Hibu Reviews

We had the pleasure of working with Matt **, our advertising manager from Hibu, and the experience has been outstanding from start to finish. Initially, we were quite skeptical about making any changes, but Matt’s persistence and confidence made it easy to agree to an initial meeting, and we’re very glad we did. What stood out immediately was his genuine belief in the possibilities and results he could help us achieve. After his presentation, there was absolutely no pressure, just clear information, thoughtful guidance, and confidence in the process. That approach made all the difference and ultimately led us to switch our website campaign over to him.

Tracey and Heather’s dance synergy is truly unlike any other studio in Springfield. We’re more than just a dance studio—we’re a family that supports, encourages, and shows up for one another every step of the way. Our dancers aren’t just teammates; they are genuine friends who spend time together both inside and outside the studio. That connection creates a level of trust and chemistry that you can see the moment they step on stage. They push each other, celebrate each other, and hold each other accountable, and that bond is what allows them to perform as one. The trust, friendship, and love they share are what make our studio so special.

We have been working with Hibu for six months now, and we are extremely satisfied with the service from our rep and the company with everything that they have done for us. We have received a ton of business business leads from our new website, which looks fantastic and we receive a ton of emails from our website. We love everything that they’ve done and we love that our representative Katie ** has been so attentive to our needs and delivers on everything we ask from her. It’s been a great experience and would highly recommend them.

I am not very good with technology But Tim ** & those that I have had contact with at Hibu have treated me well. All have been helpful & willing to explain to me things I don't understand, I have been with Hibu for a long time now.

Working with Susanna at HiBu has been a wonderful experience. She has been professional, responsive, and truly invested in helping our business grow. Since partnering with her, we've seen a noticeable improvement in our online rankings and visibility. Susanna is always quick to answer questions, offers helpful recommendations, and follows through on everything she promises. Her dedication and expertise have made a real difference for our business. We appreciate all of her hard work and highly recommend Susanna and HiBu to any business looking to improve their online presence.

I own a small business in Raleigh, NC, and I have been very pleased with Hibu. My account manager, Julia, is wonderful to work with. Hibu offers a Performance Dashboard that enables me to view my ranking. Additionally, I can respond to reviews and missed calls through this platform. I have seen substantial increases in my bookings, review responses, and website traffic.

I’ve had a great experience working with Hibu for LakeShore Cuts’ digital marketing needs. Bisoni has been especially helpful throughout the process — always professional, responsive, and committed to helping our business grow its online presence. He has taken the time to understand our goals, provide helpful marketing guidance, and support us with strategies to reach more customers and better showcase our brand in the community. His attention to detail, communication, and dedication have made a real difference. I highly recommend Hibu and Bisoni to any business looking for a reliable partner to help with online marketing and business growth. Thank you for all the support with LakeShore Cuts!

Hibu has done wonders for my business. My rep has gotten me to page one for everything I told them I wanted to be found for.

If I could give them no stars, I would. This company is run by BOTS. They know nothing about roofing and do not respond to correction. To date, we have been charged over $7000.00 for no website or advertising. Our rep quit about a month in. He was the only reason we hired Hibu. 2 months later, we got a new rep who knew nothing about our business. Beware of the secret 2nd part of the contract that is only on their website, which signs you up for social media advertising, adding another $2000.00 + per month to our bill, and no ads have ever been produced or run. We've hired a lawyer to no avail. If you want the most generic ads with no accuracy or specificity to your business and want to pay for advertising you didn't approve, hire these guys. If you like BOTS and don't want human interaction, hire Hibu. They got you covered.

We entered this partnership in good faith and spent months working directly with Hibu in an effort to resolve our concerns before sharing our experience publicly. Unfortunately, after extensive communication, analytics review, and independent audits, we were left with the impression that accountability disappeared when the concerns became well documented. For more details, read on... Bear Impact Roofing invested over $6,200 in Hibu’s Local Ranking SEO program and Hibu One. Before sharing our experience publicly, we made every reasonable effort to address our concerns privately over several months.

Our account manager done a great job helping us improve our online presence. Their team takes the time to explain the reasoning behind recommendations, answer questions thoroughly, and provide real strategy instead of generic marketing advice. Working closely with our account manager HIBU has helped us strengthen our website content, local SEO, and visibility in AI-driven search, while also helping us better understand how customers find and evaluate businesses online. We appreciate working with people who are knowledgeable, responsive, and genuinely invested in helping their clients succeed.

This is the most horrible experience I have ever gone through. Hibu has been terrible from the beginning. Apparently, they bought out Revlocal, whom we had been with for close to 10 years. From day one, the customer service was not good. Long story short, I had to look for another company to do our marketing because our leads were dismal despite spending $3500 per month. The very last month, they STOLE our money and would only refund/credit $52...what a slap in the face! I paid them to make our phones ring, but my phones went DEAD towards the end. They did not deliver what they are in the business for...to do great marketing.

Danielle is always reachable no matter the day or time. She doesn't clock out or have a no contact time. I can reach out to Danielle any day of the week any time and she immediately responds. She takes my direction and suggestions and runs with them immediately. She works with her team and gets what I need done expeditiously. There's no waiting with Danielle!!! I give Danielle, her team and HIBU 10 OUT OF 5 STARS!!! Thank you Danielle for all that you do for us.

We needed a new website after 15+ years, and Matt and his team at Hibu did a fantastic job with the new website in addition to helping us with digital marketing. Our existing customers have let us know how much they like the new website, and new customers are finding it easier to find us with new traffic. He was very accommodating to different requests and our needs during the whole process, and couldn't have made the switch to Hibu any easier. Anytime I need Matt, he makes himself available very quickly and is extremely attentive and accommodating, putting us at ease during our busiest time of year in the winter. Highly recommend.

Need to cancel suscription (it's run its course, not bad, just not needed any more) but it's impossible to get ahold of anybody at their client success line. After 40 minutes on hold an automated message makes a statement about contacting your rep (I don't even know who my rep is) and then they disconnect you.

If I can give them 0 stars, I would! If you care about your business, please do not work with HIBU! I lost a ton of business because of them. Their webmail server, which they can't support, was losing all of our corporate emails. This happened in December of 2025. They introduced a new spam feature, which we didn't even know existed. I attempted to reach out to them so many times, begging and pleading to fix it. I couldn't continue to be a mailman for our company, constantly releasing things from spam, across 23 emails. They kept saying "they can't help me because it's a third party and they can't connect me to them, either" :( I literally cried!

We hired Samantha and Hibu about 3 months ago officially now and it turned out to be the best investment ever made as a young business. Beautiful website, top quality leads. 10/10 would recommend! Sam has been nothing less than a master of her craft, she knows her stuff and has been there with us every step of the way. Will be a customer for life.

Kenzie from Hibu found my business and showed me how she could help. She has worked hand in hand with us every step of the way. We’ve seen amazing results in just a few short months! They helped with our website, listings, search and social advertising.

Kenzie stopped by our office and introduced herself. She WASN'T a pushy salesperson, so I hung on to her business card just in case. Well, just in case happened and out Google listing was taken down. I called Kenzie and with a lot of hard work, she, with her team, were able to get us back up and running. The website they created is phenomenal and it's so easy to make changes. We are already seeing a difference in business being driven to our website. Thank you Kenzie!

I've had a great experience working with Hibu and my account manager, Tanya. From the very beginning, Tanya has been incredibly responsive, helpful, and easy to communicate with. She take the time to truly understand my business and what I am hoping to achieve, which makes the entire process feel personalized and smooth.

Hibu is an amazing! Liz and the team are wonderful and very quick with taking your business to the next level by getting your name and information out there in the social media world. Highly recommend!

Since the person managing our account left the company, the service has essentially disappeared. Despite multiple calls and follow-ups, we are repeatedly told “we’ll get back to you,” but no one ever does. More importantly, they have failed to deliver the services outlined in our contract. There has been little to no visible work on our website or social media, and no measurable results to justify the investment.

Working with Susanna has made a real difference in our marketing. Over the past year, we’ve generated over 1,800 leads, and she’s been highly responsive anytime I’ve needed support or strategic guidance. She doesn’t just manage campaigns—she helps me think through what’s actually going to grow the business. It’s been great having a partner I can rely on.

We have a business that helps in an emergency. Joy has been great at listening to my needs and not trying to sell me stuff I don't need. It has been very beneficial for my advertising budget. Thanks so much.

Working with Hibu has been an exceptional experience from start to finish. Our rep, Lowen, as well as the whole team, has been incredibly informative, taking the time to explain strategies, answer questions, and ensure I fully understood every step of the process. What really stood out was their attentiveness. They truly listened to my needs and goals, and tailored their approach accordingly. Communication is always clear, timely, and proactive, which made the entire collaboration feel smooth and stress-free.

We hired Lucas and the HIBU team to rebuild our company website from the ground up and to give our social media presence the boost it so badly needed. We are beyond pleased with the results thus far. Our sales and leads have almost doubled in the short amount of time since hiring Hibu. They are professional, efficient, and absolute experts in their field, but the best part is- they work for YOU. We cannot say enough good things about them. We HIGHLY recommend Lucas and the entire Hibu team to everyone!

We told our sales rep we were not ready for site to go live. We still have things to setup. We have a copy of email from rep to Hibu confirming this. We started getting charged immediately and have gotten no leads in the first three months and are being told it is because our site is not complete and we need to create other social media accounts for it to work. I asked to pause it and was told get your FB and GMB.

Hibu has been great for me in the over a year that I’ve been using it for very easy. Very simple to use and navigate. My rep is very, very easy to deal with, always understanding and very great with communication. I cannot explain to you how great she is with communicating with me and always asking me and telling me about the new strategies and how everything is working out for me

Shannon is so amazing! I love the personal touch she gives our account and my staff. No matter what I ask, she goes above and beyond every time. We have been very happy with the results of our advertising, our new website, the cost of the services. Thank you Shannon and Hibu!!

HIBU gives great customer support. Johnathan has done an excellent job. He answered all my questions. He updated my account. He patiently explained to this non-tech guy how to meet my business' needs. He has a great can-do attitude. Give this guy a promotion.

Hibu has helped us increase sales with a widen Google search that drives customers straight to our newly designed website. Big thanks to Sammie our account rep that has made this process beyond easy!

WARNING! Do not use this company, they use deceptive practices and lie to you in order to make sales. On top of that, they sell low-quality websites that are cheap and put together using AI. Do not use them!!

Shannon my sales rep is more than a 5 star review. He has been a complete game changer for my business. He is always in touch with us and into my store multiple times to check in and and we look at my dashboard. I would not have switched from my old website to Hibu if it wasn't for Shannon. Thank you and we are so excited to see what the next year has in store for us.

I'm very frustrated because I tried to cancel a year ago because I was not getting any new business from the Website that they created for my Etsy business, but they play tricks with you and never actually cancel your subscription. I thought it was cancelled until my ex-partner said he was still getting billed all these months but thought he was paying for something else. The Website primarily attracts solicitors trying to sell me their services. It has been a total waste of money and time. $603 per month is a total ripoff !!! I cant attribute even 1 sale from my website with HIBU after almost 2 years. Hibu won't compromise and refund back some of the months to me.

This company has been one of the worst I’ve ever dealt with. Our support manager was completely unreachable, disappearing for months. When I contacted corporate, they said they’d address it with the support manager but insisted they needed an updated contract. All I asked for was our website domain back, but they claimed they owned it now. Only then—after nearly six months of failed attempts at contact—did our support manager finally reach out to ask how things were going. On top of that, they pressure you into renewing so you don’t lose your site. Terrible company, terrible support; I’m looking for a better system and trying to reclaim our domain. Absolute trainwreck. I feel scammed.

We recently signed up with Hibu and it has been an easy process. Our website is getting more and more views weekly, thanks to our representative Nathan. He goes above and beyond to help us understand what's happening each week. The website is easy to make changes to. The paid ads are also a great way to get more exposure. All the tools available with Hibu are incredible.

The worse company to get involved with, very crooked!! I was forced to sign a contract when they bought out the company I was advertising with! And from the first day on nothing but problems and 6 months later lost all 319 5 star reviews and 150 pictures and videos !! Could not get them because they didn't know what happened? So I terminated them, now they threatened me monthly for balance!! I will see them in court!! Run as fast as you can from these folks!!

Hibu breached the terms of my contract and agreement. I signed up for Hibu in 2018. The past few years I have tried to cancel individual services and have finally been told that they bundles all services into 1 in 2021. They have not provided me with any documentation regarding a notice of bundling and being unable to cancel individual services. Included in those services are website assist, a discontinued service and Appts/Call-Request/Scheduling, also a discontinued service. Hibu responded that even tho the services were discontinued they were still available for me? Which clearly undermines contract Term 2C under Hibu Websites which states:

HORRIBLE! These people will lie out their teeth to sell you anything. We got hustled. We were told the contract would not renew saying they could make things right if we just gave more money. These people are like used car salesmen. I would be so cautious of this company if you actually work hard for you money and are hoping for good marketing.

The entire Hibu group has been great to work with in developing our online marketing strategy. The work and effort that was put into developing our website and prospect tracking is very professional. Our rep, Val **, has been exceptional in her effort and persistence in getting our website developed. Val is a real professional!