Hibu Reviews

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Edited by: Jon Bortin

About Hibu

Hibu Inc. is a leading provider of digital marketing solutions to local businesses across the US – a one-stop shop for integrated digital marketing programs designed to generate leads and increase visibility online. Hibu provides small to medium-sized businesses with an all-in-one digital marketing solution, including websites, reviews, SEO, SEM, social marketing, reputation management and automated customer relationship management tools. Hibu is a Meta Business Partner, Google Partner and Microsoft Advertising Select Channel Partner.

Pros
  • Custom marketing solutions
  • Synchronized for better results
  • Everything from a single provider
Cons
  • Must request quote for pricing
  • Multi-step process (not DIY)

Hibu Reviews

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    1 featured review
    How do I know I can trust these reviews about Hibu?
    • 4,690,438 reviews on ConsumerAffairs are verified.
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    Page 3 Reviews 35 - 235
    Verified purchase
    Customer ServiceStaff

    Reviewed Oct. 2, 2024

    Zack is the best. Helped me with my phone connection so I can use it to reply. I was lost for answers. GoDaddy charges were totally a mess. He took the time and helped me. Then got GoDaddy on the phone and started working on my problem. Got it done ✔️ then got to the office helpline and restarting my account. Thanks again.

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    Hibu
    Response from Hibu

    Thank you so much! So glad to hear that you're happy with our service! We look forward to continuing to meet your business’ needs. Please have a great day!

    Verified purchase
    Customer ServiceStaff

    Reviewed Sept. 23, 2024

    We have been using Hibu for about 6 months now and the results have been great. We have seen lots of leads and reviews from them and the responses have been great. Markus was our rep and he was great and very responsive. We have seen lots of calls and emails and movement on our seo with Hibu's help.

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    Hibu
    Response from Hibu

    Thank you so much for your feedback regarding Markus! We’ll send this to them, we’re sure they’ll be glad to know. Have a great day!

    Profile pic of the author.
    Verified purchase
    Customer ServiceContract & TermsSales & MarketingStaff

    Reviewed Aug. 28, 2024

    The salespeople promise the world and the product itself just fails to deliver. In my case I believe Hibu committed a material breach of contract, and they still are trying to hold me in the contract. I operate a window cleaning business. Here's my experience: The website they create is generic and bad. They outsource it to their India team so it's full of poor English and done by people who in my case didn't understand the difference between power washing and window cleaning. You can pay somebody on Fiverr $10-20 to build a website better than what Hibu does. Okay, that's annoying but it's my own fault. I should have asked more questions. Luckily, you can edit your own website which I had to do because when I submitted changes they got ignored.

    Now let's talk ads: This is where I believe my sales reps caused a material breach of contract. I'm honestly not even certain still if a window cleaning ad ever ran. I was never able to find my ad when searching for it. In the first few weeks almost all of my ad spend was going towards solar panel cleaning. I received no calls for window cleaning. This was a first for me. In the 10 months operating my business I would receive 3-4 new homes a day for window cleaning. In two weeks with Hibu ads I received zero window cleaning calls. I would search here or there for my ad using the various phrases, but I never found it. The material breach I believe is that they were advertising me as a Power Washing company. I am a window cleaning company.

    The words window cleaning is in my business name. Why are they running ads and using the bulk of the budget on add-on services like solar panel cleaning and power washing? So, I ask Hibu to change it. They tell me they do. But no matter what I do - I'm still not finding my ad. Finally, I have to go into my dashboard and figure it out on my own. There were ads for power washing and solar panel cleaning in my dashboard but there were still no ads created for window cleaning. Meaning that if you searched for window cleaning, you'd see my ad for solar panels or power washing. That alone would explain why I got no calls for window cleaning. But here's the kicker. They were running the ads in Texas instead of in California where I live and operate my business.

    This was just unacceptable for me. I immediately emailed to cancel my contract. I hired them to take this part of my business off my plate so I wouldn't have to worry about it and it did nothing but create massive headaches that are still continuing. I offered to pay them ~$800 out of the ~$4200 initial two months of contract for the work they did. I thought this was fair all things considered. They are trying to hold me in the full 6-month contract now. My sales reps have all but vanished. It's a nightmare. My last hope is that my bank does the right thing and sees through the snakeskin oil salespeople that Hibu employs and approves my dispute.

    The claims team at Hibu says I have no case - they offered me a $100 credit for the 5 days my ads were in Texas. After I emailed to cancel and asked them to cease all work on my account they went in and added the window cleaning ads. The claims team is saying they were present the entire time which is a lie. Do not make the same mistake as me. Run as far away as you can. I'm going to be sharing this with every service professional I know in my area so this doesn't happen to somebody else.

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    Hibu
    Response from Hibu

    Thank you for the opportunity to speak with our client regarding their concerns. Our client’s concern was that his Search ads focused on power washing and solar panel cleaning instead of window cleaning. During the consultation, the client listed window cleaning, house washing, solar panel cleaning, and pressure washing as the services for his Search campaign. We understand our client is also concerned that his Search ads targeted TX rather than CA. Our records indicate that our Support Team changed the geo-target for the Search campaign incorrectly on 7/25/24. This was corrected on 7/29/24 and the client was offered credit which he refused. The client has requested to cancel but they are still within the terms of their 6 month contract. Our client has been notified that a request to cancel can be made for the Smart Online Presence on 12/31/24 and the Search, Display, and Social on 6/15/25. We have emailed the client with a direct number and email, should they have further questions or concerns.

    Verified purchase
    Online & App

    Reviewed July 28, 2024

    Hibu promised me more reach and visibility online if I I signed up for their services. I paid them nearly $3,000 and then they shut my website down when I missed a payment. My website is inaccessible to new and existing clients. This has severely damaged my business. I filed a complaint with the FTC, BBB, Attorney General Office.

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    Hibu
    Response from Hibu

    We appreciate the chance to talk with our client regarding their concerns. Our client’s concern was that their website had been shut down. In the terms and conditions that our client agreed to on 11/08/23 it is stated if payment is not received, Hibu reserves the right to suspend or cancel all or part of the Services and access to them. Before this action was taken there were multiple warnings provided to our client via phone and email regarding their past due balance. This account has since been paid current and services have been reinstated as requested by our client. We understand our client is also concerned over the ROI. Our client was provided a Statement of Work on 11/08/23 with the expected results of their products, to which we have exceeded. The client went from a listing error rate of 75% before Hibu to 0% today. In the SOW it states that the Social ads should average at least 40 clicks each month, to which we exceeded with over 60 clicks per month. The SOW also stated that the Search ads would see greater than a 1% click-thru rate and an average of $4.65 cost per click. Our client had 27.1 K impressions, 460 clicks, and a 1.7% click-thru rate with a $3.02 average cost per click. We are looking forward to our continued business relationship with them.

    Customer Service

    Reviewed July 28, 2024

    As the owner of a digital marketing agency representing a client in Boise, I am deeply concerned about the conduct of one of Hibu's employees, Eric **, who is located in Southington, CT, and holds the title of Digital Marketing Strategist. You are my competitors so this is an ethical issue. Last night, Eric engaged with the AI chatbot on my client's site under false pretenses, claiming to be a potential customer. Our bot, designed to respond efficiently within 5 seconds and handle up to 25 prompts, provided clear answers about our services and location. Despite this, Eric used his marketing knowledge and skills carelessly, deliberately provoking the AI into an unnecessary argument. The bot would provide our location and services and Eric kept pushing back. Breaking the AI and getting it to argue is no easy feat and was clearly not by chance; this was the work of someone deliberately toying with the AI.

    Eric then had the audacity to leave defamatory reviews on multiple platforms, including Yelp, Google, and Facebook claiming to be victim of harassment. Eric must have forgotten all he had to do was close the window. This behavior is both unprofessional and unacceptable. It is evident that Eric's actions were a deliberate attempt to toy with the AI and then play victim, unfairly penalizing my client for the interaction with the chatbot. In speaking to Eric about the situation to see if we could resolve the problem he chose to post a comment about my wife.

    We are hardworking individuals striving to earn an honest living and did not deserve this unprovoked attack. Despite reaching out to Hibu via Facebook, Yelp, and email, we have received no response. This lack of accountability is troubling. I urge Hibu to take immediate action by coaching Eric on business ethics and professionalism. Until corrective measures are taken, this review will stand as a testament to our experience. Should Hibu address this misconduct appropriately, I am open to amending this review.

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    Hibu
    Response from Hibu

    Thank you for bringing your concern to our attention. We take such claims seriously. We have investigated your complaint and taken appropriate action. Furthermore, the review posted on your client's Facebook page has been taken down.

    Contract & TermsSales & Marketing

    Reviewed July 22, 2024

    Customer for over 10 years and disappointment in the lack of compassion when cancelling. A little background I had to cancel my services because I recently sold my business. I had not known I was supposed to give 15 days notice before cancelling to not be charged whole month. I called Hibu to cancel my service, 3 days before the new month started. I was not aware that a 15 day notice is required. I had to pay $316 dollars for advertising for a business that I no longer owned. 15 days are required before cancelling yet they want you to pay a whole months' worth of fees, wasn't even offered any reimbursement.

    I was so focused on the sale of my business that I didn't think to look into the fine print and yes, I take responsibility for that. But again, some compassion and flexibility for a loyal customer would have been appreciated. Not many people would remember a contract from over 10 years ago that there is a 15-day cancelation policy. I'm sure I'm not the only person who didn't know or remember this ridiculous policy, which is sickening how much money they are pocketing from this! Disappointed that I wasn't offered any reimbursement, and no exception was made considering I have been a loyal customer for many years. Now if the new owner asks me if she would recommend your services in the future, I'm now inclined to say no.

    Elsie **

    Salon Te Elle Ce

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    Hibu
    Response from Hibu

    We appreciate the chance to respond to our client's issue. Our client has been loyal for over 11 years, which we value. They requested to cancel in June and per the terms of the contract, the cancelation would be processed prior to the next billing cycle. A cancellation has now been processed for all products and services and no further payments are required on the account.

    Contract & Terms

    Reviewed June 21, 2024

    I decided to go with Hibu because of their positive reviews, however, my experience is very disappointing with absolutely no business generated from my Hibu marketing. In their contract, they indicate they will develop a Facebook business account for my business. This was not accomplished so therefore, I am entitled to cancel my contract, however, after talking with five different people, nothing could be done to cancel my account even though they voided the contract. This is just a warning for those who desire to engage in this company.

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    Hibu
    Response from Hibu

    Thank you for the opportunity to speak with our client regarding their concerns. We have attempted to contact our client in hopes of discussing their account further but have not been able to reach them. After reviewing the issues the client reported, we found all their concerns to be in order and have emailed them with a direct number and email, should they have further questions or concerns. If you can relay this information to them as well, we would greatly appreciate it. Thank you.

    Contract & Terms

    Reviewed June 4, 2024

    BEWARE. They are non-performing and design generic websites. I stopped using them after 3 months but still had to pay for a 6-month contract. Three months after the contract expiration, they are still telling me I have to do a voice recognition interview to cancel the account. They are the most unprofessional, unorganized company I have ever dealt with.

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    Hibu
    Response from Hibu

    We appreciate the chance to respond to our client's issue. Our records show the client had requested to cancel on 3/4/24, however they were still within the terms of their 6-month contract. When we partnered with the client, they were provided with a Statement of Work that stated the Social was to receive 35,000-51,500 impressions monthly. We met that with an average of 50,600 impressions monthly. All products are now scheduled to be canceled before the next invoice. We have attempted to contact our client in hopes of discussing their account further but have not been able to reach them. If you can relay this information to them as well, we would greatly appreciate it. Thank you.

    Verified purchase
    Customer ServicePriceStaff

    Reviewed May 13, 2024

    The worst marketing company I've found so far. I'm paying over $14,000 a month. They don't have their Google Reviews turned on for a reason! I've been with them for 10 months and my leads have dropped to nothing, over half of my staff doesn't have work, and all they do is defend their "data". You get charged for each time someone calls you for example 1. Customer calls to schedule appointment 2. customer calls to change appointment time 3. customer calls to pay you. They will count this as 3 Quality leads and charge you for each and a ridiculous rate of $100+ per lead, and when you complain their response is along the lines of -- you had 3 quality calls just yesterday (meaning the calls listed above). They talk you into paying them to build your website so it all works together, but the website performs poorly and ranks much much lower than the previous. SAVE YOUR MONEY!! THEY DO NOT WORK FOR YOU- ONLY THEMSELVES.

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    Hibu
    Response from Hibu

    Thank you for the opportunity to speak with our client regarding their concerns. After reviewing the issues the client reported, we found all their concerns to be in order. When we partnered with the client, they were provided with a Statement of Work that stated they would receive 60,000 to 85,000 impressions and 200-250 clicks for the Display. So far, we have exceeded this with 183,000 impressions and 401 clicks. The SOW stated the Social was to receive 60,000 to 82,000 impressions and we exceeded that with 998,801 impressions. Finally, the SOW stated the Search was to maintain a consistent click thru rate of 1% and we exceeded that with 5.55%. We have emailed our client with a direct number and email, should they have further questions or concerns. Our client was thankful for the information.

    Verified purchase
    Staff

    Reviewed April 25, 2024

    My experience with Hibu and working with Michelle ** has been excellent. She held my hand through a big transition of taking over my family's business and helped me completely redesign our company's website. The impacts from that have been great all around but specifically in facilitating reviews and providing an easy way for new and existing customers to reach out to us.

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    Hibu
    Response from Hibu

    Thank you so much for your feedback regarding Michelle! We’ll send this on to them, we’re sure they’ll be glad to know. Have a great day!

    Verified purchase
    Customer ServiceStaff

    Reviewed March 18, 2024

    I would be lost in the Digital world if it wasn't for Hannah ** of Hibu. She is efficient & always available to help & answer questions regarding our Digital Marketing thru Hibu. Really couldn't do this with Hannah, she handles all the interface needs for our company with Hibu.

    Thanks for your vote!
    Hibu
    Response from Hibu

    Thank you so much for your feedback regarding Hannah! We’ll send this on to them, we’re sure they’ll be glad to know. Have a great day!

    Verified purchase
    Staff

    Reviewed March 18, 2024

    If you need help getting your website and marketing on the map, Mandy ** is the person you need to call. She has gone beyond the extra mile to help me. I am way too busy to have to handle this technology, and she stepped right in, has stayed ahead of me at every turn to make sure our site is up, running and receiving referrals…

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    Hibu
    Response from Hibu

    Thank you so much for your feedback regarding Mandy! We’ll send this on to them, we’re sure they’ll be glad to know. Have a great day!

    Sales & MarketingStaff

    Reviewed March 14, 2024

    Eunice brings an exceptional blend of passion, professionalism, and proficiency to her role as a sales and marketing representative. Her innate ability to connect with clients on a personal level, coupled with her deep understanding of market dynamics, allows her to effectively identify opportunities and tailor solutions to meet customer needs. Eunice's dedication to exceeding expectations is evident in her proactive approach and relentless pursuit of excellence. Eunice's unwavering commitment to delivering results for her clients makes her an invaluable asset to the success of my business!

    Thanks for your vote!
    Hibu
    Response from Hibu

    We’re thrilled you’ve had a positive experience! Thank you so much for sharing! Have a great day!

    Verified purchase
    Customer ServiceStaff

    Reviewed March 11, 2024

    Working with our digital account executive, Ryan, has been great! His communication is top-notch, making it easy to understand the services Hibu provides. Accessing the dashboard is easy and a great tool to monitor you digital foot traffic and reviews. We've already seen and increase in client inquiries. Highly Recommend!

    Thanks for your vote!
    Hibu
    Response from Hibu

    Thank you so much for your feedback regarding Ryan! We’ll send this on to them, we’re sure they’ll be glad to know. Have a great day!

    PriceStaff

    Reviewed March 1, 2024

    I met with Peg in the Chicagoland area and was apprehensive because I have been burned before from other digital companies. I knew right away she would take good care of us and had a statement of work to back up what she said. I have been nothing but blown away at results I am seeing. Quality leads and the most affordable digital company I have worked with. Highly recommend!

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    Hibu
    Response from Hibu

    Thank you so much for your feedback regarding Peg! We’ll send this on to them, we’re sure they’ll be glad to know. Have a great day!

    Verified purchase
    Sales & MarketingStaff

    Reviewed Feb. 27, 2024

    We’re extremely pleased with Hibu. Everyone has been great especially Anna. She’s patiently guided me through everything and answered all of my questions. They did an amazing job on our new website and in helping get us advertised with the right area and people. I’d highly recommend this company and their staff!

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    Hibu
    Response from Hibu

    Thank you so much for your feedback regarding Anna! We’ll send this on to them, we’re sure they’ll be glad to know. Have a great day!

    Verified purchase
    Staff

    Reviewed Feb. 27, 2024

    Tom has been incredible to work with. Tom is responsive, accommodating, & fun to work with. I haven't heard him say no to any of my suggestion yet. He's a great player to have on your team. We're happy to have met him and plan on working with him well into the future.

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    Hibu
    Response from Hibu

    Thank you so much for the kind message! We appreciate it!

    Verified purchase

    Reviewed Feb. 15, 2024

    I am thrilled with my decision to work with Graham and Hibu! Graham helped every step of the way through the transition and the results were almost immediate. I am blown away by how many Google reviews Tucson Sports Recovery has gotten since starting with Hibu; before Hibu I had to pull my clients' teeth to get them to leave a review! We are so happy with their services that we even upgraded our package to include the website. Enlisting Hibu's help is a no-brainer - take my word for it. Thank you Graham and Hibu!

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    Hibu
    Response from Hibu

    Thank you so much for your feedback regarding Graham! We’ll send this on to them, we’re sure they’ll be glad to know. Have a great day!

    Verified purchase
    Punctuality & Speed

    Reviewed Feb. 12, 2024

    I would highly recommend Tom with HIBU to help move your business to the next level. Even though we have not been working with Tom for a long time, the results are incredible. January is typically a slow time of the year in the flooring industry and we are BOOMING! Thank You Tom for hard work getting us to the next level!

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    Hibu
    Response from Hibu

    We’re thrilled you’ve had a positive experience! Thank you so much for sharing! Have a great day!

    Verified purchase
    Customer ServiceStaff

    Reviewed Jan. 31, 2024

    Great communication. Great teams. Very satisfied and pleased. Always there when I called and goes above and beyond. If I get 10 stars I would. I’ve gotten a lot more business and a lot more recommendations. Everything is working out very well. I couldn’t be happier. Just like to say a big thank you to William. He’s been a very big help and I’m very much appreciated by him and his hard work.

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    Hibu
    Response from Hibu

    Thank you so much for the awesome review! It really does mean a lot. Don't hesitate to let us know if you need anything from us in the future.

    Verified purchase
    Sales & MarketingPunctuality & SpeedStaff

    Reviewed Jan. 26, 2024

    We have already had great results with Hibu taking over our advertising needs! We get a bunch of new leads almost daily and we have been able to convert those leads quickly! Working with our Representative Gavin has been great, he put some fun back into advertising for me because it's always one of those love/hate things I have to do for business. He stays on top of what we need and answers any questions I have, no matter how big or small they might be. Our new website looks great as well and it's really user friendly. Working with Hibu has been an awesome experience!

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    Hibu
    Response from Hibu

    Thank you so much for your feedback regarding Gavin We’ll send this on to them, we’re sure they’ll be glad to know. Have a great day!

    Verified purchase
    Staff

    Reviewed Jan. 23, 2024

    Working with Hibu has been amazing so far. Specifically, working with Heather ** as our account manager has made this experience a breeze. She really listens to what our firm is looking for and bridges the gap with her/their firm's own suggestions on how to improve our marketing. 10/10 Recommend using this firm to boost your company's marketing and online presence!

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    Hibu
    Response from Hibu

    Thank you so much for your feedback regarding Heather! We’ll send this on to them, we’re sure they’ll be glad to know. Have a great day!

    Verified purchase
    Sales & MarketingStaff

    Reviewed Jan. 22, 2024

    Heather and her entire team were very professional, knowledgeable, and responsive throughout the entire process from the sales presentation to the implementation of our website and overall sales strategy. For example, the sales portion was at first more than our budget would allow, but they were able to customize to our needs and budget. The building of our website was easy and great process. If you are thinking of starting a marketing plan or enhancing your existing sales and marketing plan, I highly recommend.

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    Hibu
    Response from Hibu

    Thank you so much for your feedback regarding Heather! We’ll send this on to them, we’re sure they’ll be glad to know. Have a great day!

    Verified purchase
    Customer ServiceStaff

    Reviewed Jan. 18, 2024

    Vanessa and Darrell, When Vanessa ** came cold calling, I never thought in a million years I would make a change in my Marketing campaign. Because I am a creature of habit, and hate change. But her knowledge, and professionalism blew me away, therefore, I heard her out, and ultimately, made the change and could not be happier with the results. Once we decided to make the change, she set up a meeting with her co-worker Darrell, who in turn was as professional, extremely knowledgeable, and made my decision even easier to move forward with Hibu. From the website, to the social platforms, to the search engine presence... I'm amazed that what was promised, is actually being delivered. I truly look forward to many years of partnering with Vanessa and Hibu!!!!

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    Hibu
    Response from Hibu

    Thank you so much for the positive review! When you’re happy, we’re happy! Hope you have a great day!

    Contract & Terms

    Reviewed Jan. 11, 2024

    I have really enjoyed my experience with Hibu so far. They have been attentive to our company needs, accountable to the contract they created and have shown a genuine interest in the success of our business!

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    Hibu
    Response from Hibu

    We’re thrilled you’ve had a positive experience! Thank you so much for sharing! Have a great day!

    Verified purchase
    Staff

    Reviewed Jan. 3, 2024

    Hibu/and Hannah ** has been awesome to work with. I would highly recommend any small/big business that needs help with their website or marketing their products to check them out and see if they can help your business grow like they have helped Sheds Direct of Lexington with all the things that we needed to grow in 2023 and we look forward to 2024.

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    Hibu
    Response from Hibu

    Thank you so much for your feedback regarding Hannah! We’ll send this on to them, we’re sure they’ll be glad to know. Have a great day!

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Dec. 12, 2023

    Jeff is awesome! He gets thing done in a timely manner and is always there to help and has great ideas for our company. He is very attentive to what we need or want to try with our website and how best to drive traffic to our website. Since we have made the change to Hibu our business has increased and we have a mush better new age looking website.

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    Hibu
    Response from Hibu

    Thank you so much for your feedback regarding Jeff! We’ll send this on to them, we’re sure they’ll be glad to know. Have a great day!

    Customer ServiceSales & MarketingStaff

    Reviewed Nov. 22, 2023

    Marshall ** decided that I need a better web presence long before I picked up the phone. He weaseled past my receptionist, got my email address, and will not leave me alone. I would never work with a company whose sales force has no respect. Please stop contacting me, stop harassing me, and stop trying to sell me something I Do Not Want.

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    Hibu
    Response from Hibu
    Hello Mr. Culwell,

    We would be happy to research your concerns further if you could provide us with more information. We were unable to locate an account with the information provided. Please reach out to us at 877-748-7144. Thank you.

    Verified purchase
    Staff

    Reviewed Nov. 15, 2023

    I am very pleased with the services Hibu has provided for me for many years. My websites are very professional and esthetically inspired. My local rep., Chris ** is an exceptionally competent field presence, very patient, amiable and professional. Today Chris visited my office and guided me through options and choices for a smashing new site that offers me new opportunities to leverage more services in my addiction and Trauma practice, sharing regular research insights with my patients.

    Thanks for your vote!
    Hibu
    Response from Hibu

    We’re thrilled you’ve had a positive experience! Thank you so much for sharing! Have a great day!

    Verified purchase
    Customer ServiceContract & TermsPunctuality & SpeedStaff

    Reviewed Aug. 21, 2023

    I Was solicited by Chris ** to do my marketing as a small business owner. Their demo seemed to be what I needed to help me however it was a nightmare to get started. I signed this Proposal on 1/11/23 for 6 months and in it they outlined that half of what I purchased is "Targeted ad campaign on Facebook and Instagram that builds awareness, website traffic or leads for your business. 6 months remaining in contract". Not only has this Facebook ad done dismal, I didn't approve it and it doesn't look anything like what you'd expect in my industry. I recruit Insurance agents. They don't seem to understand my business model. I have also never seen my ad on Instagram. I have reached out numerous times with no response and their customer service simply doesn't care- just referencing that my contract 6 months isn't up yet because THEY started late.

    They just want the money. They do not care about if they produce the results that they promised or any at all for that matter. I have emailed Andrea **, Christopher **, and customer service. I have called customer service and they do not care about rectifying anything. This is a predatory company that does not stand by their product and does not provide minimal customer service. Their "contract" also does not spell out any of these terms that they go on to reference when telling you they won't do anything. Stay away. Find a company that cares because they certainly don't. I also found out that they terminated Christopher ** because of his disability. As a disabled veteran, I would never support a company that discriminates against their employees.

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    Hibu
    Response from Hibu

    We sincerely apologize about your experience with your digital advertising. We appreciate your feedback. We are sorry we weren’t able to resolve your concerns but thank you for your time on our attempt to come to a mutual resolution.

    Profile pic of the author.
    Customer ServiceContract & TermsPriceStaff

    Reviewed Aug. 15, 2023

    We looked into Hibu starting in November of 2022. A sales rep had come to visit our office and we really liked what we were told. We signed up with them, with a 6 month contract, in November of 2022 and made our first payment to them in that same month. We didn't go live with them until January of 2023, but we made a payment in December 2022 that went towards visibility marketing. In January 2023, our price went up as we finally went live, but the issues started to come afterwards. Our visibility was now *lower* with Hibu than with our previous company, so we decided to give it another month or so.

    March rolls around and we are deader than ever, which is not normal for us, so we bump up our budget by about $1500, through a verbal confirmation in a monthly meeting. What we weren't told is that by bumping the budget up, we would be *renewing* the six month contract. No one said anything in the meeting and the new statement we got in March, after that meeting, on the 10th, said that we had 3 months remaining in our contract. By April, we were becoming dissatisfied with the service, and our contract was going to be up in June. So when we were asked if we wanted to renew in May/June, we said no. We asked for confirmation on our end date, we have YET to receive that.

    We have reached out multiple times to not only our sale rep, but our account manager and their manager, and we still haven't received what we've asked for. We called last week, and we were told by Customer Service that our contract was renewed in March, but we have NOTHING that confirms that, including our monthly statements. We haven't received any email telling us how to end our services, or outlining any of the next steps, like we have been asking for. Our contract, according to all of our documents, state it should have been completed no later than June 22nd. It is now August 15th, and we have no word from them as to when they will stop charging us. They did not even tell us to contact Client Success to terminate this contract.

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    Hibu
    Response from Hibu

    Based on the research of your concern we have determined that no error has occurred. We appreciate your understanding during our investigation

    Verified purchase
    Sales & MarketingStaff

    Reviewed June 30, 2023

    I have had many advertising companies that I tried, But when I first talked with Kristen she figured they were just a another normal advertising attempt company. But she has went above and beyond my expectations. Even doing an on-site job meeting, I knew then she and the company was the best out there. And is worth 5 Stars +. Thank you! Kristen...

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    Hibu
    Response from Hibu

    Thank you so much for your feedback regarding Kristen! We’ll send this on to them, we’re sure they’ll be glad to know. Have a great day!

    Customer ServiceContract & TermsSales & MarketingPriceStaff

    Reviewed June 27, 2023

    Hibu Cold called us in March of 2022 for seo and online marketing. After 6 months of working with them for SEO they could not generate one phone call or online lead form so we cancelled with them. Upon cancellation they told us we could not cancel our online foundation's platform which they force you to buy in order to "view" your lead result that they generate. We told them in September when we cancelled our seo contract that once the 12 month contract is up we want to cancel the foundation's contract. We just learned that they continued to charge us in March, April, May and June of 2023. They told us they can not refund this amount because we are required to call it in to customer service and not our sales account manager.

    In the end we wasted thousand of dollars for no seo results and a software that did nothing for us because we cut seo for them. They ended the relationship in a horrible way. Beware and don't listen to anything the sales rep says to you they promise you the world and then go back to the contract and say, "Too bad. This is what the contract says." Lesson learned!

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    Hibu
    Response from Hibu

    Thank you for taking the time to speak with me today. Based on our research of your Hibu marketing concern, we have determined that no adjustment is warranted.

    The Online Foundation Solution was authorized on 03/31/22 with a 12-month minimum contract. The Managed Search was authorized on 04/08/22 with a 6-month minimum contract. The minimum contract terms were included in the voice verifications that authorized the contracts. You were advised on 09/29/22 on your call with Hibu Client Success that you would need to contact Client Success in March 2023 if you wanted to cancel. You were also provided the number to Client Success via email from your Sales Representative on 11/07/22. We apologize that you are not happy with the results of your products. The products worked as they should have.

    Verified purchase
    Sales & Marketing

    Reviewed June 21, 2023

    Built a new site & had us at the top of all local searches in 60 days. Tallen is fantastic to work with! Very responsive and gives timely updates on our progress towards our goals. The ads look more professional than the ones I would spend hours working on and he gets better placement. Can’t recommend strongly enough.

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    Hibu
    Response from Hibu

    Thank you so much for your feedback regarding Tallen! We’ll send this on to them, we’re sure they’ll be glad to know. Have a great day!

    Verified purchase
    Customer ServiceOnline & App

    Reviewed June 21, 2023

    I signed a 6-month contract with Hibu to have our website rebuilt and host our website. We also signed up with SEO and a advertising package. Prior to signing up I repeatedly was reassured that if we did not like the website or if we did not see the benefit, we could have our website moved back to Godaddy. That was false. Hibu uses a proprietary system to build the website that cannot be moved to any other host. They pulled all our information off the existing website to build theirs and now I cannot get the information back. Our website is down, and we have to build from scratch. They also stopped communication 2 months in. We seen a decline in calls and search engine ranking. This was a terrible decision and would advise everyone to stay away from this company.

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    Hibu
    Response from Hibu

    Based on the research of your concern we have determined that no error has occurred. We appreciate your understanding during our investigation.

    Dwayne increased rating by 2 stars.
    Customer ServiceContract & Terms
    After a positive interaction with Hibu, Dwayne increased their star rating on June 27, 2023.

    Updated review: June 27, 2023

    They finally canceled.

    Original Review: May 31, 2023

    I wasn't going to leave a review, but this has went on for a month now. To start I set a certain price to set up a website. When it came time to pay the bill was way over. The customer service doesn't care about helping. They will brush you off to someone else that will give you the same run around. VERY ANNOYING. Once the site was being set up always got a answer. I been trying to cancel for a month with numerous emails, calls, texts ETC. The website has furnished nothing, but spam calls from other websites companies and etc all junk calls. Hibu will try say they're legit calls, but fail to look into it. I would NOT RECOMMEND using HIBU for a website. They try to lock you into a contract without a physical signature or a recording of your signing by phone. I'm very DISSATISFIED WITH THE SERVICE PROVIDED.

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    Hibu
    Response from Hibu

    We sincerely apologize about your experience with your digital advertising. We appreciate your feedback. We are sorry we weren’t able to resolve your concerns but thank you for your time on our attempt to come to a mutual resolution.

    Verified purchase
    Staff

    Reviewed May 31, 2023

    Your Dry Basement, (David **, owner) did an excellent job in my basement. The guys were courteous and respectful, answering every question I had in a manner I could understand, they were very neat in their work and did not leave a mess, cleaning up everyday. I would definitely recommend them to anyone. In addition to the practical side of the job my basement looks amazing!

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    Verified purchase
    Customer ServiceStaff

    Reviewed April 15, 2023

    We were cold called by a Hibu saleswoman awhile ago, named Jamie **. Having received countless calls like these, at first I was skeptical. But what made me stop and talk to Jamie was she was local, not from overseas somewhere, and she was sincere. I met with her and Wow! I’m glad I did. Hibu is awesome. We’re really happy with what they’ve done for us. We also love having a local salesperson who we can reach out to and who listens and is patient with us. Very happy with Hibu!

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    Hibu
    Response from Hibu

    Thank you so much for your feedback regarding Jamie! We’ll send this on to them, we’re sure they’ll be glad to know. Have a great day!

    Verified purchase
    Sales & MarketingStaff

    Reviewed April 13, 2023

    I can’t say enough about this great company Hibu and my account manager, Jamie. She always goes above and beyond for me, always gets back to me right away and his help my company be recognized on the Internet much more than before I started! Definitely give them a shot for your advertising needs.

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    Hibu
    Response from Hibu

    Thank you so much for your feedback regarding Jamie! We’ll send this on to them, we’re sure they’ll be glad to know. Have a great day!

    Customer ServiceSales & MarketingPunctuality & Speed

    Reviewed March 24, 2023

    This company is a scam, promising to provide a service for a monthly fee. I pay $300 a month for 4 different services, none of which they do. For example, they are to increase my business reviews. While they did receive a number of 5 star reviews my first month with them, none of these reviews are public, I’m the only one who will ever see them. And they have done nothing since, 4 months later. They also took over my Google Business page and removed me from any administrative capacity. This page had a wrong phone number and website address, which initially I could not correct because they removed me. It took me hours on the phone with Google support to figure this out. I sent a message requesting that they correct the phone number and webpage, which Hibu declined. Google support helped me gain access to be an admin, but Hibu is still claiming ownership.

    Another service they provide is ensuring correct online business information. The Hibu dashboard indicated that my online business info was mostly 100% correct. But given the example of wrong phone and web info for at least two weeks and probably longer, their accuracy reassurances were false! I can go on and on about the lack of service, but this gives one a very good understanding of there crappy nonexistent service! Do not use unless you want to throw away you our money on this scam company!

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    Hibu
    Response from Hibu

    We appreciate the opportunity to address your situation, Audree. Based on the research of your concern we have determined that no error has occurred. We appreciate your understanding during our investigation.

    Verified purchase
    Staff

    Reviewed Feb. 21, 2023

    Matt was very helpful (and patient) as he walked us up the learning curve. We needed training in virtually all aspects of the dashboard; emails, corrections and additions, photo management, and more. I think we're there thanks to Matt. Thanks.

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    Hibu
    Response from Hibu

    Thank you so much for the awesome review! It really does mean a lot. Don't hesitate to let us know if you need anything from us in the future.

    Verified purchase
    Staff

    Reviewed Feb. 16, 2023

    Rachel is a true marketing expert. It’s so hard to find someone who hits all the marks—thorough, honest, attentive to detail, knowledgeable, professional, friendly—Rachel truly possesses all of these things and more. She takes pride in her work and represents Hibu as if it were her company. She takes the time to learn about my industry so that she can formulate a personalized marketing strategy relative to the needs of my business. This translates to a successful campaign where I can see positive results. If you are a small business owner, I suggest meeting with Rachel. She will help identify the needs of your business so that you, too, will have great results. See for yourself!

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    Hibu
    Response from Hibu

    Thank you so much! So glad to hear that you're happy with our service! We look forward to continuing to meet your business’ needs. Please have a great day!

    Verified purchase
    Staff

    Reviewed Feb. 14, 2023

    Tallen with Hibu has been an incredible sales representative and has went above and beyond with helping our company get straightened out and boosted on google. He also is very responsive when it comes to making changes to our website or Facebook.

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    Hibu
    Response from Hibu

    Thank you so much for your feedback regarding Tallen! We’ll send this on to them, we’re sure they’ll be glad to know. Have a great day!

    Verified purchase
    Customer ServicePrice

    Reviewed Feb. 14, 2023

    Great affordable service, efficient communication and a really easy way to get more traffic and sales. I really like the one on one customer service they provide. Excellent customer service! Whenever I needed something they were there for me. My digital consultant John ** is the best!

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    Hibu
    Response from Hibu

    We’re thrilled you’ve had a positive experience! Thank you so much for sharing! Have a great day!

    Verified purchase
    Customer ServiceStaff

    Reviewed Jan. 31, 2023

    I can't say enough about Steve **. I have known him for a few years now. I joined Hibu last May. And my profit is higher. He calls me several times a month to check to see if everything is going ok. And he is always there to answer questions and show me how to use tools on my website. He has a good teacher for things that I don't know. Steve gets me work from his other Hibu customers. I consider Steve a great friend! And I highly recommend him!

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    Hibu
    Response from Hibu

    Thank you so much for your feedback regarding Steve! We’ll send this on to them, we’re sure they’ll be glad to know. Have a great day!

    Verified purchase
    Staff

    Reviewed Jan. 19, 2023

    Pete has been instrumental in helping us get online exposure. He not only built our website but has also educated us about how to gain exposure. I now consider Pete to be our trusted advisor when it comes to all aspects of our online presence. He truly is there to help, not just sell us something.

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    Hibu
    Response from Hibu

    Thank you so much for your feedback regarding Pete! We’ll send this on to them, we’re sure they’ll be glad to know. Have a great day!

    Verified purchase
    Staff

    Reviewed Jan. 13, 2023

    He is my Hibu rep and he is the best. He is the reason why I trust you guys to get the job done. He's there when I need them and we have sessions all the time where he shows me the detail. He shows me the analytics and makes me a believer in what you guys do.

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    Hibu
    Response from Hibu

    Thank you so much for your feedback regarding Pete! We’ll send this on to them, we’re sure they’ll be glad to know. Have a great day!

    Verified purchase
    Customer ServiceContract & TermsSales & Marketing

    Reviewed Jan. 3, 2023

    They lure you in they call you every day many times, and they promise anything you wish to get you into the contract. And then it's nearly impossible to cancel. You're just calling the number and then you call again and again and they say, "You never called us to cancel," and keep charging. And everything it's just a big scam. They say you have clicks and impressions but none of that is verifiable. They just making all that up. Since I wasn't able to cancel their services after 6 months of agreement passed I had to cancel the credit card and they threatened me with collections, so I forwarded everything to my attorney. I guess it's going to be a lawsuit.

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    Hibu
    Response from Hibu

    In our research, we see that you have called in three times to request cancellation. All 3 times you were reminded that you needed to speak with Hibu Client Success to request a cancelation. For the first two calls, you refused and disconnected the line. On the third call, you were transferred to Client Success and your contract was canceled as requested.

    Verified purchase
    Staff

    Reviewed Dec. 28, 2022

    I think Stacy is very attentive and passionate about her job. She has a lot of insight and valuable information to offer. I think the service is just more of a long term, not immediate based, so you have to be in it for the long haul.

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    Hibu
    Response from Hibu

    We are thrilled you've had a positive experience! Thank you so much for sharing! Have a great day!

    Customer ServicePunctuality & SpeedStaff

    Reviewed Dec. 20, 2022

    This company generated NO leads, NO brand recognition, NO help what-so-ever. Furthermore cancelling with them was a NIGHTMARE. Their legal counsel informed me all I had to do was contact my sales rep (which I did) but the sales rep later informed me I had to call their toll free number. So I called. Then I got an email. I called the number in that email. Informed them I wanted to cancel in a voicemail because no one ever answered the phone at that number. NO CANCELLATION. Their legal department rep rudely informed me that I never called their number because they didn't have a record of my call.

    I am not sure how on earth that is even possible. Now I get the pleasure of writing them a large check for months of services for which I HAD CANCELLED. The only way I could get them to stop billing was to cut them off at the payment source or this would have continued indefinitely. I would never trust HIBU with my marketing nor to access to my checkbook. This was by far the biggest waste of time and money. Stay away. Run for the hills.

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    Hibu
    Response from Hibu

    I apologize that you are frustrated with your results as well as the cancellation process. I reviewed your dashboard results during the period of 03/16/21-11/09/21 while the products were live. The Display product received 258K impressions and 1011 clicks. The Listings product went from a 98% error rate to a 0% error rate. I am happy to report these are very good results! The cancellation policy is clearly stated in the terms and conditions of the contract. I apologize for any inconvenience.

    Verified purchase
    Customer ServiceContract & TermsStaff

    Reviewed Dec. 5, 2022

    I signed up with HIBU on 10-2022 and entered into an agreement and was stated in contract Facebook and Instagram, they don't do Instagram. They stated the date in my contract as 10-20-22 and I had 6 months. When asked to cancel they said that it was 2 extra months due to the "going live"; which is not stated on the contract. They published my new site without permission and approval of edits. They breached their own contract. Would not recommend. Told me things, then recanted, then changed statements and I have complete records. Said I was wrong, and I proved myself correct. Said nothing would go out without my permission and immediately they were publishing. Said I hadn't responded so that things go up if I don't respond. I was extremely responsive. Do not recommend.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Nov. 30, 2022

    Whatever questions I have they'll do their best to answer them. They genuinely care about to making your business goals. Tell them my ideas and they give me advice on what I should do. Thanks for helping me build my business a!

    Thanks for your vote!
    Customer ServiceContract & TermsSales & Marketing

    Reviewed Nov. 24, 2022

    I have wasted 9 grand signing a contract with this company. The ads they created for me are just awful, it took 2 months of several requests for them to make them less awful but still awful. The very few phone calls I have received have been from well outside my service area which was clearly stated before I agreed to hire them. STAY AWAY.

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    Hibu
    Response from Hibu

    The review that you left stated that you did not like the ads that were created. I see that you had requested a different photo because the photo used looked stretched, the image provided was the image that was used. The image looked stretched not because it was improperly resized but rather because it was already stretched when it was sent to us. Once Support was notified that a change was requested the photo was replaced the same day with a stock image photo. In addition, you stated that you had received very few phone calls from your advertising. While researching I noticed that you have never entered the code in your 3rd party website to track and record the calls. The only calls that would show on your dashboard would be when a potential client clicks to call from the ad, if a customer would click to your website to get more information and then click to call the call would not be tracked or recorded because you never entered the code to track that information. I also verified that the radius was set up as requested during the consultation to 13 miles around your business address.

    Verified purchase
    Sales & MarketingStaff

    Reviewed Nov. 21, 2022

    I have been an extremely happy Hibu customer for a few years. I can't use enough words to convey how efficient, knowledgeable, and helpful they've been for our small business. I have had plenty of experience dealing with advertising companies who only "nickel and dime" you without really supplying the exposure that you need to succeed. Hibu is one of the best!!!!

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    Hibu
    Response from Hibu

    We’re thrilled you’ve had a positive experience! Thank you so much for sharing! Have a great day!

    Verified purchase
    StaffProcess

    Reviewed Nov. 19, 2022

    It is too early in the process to say 100% but what I can say is all the staff was friendly and professional. They helped me understand the process and what I was paying for. They are very knowledgeable n their field and so far have generated more leads for my business thank you.

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    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Oct. 27, 2022

    Our new Hibu website looks great and we are seeing some good results with the SEO and marketing plan. The on-boarding process was quick and easy and Callie and the Hibu support team were very knowledgeable and responsive. I look forward to a continuing successful partnership with Hibu.

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    Hibu
    Response from Hibu

    Thank you so much for your feedback regarding Callie! We’ll send this on to them, we’re sure they’ll be glad to know. Have a great day!

    Verified purchase
    Customer ServiceStaff

    Reviewed Oct. 13, 2022

    Evan was very straight up and honest from the first time I talked with him to the last conversation we had. Every time I had a question or concern, he addressed in a timely matter, Very knowledgeable and anything he was sure of he, he reached out and got the information I needed

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    Hibu
    Response from Hibu

    Thanks so much! We love getting to hear from our clients! Have a great day!

    Verified purchase
    Customer Service

    Reviewed Sept. 29, 2022

    Awesome Customer Service and attention to detail. Always willing to listen to questions or feedback. We have definitely seen an increase in being noticed in our local area. HIBU has been a great asset to Adler Tree Service. Thank You

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    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Sept. 14, 2022

    The customer service was spectacular that we received from Custom Security Integrated for our alarm system. They were responsive, more than kind, considerate of our time and very friendly. Justin M. came and taught us (not very techie people) how to work everything. He took his time and we did not aggravate him at all. LOL. Shelly is in the office and she recognizes my voice when I call. You don't get that every day anymore! And, Scott (owner) came out and gave us our estimate personally. All in all, it was a superb experience and I recommend them highly!!!

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    Verified purchase

    Reviewed Sept. 13, 2022

    Hibu has been all we could of ever asked for. We went with a full customized solution and are so glad we did. Everything has been a great experience including the set up and onboarding. We were hesitate at first because it was a commitment and we were new to something like this. But they held our hand throughout and made things easy on us.

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    Hibu
    Response from Hibu

    Thank you so much for the kind message! We appreciate it; however, we are unable to locate an account for you. Could you please supply us with a business name? So we can match the review to the account.

    Verified purchase
    Sales & MarketingStaff

    Reviewed Aug. 27, 2022

    Lauren **, Huntsville, AL HIBU became my agent a few months ago after years of no clicks and no sales with another company. She and Hibu took my decrepit website and turned it into an easily navigated sales tool. The clicks and sales/quotes have been eye opening for me. The internet ads she placed, along with the new website, have increased my business and the results have been amazing. Thank you, Lauren. You are the only agent I’ll ever work with.

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    Sales & Marketing

    Reviewed Aug. 25, 2022

    Hibu is a click marketing company, they market their sales pitch to you very well, that is how they sucker you in. It's a bunch of balderdash, you will pay them money and get nothing back. Save your money instead, that is the American way.

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    Verified purchase

    Reviewed Aug. 25, 2022

    Great Organization, delivered everything as promised, extremely happy and look forward to growing my business with them. The do it yourself tools and the ability to take control of my own website and make instantaneous changes has been a very liberating and empowering experience.

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    Hibu
    Response from Hibu

    Thank you so much! So glad to hear that you're happy with our service! We look forward to continuing to meet your business’ needs. Please have a great day!

    Verified purchase
    Customer Service

    Reviewed Aug. 23, 2022

    Working with Tallen on leads has been the best experience. From making sure to call and check in, meetings in person to go over things, taking the time to go to our jobs, and always is available when we have questions. I would recommend them 100% to anyone!

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    Hibu
    Response from Hibu

    Thank you so much for your feedback regarding Tallen! We’ll send this on to them, we’re sure they’ll be glad to know. Have a great day!

    Customer ServiceSales & Marketing

    Reviewed Aug. 19, 2022

    One of my clients was a rep for this company. She convinced me to sign on. From the beginning we only broke even month to month which was ok as we were just starting with them. But over time, the calls and work got less and less to the point where it was non existent. I called and said make some changes but pause our ads for the following month because if we don't show increase we will be cancelling. There was no progress so I text my client/rep that we would not be continuing. Month and a half later I got a $10,000.00 charge and they claim I can't cancel with my account rep and they sent me an email stating so. Imagine charging someone $10,000.00 without making (1) phone call. Going to court with them. Absolute SHAM!!! STAY AWAY!

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    Hibu
    Response from Hibu

    Based on the research of your concern we have determined that no error has occurred. We appreciate your understanding during our investigation.

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Aug. 17, 2022

    David answered several calls for repair service at three of our rental properties. On each visit he was timely, professional and knowledgeable. The quality of his work is exceptional. We have already referred him to several friends and other business partners. Highly recommend!

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    Verified purchase

    Reviewed Aug. 5, 2022

    Tallon helped us from start to finish and continues to be available for anything we need!! We are very satisfied with our service! We would recommend using Tallon and Hibu to anyone who needs help with their marketing and website

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    Hibu
    Response from Hibu

    Thank you so much for your feedback regarding Tallen! We’ll send this on to them, we’re sure they’ll be glad to know. Have a great day!

    Verified purchase
    Customer ServiceStaff

    Reviewed Aug. 4, 2022

    In 2021 I acquired the long standing Stefani Plumbing from the original owner. In discussions about the marketing he had in place, the original owner said he has been working with Pete at Hibu for quite a few years and gave me his number. I had already started talking with other companies and entertained a few different ideas. I ended up going with another company to create a new website and internet marketing campaign. They were awful. My website looked good but I couldn’t be found online and wasn’t getting any leads. Pete kept calling to check in and after I realized I was getting more attention from “persistent Pete” than from my new marketing company, I decided to hear what he had to say.

    Pete showed me how my current marketing budget was really only getting me a website and not attracting any new customers. He showed me other companies that he works with and more importantly what he was doing with Stefani before I came in and how he could make a much better use of the same marketing budget. He redid my website using what was working with the old owner as well as my own ideas and placed ads on Google and Facebook to attract new clients. 1 year later, I look great online and I am getting a lot of great leads from my marketing campaign. I feel the face to face interaction with Pete and Hibu is what really has made the biggest difference because nothing is lost in translation. We are on the same page and have made tweaks along the way to keep making our marketing better and better. I highly recommend working with Pete and Hibu.

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    Hibu
    Response from Hibu

    We’re thrilled you’ve had a positive experience! Thank you so much for sharing! Have a great day!

    Verified purchase
    Customer ServiceContract & TermsSales & Marketing

    Reviewed July 27, 2022

    Original phone call was great. I signed up for a 6 month agreement with the option of a full refund if for any reason I chose to cancel within 7 days. I received an ad for proofing on day 7, it was awful. Broken English, terrible picture, poor grammar, and even referred to my haunted trails as a hiking trail. At this point I tried calling Brian with no luck but I left a message that I wanted to cancel and a refund. I called the main office as well as Sophia the girl who created the ad with no answer but left messages. I did reach the toll free number and was told I had to speak with Brian the original salesmen. I stayed I've tried he isn't getting back to me and they said he was out for a few days. Day 8 Brian calls and says I'm locked in because it's day 8. I spoke with many people in this company now and they are all claiming I get no money back. I strongly suggest everyone think hard before using this company. The customer service is just as bad as their ads.

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    Hibu
    Response from Hibu

    All feedback is important to us and we appreciate the time you took to tell us about your experience. We are glad that we were able to come to a mutually beneficial resolution.

    Verified purchase
    Installation & SetupSales & MarketingStaff

    Reviewed July 25, 2022

    Bob was very easy to work with and gave us new ideas to increase our sales. We found him very professional and knowledgeable in setting up our account. We look forward to working with him every year. I will gladly refer Bob to anyone in the future.

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    Verified purchase
    PriceStaff

    Reviewed July 25, 2022

    For many years, Robert ** has expertly handled my Hibu account. A consummate professional, Mr. ** is always thinking of innovative ways to expand my client base and improve my SEO. He is responsive, answers my questions, and always acts in my best interests. Based on my lengthy association with Mr. **, I would highly recommend him to anyone seeking to maximize their business opportunities at a reasonable cost.

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    Customer ServiceContract & TermsSales & MarketingPriceOnline & App

    Reviewed July 22, 2022

    Updated on 08/04/2022: Please add this to the end of my original post as you did with my part 2. **READ THEIR RESPONSE AFTER MY FINAL COMENTS**. I would like People to "Become Educated Unlike Me" before they do business with Hibu. I did not complain about my results as advertising is always a risk and regardless of anything, NO ONE can guarantee results. Obviously I was not happy with the results and simply wanted to cancel my contract but because they "do not like to discuss the end of a contract" and I did not read the 118 page contract myself they assume you will be a customer for a long time and do not explain what happens when you cancel service.

    As you can see by their reply this is more than a 6 month contract. In it's simplest form it is for life at today's rate of $225 per month and at any time you cancel be it 1-5 years the result will be the same, you have nothing in the end. Additionally, when you are done with them, absolutely will need to redo a website at your cost of money or time or both. Now, if you still decide to do business with them anyway, understand the advise they are giving in their response. I have tried my best to give you as much information as possible for you to make an educated and informed decision based upon my experience and their reply.

    "Your claim request - no adjustment. Date: 8/3/22. Hi Mr. **, Based on our research of your Hibu marketing concern, we have determined that no adjustment is warranted. As discussed, the website designed for you by Hibu, belongs to Hibu. However, you can copy and paste the content and take any images that you provided. Your Hibu website can be reinstated within 90 days by calling 844 742 7428. The monthly rate has increased to $225.00 per month. You may also wish to check with your previous website host to have your original site reinstated. We appreciate your understanding during our investigation. We apologize for any inconvenience this may have caused. Thank you, Claudia **. Hibu Customer Service. 877-899-1228."

    Updated on 08/01/2022: Part 2 of Hibu Review "Become Educated Unlike Me." Wow, so after playing phone tag, Claudia ask me why I am unhappy with Hibu. Um, did you not read the review? She says "so you are unhappy that you lost your website?" Are you kidding me. I had a website before starting with Hibu and now I have nothing. Even though I am trying to rebuild my site again, My guess is I lost any SEO work that was associated with the. So I ask her if there is anything in my previous review that is untrue. She can't say that there is and I ask her to respond publicly if there is. Then, I have learned after talking to her that the website that I paid for or any other service related items become property of Hibu.

    Now I don't know where it states that in the contract but I'm sure it's there but either way just another item that was not brought up in the sales pitch. So, anytime you give Hibu access to anything having to do with representing your company keep in mind it all belongs to Hibu. After talking to Claudia and asking about being misled or having things intentionally left out of the initial sales pitch/contract consultation, I am told that they don't talk about things that happen at the end of the contract because they feel you will be a customer for a long time. Again, shame on me for not reading the contract of 118 pages as your sales rep. Will never tell you upfront about anything that happens if you decide to end the contract.

    So, in long, Hibu is not responsible for anything that goes wrong, they own all rights to anything they touch, and if you think about it, it is a life long contract because even if you downgrade your service to $225 a month which is required to keep your site up and you ever decide to stop working with them the end result will be the same just at a later point. Could be months or years depending on how long you stick with them. Keep in mind you have no rights to anything if you cancel your service. At least I own my domain name. I am not sure how to add this to my original review as a follow-up after talking to Cluadia. Attn: Cluadia, please feel free to state any part of my review that is not true and list it so everyone can read and decide for themselves.

    Original Review: * My experience follows recommendation. 1st of all read the contract. It is 118 pages long where they basically are not responsible for anything that they may or may not do. Pay attention to 10(b) 20(c) 21(a) 22 and under Service terms for Website-Vertical 3(c) 3(d). This is how the Sales pitch should have gone. "We can't use your existing website because it sucks and we need to redesign so we can get the best SEO results. The fee for the new website is $250. The SEO contract you signed up for is 6 months at $750. If you decide to cancel you have 2 choices. Lose all the SEO that has been done including your website will be shut down and you don't need to pay anything else.

    The website you paid for cannot be transferred because sites can cost up to $10,000 and we don't offer that service. We understand you had a poor website to begin with but understand if you cancel you will have nothing. Your second choice is to downgrade your service for $225 because that is the only option. Again we will not transfer the site you paid for, nor do we offer just standard hosting of a site. So when can I sign you up."

    So my question is ? Would you still want to do business understanding that this is the reality of the contract. NOW for my experience. What was left out, or how things were worded. If you cancel you won't lose anything and all the work paid for won't be wasted. No mention of losing everything, downgrading site so I would not have wasted my money. I'm sorry you misunderstood. I can't misunderstand anything if it was never talked about. Well you know some places charge $10,000 for their website design but I will help you get a free Google landing page. At no point was I ever told that after my 6 month contract of $750 had to be downgraded to a fee of $225 month to month but as you can see at any point I would still lose all.

    In the 118 Pages of the Hibu contract I do see that says needs to be downgrade. My fault I did not read but it never mention shut down of website. Yes they mention shutting down email account and mail boxes. They never mention you can't transfer website back to original hosting but then again I am not a lawyer and only have so much time to read 118 pages.

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    Response from Hibu
    8/3/22

    We sincerely apologize for your experience with your digital advertising. We appreciate your feedback. We are sorry we weren’t able to resolve your concerns, but thank you for your time in our attempt to come to a mutual resolution.

    7/26/22

    We appreciate the opportunity to address your situation, James. We would like to resolve your situation with us. We have notified our customer service team and someone will contact you within 2 business days.

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed July 14, 2022

    This entire experience with Hibu has been wonderful. The set up process was quick and made very simple. We were walked through everything, told exactly what we needed to do, and we were up and running in no time. Our consultant John has been phenomenal to work with. The initial meeting was great, he really took time to get to know us as a company and gave input about what would work best for us. He's answered all my questions, checked in to see how things are going, and always reassures me I can reach out with any questions or concerns. I definitely think adding Hibu into our company for online marketing was one of the best things we could have done. We've generated new customers and service areas as well as connected with current customers to get honest reviews. Highly recommend Hibu to any service/trades company looking to gain customers and jobs.

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    Customer ServiceContract & TermsPunctuality & SpeedOnline & AppStaff

    Reviewed July 12, 2022

    Hello, my name is Armando **, My father is Angel **, Owner of Eastom Plastering. I am very very upset with Hibu and am hoping to resolve this issue before my farther escalates the situation and terminates the contract early. April 28th > I sent out an email to my agent Mary **, and Sophia **. I made it absolutely clear, that I did not want any sort or form of "tracking" number on my account. Also you have record of the email AND the 2nd / final consultation phone call my father had with Mary and HIBU> MY FATHER MADE I CLEAR ONCE AGAIN NOOO TRACKING NUMBER ON OUR ACCOUNT. (Both of these instances are verifiable). May 25th > Website goes Live, WITH tracking number. We texted and called Mary every 2-3 days demanding to turn off the tracking (which should have never touched my website PERIOD, simple as that....) Tracking number gets turned "off" > but it remained on our website until JUNE 19th.... (According to a tier one manager me and Mary spoke with)....

    3 (THREE) customers, contacted my father, and informed him that the number on the website was a DEAD END NUMBER> IT LEAD TO NOWHERE. July 2nd, I open the website on my MacBook Pro. DEAD NUMBER IS STILL DISPLAYING.... July 4th 2022, > My father, and I, and my younger brother who has nothing to do with this business. Each went on the eastomplastering.com website, and we took VIDEO EVIDENCE!!!! THAT THE DEAD Number REMAINED THERE, when it should have never even touched our website. THE DEAD number was on our website MAY 25th > July 5th... Confirmed on more than 8 difference devices if we include the customers who informed my father of this ridiculous, unbelievable error, on HIBU'S END..

    Absolutely insane how this error went on for so long despite us making this clear (NEVER TRACKING NUMBER), BEFORE THE WEBSITE WAS EVEN LIVE.... We need to find a way to work this out, we are demanding a full month's worth of credit applied to our account effective immediately.... Kristin ** was in charge of performing a thorough investigation, and informed us that no adjustment was warranted.... I contacted her personally via phone call July 11th, 2022 around 10 AM west coast time. She took notes of everything I just typed once again, and said she would contact me right back. I never heard back from her, no update whatsoever. This has been the slowest months my father has had in years. Please contact me, we need to figure out a way to resolve this. Thank you for your time and consideration.

    - Armando A. **

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    Contract & TermsSales & Marketing

    Reviewed July 8, 2022

    When Hibu first switched from Yellowbook years ago we tried Hibu. They took our money and never advertised what was agreed upon. We canceled. Fast forward, last year a new rep called us and told us Hibu had changed since then. And he said we would not have a contract. Give them a chance. We did. $1300 a month worth. Our social campaign took month to activate, our google was never hooked up, I never received a report on my actual pay per click from Google which $500 a month was allotted for that.

    In Jan 2022 we added a referral option, which unbeknownst to us locked us into a contract!! I have been trying to cancel my account for 2 months and they will not allow me to until I pay them the $2600 they deceitfully put a contract on us for! We never signed the contract and was never made aware of it. On the signature page of so called contract, It is signed by someone saying "telephone authorization"!!! We were NEVER made aware of this at any time or I NEVER would have added services!! They are unethical and would not recommend this company.

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    Response from Hibu

    Thank you for your understanding during our recent conversation regarding your Hibu advertising. We apologize for any inconvenience you may have experienced and are pleased to be able to resolve the matter in a mutually satisfactory manner.

    Customer ServiceSales & MarketingStaff

    Reviewed June 29, 2022

    The owner of our office was talked into an "advertising" account with Hibu. Recently, I received a call from them stating our account was past due. I asked for more info and the snotty collections said "Advertising." I asked what kind, and they very snippily replied, we drive traffic to your website. This raised a red flag because we do Not have a website. The reason their payment was denied is bc we had our account compromised and we were being super careful who we gave the new information to. Apparently, they turn you over to collections pretty quick, our card had been on hold less than a week, so don't mess around with them...

    Collectively, the owner and I decided we didn't need their services for much of the above paragraph. Here is where it gets even worse.... They made her on a recorded line go through a lot of questions, made her say no she didn't want the service etc. I get security but even our bank doesn't put you through what this company put her through. They made it very difficult to leave. By the end of the call the owner was pretty angry.

    The real kicker, this morning I had another message waiting wanting to discuss this further. They don't want to hear from me the lowly office manager, the one that actually makes the decisions. SO, if you like paying for what you're not receiving, high pressure sales and a nearly impossible way to kick them to the curb these are your people.

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    Response from Hibu

    All feedback is important to us and we appreciate the time you took to tell us about your experience. We strive to provide excellent customer service, and regret the experience you’ve had. We’ll schedule someone from our customer service team to contact you to form a solution.

    Verified purchase
    Sales & MarketingStaff

    Reviewed June 17, 2022

    Big Shout out to Ryan at Hibu! He was easy to work with and helped get our website and ads running quickly. We have seen a big increase in traffic and customers with all they have done for us. Highly Recommended!

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    Hibu
    Response from Hibu

    Thank you so much for the awesome review! It really does mean a lot. Don't hesitate to let us know if you need anything from us in the future.

    Verified purchase
    Customer Service

    Reviewed June 15, 2022

    My customer base has blown up since Hibu took over my marketing campaigns. We can barely keep up with all of the work coming our way. They really did fix my online presence which has boosted my Google ad as well!

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    Hibu
    Response from Hibu

    Thank you so much for the awesome review! It really does mean a lot. Don't hesitate to let us know if you need anything from us in the future.

    Customer ServiceContract & TermsOnline & AppStaff

    Reviewed June 14, 2022

    I signed up with a marking company on Feb 4th 2021, to increase my sales, website traffic and SEO. According to the agreement, HIBU was to build and switch my website over to a new platform that would meet the criteria to google SEO along with managing my local ranking, listing manager google Keyword SEO. The local sales rep assured me the new website would be ready for a first draft in 2 to 4 weeks. The sales rep that was supposed to work with me quit with HIBU in March and I was assigned another rep Brett. My first website draft was not until April and had numerous errors including grammar, incorrect information, pixelated pictures, duplicate photos, buttons that did not work and or mislabeled and nothing was consistent.

    I was ensured the website would not go live until I approved the final version, however HIBU published the incorrect website WITHOUT my permission. Upon submitting a request to change the errors, HIBU team would only fix one or two at a time and only on the website platform, never on both the website and mobile platforms. I would ask Brett to do very simple changes such as delete extra blank spaces, and his response for almost everything is "That is not possible." So I began to do changes myself and took videos of what I was asking for. It is the last day of May and there are still grammar errors that I have asked to change multiple times.

    Since HIBU switched my domain to their platform, my google SEO has dropped significantly due to incompetency of GLM. HIBU named them random names that DO NOT correspond to my business at all! HIBU assured me they would push five main keywords for google analytic purposes to drive website traffic. After two months of entering this agreement one of the keywords was incorrect and the other one was completely missing! Upon bringing these errors to HIBU, they begin to word stuff with one of the incorrect keywords. Hibu does not follow through after receiving payment and has 100% damaged my WOSB.

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    Response from Hibu

    We sincerely apologize about your experience with your Hibu digital advertising. We appreciate your feedback. We are sorry we weren’t able to resolve our concerns, but thank you for your time on our attempt to come to a mutual resolution.

    Verified purchase
    Staff

    Reviewed June 8, 2022

    Bethany was very friendly, attentive, and helpful with my account concerns. I would recommend Hibu based on my experience with her! I consider it a bonus as I was already satisfied with the service I receive on a monthly basis.

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    Hibu
    Response from Hibu

    Thank you so much for your feedback regarding Bethany! We’ll send this on to them, we’re sure they’ll be glad to know. Have a great day!

    Profile pic of the author.
    Customer ServiceContract & TermsSales & MarketingPunctuality & SpeedStaff

    Reviewed June 6, 2022

    Hired HIBU to run my ads for and I have a full trail of emails asking them that they need to run my ads in my own Google ads account and Facebook ads account. When I asked for reviews from previous clients, they pasted 3 review screenshots (probably fake) in their email and were not able to give me the link to any independent website. They immediately charged my card $10,0000 and hooked me into a contract for 6 months. Red flags started to appear on day# 1.
    -----------------

    FACEBOOK AD - The "Facebook ad expert" they assigned to me by Hibu's project manager's own admission was the "lowest in the food chain". She literally clicked a few buttons here and there, dumped some stock photos in the ad and started running the ad. I was shocked by the incompetence of the ad copy. She even used a stock image (which I had only shown them as an example and clearly told them to not use it due to copyright issues). The ad was so bad that I could have hired a 5 year old and they would have done a better job, I promise. I complained to them and they quickly switched to defensive mode. Instead of admitting they have no idea how to run Facebook ads, they told me "we suggest you explore Google ads instead". I told them to immediately stop running the Facebook ads because I was shocked by their incompetence.

    GOOGLE AD - They made some unauthorized changes to my Google profile which caused Google to suspend my profile and I am still struggling to get it unlocked. Although, the money was taken out on day one, the person assigned to run the Google ad for me did not do anything for the entire month. There was no communication and I had to keep pestering them for "status". The only clicks I have ever got from these ads are from SPAM BOTS. I still have an entire list of SPAM left by BOTs on the incompetent ads they created.

    I blocked my card, but then came the constant harassing voicemails and a barrage of threatening emails claiming to sue me in court. How are these guys in business? How dare they try to rip people off like this? The amount of effort they are putting into threaten legal action, if they had just put it into doing the actual work I hired them to do, this situation wouldn't have arisen.

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    Hibu
    Response from Hibu

    Thank you for bringing this to our attention, Nishant. We apologize for your recent purchase experience and would like to assist you. Someone from our team will be following up shortly to assist you with a resolution.

    Verified purchase
    Customer ServiceStaffProcess

    Reviewed May 25, 2022

    Ryan has been great through the whole process. He explained everything clearly and made sure I understood, always answers my calls with any questions I have and is very polite. I would highly recommend him and the company to anyone that is looking into online marketing!

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    Hibu
    Response from Hibu

    We’re thrilled you’ve had a positive experience! Thank you so much for sharing! Have a great day!

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    Customer ServiceStaff

    Reviewed May 18, 2022

    Great experience from start to finish. Focus on driving quality leads. Great working directly with a one-on-one rep, Tallen, who handles all of our concerns and has unbelievable response time. Any changes to our plan our to our site get processed within hours!

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    Hibu
    Response from Hibu

    Thank you so much for the awesome review! It really does mean a lot. Don't hesitate to let us know if you need anything from us in the future.

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    Customer ServiceStaff

    Reviewed April 29, 2022

    Stacy has been extremely helpful. She explained everything very well and I have seen my business grow in just a short period of time. She is very responsive to my calls and answers my questions in a timely manner. She is very knowledgeable about Hibu and how to use all the tools to help grow my business. I have worked with others in the company and did not have the same experience as I have had since working with Stacy. I highly recommend her as your hibu representative. I will definitely stay with hibu with Stacy in my corner.

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    Staff

    Reviewed April 15, 2022

    Patrick ** and his team are amazing! If you want to get your business bumping in relevant and make more money than invest in HIBU absolutely! I own a tattoo studio, and business is booming, we are relevant on social media we are relevant on Google and Hibu. So many good reviews, so many people coming in saying they found us off of this site and our website, which is amazing by the way. Highly recommend. It takes money to make money. Definitely an investment worth your while

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    Hibu
    Response from Hibu

    Thank you so much! So glad to hear that you're happy with our service! We look forward to continuing to meet your business’ needs. Please have a great day!

    Verified purchase

    Reviewed April 6, 2022

    Jamie has continued to make sure we are getting the most for our money and time. Continuing to update us and our website to get the most out of it. We’re looking forward to growing our business and surpassing our goals year after year.

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    Hibu
    Response from Hibu

    Thank you so much for your feedback regarding Jamie! We’ll send this on to them, we’re sure they’ll be glad to know. Have a great day!

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    Customer ServiceSales & MarketingStaff

    Reviewed April 4, 2022

    Got my ads in all the right places. Now my phone is ringing off the hook!! Great one-on-one staffing, creative ways to drive more customers to my business. And great way to spend my advertising dollars. I had so much fun today! I’m going to do it again tomorrow!! Thanks Hibu!!

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    Hibu
    Response from Hibu

    Thank you so much! So glad to hear that you're happy with our service! We look forward to continuing to meet your business’ needs. Please have a great day!

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed March 30, 2022

    HIBU and Nick ** have been great to work with. Nick is always punctual and very attentive to any concerns I may have. I am a small business and he works hard to get me the same quality of product as the large businesses have while keeping my budget in mind. Our recent webpage upgrade included the addition of Hibu taking over my online business listings management. Within the first week, Hibu was able to find items that were listed wrong for the past 6 years AND get them corrected. Something that I have been trying to get resolved with my previous OLM provider with no success. I am so pleased to work with Nick and his team and look forward to many more years with Hibu. Thank you.

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    Staff

    Reviewed March 29, 2022

    HIBU has a great product. It was so easy to work with them. I am well pleased so far. I am looking forward to seeing how this is going to help my business. I would recommend HIBU to anyone trying to get their business going!!!

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    Customer ServiceStaff

    Reviewed March 27, 2022

    My painting company has been in business for 4 years now and I been looking for that marketing company who could really get me where I needed to go and Hibu marketing team has done a great job bringing in the leads all the way to the website developing. I’m very pleased with the ROI. But that’s not the most important aspect for me, what other marketing firms lack from my experience thus far is making the customer (myself) feel valued, not just another person dumping cash into marketing.

    Well, Rachael over at Hibu does all that and above, you can feel how when I have a problem it becomes hers and she brings me a solution within hours, sometimes minutes. She has made us feel at home and valued here with Hibu and we’ll be using them for a long time. Also, I don’t want to forget but the reason I use Hibu in the first place is because one of my best friends who owns a glass company referred me to Hibu and of course Rachael took care of him on the customer service side and he was raving about them and I took his advice and Hibu has not failed.

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    Customer ServiceStaff

    Reviewed March 15, 2022

    We at Rainbow Garden in Urbana, are extremely appreciative for what Steve ** and Hibu has done for our business, but even more happier to have met and made a friend in Steve! Steve has always been extremely professional, but beyond that, has always cared about my family and I. Most partnering companies have reps that make sure your ads are up and running and that you've paid the bill. Very rarely contact you, unless they need something from you.

    That's not the case with Steve. He'll call just to make sure we are ok. Stop by just to see if our business has picked up, and try to think of an idea to continue growing. But that's not all. He goes above and beyond the call of duty. For example, when he found out my parent's house was broken into, he'd call at least once a week to make sure we were all OK. Constantly asking if there was something he could do to help us. Trusting him with helping my business, has paid off beyond the business aspect. Not only have I found someone I can trust to help build my business, but have also gained a friend whom I'll call and invite to a family BBQ. We are very lucky to have partnered up with Steve and Hibu! But Hibu themselves are very fortunate to have had Steve with them for long. Extreme perfectionist, and a great friend!

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    Customer ServiceContract & TermsSales & MarketingStaff

    Reviewed March 14, 2022

    Updated on 03/16/2022: Day 6 trying to cancel a product which it didn’t give me any profit at all and no solution to my case. I’m really disappointed with the service. Everyone that hires this company will only pay a monthly fee and not getting results. How they think that I’m going to have money to pay them if I’m not getting any costumer at all?? Don’t take any risks, they don’t care about the customers at all. They only care about the money they are receiving from you. I’m just trying to cancel a product which they’ve said that I’ll be getting customer. And I didn’t get ANY. The worse is paying $1287 per month for nothing.

    Original: I’ve started with Hibu 2 months ago, in the beginning with their promises, I thought goddamn I gotta hire them, but I’ve never had any leads, for me don’t say it never, I’ve had three leads which it was fake numbers, I have tried to reach this costumer and never had success. It is a lot of waste of money. $1287 monthly with no return. I’m not getting any jobs at all from them. I have a remodeling company, which if they were doing their job right, I would have some leads for at least give out free estimates.

    I’ve read some reviews prior to hire them and I noticed some bad reviews, but I was a hard head and still gave them a chance. So trust me don’t do the same mistake that I’ve done. Look for another company. I’m trying to cancel my subscription and they are throwing at me a 6 months contract and are saying the no ONE can cancel that, even tho the sales rep told me that I will receive leads. The most that I got is SPAM calls. I’m trying to help you guys out by writing this review. I’ve done my part. Don’t do the same mistake that I’ve made by hiring them. The only thing that I had is just headaches and literally throwing money down the drain with them. I am beyond disappointed with the service.

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    Response from Hibu

    Thank you for taking the time to speak with me. As stated on our phone call you are not eligible for cancellation of your products at this time. The products are working as they should be and there was no error to adjust for. We are always happy to assist with changes. Product changes can be requested through Hibu Support @ 888-672-8990.

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    Customer Service

    Reviewed March 11, 2022

    They have done a very good job with my website and getting me visible in the targeted areas. I have been working with nick through this process. There's been minor mistakes with some outsource parts of the process but a quick call and they get it corrected. I have been very satisfied with my experience with Hibu. Would highly recommend Hibu over some other companies I've used prior with decent design but little to no backend (SEO) effort. They offer all that's needed and follow through. Thank you!

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    Staff

    Reviewed March 8, 2022

    I have to say I was reluctant to give Hibu a shot. My rep Steve ** is a driven individual especially given his many years with hibu some of us lose our passion not Steve! He listened and was key at the redesigning of our website, follows up with me personally all the time offering something new to try to drive more leads our way, goes over the numbers, and how to drive them higher. Since we started with hibu hits to our website are up 93%!

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    Staff

    Reviewed March 5, 2022

    Kurt ** & Ron ** was just so positive, friendly, helpful, professional, and very knowledgeable. I would recommend either one & or Hibu to take care of any customer service & product knowledge that you might have. They both made the experience hassle and stress free. Kurt is a great person to have onboard to represent the Hibu company. Thanks for everything! Thank you, Granite City Interiors.

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    Customer ServiceSales & MarketingStaff

    Reviewed Feb. 18, 2022

    HIBU IS A SCAM. They take advantage of small businesses. They were very good at sales and getting us to join. Once we joined, the communication was awful and it took days to weeks to get a response. They also left my personal phone number on an AD and it hasn't been changed for weeks. Our entire website was completely changed without our permission. They do NOTHING to help, no one knows any answers and every person just redirects you to another department. The sales rep was very unprofessional and clearly did not value us as a client. They also don't let you cancel even though the service is awful.

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    Hibu
    Response from Hibu

    Thank you for your understanding during our recent investigation regarding your Hibu advertising. We apologize for any inconvenience you may have experienced and are pleased to be able to resolve the matter in a mutually satisfactory manner.

    Verified purchase
    Customer ServicePunctuality & Speed

    Reviewed Feb. 14, 2022

    We started working with Kyle ** and HIBU in December. Within two months we are showing up at the top of google listings. We have also had great customer service in all aspects. Our questions have always been answered quickly and thoroughly. Would highly recommend to any small business looking to increase their online presence.

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    Customer ServiceStaff

    Reviewed Feb. 2, 2022

    Amazing representative. Always knowledgeable about new ways to market and promote our business. Great customer service. Great customer service from beginning to end of renewing our website. She was really informed and go the extra mile at every stage. I would highly recommend them.

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    Hibu
    Response from Hibu

    We’re thrilled you’ve had a positive experience! Thank you so much for sharing! Have a great day!

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    Customer ServiceStaff

    Reviewed Jan. 22, 2022

    Kyle was amazing. Highly recommend her and Hibu. Her attention to detail and professionalism has been superb. She took the time to get us familiar with her company and had a presentation ready for us within fifteen minutes. After many phone calls and messages answering questions for us we were happy to make the choice to go with her and Hibu. Kyle has been great, and we are looking forward to seeing our completed website. Take a moment and give them a call.

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    Hibu
    Response from Hibu

    Thank you so much for your feedback regarding Kyle! We’ll send this on to them, we’re sure they’ll be glad to know. Have a great day!

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    Customer ServiceSales & MarketingStaff

    Reviewed Jan. 21, 2022

    Working with Hibu and our account representative, Kyla, has been such a pleasure. Kyla helps us with everything from general questions to implementing new ideas. If we've ever needed something, she doesn't stop until we have an answer for what we need. It's such a relief knowing that when we need to focus on our staff, building, or clients, Hibu is still taking care of our website and online advertising.

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    Hibu
    Response from Hibu

    Thank you so much for your feedback regarding Kyla! We’ll send this on to them, we’re sure they’ll be glad to know. Have a great day!

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Jan. 19, 2022

    Taylor serves her customers with Hibu with complete professionalism and customer service. She always has a solution to a small Business owners' problems. Taylor always is prompt with assistance and always a pleasure to speak with - Taylor makes Hibu standout in excellence.

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    Hibu
    Response from Hibu

    Thank you so much for your feedback regarding Taylor We’ll send this on to them, we’re sure they’ll be glad to know. Have a great day!

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    Sales & MarketingStaff

    Reviewed Jan. 13, 2022

    Since switching with Hibu just about a year ago we have had no issues at all and have boosted our company advertising. John ** has been amazing every step of the way helping us out every step of the way. He has made our transition very smooth and painless and would recommend Hibu to anyone.

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    Hibu
    Response from Hibu

    Thank you so much for your feedback regarding John! We’ll send this on to them, we’re sure they’ll be glad to know. Have a great day!

    Verified purchase
    Customer ServiceStaff

    Reviewed Jan. 12, 2022

    My call for help was answered by Jacquie who listened and asked questions to help me with my website issues. She was professional, knowledgeable, diplomatic and expedient in helping me get my desired results. Thank you for your support! You made things easy.

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    Hibu
    Response from Hibu

    We’re thrilled you’ve had a positive experience! Thank you so much for sharing! Have a great day!

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    Sales & MarketingStaff

    Reviewed Jan. 7, 2022

    Steve has been Jeff ** advertising consultant for several years and since I've been Jeff's assistant I've worked with Steve. He has always brought us many opportunities to build Jeff's business and I appreciate that he truly cares. It's always a great pleasure to work with him and I look forward to our online advertising venture for 2022.

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    Hibu
    Response from Hibu

    Thank you so much for your feedback regarding Steve! We’ll send this on to them, we’re sure they’ll be glad to know. Have a great day!

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    Customer ServiceStaff

    Reviewed Jan. 7, 2022

    Steve ** has had the best communication from day one. I highly recommend him to anyone thinking about a website and marketing. He has constantly kept in touch with us and made sure every need was done right. If you need marketing, call Steve **!

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    Hibu
    Response from Hibu

    Thank you so much for your feedback regarding Steve! We’ll send this on to them, we’re sure they’ll be glad to know. Have a great day!

    Verified purchase
    Customer ServiceContract & TermsSales & MarketingStaff

    Reviewed Jan. 5, 2022

    I signed up with Hibu last spring because I wanted to automate more of my business and free up some time from copywriting and setting campaigns. I was assured they would be fully taking over my FB ad sets and writing copy for my e-comm POD business. They promised results and promised to see positive increased engagement.

    None of this turned out to be true, I wasted so much money on them and was locked into a 6-month contract. At one point a new manager on my account had called me to "check-in" and he had asked how everything was going, politely I expressed my concerns and experience with Hibu thus far and the disappointment in not seeing any ROI. I mentioned I would not be extending my contract and he hung up on me. I brushed that off and just decided to call back at the 6-month mark to cancel. I had thought everything was canceled but was still charged for 2 additional months, so I had to call again to cancel. Now it seems like we are all settled and canceled, but that was an additional $700 wasted after I had thought I canceled. Lame.

    I did run a test on Etsy and Instagram with my own campaigns compared to Hibu on FB, and the results were much better than I was getting from Hibu. After looking through the ads they ran, the copy was garbage and there was no hook or CTA. Not sure who they are hiring or what their requirements are for their copywriters or social media managers, but it doesn't seem to be adequate. I have since run more ads on FB and in one month my ads outperformed theirs over the last 8 months.

    Just to really drive this home, I would like to mention that I had been getting engagement and sales from my own FB ads prior, and since working with Hibu, I didn't make a single sale or get hardly any engagement from their posts. Maybe for other services, they are a good option, but for e-comm, they really don't have the expertise to follow up with the promises they make.

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    Customer ServiceStaff

    Reviewed Jan. 3, 2022

    Dennis approached me earlier this year just like most of the phone calls I get from telemarketers, but Dennis came in to see me in person and when I found out what he does and that he was local it pushed me over the edge to start because marketing is something I always knew I had to do eventually and with the solution and price that Dennis presented me, it was hard to pass up. So far Dennis has set the right expectations with me and delivered on everything he has told me thus far. He helped me design a logo, took care of the website design and everything looks better than I could have ever imagined compared to what I had prior to partnering with Hibu. As a small business owner, these are the kind of things we value is a trusted partner to help us grow.

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    Hibu
    Response from Hibu

    Thank you so much for your feedback regarding Dennis Pimentel! We’ll send this on to them, we’re sure they’ll be glad to know. Have a great day!

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    Customer ServiceStaff

    Reviewed Dec. 20, 2021

    Stacy has been fabulous to work with! She is easy to get in contact with and has been able to answer questions that I have had. Stacy was recommended to me by another healthcare facility, I am glad they did!

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    Hibu
    Response from Hibu

    We’re thrilled you’ve had a positive experience! Thank you so much for sharing! Have a great day!

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    Customer ServiceStaff

    Reviewed Dec. 17, 2021

    Susan and her team are the best! They deliver excellent customer service every time. The enthusiasm, friendliness and professionalism we receive is always consistent! Susan is always willing and available to help us generate more volume and create new ideas for our business. She has been a huge part of our growth and we appreciate all her education when it comes to marketing and her awesome, creative ideas! Thank you Susan and the entire Hibu Team! We appreciate you!

    -Wiz Plumbing

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    Hibu
    Response from Hibu

    We’re thrilled you’ve had a positive experience! Thank you so much for sharing! Have a great day!

    Customer ServiceContract & TermsSales & MarketingPunctuality & SpeedStaff

    Reviewed Dec. 8, 2021

    Updated on 12/14/2021: Update to my previous review about HIBU. Someone at HIBU contacted me about my review on ConsumerAffairs, they have put my account under investigation. My ads, that I have pre-paid for, have been paused since last week. Still no answers ... DO NOT WORK WITH HIBU. Can't stress that enough.

    Original Review: DO NOT do business with HIBU. Absolute SCAM. The sales person tells you complete lies after you ask VERY specific questions. Then after you've signed your contract (even though you don't realize you are signing a six month contract) all they do is offer their apologies. I am stuck paying them $300 a month and have had ZERO sales as a result. I'm pretty sure they aren't even running ads, they are just pocketing the money. 19 clicks in one month is a complete JOKE.

    I wish I would have read other reviews before getting involved with them. They bill you at the beginning of your month and if you are even one minute late in paying, they WILL HARASS YOU DAILY with phone calls and emails. I'm paying for nothing but apologies NO sales. They should truly consider becoming a non-profit because I'm donating to their paychecks. That's about it ...

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    Hibu
    Response from Hibu
    On 07/29/21 your Social campaign was authorized for a minimum 6- month contract over the phone. A copy of the contract was emailed to chief@clrtribe.com confirming the terms of the contract on 07/29/21. Information regarding the clicks to your Social campaign is available on your dashboard. Between 08/26/21-09/26/21 you had 185 clicks. 09/26/21-9/29/21 8 clicks (This is because you were paused 09/29/21-11/10/21). 11/10/21-11/26/21 54 clicks (Again this was because you were paused until 11/10/21 so this was not a full month) 11/26/21-today 32 clicks.

    The most recent pause that you refer to was due to non-payment on your account. When payments are not received in time the advertising is paused until the payment is made to become current. On 12/08/21 a payment was made and your Social product was running.

    Verified purchase
    Customer ServiceStaff

    Reviewed Dec. 1, 2021

    I had the pleasure of working with Jen ** and I am happy to announce, she is the very best marketing specialist I have spoken to or worked with. As a lifelong master mason & the owner of Old Colony Masons, Quincy, Ma., I needed help with online marketing. After talking to an unlimited amount of marketing companies over the years, I finally found a true professional with Jen **. Jen is different than most digital marketers. She learned everything about the masonry contracting business before offering marketing advice to us. That was key in my opinion. How can a marketing company sell marketing without knowing you're business first?

    What's most important to my businesses success she asked, driving people to my website or making the phone ring. "Making the phone ring", I replied. Jen certainly did that for us and a whole lot more. We now get people not only calling to schedule onsite estimates but customers scheduling through our online forms. Jen will help you to build an email database, the ability to sell without ever talking to your customer, she builds an easy method for customer to write testimonials & she will help you get reviews.

    Jen increases your Google & Bing rankings quickly. We now are listed on top of search engines. I thought my website was great but Jen was able to upgrade that too and she made it interactive. My customers love that. She allows us to dictate our marketing budget, I dictate how much help we need with SEO, posts, blogs, analytics, etc. I'm no longer on a specific, made for everyone marketing plan. Jen set us up with helpful plug in's, she expanded our reach and she turned my already successful company into a booking machine.

    If you think your marketing pro is doing a good job, call Jen **. She will surprise you with her knowledge, experience & her ability to grow a business. Jen is not a young kid trying to make their bones. She is a marketing master and she tailor builds a plan that will work for your individual business. Old Colony Masons highly recommends hiring Jen **. Let this incredible person take over your company's marketing and she will give you more than just a return on investment. She will literally grow your business from day one.

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    Customer ServiceSales & Marketing

    Reviewed Nov. 15, 2021

    Since Randy has started our advertising I have listened to his recommendations/suggestions. I have seen 3-4 times the leads come in and we are very impressed with his due-diligence and long term history of customer service with our company, as well as paying attention to detail. Business has been off the charts the past 6 months and going forward we are increasing our advertising even more. Thanks for helping my business grow!

    Scott M **
    Comfort Zone AC and Heating, LLC

    **

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    Hibu
    Response from Hibu

    We’re thrilled you’ve had a positive experience! Thank you so much for sharing! Have a great day!

    Customer ServiceContract & TermsSales & MarketingPriceStaffProcess

    Reviewed Nov. 10, 2021

    It is too bad that you can't leave less than a 1 star rating. Hibu is probably the worst company I have ever worked with. In the 6+ weeks we have been doing paid Google search with them we received 4 phone calls that cost us over $750 each. After bringing this to their attention I was told that they could optimize the program. If they were actually managing my campaign wouldn't they see that the program is not working. Why did I have to bring it to their attention? I am looking for a Marketing Partner and not a company that just bills me each month and results don't matter. The digital market is tough and have been taken advantage before.

    I asked my rep and my rep's manager what percentage of my advertising budget actually goes to Google. When I called in to the toll free number I was told there NO FEE to manage my advertising because they get paid from Google. According to their Terms and Conditions this statement is FALSE as it clearly stated a percentage of what we pay them is allocated to their fee. When I asked my rep and his manager I was told that information is not available to them and above their pay grade. I have seen online and told by others that their fee is 50% of my budget to manage the campaign.

    Nowhere on the agreement is the management fee listed to run my Google Ad Words. I have been talking with other REPUTABLE agencies and we would pay Google directly on our own account and pay them an agreed upon amount to manage the advertising. I have been quoted anywhere from 12-33% which is transparent and something that Hibu does not care about. If you are looking to flush your money down the toilet Hibu is your company. If you are looking for results it won't be coming from Hibu. BUYER BEWARE!

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    Hibu
    Response from Hibu

    We have made several attempts to contact you to review your advertising concern that was first brought to our attention 11/11/21. Please call Hibu Customer Service within the next 3 business days. If we don't hear from you, we will assume the concern has been resolved and we will close our investigation.

    Verified purchase
    Punctuality & Speed

    Reviewed Nov. 10, 2021

    Steven ** with Mark did a fantastic job replacing toilet, clean drainage lines and flushing hot water tank. Would highly recommend to anyone. Have used Duncan Plumbing Solutions several times with great results. Always on time and pleasant to work with.

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    Contract & TermsStaff

    Reviewed Nov. 8, 2021

    **BUYER BEWARE- ** Hiring Hibu for their web services has been my biggest mistake for my business yet. The business model is 3-fold: DISPLAY/SEARCH/REPUTATION. The promises of support and customer care were overpromised and under-delivered! Their Dashboard provides "measurable metrics" but their program and internet intelligence has done absolutely nothing for my business, yet they still continue to get paid.

    I have spoken with my sales rep, his boss and the corporate cancellation line on numerous occasions and it's a run-around that reminds me of a "6-month contract." "Just give it a little more time" is a common statement that I have heard from this vendor; it's been over two months and they continue to state they are going to try new things and do this and that- yet nothing changes.

    In summary, Hibu is the only winner here. Instead of standing behind their product and earning their money, they threaten collections after a failed partnership. In hindsight, I now look over the reviews of potential companies and wish I had done my research on HIBU before going under contract with them because I have found too many negative reviews to count! Do yourself a favor and stay far away from Hibu.

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    Hibu
    Response from Hibu

    We are sorry we weren’t able to resolve your concern, but thank you for your time on our attempt to come to a mutual resolution.

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    Customer ServiceStaff

    Reviewed Oct. 20, 2021

    HIBU has been wonderful to work with. They keep our online presence optimized and our website updated and functional. Their customer service has been very professional. We love our representative, Joy, she knows the industry, the company and capabilities. She listens and understands our needs. Our whole experience with HIBU has been very positive.

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    Hibu
    Response from Hibu

    Thank you so much! So glad to hear that you're happy with our service! We look forward to continuing to meet your business’ needs. Please have a great day!

    Customer ServicePrice

    Reviewed Oct. 11, 2021

    They do not warn you when an auto renewal is due and if you notice and call them to cancel, even four days in, they refuse. They then charge you for the whole month. For me it was a PPC campaign. I was on pause and had told the salesman that we were too busy to accept new leads and wanted to cancel the campaign. I let them talk me into pausing it. When it came time to come off of the final allowed pause I was charged for renewal. When I noticed months later, I called 4 days into the month I discovered it. I told them I wanted to cancel, I was told that I had to wait until the end of the month. I was charged for the whole month even though I had called on the fourth.

    Additionally, they had sent emails reminding me that the pause was coming to an end and asked if I wanted to remain on pause. I did and responded. I did not receive an email asking if I wanted to go active at the end of the final allowed pause. I recommend you stay away from a company that operates this way. If you do go with them and want to pause your campaign, I highly recommend you cancel it when you don't need it and start it up again when you need it.

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    Verified purchase

    Reviewed Oct. 5, 2021

    What an outstanding company and the results are REAL! We would not have had the patients in our door had it not been for HIBU. We are receiving many new patients that really enjoy social media and the results are from all ages and demographics. Thank you HIBU!! IT WORKS!!

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    Hibu
    Response from Hibu

    Thank you so much for the awesome review! It really does mean a lot. Don't hesitate to let us know if you need anything from us in the future.

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    Customer ServiceSales & MarketingPrice

    Reviewed Sept. 27, 2021

    Allan is working on my web design and advertise for a little over 6 months and double my sales since. Great service, efficient communication, highly recommend for business that wants more new customers. Fantastic company and very reliable with a reasonable prices. Jeff ** (owner) Evolution iron Works

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    Verified purchase

    Reviewed Sept. 17, 2021

    Great job at explaining their services and service after the sale. Hibu has driven more customers to my business over time than any other platform, also has a great dashboard to track all 3 platforms they run for the company.

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    Staff

    Reviewed Sept. 17, 2021

    My Rep Joy and her Hibu Team has rocketed my firm to great internet prominence and an avalanche of new business opportunities. They work closely with us to reach to our target audience. Joy works tirelessly to give us feedback and ideas to refine our presence on the web. The return on our investment with Hibu is phenomenal.

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    Customer ServiceStaff

    Reviewed Sept. 8, 2021

    I just recently decided my business needed a boost, and let me tell you…first day my website went live. 15 calls before noon and got commitment on 3, and still going strong. The boost that Steve ** gave my business is unbelievable. Money well spent. Not to mention Allison, she was so patient with me while I figured things out. Best move I ever made

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    Staff

    Reviewed Sept. 1, 2021

    Nikki is the hardest working and most caring. Nikki ** is a digital account manager for Hibu. Words can't describe how happy I am with her attention to detail and customer care! I just wanted to say out loud how happy I am with Hibu for hiring her and that I'm so thankful she was assigned to my account.

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    Verified purchase

    Reviewed Aug. 25, 2021

    After struggling to find helpful or reliable marketing services, we are so pleased to have found Hibu and Dave **. We are delighted with our website, the increase in business, and the personal assistance we have received! We highly recommend!

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    Sales & Marketing

    Reviewed Aug. 16, 2021

    Hibu was the worst business investment I've made so far. They were not helpful at all and I should have continued to create my ads myself because that's what I had to do using their service anyway. I was told that they were going to create and post the ads for me monthly but they used the same ad and pictures for months even though I submitted more photos.

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    Hibu
    Response from Hibu

    Thank you for your feedback. I have checked your dashboard and the testing focus was being changed each month. The testing focus can be ad copy, images, or call to action. The product is working correctly and the ad performance is exceeding the estimated clicks of the program. We are happy to assist with any changes that you would like made, you would just need to contact our Support team. We have attempted to reach you over the phone and via email several times, but have not heard back. Please call us at 877-899-1228 if you would like to make changes or have any further questions.

    Contract & TermsSales & MarketingPricePunctuality & SpeedStaff

    Reviewed Aug. 6, 2021

    The representative tells everything they will do for marketing, help, and not showing options of budget for digital marketing. They tell us in beginning they have all knowledge to do it. We want the way it should be. It takes so much time and billing they say after launching will start but it starts as soon as we sign the contract. Google connections they don't do it. It takes time and 2 months nothing happens. The representative goes away without replacing anyone who helps. Always says call support team. Till today I do not have a single customer through this marketing campaign. Social media campaign they are doing without social media connection? How it will work and charge for it in addition to displaying ads means without doing connections.

    They try to do marketing. Says will try this one then it did not work then try another one or ask for an increased budget. This company should know where it works in what type of budget. They don't start from a lower budget at all. If you hold the payment they suspend the marketing even after showing the proof of payments. I am spending more time and money than before doing marketing then work myself. This is a waste of money not giving results as the money we pay them. I will never recommend them at all. In this pandemic, I thought I will get my business back on track as they promised but says the contract only will change it but not allows to change it. I have paid payment but not resolving yet. My reviews do not shows on Google to know more people. Why it should not share with it automatically?

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    Customer ServiceStaff

    Reviewed Aug. 5, 2021

    Zach ** was fabulous, very kind and warm and made me feel super comfortable to be able to call him whenever I needed something. I was not always happy with the people actually making my website, I did feel that it was at times thrown together and not very professionally done.

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    Hibu
    Response from Hibu

    Thank you so much for the awesome review! It really does mean a lot. We are sorry to hear of your concerns with your website. Our Website Support Team can be reached at 877 237 6120 for changes and questions Monday to Friday from 7:00am-10:00pm and Saturday from 7:00am -5:00pm. Don't hesitate to let us know if you need anything from us in the future.

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    Staff

    Reviewed July 28, 2021

    Mike ** with Pest Management Services Incorporated of Ashburn VA has provided us with great service for years. He is such a nice guy and we are always pleased with the pest control services every quarter. Thank you for the opportunity to rate this company.

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    Sales & Marketing

    Reviewed July 27, 2021

    Stacy was very good at helping me understand what your company can do for me. She worked with me for about a year before I decided to work with her. She was very understanding that I don't really get the online advertising. I hope this will help my business grow.

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    Hibu
    Response from Hibu

    Thank you so much for the positive review! When you’re happy, we’re happy! Hope you have a great day!

    Contract & TermsStaff

    Reviewed July 19, 2021

    We are a small business that had a terrible experience with Hibu. We had a 6 month contract with Hibu for several services and tried to terminate our contract at the end of the 6 month period (with adequate notice as defined in the contract). The sales rep was pushy and would not assist with the termination until you were forced to watch a 6 minute video about how much they did for your company. Be sure you know what you are getting into and how to terminate your agreement. I would not recommend getting locked into their service agreement.

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    Hibu
    Response from Hibu

    We are sorry that you were not satisfied with our service during your request for cancellation. I researched your account and found that upon your request to cancel your sales representative offered to set up a meeting in person or Zoom to assist with the cancellation process. There was no response to the request to set up a meeting. Sales then emailed a video with the subject line "Susong Dermatology's Please watch before Canceling- Instructions Included!". This video included the phone number to our cancellations team and it was advised that you would needed to call the number provided in the video to request cancellation. I show on 07/14/2021 you did call in and request cancellation and your products are now set up for cancellation.

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    Staff

    Reviewed July 15, 2021

    I just want to take the time, which is long overdue, to give a positive review for Don **. Don has been nothing but helpful with my website and his input on how I can better reach out to new customers. Don is very professional and knowledgeable. He is not pushy, but, when I have any questions or issues he is there for me. I appreciate everything he does. Thanks Don

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    Staff

    Reviewed July 15, 2021

    Kyla is amazing to say the least. She is very professional but also very personable. It's like having a friend cheering on our business and helping us grow to our full potential. She knows the market, does her research where she needs to, and provides exactly what our company needs.

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    Customer ServiceSales & MarketingStaff

    Reviewed July 14, 2021

    We hired a digital strategist on Thumbtack to later find out he is a sales rep for Hibu (when he already took our credit card info, and then connected our social media pages with Hibu) so we had no idea that we were “hiring” them. Our experience with Hibu has been terrible from the beginning, our Google my business got suspended when syncing it to their dashboard, and was suspended for a month, we’ve gotten maybe 2-3 calls from their google ads in 2 months (all from people that live 6 hrs from where we are based), no messages or comments on their Facebook ads and we are spending $1200 a month.

    Our Facebook ads were down for 1-2 weeks, then it was finally up and it was the wrong ad. Been trying to cancel but the company says the sales rep and his manager have to cancel it and then they state they can’t cancel it, so basically nobody is able to. But somehow they are all able to set the payment account? If we were getting ANY type of results we would be okay with spending that amount of money but with no results, no customer service, and no help. Don’t make the same mistake we did, DO NOT HIRE THEM.

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    Customer ServicePunctuality & Speed

    Reviewed July 9, 2021

    I have enjoyed great results and excellent customer service so far. I am excited to keep growing my clientele. Jamie has been so easy to work with every step of the way, making time to accommodate my schedule and thoroughly explaining all the processes. Thanks again!

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    Customer ServiceStaff

    Reviewed July 1, 2021

    When my rep Dennis walked into my shop almost 2 years ago, I didn't know this would be the start of something great. I'm a small business that repairs and replaces auto glass and was looking for more leads to keep my team busy and grow my business. The solutions that Dennis and Sharon proposed made immediate sense and I have been consistently getting 100+ phone calls/mo ever since. Great solution but even better service!

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    Sales & Marketing

    Reviewed June 29, 2021

    We purchased Hibu online Google advertising program for which we saw very little increased activity. My big complaint is they have a system to ask your customer to rate your company and services. The problem is they do not transfer over to Google automatically unless the customer presses a special Google button. So we have 4 new 5 star reviews that do not show up on Google and Hibu says they have no way to transfer the review if the customer doesn't hit the magic button. Google reviews are what matters in the internet world and having reviews on Hibu is good but these reviews should transfer automatically to Google especially with what Hibu is charging for their services.

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    Hibu
    Response from Hibu

    Based on the research of your concern we have determined that no error has occurred. We appreciate your understanding during our investigation.

    Verified purchase

    Reviewed June 25, 2021

    Hibu will suck the life out of your small business. They don’t listen and only do what makes them money. (Useless search term words are cheap and easy to get results.) Old suits trying to make it in the 21st century. Don’t become a bar code in a giant fish bowl. There are too many qualified smaller companies. Don’t use Hibu.

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    Hibu
    Response from Hibu

    We have made several attempts to contact you to review your advertising concern that was first brought to our attention 6/28/21. Please call Hibu Customer Service within the next 3 business days. If we don't hear from you, we will assume the concern has been resolved and we will close our investigation.

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    Customer ServiceStaff

    Reviewed June 18, 2021

    Please attach my review here. She was so patient and polite and spent 60 minutes on a chat call for me. She corrected everything that another member told me I would have to wait 24-48hrs for correction and she just did it, absolutely amazing. She needs a raise. She has made me a customer for life.

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    Sales & MarketingStaff

    Reviewed June 16, 2021

    We are very happy with all the services Hibu has provided us, from our website design to our internet advertising. Tom ** is a very thorough and supportive Account Manager. He always has new ideas to get our name out to our potential customers!

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    Staff

    Reviewed June 11, 2021

    I have been very impressed with Dillon and the results he has achieved for me. Hibu has definitely put more customers at my door. I would highly recommend using the service if you want to increase your business. Alphagraffix Inc. Yukon, OK

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    Staff

    Reviewed June 9, 2021

    Dylan and his team at Hibu have been instrumental in the success of my home service business. From the start they’ve been honest and upfront about what I need to do and what I don’t. Anyone looking for marketing should contact these guys, you won’t regret it!

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    Staff

    Reviewed June 9, 2021

    My team and I worked with Dylan **. He absolutely knocked it out of the park! Very professional and knowledgeable. I'd recommend anyone who needs a clean and good looking website to work with them. They take the entire hassle of designing and managing a website out of the equation.

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    Staff

    Reviewed June 3, 2021

    Alan is the absolute man! We couldn't be happier!! The implementation was IMMEDIATE and the results were as well. Alan and HIBU are key strategic additions which enable my small business to succeed and grow!! Couldn't recommend anyone better! If you're a small business owner and making your digital presence with the help of HIBU and Alan.

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    Reviewed June 3, 2021

    I have had some bad experiences with other marketing companies. So when Randy came to talk to me I was not ready to try someone new. I have been with HIBU now for only a month and it has been the best month ever. I have got so many request for services and Randy has done everything he told me he would. I will definitely be using them for a long time.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed June 2, 2021

    Tom ** is an amazing liaison for Hibu. He is quick, courteous and knowledgeable. I can call Tom with any question and or service needed. Most times he has taken care of the request before we hang-up. He really knows what he is doing which is great, since I know so little about websites, Facebook and the world of cyber-commerce.

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    Sales & MarketingStaff

    Reviewed June 1, 2021

    Cory ** Has done an awesome job in helping me with advertising needs through Hibu. When designing my website he helped me decide my website name, and how many pages I should have and pointed me in the right direction with other information online regarding my business. He has definitely been an asset for my growing company! I high recommend!

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    Punctuality & SpeedStaff

    Reviewed June 1, 2021

    Very pleased. Stacy has gone the extra mile to help me out. She took the extra time to help me out with setting every thing up. She was also patient with me because I don't have the time always to get it done in a timely manner.

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    Staff

    Reviewed June 1, 2021

    Michael ** is one of the most helpful and knowledgeable marketing consultant!! He helped us with our HIBU account and went above and beyond to support us. This has been a great company to work with. I love our website and the care everyone takes to make it look amazing!!

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    Staff

    Reviewed May 28, 2021

    Michael Long has been an excellent account manager and has followed up with us frequently during our marketing campaign adjusting our strategy as needed. He is kind, friendly, knowledgeable, attentive. Helped us get a nice website and marketing campaign together very quickly. I highly recommend his services!

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    Staff

    Reviewed May 26, 2021

    Patrick is a beast in every way. I have loved how he has handled our needs and put a high level of thought and effort into a plan for us that leads to a long term stream of steady customers. Thanks Patrick!

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    Reviewed May 26, 2021

    They said it'd take a month or two before we really started seeing results which is typical. But 2 weeks in and people are submitting their info 5-7/day wanting services. They've gotten our SEO optimized so fast it's crazy. And I'm SUPER skeptical of all this SEO stuff, but they actually are worth the money.

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    Hibu
    Response from Hibu

    Thank you so much for your feedback regarding Patrick! We’ll send this on to him, we’re sure he’ll be glad to know. Have a great day!

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    Staff

    Reviewed May 25, 2021

    HIBU has been great! Cory has been tremendous with everything he does! Couldn't be happier! They have increased my presence online and through social media 10x and everything they do turns out great! They are highly recommended and you should sign up today!

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    Staff

    Reviewed May 18, 2021

    Tom ** has been great to work with. He's very thorough and looks out for his customers. I would definitely recommend him to friends knowing they would also be dealing with a true professional. Thank you, Tom and we look forward to a continued business relationship.

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    Customer ServiceStaff

    Reviewed May 18, 2021

    Dave H., With Hibu has been amazing to work with. He helped us put together a marketing plan that has been very effective. I receive regular calls from Dave always asking “Is there you need, are you happy with the results”. Very impressed with Dave and the team at Hibu.

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    Staff

    Reviewed May 12, 2021

    Dave has been a pleasure to work with and he is good at what he does. He has a lot of insight, Very dependable and professional. I would highly recommend Him to anyone that would like a job well done. Thanks for all your help!

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    Staff

    Reviewed May 11, 2021

    Tom ** has helped me for many years promoting my psychotherapy business in Northern Illinois. He has helped me greatly with my internet marketing and website. His knowledge and dedication have benefitted me significantly. Hibu has proven to be a good investment of my time and marketing dollars.

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    Staff

    Reviewed May 10, 2021

    Dave has done an excellent job with our website and Google optimization. Has brought in bunch of business for us. Has helped a done keeping us busy and helping build our report with the community. Dave at HIBU does great work.

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    Hibu
    Response from Hibu

    Thank you so much for your feedback regarding Dave! We’ll send this on to them, we’re sure they’ll be glad to know. Have a great day!

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    Sales & MarketingStaff

    Reviewed May 10, 2021

    Great guy and great results. Been with many advertising companies over the years and haven’t had anywhere near the results out of any of them compared to Dave with Hibu. Nice to be able to sit down and talk to an actual person face to face that WANTS to help grow our business. Wouldn’t use anybody else!

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    Staff

    Reviewed May 10, 2021

    In our extremely competitive and constantly changing industry, I am beyond grateful to work with a company of HIBU's caliber. We could not compete in the digital space without the assistance of HIBU and my extremely helpful representative, Dave **! He has dedicated his time and knowledge to help us choose the proper products, budget, and campaign strategies to strengthen our online presence, while still being able to keep our preferred placement in the print Yellow Pages as we still reach many of our customers that way. We are extremely satisfied and HIGHLY RECOMMEND HIBU, especially if you are fortunate enough to work with Dave **!

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    Hibu
    Response from Hibu

    Thank you so much for the awesome review! It really does mean a lot. Don't hesitate to let us know if you need anything from us in the future.

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    Staff

    Reviewed May 10, 2021

    I've been working with Dave ** for years now, I have 2 accounts with you and he goes above and beyond to make sure that I am completely satisfied. He is very knowledgeable and I have full trust in him. I have recommended him to some of my friends, I am very pleased.

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    Hibu
    Response from Hibu

    Thank you so much! So glad to hear that you're happy with our service! We look forward to continuing to meet your business’ needs. Please have a great day!

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    Staff

    Reviewed May 10, 2021

    Dave and his team at Hibu have been great to work with! I appreciate having someone local that can meet with me in person, understand our business, and help develop appropriate strategies. Happy we found them.

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    Staff

    Reviewed May 10, 2021

    The team was very professional and understood we have limited time to meet due to the fact we are trying to gain customers and grow as a company. They showed us the way forward and are delivering on their promises.

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    Hibu
    Response from Hibu

    Thank you so much for the positive review! When you’re happy, we’re happy! Hope you have a great day!

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    Staff

    Reviewed May 6, 2021

    I am so glad to have him. He is very professional and he really cares about his clients and listens to their concerns. He even makes changes for me and has figured out a way to embed my scheduling software into my website. Thanks Allan ** for putting in your time on building my website.

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    Hibu
    Response from Hibu

    Thank you so much! So glad to hear that you're happy with our service! We look forward to continuing to meet your business needs. Please have a great day!

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    Staff

    Reviewed May 3, 2021

    Joy is an absolute pleasure to work with. I was introduced to Joy by Dr. ** of Stronglife Chiropractic. Joy is always good about asking great questions to get an idea of how to best make Hibu’s service work for me. I recently had my website done and couldn’t be happier. She is always very responsive to any questions that you may have as well. Top notch all the way.

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    Hibu
    Response from Hibu

    Thank you so much for your feedback regarding Joy! We’ll send this on to them, we’re sure they’ll be glad to know. Have a great day!

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    Staff

    Reviewed April 27, 2021

    Stacy ** did a very good job at getting us going with our new and improved website. Very informative and detailed explanations about changing things and becoming more present in our area. We are impressed. She came to our office as soon as possible to help us with changes and made us feel at ease with working with HIBU.

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    Hibu
    Response from Hibu

    Thank you so much for your feedback regarding Stacey Eymer! We’ll send this on to them, we’re sure they’ll be glad to know. Have a great day!

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    Staff

    Reviewed April 22, 2021

    I would like to take this opportunity to applaud my Sales Rep. Allan **. He has been super responsive to my needs. I needed help transferring my domain name and e-mails over and he seamlessly helped set it all up. When I need a change for my website or Google program, he makes the change immediately or within the hour. I can not be more pleased with the service I receive. The results are pretty great too! I am very happy and would recommend Allan to anyone looking for marketing assistance. Thanks again. Nick

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    Customer ServiceStaff

    Reviewed April 19, 2021

    Kyla did a great job with customer service and thoroughly explained the whole process on building the website and how to use dashboard getting us more reviews and what we need to do moving forward. Great work Hibu team.

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    Staff

    Reviewed April 8, 2021

    Thank Hibu and Steve ** for all you have done for us at Dk Tanks & Culverts. Your service and attention to detail is second to none. We have seen a huge boost to our business and or new customer conversion rate has increased dramatically. Steve has been invaluable as a customer rep. We can always count on Steve to help resolve any issue as well as offer his expertise as we have grown in our partnership. Any business, small or large could benefit from Hibu. Thank you for all you do.

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    Hibu
    Response from Hibu

    Thank you so much for your feedback regarding Steve Cox! We’ll send this on to them, we’re sure they’ll be glad to know. Have a great day!

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    Staff

    Reviewed April 7, 2021

    I love working with HIBU because of the people that I am working with now. Kristin and Tanner because they are great people and they know so much about websites and marketing and they are willing to share all their ideas with me to benefit me and help make my company a success. I would definitely recommend.

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    Reviewed March 31, 2021

    I'm very happy with Matt being my contact for Hibu. There isn't a question he doesn't get answered for me and we tackle every problem. Things have been great. Thank you Matt. We have been doing business with Matt for more than a few years and each year things get better and better.

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    Customer ServiceSales & MarketingStaff

    Reviewed March 31, 2021

    Kelly ** is great. Helped me with my advertising and grow my business during the pandemic..Always there, very professional and kind. I totally recommend him to my friends. We did the meeting by Zoom call, was a easy process. 5 stars.

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    Customer ServiceStaff

    Reviewed March 31, 2021

    Patrick has been great to work with. Great attitude and does an awesome job communicating. He looks after our account so I don't have to. I would definitely recommend him to anyone looking for an online presence.

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    Customer ServicePriceOnline & AppStaff

    Reviewed March 28, 2021

    I would highly recommend Don ** to anyone looking to update their website or do from the ground up website or marketing campaign. He's professional, honest, and knows how to get things done. What impressed me is he didn't try to sell me on anything. He just explained cost and benefits. He always responded to questions. Even on the weekend. Thanks again, Don

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    Sales & MarketingStaff

    Reviewed March 27, 2021

    Barbara ** is very efficient contact. She helped me set up my new account and answered all my questions. She's easy to contact and work with in discussing my needs for my advertising plan. I own a jewelry store and have specific needs that she was able to fulfill for me

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    Reviewed March 26, 2021

    Helping us grow economically, with little effort. THANKS. It has been wonderful to have the HIBU organization helping with the marketing to grow and prosper. Looking forward to many more years of working together and continued growth. A+ A+ A+

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    Sales & MarketingStaff

    Reviewed March 25, 2021

    Patrick ** is awesome! From explaining things thoroughly to staying on top of the entire experience, he takes care of me and my business. Highly recommend! I was doubtful of Google Ads and having someone else run them, but after talking to Patrick, seeing what they do on the back end, it was a no brainer.

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    Hibu
    Response from Hibu

    Thank you so much for your feedback regarding Patrick! We’ll send this on to them, we’re sure they’ll be glad to know. Have a great day!

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    Reviewed March 24, 2021

    Chris was very attentive to my needs. When questions came up about the design he sat with me and sifted through the details. I was left very satisfied. I would recommend him to any of my colleagues who were looking in this market.

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    Staff

    Reviewed March 24, 2021

    I had a concept of a very particular website design. I wanted something interactive, engaging, and informative. Hibu achieved exactly what I was looking for. I can’t wait for my clients to view my new ad campaign. Hibu made everything precise and offered me the finest knowledgeable staff to work with.

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    Verified purchase

    Reviewed March 24, 2021

    I highly recommend both Alan and Hibu as a company, they delivered on their promises and everything they said they would. We use them for our websites and review program and it all works perfectly. Great company, great outfit and we look forward to using them more in the future.

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    Hibu
    Response from Hibu

    Thank you so much! So glad to hear that you're happy with our service! We look forward to continuing to meet your business needs. Please have a great day!

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    Staff

    Reviewed March 24, 2021

    Our rep Patrick at Hibu had made our experience a positive one from the beginning. I have given the 5 star as a reflection of Patrick’s work ethic and diligence towards our campaign. This is the only reason we are with Hibu as the design work/quality needs improvement. Hibu as a whole should work on the quality of its ad designs and content creation.

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    Staff

    Reviewed March 23, 2021

    We have worked with Chris in the past and even with other companies and he really does a great job by his clients despite challenges in the design departments that arose. Our business benefits from him being involved on our account.

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    Hibu
    Response from Hibu

    We’re thrilled you’ve had a positive experience! Thank you so much for sharing! Have a great day!

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    Staff

    Reviewed March 23, 2021

    HIBU has made it so easy taking care of so many things for me on our office social media. They also let me make changes to our website - which is easy to do but, if I don't feel I can handle it they make it easy for me to ask their team to make the changes.

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    Staff

    Reviewed March 23, 2021

    We couldn't be more thankful for what Patrick has brought to our team. It's clear that to be a competitive business, you need to have a great website, online presence, timely and effective ads, etc. Patrick handles all aspects of our marketing for us and we have been thrilled with the results. Not only has our business grown to the point of opening a second office in a new territory in less than a year, we have more time to focus on training the team and analyzing where the business can improve. I also like that he's local and easy to reach, if we have questions or want to make any adjustments, he's quick to meet with me and/or make changes. I'd highly recommend Patrick and am happy to be a reference for his great work!

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    Staff

    Reviewed March 23, 2021

    We have received a lot of business with Hibu working with getting our website up and running and looking great! Not to mention our rep. Barbara ** has been great with keeping in touch and checking in and keeping us on track. We absolutely love her!

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    Hibu
    Response from Hibu

    Thank you so much for the awesome review! It really does mean a lot. Don't hesitate to let us know if you need anything from us in the future.

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    Customer ServiceSales & Marketing

    Reviewed March 22, 2021

    As a small business owner, I have found Hibu to be extremely helpful in website and advertising management which takes one more thing off my plate. My account executive Jamie takes time to ensure my brand is accurately represented and stays in constant communication to make sure everything is working well for me. I highly recommend Hibu and appreciate the time that Jamie puts in to help my business!

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    Punctuality & SpeedStaff

    Reviewed March 19, 2021

    We've been with HIBU for many years. For the most part it is because of Christy, our rep. ALWAYS giving us GREAT advice to keep current & fresh. She has spent so much time assisting us & educating us about new products & how it all assists our business! She always has time for us, answers all our many questions patiently, so kind & truly is a pro! Yes, she may be "doing her job", but she GIVES 110% of her time & expertise. Thank you Christy for being an intricate TEAM member for HIBU!!!

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    Hibu
    Response from Hibu

    Thank you so much for your feedback regarding Christy Gilligan! We’ll send this on to them, we’re sure they’ll be glad to know. Have a great day!

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    Staff

    Reviewed March 19, 2021

    Almost anyone who works in marketing can appreciate this type of help!! Hibu's - Tom ** is a true partner and provides exemplary support for your marketing/website. Tell him what you envision and he will do everything he can to bring it to life. Tom is the calm in the storm of your marketing "to-do" list. We are incredibly grateful that he is a part of our team! If you provide him with an image or an idea he will make it work. He truly enjoys problem-solving and does an excellent job at it! Thank you!

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    Hibu
    Response from Hibu

    Thank you so much for your feedback regarding Tom Brown! We’ll send this on to them, we’re sure they’ll be glad to know. Have a great day!

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    Sales & MarketingStaff

    Reviewed March 19, 2021

    I have been working with Greg for 15 years and he has never once been pushy or dishonest. He has even recommended other advertising that his company could not provide and is simply out for my best interest. I believe he is out for everyone else's best interest as well. The results from my Google ads have been nothing short of phenomenal. I would recommend Hibu to anyone.

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    Hibu
    Response from Hibu

    Thank you so much for your feedback regarding Gregory Newhall! We’ll send this on to them, we’re sure they’ll be glad to know. Have a great day!

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    Sales & Marketing

    Reviewed March 19, 2021

    Consistently pleased. Hibu has allowed my sales to grow tremendously. Thank you Hibu. Look forward to what the future holds. My webpage is very descriptive and inviting. I’ve looked at other options, but nothing compares to the Hibu service. Thank again HIBU.

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    Hibu
    Response from Hibu

    Thank you so much! So glad to hear that you're happy with our service! We look forward to continuing to meet your business needs. Please have a great day!

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    Staff

    Reviewed March 19, 2021

    Miranda has been so great in helping me grow my online presence. I have had so much success with Hibu. I love my website, and I have had new customers come in saying they found me on google which had never happened before. Miranda always explains the numbers to me and gives me new ideas for my business. I know she really cares about my success. I would recommend Hibu and Miranda to anyone.

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    Hibu
    Response from Hibu

    Thank you so much for your feedback regarding Miranda Moe! We’ll send this on to them, we’re sure they’ll be glad to know. Have a great day!

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    Sales & MarketingStaff

    Reviewed March 18, 2021

    I have worked with Diane ** and Hibu for many years, with excellent results. I highly recommend both! As advertising has become digital, Diane has been a valuable resource in implementing the necessary changes to keep our campaign effective and competitive. I have strong confidence in her.

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    Staff

    Reviewed March 18, 2021

    Although my overall experience has not been seamless, my interactions with Marley have been. Her level of accessibility is phenomenal and I always feel heard and supported by her. When issues have come up, she is always quick to address them so that I don’t have to spend time that I don’t have dealing with them. She has made it an overall great experience for me.

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    Staff

    Reviewed March 18, 2021

    Highly recommend HIBU. Our website needed upgrading and it was a great experience. Any questions and they are right there to help. Had a issue the other day that was not caused by them but they were right there helping with a workaround to the problem.

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    Customer ServiceOnline & App

    Reviewed March 18, 2021

    This review is in regards to working with Kelly ** our Hibu representative. I am not able to manage a website since our landscaping business is so busy, but having a website is important. Kelly is on call and can make adjustments via text and email just by sending quick messages and photos. Makes it possible to change my website how I want it on the fly when I do have a few spare moments. Highly recommend.

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    Hibu
    Response from Hibu

    Thank you so much for the positive review! When you’re happy, we’re happy! Hope you have a great day!

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    Sales & Marketing

    Reviewed March 17, 2021

    Pete helped me where others had failed to build a great marketable website. He also helped me to create a great local presence with his Google advertising. I would recommend Pete to any and everyone. Please don't just take my word for it, reach out and see for yourself.

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    Customer ServiceStaff

    Reviewed March 17, 2021

    I would highly recommend Jamie **. She is a pleasure and my website has never looked so great. Jamie is very responsible and provides excellent service. When I call her she responds right away. I am very pleased with my website.

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    Hibu
    Response from Hibu

    We’re thrilled you’ve had a positive experience! Thank you so much for sharing! Have a great day!

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    Sales & MarketingStaff

    Reviewed March 16, 2021

    Our rep Sue ** has been wonderful. Certainly devoted lots of time and attention to our campaign and advertising needs. Our budget has grown through the years and she has given us the necessary personal attention and aided our growth.

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    Staff

    Reviewed March 16, 2021

    It is always refreshing to deal with Susan. It is her ability to be straightforward and to the point without being up sold or pressure. The attention to detail and ability to focus on the specific needs tailored to the Pawn industry makes her a great asset. ????

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    Hibu
    Response from Hibu

    Thank you so much for the awesome review! It really does mean a lot. Don't hesitate to let us know if you need anything from us in the future.

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    Sales & MarketingStaff

    Reviewed March 16, 2021

    We enjoy working with Don. He sees to it that all our requests for changes to our website are modified almost instantly and always keeps us informed to the ever changing world of advertising. He recognizes that small business are different and customizes a plan to fit your needs.

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    Staff

    Reviewed March 15, 2021

    Susan is awesome. If I ever have a need she is always there to help. Hibu does a great job on running my website, it’s plug and play and one less thing that I have to worry about on day to day process. I would definitely recommend Susan and Hibu.

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    Hibu Company Information

    Company Name:
    Hibu
    Address:
    221 3rd Ave SE, Suite 300
    City:
    Cedar Rapids
    State/Province:
    IA
    Postal Code:
    52401
    Country:
    United States
    Website:
    hibu.com