Thryv Reviews

Thryv has been good, convenient, pretty easy, and helpful. They provide internet advertising.

Thryv does amazing and the website alone is worth the 349. They also do stuff for my social media. But I’d like to utilize Thryv a lot more and eventually get all my customers in there. I'd also like to use the little Blerps that would go out to my customers. I had Thryv since April. They have 24/7 customer service. I can call and get the help I need. Their rep is very helpful. If I call him right now and he's out of town, he'll say that he will be right there as soon as he gets back. I've recommended tons of companies to Thryv.

One of my co-workers was in a BMI group with one of Thryv's people. They designed our website for us. I use the reaching out to clients, scheduling events. We'll start doing payments through them soon. It's working out pretty well. There are a lot of things that we have yet to use and explore, but we're looking forward to continuing to use it throughout the year. The reps have all been helpful.

Thryv redid our website and they handled the SEO. They also handle our social media posts right now. It is worth the investment. We're not a full year into it but so far, it has been positive experience. It seems like the results are as good as they were before when we were paying much more money but the metrics can be off this 2020. Other than that, my point of contact has been great to deal with. She has been very available to help us and I really like her.

Thryv is a great product. It's very valuable. We use their contact advertising and everything has been good so far.

We needed to clean up our online presence because we've had to change our company name. We're on our third name in the last five years and there was a lot of confusing information on the internet. The service that Thryv could provide as far as helping us with that was what was key. So, we did a lot of work in the first three months with them and got everything squared away. We had an issue in the beginning with the details of our contract and e needing to sign in in order to get a credit, and I had to sign in every single day. There was some confusion with that.

Thryv helped us set up a website and start a Facebook page. We're very satisfied. I had a great experience with them yesterday. My Facebook page was unlinked and they helped me resolve the issue promptly.

I sell junk cars and Thryv does marketing on that for me. We've had some encounters from the past that weren't too good. I was telling them I was having hard times as people aren't doing a whole lot with cars because there's a pandemic. That made it harder on me and Thryv 'cause my account got behind. Also, I didn't have good access to communication. They got things mixed up. I had done a package deal but they were charging me for a print ad. I then had another bill and so they canceled my account. I went to Thryv last month, paid what I owed them and now I've been reinstated. Other than that, Thryv is a good company. They have done well for me overall.

I had a good experience whenever I worked with customer service at Thryv. They have been good for advertisement and getting on the web.

I'm very satisfied with Thryv. They're very informative, helpful and professional.

Thryv customer service has been great from Sheila coming in initially to the team that built the website to now that were are even doing the leads campaign. Sheila was great. Anytime we have questions, I can text, email, or call her and she's very quick to get back to me. Thryv has been okay too. We're still in the turnaround time for the leads programs. We've had a good experience on the whole and we have recommended other people to Thryv.

We use Thryv for advertising and they do what they're supposed to do. Overall, my experience with them has been all right as long as I do not need to reach out to customer service in any way. Every time we have had somebody contact us with anything and we reply to them, we never get replies back. If you have issues and you need service in any fashion, it's nonexistent. I'm under a directive to get a W-9, which is a simple federal document that is handed out to businesses all the time, and I can't get it. I've been striving for three months to get that. I'm on hold for half an hour and still, nobody picks up the line.

I was looking for a platform for getting a website up and running for my law firm. I was cold-called and I spoke with Christy. She was very helpful and informative as to what Thryv could do for me. I was very comfortable with her. I signed up and I like the service. I am very satisfied.

I have a website for commercial cleaning advertisements. But having a website is not only what you need. Like fishing, you have to have the right bait. I have to spend additional money to drive people to the website. I went to Thryv because I wanted growth with my company. I want to reach out and I thought I could have a nice impressive website that would connect with others to connect with me. But I'm not getting the calls that I expected and I don't know if it's because of the pandemic. I'm not reaching the customers and the clients that I need. I like to have more support. I am paying Thryv money to get service and I am supposed to get a return in investment. Now, I may have to seek additional service to get people to go to my website.

Please be aware! Yellow pages, which used to be billed under AT&T and now is with Thryv Dex YP. We found out the hard way when we started getting overdue notices from DexYP. When we called to find out what was going on, they told us that we had a yearly contract for Yellow Page services. We had been wanting to cancel those services, so when it fell off our ATT bill, we (wrongly) assumed our account was closed. Dex YP told us that when ATT sold the Yellow Pages, they also transferred the clients. Since we did not know about that transition, we were automatically renewed for another year with a new company. Point is, I ignored initial correspondences with DexYP thinking is was spam email since I had never done business with them before. It was actually their attempt to renew our contract and when we didn't respond, our contract was automatically renewed.

Josh reached out to us. We talked to him and we liked what he had to say so we signed up with Thryv. We are using the CRM to book appointments and keep my customer straight. We do advertising through them as well. That system is great and the advertising is still up in the air, although we're not 100% sure it's been worth what we’ve paid out. Josh answered everything thoroughly and got back to me promptly. Then I've had to call him just a couple of times that I'm changing my website and that was excellent. He was fast and efficient.

So far, considering the situation with covid, Thryv has been great. We use it mostly for the search engine and people can look us up online.

Thryv has been great. Everything's up and running smooth.

A couple of girls talked me into using Thryv and it sounded good. Back when this all started, the rep, Green, would go over the service. I would recommend this program to somebody else with a larger office or need for it. But this is a small office and we don’t need all the services that Thryv offers. A lot of it was wasted time and wasted money.

I used the appointment thing on the app and that’s basically the only thing I’ve used Thryv for. A rep helped me get everything set up and after that, I talked to another guy. He knew that I wasn’t using it that much and he had called me to see if there was anything he could help with. Everyone’s been pretty helpful attempting to help me.

Thryv showed me a CRM type deal and social media posting is what I ended up using it for. The customer service team is very good. I met with them several times and they make sure that you are aware of all of the features and able to use them. Ronald and Alejandro were two very helpful individuals throughout starting and setting up everything. The program is very good but the pricing is not my favorite.

I used Thryv's SEO for six months. The reps were quick, very helpful and had good information.

We use Thryv for our client’s database, communication with clients, invoicing, and social media. I've probably talked to 10 different people and 9 of them have been great. One was a little unexperienced. From a programming standpoint, the biggest thing, which I heard they were working with, was being able to email multiple people and have an email conversation with a client, kind of like a Gmail or to integrate Gmail. I feel like it was a little falsely advertised that you could communicate and email with clients. It’s not really email, it’s notes that you attach to a contact’s card. You can send a message to multiple people, but as those people start responding, they can’t all see the correspondence ‘cause the note gets put into that specific client’s note section. We’ve considered canceling for next year if that doesn’t get integrated. But from a service standpoint, they’ve been great with answering questions through chatting, phone and email.

Everything's going pretty well with Thryv. I like it. Makes it a lot easier with the invoices and the proposals. The way they do it, we can do it right on our phone and customers love it. Thomas was my agent. He was very on point. He was really helpful in explaining everything.

We use Thryv quite a bit for the messaging back and forth. We haven't really had any problems with it that we have to contact support. I contact our rep when we need something, but it’s rare. The only thing is, they do manage our Facebook, with the social content. For the most part, the photos that are used and the content that's used are good, but if I were to want to change a photo, it is hard to obtain a photo from the library. Sometimes, when I go to choose an image from the library, the content’s not available. If I go to the library, there are so many different pictures to choose from, but I’ve never really had luck with changing one because it said, “Sorry, no image.” I brought it up to their attention. But their response was that sometimes, it could be just a connection issue.

We primarily use Thryv for the calendar and it got a nice couple of features like marketing campaigns when we do specials. We mostly use it as an organizational tool. Our rep over there is Tyler. He's been really awesome. He's been pretty hands-on, explaining things to us and showing us all the features. He’s come to the office multiple times to help us out with things. We’re doing our website through them as well. He's really doing a lot of troubleshooting for us. It’s been a really good experience with them. The only thing we had issue-wise was just because of the whole COVID thing, there was some promotional stuff that they weren't able to complete for us. They wanted to just not fulfill that. But we got through them and resolved it. Other than that, we've been very satisfied.

Thryv has been awesome. I love it. They provide a website and CRM tools. I just hope there is an option to operate multiple websites. Like if I have two Instagrams, I would be able to manage them all through the social media hub. But so far, our experience with their customer service has been great.

The part of the service that we use is the website and having people be able to come in off the website and contact us that way, and the social media content. When it comes to their cost effectiveness on top of what we're utilizing and the portion we're not utilizing, they get a 5 out of 10.

We've been using Thryv since March. It’s a very good program. You can do a lot with it as a business owner. The hit and miss is the personal contact with Thryv themselves recently. Originally, we had great communication back and forth with their representative. Now, the back office support system kind of missed some things. It looked like the right hand was doing something the left hand didn't have any clue about. But they would generally get it up and running.

I don't like Thryv. I don't think it's doing anything. The salesman said that it’s gonna be wonderful and it’s gonna get us a lot of customers. But it's not providing me customers and I don't think it's covering enough. I was disappointed that I signed on for a year, which I didn't realize I did. It's also too expensive. They should lower the cost and they should also discuss with customers to see what they want and not sign on to a contract.

One of the reps was poor but the other one was good. We got the whole package and I just referred them the other day.

Thryv has been great. They did something with the website and they do posts on Facebook and on social media. We’ve recently went on a conference call with Brandon on Tuesday. He was explaining to us all the new features that they added. I was telling him how I had noticed them changing some things with ThryvPay, and it was helpful to us.

We've had the yellow pages advertising for 50 years. I'm waiting for a call to renew. I don't remember receiving a call to renew for this next year yet. They could do more contact.

Everything is good with Thryv. They send things out on social media quite regularly for me. I don't have to do much as far as thinking it up and I’ve seen an increase in business. However, after the local guy got me all set up, he’s been non-existent. We also had one instance when I called up to get something put online, the rep pretty much told me to do it myself. I wasn't happy with that. It’d also be nice to have a phone call once in a while just to check up on me. But if I reach out to the reps on the phone, they’re pretty good.

There was a sales rep from Thryv that came by our office and he was real good. He helped us a lot. The service has a lot of features and we ended up saying that it probably is not the best for our service so we downsized a little bit just to have the web page. We love the web page that Thryv created.

Thryv got our sales guy, Thomas. He is very knowledgeable and very professional. He's a great guy and we like him. I'm glad that Thryv does most of my social media. But we have another program that we use quite a bit so I haven't utilized Thryv to what I could have been. I haven't taken the time to learn a whole lot with it. I do wish it was easier to send out messages when we want somebody to rate us or give us a referral towards Google or Facebook. I wish that we could send a text message without having to have them opt in. I have everybody's phone numbers but my guys don’t always get emails for everybody. Sometimes we deal with the older generation and most of them have cell phones now but they don't all have email.

We do the yellow pages and the white pages through Thryv. I find it redundant because I found out CenturyLink also produces the same document.

I was looking for upgrades on social media to reach out to customers a little better. I signed up with Thryv and I mainly worked with Sandy. She was awesome and a great communicator. She followed up very well with any requests I had and I enjoyed working with her. At first, their service was a 10 out of 10 and I was very impressed. I enjoyed it and I learned a lot. But lately, I feel like I've just been dropped off the wagon. There's been no communication for the last four weeks and I've sent a couple of emails out asking questions. I should also call the 800 number but sometimes I don't have time to do that. I would rather communicate by email and so far, I haven't heard anything back.

I'm buying a service from Thryv and now, I have a website. In the beginning, I received a few calls from clients. But right now, things are kind of up in the air because I haven't received many calls. I'm starting up so I'm wondering what happened. I tried searching up the website they built for me which was supposed to be in two locations, one here in Central Florida and another in Jacksonville. I typed in, "Tile company, Ocala, Central Florida," and although I came up, I was all the way at the bottom. So I don't know whose problem that is or if it costs more to be at top. I also typed in Jacksonville and I didn't show up at all. Other than that, when I called them up, I rarely heard back from anybody. The rep answered his phone and said he'd forward my concern to this person, then he'd get in contact. But I didn’t hear anything from that person and the other one never called back.

I'm impressed with Thryv. I'm also very happy with Melissa, their local person, and Ryan who does the updates on the website. But I am slowing us down by not getting all the proper information right now or my invoices correctly. I went with Thryv initially because of Melissa. She and I are on the same page. She listens to me and understands me. She also comes over and sits with me while we do the changes doing Zoom. She understands what I want and does what she says she's going to do. I can't say enough good things about her and she is the one that made things work. I am also trying to send her clients on different things. When I meet good people and I surround myself with good people, it makes my job easier.

I'm in a group called Team National where you pay a $2,200 lifetime membership fee and one of Thryv’s representatives, Nicole, is in the group. She got me set up with everything and she's awesome. She walked me through the entire onboarding process and any kind of questions I've ever had, all I did was call her and she handled everything immediately.

Thryv is great and they're easy to work with. We use their marketing, advertising, their website and they post our website. If we have a problem, they get right on it. They could improve in some of the marketing a little bit where we send out reviews and maybe post more social media platforms. Other than that, their reps have all been very helpful.

The salesperson called me and told me what Thryv could do. He sold me on it. The customer service is fantastic at Thryv. Anytime I call, I get somebody that knows what they're talking about. There's no transferring. Thryv is extremely valuable. It makes me look more professional whenever I send invoices out to folks and those reminder texts that I'm coming out to do some work for them on a certain day. That helps a ton. Being able to send the follow-up email too about rating the business is amazing. Thryv also took over my website. They rebuilt it and made it so awesome. I love Thryv. The only thing I don't like about them is whenever I pull the app up on my phone, it takes forever to work.

We did the webpage and social media through Thryv. Everything was excellent. I went through my local contact and her name is Pilar. There were issues that I had this past year that Thryv was able to protect and I'm satisfied. But their service is not really set up for a seasonal business. I can't take advantage of all of the options that they have on the dashboard. There are only two things that I take advantage of on the dashboard. Aside from the massive issue that I had this past year regarding a hacking and their ability to help me quash that, I'm not sure how valuable the service is compared to what I'm paying for. I only use the social media scheduling and I'll be using the email logging program. On my scale, they can be done on a smaller scale locally.

Thryv is working with us for our website and social media. Through them, we send out our surveys to our customers upon completion. It's also been lead-based, or so we thought until recently. I've been handling the leads and so far, according to the people who are calling, they've all been unsolicited and they're very upset with us. I've been forwarding it to them directly. I don't know where the leads are coming from but it's as if we're cold-calling. The salespeople are not happy. I would not suggest Thryv in any shape or form.

The biggest part that we use Thryv for is the invoicing and keeping track of all our invoices. Their customer service has been helpful, which is one of the reasons that we like Thryv, and they're easy to work with. Every time I've had any questions for them, they've been able to help me out and guide me through everything in order to find what I'm looking for.

I use Thryv because it centralizes everything I need to do in my business. If you have multiple services and they are all sort of disparate, Thrive will help you centralize everything. I have all four of their services. Now that I'm beginning to learn some of the features, I am definitely using it more. I hired a CSR customer service rep to help me in my business. One of the first things I had her do was enter a bunch of client information into Thryv that wasn't there. Now, we can track conversations and do things like that which are important for our business. Also, Thryve's customer service has been great. I haven't really had any reason to contact them. It's mostly been through my local rep, James. He's really a hands-on guy and he helps me if I ever have any issues.

Everything is going really good. I'm getting more and more into the software of it every day. I truly enjoy posting to my social media now. The service has increased our social media traffic by about 45% to 55%. Using Thryv has helped us, especially on our liquor store side. Within three months, we grew from about 20 followers to right around 200 followers now. So it's been tremendous for announcing sales. It's worked really well. Right now, I'm kind of working on the inside here to integrate our POND database with the Thryv software, and then we could start using more of the features such as text alerts and email alerts, and that's something our customers really like as far as courtesy calls and whatnot on loan dates.

I'm in the local phonebook in Lake Charles and in Sulphur, advertising my business. I've been in business for 32 years and I've kept that in there for my contact information. We're doing good. I pay my $130 a month and everything's fine.

I got a new rep, which was a very good thing, because I wasn't very happy with my previous rep. When Valerie got on my account and contacted me to touch base with me, she mentioned a website and we needed one. I ended up having to go work from home and it was perfect timing to move everything over to Thryv and get us all situated because we needed to do it for a long time. The website Yellow Pages had developed for us wasn't that great. But now, I have a website that I really liked.

Thryv came to us because we had an ad with the Yellow Pages and they were saying how they were merging with Yellow Pages. So we decided to go ahead and use Thryv. We didn't have a website before and Thryv helped us get a website. It's helped us create an online presence and manage that and see where we are as far as reviews with customers. Before, we were pretty much in the dark. So, they helped us access those. We had reviews to a Google site that we didn't even claim it, but they helped us claim all that stuff, so it's all good. They've been very helpful and we do get a lot of calls about how we like Thryv. It's really easy to use. Everything's been pretty smooth.

Thryv's customer service is a bit slow, but top-notch. Whenever I send a message over to Brian, the guy who initially called me, it seems like it takes a little while to get a response. Thryv is taking care of my website. It's a little different because I'm a one man show. I'm not a big company. So far, I've had a really positive and pleasant experience with everything.

We were told that Thryv is a good platform when it comes to marketing several businesses. In our business, we needed some sort of marketing so that we can reach out to more people so that we can get more people in through our doors to send them work. We are an employment agency. Right now, we do have the Thryv platform. We're also doing the marketing campaign. We are in the process of doing a production video, so we can use that for marketing as well.

A couple of our clients like Thryv because they can just get online when they're listing an appointment with a client and schedule the photography session there while they're there with them. It speeds up listing appointments for them. It's going well with Thryv but we still got the tax issue, which we've told them about. When we do an online service menu, we have to manually add the sales tax and it's been passed on up to the development team.

I have a small business and I gave my representative a call about a year ago. We got together and she sold me on Thryv's product. I was very apprehensive at first, but it paid great dividends for me. With my website, the marketing, and all the different search engines that my website shows up on, I get business from all over the country, where I never got it before. It's been a real game-changer for me and I make recommendations to any small business people I know. I've had my sales rep come and talk to some business groups that I'm a participant in.

Thryv does Yellow Pages, our website, and some of our social media. We work with Christian and he’s fine.

One of Thryv's people called and the boss was interested. He wanted to see what it was like and he went for it. He seems like he’s doing okay with it. They're working pretty good.

The local representative here, Cheryl, reached out to me and let me know that my website wasn't connected to my Google page. Then, we sat down over some coffee and she plugged the professional service that Thryv offers. She was very thorough, excited, and knowledgeable. I really liked working with her. We gave it a trial run for a month or two and she helped us out. I've loved it ever since.

Thryv does what it's supposed to do and I get people calling me. Their customer service is good as well.

There are some books that are still delivered here. As popular as internet and cellphones are, you still have people with a house phone and a landline, and go to an actual book to look up locations of businesses and information. I haven't had any issues with Thryv's customer service. It's very rare that I have ever had to call in for anything through emails. We get a copy of our statement in the mail even though we're on automatic draft as far as our monthly payment goes. They've done well.

We’ve been using Thryv for over 20 years and we haven't had any issues. We’re using the listing service with them and we’re satisfied. You’ve got to have your phone number in the book. We don't have a whole lot of options around here and people should give Thryv a try.

We do print and digital advertising. I just knew Thryv as DexYP for accounts payable purposes. But the transition for billing was confusing. I spoke with someone in customer service during that time and they were helpful. They explained everything that I needed them to explain, but the transition was still not good. Also, when it comes to the actual advertisement thing, I'm not positive. But in theory, the service is very good.

Most businesses are listed in the Yellow Pages, which made us want to partner with Thryv. They send me the bill and I send the payment in. They’re good and I haven't had any problems with the service. I would give it an A if I had to grade it. I would recommend the service.

The service that I was looking for was email, website and search engine optimization. That's what I thought I was getting but after four or five months, I come to find now that I'm not receiving the search engine optimization like I thought I was. I can go to my work and Google “security in St. Louis” but I can't find my company anywhere which I was under the impression that I would be. That's what the packaging was for. I'm getting email but email only seems to work half the time. I'm getting my website but I'm not getting that search engine optimization which makes it easier for people to find my company for what we do. The $350 a month I'm paying is a broken contract with Thryv ‘cause that was supposed to be the deal but I'm not getting all of it.

I wanted to make sure I was on the online yellow pages. Thryv sends me a bill every month and I pay it. got exactly what I wanted. I like it because they don't bother me all the time. I pay the bill and it's good and I'm online.

Thryv has fast responses and they're very helpful with anything I need. They manage our website and social content and I've had great experience so far.

I'm advertising for my taxidermy and deer processing business thru Thryv. They do internet and phone book and it's an easy access for customers.

We did a contract for six months. I signed up with them end of January but the Coronavirus came so they started shooting in August. They wanna keep charging me. I like the idea that I can do some advertising like this but I couldn't use the ad up to now and I don't know how this ad can help me. The salesman who sold me the access to Thryv never answered my call back. They came and made a video for us to post in the ads but I didn't see the video. I told them to show it to me before we post it but I never had any access to the video. All the stuff he told me about it in the beginning, I couldn't use them up to now. I'm not satisfied at all.

I needed something that would allow me to do not only scheduling but also holding documents and CRM. Thryv's service has been valuable. It's good. Anytime I have a problem, customer service helps me get to the bottom of it. I go to whoever's available and they've been great. But I would love to see a more robust email platform like the ability to structure your emails however you want. I would also love a more robust social side like creating social posts. They post on Twitter and Facebook but they don't post to Instagram. I'm a fan of Instagram. I probably need to talk to Thryv and see if I can get more specific about what I want.

I'm doing the yellow pages with Thryv and it's been very helpful. They're very satisfactory. We own gas stations and I had to narrow down which bill went with which gas station so I contacted them for that on numerous times.

RESOLVED BEAUTIFULLY!! After having expressed my disappointment and dissatisfaction I was promptly contacted by a representative of Thryv. I cannot be more satisfied with the way they owned up to and corrected their fault. I have an immense amount of respect for this. I was contacted by a gentleman named Chris who apologized for the rogue employee who was the cause of the situation. I understand that there are bad apples that get their foot in the door at many companies and that was exactly the case here. I won't go into exactly how the situation was resolved, but I will just say that it was and this company has absolutely redeemed itself with me. Thank you so much for the class and professionalism you displayed in making sure that I, the customer, was put first. Way to go!!!

Thryv is a very good company and everybody seems to be nice. I’m very satisfied with them. They’re helpful when I have questions. We’ve been doing fine. Thryv has helped out a lot. We have business pages set up so people could find us and the different things that we do here at the business. We have a lot of people that try to find us that way.

I have placement in the yellow pages thru Thryv and it's been very good. They're excellent and very professional. I noticed that the past two years, I've gotten a lot of new business off the yellow pages and people just go to phone book and look it up.

My representative, Jeremy, is excellent. He takes really good care of me. If I have any questions, I call him and he handles it. He's always been there so I really appreciate him. The fact that he comes in-person to deal with me if I need something is great. The main reason we use Thryv is for our telephone advertising and online presence. It's a great company but my biggest complaint is the price is too high. It shouldn’t be this expensive every month. I spend more money with Thryv a year than I do for any other of my advertising.

They put my ad in the phone book and print, and they put in a couple different sections. Also, they just hooked on my website. But I always had a billing problem with YP. I used to be in Orleans and I moved to St. Tammany, so I used to be in both telephone books, but they never combined the bill. They always sent me separate bills. The contracts written on different dates. I called and then it had been sold the DEX, and now it's sold to Thryv. It looks like Thryv is trying to combine the bills, although they send me another bill that’s separate, and it's 10 to $15. But at least the main bills are combined. It was fairly okay to speak to their representatives. They seemed to know the problem and their computer system better. At least they were able to add the functioning type part of the bill together. I've never had accomplished that with AT&T or YP or DexYP. This is the first time I've ever even got that accomplished.

They were really well for us. We use their phone book service because there are some people that can't get internet so they still use the old phone book.

If you sign up with this company expect trickery and lying and lots of bills. After talking to several account people none of them were able to get me canceled. They lie, they promise, then they trick you into signing up for another year.

The reps have been knowledgeable and friendly. Lately, I've been dealing with David. I've never had any problems with them. They are always willing to work with us. We do the ad in the phone books, which not a lot of people look at anymore. But we have a lot of elderly clients that still use those.

They've been very helpful and always very informative. Everything is fine.

The customer service has been phenomenal. They are always there for me and walk me through things. They helped educate me on how to use all the element. I love the software. But I found that the money I'm putting into Thryv is not coming back. If you look at it value, it hasn't been as valuable. But then if I look at it in my personal experience of Thryv, it's been great. Because even though I'm not getting the returns from it, I still had a good experience.

I used to have social media and SEO. But now, Thryv runs the web page. They're great. Anytime I need something, they're right on it within 24 hours. They're pretty decent. Another thing I like about them is they’ll reach out to me to remind me if I have anything to update on my web page because sometimes I forget about it. So they reach out to try to maximize my web page experience for everyone else. That's awesome.

I love my rep from Thryv, Dan. He's been great to work with. He always helps me and directs me in the right direction of where I need to go for whatever problem I've ever had, which have been few and far between. So far, the customer service has been great. Thryv is a game changer for this locally owned business that had very little social media presence. Thryv helps us manage several media platforms, which has given us a bigger platform there. Then on top of that, the listing management tool has been helpful for us, because we used to be at different locations and different names. We've rebranded. Those are the two main features that helped us the most.

We have a lot of customers and other people that find and look for us on the yellow pages. Makes it easier for all to find us when looking for TV Repair. It is great to have a book where people can find us without pulling out two or three different books.

We have our website on WordPress and we were needing to update it. I researched and I found Thryv. They could take care of our website as well as our phones. They were kind of a one-stop-shop for a lot of stuff. Thryv seems like a good company to work with and their customer service has always been very good. But their service has not been as valuable as it could be. That's my fault though. I haven't always been able to do what they wanted me to do. They want me to do something and they keep checking with me on it but it's kind of a timing issue with me. My schedule is kinda crazy.

Adam has been a pleasure to work with and is very thorough and precise while going over the information with me. He is very receptive to what we are asking for and very open to requests that we have made at all times. I know that if I have a question at any time he will answer it and get back to me very promptly. We appreciate the genuine care that you take in your work and in us as clients.

Trey, the salesman from Thryv, was awesome though the product itself wasn't great. We were with GoDaddy and they did a lot of similar things. Trying to get it over to Thryv caused us tremendous amount of grief as far as continuity and keeping everything flowing. Trey had to get involved and we've called Thryv quite a few times. We did a reduced version for a few months and we've hired a guy that's kind of internet savvy to be able to put things out on the internet as far as on the social media sites.

Thryv’s service brings me more leads. On a month-to-month basis, we talk about what's working best and what isn't working so that my money gets spent the best way. Brian, who is my main guy, is there for me. Then the other support people have been good as well.

We're doing minimal advertising through Thryv. Everything's been fine and I'm satisfied with them.

Our experience with Thryv has been all right. One of the salespersons, Yvonne, came in and she knew we needed something. She knew we needed one of the products they've had. We were writing our appointments down with paper and pencils. She said, "It'd be better if you did it on the computer." Then they can text reminders. We were having a hard time getting students to remember their appointments, where this way now, they send text reminders. We had problems when we first launched it. It was like a month or so where we couldn't text, and they said we were supposed to. We have two branches. One school could do it and one couldn't. We knew it could be done. It just took a little longer than we thought.

We got Thryv to rebuild our website and so far, they have helped us quite a bit. We've had good experiences with their customer service.

The service has been changed through companies and it's just been continued. The only thing that we use is the yellow pages and everything has been okay.

DexYP is where we advertise our business. People can get on there and find us very easily. We've been with them for 10 years. They hooked us up and they would take our money out every month. We wanna keep that online. That's our advertisement and it's working for us. We're satisfied.

I had been a yellow pages advertiser for years since 1987 or so with my businesses. When it became DexYP and then Thryv, I wasn't interested at first. But as I learned more about Thryv, I understood it better. It was better explained to me by their rep. The learning curve for me was the real difficulty 'cause I'm 62 and not particularly adept at technology. Other than that, it has gone really well.

I was so disgusted with the company I was with and their lack of customer service that I dropped them. Then, I picked part of the service back up with DexYP, but I left the website element out of it. I just had the other part of the advertising, the yellow pages and other stuff. Then Thryv showed up and the cost was significantly reduced from what it was with my previous company and it appeared to be better. They appeared to be better equipped to handle small business needs.

We're not a new business but we are in the capacity that we are. We went from just an installation to installation and sales. Thryv used to be pretty much the only system we used for estimating, tracking all of our customers, and gathering payment information. We pretty much operate our business off of Thryv and we do all of our marketing through Thryv.

Thryv handles all of our advertising and I've got a rep here in the area who's been following up with me. He's a really good guy and he explained everything quite thoroughly. He has met with me and he'll meet with me again this week because our contract’s coming up. It's a valuable service and everything's going really well.

Thryv posts our ad in the yellow pages. We've had our listing there forever. We just renewed with them.

Thryv is our local phone book. I spoke to one of their reps on the phone and he was supposed to help me with keywords. He did that and I sent them a bunch of stuff. He was nice and went out of his way for me.

We've always been with DexYP and their service has been good. However, the yellow pages don't do as much anymore.

Thryv contacted me. We put our ad in the Yellow Pages with their rep and it has been going good. We've had a lot of people who have found us that way.

I was teaching preschool and retired at the end of August. Thryv was very profitable for me. I used them for the yellow pages and it was extremely good for my business. It was very easy advertising and I never had any problems.

We were interested in the service that Thryv provides. They reached out to me and they were offering their other services for the people that would look up my phone number and find out where we're at. Their reps are pleasant and knowledgeable.

We have Thryv's services for a number listing in the phone book for our cemetery and crematory. So far, things have been great.

I'm with a small company dealing mainly with churches. I was talking to a lady at DexYP which was doing our advertising and she suggested Thryv to me. Thryv bought them out and now they are doing advertising for us. Things have been fine with them so far.

We got Thryv for our website, to get people to book with us online and take the hassle out of having to call our company. This made it simpler for people. We've had quite a few people use it, but not very many. I think the more we get the word out, it's gonna be very beneficial to our company. I pretty much self-taught myself. Once I get to play with it more and our customers are using it more, it's gonna be a lot easier than having to call in. There's also a couple of chats we can use. I really like the program.

Another person was using Thryv, which was how I heard about it. I had a website before and it got old and I needed a new one. Thryv is good for my business but it’s hard to track it. I had an issue with a little lack of flexibility in some of the things with them. I need to send an email to my clients and it's confusing to be able to do that here but delivery history is something I've done before. The website is good and I like the functionality of the social media page as well as the calendar and being able to just do it that way, and schedule it. But I've since found somebody who can generate better or things that would draw people in to my website more. I need to talk again with my salesperson, Diane. I was gonna propose if they wanna compete with this company that I'm using and have me stay with them.

A customer I do business with uses Thryv and they gave Thryv my number. We use them for our Facebook and website and it has been positive.

We're moving forward into the 21st century so Thryv is a really neat thing that kinda gives you a wide variety of information and feedback that you wouldn't even normally think of. The only place we had advertised before was in the Yellow Pages and Thryv is the first place that we've gone with. We told them to do whatever it is they do and they did. Everything's been great.

Thryv reached out to me on Yelp to manage my visitation business and I'm glad that I signed up with them. It saves me time on certain things and customer service is great and, but I haven't made any money because of Thryv yet. For the most part, it's going well. It's not self-explanatory though. It's stuff you gotta know what you're doing in going into it and you gotta put a lot of time in it and I don't always have a lot of the time that it takes to learn all their stuff.

I found Thryv online and I thought they would help me out with some stuff. They said they would, but at the end of the day, it wasn't what I was looking for. When I spoke to them at the beginning, I told them exactly what I needed because I have clients and I need to track my sessions. They were like, “Yeah, we can figure that out for you. Don't worry about it. Just give us a chance.” It took forever to get everything right at first, and they said, “Wait. We're gonna figure it out. There's so much you can do with this. We’ll help you out,” but nothing happened. I've been paying for this for five months now and it's not working for me. I've been paying so much money every single month for what? I keep asking them to cancel me and it's not working. So, it's not something that I would recommend to anybody. It’s ridiculous.

We really like Thryv. We've been doing good with them. Our rep is very good. We were slow with it just because we moved offices and then COVID, but the software has been great. We have done some outside marketing with it. Great so far.

I just was surfing the internet one time, looked at Thryv, and said, "Let me see what this is about.” I saw the video and I went, “What? You can do all this and then you get a website out of it. I’ll sign up then." I wish the guy that trained me also trained me on the rest of stuff that was happening because the software would disconnect from YouTube and I don't even know that. A month went by and it wasn't posting inside of Facebook. Also, I group post and then it posts some inside music as well as ideas, but the music doesn’t play. But for the most part, my experience has been going good for me.

The people from Thryv who I've worked with have been really good. The website that they created has been really good. We do custom pools, so we've had a lot of people interested in what we’ve done with pictures that we got put on the site, and they've seen how different we can make them. However, we're a simple company so we use a standard form to do for our quotes. That's already created and then I just fill in the box block. When my sales guy comes back in, it prints out an estimate. I try creating my own with Thryv's software but it is just not user-friendly enough for me to do it. It's just too much work for it. And with Coronavirus going on and having to do home school, I'm not at the office enough to work with it. We were gonna cancel because the price has been getting too high for us, but they were able to get lower and provide more services.

We've got a lot of people down in the office and I'm trying to work it myself. It's just a little difficult sometimes when you're not too savvy with the computer. I've talked to three or four people and they were supposed to contact me back. I was trying to get a little more information. But everybody has been pretty friendly. I've used Thryv to put me on the different listings through bank and I've got a few calls here and there. But the customer that we use with invoices and estimates still wanna do it in person. So that's kinda what we still have to do and that's why we haven't used Thryv. A lot of customers don't like to use the app and they still want to do everything in paper. So I'm paying for some stuff I don't use. If I could just pay for the stuff that I am using, I'd be more than happy.

Thryv's customer service was good. The best thing is they did most of the work and all I had to do was listen. We already had the Yellow Pages and we switched. Thryv set up a Facebook page and I’m getting small work out of their service. It's helped.

We wanted to try out the service of Thryv because it was an all-in-one service. I went with them primarily because of the website development and constantly being able to change my website at the drop of a dime and have concierge service. However, for my niche, it's really not working out because I'm all online and I'm not a brick-and-mortar.

A personal friend of mine named Mark was being a good salesman and thought that Thryv would be a good fit to help our business expand. He was in the right place at the right time. I wanted an enhanced website which Thryv definitely did for us. I also wanted a better Google presence, which we have also achieved, and we're definitely getting a lot more calls for our retail business. However, our retail business isn't our focus of where we wanna be, so I feel like I'm getting a little off track in targeting retail customers which is not how we got to where we're at today. We also haven't seen any real increase in sales yet and it may have something to do with the type of business that we're in. We're a medical equipment provider that deals with the insurance companies and lawyers and Thryv seems to be a little more geared for retail. Still, it's an excellent program and there are a lot of businesses that can benefit from it.

We use Thryv's booking system, the referral, and the different emails that go out. I like the ease of the online or the text message campaign type of situations. That's about the main thing that we utilize it for. I've had a couple phone calls with them for appointments and to learn things. They're good.

One of the people that used to be at our franchise suggested to use Thryv as a CRM. In ease of management, it helped because I had the assistance of my marketing. I had the professional package and that helped as far as posts, but I did not see the return on investment that I was expecting. It’s not a program or a software issue though. I did not use it like it is meant to be used either, so it's a user end also.

A friend knew a representative in Thryv that was in the area, so then I talked to him and it seemed like it had everything I wanted. A lot of those services have to be talked through over the phone and it was nice to be able to talk to somebody and build a personal relationship with someone involved with the business. I've had a very good experience with customer service as well. The staff is knowledgeable and the responses have been quick. I'm still struggling with my management of the business, but Thryv has been the main thing that helps it function. They offer a CRM functionality and the ability to push out to various listing sites. There's a lot of stuff, and they have email marketing too.

I’m a bookkeeper, life coach and virtual assistant so I'm working with many different categories. I wanted to be able to keep up with my clients. I also have an online Bible study and I thought Thryv would be a great way where I can put all my ladies' emails and email them all at one time just to stay organized. Another thing that sold Thryv was being able to post to all my social media from one place instead of having to go to five or six different places to do the same post. For example, right now, it's automatically posting something about life coaching every three days, and I don't even have to come up with the content. I’m still starting out and just have a few clients. I'm still learning a lot of things. Right now, we just finished designing my website and I've got a few more things to do like my word content, and the lady that has been helping me with that has also been an editor before so she helps me edit it. I've had a lot of help.

We reached out to renew our yellow page ad, and the previous company merged with Thryv. The customer service was great but our first understanding ended up erroneous. When I started getting billed for our product I thought was included in the package, Thryv didn't charge us. They were great about recognizing the fact that the product had been misrepresented at the start of the process even though I questioned and questioned.

I was searching for a Google presence and to advertise for me, which is what Thryv has been doing. It’s very valuable. I’ve been getting a lot of business through them and the customer service has been very good so far.

So far, my experience with Thryv customer service has been really good. They are part of our existing service with Yellow Pages and we got them to incorporate the Yellow Pages portion of our service to our new website. I work with their rep Nicole and she has been wonderful. She checks in with me a lot.

We had a former employee with us who found Thryv and we decided to go with it. Once they presented their cost and what Thryv offers, we all agreed on it. We're doing social media and we've gotten good responses from customer service. They've been helpful.

Thryv looked like a good program. I liked the way it could link with social media. I'm not the most technologically minded guy, so it wasn't all that easy for me. But I was beginning to learn it pretty well. Their rep from Texas did some share screens training with me. She was very good. Their customer service was fine.

I have a really good relationship with one of the businesses here locally. When they started their business, they definitely referred me to Thryv. Last year, I began my business and then I reached out to the local representative which is one of the best reps I've ever dealt with. He was always very attentive to our needs and how he was able to assist us. There was no complaint there. It's just unfortunate that we're still going through this whole pandemic thing and we're trying to stay afloat. Last week I reached out to their accounting department. Business hasn’t been pretty good right now and I needed to find out how I'm able to either cancel or freeze the account for a while because I need to start making smart decisions in the sense of expenses.

At the time that my company reached out to Thryv, I was looking to generating leads for my business and I was really interested in everything else that encompassed it. For the first part of the experience, it was horrible. Things didn't turn out like they said they would. They weren't generating the leads or doing what they said they would. I was going to cancel around December or January of this year, but then I got in contact with one of the business managers there, Heather. She talked to me, looked through everything and realized that I was on the wrong program for what I needed.

I was approached by Jason, a rep, and he told me that he was gonna help me and he was gonna teach me how to use Thryv in order to send some stuff to my clients. But he got laid off and nobody has been training me. We've been learning little by little, and my wife has done some stuff online such as when to send information and how to do that.

Everything is working out fine with Thryv. We meet with them once a month and they're very friendly and helpful. Their service has been great. We've seen an increase in call volume and sales.

Thryv only handles our website and email work for us right now. But some of their services were misrepresented by their salesperson that presented it to us, who was also our advertising print and online sales rep. We had very bad issues with her. The Thryv product in and by itself is fine. But the other issues that she sold with it were not. We had them doing our print and online advertising through the DexYP. When she came in for her visit, she said she could do it locally and it would be cheaper and better. I told her I thought we were in a contract with the National. She said, "No. No. I can override that. It'll be fine. Nothing will happen. Mine will override theirs and yours, the other National contract would be canceled." So, we went with her. But then lo and behold, we were double billed and we had a double ad print come out in our local phone book which was ridiculous. She assured me that would not happen but it did.

The owner of Money Mailer told me about Thryv. He and the representative know each other and the Money Mailer thought it would be a good idea for me to touch base with them and see if they could help our business. Thryv has three different packages and I took the lower package for 199. It offers 20 different services such as instant text messaging to your clients, being able to send them receipts and a CRM system that holds the data that you put into it. Those were some of the services that really caught my attention to help me streamline the business. There are a few other things that I haven't used yet but I know are there.

I had another buddy that was using Thryv and was very happy. The customer service reps do a good job. We're new with them but it has helped our company. I do the web service and marketing service and we've had great results. We've had a lot more calls and wins on jobs and we’ve boosted our sales. I get a good return on my investment.

A Thryv sales rep, Maria, came over a year ago and she was amazing. I told her I was using another company and she asked when the contract would be up. I told her and she came back. I liked her enthusiasm. She offered me some good pricing. I reached out to my current website provider and it took a couple of weeks for them to even get back to me.

I have two different Thryv employees in two of the networking groups that I'm in. I was really shown some value with what some of the Thryv capabilities are that I really liked so I got it. Their rep was great. I wanted the automated follow-ups for meetings. But we didn't need the calendaring so much. The social media updates are really good. I also really like the automated announcements that we can do. That's pretty much what we use Thryv for right now. Their service is fairly valuable for our business.

My rep is awesome and the chat feature works out really well. But communication with any other person outside of those two has been difficult. There was a couple of months period where I didn't hear back from some of the design team. The person that was at the forefront of it had been out of town for a while. When I called the number to let them know, they said they would get in touch with him. So he called me personally after that customer service phone call and said, "What's going on? Did you not like what we sent you?" I told him nobody has sent me anything or spoken to me and he had no idea. There are emails with lots of people on them that he was on, but somehow, he never saw them even when he came back in town. So it's kind of bizarre that you send out an email and then a week goes by, and you send another email and another week goes by, and you do that three or four times.

I've been wanting a platform where I can post and complete multiple tasks from one area, Thryv has that. Once I found out about it from one of their local representatives, Tina, who is absolutely amazing and super helpful, then I decided to come on board. Their reps knew a lot about the product. Tina is super professional. She was willing to go a lot further to help than I expected from someone representing a company, and continues to be. I like the social media platforms where you can schedule posts. I also like the email marketing and the campaigns. Those are the two biggest items on my list.

I've dealt with my specific salesperson and highly responsive, very good experience. I had an administrative person from Thryv that I dealt with and they got the ball rolling. The only thing that I would like Thryv to improve on is I don't know if I'm getting full use of my entire service. I don't know if there are things that are out there that I'm not accessing. I'm new to online marketing. But what they've done to me has been successful. There has been an increase in response. I've had more people requesting quotes and setting up appointments definitely. I'm happy with the service.

I like the all-in-one that we can send the invoices and do all of our social media postings from there. Christy, who set us up, is outstanding. She came down and did a lot of the stuff with us. We have had a lot more Google hits because of Thryv. It's because Christy sat me down and explained how many times a week I should be posting, even if it's just little stupid things or whatever to make us more active on the Google search and stuff. It made a difference.

Thryv has offered every service that they use that we can use in our business. They were very good about setting everything up and about the conference calls that we had, where we were online and on board together. Thryv is not working that well for us at this point because we are currently not in full production. The only thing that Thyrv can actually do for us now is with social media. We are working on doing some more of that, although we have not done any of that in about 30 to 40 days. We're working on several of those things that we're going to actually push through and use that program for. With the kind of program that Thryv is, I can see how it would work for all businesses, whether they were small or large, depending on the amount of business that they did. It's a very helpful tool when it can be used.

We wanted more marketing and Thryv had a better deal. I was able to move and consolidate everything to one instead of having YP and then the Yellow Pages. Customer service has been pretty good. We've had Thryv for a while. But it was in the middle of tax season and when all those pandemic hit, we haven't had time to really sit down and look at it all. But from what we've used of it, it's helpful because people can request appointments right then and we can get back with them.

Matthew was our sales rep and he brought Thryv to our attention. We kinda went over it with my brother. We were actually doing everything by pen and paper like our invoices and proposals. We had no way of keeping track of our customers and we had a lot of return customers. We wanted to be able to get in and just pull them up. We had no system or anything like that. Matt kinda walked us through and showed us all the cool features on Thryv as well what all we could do like linking it to our website. It was a lot more helpful for me and made my job a lot easier and faster. Matt's a good salesman. He sold Thryv to us and we're liking it. Everything seems to be running great. I'm the one that uses it as my brother has no idea what's going on or how to use it.

I have Thryv monitor my social media and they set up a website for me. I'm pretty happy with what is going on so far. I worked with Gabriel the most and I really liked him. He was very helpful. Terese was the original person I talked to that got me set up with Gabriel. She was very good at what she does. I've recommended Thryv to a couple of friends of mine.

Laura called on my wife's business and then we talked to her. She is very, very good at what she does. It took me a while to get my list set up. There's been problems all along the way, but Thryv does try and fix them. The only one major thing that needs to be fixed is that you have to trick the system more or less to put in someone's business you're quoting. It's asking for first and last name, and the company is never relevant. It's all geared towards that. I've been back and forth with it. It was shocking to me because even normal people are looking for a quote more often from a business than they are from one person. There may be a contact there, but that contact may change jobs. They're still going to that company, and it's really odd.

Initially, we were with Yellow Pages and they converted us to Thryv. Things were pretty good but then we hit the COVID thing when we were working on our company. That shut things down. Also, I've been trying to get them to change something on their dashboard and they haven't done that for me. I want to sort my clients by company name considering we're working with companies. It's a ridiculous thing to leave off and nobody's been willing to put that on the dashboard. They have a search feature but it doesn't give me everything nor does it comb through the companies we work with enough.

We've been happy with Thryv. We're in a referral network called DNI and they were referred. Their service has been valuable and worth the investment. It's a time saver plus I don't have to spend the time learning some of the technical ins and outs. I just let them do it. Their customer service is excellent. There's a lot of support, a lot of different people working on our account, and the follow-up is great. It's all in writing so I know what they're working on.

I have the website with Thryv and their programs for calendar bookings and stuff like that. It's been good so far. Especially with the website, everything is connected and people can make appointments through our website. That's what I was looking for. Also, every time I needed anything from Thryv, everyone was very responsive. They were very helpful. There are a few little things that I would improve but in general, I'm very happy.

We've been off for about three months because of this COVID stuff but my experience with Thryv before that was awesome. Everybody has been helpful. They answered all my questions pretty quick. And it helped me understand what I was doing. They walked me through the process and the step-by-step. I was really happy about that.

The rep talked to me and introduced me to the software. I kinda liked it, so I went with Thryv. They provided a website too. I wasn't too happy with the software at first, but once I started getting the hang of it, it was pretty simple to use. What I like about it is it's unlimited. Whenever I wanna make any change on the website, it's done. I can make it. I can also send people emails and they can approve just by a click. The customer service is perfect. However, sometimes I have a hard time logging in and when I call the people that are gonna help me out, sometimes they won't.

I was with a different company and I didn't like it. There were issues that Thryv could answer for me that the other company could not so I switched. I have two accounts with Thryv and working with Thryv has been great. I maintain my website, and I want to do something to it but I can't figure it out. I call Thryv and they do it for me. I also do billing through them. Their customer service is wonderful. They're talking to a crazy old woman on a constant basis and that's me. As with any company, it's growing like I am. With growth comes glitches but they're willing to go beyond the call of duty in working out glitches and it doesn't take them weeks at a time to do it.