. Please have a great day!

    Verified purchase
    StaffHonesty & Transparency

    Reviewed Aug. 27, 2020

    I am very happy with Randy **. He was very honest and happy to do his job any questions I’ve had he’s been there to help. My business has grown more than I anticipated with Hibu. Thanks Randy for all your help.

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    Verified purchase
    Customer ServiceMaintenance

    Reviewed Aug. 26, 2020

    Because we usually don't check our own website, we were unaware our website wasn't working. Richard called to inform me that our website was not working. I was able to contact our IT department and get our website back up. Thanks so much Richard!

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    Verified purchase
    Staff

    Reviewed Aug. 26, 2020

    Richard ** with HIBU has done a phenomenal job in helping us grow our business. He is always available and truly puts the customer first! On the rare occasion he doesn’t know the answer to a question or concern, he immediately gets with someone who does and the issue is resolved. I would recommend Richard to anyone looking for an experienced person to grow their business.

    Thanks for your vote!
    Hibu
    Response from Hibu

    Thank you so much! So glad to hear that you're happy with our service! We look forward to continuing to meet your business’ needs. Please have a great day!

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Aug. 25, 2020

    He has helped me out with this project and is always there if needed. I would recommend Steve to anyone. He is always very upbeat and ready to help in anyway he can. He has even waited on a customer or two.

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    Verified purchase
    Customer ServiceCoverageStaff

    Reviewed Aug. 25, 2020

    We truly appreciate the service Hibu provides. Our rep, Richard **, stays on top of things, keeps us well informed. We are looking forward to do more business in the future and feel free to call my cell regarding any questions you may have.

    Nathan Beck
    President

    Sherlock Insurance Group

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    Verified purchase
    StaffHonesty & Transparency

    Reviewed Aug. 24, 2020

    After thorough review of services I was getting with Vivant, my representative Stacy ** informed me I was paying way too much for that service and would do much better with Hibu. I put my faith in her honesty and am very pleased with what Hibu is now doing for me. I think I had roughly 330 hits to my Website last month and saved about $500.00 in the process! Stacy is an exceptional, professional individual and I always enjoy her input. I recommend her if your business needs exposure in this competitive world!

    Thanks for your vote!
    Hibu
    Response from Hibu

    Thank you so much for your feedback regarding Stacy! We’ll send this on to them, we’re sure they’ll be glad to know. Have a great day!

    Contract & TermsSales & MarketingPricePunctuality & SpeedHonesty & Transparency

    Reviewed Aug. 20, 2020

    I am not a Hibu customer however I inquired about their services. I was given incorrect information actually a lie. I was looking into doing Paid Google Advertising with them and was told there is NO MANAGEMENT fee for their services as they were compensated by Google. That did not sound right so I pushed and was finally told their dashboard shows 100% of my advertising budget going to Google Ad Words but their documentation says "a portion of the fees paid by you as our management fee." I was later told by a manager is amount is 20% fee of your spent but that is not in writing, so if I was misled about their percentage in the first place saying they don't charge anything how can I believe them about the 20%. Needless to say I did not go with Hibu as like every other company they were giving me incorrect information in the hopes of gaining a new customer.

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    Hibu
    Response from Hibu

    All feedback is important to us and we appreciate the time you took to tell us about your experience. We strive to provide excellent customer service, and regret the experience you’ve had. We’ll schedule someone from our customer service team to contact you to form a solution.

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    Staff

    Reviewed Aug. 19, 2020

    We have been more than pleased with the service we receive from Hibu, and our service rep, Charlie, is so attentive and responsive to us. We get a lot of bang for our buck with Hibu and appreciate the personalized service with them.

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    Hibu
    Response from Hibu

    We’re thrilled you’ve had a positive experience! Thank you so much for sharing! Have a great day!

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    Staff

    Reviewed Aug. 10, 2020

    Hibu Agents Very professional with good service that has helped our online activity across the board. Nice Website that is easy to manage. I would highly recommend them and their tools to manage your online activity. Thanks Again. Cary **. DeBoer Outdoor Power.

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    Customer ServiceStaff

    Reviewed Aug. 10, 2020

    Beyond thrilled that a Hibu representative Pete ** came by one of our locations one day. He came by with his Supervisor to explain the service they offered. At first we weren't sure if this is something we wanted to do. However I can assure you, it was a fantastic decision to sign up with Hibu. Not only did they redesign our website completely, they gave me tools to market our company on the next level.

    Hibu provided me with customized review cards to hand out to customers (which was a great feature). Not to mention to A+ customer service provided by the team. Especially my specific rep Pete **. If you have any hesitation with signing up, personally recommend working with Pete. He made my experience one to remember, always there if needed and answers all my calls and emails. Also can't forget that our information has been edited and corrected around the entire world wide web, making it easier for customers to locate us. Thanks for all your help Pete, we appreciate your efforts, they do not go unnoticed!

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    Customer ServiceTechSales & MarketingStaffFollow-ThroughHonesty & Transparency

    Reviewed Aug. 10, 2020

    I was misled by the sales agent who took my money, never informed me of the correct contract time and then they completely mess up my campaign with incorrect information and wrong landing pages. The sales rep even said my website sucked and then him and fellow employees of Hibu started leaving bad reviews on my business. I was lied to by customer service of hibu as well multiple times. Ine employee told me they would extend my pause for longer than 2 weeks and he never followed through. Hibu is a RIP off and their sales agents play fraudulent tactics promising to use portions of their commissions to help boost a customers campaign. Never designed the campaign correctly and I lost money with no sales in return. This is the worst company I have ever seen! Stay far away from hibu!

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    Hibu
    Response from Hibu

    Thank you, Stephen, for your understanding during our recent conversation regarding your hibu advertising. We apologize for any inconvenience you may have experienced and pleased to be able to resolve the matter in a mutually satisfactory manner.

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    CoverageSales & MarketingPrice

    Reviewed Aug. 6, 2020

    I have been using Hibu for some sort of advertising for years, this past year my salesman Randy convinced me to let Hibu run my website and online campaign. I can tell you I have more business now than I have ever before and the first job covered the cost of the advertising. I am a completely satisfied customer.

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    Hibu
    Response from Hibu

    Thank you so much! So glad to hear that you're happy with our service! We look forward to continuing to meet your business’ needs. Please have a great day!

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    Customer ServiceRefunds & PayoutsTransparency

    Reviewed Aug. 6, 2020

    Steve has gone above and beyond in customer service when transitioning to Hibu for our website and digital marketing. Anytime a change needs made or an update pushed through Steve is on the job immediately. He keeps track of his customers to make sure they are getting the best use of the tools they are paying for, rather than leaving it up to you to figure out. Steve is a great partner to have when it comes to your digital presence!

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    Hibu
    Response from Hibu

    Thanks so much! We love getting to hear from our clients! Have a great day!

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    Customer ServiceCoverageStaff

    Reviewed July 31, 2020

    Patrick is our representative with HIBU. He was able to come into our business and customize a plan that worked with our budget and needs. What I like most is he continues to follow up with us to insure everything is going well and to see if we would like to make any changes. Patrick also makes himself available anytime we call.

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    Staff

    Reviewed July 31, 2020

    We have decided to use Hibu as our web designer and we have had nothing but exceptional service. To our surprise, we have been given top quality service from everyone involved in this process. Steve ** is our account executive and has gone above and beyond our wildest expectations. His service has been exemplary in all aspects. He is very personable and outgoing, friendly and knowledgeable of all our needs. We highly recommend Steve and his associates for any future clients web design needs.

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    Staff

    Reviewed July 30, 2020

    Hibu has a great team that puts together a quality program. The proof is in the pudding! They've serviced our online program for many years now, and we continuously have positive results and measurable feedback. You can be as involved as you want through the process, or you can sit back and let their team handle the grunt work.

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    Hibu
    Response from Hibu

    Thank you so much! So glad to hear that you're happy with our service! We look forward to continuing to meet your business’ needs. Please have a great day!

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    Customer ServiceTechSales & MarketingStaffTransparency

    Reviewed July 30, 2020

    Updated on 2/16/2022: In just 4 months, Randy ** and the Hibu team have our website ranking high, our phone ringing and over 2 million in sales. We are extremely happy with our advertising campaign and the R.O.I. has far exceeded our expectations.

    Original review: My experience with Randy has far surpassed my expectation. I’m very new to google marketing but Randy made the process simple and made my company look very professional! I’ve just started and absolutely every call to date has turned into a sale with contract and deposit! My only regret is not starting sooner!!!

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    Hibu
    Response from Hibu

    Thank you so much for your feedback regarding Randy! We’ll send this on to them, we’re sure they’ll be glad to know. Have a great day!

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    Customer ServicePunctuality & SpeedStaffTransparency

    Reviewed July 27, 2020

    We own a small business and Hibu helped us create an appealing, yet functional website showing our project photos and details about our team, process and products/services offered. Whenever we have updates to make, they are quick to respond. It's much easier than doing every update ourselves or paying a web developer each time!

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    Hibu
    Response from Hibu

    Thank you so much for the awesome review! It really does mean a lot. Don't hesitate to let us know if you need anything from us in the future.

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    Staff

    Reviewed July 20, 2020

    Great to work with. Steve ** was very helpful, courteous and always available to make any changes or additions. The end product turned out great and was better than expected. Highly recommendable. This is a great tool for our business and was helping us from the start.

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    Hibu
    Response from Hibu

    Thank you so much for your feedback regarding Steve! We’ll send this on to them, we’re sure they’ll be glad to know. Have a great day!

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    Staff

    Reviewed July 14, 2020

    Jacob at Hibu has worked along with my wife and I to create a world class "customer friendly" website that generated many repeat customers for many years. I would recommend the excellent team at Hibu to any prospective or current business.

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    Customer ServiceStaff

    Reviewed July 10, 2020

    Joy and everyone at HIBU is very easy to work with and they are very professional in their service. I appreciate their willingness to make sure they are doing what is best for my company. I do like their follow up as they service my account.

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    Hibu
    Response from Hibu

    Thank you so much for the kind message! We appreciate it!

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    Staff

    Reviewed July 9, 2020

    The leads have been through the roof ever since we started using Hibu. We now have a great website and a strong social media presence. We love that we can track where the leads are coming from and what campaigns are performing better than others. The account rep, Jamie **, has been extremely helpful throughout the entire process and seems to truly care about the success of our business. I would recommend Hibu to any type of business large or small.

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    Hibu
    Response from Hibu

    We’re thrilled you’ve had a positive experience! Thank you so much for sharing! Have a great day!

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    Staff

    Reviewed July 2, 2020

    We are lucky to have Shellie ** as our rep. She always brings solid information and ideas for ways to help us improve. She is a consummate professional... We rely on her knowledge and appreciate her concern and commitment to our success.

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    Hibu
    Response from Hibu
    Hello Tommy,

    Thank you for taking the time to share this positive feedback about Shellie. She will be delighted to hear that you find her suggestions and ideas are helping with the success of your business.

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    Customer Service

    Reviewed July 1, 2020

    Jacob was a pleasure to work with. He listened to all my concerns / questions and walked me through everything with patience and clarification. He followed up on a regular basis to make sure our website was performing properly and always responded whenever I had a phone call. I would highly recommend him!!

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    Hibu
    Response from Hibu

    Thank you so much for your feedback regarding Jacob Kopp! We’ll send this on to him, we’re sure he will be glad to know. Have a great day!

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    Customer ServicePriceStaff

    Reviewed June 25, 2020

    Our business has had very positive results with Hibu handling our digital marketing. Affordable and the support staff is very easy to work with. It is also helpful to be able to track the progress and see how effective digital marketing is.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed June 22, 2020

    I had no idea where to start with my web marketing services. Michelle Bedaux ** is very knowledgeable and made the process quick and painless. Her follow up is exceptional, you will see results. Thank you Hibu Team for all your hard work.

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    Customer ServiceFollow-Through

    Reviewed June 18, 2020

    After many bad experiences with previous marketing companies, I was very hesitant to work with another. Hibu understood my skepticism and made it an easy, smooth transition process. They are very willing to adjust our strategies to meet our ever changing business needs. Hibu and our consultant Pete came through as promised.

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    Lary increased rating by 3 stars.
    Customer ServiceSales & MarketingStaff
    After a positive interaction with Hibu, Lary increased their star rating on June 13, 2020.

    Updated review: June 13, 2020

    The company cares about its reputation. As a client, it is essential to keep in contact with your account representative.

    Original Review: June 8, 2020

    It seems Hibu is better at selling their services than servicing their sales! Please listen carefully to the salesperson's canned lines, the only time you might expect to hear from the company is when they are trying to sell you additional advertising. Do not expect the company to design a site that gains views without buying advertising. Spend money on purchasing advertising on your own.

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    Hibu
    Response from Hibu

    6/8/2020

    Lary, I am sorry to hear about your concerns with Hibu. You're concern is being assigned out to one of our Customer Care Specialist and they will be in contact soon. Thank you.

    6/12/2020

    Lary, Thank you for taking time to speak with me today. I am glad we were able to find a mutually satisfying resolution for your concerns. Thank you!

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    Staff

    Reviewed June 5, 2020

    I have just recently upgraded my website and Clarke ** was very informative and knowledgeable, listened to my concerns and walked me thru the process. Thank you for the help. He showed up on time and stayed until my questions were resolved.

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    Hibu
    Response from Hibu

    Thank you for the feedback Leon. We are happy Clarke was helpful and answered all our questions.

    Customer ServiceTechSales & MarketingPriceStaffBilling

    Reviewed June 4, 2020

    I signed up with Hibu Global about 5 months ago and currently I am standing at 0 ROI from this company. This company has not generated a single leads/job to my company but kept charging my credit card every month. I called them several times about the dissatisfaction with their services and requested to cancel the contract. All they say is I have to do 6 months of contract. This is the worst marketing company I have every worked with and they do not care about their clients at all. The only thing they care is their 6 months of contract. I strongly suggest other business owners to stay away from their scam.

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    Hibu
    Response from Hibu
    6/4/2020

    Kishor, I am so sorry for this experience you've had with us. Your concerns have been relayed to our Customer Care team and one of our representatives will be in touch shortly. Thank you!

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    Customer ServiceStaff

    Reviewed June 1, 2020

    Brenda is very easy to work with and is there for her customers. She has always emailed and texted back no matter what time of the day which counts for a lot. The inside fella "Kid Chaos" seems like he really cares on the quality of work that is put out. We are newer clients and have dealt with a lot of weird circumstances, but once things are back to normal I have high hopes in my HIBU squad.

    Josh B

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    Sales & MarketingStaff

    Reviewed June 1, 2020

    Greg ** has been a great help in creating our website and promoting us! We've had a large increase in sales. We meet on a regular basis to review our site. Great service! We also have fun when we meet up.

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    Hibu
    Response from Hibu

    Digital advertising does help promote your business. Glad to see that you've had an increase in sales and that Greg provides great service. Fun helps, too!

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    Customer ServiceStaff

    Reviewed May 29, 2020

    Digital marketing services. Great experience with this Company and I suspect it's all due to their AWESOME rep Leah, who is always available and willing to explain the world of online marketing which is a constantly changing landscape. Thank you Leah for staying on top of things for us.

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    Sales & MarketingStaff

    Reviewed May 28, 2020

    Hibu as been Excellent! Sue ** has been an extremely great Rep for us. We started with a different company and did not get the best results. Sue came in, presented the amazing things Hibu offers, cleaned up our website and advertisement in no time at all! We could not be happier with Hibu and Sue! Not only has Sue been extremely helpful but she also checks in with us regularly to ensure we are happy with the service, to make helpful adjustments, and offer new services that are catered to us! Sue and Hibu have done Wonders for our advertisement! We are extremely happy!

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    Hibu
    Response from Hibu

    Glad to hear that your advertising is doing well. Sue takes pride and makes every effort to be there for her clients. We look forward to working with you for a long time Daniel.

    Hibu Customer Service

    Verified purchase
    Customer ServiceSales & MarketingStaffFollow-Through

    Reviewed May 28, 2020

    John ** has been working as our sales representative from the beginning. His advice and follow through has aided in building our exposure and customer base. John has worked with us on marketing and ensured are needs were met. Our company keeps growing and we thank John for our success.

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    Sales & Marketing

    Reviewed May 27, 2020

    Sue ** did a great job. She seen we made a change on our website and asked if she should put the change on our ads. She was very proactive. I was very impressed with her. She has always kept a close eye on our account and you don't always see that. Thanks Sue.

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    Sales & MarketingStaff

    Reviewed May 22, 2020

    Rachel ** has been handling my advertising for years! I would not have anyone else handling my program. She is extremely thorough, very responsive and makes me feel comfortable in any decisions we need to make. Rachel is an asset for Hibu!!!! Thank you Rachel!!!!

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    Customer ServicePunctuality & SpeedStaff

    Reviewed May 22, 2020

    Rachel is the best hands on rep I’ve ever had ever! Answered every call and showed up when she made an appointment and she also periodically called and or stopped by to see if I needed anything and went the extra step to help me as I am not computer savvy! Instead of 5 stars I give her 10!! Cheryl ** Mirabellas Italian Cucina

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    Sales & MarketingStaffCommunication

    Reviewed May 21, 2020

    Stephen has been a great help throughout the whole process. Kept me in the loop the whole time and came to our office on multiple occasions to help set everything up. He has been available for questions any time I needed him. I would highly recommend Steve and the team at HIBU to any company looking for online advertising.

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    Sales & MarketingStaff

    Reviewed May 21, 2020

    I have been very happy with my experience with your company. I love my new website. Its has definitely helped create more business. I am very happy with my sales rep. Rachel. She is great and on top of everything for me.

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    Customer ServiceStaff

    Reviewed May 21, 2020

    I want to take this time to say how great Allan ** did when helping me set up my new website. Allan is always there for you with any questions or how to set up the website. I would definitely recommend Allan to help you set up your website or any other service with Hibu. If you want the best customer service, which is hard to find these days Allan is the Guy to get it done for you!!!

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    Sales & MarketingStaff

    Reviewed May 21, 2020

    Really great service. Rep is knowledgeable on really good ways to help my business attract new customers who are looking online. Options include website, ads on Google, Facebook, etc. Didn’t have to do everything, but really nice to know what was available. Best results I’ve seen & I definitely think they can help your business too.

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    Customer ServiceSales & MarketingStaff

    Reviewed May 21, 2020

    For the past approximately 5 years I have had the pleasure of having Leah ** as my Hibu representative. She assisted us in marketing and advertising my law firm. With her assistance and guidance, my law practice was able to generate many new clients and generally increased my presence on the Internet. Leah is a very nice and personable. She knowledgeable in what she does and was a pleasure to work with.

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    Sales & MarketingStaff

    Reviewed May 20, 2020

    Sue ** has been my rep before Hibu was Hibu. She has always helped my business when times were great and when times were not so great. Listening, planning and thinking of ways to help me grow my business not her personal agenda is what I receive from her. I would recommend her to help any business person review and plan an advertising strategy.

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    Sales & MarketingStaff

    Reviewed May 20, 2020

    Kelly has been very responsive and helpful in getting our ad campaign up and running and on track. Monthly campaign review with Kelly and team are most helpful in understanding what is working and making necessary tweaks to optimize the campaign.

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    Sales & MarketingStaffSales Tactics

    Reviewed May 20, 2020

    I was recommended to Rachel for helping build my new business and reach customers. She assisted me and gave many ideas on how I could build my customer base. We reviewed all of the options on which products would be the best fit for my business and my budget. She was very thorough and assisted every step of the way. We set up an amazing looking website and now people can easily find us on google thanks to the new ads. I was against online advertising due to pushy salespeople, but since dealing with Rachel and Hibu, it's made it a great experience and I'm very happy with the level of service!

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    Staff

    Reviewed May 20, 2020

    Hibu puts in the extra effort to understand my business. This understanding translates into better service. Their competitor changed my account manager constantly. I have had the same wonderful account manager with Hibu for years. She always tries to understand my needs even though I have a small practice.

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    Customer ServiceStaff

    Reviewed May 19, 2020

    Steve ** has been excellent with us creating our website. He is always available and had made this process painless for me and my staff. I often get phone calls from customers and others commenting on how impressed they are with our website, with this awful pandemic, Steve and the Hibu team worked with us to redesign our website and it is awesome.

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    Customer ServiceStaff

    Reviewed May 19, 2020

    After the Hi-bu and their team worked on my website, I was very pleased with the calls that I received and the activity on my website. Clients were also within a 25-mile radius of my office. This was extremely appreciated and made my job easier to look at.

    Best,

    Joe ** NSD Remodeling

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    Staff

    Reviewed May 19, 2020

    Our account representative is amazing and is always very helpful and has many great ideas. Anytime we need assistance, our rep is there to assist immediately and we are not disappointed with our service and it has assisted in growing our business.

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    Staff

    Reviewed May 19, 2020

    Stephen went above and beyond to help assist me with creating my retail store For my restaurant. He answered all my questions and made me feel that I was priority. When approached with something that he wasn’t familiar with, he reached out to another Hibu developer to further assist me. Very happy Customer. Thank you Stephen!

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    Staff

    Reviewed May 19, 2020

    Kelly ** has been a pleasure to work with. He is very personable, easy to communicate with, and very knowledgeable about the products Hibu offers. He is very responsive to any questions we have about the services. We have zero complaints- I would highly recommend.

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    Customer ServiceSales & MarketingPunctuality & SpeedStaff

    Reviewed May 18, 2020

    He is the reason we do business! Great customer service. 10 out of 10. Always fast and friendly. He tries to help me grow our business and seems to care about our happiness. I wish every one of my sales staff could be just like him.

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    Customer ServiceStaff

    Reviewed May 18, 2020

    Top-notch service! The team I work with goes above and beyond to truly accommodate any changes I want to make, and is very efficient in having a coordinated effort for our marketing strategy and plans. Kelly and team are a great addition to helping us crush our marketing goals.

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    Customer ServicePunctuality & SpeedStaffHonesty & Transparency

    Reviewed May 18, 2020

    My experience with Hibu has been nothing but fantastic! We love the dashboard and the fact that everything is in one place. The website portion really stepped up our game, especially the form that customers may fill out. The above wouldn't have been possible if we hadn't met Pete. He has been a major help in upping our presence business online. Our questions are answered quickly, honestly, and helpfully. Any issues we may run into have been resolved promptly. We consider ourselves very lucky to have someone who is an amazing help via email, phone, or in person; whatever we may need at that point in time. Our growth has been amazing since joining Hibu and having Pete as our guide!

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    Customer ServicePriceRatesTransparency

    Reviewed May 18, 2020

    We absolutely love our new website!!! Pete took his time explaining everything in detail to us! Pricing and service was great! Whenever we need to change or update anything on our site he is right there for us! I would highly recommend Pete and Hibu for any of your marketing needs!!!!

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    Customer Service

    Reviewed May 18, 2020

    Working with Pete ** for our business page has been easy and stress free. When there is a change that needs to be made he is on top of it. Great on a personable level because we can contact him directly over the phone as well.

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    Staff

    Reviewed May 18, 2020

    Kelly ** is our account manager with Hibu... he helped us with transitioning our website into a professional and business generating tool. Many of our leads come as a direct result of his efforts to help our business online. He is immediately responsive to all our questions and has been extremely helpful from the onset. The service he has provided and continues to do, has helped our business tremendously. Highly recommend Kelly ** with Hibu when you are looking to grow your business!

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    TechSales & MarketingStaff

    Reviewed May 18, 2020

    Hibu pay time click ads for 2 companies. Kelly was great to work with, very helpful and accommodating. Did everything I asked, was a pleasure to work with. I would recommend him to other vendors. He customized a program that would work will for my companies. I’m very pleased with my results.

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    Customer ServiceSales & MarketingPunctuality & SpeedStaff

    Reviewed May 18, 2020

    Kelly worked with us to figure out exactly what we needed in terms of a website, online advertising and marketing. Quick turnaround and very happy with the overall result. Provides detailed metrics on our web traffic, etc. Always very responsive with questions and changes. Great to work with.

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    Sales & MarketingStaff

    Reviewed May 18, 2020

    Hibu is doing very good job for me helping me to promote my business and taking care of my advertising needs, and building my company website. Susan ** thank you for all the good work you do for me. You are an awesome.

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    Verified purchase

    Reviewed May 18, 2020

    Kelly is our point of contact and he is really awesome. He checks in with us, unlike other companies, to make sure we are all set, and when we ask for changes here and there he is on top of the ball. Great customer experience overall.

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    Sales & Marketing

    Reviewed May 18, 2020

    Working with Hibu has been nothing short of a great experience! From their sales team to their technical team, whenever we have a questions or want to change something on our website, they answer each request in a timely fashion. Our team highly recommends hibu for any and all online business needs!

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    Customer ServicePunctuality & Speed

    Reviewed May 18, 2020

    Online Marketing. Hibu and Especially Susan have completely taken over and consolidated all of my marketing efforts. They have managed to keep my phones ringing, email appointment requests coming and incredible amounts of website visitors. Business is great and I wouldn't think of doing anything else with my marketing dollars. Thanks Susan and Hibu. Highly recommend!

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    Customer Service

    Reviewed May 14, 2020

    Stacy worked on us for over a year to get the online services started. Since starting our overall website and social media sites are being seen and acted on my a much larger number of potential customers. I would highly recommend Stacy and Hibu for your online marketing needs!

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    Customer ServiceStaff

    Reviewed May 12, 2020

    Anita has done a tremendous job with our account here at Tri-State Auto Center. The market is competitive, but our numbers have continued to soar due to her amazing work. I would definitely recommend her to anyone who needs marketing exposure!!! Kudos to you Anita!

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    Verified purchase
    StaffTransparency

    Reviewed May 12, 2020

    “Ever since Jamie took over my Hibu account she was a lifesaver. She always knows when I need to update items, gives me advice and she answers me back faster than I could imagine. It has been a great help to my business shining Jamie and Hibu.“

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    Customer ServiceStaff

    Reviewed May 8, 2020

    Hibu created a very professional and informative website that has helped my business grow. My account representative Jamie ** was very knowledgeable and helpful and followed up on every detail throughout the entire process. I would recommend Hibu to anyone that needs a new website to help their business grow.

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    Customer ServiceStaff

    Reviewed May 7, 2020

    I worked with Jamie to create a customized plan that would work for my needs and budget. She was so patient and stayed on top of everything for me making it all run smoothly. The graphics department did a great job capturing my ideas. I would recommend this company to anyone looking for a great deal who’d like to get an edge on their marketing.

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    Verified purchase

    Reviewed May 5, 2020

    Allan I just want to let you know I can’t thank you enough for your support today. Please let me know if there’s anything I can do to support your position.. Let’s continue to work forward. Always appreciative of those that step up to the plate, your company is lucky to have you.

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    Customer ServiceSales & Marketing

    Reviewed May 4, 2020

    Plumbing and heating. I've been using Hibu for a short amount of time but so far so good. Jamie ** is my contact person. She has been great. She follows up with me and is very consistent. Im going to activate my advertisement in two weeks because the pandemic. I think it will go fine with Jamie on my side. I feel it will go well.

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    Customer ServicePriceStaff

    Reviewed May 4, 2020

    Wish I could give negative stars. When it came down to cancelling our subscription, Hibu continued to charge us! The rep kept claiming it was cancelled, but they kept charging our card. Literally had to block them from our card and dispute charges. And they had the nerve to fight the charges!! I’m almost certain they would still be charging us if I wouldn’t have blocked them from our card. After multiple email and verbal communications with their rep saying the account was cancelled and assuring me we would get a credit. And mind you, we were faithful paying customers for like 4 years. Greedy company, consumer beware!!!!

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    Hibu
    Response from Hibu

    5/8/2020-Thank you for your understanding during our recent conversation regarding your hibu advertising. We apologize for any inconvenience you may have experienced and pleased to be able to resolve the matter in a mutually satisfactory manner.

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    Punctuality & SpeedStaff

    Reviewed April 30, 2020

    Jamie was very patient and accommodating during the process which was trying at times as Register.com was not being helpful at all in the ownership change over process. Stasi did a great job on setting up the new site, made any changes very promptly that I wanted.

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    Punctuality & SpeedStaff

    Reviewed April 29, 2020

    Jamie ** has assisted us as a family owned and operated business with professionalism and excellence! She has been prompt in answering all our questions and meeting our needs! As a result, our experience with Hibu has been an amazing one!

    Vernon and Faith
    Paving and Sealcoat Solutions

    Bellingham, MA

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    Customer ServiceStaff

    Reviewed April 18, 2020

    Stacy has been great to work with! From the start it was obvious she cared about getting to know us and our business in order to best be able to serve our marketing needs. Stacy has done a great job of staying in contact and following up over the past several months we have used Hibu's services.

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    Customer ServicePunctuality & SpeedStaffBilling

    Reviewed April 17, 2020

    Website Upgrade & Online Bill Pay. I am extremely pleased with Hibu. The online support is great and not to mention Stacy ** who has been amazing to work with! I love the fact that she is easy to reach, replies quickly to my calls and/or emails and always takes the time to fully answer my questions and makes me feel like I am her priority. Stacy provides the best customer service ever. Stacy goes above and beyond for her clients! Thank you for the awesome service, for being extremely helpful and for providing service with a smile!

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    Customer ServicePunctuality & SpeedStaff

    Reviewed April 17, 2020

    I have had nothing but excellent service. Very knowledgeable with all the questions I have had and with a very quick response. I would recommend this company for all you business needs. Tim has been outstanding understanding our needs to help our company succeed.

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    Customer ServicePrice

    Reviewed March 28, 2020

    Worth the time to sit with Jamie, she certainly immerses herself in her work. She understood my marketing ideas and style right off the bat. Any questions or concerns, she was on it right away. I have already recommended her to several of my entrepreneur friends!

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    Staff

    Reviewed March 27, 2020

    My experience with Jamie has been wonderful. She is extremely responsive and creative, always coming up with new ideas to make this program work for our small business. She is very professional and took the time to understand our needs and worked within our budget!

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    Hibu
    Response from Hibu

    Rachel, thank you for taking the time to submit such a great review. Jamie takes pride in her work and being there to support her customers is what she does best. We are happy you have loved your experience with us and are loving our products! Thank you!

    Customer ServiceSales & MarketingPricePunctuality & SpeedStaff

    Reviewed March 27, 2020

    I purchased display advertising and reviews management from Hibu, and within a month, I realized that what I was promised was not at all what was delivered (I have confirmation of this in emails). They used stock photos that were not even relevant to my business - without my permission - and repeatedly fumbled everything. Things I was supposed to have approval over were never presented for my approval (I also have them admitting this in emails).

    Many employees were rude, most were clueless. I finally got it all cancelled, and luckily I got that confirmation in writing in an email also. Now, 10 months later, they charged my card again! When I called to get it straightened out, the man on the phone started yelling at me (then saying "I'm not raising my voice at you" while getting progressively louder). And guess what? Once I forwarded my emails from last year to every person I could find in the company, it was, in fact, supposed to have been cancelled. I got zero customers from this, spent a lot of money for the time it was in place, and am still getting crap from them all this time later? No thanks.

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    Hibu
    Response from Hibu

    Nancy, thank you for bringing your concern to our attention. One of our Senior Customer Care specialist will be in contact with you. Thank you.

    3/31/2020

    Nancy, Thank you for taking time to speak with me and explaining your concerns. The refund is on it's way and I am sincerely sorry for the concerns you've encounter with Hibu. Thank you for working with me.

    Customer ServiceContract & TermsPrice

    Reviewed March 26, 2020

    It has been 3 days since my email service has been working correctly. They open tickets, then they have no record, things are working on their end but not on MINE! They have costed me THOUSANDS of dollars by not being able to keep in contact with our customers. DO NOT SIGN UP FOR THIS TYPE TREATMENT!

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    Hibu
    Response from Hibu

    Thank you for your understanding during our recent investigation regarding your hibu advertising. We are pleased to be able to resolve the matter in a mutually satisfactory manner.

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    Sales & MarketingStaffHonesty & Transparency

    Reviewed March 25, 2020

    In my time working with Steve I have been blown away by him. He is incredibly honest, he’ll tell you what/how it is gods/bad/indifferent, and that has made him someone I trust and confide in to help me make the best decision possible. His knowledge and understanding of how the advertising world works has been a breath of fresh air for me. Whatever you need he’ll be there to help you. I cannot recommend working with Steve enough!

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    Hibu
    Response from Hibu

    This is a great testament to Steve! We really appreciate you letting us know Josh! Steve is knowledgeable and takes pride in helping his clients and their business be successful.

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    Customer ServiceOnline & AppStaffTransparency

    Reviewed March 19, 2020

    I have had a great experience with Hibu from the very beginning. My website looks far better than any of my local competitors, which helps to give potential customers a good first impression. Dave, my representative, has been very hands on throughout the time I've had the website and calls frequently to give me updates about the progress the website is helping me to make with my business.

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    Customer ServiceStaffTransparency

    Reviewed March 18, 2020

    Hibu has done an excellent job of updating and maintaining our website. Steven ** has been there to help during and after the website went live. Steven continues to be just a phone call away, even on weekends, if any problems pop up and he stays in contact until they are resolved to our satisfaction. He also contacts on us on a regular basis through the year to make sure that everything we have put in place is working for us.

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    StaffTransparency

    Reviewed March 17, 2020

    Hibu and Susan ** helped me to create my website, they did a fantastic job! It looks very modern, professional and easy to browse. They always in touch for any updates. I would definitely recommend Hibu to anyone who is looking to put their business online!

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    Sales & MarketingStaff

    Reviewed March 17, 2020

    Steven ** with Hibu has gone above and beyond to help us develop an online presence that is helping us make sales every day. I would highly recommend them to anyone who is looking to expand their current business model to include more business.

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    Customer ServiceStaff

    Reviewed March 17, 2020

    Brian ** has been awesome and so helpful!! He has even checked up on us during the corona virus scare. I appreciate the follow up as well, he even set us up for our facebook and google business. Thank you!!!

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    Hibu
    Response from Hibu

    Jennifer, thank you for taking the time to submit such a great review. Brian takes pride in his work and being there to support his customers is what he does best. Thank you again

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    Staff

    Reviewed March 13, 2020

    Customer for over 20 years - that says it all. We have been Hibu customers since the Yellowbook days. As services moved more into the digital space our account managers always helped us stay ahead of the curve. Our current rep Susan is one of the best we've had, is super friendly and knowledgeable, and most importantly is very proactive with our services and always staying in touch to see how we're doing or offer advice throughout the season for us.

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    Customer ServicePrice

    Reviewed March 13, 2020

    Having worked with a number of marketing companies over the years, with little success, Hibu, and Dave ** were a refreshing change. The customer service, feedback, and ultimately, the website, have made a tremendous difference, not only in my business, but brand awareness. I am often complimented on how great the website looks and how easy it is to navigate. Any problems are resolved/solved immediately, although, we haven't really experienced many issues. It has been a very easy, seamless, and affordable process from start to finish. It such a good experience, we hired Hibu again a second time, for another business concept. I highly recommend Hibu, and Dave ** for all your digital marketing needs.

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    Hibu
    Response from Hibu

    James, We are glad you are happy with the website we have designed specifically for your business and to hear you are receiving fantastic results. Thank you for taking the time to share this feedback.

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    StaffHonesty & Transparency

    Reviewed March 12, 2020

    I have been a client of Yellow Book since they got to Chicago many years ago. I have been working with Susan ** for all that time. Susan has always been honest and very, very patient with me and all my questions. My business has been better off working with her. Thank you Susan and now Hibu.

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    Staff

    Reviewed March 12, 2020

    Bobbi with Hibu has been a tremendous help for my business. She has been more than willing to come and visit us to make sure things are running smoothly here at our store. We have had more customers visit our website since we joined Hibu. On top of the Hibu help Bobbi has given us other great ideas to help our business.

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    Hibu
    Response from Hibu
    Kyle,

    We are pleased to hear Bobbi has continued to remain in contact with you and that your program(s)continue to run smoothly at your store. Thank you for taking the time to share this feedback. We look forward to a continued relationship.

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    Customer ServiceSales & MarketingPriceStaffRatesTransparency

    Reviewed March 11, 2020

    As a New Business owner I have tried several different advertising companies that promised results but once I signed up all I received were monthly Bills… That is until I met Susan from Hibu… She/and the entire Hibu team have been amazing to work with. They have affordable rates and the whole team is always willing to help. I receive constant updates and follow up to make sure that our efforts were impactful and on message. Susan always has new ideas each time I meet with her (In Person!). The Personal touch and Attention to my Business is like nothing I have experienced. Hibu is topnotch and The Real Deal! I Highly Recommend Hibu!

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    Staff

    Reviewed March 11, 2020

    Enjoyed sitting with Stacy **. She was very knowledgeable and helpful and did a wonderful job explaining what Hibu does and what it can do for our company. Very excited to see what the Hibu services will bring forward to our company.

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    Hibu
    Response from Hibu

    Where delighted to hear Stacy has done a wonderful job and that she was able to explain our services in a manor you were comfortable making a decision as to which products and services would perform best for your business.

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    Customer ServicePriceStaffRates

    Reviewed March 6, 2020

    Hibu is great to work with. They have affordable rates and customer service is always willing to help. Susan has new ideas each time I meet with her and has helped bring more customer traffic to our website. I would recommend Hibu to local business owners.

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    Customer ServiceStaff

    Reviewed March 5, 2020

    Steve has worked really hard to boost my online presence. He has gone above and beyond when it comes to service. There have been times that he even gets on conference calls with my franchise to help fully understand what they are doing so that his team can provide me with exactly what the the franchise doesn't. This effort assures me that I am spending my money where it is needed.

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    Hibu
    Response from Hibu
    Hello Ross,

    Thank you so much for the wonderful feedback. We are glad to hear Steve has provided you with excellent service and that we have been able to gain your trust. We look forward to a continued relationship.

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    Customer ServiceStaff

    Reviewed March 3, 2020

    Cindi has gone above and beyond helping our business become more accessible to the public via our website restructuring and helping us complete a social marketing strategy. I cannot begin to express into words how incredible my interactions with Cindi and Hibu have been during this much needed upgrade. Our business has been dramatically affected by the strategy that she recommended and helped to implement. Top notch customer service from day one! Thank you so much Cindi!

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    Customer ServiceRates

    Reviewed March 2, 2020

    Always a phone call away. Makes any changes when needed. I feel he has my companys best interest at hand. We made a lot of changes today to our website and he never rushed during the changes. He's a good man for the job.

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    Hibu
    Response from Hibu

    Many thanks for the feedback, Rick! We are pleased to hear you are satisfied with your digital advertising and that Steve has been able to provide you with world class service. We look forward to a continued relationship.

    Customer ServiceTechSales & MarketingOnline & AppRefunds & PayoutsTransparencyHonesty & Transparency

    Reviewed March 2, 2020

    Do not be fooled by this company. I have a 3 month contract which they have attempted to state multiple times it is a 6 month contract. Horrible website design. horrible Facebook adds. When you try and reach them you will be on hold for a minimum of 5 minutes and they will shoot you around to different departments because no one knows what they are doing. My website is horrible. I had to now hire a much much much better marketing team. I highly suggest reading the reviews very carefully. I have tried to just pay out the rest of my contract so I don't waste money on horrible advertising. I was looking for lead generation.

    I have received 1 lead in the last month and a half. The new company I am using brings me a minimum of 50 inbound leads a day. If you want to see the quality of their work please visit viecast.com. I honestly do not know what else can be said. I thought every company has some bad reviews but this company is horrible. Management still hasn't gotten back to me in over a week. They do not update ads or do anything they stated they were gonna do. Feel free to reach me if you would like me to go over in more detail how this company conducts business.

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    Hibu
    Response from Hibu
    3/11/20
    Hi John,

    Thank you for your understanding during our recent conversation regarding your Hibu advertising. As discussed, our Sales Team will be reaching out to you today. We apologize for any inconvenience you may have experienced and pleased to be able to resolve the matter in a mutually satisfactory manner.

    Hi John, Thank you for bringing this to our attention. We sincerely apologize for any
    inconvenience you had with your Display and Smart Site. We’ll schedule someone from our

    customer service team to contact you to form a solution.

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    Sales & MarketingStaff

    Reviewed Feb. 28, 2020

    I have worked with Susan ** for a long time and will continue to work with her. She helps me understand what to do to help improve my business and does her job very professional. She is more like family than my advertising representative.

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    Sales & MarketingStaff

    Reviewed Feb. 26, 2020

    Sue has been my sales agent for many years. She always comes prepared for our meetings and has with her new suggestions for improvement. I'm always happy in hindsight with the changes. Sue really knows her business and her customers.

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    Online & AppEase of Use

    Reviewed Feb. 24, 2020

    I have been using Hibu for my business for nearly 2 years and I love it. The website is very easy to use and if you don't feel comfortable with that the support team is great about doing it for you. I for sure recommend this product to any small business.

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    Hibu Company Information

    Company Name:
    Hibu
    Address:
    221 3rd Ave SE, Suite 300
    City:
    Cedar Rapids
    State/Province:
    IA
    Postal Code:
    52401
    Country:
    United States
    Website:
    hibu.com