Hibu

I've been working with Hibu for almost a year and they have helped us increase our digital presence through online display ads and increase traffic on our website. Our rep is always very helpful and is always very quick to help us resolve any issues or answer any questions.

I've had a great experience with Hibu ever since I started. David ** is very helpful, he's personally helped me with my business. And so has everyone else I've dealt with from Hibu. Their customer service is great. I would recommend everyone to them.

Brandy ** is so helpful and knowledgeable about marketing! She spends the time needed to help us get results! And the dashboard with HIBU makes things really easy for me to update info across the board! I'm really excited to see how the next few months and coming year turn out.

I would like to mention, my local contact representative, Tina, is always checking to make sure I am up to date with my site and know how to read my reports. Tina is on top of customer service constantly. I also want to thank Andrea, my customer service rep for responding to any questions and concerns. Andrea checks in with me to see that I'm satisfied with everything. I have nothing bad to say about how Hibu is helping my company daily.

I sold my business in June 2017. Hibu auto renewed the ad without any consent and now is turning me over to collection for what happened in that business in Sept 2017. But they claim they have the right because it is in the contract. I will never do business with them again and would not recommend them to anyone. They are liars and cheats and do business in a dirty way. DO NOT USE THEIR SERVICES!!!

I discovered Hibu Advertising through a local small business referral group. I just relocated my small business from out of state, and the representative seemed genuinely interested in the success of my business. The representative met me at my storefront location and at the conclusion of his presentation I agreed to try the basic $140/month advertising plan. This meeting was the only positive experience I have had with the company.

HIBU has to be one of the biggest scammers I have ever done business with. First they came out and told me that if I signed a 6 month contract that my first month would be 100% free. But then 2 weeks after signing the contract they hit my credit card for over $1,600.00. Then 3 weeks later another $2,500.00. They didn't do their jobs as I didn't receive a single return on my investment. I have since canceled and refused to pay on the contract. Currently they have their legal department harassing me. I am looking for others who have been victimized by HIBU as I am looking at a class action lawsuit against this business as well. Please reach out to me if you have been victimized by HIBU yourself. Let's come together and show these bullies that they are not more powerful than we the people.

I started an ad campaign with Hibu in March and decided to cancel a couple of hours later and customer service told me they (customer service) could not help me. I needed to talk to the rep. or the web designer. Neither would return calls or emails. Have not got anything but runaround from this company and a $400 Bill for web design I canceled with several reps of Hibu. I don't understand how anyone can say anything positive about this company.

When I sat down initially with our representative I was very excited. I was new to the restaurant industry and my wife who is the business minded and savvy one was 7 months pregnant at the time. The idea that one company would effectively handle all of our social media and online presence seemed almost too good to be true. After spending over an hour on the phone with our web designer I was given 48 hours to provide all of the content that I requested be included (already more time than it takes to design a decent webpage with most DIY companies). When I didn't have time to immediately provide all of the content, details, and pictures for our website the designer plagiarized my wife's content for the site we're hoping to replace.

Unknown to me Hibu took over my Google business page and made it impossible for me to manage my online reviews. It is hard telling how many customer I have lost due to my inability to respond to my online reviews. They actually have been taking money from me to destroy my business image. They called and spoke with a person who had no authority and tell me that this person who no longer works for me authorized more business with Hibu. This person never had that authority and I am certain that Hibu did not have this person as a contact person from my company. When I reached out to them I spoke with 5 different people and received 5 different descriptions of how their products work. Then I spoke with a manager who told me that they were all wrong. Who should I trust? Absolutely no one at Hibu. I still do not have control of my Google account.

I put in for a cancellation back in February. Under our contract they were supposed to update our company website for free once a year. It was never done. Now that I want to cancel the account I'm getting the runaround. I spoke with someone in February to cancel and they told me they just needed an email to update the billing info and to state that I wanted to cancel the account. He never put in the cancellation and didn't make a note of it. I called back in March. I was told the same thing. I complied and assumed it would be taken care of. Again the person that I spoke to never put in the cancellation. I have had to call a third time to get this cancelled. This is the worst experience I have ever had and I would not recommend them at all.

Is there a zero star?? All promises were broken - e.g., sales rep promised SEO and internet marketing with a monthly fee. Never did. There is really no written contract; I was asked to say "Yes" to statements from a pre-recorded voice on the phone, presto - I couldn't get out of a one-year contract even with a very bad service! I felt I was totally scammed. Towards the end of the 12-mo contract, I was even mislead to believe that I have 3 months more to go - and agony didn't finish - they have not refunded the payment that was withdrawn from my account, which was actually over withdrawn because they require automatic payment.

I've been with Hibu since 2008. Since then I have seen the company come up with different solutions that deliver results in yielding additional customers. We went from yellow page ads to going completely digital. I love having a dedicated rep that can fully customize your marketing campaign to fit your goals and budget. These products deliver every year.

We ran a social media campaign for our business. We were with a sales guy for years. The post didn't really get a return and half of them didn't pertain to what we were doing. I tried for months to get in touch with sales rep. I found out they had let him go. I could not get a response to new sales rep and decided to cancel. I was told I was on 12 month contract and couldn't. When I pushed they finally said I can cancel and even emailed a letter.

Digital Marketing Services - I was solicited by a Hibu agent in my office about a year ago. Since then they have managed to erase my family business of over 50 years from existing on Google searches involving my business in two cities!!!

Terrible... Terrible experience! First off I was promised a website up and running in two weeks. It's been a month still no site! Due to the design consultant's team not being trained to follow through with task. The first on 3/26/18 I spoke with a design consultant to collect content for the website's builders. We went through an intense hour in a half consultation. We then postponed for 3/28/18 verify all content and images before forwarding that content to the web builders on that Wednesday. No follow up call. I then for eight straight days called and left message after message on the sales consultant line as well as the sales manager and also the design consultant's line with no return calls. I then left a disruptive voicemail and finally received a call from the sales rep on the account. She informed me that they let the design consultant go from the company.

Have just completed a live chat with customer service, where the representative has encouraged me to call the Claims Dept. of Hibu. As advised, have attempted to call, where I was informed that they would not transfer me to anyone. I have asked for supervisors, placed on hold, and hung up on. While attempting to chat further with live, suddenly, no response back. Second call to CS, stated I was being sent to Claims, placed on hold, phone picked up and placed on hold again for over 5 minutes at this time. Documentation has been noted.

I really like the fact that I only have to deal with one person. If I have a question or a problem then I call them and get things resolved. I've dealt with many other companies and I have to wait on hold forever, talk to many different people all over the country and nothing gets done except cost me lots of time and money.

A Hibu account representative, Carmen ** came into my place of work recently. We have a prominent 'no soliciting' sign posted in our window and (as we did not request any information from Hibu) we felt that it was a violation of our request of no solicitation that she came in and gave a pitch anyway. There really wasn't an introduction (she told me who she was but did not ask who I am or what my place is in the business), so she couldn't have known that as she was pulling up all the listing information she found for our business (which, as we didn't request this meeting with her or ask her to review our information, also felt like a violation). She was condemning my work personally, as the marketing and social media manager for the business. Apparently, I should be aware that we will not be competitive as a business if we don't utilize Hibu's services.

I was misled with a free trial and after the 30 days I was not happy I got no business. I asked to Cancel. They do not let you! It is a scam!!! They said I am locked in a contract even if they promised me a free trial and 100% customer satisfaction warranty!!! Scammers!!!

When we decided to use the company they promised all these things that they would do for us. That has been a lie. They charge us 300.00 to do a post on FB when I actually get more work for us than them. We are now locked into it for a year. I told them they keep repeating same ads. They were rude. Said, "Sorry you're locked in." They only care about getting your money and they won't refund or cancel if you don't like. I can't wait to be done 'cause come the year up we're gone. Don't waste your time or money.

I have paid Hibu lots of money to advertise for the last several years. The salesperson makes lots of promises to get me to sign on for a new year, even though I express my frustration that last year's promises were not kept, including Hibu was unable to buy my domain name so that my business cards would have current information. Finally I sent a letter last November cancelling all Hibu accounts & they emailed me confirming my cancellation with the statement "sorry to see you go." Then they continued to take over $200 each month from my bank account & when I wrote them again to tell them to stop charging me as their services were cancelled, they attacked my credit & made false reports to the credit agencies.

I had decided the day I was having the account set up to cancel with Hibu. John came on the phone and pushed me into waiting and give it a month. I even asked could I cancel it at any time. He said yes. That was 2/28. I called today to cancel, 3/16, I was told the work had been done and I was locked in for a year, paying 49.00 per month. I talked to John, I told him I was not getting any business, I was down to my last $50 in the bank and I wanted to cancel.

I had an unusual situation where I could not approve my ad until I had more information on my side. I worked with Lisa ** and she helped me to prepare the ad completely and a final due date. I was able to call her one day before,she had everything prepared and we were ready to submit in a few minutes. In this day and age, it is great working with a live person when having something unusual. I enjoy the personal touch of a person, direct phone line, understanding the language and working with someone who knows what she is doing.

I spoke with Jamie today regarding the renewal of our firm's yearly contract and phone book ads. She was very helpful and knowledgeable. She offered many choices and made suggestions regarding options for our business without me feeling pressured. I appreciated the assistance with my concerns and we were able to get everything taken care of quickly and with ease.

Record every conversation and get names of people you are talking to!!! Very hard to get in touch with customer service agent in charge of my account. They withdrew an amount much larger than agreed upon from my account and then I had to wait to get to talk to anyone. The ad in the phone book is not even correct. Beware of this company! They are not the only game in town!

Lisa ** is wonderful, explains everything very well. Love the service and friendliness!! I would recommend Hibu to anyone who is interested in advertising on the web. Affordable prices and no one tries to make you feel that you have to purchase this advertisement. Definitely worth looking into!

They add products that you would not have purchased if you knew there was an additional charge. They don't call you back. They will not cancel and continue to tell me I'm receiving more calls than I'm actually receiving. Very dissatisfied, could not get a copy of my contract and then when finally received, (sales rep. laptop would not print) it is not what you discussed with rep. and they won't let you cancel as it is past their allowed cancellation time.

We have had a good experience with Hibu in setting up & creating our web page. All the Hibu representatives have been very knowledgeable & helpful to work with. I would highly recommend Hibu to anyone looking to create a new webpage or update their current one.

I was very happy with the service provided by Adam. He was very helpful giving advice on which direction to go to get my business name out there and grow my business. Really appreciate his expertise and hope to continue to do business with him.