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Overall Satisfaction Rating
3.42/5
  • 5 stars
    94
  • 4 stars
    7
  • 3 stars
    3
  • 2 stars
    2
  • 1 stars
    51
Based on 157 ratings submitted in the last year
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Hibu

ConsumerAffairs Accredited Brand

Are you looking for a trusted marketing partner that will help your small business grow? At Hibu we are experts at driving local and qualified leads to your business website. With cutting edge digital and print marketing solutions, Hibu is here to help your business be found. Our services include website development, search engine optimization, social marketing, reviews, advertising campaigns and more. Contact us today to learn more about our services and how we can help your business grow, compete and succeed.

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901 Hibu Consumer Reviews

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Page 3 Reviews 61 - 90
Rated with 1 star
profile pic of the author
Verified Reviewer
Original review: Feb. 23, 2019

Promise 20 call a month and I didn't receive 2. They didn't fix all the listings that they was suppose to do. Was with them for 4 months. Keep waiting for a good result. Never came. After they got the money they don't care about you and the seller came over to my house and promise me lots of stuff. Waste of money that never comes back to my pockets.

Hibu response

3/21/19 We sincerely apologize about your experience with your digital marketing program. We appreciate your feedback but have found that the program has delivered the promised results. We are sorry we weren’t able to resolve your concerns, but thank you for your time on our attempt to come to a mutual resolution.

4 people found this review helpful
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Feb. 21, 2019

Our calls and revenue have increased since Steve has taken us to the next level. His support and help are always on point and in the direction that we need to take. He is very knowledgeable and if any problems arise he's quick to step in and get them handled.

Hibu response

Thank you Jeanette. We appreciate the feedback on Steve. We are happy that things are going so well for your business.

Hibu Customer Service

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Feb. 21, 2019

Been live with Steve's suggestions for three weeks and have had over 12000 square feet of new floor coating leads since. It is overwhelming on how the world has changed but Steve has educated us and walked us through how people today are now finding what they are looking for. Highly recommend Steven ** for your marketing needs.

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Rated with 4 stars
Verified Reviewer Verified Buyer
Original review: Feb. 19, 2019

Stacy was very knowledgeable in her products. She was well prepared for our meeting. Changes were made to our account ads immediately. We are pleased with our product as we have it now and will definitely consider HIBU for our needs should they arise.

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Rated with 4 stars
Verified Reviewer Verified Buyer
Original review: Feb. 14, 2019

I was happy working with Molly to review our current advertising and to learn more about further opportunities that are new and becoming the way of the world! She was very pleasant and personable and took time to get to know me since we had not worked together previously. A good experience.

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Rated with 1 star
Verified Reviewer
Original review: Feb. 13, 2019

DO NOT TRUST THIS COMPANY... I was told by Julie ** a salesperson in Maryland that I could get out of the contract if I did not get enough (6 leads) per month from the $250 contract per month. I have done the contract for 3 months and got 3 leads... Not sales... Leads. I have tried amicably to settle this with the company and they refuse to let me cancel. DO NOT TRUST THIS COMPANY.

Hibu response
2/15/19

The advertising in question was ordered on 11/16/18 and the campaign was set live on 12/3/18. The minimum contract term is 12 months. While the campaign only brought 3 leads in 75 days, we believe the campaign needs time to ramp up. To resolve the matter, we adjusted the first month of billing plus the proration on 1/17/19. 2/13/19 the client submitted the review on the Consumer Affairs Website. In the interest of Client Relations, we have agreed to cancel the contract early.

Thank you for giving us the opportunity to resolve this issue. Your feedback is valuable to us and we will use it to improve our products and services. We’ll reach out privately to begin resolving this issue with your recent purchase.

5 people found this review helpful
Rated with 1 star
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Verified Reviewer
Original review: Feb. 13, 2019

My transportation company was approached by Hibu. Had rep Kimberly from Mineola Texas. For nearly a year she would not return my calls or messages never spoke with her after. My website looked like a child made in their computer class. Took 4 hours of my time to correct. So many run-on sentences, bad spelling; the punctuation made it appear even sadder to the public. The pictures didn't match the sections. It was not worth the 137 A month. None of my listings were kept updated as the company agreed. Left my company to having to completely redo the whole website and update listings constantly.

Seems we had more luck doing our own marketing. We visited the website daily to see if it were still up. Sadly our company visited it more than customers. The listings management didn't do well. Could of got better listings management doing it myself which is what my company ended up doing meanwhile, still paying Hibu. Once we completed designing our website ourselves it looked nice. Then there is the cancelation part. It's mere impossible to cancel. Why would I continue to pay for something that isn't working.

Hibu has ran my company in circles. Trying to cancel the services with them. They say to reach out to my rep which was Mia and now fired. Then to technical support then to other support. Spent many minutes on the phone asking to cancel. Have emails and phone recordings and still they do not cancel and continue to charge me. Not a good company or honest company. Do not recommend doing business with them. ** Cancel my contract please.

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Hibu response

2/27/19 Thank you for your understanding during our recent conversation regarding your hibu advertising. We apologize for any inconvenience you may have experienced and pleased to be able to resolve the matter in a mutually satisfactory manner.

4 people found this review helpful
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Feb. 13, 2019

We found Hibu to be exactly as promised. We've had a very positive experience with them. It's wonderful to deal with a company that responds to our needs. Working with HIbu has been a very good choice, and we've been happy with the results.

Hibu response

This is great news! Thank you David. We appreciate you giving us the opportunity to work with you.

Hibu Customer Service

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Rated with 1 star
Verified Reviewer
Original review: Feb. 12, 2019

If I could give zero stars, I would, but I was forced to give one in order to leave this review. Hibu over-promises and grossly under-delivers. We were just starting to take off with our digital marketing, but I wanted to take one chore "off my plate." Unfortunately I chose Hibu because I liked their sales rep. Although she is a great person, her company does not deliver. I have absolutely no experience in PPC ads, but when I did the job we were starting to climb up in rankings, page position, and most of all, paying clients! When I turned it over to Hibu, the phones literally went dead. Dead... Did I mention they never rang? Devastated! We are a new solo office/business, just starting to gain a foothold so we can't survive with NO new clients.

When I tried to get help from the sales manager, I was threatened that "If I didn't pay my bill in full then I'd have to take it up with collections as well as his company attorneys." WOW! All I had asked is what HE could do for ME, the client, and HOW he could get our phones to ring again! For the past two months, our business has taken a nasty downward turn in new business and it's because of the choke-hold put on us by Hibu. They refused to release me from my contract even after I asked. They refused to guarantee me ANY RESULTS in their marketing AND I was told that, "Sometimes you have to fall down the ladder to climb back up..." WHAT? This is NOT a game!

I spoke to a CS rep who was nicer and took $300 off my bill but I still owe over a thousand and get calls every day. We've only taken in two new clients since I switched to Hibu, and although it may be dumb luck, one is a person with limited ability to pay and the other is in similar shape. Not sure how that's going to keep the lights on AND pay Hibu!

Yesterday I started up my old Google Ads and saw that their landing pages are showing as code "403-Forbidden." If I could post a screenshot, I would. After an hour call to Google, they showed me all the coding that is incorrect with the Hibu website and what it would take to fix it... Ummmmm... Wasn't that HIBU'S job? I thought I hired professionals who stand behind their work. I would have been happy to be released from their contract and being offered a payment plan for the poor advertising campaign, just to get away from them. Instead of working with a client closely to get them on track, all it has been is a disaster AND a refusal to release us so we can move on.

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Hibu response

Hi David,

Thank you for bringing this to our attention. We sincerely apologize for any

inconvenience you have had. We’ll schedule someone from our Customer Care team to contact you to discuss.

Thank you,

The Hibu Team

2 people found this review helpful
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Feb. 12, 2019

Hibu has been a pleasure to work with over the past 3 years. They did a great job with building our website and helping us rank better with Google. Our local rep Tammana has been a big help every time we need something. I would recommend Hibu.

Hibu response

Thank your Corky for your recommendation. Glad that your website is doing well. Have a nice day!

Hibu Customer Service

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Feb. 12, 2019

My sales representative is Kathleen ** and she goes above and beyond the call of duty to be helpful and innovative with my website. The website pops up quickly and keeps my business in the top tier of my category.

Hibu response

That is good news that the website is working so well and that Kathleen is supporting you and your business.

Hibu Customer Service

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Feb. 11, 2019

I have to say. I have always been leary because I have been scammed so many times by marketing scams. Hibu I would definitely recommend. The first two weeks my website went live was absolutely amazed that I didn’t believe it the records of the impressions and clicks etc. until I started receiving 35 new clients one week and another 30 new clients next phoned ringing off the hook. I had to hire another groomer. I’m absolutely satisfied and happy with results so far. This company will help your business.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Feb. 9, 2019

I am very happy with my advertising representative Clarke and manager Priscilla. They both have assisted me immensely with the print and online advertisements and planning. They are always extremely helpful and great to work with. I highly recommend them for your business advertising. Thank you!

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Rated with 1 star
profile pic of the author
Verified Reviewer
Original review: Feb. 9, 2019

DO NOT USE THIS COMPANY. Their promises to promote a webpage did not come through. I hired an independent company to research what Hibu did for me; the results came back, just as I suspected: they did not do what was promised; NOTHING.

Hibu response

Glen, I am sorry we were not able to come to a mutual resolution. Thank you for taking time to speak with me today.

6 people found this review helpful
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Feb. 8, 2019

Steve and his digital consultant counterpart Nicole have been informative, interested and passionate about delivering results for my business! From the start they inquired as to how our business works and what we wanted to accomplish in the future. They put together a marketing and advertising campaign the has delivered results beyond our expectations. I look forward to future growth and a great partnership with the team at HIBU!

Hibu response

We appreciate your feedback Dan. We look forward to working with you as well.

Hibu Customer Service

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Feb. 8, 2019

We were very impressed with the customer service that our new sales rep from Hibu, Kathy **, presented to us yesterday. We are looking forward to doing business with Kathy. We have had a good response from our website over the last few years. And are looking forward to seeing our new format. Thank you Kathy!

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Factual basis uncertain
Verified Reviewer Verified Buyer
Original review: Feb. 7, 2019

Hibu runs credit card for 10X the amount. No resolution or ethics. It's been 7 months since the error, our company is looking for our $11,000 refund that Hibu charged in error. No support documents, only excuses why invoices cannot be provided. Our credit card needs to be credited for 11,000 and invoices need to be sent.

Hibu response

2.7.2019

Hello Marilyn,

We sincerely apologize about your experience. We appreciate your feedback and would like to make things right. Someone from our Customer Care team will be contacting you within 48 hours to help assist with your resolution.

Thanks,

The Hibu Team

5 people found this review helpful
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Feb. 5, 2019

Excellent service and response to need. The sales rep has a thorough understanding of prior year activity, and is receptive to the unique need of us, the client. There is high professional, yet personal, level of service. The finished product in the past has always met our understanding of the order placed.

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Rated with 4 stars
Verified Reviewer Verified Buyer
Original review: Feb. 4, 2019

As the only person in our Company to handle all marketing along with A/P, A/R, and HR, it's a relief that Hibu rep Rolo ** comes to visit and handle my account. He makes sure our Company has presence in all the right areas. Thanks Rolo!

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Feb. 1, 2019

Mackenzie is incredibly professional and understanding. Even though we didn't move forward with Hibu initially, she has maintained correspondence and offered support for anything we might need. Very impressed overall! Looking forward to working with her again in the future.

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Factual basis uncertain
Verified Reviewer
Original review: Feb. 1, 2019

I purchased a listing in Hibu directory. I paid for everything in full. When I google my listing, I can't find it anywhere. Also, I paid for a Video. I can't find the video anywhere. I paid all this money and I can't find my Company Listing Nowhere! Also, I have not received not one phone call from my listing. This company is a Rip-Off!

Hibu response

2.4.2019

Rochelle,

All feedback is important to us and we appreciate the time you took to tell us about your

experience. We strive to provide excellent customer service and regret the experience you’ve had. We’ll schedule someone from our customer service team to contact you to discuss.

Thanks,

The Hibu Team

8 people found this review helpful
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Jan. 31, 2019

Stacy has been our rep for a few years now. She is very nice and great to work with. She is very efficient. She is precise when reviewing any changes we make and explains my options in full. This year we were looking to downsize our ads and worked to still get us a good deal.

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Rated with 5 stars
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Verified Reviewer Verified Buyer
Original review: Jan. 30, 2019

Dan worked with me to see that I got everything I needed and checked to make sure everything was working together. Eric worked on the details of the website to make sure everything was the way I wanted it and to educate me on some of the different aspects. I would highly recommend them to anyone.

Hibu response

This is such great feedback on Dan and Eric. We are glad your website is what you wanted and is working well. Thank you Bruce.

Hibu Customer Service

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Rated with 1 star
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Verified Reviewer
Original review: Jan. 30, 2019

Once they got the ok to do business with them they started sucking money! We specified that we wanted to see the ad preview to approve...nope, nothing! Now they want to threaten that we are in a contract & they are sending us to collections! Terrible terrible customer service! Not to mention it was made clear to me today not to reach out to them again unless I had payment! Yep! That’s all they want...is your money!!! Run the other way from these people!

Hibu response

We appreciate the opportunity to address your situation, Chasity. We would like to address your situation with us. We have notified Customer Care Team and someone will contact you within 2 business days.

Thank you,

The Hibu Team

5 people found this review helpful
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Jan. 29, 2019

Wichita Driving School is a small business with quite a bit of competition in the area. We have been very lucky to be working with Emily ** & Jake with changes to our website and have had a completely positive experience. We kept hitting dead ends with the support line, but after working with them we have got everything on our website that we hoped for. Emily is so easy to communicate with and Jake is brilliant with coding and making the changes. Thank you both again for your help!

Hibu response

We are happy that you were able to get the website changes you needed. We appreciate the feedback.

Hibu Customer Service

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Jan. 28, 2019

Mackenzie and all of Hibu has provided exceptional, personalized customer service to our business as we transitioned websites. Throughout that process and beyond they continually follow up an make sure all of our needs are met and when I have questions they respond within minutes of me sending an email or giving them a call!

Hibu response

Good to hear you like your website and your needs are met. Thank you for the feedback on Mackenzie.

Hibu Customer Service

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Jan. 28, 2019

Molly was not pushy, she was business friendly. I appreciated the way our renewal application was presented, gave us a visual of what we have. It is hard to renew our subscription to the paper format of the phone book every year, as we are unsure how many people actually use the paper format. We are not ready to cut off that contact to our clients.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Jan. 26, 2019

I absolutely love this service. I can't thank Felicia enough for introducing me to HIBU. It has really increased my digital reach and saves me a lot of time. Felicia is awesome. Anytime I have a concern she gets right back with me. I would recommend HIBU to any business owner for digital marketing. Also the cards to give a review are so cool!

Hibu response

We are happy that the digital marketing is working for your business.

Hibu Customer Service

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Jan. 26, 2019

Drew is best salesman I have ever dealt with. He shows up when he says and always has everything pulled and ready to go. He’s first class in my book. Already looking forward to our meeting every year. If you have a group of Drew’s working for you, you have a stellar company.

Hibu response

Thank you for the feedback on Drew. We appreciate it.

Hibu Customer Service

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Jan. 25, 2019

Linda is absolutely fantastic! She is so sweet and cheery all the time. Anytime I need something changed or updated, it is resolved right away. My business's new website looks so clean and professional. I would recommend her and Hibu to anyone.

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Hibu Company Information

Social media:
Company Name:
Hibu
Address:
90 Merrick Avenue, Suite 530
City:
East Meadow
State/Province:
NY
Postal Code:
11554
Country:
United States
Phone:
877-237-6120
Website:
hibu.com
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