Hibu

I had decided the day I was having the account set up to cancel with Hibu. John came on the phone and pushed me into waiting and give it a month. I even asked could I cancel it at any time. He said yes. That was 2/28. I called today to cancel, 3/16, I was told the work had been done and I was locked in for a year, paying 49.00 per month. I talked to John, I told him I was not getting any business, I was down to my last $50 in the bank and I wanted to cancel.

I had an unusual situation where I could not approve my ad until I had more information on my side. I worked with Lisa ** and she helped me to prepare the ad completely and a final due date. I was able to call her one day before,she had everything prepared and we were ready to submit in a few minutes. In this day and age, it is great working with a live person when having something unusual. I enjoy the personal touch of a person, direct phone line, understanding the language and working with someone who knows what she is doing.

I spoke with Jamie today regarding the renewal of our firm's yearly contract and phone book ads. She was very helpful and knowledgeable. She offered many choices and made suggestions regarding options for our business without me feeling pressured. I appreciated the assistance with my concerns and we were able to get everything taken care of quickly and with ease.

Record every conversation and get names of people you are talking to!!! Very hard to get in touch with customer service agent in charge of my account. They withdrew an amount much larger than agreed upon from my account and then I had to wait to get to talk to anyone. The ad in the phone book is not even correct. Beware of this company! They are not the only game in town!

Lisa ** is wonderful, explains everything very well. Love the service and friendliness!! I would recommend Hibu to anyone who is interested in advertising on the web. Affordable prices and no one tries to make you feel that you have to purchase this advertisement. Definitely worth looking into!

They add products that you would not have purchased if you knew there was an additional charge. They don't call you back. They will not cancel and continue to tell me I'm receiving more calls than I'm actually receiving. Very dissatisfied, could not get a copy of my contract and then when finally received, (sales rep. laptop would not print) it is not what you discussed with rep. and they won't let you cancel as it is past their allowed cancellation time.

We have had a good experience with Hibu in setting up & creating our web page. All the Hibu representatives have been very knowledgeable & helpful to work with. I would highly recommend Hibu to anyone looking to create a new webpage or update their current one.

I was very happy with the service provided by Adam. He was very helpful giving advice on which direction to go to get my business name out there and grow my business. Really appreciate his expertise and hope to continue to do business with him.

Peggy was very professional and courteous! Enjoyed speaking with her today. She had some wonderful suggestions. Our ads look great! So glad that I had the chance to work with her on our ads. I look forward to working with her in the future.

Nick was very professional and helpful with renewing our service. He answered all my questions and made it easy to renew. His follow up was fantastic and I really appreciated that. He offered great suggestions and kept us up to date on new offerings. Thanks Nick!

I cancelled my contract with this company in December to be effective in January, I understand contracts and how they work. I also understand how overcharging a customer and refusing to listen to their complaint will get you in a bad spot, which is why I am here. They continue to preach 12-month contract yet when we do simple addition and subtraction, contract amount is one number and paid amount is a different one. When they do not match the other party should work to fix it right? Not Hibu, they don't care and never paid any attention to my complaint until I mentioned Class Action Lawsuit and the BBB. Then they called and still never tried to fix the problem. As a business owner, I am tired of the runaround and feel it is time to put the screws to them. Anybody else want to join in?

Hibu has done a very good, timely job of maintaining our website and improving our search engine optimization. Our customer service representative has been very attentive to our needs and responds to inquiries in a timely fashion. The only problem we have had involves billing. We had discontinued one service but continued to have funds withdrawn from our account after the cancellation.

I have had several dealings with Julie ** and Hibu over several years and have received great results. Julie works hard to get the results needed. I have been in business for forty years and Julie has helped my business for at least half of this years. I highly recommend HIBU and Julie **. Thanks.

Martin Door has been a customer of HIBU for several years. Our HIBU Salesman Ryan ** has been a great asset. Ryan always brings us the new ways to drive new business to us through Phone Calls, our Website, Facebook, etc. Ryan always looks out for Martin Door's best interest. Hibu and Ryan are an awesome team. I would recommend HIBU to any business that wants more business. Their advertising works!

Last year, we contacted Hibu, Inc. to cancel our services with them. We had some new marketing ventures that we were exploring and needed to re-allocate some of our marketing budget. The call to cancel was simple enough. We were assured that our services had been properly canceled and that we would receive one last bill at the beginning of 2018. The last bill came, I called to verify that the services were canceled, a Hibu, Inc. customer service representative confirmed that the services were canceled. Then I received a bill in February. "Well, this must be a mistake;" I thought to myself. No. They neglected to cancel the "digital directory" portion of our services. I called to resolve the issue and was met with resistance in the face of logic, indignation, and a less than customer-centered response to my request for help.

We like your services, we find the phone call reviews helpful as well as the monthly check-ins. The phone call/website feature has been helpful as well, recording our phone calls has been helping improve how we work with customers and make sure we are making a connection each time.

I have been advertising with HIBU for years and have seen real results. My Rep is attentive to my business using an internet campaign and some print ads to increase my customer base. I will continue to use HIBU and am looking forward to a successful campaign.

Very impressed with the service and professionalism and knowledge of this company and my rep. Love my new website and the traffic it gets - I've gotten great feedback from my friends and customers. The price was fair. I would recommend Hibu to others who are looking for a solid reliable website provider.

We had several issues from the beginning with Hibu. First, we were told that our ads would start the first of the month, per our request. That didn't happen, instead it took 6 more days. Getting credentials to our dashboard was also put on the back burner. We were very specific about pictures to use and wording. Our ad only had one sentence in which an incorrect word was used, they put complete instead of compete. The picture used was also inadequate to the target audience we were looking for. Also, the designer of the page called to follow up with us, we missed her call, called her back but never heard a peep again. The design person lacks in the caring for product quality. We also asked for our email address, for communication between us and Hibu, be changed in the beginning. They told us it was changed... lo and behold it wasn't. Took over two month to change an email address.

Hibu talked a good game but did not come through on any of it. I was assigned a very young and inexperienced person to work on my website. After one hour and a half telephone conversation and a second half hour telephone conversation, I got a website that wasn't close to what I wanted. Then I got a barrage of calls from other Hibu employees for SEO and a host of other "services". All seemed to be very young and inexperienced. Each employee worked in their own silo and knew nothing about any other aspects of my website. I was told I couldn't cancel the site even though I had paid a down payment and had not gotten anything of value from them. I didn't realize that I wasn't going to own the web-site nor that the domain name was going to be awkward at best. I don't usually write reviews, however, I feel this is my civic duty. If I had only known before I spent time and money, I would have saved both frustration and money.

Bill **, my account rep, is a great representative to small businesses. He is able to drive traffic using Google Tools and advertising. He is responsive and provides great knowledge and insight. I saw traffic to my website increase 100%.

My husband and I were promised multiple marketing techniques without plan and were given 0. Website had so many mistakes and errors! Customers evidently was terrible. Never willing to help!! Stay away!

This is honestly the worst customer service experience I have ever had. When we first started HIBU promised the world like everyone else writing bad reviews. 30 days in and nothing got posted or worked on. After I pointed this out multiple times they offered me a credit admitting fault. They fixed it and the content was AWFUL!!! I have asked to cancel multiple times on the basis that they are not delivering what was promised. I have emailed the cancellation team, called customer service and I just keep getting the runaround. So I called the CEO and left him a voice message. I own a small business and they seem to not care at all. Now no one will call me back. Do yourself a favor and look somewhere else.

I am loving the Customer Review ability on the web page. It gives an honest chance for people to see what other customers have experienced. When I have noticed any little glitches or mistakes, all I had to do was make a quick call to my sales rep. "Liz **" and within minutes she was calling me back with everything FIXED!... Thanks Liz, you are fantastic!!!

We had consulted about a Google Adwords campaign for several weeks. When it was getting close to implementing the campaign I requested one final meeting to discuss a few adjustments before starting. A month goes by, we got our first bill and there was never a final meeting held to shore up details of the Adwords campaign. We had unresolved issues that were just pushed through. After fighting with them about how this got pushed through without our consent we got a pause to our campaign but the $2,500 first month's bill was ransomed and we still haven't gotten resolution (a year later). We ended up hiring out Adwords management out to another media group. They seemed very eager to sell me on a service but not eager to provide the service beyond the sale.

When I first encountered Kyla ** and discussed what Hibu could do for my company, I attempted to apply skepticism. But, if they can deliver on all of these promises, it has to pay off for my company. Needless to say, they have! Thank Kyla and thank you Vaughn **... you nailed it!!

I have been working with Derek ** for the last few years, he and the Hibu team have done a great job at informing me of services and meeting our needs. Since working with Derek we have switched all our advertising over to Hibu making them on only and number one provider. I am please with our working relationship.

I was their customer for at least five to seven years, advertising for my private practice dental office, they were suppose to do a good job as far as a recommendation for search engine optimization (I found out it was at %33). I was shocked to find out that my ad was on page seventeen on Google. When I called to cancel the service, they removed my free listing from Google, they kept the free YouTube video they created for my business, attached to it, the only false negative review (unverified) from 2012. Hibu deliberately removed all the other five star reviews, which were about sixteen. The website they created for me is inactive since I requested to transfer the domain to another company, they still have the website of my office up and inactive on Google. If this matter is not resolved in a satisfactory manner as soon as possible, I may seek legal advice.

NEVER use these people for your business. Because they didn't know what they were doing where websites are concerned, my husband's company disappeared from the internet and didn't get a single new customer call for 15 months. This was after being on page 1 on every search engine from 2005 to 2013 with our previous website company. Hibu almost ruined us. After returning to our old company, we're back on page 1 again. Absolute WORST "upgrade" decision we've ever made. "JUST SAY NO"!

Please make sure to record any conversation with this company! You will be happy you did. I have had a heck of a time getting Hibu to correct the error with my listing. I have an online business. No physical address which I explain the very first day the rep Andrew ** call me. He said he understands and I will be a candidate because he was on my website and he can help me to get traffic to my site. Everything sounds great so I agree to have the service because he told me if I don't like what they do to my business In 30 days to call and cancelled. I start receiving calls on my cell phone to verified my store address from Google yet and much more, just could not under what or how they get my personal number. I receive a phone call from someone wanted to purchase an item and was on the way to pick, I explain to them to I have to ship to them and politely ask how did he get my cell phone number.