Hibu

I'm always responsible for what I write. Stormie and Grace have been outstanding in every aspect of my new experience with Hibu. Service is A++ and the interaction with in house personnel awesome. Scheduled events done on time and correctly. Nice work girls! Thanks.

Completely incompetent company. Support reads out of their manuals and have no true knowledge of what they are doing. "Can you please hold for a short moment while I look into that?" is their most used phrase. We bought a company four months ago that was in contract with HIBU. They tried to bill us for yellow book services for 2020 saying the previous owner bought those services the day before we took over. The previous owner denies this and even was in a three way phone call with HIBU. We reached out to our rep who informed us that they won't even be providing yellow book services for the year 2020. Which is what this phantom charge is for. Our rep told us that he can't get anything done through "corporate". He has to try to use personal connections at the Tulsa office to get anything accomplished.

Difficult to get hold of, Difficult to correct multiple spelling errors and links, NO LEADS IN 12 MONTHS AND OVER $3000 SPENT. And then they tried to tell us that we would not be done after our 12 months was up. LOL - What an absolute smoke and mirror BS company. DO NOT WASTE YOUR TIME, and MONEY. DO NOT DO IT!!!

This company has been extremely difficult to deal with. With the actual printed directory books ending, we chose to put our marketing dollars to work with another company. Our contracts timed out on the printed ads, so just needed to cancel the online reputation management program that was on a month-by-month contract. I have now been trying for over a month to get this account canceled! After originally being told that the account would close out at the end of November, we received an invoice on Dec 1st for another month of this program. After contacting them again, I was told that the former representative was incorrect and I needed to submit an email request for cancellation. After submitting this request, I was told that I was not authorized to cancel this account as I was not the original signer on the contract. So then we submitted another email cancellation request from the original signer.

Our company tried their social marketing products. Made all these claims about being a Facebook premier partner. The representative was great and easy to get a hold but the manager who was with him talked about the marines and how he was worked for Google and this was going to work for me but zero engagements and client from it.

I cannot even begin to explain how terrible of a company and how awful my company's experience has been with Hibu. When we working together they were displaying pictures one of our services with descriptions of other services we offer. When I called them out on it, it took WEEKS for them to fix it. I managed to get through the 6 months of our contract before canceling. However, the canceling process has been an absolutely nightmare. It took 4 calls just to get someone to agree to "start the process" and even longer to complete the process. This delay of course made them attempt to charge me for another month of service. They are a flat out bad company that offers terrible service with worse support.

Easy to sign up for 12 month contracts over the phone but as a 1st year business & struggling to find customers for our service, they denied us a lesser month contract & kept telling us nothing they could do because it's standard policy & could not offer us any lower fees or months of service. Also we called them to "try" their "Review" service & again very easy for them to add it to our acct. & send us another contract for us to sign. Unfortunately, we did not read the fine print which was for another 12-mos. We were only interested in trying it for 3-months. Again, when asked to remove it, they said nothing they can do & we should have read the contract. I do NOT recommend anyone go with Hibu. I do recommend BrandRep as they will work with your budget & smaller contracts.

My connection with Hibu continues to be exciting and extremely helpful. Everything I've requested has been done on time and to an excellent standard. All of my expectations have been exceeded. Even after the website went "live" Keena has been in touch regularly making suggestions and assisting every step of the way... Highly recommend HIBU to everyone!!

As an extremely busy business owner I was impressed with how easy and not very time consuming it was to get everything done with HIBU. They had a very well laid out format for me to fill out that was simple and not drawn out. Randy was very easy to work with and willing to work around my crazy schedule. Randy and his team even did most of the work which was nice. My company website turned out amazing and just like I wanted the first time. Unlike my previous experience with another company. The web ads have helped a ton too! He was spot on for what I was needing to spend and he knew that I had to stay on a budget also. No pushy sales here with this great company. Thanks Randy!! Thank you HIBU as well. You all have a great team.

I signed up for a 6 month contract with this company. Here to find out they literally did nothing for me, let alone charge me an extra $600 for 3 months of service that I didn't even sign up for. They have your account/routing number so they just automatically withdrawal money from your account. Total FRAUD!! I'm actually filing suit against them for my money back since they said they won't refund me. Do not use this company for anything.

I came into a small business who was doing Yellowbook advertising with Hibu. They were already unhappy with the company due to a very bad experience with their digital marketing department. Following an 18 month review of their advertising endeavors, they had found that they were getting no business through yellow pages advertising and asked that I look into terminating all yellow pages advertising. After several attempts to call where I was required to leave voicemail which were not returned, I finally spoke with Susan, our Hibu customer service representative. I explained the situation at which point she told me we had a contract that could not be canceled for any reason. I told her I understood and that if Hibu was unwilling to work with us on the issue, then would it be possible to just pay off the contract and be done with it. She said that it would, and that there would also be a discount if we were to pay the account in full.

I've been trying to cancel an account for 9 months. The company no longer exists. I was willing to pay an early termination fee, they've been polite, but their records just won't update to acknowledge termination. I get weekly calls and emails. They just won't go away. I regret trying to work with them at all. I paid 5 months for online advertising of a company that doesn't exist.

We currently have a print ad, SEM, SEO, and now just added Social Media Marketing with Hibu. Working with different advertising people has been my job for over 20 years and I can honestly say that I have never experienced the level of customer service that I receive from Hibu and our Hibu representative. I appreciate the fact that they make me feel like our business is important and that they truly are there to help us grow our business through their advertising assistance. I have never felt like they just want our money like I have with other companies. The longevity and history of the Yellowbook/Hibu name is also a comforting factor in knowing that the company is committed to serving their customers.

$386.50 was withdrawn from my bank account. I called to get information about this money being taken out. They told me that I signed a year contract and I could not cancel. I never signed a contract for this so called Hibu global. I was paying $114 a month for their Yellow book which I plan on canceling that in January 2019 because I am not getting results from Hibu. My customers come from word of mouth and from local advertising. A representative from Hibu told me that I cannot cancel anything.

We have been doing our advertising business with Hibu for several years now and we have been very pleased. I would highly recommend them for all your advertising needs. We recently had a new representative assigned to us and he was very knowledgeable of our industry and needs. Great guy!

If there are any small or large business looking for a marketing firm PLEASE DO NOT HIRE HIBU. They do not keep their word, they lie to get you under contract and then let you know they no longer provide the services they sold. All of this while still keeping you in a contract paying for services they have discontinued. I was sold the reviews due to they advise this would be a central location for customers to leave reviews and they would then be distributed across Yelp, FB, Google, and website. I am now been told that this is not the case and it can only be copied and pasted well that is not even an option on Google. I was sold the Social program they have under the pretense of them posting on my FB up to 6 times a month.

Breakfast cart - Stacy was great help. Managing Facebook and Google will be great help. New website is really easy to get around. Would highly recommend to anyone who does not have the time or experience to get around the computer. Makes my job much easier.

We are a family business and have been in business for over 30 years. The internet has become a must have for anyone and we had a very small hard to manage website before we found Hibu. The customer service and ease of use with the software is amazing! We are able to request a change or even do it ourselves with no problem. Hibu has been great for our business!

This is the worst company I've ever dealt with when it comes to customer service. Asked repeatedly to have things done the way me the customer wanted, there was no response from sales rep or supervisors when asked to have them call. If you're a small business I run as fast as I can because they obviously don't care about the little guy. It's all about the $$$$ for this company. RUN AWAY!!

As a business owner you generally wear many different hats, however there comes a point where you need to start delegating things to others that are better than you in that specific area of expertise. Hibu did a great job of capturing the essence of my company into a well crafted website. Not only did they build the website exactly how I wanted, they also handled all of the back end tasks including SEO & Google AdWords. We recently experienced 2 record breaking months in our business & are continuing to stay busy. I'd highly recommend Hibu to anyone looking to step up their website & marketing.

We were contacted by a salesperson who approached us because she found out we were playing with Google AdWords, and she said that Hibu could do the job so much better because this is what they do all day long. We were told we would have our own person, and they would be able to do the job so much better. We tripled the amount we were doing and they destroyed all our organic search and got less from them than we were doing ourselves. We had communication issues with "our guy" including setting up phone consultations and then were never even contacted at that time that we set up. Within 3 months of our 6 month contract, we asked to be removed from contract due to the fact that they did not in any way give us what was offered, and we were told we could not be removed. We were allowed to pay the minimum amount, for the remainder of the two or three months, and they lessened what they did for us for those months.

Kathy is a GREAT person first and foremost!!! She is VERY professional and courteous but the personal connection is important to a small startup like mine. I would HIGHLY recommend her in ANY facet of advertising!!!!! Her effortless rapport is AMAZING!!!

Absolutely stay away from this company. They will lock you into a 12 month contract claiming to provide a nice website and digital marketing. The site they built for my company is filled with misspellings and inaccurate information, which they will not change. The name of my business isn't even spelled correctly! They stole competitors' advertising and used in on my social media platforms. In 11 months, there has not been a single return visitor to my website, which tells me that it is not making a good impression on potential customers. I have called and emailed them many times trying to cancel the contract, to no avail. This company and their sales reps are con artists. STAY AWAY!!!

Very pleased with the work Done on my Company's behalf. Cannot thank Bree ** and Will ** enough for all of their help with my new Hibu business website!

Studying the new website's analytical data is very promising. Thanks for everything! Highly recommending HiBu!

We always have a great experience with Steve. He is very knowledgeable and listens to what we say. He is good at helping us resolve any issues we might have and makes excellent suggestions on how we can improve. We also have excellent help with making any changes with our website. The only problems we have is when we have to deal with the people in billing.

I was debating about doing Pay Per Click myself on Google, but I decided to hire because it was more work than I wanted to do in my little bit of free time. I’m so glad I used Hibu. Their ads were fantastic and brought customers right to the page of my website they were searching on.

Tamina is extremely helpful, I've been working with her for close to 2 years off and on. She's been always able to answer my questions and concerns. I would highly recommend her services to anyone seeking help for online marketing. Thanks Tamina. Your service is superb!

Hibu provides affordable and effective web marketing services. We're amazed by our new website activity, i.e. In 90-days, 751 visits, 1,522 page views, 84.9% new visitors and 15% return visitors. Display Ads yielded 24.9K impressions with 302 ad clicks. This information is obtained straight from my dashboard which I can view anytime and anywhere from any device with internet access. It's real and we are happy! I was a skeptic at first. Someone always claims that their widget is the best. Our rep Kevin Towne and his support team handles us with great care. Based on performance to date, I would recommend Hibu for businesses that utilize a website and the internet to market its products and services. Not a paid testimonial!

My experience has been nothing but top notch. Excellent customer service, attention to detail and turnaround times. My response to the services has been excellent and well worth the investment. I look forward to seeing more great results. I am so grateful and appreciative of Ken ** and everything he has done to help my business. I would highly recommend Ken and Hibu to any business owner.

Hibu has helped me update my website and been very helpful along the way. They have been more involved than the company I worked with before and come and physically talk to me often. I am glad I made the switch to Hibu.