Thryv Reviews

We love Thryv. It's pretty valuable and it allows us to do the training portion more easily. It also allows people to book a specific instructor, and then the instructor would get on this app. We wanted to eliminate the middleman, like a secretary that we have when people book and call the instructor to see if it’s available, then call the student, and then confirm. This made it all streamlined perfectly. It’s not just an app to help us but also makes sure that we have reviews, and that we’re ranked high in Google. It’s a one-package deal, so it really does a lot of the work for us. The representatives always contact me back. We had a few issues, just like I heard nothing. Once they knew that I was having those, they assigned me somebody else and fixed those right away. They’ve been better than expected.

We absolutely love Thryv. Customer service is amazing. Their guy, Antonio, was absolutely phenomenal at showing me how to do everything. It has only been a couple of months that we've done this service. Mickey is also a special individual and he goes above and beyond every single time that I needed something. He is amazing to have in your corner. He gets right back to you and is quick. Anything that I need, he goes in, does it, and helps me do it.

We had an appointment with Thryv and we got in touch with everybody. I really liked the poll, scheduling online and being available to book stuff when we weren't in the office because people could book things themselves. I have one person in particular that I like to work with. Mikayla is my go-to person. I also haven't had a terrible experience with some of the other people that I talked to. Sometimes, I talk to some people out in India. They usually speak very good English. But sometimes, I've had a time where one or two of them didn't know as much as I knew, and so that was a little frustrating. But for the most part, everybody's been pretty good.

Melissa, Thryv's agent has been there with me the whole time. I give Melissa 5 stars, and on a scale from 1 to 10, I’ll give her 12. I’m dealing with Thryv because of Melissa. Thryv built us a website. They helped us with advertising on social media, which I don’t want to do. They do a real good job of it. So far, so good. The experience has been great.

I joined a franchise group and since they had Thryv set for when we started our business, I'm the end user right now. We use Thryv to track when opportunities come in and use it to track through the completion. We use it for scheduling too. I like the aspects of being able to schedule appointments. There are ranges from coming out and given estimates to having work completed. That is really handy and nice to have. We are also able to create invoices from my estimates and we can track who has paid and who has not.

I had a problem with my social media thing when we tried to do some changes on my Facebook page. Even though I was the only administrator, it wouldn’t allow me to do anything so we had to put in a request. Thryv said it's gonna take four to six weeks before we hear anything back from them about that. Other than that, I was impressed with what I'm getting right now. I'm only a few months in. Everything else has been great. Everybody is very upbeat and knowledgeable about their positions when they speak with me about what they're supposed to be doing and what I'm doing. I love Thryv right now. I’m looking forward to doing our video shoots so I can see what kind of service I'm gonna get there. I've already sent three other people to them and two have already signed up.

Thryv made me what I thought was a good offer. I already had a website but the Thryv rep was telling me about the problems on my existing website. I had discussions with her and also talked to my current people. They brought up some interesting issues. I asked if there was any way they could work together. They had a conversation and worked things out. However, my biggest frustration with Thryv is every time I turned around, I got a new rep. A lady told me she was gonna be right there with me and she was for a while. We were supposed to have a meeting and get back together after the holidays but never did.

We are a new company so we are trying to keep up with everything. Thryv is one of them. We heard some good things about them so we bought their service to try. Customer service has been wonderful. The rep, Jasmine, was helpful. We use CRM as well as social media services. Thryv has been a good service so far.

I wanted to get my company advertised on the web. Thryv's representative seemed great. But they did the exact opposite of what I asked them to do. I’m a refrigeration and air conditioning guy but I do not work on residential refrigerators nor do I work on window units. What were my approach advertisements? Window units and residential air conditioning. I also said I sell Mitsubishi mini split air conditioners but I really don't want to push those. I just want to put it in there that I do them. What is the very next advertisement that I see? Mini split air conditioners. Nobody called me for this stuff.

I liked what Thryv was offering. They've always been professional and have done a good job. They've been pretty valuable. They do a little bit more than what I need because of the spam insurance industry. It wasn’t gonna work for us the way that it would for other people, like the client services and other things. But being able to message customers is good as well.

I liked the contact management, the social media posting and that I could track things on the calendar. They have great customer service too. I’ve used the chat, I've called, and I've called my local rep. Anytime I have a question, they're easy to get ahold of and solve any questions. However, with social media, when I do e-blast, it is definitely not user-friendly. So I end up going to MailChimp instead and go through that because Thryv doesn't serve the purpose. But I'm happy with their service so I've recommended it to a few people.

I was really interested in Thryv's texting program but it didn't work out for me. I had customer numbers that we had saved for two years and we planned on texting specials to our customers. After we imported over 4,000 phone numbers, I was told by Thryv that we can't do mass texting. It's against federal law. But when they sold me the program, they told me that I could do that. That was a little misleading. But the customer service of the people that I've dealt with is fine. They're great people. We downgraded our service with them and all they're doing right now is hosting our website for us.

My representative at Thryv was persistent and she thought that their services would fit perfectly with my business. And once I had a chance to get my thoughts together, I gave her a call back and we went from there. They do websites and scheduling for me. Everyone's friendly, helpful, and don't take long to get back to me. When I have questions or different things that need to be done, they do it right away. They are quick in answering calls and combating issues that I have. With Thryv, what you see is what you get. My representative was upfront with everything such as the cost and there was no bamboozling or extra cost at the end. So, that was big for me.

Everything is running great with Thryv but there are a few things that we would love to see happen for us that would make it a lot easier to search. We are a plumbing business and we do a lot of realtors’ rental property. It's a lot to try to find what we did at so and so address. You can't even search an address in the search bar or an invoice number for that matter, so searching for something that we previously did is very hard. Other than that, their service has been very valuable to us. We went paperless with them. We've always used paper invoices and paper estimates, so it was tough relinquishing the control. But once we did it, it's been very helpful and we really like it. All in all, Thryv has an awesome program, plus they are critiquing, updating, and learning as they go.

They had a really nice sales rep named Kelly who reached out to us. It was fantastic. However, I wish there was a point of sale system because then I would switch over and do the payments through Thryv.

Somebody else that was in the same business as I am recommended me to Thryv. We use them the scheduling and the posting with social media and all that kind of stuff. Their customer service is good.

When I got signed up with Thryv, it was from the ground up, so it's been a slow start but it's been very useful. I like that everything was in one spot. The convenience of it has been the biggest thing so far 'cause I've been busy with some other things. They've been very helpful. The support is really well.

The people from Thryv are great and patient. But I don't like Thryv on my cell phone. Unfortunately, I have to have it there. But I would rather see all of this stuff come to my email address as opposed to my phone because my phone is just impossible to use. I'm just one of those people. I'm 70 and I don't like using phones for anything other than making phone calls and texting. But for people who are tech-savvy and can get a handle on using the phones, Thryv is perfect.

My experience with Thryv has been totally awesome. I worked with a girl by the name of Amanda every week and I never had an issue. It saved me a lot of time having Thryv. I don’t have to do anything as far as my website goes. She sends out my promotions and my campaigns for me. She works with my Shopify for me. I send her a picture. I tell her what I need to be posted on my Shopify and she takes care of everything for me. It’s worth it.

I spent 10,000 trying to get results with no luck. The day I called to cancel, one of their employees in customer care - Vick ** - called me at home to tell what a horrible company Thryv was. He promised me he'd make it right and help me by taking over my SEO. He assured me Thryv was ripping me off. So, being upset about all that loss of money, I decided to give him a try. Paid the guy 1,300 and he did nothing. Now he's trying to extort me for more money, threatening to run me and my business. So far, their legal department has done nothing to help me, and are ignoring me. This guy is a nut and keeps texting me threatening messages. No help from Thryv. Now they say they've "cut ties" with him, and won't do anything. News flash! If Thryv had done their job and not deceived me in the first place, I wouldn't have been put in this position. It's they responsibility to fix this. But, they won't. I hope they go under. Horrible company.

Our district manager was looking for a texting solution. He found Thryv and we set up a meeting with them. It's always been our philosophy that we don't buy a software then try to force it to fit into our business. We told Thryv there were a few things that they needed to do if they wanted to earn our business - texting to our office phone numbers, being able to API to QuickBooks and texting appointments. It was a little rocky at first. They weren't used to a couple of things that we wanted but they did it.

I'm a one-man show so I've got a lot going and the more I can automate, the better. I use Thryv for reputation management and social media campaigns, and I like the fact that they are constantly adding new pieces of technology and software.

It started when I had Dex/YP which is now Thryv build a website for me. They asked for the log in credentials to my URL which they then registered in their name and became the owner of my domain. Then they build a website for me. Then I come to find there is important coding that they do not use that according to Google is needed on your website. It is called Schema coding. Now after they build the website if find out that I am only leasing the site and do not own it and when I left have to create an entire new site. The information that they used from my old site that I owned is gone. I was then charged for something called Thryv software that was never used or knew how to use it or what it did. I thought the price I was paying was for the website and not this software.

I got a call from Cheryl and on her call, she wanted to see if we had enough advertisement, or if we needed help with that. And she was like, "I can meet you for coffee." This was before COVID. We scheduled a meeting, and then the whole week, I was like, "Oh, I don't want to go to this meeting." But I ended up showing up.

Thryv does my monthly maintenance on my computers and the service has been good. The reps are very helpful too.

The reps are always very helpful and we're slowly learning how to use the system but it helps us because we can look on the CRM software. If a customer calls back for any concerns, it's easier to keep it all together instead of starting from scratch every time they call.

It's been really well with their customer service and their reps. Every time I have a question, it’s answered pretty quickly. Also, the system itself keeps us organized a whole lot better. I used to do our invoices on Word documents one by one and now, with the amount of time that is saved, I'm able to go ahead and focus on other things.

The services that Thryv is offering us are beneficial to our business. What we really are able to benefit from is the advertisements. Also, anytime that we have an issue, they are able to get right back to us and if they can't resolve it at that moment, they will get back to us and let us know the timeframe on that.

When we get a new client, I can put their information into Thryv, and then I communicate with the client either through email or text about appointments and court dates. Then it is connected to our Facebook. Everyone that I've had to speak with at Thryv has been helpful.

The website is fine. We use it mainly for booking the appointments. The owner likes using it for doing the additional advertising on social media, so she's been having more contact for that. I mainly handle the calendar part, and the biggest impact would be the recollection of our clients when it comes to the calendar reminders. Because before using it, we would send text messages, and some of our clients either wouldn't receive them or they ignored it, especially when it was just a one-time text message with our address and a reminder of the date. Now with Thryv, I've been seeing that since they get more text messages automatically get done, and then afterward, a reminder to call us back if they wanted to set up an additional consult, that’s helped out a lot.

My father used Thryv for his business and he recommended them to me. Jessica is my personal person and she's fantastic. She handled everything like setting up the meetings. I reached out to Thryv a few weeks ago and set up my calendar. They were like, "All right. Cool." That's been really helpful. I wanted a website that I could redirect people to. That way, they could see what I have to offer. Thryv is fantastic. If people asked me about the company, I'd show them my website. It's beautiful and I love how it turned out. The design team got everything on point. We spent three separate sessions fine-tuning it and getting it the way I wanted it. I designed the website with ease of access in mind. I do wedding videography primarily and as couples are looking at my stuff, I don't want to have to click more than once to find what they're looking for.

Thryv has helped me by bringing in more internet sales. I've had a good experience with them and the sales rep.

I'm very pleased with the work that Thryv has done. They helped us set up the website and our Facebook page. We did a lot of work on those when everything was getting set up and after that, it's been just sailing along. They've treated me very well and I would recommend them to anybody.

We have had hiccups with Thryv. They told us that the ACH fee was 1% but when we used it, it was 1% plus $1, which meant that Thryv took even more money away from us. We were losing money for that. Then, it was another dollar fee for the scheduled payment fee and 30 cents for something else. When I called up our sales guy, he said they don't even know about that and they were told it was 1% and that's it. He got on the phone, we called Thryv, and all three of us went round and round. The salesman and I ended up figuring out a way where we wouldn't lose money but Thryv didn't help us.

We do a website with Thryv and their customer service is good to work with. We've gotten a few different leads. It’s nothing super substantial but it helped our website. So, it’s easier for people to use.

Thryv hosts our website and they have an advertising campaign. They also monitor our web presence as well as our phone lines. I assume they’ve done well which is why we’re still with them. My representative makes stuff happen. I’ve had some web hosting issues and at one point, for some reason, the calls started coming to my cell number instead of the business line, which was mind boggling to them why or how that happened. But as soon as I realized what was going on, I notified them and they got right on fixing it.

We were looking for something that we could integrate everything together so that our database and our ability for us to reach clients and vice versa was easier, was a smoother transition and was something that would work for our customers' privacy factor as well as ours. Thryv has been a learning curve on a couple of different things but other than that, it's been good. It helped us get a lot of our stuff together so that everything is not here, there and everywhere. We are now using it for processing our credit cards. We're looking at possibly integrating our QuickBooks into it now that that's available. That way, it will post our payments straight up to our QuickBooks.

I still have some issues with my software and I need to get a hold of them. About three different people said that they fixed it and it would work fine now but it still doesn't work. Thryv has a nice website, and they're posting to my Facebook account and that with everything is all great. But the calendar doesn't work the way I need it to, which is the biggest thing. I schedule stuff in it and I want it to send me text reminders of my appointments. I'm out on the road a lot and it doesn't do it. I end up getting emails all the time, which I don't want. Thryv would work for a lot of people and getting everything set up has been great for a lot of people I’ve talked to. The training was good.

Thryv does a great job with the website. Mine looks great so Thryv has got some value to it. I would recommend it.

We have been looking for a way to make everything universal so that all three locations could access the same information at the same time. Alan reached out to me this past winter and we did some research. He showed us around and we decided to give Thryv a shot and see if it was something that would work for our business. So far, our experience has been excellent. The biggest thing is it's not exactly geared towards our line of work, so we have to tweak it a bit. It would be helpful if there was more options and ways to set it up that worked towards what we do. But it's a good place for everything to be in one location.

The service is pretty good. I've used it for SEO purposes but I haven't used it to its full capabilities. My rep is Mike and he is amazing. Mike is for my business's success in every way, shape or form. If he sees someone that may need a home inspection, he's great about tagging me. He supports my business all the way around. If I have any questions about Thryv, he's on it immediately. But there was a lot I needed to do to integrate Thryv to get it up to the level of my software that I bought from someone that's home inspection specific.

Right now, we're using Thryv as a CRM. We had the whole Zoom calls and training when we first set up. There's been learning curves but the chat function seems to work really well. They always seemed very helpful. I've never had an issue or something I'm trying to do go unanswered. So that's good. Once you get the hang of the platform, it's pretty easy to use and to navigate around it.

Thryv definitely changed our business. We've gotten a lot of out of state people that have came to us and it's really grew our shop a lot.

Customer service is great. They're ready to help you whenever you got an issue and they're always ready to do what they can. Thryv is also crediting me some money back because we haven't seen the response we’re looking for. It's fresh and new to us, so it's gonna take a bit to get it up and going.

They helped us with switching our web page over and they do social media posting for us on Facebook. We also have the app where people can schedule appointments through our website. The people that handle the account are awesome. But the scheduling thing is not super user-friendly.

The service has given a level of validity and professionalism as far as the website and some of the feedback that I've been given from the system that I use a lot with the automated reminders and things like that.

We do have a Lead program with Thryv that's super unsuccessful. It is terrible. It's not appropriate. I don't think they know what they're doing in that department. We thought we got out of it, but from the last payment, there was no response from the guy we dealt with. His name is Andrew and he doesn't call. We've even had two supervisors send him emails and telling him to call us. He still hasn't reached out to me since that payment was made. He doesn't care to be on the phone with us at all. We've already hired another person to take over that, so I'm not sure why we're being charged for it again. As far as the software for scheduling, Thryv's fine. Thryv as a marketing is what we were sold on. The software's great. They marketing for the plumbing that we've gotten from them is not very good. I don't feel like they're competent in advertising for us.

With Thryv there's no contract, supposedly, which is not true. When I wanted to meet Thryv in the three months of using it, I said, “Wait a minute, how can I not cancel? I have to wait six months to have Thryv before I cancel?” Then it's six months, and I called to cancel. I’d have to wait another 30 days. I would not recommend Thryv. I had a really bad experience. I told them that I wanted them to refund me because I had already made a few calls of wanting to cancel Thryv. They saw the messages. I'm sure every time a client calls, there's a message that is left on the screen. So, any Thryv representative can see. The one I spoke with said, “Well, I'm sorry, I can't help you.”

A Thryv salesperson, Catharine, reached out. I was doing advertising on Facebook, and she introduced herself through that way, and she signed us in. I liked the aspect of the estimates and the website. The thing is I’ve been asking them to post and get me reviews. They told me that they would get me to where I would be up in the top five of the remodeling here in Baldwin County. You put remodeling and it doesn't even show up. It's way down there. Catharine told me that Thryv was gonna do reviews and make it to where it gains points in Google. I don’t see that happening. So, I’m pretty upset with all that. I've already expressed this to someone who called a couple months ago and she said that she is gonna fix the problem, but I don’t see anything changing.

Thryv's services are good. I just don't like some of the services that may be good for some people. I need to call Thryv and have them take the message part off of it like emails. I want phone calls only. All I need are the listing and website which has been handled fine. I'm happy with all that. They do have some great things like scheduling aspects too which just does not work for me, but I'm sure it works great for other people.

I use the phonebook with Thryv but everybody's on their phone and they don't even look at a phonebook. People google and everything is going to the internet. It is not good but it is what it is. Thryv is doing everything there is to be done and they are not doing anything wrong. It's just the times. I still like the phonebook but the new generations are going to different things. Still, I’d recommend Thryv.

The social media part with Thryv has been great although I haven’t utilized it as much as I could. A lot of times, I see generic photos and sometimes, work that's not ours, which concerns me a little bit. We've sent photos to them to use and I would like to use our own photos in social media posts. But overall, Thryv has been very easy and initially, they walked me through it. It made a lot of sense.

We had have nothing but problems with DexYP since we started with them a few years ago. We were conned into thinking we NEEDED to use them to be in the phone book. We cancelled the service in October of 2020, they only cancelled the phone book, not the online. I called at the end of the year as were still getting bills. I have returned the bills to them clearly stating that we cancelled the service.

We want to use Thryv for marketing and to send out things to the customers. We can't really load all our contacts in there. We're having difficulty because Thryv is all set up. Unless you're some kind of tech savvy person and you know how to set it up, it works out well. But we don't. We have over 3000 customers. Someone tried to show us how to do the set up and it is a lot. There needs to be conversion of work easier to get our customers into the Thryv system. That's the only thing I don't like.

I signed up for Thryv because it had like the text messaging offer and communicating with customers through their web chat. They also have this platform, but I gotta put up the content on my own. Thryv will help you set things up. But they could do more classes and more training because some things are a little bit hard to figure out. We're trying to do like a text campaign or an email campaign, and I talked to one of the tech support people over at Thryv. When you copy a campaign and you send it out, the email changes, but it doesn't change the text. It sends out the same text message as the previous message. It doesn't update. Also, we have two Google My Business for two locations. I wanna be able to post on both locations at the same time when we do like a Facebook and Instagram. Google My Business can only post to one Google My Business.

Through a chance meeting with my mother-in-law, the salesman for Thryv found my business and came and met with me. It was something that we needed at the time, so I went ahead and made the deal. I liked everything. But at the time, I liked the social media and the website aspect of it. We didn't have a website. I don't have a lot of time and I'm really bad at the whole social media marketing. Having them kind of creates content and marketing for me, and also them creating a website for me was a really big sell.

Thryv has been great and their customer service reps are fine. We would always have them work really hard to get us the best price they could.

The service has been good. I went with the Google ads and we're working on seeing how it works out.

The service has worked for me - in particular, the social media interactions. That's a big thing now with everybody on their phone and on social media.

We use the CRM website, SEO, the social media content planner, and the scheduling tool. We merged all our corp systems together into Thryv’s all in one. One element I would like to have is a sales pipeline or a sales funnel where we can see where prospects are within a sales pipeline. I'm currently using another system for that and once they've become clients, then we add them into the Thryv system. Other than that, it's working pretty well.

The rep from Thryv saw one of my service signs on the road and reached out to me. We had a meeting and he offered me his services face to face through a meeting that we had. Everything sounded good and it was a perfect situation at the exact time that I needed it. I'm a small business and I just started my business a couple of years ago. I don't have a lot of free time nor the capability to put quality social networking presence out there. Thryv provided a lot more than I needed, all the way up to invoicing and scheduling stuff, such as calendar type applications. But the only thing I needed was somebody doing my social media.

Thryv has been a good way for me to keep up with some of my invoices. It would be great though if they could offer time clock service because I have to use another system for payroll. So, if they have payroll services, I would like that because I've got that whole thing and the website.

Thryv's customer service has been awesome. Their people are awesome. If you email them, they email you back. Anytime I had a question, they were on it instantly.

I was referred by another company that had gotten Thryv, and they were quite pleased with it so we decided to go with Thryv. The customer service was very helpful. Our representative has been treating us very well. We are so pleased with her.

Thryv is currently pushing our Facebook and Google advertising. You always want a better price if you can get one but the experience is about what I expected them to be. There are a few things that we would change but there are a few things that we’re good with.

Thryv created the website, which they finally got after four months. We started in September or October of last year, and we finally got it finished February of this year. But they were super nice people. And they said that I could store my customers on the Thryv. That’s why I went with it. I can do what I want on it. But there are 50 million other things I could do on it that I am not interested in. It has all this crap to set up meetings, and do all this crap that I do not want to do. Thryv sucks. It was the wrong tool for me for what I wanted. I wouldn’t do it again.

Thryv does my website, and I have an app for my business with them. Our rep gives me personal attention, one-on-one constantly. Thryv could be a little less expensive, but overall, I'm very pleased with it.

Thryv has been very helpful.

Somebody from Thryv reached out us when we first did some training. We were brand new with that program, so they were walking us through how to use it. We were in the Yellow Pages, and we moved everything digitally. Working with Thryv has been easy. We get a lot of online leads from them, so it's working for us.

We use Thryv mostly for keeping track of calls and emails. The main reason was to help with Google My Business and get our name out there and get people to find us. I can't say enough wonderful things about everybody that I've dealt with.

We were needing help with advertising and our website. Now, we're using Thryv mainly for our website. We do marketing when we need to get in phonebooks and advertising. Denise is our main contact. She pretty well takes care of us, and she's great at responding, answering any questions and helping us, so we really appreciate her. Our experience has been great. Thryv has been very helpful to our business.

I was looking for a secure client portal that was HIPAA compliant so that when I communicate with my clients, they could upload documents and things. A HIPAA compliant platform is what I was looking for. When I put in HIPAA compliant platforms on the web, Thryv, Salesforce, and some other companies came up. The customer service with Thryv has been really beyond expectation. Thryv does social media for me, which is part of my package. They preset posts to go out monthly to a couple of platforms. They sent me a notice to review them. The content was good, but I wasn't satisfied with some of the photos that didn't represent the diversity of my business. I just responded to their email. Within five minutes, I got a call. They sent me over to a person on their team. She went through every photo with me and changed it while we were on the phone. She also made a note of my concern of the widely representation that I'm looking for.

Thryv was offered to us by our corporation as part of our franchise buy-in. Once we were set up in it, everything's right there for us to use. It's very easy. Everything's good and we will stay right with it. I love Thryv. I'm just learning how to use it but as I learn more and more, I like it more and more.

We've had a good experience with Thryv. Their representative Kimberly reached out to us. She's exceptional and has done a very good job. She is very warm and pleasant. She really wants you to succeed. She reached out quite a few times to follow up and make sure that things are going well. Everyone else that she's referred us to has been really good. All the products that Thryv has have been very helpful. They have services that are valuable to our company like the online presence, setting up a Facebook page, some of the things that you can use on Thryv with your appointments and follow-ups and the calendar you can use.

Everybody has been very responsive if I have questions. The rep that sold us the package has been pretty good about getting answers from and doing some brainstorming with her. Then if I ever have any technical issues, I just do the chat platform and they're quick to help with that too. They've all been really good. Thryv has really helped with being more consistent with social media posting and our content. Also the campaigns that you can do are great. It's been a good experience.

A Thryv rep found me and a little over a year. Customer service has been good and they explained things pretty well. We did not have a website so we did that service they offered. Thryv has been everything they've advertised and their service has been invaluable. It's been our tool.

The customer service at Thryv is great though the social media takes long. When I started with Thryv, my content was being posted a week before and I had time to review it. But now there have been a couple months with Thryv that my content is being posted hours before. I don't have enough time to realize that they are posting the content so I don’t have enough time to review it. A few of those posts are boosted and sometimes, they are not exactly what I want. It’s difficult for me to review content for a whole month. It was a week or two before, which was plenty of time but hours before is not fair to me. Stll, everything is perfect with Thryv. That has just been my complaint for the past couple of months.

The reps were very helpful and supportive. They were very knowledgeable of their program. I was always looking for a nice business in a box, and that's what Thryv is. Since I've had Thryv, I've been able to organize all my customer bases, my invoices, and other necessary needs. But Thryv does lack in some areas for certain companies like myself and others. I wish they had the ability to upload our own contracts and submit it with invoice.

I've done my onboarding process and the website. I got the big package. I love the client portal. I love everything about it. It keeps me organized. The only thing that I had a concern with they were setting so many appointments to go through other new things with the software while I was busy during the tax season. I didn't have time for all of that. Once I got set up and I could work the software by myself, they were bugging me. If I needed help, I can call them. But I didn't want them to do so many appointments, and follow-ups. I had to send an email about it.

I relocated my company from Milwaukee and having moved across the country, we didn't know anybody, so I joined a BNI group. Shane was in the group and we got talking. I needed website people and I had already signed on with Townsquare before I met him. But I was really, really not happy with anything they had done. So I chatted with Shane and he told me everything I could get from Thryv at basically the same price that I was paying in Townsquare, and then I made the switch.

Everything's been great with Thryv. It has brought us business.

I’m a reseller of Thryv. So, I figured I should use it if I’m reselling it. Great customer service. Also, so far the training has been excellent. It has a nice pace. They don't overwhelm you, and reschedule the next time. Just three things at a time. And I look at it like, “Okay. How do my customers probably feel when they're being trained? How do I feel, and how would my customers feel?” Some are technical, but my customers aren’t always. And I would think, “Okay, how is this for my customers?”

I've given every other advertising social media platform a chance and didn't like anything that I did. I decided to give Thryv a shot. I wanted to build customer loyalty and to see the customers come back when they were offered discounted services. I have 300 people that are in my contact list that I've sent emails and offers to and generally, I don't get a fantastic response. That's not the business or the way it's designed though. It’s more of the consumer itself. Apart from that, my representative, Tyler, was very good and very thorough. He answered my texts promptly when I've had issues.

We're a cab service and we're trying to get our name out there as much as possible. Thryv has done a very good job of it. They know their stuff. People would be mistaken not to get involved.

Get into the contract at your own risk. Leslie is good in trying to figure out problems. However, the boss man/owner is a little disturbed because the calls that we were guaranteed aren't really coming for the money that's being put out. We're subcontracting for another company trying to stay afloat.

Thryv approached me and asked if they could talk with me about what they had to offer. I talked with them and I've been with them for about a year now. I've been happy thus far. Thryv has been good at helping me to get leads and communicate and follow up with customers. Their customer service is good and always there if I need them. Then, they follow through on what they can offer. Pat, my account manager, always answers the phone even if I call him at nine o'clock at night. He’s always very willing to help.

Thryv has been very valuable. The owner of our business decided to use them to get online presence a little more out there. She used them for one of her other businesses as well.

We had Thryv build our website and we had good intentions of being able to utilize their software program in our environment here. It can email clients and schedule appointments. Thryv is easy to navigate and helpful with social media content posting. The experience has been good but we are in talks with them to cancel for now because we haven’t been able to utilize it like we planned. It was no fault of their own. Their program is nice but it's not compatible to what we're doing at this time. So, it's not working out right now. Possibly in the future, we'll try again.

We're a doctor's office and we use Thryv for appointment reminders and to send documents. Our experience with their reps has been good. It's improved our patient load. It helps bring patients in when they're supposed to come in. We have a website and it also does our advertising. They’re user-friendly and have good customer service.

Thryv handles our social media and we use their calendar. It is amazing because it sends emails to everybody instead of me having to call them on the phone and give them their schedules. Thryv is very easy to use and understand. Also, the customer service has been great and I’ve had no issues.

I needed a website designed. The girl I worked with was knowledgeable. We met a couple of times and had a conference call. Then we worked with the designers and whatever else we had to do for wording and the way the website looked like. The website looked really good.

One of the salespeople called and showed me what Thryv was all about and it was a lot of the things that I was looking for, so I decided to go with it. They built my website. I also use the program for scheduling and communicating with clients and creating estimates. I'm still trying to maneuver through some of the stuff that I don't use very often. Otherwise, their service has been great.

They have been handling Facebook posts and the website for me. But I want to utilize more of the ThryvPay. I also use them for estimates and invoices. But we're not utilizing it to its full potential, and that's on me. There are things that I want to do that I've just been putting off. But it's worth what we're paying.

I've had some really off-the-wall requests, and they were able to kind of walk me through how to do certain things to make it the way I need it to go. They've done pretty well. The sales rep is a friend of mine, so I'm able to contact her. She's really helpful in getting me in touch with customer service, if it's something that she can't help me with.

Whenever I need some assistance, I always have a point of contact, and they're always there to help. They've been great. I have their site, so I have the customer portal, the ThryvPay, and the contact management system.

Everything that Thryv got built-in was what I was looking for, without being the cost of Salesforce. This included their social media and email marketing, online booking, the ability to create a client store, and to create that digital file card for all the clients so that I don't have to keep track of them on my own. Every time I have even the slightest issue, I do the little chat thing online. It gets solved within a day, but usually within 30 minutes. There are other ones out there that I could have used that are less intuitive. But for me, I'd rather pay the extra and have all the extra things, instead of being like everybody else and kind of be stuck in the mud. Although it's not crazy what you can do with Thryv, it's enough for a small business like mine to work with perfectly. They have the reputation management and the social media posting, and then, just keep adding more so it gets better.

They've been very good.

Everything's going well with Thryv. Everybody's been very friendly. They've been a very good value because I'm getting phone calls, texts and emails. So, it's been working fine. I've been satisfied.

The customer service at Thryv was good and prompt. However, for the Facebook adverts, I noticed that they misspelled the name of our company. But I've been very satisfied with Thryv.

I've been very happy with Thryv. We do general advertising and we've had an ad in the yellow pages for many years. We do online and we do social media. Since using their services, we get calls.

I reached out to Thryv to get a website created to have some presence. We love Jared to death. He responds. We needed to update our picture the same day. He's personable. We bought him lunch. We had lunch with him. He's a good guy and he takes his job well.

I reached out to Thryv in December after seeing my friend's website. I paid $250 for onboarding fee. You will get a credit in 30 days if you go in and out of the software 13 times. No problem I have a few calls and started loading my client base. I noticed the birthday campaign was not working so I reached out the the expert in that dept. He said "Well it should work." Keep in mind this product is $350 a month and thus far I'm getting nothing after they collected all the data needed to get started at least posting on social media...Nothing ..Bottom line this is not for me.

Thryv's rep was very thorough and customer service is great. We did a digital marketing campaign where we invested $800 a month. It's been five months now and we've only seen $1,500 worth of business. Thryv has a designated line that calls come in through. They post the calls so we went back and checked every call we got to see if the callers rented from us. Based on that, we saw that some people rented but it only came up to $1,500 worth of business and we've already spent $4,000. I would recommend them but we haven't seen the results we thought we would get.

My experience so far has been amazing with customer service. One of the reasons that I chose to do business with them is that I love the idea that I can call and somebody actually answers the phone. They are supporting my CRM, and being able to message and communicate with people in my CRM, how it's all attached to my website, which Thryv has also created.

They try to say we missed a lot of calls or we don't. They tell me how many job opportunities you're supposed to get off of for $3,000 a month. It don’t seem like you get the job opportunities that they're talking about. They write it up a little more than it is. But as far as the advertising part, it seems like it's doing all right.

I like Drew. He's nice. Also, I love my website. I'm in the event industry, so a lot of my couples are just told by the venue that they need to hire me. The website does a lot more than I probably need. But if I need anything, it's good.

Everything's good. The only complaint I got is that about every other week, I get these calls asking about how it’s doing.

We had a prior relationship with YP and our contact person from there got us into Thryv. It was a seamless transition over to them. As far as service goes, I get emails and notifications when things come up. I haven't had any need for any sort of hands-on customer service with them since we've been involved with Thryv. We've gotten some new business from it. It took a little bit of time to kind of figure it out a little bit, at least from my end of it. But it's been pretty good.

My sales rep is amazing. But the company itself is not that great. I got them to make a website with reaching out to better find more customers, and the only thing I was told was I gotta spend more money to find more customers. They got me a new program that was supposed to be the greatest thing that they had to offer, and I only got calls that were for another type of a business. So I'm reaching back out to them for some type of a refund because the amount of money I spent in all the calls I got where it went directly to animal control and care here in Fort Wayne, Indiana instead of my company. The other program that I have to pay for every month doesn't work either because it doesn’t sync with my accounting software. Overall, Thryv is not worth the money.

I spoke to my rep about ago when I needed to upgrade some of my stuff and he was always available when I needed him. They were improving the pictures and stuff on my website, but I didn't know where that went. I will check it and make sure it's groovy. Overall, they make my life easy because I don't need to be involved. They are doing what they gotta do.

We want to be able to text our patients instead of calling and we use Thryv. When we pull the patient's information, it will send out a text message. It's outstanding.

It was easy to work with Thryv. The initial setup went pretty well. It was nice to actually be able to talk to people instead of someone from overseas.

We were with YP originally and then it transitioned to Thryv. It's helped particularly with the social media aspect as we use the Facebook business page.

My wife and I have two businesses. We have a preschool. Plus, I have an online print brokerage. She was able to get me set up for both of them. For the school, our goal was to add 24 kids by the end of the year. We also wanted to be able to increase our presence on the web. Our area is relatively new, and there's a lot of families moving there, so we wanted to just be found when somebody says, “Preschools near me. Daycares near me.” Thryv said they could help. Additionally, we wanted to be able to engage with our families and we liked what Thryv offered in terms of the social media. Whether it was the planning aspect, postings, I really liked that about it for our preschool business. On the print side, I like the ability to engage my clients and then do everything through Thryv, from the email blast to uploading files, and downloading.

For the most part, I've been with Thryv for a little over a year. They host my website and Thryv does a good job of that. I haven't had any problems and those things have worked out well. The service has been good for my company so far. A couple of months ago, I started doing some e-commerce on their site. It’s okay but it's rather limited. They should be able to break out shipping and the sales tax. When the customer buys the product, whatever price we put on there has to include that shipping and sales tax.

We use Thryv for everything such as our website and the social media posts. It has helped us stay more organized and has helped us with more business.

We didn’t have a contact management system in place and we are able to link another company and Thryv, and sync them. So, when a new customer goes on our website, and they book us, we can record that information and add it to our Thryv account under contacts automatically without having to manually do that. To have that feature is the only reason why we're still with Thryv since a lot of the business we’re getting is through other parties that we’re advertising on our platform and Thryv has not done anything to enhance that. Still, it has been a good experience with Thryv and we’re satisfied with it.

I've been in this business my whole life. It's a family business. But my mother was the one that was in control of everything. I just did the retail part with my customers and ordering. So, when my mother passed away, everything was handed down to me. Running the business was a whole new thing for me. I had wanted to get into something like this, with help bringing us up into the 21st century. My mother was very much old-school. We did everything on yellow notepad. No computers, with a calculator and a cash register, and that was it. Thryv was very helpful in teaching me a bunch of things.

This is the first year that I got involved with Thryv and I'll be talking with them. I was kind of disappointed at first because we call and we wish we could get somebody that is supposed to do something. When we first got in, I was supposed to get a rebate for $250. I could never get ahold of the thing to get that. There was some fee that they charged and they said that they would waive that fee. Also, when someone puts in a review, I would not like them to actually respond to the review. Someone writes a review on Google and they say, "Thank you for..." That would not be a good idea because everybody thinks that we're probably monitoring all that and we're putting all that input in.

We don't use Thryv to the full extent yet, but so far, we're pleased with it. We went with advertising our webpage and we've got a web address with them. We also use call tracking. It's working for us, but I need to sit down with somebody when I've got time and go over the full aspect of it and what all is available to us.

The sales rep reached out and she was really nice. She came and talked to me, showed how it works, and ran down a lot of the different useful tools that it has. We haven't gotten a chance to use it to its full potential that we have so far, but we use it mostly for scheduling, marketing, and social media posts at the moment. Once our business gets back again after COVID, we can take more advantage of the other stuff that's in there. It's just a little pricey. But it works great and it's a very useful tool that's helped me save a lot of time.

Thryv reached out to us saying they were taking over for DexYP. They still have the same services. Overall, it was a pretty easy experience.

All were very professional and very helpful. I like the idea that they take personal interest in each account. They got so many at work, but they act like you're the only account they have and they give you all the attention you need. We have Dex Media for advertising on Yellow Pages and they did two websites for us.

For the most part, everything has been pretty good with Thryv. I'm not using the service so much now but I need to. I like that people could go and schedule online. I had a way to send out something easily too for people to schedule and it would send them a reminder then give them a chance to reschedule if they wanted to. That's easier for people than talking to a person and telling you that they have to reschedule sometimes. I'm forgetful so I don't tend to call and remind them. I'm not technology-savvy.

We went to Thryv for advertising and we have had a great experience so far. We have their service for online presence.

I had an engagement with one of Thryv's representatives, and she shared about the service. I thought it might be a good fit for the service I was providing. At the time that I subscribed with them, I was looking for something that would take care of my transactions, support me with my SEO, website. Also, website transactions, and keeping a record of my clients. It's a really good service, but for me, the cost did not make sense for my company because of the way that I obtained clients and the period of time for which I keep them. Thryv would be great for if I was doing carpet cleaning and every day I was doing transactions, I was in the home where I could take payment. But for me, the frequency didn't feel like it was enough to justify the cost. Other than that, my customer service experience is always good. They were responsive, took care of my needs and did a great job.

Thryv's service is extremely valuable. They've helped out my social media presence and probably net me a client or two extra a month. We have the website, invoicing, social media, customer relations manager, and email marketing services. I love their customer service. They are quick to respond when I have a question and that's great.

It's mainly the quick access to sending out quotes and invoices that interested me to work with Thryv. The customer service has been great. Any concerns that I've had, I've either used their chat application or just give them a call and they take care of me very quickly. I wish I could send quotes and invoices to multiple people at once, so that they can all see them. But right now, I have to send them to each one. I have to copy them on every invoice or quote that I send out if I have to send it to multiple people.

Thryv was able to connect me and give me an online presence with Yelp, Google Business and Yellow Pages. I use their social media content for posting and their campaigns for sending out emails. I just did one about my Tenure Tax-versary for an appointment. I pretty much use the full platform, the calendar, everything. I’ve spoken with a few different reps. I went through two or three training calls where they just showed me how to do different stuff. When I brought my assistant on, they also did two calls with her just to make sure that she understood everything and got all her questions answered as well.

We liked the app itself. Also, Thryv's rep lives about five miles from our workshop. It was convenient, and we knew that we would be able to get the help we needed right away instead of having to call a bunch of numbers. Thryv has been a lot better in every category. I would tell others about Thryv.

We use Thryv's website service the most. They keep us on the top of the search engines. But we don't use Thryv to its fullest utility. Customer service is fine. It's just that we've given them my phone number at least 10 times telling them to contact me and not my husband's number. We're frustrated and my husband is thinking of quitting the company because they can't get anything straight.

I have Thryv's social media service and I’m planning on getting the website service too. I've been with Thryv for 5 months and customer service is good. They’re organized, very helpful, and always return a call.

Thryv has an extensive library and you can set up a program where they automatically post to your social media. The gentleman who was my original contact was awesome and he follows up wonderfully. He is very concerned that you're doing okay. Every time I've been in touch with their customer service team, it has been through him. They are very attentive because of the way it's going through. They also put together a package where I get Yellow Page advertising from it too, which was another benefit that I thought was helpful. It would be nice if it was integrated into my management system. That would be very helpful.

We use Thryv mainly for our calendar scheduling and we're starting to use it for marketing just now. I wasn't there when the people were taught to use the program so I'm doing it all on my own. It's easy to use in that form. But I find it difficult sometimes to have to teach myself. I could easily call the customer service line because I have before and they were able to assist. Customer service is good. But sometimes, I just want to do it on my own even though I waste more time trying to find things myself than trying to call.

The guys from Thryv are pretty good. I've been using Thryv for 10 months for billing and invoicing. Also, their service where I can correspond with my clients, and set appointments, and things like that have been pretty huge for me too. I'm happy with the service now as it is. I also plan on using more of it in the future when I get a little better staffed and I'm able to handle more work.

I had another company before and somehow I stumbled across one of Thryv's sales reps. I used her with my other company. Everything went great. I started this company and used Thryv again. It's kind of a repeating business. We're still in the process of waiting. We have another onboarding follow-up and we've got a rough draft for the website coming up Friday. We haven't fully submerged in it but everything is going well. With Thryv, there are plenty of improvements but I haven't utilized the program as much as I could.

Thryv is a great system and it's really easy, and customer service is always available. Any questions we have, they answer right away. The service was for a webpage, specifically.

Thryv does amazing and the website alone is worth the 349. They also do stuff for my social media. But I’d like to utilize Thryv a lot more and eventually get all my customers in there. I'd also like to use the little Blerps that would go out to my customers. I had Thryv since April. They have 24/7 customer service. I can call and get the help I need. Their rep is very helpful. If I call him right now and he's out of town, he'll say that he will be right there as soon as he gets back. I've recommended tons of companies to Thryv.

Thryv has been good, convenient, pretty easy, and helpful. They provide internet advertising.

One of my co-workers was in a BMI group with one of Thryv's people. They designed our website for us. I use the reaching out to clients, scheduling events. We'll start doing payments through them soon. It's working out pretty well. There are a lot of things that we have yet to use and explore, but we're looking forward to continuing to use it throughout the year. The reps have all been helpful.

Thryv redid our website and they handled the SEO. They also handle our social media posts right now. It is worth the investment. We're not a full year into it but so far, it has been positive experience. It seems like the results are as good as they were before when we were paying much more money but the metrics can be off this 2020. Other than that, my point of contact has been great to deal with. She has been very available to help us and I really like her.

Thryv is a great product. It's very valuable. We use their contact advertising and everything has been good so far.

We needed to clean up our online presence because we've had to change our company name. We're on our third name in the last five years and there was a lot of confusing information on the internet. The service that Thryv could provide as far as helping us with that was what was key. So, we did a lot of work in the first three months with them and got everything squared away. We had an issue in the beginning with the details of our contract and e needing to sign in in order to get a credit, and I had to sign in every single day. There was some confusion with that.

Thryv helped us set up a website and start a Facebook page. We're very satisfied. I had a great experience with them yesterday. My Facebook page was unlinked and they helped me resolve the issue promptly.

I sell junk cars and Thryv does marketing on that for me. We've had some encounters from the past that weren't too good. I was telling them I was having hard times as people aren't doing a whole lot with cars because there's a pandemic. That made it harder on me and Thryv 'cause my account got behind. Also, I didn't have good access to communication. They got things mixed up. I had done a package deal but they were charging me for a print ad. I then had another bill and so they canceled my account. I went to Thryv last month, paid what I owed them and now I've been reinstated. Other than that, Thryv is a good company. They have done well for me overall.

I had a good experience whenever I worked with customer service at Thryv. They have been good for advertisement and getting on the web.

I'm very satisfied with Thryv. They're very informative, helpful and professional.

Thryv customer service has been great from Sheila coming in initially to the team that built the website to now that were are even doing the leads campaign. Sheila was great. Anytime we have questions, I can text, email, or call her and she's very quick to get back to me. Thryv has been okay too. We're still in the turnaround time for the leads programs. We've had a good experience on the whole and we have recommended other people to Thryv.

We use Thryv for advertising and they do what they're supposed to do. Overall, my experience with them has been all right as long as I do not need to reach out to customer service in any way. Every time we have had somebody contact us with anything and we reply to them, we never get replies back. If you have issues and you need service in any fashion, it's nonexistent. I'm under a directive to get a W-9, which is a simple federal document that is handed out to businesses all the time, and I can't get it. I've been striving for three months to get that. I'm on hold for half an hour and still, nobody picks up the line.

I was looking for a platform for getting a website up and running for my law firm. I was cold-called and I spoke with Christy. She was very helpful and informative as to what Thryv could do for me. I was very comfortable with her. I signed up and I like the service. I am very satisfied.

I have a website for commercial cleaning advertisements. But having a website is not only what you need. Like fishing, you have to have the right bait. I have to spend additional money to drive people to the website. I went to Thryv because I wanted growth with my company. I want to reach out and I thought I could have a nice impressive website that would connect with others to connect with me. But I'm not getting the calls that I expected and I don't know if it's because of the pandemic. I'm not reaching the customers and the clients that I need. I like to have more support. I am paying Thryv money to get service and I am supposed to get a return in investment. Now, I may have to seek additional service to get people to go to my website.

Please be aware! Yellow pages, which used to be billed under AT&T and now is with Thryv Dex YP. We found out the hard way when we started getting overdue notices from DexYP. When we called to find out what was going on, they told us that we had a yearly contract for Yellow Page services. We had been wanting to cancel those services, so when it fell off our ATT bill, we (wrongly) assumed our account was closed. Dex YP told us that when ATT sold the Yellow Pages, they also transferred the clients. Since we did not know about that transition, we were automatically renewed for another year with a new company. Point is, I ignored initial correspondences with DexYP thinking is was spam email since I had never done business with them before. It was actually their attempt to renew our contract and when we didn't respond, our contract was automatically renewed.

Josh reached out to us. We talked to him and we liked what he had to say so we signed up with Thryv. We are using the CRM to book appointments and keep my customer straight. We do advertising through them as well. That system is great and the advertising is still up in the air, although we're not 100% sure it's been worth what we’ve paid out. Josh answered everything thoroughly and got back to me promptly. Then I've had to call him just a couple of times that I'm changing my website and that was excellent. He was fast and efficient.

So far, considering the situation with covid, Thryv has been great. We use it mostly for the search engine and people can look us up online.

Thryv has been great. Everything's up and running smooth.

A couple of girls talked me into using Thryv and it sounded good. Back when this all started, the rep, Green, would go over the service. I would recommend this program to somebody else with a larger office or need for it. But this is a small office and we don’t need all the services that Thryv offers. A lot of it was wasted time and wasted money.

I used the appointment thing on the app and that’s basically the only thing I’ve used Thryv for. A rep helped me get everything set up and after that, I talked to another guy. He knew that I wasn’t using it that much and he had called me to see if there was anything he could help with. Everyone’s been pretty helpful attempting to help me.

Thryv showed me a CRM type deal and social media posting is what I ended up using it for. The customer service team is very good. I met with them several times and they make sure that you are aware of all of the features and able to use them. Ronald and Alejandro were two very helpful individuals throughout starting and setting up everything. The program is very good but the pricing is not my favorite.