Thryv Reviews

Thryv is a good company but it's overpriced for what you get. It's kinda hyped up a little more than what it's probably worth. I was mostly searching for the online marketing deal and they did our website which was what I really needed it to. But it's been five months and I've got two calls on it so it is not very valuable. As far as customer service though, they're great.

We just started with Thryv and the customer service has been great so far. One of their specialists that I’ve been working with, whose name is Jacqueline, has been teaching me everything, all the ins and outs, that needs to happen. We have a website, inbox, clients, sales, and content. We also have an electronic calendar where I can send texts via the computer, and that has made a big difference for us.

We’ve reached out to the Yellow Pages, then it became DexYP, and then it became Thryv. That’s something new to our understanding and we may have not gotten any paperwork that has Thryv’s name on it yet. Also, we haven’t had the need to call customer service since we just pay the fee for our Yellow Pages ad, the hard copy in the book, and the online service. We’ve had customers call in just because they’ve seen our name online, so it’s been useful.

We used Thryv for six months. Our experience with it went well, but our customers were not set out for that -- maybe the whole going through text might have been for younger people. It did not work for us and our clientele. They did some Facebook and Instagram posts. The best, probably, was the video, but they posted it on some other place and not on our site. It was a lot to put in and the results were not getting done, so we cancelled it. Nevertheless, they have a lot of customer service and they are very communicative as far as on their behalf.

They provide yellow pages and it's not valuable to the millennials, but it is to the older generation. We’ve always had a good relationship with them. I just call and they usually are right there to help. And we set it up on an automatic deduction and that makes life easier for everybody. They’ve taken good care of us. When we had the big ad, they were right on it and did the changes, and everything went well. But now, we’re just doing the small one.

We reached out to Thryv to put our phone number out there. We get calls every now and again, but mostly my stuff is local. Every now and again, I’ll get one from off the chain. Everyone I deal with is an attorney and I don’t do any business with people off the street. We do not do closings so normally if somebody calls me for a title insurance company, they'll have to call someone else.

I reached out to Thryv for a new website. The customer service is really well and my sales spokesperson really bends over backwards. I haven’t had time to sit down and take the 25-day or 15-day challenge, but with the very little that I saw, they’ve done a very good job. The website is starting to produce some numbers. We've picked up some very good clients off of that. One of my friend owns a dojo and Thryv has been picking up his business too.

I’ve had a website for years and I was with YP.com, which turned into Dex, and now I got hooked up with Thryv. They have good customer service. I had a gentleman who helped me with the problem that I had recently and he did an outstanding job.

One of Thryv's local reps stopped in on me. He was very knowledgeable. I was looking for assistance with my website and Thryv has been helpful. So far, my experience with them has been good. They have kept in touch with me. Having Thryv has been valuable.

I contracted with DexYP for website design, set, and Google AdWords. Dex posted a phone number I had used with Yodle years before. I didn't notice this until a month after because I have new busy law practice, and because I trusted them. They apologized and gave me a discount. Next, they posted my website with text so teeny tiny, nobody could read it. They apologized and gave me a discount. Then they garbled my website so that no client would ever hire me. They apologized and gave me a discount. This went on for at least six months. Then my account manager told me to "go ** myself." I gave notice that I had enough and was terminating my contract. They are now suing me for $93,000 +. If anyone would like to join a class action lawsuit, I am a lawyer who does just that. Baumgartner Law in Denver. Call me, and let's set these scammers right.

After I’ve created several tracking phones numbers which allow me to measure and quantify effectiveness of different marketing platforms, I thought it’ll be a good idea to revisit our good old friend Yellow Pages. I haven’t talked to them for ages! They seem to be nice, have a nice book that went obsolete, but they probably do make efforts to keep their legacy going online. So I thought.

A guy from Thryv called me. I was looking to get my web and internet presence better. It was out of whack and not even correct. And they did all of that, and then, they had other services too, which are good, but I never had time to fool with or even learn it. I'm semi-satisfied with Thryv. The local guy did try to help me, and we did some little tutorial things and a few things. But we were gonna do more, but I don't have time. And I’m 66 years old, so if I have trouble with my phone. I have to hand it to a grandchild for them to fix it.

Thryv's sales guy came in and talked to me for a bit. I had a program I was working for mass emails and stuff, for marketing. I had that idea for 10 years. But I have not heard of anybody that could actually fill the thing. Thryv was a little bit more than that, but that was just one of the specific things that hit me when the sales guy was talking to me. But I had to a little research on it before I started dealing with them.

I was a little bit concerned about the way that the technology works nowadays and I was looking to be on the web map so we decided to go through Thryv. I have been with them probably since about six months ago and so far, it has been really helpful because of all the administrative tools that the Thryv platform gives us. It makes things simpler and easier. They also put me down on the web map. The membership is very affordable too. However, there is a little simple thing that we don’t like about the scheduling on the platform. I raised that we cannot add any kind of comments on the scheduled dates. So, we have to do it completely apart and go to the scheduling or the customer data. But that’s the only thing that I will say could be fixed.

We were looking for a way to generate new leads, so we got Thryv. In terms of return of investment, it has not, however, been very valuable. The leads that come in are not quality leads. Nevertheless, they been responsive, and they have plenty of other features that many business would benefit from.

Anthony from Thryv has been really helpful and consistent in calling me. Even when I’m busy, he still makes sure that we’re on point about the website and asks if I have seen any changes relating to it. He also asks if there has been any positive feedback that I could give regarding the website. Thus far, I've seen a lot of potential business coming in. The website looks a lot better than what we used to have.

I was gonna open up my own company and I was looking for a customer management system type of thing. Thryv called and I met with some of their reps. My busy schedule has me all around the Sacramento area and they were very accommodating to meet at a location near me at different hours. I got their platform software for customers, emails, reminders, and texts through the program. Everything seems okay.

Thryv has good customer service. Their people are always willing to help. One girl helped me a lot just recently and then the guy that helped me set up a lot of things was really nice. I use their communication part where people contact me, and then I contact them back, and I can talk to them without having to actually talk on the phone with them.

I belong to a BNI group and one of Thryv's associates was visiting. We met up and he explained to me what it was and we decided to give it a shot. Everything has been good and the website has been valuable. I’ve had calls, people saying they looked us up and found us online. Thryv has been able to straighten out some of the little things that we are having problems with, like the stuff that’s listed on the internet. When you type in our name, it was popping up the address, but when you pulled up the address, the picture was five years old from when the property had a burnt house on it, which was not very pleasing when you’re a restoration company.

We ran a printed ad with YP since 2007, no problems. We added online ad 3 years ago. We are a commercial painting company but our link led to a gynecologist's site and stated we painted Kennels. We decided not to renew either ad after being told for 3 years this would be corrected with no results. Our ad had always ran from October to October, as does the phone book. We had paid through September when I realized we had not heard from them about renewal. I called on 09/24/2019 and spoke with Barry to request cancellation. We received a letter stating the ad would be automatically renewed each month shortly after this call. I called again on 10/08/2019 and spoke with Louise. She said she recorded the call and the ad would be cancelled. I received a call from Dex-YP on 11/4 stating if we did not pay through December, we would be turned over to a collection agency. She said our "claim" was denied and we were to pay the full amount.

Thryv has been great. I have a lot of people come in and see how great the website is. I wanted to up my catering, which it hasn’t done that yet, but I think that it will. The salesman I dealt with was also great. Thryv already has to get ready to build two other websites for me.

I reached out to Thryv to get more business. Their customer service has been good and very professional. Its service is 70% valuable to my company, and the Googles helped me the best. Overall, they are good.

Thryv reached out to us and has been very valuable. We needed website help and they solicited us as a business. When I talked to Deanna, she came in and met with me several times before I signed anything. When she came in, every time, if she didn’t have any answer for it she got the answer immediately. She picks up her phone and calls someone else for support. And even though I kept pushing her off for months she would come back every time and with a smile on her face. She's very pleasant. Deanna is a great individual all around, and she’s the salesman plus our support.

Thryv's rep came in one day and we started talking about their service. I thought it would give me a little bit of a leg-up on being able to contact my customers and I became interested. I got the service but that hasn't really turned out to be. The service itself is good but it is expensive for a small business. We’ve gotten contacts and stuff through it, but not anything that has really panned out to be a huge moneymaker. In that respect, Thryv's service has been a little bit disappointing. Still, I would recommend them to other business owners. It may work for their business and the service Thryv brings are not negative at all. I just caution them that it's expensive.

We are doing search engine marketing, and we noticed the difference if we did not do business with them. I have been with the Yellow Pages for years and so Thryv was a natural progression. Their customer service representatives were all very friendly and nice, too. We’re very happy having them.

I had a rep call me in when I signed up with them and she was great. Having their service has been very valuable so far and it has been good. I don't use all the advantages that it has, but what I have been using has been great.

A rep doing her sales called me and ended up meeting me. She answered my questions and she’s very attentive to what she does. I then went with signing with her because of the system and the software. Having Thryv’s service is good and the software is easy to use.

We were trying to come up with a way to keep track of the people and be able to bill them at the same time, and find some customers as well. We also wanted to be able to do it on the go or be mobile on that. With Thryv, it has been useful and we do most of our billing as well as get most of our payments online. So, that's better than just sending them to somebody else and have them our checks. However, they have a few features that I wish they would incorporate when we are doing inventory of services and stuff like that, because it's mostly a matter of having different features that I'd like to have. I'd like to be able to add feature without having to create an invoice. One of the reasons why we got it was so we could have better lead generation, but that has not worked out as well as we'd hope. Other than that, the customer service is good.

The phone books seems to be getting smaller as there must not be any landlines anymore. Also, I get a lot of phone solicitors and I don’t know if it’s from them selling my info, or the solicitors are just picking up the book, looking, and getting me. Other than that, the service so far is good and it pays for itself.

I met one of their sales reps at a marketing meeting. I needed some place where I could send emails and invoicing in one platform, so I signed up with them. They got all set up with no issues and having their service now is valuable. It couldn’t be any easier for my company now.

I was a long standing customer of DexYP/Thryv, I have a reputable company since 1998, Beware as this company will tell you everything to get you to sign yearly contracts! They may deliver some leads but very unprofessional! We had multiple issues... Website down, did not renew domain, misspellings on our home's landing page and poor and rude communication! They definitely do not value their customers! We have never worked for a company with such poor representation! We would have been better off flushing $100 bills down the toilet! I also waited a few months after finally being released out of my contract before writing a review, this is not a spur-of-the-moment angry review but an actual level-headed opinion. If you are a business owner and value your time PLEASE don't look any further into this company.

The Thryv salesman that reached out to me was good. Since I've had business with them, I've been getting emails with leads.

So far, things are working well with Thryv. We’ve done this advertising since we’ve been open for 25 years. We get information once a year to tell us what it’s gonna cost the next year and on our ad. Thryv’s service worked for us. Now, we get mostly walk-in customers or word of mouth. So, this will probably be our last year on advertising. We’re established now and we just don’t need it.

Thryv was presented to me by a business associate. I got their billing service, the CRM and calendaring. Right now, I’m having issue with the calendar aspect of it integrating with my Google. But other than that, their service is okay. I like their customer service. I've had excellent experience with it. If I had a problem with anything, that’s the number one. I wish all of my services were like that, 24/7. The calendaring, invoicing, the customer information in one spot, those are good things too. Their service works good so far. And it is getting better because they have a lot of features that I’m still learning.

Had a guy Jason ** in Colorado basically just try to sign my company up for a add in the yellow pages. Then try to charge me. I never agreed to any of it and I will not be paying them ever. Recording customer calls is not legal and if they want to try to take me to collections I’m sure I can get my customer base to testify against this company as a violation of privacy according to our lawyer. No better than HomeAdvisor!

I am part of a networking group and I met one of Thryv's representatives there. It started out with her going over with me to upgrade my website. With it being through DexYP, some of the other benefits were being able to have the calendar attached to my website, being able to send out invoices, and being able to email through the system.

Our print ad was wrong, and our online ad was wrong. They offered 25% off our total bill per month. They are terrible, and this is the second time they have messed up our ads. We are done with them. Absolutely the most careless, thoughtless employees. Do not advertise with them.

We originally had our website up with YP and they handed it over to Thryv. Thryv reached out to us. I'm the contact person and I set it up. Customer service has been great. When people called, everybody was friendly and walked me through some steps on how to adjust some things on the website.

I've had a terrible experience with Thryv's customer service team. They got really aggressive with me, and I was just trying to talk to them, and they couldn't back up a few things that I simply asked. I thought I was being very reasonable at the time. When I signed up, Thyrv's rep said that they were gonna be able to prove that certain people were looking at my website through them. He told me to stay aboard for seven months and to call if I have any questions. The first time I called, I was interested in their web design. The person who was supposed to meet with me flaked out of the meeting. I ended up spending the afternoon waiting for them, and then they sent me a text. It was reasonable as they had a family emergency. I understood that, but we never rescheduled. That fell by the wayside and I ended up doing my website design somewhere else.

Thryv reached out to me and their reps were very informative. Originally, I had a great experience and they told me they were gonna do a lot of good things for me on social media and through the internet for the development of my company. I didn't get the results and now I've canceled service. When I went into the site after they had had three months to work with me, I had one lead in three months. And I, at that point, decided the cost was not as valuable as what I was getting out of it when there were other opportunities to use. What bothered me more than anything else was that they told me that I was stuck in a six-month contract and had to pay for two more months before I could cancel. People should be very very cautious and continue follow-up if they're gonna use Thryv.

Raven was my contact from Thryv and she came over here, gave me a presentation on what Thryv could do for my business, and I decided to give it a try. I had an excellent experience when we were getting everything set up, we were having weekly setups until we got everything going with the website. The main thing I use Thryv for, for the most part, is with the social media and handling the stuff that automatically goes on that. But sometimes with the online competition things, I don’t use it for the payments because of the rate that gets charged. It’s much less when I go through their demo, or they come in and use their cards here at the shop. The main thing is just the convenience of getting everything out there as quickly as possible, and the biggest thing was how fantastic they did on the website.

I am friends with one of the Thryv consultants and she's always told me about the company. And I've been with them when they were a different name. For the most part, I've had really good experience with the customer service. Offshore is a little more difficult to deal with, but if it's onshore, I get really good customer service. I'd recommend Thryv.

Initially the lead service started out at one price but shortly thereafter increased by $80 per month. We were NEVER told our incoming calls were going to be recorded and once we made aware, being a law firm were conversation is presumed confidential, we contacted them immediately and told them to stop! It stopped for a few days, but resumed being recorded again! Three times we told them to stop so finally after a direct call to our telephone service provider they were blocked. Then a couple months go by and I am visited by another rep who tells me I was sold the wrong service! She proceeds to convince me another service would best suit my business and that will cost an additional "$100, give or take" of which I did not commit to.

I went with DexKnows back in 2011 when I had a wash window cleaning service, but I closed that business down. I'm now on my third business and I went with Thryv because first time I went with DexKnows, I got about 30 calls and I wound up getting about 19 to 20. I went with DexYP too, but I never got calls. In 2013, more people are looking at phone book. Now, it’s the internet these days. But so far, I've had one scam email from somebody overseas who was supposed to give me the keys to apartment or a house that I'm supposed to go clean. I took it upfront and I went to pay the Realtor too. And I've not receive anything yet. I was trying to see what their endgame was on this. It was too sweet of a deal.

We're a small company and use Thryv to help us set some appointments and keep up with calls. We also use it to send out email blasts about houses that we have for sale, things coming out, or anybody needing any business with some of their house stuff.

Previously, I had advertising with YP and changed over to Thryv. I went with their service to have an advertising presence on the internet. With it, I can send out a promotional advertisement to anybody I have contact information for.

Our website wasn't showing up where it should in the Google ads when people search for our type of business. Thryv reached out to us and I saw that there was that issue. A local rep came and helped us out. He educated me on what Thryv does and its importance. He answered the questions that I had. Thryv helped us with how we showed up on searches. I'm pleased to see the organic website we did through them is showing up and is at least on the first page of searches. Having their service has been valuable to us. I pay them 100 bucks a month and I feel like it's been worth it.

Thryv used to be DexYP and we had a telephone book ad through them. When I purchased my website, that was supposed to be included in the payment. Instead, I kept getting separate bills from Dex. I kept calling and nothing ever happened. They resolved it once but then I started getting bills again and again. It was affecting my credit so I had to pay for it. I was gonna have to pay for it twice down the road, so I had to cancel the phonebook ad. Despite this issue, Thryv's service has been really valuable to my company. It has drawn new customers to us.

I was using Thryv for them to maintain my website and their invoicing tool. I am no longer with them. I'm not sure I'm gonna go back with them because it's expensive, and I wasn't utilizing everything that they had to offer. And it just didn't justify 'cause I never learned the program. But customer service was great. Everything was great with them. It was by no fault of theirs that I quit using them. It was just I was paying a lot for no more than what I'm using with them. And that was just negligence on my part, not them. And I've got them on my list to call today to see if there is a cheaper program that I can go with that will offer me the invoicing tool with the website maintaining.

One of our lady customers that comes in and eats was telling us about Thryv and it seemed like a good way to be able to put all of our social media and everything together, and get our Yellow Pages stuff up. We went with the base package. The next package up will let them do a little bit of our advertising through Yelp and I'm not quite sure I'm ready to release all of that to somebody else. So, right now, we’re happy with what we’re doing. The customer service team at Thryv has been awesome.

I like Thryv's price. I was with somebody else who wanted to just keep ramping up the price, and I was trying to ramp it down for at least a short time here. My experience with the customer service at Thryv has been good. I normally get monthly calls or conference calls where we talk about the website and what we're doing to that to try to get my ranking up on it. So, that appeared to be moving forward quite nicely. The service has been good so far. They seem to be flexible on how I wanna set my program and my website. I could spend a lot of money and go full boat at this thing or as little as I want.

I've been a loyal customer with Dex Yp and the previous names of Dex Yp for over 25 years. I've been happy with my rep and what he is able to provide. Due to changes it my industry we needed to cancel our advertising and commitment with Dex. I cancelled on May 1 st with my rep and his upper command in person at my place of business. Dex put the 15th for cancel and sent me a 1800$ bill although I was paid up to date and never a day late. With several calls and no resolution Dex Yp has sent me to collections for over 25 years of business. They don't make it easy on the business when it's time to make changes so be aware of that. Get it in writing which I failed to get when my rep came in. I asked for paperwork and he responded I didn't need any which is my mistake to not receive anything. When I call no one is capable of handling the issue to conclude this except many transfers to people and now collections.

In 2017 when they were still Yellow Page, we got lied to by a salesperson and wasted hours after hours to get our account cancelled. We assumed that it's just that one salesperson, and their sales event made their service slightly cheaper than some of their competitors, so we gave it a try again when they rebranded as Thryv in 2018 -- HUGE MISTAKE!

Graciela's Cleaning Services was advertising with San Francisco Yellow Pages for over 20 years. Our rep was Robert. Then Yellow Pages converted to Thryv DexYP. When it came time to renew our Local YP printout ad, we were told that YP is now Thryv DexYP. So we purchase the web hosting and domain product along with the printout ads.

I signed up with Dex about 2 years ago and never got any sales, I was lied to about the time I had to sign up for and they hounded me to pay a final payment over the phone so we agreed on a number and I paid around $500.00 to settle the debt I was told by some woman that the debt was paid, I was given a confirmation # and thought everything was done. Well about 6 months later I get a call saying I owed more money in a threatening way so I gave in and gave them some more money with another confirmation # saying that it was paid in full. Now about a year later I am getting letter saying I owe more money. But I ignored them and now they have turned it over to a collection agency. They are the biggest crooks I have ever dealt with. I will not pay one more penny to them even if it means going to court. I have been reading the other reviews and there are many people who have been ripped off. Maybe it is time for a class action suit?

I signed up for yellow pages and was sold Thryv without being explained what it was. I was told that it was part of the package. When I realized what it was I called and cancelled because I already had a better service with all of my customers information in it. I cancelled and received a confirmation number. Well one month later I was billed again. I called and they told me that they never received the information to cancel Thryv and now I’m stuck in a 6 month contract for something I don’t need. Extremely unprofessional.

Over a year ago DexYP listed my business by my first name. I called to make corrections and was told all would be in order. Now for the 3rd year in a row they continue to list incorrectly. I have cancelled but they still cannot get my listing made correctly. Another reason why YP listing are a dying business.

I purchased a business from a seller with a contract with DexYP. We contacted the company prior to the renewal of our account. We did as instructed: Contact the agents that signed us up and they were to submit the cancellation. We also called numerous times prior to the renewal date to confirm our cancellation of ALL services. We were given confirmation and assurances over the phone. However, DexYP-Thryv continued to charge our account. We again made numerous calls to both cancel the account as requested earlier and to issue a refund for the fraudulent charge to business card. They continued to charge our card and we were forced to notify our bank of these fraudulent charges, as well as calling an account representative to make them remove all of our bank account information from their system.

I called wanting them to correct some of our company info on their yellow pages website. Someone how ended up locked in a year-long contract at $100 a month. They botched my listing spelling the company name wrong on several of there affiliate directory sites. I have called several times to get this correct and they can't seem to do it. The service I pay $100 a month for is the same service I can get on a freelance site for a one time fee of $5. I got hustled and wasted a bunch of money on nothing.

I have been a Thryv customer for 1 1 /2 years and initially the team was always available and seemed concerned as well as they immediately got involved with my site and pushing me to the first page of google. Soon they seemed to lose interest in the account and the account representative literally disappeared. After not having any contact I found out she was terminated and who ever was assigned to my account never contacted me and I had to run her down myself and she tells me she is only here in town one day a week. I was also told that I now had a team working on my account and I have never heard from them. I have been promised seven leads per month and the only leads I do get are companies telling me they can help to get me on the first page of google and get me leads. I am very frustrated and this company seems to serve you until they have your credit card to bill and then leave you out in the cold.

It starts with the Director of sales promising and not delivering. Last year was bad, and he lied made promises he could not hold up to. His team tried very hard to promote our company, but in the new digital age they can't deliver. In summary STAY AWAY save your money and use other sources.

I signed up for DexYP on 2/26/2019. The sales rep told me if they did not get me more customers I could cancel at any time. They charged me cc and I never heard from them again until March 19, when after several emails I finally received a response. No one ever sent me my "welcome info" with my MYDEXYP web access or account information until March 19 at nearly a month. Yet they were still charging me. I received zero customers from them and only I believe 4 leads in the next two months.

All the people I have talked with at DexYP have been fine, polite and knowledgeable. Plus, I’ve gotten numerous calls because of being in the yellow pages so DexYP has been valuable to me. I was searching for the display ad and the cost has been reasonable for the service. So, I plan to speak with them.

We have been with Dex Media at least 15 years. They were fine when just a paper publication but they are incapable of getting our online information correct and really don't want to work with small businesses in terms of getting traffic to our website and business volume to increase. By doing our own social media and Google search information updates we have been able to do 10X better than DEX. Nice knowing you Dex.

DexYP reached out to us on the advertising for the Yellow Pages. They satisfied what we were looking for, and so our experience was okay. DexYP’s service has been okay. People are able to find us online.

Originally, when the phone book came out, we were in the white pages and they DexYP called us about the yellow pages. Their yellow pages work too well and we get all sorts of phone calls from people that we can't accommodate because we don't do residential work. We try to list just minimal so that our phone number's in there and it works too good. But with the kind of work we do, it isn't the kind of thing we need.

DexYP lowered our credit limit and we needed to put it back up to where it was. Working with their reps went okay and they were very professional and courteous about the process. We worked with them for our phone pages and I've been very satisfied thus far.

Having DexYP has been great. We have an ad through them and people have called us from that. There are some people that don’t do the internet and still do old school. I’ve gotten quite a few jobs from them. I love DexYP.

DO NOT USE THIS COMPANY! To start the signup process was easy but that was the only good part about the company. After being with them almost a year I did not receive one lead for my business. Not to mention I tried to contact them numerous times and it took a long to hear back, if I ever did at all. My “account manager” consistently changed and always had to call me back. So after being with them almost a year I ended up closing my business so I called to cancel my membership. I was told I could if the business closed. After sending in all my paperwork I was advised that I was “approved”. Three months later I start getting calls from their collections department saying I owed them money. After explaining I was already approved to have the membership cancelled, I was told they did care what I was told and that I was now denied. Terrible company, terrible customer service and was overall a huge headache and waste of money.

We signed up for Dex Media in 2016 with 2 different businesses and the promise to get better social media traffic and website traffic. They provided about 50% of what they said they would! Yet we still patiently waited out the 2 YEAR CONTRACT we signed to end because we couldn't micromanage what they were doing. Well 2 years came around and of course we try to cancel and we get little or NO response from several people of the company we were passed around to. THEN I finally get to someone who I think will take a good look at our account and what I was saying and it was THEN they pull out a contract a sales rep signed a year ago on behalf of the company and told me they were "authorized" to sign this OTHER contract that we had NO IDEA even existed!!! Why they chose to send someone to just show up to our building and find the first person they see and say "hey you need to sign this" is BEYOND BELIEF!

It took me 6 months working direct with the account rep to sign up. I had a horrible experience with Yelp, and had had success doing both Yelp, Google, and my website on my own. The rep was diligent about contacting me when (sometimes too diligent) we were going through discussions. My 2 reasons for waiting so long was wanting to see the value in money I would be spending and ensuring contact after signing up. Well, not only is the rep mostly not available now, I see no value in my monthly premium for several reasons. 1, and most importantly, I clearly and directly told him I only wanted the city and state listed online (I stated to mirror my Yelp/Google info) as this is a home business. Not only did he list my physical address right down to Google maps showing a picture of my home, there was a dummy address also plugged in there as well.

DexYP's service has been professional. We have them for an ad in the phonebook and they have a search thing.

We use DexYP as our web provider and the service has been great. The first year, we did some banner ads with them. We didn’t have the money for it again, so we just use them for the website. The customer service at DexYP has been good. We had an issue with our website and they were able to help me right away.

I filled out the form on the Yellow Pages website and was called every day thereafter by sales reps trying to sell me YP products. I was told by one of salespeople my free listing would only show for customers searching with a GPS signal that was within a 1-mile radius of my business address. What good is that? I searched and was not listed at all as far as I could tell. I recently performed a google search and a listing link comes up but the listing itself shows "no results found" where my business info should be. Now I'm screwed. I have a YP Google search listing link that is a total dead end. Worst advertising experience of my life.

I signed up for DexYP advertising a couple of years ago for my business, ARK Reverse Mortgage. I thought it would be a good boost to my sales. I signed up for a 1 year contract but the sales results were underwhelming. I called in to cancel my contract after a year and they said that I have to cancel 1 year in advance. So, in essence, I would have had to cancel the day I signed up to be able to cancel my 1 year contract. 1 year later... I paid in full to that year contract, but now they want me to have me pay for another year and with a lot of penalties and an aggressive collection letter without any supporting documents. They are sending these collection letters to the wrong address. These contracts and sales tactics are extremely deceptive and recommend you look elsewhere for your advertising needs. I have found DexYP has a reputation for doing this and a very aggressive collection without any validation.

DexYP came to us and I liked their rep. Their service was affordable too so we went with them. They have their own section on the internet. If people were to Google Volvo Repair in Richmond, Virginia, we come up usually one or two. They also have a revolving ad that puts us at the top on a regular basis. However, they kept messing up the automatic withdrawal for us. We're paying bills but then they say that I have late fees. It's smoothened out now and the customer service reps who helped were nice.

This company didn't do what they said they were going to do. I received next to no website traffic for the money I paid let alone sales. I'm currently trying to get back the $300 they charged me after requested to have the service canceled and not only would I advise against it I would go about canceling and blocking your debit cards or whatever payment method you have so that they don't FRAUDULENTLY charge you as they did me.

I am a company of 1. But I want my info on the web, accurate. I am contacted by a rep who wants to confirm my info. No problem...until, they send me an email so I can "share their screen". Being a former Fortune 200 IT Admin, there is a) no need to impress anyone by sharing, b) it is a security breach and requires sharing backend permissions - which they don't disclose anywhere that I've found, c) when I refused, the rep argued there was no sharing, but he specifically said "share my screen". d) he also argued with incorrect info on another unrelated matter, bad mouthing BBB accreditation as "legal extortion" (hence my subject word choice to reflect his comment back at DexYP). I finally terminated the call saying his business manners were disrespectful and he should never argue with customers.

We had an issue with DexYP, where they had sent out a new contract which we felt had no value to us, didn't sign, and went on with our lives. Then I get an invoice and calls on a delinquent account. Not going through all of it again, but had to do with auto renew from a document 6 years ago which we had never seen or been told about, and the company admitted they hadn't told clients. We had been turned over to collection, (even though we were is conversation to try to settle this) to a company where we made our case for the dispute and they chose not to move forward. Today, months later, I get a call from a new collection agency on the same resolved matter plus $50.00 higher....stop!!! This is ridiculous. But here we are....

Been in business since 1985. I am an optometrist. Every year my name was printed correctly under the proper category. This year no one reached out to me nor received any proof to confirm. Someone took it upon themselves to list my corporate name that I use for tax ID under the categories my name should be under. Patients look for my name as a doctor not a corporation. Totally useless. I sent my reason for non payment with every statement explaining why I refuse to pay. Today I get another statement with a threat of reporting me to a credit bureau. If that occurs I will get a lawyer, report them to not only the BBB but also my attorney general.

We have been with YP for 23 years. Our "customer service rep" or "salesperson" to be more precise has changed 19 out of those 23 years. That's one of their biggest mistakes as we have no relationship with anyone there and must waste hours re-hashing our experiences and concerns to a new person every year. I exchanged no fewer than 40 emails and spent 2-3 hours on the phone with last year’s new “customer retention rep”. New reps are only concerned with increasing what we spend regardless of the results we’ve experienced. We have had so many problems with YP over the years but at least we consistently were able to pull in new business every year from our phone calls.

We used them for years to have exposure in their print books. We renewed and included online exposure to surrounding territories. Ad was running incorrectly in the book. No one reached out to us regarding our renewal (contract says they auto renew) so it continued to run incorrectly. New sales agent reached out to us and offered a very, very small discount due to error. Not even enough to make a difference. Further, she was expecting to re-sign us up on the same day claiming 'deadlines'. Further, their reviews are completely incorrect and we have had clients send us their reviews; however, over a year later, not a single one is showing up. We have asked that any fraudulent bad reviews be taken down and reported them, but they are still showing. I would STAY AWAY from this fraudulent marketing ploy and instead put your dollars towards a more local advertising avenue! Again, buyer beware....don't waste your hard earned dollars!!

Deceitful company who puts sales revenue above the care and service of their clients. Dex recorded all of our phone calls, even when we said to stop immediately, even when we threatened legal action. This is against our policies and our customers privacy. This Mega-puke juggernaut needs stopped immediately. They violate every single thread of what a company should do.

My mom passed away and was an independent contractor who advertised with DexYP. I have tried to cancel her contract using the account closure process and it was denied. She used her home phone number for advertising instead of her 877 number. I am not sure why she did that but is no longer with us to ask her. The family doesn’t wasn’t to cancel the home phone number and so the request is being denied. The business is no more. It was my mom’s business and not taking sales anymore. I sent in copies of her business fax account closure, 877 account closure and death certificate and the request was denied. I called customer care and they verified it was denied and the advice given was just not to pay the bills since it will go to her estate. I do not recommend this company.

Dex signed me up to enhance my company's listing on search engine sites, they told me it would take a couple months to see results. So I kept checking to see if anything was corrected. After 3 months I called to cancel. This started Dec 2016, March 2017 I received a past due notice and I responded with a non performance cancel notification, In June of 2017 I received a notice to cancel service if I do not pay $304, Then in Jan 2018 they sent a letter saying they printed my number as their contact number??? Then July of 2018 they started collections for services they did not performed. Now April 2019 they sent collections for $579 and are threatening to sue me for work not performed. This is a horrible company, they do not perform the work you pay for and want you to keep paying.

This is my first of what will be every online site I can find to let consumers know about my personal experience. WARNING. WARNING. WARNING. DO NOT TRUST DEXYP. WARNING. WARNING. WARNING. DO NOT TRUST DEXYP. I called in directly to cancel services with DEXYP. They have knowledge of the phone call to cancel as I confirmed with them over the phone. I also have emails stating I cancelled. For less than 5000.00 in charges they are taking me to court. I never spoke to a rep about the services when they claim I had them. I was never given analytics. I never had knowledge it was continued because I.....CALLED IN TO CANCEL AND ALSO WROTE AN EMAIL STATING I CANCELLED! Also, the services that were rendered for the two years I had them did not make an impact on my business to further grow it.

I own my business and try very hard to provide service that is above and beyond my clients expectations. I try to give praise and credit when due and normally just keep negative experiences to myself. I normally see no point in going to the internet to discuss my issues with a company. However, in this case I have had nothing but problems with this company.

We use DexYP for phonebook mainly and they have been very pleasant. We speak to them when we're renewing and they have been very nice and easy to reach.

We've been a customer of DexYP for quite a while and they're somewhat valuable. We're in print and in digital marketing with them, and they've been fine.

I was to receive online internet advertising and also yellow book ads in Harrisburg and Lebanon p a phone books, been paying 149.00 a month since 8/31/18. To this date I have received nothing and not sure what if anything I am receiving.

DexYP is the phone book around here and they advertise for us. I’ve been in my company for 19 years and we’ve been with them for about that long. We use the phone book and our ad has been the same. We’re satisfied with DexYP and the experience has been fair. They offer us a product, and we pay for it and we get what we’re paying for. Customers use the service and for the older customers, it has been good.

I've been with the company for 24 years, just using the phonebook back then. Most of our business comes from word-of-mouth, but older people still use a phonebook, so there is value in being with DexYP. The reps have been great too.

DexYp was part of BellSouth and then, Yellow Pages so I was familiar with them. We were trying to get all our information changed on Google and DexYP was able to do it. I've been with them for a couple of years and I write them a check every month for $105 but I don’t know why I’m paying them. They should call their customers and tell them what they’re paying for.

We had a very nice salesperson who was roaming the streets step in, talk to me and it was very nice to have somebody do that because I get lots of calls I hang up on every day because I’m, “They wanna do business with me, come and see me.” She was very nice. She came by a couple different times and I was looking for a change.

We’re satisfied with what DexYP is doing. We do digital marketing. They do some ad campaigns for us, and then also in the phonebook. I've been dealing with Chantelle, and we do a monthly meeting and she just goes over the report. They generate a few leads a month, so it’s worth it for us.

DexYP changed over my Yellow Pages years and years ago and my experience has been wonderful. There's some increase in business, but most of it is all online. Still, they've impacted my business very well. They don’t need to come by the shop. They just call me on the phone, so I renew on the spot.

The experience with DexYP's customer service has been fantastic. They call us when it's time to renew, we tell them what we want and it gets done. DexYP provides a needed service and it’s very valuable. The town is very small and we don’t have an online website of any kind. We've had some dentists retire, so people look for other dentists and it's either word-of-mouth advertising or Yellow Pages. People still here use the phone. We got the Yellow Pages ad and the service has made the business grow. We had a good time with DexYP.

This year---after MANY years of Yellow Page advertising and nonexistent online results (through DEXYP, that is)---we elected to CANCEL our DEXYP advertising ALTOGETHER when the rep called February 21, 2019 to go over renewal, changes, etc. Yes, the change we wanted was to CANCEL any and all DEXYP advertising as virtually no one uses telephone books anymore to look up phone numbers, and there were virtually zero results from any Internet presence they were offering. In short, it was a complete waste of $39.00 per month PLUS the $5.00 surcharge for not wanting to pay with a credit card. Though we communicated our intention to cancel with the rep on the phone (interesting to note they can lock you into a contract by phone, but they resist your being able to CANCEL by phone), we continue to be billed.

DexYP reached out to me and we’ve been with them for 15 years since we’ve been in business. We use them for our online, to have our information on Yellowpages.com. They should lower their rates, but apart from that, they're just fine.

Two years ago Thrive came to me asking if they could host and redesign my website. I was promised that my business would appear at near the top of the search engines if I googled upholstery, draperies, window treatments, blinds and shades or slipcovers in RI. Nothing. Nada. I'm into this program now for $2400 and have gotten no results. Needless to say that I am not happy. For a company that is supposed to be my business partner you are not only not pulling your weight, you are costing me some of my hard earned money. It's difficult enough to be in a small business these days without taking on a partner that is doing nothing to help.

DexYP is one of these things that I do and I just let it roll. I’m so busy doing so many other things so I can’t track back how much we’re getting from that. I have questioned whether or not to stay in the phone book. The online presence is great but other than that, much of our work comes from word of mouth and we receive constant emails and notices about construction projects. So, we do not rely much at all on the YP advertising, other than if a homeowner is looking for some materials and that kind of thing. Our focus is mostly commercial and a lot of that is fed to us through the general contractors. On one of my shelves, I’ve got six different paper phone books and I can’t tell the last time I picked one up. I asked people if they use a phone book and they said no. Nobody uses them anymore. If nobody is looking at it, the question is if I wanna be in there.

DexYP reached out to me and took over some of the advertising with one of our local phone books. They set up my account fine and did just great setting up my ad. I repeated the ad last year and everything has been okay. I’m an optical shop and people don’t come in and tell me they found my ad. I’m hoping they helped for the price so I can keep it at that. My experience with DexYP has been simple and smooth. It has always been professional and it seems to work just fine too.

The company has called me daily for advertising I have never authorized or requested. Filed ID Theft reports with our local police department. Informed DexYP and they laughed at me and continued calling. Went to another collection agency. Well, I had to hire an attorney to take care of the matter.

With us opening up at a new location, we didn't have any web stuff out there and a rep from DexYP came in and talked to us. The rep was very professional, upfront about everything and didn’t hide anything. So, the customer service experience was wonderful. The rep became one of our customers too. She saw on my Facebook page that we were going to our summer hours, and she got a hold of me and said that she would make sure everything was changed online for me. The service has been very good and since we went with DexYP, we have been getting way more customers because of everything being out on the web now.

We have been with DexYP for five years and it has been good. We have Yellow Page ads and people can look us up which is what we need. Customer service has been fabulous and everyone I’ve dealt with has been wonderful. We don’t have that much back and forth communication with DexYP but every time we have, it has been great.

I was left with 6 empty Facebook sites and no help cleaning them up. Calls and emails were ignored, then not returned constructively. I was unsuccessful in trying to deal with the Facebook problems on my own.

I have tried to talk to various representatives of both Dex and YP about this issue and all of them have said they will call me back with a solution but none of them have. The following is an attempt to relay the events in chronological order: We have been long-time customers of Dex in both print and digital. In March 2017 I received a sales call from a very helpful sales rep with YP detailing an association that YP had with a garage door company we use, intended to use Co-op monies to build a Web presence for us. April 3, 2017, we signed a “YP Digital-Universal – SE” contract with YP, to build a website (http://www.metalroofingandgaragedoors.com/) and to have our web presence managed. Since that time we have faithfully paid our bill on that contract and have paid a total of over $10,800.00 until cancellation.

In 2018 I attended a small business expo where DexYP also attended. Received a follow up call sales call and I agreed to meet with the representative. We had a ½ hour meeting where she told me about the company's Yellow Pages marketing program. I am an ecommerce business with no brick and mortar location. I sell nationally, not just locally. My business has no employees and no building or warehouse. I finished the meeting telling her I saw no benefit to me to be put in any local Yellow Pages listing.

I have been advertising in the 'Yellow Pages' for decades but this will be my last year. Every year the quality of the product deteriorates. This year there are red streaks thru my black & white ad that appear to be a print error but no one at DexYP will even talk to me. I have called customer support, responded to a 'how did we do' email, & sent them an email describing the issue. As of this review I have been completely ignored. I would be willing to bet that I will hear from them at renewal time though. I would recommend staying far away from this company. Once they have your yearly contract they disappear.

What would you think of a ad rep telling you that, (of the the calls they reviewed, all 3 of them) "It does sound like we (Dex) are sending you opportunities but it doesn’t sound like you are interested in helping them." In a month, 3 calls, one was a mother on speaker phone and with her kids in the background. The second kept going in and out, an older gentleman who want a price and got it and the third, a telemarketer who we could not understand. Also, they tried to double our price from last year. We are done with them. There are other opportunities in today's market to get yourself out there, Dex is the last place we will go. We've had two different businesses in the YP with previous companies to Dex too and they couldn't get things correct either.

Buyer beware! Dex Media/Thryv sold our small business a package that was far too robust for our needs. We diligently paid $299 a month for a year as part of our contract commitment, for basic services that we could have received for far less (I am paying $35 a month with our new website maintenance company for identical service). Our contract finally expired in September 2018.

I was initially very satisfied with my service with Dex Media. My experience with my rep and the website creation was fantastic. Then after the merger was announced with YP, services were taken away. I lost my dedicated person and was sent to a call center where I was finding it extremely difficult to get any changes made to my website. Yes, I am the client right? After a year of suffering and no available solution to meeting my original needs, I sought solutions elsewhere. As a business owner DIY was NOT in my plans. I realize this may meet the needs of others, but not mine. YP is a company I have dealt with for over 20 yrs. Each year it's less and more cost. These two troubling companies merged, so best of luck to whoever has to deal with them.

In late fall of 2018, DexYP reached out to confirm renewal of my contract - an account that I had held in various forms for the previous 9 years. I stated that I could not confirm the benefits of the account, as most data pointed to its utility as a phone number reference for existing patients, rather than advertising for new patients. With an existing website performing that function and more, Dex seemed superfluous. I had received multiple calls re the account and finally spoke with an employee (I am uncertain of the date, but certain of the conversation), and I advised him that I did not want to renew. My last bill was paid in January and I figured that was it. Since January, however, I have received further bills, with late charges added on, the latest on April 6th saying debt could be reported to a credit bureau.

We have been trying to cancel our "contract" for months. This started back in December when the rep tried to contact us about future advertising. We stated we WILL NOT be doing any DEXYP advertising going forward. He insisted that he had to meet with us in person, that a cancellation cannot be made over the phone. We said BS. We received multiple, harassing phone calls and every time the person would state that only the authorized representative of our business could cancel the account. When we would attempt to put the business owner on the phone, DEX would hang up on us.

Just beware once you sign up for the advertising programs with this company they will not let you out!!! I have been trying to cancel our program for 5 months and they are still billing me and saying that if I did not renew in October that I would automatically renew without my consent. I have a letter stating otherwise but they are not honoring!!

Contacted them SEVEN times requesting a manager to call and discuss the numerous errors in our listing. STILL NO CALL. So embarrassing. We will be ending our relationship with them and most likely going to small claims for a refund of some type.

The doctor I work for retired and sold his business. He let them know that he was retiring and cancelling service, paid his bill and stated the new owner wants nothing to do with DexYP. I have tried since then a couple of times to also cancel the service. They say they sent the packet to cancel. Never received it. I got a form faxed for a dissolution of business/or out of business packet that is trying to get an affidavit filled out and notarized. The lawyer said it's ludicrous to require what they are wanting and that the phone numbers have to be dissolved. He said that the form is under no circumstances to be filled out. It's illegal. Now I'm trying to help out the doc that has retired and just wants to be done with all of this. They keep sending bills and are threatening collections. This is a joke!

Thanh you

I have been with DEX Media for many many years and until recently, have found that it was not a benefit to my business. I called to cancel my service in March 2019 and was told that if I paid the $109.00 payment on March 22nd, my account would be closed and I wouldn't be bill. Today, I received an email letting me know that I owe on my next bill. I tried to log in to my account, but was unable so I called and spoke with a lady that said I owed $79.06. I told her the man I spoke with in March said that if I paid the $109.00 on March 22, 2019 that would be my final payment.

Terrible overall experience. I am almost 50 years old. In my life I have heard many thing about a lot of things. I can, after talking with DexYP about my and my wife’s accounts, associate what I feel they act like a “CULT!!!" It is very concerning to me that I almost fear for the life of my family!!! Can anyone please help!!!

I used this company for years. However, in 2017, the salesman pushed the online advertising. I did not want it and told him. However, it was "put on my bill" and when I tried to tell them I did not get it, they said I did. I know I told Rick, the sales person, I did not want. I paid it unwillingly because I did not want something against my credit. Then I tried to cancel the service for the regular yellow pages. I never signed a contract; however, they are now saying I did a contract with a signature. This is NOT my signature and I did not sign another contract after all the issues of the problems before. I am concerned about the fraud - someone signed my name on a "contract". This goes over the signing me up for online before and now is fraud, using a contract that I did not sign. Beware of this company!

Used Yellowpages for decades but no longer needed the service. I tried to cancel last year in 2018 without success so I requested then for non-renewal for 2019. Well 2019 comes around and I receive a bill for the first month. WHAT??? I requested non-renewal in 2018. Immediately call customer service to inquire about this. Explained I canceled renewal last year and also that I never received renewal documentation by mail or phone call so how did they gain authorization for a new contract. I have received three different answers to how authorization was given: auto-renewal (since I've been with them so long they thought I would like to continue), never received any further documentation that I didn't want to stop and I called in to authorize. JUST CANCEL MY SERVICE PLEASE! Currently, using another service and I just want the

I have been trying to resolve an issue since receiving a letter from DEXYP dated 10/7/18 which stated that I owed $43.45. This was the FIRST correspondence that I had received from DEXYP in 2018 (I had prepaid my bill in 2017 for the upcoming year). I called CS and spoke with a representative explaining my situation that our small business had NOT renewed for 2018-19 because we were NEVER contacted for our annual in-person meeting with our rep NOR had we spoken with our rep on the phone to confirm renewal (he was a nice guy), make any changes, etc. The CS rep was understanding and at that time I thought the issue was resolved. Not the case.

My experience with DexYP starts with representatives that wait until the last minute to call to update my business advertising. I've had a different advertising representative the last 3 years at least. Each one has done this. It appears to be a high pressure tactic. They each have told me I have to make a decision within a few days. I'm running a business and can't just drop everything to work on advertising with such short notice. The second and more problematic issue is that my current representative posted my personal cell phone number instead of my office number on my online advertising.

This company is a predatory scam. They hang up on me when I ask for proof that we have a contract with them. They keep calling and sending bills for services we did not ask for. Don't do it!!! Don't ever engage with this company. You will regret it. They are very unpleasant on the phone.

Tried to cancel with this company, Salesman Jeremy **, does not return calls. NO response to several voice mails. Continue to be billed after trying to cancel. Customer service reps very rude when you want to cancel. Beware, read the fine print. Do not have recurring billing with this co.

I was calling to see about advertising. But if you take over 30 minutes to answer the phone for a potential customer, I can only imagine how long it takes to get through once signed up. I'll take my money to a business who is prompt in answering their customers. I was on hold for 33 minutes, that is not acceptable.

Last year I signed up to advertise with DexYP. We opened our HVAC business in 2017. I did not want a tracking number, as I was unsure if I would run the ad again the next year. My sales rep. was very helpful and very nice. I signed the proof, and awaited the phonebook. Both ads had a tracking number, after I specifically requested to not have one. The sales rep. was just as shocked as I was. They gave me a $200 credit and said I could purchase the phone number. I shouldn't have to purchase a phone number THAT I SPECIFICALLY REFUSED in the first place. I also feel like I shouldn't have to pay for 2 ads that are incorrect. I now have a new sales rep. I told him I would never place an ad again, and also agreed I shouldn't have to pay for an incorrect ad. Haven't heard from him since. This has not been resolved, and I am not satisfied. I argue almost every day with the collection agency that keeps calling, because I refuse to pay for it.

I did not renew the contract this year with DexYP after numerous calls from their salesman, yet I keep getting billed. I've called in three times and keep getting shuffled around. Be sure to write down who you talk with in their customer service because you need to come up with a name of who you talk with. This company used a prior recording from a past year that I had renewed the contract. I am disgusted with their business practices.

I signed up for several DexYP products in August of 2017. Their products are totally ineffective, in fact I received ZERO business through YP. I made sure to cancel the service before the year term was up, and spent several hours on the phone trying to do so. I never received an email or letter in the mail confirming that the contract was not renewed.

We have been a customer for over 20 years, but will not sign up again. Customer service rep Mishka is the rudest, pushiest, person and is misleading. I have repeatedly asked to speak with a supervisor and she always refuses to put me through to anyone else. She is unwilling to do what needs to be done and compromise to retain a client, but wants to increase my pricing to double what I pay now just to keep my current advertising. Since Dex bought YP yellow pages, they have definitely gone nowhere but downhill.

Where to begin? How can I explain my stupidity? Our business has had "Yellow Pages" printed ads faithfully since 1986. The Yellow pages has been through a number of providers, DexYP being the most recent and we've maintained it through all of them for print books only. Then, about a year ago (Jan. 2018) when we started getting calls from someone who said that she was from "Thryv", purporting to streamline and consolidating the online listings. I said that we'd think about it.

I signed a one year contract in Sept. 2017 with strict instructions that there be no auto renewal. Their rep agreed and sent me an email confirming this. Fast forward to Sept 2018, I called DEXYP customer service and told them I was selling my business effective 09/30/2018 and relayed to them that the new owners were not interested in signing a new contract. I also sent them a very detailed email. Of course the new owner forwarded a bill to me in October. Called and emailed DexYP again.

This company had a sales rep that called and lied to me about the price of advertising with them. She told me I was signing up for an initial $85, and then $20/m for the following year. When the contract was sent over, it looked for all the world to me like it was going to be $85 every month. When I called and questioned her, she explained that is just how their forms look, but the first $20 "Term" was for 12 Months, and the $65 "Term" was Until 2020, meant it was a one-time charge.

For years we spoke with an account manager at YP regarding renewing the contract and which directories to list in, but for several years I have felt that the cost of using the YP medium was a poor value (No One uses YP anymore) and was planning to cancel the renewal when it arrived. It never did. I have not signed a contract in years. Apparently, since Dex Media has acquired YP they have switched to auto-renewals (similar to things like Classmates.com) and like other auto renewal scams this will end up as a class action lawsuit (looking forward to my check). I'm very disappointed with the explanation provided by the representative. "Sorry the books have all been printed, you owe for the advertising". Even though it was never authorized by anyone in our office. In the past the books were printed at different times during the year requiring staggered periodic renewals.

My small business has been a customer of DexYP for more than a decade. We had been relatively satisfied with our experience with this company until recently. At the end of October, 2018, when I received our annual automatic ad renewal, I contacted my representative, Carmen. She & I spoke about how to reduce the cost of our bill and we decided to cancel our print ad that we had been running for years. I had a sore throat and could barely speak, so we set up an appointment to discuss further their online advertising program at another time. Carmen said, “I’ll go ahead and cancel the print ad, so just in case we don’t get to speak again before the December (ad cancellation) deadline, you won’t have any problems.”

I finally spoke with a Rep. He actually listened and it's done. I will say,. trying to make someone happy on the tale end of a really bad deal is hard to do.

My husband & I own a small company and we signed up for a year - paying in full. After a few months we were not happy with the results and had been trying to cancel the contract with our rep. Lo and behold we receive a bill for $263.30, which is for a contract "increase" which by their contact they are able to make this determination with or without notice to you as the consumer - meaning they can extend or shorten the contract as they see fit. Renewal is a totally different matter - you can cancel - seemingly only after they "extend" your contract...so that it gets into print and they bill you. Not for nothing - imagine how many businesses they are doing this to and how much money they are pocketing from unsuspecting hardworking folks - many whom are small business owners. As they say "BUYER BEWARE".

It's been two months since we are out of business. We let them know exactly the time of closing business, they just ignore to still charge you for marketing. We called many times. Each time they came with a stupid excuse to buy some times. They charged us for the last two months. They just don't let you go. Be careful who are you dealing with!

We were looking for search engine optimization and Google Ad Words, pay-per-click stuff. We reached out to DexYP and the customer service has been great. The guy who I signed up with checks in on me every now and then and I usually have a monthly call with another of their reps. Some months are better than others but their services pay for itself in the bad months. It's a good company and they seem to know what they're doing. I would recommend them to somebody else to give it a shot if they were trying to do this sort of thing.

As long as we’ve had phone book advertising, we’ve been a client of whoever DexYP was. They've been doing yellow page and digital advertising for us. We communicate with customer service via email which was my choice. They are very responsive and they send me a monthly update. If there is anything else I need, I can reach out or contact them. Many of our services are referral-based, so we don’t really need advertising, but we have it there just as a formality sort of thing.

After years of advertising with them, and renewing annually through contracts and an Account Manager, I decided we were no longer getting value from this listing. In my 2019 Advertising review, I decided to end the contract, but found I was auto-renewed and unable to cancel my contract, because they auto-renewed my contract and would not cancel it. Over an hour of my time and three phone calls later, I nearly had to throw a fit to get any reaction at all from their Customer Service personnel. Not only are they unwilling to cancel my ad, they are running an incorrect ad for me in the publication, because NO ONE reached out to me to ask about this, or inform me the contract was up.

I became aware that DexYP could offer a website and I needed one for my business. They were highly recommended to me and I've had nothing but a positive experience with them. It has been great. My rep has been wonderful and any time I needed to contact anybody at the corporate level for help, they've been responsive whether it was email or by phone. I would get an answer immediately. DexYP's service is crucial to our company. They are easy to deal with and very helpful, and for someone who is not technical, that is priceless. They host the website and I am able to edit it, and it is very easy for me. If I need help, they are there.

DexYP's service has been great and they have been very valuable to our company. They maintain my website. The account manager reach out to me once a month just to do any modifications or any additions or changes to my website, as well as any activities going on. They do tracking for me and I’m very satisfied with them. The people are very attentive and very responsive. If there is a concern that I may have on occasion or a question, I always get it answered quickly. Their interaction with the end-user, such as myself, is extremely satisfactory.

We’ve been a customer of DexYP for quite some time and it has been valuable. Right now, we have the Thryv program. DexYP’s reps have been very professional. Someone came out and spoke to us about it so, we made some changes and it seems to what's going well. It consolidated everything and fast-tracked all the advertising that we needed so, that was nice. We have some older customers who still use the book, so we still advertise within paper as well.

Since DEX got their hands on YP the platform has completely went downhill! Nothing but problem after problem, massive dips in advertising effectiveness, and a complete waste of money! Getting them to fix issues takes MONTHS...no joke - MONTHS!!! Getting them to cancel your services is even harder! I have been trying to get them to pull down my ads for 3 months now and they have not! But, they still keep taking my money even after 3 straight months of cancellation requests by not only me, but my account specialist as well!!! Save yourself the trouble and DO NOT USE DEX!!!

We were with DexYP as far as the yellow pages and then we just moved over to internet advertising. While their services are okay and they have very nice customer service people, they need to have a presence on the internet. Ours seems to be on the second page of search engines and a lot of people don’t even go there.

We’re doing some targeted digital marketing with DexYP. We’re also doing some search optimization with keywords as well as some print and few phonebooks with them. I have a monthly meeting with Abigail from DexYP online and we go over our account. Sheryl, our account rep, also shows up periodically and we review how we’re doing. She also tries to tweak our marketing campaign. Thus far, DexYP's services have been helpful and we get some good leads from them. It’s refreshing to know that we just didn’t sign up with someone that could forget about us and not follow-up.

I signed up for Dex Media/Thryv. At first everything was ok. Then rep comes into the office who by the way was a old friend I worked with. So as time went by he upsold me and I was ok with it. He asked me to refer him clients. I said I don't refer clients. He offered me a bonus, said if I send him clients he will give me a discount of service and free months. I said ok. I sent him 4 clients that all signed up to the service. I keep paying the bill like normal.

I created my own website through WIX, after years of trying to keep up with SEO changes, I decided to try Dex's SEO program. I was sold a $600 per month SEO Package by a salesperson. I had my "Initial First Call/Meeting" May 24, 2018 with my "Account Manager" (Steve) and their "SEO Wizard" (Nate) that outlined and showed everything work etc., that was suppose to happen for the next 12 months. This initial call/meeting also included a "Location Keyword"/"Area of Focus". Please Keep in mind this is WEBSITE WORK - NOT ADVERTISING. June 1, 2018 I was emailed by my "Account Manager" of changes they wanted to make to my website (changing one word - the location area of focus to another) in my H1, Title, Image tag, these are minimal changes maybe took 5 minutes total. Anyways June 6, 2018 I authorized them to go ahead and do it.

The Thryv that DexYP sold us does not work for our industry, and the representative that we have that's trying to help us implement it doesn't seem to understand why it doesn't work. I feel like I've wasted money, except the fact that it was bundled so I had to take it anyway. They should find a better piece of software that would work in more industries rather than more of a personal service industry. Nonetheless, we've been with DexYP for a number of years and our experience working with them has been okay.

DexYP reached out to us to get more leads. We’re working on a project right now that’s called Thryv, and we input all our information, including our customer’s information, our appointments and responses from the appointments, and the calendars. They also do Facebook, Yelp and Bing page management for us. Their customer service is there to help me when I need assistance. DexYP brought up profitable things to our company and it's keeping us alive too.

I reached out to DexYP to do some initial research and ads, get some pricing and then try to see how it worked. The experience with their customer service was good. I didn’t use DexYP that long but it was a good way to get your business presence online, especially if you don’t have a lot of savvy with the internet and web pages. It's a one-stop shop that will get you going and you can use the services to help your business and create some visibility.

We’ve been advertising with DexYP for several years now. It is for our business. They do website design, phonebook advertising, and listings online. They need to lower their advertising prices though. But other than that, it is valuable having DexYP for our business.

I hired Thryv to build a new website and a new branding and they reached out to DexYP. So far, whatever DexYP is doing, if it's designed to create a new business, it’s not working. They sent me a picture of two yellow page ads. I’ve tried to zoom in, but I couldn’t see it on there so I don’t know what to think of it. If the overall purpose is to get new business, I haven’t had any new business or even leads. It's either not working or something has been done wrong.

DexYP reached out to us and I liked what they had to offer. They had a very personable and knowledgeable sales agent. Currently, they are doing our webpage as well as advertising. Their service has been very good for our company.

I am currently haggling about charges they say are owned by our company. I've been with my company for a bit over two years and have responsibility for directory listings. I have never ordered or authorized anything with DexYP. More than a year ago, I responded to a bill with a request for verification that the service had ever been ordered. They could not provide it, so I did not authorize payment. Bills continued to come, along with calls demanding payment.

When I signed onto the program, my original "business advisor" account rep, asked me 3 times to confirm the information I wanted on my business listing. This was on January 25, 2019. The guy ended up putting my cell phone number, which got called one time over the weekend. I called my account manager Monday morning and requested him to change the number ASAP. He then tells me it will take 24-48 hours for the business information to be updated (This makes no sense why it takes so long) but whatever. I waited, it took about 30 hours to change, to another wrong phone number, this time the number when rang - would ring to the "your call cannot be completed as dialed message." He messed up the last 4 digits, he put in 9300 when its supposed to be 3300. This upset my boss and me, so when I called in again, I asked to speak to his supervisor and requested a new account manager.

DexYP provides us with advertising services in phone books and they help us with the webpage through Thryv. Their customer service is knowledgeable in the computer aspect of things and they have done a good job of assisting us. We deal with Brad, the sales rep, and he has been straightforward and upbeat.

A long time ago, we started with DexYP as we were trying to get a website. Then we stopped it for about a year. They either wanted to charge me $6,000 for a website or give me some little cheap website but it's nothing like modern times. It didn't work right. We've had a lot of problems with them in the past and it took forever for us to get away from them. But we needed more help. I do a lot of the stuff in the background myself by listing our name in different places because we just changed the name of our business and DexYP was offering Thryv where we could keep our business listings matching.

I sold my business with only 4 months left on a 50 dollar a month contract. Dex would not help out with canceling the contract. I understand a contract is a contract but if someone no longer owns the business there should be a compromise. The remaining 200 dollars must mean more to them than myself. I will pay it but would never suggest anyone to ever do business with this company. I was never really impressed with the advertising I did anyway.

We have been a customer of DexYP for quite a few years. It was time to cancel our contract with them, we felt we weren't getting what we needed from them advertisement wise. They auto renew contracts for 14 months which is a long time... I realized today after seeing a bill from them that surely our contract is up. Called them and they said we didn't cancel after receiving our renewal notice a few months back so we were stuck for 14 months again!! I said I had never received the notice. A rep there was able to verify that we indeed never received this renewal notice! I asked them to let me out of this contract. NOPE!! They said it was HALF my fault for not cancelling even though they never sent me a renewal notice so they would half my bill for the remaining contract time. WHAT???

We've been with DexYP for a long time when they changed over from the previous super media and we like our experience with them. We use Thryv and we have online advertising. I personally manage the account. I have commercials as advertising and I have billboards, but I don’t ever ask people where they heard about us. The reps have been really helpful and we’ve never had a problem with them. People should use DexYP.