Thryv Reviews

Every year since I started my business back to 1997, I have to sign the contract to in order to bind our agreement, NO one ever told me about the cancel request needs to be make before a certain date or it will be renew automatically. I told David not to continue any advertisement, didn't sign any contract in 2016, this is a FORMAL request already, after I found out I was charged again. I called and talked to David and another rep, I got the cancel confirmation.

We used to have YP and I was not pleased with dealing with them. Dex bought them and dealing with Dex was fine. I had dealt with the sales rep before and so I had a prior relationship with him. Our interactions have been fine. Overall, DexYP is worth talking to.

The company refunded our business, which made us happy

We contacted DexYP because we were doing an information launch to update our clients of our new contact information. We were very specific about what our needs and assured they could complete the task. After sending them our files, I was informed the files had been duplicated and the only way to correct it was manually. I had to correct that error at my expense in my office. The mailing didn’t happen. The Facebook account, was not as represented. I tried contacting the gentleman that I spoke to when I started this process and he is no longer with the company.

YP was the phonebook in our area and when they came to us, I bought it. Now,we use the phone listing with DexYP and they have been fine.

DexYP has been working with us for years. They used to be somebody else then they became DexMedia and now DexYP. Our interactions with the representatives have been fine and I would recommend DexYP.

The service DexYP has provided me and the people that I've dealt with had all been very good in the second half of my experience. The first half was disjointed, but they made some changes apparently and it all got very smooth. It was all professional and that's what I've been dealing with for the second half of my experience with them. The actual management of what they're doing for me is very good and they give me all the reporting I need.

We're a garbage service and we've been in business for 68 years. DexYP now provides the service for the phonebook that we have and others should definitely go with them as well.

Updated on 12/7/2018: To this date it has not been completely resolved. I negotiated with them to void my unpaid balance which was caused started by a sales representative that fraudulently pushed through an advertising campaign for 2016/17. Yes this has dragged out for this long. Provided is a letter from DEXYP that they would correct the issue by reversing outstanding bills that they claimed and put into collections with my account. They have also offered a refund credit that was suppose to be sent in a form of a check in amount of a $1000.00. To this date DexYP customer service care team has ignored my emails and has refused to make good on the $1000.00 refund check to me after several attempt to contact them. Provided is an email that promised me credits, refund, with an apology. Still waiting and the lies continue.

Long ago, I heard DexYP has good service. We got their service and it's been excellent so far. They've been working with me very well and helped us out a lot. There's been an increase in traffic in our business that we could accredit to Dex. We're happy and we also have great interactions with their representatives. Give DexYP a try.

DexYP is very professional. They know their material and they are accessible. They contact me on a reasonable basis to inform me of how my campaign is going. They're doing everything right. I have referred them to professionals that I do business with.

Our company is in the process of downsizing. And during this process increasing my cost of advertising is stupid. The salesman kept telling me what is best for my business by increasing my advertising cost. According to DexYP only got 50 something clicks last year. We are booked up a week in advance for the most part. So apparently my business doesn’t thrive by DexYP. I told the salesman to work this out with the secretary gave her name. And he never once asked for her when he called. People that were in my office when he called laughed at me repeating the same thing over and over. I have been in business for several years and have never dealt with a salesman like that. Not that I wouldn’t advertise but I have no intent on spending more. Then he talks about phone books. I haven’t received one in years. But only AT&T customers will receive a book.

I signed up with Thryv about 6 months ago hoping my on-line presence would improve and I would be able to get more customers. Unfortunately, it hasn't made any impact on my business. The other services provided by Thryv don't really pertain to my type of business. I would have been okay with all this except they won't let me out of the contract. I feel conned. I am an unhappy customer who will never work with them or give them a good recommendation.

DexYP's representatives have been amazing. And with DexYP, we get a little bit more calls than normal now. I wish it was a little bit higher, but we're slowly getting there. And overall, DexYP has an amazing program for small businesses as well as big businesses.

I've used DexYP for years and thought of it as a yellow page replacement. We have a print directory but as everything is moved to electronics, they're providing more services online for people to find us. I look at DexYP as a necessity of advertising in business. And I know it's not a social media service, but I look at it as another leg of advertising that has to be out there on the internet.

The customer service team at DexYP is very personable and knowledgeable. We reached out to them for Google Ads and online advertising and with their service, I've seen an increase on loans. Their service has been very valuable.

I needed somebody to take care of my computer stuff ‘cause I’m not real good at checking it and I don’t know what DexYP is providing since once I told them what I wanted but I haven’t heard back from them. They did this online booking but I don’t have online booking, so I had to say “Hey…” and they took it off right away. It’s done pretty good for me in that I get a lot more customers calling from different areas, but it just seemed strange that nobody got back to me.

We've been working with DexYP for seven years and it's been a good experience. I have their service that optimizes my online presence and everything is fine. I'd recommend it and I'd tell others to go for it as well.

Our company reached out to DexYP when we were looking for web page design and advertising services. Their service has been valuable to our company. They've managed a website for us and we've had a good experience with their customer service. It all started 30 years ago with the Nynex Yellow Pages and they transformed over time.

Everything is fine with our experience with DexYP. Being a specialty office, we don't really advertise a whole lot, but we do have some advertising through DexYP. So it has been interesting to see and track some of the phone calls and the clicks and make sure it's still working for us for the monthly calls that I get just to keep me up to date with what's going on out there.

I went through DexYP for my yellow pages and eventually, that expanded into the media market. I've had 3 to 4 representatives with them and there has been a lot of moving around with the company changing. Initially they were combined with the phone company and then they separated. While customer service has been decreasing, the first representative whom I dealt with was phenomenal and one reached out to me recently. Overall, DexYP has been very good for our company. It's a good product if one does not mind the expense.

I've been doing business with DexYP for 10 years. When I first went to them, it was for the phone book which they used to have until these went extinct. Then I reached out for the electronic media service when that got to be more popular, until we had the website. They've been doing the full service media help for us, such as advertisements and managing our website. Everybody I've spoken with at the Customer Service of DexYP has been very helpful or at least tried to be. DexYP's service has been very valuable to our company. I've got more business and I know who to deal with.

Using DexYP has been very valuable for our company. We advertise locally in phone books and their online service for that. They also have email addresses and we're interested in that. I'm gonna be contacting them to set those up for me as well. Their reps have been very good and I'd recommend DexYP.

We have a long-term relationship with DexYP and we still do the telephone advertising and online advertising with them. If I have any questions, they respond by email or by phone. So there are no issues with customer service.

DexYP did a presentation to us. They offered some rates that were special to us and that's why we went with them. They've been doing Google AdWords, display ads, phone monitoring, pretargeting for us. Things were really good for our first year. But then, we're about six months in our second year now and it's gone down and I've noticed that since they combined with Yellow Pages.

DexYP reached out to us. We were looking for somebody to assist us with our social media, that’s our emphasis currently in terms of advertising. The idea was for them to facilitate that. We're a very small company. We're very lean and we have few employees. And essentially what DexYP does is they keep us upfront and very visible. For instance, if you were to do a Google search, gas fireplaces on Long Island, their job is to make sure that we come up on the very first page with a prominent presence and they seemed to have accomplished that. I police it from time to time and sometimes the exposure isn't what I'd like it to be and then I get on the phone to my account manager and I say “Listen, I've been entering these generic searches and we're not coming up. My competitors are, but we're not. Let's get this fixed.” And they do.

Completely lied to us to sign up. Said this program was not a contract and it is. They will not respond to cancel. Zero customer service. They have ignored me. They continue to charge me. If all this isn't bad enough the actual product is completely useless. If we entered estimate or lead information it was crossed with others or completely lost. We had clients calling and wondering where we were because the program deleted appointments. We had clients responding to us by email or text about estimates we never received. This lost us business. We had estimates merge with others so that when a client was ready to accept our estimate they were accepting completely wrong details and information. The program is very messy and non functional. Not work the $200/month of our monthly spend with DexYP to have this Thryv program.

DexYP is a local phonebook in our area. They got a lot of people looking for our services our way. Their customer service has been good, and their reps have been helpful and courteous, too. I recommend them.

I had a good customer service experience with DexYP. Everyone has been polite and helpful. They helped me figure out the bill when I called them about it. They’ve also answered every question I’ve had. The sales rep also calls monthly to see how our campaign is doing. Just for advertising, they have brought in some calls for us. I'd recommend DexYP to another business.

We are existing customers in Thryv and we had the digital yellow pages then DexYP rolled out the new Thryv, the DexHub. We were told about some new features and it's like a one-stop shopping. It's a portal to do newsletters and it has all our client contacts. We can also have call to actions done on the website. The service has a lot of value and we get leads through our new website that they developed. It's great and I love it. The customer service has always been great, thorough, professional, and on time. My contact who I've had for years is fantastic. He follows up and makes sure everything is on target. DexYP is doing a great job and we have a great experience as well as a great relationship with them. Others should give them a try.

We had a manager here who wrote our contract with DexYP for advertising in order for people to know more about our business and for us to have more flow of patients. I have monthly phone interactions with DexYP's reps and they give me an update on how we are doing and what it is that we need to work on to get more patients.

We hired DexYP for our online marketing. My account rep is Sheila and I speak to her fairly often. And I meet with my support group every month. So far, so good and we are starting another contract so we're gonna get to try another year with them.

We were in need of a website to be redone and we were dealing with them DexYP on some level and we just expanded working with them. They originally were doing phonebooks a long time ago, and now they've gone into the internet. We limited the paper phonebook 'cause no one cares about it anymore, and they presented a package to us that was reasonable and we went with it.

We've been using DexYP for our yellow pages ad and upgraded over the years. However, our customer service experience with them has been terrible. I can't ever get a hold of anybody. I have questions and I call and I'm called back and told they don't work there. Someone tells me they'll be in touch and it just doesn't happen. I called a guy who was supposed to be our new account manager and I had to call somebody to figure out his name and get his phone number. He said he'd call me back after he got out of a meeting in an hour and now I've been waiting for about 8 days. Also, every time I try and call an account manager or whatever they call the person who's in charge of our account, it's somebody different. It started out as some Jonathan guy that I talked to one time. And then when I tried to call him, and it was some other lady. And then I never heard that lady. It was a complete mess.

Having already been with DexPrint, we decided to have more of an online presence with DexYP. The world is going more towards online-based marketing and that's what we wanted to focus on. We thought working with DexYP would be the best way. Plus, it's a one-stop shop. They do everything. They work on Facebook.

I had been with Dex for quite a long while and I looked at expanding my advertising into internet a little bit more than paper. They have very good customer service. They follow up all the time. They always call for all the dates that are set for follow ups, and they are very cordial. Dex has been handling my phone fine, and we're building up so that we can increase the amount of calls that we get. We're just continuing to work and tweak our advertising.

DexYP reached out to us about our website. The reps we spoke with were fine. They're always helpful and always there to answer questions we have. DexYP has streamlined the process on our website for us and made it a little more user-friendly. Any time I have any issues, I just give them a call and they're always willing to give us suggestions on any layouts that we need differently. Our rep, Dominic, checks in quarterly to make sure everything's going well and to see if we wanna change or add anything or do anything differently. Also, they helped us coordinate our Facebook page with our website. I suggest others to look at DexYP for a small business.

DexYP is so awesome. They turned my business into a business over three years ago. Without them, I would not have a business. I'm doing what I need to do. They are like employees to my business. They work for me. I have no good time so that's a good thing.

We reached out to DexYP for advertising purposes and the website. Usually, someone calls us once a month. Their reps are always very nice and personal. And if we have any changes they help us really quickly. DexYP has been really, really valuable to us. It has been a great experience, so far.

DexYP does a good job. They bought another company that we are using for advertising. And now we're working with their employee who does the advertising for our company. We’re working things out here but I’m not leaving them. And I would recommend them.

THIS IS A COMPLAINT I LEFT WITH THE BBB. I honestly would not know where to even begin. All I can say is read the reviews and do the math. I have had every and all of the problems and then some from all of the people's complaints. I too have spent thousands of dollars ($20,000.00-$25,000.00) per year and have been threatened to be sued for their incompetence on so many different levels. DON'T BE AN IDIOT! READ THE REVIEWS AND DO NOT HIRE THIS ADVERTISING COMPANY.

We go back when it was Yellow Pages, then they became SuperMedia and they were doing online sites, and then they went to Dex Media and now, we were going to Thryv. We’ve been with them since 2009, from taking forever to get organically seen to finally getting to page 2 after almost 10 years, so it was slowly but surely. But every single time, there’s a downtime during that transition and it always seems to happen around March-April timeframe. I'm not very pleased with the Thryv. DexYP rolled out the Thryv at the beginning of May and my business basically stopped because I had not been getting any of the leads from my website anymore with the enhancements that were made to make the experience better.

DexYP has good service which is very valuable to our company and they've been extremely helpful in doing our phonebooks. The customer service team is very knowledgeable and good to work with.

Customer service at DexYP has been good. The company has been under different names over the years and my web page moves with it. They keep my web page going nicely and that's the value. However, they just changed the whole dashboard recently. I can't get in my website to make changes because of that. Before, it used to be just going and I can make minor changes. Nevertheless, DexYP told me that's going to pop up again at some point. I recommend their service.

DexYP wanted to change the hosting, so we needed to make some changes to the name servers on the server on the webhosting. I called them about that and the I got the voicemail. Three days went by but they didn't call me back. And then I called my rep guy who was very attentive and he got a hold of the people. But unfortunately, their timing was crappy and I wasn’t able to do it when they called me back. We've been trying to get this done for two weeks now.

I wanted to get involved with social media so I reached out to DexYP. Currently, they're helping me with my web page. However, I'm a little confused with it all. So, they're going to be coming down and sitting with me and saying what they're doing. Nevertheless, I think their service works and I'm happy with it. Still now that Dex and YP have merged, I have a feeling that I'm getting too pushy beyond certain things. They said I have to wait until the end of the year until I can get things settled. I'll be happy when that's done.

This company is a big ripoff. Do not trust them. They do nothing never ever have they helped me. They hire idiots. I'm trying to get out of the company and they refuse to give me all my material to start a new website POS. I have a qualified person. Now they screwed the whole street and then the lady quit. Really can't say what I want to check. What they have my calendar is Dec 2017 for events mainstreetrestaurantyl.com. Creeps.

So how do I promote my business when in two days DexYP has had my two restaurants totally screwed up and overlapping so people are ordering pizza to go and when they get there, there is no order 'cause phone number is wrong and order went to other restaurant 1.5 hours away. Nobody follows through even when I beg them to fix my sites while my new restaurants are struggling for growth.

DexYP's service has been very valuable to my company. Beyond the phonebooks, we have Facebook and the website set up through them. While we wish DexYP's service was not quite as costly, we're very satisfied with them.

I signed up with them after being pestered by Lori **. She will say anything to GET you to join. I think she has sold her soul to the devil. Nothing that she has promised me in terms of new business and online visibility has come through. Just a plethora of lies and deceit. Joshua ** will ignore all your calls and not have time to deal with your issue which they cause. They are the absolute worst of the lot. Run away as fast as your feet can carry you. They are a scam.

I have contacted customer support, contacted my Business Adviser and contacted a Business Automation Specialist all to no avail. Have been trying for a week and a half to get a simple update on my website that you people maintain. Nothing has happened and I really can't seem to find anyone interested in giving me the customer support that I am paying for. Someone reach out to me, solve this problem. Does anyone at Thryv give a crap about customer service? It's a simple change on the coupons on my website. Someone do their job.

I told my “marketing consultant” Jordan ** repeatedly, starting in January 2018, that I no longer wanted DexYP services, and to mail me any paperwork that might be required to officially cancel, if there was anything I needed to sign. I also informed his supervisor Dave and the alleged boss Chris **, after Jordan continued to ignore me and pursue his repeated sales calls to me. Now they are claiming that I have an automatically renewing contract (which I never saw and never would have signed), and are trying to bill me for over $1000.00. Beware these crooks! Do not do business with DEXYP!

I hired DexYP when my company moved Boston to Quincy to help with the online presence with the major changes. DexYP did not do what was contracted was hired for. I would not use them and would do your homework. At the end of the day they sent me to a private collection company. Fight me for $201.58. I just paid them. Just get them out of my life. Don't trust this company. They make sound good promises they can't keep. Get you for year contract. They're just a boiler room operation. Trying to take advantages of small businesses.

DO NOT USE THIS COMPANY!!! I own and manage a surf school and thought this would be great for us. Unfortunately that was not the case. I was very interested in their full package of website, video and marketing. I was told they could replace my current membership management system with most if not all the same features. As I was setting my account up I quickly realized that I would have to manually input each and every class I offer for every single day of the year. Highly inefficient. Upon realizing this I asked for a full refund and to cancel my contract. That process took more than two weeks and I still have not seen my refund.

After several attempts to contact our account manager to simply cancel our subscription, I have had no luck. I just want to cancel the subscription and just keep getting told the same thing, that we need to speak to our account manager as he is the only one that can assist me with canceling. This is extremely frustrating.

DexYP was good and I was happy with it. I’d recommend them.

I got DexYP as an alternative to the Yellow Pages. They host our company's website and it costs $204 a month. We have a decent website and we get a lot of activity off of it. Whenever my director calls with a question she always gets the answer she needs. DexYP has been very easy and good to work with.

Our DexYP salesman convinced us that Thryv was the future of running a business rather than the Yellow Pages, which will be obsolete in a few years. He said that our website was outdated and not up to high Google search standards. So we bit the bullet and signed on with Thryv. We were assigned someone at DexYP to contact as we were learning the system. It seemed to be that we were assigned a different person each week, but we only found that out when we called to talk to someone and they were no longer there. Our website took over a month for them to get it back to us.

I'm a small business owner and customer of the Thryv company. The rollout of the new platform occurring this week is not going well for me, and will cause major customer issues if this is not resolved today. Someone had the great idea of conducting internal training during the first week of rollout, my salesperson is out of pocket as is my implementation consultant. This isn't the first issue I've had with this organization, I'm trying to work with their team to rectify this but I really can't wait for weeks to have this issue fixed. It is my opinion that the platform shouldn't have been released in this state as I think I'm just starting to uncover the issues that are occurring, I don't have the time, patience, or desire to be a test subject for a beta release. I frustrated, annoyed customer.

Unfortunately, our company has attempted to cancel an advertising contract with DexYP and have fought them since February 2017. We spoke to a representative on the phone and followed exactly what they said to do. We were told that it was automatically renewing and the names of people who set it up. The names were not of any employees that have worked here in the past or now; which YP was informed of that fact. We were told by multiple YP associates all in different conversations that it was taken care of and our account will be zeroed out; that we shouldn't receive any more bills.

I signed up with DexYP in March 2018 after a long song and dance with what they could do for me. After doing my due diligence in looking at the reviews I signed up with them to take over my 2 websites and SEO. 2 weeks later I heard nothing further other than my monthly fees have been withdrawn. I reached out to both the Business Automation Specialist and my salesperson with messages left for each. A week later I followed through with 2 different messages and emails on separate days. Approximately 2 days later I followed through with another set of messages and emails as well as a complaint to the Business Automation Specialists supervisor. Again NO RESPONSE!

We've been on DexYP for 50 years as it was really the only method to find out who was in business at one time, before Google and the internet. However, the value of the service has been getting lesser every year. People don't go to the white pages or yellow pages anymore, so it's probably something that eventually will fade with time unless they do upgrades, I imagine. DexYP has a pleasant customer service though and the rep seemed to know what she was doing. She tried to sell me more stuff, but everything's budget-conscious right now and I was even considering dropping it. There's just more money involved with their other services and I'm already on Andy's List which costs a small fortune and I do real well with.

We’ve been with DexYP for decades for advertising and it seems all good with their representatives. They stop in every once in a while and they check up on us too. I would certainly recommend doing advertising with them.

I was in business for 28 years, a small business that was known very being HONEST. So I am having a tough time dealing with DexYP practices. I closed my store January 7, 2017 (yes, over a year ago) and I am still receiving bills. I called them December 2017 to let them know I was closing and not to renew my contract. I received a bill a few months later to find out they have renewed my contract for another year, but if I send them a notarized letter showing the closing date, I would no longer be billed. So I paid to have a letter notarized which seems ridiculous. I called and they received it. Kept calling for months to let them know I am no longer in business and I am still getting bills as of April 9, 2018. I am wondering why the phone, State, BGE, payroll, and other advertising companies were able to close all my accounts on January 7, 2017 and DexYP is the only company that continues to bill me.

The previous owner of the business had been using DexYP when I first had started here. Now, we've been using DexYP for at least 5 years and their services have been very valuable to the company. We were using them for the website initially but the doctor has switched over. We're currently using DexYP for our phone book services and customer service has been very good. Everything's usually very smooth, efficient, and doesn't take long to get the things done that we ask to have done. I would tell others to use DexYP. I could give DexYP their contact info, tell them how to get in touch and where to get started.

We gave DexYP a try to see how it might help us facilitate and coordinate things at the assisted living facility. We started with DexYP 4 years ago and we availed their full service media help. They've been doing yellow pages and listings, and they are hosting and managing our website. They have the Facebook page as well but that never worked real well, for whatever reason. Their services have not generated more clients for us directly or indirectly, but that's the nature of the facility and the clientele. Right now, the contract's coming for renewal soon and we're gonna make some changes. We're not going to renew because we can no longer afford whatever it's costing at $600-$800 a month and we're not seeing even any indirect result. Other than that, it's always been a positive experience whenever I've had to relate to personnel or get assistance with things.

A business rep from Dex Media visited my office in October 2016. She explained they could get my website to be more visible on Social Media, help me get new patients in the door (I am a Marriage and Family Therapist). I told her I did not have a big budget, since I am an independent practitioner. She said they had a very affordable plan that could do wonders for my business. She asked for my credit card and said I would be billed monthly, and she would be checking on me from time to time.

After receiveing my complaints, DEX YP called to resolve the issue by cancelling the contracts as well as waiving all the fees.

We have yet to hear a solution from Dex Media. On 11/6/17 all we received was a letter stating that they checked their records and find everything is order and that they would be closing our file. Which is completely fine but we have yet to receive any refunds and we keep receiving bills. The following are letters that we sent to them and the response we got was the above letter from 11/16/17. We have also kept asking customers who call in if they have the phone book from Dex Media and still not one customer has said yes in the North Port area.

We had some yellow pages advertising with DexYP and the conversation we had with their local rep about the service that they provided led us to doing the website with them as well. Their service has been fairly valuable to our company and we've had good experiences with them.

I signed up for DexYP services and wasn't given proper disclosure as to the exact services that would be provided. My experience with Dexyp was a very disappointing one, to say the least. The organization has horrible customer service and refuse to address any of the issues that I brought up as a client. The website that I was given was supposed to be dynamic with a personalized search engine, which never worked. I was supposed to get $50 a month of boosted facebook ads which I never received. I was supposed to have a videographer come out to shoot a video for the website, never happened. My rep. Jeff ** misrepresented the company and himself completely. Dexyp also tried to say there was no way out of the contract. No, buy out, no other option but to stay on a contract I'm not happy with. I recommend that anyone considering doing business with them, to not do business with them.

DexYP is a good company. We've been using their phonebook services for years and we've had a good experience with them.

We've been with DexYP for at least five years now and they have a good product. It lives up to what they said. We don't do much advertising so both their online and their print services help out a great deal with us. Their representatives have been very good and helpful as well.

We are a dental office and we feel that we still need a phonebook presence, a paper phonebook, one thing you can hold in your hand. And also we're interested in the internet listing for us. We reached out to Dex because we've always used them for our Yellow Page advertising. However, when I phone them, I am a little frustrated with some of the directions that I have to follow to get to what I want. But everything gets handled fine. We also have an auto credit card payment every month and that seems to be working just fine too.

I have 2 emails stating that the account is closed, and I am still getting phone calls from the office that it is not closed. I have send them checks that they put in the account and deposited them and they still continue to call. DO NOT AND I REPEAT ADVERTISE WITH THIS COMPANY. THEY HAVE CAUSED US A LOT GRIEVE!!!

We've been here since 1943 and we've been with Dex for a long time. We probably started with them in the 80's. They're a good company and everything has been fine.

We’ve always been with DexYP for our advertising. Their service has been valuable to our company. They do the advertising for our yellow page ads and that’s important. However, it had a lot more impact years ago than it does today because a lot of people do the internet. It’s the computer age, but we still do have people that look in a phone book. I’d tell others that we never had any bad experience with them and it was something that would be worth looking into.

My company needed to show up in the yellow pages book, so we reached out to DexYP. One time, we were going to cancel our agreement with them but their guy convinced me not to because he was a great salesman. Furthermore, my experiences with their customer service have been really good. I've never had to call them for anything except one time when we had lost an employee when she retired and we had another one who passed away. That time, we were trying to make budget cuts and reformat our business. My boss and I were wondering what our agreement with DexYP was for so we were going to cancel it.

I've been advertising with DexYP for about a year. The account rep assigned to my account apparently left the company which is why I didn't get a return call from him for over 3 months. I finally started calling customer care on April 5, 2018. The only thing I've been able to find out is that I don't have a business advisor. I have called at least 10 times and have spoken to 4 different people who keep telling me that they are going to "reach out" to the sales department and have someone call me back (immediately, before the end of the day, we have a trouble ticket, etc.). I finally called the corporate office this morning and left a voicemail with the Customer Care Manager. You guessed it - I am still waiting for a return call. To add insult to injury they auto bill my account. I getting -0- results from the advertising and -0- customer service.

I wanted to cancel in July 2015. I was informed I cannot cancel. Have to pay through the year 2015. Then the Dex Media continued to bill the company through 2016. Called again in May 2016 to cancel. Was informed I cannot cancel. Have to pay till end of the year. I refused. Dex Media send to collection agency. Now collection agency has recorded this collection On my personal account. My credit score has gone down from 800 to 612. I am devastated. Dex Media is really does unethical business in spite of numerous calls continued the billing.

I want to cancel and get out of DexYP 'cause I'm old and weak. I've been in the business for over 40 years, and it's time to let somebody else do it. But my overall experience with them has been good. I'd tell others to think about using it.

Beyond over this company! This company has such a lack of communication, misunderstanding, and empty promises! They don’t value you as a PAYING customer! Management doesn’t step in and make things right. Was working with the website team to edit my website and they don’t follow through. Take 7-10 days at times to update the site with changes I requested. I was told this company would help me with some of the many task when running a Beauty Salon. Yet they have been an extreme headache... months later and paying later still don’t have the website updated correctly!

HUGE Scam... Steer Clear these guys. Do what you can do yourself for free! Their reviews don't contain words because they are probably fake. They will try to lock you into a 1 year contract to help you get your business out on search engines YET you won't ever see any results. Then their billing department is screwed up and doubles bills months screwing up your banking. They refunded 1 charge. However when I asked to cancel this contract because I wasn't receiving what was promised I got a huge run around from first Customer Service for DEXYP who bills you and drafts the money. Then the original guy who called me my so called "Business Advisor" says he can't cancel my contract early only his supervisor can who is out to lunch.

We've been in business for 28 years and it's been that long that we've had a business phone line. We've always had pretty good service from DexYP. I'm not computer savvy, and they are very patient with me to help me through getting the webpage up, and I'm very happy with that. I had to speak to someone last week about my website and not getting emails forwarded to my regular email, and they fixed the problem. The only time we didn't have great service was when we had somebody that took care of our account make appointments to come see us for advertising and they didn't show up or call. And we took care of that ourselves by speaking to their boss and telling him how unprofessional we thought it was. But we're happy with our ad and it's working for us. We ask people, "How did you hear about us?" It's either through the phonebook or our webpage. I would recommend DexYP 'cause they seem to be working hard for us.

The policy is if you discontinue with this company you will lose your website and all the time and energy you put into giving them the information for the site. All the language and time spent up loading video and content to help build the site gone! They will not let you know this either. I was not given a warning that if you don't continue with the company your site will be taken down and never able to retrieve it. I was told that I can start another contract with them and they will rebuild that site. What kind of fool would I be to do that again?! This is their solution?

I would advise everyone to stay as far away from DexYP as you can. They will take your money they and lie to you. They promised me the world. Promise me top placement. How many search engines I would show up on going. They was going to build me a website that would show up at the top searches and certain towns. I was promised top placement and then come to find out after they get me do to accept their terms and conditions and charge my credit card all of this was a lie and then they can't get no one to call me back. I advise everybody to not use this company. It is nothing but a scam. Look at the reviews on the Better Business Bureau and everywhere else. There a continuously shaft in people. My advice to anyone is stay far away. I am in the process right now of hiring an attorney.

We’ve been with Qwest Dex, now DexYP, since 1989. We do have something in the yellow page listing in the printed book and we also do online. So far, my experience with their customer service has been okay. Our business is still strong so their service seems to be working. So we just do it more just to have a presence out there.

DexYP has helped me over the years and I liked their service. I had them for the website and the website app. Their rep was very good at explaining everything. I had a very, very good experience at the beginning, and I just need to call them back so they can refresh my brain as to how to go back to check my messages.

We reached out to DexYP for advertising purposes and the customer service was good. We have a lot of our patients come in from just searching for us in the Yellow Pages website or seeing us in the book.

We’ve stayed with DexYP with whatever name they’ve had through the years and we would have our basic company ad in the book. They would call to renew and now, it's simple. They just send something to sign in the mail. They would tell you how the ad appears and the new price and if you agree, you don’t do anything, which is fine with me. It's hard to know what media source people use anymore or whether they go on the internet or just word-of-mouth but DexYP is reasonable so we’re going to continue to use it. Some people are still old school and they like to look it up and I do too sometimes.

We have DexYP for some marketing and digital awareness nationally, and right now, we are doing brand awareness and search engine optimization with them. They have performed as expected. Also, our experience with their customer service reps has been well.

We have been part of Thryv for about a year, it's been a horrible experience!! They promise lots of stuff but never get anything set up. Once you pay them you will never hear from them again, sales rep disappears and you will never hear from him again. Save your money and go with a company that treats you right and does what they say they will do.

We've been with DexYP for at least a year and, so far, it's a good partnership and it's going great with them. Our company reached out to DexYP for marketing service, to try and get a larger audience to know us, see us, and know where to find us, based on the business that we're in. The experiences that I had with the reps were awesome and very positive. They went into great detail as to what their services were and what we were getting based on the cost that we were paying.

DexYP does our website and all of our advertisements online and Yellow Pages, and they have been wonderful. They go over our performance once a month, and they have really handled any problems we have had. Having them is very valuable, and we have not had to worry all about what they are doing. We have been with DexYP for as long as I can remember.

I have called the number given on renewal letter sent to me. I have called twice yesterday and today and gave my phone number to call but no one calls me back. They say they are with other customers but if they don't call by the end of today I will not renew. I see from reviews I am not the only one with this problem. In my business if I don't return my calls the potential customers call other shops. DexYP you are not the only means of advertising. If you want to keep the customers you have, call them back.

We liked DexYP's salesperson who handled our account for the past 15 years. DexYP has been hosting our website and then forwarding our slates. Their service has been valuable.

I have been advertising with the YP since 2009. I noticed late last year the book had been taken over by DEXYP. I didn't think much of it as my bill remained the same. Every single year since 2009 I have been contacted by an agent to make sure I was happy with my ad and if I wanted to make any changes for the following year. I realized the other day that I had not heard from my agent recently? So I checked my bill for January and to my shock and utter amazement they had decided to Auto renew me!!!

A DexYP case manager came over to discuss account. She was very rude and could not explain "ALL the errors in their advertising". Company does not pull up no matter where I search! Plus he was listed as a basement remodeler, and is actually a basement waterproofer. Discussed this with case manager to no avail. I asked for phone number of her supervisor and she gave a toll free number. When I called that number from the business line, it said, "Sorry do not recognize this business!" Yet the business number is listed on the statement. The case manager said and I quote "You can call that number but chances are they will send you back to me".

We worked with DexYP for print advertisement a long time ago until their business evolved. We got an account rep that we deal with and she has always available for questions and she would do a monthly meeting to go over where we’re at, how many clicks we’re getting, what we want to target and things like that. It’s been valuable. We’ve seen more internet exposure. We have custom ads on Facebook available that they helped us out with. So far we’ve had good success with them. We would recommend them.

I’ve always been a fan of Dex Media. I’ve used them for many years for something in one way or another. The rep we worked with, Blake, was knowledgeable, helpful and does everything I need to do. He takes good care of me and knows me. He's doing the search engine for me and he's good. Google is the one that controls all of it as far as money and jobs and everything. They have a stranglehold on the world so you have to work within the confines of somebody else. You’re digging for gold. They own the mountain and they’re going to set the prices double. But DexYP did everything within the scope of what they could do. Thank you Blake.

I thought that Dex Media bought out Verizon but what happened was they changed their name to DexYP. Because of the name change from November to February I wasn’t sure who was who and I got behind in the payments and I had different people contact me. I made the payments to the right place about two weeks ago. There was a local representative that I worked with and she said that I have a website and a web presence and then I have a listing in the phone book. She was supposed to hit all those other medias for me and I signed the contract to stay with Dex Media. The lady that I met with for two years now, at least is a good. She's a sharp little gal and she told me I was getting my money’s worth. Other than the name change I’ve been satisfied. I’m getting what I’m supposed to be getting on that contract.

I have been advertising in the Coeur d' Alene, ID Frontier phone book through Dex YP for several years. A sales rep has always contacted me to check that we were happy with our advertising and give me the opportunity to receive a discount by paying for a full year in advance. This year, I did not get a call nor any communication that my ad would auto renew. The contract that everyone signs says that it can do that but that is not how communication has happened with my account. I do not want to renew as so few people have home phones that this particular phone book is becoming obsolete. Very few people use it. I have contacted Dex with no satisfaction. Totally no help. All they want is our money with nothing to show for it for us. We have had almost no response to our ad in their book. We advertise in another book and get very good results. I am very unhappy with Dex and would not recommend them to anyone.

Thank you Ed, for escalating this matter and the YP Rep that you sent to us was wonderful. YP responded very quickly to our review and we were able to resolve the issue together in a very short time. The YP rep was very professional, kind and listened to us. We went from feeling stuck to "let's work together", and get this done. Thank you R for all your help. We are very pleased with the outcome and appreciate having this forum to ask for help. Thank you Consumer Affairs.

We’ve been with Dex for a long time and I recommend them. They’re very helpful with their social media, search engine optimization and keywords. We also do custom videos and display ads. The representatives are courteous and informative too.

DexYP reps were very personable. DexYP has my website and they have Facebook posting too. I use the website portals and there are a few other things through the portal that I also use, but not as consistently as I probably should.

I received a letter dated March 6, 2018 which arrived in my mailbox on March 23, 2018, saying I had until March 28th to cancel or approve a charge. Although I called several times, I was unable to reach the person whose name and number were on the letter. The backup person she gave me in her voicemail had a disconnected number and the email bounced. I tried to call the corporate number, and no matter what option I chose other than sales, I got directed to a busy signal. The sales person said they couldn't talk to me about my 'account'. If you look on the BBB site, they have hundreds of complaints like mine, and ONE nice comment, so whoever is associated with this scam has at least one friend. DO NOT DO BUSINESS WITH THESE PEOPLE.

I signed up November 11, 2017. I called December 20th because NO ONE had bothered to call me but they sure charged my credit card! January 3rd I finally got a hold of a person and my "customer service rep" forgot about me. Well, I don't want to do business with anyone who can't be bothered with even emailing me for my business. I spoke to Jennifer a supervisor and had my account cancelled. Guess what? March 11th I get charged $59! And TODAY (3/26/18) I get ANOTHER bill for April 6th for $59! Seriously! You can't be bothered to even email me when I'm PAYING for YOUR service but you sure can BILL me?!? I've been trying to call but the 844-339-6334 number doesn't work. It keeps hanging up on me!

We have used DexYP for many, many years and we just transitioned into webpage when they started offering them. They do our webpage and they post on our Facebook page for us. They have access to a lot of other stuff, we just don't utilize them. Our account manager is very good. Every time we have a concern or anything we need help with, it's taken care of right away.

DexYP does a very good job in doing our company's website, banner ads, SEM, and the phonebook. The rep that comes here in the office to discuss our phone has been great. But I thought that they would be doing more with my website without me having to call all the time to change stuff.

I've been working with DexYP for five years. I wasn’t happy with who I was using. We weren’t using anyone for the SCL. So, I needed someone to do SCL and I needed a new website. So, I figured it’d be easier to have one person do it so I went to DexYP. They do a great job. It’s very nice that they call me every month, and then, discuss the things that go on in my campaign. So, I’m always on top of everything. And they change it to what they feel is best. I do recommend DexYP. They are not the cheapest, but they have a great team.

We’ve had DexYP for a while and we decided to stick with them. We like their personal touch and our experience with their customer service has been excellent. They’re very personal and attentive. They follow-up and they continued to stay with us when we dropped the ball. We have the search engine marketing and just an all-around larger digital or social media footprint than we have. They just have a lot of value-added programs that enable to go out and capture some extra clients for us through getting us out there and getting some reviews, and just kind of driving some business through our website.

I've been in contact with my "representative" and the three supervisors above him for 2 months now regarding a bill we received with an incorrect charge. We recently signed a new contract and have been charged above and beyond the contract rate each month since then. I've called numerous times each week for the past 8 weeks and not a single one of them will answer a phone or return a phone call and nothing has been done to remedy the issue. They skirt around the problem and the handful of times I have heard from someone, they tell me it is being "worked on" and that I should hear from them soon.

I'm an old fashioned guy and I still use the phonebook. I use DexYP all the time and we still have our own phonebook for our town. And it works fine. You got to have the yellow pages when you're in business. When someone wants to look up your phone number, they look into the yellow pages. DexYP calls me to renew my ad and they have always been very nice. If I have changes in my ad, I put them in. For years and years, the yellow pages has been successful for our business since people can find us. Their price is right and the quality is great. The print is large and looks good. It's nice where people can read it and it's very simple for old people to look what they're looking for.

I needed my name in the Yellow Pages. I got my daughter to get me DexYP's service and so far, I'm not dissatisfied with them.

Our company maintained an account with Dex for many years. We had a good rep. He left. Since then it was a revolving door. We were never contacted about our account, never contacted on time regarding renewals, etc. I requested a cancellation of our advertising in Sept., 2017. I was told I had an "automatic renewal" for Digital advertising (news to me!!!) and that the credit card charges could not be challenged or canceled by me, that only Dex could cancel the account. Six months and more phone calls than I can count, the contract is finally canceled. Interesting, they could charge the account automatically, but they had to manually request a refund. I would NEVER recommend advertising with this company. We kept the ad in the directory for company identification. We never received one inquiry, and there was zero benefit to any online digital advertising.

I advertised with YP 10+ years and did not have any issues in the past with their services. I will say that if you have a legit issue and you kept track of who and when you talked with your sales rep. I recommend you stay consistent and demand the lower managers escalate your issue to be investigated and reviewed. There are higher level managers that do care about you as a customer and will look into what or where the misunderstanding was if a floor level sales rep made a mistake or maybe the rep just plain didn't know about a company procedure when you talked them. The higher level management will professionally handle the situation appropriately, though you do have to stay persistent with insist that your issue be reviewed.

A DexYP guy came in here and explained to me what they do. I signed up and they told me, "You won't have any more phone calls from Google Listing and those places that call." And then he showed me the website that they recreated and it was beautiful. However, we still get those calls three times a day among all the other calls that tell us our computer's broken. And, I don't like their customer service. For what I could afford in my budget, they just put little things in there every so many days. There was a girl that went on maternity leave but before she did, she showed me how to download textures but she didn't let me do it. She did it herself and she did it so fast. I'm not that savvy so the most I got was to add contacts from a contact list.

A DexYP sales rep came in and had some offers. We already had a website and he came in and showed us their options for websites. When they were interesting enough, we decided to give it a try. Everything was pleasant and so far, their service has been very valuable to us. They've always been helpful if we have any issues of any kind and whatever problem we might have, they're always willing to figure out a solution or get back to us right away. The best thing about it is they are pretty hands on and they take care of everything with minimal effort on our end, which is quite nice. We've had nothing but good luck with them.

We advertise through Yellow Pages and through that, the rep helped get us involved in DexYP. I felt very comfortable with the gentleman and because I've worked with him for several years, we're able to banter back and forth. It's not stuffy and it's a very easy relationship. They gave us ideas initially and from that we decided what might be a good way to go. They are not pushy too. They just give me the facts and help us to decide if something is in our best interest. We use them for advertising, getting help in social media and helping us to determine if that was a good idea for us. The service appears to be very valuable and I'm very pleased with the service.

DO NOT USE THIS COMPANY or their "Thryv" service. You'll be locked into a year term with ZERO results. The salespeople are trained to sell this as a fix-all solution that does NOTHING for your company. Online listings Management that they provide through YEXT is a JOKE. It will not drive business and you will be paying DEXYP for nothing. Oh and if you want to cancel GOOD LUCK. The company is a sinking ship. Invest your money and time elsewhere.

We've worked with our rep, Danielle, for quite a while. She got assigned to us and she does a great job. She's very knowledgeable about advertising on the web and phone book. We're happy with her service. That's why we're sticking with DexYP. Initially, it was phone book advertising, and then it's spread out in the web advertising. It's been a good change. And we get noticed. That's the whole point of advertising. So they're doing their job. They have good customer service and they've taken care of us for almost 20 years. We're happy with them, so they don't have to change a thing. I recommended them to quite a few people over the years as well.

We were trying to get as many people in our store as possible and everyone recommended Dex. Our friends have been using them for a while, too. So far, Dex has been great. We see the number of views that we get. And also, now that we're going to be setting up a video shoot, it's going to be really perfect for where we are in our area, where we're located for the younger crowd who tends to be more tech-savvy. So, trying to connect with those internet people is going to be really important.

The services that we have in Dex One have been good. We've had a really good experience and I would recommend it.

We've been in business for about 39 years now and I've been with DexYP probably since the beginning. They're doing a media program for me online with Google and I still do some text in the phone directories with them. They're a big portion of my business to get my name out there. They are helping me out and as a matter of fact, I was so impressed with their stuff that I dropped one of my competitions and got one of the books out just so they can handle more of my product. Sean is my representative who comes in and calls on me. He lines all my new programs up with me. He is very knowledgeable and has set me in a couple of directions that I'm very thankful for. And then, Heather is my inside sales person and she is just fantastic.

DexYP is helping us with the website, search engine optimization, and some advertising online. We have meetings every month to see how everything's going and so far, everything has been great.

Went I went online, I set yellow pages up through SuperMedia -- DexYP has gone through a couple of changes since then. Over the years, for the regular check-ups that they do, they call in to see if anything needs to be changed, and they also advise me of whatever features they have come up with. A couple of times they also addressed some problems. DexYP has worked out pretty well. Our experience is positive.

Terrible service, beware!! Most recently, my website went down for 4 weeks, no one knew why. It was Dex's fault. In the meantime I lost all online advertising, 4 months later it's still not right and no one is willing to do so.

They promise you a lot of results yet all I've seen is DECREASE of traffic on my website. And when I emailed or try to contact them no answer! So I tried to cancel and their response was: we have a recording that you agreed on 12 months. Yeah! 12 months of results, not just a contract. If you're looking to get a good marketing STAY AWAY from DexYP.

DexYP was doing marketing stuff for us two years ago. And then, we wanted to change our website and we wound up going with them. There was a nine-month period in there where we didn’t have service because they were not following through on what they needed to do. And then finally, I talked to the right person and since then, it’s been great and they’ve done a really good job. That was when they were first starting to do the website for us. I would give them the changes or what was needed to be changed on what they had come up with. And I wouldn’t hear back for a couple few months. And then, I’d hear that person was no longer there and another person took it and that happened again.

We had a salesman that's with another company, got over to DexYP, and brought us over. So, we decided to give them a try and we've been using them for a little while. We use them for advertising on Google and they help us with our Adwords campaign. Also, we're still in the yellow pages. Everything has been good.

DexYP has the best price and we have their services for the book and the SEO. I’ve been dealing with Derrick who is my contact and I can call him and he lets me know if anything’s wrong. It’s a local thing. Overall, the experience has been good.

I advertise in two different yellow pages and DexYP does one. Their customer service has been fine and their service is of good value. If you’re interested in yellow pages advertising I certainly recommend them. It has been a satisfactory relationship with them.

We've been with DexYP for a long time. We use some of their online marketing posts and banner ads and YP in Dexmails.com. We also use them for PPC management. Thus far, I deal with the PPC people on a monthly basis and my interactions with them have been very positive. DexYP's service has been very valuable to us.

I have been contacted by a representative of the company and able to voice my concerns. Just disappointed that as a paying customer it took so long to get some answers. We were able to work out an agreement to finalize things.

I've known Dan for years and he was a salesman from another company who went to Dex. We talked about the possible options and it worked out. Prior to that, everybody else who had handled our website never followed through. They didn't live up to what they told me they were supposed to do. Now, Dex does our website and social media posting. But there's a problem with the latter. It has a very high cost when you're looking at customer acquisitions. But I'm dealing with my contact on that. We have a phone meeting every month and we talk about changing and removing stuff or concentrating in different zip codes. Everything is like throwing a dart at the dartboard and you hope you can make a connection. It's not my forte though, and with Dex, I don't have to do it myself. It's a work in progress and I'm pretty pleased overall.

When we first started with DexYP, Martin had contacted us about the Yellow Pages and he explained the difference. We were paying multiple accounts so we consolidated everything with DexYP. We were doing fine with Martin but then there was some confusion as to the billing when Justin took on board. We are also having some difficulties right in our financials and we thought we were caught up. All of a sudden we’re shut down so I’m not very happy. We had wonderful experience with DexYP and it did exactly what I needed to do when we’re getting ready to do some really neat things. It’s unfortunate and I’m very disappointed that our relationship has ended because it really has affected me in my job.

We use DexYP services and we have our little account manager person who calls me once a month. They've been good to us and there’s a lot of different aspects there.

We are a commercial roofing company and we reached out to DexYP when we renewed. We use the basic Whitepages and it's been fine. I'd recommend them overall.

Before it was DexYP, it used to be the regular yellow pages. We got their service to be in listed in the yellow and white pages and we never changed our listing. Their service is very valuable to us and even after they became DexYP, we kept it.

We do our advertising with DexYP and they handle our website. Their services have been pretty valuable. They're able to track customers that go to the digital media to get to us or that go through print. So, we can differentiate between where our customers are coming from. And once a year, we have a meeting with them to go over any questions or concerns to see how they can help make it better. It's normally over the phone and lasts about over an hour. It's a conference call with one of their designers or a Dex rep and us. We sit down and each person is on their computer looking at our website seeing what designs can be changed to make things a little bit more desirable. We have control of changing our website if we want or we can call them and have them arrange it for us. We've done this for a few years now and they handle our questions or concerns in a pretty timely fashion.

We got DexYP to have assistance in marketing, and it has been really good. We'd rather pay someone to do that role as opposed to us doing on our own to get more patients. There was a lot of change over for about a year with my representative, which was frustrating because then they have to keep calling to introduce themselves and it was annoying as it took up time that way. But the actual monthly reviews have been great and I’ve had the same representative for a while now, so that’s been easier. Having DexYP's service has been valuable and our overall experience has been positive.

The saleswoman came to my office to make her sales pitch and fed me loads of false information resulting in a 2 year dispute and me surrendering $1320 for nothing. She said she needed my credit card to secure my spot on their website because there were very few left, "But don’t worry. You can cancel anytime." Long story short, I called her to cancel, she said ok and that was the last of it, I didn’t get charged anymore and that was it, right... WRONG!!!! For 23 months now I have been fighting with this company and they have THE WORST customer service on the planet.

We do the yellow pages and then the digital copies with DexYP. Everyone that I've talked to has been very pleasant and helpful. I get random phone calls. DexYP provides good value to our company. I get random phone calls. We have a lot of locals but are kind of repeat customers.

I have been going round and round with several different people at DexYP. First they "update" our website for whatever reason and SPELL OUR NAME INCORRECTLY making us look like complete idiots. Our business has "therapy" in it they spelled it THERAPHY. Several patients have commented on how our business name is spelled wrong. Not to mention documents went missing for our patient's to fill out and incorrect contact information is listed.

We have been with DexYP since 30-some years ago and we have been having a good experience with them. They recently helped us with yellow pages ads and their customer service has been real good. Their service is a needed thing for our company and we've never had any problems.

I got DexYP's service for the search engine and their service has been fine. Plus they offer a wide variety of services.

Always have advertised with YP. Never any problem, just that phonebooks are getting smaller and smaller and were not getting a lot of hits off our internet listing with them. So when they called to re-sign up for the next year (no thanks) told the rep Matthew ** that I was thinking about canceling them and just making a web page. He suggest that they could do that for us and take us out of the printed page and just keep us online ad. Had to pay them with a debit card to sign up for this one time fee and then we would be billed monthly.

I've been in business for 11 years and I wanted to be in the local phone book so I got DexYP's phone book service. They have a very professional team and they've done a very nice job.

We've been DexYP customers for seven years. We have a website with them and we're in the yellow pages. Also, we have our Facebook and Yelp with them. While their services have been fairly valuable, we've needed to be more aggressive with the company to make sure that we're getting bang for our buck. Sometimes, I get calls from them for SEO stuff and at times salespeople come to renew but DexYP should come down and be more hands-on on what I can do online to attract more customers.

We use DexYP to run our website for seven years now. Their customer service has been great. Before, we were having an issue with our page loading and we called in to a guy named Thomas. He's in-charge of our plan, our website and he helped us get the issue straightened out.

We needed to get some advertising and we were originally looking at phonebook listings for the most part. Then once we found out that DexYP can have the foot websites in that, we decided to go that way too. We mainly use their service for search engines. We have good customer service experience with DexYP and they're responsive to everything we want to do. For what we want to make, they make. They've been friendly and helpful. Their service has been valuable and quite a bit worth to our company.

Our company has been advertising printed media with DexYP for many years and then they approached us regarding their online service for the website. We were looking to create a new website and have an E-commerce site and we were told that they would have a shopping cart and everything for that. But it's been two years now and there's still no shopping cart, so the people can actually order our products they can relate with it. They keep saying that may come in the future but we haven't seen it yet. So unfortunately, we haven't really had much of a change or any increase from using them. Nonetheless, their customer service is decent.

The customer service at DexYP is very good and they're always calling to make sure we don't need anything and the advertising keeps going well. So, they're on top of it. We were looking for them to market ourselves through search engine marketing and the yellow book. Their service has been valuable to our company and we have an increased traffic.

DexYP reached out to us. It was easy to set it up and easy to work with them. Their customer service team has always been helpful and knowledgeable. We haven't had a whole lot of feedback from it. But I'm satisfied.

DexYP is great. I use their service for my website and they've made a good setup for me. The rep that comes by is also great. I finally got a guy that knows what he’s doing. Between him and my son, they know more about setting up my website, which is coming out shortly, than I do to stimulate the new business. I’ve been with Yellow Pages for over 25 years and they always bring in business. They reach millions of people. Now that DexYP bought their advertising part, they're very important to me. I found out that Yellow Pages doesn’t deliver books anymore for the most part and what they do is they advertise on the internet. Everything’s going in the net now. I've also recommended DexYP to a couple of people. Their service is terribly expensive, like Yellow Pages, but at the end of the year, you're doing good.

We’ve had DexYP for a while as our web provider. I deal mainly with Dajuana and she's great. I've had good communications with her. She’s always friendly and helpful. She loads things on our webpage or the Facebook link. Right now, the only thing we use it for, because of the time constraint, is just having the webpage and being able to put pictures on it. We use the drive connection a little bit but not as much as we should because we haven’t loaded a lot of e-mails on it where messages can be sent. We’re a small business. We only have four employees and it takes time to do all of that. Also, DexYP's service is expensive and we had a problem with the name of the website. There was some lack of communication between our rep and the people that did the webpage.

We've been involved with DexYP for eight years now for advertising and recognition. We mainly use them for the website, searching a bunch of stuff through them. Their customer service reps have been competent, and I am happy with our experience with them. DexYP has been important to the company.

DexYP works well with us. We enjoy it, it helps us bring in patients and the platform is really user-friendly. I learned the software, the platform and we just stick to what we know and try not to switch up too often unless it has problems. But we haven't had any complaints that's why we still have it. We use the website a lot because it helps me do the marketing. It's a good tool to have in my back pocket, which makes my job easier. I don't have to think about it too hard. I just play around with it and do some notes and then go out and make things happen.

DexYP is handling our website and they're good. We haven't had any issues so far.

This issue has been resolved!

We're trying to market everything, get our website up and running, get to the top of those Google results, get the patients in and DexYP's reps have all been very nice and very helpful in whatever way they can. It's simple to get through to them and they answer immediately. They are good with getting back to you. For the most part, DexYP is doing what it's supposed to do. We all wish that we could have some crazy, amazing results where I'm getting 15 calls a day from them but I don't want to hold them up to that standard. So, I for what they do, I think they're doing a great job. They're a little pricey though. We get other people calling in and they offer things lower but I don't know 100% if they have other things that they're not telling us. But I don't want to leave DexYP because they are efficient in other aspects.

I've been in the Yellow Pages forever and DexYP was switching over to doing some online work, and I wanted to be well-positioned online. I have my own web page, but they were helping to put it in the search engine and they'd pick it up better. There are different firms that are doing that, but I stuck with DexYP because I had been working with them before. So far, they've been good and they knew what they were doing. Everything has been working fairly well and I've been getting some referrals through them. I've been satisfied with DexYP and I'd recommend them.

Dex Media is a scam! This business is full of liars and they will not let you out of contract no matter what they say. They will hound, stalk, and threaten you. They will destroy your business, if that's the only way they have to get you to fulfill the contract they refuse to let you out of. STAY CLEAR OF THIS COMPANY!! We were originally contacted over a year ago to sign up for a trial period of 10 days and if we were not satisfied within those 10 days we could cancel at any time, with no strings attached.

All my customer service interactions with DexYP are always really positive and friendly but I'm not very pleased with what my results have been on the website if this has anything to do with that. We're not being found under the headings that we've discussed with our keywords so that's why I was needing to call somebody. If I put "blinds" I'm not showing up for pages and pages and that's not good with as much money as we're paying every month. We should be towards the top, especially in a market the size that we have. But the people I've talked with have always been really good and positive, very thorough and very accommodating. I have never had any issues with that side of it.

DexYP's customer service has been fine, so far. The first rep I got was completely unresponsive, so they replaced him with somebody else. The regional manager came in and spoke to me. I got a new rep and she seems to be good. DexYP is good. Everything seems to be where it should be. However, I canceled their print service three months ago and they were supposed to take the print service off my bill. Their rep said it might take a month or two because they pre-ordered the print. But now, it's February and I'm paying for it up until this point.

DexYP's customer service was great. That's all I use them for. I just pay the bill and they keep putting ads in.

DexYP was somewhat attached to the advertising that we had done through the phonebooks. Then, they kind of stepped in and took over for our online advertising and our website. One time, we sent over some information to be added to our website and the one rep who took it was assigned to another area but had not forwarded any of the information. So, it took longer to get it taken care of. But so far, when we reached out to them, we've been able to and any issues that we had were taken care of.

DexYP was introduced to us when we went to renew our Yellow Pages. Then they did the development of our website. And when we need updates or we have issues we reach out to them and they're responsive. But sometimes I've reached out trying to get assistance to get things interfaced between the software that we use and Dex Media and responses have been slow. We generally get through it but it's not in the timeliest of manners. But overall DexYP's service worked out well for us and we're pleased.

DexYP does our advertisements for the phonebook. I usually just meet with their rep and so far, he's been all right.

We've been with DexYP for a number of years, even before they had that name. We reached out to them for business due to their reputation, more than anything. They've been doing good and the traffic from their services has stayed steady. The customer service has been outstanding. The reps have been fine and very easy to work with, and I've never had a problem with them. I've been very happy with the service of DexYP.

We refinish and repair furniture. We were with them before when they were just Dex, and either they incorporated or did something, and all of a sudden they were DexYP. Everything went the same as it always has, and I haven't been unhappy at all. I'd recommend DexYP, and I'll tell friends that it's a good thing to have.

Going into business with them my intentions were to - purchase paid positions. Jason ** was my Marketing Consultant, he explained ad packages with me stating I will have a paid ad in - Yelp, Yellow Pages, Dexknows, and Superpages. With the Thryv.com package system included. So I purchased this package, the thryv.com system did not working. A month later we canceled this package system; and purchased another package system that was supposed to include "Paid ads!" for Yelp, Yellow Pages, Dexknows, and Superpages. After purchasing the second package Jason and then tells me, "Oh you won't have a paid app for yelp," and honestly that's why I purchase this package - So then I said, "Okay. What am I paying for?" He said paid ads in - Yellow Pages, Dexknows, and Superpages.

We’ve been dealing with DexYP forever. We have Facebook, we have the phonebook forever and we went through the website too. I meet with their sales guy once a year to go over things and also, there's one lady that contacts every so often and wants to know if we can do anything or need anything changed. Their customer service reps are good. If I have anything I know I can get a hold of somebody to talk to. With DexYP we get good exposure and I’m happy that we do well on the phone or online.

A necessary part of doing business is the advertising. I dealt with DexYP for phonebook service and their sales rep was fine and quick. I've had them for a long time and it has been a good experience. It's the one to be in.

We’ve been dealing with DexYP for ten years now. They do a Facebook post for us and it’s more like a digital campaign service. Their services were cut back over the years but overall they are still doing a good job. Everything is fine including their customer service and we’re satisfied.

My dad started our business close to 40 years ago and back then, the only way to advertise was via Dex, but it was hard book. Then internet came up around and Sheryl, the sales rep at Dex, took me under her wing and she was amazing. She really liked me in every way and she took good care of me. At one time, three years ago, I had three different websites and I was paying a lot of money for them, but they weren't doing anything for me. For quite a while, Sheryl kept telling me it would be better for me to drop those websites and just have one, and let Dex take care of it. She was correct. The one website that I have now is so much better than the three websites that I had before.

DexYP is wonderful. I talked to Curtis from DexYP and he’s a great guy. He tried to do what he can to help you. Our salesperson from DexYP is a very nice girl as well.

The people at DexYP have been helpful and I've got everything set up the way I want it. We have Facebook business page and they seem to be pretty happy with it. DexYP does a great job at what they're doing.

They called me, and I agreed to try the product. When I was called to onboard, I realized the service didn't meet my needs so I canceled. My credit card company refunded my first monthly fee, but Dex keeps invoicing me, claiming I have to pay for the whole year even though I never used the product.

I like the way DexYP presented themselves of what they were offering. And they got better over the years. From the beginning I was paying a lot more money than I should have with Verizon before it changed to Dex Media. But then I met with the new rep and he showed me everything that they were offering. I was impressed with everything. And everything was exactly as I was told so I didn’t feel like I was manipulated.