Hibu

The sales rep assured me that I could cancel my contract if I was unhappy with their service. They provided such poor service it was unmistakable. My 5 year old could design a better ad than what they continue to give me. Then they refused to honor their word and allow me to cancel despite my ad never even went live. Terrible company.

Aloha, If this 1-star review is still up that means they didn't hold their integrity and are still trying to con me out of money. They have a 7 day cancellation policy, luckily I cancelled within 7 days because they didn't have the type of marketing I wanted. They okayed my cancellation but called me back and said they won't "let" me cancel. This reminds me of timeshare! Disgusting. This company has such a bad reputation that as soon as my bookkeeper saw the charge from Hibu/Yellowbook he called me to tell me "I hope you didn't sign up with them, they are SCAM artists and have terrible business practices." I'm sure they can come back from their bad business practice, starting with making a better reputation for themselves by having integrity with me! I will remove this 1 star review when my complaint is resolved and they take responsibility and practice good business.

It has taken me a month and a half and three phone calls every day of the week to get my account streamlined. Starting with Lori ** and 18 people in India that apparently can't help you do anything because you have an account manager mind being Lori who doesn't know how to return calls. The account I use for Accelerated Welding is way overpriced for the service I get out of it at $550 a month. I'd like someone to return my phone call. Hey don't get me wrong they're big into the automated emails bringing you back to the 1-800 number that brings you to the person in India that brings you back to your account salesperson all of which are pretty much useless to me. However I'll bet you posting this review get some results.

The Hibu team reminds me of a colorful bag of Skittles which are packed with a whole lot of flavor simply as they are a professional group of detailed, engaged, timely, innovative, and reliable individuals. Thank you Hibu! I look forward to continuing my service with you all and also spreading the word to those I come in contact with.

As a new customer I have already gained 5 new students in the first week out of the 14 new leads that have come through. Very happy with the quick results. I have known Kathy for years so I trusted her and she has delivered.

Julie, our Hibu rep, has been very helpful with setting up our new website and has always been thorough, professional, and extremely knowledgeable in how to help our company increase its online presence and therefore customer traffic. I would not hesitate to recommend Hibu to any business wanting to be more visible online and increase customer flow.

First they make you stay for a whole year $220.00 each month. Not able to cancel if you are not satisfied with the work Hibu performance. Second I want to change my ad and had call them many times with no luck. Leave messages and no one call back... Is like we got you for one year and that is all you have to pay us. For anyone who want to built a reputation online... Use Adwords from Google. You will be working with professional. Hibu is the middleman of all this ads online campaign. I totally not agree with this company and how they work. VERY BAD EXPERIENCE, AND NOW I'M STUCK WITH ONE YEAR CONTRACT. $220 each months from my bank account. That is also something should not be acceptable on this time. Contract. I give Hibu less than 1 star.

SUMMARY: We hired Hibu in early 2016 to manage our online presence and create a new website. Since then, results have been disappointing on all levels: amateurish design; canned communications; poor follow through with work left incomplete; no "customer" in customer service. In this world of automation, my experience is that Hibu has managed to finally automate the customer right out of its service (including the need to ever communicate with customers, much less pick up the phone). There was nothing in my interaction with anyone that was not proscribed by template, procedure, policy, or rules -- to the point of walking away and leaving work half finished.

I consulted with Hibu on working with them to create my company website. Gemma ** was my representative, in our discussion I went through the entire process of getting my account setup, and I was told that I would not be charged ANYTHING until the website was completed. Before they even got started on my website, I found someone else and decided to go a different direction. Hibu never even started on my project, however I'm now being charged with a monthly fee by Hibu.

My company ** enlisted Yellowbook several years ago to list in their book. Each time they had gotten the address of the business wrong. I explained this matter several times without no change. I had canceled the service 2 years ago. We moved locations last year, I received an invoice in the mail that was forwarded from the other address, (which was wrong again), but this time the phone number is incorrect as well, since we moved. I immediately called, customer service is horrible, waited to find someone to help. Finally received a reply stating they would take 20% off the bill. JOKE! After about 5 times of stating this is not good enough and refusal to pay. I am now receiving calls from a law firm. Please take me to small claims court, You will lose. Funny thing is, now I look on their website and amazingly the listing is corrected.

I just wanted to thank Ryan for all he has done for me. When Ryan walked into my store and offer me Google ad pages I was skeptical but he convinced me and I absolutely see the workflow increasing immensely. As a matter of fact I truly have too much work in my shop now. Ryan is very professional, and he explains things very thoroughly, and he's really good about following up. So thank you again Ryan.

I am just astounded at how Hibu conducts business! I have called and emailed multiple times to resolve issues that are a serious problem and they rarely respond. When asked to connect me with management, they refuse. The sales rep misrepresented from the very beginning. Save yourself the time, money and trouble and find a company that has integrity!

VERY unhappy with "services". I'm new to business and marketing and the internet business in general. I thought I had explained my budget and what I needed. Come to find out it was all a LIE! It took me getting my attorney to write a letter to get one of the charges removed. NOW I'm getting email threats about $36 left over from the UNAPPROVED charge.

Dan ** did a great job explaining my HIBU advertising and has responded promptly to my questions for 3 yrs now. Call Dan for any questions or needs concerning your Yellow Book and internet listings. I have been a HIBU client for many years both before internet and after.

As a small business, we have been exploring a few advertising avenues and HIBU seemed promising. My sales associate was Dusty ** and after speaking to him about not being comfortable with a 6 month contract... I asked them if they would they be willing to do a 7 day trial, in which Dusty confirmed that would be possible. We agreed that it would not be free and that we would of course, pay them for that trial period and continue with the 6 month contract if we were satisfied. I gave cc verification by phone then was forwarded to a new associate, David **.

Steve is an exemplary salesman/account manager. Very knowledgeable regarding account information and current trends in the market. Always just a phone call away for anything I may need. Has been a major asset during our business relationship with Hibu. Frequently drops in and makes sure everything is going well. If we ever have a problem he always has a fix within a few minutes.

Hibu has been able to reach our patients with our easy to use website. If I do have any questions, their customer service is very knowledgeable and easy to get a hold of. I would... as a matter of fact, I have recommended people to Susan ** to help them with their website needs!

Loved working with Lisa **. The marketing staff is very knowledgeable and very professional. I would recommend!! They make it super easy for my business to get the online traffic it needs!! 5 star!! I'm already noticing out of town customers frequenting the store!

We love working with Hibu and their team. Our website had been in the works for years and thanks to Hibu we now have it up and running. We have gotten so many new customers from the website since it has been up. Shellie and Sarah have been so helpful since the beginning and they have been there to answer any questions we have. They check up with us every once in a while to see what else we need assistance with and to go over any results from our website. They have made having a website so much easier and less stressing for us. We would recommend them to any other business trying to get out their online. They will make sure all your information is correct all over the internet and that your website works best for your business.

We at Texas Trailer Man have been a Susan ** customer since before Hibu's inception. We have enjoyed our relationship with Hibu and feel it has been a vital part of our companies successful exposure to the public. Susan ** is probably the best representative that Hibu could possibly want on your team. Susan is very understanding of the needs of small business, she is very caring, compassionate, and she sincerely wants to help her customers. She is persistent, however she is very patient and polite through the process. Thanks to Hibu for having Susan be our representative.

I love working with Christian ** with HIBU. I went ahead and got my very first website with them and could not be happier. Since the website came live, I have made multiple changes that I wanted and they are always quick to respond and make changes for me! SO IMPRESSED! Thank you!

Brandy has went above and beyond to help us grow our business. She always takes time to explain to me how and why our web advertising program works, what we can do to improve our presence, costs and returns. I recommend her strongly to fellow business owners and feel blessed to have her on my team.

We have been working with Hibu for over a year now. We are so please with the services and customer service we have received. I credit all our satisfaction with the service to Tamanna **. As a representative she has been available, relevant and sooo helpful. We have remained with Hibu as a direct result of the ability to work with Tamanna; and her excellent service.

I am so far very happy with Hibu and my rep Shellie. I am very excited about taking our business website and marketing to the next level. Although I always felt I could keep up with the web marketing Hibu has really got us covered so much more than I could have ever done alone. Two thumbs up!

Hibu and its online services has really helped our business for many years. My agent Shellie ** is the best, always does what she's promises and always looking out for me. I also like all the tools they have to help you understand where leads are coming from, very user friendly.

I had been trying to get a new website designed and implemented for about a year and was having trouble going about it myself. We had a HIBU representative stop in after working with another business in the area. She came in and presented her information in a manner that didn't pressure a decision and her dedication to helping a small business was impressive. I have been happy with the decision to work with her and HIBU and look forward to future endeavors.

Shellie was very helpful during the entire process. As we built the perfect website together for my company. She was available to answer all my question's and had great ideas to offer! I would highly recommend her service to any business owner looking to improve traffic and update their website.

Setting up web page - I got to work with Anne ** and she was amazing. Made me feel comfortable with all the decisions that we made and at the end of the day I feel fortunate to have her as my Hibu contact person. Thank you for all your help.

I am still getting people coming in from the phone book ads. My electronic ads are increasing my business quite a bit. Hibu continues to be my preferred advertising choice. Kathleen is a fantastic representative. She is very helpful and knowledgeable and always has good suggestions to improve my advertising strategy.

Megan knows her stuff. She was fun to work with. I will definitely work with her in the future. I am pleased with my new services and look forward to doing more business with Hibu. I like the social marketing tools that Megan and her boss walked me through. Great use of GoToMeeting. Was a first for me and was extremely informative and fun. They answered all my questions.